RushCard Reviews

On Oct 2015 Rushcard systems failed. I still am missing 900.00 dollars. They have made no attempt to replace my money. I talked with cooperation and submitted all paperwork.

I was skeptical when starting out with direct deposit, but RushCard has been consistent with depositing my funds and giving me an accurate balance. I only wish that people could add money through snap chat. I haven't traveled outside of the US yet with this card. I hope that it would work the same as it does in the states. I am a proud member of RushCard and I am so happy that my payroll gets into my account early. Not as early as it has been in the past, but it still works for me. Thank you.

My experience with RushCard has been very good so far. I know that my money will be on my card when I need it. They have improved over the months that I did have a problem but overall I am going to continue to be a customer.

I had a dispute for 850.00 and they called me and said that they found no reason to dispute it and I'm telling them it was unauthorized and they said they found no reason... I have never had a problem with them before and all of a sudden I do.

Customer service was HORRIBLE. The rep did not listen to my issues, causing me to have BIGGER problem than what I originally called about.

My words will be brief. Since using your card some years back I have had no problems to speak of. Everyone has been helpful and courteous. Thank you.

I had an issue with someone loading funds to my account through MoneyGram. The customer service rep advised me that I should contact MoneyGram directly without looking in the notes to see that I been having issues with the company every time some adds funds to my account.

I have text alerts on my phone and there are time when I text for a balance inquiry, the balance is incorrect. I also no longer receive a text alert that my direct deposit has posted. I used to get my direct deposit post on Thursday early (morning) and now it post late Thursday and sometimes on Friday. I have been a customer for 5+ years. No loyalty promos or incentives.

I've been a member because I like getting paid every two days earlier than my payday! And I like all your benefits you have to offer with this card! l like the color of my card and all the offers you guys offer. Thank you!

RushCard is a really good company to join. I really do like them. There is nothing wrong with them. I really do like them. They are #1 great company to sign up for.

My experience with RushCard has been good. My mom had a card then, she told me about it and she signed me up for one. I started using it and I had it ever since. It functions like a bank account. I get my paycheck a day earlier and I’m able to check my bill pay. I also can transfer money to my relatives that have cards. I spoke with their customer service team before when I was about to get a new card to be sent out and when they were going through system issues. They were very helpful and they do their best to help whenever they can. They were pleasant and consistent. I’ve been using RushCard for a long time and nothing’s really changed, except for the new system. The card functions the same and I know what I’m being charged for.

I love RushCard! I get paid quick and it's super convenient for me!

I've been a loyal customer for 8 years and I continue to be. Thanks for gas time and concern.

I start with since I become an RushCard member amaze me. Haven't really had no problems besides the little technical issues. Like I said give RushCard applauds to the way they help you keep track of your money and alert of your account activities. I just want to say thanks and keep up the good work RushCard.

Working with RushCard has been the most unpleasant customer service experience I have ever endured. I am discontinuing my account immediately.

Fast, accurate service. As soon as I complained about my social security check not being loaded my cash was loaded the same day. Thank you.

I love my RUSHCARD I have recommended it to many friends and family members. Thank you so much.

I am pleased that I receive my deposits two days in advance. Thank you.

I love Rush LOVE LOVE LOVE! But it's become harder and harder to transfer money from one card to the other. It would be really cool to open up joint accounts or be able to request more than one working card, but other than that I love my RushCard!!!

To receive money 2 days earlier is a wonderful experience because I can pay bills earlier!!

I love that I get my direct deposit a day early. It is always on time for bills. Thanks RushCard.

Love it. I don't have a bank account. I need this service.

I recently had an issue with fraudulent activity on my card. Which made me upset and annoyed. I was a little annoyed because my card was canceled and I was get it for my direct deposit the next day. They told me it would take 7 to 10 business day before I got my card. I explained to them that was unacceptable and I couldn't wait that long. I asked for my card to be shipped faster and they told me that I was going to be charged $30.00 but due to the circumstance I'm would get my money back and a new card replacement fee that I was charged for, which is ridiculous. I am still waiting for my money back. I have called and been told I would hear something within talking 2 to 3 business days. As it's been almost 2 weeks now I still haven't heard anything. I guess I will have to make another phone call So I'm not too happy with RushCard service.

I hope the next time that your company makes changes to your system "please" don't wait until the 1st. of the month to do so? THANK YOU VERY MUCH!!!

I have been a loyal Rushcard member since 2009. I have direct deposit and have used both of my Rushcards exclusively as my major form of payment. The issues in regards to this card aren't many but when problems happen they are bad. Last year in particular, during my wedding preparation the changing of banks really caused a huge problem. As I said this was my primary form of payment, funds were not available or could not be touched. My wife and I did not want or need the added stress at that particular time. Now, last week I try to swipe for my wife's manicure and it is declined. Embarrassed, I walked to an ATM and withdrew the money to pay. Why does this happen?

Rush allows me to pay my bills on time every month by letting us receive our money advance of the first of the month. I am able to beat the long lines being I am in a wheelchair. Thank you Rush.

I like this card because there are no surprises. My other government card made me wait for my money, RushCard does not. I can add to my account, the other card I couldn't. I get notified when a large sum has been withdrawn, my other card was hacked twice and the only solution they had was for me to call the merchant and cancel my card.

I have never had any problems with RushCard. The only complaint that I have is that I have requested text notification of my transactions, but the notifications continue to come to my email. I am still getting the notifications since my emails are also on my phone. I just prefer to get text notifications so they are all visible at once.

