RushCard Reviews

Customer agents half the time are not knowledgeable about what's going on. Communication is horrible. Account and routing numbers change without the Customer being fully aware. The system is always updating which puts a hold on accounts most of the time. You guys need a lot of work done...

I love RushCard. I would recommend to all my family & friends.

Love the customer service is always on time and love what question I may have to ask customer service will answer my question honesty.

I am very pleased with the overall services of RushCard. I would highly recommend this card to all my friends. Because I'm handicapped and have to depend on others for transportation, I can use my card to pay bills online & by phone. This makes things easier for me.

Too many issues with this card. When issues arise it is very difficult to get to someone directly. The website is always down. Transactions tend to take longer than other companies. The fees are horrible.

I really love my RushCard but when I have a problem I can never get in contact with a representative. It gives me the runaround. Please fix.

I love this card... It comes in handy when I need to pay a bills on time...

I love it. I have had no problems. My RushCard helps me keep my savings going.

Balance of account always proficient.

I've had a RushCard for a while now. My only complaint is need more no fee charges months.

Have been with RushCard from the time they first started up and I have never had any problems with the card or with direct deposit. I love RushCard and will not use any other prepaid card.

I've been with RushCard since 2004 with no problems until last year 2015 October, when they had that big glitch with their system. The other day I had a flat tire, needed extra $7. I called looking for help. Spoke with Tom (supervisor), told me NO.

I had ordered a replacement card last month but didn't receive it. So when I called about the issue it got resolved instantly.

I have never experienced bad moments with my RushCard. I would recommend the card to anyone who is looking for a great debit card.

I love RushCard because you get your funds early. They offer you monetary gifts for inviting your friends to join. I enjoy using my RushCard whenever I can.

It's great. Haven't had any problems with it.

Your company was not able to process my direct deposit and I was without money. You all stated I could get my direct deposit early and I never have. I will not refer anyone to you all and I'm changing my direct deposit. Hold time is ridiculous!!!

I've had RushCard for eight years. I get my deposit two days early and get text messages of my balance and other stuff. I have three cards and recently, when RushCard switched over, I had problems getting to a card. It was cancelled, and everybody’s cards was messed up and I couldn’t get my money and there’s no representative. It was frustrating for 30 days and I thought about switching my card over to NetSpend. I was confused but once I got a hold of a representative and they broke it down for me, it was good. They closed that one card, opened another one and it was taken care of.

I never had any problems with RushCard. If I ever need help I would call and they have always help with any of my situations. I love the app and website is easy to understand. Even when I needed help with paying a tuition they were quick to help with all the information and what I need to make the payment. Thank you.

I love RushCard because I get my VA direct deposit a few days early & they always send a replacement card asap whenever I need.

I don't discriminate against equal rights employment, but I am so damn tired of getting foreigners on the phone when it comes to my hard earned money. All of these Americans in this (SO CALLED) country looking for jobs and you employ these non English speaking people. This is my money we're dealing with here. That really need to be addressed.

I have been RushCard member for 10 yrs. After the last update my direct deposit goes in at midnight on Wed when before it was around 7 pm on Wed. Wish it showed up earlier again.

I really like the service.

Reliable Customer Service Representative.

I have 3 pending disbursements of 881 on my card where I was trying to purchase a ticket to South Africa and my card wouldn't go through. I called spoke with Misty on today 02/17/16 and she was rude in the sense that when I was telling her the situation and just asking when the pending transactions will go back into my account she seemed to just be bothered by this. Took it way too personal when I asked for a supervisor and placed me on hold in the middle of me speaking with her in a rude manner.

I still haven't received my taxes and I don't know why and the IRS accepted it.

I had my tax refund deposited and I was calling to inquire when I would have my bonus credited. The customer service rep was very helpful.

Ever since I received my RushCard I have been very happy. The prompt customer service and the knowledge they have is second to none. They do a great job at informing customers on any changes that are in the near future. Also is amazing I get my direct deposit 4 days early. I have recommended them to 5 of my coworkers and all of them not only signed up for the card, but are just as happy with the service as I am. I would recommend this card to anyone.

I'm pretty much satisfied with the service that I receive from RushCard.

