RushCard Reviews

I've had RushCard card ever since 2011. I only reload my card. It's been good except lately somebody was able to make transactions and use my account without having my card. I told the team at RushCard about this matter and we resolved it.

Because this is a great low cost option to make online payments or save money.

I've been with RushCard for several years now. I must I've had a very pleasurable experience. I'm very comfortable with my finances confiding in RushCard. My only complaint was the technical difficulties during a crucial holiday period this past year. It really set me back by not having the access to my account. Some sort of compensation surely would've helped me and my family. I will stand by RushCard and continue with them. Thank you.

I was not affected by the problems other RushCard customers faced so the fee free period has been an added bonus for me.

To my surprise after improper use of my card, not only did I receive excellent customer service, I got a new card overnighted. Completely impressed and Thankful!!!!

I have yet to receive my money that was taken off my card Oct. 23rd in the amount of $728!!! Had no problems until the upgrade!!! Been a loyal customer since 2007!!! Please refund my $$$. Please!!!

I would recommend Rush Card too all friend and family.

My Rushcard has direct deposit features and overall I'm satisfied with my experience with them.

The time they did the updating on accounts and everybody had to wait to draw money out of their accounts. Company not able to stop payments on your account when requested. Not a great deal of help at all over the phone.

I have had RUSHCARD services for over five years now and customer service is horrible. First, a customer has to get past the broken English representative, then they don't listen to our needs & concerns & then have answers to questions I didn't ask, my needs NEVER get meet!! I honestly dislike RUSHCARD services. I wish I had never gotten involved with this company. I also noticed that the more money I have had the better my services were. The more I started to use my money the worst my services got. I really, really, really dislike RUSHCARD services but I'm now already involved in having 2 accounts. I would never recommend a friend or refer a friend to RUSHCARD.

I am very pleased to be a 11 years customer of Rushcard and I appreciate the overnight free express of my new card. Thank you for making me feel appreciated by your company.

I've been with RushCard for over 10 years and I love it. The service is excellent and I even get my paycheck deposited early. Simply the easiest and best to have.

I been with RushCard long time.

I do not feel that there should be a limit as to how much of my money I can withdraw in single day. I also don't feel that I should be able to have as much money in my account as I want. I also would like to be able to make each transactions for making payments.

I have had to call several times and wait on hold for hours! This was in regards to my pay and when I finally got a representative on the line I was hung up on and had to call again and wait for hours again... The only reason I gave y'all two stars is because the app is fantastic.

My many years of being with RushCard are without complaint.

The first person I talked to was dumber than a box of rocks. She just kept repeating the same thing and wouldn't listen to me. I asked for a manager she sent me to someone that was not a manager - just another department. Both of their English was broken. I asked what country I was calling and was told she wasn't permitted to tell me. I got mad and hung up. I called back. Was told I called the Philippines. Had a nice rep with excellent English. She listened, found the issue, told me what was needed to be done to corrected. She apologized profusely for the other two. If you are going to outsource from the United States have employees that can speak and understand English fluently.

Just great!!! Never been better. I know you had issues but I stayed with you guys and not disappointed. Everything has issues. I receive my money 2 days earlier. Who can ask for better than that. Keep up the good work you guys. Excellent. Love being with the RushCard.

I have worked at the same place for two years now but never do I receive my pay at the same time or sometimes day. I have seriously considered finding a new card.

Your customer service sucks. The company is horrible. They don't appreciate long term customers. They hold up money like it's OK when people have families to feed.

RushCard has been good to me up until lately. RushCard has not sent me a copy of my transactions. I wanted to see the transactions so I would know if I can sue. I didn’t want to get on the internet because I can’t put my Social Security number out there. Somebody tried to apply for a job and they told me at the college that they already had my number. I asked how because I’ve never applied. This is crazy. I was told it'd be seven to ten days and it's been way longer than that. I haven't gotten anything to help me out. I haven't heard back. It's almost like it wasn't important to them.

I have had a a couple of bad experiences with the sellers over the phone but other than that it works out okay.

I have been a RushCard member for 7 years. I have been satisfied. Never have I had a problem that they weren't wiling to help with. Customer service is the best. Ann's always friendly.

I don't think that RushCard should allow Admiral Gas Station to hold ALL the money I have on my RushCard for as long as they see fit. I am so disappointed with RushCard and Admiral Gas Station, that I will no longer be doing anymore business with either of you. I pumped $19.14 worth of gas, and you have allowed Admiral to hold $100 for the last 2 1/2 days. This is unacceptable and I don't like shady business. I will be filing a report with the Better Business Bureau.

RushCard has good customer service. They're quick and answer all of my questions. I've had them for 6 years and happy with the service.

I've had problems with other cards, but I haven't had any with Rushcard. They have better benefits, like when I deposit money on my card, I don't take a lot of money at one time. The other cardholders take out a lot and they charge a whole bunch of other fees that Rushcard doesn't even charge.

Losing money. I am highly unsatisfied and outright angry with the service of RushCard and I will be terminating my membership as soon as my current program is resolved.

I really enjoy my Card... Would like a different design to fit my lifestyle... Ciao.

I'm very dissatisfied with your service. Everytime I call about my RushCard, the problem is never resolved. All they do is constantly apologize.

I've been a RushCard user since 05. The only issue I've had was the recent problems Rush has had. It was a burden and cause problems but it's been fixed and can't hold one incident against Rush so I'll say that RushCard is great!!! And I'm still a customer.

