RushCard Reviews

I could not believe the IRS released my tax return on Valentine's Day, merely a week after I filed my tax refund was sent. I STILL have NOT received MY Money. I don't understand WHY THE HELL Rushcard has my tax refund pending, I have things to do. They told me I needed to call customer service to verify my identity, I did so. They told me I needed to send the First 3 pages of my tax return (1040 form), I faxed them. I called back and was told that It would take 3-5 business days for the forms to be approved, I called back then I was told that it would be 1-5 business days.

I have been with Rushcard for over a year. I had good experiences until I had my tax refund deposited onto my account. Once I did that, everything went downhill. On 2/13 I noticed that I had 3 transactions to the family dollar store that totaled $356.30. When I noticed this I immediately contacted Rushcard and deactivated the card. After a representative wanted to argue with me about the transactions and basically telling I did it, I was able to speak to a Supervisor and I mind you that did not speak good English. After I had go through the story again and explain this was fraud as the transactions happened in IL and I live in MI, the Supervisor said she would have an expedited card sent to me. She did not mention that I would have to pay $30.00 for it.

I am praying that Mr. Simmons read this. I can't express how much that I am upset. I put my trust in Rushcard to receive my income tax refund. Now they are holding my refund like they're the IRS when they have release my money. My mom has pass, I have to pay for my mom's funeral that is this Saturday but if I don't give these people this money I will not be having her funeral. This is very embarrassing for me & my family. I already can't think or function right, I have lost my everything & now they decided they want to hold my money just because I didn't activate my card when I first receive it. I think this is so crazy, I am so damn mad. I have sent them everything that they have ask me to. I can't even believe that I'm going through this about my money!!!!!!!!! You need to get these people together because this is very very disrespectful @ a time like this my mind is so numb cause I am ready to just snap really!!!!!

I brought a rushcard at the store and put 20.00 on it. I active it and was told will get my new card in 2 weeks. Well I have the new card active that so I used the rushcard application on my phone. I forgot my password to log in, so I went to the website and there is no information on how to make a new password. I came in to a situation where I needed to get a little for me and kids a few days card won't let me get cash or even swipe for purchase. So I tried calling the number on the card does not work! Am really pissed off! Only got this card in case of emergency for me and my kids. If this is not fixed, I will no longer use this and will try another company. This is a rip off! I wish I had read the reviews first before buying.

I usually purchase Green Dot PayPal cards then add the funds to my RushCard. I loaded $150.00 on my RushCard from the Green Dot I purchased which was successfully activated on my RushCard. The next day I go to use my RushCard and it saying my RushCard is retained so I then called customer service who told me my card had been blocked due to me adding fraudulent funds. I stated to her that was not true that I myself purchased the $150.00 Green Dot and I have my receipt as proof. She then told me to fax a copy of the receipt, my ID, my SS card and it would take 3 hours to unblock my RushCard. I did fax all proof then called them back to be told my account had been closed and there is nothing they could do.

I have a Rushcard which I applied back in December and I got it only because I didn't have a bank account and I don't like carrying too much cash on me. So now that my tax refund has been deposited to my card, it has a hold on it and when I applied online they ask questions to confirm who I was and now I have to sent in all this information. This is a lot of **. I will never use Rush again. I should have use been like my friends and use ready debit. I will know better next year.

I read all of your complaints... I'm going thru the same as all of you. After I was literally on hold to someplace in India for 5 days, OMG! I researched online. I found this # for RushCard that is in Ohio. When you call just press 0 & a nice, helpful woman will answer. TRUST ME! FORGET ALL OF WHAT YOU'VE BEEN TOLD, JUST CALL 15134897874, PRESS 0. THEY WILL FIX EVERYTHING!

I have been a Rushcard customer for a few years. Last year my federal tax return was direct deposited to my account without any incident. This year a whole new ball game. After checking my return status, I found out that the IRS had sent my refund to be deposited on 02/12/14. On 02/14/14 it still had not appeared on my card. It goes all downhill from here. I called the customer service number and after holding almost an hour was told they needed to have a copy of my tax return form 1040 to verify it was me. My name or address had not changed. My card was just used last month.

So I was supposed to get my refund today and because I filed jointly with my husband, they would not release the funds at all. OUR CHOICES? Send back the money to IRS in 3-5 days or my husband make a Rushcard account and get a card sent to him in 5-10 business days. OK well that's fine but some of us live paycheck to paycheck and have bills due TODAY! So while we wait without heat and food for an entire week or longer... you will be just letting our hard earned money sit in your account. Money that you have now told ME as the wife, I have no right to have? I am more than furious and after we get our tax return, your card will be going into my trash after a trip to the shredder.... as well as that NEW card that you so gracious BULLIED us into getting or not have our money! SHAME ON YOU RUSSELL!!!!

A piece of me wanted to use my other prepaid card when preparing my taxes because I did taxes three years in a row with direct deposit and I have not had one problem yet. But due to a close family friend's recommendation I decided to go with Rushcard (I'm convinced the most foolish mistake I've made in life yet) without researching it and just taking my family member's experience as a positive sign.

I'm surprise that no one has thought about all the interest that's Russell is making off of holding everyone's tax refund for a total of 4-5 days after IRS deposit your refund into their account. I didn't write about my experience because so many people have already written my story!!! No refund, long wait time, sending in documents that have nothing to do with Rush, and still waiting days for refund, refund due Feb. 12, and I am still waiting, because of a holiday, this is day 6th. I think I am going to the news people!!!!

This company does anything they can to hold your money for as long as possible. For over 2 years now, I've had a RushCard and I've been promised over and over, the longer I have the card the earlier you receive your paycheck. Thus the "get paid up to 2 days early" advertisement - big LIE!! The earliest I ever received my paycheck in over 2 years is 20 hours early. I think that was an accident on their part because it only happened 3 times and they quickly corrected that so I get paid on the average 8 to 10 hours before a majority of my company. I realize it depends on when your employer processes payroll, so I double checked and my employer uploads our payroll on a Friday and paydays are the following Wednesday so 6 days prior to our payday should be plenty of time.

Rushcard has frozen my funds without notification due to the Target breach back from December. They say they are going to expedite a card to me within 1 to 2 days. Well, it’s Presidents Day so I guess the clock doesn't start ticking until tomorrow. They also claim that they sent an email regarding this. Nope not true. They also stated that I should have received a new card a month ago however, they were experiencing bad weather? I am too through! I just received my income tax on that damn card last week!

Good Evening, Mr. Russell Simmons. I hope that you will read and answer this review. I have been a Rushcard member for a few years now. I received a second Rushcard recently. I enjoy the freedom, flexibility and convenience the cards allow. My problem is It took a hour and fifteen minutes to reload my card. I had three customer representatives and a customer supervisor tell me different information of how much I'm allowed to place on my card. I hope that you can resolve this problem. I do not want to cancel my cards. I would like to continue as a member and to support you. Thank you.

I'm actually having the same problem Lakisha mentioned. I received notification from the IRS saying that my refund was ready and that it had been sent already. But I also received an email from RUSH stating that they needed me to call customer service to verify my identity to release my money. I am currently (as we speak) on hold. And I have been for two hours now. This is utterly ridiculous. I am beyond disgusted at the customer service with this company. This is my fourth attempt to speak with someone in 2 days and every time I've been on hold for more than an hour. And I know they're just probably gonna want me to fax over all of my information to release my money (as Lakisha stated). But the sooner I can speak with someone, the sooner we can get the ball rolling on this. I can't even begin to explain how much of an inconvenience this is for me. This company should be ashamed. I am very upset with my experience with this card. Way too much of a hassle.

I received my replacement card, attempted to activate it only to be rerouted to a customer service agent informing me that there's a block on my card. For the past 4 days I've been over and beyond working at verifying who I am, calling numerous times, being transferred here and there just to be told documentations such as my Florida ID, social security card, traffic citation, Social Security Benefits Letter, Snap Benefits Account Letter are not sufficient documents to prove I am the cardholder. I've never been so inconvenienced in my life with my only source of income being my children's survivor benefits from their deceased father and tax refund deposited to a card that has a block and that I am unable to use. I will be following up with an attorney regarding this matter and do not recommend anyone using Rushcard!

I bought a money pack to put money on my card, not much, but enough to pay a bill. Called to put it on the card, it stated, card has been used. I did this 5 times. Called the number on the card, I can't understand those people. We just all need to file a class act lawsuit. This seems like the only way they will stop selling these cards.

I got my replacement card in the mail on Wednesday night, its now Friday morning, I have been trying to activate my new card for one day and a half. Every time I call, I'm on hold for at least 45 mins before I decide to hang up. They can't be that busy all damn day. I have money on that card and I need to use it to pay bills!

I am so disgusted right now with the service provided by the Rushcard on today. I spent ALL DAY back and forth on the phone with these people. My tax refund was deposited on Feb 12th and I have yet to receive it. I was NOT even notified by them to inquire about my name. The hold time is absolutely ridiculous!! I put my phone on speaker and held on for 58 minutes one time. Each call was like 30-35 minutes for the hold time. I was dealing with this from 9:15 am until 11:30 pm tonight, and still NO MONEY!!!

I received my Rushcard January 28th, 2013. I loaded my first deposit of $800.00 onto it February 7th thinking it was safe on there to leave for use in case of emergencies. Then on February 10th, I had an emergency occur so I went to use my card at the ATM my card would NOT work!!! So I tried another ATM and again no luck... The ATMs would not even read the card. It kept saying "Insert your card." So I then try to swipe it in a store to use and again NO LUCK! By this time I was livid and call the customer care line on the card.

I do not understand why Rushcard is holding my money. I filed jointly with my husband and used my direct deposit information. They notified me to send in our SS cards, picture IDs, marriage license, 1040 forms for state and federal. I keep getting the run around, and it has been 3 days. I keep hearing something different every time I call. I know I called 6 times and heard 6 different stories. It goes from 3-7 days to 1-2 days. They are not professional at all. I do not understand, because if you give a company a routing number and checking account number then money should not have any problem hitting your account. I would not recommend Rushcard to anyone!

I applied for the Rushcard back in 2012 but never used it or loaded money onto it. Well, I did my taxes and wanted my returns faster so I set it up to be deposited on the Rushcard. I called and talked to a representative and explained what I was going to be using it for and she just gave me the info I would need to do the direct deposit on the tax forms. I kept checking on my deposit status on the IRS website and it said that it was all ready and to pretty much check my bank. I went on to the Rushcard website and seen that my Taxes were there but were pending. I called Customer Services and was told I need to give them more info on myself for it to go through. Come to find out they needed a Driver’s License, my SS Card and my Taxes. I was never told any of this from the beginning. I thought it was weird that they (being a Prepaid Debit Card) would need my tax paperwork but whatever, I faxed it all over to them right away.

I took a vacation to California, and now I can't pay for my hotel room because Rushcard is saying I've used too much of my own money. I've had them for one week. I will NEVER USE THIS SERVICE AGAIN!!! Me and my kids will have to sleep in the car because I can't use my own money. Are you serious?

