Netspend Reviews

The customer service was great when I called them. It's quick and easy to use the card's features. Everything's good with Netspend.

Netspend will do anything and everything to stop you from activating your card. They ask for driver's license, us passport, social security, utility bills etc. even if you provide that, I doubt they will activate your card, they will continue to delay you and stop you from activating your card. I think the company is in South America or maybe India, you will not get a US customer service representative. I am not sure how can we trust someone with our real government picture idea and all our financial details to just active a card? Do not buy NetSpend card, it's a BIG NO. Good luck.

I love my Netspend card. It's convenient. It's easy to use and I love the option of a monthly fee of 9.95 instead of so much per purchase fees. I can use it anywhere even on line. The automated system is very easy to use.

I like the alerts because it's convenient. It lets me know how much I have in my account and when I purchase things. I also don't have to go online. I've had pretty good experience with the representatives that I talked to. When I had a question one time, the representative helped me very well. Overall, it's a nice card and the company is good.

I got Netspend for my school money a couple times, then I used it over the summer. I ended up getting identity theft with it, so I had to close a bunch of my cards out. But I have it right now and I only use it for when I get spare cash to put on there. I use it for grocery shopping, clothes, hotels when we're looking for a place, gas, and pretty much everyday things. I usually recommend them and I recommend the ACE cards because they seem to be better than having a bank account. I don't have to worry about somebody going in and taking my card and my cash. And when I had that, they had found the card. Because of what happened, I don't really use the online part too much, but you can get reminders about anything from Netspend about any activity to your account, which is good. But I usually just call them and most of their reps have been really nice and helpful, especially whenever I had to go in and cancel my stuff out.

Whenever I need the card, I use it. I like it. My experience has been good. I don’t have to worry about carrying cash or a bank account.

I love Netspend. I’ve been with them forever. I recommend them to a lot of people. Having the card is convenient for me. I love the alerts. I'm pretty satisfied overall.

Horrible customer service, super greedy on charges, horrible refund service, nothing but headache and frustrations. Their refunding horrible: My transaction February 2021, still not handled. It's July 2021. It's been 5 months. I gave them evidence this transaction was cancelled and not by me. They say one thing and it doesn't happen.

I have been with Netspend for over 10 years and dealing with the customer service team is sometimes difficult because I can't understand what they're saying due to a language barrier. Other than that, I'm very satisfied. If not, I would've already pulled out my direct deposit.

I was supposed to have a $1000 deposit in Netspend almost a year ago for a loan that I got. They said there was no direct deposit so the check was just in hanging. I called Netspend and one person told me that it was in holding because there wasn't a direct deposit slip made out for it. And then, the next guy I talked to acted like they never even heard of it. They could never give me an answer. They gave me a runaround. I never got that money. The people with the loan company finally got it back. It took four months. That was the only negative right there. Everything else has been good. The customer service and knowledge of their reps are excellent. In my situation and a lot of my friends’ situations, just coming off of parole and not having a checking account established, I highly recommend Netspend. Because as long as you got the right information, they let you in the door and they give you a chance.

Netspend has been great. When I forgot my PIN, they were helpful. I’ll recommend them.

I have had the service for a little while now and I appreciate it. The reps answer any concerns I might have and they give me feedback if I do have any difficulties or issues with the account. I keep track of how money's being spent or if anything suspicious happens to the card, I'm able to keep track of that too with not a lot of difficulty at all. The Anytime Alert when a transfer happens, either with or without my knowledge, is very helpful.

Netspend makes managing finances a little easier. Every time the money comes out, they send me a message. That's very convenient.

This company charges all kinds of fees that they don't tell you about. They kept my fifty dollars. I asked if that is how their company makes money, and was told no. They will take your money too! Beware.

The NetSpend is very convenient and I love getting my deposits two days early. One important improvement they could make is to have a chip on the card. It would be a lot easier to use. I also like getting email updates when I get deposits or spend with the card.

I'm very happy with Netspend. Everything's worked out just fine with it. Anytime I use my card, it'll automatically come to my phone and send me a text saying my card was used. So I could keep track. I'm elderly, the majority of my friends are elderly and we have a tendency to forget and it helps us with that. It also helps the fact that on most occasions, we'll get our checks a couple of days early, considering most of the time, bills usually start coming on the first or the third. So we can get them out of the way and not have any late fees. Also, my daughter just got on her disability and she's wanting to get it transferred over to Netspend.

Always best service! They always make sure your money is on time for deposits and card easily access your money anywhere. I like using Netspend better than any other service. I recommend to all of my friends and family! I also like getting my direct deposit sooner than the rest do and can always count on it being on time.

If we talking about my Netspend card it is a very good card to have, I uses it for all my online purchases. That way I know that my money is safe and I can get a refund easily so I would definitely recommend it to my friends and family.

I've Been with Netspend for 7 years now and my account never gave me any problems that Netspend couldn't resolve as quick as a phone call away! THANK YOU KINDLY Netspend, I will definitely recommend banking with you guys to my family and friends!

Overall happy with my account. 1 of the things I like is if somebody tries to access account you notify me immediately. Just recently had to get new card. I like the design on it. I also have 2 accounts with you. Happy with both.

Shady As Can Be. Never use Netspend. I have been with them for 10+ years. Someone cloned my card and made a charge a half a country away from me. I filed a complaint with one of their representatives. They told me I'd have a decision in 10 days. Instead, I get a letter saying I should have informed them in writing of the dispute and, "SORRY, it'll be another 2 months before you get your money back." NO ONE EVER advised me I needed to submit a request in writing. I have called and talked to the store where the charge was made. They have video footage of someone other than me making a charge on a card OTHER than the ONLY one that exists for my account. Do NOT BANK WITH THESE PEOPLE. THEY DO NOT UPHOLD ANY SECURITY MEASURE TO PROTECT YOUR ACCOUNT.

