RushCard Reviews

My card has been locked because I received a credit from a merchant that owed me a refund. The card I used to purchase was compromised and no longer valid so I requested it on my RushCard. Now RushCard saying it's fraud. Card is locked and was told to send in a copy of my id. Even after verifying my entire account down to my social. Now that is a credit and I've been a customer over 7 years or more and I have a direct deposit coming on Monday. Now this is a great inconvenience and a disservice to me. I verified my total account social and all why can't my card be unlocked??? I need my card unlocked in less than 2 business days. I have bills coming out that I set up this week as of Monday. I also requested to speak to a supervisor and was denied.

I have never had a bad experience with them until now. I used my card to check into a hotel. When I checked out the hotel released my money (2-5 business days). Now RushCard won't release my money for 35 days or until the hotel fax them a authorization letter. I have never heard of anything like that.

A friend of mine years ago had a RushCard when it first came out and she told me about it being satisfactory. I got mine back in 90's and use it to pay bills and make online purchases. Then I reload through the direct deposit option. It's very convenient. RushCard process worked very well. The only thing that I don't get anymore is the alert which I used to get when it's loaded. Other than that, everything is excellent. I would recommend them.

The best thing about RushCard is that I get my check early. I had RushCard and also had a Chase account at the bank. And when I go and check the check, it starts to get spent anyway. I had it to where my tithes were going from my RushCard so I wouldn't spend them. And then I noticed that I was always giving my tithes earlier than the rest of my check. Also, I might have a bill that comes before the check is there, or I need gas or food. So, being able to get the check early helped me to balance things out wherein I know a charge is coming. That was definitely a plus. There’s also a feature that something where I can see how I'm spending versus paying bills. But using RushCard might be difficult when making online purchases because it’s a prepaid account issue where some companies won’t take a prepaid card.

I have recommended RushCard. I've had mine for years and I'm happy with it. I've been doing great as far as budgeting, and that is a big benefit for me. Instead of going straight to the bank and pulling out a mass amount of money or having cash on hand, it's easier for me to go to stores and swipe the card. It's also so much easier that I pay everything over the phone and it works out good. I've had great experiences with their team too. They're very polite and understanding. When I have a problem, they're quick to handle it.

I got RushCard over other prepaid cards since I love Kimora Lee and they had a pink debit card. I also like the fact that with RushCard, I get paid a day before my normal pay period and I keep it because of that. I use their direct deposit and it's easy.

I have never had a problem with RushCard. I have had it for 2 years and my DD goes on it because it comes 2 days early. I just take a percentage and put in my bank account. Customer service is great. The app is great! I all around love the card!

With Rushcard, I get my money two days earlier. I’m keeping the money on the card and it’s good to pay online. It’s really convenient. I use direct deposit which is an easy process more frequently as I know how much goes on there. But their customer service isn't that good. Some of the reps are nice while some are pressed to get me off the phone. They should just try to help and sometimes, they don't know as much as they should about their services.

My boyfriend has been using this card for his paychecks for about a year. When getting cash from an ATM, I had failed to grab the card, because I am very absent minded. We called immediately to have it replaced. Waited for it to arrive even giving it a few extra days because of the holiday. When it failed to arrive we called back up, requested another and they made us pay for the express shipping. Because it had already been 3 weeks without any cash we had no choice but to just do it. It has been over 3 days and still no card. Going on a month without his paycheck. Needless to say I'm beyond furious and my patience was out the window 2 weeks ago. I wouldn't recommend this for long term use unless you NEVER lose anything.

Someone stole my purse and I had credit cards, my social security card, and other personal documents as well as my RushCard. I put a password on my account that is only numerical. I haven't used my card in about 2 years, needless to say I followed all the directions. I sent in a copy of my driver license and social card. I faxed these documents and uploaded my documents to my account. My question is why do I have to wait 1 to 2 business days for anything. A faxed takes about 10 minutes and uploaded documents to my account that I use my personal information to log into took about the same time.

I've had RushCard for nine years. It was the most convenient card at the time. Through their card, I get my pay earlier and it doesn't let me go over the limit so that helps. I can also use it to pay online which is very convenient.

I've loaded my RushCard three times since I've had it. I was skeptical when I loaded it a couple of Christmases ago and it made me scared but after 20 minutes the money was there. Then my card was expiring on 12/16. I went to load money onto the card and the reps kept saying that it was denied. I thought it was a glitch so I went somewhere else and it kept denying it. I was frustrated because I was wondering how my check would load onto the card at the time that I activated the new card but everything went through fine.

This is worst company ever. I put 615 on the card and have proof the money went on the card, had a system error even with receipt and recording and shows my balance was 633 but it never fully process over. So now I am out 615 out and RushCard stole my money. I have bills that I have to paid and you are warned. This company is a crook. I have no rent or car payment. So because of their error I going to have late fees.

I've been with RushCard a few years because of early deposit. Walmart.com did not have my item available. Walmart sent a letter stating they would not charge us because goods not provided. RushCard still refuse to release our funds! Consequently my children did not get their gifts for Christmas! Thanks RushCard for ruining my Christmas! I will be switching to NetSpend. They provide much better customer service.

A friend of mine told me about RushCard back in 2005. I got it and put my direct deposit on it for my job. Sometimes I get my paycheck a day or two earlier, and that's always a plus. It's convenient too. What I don't like is when I go to certain places like the nail salon or a gas pump and I get charged $32, for example, they take off $43 and then put the balance back once the $30-some is paid to that place. It's new as I never had that happen. I called, complained, and asked what if I needed that extra $12 to do something else?

I had RushCard for quite some time. I like it because I have direct deposit and normally, I'm paid on a Thursday but I get my money in my account on a Tuesday. But when I attempt a money order in the post office, it declines. RushCard is not the only one having that issue. We've also had issues with the Apple Bank and Chase Bank debit cards. I work for the United States Postal Office and we found a way to override that. Then a year ago, we couldn't load the card. It was going through some transition. A couple of my colleagues were telling me that people lost money with Rush. It got a lot of negative press pertaining to Russell Simmons. I never heard about it but people were talking about it. But personally, I didn't experience that and I'm pleased with the service. I constantly use it for purchases though I don't use it to save money.