I think you guys are great, I've had a few problems but nothing to scream about. The only other question I do have is: Are you guys going to get a program where you can put your children on your account so that when they go off to college and they are still under 18 we can get money to them. Other than that you guys have been great for me, my family, and my taxes.

I have been with Rushcard for a number of years and haven't really experience any issues except when they upgraded their systems. They worked as quickly as they could to resolve all issues, being a customer service manager myself I understand that the reps can do only so much with what they are given. All reps that I have dealt with have always remain polite no matter how frustrated I have been with the situation. Over the years I have been satisfied with my experience.

I love RushCard. I've been using it for over 8 years and highly recommend it over any other prepaid card.

Deposit take too long.

I love the rushcard and how I get paid 2 days early. Thanks rushcard.

I saw a RushCard commercial, called in and ordered it. I use their direct deposit feature, although I sometimes had to call their customer service about that when they were upgrading their system and my deposits were not getting on my account. But other than the late deposits, everything's been fine. I have recommended them too.

I have been a RushCard member for 6 years. Never have I experienced a issue up until recently it has me to the point of not wanting to continue to be a member. I tried for 3 days straight at numerous locations to load my card, something I have done thousands of times to pay my bills, to have my loads being rejected by RushCard. I called, they tell me must be the other party I am trying to load with. "No, not possible. They are trying to put load through you. RUSHCARD are rejecting it."

I would strongly recommend getting this card! I've been a member since 2014. I have no issues or complaints. Whenever I have questions they are answered. Whenever I need help, Customer Service is there to assist. Just awesome! I avoid overdraft fees and all... I LOVE them.

I've been with RushCard since 2011. I can check my balance over the phone without any fee. I've been able to use it to pay bills online and make online purchases, which are easy. When I did make a purchase one time, they took money but because something happened with it, they had to refund my money back on my card.

It's OK. Wish it was more English speaking customer service representative.

Some of your CSR Reps need to take English classes to learn how to speak clearly to clients within RushCard. Very hard to understand some of them.

Very upset because it hindered my time and money for three weeks. I called a few times, filed a complaint and not one kind of compensation for my family and stress for those three weeks. No mention of how to be compensated for RushCard screw up.

Money has been taken out of my account twice now without me authorizing it. Once in Aug. and one just this past December. A little over 500 total between the two of them. I never received a provisional credit and STILL have not received my money from either of them after writing a letter. Also after my card was compromised the SECOND time, I needed a new card to be sent to a temp address while I was traveling for Christmas. The card never showed and it wasn't till a week later it was sent to my own address. I have opened a new account with BOA and today, have stopped my direct deposits going into RushCard. Once my money is refunded to me I will be closing my RushCard and will never recommend this company to anyone.

Probably been using Rush for about 3 years now & no issues. I get my funds deposited on time.

I've always had a great experience with RushCard. I would recommend RushCard to EVERYBODY. Honestly!

Still not recovered from crash. Still cannot get my card's online info correct. Really too much to put here.

I've always loved my Rushcard, but I was so unhappy with you guys during the "system upgrade". There was twice I needed to transfer money but wasn't allowed to due to the system issue. I've had my card for years and am normally pretty satisfied.

RushCard should do some changing. I had about four friends who signed up for RushCard and we're supposed to get $20 apiece but they never gave it to us. They said that they didn't use my password which they did because I went online and did the poll. I kept calling and one woman said it would be on there while another person said no because they didn't use my password which is a bunch of crap because I did it myself and I know what I put in there. But they didn't want to give us the $20 which I thought was wrong. In return, the people got rid of the RushCard and told me not to recommend another card like that because it was unfair. It made me look bad.

Having RushCard is convenient and I’m very satisfied with it. It’s best that I have my own money and not a regular credit card that I can spend for my needs. Using direct deposit online, I could see where my money is going. I really like that I can keep track of where my money is being spent. I also use the reload locations to fill up the card and I am able to find locations near me. However, I had an issue with a gas station company. With prepaid cards, some gas stations will hold a certain amount. I didn’t understand why and how long they will hold a certain amount. They will release it but it takes forever. I had to call Rushcard customer service for that and now, I do understand why.

This company is terrible. This morning I got a text from them telling me to contact them because they blocked my card. Mind you I'm supposed to have my money direct deposited today. I called them and nobody over there knew why my card was blocked. They don't have a fraud department, they don't have a corporate office number, nobody could tell me why my card was blocked, and they could not fix it. Thankfully my work is reversing the funds for the direct deposit and they cannot steal my money.

I've been with RushCard since 2012. I like their cash back offer and I usually use their direct deposit feature. Their representatives have been professional, cordial, and very helpful every time I call.

I like RushCard a lot for the early paydays. I would recommend them.

Rushcard is wonderful. with them, we are able to get our money early, and we like that. We had a problem with a little glitch, but it's over now. My husband also has one, and it's a really good card. The customer service is nice as well.

I use the direct deposit feature and I get my money a couple of days early. Whenever I call Rushcard, the customer service operators have been really good.

Rushcard has been good to me. I love them, and would never change from them.

I don't know what happen to the rest of my money 2,079. It was on my card that expired and never got my money off it.