I'm enjoying Netspend. It’s convenient. I just add money to the card, and that’s it. It's an awesome service.

Netspend has excellent service. Everything that Netspend offered also was better than the other ones. A month ago, I went to put the money on it and it was saying that the card was not active. So, I called customer service and it turned out that the place where I was trying to load it on had a problem with their system. The customer service rep told me to just go try a different location. They gave me the location and I went there and it worked fine.

It's real convenient having the card. Everything is pretty easy. There's a place here that's easy to go and I can get my card loaded. Then when I had direct deposit, it would go in before everybody else would. When money got pulled out of my account one time, they were real good about helping me and putting it right back in. It didn't take long at all. They were real nice.

It seemed everything was easier with Netspend. I've never had a problem with them. My check goes through a little earlier with my direct deposit. It’s very easy to use. Their customer service has been great. They've helped me out a few times.

Absolutely avoid. I closed my account after I bought a pre-paid card in a store. I did that because there were so many hidden fees for everything. I researched online and found much more practical and cheaper options online. I went to Chime. Netspend just wouldn't give me a full refund, they only give you a check that can't be deposited online, and that expires very fast. And after expired, they do not provide refunds. They are so greedy for money they prefer to take money from customers who are clearly unhappy with the services they provided, instead of improving services. Please avoid.

I purchased Netspend prepaid visa gift card of $20 a couple years ago, and the card said it's good through 03/23. But when I tried to activate it yesterday (06/18/21), I was told it's expired. So I called the customer service and it was one of the worst services I have ever experienced! Not only none of the representatives understood the situation, I was also transferred from one representative to another with a lot of waiting time in between. I got hung up again after the third representative and nothing was solved! What waste of my money and time! Will NEVER buy any product from them!

Whenever I have dealings, Netspend is good. I love it. When I bought 30 pairs of sunglasses, which I wear prescription, Netspend handled it.

I like how I can get alerts about my account if there's something going on that I didn't authorize and didn't do. I love that I get text messages with my balance on there so I can keep track. Sometimes, I get customer service that really doesn't understand English. Sometimes, it's kind of hard. I dislike that you can only put $500 on your card at a time, then you have to do different transactions. I wish you can put more because one time I tried to put 1,000 on my card, and I can only do 500 at a time. So I had to do two transactions, and every time you do that, there are fees.

I like that NetSpend didn't let outside affairs affect my account, like child support, anything with the state or federal. They wouldn't hold my check and say that I can't cash my check. The Anytime Alert is awesome too because it helps me keep track of my spending. The only downside to that was with the utility bill, Liberty Utilities. What happened was, I made a payment on the wrong account of the utility bill. I got the last two digits wrong when I paid my bill. Then, they were saying, "You've made a payment on another account." I said, "Can you guys give me my money back so I can put it on the right one?" It was a big hassle. It took about a couple of months, it was awful. I asked Netspend, "Could I get a receipt?" They said, "The receipt on your Anytime Alerts is a receipt." I said, "I talked to utilities, and I sent them that text of the Anytime Alerts, but they wouldn't honor that." They didn't say it was a real receipt. I couldn't use that.

Very high subscription rates! Unreasonable lockouts for no apparent reason! I would not recommend NetSpend to anybody that wants convenience of a debit card! In addition, customer support is almost impossible to get through to on the phone.

I like the service of Netspend. It's also easy to use. Reload locations are always available to me, to stop right here to put something on it and that's a good thing.

I enjoy Netspend. My wife and I both have one. I have a set amount that we budget for just miscellaneous. It takes the money out of our regular accounts where we pay bills and it allows us to have a little bit of money just for each one of us, our own little budget for spending. So when it's all gone, it's gone, and I have to wait for next month.

I like the advance pay of Netspend. Their customer service is also excellent. They've always been nice and great. Even when I've had money missing out of my account, they worked fast to get it back. I would recommend Netspend.

With Netspend, I'm able to handle my finances. I like that I receive my direct deposit a couple of days ahead of time. I also enjoy that the direct deposit is in my account and shows immediately. I've been with Netspend for a very long time, and I've never had any problems with them. In general, the customer service is great. I just sometimes can’t understand what they're saying. Other than that, I like that they rapidly handle any concerns and situations that I may have.

Since using Netspend, I know how much money is being spent off the card, the text messages, and the direct deposit. I use the Anytime Alerts on account transfers and it's convenient. The customer service people know what they’re talking about. They help as best as they can. I’ve had an excellent experience with Netspend that’s why I’ve been with them since 2007.

I like that with Netspend, I get paid almost two days before it's supposed to be there and since I've been with them so long, I used to have a Netspend All-Access card where I can overdraft $400 and it'll come back. They take it out once my check gets deposited. Everybody at Netspend is nice and very helpful. People should try it. It works well and it's not like a regular prepaid card.

When Netspend sends me the text back every time I make a purchase, that helps me to keep up with everything. I like the reload and the direct deposit options. It’s hard to find a reload location but I use Walmart most of the time. And as far as direct deposit, I don't have a problem with it. I would advise people to get Netspend.

Netspend is great to deal with and I've been recommending a lot of people to them. It's been a good experience and I haven't had any issues with them. I get my break deposit a couple days before and the team has been great. I've requested cards and I've gotten them right away, and they've answered any questions I've had.

I’m able to log in and look at everything with Netspend. So, I’m more aware of my finances. I like the alerts in making sure when you forget that you used your card. I had a bad experience where the gentleman had a heavy accent and I didn't understand what we were calling about. It was really strange and I wanted to say that I'm just gonna call back and find somebody else. But I didn’t. Still, I have referred Netspend to family and friends.

