RushCard Reviews

I decided to do my taxes myself this year to save a little money. I applied for a rush card to have my refund direct deposited. I was supposed to have my money on February 8 and here it is now, the 10th and I still do not have it. I had to fax them all of my ID's including a marriage license because my husband's name is on the refund first and the card is in my name. Well, when I signed up for the direct deposit, I saw nothing saying anything about joint returns and having to prove who you are. Well, I have faxed 6 different documents 10 times and I have emailed documents 20 times and every time i call them, I get the run around. they can't seem to find my emails....but i have acknowledgement emails with ticket numbers... isn't that funny? Where is my money? If I knew that things were going to be like this, I would have never ever signed up for it that is for sure. As soon as I get my money, I am canceling my card and get something else!

I had my tax return put into my account. They needed additional info from me. I sent them copies of social security ID and a state ID. Everything matched. They give me the run around and then they turn around and send it back to the IRS. I have to find another way to deposit my money and have to wait even longer for it and hope my bills can wait. Russell, you need new employees that don’t give the run around.

On February 4th, 2012 I contacted Rush Card’s customer service located in India to have a lost card replaced. I asked for it to be expedited and was told it would cost $30.00 to be FedEx to me in two-three business days and I should have it by February 7, 2012. On Tuesday February 6th I contacted Rush customer service to request FedEx tracking number and was told that they didn't have it but I should receive the card by tomorrow February 7th, 2012 because it was FedEx . I contacted FedEx and was informed they had nothing in the system that was coming from Rush Card and that for them to send it a tracking number had to be generated initially. I called Rush Card customer service and told them what FedEx said and they insure me that they had sent it FedEx and was waiting for Rush corporate office to email them tracking number but I would be receiving my card that day or next day. They also told me to call back at 4 pm and they would have tracking number.

Do not purchase a RushCard! My friend had her taxes released on Feb. 1. As of Feb. 7 her funds had not been released. She called on Feb. 8. The money was on card but when she went to bank to withdraw, it said decline. After calling customer service, she was told they had a 24-48 hour hold on it. I went online and searched for the policy on this and I called customer service back. After waiting on hold for about 30 minutes, I asked the rep to tell me online where their policy states that. I did my research and after my fussing and acting irate, she said the funds had been released. We went to the ATM and she was able to use her card immediately. They are full of **!

I was sent an email on 2/2/2012 that Rushcard received my tax return, and needed documents for the money to released. I called right away, and the Indian customer service agent picked up, and spoke very bad English. After she asked me all kinds of ridiculous questions on where my money was coming from. She attempted to read me some verification questions to release my funds. After several attempts of me trying to understand and answer the questions correctly, she advised me that my card was blocked, and needed some documents to unblock my card. She requested my husband and my ID and SSC, 1040 form, marriage certificate, and a utility bill.

I followed today the advice of Catherine of Apple Valley, CA (posted on Feb. 6, 2012) and wrote to this email for Rushcard and within a couple hours my money was unblocked. I must say thanks to Catherine for posting information below. I plan on having all my money out this account by this weekend, but I plan on continuing to pursue them because of their practices and because of so many people being taken advantage of. Can you imagine the amount of interest that they are accumulating daily by holding on to people's money without good reasoning? Below is the response that I received from them and it is funny what he is saying to me because this is what I was telling them from day one.

On 11/30/2011, I made a purchase from my card for $2,000.00 to PayPal Jiauet, a company in China, through PayPal. I did not receive my goods, so I put in a dispute with PayPal, and henceforth, I received a refund of $2,000.00 on 01/31/2012. On 02/05/2012, I went to pay a bill online, and they told me that my card was declined to my amazement, and when I checked my account, I saw that it was blocked. I then called them, and spoke to someone in India, who stated that I would have to send in verification from PayPal.

On Feb. 3, 2012, I spoke to a Rushcard customer service agent and she checked to see if my IRS tax refund had posted to my account yet and she said no, but as soon as it does, the funds will be immediately available. On Feb. 6, 2012, my IRS refund was posted to my account and should have been available. I called Rushcard's customer service and the operator said that I needed to fax them a copy of me and my husband's driver's licenses, me and my husband's social security card, our 1040 and also our marriage license. Within minutes, I faxed over all the required documents. I called customer service an hour later to make sure they received everything and the rep said the numbers on the social security cards were too dark. I lightened the ink and re-faxed.

