RushCard Reviews

Ever since the computer SNAFU, the text alert system has not worked. Every time I try to enroll on my phone, I get a message: "there was an error processing your message." Could you fix this!!!

I was a Rushcard holder for about 3 years. I enjoyed the services rushcard had to offer. The thing I enjoyed most was receiving my paycheck 2 days in advance. I liked rushcard so much I made it my primary banking account and also had my tax return loaded to the card. Well this past October rushcard made some changes, and as a result every one that owned a rushcard was affected. I could not access my money for a week, I also could not speak with a customer service representative because rushcard's phones were down. I also made an attempt to email, still no success. When every thing was resolved the only thing the company offered us was to waive next month's monthly fee. Considering what card holders had been through that past week, I don't feel that was enough. Not to mention my account was closed during the process of them making changes without my knowledge!

It's hard to understand the customer service reps when English is not their first language. The questions they ask are frustrating if the customers' request is done correctly, and received the first time. I only got this card to be able to transfer money to my daughter. It's always a problem with the card in one area or another.

On October 6th 2015 I bought a bus ticket from greyhound. I wasnt able to use it. They canceled on me. I spoke to them to refund my money of 139.00. They would not. So I called you on the 7th of oct. and the women I spoke in customer service said rushcard will gladly give me a refund. Then the next few days something went wrong with rushcard company. I think you were upgrading your systems. I wasnt able to log in. I still cant. You dont answer the phones anymore. I cant access my account, I cant get a hold of you to find out where my refund is.

I've been a RUSHCARD member since 2009. I've lived with not being able to PAY AT THE PUMP, now FIXED. Most recently, I've had to live through the Oct. 12, 2015 issues that have gained NATIONAL attention. I still can't say that I know exactly what happened but this is the first MAJOR OUTAGE in six years. I must also say that, while some customers has horrible experiences, mine was minimal. I couldn't get online but I could do everything at an ATM. My balance was wrong when I was able to get online but it was correct at an ATM. Clearly they were two different systems. In all, good job!

I loves this Rushcard for long time with no problems. They helped and fixed my issues at least twice in past.

So far so good. Very good card to have.

I'm very happy with RushCard services.

I love my rush card.

I have nothing bad to say about RushCard. My experience has been good.

Too much hold time - I was on hold for an hour and then transferred and on hold for another 19 minutes.

Will never use RushCard anymore. After weeks of me telling them they were taking money out of my account that wasn't supposed to be took they finally gave me back a third of what they took... I just don't see the benefit of dealing with RushCard!!! The bank does free direct deposit and no fees to swipe your card...

I am a very faithful and dedicated card holder. I have been with Rushcard since 2012 and I'm very satisfied with their services. I will continue to be a Rushcard holder.

I will no longer use Rush. Was with them for 2 years and then the whole transition screw everything up. My money was held hostage for 2 weeks. I don't need to explain no further. Just know that I no longer will use or need your service.

I like Rushcard and my experience with them is okay, but I've had an issue with them in the month of September. I had made a RushCard payment to my cable company and they said that the cable company never got it. I have proof that the payment went through and the confirmation code, and I've sent the cable company a fax of the paperwork, and they still say they haven't gotten it. I've tried calling RushCard to see if that payment has been taken out. They say they'll transfer me to some other department and I stay on the line forever waiting for them to answer, and they don't answer. But this is the only issue that I've had with them since September. I didn't have problems with them changing banks. It was a power outage that they had and that's when everything went haywire.

I have been a customer for almost 7 yrs now, and never had a problem until now. I deposited money more than once to pay a bill and when I tried to charge it, it failed to go through. I called over and over and spoke with a specialist and gave them a reference number from the receipt of my deposit. And they said it would be on my card in 48 hrs each time I called and it was not and still not on there. I keep calling and they leave me on hold, and say the same thing but still nothing. They sent me a blue card that looks fake but I am done and want my money back.

I been a member of RushCard since 2013 but this last Sunday I called RushCard regarding $24.00'dollar yes $24.00' dollar. You see on Oct 6, 2015 I paid my post office box but for some reason the payment didn't go through but RushCard sent me an alert stated that $24.00 was taken out of my account for the USPS (Post Office). So Saturday morning I made another payment and this one went through. I called RushCard and explain the matter to them and they said they were going to get back my money from Oct 6. Well on Oct 15, 2015 I called RushCard again about my money. This time I was put on hold, hung up on, I asked for a Supervisor and that was denied, and then I was told I am not owed a dime. Hey I'm talking about $24.00, I rest my case.

So I've been a member since 2007. I've never had an issue until now. Two weeks ago my direct deposit was deposited into my account. When I went check my account it was gone. I called the customer service line - was put on hold for hours. Finally I spoke to some who saw the problem and assured me that my money would be on my card within 48 hrs. After speaking to two more agents on different occasions I still have not received my money or any kind of contact letting me know what's going on. I believe this bad customer service. They are handling people's money and as fast as you took it you should be able to put it back.

I haven't had access to my funds for over 2 weeks now! They just keep saying due to a system update. They are not sure when I will have access to my money. In the meantime, my rent is not paid and there is no food in my fridge for my kids. I trusted them for over 5 years and I will be closing all my accounts with them and never recommend anyone to use their services! It's amazing how if you rate them a 5 on here they respond with a thank you. However you have all these real issues going on with no attention paid to those comments. That's exactly how they are when you call them. They just read a script and are very robotic. Never answering the questions directly!

Customer service was not kind and considerate to my complaint of over charges. Usually customer says to a customer "I apologize for any inconvenience." They said nothing. They sound like they reading script. After I told customer service rep Angelo he show no compassion. I've been having problems for over a month. Money charged to my account, no results, no passion for customer. I am unhappy. I'm gonna try NetSpend and cancel my card as soon as I'm compensated or I will seek legal advice.

Ever since the so called maintenance I have had issues ever since. At first I could not log in. Could not do any transaction from atm or online bill pay. Was not able to reach anybody through customer service because they would hang up. Well now weeks later I am able to use atm and make card to card transfer but I am still unable to pay all bills online because transaction gets declined and I am unable to debit my card to send money to my American express card through my serve account when all before I could because my Rushcard is linked to serve as the card to transfer funds. I called to ask why I am no longer able to do this after the maintenance. The first response was Rush only do card to card transfers but I explained to her that I was making transfer to my serve account before this fiasco happened. She kept giving me the same nonsense.

I like RushCard because I get my money two days earlier which is helpful. Also, I don't have any fees right now because of the holidays. I use the card to pay bills and to make online purchases. They have a direct deposit feature which I use. I'm planning to get another one so I can have two different. I have my mom sign up for as well.

I made an online purchase and cancelled it almost immediately due to an error on my part. I contacted the merchant. They told me they only put a hold on the funds to verify it, but they do not withdraw the funds from my account. So they hold on my funds which is $942.00 have not been available to me, it shows pending. I have contacted RushCard member services but they put me on hold, transfer me to higher departments and I always get told my account is uploading or they put me on hold and hang up on me. At one phone call RushCard contacted the merchant and verified the transaction was cancelled. RUSHCARD stole my money and does not want to give it back.

My fiance tried to withdraw funds from a SunTrust bank in Silver Spring and the money was never dispensed. I have called Meta Bank and was told to call RushCard customer service. The customer service is horrible and I will be going to Bluebird prepaid American Express. Susan ** the financial adviser said that they are the best. The RushCard agents are oversea and they do not understand anything that I am saying. I will never deal with RushCard again. I have been on their customer service line for 25 minutes, and it is unacceptable. Russell Simmons should shop the phones to understand my frustration. Now I have to wait until Monday because I can't get anyone on the customer service line to help me. I have been going back and forward with them all day.

I have been a customer with Rushcard since 2012, and I recently closed my account, and they happened to, on their own will re-open my account because I had a remaining balance when I logged into my Rushcard online app. I call them, after waiting on hold for hours I finally get a representative, which claims he cannot send me my remaining balance (but they have done it previously), so he transfers me to a specialist and after waiting on hold again for hours, I get a specialist, which when he says the action of closing my account is processing and then I get hung up on. I HAVE GONE THROUGH THIS SEVERAL TIMES THIS MONTH ALONE. I WOULD NOT RECOMMEND RUSHCARD TO ANYBODY.

I have been a customer since 2012. I can't transfer funds from my RushGoals to my card since Nov 3. I was given a 1-2 day time frame. It’s now Nov. 13, still don't have access to my funds. A total of 6 "escalation" has been sent and I still haven’t heard from anyone.

They said they deposit my direct deposit twice but they didn't. But they still took my pay check and keep telling me the same old story that corporate is working on it.. I need my money - it been eight days.. The customer service representative found the problem but I still didn't get my money. Can't paid my rent or other bill. Help me please.

Suppose get my money earlier today but didn't. I call customer service and they giving me runaround with different times when my money coming through. Aint it hasn't came yet. I need the money to pay my light bill before they get cut off!!!

Highly recommend that you do not get a rush card. This past two months has been hell. They have taken money out of my account and say they will refund it back. I have been waiting. The update on the system was the worst idea they have had. I can't log into my account all the time and my balance change daily. I will never in a million years ever use rush again. One other thing, when you call customer service the phone just hangs up on you now!!

RushCard has the worst customer service ever, no associate is willing to help you even when you request to speak to a manager. They will block your card and money for days and not care if your baby has any food or not. All they say is, "sorry there is nothing I can do". Even when I fax in all the verification documents to them right away on time, they still will not release your money till 2-3 business days. I will never ever use RushCard services again and will let everyone I know not to use their service. Sadly they do not care about their customers at all. The worst experience I have ever had.

