RushCard Reviews

I have been with Rushcard since 2011 and I have never been treated like this, I had multiple transactions I didnt do and card was not stolen or lost it was still in my possession and I called to dispute them, they issued out new card and but never paused my current card and I ended up with 18 total transactions due to that, and now its been 3wks and I have yet to receive a card and I have nearly 3000 on my current card thats blocked and they wont let me speak with anyone about it they just send you to a chat thats kicks you out when you write something or they tell you to wait 1 to 2 business days for a rep to get back with you.

My stimulus payment loaded onto my Rushcard and I noticed that they kept nearly $200 and provided no reason - no charge was listed, nothing. This has now happened again, only for more money this time and again, no charge or explanation of fees or anything. I switched banks because of this and now my balance says $0 but under "Transactions" it shows a negative balance for the second amount they took.

Man all y'all lying like hell on here. It's on Google Rush Card is the biggest scammer.. But bump all that. I have been asking for a replacement card two years. I Haven't gotten it. A lady had to take my money off the card. Now y'all know during that time I needed my money like now. I have gotten my money off my card because they tellin me I have to remember some stuff two years ago.

I am a 10 year Happy customer of Rushcard in spite of the disappointing dispute I've been dealing with since 5/26/20, when I went to the Allpoint Atm to make my withdraw but my transaction denied but withdrew from my account. I notified rushcard the same day, they told me about the dispute on the recording but they didn't email me anything until a second call to them on the 28th. Faxed them the proof on the 29th And I can't get a credit to my account until 6/11/20 because of they're delay. What I really don't understand is, I'm a 10yr. customer and you have access to my Direct Deposit. But you can't look at the proof and speed up the process to get me out of a financial hardship for using your Atm. I'm disappointed But Loyal!

I have had a very bad experience with RushCard. I had three transactions that I am disputing on my card and no one is willing to return my money back to me. I've been a customer since 2010 and I think that I should be treated in a different manner with this transaction. I have had a very bad experience with the customer service representative. They they do not help you in trying to resolve the matter. I am just so done with RushCard altogether.

Rush Card agent hung up the phone on two times. Already bad enough I been on hold for a hour. These people don’t care. Ever since this virus people are disgusting and disrespectful. Rush needs to do better. I can’t even trade my money because rush card system is messed up. Even my friend card that had rush card having the same problem.

So I had a RushCard a year ago for my taxes, stopped using it but come to find out my stimulus check went on that card. I cannot get a hold of anyone after an email sent to me from Rush Card told me about my direct deposit. I cannot get a new card because every time I call my wait time goes up and not down. My 1200 is on my RushCard account and I CANNOT GET A NEW CARD, WHY??? I am reporting you to the IRS cause this is not right. I ain't never had so much trouble out of one card, I would give you minus 2 stars. How can I survive if I can't get my money the Government sent in this crisis?????

I've been with RushCard for over 7 years now and never had a reason to change my phone number so I never bothered. MY STATE RETURN WAS DEPOSITED INTO MY RUSHCARD ACCOUNT ON 04/15/2020, ALONG WITH MY STIMILUS CHECK ON 04/15/2020 and to this date rushcard has not credited my account. What I have a hard time wrapping my head around, is why is not some kind of safeguard set up in case one does not remember his/her phone number (and I'm not talking about the 4-5 security questions they ask) for after answering them, they still intend for you to fax a i.d, social and proof of address: (I WOULD THINK MY MONEY WILL BE LONG GONE BY THEN). Were all locked down with no access to a fax machine etc. We're fighting for our lives out here during this virus, and this is how rushcard responds to its customers. Pretty good indication that someone is dropping the ball.

I am writing this review because I have to comment on the customer service that is provided. It takes plenty prompts to even get to a live person and when you do speak with them most of them are not very helpful. I have been a member since 2018 and every time I have a less than productive experience I say I am going to cancel, however the only thing that stops me is that I am able to get my direct deposit two days earlier which has been very helpful.

I have had RushCard since 2014. I have recently discovered someone has hacked my card information and was making multiple transactions that totaled to $700. These purchases were made in California, I live in Richmond, VA. First, it is beyond me that they allowed the purchases to go through in the first place, seeing they are made across the country. How come it wasn't flagged, and I wasn't notified about these transactions. Second, it has been over a week, and not only has my new card arrived, but these transactions has NOT been credited back to my account yet.

I have been trying to contact Rushcard for 2 days to have my account unlocked and also order a card. I get the same message, "All our representatives are busy. Try again later". So disappointed. I need it fixed so that I can have access to my money. I understand Covid is affecting it but there needs to be some sort of resolution and another way to contact them when your account is locked.

I have been using RushCard for 10 years. My account has been suspended for the last 3 months. I have called frequently and been unable to speak with a rep. I have emailed numerous times and only receive Automatic Replies. I have tried to chat with a rep and they dont respond. I have not been able to access my money and now my stimulus check has been deposited into the account. I call customer service only for them to say "They are too busy. Call back another time" and hangs up. Rushcard has really put me in another financial bind Again.

Horrible service. Money was deposited to the card but the card I have expired. I hadn’t used the card in months. Tried to call to get a new card. Recording referred me to website. Website wouldn’t let me create acct. recording repeatedly says exp high call volume. Meanwhile my money is just sitting there & in the midst of Covid-19. I have bills to pay. Also sent emails- no response. They managed to charge me a $9 fee but have no one available to take calls. How do a company take money but have no means of communication available to their customers?

I've been a RushCard holder for years. My account was froze and the only way you can unfreeze your account is by calling. So I called and went through everything just to be hung up on. I've been calling for 3 days straight and still nothing. I was given a option to write a person online that sent me off with a email that said I would get a response within 24 hours. Here I am 4 days later without a response or any money. This is unfair and I feel like my money is being held hostage. I can't even get into my account because it's locked so I'm stuck... I'm a single mother of 3 children and I also have a house and bills to maintain. I think I draw the line here. As soon as I get ahold of someone I'm moving my money To a real BANK..!!

I understand that Covid-19 is an issue with places closing. But the urgency in disputing charges, replacement cards should also be a priority. I've been calling for 3 days and can't get through. This is not the first time that I've had issues with getting to a live person. Just to try to speak to someone. I always had to "claim lost or stolen card". I've been with Rushcard since 2008 even more within the last 3 yrs for early deposit on my paycheck. The website, App have no type of solution. If I have to wait 'til Friday then so be it. Not worth the hassle of trying to talk to someone.

I've been with RushCard for over 10 years and it is truly one of the worst experiences of my life. I'm missing money on my card and I cannot get through to anyone. They have no Live customer service reps and when you called their numbers it goes straight to voicemail and then it hangs up on you. How can I get access to my money, how can these people hold your money and you can't even have access to wit or access to talk to any Live customer reps.

I had an unauthorized payment of $447 withdrawn from my account going on two weeks. I have tried to contact RushCard and no one answers the phone, the automated system comes on to say that their call volume is high then hangs up???. There should be a direct line to call for urgent issues like this. I have been a rushcard member since 2007 and needless to say this has been the worst experience ever. I have mailed a dispute letter and still have not heard from anyone.

I’ve been emailing and calling RushCard since April 1 2020. Every time I call I can’t get nobody on the phone. Send over 10 emails. I placed an order with AT&T but the order was never processed and my card was debit three times for $99 dollars. I’ve been trying to reach RushCard to release the funds. I called AT&T and AT&T don’t see the funds or pending transactions on they end. I don’t understand RushCard. I’ve been doing business with them for years but I will never do business with them again ever. This ridiculous. How you can’t anybody on the phone and no replies to the emails I sent them. So unprofessional.

My experience is exactly that of Rebecca of Olathe, KS. I was debited from GOOGLE*YOUTUBE SUPER INTERNET 94043 CA and lost thousands of dollars. I paused the card and called Rushcard on numerous times. I have even recorded the call where they tell you that due to the COVID epidemic, there are fewer live representatives and then hang up soon after they tell you the call volume is very high. They don't even keep you on the line, they just hang up. I have been with RushCard since 2011 and have had many similar issues. I was only able to dispute the charges from google pay, and only some of the money has been returned. I believe this should be followed up by the Better Business Bureau.

I been with Rushcard over 5 years never had a issue until this last 4 months.1000 dollars was stolen off my card march 2020. I called 5 days straight couldn't get in contact with no one. I emailed them bout it. They sent me a message from an automatic machine generator. This was over a week and half ago. I went to the website which has limited functions. They told me to write them. Did you read it right? Write them. Are you serious. There's no credit card company in the world where you can't get in contact with somebody by phone besides rushcard. You can literally have thousands of your dollars on card and you can't talk to anybody by phone.