My check was deposited on February 10th and today I decided to call Rushcard because they haven't deposited my check that IRS said that was there... First of all I waited 35minutes to talk to a customer service representative, she stated I had to my personal information to them by fax my 1040, ID, SSN#. Which is personal in order to release my damn money. WHO does that. It's very inconveniencing, I can't pay online bills with my account number. It kicks it back out, which causes late fees... Who do I talk to, where's RUSSELL SIMMONS????

I filed my taxes and had them direct deposited to my RushCard. Well guess what? There are no taxes and no records of any type of deposit from the IRS and the customer service reps seems to be from overseas or reading from a script because they all repeat the same thing over and over again. Now the IRS has to cancel my direct deposit and send me a paper check which could take another month! NEVER repeat NEVER have anything deposited to this card.

I would not ask anyone else to use this card. Poor customer service, want your life story.

First complaint, I made a purchase 2 weeks ago. In the process of the transaction, the stores computer system went down, the store reversed the 2 smaller amounts, but when it came to the large purchase amount Rushcard is still holding onto it and will not release it, even after they told me to have the store fax a letter asking that the money be released. Then they said they needed a letter from the store's bank, stating that they were not going to get paid for this transaction and that Rushcard could release the money. My money is still sitting in the pending transaction section.

I have been a customer of Rushcard since 2010 and it seems like they are getting worse every year. I signed up with them because at the time I was receiving direct deposit and liked that I got my pay two days earlier. However I have had nothing but problems for the last four years. Recently it has really hit the iceberg. I purchased gas using their new "pay at the pump" feature and a $75 hold was put on the card 4 DAYS AGO! That same day I tried to purchase some groceries at Costco and was told the same PIN I had been using for 3 YEARS was no longer valid. I called customer service and a barely intelligible worker said to "enter my PIN faster". REALLY! I tried entering it faster with a cart full of groceries and a huge line of angry Costco patrons. I had to borrow cash from my mother-in-law since Costco does not accept credit. Called customer service again and was told they didn't know what happened and transferred me to their IVR service. I live in a rural area where the nearest bank is 35 miles away but I'm planning on putting up with the distance than deal one more second with unintelligible foreign workers that don't understand the world "pending" and the sentence "I already called them."

I stopped using RushCard for a while. I left it open, but I was really mad when they messed up a deposit and it took me two weeks to get my paycheck. But for the most part it works fine now. I've referred RushCard to people. Back in the day when I got it, it was one of the only ones that was out there other than NetSpend and I didn't want that because they have an ugly card. Also, with RushCard, I don't have any checks so I can't write a bad check by not knowing how much money I make out. I used to think that I can float money sometimes and that's a stupid thing. But I don't have that temptation anymore.

My payroll check is supposed to be deposit on my card. But it is not. Then when you call the toll free 800 number, you get stuck with an automatic voice system and they leave you on hold for over 20 minutes. Damn, I just want my money. Unlike this here company, I'm not rich & I have bills I have to pay. My bills are due NOW & my money is not on my Rush card. The Rush card LIED, its supposed to be on my card 2 days earlier. Where is my direct deposit that this company PROMISE like they promised on the commercial?

I have been contacting Rush all day about my government payment, everyone else received theirs today, Account Now, NetSpend and Vanilla customers. I keep.being told the social security didn't send the file yet, that's b. How did everyone else get their benefits today. This is my first and last time using Rush. I told the rep that she needs to tell Kimora Lee and Russell that they don't EVER have to worry about me being a customer, I am going back to Ace (NetSpend) ASAP.

I file a fraud complaint with Rushcard, they cancel my account, kept my $1700. I had my disability check going there. It took over 3 months to get my check stared back never did get. My over $1700 from Rush. Don't trust it, you can't understand the customer service. They are overseas, hire American!!

First off let me say DO NOT get this card if you want to avoid the headaches of not having your money when you need it. They claim you can put up to 2500 on a card but guess what? They deactivated my card for putting money on it too much? Then I had to wait 2.5 weeks to get a check in the mail when I was out of state & needed money then! This is not the first bad encounter with them. When I first received my card I bought a moneypak, loaded the money so I thought. The next day they tell me I never loaded my card? So where did my $300 go? I had to go completely out of my way to track down a receipt from the store just to get my money back.. They're fraudulent & deserve these bad reviews. Bad business!!!!

They say you will receive your money on the 31st but they don't tell you it's going to be late at night in the city of Detroit on New Year's Eve. They make it seem as if they want you to get robbed trying to pay a bill. I will be cancelling my account. That is unreal, that is too late at night. They will be shooting by then so now I have to pay a late fee on my bill. They are the worst card company I've ever encountered in. It's a shame they're still in service. The gov needs to shut their place of work down and I would never tell a friend to bank with them. It takes 40 mins for you to speak with a rep. Too unprofessional for me or any person with kids or just trying to get a bank account. Go to NetSpend or Chase or Bank of America. They will give you better service.

After finding charges I didn't make, my money was refunded but RushCard locked my card and sent out a new one without my permission. I am currently stranded till the card comes and my wife can send me the info to get our money. We can't even pay our bill. Now I want to know how to sue the crap out of RushCard.

I started a new job that required direct deposit. I didn't want to use my bank card so I got a RushCard. When my deposit came to the card, I called to set up my pin. The representative asked me my old phone number that I forgot to verify account... I asked her to verify by another way like SS Number or mailing address. She then locked my account and hung up in my face!!! I called back to try again because I needed my money! The new representative said my account was locked and I needed to fax ID, SS no. and birth certificate (all this to get my paycheck)! So I faxed it and called back the next day. They said it was clear enough...then hung up in my face again. Called back for the next person to tell me they haven't received, my fax. Finally I called and told them to just send my paycheck back to sender and close account. They gave me a hard time about it and wouldn't verify if it was sent back or not but they did it. It took Me a whole week to get my money I desperately needed. I hate RushCard! I made my mom and brother stop using them and no one else should! Worst experience of my life! I thought I'd never get the money I worked hard for!

I had a friend transfer me money from their bank account to rush card. Well rush card told me they don't accept 3rd party transfers (even though BOA sent the money successfully). Rush card held on to the money for 4 days after I called, then an additional 4 days. They suck. They are the worst. I have waited additional 2 weeks for the cash. Stay away from them.

I applied for the RushCard some months ago. Got my taxes done last year, didn't want to wait for the government to send a refund check so I thought use the RushCard, it would be quicker. WRONG! Got a text saying deposit pending, need to call this number or the money will be returned to the government. So I did call. The person on the other end said they needed documents for verify who I am. Okay, what fax number? It was given, then I did this in a few hours of the phone call. They needed documents of SSN, driver lic. and 1040. Faxed over to them. They say 1 to 2 days. Okay, those one to two days have turned into weeks. And still haven't gotten my money. They continue to tell, send it again to this fax number to this email address. It's too blurry, can't read it. I did what they want and still fighting with them about my tax money to this day. I've tweeted Mr. Simmons with no answer to me or my problem.

7 months ago, I changed my home address on my Rushcard profile, and my nightmare started. They block my card. They claimed fraudulent activity was the cause. They then asked me to provide them with proof of change of address ID and SS card. By fax I submit these documents and they claimed they were not valid. Proof of income documents. Not valid. Then they wanted copy of rental agreement. Roommates picture ID and SS card. Not valid, then they stated they never received documents.

I have been with RushCard since 2009 and in the beginning, I thought the company was a great choice from dealing with my regular bank at the time. I got my money 2 days early and I also got money back in the middle of the month around the 15th for ATM fees. They also had a yearly bonus for its customers; every year for being with RushCard they would give you an extra $20 in your account for your yearly anniversary. Things started to change around 2011 when my money started coming late and then the ATM reward fees were not being refunded anymore. A lot of things were being changed about the company and the customers were not notified of the changes until you just should happen to call and find out what was changed.

I bought the RUSHCARD AT 711 PUT $100.00 on it. When I get online to try to register it, after filling out all the info, all my personal info including ss#, it says, "The card number you provided is not supported by RushCard Live. Please review the card you have: You may have provided an incorrect Card Number, please re-enter, OR You may have a different RushCard. For support, please: Go to RUSHCARD.COM, Email AGENT@RUSHCARD.COM Or call 1-866-787-4227." I CALL THAT NUMBER & EVERY OTHER NUMBER THE AUTO RECORDING GIVES YOU, NO ONE/NOTHING HELPS. I'm hoping the people at 711 will take this stupid card back and give me my $100.00 plus the $2.95 fee I paid. SCAM 100%.

I have been a Rushcard member since 2008 when I needed to deposit my military check on. I had no issues with Rush. I actually enjoyed having them even after I opened up a bank account. Today I go to use my card and it's denied. I check my online account only to find there is a block on my account. I contact Rush. No one speaks English. The customer service is horrible. My account was closed due to fraud activity... No one could give me any details. They don't have a fraud dept. The supervisor was rude and it took me contacting 4 times before I was given the number to bank corp and they still couldn't give me any info. I have money on the card which I can't access until they mail it... I have direct deposit to this acct that I will have to wait weeks to get a paper check. I was not informed of anything! I keep getting the runaround and told I have to wait 24 to 48 hours for corporate to respond....

** lowlife **, yesterday morning, I received an email asking me to call RushCard to request a renewal card since my existing card will be expiring soon. I called RushCard and spoke to an agent whose name I absolutely could not understand. He processed my request for renewal and I asked him THREE TIMES if this request would have any effect on my current unexpired card. He assured me all would be well. Last night, I tried to use my RushCard to withdraw my rent money and my card had been deactivated. I called Customer service and spoke to Carl first, then to Daniel and they apologized left and right but could do nothing for me, said they might be able to MoneyGram my $$ tomorrow but they weren't sure if the request could be processed. My card couldn't be reactivated and I must wait 7-10 days for the replacement card to arrive.

Rushcard is just like any other prepaid card. With prepaid debit cards, since there's no physical bank branch to go to with any issues you may have, it's pretty much common sense to be very careful. (Not everyone has common sense though.) If you're going to be depending on this card to access your money, wait until you HAVE your permanent card in your possession already before loading or depositing everything you have onto it.

My husband and I put about 10,000 onto our Rush Card to make a car purchase. We drove 2 hours to dealership to purchase our car while we had a babysitter. We could not processes the transaction! Called customer service who left me on hold for 30 minutes! Finally, after calling for the third time, we got a "manager" on the phone who didn't know what he was talking about. (Thanks Jed :-/) . It was not only embarrassing that I had to not drive away with my new car but humiliating. Advise: Don't get this card if your life depended on it!! Oh, and by the way, there is no corporate office number???

I am a disabled person living on a fixed income, my disabled daughter and me. Every month RushCard mysteriously makes anywhere from 100-300 dollars go from my accounts which is causing my family to nearly starve every month? As this is not the first time I have had banks and companies say, "Oh this fee was returned or no payments were received," but, not only are there no records from both companies but there is never a refund or amounts bank on my debit cards!!!!

I've had RushCard about 5 years now. I admit in the beginning I was using the pay as you go plan and they were taking $1.00 every time I swiped my card. RIDICULOUS, but I was reimbursed at the end of the month for all the money they took. (That's Dumb) I then switched to the Unlimited Rush Plan and I actually started to like RushCard - good thing because I was about to let the card go. I always get my direct deposit two days early. And I always get a $2-4 rebate each month. I don't know why but I do. And I've also had any fees waived. Once again I don't know why. I really like RushCard. It's so much better than dealing with the overdraft fees. The American Express prepaid card is also good - there are no fees at all! But you don't get your pay two days early that's why I get half on my Rush and half on the other.