I'm unhappy about my account. I been with RushCard for 7 years. They taking money from my account without me knowing.

I have had my RushCard since June of 2015. Before this "update" I got paid on time with no problems. However since this update I have had countless issues with my direct deposit. So far I have gotten paid a day or two later than I am supposed to and as of today it seems that once again I will get paid a day late. Per the conversation I had with the customer service agent "IF tomorrow is a holiday then we will not post payments as we do not post payments on Holidays..." I explained that tomorrow is Veterans Day and that the banks will be open so therefore I should still get paid. She then said again "IF tomorrow is a holiday..." makes me wonder IF she was even in the USA. I base my bills around my paydays so this for me is a very big problem.

I have had this card for over 3 years and never had an issue with it. It has worked as promised until recently. MY card expired 10/15 and they sent me a new card towards the end of October. I called the number on the card and attempted to activate it. Automated system told me this card was already activated. I didn't think anything of it until a few days later when I attempted to use the card and was told the expiration date on the card was incorrect. I have since spent the last 5 days on the phone with their horrible customer service and been on hold for hours on end. "Due to high call volume" even the supervisor line is a 45 min to 4 hour hold. This tells me they have a lot of issues that get escalated to supervisors because they are unable to resolve them. As someone who has worked in Customer Service for over 10 yrs now, this is a major concern.

I am patiently awaiting for RushCard to fund my paycheck from 3 weeks ago. I have called customer service 3 times and yet they've took my information and ensured me that I will get my paycheck once everything is figured out during the whole systems crash down and I haven't been contacted since then and I'm close to signing on board to suing RushCard! This isn't right by any means. I hadn't experienced any problems out before this incident had occurred. Is it too much to ask for the wages that I worked so hard to receive. Now I had to sign with another company and once this problem is resolved I no longer want to be in business with RushCard.

I never had a problem with my RushCard Account. I didn't know anything was wrong until I lost communication with the Bank. Even after that shock, my account purchases and withdrawals and direct deposits were not affected. I am sorry that I panicked and switched. I would recommend RUSH CARD to anyone and would return if notified that the problems were solved.

I been calling for 10 days to tell them my card is expired and they refuse to help me. The new card is not working. I don't get paid till next week. My family has been hungry because I can't get my money off this stupid card.

I have been with RushCard for 8 years and lately it has been one bad issue after another until it really became WORSE!!! RushCard manager by name of "Will" said that I was paid by my employer numerous times. At this time, I had HR and Payroll from my job stating I was issued my direct deposit on my usual days (Bi Weekly). Payroll at my job stated they never paid me more than what I was due but RushCard stated that I was. He brought up transactions that I never made and even when he stated the amounts it still didn't add up to what was said. I tried to do a stop payment on my employers' end but it was too late. There were plenty transactions that I honestly NEVER made!!! I was sent to disputes to argue it and mysteriously the phone gives me the busy signal and hang up on me.

RushCard notified its card holders back on October 12 from 3 AM to 8 AM EST, they would be making necessary updates to all of their systems. My deposit amount was wrong, I couldn't access it for over two weeks. There are missing funds, I can't make a purchase so how does that happen? I have an inactive card yet they tell me it's ok to use - no, it isn't. I've had my Dish, Geico and rent give me a cancellation notice or rejected card payment notice. You call customer service to be put on hold for 40 - 1 hr or longer just to be told they STILL can't help or have the call dropped or you can't understand the person on the other end. Russell Simmons puts pr out there that all is fine. It's 11/6 @ 11:35 - no all is not fine. Get off f/b and fix this.

I'm hoping this review will make a difference with how RushCard employees treat customers because they are one of the worst. I contacted them about an authorize fee on my account, after I was put on hold for over an hr, and when I finally reached someone, the lady hang up the phone on me. When I call back to speak to a supervisor, he was worst than the others. People pay every month for the service and the least they can do is treat customers with respect when there's an issue. I'm cancelling my account as soon as the issue is resolved. They hire people you can't barely understand and you have to repeat yourself 3 or 4 times before they can understand you. This is just another way for the rich to get richer while manipulating others.

As a RushCard consumer I have been treated unprofessionally. I have brought this matter to RushCard customer service on several occasions. The problem still seems to exist, waiting on hold for over an hour, monies deducted off my card that I haven't used. Customer service reps put me on hold and never return so I eventually get tired of waiting and release the call. The company need to be cracked by the FCC.

I am complaining because I never had problems until now. The Rush Card is always down. Last night I transfer some money into my Rushcard Goals account and I tried to transfer it this morning to my card and it keep jumping back to my previous balance. Then it said I needed to activate my card. I don't know what's going on, but I want my money today.

I have been through hell trying to talk to someone even a supervisor. I have been on hold times for more than 2 hours in fact more than 15 hours in the last week. I am disturbed. I originally purchased a tablet from Amazon and immediately cancelled the item within 30 mins of placing the order. Amazon gave me a settlement verification code to locate the transaction in question and to prove the funds were never taken from my account. THEY COLLECT WHEN ITEM IS SHIPPED. It was not shipped or collected from by a third party. It was a settlement verification.

Not able to access my money off of my RushCard. I have been a RushCard member for several years and I have never had a problem until now. I currently get direct deposit from my job and RushCard has deactivated my card and now I'm locked out of my account and not able to have access to my money. Bills are due, car needs gas and my family need things. This is totally unacceptable!!! I want my money! I work hard just like the next person! I would like to be a part of the RushCard customer lawsuit... please email me at: **. Sincerely, ANGRY CUSTOMER!!!

I have been trying to get an amount refunded on my card since October 24, 2015. Every time I call customer service, the representative continuously places me on hold, only to come back and repeat the exact same thing she/he said prior to placing me on hold. I was told to submit documents via their email address, only to then be told they didn't receive the documents. I am placed on hold AGAIN, and then told they "found" the documents and an investigator would contact me. Investigator calls, doesn't leave a name so I've spent the last hour trying to locate this investigator. I'm now being told that I have to wait until November 12, 2015 to receive the refund that I was told on Monday Nov 2, I would have by today. Each representative tells you something different and whenever you ask them a direct question, they avoid answering it by repeating what they said prior to your question. It is unacceptable and a HUGE inconvenience!

I just deposited $200 cash on my RushCard. It usually lands within minutes & I can immediately pay my bills. I just called my car insurance carrier & gave them my card number & it says my card has not had a deposit made. I'm going to lose my car insurance tonight! What am I going to do? I need help now! I am a working mom of 4 schooling for a B.S. degree, I need my car. Please can anyone help me now before I lose my insurance?!?!

It really sucked. I didn't like it cuz it first had a cover charge then another for every time I added money and for every time I tried to pay for something. I wanted to talk to the owner but they still had nothing on the computer, or any information after the fact and for the account I was looking up. Just transactions for what I bought.

I did not really have any problems until you updated your system. Now I considering dropping your card.

After the glitch or hack at Rushcard I was overcharged 6 times $34.44 and 2 times $7.12 and a Walmart online purchase for $80 that was not made by me. The transaction history was erased but my money was never returned. On the 30th Oct 2015 my Veterans Affairs disability said it was deposited like it has been since 2005 but now it has magically disappeared. $857.00 nowhere to be found. I called Rushcard and MetaBank and was told the same thing that there is no trace of my money. I have been told numerous times by Russell Simmons in tweets for me to give him my information but he never responds after that. I stayed on hold each time no less than 2 hours.They keep issuing these statements saying the problem is fixed but it clearly is not. l am a disabled veteran and I need my money and I want it returned back to me.

I've been managing this RushCard for my son. I've tried calling for help at different time and have been put on hold for a long time, (15-20 min). If someone answers, it's all you can do to understand what they are saying. After trying to explain why I'm calling, they either get it all screwed up or have no idea what I'm asking for. After taking over the card for my son, they have his private and my private information mixed up. And trying to explain that to someone who doesn't speak English, GOOD LUCK. This is the worst credit card service I've ever had to deal with.

For about the last year I have had nothing but problems with this company!!! I've been a member for over 5 years and customer service is USELESS 98% of the time. Now with this new system, I can't log in and access ** on my acct!!! #hateRC.

I am a new customer of RushCard and so upset I haven't been able to pay my bills or get my cash off to pay my rent, I so am not doing this again. I struggle hard enough and this is just terrible time for this to happen to me. Please get them to fix the problem so I can receive my money. I've learned my lesson. I will just wait for my money to be mailed for now on. So upset.

I received my new RushCard in the mail and was told that I would need to load cash into card to activate card. After taking care of what was needed, I loaded my last couple of dollars to activate card, money that I use for transportation. Now that I loaded my new card with the money I had left, my card shows the money loaded, but card still says "Inactive" and I can't withdraw any of my money. Now I have to walk back and forth to work until my next paycheck, which I won't receive for another week. Thank you RushCard!!

I have carried a RushCard since 2009, and have never had an issue. I would get my fees back at the end of the month and recently they started the early deposits, do I have kept my card over the years and never thought to use a traditional bank account until know. I don't care what type of "system update", they have going on at this time, that's not going to help me feed my children, keeps my utilities on, or pay my rent. I received my paycheck the first week of this mess, and then the following week I was missing funds but they were returned the next day. I received my pay early this week, but as of yesterday I am missing money again this time a much higher amount than the last time, and I logged into my account and see that not only is my card blocked, but the missing funds are showing for a charge to a RITE Aid in a state thousands of miles away from me.

Poor consumer service with questions I had about my account. Money was taken off my card without my knowledge. I'm a single mother with a young son to feed when told that anything could be done to resolve the issue. I agree with a boycott. Stay away from RushCard. Very uncaring people. Will never use again. God forgive them.

