Netspend Reviews

With Netspend, I have an option where I can put money into a savings, just leave it there and forget about it every once in a while. It's also like having a regular credit card. As long as I've got the money loaded on it, I haven't found anywhere I cannot use it. When putting money through direct deposits, the money is usually there a day and a half early. The Anytime Alert is great too. Every time I use the card, it lets me know the balance or if there have been deposits. I get paid on a Friday, but some days, my paycheck is there by 9:00 Wednesday or Thursday morning, by the time I wake up. Overall, Netspend has been excellent, and I definitely recommend it to people. I had my fiancée get one here the other day, but when she activated it, I didn't have my promo code.

It is a great card, would recommend it to all my friends and family. Wish that the fees were less for adding money to the card. I would like it to be free to add money to the card. Great card. Great card. Great card!! Convenient. Convenient, like it.!!! Will change the wallpaper later on the card I guess when I get a new one.

I had an issue where websites would be taking from my account. Netspend did an investigation and then returned my money. It took about 7 to 14 days. They gave me a notice that it appeared on my card and that they refunded it. They do a good job. I'm satisfied.

A company made a few charges off the internet on our Netspend card. This was the first time we've encountered something negative and Netspend was unbelievable. They handled it like I never expected a company like that to be able to take care of a situation so quickly, so now I'm recommending them to everyone. There was a lady named Rose that answered my first phone call and she was so kind about directing me to the right person. Then when I got the gentleman, he helped me right away. He called the company and told them that that was not a legitimate charge. And in the meantime, they already squeaked in another charge. It was for a subscription plan and I never heard of that company. I've also never used that Netspend card because I always have to get it from my husband. So we knew it wasn't a legitimate charge. Both Rose and the gentleman were wonderful and thorough. We're so happy that we chose Netspend.

I really like Netspend. They send me an email on how much I have or how much I've spent or how much my balance is left after I spend my money on something. I go to Walmart and add money on my card, and it's easier for me to do it that way. It just depends on how many people is in front of me in the line waiting for the customer service. But most of the time, I can get in and out quickly. I got another Netspend card sent to me in the mail to be activated and I set that one up. The expiration date was a year after the first card ran out and when I got it activated, it combined into the first card where the amount of money on my first card was on my second card too. So I called them to see why my balance was on both cards and they said because both cards were joined together in one account. They were very friendly.

The alerts are good. I get them every time the card is used, and they're helpful. Netspend has been okay except for when they shut the card down because of possible fraud, and I can't get another one because the call center doesn't know what ACE is doing or ACE doesn't know what the call center is doing. Somewhere there was some confusion about how to shut the cards down or how to make a new card available. The language barrier is horrible as well. If I can't understand you and you can't understand me, how are we gonna communicate? Don't use Netspend.

People try to charge more stuff to your card as you give them the information, but they can't do that on Netspend ‘cause they'd only get what you got on there. I got scammed once before, so I said, “I’d get me a Netspend card.” It served the purpose that I got it for, which is when I do purchases online. They send me a text message or email if there's a problem. Every time I put money on the card or I purchase something online, they alert me.

I haven't had a bad experience using Netspend. Every time I make a purchase, I get my balance. I'd tell a friend to get one.

Reloading is easy, and everything's great. I have no complaints whatsoever.

NetSpend is awesome. I like the direct deposit. I get my money two days faster. Never really had a problem with it.

Do not buy if you don't have a ssn! Impossible to activate card without a ssn. We are snowbirds and had hoped to use this card in the USA. We tried for 2 months to activate and now we are just trying to get our money back.

My experience with Netspend has been pretty good, but they sent me another card. I lost almost $100 on a card. They sent me a new card and I've never received any of my money that I lost from my card. Otherwise, everything else has been very good so far.

I was told that because I took longer than a month and a half to resolve the issues with my account, that I'll have to open a new NetSpend Sky Card and try again now that, they said, my SS number issue is resolved. I'll try that, sure, but no promises it will even work.

It's been a good experience with Netspend.

Netspend's verification process is really crazy. The questions they ask you are really, really ridiculous. If you don't answer it according to how they want you to, they'll put you back to the customer service computer thingy. Say if they ask you to verify yourself, they ask you questions like, "When was your last balance?" Sometimes, "What was your last deposit?" But that only works when you can get the app or when your app is working. So, when your app is not working, you're in your email and you're trying to see what was the last deposit.

Great! Love it. Have been using for many years. Netspend is great for direct deposit and sending money. Great. Love it. Love love love love. Thank you. Great job. Great great great job!! Great great great great.

A great card to have... Early payday... Text alerts are very convenient ... And I can get up to 900 dollars from my account, and cash advances from a bank make it so easy... And I can use it anywhere debit and credit cards are accepted.