I like that since RushCard is prepaid, you put on there what you need so you can’t use what's not there. I like the convenience of loading it any time I want to. And it’s kinda instant, as opposed to if going to the bank and depending on how much. The direct deposit was a great feature because it does what it says on TV that you could get it two days before the normal payday.

I had the Rushcard card since 2005 and everything was good. The customer service have gotten worse over the years. I like it because of the two days early paycheck but just recently they suspended my account. I have no access to my money. Can't get in touch with no one. With everything that's going on the rushcard really inconvenienced me still not knowing day by day how I'm going to feed my kids because I have no access to my money. I took my direct deposit off the rushcard because when I get paid I can't afford to not be able to access my money so I'm not satisfied with the rushcard at all. The rushcard had no reason to suspend my account.

I have a direct deposit pending. I got a email requesting more information but didn’t state what was needed. I’ve been calling all day and sent a email and no response yet. All I get is to call back. I’m just trying to receive my funds. I sent a document of my drivers licenses just trying to guess so I can receive my money. I’m very frustrated and have been a customer for years at this point. I’m unsure of RushCard since I can’t speak to anyone about my funds!!!

Hello my name is Daisy. I had my issue resolved as of yesterday, Rushcard started emailing me and letting me know that they are aware of my complaint. They told me the steps to take in order to have my issues solved. Thank you rush card for being there and not forgetting about your consumers through this rough time that America and the whole world is going through. God bless.

I have been trying to speak to someone since 3.19.2020 about getting a new card, being my card was expired and all my money was on it. Never spoke to anyone so I just requested a new card. Finally, get my card 3.28.2020 and now I'm unable to activate it or speak to anyone about it. I have been sending emails and trying everything and still no luck at this point I wanna cry. I AM a single mom of 3 young kids, light bill almost due and have no food at this time, I'm desperately trying to resolve the issue!

I have been a member of Rushcard since 2007. Recently because of being a victim of fraud, I had to replace my card. I have had two paychecks posted to my account without a card. They said it was sent March 14th and still no word on the card, no response as to how I can get my funds during this pandemic we are facing. I'm extremely disappointed.

I have been waiting on a replacement card since January 23, 2020. I ordered two cards and was charged and never received either. Finally got in contact with company and they said it was a problem with my address and had to send it to corporate and should take 2-3 business days. That was 3 weeks ago and still haven’t heard anything back. I want to get my money off of my account. Is there any help I could get or do I need to take legal action just to get a card or my money?

I have been trying to get someone on the Phone or respond to any of my emails for the last week. I am locked out of my account and have zero access to my parole deposit which was deposited on 3/18/20. I have have been a Member for over 5 years and have never experienced anything like this and have never been late on any of my bills except for this week. Can someone please tell me what more can I do to resolve my issue. Thanks.

My RushCard has been hacked by someone in Alhambra, CA and so far $850 has been stolen. I cannot get in touch with anyone in customer service to help me. The call volume is too high, so I keep getting told that I need to call back as all agents are busy. I have sent an email to customer service informing them of the situation and as of yet I haven't heard back. I sent the email on Monday. I'm supposed to hear something within 48 business hours. I would imagine that the Coronavirus has put a kink into the process, but I'm freaking out. I just want confirmation that I will get my funds back due to the zero liability clause. Guess I'll see what happens.

I love RushCard and the early deposits. Also, I really like the incentives that they have sometimes through the holidays. Like a holiday season ago, they did the no ATM fees. It was really nice.

Same situation that I went through in 2015. No access to my funds, customer service is NEVER answering the phone, website and chat are no use when your acct is locked, and I have no way to get my funds?

Hello. I been with RushCard for more than ten years and they treat me like I'm not one of the customer. I think that they been stealing from my direct deposit from social security office. Right now my at a hardship with my family. I have a discount notice for my lights gas and a seven day notice for not pay rent. Can someone please help me with this issue. They been holding my money since February 24/2020. I faxed all my information to them and my account is still blocked.

I heard about them from a family member and I went with them because of the early pay. I used to like that I got paid on Wednesdays instead of Fridays. But it switched and I was getting paid on Thursdays, and then sometimes I got paid on Fridays. It was also hard to even get somebody on the phone. When you call the customer service line, you have to press it for something that you do not want. They do not have a customer service line for other things. It has to be like you’ve lost your card or things like dispute a charge in order to get somebody to address stuff. I have had this card for 10 years and it used to be way better, but I do not know what happened. It took a curve in the last couple of years because I switch back all the time -- I just switched from RushCard. They need to make a lot of updates. They are stuck in the past. The website, nevertheless, is perfect.

I've had my Rushcard for more than five year and I just use it to pay bills. I'd tell friends and family to go ahead and get it. I get my money early and using the card is really easy. It works like any other debit card. Customer service has been pretty good too.

I have been with Rush for a while, no problem, but now very disappointing, can reach NO One!! And I am locked out!! The phone messages they have is the dumbest I have ever heard, how can you not talk to nobody!!!!

I tried to stick with them because I get my money early. But the first thing is that they shouldn’t be charging people who get direct deposits! The second thing is that you can’t even reach a HUMAN!! I don’t like my money to be held hostage but that’s EXACTLY what they are doing!!

I lost my card on 2/27 and went online and phone to order a new one, I was told 7-10 business days, as of 3/13/2020 which is the 10th business day I have not received my replacement card, I logged on to my account and used the help bubble and requested a call back which I received. I was told that my card was sent out on 3/1/2020, I told customer service I have not received my card and she said I can pay for expedited services which is $35. I told her I would wait until 3/16/2020 but my card still hasn't arrived, I couldn't go to work today because I have no gas money, RushCard will be the reason I lose my job and with this Coronavirus and quarantine I need my money for emergencies.

I get paid two days earlier from work with RushCard which is a plus for me. With the card, I’ve been able to keep up with bills and pay them online. But I had an issue about a year ago where I couldn't put as much money on there as I thought I could. I had to come in on two different days to do it. Also, I have a hard time getting in contact with someone when I need to speak about an issue that I have. The website is awesome but sometimes, I feel like I need to speak to a live representative. Other than those, it's been okay. RushCard is a great service to use and I would highly recommend their services. The fees are okay. I get direct deposit so I’m only charged a monthly fee versus the dollar every transaction.

I've had RushCard since 2008. It has been so long so I didn’t want to change and do everything over. Also, I like that I can transfer through each card and that my pay comes early. My whole family has RushCard.

I've been with RushCard since they came out. I got it because at that time, I didn't have a bank account and I needed to go online and do stuff and pay bills. However, there are hidden fees. I've gone online and looked at my transactions and tried to do my own research, but I haven't asked them where all the fees came from. Other than that, it seems to be fine. It's also a nice benefit to be getting paid early. They also have a pretty simple website that's easy to use.

I've had Rushcard for many years and always told everyone how great it was until recently. In 2016 I was hacked and rushcard was quick to return the money to my account after I sent my dispute paperwork. However recently someone hacked my card again all the way across the country (literally I'm in PA the transactions were in CA) so I knew to send in the dispute paperwork right away. Today I called and they said they received my paperwork however I won't receive funds for days and not all at once. I've given up on rushcard and am seeking another company soon. Not very happy at the moment!

I’ve been attempting to get a new card from this company for well over two months. My card was set to expire at the end of February and after speaking to a representative that advised me a new card would not be sent automatically, I decided to be proactive and order the replacement card in December of 2019. The rep assured me that my current card would not be effected in anyway so I said sure let’s do it!!! Well that card was never received and on the 15th of February I ordered another card, because my current card was about to expire. I have yet to receive this card either.

I like my RushCard because it’s convenient for me and it’s easy for me to pay my bills. And it’s been good with their reps for the most part. But I tried getting another card because I need it and they won’t give me another one. Why can't the clients have two RushCards? Maybe they could give each person two RushCards apiece. I like it though. I've recommended two other people since I had the card.

At first it was good, until I moved and my card expired. They kept sending my new cards to my old address and made me pay $70 to get a card, all the while telling me that this was not possible. UPS gave me the delivery address based on their tracking number. I also later obtained the original replacement card which sure enough went to the incorrect address. RushCard still insisted that they had not done this. I could only speak with someone via chat which they started "offline investigations" which I never heard back from, I tried placing phone calls... No one ever called me back. I only received automated response to emails.

I am upset because I am waiting on a deposit which is over 10,000 but one of the agents said it would take 24 hours to verify info and I now have been waiting a week and still haven't gotten my deposit. The documents were verified since February 3rd and I cant talk to anyone on the phone and no one replies to my emails. This is very upsetting because this is my money and it shouldn't be this many issues with a deposit!