Even after the technical difficulties, I am not able to get a live person on the phone. My account balance has been incorrect for weeks and I am missing over $400 from my 2 RushCard accounts. I have called on several occasions and never get any information or assistance. When I was able to get a live person when all this started, they told me they were hired to just answer the phones and couldn't provide any actual solutions or timelines for when things would be resolved. It's the absolute worst service I've ever had and to make things even worse, I can't close my account because then I'd stand to lose the over $400 I'm missing already with no opportunity to get it back. I'm so disappointed with this service because it was working so well before.

I have been a RushCard holder for the past 4 years and never had an issue with getting my funds to me. But I believe with this new update that they have done is really hurting all of their consumers 'cause how are we suppose to pay our rent, bills, gas so we can get back and forth the places we need to be? I understand the "no fee for the holidays." But come on now we really have other things more important to take care of. I have little children that I need to feed and clothe as well as keeping a roof over their heads and bills paid, and when I can't receive my funds like normally then my children are suffering.

You will not get anywhere. You will be frustrated and waste your time and breath. I have been with them for several years and I always tell everyone that asks. Yes, you used to get your money early, but if you have any fraud, dispute, or any other concerns just consider it a loss. I have fought with RushCard or UniRush for years and always go back because they pay early.

I've been a cardholder since 2008. I've had 3 RushCards for different financial reasons due to past history of identity theft. But now when it comes to me trying to use my card it has been and still is the worst nightmare ever. I normally have $50 come or of my acct to put in my WF savings acct just to feel like I'm a part of a bank, because RushCard is not accepted at most places (prepaid) and to now have to rely on this money to halfway get me by. I've never experienced this yet with my card. I've called numerous of occasions, still checking my mobile app and it's so not allowing me to log in. Checking my online acct and it still shows $2.37.

I have funds deposited directly to my RushCard and my card was hacked while "system issues" ensued and fraudulent charges were made on my card. After "replacing my card" which was NOT THE SAME, I still can't access my money! I'm paid bi-weekly, and it's now 3 pay periods that have passed. Hold time for C.S. is an hour to be told "Sorry, nothing we can do." I've had bills attached to that card, disconnect services and charge fees.

I had requested RushCard to deactivate my card due to deductions being taken from my account. Well RushCard failed to deactivate my card but they sent me new card that I couldn't even activate. I had two deductions of 39.95 taken from my card and have already contacted that company and have been told by phone and email that funds of both deductions totaling 79.90 have been refunded. I've yet to have RushCard post my funds and have been waiting several days which in fact was only supposed to take a couple days. So this has now cost me even more money cause I couldn't pay my phone nor purchase gas for work nor buy my infant formula or diapers.

After the last glitch I never received my funds. My job had to cut a check a week later and they had to recall the check that RushCard claimed they sent back because it was "unauthorized." Ok my dd has been there from this job for 2 years!!! Now it's pay time again and no deposit. CS doesn't answer. It claims a long wait time due to an outage. Again? Or is that an old recording. I couldn't delete the account because was already the next pay period. Thanks for ruining my daughter's birthday. Had to use her money for bills. 9 years??? This is what I get???

If this new system cannot handle the business then get rid of it. I have been with RushCard since 2012 and had no problems with the previous system. This type of problem RushCard is having should never happen and now it has happened again. Very Disappointed. Make something happen Russell, something better than what's happening now.

I chose RushCard because the money arrives two days earlier on my direct deposit. I've been a cardholder for probably five years and since then, my online stuff is a lot easier to manage. I find it convenient when I use the card for my online purchases and bills payment. They also have no overdraft fee and the doing direct deposits is pretty easy.

Oct 12, 2015 RushCard decides to do this update, they call it. I call it a big screwup. Nothing is working since the update. You don't know when you will receive your money. I thought they would have corrected it by now. You can't reach anyone the phone, it hangs up on you automatically. It's really frustrating when your money is just out there somewhere and you can't find out when you are going to get it! I have bills to pay. This is more than a inconvenience. We need to be compensated for our troubles. Can anyone help the consumer for their mess? Why should we have to pay for their mess up?! We already waited to get paid and still can't get paid!!! There has to be something that can be done, because this is not right!!! Russell don't care, he is a Millionaire. We are living paycheck to paycheck and just want the money we worked for!!! Something has to be done!!!

I have been a member of RushCard for over 7 years. I'm frustrated I am not receiving my direct deposit as scheduled. You call customer service it hangs up on you. I'm in jeopardy of losing my apartment. My telephone is off and I cannot get to work. As soon as receive my money, I will no longer be a RushCard member.

I had a deposit put of $327 put on my card. I called to check the balance, the money is there and when I try to withdraw the money, it gives nothing. Customer service was useless!!!

Last payday I didn't get paid until the next day. Today is my payday and I still don't have my check. I had to get a payday loan last week to cover bills and now that loan is due today. I hate RushCard. I have never gotten my check early and now I can't even wake up and have my paycheck on payday. I have been sitting on hold for 2 hours now just to call RushCard and I'm getting ticked off. I've been a customer for three years and this is the thanks I get. I'm canceling my card immediately.

I attempted to send a card to card transfer and the transaction would never complete. I deleted the transfer then submitted it again. Nothing ever happened. I withdrew my money from the card and sent my money the traditional way. It's always something with this company every time I utilize their services.

Beginning with the system upgrades 10/12/2015 there has been an uncertainty about when I would receive MY money. I gave them another chance after the first debacle and again I don't have my deposit. Two days early a courtesy, yes, however not knowing if you'll get the money you've worked hard for on your actual pay date, gut wrenching fear. The answers given via social media are different than when you call one of the 10 CSR #'s. No one important cares about how we are suffering through this ordeal.

I have been a RushCard member since 2007. I have never experience anything negative with this prepaid card, until now. Now I am one who forgive and forget, but this takes the cake. I have given Rushcard several chances to get this together, but 3 pay periods and the same thing this has been going on for a month. I am not getting the benefits that I am promised, my check 2 days earlier and being lied to like my job is not giving the deposits. OK Rushcard I am done as of this pay period and will never return. I am sure Russell Simmons does not live pay check to pay check, I do. Being a single parent money means everything. Shame on you Russell Simmons for this type of mistreatment of the many members of Rushcard who have supported your company with the deposit fees to help you live. Goodbye. Once a loyal Rushcard Member.

I lost my RushCard and went to call Customer Service at RushCard to report it and have another card issued, as required by them. Well, after 14 hours trying to get through to them I finally made progress tonight at 8:00pm. I was then informed by Customer Service that there was nothing they could do as the system was down and I should try back again tomorrow. During the day I tried to email a number of times with no answer at all ever. Now I have been a member with for about six years and from the treatment I received today I am calling ** to their excuse of "system is down" because I don't believe for one minute. I am going to close my account and transfer my 2 direct deposits to another bank. Everybody should do the same. Maybe after they lose enough money from direct deposits they'll pay more attention to their customers or FORMER ones. An investigation is required I feel.

I've been a RushCard customer for years. I never encountered a problem until this month (October). I've read the numerous complaints and now I am very stressed. My monthly disability check is direct deposit. I like majority of people live paycheck to paycheck. This outage began Oct 11th and as of October 28th I'm not seeing any progress. I'm praying for God to intervene soon.

I have been a member with RushCard for about 3 to 4 years. Never any problems. Always thought they were great. But on 10-15-2015 called to check my account and there was no funds available. So wanted to talk to someone, was on hold for 2 hours and when someone finally answered they stated their systems were down. Now mind this was my payroll. They asked me for my phone number and stated that someone will call me back when my fund were available. The next still nothing so of course I called, the same thing. I finally got my funds a couple days later. So something told me to call yesterday just to make sure everything was ok before my next deposit and they stated that their systems were down again. Great thing I was able to catch my employer before they posted my payroll. So I will never use any Rushcard or any other prepaid card again in life. Please be careful. Rush is at again.

I had been a RushCard since 2009. I used RushCard. They were great in helping me get money back that company's took out of my account in less than a month. It a long time compared to Banks but right on time. The money was always there. MetaBank I thought was a good move, but apparently not for Rush. I left. I will return when Rush get it things in order.

I knew about RushCard from the first time it was expressed on the Internet about 7 or 8 years ago. I've been off and on with the company so I knew a lot about it and I like the card. Now that I have three different cards from the purple to the black diamond, I'm able to make transfers and have automatic payments taken out on the card. Unfortunately, you can't draw any interest on it but other than that it's fine. I get my payments done real fast and easy, so I get them with no problems. I often use it to pay bills or make online purchases, and it is extremely well and fairly easy with no problems so far. I also use the direct deposit option every month.

I like the ability to get my government checks "BEFORE" the 3rd of the month which my mainstream bank did not do. I appreciate the low fee monthly of $5.95 for direct deposit and I have the "FREE" alerts on my cell for activities. Thanks.

My money has been missing from my card for 3 weeks now. My 8 month old has no milk!!! I have called so many time and have gotten hung up on. I was told they would credit me for my trouble only to find out I was lied to. I'm on hold now again. I could lose my job and place to stay. I can't access my account. A rep said I should get my money ONE DAY. WHAT THE HELL IS ONE DAY?

What happened? I can't get a hold of customer service. I can't get online to pay my bills. How do I transfer my money to a card that actually works? It's been over two weeks since your system upgrade. That should be enough time to get things fixed. I'm in the process of moving to a new card. Thanks for nothing RUSHCARD.

I was unable to pay insurance and car note because the payment wouldn't go through over the phone so I have no insurance. I will be talking to a lawyer if I'm not reimbursed.

