Netspend Reviews

Using Netspend is easy. I can reload it at Kroger's. That's the main thing -- not having to worry about where to reload it. Also, I have had them call me because they thought something was suspicious. It was a transaction that I didn't approve so I was glad they called.

For those with a short attention span, basically if you are going to purchase and use Netspend services best thing to do is pay with a debit/credit card always so that you can charge back the transaction when Netspend locks your funds. Keep receipts always! I've been using Netspend prepaid card services for the last four months. And the only reason I give even two stars is because of the ease of use... until you need actual customer support. Netspend services are pretty convenient, but once something goes wrong one time, your experience with Netspend is headed towards a gradual decline.

Setting up with Netspend wasn’t difficult at all. I just went online and then they sent the card to me. Then when I got it, I called them and they activated it for me. With Netspend, I get my direct deposit two days faster.

I had a card from Netspend and it had 774 dollars on it. Someone tried to make an unauthorized purchase on it so they canceld it. Now they say that I have to verify who I am with the old card and I can't do that because they cancelled it. Customer service wo

I’m very happy with the service that I'm receiving some Netspend. The reps are very knowledgeable, because I asked the young man if there was anyone that I could speak to. It’s not often that if you call somebody, you would speak with someone and they have the knowledge of their job.

I like Netspend and I've been managing my finances easily. Also, I don’t have to walk around with cash in my pocket. I can just load it on my card.

Bought a card for $100 and could not activate online neither by phone, It took over an hour to get to customer service, he could not activate $100 goes to trash, Went back Ralph to return. They could not help.

NetSpend is awesome. The customer service is good and the services are great.

The reps are nice, courteous and actually listen, unlike the people from Cash App. It's also a lot easier to manage my finances with Netspend, especially since I get the texts telling me my balance, and because I'm on SSI, my reloads are automatic from the government. The only improvement I could suggest for day to day shopping, like going to Walmart, is putting a chip in for more than just the basic card because almost all stores have chip readers. It might make it easier to use some of the ATMs too. The one next door doesn't even recognize the card because it doesn't have a chip in it. Still, I like my Netspend card a lot. I recommended it to my dad and my nephew but they haven’t signed up.

I bought a card to pay my bills and they won’t let me. Now I’ll probably lose my lights and gas because they are making me wait two weeks. The card they gave me is no good. And only spend $25 online. Means I can’t pay my gas bill. Can’t pay my electric bill. Why would a company not let me have my money? Worst ever and have to wait two weeks before I can get my money back. Lousy, lousy, lousy.

I get disability way before time, and I like it. I also enjoy going to the reload location that I go for. Netspend is good. If companies take money off your card and you don’t have them do it, Netspend will make a way for you to get your money back.

I drive a truck, so I’m always on the road and after I get paid, I can use my card anywhere I want. I get to pay my credit card bills and use the card to send money, Western Union or MoneyGram, to my kids up north. I was in Pennsylvania the other day, and I used my card twice to buy grocery for my kids. My experience, so far, has been great ‘cause Netspend is looking out for me and the alert is up to date. I got a message from them saying somebody tried to use my card in Jersey, buying a TV. They shut it down and that was good, ‘cause I wasn’t living in Jersey.

I had a card sent to me and I use it online or when I don't want to make a cash purchase. It’s working out. With Netspend, there are no hidden fees and it’s all upfront. They tell you what’s up. They could help people a little and do an overdraft though.

Once you get through all that recording stuff, and eventually cut some of that crap out, it’s gonna be good. Other than that, you got to sit there forever to get through. It ain’t like old days where you actually talk to someone. You can talk to them but it takes forever. I use Netspend to take care of bills, and I also do direct deposit. Every time you make a purchase, Netspend sends alert to you, whether you withdraw or you get a deposit, and that’s the most positive thing.

Company closed my debit card and saying they can’t activated my card because of the previous card they closed in few months but I told them that I didn’t want a fraud claim to be open and that the charge is valid so they closed it and I’m unable to use any Netspend cards in the future.

I do the direct deposit off the internet so it's faster. I like that it's connected to the debit card. Also, their customer service team is excellent.

I ordered a new card that was never received and the old card is not recognized by your automatic telephone system. I have not been able to get through to a customer service representative because the prompt does not transfer the call to a human being and the $22 that was on my account was not returned to me because I never received the replacement card.

My experience with Netspend has been great. I like the convenience that I get from it. I spend a lot online and in stores, I use my credit card, but I like to use my Netspend card for some reason. And if you have a savings with Netspend too, it bills interest in your savings.

I used my bank card on 4/21 at a gas station. About an hour later $1009 was taken from my account from a bank atm in a town over two hours from where I work and live. I filed a dispute as soon as I got the text messages about my account balance and canceled the card. It was in my possession the whole time and a skimmer was obviously used. I sent them screen shots and a copy of my police report. It’s now 5/2 and no one has even contacted me about the process or where they are at. Still no money back onto my card either. I send emails to their dispute email that provided to me with no response. You need to keep your clients updated on the process and what’s going on instead of leaving them hanging. Claim #**. Reference number ** for reference.

Netspend is great. Besides the fees being a little too expensive, otherwise it's a great card to have. It's an easy convenient card. Setting up Direct Deposit is the most convenient option. The different designs are a nice option also.