I have been a Rushcard holder for 20 years. It has been easy to use and nobody has refused it. They see the Visa logo on it and they take it. It is very convenient using it to pay my bills online and make online purchases. I’m so close to three Walmarts, so I mostly use them as reload locations. Additionally, I’d have to call the team at RushCard a couple of times. They were really good when I called the first time, but I’ve something going on right now, and I haven’t heard back from them yet.

The card is very easy to reload; I liked the few months of no fees; I like the fact that charges have gone through on every transaction with no problems.

I have used RushCard since 2008. From just my direct deposit to my taxes being loaded I never had a problem and would always recommended.

I have been a cardholder for some time now and a few months back my info was stolen. I am happy to report that RC (RushCard) took immediate action and making sure all my files were secure and that I was sent a replacement card immediately. Very thankful. I'm very grateful, very pleased with RushCard service.

RushCard has been very good to me through the years. I tell everyone about it. I'm happy with it never had a problem. Keep up the good work. I put my taxes on it and came pretty quick. I put my payroll through the RushCard and I get my money a day before anyone so that's a plus. Just wish they had some cool cards to get from them. Same plan cards but overall no complaints. I call, they answer my questions.

I haven't had any issues with RushCard. They have handled my money very well. Keep up the good work.

The service I received was VERY good. Really GOOD.

RushCard is always solving my problems and find the answer to the problem promptly and the issue be fixed within the time frame that they give me and they are very nice. I had to dispute a transaction and they resolved that quickly and I got a credit while they was looking into the investigation.

I really like the RushCard. I haven't had any real problems with the card. I also love the fact that I can get my paycheck a few days earlier too!!

I have had my account since 2008. I also have a NetSpend card. Both cards are through Meta bank. With Netspend for people who have a direct deposit of over 500 dollars a month have an overdraft protection. Why not RushCard.

You have given great care that one little glitch didn't stop me from being loyal. I lost money but sure you will redeem me.

My best friend Arthur ** recommended and encouraged me to switch my checking account and to sign up with RushCard services. He knew it would be a good fit for me and I have no regrets. I am very happy with the service that is provided.

I always have a larger amount than swiped that appears on my activity log. I have 2 charges that popped up on my account on 02/5/16 that I am not responsible for because the card wouldn't swipe. The machine rejected the card but you took the payment twice for 2 charges so a total of 4 charges that I didn't make. There is a 20 dollar adjustment charge that is WRONG!!! Please contact me.

I have had my card for many years and I have never had a problem. I have always gotten money when I said I would have it and I love the fact that I can have my paychecks Direct Deposit to it and I get it a day earlier. Customer is awesome and I love the fact that during the holidays they have no fees. I love this card!

Love RushCard...

I love Rush. They get their job done. I had so many other offers for their card service, but I will never change for nothing at all... I love RushCard. Forever and ever.

You guys service is horrible and I am very dissatisfied with how you have me waiting on the phone for 1/2 an hour just to speak to a representative. I am being very honest and I am going to use another bank for my direct deposit. I am very unhappy with how my account was Compromise Twice and that's unacceptable and unprofessional. I am being very honest.

I've had my RushCard for a couple years and this has been an excellent card for me. My direct deposits are always on time!! Thanks Rushcard.

I just began with RushCard and I am very pleased with the accuracy and handling of my direct deposit.

My complaint deals with the service I received after notifying of a scam using my RushCard. I had to repeatedly call to get the funds accurately reimbursed and felt that I was a bother for wanting to get this action taken care of. As a result, I have closed my Rush account. I will no longer be dealing with your company or carry the RushCard. Thanks for the lousy service and for losing a good customer. I had been a customer since 2007. Your loss.

I have been a member of RushCard for years and I don’t have any problems with it at all. I have been able to save money, and I do not have to carry cash since using it. I also use the direct deposit option and it is an easy process to get set up. Through the years, the representatives have been great. They answered all of my questions and did everything that I needed.

RushCard is a very wonderful card to have. I've been with them for three years and it works good, but I don't like that it takes so long for the money to come into the card. I just use direct deposit, and I have to wait till evening for the money to be there compared to some cards. I also can't understand why if I come short, they don't give a $10 overrate. Other than that, their customer service has been good.