I'm so annoyed with this Rushcard online features. It keeps locking me out of my account! I'm trying to figure out why it won't let me onto my account so I can check my balance. I called customer service two ** times and they had to unlock my account. I REFUSE to call them a third time for the same crap. I will never use this stupid card again. Now if you want to deal with an online account that locks you out every time you open your browser then the Rushcard is for you.

I applied for a Rushcard 07-03-2013. I set up my direct deposit from my job to think that my card would have been to me in 7-10 business days and it is not. 07-28-2013 and I still do not have a card. My pay check of 750.00 is in their possession and they tell me that I cannot access my money because I do not have a card and I have never gotten on. They told me the only way I would be able to gain access to my money is to wait 7-10 business days for them to reissue me out a new card.

I have not used this card in over a year and I decided to load the card for my daughter to use. VERY WRONG THING TO DO. It would not let her buy online, so I contacted Rushcard. Now, when setting up the card, I was asked to put security questions on there for - LOL - protection, whatever. I told customer service I thought the billing zip code was 76117 and that was right, but she blocked the card anyway. So I called right back, informed the girl I needed to update the info and gave her the old address as well as the current address, but she would not unblock the card. I have to send a copy of my DL and SS and something with my address on it; send that in and wait 3 to 4 days for it to be processed, then it can be unblocked.

RushCard has given my money to an unauthorized user and when I call, they send me from one representative I can't understand to the next representative I can't understand! Nobody will help me get my money back! My money was stolen and no one will tell me anything! I asked for the corporate office number and they informed me they don't have it and that they can't help me! This is the 3rd time they have done this now! 1st they tried to keep my friend's taxes; then they allowed my card to be accessed and now they've done it again! If I get No help, I'm going to be forced to contact the Better Business Bureau!

I've lost access to funds on my card with the attempt to activate the new card sent to me from them. I've been unable to contact anyone in customer services. Their automated system tells me my card doesn't exist.

I am beyond pissed and through with Rushcard completely!!! I have been a loyal customer for over 5 years, used to always have my paycheck direct deposited, but I now work for a company who doesn't offer direct deposit. Anyway, my husband filed his taxes and was going to have his tax refund deposited to my account. The customer service reps told us that he could not have it deposited onto MY card but that he could open his own and they would transfer the funds to his new card. We got the card in the mail and I sent in a copy of his DL, SSC and 1040 form along with proof of address. They then told me that the SSC wasn't clear enough and that we needed to enlarge it and send it back in so that's what we did. They STILL SENT THE FUNDS BACK TO THE IRS!!! So now, we are waiting on a check.

Service very ** poor. Not ** satisfied.

I never had so many problems with getting a card that my money has been direct deposited to. It was going to take too long for me to receive the first card so they cancelled and I paid $30 to get one expedited. One customer service rep had said I will receive it today between 12:00 and 12:30 on FedEx. So I called FedEx to get my tracking number which they wouldn't give to me and they said they don't even have it in their system. The FedEx guy said as they do it, they should get a tracking number.

In Sept of 2012, I called Rush credit card to ask for a replacement card because the present one was in bad shape. Well now, December comes, I still haven't received a new card, so I added $$ to the old Rush diamond card, assuming that it was the same 16-digit #. After they accepted the deposit of around $75.00, I called to order something online and got declined. So I called Rush and they said my card is no longer valued. I asked them where the new card is that I ordered 2 months ago. They didn't know. They apologized and said I would receive one now in 7 to 10 days. Well, days turned into weeks and now months!!! I called over 5 times and no one can resolve this issue. They told me that in order to get a new card, I have to send them documented proof of ssn#, birthdate, and address. Are they crazy!!! Never heard that before. Please help me into some direction. I just want my $$$ back. Thanks.

I have been with RushCard since 2008; it was good. I love ordering online & getting direct deposit. But recently, RushCard made all of these changes in policy & charge fees. Also, my account info was changed without authorizing me first or any notifications. I am still, 2 weeks later, waiting for a paper check to be reissued. I have been using RushCard direct deposit for a little over 5 years now. All these changes & hike in fees without notification is so unfair to a loyal customer like me.

My taxes were filed and I used H&R Block, The IRS direct deposited my money to H&R Block Bank and then H&R Block Bank direct deposited my money to my RushCard, $3,746.15 on May 20th 2013. I then purchased DirecTV, withdrew $300 from the ATM and purchased a motorized bike. In total, I spent approximately $600. I then transferred $500 to my roommate's RushCard and they say they tried to contact me, and then blocked my card and my roommate's. They also stole the $500 right out of my roommate's account and put it back in mine after it had been transferred and in his account for about 30 minutes. Isn't that a criminal act to take money out of someone's account without consent?

I have a RushCard. Also, I'm disabled. One night, I checked my balance online and I noticed my card was blocked. I then called and spoke with a rep. She stated that I requested to have my card blocked due to being deceased. I explained to her that I did call earlier to get my balance and the rep I spoke with was rude. I asked her how I could get my card unblocked. She stated that in order to have my card unblocked, I have to fax my information. They need a copy of my ID, SS# and DOB. I faxed what she requested. I called to see if they received my fax and the rep said they did; still, that wasn't good enough. I asked to speak with a supervisor. Now, the supervisor told me that what I've fax isn't what they needed. I told her I would fax what they asked from me.

Like most that I read on here, I too were told my deposit was too much to receive early. When I specifically called four times prior to switching my direct deposit to check on the amount that would be deposited, four times I was told that the amount was fine and everything would be fine. Well deposit day comes and now my amount is too large to receive early. Now I'm not only going to be getting my money later than normal, but I'm also going to be charged to take my money out without any benefit for myself. Then I heard, "Yeah, it'll be deposited today," then, "No, not until Friday" and then, "Yes, today. No, Friday." Twenty times I got a different story. I've searched their website for info on this and nowhere does it say a limit on early deposits. This place is a joke. Do not use unless you absolutely have no other choice. Very, very rude. I'm a disabled veteran. Thanks for the service that I received. Very pitiful.

I have my payroll check deposited into my card. It's there every Wednesday evening between 6-8PM. This time the check was higher because of a bonus. I called Rushcard customer service, which they don't know the meaning of customer service. I was first advised they saw my direct deposit and it will be processed any minute. I called back one hour later and it still wasn't processed. I asked for a supervisor, who said it should process any minute. Now two hours have gone by and the supervisor called me back to say it will not post until May 24th because of the amount. I asked why, it's under $5,000. She stated anything over $2,000, they can't process early. I asked if that was in writing. She said yes.

They failed to inform me the deposit will not post until the end of business day and requested unneeded documents to release. At the end of the day, all they did was steal my tax and personal information and delay my funds from being available.

I made a transaction with my RushCard account. I canceled the order and now RushCard is taking forever refunding me my funds. This company sucks; I will never use this card again. The best prepaid card is Chase Liquid. Please don't get a RushCard; they have no idea about your money. They're a third party. They don't have a corporate number, employees can only give first names, and they have rude customer services.

I wanted to make a card to card transfer online. It told me I couldn't because the card was blocked. When I called to ask why it was blocked, they told me it was due to me losing my card and ordering a new one. I'm not sure what the hell that has to do with me transferring money online, but anyway they told me I couldn't make the card to card transfer online until 7 to 10 business days (when the new card arrived). That is **, especially when I first reported the card stolen on 4/8 and today is 5/19. That is just ridiculous! I wouldn't recommend this service to my worst enemy! Take all your cash out today and run!

Since I have had this Rushcard, I have had nothing but problems. I load money to pay my student loans, and when I go to do this, I find out the card has been blocked. Rush has asked me to fax them documents. I have and they still say there’s nothing I can do. My next step is to file a class action lawsuit. Anybody with me on this?

My brother's SSD check - This card sucks and the sweatshop people or children Russell has from other countries answering the phones cannot even be understood! What gives this sucky bank the right to freeze his check? He filed a claim for $20.99. It was actually something that should have been taken up w/ the people who owned the ATM, but the outcome was that the idiots from Rushcard froze the whole account which was actually wrong. Now he is still waiting for a check that should have been cashed on the 3rd of the month.

Rushcard sucks and they care nothing for their customers. I have been a customer for the last 5 years and of those 5 years, I have been receiving a direct deposit from my children's father's payroll for 3 years. It was an easier way to get my child support payment. Now I just received a deposit 2 weeks ago with no problems. This week, nothing came through so I called Customer Service. When I called Customer Service, I was informed that as of last year they no longer allow 3rd party deposits, meaning that since that deposit was from my children's father's payroll and it was in his name, the deposit could not be out on my card.

Blocked my account for too frequent of MoneyPak reloads and withdrawals. After a month of investigation, they conclude that they will send the money from my blocked card via check. I called corporate office directly and got immediate service. I spoke to an actual American, not an Indian with a thick accent. Call corporate (513-489-7874) and they'll fix it.

I mailed two checks to Rushcard's free deposit address (UniRush Financial Services, 23074 Network Place Chicago, Illinois 60673-1230). It has been weeks and my deposit has never pended or posted to my account. When I called to speak with a customer service rep, they could not help me with this problem. This is just 1 of 2 of my problems with Rushcard. I wanted my tax refund electronically transferred to my card. It has been from Feb. to the current date of May 4, 2013, and my funds have never posted, Thank you very much, Rushcard, for wasting my time and money. Rushcard certainly wants you to choose its product but certainly does not value the consumer.

I used my Rushcard to purchase merchandise online. I received a call from merchant the next day stating they do not accept Rushcard and they were cancelling my transaction. To date Rushcard has not put money back in my acct. The money is sitting in pending transactions, for almost a week. The merchant has faxed them 2 cancellation letters, fax # given to them by Rushcard, but of course they get so many faxes that they simply can't find the one that belongs to me. Their customer svcs svc sucks. You can't understand them and they are rude and unhelpful. They continuously state they are sorry, but as I told them, sorry does not resolve the problem. I will not let them keep my money. I will keep harassing them until they get my money. When I do, I will burn their card and never say a good word about them to anyone. The merchants don't like them and neither do I.

Please don't use them. First of all, you can't get all your money out. Then the fees are too high. You really can't understand them on the phone. Russell Simmons needs to quit it. They are stealing poor people's money. I wish I could talk to him. Thank you. I told everyone about this stupid card. There's more. I just don't want to type everything.

I just used my Rushcard for the first time the other day and I just ripped it up and threw it in the garbage. First of all I put $30 in my account to pay for a few things. An hour later $10 was gone so I called them and was told it was a onetime fee, yeah right! I paid for one thing, which was $10.01, so where is the rest of my money? I only have 97 cents on the card, wth? This card is garbage and they are rude. I needed all of my money, not some of it. I’ll never use it again ever! I'm telling everyone I know too. This card should be banned.

