Netspend Reviews

Whenever I spend money, I like it 'cause Netspend would text me and it would show how much I spent, where I spent it, and how much I had remaining. They were also positive when I had a question about my account a couple of times. They would explain it to me and I'd understand. It was always good.

My experience with Netspend has been good so far. I haven't had any problems. Netspend has better options than the other ones. It has low overdraft fees. It has certain free ATM withdrawals and free money transfers from one to another. I like that you also get your direct deposit two days ahead of time. However, they have this $5 thing every month that you have to pay and it comes out of your money. Sometimes I would be short of money because we didn't know. I wish they would stop doing it.

I would not recommend Netspend to my worst enemy. They don’t care about their jobs. They are there just to tell you the same thing every time you call them. I purchased a few Netspend prepaid cards and I have tried for months now to get my money from them because they froze them. I have sent them all the information they have requested and they will tell me they have 14 day turnaround time every time I call them, it’s the same thing and I wait another 14 days just to hear the same thing. I cannot get my own money back that I loaded to their cards and it’s very frustrating. I would have never thought that it would happen to me but it so don’t believe the good reviews outweigh the bad ones because it just might be you next time.

Netspend is as professional, if not more, than any card I've ever had. I really love being able to look on the app at all my transactions going all the way back to the beginning. Two times I tried to buy something that wasn't real and they stopped my payment and saved me from a bad experience. I can tell that they value me just as much as I value them.

I called Netspend to reactivate my card and it was good dealing with the customer service rep. I use it for the reload and it takes a good five minutes.

Having Netspend has been great so far. I've just had one problem on Google Pay. But eventually, I got it resolved. I also had a compromise that was my fault. I said, “No,” and I meant yes. And they got me a new card right away. Get NetSpend. They've been very good.

I don't like Netspend anymore. I purchased $20 to get gas and another $15, then a $20, and I don't see how that came up to $118. I don't know if they charged $20 for transaction fees, and customer service was not really helpful. I have direct deposit, and they just took $118 out of my check this month. I'm going to another bank next month.

My Netspend experience has been good. I use the Netspend card in stores like Walmart. I utilize the gas, too. I put money on it somewhere and it was very easy. I just show them the card.

I use my Netspend card when some place requires a card to pay a bill or when I order something. I was a victim of identity theft twice. It was a bank card and a bank credit card. So, I chose not to have one and just use prepaid cards when I need one. When I checked balance on the card, besides the fee for using it, it was not correct. It was less than I should have had in there. They were supposed to put the money for a wrong prescription back on the card, but it didn't happen right away. It took a while. But it got straightened out.

Everything is perfect with Netspend. I lost my card and they gave me another one. They are very helpful and the reload locations are everywhere.

I explained my situation, that I do not get mail at my physical address and that it needs to go to a P.O. Box. They still sent the card to my physical address. I have found someone who will listen and help with my situation, so keep your card.

Lost money on my debit cards. Bought $500.00 worth. By the time I used them they were depreciated. Not Happy. Will NEVER Buy Again. I called several times. Got the same answers like they were All reading off the same page. You have deceived your cards like to sell them. Won't stand behind them. Cheat people out of their money.

I've been with Netspend for about five years. It's a good gig. The only thing is I'm an online shopper, and if they catch something that's out of my spending gig, it's a hassle because they shut down my card. Also, I usually have to deal with a foreigner. I got no problems with foreigners, but I can't understand them and they can't hear me. I had to deal with team at Netspend when I was at the liquor store and I needed a drink, and they were like, “Oh, God, Brett. Your card is denied!” I said, “Run it again” and then I went outside and called Netspend. The only thing that upset me was it was a foreigner and it was gonna take forever, so I was like, “Okay. I made that charge. Just put…” and he said, “No, you already told me that you didn't.”

I got a couple of cards with Netspend. Each one of them helps me pay off different bills. I travel a lot, so one of them is strictly for when I spend the money, to save up for when I go out of town. I use Anytime Alerts. I get deals all the time, like when I load money. Or sometimes, people owe me money, they'll cash it into my Netspend account. Sometimes, when my boss has a chance to do it, they'll put it on my account. However, I had times when I needed to talk to somebody and I couldn't get through. It would take forever and a day. It would get on my nerves, especially when I was trying to take care of business.

Everything has been nice. My Netspend card was breached a couple of times, and they got right on it and sent me a new card. I'm glad to have the card. We went on vacation to see one of my sons graduate. After we left, we went to a dinner and I gave them my American Express card after dinner was over. The guy went in the back and stayed a while and we were wondering why he was taking so long. But he came back and he gave me my card back. We came up to Richmond and about a week later, I was at Home Depot buying some stuff on a Saturday morning and somebody was using my card in Anaheim. A rep called and let me know. Luckily, I have a Lifelock.

Using the card is really easy and the Anytime Alert works pretty good.

I have a pay-as-you-go card that I got through H-E-B and I use that a lot for my online shopping to avoid fraud. There are quite a bit of fees when you do a credit or debit purchase. If those fees are lowered, that would be nice. Other than that, I like the convenience of NetSpend. There's always an ATM nearby that takes the card. Plus, the customer service they provide is amazing every time I call in like when I need to get a balance inquiry or I'm not able to get into my mobile app. I recommend you get a NetSpend card right away.

I bought a NetSpend debit visa and when I set it up, it was not money in the card however, the company asked for Social security number, address, birthdate, phone number, email. Even though the receptionist told me that it was not money in my new card, he insisted to ask for a bank account info, I said, "Stop. You already told me that it is not money in my card, why do you want my info?"

