RushCard Reviews

I like my RushCard. I feel they should a 20.00 dollars over limit, cause sometimes people fall short from pay day to pay day. In 24 hours if their account is still in the negative, charge a 15 dollars overlimit charge.

I love RushCard and I have been with Rushcard since 2013. They always have those swipe and win contests but I think it's rigged because no matter how much you use your card you never win. Other than that I love using RushCard for all my banking needs.

I love RushCard and I've been a loyal customer for 9 years and the only thing I would say is they need to have more incentives for existing customers. I also love that I get paid 2 days earlier. Sometimes I don't receive my texts when I get a deposit but that's not a big issue for me.

I love RushCard since. I never problem with them. This is great for RushCard is awesome more. I am happy more with RushCard whole. I do always used them. My own card was good. Well, I say like same thing to your company and congrats to people was winner for vacation.

I love my RushCard. I just don't like if there is any purchase you didn't purchase you have to go through this ordeal like you are lying. I don't like that. But other than that I love my card and it looks like they let the upstate people win any and all contests.

I used my RushCard on my recent vacation to Seattle instead of cash and it was accepted everywhere I went... It is much safer where in unfamiliar places, someone might take advantage of your person if you are flashing cash all the time... I appreciate the customer service and have always been please with the person on the other end of the phone...

I love my card, never had any issues, customer service is great, fees are low, I'm very happy. I would recommend RushCard, and I have. Everyone should have RushCard. I also love the website, and Facebook page. They sign in daily asking if anyone needs anything. Great card, great service.

My experience with RushCard is excellent. I would recommend RushCard to any of my friends and family and co workers. I enjoyed the experience of using it online in the stores even to buy food to eat or to eat out. I been with RushCard a couple of years ago had switch.

I signed up for a RUSH Card account several weeks ago, got my card, activated it and loaded it and received $30.00. I have referred RushCard to a friend... She received her card... (She forgot to call right away for the refer a friend code, but she did do it...) Activated it and loaded it... She did NOT get 30.00 and neither did I. She has called customer service many times about this and they say it is too late because she did not call first to ask for code and some other stuff... I feel this is wrong. In the back office, it says refer people with my link, have them fill out application... Once they receive the card, they should call and activate, load it, then they will receive 30.00 and so will I. Both of us are SO disappointed about this. I am Cynthia ** and the person I referred is Cindy **. Please see if you can fix this!!!! Thank you.

I couldn't have picked better card. Loading money is easy and convenient. I love that it has the pause option in case my card becomes lost or stolen. Everything about this card is great. I will be recommending this card to all my friends and family.

I love RushCard. I been with them for 11 year and never has a problem. The thing that I love is I get my check 2 day early. I can check my account online. I can Call them about my account and get great service.

I love RushCard. Never had an issue! I would recommend RushCard to everyone! My money is always loaded on time and privacy is great! And fees are very reasonable! Very happy with them! Customer service is also very helpful and friendly. Satisfied customer!

The service has been great so far. I haven't had issues with my card or account. I use the goals a lot and the auto transfer is helpful. I can transfer money back as needed and that transfer is available right away.

It wouldn't be so bad if when you call customer service you get a live person who can actually assist you with what's wrong. I called several times about my account log in information. Well one of the reps gives me my security questions and the answers. I called another time and this time the rep couldn't answer any of my questions because either she couldn't understand me clearly or she just didn't know the answer. She puts me on hold only to come back and tell me she doesn't have a manager that can speak with me. Ok! Ok! I have had enough.

I absolutely love Rushcard. I have been a part of the Rushcard family for well over a decade now. In that time I've been well taken care of whenever I've needed anything from them. I have also recommended them to my family, friends, coworkers & even complete strangers. This company rocks & I look forward to many more years of excellent customer service from them.

I've called so many times and I've been told over and over that I would receive my refund and I still haven't received it. I was told I would get it on June 13 and when it came I was told to wait 24 to 48 hours. Waited and still never got it. I called and they said it will be in my account today and it's still not there. I'm not happy with my RushCard at all!!!

I hate RushCard... They have the worst customer service. They are rude, they leave you on hold and when you ask for a supervisor or manager they refuse. Whenever you have an escalated issue... and expect a callback... you never get a callback... and your issue never gets resolved. You can't understand nothing the reps say and they treat you like it's not their company and they don't value Russel Simmons' customers at all!

I love RushCard. I have been a member since 2004 and they always are courteous and polite!! Keep up the great work!!! I called last month to verify a charge and the rep was very accurate and clear and straight to the point. I would recommend RushCard to everyone.

The agents don't give any amount empathy. I've been with RushCard since 2014 that doesn't mean a thing to the company. I am looking for someone other than RushCard to do my banking with. I hate RushCard. The company doesn't care about the consumer. They think it's OK to do the customer any type of way. Don't bank with them.

It took 12 days to receive a new card and I had to pay 30 bucks. I am done with RushCard. Everyone that I have spoken to does not speak English very well. :( I have been a customer for a long time and I am going to leave them because the customer service is not good at all.

Was very well pleased with Rushcard and its services. Will and have already recommended it to family and friends. Easy to load money. Will continue to use. I have direct deposit, and it gets on my card fast. Spoke to customer service and that was a great experience.

Well, Rushcard promises you'll get your pay 2 days earlier. I get paid Fridays, deposit should be in on Wed at a reasonable TIME. My pay is deposited @ 9:30a, 12:30p, 5:30p and here lately @11:30p EST on Wed. When I call they say they have "no pending credits/deposits" but w/in 10 minutes of hanging up, my account mysteriously gets my paycheck deposited. Please be consistent when it comes to handling my "livelihood". This isn't fair at all when I'm expecting my pay to be there at a certain time of day and its not! I've talked to HR at my job and it's deposited the same time every week but Rushcard decides to HOLD it for no reason! May have to change my direct deposit to another company. It's getting ridiculous.

Everything is great. Customer service is excellent, the fact that I am receiving my benefits 2 days earlier is even better. Thanks for everything that you have done so far and for what you will do in the future. Thanks in advance.