The only good thing about RushCard is that you may get your funds a day or two early. Other than that I really wouldn't recommend RushCard to anyone. They put holds and blocks on your account for the smallest unnecessary reasons. I've been behind on bills and were late on bills just because they put holds on my account. They don't care about your situation and will hold your money no matter what it is that you have to do. Unless you use the card for recreational use it's fine but this is not something you would want to have all of your funds on because you have no control of your money, meaning if something happens you are ** out of luck and have to wait on their time for your money to be released.

I've been with RushCard for over 10 years now. I use the RushGold to do the savings and my funding comes from direct deposit on there. The money comes on time or even earlier than expected and I'm able to use it whenever I need to. I also get online updates and emails whenever there are any transactions made. I'm completely happy with RushCard.

I like Rushcard. I have been with them for years and I liked it when they sent the pink Baby Phat card. Everything I had was Baby Phat. I really love Baby Phat and the Baby Phat system and tried to get every color. I got the card wherein they take $8 every month but I didn't know about it. When I put some money on there to pay one of my telephone bills, they took the money off. So, I called and changed that program. One of their reps actually explained to me that with the card that I was using, they're going to take out $7.95 or $8 a month but I didn't have to pay every time I swipe my card.

I love RushCard. I've been with them since 2003 and I wouldn't trade them for anything in the world. They saved my life a lot of times. With them, I don't have to worry about anybody taking my money. The team at RushCard been have always helped me whenever I called and had a problem. I always recommend RushCard. In fact, I've already recommended them to several people.

No matter how big or small our money is, it is our business. This world runs on money and people want their money because they earned it. I have been a RushCard member since 2009. I understand RushCard is under new management that have made my life difficult these past few weeks. First, the customer service line has been obstructed with numerous prompts to avoid you to speak to a live person when you're under distress about a financial issues. Then your system holds transactions for 3 to 5 days in pending status after the merchant gives a cancellation and post a refund. This new horrible company do not have the information for the bill payer (Me) to verify the address to where you are sending your bills to.

I’ve been with Rushcard for a while now, and it's been an awesome service. I get my taxes on there, so it’s pretty helpful. And I like how I can manage my money on the mobile app. I love it. They’re able to help me right away. I lose my password a lot and they help me to change it. If I lose it or it’s stolen, they deactivate it and send out another one. Of course there are costs, but it’s worth it. They are doing a good job and I recommend them.

Every year there is a breach, where RushCard holders get screwed over by criminals with bank fraud activity. The worse part of that RushCard doesn't care and will not refund our money back because they have incompetent reps that doesn't know their job. No matter how clear the dispute is, they always decline it and make it hard for you to get your own money back but they make it so easy for criminals to rob you.

I like that I don't overdraft since having RushCard. If it’s not there, it won’t run it. Overall, I'd recommend them. I understand that they have to offshore certain things, but they need to keep things onshore.

I've been a Rushcard holder for ten years and have been using it for our budget but there was an incident almost three years ago, in which I'm still mad about. They had blocked my card once for fraud, which was understandable. Then they tried to charge me $25 to rush my card to me when I didn’t lose it. I also told them not to send the card to my house several times because I was out of state with my children but they still sent it to my home. I only had $25 on me that time and I had to ask somebody for gas to get me to where I was going.

My payroll is on my Rushcard and I love it. Since 2011 of using it, it helps out a whole lot. I don’t carry cash and the money that's on the card is what I can spend which is a good thing. Plus, my direct deposit goes straight in the card. I also pay bills using the card and I can get 1200 off the card at one time. That's a big plus when I have large purchases. Furthermore, everybody at Rushcard is professional and very courteous when I call. Everything is good plus the card including their colors looked pretty. I want to get some more so I can change up.

RushCard is okay until there's a dispute. I’ve had situations that occur with my card and the money. I've been a member for a very long time, and my children have their own cards as well. And whenever there’s a situation with a dispute, RushCard would hold the money. Even if it's a pending transaction that went through, they would not reimburse the money. I had to go through this long drawn out process which can take months and then they would still take the decision to not even refund the money. I've had that done to me quite a few times. The only reason why I still work with RushCard is because I get my money early.

Rush card playing with my money. My baby father did a money gram transfer to my card at 6:46 am and it is now 12:32 and no money has came to my card as of yet. I called and called and called and all they can tell me is to be patient. I'm so frustrated.

I loved RushCard until I start referring friends. On the first 3 I got my 30 dollars immediately. Now I referred over 6 more people. 3 of them already received their card activated and loaded money to the cards and my credits still haven't been applied. I'm currently getting ready to sue for false advertisement!

I needed a direct deposit and didn't have a bank account back then, so RushCard was convenient for me and I liked the way their card looked. I was trying to get myself back together and it has absolutely helped me with my finances. I'm an early Rushcard user, so we had to call them before to have my money transfers, but now they're automated and I couldn't see them. Even when they updated the app, I am still having some issues. But they're always courteous and able to help me.

I love the fact that I can get my paycheck early, but I hate the fact that I can’t get a hold of anybody whenever there’s a problem with my card. And whenever it is an actual nationwide problem with the card, they don’t have any answer for you even when you’re missing your money. Whenever they’re not able to help me, they have an attitude or they would say, “Oh, well, everybody’s having this problem so there’s nothing we can do. We’ll call you back later or call us back.” And I never ever receive a call back or a follow-up whenever I request it. They’re not very consistent.

I have been with RushCard since July 2016. I also have had banking accounts, the perk for this card was getting my monies early. In the beginning I was in love, monies coming 2 days early, always getting someone on the phone once I figured out the trick to do it. But recently I have been very disappointed, why the foreigners cannot speak English, every word is engulfed in all the tongue twirling and they read from a script. My problem is being with a card all these years showing loyalty and I cannot get it back. I have to fight for MY MONEY. If I call and say that I want to dispute, or that I wasn't satisfied or whatever reason why do I have to walk through burning fire with gasoline underwear for MY MONEY.