I would highly recommend RushCard to family and friends. I been using for many years never once had a problem.

I like the fact that I get my paycheck 2 days early.

I'm not happy with customer, can be a little better. We should have gotten $200 for when the $25 that was given. That situation was a nightmare. You have loyal customers. $25 was a slap in the face, we was not able to get to our money for a very long time.

My confidence in Rushcard has taken a tremendous drop in the past year. My calls are generally with someone who I can barely understand and makes me feel like I'm dealing with a robot who can't make judgment calls or do anything for the sake of customer service and satisfaction. I'm always told I have to wait for a resolution. It has been rough to the point where I have been doing research on different card and even considering really opening my big bank account which I completely dreaded. Hopefully things change.

I've been a member since 2004, and I've never had a problem with service. Customer service always takes care of my issues accurately and efficiently. I would strongly recommend this prepaid card to anyone looking for a secure debit card. Also I love getting paid 1-2 days early!!!

I love my card. Love getting paid early even if it's one day!!! Have no problem getting my deposits...text...email...logging in. I love my card!!!

RushCard has been the worst experience for me from card services, faxing, claims, just a bad experience. Only thing positive is early check day and sometimes that get held. I did a dispute and tried to cancel after I got things situated. RushCard still haven't unblocked my wife card and she is furious but not getting any help from RushCard as we speak.

I love RushCard. They are a good debit card company. The only thing I don't like about RushCard is that they never have live people to help you when you call customer service. They don't have live quick phone support. This is something that they need to add real quick. It is a very important feature.

Y'all steal money from me.

I check my account regularly and for the most part I have been satisfied with your service. But just this week I found an unauthorized PENDING transaction for nearly $200 on my account. There was nothing I could do to stop it or future transactions EXCEPT cancel my card and order a replacement card! I was not sure that was necessary, but it was my only recourse. Really it would not stop the customer from deducting the funds from my account and ordering a replacement card is an extreme inconvenience for me! Nothing Rush or I could do identified the party or location of the transaction - it was simply Sprint.

For the most part I enjoy my RushCard. However it's very frustrating when I go to a store to load and it gets declined to LOAD because I've hit some kind of limit... Got rid of the RushCard and got AMEX Serve.

I'm very impressed on the RushCard I've got. It's very self-explanatory and has all your info there for easy access if you're in a rush and need it. I hope to continue using the RushCard as long as I can. Awesome choice and the best of all the prepaid cards I've ever used.

Your reps have come a long way over the past year... They are much more informative... More understanding to needs, polite, just all around more professional. I have been a member for several years and will continue for many more.

I like RushCard, never had any trouble.

Customer service is great & I like the way you let me know a transaction has been made.

I am truly pleased with how fast the customer service support is on top of any issues that I had. They are there to help.

I haven't gotten my check two days in advance since the first two weeks I had my card. Other than that, excellent service.

I've been a member of RushCard since 2007 and have enjoyed being with them. It's very easy to do the direct deposit. I give them my deposit ID and the routing number, and everything is set up from there. I direct deposit my payroll and receive my pay up to a day early. Every year, I put my income tax money on there too. I use my Rushcard for everything and it's very convenient for me. As long as I have money on the card, I can do whatever I need to do. Their customer service is very friendly and always thank me for being a member. I got a new card because they alerted me that somebody had tried to compromise my card. I'm a happy customer and very satisfied with RushCard. I thank Russell Simmons for coming up with the idea. I recommend RushCard to everybody that I know. My daughter and some other friends have one because of me.

I just got my RushCard this year and so far it has helped me manage my finances better as I don't have a bank account anymore. I got tired of having a significant amount of funds disappearing. And the bank will tell me that it's fees for this and that. I found out with our bank that they usually tell me what I want to hear and next thing I know I'd paying $5 every transaction. I worked too hard to just give my money to the bank. With RushCard, I get to shop online again. I can even purchase event tickets. Also, I was looking to cover up some of my bills. I like to cash my check where I go and then load the card up myself. I'm a cash kind of guy because this whole system is messed up.

It all started on August 3rd. I had misplaced my debit card. I couldn't wait for a replacement card. I needed to pay my rent, my son was on his last five diapers and, we needed to do grocery shopping. So I decided to do a card to card transfer on the mobile app. I wanted to put the funds on my fiancée card but, by me not knowing the 3 digit code I was unable to transfer the money. After several failed attempts, my account became suspended. So I called in, spoke to the first rep, and explained my dilemma. He told me they couldn't manually transfer the funds, and as far as my account being unsuspended, it should be reinstated within an hour.

RushCard's charges are not as high as the other debit cards. I have RushCard for three years now and I even got a second one for my wife. They were awesome and I've been very happy with them. Me and my wife love them. It has made everything convenient. I get discounts on a couple of my bills because I sign up for that autopay and it knocks the price down. I have also done online purchases as well. I was able to use Western Union and get it loaded. But for some reason, Western Union can't load my card anymore so I have to go through MoneyGram.

At first I had a prepaid debit card through my job but they kept being late and making me mistakes. Then RushCard told me that I could get my paycheck two days earlier with them. My finances are a little better since I started using them. I don't carry cash on me now but I know that I could go get it when I want to. They have up to 4,700 different ATMs that I can go to that will be free and everybody accepts it. I also use it to pay all bills and it's very convenient. However, the last card they sent me didn't have raised letters on it and right now it's kind of worn out. I would prefer for them to have those raised letters because with the raised letter, if you use it a lot like I do, it won't disappear like that.