I have had no problems. But some have when their card was compromised. They said it would take 30-40 days to resolved. Why so long of a time?? Do you have fraud protection??? I just need this answered for myself. I do Love my RushCard. Thanks.

In the end, this company charged me for shipment of a new card so that I could access my money. They disabled my card due to a security breach on their end and charged me to ship a new one express... And this was the second time. I'm done with this company.

I have never had any problems with my card that weren't resolved quickly. I love that I get my paycheck 2 days early. Have recommended the Rushcard to all my friends and family. I tried other cards but came back to my Rushcard. I love the convenience and that I never get overdraft charges.

I got an email from you guys twice stating that if I refer a friend I would get thirty dollars. I referred two friends and didn't get anything and also called customer service so that's false advertising. Then the customer service rep said that promotion was over but how was it over if my friend applied the same day I got the email? So yes I'm dissatisfied and this is not the first time this has happened. But thank you and have a great day.

Rushcard is awesome! I get better service than expected from a prepaid card. They are courteous, knowledgeable and helpful. I love my Rushcard! Even my mother now has a Rushcard and she is impressed with the no hassle service provided by Rushcard!

RushCard... As a member I have no problems yet, everything working just fine for me. I'm in control on how I place mine money with two account that I have where I can transfer $ from one card to another. I also don't have to worry about anyone getting into my main account that my direct deposit goes. Transfer money to one card to another (I'm In Control). Thanks RUSHCARD.

I work for the railroad and was using Rush since 2009... So after sooo many years with them I wake up to see if my check is on there to find they decide to closed my account talking about high risk. I ask "What high risk? That amount of money I make and put on my card or how much I swipe my card?" No one could tell me ANYTHING but it was a corporate decision... Now I been with them since 2009. NOW ALL OF A SUDDEN MY CARD HAS BECOME A HIGH RISK 2017. I BELIEVE THAT TO BE B.S. I WAS NOW PISSED that I have to do a different direct deposit because my check got sent back because of Rush bull... So now I'm waiting on a check from Rush with the money that was IN MY ACCOUNT ALREADY??? Pissed would be an understatement.

You charge a fee for everything. You have taken $20 plus dollars of my hard earn money in fees alone. $2.50 is a lot. You need to put some of that back in my account. I wont be using RushCard much longer.

RushCard has worked out well for me thank God. Very grateful for Russel Simmons. I don't have to worry about bank fees or overdraft fees, which rob you of your financial freedom. RushCard gives you the financial freedom that is necessary to move forward in life.

Great experience, with minor issues. My account was compromised several times but RUSHCARD SERVICES handled it very well. I don't know how someone accessed my card and the money was recovered asap. Thanks for good customer service and willingness to help.

I love my RushCard and get paid a day before my friends. LOL. It's cool and the monthly payment is not a lot. I'm learning how to use it at stores now. I wish the rate for use the atm wasn't so high but hey. And you guys need to put chips on the new cards to keep up.

I love my RushCard and the benefits of it! I love getting paid 2 days early. I love only paying 5.99 a month and not being charged extra fees every time I swipe my card. I can always call customer service if I ever have an issue or even just want to know if I have deposit pending. I have an bank account also but 75% of my check goes onto my RushCard. I've been a member of RushCard since 2012.

Love my RushCard. Easy to make deposits at Walgreens. Have checks deposited through Ingo and direct deposit paychecks. Was going through a tough time financially this past year and could not get a credit card so this card has helped.

I have been with RushCard for over 5 years and I love it. Never had a problem and I always get my money on time or early. The only thing I miss is when RushCard would give back the fee at the end of the month. We need that back. Please. Thank you for all your services.

Wow...I have been with RushCard through the good, the bad, and the Ugly...for well over 14 years. The Good part being that RushCard has always been there for me during my 'Bad' & my 'Ugly' days. Receiving my money in an excellent timely fashion for so many years has actually helped me stay out of debt. The Ugly part would be when my card was lost or stolen and I would call customer service crying...(literally) and the voice on the other end of the phone would calm me and help me avoid being scammed and shut everything down for my good. My experience with RushCard has been like living with a cool family member. Thanks for your service.

The only problem I have is understanding some of the customer service agents. It can be difficult to understand them which causes confusion during the phone call. I had an incident where the agent was unable to help me so she placed me on hold and left me there. It was 15 minutes before someone came back on the line.

Despite any past issues or mishaps, I've chosen to be a loyal RushCard member because 100% of my interactions, questions, and/or concerns have been nothing but top notch with the RushCard customer service representatives. All questions are answered and handled with sincerity and not emotion attached. RushCard reps have been great to me and my family and I look forward to what the future of the company holds to continue to engage my interest. Thank you RushCard family for true professionalism.

The RushCard is convenient and manageable. The RushCard helps me manage my money and I like the fact that it has no overdraft fees. I also like the RushCard online services and free MoneyPass ATM's. I don't like when I need to call customer service because you can barely hear them.

I'm glad I chose RushCard. It's really good to use this card. It helps a lot. And I like receiving the text alerts and I like how you can put money on the card to shout out to Mr. Russell Simmons for created this card. I've been enjoying this card.

I am so happy to be a RushCard member! I have four RushCards and have been a member since 2007. I think there should be a few more chances to win things when the sweepstakes come around and when tax season comes around. Overall, I love RushCard & I would recommend everyone see.

I've been a customer since 2005. I have been completely satisfied over the year with the continuous improvements, benefits, and rewards. I have recommended to all of my friends. The color options are a bonus. The customer service is impeccable.

I had a double charge. Customer service representative was no help at all. Still end up paying the double charge. There's like no point of calling customer service. When you call in they tell you the same information you already know. Only thing customer service good for is replacing your card.

Always friendly, always efficient, quite thorough. When I have a problem and they settle it with quickness. When I speak with them it seems like they feel what I'm going through but frankly and being honest I don't have to speak with them that often just for a replacement card or something minor change of address. I thank you RushCard.

