Netspend Reviews

Managing my finances is going good since using my Netspend card. It helps me spend responsibly. I use the reload locations and it’s not that bad. But I'm locked out of Netspend. It has something to do with PayPal. They're saying there's something fictitious with the card with what I had done.

They need more people that can understand English answering the phones when you gotta call and check on balance. Other than that, working with Netspend has been okay so far.

Netspend closed my account due to a suspicion. They didn't even discuss it with me to let me know that they were doing it. They told me that they sent them to the people for a reason and I’ve never heard back since. I've been trying to get that account opened so I can continue to use Netspend, but the reps say they can't open it. When making a check deposit, I take a picture of the front of the check, put the amount and send it on the Netspend app. They’re gonna verify from their bank to my bank and if it clears, then I have the money on the same day for about a $10 fee or I could just wait the 10 to 12 days and get everything free. But that was great on their part. The Anytime Alerts is good. It lets you know if you're using the card or not or there's somebody else using the card.

I've had fraud several times on my card and they were very quick in giving me a replacement and taking care of the issue. I use Anytime Alerts and account transfers and they're very convenient. Netspend has been great.

I reached out and I also ordered a new card and received it but the thing is is someone had access to my account while I was incarcerated in Johnson County Kansas and I wanted to place fraud on all transactions because I never knew my friends would even be going to this account and I didn't know that until after the funds are already pretty much vanished and from talking to customer service but nothing has been transpired for that. No one has called me in regards to that and here I am supposed to give you guys a review and I really don't have anything to review before except for why have I not received fraud on the account to where the friends would stop being process for whoever is using my account.

I liked Netspend and I thought I would try it, and my experience has been good. I use it for everything like online purchases, gas, and to pay bills. The Anytime Alerts tells me every time money comes out. It's very convenient. As far as reloading, you can go to General Dollar or Family Dollar, and tell them you wanna load money on your card. As soon as you give them the money and they give you the receipt, the money's in your account. The Netspend reps were good. I called, asked a question, and they led me through the process and everything worked out.

I use the Netspend card for online shopping, everyday purchases in stores and ATM withdrawals. The features are convenient. To reload, go into Walgreen and tell them if you wanna put $100 on your card or anything that's under $5,000, and they'll put it right onto your card within two hours. Dealing with the customer service team was easy and quick. Netspend is a good card. They don't charge you a lot of money or they don't even charge at all sometimes.

The guy who talked to me about Netspend told me everything I wanted to know. That was a very good experience and it has been ever since. I like the way it shows how much I spend and how I have it set up on my phone. I have a password, just to check if I miss something or if I'm unsure. I go put in my PIN number and can get all that information from there. I keep track of everything on my log and I love the reminders. Also, their page is very informative.

I like Netspend. I use it because I know my money is gonna be there a day before it's supposed to be there. I also like direct deposit and not having to go to the bank. If I have a problem with my card, they take care of it right away. Customer service is good to me.

When I had a couple of questions, the customer service seemed like they had well knowledge of how to resolve it. But when I had to call one time because somebody hacked my card or hacked into an account, it seemed like the customer service didn’t care about anything like that. Maybe they were having a bad day and I just called them at the wrong time. I only had that one bad experience. But after that, I haven't had any problem since. I don't have anything linked to my Cash App now but I still have the last card. If I decide to put any money on it, it's maybe 50 bucks at the most. I'm quite content with Netspend. I like the no monthly fee and being able to put money onto it.

Netspend is convenient and easy to use. I like to preload. I talked to them to make sure I was starting it right and they were very sweet.

I do a lot of online shopping. So, it's safer to use a Netspend card than use a normal debit card for me. The thing about Netspend is if they find any funky business going on, they'll notify you. If they determined that fraudulent activities happened, they will help you get your money back or reimburse you. Using my Netspend card makes things easier for me. The Anytime Alerts notify you of any suspicious activity. So, if there's any suspicious activity, you can go in and lock your card or call Netspend and suspend services on your card. Then, they'll send you a new one.

It was cheaper to get direct deposits than to cash my checks. I like Netspend. It's really good and it's easy to use the online website. I like the online banking and the text message alerts. The Netspend team has always been able to answer my questions and take care of stuff right away. I would suggest my friends to open their own Netspend account and switch over to Netspend.

I'm doing much better with Netspend than what I did before because I’m not overdrafted. I like the Anytime Alerts because it lets you know what you spend, and what goes in and out the account. They have great customer service reps. They're kind and they do what they can to resolve your problems.

Netspend has been my go-to solution. I use Anytime Alerts. I use the reload location. It's a half a mile from my house. I go over there and give them cash. The card has been extremely convenient. I had an international purchase that I was trying to make. Netspend is internationally authorized and I have no problem with it. It's worked great. I like the idea that I only pay the fee when I use the card. There's another option. For 9.95 a month, I can get everything covered, but I use it very rarely. Netspend is easy to use locally and internationally.

I had a problem with the overdraft fees. They just took the account from me for a month. They said I can't use it until June 6th. I've been with them for so many years and I don't understand why would they do that to me.

I like the fact that I get paid four days early with Netspend. But I had a couple of issues with the card company at first. I had some charges a few months back, but they weren't my charges. I told them I do not own an iPhone. They took care of it. But it took them a little while to send me the replacement card 'cause my card was compromised. When I moved into my place, my rent was due, and I'm glad the landlord cut me some slack. Also, when you call them, you gotta wait to be connected with somebody live to talk your problems and not an automated service which I don't like. Then they always give me somebody that doesn't speak very good English. Netspend could be more helpful if they give me somebody that speaks English, not broken English.

