Netspend Reviews

My experience with Netspend has been great. The reloading feature is good but I hate the fact that I have to wait an hour if I reload more than $100. The direct deposit has worked better though.

I like the direct deposit of NetSpend. I get my money almost two days faster. It's easy and fast when I use the reload locations too.

I'm very pleased with Netspend. I've been a customer for several years and don't have any complaints. Whenever I have a situation and call their customers service is absolutely wonderful. They always take care of the problem and be very professional about it.

Was she I was supposed to get relief stimulus for covered by IRS. I sent the IRS all the information so that I can get my deposit so now I have to wait for the damn thing by the mail. So yeah not happy.

My stimulus check was deposited into an account that was inactive and I no longer have a card attached to. I had opened a business account since my last tax refund and had allowed my personal account to just fade away. I was able to have a new card sent to me that had the balance from my stimulus check on it, and close the business account I no longer needed in less than five minutes. Awesome.

The government stimulus check had been deposited to an account that was closed, I kept calling 3 days in a row. Waited 3hrs one of those days, I was desperate my rent was due, then through the grace of God a customer service agent in lost or stolen cards helped me not only clear my account up but held on the line while I ran to the nearest gas station to purchase a new one so I could have my funds immediately, I wish I would have caught her name, because she saved me and my family from eviction. Hats off to your customer service, it's the very best.. And I tell all my friends this story. Thank you so much.

After submitting a review about the emails and login problems. The very next day a rep called me. Lea was her name. She assisted and helped me with ever single issue and did so with much desire to correct them ASAP. She did just that! Very pleased she called me promptly!!

I am very happy with my service and I wouldn't change a thing. Thank you so very much. I have been a Netspend user for awhile now and I love it. I get my check on the netspend account every month, but I still haven't got my stimulus check yet.

I saw Netspend on the website on my computer and one of my coworkers was telling me about it. I’ve been going online and doing things by phone prompts and it's very easy.

Hello my name is David and I'm from Portland, Oregon. My problem started about 3 weeks ago now, and it all began when my cell phone bill was due and due to the coronavirus my mobile carrier has no locations open so they tell you if you don't have a debit card to go purchase a prepaid card from the store to pay your bill online. I proceeded to the nearest convenient store which happened to be a 7/11 where they have a few different prepaid cards to pick from and boy I wish I knew then the horrible experience I was about to get myself into in the following weeks after.

This was one of the worst companies I've ever had to work with. I bought 3 of these Netspend Debit Visa cards so that I could load them with money for my kids. The package said activation was simple and I figured they would be a good way to give them money to spend. However, after I got home with them and reading the fine print, these cards are absolutely RIDICULOUS! The charges to do anything are completely absurd and to use this as anything other than a convenient way to pay a couple large bills would be an incredibly moronic way to waste money. Each purchase they will steal $1-2 and if you don't use your card for a while, they will charge you $6!

I got Netspend for stuff that I need to buy off of my phone and Netflix. I've added money to it which is easy to do and I like that they will send a text message to your phone about your balance because I'd forget that sometimes.

With Netspend, I can get my disability money faster. I get it in a week, which has helped me tremendously. I got a 7-Eleven right across the street where I can load money on my card. It's really convenient and I don't have to wait in line on the 1st. I also pay my rent early.

Last month, somebody, somehow, got the last four numbers of my card. They told NetSpend, “I’m Steve ** and I lost my card. Send me another one.” Then a card ending in ** was used. $658 was taken out at three different locations. No one knows my PIN number, not even my fiancé. I’ve never given out my wallet or my card. I have complete proof that it wasn’t me, but it took NetSpend 30 days to reimburse me.

Updated on 04/25/2020: I have been a customer for over 10 years with Netspend. Today they shut my account down for a transaction I made and said I could no longer be a customer with them. I ordered takeout because we are on lockdown. My stimulus check Is supposed to go to this account too. I have no way to pay my bills or access my money. It’s not fraud when you make the transaction. I verified all of my information correctly and the transaction amount. They still said it’s fraud and couldn’t discuss the rest of the details with me. I’m left without any money to live. This is unreal! I can’t believe this is happening right now. I have no way to take care of my family.

It’s been over five years since I had a Netspend account and it pays early. I use direct deposit from my employer.

Closed my account for no reason. I even called before I sent my direct deposits. Representative said my account is in good standing before Covid 19 pandemic they stopped all my direct deposits. Because of that he caused problems with stimulus direct deposit. Do Not Go them All access with NetSpend. I haven't gotten paid in over a month and I have kids and bills to pay. Facing eviction at this point.

I haven't had any problems using the Netspend card. It helps with online purchases and stuff. I don’t have a job right now, so when I have money, I just put on there and if I gotta buy something, I have money. Also, I just go to the store, get in line, give them the money, and they reload it.

The NetSpend card is really good. I get paid two days faster. I like it. I just got my aunt to get one yesterday. One day, I added some cash up there, and it took about two days for the cash to load on my card. I called the woman at the store and she said that maybe it was just their system. I gotta wait till the money get up there. Every time I try to pay with my card, it was saying declined. I just put money up here so it couldn’t be declined. The customer service was professional and patient.

It been almost a week now and I have $100 on this card that will not activate. I have tried calling customer service and I have not been able to speak with anyone. I was told by Dollar General to just hold on to the card until I'm able to contact someone because they can't refund my money. BAD EXPERIENCE.

This is a complete mess of a business. I lost my card, I have moved and I cannot log in online, so I call...and call, and call. NOBODY will take my call. I get a recording after having to run around the phone system only to be told I can't talk to anyone and login online. I CAN'T without my card. This is a total ** show and I am not happy about it. Very poor customer service. Pandemic or not, I know call reps can work from home and I can't even get an option to hold for someone. The one star is because 0 stars are not an option

Hi everyone, I’m Shanike. I’m 24 and I’ve had Netspend for 10 years. Things were good at first. Ever since I’ve been old enough to get a decent dollar things have went FAR downhill. Anything I’m EXTREMELY dependent on that I trusted netspend with got locked away and getting a hold of a person on the phone is like pulling teeth. My account is currently locked, I’ve sent 8 emails over the last 3 days to them via the customer service email address and still no response. I’ve called over 100 times to get sent back to the beginning of the automated system or hung up on after hours of being on hold. This is absolutely horrible.

I haven't been able to reach anyone in your customer service department for the past 3 days!!!! I've sent numerous emails and called a bunch of times to get my card unlocked!!!! They locked my account because I tried to pay a bill in full that comes out of my check every two weeks. They said it was fraud. When I called them to release the hold they said I was good to go. Then when I went to pay that bill, they locked my card, AGAIN!!!! Since then, it's been nothing but a run around... I do have bills that are due!!!! And to whomever reads this from Netspend, You have poor service and I will be taking my business needs elsewhere in the future.... YOU HAVE LOST A CUSTOMER THAT'S BEEN WITH YOU FOR OVER 7 YEARS!!! MY ADVICE TO ANYONE THINKING ABOUT NETSPEND, DON'T DO IT!!!!