I have tried many prepaid cards in the past, and this is by far the best. It has all the benefits of an actual "Bank Card" without having to deal with any local Banks. Very easy to use as well. I have used some of the features like Mobile check cash without any problems at all and I enrolled in direct deposit. Thanks everyone for great service and a perfect working card.

Everybody was real nice.

The prices for taking money out is outrageous. I can't spend my money without worrying about the amount that's taken out for every transaction. Would be better to have less charges... To take out money equaling up to 500 went too fast.

This program is very easy to use and always works. I've never had any issues and programs is always accurate. Having a digital app is also extremely helpful. I have not noticed any outages and company seems to keep me informed about any changes within its policies and requirements.

Netspend has been a great help for paying my bills online. The fees are reasonable and the Customer Service is outstanding. I highly recommend it for convenience paying your bills online and transferring money from your bank account as well.

I've had the most awesome experience with NETSPEND. They have always been on top of their game when it comes to handling transactions and superb customer service. I strongly recommend NETSPEND to all my friends. They do a superb job. Extremely satisfied. Thanks guys. Keep up the great work.. Satisfied customer 100%..

Everyone I’ve spoken with at Netspend has always been real nice and great customer service. If I’ve had any problem, they’ve resolved it ASAP.

Netspend has helped me because I needed somewhere to put my money and be able to continue with getting my direct deposit. So it's really been a plus for me. Before, they closed my account because there was suspicious activity. So they were pretty much doing their job. It was great.

Someone was trying to get my credit card information and they said that I tried to buy something on a website. I got in touch with Netspend and they said that whatever happened on the website, it was okay. They were not going to do anything about it. So, I stopped using Netspend. It messed up my money by using their card. The reload service was great but when it came down to them trying to help me trying to get my money back on something that I did not buy, that was not acceptable.

I would give 0 stars if I could. The absolute worst! Bought a card and tried to activate it but said that’s I couldn’t because of fraudulent activity? How??? The card isn’t even active yet. While on hold with customer service, they sent me back to the main menu more than once. To start all over. Spent over 45 mins in the phone two days in a row. Now they say my only option to get my money back is if they issue a check that will take 10 business days to receive. OH AND IT WILL COST ME $5.95 just to get the check issued! What a load of crap!!

I've always liked Netspend. When I get money, I can load it myself. I don't have to worry about standing in line and waiting at a bank. The app takes a little bit of getting used to but it's pretty easy to use. It's easy to access and the biometric part of it just came out, which is pretty cool. But it would be better not to be charged to put money on the card from the stores that you go into or where you go to reload them.

I’ve had Netspend for a long time and everything is good if I can just get the overdraft thing to work. Still, they are a lot better than others. I'm able to see a bit more in the app rather than doing it the old school way, but I could always just call the number. Customer service also likes to get straight to getting it done and get off the phone.

I only use Netspend when I got money on it. Since I’ve had it, I’ve loaded it twice and it was easy. The reps are courteous and it was good dealing with them.

Using the card was convenient and the alerts are useful. Then, if they lock my card when it needed to be locked, I'm able to unlock it online.

I like Netspend because I can deposit direct with them and I can pay my bills. I don't have to be going to the places, especially now that gas is so expensive. I just make a phone call and I get paid up. Also, I've been doing better than before in managing my finances because I'm getting savings on it. They don't charge me for a lot of the things that I pay for and I could save it for something else. And I love the Anytime Alerts. When I pay something, they tell me, "Your payment has been made and your balance is this." Or I get an alert if somebody's trying to use my card at certain stores. It's a great card to get and they take care of you, just give them a call.

Every time somebody tried to get in my account, Netspend is on top of it. I’m happy about that. The customer service is awesome.

The card is good. I like it. I like having the money put into my card. I have it on my hand. I don’t have to be on some ATM to use it and all of a sudden they're not working right or they're closed. Netspend customer service is also good. They answer whatever questions I have and they're quick about it.

Ever since Netspend came out, I’ve had one, and I like to use it because I can only use the money I have in there. It keeps me from going over, and I like it because I can pay just about any bill. Anywhere I go, I can use it, and I don’t have to worry about overdraft fees. I like Anytime Alerts too. It lets me know what’s been paid, the balance on the card and what’s been deposited on it. Managing my money is just putting it on the card and knowing what I got to pay. I pay all that I have to pay off, and I keep what’s left over there then I use it for something that I like to use it on. I've been doing really good. My experience with the reps has been real good as well. They’re very helpful, don't have no attitude and have good patience with me. They did their best to explain things to me. Also, I like it because it’s not a machine. I talk to a real person.

Y'all are a great Bank. I love being a valued customer with y'all. I would recommend anyone, friends and family, just strangers to y'all. Y'all have been nothing but great to me and I appreciate it. Thank you very much NetSpend

I don't like that I can obit l only have five accounts. I forget to take my card with me, buy a new card, and next thing I know I have 18 cards. Out of the 18 cards, only five are registered because of that five card rule. I've had 8 of those cards stolen. So now I'm missing all kinds of my money and can not get it back. Next, I filed a dispute long ago and have not heard anything back about it. What's the hold up?

I have had a couple of mishaps with my NetSpend card(s).... But, it got handled... Went through having to wait for my money to be returned back to my card, after it was Hacked.... I didn't like that, but, NetSpend handled it for me.

Every time I have needed to speak with any Customer Service Representative, they have been more than nice and helpful. I am very pleased with Netspend. Each call made to Netspend was not an error on their end at all. They have helped me with someone stealing my info and getting it right. I have been with Netspend for approximately 12 years and will continue to use it along with my family.

