Netspend Reviews

I had been with Walmart MoneyCard, I'm on disability, and I had some fraud. Someone tried to break in my bank account and I was getting these text messages. I had to go in there and get my disability and load my Netspend for eight months because someone tried taking out loans when I was in the middle of a bankruptcy. I am able to do all my things online with Netspend, other than certain things like my Scentbird Club and FragranceNet.com. It's insured and way better than Walmart MoneyCard.

Netspend was the only card that was able to help me with what I wanted to do and the service was good. When you call customer service to ask questions and find out things, they were helpful. And I could have done anything online. It was easy access to everything. The only thing with the customer service is that the waiting time to get through to them was long, which I tried to explain to them. So, I don't know if they fixed the problem. But I have no problems with the reload. I’m gonna give the direct deposit a year or two to feel a little more comfortable. I don’t wanna do it and then, when I wanna find out something about my money, I have to wait too long on the phone. So, when they take care of that problem, maybe I'll look into the direct deposit. But I'm satisfied with Netspend so far.

I work more than one job and I like that I'm able to get my money in advance, which is before Friday. I could take advantage of that to better manage my finances. It helped me as I could pay my bills on time and I don't have to wait. I used account transfer one time because my son uses Netspend too. We’re able to transfer from each other which has happened before but I don't use that feature all the time.

I've had a great experience with Netspend. It's easy. I use the features when I need to and I do direct deposits as well.

I found Netspend a while back and I started using them because it was an easy way to pay my bills. It was one of the cards that I saw first and I kept them. Some of the people, the foreign people, I can't understand, but they get somebody that can understand what I'm trying to say. Also, they're prompt about doing everything. Getting my money two days earlier is a good thing for direct deposit. I suggest the card to anybody. They've been a good company for me and I haven't had an issue with them, except for one time. I had an issue with somebody using my card and there was money taken off my card. They corrected the issue within one week.

A friend bought a Netspend card as a gift for me to help me out and they occasionally put money on there or give me money to put on there. I think I have more money under my account than I do and I was spending more money than I thought I was. I still got what I need but not as much and it's a bummer on my end. I was thinking, “How come I run out of money in a snap?” After I started looking into my account, I figured out why. I’ve been using the card a lot, but I didn't know that they charged an extra dollar or two every time I used it. That's not satisfactory to me and I’m going to be more cautious of where I use it at.

I signed up with Netspend's prepaid Mastercard through my PayPal account and it's been good. If I have direct deposit again when I start back working, I’d definitely set that one up for work. I get direct deposits on my other Netspend card, but I have family members who give gifts and money for the kids sometimes, so I use that. Whatever they send me through PayPal, I add it to that card.

I like Netspend 'cause I can guarantee on them. I don't like Flare 'cause they messed up my money. I went through a whole lot of stuff, so I had to switch back to Netspend. They're one of the tops to me. There's no overdrafting and I don't have to worry about my money getting missing off my card. I've been dealing with them for years. It's very good and I will stay with them.

So far, my experience with Netspend has been good. I've utilized the reload locations and the process was not hard at all.

A friend of mine told me about Netspend. My card has helped a lot. I've got money before everybody has. I've got money earlier when I needed it the most and it's helped me a whole lot. With a normal card, I can’t just slip out the cash and spend it. I have to go and use it. I enjoy the Netspend card. I use Anytime Alerts and I use the direct deposit feature. I love it. I've told a friend about Netspend just the day before yesterday. I said, "Your card is messed up. You have money on your card and it's messed up as it was, you've got the wrong card then.” He said, “What do you mean?" I said, "You to need to get a Netspend card. I got the Netspend card and I ain’t had any problem ever since.” Netspend’s a good card. I've had other cards, but I like Netspend the best.

The Netspend card is working for me well. At the end of last month, I had a person that put money on my card from their Netspend. I had to give a tracking something, and they gave me a 5-digit number, and then I just gave it to her and she used it to send me money. That was the first time I did that out of all the years I’ve been using Netspend. It was automatic. The money came in about three minutes. I recommend other people to get Netspend as well. A lady here wanted to get a card, and I told her, “You need to go grab one off the rack and get Netspend.”

The customer service of Netspend is amazing. They're always courteous and nice. Our experience with them has been wonderful. I wouldn't want to go with anybody else besides them.

I had a horrible experience trying to get a hold off my card. I was cold transferred more than 7 times. Each transfer was back to the previous department I had spoken with. I asked multiple times to speak with a supervisor because nothing was getting accomplished, I was denied and told my problem did not warrant speaking with a manager. I then asked to file a formal complaint, and that too was decline. I myself work in a call center and it is frowned upon to cold transfer, especially if customer requests a warm transfer. I have been using Nnetspend since 2017 and I have never had to contact customer service. Now that I see how the customer service is, it worrisome if I problem in the future how it would be handled. This call should have taken 10min tops. I had to deal with being transferred for over 45 min. I am extremely disappointed with how this was handled.

I received in the mail a pre-paid Debit card from NetSpend. I have never heard of them. I don't know how they got my information. I was able to get a live "agent" on the phone only after several disconnects. This card has an account # with MetaBank, also unfamiliar to me. There are fees attached to these cards. I do not want it, have not activated it, was told I could shred it. I do hope they have not accessed my credit report without my authorization.

My experience with Netspend is great. But when they do the calendar, it would be nice if they would be more specific on the days. It's December now and I don't know if I'm gonna get it on the 28th or right before Christmas. They don't do a calendar for people that get paid every two weeks and everybody who get paid every week. So they should do like a work calendar for people who work and a benefits calendar for almost the exact day. But they've been on point on everything else. The only thing about the card is that I can't attach it to any cash-out card. It should be more like the rest of the bank cards. If I put in the Netspend, it won't even process service. When it comes to swiping the card, I always get a negative. I thought I had overdraft protection. But I'm fine with that. Netspend is good. They get you paid a week early.

Netspend is a good card. I've been with them for a good while. They let some of my bills take the money out on the date I give them. So, it's been great. I got over five of my family members on to this card. I just wish Netspend could just tell us one date they'll be getting checks on the first. Instead of doing a prorated date, they give us a different date every month.

Using my Netspend card has been a good experience so far. I do transfers with it. I recommend them.