I've been with RushCard for 6 years. I've felt with issues from time to time however this most current problem leads me to look at retaining a lawyer. For several days now my account is being charged twice for all my transactions. Although I was originally told this was an isolated merchant issue, it's now evident it's a RushCard problem as I have duplicate charges for all 5 locations I used my card at today alone. Rush is not accepting any calls today. I am owed back about $100. Several months ago we experienced our cards being eaten by ATMs when they claimed that there was an isolated issue by a few ATMs which turned out to be an internal issue that affected more than a million of their customers. They are violating several FDIC and CFPB regulations. I would simply just like to have my money returned and the issue fixed. After all they receive my VA and SSI deposits without issue. I'd like to see the same for my transactions.

I’m not very pleased with my latest experience. My daughter's going away and I wanted her to have a prepaid visa, and it's been two months to get my daughter a card in her name. I sent over her ID, my ID, and her social security card. I did this email back and forth and followed every step that they required. I’ve been with Rushcard for so long, so why is it taking so long? They said it went to corporate and they’re waiting, and then they say, “Okay, we keep seeing it.” Why even offer that on the website if it can’t be done? I’ve always liked Rushcard, but that last experience was horrible. That's the worst, but as far as everything else it's been positive.

A year ago, when I applied for the RushCard, they reimbursed me $200. I like the card and have been using it to pay for my online purchases. I had a good experience with them, and I've been managing my finances really good since using their card.

Money deposited into my account via MoneyGram. Spent hours on the money waiting. Problem's still not resolve. I've been a customer since 08. Tired of it. They're a ripoff.

With RushCard I get paid a couple of days earlier. That's a good benefit. Also, it's convenient being able to use it to pay bills or make purchases online.

I've been a Rushcard member since 2008. I like the different variety of cards that I can get from them. However, I have had interaction with customer service and it's been 60/40 - 60 being bad, 40 being good. Most of the time I get disconnected or they always act like they can't solve my issue. But since using it, I receive my benefits like my payroll two days before. I also use it to pay bills and make online purchases, which is convenient.

I use RushCard for my direct deposit. I called customer service a couple of times and they answer all my questions. Everything was good them. It's very good with them and I'm very happy.

I get my benefits earlier since I started using RushCard. I use it to pay bills online and make online purchases, and it’s very convenient. I also use the direct deposit feature. I'd recommend them.

The young man tried to help me but they keep locking me out. That is my money. I should be able to go into it at anytime to see how my account is doing.

I use Rushcard's reload locations near me. RushCard is easy and convenient, and I've recommended them to a few people.

I’ve had a good experience with Rushcard, although I am having trouble getting two transactions credited back to my account. They said it may take longer - up to 90 days. What happened was, I went to a local store here. The first attempt was declined so I tried it again. Then the second attempt was declined, too. They told me that they just put in some new registers. If I would, I could try it that time. I did and the payment went through but the other two transactions were not taken out of my account. I was going to get $20 over the purchased amount with the service charge which was about $53.28.

My deposit has been consistent since I've been with RushCard in 2004. It should have been there Jan 1st. Customer service couldn't help. This is the worst experience anyone can have.

I really love my RushCard. But there is some issues with it sometimes. And the customer service number gets hard to talk to a live person when you have a problem. But that is the only problem I have encountered.

My neighbor told me that it was a good card, and to try it out and see how I liked it. I am able to make online purchases but I stopped using the card after a while because my dad had a bad experience with it. He had reloaded $150 and end up not reloading the money on there. So he tried to make an online transaction and he had jumped through so many hoops. He had to go through giving the receipt number and all that, and it took them 24 hours to give his money back when they basically took his money off the card. And then when I did research about the owner of the card, they were saying they were having technical issues so it was discouraging.

I been waiting on my card for 3 weeks now and still don't have it.

With RushCard, I get my direct deposit from my job and I get it earlier. I would recommend them to anybody.

We have had this card for 3 years and never had a problem until it came time for our card to renew. The expiration date on the card came and went without a new replacement card showing up. We called and they reported a no-show. They said they were sending us a new one. A week later we got a card, but found out we couldn't use it because it was the one we had never received, not the new one. Funny because in the 28 days since it's the only one we have received and we got the exact same card twice. No card with a different expiration date and security code has ever come.

The people at RushCard are doing a good job.

Had a few bumps but nothing to major. I appreciate the services. I hope you all have a blessed Holiday Season.

I changed over my direct deposit over two week ago to RushCard considering the fact that I would get my deposit 2 days early. Well guess what my money hasn't been deposited into my account - wow the day before Christmas. So of course I called over and over still no deposit. Then they say "well it takes up to three days"! What? Are you serious? So I switched back to the bank. Never again will I use this service or card.

I had been getting these little cards with my check each month saying, "Time to stop the paper check." Because of divorce and whatnot, I was unable to get a bank account. So I did a lot of research and decided on the RushCard because it seemed pretty reputable. Also, Russell Simmons stands by his stuff and I had never really heard anything bad. I called them and they were awesome. The poor guy on the phone never missed a beat with my questions and so they sold me. I was very apprehensive and nervous that this isn't gonna work because I heard a lot of things about Green Dot but they actually worked out to my advantage. My card is loaded a couple of days sooner than if I would have to fill out and cash my check. I can also just pick up the phone and pay all my bills. Being disabled with no vehicle and not driving anymore, it's extremely convenient.

RushCard is awesome. I have been a member for some years and will remain a member for years to come. Thanks RushCard.

