Netspend Reviews

My experience with Netspend was wonderful. I heard Netspend was better than Green Dot, so that was why I used them. I use it to pay all my bills. One time, somebody took some money off my card the night before last. But they put it back on and I was pleased with that. They were professional. I use both account transfer and anytime alert and that saved me a lot. It's also very easy to do. I also like the direct deposit the most.

Metabank/Netspend is a great online banking company that strives to give you their best so you can live your best! Typically my deposits are about four days early. If money is a little tight when I need it most, Metabank has been there to cover my family!

Like that I can use my card without being charged ridiculous service fees for nothing also free to load at HEB and I don't get annoying fees for not using my card. I use my card mainly for Uber so I really would have a hard time picking up my son if not for this card????

I so happy with the card. And the assisted.. Thanks. The service is very good. The customer service too. Thanks you. For your service.. They always have my money a different day. But is ok. The important is I receive..

I have emailed info several times about a unverified check and ask them to reset the mobile check load and I have sent them all the information with screenshots and they still haven’t reset my mobile check load. Is there anything you can do to help me with that I really like the Netspend account. Thank you.

This is a great service. Easy to use and I can send money to family whenever I want at no charge. I've been a customer since 2009 and have no plans to change. Netspend keeps me well informed and up to date with monthly statements.

I am happy with the service I have received from my Ace Elite Net Spend account. When I have needed to request a card cancelled (due to loss/theft) - I received prompt and courteous service via the telephone. The staff has been knowledgeable, understanding and alert to the urgency of my requests. I have recommended Net Spend to my friends and family.

I love my NetSpend Visa. Never had a problem. Get my direct deposits days earlier than other banks and when I had a dispute with a company they had my back and even fronted the money till the investigation was over 5 stars! *****

I made a mistake and my card was reported stolen. A hold was placed on my account. I had no access to my money and was feeling a bit desperate. Thankfully I was able to buy another Netspend card, and had the max 250 transferred to my new card.

I've got a really great experience with Netspend. I have the Anytime Alert and it's been really good. There’s like twice, that money was taken out of my card through that Prime Amazon so, it alerted me and I was able to take care of that. They’re great any time I talk to them. I also like that I can use the card anywhere and it's accepted in several places.

I have had this card for a few years. Received it to put a tax refund on. I get charged $5 a month which I think is fair. I am currently weaning off the card and moving my money to a bank account for a few reasons. The first reason being, I am constantly paranoid that my account will be hacked/stolen. Twice I have had my account locked for fraud. Both times happened within a year and I was not able to recoup most of what was taken from me the first time. Thank goodness the amount was less than $35. But, both times I had no access to my money until I received a new card which ranged from 5-7 days to receive. It isn't a very secure card. They should definitely consider adding a chip. I don't want to keep worrying about losing money because NetSpend's system is not secure.

Everything's very good with Netspend. A friend of mine recommended Netspend because I had an overdraft and I needed a card quick. He told me to go ahead and get one of the Netspend. He said. "You can put money in there and you don't have to worry about it, and then take care of your bank afterwards." So I did. I'm still using the card more than I'm using my bank card. I'm transferring more of my money from the bank to the card and it's very helpful because I joined a direct selling company also, called Juice Plus. That's one of the reasons why I got it because my friend is with Juice Plus and I was like, I can't. I don't have a card.

I was reading about how you get your deposit two days earlier with Netspend and I was interested in that. The card has been helpful to me. I use it to save money, just keep adding money on there. I normally use Walmart and something like that for loading money and it's pretty simple.

Netspend has the best services. The only thing is I get paid on a Friday and it comes on my card Thursday but it comes on after 10 o'clock at night. That's just like I'm getting paid Friday morning. And sometimes it doesn't come until 6 o'clock on Friday morning. Other than that, they treat their customers right and it's easy to contact someone. Also, the app is beautiful. It's a wonderful thing when one is my age and doesn't know too much about computers.

My Netspend is working fine. With the app, I can just go in there and check anytime I want to see if stuff has been deposited or taken out and stuff like that.

Four years ago, I did my taxes through TurboTax. I didn't have a bank account so I did my refund then through a Netspend card. It was easier to put money on the card instead of carrying a lot of cash so I stayed with them. Navigating their app on my is easy to do. I get all the emails and notifications from them there. I used Netspend's direct deposit option until I got a regular checking account. That's when I switched to a regular bank as it was easier to get things done that way than go through Netspend. Back in June, I had an issue with a place I bought something from. I never received the product I purchased. I got a hold of Netspend to see if they could do anything about it. They looked into it and put the money I spent back on my card.

Had no issues with them until they closed my account and wouldn't tell me why. I have been unable to receive the money that was in my account for months now. Over $700 gone. I wouldn't recommend this bank to anyone.

With Netspend, I'm able to pay my bills quicker because I do the direct deposit from my check and I get paid quicker with it. I also get text messages when I spend with it, letting me know how much is left on it. Every time I call, they're able to help me and they're really nice. They make me happy. Recently, I had a call from them. They said my card was used somewhere else where it shouldn't have been used, so they shut the card off and refunded me my money. They’re really awesome.

I use Netspend as a debit card and I haven't had any problems with overdrafts or anything else. I have Anytime Alerts. My checks go through a direct deposit to the account. I do account transfers quite often, between me and my son or my daughter, and between my checking and savings. I can go to Walmart and reload or a couple of other places. I have to pay for it there. I normally don't worry about it. But it's nice to know that it's there. I've had to call up the customer service about different things, like my card will quit working, or the magnetic strip gets damaged, and I have to order a new card. Whenever I have to call and talk to them, I get quick service right away, and I get good service. I have about five different family members that have individual accounts with Netspend.

My experience with Netspend is great. My money is on time. I get the Anytime Alerts immediately. Very convenient. I do direct deposits on it and it is really easy for me. ‘Cause where I work at I just went online, did it, and boom. There was no problem. I talked to customer service and they've been pretty good. Anything questions I had to ask, they took care of it.