I filed for taxes and they asked me if I wanted it on a card and I picked Netspend. It's been good. I just have the direct deposit. As soon as the government kicks that check out, they've got it coming and they don't mess around. The other day, I got paid and I got the message telling me that my money was deposited and I have this much. Several hours later, I got the text saying that it was being processed. As soon as they do it, then they'll tell me. Netspend contacts me if there was something that was going on that they thought was shaky. It was always straightened out right away.

Having Netspend, I'm more aware of what I spend now. I use mainly the direct deposit options. I load it every so often but sometimes their system is down or, if you're trying to put more than $500, you have to do it in two different increments. That's frustrating. Other than that, Netspend is better than banking with normal banks. It's less stressful.

My direct deposit has always been two days earlier with Netspend. Now, they have it where you could put the card on your phone and just tap it like Apple Pay. Even just to transfer money, it's quick too and easy. I like the Anytime Alert. It tells you when something went through or your direct deposit is in. I like that it tells you how much you have left on your card too.

I use Netspend for my disability. It is a lot easier than using cash. As far as reloading, my uncle does a Western Union to me to go directly to the card. I use it to make purchases, which is a million times easier than having to go out and chase things down. I use it for paying bills if I have to instead of going out and having to get money orders. I love getting notifications. The reps have also been definitely helpful.

I kept getting alerts about a card ending in ** having issues. This was the second time that I had called customer service about this same issue. I had gone online to access my account to try and figure out what was going on. I found that my last name was spelled wrong. I advised the rep of this and she went into account and corrected it. She advised me that she would send me a new card. Hopefully, the problem is fixed. I never had a card ending in **.

A month ago my card was blocked due to a fraud alert, I have suffered untold numbers of calls, and insistence that I get a new card, been hung up on. I don't think I'll ever get all of my money back. You've put so many cards on me. It's more confused than I can handle, it was a perfectly run shell game w people who's accent I can't understand. I have been swindled out of at least $1000, not to mention what it cost me to do business w/out a card and I am now afraid to use my card and afraid of NetSpend

Made several transfers to Juno without any issues very nice. I've had no problems so far and am very happy. This type of service is what I love to recommend to other I know. Debit card transfers are what makes me stay with NetSpend for the long term.

I never received my permanent debit card that was mailed to me over a month ago. I would like someone to follow up with me as to why I never received my debit card. I am unsure as to how to request another permanent card to be mailed to me.

Netspend is the best card ever. Finances are paid at the beginning of the month. And with Netspend, it helps me do that. As soon as they put it on the card, it's there within seconds. Once you program it to do what you want it to do, it doesn't go off track like the other cards. Also, I'm constantly informed on wrongs or rights, and bills are paid. I have been telling people about this card.

NetSpend wanted me to verify my identity. I sent all the documents required to have my identity verified and they kept sending requests back saying they weren't good enough, pictures weren't good enough, all this and that and so I have yet to be able to actually use my NetSpend account. Even though I had one previously for over 8 years I can't use this new one because they won't take any of the pictures and accept them for verifying my identity so I have given up on your company completely and I have told all my friends about it and I have gotten about 10 people to close their accounts with you and I will continue as long as you guys are continuing to fight me on even getting my account to be able to be useful.

I've never had a problem with them. They're pretty awesome, you can use the card anywhere. It's easy to load when you call and have a problem or an issue. There's sincere whatever effort into helping me with their problem.

The only information that I can give you is my opinion, and only my opinion. I gave you a 4 star rating, because there is always room for improvement, there is nothing that is perfect. As far as that being said I have always had positive interactions with all of your tellers and employees, and when time came to hang up, I did so with a smile and felt as my business was handled professionally, so all I can say is, good on you and keep up the great work you'll do on a daily basis, and I will continue to do business with you. Thank you for your attention.

Can not move money from old card to new card. Old card had a dispute which ya'll said will take 90 days or more. Had use card to purchase premium service from UnderGound Weather. They received payment but never allowed me to activate premium service.

This experience has been fraught with frustration after frustration dealing with this bank. Never posts direct deposits early. Do not recommend to employees for that reason alone. Takes more than 2 weeks to resolve simple issues to simple disputes yet 2 seconds to take those fees. Overdraft features are akin to straight up thievery. Customer service sucks. All around experience was nothing more than wasted time, tested patience and ultimately, dealings with unreliability in every single amenity the product bases its entire marketing on. Stay away.

I love this card and account. Very easy to use. Very accurated. Makes banking easy. Love the mobile check load. Easy clear instructions. Deposits are posted Very fast. Really great service. Wonderful customer service. Ease of access to account information. I get paid early as soon as the deposit is made it takes about 15 minutes to get posted.

Wow, never have I experienced a more terrible customer experience from a company. I am not a customer; I received a card in the mail addressed to some unknown person (probably a scammer). All I wanted to do was report the issue and have my data removed from their system. This proved to be extremely difficult. First, I tried email support, but they requested the card number over email, which is hugely insecure and a PCI compliance violation. They recommended that I call their customer service, which is an absolute maze of menu options with the apparent goal of making you give up. I did not give up.

To send and get money is easy. The only problem that I have is Netspend charges almost $4 to load my money onto my card. And I have to pay them to get my money back. Also, sometimes I run through an ** and I have to straighten them out. But for the most part, the reps are knowledgeable and help solve my problems.

I don't have any credit cards and I was told I could use Netspend. It’s prepaid so you don't have to worry about any more expenses. You spend whatever you have on the card. I've had mine for over five years now and the features are good. Where I live, I have a reload place that's very close to my house. The only thing that I don't like is they’ve been increasing to load the money. It used to be free then it became $2. Now, it’s almost $5 just to put money. That doesn't make any sense.