I been a RushCard customer for almost 2 years now and I have had several problems with its management. The latest issue being that I couldn't get any money out to pay rent or food nor were they willing to even hear my issue. They don't even manage the accounts to which they are paid for not just by their customers but also through the federal government and the fake bank accounts to which the money is directly deposited in a small unknown bank in South Dakota where they don't even have any more than 10 people who do nothing but tell people that "We aren't responsible for the actions of UniRush LLC." I think that this is outrageous and needs to be addressed as so many of us who are disabled and or in the government system are all but forgotten about? While Mr. Simmons and his staffing members hide behind foreign policy and availability of access to funds!

I have been calling them for 10 days now, trying to access my $303.75. My job direct deposited my money on my card last Wednesday and I'm still without my money. When I check my text alert my money is there. But once I try to use my card it's saying my card is invalid and it needs to be activated. Remind you I have been getting my paychecks put on this card for the last year. Now all of a sudden I can't access anything. I'm a single mother of 5 and I need groceries, pay my bills and put gas in my car to get back and forth to work. I tried to have my money reversed through Paychex payroll company but they can't access it for me either. I'm very unhappy with the services. Every time I call them either they hang up on me, tell me to give it 24 hrs, and I even been told they don't know how long it's going to be before the system is fixed.

I have been a Rush Card member for 06 years. The issues regarding the software fiasco are redundant, so I'll address the secondary concern. The poor, sub-standard level of customer displayed by Rush in dealing with the numerous issues. On 3 separate occasions, including today, after speaking to a live offshore CSR, I was asked to hold. Each time in excess of 30 minutes. Today's marathon lasted 47 minutes before I succumb to the "just put him in the cue until he hangs up" game. The issues have yet to be resolved. A software glitch would not cause problems this extreme for this long. I have been a Microsoft Software Architect and Business Solutions Consultant for over 20 years, and this is by no means a reasonable nor feasible explanation for the problem that the thousands on Rush customers have been experiencing for 2 weeks now.

Was notified there would be a 'update' or 'scheduled maintenance' for the RushCard site that would be down effective 10-12-15 from 3am-8am. I had made all necessary arrangements to where I would not need to use it or withdraw any money until afterwards. I followed the updates on FB and there was an issue with their maintenance and it would be just a few more hours.

Apparently RushCard did updates and now I'm without access to my funds. GOING ON DAY #13. I completely understand there were issues, but it's been too long. I don't have anyone else to borrow money from, no way to pay for gas, bills, food, etc. I was late for work today and ended up finding a ride, but this can't continue. A lawsuit needs to be filed for all the late fees we all are accruing. Offering no fees is not enough. SIMPLY RIDICULOUS.

I, like a lot of others, have spent the better part of two weeks dealing with a company that did a very poor system upgrade. My Social Security was deposited to my account on-time. I made purchases and payments with my card yesterday. Today, I went to make my rent payment only to find that my account is on HOLD so I cannot use it. The amount of $699 is unavailable. I made a call to Customer Service only to be told they would have to issue a new card which will take 7 to 10 days. Nothing was said about how I would get access to my money because a new card is not activated until you make a cash deposit. I expressed my concern and was put on hold for 37 minutes, and nothing was resolved. Will I just become another casualty of the MetaBank, Russell Simmons debacle? Stay away from RushCard.

I have been with RushCard for a long time and it has always been something... Like other people they take your money and don't want to replace it, and now this freeze had gotten people to not be able to take care of the things they need... RushCard is a joke. I mean JOKE!!! Russell claims that it's to help the low income people or whoever but it seems as if he is the biggest rip off just like the banks. And because of the freeze and system glitch all he can offer is free fee holidays that isn't enough in my book and I'm sure other will say the same. He needs to do more and of course we won't get a response from these people because they not going to do anything about it. So in my book RushCard gets a big fat ** for.. ** you. Give me my money that you took and pay me for my distresses of not being able to load or get any money off my card!!!

I normally have my social security check direct deposit onto my RushCard, I have been doing this for over a year. Beginning of month my money just kept getting smaller, as I was making purchases and paying bills. Which I wasn't. I can't get anyone to answer the phone after I'm redirected and placed on hold for over an hour at a time with no response. I am behind paying my bills and I only get one check a month. I'm scared... WTH IS GOING ON?

Today is 10-25-15. I'm unable to access my account with Rushcard via phone and web. I cannot believe I switched back to Rushcard. I had a balance of $250 on my card that I haven't been able to access. My SSDI is soon to come on my card on 11-30-2015. I hope and pray that it's on there.

I am extremely disappointed and dissatisfied with Rushcard and their customer service. I have had direct deposit for years and never experienced anything like this before. I work all week and Rush received my paycheck, not me. I have children to feed, rent and utilities that need paid. I should be compensated for this huge inconvenience. Having to borrow money for groceries and gas is ridiculous when I go to work everyday. Russell Simmons can keep his 3 months of no fees. I am done with this company. Just give me my $$$.

I've had RushCard for three years now and I love them. I saw a commercial, called them and the card came. It was a rough road putting money in a Rush Gold. I was staying at my grandmother's house and thought of putting some money up in it and I saved up and was able to get an apartment with that money. Everything is always fine with them. I work paycheck to paycheck and it helps me out by getting paid two days early. I pay my bills and was going to try to make purchases on Amazon with it which is very convenient. They are better than a bank account and have great customer service. I like their website and when I call if my paycheck is sometimes not there, they'll look for it, find it and within minutes I'll have it. I have recommended them to my mother, auntie, brother, and girlfriend. We all transfer money if somebody needs something so that works out good.

I used to love my Rushcard. I have been a member since 2010 and have never had an issue until now. I received a notification stating the system was scheduled for maintenance on the 12th of Oct 2015. Weeks days later I still do not have access to my money. I thought something was wrong with my phone when I kept trying to use my rush card app. So I tried to bank using my desktop computer instead. Much to my surprise, as soon as I typed "rushcard" in my browser I saw all these links to people complaining the company posting apologies for the system glitches. Why didn't I receive a notification about that??? I had been calling the customer service number for days just to sit on hold for up 40 mins only to be repeatedly hung up on!!!

I have been a RushCard member since 2012 and never have I had a problem until now. I've been trying for two weeks to order a new card and update my address. Finally today I get in touch with their outsourced Philippine call center and after two hours of being transfers and put on hold we get these "security questions". They use your social security number apparently to obtain information about you to ask you questions. I failed one question out of five apparently because I didn't know where I lived in 1987. Just to clear this up I was born in 1986 and my parents moved around a lot.

I have been a RushCard member since 2006 and never had any problems until they switched banks from Chase to Metabank... Huge mistake. Money never post on time (or at all) and can no longer load any of the cards I have through them. What is going on really? Unhappy customer.

I have been trying to get in contact with someone for the last 3 days. Every time I call they put me on hold and I am on hold for hours at a time. I have lost my card and am needing a new one. They have told me that their system is down and they are not able to send me a new one and that I will not have access to the money that is in my account. Reminder, direct opposite just went out on Friday and I have bills that I have to pay. I have children that need food to eat and I have a car payment that needs to be made before they come and repo my car. They continue to tell me that they are sorry and that they're working to get it fixed as I still sit on hold today, now going on three hours.

I've been with RushCard for a year and a half and I love it. I've heard some people are having problems with it, but I haven't had any so far. I can reload it and have my check put in there too. It's very easy. I don't have to go through a bunch of hassles to do it - ten minutes tops and I'm done. Their staff have been very courteous and professional as well. I don't have any complaint against anybody that I've ever dealt with. Also, with my RushCard, I'm definitely able to manage my finances. It makes it easier to spend less. Although I do use it to pay my bills. But just having the card so I don't spend cash is definitely an all around package for me.

I been with RushCard for two years in now. I'm having all kind of problems missing money, money not showing up on my card. Can't get my money off my card. Very disappointed no one have call in. I can't talk to no one.

My once active card is now saying it's not valid when I try to log in - now that I can't use my card once. My funds are gone. I now have to find a new prepaid company so I can cash my check before rents due. I have been very patient.

I've only used RushCard for a little over a month. My deposit from my employer was deposited a week ago. I'm able to log online and view my account. But unfortunately it has a block on my money. I've called customer service everyday for a week. They are rude and not concerned about their customers. I don't have any funds because it's all tied up. My son is having a birthday party tomorrow and I have to explain to him that he has to cancel his birthday party. I'm overwhelmed bill collectors are calling. I've been in eating at family member's house. I will never recommended RushCard service to anyone. This is ridiculous and sad.

Well I was supposed to get my Direct Deposit today normally Wednesday as they deposit 2 days early. Well it's noon CST and my deposit is still not there. They said they don't know when it will be there either. My bills need to be paid. I have a car payment, water bill, phone bill, etc and I can't pay any of it because MY money I work hard for is nowhere to be found. I have been a customer since 2011 and this is the 1st time I have ever experienced any issues with Rushcard... It only takes one time to mess up my money and then I'm done. How do I explain to my landlord or to the bill collectors what's going on? There needs to be some type of compensation to get this corrected. Dissatisfied and disgusted.

I haven't received my direct deposits or "they haven't shown up in my account". So I called RushCard twice today (October 23, 2015), and both reps told me they have no access to the system and could not tell me my balance. They said the outage has been going on for 3 weeks and has no ETA of resolution. I messaged Russell Simmons aka "UncleRush" on twitter and got a response of, "please send your name and full address." And when I asked why I got no response, he can spell just as well as he can run a business... WHERE THE ** ARE MY 3 DIRECT DEPOSITS!!