I got Rushcard when I was working in Houston, Texas. I've had it for years, but my experience hasn't been good for the last few months. Everybody seems to get my card number, and I don't get notification. I don't know if I haven’t set up a notification if someone's using my number. I'm retired and don't really go anywhere. So if it's used and I'm not using it, then I won't know until I actually go to try to purchase something because I don't have a notification. But for this last time when I went to try to pay my rent, all of my money was taken off my card. The people at Rushcard gave me all the information and asked me to file a report. They told me that they would cancel the card for me and send me another card. But there’s not a notice when I would be able to get my reimbursement. So I'm in limbo right now. I love my Rushcard, but I've had too many incidents. And it's heartbreaking.

I've been with Rushcard since 2005, back when they started, and I've got my salary on there. The only thing I don’t like is when somebody uses my card, I have to wait to get my money. They have to send me a paper for me to fill out and then they’ll go and put my money back. At the banks, they’ll give my money right on and take it from the merchant and the merchant won’t get paid. Other than that, Rushcard has been good, and I will recommend them.

I heard about RushCard through a friend. In the beginning when they were using Chase Manhattan Bank, I haven't had a problem with them. My paychecks have always been directly deposited to their card. It's just since they switched over to MetaBank that it's been nothing but problems. Last year, I got paid and went shopping in Nashville. However, somebody in Illinois is also shopping with my card at the same time. Somehow, they got my information and wiped my whole paycheck out. I had to wait like 10 days to get my money back.

My payday is on a Friday. My payroll deposited my funds at 1am Friday morning. It is now Saturday morning and still no funds. Called customer service who informed me that my money should be available Monday morning. This is unacceptable. I have bills that are due before Monday which could leave me sitting in the cold without car insurance. Without a way to get to work. I'm so very upset with RushCard and I have been a customer since 2012. This is the second time RushCard has put me in a bind after money post. I will close my account with them.

We had a problem at one time when our money was on hold. They got me down saying I've got four cards when I don't have four. But other than that, I'm satisfied with RushCard. I have been able to manage my finances better with it because I ain't gonna worry about overdrafts. I've been with RushCard for 20 years now and it's been fine so far, as long as we don't have any more block ups.

On October 28th 2016 I made two deposit to my RushCard. One for $500 and the other one for $120. On the 29th I made a payment to the company for $617. On October 31st Rushcard took the money back from the company that I paid the $617 to and did not put that money back into my account. Where is my money? RushCard I want my money. Someone working at Rushcard is stealing I do believe. Then they sent that company a letter stating they did a chargeback. So if Rushcard did a chargeback why didn't they credit my account back? Customer service is foreign workers. Why would they send the company a letter informing them of the chargeback and yet didn't inform me of anything like it's their money and I didn't exist.

I've had RushCard for eight years now, and the only reason I stay with them is because I'm getting the direct deposit early. Otherwise, I probably would not stay with them. I get half of my paycheck deposited on there and the other half in the bank. But I've been struggling trying to stay with RushCard because lately there's been a lot of problems. My biggest issue is customer service. I can't resolve anything or get a clear answer, or even get in contact with who I need to get in touch with. I haven't been happy with them lately. When I call the 800 number, there's not an option to talk to anyone. I have to play around and manipulate the system. To finally go in, I have to act like I'm reporting my card lost or stolen. That's when I'll finally get someone. So if someone's in an emergency situation and they need to access them, they can't.

Because we needed our money asap to pay bills and get food etc, we opted to put my husband's direct deposit into my account because of the 2 days sooner feature (the only good thing the company offers) and in the meantime we applied to get him his own card. When I had my own direct deposit set to my RushCard, it was normal for me to get paid on Tuesday the week of payday. So when Tuesday came, I called to inquire why we hadn't got paid yet. It takes forever to get in touch with someone. But when we finally got in touch with someone they said nothing was pending to my account... which immediately worried me. My husband told me not to worry but women’s intuition.

I've been a Rushcard holder for eight years and since using it, I don't carry cash. It's also more convenient to pay bills or make online purchases. Also, the team at Rushcard answered the questions I had but once or twice a year, I have some sort of problem with the card and I’m not able to access my money or get in touch with a person.

My husband and I had a spat, so he called Rushcard and told them I made an unauthorized transfer from his card to mine. So they immediately cancelled his card and issued another one. They also blocked my card (no access at all). So an hour later he cooled off and called them back. He said they told him the hold would be lifted in less than 48 hours. However, I called back the next morning to find out what was going on and I was told by two different reps it could take up to 90 days. I asked for corporate's number and they told me that they don't have that number because they communicate internally. So now our money is just floating in the wind.

I have been with RushCard since November 2005 and this is the first time I've had to complain. On November 23rd I had five unauthorized transaction taken out of my card. I notified RushCard immediately, unfortunately the customer service received was not at all helpful. When I advised customer service of the unauthorized charges I was put on hold several times for a total of 45 minutes to be told I needed to call back in the morning to file a dispute. I not only filed a dispute but I also filed a police report that was approved and is being investigated. I have yet to receive a status update on my dispute and my money has not been refunded on my card. I tried to call and find out the status. I can never get a representative. My call continues to be disconnected. This is absolutely the worst customer service I have received and I am in disbelief that after being a customer since 2005 my claim is being handle so poorly.

Rushcard never works with me. I have been with them for years, I keep thinking they'll change but they never do! We had my husband's direct deposit put in my card and they are rejecting it. Saying it will take 3-5 business days to get it back! This is the money we need to pay our bills with! This is just one situation among many, we are contacting an attorney tomorrow and suing them for everything we have gone through because they don't want to work with a loyal customer!

I received a RushCard as a birthday gift; I am not interested in this card and simply want a refund. I have contacted the company via telephone, email and written correspondence to no avail. It is next to impossible to speak with a representative when you try to contact the company. I have provided the requested information and as of today's date I am still waiting for the phone call. I have requested a refund for over a month via phone, email and correspondence; I have not received the refund as today's date. The two weeks refund period has elapsed. I am at a loss. I can be reached during the hours of 8 and 6 p.m weekly. I am truly at a loss! This is not good customer service.

