Netspend Reviews

I applied for a Netspend card to put money on it to try to save. There's a location right by my house where I could put money on it. Everything is fine.

I appreciate Netspend. I've had nothing but great experience from them. My money comes early on Netspend. That's a very good convenience.

I like that I can do the online stuff with NetSpend. When I upgraded to the 9.99 plan to where I didn't have to worry about getting charged fees every time I used the card, it made it like a debit card now. I can use it anywhere. Also, I noticed there's a feature on there where I can see how I'm spending my money. I like that part too. I also get the Anytime Alerts every time I spend money. It tells me my balance. That is very helpful in regards to knowing where my money is. However, I have automatic payments that come out. So I have to be careful with that, not to think that I have money in the bank when I have an automatic payment coming out. But the Anytime Alerts are amazing. Their customer service is excellent as well.

My card was used by someone else and I reported it and they sent out a new card. 2nd day air. I am very pleased with the intelligent people working for you, and their kindness, patience, caring attitudes. Thank you for hiring only the BEST people. The card came in good order and on time. Customer service was great. Thank you. Nancy

I used my card for verification and I was charged again $1.95 after I talked to one of your representative just last week - I paid the $5 that she recommended - so I would not be charged 1.95 - that was on the 23rd of April - I already lost money because I didn't know about the $5 monthly plan - I have SS & it's not a lot so when I get charged every time I use your card I feel like I got taken to the cleaners so to speak - I would just like to know that my money is mine and I will pay the $5 every month but I can't afford that extra money for using the card - don't make a lot and I have bills to pay - every penny counts to me - thank you for your time and I apologize for such a long response.

Very satisfied with NetSpend and appreciate your excellent service. Thank You and I continue to recommend your service to others. Thanks. It's very helpful and convenient to be able to use my NetSpend card to pay all my bills and receive your notification on every transaction and I encourage you to continue your excellent service. Thanks!

I would like to know about the purchase fees on my MasterCard and Visa and about paying $5.00 for the month as it seams pretty vague and I don't know much about using it. And would like to receive more info as I use it because Google only take visa now because of the MasterCard scandal.

Have monthly contest and offer $300 for loyal long time customers, who you consider to be VIP. Just a suggestion. So far very happy in being a PayPal customer and hopefully will to be one for a very long time. Would recommend to anyone interested, to online and purchase a NetSpend card, it's very convenient for anyone who has limited money.

I filed a dispute and the first lady I spoke with never sent me an email. Never told me I needed to submit info regarding the dispute so I call back about it and was told I don't qualify for the 10 day credit thing because I didn't submit the info. The supervisor was VERY rude and unhelpful. Just saying she has to follow protocol, but the protocol should have been followed with the first employee!

The only reason I signed with you was because I thought I would get my paycheck deposited earlier but I don't so I'm thinking of switching to Chime. Other than that your service is okay so far. This was a great disappointment and has me looking to see if Chime would be better.

Worst card company out there. Limits on everything so you can't transfer the amounts you want. They keep the limits low so they can collect more fees. The customer service is completely incompetent. A simple question and I was on the phone for an hour and a half just to be hung up on. The email responses sound like a third-grader wrote them and were also not helpful. And their chatbot is just flat-out stupid. Don't sign up for their scam!

I use Netspend for adding money on to my account to pay some bills. The features are convenient, and the reps are nice as well.

I use Netspend quite a bit. It's the quickest way to pay some of my bills, and the alerts are convenient. I have my account and my husband's online, and customer service has helped me out a lot. They helped me pay certain stuff that I can't do on my own. When reloading, I always go to Family Dollar and it's easy.

My friend told me about Netspend because I was trying to open a bank account and I was unable to. I didn't wanna keep cash on me all the time. I also wanted to purchase stuff online or there are certain places where they take cards, and all I had was cash. Netspend helped me out in a way that I can do more stuff with my money, and I get the alerts. They text message me every time I use my card and that's good. I like that. I also have Netspend on my wallet in my phone. I have a passcode on there, and sometimes with my thumb, it'll automatically pull up the card reader. However, I tried to use it the other day and I couldn't. I just used the card with me, but I'm gonna figure that out and try that next.

Netspend has been good. I haven't been that displeased with it. I was just hoping that they don't keep changing stuff. Sometimes they did. I use a Netspend card because I don't always like putting my money in the bank all the time. Their Anytime alerts is very convenient. The reps have been very helpful when I called in. They explain whatever it was that I called them for like those times when they would reject something and I wanted to know why and whether they were gonna go ahead and pay it or would I have to redo it all over again. Overall, Netspend is nice to have.