My sister was said that RushCard was a good card to use and she had had it over a year. As for me, I've had it for about five or six years now. It's convenient and I've also recommended it before. I get text messaging where it lets me know how much money I have left on my card so it helps with budgeting. On top of that, I can also check through my email and get my money a day or two earlier. And if there's something wrong, the customer service people are very friendly and always try to help me out as quickly as possible. I'm also able to use it just about everywhere except for my electric bill.

I've been a RushCard holder since 2003 and it's all because of Russell Simmons. RushCard helped me a lot to manage my finances by sending me a text to let me know what has been spent and my balance. Also, I like the way I can take money from one account and put it into the other account. It's very convenient that I can use the card to pay my bills and make online purchases. And there are plenty of reload locations near me which makes reloading very easy for me.

When you get direct deposits through Rushcard, in some cases you can get your money earlier and I like that you can pick your own card design and it had nice colors like pink. It's more convenient as far as going online shopping, plus you're able to pay your bills on-time more. It is also easy to do reloads because you can go to a 7/11 which is everywhere. What I'm trying to do now with Rushcard is set up direct deposit for social security, but when I call the 1-800 number, I never understand what the people are saying and when I try to explain to them, they act like I'm not making sense. A lot of them are foreign so I don't understand what they're saying and everybody is telling me something different. I definitely like Rushcard. The customer care is the only thing that I'd be confused about but overall, I'm happy.

I have RushCard since 2013. I have money deposited on it and use it to pay my bills online so it's been pretty convenient for me. With RushCard, I get my money a little earlier which is a great benefit. I also tried reloading my card and it's been pretty easy. Right now, I'm not having any problems with them but a couple of years ago, I had a little problem with the system going down.

I've been a RushCard holder since 2009 and my experience with them have been great. It's very convenient and I don't have to worry about fees. It helps me keep in perspective of what I have in the account so I know what to spend and what I can't spend. Additionally, the interactions I had with their reps have been great. Sometimes, I had a problem with my loading situation and I was supposed to get answers back from the department and never got it. I also never got my money refunded back. The reps said they had no control over it.

I enjoy having the convenience of having a RushCard and it saves me time not going to pick up a check. Thank you.

Kimora had a show that I used to watch and I've seen Rushcard. I like the way she has her Rushcard by the design on them and gotten a lot of compliments so I figured I go ahead and get it. I've been able to manage my finances better because I'm not dealing with the bank anymore. I have the access to my balance all throughout the day and I enjoy without having a fee because they can be very expensive especially when I have it in estimates. I've referred some people to Rushcard because they might be having some issues with estimate fee.

I called to get a email with my account info. The rep did it with no problem. Awesome & fast customer service.

Very disappointed with RushCard. I have been a customer since 2007. I have a pending amount of $504.67 on hold. I have provided all the necessary documentations to RushCard in regards to the transaction canceled by Amazon Prime and I have not received help to release my funds. It has been over 5 business days. When I call customer service I get different stories from agent, the phone hangs up and I have to call again. The situation is not resolved. This is my money and not RushCard. The CEO & CFO need to hire and train their personal and be involved. I can provide all details once I am contacted. Need to resolve this issue.

I've been a RushCard user for almost three years now. I like the fact that I can use it for my Social Security disability, and they deposit it a couple of days prior to my disability date. That feature is nice however, there have been some other things that have put a damper on my wanting to keep it. I don’t want to keep changing cards but it's very disappointing not to find an ATM where they offer or advertise ATMs in the area. I moved from Charlotte, North Carolina to Orlando, Florida and they advertise that certain ATMs offer non-fees. I’ve searched for those out, and they don’t exist or there are fees with the ATMs that their customer service have directed. Their customer service reps don’t seem to be very knowledgeable about the information that they’re giving out.

I've been a long time member of RushCard and my experience has been always positive. I have easy access in my finances and it is easy to transfer to other accounts. I also use it to pay my bills and make online purchases. I mostly utilize their reload options and it's easy to reload. It's just a matter of when they're open.

My only issue is some places I try to order things from will not recognize my RushCard as a debit nor credit! They always say, "You have a prepaid account, we can't take it"! Yet, my earnings are direct deposit on this card! One more thing, there is not enough no fee atms available!

I lost my RushCard card and they sent me a replacement but when I got the replacement card, I couldn’t get it activated. I was told it was because I was doing it from a smartphone and to try and use my landline phone instead. I used that but still couldn’t get it activated. I kept getting switched over to a supervisor. The supervisor told me she was going to contact me back, and said something about escalating it to get it unlocked which meant they had it activated manually. It was a huge runaround.

When will Russell Simmons let us get a payday loan. Love my rushcard.

I wanted to go with something that at least was a little bit more reputable so I chose RushCard. It's great to have the online account where I can go online and check and verify purchases. I've been with RushCard for three to four years. I stopped using them briefly but then I got back with them again. One of the things I like about RushCard is that I would be able to seamlessly send my brother money because he has a RushCard as well. I also received $20 because I was able to send him a referral.

Someone got my card information in Florida and was spending money. I contacted RushCard, filed a dispute and was told there was no unusual transactions and I wouldn't get reimbursed. Unless the merchants have it back.