My card was stolen and then used. I filed a complaint with RushCard to get credited for my funds. Instead they denied my claim and took money off my card without giving me any kind of notice. When I called to find out why money was taken off my card they kept transferring me to different people. I HATE RUSHCARD AND WILL NEVER USE THEIR SERVICES AGAIN!

I have been with RushCard since 2007. My direct deposits are all over the place. Never two days before payday and very, very, very rarely one day before payday. Recently, my payday fell on a holiday and I wasn't paid before the holiday but I was promised the next business day afterwards. Which fell on a Monday. I was suppose to go out of town and of course pay my bills. No one in customer service cared they all said it's on Metabank. It's the next business day and I'm still waiting. This is getting me into more financial trouble and I am beyond upset.

I have been a RushCard customer since 2013 and have never had a bad experience until now. I have questions on my account and I'm unable to speak with a live representative. I have tried multiple times to try and register online and check my account online and still unable to get anywhere. I'm seriously thinking about changing cards now.

This company has poor customer support. A toll free number that is automated. No real person to talk to. Emailing is like pulling teeth! They can't seem to find your account even when you send them information such as last 4 numbers of your account, name, last 4 numbers of your SSN! I sent 5 emails and get the same response. They can't find your info. My card expired and I asked for a new card. I can't pay my bills online until I get a new card and activate it! A automated email was sent saying a new card will be mailed. And how long will that take? Most companies send new cards early to avoid a deactivated card. Poor customer support, POOR!

I have never had such a horrible experience with any other company. I was very happy with the product and even made many referrals until I actually had a problem. I was treated horribly by customer service and when I asked for the corporate number they refused to give it to me. I also called late in the evening because that is the only time I was available and I was told I couldn't be helped over the weekend and had to call back on Monday morning. I was left an entire weekend with no access to my money. I am very disappointed in the service and am pulling out all of my finances in the near future.

I called just to dispute a charge on my account. The girl told me it was policy to cancel your card when you dispute a charge. I told her that I couldn't cancel my card right then because I had a direct deposit coming the next day and needed my money for bills and kids. She didn't care and canceled my card anyway. Then they charged me $30 to send me an expedited card.

I've been a RushCard holder since May and I like that I get to view my transactions on my phone, instead of having to keep calling my card to see how much money I have in my account. I don’t have to keep getting worried if I could pay a bill because I don’t have enough money and I can see if I could pay for the next two weeks. I have a car note and if I use my other debit card, I would have to keep calling it. But with my RushCard, I can see how much I have to put down ahead of time. Using Rushcard for to pay bills or make online purchases is very convenient.

I actually love it. I've had no problems with it. I've turned all my friends on to it and so far no complaints. Thank you RushCard. If your kid needs a card get them a RushCard. If you have trouble with the (BIG SHOTS) get yourself a RushCard. I am glad I did.

You guys deposit money two days early and that is the only benefit. The only ATM you can use without fees is the one at Walmart and honestly that one is down 70% of the time. You guys are the absolute worst banking company in America and Russell Simmons you should be ashamed of yourself. You portray yourself as a hero/champion of the ** community yet you take advantage of minorities at every single turn. Let's face it. That is who you advertise.

My card was misplaced but I checked the transaction and nothing was missing so all I needed was a replacement and no one will assist me in this situation and I have 4 kids I have to feed and a car that needs gas and my card blocked so I have no access to the money I have on my card to do these things.

I've had RushCard for more or less three years and I like it. With it I'm able to carry my money on my card instead of my pocket. I like when they send me a text message and tell me what my balance is. I'm also able to pay bills or make online purchases which is convenient.

After several years with the ups and down of RushCard I'm calling it quits. My direct deposit is so inconsistent. Hardly ever am I paid 2 days sooner. It's more like 1 day sooner and if that's the case I can actually wait for my regular payday and not worry about inconsistencies. RushCard is not rushing to get me paid. I'm disappointed because I tried to support this company and the Customer Service is worse.

I heard pretty much through word of mouth that RushCard is a good card and I've been a RushCard holder for about four years. I used scheduled payments, and then the email and text alerts let me know if the balance is too low so that helps a lot. Furthermore, the direct deposits are submitted on time. Most of the time, when I call, their reps are very friendly and helpful. However, I notice that when I'm getting a refund on my card, sometimes it takes from 20 plus to 24 hours to see the transaction come back on the card. If they can improve that, that would be great. Otherwise, I'm okay with everything else and would recommend them.

I get my check early and there's no overdraft with Rushcard. On the other hand, when you speak to the customer service representative when you lose your card or you need special attention, they can't do anything always. Everything has to be done through the mail. It's also usually difficult to reload using their reload locations. I'm totally dissatisfied.

Rushcard customer service sucks! It's hard speaking with an customer service representative and they take forever to contact you through email even though they say they're available 24/7. When calling RushCard they don't have an option for you to speak with an representative. You're just on the phone with the automatic system. Which doesn't help at all. Does anyone know an direct line for rush representative?

I've been with RushCard for a while now. I even toughed it out during the whole account freezing issue that was all over the news a year back. I lowered my amount deposited in order to avoid such an issue. I love the early deposit, and the how transactions are taken in real time, not leaving items pending. I started raising my deposit amount again. And the last 3 weeks have been great! Till this week. Had the whole check deposited. Of course there it goes... NO DEPOSIT. :( Guess it's back to the bank for me.

I get paid early with RushCard. It makes managing things easy and moving through the app is a benefit. It's also very convenient to use the card in paying bills online. When I talk to their people, they are always good.

My account placed on hold that wasn't what I was upset about. What I was a said about was I was unable for the life of me to get a hold of customer service due to their automated system. I was finally able to figure it out after about two and a half weeks of frustration. I email to customer service whom replied almost immediately and left their number, the same number I have tried the following two and half weeks. Anyhow I figured it out. The supervisor I spoke with and dealt with was amazing, amazing. Thank you.

My Direct Express card was compromised and they didn’t seem to want to help in any way, shape or form. They allowed to be compromised to the tune of $600, so I switched immediately and went with RushCard. I liked RushCard's approach when I signed on and I liked the cost of it. I get my money earlier, and managing my finances is all around easier right now.