I love the ease of Netspend, buying, cash-apping, quick purchase, easy to add cash and dispersal. I would recommend Netspend all day long and I tell everyone about it…. I would love to be able to receive from cash app…

I have had this accounts for over 10 years. I loved it. Then someone in Amsterdam got a hold of my card # and made online purchases every minute until I could log on to cancel my card. I called immediately and was told that I couldn’t dispute until they went through. Then I called back and the man on the phone was so incredibly rude to me that I decided to just pull my money out of this account. I wish your company was like it used to be but pretty much you suck!

Netspend cards are so easy to use and refill that I don't know why I haven't used them always? I will do so in the future, I just put money on a card and make my purchase, I no longer worry about card thieves during purchases with Netspend cards.

NetSpend has helped me a lot to keep my finances in order. Since using my card, I don't have to worry about any overdraft fees. I can't spend what I don't have and it lets me know when I have a low amount. That way, I'll know when I need to add money. Also, direct deposits are good. With that, I can get my check a day or two earlier. It just depends on the institution that your check is coming from.

I use Netspend at Walmart, and it’s pretty good. I also use the app, and it’s straight to the point and simple. My friends do direct deposit, and I would tell them they should get a card. It’s easy.

I like Netspend. I have it to where I get a text every time I use it, so I know how much, where, and when I am spending. If you can afford doing the text feature, then go for it. That's a safety feature I like, and I hate calling to see how much is on my card constantly. The first couple of times I called customer service was strange, because I had a hard time understanding what one of them was saying. The third time I called though, the girl was great. Two out three is pretty good. I hate going into the store not knowing how much I have on my card as well, and I always know with Netspend. It's really good.

Using the Netspend has been very good. I use it to pay my bills. I like their balance alert.

I use Netspend mainly for transferring funds from Cash App or my PayPal, which I do quite frequently. I went through some of my other Netspend cards and they charge you $1.50 for this, or if you go here and do this, it's $1.50. I had certain amount of funds available and they weren't available apparently. I made a purchase and the money seemed like it was in my account but my card was declined. I checked my balance and the money was taken away and never put back in my account.

I live from check to check and I love that with Netspend, I get my check three days earlier, which is a blessing. Every time I spend, I get a text message and it comes up in my text alert. That’s wonderful. People should sign up with Netspend.

When I did NetSpend, I was told, “Don't worry about the overdrafts.” But I came to a problem when I was 20 cents short and my purchase wouldn't go. I was really upset because I live month to month on my Social Security. Other than that, my card is fantastic. I've learned how to pay my bills on it too. At the ACE check cashing store where I pull my money out sometimes, I was getting a check cashed and having so much problem with mail delivery, it'd be a week later. I talked to Erica who is the sweetest girl and she showed me how to get it sent to my NetSpend card. She has really helped me out a lot.

I get my Social Security and my disability benefits on Netspend and I use direct deposit but I’m trying to find out how I can reload. The only problem I have with Netspend’s customer service is that they always seem to give me someone that I don't understand from a different nationality, not an English person.

I have been with them 8-9 years or more. Well 2 weeks ago after getting paid I received a text from them stating that I needed to call because it may be a problem with my account. I called and was informed that the compliance department closed my account because it was high risk for fraud. So I was told that I would receive a check in the mail in 7-10 business days. So I called today to check on supposed check and was told oh your address needed to be verified so no check was issued and we can verify your address today and send you a check in 7-10 business days. When explained to them that I have bills and children and could it be expedited as it has already been 2 weeks of waiting oh no 7 to 10 business days. They are sorry. So I told them that I was going to get a lawyer.

I had a Netspend account for at least a year and was very happy. One evening I received a text asking about a purchase from a few days prior. The text message did not indicate it was from Netspend in any way - nothing on that message said it was Netspend. At 1st I thought I was being scammed. Then I thought it was from the company Yidio which I did have and I dunno why but I thought they were asking me if I wanted to cancel. I replied no to what I thought was another purchase and my card was cancelled. I called Netspend and they said they couldn't release the card.

It's required now and I hope it gets raised to where I can ball 7x more than I have in the past! In a few days after I applied online for the card, I was hooked up with direct deposit for life from the social security administration. A seeable trade for income that I approve of.

My experience has been good so far. I just go in the store, swipe Netspend card and give them the money to add the money.

Netspend had been great. I'm my wallet, they have went above and beyond. In the customer service department as well to make sure I was reimbursed for fraudulent charges on my card. I would and did recommend NetSpend to all of my friends and family.

I love Netspend and people should go for it. If I put money on the card and every time I use the card, they send me alert to let me know what I used it for and where it went and how much it was or how much I got left over. Someone took $59 off my card and they shut it down right then. They sent me an alert for my card and asked me was it me or did I give permission to let somebody get $59 on the card. I texted back no. And when they sent that, I called them and they explained to me. The rep said she was gonna send me a new card and within about three days, I got it. The reps were wonderful. Everything I asked or got a problem with, they got right down to the source.

This review is about a transaction dispute. I paid for something on February 1st and was charged the amount, again, on February 4th. I went rather cross-eyed putting my side of the story, my experience together, to protect my overdrawn status. I liked getting my copies on paper to decide the ultimatum. I notice some friendliness and not so eager to shut my card down in correspondence, and each proper experience strengthens my account. The best way to save and spend, what I load onto a card. Otherwise, where's the quarters? Thank you.

