RushCard Reviews

Too expensive to reload and I wish we are able to use the card outside the country soon. I'm bilingual and I have better experience with customer service in Spanish. They are the best.

I only had a week or two of problems. Then it went away. I HATE how inconsistent the direct deposit is. Sometimes I get it at 5, sometimes midnight. It's not my employer. I hear the customer service is outsourced and they barely speak English. Shame on you Mr. Simmons.

I am very satisfied. I have never had any problems with this account. Deposit always there. I will surely continue with this card.

Each time that I have called to speak with someone you either cannot get through or once you do you get hung up on. I have not called in a while because of this.

When I first opened my RushCard account in 2010 I was very satisfied with everything. Then they started offering my direct deposit be available 2 days sooner, which only added to my satisfaction. Being able to text and get my balance was a great feature, and receiving a text when my deposit was available was excellent. However, the past year or so it has gotten considerably worse. I no longer receive texts when my deposit is available. If I text to get a balance, I always get a reply saying my balance is $0, but when I log in, that's not the case at all.

Although I've had a couple of hiccups with RushCard, for the most part, they're okay. The 2 day early direct deposit was the reason I chose them over other prepaid card providers. With my card, my bills are paid on time. I do not always have to go to the ATM. I can swipe and go. It's very convenient being able to use RushCard to pay my bills and make online purchases because my bills get paid and I can purchase anything I want. The team members at RushCard have all been good. Overall, I'm satisfied.

I called several times before today and I've been a customer with THE RUSHCARD since 2013. Lately every time I call to ask questions about something they ask for my social security number, my address, my cell number. If you already have pulled up my info why do you need all that? Well I finished with the customer service rep. She transferred me to the security department so I could proceed with setting up a code. I understood that. What I didn't understand - why you keep asking me for the security code for my account. "Ms. C are you going to give me a code to put in the system?" No. No. No. Yeah I thought y'all would be like the banks and have my pick a code that only I know. I not you and I. "Well, Ms. C are you going to tell me what you picked for your security code." She kept asking me, until I got so tired of the convo I hung up the phone. No Click. Where is the safety and security in this world?

On March 11, RushCard had computer issues. I withdraw 102.50 @ 4:42. They triple billed it @ 4:44 and 4:45, along with 2 other double bills. Calling hasn't work to resolve. I was told to email, indicates I will get a response in 12 hours. Nothing but a mass generated response indicating I should call 866 number again. They have issues on a regular basis. On any given day you can have problems getting access to your money. Been a member since 2003 and what do I have to show, no faith, basically crooks or just poorly trained. I need help.

Having a RushCard is very convenient. I don't have to go to the bank and wait in line because my paycheck is deposited directly in it. Setting it up was easy. The only thing I did is get HR to list me up. I get paid early and I don't have to worry about going over what I have. I know what I got, when I got it, when I used it and how much I used because I get the alerts on my phone. It's easier to swipe it and go. Every time I call and have a problem, I automatically get it solved right there and then. Everybody always helps me and is really nice. The only problem I had with the card was at Food Lion. For some reason, I can't get cash back on it. Every other stores I have no problem with RushCard.

I have been RushCard member since 2011. I have a bank account but like the 2 day early to receive. I used a MoneyPass atm which based on information received it is no charge. But yet was charged $2.50@3 and have made several attempts to get resolved but keep being given runaround stated 1-2 business days. The issue is not so much the refund but the fact the atm is convenient for me, should be free and this issue has been lingering on for over 2 weeks which is unacceptable. I am in the customer service field and just baffled with the way issue is being handled and how a company can exist with treating customers this way.

I have Rushcard since 2010. I like it but I’m in a situation where someone took $1000 out of my account. I call every other day but they don’t have any information on it yet. I haven’t heard back from Rushcard and it’s been over two months.

I noticed my account was missing a little over $500 so I filed the dispute via the email address provided. I was asked via several different emails that more information was needed. Finally I was asked to contact customer service which I did. I was sent via email forms that needed to be signed. I printed them out that day and signed where was needed. I was advised I could email them back or upload to my online account. Neither were successful. So I was finally able to get access to a fax machine that was free, however it is an hour away from my house. I sent the fax, got a confirmation it was sent and waited. I was advised it takes up to 3 hours for it to be entered into the system. I waited 6 hours and called, it was not received, spent 45 minutes on the phone only to be told to try again. I am so upset that it has been so difficult to get 3 simple papers to this department. I am considering cancelling my account once this is resolved.

RushCard has been excellent. At the time when I got my card, if one had first activated a new RushCard, they match the $20 for the $20 first deposit. Then we had no fees at all the past couple of months from November to March. The card has been very convenient because my direct deposit shows up early. I'm able to use the app on our phone so it's right on my fingertips, and I can use Ingo, the new feature on the app, where I could just snap the picture of a check.

I got this card so that I could get my check faster since my bank only allows me access to my direct deposit on the day of the date of my deposit. Today I noticed that there were two unauthorized charges on my account and when I called to report it they told me that since the transactions were still pending they could not dispute it nor could they cancel the transactions or refund my money. As if that weren't bad enough they insisted on closing that account and issuing me a new card since my account had been compromised.

I like RushCard a lot. I've been a member for a couple years now. It's a very handy card to have. I get direct deposit from work, so it's more convenient than getting a check and then having to go to a bank to get the cash. I don't have to carry cash with me everywhere. I've got two cards and keep these on me at all times. It's very easy to transfer money when I want either one of the cards to use. Besides direct deposit, I used to do a lot of other side things too before, so sometimes I still may have to go and reload it myself, and it's very easy to do. I go to MyCVS right around the corner and tell them I want to reload cash. They take my card, take the money, and reload it within two minutes.