One of my daughters was using Netspend. Their customer service is great. I would recommend Netspend to anyone. Right now, I'm in a dispute. I've ordered stuff and then third-party people have taken money out of my account. Then I've never received my stuff. I'm still waiting to get a refund.

Using Netspend's reload option is very easy. The only problem I have with them is with the round-up like when the price of something is $3.28 and they take the next $0.72 and put it in another account for me.

I’ve been with Netspend for seven years and I was able to manage my finances better by using the card.

Anytime I have an issue with the card or a payment coming out, they have been very helpful in letting me know where an issue came from, if it was an error on my behalf or it was something we needed to fix. Their reps are very informative. Using Netspend has been amazing.

Netspend is right next to where I work at. We had to have direct deposit so I went online, went over there and got me a card. I got the routing number and got direct deposit. Then, I got all my employees to get it also. When Netspend issued me a temporary card, I overdrafted. They were sending me some money through cash apps, so automatically, it would go straight to the card. They told me that I could send but I couldn’t receive money. I told them that they were charging me $45 for overdraft when I'm trying to get the money and they wouldn't release it to let the money come through. So I had to wait till payday to direct deposit to cover that. Also, it took three weeks to get my card. It was the mail carrier’s fault but it was an issue with me. But I’m very satisfied with using Netspend.

The last Netspend card I got had the wrong name on it and I hope it has been canceled. I called and it was, "Well, I don't know what to do," clunk. That warned me away from Netspend as much as I wanted one.

$9000 was spent buy a hacker. The remaining $11,000 on my account was not sent to me. The hacker was able to change my address my phone number even my username. They were able to create an online account. They were able to change everything except for my name and my Social Security number. I asked Netspend to please suspend online access. They said it was not possible so I was watching the hackers spend my money in front of my eyes, While I was on the phone with Netspend. This was the worst experience of my life. A lot of it could’ve been avoided if Netspend employees knew what they were doing. I advise everybody out there to never get a net spend card.

I was expecting a direct deposit early this morning and never received it. I called Netspend and was told that they had not received my deposit. I asked to speak to a supervisor and was hung up on by Sergio, a representative. After calling again, I was fed the same line about them not receiving my deposit. Upon further research, I was given information that stated that their servers are down. I was also blocked on their Facebook page, along with anyone else who had information about servers being down. Several other customers along with myself, have not gotten our money since earlier this week. I want to know why Netspend is not being honest with the public and blocking information concerning this matter. My job has verified that my deposit was sent to Netspend, but they will not be truthful. VERY ANGRY!!!!

I get the alerts that come to my phone and they are good. We do direct deposit and it was easy to set it up. I had to dispute some stuff that they were taking out of my account when they weren't supposed to and they resolved it in a timely manner. Everything has been fine. I had referred my son and my daughter to them. I told them it was a good product to get.

I've been with Netspend for at least 15 years now. It's a really easy service to use and you get emails regularly from them. The reps have been very helpful every single time I've spoken with them. They're also very courteous. Everyone I've talked to have had really professional attitude in terms of how they handle business and how they treat their clients. They're 100% caring and very concerned, and you don't get that from a lot of other places.

the situation to the store manager and she asked me could she try from her computer, I agreed, she jumped into action, first by making phone calls to see what she need to do, then she got on her computer with my consent and helped me complete what I couldn't. After exiting the store Jasmine ** did something else, I had left my driver's license there and she remembered where I said I worked and she tracked me down. She's a Hero!.

My service is convenient and very hands on. Any time I have a problem they are there to provide answers for me. I have even helped an older lady friend of mine to also receive a card. She is also pleased with her card and is waiting for her first direct deposit.

Netspend works great for paying my credit card. Thanks. The only thing I didn't like was the big fees. I had to pay a fee to put money on my card then I had a fee for making the transfer to my credit card account.

I was told that I could put my Social Security card on Netspend and I could get my money earlier, which made me interested in going with them. I can go get money off of it when I want to and I like it. Netspend is easy to reload and you can get the money after reloading. It alerts you every time your card is used and they keep tracking your money. I used the ATM and they had a fraudulent thing inside of it. They took my money but they let me know. Every time, my phone would ring and it would alert me that somebody had my card. I was able to get my money back. It's good. I’ve been able to manage my finances a lot better since having the card. It's very easy for me than using cash.

I called in on yesterday to have money transferred back to my account, spoke with a rep that told me to verify my pin and card and go back in the queue! I did. When the person came back to the phone she put me on hold for 20 minutes until I hung up. Poor customer service. Poor language they speak and this was very unacceptable.

Online, I can sign into Paypal.com but not Paypal-prepaid.com. I had to figure it out. Already did a few calls to customer service. At one point, had to re-download app. Had no response to emails to paypal-prepaid. Otherwise, card-Netspend account is easy to use.

I've had Netspend for years and I trust them. When I call them and I need to go over anything as far as my finances, there's always someone there that can give me the information I need. Then I have the alert on my phone, so every time I use the card, I know how much is left. I like that. I also like that I can have more than one card. But if you don't use the card in a year, you have to go back in and call. You don't lose your money, which is a good thing. But I would like to have that option of not having anything done to the card within 365 days.

This is my first time going through the process of Netspend card, I like the overall service. I made a mistake online. I put in the wrong card number. But I called talked to a customer service representative. Which was a very quick and easy procedure.

I switched to Netspend over 10 years ago. I have had several accounts with your company. I absolutely love your company. I suggest you guys to everyone I know. You guys are AMAZING. Absolutely AMAZING! Every time I've had any issues you guys are right on it fixing it super fast! I've always been so impressed with this company! Truly my go to for any type of banking! I LOVE YOU GUYS!!

Netspend is a great company! The service is outstanding. I use it for my everyday shopping needs as well as playing bills. The card is very versatile and works just about anywhere. I am extremely happy with my NetSpend card!

Love the Green Dot/Netspend cards and it's easy to use. Load up money less than 5 min and you can pay bills and eat out with it shopping. Share with friends the tips on how to use it where to go get it. Shop at your own time. No banks involved.

