RushCard Reviews

I have been a RushCard user for a little over a year and I love it. My checks come early and the monthly fee isn't that expensive. It has all the qualities of a bank without having to leave your house.

I am not happy at all with the services from RushCard. I am upset money was taken off my card and I can't seem to get ANYBODY to help get my money back. I have sent emails and sent 14 page fax to prove myself. I feel the only wrong I have done was put my money on this rushcard. I have only been a card holder since January 2017. I never thought I would have to go through so much to get my money back. I contacted everyone rushcard told me to and I did from all the fax and emails I have sent and I also call everyday almost about my money I worked for it and I want it back. I feel as though no customers should be treated like this and rushcard don't care about their customers and even the supervisors lie and don't do what they say they gonna do. It's not right and I want the world to know be careful with putting their hard earned money on a Rushcard.

I've been an active member for over 10 years, never had or experienced any problems with this company! I have had my paychecks and tax return deposited with no problem, this is my daily used card of choice. I have a bank account, Rushcard is more convenient for my everyday uses! Wouldn't think of choosing a better card.

RushCard is the best prepaid card. I would recommend this card. I have never had a problem using the card or receiving my direct deposit on time. I am impressed with the customer service, every time I have called they were able to help me.

Over 5000 was stolen from my account. I did everything Rush required me to do to get my funds returned but the dispute team said it was no error which was wrong and I don't know what to do... I am homeless with a one year old. Please help.

I love my RushCard! It allows me the ease of paying my bills online and not having to worry when I make an online purchase. I also love how easy it was to order my card and get my account set up for direct deposit.

I like my RushCard experience so far. Just wish I could have signed up for the Uncle Rush promo so I can really enjoy all the perks of having my first RushCard. So other than that I'm really liking my new RushCard.

I love the fact that our paychecks are on our card early but the only thing that I don't like is that you can't transfer money to a non-RushCard user. I wish you guys come up with more designs for the cards.

My Rushcard arrived on time like they said it would. They have excellent customer service. I will recommend it to all my friends on Facebook and to all my family, my coworkers as well. I have never had such a rewarding experience. I don't know why I didn't join Rushcard sooner.

My experience with Rushcard since 2014 has been a pleasure. They are very helpful in understanding and addressing my issues immediately and I THANK YOU for the speedy service. So in the future I will most definitely recommend this card and service to all my friends and family.

I thought at first Rushcard was the best. Now I know customer service sucks. I requested information twice and still have yet to receive it. Rushcard sucks and I just opened me another account with another company. Thanks. I did enjoy getting my checks early.

It is almost impossible to get to a human over the phone. As customers we should be able to call and get somebody on the phone without having to Google how to get a person on the phone. The automated system isn't anywhere near where it should be.

My card has been blocked for 5 weeks now and sent in everything I was asked to and still isn't good enough and being told I'm not allowed to have my money. Still I'm very upset and don't know if I'm supposed to take legal action or what. Please contact me and unlock my card so I can have my money or tell me what I need to do.

I am more than happy to say that assistance rendered to me by RushCard Rep. was BEST ever received in my life. She was professional, proficient and very effective in resolving issue. I have contacted Rush headquarters in USA to compliment this customer service Rep. We need more people like her in this field throughout world. Hopefully she is recognized and given financial bonus for job well done. I have recommended countless people to apply for account as result of this agent. Keep up great work Rush Inc.☺

I've been a member nearly 6 years I believe and had majority of good experience with RushCard. There have been times, I've had money taken, and yet to receive it; other than that - I've enjoyed the customer service thereof. I would like to continue with receiving deposits and good customer service through RushCard. Keep up the good work!

I was trying to pay my college tuition and I kept getting denied saying that I reached my daily limit for withdrawals. Upon trying to explain to customer service that I was not at the ATM, because he couldn't understand what I was saying I asked to speak to someone else and at that point I was placed on hold for 20 minutes and he didn't come back. I ended up using the ATM and having to borrow money from a family. Is there a daily limit on how much you charge off your card? I know I'm able to withdraw up to $1500 from the ATM machine, $1000 from the bank counter. So I still don't understand why I couldn't use my card to make the transaction.

I did a card to card transfer on 03/09/2017 and it was complete. I had my text message and also my email telling it was approve. It took the money out my account. I didn't get my money. Plus it was approve by a manager too for me to get my money back. It's now 04/05/17. I have not got it yet.

I love my RushCard. Money come when they say it's coming or a day before. I will let my friends know they should use the rushcard. It's comes in handy especially when your bills are almost at the end of the month. I would like to thank whoever came up with the rushcard.

You deposited 20 and only receive 8 on my card. Very unhappy about it. Wanna know why. I can't reach customer service. So please put my money back. I need it just like you do. You can't do customers like that.

I ordered card. Card came. I was told there were two accounts attached to card. I called and one account was canceled. I tried to load money. Was told invalid. Tried to do direct deposit. Told invalid acct. I called and called and called. Couldn't get a live person to correct problem. I googled how to contact a live person. When I contacted customer service I was told everything was alright with card. Rep told me he would send acct info in my email. Same numbers. I chose another prepaid company.

My account has been compromised on more than one occasion and this past time almost 1700.00 was taken and not one drop of my money was returned back. I'm highly pissed off and I never been so dissatisfied with a company ever.

I have no issues with RushCard. Always great business and I love how my payroll check comes 2 days early. That's a big help :-). Just wish their customer service via phone was better. I can never get a live person on the line.

I got RushCard for about 15 years now, and I like how they do business. My check and anything I get deposited comes early so it makes it a whole easier for me to pay my bills. It’s been very convenient.

I clicked on an ad on facebook for their Uncle Rush promo that said sign up and receive $50. I signed up then I get the card in the mail and got it activated and it said I had to deposit cash and get $25 and sign up for direct deposit and get the other $25. First lie. I deposited cash a week ago and haven't gotten anything but the run around. Day one I deposit cash, cost me 8 something total, no 25 and they tell me give it a couple hrs. Day 2 "oh it will be within 24 hrs", still day 2 and over 24 hrs, "oh it takes over 24 hrs". Day 3 "oh it actually takes 24-48 hrs so you'll receive it tonight".