RushCard is awesome. Their daily limit is reasonable. Also, I like that I do not have the fees from the bank account. RushCard is also widely accepted. I originally had a Bluebird American Express and it was not accepted anywhere. With RushCard, I definitely have the benefit of not having to worry if someone accepts my card. I also use both reload locations and direct deposit options and I haven’t had any issues.

I have dealt with other prepaid debit cards and didn't like them, but so far, RushCard has been good. I get my checks with direct deposit, so every time I send something, I get an email showing how much I spent. I can also go online and check my account. One particular time, I added money on my card which took longer than normal to go through. When I called the lady from the RushCard team, she was very helpful. At the time she's finished, it showed where and when I did make that deposit on there and she was able to let me access it right then. All in all, I love that it's convenient and amazing.

The CSR at RushCard is horrible. I requested a replacement card, takes 5-7 days, waited two weeks (because there were two holidays and weekends so I gave it an additional week) to call and it was confirmed that they actually never sent out my replacement "because of an error." I requested a 2nd one and was told that Card would be expedited since I've been inconvenienced. I called 5 days later and was told they don't do expedited shipping at all, so she lied. I waited another 2 weeks. Finally receive my card, but they kept all my funds on the first replacement card that didn't send out. So THEN they offered a manual transfer, which takes 1- 2 days, by now I know they're extremely inconsistent and unprofessional liars. So I called on the 2nd day, just to confirm as I suspected that they never processed the manual transfer.

I've been doing really good with RushCard. My finance has been fine. I get to pay stuff over the phone with it, that way I don't have to go and drive all the way out there to pay the bills. Paying the bills online has been the best thing ever. Plus, their team members have been really good. Every time I called and have a question, they answered all my questions really quick. I'm trying to recommend it to my boss. I'd recommend it to everybody.

When using my card today I took out 240.00 from the atm, RushCard charged me twice!!! I am a single parent with two kids and a light bill due today. I am pissed I cannot pay my light bill, my lights are off! And I'm told it will be 30 days until I get my money! Also for over a month my check did not come two days earlier. It's all **. Please stay away from RushCard!

I've been with RushCard for over 10 years. I like the fact that I get my money two days earlier. I could pay my bills before anybody else could and that's very convenient for me. It's an easy access. I'm able to get my money just about anywhere. I had to load money on the card and it's easy because they just take the card and put the money in. I don't have to fill out any form.

This card is a rip off. They block your card when they feel like it then ask for documents and then when you send documents they take forever to process them so now I have late fees because all my money is on this card. I'm canceling my service with them because now in coming out of more money, late fees disconnections, etc. all because of their system. I'll rather deal with my bank. I will never bank back with them or advise anyone to do so.

Love my Rushcard. Been a member 8 yrs, never once had a problem. I get paid on time and early and my account is always up to date on what I spend and what I do not use. Would like one for my son, he is 13.

I have had a RushCard for several years and I am pleased with the card and don't have any complaints about the product. I do have an issue with the rude people at customer service when I call in. I get the runaround every time I call and the language barrier is getting to be a bit much. I can't understand what the rep is saying and they always place you on hold for 2-3 minutes and come back with no resolution. I applied for a card for my son and since he is a minor, I needed to complete a parental consent form. I sent a copy of his social and my driver's license and it's still pending. It's been over 2 months and when I call in the rep says they haven't received my documents. I don't feel comfortable with that response since I sent in very important documents via fax and no one knows where they are. I can't believe this is how they do business.

I like the fact that I get text messages with my balance and the early direct deposit.

I wanted to try RushCard and it works great. I put money on the card and use it. I haven't used the direct deposit option but thought when they say "deposit" only, I get the money early. Their team was excellent and helped me out a lot. My experience with it has been great.

Just wanted to take time out to say, thank you to Jasmin ** of RushCard. I appreciate you helping me to resolve my issues I was having with Rush. Good job. I am well pleased.

I am unable to do an account login. I've tried re-applying but I guess you already know that it's impossible. They say I already have a login account. Trying to see my balance without having to call-up is not what I want to do. Please help!!

I put my taxes on my RushCard. Used it several times with no problem. Note after having my card for over three months they have never sent my permanent card. Now they have frozen my card and they refuse to unfreeze it. Their websites refuse to allow me to upload the documents they request and I sent it certified mail and they claim they never received it.

I ordered a replacement card over 3 weeks ago and have since then called 3 times to be told my replacement card was never processed. I now have money that I am not able to access because the supervisors will NEVER come to the phone. I have stayed on hold for a total of 3 hours and still no progression! I have sent numerous emails and advised RushCard that I will take this as high as I need to and once I get all my money off the card, I will be closing my account! This is ridiculous and I wanted to make everyone aware! Go look at their Facebook page and you will see that I am BY FAR not the only one with these same issues.... BEWARE!!

I've been a RushCard holder for quite some time now and my experience has been a good one. All I know is I can reload it on nearby locations and then use it as many times that I need to during that day. When I put my money on there, I can use it how many times I want to apply it. I take it with me on the town and that’s a good thing. I can load it or not, put my cash in my purse and put my card in pocket and keep on moving. I was able to use it to pay bills or make online purchases and it's very convenient. Customer service was good and they’re pretty nice when I call. I had ordered something off eBay and I had no results with it. I didn’t get the product so I tried to reach the company and I didn’t get any response from that either so I called eBay because they can take the money off my card.

It was recommended to me that RushCard was a lot better and the other ones are so complicated and confusing, so I decided to choose them. I've been a RushCard holder for a couple of years now and I use it as a backup for an emergency which works really good for me that way. I am able to find reload locations that are close and I use RushCard to pay bills and make online purchases. The team at RushCard were knowledgeable and friendly. I contacted them when I was having problems with the password and ended up getting it changed. They gave me a code to go in there and I was able to change it. Overall, RushCard is very easy and convenient to use and I have recommended them to other people that I know.