At first, when I got the Netspend card, I didn't like the $5 fee a month. I didn't use that. But I found that it was more convenient to use that where photos are allowed, and then I can make 8 or 10 transactions without any charges. It used to be a charge for every time it was used. It became convenient for me to pay certain bills and I've been pretty much satisfied with it. I’m using it in places where I need to have a card to pay. Netspend just made it easier for me. I've been with them for some years and it’s been pretty good.

Using Netspend is convenient and extremely beneficial. They have excellent customer service.

Netspend is a good card to have. I feel safe putting money on it. It can't be defrauded or anything. And it has helped me to put a little on it each time that I get paid, so that I have that in case I need it for something special.

This is a great card for the uses I have. I really like it. It has a ease of use. It saves me a lot of money in fees. I take it every where I need it. Less cards for one to carry. Just one card takes care of one's needs.

I use Netspend to pay my monthly bills. I'm very happy with the service. It serves its purpose. I get charged $1 for every transaction which seems fair.

I kept getting Netspend cards in the mail, which was how I started using them. It’s not bad but if I use it for a credit, I get $1 charged and if I use it as a debit, it costs me $2 every time I use it on top of the regular. But if you know somebody else who has a Netspend card, you can send them money or they can send you money. We bought it to use to rent movies and stuff on Redbox. A lot of times, we only wanted to load $5 or $10 because they're only a dollar and some change. But the lowest amount you can load on it is $20 and it costs you $4 every time you load it. Netspend is not what I thought I was getting into.

I contacted Netspend regarding a refund I was owed from a merchant but it was never provided. Netspend refused to assist even when official documents were provided from the merchant. Bad customer service.

Netspend offers direct deposit up to two days early. They have payback rewards with a lot of other merchants. Flashpay between other card holders for free. Free card loads at any Check N Go location. I have had my account over ten years and highly recommend it.

My husband has had Netspend for years. I used them too for a little bit in-between when I had extra money come in. They're good. I like how they have the flat rate for $5 a month. We have their direct deposit. It's also easy to use and if you have a problem, they listen. They try to fix whatever is wrong. I spoke with their customer service mainly because I lost their card. Netspend gives me each transaction and they show my deposit. That's good and I like that.

I have been a loyal customer with NetSpend for the last four years, I have not had any problems or complaints with this company. When talking to Customer Service they are very polite and takes care of any issues or concerns that I have, I would recommend this company to anyone who would like to become a customer with this Company.

Netspend has always been great. I always get paid early and I've never had any problems with them. They had the overdraft fee. I don't pay but $5 a month fee, which is great and I've been with them 10 years on and off. Any time I had to dispute anything, it was always done really fast and the cards were always sent out right away. I love them. I do the Anytime Alert all the time. They text me and I keep an account for my balance. I do money transfers too. My whole family has a Netspend card. We can transfer in-between each other which is really nice. Their customer service has always handled the problem really fast. I just talked to them last week. I've always been able to understand whoever I spoke with.

I filed a dispute back in July and still have not received my money back. This is the first time I've had this problem. It has never taken this long to get my money back, I'm in need for my funds because of the whole covid thing going on and I've gotten zero. I'm in the negative now.

My Netspend card allows me to conveniently pay for online purchases. With concerns over paper money these days, I use it in-store for physical purchases as well. It is easy to track my purchases using the web site. Many convenient reload locations. Customer service is pleasant and efficient.

Netspend is good at managing my finances. I get calls and I know how much money I have. I also know when it's coming and what's going on. I know if somebody's trying to mess with my card or anything like that. I've been with Netspend for six years, maybe even longer. I've done both the direct deposits and the reload locations. The reload locations are close by. I've even added checks on there. Their reps have all been good.

I am very happy with the service. They accommodate my needs very fast and with accuracy. Hey I'm very good with a very made with every transaction as well. If there's ever an issue with a transaction they contact me before transaction goes through. I find that very helpful.

I have had a great experience with Netspend. Thank God I have one of their cards. It is great to have a prepaid debit card. I use it everywhere. I dont really need a bank debit card! I love Netspend and their products. I hope they come up with more stuff.

All transaction I've completed have been accurate and fair. I enjoy the use of this card for online purchases and the convenience of having access to money when I need it, is just super. I will certainly recommend using this card to others.

I use my card for basically everything from buying groceries, paying bills to online shopping and I love it. Best of all l love getting my money in 4 to 5 days in advance. I never had a problem using my card so I will recommend this service to other people.

I called twice the other day and was kept on hold for a long time, unacceptable! I'm seriously thinking of closing out my account! I'd rather open an account with a bank that's in my local area. At least there are live people there!

Previously, I was experiencing trouble with my regular credit cards. I read up on Netspend and decided I would get one. So far, I've been using their card for certain things I don't wanna put my regular card on. Netspend has covered me well.

With Netspend, I don't have to pay so many fees. There aren't any co-fees to use the card. When I make purchases, it's just $1 and there will be no monthly maintenance fee. Plus, Netspend always gives me my balance to let me know how much I have left. I work in customer service and the reps Netspend has are absolutely wonderful They're very courteous, professional and they show concern about whatever problem I've had. So far, I've had two disputes regarding charges with Google because my card was compromised. The rep whom I spoke with was understanding. They got my card out to me very quickly which was really nice. So far, I've already recommended Netspend. Both my granddaughter and grandson now have Netspend cards for direct deposit from their jobs.

My Netspend card serves the purpose I got it for. I use it to purchase things instead of my bank card where most of my money is. This is so that if somehow, someone gets control of my Netspend card, they can only get what's there. They don't get too much of my money. With my Netspend, I make payments then I don't worry about them anymore.

I get my paychecks quicker with Netspend and it helps me get my bills paid quicker. Also, it's really easy to use. But I've had them for more than eight years and I still can't overdraft on my card.

I was issued a Netspend card for an employer that I was working with because they only did direct deposit and I did not have a bank account. After going online and checking them out, and learning about all the stuff that they did, I figured that was a good option. So, I stuck with it. It's nice to have a debit card. It’s easy for me to load money onto my card and any automatic payments I need to come out comes straight off the card. I am using Anytime Alerts and account transfers. I get a text whenever my card is charged, which I like. Also, I use reload locations. They are very easy and the one that is most local to me is at a Walgreens, so that's where I go. You can check your account online, and you have full control over your accounting, which I find very good and convenient.

