RushCard Reviews

No one from the east ever win the sweepstakes and I've been a member since 2004. Why I still gotta pay fees. Why my direct deposit days always switch. Why don't I have loyal rewards. Why do I still have a pink card with no chip.

Frankly I'm satisfied with rushcard but being charged 2 for a withdraw is a little too much and I read I can get my check up to two days faster but that was not true. It's the only reason why I got the Rushcard in the first place yet but at least it's one less stop I have to make which is the check cashing place.

I recently had a question about a check that I deposited into my RushCard account. Angel answered and was the sweetest, most helpful customer service rep I have ever spoken to. She gave me good advice and within an hour my problem was solved.

I have been with Rushcard now for 1 year and it's awful!!! They will charge you $50 dollars for pumping gas at a gas station and not refund the hold back to the card. I ordered a pizza for $30.00 dollars and RushCard charged it for $36.00 dollars??? Why the hell did they take my money!!! I called customer service and they said it will be refunded and never refunded my money. RushCard is sneaky as hell! They don't think that you monitor your transactions and that's how they steal from you. Kimora and Russel are thieves and **.

I love my RushCard. I never win anything but I love my RushCard and thank you for all the years of great service and early deposits, and did I mention I would love to win a sweepstakes. Always nice customer service when you call. They are always prompt with their services.

I've been with RushCard for 7 years now. I have all the RushCards. It's a great debit card. I pay bills online. I buy things online. My children order things. My taxes come on my RushCard each year. I recommend this card to my friends and family.

I think my RushCard is excellent. It texts me immediately after I make a buy or ATM withdrawal. My concern is that I used to get my money earlier in the day now I get my load later which is very inconvenient for me. But I understand that's the bank's responsibility. Your card is great. Thank you.

Love RushCard. Best choice I've ever made. The customer service, the time the deposit posts to the card is very good. I've been a member since 2004. Almost when the rushcard first became avail to have and I have never had any issues that were major that I can remember. I will refer anyone I know to become a member of rushcard. I will tell anyone that it is a good card to have. I pray I can win the monthly thing they have lol. But it's a awesome card! Rushcard rocks!

I have been with RushCard since 2008. I purchased items at Walmart. My card was declined. I went to the ATM to withdraw the money. The ATM keep my card. I called customer service while paying for my items. They deactivate the card. I received a call that Walmart had my card, not an hour passed. I called back. Was told I would be refunded back. Nothing as of yet. I called several times. I was spoken to rudely. It's time for me to leave.

I like my RushCard, it's easy to load, no hassle using in stores. I would recommend it to friends. Getting ready to invite friends to get one. It is convenient. Would like to get cash back opportunity. It would get more people interested in getting one.

Had fraudulent activity on my card and RushCard caught it! Thanks for such great customer service! Customer service much improved over the past year. They are always courteous, polite, and willing to help resolve any issues. I am thankful I have a card I can depend on!

I love how my money be on my card than the normal date. It's very amazing. Love my card and going to keep using it for a very long time and would most definitely would want my family and friends to be a member of you guys.

The customer service is beyond my expectations and I would truly recommend RUSHCARD to everyone I know!! RushCard is very easy and convenient for everyone when are always on the go. If someone doesn't have RushCard and want to get one it's very easy to obtain as easy as one, two, three.

Before the settlement I used to get monies 2 days early. Now I get monies same day as payday. I might as well get a paper check. I'm looking for a better company that doesn't lie to their loyal customers.

Excellent service. Been a member for quite some time and I plan on staying one as long as it's convenient for me to get up and with my funds I'll stay a loyal RushCard member... Sincerely, a faithful user.

Not very helpful at all, attitude are very nasty and never want to help, I have been with RushCard a long time. And everything is fine until you call to make a change, ask a question. Everything get misconstrued and no one can ever explain why. I hate it.

RushCard was a recommendation for Credit Karma, to help improve my credit score, so I have my payroll check direct deposit to my RushCard, and I have seen a slight change in my score, which for me, is great. I have had no issues with receiving my payroll check. I like the emails with my account balance. Would definitely recommend RushCard. Keep up the great service.

I love this company. I would tell anyone about this company. You guy are awesome and would not change it for any other company. I get my check before the first and customer service is great and helpful and communicate kindly and respond quickly to problems.

I loved RushCard back in 2014 when I signed up coming from using Netspend. Your customer service was great then but now it's going down. Also the policies you have in place I don't agree with and without notice impacted me. I plan on changing.

This was easy -- customer service agent canceled my lost card and after lengthy interview to establish who I said I was, she then ordered me a new replacement card which I got about 6 days later. KUDOS to the customer support team.

First of all I like to thank Mr. Russell Simmons and his staff for creating a banking system for peoples who had a hard time getting majors bank accounts. I join the RushCard Family in 2012 and til this day still there. I read good and bad comments but they have nothing to do with me. Yes they do if they can go out their way to satisfy a customer. Now my bday is in June it's the 26 and I fell in the category with getting my payday before the first with direct deposit. Every year before the first I get my deposit on my birthday. It may not fall that way for everyone. But I am a satisfied customer and will never leave RushCard unless they go out of business.

I appreciate RushCard for their great customer service since I signed up back in 2011. My account is always kept safe and anytime I had a problem or thought I did they were there to clear everything up. I am a proud member and has told family and friends about this great card, I call my lifesaver!???

RushCard is awesome, but can I please win something. I been active with RushCard for a while now, I would like to be acknowledge for that. But again you guys are awesome. Also RushCard should not charge fees for ATM.