I have been a RushCard customer since 2017. I had recently made a transfer to my daughter's account. Due to my car being lost my daughter ended up closing her account. The bank refused the transfer and I have been told since the 20th of February that I had to get in touch with corporate for them to refund $577.24 back into my account. This is a payroll check not taxes. Every time I go online or a I call the rush card number and schedule a call back because you can't talk to anyone live without scheduling a call or you have to chat with someone that is not useful no one is helping me get my money back on my card.

Trying to reach RushCard customer service for 2 days! I have 2 issues that I would like to resolve that cannot be resolved on the app or website. I sent emails and called the number several times. They said they would call back when my place in line is up. That was yesterday. I have been with rush card since 2010. Maybe it's time to call it quits!! I am super upset, I have children and I can't access my money on my card. This is unacceptable.

They say I had to send in documents 'cause I was get a high amount so I sent in ID, SS, 1040 about 6 times and all I saying is I did this with the IRS so I still ain't get money yet. Can someone please give me a number to call 'cause I got kids. Don't know what to do.

I've been a customer for 5 years. Can no longer log in through the phone even though I entered correct social security number and last 4 digits of the card tells me something is wrong. I try to log in online. Same thing. There is no way to get in contact with anybody starting January 1st 2020. This is ridiculous. If I call the local candy store I can speak to a manager or an employee. There is no way to get in contact with anybody through RushCard anymore. This feature has been disabled. My RushCard broke and there's no way to get a new one because the system is messed up. Every time I put the information in is telling me something's wrong when I put in the same information for the Last 5 Years. RushCard has became a scam lately. So many other prepaid cards out there that you can call and speak to somebody if you have an issue.

I've been on the phones back and forth email with auto reply and everything. I have a pending deposit that Rushcard will not release. I've spoken to every rude person none demand behind the phones and they all saying the same, "Use the website," which is not helpful at all or, "Call back to reach another department." This is crazy. I've been a member for years.

I have been with RushCard since 2011 and never had a problem up until now. They changed the way they do business now. They just want you to go online or the app and neither tells you any useful information. I need to speak with a actual human to help me solve this problem. In the past I’ve always gotten my deposits early and my tax money always was early but not this year... The IRS sent my refund to RushCard but they still have no records of it! I tripled check that the Routing number and account number were correct and they are so where is my tax refund?? I need answers from a human not a computer. Either make it where someone is there that can help us or closed your business down because this is awful!!

I like the convenience with RushCard. It’s easy to use and reload. I use it to pay bills online, to shop, and mainly for anything that requires a card. I get direct deposit as well. I reload at CVS usually and sometimes at Walmart too. A couple times, I've contacted customer service for regular little things like something showed that it was posted but when I tried to use the card it wasn’t available on time. Once, I added money to the card and I tried to use it but then it kept saying it wasn’t available for some reason. I have gone online and it said that it’s there, but every time I try to charge my card it said that I had no funds. They had it figured out when I called and as soon as I hang up, I was able to use it. So, it was great. There was also a time when they had a referral program and I was able to refer about 5 people. They should bring that back.

This tax season I was not able to get all my funds off my card at the Bank, this has made me stressed, I drove around to several bank institutions only to be declined with no explanation. The RushCard customer service will not discuss about my account over the phone. I am not able to get money off my card from a bank so disturbing. This is the worst tax season to be dealing with Rush Card. I am constantly trying to speak with a staff member to move forward. The same with my state taxes. After this is over I am DONE WITH RUSH CARD. Reached out to META BANK. No luck with speaking to a live person. I need all my money not the amount they allow daily.

I opened a Rushcard account and made a deposit. After a while I never received the card so decided to close the account. They said they were going to send a check to my address but so far I haven't received anything. I can't log in given that I never received the card to see what's going on and their customer service is the worst (chat is useless and phone service says they will call you back but never do). Going to try a couple times more before following with a lawsuit.

RushCard is convenient. It’s easy to pay my bills and I use it for online purchasing. But I wish that they had more ATMs in my area that I could go to and get my cash without a charge.

I have been with RushCard for 3 years. This year with my tax refund I made over 10,000. I have deposited more than that in a year's time. Now they want proof I made that much. The customer service reps I talked to after calling 20x were very rude. I just want my funds posted. So I can open a real bank account and leave RushCard for good. I would not recommend RushCard to my worst enemy. Horrible service. I sent all my documents tax papers and everything. I WANT MY MONEY. I worked my ** off for.

I have been having a bad experience with their new Customer Service system. You cant talk to a live person anymore. Everything is through email or automated service. When you contact them through email they give you a lot of running around and you have to wait hours for a respond. If they need paperwork everything is their way or they will get back to you in email to keep sending the same stuff over and over. I have been with this company for 9 years and I'm cancelling my account because of this new system.

I’ve had a rush card since 2014 and I’ve never had any trouble until lately! For starters, it is impossible for you to speak with anyone! I receive a text saying I have a pending load and I need to call, when I called I was unable to speak with anyone about this pending load. I also received a email stating my load is waiting and I need to submit documentation & to call, but failed to inform me what documentation is needed and the new update to the system is horrible. What kind of company literally makes it to where you can’t speak with anyone on the phone or in chat? The number provided is solely to check balance and provide information that you already know. This is will be last time using this year. It has ran its course. I’d rather wait the extra days with a legit bank if that gives me more security and doesn’t play with my money.

Somebody was misusing my card and RushCard took care of it. I tried to fax the information but they said they never received it, so I ended up having to wait longer because they were mailing me another application. It would’ve been done faster, but I thought they received my fax immediately. They, nevertheless, resolved that issue in about a month and I was very satisfied. I have been one of the immediate customers to get the card and I thought that it was a pretty card. I had the Baby Phat card and I liked the services -- my social security and any deposits are early. I love the app too and it is neat. Getting through to customer service could be a little faster, but, for the most part, I’m satisfied.

RushCard is like a regular debit card and using their reload stations is easy. I like that I can get paid early with it. Normally, I get paid at 12 o’clock PM, two days before, but lately they have been slacking. It has been getting close to the next day.

I don’t like RushCard's new system. If I call and say, “I can’t get into my account,” the customer service says, “We can’t help you with that. You have to go online.” They don't tell me anything, they hang up on me, and they can't answer any questions. They are very rude. It is terrible. There used to be great people you had got online set up. I go and chat online, which was good. I go in the website and check sometimes every day. But when we have a specific question, because somebody's supposed to send me a message, I never get a message back. And there is no way to talk to a real person when you have a question about your online. The hold time to try to talk with somebody is very long. I’m very dissatisfied with the customer service center. Just because we have an app online, we still should be able to call and talk to somebody who can help us.

I've had RushCard for seven years now. At the time, I had a friend that was using RushCard and it seemed more easier to use. The pay came two days earlier with direct deposit so it was more accessible for me. So far, they haven't upped the monthly fee and everything is good except for me trying to get my name changed on it. I'm trying to take Farley away. I haven't been Farley for years now. RushCard keep telling me that I need proof that I got divorced. I provided some documents, but they said that the document wasn't the divorce decree and they couldn't use it.

I have had RushCard since 2009 and no issues, recently got a new phone and cannot log into the app without a verification code which they never send. I called customer service and it is all automated and seems to be no such thing as customer service. I need to be able to review my account but I can't and I am basically helpless!!!!

With RushCard, instead of me getting paid on Friday, sometimes it comes on Wednesday night or Thursday morning. I love that part. And I like that it’s accepted everywhere just like any other card. The app tells me everything I need to know. But I don’t use it too much because I have the text alerts. I may go on there if I see a payment come out to see where that payment came from. However, there are always a lot of fees involved- when you make one withdrawal somewhere or pay your bills off. My mom has a Netspend card, which is similar to RushCard. But she is able to go to any bank and withdraw money from there. I'm not able to do that with my RushCard. I have to go somewhere where I’m always charged a fee. It would be nice if I could withdraw from that bank like she was able to.

I've had RushCard for a very long time now and I add money on it when I need to pay a bill. Finding reload locations is very easy and the customer service is good as well.

I like that with RushCard, I’m able to get my check a day in advance. And so far, I have not had any problems with them. The service is exactly what they say it is. Sometimes, I might be a little short with gas, but the direct deposit comes in right on time so I’m able to get gas, do what I need to do and pay bills. And if I get my check early, I don’t have to wait until Friday to go out in the traffic with everybody trying to get bills paid. I can go ahead and get mine paid a day ahead. I have two different cards and I let my daughter use one. She’s in a band and they travel a lot. Whenever she’s a little short, it’s really easy for me to transfer money and it’s on her card within about 15 minutes.