They deserve a zero rating. It's been over 9 days with NO money, NO answers. This is unacceptable!! I've called over 50 X's & half of my calls after waiting to speak to an outsourced Philippines customer assistant. I've gotten just plainly hung up on. Now I've spoken to some everyday truly after a 3 hr on hold wait only to be read a script & to get the same BS, "We're sorry but rest assured your money is safe." I ask direct questions & they tell me that even they can't access my account. I'M A CANCER PATIENT & CAN'T GET MY MEDS or PAY FOR MY TREATMENTS!!!

I like RushCard because they have no monthly fee. All of their benefits have been great especially the online purchasing. I like the fact that whenever I do a purchase, it sends me a text message letting me know how much I got left. And when I run out of money, I can't use it and that's helped me a lot with managing my finances. It's like a debit card that comes out of my account. I'm also on disability so direct deposit comes every month in my card and then I can pay bills online. I love that and it's very convenient. Every time I call them, they are very nice. RushCard has been very helpful.

I have been a member of RUSHCARD for over 14 years, this is unacceptable what they are doing!!! I use my card to transfer funds to my children and not only has my account been frozen, but you can't log in. When you call, you get no answers, and now I'm paying my daughter's bills due to her paycheck is not available to her from direct deposit. We aren't getting any answers, and the biggest problem is that nothing is being done!!!! Mr. Simmons should be held responsible for any pain and suffering that the card holders have endured. I'm sure that he has access to his funds!!!

I take back my earlier review. I did get my deposit tonight a day early like usual. I was stressed after I saw everyone complain and it didn't come at its usual time. But I did get it! RushCard is a great company and I have loved them since 2011.

12 days ago I reported discrepancies - customer services agent deactivated card. Still waiting on new card. Unable to reach live agent. Have been placed on hold for up to an hour at a time. No response. Spoke with someone Monday. Card should be here today. Still no card, no answers, and I'm about to lose my car and be evicted.

Today makes 9 days since I uploaded money on my prepaid RushCard! I have called everyday and keep getting the same answer that their systems are down! MoneyGram cant refund me because they said RushCard already received the money! This is so disappointing! I am angry and I need access to my money now so that I can pay bills that are 9 days late today!

I was paid on 10/22/2015. My entire paycheck 708.00 was taken by the rush card system. THAT IS SOOOO UNFAIR... I spoke with an agent whom only gave me back 200.00 and said that the system was down and couldn't refund me more. I am LIVID and HATE this company. I trust you with my payroll and I get messed up in the end... I have now been on hold throughout the day, during breaks for a total of 3 hour. This is not how you are to treat consumers!

Thank you so much for your help in posting my complaint. The problem has been rectified and all is good with RushCard. God bless you all!

I do not have my deposits and I cannot pay my bills. About to lose my storage. All that I own are in those storage. What is going on. I want my money.

I go to load my card and it is declining, so I can't load money. Wtf. Not only that... I put money on the card 2 weeks ago and the card is showing no balance. Well, being that it is declining I'm done. I don't need the headache. It's too many prepaid cards out there to deal with this nonsense. Good luck RushCard. I've been with you guys since 2011 but goodbye.

You guys came highly recommended when I was looking for a bank for my direct deposit, however, I'm afraid that my paycheck will not be posted to my account on tomorrow 10-23 due to your outstanding computer glitch. My car note, car insurance, gas, electric, cell phone & rent are all due tomorrow and I don't see my money posted. This is outrageous!!!

So, as I'm sure many consumers are aware, RushCard did a system update to switch to a new processing vendor on 10/12/2015. Since then, the services through RushCard have been terrible. The scheduled outage time for the update was supposed to be 3 am - 8 am on 10/12/2015 only. My Visa card did not work at all that day. Finally, it was allowing transactions to go through starting 10/13. Yesterday, my direct deposit came through from my employer. The check shows pending in my online account. I woke up this morning and paid a couple bills with no issue. I went to get breakfast before work and for some reason my card was declined. I logged into My Account on rushcard.com and it says my card (which I have been using for over a year) is on hold.

After this update occurred my husband and I haven't been able to pay our rent as well as other bills. You get put on hold for hours only to be hung up on. No one is reading the email account where they ask you to send your information to. Neither are they responding to the DM. They advised customers to send via Twitter. My husband's direct deposit came a day late and when he went to withdraw the maximum amount of $500 the balance went all the way to zero. They need to fix this asap!!

I have been a member of RUSHCARD since 2010 but since the bank who handles transactions took over I have been highly dissatisfied. First off it is very difficult to get someone on the phone and when there is a representative they are not able to provide any information regarding direct deposit. I have not received my deposit and now every time I call customer service the line rings twice and then I am hung up on. Now my direct deposit is in limbo and I have financial responsibilities I am unable to meet due to this problem. I have cancelled my direct deposit going forward and I will be cancelling this card if I ever get to speak with a representative but either way I will never use this card again. While the provider suffers no loss the consumer takes the burden and they don't care what is happening. I use to be a big promoter of the RUSHCARD but I will never recommend RUSHCARD to anyone in the future.

This is the 2nd week that my money is missing from my card. When you call the 800 number you get a recording then it hangs up without you being able to speak with anyone. I have been a Rush member for well over 8 yrs and this is totally unacceptable. My bills are behind and these people don't seem to care. They are holding people's money and won't even discuss the problem with you. I have since changed my direct deposit and I would tell anyone who has this card to cancel and run the other way asap. There are several other alternatives out there. RUSH HAS FAILED BIG TIME!!!

I can't believe RushCard customers get no further explanation except system technical issue. It's been four days now that my family cannot access any funds. I have toddlers that need food and all I get is a sorry. This is beyond the customer service team in the Phillippines. It's like Russel Simmons doesn't your company have insurance for messes like this? Shouldn't the bank send overnight checks to the thousands of people impacted? I'm looking into a lawyer definitely! Not all utility companies care that we are dealing with a raggedy financial institution that can't explain why they received our paycheck but not be able to allow us to receive it!

I don't know how many times I've called, emailed, tweeted, or facebooked complained about the lack of ensuring my new card can be activated. I ordered a new card on Oct 8th after I lost mine at a gas station. I received my new card on Oct 17th, since then I've been calling and what not trying to activate my card, but it won't accept due to my old card still being activated. I've been told numerous times that a senior specialist will get back to me, since the 17th... It is now the 22nd. Is there only one senior specialist? Are you guys going to pay my late fees as I can't pay anything on time since I can't touch my money. My money I worked for.

I have not been able to access my account since 10/15/2015, 7 days. I was told the 16th that I would get an email telling me I could reset my password. Never received one, so on 10/21/2015 I called again (after seeing the Twitter that the system was now working) to see if I could NOW get help resetting my password (because the system has locked me out, nothing works) and it was explained that they now had NO IDEA when the system would be operational. By them not even asking for my info to check the identity of who I am, I knew they were not in the system but I was given the suggestion to have my benefits not sent to my RushCard account!!!

I have attempted to reach MetaBank C/O RushCard Member Services several times throughout this week beginning October 19-21 and no one is answering. I filed a complaint with the Office of Comptroller of the Currency (OCC) because this is unacceptable for any banking institution. I am concerned because I have a huge amount of money scheduled for Direct Deposit and it has not posted on the day that it typically does. Also, the system has locked me out of my account, despite the fact that I've entered the correct password. I've been with RushCard for at least 7 years, but after this ordeal, I will no longer deposit funds on this card. I'll use my American Express Card or deposit my entire paycheck through my traditional banking account. When RushCard was with Chase Bank we didn't have this problem. The service has changed tremendously since MetaBank took over and even worse since they changed processing companies.

I have had problems since last week on my RushCard. I usually get paid every Weds. I didn't get paid until Friday last week. My internet was cut off and I couldn't buy groceries. I was supposed to get paid today. I have a flight tomorrow - I need to pay for my luggage and rental!!! I get no answer from customer service and was hung up on twice! I need my money now. Like by tonight!!!

I have been calling these people for 2 days in a row. After being hung up time after time I finally get through to tell them... My RushCard plan was changed and my money is now gone. I haven't even accessed my account to change anything. Now I'm being told that my deposit that is set for 10pm tonight I will not have access to??? WTF. I have bills and children to take care of. This problem has gone on too freaking long and I'm most certainly am the wrong person to be playing with when it comes to my money!! This has gone on way too long and I will not stop until I get Russell himself cause this is uncaused for. I really feel they're playing with my money and all they have to say is "We're sorry" - that's unacceptable and I won't stand for it. If I have to take this to court just to show how serious I am I will, no hesitation.

I applied for a received a new RushCard. When it came in, I set the pin. I set up my direct deposit thru my employer. I get paid on the 5th and 20th of every month. The 20th rolled around and no money. Talked to my job, said it was deposited. Called and called yesterday, after 3 hrs on hold finally reached someone who then hung up on me. Started calling today, 10/21, my funds are finally showing but, my card is showing inactive. Called this morning at 7 was on hold until 9 when I had to hang up and go to work. Called at 1pm, finally got thru. Was told they would activate it, give them 3 hrs. 5 1/2 hrs later, still not activated. Call again, after spending another 1 1/2 on hold, finally reach someone. Was told would be activated immediately. It was.

I've been with RushCard for almost 2 years and I've never had this problem before but during the computers made about $109 of my money just disappeared. I've contacted RushCard about this and I was told I'll have a complete refund but now I can't even get in touch with RushCard. Every time I call customer service their line hangs up after a few rings. This is getting very frustrating.

RushCard was established to help people re-establish their credit. However, during this crisis of their system outage, they are damaging their customers credit and jeopardizing people's livelihood. There are not enough apologies that can pay the bills and late fees people are incurring. The bank RushCard uses is MetaBank. Together with RushCard, they are responsible for getting money into the accounts of the customers. If you want to call them to get information about your direct deposit their number is 866-560-6382. We all should call both companies until the higher ups do something than just make promises or shift blame to the other.