I love getting paid two days early and everything is fine with me. I do both direct deposit and reload as well. I haven't had to call them that much, but I’ve had one or two problems before and for the most part, they've been able to help me with everything I needed.

I've been with Netspend for almost 20 years and I love them. The fees are small and even though I don’t have their app on my phone, I can log on anytime and check my statement. Then, I could load it anytime. The places where you load have limits but I can load as much money as I want to on it and use it with the small fee that they have every month. I used direct deposit when my job used that. But my job right now is doing the paper. I'm hoping it goes to direct deposit and it might. The customer service is good and they’ve helped me every time. Whatever I need help with, they can fix it. I was thinking about ordering another card. I can use one to save money. I have two different kinds of income and I want to separate them. I've been wanting to set that up.

Netspend made the process to get a card easy for me. They gave me a card first and then they told me to call them and they would send me another card. I use reload locations. I go to the same check-cashing place that told me about the card. Managing my finances with it was good. I’m satisfied.

I wanted to get a refund and talked to Netspend Representative on June 8th of this year. Juan said that they will send me the check for 100 dollars. I did not get the check and called them back about 10 times until now. They told me to wait that the check is on the way to me via USPS. I learned that they can only use USPS without tracking number and they are not using emails to send me the copy of the check.

I liked Netspend better that other debit options. It was the best I found at the time. I've had mine for a long time. I do direct deposit. I get paid a little bit earlier and I get points. I just love it. Netspend helps me a lot when it comes to finance management as it helps me keep track of my spending. I can always go back to my phone and it tells me what store I spent something at. Their customer service is also great.

I wanted something different from the traditional. Netspend's is right there at the touch of a finger. It's not right to have us on the checkbook or anything of that nature. It’s so much easier to me. Also, the Anytime Alerts, when you get that text message, is a lifesaver especially when you’re waiting for something. in addition, the direct deposit is good. The reload locations are too, but Netspend could have more. But with this pandemic, it’s hard to do things like that.

Netspend is great and I love it. I had it years ago too. Netspend is easy to use and I had two of their prepaid cards. Everything is good.

I was online and happened to run across Netspend. At the time, I needed a debit card. I applied for credit cards but I never really got one so when I read up on Netspend and it said that it was kinda really simple and easy to get, I did that and it came through for me. I'm able to manage a lot of my bills better because I use the card to pay a lot of my bills. It makes it easy instead of using cash. I don't use a lot of cash now and just mostly use my card.

I had a brick-and-mortar bank account in Lynnwood, Washington and I was having a hell of a time doing banking. It would be three or four days before a deposit would show up. Someone told me about Netspend and I applied for a card. I've never had any particular problems with it. Before cell phones, I can go into a Safeway store, deposit money into my account, walk outside to the phone booth, call somebody, and make a payment. The money would be in my account instantly. I only have problems sometimes when I have a check to cash. I've had a card for at least 18 years. Sometimes I use the other card too often and wear out the magnetic strip instead of having cash. And I love the direct deposits and the payroll direct deposit. Also, at 6:06 AM my phone beeps and it's got my bank balance for that day. I've got it doing it too on my business account.

I like Netspend better than the other cards I've had so far. With my Netspend, I have an overdraft which helps me when I need it in the month when I’m short. Also, it's faster than with the other cards where I get notified up two or three days earlier than what I normally would. Not long ago, I had to talk to the reps because my other debit card was stolen. I had to report it stolen. Luckily, it was just that one card. It came when I needed it. But when they get to me on the line, to keep somebody from going off the handle like they did once with me, is to be more courteous and understanding instead of interrupting every time I tried to say something.

Netspend is an ACE Flare account and they have that local branch in our town so, if need it, I just go to the store. The ease of that is one of the reasons I went with it. It has been really good with their customer service although most of the time, I feel like some of them have a real thick accent. I can’t understand anything they’re saying. Also, I've referred three different people and the referral program is lame. Other than that, I like the app. It's pretty easy. And the deposit comes three days earlier.

It was very easy and simple to go in the app. I get whatever information I'm looking for. The representatives were helpful. I also get paid a couple days faster with direct deposit and they give me alert every time I make a transaction. Netspend helps out a lot 'cause I don't like to keep cash on me.

I got the Netspend card from Ace. I like the service and what they have to offer. I use direct deposits and my money comes early, which comes in handy. And when I used their reload location, it had been quick. I had never been in there in no more than a couple of minutes. When I put my money on there, it is there. There is no wait time.

My payment always comes early, it is deposited into my account when they receive it. Other cards don't often do this so this is a great service that they provide. Help is easy to access if there is a problem with the account. I have been a customer of Metabank for many years and they are the best in my opinion when compared to other cards.

Last experience was ok, not bad but not spectacular. It was however better than my previous experiences bc his attitude wasn't bad and he spoke CLEARLY. Otherwise, the agents need to be trained to show A LOT more empathy and bc of that I am just sorta neutral.

I called in to customer service regarding a urgent matter and after being told 24-48 business hours my issue hasn’t been resolved and it’s been a week now. Getting through to customer service is horrible and the agents don’t seem to have answers. Netspend customer service is terrible.

You deliver what you say. I get notified when anything is going on with my account. You offer great advice and service. I love my Net Spend card. Helps stay in my budget. I put what I call my allowance for a week on my net spend card and when I use my net spend card The service lets me know immediately when a transaction has taken place.

I errantly hit a button on a website, and immediately realized my error.. I emailed the company, at around 2am...At 8am, I contacted Netspend, all access... I was told that the merchant hadn't received the money yet, and that I had called in time. Also that they would note the account, but if at a later date the merchant charged me, to let them know... Which I did, when the charge came off of my card. Netspend will not refund my money, saying that the merchant showed them proof that it was valid... BS! I not only canceled the transaction with the merchant, but had notified my bank long before the merchant sought payment. Very unsatisfied!

Everyone is very helpful and very understanding any time I call with a problem. Never had an issue. Everything is always done in a timely manner. I've been a customer for 8 years and don't have any complaints. I don't plan on switching to a different account anytime soon.