I love the RushCard. It's better than any other account I have ever dealt with. Most my friends have switched over from their banks. It's so convenient and easy to load. I honestly don't know why I didn't switch over sooner. I would recommend this to everyone.

I'm very pleased with the customer service and the card and I get a chance to win trips and many other prizes. It's easy to get the help you need when you call and speak with the customer service agent.

I love rushcard. I have been here 7 years. Every time I call I get the best customer service and I love to get my check two days early. It helps me out a lot with what I have going on in my life. Rushcard has been such a life saver for me. I would always use my card.

I have been a Rushcard user since 2009 and would recommend them to all my friends & family!! Thank you rushcard for always resolving all my issues and concerns in a professional and timely manner!! I love that you guys offer a different variety of card styles.

I enjoy having RushCard as my primary means of funds. I'm able to receive my direct deposit a few day early and have easy access to reviewing my transactions. Only one issue in the past and it was resolved with the company as well as having service fee charges discontinued for a couple of months.

Best company I have ever dealt with in a banking system. Have a great customer service and helps very well in a timely manner. I would recognize RushCard to anyone. They helped me when I moved from Arizona to Louisiana and from Texas as well. Great company.

RushCard is and has been convenient for some years now. Glad I have a Rushcard! I receive my direct deposit up to 2 days early. It is accepted virtually everywhere for many kinds of purchases. It is easy to use and no hassle to use at various ATMs.

I've been with RushCard for 9 years and have never had an issue. I love my RushCard, I use it for all my banking needs. I would recommend it to anyone. My direct deposits are always a few days early and always receive text and email notifications for my deposits and card usage.

RushCard the worst company ever. They take people money too much and play around with people money too. I hate Rushcard. Rushcard the worst company I ever dealt with... so my experiences with Rushcard I give them a 0. I have nothing good to say about Rushcard and never will.

I am completely satisfied with the service and would and have recommended your services to friends and family. The only thing I can think of that would improve your services, is to have a way to check on pending deposits. I believe that service charge with direct deposit is fair and again would recommend you to friends and family.

I never received my card. They kept denying me and rejecting my documents. I've never had a RushCard. I applied for it so I could get the 50 dollars from Uncle Rush because I'm having a baby in September. Bad advertising.

I love my RushCard. Have had it for quite some time. I would recommend it to everyone. When I receive my new card, will it have a chip in it? I know a lot of places now are using the chip. Well, I will continue to use my RushCard. I'm very happy with it.

I enjoy the ease and accuracy of utilizing my RushCard. There is NEVER a hold placed because my funds are immediately made available! I cannot overspend because I only have access to cash on hand. That means no miscalculations and no overdraft fees!!! Doesn't get any better than that! Thanks RushCard!

I recently had to get a card reissue to me because it was gonna expire and one was never sent to me. I had to call and you guys said it was 30 dollars but it would be put right back in my account. I called back 3 times or more and you still have not put the 30 back in my account. Not a happy customer anymore. Let's see what can be done since you Care about customers.

I've been with RushCard since 2008 and I like it. I use it for direct deposit and I'm also able to save money with it. When I have cash, I spend it all but since I have RushCard, I don't have to carry cash. Additionally, I use RushCard to pay bills and make purchases online which are both super easy. And if I have a problem with anything, I call their customer service and they've been decent in handling my concern. It's been a wonderful experience with RushCard.

When I first got my RushCard it saved me with a new job. And up and till now June 19 2017. Everything had been good. I was supposed to get my direct deposit in on Friday. It's Monday. I'm broke and I'm late on very important bills. This has done more than upset me. It's caused a lot of grief and seriously unnecessary stress. I would like to submit that RushCard do the right thing and release my funds ASAP.

On June 13 RushCard had a communication error when the merchant ran my card. The charge later went through but merchant charge me again. On the 14 of June I seen it online and card merchant and RushCard on a conference call. They informed merchant to fax documents over so they can release funds. Merchant sent fax to ** three times on the 14. They never received. They faxed again 3 times on 15th and 16th. Still RushCard said they never received when merchant has confirmation saying they went through. Merchant called the bank and had bank release funds back to card on the 16th and was given a approval with number.

My boyfriend had a RushCard and I went with it. I've been with them for a long time, and I just use it for my direct deposit. I get my direct deposit earlier than normal. RushCard is convenient for purchases and it's like using a debit card. My experience with them has been fine and I've had no issues.

I'm able to go online, look at all my transactions and set up a bill payment with RushCard. It helps that I receive my check a couple days earlier than most other deposits. It's convenient. I use their direct deposit and when I need to, I can just go to the store and deposit because I do have a couple other RushCards. It's a very easy process. I tell the store I want to make a deposit, they ask how much, they swipe my card and put the deposit on. Within a few minutes, I get an alert that it's on there. Only thing is when they ask our annual fees, the fees are a little bit higher. Other than that, I love my experience with RushCard.

RushCard has a very low fee compared to other advertised cards of any kind and there's an easy transfer fee from card to card. I have introduced three or four of my family members to it because whenever my daughters may need money, I just transfer real quick. They can get it in seconds or in minutes at least. RushCard has helped me save money and spend responsibly. I use it mostly for regular purchases and for paying monthly bills. Also, I've always had good experiences with their customer service team. Overall, they're convenient and I've had excellent service.

I've been with Rush Card for over 7 yrs. I have e-mailed and I've tried calling customer service, no live agent to talk to. I've tried calling number on my card :(... My mobile app don't work. My card will expire in Aug. I would like to speak with someone!

I've been a member of RushCard for almost 10 years. It is convenient and has direct deposit options. It works for me and it's a way for me to save my money in the bank account and I just use it for minor purchases. It's hassle free and I would recommend it if you needed a card with a Visa logo and you can keep up with it.

Filed a dispute on 4/10/17. The representative stated that I will receive a dispute form in the mail. I did not receive it so I called back and I spoke to a representative. They said that I went past 10 days for my credit. They also told me to check my spam box in my email. It was there. They also stated that the dispute team would consider that I didn't receive the email I've been waiting 2 months and still no response from the dispute team. The merchant that took the money off my card sent me a letter stating that RushCard took the money back. Still RushCard say the investigation is still ongoing but now where is my hundred $31.27.