I received a gift card and I was trying to activate, I waste a lot of time trying to speak to someone following online instructions because wasn't impossible to active online. Finally, I reach someone and they want my Social Security whole personal information, the gift card was only for 15 dollars I wasn't trying to open an account but they force you to do this otherwise if you are not giving your personal information you don't have access to the funds, Consumers Affairs should look into this, finally, I lost the 15 dollars because they charge after 60 days of inactivation 5.99 per month so I final of the day I owe them money, this company is a joke, SCAM, they are theft and DON'T BUY ANYTHING for this company you would get a rip-off.

I was contacted by a representative from Netspend. My issue was resolved. I had another account open that I wasn’t using and that account was deactivated. My account that I use is okay. The representative that reached out to me was very kind and professional.

I called Netspend customer service 60 times I still could not get through. Instead I had to call Metabank to get through. Was on hold then for an hour and 20 minutes starting calling at 8 am when they opened. I think you are a fraud. My account was open. I just lost my card. Received my new card on the 15 of April. My stimulus check was supposed to go on there. Had the same account same routing info but since my new card was not active yet they sent back my stimulus check. That's not right since I had an active account.

Put money on a Netspend card April 15, 2020. Was not able to activate the card. When I called customer service nobody answers. Busy signal. No one responds to the email. MANY cannot access their money. What’s going on with Netspend. We need our money now!!

I am so upset. I had two transactions that an online merchant said Netspend declined and yet netspend took the funds out of my account. Spoke with netspend. Initially they told me it was a "hold" that would fall off in a few days. Then to find out it was actually paid. Spoke with customer service (who barely speak English). They told me to file a dispute. I have waited almost a month for my dispute only to be told that my dispute didn't qualify for a provisional credit under regulation E. I would love to know how not. Netspend says my next update will be 5/14. I don't plan on them giving me my money back. I guess I'm just SOL. Couldn't have happened at a worse time economically. I am reporting this to FTC.

I filed a dispute with Netspend cause my taxes were taken off my card. I sent in proof of the conversation between me and the individual and I also sent in the police report and release for from hospital that I was admitted to during the time of my stay. They said "They found no error in the investigation" which is a lie cause if they had called and verified any documentation sent in they would know well. Yesterday I get a text my stimulus hit literally a few hours later that morning to be exact all that was taken not only that a security company keeps trying to charge me and I’ve asked netspend to remove them they didn’t do. They charged my account as well.

I have been on hold a total of 13 hours over the past 3 days, hung up on more times than I can count. I was out shopping after finally receiving my stimulus check, which was very much needed since I was one of the ones close to a month ago to be laid off due to the pandemic. I made one purchase and used an ATM, next at Walmart where I was getting my kids Easter Stuff, I was in the check out line and they locked my account??? I stood there in line for an hour on hold just to get hung up on. So, I go home and call and after 3 more hours of hold time, they tell me I need to e-mail them certain documents to prove my identity which I did.

A deposit was made to my account last night. My account is locked due to some fraudulent charge. I have sat on hold for 1 and a half hours when they dumped my call. I am livid. Now I have been on hold for another 30 minutes and counting.

Poor service. After holding for an hour & 45 minutes, the hold music went silent, no one responded but suddenly I'm back in the phone queue and at the very beginning. So I had to reenter all my information. The very next day, I held for 54 minutes, a representative answered and just kept saying hello (3 times) as if he didn't hear me saying hello right back to him, then he disconnected the call. When I did reach a representative, she was unable to help me so she was transferring me to the all-access department but instead sent me back into the phone queue and again, I had to start from the beginning. So 3 1/2 hours and 3 calls into them I still don't have my issue resolved.

I’m contacting you regarding my IRS tax refund check. First off I seen where I can add up to 3 cards and so I tried to Add my fiancé Navina **. They told me to call them the day my refund hit my account. I called in. They told me they had to close my Acc because my fiancé couldn’t get a card. I then ask can she be remove and can I get access My funds. I’m out of work due to the virus and needed my money to pay past due bills etc. The lady said let her see a way to remove her and take the hold off my funds. I waited 2 hours on hold just for them to connect me to fraud department who then told me money will be sent to me via check in 10 days. I said ok.

Yes my Illinois unemployment benefits were deposited and release to my Netspend account on April 9, 2020 but yet they are not on my netspend card. It has been two days now. I’ve sent several emails to Netspend. I have called several times, been put on hold and there’s nothing done about this. I am very, very, very unhappy.

When I first started off using NetSpend the service was good. Now it’s horrible. I will be switching card service because there’s always a issues with my money in direct deposit and I don’t like that. And also it’s always a problem with speaking with someone. They never respond to my emails or anything. Just horrible service all the way around. I’m switching to a different provider today cause NetSpend is terrible. My text alert saying my deposit is one thing but my account balance said something different.

Two weeks ago I was in the process of purchasing an Item; I had $258 on my Netspend card. Unfortunately I waited over an hour between the check cashing clerk and the Netspend customer service; waited over 35 minutes to get an available Netspend customer service on the phone, when he got to talk to me, he couldn't figure why I couldn't retrieve my money out; he mentioned "You can only take money out of your account only by going to the bank": Mind you, I've been dealing with prepaid cards for the longest; I always do all my transactions with the same check cash where I purchase the card from.

I am a longtime customer of Netspend. But this week the day before my direct deposit, someone was able to charge 178.00 in fuel at a 7-11 in 2 separate charges WITHOUT MY CARD BEING PRESENT. I only had 56.00 in my account. After 40.00 in overdraft fees my account was 152.00 overdrawn. In the middle of a pandemic. I called customer service and explained the issue. I was told that they would dispute the charges as soon as it actually posted to my account, at this point it was authorization like when you use your card at the pump.

I do understand that this is a hard time for EVERYONE, but I start by saying that I am dissatisfied with how my grocery pickup orders were handled by Netspend, Kroger. I did an online order for food, and my total was 237+, end result the end total completed at 86+. This original purchase was on March 26th, and it is now April 3rd and Netspend will not release my funds. They clearly are preauthorizations that are now over 7 days old. I have called and waited on hold each day before work, and either they secretly transfer you back to the main menu or tell you to call the merchant. I have also sat on hold in EXCESS of 2 hours for Kroger who verifies the funds were released days ago, and they have faxed netspend. I now have to get up again in the morning 2.5 hours earlier than my shift just to call them again. As soon as I'm able to I will be using another company.