RushCard is running a scam. After reading all these blog about RushCard, it is the exact same thing I am going through. I keep faxing them my personal information but the say it is too dark, they have not received it even though I have confirmation codes. I am a single mother of four who does not have any money to give away. They have been withholding my money. Something needs to get done. Russell Simmons is a rip off. Somebody needs to warn people before it is too late.

I finally got my tax refund. I had to go to the Rushcard Facebook page and get the email address for the corporate office in order to get my problem resolved. The email address is: community@rushcard.com. I hope it helps. There is absolutely no customer service at the phone number or email provided on Rushcard’s website. I firmly believe the person on the other end is trained to avoid helping us! Good luck. I sincerely hope everyone can get this resolved. Money is not something that should be kept from its rightful owner!

On 01/25/12 I made a deposit of $999.00 on my Rushcard. Later on that day, I tried to make a payment on a bill and it declined so I contacted Rushcard customer service to see why my payment was declined and they advised me that because I had my card mail to the VI 6 months ago, I need to send in verification of my address even though that had happened so long ago and they finally decided to say something about it. I was by 1 of the CSR that I needed 2 send in a copy of my SS card, copy of my id, and a bill verifying my address and once I sent that in, it would be 24 to 48 hours for corporate to unblock my card and my funds would be available. I went right away, fax the documents they advise me. They were too dark so I re-fax them and they told me again they were too dark so I scanned the documents and emailed them 3 times to make sure they got them. They advised me on the 27th that they received the documents and that in 24 to 48 hours and my card would be unblocked.

I have two cards and loaded $50 onto one card and couldn't use it. Trying to get a hold of customer service was a joke. So I needed to purchase an airline ticket online and loaded $250 onto the same card. It still didn't work. So I finally get a hold of customer service and they tell me that the card is working perfectly. I told them that apparently it’s not when I cannot use it. It keeps coming up card is invalid, so I decided to transfer the funds minus the monthly charge of $9.95 onto my second card. It charged me another $14.95 to use it, so when I went to purchase the ticket again the card came up invalid. I contacted customer service again, this being the third time, and they stated the same thing: the card is working perfect. Well obviously not, when I can't use it. They told me to try using it as a debit card and so I did. It still didn't work. So I called them one more time and they stated there was nothing they could do but issue me another card and I told them, "Why? So it too cannot be used?"

I am very pissed off the way that Mr. Richard ** has lied to Americans about this fraudulent prepaid card. For one, there were overcharges of $2.27 per transaction; never told $1.00 per transaction. My balance should have been $20.90 instead of $11.90. I used my card at the Pentagon Subway and was told that my balance was $11.90. After using the subway, I found my balance to be $1.68 when I never used the card that same day 2/4/12.

The Rushcard is a total scam. A client of ours ordered a Rushcard, to make it easy to receive her income tax. According to Russell Simmons Rushcard, you will receive your income tax faster. My client's income tax was posted on January 24, 2012, and Rushcard put a hold on her money, requesting that she send in a copy of her ID, social security card, 2 bills, and a copy of her W-2 form, and it would take up to 5 (five) days to verify the information. This is a total scam.

Rushcard has been withholding $4,000 in funds wrongfully. The IRS has dispersed the funds and Rushcard is wrongfully withholding them and refusing to let me speak with a supervisor. They are beating around the bush, while I was 3 hours on hold, telling me they were transferring me to the verification department. Then after being hung up on, to be told there's no such thing as a verification department.

I was told by my accountant that this would be the best way for me to get my tax refund. I was given a temporary card, and was told my personalized card would be mailed out. Twenty-one days later, still no card. My refund was deposited to the card but I have no access and they offer card to card transfer but when attempting to do that, they are having "issues".

I used an ATM in Alabama, and during the transaction, the ATM reset itself, and I never received my money. I called Rushcard, and filed a dispute. They told me it would take 45 to 60 days to be resolved. It is now going on for 4 months, and still no refund. Every time I call customer service, the foreign rep keeps giving me the runarounds. It is very unprofessional. I don't think they filed the complaint, because they keep asking the same questions, like they don't know what I have been calling about.

Our tax refund for over 10k was received by Rushcard on 1/31/12 and we called in right away about it. They said we had to fax in my and my husband’s ID, SSN, W-2 forms and it would take 24 hours to verify. I called back yesterday and spoke to a manager by the name of Ramon and he said he would have it released that day. Now it is 2/2 and still have nothing yet and were about to lose our vehicles if we don’t pay them. I call today and this other manager tells me that I have to wait another 2 days for verification. So they have my 10k and won’t give it to me. I am pissed to say the least and will be canceling our 5 cards we have with them when we get our money.