So, I was usually pretty happy with RushCard since 2013, but this past almost 2 months, I'm about to say ADIOS and go back to a REAL bank. I called in a dispute on 11/6/2015 for a substantial amount of money that Directv debited from my account without my authorization. On 11/24/15, as said on my Directv statement, that the payment was reversed. So I sent that document to RC. In my mind, this would be a clear cut that the money that wasn't authorized to be debited, was being sent back to my account. Well per the dispute departments "policy", it would take up to 45 days to get this resolved. It has now been 47 days since I disputed the unauthorized charge. HOWEVER, now they are saying 90 days and I'm not allowed to have their provisional credit because of the type of dispute.

My complaint is number **. I ordered a card from you and had my direct deposit set up. The card never came. You charged me $30 for new card. Robbery. I want my $30 returned to my card and I can't get text notifications because it's a new card. Fix it.

I referred a friend to sign up for a Rush Card over 2 months ago. When the first load was made for $20 we did not receive our payment. We called 8 times or more and was told that the load has to be $40 or more (which was not in the promo on the website nor the frequent e-mail we both receive). So we test the second theory of loading $40 to the card. Now all the representatives are telling us is that our issue is being escalated and we will recive a payment within 24 - 48 hours. 2 weeks since the $40 load and 4 calls later we are still in the same predicament. SCAM!!!

I have had a Rushcard since 2007 and the mess in October and then subsequent issues after with account updates and the inability to complete transfers caused issues for my family that we are still catching up with. During this time calls to customer service were handled terribly.

I've been with RushCard for two and a half years now and use it for direct deposit. Managing my finances has been much better and I'm able to save money and not go over my drafts. I use it to pay bills and make online purchases and it is convenient.

I have been trying to get my text alert back. I have called, did everything to get it back, still don't have. I depend on my texts alert. It would be nice if someone with RushCard could get this issue straighten out. Thank you.

RushCard has incrementally improved the service level over the years. We also like transparency. We find the card to be a valuable financial tool for the household.

I saw RushCard through the Internet and chose them over others because of their fees. I've had no problem with them this last two months and gained all the benefits. I love the free ATM withdrawal and their monthly fee is not too bad. I've also used their reload locations and direct deposit. I would recommend them except that I've been having troubles with it lately.

Literally days before Christmas I received an email saying that I was missing over $700. I called RushCard and they basically told me that it was an error on their end and that it would take 1-3 business days for me to get MY money back. Now I have to go without any money for the next couple of days. I can't finish my Christmas shopping at all! I would not recommend RushCard to anyone.

I have had my baby phat RushCard since it first came out. I chose the open so I don't pay per month and I just have the conscience fees. Everything was great until the extreme mess up with the upgrade. I was late with bills and it took a month to fix.

I love my RushCard.

I have been with RushCard for over 5 years now and I could not be happier with the financial services that they provide. I would recommend RushCard to anyone who is looking for a bank alternative without all of the fees and hassles that come with the typical bank account. Great product, great service. You cannot ask for anything better.

I have called in twice about getting my account information text to me. It's still not being text to me.

I was a RushCard member for not that long. It sucks. That's why I don't use it anymore. I'm not going to wait forever for my money or direct deposit check just to get it. Also, half of their staff didn't know what they were talking about or what they were doing. I was given a different answer every time I gave them a call.

I have been a member since 2010. Before the updated system I was a big fan. Now its not worth it. Since October I was not able to access my account online or on the app. Nobody was able to help me get in. Don't tell me to click forgot username/password. That doesn't work. I have tried to re-register and that didn't work. I just want to look at my account and transfer funds. Yall don't have a transfer option on the phone when you call. I can't do anything. And I do not receive my funds 2 days before the payday anymore. I get it the day before and the day of. I just load funds on the card. It usually take 15mins now its 45mins, this is beyond sad. I know yall trying to make changes and all but yall should have did a test with a dummy account but instead we are the test dummies. My account still says its suspended. Can you at least delete the account and let me start over or something???

Good job making attempts to let customers know they matter, it is appreciated. I hope what happened with the system outage does not happen again. If it does, you will 100% lose my business.

Everything is good.

Taking my services somewhere else because I'm tired of going online and every time I enter my password correct it telling me I'm locked and don't tell me the correct amount. I don't get text anymore like I suppose to. I'm tired of changing password for what I can't even get into my account. All of this SUCKS.

Their reps were always courteous and they always help me. The direct deposit option is easy and I get the benefit of having my money all the time. The only thing is I thought I would get it two days earlier but I get it the same day that my job get paid.

I believe I've been a cardholder since 2007, and I don't think I have had a complaint. However, this last glitch, caused a few minor snags for me. I got it handled & I will remain a faithful card holder. Thank you for keeping me happy.

Since MetaBank took over the RushCard, the whole user experience has gone downhill. First and biggest complaint is the limits on withdrawing my own money. Does not allow more than 500.00 at ATM in a day. Unfortunately, MetaBank has taken over many other cards, and the options are limited then figure in the lockout, the incorrect charges (which were finally corrected) and the difficulties using the website. I liked this card far better before MetaBank took over. I probably won't be here much longer.

I really appreciate my RushCard. My money come exactly like they said. They remember my limits. To me, my RushCard is great, accepted everywhere and yes, I would recommend it to a friend.

My experience has been good with the exception of not having access to funds earlier this year. Fortunately, I was only inconvenienced during that time compared to others that were affected on a larger scale.