The only thing I use Netspend for is to make online purchases. I just put money on the card from the dollar store. All you gotta do is give the card to the cashier and the cashier would load the money and you just wait for your receipt. It's simple and easy. And it sends you a text that it was deposited in a matter of seconds.

I'm satisfied with Netspend and I have my whole family on it. Their reps have been wonderful, prompt, and active. They fight for me and get the things that I need accomplished. Even if I had an incident or something going on, they handle it and have patience with me.

I liked what they were offering so I went with them but I haven't gotten everything that they said they were gonna give me. I’m still getting a $10 overdraft protection and I know other people who got on there years after I did who get up to $100 and $200 overdraft. They keep telling me the same thing year after year, that it'll be open again in January. Also, they can improve posting. If they said the expected date is the 25th, they should put it in there on the 25th.

I went to cash my check and I said that I wanna get a prepaid card. The reps told me to fill up the application for Netspend and said that it was not gonna be just a free card. If I qualify, I’m gonna have access to have an account. The lady gave me good advice. I said that I was gonna need the card and they gave it for free. I try to take care of it and I have it in mind now to open a savings account with the same card. I got the direct deposit and it’s very simple. I just call the customer service any time I need help. I can recommend Netspend to all my friends. I had a wonderful experience with them.

Every once in a while, Netspend will send you something and ask if you approve the purchase. There was one time someone tried to use it for some piddly amount, but I said no and Netspend ended up cancelling that card. They sent me a new one right away. Netspend has been good for me.

I find the features of Netspend convenient. I like that when I make a purchase with my Netspend card, it'll text me. It will let me know that the purchase has been made and that the balance is changed and they also show me what the balance is. The reps have also been very helpful when I've had confusion.

Their app is better than some. They also don't charge you off the boat. You don't have to throw away a card. You got this refillable and it's easier to do it that way.

I've been using NetSpend for over five years now. I like that I can get my money when I want it. I also like that I can get paid three days earlier than everybody else. Their customer service was good. People tried and used it. They found out and let me know. They took care of everything and re-issued a card so it couldn't be used again. I appreciate them for that.

When there is ANY activity on my card, I'm notified within seconds, love that. Makes me feel secure, I've never had any issues with any machines not accepting my card, and the monthly rates from Netspend are simply perfect. Thank you for making life just a bit easier on me.

Worst customer support, just took my money. I bought a Visa card from QFC store but it turned out it's tagged with NetSpend which I was not aware of it. To activate the card, I entered the card number, and security code. At last I was asked to enter the pin number, I did which I thought it's to set up as it's my first time. But I kept getting "sorry we couldn't verify..." bla bla from the automated phone systems. What the ... this people are talking about. It's my first time and I should be asked to set up my pin number not to verify it!! Then I called to the customer service 10 times and couldn't help me. What they knew is just transferring me to the automated phone system. Asked the supervisor. She is also knew nothing. It seems like all of them are collections of nothing. Now trashing the card since I lost the receipt. This is the worst situation which I need to carefully check the card I buy in the future.

Low service fees, limit on overdrafts to save overdraft charges. Virtual debit cards if unsure about vendor. Fraud alerts, and fast closure of account when necessary. Easy to use and accepted anywhere Visa is accepted. Can access anytime day or night on Sundays and Holidays.

My overall experience with Netspend has been great. Problems have been resolved quickly. I would refer them to others, likewise, personally and professionally. Mainly for shopping and entertaining purposes even traveling. Certainly, Netspend makes online payments easier for the completion of checkout process.

I am happy with NetSpend. When I contact the customer service they are very helpful and friendly. I have never had any problems with them. I think they are the best service for everyone. I would let everyone know that if they have any problems with NetSpend to call the customer service.

They got both our phone numbers on file and neither one of us get a text message when there was anything on Richard's card. We're very dissatisfied with that. We shouldn't have to keep calling and giving them our phone numbers, and then he has to call his card in to find out if there are checks on there when they're supposed to send messages to us to let us know but they haven't done that.

Netspend is an excellent company. The service that I receive from Netspend has been phenomenal. Whenever I had a problem, they resolved it automatically. I've always had a good experience with them. So far, they've been great with me. They have recently had some employees that were doing some things that were not good for banking. But I've been with them for several years. They treated me as a client. If I have a problem with Netspend, they have a corporate office that you can call. I had a problem with Lyft. Someone used my Lyft account while I was at work. There was no way I could have been riding in a Lyft. Netspend went in, reversed the charges, and gave me a temporary credit. They have investigated rightfully. But whoever the employees were with Lyft, as soon as they realized that they had given me the thing, they went back and they tried to reverse it. I contacted Netspend again and once again they went into action for me.

People should use Netspend because it's a good company. Last year, I used it for my direct deposit, for my taxes. With Netspend, nobody can just touch your money without your permission unless you're buying something, and I like that. I can also lock my card if I want to in case Apple thinks they wanna take money off my card. Netspend is way better than a real bank because the bank can just take your money.

From time to time, I lock myself out and put in the wrong password three times. Netspend was understanding. I walk in to 7-Eleven to put money in my card. I tell the clerk I want to do that and hand the card. She asks me the amount. I tell her, plus the 3.94. It's done in five minutes.

Setting up an account with them was really easy. I also like that they let me know what's going on at any time.

I spoke to several individuals about the matter of AceElite card with chip, I was sent a Netspend chip card which was sent twice because of promotional and valuable customer. Which on your end was fine, for me it was not alright. I had an ace card a long time ago until I started getting Netspend that was sent by you'll. I have been with you for years and I am not satisfied.