My experience with RushCard has been superior. My one problem was taken care of with professionalism, My bills are paid on time. Most importantly, my check is credited to my card before the date the government would send it to me. This allows me to save money by paying things off early.

I like the convenience and flexibility of being able to reload my card and being able to use it everywhere.

I've had RushCard for a very, very long time and it's been pretty cool. I've always been good at managing my bills and it helped me out a little bit better because whatever money that I need to use for specific things I put on the RushCard. It’s very convenient. It’s accepted everywhere in terms of the Visa logo so I utilize a lot of that all over the place. I’ve used it a number of times to pay for things online. I also use the direct deposit and the reload location and it’s pretty easy. I had some individuals who owed me to put their money on there.

I have been happy for the most part with the RushCard. Thanks.

I deal with rushcard because I love the person who started it. I don't like whenever I use the card a dollar or so comes out which adds up... Anywho I found ATMs that are no charge when I take money out. I miss the money get back every month.

I never got a dispute taken care of that I constantly called about... I got the runaround and I never received the paperwork or the info to get it taken care of... But I was told that I was being mailed the info.

I have almost never have issues. My only thing is I used to get my deposit 2 days early. Now it's only the day before my actual pay date.

I've been a customer for almost 15 years and I am now taking the steps to never deal with Rushcard again. I went on a girls trip. Went to the hotel. Checked in. Stayed in the hotel about an hour. Realized this isn't the hotel for us. Asked for a refund from hotel manager. He agreed and said yes. Gave me my paperwork and said my refund of 100.00 dollars will be back on card 2-3 business days later. I call Rushcard four days later, they said they didn't return it yet, it's still pending.

Perfect as is. Keep up the good work.

I love the early direct deposit.

I will say this about my Rushcard experience. I haven't had any major problems. When it's time for my paycheck to be deposited it's there! Yes, they had a major setback, but things happen and now, it's time to pick up and move forward. If they take the time to repay the customers and we accept and forgive... then we can move on and they can learn and make Rushcard even better.

Everything is mostly good except when my money on my card was stolen. My account is still locked. Will I get my money back? How long will my online account stay locked?

Before it was fine but recently I report my card lost and two times my card haven't got here so I called to see what was the problem and both times you guys told me the card was send back by UPS. I don't know why... It's been almost two months without a card and I asked if you all can send me a text or email letting me know the day it's delivered so I know to go outside and receive it myself... and also I try to change my address on file but I was told I can't. I need proof of ID and Social Security card which I don't know why when I changed my whole mail with my name to my new address already so it should automatically come to my new address.

Never consistent. I'm ready to switch my money to another provider.

I have been using RushCard for 2 years and best customer service. Best features... I get my check 2 days earlier.

Has been excellent since I've been a member and I have no complaints or issues period.

With Rushcard I don't have overdraft fees. It's very convenient. Reloading the card at Rite Aid is easy. The customer service team were very helpful when I couldn't figure out why I couldn't make the call with them while making an online purchase. The only thing I haven't been able to do was get a text message when my money has been loaded to the card. I've already recommended it to two friends.

Never gave me my money that someone stole from me. You guys never replace my money. Never gave me a response. No I would not recommend anybody to y'all.

I remember when I first seen the commercial ad for RushCard and was very excited to find out more information about it. Long story short, I was sold and ordered, that was 7 years ago. I really love that I am sent an email and text once my paycheck is posted.

RushCard is always sending refer a friend stuff but never provide customer appreciation gifts.

The experience that I have had over the years with RushCard has been great.

I am always alerted when my paycheck has been loaded to my card.

RushCard is the best thing that's happened to me financially! I keep better track with my spendings, I'm in love with the 24 hr customer service. RushCard is most efficient and very prompt. I always get my deposit early. I'm very pleased.

Yes, I would recommend a friend. Service has been great for me.

I been having trouble signing in to the app. It keeps denying me. I haven't been able to check my account. I'm disappointed because of this problem. I been a long time customer to RushCard and I don't want to leave. I just want a easier way to get into my account without no problems. But all in all the customer services is great, very helpful and friendly. Thank you. :-)

Yes, I am very happy with RushCard and will refer friends!

Yes, I would recommend you to my friends and my family. You are great and I always get great service from you guys at all times. I love it that you can get paid two to three days in advance as well. Also, thank you for all of your help and service.

Fee is too high for this. Any account thru RushCard, $5.95/Month. I can see $2.95 or even $2.50/Month. And love the notice of deposits/withdrawals but notices don't give details with having to sign in then clicking the history... not good.

I love my Rushcard. I'm never overdrawn. I can upload my checks same day and receive it the same day for a small fee of 5$. It much easier and safer to me. I would and have recommended it to others. You can also use this card with your taxes and direct deposit. Get your money up to 2 days earlier from all direct deposits. So if your pay day is Friday you can get it Wednesday or Thursday.

I have no problems with my card. They alert me if something is wrong and I receive text alerts on my phone when a deposit or withdraw has been made. I enjoy my card and yes I would recommend RushCard to friend.

Awesome customer services from the k trial conversation till today as I wait for the documents to send back. My card somehow was compromised. I did not notice how long until your staff brought it to my attention. So far I have received some of my funds back! So far so good. Thanks Rush. I don't have much, but what little I have you protect for ME! Thanks a million...

RushCard is the most expensive debit card to use. They hit users with a monthly fee as well as additional fees when withdrawing money from ATMs or making purchases. It's the least favorite card to use.

I love RushCard since I applied for it. Never had any problems or bad experiences.