I've only used RushCard a couple of times and I got one because I don't always like to use my bank card. If there's something else I plan on doing, I put the money on the card than keeping it on me. I heard something about people not being able to get any withdrawals off of Rushcard a couple of weeks ago but fortunately for me, I didn't need it during that time period, so I didn't have that experience. But it did concern me because I know if I put my money on this card, I want my money when I want my money. I'm using it for convenience and if I can't get my money, that tells me I have to look elsewhere because this is not working. There's not going to be a second time. However, I would recommend them because I had a Rushcard before and I loaded it with money, but I hadn't realized that it had expired. And once I called customer service, they transferred everything to the new card and there was no problem.

RushCard is the best prepaid card I've had. The one I had previously was charging me $12 a month for the card and $5 to load it. So I deleted that card and switched to Rush. They gave us the no transaction fee discount for Christmas, which is generous of the company. When I refer people, they quickly load their reward into my card and I'll keep referring people. It's spectacular how fast they do things sometimes. But, I don’t get the text alert super-fast like I do with the previous card. I think they can do a little better with their system. It's not a major problem but it's something they might want to update. All in all, they’ve handled everything well for me.

I had a RushCard since I was about 18 years old. It's a debit card so I spend what I have and it works best for me. I've been with it so long because they have never mishandled my money and I've never been good with banks or checking account, so having access to what I'm able to spend is good. Also, I use the direct deposit location and everything I have to call them about is either to renew a card, that go rather smooth. I just wish sometimes it will be a little bit more customer service agents that speak English a little better. Other than that, I will recommend it to a friend because a couple of my family members already have it.

I have been with RushCard since 2004, and this year has been the worst experience I have had with this company. In Nov. of 2015 I received 2 fraudulent charges from 2 different Dollar Generals in GA within a minute apart. At the time of the charges I was at work in Miami, FL. I contacted RushCard and reported the charges. They advised me I had to fill a form and send it back and after 10 days I will receive a provisional credit. I received the credit.

My experience with RushCard has been wonderful. I use it for certain things that I’m paying for and have had no paying issues. The cards are also pretty which I like. And dealing with their team has been good since they're very delightful. I love their card and it is one of the best I've had.

I tried NetSpend and other prepaid cards but I didn’t like them too much. Currently, I can’t get a bank account and I’m working. However, I’m not able to buy stuff online with the card that they gave me from work so I transfer the money from that card to my Rushcard every pay day. My Rushcard makes paying for gas and all kinds of other things a lot easier for me. I'd like to have direct deposit but I can't get it. I tried to do it once but they can't get me into the system and we didn't have time to get it on.

Rush has my retirement check in my account and they will not allow me to withdraw it. I never received my new card after my old card expired, and now they are refusing to send a new card even after sending them all my information/documentation. This has been going on for two months and still no card. Needless to say I am 78 years old and on a fixed income which they are holding hostage. I have been unable to pay my rent and electric. I am totally and irreversibly dissatisfied with this company and every customer service person I have spoken to.

I have a pending debit for 338.00 since the 1st of February and still waiting to be credited back to my account since it was cancelled on the 1st by the company. It seems like Rushcard is having issues seeing the debt being cancelled by Bank of America and I have been told that is will be credited by 2/10/16. But I'm still waiting. I need my money ASAP!!! The cancellation number has been provided to Rushcard and still the Corporate office still holding my funds and not making a effort to search the cancellation item or correct this issue they're having.

I paid a bill with my card as usual and RushCard charged me twice for the same bill. I called 25 times about it. They claimed I had to contact the merchant about it. I did. I called RushCard about the situation.. Now I have to wait a week for my money.. Bad business.

I like the fact that RushCard sends text alerts the minute I make transactions and that it's in most stores like Wal-Mart which is close by to where I was at. The card allows me to stay on budget when I spend or pay bills because I can track it through text alerts. I can pay typically any bill online which makes it convenient and I have been doing it that way and it gives me an easy way to keep track of what I am doing.

I ordered a RushCard over the phone. Received my card activated. The card had money transferred to my card. Used my card a couple of time and my card was blocked. Had to send info for security purpose. Still have not unblocked my card, no money, have to wait till they decide to give me my money. Will never use again. I would not recommend this to anyone. They let you put money on your card and then put a block on your card without any notice.