I have a sister that has RushCard and I heard about it from her. When I first got it, it used to pay me back, but they don’t do it anymore. At first, every dollar you spend, they used to give anything over a certain amount back to you. Their accessibility could be done differently. It’s very difficult to talk to a representative. You can’t get ahold of them. Especially now that they changed. When you call RushCard now, they only give you your balance. Anything else, you gotta do online and I don’t like pulling up the website to find out what my balance is or my transaction. Then, when you do get someone, no one speaks English.

I like the early deposits when using RushCard. About 3 or 4 years ago, they put a freeze on everybody’s account and that was the only time I had to contact their customer service. Other than that, there is no overdraft fees and the app is great.

Nearly 2 weeks & I still can't get ANYONE to pick up the phone, answer an email, or chat. I transferred funds, the receiver did not get their money & in my transfers history, it says sent & all transaction's prior to this one says completed. I have no idea where my money is & no idea when & how I get it back. This is my 2nd review hoping someone could offer some suggestion's or feedback, or contact RUSHCARD & let them know there is a MAJOR ISSUE OCCURRING.

I was at Walmart and I saw someone with the RushCard. They told me about how convenient it is to use it as well as I can get text messages and everything else in reference to the account. I've been a RushCard holder since April and it's terrific. I’m able to get my deposit before time and I’m able to pay my bills before time instead of having to wait to pay it on the due date. I’m able to pay it before the due date.

I’ve had my RushCard for four years. I get benefits every month. So, it was cool for a while because the direct deposit on the RushCard always comes two days early. I always know what I spent and the money I had on my account. I had $145 left on my card. When I wanted to make another purchase, it declined. It miraculously took money from me and I can’t find out who did it. I was left with just five bucks. I would like to have my money back. Apparently, my RushCard was tied to something and it took an unauthorized payment, and I can’t even get my money back for some reason. Their customer service told me I have to go to www.rushcard.com website to get a transaction history of what I spent last month, when this happened. I did and I still couldn’t get it. I’m really dissatisfied. They should put back how they used to have it to where you can find out your transaction history right off your prompts.

Everything went well when we signed up and started with RushCard. We've been with them since 2012 and everything’s been going smooth. It works like a real bank and everything is good. We use the gold account and got the online account as well. We also have the app and it’s quick to transfer money. If we wanna save some money or transfer a little cash over to send, then it’s very quick to do that as it takes less than a second. Sometimes we do direct deposit and the check goes right on there, then we get my money earlier too. Also, the representatives have always been very helpful.

I've had my RushCard for about three years and use it for everything. And I don't have to worry about overdrafts.

I have been a loyal customer of Rushcard since 2012. I have never been so disrespected in my 63 years on the Earth! I lost my card and tried to get a new one. They say I answered the security questions wrong. I think I know my life better than you, but you take it to another level and make me send in proof of address, SSN, and ID. So, I did all that! But my ID is expired!!! They want one that is not EXPIRED, why??? It's my ID, it has my picture on it. I'm still the same person I was when I opened the account!!! I am disabled, can't walk, I have chronic diarrhea. I have had it 24-7 for 3 years!!! I can't go anywhere without messing on myself!!!

RushCard is easy to use and there are not a lot of fees. I've had it since 2009 and any place takes it. I also love the app. It's very simple to use. I lost one of my RushCards, but being that I had just gotten a replacement, it wasn't allowing me to get another one. I have 3 different RushCards and I can just use the app to switch money from one card to the other.

My name and expiration date in my old card faded away, and I had some problems trying to use it in other institutions. Other than that, I’m pretty good. I got a new card and I’m trying not to use it as much and keep it in a dryer place than my wallet in hopes that everything would stay on it. The app has been very helpful. I don’t have to call a number to check my balance. I’ve been pretty satisfied so far. I’ve recommended it to a couple of my friends. They’ve been using it and they seem happy about it.

The man being rough came on TV as a commercial and he was talking about his card. It appealed to me what he said about how the card worked but what got me was when he showed that pink card with the symbol of a platinum card. I like that card and I like the way it works where if somebody is supposed to be taking $2.29 out and then the $2.22 out, it won’t charge me anything for that. I always make a mistake and have a lot of problem with my bank. I didn’t have 20 cents in there and I was charged with money, and I didn’t like that. And that’s what made me when RushCard said that it would make me enjoy it in those. If the money wasn’t in there, they didn’t get it out. It was no problem with my end and it was no problem with them. Just having RushCard helped me. When I first started, it was giving me ten times I paid a dollar and that was good.

I've had RushCard since 2014. I don't like working with the banks and the bank fees, etc. RushCard is easy and convenient, and I love it. I also have it on my phone so I can access it any time. I like that I get paid faster. I have the direct deposit and I get paid two days early. Also, I can add money to it and it is easy. Once you figure out where they are, you can just go ahead and reload your card whenever you want.

I love my RushCard. It's my go-to. I also love the color of it. And with it, I get paid early. But I don't like the new changes they made to it. I had my phone number programmed to it and when I called, it would recognize my phone number so it would just give me my balance. It would say, "We found a number associated with your account. Your available balance is such and such." Now, I have to listen to all of this stuff and then I gotta press one. Most of the time when I'm checking my account, I’m either waiting in line or I'm at a restaurant. I only got a split second before I'm swiping it. I don't wanna listen to somebody talking for two minutes and then gotta go through three or four different prompts to enter in my social.

I've had RushCard since 2014 and have never had any problems, except for one incident. Somebody from California got my account number and I'm still trying to figure out how. Their customer service has been wonderful though. I had canceled my card all over and RushCard re-mailed me. Moreover, the app is cool. I get on it every once in a while to check on transactions that come from California.

We like the app. It's easy to deal with and it's been working out pretty good. But I like RushCard better before they switched over to something more automated than a live person that you could actually talk to. I prefer a live person when I’m having problem with my RushCard because people have good, fast service and it’s hard to get that in the south. Also, the automated thing is time-consuming. But the service is pretty good. I only had one problem with them when someone went into my account. We found out who took the money, where it was took, and they said they would replace it but it didn't happen.

I like that RushCard is taken pretty much anywhere. Mostly, I use direct deposit and I get my check early. I also use it to do bill pay. I've reloaded a couple of times, but CVS is pretty much the only place that I could put money on it. Also, you can’t talk to anybody in customer service. When trying to talk to somebody about a transaction, it says recorded and to get with them online. But a lot of times, I can’t get online or I can’t communicate with them online. I suggest that they get a line where we can talk to an actual person. I’m satisfied with RushCard and I would pass the word on about therm.

My RushCard is my first credit card and I've had it since 2014. My family and I have it, and it’s easy for us to send money and receive money for each other. I like everything about it and it’s fast. I love getting my money earlier. I do direct deposit and it comes three days early. Also, loading money onto it is very easy in some places. I go to Walmart a lot and they serve me good there. I tell my friends that they need to get a RushCard that comes in all good colors. I love the color of mine.

I’m so upset with RushCard. Right. It’s very stupid that you have to send in your driving license to update your phone number. I fax over everything they ask for and I still can’t get in my account. It’s been 3 days. Still haven’t heard anything.

I love RushCard. I've had it for so long that I don't have anything else. When I first got it, I didn't have an actual checking account. So when I saw the commercial, it was so simple to get it and I've been using it since. I've had checking accounts but I still use my RushCard. I still have my paycheck deposit on it because I could get my paycheck two days earlier and it's more convenient to me than a bank. I've never had any problems doing stuff including paying bills and making online purchases with it. It's wonderful.

I have been using RushCard for a while and it was great at first. I currently am having a hard time with rushcard. I can never get any email response and if I call the people are very rude and tell me that they are only here to replace my card. On 01/24/20 I did a bill pay from my rushcard to my business account with Bank of America. It is now 02/3/20 and I have yet to receive my funds. I was told 3-5 business days which have passed. I just don't understand why no one can answer my question about where my funds are. I am absolutely disappointed with rushcard and would like to receive my money so I can close my account.

I have my check on through my RushCard and I can get paid two days earlier. I’ve been with RushCard for years for about 13 years and since they have been bought out by whoever they were bought out from, it’s a lot different. Now, it's almost impossible to get somebody on the phone to talk to if you have questions. It is your money so if you have some problems with your money, you wanna talk to somebody. Then the fees went up a little bit not long ago. But I’ve been with them so long that I just decided to go ahead and stay.

I received a call from Nedra M who works at the corporate office, she was great and I was impressed by her compassion and her attitude and tone over the phone was very calming. Nedra expedited my card with no charge. If only all Rushcard reps were this good my issue would have been resolved in a matter of minutes. Thank you again Nedra.