I've been with RushCard since 2015. All of a sudden I receive a credit from my apartment complex for over paying my rent and it's fraud. I was told my funds would be released in 2 business days and here it is 4 and my account is still on hold. I'm being told different things by different people and it's unacceptable!!! I will not send identification because it wasn't needed to open the account. I really feel like they don't have my money and they are fraudulent.

You guys are great. There are a few times when I'm online and there is a bit of a language barrier... other than that you guys are awesome. What I like most is you guys are fair and you guys are calm when dealing with customers. I've had my share of run ins with RushCard and things were always handled.

I love my RushCard, get my money on time and don't have to wait. Thanks Rush. I can always get my questions resolved quickly and they always ready to make sure l'm a very satisfied consultant and make everything easy.

Their customer service is terrible. Never understand what the person is saying. I've called 8 times already trying to speak to a supervisor and they hang up the phone on me or put me on hold for 1 hour and they return just to hang up the phone on me. It's so unprofessional.

My card was stolen and used for purchases unauthorized. I got my money back and then the same company was permitted to take the money out of my account again. The card sucks. The company sucks. I have yet to get my money back. I am deactivating my card.

THE PROMOTION that you have and that we qualified for how does the whole thing work as getting entered as a drawing. Then the card reimbursement that was suppose to go back on my card never got back on there.

I called because I had money removed from my account without permission and I have been on hold for 46 minutes waiting to get in touch with the claims department! I am trying to get my money back! I would really like to have someone give me a callback about the matter. I am still on hold with you guys waiting and it seems like someone isn't ever going to pick up the phone.

I received funding from the government and RushCard made me jump through hoops to verify my identity which I did in the timeframe that was given. Every time I called to see when the funds would be released I was told they needed additional verification which I provided again. Needless to say I still didn't receive my funds. NO MORE RUSHCARD FOR ME.

I've been a customer since 2009. Overall I've not had any issues with RushCard. I love it, it's easy and I get paid early which is most important! Customer service needs a little work, I don't always feel confident when speaking with the representatives.

My card was being used with my authorization and I needed to pay my rent. Instead of the CSR letting me get my money off they locked my card. Now I have to wait 7-10 days to get a card and my rent will be late which means I either have to come up with the late fees or be evicted. No one cared and just hurried and rushed me off the phone with no empathy at all.

I've been a member since 2011. It is now 2017. I have not had any problems with RushCard and problems were resolved within a timely manner. Thank you RushCard. I have suggested RushCard to various people and was told they would think about it.

I have yet to receive my payroll early 2 days before payday. I was told I was set up and never was. I wish I can take my 10 back for the rep who set me up because he completely lied. I hate you dont have a live person to speak to when there is really something important. I hate RushCard svcs and they suck.

I had $30 on my old card from a referral from Eric Hall-Oliver but it was not transferred to my new card no matter how many times I contacted RushCard. I have been a member for a while but did not use the card because it was hard to register and then use the card.

Customer service is terrible, the lines are always busy and I'm always waiting for at least 45 minutes. Trying to remove a fraud charge from your account is absolutely ridiculous, the agents have no idea how to do their job obviously.

Great experience with RushCard. Received card in the mail very quickly. Enjoy receiving text messages of balance. Like being able to have access through app. Like all the alerts. RushCard allows you to do direct deposit for tax check and receive couple days earlier.

I moved in February and last month, April, my card was expiring but my new card had already been sent out and sent back to RushCard. So I had to locate my card. I went online with the customer service online. And last week I finally got my card.

You have zero customer service. Unable to talk with actual person. I'm considering changing to Netspend. Too difficult to do business with frustrating card. I have sent emails requesting a call from customer service many times. I never once received a call. You need to start putting your customers first.

On my Rush app it shows my card 1st. My card said it has 1.61 on it now. When you bypass the card it shows that my direct deposit has been posted but the money on my card don't match the posted money in my acct. Now I talked to a representative. He did an okay job but when I asked for a supervisor he had me on hold for 10 mins then it sound like he just transferred me over. I was on hold for 20 mins. He never checked back in with me or anything. Then I had to call back to be told that there was no supervisor in at the moment. I'm irritated that RushCard let this happen and I've been very loyal since 2012. I felt very unappreciated to have been a "valued customer".

I would like to say I like RushCard and I have been a member since 2005. I love how you get your $$$ days or a week early. I do appreciate that. The thing I don't like is y'all teamed up with Ingo and they charge $5 to get your $$$ in mins and it's free if you wait 10 days. That makes no sense to me but it seems like if your check is over $300 or more they charge $10/$20 to cash your check. Why is that? And that's a lot. Don't get me wrong. I know everybody has to make their $$$ but that's just too much to cash a check and it use to cost $3.95 to load your $$$ on your card. When did it go up $1? I hope that don't up anymore.

I called to see when my new card would arrive. He ordered it right away! I received it even faster! I use RushCard to pay bills, instead of my bank account. It's fast, easy to use, and convenient. I've never had any major problems, except for that glitch. RushCard did apologize and rectify the situation quickly!

I have been with the company for ten years now. I know if I were having problems I would have been changed my company. When I did have problems they were easy to correct. So for ten years I have no desire to change anything at this time.

My payday is on Fridays every week. I woke up Friday to no deposit. I talked to Customer service several times on Friday. They kept telling me that my employer had not sent my deposit to them. I contacted my employer and they informed me that they had in fact sent my payment like they had every week with no problem. They even emailed me a verification of my direct deposit number. Called CS again and they told me to wait until later that it might come.