Had Netspend for a while now. During Covid 19 lockdown could not access my account or use my card. 3 days going back and forward trying to resolve my locked acct. Sent ss card i.d. tax forms etc. Still can't access my money. I have kids and homeless, thanks to Netspend. I will never use this company again.

NetSpend sent me a card in the mail. That was the first credit card that I had and I've been using it since 2014. Once I found out that they had the app where I could see all my transactions without calling, I really stayed with them. Then about a month ago, I told the lady that I lost my card and not to cancel it ’cause I could probably find it, but I never did. She said that she wouldn't cancel it, but she would send me the card for my new account, and I never got it.

Managing my finances has been good since having the card because I've been able to check on everything and make sure everything is good. I get notifications when everything is coming off and on there, so I like that about it. Their representatives have been professional and very nice, too. They always try to help me. At the time something messed up, they were quick to help me with it. Overall, it is good and you should get one.

I use Netspend to load money and it's very convenient. Most expenses besides my rent also come automatically deducted from my card. Plus, the customer service people are very knowledgeable on any questions that I've had and they were very friendly to talk to.

I worked with NetSpend's reps a couple of times and I got really good responses. I got their card as a savings account type of thing. Whenever I get to shop online, I can use it. That way, the payment would not be out of my regular checking account. However, with them, I have to go through a lot to get to a person. It took forever to get a rep. NetSpend should make talking to an individual accessible. Still, I like the convenience of having their card.

We wanted to transfer our money back and forth when we need to. We wanted to transfer the money that my boyfriend got from work back then so we needed something that would let us and it was quick and easy with Netspend. One of our friends told us about them. Reloading the card is easy.

I have had Netspend for many years and have always been very happy with it. Over the years I have become disabled and have been having family members put the money on my card, which has never been a problem until today. After sending my granddaughter with my money and my card, the merchant informs her that I have to be there to show ID!!! They said it was a "new policy", well it's a major inconvience to me, who had to get out of bed and get dressed and go back with her. Now, who on earth is going to PUT money on my card! I would like to know the idiotic reason for this. Please explain.

Netspend is convenient and doesn't charge a whole heck of a lot when you use it. I use it when I see something online. But I’m not much of an online spender. I also use it to do my son-in-law’s phone every month on Straight Talk. Usually, when I put money on it, it shows up within a couple of minutes. But they charge you to put money on it. The quantity of reloading locations is amazing. There are all kinds of places Also, the customer service reps have been great every time I've called.

I've been having issues. Two weeks ago, somebody hit my card and they haven't put the money back or anything like that. However, I can’t get ahold of anybody. I guess due to this Coronavirus, their times have changed. Also, they told me about the All-Access card. The only thing I didn’t like about it was that it's white. It doesn’t have a name. No nothing. Other than that, they’re good. We use the reload locations every now and then. Doing a direct deposit is very easy. What I try to do is we transfer money from my wife’s account to my account or vice versa so she has a card, too. My money comes in two days early.

I purchased a NetSpend card for my daughter in the amount of 30.00 so she can purchase something online. She's 15. Anyway they require that the card be activated to use for a purchase. I had to provide my social security number. Once I given my info they stated I already had an account and it had a hold. I asked for a supervisor to see if the issue could be resolve. They kept me on hold and no one came to the line. So they just taking my money not knowing what occurred and I am very???!

I like everything about my NetSpend card. The interactions with the customer service team turned out pretty good.

I originally called about this issue a year ago & was told the account was updated. Now that I'm applying for my loan I am finding out I was lied to. Not only was the account not updated but each representative gives you a different response. I'm in the middle of confirming information for my home loan. I am the 2nd card holder on an account but I'm also the only active card on the account. My simple request was to have an email sent that states that I am a 2nd card holder on the account. Some reps say they cant but all change their mind when you ask for a supervisor and tell me the issue was resolved. They sent the email I need but they haven't. A supervisor tells me there is no one else to file a complaint to. This is ridiculous and will cause me to lose my home loan.

Due to the nature of my business and work, I live most of the time in Europe. From here, no matter what browser I use, I can not access any of the Netspend pages in order to keep up with my account balance and activity. Therefore the only way I can keep in touch with my account is to call them for any matters I occurred, calls which from here are costly. And the problems I face trying to use the card from here, on the spot or even on the line, are so frequent as like on regular basis. To try to avoid my card to be blocked by their security system any time I plan to physically use the card I call them in advance to authorise any purchases I may use the card for. Even so, it happened several times being travelling abroad my card to be blocked and my business or vacation to be ruined. These are my major problems among many other disappointments I have since I hold this debit card.

This company is fraudulent. Somehow they were able to "obtain public information" of my 12yo son and send him a "prepaid" debit card completely unsolicited because, you know, he's 12 years old and not in a legal position to enter into contracts. I called to inform the company and met with complete apathy from the Philippines call center. This type of business practice puts people at risk for identity theft and it's obviously illegal. I have reported this company to the better business bureau for this egregious business practice.

Four (4) separate, unauthorized charges were made on one of my NetSpend cards totaling $493.07. These were charges that a decent fraud prevention program should have caught. I called NetSpend and reported this incident and I was told it would take a minimum of 10 business days to investigate and could take up to 45 days. I proved I was the authorized owner of this account with a long, positive history with NetSpend and didn't authorize these charges. I was told that didn't matter. I would still have to wait for what could be 45 days for a resolution. I bank with several banks and understand the zero liability VISA guidelines. They all assure me they will restore me back to my original condition in a couple of days. This has only happened to me one other time and Bank of America gave me my money back immediately. I'm pretty sure NetSpend is not a viable alternative banking option going forward.

My Netspend card is driving me crazy. I just got it a couple of weeks ago and I've used it for direct deposit. I've loaded money on it also. The fees are ridiculous. It's charging me $10 for one transaction. When I go to 711 to put money in, it charges me $4. When I take the money out, it charges me $3 or $4 too. NetSpend is accessible though and it's not like a Bankard. It's something quick and easy.

NetSpend is handy. I've been getting it reloaded at Walmart and Kroger. I use it as a debit card. I've had the card for probably a year but I hadn't had a use for it until lately. I ended up ordering another card but I haven't got it activated yet.

I purchased a Western Union- Netspend Card, and it has been nothing but a disaster. On the back of the card before, I purchased it, I ensured that since I am not an American citizen, that a foreign national could use it. The card clearly states "for U.S. citizens provide a social security card, and for foreign nationals, provide your foreign identification." The company has done nothing but give me the runaround and consistently ask for a social security number although I provided them with my foreign identification. The company is clearly providing false advertisements. I really had hoped to work with them.

My husband picked up the Netspend card through Dollar General. We used it for a one-time bill and I'm satisfied with it. However, I don't know how to add money back on it. There's also a fee and they take money from you so we're not gonna put any more money back on it.