I use my Netspend accounts for the 5% high-yield savings accounts that come with them, and am very pleased to have a profitable place for my emergency fund. I recommend them to anyone looking to do the same. I am able to skim the interest and use it to pay down debt or invest elsewhere.

My account was locked on 1-15-23 because someone tried to steal from me and I appreciate that being caught and stopped. But because I didn't have any access to my cash a major payment was missed that comes out of that account. And I got behind on 2 others. Hopefully I have this problem fixed now with a second account with you guys.

I had a check deposited of 1224. I went to court on Friday at 130am to pay a ticket of 179. I had to transfer to cash app because Netspend has never sent me a card to use. I transferred it and paid. Later the evening they closed my account not telling me and then when I asked to get access to my money they said no and they will mail me a check. The Fraud dept cleared it and said not fraudulent activity. But they still refused to open the account or allow me to transfer my money.

I love Netspend and have used them for my direct deposit and I love how I receive my money five days early and when I do call customer service they always handle my call with care and always try their best to assist me and solve the problem.

I filed the dispute because money was removed from my account without my consent and you people allowed it happened. I don't want that happening again. I am very annoyed about what happened and I want my money back by the end of this day. I will not accept anything less. No one takes money and gets away with it.

I am very happy with the services I get at Netspend. Even when I was having an issue fixed immediately. I really liked my pink card but it isn't offered anymore. When someone took money out of my account, it was immediately shut down until a new card came in.

The customer service is great. They gave me a new card. It's really nice to be able to go to any refill center and put money in it then and there. It's also really nice to be able to buy stuff on the internet and not have to worry about it being with my regular bank and bills. I definitely recommend it.

Their app is user-friendly. I like it. The texts are great too. However, there are not a lot of locations. You have to go to different drugstores, Family Dollar or ACE Check Cashing. I also can't get my income tax check deposited into my account. They don't accept the income tax check for whatever reason.

I like the two-day early pay and they're nice enough to let you go $10 over. The first time I did the reload was a week ago or so. I didn't realize it was done by Western Union. But it wasn't bad for 3.95. Netspend's call automation is really, really efficient. Netspend has been good. It's worked very well for me. But they should be almost like Capital One. They already have the funds deposited, so they should make available to folks prepaid, which would already be like a Netspend credit card for a specific limit of what their deposits are.

Netspend’s service was up and down. Sometimes my funds wouldn't come through like they said it would. It started out where my funds would be set up to where if my card was used, I would get a message on my phone that so much of my funds was used on my card and I will keep up with it that way. But somehow it changed and it stopped telling me when my card was used or when something was taken off of my card. I have to look on my phone to find out when something was used off my card and where. I liked Netspend the way it was at first. Even if I send my son into the store to use my card, before he would come out, I would know how much he used off my card, how much it was and everything. But it doesn't do that now.

I find using the Netspend card to be a useful method to make payments to business and has easy access reload locations. Thank you for all for your follow up emails and further information provided as to what other services are available.

I’ve been calling Netspend because I got the prepaid card, but they sent me another card. It has the same routing number but it’s got a different account number on there, so I didn't activate it. I didn't know what I needed to do with my debt. Still, I really like everything about the Netspend card. I receive my payments two days early, and it’s more easy. I have no complaint about anything, and my interactions with customer service has been nice too.

They charge you for every little thing, including declined transactions and all other transactions. To check your balance. In one month I was charged over 200.00 in NetSpend fees for using the card. This card will make you broke.

Love these cards. They have my back if anyone tries to steal my money and they take of me if they manage to do so. Their customer service is top notch. Get one if you can and tell them Jim sent you (Hahaha). I really do recommend getting one though, it's like a savings account you can use or build up at any time.

I Greatly thank NetSpend for accompanying me for these 3 to 4 years, truthly speaking sometimes I do get frustrated especially for the short restrictions and periodical blocks when my account gets suspicious, But one thing for sure I know the Western Union NetSpend Crew is a great one! You guys are Faithful! I trust you! And you always after a thorough examination on my account, make the best you can to help me through! Bravo!!! God bless you. St Louis **.

Very pleased with Netspend. Best banking experience ever. I can call and talk to a very knowledgeable person any time I need to. If I have a problem, I call and get the help I need. I have recommended my family and friends.

The Representative had the wrong account numbers and wrong routing on the my direct deposit accounts and I am very very upset about this. You can reach me at **. I would appreciate if you give me my DAMN money.

Received new card with chip, but unfortunately opened, and activated. But tore off white sticker. It's all sticky and messed up. I probably will call and order new card with chip. Thanks very much. The new card with chip is easier to check out.

