RushCard Reviews

I have been with Rushcard since 2011 and I have never been treated like this, I had multiple transactions I didnt do and card was not stolen or lost it was still in my possession and I called to dispute them, they issued out new card and but never paused my current card and I ended up with 18 total transactions due to that, and now its been 3wks and I have yet to receive a card and I have nearly 3000 on my current card thats blocked and they wont let me speak with anyone about it they just send you to a chat thats kicks you out when you write something or they tell you to wait 1 to 2 business days for a rep to get back with you.

My stimulus payment loaded onto my Rushcard and I noticed that they kept nearly $200 and provided no reason - no charge was listed, nothing. This has now happened again, only for more money this time and again, no charge or explanation of fees or anything. I switched banks because of this and now my balance says $0 but under "Transactions" it shows a negative balance for the second amount they took.

Man all y'all lying like hell on here. It's on Google Rush Card is the biggest scammer.. But bump all that. I have been asking for a replacement card two years. I Haven't gotten it. A lady had to take my money off the card. Now y'all know during that time I needed my money like now. I have gotten my money off my card because they tellin me I have to remember some stuff two years ago.

I am a 10 year Happy customer of Rushcard in spite of the disappointing dispute I've been dealing with since 5/26/20, when I went to the Allpoint Atm to make my withdraw but my transaction denied but withdrew from my account. I notified rushcard the same day, they told me about the dispute on the recording but they didn't email me anything until a second call to them on the 28th. Faxed them the proof on the 29th And I can't get a credit to my account until 6/11/20 because of they're delay. What I really don't understand is, I'm a 10yr. customer and you have access to my Direct Deposit. But you can't look at the proof and speed up the process to get me out of a financial hardship for using your Atm. I'm disappointed But Loyal!

I have had a very bad experience with RushCard. I had three transactions that I am disputing on my card and no one is willing to return my money back to me. I've been a customer since 2010 and I think that I should be treated in a different manner with this transaction. I have had a very bad experience with the customer service representative. They they do not help you in trying to resolve the matter. I am just so done with RushCard altogether.

Rush Card agent hung up the phone on two times. Already bad enough I been on hold for a hour. These people don’t care. Ever since this virus people are disgusting and disrespectful. Rush needs to do better. I can’t even trade my money because rush card system is messed up. Even my friend card that had rush card having the same problem.

So I had a RushCard a year ago for my taxes, stopped using it but come to find out my stimulus check went on that card. I cannot get a hold of anyone after an email sent to me from Rush Card told me about my direct deposit. I cannot get a new card because every time I call my wait time goes up and not down. My 1200 is on my RushCard account and I CANNOT GET A NEW CARD, WHY??? I am reporting you to the IRS cause this is not right. I ain't never had so much trouble out of one card, I would give you minus 2 stars. How can I survive if I can't get my money the Government sent in this crisis?????

I've been with RushCard for over 7 years now and never had a reason to change my phone number so I never bothered. MY STATE RETURN WAS DEPOSITED INTO MY RUSHCARD ACCOUNT ON 04/15/2020, ALONG WITH MY STIMILUS CHECK ON 04/15/2020 and to this date rushcard has not credited my account. What I have a hard time wrapping my head around, is why is not some kind of safeguard set up in case one does not remember his/her phone number (and I'm not talking about the 4-5 security questions they ask) for after answering them, they still intend for you to fax a i.d, social and proof of address: (I WOULD THINK MY MONEY WILL BE LONG GONE BY THEN). Were all locked down with no access to a fax machine etc. We're fighting for our lives out here during this virus, and this is how rushcard responds to its customers. Pretty good indication that someone is dropping the ball.

I am writing this review because I have to comment on the customer service that is provided. It takes plenty prompts to even get to a live person and when you do speak with them most of them are not very helpful. I have been a member since 2018 and every time I have a less than productive experience I say I am going to cancel, however the only thing that stops me is that I am able to get my direct deposit two days earlier which has been very helpful.

