Netspend Reviews

I've been a member of Netspend for over 10 years, numerous accounts all of a sudden my accounts were closed abruptly no warning or anything. I can't access my funds, my direct deposit was rejected. Now I'm sitting here the day before a holiday ** OUT No access to my money. Then to add insult to injury told I have to wait 10 days for a check to be issued for the money in my account. Spoke to a supervisor by the name of Leo who gave me this code that refers to his notes in the system **. I have NEVER IN MY LIFE had such a thing to happen. This is not how you treat customers.

I got this card for a one time use. I put money on the card tried to activate the card and was unable to activate the card. I was told to call customer service in which they were closed. I called the next morning and was told I was ineligible for a Netspend card. I do not understand how I am ineligible for a prepaid card that I loaded money on for one time usage. They tell me they will close the account and send me a check. No I want my money. They better override the system so I can get my money. Been on hold over 30 minutes waiting on a supervisor - this bull. I suggest never using Netspend. If I could give them zero I would.

They took my kid's SSI balance of 908.36. Gave me a complete runaround to find out why was my card blocked then unblocked with a balance of 0.00. Now I have no money to provide for my disabled children because they sent my money to someone whom they’ve said sent them a letter regarding needing all of my remaining money from my account!!! I’m so frustrated. I can’t feed my children because all my money is jointed to this account. I have been calling them all day waiting on a supervisor or Manager to help me. Every time I call I’m waiting hours for a supervisor or manager. Then once they answer they tell me to wait while they look to see what they can do then they disconnects my call.

Terrible wait hour on the phone. Nobody can give a direct answer, terrible business habits, comply don't answer you back. Supervisor don't know anything, very unprofessional, for last three day spend on the phone waiting to speak to someone 2 hours.

I contacted NetSpend for the earlier payday, got them, and stuck with them. I’ve had some other prepaid companies in the past and I have a traditional banking account as well, but I still kept my NetSpend card. Getting paid earlier has been handy when I have emergencies. It’s also great if I’m running low. I love the convenience of NetSpend, the early day, the emails, having awareness of my account, and being able to have access to a prepaid card that I can load when I need to. Plus, my interactions with their team has been pretty good.

I've lost one of my NetSpend cards they told me that I would have it by a certain date and I still have not received it and they are charging me money to transfer to another account that I have with them. I have never dealt with a company like this. It is the worst company to have a card with. I am switching to Chime which I already have activated my card. I just got to transfer my direct deposit information. I do not recommend that spend it all and I recommend anyone who has it to get rid of it. And I would leave -5 Stars if it was possible.

I do like the card but the deposit times are frustrating. My complaint is my job release my check on Thursday evening at 5 o'clock California time. I usually get it in my bank account 3am on Sunday morning. But now that I let it go into my Netspend account I get it at my 8 almost 9PM on Sunday night. I talked to someone in corporate office who was a nice. But I was attracted to the 2 day early pitch which I pay but I only get my check a few hours earlier. I guess I can save my money and let it go into my bank account free of charge since I'm not getting it any faster. There are some positive things about the card but the 2 day earlier pitch need to be changed. Just frustrated, waiting on my money to hit the card at this time.

A relative of mine told me that Netspend was a way to get paid quicker and easily manage my money a little bit better. And at the time, NetSpend was very much present so it was easier for me to obtain a card. Aside from getting paid earlier with Netspend, I’m also able to physically see my money and keep track of my spendings a lot quicker with the Anytime Alerts. The app is very easy to navigate and understand everything that’s on there. I like their reload and direct deposit options as well, but there should be more locations where you can reload.

A friend said that NetSpend worked for her and recommended them. I tried them out and just kept them for a long time. I don’t carry cash and just put it into the card. Having it helps when I budget myself. I use it to pay bills and make online purchases, which is a convenient process, but when I get double-charged, it takes a while to get my money back. However, when I call customer service, they help me. Their team is very helpful. NetSpend gave me the satisfaction to answers that I needed. I like them and would recommend them to others.

I have not received my direct deposit.. It has never arrived two days early.. My account is overdrawn at this very moment due to this. My check stub clearly indicates my money was deposited and yet at 3:15am my account is still negative and my car payment and cell phone bills are due come out.. I am very disappointed. I will be closing this account.

Twice Amazon has taken funds from my card for cancelled items, such as their Prime's add-on channels. Yesterday 6/26/19 Amazon started refunding my monies not 1 lump sum but 10. NS disabled card because of the refunds coming in in such a manner, which makes no sense. There is proof that Amazon took the money, but putting it back triggers a hold on my card!.

I would never use this card again. They want all your personal info. Social security number over phone. I got for my daughter to use. They ask for all personal info. Not happening over phone. Then every time use card they charge. What is that? I am so upset with this card, would never use it again. They are a fraud. Be aware before you use any card with these people!!!

I have been using NetSpend for the past 15 years and now when I make schedule a DCH automatic payment NetSpend tells me that they will not pay it and I have to call them to let them know I need it paid!! Also the convenient 2 day early pay is NO LONGER. All of a sudden I get paid the day before my payday. Not good! $5 monthly fee and ATM fees are not helpful as well. So I am now moving my business elsewhere (Chime). Hopefully they will be much better. So long NETSPEND.

BEWARE, getting your paycheck via direct deposit with Netspend a few hours early is just not worth it. At some point, they can and will block your account, cancel your debit cards and then close your account leaving you with absolutely no access to your money. They do this completely without your knowledge or consent and restrict you from your hard earned money. For example, I had a number of suspicious charges on my account recently. Netspend took the time to investigate and ultimately sided with me (I have all of this in writing from them). The suspicious charges were credited back to me within a few days.

I never had any issues with Netspend until March of 2018 when I had to submit a dispute for merchandise I never received. I submitted an email and documentation proving that I never received the merchandise from the merchant. After three weeks I received an email from Netspend stating that no error was found I would not receive an account credit. This was for only $74.

I don't have a problem with my payroll check being there on time, but I do have a problem when someone transfers money from their personal bank account to my Netspend. They keep turning me in circles, back and forth. I think I'm about to close my account and go back to regular banking, at least I didn't have any problems with transfers when I was with a regular bank such as US Bank.

I wanted to give ZERO STARS. Terrible. Been a member for almost 10 yrs.. After the experience I've had in the last 72hrs I will be taking my business elsewhere, Customer service and Management are a joke.. I'm on vacation with no access to my money that I ** earn and I've talked to at least 6 different reps and one manager and NOTHING. Take your business elsewhere..

I started using the Brinks Prepaid Mastercard which is also Netspend. I started with a regular Brinks card and then in April of 2019 I switched to what is called an All Money Access. No issues initially with the card. I would receive my pay two days early as promoted. However, once I switched to All Money Access I noticed my deposit would be at 8 pm instead of 100 pm. But still two days early. There is a catch in which you do not find out until of course you are in the center of it. If your two day early falls on a Friday..you will not receive. This is coming from a person who has received two days early..maybe not at same time...but two days early consistently. Please note, I am always paid Mon-Thurs. Mostly my two day early would fall on Wed/Thurs.

I've had Netspend for a while and everything is good every time they're calling me at the customer service. Every time I need something or if something is swiped, they take my business good. I like their anytime alerts and nobody else got that. I tell a lot of people that this card is good. But Netspend's card is not up-to-date. I have a PayPal debit card that's prepaid and it got the chip. If that can’t be fixed then I’m gone. I also do direct deposit with Netspend, and my paycheck comes directly on to the card, but I pay $9.99 every month. Why am I paying $9.99 when other people’s debit card is free? My PayPal card is free to use in all of that, and it has a couple of ATMs that’s free. So right now, I’m looking into different options because of that. But everything else is great.

I've had NetSpend for over five years and will just put all my money into my credit union. This bank used to be excellent at making direct deposits around the same time every pay period. Now NetSpend is a complete joke. I've had the same issue before with them making my deposit on Thursday instead of Wednesday, but when my kids are hungry and my check doesn't show up, there's a problem.