Whatever you do if you are going on as and want to open a bank account do not go to Direct Express. They don't care about you or your money. Net Spend is the only way to do your banking. They keep you up-to-date on everything that has to do with your money. Net Spend I give six stars!

I am very happy with netspend and will continue with you all until the end. Thank you so much for y'alls services and public relations. Happy New Year Netspend. I am proud to have my Netspend card and the direct deposit is awesome. Thank you.

On Christmas Eve I went to Target to get some gifts for Christmas. Every time I attempted to make the purchase, it would be declined. I wouldn't find out for another day or two that it was due to unusual purchase activity. THEY WERE CHRISTMAS PRESENTS! Of course it's not going to be my normal purchase activity! Long story short, I wasn't able to get Christmas presents for the people I really care about. I was in line around 7:30, and they closed at 8:00. I tried for about 20-30 minutes before they closed. It was extremely embarrassing. PART of it is my own fault for waiting till the last minute, but that was very stressful and it shouldn't have happened. I've always had nothing but good things to say about NetSpend, but after that I am tempted to get rid of that card. Very disappointed.

I had a Netspend card on and off for 10 years and it was a good experience. They were good at refunding you the money. It was also convenient because I had the website so I could see how much I had.

I've had Netspend for many years. However, I deposited an amount I needed recently and then it wasn't enough. So I had to put another $5 on and they took another 2.75 out of that. It still wasn't enough for what I needed. It was ridiculous. But they have been really good to me.

I've been using Netspend for a few years now. I pay bills with it at the beginning of the month.

I like the real-time notifications and the ability to access the system. I've never had a system issue. Mobility is important.

I get direct deposit two days ahead of time. That's perfect. However, I purchased some items for Christmas through Nike, but the next couple of days, it wouldn't let me purchase some more. I also don't like that retailers can go on your Netspend account and pull money.

They were helpful when my NetSpend was stolen. They took care of it pretty quickly.

If I could give zero stars, I would. This is the worst absolutely worse prepaid credit card that you can use on the earth. They charge you for every transaction and if you go online to buy things, they will shut your credit card down and sometimes they won’t even issue your money out at all after they shut your credit card down. They are always putting restrictions on the card if you buy things online and you cannot overcome that you have to call in and if you have more than three times that you bought things online they will suspend your card forever. They say they’re going to send you your money but this is the second Netspend prepaid card.

Over the years, Netspend has been the one that got the check a few days early. However, I'm working on a privately-owned business now and they figured out a way to block it. But I still like the benefits of the card. The experience has been good. Anytime I've ever called, I've gotten whoever to help me with whatever.

The customer service was exactly spot on. If Netspend saw something that wasn’t quite right, they immediately shut it off, called me and we figured out what it was and rectified the situation. So, everything so far has been extremely a lot easier. With the bank, I'd had to go up there or make 500 phone calls, then fix it. Netspend is as easy as using any other card. The only deal is I wish it had a chip. It just has a magnet on the back. If it had the chip, it would be top-notch.

I like Netspend. I get my check early. I can use wherever I can draw money off buy buying something. I can send and receive money Facebook. I can put money on my card, transfer money from one to other netspend. I pay a monthly fee. I can call my card for anything I need information on. Customer service is most of the time good except when you get someone that can't talk English good which I just ask to someone else that can talk English. I have not really had a big problem with netspend which is a good thing 'n I have used netspend for a few years now and I like it.

I really like using my Netspend card. It works just like a credit card because of the Mastercard/Visa logos. I can easily transfer money from my bank or pay a small fee and add money to my card at several different locations.

A business service provider that offers continuous good service. Everything I have asked to be done has been completed. When I called for customer support the service representative was knowledgeable and was able to help me without missing anything I could notice.

Overall I am satisfied with the service provided by Netspend. I would only prefer if speaking to a live agent was a faster process than having to deal with the automated system. Make speaking to a live agent one of the options from the very beginning of the start menu when calling over the phone.

Very good customer service. Thanks and they resolved it very well. This card helps you to make easy to pay your bills and purchase anything else online and they give you a heads up when something looks suspicious. I will recommend it to everyone.

I am satisfied with my order of a new card account. The only drawback was my account blocked. I would rather the bank had not paid the draft and notified me as I had no money. With this action I had to borrow money to live on. I do not use credit cards at all. I have encouraged family members to use debit cards as you provide a cash out to my phone and running balance.

NetSpend is convenient to have. I just have my Social Security check put on my card and I get my check earlier. Plus, I don't have to go to the bank and have me hassled. It's a good idea and a lot of people should get it.

About 10 years ago, I was waiting on my check to come in on the 1st and I knew I had a little money in my account. I went to Carowinds to get my little change out so we can have a good time. When I saw what I saw, I was totally shocked. My money came a week in advance and that was the perfect day. I've been with Netspend ever since. That's my main bank.