The features of NetSpend like anytime alerts and account transfers are very convenient. I go to Walgreens when I load my card. Something happened with the loading of the card one time. I loaded the card but it didn't show me that it was loaded, so I had to call customer service to see what was the problem. Another time, I had to call them because I wanted to check on why we have to be charged when we load the card and when we use the card. So they explained that too because it was the type of plan that I have still. Now, when I use the card, it's a charge. The fees are not that significant. But, those small fees can add up. But they're fine because I don't use it that often.

My doctor's office went to no cash so we have to use the Netspend card. Everything is handy and smooth. However, it's $4 every time I put money on my card and when I use my card, they charge $2.

For starters the card and banking isn't great. Other places such as dave, chime, and greendot offer better options. They charge you monthly charge and still you get charged stuff like at the atm I get charged $3.50 from the atm and from them but if I don't pay the monthly subscription then I also have to pay every single time I use the card. I have been with Netspend for over 6 years now, at first I didn’t mind it because I liked the card I had, it has my son and niece as a pic on it and I liked the fact I got paid 2 sometimes 3 days early, but everything else was not so likable.

I really like Netspend. The nice part is that I get my Social Security check way early. I've had a few issues but they get resolved. A couple of times, I've had to have new cards because they found an issue they didn't like. They closed the previous one out because they thought it was not like me to do transactions like those they found. They were right on top of it and let me know.

Netspend is very reliable. And if you have a problem, it might take them a while but they will take care of it. I use Cash App because I’m my son's payee, and when I sent him his money, my card got locked for suspicious activity. But once I called Netspend and let them know it was me doing it, they unlocked it.

If it's something I plan on getting, I just put it on my Netspend card and then I use it that way. I've used it several times, and I have gas card on my Netspend account and it's easier to use. Just go there at the pump and don't have to go inside. Any time I use my card, I get alert on it. And if they see anything that doesn't sound right, I get that alert too. I love those. When I had to talk to people, it has been perfect. They would get to the bottom of my problem and straighten it out for me, or if I had to, I would get another card.

I've reloaded money in Walmart a couple of times before but I’d rather use direct deposit. I can immediately access the money and I don't have to go into the store and do it. It's easy for me to just get it directed to the card so I can just use it instantly. I use the Anytime Alerts feature and it’s very convenient. I talked to Netspend's customer service team regarding what I needed to do with something else and everything got fixed.

My experience with Netspend has been positive. I bought it to use for online purchases and paying my bills online. I have the Anytime Alerts. They're very convenient. I go to a store and load it with cash. One thing I am finding inconvenient though is, when I first got the card, it loaded instantly. Now, I have to wait 30 minutes for my funds to be on the card. But it's easy to find a reload location. There are two stores here in the small town I live in that I can reload at.

I love everything about Netspend. It's easy to use my card. I love how I get my money a few days early. Also, customer support is great. Every time I had a question, they were always there to answer.

They offered good deals. I'm able to get deposit money a little earlier. I love their professionalism. Everything they promise you, they come through with it.

I've been with Netspend for a little over 12 years, and I like it. I've never had problems or issues with them. The tools are easy to access and manage, and the reps have been great. If I ever have a question, I just contact them and they normally attend to me and answer my questions. I have Netspend for the debit card, and I've used the reload locations. It's easy. Also, at different stores, sometimes they offer small percentages where if I use my card, I get 10% off from the item that I'm buying.

They've been very helpful especially with the notifications. I have a lot of autopay set up on my bills and when a bill gets paid, I get a notification that there has been a payment on my account. So, I'm able to keep track of my budget. I use their direct deposit option and setting it up was very easy.

Things are going very well with Netspend. I like getting paid early. I had to re-sign up because my job closed for five months. They were renovating. So, I had to call and re-establish my card and they were wonderful.

I use Netspend for all of my bills and I enjoy that I get paid two days early, which is one of the extra plusses. Netspend is a good card to have and it has a lot of good features. Their app is good as well.

Please hire or train associates to speak clear English so we can understand what is being spoken on the phone. We don't want to have to ask several times to repeat because we can't make out the name of the company of the purchase in dispute and have to get them to spell it out.

Love it and fix my login account info and recovered my password and my information I'd needed. The staff was great time. Love this Netspend card and working and great to add money to the account. But not getting my notes from my phone. Not sure it block or not updates.

I will definitely give a strong C. There's still a issue on security. Security needs improvement. Using stronger methods, ex: when requesting a pin. Mailing a security envelope and a tracking scan will be awesome. Online theft is increasing. Eavesdropping is increasing as well. Replacing the card is important also. Replace the card on time is extremely important as well.

When I went to activate my new card, my user name was all fouled up, it reads **, where it should read Beverly J. **. I tried both online and on the phone to get it corrected, but was told by both parties that they could not do it. The other one should. This is the first time I have had so much trouble with your Company and am considering dropping the card. Can you please straighten this problem out????

The services provided are good, but when I run low on funds the $10 dollar padding doesn't help out as much lately. Times are harder now. But overall the services are good. A friend told me once about opting in for a $100 padding, but I'm not sure if this is still available for NetSpend customers or not.

Absolutely love it and very easy to use and load and have not had any issues with my card at all. So would definitely recommend to friends and family for this card and great customer service as well.... The best card I've had in a very long time and fees are reasonable as well.... Definitely glad I'm with NetSpend.

We appreciate you taking the time to share your feedback with us. Thank you for the review.

Great company to bank with. Would recommend to everyone. App is extremely easy to use and confidential. The future with Netspend will be bright. Looking forward to banking with them for many years to come. Thank you guys for being so convenient and easy to work with. Hope my review helps the company know they're doing great work.