If I could give a negative rating I would. Took my mother over a week and 18 different faxes of documents for 3 separate accounts and about 40 phone calls (not a exaggeration) just to activate a few prepaid cards she was using so she wouldn't have to carry cash after cashing a check (important because she's elderly and more of a risk to be robbed). She was told over and over the issue would be solved within 6 business hours and it took over a week. She was told even though they had the correct documents for one card they couldn't activate the cards without the same documents 3 separate times for something that was already in their computer system. She spoke to 2 different supervisors Elvis and Gei and still got nothing resolved until I called with her the second time and insisted not very nicely it be done. Completely ridiculous way to do business and treat an elderly woman.

I went Netspend because I initially needed it for a transaction. That company made me get one. Plus with Netspend, you get paid a little earlier. I had direct deposit with them and I would also reload sometimes. But that was not often because I didn’t like how I had to pay $3 worth of fees to reload. The locations, on the other hand, are convenient. However, when I got laid off, I didn’t know they were trying to put my severance on my Netspend card and Netspend placed a hold on it and sent my funds back to the bank. That made me end the 10-year relationship. Their team couldn’t help either. But everybody had always been nice.

I've had NetSpend for over five years now. They give me the money days ahead. Also, they text to tell you where you waste your money and how much is left. When I lost my card, the rep helped me and they told me that it would take 7 to 10 days for the card to arrive. But I got my new card right before the seven days. I was having trouble the other day with the $10 overdraft, but it finally went through, but it only gave me $6.

I was supposed to get my money deposited Friday through Netspend. My employer banks through them. I have not received my money. My truck payment is due and they have turned my truck off. I need answers. This is ridiculous. I have not been able to get to work or nothing unfair, non justifiable that has put my bill behind. No paycheck this week. I need answers!!!!

I had a NetSpend card for over 5 years. I used it for online purchases and business purchases. It was linked to my PayPal account and my bank account. I averaged over $2000 a month in transactions. When I logged in to my account one morning, my balance was $0 and my savings account was gone. Numerous calls to an obviously overseas call center, I was told my account was closed for security reasons that would never be explained to me. My money was returned via check with no explanation. What a ridiculous joke of a company! Being a subsidiary of TYSYS, I in turn canceled their overpriced and poorly administered credit card service at my business. My experience with my money says "STAY AWAY"! This is not a reputable company.

About 10 years ago, I received a letter from the IRS saying that they were going to start depositing into checking accounts. They suggested NetSpend and I’ve continued. With Netspend, I don’t overdraft except for the $100 that I miss now. Sometimes, we make mistakes and overdraw our account. The banks charge $35 and with NetSpend, if it’s not there, they don’t do it. I also get a very low fee for the monthly and I get my social security a week early. It’s been good with Netspend. They are courteous and quick. I love Netspend and I always recommend it.

I went to Check 'n Go to cash an IRS refund check that I could not deposit because it was made out to both my husband and me and he is out of town and will not be back for quite a while. I went around and around with my bank and gave up. Check 'n Go cashed my check for a nice little fee. They gave me some in cash and the rest of the money on a card that is run by NetSpend. I could see that there was a enough money to have gone on and given me the cash and I could have deposited it into my account. The amount on the card is an odd amount of money and ATMs won't let you take it out. They only will work in multiples of 20s.

They were completely unprofessional. I was on the phone for a continuous 6 months. That's how long they've held my money hostage. Then after sending them all the required documents an evil associate ordered a replacement card without my consent. Didn't even say he was going to do that. That's just evil. NEVER USE THIS CARD. YOU WILL REGRET IT.

I received a Netspend Prepaid Mastercard even though I did not apply for it. When I tried calling their customer service number I was not able to get through the automation. Has someone faced the same issue? What should be done?

I’ve been with Netspend for over two years. I get my direct deposit early with it, but their fees are a little higher. I get a charge fee for deposits. If I had to do a deposit, I get a fee to make withdrawals. I also get a fee sometimes when I use it online. I had a bad experience with Netspend’s customer service. I couldn’t understand them and there was no help. I had $37 taken out of my account and I haven’t seen nothing on that. So I tend not to interact with them. I'd recommend Netspend, but try not to use it.

NetSpend was recommended for my SSI deposit and I've been with them since eons ago. Though it takes 20 years to get a hold of them, I've had a good experience with their reps. Once I get to them, customer service is really good. Since getting my NetSpend, I've been liking how I have a listing of what I have, what I've done and what I can't do. The fact that it's linked up with PayPal makes it even better. While I wish they would come out with a chip card, I like the security that the card provides. Using it to pay bills online has been very convenient too. I also use their reload locations consistently and since I live in a city, it has been easier to do that.

Netspend sends my direct deposits earlier than a traditional banking institution would and I utilize it for that service. They have virtual credit cards that you can use on certain websites that you possibly don't trust, and then you can delete the card so you don't have any fraudulent transactions after the fact. They have the full picture card that you can do. So, me and my husband's pictures are on the front of the card but it was delayed up until the beginning of this year. A contractor got a deposit from me for $2,080 for a patio that was gonna be built in my backyard, and the contractor never showed back up after the deposit was made. I spoke with Netspend and let them know that there was a breach of contract, and they were doing an investigation. I got the investigation paperwork back and they said that the charge was validated. So unfortunately, I have to work with small claims court to get the money back.

For a while, I couldn't get a bank account because I've had a negative balance that closed on another bank account. Netspend helped get my fund through direct deposit and was able to spend it with lower fees than I would have with the others. Even if that was just to get a paper check and cash it, it was cheaper going through the Netspend way. There have been a couple of times that I've had to contact Netspend because they blocked my card due to fraudulent activity. Also, I've had problems with renting a car using Netspend because rental companies don't accept prepaid cards. But other than that, there have not been any issues as far as getting things done. They're quick and efficient.

I don’t like the fact if every month I have a negative balance due to the monthly fee but when I need to pay my bill I can’t be behind anything more than 3 dollars in the negative. Why charge my card for a fee that’s not there and still leave the charge. Also the system was behind to even show me the real negative balance. I was aware of a 17 cent balance I made myself but then the company comes in every month charging me 5.95 and leaving it to become negative so when money do hit the card it will automatically deduct the fee.

On 4/23 I loaded $300. When I went to spend it online, all my charges were declined. I called and Harry said it went to fraud dept but they wouldn't tell me what was going on or what the charges were. I told him to just close the account if I cannot spend my own money. Harry closed the account and told me it would take 7-15 business before I received my refund check. On 5/17 I called back and spoke to Angela. She said the check was processed on 4/29 to give it 48 more hours.

I've had Netspend ever since I started filing my taxes. I like the fact that I only have a $5 monthly fee through the Visa program that they have. It's also free direct deposit, and I get paid two days in advance. And it lets me go $10 in the hole if I need to. The card has helped quite a bit because I try to pay all my bills online if possible, and that's how I'm able to do it with Netspend. The only time I've ever had to contact customer service is when the system would not let me transfer money from savings back into checking. There was something wrong with the internet side of it, and they were able to do it for me.

I got NetSpend and never went anywhere else. It's always in my pocket and it's been convenient. It’s easier for me to buy things and pay bills online. Customer service answered my question and got what I needed done.

I filed several taxes and when you file the income tax, they offer the Netspend card to you. I’ve had some good experiences with them and you get notifications whenever you make a purchase, so I like that. You can keep track of your spending. I also like that you get your checks earlier and normally, your direct deposit hits early. Sometimes though, the cashier does not know how to reload the card and it can take up time.

Updated on 06/07/2019: Right. I’ve been on hold trying to get information regarding my claim and this lady is being disrespectful saying I have to wait on forms are some paperwork which I receive messages in my emails from them. I’m on the phone with them right now and the young lady don’t know what’s she’s talking about. Now she have me on hold which I ask to speak to a supervisor and told her not to place me on hold. Now she just hung up on me.

I have been receiving my direct deposit through Netspend for several months and the majority of my paychecks are deposited on-time, however, every few weeks Netspend will not post my direct deposit until the day after it usually post to my account- meaning I have to wait a day longer than usual to have access to MY money. This is obviously a problem when you schedule bill payments & other things under the assumption that your money will be available when you need it. I have checked with my employer & ensured that everything is standardized on their end so the only reason my paycheck wouldn’t post at the correct time is because of something Netspend is doing to delay it, however no one from their customer service department can explain why this happens nor do they try to fix it.