I'm sorry to say but RushCard really sucks when it comes to speaking with someone. When dealing with people's money we don't have time for automated systems. I just want my money back and stop the runaround. Never received forms requested weeks ago.

My husband is okay with RushCard. I haven't heard him complain. He liked the idea that he gets his money two days before with his Direct Deposit. We also have paid our bills with it and everything is working out good. We're very satisfied and would recommend it.

Not consistent with deposits. Deposit never the same time.

Can't access my account after numerous times calling in trying and now my money is missing.

I was a little concerned about the moments of the troubles these past couple of months. However, you quickly regained my trust. I haven't had but one problem with Rush regarding a customer service issue. Thus far, I've been very pleased with my card and service. Thank you for delivery great quality and performance. I get my direct deposit in my account. And without incident every month. I do wish you were like the others. The others DO NOT have their direct deposit customers pay the monthly $5.95 fee. Please consider that at all cost. I would be ecstatic thereafter. Thanks for taking the time to listen to my survey and request. Overall, I'm thrilled to be a part of this company.

Lately, I have been wanting to cancel my account. I dropped down to only getting partial deposits but the service is not getting better. No fee free ATMs although they are listed. Funds are both deposited 2 days early. I hate it.

Between MetaBank and RushCard my deposits aren't right.

The past few months with RushCard has been horrible. Late deposits while you guys switch systems, rude customer service, well that's when you finally get through. I'm shopping around for another prepaid service currently and plan on leaving RushCard after all these years.

I love being a customer of Rush Card. You have good service I wish everyone are happy as I am. Merry Christmas.

Card was stole and used and I went thru the process of getting all the requirements that the fraud department asked me to do... Getting police reports it was even recorded on video of the person using my card at an atm and a gas station. Didn't know that my card could be used without a pin number. Ended up getting evicted out house because of lost funds. I was super dissatisfied.

I have no complaints... in fact, I have never considered going anywhere else, because of how good, fast and reliable RushCard reps and services are. Thank you.

Overall my experience with RushCard has been great until the software update and the problems that stemmed from. But everything appears to be back to normal.

I've been a RushCard holder for about eight years. They've helped out on how to solve everything they need to. The only thing that gets me is that I get charged for a $5.95 fee whenever I take money from my card. I didn't know that each month, they'd charge me $5.95. I'm already putting my money in that card and I'm already paying a fee at an ATM so I didn't think I would have to pay for my RushCard with this $5.95.

Best prepaid card I have ever had, verify funds at a timely manner, and will and do recommend to friends.

The messages I was receiving doesn't work anymore. You need to make it easier to set up.

I have truly enjoyed using Rush for years & I recommend you to try it. If there is a problem the staff is courteous & friendly. Willing to help anyway they can to handle the problem. Happy holidays.

I still can't get online to see my check.

RushCard service are great. Customer service always very nice. Support team always helpful. I love my card and knowing I have a secure way to shop and pay bills. Thank you for everything RushCard.

If you don't like using a financial institution, the RushCard is a great thing to have! Despite them charging $2.50 for using other ATMs, the card is very convenient & accepted everywhere! I've been a customer since 2009 and I love it.

I would have given you 5 stars, but my card expired 10/15, right when you switched banks and I did not have access to my account because I could not reach anyone in customer service. All the phone line were tied up, and the link did not work. Other than that, my experience has been rather good.

Rude!!! They are the worst customer service - needs a complete overhaul. Sent documentation in September for name change still has not been done. Referred someone never received referral bonus. When we called rep was rude.

I am so not happy with RushCard and all the new changes. What happen a month ago was worse transition l ever seen a copy have. Whom do we thank for this? Russell Simmons... switching banks caused all of this and the customer have to suffer, really? Almost done with RushCard as a customer.

I can honestly say, I'm very pleased with my RushCard and direct deposits! Thanks for making this card possible.

My experience has been great. I do not have a bank account right now so me being able to still have direct deposit is great! It is easy to use and load. I would recommend it to anyone.

Since the system update I've had nothing but bad service. Card declining when there was enough money to cover. Disputes with no results. Long wait call and speak to a rep, they all tell you something different. Considering leaving RushCard.

The Rush is ok but they charge for everything.

My experience with RUSHCARD has be really great. My purchases, deposits (loading), as well as withdrawals have all been expedited efficiently and without any issues. I have and will continue to recommend this card to everyone I know that is looking for comfort in a Debit Card.

I've been a member for a few years now. Throughout all the cards I've had, this has been the one constant. Things have changed throughout the years but overall I'm very pleased with it.

I have had RushCard for many years, I am very satisfied with it. Have recommended it to many.

RushCard is better than other debit card providers. They don't have many fees and direct deposit is easy and quicker. I've recommended them to multiple people.

Every time I call Customer Service no one never answers the phone. You be on hold until you literally hangs up. I was trying to call for a new card, mine expires less than a week. What am I suppose to do???

Everything has been awesome. No problems so far.

I have been a valued customer for years now and with this recent switch RushCard has done has made a ** mess. I have NOT been COMPENSATED for my loss of money, for late fees and I have NOT received a callback... Russell Simmons, do better than what you are doing. I was out $100 in late fees while Russell is putting out false statements about helping customers, YEAH RIGHT.

It is the best.

I have had Rush for quite a few years and I am still happy with it. I think the only issue I have came across has been poor customer service. If I ever have to come across calling customer service it is very hard to get someone without having to wait no less than an hour. I always would have to wait more than an hour and if that can be taken cared of Rush will then get my 5th star!!