Very pleased. Feel protected with NetSpend. Gives me peace of mind. NetSpend stays on my interest every step of the way. I don't stress at all because I know NetSpend Is watching my back. I feel Confident knowing that I don't have to be on.

I've been a Netspend customer for 7 years. My payroll is direct deposited into my card account. On July 18, I had a fraudulent charge come through from Brooklyn, NY. I immediately called and canceled my card and requested a new one. On August 4th, I attempted to buy something on Amazon, and my card was declined. Upon calling Netspend I learned that my account was blocked due to an attempt to charge $1K at Target in Brooklyn, NY. I live in Delaware, I have never even been to Brooklyn NY. I again canceled my new card, changed my password and went about my day. About 4 hours later I received a text that ANOTHER ATTEMPT was made and WAS SUCCESSFUL on a VIRTUAL CARD that someone went into my account and created. 2 more charges in Brooklyn, NY were allowed to post effectively draining my account. Total charges almost $700.

Updated on 09/21/2023: I already have had problems with them. They wouldn't let me access my own money. Now I get send a new card even when I told them I did not want one. I just want a check sent with my money. Now they want me to supply more personal information. One thing they "need" is my current paystub. Now this is a prepaid card! Why do you need that for me to access my own money? They have already ripped me off over $100 that I had originally put on the card. Now the remaining, I STILL cannot access. I don't have a paycheck. That is why I need my money! This company just keeps ripping me off time after time. So the original $150 I had put on there is suddenly around $40 without me EVER being able to access my account. They took my money! They won't give me a check. This is such a horrible company. Such a SCAM.

I applied with Netspend online and it was approved in 5 minutes or 10. I use the card for shopping and I reload it online. It's good and it saves money.

Ever since I used Netspend, I've been in love with it. I like the direct deposit and it's really trustworthy. To add money to the card is super easy, too. Their reps are awesome as well.

I like that Netspend is accepted everywhere. I lost my card a couple of months ago and it was taken care of right away.

At first, I was going to leave Netspend because every time I go to the store, I'm paying $3 to $5 to spend money on my card. They finally told me when I said I was leaving that I can get a different plan where I just pay $5 a month. I told them I want to start in September because it's already the end of the month, and the little bit of money I have up there, I didn't want them to start until September. But they took the money out already, so it's $5 a month now. Overall, I like Netspend, but I didn't like the plan I had.

I made a payment for my rent w/ my NetSpend Skylight One card, it had gone through, then was returned to me. I didn't think much of it at first because by the time I noticed it, I had been paid again by my work. I made the payment again for my rent, being sure that it would absolutely go through this time. To make sure, I called the number on the back of the card to let them know I authorize that payment for my rent. It went through & I have a screenshot saying it had been processed and "paid". My wife, being pregnant & a little paranoid about the rent now, decided to check the rent website again and it showed that it had been returned yet again. So I took cash out that day & would take the remainder out the next day to pay my rent in person, not wanting to risk being evicted.

Netspend is a good option if you don't have an account with the bank. I would recommend it.

Netspend's a good debit card. I get my money a few days earlier. I mention it all the time to people. They won't charge you if you go to their ATM, but they will charge you if you go to any other ATM which I understand. The problem I have with Netspend right now, and I'm not sure I'm gonna keep it, is that every time I make a purchase, they charge me $1.50. They're charging me to use their card. I can revert this back to a bank account, get a credit card and never have to pay a fee at all. I've also had to change this card a number of times because of fraudulent activities on this card. There was a $175 charge but Netspend investigated and put it back on my card. But I don't know how these transactions occur. Nobody has this card but me.

Netspend has been pretty good to me on everything. I saved a lot on them catching people that took something off my card and don't let them get it. If they don't think something is right, they don't let it go through and I thank them for that. I have been with them so long I know what they are capable of and what they will do and I appreciate it.

I've been fine with them. I get my direct deposit and they let me know every time the card gets used which is really helpful. It helps me stay on track with the amount in there. Every once in a while, I go to a reload location off of Greenwood and SPID and the rep there has been awesome. She called customer service for me and helped me with anything I was confused about. She really took her time to help me out.

Dear Sir. I have been in contact with this company about my refund. I been with Netspend for over 10 years. So one day they decided to close my account after my pay check was deposit. I been trying to get someone to refund me. I have been getting the run around. Every day I call and get a different answer. No one can tell me when and where my check is. It's been almost a month and I still have not received my refund.

I've had NetSpend for a couple years now, there is great customer service here and not once had too many issues with the prepaid service. I've had checks cashed in a fast timely manner, made transfers to different account quick and easy and overall been highly satisfied with the service. Thank you and please continue the great job!

WARNING TO EMPLOYERS: Do not allow your employees to use NetSpend. We made an error in an employee account number in a Direct Deposit. When we tried to get the money back, the automated system said the account was closed. NetSpend kept our money and will not refund it to us. It's impossible to get through to a live person who can help. I sent letters and emails and they don't respond.

The reps were fully aware of what's going on with Netspend. They know how to direct me to the right places. I'm able to go online and look at my transactions. And inside the app, it has a tracker of my spending habits. I have the Anytime Alert. It lets me overdraft with a small fee. It's decent. And the All-Access lets withdraw up to $100, if need be. Also, the card has fraud protection. They would ask me If I made that transaction. I have to give them the date, and the amount of the money that was taken off. It would take no more than a week for them to fully do their investigation. They get back to me. They send an email. They send alerts. If after they do the investigation they find out it was not me, they would reimburse my money. I referred a couple of friends and family to Netspend. It's a good card. They are better than a bank account. Because you would be able to access your money at any given time. You could order online. You could withdraw money at any bank. They have 24-hour access customer service.