I have a RushCard and it got damaged to the point where I cannot pull money out of an ATM or swipe it anywhere to get cash out. I have my money in my account that I need to take out for rent. I called customer service and they said you can do a cash advance. So I tried that, but they said the card was declined due to RushCard not accepting it. So I called back and told them I have rent to pay and I need my card. They escalated the situation to three different managers, and they all told me the same thing, “We can expedite your card, but of course for a fee of $30.” I had no choice but to do that because my rent needs to get paid or I become homeless.

I had my tax refund sent to the Rushcard. When the IRS put the money on the card, they put a block on the card. I called the CS#; they asked me to fax some information (SS card, ID, 1040 form). I faxed the information and called them back. They said the ID was too dark. Then they said they needed proof of address. I faxed to them the proof of address, then I called back. They said that it will take 2 days. I still did not get my money. I called them back. They said they sent the money back to the IRS! I want to know why they get away with this mess. I checked the account on the website. The money is not there anymore. We need a lawsuit. This is wrong how they get away with this. They have my information and I do not know what they are going to do with it. I need my money!

I also am blocked from my money. I am all for a lawsuit. Please sign me up because this is crazy and completely wrong. They have no right to hold our money like this. The banks don't even ask for as much info as they do to unblock the account and if it happens on a weekend, you have to wait till Monday when someone is in the office. They should be processing this info 24/7. I am just like everyone else being told one thing after another by some so-called rep that sounds like a computer. It makes me sick. I want to sue but don't have a clue what or where to start. I hope not money because I haven't gotten that yet. I hope someone starts a suit. I would love to see some justice come out of all this. I have provided about thirty copies of every doc requested and still they won't unblock my money. To top it off, their last excuse was the picture of my ID was too dark. Well, that's funny because it's a color copy. Ugh, someone help!

I had gotten my tax return. I had ordered something and they had blocked my card the next day saying that they think somebody has been trying to use my card. So they told me I need to fax in my ID picture, Social Security card and my proof of address. So I did that. They told me everything was too dark so I faxed it in again. Then they told me I needed a better proof of address so I told them that I had recently moved so I gave them my new address. I faxed in my lease and then they told me that wasn't good enough. So I sent something from child support within 30 days and they said that it wasn't good enough either. They said they need something with my income from child support and I asked why they need that information, when it should be just as long it has something with my name on it and within 30 days. I have been doing this crazy mess for 3 weeks now and my card is not unblocked.

I am so angry with Rushcard right now! I have been with them for several months and had no issues with my payroll direct deposits (I have two jobs) until the last month or so. I don’t know what their issue is! On a regular basis, I could log on to my account at 6am when I woke up, and my direct deposit would be there. Two weeks ago, I didn't receive my direct deposit until 2:15pm EST the day after it typically arrives. I received confirmation from my payroll department and their bank that they had done nothing different with their process and that they had no delay on their end. Well I had to eat soup and popcorn for dinner and had to borrow money for gas to get to work for that time because I had no money. It’s not okay at all.

I bought a laptop on Amazon.com. Then my car needed to be fixed, so I cancelled the order before it was fully processed. Rush card has continued for 10 days to put my money back on my card. They said, get this, Amazon.com has to email them an authorization to release the funds on their letterhead! You can't fax a letterhead! Anyway, they told me seven different things they needed from Amazon. Amazon sent each and every one of them, but each time we sent something, they would change what they needed. I still don't have my money.

Rushcard took all my info and never added my refund on the card. I am angry and stuck out of town with no money for me and my son.

For two years, I have been getting my direct deposit on a particular Rushcard that I had. Then mysteriously it started going to my other card. I explained to them that I never authorized this. They tried to convince me it was the remitter which is so untrue. How could they have my other card information if I never gave it them?! Then they had me on the phone an hour the first time, then another hour the second time it happened. Mind you, I spoke with supervisors to get my money moved to the correct card because this other card I did not even have in my possession. I was told the situation would be corrected. Then I was told they couldn't make any more transfers for me. Wow! I had to update my information with the remitter. I took their advice and did just that! I will never use Rushcard again! They are making money off me getting a headache and inconvenienced. Not again! Goodbye, Rushcard!

I put a hundred dollars on my card last week. I wanted to send my uncle some on the internet - it was rejected. The company sent Rushcard a letter saying they had no intentions of collecting the money I tried to send. So first the non-English speaking customer service rep told me that in twenty four to forty eight hours, I would have my money back. Well, guess what? I have no money ... It's the second time I've had this problem with Rushcard. I guess I will give my business to Bluebird and call me an attorney! I'm glad Rushcard thinks they have the right to screw with people's money.

Rushcard is the worst prepaid ever, and I would love to join a class action case against them. I specifically asked the rep over the phone if would I be able to receive payments from clients on this card, and I was told yes. When payments were deposited to me, they got held by the Rushcard. And instead of trying to help me get my payments, they are giving me the runaround and trying to make it hard for me to receive my payments. The customer service is terrible and they treat you like they have no customer service training at all. I can’t understand the issues and excuses that they are giving me for holding on to my money. I need any help that I can get getting my money! Please!

This card is beyond fraud. They hold your money for days on end. Say you have a certain amount available but don't allow you to use it. The worst customer service experience ever.

I have my account with Rushcard for over a year now, and I have my paycheck deposit to it every other week. My paycheck is around $2k. I never had any problems with them until recently, regarding my state tax refund, which was less than $1k. I advised them, “Why hold that, when my payroll is more?” They could not answer it. I advised them that they have 24hrs to release the funds or I will go to the media as well as file a class action lawsuit. This is not right. Why are they holding on to my a refund when they ask you to post it and get it early? Russell ** seems to be a good guy. I wonder if he knows what's going on. I say, let's get together and file the suit.

I deposited $1,005.00 to my Baby Phat Rushcard and it never posted. I called and the first time, I was told they didn't see my deposit for the Walmart Money center. Then, I went back to Walmart and they called and the Rushcard rep told me that it was a problem with the system. This makes the second time in less than a week that this has happened to me and it’s becoming very frustrating! As of today, my money still hasn't posted! Bad business! I need my money now for my bills! And I'm sick and tired of talking to foreigners who I can't understand what they're saying! Do you have any English speaking reps that can be understood? This issue needs to be resolved!

I have been using Rushcard for the last year for direct deposit for my job with no problems. I decided to have my income tax refund sent to the card this year and has not been able to access my money at all. Each time I try to use my card, it blocks my transactions. I have called the toll free line all this week and was told they were having technical difficulties with their system and it would be resolved within 24 hours. Of course, I waited and tried again and again. They still would not allow me to make any purchases. I was on hold for over an hour each time being told the same lie by people who didn't understand me and I couldn't understand them. A bunch of **. I am so pissed off. I took the Rushcard to my main bank and had them withdraw the daily cash withdrawal max and transfer to my other account. It was successful. I will do this every day until the Rushcard balance is zero and then I'm cutting that piece of crap card up and throwing it away for good. Never use Rushcard!

My tax refund was sent to Rushcard and it is on hold because they requested me to send several personal documents and I did (SS card, driver’s license, marriage cert, birth cert and my 1040, etc.) All because when my tax person did my taxes, he used my maiden name, and because I just recently got married, I had my Rushcard in my marriage name. So I didn't find it to be out of the normal to request these documents. I called the CS# and they admitted that they received the documents and that they would be sending it over to the corporate office and my refund should be available within 3 business days. And it has been a week now and I still have yet to receive my refund. I've spoken to more than 60 representatives and managers, and it's like they were trained to lie and scam you. It's very old that everyone that answers the phone barely knows the English language and they are all outside of the USA. They all have reassured me that my refund will be available within hours, but still no refund! I'm so upset and angry! This isn't fair how Russell Simmons continues to get rich off of the interest of our money.

I received an email from Rushcard that my tax return was pending. I called the number and was told what to fax. I faxed the documents right away. I called a few hours later to verify they were received. They were and a rep stated I should receive my funds in 1-2 business days, which I never did, until I searched the net and saw others were getting the same runaround. After emailing corporate and faxing my documents again, I received them within 15 days after the first phone call. The corporate # is 513-489-7874. You actually speak to an English speaking rep.

This year, I chose to have my income tax deposited to my Rushcard. My card was blocked as soon as the deposit posted. After calling customer service, I was instructed to email documents and I did. After three days of getting the runaround and talking to nothing but foreigners, I finally called the corporate office. I spoke with Vicky and she had me email my documents. My card was unblocked in literally minutes. Do not speak with the foreigners. They do not know and will not do anything.

I also made the biggest mistake of having my refund direct deposited on my RushCard. It's the biggest mistake I've made in my life. So, instead of them giving me my money, they emailed and said, "We have your refund but it's pending; we're holding it for verification." Well, excuse me, if the IRS cleared me and issued the refund, who are you to hold my money? So I faxed my SS card, driver's license and tax return twice. The next day, I waited on hold for over an hour. Nobody knew anything. This is not something I can accept. I couldn't even sleep; I felt helpless. Well, there is hope! I emailed my complaint to the corporate office at community@rushcard.com and I got a real response with a real email address. She told me to fax my info directly to her and she released my refund within 30 minutes!

My husband's tax returns are being withheld for verification. Every time he calls them, they tell him the funds will be available and they never credit his account. This has to be Illegal! Someone has to help and put this company out of business. Calling the Better Business Bureau tomorrow. Enough is enough!

When my husband and I filed our taxes, I talked to the Rushcard company and was told that we could load our tax return onto my card and we would be fine. I checked the card and the IRS webpage every day. The IRS site told me that the money would be deposited on February 27th. I checked the Rushcard webpage again, which said that I needed to call them and provide more information. I was told that they needed our SS cards, marriage certificate and our IDs and a copy of my 1040 form. They said that since we filed jointly, they needed to verify my husband. When I asked for an exact reason, they told me that they just needed to verify documents.

I have been on the phone emailing and faxing for 5 days. The CS places you on hold for at least an hour or more. All I want is my money, and I won’t use this card anymore. Rushcard has a terrible way of letting people enjoy their tax money. If I don’t get it by Mar. 1, 2013, I will be homeless and carless. Thanks Rushcard. Class action lawsuit, yes.

When my husband and I filed our taxes, I talked to the Rush Card company and was told that we could load our tax return onto my card and we would be fine. I checked the card and the IRS webpage every day. The IRS site told me that the money was deposited on February 21st. I checked the Rush Card webpage again which said that I needed to call them and provide more information. I was told that they needed our SS cards, marriage certificate, and our IDs. They said that since we filed jointly, they needed to verify my husband. When I asked for an exact reason, they told me that they just needed to verify documents. Later I was told that we would also need our tax forms. When I questioned this, I got the same answer: they needed to verify documents!

Lies, lies, and games! I got an email on 2/22/2013 from Rushcard saying my deposit was pending - additional information was required from my funds to be deposited as quickly as possible. I have been doing business with Rushcard since 2008! I have never gotten an email about pending deposit! I call them and I get told I need to fax a copy of my ID and SSN. I do this and I call back to verify it was received and then I get told I need to fax a copy of my 1040 form, pages 1-2. I do this and I call back and I get told it takes up to 3 business days to verify and then the funds will be released! I’m floored! I really need my hard-earned money?! Somebody please help me!

The direct deposit from my employer did not deposit into my Visa account. I have attempted several times to contact customer service to try to find out what has happened to my money. I cannot reach anyone. This is horrible! I can't have this happen. This is not good business.