I will always hold on to my RushCard! Getting my pay a few days early is great. Also, anytime I have had an issue they seem to work it out.

The card offers all the advantages of the traditional bank debit card save one, deposits. The company does provide a variety of ways to make deposits, but all have the same troubling issue. When you deposit cash, you are charged for it. Even a small charge, when applied repeatedly over time, can represent a significant expense. I understand the dilemma though. There is no physical bank where a deposit can be made. That means an involvement of a third party, and that means a fee. It's too bad cash deposits can't be made at bank ATMs and the fee avoided.

My experience with Rushcard has been awful. They said that they have a lot of good things going on with their card. When I got it, I started paying all my bills on it but I'm paying extra money at the ATM for withdrawal fees. If I had known, I would have not gotten this card ever. I called the bank and I talked to a lady about it. I told her that I'm on a disability and I can't afford to do all of ATM transactions to pay my bills. That's a whole lot of money to add up to. I also have to wait from month to month for my money. To them, it didn't matter but to me it did. I'm very dissatisfied. I had just a gotten a new card from NetSpend. I want to switch over to them and see if they will do a bit better.

I have been having an ongoing problem with RushCard's financial dispute department. I had tried to make a withdraw of funds when I was at a local grocery store. That grocery store did not allow more than a 100 to be withdrawn from their self-check out ATM's. I have provided RushCard with supporting documents that I did not receive the amount that was taken out of my account. I have been back and forth with RushCard, getting the runaround and bottom line they do not want to give me my money back. Russell Simmons your company's customer service sucks, they do not know how to handle anything. I am very upset about this ordeal and I plan on suing RushCard because of this. I advise anyone and everyone not to use RushCard. They are terrible.

My husband and I recently went on a cruise and used our RushCard (5-year customer). All charges on board have already posted to our account, however the same amount that we have paid and has posted to our account is also showing as pending as well. The bank said it is the cruise ship to speak to them. They are saying it is the bank. Cruise line says 5 days we should have money back, call RushCard back and they say 35 days. It is almost Christmas and my account is at 0 for a hold that is unnecessary because everything has already been paid and posted! If this isn't rectified in the next 24 hours I will no longer be a customer with RushCard! If you see that we have already paid and that it has posted to our account there should be no pending charges concerning that trip!

I was referred to RushCard by my fiancée because she said it was a good choice. However, I don't like using it to pay bills or make online purchases since it costs so much to load it, but it's not all bad.

I have experienced good benefits from Rushcard because they are on time as far as my money being placed on this. They did very well. I use the direct deposit option to put money on my account and then I go and draw it out. I would recommend them, but there's one thing that happened through this friend that told me about this card - I never received the $20 that was put on my card.

I like the way RushCard has my money two days prior, and I can use it like any other card. The only problem I had with them is that when I had my wife apply for one, in the message that they sent me, they were supposed to put $20 on my card and $20 on her card. That was back during the time when they were having a problem. I never got the 20 bucks put on my wife's card.

I use RushCard to pay bills and make online purchases, and it’s convenient. I was also able to utilize their reload locations, however I still like to use the direct deposit frequently.

I have been calling this company since 11/4 with an ongoing issue. The ongoing issue is unauthorized charges every week. When calling in I am put on hold for a hour or more and transferred. This happen at least 6 times since this date. I just received a card from them yesterday which I am not able to receive my funds because they had to redo my application and get me a new card since the replacement cards that were sent out 5 times have yet made it here. Each time I get a balance on the card another unauthorized charge goes through. I am also having to print the email and then fax which costs me an additional $4 each time.

Yes, my issue was resolved. I stated I received my money back the 20th day but I meant to say the 10th day. I give Rushcard 5 stars.

My call was disconnected several times and the wait time, well, after 50 minutes I hung up.

I’ve been with RushCard for so long now. At the time that I chose RushCard, it didn’t require me to have to go to an institutional bank, and it was a 2-day ahead payday. At first, I was using the dollar-per-transaction not knowing the full details of the monthly paying, so that benefit is a plus for me. The $5.95 with direct deposit of the monthly fee is an awesome benefit as well. And then of course, there’s also the free moneypass ATM that I find in my area. I use a little bit of both of these. It was pretty easy until the system update and the glitch in the system. It began to put some things on hold for me because they had to put my check behind some days when I had needed to pay some bills. So I pray everything gets back to normal sooner than later. But other than that, RushCard hasn’t been bad for me at all.

RushCard has been holding my money for nearly a month now. They asked me to identify myself by sending in a copy of my SS#, I.D. card, copy of my Rushcard expired one and new one and proof of address. I sent all these things in and I am still getting the runaround. Russell, I am a single mother who work hard for my money and you have 2 paychecks holding from me and my children. I am behind on bills to the extent that I am going to be homeless and without a car soon because I can not catch up. You make it very hard for people. I call your customer service and they been telling me the same line as this will be expedited. Your customer service team sent me to Western Union with a bogus reference number -- how embarrassing was this.

At first, I am able to manage my finances using my RushCard. However, I lost my card and the other one is still in the mail. I had my 28-year-old son get a RushCard prior to the computer glitch. When I put money on his card, I found out that I can no longer go to Rite Aid and instead have to go to Wal-Mart. That's crazy! But other than this, I had no problems with their people when calling them.