First I bought a NetSpend prepaid card at Walmart. This was only a temporary card which is what I use to shop online. I was unaware that I would be charged a dollar Every time I use it!!!! Had I known and had it have been a personalized card, which I am still waiting to receive, it wouldn't have pissed me off. However not knowing and paying a fee for a throw away card in the first place I don't like. Besides the package on the card did not state that it would charge for every use. I don't think that I should be charged for a disposable card!!!! I cannot use anymore and I will not be using the personalized card.

I've had Netspend for like 20 years and they're awesome. I love the fact that it's my money. If I swipe my card and I don't have enough, a bank will let it go through and then charge me $35. Netspend doesn't do this. Netspends are also in the ACE check cashing places. You go to the bank and the line will be forever long. Your legs will fall asleep. But if you go to the ACE check cashing place, you can cash the check and put it into your account. The line may be long, but you're never in line longer than 5 or 10 minutes. I love using Netspend to pay my bills. If you do it at the bank, there's always a fee to pay the bills. I'm gonna come out to pay like a $10 bill and I'm gonna come out with $20 of fee. It's not worth it. With Netspend, I have one of my bills that cost $12.13, and all I ever pay is $12.13.

Takes your money. I loaded this card myself. But when I went to activate it, it wouldn't even activate. Definitely won't ever use again. I would suggest picking any other prepaid card out there besides this one. This one is a waste of time and your money.

I love NetSpend. I've had my account for about six years now and I’ve had so many direct deposits come into my card. I've also used the card a lot. When I talk to their reps, not one time did I ever have anybody rude or someone who tried to rush me off the phone. I never got things that showed me they really didn't care or have times when their reps gave me some textbook-type answer and I wouldn't even know what they meant. Everybody has always been patient with me. Even after their reps solve my issue, they explain to me how that issue even came about and what ways I can use to prevent myself from even getting such an issue.

I have had an account with Netspend for 10 years, and now they want to withhold a refund that was deposited to my account by a very reliable merchant and not give me MY money!!! Was asked to send in all kinds of info to them and I did as asked and every time it wasn't accepted and that went on for a week... as well as being on hold for hours and being transferred to different people in different departments to all not be of any help and the one department that they wouldn't allow me to speak with was the "back office" which was who supposedly was the ones with the ability to accept & approve my documents to release my funds... of course. This company is such ** and I am contacting a lawyer as we speak because this is fraud that they are withholding MY money from me for no reason! I have been unable to pay my bills and have been suffering since this has occurred.

Every time I call this company on the weekend I am on hold for longer than 20 minutes. Is there no one working on the weekends? If so you need to change your business hours. Very irritating to be on hold like no one wants to work. Also I used to get my direct deposit up to 3 to 5 days sooner than a regular direct deposit. Now I'm getting it a day before my paycheck is due to come to me. What's the sense of me having your company if I'm not getting what you guys advertise.

Trust me. They sneak and take excess payments and claimed it's for different fees and what not and make no attempt to justify their actions, I even read back my transactions history and the person on the phone did a bunch of stuttering trying to justify unheard of means of collecting payments and when payments were collected. BOTTOM LINE THIS COMPANY GOT MORE ** WITH THEM THAN A TOILET??? STRAIGHT UP SUSPECT. Damn. When did banks start robbing people? I thought it was the banks get robbed. Watch out everyone.

I was switching banks and I wanted to try something new. I switched to NetSpend, talked to a couple of representatives and they were all nice explaining how I could get paid up to two days faster. But what they didn’t tell me is that I would have to wait 5 days after I was supposed to get paid in order to receive the money I worked for. And all they could tell me is that they're sorry for the inconvenience. Please don’t switch. It’s a hassle.

I have yet to receive my direct deposit and it says it’s sent. I checked my company's website for payroll to double check. My phone will be off in 24 hours. I have kids and no food. Writing to Better Business now.

My direct deposit did not let to my card. CS saying it hadn’t been received from my employer is a lie. My ADP statement clearly shows it. Yes, I have a bank account and thank goodness only have a very small amount DD onto this card. Give me my money so I can change this direct deposit and close the account.

Thus far, I've had a good experience with NetSpend. I love the savings account ‘cause I can save my money. It’s more convenient because I'm not carrying around cash. I can pay my bills directly from my NetSpend card. I've also been liking the payback rewards with which I can earn money from spending. I also like it that when I do my income tax, it can go directly deposited on my card without any type of fees. For their new cards, I like how I can use ATM machines and I won’t be charged a fee.

I wish I could give this company 0 stars! I've been with Netspend for YEARS and have not had any issues until recently. In the beginning my paychecks were regularly posted early morning on Wednesdays and then I noticed they were starting to post around 1:30 pm on Wednesday. I didn't really care since technically I was still getting paid two days earlier since my normal pays are on Fridays. Then there were times that they were not posted at 1:30 anymore so I would call customer service and they would post it right away. Now my checks are posting on Thursday's at midnight.

Just received in the mail gift card, in order to use it I had to register, in order to register you have to provide your Social Security number, which already made me hesitate to do. Why in the world someone needs your SSN in order to check balance on gift card?!?! After going through registration process I checked balance on the card... and guess what? From $100 balance that was originally issued I have only $60 left, because they charged maintenance fees on the card since August 2018 and now is May 2019. So I was paying for maintenance fee before I even knew about this card ever... I called customer service, and the guy who answered basically told me to stop complaining and use what's left on the card and be happy. Are you kidding me!??? I don't think SSN is safe with this company and now I regret registering.

As of today, May 28th my prepaid debit card was compromised. I received a text of a purchase for $195.28 from a hardware store in Tampa, FL. I live in Mississippi, I just used my card 20 to 30 minutes before this purchase was made. I informed Netspend, they blocked the card and the transaction is still showing up pending right now. Sure hope this get resolved in a timely manner. My direct deposit is scheduled on my account tomorrow, hope no one hacks this. I going to cry. I hate after reading a lot of people reviews on here that this is happening to hard working people. I had a RushCard and I left them alone after that big mess with their company and me not being able to get my money or pay bills. If this don't get handled I'm going to a traditional bank.

This company has constantly and consistently lied to me about how they handle direct deposits and monthly fees. Told me my money would post as soon as my work sends it. Claims I can get paid early. It's always 2 or 3 days after my payday before I get it. Now they are holding my pay, because it's a holiday, but my pay was sent out 4 days before the holiday. Their solution was to blame my work. Called my work. Hit the information Netspend said I needed. Then Netspend leaves me on hold for almost an hour, just to come back and tell me it might be 24 or 48 more hours before it posts, then tried to blame my work again. They are liars, and they do not care about their customers.

I have been a Netspend card holder for over 4 years and have never had any problems contacting them online via email or secure box and or on phone. They respond quickly and I mean fast and have always taken care of any issues I have had with Merchants, and have made sure my account is secure and my funds returned to me in right on the spot. They keep me informed of any of any new information on disputes I have submitted and resolved all my issues every time. They're polite, courteous and friendly and really do go out of their way to help me and make sure I understand everything.

This place is a joke. No matter what, you have to spend money in some way in order to have the account. Either pay to upgrade it ($10 a month) so you never pay a debit or credit fee. Or just deal with those. Either way they are taking money from you. There are other prepaid debit cards that are actually trying to help you, help yourself by not having you spend additional money, just for using the card. Negative stars if I could. Don't use this card.

I've had Netspend for 2 years. Today randomly at 9:40pm EST I get a text saying my account is locked. Customer service is closed and it’s Memorial weekend!!!I Need my card unlocked!!! I need my money. I’ve read reviews and this is a common thing and people have went homeless due to it. I have bills on automatic debt and rent is due soon. I cannot afford to be without my money. My direct deposit goes into my Netspend account. I need this issue resolved and I need help ASAP!!!

I have always received my direct deposit around 5:30 pm and I have called twice today and the First Lady said in the beginning of the call that they had some delays and then changed it at the end of the conversation to say they didn’t. Now 10 pm no answers or direct deposit.