Netspend is a great company to use. They have great customer service. I don't have to worry about my card being messed up if anything is taken out of my account, and I can always count on them. I have been getting my checks two days early. I like the service.

I have had a wonderful experience with NetSpend. When I signed up, it was simple. I answered the questions and told them what I wanted. They sent a card. I got it activated, and everything went fine from there. Sometimes I deposit on my card. Not very often, but I use it occasionally. I like that feature. I just hate the $4 fee.

The reason I love this company so much is that are there when you need them, whether it's a mistake on a purchases, for when paying a bill, you get instant notifications straight to your phone, so you will always know what you spend+ how much you have left, also if anyone tried to use your card you will be notified immediately.

So far very happy with my Netspend card and how to deposit and to use my card. I have been using now as my main account for the past year or so. The app itself is easy to use and a lot of information as compared to other banks' apps. I have not any issues with purchases and if anything needs adjusted it does it without me having to check on it for me.

NetSpend is a very good card to use for online purchases. Especially if you want to keep your bank card off the black web. I have had a Netspend card off and on for about 10 years. Never had any problems with fraudulent bills online. I like Netspend for that.. Get you one and see if you don't agree.

I have filed a dispute on 6 fraudulent activities on my account for a total of $1,591.00, it has been 8 days and have heard nothing. This has made me late on several bills including vehicle payment and mortgage. The amount taken was all I had in checking and savings. So no I am not happy with Netspend at this time.

Look I'm just really pleased with the options NetSpend has given me to keep my banking needs easy and secure. I get email and text prompts which allow my transactions to be approved by me before they are declined. Visa NetSpend lets me reload my card and keep my primary Bank Card safe... Thanks!! Visa NetSpend.

The personal experience on the 4th of July 2023 was very cordial. The agent recognized that my first email needed to be resubmitted with the current, correct numerical address. It was timely and without mistakes. I am a fairly new customer to this banking experience and would recommend these services to a friend.

I'm not very happy with Netspend. I got a loan through Utah Title Loan, and they put the money that I got on the card. I paid the loan off, and there was a $100 balance, which was put back on the card. It's 21 miles from where I live to where Utah Title Loan is, and we were leaving that afternoon to go on a trip with my daughter. She had a conference and I went to sit with her baby while she was in the conference. By the time I left Utah Title Loan and got home, the $100 was gone. I put in a claim against it, and Netspend came back on me saying I paid a bill with it. They said it was denied because they have the proof with my name, my phone number and my address with the bill. I said, "No, I didn't. How am I supposed to do that from 21 miles?" We just automatically got up and left.

It's convenient to pay bills, make online purchases, and transfer money with a Netspend card, and when I reload, I go to the store and let them know how much I want to put on there. They then scan everything and put the money on the card. Netspend has a great refer-a-friend program too. If someone refers a friend and they order a Netspend card and load $40 to it, they will both receive $40. As soon as the friend adds the $40 to the card, then Netspend will give the $40 bonus.

I like the service of NetSpend. I always go to a certain place to reload it. The process is easy. I can use it as a bank card also. But every time you use it, they charge a fee. And the fees shouldn't go up any higher than what they are. If they go up, I'm not gonna use them anymore.

Netspend is good especially if you don't like banking. The only problem I'm having is releasing the money. But when I call, it seems to work okay. They're making sure I understand the daily, weekly, and monthly waiting periods. If I get so much money, then I have to wait. I can't get the rest right away. There is a daily amount when you give money to other people. It doesn't count when you buy things, though.

I have three cards with Netspend. I like their service a lot. ‘Cause I don't trust bank institutions, so it's great for me. Because that way, I get my direct deposit from my disability. I don't have to wait for one bank to clear it from another bank. There were a couple of times I had to dispute some charges and they went through well. They took a little longer than I would have liked. But I figured it's just the due process. I'd recommend Netspend to my friends.

I'm liking Netspend. So far, so good. I like that I get paid early. However, the first issue I had was I swiped my card and then somebody made a purchase on my card. They were really prompt and got my money back. Then, I signed up with this text alert. Every time I swipe, I want to see my account balance. When I first got it, everything was working well. However, I hit the Azulos account by mistake and ever since then, when I swipe, I can't see what's on the phone. I called them and they said they were gonna send me a link. But I don't know if it's my phone. I missed that part. So, if I want to check my balance, I have to call the automated system.

Managing my finances is going good since using my Netspend card. It helps me spend responsibly. I use the reload locations and it’s not that bad. But I'm locked out of Netspend. It has something to do with PayPal. They're saying there's something fictitious with the card with what I had done.

They need more people that can understand English answering the phones when you gotta call and check on balance. Other than that, working with Netspend has been okay so far.

Netspend closed my account due to a suspicion. They didn't even discuss it with me to let me know that they were doing it. They told me that they sent them to the people for a reason and I’ve never heard back since. I've been trying to get that account opened so I can continue to use Netspend, but the reps say they can't open it. When making a check deposit, I take a picture of the front of the check, put the amount and send it on the Netspend app. They’re gonna verify from their bank to my bank and if it clears, then I have the money on the same day for about a $10 fee or I could just wait the 10 to 12 days and get everything free. But that was great on their part. The Anytime Alerts is good. It lets you know if you're using the card or not or there's somebody else using the card.

I've had fraud several times on my card and they were very quick in giving me a replacement and taking care of the issue. I use Anytime Alerts and account transfers and they're very convenient. Netspend has been great.