I've been with RushCard for a year and their people are good to deal with.

RUSHCARD has the worst customer service I have ever dealt with. I have been waiting since 11/11/15 to have money transferred from my old card that was lost to my new card that I finally received 3 weeks later after reporting my card lost. I have now been waiting 8 days for them to transfer my money to my new card. I'm sorry but with today's technology it does not take 8 days to complete this request. I would like to find out what can be done about these practices that RushCard is doing to millions of customers. It's not right. They should not be allowed to hold hostage our money. I think there should be some Class Action Law Suit filed again this horrible business. Maybe one day soon I shall get my money. Once that happens I will no longer continue to use RushCard.

I'm a RushCard holder since 2005. I never imagined I would be going through this sorta disrespect ever with any form of financial market. I had to literally beg for my dispute form from RushCard via email because when calling, I would get transferred to the "dispute" department, and there, no one speaks English and can't understand any either. I documented everything. Here we are week 4. Still waiting for my provisional credit or something that shows it’s being worked on. I have already made the decision to leave this scam card company alone and that is why I have gotten a bank account with Wells Fargo and prepaid card with Amex. I unfortunately still have a few direct deposits going onto this RushCard but I will be taking it right to the legitimate financial institutions. I will let you all know how long it actually takes. Still no word from these ignorant money handlers.

I like how fast everything comes in and how early my direct deposit comes instead of me waiting. And I work for a reloading location so reloading is easy for me. I like RushCard very much.

When RushCard messed up my money, they messed me up. It cost me over $135 in late charges for other accounts. I haven’t put another dime in the card and I took my money to a bank. I don't want anything to do with them. RushCard can kiss my ass.

RushCard is fine for me. But, calling them was a major, major fit. I can't reach them and I have to wait for over an hour to finally reach somebody. They got to work with customer service. I read the reviews and the reviews say pretty much the same thing. Their customer service needs a little attention. I would still recommend them, though.

A friend first told me about Rushcard. Since using it, I was able to manage my finances at first, then I got an update. Further, the customer service has been all right.

I've had RushCard since 2010 and it enables me to manage my finances better. I recommended my cousins to them.

Paying bills, being able to save and do my online billing are some of the benefits I am enjoying right now with RushCard. I also use their direct deposit feature.

I heard about RushCard three years ago. A good thing with them is that I am able to pay my rent and bills ahead of time so I don't have to worry when payments were due which helps me a lot. I just got a direct deposit with my RushCard. Also, I have submitted a dispute because I had went to ATM in August and I took out $40. I got back that I had $40 left in my account which is wrong so I called the ATM and they told me that I had to go and submit it to Rushcard but I haven't heard anything yet so I'm looking at a $190 something that is owned back to me. That's the only qualm that I got with them right now. I'm going to stick with RushCard for it's convenient and comfortable for me.

I have been a RushCard holder for 3-4 years. Everything was great until this system upgrade. Now I can't transfer money from my Rush goals to my card. I need that money today, not in a few weeks. I will be closing my account.

I got RushCard for my child to teach him how to manage money. I had also ordered one for my sister and my niece so I can put money on them for gifts. I use RushCard's reload locations and also tried to put some in direct deposit, but it went to PayPal. I like RushCard and I have recommended it to two people.

I purchased a camera online from Amazon on November 22nd. I also paid for 2-day shipping which guaranteed my shipment date for November 24th. I called Amazon and I was told that RushCard is hold my funds and will not release to them. I call RushCard, they told me that their policy is to hold online orders for 10 day then release funds to merchant. Ok so, when was I suppose to find about this dumb policy? Where the ** is my $? And furthermore who is suppose to reimburse me for the two day shipping that I paid for!?

I heard about RushCard through somebody I know who has one and I'm satisfied with it.

I've had a great experience in using RushCard, it was very good.

I am so happy a coworker of mine referred me to become a RushCard user and I am so glad I did. The deposit is dead on except the one time a few weeks ago but other than that it has been a great added feature to my payday week. I just love it!!!

I had a good experience using RushCard until they did something and it messed up on me. They were trying to fix something and it wouldn't come off the card. But now, it's doing good.

I've been with RushCard for years and everything has been fine with my card. I use the direct deposit and I can easily find a nearby reload location when I needed it for my card. Their customer service has been perfect.

I've had RushCard for a long time since 1997 for my pension and they're great. I use it for direct deposits and sometimes I visit their reload locations - it works well. Unfortunately, when they switched banks, I couldn't have access to my online account but other than that, everything's good.

My experience with RushCard is horrible. The customer service representative are having a hard time communicating with their customers. They are very unprofessional, rude, bi-curious and astonishing. I feel this way and many other customers at RushCard feel the same way. This bank needs to be shut down. I'm saying the truth out of my 2 years experience, it's a headache and a waste of time.

I have had RushCard for about 4 years now. I have NEVER had a problem with them until this stupid computer thing happened. Due to the computer issue and me not getting my check on my normal days as usual I was late paying my rent and got charged $40 late fee. Which of course they won't pay for me so I'm stuck with that.

Since using RushCard, managing my finances has been much better, especially with the alerts. I love the text message about the transaction I had and what my available balance is. I also like how I don't need the cash and how it's widely accepted online. I definitely recommend it to anybody.

Ever since 10/12/15 calling customer service has been atrocious. Numerous times my call has been disconnected, dropped, or extremely high wait times, 50 min+. As far as using the card I'm very pleased. Website is OK - could be better.