All is good. Only thing is you keep locking my account and you keep sending new cards. I keep getting it unlocked and use same card. I don't use it very much because it keeps getting locked so am afraid of losing my cash.

So far, everything has been just fine. Nothing bad to report on my end. I had an issue with my very first SSDI deposit which was handled very quickly and professionally. I recommend NetSpend to my family and friends. I am thrilled to get my deposits early. Keep up the good work.

Netspend has been great. With it, I spend less cash and don't have to worry about losing it. I love it.

I love how convenient Netspend is to use. I can just go load money on it when I wanna pay a bill or order something online. It's very easy. I have no problem with it because I got a Family Dollar right down the street from me. I love the app too. I hadn't put any money on my card for a while, so it got turned off. So, I had to call and reactivate it. They were really nice. They took care of the problem.

I found out about Netspend off the commercial and I decided to purchase it. Using it has been smooth and I love that I get paid faster than normal. So, I like it better than having a bank account. People should consider Netspend if they want to receive direct deposit faster, or just the fast and easy text message to let you know what you're spending or receiving.

Netspend is great. I signed up for the overdraft because I've had trouble and they have covered me all the way down the line. Also, my Social Security and my pension go through direct deposit with them and I haven't had any problem with the card.

Netspend's services are very good. Direct deposits get in my account a little early. You can also see the updates on your account, so I like it. However, as of now, I've had a difficulty getting ahold of them.

I tried to have my Social Security check deposited on to my Netspend account from Social Security and it was returned three different times so I took Social Security off it again. I reached out to Netspend about it and they said that I had to deal with the Treasury Department over it. I dealt with Social Security but I got to the point where I told them to remove the Netspend account from my Social Security.

Great Customer service, when I call they help me and that is the reason why I stay with you so far! I had trouble when activating my card and then because of your suggestions I got all paper and sent them so I got my account all set up!

Hello I've been with Netspend for over 10 years. Until recently I've had awesome customer service. Recently my account was hacked and someone took 1300.00 out my account. I live in Virginia but they purchased $1300 worth of product from Best Buy in Arlington Texas. I firstly got an email saying my cards were blocked then I got an call from someone from Netspend saying I needed to verify my account transactions because my account was blocked... Once I did that they said my account block was removed. I went to use my card later that day and my card was still blocked. I've been calling Netspend for the last week and I've been transferred hung up on waiting for over 2 hours to talk to the fraud department. My account is still blocked and don't have money to pay my bills. Please help me. I've requested several times for corporate to call me but no one has called.

NEVER USE THEM, they let 2 sub. go through that had been cancelled a week before, then cancelled the card, held up my money for 2 weeks and I had to do without any cash whatsoever until they finally decided to take care of the situation. you can never get anyone that knows what they are doing. I had to call both companies to make sure they did not request the transactions, which they did not! Netspend took it upon themselves to take the money out of the card amt without my or anyone's knowledge. BEWARE, USE A DIFFERENT PRELOAD CARD!

I received a Netspend card as a gift from my co-workers. I have tried to activate it, register it, everything... And I keep getting looped into this circle of creating an account and giving my social security number. I have not created any sort of account, nor did I buy this, so my SS# would not do anything at this point. I tried to call customer service, and was not able to speak to a human being until I tricked the automated system by just clicking pound (4-5 separate times) when asked for my SS#. Finally, an extremely unhelpful Netspend employee answered and was NOT able to answer a single thing - she was on repeat asking for my SS# "too look me up" when I repeatedly told her I never gave it so it would not be in the system. She was as bad as the robot.

My grandson purchased a Net Spend card today to make an online purchase. No one at the store advised him that because he is under 18, by one year, that he would be unable to activate the card. When I spoke to them they said that it says that on the inside packet (which you don't generally open and read in the store!). This needs to be more visible. If he wanted to activate it being a minor, he would have to send in a copy of his birth certificate and SSN card (I don't think so). Because I'm not his legal guardian I can't put the card in my name and we're not bothering his mother at work for this. Now we have to wait 10 business days to get a refund check. I would not bother with them at all!!

I've been using Netspend for over 4 years, and all of a sudden on 6/24 at about 10 PM I got a text saying there may be an issue with my card. I called them first thing yesterday morning to be told my account was permanently closed due to being high risk. My husband recently got his unemployment approved and they deposited almost $7500 to our account for backpay and have had deposits every week since, so of course our activity has changed since before COVID-19 happened.

Had an Account for about 2 1/2 years, just recently I receive an email stating there is something wrong with my All-Access acct. I call the 1800 # and I'm told Risk Mgmt Shut my acct and they have no info as to who did it or for what reason. Immediately ask to speak to Manager and I get a Customer Service Manager by the name of 'May' who denied knowing any contact information with anyone in the Risk Management Dept. I even asked if there was contact info for the higher ups and was told by 'May'. They don't has email addresses and don't respond to calls or have direct lines or ext. This manager stated she never met anyone in the Risk Mgmt dept before even though I asked earlier in conversation if every Dept was under one building. She answered YES! Still waiting on a reason as to why this was done, and to no avail still no response.

The purpose of this review is not to bash Netspend, but to let them know how they can improve. Netspend's Direct Deposit option is gold, FDIC insured, 2 day early pay, purchase cushion of $10 etc.... Those are great attributes of Netspend, and are why I became a customer of Netspend in the first place. Moving on to bad side of Netspend. I had my debit card stolen at the end of 2019. I reported it to Netspend, they sent me out another card. All is well, but why do I as the customer have to pay $9.95 for a card that was stolen from me? Now that made me ponder that for a minute or two, and then I went on about my day.

The last time I called I spoke to a man and he really couldn't help me. I've never had to go all through what questions he was asking. He needed my card number. I told him it was cut up and is gone waiting on another card. Then he wanted to give him the year and month on my card. I told him and he said no. I had told him I have had several cards since I opened my account and I don't remember when the year and month when I opened my account and he said if I can get more information about the card he might could help me then. I told him thank you and hung up. Never got the help I needed.

This card is a lifesaver also they treat you like family as 1 of their own family. Last remark goes to the customer service reps. Very kind and professional during my phone calls. My deposits happen just as they said it would. I highly recommend theses guys. I will tell my friends about it.