My husband happened to see Rushcard and thought it would be a great idea to get one, so I wouldn’t have to use my major card all the time. I’ve then been using Rushcard and it helps me to manage what I’m doing when I’m out of town. I also use it for everything and I haven't had any problems with it so that's what keeps me using it. It's a great card and I’ve been a holder of it for over 10 years.

So I got a Rush Card thinking it would be convenient to me and it would come in handy. I was WRONG. It's been an hassle and nothing but stress. I wish I would have never done it. Every time I load money they charge me a MONTHLY fee. How is it MONTHLY IF I'M CHARGED THE FEE EVERY TIME I LOAD MONEY. Whatever you don't get a Rush Card.

RushCard got the last number of my SSN wrong & cancelled my debit card with my income tax funds on the card. I've sent everything they've asked March 17, 2017 and I have spoke with many different agents. I've been told so many reasons why they won't give me my money back. Currently speaking with lawyers to get my money back. It's been a month without my funds. My son and I are homeless due to RushCard holding my money with all up to date info needed to release it so if I have to sue to get my money back I will... And there's no way of speaking with corporate as they tell me they are the ones to release my funds also because they closed my account. I have receive a paper check in 7 to 10 business days. This ordeal has been awful. I will never use RushCard again or any other debit card. This was more than enough stress for myself and my child... Never again.

I have been a customer of RushCard since 2006 and although the minor setback, I stayed loyal. I really like the care of identity and how they handle it. Also the quick response you receive when calling. Some things I would like to see added for features, so I'll wait. Like post earlier than a day, especially for emergencies. Thanks RushCard, your loyal and happy customer.

I like RushCard. I’ve been a holder for 10 years and use it to pay bills or make online purchases. Also, one of the benefits is when I am working on a job I can have my pay directly transferred onto the card so it’s very convenient. I have a social security check put on the card as well and it comes earlier. I use their reload locations and it's very fast and easy to go there. On the whole, it's a good card and I’d recommend it.

I ordered replacement cards for my 2 pre-paid cards and I received them both within the 5-7 business days. Yet when I tried to activate them it wouldn't let me, it transferred me to customer service. At first they just keep transferring me back to the activation line, which transferred me back to a customer service representative. They then told me it would be activated in 2 business days. It wasn't and my paycheck, over $500, is direct deposited on one these cards. If this doesn't get fixed I don't think I can stay a customer. They weren't even able to transfer me to the corporate office or give me an email that I could contact. I gave them verification info, time, and patience everything they asked for but my bills are past due. I'll be looking into a different card and possibly legal counsel if this doesn't get resolved.

It was a JOKE. One day out of the blue my card is declined. So after being on hold for FORTY FIVE MINUTES (thank God I had emergency cash on me) this CS person tells me my card was "blocked by corporate for security reasons." She tells me she does not know why and has no way to contact corporate so I ask her "you mean you have no way to contact the people you WORK FOR??" I ask for a supervisor who tells me the same. Says that corporate tried unsuccessfully to call me (which is complete BS). He tells me that attempted fraudulent purchases were blocked but cannot tell me what, where or from whom. The ONLY this idiot CAN tell me (other than repeating every thing I say) is that he will send me a new card and I have to PAY an additional $30 to receive it in less than 5-7 days.

Every month I have to call RushCard to find out where my direct deposit is. I am a VETERAN who is rendered unable to feed myself or pay my bills on a monthly basis because of this crappy company. Whenever I call, I get a scripted speech about how my deposit is sent by the VA for the first of each month. WRONG. I call the VA and verify when my deposit is released to RushCard. The company has problems with POSTING the deposit in a timely fashion. This is unacceptable, and at this point I have secured legal assistance. This is ridiculous. I hate this company with a passion.

I called RushCard this morning because I set up the Rush gold account and I have money in that account that I wanted to transfer to my RushCard. I made it 3 transfers and none of them showed up in my account so I called RushCard and they told me that they're having a technical glitch and that it would be taken care of by the end of day today. I called them at 9 a.m. this morning. It is now 2 o'clock in the afternoon and I am still unable to have access to any of my funds in my RushCard account.

I signed up for RushCard because they advertised that you receive your direct deposit early. Nowhere in that advertisement does it say that the time and day may vary from paycheck to paycheck. I get paid on Thursdays. It's now Thursday and I haven't received my deposit. I got the deposit at 10:50pm two weeks ago though. I call customer service and they are extremely rude and have zero empathy for your situation. At least my rep didn't. He kept blaming my employer and said, "iI's not our fault." I work for a major corporation, one of the largest, I have been there 5 years and have NEVER had an issue with my deposits going through on time and on Thursday. Not until I decided to trust Rush Card with my money. I am extremely disappointed. Reading other reviews I see that this happens often.

After a billing error with a merchant I reached out to RushCard and sent forms via email requesting their assistance with resolving a billing error. RushCard never responded or acknowledged my dispute, it wasn't until I went to the store and attempted to use my card that I found out my card had been BLOCKED. I contacted the infamous Customer Service and no one seemed to know what was going on or had any information. Several hours into this fiasco someone finally said I had unauthorized fraud charges and they closed the card. What! No notice and what are you talking about.

I've used RushCard for a long time, and ever since I had it, I've spent more responsibly and I don't carry cash anymore. It's very convenient to use especially when paying bills or making online purchases. Also, it's easy to find a reload location near me. But when I call them, their automated system doesn't give a correct response on how to reach a representative.

I have been a customer in good standing for 10 years and recently a transaction appeared that I didn't authorize and they froze my account immediately which cut off all my money. I have bills overdue thanks to the incompetence of Customer Service and I can't even get gas or groceries. It was difficult to file a dispute. They tried to make me feel like the disputed charge was my fault. Still waiting for my replacement card that I will hopefully get so I can pay my bills and all the late charges thanks to RushCard. I wouldn't ever recommend them to anyone. The first time I have had a problem and they handled it miserably. Very disappointed in how they could care less that they are holding my hard earned money and causing me many problems.