I am a current Rushcard holder and have my weekly payroll check deposited onto my card. Until recently, I had not experienced any hardships with the card. I decided then that I would have my 2012/2013 tax refund deposited onto my card. On February 7, 2013, I received a text message and email from Rushcard customer service stating that the deposit of $4,888 was pending. The email did not indicate a date when I could expect to have my refund. As of February 12, my deposit had not posted to my account, so I called (866-787-4227) to find out what the delay was for releasing my money. I was told that in order to get my money, they needed three forms of identification. I emailed the requested documents: social security card, driver's license and 1040 tax forms on February 12, 2013 to id@rushcard.com.

I do taxes. I had the great idea of telling everyone to sign up for RushCards this year, a big mistake. Not only do I have none, not one of them has gotten their taxes yet. I haven't received mine! This has to be illegal. This is the USA, right? Our tax returns are being held hostage by foreigners who barely speak English. It requires multiple calls, us staying on for an hour to speak, and many dropped calls and humiliating circumstances. They are making us fax sensitive information like social security cards, IDs, and copies of our 1040s! That is fraud waiting to happen; they have everything they need. I want to join or launch a class action suit because I know this is something that everyone feels, that they were violated and misled by the card advertisements. I am stressed and I wonder who has my information, when I'm getting my money, so many things.

Don't get Rushcard again, I say. Don't get Rushcard. They ask for too much personal information. It's a prepaid card. Are you serious? My tax refund was deposited on 2/15/13. They kept asking me for my personal information, giving me a hard time about giving me my money. Finally, I just told them to send my refund back to the IRS because I'm not sending them anymore of my information. The IRS had already determined who I was - that's all that matters. The customer service is rude and very unprofessional. They keep you on hold for a whole hour before anyone even picks up, and if you have to speak with a supervisor, that's another hour on hold with no results. Call the BBB and file a complaint.

Rushcard is holding my money for no reason. I have sent them my documents over 20 times and all they keep saying is they don't have them. I've been waiting for over a week for my tax money that I should have had long ago. The service sucks bad. They hang up on you and if you call, good luck getting someone who speaks proper English. Rushcard sucks.

I opened a RushCard account online for my direct deposit of my income tax check to be loaded on. It never posted nor did they return the check back to the bank. RushCard's so-called customer service reps (more like no help at all) gave me the runaround about my deposit for 18 days. I got put on hold for twenty minutes at a time. I never spoke to a supervisor, until I finally had to stop payment on my $5,000 check. Never again. If you are considering using Rush no good card, think again and don't do it.

I was told that if I wanted a faster tax refund, I should sign up for direct deposit. I got a Rushcard and my money was sent to them, but I was told that in order to get my money, they needed 3 forms of identification. I faxed them my verification documents 2 times and they replied with the same thing: I have to wait 4-5 days. I called back to see if they got my information the next day and they said yes, but I still needed to send more information in. They said "It's best not to fax it, email it instead," so I did. The following day I called back and once again, after being on hold for about 2 hours, they said that I had to wait 5 business days for everything to be processed, but that first, I needed to send in 2 more forms of identification. This is the worst service ever, and I still don't know when I'm going to be able to get my money.

I have a Rushcard. I had my tax refund deposited on it. They held it since Jan. 8, 2013. I have called every day talking to different people. Every time I was told something different. They will not give you their names and you can't even understand what they are saying. So today is the 15th February and I still haven't gotten it yet. You have to wait an hour just to talk to someone. Then they tell you the same thing - 3 days. I can count it's past 3 days and I still haven't gotten it. I'm not calling because it pissed me off. I gave a supervisor my number and she never called me back. I'm so over it. All I want to know is where in the hell is my money? I will never use their service again. They do not stand by what they say and I'm still waiting for my tax refund since the 8th of February. I can't use the card or get my money.

I was told if I want a faster refund, I should sign up for direct deposit. My funds were posted on the 14th, but Rushcard is holding my money until they receive more documentation. I woke up early this morning to fax the information. They clearly tell me that they have received my documents, but now they have to send it somewhere else to be reviewed and then sent back to them before they can post it to my account. They are the worst prepaid service ever. Now, I'm on hold again just to speak with a supervisor. Just give me my money. You have what you asked for already. Don't ever get Rushcard. They are a scam.

I just wanted to comment and thank the person that wrote, "Do not call the customer service number; it will get you nowhere. Call 513-489-7874 and hit 0 for the operator. I dealt with Nicole ** and she was great. RushCard was holding my income tax deposit for ID verification and I was getting nowhere. I called UniRush and had my deposit released within 20 minutes. Do not waste your time calling their toll free number. From now on, this is the only number I will use."

I filed a dispute and then two days later, I realized it was my mistake. So I called customer service and asked them to cancel the dispute which they never did. So my taxes went there last Thursday and I have been using card just fine. My husband went to take money off to finish paying for a car we purchased. My card was denied. Of course, I was furious at this point. So I called their lovely customer service to ask why they did it. I got the runaround, of course. I told them to take the block off my card because I needed to buy food for my kids. They told me, "We can't unblock it." So the next day, I called corporate and talked to three different people. I told them they can unblock it and they said they are not the bank. So I asked for that number and corporate says, "Let me google the number to look it up."

My tax refund was sent to my Rushcard.

I applied for a Rushcard in my married name. But being that they sent the card in my maiden name, my tax refund was not deposited to my card. They asked me to send the following items for ID verification: marriage license, social security card, driver's license, W-2 and proof of address. I faxed those items twice, but they never received them. I have not yet gotten my tax refund. They will not release my information. I am very angry with Rushcard and going to discontinue my business.

I'm so upset right now. I ordered a Rushcard and I loaded $20.00 on it. When I got home, I checked to see if it was on there. Yeah, it was put on the card but they took $15.00 out. I was calling to see why, but they wouldn't answer or tell me the reason. I just don't understand why would they just take money out of your account without your permission. I will never use them again. I recommend that everybody drop them before they take your whole income tax check.

I had all my money in my Rushcard account They kept giving me the runaround for a week. I had no money. I finally, after 6 grueling days on the phone with them (numerous times I told them I filed a complaint with the Better Business Bureau of Chicago, which I did), the lady took the block off in 5 minutes with no questions asked. Please file a complaint with the BBB and call the Rushcard customer service. Let them know you did. If you have any issues with them, good luck.

Do not call the customer service number; it will get you nowhere. Call 513-489-7874 and hit 0 for the operator. I dealt with Nicole ** and she was great. Rushcard was holding my income tax deposit for ID verification and I was getting nowhere. I called Unirush and had my deposit released within 20 minutes. Do not waste your time calling their toll free number. From now on, this is the only number I will use.

I have been with Rushcard for 9 years now and have 4 cards on my account. They decided to close my account without my permission because of the way I was withdrawing my funds - by ATM! Now, if you didn't want people using this method, why is it available to them? Also, they have the worst customer service ever. They tell you what they are going to do (not what you are requesting), and they get loud with you and talk over you! I want all the money you charged me back from every transaction I ever made, you damn crooks!

Rushcard is a complete disaster. Only an idiot could run a company the way this one has been run. I never received the prepaid cards that I ordered even after I received an email saying that it was ordered. Every time I call, I talk to the same person; even when I email, the same person emails back. It seems like a one-man sham show to me. After speaking with the only rep that was there, I was told that I didn't receive my cards because that needed a business license. WTH? No one ever emailed or called. It was just sitting in the system for 10 days! Omg, this is the worst company ever. Maybe Russell Simmons should stick with making rappers and not managing anyone's money, not even his own! Omg, this is horrible and I'm stuck with them for the entire tax season. I will definitely not offer these cards to my customers especially after reading the comments here.

Enough is enough. Though my attorney has given me great ideas to take action into this, it would be great to have others’ cooperation. It’s time to expose Rushcard for whom they are. I mean, it’s time to involve media and news - not just local but worldwide. This isn't just happening to me but to people all over the U.S.A. This could just be the kick we all need to get things correct.

Rushcard removed $100 from my direct deposit disability benefits without my authorization. Since Rushcard stole my benefits, they keep telling me it's going to take 1-3 business days for corporate to respond to their email to fix this problem. This has been going on from 12-28-12 at 1:43 pm up until this point. There are no numbers to call corporate, so I have to wait. And I have been waiting, and I'm still waiting. Who can help me with these openly dishonest individuals?

I got paid today due to the holiday (New Year's Eve 2012). I still have not received money. I have direct deposit. What is the problem? I've been with them a long time. I need my money just like they do. I am probably going to close this account out and go with my other account, Charter One. This is **.

I just want to say thank you for the worst Christmas ever! You guys illegally closed my account, and yet you were still taking my direct deposits. I was not aware that my card was closed until I called in not the 1st day, nor the 2nd day, but the 3rd day. Your CS said you mailed out a new card on a Friday evening, then I was informed when I asked how I could access my money in some fashion because I had to pick up my 11-year-old son from the airport, "I'm sorry but the card that was sent out is no good either because we closed your account." Wow. Really?! So a manager said he could only send a check for my funds. I called in the next day, and it is still in my account, nothing was processed. Then I was told that I would be getting my money in three regular days, so I would have it by Monday through Money Gram which I have to pay for. But tomorrow is Monday, and nothing!

I have been with Rushcard about five years and it's a Joke. Anytime you call their customer service department, you get someone who doesn't speak English. They never do anything they tell you. Forget about timely matters. Well, this has been going on a week now right before the holidays. I went to an ATM located at a bank here in my town to take out $600. I always like to take a large amount of cash if not all because of all the fees with swiping the card. The ATM didn't give me the cash but showed that it was taking from the account. I went through the drive thru to talk to the teller in the window. They told me to call my bank. Well, not even an hour later, I went back home and called the bank. They told me the $600 was pending and the funds would be there the next day or the latest Monday. It was a Friday it happened (not to mention they told us it would be 90 days to complete).

First, I would like to thank Velsha from Tallahassee, FL, for the corporate number. I could not get that from Customer Service. Anyway, I have a pending deposit on my account. Rushcard informed me they needed my SS card and ID, and a letter to send to corporate to okay. Well, I called on Monday, sent them what they requested. They claimed they sent it to their corporate office that night and to give them 24-48 hours to hear from corporate. Well, it's been a full week and still no answer ... It's truly crazy that I am still waiting for an answer. They keep telling me 24-48 hours. That's a lie. They are still holding my money. What's the hold up? But thanks to Velsha from FL, I have the corporate number now and I can call them directly and see what the hold up is. I really feel as though someone there is trying to find a way to take my money. There is no reason for it to take this long to verify a letter from the US government.

I have been a Rushcard member for about 8 or 9 years. I was attempting to transfer money from my account to my mom's Rushcard account, which I had done numerous times before. Well, I answered on two of the security questions wrong, and they blocked my card. Well, the lady said all I had to do was fax in my ID, SS#, and a bill to verify my address, and it would be unblocked in one to two hours. After doing everything they asked, they continued to tell me a corporate issue and they were waiting to hear from them. Well, 3 hours became four days. I am a single mom and a full-time grad student, but they didn’t care. They kept saying I couldn’t talk to anyone from corporate. Of course, all of them are foreign with an accent. I got on Google and found a direct phone number to Unirush, which is 513-489-8606. I spoke to an English-speaking person named Santoyra, and she unblocked my card within 30 minutes. Please get the word out. Any issues you have with Rushcard, from now on, bypass those non-English speaking people. Call the number I listed and speak with someone on your level.