I got my card hooked up to my phone so anytime I spend money, or if somebody takes something off the card, the way it's supposed to, it gives me an alert. That's the good thing I like about Netspend. They also don't charge a big fee every month. My check goes on every month, then if I want to put extra money on it, I just go up to the place or a gas station. I haven't had any problems. I would advise my friends to get it.

BRIAN KENNEDY BIANCHI **. It wasn't until after I deposited less than 300.00 dollars that I was not able to access my funds, that I read reviews to see if it was just me. It turns out it is not. It sounds as if this company has enough consumer complaints and bad ratings publicly to file a complaint with the Department of justice along with a major class action lawsuit. I believe I have resources and contacts to get his ball rolling. I just need to know that we will have the customers and complaints backing ourselves as a group so that we do not waste other people's time like this company has wasted our time. BRIAN KENNEDY BIANCHI **!

It was more convenient for me to put money on Netspend and use it in stores. I called customer service one time. I had a block on it for somebody trying to get ahold of my transactions and then I felt like a transaction that I didn't do, like I could be sleeping and all of a sudden I'd get an alert saying I have a transaction. Then they said they blocked it and then they put a block on my card, so it wouldn't be used again. It made me feel safe. The fact that no transaction that I won’t do will go through. I use the app all the time. I like the notifications ‘cause I get text messages any time I use the card, any time I get a deposit. I used to have a bank account and I closed my bank account 'cause I prefer my Netspend account.

I tried other companies before but something went wrong. So I tried Netspend, and thus far, I've had no issues. They have pretty much the same fees as other companies but at least they let me know when and what is being taken out, so I know when it's wrong. I've had issues with my debit card from my bank account and in the meantime, I have to pay almost everything by check. But if there's an emergency and I can't, for some reason, use my debit card because I turned it off with Card Control, which also sends me alerts, I can use my Netspend card. That's the only thing I keep it for and it has enough so I could get a taxi if there's an emergency. I put minimal on there but I'm not linking it to anything and I can't do much because of different ID stuff. So I'm just being careful. But the service has been decent and I appreciate everything that's been done.

The features of the card are pretty convenient. Using it saves me time and travel.

I love Netspend. It's very simple. I love that it's so convenient. But the one thing that I have gotten upset about was that I had an account prior to the one I use now and I stopped using it. I wasn't aware that I had to call and cancel the account like shut it out. A month ago, they took $45 out of my account to put into another account. It was to cover a fee where my account had been charged. I was very upset about that because that was all my money and I was supposed to take my dog to the vet. My dog died. But I've always been helped and had nice people. They are the nicest group of people when it comes to any kind of banking that there is. They also have a savings account unlike others I know that I've had. It doesn't draw much interest and I like that because it's easy to save money that way.

My deposits are easy with my Netspend card. I get them on a regular basis, without any issues at all, and my reload is easy as well. All in all, I've been happy with Netspend.

I've been with Netspend for close to two years. I like the ease with the transactions and the customer service is great. If people want reliable banking and no-hassle banking, they need to come to Netspend.

My Netspend hasn’t been working at all. Every time I try to do something like pay bills or make online purchases, it keeps it back. It’s not taking it off there and then I ended up having to call them. What I would like to see better would be stuff being spent on there that hasn’t been, and then having to call them and say, “I didn’t buy this.” It was great with the first person I talked to. The lady canceled my card and was really sweet about it. Then, she told me I would expect the card in the mail, that we canceled all my stuff. I said, “What about the stuff that I did not buy?” She said, “They will do an evaluation on it.” When I got my card, I hooked it back up and I said, “Do I have to wait on my phone before I would know when I get my money back on the other thing?” She looked it up and she said I was supposed to get it on the 14th.

Netspend has faster services. I get my benefits about a week in advance. Also, I love the alerts because it kinda keeps me in the know if there any transactions and it notifies me when my benefit hits, too.

One of the coworkers showed me they had Netspend cards at work. I got one too and my experience has been all right. I just use Netspend to pay for things. I put a direct deposit too.

The features of Netspend are very convenient. But it would be nice to have something else, like when sometimes I just want to pay with a check and I don't have that with Netspend. Also, I had problems this month with my Flare account. There was a tab there that was confusing and I couldn't retrieve my statement of account, which I used to get every month. They were able to email it to me but it would minimize the amount of call if I'm able to just retrieve my statement. And I have a difficult time with the transfer of funds. I can never ever get through that. Every time I try to do it over the phone or online, I miss a step. I have to always get a live person. But their reps are really quick and fast. It can't get any better than that. They really know their stuff.

When I add money onto my card, the funds are available almost instantly. I've recommended it to a couple of people. But I had problems trying to activate a card for someone else because they weren't of age. Netspend told me I will have to contact them and send government-issued documents but then, when I went to my friend's account and looked at the status, it said active. That was confusing.

I really like the service that Netspend gives me. I don't have to be upset when I talk to their reps. They can take care of whatever. I can call them and find out what I need to find out and if I need to replace my card, they’d do it in 24 hours, even over the weekend. I've lost my card three or four times. They would cancel the lost card, send me a new one, and I would get my money back. Also, I had them cancel orders. It took a minute to get my money back from one of those but I still got it back. I didn’t have any problem with waiting and what form I need to fill out. I've never had any bad experience with them.

I have had an Heb Netspend for a few years. My card got hacked a few times. They stopped it. They Sent me another card. Now they locked my account. Will send money back to issuers. I moved so address is changed.

Netspend is very convenient. It lets you know when money has entered your account or even when it's on its way. It also lets you know when money has left the account immediately after you've swiped the card. It’ll come right to my phone and tell me what was charged and how much is left after that charge. One time, there were two items that they sent an email to me letting me know that they weren't gonna be processed. But then, once I spoke to a live person, they said that those were sent out in error. Then, the actual item did get processed and went through. They were very expedient in handling the situation. I was on the phone for less than five minutes.