I have been a customer for 6-7 years and NEVER had an issue with RushCard until today. They closed my account without notice and I had money in there and direct deposits coming in! I contacted corporate and all they told me was they closed it because it wasn't safe! What! I hate and will NEVER recommend this to company!

Yes I called more than 4 times yesterday, RushCard took money out of my account and claims it was because of pending deposits. Well guess what? I had my Lawyer go over my transactions on my account with me. We added up all my deposits and deductions and as I say Rush owes me 30.00. My lawyer said I have the right to press a lawsuit since I did reach out to RushCard many times today and got hung up on. My lawyer advised me to do this email and if I still do not receive my money owed, he will assist on moving forward with this lawsuit. This is theft and against the FDIC laws. Again this is the last time I reach out or there will be a lawsuit coming.

I love the service. I've only had one incident since I've been with Rush but it was solve. And I would recommend to others. The service is great.

Customer Service Representative was very helpful and friendly.

I like RushCard. It's easy to use. They have text alerts every time you swipe your card plus you receive your payroll check slightly early than normal.

I am really happy with Rushcard. No more overdrawn charges from the bank. Know exactly how much I have... no hidden charges. ONLY complain I have is a lot of times when I call in I cannot understand what the person at the other end is saying. Their English is awful. I am older. There has been several times I hung up and called back. I have said something about this to someone I can understand and they have said "I hear this a lot." Other than that, Rushcard is the best. OH and I miss my pink card with the pink diamonds on it... had a lot of comments when I used it. lol. Thank you.

I'm not sure what RushCard has going BUT I've been a customer since 2013! Why did something tell me to just check my card and what do you know it was BLOCKED! Not by me! So I called and this heffer tells me "oh yes we've cancelled your card and sent a new one..." (I'm lost and shocked.) I ask why and the explanation I get is ridiculous. "Maam we have system that has been investigating everyone's account due to money order and cancelled your card because of a purchase", "Maam someone is using your card (MY CARD NEVER LEAVES MY SIDE & I CHECK MY CARD DAILY)."

This card is sweeter than anyone thinks. I hardly never have any problem. This company is awesome and I never have a problem getting to a operator there. Always help. Thanks.

I have had the worst customer service with RushCard for the last past 2 days. Okay so, my old card expired 12/15. I requested a new one and I received it 2 days later. Once I called the # on the card to activate it, that's when the trouble began. The activation line would not accept my SS #. As I entered it in the system, it kept repeating "I'm sorry I did not get your response, please try again later or visit our website rushcard.com." When I called Customer Service to explain to them what was happening, I was told multiple excuses on how I was not doing it correctly, or it's the phone that I am using.

I would like to say, Thank you. I do have an account with a bank, but this card is very easy to use, budget wise. I can only spend what I have, so there's no risk for overdraft fees. I didn't have too much of an issue, when the switch over happened. My money loaded a day later than usual, but that's ok. Thank you, for creating this idea. I recommend your card to everyone, especially at work.

I like no fees when I like to withdraw money out and I like to get paid on time. I check my finances online and pay bills online and no fees.

RushCard needs more live representatives to help us customers more!!! Plus reply to my email, personal info, maybe compromised.

Love this card over 8 yrs.

I have 4 Rushcards. I used to have text alerts for each card every time they were used, but when the last update from 2015 was done, I lost those alerts. I have tried to reset alerts via text, but each time they were rejected. I would really like to get alerts back on my cards. It helped me watch where money was going, plus helped if and when a couple of my cards were hacked. I would like to know if there is any way I can get alerts put back onto my cards.

I'd like to say that all my customer related issues have been addressed and solved in minutes. The reps have always been knowledgeable and very helpful.

Rushcard has been such a wonderful company. I have had my account with them since 2011. I've never had any problems. My direct deposit are always on time and so are my tax refunds. If there is ever something going on with the website or system, they always make sure to send a text/Email to inform me of the changes. The customer service department is excellent. There is never a long wait time for your calls to be answered and they're always polite.

Rushcard is the best thing happen to me. I get my money 2 days early, I receive great benefits and if I do have a problem their customer service is the best on handling my situations. I just wish they could help out on building your credit. That would put the icing on the cake.

I call to replace my card and was replace in a timely fashion.