They have my money on hold and won't release it. It's been over a week already and nothing. They never gave me or my referred friend our $20 and I get nothing but excuses when I call. Will never refer them again.

I love my card and the customer service reps are awesome.

Most representatives don't speak English. The ones who do it's broken English and they're rude, that always promised a call back from a manager but never get one. I've been a customer for a long time. Maybe I should look at other options.

Been a RushCard customer for about 5 years now and I'm planning to be a customer for years to come.

When I call customer service is friendly and helpful. They even gave me a security call when unknown Facebook charges appeared on my card.

I especially love how when I spend money my phone gets a text about the transaction. I love RushCard.

I love my RushCard. Whenever I have a problem it's solved the same day. No waiting.

RushCard has been the most efficient of all credit and prepaid that I have encountered. Thanks be to God for Russell vision and Kimora's attentiveness.

Ever since that glitch happened in the system I have not had a pleasant time with RushCard. Wait time on the phones are ridiculously long and then to get someone on the line who does not understand your language is frustrating as well. RushCard needs a big improvement!

I was told I would not received a 1.00 fee after switching over to the type of account I had but I was still charged and the fees was not reverse back to me.

My experience with Rush is great.

I have been with RushCard since 2009 and have had a few issues, nothing major but this past tax season you ran a promotion that was supposed to put $30 in my account because of how large my refund was. I have called many times about this and sent in the paperwork proving it was my tax refund and no one has gotten back to me and I still have not seen the $30 I was promised. I absolutely refuse to send this proof in again as I have sent it 3 times already by fax and email. I also have a regular bank account and will be closing my RushCard account. I am a long time customer and thought I would have been treated better than this.

I cancel my account due to having to call 5 times during a different answer each time about where my deposit was for work. I asked you never to contact me again. I asked you to cancel my card. Why are you still contacting me? Your customer service is horrible, your representatives don't speak English properly and obviously don't understand the fact of "what don't contact me ever again" means.

I've been with RushCard since 2014. I haven't had any problems yet, I love RushCard.

Well I have been a RushCard customer since 2006. It's a great choice I made. My entire family has RushCard.

When I call I always get treated kindly. The representative is very respectful and helpful. They know how to solve fast. Thank you RushCard.

I used to love RushCard but after this I don't think I will continue using them. I would like to complain about a dispute I had April 12 about two charges that was charged to my account. Let me say thank you for first refunding half back, but what I am not understanding is how the hell was one charge illegal and the other charge was not. I have been a loyal customer of RushCard since around 2007. Nothing like this has ever happened but when you start purchasing online, people have gotten creative on stealing information. I want my money. If I didn't make the charge they should not be able to keep it. This type of disrespect makes me not want to use Rush or refer Rush anymore.

Yes I would refer a friend. I like your cash back rewards a lot and I miss it a lot. It helped me out a lot at the end of the month and I can't wait until y'all put it back every month and RushCard is a very great thing that ever happen cause I can pay all my bills with going into the crowded stores.

Yes I would recommend to all my friends. RushCard is way better than all three of my banks. Never had any major issues other than sometime my check take more than its time but most time I get it earlier so can't complain. Thank you guys for doing a wonderful job.

I'm very happy with my card. Have had it since 2009. Wish you had advance pay. Help out a lot.

The Associate at RushCard answered all of my concerns in a professional and timely manner. She was knowledgeable and courteous throughout the session.

Money limits need to be raised.

RushCard's customer service is the best.

I had a couple of cards, one I was using and one that had a crack in it so I stopped using it. There was a hold put on the card I was using and when I got paid I could not transfer the money. It cost me thirty dollars to get my money by MoneyGram. I will no long use Rush.

Y'all post my SSA benefit in SSI on time and it makes me happy.

It's doing good for me so far. Can't complain.

Well so far I only had one default with my RushCard when they were transitioning last year, but other than that they have been ok.

I was able to transfer money to a inactive account. When I went to transfer the money back to an active account, I was unable to do so. Why was I able to transfer money if the account was inactive in the first place!!!

Ever since I had opened the account with RushCard company, it's been great to me. No problem at all. The customer services are very helpful and patient. I'm so glad to have account with you guys. I would like to continue having experience as long the company reliable and provide good service. I will always be a RushCard customer. Thank you.

I like to get my paycheck the same time every two week like I use to. That's the only problem I have with RushCard.

I love my RushCard! Customer service is the best too!!!

But I recommend a friend. Didn't get my reward but I've been with you 12 years. Please give me my reward. Thank you. Love this card, so convenient.

I love my Rush. I love the FREE ATM.

I have RushCard for three years now and I can pay bills or make online purchases with it. I lost my card and just got a new one.

RushCard is convenient. The direct deposit is super easy, but that’s about it. Now, I’m not having a good experience with my card. I had a transaction on my card that I didn’t have anything to do with. I needed somebody to speak with directly to get the issue resolved but the only way I could get to talk to anyone was through email or text. I used to talk directly to a customer rep but now I can’t. So I’m almost thinking about getting a bank because I need to be able to speak with somebody when I have a situation regarding my money. It’s been a week and I still haven’t talked to anyone.