I have had Netspend for almost 20 years and I've never known anything about the difference between my Netspend and the All-Access. It's been offered to me several times, but I've turned it down because I don't know what the pros and cons are. I'm going to try. They're supposed to be sending me one. My Social Security from the government direct deposits it right into my Netspend, and I get it two days earlier. Plus, I've got what they call an Anytime Alerts, where every single thing I do or spend or deposit sends directly to my phone and I can see it right there in front of me. So, it’s very understandable. It was honest and it's been honest for this long. And there's been some other people that say I need to get a bank account. I don't want a bank account and I'm not gonna get one. I know Netspend is basically a bank account, but it's not the same. So, I will never change.

My experience has been awesome. I had a time when someone charged $1 to my account. They investigated and they realized it was fraud. Somebody had gone through my account and was stealing money multiple times. I told them that the last transaction I used on my card was at Wendy's with my family. They noticed that right after that, something for $1 was charged. Then after that dollar, the same people took 99.99, 89.99, then 49.99. They canceled my card on the spot.

The customer service I received was excellent. I called because my card on my account didn't match the card I received through FedEx. Big problem...No....It was taken care of in no time at all and all is safe and secure. Thank you.

Love my card. Would recommend for anyone to enjoy the Netspend card. Family and friends. Good to use with banking and check cashing or savings accounts. Don’t need anything else but Netspend for all my bills. I enjoy using my card at any time…

I had to change my card from another company and it was easy. Using the NetSpend card is also easy and I have no problems.

I've been having Netspend for years. I like it. I enjoy their service.

Customer service has always been very nice on the phone & I'm very happy about the opt into overdraft..I like the rules for it & I think it's very fair & when you run out of money you can overdraft & NetSpend all access has been a big help with that &() you guys are great people to me & I appreciate you guys so much. Thank you!

I have been trying to set up an employer account with Netspend/Skylight for more than two months now. They do not seem to be interested in my business at all. I feel like I have had to beg them to create the account and I keep asking (to no avail) for training on how to use the corporate portal. I am now planning on taking my business elsewhere. I do not know how they stay in business!!

I recently ordered something from Build-A-Bear on October 25th and canceled the order SO......it has been 7 days and my card still says pending. I have not received my money at all. I have done my best to be patient.

I'm very happy with NetSpend. I have no problems. I will stay with them forever. I can grab money whenever I want. I could go and pay my bills whenever I want. I will go to the store and get whatever I want and I'm always happy my card is always working and that's been the best card I've ever had and I could buy stuff online.

NetSpend is a good card to have. You can use it to pay bills and purchase items online. I would definitely recommend NetSpend to anyone. It's a good way to keep cash on your card, and not carrying cash. I truly enjoy using the NetSpend Card.

Tried to get ahold of you, was placed on a half-hour waiting list and hung up on. (SEVERAL TIMES) I’m Missing $100.00 and no way to find out what has happened to it. That was 2 months ago and still no reply… and no my card is not missing. I haven’t used it since the lost money incident. In addition, I have now moved and can’t find the original receipt. So now I’m truly out of the $100.00. I only put money on the card prior to specific internet purchases, so that is how I found out the money was missing, the card was refused for lack of funds.

Quick need to work on timelines of answering phones but everyone is polite and they are knowledgeable. The actual process is quick and zi fo appreciate receiving funds early. Do however have problems with the amount of direct deposit. At time VA will deposit back pay from a claim and it's difficult at times to track down one time it was sent back.

Glad all transaction have been verified and completed allowing me to compete and complete in online game. The purpose for the card primarily is to purchase needed items for one game. NetSpend maintaining payment on verifiable card allows these purchases easy and consistently.

I got the original Netspend. It's the original cardholder agreement, which specifically states it's from AIG, and that it does not pertain to any prepaid product. I got the corresponding savings account number for MetaBank, but for some reason, I've never had an opportunity to connect that with the bank. I don't know what else I need to do. They don’t want to explain. It was never explained what would happen or how to do it, and how to go about it.

Netspend is pretty good. If you do a transaction, you get a text within minutes telling you about it. I was able to catch a hack when it happened. I recently upgraded to the All Access Netspend and I haven't had any problems with it other than I made the mistake of doing the optional overdraft thing. So from three $1 charges, I was up to $73 in the hole. I stopped the optional overdraft thing and I'm doing it normal now, but I love it.

Within 5 days of leaving my 1 star review, James ** from Netspend corporate resolved the issue within 48 hours and went the extra mile of refunding my overdraft fees as well. I'm very satisfied and feel the situation has been completely rectified. Thank you James!

The customer service is very good. Netspend is one of the best things to get because you don't have to worry about unauthorized transaction. Your money is safe.