This prepaid card service gives poor customer service, you can get a question answered easily & there is never a manager to speak with. I have a question that I asked 6 mos ago via email, since they say that the way to get it answered, it has not been answered as of yet.

I want a card for my husband and try to call but couldn't talk to a live person. Everything was automated and couldn't get my questions answered. Trying to find out why you were taking a dollar out for every transaction I made when I signed up for the 5.95 a month. Is why when I use my card for more than 2 transactions you decline it when I have funds available?

** customer service - been told my money would be placed back in my account two different times. First it was an hour or two then it was 10 pm - here it is well after that and now it's 24-48 hours. What a joke.

I've been a customer with Rushcard since 2011 because I don’t like banks. It’s the only card I have. I like that there's no overdraft and I can’t take out what I don’t have. Also, I get paid two days early. It’s great but I had a problem recently. I had to wait 10 days for my money. I called them about it and their demeanor was okay.

Not satisfied with the service. There are fees for almost everything. You charge a monthly fee and I'm not sure what the fees are for. There are very few atms that are fee free. Customer service is not good either. Agents are reading from scripts and never answer questions fully. Also many agents do not speak english which can also be a reason as to why they do not answer your questions, they don't understand what you are asking. Improvements needed everywhere.

When I first started using RushCard I loved it. Customer service was good and helpful, was able to keep accurate count of my money. Over the last year there has been a lot of complicated issues. I love the easy transfer to other RushCard users and new way to deposit checks thru Ingo.

I’ve been using RushCard for over seven years now. It's very convenient to have and I can have an actual accounting of my finances. Most of the time, my interactions with their reps has been quick, so no issues.

I had a good experience. It's just very difficult to keep talking with the animated or automated. Is there a talking to a real person? I prefer that personal old-school touch would talking to someone instead of a machine. Otherwise it was okay. You have a great day.

I have been a RushCard member for 11 years. It is the most convenient and beneficial service to date. Although I use traditional bank accounts and other prepaid cards, RushCard stands out as a leader in the Industry. I have referred friends and family to use the service as well.

The RushCard experience has been unregretful and pleasant at the same time and I would not hesitate to recommend the experience to anyone that needs to deposit or just enjoy the transferring transactions.

I have been trying for months (Since July!!) to get a fraudulent charge removed from my account. The vendor that the charge came from being unwilling to work with me, I decided to go through my bank who should be on my side to support me in these matters. I have filled out all required paperwork and was told to wait for a decision. That was July, it is now October and I have not heard 6 words from them since. Can't get anyone on the phone. They won't answer emails or the "Customer Service" Facebook page.

The only dissatisfaction with the service was that the phone prompt didn't give an option for lost or stolen cards. So it took me a few hang ups and call backs to figure out how to speak with a representative, but when finally speaking with someone they were very helpful...

I have been a member since 2004. My account was recently debited wrongfully for a huge amount. RushCard did not try and help me get my money back. Most of the people I spoke with were very rude and really didn't seem to care. I had to take matters in my own hands. Didn't get my money back for 2 weeks. In the meantime I had services shut off and a eviction. I changed my card and they assured me it wouldn't happen again and sure enough a month later by the same company it happened. I have since then decided to not use my RushCard account for my payroll deposit. Not a good company to protect what's yours.

I've had RushCard for a couple months now. I do get paid every Wednesday instead of Fridays, but I don't get paid until late afternoon. Here's the thing, when I first got RushCard I expected to get paid on Wednesday in the morning. But no. My paycheck was posted at exactly 1:50 pm every Wednesday for weeks. Now they started paying me at 3pm every Wednesday. I sit and anxiously wait all day for my money. Because I have lots of bills to pay. It's a shame they hold your money and post it onto your card whenever they feel like it.

I've got RushCard for over 10 years and I like it. I can use it wherever I want to, and the pay comes in a couple of days early sometimes. It's very convenient to pay bills or make online payments with. I use direct deposit frequently and it's real easy to use the reload location. If ever I had to call customer service, they were very professional. It's a good card and does what it's supposed to do. The only thing I don't like is the fee for every transaction. But other than that, it works out well and I would recommend them.

I love the fact that I get paid early, & it's always on time! Hate how much I spend in fees, but it's worth it, not having to deal with banks & the nonsense that goes along with it. There are no local fee free atms near me, but my card is accepted everywhere... & I downloaded the app, so it's easy to track my spending, & I get a email as soon as my deposits are posted. Very satisfied. Been with Rushcard for about 2 years now, & recommended it to all of my friends, which if they sign up, we both get 30$. Who doesn't want $30 for free?

RushCard had an offer that if you downloaded their app and cash a check through Ingo Money through said app, that they would deposit 10$ into my account, well I did all that was asked and have not had 10$ bonus deposited to my card! I've made several attempts to contact and haven't got a response at all, made at least 4 attempts to contact in the last two weeks and no word back, nothing! Only issue I've had, otherwise love the RushCard, but when it comes to the bonuses they don't come through. This is not the first time, last year I referred two friends and was supposed to have 50$ deposited for each and never had that deposited either and when contacted no response. So it's just the same thing with RushCard, you do what is asked to receive the bonus and they fail to deposit to account! Not sure I'm ever gonna refer anyone again.

They were nice and very considerate about getting my card out. They asked me how I was doing and I told them I was sick. She told me what to do to get rid of my cold and I now feel so much better. I appreciate that fast service she gave me. Now I'm just waiting on my card.

Yes I would tell a friend about RushCard. I love it plus I can pay my bills on time and get my pay a day early with my new RushCard. I'm a single parent and don't have a car but my RushCard allows me to pay my bills on time from home. I love the pause protection plan as well.

I love my RushCard. Makes shopping and bill paying conveniently easy. I've always felt safe using it and have no trouble. Wish we could put more than $500.00 a day on but it does work well. I also wish there was a way to contact an agent when there is a problem. It's all only a automated. Thank you for your time.