Would recommend Rush. I love everything about it.

I am truly dissatisfied with this card. I not only didn't receive my deposit this morning, I now have to go the entire weekend without my deposit. It has normally post 3 days before the actual date, but today, there is nothing. I am truly unhappy with this situation. I asked a customer rep "Did this dilemma occur because of an ignorant leap year?" Her response was she couldn't say yes or no. Seriously!

I am really happy with RushCard! I have been a member since 1998 and really love the direct deposits coming onto my card two days early. Very convenient for my family.

I've been a Rushcard holder for six years and it's been great. I have everything on it, I don't have cash in me. I use it to pay bills and make online purchases, which is very convenient. And I use their direct deposit option and reload locations that I'm able to easily find near me. Dealing with the team at Rushcard has always been positive. I chose Rushcard over other prepaid debit card providers because it was easy to access. But it's hard to only have $2,500 spending limit a day and I'm unable to increase it. If I was gonna cross a thousand, I'm gonna wait for another whole day.

This is my first experience with a prepaid card that is for ongoing use. I am learning to use it and getting use to it. It has been very useful.

The RushCard at first I thought it was going to be just another card same as the all the rest. I found out that it has actually benefited me quite a bit. I received my tax benefit in only five days! There are hundreds of refill locations which makes it super easy to and convenient to load your card at anytime. The customer service does pretty well when it comes to getting you the help you need. I can only think of one area where I would suggest improvement and that would be the app or online app. It's just too simplistic for me it needs a little more depth to it, like options for what you want to look at regarding your account or ways to use your card through the app. Overall great card 8/10.

I use my RushCard for direct deposit. I had heard bad reviews about RushCard so I was a little anxious but since they were recommended by a friend I decided to give them a try. I've had my card for 2 months. Today I received a text message that my direct deposit had been loaded to my card. One minute later I got another text message saying my card had been blocked and to call them. I spent over an hour on the phone with them. I was told they put a block on my card because I had a few declined transactions. At first they wanted to send me a new card in 5 to 7 days. I am a single mother living paycheck to paycheck. I have bills to pay. I needed to pay for medication today. I couldn't wait that long.

I like RushCard. They have no bank fees and a long time ago, you can get cash back every month. I use the direct deposit and it’s easy.

I've had RushCard for about 2 years and with them, I don't have a $36 recurring check fee, so that's trickled down everything else in order. Paying bills or purchasing online is as convenient as if you have a bank card. It's easy reloading the card through direct deposit because the money is 2 days early. When they went to their recent crisis, dealing with them was a little frustrating but once they got things on track, it's been fine. I think Russell (Simmons) handled it pretty good.

All I have to say is RushCard is a good company. And I love doing business with them.

RushCard has been very convenient and manageable because I could use the debit card to pay our bills, and money is available for me if I needed it a little earlier. The people that were with Rushcard were the reason why I chose them over a different prepaid debit card provider. But, the only thing that I have a problem with is reloading money on the account because I don't drive and I'm not near any of the stores. I just have some money loaded on it monthly. And, I didn't have a problem when talking to the team to see if I was gonna have a problem when I receive my fund on my check on my card when I noticed anybody else was having a problem. Overall, it's a good debit card.

I have been with RushCard since 2011 and I know like with any relationship there is no perfection. What I do expect is the correct information when I call and speak with your reps. I made a purchase with Walmart online and immediately cancelled within the hour of the purchase. So you'd think a few days tops to get your money back on your card since you have no merchandise. Well I have called RushCard 4 times now with no resolution or consistency in the answers I receive from the reps. I too am in customer service and I have to know state laws as well as company rules and regulations. So the last thing a consumer wants is to get inconsistency in the answer you get about when you will see your money reflected in your balance. Each time I called I was given a different answer.

Direct deposit posting have been irregular for the past three months which makes it extremely hard to plan bill payments etc. I have been with RushCard about 8 plus years and have been thinking about opening a check account because of the recent problems.

I had an issue about an transaction and so I notified customer service for RushCard and she kindly and politely told me to contact the other vendor. She was very professional and I got my situation handled and everything is fine. Love RushCard. I get my money a day early so that I can handle my business.

My sister called me about RushCard years ago. She had it and said "You should try to get it." And then, I had seen it on my email, and I applied for it. I have lost my card a few times, but now, since I have a wallet that's attached to my phone, it's been quite well. I don't have any overdraft fees. And the good thing is, during Christmas time, we didn't have to pay our monthly fee. RushCard gave it as a gift to us and it was wonderful. And then probably in March, we will end up having to pay the $5.95 fee again. Every time I swipe my card, it will be $1, so I'll just do the whole $5.95. When I call them, they're very nice and they take time to hear and listen to me. They make sure they go over everything they need to when they talk to me, and I appreciate that a lot.

I have started buying stuff online but scared to use debit card. My RushCard is great. I use it all the time now and don't have to worry about anything.

One of the benefits I've had since using RushCard was not having to carry cash. I also utilize their reload locations more frequently. It was a fine experience with them.

When the time I lost my Debit card @ the Mall, that when I called RushCard to informed them that I lost my card & they blocked my card right away & I am so fortunate that nobody used it & there was no harm on my money & they send me my replacement card in no time & I was really impress on that how fast it came to mail. I am really very satisfied on my debit card & if there is any concern arise & when I called for assistance they are really helpful & very nice to me & over all I love my RushCard & especially that I signing up alert transaction on my account. Love it very much.

My card has given me freedoms I didn't have before.

There are way too many fees associated with my RushCard account. I plan on going to Chase bank instead.

I have never had a problem with RushCard. After had bad experiences with the banks, they seem to have a lot of hidden fees. When I check my account it's accurate with the RushCard. Even when they upgraded, they didn't charge us the usual fee for several months, to make for the hassle and bugs they had cause. I love whom I'm with.