I have been trying to get my tax refund which was direct deposited onto a Rushcard on 1/24/2012. I have bills that I promised to pay because I was expecting this money on the 24th. I have been on the phone with them every day since the 24th. Every time they lied, saying my money was not posted and there was nothing I could do. I called Santa Barbara Tax Products Group (the people who deposited the tax return to the card for the IRS) I went through all the steps to have the money returned to them, so they could put it on a card that worked. They did everything they were supposed to do and then Rushcard denied the transaction. I called Rushcard and told them I know the money is there, they told me they would release it to me if I could answer some security questions.

Rushcard: Numerous calls have been made to the so called 27-7 customer care. Numerous emails have been made attempting to contact them about my "Rushcard" being mailed out on January 16th, 2012. I have not received it as of today, February 1st, 2012. Only auto replies to their email address were received. The sound quality of their prompts sounds like it was being recorded off of another device.

I had my taxes deposited onto my Rushcard. Several people that reside in my place of residence also ordered cards. They put a hold on our cards, and won't release our funds, asking us to fax in documents that I don't have. I'm only 18, and they're constantly asking for utility bills that I don't have. I've faxed in several different verifications, and they're still giving me problems, and won't release my funds. Please help me.

I'm loving my Rushcard. I've had no problems so far. I had my refund sent to my card. It was there when it was suppose to be with no problems. I love them.

We have been having so many problems with receiving our money that was deposited on Rushcard. Whenever you call, you get a foreign person that doesn't speak great English. In order to receive your money, they say you have to fax over your driver's license, social security card and I took an extra step with sending over the actual Rushcard itself.

I had my income tax money deposited to the Rushcard. I tried to use my card yesterday and it was declined so I called customer service. The first time, I couldn't get through. So I kept calling and finally I talked to a foreigner telling me my card was compromised and that I had to send all my papers in which I shouldn't have to do. It's my money. I had a trip planned for my family this weekend and all my money is on this card.

Okay so I had my tax refund direct deposited onto my Babyphat Rushcard. They received my money from the IRS on Jan. 26, 2012. The IRS told me to expect it to be posted on the 27th of January which was Friday. I called customer service. They told me to send in my id, ssc and 1040 forms. I didn’t know I still don’t have my money. They are telling me it takes 3-5 business days to verify my info. I mean like really this is my money I worked for. I should be able to get it as soon as it’s posted!

I had my tax refund deposited to my Rushcard and U called to see what's the hold up, and they tell me to fax over 5 documents (copy of my ID, ssc, utility bill, 1040 and my w2 forms), and so I did. Now they're telling me that I have to wait 3-5 business days for them to release my money. I'm very angry and frustrated because I didn't make them wait when asked to fax over my personal documents. When I asked to speak with a supervisor, the foreigners beat around the bush. Now that's very odd and unprofessional to me. To be honest, they shouldn't be holding onto any money that came straight from the IRS-Federal. It's some fraud freaky mess going on with Rushcard.

I purchased Disneyland tickets online on 01/14/2012. My wife found the tickets for less, so I returned them for a refund. The refund posted on the 19th. On the 20th, my card was blocked. I called Rushcard, and was told that the refund didn't match the purchase (even though they were for the same amount). I was told I had to send them a copy of my receipt, and they would release the block in 24 to 48 hours. They received my emailed copy of the receipt on Monday, the 23rd. It is Friday the 27th now, and my card is still blocked.

I had my 2011 tax return put on my Rush card from the IRS. When it came, it had a block on it and Rush card told me to send a copy of my social security card, a bill and my 1040 form. I had sent them all the items. Now, they want my W2 forms. I don't think that's right. I have already had my identity stolen and the man I talked to didn't tell me I had to send W2.

My tax refund was deposited onto my Rushcard in the amount of $7902. I was not aware that only $2500 could be withdrawn in a 24-hour period; but I never withdrew the $2500, I only got $1500. I went to get my children and I something to eat that cost $27.99 and my card was declined. I am very upset about this because I believe that Rushcard was here to help us, not hurt us. I think a class action suit is just what is needed. I am online researching lawyers now that may take this case. So if you are reading these complaints, include your contact info so that you may be contacted.