I have had an unusual experience. I lost my RushCard on Jan. 4, 2016. I received the replacement card on Jan. 22, 2016. I activated the new card. I called RushCard that same day so they could put the balance of my old card on to my new card. I was told that it would take 2 business days. I waited Sat., Sun., Mon., and Tues. and I still don't have my balance on my new card. I am about to call because I am not satisfied with this process at all.

RushCard Prepaid debit card is the best. I have recommended the RushCard to many people and I will continue to spread the word. I love that when I have an issue, the customer service representatives are really good at fixing any issues.

I love my RushCard because of the services they provide; whether it be bill pay, saving for a special event, or transfer money/direct deposit. I also love the fact I know at all times where my money is going and how much I have. Thank you.

I love the RushCard. I believe it's better than any other card. The fees are simple and not too overwhelming. Your money is there almost soon as you post it and the customer service reps are very helpful and well spoken to fix any problem you may have for them.

I the issue that I had was when the recent incident other than that I lovvvvve RushCard.

I enjoy having a rushcard because it gives me the privilege of having my money on time and I only spend what I have... Thanks RUSH for your business.

I've been with Rush for over five years now. And I've never had an issue. My direct deposit no problem. If I ever lost my card they replaced it. No hassle. No problem. I in all the years that I have used my card have never had any issues at any retailers. And the customer service people at RUSH are always very helpful. My experience has truly been positive.

Language barrier. Can't understand the rep and none are very knowledgeable about questions. Not polite at all. No good manners.

Got the info quickly and they offered to help me with anything else, very polite.

So I wanted to get my daughter a RushCard and she is 16. I went through all the proper channels with numerous back and forth and nothing! No response after speaking with reps over and over and over again. The same reply, "We are waiting on corporate." I really don't understand the issues since this is a prepaid card service, not a credit card!!! And so stupid! Don't offer this option anyone that want to get a card so your child doesn't have to carry cash. This company isn't the one!!! I'm about to cancel soon. Not happy at all and I've been with RushCard since Russell told he was doing this venture. It's just not worth it anymore.

It's been so helpful with getting my deposit a day early and the customer service is helpful.

I love Rush. I have been with the company for many years. However, it would help if when something is going wrong or when my card is locked to avoid fraud, if I had some way to still get my money. You know like I would if I was with another bank. Other than that, I love it.

Don't like how dispute team handle process.

I have been with Rush for a few years now and they have treated me very professionally on every occasion. Just recently I had my account hacked and funds were removed without my authorization. RushCard helped me every step of the way and my funds were returned to me promptly. Thank you RushCard!

I have not had any problem with my RushCard. I feel that you give excellent service.

I am pretty satisfied with customer service. At least until the glitch and we were told we were getting a loyalty credit. I don't think it's right to tell customers we are getting something and then not get it. Thank you.

I do not know where to begin... But it is all good. From the courteous phone people to the above and beyond help and not to mention, the early paydays. All I can say is thank you, RushCard. Yes... It is all good.

I have been with the company for about a year and it's been really great. I love getting my paychecks earlier than the original payday.

I've been able to manage my finances better since I've been with RushCard. My paycheck comes in faster and I can use my card to make online purchases or pay bills online, which is very convenient. Their customer service team is also great. I prefer that right now, there's no fee for purchase or anything else.

I decided to get a RushCard because I was trying to see how it will work. Now I use its direct deposit feature and I have been able to use the card to pay bills online. Their customer service has always been good since I use them when I’ve forgotten my password, and they’ve been able to answer all my questions. The company’s excellent and I love it. RushCard is secure and safe. I also told other people about it and they just want to have it.

I've been using RushCard for about four years now and it has been a really good card. I use it for all our purchases. My account got compromised one time and it seemed like they didn't know what to do or how to proceed to make it right. I also don't like the design of the new card. Everything is vertical now instead of being horizontal. I want them to change it back to the way it was. When I sign the card for purchases, the first four numbers on the card disappear.

I have been locked out of my online account. I've called customer service and it was suppose to be resolved 3 weeks ago and I'm still locked out.

I like to support black-owned businesses so I got RushCard. I enjoy the fact that I do get it a couple of days before and that comes in handy especially with trying to live on a fixed income. I am now retired and living on social security plus my Veterans Administration salary, so it comes in very handy for that. I also use it to pay bills online in which I had no problem and have it reloaded at a Walmart close to me. There were a couple of times I've locked myself out because of a password problem and then another time, I was trying to figure out how would I pay another merchant by using my card so I had to call the customer service and they were very helpful.