I have been a customer with Netspend All Access, going on 9 years. Up until recently, I've truly never had a problem, other than having slight communication issues with the off-shore customer service reps, when I may have had to call. As of recently, my acct. has been compromised, and continuously, I've had to call in to re-gain access to my online acct, I've gone through the 8 step verification process countless times, each call, and have had had to continously advise to update this that and the third for my credentials, which has not been taking place. I've been asked multiple times the past few times I've called, to have a text sent to the number on file, ending in 8844, which numerous times I've informed them that is not my number and it needs to be changed.

I ordered a Netspend card to spend overseas on after depositing $7000. My card was canceled and Netspend closed my account without my knowledge, it took a month for them to mail me my check for $7000 and I had trouble cashing it at various banks, they put a two-month hold on it and no one from Customer Service from Netspend would verify the check with the bank teller on the phone. This was a horrible experience and all I did was follow the guidelines With the Netspend all excess card, stay away from this. It is not worth it. Is danger, is terrible, is bad business and Netspend is a very terrible organization. Be aware of this demon agency.

I've always used Netspend and any time I've ever called and had an issue, it’s been solved. I like how they do things. I also like getting my paycheck earlier than the normal. When I do direct deposit, it’s usually in my check two days earlier than what it normally would if I went somewhere else. I like their deposit if I get a check too. I've used that quite a few times where I can take a picture, and it automatically loads. I don't have to go to a bank. Netspend also has offers through certain gas station and restaurants where if you use your card, you get a certain percent off.

I love Netspend. It controls my spending and it's a very nice card. I go in to 7-Eleven to add money, and there's never a problem. I had put $400 then I got an email that they were adding $40 the next time that I applied money. It was great that they did that with the $40. I also got an email this morning that if I refer a friend, they'll give me and the new member money.

Netspend has done a good job so far. I trust the card when I need it.

I asked Netspend about depositing money into a card so that I could pay some bills and they said they do that. I could deposit whenever I need to use the Master or Visa card. I asked, "Could I do that today?" They said, "Yeah." Since then, I've been depositing money if I needed to use the card. I go to the store where they're located and deposit it on my way home from wherever I would be at. I'm happy they have it. It's convenient and helpful where I could go in the store and get stuff that I need when I put money on my card.

When I do direct deposit, it's quick and fast so that's awesome. And it sends you the alert and lets you know when your money hit your account. You are able to track everything you spend and you know your balance when you get towards the end, so you know how much you need to save or not.

Horrendous company with even worse customer service. Do not buy a debit card from them for any reason, especially if giving it as a gift. All they have is fees and restrictions and loopholes to cause you more stress and headaches. The absolute worst company I've ever dealt with when it comes to debit/gift cards. Disappointed is an understatement.

I recommend staying away from Netspend. I experienced 4 days of finger-pointing with NetSpend saying that failure to establish a bank connection through their website was not their fault, and when I finally succeeded through numerous attempts, it would only transfer $10 and then refused to transfer more despite the screen telling me I could still transfer $290 of the $300 limit. Try to reach customer service through Chat? Forget it - the bot says you can't reach a human. Good riddance, NetSpend.

Great. Thanks again for being awesome. Five stars overall customer service. Outstanding. Very helpful. Outstanding. Very polite and patient and great explaining things. Just super helpful with my dispute. I had to file against merchant. Nothing bad on Netspend's side. They was the ones who helped me get through my unfortunately having to dispute a transaction on my account because of the merchant I purchased from but some of the coolest NetSpend providers came to my rescue as they always have since I have been a member 3 years ago. They jumped right in to help me and assist me with what I needed help with and also helping me fully resolve the issue as well why I say always going above and beyond for their customers. Need more like NetSpend. You people rock. Five stars for sure. No doubt about it. Thanks again for all your help. Greatly appreciate each and every one of you at NetSpend. Thank you! Please stay safe & God bless!!!

I enjoy using my Netspend card. Whenever I go to the ATM or I go anywhere and spend any money, I get an alert to let me know how much was spent, where it was spent, and how much my balance is. I use the direct deposit and it was very easy to set up. When I called to ask a question, I got excellent service. The person that I talked to was very courteous and patient, answered all my questions, and even made suggestions.