On Jan 20th 2012, I loaded 2 of my rush cards. I went to get gas to find out something was wrong with my card so I called cc and they told me my card was blocked due to my money being taken of the same day. They say I’m not allowed to do so, so they asked for a copy of my driver’s license, SS card and utility bill. So I did, then they said it would take 24 to 48 hours to take block off.

They stole my money then when I called, they said I agreed to a charge that I never agreed to and further more charged me a monthly fee when I only use the card once in a while to pay a bill. I might have used the card once every 3 or 4 months, so how can there be a monthly fee?

First, anytime you email them at Rushcard, they send you some form responses that everyone gets. It is a waste of time. If you try calling, even the reps lie to you directly. This card is a joke. Both me and my husband filed for a Rushcard. Upon getting them, he put money on his, started using his, and all of a sudden, they take his social security check, without ever telling us, or asking us! They kept swearing that they didn't, but guess what? They did. They kept saying we okay-ed it on the back of the form. We did not. We never filled out to have his SS taken from the account. We were using for years. They are not a reputable company at all. I will not use my card at all! It is a shame they have to be grimy like that!

Russell ***, I'm glad I never *** with you. You taking people money and *** without telling us about a *** $10 fee. I'm ***. I *** near needed that 10 ***.

The customer service line is a joke. I have been on the phone for over an hour, and the foreigners who answer the phone don't even know what a cancelled check is. Really. I asked a simple question. The company that I pay every month via bill pay stated they have not received the checks. I asked what the procedure is to get a copy of a cancelled check. And these stupid people don't know what that is. I'm sorry to be so rude, but over an hour of repeating the same thing over and over is nuts.

This card is a definite fraud! They have frozen my money on my account for some unknown reason! I had to send copies of my DL, SS card and the Rushcard. Then they told me that I needed to send proof of residency. I sent that the next day and called right after I did it and they told me that the fax # was wrong even though I had sent the copies yesterday and they were received! This is some **! I am so mad! Why are they taking me through all of this for $115.20.

Have called to reactivate my card. I explained that I did not remember my first grade teacher's name. Customer service asked me to send a copy of my ID number, SS# and drivers license. I send fax that information to Rushcard. We continue to be on hold and asked to speak to her supervisor, she refused to do that. Called back 01/07/2012 and spoke to another lady then asked what is my first grade teacher's name. Explained the same process and then asked could I speak to her supervisor. She told me to call back in an hour. Poor customer service and very poor English speaking workers. 400 on this account.

Rushcard let two people change all my information they took my child's SSI of $698.00 on the 28th of December, and now they don't want to refund my money back. I also have a police report, which I faxed to them, and copies of my ID and Social. I've done this 5 times already, and still, they're asking for more copies. I'm tired of doing this. I want my money back now. If I do not receive my money back in 30 business days, I will go further with my investigation and it will be all over the news that Rushcard is a ripoff and a scam.

The website told me I could make a bank transfer to my Rushcard. 200 dollars was taken out of my bank account but there was no money added to my card. When I tried to contact the business about it, they told me there was nothing they could do about it and there was no transaction history. I’ve been on hold for 20 minutes and they are refusing to let me speak with management to resolve this matter. It is a huge fraud. I’m filing a police report.

They are fraud in action. Fraud, fraud, fraud. Stay away. This company is not an American company. They do not allow access to your money when it should have been made available. I never had any knowledge of these people until I went to use my ATM card for SSA. SSA told me that someone set up for my money to be sent to Rushcard. I did not even authorize this. This is just another scam.

I think Rushcard is a huge rip-off. I was already irked about the fact I was charged $15 when I first activated my card, which I was using to pay a bill. Now, being charged $1 a transaction is ridiculous. I wouldn't recommend this card to anyone.

I got the rush card and I loaded only 10 dollars on here to pay a bill and when I went to pay a bill I was told I had insufficient funds and I called the rush card customer service and I was told that I was charged $9.95 and I had no knowledge of being charged that so I am calling my lawyer and this is crazy because I went to start using this card and I get ripped off. I don't want this card no more and will be telling people don't' use this card unless you want your money taken away. I really hope Mr. ** gets this to review I am going to call the attorney general. Yes its $10 but that is besides the point you shouldn't take people money like that. My experience was horrible. I was hung up on because I wanted to talk to a manager. You want last this long treating people like this and you should not work for someone who makes you treat people this way.