I've been with RushCard since 2004 and I've had two cards from them. I went with them because back then they offered the early deposit and I liked Kimora Lee's pretty cards. I use it in paying all of my bills which is more convenient than going to the actual place. Also, it prevents me from going into negative whenever I got zero balance. Therefore, I don't have any extra fees coming my way to adjust the pay on my next paycheck. I also get paid two days ahead of time, and it's a lifesaver. Anytime I called RushCard for any reason they would always say “Thank you for being a loyal customer,” since I've been with them for so many years. I've lost cards several times and they replaced them. Having a RushCard is a lot better than going to a regular bank.

I recently was referred by my friend for a RushCard. She sent me her link and I signed up under it and used her referral code. I load the $20 on my card that I had to pay $3.95 to Walmart and $3.95 to RushCard. Then they don't get me or my friend the $30!! I called after a half hour of trying to talk to a human. I was told that I didn't use her referral code!!! Which is untrue because you can't complete the signup without it (You get an error)! So I highly DO NOT recommend this card unless you want to throw away $8!

I love RushCard. I have nothing but good things about it. I had a little click one time but other than that, I recommend it to anybody. It's kind of hard but I love it, especially when I go to a grocery store and ain’t gotta have any cash, and somebody may want to rob me, I ain't got that. Also, their reps were helpful, professional and friendly when I called in. Everybody I talked to took time and found out the problem. It's been a good experience. I wouldn't change.

I've been with RushCard for over a year now and with them, I know my information is secure. I use the card mainly to handle transactions which is just fine. So overall, I'm happy with their service.

I have been a RushCard member for about 5 years or more and my numbers no longer a visible on my card. I tried to order a new card but unfortunately I have to send in so much paperwork cause I moved and they don't have my updated information on file. So I have to make do with my same card until I have time to send in the papers. On another note I also use the indigo thing to cash a check and didn't receive the ten dollars they said you will receive for using it. I just don't know anymore. But I do love my RushCard as they can see I have been a member for so long.

I've been a RushCard holder for two or three months. Sometimes I purchase something online with it, but I normally just take my money off and pay the bill. I use the direct deposit more often, but I've also used a reload location.

Since using RushCard, I don’t get to spend much as I want. I use the direct deposit reloading it was very simple. Also, getting my check two days in advance is a benefit for using the card. My experience with RushCard is good and they need to give us, the people who've been with them for a while, a raise.

I got myself a Rushcard because I was getting a good deal. I get my direct deposit on it, and I also use the Rushcard app on my phone to find a reload location near me. The team at Rushcard was fine, and they helped me every time I called. I just wish they’d drop that monthly fee.

I've been with RushCard since I started my drive in April and everything has been great. Bill payment is convenient. Plus, direct deposit is always good. I get paid two days sooner, haven't had any problems with withdrawing any money and I use my direct deposit free points. Their customer service rep was very awesome. I used the card at the gas pump, then it took $50 off of my card, so he informed me, "It's best to use your card inside because there's an authorization charge that they charge you, but we will put your money back", and they did. I'm very pleased with the service and have informed a lot of people about it.

I have good experience with Rushcard. I've had them since ‘08 and my best friend told me about them. I use Rushcard to pay all my bills online so it saves me trips going to places to pay bills and waiting in lines. I also use it to do shopping. It's very convenient. I mostly use direct deposit every month. I had people taking off my card and a representative handled the problem for me so my money could get back on my card. Other than that, everything is okay. Rushcard has great service and I would recommend other customers to apply for Rushcard in the near future.

A co-worker told me about RushCard and I've been using it for about four months now. I use the online app and since I got the card, I get paid a day earlier than before. It's also convenient to use the ATMs and pay bills and make purchases online with it. Their reps have been great as well.

Russell Simmons 50$ hype. I received my RushCard. Activated it and the ad said I would have 25$ but no 25$ is there. I deposited money and still no 50$.

I've been with RushCard for so long and it's been very convenient and great. The main advantage is there’s no overdraft fee. Also, I don't have to carry cash and my personal information. I use it sometimes to pay bills or make online purchases. My interactions with their team has always been great.

I have been with the company for over eight years. Problems here and there but not like this. I've spoken with 8 representatives from Rushcard and I keep getting lied too about when my money will be released. I had one representative named Eduardo say he saw documents that weren't even there and to call back at 3:00 pm so that my two hundred and twenty-six dollars can be released only to find out it couldn't be released because no document was on my account. I was told that the hold will be lifted 3 - 5 business days. Then I'm told today it could take 35 days. I asked for the number for corporate only to be told there is no telephone number for corporate. I don't know about Mr. Russell Simmons but I need my money. I can't move in with him if my bills aren't paid because RUSHCARD representatives can't get their crap right. Such a rip-off. Shame on you Mr. Simmons. Return my money and you can have your card!

The team is very informative, and if I have an issue, they resolve it as soon as possible. Online payments using Rushcard is very convenient. I have the early access to funds so my bills are not behind trying to wait for funds to be loaded. Furthermore, Rushcard doesn't have extra charges and everything is not really complicated.

The worst card on the market. Been with RushCard since 2012 and now nothing but problems. I have 200 on my card and RushCard put my card on hold. No customer service, no emails. Just plane stole my money right in my face. I will sue RushCard. This BS has to stop NOW!

Great Job!

I have never received my paycheck 2 days early since you guys started this. Why is this? My check is always posted at different times. Why? I've been with RushCard for 7 years and I'm about ready to give up on RushCard for reasons stated above.

I chose RushCard because I felt like there's more to get than any other credit card company and there are no fees. I’ve been using it for almost a year and a half now and I've been managing my money well with the card. It's convenient for me to use to pay online. The only issue is that when I call for customer service, I have to go to the home number keypad instead of having an option three or option zero for customer service. But customer service helps me out. Overall, the quality of my experience with RushCard has been good.

This is the second time that upon making a transaction, that my recipe said the price charged and my alert reported an larger amount. Typically $20 more than what my recipes says. $20 more than what the purchase was... I'm trying to make ends meet. Meanwhile there had been many attempts to reach customer service by phone. However that is a DEAD END. I'm getting ripped off by a company that I entrusted my funds with. What can I do to resolve this ongoing problem... Or is there a better way to report this problem and have my funds returned to me. Nevertheless I will be cancelling this card as soon as I have exhausted my funds.