I get all the alerts when something is being taken out of my account and I really like that. Also, the direct deposit and getting paid two days in advance help out a lot. And there are no fees taken out if you withdraw $400 from an ACE. But when I wanna withdraw money out of my account, I gotta wait in line for a long time. If they had an ATM inside the facility, that would be something that I would like. Other than that, I've been satisfied with Netspend. I run a facility with 50 employees and we all have our own credit cards but I tell them to go to Netspend to get their direct deposit.

So 3 months ago I was a happy camper. I bought a prepaid card at Dollar General and loaded it. When I got home I activated it and apparently orders the new card in the mail. Couple weeks goes by and the card shows. By this time they had got me to transfer unemployment to my account with them. And lo and behold I receive my Texas UI benefits no problem. A month goes by and I had played a sweeps game online and won roughly 759 bucks. And I got that deposited with them too. But mind you I had UI deposits multiple times and sweeps deposits multiple times no problems. Then out of nowhere fake freeze.

Netspend seemed easier to use than other providers and I liked getting my paycheck two days early. I haven't had any problems with my cards, except when they got lost in the mail when I needed a replacement. I ended up having to pay $25 to get one the next day and to me, that's an awful steep payment. Other than that, I love my card.

Simple, easy to use, prepaid debit card. All information (fees & other charges) made available upon the card arrival and prior to activation. Easy on-line access to your account activity and balances. Friendly phone agents that can help with questions, problems, or any changes necessary. Great service.

I needed something to put my disability put on and the people at the payday loans told me about Netspend. I love my card and I try to get my husband to cancel his bank account and go with Netspend too. Anytime I've had a problem and I'm able to get through the customer service, they're always prompt and on time. They handle the problems as quickly as possible.

I've had a Netspend card since I was 55 and I'm almost 65, and I love it. I went to Ace to cash a check and I got my Netspend card then and I haven't gotten rid of it. I've had to reorder one when they expired but other than that, I've always had a Netspend account. I can use my app that way. There is an Ace I could go to in Walmart and add money to my card. I can go to an ATM and draw money off if I paid cash. I have a Sling and I can pull $500 a day if I want to. So, I still spend money on my debit card in the grocery store and have no problem with it whatsoever.

Netspend gets the job done. I use the direct deposit and it’s cool. At one point, they had an overdraft protection but they stopped using it. They should bring that back. I connect the card to my Venmo account instead of the account transfer and I use the Anytime Alerts where it tells me if someone’s using my card.

I like the ease of being able to watch my account balance. I use alerts and I've used transfer. They are very convenient to use. I've talked to Netspend reps several times and they were absolutely wonderful. My card was compromised two days before I was set to leave the state and travel for a week. Because I have the app and I check my balance constantly, I realized that within about a 30-minute time period that all of my money was wiped out of my account with the exception of a couple of hundred dollars. When I called, the girl immediately to go to an ATM and take out the rest of my money. The process took less than a week and they refunded my money to me. So I was very, very, very impressed. I was using my card at Bella Vista, Arkansas at the time and all of the charges were in New York. So it was pretty obvious that it wasn’t me using my card. But Netspend took care of it very, very quickly and the process was very easy.

I wanted to try out Netspend. I use it to make online purchases. Purchases are not connected to my main bank line and I don't have to worry about fraud as much. I deposited money and didn't do any transfers.

I was working and they said I could get paid two days faster with Netspend, which was why I decided to get the card. I get to pay things ahead of time and at the end of the month, when you're broke and waiting, the money comes early. It sure comes in handy. I have used the alerts feature, where anytime a transaction takes place, it lets you know right away. That way, if you lose your card and somebody's using it then the text message will let you know right where they're at. The reload is fine. You have to pay for it but I don't have any problem with it. You have to wait 30 minutes before it shows up but it’s okay. The reps are always very friendly and they give you the answers that you need. They're very professional. The service is great and I have no complaints with Netspend. I recommended it to everybody.

I saw a Netspend card somewhere and I said I wanted to try it. My finances are managed better. It’s very good. The inconvenience is zero. Netspend is an excellent debit card and it pays the bill. I don't have to wait long for my monies and it’s used at many places. I have introduced many to Netspend.

I use my Netspend card all the time. I love it. My favorite feature is that it’s real time. Right then, it gives you your new balance, and you know exactly what you have all the time.

I do not want an all access account. I want a prepaid. I keep getting bombarded with messages to upgrade account. I do not want to. If my account gets upgraded without my permission I'll close my account and go elsewhere. The constant ads to upgrade are getting very annoying.

I have used Netspend for a number of years, and it has been a great experience. I was looking for a bank and they provided a way to deposit and access my funds conveniently. You can go to any cashier to add money to the acct as well as have funds wired into the acct, and the funds are available right away.

I pay mostly all my bills on the Netspend card. The card is great. When I pay my bills, they do good because every time I pay a bill, it comes back to my phone, let me know what I was spending or what I got left on the card. Netspend is really convenient. I like it. I can pay my bills and send money if I have to. If I got money on my card, I can send it to another card or my friend’s card. Also, it's easy to reload. You just walk in to your store and tell them you wanna reload a card. They just ask how much and you pay it and in a few seconds, it comes to your card. The only problem that I had with Netspend is every time a $5 or $10 come off my card. I've been intending to call them about that.

Having the Netspend card is just something that I can have in case of emergencies or if there’s something small I wanna get, I'm able to use it like that, which I use it a lot. I get the alerts on my email, which I enjoy. It’s convenient. Before, I always had to call. Now, it just tells me. When reloading, it's very simple. I just go to a Dollar General, give them the card, give them the money, I get back and about 20 seconds, and usually it's even sooner than half an hour, I can start using my card again. Somebody had purchased something with my card and I had no idea how they got my numbers. I went to the team, I went through the process, and both times had reimbursed me for those. I appreciated that a lot. I enjoy Netspend because it kinda leaves me free in that. It’s been really satisfying.

I am really happy to have NetSpend. I can use it as a credit card or a debit card and I don't have to worry about a bank account and also I don't have to worry about a recipe. I can have everything sent to my phone.

Netspend Card review. The only thing I enjoy is getting the direct deposit early. I'm very displeased with the fact I pay 5$ for the plan but I've already paid over 55$ in overdraft fees and charges.. When I address the overdraft fee I'm dismissed.