Thank you Mr. Simmons. I realize that this was a business venture for you but know that you've given many people a feeling of being equal. Your vision has helped many. Great card.

I was referred by a friend and I've been a RushCard holder for about three months now. So far everything has been good. I called a couple of days ago and the lady I spoke to was very informative and she handled my situation instantly.

I have repeatedly try to get my refund from money that was to go to merchant but didn't. You people have told me so many lies, that I had to stop my direct deposit. So now I must sue to get money back.

I have had a Rush Card since they first came out and I love it. I've never had any problems using it and when my card was stolen and used illegally they fixed everything in just a couple days. Thanks Rush Card. You guys are the best!

I love my RushCard. I've had mine for 4 years now and I can't complain about anything. Customer service is great. All my deposits come early, just like a checking account without NSF fees. I recommend it to anyone.

I've been a RushCard holder for about five years and it's different from using a bank card. With it, I don't have to carry cash. I use both the direct deposit option as well as the reload location. Aside from that, everybody there has been good and treats me right. When I had a problem where my money wasn't on the card, they put my money on real quick. I like RushCard and I ain't going nowhere. I've recommended them to a lot people too.

I ordered a replacement card Monday and they told me I would receive it Thursday and it hasn't came yet.

Love my RushCard.

Why I can get my money out when I want it? I got 500 out. I be need more than that.

I love RushCard!!! Been with you for years!!! Love love love!

I've been a RushCard customer for years and the only thing that I've been upset with are late direct deposits and the issues of upgrading the new systems and not being able to access my money or access to a live customer service person.

I have been a customer for 5 years. I am very satisfied with the service. What I like most is that I get my pay 4 days early. That helps with paying bills, etc. What I would recommend is getting some physical locations in place, and offering loans to valued long-term customers. I would recommend you guys to friends and family.

I love RushCard. I only had one bad experience with RushCard and that was a couple months back when everyone money was tied up and I had to go weeks without food for me and my son. I feel deep down that Rush should had done something better than just waive the fees that didn't add up to the food and money I lost, but other than that I loved RushCard.

I love it when I get paid 2 days earlier.

The customer service is terrible! The worse I have ever experienced! Nothing is consistent but terrible service. I don't get my paycheck two days early anymore and when I call to ask why they have an attitude like I'm bothering them. Looking to switch to someone else soon! The SERVICE IS HORRIBLE. I WOULD NEVER RECOMMEND THEM TO ANY OF MY FAMILY OR FRIENDS, NOT EVEN MY ENEMIES.

RushCard is an excellent card to have. You can get your direct deposit 2-3 days before especially when you have a bill due and they only take cash. I suggest to anyone who doesn't have a RushCard should invest in one.

It's super easy to just go to any bank and get cash advance! There are not enough MoneyPass ATMs in Rochester NY. Cash advance feature helps the most.

I kinda like my RushCard. I can use it almost anywhere Visa is accepted. I do not like the way it keeps coming apart. I have had to get three new cards to replace the original because they keep falling apart. I pay 4.95 a month for unlimited usage and you would think the card would hold together better. Other than that, I love my RushCard. I love the way I get my direct deposits earlier than I should. Sometimes I get them as early as a week before I used to. And for that it sure has come in handy.

I love my RushCard. They just charge too much to reload and I don't think you should have a monthly fee on any card.

Rush Card is a good card to have. I like mine.

RushCard was a lifesaver. I just had surgery and I couldn't get out, but I was able to call and pay stuff over the phone. So far, I've had the card for 10 years and use their direct deposit feature. I've been really satisfied with it although there was one time I had some charges that were not mine so I had to call them. They helped me and instructed me how to call who it was.

They were very helpful and they answered all my questions. My deposit for my paycheck was late that day but every time I call they tried to help me all they could and they hand me good information. I know sometimes things happen but they did what they could.

I have direct deposit with RushCard. I hate the fact I gotta pay money to get my money off my card. I'm gonna stop my direct deposit and use NetSpend. Even when I purchase items I be wanting cash off my card and can't. I gave a friend the rush information to get a card. I was told I'll get $20 for doing. NEVER GOT IT. I'm starting to think RushCard is not for me.

I like the service that RushCard offer and the customer service is great.

I am a very dissatisfied customer and I am getting ready to cancel my RushCard account. When RushCard had the glitch in their system I was told that it would only affect me for one week but it affected me for several weeks. Not only that when I called in about it I was told there was nothing they could do and the consultant hung up in my face. How rude is that?

I've been using the RushCard for over 5 years now and have had several members of my family sign up for it. And I have never had any major issue with this company. Not with direct deposit, transactions, or withdrawals. I swear by this RushCard to the absolute fullest!!!

I've been with Rush Card since 2011 and I have 2 cards and I absolutely love it. Customer service is great and always helpful and trust my funds safely always.

I love my RushCard. I have never had a problem with it. I always recommend this card to friends and family.

I have been a customer with RushCard for almost 3 years and have never had any issues with them. My paychecks clear a day or 2 earlier than my other coworkers, and they even have bill pay services which are very convenient. I've had trouble with normal bank accounts and Rushcard has helped me manage money and keep my finances in order.

Not too long ago there was fraud on my account that I was not aware of. I happen to check the balance on my RushCard and found that there was a charge that I didn't make. I contacted the company immediately and told them of this problem. Their only solution was take my information out of their system. Not being satisfied with the solution, contacted rushcard to cancel my card and to file a claim. They asked how can they help me and I said that I wanted my money back because I did not make the purchase that I was charged for. I filled out a paper and they said they would take care of it and within a month my money was loaded back onto my rushcard after I was cleared of the fraud. I thought the situation was handle appropriately and in a timely fashion. Thanks Rushcard.