I have been with Netspend for some time and would never use any other prepaid card! Their customer service is one of the best around. They handled my problems quickly and without any issues. I recommend Netspend all the time to family and friends. They offer the best card and services I have found.

I had to get something quickly. Netspend is an easy card to use. I don’t like the fees that are attached like when you make a mistake in an ATM. You end up spending eight bucks. So some of the aspects of it, I do not like. But the representatives from Netspend are excellent. It was a very good experience.

I've been using the NetSpend card for a while now and I have enjoyed it. The customer service have been great as well. I like the fact of getting paid 2 days early and the $10 cushion that's provided. My statements for using the card is easy to read. I can call to check on a transition that hits my card if I'm not familiar with a transaction.

Reloading my NetSpend costs me $3.74 at Walmart and it's simple to do. However, NetSpend should let their customers know when they change banks. They changed banks and I was not notified. I filled out my taxes and I had the wrong account number and routing number. So, I don’t know if my taxes are going on to my account or not. I talked to Netspend's team and they told me that it would still go on my card. It hasn't yet. I’m taking their word that it’ll go in there but if the numbers don’t match up, it ain’t going in.

I don't think it's fair to charge extra money for withdrawal when they already charge us too much money anyway. I am on a fixed income and I need a discount or a bonus. Netspend was not my first choice. Everyone can't afford that extra money to pay bills.

For some reason I could not get money from my friend Matt the other day when he tried to send it... He added the money so his card at HEB and waited about 30 mins before he tried to send it, but it just kept giving him some error message... He said he was going to call customer service and he wasn't even on the line with them for 5 mins it seemed! But ya! They fixed it all when he called customer service! Thanks y'all for the speedy fix!

Every time I use the card, they send me a text message. I’m very happy with it. I use it for purchases and withdrawals from the ATMs. I’m very happy with the service.

I've had my Netspend card for some years now! It's been very convenient for paying my bills online, ordering online, adding funds, etc.! I love it! I have no complaints but comments! I've even ordered one for my mom! I recommend anyone who's reading my comment, to get you a netspend card, You won't regret it! Go on, try it! Carolyn, from Dallas

Had my account blocked due to yearly payment, had to call and have it removed and payment allowed to go through. The operater was very helpful in processing the payment and taking off account block. She also made a note on my account that I will have that payment once a year, so my account doesn't get a block again. Very good customer service, answered my questions with no problems, and solved the issue right away.

This place has reAlly upset me, I just started up with them, I was getting all this stuff in my online account about you been approved to upgrade your account to all access, well after they sent me a new card to get started, I could not activate my new card so after calling a few times they told me since I had a filed a dispute I had to wait. I called again to cancel this dispute since I resolved it with the company. One of Netspend's rep said ok they would cancel. Now the next day someone from netspend calls saying I can't cancel the dispute and had to wait until March 17 for a update, like all this is just not right that they can't cancel this dispute putting me on hold to upgrade my account. Am very upset and wasted like all this time fighting with them. Don't know why they just don't cancel the dispute I asked them to, just not right...

Because of an unauthorized charge to my account, the rep. closed my account, re-issued me a new card with my balance on that card and said I'm to receive within 3 business days. But he was not professional and did not want to listen to me.

I appreciate the time and effort that being taken when it comes down to my information and the trust and confidence that NetSpend uphold. The service is fast and they listen to what questions you are asking. I always recommend NetSpend services to my family and friends because of their caring for what their customers want out of a prepaid card.

I like the way you treat your customers. I would recommend other people to y'all. Everything went gone good with y'all even when you're upgrading me. It made it better. Do not know what y'all want. I did my best.

I recently went into Ace store to withdraw money from my Ace Elite account and was charged $74 to withdraw. I don’t understand why it isn’t the normal $3 withdrawal fee. I recently upgraded my account to ace elite but now have to consider possibly closing my account due to this outrageous fee amount.

I have had Netspend for 5 years and I absolutely love it???? Highly recommend. Bank accounts had never been for me! Get paid 3 days in advance and my yearly refunds go on super early too. Don't have to worry about overdraft fees or bank hassles.

I called this morning and talked to a representative to ask if my tax refund would be rejected since it is over 7500. The questions I asked her it seem to me she didnt know the answers. Seems like the representative is researching the answer herself because she kept putting me on hold. She seemed unsure in her answer. She even asked where is my tax refund coming from? How can I get a reliable answer and fix a potential problem when the representatives arent even sure with their answers?

I had nothing but problems with regular banks and gave up on the idea of having an account when I found Netspend, I was surprised by their service and happy to have them up until last year. I was paying an RV dealer towards a down payment when I decided not to purchase a trailer after all. I was told that my money would be held until I picked another trailer to purchase. When I stated that I did NOT want another trailer, that I didn't want any at all, I was told that the receipts for my payments show that the money is non-refundable. While that was true, I didn't sign any agreement with them, not even those receipts. How can any company decide your money is not refundable without you giving the okay with your signature?

I've been with Netspend when it first came out. It's very easy to use and you can load your money locally. So far, I've depended on that part of it. I just recently had a problem with it though and that was the only issue I've ever had with it. The person who took the statement took it wrong and said that I had agreed to the transaction and I had not. I had agreed to make the transaction. However, I did not know that the information that was coming out from the other end was false information. So, they did honor, went ahead and put the money on my card, but then they turned around when they investigated. For some reason, they thought I was okay with the transaction that they took it back off. So now, it's at negative $70. They said they're leaving it as it is and I don't see why.

I got NetSpend about five years ago and I like that it wasn’t a credit card. I can pay my bills on it and I can add and load money on there as well. My husband was working job to job and we know if we were to open a bank account, it wouldn’t fit for us. So, NetSpend was the best option at the time. I'm saving. I load money on it and I just keep adding to it. There isn’t a lot of reload locations though. And also, when we go to the ATM, we have to pay $3 to $4 even paying the monthly fee for us to not be charged. But it still charges us $4 to $5 on the ATM when we try to pull money out. I’ve tried specific locations that you can use free and they still charge us. Other than that, NetSpend's reps are always great. I’ve told others to get the card because it is a really great card, and it’s easy to use.

It's convenient being able to load the money and always knowing my balance. And when I go in and load it, it's easy. I also like Netspend’s consistency, how they keep me updated. I had an issue one time with them but they called me right away and corrected it. I was very happy with it. They were right on point, talked very clearly, answered all my questions and solved them out real quickly. I like the way that they protect their customer.

My wife made a $25.00 donation to a Presidential campaign recently-the entity collecting the donations for the campaign proceeded over the next two days to take out 5 more $25.00 transactions totaling $125.00. I called Netspend and reported this incident and I was told it would take a minimum of 10 business days to investigate and could take up to 45 days-even though I told them it was not an authorized transaction by me-and I have to wait until they even approve me for a provisional credit-these transactions were not authorized by me-what needs to be investigated? Bank of America gives you your money back right away-why can't Netspend?