I've been hoodwinked, bamboozled and led astray. Calls are not connected. It's like they have disappeared. I cannot access my account and I don't know who I can turn to. This is a nightmare for me and my family and I want to be informed of any class action lawsuits that will be forthcoming.

My balance still states 0! Per social media everything fixed is BS! My money is not on my account, my direct deposit is not on my account! Whoever is writing the recent reviews with positive ** is LIE! There is no way to reach out to customer service. You are either on hold for hours and hung up on or you write an email and don't get a reply. This is garbage!!

RushCard recent tech issues lapsed my car insurance, adding gas to car to get to work, health insurance payment, rent for storage, and on myself. I have cancelled my account and have switched to Chase Bank. Never again Russell Simmons.

I have been with RushCard for two years now. I called in this morning about my direct deposit she stated they are having technical difficulties. So I asked her "Will I get my money on time." She kept on repeating "We know we are having technical difficulties. We are working to fix it." But she never answered my question "Will I get paid on time." She was so rude and did not help me. I asked for her supervisor she kept me on hold and no one ever returned. Wow!!! I am so disappointed in RushCard. I do have a bank account other than RushCard but I use them as well. I think this will be my last time with RushCard. The money I have going to my RushCard not even sure when I will get it, even though it's my money.

I didn't have a checking account and we added RushCard as a checking account in order to allow me to do direct deposits. It's the form of how me and my babe transfers money back and forth to one another. My girlfriend uses the direct deposit and I go into the stores to load and both are very easy. Rushcard makes it easy to keep the cash out your pocket and it makes paying bills or making online purchases very convenient. Moreover, their team are very courteous. However, I had stopped using my card as frequent due to my income and that pay-as-you-go is a killer because I'm paying $2.50 every single time I use the card. Nevertheless, my experience has been wonderful.

October 12, 2015 Russell Simmons' Prepaid Debit RushCard changed service providers and somehow lost deposits from hardworking people and those who are on fixed incomes who utilize the RushCard to pay bills and receive direct deposits. RushCard is not reliable!

Been calling because my direct deposit never showed. My kids had same issue last week and I said "Not leaving because Russel Simmons promised." I took his word as a man yet it was **. Today is Oct.21st almost 10 day after fake upgrade so I wait on phone for 47 minutes talk to a young lady who told me "you taking this personal". I hold my temper and how am I suppose to take it when I work 2 weeks and you're telling me you can't tell me when im getting my pay. Are you retarded? She says" no". I go "Give me a supervisor" and guess what? Another 25 min and phone no music or nothing so my hands are tied and I can't feed my grandson on promises - he's only 2.

I made the unfortunate mistake of signing up for the RushCard to direct deposit my payroll check, it seemed convenient but I regret it woefully. I should have waited, went to my local bank, and just lived with the slight inconvenience. I signed up over a week ago, was paid at midnight Thursday night (excited about maybe receiving check early in future) but didn't get a confirmation my check posted to account until Saturday; So there is problem one. Number two: I may or may not have access to my funds when/if card arrives because... Number three: just short of an hour with that horrible hold music and I get an uncomfortable, seemingly scared, young lady on the phone that knows she cannot answer a single question I have before I even begin to ask the first.

I have been a happy customer of RushCard since about 2007. However after reading some reviews and finally googling "What's going on with RushCard?" I get answer that brought me to tears. These past few months have been a overwhelming storm of obstacles, hurdles, lack of finances, barriers and deceit. The very last thing I need right now is to be having issues with money. It saddens me deeply to know that this week the paycheck I depend on to live and survive will possibly arrive to my account and may or may not he available. Recordings aren't enough explanation for something that's been going on for over a week. We need answers, we need more than just fees waived and most importantly we need our money Russell!!!

They say they tried to change systems to give better service and they had a failure so many people's cards got locked up with inactive service. Now after week and half with no money due to this they finally put card in active status and card still don't work so still broke. So still having to call and be on hold for a hour and when finally answer they just say "will check into it" and never fix anything. I will never do business with them again when I get my money off card... they should be sued over this.. can't just take people's money away for over a week.

I've had RushCard for about 6 years, never had a problem until the past few weeks. My direct deposit didn't go through due to system issues, that was understandable. But then I noticed all these $1.00 charges for domestic country charges and I've never seen that on my account before. So I just wanted to speak to someone. I've been calling Customer Service for two days now, I put all my info in like it asks and the phone just rings and rings then HANGS UP ON ME EVERY SINGLE TIME!!! I'm going to cancel with RushCard because it is completely unfair. I even emailed them asking to have someone call me and they said someone would be in touch within 12 hours...it's now been two days! I'm fed up now after all these years. Now I'm going to another company because I can't even get in touch with anyone. This is ridiculous and I will continue to write reviews because no one should have to go through this!

I've been with RushCard since 2012 and as of last week I haven't received my direct deposit from last week. I have no money and every time I call they hang up. This is such inconvenience for me. I have no money and no answers. This has never happened!

I am pissed the ** off. Since this so called update to the RushCard system update my funds have not been showing. I have money coming out of my checks going to a savings area on the app. Those funds are not showing. I have a direct deposit that hits my account other Tuesday (which is today) And that's no showing. I have a light bill and a water bill that due today. But my account reflects no funds. This is so MF unacceptable on so many different levels. I wish I would order another ** RushCard. I'm pretty sure my light and water will be by tomorrow and I have a 2yr old, and 2 kids that attend middle school that needs those necessities. This is the worst ever!

I got paid today by employer but usually get paid 2 days early by rushcard. Called them today when my money didn't show in my card and they told me of the delay with the 2 days and money still being put on cards. I read reviews and people haven't got their money from a week ago. If I lose my car for non payment I will sue rushcard.

Today is 10/20/15... I checked my balance on my rushcard was 535. I went to a chase today to take all my money off the card since I heard of this problem.. Now the transaction would not go through because my card is inactive. WHAT.. NEW BAL 129. HOW?

I have been dealing with them for almost 2 weeks. I am not able to access my money because it keeps telling me my card is not activated when it has been activated because I was always putting money on my card. Then when you try and speak with someone the phone continues to ring and then it hangs up. I finally talked to someone then they tell me they understand when they obvious don't because they are not the ones running around with no money trying to figure out what you're going to do for money because you are not able to access your money, not able to get gas, pay bills or buy food because they are messing with your livelihood.

Today is my regular payday and I was told by RushCard's CSR that they could not tell me whether or not my direct deposit has been processed or received. I have bills and the fact that all MR. SIMMONS can say is that he will pray for the people affected or if they Tweet him he will call them personally. This does not fix the problem and all the company can say is that our money is safe, while how do we know that if they can't even tell me whether or not a deposit is processed or received!

Like so many others, I have no access to my funds. I have 4 RushCards and all have had issues. I have 1 that $25 has disappeared into thin air and had another that was holding on to the $168 I transferred 2 weeks ago. With all the hassle going on, I went to try and withdraw the funds and received a decline from the ATM and now that $168 has disappeared. Trying to call Customer Service is a waste because the call is just disconnected. I sat on hold for 2 hours yesterday and no answer. This is a disgrace and very unfortunate. I almost lost my vehicle yesterday and now I have no clue what is going to happen with my direct deposit since it is too late to stop the load. I have been a member since 2006 and after this I will never ever use this service again. I hope I am one of the members who receive a call from Russell Simmons!

If I could give this place a zero I would. It's been 9 days with NO money and no answers. This is unacceptable, there's no way this is for a "system update". RushCard is hiding something. I have bills. I hope the employees of RC are looking for another job.

Our family has been without money for about a week now, with no answers. I have been a member since 2009 and I will never use this card after the treatment that we have received. People are hanging up in our faces, they are being very insensitive to the fact that thousands of us have no money because we simply can't access our funds, for the second week. Imagine how our families are feeling right now? Do not trust this company with your money, that's all I can say.

I can't log on to my account. My money was deposited on my card today. I tried to use my card, it was turned down. What is going on? I need my money, I work hard for every penny I make... Please I been with RushCard for years. Please I need your help. I need you to fix my account. I need my money on my card. I have bills to pay...

I use to get pay early. I was just wondering what happened.

I've had a wonderful experience with RushCard and their kind of service. My questions are answered in a timely manner. I've had no difficulties paying bills or purchasing online. I use the direct deposit to get my disability certificate and when they say they got all the money there, it's always there. My RushCard is safe and convenient.

I, like many customers with Rushcard, have been having issues getting access to my money after they did some kind of a system upgrade. To top it all off, the balance on my account is incorrect because it is deducting money from my account without being able to do anything about it. I have not been approved for one transaction and this is ridiculous.

Two weeks ago RushCard did "maintenance" on their computers and crashed their systems. I have never had a problem receiving my state unemployment until last week when it took 3 hours for a supervisor to tell me that even though for 10 months money has gone into the same account between 1 and 1:15 pm est. When I was speaking to him at 5:30 est there was no record of my money. But I would be placed on a list of needing it immediately as I explained my son needs medication every Monday. The dose is based on the previous week and I was unable to get his medication. My car payment is also due Mondays creating a $35 overdraft fee. I was told this would be fixed this week. Needless to say I have been on hold for a supervisor for over 2 hours. And now they have a b.s. rule that you can only get card information from the cards phone number???!!! somewhere. Here there has to be a lawsuit and when someone finds it count me in!!!

It's been 10 days. I haven't received my new card which was ordered on Oct 9. Was charged $30.00 to have it rushed within 2 business days. Still don't have it. Can't get in touch with anybody in customer service. I'm highly disappointed.