The only major issues I've experienced are the double charges that RushCard processed and having to wait for RushCard to disburse my funds back.

I have been a cardholder for 10+ yrs. Although you have fallen short a number of times when I am expecting my funds to be available and they are not I still use the service. I recommend testing before making changes to your system. Next time I am going to cancel my account.

A friend told me about RushCard and since using it, I'm able to pay bills online and do direct deposit. It's convenient. Further, customer service has been good.

Someone went into my account without my permission. The people who are helping me get my money back are saying that the only reason why they couldn't help is because RushCard doesn't give the whole card information, only the last four digits of the card, and if they could get more information, they could help faster. So, they told me to wait 90 days for my money that was taken away from my bills which I’m behind now because of the 90-day policy.

I'm torn when it comes to the customer service I receive when I call RushCard. At times it’s a 1 service then I have times where it seems as though the rep doesn't know anything.

I went for RushCard because of their design and since having it, I don't spend as much because I don't have cash. I don't have to pull money out every day and I don't have a monthly fee. Having the card is convenient.

Haven't had any problems.

I've had RushCard card ever since 2011. I only reload my card. It's been good except lately somebody was able to make transactions and use my account without having my card. I told the team at RushCard about this matter and we resolved it.

Because this is a great low cost option to make online payments or save money.

I've been with RushCard for several years now. I must I've had a very pleasurable experience. I'm very comfortable with my finances confiding in RushCard. My only complaint was the technical difficulties during a crucial holiday period this past year. It really set me back by not having the access to my account. Some sort of compensation surely would've helped me and my family. I will stand by RushCard and continue with them. Thank you.

I was not affected by the problems other RushCard customers faced so the fee free period has been an added bonus for me.

To my surprise after improper use of my card, not only did I receive excellent customer service, I got a new card overnighted. Completely impressed and Thankful!!!!

I have yet to receive my money that was taken off my card Oct. 23rd in the amount of $728!!! Had no problems until the upgrade!!! Been a loyal customer since 2007!!! Please refund my $$$. Please!!!

I would recommend Rush Card too all friend and family.

My Rushcard has direct deposit features and overall I'm satisfied with my experience with them.

The time they did the updating on accounts and everybody had to wait to draw money out of their accounts. Company not able to stop payments on your account when requested. Not a great deal of help at all over the phone.

I have had RUSHCARD services for over five years now and customer service is horrible. First, a customer has to get past the broken English representative, then they don't listen to our needs & concerns & then have answers to questions I didn't ask, my needs NEVER get meet!! I honestly dislike RUSHCARD services. I wish I had never gotten involved with this company. I also noticed that the more money I have had the better my services were. The more I started to use my money the worst my services got. I really, really, really dislike RUSHCARD services but I'm now already involved in having 2 accounts. I would never recommend a friend or refer a friend to RUSHCARD.

I am very pleased to be a 11 years customer of Rushcard and I appreciate the overnight free express of my new card. Thank you for making me feel appreciated by your company.

I've been with RushCard for over 10 years and I love it. The service is excellent and I even get my paycheck deposited early. Simply the easiest and best to have.

I been with RushCard long time.

I do not feel that there should be a limit as to how much of my money I can withdraw in single day. I also don't feel that I should be able to have as much money in my account as I want. I also would like to be able to make each transactions for making payments.

I have had to call several times and wait on hold for hours! This was in regards to my pay and when I finally got a representative on the line I was hung up on and had to call again and wait for hours again... The only reason I gave y'all two stars is because the app is fantastic.

My many years of being with RushCard are without complaint.

The first person I talked to was dumber than a box of rocks. She just kept repeating the same thing and wouldn't listen to me. I asked for a manager she sent me to someone that was not a manager - just another department. Both of their English was broken. I asked what country I was calling and was told she wasn't permitted to tell me. I got mad and hung up. I called back. Was told I called the Philippines. Had a nice rep with excellent English. She listened, found the issue, told me what was needed to be done to corrected. She apologized profusely for the other two. If you are going to outsource from the United States have employees that can speak and understand English fluently.