I put money on the card. A few months later I check to see the remainder (since I did use it once). And there is $0.00 on my account/card. Can't believe a scam like this is sold in grocery stores across the country.

NetSpend is a very good card which I've had for about three years now. I get my money faster, the direct deposit. And the customer service is pretty fast. If I have any issues or questions, they answer right on to the point. Thank you NetSpend for making my life a little easier. My kids have one each as well.

I have NetSpend account. The very first time I used direct deposit was great. I got it two days earlier than I got paid. But that followed Friday someone withdrawal over 200 dollars from my account from an atm in another city 3 hrs away while I have my card in my possession. How does that even happen? I just made the account, only used it when got paid and in 2 days my account has been hacked. And was told to wait 45 days to determine an investigation when I did everything they ask within the same day I made my claim and police report and sent documents to the email suggested within 2 days. I did wait or anything and still haven't received my money. NetSpend is a fraud. Please shut this system down.

We’ve had NetSpend for several years. We have direct deposit. We have everything like our taxes deposited. I like the convenience with Netspend. Also, they’ve always handled everything great.

With Netspend, I get paid earlier. I get a benefit check and that comes in early. It’s convenient. There’s been a little miscommunication on some certain issues, but other than that, it's been quick with them. They’re always professional too.

My experience was the worst. First they sent me a card that still belonged to someone else, then that person took money from my account once my paycheck was put on the card. They accredited me the money that was taken, then the same person took more money from me, I made an report about it and now they’ve been investigating since Jan 9th on some ** that they can easily fix and that was basically their wrong doing. Now I have to wait and have been waiting for them to give me MY MONEY back that was stolen because they decided to send me a card that was still being used by someone else. They are unprofessional and not trustworthy.

With Netspend, I like that I get paid two days early. It's good.

I was told when I filed a dispute that if I turn in a written letter I would receive a provisional credit right away. But then I call the next day and they tell me it will not post until March... Are you kidding me? The employees here are dumb and need to be trained properly.... They suck!!!! Netspend is disgusting.... I want my money and I want it now!

I've been a Netspend user for 3 years. They have just left me stranded in Thailand with no access to my money. I forgot password of online account, tried a couple times, then reset password. Then went to log in and a message popup saying my account is temporarily suspended. Then tried to pay for a hotel with card and it wouldn't accept it. Never got an email why, and when I asked, nothing, just call us. Can't call toll free numbers on international roaming, been begging them through email to please call me. The emails are canned responses, basically **. As far as I'm concerned they had no logical reason to deactivate my card. And at a minimum could have been more helpful after I explained my dire situation. Customer service with Netspend has always been a rustle, it's like a 3 on a scale of 1-10, now it's a zero to me.

I've been with NetSpend since 2010. It has been really convenient for me. I'm on disability and I have my check go directly deposited. I really like the anytime alert. I know when a transaction is made on my account. I can tell what my balance is, and I know how much money I have left and how much to spend. Their customer service team has been very helpful.

I'm absolutely happy with Netspend. I’ve had it for about five and a half years, and I’ll never go back to a real bank. I recommend it to all my friends. It’s easy to keep track of my finances because it’s right there. I get the alerts on my account all the time. Even the overdraft helps, the little $10 cushion. And there are no overdraft fees. Also, I’m 100% protected with theft. I had my purse ripped off, so I called their customer service, and they were wonderful. I had a new card within three days. I never had any issues with anybody stealing money. And it was absolutely wonderful that I didn’t have to worry, that if it happens again, I know that I’m safe.

I set up direct deposit through Netspend and all the info is correct. Friday is my payday and still no money. I called customer service and they said it is correct and I would have it Friday at 6pm. Here it is Saturday Feb 15th 2020 and still no paycheck. Nothing is posted to my account and I'm getting very angry. I have to support my children and netspend is screwing me over by not giving UK ng me my money.

I've been with Netspend for five years and it has been better to manage finances knowing what I can spend and what I can’t. And I definitely enjoy the direct deposit, getting it days earlier. I also feel good about the app. I get a text message every morning telling me what’s my available balance. Once or twice I’ve had an overcharge for when we lived in a motel after a house fire. The motel charged me the same thing twice and everything was resolved quickly.

I’ve been with Netspend for a few months now and I don’t like having to pay $4 every time I load the card. But they have been good so far that I’ve used the card and I like the Anytime alerts.

I’ve had Netspend for 17 years and I use it a lot for shopping and direct deposit. I also use Anytime alerts and account transfers, and I like the app.

I had Direct Express and I didn't like it but I’ve had Netspend for about six years now. I like that I get all my bills paid through my phone once my direct deposit arrives as well as getting my withdrawals. But I’m not happy with it. When I get my direct deposit from Netspend at the beginning of the month, $5 comes off my card and in the middle of the month, another $5 comes off. Then, I'm $3 in the hole. It’s a no-win situation just like with the Spectrum Mobile. I canceled their ability to take money off my card of $51 and then, Netspend and I did a dispute. The following month, they allowed Spectrum Mobile take the $51 back off my card again. Other than that, I'm satisfied with Netspend.

I use Netspend to do my direct deposit but I’m off work right now. When I start, I’m setting it up. I’m into contracting so the direct deposit helps out. I get the money a day early and I get alerts when the Anytime feature comes on. Also, the customer service has been very helpful.

I enjoy NetSpend. They offer better option. My checks go in in a timely fashion every month. And I don’t have overdraft issues or a bunch of other issues like you do with a bank. Plus I don’t spend much cash. If it was in a regular bank, then I’d have to withdraw cash out every day.

At the gas pumps re realizing I hadn't written down my pin number which I had changed the week before, one call & in less than 30 seconds problem solved. Thanks from me & the family in line behind me in the gas line.

Got two prepaid visa cards as a Christmas present, tried to use them for a lunch out with the wife after an hour of futzing around. I used my bank card to pay, as got no help registering the cards. I tried over several weeks to do online, on phone, but kept getting cut off hung up on or ignored. Not sure which. Spent last several hours today and I mean hours trying to get it taken care of so I could use them for my wife's birthday. After 8 or 9 tries both via computer and phone finally got two competent people to get them done one at a time, apparently they can't do two at a time. I would never want to go thru the aggravation again esp. since the cards only had 50 dollars each on them, I make more an hour so I lost money doing this.