Hello, I been trying to get a hold of a person. My card is saying it's not activated anymore but I have deposit put on my account. 10/15/2015 try to go online to access my account. Won't let me. I call and call. I get hung up on. I facebooked them, twitter them, emailed them still nothing. This is not a way to do business. Now my phone is off and no gas on my car and had to go to food banks to feed my kids over this. I been with RushCard since 2010. This is not acceptable. Oh yeah and when I emailed agent@rushcard.com they give me a ticket number **. But no one tried to call me or email about issue.

I am the employer who process a direct deposit into my employee's account. My employee had not activated her card prior to the deposit. She called the 800-207-4109 to create pin, per instructions she went to add money to the card at MoneyGram. She added $20.00. When you look up her account it shows both her direct deposit and MoneyGram deposit has posted. Yet her activation is still pending. When try to call and get assistance, the automated service states they are transferring you to a member services agent.

I've been a customer of RushCard for over 5 yrs and I'm mad as hell. Not able to get money, transfer or review my account. I'm not able to pay my bills. I'm gonna get all my money out of RushCard as soon as I am able to access my account. Boy oh boy, am I pissed.

I understand they started an update last Monday 10/12/15 but since then, nothing has been correct. I called because I was concerned my insurance payment was not showing and it was showing paid on my insurance account. 3 different customer service reps continue to tell me I have a zero balance and no such payment to my insurance company has been made. I ask if my check will hit on time as normal this week, I was told they couldn't tell me; to use different means if I had the option.

I had to go away on business to Las Vegas on October 12, 2015, and upon my arrival, I reloaded my card in the amount of $500 at the register at a nearby CVS. The receipt I received from the store indicates that the money was reloaded successfully, however when I called Rushcard, (waited literally 1 hour to speak with a representative) there was no record of the reload. It is now October 19, 2015, and my money has yet to appear on my card, despite the fact that the representative told me that she was escalating the issue. I am very disappointed with Rushcard. Someone must do something about this. This is not a good way to do business. I have bills and everything is being declined left and right. I am thinking of speaking with an attorney to see what my options are, because it's unacceptable that Rushcard has not yet resolved this issue.

My account is set up for direct deposit which I'm supposed to receive my check two days early... I was due to receive payment on October 14th. Here it is the 19th and I've yet to receive my direct deposit or an explanation to where my funds are :-(

My check was deposited on Fri 10/16 although normally it is deposited the morning before. No big deal. The day extra is a courtesy whereas Fri is my actual payday. The problem is I lost the card that my check is deposited to but I lost it because I accidentally threw it in the garbage. I didn't really want to get a new card yet I was just going to transfer the funds to my other RushCard and get account through a bank. Unfortunately because they screwed up their system I can't transfer money anywhere. I want to send a check to myself through bill pay but I can't talk to anyone to verify the check will actually be mailed in a timely fashion because I can't get through to anyone. I don't want to set it up and create a bigger issue AND have my money unaccounted for.

I have over $1000 being held from me. I can't access my account or my funds. I'm on the verge of being evicted and having my car repossessed. I'm losing wages due to my limitations of gas. My child is sick and I can't get him to the emergency room because I have no gas. Customer service is not helpful at all.

I have not had access to my account online, or by phone since this Oct. 11 upgrade to the system. When I call the Customer service I get no one on the phone. When given the option to speak to a representative all of sudden I get hung up on, so therefore I can't any answers as to when will this matter be resolved. I was up until now please with my RushCard service, but since this has happened I will no longer be an RushCard customer. This is no way to treat Loyal customers. This is so Unprofessional.

I am very upset, mad as hell! I have been a RushCard member for going on 3 years now and have never been as disappointed with this company as I am right now due to their "system update." I have so far acquired 2 late fees and am on the verge of losing my apartment due to non-payment of my rent. I have ZERO access to any funds in my account and I feel like I am being robbed right now. I call "customer care" and after hours of wait on hold the reps that answer are so inhumane and don't even try to help. This is not any way to treat people who are trusting you to handle their money. I am so frustrated and upset. THUMBS DOWN for RushCard!

I've been a member of Rush since 2005. This upgrade failure is a disappointment. I still cannot access my RushGoals to transfer money to pay my daughter daycare. My account still do not reflect the correct balance. I have cancelled my service with you all and encouraged my friends to do the same.

Since October 11 my online services have not worked. When I tried to call customer service they give me 1 million prompts and then when it's time for me to talk to a customer service representative it hangs up. I've tried to call every day 15 to 20 times per day since 11 October. This is really important as I am traveling and need to have a cash only bill paid as soon as possible. I am being charged per day because I am late with the payment!

I was able to use my RushCard to pay bills or make online purchases, and it’s very convenient. I can also setup pre-payments for a date, and I know that the funds will be there. One thing I definitely like about it is my pay date, since my direct deposit always goes in the day before, which is great for me. This way, if I want to make a payment, it’s always there. I used to do reload all the time, but when their bank changed, my direct deposit stopped so I was back to reloading. I called RushCard, and their team gave me information immediately, which was fine. However, it got back again, so now I use the direct deposit frequently compared to reloading. We don’t have a bank account, and RushCard is very convenient, economical, and good. It’s crazy that I have to pay the $4.95 to load, but nothing is free and other than that, I’d recommend them.

It's Oct 18, 2015. Still no money in my account. How long is this going to go on? I need my money, as we all do. I call customer nobody can talk to us. At least if we can talk to someone it would make me feel a little better. It's like they cut us off. Thank you.

Been a customer since 2008 and no "real" issues until 10/14/2015. Left one job and started a new one expecting a direct deposit from both. Only received a deposit from company X and not company Y. Tried calling RUSH and phone hangs up after 3-4 rings. Tried calling different times of the day and same issue. Got gas at Circle K $38.10 and two deductions posted - one for $38.10 and another invalid overcharge for $100. Finally did some research online and discovered that several people affected by a "technology glitch" that took place on the 11th. I figured RUSH was working to resolve the issues and it would be fixed overnight.

I have been a RushCard member since 2009. I never had a problem with my card until October 12, 2015 when they started the upgrade system. Today is 10-18-2015 and I still can't get access to my money. But one thing for sure is Russell Simmons and his family are eating today, his bills are paid, he is not going through any of the craziness that so many of us are. I wonder how he would feel if this happen to him and all customer services does is apologize and still can't give you a resolution to your problem. This is so ridiculous but like so many of you are saying once I get my money he will never have to worry about my business again. Frustrated to the maximum...

There has been a system glitch with a scheduled upgrade for the company. Since then I have not been able to access my money. One day it has a balance, the next day it does not. I have been patient and allowed what needed to be fixed go on for the last 5 days. Over the weekend I tried to call customer service because I am in need of my money, I have been to pawn shops and borrowed money but I am running out of options. I was on hold for 3 hours and 41 minutes the first time with no contact. The next try I held for over 2 hours. I am getting very worried as my paycheck is due to be deposited in 3 days. I cannot talk to anyone and there is no change with my account. I am sitting at a zero balance. As I speak.

I loaded $110 to my RushCard through MoneyGram on October 14th and still haven't received my money. Usually when I load money I get it within 10 minutes. Where's my money.

Russell Simmons, this has to be the most horrible and terrible mistake you all could have made. You people have my money as well as others. My entire check has been sent to you all. I have mouths to feed, bills to pay which means my lifelines are in your hand. It's cold outside and my kids can't live outside in the cold and without food and gas for transportation to school. You all have made our lives a living hell. I have been a loyal customer for 12+ years and I have also referred many others in which I can say now that I truly hate I have you. All should accommodate your customers with $1000.00 or more. How do y'all plan to reconcile this? I have contacted a lawyer and Monday morning will be contacting Better Business Bureau as well as the attorney general's office. We should be compensated. 6 days and still no money in my acct!

I have been with RushCard since 2003. Never had a problem with them. A matter of fact I recommend them to all of my family and friends but what have been going on is outrageous. I have money and can't pay my bills, late fees and unnecessary charges mounting up with no kinda compensation for all of this. I miss my midterm exam because I couldn't buy gas. I miss my son soccer game. I could drive out of town. My insurance almost got laps. I had to borrow money to prevent that with a high interest. Rent is due from the 15th. Now I am paying a late fee of $25 everyday. Where is all that money coming from after or whatever this is corrected. The system was never broken. Now what.

RushCard has been excellent so far so I'm still sticking with it. I've been with them so long and have recommended them to friends, people and family to try it out. I have multiple checks deposited, such as state check, social security check, and SSI check. They all come in different days, earlier than when they were supposed to come. They don't come all together in one shot. When I need to take out all of the money, I have to take out a certain amount of money to pay a bill, because I got to make the money order instead of paying it with the card. It's difficult because sometimes they don't give me the whole lump sum at one time. They give me a certain sum and I have to wait a couple of days to try to get the rest of the lump sum, to make that money order for my payments, but I don't worry about that. Overall, their team is friendly and they answer my questions. They're great. I've been satisfied with them and it's been a good experience.

RushCard has held people's money now for over a week and they can't access their funds. My deposit will go in Wednesday morning and I am afraid I will not be able to access my paycheck. Someone needs to do something about this cause people can't pay their bills or buy food for their families.

I have been a RushCard member since 2011 and on October 15th we were supposed to get our direct deposit. Still waiting for our money. The customer service is horrible to say the least and keep you waiting for hours only to be hung up on! Will be contacting a lawyer soon! Do not use #rushcardgate.

We used to love your service: guaranteed 2 day early deposits, the only benefit to RUSHCARD. RushCard does not help the customer’s credit rating. You charge customers a fee to spend their money. You limit customers on how much they can spend. NOW you frozen customer accounts without any accountability to the people whom helped you sit pretty.