I like Netspend. I load my card every two weeks at the Speedway to pay my car payment and I always put a little bit more because of the monthly fee. I would tell my friends to go ahead and get it. It works for what I need it for and they've been good. If I need help, I call them and they're there.

Netspend's service is great. It's fast loading. Whenever I get money loaded to my card, they send me a text message alert. I'm gonna keep using Netspend.

Fraud charges on my card. Card was canceled with over $75 on the card. I can't even touch until my replacement card gets here. This is day 9. I had one need for my card. Could not use it. Also needed my card to pay for meds.

Unprofessional, uncaring, Rude. Not to mention how quick they are to hang up. These are the ones I have had to deal with. I am sure there are some who are not like the ones I have mentioned. Thank you for allowing me to comment.

I’m going to be very blunt. You need to scrap your automated phone system. It sucks and makes your customers very angry!! That’s why I wouldn’t give you 5 stars. Once I got to a customer service person after being hung up on by your automated phone system at least 4 times, your customer service person was excellent, she answered all my questions and concerns and was very personable. I was very angry from my experience with your automated phone system but she turned my frustration around and my thoughts about your company went from a negative experience to a positive experience because of your customer service lady. She is very good at her profession and y’all are Blessed to have her!!

Great. The NetSpend card has made my life so much easier with adding money using the card itself. The app is easy for you to navigate. Also sending money to either your family or friends is so easy. I wouldn't use anything else but NetSpend. Thanks.

It's easy and the people are so helpful and friendly. They always try to help find you an answer to any question that you may have or to help activate a card. I would recommend Netspend to any of my friends and family.

I thought Netspend was gonna be a good deal at the time but it isn't. They charge me for every little transaction. The first time that I used my card, they charged me, $3 or $4 to make a purchase, through every purchase. But it never said anything like that through the information. I went through most of the fine print seeing if there were gonna be any hidden fees.

Not at all have I ever had a problem using NetSpend for the 5 years I've been with them. Great prepaid debit card service! Also banking with NetSpend, I feel like I got my own personal spending account that can't be messed with by big government dumpster fires!

I like Netspend. The only thing I don't like is the charges. When I buy something, I noticed they charge a little bit and it's a little costly to load. Another thing is if I want to set up an account with my insurance company and on a certain day, they're supposed to take money out, Netspend won't let me take money out. Also, they keep sending me cards and I don't understand that. I keep getting a NetSpend card every so often. I'm happy with what I have though. Other than those, they don't give me any problems when I want to buy something. If I send a friend money via Bitcoin, I have no problems. They let me buy my Bitcoin and we're off. Unlike when I had an account at a different bank and I had to jump through hoops just to buy a Bitcoin. I have also had to go to customer service once and they were very friendly, polite, and professional. I recommend Netspend to anybody that's having issues with banks.

Netspend is convenient. I can do everything online through the app. I don't have to carry any cash on me. I'm also able to use it with Apple Pay. The reps have been helpful. I have one big issue however. You're supposed to be able to cash checks or you can scan the check with the camera on your phone. It can't do it. They say they can't do anything until Netspend gets registered with the the third-party service that does the check cashing. Every time I scan a check, it says my identity can't be verified. But if you go into the app and look, the bank is listed as one of the ones that you can use to cash checks. I also have a problem on this one site. I have to buy credits from this website in order to chat with people in different countries. My card keeps getting denied.

Netspend is a good card to have and helps if you don't have credit cards or anything else if you need to purchase things online. I just put money on it when I want to use it. The price to put money on it could be a little cheaper, but everything costs. I've had a positive experience with the card and I would recommend it to friends.

Netspend is easier to work with. It's cheaper to put the money on the card and it doesn't take long for the card to be activated and for them to take the money off the card. It's also so convenient to put your money on it. When I call and ask some questions, the reps talk me through everything and let me know how the card is working, what I'm using the card on and how much is being taken off the card.

I love Netspend. It's a great card for those people who can't get a credit card. I can use Netspend to rent cars and I would load money in it when it's income tax time. There's a $3 fee when you get money from the card and I wish I didn't have to pay that. Netspend needs their own machine. Other than that, I have suggested to many people to get Netspend over the years.

I like Netspend. Everything's okay. Some of their reps are just kinda hard to understand because of their language, but otherwise, it's okay.

Everything has been good when I've talked to the customer service at Netspend.

They provide great service.

I'm very okay with Netspend. I've been with them since 2017. The people are very friendly. They don't give an attitude when they answer the phone. When I call to get updates, they help me well. It's a good card all the way around.

I don't know what to say, I'm not a good writer of expression but I've been banking with you for 7+ years, the best fees, customer service trusted with my $ deposits.... Wish you offered credit building non secured card for account holders over 5+ years!!!

I signed up online and it was quick and easy. My card came within a week. It's really great for income taxes and things like that and having the option of going to a store and put money on the card is great. Also, if I have questions, customer service is 24 hours, which is great because I have a crazy work schedule and I have a three-year-old son. They've been really patient and kind with me. They walk me through my millions of questions.

I've never used Netspend somewhere where it was declined and I have less cash on me because I put money on my card. Also, anytime I call customer service, they always solve all my problems. The only problem I'm having that I can't get resolved is I can't get my card mailed to me. I'm using a card that does not have my name on it. I have called Netspend and they assured me that a card would be coming to my mailbox but there's still no card in my mailbox. I can't order a card because online, it won't let me put in a PO box because it has to be a physical address. But I cannot get mail at my physical address. When my Netspend runs out, I'd have to go back to the gas station and buy another Netspend card. But I'm still checking my mailbox every day, hoping that one day, I'm gonna open it up and my Netspend card with my name on it is gonna be there.