I've been a Rushcard customer for years but I've only started using it this year once I got my income taxes loaded on. When I got my check and it was loaded, RushCard sent me an email letting me know about it. I like it so far and if I had to recommend somebody else like a family member or friend, I will because I haven't ran into any problem with it. With RushCard, no one could get into my account and I'm the only one who can take something off of it so I don't have to worry about that. I've also been able to order stuff, pay bills and whatever else I want to do with it. Also, the reps are very polite and very eager to help. If I have problems or questions or something I don't understand, they really walk down to where I can understand it and take the time to break everything down for me.

I've been with RushCard since 2013. Their reps were very pleasant and nice. I like RushCard but one thing that I don't like about it is that sometimes I get paid at 7:00 am, or 11:00 am or 12. I like to get paid at the same time every time like I used to which is at 5:00 am every two weeks. I don't wanna be in the grocery store shopping, thinking my money is up there and then it's not. Another thing is that I wish RushCard had that feature of NetSpend where I can overdraft my card $10.

I have requested my bank statements from them three times as I need them for a very important meeting with the state that I have to attend. So far, I have had to cancel once already because I haven't received them and they keep telling me they will request them from home office. Now today they tell me I will have them via email from the back office in 24 hours. I have been dealing with this for two months. It shouldn't be this hard to get copies of your own bank statements. Poor Customer service and management. I am totally disgusted by all of this!

Rushcard I had been a customer with y'all since 2008. On july 2nd I had 511.00 on my card. I stop by the Dollar Store and get some pull ups for my son and my card only pays for 20.00 and not the 1.00... so I slide it again cause I know I have money on my damn card 511.00. So it didn't go thru again so I leave the store and get in my car and check my Rushcard app and it tell me I have 0.00.

It's been a great experience with RushCard so far. I've been with them since 2013. There's no overdraft fees and I love the fact that when I use credit, I get $10 a month back. I do the direct deposit. However, I had to pay $12.50 to add some money to my card when I reloaded online and didn't like that so I don't do it anymore. The customer service team has been great when I called and inquired about the expiration date on my card and they were very, very helpful.

With RushCard, I don't have to worry about any withdrawal fees like I do at my regular bank. I'm able to pay bills a little bit earlier than normal. If I have a due date that needed to be prior to my payday, I can extend out to that day and I know that I'm gonna get my paycheck two days prior. It's very convenient. Right now, I do direct deposit. Sometimes, I do reload. And if I have to reload in an emergency situation, I go to the Wal-Mart. The customer service team were eager to help me with things whenever I call them. The only thing that I didn't like was that they charge you $1 for every transaction, and I think that should be about 50 cents instead. But I recommended it to several friends.

Rushcard is doing me great. They send me emails when somebody put some money. I've dropped them one time and went to a SunTrust bank but I went back 'cause the bank messed me all up. Rushcard takes better care of me. Since using them, I am able to manage finances a lot better. I'm getting paid early and they notify me about when I got different checks come in every month. That's nice and convenient. I've also done online purchase with Amazon a few times using Rushcard and it works real good. Also, the customer service team helped me just fine and I couldn't ask for a better group.

I’ve been with RushCard for over 10 years. I can get my money quickly when I travel and I’m broke. I have a complaint against them, though. I went to get a car from Dollar Rental and the money came off my card, but I wasn’t able to get the rental car. I told RushCard that when I put a dispute in and they still released the money. I put this in over a year ago, and it was never resolved. I let it go because that was the first time I ever ran into a problem with RushCard, but I would never rent with this card again.

I got RushCard mainly because there were times when I needed to order something online or I needed to pay a bill online ‘cause I couldn’t get to the place to pay it. It just made it a lot easier to take care of things like that, ‘cause I’m a Cash-and-Carry person. I normally pay cash for everything, and if I need to send the bill, if I can’t pay direct, I send them a money order, ‘cause I really don’t like dealing with banks because they screw me and I'm paying some dollars for late fees. If somebody screws over my bank account, I'm screwed. I got to pay all the fees. I’ve gotten screwed too many times at banks that’s why I decided to go with prepaid; that way, I’m not obligated to anybody, there’s nobody bothering me and nobody’s gonna be trying to get rid of my money, and if anybody steals the card, they’re only getting what’s left on it.

I was offered a very exciting offer to refer a friend, and I was to receive a simple $20 promotions award, and my friend would also receive the gift. To our surprise and dissatisfaction neither of received anything nor an explanation. RushCard did however send us both invitations to try additional promotions opportunities, as if we were so ignorant to torture ourselves again. I believe that RushCard should honor existing offers before trying to sell unsatisfied customers additional offers that will not be offered. I believe it's only good business.

I simply need an automated menu option to speak to a representative. I have been trying to contact a human for *over a week* to release two holds placed on my account totaling $100. I cannot afford to have my money tied up for so long, and it is very frustrating not having an option to speak to a human. Other "contact us" 800-numbers regarding customer service allow a person to speak to an agent if your concerns cannot be addressed through the automated menu.

Would love to start out saying thanks RushCard for totally not giving a dang to a "Valued" customer for a year. There was a fraudulent charge on my account yesterday. I called Rush and she told me that she refunded my money (and she did) in less than 20 minutes. Then she told me in the morning "pull your money out, call us back" and she would issue a new card so this would never happen again. This morning I stop to get diapers and to pull the rest of my money out, lo and behold RushCard lets the same fraudulent charge get charged again on my account leaving me with a "0.00" balance for the rest of the week.. Which means borrowing money so my 3 month old won't go without....

I like using RushCard because I don't like to carry cash and it's a great benefit. It's convenient and I can use it to pay any and everything. I usually go online with it to pay my bills which only takes five minutes. Moreover, it's pay as you go and I can only spend what's put on there. The RushCard team is also very respectful and I had a very good experience. I would recommend it to anybody.