There is none problems and issues except login problems. It is so normal to have login issues at any websites which I have been experienced before. Finally, it was resolved. Whew. Thanks for being patience and explaining so clearly. None frustrations inside.

Netspend is the best banking service you could ever have. I've been with them since 2014. And it's been great. Even customer service is awesome. They understand everything. So if you're looking to deposit your checks even direct deposit choice NetSpend.

I just sent a message to them through my Netspend online account about 2 refunds that has shown no reflection on my account. I've always received notification about all of my transactions which is why I've never had to contact them...ever. Throughout all of my years being associated with them. The representative that I've spoken to on 2 occasions, keeps lying to me. She told me that she could send me proof of these refunds but did not. Also, told me that I should calculate this total from that total... Unacceptable. I've never had to do this. That response is also unacceptable. If you can't explain to me what's going on, then get me someone who can. I shouldn't have to call twice and then afterwards escalate my issue to potentially someone else. This is ridiculous.

Check upload. I have sent multiple messages regarding an error message when trying to use the mobile upload feature. I have used it in the past with no issue. I received messages back asking me to send a screenshot of the issue. I received a message back that someone would respond back. I have yet to get any help. I am looking to change banks due to needing to deposit a large check. Ref # **.

My account was closed because I had an account with MetaBank that I was accused of possible fraud, which wasn’t fraud at all. However my Netspend was always in good standing and I had it for at least 3 years, maybe 4. Very disappointing.

I have had a great experience with NetSpend. I love my card, I've never been able to customize a card with a picture before. NetSpend is always fast to assist me if I come across a problem with my account! I recommend NetSpend to all my family and friends.

They closed my account and wouldn't tell me why they closed it so suddenly. I did love the design on the card though.. Then when they did closed my account, I had to hurry up and find a different card.

Great card...I have never had a problem with the company or card...highly recommend this card to anyone....deposits are available 2 days early...customer service has always been helpful...my dispute was resolved in a timely manner....fees are fairly priced...

I have had this account for years. I got a text saying there might be a problem with my card. I called and they closed my account due to be high risk. I asked about money in the account and they said they would cut a check. Then they told me they can't cut me a check and that my money would be sent back to the originator. This money was also taken out of my savings without permission. They are taking the money I saved for almost 3 months and giving it to someone else and telling me to call them about the money. Who does this? DO NOT USE NETSPEND OR METABANK SERVICES!

I have had an account with Netspend for over 10 years. I started with a PayPal card and after a few years I got the Brinks M/C and used it for a few years. Because my direct deposits were pretty large they sent me a letter offering me the Brinks Money All Access Card which has more features and better benefits. I had never had a problem until May of 2020. When someone stole my card information including my pin number and took over $2700 off my card. One of the charges had a phone number to the merchant where my card was used and I called the number and spoke with the manager of the store, they were able to pull up the video of the person who used my card and had his license plate number. He had made a card with my number and information on it.

The first time I added money into my card it wouldn't let me access it and the girl that helped me finally said I could use it as an atm only so I got on the bus (1 hour) ride and attempted to use it and it wouldn't go thru. So when I finally got someone on the line again and she said because I hadn't used it in a while they closed it. Why didn't she say that in the first place. Waste of time. When they mailed me my money they kept 20.00 of my money because they mailed me a check. I will never use you guys and will tell everyone I know to cancel there's as well.

I recently was the victim of theft with my Netspend account. When I noticed my account had a negative balance, I immediately called Netspend to report the issue. I was told that I could file a claim to dispute the charges. I also was told that I would have to wait to file a claim for some of the transactions because they were still in pending status. (I did not understand why netspend did not cancel the transactions if some of the transactions were in pending status and I reported fraud on my account.) I filed a police report and also did my best to investigate on my own behalf, due to the fact that the netspend representative asked me if I contacted the merchants to see if they could credit my account. (I thought this was netspend’s job to do this.)

I submitted a claim for false purchases made on my account that I was unaware of and man when I tell you that they made my day yesterday oh my goodness. I needed to pay so many things and my money was just disappearing piece by piece. I cried for joy yesterday. They handle my claim in a great timely manner. As I waited patiently to hear back from them it was a struggle for me to handle what I needed to. Netspend workers are great. As of yesterday I changed my pin again, I erased all important info on my phone and locked every important app. This was a lesson learned for me and also a good outcome because these guys submitted back every penny that was taken away from me. Thank you guys dearly.

I bought a NetSpend card awhile back and activated just fine and everything went fine. I made a purchase once I believe then didn't for a while after that so the card just sat in my purse till I needed, Because I don't use it for everything just internet purchases. Okay finally few months later I picked up the card again to get Info for direct deposit. I gotten approved for my unemployment so instead of waiting just figured I'd have my unemployment payments sent to the card instead of waiting on a card from them. So after I submit the direct deposit a few days later I received a text message from NetSpend from text updates that says I have a pending direct deposit and I need to call NetSpend immediately. So I comply and call them right away.

I have been with Netspend since 2005. Never had a problem till now. I filed a dispute against a foreign business that once they get your card info they keep hitting your account. I filed a dispute & received my money back temporarily. Now with rent due Netspend does a reversal & takes my money saying I now owe them. I have proof of how this business runs & even Paypal stopped doing business with that business because of scams & complaints. Be aware of how Netspend operates. It sure isn't in the interest of the card holder...going to Chime as Netspend has lost my account & many others because of this!

I been using Netspend for years now, my stimulus check was sent to an old account that I misplaced the card and I did not know was there, I have another account with netspend that I use regularly. So when I contacted netspend they told me that my stimulus was deposited into the old account. So when I told the representative to deposit the 1200 from the stimulus check into my account that I've been using now they said they were unable to do that because somebody had already spent the 1200 from the old account and that that old account had a balance of $0.57.

I can't honestly say that it's the best. All the experiences that I've had with them has been not that greatest. Their accents of many DIFFERENT nationalities so there is NO specific nationality pointed out here. I'm a biracial person and so are my children. I'm only saying it's very hard to understand what they are saying. I wouldn't recommend this card if YOU HONESTLY don't have use it.