Gasoline tank orange light on needed gasoline. Card failure, plan to load card in the near future. Was following up on needed healthcare across the street at Our Neighbor Next Door. Received a telephone number from the Administrative Assistant, not eligble.

I don't understand why there is a 1.50 charge for every transaction. I don't believe I will be replenishing the balance when it has been used up. While it may be convenient, I discovered it's just as easy to use a debit/credit card for purchases. Am I missing other advantages for using a pre-paid debit card??? Please respond.

Great service very polite and professional. Also very helpful with disputed transactions. Also very proficient with information while dealing with issues and protecting accounts from being accessed by people other than the account holder. Also they are appreciated by their efforts in refunding my account for fraudulent charges and refunds are done in a very timely manner. Thank you very much for your efforts. It's very much appreciated!!!

The only thing I don’t like with Netspend is that if I’m not at a computer or something where I can check it online, I get charged 50 cents when I call about my account. But the customer service is a delight. They are always polite, help you any way they can and never been rude. It’s been good. The app is perfect and I like the idea of being in control of my card. If I feel like I have misplaced it, I can cut it off or on. I don't have to worry about calling and telling them I need a new card, and I got to wait to get it, when I probably misplaced it.

The customer support is good and I love Netspend except that I wish they would have a better incentive. If you've been with them for a long time, they should at least take out the fee that they're charging. I have direct deposit with them. But I’m disabled and I don’t have a car, and if I need to reload, which is very seldom, Moneytree is walking distance from where I live.

With Netspend, I don’t have to carry cash. I like that I can get on the internet and look at my account.

I don't like the fact that you got to pay a fee on your own money. I ended up getting scammed. But I wrote to Netspend and everything worked out right. When I called customer service in that, they took care of it as well as they could. If they can't really do away with the fees because they got to make their money somehow, then reduce them a little bit. Besides that, everything's good.

I love my Netspend card. Once I upload funds, it's available right away. Also, I love the fact that when I log on, I can immediately see my balance and what my withdrawals are right there. The only thing I haven't figured out is how to use the PayPal for it. Other than that, I've enjoyed this. I got the Netspend because I didn't want to have my direct bank account linked to when I purchase on Amazon. So, I use my Netspend for shopping online and that was the whole purpose of me getting it. I enjoy it that way. I would recommend it to friends and family.

I like that Netspend is a Visa card. It's worked out great for me with purchases that I need to make. When I refill it, I just go into Walmart customer service and add money. Then I spoke with customer service one time to change the correspondence for the mailing address and that was the only problem I had.

I have had accounts for probably over 10 Years with you and only 1 issue ever... Until some months ago! Im locked out of all my signins/logins/username Areas!.. I can sit here and try to understand WHY?, but I Won't Waste anymore of my precious time. I Know I've done No wrong, so your company should check themselves...I'm beyond Disappointed and Upset with the situation!!! I have recommended, referred, done nothing but spoken so good and highly of Netspend. I BRAG about how I Love doing business with you. UNTIL NOW. Anyway, I do deserve a response, reason, Something...at least!

My Netspend card is very convenient and I utilize their direct deposit option. I just had a dispute the other day and it worked out.

When I need something, I could just get it with Netspend instead of having to worry about doing a check. Every time I needed to talk to somebody about anything, they've been helpful.

Would it be possible to put a chip in the card. I think it will make the card competitive with other companies cards. It would make it easier for the machines at checkout to read your card information. Thank you for your interest.

I just use Netspend because it's a good service. I use the prepaid and that works well for me. I like to do reloads a lot and I can access funds right away. I use my card in the store, online, and ATM.

When I would cash my retirement check, I'd have to go to a check cashing place, and the fee was more than I'd really like to give up. They had the Netspend card there. That's where I picked it up. I use its Anytime Alerts and account transfers and those are pretty convenient. The direct deposit is also simple. I really like my Netspend card. It's been very good for as long as I've had it.

Netspend contacted me immediately to solve my problem.

The Netspend card has been very beneficial for my purpose in allowing me to purchase items online and utilize in restaurants in my area. I have encouraged other family members to utilize the net spend card in their daily expenses in order to maintain an accurate account of expenses for budgeting.

I went to a store and I purchased Netspend. I used it to make payments to grocery and shopping. It's just that I'm with PayPal now. Someone stole my card.

I love NetSpend. I tell all my friends to use NetSpend. I was sick and tired of waiting for money come off of bank debit cards, two days was not acceptable. This is the reason I will always use NetSpend cards.

I'm very happy to know that I am now a customer for NetSpend and that the service is acceptable and accurate all the way through to the fullest. When I first opened up an account with NetSpend last year, I was happy.

Netspend has provided me with exceptional customer service. Convenient and easy access to both checking and savings using their unsurpassed security network both online and over the phone. Everything you need to manage your money is truly right at your fingertips. If you're in search of quality online banking, make Netspend your first choice and you will never need to look any further. Join now and sleep well every night confident your finances are safe.

My card got stolen and I did a dispute. I let them know that the person who I thought it was knew my code. The people are nice but they denied me. After that, I didn’t feel safe anymore so I was gonna switch over to a regular bank. I like the app though.