It’s the best you can get. It wont get no better. Money come early on the card. It tell me when it’s posted on the card. I love my RushCard. It’s the best you can get. Never in life would I thought that the RushCard was so good!

I have had 5 card though Rushcard and they have close all of my cards. And when I call they tell me that back office close my card. They tell me they will email back office and they will contact me. But no one has contact me. I feel that there is no back office. I feel Rushcard are liars. And I even tried to get another card they tell me to send information and I sent information and they tell me that they don't have it even when I send it to the fax number they give online. I am very unhappy with them.

With RushCard, I get paid two days earlier. I've also been able to use it for paying bills or buying online and it's convenient. Also, I use the direct deposit option and it's easy. But I had to call them before to fix purchases that I didn't make that they approved and I was upset because it took a long time. Their people weren't knowledgeable because they couldn't understand what I was trying to tell them. I explained to them that I did not authorize the transaction and I should not have been taken out my money. And instead of believing me, they believed the people that took it out so, I had to fight for that and instead of immediately putting my money back, I had to wait for almost two weeks. I had to go through too much but I eventually got it back, 10 days later on the bill short.

I went to Walgreens and loaded 500 onto a MoneyPak to place on my RushCard. It's been two days. I need the money to rent a car or flight to get home to Alabama. I am in Atlanta stuck. My money is tied. It told me to submit my ID. It's been two days. Why are they holding my money. I called and couldn't get help after 2 hours on the phone. It's money and I can't GET MY MONEY. Please give me money.

Good thing I'm not an unlucky individual and have to bank with these idiots. But I have made the choice to use them as an card I use for shopping online instead of PayPal simply because you can transfer money from card to card. It's suppose to be great and easy. Wrong. You idiots are keeping my money pending to an purchase I canceled over 5 days ago. I called to speak with an mgr to have it released (never got them by the way) and I'm told, "Oh it takes 10 days" by the rep. I explained to the woman your websites says otherwise only to be told to wait til today around the same time. Guess what it still not here. But that's perfectly fine. When I get my money I'm pulling everything the ** off this card and switching back to PayPal. Hell, even PayPal refunds the amount to your card within less than 5 days.

I’ve been a RushCard holder for a couple of years and I use it mostly for direct deposit. I like that I get my deposits three days early. I get paid on Tuesdays instead of Fridays, which is much better than any other prepaid cards. I recommend it to everybody.

Been a RushCard member since 2016. Signed up due to 50 dollar promo. It’s April 2017 and I still have not gotten my free 50 dollars for reloading or direct deposit. Called twice and told I qualify and a email will be sent to corporate. 30 days later still nothing so I called back. Was told the same thing and when I asked go speak to a supervisor during norm business hours they told me none was available! I have my paycheck deposited into my account every week and to tell me no supervisors are available is not reassuring at all when it comes to my money.

I had enrolled direct deposit just recently. My employer had turn in the form the day before I got paid and told me most banks usually wait 72 hours. I have waited 72 hours and I have not got my money! I heard good reviews and experiences with RushCard. I need HELP. I've called the toll-free, not much help. I've emailed relentlessly and still nothing but an code or inquiry number or a ticket number for what?? I need my money asap.

I called and asked about a charge on my card, the operator said I should file a dispute, so I said OK. What he didn't tell me is that my card would be put on hold and I would need to receive a new card. I told him I didn't want to do that but he said it was too late. All my money is on that card, it has been 7 days and I still haven't received my card. When I called and asked them what I should do for $ they told me to borrow it from someone. When I asked them what is taking so long to deliver this card to me considering I live in the same state, they couldn't answer my question because the supervisor informed me they are in MANILA!!! They had no idea where Ohio was.

IRS said they sent my refund on Tuesday at midnight and Rush Card never posted into my account... They said I have to wait 7 business days. They didn't even look in my account to see if there was an error. I spoke to IRS 2 times. They confirmed my refund was sent 3 days ago.

Refunds for hotels - I was told that there would be a 7 day hold. Now I get told it's a 35 day hold and they have to wait for my hold to expire. I'm done with RushCard. Been with them years. Everyone with prepaid GO TO AMERICAN EXPRESS. THEY ARE THE BEST.

It pains me to write this review but I feel compelled to do so on behalf of our citizens who do not have access to traditional banking services. I have been using RushCard services for roughly 5 years or more. In the beginning, I was very pleased that I had access to my paycheck two days before my actual payday. I was also very please back then when I called or inquired concerning incorrect transactions or what I deemed as errors on my account. I actually got to speak with a human being and resolved my inquiry quickly and with much satisfaction.

Very upset over the fact I can't get anywhere with customer service. And seem not to care. I have a huge hold on my card. The store doesn't have it. And said was my card. Now when I talk to anyone I get nowhere but a repeat. I seriously need my money of a hold it's taken too damn long. And no one will do anything to help me. So I will be moving to another company.

This is a vulnerable company. They steal your money. I had a dispute and they did not help me get my money back. They did not talk to me. I did not receive the so called disputed form or nothing. They let my 600 dollars go down the drain. I needed that for bills and I have kids to take care of. Service is horrible. I dont think you should bank with them ever. Someone stole my card.