I reached out and I also ordered a new card and received it but the thing is is someone had access to my account while I was incarcerated in Johnson County Kansas and I wanted to place fraud on all transactions because I never knew my friends would even be going to this account and I didn't know that until after the funds are already pretty much vanished and from talking to customer service but nothing has been transpired for that. No one has called me in regards to that and here I am supposed to give you guys a review and I really don't have anything to review before except for why have I not received fraud on the account to where the friends would stop being process for whoever is using my account.

I liked Netspend and I thought I would try it, and my experience has been good. I use it for everything like online purchases, gas, and to pay bills. The Anytime Alerts tells me every time money comes out. It's very convenient. As far as reloading, you can go to General Dollar or Family Dollar, and tell them you wanna load money on your card. As soon as you give them the money and they give you the receipt, the money's in your account. The Netspend reps were good. I called, asked a question, and they led me through the process and everything worked out.

I use the Netspend card for online shopping, everyday purchases in stores and ATM withdrawals. The features are convenient. To reload, go into Walgreen and tell them if you wanna put $100 on your card or anything that's under $5,000, and they'll put it right onto your card within two hours. Dealing with the customer service team was easy and quick. Netspend is a good card. They don't charge you a lot of money or they don't even charge at all sometimes.

The guy who talked to me about Netspend told me everything I wanted to know. That was a very good experience and it has been ever since. I like the way it shows how much I spend and how I have it set up on my phone. I have a password, just to check if I miss something or if I'm unsure. I go put in my PIN number and can get all that information from there. I keep track of everything on my log and I love the reminders. Also, their page is very informative.

I like Netspend. I use it because I know my money is gonna be there a day before it's supposed to be there. I also like direct deposit and not having to go to the bank. If I have a problem with my card, they take care of it right away. Customer service is good to me.

When I had a couple of questions, the customer service seemed like they had well knowledge of how to resolve it. But when I had to call one time because somebody hacked my card or hacked into an account, it seemed like the customer service didn’t care about anything like that. Maybe they were having a bad day and I just called them at the wrong time. I only had that one bad experience. But after that, I haven't had any problem since. I don't have anything linked to my Cash App now but I still have the last card. If I decide to put any money on it, it's maybe 50 bucks at the most. I'm quite content with Netspend. I like the no monthly fee and being able to put money onto it.

Netspend is convenient and easy to use. I like to preload. I talked to them to make sure I was starting it right and they were very sweet.

I do a lot of online shopping. So, it's safer to use a Netspend card than use a normal debit card for me. The thing about Netspend is if they find any funky business going on, they'll notify you. If they determined that fraudulent activities happened, they will help you get your money back or reimburse you. Using my Netspend card makes things easier for me. The Anytime Alerts notify you of any suspicious activity. So, if there's any suspicious activity, you can go in and lock your card or call Netspend and suspend services on your card. Then, they'll send you a new one.

It was cheaper to get direct deposits than to cash my checks. I like Netspend. It's really good and it's easy to use the online website. I like the online banking and the text message alerts. The Netspend team has always been able to answer my questions and take care of stuff right away. I would suggest my friends to open their own Netspend account and switch over to Netspend.

I'm doing much better with Netspend than what I did before because I’m not overdrafted. I like the Anytime Alerts because it lets you know what you spend, and what goes in and out the account. They have great customer service reps. They're kind and they do what they can to resolve your problems.

Netspend has been my go-to solution. I use Anytime Alerts. I use the reload location. It's a half a mile from my house. I go over there and give them cash. The card has been extremely convenient. I had an international purchase that I was trying to make. Netspend is internationally authorized and I have no problem with it. It's worked great. I like the idea that I only pay the fee when I use the card. There's another option. For 9.95 a month, I can get everything covered, but I use it very rarely. Netspend is easy to use locally and internationally.

I had a problem with the overdraft fees. They just took the account from me for a month. They said I can't use it until June 6th. I've been with them for so many years and I don't understand why would they do that to me.

I like the fact that I get paid four days early with Netspend. But I had a couple of issues with the card company at first. I had some charges a few months back, but they weren't my charges. I told them I do not own an iPhone. They took care of it. But it took them a little while to send me the replacement card 'cause my card was compromised. When I moved into my place, my rent was due, and I'm glad the landlord cut me some slack. Also, when you call them, you gotta wait to be connected with somebody live to talk your problems and not an automated service which I don't like. Then they always give me somebody that doesn't speak very good English. Netspend could be more helpful if they give me somebody that speaks English, not broken English.

I filed for taxes and they asked me if I wanted it on a card and I picked Netspend. It's been good. I just have the direct deposit. As soon as the government kicks that check out, they've got it coming and they don't mess around. The other day, I got paid and I got the message telling me that my money was deposited and I have this much. Several hours later, I got the text saying that it was being processed. As soon as they do it, then they'll tell me. Netspend contacts me if there was something that was going on that they thought was shaky. It was always straightened out right away.

Having Netspend, I'm more aware of what I spend now. I use mainly the direct deposit options. I load it every so often but sometimes their system is down or, if you're trying to put more than $500, you have to do it in two different increments. That's frustrating. Other than that, Netspend is better than banking with normal banks. It's less stressful.

My direct deposit has always been two days earlier with Netspend. Now, they have it where you could put the card on your phone and just tap it like Apple Pay. Even just to transfer money, it's quick too and easy. I like the Anytime Alert. It tells you when something went through or your direct deposit is in. I like that it tells you how much you have left on your card too.

I use Netspend for my disability. It is a lot easier than using cash. As far as reloading, my uncle does a Western Union to me to go directly to the card. I use it to make purchases, which is a million times easier than having to go out and chase things down. I use it for paying bills if I have to instead of going out and having to get money orders. I love getting notifications. The reps have also been definitely helpful.