My son had a Netspend card and he put me on it because I’m receiving my disability benefits on that. The money comes in early the whole time and I pay my bills with it. I only get disability once a month. So, I have to stretch my money. Just recently, GEICO took money off my Netspend card and they weren’t supposed to, which left me with $12. Netspend was gonna try to get me a credit back on that but we got cut off. When you’re talking with a representative, the phone call gets cut off a lot of times. It was frustrating for me. So, they sent me a letter. I was supposed to have some sort of in writing about what GEICO did to me. I was supposed to send it to Austin, Texas but I didn’t know all of that until after the fact. So, I was not able to get my credit. I had to borrow money from one of my girlfriends to get me through till my next payday. So, I wasn’t very happy. But it wasn’t anybody’s fault. It’s just how it happened.

I got a Netspend card this year because I hear they were a good company. I recently went out of town and had to keep loading my card for hotel fair and rental car purchases and they locked my card. I submitted all documents and they still emailed me saying they’ve forwarded it to the risk team for review. I have yet to pay any of my bills and will be reporting this to the Better Business Bureau!!!!

I've heard about NetSpend from a friend. I use my card to pay for Uber. I'm also trying to put my check onto it and trying to get the direct deposit option set up at the moment. I also use the app and I like it. I go into a store to reload where they swipe the card, I give them the money, and then they put them into my account. NetSpend's customer service is great. I like it.

I like the convenience of Netspend. There are so many places where you can load it. I use that a lot. It's pretty easy. I have been using NetSpend for quite a while now.

I like Netspend and I’ve always had it. It's is very convenient for me. I don’t have to withdraw anything and just keep the money in there. I use direct deposit for my kid’s benefits and for my work. I get everything through either the app or email. And if something goes wrong, they send me an email, which I like.

I have had the account since 2016 and I get my checks from direct deposit there. I also pay a bill online through a phone app. It's easy to use the Netspend app. It’s pretty good to manage my funds and it’s a good app. The people have been really helpful as well. For pretty much anything I've needed, they've helped me out. Everything has been good.

I love that the transition was effortless yet on point. I love all the benefits and whistles on this account. Thank you for presenting this account to me. I've been a NetSpend Customer for almost 15 years and I'll be with them for another 15.

I've been with NetSpend for years now. I like that I can transfer money over into the savings. And, when my card went into fraud, they immediately helped me with it.

Thank you Skylight for approving my overdraft within the hours of me clicking on it. Unfortunately My direct deposit was on the same day deposited late that day which broke the 24hr come back to zero with no fees so I was Hit with 3 25 dollar fees totaling 75. Either way I learned my lesson. Since I'm a disabled veteran getting money from the VA is the money I use to Eat and drink survive. Thank you.

I've had NetSpend for years. They have no overdraft fees, which was why I chose them. With it, I pay more attention and try not to go over. Every now and then I do but I don't get eaten up like with a regular bank, which kills you with fees. Banks have a fee for everything. You get a paper statement, you get a fee. Then they'll put you over and charge you 40 bucks. And I can't do that. I use the alert feature. Every time my cards are used, I know it. It has been taken a couple of times and the alert feature is how I've kept somebody from taking my money.

Everything has been going great with Netspend. I've been using them for over 10 years. I like that I don't have to pay a bunch of tax on it, and I can use it everywhere I go.

Netspend account security is topnotch. Had a breach of my account and Netspend was on it quick. Thanks to Netspend account was safe and the ordeal rectified. Thanks Netspend for being a service of the account holder. I will surely recommend Netspend to friends and associates.

I have had a Netspend card for years. This card has made my life better. The direct deposit option is a must, allowing access to my money earlier than I gad a at my bank. My Netspend card saves me from getting ripped off in at least three different transactions. Thanks again, Steven

I started out with Advance America. I went and got a payday loan, and then NetSpend bought out the company. Since then, I’ve been with NetSpend. I get the alerts on my phone every time I do a debit. I love that. I had an Anytime Alert first thing Sunday morning and I said, “I’ve already been debited that.” I was able to go online and look and see, and it showed two pending transactions for the same item. So, I was able to contact the company and asked them why they were debiting it again. It’s still pending and they haven’t taken the money actually out of my account. I use the direct deposit too. I get from Social Security and that’s on the 1st and the 3rd, and I usually get it about the 28th and the 26th. I love that.

My credit is so messed up so I can't get an actual credit card now, and all I have is prepaid. The only problem with NetSpend is that sometimes when I'm about to check into a hotel, I can't because they don't accept prepaid. It has left me stranded a lot of times because that's the only card I have. I've had the NetSpend Premier card for two years now, and that's the only card I can use Uber with. I do utilize the transfer alerts. It's just annoying because I don't have the account online. I used to have it, but I forget the password, and I hate making a new one. And every time you call to transfer funds is $5 and I don't wanna pay that. Some of the people who work for NetSpend have been okay. Either they will give you a pass or they will waive the $5 fee, which is really good. I just needed some kind of protection if I use my card in another country that I'm safe.

The regular Netspend card I had was a disaster. They made me go through stuff for three days that I didn't even had to go through and after all that THEY still canceled my card had to get a new card. I will NEVER OWN A REGULAR Netspend card in my life and I will NEVER recommend it to anyone.

My account was blocked because of an unusual charge. At first I thought it to be frustrating, until I was able to verify the charge and unlock my.account with ease. This was late night so I thought it would be difficult, but I was able to fix the issue through the automated service. I was pleased with the outcome.

Net spend is the best card I have owned and is always quick to help me with any issues I have and never disappoints me. I would recommend it to anyone and the fact that they always send me a card when I lose mine is just amazing!!???

I currently waiting for all of my information to arrive with my new card so I am super excited. We will see how it goes, so far, so great. Definitely Looking forward to my new relationship with Netspend! This is crazy! Great customer service. Thanks a bunch.

I’ve had Netspend for about a year now and it's been doing good. I do the reload option and the process is easy.

I can use my NetSpend online and make payments. I also use the app and do direct deposit. Everything has been great.

The fees are away my daughters card before she activated it. She received a card as a gift for her birthday but due to the need to call to activate had not used it. The expiration date was in 2021, but they said it actually expired 120 days after purchase and that the $9.95/ mo fee had used the balance anyway. Nowhere on the card does it mention a time limit to activate or the monthly fee, so just be careful. If you don’t want to waste your money (or make little girls cry because their birthday gift is worthless), I’d advise you to NOT buy Netspend cards as a gift.

I've been using Netspend for quite a while now and have been depositing my check on it. I use it on the internet and people don’t get to my main account.

I like the look of the NetSpend card. NetSpend is a very good fit for me. I don't like traditional bank accounts so I like the freedom that the prepaid card gives me. I use Anytime Alerts every day. I love it. It's very convenient. And not only did I get paid earlier than everybody else, but also, it has a little bit of an overdraft protection so that helps. The representatives from NetSpend have been very helpful and courteous to whatever I may need when it comes to the account.