Why did we get debit cards that we do not ask for? Where is our personal information coming from. Just like spam but now it via any business that buys list from sellers who do not ask for our permission to make money on our names. More phishing, more bottom feeders. If we want something we will ask. Star system needs changing. Should go minus.

Everything has been great with Netspend/ I like the customer service and advanced days’ pay. When I had to call them for a dispute of a charge, it went great. I couldn’t log in on the mobile app because it kept saying my password wasn’t correct but I didn't even worry about it.

I am the victim of Identity Theft. I contacted PayPal Prepaid Mastercard Customer Service/NetSpend to immediately make them aware. I provided a police report, detective information, everything. I've been a customer for 5 years - 5 YEARS. I've NEVER had this happen to me before, ever. The fraudulent charges exceed a bit more than $800 (my car payment and part of my rent) and left my account balance 0.66. I cried on the phone with the rep because I cannot survive off of 0.66 cents. Even the detective assigned to my case said that he doesn't understand why it is taking Netspend so long to credit my account back. I borrowed 20 dollars from my mom to buy a few grocery items and food for my dogs. I am being told by Netspend they will contact me within 10 days! In 10 days my car will be repossessed. I need someone to help me who can prioritize this matter.

I've had Netspend for a while now and I love them. The app is amazing and I can get my paycheck up to two days earlier. Anytime I have any kind of questions, I can always reach them and they always help. I also loaded money onto my debit card yesterday at Walmart and it was very easy.

When I initially signed up for the card, the card arrived two weeks later than they told me. When I called to enquire about it, they cancelled the first card without as much as a mention. When I got the card and tried to activate it, it was no good because the cancelled it. Had money on the card that I couldn't touch and the call center reps in India (can't understand a word they're saying) simply don't care. Finally got the "good" card and had to call to activate it. Again, the call center in India was a nightmare to deal with. They asked me so many verification questions and kept telling me that my answers were incorrect.

The reps at Netspend are very helpful. I've had them years ago and I use the card like I use any other cards. I have used it for my Access ride and I didn't have any issues. However, sometimes, they’ll lock me out where I can't use it. Then I call in, and I have to tell them something, and they say, "Oh, we didn’t know if it was really you."

My wife has a Netspend account and I got the Flare one. Reloading is real simple and easy. The app works good, too. It’s easy for me to transfer money from and into my Cash App. Customer service helped me out a lot and it was on a Sunday. Netspend costs too much, though. It costs me $4 to take 50 bucks off. Anything under 100, I feel I should get for free.

I'm happy to be with Netspend. I've been with them for years and I love it. In fact, I'm trying to get my mom and my sister to join it too. It's easy to use the reload locations and when I call for customer service, asking a question, they really help me even though I have an accent. They listen to what I'm saying and they fix my problem. Before, I was having a hard time because I'm not really into computers. But I called the lady and told her. She told me what to do and now, I'm on the app and I like it.

I use Netspend for direct payment. There are benefits in having the card. However, unfortunately, I gave the IRS my stimulus information for my routing information. It was all correct and it was supposed to be there on the 30th of April, but it still hasn’t shown up on my card. Netspend said without a tracking number, they couldn’t do anything. On the IRS website, it says if it isn’t in your bank account, contact your bank because they scheduled it to be sent on the 30th of April, which was going on almost a month ago.

My new Cleveland Indians NetSpend card is great. I like everything that the debit card offers and the different degrees of transferring money. But I was trying to figure out how I could transfer money from my PayPal because that's where my unemployment is going right now. I wanted to transfer it to my NetSpend card. I downloaded the app which I was surprisingly familiar with because PayPal is set up almost identically. So it's very easy to navigate. But also, I was sitting there looking and those two damn things are the same apps. It got overwhelming for me. Their websites are so much alike too. It's crazy. Netspend should change their colors or do something. It's bad enough that when you are texting someone and someone else texts in, when you go back and text, you send it to the person that just sent you a text. You don’t wanna be messing up and sending your money to the wrong person.

The customer service is so-so. Once I do get an agent then yes, we go ahead and resolve the problem. But once, I was hung up on and it was frustrating because the hold times are long these days. But the notifications are something that I like about the card. My account also had a breech one time and they protected my interest. Just keep protecting us, Netspend.

I bought a Netspend card through Walgreens and I’ve had it for a couple years at least. I’ve kept it and used it just because I needed a credit card. They are charging me to use my money and to even have the card. I get charged when I put money on it so, I’m not happy with the situation but in my position, that’s all I can do in order to have a credit card. I recently had a couple of issues on some charges on my account. I bought some pans online and I didn’t investigate the company first to see if they had a phone number, a website, customer service or the reviews. So, I literally waited for over a month for these pans to come in and they hadn’t. So, I called Netspend and let them know what the problem was. They said something about me having to fill out some complaint form even though I'd given them the exact transaction and everything else of both of the incidents.

I liked that with Netspend, I didn't have to wait until the exact day my social security is deposited into my account. It's usually five days early. I went with them but then now, the only way I can reload my card is by going to H-E-B. There should be more options if I wanted to take an amount of dollars and deposit it from one account to my Netspend.

I used Netspend once but I shied away from them when I got a letter in the mail from the company itself at one point about something that had occurred, and it wasn’t my fault type of situation. I had also told the government about it. Then I came to the West Coast and I started to see that everybody was getting paid around the same time. I wanted to know the resources that I could utilize to stand out, be different and get paid early. That was when I came back to Netspend 'cause I had some knowledge of how they'd work already.

So far my experience has been wonderful and the few problems I've had have been handled quickly and the staff I've talked to have been professional and knowledgeable. The terms of service are clear and concise. I've yet to have any problems using my card or making payments.

My experience with Netspend has been great. The reloading feature is good but I hate the fact that I have to wait an hour if I reload more than $100. The direct deposit has worked better though.

I like the direct deposit of NetSpend. I get my money almost two days faster. It's easy and fast when I use the reload locations too.

I'm very pleased with Netspend. I've been a customer for several years and don't have any complaints. Whenever I have a situation and call their customers service is absolutely wonderful. They always take care of the problem and be very professional about it.