RushCard doesn't have a direct line to customer service and you gotta go through everything. Then you suddenly pound in zero, which disconnects that call. It does everything but getting you there. The customer service is very nice and kind, unfortunately, half of them don't speak English. I have a bad problem understanding the accent and most of them have it. And one day, it took me over an hour to get in touch with somebody. I'm quite sure they contract out of the country for their customer service so there's really nothing I could do. Also, I turned the transaction notification off. It was just noise. Other than that, RushCard is all right, as long as I don't have to get in touch with anybody.

An employee told me about RushCard about three years ago. She said that it’s a good card for your direct deposit. I like that you get your money two days in advance instead of getting it on the actual date of the pay check. I got the app and it was great. It showed me everything. RushCard has always been good as far as fees. I never had a problem, which was why I never changed to another card company.

I’ve had the Rush Card for years with no issues. I got a new phone and had to redownload the app. Since then I have not been able to log in due to the validation code not being sent to my email on file and I no longer have the number on file. I’ve tried numerous times to speak to someone. The rep in dispute told me there’s no other number to call. I need to chat with someone online. So I did that and the person I was chatting with was no help at all and told me to send in some stuff and ended the chat. No one has helped me and I’m at my wits' end and going to disable my account..

I have RushCard for the early deposit. Their customer service team is not the best but they’re okay. They could improve on the general understanding of interpersonal skills. I had an issue with a charge that it seemed like they would disconnect it. I understand that they have to protect the company as well, but they need to be a little bit more understanding of what people are going through especially when money is involved. Other than that, everything else is good. The app is perfect and I like to use the transfers and all of that good stuff.

I get my direct deposit two days early and the monthly fee is not that much. They have great customer service when I'm in need, and I love the online account. They also have a lot of rewards and back pays when you use a card. One time, I got a pizza and a 30 percentage off because I have RushCard. I had other different things as well. I either use Western Union or any place I can go to to upload money, and the fee is not that much, too.

My card is due to expire in 2 (TWO) days and I called Rushcard the first couple of days into the month and requested that a replacement be issued. I was told that they automatically go out before the current card is due to expire. Well, here we are on the 29th and I still have no new card. Oh, but the kicker is that I just called Rushcard AGAIN, and was told by Dianne, Id #** (if that's even her real name), that no new card was ever issued and I would have to request it on my own via some app. EXCUSE ME??? Since when do I have to do YOUR job???

My money is normally available like clockwork with RushCard. I've been with them for a long time and for the most part, there is no problem. Over the years, I had two or more incidences where they couldn't tell me where my direct deposit was, or what the hold-up was, or it was some BS excuse. The customer service is hard to get on the phone and it's outsourced. It's hard to understand their half English-speaking customer service people and you'll be on hold for a very long time. Other than that, the fee is low if you do the monthly fee rather than being charged with every transaction. It's on the lower end than some of the other cards. Also, The reload locations are easy to find.

I get my money early with RushCard and it helps me save money because if it’s not in my pocket, then I can’t spend it. RushCard was recommended to me and I don’t wanna use another card. The only thing that kept me from getting a new card was I couldn’t remember the old phone number. I gave them my address, my social and everything but I couldn’t do it. A person should not have to go through what I went through. People change phone numbers and we don’t remember them. The customer service was telling me that there was no RushCard anymore and I had to get NetSpend. I was recommending people to get a RushCard but after that, whoever has it now are the only people who are gonna have a RushCard. I’ll probably look back into it because I don’t understand it.

I got RushCard because I get paid up to two days early. I get direct deposit from my job and I use it for purchases. Everybody said it was a good bank, too. I have never had any problem with them except for when NetSpend was taking money out of my account. My daughter had used the card for a free trial, and after the free trial, it was supposed to cancel. But it never canceled. I never knew that there was money being taken off my card. So, when I did the investigation, they canceled my RushCard without telling me, and they sent me a new card, which I got already. Then they sent me a letter saying that they could not give me my money back. I do not understand why. Other than that, I had no problems with them.

I want to close my account. I cant get through to customer service to do so. I have been with this company since 2008 or 2009. I have never had a problem talking to a live person but this automated bull won't let me through. I hate to close my account but I need a card where I can communicate with customer service when I need to. I am very disappointed in you guys and believe me I will NEVER recommend this card to anyone including my worse enemy. One thing I don't play about is my money and you guys are playing with my money. I will be withdrawing all of my money out of this account since I cannot reach any LIVE person. I cannot believe this company. I will gladly take my business elsewhere.

I get my money usually two days, sometimes even three days, early with RushCard. With my retirement and Social Security Disability benefits posted early, I'm able to make my payments on time and manage my finances better.

I have been with RushCard since 2016. Never had any problems with them until November up to now. My card was due to expire the end of December 2019 so I called them early in November. They said they system automatically sends the card out when it's time. I said ok. So it's December and it's reaching the time frame for my card to expire. By this time I never received the card and my card expired. I called them. They told me they don't know why I haven't received my card. Verified my correct address but in order for them to send out another one I had to pay 5.00. It wasn't right but I needed my card but I had got paid Jan 3 and needed my card to pay bills so they mailed out another card. Waited the business days I never received that card. I called back. They said they don't know why I haven't got the second card.

I've had RushCard since 2012. I don't like credit cards and I can't get a bank account at the moment so it's like another bank account for me. I also like that I get my benefits early.

I have been trying to get someone to call or trying to get in contact with RushCard for two weeks... You can no longer speak to an actual person... They say they've updated the website but I still haven't had my issue resolved... For the SSI predicated dates is from 2018.. If it take so much to switch from rushcard I would... Whatever you do don't ever get a rushcard because if you have a issue you'll never be able to talk to someone.

Rushcard has very bad customer service. They lied and said contact them after 1am to get my tracking number and they lied. No one gave me my tracking number and my card was cut off last week without me asking.

With RushCard, accessing my money is easier. I keep it with me so I don’t have cash on me. I don't have to worry about going to the bank or that the bank is gonna close or that the bank is closed. I do direct deposit and get my money ahead of time. Also, I save more by being on a card. With cash, I spend it. Then you have people that need to borrow money. It was sensible. I say that I gotta go to the ATM. And I just leave it there. However, when I tried to create an online account, I was told me that my CCV code was incorrect. They told me I will be receiving a new card this year in March and hopefully when I get that new card, I’ll be able to create an online account. Other than that, I love RushCard. And I like the color of my card.

I’ve been a customer with RushCard for 11 years and I use it for everything. But, my experience hasn’t been great. It seems like money keeps disappearing -- there are these different hidden charges, like ATM withdrawal is a dollar. I can also hardly understand their people half of the time. There is a language barrier, and I don’t like the process. I had an issue with a transaction that I did not authorize and it seemed like I had to go through hoops. They wanted me to turn in all the stuff and you always have to fax things in our local office. It was a lot of things that I didn’t want to deal with anymore. My husband, on the other hand, has a card and when it went through like Facebook, they put it right back on there. Overall, I can't say everything is bad, but I’m thinking about changing over into another card right now.

I have been with rush for years and for that last year it's been one problem after another. MY deposits are not on my card when they should be. I had a deposit right now that has been pending since 01/20/2020. I called and can't talk to anyone. When online the chat isn't any help at all.Im looking for a new and better card.

Russel Simmons was advertising RushCard a lot and I liked the fact that with them, you get direct deposited two days early before payroll on Friday. So, I tried them out in 2005 and I've been using them ever since. Their customer service reps were pretty easy to work with, though sometimes, you don't get the correct information. But other than that, they were polite and good. Also, I do direct deposit on my card all the time and sometimes, I use their reload locations. Usually, I go to Walmart or CVS Pharmacy, and there's another place called something cashing. Overall, I'm very satisfied with RushCard.

I've had RushCard for over two years and so far, my experience has been great! You can use it for a whole lot of things that I didn’t know that you can use it for. You can pay bills, you can use it like a credit card, and so many different things. It doesn’t cost that much for your purchase to be transacted. I have two of them because being disabled, I use one for a set of bills and another one on another set of bills. I use those mainly for things I can’t get to right away, so I don’t have to worry about trying to get to different places. It's convenient and it’s easy to load, although I haven’t gotten used to how much they charge to load the card. They need to be improve on that. Everything else works really well. It lets you know when a transaction is being made, and you can receive text alerts or email on what purchase was done, and what your balance is. I look into mine to keep up with what’s on it. I really love it, overall.

I know how my deposits normally go, like everything would have been going good on a Friday or it’ll come in early if it’s a holiday, but as of the last two or three checks, they have been coming in after when it was supposed to. RushCard's rep said that they have a new system. Everything is updated and they can contact you through email. I don’t like that kind of service because if something goes wrong, you can’t speak to somebody over the phone. You have to go online and speak via chat. But I would want to speak to someone to actually see where my money is.