I have three different accounts and what happens is the money keeps going in this different account. I have to keep calling them every payday and have it switched over. Then the service fee says no contract fee, but then they charge like $5 or $6 no matter where you go. However, the app is convenient. I can see whatever I need to see whenever I get my money. I also get Anytime Alerts all the time.

Outstanding service with Netspend. No other card or company can compete. Thank you for everything you do for me. I've used other cards but the difference is in the services. Who has ever thought of overdraft protection on a prepaid card. 5 STARS!!!

Wish they would have lower using charge. Other than that I love using y'all as my money holder. I am saving more money by having my paycheck put on card, the least I carry money on me the least you spend.

Netspend has helped me save a whole lot and it's very convenient. I use the anytime alerts feature that they have. I use direct deposit and I know a couple of reload locations. Experience-wise, it’s great.

I really like Netspend. I would recommend it to family and friends. Anyone who wants a debit card, this would be ideal for them. You can load money easily, track transactions your way. Perfect when you are on a tight budget but need to have a little back up cash. Great for online shopping, vacations, etc.

I love using Netspend. I love their prepaid cards. It will let me pay bills and purchase stuff I need from online. I would highly recommend this service from Netspend to any one struggling to get a debit card. Easy to load from Wal-mart and other stores where it's eligible.

There are lots of problems with this account for one it shouldn't be so hard to deposit a check that is a biggest problem and sometimes the fees for taking money out. I think you all make it easier to deposit a check and lower fees for taking money out and send messages faster.

Netspend has been giving me amazing service for the last 10 years. I would recommend them to anyone trying to rebuild in any form. They also have great locations in the Washington DC area which I frequent just for the exceptional service.

You are suspended my card saying suspected transactions but nothing was going wrong with my card. I mean all I was doing was loading money on my NetSpend card which you all claim we can do. I just think that NetSpend is a horrible company and that you all are a rip off and like to rip people off.

They have been very helpful anytime I have encountered a problem with no hesitation they're straight to the point. They have resolved any and all of my issues and a very timely manner. If they find any suspicious used to my card they have no problem letting me know and locking my account until they speak to me I find that very very helpful.

Well normally I'm pretty good about these regardless of my personal opinion but Netspend has a card and has been holding it for quite some time with money on it that I never received from a job. It was an Elite pay card and the reason I had to get a replacement was because the one I had expired. I was charged 13 dollars for a replacement with the funds on it but those funds I never even received.

Very great prepaid card!! I would highly recommend this to anyone who wants a card that's very flexible and dependable. The card has a pay as you go plan or a monthly payment plan. I have been using this card for the last few years.

Netspend deactivated my overdraft services, not fair because I receive one direct deposit every month and that's not my fault, the account went unattended for over 30 days, when you guys are at fault by giving SSA benefits early than schedule. I faithfully paid every month my overdraft fee. My account end in ** Dawn **. I consider myself a valued customer. Why?

I was at Walmart and I saw a Netspend card on the rack beside me. My first Netspend card was camo and that was what attracted my eye. I like that most people take it and their app is easy to navigate through. I load the money on my Netspend and pay my bills. I couldn't ask for a better card, other than maybe one day getting credit thrown. That would be awesome.

I've had the Netspend card for around five months now. I've had it once before and I had pretty good success with it. It was the quickest to get my money. Everything has been pretty good.

Netspend will gladly take your money but if you have a problem with your account they make it as difficult as they can asking for emails of verification and utility bills which they certainly don't need to take your money but won't give it back without it. To the point, you throw the card away and they gladly keep your money. That is stealing.

I was looking online on my account and I saw two of $1 charges and $18.95 or something like that charges. I called Netspend and it turned out that it totaled up to $60 or $70 that came out of my account. They started the investigation, cancelled my card, sent me a new card out, and I had to pay to get a new card. The rep added that there was no other choice. She had to cancel it. That kind of upset me for the fact that I needed my card. My direct deposit was about to hit my account within the hour so it stressed me out because of the pay period. I just needed her to wait 10 minutes so I could go and pull out my money ‘cause I got a cash payday advance on my check at work. It was stressful.

There's a lady representative that comes around our area and she's very friendly, nice, and informative of the new things that Netspend is coming out with and things of that nature. Because of where I work, we do the Netspend cards and they ask that each employer get it to try it out. I like the fact that they do mobile alerts (Anytime Alerts), and that I get my paycheck two days early. Sometimes, my bill is due two days before payday, so Netspend helps eliminate that late fee from my bill. I also load my card at work if I need to load something other than what I put on from payroll.

I was granted a loan and received an email from Netspend saying to contact them before 09/02 regarding the ACH deposit. I confirmed all the details, told everything was good and the money would be accepted and in my account. When the day came that it was deposited I got a notice saying netspend rejected it and the loaner would have it back in 6 days. They didn’t get it back and it’s not in my account! 0 stars: I would not recommend.

My kids told me about Netspend and I have never had a prepaid debit card. I just saw them. It has been good so far. I used to pay from my bank account but then, I'm not at work now due to Covid so it's very convenient using the card and it's easier to pay with it. It has helped me spend more responsibly. I haven't been able to save money because what I do get ends up paying my bills. Me and my son have used the transfer feature and I get an alert every time I use the card, which is very convenient too. I normally go to the check cashing that I got it from to reload and I’ve talked to their customer service reps a couple of times. They're very helpful and they always solve my problems. Netspend should keep doing what they're doing. It works. The experience has been fabulous. Netspend is a very good company and a good card.

I went with Netspend because I needed a different bank to pay bills. Everybody’s got it. It’s better than using your credit card because when you use your credit card and you try to cancel it, it will keep on using it. This right here, I could stop and start back. If you got no more money in there, I can put some money. That’s what I like about it. It’s also good for using to travel.

I have had my Netspend card since 2011, my paychecks and now my retirement and social security are direct deposited each month. Also when I've had a large amount on my card and needed to take out say 3000, I went to any bank. Paid a 5 dollar fee and was able to get my money.

Totally happy with Netspend & my account. The only problem I have is I can’t load checks? Says it can’t verify who I am & I don’t have time to get on phone to try resolve. I don’t understand why it can't verify me when it’s my account that I have had for numerous years?