My card and account has been closed for 2 months and I have a balance that I have been asking for it to be sent via check and it hasn't even been processed. I keep calling customer service but they keep saying they'll email and escalate it up.

I had RushCard from my job so I use the direct deposit. I do online shopping with it and it's a convenient process. My experience with them is wonderful.

My name is Tyllisa ** and my mother's name is Moleaser **. I had paid my mother's Sprint bill twice and neither time did I authorize for my debit card to remain on file. I noticed on May 26th that 477.51 were withdrawn from my account. Immediately I called my bank which at the time was RushCard. I submitted a dispute and they stated that a provisional credit will be placed in my account by June 9th. I even called Sprint and they stated they would refund the money when I spoke with a manager. On June 9th there weren’t any funds, I spoke with a manager at my bank and she stated that it will be there on June 12th and still it was no funds. I called once again and was told it will be there in 24 hours.

I been trying to get a replacement for 30 days. Customer service is very rude. RushCard want me to pay $30.00 to get the card to me in 1 or 2 days. I been with RushCard since 2011. And this how they treat their customer. You have to call RushCard 3 or 4 just to get to a supervisor.

I have tried to get a card for my daughter for over 4 months and keep getting the run around about documents to submit. I send them in & each time I never hear anything until I call in to check on what's going on with processing, only to be told one can read it then another say they don't see it or they can't find it. I have been a member since 2004 and now ready to do away with it. How can you operate a business and not keep the customer informed by phone, email or at least a letter in the mail.

RushCard said that using their prepaid debit card will build my credit. I've been with them since 2004 and they're a very honest company. Also, with the card, I manage my finances better by keeping my eye on it and having no overdraft fees. I used to have direct deposit on the card and now I just load money on it. It's easy to reload. I go to Walmart or ACE Cash Express and they load it up. Then I use the card to pay my bills. It's convenient to use in paying for bills or making online purchases.

So my complaint would be the holding of funds from RushCard and the steps have to be taken to get your money from holding that's holding with RushCard and its bank not the merchant. At this time I have $400 that is actually holding with RushCard and they're putting me through so much flux on them releasing my funds. The merchant itself check for me and they even said that there are no transactions because I cancelled the transactions because RushCard is not one they could use for an auto pay.

I love my Rushcard, which I have been using since 2008. I like the setup where everything is on my computer. I can get a report on all the things going on online. If I wanted to see what I spent last year or if I can’t remember when I paid the bill last month, I can go and look it up online. I'm 81 years old so that's something I need to keep records for me. I've also had the direct deposit since I've had Rushcard and my pension and social security always come days earlier. I recommend Rushcard to everybody. They take care of everything and I've always had good rapport with whoever I talked to. If I do have trouble, they resolve it right away and when they had that little trouble before, it didn't affect my account and they didn't charge us any of the charges for a month or so.

I've had my RushCard for five years. I pay my bills and I've been able to at least spend more responsibly. Also, I'm getting my money a little bit quicker and I get my benefits three days before the original date. I can also use it to buy online and it's convenient. I've called the team at Rushcard for an issue with the card and they've been knowledgeable and friendly. I was very satisfied.

My child was young back then and I wanted a pre-paid debit card instead of an actual bank account for security purposes. With RushCard, I don't have to carry cash and it's secure. If I make a purchase and the funds are not there or if someone else gains access to my card or my information and they try to use my card, they can't swipe it until all of the money is out of my account because there's no overdraft fees. Also, they've sent me updated text information on my account's balance, and I get my payroll a few days earlier. My paycheck goes direct deposit and then if I need to add more during any given time in between pay periods then I use the reload locations. They give the option for the money management which appears to be user-friendly and accessible. Their customer service is always good and their team is very friendly. I'm a big customer service person so I will not have a RushCard if the customer service wasn't that good.

I've been with this company for six years and never had a issue up until last month. Someone used my card without my knowledge and when I finally noticed I called right away. I sent my dispute form in on May 11th and was told I would receive a provisional credit on my account on May 23rd. It's now June 9th and I've yet to hear anything back. I call EVERYDAY and get the runaround that I should hear back within 48 hours. This company is horrible. It shouldn't take that long and I shouldn't be told EVERY TIME I call that there's no update on my account yet. I'm ready to leave this company and take my business elsewhere.

I use Rushcard for my direct deposit for my job. I like that I know how much I can spend without swiping it. I've had it since 2009 and they're outstanding.

I wasn't able to get a bank account so I needed something where I could just deposit my paycheck and I’ve been with RushCard ever since. I’ve been able to have an account and it has been easier to see where the funds are going when I swipe as opposed to keeping money at home. I’ve had rough experiences with their representatives but a year ago, I had one lady during tax time that was so helpful. She gave me the information that I needed without any hassle. After being rerouted a few times, they finally got me to a manager and she was awesome. I'll recommend RushCard to anyone who needs somewhere to place their funds from work. It's pretty good.

I love RushCard and I've been with them for 12 years since I've been working at my job. I like that there's no overdraft fee when I take the money and I don't have to worry about going over anything because whatever I put in the bank is just my money. So, that helped me save a little bit. A lot of other people let you swipe and get overdraft fees. With RushCard, I get to pay my bills on time because it goes right out of my account and I was grateful for my payroll getting on there. I also like that I get cash back. If I go to a restaurant and they charge an extra $5 and even though they're not really charging it, Rushcard gives it back to me.

I've been with RushCard for years and they're great overall. I saw them online and I liked the way everything works when I purchase some stuff online. I can go online and track everything that I do from my phone. Moreover, I don't like carrying cash and, with my card, I haven't had to carry cash. I can also pay all my bills with it. When I call RushCard, my interactions with the customer service reps are fine and they help me get everything situated. I have direct deposit and I used to get my check two days before, but now it's a day early. But other than that, everything is fine.