I am a widowed mom of two kids who I receive their survivor benefits every third Friday of the month. I get a text a day before the deposit that they closed my account due to high risk/fraudulent chargeback. Two years ago I sent an email with the paperwork NetSpend sent me to block Planet Fitness from taking a payment out. Well the incompetent people at Netspend said I filed a wrong chargeback because I go to the gym and filed too many chargeback against that merchant. If Netspend what he did with they were supposed to do two years ago and blocked the merchant I wouldn’t have to file a chargeback. Also I have been dealing with cancer for almost 3 years and could hardly walk 10 feet without getting out of breath. How would I be going to a gym. I’ve spoke to several outsourced representatives who didn’t know what they were talking about, and two people who work from home who couldn’t transfer me to supervisors.

Netspend direct deposit site claims NO HASSLE and NO WAITING... They say funds are deposited directly on to your card. No more waiting for checks to clear or waiting in line to cash a check. YOU DO HAVE TO WAIT FOR UP TO TWO DAYS TO GET YOUR MONEY. If I load my card at 7 Eleven, within minutes it's posted to my card. My employer pays my direct deposit on Friday at noon. I don't get my money until Monday. THIS MAKES NO SENSE! Netspend customer service has Saturday hours even. When I called Saturday I was first told I did not have a deposit pending but same conversation with another rep said, "Yes it's there to be processed. You will get it Monday." This is false advertising and bad business.

I received a Netspend card from company I dealt with. I was told it was a gift card. Turns out it is anything but a gift card. I activated the card online and required to give personal information such as social security number and address. This is not proper for a gift card. As said initially company that gave me the card was under the impression it was a gift card.

BEWARE!!! Just so everyone is aware this company will not reimburse you for accidentally making purchases on fraudulent websites! I got scammed on 2 different websites and Netspend won't give me my money back even after showing proof I made the purchases and never received my items! This company doesn't care about their customers or the fact that you got scammed online and will let these people run off with your money!! It really sucks!!!

I get a email to get a new card. It started there. Hell to get it authorized. Not soon after the card cracked. I asked for a replacement. $9.99??? It's not enough you charge to put money on it, and per transaction, you want to stroke me because you sent me a crap thin card. I told them where the sun doesn't shine, and with money on my card they locked me out of my account. Stay away.

On 5/3 I get a text saying a charge has been made at papa johns pizza in Atlanta Ga for $72.61. Following that alert I get another text for $744.72 for the holiday inn express in Atlanta Ga. I Live in California and was currently in California I contact control Net spend and they are closed. I blocked the card. I didn't sleep good all night because those funds were for my bills that were currently past due. I woke up and contacted net spend and let them know that I never authorized the charges and wanted them reversed. I was told that I wasn't able to dispute the charges until the posted currently the charges were pending. On 5/6/2019 I was able to dispute the charges. I haven been doing business with netspend for over 8 years. It's 5/16/2019 and im still waiting for my funds to be returned back to my account.

You are not guaranteed to receive your direct deposit up to two days early mines mostly come Thursday night! Customer service never have an answer for you so it's pointless to call them. It has no other perks for me to keep nor recommend this card to anyone!

So I kept getting advertising about the card so I get one. I wanted to really use and trust this card. So I tried to get it to automatically take money and move to savings every payday. It worked one time. Then I go to sleep and wake up with a crazy charge on my card. No notification of text message or nothing. I call and they tell me to wait until charge go through THEN call back.... tomorrow! So I just closed account cancel direct deposit and I'll use this card to open back door when I lock myself out again! I'm so disappointed not to mention out of some money.

I've been in Netspend prepaid card user for quite a while. It's very convenient for me to deposit money and do things online. I just recently started using Uber until this month I have never had a problem with Netspend. I put money in the account. I use Uber a couple of times and last week I was sitting in my house and I had gotten a text message from Netspend saying that money was taken out of my account for a Uber ride that I didn't authorize so I call them up. I had to file a dispute with them. They refunded the money back in my account for the rides that we're not authorized except for one. I am very frustrated because that was my last money that I had on that card to buy some things for my house that were needed and they didn't credit everything back to my account. There's still one dispute pending. It makes me kind of upset because I never authorized this ride and the money to be taken out of my account.

Updated on 05/16/2019: I have spoke with multiple people about fraud done to my account. They said that they found no errors which tells me they did not do a thorough investigation! They simply can tell that I did not spend 3,021.06 in one night!! I will be sueing this company! I suggest that no one use this company ever again!

I am overseas and have no intention of returning to the USA. I planned to spend-down the money in my account before the debit card in my hand, issued by Netspend/Skylight which has an expiration date of 12/2019. BUT they canceled this valid, unexpired card and now will not help me access my money. There is about $700 in my account. Not a lot of money, but it is MY money. My account has always been in good standing. I did nothing wrong. I did not cancel my VALID card, they did!

Someone stole my money and my landlord is gonna kick me and my kids out and Netspend not helping. I’m gonna be homeless messing with them. All I want is my money that someone stole from me after getting told they was gonna credit to me. Very pissed.

I have a Netspend prepaid card and took the time to look at my account today. They charge you over $5 just to have the card but 50 cents to check your balance and $2.50 to withdraw your money at the ATM, which means $2.00 ATM fees turn into $4.50 every time you withdraw your money. I paid Netspend $70 last month to get my money, I would not recommend Netspend to anyone. Total Rip off!!!

Netspend resolved the issue in the ten days they promised, and followed up with me directly. I don’t feel like a lot of companies will do that, so I appreciate them and will continue using their services. This was an unfortunate event that effected both myself and the company, and I appreciate them making every effort to help me in this situation.

I have been with Netspend for years, and they closed without a letter or any reason in writing. My wife passed away, and Social Security asked for funds back from the account. Netspend sent them the money back, but they won’t give me the money that was rightfully mines, that was left in the account. This was in my name and my wife direct deposits would go in the account. When her death was reported, I did not touch the Social Security money they had sent. I didn’t know that they would shut my whole account down and refuse me my money that was also in the account. I have been calling nonstop and the card is no longer active. The account is locked and the terrible agents are not helpful on how I can get my money returned to me.

Got the card for tax purposes and decided to keep it for my job. Well first off they charge 21$ to deposit a check same day or I can do it for free 10 days later, absolutely not! Secondly, they are allowing gas stations to hold 91$ for a 10$ purchase. This is the most stressful card I have had.

I received a Visa Netspend card for Christmas in 2017. I just realized I had it. I called to activate it and found out I only have $16.70 on it. I have the original receipt from the store it was purchased from and $100 was loaded on it. When I called and spoke to someone, they told me they charge a $5 maintenance fee. Really...Why? It was a gift card given to me. Such a shame to have over $80 gone to waste. I know I will never purchase one of these for anyone! The person who purchased it for me probably had no idea about the monthly fees. PS....Nope I did not read the little insert that comes along with it, so if it does say that fees are taken out for not using it, yep, I missed it!

This weekend my account was broken into 3 times in a matter of 30 minutes, talked to customer service each time, all while the hacker knew my security words even after changing them on the phone only to call back and try to MoneyGram my entire balance. They changed my address, reported my card stolen, etc... My account now frozen with all my money and they want me to send in pictures of my SS card, ID and utility bill... I am so frustrated!!! And don't know what to do as I am not comfortable sending my SS card... Is there a data breach on their end? I was alone in my car with windows rolled up and these criminals knew my new security word within 5 minutes.

After more then a decade using Netspend cards, today will be the last. Just spent 3 days trying to load $1400.00 onto my card, but it keeps being rejected. The store trying to load my account said that Western Union is rejecting the load and to call them to find out what the problem is. I called Western Union and spent more than an hour being passed from one person to another only to be told that my account is in excellent standing and Western Union doesn't understand why they won't pass the money onto Netspend. I also contacted Netspend several times only to be told that there is no problem with my card and to call Western Union again. The card is convenient, but if you run into any kind of problem, you are on your own and may have to obtain legal assistance to get your money.

LOOK ELSE WHERE!! There are far more other prepaid services with much better services. My most recent issue. I have Netspend all access with overdraft protection. They charge you $15 per overdrawn transaction and you must have direct deposit to qualify. But what they fail to mention is all the restrictions that come. Which is illegal when you're signing people up for your services and doing things at your own discretion. My account was overdrawn normally. I let my direct deposit clear my negative balance. This time I was in need of money so I borrowed money to load in my account so I could use my overdraft cushion.