I recently (8-days ago as of tomorrow) made my Mortgage payment through Western Union. (A Tuesday morning at 6:15am) I checked a wrong box and WU declined the transaction that second... so the transaction never happened. I corrected my error and tried to send it again and then I got declined by RushCard for having Insufficient funds. Well WU did a pre-Auth for my full Mortgage amount which should have cancelled right back out within minutes. I looked online at my RushCard transactions and there is my mortgage payment pending, I called RushC within 20 minutes of the cancelled payment and told them the 800# for WU customer service was listed on the transaction Rushcard had pending on my online account. Rushcard had WU's phone number listed as a Authorization #. It is actually the # they could have called and verified the transaction cancelled/declined.

Thank you for doing such a great job. Keep up the good work. All my experiences with your company has been a great joy. Your customer service really makes calling a ease. Whenever I have a problem, I'm always taking care of with such professionalism. Once again Thank You and your team.

I received an email & text from RushCard both on Tues, March 14th at 5:47 pm saying my IRS deposit was pending & they needed additional info. I called 7 times before I got a rep on the line who told me to call back the next day b/c she didn't see a pending post. Called the next morning (3/15) and the gentleman told me that it was pending and gave me a list of what they needed in order to release it to my account. I was told I could fax the info or upload it but uploading was quicker. Less than 6 hrs later I called back because I didn't see where to upload the documents. The first rep didn't have a clue so I hung up and called again. I spoke to another guy and he walked me through the uploading process. He claimed it was being escalated so they could go ahead and release it. I give them 12 hrs and call back to follow up and I am told that it had been processed to go back to the IRS because I didn't send the information in time!?!

I been with RushCard since 2012. My card was gonna expire this month. I was calling weeks before to see when they're gonna send my new card. Last time spoke with representative, he deactivated my card. I called RushCard so many times. When I ask for supervisor, it took 30 minutes to speak with supervisor. Call in again, took an hour to get supervisor. I ask "Can I get corporate number, can I speak with someone from corporate?" I wasn't able to speak with anyone in America and wasn't able to get a number from corporate. I get direct deposit on this card, wasn't able to pay my bills and had to borrow money from family until my card came and pay them back. Horrible experience with RushCard. I wish they had customer service in America. I'm looking for another prepaid card company.

Way back when Rushcard came out, they were the only one offering the services that they had at that time that I got it. Now, there’s a lot more debit cards but I stuck with them. In fact, I’ve been with them for ten years now and so far, it has been a good experience. One time my account got hacked and they stopped everything and I didn’t know something was going on and I was still able to get my funds back. Somebody was trying to book a trip and they notified me about it. I also like getting my paychecks sooner. Their reps were also calm, very informative and helpful.

I've had RushCard since 2007 and wouldn't trade it for a regular bank account! I just love it!! I wouldn't even get a bank account because RushCard does the job. They let me get paid two days before a bank would and plus they don't allow me to go over if I don't have it in my account.

I needed a debit card and a relative told me about RushCard. Since it's a Visa it's accepted mostly everywhere which is important and also, I get my money on time. I mostly rely on deposit to get the card loaded on and when family members needed to exchange money, we'll use RushCard. In addition, their reps were real good. Once, when I first started using it, something happened with my card and they had sent a check to me promptly so there was no dispute. I have recommended RushCard.

I was traveling in Mexico and lost my card. I called RushCard to put a hold on the card until I could locate it. The card had actually gotten stuck in an ATM and the bank was able to get it released. I immediately called RushCard back and they removed the hold.

I make online payment and online purchases with my RushCard. It’s pretty convenient. Transactions usually go through with no problem as long as I have the money on the card. There was a store I went to that didn't accept my card because it was a Visa. They only take certain types of cards. I’ve been there since then with someone else working there and the transaction went through with no problem. So I just assumed maybe it was a new guy. He just didn’t know his job or didn’t really understand how to do certain things. I also do direct deposit with my card as I get my checks at about a three-day window. However, I don’t like it when I call their customer service. It’s a call center in India and we can’t understand each other.

I hate RushCard so much. Again I'm going through some bs with them just as I did last year. I got my IRS refund deposited into a RushCard and I ordered a RushCard because I lost the one from last year. They never sent my card to my address and said it was returned and then when I requested for another one they told me I need to review my identity and fax over paperwork. I have done it 2x's and they said it's not clear so they are holding my refund hostage. I'm reporting this company to everyone I can think of because I want my money away from this company. They have horrible service and they play too many games.

The card works great and is wonderful until you have an issue and then forget about. Customer service is worthless. Calling is a waste of energy and no one has any authority to think outside the box. I avoid that number like the plague and hope nothing goes wrong.

RushCard has made my life easy. With my busy schedule I hardly have time to run and pay bills or send money. The Rush is convenient, easy to use, you can load the amount you wish and I've had no hassles.

I have been with RushCard for over 10 years and I never had a issue until recently. I have sent my documents into this company for a new card twice and I have done exactly what they have asked and still no card. Every time I call in they say it has been cut or some other bs and they have been very rude. Now I don't know what they doing with my information but I can't use my card because my information has rubbed off on it and they won't send a new one.

Just simply love my card???? Just wanna see a better quality in the card itself because after a couple of time the card becomes unable to read or use. So having a better quality card would probably do the trick but other than that I love it plus I've been a member since 2009.

Trying to change my address. 1st I couldn't understand the person on the other end on the phone. They wouldn't let me talk to a supervisor all 3 time I called.. This will be my last time dealing with RushCard.. They have no idea how overseas staff and break a company.

I've been with RushCard for a long time since when Russell Simmons first came out with it so the company must be doing something well. At the time, I didn't want anything linking my account to my bank. It was the best card out then. Also, back in the days if I use it enough, they give me part of my money back at the end of the month but they don't do that anymore which is the only bad thing. But it's still a good card. The best thing is I can’t spend what I don’t have on that card, so I’ve saved tons of money by using the prepaid card. And also by going out on trips and making sure I have receipts, I can always pan out the RushCard part of it in case I lose the receipts for work stuff.

I loaded my Rushcard for the first time and they took a few off the top, I was unaware of. The rep said it was because the color card I chose. Then the rep said in an hour I would have the $25 promo added to my card and it did not happen. I called back and they said I would have to wait 24 hrs for the promo credit. After speaking to a supervisor, he said he was sorry I was misinformed but he could not do anything. I feel they should be accountable for they're training of properly educating their employees and should have been able to correct the situation immediately. Poor Customer service and will no longer use this card, nor recommend it to anyone. I can't believe Russell Simmons would attach his name to this.