Was she I was supposed to get relief stimulus for covered by IRS. I sent the IRS all the information so that I can get my deposit so now I have to wait for the damn thing by the mail. So yeah not happy.

My stimulus check was deposited into an account that was inactive and I no longer have a card attached to. I had opened a business account since my last tax refund and had allowed my personal account to just fade away. I was able to have a new card sent to me that had the balance from my stimulus check on it, and close the business account I no longer needed in less than five minutes. Awesome.

The government stimulus check had been deposited to an account that was closed, I kept calling 3 days in a row. Waited 3hrs one of those days, I was desperate my rent was due, then through the grace of God a customer service agent in lost or stolen cards helped me not only clear my account up but held on the line while I ran to the nearest gas station to purchase a new one so I could have my funds immediately, I wish I would have caught her name, because she saved me and my family from eviction. Hats off to your customer service, it's the very best.. And I tell all my friends this story. Thank you so much.

After submitting a review about the emails and login problems. The very next day a rep called me. Lea was her name. She assisted and helped me with ever single issue and did so with much desire to correct them ASAP. She did just that! Very pleased she called me promptly!!

I am very happy with my service and I wouldn't change a thing. Thank you so very much. I have been a Netspend user for awhile now and I love it. I get my check on the netspend account every month, but I still haven't got my stimulus check yet.

I saw Netspend on the website on my computer and one of my coworkers was telling me about it. I’ve been going online and doing things by phone prompts and it's very easy.

Hello my name is David and I'm from Portland, Oregon. My problem started about 3 weeks ago now, and it all began when my cell phone bill was due and due to the coronavirus my mobile carrier has no locations open so they tell you if you don't have a debit card to go purchase a prepaid card from the store to pay your bill online. I proceeded to the nearest convenient store which happened to be a 7/11 where they have a few different prepaid cards to pick from and boy I wish I knew then the horrible experience I was about to get myself into in the following weeks after.

This was one of the worst companies I've ever had to work with. I bought 3 of these Netspend Debit Visa cards so that I could load them with money for my kids. The package said activation was simple and I figured they would be a good way to give them money to spend. However, after I got home with them and reading the fine print, these cards are absolutely RIDICULOUS! The charges to do anything are completely absurd and to use this as anything other than a convenient way to pay a couple large bills would be an incredibly moronic way to waste money. Each purchase they will steal $1-2 and if you don't use your card for a while, they will charge you $6!

I got Netspend for stuff that I need to buy off of my phone and Netflix. I've added money to it which is easy to do and I like that they will send a text message to your phone about your balance because I'd forget that sometimes.

With Netspend, I can get my disability money faster. I get it in a week, which has helped me tremendously. I got a 7-Eleven right across the street where I can load money on my card. It's really convenient and I don't have to wait in line on the 1st. I also pay my rent early.

Last month, somebody, somehow, got the last four numbers of my card. They told NetSpend, “I’m Steve ** and I lost my card. Send me another one.” Then a card ending in ** was used. $658 was taken out at three different locations. No one knows my PIN number, not even my fiancé. I’ve never given out my wallet or my card. I have complete proof that it wasn’t me, but it took NetSpend 30 days to reimburse me.

Updated on 04/25/2020: I have been a customer for over 10 years with Netspend. Today they shut my account down for a transaction I made and said I could no longer be a customer with them. I ordered takeout because we are on lockdown. My stimulus check Is supposed to go to this account too. I have no way to pay my bills or access my money. It’s not fraud when you make the transaction. I verified all of my information correctly and the transaction amount. They still said it’s fraud and couldn’t discuss the rest of the details with me. I’m left without any money to live. This is unreal! I can’t believe this is happening right now. I have no way to take care of my family.

It’s been over five years since I had a Netspend account and it pays early. I use direct deposit from my employer.

Closed my account for no reason. I even called before I sent my direct deposits. Representative said my account is in good standing before Covid 19 pandemic they stopped all my direct deposits. Because of that he caused problems with stimulus direct deposit. Do Not Go them All access with NetSpend. I haven't gotten paid in over a month and I have kids and bills to pay. Facing eviction at this point.

I haven't had any problems using the Netspend card. It helps with online purchases and stuff. I don’t have a job right now, so when I have money, I just put on there and if I gotta buy something, I have money. Also, I just go to the store, get in line, give them the money, and they reload it.

The NetSpend card is really good. I get paid two days faster. I like it. I just got my aunt to get one yesterday. One day, I added some cash up there, and it took about two days for the cash to load on my card. I called the woman at the store and she said that maybe it was just their system. I gotta wait till the money get up there. Every time I try to pay with my card, it was saying declined. I just put money up here so it couldn’t be declined. The customer service was professional and patient.

It been almost a week now and I have $100 on this card that will not activate. I have tried calling customer service and I have not been able to speak with anyone. I was told by Dollar General to just hold on to the card until I'm able to contact someone because they can't refund my money. BAD EXPERIENCE.

This is a complete mess of a business. I lost my card, I have moved and I cannot log in online, so I call...and call, and call. NOBODY will take my call. I get a recording after having to run around the phone system only to be told I can't talk to anyone and login online. I CAN'T without my card. This is a total ** show and I am not happy about it. Very poor customer service. Pandemic or not, I know call reps can work from home and I can't even get an option to hold for someone. The one star is because 0 stars are not an option

Hi everyone, I’m Shanike. I’m 24 and I’ve had Netspend for 10 years. Things were good at first. Ever since I’ve been old enough to get a decent dollar things have went FAR downhill. Anything I’m EXTREMELY dependent on that I trusted netspend with got locked away and getting a hold of a person on the phone is like pulling teeth. My account is currently locked, I’ve sent 8 emails over the last 3 days to them via the customer service email address and still no response. I’ve called over 100 times to get sent back to the beginning of the automated system or hung up on after hours of being on hold. This is absolutely horrible.