I have had RushCard since 2014. I have recently discovered someone has hacked my card information and was making multiple transactions that totaled to $700. These purchases were made in California, I live in Richmond, VA. First, it is beyond me that they allowed the purchases to go through in the first place, seeing they are made across the country. How come it wasn't flagged, and I wasn't notified about these transactions. Second, it has been over a week, and not only has my new card arrived, but these transactions has NOT been credited back to my account yet.

I have been trying to contact Rushcard for 2 days to have my account unlocked and also order a card. I get the same message, "All our representatives are busy. Try again later". So disappointed. I need it fixed so that I can have access to my money. I understand Covid is affecting it but there needs to be some sort of resolution and another way to contact them when your account is locked.

I have been using RushCard for 10 years. My account has been suspended for the last 3 months. I have called frequently and been unable to speak with a rep. I have emailed numerous times and only receive Automatic Replies. I have tried to chat with a rep and they dont respond. I have not been able to access my money and now my stimulus check has been deposited into the account. I call customer service only for them to say "They are too busy. Call back another time" and hangs up. Rushcard has really put me in another financial bind Again.

Horrible service. Money was deposited to the card but the card I have expired. I hadn’t used the card in months. Tried to call to get a new card. Recording referred me to website. Website wouldn’t let me create acct. recording repeatedly says exp high call volume. Meanwhile my money is just sitting there & in the midst of Covid-19. I have bills to pay. Also sent emails- no response. They managed to charge me a $9 fee but have no one available to take calls. How do a company take money but have no means of communication available to their customers?

I've been a RushCard holder for years. My account was froze and the only way you can unfreeze your account is by calling. So I called and went through everything just to be hung up on. I've been calling for 3 days straight and still nothing. I was given a option to write a person online that sent me off with a email that said I would get a response within 24 hours. Here I am 4 days later without a response or any money. This is unfair and I feel like my money is being held hostage. I can't even get into my account because it's locked so I'm stuck... I'm a single mother of 3 children and I also have a house and bills to maintain. I think I draw the line here. As soon as I get ahold of someone I'm moving my money To a real BANK..!!

I understand that Covid-19 is an issue with places closing. But the urgency in disputing charges, replacement cards should also be a priority. I've been calling for 3 days and can't get through. This is not the first time that I've had issues with getting to a live person. Just to try to speak to someone. I always had to "claim lost or stolen card". I've been with Rushcard since 2008 even more within the last 3 yrs for early deposit on my paycheck. The website, App have no type of solution. If I have to wait 'til Friday then so be it. Not worth the hassle of trying to talk to someone.

I've been with RushCard for over 10 years and it is truly one of the worst experiences of my life. I'm missing money on my card and I cannot get through to anyone. They have no Live customer service reps and when you called their numbers it goes straight to voicemail and then it hangs up on you. How can I get access to my money, how can these people hold your money and you can't even have access to wit or access to talk to any Live customer reps.

I had an unauthorized payment of $447 withdrawn from my account going on two weeks. I have tried to contact RushCard and no one answers the phone, the automated system comes on to say that their call volume is high then hangs up???. There should be a direct line to call for urgent issues like this. I have been a rushcard member since 2007 and needless to say this has been the worst experience ever. I have mailed a dispute letter and still have not heard from anyone.

I’ve been emailing and calling RushCard since April 1 2020. Every time I call I can’t get nobody on the phone. Send over 10 emails. I placed an order with AT&T but the order was never processed and my card was debit three times for $99 dollars. I’ve been trying to reach RushCard to release the funds. I called AT&T and AT&T don’t see the funds or pending transactions on they end. I don’t understand RushCard. I’ve been doing business with them for years but I will never do business with them again ever. This ridiculous. How you can’t anybody on the phone and no replies to the emails I sent them. So unprofessional.