My NetSpend Account was very convenient. Cards with a chip made it convenient, as I could use the card at Starbucks. I mostly shop at Whole Foods, where it is very convenient. They are closing CFSC locations in Milwaukee, which I don't agree with. There is still one location downtown at the worst Crossroads in Milwaukee, so that is a consideration.

My experience with Netspend has been very good, so far. Their team has been okay and very approachable too.

I use all of Netspend's features. They're very convenient. I use the reload locations. It's simple to find the locations on the app. The app is self-explanatory and easy to use.

Using Netspend is convenient. I had some fraudulent activity. I was very pleased with Netspend’s effort to help me resolve that.

I tried to load the Netspend card a couple of times with a large amount but they wouldn't accept that. I just kept going down till I got something they would take. Also, they spelled my name wrong one time and I had trouble getting it back. Getting a response on that took me a while, but when they came through, Netspend came through with gangbusters and sent me two cards. But they straightened it out. I needed the one and it came early and to the right address. I wanted to put some money on the card because I was traveling and loaded it with my bank. I use it on the road. So, it works out well. I never had any trouble and I’d give Netspend a thumbs up. People should go for it.

Every time you use the card, they charge you. I don't think that ought to be on there. I ain't found a place where you can go and use a Netspend card and don't get charged. They also charge $5 to get money out of an ATM. Also, sometimes, it's hard to get ahold of a customer support.

It's easy using Netspend. It's just that every time you use the card, they take out a fee. It's $1.50 every time I use my card.

Thank you very much Netspend for your help and support and all of your hard work. I really appreciate you NetSpend. God bless you all always. I pray you all have a blessed and wonderful day and please be safe always. You all stay strong always. You all take care of yourselves always. We shall speak soon. Ttyl.

The customer service that I received from Netspend has been great when I can get ahold of them. My telephone, sometimes, won't do the numbers correctly because I have the same issue with them that I have with phoning in a prescription. If I use somebody else's phone, then it works fine. My only issue with Netspend is that I've got two different phone numbers for them and when I call, if my phone doesn't punch in the right numbers correctly of my card, then their customer service just says, "You're not an active customer." That was the automated part of it, and then they just hang up. There's no way to get to a live person without putting in your Netspend card number and having the computer recognize it. They also do not have a customer service email that you can just email that customer service number and get help online. But once I've gotten through to somebody when I've had an issue, then it's been resolved very quickly.

Since using Netspend, I'm more in control of my finances. The reload is a pretty good deal and I love the Anytime Alerts because when the card is being loaded, it lets me know every dime comes off of it and all that. When I lost my card and I called them up, they immediately shut that card down and let me get another card started. I would recommend Netspend over the other ones just because of the controllability how much money or how much funds is on the car. You're in total control of what goes on with your card.

I like using the Netspend card, specifically for internet orders. I like having a financial instrument not married to any of my bank accounts. The fee charged for each transaction is a small price to pay for the peace of mind associated with having this financial tool. It is easy to balance the card account, using the Netspend website. Adding money to the account is also a breeze, as there are many places you can do this without a fee for the service.

I like the prepaid Visa account. It’s convenient, adding money is easy. Their fraud service is very good and reliable. I like that I can check the account balance and see where and how the money was spent. If I have a problem I can call them and they will help me get an answer.

The NetSpend people were super helpful and resolved the issue I had promptly, with absolutely no trouble at all! Of course, I'm almost positive I could've done what I needed to do, on the website myself, however, I was in a hurry and figured I would call the toll free number and have them assist me! With that said, not only would I absolutely recommend NetSpend to all of my friends, but also to my ENTIRE family as well!!!

Easy to get around on the site and easy to understand. Everything is explained on their site. I've been using Netspend for years now. It's so much easier than dealing with the hassle and hours of the banks. The app is so convenient, I use it several times a day. Easy to load money onto the card at any hour of the day.

Clothes, shoes, furniture I use my card even when paying child support. Reload is so easy and non stressful. I appreciate the check-ins and the accurate processing of giving my personal information with top notch security. I have nothing bad or discomforting to say about NetSpend. I thank you for your service.

I was pleased with use, don't how far debit goes or what the limit is for personal use. Received other Netspend cards. Never activated! Not sure if use is for debit or won't work! Haven't since activated and didn't! Wonder if will.

Netspend is horrible. Ever since my tax money dropped. I have had to call every day and send over 20 plus emails to verify myself. This is a horrible prepaid company. Do not recommend. The agents on the phone are not helpful nor do they give out the correct information. Having Netspend has been stressful and wouldn’t want to recommend to anyone.