I called RushCard to discuss the transaction on the card that was not made by me and the customer's representative was rude and not helpful. Your information is not safe with these people. RushCard let someone order a card in my name without my consent and then they told me it was a mistake. Everyone information is at risk. Don't get a RushCard. You will be disappointed.

I am happy with RushCard and I have great experience in using it. It helps me save me a lot more as opposed to just having cash. I have used this to pay bills and make online purchases and it is very convenient. Their security is very good and I've had no problems with anybody compromising my account, unlike the experience I've had with another prepaid card. I use direct deposit more frequently and I am able to find reload locations near me.

I ordered this RushCard the beginning of this month and it's about to be ANOTHER MONTH SOON. My job I work 14 hrs. at a time on occasions to provide for myself and 3 kids, only option is direct deposit. I do believe that it's not important whether I do or I don't have a bank account, the bigger picture is RushCard, Russell Simmons, whoever, have my got dang on money!!! I can see the amount post everytime soon as I go in direct deposit but I have no information on the card besides the routing and account number. Call customer service for different times, not one time did they offered to accommodate me for this inconvenience which I am not pressed for because I just want the money that I work for. Now I want more because I still have not yet received this card in the mail.

My brother told me that we would get our money three days ahead of time with RushCard, and they’ve been good so I went with them. The last time I got money, they released it a week early. I’m in a town where there’s barely any free ATMs to take out the money so that’s the benefit I get. I could also pay bills online and make online purchases with their card. I got direct deposit and it's easy to get it set up. However, I’m iffy in recommending them as it all depends on the circumstances. But, they're decent.

I really do love having the RushCard and will continue with it forever.

My daughter introduced me to RushCard and she chose them for me. It's convenient. When I am working, it sends me money a couple of days earlier than payday and I basically use it like a credit card in grocery and clothing stores. I like the text alerts and the direct deposit is not difficult at all. One time, I went to a restaurant and they overcharged me. I called and it wasn't really resolved, but at least I was able to talk to them. I let them know what was going on and then they gave me more knowledge as to how to use the card in the future. I'm very pleased with it.

I've been a RushCard holder since 2014. I got a RushCard prepaid debit card because I tried to see how it works. I like the promotions and the things they offer. I learned how to budget my money better since I used it. I don't have issues with transactions being authorized that I don't approve. Moreover, I don't like carrying money on me, so the card is convenient for me. It's easy to slide it to make sure the money's there. I do a lot of paying bills or making online purchases with my card. I do both -- reload money and direct deposit. I can reload the card at Walgreens and CVS by my house. The Rushcard team were right to the point anytime I call. They fixed my issue the first time I called and explained it well for me to understand what's going on. They're well respected. I really like RushCard. They're an excellent company and I would definitely recommend to anybody to use them.

I’m very satisfied with RushCard. My mom got me the card and I've been using it since 2010. They have good customer service and they pay 2 days ahead of time which is great.

I've been with RushCard for probably 20 years and it's pretty good for me paying my bills and having direct deposit. I never had any bad experiences with Rushcard. They should give me some type of reward for using my card so long though.

I called in to check on a few transactions. The rep took good care of me quickly. The rep sounded like they love their job and loved having me as a customer since 2005. She said that and made me feel valued for being a loyal customer. Uncle Russ thanks for getting us great customer reps. I feel like my last 2 complaints about bad attitudes have been TAKEN CARE OF.

I have been a RushCard member for a long time. I haven't had any issues. I love my RushCard...

I have been a RushCard customer for over 10 years and I have never had a problem until now. I get a direct deposit every other Friday. I just recently got my new RushCard last week because mine is due to expire the end of the month. I have all of my debit cards set up through my computer app which safeguards my card numbers so I don't have to type them in while shopping online. So over the course of 3 days there was no money in my RushCard however while I was shopping and meaning to use a different credit card it was inadvertently using RushCard. Never even was aware of this until my orders were coming back declined and I had to update payment info.

My direct deposit is always available to me early.

I say you guys doing very good but one thing you guys say 2 days before payday. Mine's never come on 2 days before. May I ask why?

I love RushCard. I have this card for years. Direct deposit was perfect. When the card was mailed out, I got my routing number so my money had direct deposit even before I had the card. When the card came in the mail, all I had to do is activate it and my direct deposit was already on there. Then as far as reloading, it's just as simple so that's a good thing. Moreover, everyone at RushCard has always been okay.

I went online, saw Rushcard, and wanted the terms that were outlined to me and I went from there. I basically just use it when I need it. Sometimes I still have to have cash, so I just carry less cash on me. I have used the card to pay bills and make online purchases, and I love it. It's very convenient. My interactions with customer service every time I've contacted has been great.

My payroll check had been posted to my card but I had no access to my funds. I called Customer Service, which was fast and friendly, but didn't give me any reasons for the card not working. However the problem was corrected by the following morning, which was much faster than the glitch that held up funds for over a week in October last year.

I have been a RushCard user since 2012. Every time I had an issue customer service has been fantastic in fixing or satisfying my issues. I had an issue where I had lost my card and I called customer service and they handled everything and I had a new card within a week. I have been trying to refer friends but I have had none yet but I'm still trying. Thank you rushcard company for everything you have helped me with.