I went to take some cash out at an ATM machine. The machine did not connect to the server and failed to give me the $200 I requested. I tried again and the same thing happened. When I returned to my car there was a message on my phone that I withdrew the $200 and it was subtracted from my account. I gathered my receipts showing that no money was dispensed and called Netspend when I returned home. I took pictures of the receipts and e mailed them as requested by customer service.

I have my checks directly deposited from my employer. The check was issued to the bank on Wednesday, today is my payday and I still have not received my paycheck. This is extremely frustrating and I do not plan on using this bank AGAIN!!

I recently just had my Paycheck direct deposited on my Netspend card. The day it was suppose to be loaded, I checked my account and the money wasn't there. When I called to speak to someone about it, they told me they've returned it and I can't even access my account online saying account locked. I'm really pissed right now. I've gone with no money. My bills that were due are now behind. Have no gas money to make it to work or get food for my family.

My ex husband was allowed to order a new card on my account and change all my passwords during our divorce and he spent everything on my card that I had saved for the baby that he abandoned. I disputed the charges as soon as I realized that my card that I had was shut off and upon resetting my password found out that he cleaned out my account, they closed the disputed claim with no refund. How is this allowed, I needed that money for my baby, and he was allowed to steal it all. I have changed all my info to secure my account from him. Netspend used to be a good card, not anymore though.

I’ve had NetSpend for over 4 years now. I have never had an issue until they abruptly closed my account. I called to get a stop payment on an ACH that I didn’t realize I had setup previously. I paid the merchant with my debit card via representative. I was told to contact my bank MetaBank to get a stop payment. The representative gave me a claim and reference number. The next day my account is closed.

They took money off my card and refuse to return it. They say I must wait 45 to 90 days. This is bs. They certainly didn't wait to take my money. This is not fair to me and will be filing a lawsuit and then maybe I will get my money back.

I have been using Netspend for years now on and off and I'm just starting to have problems with my payroll checks, I have yet to receive my money 2 days early. What's really going on? Can you explain to me why this is? I will sue for false advertisement if need be.

I've been a loyal member for over 5 years. My account was just recently "compromised" and now I have to suffer. Not only did I have to cut my card off and still waiting for 10 business days for a new one. I also have to send two separate emails to apply for a temp credit(s), which is unbelievable. After waiting for the rest of the unauthorized charges to finally be posted I have to apply for another separate claim, and wait even more time to be compensated. I solely depend on my Netspend account for my day to day. I thought I was valued customer, but I think I might be leaving this company.

I have been with NetSpend over 2years and have never had a problem until now. My account was HACKED and someone stole all of my money.... It's just my son and I. I just moved into my new place and have no groceries and no way to get to work and my son can't get to school.... Then corporate office rep called me with the same spiel the customer service reps gave. Was no help at all. Not pleased with this service.

Be prepared to give all of your classified personal information to this company later before putting money on this card at the checkout counter. The company wants you to put money on the card before leaving the store. Later they want all of your classified personal information before activating the card. This is just a scam to steal all your classified information using a use once throwaway card. You decide. Is it worth it. This is a Credit Card Scam. Beware internet shoppers. Please use alternative sources for internet shopping. Don't let the Netspend name fool you.

If I could give Netspend 0 stars I would. Each representative you speak with is foreign and all give you different answers which means you always get the runaround. I am attempting to transfer funds from my PayPal account to my Netspend account. There was a restriction placed on my account by Netspend in which no one is eligible to tell me why. I have spoken to 5 different people and they have all told me something different. I asked to speak with a supervisor and was informed no one was available to take my call. I suggest anyone who is considering Netspend services to reconsider. The representatives are very very rude and does not have knowledge of their services. This is by far the worst experience ever.

Updated on 05/14/2019: I have already reviewed this company, but apparently I can’t respond anymore since they haven’t responded to my complaint. I was supposed to be sent two refund checks, one for $2.50 and one for a lot more than that. We are now well over the 7-10 business days it’s supposed to take to receive the checks and I have received the one for $2.50. I did call them, they advised they couldn’t find my account???. I emailed them, no response, my next move will be to contact my lawyer again.

Had been with Netspend for two years with no problem until someone accessed my account fraudulently. Netspend treated me as if I did it and closed my account. When I call to speak with someone I get transferred back and forth. This was March 7. I am still waiting for the money that was in my account to be refunded to me. I was told by various representatives different information each time I called. At this point I will be contacting an attorney and the BBB.

I have used Netspend for almost four years now with no problem. Yesterday I got paid from my job and I have not received my direct deposit. I have verified with my job that the direct deposit was sent. But Netspend tells me that they don’t see it and it hasn’t posted. That is BOGUS!! I’ve never had a late deposit ever. Netspend is saying that they don’t have my money. And customer service hasn’t been a help to me at all. I need my money.

I've had my Netspend account over 10 years. I purchased an order that I never received. As a consumer I have the right to file a dispute on any item or purchase that I did not receive or I didn't make. I tried to check the balance on my account and nothing was working. I called customer service and was told they closed my account due to too many disputes since 2018, which was no more than 5 at the least. I asked to speak to a supervisor and was told a different story. I was now told that they had closed it due to high risk. I said High Risk, they said someone has my account information and I told them that's not true. No one is using my account and if they were I would be the first to know it. All of this makes no sense.

This card is straight **. You have been warned to stay away from it. They charge ridiculous Atm fees and you can't overdraft if you need to. They're a joke. I hate that I purchased this weak ** card and it's going into the trash.

Almost 2 months ago I had purchased a Netspend card to pay a bill. I had accidentally left my debit card at home. I put 135 on the card. When I called to activate it the company told me that I had an old card that had a negative balance so I could not activate the card. They said that they would mail me a check. At this point the bill I needed to pay became past due and was shut off. I waited and waited three. Contacted them again to see where the check was. They said I had to wait 10 business days which would be that Monday. Called back Monday. Was told I had to wait until Friday. Called Friday and was told I had to wait until Monday. But I was told when I called back Monday they would have a way to make the money available to me the same day. On Monday I was told there was nothing I could do.

Why is it that when it's a holiday that week my direct deposit gets pushed a day... Like Easter was Sunday and I usually get my money Weds at 541pm and nothing. I hate that like remain consistent it will sometimes come at 1050pm Weds or if it's real late Thurs. Am I just was wondering is there a reason as to why... besides the holidays. Is it because my boss is late depositing or what???

I’ve been using direct deposit with Netspend for about 3 months now and I’ve been getting my payment on the same day every pay period and this morning my payment has not come yet and it’s always in my account between the time of 5:00 am and 5:30 am no later than 6 am, it’s now 7:11 and my payment is still not in my account. This has inconvenience my day. My gas tank is on E and I have to get home to my diabetic gf. I can’t leave work now 'till I find out where my money is.

I have had Netspend for 3 years. Never had an issue receiving direct deposit. My husband every other Monday had his check direct deposit into his account at 9:38pm. However, my husband's direct deposit has not hit our Netspend account!! It is 12:23 am ang I'm so stressed. I even checked my husband's employee website and it shows his check and all the information for Netspend is correct. I have to get groceries and pay bills, we have a family. This money needs to post to our account!!!

I was supposed to get a provisional credit on April 15th, to which never happened. Whenever I contacted them about it they said there was no review on my account until April 25th. I have been thrown around since March 28th about when I am going to receive the credit and honestly this is getting ridiculous. I was in the hospital after having back surgery when the charges accrued on the account. I just want this resolved as I have been a Netspend customer for over a year now.

If I could give 0 stars I would. I purchased a Netspend card today so I could pay a bill. I put $40 on the card and called customer service to activate it. After speaking to countless agents and so-called supervisors there is no resolution. They claim that I have a negative balance from 2014 and they will not activate the new card. There is no proof I had a balance with them and if they did why not contact me via email or mail. I now have to wait for Global Recovery to contact me within 24 hours and they decide what happens, or wait 10 business days to receive a check. I have NEVER been treated this way and will NEVER USE NETSPEND EVER AGAIN!!! I will also report them to the BBB.