I found out about Rushcard years ago when an old co-worker texted me about how quickly she got her paycheck and I got mine a lot later than her's. So, I thought if I can get the money earlier, why not? I manage everything a little bit better since I started using my Rushcard. I can access my finances faster, but everything has still been the same. The only time I ever had a problem was last year when a glitch happened from switching banks. Aside from that, it has been positive. Overall, it was a convenient experience.

I have had a Rushcard since 2007 and never had an issue receiving my pay. I noticed that the deposit started appearing later and later. Since my paydays are on Fridays I just let it go. But today is actually payday and still nothing has posted to my account. This is why I stopped my entire check from going to Rush and I am thinking about shutting my card down completely. Customer service never can tell you any information. I signed up for 2 more cards one for my usage and another for my son to use to order sneakers offline but at this rate, my bank is doing better than Rush. My money posted at 3am through Bank of America. Someone needs to post the rest of my paycheck ASAP, and I know it's been received especially since I work for a bank.

I don’t have a bank account so the convenience of being able to load money onto a debit card when I want to buy stuff online or pay a bill over the phone made me get a RushCard. Customer service has been great even if I give them a hard time sometimes. My only concern is that the numbers on the last card I was sent faded, I guess, when I take it in and out of my wallet so I can't even read the numbers and don't use it.

I tell people how easy it is to refill and use. I always know my balance and customer service is the best. My daughter is a member and we are both happy with your service.

I have called Rushcard for approximately 2 weeks for replacement card. Never received 1st on the mail, my paycheck, direct deposits. Couldn't even access my money. Called Sept 8th in for another complaint of no card. This time I get my card expedited and it's a fee. Finally receive my card by FedEx and it a old card that was sent to me with my old acct number, so another direct deposit coming in soon and I still can't access my funds to pay my bills. Then customer service has a nerve to say I have to wait for another card... BEYOND FURIOUS!! I WILL BE CONTACTING MY HR DEPT TO PUT A STOP ON ALL FUNDS AND SEND ME A PAPER CHECK!!

I right now hate RUSHCARD! I had two unauthorized transactions that were done while I was home (with card in my possession) and found out when I received the text message notifications!! One was for $2.00 and the other was for $200. I did all the steps to get my hard earned money back by filing police report and all the paperwork requested. My case was denied so I appealed it and my appeal was denied as well! Do not use this for service unless you really need it and cannot open a bank account. It is not secure at all. I just had $200 stolen from me and will never get it back from these people. Makes me mad that it takes so long to get a representative on the phone too who sounds like they aren't even in the United States.

I was looking for a way to deposit my paychecks without going to a currency exchange type of deal, and that's when I found RushCard. It lets me keep track, and gives me the freedom to have my money on a card as opposed to having cash in my pocket. I can get the cash off if I needed that. If not, then it's there. It's like having a bank account when, at a time, I wasn't able to get one. I put money there if I need to, and still get some funds directly deposited as well. One benefit that I have had is deposits come earlier. So if I was supposed to get paid on a Friday, as opposed to waiting on a Friday, then my money would be there that Thursday evening sometimes. It's also very easy to make online purchases.

Sorry for the delayed response. I would like to say thanks to the corporate rep that called and resolved my issue in a timely manner. I will continue to use my RushCard as I have done in the past 2 years. I apologize for the original bad review but I was upset. I guess that's why we should never speak in haste. If you have all reps like the one I spoke to y'all will be the best-pre-paid card around! thanks again :)

This card is amazing. It is just a simple and easy way to get your money when you need it the most. I highly recommend everyone to use it. You dont have to worry about crazy bank fees, overdraft fees and etc. Just overall it is a great product.

I love my RushCard and wouldn't trade it for any other card, but I would prefer they go back to the cards with the raised characters. The newer ones, the name and numbers rub off very easily, and I couldn't buy anything online because I didn't have my number. Otherwise I would and have recommended RushCard to everyone.

If my deposit comes early I get charged in that month. Then if I have leave money on my card then come a couple days later they charge me a fee again it's almost like I'm paying two monthly fees. Not enough customer service reps takes forever to get through to someone, and when they system messes up or a problem arises the customer pays for the screw up because you won't be able to communicate the problem with anyone. The communication is not good when it comes to people money.

I heard RushCard was pretty good and I've been a RushCard holder since 2010. So far, so good and I've never had any complaints with them. I use it to get my disability check and I get it two days earlier and that's a big plus. I like knowing that my money is there. I withdraw the money then pay bills and it's convenient. I've never had any problems and if I’ve had a dispute, they’ve always solved it upfront. I use the reload and they send a thing to my credit bureau. I called the customer service one time because my money was supposed to be there and the girl said, "Hold on just a minute. Let me look. It will be posting within the hour." She could see it and said it just hadn’t hit yet because it was so busy. Then 20 minutes later, my money was there. They're always very helpful when I call.

RushCard is a classic card to have. It's easy to acquire and a great way to receive direct deposit, save and spend without hassle. It's great for someone who is looking for all the features of a credit card while spending their own money. There's no bill at the end of the month!

Love the RushCard. I can request money from friends and family and receive it immediately. Being that I am a college student it comes in hand. Thanks for everything. RushCard is always on time.

I am sorry I ever got this card. You lie about everything. You never give referral money. You lie and say the code wasn't used and I know it was because I am with the people I referred. They use my computer to sign up. You keep people money from them. You know you do because you settled a lawsuit against you for that very thing. You are liars and thieves.

I have been with RushCard since the beginning! Very satisfied and if I ever have a problem with my account, they always have solved it. Also it comes in handy getting my deposit early!

I can't enter my email and password for online because they block me.

Charged fees from unknown places when making purchases. Charged ridiculous transaction fees. Charged fee for transferring funds from one RushCard to another. Could not get in touch with LIVE agent.

Going on my third year with my RushCard. Would like to see that faithful members could elevate to a more permanent account, where a mouth large deposit would be made. Otherwise I have no complaints.