You should lower your fees on your Netspend Card. Your fees are too high. Lowering your fees would entice more people to use your Netspend Card and to have more repeat customers. Everything is okay with your Netspend Card. It is good to use, but your fees are too high.

I don't know what's going on with this company. The people are rude on the phone. They hang up in your face. I don't know where my money is right now. I have two accounts with y'all and don't have any money cuz y'all close my account because of the spite at thingy got put on my bill and they took it off and they were giving me back my money and I called John and let y'all know about it and y'all shut down my whole account so I don't know what's going on. Nobody tells me anything. Please contact me **.

Netspend is a very good thing. They always give me a update my account. I never have people trying to hack my account. They have very good service and support. If you want to know if Netspend is a good company well they have been awesome.

NetSpend is the best! It's the only card I use and the only card would recommend! I won't ever use any other card company!! NetSpend is the best!! It's the only card I use for my bill payments and my online shopping!!

I use the Anytime Alerts for my direct deposit information and to keep up with my spending. I had to dispute some transactions and that worked out well and in a timely manner.

With Netspend, I have an option where I can put money into a savings, just leave it there and forget about it every once in a while. It's also like having a regular credit card. As long as I've got the money loaded on it, I haven't found anywhere I cannot use it. When putting money through direct deposits, the money is usually there a day and a half early. The Anytime Alert is great too. Every time I use the card, it lets me know the balance or if there have been deposits. I get paid on a Friday, but some days, my paycheck is there by 9:00 Wednesday or Thursday morning, by the time I wake up. Overall, Netspend has been excellent, and I definitely recommend it to people. I had my fiancée get one here the other day, but when she activated it, I didn't have my promo code.

It is a great card, would recommend it to all my friends and family. Wish that the fees were less for adding money to the card. I would like it to be free to add money to the card. Great card. Great card. Great card!! Convenient. Convenient, like it.!!! Will change the wallpaper later on the card I guess when I get a new one.

I had an issue where websites would be taking from my account. Netspend did an investigation and then returned my money. It took about 7 to 14 days. They gave me a notice that it appeared on my card and that they refunded it. They do a good job. I'm satisfied.

A company made a few charges off the internet on our Netspend card. This was the first time we've encountered something negative and Netspend was unbelievable. They handled it like I never expected a company like that to be able to take care of a situation so quickly, so now I'm recommending them to everyone. There was a lady named Rose that answered my first phone call and she was so kind about directing me to the right person. Then when I got the gentleman, he helped me right away. He called the company and told them that that was not a legitimate charge. And in the meantime, they already squeaked in another charge. It was for a subscription plan and I never heard of that company. I've also never used that Netspend card because I always have to get it from my husband. So we knew it wasn't a legitimate charge. Both Rose and the gentleman were wonderful and thorough. We're so happy that we chose Netspend.

I really like Netspend. They send me an email on how much I have or how much I've spent or how much my balance is left after I spend my money on something. I go to Walmart and add money on my card, and it's easier for me to do it that way. It just depends on how many people is in front of me in the line waiting for the customer service. But most of the time, I can get in and out quickly. I got another Netspend card sent to me in the mail to be activated and I set that one up. The expiration date was a year after the first card ran out and when I got it activated, it combined into the first card where the amount of money on my first card was on my second card too. So I called them to see why my balance was on both cards and they said because both cards were joined together in one account. They were very friendly.

The alerts are good. I get them every time the card is used, and they're helpful. Netspend has been okay except for when they shut the card down because of possible fraud, and I can't get another one because the call center doesn't know what ACE is doing or ACE doesn't know what the call center is doing. Somewhere there was some confusion about how to shut the cards down or how to make a new card available. The language barrier is horrible as well. If I can't understand you and you can't understand me, how are we gonna communicate? Don't use Netspend.

People try to charge more stuff to your card as you give them the information, but they can't do that on Netspend ‘cause they'd only get what you got on there. I got scammed once before, so I said, “I’d get me a Netspend card.” It served the purpose that I got it for, which is when I do purchases online. They send me a text message or email if there's a problem. Every time I put money on the card or I purchase something online, they alert me.

I haven't had a bad experience using Netspend. Every time I make a purchase, I get my balance. I'd tell a friend to get one.

Reloading is easy, and everything's great. I have no complaints whatsoever.

NetSpend is awesome. I like the direct deposit. I get my money two days faster. Never really had a problem with it.

Do not buy if you don't have a ssn! Impossible to activate card without a ssn. We are snowbirds and had hoped to use this card in the USA. We tried for 2 months to activate and now we are just trying to get our money back.

My experience with Netspend has been pretty good, but they sent me another card. I lost almost $100 on a card. They sent me a new card and I've never received any of my money that I lost from my card. Otherwise, everything else has been very good so far.

I was told that because I took longer than a month and a half to resolve the issues with my account, that I'll have to open a new NetSpend Sky Card and try again now that, they said, my SS number issue is resolved. I'll try that, sure, but no promises it will even work.

It's been a good experience with Netspend.

Netspend's verification process is really crazy. The questions they ask you are really, really ridiculous. If you don't answer it according to how they want you to, they'll put you back to the customer service computer thingy. Say if they ask you to verify yourself, they ask you questions like, "When was your last balance?" Sometimes, "What was your last deposit?" But that only works when you can get the app or when your app is working. So, when your app is not working, you're in your email and you're trying to see what was the last deposit.

Great! Love it. Have been using for many years. Netspend is great for direct deposit and sending money. Great. Love it. Love love love love. Thank you. Great job. Great great great job!! Great great great great.