I love my RushCard, they have always been there for me when I need them and my check is deposited when it is suppose to be and early. So thanks RushCard and keep up the great work!!! Great card to have - customer service is excellent.

I've had RushCard for 10 years. I like the calculator that they have which has been able to show me where my money is going so, in some areas, I spend less and save more. I'm benefiting from the fact that I'm saving more every month instead of spending frivolously. It's also very convenient to use it to pay bills online and for direct deposit, too.

Awesome service. Amazing benefits. A great reason to stay with RushCard. I've been with RushCard for years and it's been a great experience. I fairly had any problems because they were resolve immediately. Thanks for the Stressed free financial leeway to helping my home pay bill and take care of business for my children. Raised without family or friend I know I can trust RushCard to get things done.

I called the other day to try and track a cash deposit I made to my card and all I got was prompt after prompt after prompt but no live representative. I still don't know what happened to the payment I made because each time I check my balance it says it's $0.

This is the worst customer service I've had to deal with. No one can help you real time. They have very smart mouths and when you ask for a supervisor they refuse. I will be cutting these two cards up. I tell everyone.

The service and everything has been good. Only problem is sometimes I can't do transfers. I have to wait and keep trying till it works. That would be the only issue I have. Direct deposit works very well.

The people who work at RushCard lie and couldn't text me any information on where my tax refund was. I mean NO ONE COULD TELL ME ANYTHING. I wouldn't tell anyone to be a part of Rushcard... and I have been a part of rushcard since November 2013.

I've been a RushCard member since 2015 and I love it. I never had no problems and I love that with RushCard you get your check up to two days early. I would recommend and refer my friends to the fullest to use and apply for a RushCard. I'll stay using RushCard for a long time.

So far it's been great. I didn't receive my funds today. I always get my money 2 days early except for today. Don't know what's going on. Hard to speak with customer service. I'll try find out what the problem is. I'm a little worried and upset.

RushCard has been a very good experience. I've been with RushCard since 2009, and I've never had a problem. All questionable purchases or any deductions or any transactions that I've had have been resolved in a timely manner. And everyone has been very helpful.

Love the card. Great. Customer service is great. Employees are great. Love how my money is loaded. Had the card for 3 years. No problems yet. I love this card. They're fast and on time. I love the app. It works great and it's convenient. I can load a check, transfer money to others Rushcards and keep track of my purchases.

I have made countless efforts to get a replacement card. I can't even check my online account because I don't know my 16 digits. I also had many charges charged I have no idea why and the ATM fees of $11 are absurd at a free no charge ATM. Thank you.

You guys don't care about the customers. Majority of your agents are foreign. You guys lie and are very rude. I've also been hung up on when I wasn't being rude. Hate your company. There's a million reviews that speak negatively on your company. I'm one of them. I will never use RushCard ever again.

I called in because I couldn't transfer my funds from my Rush Goals to my account. Speaking to your agent who seem to not understand what I was explaining. This was a very draining experience. And for me to have to keep writing in order to fill the count is really draining also.

I been with RushCard for quite a few years. My only complaint is the communication when something is wrong. On times when their system was down, no information, no answering phones, nothing... I am usually forgiving but I want details and I wanted expected fix time.

I do not understand how my direct deposit is changing every week. One week it's deposited, early next week it's late. I just wish they would stick to a set of guidelines. Also would like there to be access to fee free atm in Albany NY. There are only 2, NEED MORE.

I have been very satisfied with your service and customer service representatives. All of the problems that have arisen since I have been doing business has been answers and resolved. I would recommend this to all of my friends and relatives.

I didn't receive accurate account information. I keep receiving emails for purchases they can't verify. Customer service is terrible. I would not recommend this company. They can't explain the emails that are clearly from them. Purchases are being made that I didn't approve.

I had got very bad customer service. The agent was rude and when I asked for a supervisor I got transferred back to the automatic system. I will not recommended Rush to anyone. Every time I call in I get someone that barely speaks English.

I being with this company for quite some time now! And the customer service is very poor. You guys let Amazon make a charge on my card, and once I call you the lady canceled my card! Then you all charge me to MoneyGram my money and charge me to expedited me a card. Why would you charge me twice? I will never use you guys again.

I find it difficult to get through to customer service. Once I get through and ask a question, if the answer is unknown, the line disconnects. I've been with RushCard 5+ years. I had to call the other day 4 separate times before I could even get through to someone.

I've been with RushCard since 2004, my only issue with RushCard is why is it so hard to get direct help from a customer service representative? There is no prompt that automatically connects you to a customer service rep. The only way I got through I had to press a number to change my PIN, and when I didn't respond to the instructions to change my PIN, they connected me to a customer service representative.

The access to MoneyPass ATM is terrible. There very few ATM's across a 10 mile radius. I used to live in Harlem, uptown and I had to walk 20 min. to an ATM that was always out of service. The nearest ATM after that was 30 min. away. Now I'm in Mt. Vernon and there aren't any ATMs in my area at all.

Card is pointless. You get charged for everything then in order to use my card I had to load money which is obvious but I am charged $10 before I can even create a pin # (are you serious). Had to wait 2 months and complain to get my $25 promotion for the card and had a portion of my check directly deposited into card and still never received other half of promo, yet I am over charged for every usage of the card. (Pointless) I will stick to the cards I already have. This card has no benefits whatsoever. Very disappointed.

My refund check was sent to my card on 2/23/17, to the wrong account and I was told that it would take 24-48 hrs to be processed and put into my acct. It's been almost a week and I've not received my monies.

Company allow a merchant to take money out of my account using a reported stolen card. Company then refused to return money, even after receiving proof that charges was made on stolen card. DO NOT USE RUSHCARD... BAD COMPANY.

I've been a RushCard member since 2009, I've had no issues with rushcard. Customer service is always pleasant to deal with. I'm grateful that my direct deposit comes through two days in advance. That's always a plus. Thank you for your services.