I've been using RushCard for two years now. I've seen it on TV and I was looking for one at the time so I tried it and I've been very well pleased with it. It's been a good deal to me. I use it instead of carrying cash so it cuts the impulsive spending and I'm able to spend responsibly. I purchase stuff with my card and most of my bills are deducted from it. Also, my money is there a little bit in advance than it normally was and that helps. It's very convenient because I don't have to wait on a check. I use the direct deposit and every once in a while I also reload. The card has worked well for me.

With RushCard, I do not have to carry cash and I could get them early. Anytime I have a problem, the reps have been very courteous and friendly. Everything is good. I've been using them for 11 years now.

I think Rushcard is a good card and I think people should try it.

I love my RushCard. One question, does the 1% deal apply to me?

I use to swear by RushCard, stating that this financial institute is the best way to go. But I can't now. Not knowing if my hard earn pay is going to make it to my account. I'm so afraid that my pay won't make it to my account when I most need it. Then when I try to find out what is going on, the customer service is no help at all. That is if you can speak with someone and/or the phone just ring. Very, Very unprofessional.

Seriously, totally frustrated that I have sent multiple requests to "opt-out" of emails. I never activated their card & want no part of it. It is NOT that hard to remove my email from a list. Calling the number they provide was time wasted that I will never get back as it is only an automated system. Pushing wrong buttons even does not get you a live person. I would hate to have money on this card!

The account is the best I have had in my life. They have 24 hour customer service. They are extremely helpful. My check get paid in my account before the date it is suppose to pay in. To conclude. I am happy with this account.

I don't get notified on dep like I use to. I have direct deposit. Use to get emails when check gets deposited. Don't anymore. Nor texts. That's about the only downside.

I've been pleased with the services offered and the people have been very helpful with questions and concerns I've had. I'm very thankful to them all.

All my information was stolen from my old card so I'm still waiting to have everything put on to the new card to start using it again. RushCard reps handled it well. They told me when I would receive my card and it actually came through on what they said. They have a lot of good features in their card that I enjoy such as direct deposits that come a whole lot quicker. Some ATM's don't charge a fee to withdraw funds from the card. I can also track everything online. I can even speak to a customer service representative 24/7 if ever I have a problem. They're available to me whenever I need them.

Great card. Great service.

I am very disappointed with the RushCard. Every time I try to sign in the website it won't accept my password and I have to get a new one. Then it won't let me deposit a check because it says my identity.

I am very pleased with my RUSHCARD and all of the services I have used while being a RUSHCARD member.

I have signed up to be notified when payroll hits my account but the last couple of deposits I was not made aware. Other than that, service has been great.

Customer Service is always in demand and I appreciate the business that you're doing to enhanced the understanding that your customers need credit. I've been a customer since 2006 and will continue to stay with RushCard. God is Love.

Great always. Had great customer service. Never had a problem with my card.

It's the best. Works 100% for me.

I like the RushCard. It help me budget my bills.

I love to be a member.

The service was impeccable.

I love RushCard. It's fast and you really get your check 2 days before. I recommend this card to anyone.

RushCard is the best way to go!!! Love it.

I love having my card! I can use it anywhere without any problems.

I have been charged twice more than once and it would be great if that was fixed. I love my RushCard and I have told many people and I've always been proud to use my RushCard.

RushCard is a scam. Russel Simmons you suck. I want to fly to South East Asia myself and tell you guys off. I've been dealing with RushCard for a week now and countless hours on the phone. I have been yelled at, hung up on and straight up lied to. I want to say forget it and y'all can keep my money but I unfortunately need it very badly. Never again in a million years will I use RushCard. I wanted to support ** business but Russell Simmons obviously wants this to be a scam.

I appreciate the fact that they post early because I don't get late fees on my payments for my bills and if I have a problem I can call and get answers. I love RushCard.

I tried RushCard. Set up direct deposit, went through two cards back to back that would not activate. Had to go to MoneyGram to get my money off the account. Trying to get my money earlier ended up getting it two days later. What a waste! Horrible.

I love my RushCard. It's so easy and convenient. Direct deposit is great and the fact that I'm not charged to use my card is even better. I've yet to come across an ATM that charges me for withdrawal and I love being able to load cash/checks to my card as well. I lost my card and member services was on the ball. They automatically cancelled the card, got me a new one in the mail and had all my funds and direct deposit transferred to my new card.

Worse customer service ever. They have no knowledge of nothing and my direct deposit was held up two weeks in a row past my actual payday.

Good customer service every time I call.

I personally wouldn't trade Rush for nothing in this world when it comes to getting paid 2 days earlier. I love my RushCard family and I would and have recommended people to the RushCard family and they enjoy it just as well as myself. So keep up the good works Rush. I don't wanna lose you!

Although I continue to use the RushCard my overall experience has not been a positive one. In addition to being a part of the problem of going at least a week without having access while they redesigned the system, on several occasions my direct deposit was made and once I got to the ATM within minutes it was gone. I have been embarrassed because I was trying to use it and they said it didn't go through. Rush had removed my deposit and I had to wait several hours to have it reapplied.

I like it but I always have a hard time loading money on it. I have to go two to three places. Also I almost can't read my numbers on the card. They're fading.

I am satisfied with RushCard customer service, how everything is done in decency and order, very accurate.

I have been a Rushcard holder since 2014. Rushcard need to stand behind their word. If we do direct deposits we get our check up to 2 days early. Not true. I have referring a couple of people to Rushcard. THANKS.