A great card to have... Early payday... Text alerts are very convenient ... And I can get up to 900 dollars from my account, and cash advances from a bank make it so easy... And I can use it anywhere debit and credit cards are accepted.

I use my Netspend accounts for the 5% high-yield savings accounts that come with them, and am very pleased to have a profitable place for my emergency fund. I recommend them to anyone looking to do the same. I am able to skim the interest and use it to pay down debt or invest elsewhere.

My account was locked on 1-15-23 because someone tried to steal from me and I appreciate that being caught and stopped. But because I didn't have any access to my cash a major payment was missed that comes out of that account. And I got behind on 2 others. Hopefully I have this problem fixed now with a second account with you guys.

I had a check deposited of 1224. I went to court on Friday at 130am to pay a ticket of 179. I had to transfer to cash app because Netspend has never sent me a card to use. I transferred it and paid. Later the evening they closed my account not telling me and then when I asked to get access to my money they said no and they will mail me a check. The Fraud dept cleared it and said not fraudulent activity. But they still refused to open the account or allow me to transfer my money.

I love Netspend and have used them for my direct deposit and I love how I receive my money five days early and when I do call customer service they always handle my call with care and always try their best to assist me and solve the problem.

I filed the dispute because money was removed from my account without my consent and you people allowed it happened. I don't want that happening again. I am very annoyed about what happened and I want my money back by the end of this day. I will not accept anything less. No one takes money and gets away with it.

I am very happy with the services I get at Netspend. Even when I was having an issue fixed immediately. I really liked my pink card but it isn't offered anymore. When someone took money out of my account, it was immediately shut down until a new card came in.

The customer service is great. They gave me a new card. It's really nice to be able to go to any refill center and put money in it then and there. It's also really nice to be able to buy stuff on the internet and not have to worry about it being with my regular bank and bills. I definitely recommend it.

Their app is user-friendly. I like it. The texts are great too. However, there are not a lot of locations. You have to go to different drugstores, Family Dollar or ACE Check Cashing. I also can't get my income tax check deposited into my account. They don't accept the income tax check for whatever reason.

I like the two-day early pay and they're nice enough to let you go $10 over. The first time I did the reload was a week ago or so. I didn't realize it was done by Western Union. But it wasn't bad for 3.95. Netspend's call automation is really, really efficient. Netspend has been good. It's worked very well for me. But they should be almost like Capital One. They already have the funds deposited, so they should make available to folks prepaid, which would already be like a Netspend credit card for a specific limit of what their deposits are.

Netspend’s service was up and down. Sometimes my funds wouldn't come through like they said it would. It started out where my funds would be set up to where if my card was used, I would get a message on my phone that so much of my funds was used on my card and I will keep up with it that way. But somehow it changed and it stopped telling me when my card was used or when something was taken off of my card. I have to look on my phone to find out when something was used off my card and where. I liked Netspend the way it was at first. Even if I send my son into the store to use my card, before he would come out, I would know how much he used off my card, how much it was and everything. But it doesn't do that now.

I find using the Netspend card to be a useful method to make payments to business and has easy access reload locations. Thank you for all for your follow up emails and further information provided as to what other services are available.

I’ve been calling Netspend because I got the prepaid card, but they sent me another card. It has the same routing number but it’s got a different account number on there, so I didn't activate it. I didn't know what I needed to do with my debt. Still, I really like everything about the Netspend card. I receive my payments two days early, and it’s more easy. I have no complaint about anything, and my interactions with customer service has been nice too.

They charge you for every little thing, including declined transactions and all other transactions. To check your balance. In one month I was charged over 200.00 in NetSpend fees for using the card. This card will make you broke.

Love these cards. They have my back if anyone tries to steal my money and they take of me if they manage to do so. Their customer service is top notch. Get one if you can and tell them Jim sent you (Hahaha). I really do recommend getting one though, it's like a savings account you can use or build up at any time.

I Greatly thank NetSpend for accompanying me for these 3 to 4 years, truthly speaking sometimes I do get frustrated especially for the short restrictions and periodical blocks when my account gets suspicious, But one thing for sure I know the Western Union NetSpend Crew is a great one! You guys are Faithful! I trust you! And you always after a thorough examination on my account, make the best you can to help me through! Bravo!!! God bless you. St Louis **.

Very pleased with Netspend. Best banking experience ever. I can call and talk to a very knowledgeable person any time I need to. If I have a problem, I call and get the help I need. I have recommended my family and friends.

The Representative had the wrong account numbers and wrong routing on the my direct deposit accounts and I am very very upset about this. You can reach me at **. I would appreciate if you give me my DAMN money.

Received new card with chip, but unfortunately opened, and activated. But tore off white sticker. It's all sticky and messed up. I probably will call and order new card with chip. Thanks very much. The new card with chip is easier to check out.

Whatever you do if you are going on as and want to open a bank account do not go to Direct Express. They don't care about you or your money. Net Spend is the only way to do your banking. They keep you up-to-date on everything that has to do with your money. Net Spend I give six stars!

I am very happy with netspend and will continue with you all until the end. Thank you so much for y'alls services and public relations. Happy New Year Netspend. I am proud to have my Netspend card and the direct deposit is awesome. Thank you.

On Christmas Eve I went to Target to get some gifts for Christmas. Every time I attempted to make the purchase, it would be declined. I wouldn't find out for another day or two that it was due to unusual purchase activity. THEY WERE CHRISTMAS PRESENTS! Of course it's not going to be my normal purchase activity! Long story short, I wasn't able to get Christmas presents for the people I really care about. I was in line around 7:30, and they closed at 8:00. I tried for about 20-30 minutes before they closed. It was extremely embarrassing. PART of it is my own fault for waiting till the last minute, but that was very stressful and it shouldn't have happened. I've always had nothing but good things to say about NetSpend, but after that I am tempted to get rid of that card. Very disappointed.