Just great!!! Never been better. I know you had issues but I stayed with you guys and not disappointed. Everything has issues. I receive my money 2 days earlier. Who can ask for better than that. Keep up the good work you guys. Excellent. Love being with the RushCard.

I have worked at the same place for two years now but never do I receive my pay at the same time or sometimes day. I have seriously considered finding a new card.

Your customer service sucks. The company is horrible. They don't appreciate long term customers. They hold up money like it's OK when people have families to feed.

RushCard has been good to me up until lately. RushCard has not sent me a copy of my transactions. I wanted to see the transactions so I would know if I can sue. I didn’t want to get on the internet because I can’t put my Social Security number out there. Somebody tried to apply for a job and they told me at the college that they already had my number. I asked how because I’ve never applied. This is crazy. I was told it'd be seven to ten days and it's been way longer than that. I haven't gotten anything to help me out. I haven't heard back. It's almost like it wasn't important to them.

I have had a a couple of bad experiences with the sellers over the phone but other than that it works out okay.

I have been a RushCard member for 7 years. I have been satisfied. Never have I had a problem that they weren't wiling to help with. Customer service is the best. Ann's always friendly.

I don't think that RushCard should allow Admiral Gas Station to hold ALL the money I have on my RushCard for as long as they see fit. I am so disappointed with RushCard and Admiral Gas Station, that I will no longer be doing anymore business with either of you. I pumped $19.14 worth of gas, and you have allowed Admiral to hold $100 for the last 2 1/2 days. This is unacceptable and I don't like shady business. I will be filing a report with the Better Business Bureau.

RushCard has good customer service. They're quick and answer all of my questions. I've had them for 6 years and happy with the service.

I've had problems with other cards, but I haven't had any with Rushcard. They have better benefits, like when I deposit money on my card, I don't take a lot of money at one time. The other cardholders take out a lot and they charge a whole bunch of other fees that Rushcard doesn't even charge.

Losing money. I am highly unsatisfied and outright angry with the service of RushCard and I will be terminating my membership as soon as my current program is resolved.

I really enjoy my Card... Would like a different design to fit my lifestyle... Ciao.

I'm very dissatisfied with your service. Everytime I call about my RushCard, the problem is never resolved. All they do is constantly apologize.

I've been a RushCard user since 05. The only issue I've had was the recent problems Rush has had. It was a burden and cause problems but it's been fixed and can't hold one incident against Rush so I'll say that RushCard is great!!! And I'm still a customer.

I think you guys are great, I've had a few problems but nothing to scream about. The only other question I do have is: Are you guys going to get a program where you can put your children on your account so that when they go off to college and they are still under 18 we can get money to them. Other than that you guys have been great for me, my family, and my taxes.

I have been with Rushcard for a number of years and haven't really experience any issues except when they upgraded their systems. They worked as quickly as they could to resolve all issues, being a customer service manager myself I understand that the reps can do only so much with what they are given. All reps that I have dealt with have always remain polite no matter how frustrated I have been with the situation. Over the years I have been satisfied with my experience.

I love RushCard. I've been using it for over 8 years and highly recommend it over any other prepaid card.

Deposit take too long.

I love the rushcard and how I get paid 2 days early. Thanks rushcard.

I saw a RushCard commercial, called in and ordered it. I use their direct deposit feature, although I sometimes had to call their customer service about that when they were upgrading their system and my deposits were not getting on my account. But other than the late deposits, everything's been fine. I have recommended them too.

I have been a RushCard member for 6 years. Never have I experienced a issue up until recently it has me to the point of not wanting to continue to be a member. I tried for 3 days straight at numerous locations to load my card, something I have done thousands of times to pay my bills, to have my loads being rejected by RushCard. I called, they tell me must be the other party I am trying to load with. "No, not possible. They are trying to put load through you. RUSHCARD are rejecting it."

I would strongly recommend getting this card! I've been a member since 2014. I have no issues or complaints. Whenever I have questions they are answered. Whenever I need help, Customer Service is there to assist. Just awesome! I avoid overdraft fees and all... I LOVE them.

I've been with RushCard since 2011. I can check my balance over the phone without any fee. I've been able to use it to pay bills online and make online purchases, which are easy. When I did make a purchase one time, they took money but because something happened with it, they had to refund my money back on my card.

It's OK. Wish it was more English speaking customer service representative.