My experience is exactly that of Rebecca of Olathe, KS. I was debited from GOOGLE*YOUTUBE SUPER INTERNET 94043 CA and lost thousands of dollars. I paused the card and called Rushcard on numerous times. I have even recorded the call where they tell you that due to the COVID epidemic, there are fewer live representatives and then hang up soon after they tell you the call volume is very high. They don't even keep you on the line, they just hang up. I have been with RushCard since 2011 and have had many similar issues. I was only able to dispute the charges from google pay, and only some of the money has been returned. I believe this should be followed up by the Better Business Bureau.

I been with Rushcard over 5 years never had a issue until this last 4 months.1000 dollars was stolen off my card march 2020. I called 5 days straight couldn't get in contact with no one. I emailed them bout it. They sent me a message from an automatic machine generator. This was over a week and half ago. I went to the website which has limited functions. They told me to write them. Did you read it right? Write them. Are you serious. There's no credit card company in the world where you can't get in contact with somebody by phone besides rushcard. You can literally have thousands of your dollars on card and you can't talk to anybody by phone.

I like that since RushCard is prepaid, you put on there what you need so you can’t use what's not there. I like the convenience of loading it any time I want to. And it’s kinda instant, as opposed to if going to the bank and depending on how much. The direct deposit was a great feature because it does what it says on TV that you could get it two days before the normal payday.

I had the Rushcard card since 2005 and everything was good. The customer service have gotten worse over the years. I like it because of the two days early paycheck but just recently they suspended my account. I have no access to my money. Can't get in touch with no one. With everything that's going on the rushcard really inconvenienced me still not knowing day by day how I'm going to feed my kids because I have no access to my money. I took my direct deposit off the rushcard because when I get paid I can't afford to not be able to access my money so I'm not satisfied with the rushcard at all. The rushcard had no reason to suspend my account.

I have a direct deposit pending. I got a email requesting more information but didn’t state what was needed. I’ve been calling all day and sent a email and no response yet. All I get is to call back. I’m just trying to receive my funds. I sent a document of my drivers licenses just trying to guess so I can receive my money. I’m very frustrated and have been a customer for years at this point. I’m unsure of RushCard since I can’t speak to anyone about my funds!!!

Hello my name is Daisy. I had my issue resolved as of yesterday, Rushcard started emailing me and letting me know that they are aware of my complaint. They told me the steps to take in order to have my issues solved. Thank you rush card for being there and not forgetting about your consumers through this rough time that America and the whole world is going through. God bless.

I have been trying to speak to someone since 3.19.2020 about getting a new card, being my card was expired and all my money was on it. Never spoke to anyone so I just requested a new card. Finally, get my card 3.28.2020 and now I'm unable to activate it or speak to anyone about it. I have been sending emails and trying everything and still no luck at this point I wanna cry. I AM a single mom of 3 young kids, light bill almost due and have no food at this time, I'm desperately trying to resolve the issue!

I have been a member of Rushcard since 2007. Recently because of being a victim of fraud, I had to replace my card. I have had two paychecks posted to my account without a card. They said it was sent March 14th and still no word on the card, no response as to how I can get my funds during this pandemic we are facing. I'm extremely disappointed.

I have been waiting on a replacement card since January 23, 2020. I ordered two cards and was charged and never received either. Finally got in contact with company and they said it was a problem with my address and had to send it to corporate and should take 2-3 business days. That was 3 weeks ago and still haven’t heard anything back. I want to get my money off of my account. Is there any help I could get or do I need to take legal action just to get a card or my money?

I have been trying to get someone on the Phone or respond to any of my emails for the last week. I am locked out of my account and have zero access to my parole deposit which was deposited on 3/18/20. I have have been a Member for over 5 years and have never experienced anything like this and have never been late on any of my bills except for this week. Can someone please tell me what more can I do to resolve my issue. Thanks.