I signed up for Rush Bill Pay and they have debited my account. They have not sent out my payments and my cable is about to be cut off because they lied. I have called them three times with no resolution until now.

I have been with RushCard for more than four years. I have my funds automatically deposited to one of my four RushCards. Anytime there is a purchase made over, I get a text message to my phone within minutes, so I know if anything is spent on my card that I don‘t know about; I can address it as soon as possible. On August 26th, I got a text message that two charges were made on my card to National Express, which is a bus company in Great Britain.

Do not get a Rushcard debit card! It is very expensive ($1 per bill pay and $1 per each and every transaction made! ATM withdrawals are $3.95 plus the fee at the ATM itself. A Greendot card is $5.95 per month and bill pays and transactions are free! It is Chase Bank all the way trying to make a buck even if dishonest.

In February 2011, I was planing a move to GA from NY. I had my income tax deposited onto a Rushcard. During my move, someone got a hold of my card number and made repeated card to card transactions--a total of approximately $2,000.00 plus their card to card fees (and you know that they sure will get those). So, we are all aware of whom stole the money (smart people in this world). I called Rushcard as soon as possible and informed them of these illegal transactions. Per their very own Web site, you must report this within two days of finding out. I reported it the very first day. I have called their so-called customer service department more times than I can count.

January 2011, I applied for a rush credit-card, one has to make deposits on this card. 02-17-2011, I posted two money orders to be deposited in the amounts of $20 and $40. Weeks after, no account balance reflected the deposits, copies of proof of purchase was sent, and numerous calls to the company, who refuse to let me contact, the supervisor. All efforts to complain are fruit-less, agents tends to divert all information given, continuously requesting information that was given. Numerous copies of the two money orders have been posted, to no avail. This is a nation-wide problem with this fraudulent company, owned by one Russel **, and so all efforts to resolve this matter, have failed. My only option now is to notify this organization. Please help and thank you for your genuine efforts to resolve this matter.

I would just like to say thanks to the many people who share their experiences with those who may be thinking of getting a Rush Card. I noticed that many are not able to get a physical address. I did locate an address and phone numbers via the Better Business Bur. website under "The Rush Card/Unirush Financial Services, LLC." Mr. Simmons is the CEO and their rating is "F". Do not get this card and I would send my complaints to the Federal Trade Commission as well. Something has to be done before more people are destroyed as a result of this card. I hope this message helps someone.

We let our son authorize his income tax to be deposited to our card. Rushcard has been holding the check since Feb. 3 and refuses to put it on the card. They never called us to let us know that the check is for a little over $7,000. It has been 6 days and are still holding it. We want them to put the money on our card or send us the check, plus whatever the interest is for them holding this check.

I sent in three money orders to be applied to my Rush card. The amounts were $60, $500 and $116. The $60.00 was posted after the 10-day holding period, the $500 and $116 was cashed by Rush card on the 18th of October, same day as the $60.00 money order. It has been over a month now, it is Nov. 22 and Rush card refuses to release my funds. I spoke with Customer Care everyday for the past month. One customer service person from their finance department even called with me one 3-way to both money order companies and it was stated that both money orders were valid and cashed. Till this day, no one from corporate will call me back and they have not released my funds.

I am so lost for words right now. I have had a RushCard for about four years now and my card expired at the end of October 2010. I have a direct deposit posted to this card bi-weekly (every other Friday). I called Monday to check the status of deposit (I have never had a problem before!) and there was no deposit. I called for two days and got nowhere. They refused to let me speak to a manager or supervisor. I gave them all the information I had--routing or card number--and I was repeatedly being told that the information I provided was correct.

I have had RushCard for a while. I transferred money from my bank account to my RushCard account. Little did I know they had closed my RushCard account without letting me know; I did not get a letter or phone call or email. I am disabled and I live on a fixed income and I have two small children. They cashed the checks then pretended they didn’t. I sent them copies of the checks as proof. Now, all I get is the run-around. I think they deserve a civil suit because there are so many people who they’ve stolen money from and they are blaming Chase Bank and corporate. Someone has to pay us back our money. I am about to take this nationwide through CNN.

I was expecting a deposit from my insurance company on Oct. 1, 2010. Now on Sept. 30, 2010, I was given rush card universal account number and was told to give my insurance company that number because my insurance coopany already tried to deposit the money to my card using the 16-digit number on front of card.