I received money on my card in March on the first and Rushcard allowed a person to transfer money off of it, which was $800.00, which I can't get back. I was told to make a report, which I did, then I had to wait until they found the two people that did it and I still can’t get my money back. Why can’t I get the refund money that was taken without my permission? They sent me the remaining money but what am I supposed to do now?

On 10/25/12, I went to withdraw funds from my Rushcard to find I only had $0.38 available. I was told by Rushcard that I called in a total of four times to transfer funds to someone. I told the agent that I did no such transfer for $498.00 to anyone. Rushcard said that the person answered the questions correctly after four calls in. I have proceeded to file a report at the police station. I feel that after someone calls in more than once to not get the security questions correct, my account should have been red-flagged immediately and they should’ve called me because the caller apparently wasn’t my number. Now I am without my funds.

I received my paycheck on my Rushcard on Oct. 23, 2012, and I called Rushcard to transfer money to my fiance. I was asked the security question that is in my public records, and I wasn't able to answer them correctly. So they asked me another set of questions, and when the man was done, he said my account had been blocked and that I would have to send in a copy of my picture ID, Social Security card and proof of address. Upon him telling me that, I asked him if my ID would be ok because it was different from the address where the card was sent to as to where I live at now. He said yes and that it was fine. As soon as I sent them in, my card would be unblocked. Well, I called back and talked to a supervisor and asked the same question. She told me the same thing that my documents would be fine and as soon as they receive them, the block would be taking off in 30mins to an hour. When I called back, they told me my documents had to be sent to corporate office and that it could take 1-2 business days. I called and talked to the same lady I talked to on Thursday. She told me that by 5pm on Oct. 26th, 2012, corporate will have removed the block. She said to give them till 5pm.

On October 20, 2012, I rented a car from Hertz Rental at Oakland International Airport. One day later, I returned the car and the contract was voided. It is Hertz policy to authorize the credit card. In this case, the card was authorized for the sum of $394.00. This is where the nightmare with Rushcard begins. After contacting Hertz, they gladly issued a credit and release letter to Rushcard to release the hold on $394.00. Hertz faxed to Rushcard 8 times beginning Monday, October 22, 2012 through today, October 26, 2012. Each time, this was verified with Hertz and Rushcard. After sitting on hold with Rushcard for 1 hour and ten minutes, 46 minutes, 33 minutes and finally 1 and a half, I finally spoke to someone in the Philippines that said they were customer service and they could not release my money because my first name was misspelled. Watch this! "Isreal" and it should have been "Israel" on the release from Hertz faxed to these idiots! Are you serious? Last name, correct! Amount, correct! Authorization Code for release, correct! Card Number, correct! Everything is correct, except two letters transposed in my first name.

I received a refund from my school, Hudson County Community College, in the amount of $835.19. I called RushCard to find out how to deposit the check. I was given the address and told it would take ten days for the check to clear. I was not in a rush for the funds and did not want to pay a check cashing fee, so I mailed the check certified on October 1, 2012. I called a few days later and was told that the check had indeed been received and would clear on the 15th of October. The agent then began asking me questions about the check. When I asked why, I was told that it was for verification purposes. I said that was what the 10-day hold was for - so that the funds could be verified. I then asked where in the literature it was written that the check would require verification from the payee. She was unable to answer and I told her I wanted to speak with a supervisor. She hung up.

This is a scam. I have been a Rush customer for years. My card was compromised, and I reported it and was told cards would be reissued for which I was charged and then had to fill out the required forms, and I filed the necessary police reports. I was told the ensuing investigation could take up to 60 days. No problem there, but then Rush would not unblock my account or allow me access to my Social Security benefits.

I really wish I would have read the fine print on this card. I paid $4.95 to buy a Moneypak card to load it. I didn't realize that once I used the card, they would also subtract a $9.95 activation fee. On top of that, $1 per transaction up to 10 transactions, but they'll continue to charge the $1 per transaction after that and refund it by the 15th the following month. I will never use this card again and it costs me $18 for three purchases. Yikes!

I would like to say the customer service is awful. I've been placed on hold for so long to get a simple answer. The agents have terrible attitudes and will hang up on you. I will take my money off my card immediately when it posts. A couple of days later, there is money on my card. I am about to stop using Rushcard altogether because there are too many fees. I have been a member since 2007. I am very disappointed and I voiced my opinion to the customer service rep. She acted as if she did not care. I would not recommend this card to anyone!

A hold was placed on my card for a U-Haul that I rented. I was told I had to call U-Haul and have them fax over a letter of release. After being on the phone with RushCard and U-Haul for over two hours, they decided to put the money back. So today, I received money on the card and went to use it and it was blocked. I called them and they stated they took the credit back, so I asked them to release the hold and she stated they still could not. The customer service reps suck and I asked for a supervisor and she acted like she didn't understand what was going on. All I need them to do is put my money back on my card and today. This is so frustrating when they can put your account in the negative but cannot release a hold. I also spoke to U-Haul again and asked them to please re-fax the letter to them.

I was trying to have my phone with Mobile Alert and it would not let me do so and the representative said I needed to let you know so you can investigate it, so I can be able to use mobile text alerts and he said that someone else is using my number for their mobile text and it's not me. So please investigate the issue and get back with me.

On September 1 and 2, I was on my travel to Carolina when I learned that the money on my RushCard was compromised. Someone in TX decided to use my card # and spent almost $500 from my card! I contacted RushCard in the aim to dispute the charges and at that time, I was advised to contact the vendors. SMH as I did and as I thought it was RushCard's responsibility to dispute these claims for me. I also made a police report in my local area. I contacted Rush again and was advised they would email me the dispute form (they were courteous enough to waive the $30 replacement card fee). However, I did receive the dispute form in my email and I faxed it back as instructed along with a copy of my picture ID. Lo and behold, I am still calling to see if they have received the fax. It has been 5 days since I faxed it! I get mixed information. Also today, I called again and was transferred to the Dispute department and the automated system stated it's closed and hung up! What a nightmare! As soon as I get my money back, I'm done with RushCard!

I have read many of these issues people are having with RushCard and unfortunately, I found this site too late. I have had the same issues with my card being blocked, asked to fax a multitude of documents and told to wait 1 to 2 business days, etc. I got online and found the elusive phone number to their corporate offices. The corporation is called UniRush. Their number is 513489-7874 ext. **. That will lead you to Kim. One thing I will say is, she called me which totally surprised me. I had emailed and called the generic number above and just started hitting any combination of extension numbers. I finally got a live person and told him my story. He said he wasn't the right person to handle the complaint but he'd have her call me back.

I had money taken off my Rushcard that I didn’t approve. When I talk to a rep that couldn’t help me, they didn’t have a number for the company that took the money off. After talking to the rep, I decided I’m going to cancel my card. It’s too much of a hassle. They will let anyone take money off your card and then you have to call the company and complain. This card company sucks. Russell Simmons is getting richer while we’re getting played.

The customer rep canceled my card without my permission. I called to inquire about my account to find out a company named NCW tried to take out $50 from my acct. I explained to the customer service rep that I do not know this company. The telephone number that the customer rep gave me, 1-866-618-5731, was a disconnected number. I called the Ruschcard company back and a different rep gave me another telephone number that was not a correct telephone number. I have been trying to get this matter resolved since Aug 3, 2012. The different reps tell me that they mailed out a card that I have not received yet. Then, I was told that a card was FedExed to me but I have not received the card as of yet. Every time I call and get a different rep, I get a different answer. I have money on my account that I have no access to. How is this matter going to be resolved?

I am so ** irritated with Rushcard right! On July 30th, I went to use a BP Gas station ATM to withdraw money from my Rushcard, $160. It said insufficient funds. I know I had that amount on my card. So, I went to check my Rushcard and right there in my transaction history it showed that Rushcard authorized $162 ($160 plus $2 ATM fee). So, I was livid! I called Rushcard and the ATM company and we had a 3-way conference call for an hour! The ATM representative confirmed with Rushcard that they did not get an approval for the amount on their end. So why the hell did Rushcard approve it? I have no ** idea!

I opened a Rushcard account online for tax refund. I withdrew some money from the account and come to realize months away that I have a remaining balance of $248.23. I contacted the CSR and was informed that my account was blocked due to investigation. I asked what type of investigation and he put me on hold, he returned and of course, he couldn't answer my question. I replied, "Money for account fees are being withdrawn from the company, so why are you getting money and I can't if the card is blocked?" Yes, I even went as far as asking for Russell Simmons' number.

So not only did Rush Card allow a company to take $200 off my account but they have yet to call me with any info in regards to my dispute! I am sorry but I have been with Rush Card for several years now and I am highly upset and ready to cancel my account and go with their competitor!

There was a third party transfer made on my card. I had no idea that those transfers were not allowed. My card was blocked and my funds are being held. Right now, they have $690 of government money that I receive every month for a sickly/disabled child that I have.

I recently went back with Rushcard with direct deposit. I waited till payday and it never came. I called Rush that night and they confirmed that I was given the wrong account number, but not to worry because that number doesn't belong to anyone. Well the very next day, while I was trying to get them to put the money into the correct account, I was informed that it went to someone else's account and some of my funds have been utilized. I was pissed and ever since then, there has been five 48-hour waits, 3 never received faxes and now we will call you tomorrow. This has been going on for almost a month and I can't get any help returning my money. I thought theft was against the law. Why are they getting away with this? Also, I am nowhere near prejudice, but damn I would love to speak to someone who talks and speaks fluent English please!

A young lady living with me has had this card. She gets SSI and they have locked her card, will not refund and are giving her the runaround. I have called and cussed every last one of them ** off. Now the bank is calling the corporate to help her. These ** are ** with government money and will pay dearly for ripping off people they claim to help. If I had my choice, I would go to that company and whoop, yes, I said whoop, their ** ** until I smelled like it. Russell Simmons should be ashamed of himself.

So my card was blocked for some of the same reasons you all have posted. I had money refunded on my card only to find out that it had been blocked. So I called and they kept giving me the runaround and they will tell you that corporate doesn't have a number. This is untrue. It's called UniRush and the number is 5136858606. Use the directory and speak to anybody. My card was unblocked in seconds.

I returned a watch I bought at Nordstrom. Nordstrom returned a double refund on my card. RushCard processed the return, I withdrew the funds. Two days later, my direct deposit posted and RushCard put a hold on my direct deposit and requested for receipts on my return and a copy of my ID. I sent it in on Thursday last week and my money is still on hold today for a mistake that Nordstrom made! I'm most upset with RushCard because no one called me or asked me any questions!

I loaded my money on this card on 06-01-12 and about two hours later, it wasn't posted so I went back to Walmart. They called and talked to customer service and they resent it with another reference number. When I tried to use my card again, it wouldn't work. I called RushCard and they told me that MoneyGram had a block on my card to call them so I did. They said they have nothing to do with my card and then the MoneyGram representative called me on the phone and we talked to RushCard. They told me to write a complaint before my card can be unblocked. I don't understand the problem.