I had a Netspend card on and off for 10 years and it was a good experience. They were good at refunding you the money. It was also convenient because I had the website so I could see how much I had.

I've had Netspend for many years. However, I deposited an amount I needed recently and then it wasn't enough. So I had to put another $5 on and they took another 2.75 out of that. It still wasn't enough for what I needed. It was ridiculous. But they have been really good to me.

I've been using Netspend for a few years now. I pay bills with it at the beginning of the month.

I like the real-time notifications and the ability to access the system. I've never had a system issue. Mobility is important.

I get direct deposit two days ahead of time. That's perfect. However, I purchased some items for Christmas through Nike, but the next couple of days, it wouldn't let me purchase some more. I also don't like that retailers can go on your Netspend account and pull money.

They were helpful when my NetSpend was stolen. They took care of it pretty quickly.

If I could give zero stars, I would. This is the worst absolutely worse prepaid credit card that you can use on the earth. They charge you for every transaction and if you go online to buy things, they will shut your credit card down and sometimes they won’t even issue your money out at all after they shut your credit card down. They are always putting restrictions on the card if you buy things online and you cannot overcome that you have to call in and if you have more than three times that you bought things online they will suspend your card forever. They say they’re going to send you your money but this is the second Netspend prepaid card.

Over the years, Netspend has been the one that got the check a few days early. However, I'm working on a privately-owned business now and they figured out a way to block it. But I still like the benefits of the card. The experience has been good. Anytime I've ever called, I've gotten whoever to help me with whatever.

The customer service was exactly spot on. If Netspend saw something that wasn’t quite right, they immediately shut it off, called me and we figured out what it was and rectified the situation. So, everything so far has been extremely a lot easier. With the bank, I'd had to go up there or make 500 phone calls, then fix it. Netspend is as easy as using any other card. The only deal is I wish it had a chip. It just has a magnet on the back. If it had the chip, it would be top-notch.

I like Netspend. I get my check early. I can use wherever I can draw money off buy buying something. I can send and receive money Facebook. I can put money on my card, transfer money from one to other netspend. I pay a monthly fee. I can call my card for anything I need information on. Customer service is most of the time good except when you get someone that can't talk English good which I just ask to someone else that can talk English. I have not really had a big problem with netspend which is a good thing 'n I have used netspend for a few years now and I like it.

I really like using my Netspend card. It works just like a credit card because of the Mastercard/Visa logos. I can easily transfer money from my bank or pay a small fee and add money to my card at several different locations.

A business service provider that offers continuous good service. Everything I have asked to be done has been completed. When I called for customer support the service representative was knowledgeable and was able to help me without missing anything I could notice.

Overall I am satisfied with the service provided by Netspend. I would only prefer if speaking to a live agent was a faster process than having to deal with the automated system. Make speaking to a live agent one of the options from the very beginning of the start menu when calling over the phone.

Very good customer service. Thanks and they resolved it very well. This card helps you to make easy to pay your bills and purchase anything else online and they give you a heads up when something looks suspicious. I will recommend it to everyone.

I am satisfied with my order of a new card account. The only drawback was my account blocked. I would rather the bank had not paid the draft and notified me as I had no money. With this action I had to borrow money to live on. I do not use credit cards at all. I have encouraged family members to use debit cards as you provide a cash out to my phone and running balance.

NetSpend is convenient to have. I just have my Social Security check put on my card and I get my check earlier. Plus, I don't have to go to the bank and have me hassled. It's a good idea and a lot of people should get it.

About 10 years ago, I was waiting on my check to come in on the 1st and I knew I had a little money in my account. I went to Carowinds to get my little change out so we can have a good time. When I saw what I saw, I was totally shocked. My money came a week in advance and that was the perfect day. I've been with Netspend ever since. That's my main bank.

I have had Netspend for almost 20 years and I've never known anything about the difference between my Netspend and the All-Access. It's been offered to me several times, but I've turned it down because I don't know what the pros and cons are. I'm going to try. They're supposed to be sending me one. My Social Security from the government direct deposits it right into my Netspend, and I get it two days earlier. Plus, I've got what they call an Anytime Alerts, where every single thing I do or spend or deposit sends directly to my phone and I can see it right there in front of me. So, it’s very understandable. It was honest and it's been honest for this long. And there's been some other people that say I need to get a bank account. I don't want a bank account and I'm not gonna get one. I know Netspend is basically a bank account, but it's not the same. So, I will never change.

My experience has been awesome. I had a time when someone charged $1 to my account. They investigated and they realized it was fraud. Somebody had gone through my account and was stealing money multiple times. I told them that the last transaction I used on my card was at Wendy's with my family. They noticed that right after that, something for $1 was charged. Then after that dollar, the same people took 99.99, 89.99, then 49.99. They canceled my card on the spot.

The customer service I received was excellent. I called because my card on my account didn't match the card I received through FedEx. Big problem...No....It was taken care of in no time at all and all is safe and secure. Thank you.

Love my card. Would recommend for anyone to enjoy the Netspend card. Family and friends. Good to use with banking and check cashing or savings accounts. Don’t need anything else but Netspend for all my bills. I enjoy using my card at any time…

I had to change my card from another company and it was easy. Using the NetSpend card is also easy and I have no problems.

I've been having Netspend for years. I like it. I enjoy their service.

Customer service has always been very nice on the phone & I'm very happy about the opt into overdraft..I like the rules for it & I think it's very fair & when you run out of money you can overdraft & NetSpend all access has been a big help with that &() you guys are great people to me & I appreciate you guys so much. Thank you!