I've had my NetSpend card for several years. I use it for everything including my direct deposit. I pay my bills that way too and I have automatic payments set up through my card. While I've had a couple of disputes, those have been taken care of immediately. With my NetSpend card, managing my finances has been much better. I used to write things down on a card all the time and my daughter showed me how to send it out through email. Now, I don't have to worry and my balance is always right on. I would recommend NetSpend for anyone.

I recently purchased the NETSPEND Visa Debit Card as a Christmas Gift for my 17 year old son so he could use it to put gas in his truck. When trying to activate the card online at the very end and after entering all the info required for activation it says "MUST BE 18 years old to use the card". Nowhere previous did it say you had to be over 18 years old. SO I thought well I am over 18 years old why don't I set it up in my name and I will use the card myself and figure out something else for my son (as I have 400 dollars on the card prepaid).

I've been using NetSpend for more than 10 years now. Using it has been easy. I put money in the card to pay my bills twice a month and I don't have any problems.

My sister had NetSpend and she always said that it was really good. One year, I filed my taxes with it and since then, I've always used it for everything. I like that I get my direct deposit or any transaction two days faster. Also, whenever I need help, I call customer service and they're on my concern right away.

I love the features that Netspend has. It helps me keep up with my balance or whatever transactions I make. And the representatives have always been courteous. I’ve had it for years and I've enjoyed it.

I used Netspend in the past, and I never had a problem with it. Their reps are helpful. And since having the Netspend card, it’s easier to take care of things over the phone and pay for things, rather than having to go to the actual place. You can’t overdraft, too. I didn’t get to use my most recent Netspend though. It got lost, and I’m waiting for the other one. It’s coming in the mail. Overall, my experience has been excellent.

I've been a member of NetSpend since 2009. I've had my stumbles but NetSpend has always been able to help me out of it. I would require everyone to use NetSpend. Friendly, helpful, knowledgeable people, the others cannot compare. If you don't want any problems with your prepaid card you must go with NetSpend. I believe MetaBank is behind you on your side there when you need them.

Getting my payroll check cashed from Netspend is convenient for me and I’ve had Netspend for 10 years now. It’s the only way for me to go. I get my Social Security check in there now as well, and I get it three days earlier than I’m supposed to. It’s amazing. Customer service handles my account fairly well. I wish my calls wouldn’t go overseas and the foreign-speaking people would be handling them. I wish they were Americans but we can’t have everything. So, they done a great job still. Netspend is easy to use that I don’t know why more people aren’t doing it.

I have had many Netspend cards. Last year was my 1st year getting a card for my income taxes. I was wondering why I had a $1.00 fee for every transaction, so I called in and was informed that I had unlimited card purchases with no fees and was refunded my money. Well I have another Netspend card which I just noticed the same thing.

My experience with Netspend is great. I like that it's easy and efficient. If I have an issue, I'd call the staff. The staff handles it with expertise. They do more than my bank does. Their customer service is definitely spot on as well. I had a couple of issues where some charges were made on my account and they handled it. They had it over and done where it would've taken a bank at least three days to a week. They handled it right then and there, checked it out and made sure it was fraudulent.

I have direct deposit every month of my retirement check. Why should I have to pay a $5 monthly fee? I pay the regular fee every time I deposit money from a another source. Your fees are unfair and excessive.

I had a an old Netspend card, then upgraded to the All Access card, I noticed many other accounts listed under my card account, when I called them to ask why are there so many different card numbers listed under my name, they said they were old accounts. They were running what appeared to be a scam operation. I haven't used the All Access Card in over a year, today I still receive emails from them stating check your account summary online between the 3rd and the 5th of every month. Not sure what that's all about! Netspend needs to go!

Netspend securely protects my account. The Alert Notification System is fast. As soon as a payment is debited or credited to my account, I receive an alert within three or five seconds. Whenever I call customer service, I never have to remain for long periods of time on the telephone (less than two minutes). The Service Reps are courteous and efficient. Netspend offers different option plans and store coupons. It is easy to use the Dashboard to track debits and credits. I highly recommend using Netspend for Financial Services.

This card is the best and cheapest! I use the Brinks Debit Card. It is better than my previous banking cards. I recommend this card to everyone. Amazes me that they have better features than my banks. The card even looks better than the past two bank cards I have gotten. I get paid two days earlier than anyone else at my job with the direct deposit feature. I LOVE IT!

Great customer service every time I come in. They are always smiling ready to help and remedy any issue. I will and have told people around so they can experience the same treatment. I load my card at the Advance financial stores and I must say they are in tune with Netspend.

We have had our Netspend account for at least 10 years and have never had a problem with it- we enjoy many of the benefits including early access to direct deposit. Any time we have called customer service- a rare occurrence since we have had not had any problems, they were polite and took care of the issue- the issue was due to unauthorized use of our card. We will not be leaving Netspend any time soon. The only negative we have is that we cannot get a card with individual names on them for one account- I would like to have a card with my name and another with my wife's name.

I really enjoy being able to use my Netspend card where major credit cards are accepted. One thing that I would like to see improve is the fee for every transaction decrease from $1.50 to maybe $0.50 per transaction. The customer service is outstanding and I wouldn't change anything.

THE SERVICE IS GREAT. Very easy to load, pay bills and customer service is very helpful. I recommend Netspend to everyone I know. Because it's very dependable, it has a protection service if any fraud shall happen. Netspend takes care of it with a investigation. Most of all the staff is very friendly and always eager to help solve any issues that you have.

I'm very satisfied with my time with Netspend. I have been with them for about four years now and I really appreciate that my money is made available to me two days sooner, I would definitely recommend to anyone interested to get a card and see for yourself.

Lost card and ordered a new personalized one, we have had this account for over ten years. We are very happy with it. We do recommend this card to our friends and family. We have used this card both at home and in Mexico.

NetSpend All Access closed and lock my account. I have been a valuable customer for almost 10 years. Bad customer service. The customer service employees ask me for my personal Pin on my account! Why did you close my account and lock it! Charged $20 for new replacement card to come to my physical address in 3 days but no record of debit card ordered! The supervisor Manuel told me to give the my personal Pin number. Some type of fraud from customer service employees!

When my wife died, I wanted to string NetSpend up. The government sent her check into her NetSpend but then they decided to take it back out. I also had no idea why NetSpend also tied up a little over half my check and I couldn't get it back. It took me almost 30 days before I got that money back. NetSpend kept saying that it was automatic and that there was nothing they could do about that as it was the way their system is set up. Other than this issue, I've been well-pleased with them. I like that they get my money a bit early as that helps a lot. They've also been good at letting me know if I have a problem and they get that cleared up.