Had all my money taken. Just got paid... Transaction was in Vegas. I live in Mo. They took my whole paycheck with out using a pin number. How is that NetSpend.. Then I was told it would be 40/90 days to investigate. I have a family. Kids need lunch money. Bills will have late fees due to NetSpend letting someone withdraw cash without pin number.. You people act like I should wait. Tell my kids. Being I'm the only person working at this time have no gas money to get work... My bills will be paid late costing me more and was told I had to wait. You wait you're at fault... Your customer service wouldn't even give me names of supervisors I spoke with.. I know you all don't care. Said y'all are goin to do an investigation.

Updated on 04/25/2019: As you can see, NetSpend has not taken the time to respond to my complaint. I truly didn't expect them to. Again, my wallet was stolen and almost every dime I had was spent. NetSpend put a freeze on the card before I even noticed that the wallet was missing. When I realized it was missing I immediately called in to NetSpend and as stated above, I was forwarded directly to customer service who explained to me exactly why my card had been froze. The guy suspected scheduling activity. They knew that I did not do that kind of spending, but it took them allowing $1,400 to be spent first before they froze the card.

I have been with Netspend for over 2 years. At first they were okay. Now I’ve been having all sorts of issues with them. They don’t like to refund you for any disputes. Just recently I filed a dispute because my card was charged twice for the same transaction. When I called to dispute they shut off my card. I just moved to another state so I have no mailing address at the moment. I get my direct deposit put on this card so I was unable to receive my paycheck. I explained the situation to multiple customer service agents and all they can tell me is go to the store and buy a prepaid card then the money can be transferred.

Complete garbage. The only benefit is that you MAY get paid 2 days earlier, unless Metabank has a software issue, which has happened. When they did, I had to go to great lengths to find out what was going on. Also, when you have a dispute, they will LOCK YOUR CARD for 10 DAYS while they investigate! If you get overdraft protection and you use it more than 3 times in 30 days, be aware that they suspend it (including the $10 cushion) for up to 90 days.

I'm on the third day of waiting for my direct deposit and my employer sent the money but appearently there are no transactions and that's NOT TRUE!!! GIVE ME MY MONEY NETSPEND OR I'M SUING YOU! I have responsibilities I need to take care of and I can't even because your direct depositing is **! I DEMAND MY MONEY NOW!

Been using Netspend for 6 years now, they say direct deposit will be 2 days faster. Was true until now. I had a supervisor telling me that Netspend is ACTUALLY A 3rd PARTY. So I asked how to contact the bank. The number they gave me is bogus. Don’t even sound like clear English. Then when I called back they stated, “Oh. We don’t contact them by phone. We contact them by email.” With all the scams going on please don’t give me a fraud number and put me at risk of getting my money possibly stolen.

I disputed a claim with the Netspend claim center online at Netspend.com on April 9, 2019. I contacted Netspend regards to the matter with questions and concerns and a brief description on the situation asking for any information and when I’d be able to receive my credit in my account. Currently, no action has been taken in regards to closing the card that was used on the unauthorized account nor have I been credited a temporary credit until the investigation is being processed. I’ve emailed claimed department twice already. I’m really disappointed.

My card was suddenly closed, and now I have to wait 10 days to receive my money. Do not use this company, as they don't care if you're stuck without gas or if it's a holiday. I'm calling my lawyer. This is bs and I should get my money now.

I purchase a Netspend card from my local Walmart for my son to use on his online games. I didn't realize the card has to be in my name since my son is 16. So I put his name in the name field when I was tryna activate it but put my info. So it wouldn't let me activate it because the info didn't match. So I called to either switch my son's name to mine, I even sent all my documents in & still got rejected so I called back to get a refund & they wouldn't even refund my money. I have my receipt from the store & everything. So I just lost money. I'm so upset & won't ever get another Netspend card!!!

Whatever you do please do not support this company! I purchased a prepaid card reloadable from Wal-Mart and didn't read all the fine print. I got home and tried to activate the card and they wanted my social security number and I just put in some random numbers in the bar because I don't know who is behind this company. Long story short they didn't active my card and I couldn't not get my money back. They want me to send all my documentation and I can't even speak with someone that lives in the U.S.A. People please be aware! This is how many people information gets stolen and used in fraud schemes. Please do not patronize these people. They took $52.94 from me but read and learn from my mistake and don't give them one red cent!!!

I should have received my direct deposit yesterday or at least by this morning and still nothing! I can say I've never had a problem before but this is crazy especially when I can't get any answers on why or what's going on!! Please help. I need my money.

I have used Netspend for my primary banking for 2 years and everything has been great... until it wasn't. Someone duplicated my card and was using it in another state depleting my money. When I called customer service they canceled my card and offered to send a card to me in 10 days. I complained so they sent in three days. But they will not give me a temporary credit until I wait ten days and write a letter. 10 DAYS? A LETTER? I don't get paid till 10 days and now I have to find money for 10 days to live on until they resolve. I called customer service to complain with no progress. I've send messages to them and receive automated responses only! DO NOT USE AS YOUR PRIMARY BANKING AS NETSPEND OFFERS YOU ZERO PROTECTING WHEN FRAUD HAPPENS!!!

I have been with this company going on 10 years! In the past six months I have had so many issues with getting my paycheck even loaded! I have been paid on Tuesdays for years and now I can't even pay my bills on time because I can't get clear answers on where my check is! Not just me either. I have a lot of coworkers that I have referred to use this card and I wish I never did! All I want is my paycheck and a real answer as to what's going on!!!!

I've had a NetSpend account for over 10 years and I filed a dispute. They locked me out of my account and assumed they issued a refund for the remaining balance but they sent out a bad check. I had over 500.00 dollars left on my account and they've been holding my money for over 3 weeks and every check they send me I can't cash it anywhere because all of the information on the check was not valid. Now I dont know how I'm suppose to get my money. If they would've locked me out of my account before sending me my money the checking information probably would've matched the check. I recommended NetSpend to lots of people because I really liked the service but never did I think that I was going to have to go through this about my own funds!

I paid for card - followed direct orders to activate all documents that were sent they said were blurry and wanted the whole picture of pay stub for proof of address. Why need no my YTD earnings? Still sent for over a week and would not activate card. Also sent what appeared be encryption codes via email. Finally got them load the money on card but have go to store to use. You should just drive store - buy the product you desire and save the 2 dollars transaction fees and never heard such unknowledgeable customer service. Imma try give no stars - sure have to one but if could go negative 100000. Please don't use Netspend. They are a ripoff 10 fold.

This is the only company besides card.com I would recommend everyone to stay away from. How is it that I have no information on my direct deposit except when it post in their system. They claim to have no clue where money goes when it's deposited. So it just sits in limbo lost somewhere until it's posted? No pending or anything but will tell me to check the mobile website which doesn`t give information.

My payroll is sent out Mondays by noon every week it never changes. I get my direct deposit at 940pm Thursday for 3 weeks but now the last 2 weeks I don't get it til Friday at 610am. Why is it like this???

I received a $50 Netspend Visa debit card as a gift. Netspend demanded my birthdate and SSN in order to use the funds on the card. They claimed it was a federal law requirement (I presume CIP). I told them NO WAY to getting any of my personal information. When they realized I wasn't going to comply, they offered to mail me a check for the $50.00 instead and "closed my account"... Something I had never opened. I will be shocked if this check actually arrives. I cannot imagine how many SSN's this company has amassed for every fool who has given in to this pressure tactic to collect personal information... And all for $10, $20 or $50?! DO NOT GIVE THIS COMPANY YOUR SSN. EVER.

Don't waste your time with NetSpend. Go to Walmart and get a Walmart MoneyCard! We purchased this card to use. After activation, we had to show proof of 3 documents like a current utilities bill, proof of identification and a pic of social security card which could take up to 6 hours. I emailed them everything they asked for and it got rejected. Both times they say my pic of my social security card was a photocopy. Denied both times. I emailed them. It was not a photocopy. It was a pic I took.

Never had a problem until my account was "upgraded" to all-access aka no-access. Previously, I received my payroll deposit every Tuesday either around noon or 5pm.. Now all of a sudden, it's coming either after 9 pm or as late as Wednesday at 5 pm. This has been a issue for the past 2 months. I don't think it's a coincidence either. I tried to be patient but I will not tolerate having my intelligence insulted by representatives who claim that "my employer hasn't sent them anything". I know full well that something on NetSpend's end has changed despite their denial.