I love my RushCard.

My experience with RushCard is awesome. If I needed information I gave RushCard a call and customer services took time to explain. Thanks RushCard.

Always fast and friendly service. No problems with my card or deposits.

Just look at my account file! The customer service didn't help me at all. I keep being told I have to wait and I'm over it. I'm tired of waiting.

Had this acct since 2012 and I love it because my check come early so I can pay my bills.

I have had my RushCard for about 4 years & I love it. I recommend it to everybody.

I have had nothing but a wonderful experience using my RushCard over the last several years. Customer service has always been wonderful and very helpful when I needed them. There is never a concern about as to whether or not my money is posted correctly. I would recommend Rush to anyone.

Customer agents half the time are not knowledgeable about what's going on. Communication is horrible. Account and routing numbers change without the Customer being fully aware. The system is always updating which puts a hold on accounts most of the time. You guys need a lot of work done...

I love RushCard. I would recommend to all my family & friends.

Love the customer service is always on time and love what question I may have to ask customer service will answer my question honesty.

I am very pleased with the overall services of RushCard. I would highly recommend this card to all my friends. Because I'm handicapped and have to depend on others for transportation, I can use my card to pay bills online & by phone. This makes things easier for me.

Too many issues with this card. When issues arise it is very difficult to get to someone directly. The website is always down. Transactions tend to take longer than other companies. The fees are horrible.

I really love my RushCard but when I have a problem I can never get in contact with a representative. It gives me the runaround. Please fix.

I love this card... It comes in handy when I need to pay a bills on time...

I love it. I have had no problems. My RushCard helps me keep my savings going.

Balance of account always proficient.

I've had a RushCard for a while now. My only complaint is need more no fee charges months.

Have been with RushCard from the time they first started up and I have never had any problems with the card or with direct deposit. I love RushCard and will not use any other prepaid card.

I've been with RushCard since 2004 with no problems until last year 2015 October, when they had that big glitch with their system. The other day I had a flat tire, needed extra $7. I called looking for help. Spoke with Tom (supervisor), told me NO.

I had ordered a replacement card last month but didn't receive it. So when I called about the issue it got resolved instantly.

I have never experienced bad moments with my RushCard. I would recommend the card to anyone who is looking for a great debit card.

I love RushCard because you get your funds early. They offer you monetary gifts for inviting your friends to join. I enjoy using my RushCard whenever I can.

It's great. Haven't had any problems with it.

Your company was not able to process my direct deposit and I was without money. You all stated I could get my direct deposit early and I never have. I will not refer anyone to you all and I'm changing my direct deposit. Hold time is ridiculous!!!

I've had RushCard for eight years. I get my deposit two days early and get text messages of my balance and other stuff. I have three cards and recently, when RushCard switched over, I had problems getting to a card. It was cancelled, and everybody’s cards was messed up and I couldn’t get my money and there’s no representative. It was frustrating for 30 days and I thought about switching my card over to NetSpend. I was confused but once I got a hold of a representative and they broke it down for me, it was good. They closed that one card, opened another one and it was taken care of.

I never had any problems with RushCard. If I ever need help I would call and they have always help with any of my situations. I love the app and website is easy to understand. Even when I needed help with paying a tuition they were quick to help with all the information and what I need to make the payment. Thank you.

I love RushCard because I get my VA direct deposit a few days early & they always send a replacement card asap whenever I need.

I don't discriminate against equal rights employment, but I am so damn tired of getting foreigners on the phone when it comes to my hard earned money. All of these Americans in this (SO CALLED) country looking for jobs and you employ these non English speaking people. This is my money we're dealing with here. That really need to be addressed.

I have been RushCard member for 10 yrs. After the last update my direct deposit goes in at midnight on Wed when before it was around 7 pm on Wed. Wish it showed up earlier again.

I really like the service.

Reliable Customer Service Representative.

I have 3 pending disbursements of 881 on my card where I was trying to purchase a ticket to South Africa and my card wouldn't go through. I called spoke with Misty on today 02/17/16 and she was rude in the sense that when I was telling her the situation and just asking when the pending transactions will go back into my account she seemed to just be bothered by this. Took it way too personal when I asked for a supervisor and placed me on hold in the middle of me speaking with her in a rude manner.

I still haven't received my taxes and I don't know why and the IRS accepted it.

I had my tax refund deposited and I was calling to inquire when I would have my bonus credited. The customer service rep was very helpful.

Ever since I received my RushCard I have been very happy. The prompt customer service and the knowledge they have is second to none. They do a great job at informing customers on any changes that are in the near future. Also is amazing I get my direct deposit 4 days early. I have recommended them to 5 of my coworkers and all of them not only signed up for the card, but are just as happy with the service as I am. I would recommend this card to anyone.

I'm pretty much satisfied with the service that I receive from RushCard.

I have been a Rushcard holder for 20 years. It has been easy to use and nobody has refused it. They see the Visa logo on it and they take it. It is very convenient using it to pay my bills online and make online purchases. I’m so close to three Walmarts, so I mostly use them as reload locations. Additionally, I’d have to call the team at RushCard a couple of times. They were really good when I called the first time, but I’ve something going on right now, and I haven’t heard back from them yet.

The card is very easy to reload; I liked the few months of no fees; I like the fact that charges have gone through on every transaction with no problems.

I have used RushCard since 2008. From just my direct deposit to my taxes being loaded I never had a problem and would always recommended.

I have been a cardholder for some time now and a few months back my info was stolen. I am happy to report that RC (RushCard) took immediate action and making sure all my files were secure and that I was sent a replacement card immediately. Very thankful. I'm very grateful, very pleased with RushCard service.