Received a card as a gift, which I assumed was like an ordinary gift card. Set it aside and forgot about it until I discovered it ~1yr later. The card was never activated. I tried to activate it, but was not allowed to due to the time even though the card itself said it was still valid (according to "Valid Thru" date). Ok, so they ship me another. It arrive, I activate it, and find they've been charging me $6/mo every month! Apparently there is a hidden inactivity fee if not used within 90 days... and that timer starts from the moment someone put money on it.

I wanted to teach my 15-year old son how to use a card and be responsible. He was too young to have his own account so I had to give Netspend to him on my account. I have the Anytime Alert and that lets me know every time he uses the card. My son is very good at managing his money and he uses it for real quality purposes.

My ex-wife put $20 on Paypal and it got put on a bitcoin account. When they put the money back on the account, they closed it and said there was wrongful activity going on. The same thing happened with GoBank and another one too. I tried Netspend and I only had a problem one time when I forgot my password. I was trying to turn it on and they kept locking my account. Now, I’ve got it all set and figured out. Call and explain to them that you need to change your password so they don't keep locking you out. I've been using Netspend quite frequently and I like it. I put money on it and buy stuff for my car. I got my taxes going into it too.

I used Netspend about 10, 15 years ago and when I finally found them again, I clamped on. I was not losing them this time. Netspend is wonderful and very convenient. I like the idea that I could go and load the card up, put money on it, and have my own privacy with the card. It's very helpful and handy. I use it for paying bills. The reload feature is very simple. There’s a Winn-Dixie right down the street from me. I use them and they get the little fee out. Everything's good.

I got Netspend to start helping pay the bills that were behind. I choose Netspend over the other ones and I've thrown all the other junk cards away. Initially, I did not know how to do the refill and I kept getting new Netspend cards. I know how to do that now and that was because of Netspend. I have the Netspend All-Access.

I love Netspend. I have it so I can separate what I'm going to spend on what.

Netspend was the most convenient for me to use. I either go to getGo or I mostly go to Walmart to reload. It works good. Also, I can contact anybody at any time. If I had a problem, it was addressed promptly. Very thorough, good service.

I use all of Netspend's services such as direct deposit. They have done a good job. They're very professional and I've received excellent services.

I've been using direct deposit into my savings account, and I would recommend Netspend to people because they're fast. The agents have been doing good too. If I need to make a dispute, it doesn't take that long for me to make the dispute and for the dispute to be processed, which is about 20 days or a month. Overall, Netspend has been easy, fun and reliable.

I just add money at Walmart or Family Dollar. It's easy. I'm already shopping, then I'm already there. The only thing is, some places wouldn't take NetSpend as a form of payment because it’s prepaid. Other than that, I like it a lot. I look at the transaction history on the app. Also, the text messages of the balances and transactions are nice.

I got hacked a couple of times. NetSpend gives me an alert when the deposits are going in. And it was easier for me to see if somebody did take out what wasn't supposed to. But I don't have that anymore. I called as soon as I heard about the hacking. The rep told me my money would be back in my account within three to five days. But it has never been. Other than that, I'm pleased with NetSpend. I like the convenience.

I'm very happy with the customer representative agent's way of handling the problem in my account and solved just in minutes and I appreciate it so much! So thank you all so much and I'm looking to do business with you all.

Netspend worked good for me. I'm running on the $1.50 per purchase. Whenever I buy something, I'm charged a dollar and a half instead of electing to go the flat rate per month so I'm saving seven bucks or so a month. Also, they make it quite easy to get ahold of them. On Messenger, I’d put BAL out if I wanna know my balance. And I have the alerts going. It's real good to have and I appreciate that because there are those debit cards that let scammers run all over the thing.

I think it would be wonderful if you would offer a personal loan program. It's hard for many to get any credit and in these days and times we all need a little help. Most banks have loan programs, and Netspend should be no different. Also the overdraft fee targets mostly low income people. You should at least give more time to pay the overdraft.

The mobile app is very organized and easy to use. I also like that Netspend sends text alerts whenever you use your card. The text included your new balance and the amount withdrawn from your account. I also like the savings account available on Netspend because I can start earning interest for savings.

Every time I call Netspend, they give me the answers and they help me. They're not getting frustrated. They don't get smart. Overall, Netspend is good. You could save a lot of money with them.

I've spoken to customer service multiple times, and they're good. I also have the app and I like that it shows me my money, where it's going or how I'm spending it. I get my money direct deposited, so I just pay my bills with it through online. I do everything online, but when I wanna take my money, I go to a regular bank. Netspend needs to have more locations for their banks. It would be nice if they could expand ‘cause they have been out for a while, and I know a lot of people that use Netspend, especially here in New York City. Other than that, I like Netspend. I've had it for a lot of years.

I think your charge on a transaction, could be a little lower!! Thank you!!!! I know that Netspend is a business, the transaction for a single purchase was $1.00 and went up to a $1.50. I think your rates are a little much!! But, other than that, I am happy with your services!!! Thank you!!!!

Have been with them for several years & could not be happier!!! Never had any issues and they are always so friendly and helpful with customer service!! I would recommend them to every one and absolutely love getting paid days earlier.

Green Dot started to make people go online for registration for their regular cards. I don't think they do it by phone anymore, and I don't like that. On the other hand, everything has been easy and great with Netspend. I have no problems at all. It made things easier day to day and it's helped me save some money.

Talking my customer service anytime for a day or night to ask and tell what trouble I’m having. Being delicate with my card for a responsibility wherever I go in public for myself to take control of and including the rights of being merciful with it to remember all the advice I was given for.