Me and my grandson put money on our Rushcard through MoneyGram. Within 15 minutes of getting home, his funds had been used and my funds were unavailable to me, because there was a block put on my card in May that I was not made aware of. So, my card was invalid and now they say they will issue a new card. Now that I see all the other complaints, I realize that this happens to everyone all the time.

I received a text that my available balance was $0 after I just received my payroll deposit. I went to the store to buy food. When I left the store, there was the text. Someone from across the US was charging things on my card to make my balance $0. So when I called the company, they gave me the ropes to jump. In other words, I had to do the leg work to get my money. Where is the customer service? I have to wait 45 to 60 days to get my money back. I had to call the other store. I got to file a police report in that state and mine. I have to wait for my new card. I have money I can't get because I have to wait for my new card to come. Oh yeah and along with all of this, I do not feel comfortable with my money on Rushcard. What's to say something else may happen. So now, I need to get all my money out when it's deposited.

I loaded $500 onto my Rushcard on 06/02/12. When I tried to access my money, I was told my account was blocked and I needed to send a copy of my ID and receipt of the $500. I sent the info and have tried several times each day to find out about my account and how to get my money. It is going on two weeks now, and still, there's no answer as to what or why! I have been lied to repeatedly about someone calling me back and/or answering my emails. I am disabled on social security and need my money. Now after not being able to pay my rent, I am being evicted with no money and nowhere to go or put my belongings. I call and email Rush at least 3 times a day. I have not gotten one answer or return email or phone call. I am really in a mess. How can this company do this to people. I am so upset and angry. What can I do?

I had a huge problem with this RushCard. Finally, I got the phone number to the corporate office and got my money back. Here is the contact info: Kim ** (**). Oh, and she speaks English. It just took 3-7 days to get my money back. Thanks to Kim.

A total of $1,014 was stolen off my account; this number does include the currency conversion fee and card fee. I reported the transactions were fraud on 5/18/12, the same day they were made and mind you, I was using the card the same day in question which should have drawn immediate red flags. I have since learned they were international ATM withdrawals. I filed a police report and sent in the dispute form as requested and I’m now waiting to get my money back.

My child support was deposited and I lost my card, so I called to have another one sent and to have them transfer funds to my other card. I answered some security question since I didn't have the card in front of me and none of them referred to me, so I got them all wrong. Then, they told me they can wait for more, but that will lock my card. I tried it and now these questions gave her the right answers and she said they were wrong. So then she's like, “Well, if you send some documents in, it will take 24 to 48hours to fix.” So, I get up and immediately send the papers because I spoke to a supervisor and he said to send it, wait an hour and call so they can get started. I called two hours after and they were supposed to start.

I got hurt on the job and had to go in the hospital so I called RushCard to change my the security password. But they hung on me in the process. When I called back, they had a lock on the card. Since May 15, 2012, I have been faxing and emailing information to them, but they still claim that they have not gotten my information.

The Rushcard is a big rip off. Every time you use this card, you're charged a dollar just to pay a bill or to get gas or just doing thing with this card. This card is made to be a get rich program for the maker of this card. I would never tell anyone to get this card. To buy a dollar drink, you have to have at least $3 on the card. This card is robbing you blind. If you add up all the dollars they're taking, you're spending a lot.

My account was accessed and charged for over $200. Customer service told me, since the transaction was pending, that I had to wait for the transaction to clear before I could file a dispute. And "maybe" get my money back in 60 days. So basically, thieves can get your money right away, but you as the account holder must wait up to sixty days to get it back. They could not stop a pending transaction and then told me I should call the thieves and try to settle the matter with them first. Do purse snatchers give back the money if you say stop thief give me back my purse? The idea of me contacting the hackers is ridiculous.

I went to get my money out the ATM and my money didn't come out. This happened on Mother's Day. I was getting my money out so I can pay my rent. I live in Michigan. I signed a Bancorp card allegation paper. I just want my money.

My daughter has a RushCard and was having her social security money deposited directly into the Rush Prepaid Baby Phat Card. She had to stay in the hospital for 38 days due to chronic health problems and placed a block on her card to prevent anyone from trying to use it while she was there, seeing that her boyfriend knew her PIN number. So, when she gets out, she calls the RushCard to unblock the card and now they ask her to fax a whole lot of suspicious paperwork, which she does and day after day, excuse after excuse, they won’t release her check. I am so pissed at these people and don’t really know what to do or who to call anymore to help her get her money back.

As far as the fees go, I have had my card for 6 years. The only fees I incurred were the card sign up fee, which depending on what card you pick range from $3.95 to $14.95. You should always get pay-as-you-go so there is no monthly fee. There is a dollar per transaction fee. But after 10 transactions, you will earn it as cash back which you get on the 15th of the following month. You are charged $0.50 to check your balance, $2.50 to make a withdrawal at an ATM.

I made a $200 deposit and the merchant never received the money. The customer service rep seems to think the problem is on them. I don't find it funny.

They use some cheap, outsourced Indian support who are never helpful. They lie about the capped convenience fees. I know this because I was charged over $15 in those fees last month alone. This card is a scam.

I was solicited by your website and after my information was given, your company said they will be charging me a fee. Never at anytime during the application was this said. I am telling you now that I do not want the card so do not send it. If a card shows up or a charge on my account shows up, I will sue your company. I have spoken to an attorney and he is willing to go after your company for soliciting and getting my personal information so that it bents your company. Once again, I do not want your card or anything from your company. I am officially telling you that your card is useless and just another way to scam people when they are broke. No card better not show up at my home otherwise, you will be speaking to my attorney!

I am writing you this because you have closed my Rushcard account due to removing money off of my card while shopping. And you all said that I was putting and taking money off of my card and that is not your policy. So now, I have to go through a whole lot of ** to get my money back off of my card. If I have to, I will contact a lawyer and let him/her handle this for me.

About 2 or 3 months ago, I ordered a Rushcard online. I called and asked, "Though I have no money right now, can I still activate the card? The customer representative said "No, you need to pay a fee of $10.00 to activate your card and get a pen number." I said okay, so when I did get a little cash, I wanted to save, I've put money on my card, and this was like 2 weeks ago. I called to activate my card with the sum of $80.00 in it and the customer representative says, "I can see you put money on the card with the sum of $75.00 on it." So I guess they took their fee. He put me on hold for a second and said "The information that you provide doesn't match," so I would have to send some information like S.S.I. number, proof of New York state ID, proof of address like bills or utilities and fax it to ID@rushcard.com or email it. So I took a picture of my ID and S.S.I. and waited the two or three business days.

I was trying to send my daughter money to her RushCard. I could not understand what the man was saying, and they blocked my card. They told me that I had to send paper work. I did that and a month later, still did not unblock. So they said that they will mail me a check and 3 weeks went by and they still did not send it. I had $387 on the card that was still on there. They said they will mail off my $532.85 that got blocked before the $387 got deposited to the card. So my daughter and I called there. After being on the phone for 2 hours and hung up on 4 times, my daughter got them to unblock the card for $387 but my $532.85 I still did not get yet. I call them everyday and they tell me to call back the next day. My daughter needs that money because she has to move and she has my grandchildren. This has been going on for almost two months.

RushCard allowed someone to put $15.00 on my account. I did not know about it and now my account has been blocked. They told me that I need to pay the $15.00 back and they would unblock my account. I agreed to pay the money back and they told me it will take 48 hours before they can unblock my account because it is the weekend. I work for a business and we can do anything on the weekend that we can do during the week.

Rushcard will not give me a reason why I can't get my money off my card and they had me faxing them with my info. And when I call them, they will not let me speak with their supervisor and the only thing they are saying is that my account is closed. I need my money because I do not owe them anything. They are getting away with people's money and that is not right. Rushcard card is a rip off. They took my daughter's money also. I am not going to stop until I get my money back.

They are holding my money and I sent all my information to them. I think this is a fraud. I need my ** money. I have been with this card for two years and now this ** happen. I’m getting a lawyer for my time, faxing and waiting. I can’t get to my money. It’s on and popping so get ready, I need my money now.

I purchased a Rushcard and I loaded a MoneyPak to my card. I tried to pay my Verizon bill online and they said my card was declined. So I go to the ATM and it says insufficient fund when I just had loaded $500 to my card. I tried and talked to someone about it and they said they would refund me a check. I never got it. I go online to check my account and it says I'm a - $1500. How is that? I need answers.

Someone ordered a RushCard under my name and SS# and had my SS check in the amount of $956.00 directly deposited into the RushCard account, which I did not authorize. Please return the whole amount including the fee that was charged for the RushCard back. I would like you to please contact me to let me know what I have to do to get this resolved ASAP because that was my rent money.

After I privately posted about what happened with the company and them accusing me of fraud, here is their response: "We recently discovered that on one or more occasions, a single GreenDot MoneyPak was loaded twice onto your Rushcard account. Only one MoneyPak was purchased, but your Rushcard account was credited with two loads for the amount of the MoneyPak. As a result, we have reversed the duplicate load that was made to your account. This means that your balance was reduced by the amount of the duplicate load. If your account had more than one duplicate load, then your balance was reduced by the total of all of the duplicate loads you received. We have closed your account. If your account still had a positive balance after the reduction(s) in balance, we are sending a check to you for the amount of that positive balance. If you have any questions please feel free to contact Rushcard customer service at 1-866-877-7874."

I called Rushcard on Thursday and asked why I was not able to load my card with a MoneyPak. They told me that my account was being investigated for fraud on a prepaid card. Fraud loading money onto a MoneyPak, a card you can only buy with cash? I disputed with them on the phone, via email, and on FB, yes, they told me on FB on a public forum that I was being investigated for criminal fraud. I see I will get nowhere with Rushcard, so I contacted the FTC, FDIC, the attorney-general, and my local news stations. If you don't stand for something, you will fall for anything. You, guys, need to file complaints with the above. This will stop.

I called for info on a prepaid visa Rushcard. My entire Social Security check was put into a Direct Deposit account, without my consent. I was never asked if I wanted direct deposit or how much I would like to put into the card. My account has now been closed over a year, I'm still getting up to 4 email statements a month reminding me money has been put into my card. I have called them, written letters, unsubscribed and sent them several emails. I got confirmation numbers telling me they are looking into this. Still, nothing has been done to put a stop to these annoying emails.

You take my SSI check and put on this Rushcard without my permission. That’s what happened. I can pay my rent and I’m about to get put out because they won’t give me my money I didn't say put my SSI check on. I already have a checking account. Why would I do that? Y’all are blocking me from my money. I need it. That’s my money. If I do get my money by the end of the day, you don't want to see me in court. Consequence was you take my money without my permission and now the card is blocked.

I called for information on a Rushcard. Before you know it, my entire monthly check was transferred into a Rushcard account. I was never asked how much I would like to put into the card. My account has been closed now for over a year. I'm still getting monthly statements, reminding me money has been put into my account. I have called, sent them letters and also tried to unsubscribe from their mailing lists. I still get up to 4 emails a day. I was sent a number telling me they are looking into this, but nothing has been done to put a stop to this.