I kept getting alerts about a card ending in ** having issues. This was the second time that I had called customer service about this same issue. I had gone online to access my account to try and figure out what was going on. I found that my last name was spelled wrong. I advised the rep of this and she went into account and corrected it. She advised me that she would send me a new card. Hopefully, the problem is fixed. I never had a card ending in **.

A month ago my card was blocked due to a fraud alert, I have suffered untold numbers of calls, and insistence that I get a new card, been hung up on. I don't think I'll ever get all of my money back. You've put so many cards on me. It's more confused than I can handle, it was a perfectly run shell game w people who's accent I can't understand. I have been swindled out of at least $1000, not to mention what it cost me to do business w/out a card and I am now afraid to use my card and afraid of NetSpend

Made several transfers to Juno without any issues very nice. I've had no problems so far and am very happy. This type of service is what I love to recommend to other I know. Debit card transfers are what makes me stay with NetSpend for the long term.

I never received my permanent debit card that was mailed to me over a month ago. I would like someone to follow up with me as to why I never received my debit card. I am unsure as to how to request another permanent card to be mailed to me.

Netspend is the best card ever. Finances are paid at the beginning of the month. And with Netspend, it helps me do that. As soon as they put it on the card, it's there within seconds. Once you program it to do what you want it to do, it doesn't go off track like the other cards. Also, I'm constantly informed on wrongs or rights, and bills are paid. I have been telling people about this card.

NetSpend wanted me to verify my identity. I sent all the documents required to have my identity verified and they kept sending requests back saying they weren't good enough, pictures weren't good enough, all this and that and so I have yet to be able to actually use my NetSpend account. Even though I had one previously for over 8 years I can't use this new one because they won't take any of the pictures and accept them for verifying my identity so I have given up on your company completely and I have told all my friends about it and I have gotten about 10 people to close their accounts with you and I will continue as long as you guys are continuing to fight me on even getting my account to be able to be useful.

I've never had a problem with them. They're pretty awesome, you can use the card anywhere. It's easy to load when you call and have a problem or an issue. There's sincere whatever effort into helping me with their problem.

The only information that I can give you is my opinion, and only my opinion. I gave you a 4 star rating, because there is always room for improvement, there is nothing that is perfect. As far as that being said I have always had positive interactions with all of your tellers and employees, and when time came to hang up, I did so with a smile and felt as my business was handled professionally, so all I can say is, good on you and keep up the great work you'll do on a daily basis, and I will continue to do business with you. Thank you for your attention.

Can not move money from old card to new card. Old card had a dispute which ya'll said will take 90 days or more. Had use card to purchase premium service from UnderGound Weather. They received payment but never allowed me to activate premium service.

This experience has been fraught with frustration after frustration dealing with this bank. Never posts direct deposits early. Do not recommend to employees for that reason alone. Takes more than 2 weeks to resolve simple issues to simple disputes yet 2 seconds to take those fees. Overdraft features are akin to straight up thievery. Customer service sucks. All around experience was nothing more than wasted time, tested patience and ultimately, dealings with unreliability in every single amenity the product bases its entire marketing on. Stay away.

I love this card and account. Very easy to use. Very accurated. Makes banking easy. Love the mobile check load. Easy clear instructions. Deposits are posted Very fast. Really great service. Wonderful customer service. Ease of access to account information. I get paid early as soon as the deposit is made it takes about 15 minutes to get posted.

Wow, never have I experienced a more terrible customer experience from a company. I am not a customer; I received a card in the mail addressed to some unknown person (probably a scammer). All I wanted to do was report the issue and have my data removed from their system. This proved to be extremely difficult. First, I tried email support, but they requested the card number over email, which is hugely insecure and a PCI compliance violation. They recommended that I call their customer service, which is an absolute maze of menu options with the apparent goal of making you give up. I did not give up.

To send and get money is easy. The only problem that I have is Netspend charges almost $4 to load my money onto my card. And I have to pay them to get my money back. Also, sometimes I run through an ** and I have to straighten them out. But for the most part, the reps are knowledgeable and help solve my problems.

I don't have any credit cards and I was told I could use Netspend. It’s prepaid so you don't have to worry about any more expenses. You spend whatever you have on the card. I've had mine for over five years now and the features are good. Where I live, I have a reload place that's very close to my house. The only thing that I don't like is they’ve been increasing to load the money. It used to be free then it became $2. Now, it’s almost $5 just to put money. That doesn't make any sense.

The only thing I use Netspend for is to make online purchases. I just put money on the card from the dollar store. All you gotta do is give the card to the cashier and the cashier would load the money and you just wait for your receipt. It's simple and easy. And it sends you a text that it was deposited in a matter of seconds.

I'm satisfied with Netspend and I have my whole family on it. Their reps have been wonderful, prompt, and active. They fight for me and get the things that I need accomplished. Even if I had an incident or something going on, they handle it and have patience with me.

I liked what they were offering so I went with them but I haven't gotten everything that they said they were gonna give me. I’m still getting a $10 overdraft protection and I know other people who got on there years after I did who get up to $100 and $200 overdraft. They keep telling me the same thing year after year, that it'll be open again in January. Also, they can improve posting. If they said the expected date is the 25th, they should put it in there on the 25th.

I went to cash my check and I said that I wanna get a prepaid card. The reps told me to fill up the application for Netspend and said that it was not gonna be just a free card. If I qualify, I’m gonna have access to have an account. The lady gave me good advice. I said that I was gonna need the card and they gave it for free. I try to take care of it and I have it in mind now to open a savings account with the same card. I got the direct deposit and it’s very simple. I just call the customer service any time I need help. I can recommend Netspend to all my friends. I had a wonderful experience with them.