Horrible service. Been with them since 2009 last year. I had to do a dispute because they took money off my card. They did not refund my money. Then this year somebody stole my card number or something and took 1469.00 off of my card and see I can't take that list. I sent in verification saying I was out of town around the time my money was tooling off my card but RushCard just keep saying they don't see no errors while clearly I see a lot of errors that happened. I refuse to let them just set my case to the side and lose my money. I would not recommend them to nobody. I talked to the people in customer service that can't tell me nothing. I talked to supervisor. He would not give me his name or nothing. I am very furious with company and I'm going to the news and the BBB and I need some explanation.

AREAS THAT NEED IMPROVEMENT: In order to actually receive help by a live representative takes way too much effort on the customer's end. I don't want to have to search Google, Bing, Facebook, and Forum posts to find a number that actually connects... If I press 0000 during an automated call I want a representative on the line because I am done dealing with automated robots. If I input the wrong code more than twice I should NOT be hung up on. RIDICULOUS!!

I have been a RushCard member since 2009 and I think ATM fees should be less once a member reaches a certain point. I am really considering of changing banks because I'm losing more money with ATM fees, like $400 per year. Loyal customer.

I've been a RushCard holder since they first came out, and I've been able to manage my finances better using it. I recommend it all the time. I use it to pay bills and make purchases online, and it's been very convenient. I was also getting paid two days early, but that stopped because of the payroll system we have in my job. I've spoken with customer service in the past, and it's a hit and miss, but they’re really nice most of the time.

I have been a RushCard member for 4 years. I am very satisfied with their services they provide. I use them for my employment payroll as well as when I file my taxes. I recommend them to all my friends. It's an easy and no hassle card to use. Get your funds early with a minimum maintenance fee. Love RushCard. Loyal customer.

I’ve been with Rushcard for 12 years. It’s a good card and I use it all the time. I pay my bills with it and sometimes use it for hotels. I also use it for direct deposit. When my card wasn't working, I contacted customer service for that and they took care of the situation.

RushCard has opened many opportunities for me because I don't have good credit and I don't have a bank account. And I also didn't want to have a bank account. It's also convenient and it works for me. I've been able to put my savings in order. No additional fees, it's face value. It is what it is. Moreover, I can use my card to purchase online and to pay for everything.

I don't have a problem with getting my money on my card, my problem is every time I call in to customer service with a problem I can't get any kind of resolution to the problem. I had a problem twice with a problem with a charge on my account and all I wanted was for them to cancel the charge and put the money back in my account but you have to go through so much and it takes a long time. I still have not gotten those matters settled.

When I first started with RushCard I use to get my deposit up to 2 days early. Now I get it a few hours before pay day. I use to love it because I use to pay my bills before due date. Also to load the card with MoneyPak they say fast and easy. It's a lie. Before they asked for no ID. Now you upload your ID and have to wait up to 2 days for they can fund your card. So disappointed. :(

I’ve had RushCard for a long time. However, there was one big fiasco that everybody knows about because it’s all over the news where direct deposit was there, but some people were affected and some were not. But just recently me and my family had this engagement planned. I went to the store wherein I had to buy another pair of pants. I went in the store and they had this Rush Gold thing where customers can put money to the side to save it for later use. So as a safe and security mechanism, when I got my direct deposit, I transferred all my funds to the Rush Gold account. If I lose my card or if it’s stolen, the person cannot get access to my funds. So, every time I get to do something, I would transfer the money to one of the cards.

I love my RushCard. Wish I would get more Rewards for using it. It has his perks. I enjoy being able to swipe my card and not have to worry about what my balance will be because I got a text every time I use my card.

I like the color of the pink Baby Phat RushCard, so that's what I ordered. Ruschcard's best benefit is that I'm getting paid two days sooner. It's really convenient to use it to make online purchases or pay bills online. I use the direct deposit more frequently because sometimes I can't find the reload location. Although it's not far, their system isn't working in some of the places, so I just deal with the direct deposit. Last year, they had to hold people's money because something was wrong with the system. But besides that, they've been pretty good for me.

Hotel had a hold on my funds, when I checked out they charged my card for the total amount and released the authorization. RushCard refuses to release their hold even though hotel charge has already cleared my account. It's been days of emails, calls, and faxes and I still have not had my money released by RushCard. I have been a customer since 2007 and I will never ever use you again.

My fault, I lost my RushCard accidentally. It happens and well that is where the fiasco begins. Try to get a replacement from Rushcard through the New Delhi call center that is used for this business. How many of us remember the CVV number from any credit card we use, not many of us. I have 3 paychecks tied up with trying to get a replacement card, I have faxed specific requested items 4 times and was told it will take anywhere between 6 hours and 24 to 48 hours for the items to be verified. Then I was told that the fax machine was not operating and I need to login into my account to send them the forms for a 5th time. I never, ever realized how difficult it would be to get a replacement card from this company. DO NOT USE THEM, THEY ARE NO GOOD. Heed my warning and stay away. After 3 weeks of legitimate effort and literally HOURS on the phone, I still have not received a replacement card to get to MY money.

I wasn't able to speak to a person when I called in to your copy for some help with my situation. I feel that was unacceptable coming from your company and me needing some help with my issue that I was having.

RushCard is holding onto my money for over 30 days and will not release it. Because someone that I don't even know transferred $300.00 onto my card. I have called them consistently and I keep getting "I'm sorry" & "it can take up to 90 days." I have a sick, disabled husband and a child to feed and take care of. Now my car is being repoed and I'm about to lose everything.