I've had no issues transferring funds. Netspend alerts me when something seems out of the category for me with my shopping habits. I've had a card replacement which went along just fine. They overnighted the new card out to me, and it's been fine.

Netspend is a lot cheaper using it at ATM than the Walmart card. It's also a lot easier to use. I use it for online shopping. When I go on trips, I use it to pay for souvenirs. I’ve had a lot of stores cards, and this is the best card I've ever had.

They say you get paid two days quicker with Netspend and you really do. You can also monitor your funds. If they feel like it's a scam transaction going through your phone that you didn't authorize, they will notify you by email and tell you to call a certain number.

I love using Netspend because it is really convenient. I can get money off of my debit card and go load it at a local store that I have. It's easy to use. They have friendly service. I can get along with the agents that I speak with.

I lost my card and I transferred money to another Netspend card. I had to pay my rent and my car, and when I tried to transfer more, they said I had reached my limit. I told the rep I needed them to transfer some of my money and the rep said no because my cap is $3,000 per month. I told her I got more than $3,000 worth of bills that I have to pay so I’m transferring money to another card and if I had known that, I would have just done a little bit everyday. But I transferred the amount, thinking I could pay my card and the light bill as well as the gas bill. Then, when that ran out, I had other bills that came through and I wasn’t able to pay them.

Netspend is quick to solve their disputes and it’s a greater experience than a bank. It works.

They said you're supposed to get your check up to two days early, but that's not true. I get it early every now and then, but not like they said when I had first got the card. Also, I had disputed a charge. They said it'll be between October and December before I hear anything. That's a long time. Nevertheless, I love Netspend.

I enjoy getting a little bit of my money a few days earlier than normal payday when I really need it. That's the reason I did NetSpend. I enjoy the time that I use it. I do a direct deposit of a certain amount of my check. Their customer service is very knowledgeable.

I am a victim of identity. I had noticed some things in my name that I haven't done. I wanted a resolution. My DOB, SSN, email address and phone number as well as bank information has been gotten. Law, attorneys and identity monitoring is now watching over my accounts and information. I don't have to file taxes personally but when I was claimed under my family someone else had filed in my name. Worked with their fraud and months later they were caught BY THE IRS THEMSELVES. PLEASE HELP AND GOD BLESS.

I just received my new card yesterday 09-26-2022. My old one was closed due to two unauthorized purchases. What I would like to know is will those two transactions be refunded and put on my new card? It happened from a breach of Samsung. I notified your company the day after it happened online but haven't received any response so far. They happened on the 15th of September.

Someone tried to use my card and y'all caught it fast. Thank you for getting me another card within 2 days. Direct deposit are always there 3 days before. I been a customer for 5 years. Never had a problem.

It helps me track everything what I spend. And helps me saving money. I love this card that I can add money on it and how to save it. And use it for an emergency when I need money to cashed out and use it everywhere.

A great service provided, and really easy to use. Netspend has helped me with paying for online purchases, without the fear of being stolen from. I've only had positive experiences with using a Netspend card. Website was also easy to navigate. Overall I would 100% recommend!

I am very satisfied with my Netspend prepaid debit card and services. They are very convenient and easy to navigate through the website.... I love the masked account number service so my card is protected as well...

I have had wonderful experience with banking with NetSpend. The customer service is amazing and whenever I need assistance they are always there to assist me in any problems I've had in the past and has always fixed them and made it better.

Getting NetSpend was quick and easy. I've been with them for 10 years and it's a perk that I get paid early. The reps are friendly and professional. The only thing I don't like is that they kept letting Amazon take money out of my account after I asked them to close that account. I told Netspend about it and the girl told me, “Okay, we’re gonna close that card.” Come to find out, they never closed it. I kept getting text messages from Amazon taking money out. I found that I had money still on my card that the rep was supposed to switch over but she didn't do that.

I love Netspend and I like using it. It’s very convenient. I do check cashing and that pops up in 20 minutes. Get the card.

I did NetSpend to get paid faster. I am able to manage my finances by saving and buying most stuff. I send money through my Netspend account to my cash out and money for my debt. I did that three times and the process is easy. I do the ATM too but one thing I don't like about the ATM now is they don’t let you get all your money on it at one time. If you have $600 on your card, they make you split it into three, which is much harder.

I ordered a prepaid PayPal card and I didn't even know Netspend was involved in it. I got a refund back on an order that I had made. I couldn't use the refund for some reason on my PayPal and it said, “Transfer to your bank.” I was trying to transfer it over to my debit card or my bank account. But it circled around and it transferred it back to a PayPal account which was connected to Netspend. That was okay with me but I was confused about how I got connected to Netspend.