I been with Netspend since 2014 or 15 and I am please with the service they give me. And how they handle your problem if you had one. I will recommend them to anyone who like to get their money a couple days before payday. I love Netspend ❤

My experience with Netspend was wonderful. I heard Netspend was better than Green Dot, so that was why I used them. I use it to pay all my bills. One time, somebody took some money off my card the night before last. But they put it back on and I was pleased with that. They were professional. I use both account transfer and anytime alert and that saved me a lot. It's also very easy to do. I also like the direct deposit the most.

Metabank/Netspend is a great online banking company that strives to give you their best so you can live your best! Typically my deposits are about four days early. If money is a little tight when I need it most, Metabank has been there to cover my family!

Like that I can use my card without being charged ridiculous service fees for nothing also free to load at HEB and I don't get annoying fees for not using my card. I use my card mainly for Uber so I really would have a hard time picking up my son if not for this card????

I so happy with the card. And the assisted.. Thanks. The service is very good. The customer service too. Thanks you. For your service.. They always have my money a different day. But is ok. The important is I receive..

I have emailed info several times about a unverified check and ask them to reset the mobile check load and I have sent them all the information with screenshots and they still haven’t reset my mobile check load. Is there anything you can do to help me with that I really like the Netspend account. Thank you.

This is a great service. Easy to use and I can send money to family whenever I want at no charge. I've been a customer since 2009 and have no plans to change. Netspend keeps me well informed and up to date with monthly statements.

I am happy with the service I have received from my Ace Elite Net Spend account. When I have needed to request a card cancelled (due to loss/theft) - I received prompt and courteous service via the telephone. The staff has been knowledgeable, understanding and alert to the urgency of my requests. I have recommended Net Spend to my friends and family.

I love my NetSpend Visa. Never had a problem. Get my direct deposits days earlier than other banks and when I had a dispute with a company they had my back and even fronted the money till the investigation was over 5 stars! *****

I made a mistake and my card was reported stolen. A hold was placed on my account. I had no access to my money and was feeling a bit desperate. Thankfully I was able to buy another Netspend card, and had the max 250 transferred to my new card.

I've got a really great experience with Netspend. I have the Anytime Alert and it's been really good. There’s like twice, that money was taken out of my card through that Prime Amazon so, it alerted me and I was able to take care of that. They’re great any time I talk to them. I also like that I can use the card anywhere and it's accepted in several places.

I have had this card for a few years. Received it to put a tax refund on. I get charged $5 a month which I think is fair. I am currently weaning off the card and moving my money to a bank account for a few reasons. The first reason being, I am constantly paranoid that my account will be hacked/stolen. Twice I have had my account locked for fraud. Both times happened within a year and I was not able to recoup most of what was taken from me the first time. Thank goodness the amount was less than $35. But, both times I had no access to my money until I received a new card which ranged from 5-7 days to receive. It isn't a very secure card. They should definitely consider adding a chip. I don't want to keep worrying about losing money because NetSpend's system is not secure.

Everything's very good with Netspend. A friend of mine recommended Netspend because I had an overdraft and I needed a card quick. He told me to go ahead and get one of the Netspend. He said. "You can put money in there and you don't have to worry about it, and then take care of your bank afterwards." So I did. I'm still using the card more than I'm using my bank card. I'm transferring more of my money from the bank to the card and it's very helpful because I joined a direct selling company also, called Juice Plus. That's one of the reasons why I got it because my friend is with Juice Plus and I was like, I can't. I don't have a card.

I was reading about how you get your deposit two days earlier with Netspend and I was interested in that. The card has been helpful to me. I use it to save money, just keep adding money on there. I normally use Walmart and something like that for loading money and it's pretty simple.

Netspend has the best services. The only thing is I get paid on a Friday and it comes on my card Thursday but it comes on after 10 o'clock at night. That's just like I'm getting paid Friday morning. And sometimes it doesn't come until 6 o'clock on Friday morning. Other than that, they treat their customers right and it's easy to contact someone. Also, the app is beautiful. It's a wonderful thing when one is my age and doesn't know too much about computers.

My Netspend is working fine. With the app, I can just go in there and check anytime I want to see if stuff has been deposited or taken out and stuff like that.

Four years ago, I did my taxes through TurboTax. I didn't have a bank account so I did my refund then through a Netspend card. It was easier to put money on the card instead of carrying a lot of cash so I stayed with them. Navigating their app on my is easy to do. I get all the emails and notifications from them there. I used Netspend's direct deposit option until I got a regular checking account. That's when I switched to a regular bank as it was easier to get things done that way than go through Netspend. Back in June, I had an issue with a place I bought something from. I never received the product I purchased. I got a hold of Netspend to see if they could do anything about it. They looked into it and put the money I spent back on my card.

Had no issues with them until they closed my account and wouldn't tell me why. I have been unable to receive the money that was in my account for months now. Over $700 gone. I wouldn't recommend this bank to anyone.

With Netspend, I'm able to pay my bills quicker because I do the direct deposit from my check and I get paid quicker with it. I also get text messages when I spend with it, letting me know how much is left on it. Every time I call, they're able to help me and they're really nice. They make me happy. Recently, I had a call from them. They said my card was used somewhere else where it shouldn't have been used, so they shut the card off and refunded me my money. They’re really awesome.

I use Netspend as a debit card and I haven't had any problems with overdrafts or anything else. I have Anytime Alerts. My checks go through a direct deposit to the account. I do account transfers quite often, between me and my son or my daughter, and between my checking and savings. I can go to Walmart and reload or a couple of other places. I have to pay for it there. I normally don't worry about it. But it's nice to know that it's there. I've had to call up the customer service about different things, like my card will quit working, or the magnetic strip gets damaged, and I have to order a new card. Whenever I have to call and talk to them, I get quick service right away, and I get good service. I have about five different family members that have individual accounts with Netspend.

My experience with Netspend is great. My money is on time. I get the Anytime Alerts immediately. Very convenient. I do direct deposits on it and it is really easy for me. ‘Cause where I work at I just went online, did it, and boom. There was no problem. I talked to customer service and they've been pretty good. Anything questions I had to ask, they took care of it.

At first, when I got the Netspend card, I didn't like the $5 fee a month. I didn't use that. But I found that it was more convenient to use that where photos are allowed, and then I can make 8 or 10 transactions without any charges. It used to be a charge for every time it was used. It became convenient for me to pay certain bills and I've been pretty much satisfied with it. I’m using it in places where I need to have a card to pay. Netspend just made it easier for me. I've been with them for some years and it’s been pretty good.