Every once in a while, Netspend will send you something and ask if you approve the purchase. There was one time someone tried to use it for some piddly amount, but I said no and Netspend ended up cancelling that card. They sent me a new one right away. Netspend has been good for me.

I find the features of Netspend convenient. I like that when I make a purchase with my Netspend card, it'll text me. It will let me know that the purchase has been made and that the balance is changed and they also show me what the balance is. The reps have also been very helpful when I've had confusion.

Their app is better than some. They also don't charge you off the boat. You don't have to throw away a card. You got this refillable and it's easier to do it that way.

I've been using NetSpend for over five years now. I like that I can get my money when I want it. I also like that I can get paid three days earlier than everybody else. Their customer service was good. People tried and used it. They found out and let me know. They took care of everything and re-issued a card so it couldn't be used again. I appreciate them for that.

When there is ANY activity on my card, I'm notified within seconds, love that. Makes me feel secure, I've never had any issues with any machines not accepting my card, and the monthly rates from Netspend are simply perfect. Thank you for making life just a bit easier on me.

Worst customer support, just took my money. I bought a Visa card from QFC store but it turned out it's tagged with NetSpend which I was not aware of it. To activate the card, I entered the card number, and security code. At last I was asked to enter the pin number, I did which I thought it's to set up as it's my first time. But I kept getting "sorry we couldn't verify..." bla bla from the automated phone systems. What the ... this people are talking about. It's my first time and I should be asked to set up my pin number not to verify it!! Then I called to the customer service 10 times and couldn't help me. What they knew is just transferring me to the automated phone system. Asked the supervisor. She is also knew nothing. It seems like all of them are collections of nothing. Now trashing the card since I lost the receipt. This is the worst situation which I need to carefully check the card I buy in the future.

Low service fees, limit on overdrafts to save overdraft charges. Virtual debit cards if unsure about vendor. Fraud alerts, and fast closure of account when necessary. Easy to use and accepted anywhere Visa is accepted. Can access anytime day or night on Sundays and Holidays.

My overall experience with Netspend has been great. Problems have been resolved quickly. I would refer them to others, likewise, personally and professionally. Mainly for shopping and entertaining purposes even traveling. Certainly, Netspend makes online payments easier for the completion of checkout process.

I am happy with NetSpend. When I contact the customer service they are very helpful and friendly. I have never had any problems with them. I think they are the best service for everyone. I would let everyone know that if they have any problems with NetSpend to call the customer service.

They got both our phone numbers on file and neither one of us get a text message when there was anything on Richard's card. We're very dissatisfied with that. We shouldn't have to keep calling and giving them our phone numbers, and then he has to call his card in to find out if there are checks on there when they're supposed to send messages to us to let us know but they haven't done that.

Netspend is an excellent company. The service that I receive from Netspend has been phenomenal. Whenever I had a problem, they resolved it automatically. I've always had a good experience with them. So far, they've been great with me. They have recently had some employees that were doing some things that were not good for banking. But I've been with them for several years. They treated me as a client. If I have a problem with Netspend, they have a corporate office that you can call. I had a problem with Lyft. Someone used my Lyft account while I was at work. There was no way I could have been riding in a Lyft. Netspend went in, reversed the charges, and gave me a temporary credit. They have investigated rightfully. But whoever the employees were with Lyft, as soon as they realized that they had given me the thing, they went back and they tried to reverse it. I contacted Netspend again and once again they went into action for me.

People should use Netspend because it's a good company. Last year, I used it for my direct deposit, for my taxes. With Netspend, nobody can just touch your money without your permission unless you're buying something, and I like that. I can also lock my card if I want to in case Apple thinks they wanna take money off my card. Netspend is way better than a real bank because the bank can just take your money.

From time to time, I lock myself out and put in the wrong password three times. Netspend was understanding. I walk in to 7-Eleven to put money in my card. I tell the clerk I want to do that and hand the card. She asks me the amount. I tell her, plus the 3.94. It's done in five minutes.

Setting up an account with them was really easy. I also like that they let me know what's going on at any time.

I spoke to several individuals about the matter of AceElite card with chip, I was sent a Netspend chip card which was sent twice because of promotional and valuable customer. Which on your end was fine, for me it was not alright. I had an ace card a long time ago until I started getting Netspend that was sent by you'll. I have been with you for years and I am not satisfied.

I like Netspend. I load my card every two weeks at the Speedway to pay my car payment and I always put a little bit more because of the monthly fee. I would tell my friends to go ahead and get it. It works for what I need it for and they've been good. If I need help, I call them and they're there.

Netspend's service is great. It's fast loading. Whenever I get money loaded to my card, they send me a text message alert. I'm gonna keep using Netspend.

Fraud charges on my card. Card was canceled with over $75 on the card. I can't even touch until my replacement card gets here. This is day 9. I had one need for my card. Could not use it. Also needed my card to pay for meds.

Unprofessional, uncaring, Rude. Not to mention how quick they are to hang up. These are the ones I have had to deal with. I am sure there are some who are not like the ones I have mentioned. Thank you for allowing me to comment.

I’m going to be very blunt. You need to scrap your automated phone system. It sucks and makes your customers very angry!! That’s why I wouldn’t give you 5 stars. Once I got to a customer service person after being hung up on by your automated phone system at least 4 times, your customer service person was excellent, she answered all my questions and concerns and was very personable. I was very angry from my experience with your automated phone system but she turned my frustration around and my thoughts about your company went from a negative experience to a positive experience because of your customer service lady. She is very good at her profession and y’all are Blessed to have her!!