Load money on my card Friday afternoon to pay bills only for the ppl to tell me my card was decline!! RushCard customer service hanging up the phone every time I call and the only thing Russel Simmons can said is, "Your money is safe." WWHAATT? Write us a check, something. And for all these new posts about RushCard being so great and RushCard respond back to them saying, "Thank you," that's fake. It's really them writing that. Don't be fool people.

I was told numerous of times that I will receive my pay on my actual payday which is a lie. I have been loyal RushCard customer for 5 years and after working for 96 hours I would expect my money. I'm currently without food gas and lights with a car note cable bill and phone bill due. I don't know what to do. I don't even have gas money and I'm currently on hold waiting for a supervisor for the past 3 hours!!!

I had a Moneygram deposit on 10-13-2015 to my RushCard, & haven't been able to take my money out on my RushCard. And when I go into my account with RushCard it does reflect my balance on that date, and deposit made on that date, but still can't get any money out??! They keep making promises, but no money available!! Please, I, like other people, need my money to live and right now my cable TV is getting ready to be disconnected as we speak!! I need help getting my funds out & to me. Thank you.

I have been unable to access my money for over 4 days now. My balance has consistently decreased. I have been unable to buy food, pay bills, and gas. Effective 10/17/15, my balance is at zero and I should have a little over $450.00 (my car payment and gas and food money). I have called twice both times waiting over an hour each time to hear they have a glitch and they don’t know when I will have access to my money again but should be in a day. That was 5 days ago. They have not contacted me. Please help.

Being a customer with RushCard since 2013. I am very disappointed to have to do this. Due to some type of system failure I have not been able to have access to my direct deposit (they can't find it), my balance is incorrect, I have been locked out my account, NO Money and no resolution in sight. Can't feed my kids!

I've been a RushCard member since 2009. On October 11th I ordered a new card because my other was lost. On October 12 RushCard updated its systems and it's been haywire ever since. Not only have I not received my new card that I paid 35.00 to be sent to me express now I have no access to my account due to whatever glitch that happen while updating system. It's been 6 days and problem still not fixed. My direct deposit went in and I can't pay my rent or bills. This is very unprofessional and flat out disrespectful. I call customer service numbers - they ring out or an automated system answers and I don't get a chance to speak to anyone. This is not how business should be conducted.

I was suppose to get a direct deposit on Friday but was unable to receive it because of the system update. My account was closed and money was taken out of my account. I have been trying to contact Rush and through phone call and was unsuccessful, via email and was unsuccessful, and now I'm writing a review. You should hire more people if you're going to do things that will mess up our money so we can contact someone and be told what's going on. I have been a RushCard member since 2013 and I feel like I deserve an answer. Instead I'm getting no replies. I'm really pissed.

RushCard has really disappointed me. All I wanted was for someone to activate my card for me and they give me the same answer. The system is down and we are working as fast as we can to resolve the problem. However, they have on Facebook that they are back to getting the customers paid two days early because the system is fixed. I don't understand - how can the system be working and I still can't activate my card?

RushCard has so-called updated their system and now thousands of people are without money including myself. The last year has been bad with them. Do get one! Over a week with no money.

I have been a RushCard member since 2008. The update that was done to the system on Oct. 12th 2015 has impacted my life tremendously. I cannot access the funds that I did have, my direct deposit was late showing up and when it finally did show up I still can't access my money. I am a single mother that lives paycheck to paycheck. I have had to borrow money from family to put gas in my car. I have bills that need to be paid that I can't. I was unable to move my furniture from storage into my new place (me and my children are sleeping on the floor). I can't buy groceries so we are depending on other people to eat. When I try to reach customer service I keep getting hung up on or when I do get someone they cannot speak English well and are rude. I will no longer be a member after I get access to my funds.

Where is my money man? Why I can't get a hold to anyone at Rushcard? This is so sad and by far the worst. You make all this money and can't fix this problem. I call your company to try to talk to someone there and it's a recording all day long. We have bills to pay.

I have used RushCard for a couple of years now. I have the direct deposit option and I use it to get my cash early, pay bills and my online payments. But my experience with RushCard has been a little bad for the past couple of days. When I tried to go onto my account on my mobile app, it said I had to change my password, so I changed my password. But then I went on to my account and it’s saying that I have $115 on there. Before they did the update, I only had $15 on there, so I didn’t want to touch that money. And then my check goes on in Friday and they took $100 away from me because they put $100.

Very poor service.

My Card was lost and whoever found it decided to spend my money. Now of course because of the ongoing system issues it's very hard to talk with a live agent. But when you do they will just say they can't access any accounts to cancel the Card nor dispute any charges (automatic voice says it takes 90 days to dispute a charge, better not be for me). So now I have no money and No idea when this issue will be fix. Side note - will not continue business with RushCard and will not recommend anyone. Will make sure my employer stops the direct deposit ASAP.

Had to leave town for an unexpected death in the family. I usually receive my direct deposit a day in advance. I received the message about the update however I was able to use my card once it was "back up". It's been 2 days since my pay day and NOTHING... I called customer service and after being "disconnected" several times I was able to get through to someone. She told me all direct deposits were being manually deposited and I'd have my money by that day.. Still NOTHING..

I applied for a RushCard after it was recommended by a friend. The application process was pretty simple. The card arrived, I easily established a PIN and an online acct and set up my payroll check to be automatically deposited to my new RushCard account. Payday came and my funds were nowhere to be found and my card was said to be inactive. After several hours on hold trying to contact customer service I was informed that there had been a technology glitch and my funds would be available the next day. This was a huge inconvenience but I waited patiently. The next day came and went and still no funds. I've spoken with customer service supervisors multiple times and am getting a complete runaround.

I have had an ongoing dispute with another company taking my money from my card. I have tried to call customer service & always get a computer so I let it go & just starting withdrawing my money right away & it worked it fine till I get the other issue resolved. But since the update, I was not notified as to having funds deposited on my account & the other company took all but $4.00. It is all I have for the week. I can't log into my account, I have had to change my password 2 times, & have now went to other card holder... this is after I received 1 email saying that everything was back to normal after update... not cool. Now I don't eat for the week.

I first started using RushCard in 2012. I had some issues with card so I stopped using card. Well a few months ago I decided to give RushCard another shot and everything was going fine until Wednesday the 14th. Well check didn't deposit and after 2hours of being on hold I was told money would be on card Friday. Well Friday hits and I check online account and account is pending, not to mention my check was available Thursday. So I started calling customer service at 9 am. I was hung up on at least 7 times after being on hold after every 30 minutes. I finally got to speak with someone at 9:45 pm just for them to tell me they don't know when my money will be available.

This is by far the worst customer experience I have ever faced. I was expected to receive a payroll deposit this Tuesday 10/13/15 however I have not yet received any funds on my card. This has tremendously caused an inconvenience for my family and I. Whatever means necessary I will make sure this makes it to the national headlines. I am disgusted with the poor customer service that's provided when speaking with a rep. On numerous occasions I have spoken to several reps where it is blamed on a system update and when I request to speak with a supervisor, I am placed on hold for hours on end with no one that comes back on the line. It's a shame that this has caused a great inconvenience to other consumers and I'm quite sure there will be others gladly to have another vendor handle their financial affairs. An apology would not resolve this issue.. I want this resolved immediately.

I’ve been with RushCard for about 15 years. I chose them because I like the fact that they were giving back the dollar after $10 but that ended a few years back. They were honest and trustworthy and that’s what motivated me to come on to them. I always use my card to make online purchases and pay bills and another thing I like is we can set a vendor up and RushCard will mail the vendor a check on a monthly basis out of our account.

I am very disappointed. After this upgrade RushCard did on October 12, 2015 I am unable to login into my account and they made me change my password. After changing my password, they are now saying that I am locked out of my account. My money was direct deposited into my account on Wednesday and I have yet to see MY MONEY... I have bills to pay and have kids. My account is showing a $0.00 balance. I have tried to call since Wednesday and I get hung up on after holding on for long minutes. I have been with them since 2009 and have had this issue one other time. I am very upset and want my money so that I can go to a real bank. This is enough for me... NEVER AGAIN!!!

I was supposed to receive my money from work on my RushCard 2 days ago. Needless to say, today my electric is due and my money is not on the card. I called the customer service number. After holding for an hour, they just hung up. Called corporate and the phone just rang for hours. I do not recommend RushCard to anybody. Check out their Facebook page, you know what I'm saying.

RushCard are having problems. I can't get a hold of anyone. I got paid today, and it didn't post yet!!! Not happy!!!

I have been a RushCard cardholder for over 5 years. I never experienced such lack of regard for its customers as I have this past week. I normally get my direct deposit on my RushCard every other Wednesday (one day early). Well, after realizing it was not there I attempted to reach customer service with no luck. You either get a message that the lines are busy and it hangs up, or it transfers you to someone and it hangs up. I cannot access my account online either. So, I ended up getting my direct deposit Thursday, or so I thought.

I have been a RushCard member since 2013. Have not had any problems until now. I had my wallet stolen about 2 weeks ago. Called to have my card blocked and to receive a new one. Once I received the new one went to activate it and it would not let me. The system keep telling me my old one was still activate. Lucky for me the person who took my wallet didn't use it. I am still unable to get my new card activated. I have rent due and I need to get food for my kids. No one has answers as to why and how long this will take but since this has been going on I have had to go and get food from a pantry and from my kids' school and borrow money for gas to get back and forth to work.

Since Monday 10/12/15 I have not been able to access any of my funds. I have rent to pay, and other bills that are now past due. There are not enough updates as to when this will be resolved. This issue was supposed to be a 1 day update that has turned into a number of financial issues for many. I cannot even access my online acct, can't activate my new card that was sent because RushCard system is telling me my social security number is invalid.