With Netspend, I'm in control of everything. I can put in what I want when I want and control everything there. The reload locations are close by, and I haven't had any problems. I reload at a store and I've never had it later than 30 minutes that it takes to hit the card. Netspend has been good with Western Union as well. When someone sends me money, I don't have to go to the store to get it. I can do it right from the app and get it right there. It makes things a lot easier. I don't have to deal with running to the bank. The Anytime Alerts feature is very helpful as well, and from my experience, it's accurate.

Was given the card as if it was cash, totally untrue, Previous recipient was smarter than me and busier, refused to give her email address and her SS#. Don't believe the advertising that this is simple!

Netspend is great. It's easy-to-use. I love Netspend. It's accepted everywhere. You can purchase gas, food etc. You don't have to worry about carrying cash. You I would recommend Netspend not only to my friends but to other people as well. Can also get cash advances if you wish to at a TD Bank in your neighborhood.

NETSPEND... nothing but problems the last 2 days. I have had an account with Netspend for the last 7 years. I got a text message at 1:34 pm on 3-4-2024 asking if I attempted a transaction for 50$ I said no... within 10-15 minutes tops someone hacked my account and made transactions for 3,000$. I called, had the payments canceled for 2 payments, got 2,000$ back and 1 transaction still in dispute. Well come 3-5-24 at 5:14 pm once again someone accessed my account for this time, 3,670$ was promised by the representative that it wasn't going to happen and my money was safe, well obviously it wasn't.

Netspend has been good. I have a couple of direct deposits going on and it's a lot easier to manage my finances. They send me a text every time I use the card and tell me a balance. They also send me a text and tell me when a direct deposit's been made. I like that really well. I would tell people to use Netspend. It's convenient, and everybody takes it.

I had my phone hacked last year. And somehow, they got into my account. In the beginning, it was confusing. So, I didn't use Netspend's card for a year. I called them and they reimbursed me everything that was taken from me. So, my experience has been good this year. However, the fees are hard, especially when you make under $1,000 a month. But Netspend is reliable and they would fix an issue if there was one.

I had my Netspend card. But I don't think I should keep using it because I had some money on it and somebody hit me off with a thousand some dollars. I called Netspend and let them know that I had some money on my card. They investigated and said somebody used some Google account to take all the money. They said I should hear something back in March. And they were supposed to put my money back on my card. Other than that, Netspend is good to have because when you want to order stuff over there, it’s a good card to do it with. Also, I like my balance alert. That's the way I know when my money came in. And if I took something on my card, it would hit my phone.

I have a Direct Express Card that got misplaced. I was ordered the replacement card 5 days ago. They told me it would take two days. I paid the extra and I started my journey today to find out to track it down find out where it's at. Unfortunately no human being has ever spoke to me about this. After 15 phone calls at 5 days and extra money I am told by the machine at direct express that my card has been sent out today to Marion Illinois. Oh by the way I live in Royalton Illinois which has 1,000 people. Very small town and I have not received it.

The reps at Netspend were very friendly and cooperative. If you got a problem, they try to work with you to solve it. They worked with me and sent me another card within three to five days. I haven't had to pay any fees for the service other than the $3.97 for putting money on the card. That's reasonable. I was in Houston, Texas a couple of weeks ago, went to Chase and had to pay $5 to use their ATM. Netspend is a lot cheaper.

I've learned to save a little bit using Netspend. I've been using them for 18 months on this job and I haven't had a problem with them. I never had to wait on anything. You put money on the card at the store and you can use it right then and there. I never had any problem about anybody using my money.

I've always liked Netspend. I would put money on the card but normally, I do direct deposit. With them, you get your money sooner as expected and their customer service is great. The phone app is easy to use and you get all the details on there. You also get rewards and cashback, and I don't mind the fees they charge because it’s only a couple of dollars.

I opened my Netspend account in January 2024. Closed it March 2024. Why? Well, after my initial 2 deposits, they decided to start declining further deposits for no reason. I reached out to customer support and the answer had nothing to do with the issue I asked about. So, I replied to clarify the problem and I was completely ignored. After a week of waiting, I withdrew my funds and closed my account. Only to receive an email there was a problem with my account. No kidding? I responded to verify and explain why. Another useless reply came from them. Look, Netspend is totally not worth the hassle and they have the absolute worst customer support I have ever seen anywhere ever!