I lost my card. I notified RushCard ("RC"). I was told to verify my identity by sending them a copy of my ID and Social Security Card ("SSC"), to which I complied by uploading copies of the documents. I informed RC that I moved to California, and that I wanted my replacement card to be sent to California. RC then instructed me to provide proof of address (phone bill, electric bill, EBT correspondence), and I informed RC that I am a guest of someone. RC then required me to provide a letter from the person I live with, along with a copy of his ID. I uploaded a handwritten letter from him, and his ID. It was rejected.

RushCard has various ATMs where I can go to for free. At first, they didn’t, though, but then they had more ATMs so that was cool. I also liked that I got paid on Wednesdays. It was convenient to get my check loaded, have them on Wednesdays, and be able to pay bills. Also, RushCard has many more locations you can withdraw from. When you reload, you can go to Walmart, Walgreens, stuff like that. I always got direct deposit, though, but if I did reload, then I went to Walmart where it's cheaper to reload. RushCard doesn't charge a big monthly fee as well. If you have direct deposit, it was less than a regular one. I had got another card and gave it to my daughter. I was able to transfer money from my card to her card and that was convenient 'cause she doesn't live with me.

RushCard is the worst card company I've ever had to deal with. First, they didn't cancel my card when I asked them to bank in March. Then while I was waiting on a FAFSA refund to come to my new bank account, it went straight to the RushCard account and I wasn't notified about the deposit at all. I finally called RushCard to dispute all the transactions that were made on my card (the transactions were made in Louisiana - I live in Texas) and filed a claim with them. They said I'd have an answer within 10-90 business days. I literally just called them and they told me that the case was closed for a while note and that there was no error found. They didn't notify me by email, phone, or letter that the claim was closed - I had to call and find out. I am really upset about all this and I just want my money back.

I had RushCard and they pissed me off. Then I went to Green Dot but I didn’t really care for them, so then I just went back to RushCard. They didn’t have too many prepaid cards to pick from during that time. So, I just never switched to nothing else. Now, they got so many. I've been able to use the card to pay bills or make online purchases and it's an easy process.

I have a RushCard for more than 5 years and my overall experience with RushCard has been very good. I can’t deal with lines when getting money so I do it over the phone. I've only had good interactions with their representatives. The process of using Rushcard to pay bills or make online purchases is very good and it's also easy to use direct deposit.

I've used my card a lot in store. And I basically just only use my card and no cash purchases. However, I get charged more in some stores. Like at a liquor store where I get charged 20 cents more. But my experience has been pretty decent with RushCard and it's been teaching me how to budget. I recently lost one of my cards so I had to call them and get another card. It was a pretty good experience as all my questions were answered and it was pretty swift.

I have had RushCard for about 8 years, just like any other prepaid card they are convenient by posting my deposit 2 days earlier, but the headache that comes along with it can be much worse. They had trouble last year with processing everyone's direct deposit even on time and they waived their fees for a few months to appease everyone. Now lately they must have had a breach on certain people's cards because they started blocking a few people's card that I know and now mine. What makes it so bad is that they didn't even verify my transactions with me before blocking my card. They blocked my card while I was traveling for memorial weekend and told me that I would have to wait 5-7 business days for a new card or if I wanted I could pay $30.00 for a new card to be expedited, but not to my present location to my home address.

I am on disability, which is directly deposited to my account, so I use it. Rushcard was easy to set up. It’s come in handy, where I don’t have to carry cash if I have to buy something I needed or when I pay my bills. I called them one time because I wasn’t sure what’s gonna happen since it was coming to the end of the date to expire, but they told me that it was already in the mail and everything’s gonna be fine. I also called when I lost my card. I’ve been using RushCard since 2010 and I like it.

RushCard allowed unauthorized transactions. The transactions came from names of individuals that was not from the United States. Contacted RushCard and they refused to release the pending transactions after I advised them of the unauthorized transactions that I don't know who the individuals are.

Well, I called to get secondary card for my account. The rep cancelled my first card May 16 and told me it was reversible and call back in 72 hours. I was so upset, called cause my paycheck hit my card and card is cancelled and I was told by many reps quote: "Oh well you have to wait till replacement get here." I asked can they put my old card back. No one asked him to cancel it. He did on his own and then said "I can cancel your account. If you happy we will mail you your pay." I was so pissed like really now. Today is May 26, 2017 and still, my card is not here, and my car note not paid, and light bill due, and reps are so rude. I just wanted help. I even asked can they transfer to my husband account which show I do transfer all the time but nope, rude is what I get. Long time customer treated so poor.

On 5/2/17 there was a charge to my account of $100.00. In reviewing my account online I noticed it was a charge for T-Mobile with a transaction number and phone number. Contacted T-Mobile and they stated they could not assist me. I then contacted RushCard, after initials questions by a customer service representative I was placed on hold for 45 minutes. Once someone came on the line to assist, and after information was provided I was told that my card would be cancelled. In no point (now at almost 2 hours of on hold and speaking to representatives) was I told my card would be cancelled.

I had just got my RushCard. So I signed up for direct deposit. Today is 05/26/17. I have not received my payroll check at all today. I called the numbers that was given to me. But was not able to get a live representative on the phone. And I have been calling all day. I just want my money. Please.

In going with RushCard, I liked the flexibility of having money on a card without having it attached to a checking account and being able to avoid overdraft fees, because if you don't have the money, the card simply won't work and you won't get stuck with overdraft fees. For instance, you won't pay $40 overdraft fee for a latte because you forgot that you barely have enough money to cover that latte.

I needed a prepaid debit card, and decided to go with Rushcard and I've been with them for a long time. The people from Rushcard were very courteous and answered all my questions. They're honest. If they get into trouble, they'll make sure that they stick to their word. When there is a problem and they're gonna fix it, they fix it. The only problem I have with them and so many other companies is, I can't understand the foreigners. It aggravates when you need to find out information and you can't understand what they're talking about. It's a big problem.