I appreciate the phone call from Nedra. She listened to my concerns. After thinking about her comments to my concerns I believe the most significant improvement Rushcard could make would be in communicating better and more thoroughly, both in written form (websites, ads) and phone customer service and chat customer service. Specifically, it should be communicated that Metabank ATM's may charge a fee but Rushcard will refund it. And please make sure the system is fixed such that that happens automatically, like with Charles Schwab and other cards. I should not have to call a supervisor to request a refund of the ATM fees. It can be programmed into the financial system. Same issue with the replacement cards, communication. Please communicate to customers before you order the replacement card that their existing card will still work in person, i.e., when they swipe their card, but that they will no longer be able to use their card over the phone or online until the replacement card arrives in the mail. I would like to see it such that the CVV is not turned off until the customer activates the replacement card. Is that possible? Please look into it. Customer service and chat agents need to be trained on these two issues. Nedra listened to my concerns and assured me she would explore improvements in these areas. And I feel reassured as to Rushcard's concern for me as a customer since 2010. Thank you.

I like using my RushCard for direct deposits and I have it for a long time now. But I don't use their reload locations. I don’t know why you have to pay to put money on your card and that makes no sense. Other than that, their customer service has been okay and we get things resolved.

Nathan was very helpful in RushCard corporate off live I greatly appreciate her help in resolving this matter so quickly

The customer service was good to me and there was an advertisement on television, so I decided to use RushCard. It manages my financial well. But the only thing about it is that they charge so much to get money out of the ATM. I had $18 on my card, and I had a $15 purchase. So, it didn’t go through because they charged me like $3 and some change to do the purchase. But I got a way around that, though, because when I go to the grocery store, it only charges like a dollar to get money. If they could not charge so much to get it out the ATM, we would be good. I bought the RushCard to get paid two days earlier because it always comes in handy for me. If I did it through the bank, I would get it on a Saturday, and I don’t like that. So, I’m good with how I get paid.

I been with RushCard for 10 years and now I'm having issues need to talk to someone and no one never answers the phone. I see a charge on my account that I do not owe back. I won this dispute and now they trying to take it back plus I disputed another transaction but I never seen the refund posted from Boost Mobile. So since you guys dont have customer service anymore how do you expect me to find out any info? I feel my account should be cancelled cause I'm not paying something I know I dont owe when I have proof I won the case. That will be called robbery from your own damn back. Rushcard has become bad service. You gets no answer, bad email response and nothing gets fixed. I need my account number and can't even get that. This is crazy.

RushCard is excellent. They always handle my account the right way and on time. The monthly fees are manageable and the app always works. I can always see what I'm spending and what I have left. I could also see what I'm doing. I love RushCard and I will stay an active member.

I Have been with RushCard since 2005. Never had a problem with them until now. My card expired on 12/31/19. Didn’t receive my replacement card. Called for another one. The beginning of this year still haven’t received. This one have money on it that I have no access to. Called for 2 days and there are given me the run around. 1 agent informed me that they can send an card within 1 to 2 business days but I will be charged 35$. I feel as though that should be waived being as though I haven’t received neither card. Spoke to a supervisor that was really unprofessional to me about the situation. Kept putting me on hold as I was talking to him. Called back to speak to someone else and they hung up on me.. Once I’m able to retrieve my funds I will not be using RushCard again.

RushCard doesn't give you a limit of what you can take out in a day and I like them better than NetSpend. It’s also a pretty easy transaction when I'm doing direct deposit on my RushCard and using their reload locations. Aside from that, they helped me a lot when I had a payment dispute on something that I canceled.

My issue here has to do with the lack of communication and the length of time it takes for this resolution. I went to one of the partner ATM's and attempted to withdraw $400. The ATM did not give me any of the money and the 400 was deducted from my account. Found out that the ATM had an internal dispense issue and that it did not reverse the funds to my account so I had to contact rushcard to get my money returned. Rushcard has undergone some major communication changes and you can not get to anyone on this without a hour plus hold. Ever since 12/27/19 change they had I have been waiting for their 10 day period to wait for a resolution on just getting the funds returned to me. I even had the ATM company agree to give them the events that occurred in the hope that that could help speed up the process.

I received a call from Nedra ** regarding my issue. She was very helpful and resolved my issue quickly and in a professional manner. I wish management in the call center can all learn from her. Thank you Nedra!!!

I heard good things about RushCard but I had a few concerns. The automated system lost a lot of function. If I wanna communicate with someone, I can't talk to anybody and I have to go online. Still, my experience have been excellent. I get my money early and I'm able to pay my bills on time.

I been waiting for two weeks to get a replacement card. No one has reached out or ever helped me. I get the worst customer service I have ever gotten. All I want to do is close this freaking account and get my freaking money. I hate these people. I haven't spoken to one live person yet. It's been two weeks.

For the past 10 years or so that I've been with RushCard, I had no problem at all. I don't have to worry about credit card and no other scam. This is simple. I have direct deposit but I didn’t had it when I first got it. With direct deposit, I get my money beforehand.

A month ago I reporting unauthorized charges of around $167. They had me sign an affidavit and sent a new card. Now, usually with any other bank the money gets put back into your account. But noooo, RushCard claims to conduct an investigation and then a month later you receive a letter saying that they won't be paying you back because they saw no error on their part. What a bunch of BS! I was happy customer since 2011 until this. DO NOT USE RUSHCARD. They won't protect you.

Customer service and payment issue. I am extremely upset. I been a customer since 7/2007, how is it possible you have direct deposit with someone, yet the representatives have no info for you. This is ridiculous, I will have to close this account out because I definitely don't trust it anymore.

A while ago, I heard about RushCard through Russell Simmons. When I went back to work, I figured it was such a good card then, it would be one now. It is in a league all by itself. It's very helpful and with it, you got a whole lot of benefits. I was getting my check faster and everybody accepted it. Uber doesn’t accept certain cards but accepts RushCard without a doubt. Also, a lot of cards take more of your money when you buy something, but RushCard doesn't do that. You have a set fee for a month, plus they take a dollar every time you make a transaction. If you at the DMV and need something to prove your identification, you can call and get a PDF and prove that you are the person that you’re trying to get identification about.

I was robbed and and shot six times and someone else used my card because my info to my card was in my wallet. I filed a police report and sent it to them and they still refuses to give my money back and I contacted them and they were so rude. They need to

I had returned some stuff purchased to Walmart. 2 of the returns were credited then immediately debited again from my account. Then 2 pending amounts for each of the return amounts were debited from my account. Total was over $300. I called customer service and tried talking to them. Absolutely ridiculous and horrible. I even asked for a supervisor and she was even worse. She was completely rude and EXTREMELY hard to understand. I still can't get a definite answer as to what is going on with my money. Walmart says it's my Bank. I really wish I could speak to someone in the USA so they can understand me and I can understand them. I've had Rush since 2016 and this is my first issue with them and if I dont get my money it will be my last with them.

I've got Rushcard for 10 years now. I get paid two days early and there's no waiting in line at the bank, which I love. But I'm disappointed we don’t get text alerts anymore. I have to use their app now if I have to go pull out money out an ATM to see where my local ones are. I've used that several times. I just put in my password and it logs me right in. Recently I had to call about my new card getting mailed to me. They had told me that my new card was out and I had to be receiving it 7 to 10 days. It was a really quick process.

RushCard has been hassle-free, and the charges aren't extra expensive. I don't have to carry cash and I spend less money. But I have a claim right now, and I have some charges taken off my card from a company under Google. When I called RushCard I immediately put a stop on my card. Then I called Google. They researched it and saw that it was some kind of automatic draft. I did make a payment with them, but I didn't authorize them to take any additional money. They did, but they refunded all the money to my card except for my $72 and some change.

Updated on 01/23/2020: I have been dealing with this company for over 10yrs, I've been so patient with this company. At this point I'm disgusted by them. I called in 2 weeks ago in regards to fraud transactions, and to have a replacement card sent in which had to wait 7-10 business days to receive. Week later spoke with someone from corporate to have a card expedited that takes up to 2 business days. It's not been a week and I still have no card. I've been asking for the past 2 days for a solution for me to access my money to help take care my children and out of the 6 reps I've spoken with including supervisors I was told can't help me. To continue to be treated this way is outrageous.