An ATM took my Rush card Visa debit card after Rush card put a block on my card. Rush card blocked the card due to exclusive international use. The card is intended for domestic US use. However, I am a resident of United States. The incident occurred more than six months ago. Since then I have called the company approximately five times to request a refund of my remaining balance.

I apologize for the confusion and frustrating situation that you had with RushCard. The maximum cumulative amount that may be withdrawn from an ATM per day is $1,500.00. The maximum amount that can be spent on your Card per day is $2,500.00.

I was lied to by three different people. Half the time their accent is so thick you can't understand what they are saying. One person told me I could withdraw $2500 a day, then the next person told me that that I could only withdraw $1500 a day, then the next person said the $2500 is apart of your purchases so that is apart of the $2500 you can use. Then they say you can only withdraw once in a 24 hour period so that means I have to pay all of these fees to withdraw my own money. If I withdraw money at 3:30pm I have to wait until 3:30pm the next day to withdraw money. I had to have $2500 to have open heart surgery. I had to wait until 7:45pm before I could withdraw money. Rush card is a piece of s**t. As soon as I get all my money off this card I will never use this s**t again.

On July 22, I paid for some contacts. The company informed me that once they were shipped, they would take the money off my card. Well, they did and the money was deleted from my account. On the 30th of that same month, RushCard informed me that it was not taken, that my account was in the negative. Well, I don't think that is right.

RushCard experienced a major system malfunction that occurred on Thursday, July 15th and Friday, July 16th, 2010. We regretfully apologize for this unanticipated event which prohibited all transactions for most of the day.

I've had my Rushcard for a few years now. It is the best card to have. Very convenient, so easy to use with, no hidden fees! Rushcard always refunds a small amount back each month! Cash back reward for June 2010 is $4.00. I find most of the comments on this complaint post are "not" true! Hidden fees? There are no hidden fees. That is simply not true! I've never had any problems with my Rushcard. I love it!

I have a direct deposit; my money wasn't put on my account. I called a number of times, but no answer. I couldn't get my son’s medicine, I couldn't pay utility bills, I couldn't pay the cable bill.

My wife and I both have had the Rush Card for 4 months now, and it has been horrible ever since. There's the convenience fees that no one informs you about the day you sign up for it! There's the promises about the convenience fees being put back into your account after you have swiped your card 7 times or more! Wait, I have to spend money to get my hard earned money back!

I have been a customer with Rush Card Pre-Paid Visa services for over two years now. I have encountered a couple of difficulties here and there, but nothing to this extreme. I work at Lowe's Home Center in Dedham Massachusetts where I have direct deposit straight to my Rush Card account, where I should have my pay available to me every other week.

It's just like dealing with a bank. Rushcard is a rip off. As well as a bank, they also take out unnecessary fees. My check has not posted in my account yet. There is no one to help you with your problem. All of a sudden, the phones are busy and the customer service workers can't assist you. I have bills to pay and they are playing around. I have unpaid bills that are due, besides that Rushcard is a rip off. I advise no one to try Rushcard.

Talk about mess, RushCard is supposed to be having some issues with direct deposits, yeah right! Russell is not having any issues with his money or is he, hmmm. This is the BS that is listed on their site in regards to their customers.

I lost my rushcard and called customer service for a replacement. They told me that i would get another one in 7-10 business days. Well, I needed it now and they said I could get one express mailed to me in 2 days for $30 thru FedEx. I told them that was fine and they deducted it from my card. Now, here it is a week later and I can't get a tracking number from them, acct number for the new card and they keep telling me tomorrow, tomorrow and I apologize.

I bought a few things from Family dollar store. The total was $12.53. When I got home, an additional amount of $107.56 was also deducted from my account. This deduction came from Family Dollar. I made out a police report. I strongly believe the cashier stole my money. This happened on May 7th 2010. Rush card has not given me my money back.

I was misinformed by RushCard debit company that I would not be charged an activation fee for placement of money to their card. As of today I placed in the amount of $50.00 on the card. I then contacted their customer service by phone at which time I was informed that RushCard company does charge a fee of $19.00/$20.00 for me to place money on the card! Please assist me with this matter. It is unfair that a person's hard earned money would be taken away without any knowledge of all the stipulations!