RushCard said that they will deposit your money as soon as it is received. I called Veteran Affairs, my money was sent to Rushcard on the 22nd of May and here it is the 24th and still nothing. If y'all are going to go by a deposit calendar, you can't say our money will deposited once it is sent to you all because that is a lie. Rushcard customer service said I won't get a deposit until the 27th, when my money has already been sent. I have been a member for over 10 years. This is horrible.

Don't waste your time with RushCard prepaid card. I've been disputing an item for 60 days and they don't protect their customers. In fact they give you the runaround. This card takes your money every way possible. Stick with your Walmart prepaid Visa. Trust me. RushCard is a headache and their card is a ripoff!

I've been a member of RushCard for at least 10 years and I stay with them for their rates. Also, what they do for their cardholders, as far as the early deposits for your check that you get from the employer and that they give you the $2 to $5 fee back from the ATM, is good. One downside is that I ordered the new gold card and my numbers have all disappeared off of it so I eventually had to get another card. They also had a glitch in the system and nobody was receiving your money. And sometimes, you can't get through their contact number per se or they don't come back as quickly as you would want them to. But it's sporadic and the quality of what they do for it is good. It's been a great experience and I have recommended RushCard to different people.

I like RushCard. It is a good card. My friend recommended it to me. I pay my bill online and it is convenient using it. I do direct deposit in reloading my card and I don't have any problems with it at all. I was able to manage my finances better since using RushCard and I feel like I've been spending more responsibly.

I've paid for 7 dollars worth of gas at the pump at a Shell gas station but they put a 50 dollars hold on my card...and now I'm needing my funds RushCard telling me it's nothing they can do when Shell telling me it's not them. WTH.

I've been using Rushcard since 2004. At first I just wanted the pink card. I have four children so I make sure all my children have cards so if my children are out, I am able to give money to them. And when I travel, I only use my prepaid card because if I'm traveling, sometimes my regular checking account gets cut off, thinking it's fraud. I also use RushCard to pay most of my bills online and so I also don't have to worry about any fraud. I use the direct deposit. My check goes there every two weeks.

I am dissatisfied with the customer care for RushCard members. I would think after the little settlement offered to us that you all would be up to date with how you handle the members of your company. I'm seeing some errors with the dollar amount in my account and I am unable to speak to anyone about this matter. I'm truly regretting even allowing my love ones to become members because when they have a problem with their RushCard they gonna blame me! RushCard need to get it together!!! How come there's only two numbers that can be reached and both are prerecorded even the corporate number.

I have been using RushCard since 2007 and I have just experienced the worse customer service ever. They allowed someone to go into my account and do a card to transfer. One for $732 & $643. On top they charge me $30 to resend me another card back. I have yet received a dispute form nor my money. I have called for the last week since this occurred and have yet received my money back nor a new card to get access to my money. This was all my money I had to pay my rent and due to them let someone have access to my account me and my children will be left homeless.

My experience has always been pretty painless with RushCard and it’s not too hard to put money on it. I like the fact that stuff’s coming a little early on it, including deposits, and transferring money to my wife and family members is pretty seamless. I've also used the cashing the check with the camera feature and the BillPay. And if I have an issue, I call them and it gets cleaned up pretty fast. I had a few minor issues where I got locked out of my account but they have always taken care of it in a timely fashion and made it as easy as possible. I have recommended RushCard to a few people and just got one for my oldest son who is 15 so in case of emergencies, I could always send him something if need be.

I have been with RushCard for a few months. They were ok until I came upon a situation where I had to file a dispute. I ask beforehand if they were going to cancel my card because I needed to pay bills the next day when my direct deposit hit. He told me they won't. If they were to do so I would have waited to file my dispute. They canceled my card and I have had no money for a week. My card still has not came in the mail. And my bills could not get paid and some things were turned off. I'm dissatisfied with the fact they have no local branch where you can pick up a new card. Or at least let you transfer money. Instead you have to wait till your card comes in the mail with no absolute way to get money.

I use RushCard by reloading money to pay my DTE. Anything I need I can go reload my money on the card and use it just like that. I don’t even have to carry the cash and I could keep it on the card. I use the direct deposit and reload locations but some stores give me a hard time because they’d say they won’t take the card. And then they try it again and they’ll take it. RushCard doesn’t give statements so I would have to call customer service to try to see how can I get it and dealing with them has been real good.

The access to load my card has been awesome. I can do it anywhere like MoneyGram and the Western Union. I've had my Rushcard for 12 years now but I don't use it online because the turnaround time is too long. Also, I believe that once you've been with a company for a decade, you shouldn't be charged for each transaction. You deserve a little more leeway on behalf of being loyal customers. And with that, some type of loyalty program would be nice. Rushcard started getting people that don't speak English to answer the phone and my latest couple of interactions weren't so awesome. It's very hard when you're already frustrated because you got an issue that needs clarity and you call in but you can't even get past the customer service person because they don't understand what you're saying. But besides that, there hasn't been a problem that wasn't corrected.

They said it pays up to two days early. It's the day of and still no payment. RushCard sucks. When or will I be getting my money so I can pay bills or will my lights be off because RushCard. Also my water, what will I do? I bet Russell doesn't have this problem or the person that will be reply, if I get a reply.

I have been a RushCard member since 2004. Unfortunately every time I have an issue, customer service has several layers of unnecessary red tape. I understand the need for policies and procedures, but all that I have experienced is overkill. When I attempt to explain my issue, they say they understand, but then do the opposite of what is needed. Recently, I used my RushCard for a hotel stay. There was an issue with my stay, so in good customer service, the charge was reversed and credited back to my account. When I contacted RushCard I was told that it could take 30 days for me to have my monies released or I could have the merchant provide a letter requesting to release the hold.

I had money pending on my account. I was originally told that it would take 2 to 3 days to be put back. After 4 days of holding, they then tell me it'll take 10 days to release. The rep had me going back and forth from the merchant to RushCard rep. I had the manager of RushCard on the line and 3 way with the store merchant, and she hung up on us.