RushCard has been very good to me through the years. I tell everyone about it. I'm happy with it never had a problem. Keep up the good work. I put my taxes on it and came pretty quick. I put my payroll through the RushCard and I get my money a day before anyone so that's a plus. Just wish they had some cool cards to get from them. Same plan cards but overall no complaints. I call, they answer my questions.

I haven't had any issues with RushCard. They have handled my money very well. Keep up the good work.

The service I received was VERY good. Really GOOD.

RushCard is always solving my problems and find the answer to the problem promptly and the issue be fixed within the time frame that they give me and they are very nice. I had to dispute a transaction and they resolved that quickly and I got a credit while they was looking into the investigation.

I really like the RushCard. I haven't had any real problems with the card. I also love the fact that I can get my paycheck a few days earlier too!!

I have had my account since 2008. I also have a NetSpend card. Both cards are through Meta bank. With Netspend for people who have a direct deposit of over 500 dollars a month have an overdraft protection. Why not RushCard.

You have given great care that one little glitch didn't stop me from being loyal. I lost money but sure you will redeem me.

My best friend Arthur ** recommended and encouraged me to switch my checking account and to sign up with RushCard services. He knew it would be a good fit for me and I have no regrets. I am very happy with the service that is provided.

I always have a larger amount than swiped that appears on my activity log. I have 2 charges that popped up on my account on 02/5/16 that I am not responsible for because the card wouldn't swipe. The machine rejected the card but you took the payment twice for 2 charges so a total of 4 charges that I didn't make. There is a 20 dollar adjustment charge that is WRONG!!! Please contact me.

I have had my card for many years and I have never had a problem. I have always gotten money when I said I would have it and I love the fact that I can have my paychecks Direct Deposit to it and I get it a day earlier. Customer is awesome and I love the fact that during the holidays they have no fees. I love this card!

Love RushCard...

I love Rush. They get their job done. I had so many other offers for their card service, but I will never change for nothing at all... I love RushCard. Forever and ever.

You guys service is horrible and I am very dissatisfied with how you have me waiting on the phone for 1/2 an hour just to speak to a representative. I am being very honest and I am going to use another bank for my direct deposit. I am very unhappy with how my account was Compromise Twice and that's unacceptable and unprofessional. I am being very honest.

I've had my RushCard for a couple years and this has been an excellent card for me. My direct deposits are always on time!! Thanks Rushcard.

I just began with RushCard and I am very pleased with the accuracy and handling of my direct deposit.

My complaint deals with the service I received after notifying of a scam using my RushCard. I had to repeatedly call to get the funds accurately reimbursed and felt that I was a bother for wanting to get this action taken care of. As a result, I have closed my Rush account. I will no longer be dealing with your company or carry the RushCard. Thanks for the lousy service and for losing a good customer. I had been a customer since 2007. Your loss.

I have been a member of RushCard for years and I don’t have any problems with it at all. I have been able to save money, and I do not have to carry cash since using it. I also use the direct deposit option and it is an easy process to get set up. Through the years, the representatives have been great. They answered all of my questions and did everything that I needed.

RushCard is a very wonderful card to have. I've been with them for three years and it works good, but I don't like that it takes so long for the money to come into the card. I just use direct deposit, and I have to wait till evening for the money to be there compared to some cards. I also can't understand why if I come short, they don't give a $10 overrate. Other than that, their customer service has been good.

I've only used RushCard a couple of times and I got one because I don't always like to use my bank card. If there's something else I plan on doing, I put the money on the card than keeping it on me. I heard something about people not being able to get any withdrawals off of Rushcard a couple of weeks ago but fortunately for me, I didn't need it during that time period, so I didn't have that experience. But it did concern me because I know if I put my money on this card, I want my money when I want my money. I'm using it for convenience and if I can't get my money, that tells me I have to look elsewhere because this is not working. There's not going to be a second time. However, I would recommend them because I had a Rushcard before and I loaded it with money, but I hadn't realized that it had expired. And once I called customer service, they transferred everything to the new card and there was no problem.

RushCard is the best prepaid card I've had. The one I had previously was charging me $12 a month for the card and $5 to load it. So I deleted that card and switched to Rush. They gave us the no transaction fee discount for Christmas, which is generous of the company. When I refer people, they quickly load their reward into my card and I'll keep referring people. It's spectacular how fast they do things sometimes. But, I don’t get the text alert super-fast like I do with the previous card. I think they can do a little better with their system. It's not a major problem but it's something they might want to update. All in all, they’ve handled everything well for me.

I had a RushCard since I was about 18 years old. It's a debit card so I spend what I have and it works best for me. I've been with it so long because they have never mishandled my money and I've never been good with banks or checking account, so having access to what I'm able to spend is good. Also, I use the direct deposit location and everything I have to call them about is either to renew a card, that go rather smooth. I just wish sometimes it will be a little bit more customer service agents that speak English a little better. Other than that, I will recommend it to a friend because a couple of my family members already have it.

I have been with RushCard since 2004, and this year has been the worst experience I have had with this company. In Nov. of 2015 I received 2 fraudulent charges from 2 different Dollar Generals in GA within a minute apart. At the time of the charges I was at work in Miami, FL. I contacted RushCard and reported the charges. They advised me I had to fill a form and send it back and after 10 days I will receive a provisional credit. I received the credit.

My experience with RushCard has been wonderful. I use it for certain things that I’m paying for and have had no paying issues. The cards are also pretty which I like. And dealing with their team has been good since they're very delightful. I love their card and it is one of the best I've had.

I tried NetSpend and other prepaid cards but I didn’t like them too much. Currently, I can’t get a bank account and I’m working. However, I’m not able to buy stuff online with the card that they gave me from work so I transfer the money from that card to my Rushcard every pay day. My Rushcard makes paying for gas and all kinds of other things a lot easier for me. I'd like to have direct deposit but I can't get it. I tried to do it once but they can't get me into the system and we didn't have time to get it on.