But they were all great and very helpful, considering the situation. Also, the features were all very convenient. I would recommend it to my friends. For getting bills paid and checks, that'd be good. But for a permanent bank account solution, I don't recommend it.

Everything has been okay with Netspend. My stimulus came on it. I would recommend it.

I love the alerts of Netspend because in every alert, it lets you know when your money is there and when you take out the money and tell you the balance.

I'm saving money and getting good deals with my Netspend card. It's a style for getting good credit.

I've had Netspend for years. It does the work for me, and I don't need to have a bank account or a bank statement. It's easy. If I lose my card, they act right away. They don't just leave my card out there to get my money taken out or stolen by somebody. It’s safe and accurate, and it works. I had a card stuck in an ATM not long ago and I got it right away. Direct deposit is amazing as well. Money is always there before you get paid.

I was checking on a new card, only to find out from an customer service rep it was not transferred. She spoke fast, seemed to be following a new learned protocol, when I asked her to slow down as it would save us both time she complied for maybe a minute, seemed to be finishing my sentences and after I adamantly told her it wasn't stolen and that I needed to check on it. I also voiced how I very clearly did not want it turned off. She in what I believe a vindictive way turned it off leaving me out of reach of what little money I have and leaving me to have to contact numerous places to let them know they can't send me any money because once it's turned off they cant turn it back on.

Netspend caught my eye and I've been with them since 2018. It helps me get my check a couple days faster. However, I'm having trouble getting to the all aspect payment plan where I can get a new card. I can't get into the website and I've been trying to do that for the last two years. I’ve also been calling them through their customer service number and every time they say it’s done, it’s not done. Other than that, I am excited with Netspend and I recommend them to everybody.

I had a bank account before but they don't care if you overdraft it because they charge you $30 for one time you overdraft. With Netspend, if you don't have money, the transaction won't go through. I love that every time I use the card or if something's going in, they send me text alerts or let me know. The reps have all helped me and I love the app. I like that the card gives a cashback or a 5% off. I could use it at certain place and it's right there on the app. I’ve used it twice. Netspend is a good card and 2 of my friends have gotten it.

After going back and forth about a dozen times to have access to my refund from a store I finally got access to those funds and sometime later they reversed the refund and made my account have a negative balance.

I've been able to manage my finances better with my Netspend card. I use it to pay my bills and I'd get anytime alerts. Usually, I get a direct deposit every month, and when I want to reload, I go to CVS and the process is pretty simple. My experience with their reps has been fantastic, too.

My son is 12 now, so he likes to play games. I would load my Netspend card then connect it to different accounts and to gaming apps, or just go top it. It’s really convenient and that’s why I've been with them for so long. Their customer service reps also always helped me if I had a dispute with a transaction. Aside from that, the reload locations are so much closer to my home and I use them. I get things done faster, especially when I have to pay bills. All in all, Netspend is wonderful, especially for emergencies. One time, I had to go to the ER and when I had to pay, I could just go to any ATM and the fee was not that bad at all.

You can save money on Netspend. I haven't used mine in about three months because I had a withdrawal somewhere for 10,000. I disputed it and I never heard any more about it. My grandbaby's mother told me that ATB gets its card through Netspend and you don't have to pay for all that stuff. I now have an ATB card.

I needed a card and got Netspend. As I kept using it, I became fond of it and I liked it so I kept it. I didn't have a regular bank so having a Netspend card helped me keep my finances in order and I have a savings account. I get notifications right on my phone when I have a deposit and when I do a withdrawal or a transaction. That is cool. I use direct deposit with my income taxes. I've been using that for four years. Customer service has always been nice and helpful. Netspend is a great card and I’d recommend it.

Updated on 04/15/2021: I wrote a review about my Netspend experience. Send. Received a response from netspend saying that my check was mailed on the April 12, 2021. I still have not received the check. Tried about 10 times to reach Lea C number that she left. I left messages for the past 2 days and still have not spoken with Lea. Called the 1877 netspend number and they keep telling me that can't find any information on me. Place me on hold. During this time Lea C called. All I was given was a bunch of excuses. And was told that she is sorry that I don't have my money in the time of my liking.

I've been with Netspend for over eight years. I like that I get my money early. I like the app too. It's good. I like that I can go in there and I could check where I draw my money out from the card. It lets me know what all stores did I use my credit card at. I can keep up with my transaction. The only problem that I have is when the system lets everybody know that their deposits been pending or deposit is being processed, I don't get mine like that. Also, when I swipe my card, it doesn't tell me my balance. When I get the text, it says in the text how much your balance is, I'm not getting that either. The problem I'm having with customer service is if I asked them, "Do I have any pending deposit with the IRS?", they will answer the question but proceed to go into something else. They will keep on talking when I'm saying goodbye. That's irritating.

I filed my taxes three years ago through Liberty and they sent me a Netspend card. They sent my stimulus check to that account but I can't access that account, so I had to get two Netspend cards so I could access my money, which sucks because that Netspend account, I needed that transaction history. It doesn't look like a deposit now. Now, it just looks like a money transfer and that hinders me from doing a lot. As far as my credit and trying to get a loan, it makes it hard. These other banking apps like Chime, Dave. They might let you borrow money depending on the deposit that you make, but my deposit, being that I'm going through another Netspend account just look like transfers. I've called them about the issue and trying to get them to send in another card for that account so I can access that account, those transactions, but they're difficult. When I try to put the card to that account, it won't allow me to.

I’ve dealt with Netspend for many years now. I like them better than anybody else. Just the fact about the fees, I can get paid faster. I really like the payback rewards, the points that I can get, and then I can get anywhere from $1 to $10 back depending on how many points I have. Whenever I set it up for an auto payment for, like Disney plus, it takes it out early in the morning to where you're not waiting all day for it to get taken out. It takes it out instantly. It's easier doing it that way and how everything posts fast. Plus the notifications that I get every week of how much is in my bank account really works too.