Using Netspend is convenient and extremely beneficial. They have excellent customer service.

Netspend is a good card to have. I feel safe putting money on it. It can't be defrauded or anything. And it has helped me to put a little on it each time that I get paid, so that I have that in case I need it for something special.

This is a great card for the uses I have. I really like it. It has a ease of use. It saves me a lot of money in fees. I take it every where I need it. Less cards for one to carry. Just one card takes care of one's needs.

I use Netspend to pay my monthly bills. I'm very happy with the service. It serves its purpose. I get charged $1 for every transaction which seems fair.

I kept getting Netspend cards in the mail, which was how I started using them. It’s not bad but if I use it for a credit, I get $1 charged and if I use it as a debit, it costs me $2 every time I use it on top of the regular. But if you know somebody else who has a Netspend card, you can send them money or they can send you money. We bought it to use to rent movies and stuff on Redbox. A lot of times, we only wanted to load $5 or $10 because they're only a dollar and some change. But the lowest amount you can load on it is $20 and it costs you $4 every time you load it. Netspend is not what I thought I was getting into.

I contacted Netspend regarding a refund I was owed from a merchant but it was never provided. Netspend refused to assist even when official documents were provided from the merchant. Bad customer service.

Netspend offers direct deposit up to two days early. They have payback rewards with a lot of other merchants. Flashpay between other card holders for free. Free card loads at any Check N Go location. I have had my account over ten years and highly recommend it.

My husband has had Netspend for years. I used them too for a little bit in-between when I had extra money come in. They're good. I like how they have the flat rate for $5 a month. We have their direct deposit. It's also easy to use and if you have a problem, they listen. They try to fix whatever is wrong. I spoke with their customer service mainly because I lost their card. Netspend gives me each transaction and they show my deposit. That's good and I like that.

I have been a loyal customer with NetSpend for the last four years, I have not had any problems or complaints with this company. When talking to Customer Service they are very polite and takes care of any issues or concerns that I have, I would recommend this company to anyone who would like to become a customer with this Company.

Netspend has always been great. I always get paid early and I've never had any problems with them. They had the overdraft fee. I don't pay but $5 a month fee, which is great and I've been with them 10 years on and off. Any time I had to dispute anything, it was always done really fast and the cards were always sent out right away. I love them. I do the Anytime Alert all the time. They text me and I keep an account for my balance. I do money transfers too. My whole family has a Netspend card. We can transfer in-between each other which is really nice. Their customer service has always handled the problem really fast. I just talked to them last week. I've always been able to understand whoever I spoke with.

I filed a dispute back in July and still have not received my money back. This is the first time I've had this problem. It has never taken this long to get my money back, I'm in need for my funds because of the whole covid thing going on and I've gotten zero. I'm in the negative now.

My Netspend card allows me to conveniently pay for online purchases. With concerns over paper money these days, I use it in-store for physical purchases as well. It is easy to track my purchases using the web site. Many convenient reload locations. Customer service is pleasant and efficient.

Netspend is good at managing my finances. I get calls and I know how much money I have. I also know when it's coming and what's going on. I know if somebody's trying to mess with my card or anything like that. I've been with Netspend for six years, maybe even longer. I've done both the direct deposits and the reload locations. The reload locations are close by. I've even added checks on there. Their reps have all been good.

I am very happy with the service. They accommodate my needs very fast and with accuracy. Hey I'm very good with a very made with every transaction as well. If there's ever an issue with a transaction they contact me before transaction goes through. I find that very helpful.

I have had a great experience with Netspend. Thank God I have one of their cards. It is great to have a prepaid debit card. I use it everywhere. I dont really need a bank debit card! I love Netspend and their products. I hope they come up with more stuff.

All transaction I've completed have been accurate and fair. I enjoy the use of this card for online purchases and the convenience of having access to money when I need it, is just super. I will certainly recommend using this card to others.

I use my card for basically everything from buying groceries, paying bills to online shopping and I love it. Best of all l love getting my money in 4 to 5 days in advance. I never had a problem using my card so I will recommend this service to other people.

I called twice the other day and was kept on hold for a long time, unacceptable! I'm seriously thinking of closing out my account! I'd rather open an account with a bank that's in my local area. At least there are live people there!

Previously, I was experiencing trouble with my regular credit cards. I read up on Netspend and decided I would get one. So far, I've been using their card for certain things I don't wanna put my regular card on. Netspend has covered me well.

With Netspend, I don't have to pay so many fees. There aren't any co-fees to use the card. When I make purchases, it's just $1 and there will be no monthly maintenance fee. Plus, Netspend always gives me my balance to let me know how much I have left. I work in customer service and the reps Netspend has are absolutely wonderful They're very courteous, professional and they show concern about whatever problem I've had. So far, I've had two disputes regarding charges with Google because my card was compromised. The rep whom I spoke with was understanding. They got my card out to me very quickly which was really nice. So far, I've already recommended Netspend. Both my granddaughter and grandson now have Netspend cards for direct deposit from their jobs.

My Netspend card serves the purpose I got it for. I use it to purchase things instead of my bank card where most of my money is. This is so that if somehow, someone gets control of my Netspend card, they can only get what's there. They don't get too much of my money. With my Netspend, I make payments then I don't worry about them anymore.

I get my paychecks quicker with Netspend and it helps me get my bills paid quicker. Also, it's really easy to use. But I've had them for more than eight years and I still can't overdraft on my card.

I was issued a Netspend card for an employer that I was working with because they only did direct deposit and I did not have a bank account. After going online and checking them out, and learning about all the stuff that they did, I figured that was a good option. So, I stuck with it. It's nice to have a debit card. It’s easy for me to load money onto my card and any automatic payments I need to come out comes straight off the card. I am using Anytime Alerts and account transfers. I get a text whenever my card is charged, which I like. Also, I use reload locations. They are very easy and the one that is most local to me is at a Walgreens, so that's where I go. You can check your account online, and you have full control over your accounting, which I find very good and convenient.

I love getting paid two days early and everything is fine with me. I do both direct deposit and reload as well. I haven't had to call them that much, but I’ve had one or two problems before and for the most part, they've been able to help me with everything I needed.