I used my card on the 26th of March and then a couple of days later on the 28th of March, I tried to use my card and it said it was blocked. So I called in and they told me that my account was permanently closed. There was no reason for my account to be closed at all. At this point, customer service told they would send me a check in the mail for my funds. Then today when I called to check on the status of my check (being that this is my car note money we’re talking about), they told me a hold was placed on my card and there would be an investigation on my account. Mind you, already before I was told that I would be sent a check, no one made me aware of this fact beforehand so it could have been dealt with accordingly.

Missing funds - I loaded money onto my card that day and that night. I tried to pay my phone bill online and couldn't.

To all those who have had their accounts blocked, my email is **@**.com. Mine was also blocked and I have over $6,500 in this account. I have also sent in my documents over and over. It was blocked On January 5th and I am still waiting for my monies since my account is permanently closed. So if anyone has any idea on how we could all get together and fight for our money that they refused to return to the rightful owner then please email me and let's get something done about it. I have called the attorney general and and the state dismemberment office. I was told to wait 48 hours for this issue to be resolved. Unfortunately, it's been over three months and 25 days.

I made a deposit on 3/22/12. The following day, I tried to make a withdrawal and was told my account was blocked because RushCard made an error. I was told it would take 5 days to fix. I called on 3/29/12 and the account’s still blocked. Same story when I call. I have no money and RushCard cannot tell me how I will be compensated for their error. Please contact me.

I called to cancel my Rushcard with a small balance of less than $2.00. They suggested that I use the balance on my card to make a purchase; however, members are not able to make purchases with less than $10 balance on his card or the transaction will be declined. So there was no way I could make a purchase and was surprised that they made the suggestion. I requested the balance be refunded to me, but they refused to do so. They required the balance be transferred to another Rushcard. I called three times to attempt to have the card canceled. I was disconnected once, put on hold for 22 minutes waiting for a supervisor, and finally spoke to someone who required that I give answers to a map surrounding my address to have the balance transferred to my daughter's Rushcard.

Rushcard won't release the hold on my account. I've tried to pay off my storage unit on 3/14/12. It was the U-Haul company in Phoenix. They have my card on file. I just call in every month to pay for my unit over the phone and I've been doing this for over a year. Over the last five months, there have been problems with my unit getting paid. The U-Haul company is always having trouble with taking the money out of my account. I have to call in to you guys and complain about why does my card keep declining and I have more than enough funds for them to complete the transaction. The U-Haul company have given me the transaction code to give to you guys, and you won't take it. I've had numerous three-way conference calls and the situation has gone nowhere. Then, you guys want to charge me to fax the U-Haul corporate office my bank statement to show that the money was taken out of my account but it does not show on their end that it went through.

Blocked my account for no reason at all - I spoke with a so-called manager in the customer service department going by the name of Jean. She did not want to give me her last name because I told her that I was filing a complaint against the company. I call 18002473713 and the representative transferred me to her. She was very rude and objective to me. My accounts will be closed once I go to work tomorrow and speak to my payroll department. She is one lucky lady because I am not the one to mess with when it comes to my money.

I have direct deposit to my Rush Card. They allow fraudulent charges to my account and when I call to tell them, they still release funds. Then when an error is made, they had the merchant go out of the way to help and tell them to release monies back to my card. Again, instead of putting money back to my account, they release it to the merchant. I am a disable mom (4 kids) and cannot afford to lose $200.00 and then have to wait for any satisfaction 3 to 4 weeks to get money back. I want to file a class action lawsuit and want to know who wishes to join in with me.

My Rushcard account was blocked. I was asked to send in all my information stating who I am. I have done all of that several different times. I still haven’t received my money. Please help me!

This is scam everyone, beware. Here we are another day has passed and this is what Rushcard has sent me after 15 faxes and 15 emails: "Thank you for sending this again. We have decided that your account is going to be remained closed for business purposes and we have reversed the cash load of $900.00 back to Western Union. It can take up to 30 days for you to receive the funds back from them."

We were leaving New York to Las Vegas on a family emergency. I tried to load the air fare and hotel fees onto the Rush Card, only to find out there was a limit on how much can be loaded per day. The customer service rep told me, “Well you can load the rest of the money to someone else's card and do a card to card transfer.” The rep never once said they would ask a bunch of questions that had no relevance to anything.

On 3.2.12, there were fraudulent charges from an overseas company worth $1,135.53. Charges were pending. On 3.3.12, the charges went through! There’s still no money and reimbursement. They just remembered to send me a new card. On 3.5.12, there’s no confirmation that I had called to stop charges. Because charges were made overseas, I had to fill a form 6 pages long to request the funds be returned. They still cannot guarantee money will be returned. Fax was sent on 3.8.12 to dispute charges. A direct deposit was made because I couldn’t stop it and only can transfer money to another RushCard member. There’s still no new card on 3.9.12 and an agent could not confirm fax was received. I had to repeat fax numbers twice! They can't find people who speak English or what!

They blocked my card because they said I had fraudulent activities on my card, but at the time my card was already blocked. So I don't know how this happened. Now, after receiving every piece of info that I have, they continue to give me the run around. So tell me, what should I do?

Rush card has blocked my funds that I receive from Social Security Admin. For over 9 days, I have provided legal documents to them via fax and email and they continue to come up with requests for more documents. I am only paid once a month, my rent is past due and I have $150 late fee and I am facing eviction. The representatives tell you there is nothing they can do and that "corporate" has to review the documents, which will take 24-48 hours.

I had no money on my Rushcard and had signed up for direct deposit. I haven't used my card but a few times before then. I got online to check what my check was for this month, and noticed a $1.25 charge.

Money Was Taken Out Inadvertently: I called in to customer service regarding a transaction that was not completed. I went to withdraw money from a local Wells Fargo ATM and it stated money could not be dispensed at this time, but when I checked my balance, the money was deducted from my account. The representative who assisted me was extremely rude and I want to file a complaint and also want a manager to contact me at **.

Rushcard is the most stupid card with ignorant people working for them. Worst card ever! People need to call the IRS on them. Who the ** the think they are trying to hold my money when I have a 6-month old son I need to take care of? Plus I need to pay rent and all my other bills. They ** bombed their heads. They messed with the wrong person and their money! Do not, I repeat, do not get this card!

My wife's cousin received a Rushcard. My wife and I have tried several methods to place funds on the card-- MoneyPak, Star Network Express and Money Gram--which are all network affiliated partners for Rushcard. Our family member always informs us that after the money has supposedly been loaded, it said the codes we are given are invalid or not real. I have been like a complete jackass going back to stores and wire transfer retailers, complaining and yelling at the wrong people. My wife and I have fought because she takes the word of the customer service reps that don't know their left hand from their right. I wish I could punch them in the face for lying to my wife and causing the problems that have arose.

I rented a car and they say that it takes 72 hours to release funds that were put on hold. It has been a week and they are still keeping my money. The customer service was horrific! I could barely understand what any of them were stating. No one could answer any of my questions. They all repeat the same thing like they are robots. Every day, it's something new. Why can't they release my money on Feb. 27, 2012. It should have been released three times. They claim that they only see five transactions, but it's actually six. I want to know where my money is at. I have five boys at home and I cannot feed them because of what happened.

I called the 1800 number while at the Jackson Hewitt to get the info to have my income tax direct deposited to my card. At no time did they inform you on the recording that if you are filing a joint tax return and your name is not the first one on the return and the card is in your name, you would not be able to have it deposited. I called customer service once my return was set to deposit, because I received a text message stating there was a problem.

I am very upset RushCard is costing me to lose my apartment, me and my two daughters ages 9 and 1-year old. You guys have had a hold on my refund for almost fours weeks. I have sent everything you told me to send: tax forms, ID card, copy of 3 bills, copy of my lease, as well as SSS card. Every time I send something you guys say, “Oh, you need this and something else.” I am sick and tired of this mess. It's not professional at all. It’s stressing me out me and my daughters. I'm a single mom and I have enough on me. Someone needs to contact me and help resolve this problem before I take matters in my on hands which I'm trying not to go there. Please and thank you! Tears!

I tried to speak to a representative and could not understand a word he was saying. He debated with me for a whole 30 minutes about my account. All I needed was to retrieve my password for text updates. I asked to speak to a supervisor several times and he would now allow me to. His name was Jagdesh ** and I spoke to him on 2/24/2012 at 4:17pm. I hung up telling him I was going to write a letter to corporate and the BBB and he basically did not care. I also spoke to another representative (ID **) which sounded suspicious as if he read the notes and suddenly told me that the systems was down. I asked for a supervisor and he said they were all on the phones with technical support trying to resolve the systems. Clearly this was a lie. It’s not even in their job descriptions to handle a technical matter. In addition, this representative had me on hold for 15 minutes and kept making excuses. Why he couldn't let me speak to a supervisor? I continued to hold. This is by far the worst service ever!

I have been a member of Rushcard since 09/2010, only because of fanship of Russel Simmons. As of lately, I had my husband and my income tax direct deposited onto my Rushcard and has received nothing but havoc for doing so. My deposit was set to be deposited on 2/22/2012 and was not, so I called customer care to find out why. The first non-English speaking rep wouldn't let me get a word in edgewise, I asked to speak with a supervisor in which he told me they were not available and all of a sudden I was disconnected. The second customer service rep tried to assist a little more by getting me to a floor supervisor who told me they never received 5 faxes from my fax number within 2 days.

I am mad angry and hurt. I am ** that Rushcard can't tell me anything about my account. Can anyone tell me something? I'm calling the FBI.

I just think that when you order the card, they should let you know all the fees. I think of it as a rip off and $14.95 is all they will get from me. I am cutting this KLS card up. ** her, ** him and this card!

I did my own taxes and had them DD onto the Rushcard got an email few days after doing my taxes from the Rushcard company saying they need more information to release my funds so I faxed my ID SS card and my federal and state W2. In the back of my mind, I'm like why do they need all this personal information. So I waited, gave them a call and that's when the games began. I was told they were not legible so I had to drive again to the place to fax the same stuff, waited, same thing. I took pictures of all my stuff, very clear. I could see everything and I emailed it to ID@rushcard.com. I waited again. They didn't receive but yet I have confirmation sent.

I sent my tax refund check to Rushcard in Dec of 2011. It was a refund check from the previous year that the IRS overlooked and sent to me. I was told it would be 3 to 5 business for the money to post to my account. It is now February and I have yet to get my money. I have been calling and calling and have gotten nothing but a runaround every time. They keep asking the same ridiculous questions over and over again and they speak very bad English. They say they can not release my funds unless I verify the remitter's name, address and phone number. I am asking them how am I supposed to know this information if I have already sent you all the check? They just said, "oh well, we can not release your funds".

Rushcard sent a prepaid Visa card to my house, but it was addressed to Martha ***, a person who has never lived here. When my wife attempted to call them to find out about it, only a recording could be reached, which asked for a social security number to be entered. No way. This is obviously an attempt to get our personal information, and Rushcard should be looked into for attempted fraud.

My brother-in-law and his wife went through the same thing. Their taxes were suppose to DD onto the Rushcard on the 8th and they placed a hold on the funds stating that they needed them to fax all the documents for verification. I work for a loan company and was really concerned about identity theft, so we researched the company and found this website which made my concerns even worse.