I didn't have a bank account and my sister kept telling me to get RushCard and that they're very good. She's been bugging me for a year so that's when I first got it and I love it. I wouldn't change it for anything. With the card, I paid my bills and made online purchases which is very convenient though I don't get much so I gotta watch what I spend. But I don't have any bank hassles, can't overdraw and it's just the best. Also, I get the money two days ahead of time. Go for RushCard and don't ever let it go.

Someone stole $140 off my card at food lion. I called Rush Card to dispute the transaction. They cancelled my card, didn't tell me. Then I get paid yesterday only to find out I can't use my card. Call Rush Card and I get the worst customer service ever. They sound like records that keep repeating itself. They wont put a supervisor on the phone. They told me I had to pay $30 to get express cash which takes 6 hours to process. I've been waiting and calling and everyone I talk to tells me it takes 6 business hours. Now that the 6 hours are over they are telling me it's something with the corporate office and I need to wait 6 hours. They keep trying to talk over me to repeat the same bs. And I still don't have my money.

When I first started with Rushcard, I was going through a divorce. My ex-husband has all of my personal information and so I chose Rushcard. I had seen an infomercial about Rushcard 10 years ago. Ever since then, I chose to do my banking that way instead of doing it through a financial institution because I didn't know what information my ex had. He was opening up different accounts and things like that in my name. I went with Rushcard because he wouldn't know what prepaid card I was using.

I've been with RushCard for quite some time now and it's been great! Until someone spent 744 dollars! I called and spoke to a rep that was Indian. I couldn't understand anything. They were saying I couldn't speak to a supervisor because there were none available! Mind you I called for about 4 days! Still no supervisor then I sent my documents in and they sent me a new card with the old numbers and they try to tell me that I gotta pay 30$ again! I'm totally pissed! When I get my card I'm removing all my money and going to MCU.

It’s been a while since I have been with Rushcard. It was the only one out at the time. Managing my finances is definitely better with Rushcard because I can only spend what I got. I can never overdraft it. Also, I get my money two days before my payday. I was able to use Rushcard for buying online and paying bills, and it’s been alright. I do direct deposits and sometimes use the reload locations, which I find at MoneyGram.

I have been with RushCard since 8/2012 and decided to use them for all financial transactions in 2016. First thing happened I received my tax refund and someone stole $1200 off my card. After 12 days I received my funds back and I still have not heard from investigation department. Then I recently tried to pay my medical license renewal which didn't go through but the money was available to pay. When calling to inquire about it I have been told several stories from RushCard when I will receive my funds and they are all different. It is going on 2 weeks and when I ask to speak to a manager none are available. I am shutting down this card and shredding it ASAP.

My bills are paid on time when I use RushCard. We don’t have direct deposit where I work so I use the reload locations. You have to go through a lot to put money on their card. My mom has a RushCard and she stays out of town. They say sometimes you have to have the card. I send her money but if you’re sending somebody money, it’s on their card so you don’t have to necessarily have it. But they're like, “Oh, you have to have a card.” I don’t know if they changed their rules. So, I picked another route. I like Western Union now because I know I can fill out a paper form and they’re going to put the money on her card. Nevertheless, they have good customer service. The last time I called them, they provided whatever I needed and they asked if I needed any more help.

My daughter said RushCard was nice and she would get her deposits a couple of days early so I went with it. I’ve been using it for three years and the mobile alert lets me know if any purchase is being made with my card as well as the ending balance so I’ll know how far I need to go. Every time I went to use my card, as long as my account is in good standing and there was money there, I never had a problem with it. I use the direct deposit more frequently, all I do is to get the bank their account and routing number. Once they have it, my checks go to my card so it was a plus.

The reps at RushCard were very respectful and helpful and they answered all the questions I want them to answer. I got direct deposit but I want to start putting money on now. But the reload locations were difficult to find. They told me CVS do it but the lady I called at CVS said she's not sure because she loaned a lot of cards.

I have been with RushCard since November last year. I had a company take money outta my account and made a dispute. They cancelled my card without telling me and then SAID they were gonna send me a new card which I DIDN'T ask for. I got a deposit and can't access my funds at all. No need to mention I stayed in the phone multiple hours a day for four days. This is the worst company I have ever done business with.

I called RushCard in April of 2017 to file a dispute. I did that by filling out the dispute forms & uploading them to the RushCard email for disputes which I filed April 7, 2017. They didn't receive the forms until April 18th & few people told me I would receive provisional credit in 10 days which would've been the 2nd or 4th of may.

I’ve had Rushcard since 2004. I’ve had some difficulties with them at the beginning. The process was very inconvenient for me when I had to make a big purchase. I was trying to purchase a used automobile. I wanted to pay for it and I was unable to make the full payment and I had to do it in intervals every day while I was on vacation. I wanted to purchase it before I left but that was not possible because of the limitation put on me. I got ran around all over the place trying to get this transaction done. Sometimes when I would go on the telephone to inquire about something, they would give me a whole different name that wasn't even on my account. Then the other day, I was trying to do something with the Rushcard and they told me I had several accounts and that they couldn't match my address to my Rushcard. But, so far, some of my experience has been okay.

I do a lot of internet shopping so I a few pre-paid debit card. I saw a commercial for RushCard so I ordered one. I loaded $20 just to go ahead and activate it. RushCard gets $9.95 off the top. So when I applied for the card online, it didn't give me an option to put in my promo code. So I called. I don't know how I got a number to get to an actual human. But finally after me continuously going through this automated service I googled myself upon a number that allowed me to talk to someone. I had a promo code for $50. But I must didn't read the fine print. It was $25 upon activation and $25 for direct deposit.

Love getting my check on Wednesday. I never have to worry about my deposit being made on time. I miss the ATM reimbursement for anything that was over $10.00. The App is great, very easy to use, straight very forward. Would like to be able to transfer to and from other financial institutions.

I've been a RushCard member since 2013. I had my husband and son sign up for RushCard to make transferring money easy and fast. It was great... at first. The transfers took about 20 minutes. Recently, they've increased to 30 minutes and just last night it took about 3 hours. Not only that, my husband received his payroll deposit yesterday and it stayed in pending status for about 2.5 hours before actually posting. The benefits that were awesome are not so anymore.