My experience with the RushCard has been ok. I've had one bad experience with The RushCard and That's when I had my income tax deposited. If it was over or $2,999 you was supposed to deposits $30 into my bank account. But I never received it. And I haven't complain yet but I do want you'll to know it. Other than that I'm mighty please with your service. Thanks.

Never had a big problem with the card. I get my pay a day early. The only thing I do not like is that I cannot understand the customer service representatives very well at all.

I tried to get a card for my daughter, who is underage, so I completed a parental consent form. I called and got only problems. Fax number was not correct, had to upload and speak to several reps, then get transferred to suppose to be supervisors, who were just reps. Still to this day no card, no email to see to if my issue was resolved - nothing.

I received a callback for my review. I spoke to a customer service representative, named "Jasmine ", she was very concerned about our problem and was going to do whatever she could do to resolve our issues. She said she'd call back once she figured out what was happening and she did!!!!! Not only did she figure out the problem, she fixed it. We were so impressed by this, it's because of this woman "Jasmine " and her great customer service we continue to say with Rush card. Jasmine, you are AWESOME!

Several times my login account was tampered out and I was lock out of my account and couldn't get access to my money. Also RushCard customer service rep should be able to wire money card to card for card holder. It's hard to understand some of the phone reps when calling in to ask questions. It's a serious language barrier and makes it difficult to conduct business.

Someone used my card number, I received a text message, so when I checked on this and found out that my account had been hacked, I tried calling customer service with no avail, because every call has an automated message! I am very disappointed with this company at this point!

I made a dispute on 2 charges on my card and emailed customer service about it. On the email I received back it said I would receive a response in 12 hours. I have not received a response or refund for the money taken from my card.

I use to be able to talk to customer service, now I can't. Sometimes when using my card I'm being charged twice. Once I never got reimbursed. I also referred someone using my referral code and didn't get my credit. I'm checking around for a different card so I can leave RushCard. I'm very dissatisfied with your company.

This company is the worst financial institution I've ever dealt with. Tons of techno problems and half time can't even get access to my own cash. Soon as I fix my credit enough I will be getting bank account. RushCard is the worst.

I lost my card and didn't realize it til payday. I really needed my pay that day for an important bill that needed paid that day. I was locked out of my account because it said the password was wrong and I didn't have my card number due to the card being lost so I couldn't transfer my money to a friend's RushCard to access my money til my new card came. I read on RushCard website an express cash option. I was willing to pay the $30 to receive my money the same day. Well I called customer service. They were unable to help change my password I understand for security reasons. But without a card you can't change it so I really think that should be changed to a different way to change your password or at least give a second option.

All numbers listed do not go directly to an English speaking person and took forever to get to speak to a person and not an automated system. Very dissatisfied with the services and will switch card/service.

I have used RushCard for several years now as an additional account for direct deposit of my paycheck. It has always been loaded early and accurately. I use it to augment my budget plan and separate expenses from entertainment and miscellaneous spending. It's easy to use at any retailer I want and easy to reload as well. I use it a little more heavily when I travel because I feel more secure knowing that I have protections from fraudulent use of my card and that a thief will only have access to the funds on the card if I don't catch it right away. I know my information is secure and my money is too. It gives me peace of mind to know that I have a secure financial tool that I can rely on for the long haul.

Once you actually get in contact with a customer service agent, they are really professional and very caring and patient with you and very willing to help you with anything with your account or just general questions! Thank You!

The customer service sucks. You only get an automated service. I could never reach a real person. There is no button for a real person. The automated service only wants to read your transaction history. When I need help with something no one.

RushCard is a great card to have and I never had problems with them and didn't have it solved quickly. But seems like store now are going to the machine that only take the debit cards with the chips... Really would love to be able to get one of the cards instead of having to manually key in my number.

I wish that as a RushCard holder I can get my checks loaded Wednesday afternoon not 2 am Thursday. That would make it lot easier on me and my bill schedule.

Service been good with card. Customer service is bad. It is very hard to get issues resolved.

The alerts keep sending me the wrong info and it is usually late.

My favorite thing with RushCard that no one else offers is the check load with picture.

After talking with Jasmine. She has explained the dispute and doing what they can to get my money back to me from that fraud of a company [parkview credit]. We'll see how this plays out.

I have never had such a wonderful card. I have recommended this card to all my friends and coworkers... Cannot believe how easy and responsible the card company has been to deal with... Thank you.

Rushcard has been great. Their reps have always been nice, very helpful, and very informative about everything. I like that I get paid earlier with them. I pay my bills and make online purchases all the time with my card and it's very convenient for me. When I refer people, I also get money for it.

When there is a problem and you need to talk to a person you have to go through a channel that tells you to put your SS number in six times before you can get customer service. That's so frustrating! Why not just press a number for customer service?

RushCard is great, but someone took $181 off my card which I didn't authorize them. I don't know who they are, but all I know it's for a Disk which I don't have one in my yard nor I don't stay in Englewoods California, or wherever it is I don't have 1.

I was very displeased with RushCard. It ate up my balance with unknown fees. I was charged a fee when I transferred funds from one RushCard to another. I was charged astronomical fees when using the cards at the ATM and for making sales purchases. I couldn't keep any money using the RushCard so I cut them up, paused the accounts online and went back to my former bank, never to fool with another again. And what's even worse, I couldn't get a live person on the phone to tell about these things...it was the worse.

I have been a VERY long standing customer and this past week I have had the worst interaction with RushCard member services. I will be closing my card after my new account is verified with my employer and will NEVER use or recommend this card to ANYONE. Your customer service people are not friendly or helpful and your management staff acted like they were going to help and then conveniently the call was dropped. It took me over an hour just to get to a manager and then to be disconnected and spend another hour trying to get my problem resolved. In the 6+ years that I have had my rush card I have NEVER had an issue so when one does arise I should be treated better. So good bye.

Ever since RushCard switched from JP Morgan to whatever bank they use now I have experienced problems. Twice now I have been unable to have funds transferred into the account and now I am using a new account entirely (not RushCard). I don't know what went wrong. It used to be a great before, but not anymore.