Rush has my retirement check in my account and they will not allow me to withdraw it. I never received my new card after my old card expired, and now they are refusing to send a new card even after sending them all my information/documentation. This has been going on for two months and still no card. Needless to say I am 78 years old and on a fixed income which they are holding hostage. I have been unable to pay my rent and electric. I am totally and irreversibly dissatisfied with this company and every customer service person I have spoken to.

I have a pending debit for 338.00 since the 1st of February and still waiting to be credited back to my account since it was cancelled on the 1st by the company. It seems like Rushcard is having issues seeing the debt being cancelled by Bank of America and I have been told that is will be credited by 2/10/16. But I'm still waiting. I need my money ASAP!!! The cancellation number has been provided to Rushcard and still the Corporate office still holding my funds and not making a effort to search the cancellation item or correct this issue they're having.

I paid a bill with my card as usual and RushCard charged me twice for the same bill. I called 25 times about it. They claimed I had to contact the merchant about it. I did. I called RushCard about the situation.. Now I have to wait a week for my money.. Bad business.

I like the fact that RushCard sends text alerts the minute I make transactions and that it's in most stores like Wal-Mart which is close by to where I was at. The card allows me to stay on budget when I spend or pay bills because I can track it through text alerts. I can pay typically any bill online which makes it convenient and I have been doing it that way and it gives me an easy way to keep track of what I am doing.

I ordered a RushCard over the phone. Received my card activated. The card had money transferred to my card. Used my card a couple of time and my card was blocked. Had to send info for security purpose. Still have not unblocked my card, no money, have to wait till they decide to give me my money. Will never use again. I would not recommend this to anyone. They let you put money on your card and then put a block on your card without any notice.

I have been a customer for 6-7 years and NEVER had an issue with RushCard until today. They closed my account without notice and I had money in there and direct deposits coming in! I contacted corporate and all they told me was they closed it because it wasn't safe! What! I hate and will NEVER recommend this to company!

Yes I called more than 4 times yesterday, RushCard took money out of my account and claims it was because of pending deposits. Well guess what? I had my Lawyer go over my transactions on my account with me. We added up all my deposits and deductions and as I say Rush owes me 30.00. My lawyer said I have the right to press a lawsuit since I did reach out to RushCard many times today and got hung up on. My lawyer advised me to do this email and if I still do not receive my money owed, he will assist on moving forward with this lawsuit. This is theft and against the FDIC laws. Again this is the last time I reach out or there will be a lawsuit coming.

I love the service. I've only had one incident since I've been with Rush but it was solve. And I would recommend to others. The service is great.

Customer Service Representative was very helpful and friendly.

I like RushCard. It's easy to use. They have text alerts every time you swipe your card plus you receive your payroll check slightly early than normal.

I am really happy with Rushcard. No more overdrawn charges from the bank. Know exactly how much I have... no hidden charges. ONLY complain I have is a lot of times when I call in I cannot understand what the person at the other end is saying. Their English is awful. I am older. There has been several times I hung up and called back. I have said something about this to someone I can understand and they have said "I hear this a lot." Other than that, Rushcard is the best. OH and I miss my pink card with the pink diamonds on it... had a lot of comments when I used it. lol. Thank you.

I'm not sure what RushCard has going BUT I've been a customer since 2013! Why did something tell me to just check my card and what do you know it was BLOCKED! Not by me! So I called and this heffer tells me "oh yes we've cancelled your card and sent a new one..." (I'm lost and shocked.) I ask why and the explanation I get is ridiculous. "Maam we have system that has been investigating everyone's account due to money order and cancelled your card because of a purchase", "Maam someone is using your card (MY CARD NEVER LEAVES MY SIDE & I CHECK MY CARD DAILY)."

This card is sweeter than anyone thinks. I hardly never have any problem. This company is awesome and I never have a problem getting to a operator there. Always help. Thanks.

I have had the worst customer service with RushCard for the last past 2 days. Okay so, my old card expired 12/15. I requested a new one and I received it 2 days later. Once I called the # on the card to activate it, that's when the trouble began. The activation line would not accept my SS #. As I entered it in the system, it kept repeating "I'm sorry I did not get your response, please try again later or visit our website rushcard.com." When I called Customer Service to explain to them what was happening, I was told multiple excuses on how I was not doing it correctly, or it's the phone that I am using.

I would like to say, Thank you. I do have an account with a bank, but this card is very easy to use, budget wise. I can only spend what I have, so there's no risk for overdraft fees. I didn't have too much of an issue, when the switch over happened. My money loaded a day later than usual, but that's ok. Thank you, for creating this idea. I recommend your card to everyone, especially at work.

I like no fees when I like to withdraw money out and I like to get paid on time. I check my finances online and pay bills online and no fees.

RushCard needs more live representatives to help us customers more!!! Plus reply to my email, personal info, maybe compromised.

Love this card over 8 yrs.

I have 4 Rushcards. I used to have text alerts for each card every time they were used, but when the last update from 2015 was done, I lost those alerts. I have tried to reset alerts via text, but each time they were rejected. I would really like to get alerts back on my cards. It helped me watch where money was going, plus helped if and when a couple of my cards were hacked. I would like to know if there is any way I can get alerts put back onto my cards.

I'd like to say that all my customer related issues have been addressed and solved in minutes. The reps have always been knowledgeable and very helpful.

Rushcard has been such a wonderful company. I have had my account with them since 2011. I've never had any problems. My direct deposit are always on time and so are my tax refunds. If there is ever something going on with the website or system, they always make sure to send a text/Email to inform me of the changes. The customer service department is excellent. There is never a long wait time for your calls to be answered and they're always polite.