I would first like to say I’ve been with RushCard for four and have had my ups and downs with them. However today took the cake and I will no longer do business with them. I received a direct deposit from a new employer and rush card wouldn’t deposit my check. The reason they kept telling me was the name didn’t match (I use two different last names). I had four different phone calls trying to see what I go do to rectify the situation to no avail. Come to find out there was NO NAME on the deposit. That’s why they wouldn’t deposit it because that’s their policy even though the routing # and deposit id matched. They were very dismissive, unprofessional and not willing to give a solution. It took four phone calls to them to resolve the issue.

I like RushCard. I've had it for almost 10 years. It works fine for me, and why I keep it is my money comes a lot early. Receiving direct deposits hasn't been a problem either. Reloading is okay. You can only load like 500 at a time.

I am so upset. Been with Rush since 2007. If it's not one thing it's another with these unprofessional people that can barely speak correct English. I am so over you guys. I've been told so many dates from the 28th to the 29th till the 30 till now the 31st telling me that when social security release my funds FYI according to them (rush) as soon as the government release my money they will posted. Smart people social security only posted from their own mouth. They will not release sooner than the 3rd. If my bank give us funds early that has nothing to do with them.

I am having a horrible experience with RushCard! I have called the customer service number on several occasions and each time I've called, I have been on hold for a representative for hours at a time! This is completely unacceptable and a huge inconvenience to me. My card was misplaced or stolen and I am attempting to request a replacement card. I have not verbally spoken to anyone regarding this issue and I would like to get this rectified as soon as possible. I have funds on my card and there is NO other way for me to access them without getting a new card! I have been a Rush Card member nearly 4 years and I have NEVER experienced poor service as such. After this experience, I am considering switching to something easier and more convenient.

Upon writing my complaint I was not happy with customer service, including my card being mailed to an old address. I was immediately contacted by the home office this morning and informed the matter is being corrected. Ms. ** apologized for any inconvenience this has caused and I was informed another card is being shipped priority mail to the correct address and I should receive it by Friday of this week. All expedited shipping fees have been waived and proper credits applied I was also informed by Ms. ** I will receive an updated tracking number once the item is obtained by her. I really appreciate the professionalism provided today and look forward to receiving my card this week as promised.

I had some fraudulent activity on my card on Dec 17th. I contacted the company and they immediately suspended my card. You would think they would expedite my new card because it was right before Christmas and I explained I get direct deposit on my card. But NO! After I few days I called and they said I would not receive my card until after the New Year. I explained my situation to over 3 different reps and no one was able to help get my card sent out sooner Or overnighted. This whole experience has put me in a hole. I wasn’t able to finish Christmas shopping for my 3 kids or pay bills that were due. But again NO concern from any reps I spoke with. Mind you I’ve been with RushCard since 2004. Very disappointed in the company. Worst customer service ever in my book.

I have been locked out of my account since Christmas eve because I entered in the wrong CVC from the back of my debit card. I called on christmas eve and everyday last week but because I can't remember the phone number on file I can't access my account. I sent in verification of my ID, social security card along with a letter and still nothing. I was told I had to wait 24 to 48 hours and still nothing. I wasn't able to go Christmas shopping for my son who thinks Santa skipped his house. I just want my money. I have been with you guys since July 2007 and to jump thru hurdles and hoops just to get my money is outrageous.

I have been with Rush for over 10 years! I am going through the worst customer service experience with them. A gas station has a unauthorized charge of $125 on my card. I ask Rush to cancel it and they won't. Said they have to wait 10 days to post the funds back. Knowing it an unauthorized charge and me being their customer they should post the funds back ASAP! This is making me reconsider my business with Rush! And I’m going to cancel. My account after this is taken care of. A regular back would have posted the funds back by now.

I've had RushCard since 2009. I like that I get my money two days faster, which I think all of the companies do that now, but RushCard was the only one that was offering it at the time I went with them. And then also at that time, you could get a credit for $5 if you didn't have it on your card available. I kept it because I’ve got so familiarized with my account numbers and I didn't wanna have to remember another. With somebody that's been there for a long time, it would be nice to get a little credit every now and again. But I understand they might think they’d lose money that way because people can switch prepaid cards like they drink water.

I can pay easily online with my card. I use it for my direct deposit and I haven’t had any issues. I'm getting paid a couple of days earlier than the rest. Their fees used to be quite a bit, but they don't take as much out as they used to. I don't even notice it. I’m happy with it.

All my friends had RushCard and told me about it, and I had one person tell me she was applying for it. It’s much easier having it and I use it instead of bank accounts. I get my direct deposit quicker and always on time. I had a dispute at one time and the reps handled it very nicely. I filled out some paperwork, sent it in and a couple of weeks later, I got my money back from it, so that was good. I have a reload center in Walbridge right down the street from me. The machine was down one day, but other than that, no problem at all. The reps were fantastic people. They were very friendly, helpful and did everything they could to help me. I am very satisfied with my experience with RushCard.

I have been with Rushcard since 2007. At first everything was great. No issues if I had a concern it was fixed right away. Now I’m always on hold, I have sent in my information so many times and they have yet to update my information in the system which results in me having to turn around and again fax papers for the mistakes they made. They say, "We can no longer update your information on the screen. You have to send it in and we update it." I’m just stressed and over it.

RushCard, Where is my payroll direct deposit? My employer, American Arbitration Association, deposited my payroll check on Fri. 12/20, in which I expected to receive my deposit the same day, no later than 10:40PM. My employer deposited my payroll funds early in order for me to prepare for the holidays i.e i.e gas and tolls to travel, grocery shop, gift shop etc. BEFORE CHRISTMAS. Today is Mon., 12/23 and I still have not received my direct deposit. I am demanding that Rushcard release my direct deposit from my employer American Arbitration immediately.

I came across RushCard on TV and it was convenient. I like the option of transferring to family, so I got my son one also.

I've had RushCard for over eight years. They load money from different banks or companies earlier, which is mainly the benefit of it, and they don't charge any late fees or overdraft fees. Everything goes in completely when I reload and do direct deposits. To reload, I just go to CVS or Walmart and just load it automatically. There were delays in loading and receiving funds but just a few minutes. Other than that, I've had no issues. Their reps have been very efficient.

I love getting my money quick and easy thru Rush Card, but I hate it is no live customer service number where you can contact them directly to speak with a representative. When a company has access to your money you should be able to speak to a live person for questions and concerns. That's really the only negative feedback. Direct deposit load time 5 stars. Customer service barely 2 stars.

RushCard is like any other prepaid cards. I've spoken with their customer service a couple of times and one time was when my name was spelled wrong. But it was a typing error. I must have typed it in wrong, so I had to get another card. I told them about it and they fixed it right on my account. I hope they would not charge a dollar every time you use the card because the other ones don't.

I tried to make a withdrawal for $400. The atm machine didn’t give me the cash but still deducted off of my account.. I called customer service and none of them speak proper English which makes me feel I’m NEVER getting my money back.. They also said I have to wait till 12/26 which is after Christmas and I had important business to handle with my money.. Customer service doesn’t help at all.

This is the worst company ever. The call center is outsourced and no one speaks clear English. I have been trying to get a replacement card, sending faxes with all the information they requested and they continue to say they can't read the documents. I have sent my lease, financial statements and I keep getting the run around. All of my money is on my card and because I am a senior citizen they have been giving me the run around. I will be reporting this company as this is clearly elder abuse.

I have two cards with RushCard, and I just lost one. When they said it was time for me to put my information in, I lost the card, so I can't put my card or number in there. I had an actual card, but I didn't call and get it activated yet because I needed it to get to work this morning to take a lift. But now that I'm at work, I'm waiting on 9 o'clock to come so I can call and report it missing, but wanted to transfer the money that I do have on the card to another account that I have with RushCard. But it's so hard to get in contact with the customer service person.

I’ve been having problems with other banks and so, I decided to try RushCard, and I’ve been with them since 2008. It helps me keep track of my money and it’s quicker than going to the bank, standing in the line and waiting on different paperworks when you try to get the documentation. I just wish posting of payment would be a little faster. Instead of three days, maybe a day or even that same day. I use their direct deposit every now and then, and their reps have always helped me with everything I needed.

RushCard is a wonderful card to have and my experience with them has been fine. I've had them for a long time and their customer service reps are wonderful. They get all my issues situated. With RushCard, I like that I get paid before everybody in my job. I spend better and I'm able to save too. I am also able to pay my bills online.

I have been with the company for 4 years. It has been poor customer service when it comes to filling disputes. The process is lengthy and they do not honor your dispute. They also keep you on hold for a very long time before they get a non us speaking supervisor who is eager to get of the phone with you. This company needs to be taken down because it does not protect its customers.

I have been a customer of this company since 2017 and yesterday’s experience with the last supervisor I spoke with who refused to give me her name and employee ID number, who was child like, nasty and refused to even tried to in even get my issue resolve is the one who twisted my hand in writing this review, I spoke with Bryan after her who at least tried more than she did who was not in a supervisor position but also could not assist in getting the issue resolve.