I really don't appreciate the fact that I can't load more than $500.00 at a time instead of the $999.00 that I use to be able to load just for you all to get two loading fees. I can't pull out as much as I want everyday. If I have to pay the fees anyway I think that I should be able to pull out of my account whatever I like and take the load limit back up to $999.00.

I have been a RushCard holder and member for almost 10 years and I have absolutely no complaints!!! It is a reliable service and after I figured out how to reach a live person it has been even easier. Great assist.

Rushcard has been a good company to me for the past 3 plus years. I have not had any negative dealings with them. Keep up the good work Russell Simmons. The company is great. I get my paycheck on time like I should and everything.

It seems impossible to talk to someone live. How can I update my address info if all I get is a computer. Not good at all. Not sure how to change or update my information when you can't talk to live person.

I have been a customer of Rush since August 2008, and they have very incompetent customer service representative. As of 2016 they sent my card out to the wrong address and tried to put the blame on me as if I didn't update my address. I called over 50 times and spoke several different representatives, each time I got a different answer with no resolution. I asked for a corporate call back and never got a call about this issue. They wouldn't give me my same card number back that I had for 8 years, attached to all my billers. They sent me another card without my consent. After going back and forth with them for months I said forget, so as of this month I had been trying to transfer funds from my card to my husband card and got exceeded transfer limit.

I love my RushCard. Only thing they give us false information like if we get our tax money on our card we get double. Now that's a lie. I did mines in didn't get none back. That's not cool.

Hold time was horrendous so I hung up. The last time I requested this dispute form the same thing happened. It's as though you do not want to process disputes. People don't have time to hold for 20 minutes or more. Very dissatisfied with this service.

Lately I have been having a bad experience with you guys. I was promise that some fees would be refund back to me on 3/15/2017. Because my birthday was coming up and my card was stolen... It is now 4/5/2017 and I have yet to hear a response back from you guys... If you look at my account I have called several times and still you guy haven't responded yet. I have been with this company since September 2013 and this is the worst experience I have ever had. I'm to the point where you guys are going to lose me as customers!!! This is not fair to me and I don't feel that you guys are trying assist me the best way you guys can!

Having a Rushcard is so important to me and has helped me save and balance my money and I'm able to save longer, spend less and I love having to balance alert. Best ever. I have told all my friends about Rushcard.

I've had my Rushcard for over 10 years I believe and not once have I had a problem and I love my Rushcard and the services it comes with would have my banking needs any other way. Continues to be here and you will always have my loyalty.

I was doing a transfer card to transfer card and was told it was a glitch in the system. But my money was missing for three days which was very unacceptable. When I called on the fourth day the young man finally got my money in my account. Very unhappy.

I really enjoy using this card. I uses it for everything. I have three cards with the company. Need new design for visually impaired people. Sometimes I can't see the numbers. Just a thought. It can be helpful. Love theses cards. I love to support my ** people. Keep up the good work.

I've been with RushCard for a few years now... I've NEVER WON ANYTHING. :( I use my card pretty frequently. Had my taxes go direct deposit into my RushCard. You used to direct deposit earlier than my normal direct deposit from work. What happened? And never got $10 to have my tax refund direct deposit?

I hate that you guys close your customer's account without contacting them to verify if they using they card or not. Then you guys take them through so much to get they money. Once they send they identity and it's become approve it shouldn't be no problem with you sending their money. You guys got to do better.

I was told if I add money to my card. I would receive 25$. Also if I recommended somebody that was another $25 which I got neither one... False advertisement and I'm mad. I'm telling everyone about the lies that I was told about this card and the false advertisement.

I don't have a problem with receiving my money, making purchases or paying bills online, but I do have a problem when I call customer service. I Could Never Get the help I need. It seems like they don't know what they're doing.

I love my experience with RushCard. It's hands down the best prepaid card I've owned. Direct deposit is wonderful. It's always early and never late. I would refer this card service to any and everyone. I appreciate the great service and I love the great service from all associates. Good job RushCard!!!

I called because my card was stolen and needed to get a replacement card sent out. The representative was very helpful and patient with helping me get a replacement card sent out after my card was stolen. I would definitely recommend RushCard to others!

I have had RushCard since 2004 and I have been very happy with it... I will continue to use RushCard for as long as they are in Business... I only had one problem years ago that never been dealt with but I put that behind me.

I love using my RushCard and it has the lowest fees around. I have referred several friends to RushCard and they have been happy as well. The customer service is outstanding and I can honestly say that my experience using my RushCard had never let me down!

They are the worst. I just want the fraudulent transactions refunded and they have yet to give me answers as to who, where and why my account was charged. I've requested a dispute from at least 9 times and have yet to receive one. They are not compliant and practices are unlawful. I just want my 567.00.

RushCard not only took money from my account when it was not disbursed at the ATM but their customer service was awful. They hung up on me 3 times after being on hold for over 35 minutes multiple times. When I did finally speak with a dispute manager, I had to wait at least 45 days after proving that money was removed from my account.

I really like the new features in the app especially the pause feature... No worries if you lose your card or it's stolen. Nothing will come off your card without your knowledge. Now that I can feel good about. And there's a new fingerprint unlock feature that's cool, but my phone can't use that just yet.

SUGGESTIONS: More affiliated ATM machines... I shouldn't have to pay Rush and the other fees associated with the ATM owners as well. So a normal transaction at the ATM cost me about 6 bucks and that's way too much every transaction. Also Rush is charging 6 dollars a month for using the card. Monthly fee is ridiculous on top of the ATM issue.