NetSpend is a unfair hassle that you will have to deal with. I have been with NetSpend since before it hit a big market and increase its customers. I receive direct deposit and I have also had every promo deal you can think of from being a loyal customer to NetSpend for 9+ years. Now they provide an all access card that they refuse to give a loyal customer. Other than this incident I’ve had many issues with this card that I am now seeing that I need to be on the look out for a new card provider. If a reviewer has any options please comment.

A friend gave my son a $20 Netspend gift card for his 14th birthday. When he tried to use it, it would not work. I gave my son the $20 and took the card and tried to use it at a gas station, but it wouldn't work. I went online and determined that it needed to be "activated", so I attempted to do this. The website would not let me continue to register and activate the card without my social security number. There was no way to bypass this information. No one should be required to register their SSN for ANYTHING in this day and age because of the rampant financial fraud occurring online. I don't even provide this to my doctor's offices. My identity has been compromised several times over the past 3 years. Why would they need this? To sell our data?

I have been a customer with Netspend for years, I think since about 2010-2011 and I’ve never really had a problem with them until recently. First, the fees they charge is outrageous and I’m pretty sure have went up since I first opened my first account to receive my taxes, anyway you go about wanting to get YOUR MONEY. There is a fee, if you go to an ATM. It’s $2.50, and they tell you to go to a store and get cash back, in which they still charge you $2.00 to do so on top of having to buy something in store to get said cash back. But then there was an issue where I had left money on the card for a few months only to find out it had been used, in which one of the charges was for over $400 and I couldn’t even dispute it in which someone paid a power bill to a company I don’t even have and said account is not even in my name.

On 03/18/2019 my card was stolen along with my cell phone and money was removed from my account. This was an incident reported to the police and is an ongoing criminal investigation. Netspend told me a final decision would be made on 04/02/2019. I was not contacted until the middle of the night via message. I requested a callback and never received one.

For some unknown reason they cancelled me after I disagreed with a claim dispute. I was charged 10 dollars for guest access on a club that I cancelled the month before.. They reversed it then said I was wrong. This is not acceptable. Next I know my account is cancelled with no email, call or text. Bills bounce because of it and my deposit is going who knows where now.

Worst prepaid credit card service I've ever dealt with. They want you to send proof of your Social Security card to them your ID. I'll just spend the money that you put on the card. I bought it for my son. Wasn't able to use it. Took over an hour with customer service just for them to tell me there's nothing they can really do. I said I want a refund. They're writing a check and are going to put it in my son's name that is a minor. Absolutely rudest people I've ever dealt with. His birthday present while do I have to wait 10 business days or more to get it. Never had that much trouble with a prepaid credit card in my life. Nor would I ever give a copy of my social security card or my son's to anybody I don't know. I will update this review when I or if I do get a check in the mail.

My direct deposit always hit my account on Tuesday at 940 pm central standard hours. Today that did not happen. I do payroll at my job and was told by a representative my job has not deposited funds yet which I have visual proof is not correct. I too will be contacting the BBB as I don’t appreciate being lied to at all especially when I been a customer more than a year. I was placed on hold for a manager until they closed. Now how unprofessional is that!

I got direct deposit for Netspend and it's never failed me. I also like that I can receive my money a little bit earlier than natural. I've used my card for paying bills and making purchases and it was easy. Their team members are courteous and they answer all my questions.

They ain't nothing but scammers. They don't give a ** about you. ** Netspend. Do not get this card. Nothing but fees, fees, fees. This company is horrible. Stay away from them. They took so much money from me. They sent me a message saying overdraft protection was disabled. Come to find out it's freaking not disabled. What the freak? Don't waste your time or money on this ** company. Trust me it's not worth it.

The dispute department with NetSpend is terrible. I called today which was my 10 day for my dispute to be finalized and they tell me they didn’t find an error that they would send a copy to my email... Well that was a lie. I never received anything about my dispute but the first update they received my written report that they told me to write up and email. I still have no info that I could see from their investigation proving that they found no error when I know I told nothing but truth... Very disappointed been with them for 2 years.

You can only add funds via direct deposit or mobile check, and when I tried to add funds with a check it got instantly declined. Waste of a card and I regret agreeing to letting them share my private information, I am never going to use this company ever again.

When I first started with Netspend in 2010, it was easier for me to see my taxes, which made me get one. Then, later that year, I found out I could direct deposit my paycheck and I used it for that for a number of years as well. Whenever I had my payroll direct deposit on there, I always got it two days before the actual payday, which was awesome. A lot of cards don't do that.

To make a very long and amazingly unprofessional story short I will try to stick to the most pertinent details to the story to hopefully help others avoid this in the future! I sorry to use Netspend as a prepaid debit card as I was getting scammed literally every time I hired somebody to do online advertising for my small home service business. After weeks of being groomed over the phone by an amazingly scandalous and crafty scam artist I finally was able to let my guard down enough and trust him to take like hard information over the phone thinking that I should be OK as Netspend is a prepaid card and they won't have access to all my finances and nothing that about to go wrong right? Well I was horribly wrong.

I have a Netspend Premier account. I have been getting all this advertisement about upgrading to a Netspend All-Access account. I finally changed. The account number I was given came back invalid with all my credit card payments and my 401k account also. All the creditor said the account came back as reject, because it's an invalid account. I called Netspend over 10 time begging for an valid account number but they will not help me. I had to go an get an account with Bank of America. They are a little high with fees but the account number they gave me was valid. I am so disappointed with Netspend. After all the years I have been a customer, this is how I am treated.

While I'm reading all the good reviews for Netspend card this has been the MOST HORRIBLE experience I've encountered! I purchased a Netspend card from Walmart. I put the max amount of cash on the card $500 & when I went to activate it with all my info I was informed that I couldn't activate it because someone else had previously used my info. So when asked could they reimburse me my money I was told I could use it as a "GIFT CARD" or wait 5-10 business day for a check for my money in which it took only bit a second to pull it out of my account! I was trying to pay for a vacation trip in which I may lose out on the deal because I have to wait 2 weeks for my money! WORST EXPERIENCE EVER! I WILL NEVER USE NOR RECOMMEND Netspend to ANYONE!

I decided to try Netspend when I received my taxes this year, one of the very first charges was from a scam site on the internet for $400. I am still waiting for a resolution. There were more charges that were unauthorized on my account which I instantly informed them. If they told me that they would have a resolution on a certain day I never received one until the next day after I had to email them, only for them to tell me they found no errors! This whole experience has been a disappointing and extremely costly one. I do not recommend the Netspend card.

Per Social Security, my payment was released to NetSpend/MeraBank already, and despite being sent emails saying that the payment would be made on March 29, I haven't received the funds and attempts to communicate with NetSpend have only resulted in stock answers of I'll receive it when they do and representatives not even looking at my account. Social Security in fact told me they do not recommend NetSpend to receive social security payments.

3/19/19 I recognized some unauthorized charges on my card. I immediately called & disputed the transaction. They suggested I order a new card. I went to Walmart to get another card since I need access to my paycheck immediately & couldn’t wait. However, I am now unable to activate my new card that I purchased because they have put a hold on my account for no reason. Customer care tells me they have to send an email that will take 24 hours because there is nothing more they can do. Spent 2 hours on the phone dealing with the issue. Ask to speak to a supervisor who could do nothing to help either. So now I have $1400 dollars just sitting there unable for me to access until they decide to reach out to me. WORST CUSTOMER SERVICE EVER!! As soon as I can gain access to my money I will be switching to another company.

I have been a Netspend user for many years. I use it strictly. Direct deposit and all bill pay and everyday living. I have the All Access account now. Love it. I’ve never had a single problem and the 2 occasions I did? Resolved by customer service quickly. Even with the CSR’s terrible English. I LOVE the fact that you can transfer money to any Netspend card through the app in about 30 seconds. You can save any flash ID for whatever card you transfer to. And it costs nothing.

I recently just dropped by Family Dollar to get one of your prepaid cards, I dropped 50$ on it, because I know better than to trust companies like this. I don't really have a lot of trust for others with my money other than myself, I tried activating the card online, if you're not going to have a functioning website, that doesn't activate cards with ease on the internet, then I don't even know why you have it there. I don't even really wanna call you guys, cause I hear a lot of things about Netspend and their customer service, contact me at **, so like, if you could just activate my card, so I don't have to be another unhappy statistic in your book that'd be great, please and thanks.