I like having Netspend. It works out good for me. I do reload things, and the process is very easy and quick. Their customer service has been very helpful so far.

Netspend has some really good security features. One time, just to see how good their security is, I answered my security question wrong and they locked up my whole account immediately where nobody could get to it. Plus, the things that I had to do to go back to be able to get it open again were awesome. Their reps have also been very polite, very professional, and very courteous. Whatever they're doing, they should keep doing it.

I am very pleased with Netspend. I've never had a issue, service is very fast. I would recommend Netspend to all my friends. Very pleased with switching to Netspend. I've always had good customer service. All together...definite thumbs up. Overall it is the best prepaid online that I have used.

Dealing with customer service, sometimes it's been very easy and sometimes not so easy. It depends on what part of India that they're answering my phone calls from. Also, I reload the card when I need to, and some of my customers pay me through Netspend as well. I get direct deposits right to my account. I like Netspend because of the freedom. I don't like the fees, but I can't complain about that anymore since they lowered my fees down.

I have problems making purchases once in a while, but other than that, it works fine. I load the card when I need it, and it's easy. I'm enjoying the service, and I would tell friends using Netspend is a good idea.

As far as Netspend's customer service, everybody’s great. They provide a good service. There's nothing I dislike about Netspend.

My son bought a card for his daughter for school, and he bought me one so that I would have one as well. I don't use a credit card, and this way, if I'm broke down or if I do something, I have a bit of extra money with me. I don't like credit cards for the simple reason it's too easy to steal them. I use my Netspend card so that it's like a debit card. I prepay for it so that I can only have that much money there in case somebody wants to steal it.

I go to Dollar General and put money on the card if I need to, but I have direct deposit through my work too. People say that you get your check two days early, but that's not true. Maybe government checks, they might move it two days before, but regular paychecks, they don't. I'm a salary worker, so thankfully, I get paid $350 a week. Also, I'm new to Netspend and I found out that the card doesn't have a chip in it that you can slide, so I'm not even gonna try and put it in the ATM.

Enrolling with Netspend was great, and it was easy to understand. I put some money on my card and use it, and so far, the card does absolutely fantastic. I'm not getting any surprises with it, and when I pay a bill over the phone with it, it's faster and easier. Keep up the good work, Netspend. I recommend it to everybody. I tell them to get on the ball and get it, because it's a safer card than my other one was. I was using Miles & More before, and I had several problems with them. It got hacked too.

Sometimes I have a terrible time with customer service. I had the worst trouble when I was trying to initiate the Visa card. The girl's accent was so bad and I couldn't understand what she was saying. My niece was standing right here beside me and I kept looking at her to see if she could tell me what the girl was saying, and my niece couldn't understand it either. On the other hand, I have spoken to people since that had an accent, and I could understand what they were saying.

My relative purchased 3 of these cards for my family for Christmas. She has purchased other gift cards and there has never been an issue. This card, however, was a nightmare! In order to activate it and access the card that already had money loaded on it, I had to provide all my personal information. They claimed it was "because of the Patriot Act" that they needed my social security number, my date of birth, and my address. Then they pulled a credit report and opened an account in my name.

Netspend is great and you won't be disappointed with them. I like that I can withdraw, put money on my card, and whatever is on there is mine. The direct deposit option lets me know I can track my money and the app is excellent, too. You can see everything you're getting charged for and every time I swipe, it comes through my phone.

Nestpend is the best to use.

I am very unhappy with the length of time it takes to handle an account dispute. I have been waiting since 11/4 to receive a credit for $160 (unauthorized Amazon purchase that I did not make) and told today it won’t be resolved until February 1. I need the money ASAP.

I had been a customer of Skylight Netspend for many years (as a back up debit / checking account) as this is not a real bank. Recently someone fraudulently withdrew money out of an ATM machine and my card was not missing or stolen! They must have used a sophisticated scanning system. Once I found this out, I immediately closed my account and waited until 9 am to speak to one of the "robotic customer service reps." This is a horrible company. When you call them it's who/what/when/where and you have to keep starting over, again and again, repeating yourself. This is NOT a professional financial institution. I recommend that you avoid this company at all costs. I have to wait 10 days for them to "investigate" my claim/case/refund my money even though I emailed them several times about the dispute and the police report for grand larceny.

Right now, I haven't been able to deposit my money. I'm going to mobile to deposit my check and with the feature, it doesn't let me go in. A little square comes out and doesn't let me do anything. I don't know if it's my phone but it keeps turning the page. Other than that, the card is easy to get. NetSpend helps when I call customer service but sometimes, the way they tell me, we can't do it over the phone. I called customer service, and they gave me another number. But I haven't been able to talk to somebody.

I like Netspend. I've been able to manage my finances very well. The Netspend representatives have been excellent. They help you out. I use the card for shopping, and I haven't had any issues with it. Netspend is good. People should do it.

I've been using Netspend for years. When I called with my regular Netspend card the last time, the lady canceled out my card. There was nothing wrong with my card. All I was calling the teller was that I had subscribed to a service online and I canceled it and then they charged me for it. So, she canceled out my card. But I had an all-access card through Netspend and I went on and I got that one activated. I like overdrafts. I like to call and check my balance or either check it on the app. I also like the transaction, how they track, and they tell you your spending. My experience has been good.