Payment investigation - Still in progress of being resolved. The customer service rep was professional and very understanding. I got the dispute form mailed to me and I sent back the required information needed to investigate my claim. I am very pleased with the service I have received thus far. I am thankful for being a RushCard holder.

It's OK. I just don't like to see that I can enter the sweepstakes. I been having a RushCard for years and it's still saying that I have to file my taxes to get entered and I have already did that and got my deposit on my RushCard.

I would like to say that I would recommend RushCard to anyone. Your company has the greatest customer service that I've ever received. I had the most amazing experience with Sam when I was feeling so down. He made me laugh and turned my tears to a smile!

I call sometimes and the automated system comes on. I understand that but it would be helpful if there was a prompt button to speak to a live person instead. You keep hearing the recording over and over again. Other than that I'm pleased with the service.

I'm a very pleased customer. I have been a RushCard customer since 2007. I think the service is great and greatly appreciate the fastest direct deposits. I have and would refer friends and family. This was the 1st year I had my tax refund direct deposited to my card, I must say I was so excited to see how quick I got my deposit. Thanks.

** RushCard. I never got my reimbursement. They giving me a hassle and I been with them since 2004. I will never use their service ever again and I will not recommended no one to use RushCard service because they don't care about their customers.

I do wish it was easier to submit a claim. Also wish they had an option to straight speak to a representative. The reps are nice and supervisor do go above and beyond for us customers. Does need work but for the most part, it's ok.

My RushCard account was locked up. I had money on my account. I was told to fax my ID and my power of attorney to y'all. I haven't heard anything back. I would like to know the status of my money and when I can get it.

I lost my card and had a replacement sent to me. Once I received the card I attempted to activate the card via app over the phone and the website and all were unsuccessful. I began calling customer service in an attempt to get the card activated and over the course of several days received several different reasons why the card wouldn't activate. I was transferred from rep to rep to rep and still my was not activated. After a week of speaking to reps I asked to speak to a supervisor and he gave me another story and said it would be activated after sends. Manual request for activation but because it was late Friday evening it would take till Monday.

I've been a RushCard member for 9 years and I've always been pleased with the service that I get! I love the fact that the money is deposited earlier than the normal day of pay and also love the fact that we now can deposit checks by phone or tablets! Keep up the good work RushCard!!

Getting new card -- The young lady was very helpful, despite over 2 months of emails, with each one, upset me. Age was very helpful and made dealing with this situation much more bearable. I pray you give her a raise. Thank you RushCard. I am very happy. I pray others are happy too.

I have been a RushCard user for a little over a year and I love it. My checks come early and the monthly fee isn't that expensive. It has all the qualities of a bank without having to leave your house.

I am not happy at all with the services from RushCard. I am upset money was taken off my card and I can't seem to get ANYBODY to help get my money back. I have sent emails and sent 14 page fax to prove myself. I feel the only wrong I have done was put my money on this rushcard. I have only been a card holder since January 2017. I never thought I would have to go through so much to get my money back. I contacted everyone rushcard told me to and I did from all the fax and emails I have sent and I also call everyday almost about my money I worked for it and I want it back. I feel as though no customers should be treated like this and rushcard don't care about their customers and even the supervisors lie and don't do what they say they gonna do. It's not right and I want the world to know be careful with putting their hard earned money on a Rushcard.

I've been an active member for over 10 years, never had or experienced any problems with this company! I have had my paychecks and tax return deposited with no problem, this is my daily used card of choice. I have a bank account, Rushcard is more convenient for my everyday uses! Wouldn't think of choosing a better card.

RushCard is the best prepaid card. I would recommend this card. I have never had a problem using the card or receiving my direct deposit on time. I am impressed with the customer service, every time I have called they were able to help me.

Over 5000 was stolen from my account. I did everything Rush required me to do to get my funds returned but the dispute team said it was no error which was wrong and I don't know what to do... I am homeless with a one year old. Please help.

I love my RushCard! It allows me the ease of paying my bills online and not having to worry when I make an online purchase. I also love how easy it was to order my card and get my account set up for direct deposit.

I like my RushCard experience so far. Just wish I could have signed up for the Uncle Rush promo so I can really enjoy all the perks of having my first RushCard. So other than that I'm really liking my new RushCard.

I love the fact that our paychecks are on our card early but the only thing that I don't like is that you can't transfer money to a non-RushCard user. I wish you guys come up with more designs for the cards.

My Rushcard arrived on time like they said it would. They have excellent customer service. I will recommend it to all my friends on Facebook and to all my family, my coworkers as well. I have never had such a rewarding experience. I don't know why I didn't join Rushcard sooner.

My experience with Rushcard since 2014 has been a pleasure. They are very helpful in understanding and addressing my issues immediately and I THANK YOU for the speedy service. So in the future I will most definitely recommend this card and service to all my friends and family.

I thought at first Rushcard was the best. Now I know customer service sucks. I requested information twice and still have yet to receive it. Rushcard sucks and I just opened me another account with another company. Thanks. I did enjoy getting my checks early.

It is almost impossible to get to a human over the phone. As customers we should be able to call and get somebody on the phone without having to Google how to get a person on the phone. The automated system isn't anywhere near where it should be.

My card has been blocked for 5 weeks now and sent in everything I was asked to and still isn't good enough and being told I'm not allowed to have my money. Still I'm very upset and don't know if I'm supposed to take legal action or what. Please contact me and unlock my card so I can have my money or tell me what I need to do.