I am very happy with NetSpend. I will use your services for every card transaction I ever do in the future and currently. Thank you for always being a good service for the consumer. P.s. You could remove those monthly costs to make it better though! Just saying...

I needed a card to pay with rather than handling a lot of cash. Netspend was offering and I decided to use them because they’re much better than the bank. What I like about Netspend is you don’t necessarily have to sign up for anything you don't want and just have the card. I’m pretty happy with my card. I’m doing good.

The reps are very helpful and friendly. They answer my questions to where I can understand them. Netspend is a little bit more convenient for me because my checks were always sent three days before. The rep pointed out direct deposit so I don't have to go through my mailbox to get a check and cash it. Give them a try. Netspend is really good. You get your money and you have your card. You can get a loan too.

I love using my Netspend card. It’s so much easier to use when ordering stuff online. I don’t have to worry about my account being hacked like my bank account. I am homebound so having my Netspend card gives me more freedom. I just have a family member or friend that I trust go to the local Safeway and put more money on the card as I need. I just wish I had a card with a higher amount that I could load onto it. That way during the holidays I wouldn’t have to have my card loaded as often. I live out of town so it would be more convenient to use.

Not many free ATMs around me but it's been good. Easy to set up, and easy to navigate around the site. Has savings which is neat. However most features are basic. All baseball theme cards, it's a pain to upload your own. Would be nice if they would start doing chips in the cards.

I'm very pleased with the NetSpend card. I love the NetSpend card, it puts the money on my card like it suppose to, and on the same day that it suppose to. I would recommend a friend to NetSpend, I believe they would like it too.

They were really good when I signed up. They had to go through ID's and proof of this and that. The reload option of NetSpend is really good.

So far, I've had a great experience with NetSpend. I recommend them to anyone. Mostly, what I use is direct deposit with them.

The customer service guy, Tim, was really nice and polite. He said, “There's not a problem with your card. You do have $25 on it.” I said, “Okay, thank you. But it won't accept my card.” He said, “Oh, I’ll pay for it.” I said, “Go ahead, I don’t care.”

I like Netspend. The only thing I've ever had a problem with is they take $15 off of the card every month from Amazon. I don't order from them, but I did get Prime membership before. Also, every time I go to log on to check, it said my password ain't right. I know I've used the right password, but I've never contacted Netspend and I don't ever go online.

I had Netspend for a while when my wife had it, too. I just never had direct deposit. Now, I have direct deposit with them but sometimes, it takes three days to get my money. They told me I couldn't borrow at least $100 unless I have like SSI direct deposit. My wife could borrow up to 150. I called Netspend and they said I don't qualify. Other than that, the card is good and helps a lot.

I like Netspend. They are good. They send me a text message to let me know that the check is in the account. However, I don't like the fact that they charge for everything. If my husband cashes his check, they charge him 2.50 on their end and 2.50 on the other end. I don't think that's fair but it is what it is.

I love Netspend. I get my check two days earlier. I don't pay a lot of debit overdraft fees. I also have the app and it’s great. But out of 10, I’d give customer service an 8. Some of their people don't always speak good English. It’s the only thing that sucks.

This company is 100% fraud. NetSpend caters to web identity hackers with their customer support platform. There is no Customer Service. It's all auto generated email response telling you to call a bogus number that sends people on a round robin of tele-prompting for 10 minutes at a time just to get nowhere, with no-one and cut off as your reward for trying! This company needs to be SHUT DOWN BY THE BETTER BUSINESS BUREAU! Tip for consumers: You’ll never be able to resolve this issue with NetSpend. You’ll have to do it through legal levels! I am.

I don't like Netspend. They charge $2 every time we make a transaction. I wasn’t expecting to be charged for every transaction.

I'm satisfied with the service about getting me a replacement card, monitoring the activities, and taking care of business. Everything went as planned.

I always use Netspend and when I use my card, they always let me know what's in my account. They send me a text. I load money on the card whenever I get a chance.

Beware with this Company! An elderly lady bought 2 of these for my daughter and I. She thought they were gift cards and got these & added money. This card charges $5 activate fee, $2 fee on (ALL) purchases, canceling fee, and non use fee. I don't need this & would never use this company. They get rich off of YOUR money!! It's best to go to a bank and get a debit card that don't ROB you. Calling this company is a total nightmare!! You have to wait up to 30+ min for them to pick up, and then they constantly hang up on you. Then every TSR says something different.

I don't do banks and I was told that Netspend operates like a bank. We got to do savings and different things with it. However, my account got locked because they said my address didn't match up. I had put the wrong address on file, so I had to send all my information. But once it got locked, it took two days. Other than that, everything was fine.

My experience with Netspend was cool. The only thing was they took $10 off my card. I didn’t know they were gonna charge me $10 to buy the card. I put $50 on my card. When I got home, I called and I had $40 on my card.