With Netspend, I was able to manage my finances easier. I ain't got to worry about it's not being there. It's been three days early sometimes, and that's a whole lot better than waiting on the 3rd of the month. The alerts are excellent. I use the alert that tells you when your funds are there, how much you have used and when you overdraft. Netspend is the best card.

I can't overspend on Netspend and that's a good thing. I use it to pay bills. I like the alerts that I get. They tell me each time I add money. When I spend money, they tell me exactly how much money I have. If they believe that somebody stole my card and tried to fraud me, they give me a text message and I like that. Then the longest time I've ever had to wait when I loaded my card was at Walgreens and it took about four minutes. Everywhere else I've loaded it at was almost instantly. The representatives always got my issue solved. I recommend all my friends to get Netspend right now.

I have been waiting since the 21st on my check return. Someone had me and I didn't authorize it and I supposed to have it back my last month of November so I hope everything is all right. I'm still waiting on you all.

One of the issues I have is that I already get charged extra from the merchants if I decide to use a card and then y'all charge me as well so I'm not even getting all my money back that I put on it. I'm on disability and I need all my money just to try and make it.

Netspend is convenient and easy to use. I reload my card at a local CVS and I have no problems with it.

Have had problems with card functioning at ATM. Seems like it doesn't want to anymore. Also would like to find out how to get my SSDI check started on direct deposit to my Western Union card. Any help I can get on that will be greatly appreciated.

Was sent a text stating December 30th, one would receive their direct deposit, but it was not available on this date. This is the second time this has happened. Since the pandemic it was great to receive the deposit earlier, but since things are back to normal, it should post 2 days now thxs.

I didn't know PayPal doesn't allow transfer from a banking establishment to another so that is something that I feel should be looked at as well as trained if so processed so you could establish better banking and as well possibly trust..

I disputed a charge on my credit card, and I thought everything was all set and they said because I forgot to do that and they wouldn’t give me the credit for my disputed charge. They told me I couldn’t do that unless I filled out the paperwork. I need this corrected.

I really appreciate and enjoy getting together by through NetSpend. They're helpful and good luck with your new NetSpend card and enjoy their help because I'm appreciate it. Very very much appreciated. Happy. I would recommend this to all my family and friends.

Netspend is good for me. But I got to change my thing because they charge me every time to use it and I don't use it a lot. I just need the card to pay bills. But I have no problem with Netspend and I've been able to manage my finances very well by using them. I had one incident where somebody from New York stole some money out of my account and when I told Netspend, they got him, fixed the issue, and returned my money.

A friend of mine was with Netspend and they recommended to me. So I tried it and I've loved it. I can go online and look at my account, and everything's right there. It tells me if I used my card, how much has been spent on food, and how much has been spent on general merchandise. Their reps have been wonderful, too. If I make a charge, the Anytime Alerts automatically comes to my phone. I also have it set up where it goes to my son's phone, so nothing can get by me. I love that it’s secured like that. Netspend is a very secured banking. You get to have your alerts and it doesn't take over 10 minutes, your money's there. And I have recommended it to at least 15 people, 10 of my friends has got their Netspend, and they’re very satisfied.

Customer service is great. Any time I call them, they have an answer for me.

They're very sweet people. Every time I call, I don't have a problem. If I do have a problem, they correct it and they help me out with it. The service is good. They're doing a good job. They’ll put the papers to your door. They make sure you get it and it comes to your door.

I have Netspend for about a couple of years but I'm just about to use it. I've just been waiting on things to go through. What I like about it is I don’t have to use my personal card.

I'm very happy with Netspend. I use it as my debit card and for direct deposit. The Netspend team is wonderful. They’ve always been very helpful.

Netspend is convenient. They've been really good. The only thing is they're charging me $5 when I get direct deposit. They started doing that a few months ago. Other than that, I've recommended them to a couple of people.

I love Netspend. I like that I get a text every time it's used. That way I know how much I have and what I'm spending. I do have direct deposit, and it works great. Netspend is an easy card to obtain. I had no problems with them. I’ve had to call in and their reps have always helped me.

Most locations use the card and I haven't had any issues. When we were trying to do the FlashPay, where I could connect my card with my kid's card, Netspend helped me out. Also, I like that my paycheck comes on two days early.

It meets all my needs perfectly. I have never had any troubles at all. It's also very great getting my money early every month. I have contacted customer service a few times and any questions I had were answered. I lost my card and they were very patient with me and rushed a replacement card out to me very quickly. I highly recommend them.

I like using Netspend. It has good customer service. They find out what I call for sooner than what other people think. Also, the app is a quick personal way to check my balance. I use it a lot.

I think it's is unfair that my card was stolen and so I disputed the transactions that WERE NOT done by me and my account was closed. That is not right that I was NOT reimbursed those funds as well as my account being closed due to "too many disputed."

I haven't had any real problems at all except not being able to load my card a couple of times, but I think the internet was down and that was the problem. Overall I'm very satisfied with this card. Thank you. ✌✌

Service is great. My Netspend card work definitely fine. I talked with a representative. They solved all of my questions. The customer service agent resolved my issue problem and credit back my nine dollars and ninety nine cents to pay something very important.

I called before going to the store to purchase a card, tried to activate it and couldn't get it to activate. I called customer service and was told I'm not eligible for a Netspend account so my whole paycheck was put on the card and now I'm being told I can't get a check from ya'll for 10 days and I'm left with no money till you refund my money.