I am more than happy to say that assistance rendered to me by RushCard Rep. was BEST ever received in my life. She was professional, proficient and very effective in resolving issue. I have contacted Rush headquarters in USA to compliment this customer service Rep. We need more people like her in this field throughout world. Hopefully she is recognized and given financial bonus for job well done. I have recommended countless people to apply for account as result of this agent. Keep up great work Rush Inc.☺

I've been a member nearly 6 years I believe and had majority of good experience with RushCard. There have been times, I've had money taken, and yet to receive it; other than that - I've enjoyed the customer service thereof. I would like to continue with receiving deposits and good customer service through RushCard. Keep up the good work!

I was trying to pay my college tuition and I kept getting denied saying that I reached my daily limit for withdrawals. Upon trying to explain to customer service that I was not at the ATM, because he couldn't understand what I was saying I asked to speak to someone else and at that point I was placed on hold for 20 minutes and he didn't come back. I ended up using the ATM and having to borrow money from a family. Is there a daily limit on how much you charge off your card? I know I'm able to withdraw up to $1500 from the ATM machine, $1000 from the bank counter. So I still don't understand why I couldn't use my card to make the transaction.

I did a card to card transfer on 03/09/2017 and it was complete. I had my text message and also my email telling it was approve. It took the money out my account. I didn't get my money. Plus it was approve by a manager too for me to get my money back. It's now 04/05/17. I have not got it yet.

I love my RushCard. Money come when they say it's coming or a day before. I will let my friends know they should use the rushcard. It's comes in handy especially when your bills are almost at the end of the month. I would like to thank whoever came up with the rushcard.

You deposited 20 and only receive 8 on my card. Very unhappy about it. Wanna know why. I can't reach customer service. So please put my money back. I need it just like you do. You can't do customers like that.

I ordered card. Card came. I was told there were two accounts attached to card. I called and one account was canceled. I tried to load money. Was told invalid. Tried to do direct deposit. Told invalid acct. I called and called and called. Couldn't get a live person to correct problem. I googled how to contact a live person. When I contacted customer service I was told everything was alright with card. Rep told me he would send acct info in my email. Same numbers. I chose another prepaid company.

My account has been compromised on more than one occasion and this past time almost 1700.00 was taken and not one drop of my money was returned back. I'm highly pissed off and I never been so dissatisfied with a company ever.

I have no issues with RushCard. Always great business and I love how my payroll check comes 2 days early. That's a big help :-). Just wish their customer service via phone was better. I can never get a live person on the line.

I got RushCard for about 15 years now, and I like how they do business. My check and anything I get deposited comes early so it makes it a whole easier for me to pay my bills. It’s been very convenient.

I clicked on an ad on facebook for their Uncle Rush promo that said sign up and receive $50. I signed up then I get the card in the mail and got it activated and it said I had to deposit cash and get $25 and sign up for direct deposit and get the other $25. First lie. I deposited cash a week ago and haven't gotten anything but the run around. Day one I deposit cash, cost me 8 something total, no 25 and they tell me give it a couple hrs. Day 2 "oh it will be within 24 hrs", still day 2 and over 24 hrs, "oh it takes over 24 hrs". Day 3 "oh it actually takes 24-48 hrs so you'll receive it tonight".

My husband happened to see Rushcard and thought it would be a great idea to get one, so I wouldn’t have to use my major card all the time. I’ve then been using Rushcard and it helps me to manage what I’m doing when I’m out of town. I also use it for everything and I haven't had any problems with it so that's what keeps me using it. It's a great card and I’ve been a holder of it for over 10 years.

So I got a Rush Card thinking it would be convenient to me and it would come in handy. I was WRONG. It's been an hassle and nothing but stress. I wish I would have never done it. Every time I load money they charge me a MONTHLY fee. How is it MONTHLY IF I'M CHARGED THE FEE EVERY TIME I LOAD MONEY. Whatever you don't get a Rush Card.

RushCard got the last number of my SSN wrong & cancelled my debit card with my income tax funds on the card. I've sent everything they've asked March 17, 2017 and I have spoke with many different agents. I've been told so many reasons why they won't give me my money back. Currently speaking with lawyers to get my money back. It's been a month without my funds. My son and I are homeless due to RushCard holding my money with all up to date info needed to release it so if I have to sue to get my money back I will... And there's no way of speaking with corporate as they tell me they are the ones to release my funds also because they closed my account. I have receive a paper check in 7 to 10 business days. This ordeal has been awful. I will never use RushCard again or any other debit card. This was more than enough stress for myself and my child... Never again.

I have been a customer of RushCard since 2006 and although the minor setback, I stayed loyal. I really like the care of identity and how they handle it. Also the quick response you receive when calling. Some things I would like to see added for features, so I'll wait. Like post earlier than a day, especially for emergencies. Thanks RushCard, your loyal and happy customer.

I like RushCard. I’ve been a holder for 10 years and use it to pay bills or make online purchases. Also, one of the benefits is when I am working on a job I can have my pay directly transferred onto the card so it’s very convenient. I have a social security check put on the card as well and it comes earlier. I use their reload locations and it's very fast and easy to go there. On the whole, it's a good card and I’d recommend it.