My RushCard has been hacked by someone in Alhambra, CA and so far $850 has been stolen. I cannot get in touch with anyone in customer service to help me. The call volume is too high, so I keep getting told that I need to call back as all agents are busy. I have sent an email to customer service informing them of the situation and as of yet I haven't heard back. I sent the email on Monday. I'm supposed to hear something within 48 business hours. I would imagine that the Coronavirus has put a kink into the process, but I'm freaking out. I just want confirmation that I will get my funds back due to the zero liability clause. Guess I'll see what happens.

I love RushCard and the early deposits. Also, I really like the incentives that they have sometimes through the holidays. Like a holiday season ago, they did the no ATM fees. It was really nice.

Same situation that I went through in 2015. No access to my funds, customer service is NEVER answering the phone, website and chat are no use when your acct is locked, and I have no way to get my funds?

Hello. I been with RushCard for more than ten years and they treat me like I'm not one of the customer. I think that they been stealing from my direct deposit from social security office. Right now my at a hardship with my family. I have a discount notice for my lights gas and a seven day notice for not pay rent. Can someone please help me with this issue. They been holding my money since February 24/2020. I faxed all my information to them and my account is still blocked.

I heard about them from a family member and I went with them because of the early pay. I used to like that I got paid on Wednesdays instead of Fridays. But it switched and I was getting paid on Thursdays, and then sometimes I got paid on Fridays. It was also hard to even get somebody on the phone. When you call the customer service line, you have to press it for something that you do not want. They do not have a customer service line for other things. It has to be like you’ve lost your card or things like dispute a charge in order to get somebody to address stuff. I have had this card for 10 years and it used to be way better, but I do not know what happened. It took a curve in the last couple of years because I switch back all the time -- I just switched from RushCard. They need to make a lot of updates. They are stuck in the past. The website, nevertheless, is perfect.

I've had my Rushcard for more than five year and I just use it to pay bills. I'd tell friends and family to go ahead and get it. I get my money early and using the card is really easy. It works like any other debit card. Customer service has been pretty good too.

I have been with Rush for a while, no problem, but now very disappointing, can reach NO One!! And I am locked out!! The phone messages they have is the dumbest I have ever heard, how can you not talk to nobody!!!!

I tried to stick with them because I get my money early. But the first thing is that they shouldn’t be charging people who get direct deposits! The second thing is that you can’t even reach a HUMAN!! I don’t like my money to be held hostage but that’s EXACTLY what they are doing!!

I lost my card on 2/27 and went online and phone to order a new one, I was told 7-10 business days, as of 3/13/2020 which is the 10th business day I have not received my replacement card, I logged on to my account and used the help bubble and requested a call back which I received. I was told that my card was sent out on 3/1/2020, I told customer service I have not received my card and she said I can pay for expedited services which is $35. I told her I would wait until 3/16/2020 but my card still hasn't arrived, I couldn't go to work today because I have no gas money, RushCard will be the reason I lose my job and with this Coronavirus and quarantine I need my money for emergencies.

I get paid two days earlier from work with RushCard which is a plus for me. With the card, I’ve been able to keep up with bills and pay them online. But I had an issue about a year ago where I couldn't put as much money on there as I thought I could. I had to come in on two different days to do it. Also, I have a hard time getting in contact with someone when I need to speak about an issue that I have. The website is awesome but sometimes, I feel like I need to speak to a live representative. Other than those, it's been okay. RushCard is a great service to use and I would highly recommend their services. The fees are okay. I get direct deposit so I’m only charged a monthly fee versus the dollar every transaction.

I've had RushCard since 2008. It has been so long so I didn’t want to change and do everything over. Also, I like that I can transfer through each card and that my pay comes early. My whole family has RushCard.

I've been with RushCard since they came out. I got it because at that time, I didn't have a bank account and I needed to go online and do stuff and pay bills. However, there are hidden fees. I've gone online and looked at my transactions and tried to do my own research, but I haven't asked them where all the fees came from. Other than that, it seems to be fine. It's also a nice benefit to be getting paid early. They also have a pretty simple website that's easy to use.