They're better than most card companies. I've been able to use the Anytime Alerts and it's convenient.

I am happy with the service. I wish the monthly fee wasn't so high tho. By the time the end of the year is up I could have paid the car payment with the monthly Netspend fee. The fees are the only thing I would change.

I’ve had Netspend for years and never had an issue with it until now and I’m not sure if it’s just because the way things have been changing after Covid. It’s been working for me just fine but fell into a issue when fraud hit my card and they did stop the charges and it didn’t cost me anything and they are sending me a new card but had a issue trying to enter my account online and couldn’t. Taking a couple hours at several phone calls trying to correct the issue and found that I still can’t enter into my account because they have to verify my account by calling me back on the number that they’re receiving on my phone call to them.

I had gotten an email saying I had a depending deposit and I tried to address the problem and couldn't get through to a representative. So I believe I missed getting my stimulus check. It was my account ending in **.

Netspend is a fraud. Please read this before getting all your direct deposits sent to netspend. I have had netspend since last year, received all my unemployment direct deposits through my netspend visa debit card. I used the card for everything with no problem until a couple of days ago trying to pay for my prescriptions and groceries and it was declined. I called, I had more than enough balance then talked to a representative that announced to me that my account was closed due to suspicious activity!!! I get real time alerts so I know of all transactions no suspicious activity! I got an alert that my unemployment direct deposit was received and I asked the representative where that deposit was and they said they returned it to payor!

The only thing I don't like about NetSpend is they do not have Zelle or any way to move money outside of NetSpend except via Venmo or Cashapp or Paypal. There is no way to transfer money from NetSpend to another bank via bank to bank transfer. Other than that the service is good to great. If I have to call for any reason the wait time is usually fairly short. Only part of calling them that I do not like is trying to get past the computer robot. It would save a lot of time if we could just get an operator who could shuttle up to who we needed to talk to.

It's a great card and I like the updates of the app better than the previous version. When I switched to Netspend, I noticed that when I was getting my unemployment, it's given to me a day early. Also, disputes are solved and they are solved in a good, timely manner. I've called their reps about the loss of a card and disputing some charges and they handled both efficiently. It's a great working relationship.

Very happy with my NetSpend account. Everything happens on time. My direct deposit is always 3 to 5 days earlier than expected. I could not be happier with the way everything works in the app and online. They quickly process every payment. And are on point with the rewards.

I really appreciate you Netspend, It never fails. I get let down time after time by other financial services but not Netspend. I really appreciate it. I am needing to get business services now, I will get back with you Netspend. Thank you for all your help.

Trying to get notifications about activation of a card that I supposedly received 2 years ago removed from my account. Was told to just ignore it, while it's not the end of the world it is annoying to keep getting the notifications.

I love Netspend! But this past December I had a problem with my account that was ultimately solved but I learned I will be punished forever for it. I do not feel this is fair because it causes me a lot of inconvenience and I am disabled. But because I love Netspend I will adjust.

Being with Netspend is like using a bank and there's really no difference. The card's features are convenient and they've been good to me.

I have been a loyal customer for close to 10 years. I was woken up 3/15/21 at 5am by numerous text messages from Netspend notifying me of completed transactions totaling $2353.97, all transactions were within 6-9 minutes of each other and all were unauthorized by me. I was able to cancel my card online but unable to speak with a dispute CSR until 9am EST. I was told I needed to wait for all transactions to post before they could assist me in any way.

The reps are very courteous and always helped me. I like that. Also, Netspend's features like the Anytime Alerts are excellent.

I like my experience with them. It is also easy to use. I like the fact that I can transfer money over the phone, but there’s a little bit long of a wait whenever I call in cause I had to talk to the operator.

Filed dispute, police report, and police even arrested individuals involved in a large scale fraud and still no response, no provisional credit. NOTHING! DON'T GIVE THEM YOUR MONEY. THEY ARE NOT HERE FOR THEIR CUSTOMERS.

Netspend has helped me a lot and using the app is easy. It helps with the questions I have and gives a straight answer. I spoke to a rep when I was having issues activating a card and the rep was very nice.

My experience was amazing. If I could use one word for my brain it would be stunning great customer service and it explained a lot to me because I was lost but hey I don't even know why am writing this but I know that this card is like my everything.

Every time I use the card, I’ll get a fee. But then two or three days later, I get another thing that comes up saying a fee came out. I can’t understand why it all haven't been done at one simple time when you order. But I love Netspend. I wanna keep them because I’ve been through a couple of the other ones, and they're nothing like them. Netspend is much more open. They take care of finding out where the money went and I like that.

I like that I don't have to mess with the bank. I get direct deposit and I can also withdraw anytime I want. My pay day is on a Friday, but I get paid on a Wednesday with Nestpend. But I was having issues with transferring money. Netspend would only let me transfer so much, but it's been all right. It's easy and simple for me.

Netspend has always been pretty good. The service is a little slow sometimes. But my experience with Netspend has not been bad. They do the right thing. When I lost my card, they sent me another card. They're easy to get ahold of. But sometimes there's a wait time. There may be less employees working to man the phones. So it's taken a little longer now. But that's the same in a lot of industries because people are home when you're working remote so there's less people in the office. They used to have a feature where you could take out up to $100 if you didn't have the money and then you could pay it back. That was one of the reasons why I like Netspend but they took it away. But overall, Netspend is a good company and they are responsive to my needs.

With customers that haven't had an account for years, if you apply for things credit-wise, Netspend is still considered a prepaid card even though if you had direct deposit in your job. Other than that, I've had a wonderful experience with Netspend.

I've been using Netspend for a long time now and I like it. It's good. I know what I can and cannot do. I've been trying to get other people to get it.