I personally love Rush. I have not had any problems since 2014. I always recommend Rush to my residents that have credit issues. Their customer service representatives are very knowledgeable about the products they offer, and quickly assist you. The only thing I don't like is the lack of ATM that are available for us to use. I hate paying almost five dollars to get MY MONEY out. If they were to fix that, they would get 5 stars from me.

I've been with RushCard for over 10 yrs.. I feel those fees I pay should not exist. Also I want to win one of these Rigged contest y'all be having. Otherwise I truly do like the prepaid card. Also thanks for adding that new check deposit feature because it's so convenient.

I was charged by Apple and the charges are false... But Rush sent me the paperwork with somebody else's name on it? I'm not sure if that was on purpose??? But it just seems like if it's inconvenient for Rush then it's just your fault... So I thought that I had gotten good customer service... But in conclusion they played me!

I like having my RushCard account. Other than not having a human to speak to, it's fine. Human contact is necessary when dealing with someone's money. If human contact was possible I would rate a five star. But not being able to have my questions answered is a problem.

I woke up with a text message stating that my card had been blocked (without my knowledge) and was told to call. So I did, and it took so much to get through to an actual human who ended up telling me that there was NOTHING they could do and that I would have to order a new card and if I wanted it quickly I would have to pay the extra shipping. I don't agree with any of this. My card was blocked because of "suspicious activity" which I was not notified about and indeed was all transactions done by me, close to my home. My card was blocked on a holiday weekend leaving me with no access to any money and I had no cash on me. This was the most horrible experience I've had with any bank before!

Y'all have locked my RushCard up and told me to send y'all some information so I can get another one. I have faxed y'all this information 2 times but I still can't sign up to get a RushCard cause it says that I need to send that same information in... now from the start the woman told me that it wasn't my fault that the person called on my card. What's going on?

I been with Rush for almost two years. I referred my Hubby and my kids and we never got our 30. That part of sucks and we have direct deposited and my kids still being charged 8 a month and we are not happy with that. But on the next note it would be and could be a great Card to use for your children.

I feel there should be more free ATMs options so we don't incur multiple fees from trying to get our own money. Also there should be an online form option for billing disputes since it takes anywhere from 30-45 minutes to get a rep over the phone.

Im impressed with your services. I am a dedicated customer. I am missing direct deposit. Either My bank card was lost or stolen I think because My identity was taken. It is a nice thing knowing a great bank as you. Rushcard can help. I know it has been a best benefit being a part and you.

I'm sorry but your customer service is terrible. I had to cancel my card due to bad customer service and miscommunication on your end. I hope you do more training on your associates. When dealing with customers the agents were very tact and unprofessional.

I have been using my RushCard since 2011. I have not had any problems until two years ago on my tax return refund I had to send documents showing who I was which I did. They release my funds. Now this year same thing happened. It took me two days to find a fax machine to send them the documents. When I called to see if they released my funds they told me they sent it back to the IRS so now I have to wait until Monday and call the IRS and see what I have to do to get my money. This really upset me that they didn't wait at least 5 days before returning it. Yes I will still use my RushCard but I will rethink before I have my tax money deposited to it.

I love the early payments from work. They are awesome and the text alerts are great for security purposes and just keeping up with what I spend... Overall these past couple of years with RushCard are worth it and I will continue with them.

I enjoy my RushCard but I liked it better when we would get reimbursed for charges that we are charged for swiping our cards the $1 fee. I am looking to change my debit card to something where I'm not charged for every transaction.

Rush is excellent. I have had no problem since first starting with my card. Great service and my account is always on time. I'm thinking about upgrading my card to the next color. I like my card because they tell you your balance and when you deposit.

My sister and I been loyal customers and whenever we ever had a problem, RushCard customer service representatives have ALWAYS and WILLING to help. Fast, friendly, and love my service with Rushcard... Keep up the good work!!! Thanks Rushcard for your outstanding service!!!

RushCard has been good to me in every way. Customer service always helpful and kind. My direct deposit is always early and the app is great. Thank you so much RushCard. It's easy to use. I never have problems with you.

You guys need to be more clear when people direct deposit comes in because I have been with you guys since 2012 and I been getting lied to and I feeling been cheating out of money and I really don't apparently at all.

I love having a Rushcard! Getting paid up to two days earlier is HEAVEN! No overdraft worry, no hassle, no excessive fees, easy access to funds. I appreciate the daily balance text and alerts every time my card is used. Thank you RushCard Family.

RushCard is the worst company I've ever been with! They don't work with you whatsoever. They're making me jump through hoops to get my money back from an unauthorized charge. They don't have any sympathy or concern for their long term customers, ESPECIALLY after the system crisis they had last year!!

I've been a RushCard member since 2008. I've had my moments with this card but I really love it also that's why I have yet to give it up!!! I always get my pay early and it's a very reliable card. I would recommend this card to everyone because it has really been a big help for me.

It's been great. Thank you. The alerts in having balance all the time is great. One question when you use the card as credit does it go the credit report? Even though is your money you're using. Also the fees to load money on your card shouldn't cost when is your own money. Just like depositing a check.

I am having a major issue contacting a live customer service person instead an automated menu that does not help resolve my issue. Very dissatisfied about this. There has to be another simple way to contact a real customer service representative to assist to my matter regarding my account.

I had a good experience with RUSH but I think that there should be an easier way to speak to Customers Service. Every time I call I have to select the option to report dispute a transaction in order to speak to someone.

I hate there a limit when the card I got was Rush Unlimited and you can't ever get ahold of customer service to talk to someone. DON'T GET THIS CARD. It took me seven days and five different numbers to talk to someone. I will be changing to a different card and it won't be any visa.

My experience with RushCard so far is good. I wish there was an actual store we could go in. I do not like going in Ace to take funds out. I also do not like the daily limit because I was trying to get money orders and it told me I reach my daily limit. Overall, I like the service.

It's been great joining the RushCard family. I've always admire Mr Russell Simmons and to be a part of an great experience is grand for me. Thank you for being spectacular in all that you guys do. Hope to continue with RushCard for years to come.

I love the service that you all have. I like it when you show me my balance. And when I take out some money. Thank you so much. Keep up the good work. You have good customer service. Keep up the good job.