Honestly one of the worst prepaid card I've ever used in my life. I accidentally put in the wrong ssn as it REGISTERED it and decided to lock me out of my account. All phone interactions are strictly robot until you ask for a refund. I wasted $23.95 dollars on a product to buy my wife a gift so I don't risk spoiling it on our bank account being showed. I demand a refund as the product won't even activate let alone be used.

This company just told me that a third party company, which they do not have any information about regarding the company, claims the prepaid card I bought at a gas station needs to be verified prior to me using the prepaid card. She was unable to provide any information regarding the third party company that supposedly has my ID number, Social Security number, birth date and address and the information I provided does not match correctly with the information that this third-party company has given to them.

My NetSpend is an extra card and I got it because I didn’t have a bank account at the time. I didn’t have an income but I would play games and I needed it. I just got it because I thought it sounded good online. I'm planning on using it in the future. You can use it for things besides the games. I thought it may come in handy. I haven’t really checked into it, but it sounded like a good card.

So much like MANY of the other people on here, since upgrading to all access I’ve not gotten ANY DEPOSITS. I used to get paid at the same time like clockwork, now I’ve had two deposits rejected. Well now it’s finally been processed... payday came and went. Netspend has NO PENDING DEPOSITS on new account or old closed prepaid acct. My Government employer has sent the money, but Netspend has no idea where it’s at. This is absolutely ridiculous. Do not upgrade to all access! Stick to the regular prepaid or go with someone else. I’ve been with them ten years, I need my money for bills! All I get is the run around!

I don't like to carry cash so I get prepaid cards. I like Netspend and I have a lot of their cards. I've had them for at least six years. They're not as expensive as most cards with like the extra fees.

I manage my money with Netspend and I know how much I got. I get text alerts on my phone and I watch my spending because of that. I like it. Also, I can load the card at my grocery store, it’s around the corner. The money takes some time to post, three to five minutes. Also, I get my direct deposit two days earlier than my other co-workers. I like the cashback points too. Once you deposit more money, you earn money back. I don’t like that it doesn’t have a chip in it. That’s the only downfall, which I can deal with, but it would be nice if it did.

Update on 01/16/2020: Someone from the company contacted me and got me to the place where I could actually use the card. The rep said she would also restore any fees that had been charged against the card (non-usage fees). Really? However and unfortunately, when I used the card, $2.00 had been deducted from the $25 gift card. I don't get it. No matter, I am done with Netspend. I also told the person who bought it so they will be aware.

Part of wanting to get Netspend was the convenience of it. I got a couple of them. I have an ACE Flare account that I’m using. On that account, I have my social security check direct deposit and it just makes it easier. I have another card, Green Dot, and that’s where my paycheck goes. I try to keep the two cards separate. The only problem with Netspend is their reps are average. I haven’t called them lately because of that. They don’t really want to talk to you. They would tell me that I can do something online, but I'd tell them that I’d prefer not to do banking business online especially when I have questions about different deals on the card, because they won’t answer you. I’ve emailed them and they will not answer in a timely fashion. They would answer two weeks later, but I'd like answers when I need them.

I purchased a Netspend prepaid in oct of 2019 and loaded a $100. Upon trying to activate card they informed me I could not get an account saying i had a negative balance (which has to be fraudulent) even though you cant have negative balance with prepaid....they said a refund check was issued..Im on my 3rd issuance of this check because it was never received. I think they are never sending the check out. I even held my mail at post office to no avail. I just want my money.

Updated on 01/07/2020: I received my I access card speaks days ago. I was unable to activate it online. I've been on the phone with NetSpend for it today makes 6 days. I've open and close a claim on my account. I have not been able to load my all access online or anything. I loaded $20 on this card and 6 days later I'm still not able to use. Corporate reached out to me. Said they were going to solve it. I've called them seven times and they don't even answer the phone. All the representatives I talk to are lost and unable to help me so my money is just floating around in the air. I have been not able to put gas in my own car thanks to these people. I will continue to escalate my claims and go as far as I have to go because it's going on a week and I haven't seen my money and nobody is able to help.

I have had a prepaid NetSpend and Skylight One Direct Deposit Card for 2 years. Today, I left home and swung by McDonalds and then went to buy craft supplies and my card kept declining. I called and tried to access with my social security number-not found and neither was card number. I used card often over the holidays with Amazon but never had a problem. When I finally reached rude rep and supervisor was told that I am a high fraud risk...really??? I work for the government, have a background check and used cards over 2 years, then was told they were mailing me the balance on my card and I can never have a NetSpend card again. Mad but not crying over the loss. The lady at Joann's Craft Store was astonished with me and said she wouldn't want their cards. Me neither.

I've been using Netspend for over a year now. I heard that it was a pretty fair place to work with. I haven’t had a problem since I’ve been connected with it and I didn’t have any problems getting my money out. And the reload is easy. Also, it keeps me from having cash on me, especially if I go to pay bills. I just call them up and give them my number and it’s done.

Updated on 01/03/2020: Today on Jan 3rd, someone from Corporate called me. I explained my frustration with everything regarding this issue. She said she would investigate and let me know what she learned about this. Not 10 minutes after we ended the call, FedEx (not UPS) delivered a package that contained my new card. Yay! Having said that, however, there is still the issue of the extremely long wait(s) and the lack of information provided by the customer service reps. Perhaps some additional training or more access to information would be helpful to the customer service reps and the customers. As far as I'm concerned, this matter is resolved. I’m still going to give this business a 1-star rating due to the poor customer service and long time(s) spent on hold.

I received a card as a gift and cannot activate until I send in personal information such as my social security number. They also have had me on hold for 2 hours because I asked for a refund of the funds on the card. This is a scam. Who requires personal information to activate a card being used as a gift card- scammers only! The other reviews that gave this company 5 stars must be from the company itself.

I think NetSpend is fantastic. I've never had any problem with calling them and everyone that I've spoken with has been very receptive to my calls. One of the things which I really appreciate is the fact that I have a direct deposit from Social Security and that’s supposed to be the second Wednesday of every month. However, invariably, I receive that direct payment the Friday before the second Wednesday. I appreciate very much having that money deposited into my account and being able to have its utilization for the weekend preceding the second Wednesday of every month. Another thing I appreciate is that after I spend some money when I go to a store or restaurant and I use my card, within seconds I’ll know because it comes in over my cellphone how much I was charged and what my running balance is. That’s very nice.

My mom bought this card and loaded $500 for myself and my daughter for Christmas....little did I know it was the act of congress to get this card activated. Starting on Thursday 12/26 I have been left on hold so many times and no help also. I told them on Monday that I had misplaced my SS card during my move. At no point when I told them this and told them I was going to get a replacement did they say I had to have the actual SS card.... I sent what they gave me 3 different times. i have been placed on hold so long it sends me back thru the auto system to activate the card over and over again.