I haven't been able to reach anyone in your customer service department for the past 3 days!!!! I've sent numerous emails and called a bunch of times to get my card unlocked!!!! They locked my account because I tried to pay a bill in full that comes out of my check every two weeks. They said it was fraud. When I called them to release the hold they said I was good to go. Then when I went to pay that bill, they locked my card, AGAIN!!!! Since then, it's been nothing but a run around... I do have bills that are due!!!! And to whomever reads this from Netspend, You have poor service and I will be taking my business needs elsewhere in the future.... YOU HAVE LOST A CUSTOMER THAT'S BEEN WITH YOU FOR OVER 7 YEARS!!! MY ADVICE TO ANYONE THINKING ABOUT NETSPEND, DON'T DO IT!!!!

I received a gift card and I was trying to activate, I waste a lot of time trying to speak to someone following online instructions because wasn't impossible to active online. Finally, I reach someone and they want my Social Security whole personal information, the gift card was only for 15 dollars I wasn't trying to open an account but they force you to do this otherwise if you are not giving your personal information you don't have access to the funds, Consumers Affairs should look into this, finally, I lost the 15 dollars because they charge after 60 days of inactivation 5.99 per month so I final of the day I owe them money, this company is a joke, SCAM, they are theft and DON'T BUY ANYTHING for this company you would get a rip-off.

I was contacted by a representative from Netspend. My issue was resolved. I had another account open that I wasn’t using and that account was deactivated. My account that I use is okay. The representative that reached out to me was very kind and professional.

I called Netspend customer service 60 times I still could not get through. Instead I had to call Metabank to get through. Was on hold then for an hour and 20 minutes starting calling at 8 am when they opened. I think you are a fraud. My account was open. I just lost my card. Received my new card on the 15 of April. My stimulus check was supposed to go on there. Had the same account same routing info but since my new card was not active yet they sent back my stimulus check. That's not right since I had an active account.

Put money on a Netspend card April 15, 2020. Was not able to activate the card. When I called customer service nobody answers. Busy signal. No one responds to the email. MANY cannot access their money. What’s going on with Netspend. We need our money now!!

I am so upset. I had two transactions that an online merchant said Netspend declined and yet netspend took the funds out of my account. Spoke with netspend. Initially they told me it was a "hold" that would fall off in a few days. Then to find out it was actually paid. Spoke with customer service (who barely speak English). They told me to file a dispute. I have waited almost a month for my dispute only to be told that my dispute didn't qualify for a provisional credit under regulation E. I would love to know how not. Netspend says my next update will be 5/14. I don't plan on them giving me my money back. I guess I'm just SOL. Couldn't have happened at a worse time economically. I am reporting this to FTC.

I filed a dispute with Netspend cause my taxes were taken off my card. I sent in proof of the conversation between me and the individual and I also sent in the police report and release for from hospital that I was admitted to during the time of my stay. They said "They found no error in the investigation" which is a lie cause if they had called and verified any documentation sent in they would know well. Yesterday I get a text my stimulus hit literally a few hours later that morning to be exact all that was taken not only that a security company keeps trying to charge me and I’ve asked netspend to remove them they didn’t do. They charged my account as well.

I have been on hold a total of 13 hours over the past 3 days, hung up on more times than I can count. I was out shopping after finally receiving my stimulus check, which was very much needed since I was one of the ones close to a month ago to be laid off due to the pandemic. I made one purchase and used an ATM, next at Walmart where I was getting my kids Easter Stuff, I was in the check out line and they locked my account??? I stood there in line for an hour on hold just to get hung up on. So, I go home and call and after 3 more hours of hold time, they tell me I need to e-mail them certain documents to prove my identity which I did.

A deposit was made to my account last night. My account is locked due to some fraudulent charge. I have sat on hold for 1 and a half hours when they dumped my call. I am livid. Now I have been on hold for another 30 minutes and counting.

Poor service. After holding for an hour & 45 minutes, the hold music went silent, no one responded but suddenly I'm back in the phone queue and at the very beginning. So I had to reenter all my information. The very next day, I held for 54 minutes, a representative answered and just kept saying hello (3 times) as if he didn't hear me saying hello right back to him, then he disconnected the call. When I did reach a representative, she was unable to help me so she was transferring me to the all-access department but instead sent me back into the phone queue and again, I had to start from the beginning. So 3 1/2 hours and 3 calls into them I still don't have my issue resolved.

I’m contacting you regarding my IRS tax refund check. First off I seen where I can add up to 3 cards and so I tried to Add my fiancé Navina **. They told me to call them the day my refund hit my account. I called in. They told me they had to close my Acc because my fiancé couldn’t get a card. I then ask can she be remove and can I get access My funds. I’m out of work due to the virus and needed my money to pay past due bills etc. The lady said let her see a way to remove her and take the hold off my funds. I waited 2 hours on hold just for them to connect me to fraud department who then told me money will be sent to me via check in 10 days. I said ok.

Yes my Illinois unemployment benefits were deposited and release to my Netspend account on April 9, 2020 but yet they are not on my netspend card. It has been two days now. I’ve sent several emails to Netspend. I have called several times, been put on hold and there’s nothing done about this. I am very, very, very unhappy.

When I first started off using NetSpend the service was good. Now it’s horrible. I will be switching card service because there’s always a issues with my money in direct deposit and I don’t like that. And also it’s always a problem with speaking with someone. They never respond to my emails or anything. Just horrible service all the way around. I’m switching to a different provider today cause NetSpend is terrible. My text alert saying my deposit is one thing but my account balance said something different.

Two weeks ago I was in the process of purchasing an Item; I had $258 on my Netspend card. Unfortunately I waited over an hour between the check cashing clerk and the Netspend customer service; waited over 35 minutes to get an available Netspend customer service on the phone, when he got to talk to me, he couldn't figure why I couldn't retrieve my money out; he mentioned "You can only take money out of your account only by going to the bank": Mind you, I've been dealing with prepaid cards for the longest; I always do all my transactions with the same check cash where I purchase the card from.

I am a longtime customer of Netspend. But this week the day before my direct deposit, someone was able to charge 178.00 in fuel at a 7-11 in 2 separate charges WITHOUT MY CARD BEING PRESENT. I only had 56.00 in my account. After 40.00 in overdraft fees my account was 152.00 overdrawn. In the middle of a pandemic. I called customer service and explained the issue. I was told that they would dispute the charges as soon as it actually posted to my account, at this point it was authorization like when you use your card at the pump.