You can pay some bills with it. In that way, you'll just put the money that you need and you'll be more safe. The only thing is that sometimes I don't do a lot of payments where they take out $1 or sometimes they take out $2. But if you pay $9 for the whole month, they don't take out nothing. So it's better to pay the $9 instead of when they’re taking off everything.

I'm on Social Security disability, and it comes in my Netspend card every month. I love Netspend. It's a great company. I would never go with any other company other than Netspend. They are perfect in everything. All their statements that come on my phone when somebody uses the card. Everything is great customer service. When they call back, they don't make you feel like an idiot when they talk to you. Even in the clear blue of the evening at 6:25, they're wonderful.

I get daily texts from Netspend telling me what I spent and the alerts are helping out. They keep me on track. I use direct deposit and I haven't had any problem with it. All in all, Netspend is a good thing to have.

Netspend helps you to control your spending by having to reload and that's the process that keeps you from overspending. I also use the Anytime Alerts and I'm glad they have them. All in all, my experience with Netspend has been great so far.

I've told my friends and family about Netspend and I would swear by it. I kept all my direct deposit going to that card because they would notify me as soon as it got there, while the other institution I used would take several days before I would get my direct deposit. When I have done reload, it's a little expensive. But other than that, I don't have any issues. Netspend is better than any bank account that I've had and with them, I can clearly see my transactions. I also don't have any issues with fees or overpayments and everything is cut-and-dry.

Netspend has been a game changer for me. Convenient, reliable, very user friendly and supportive. I have never had a problem with using my cards or accounts for any reason. If there ever has been an issue the communication is excellent. Highly recommend this company for all your needs.

My money was gone, I was worried and mad because someone had spent $170 on stuff I did not buy. I don't know how it happened, I have my card. I did not want to hear my card would be cancelled right before my pay deposit. But I got my new card really fast. I was told 7-10 days but it was here in 3-4 much to my surprise and enjoyment. Thanks for making it easy on me. You guys are great.

I enjoy using my NetSpend card. I use it for shopping for just about everything and it's great. I have a wonderful time using it. I even use it on vacations too. My only drawback is that you would not charge a fee on loading the card.

I was stuck with Netspend for the last four years. Their representatives helped me with everything I needed. I have the app, so I just go on there and it's fairly easy to use. Overall, I'm satisfied with Netspend.

I love the ease of using this card. The fact that it is backed by an account with a routing and account number makes it that much better. I have the ease of putting bills on auto pay then just loading my card and everything is paid. Makes my life nice and easy.

It's very convenient using this on various occasions and daily uses, thanks much. Well there's not much more I can say only that I appreciate using my NetSpend for as long as I've had it the past 6 years. I have appreciated the service then and I appreciate it even more today. Thank you again NetSpend.

I know all of my downloads and purchases right away. They even told me my card was compromised and sent me a new one. The person I spoke with was extremely nice and Understanding. Anytime I have had to call NetSpend, they have been easy to work with. They are well informed.

I have been a Netspend customer for years, and I see no need to change that. I love my direct deposit, and that it comes in a little early. I would, and have recommended this company to friends, and family.

I love the way it works and is easy to use and I will tell more about it to people. And I will continue to use it. Thank you for it.. and the price monthly payment for the way to use. It is convenient.

I love Netspend. I use my netspend cards to pay bills to send money to family and friends and they also send money to me I get my money faster than my bank card and would tell people to get a netspend card and try it out. I love love love netspend cards.

The Netspend card makes it easier to shop online, which was one reason I got it. I like the Anytime Alerts. The experience has been good with Netspend and people should go with them.

I usually do Netspend reloads at Walmart. It's easy to do.

People were saying how well Netspend works. If you have any questions or problems with your card, they're very good at helping you and they answer your questions. So, I've had this card for at least six years and I like it because there's a monthly fee and they give you advantage. If you're short of cash, they give you a $10 buffer period and they don't charge you any fee. I have several cards and for emergency money, and one is paid to go and the other has a $5 monthly fee where you don’t get an ATM. They take the $5 out once a month. It sounds a lot that you’re paying that out of your money. But you can take as much money as you need without having an ATM fee every single time.

There used to be a NetSpend store where I live. I asked how do I go about getting on NetSpend and their reps told me what to do. At the time that I had signed up, I got my direct deposit three days early which was cool to me. I've been on NetSpend ever since. But, I've been wanting to give them a piece of my mind 'cause I didn't like the way they did things. Still, I have a sometimes safe environment with them.

You sent me notices into my e-mail when I received money. You were prompt when I received money into my account and companies that were for Prevalent for me to apply. I was happy with the number of jobs you sent.

When I dealt with Netspend, it was very good. My money came a little earlier and I enjoyed that. I got new cards yearly like I'm supposed to. But I deal with another company now. I only switched because of the going on disability, and I had to handle it from that way.

I've been enjoying NetSpend. It has AutoPay on it. I would refer it to anyone who asks.

I have a lot of Netspend accounts. The alerts are convenient and their representatives have been very helpful. Overall, it's great and I'm very satisfied.

I am very pleased with Netspend card. I have direct deposit and I like the early deposit. I like the low monthly fees. The mobile app and the customer service is excellent too. I have been an Netspend account card holder for over 2 yrs.

I like getting paid earlier. At my previous job, Netspend would pay me a couple of days early. I went with them and I love the features of my card so far. They're pretty good. To reload it, I can go to Family Dollar.

I wish Netspend would not have allowed me to do a dispute and provide a provisional credit without doing an investigation. At the time I was suicidal and thought by doing a dispute I was able to opt into overdraft. However that wasn’t the case. I wish netspend would have rejected my account or warned me not to do a dispute if I made the transaction to prevent fraud.

I am very happy and glad to have Netspend. It's very helpful to use it. I have about three that I use just recently. It's very easy to get around which is how I get my stimulus package. I am very fond of that.