I have been trying to set up an employer account with Netspend/Skylight for more than two months now. They do not seem to be interested in my business at all. I feel like I have had to beg them to create the account and I keep asking (to no avail) for training on how to use the corporate portal. I am now planning on taking my business elsewhere. I do not know how they stay in business!!

I recently ordered something from Build-A-Bear on October 25th and canceled the order SO......it has been 7 days and my card still says pending. I have not received my money at all. I have done my best to be patient.

I'm very happy with NetSpend. I have no problems. I will stay with them forever. I can grab money whenever I want. I could go and pay my bills whenever I want. I will go to the store and get whatever I want and I'm always happy my card is always working and that's been the best card I've ever had and I could buy stuff online.

NetSpend is a good card to have. You can use it to pay bills and purchase items online. I would definitely recommend NetSpend to anyone. It's a good way to keep cash on your card, and not carrying cash. I truly enjoy using the NetSpend Card.

Tried to get ahold of you, was placed on a half-hour waiting list and hung up on. (SEVERAL TIMES) I’m Missing $100.00 and no way to find out what has happened to it. That was 2 months ago and still no reply… and no my card is not missing. I haven’t used it since the lost money incident. In addition, I have now moved and can’t find the original receipt. So now I’m truly out of the $100.00. I only put money on the card prior to specific internet purchases, so that is how I found out the money was missing, the card was refused for lack of funds.

Quick need to work on timelines of answering phones but everyone is polite and they are knowledgeable. The actual process is quick and zi fo appreciate receiving funds early. Do however have problems with the amount of direct deposit. At time VA will deposit back pay from a claim and it's difficult at times to track down one time it was sent back.

Glad all transaction have been verified and completed allowing me to compete and complete in online game. The purpose for the card primarily is to purchase needed items for one game. NetSpend maintaining payment on verifiable card allows these purchases easy and consistently.

I got the original Netspend. It's the original cardholder agreement, which specifically states it's from AIG, and that it does not pertain to any prepaid product. I got the corresponding savings account number for MetaBank, but for some reason, I've never had an opportunity to connect that with the bank. I don't know what else I need to do. They don’t want to explain. It was never explained what would happen or how to do it, and how to go about it.

Netspend is pretty good. If you do a transaction, you get a text within minutes telling you about it. I was able to catch a hack when it happened. I recently upgraded to the All Access Netspend and I haven't had any problems with it other than I made the mistake of doing the optional overdraft thing. So from three $1 charges, I was up to $73 in the hole. I stopped the optional overdraft thing and I'm doing it normal now, but I love it.

Within 5 days of leaving my 1 star review, James ** from Netspend corporate resolved the issue within 48 hours and went the extra mile of refunding my overdraft fees as well. I'm very satisfied and feel the situation has been completely rectified. Thank you James!

The customer service is very good. Netspend is one of the best things to get because you don't have to worry about unauthorized transaction. Your money is safe.

I've had no issues transferring funds. Netspend alerts me when something seems out of the category for me with my shopping habits. I've had a card replacement which went along just fine. They overnighted the new card out to me, and it's been fine.

Netspend is a lot cheaper using it at ATM than the Walmart card. It's also a lot easier to use. I use it for online shopping. When I go on trips, I use it to pay for souvenirs. I’ve had a lot of stores cards, and this is the best card I've ever had.

They say you get paid two days quicker with Netspend and you really do. You can also monitor your funds. If they feel like it's a scam transaction going through your phone that you didn't authorize, they will notify you by email and tell you to call a certain number.

I love using Netspend because it is really convenient. I can get money off of my debit card and go load it at a local store that I have. It's easy to use. They have friendly service. I can get along with the agents that I speak with.

I lost my card and I transferred money to another Netspend card. I had to pay my rent and my car, and when I tried to transfer more, they said I had reached my limit. I told the rep I needed them to transfer some of my money and the rep said no because my cap is $3,000 per month. I told her I got more than $3,000 worth of bills that I have to pay so I’m transferring money to another card and if I had known that, I would have just done a little bit everyday. But I transferred the amount, thinking I could pay my card and the light bill as well as the gas bill. Then, when that ran out, I had other bills that came through and I wasn’t able to pay them.

Netspend is quick to solve their disputes and it’s a greater experience than a bank. It works.

They said you're supposed to get your check up to two days early, but that's not true. I get it early every now and then, but not like they said when I had first got the card. Also, I had disputed a charge. They said it'll be between October and December before I hear anything. That's a long time. Nevertheless, I love Netspend.

I enjoy getting a little bit of my money a few days earlier than normal payday when I really need it. That's the reason I did NetSpend. I enjoy the time that I use it. I do a direct deposit of a certain amount of my check. Their customer service is very knowledgeable.

I am a victim of identity. I had noticed some things in my name that I haven't done. I wanted a resolution. My DOB, SSN, email address and phone number as well as bank information has been gotten. Law, attorneys and identity monitoring is now watching over my accounts and information. I don't have to file taxes personally but when I was claimed under my family someone else had filed in my name. Worked with their fraud and months later they were caught BY THE IRS THEMSELVES. PLEASE HELP AND GOD BLESS.

I just received my new card yesterday 09-26-2022. My old one was closed due to two unauthorized purchases. What I would like to know is will those two transactions be refunded and put on my new card? It happened from a breach of Samsung. I notified your company the day after it happened online but haven't received any response so far. They happened on the 15th of September.

Someone tried to use my card and y'all caught it fast. Thank you for getting me another card within 2 days. Direct deposit are always there 3 days before. I been a customer for 5 years. Never had a problem.