I've been with Netspend for almost 20 years and I love them. The fees are small and even though I don’t have their app on my phone, I can log on anytime and check my statement. Then, I could load it anytime. The places where you load have limits but I can load as much money as I want to on it and use it with the small fee that they have every month. I used direct deposit when my job used that. But my job right now is doing the paper. I'm hoping it goes to direct deposit and it might. The customer service is good and they’ve helped me every time. Whatever I need help with, they can fix it. I was thinking about ordering another card. I can use one to save money. I have two different kinds of income and I want to separate them. I've been wanting to set that up.

Netspend made the process to get a card easy for me. They gave me a card first and then they told me to call them and they would send me another card. I use reload locations. I go to the same check-cashing place that told me about the card. Managing my finances with it was good. I’m satisfied.

I wanted to get a refund and talked to Netspend Representative on June 8th of this year. Juan said that they will send me the check for 100 dollars. I did not get the check and called them back about 10 times until now. They told me to wait that the check is on the way to me via USPS. I learned that they can only use USPS without tracking number and they are not using emails to send me the copy of the check.

I liked Netspend better that other debit options. It was the best I found at the time. I've had mine for a long time. I do direct deposit. I get paid a little bit earlier and I get points. I just love it. Netspend helps me a lot when it comes to finance management as it helps me keep track of my spending. I can always go back to my phone and it tells me what store I spent something at. Their customer service is also great.

I wanted something different from the traditional. Netspend's is right there at the touch of a finger. It's not right to have us on the checkbook or anything of that nature. It’s so much easier to me. Also, the Anytime Alerts, when you get that text message, is a lifesaver especially when you’re waiting for something. in addition, the direct deposit is good. The reload locations are too, but Netspend could have more. But with this pandemic, it’s hard to do things like that.

Netspend is great and I love it. I had it years ago too. Netspend is easy to use and I had two of their prepaid cards. Everything is good.

I was online and happened to run across Netspend. At the time, I needed a debit card. I applied for credit cards but I never really got one so when I read up on Netspend and it said that it was kinda really simple and easy to get, I did that and it came through for me. I'm able to manage a lot of my bills better because I use the card to pay a lot of my bills. It makes it easy instead of using cash. I don't use a lot of cash now and just mostly use my card.

I had a brick-and-mortar bank account in Lynnwood, Washington and I was having a hell of a time doing banking. It would be three or four days before a deposit would show up. Someone told me about Netspend and I applied for a card. I've never had any particular problems with it. Before cell phones, I can go into a Safeway store, deposit money into my account, walk outside to the phone booth, call somebody, and make a payment. The money would be in my account instantly. I only have problems sometimes when I have a check to cash. I've had a card for at least 18 years. Sometimes I use the other card too often and wear out the magnetic strip instead of having cash. And I love the direct deposits and the payroll direct deposit. Also, at 6:06 AM my phone beeps and it's got my bank balance for that day. I've got it doing it too on my business account.

I like Netspend better than the other cards I've had so far. With my Netspend, I have an overdraft which helps me when I need it in the month when I’m short. Also, it's faster than with the other cards where I get notified up two or three days earlier than what I normally would. Not long ago, I had to talk to the reps because my other debit card was stolen. I had to report it stolen. Luckily, it was just that one card. It came when I needed it. But when they get to me on the line, to keep somebody from going off the handle like they did once with me, is to be more courteous and understanding instead of interrupting every time I tried to say something.

Netspend is an ACE Flare account and they have that local branch in our town so, if need it, I just go to the store. The ease of that is one of the reasons I went with it. It has been really good with their customer service although most of the time, I feel like some of them have a real thick accent. I can’t understand anything they’re saying. Also, I've referred three different people and the referral program is lame. Other than that, I like the app. It's pretty easy. And the deposit comes three days earlier.

It was very easy and simple to go in the app. I get whatever information I'm looking for. The representatives were helpful. I also get paid a couple days faster with direct deposit and they give me alert every time I make a transaction. Netspend helps out a lot 'cause I don't like to keep cash on me.

I got the Netspend card from Ace. I like the service and what they have to offer. I use direct deposits and my money comes early, which comes in handy. And when I used their reload location, it had been quick. I had never been in there in no more than a couple of minutes. When I put my money on there, it is there. There is no wait time.

My payment always comes early, it is deposited into my account when they receive it. Other cards don't often do this so this is a great service that they provide. Help is easy to access if there is a problem with the account. I have been a customer of Metabank for many years and they are the best in my opinion when compared to other cards.

Last experience was ok, not bad but not spectacular. It was however better than my previous experiences bc his attitude wasn't bad and he spoke CLEARLY. Otherwise, the agents need to be trained to show A LOT more empathy and bc of that I am just sorta neutral.

I called in to customer service regarding a urgent matter and after being told 24-48 business hours my issue hasn’t been resolved and it’s been a week now. Getting through to customer service is horrible and the agents don’t seem to have answers. Netspend customer service is terrible.

You deliver what you say. I get notified when anything is going on with my account. You offer great advice and service. I love my Net Spend card. Helps stay in my budget. I put what I call my allowance for a week on my net spend card and when I use my net spend card The service lets me know immediately when a transaction has taken place.

I errantly hit a button on a website, and immediately realized my error.. I emailed the company, at around 2am...At 8am, I contacted Netspend, all access... I was told that the merchant hadn't received the money yet, and that I had called in time. Also that they would note the account, but if at a later date the merchant charged me, to let them know... Which I did, when the charge came off of my card. Netspend will not refund my money, saying that the merchant showed them proof that it was valid... BS! I not only canceled the transaction with the merchant, but had notified my bank long before the merchant sought payment. Very unsatisfied!

Everyone is very helpful and very understanding any time I call with a problem. Never had an issue. Everything is always done in a timely manner. I've been a customer for 8 years and don't have any complaints. I don't plan on switching to a different account anytime soon.

All is good. Only thing is you keep locking my account and you keep sending new cards. I keep getting it unlocked and use same card. I don't use it very much because it keeps getting locked so am afraid of losing my cash.

So far, everything has been just fine. Nothing bad to report on my end. I had an issue with my very first SSDI deposit which was handled very quickly and professionally. I recommend NetSpend to my family and friends. I am thrilled to get my deposits early. Keep up the good work.