Great. The NetSpend card has made my life so much easier with adding money using the card itself. The app is easy for you to navigate. Also sending money to either your family or friends is so easy. I wouldn't use anything else but NetSpend. Thanks.

It's easy and the people are so helpful and friendly. They always try to help find you an answer to any question that you may have or to help activate a card. I would recommend Netspend to any of my friends and family.

I thought Netspend was gonna be a good deal at the time but it isn't. They charge me for every little transaction. The first time that I used my card, they charged me, $3 or $4 to make a purchase, through every purchase. But it never said anything like that through the information. I went through most of the fine print seeing if there were gonna be any hidden fees.

Not at all have I ever had a problem using NetSpend for the 5 years I've been with them. Great prepaid debit card service! Also banking with NetSpend, I feel like I got my own personal spending account that can't be messed with by big government dumpster fires!

I like Netspend. The only thing I don't like is the charges. When I buy something, I noticed they charge a little bit and it's a little costly to load. Another thing is if I want to set up an account with my insurance company and on a certain day, they're supposed to take money out, Netspend won't let me take money out. Also, they keep sending me cards and I don't understand that. I keep getting a NetSpend card every so often. I'm happy with what I have though. Other than those, they don't give me any problems when I want to buy something. If I send a friend money via Bitcoin, I have no problems. They let me buy my Bitcoin and we're off. Unlike when I had an account at a different bank and I had to jump through hoops just to buy a Bitcoin. I have also had to go to customer service once and they were very friendly, polite, and professional. I recommend Netspend to anybody that's having issues with banks.

Netspend is convenient. I can do everything online through the app. I don't have to carry any cash on me. I'm also able to use it with Apple Pay. The reps have been helpful. I have one big issue however. You're supposed to be able to cash checks or you can scan the check with the camera on your phone. It can't do it. They say they can't do anything until Netspend gets registered with the the third-party service that does the check cashing. Every time I scan a check, it says my identity can't be verified. But if you go into the app and look, the bank is listed as one of the ones that you can use to cash checks. I also have a problem on this one site. I have to buy credits from this website in order to chat with people in different countries. My card keeps getting denied.

Netspend is a good card to have and helps if you don't have credit cards or anything else if you need to purchase things online. I just put money on it when I want to use it. The price to put money on it could be a little cheaper, but everything costs. I've had a positive experience with the card and I would recommend it to friends.

Netspend is easier to work with. It's cheaper to put the money on the card and it doesn't take long for the card to be activated and for them to take the money off the card. It's also so convenient to put your money on it. When I call and ask some questions, the reps talk me through everything and let me know how the card is working, what I'm using the card on and how much is being taken off the card.

I love Netspend. It's a great card for those people who can't get a credit card. I can use Netspend to rent cars and I would load money in it when it's income tax time. There's a $3 fee when you get money from the card and I wish I didn't have to pay that. Netspend needs their own machine. Other than that, I have suggested to many people to get Netspend over the years.

I like Netspend. Everything's okay. Some of their reps are just kinda hard to understand because of their language, but otherwise, it's okay.

Everything has been good when I've talked to the customer service at Netspend.

They provide great service.

I'm very okay with Netspend. I've been with them since 2017. The people are very friendly. They don't give an attitude when they answer the phone. When I call to get updates, they help me well. It's a good card all the way around.

I don't know what to say, I'm not a good writer of expression but I've been banking with you for 7+ years, the best fees, customer service trusted with my $ deposits.... Wish you offered credit building non secured card for account holders over 5+ years!!!

I signed up online and it was quick and easy. My card came within a week. It's really great for income taxes and things like that and having the option of going to a store and put money on the card is great. Also, if I have questions, customer service is 24 hours, which is great because I have a crazy work schedule and I have a three-year-old son. They've been really patient and kind with me. They walk me through my millions of questions.

I've never used Netspend somewhere where it was declined and I have less cash on me because I put money on my card. Also, anytime I call customer service, they always solve all my problems. The only problem I'm having that I can't get resolved is I can't get my card mailed to me. I'm using a card that does not have my name on it. I have called Netspend and they assured me that a card would be coming to my mailbox but there's still no card in my mailbox. I can't order a card because online, it won't let me put in a PO box because it has to be a physical address. But I cannot get mail at my physical address. When my Netspend runs out, I'd have to go back to the gas station and buy another Netspend card. But I'm still checking my mailbox every day, hoping that one day, I'm gonna open it up and my Netspend card with my name on it is gonna be there.

You should lower your fees on your Netspend Card. Your fees are too high. Lowering your fees would entice more people to use your Netspend Card and to have more repeat customers. Everything is okay with your Netspend Card. It is good to use, but your fees are too high.

I don't know what's going on with this company. The people are rude on the phone. They hang up in your face. I don't know where my money is right now. I have two accounts with y'all and don't have any money cuz y'all close my account because of the spite at thingy got put on my bill and they took it off and they were giving me back my money and I called John and let y'all know about it and y'all shut down my whole account so I don't know what's going on. Nobody tells me anything. Please contact me **.

Netspend is a very good thing. They always give me a update my account. I never have people trying to hack my account. They have very good service and support. If you want to know if Netspend is a good company well they have been awesome.

NetSpend is the best! It's the only card I use and the only card would recommend! I won't ever use any other card company!! NetSpend is the best!! It's the only card I use for my bill payments and my online shopping!!

I use the Anytime Alerts for my direct deposit information and to keep up with my spending. I had to dispute some transactions and that worked out well and in a timely manner.