I've been pleased with my experience until the system glitch. I remained a customer because my service has always been great until the system issue. At that time customer service was none existing. Everything seems to be back to normal for me and I remain a loyal customer.

My overall experience with RushCard is very good. I've just recommended them to a friend.

I have no issues with my RushCard account. It is great.

The person who help me was so on point. Everything I ask him to look for was so much on point. I didn't have to say too much but thank you.

Can't access my money, calls drops. I ordered a new card in Oct. Didn't get it until end of Nov. When I finally got it I called over 15 times to find out I can't activate it. I need my money asap. My insurance is late, rent, car & phone. I need my cash now.

Your employees are doing their job good, but it would be nice if your company could reimburse the members when they call in to dispute a charges on their account. And also send a comment card to their home address to hear their response.

My use of RushCard has been going smoothly. That's how I've shopped for years and I get to use their direct deposit feature, too.

Initially this card was the best thing! Can't beat getting paid prior to your regular pay date however that is the ONLY thing this card has going for itself!!! I call customer service at least 3 times a day in regards to funds that were to be in my account almost THREE WEEKS AGO!! I keep getting emails telling me to wait 2-3 business days, then 1-2 business days. I call call call and get hung up on or they say that it's under investigation! How is it under investigation when YOU emailed ME to say that it will be there. There is no resolve with this card and the customer service and getting caught in the web of their reconstruction is treacherous!! I just want my money replaced that's it!! And then I am finished with the card!! I wouldn't recommend to anyone!! Thanks Mr. Simmons, these cards are designed to take your hard earned money any way with the fees.

I had been with a prepaid card provider before and I really didn't like the experience. But from what my friend told me about RushCard, I figured I would give it a try. Since using the card, I get my check usually a day earlier, which is nice. Their reps are friendly, except for this last time. A few weeks ago, I was running out and I called RushCard because my deposit hasn't been posted to my card yet. I was trying to see what was going on in my card because I need to get my money. The person who answered the phone was surely nice but they didn't really give me an answer. I asked for someone else, and I was on hold for almost a half hour. The next person I spoke to was not really invested in my issue, and that made me think of going somewhere else once I get my money. But other than that, I've had a great experience. They could maybe do something else to show appreciation to their customers who decided to stick with them.

I never received my bonus for activating my account. My friend did then the system went down. I would not refer anyone else.

Before the change I received my direct deposit too early. Now sometimes I get 2 days or 1 day and it maybe late in the day which throws what I've scheduled to be withdrawn late and that's a big inconvenience.

I appreciate that I can get my paycheck 2 days early but the system hasn't worked that way since I got it. The first week I got my check early. The second week I got it on my actual payday. Last week I got it 1 day before. Closing my account.

I got a RushCard account with direct deposit and my funds posted on the 10th and the 17th of this month and I cannot access my funds… I have been calling them since Nov 11 and no one can give me an answer… This company sucks!!! I have been without funds for a week and a half. My funds are just sitting in an account that I cannot access. I have kids that needs things and bills that need to be paid that are past due. I advise NOBODY to get an account with RushCard. This is ridiculous! Somebody need to write me a check for my funds.

I am not and have not ever received a transaction alert no matter how much troubleshooting I have done nor how many times I've called customer service and been assured that it was resolved. Other than that, I have no complaints.

When the RushCard made changes to its service to make our experience better. It has been terrible! I'm unable to log on to the app or website to my account and what's worse is I call in to the customer service department for assistance and there's no one to answer the phone. It connects me to an operator and within minutes the call drops. I have tried to reach them over a 100 times to no avail. Please fix this problem! I'm not using the service to the fullest as I once was and now I'm to the point where I'll just use another services e.g. (ACE Elite or Kathy Hughes One Card).

I would recommend RushCard to everyone. It's great.

System down - They handle it poorly. Every I call everybody I spoke to on did not know what to do, calls were dropped. They kept hanging up on me, would direct my call to the wrong dept.

The 2 day early direct deposit is a brilliant service you offer. It makes my life so much easier. I pay my bills on time, now early even. I use my RushCard to make only purchases, at the atm, and I swipe it as credit or debit. Its very convenient to load and use. Thank you RushCard.

I was very disappointed when I stop getting my balance everyday on my phone. But now I do get it when I only use my card.

Rushcard is trying to redeem themselves from the debacle that happened a month or so ago. I will see how this goes.

I have been a loyal RushCard customer for almost two years, and never had any issues until now. This technology glitch has driven me away because it occurred at the worst time - on my vacation. While away, I lost access to my money, which was rough. I needed these funds to pay my baggage fee for the return trip. Such a big inconvenience!!

All in all, a pretty fair card, regarding fees. Of course, we would all like one that's completely fee free, especially if it has direct deposit. The "bill pay" option could use some polishing up. I have had to manually enter my information on most of my bills, due to not being in the drop down menu, and recurring payments have to be re-enter each month, because the system does not retain the information, for some reason. It's easier just to call creditors and pay with the debit card by phone, which more often than not... generates a fee to use this option.

A dispute I filed - I'm not satisfied with the service I been given. I been lied to and it's just crazy.

I love it and Rushcard is my favorite company and service are great and amazing and only thing I like is get pay Two day early which I get in on time without waiting in mail.

I am glad that the system error issue was resolved.

Easy to take care of my bills.