Updated on 01/01/2020: I continuing to do what is asked from the Rush Card customers rep. They continue to be rude and unprofessional and will not seek solutions for the issue I’m experiencing of updating my information. Also, I’m being racial profiling because I’m ** and they continue to not accept my identification due to being **. I have send a color copy and continue to be treated harshly.

I’m very satisfied with RushCard's service. I've been using it for about 10 years now. I get paid about six hours before everybody else gets paid. When I moved to another company, I got another prepaid debit card, and it kept on overdrawing on me for some reason. Also, every time I made a purchase, they took an amount off of there. I was with that other company for about six months, then I decided to come back to RushCard because it was very convenient. You just pay for what you need. I have the app on my phone, where I check my balance, and there’s one reload location about 20 miles from here, at an Albertsons. It takes about 10 or 15 minutes for the money to go in, and it’s usually on it before that.

When I call RushCard takes care of whatever action to do right there. My direct deposit is always on time. They post it, and let me know it’s there exactly. They always keep me updated with the emails and they always let me know what's going on. But what I wish they would get is a debit card with the chip so that you would be able to use it like a credit card. So that we will be able to use the card for traveling and even to rent a car. We’ll be able to use it more. But RushCard is probably better than NetSpend and all those on television.

I love my RushCard. I’ve been keeping it for about six years now because I get paid early and it's convenient. It’s just set up on my direct deposit, which is a pain if you ever had to change it. So, I’ve had good customer service.

I paid 35 dollars for a replacement card and was told that I would have it the next day. I didn't receive it. So I call and was told that it could take 1-2 days. I would have never paid 35 dollars for that. Then the lady told me that I could pick my money up from money gram but it cost 30 dollars so I said that I would do that but then was told that I can't because I order a card that would be here in 1-2 days. I been with Rush since 2015 and to not be able to get my money how I want to is crazy. I'm done with rush. It's the first of the month and I can't pay my landlord if I get kick out. You think rush will have my back. I doubt it. Horrible company. Only out to take from the hard working people. Rush is a sad company. Don't use their services. Amber **

I've been with RushCard for nine years and so far, everything has been working fine with them. I had an interaction with their customer service rep when somebody made transactions on my card, and it was good. It was time consuming considering I didn't know how to transfer funds from one account before they closed my account. But their rep was really patient. He guided me through everything, so the experience was good.

I have been a RushCard member since 2012. On November 17th 2019 I called and reported my RushCard lost. It has been 13 days direct deposit has hit, Thanksgiving has come and passed and I'm still waiting to receive my replacement card in the mail. This is ridiculous. This is a huge inconvenience for me and my family. RushCard needs to come up with another way to allow people to get to their money when their card has been lost. This doesn't make any sense. They also need to find a way to reimburse people for late fees on car notes weather payments that will be made using their account when the card is cancelled because it has been reported lost or stolen. I bank with Wells Fargo as well and that this time I wish that Wells Fargo had my direct deposit.

I like RushCard. I got it to order stuff off the computer or pay bills, and I just put money in it when I need to use it. This morning, I got an email from PayPal saying that my automatic payment didn’t go through. And I never even heard of this company before, but I contacted PayPal already. I had a similar problem before, where I had money on the card and then I went to pay the bills, but then it said that I didn't have any money. Somebody had charged something for $80 back-to-back within a few seconds. I called RushCard right away and they handled it very quickly. They finished their investigation and they put my money back on the card, and they were really nice about it.

Whenever I order stuff, a card is always required. So when I saw RushCard on the TV and that they had a promotion code, I ordered it and I've had my card ever since. I am able to manage my finances better now and one thing I noticed that I like is when I order something and it's supposed to be this particular amount but then the one I ordered from say this other amount, then I call RushCard and get with customer service and they help me take care of the problem. I've had to call customer service twice already and after I gave the amount to the one I ordered from, the next thing I know is that my money was back on my card.

What the hell is going on with my Direct Deposit. My employer have approved my time on Monday morning and my Direct Deposit is always on 5 pm no later than 10 pm. I still haven't received my direct deposit and it's almost 12 am Thanksgiving Day. That really doesn't make sense at all and everything went in before the Holiday. WHERE IS MY MONEY!!!!

I liked the fact that I could add money to my RushCard whenever I wanted to and using it has been perfect for managing my finances. I also like that I have secure information with them and the card makes it easy to buy stuff online. I use it to pay my cellphone bill, too. Then, I have a bunch of stores near me and I just go in and reload it there. One time, I was having an issue changing my address. I called them and their reps helped me. It went great and I had no problems at all. All in all, it's a good card to use and to have. I also recommended it to a couple of my friends who were looking for a card to load on occasion and use it for a fund money.

I got my Rushcard in 2012, I used it for a direct deposit for my per capita payment. I have had a hard time getting through to someone to talk about a replacement card, Finally when I did they advised me to send an ID, social security card and proof of residence. I sent all the needed documents in and requested to change my address on file as I have moved. The representative confirmed they had changed it. I paid for the expedited shipping, on the day that my card was supposed to arrive I called UPS and tracked it. Come to find out it was delivered to the wrong address. I am extremely frustrated because I made it a point to call multiple times and verify that the address was updated to my new address and it would be shipped there.

Reading the most recent reviews I see I’m not alone. I also had fraud activity on my card and I’m out $700. After filing a dispute they also denied it. I’ve been a card holder since 2009! It’s very frustrating and stressful. After speaking to someone from RushCard (and they are hard to understand-language barrier) they said I had to write a affidavit to reopen my dispute!, file a police report and I need to send them proof that it wasn’t me that had made those transactions! I am deactivating my card once I get this resolved!

My sister told me about how great RushCard was, she loved the card, and that one gets their money early with it. So, I decided to get one which I've been using for a while now and I love it. The only issue I had was back in 2014 when somebody stole my card and took all my money off of the card. When I got a replacement card, I didn't know that I was supposed to use a different card number. Since I had the card with me, I always use the same number so that I can remember it 'cause I'm not good at remembering numbers. I used the same PIN code again and the bank that they were using at the time tried to say that was the issue. I even did a police report and sent it to them but they still won't give me my money back. And then RushCard changed the bank since then.

I had Rushcard for 5 years now and one day I see a atm I wouldn’t use. And two days later all my money was stolen while I had my card with while I was at work. I called in. They opened a dispute and I filed a police report and they said no fraud was found. Redid the dispute and they still said no fraud after I submitted my schedule showing I was at work, police report and I sent a letter. And never received my money back and it’s been 2 months. What should I do.

I get my money two days early with RushCard and I’ve been doing better in my finances. I’ve been using it for twenty years and it helps me a lot. It’s not difficult at all to find a reload location near me but RushCard should get more people that could speak and understand English.

One of my daughters had been with RushCard and because I heard her experiences with it, I also got one. It gives me a little bit of a hitch going on every time and I'm able to manage my finances better with it. Getting your pay a couple of days earlier is also a plus because I'm on fixed income, mostly everything that I do pay is due on the 3rd and I don't get my check until the 3rd. So it would cause me a little bit of a complication with the bank because I'm having to do late charges on the 3rd. Everything on the 3rd is late charges. So by me getting my money a couple of days earlier with RushCard saves me money.

I went with RushCard and since then, the card has been helping me keep track 'cause usually, if I have cash, I really don't know where my money is going. As long as I swipe my card, I can always go back in my account and see where my money is at or where I spent it at. Also, RushCard's customer service reps always help. Whenever I call and whatever issues I'm calling about, it's always fixed right then and there. Having this card is very convenient, especially when the weather is bad. I don't have to go out to pay my bill. I don't have to go to the store and wait in long lines. Through RushCard, I get my pay earlier. If I'm getting direct deposit for it, I might get it five or six days earlier, especially with the holidays coming up. Most people might get their check after the holidays. At RushCard, I get mine before the holidays even come.

You're supposed to get the text whenever you make a purchase with RushCard and I never do. It works maybe once every other month and I enroll all the time for it. It hasn't been consistent since it's been offered. Also, there were times the numbers wore off of the card and I've lost it and had to get replacements. It's hard to get ahold of a talking person. It doesn't do that option. I had to keep pushing buttons until it gave me the option to speak to an operator. They can definitely improve on that. That was a nightmare, trying to get ahold of a live person. And then, let's say you're calling and then you get your balance and you push something else, it'll say, "Try your call again." It says that a lot. Another thing is I'm in Arkansas now and I haven't found anywhere here that can even load it. You can't use another card to load. Other than those, I don't have any problems with it.