Netspend has been great. With it, I spend less cash and don't have to worry about losing it. I love it.

I love how convenient Netspend is to use. I can just go load money on it when I wanna pay a bill or order something online. It's very easy. I have no problem with it because I got a Family Dollar right down the street from me. I love the app too. I hadn't put any money on my card for a while, so it got turned off. So, I had to call and reactivate it. They were really nice. They took care of the problem.

I found out about Netspend off the commercial and I decided to purchase it. Using it has been smooth and I love that I get paid faster than normal. So, I like it better than having a bank account. People should consider Netspend if they want to receive direct deposit faster, or just the fast and easy text message to let you know what you're spending or receiving.

Netspend is great. I signed up for the overdraft because I've had trouble and they have covered me all the way down the line. Also, my Social Security and my pension go through direct deposit with them and I haven't had any problem with the card.

Netspend's services are very good. Direct deposits get in my account a little early. You can also see the updates on your account, so I like it. However, as of now, I've had a difficulty getting ahold of them.

I tried to have my Social Security check deposited on to my Netspend account from Social Security and it was returned three different times so I took Social Security off it again. I reached out to Netspend about it and they said that I had to deal with the Treasury Department over it. I dealt with Social Security but I got to the point where I told them to remove the Netspend account from my Social Security.

Great Customer service, when I call they help me and that is the reason why I stay with you so far! I had trouble when activating my card and then because of your suggestions I got all paper and sent them so I got my account all set up!

Hello I've been with Netspend for over 10 years. Until recently I've had awesome customer service. Recently my account was hacked and someone took 1300.00 out my account. I live in Virginia but they purchased $1300 worth of product from Best Buy in Arlington Texas. I firstly got an email saying my cards were blocked then I got an call from someone from Netspend saying I needed to verify my account transactions because my account was blocked... Once I did that they said my account block was removed. I went to use my card later that day and my card was still blocked. I've been calling Netspend for the last week and I've been transferred hung up on waiting for over 2 hours to talk to the fraud department. My account is still blocked and don't have money to pay my bills. Please help me. I've requested several times for corporate to call me but no one has called.

NEVER USE THEM, they let 2 sub. go through that had been cancelled a week before, then cancelled the card, held up my money for 2 weeks and I had to do without any cash whatsoever until they finally decided to take care of the situation. you can never get anyone that knows what they are doing. I had to call both companies to make sure they did not request the transactions, which they did not! Netspend took it upon themselves to take the money out of the card amt without my or anyone's knowledge. BEWARE, USE A DIFFERENT PRELOAD CARD!

I received a Netspend card as a gift from my co-workers. I have tried to activate it, register it, everything... And I keep getting looped into this circle of creating an account and giving my social security number. I have not created any sort of account, nor did I buy this, so my SS# would not do anything at this point. I tried to call customer service, and was not able to speak to a human being until I tricked the automated system by just clicking pound (4-5 separate times) when asked for my SS#. Finally, an extremely unhelpful Netspend employee answered and was NOT able to answer a single thing - she was on repeat asking for my SS# "too look me up" when I repeatedly told her I never gave it so it would not be in the system. She was as bad as the robot.

My grandson purchased a Net Spend card today to make an online purchase. No one at the store advised him that because he is under 18, by one year, that he would be unable to activate the card. When I spoke to them they said that it says that on the inside packet (which you don't generally open and read in the store!). This needs to be more visible. If he wanted to activate it being a minor, he would have to send in a copy of his birth certificate and SSN card (I don't think so). Because I'm not his legal guardian I can't put the card in my name and we're not bothering his mother at work for this. Now we have to wait 10 business days to get a refund check. I would not bother with them at all!!

I've been using Netspend for over 4 years, and all of a sudden on 6/24 at about 10 PM I got a text saying there may be an issue with my card. I called them first thing yesterday morning to be told my account was permanently closed due to being high risk. My husband recently got his unemployment approved and they deposited almost $7500 to our account for backpay and have had deposits every week since, so of course our activity has changed since before COVID-19 happened.

Had an Account for about 2 1/2 years, just recently I receive an email stating there is something wrong with my All-Access acct. I call the 1800 # and I'm told Risk Mgmt Shut my acct and they have no info as to who did it or for what reason. Immediately ask to speak to Manager and I get a Customer Service Manager by the name of 'May' who denied knowing any contact information with anyone in the Risk Management Dept. I even asked if there was contact info for the higher ups and was told by 'May'. They don't has email addresses and don't respond to calls or have direct lines or ext. This manager stated she never met anyone in the Risk Mgmt dept before even though I asked earlier in conversation if every Dept was under one building. She answered YES! Still waiting on a reason as to why this was done, and to no avail still no response.

The purpose of this review is not to bash Netspend, but to let them know how they can improve. Netspend's Direct Deposit option is gold, FDIC insured, 2 day early pay, purchase cushion of $10 etc.... Those are great attributes of Netspend, and are why I became a customer of Netspend in the first place. Moving on to bad side of Netspend. I had my debit card stolen at the end of 2019. I reported it to Netspend, they sent me out another card. All is well, but why do I as the customer have to pay $9.95 for a card that was stolen from me? Now that made me ponder that for a minute or two, and then I went on about my day.

The last time I called I spoke to a man and he really couldn't help me. I've never had to go all through what questions he was asking. He needed my card number. I told him it was cut up and is gone waiting on another card. Then he wanted to give him the year and month on my card. I told him and he said no. I had told him I have had several cards since I opened my account and I don't remember when the year and month when I opened my account and he said if I can get more information about the card he might could help me then. I told him thank you and hung up. Never got the help I needed.

This card is a lifesaver also they treat you like family as 1 of their own family. Last remark goes to the customer service reps. Very kind and professional during my phone calls. My deposits happen just as they said it would. I highly recommend theses guys. I will tell my friends about it.

There is none problems and issues except login problems. It is so normal to have login issues at any websites which I have been experienced before. Finally, it was resolved. Whew. Thanks for being patience and explaining so clearly. None frustrations inside.

Netspend is the best banking service you could ever have. I've been with them since 2014. And it's been great. Even customer service is awesome. They understand everything. So if you're looking to deposit your checks even direct deposit choice NetSpend.