Very disappointed. I have been going round and round since last week getting nowhere every time I call customer service about my 25.00 dollar deposit that was supposed to have been on my card. Every day I call and get a different answer. You have to wait 24 hrs. You have to wait for over the weekend. You have to wait two business days. This is not right!!!

I’ve had RushCard for four years. I wanted to have something different from my bank cards. So, if I didn't want to give out my bank information, I could use that in turn. With it, I can pay bills and cellphone line as if I’m using actual credit on my debit card. I just enter in the same personal information, and then, it's either approved or declined. But they need a savings account so when you direct deposit, some money can go directly into that. The overall experience has been very good, except some time in '16 when the system crashed and some people weren't able to get their direct deposit. And I, unfortunately, was one of those and I didn't get my funds for a week. I’ve also had to speak with them a lot and the language barrier is very hard.

Courtesy, that's what got my attention. I appreciated the time they took to accommodate me. They were very helpful and absolutely kind to my needs. I really appreciated the time they gave to me. It was excellent. Thanks for so much RushCard, you made my day.

They put a hold on my card without any notification because Papa John's attempted to process a payment. When I called about it, the rep Maria couldn't understand basic sentences. I escalated the issue because I couldn't access my paycheck and Jose refused to admit they dropped the ball and made a mistake. He informed me I had to replace the card. They couldn't remove the hold. They charged me $30 to expedite a card they cancelled in the first place and refused to waive the fee.

The higher ups at RushCard Corp should be ashamed of themselves! My boyfriend has been with this company for over 5 years and never had an issue. Friday he lost his card and like before when he lost his card, he requested a new one be sent expedited. To my knowledge the extra fee for that is 30 dollars. It is now Monday, no card and when he called to talk to someone they gave false information. I called back from MY phone and demanded to speak to a supervisor. Once again we were told a supervisor was not available. Once I started yelling and stating I would put in a complaint to ConsumerAffairs, miraculously a supervisor got on the phone. He stated his name was Frank, would not give his ID number nor last name. Frank stated that the card would be delivered Tuesday and when we requested a tracking number FOR THE SEVENTH TIME he would not provide it.

I will NEVER recommend RushCard to anyone ever again. I've been a member since 2012 and I have never been treated so badly by a supervisor before I spoke with Carlo. He was rude and nasty the entire time I spoke with him. I sent a complaint to the corporate office in March and I am still waiting for someone to contact me in regards to my complaint! As soon as this is resolved I'm leaving and NEVER coming back!

I had an excellent experience with Customer Service. I lost my card, on my birthday. My representative was kind, wishing me a happy birthday, and waived my replacement fee as a gift. She was efficient in informing me on when my new card would arrive. I had a very pleasant experience.

Dispute Went unanswered then sent me a letter saying needed more info and that it would take up to 3 or 4 months. Also never received the money credits promised for direct deposit. Contacted customer service by email and phone, gave up on the card.

Excellent service. The customer service people are great! It is very hard to contact a person with the phone numbers. Please look into an easier way to contact customer service, by phone! Again, thank you very much for providing a great service.

I tried to have a friend sign up for a account and the referral code did not work so she Lindsay ** canceled her account and I will not ask any of my friends to sign up and I am not going to cancel my card also.

Best deal I've ever gotten so far in my life so thank you RushCard for everything you have done for me and my family and my father and mother. Thank you as well as my sister's house. Thanks to Rushcard we were able to pay all of our bills on time and right away so thank you once again rushcard for everything.

I want to complain about a pending charge on my card. RushCard has been holding and refusing to release even though Amazon says they never charged and was holding. Customer service says they have to hold for 10 days. That's crazy. I even gave him a settlement code. Horrible customer service and no real access to complain. Closing account after this and considering a lawsuit. Run away from RushCard.

I have the card for a year and it is the biggest one that I have done. First someone uses my card without my authorization and the transactions were pending when I found out but they said they could not do anything about it. I made a police report and send it to them and they told me I was going to get a credit on the card which never happens. Instead they want me to wait till July so "they can investigate" and decide if I am getting my money.

I really enjoy RushCard being able to take pictures of my check and it loads in seconds! I am 1099 therefore I do not have direct deposit, but this is just as good! I wish the fees were a little lower but other than that awesome!

I have contracted RushCard customers 4 times over the past 24 hours regarding my funds and I keep getting the runaround. I am showing that my funds were loaded, I have a balance but I am not able to access my money. I was told to wait for 1-3 hours, then 3-4 hours, then 5-6 hours then finally 24-48 hours because they are having a problem with the wire transfers. I understand these things can happen but I've given them way too many chances so third time is a charm. Once I get my funds I think it's time to part ways. I like having a prepaid card to pay bills online but I can no longer risk not having my money in my account when it's supposed to be.

I called about getting a new RushCard because my current one has expired. I can't access my money right now and I need my money to pay my bills and other expenses. It expired in May and I didn't know I was suppose to call and request a new card. I thought it was automatically sent out.

I have been a customer with RushCard since last year. I have my direct deposit set up and am very satisfied with it. Unfortunately I had a fraudulent transaction for $250 and it seems as if the company is moving very slowly about getting my money back.

I have been with your company for 4 Yrs now and I am very happy with your service and I have and will continue to send people to you. Keep up the great work. Although I think the text you send on the phone should be sent every time you use the card and not only when the balance is low. Thank you.

I've had my card for years. Love it. The only problem is I don't get text anymore and I have repeatedly asked for them. I have recommended Rush to a few family members and friends. I not had any problems with my card. It should be easier to get in touch with someone.

I use my RushCard for everything. It's very convenient and it works better. The fee is not as high as the other cards so that's a good thing. I always recommend them to friends. However, the customer service sucks all in all. It's a whole bunch of foreign people and they don't understand what they're saying.

It started off rocky because I lost my card and it took me forever to get a replacement and I had to do a lot before they would send me one. But from that point on it has been great having my RushCard, my money is always on time.