Never had a problem....Great customer service. Can use this card anywhere...Keep up with spending ....Anytime your card is used you will get a alert...If you misplace your card they will definitely replace it ASAP....You can add a authorized user to your account.

I do like the fact that I get my monthly checks earlier than two days like most cards recommend. I love the Anytime Alerts and account transfer feature. They're very convenient. Also, every time I’ve had an interaction with the reps, they always were able to take care of the issue right away. They're fast and courteous.

I've been with Netspend for over 10 years. I get my money faster and there are no credit checks. The overdraft protection was awesome because if you have direct deposit, you get the protection from the overdraft and if you go over, it covers your account. When I had the Netspend with overdraft protection, I used to go up to $100. When I don't have the money, the funds are there for me and I get paid soon again. Other companies don't even allow you to do that. Also, the customer service reps answer right on time and they try to see how they can help. They stay on the phone until the matter is resolved. It's been a great experience. Netspend lets people know who, where, and when they use their card, so they always know what they have in their account.

Netspend is a good company. There are a lot of nice people there.

Netspend is excellent. I use it mostly to pay my bills. I got a dispute one time and they took care of it right away. I'm really satisfied with the service.

This bank is THE WORST. I received a prepaid card as a gift and attempted to activate the card. The activation was not completed as a signed document was not returned. Evidently there is a stipulation that the card must be used within a certain amount of time that is not disclosed in the paperwork accompanying the official card. When I attempted to obtain a refund for $50, they said that the card was not used with the allotted time and I would not be able to receive a refund. The card was never used. Also, if you do not use the card within certain time parameters, you must pay a handling fee. This is not the way to give a gift in lieu of cash. Run away...and fast!

The reload locations are close and I use the alert to let me know when money has been posted. Overall, the experience with Netspend has been great.

I've had a good experience with Netspend. It has helped me spend more responsibly.

I like Netspend better. I pay all my bills with it. When I make a purchase, I get a text and I like that. It's very convenient. Their reps are excellent. I'm very happy with Netspend. I’ve had them for almost 10 years. I ain’t going nowhere else.

I use Netspend to pay bills and stuff. The things that they offer are good as well as their services. I got a card one time for my girlfriend and I paid $20 for the card at the store. They were supposed to activate it and I didn't. I kept going back and I couldn't activate it for some reason because they couldn’t get the number right. My girlfriend needed a card or some kind of account to put in for this card for her direct deposit, which was coming out the following day, so we needed it quick. We went to the bank and got an account. They gave us the account with the number all at once right there so she had that number given to Netspend and they did the direct deposit the next day.

It's hard to understand the people with NetSpend customer service at times. But, things have always been worked out and I've been very happy with them. The card is easy to use.

I have had my card stolen about four times within six months. They gave me a card and pretty much, I had to open another account. That's not necessarily what I needed to do. Now, every month, I'm having to call and transfer my money from one account to another account to where I can use the card, rather than linking a card to my original account. I had to call and transfer money to an account that I don't even know if I have the routing number. It has become a nuisance for me that I have to do all that. I've been with Netspend for quite some time now, and I'm not very pleased with the fact that I'm having to deal with this card issue every month.

I needed a card because I wasn't able to get a bank account just yet. I was working and wasn't able to get a bank account, but Netspend was able to give me a banking and a routing number, so that was as good as a banking account. I was able to get my apartment because I had that Netspend card with the banking and the routing number. So it's not bad business. Netspend has been good to me. But I wish that I was able to get an extra $50 for my limit because being with somebody so long, there should be a trust factor. They could also offer something like a Capital One card but on a broke man budget for longtime customers or people with at least six months direct deposits to give some type of incentive as a valued customer because I've been with them for years.

With my NetSpend, I can put whatever money I want in there and I don't have to second guess that they're gonna take my money off. If I have to pay 9.99, I pay it and then I'm good. Also, when I make a phone call with them, their reps are more courteous than other people. They take time answering my questions.

My first experience was when I did taxes back when they sent the Netspend card to start it off. I've been using Netspend ever since. I left my card at a smoke shop and somebody picked it up. I canceled it the next day, but some charges went on it after that time. I have several cards, but I have the stimulus on this card. So, I have to redo another card. I read up on the All-Access. I mailed an All-Access and I went to activate it, but it wouldn't allow me because the disputes will not be finalized until March 3rd. I'm upset about that. I went online to do the letter that they required. I thought I did it correctly, but I guess I didn't because they sent me a letter saying that they didn't receive it.

Netspend tells you exactly where the money went to. So, you are always on track. You always know your balance and you can pay your bill. You have everything in order and it’s on point. The customer service reps always handle with professional care everything I talk to Netspend about. They’ve treated me like family.

Netspend is the best card to have. I use direct deposit and it was easy setting that up.

I've been with Netspend for over 20 years. Their cards are inferior grade cards. In a lot of stores, you can just swipe your card across a little pad and it'll take your money and do what you need to do. You can't use those types of services with the Netspend cards because they don't have a chip. So they're actually antiquated that way. They need to get a better quality of cards and they need to update them. Netspend also needs to get their website where it's easier to use. You can hardly get anything to reset and them emailing you information is slim to none to get it. As far as trying to resolve issues, a lot of times, they don't need to cancel your card and they do. Then you're stuck waiting for their slow shipping process to get you a card. That's a little bit ridiculous.

I have Netspend for YEARS now and All I can say is netspend is awesome. I use it everywhere....online and offline. Direct deposit comes faster than some of my friends' big Bank. I would love netspend even more if they offer card that has a Chip /contact less payment... Please! All in all... netspend is the best card out there.!

The customer service at Netspend has been good and everything’s perfect.

With Netspend, we get paid a couple of days earlier. All of the features are great. I can get the alerts.