Very happy with service. Dispute was taken care of quickly. They kept me informed daily. I would recommend to others. No problem to state, very good services and agents who care for me and all customers and company's as they get acquainted and have to service them with diligence.

With NetSpend, I can get my direct deposit two days earlier. They let me know when it's being processed. A lot of the other places I went to like Chime and RushCard always have default and discrepancies in their cards and plans. Ever since I've been with NetSpend, I've never had any discrepancy. Even when there's something on NetSpend that isn't supposed to be there, they do their own investigation and they remove that and put the money back on the card. Last month, I found a default. They didn't return my $20 payment but I didn't worry about that. I didn't say anything because NetSpend said it was gonna take a while. But the $20 never made it on the card. But I'm still not mad because of that and I'm still on NetSpend.

I've had my Netspend for years and I love it. I use it for everything, including paying my bills, buying stuff that I wanna buy online, and for groceries and gas. When there was some illegal activity on my card, they canceled it, which I told them to, then they sent me a new card. That went well and I didn't have any problems with their customer service.

$89.94 was taken out of my account & I reported it right away to my Western Netspend representative & by the next day my funds were back on my account. Thanks Netspend. You don't know how much I appreciate how you were able to get my money back so quickly. Thanks again.

I have the app where I can manage my transactions as well as see if I pay the bill that it's paid on time and the money that I put on there when it gets there. Every time I put money on my card, it sends me a text message so I know it's automatically on there. I don't have to sit around and wait, and I can always go paperless. I get a lot of alerts too. I have my Apple Pay and everything goes there. They alert me on that and if I'm low, they alert me too. Every time tax season comes up, they say, “You know you can have it loaded on your Netspend card.”

Netspend is a good company to deal with, but I don't have anything to show for a Netspend routing and account number. I would like to talk to them about sending me a new card and getting a copy of my routing and account number. In case I want money deposited into my account, I've got a way of doing it. I've been with them for a while, so there's a 30-day bank statement to me.

Netspend's reps were courteous when I called them. I also like that I can reload my card at just about any place and if I put money on my card, it shows up two or three seconds later.

I like Netspend but I hate it when they charge 1.50 every time I do a transaction. That’s too much money. But if you do direct deposit, your money will come two days early.

A friend recommended me to Netspend and ever since I've been with them, I’ve been more than happy. I ain’t leaving them. I like the availability of your money and that you can get to it. I also like how courteous they are with you when you call them if you have an issue. Plus, I like to be able to move money back and forth from savings account to the checking account. The overall service is incredible and to me, they are the best banking service out there. I recommend it to my soldiers all the time.

I liked the benefits Netspend had. Sometimes they lock up my card when I go out of town. It stopped me on hotels, when they take their payment early, and they lock it because they think it's not real. I get to the hotel and I couldn't even use my card. That has happened three times with them. Otherwise, when I dispute something, I usually get a good resolution from them. The app is very handy. I love that. That is easy to manage and see my account. I like the alerts coming to my phone. Also, I like that the direct deposit comes a bit early and that it gives me that option for the overdraft protection. Those are the best things besides the money being available in my account when I need it.

Netspend served me so well. I've never had any trouble with the service. It's monitored. I don't know how they're able to detect fraud, but that has been caught immediately twice in the amount of time that I've had it. I get a text immediately as soon as I make a purchase. So, a running balance is always right there. It tells me exactly how much is available and how much was charged to my card. I used it overseas with no problem. That's an aspect that does make a difference. Maybe it doesn't affect everybody, but I was in Ireland and I used it all over Ireland with no issues at all.

Having Netspend helps me manage my finances better. I can save my money up. I just hold my money on the card and use it. I talked to a rep to cancel my card I needed replacing and it went very fast.

I love Netspend. I'm able to put my money in, get a direct deposit, see it a couple of days early and be able to use it, see what's happening and it gives me a statement. I get the text to show me all my stuff and customer service is good every time I need them. There could be more colors for the card though. They had a black card, but it didn't have the chip on it.

It's easy to use the features and I don't have a problem with the card. I have all my money direct deposited, and sometimes I use the reload locations.

I am enjoying my Netspend. My paychecks are early and that’s the number one thing. The customer service is great too. I rarely to none have to use it because I have the app on my phone and there's a store right up the street from me. The people in the store are good, but most of the time, when I go in, I'm just either loading or withdrawing. Everything else, I can do on my phone. I always recommend someone when they say they want to switch or get an account.

Customer service is perfect and everything is fine with the card. When I use it to reload, I go to a Walgreens cashier, put $20 on my card and it goes right in. I also use Anytime Alerts perfect every day. I get the direct deposit and the balance. I've been getting unemployment benefits on my Netspend card and I get it two days in advance.

I wanted a debit card that was separate from my bank account that I will use for ordinary things like gas. My paycheck goes on my Netspend. I like Netspend because it tells me exactly how much I have and where I spent my money. About six weeks ago, I was at the emergency room with my son. These two bills came up for $15 each from some clinic. So, I asked the receptionist, "Are you taking this out of my account?" She said, “No. We don't do that. That’s odd.” I called Netspend right away and they canceled my card so that the $30 didn't go through. It was someplace out of Florida. I said, "I live in Tulsa. I don't live in Florida." Netspend does a lot to help me. When I went to get a temporary card while I was waiting for mine because it was canceled, the lady over there called. I was on the phone with her for probably half hour. They were checking out everything and asking me all these questions.