Updated on 04/02/2019: This in regard to my previous post about my issue with NetSpend. The issue was resolved by me 4 days ago when I closed by me and I cut up and threw the card out since it became worthless to me. Just because a company responds to a posting doesn’t mean a problem is “in resolution.” I resolved the problem myself by closing the account and tossing the card. It’s a little too late to “assist me” with a mobile check upload. I’m no longer a customer.

I signed up for direct deposit. My job released my funds. But Netspend is saying my job didn't pay me yet which is not true because I have proof. I suppose to got paid two days ago. If I don't get paid by today which is Friday I'm contacting a lawyer to see what could be done because I'm now behind my bills because of this and I'm also calling the BBB.

I have sent the correct documents to have my account restriction lifted it's been over a month. It clearly says us I'd accepted as proof of address but they keep asking for a utility bill in my state utilities are paid by landlord. No utilities exist. This is sickening and annoying. I never want to do business with this company again. They mail all my mail to a GA address but want proof of address in NY. I receive no mail in NY. Why mail the card to an address you don't want to verify. It doesn't make sense.

So I have been with Netspend over a year now, they told me about the “new” all access card...they told me everything would stay the same, my direct deposit the deposit the same way. Well today is payday, my usual payday 2x faster and NO MONEY. When I looked at my account I see they changed the account and routing number without informing me of that change. Now I’m going through COMPLICATIONS. After 2 reps simply told me nothing would change and everything would be the same. This is not right and FRAUD. Now I have to figure out how to get my money, and cancel bills and make arrangements due to this inconvenience. And on top Of that they close at a certain time so can’t even speak to a representative. THIS IS TERRIBLE.

Ace Flare refused to give my sister a credit after someone stole her debit card. Someone she knew took her card and withdrew over 700 from her account and left her in a negative of $104. She reported it the same day she realized it was missing and they didn't even give it a full investigation. I will be pursuing this completely. If they would have taken the full 90 days and investigated to see who withdrew the money they would be able to press charges on whoever it was. Sincerely, you lost a loyal customer 2013.

My dd is late and my company sent it today. Please advise - I need my money! Never had an issue before and now I'm nervous after reading the reviews... If this takes any longer I'll just switch companies.

On 03/24/19 I opened a dispute against a merchant that did not provide services I paid for. I included the contract, receipts and email from that merchant. I got an email on 03/25/19 saying they got my dispute. I called today ONLY to be told they will not have an update for me until 04/05/19. This is the worst bank EVER!!! DO NOT USE THEM AT ALL!!! They DO NOT care about customers at all!!! I provided all of the information they asked for and my $$ still has not be credited back. All the rep said was, "wait for the update'. DO NOT...I REPEAT...DO NOT EVER use Netspend!! My $ is gone and Netspend does not care that the merchant took it.

Netspend just decided to withhold a direct deposit for no apparent reason. Been fighting for days, at least 50 calls to either be lied to or hung up on. I have NEVER SEEN A MORE UNPROFESSIONAL COMPANY in my life. Thieves and morons that care nothing about their customers.

I have been with Netspend for several years and my account has been compromised recently. Netspend did not contact me with this matter, I went to use my card and it was declined. I try to log into the account and I was locked out. I contacted customer support and they tell me my account has been compromised. I file a police report detailing the transactions and order a new card. I sent all of this to Netspend, thinking that this process will be handled quickly. Netspend denied my dispute. I have over $600 in fraudulent charges.

The company has accommodated my request for a refund. Thank you.

So I'm not shocked to see that there's a lot of complaints about disputes getting thrown out or overlooked. Netspend has lost their mind if they think I'm going to let $800 almost $900 just get got from me no way no how. And then they tell me they didn't just decide that it never got took but they have documentation to prove it... REALLY. Y'all can kiss my ** and I will fight this till my money is returned to me... There's no doubt in my mind that this will get looked into and they will pay me back for every day or hour, min, or second I have to miss from work and any fees that occurs from having to deal with a problem that I was told wouldn't be a problem and that's that.

I purchased a prepaid Visa card for my au pair and it's taken me two full weeks to try and activate it. They have asked for my au pair's social security card, a letter with current address, state issued ID, Passport and US approved Visa. Despite sending all of these documents to three separate times, they are still telling me they need more detail and the card remains unactivated. It is unacceptable to have to jump through this many hoops and turn over sensitive personal information for a card that has already been paid for with cash. DO NOT PURCHASE ANY PRODUCTS FROM NETSPEND. YOU WILL REGRET IT.

We gave our kids NetSpend debit cards for Christmas and our son who is in High School tried to activate the card, he was asked for his SS#. He was also asked to attach a pin# to the card, after doing so he COULDNT ever activate it and we have not been able to get ANY HELP from NetSpend. This company must be stealing lots of money from people. I want to file a complaint about this, but I am not sure where to go. My son never was able to use the card that he received for Christmas.

I was incarcerated for a domestic violence issue with my ex-girlfriend. She unauthorized used my debit card and stole over $3,300 of my social security money. After providing all documents and a police report to show the investigation going on, and how I was not even able to use the card since I was in jail They after 10 days reply with saying “No error found. Based on the facts of our investigation, we were unable to determine an error occurred.” How is this possible?! Absolutely horrible! Please help!

To activate these cards you must first register the card and provide your complete Social Security Number, mailing address, phone number and date of birth. Good luck getting a human to answer the phone - customer service is NON-EXISTENT.

I put $450 cash onto my Netspend card and I was told 30 minutes. It don't show as pending and I have called them 4 times. It has been many hours since the load. I was told it was in their end by a supervisor. He assured me that it would be there and that my case was supposedly escalated to get the money out of pending. It shows a credit then shows where they took it right back I have all texts and receipts. Guess a call my brother, the attorney and the BBB as well as the police for a theft report. Pathetic my utilities are going to be shut off today as I put my whole paycheck on the card to pay my bills for myself and kids and now I. Flat broke with nothing and my utilities will be off today. I works so hard for my money. I'm just sick.

I have been a NetSpend user for quite some time. I had paid a bill and the wrong account number was used. As soon as I found out I called NetSpend to cancel out the transaction. I had to pay the bill again with another account number. Already received a letter from the merchant that payment was returned to NetSpend. It's been 26 days and I have yet to have my money credited back to my account. I have emailed over and over again. Still work no prevail.

I have had NetSpend for several years. I had a problem with my card and was advised by customer service to get another card because I did not have time to wait for a new one. I have spent countless time on hold and waiting to get things fixed and still nothing has happened. When I get home from my vacation I will be changing service to a new company that has better customer service.

I tried to get my son a card to which they sent him one, and once he got the card they told him they could not activate the card because of his age. We sent in several documents and still nothing. Prior to that he had a direct deposit going to one of their accounts in which they are still withholding his money stating it was not deposited but his HR has a clear confirmation that his money was deposited into MetaBank. But they keep saying they don't have the deposit, I have talk to about 10 of their workers and asked every time to speak with a manager and nothing. It's been about 20 days and still no contact from management and my son is still missing over $500 in a direct deposit. If there anyone who can help me get some kind of results. The Worst Company ever...

We didn't have a bank account, so we thought of putting our money, our Social Security, and my husband’s Walmart account on NetSpend. My husband likes to overdraft and I'm glad they've taken that away. I pay bills and make online purchases with our NetSpend card. We have the direct deposit forms, but we can reload them at Walmart. However, I lost the card, so I had to call them recently and reorder one. We got information about our deposit and some purchases that my husband made that he didn't remember. It took seven business days for them to send me a new card. They were nice and they helped us through.

To all of those complaining about fraudulent transactions taking place on their account keep in mind that Netspend is not an EMV compliant card, it doesn’t have the chip to protect against fraud. It is a prepaid card, nothing more or less. Then to add insult to injury, they charge per transaction. I’ve had the card for 12 days, when I finally had a deposit come through I had been using the card and realized I had spent $9.00 in transactions fees alone. Who the hell does that? My fault for not reading the fine print or whatever but I’ve since emailed them to close this account. I tend to do multiple transactions a day a Netspend account would not be worth it for me. I’ll go back to Chase Bank, thank you.