Every time I login I have to reset my password. This is extremely inconvenient and annoying. It also makes me question the sites security? I have been a member for several years and this issue hasn't gotten resolved and is a problem for the other family members and friends I've referred. They have the same complaint. The other major complaint I have is that I can no longer stop payment on the money transfers I'm making monthly. The website used to accommodate the customer access to that without having the inconvenience of calling and speaking with a customer service representative. I don't like this and would like this option returned to the availability of the customer on the website. RushCard's prompt notifications by text however, are wonderful and the customer referral incentive program is great. I've always promptly been paid for signing up my family and friends. They like the card and its options as well.

I, Love my RushCard. It easy as 1,2,3. You load your money in seconds. It ready for use. Load your deposit and you get 3 days earlier when you were really need it. I been on last dime and needed gas or a bill paid. And payday was the next week. But a couples day before it drop that a blessing.

My experience has been Awesome!!! I tell everyone about RushCard. The customer service is wonderful, they're very knowledgeable about services offered by the company. Very prompt on letting customer know what is new and updates that's going on. I just love my Rushcard!!!

Great card. Early pay. Love it. Would recommend to anyone. Also good incentives and the referral program rocks. Altogether free money just for signing up and surcharge free card services at specific locations all over us. Who wouldn't want a RushCard. Great design too.

KEEP UP THE GREAT WORK! I love my RushCard. I've been a customer since 2004!! I've recommend RushCard to all of my friends. RushCard has great customer service. They're very helpful and knowledge to my questions. Thanks RushCard.

I am 100% satisfied with my RushCard. I get my paycheck a day earlier than normal and I love that it doesn't allow me to overspend. It definitely helps to budget better. The only thing that I have had trouble with is transferring money to/from PayPal but it's not anything that makes me think less of the RushCard.

It the best card and company I have ever dealt with. If I have ever experienced a problem customer service has always resolved the problem with no hesitation. I love it. I always recommend this card to all my friends.

I have had my card for about 5 years now with no trouble, no hidden fees and anytime I call customer service they're friendly. My kids also have cards and it's easy to transfer money when they need it. Thank you Rush Card.

Your customer service is very poor. I've been with us for several years and this is the worst customer service that I've gotten. Been thinking about going back to NetSpend because I get my checks quicker.

When calling you can't speak to no one. All I get is the recording over and over. That's not business-like when it comes to my money. I been with RushCard 14 yrs. I am seriously thinking about changing banks if it don't get better.

I love my experience with my RushCard and the customer service excellent, fast with your direct deposit loads. Love them. I don't understand why people complain about your company when everything you say about the card has been on point. I will recommend people to get this card. The best one.

RushCard is pretty good card, some glitches but overall 5 star. I love this card and very happy with it. I would recommend this card to any of my friend and family. I love getting paid early. That one of the things I like about RushCard.

I always get my money on time. No worries about my money being late. I love this card. Can use it anywhere. Would refer my friends and family to get a RushCard. They will love it. I have been a customer with RushCard since 2015. Never had any problems with my card.

My experience customer service has been awesome. They are always very courteous and very polite. They do an awesome job and they've always been able to answer my questions and resolve problems with my account when I've called in. I highly recommend RushCard for the great service and the customer care that answers 24/7.

I'm pretty satisfied with RushCard. They always have a very hard time finding my account whenever I call in. Whenever I make ten transactions I never get my ten dollars. Refund given back to me on my account. I think RushCard needs some extra incentives for their customers like other credit cards offer.

RushCard is excellent but the only thing they bad at is refunds. My card was illegally swiped at a hotel room by an employee there and they told me that it was under investigation but the charges came out my money and this happen in Dec. 2016. It's 2017 I haven't received my money yet. I have a family. But other than that the card is the best prepaid card in the whole wide world. But still want my money back. Thank you.

The only issue I have is the magnet on the cards wear away too quickly. I keep my card in my wallet with my other belongings and I don't use it excessively. I just received a new card just a few months ago and already, this one is beginning to do the same.

Absolutely awesome. I love my RushCard. I love the direct deposit feature and I don't have to have a bank account. RushCard has saved my life in so many ways. I would recommend this card service over and over again. My only minus would be the lack of not being able to take advantage of the Samsung pay feature. Overall a satisfied customer.

The card is great and easy to use. But the fees are too expensive for me to continue to use the card. If you lower the fees you get a lot more customers. I cannot log onto my account online. I have called and tried every way possible and it won't work. You need to make it easier to log in. And stop all the unnecessary e-mails. You send me 10 e-mails a day. Wanting me to get a card.

I have been a member for over 5 years and the customer service has always been great. I hope to be with them for many more years in the future. The staff is friendly and helpful whenever I need their assistance.

I have been a RushCard customer for quite a while, since 2008 or so... For the most part I have been satisfied EXCEPT whenever I have a physical problem with my card. I am TERRIFIED to contact someone at the customer service department, because WHENEVER I HAVE, my damn card gets shut off and I am left without access to my funds. Back in October 2010, I was getting close to the expiration date on my Rushcard. I received an email letting me know a new card was on the way. As the expiration date got closer, 2 weeks away, I got nervous and called Rush to find out when my new card was going to ship. The foreigner at the call center then proceeded to CANCEL my still-good card and left me high and dry without funds. Almost got evicted for non-payment of rent. Supervisors were of no help, had to wait and eat ramen until a new card was issued. AT NO TIME did I request that my existing card be cancelled!

This is by far some of the worst customer service I've ever experienced in my life. For starters RushCard locked people out of their money for days and didn't even bother to offer compensation, they had to be sued for it. Additionally, let's talk about how nobody can ever speak English fluently. Now I mean absolutely no disrespect because I like to consider myself a social justice Warrior. However, it's just not practical to think that people in a different country who do not speak English as a first language can provide high levels of customer service to a country that's primarily English-speaking. It makes absolutely no sense. Shame on you for putting those people in that position, I can only imagine the amount of bigotry that they have to deal with over the phone.

Have had no issues at all with RushCard services, My wife lost her card. She called and they took care of immediately. Very helpful, our checks are always posted with no problems, we pay our bills with no issues at all using the Rushcard. Very glad we switched to it from the company we were with.