I like getting my messages when my Netspend card is used. This way, I know that I'm the one that's using it. This way, it gives me my balances and I don't have to be calling all the time. I have spoken with their customer service and that has been good as well. I'm always forgetting my password 'cause I hardly use it and I don't like writing things down because then I forget where I put it.

I lost my wallet and I didn’t have my Netspend card. I had to order a new card and it was actually a big hassle. It took them a few days, but I finally got a new one. I'm also having trouble getting my direct deposit with my unemployment. So I'm upset with them. On my website, it shows that my direct deposit information is correct but my checks aren't coming through.

Everything is good with Netspend.

I had Netspend years ago, but it wasn't an H-E-B card. It was just regular Netspend. The only reason I quit using it was because of my husband's joint bank account that he had already established. He since passed away and the account closed. So, I started using Netspend again for my social security deposit. Netspend is just like any other debit card. But I appreciate that I get paid earlier and I like that there's a little bit of overdraft protection. It's definitely helpful.

Managing finances and the features that Netspend carries are great. I'll tell a friend or a family member that they better get one.

International traveler that purchased a Netspend Pre-Paid card for my stay in the US. Reviewed ID requirements before purchase, passport, utility bill and non-US DL supposedly accepted. Except they weren’t. Couldn’t activate the card as I don’t have an SSN. Tried to return card as they suggested; place I bought it from wouldn’t do the return. Can’t get through to their customer service number as you need an SSN to get through the prompts. Emailed them several times and they’ve put me on ignore. They’ll refund via a Cheque sent via mail, but will take $6.95 from the balance to do this. It’s absolute garbage and they’ve effectively stolen from me. Strong Do Not Recommend!!

I've been using the Netspend card for well over 15 years now and it's very convenient and they have great customer service. If I have a problem, they take care of it right away. I'm a truck driver and I can load the card at my convenience in any location. I love it so much. I got my wife started on it.

Acct. **. My account was closed very sudden without being notified or even a reason for such action. Very unprofessional especially during this pandemic. Also been contacting regarding giving me an explanation of reason my account was closed and till this day still no response. Would to request a letter saying my acct. has been closed. Thank You. Gmail: **. Phone: **.

I've been dealing with Netspend for years online and I liked them. I tried the Western Union card but I didn’t like it. I'd rather stick with Netspend. It is the best card to use. I use my card for direct deposit, online, and paying my bills. It sends me a text alert when I use my card. I've also done account transfers which is easy and I like it. Sometimes the reload locations charge $3.95 and sometimes it’s a straight $5 or $4.95. It depends on where you go and it's all right. All in all, I like the benefits because I can go on my Gmail and it'll send me an alert saying that maybe my card’s been used or that I have so much money on it.

I love Netspend. I’ve been with them for three or four years and I would trade nothing for it. It’s manageable and convenient to get to. I pay most of my bills from it. A lot of time I overdo it but they save me from having to pay up 30 some dollar fee with overdraft on a real banking account. The reps are real polite and I love communicating with them when I have a problem. Netspend has solved one or two problems I had with some people who are dealing with my account.

It is difficult to activate a prepaid card and to talk to a live person. This is very poor customer service. Plus, this is my very first time in using a prepaid card through this company. This is a poor service. I pray you get better and give much better service than this. I am not pleased at all with the community barrier.

I was in a store trying to cash my check and they offered the Netspend card to me. I like the rates and everything they were talking about so I gave it a shot. They started providing me with specials and stuff and that was great. Netspend is pretty cool, although the overdraft is kinda low.

I like Netspend because it's pretty consistent. It notifies me as soon as money comes out and when money gets deposited in. I have two different accounts and I leave one card at the house, which my daughter uses. When she buys something, I know where she bought it and it's pretty detailed. I get a monthly fee taken out every month on one of the cards but other than that, I don't have any complaints about it. The only time I've ever had to deal with their customer service was when I had a charge that I didn't recognize and they resolved it very quickly. They sent me a new card. Also, I understood the reps in English, which is a plus for me.

I like the fact that the Netspend card is convenient. I'm able to pay my utilities with it and my check sometimes comes early. It also acts as a credit card. Some cash cards cannot be used to rent cars but I was able to do that. Also, I could go to 711 or Walmart and just put money on my card. And when I had to call them to question a transaction, they were helpful and accurate. They really got it done.

I needed a card to load money on to pay bills. Netspend is very useful. It helps me take care of my business and to pay my bills. I load through Walmart and that's very easy.

I usually use Netspend like a debit card from a bank. I have no problems using it except for loading the card. I have direct deposit but sometimes, I go through a Speedway and add some to it. But the card is convenient and you don’t have to worry about theft. I called customer service and changed my card, and the only inconvenience was waiting on it. I've never had any problems with Netspend. Everybody takes it and I like it.

I got an ACE Flare account and I lost my card, and they told me I could transfer it. But I’m dissatisfied with Netspend. Last night, I accidentally hit the wrong button and Netspend took out $98 on my account. They said that they can give me back only $18 of my $98, which I didn't authorize.

Yesterday, I attempted to access my account to ensure my account was still available for the upcoming stimulus payment. I was deeply disappointed to find that my account was locked. After speaking to a customer service representative I was informed that my account was locked due to my previous $1,000 EIDL deposits from the SBA. The representative explained that SBA deposits could not be posted to my account going forward. She attempted to unlock my account, but stated my account was closed and I could never be eligible for Netspend services again. I asked to speak with a supervisor and after 45 minutes of waiting I decided to send an email of my concern.

Like I said I like how you get paid up 2 days early and I like it too is because I dont like to carry cash on me. And Netspend is a better way to go and I like that you don't have to go to the bank to cash your check.

It's easier for me to do my direct deposit with Netspend and I should have chosen it years ago. The reps are excellent and they're a good team. The card is easy to use and you get your paycheck a couple of days before. They let you know if somebody had some activity on your card that’s not used, too.