This is regarding Rushcard per our phone conversations over the last several days. I am faxing you this letter with a copy of my Michigan doctor's license and social security card per your request based on your comments and actions you made to me in reference to Rushcard Visa Debit that you were investigating Social Security Administration actions for an electronic Transfer deposit made on May 11, 2010 into my account. Please release my funds into my account before the end of business today. Thank you in advance for your cooperation in this untimely matter.

He sent a payment and it has yet to be applied to my husband's card, and they refuse to send my money back. My husband and I are out of $300. This situation has held up a lot of other finances as well as left us in an uncomfortable situation.

My direct deposit is not on my card and you get a busy telephone line when calling. I was told that it would be posted by 9am Eastern Time. I have paid for a ride with no personal transporting, costing me double. I have my parents on hold for a funeral which is very unfair and I can't trust my money with Rushcard.

I have had $600.00 dollars transferred from Chase bank which I have proof and emailed them over 17 times plus contacted them almost 30 times of my complaint since Jan 25th which the confirmation from Chase bank sent proof paid. This March 28th 2010, I have not received the funds on my account. This is illegal, I have filed 10 dispute forms and they continue to play with me and state they have not received it. I can not imagine the state of authority allows this to continue. The FBI and other agencies need to investigate all the complaints and shut them down. I have asked for a copy of my statements via email and paper forms. I have not received them also since the request in Jan. I have been with this company for over 3 1/2 years. Had direct deposit as well.

I had $600 transferred on my card since January 25th 2010. I have not received my payment on my card and I continue to call with my ticket number. I had proof from Chase Bank paid in-full with confirmation number. I emailed them over 30 times and called with proof from all my emails and phone bill summary with minutes stated and the time. This was going on for 2-1/2 months. I have not received my money; they stated it will be on the card from 7 days after being received in January 25th. This is not March 28th. This place and all consumers need to get in touch with each other and file a class action lawsuit.This is illegal, how this bank is still functioning. We are not minorities and should not accept this. Rush card needs a class action lawsuit.

I received a new rush card for the month of March. I updated my direct deposit information with my job and was to receive a deposit on March 5th. I called later in the afternoon after realizing that my account still did not reflect my deposit. I called and was told that the wrong routing number was used for the card and that the information would have to be sent to the corporate office for verification and my funds should be available in 24-48 business hours.

On March 1,2010, I checked to make sure my Direct Deposit from SSI was on my Rush Card. There was no deposit made, so I contacted the Rush Card and they told me it would take up to 3 days for it to become available. This was not what the website stated. The web states that funds are available the same day. Then they told me there was an error made on the routing number. I gave them the routing number I was given and it was correct. I got nowhere with Rush Card. Asked for the number so I could contact JP Morgan Chase, the bank that sends the money through, and they said they could not give me the number, but JP Morgan Chase was the bank that had my money. Asked to speak to a supervisor. A supervisor told called JP Morgan Chase for me and said that the mix up was due to an incorrect routing number. I once again gave my routing number and it was correct.

I used a PNC ATM machine to withdraw $370 on 1/22/10. I never received my money but received a receipt. I filled out a dispute form with Rush Card. I was told that all the information was sent to PNC. I spoke to a representative from PNC bank and they told me that my money should have been back on my card within 7-10 business days. It's been almost a month and Rush Card won't tell me anything. I have bills and can't wait for their convenience to get back to me. If this isn't corrected in sufficient time, I will have to get legal counsel.

I sent for a "free" Rush prepaid card with which I planned to have my Social Security Disability payments directly deposited onto, and to pay certain bills. After not receiving it, I contacted them to get a replacement card. When the card came, I had my social security benefits transferred to that card. The "first" card also arrived, and I disposed of it, thinking it was invalid. When I finally got my payment, a couple of weeks later, and attempted to withdraw my funds to deposit into my bank account to cover withdrawals that were coming out, including my rent check, I was unable to use the card.

Because I can't speak to anyone that understands English clearly, this has become a difficult process. On August 13th, I went to get money from an ATM at 1707 Arch Street at Wawa. I used one machine at 17:50 pm to get $400 and it never dispensed any money nor did the machine give me a receipt. At 17:51, I went to the ATM right next to the one I tried to use and I did the transaction again for $400. I received the money but my receipt showed that $800 was deducted from my account. I called Rushcard immediately and I told them what happened and I also told the manager on duty at Wawa what happened and he told me that sometimes when their machines are empty, that happens. As far as Rushcard, they told me that the transaction would be pending until August15th and then the money would appear back into my account. Of course, that never happened. I called Rushcard again and was told that I had to fill out a dispute form which I did and sent into them. I was told I had to wait 90 days for any answer. Well I got my answer. Rushcard said that the transaction was valid. I'm so disappointed in this entire process that I feel I need to take this further action because I'm out $400 that I never received. I wouldn't make a claim and take it to this level if this were fraudulent.