I've had a couple of incidents with people trying to use my Netspend card and they shut it down right now. Everything else is fine.

I purchased what I thought was a $40 gift card. After not activating it for 7 months I found out that the $49 is no longer available and they have charged me $5.95 per month for non use! Since when does it cost money for not using something?! To make matters worse I had to provide my social security number and date of birth just to access the funds. I thought this was a gift card. This business is a scam and I want my money back and personal information erased from the system.

I love my Netspend. I like that Netspend has a lot of privacy. I like the fact that I don't have to use my debit card for my banking so that they'll know everything I spend money on. Netspend took care of the problem in a timely manner when I had to call customer service one time. I was very pleased. I ordered something online. I was supposed to pay $4.99 for the shipping. Because the product I ordered was free, you just had to pay for shipping. If you liked it, then you could just subscribe to a prescription. I ordered it, and I clearly put I just wanted the free trial. But, they started billing me, taking the money off of my Netspend. I tried to resolve it with them but I couldn't really resolve it with them. So I got in touch with Netspend.

I like Netspend. I get my paycheck two days early. However, most stores charge $4.95 to reload and they also charge you a $5.95 monthly renewal fee just to have it.

I'm satisfied with Netspend. I came out of Walgreens one time and in 11 seconds, somebody unauthorized an online transaction and I never heard of it. Netspend texted me right away, and then I called them back and told them and we got it straightened out ASAP. It's been quite a good experience.

Netspend has done me a huge favor. I can keep track of my spending and my bills. I downloaded the app and it helps a lot. Also, I have direct deposit but if I need to add, the reload locations are convenient.

I have direct deposit with Netspend, which is every week, and I love my experience so far.

I reported some fraudulent use on my debit card and they told me that I should hear something about it on the first of July. They told me it would take up to 10 days for them to put my money back on my card but it could take up to 45 days. This is the first time I've ever had an issue with Netspend. Other than this, I would recommend them. They are excellent.

Using Netspend is easy. I can reload it at Kroger's. That's the main thing -- not having to worry about where to reload it. Also, I have had them call me because they thought something was suspicious. It was a transaction that I didn't approve so I was glad they called.

For those with a short attention span, basically if you are going to purchase and use Netspend services best thing to do is pay with a debit/credit card always so that you can charge back the transaction when Netspend locks your funds. Keep receipts always! I've been using Netspend prepaid card services for the last four months. And the only reason I give even two stars is because of the ease of use... until you need actual customer support. Netspend services are pretty convenient, but once something goes wrong one time, your experience with Netspend is headed towards a gradual decline.

Setting up with Netspend wasn’t difficult at all. I just went online and then they sent the card to me. Then when I got it, I called them and they activated it for me. With Netspend, I get my direct deposit two days faster.

I had a card from Netspend and it had 774 dollars on it. Someone tried to make an unauthorized purchase on it so they canceld it. Now they say that I have to verify who I am with the old card and I can't do that because they cancelled it. Customer service wo

I’m very happy with the service that I'm receiving some Netspend. The reps are very knowledgeable, because I asked the young man if there was anyone that I could speak to. It’s not often that if you call somebody, you would speak with someone and they have the knowledge of their job.

I like Netspend and I've been managing my finances easily. Also, I don’t have to walk around with cash in my pocket. I can just load it on my card.

Bought a card for $100 and could not activate online neither by phone, It took over an hour to get to customer service, he could not activate $100 goes to trash, Went back Ralph to return. They could not help.

NetSpend is awesome. The customer service is good and the services are great.

The reps are nice, courteous and actually listen, unlike the people from Cash App. It's also a lot easier to manage my finances with Netspend, especially since I get the texts telling me my balance, and because I'm on SSI, my reloads are automatic from the government. The only improvement I could suggest for day to day shopping, like going to Walmart, is putting a chip in for more than just the basic card because almost all stores have chip readers. It might make it easier to use some of the ATMs too. The one next door doesn't even recognize the card because it doesn't have a chip in it. Still, I like my Netspend card a lot. I recommended it to my dad and my nephew but they haven’t signed up.

I bought a card to pay my bills and they won’t let me. Now I’ll probably lose my lights and gas because they are making me wait two weeks. The card they gave me is no good. And only spend $25 online. Means I can’t pay my gas bill. Can’t pay my electric bill. Why would a company not let me have my money? Worst ever and have to wait two weeks before I can get my money back. Lousy, lousy, lousy.

I get disability way before time, and I like it. I also enjoy going to the reload location that I go for. Netspend is good. If companies take money off your card and you don’t have them do it, Netspend will make a way for you to get your money back.