I received my tax refund on Feb 22, 2017 and come to find out they had blocked card prior to it saying it was an illegal transfer when the transfer came from my brother card in which I funded the money too. Now I'm about to be evicted because I can't pay my rent because they are holding the money. My brother fax an letter stating to cancel it but they still won't release my funds.

I think RushCard is a great company according to a couple of friends. They tell me how they're able to use their card in case of emergency with the direct deposit. Me on the other I haven't receive my card just yet. I'm just concerned just a little. It says the card will arrive 5-7 business days. I applied for my card February 10th or 12. It's the 24th. I was just wondering what's taking so long. Sorry and thanks.

I have been with RushCard for 7 years and up until now have been very satisfied with them. I called the Its today to see if my refund had been released because I had a pending deposit email from RushCard stating that they needed documents to be able to release my refund which has never happened in 7 years. Secondly For 7 years my paychecks go direct deposit and I was never asked for any verification so why now? If theirs released it and I sent in my documents why can't you give me my money?

Love the card. Been with RushCard for over 6 years never had a problem. Would recommend this card to everyone. Thank you for everything. Everyone I know will be getting an invite from me. If you are not using Rushcard you are still stuck in dinosaur days. Nothing compares to this card.

Whenever I call RushCard they had always help me solve any problem if one arise. The customer service listen and very polite when they answer my question. If you disagree with a transaction they will tell you what one has to in order to get your money back.

Never been let down over the 8 yrs of being a member! Great customer service, free access to ATM machines and fast cash when I get paid! Honestly I can't complain. With the services, only thing that can be improved is the deposit time frame.

I signed up for direct deposit and my employer sent the info to RushCard and for two pay periods my checks were sent back due to RushCard changing banks! Horrible horrible service and I will NEVER recommend them to anyone!

This card is the best I ever had. No complaints. If you use direct deposit you don't have to pay a monthly fee which works well for me!!! When I don't have money in my account I don't have to worry about ugly fees overdrafting.

I have had my RushCard for 3 years. For a while everything was smooth. Now it seems like there is always problems with my money not being available to me. When you call customer service they don't understand you and they get everything wrong and don't know what they are doing. I had my tax return deposited on my card. When I filed I called CSR to get my deposit information and they gave me the wrong deposit info for an old card that I had reported lost years before. Because the card was inactive they "couldn't transfer it to the correct card". Nor could any of them explain why. But said they could MoneyGram partial to me.

RushCard never lets me down. Love the new improved website and getting my check a day faster. Thank you RushCard for always being there for me since I was 18 and I am now 32. I have had other prepaid cards in the past but none as great as RushCard including the website and being able to transfer funds. So great I have 2 RushCards.

I confirmed my routing & account number for my Tax Refund to be deposited into my account. I was pleasantly pleased with the service, accuracy and the care I was provided. Rush truly takes the time to tend to any needs I have and is eager to please and offer any assistance needed. Thank you Rush!

I have been a RushCard holder for over 5 years, it is a great card to get paid with and to use to pay bills. However there are many places you cannot use it, like to rent a car and even some hotels.

I live in New York and I don't have access to the bank that she is affiliated with. I have to go to another bank that's not affiliated with you and I have I'm being charged a fee. That's the only thing I don't like about RushCard.

I love my RushCard. My check comes one, two days early and my card is handy for paying bills. I love the text updates I get to my phone about low balances and deposits. I have recommended you to my family members.

My favorite thing about RushCard is with Direct Deposit I get my paycheck two days early. The convenience of free ATM withdrawal at local ATMs. But the fees are not so great. Last year around they had free from fees but they didn't have this year.

I am not happy with RushCard. Me and my friends have different prepaid cards of their choice and they all have different cards other than Rush. They all have their tax return back and I still don't have mine and the IRS release the funds already. I will never recommend no one use RushCard for your tax return. They take their time and their agents aren't helpful at all. Very disgusted.

RushCard is the best prepaid card out there. I love it. I get paid 2 days before with direct deposit. It's a reasonable loading fee when you go to load your card. I can pay anywhere with my RushCard and I been a member since 2009.

I've have an issue with atm assigned to. No charge fee locations do not exist. I've been to several where that business is no longer there. I have to go to another ATM and then I get hit with an out of location fee on top of an regular atm fee. That is absolutely unreasonable.

I have been a Rushcard customer for about 8 yrs. I love the benefits and I get paid before payday!!! The pause feature is the best. I have four cards and I use them all to pay bills, sent money to my son who lives hundreds of miles away, and at home emergency card for my girls, etc. I would highly recommend rushcard anyone.

I am not happy about the lack of atms I can withdraw from in my area. My card is worn out because the company switched to some cheaper form of processing them - instead of raised numbers they are now laser printed and wear out fast.

The fees are sooo low and it's better than every other prepaid card I ever had. My money is never late or lost and everything super easy! I also love the text alerts so if my card is ever charged I get a message straight away and that's a nice safety net. Thanks RushCard!

Poor service. Switching to a real bank... Paydays are all messed up... Been with RushCard since 2009. Customer service doesn't speak good English... My wife had the same issues. Done with RushCard. I would never recommend anyone to this crappy place... So very bad business practices. SSI gets there 7 days early. While SSA is 1 day early...

I am extremely happy with my RushCard. I enjoy getting my money early. I just wish that I too was able to receive $50 dollars that you are offering new customers. I think those of us that has been with you for years should also be compensated. Nevertheless I am super happy with my RushCard.

Frustrated and angry. I order a new card and I was assured that my old RushCard would not be deactivated and when I tried to purchase something my transaction was declined. I inform the gentlemen that if ordering a new Rushcard would deactivate my old. Rushcard didn't send me out a new card because I still had funds on my card. He said my old card would not be deactivated. I can still use my old card until my new card arrived. Well I use like I stated above and it's canceled and I have to wait 5-10 business days to use my new card when it arrive. I'm very frustrated and unhappy with this matter and have no money until my card arrive. And on 2/23 I called back. The representative had me swiping my card at the store and atm, say it's still active and my card still saying declined. Embarrassing and after that he hung up in my face.

You all are great too. I appreciate everything you've done. Gave us our paychecks and taxes earlier than expected. Only thing that was issue is that you will have a spending limit of 2500. When I allowed us to do things in one day that took a total of 3 days plus to do what we had to do. If you could eliminate the spending limit of 2,500 per day that will make people life easier.