The Rush Card is taking out $1.00 per transaction I make with this card. Because I wanted the pretty pink card, they are making me pay $1.00 per transaction whether it is a PIN or credit transaction. When I called customer service about this error that I cannot afford to be on this type of plan, they talked to me like they were in a commercial, none caring and pretty much told me a bunch of **, saying I get some of my money back on the 15th of the next month after my 11th transaction.

I obtained a prepaid Visa card through Rush Card because the card is advertised as a prepaid Visa card, which means if the funds are not on the card, the card can't be used. Well, I used my card at Plantation Inn 8 times and received a total of 9 charges on my card. I called my prepaid card company, Rush Card, and they advised me that the last charge put my prepaid card into a negative balance and they deducted the funds from my check that was direct deposited. Rush Card advised me to contact the merchant, which I did, and the merchant showed me documents that they only charged 8 charges. So I let Rush Card speak with the merchant and they are now saying that they need to take legal actions because the merchant won't give a refund. The only problem with that is that the merchant got paid 8 charges of $233.10. They are due that. The 9th charge was allowed to go through by Rush Card even though the funds were not available on my card and now they tell me I have to wait 90 days for them to investigate. There is no need for an investigation. They owe me $233.10 and they are making me wait to get it back.

I tried to use my card at a Subways restaurant on George Street, in New Brunswick, New Jersey. My total was $7.69 and the card was declined twice. their however their online account information is showing that the transaction went through four times. It is showing that there is a total $30.76 worth of transactions along with the $1.00 service fee with each transaction totaling $4.00. After the card was declined I went to a ATM where I received a funds unavailable error message on both my withdrawal attempts. Once again the online account information is showing two ATM withdrawals of $21.00 with the $1.95 transaction fee that Rush Card is charging me. All together their system is showing $80.66 worth of transactions that I have not actually made or has been available to me.

I have been a Rushcard holder since October 2007. I use this card to receive direct deposit from my employer. On March 20 I discovered my card was damaged. I called Rushcard Memeber Services to get a replacement card. I was told it would take seven to ten business days to receive my card and fee of $9.95 would be deducted from my account. I called Rushcard back on March 27 and was told that a card had not been issued out to me at that time. The agent then reactivated my old card so that I can use it. On April 3 I called back so I can get a new card. I received my new card on April 14.

I am currently walking around with an uncashable check, why? Because I cancelled my Rush visa debit card on four occassions and the Rushcard customer services reps told me that I can throw away my Rushcard because I have no need for the card anymore and so I did, then a week later I get a email alert telling me that my direct deposit from my employer has posted to the Rushcard that is supposed to be canceled so I called Rushcard to make sure that the email I got was false but no that wasn't the case the email was indeed right and 624.00$ was posted to the Rushcard(that I canceled) so I then told the Rushcard reps that this card is canceled and I don't have the card anymore so how am I to get my money off this card? and so the reps went on to tell me what I can do and those options were either they send me another card in 7-10 business days so I can get my money off the card and they charge me a 20$ activation fee.

i went to a local atm machine to withdraw money out of my checking debit account. the atm machine did not dispense the money i requested it stated that there was an error. i went home and called rush card re my balance and was told that i would have to wait 6 days until my account was cleared and they put a hold on my money. i was told by tiffany a floor supervisor that i could fax my receipts within the time frame of an hour and my funds would be cleared.

RUSH CARD DOES NOT WANT TO ACTIVATE MY ACCOUNT BUT IS STILL HOLDING THE CHECK SENT TO THEM BY ME

On 9/30/04 at approximately 5:19pm, I attempted to use a PNC ATM machine located at WaWa convenience store, 15809 Jefferson Davis Hwy, Woodbridge, VA. I had intentions on withdrawing $600. The receipt disbursed a message noting Action selected not available at this time. Please retry. NO MONEY WAS DISBURSED. Surprised by the receipted message, I decided to check my balance. TO MY COMPLETE SURPRISE, my balance was then $367.92. That is $600 less the amount than my account should have been. WHICH WAS TOTALLY INACCURATE.