I ordered replacement cards for my 2 pre-paid cards and I received them both within the 5-7 business days. Yet when I tried to activate them it wouldn't let me, it transferred me to customer service. At first they just keep transferring me back to the activation line, which transferred me back to a customer service representative. They then told me it would be activated in 2 business days. It wasn't and my paycheck, over $500, is direct deposited on one these cards. If this doesn't get fixed I don't think I can stay a customer. They weren't even able to transfer me to the corporate office or give me an email that I could contact. I gave them verification info, time, and patience everything they asked for but my bills are past due. I'll be looking into a different card and possibly legal counsel if this doesn't get resolved.

It was a JOKE. One day out of the blue my card is declined. So after being on hold for FORTY FIVE MINUTES (thank God I had emergency cash on me) this CS person tells me my card was "blocked by corporate for security reasons." She tells me she does not know why and has no way to contact corporate so I ask her "you mean you have no way to contact the people you WORK FOR??" I ask for a supervisor who tells me the same. Says that corporate tried unsuccessfully to call me (which is complete BS). He tells me that attempted fraudulent purchases were blocked but cannot tell me what, where or from whom. The ONLY this idiot CAN tell me (other than repeating every thing I say) is that he will send me a new card and I have to PAY an additional $30 to receive it in less than 5-7 days.

Every month I have to call RushCard to find out where my direct deposit is. I am a VETERAN who is rendered unable to feed myself or pay my bills on a monthly basis because of this crappy company. Whenever I call, I get a scripted speech about how my deposit is sent by the VA for the first of each month. WRONG. I call the VA and verify when my deposit is released to RushCard. The company has problems with POSTING the deposit in a timely fashion. This is unacceptable, and at this point I have secured legal assistance. This is ridiculous. I hate this company with a passion.

I called RushCard this morning because I set up the Rush gold account and I have money in that account that I wanted to transfer to my RushCard. I made it 3 transfers and none of them showed up in my account so I called RushCard and they told me that they're having a technical glitch and that it would be taken care of by the end of day today. I called them at 9 a.m. this morning. It is now 2 o'clock in the afternoon and I am still unable to have access to any of my funds in my RushCard account.

I signed up for RushCard because they advertised that you receive your direct deposit early. Nowhere in that advertisement does it say that the time and day may vary from paycheck to paycheck. I get paid on Thursdays. It's now Thursday and I haven't received my deposit. I got the deposit at 10:50pm two weeks ago though. I call customer service and they are extremely rude and have zero empathy for your situation. At least my rep didn't. He kept blaming my employer and said, "iI's not our fault." I work for a major corporation, one of the largest, I have been there 5 years and have NEVER had an issue with my deposits going through on time and on Thursday. Not until I decided to trust Rush Card with my money. I am extremely disappointed. Reading other reviews I see that this happens often.

After a billing error with a merchant I reached out to RushCard and sent forms via email requesting their assistance with resolving a billing error. RushCard never responded or acknowledged my dispute, it wasn't until I went to the store and attempted to use my card that I found out my card had been BLOCKED. I contacted the infamous Customer Service and no one seemed to know what was going on or had any information. Several hours into this fiasco someone finally said I had unauthorized fraud charges and they closed the card. What! No notice and what are you talking about.

I've used RushCard for a long time, and ever since I had it, I've spent more responsibly and I don't carry cash anymore. It's very convenient to use especially when paying bills or making online purchases. Also, it's easy to find a reload location near me. But when I call them, their automated system doesn't give a correct response on how to reach a representative.

I have been a customer in good standing for 10 years and recently a transaction appeared that I didn't authorize and they froze my account immediately which cut off all my money. I have bills overdue thanks to the incompetence of Customer Service and I can't even get gas or groceries. It was difficult to file a dispute. They tried to make me feel like the disputed charge was my fault. Still waiting for my replacement card that I will hopefully get so I can pay my bills and all the late charges thanks to RushCard. I wouldn't ever recommend them to anyone. The first time I have had a problem and they handled it miserably. Very disappointed in how they could care less that they are holding my hard earned money and causing me many problems.

I recently (8-days ago as of tomorrow) made my Mortgage payment through Western Union. (A Tuesday morning at 6:15am) I checked a wrong box and WU declined the transaction that second... so the transaction never happened. I corrected my error and tried to send it again and then I got declined by RushCard for having Insufficient funds. Well WU did a pre-Auth for my full Mortgage amount which should have cancelled right back out within minutes. I looked online at my RushCard transactions and there is my mortgage payment pending, I called RushC within 20 minutes of the cancelled payment and told them the 800# for WU customer service was listed on the transaction Rushcard had pending on my online account. Rushcard had WU's phone number listed as a Authorization #. It is actually the # they could have called and verified the transaction cancelled/declined.

Thank you for doing such a great job. Keep up the good work. All my experiences with your company has been a great joy. Your customer service really makes calling a ease. Whenever I have a problem, I'm always taking care of with such professionalism. Once again Thank You and your team.

I received an email & text from RushCard both on Tues, March 14th at 5:47 pm saying my IRS deposit was pending & they needed additional info. I called 7 times before I got a rep on the line who told me to call back the next day b/c she didn't see a pending post. Called the next morning (3/15) and the gentleman told me that it was pending and gave me a list of what they needed in order to release it to my account. I was told I could fax the info or upload it but uploading was quicker. Less than 6 hrs later I called back because I didn't see where to upload the documents. The first rep didn't have a clue so I hung up and called again. I spoke to another guy and he walked me through the uploading process. He claimed it was being escalated so they could go ahead and release it. I give them 12 hrs and call back to follow up and I am told that it had been processed to go back to the IRS because I didn't send the information in time!?!