Early deposit is my favorite perks for RushCard. It allows me to balance my money better because I know when I can schedule payments without the stress of going overdraft. I'm always try to recommend RushCard to family and friends who may have had some other bank issues.

I have been with RushCard since 2007, and my experience has been a great one. Except for when they shut down for those few days. RushCard is continually to evolve and I love it. I love the fact that we can cash checks with the mobile app and every time I call the customer service is awesome.

There are only a couple issues I have with RushCard. Customer Service - There is a lot of reps that their grammar, comprehension and English is not very well. Updates when there are system issues. The timely of deposits. The timely of escalations.

I've only had the card for a few months now, I chose to close my personal checking due to all the hidden fees. I'm more than impressed with all the options to deposit my funds so easily. I'm able to send cash to others connected with a few simple steps...Great Job!!

Few months ago I went through the proper procedures to refer a friend and get the 30 dollar refer a friend money. Called customer service 3 different times with them informing me I'd get it but after a while of not receiving it I called back and they told me I wouldn't get it due to a error on their end and they would listen to recording or fix it or anything. After being with them since 2014 I do like the card and the getting paid faster but customer service sucks.

I love my RushCard. I can manage my money better. I like that I get transactions alert and I can get a true balance at anytime. I know when money is deposited to my account. Whenever I had to call consumer services the people are very nice and helpful. I prefer my RushCard over a traditional bank account.

Nothing but good things to say about this card... I use it for payroll direct deposit and it works just fine for me... I have and will continue to share it with friends... I just wish I could get my mobile site to work... because I don't like the fact of having to call every time to get my balance.

Customer service is rude. Waiting on a deposit. Was told it would be returned which is stupid. My card was stolen in Dec. I wasn't refunded any of my money by you people. Looking to find another bank. You all are really no good when it comes to releasing money.

I love RushCard! I have never had any problems and they have always been great to me. I get my money ahead of time. I had my daughter change over and she loves it too. I tell everyone that they should get an account!

I don't know what values RushCard holds, but it doesn't seem to be customer satisfaction or the rights of the customers. I've had ongoing issues that have yet to be resolved therefore, I don't use their services anymore! And I HAD to put a star.

So I lost my RushCard like 2 months ago and I called and got a new one sent to me which I NEVER received. They said I never changed my address so they sent it to my old address. Before they send it they ask you to verify your address which I did (MY NEW ADDRESS). My paycheck is direct deposited to my RushCard as well as my tax refund... Well both have been deposited to my card which I don't have. They said I failed verification for my new address so I sent in my Id ss card and a utility bill. The back office has been reviewing my documents for two days now and I was told that if they are done I will not receive my card until TUESDAY. It's been almost two weeks, any second paycheck is about to be deposited and still no card... I will be withdrawing all of my funds when I receive my card and I wouldn't recommend RushCard.

I purchased something on Amazon. It shorted out my computer. The seller refunded me the original purchase price plus extra money to replace components on my computer. RushCard has since cancelled my card with not only that money on it, but with also my last paycheck. They have stolen my money!!

I got a RushCard because they say you can receive your funds up to 2 days faster. THAT IS A LIE. I also bank with Chase. I get 50 dollars of my check deposited into my Rush acct and the rest in my Chase acct. I get paid every other Friday. This past Friday I got my funds from Chase at 1:28 AM and I didn't get my funds from RushCard till around 7 AM. Hours after my Chase deposit and Chase doesn't release funds until the same day. So Rush should have received my funds before. When I call them they always say they don't ever see anything pending on my acct. So the RushCard was basically pointless.

I have been a member with RushCard for over 7 years now. In the past, I had no complaints and was able to reach member services without fail. Issues began to arise when they had a system change and I was locked out of my account as well as access to my money for 5 days. Now, I'm trying to change my name because I got married and I can't even REACH member services!

Worst company ever... they have all the evidence that my money was stolen and still didn't give me my money back. I have a police report and video of person taking a pic of my card. Her boss wrote a statement saying she stole from other people also and she was fired and taken to jail... Rushcard still denied my dispute. All they did was lied to me everyday saying my money will be back on my card by the 17th and it never happened. Then they canceled the card a day before my pay day and I was waiting on my income tax... PLEASE PLEASE STAY AWAY FROM THIS COMPANY!!!

I have been with RushCard for a while, at first it seemed to be okay. But after the first year, this card has been nothing but trouble. They charge you double sometimes. Direct deposit went from three days earlier to just two or three hours earlier. It takes forever for you to speak with someone when calling. I got the RushCard to send money to my children. And it takes extremely too long just to transfer money over.

Well it's so hard just to put into words what I've been through or still am experiencing. My problems with RUSH when I had noticed a unauthorized purchase on my on October 20, 2016 for the amount of $162.56. Now since then January 25, 2017 I had received a letter from their dispute resolution center saying they were investigating the complaint for errors involving new accounts point of sale or foreign initiated transactions and they stated it could take at least 45-90 days for them to conclude the investigation. Although they were still in their investigation RUSH stated that they will put the funds into my account and I would have access to it. If in any case they said my claim was denied they will then debit the amount from my account and the funds would be considered as provisional credit. But my account with RUSH is not new and I haven't been out of the country to make a purchase abroad. So why would my claim be denied.

I have been with RushCard for years. I like the early direct deposits and text alerts. However, the customer services is crap. They are not on the same page. People that don't understand what you are asking or telling them give you answers that aren't lawful in the United States. Here is what happen. I recently took a trip to Houston, Texas for my birthday and used my RushCard. Everyone that know me knows I don't carry cash. My RushCard is all I carry. So after paying for my hotel room, and other things RushCard blocked my transactions. Issue #1.

I have been a member of RushCard for the past 10 yrs and was very happy with it until this tax season. To start direct deposit I used my account number just as I did last tax season but, this year they have changed it and now you have to use the direct deposit ID number but, if you have already filed your taxes using your account number they are saying you will have trouble getting your refund. I don't understand what the big difference is because my paycheck is direct deposited and I didn't need to use the DD ID#. I'm very upset with RushCard for this. Other than that I like the card very much.