I drive a truck, so I’m always on the road and after I get paid, I can use my card anywhere I want. I get to pay my credit card bills and use the card to send money, Western Union or MoneyGram, to my kids up north. I was in Pennsylvania the other day, and I used my card twice to buy grocery for my kids. My experience, so far, has been great ‘cause Netspend is looking out for me and the alert is up to date. I got a message from them saying somebody tried to use my card in Jersey, buying a TV. They shut it down and that was good, ‘cause I wasn’t living in Jersey.

I had a card sent to me and I use it online or when I don't want to make a cash purchase. It’s working out. With Netspend, there are no hidden fees and it’s all upfront. They tell you what’s up. They could help people a little and do an overdraft though.

Once you get through all that recording stuff, and eventually cut some of that crap out, it’s gonna be good. Other than that, you got to sit there forever to get through. It ain’t like old days where you actually talk to someone. You can talk to them but it takes forever. I use Netspend to take care of bills, and I also do direct deposit. Every time you make a purchase, Netspend sends alert to you, whether you withdraw or you get a deposit, and that’s the most positive thing.

Company closed my debit card and saying they can’t activated my card because of the previous card they closed in few months but I told them that I didn’t want a fraud claim to be open and that the charge is valid so they closed it and I’m unable to use any Netspend cards in the future.

I do the direct deposit off the internet so it's faster. I like that it's connected to the debit card. Also, their customer service team is excellent.

I ordered a new card that was never received and the old card is not recognized by your automatic telephone system. I have not been able to get through to a customer service representative because the prompt does not transfer the call to a human being and the $22 that was on my account was not returned to me because I never received the replacement card.

My experience with Netspend has been great. I like the convenience that I get from it. I spend a lot online and in stores, I use my credit card, but I like to use my Netspend card for some reason. And if you have a savings with Netspend too, it bills interest in your savings.

I used my bank card on 4/21 at a gas station. About an hour later $1009 was taken from my account from a bank atm in a town over two hours from where I work and live. I filed a dispute as soon as I got the text messages about my account balance and canceled the card. It was in my possession the whole time and a skimmer was obviously used. I sent them screen shots and a copy of my police report. It’s now 5/2 and no one has even contacted me about the process or where they are at. Still no money back onto my card either. I send emails to their dispute email that provided to me with no response. You need to keep your clients updated on the process and what’s going on instead of leaving them hanging. Claim #**. Reference number ** for reference.

Netspend is great. Besides the fees being a little too expensive, otherwise it's a great card to have. It's an easy convenient card. Setting up Direct Deposit is the most convenient option. The different designs are a nice option also.

I have tried many prepaid cards in the past, and this is by far the best. It has all the benefits of an actual "Bank Card" without having to deal with any local Banks. Very easy to use as well. I have used some of the features like Mobile check cash without any problems at all and I enrolled in direct deposit. Thanks everyone for great service and a perfect working card.

Everybody was real nice.

The prices for taking money out is outrageous. I can't spend my money without worrying about the amount that's taken out for every transaction. Would be better to have less charges... To take out money equaling up to 500 went too fast.

This program is very easy to use and always works. I've never had any issues and programs is always accurate. Having a digital app is also extremely helpful. I have not noticed any outages and company seems to keep me informed about any changes within its policies and requirements.

Netspend has been a great help for paying my bills online. The fees are reasonable and the Customer Service is outstanding. I highly recommend it for convenience paying your bills online and transferring money from your bank account as well.

I've had the most awesome experience with NETSPEND. They have always been on top of their game when it comes to handling transactions and superb customer service. I strongly recommend NETSPEND to all my friends. They do a superb job. Extremely satisfied. Thanks guys. Keep up the great work.. Satisfied customer 100%..

Everyone I’ve spoken with at Netspend has always been real nice and great customer service. If I’ve had any problem, they’ve resolved it ASAP.

Netspend has helped me because I needed somewhere to put my money and be able to continue with getting my direct deposit. So it's really been a plus for me. Before, they closed my account because there was suspicious activity. So they were pretty much doing their job. It was great.

Someone was trying to get my credit card information and they said that I tried to buy something on a website. I got in touch with Netspend and they said that whatever happened on the website, it was okay. They were not going to do anything about it. So, I stopped using Netspend. It messed up my money by using their card. The reload service was great but when it came down to them trying to help me trying to get my money back on something that I did not buy, that was not acceptable.

I would give 0 stars if I could. The absolute worst! Bought a card and tried to activate it but said that’s I couldn’t because of fraudulent activity? How??? The card isn’t even active yet. While on hold with customer service, they sent me back to the main menu more than once. To start all over. Spent over 45 mins in the phone two days in a row. Now they say my only option to get my money back is if they issue a check that will take 10 business days to receive. OH AND IT WILL COST ME $5.95 just to get the check issued! What a load of crap!!