Rushcard is the best thing happen to me. I get my money 2 days early, I receive great benefits and if I do have a problem their customer service is the best on handling my situations. I just wish they could help out on building your credit. That would put the icing on the cake.

I call to replace my card and was replace in a timely fashion.

I have had an unusual experience. I lost my RushCard on Jan. 4, 2016. I received the replacement card on Jan. 22, 2016. I activated the new card. I called RushCard that same day so they could put the balance of my old card on to my new card. I was told that it would take 2 business days. I waited Sat., Sun., Mon., and Tues. and I still don't have my balance on my new card. I am about to call because I am not satisfied with this process at all.

RushCard Prepaid debit card is the best. I have recommended the RushCard to many people and I will continue to spread the word. I love that when I have an issue, the customer service representatives are really good at fixing any issues.

I love my RushCard because of the services they provide; whether it be bill pay, saving for a special event, or transfer money/direct deposit. I also love the fact I know at all times where my money is going and how much I have. Thank you.

I love the RushCard. I believe it's better than any other card. The fees are simple and not too overwhelming. Your money is there almost soon as you post it and the customer service reps are very helpful and well spoken to fix any problem you may have for them.

I the issue that I had was when the recent incident other than that I lovvvvve RushCard.

I enjoy having a rushcard because it gives me the privilege of having my money on time and I only spend what I have... Thanks RUSH for your business.

I've been with Rush for over five years now. And I've never had an issue. My direct deposit no problem. If I ever lost my card they replaced it. No hassle. No problem. I in all the years that I have used my card have never had any issues at any retailers. And the customer service people at RUSH are always very helpful. My experience has truly been positive.

Language barrier. Can't understand the rep and none are very knowledgeable about questions. Not polite at all. No good manners.

Got the info quickly and they offered to help me with anything else, very polite.

So I wanted to get my daughter a RushCard and she is 16. I went through all the proper channels with numerous back and forth and nothing! No response after speaking with reps over and over and over again. The same reply, "We are waiting on corporate." I really don't understand the issues since this is a prepaid card service, not a credit card!!! And so stupid! Don't offer this option anyone that want to get a card so your child doesn't have to carry cash. This company isn't the one!!! I'm about to cancel soon. Not happy at all and I've been with RushCard since Russell told he was doing this venture. It's just not worth it anymore.

It's been so helpful with getting my deposit a day early and the customer service is helpful.

I love Rush. I have been with the company for many years. However, it would help if when something is going wrong or when my card is locked to avoid fraud, if I had some way to still get my money. You know like I would if I was with another bank. Other than that, I love it.

Don't like how dispute team handle process.

I have been with Rush for a few years now and they have treated me very professionally on every occasion. Just recently I had my account hacked and funds were removed without my authorization. RushCard helped me every step of the way and my funds were returned to me promptly. Thank you RushCard!

I have not had any problem with my RushCard. I feel that you give excellent service.

I am pretty satisfied with customer service. At least until the glitch and we were told we were getting a loyalty credit. I don't think it's right to tell customers we are getting something and then not get it. Thank you.

I do not know where to begin... But it is all good. From the courteous phone people to the above and beyond help and not to mention, the early paydays. All I can say is thank you, RushCard. Yes... It is all good.

I have been with the company for about a year and it's been really great. I love getting my paychecks earlier than the original payday.

I've been able to manage my finances better since I've been with RushCard. My paycheck comes in faster and I can use my card to make online purchases or pay bills online, which is very convenient. Their customer service team is also great. I prefer that right now, there's no fee for purchase or anything else.

I decided to get a RushCard because I was trying to see how it will work. Now I use its direct deposit feature and I have been able to use the card to pay bills online. Their customer service has always been good since I use them when I’ve forgotten my password, and they’ve been able to answer all my questions. The company’s excellent and I love it. RushCard is secure and safe. I also told other people about it and they just want to have it.

I've been using RushCard for about four years now and it has been a really good card. I use it for all our purchases. My account got compromised one time and it seemed like they didn't know what to do or how to proceed to make it right. I also don't like the design of the new card. Everything is vertical now instead of being horizontal. I want them to change it back to the way it was. When I sign the card for purchases, the first four numbers on the card disappear.

I have been locked out of my online account. I've called customer service and it was suppose to be resolved 3 weeks ago and I'm still locked out.

I like to support black-owned businesses so I got RushCard. I enjoy the fact that I do get it a couple of days before and that comes in handy especially with trying to live on a fixed income. I am now retired and living on social security plus my Veterans Administration salary, so it comes in very handy for that. I also use it to pay bills online in which I had no problem and have it reloaded at a Walmart close to me. There were a couple of times I've locked myself out because of a password problem and then another time, I was trying to figure out how would I pay another merchant by using my card so I had to call the customer service and they were very helpful.

The only major issues I've experienced are the double charges that RushCard processed and having to wait for RushCard to disburse my funds back.

I have been a cardholder for 10+ yrs. Although you have fallen short a number of times when I am expecting my funds to be available and they are not I still use the service. I recommend testing before making changes to your system. Next time I am going to cancel my account.

A friend told me about RushCard and since using it, I'm able to pay bills online and do direct deposit. It's convenient. Further, customer service has been good.

Someone went into my account without my permission. The people who are helping me get my money back are saying that the only reason why they couldn't help is because RushCard doesn't give the whole card information, only the last four digits of the card, and if they could get more information, they could help faster. So, they told me to wait 90 days for my money that was taken away from my bills which I’m behind now because of the 90-day policy.

I'm torn when it comes to the customer service I receive when I call RushCard. At times it’s a 1 service then I have times where it seems as though the rep doesn't know anything.

I went for RushCard because of their design and since having it, I don't spend as much because I don't have cash. I don't have to pull money out every day and I don't have a monthly fee. Having the card is convenient.

Haven't had any problems.