Well, just and simply, I received a very satisfactory attention and service through the customer service agent! I am happy so far right now in the meantime! I would definitely recommend the NETSPEND Bank service! I'm looking forward to continuing not only banking, but also keep growing using your products and services! Keep it up, NETSPEND Guys!!! Have a great weekend!!! Blessings to You All.

There seems to be a glitch in your system that keeps me from transferring money from my debit card to Netspend, and while your customer service reps have done all they can the problem remains unresolved for two weeks now. It seems to me to be a problem for someone with IT experience.

They gave me the runarounds through all different departments just to have them split my money into two different cards and I had to wait for the replacement card with my other funds on it and I'm not happy at all. They're going to lose a valuable customer and they're not going to like that. It only happens when it's tax season.

I was given this card by my employer as there was discrepancy in my pay. I was assured that once I received the new pay card I would simply call to activate it and my money would be made available to me. I spent hours trying to get it activated as the automated system was not functioning correctly. They stated the card they sent was not linked to the account that had the money. So, I was told I would have to be sent a money gram.

NetSpend is better than a regular bank account. They take care of their customers and they're very thorough. If there are any issues or any breaches of account, they will let the customer know. Also, for the most part, you're able to speak to someone directly any time you call. And they're very knowledgeable and if there's any problem and they don't know the answer, they figure it out for you. I'm very satisfied with them.

I love Netspend and I enjoy using it. I feel honored to be a part of the company. It's my favorite card to use. I load it all the time. I use it for online purchases, food and groceries.

The card is the same as any other. The app is really useful and easy to use. Setup was a breeze. Easy to load. So if you're looking for an easy to use debit card, this is the one. Has some good offers as well.

I use money on my Netspend card when I'm ordering stuff, and I might pay a bill or two out of it. So far, I don't have any problems. I’ll refer people to Netspend.

I've been with Netspend for a while and I've been through a lot of changes with them. The customer service was okay but I don't even wanna talk to them anymore. I just want to talk straight to the supervisor. That's how I roll. I get it done myself. I had a problem when I first moved over to my apartment complex. They allowed the complex to take money out of my account. I paid too much on my rent and Netspend didn't wanna give me the other part back. So, they ended up losing it or saying that they applied it to something else, which they never did. They had errors on my account that were out of this world. It didn't get back on track because what made it so bad was Netspend took it out of my account and gave it to them and then took it back out and did it again.

My experience with Netspend has been excellent. The fees are reasonable. I've been with them for years now since I retired. They always give me a heads-up if there are some fraudulent activities with my money that's in the card that I use with them. And I haven’t had any issues with them.

You guys are pretty ok. I've been with you guys for well over fifteen years and I have no complaints. I've noticed that you've raised the fee to load money on the card and I don't like being charged a dollar when a company tries to get a payment and I don't have enough funds to cover it. Other than that I'm satisfied.

Taking too long to get my money back from a dispute. I talked to several agents about my dispute happened on 1-5-24. Not happy at all. Take too long for the Investigation. Could not pay my bills due to AliExpress taking my money that I didn't authorized to take out of my account. (Thief)

I will file a claim with the BBB, and I will not use this card again. Netspend claims with a logo that it is a Visa card. Visa should cover this dispute. A merchant took my money and didn't deliver the product I ordered. Netspend has a Visa logo on the card. Visa always covers the customer when the customer is a victim of fraud.

I refer everybody to Netspend. I'm on my third card and they sent me a new card with a chip. They told me I was a valued customer but I had some problems with the billing issue and then, with my phone. They couldn't automatic withdraw. It messed me up. But my old card is still good till 2027. So I'm gonna use that one today and it'll go to the month. Then I'll try to figure out this other one. It's got some instructions and I just have to figure it out. I don't use the Netspend app. I just call in and then, they notified me how much was on my card this morning on my phone.

Netspend helps me manage my money proficiently every month!! And I receive my direct deposits early every week so that helps if I'm behind with things or I just happen to need access to my check a little earlier than usual. Most people will benefit from using NetSpend. There's always someone there to help if necessary.

Was great for someone without a bank account to be able to have a place to have your check direct deposited and do your bills and cash from. Thank you very much for I didn't know what to do till I found you and the notification notice works great for me. Don't have to worry about someone taking money without me knowing and that means a lot to me.

I highly recommend people to get NetSpend cause why they always someone need to help me. They always knowledge anything that's going wrong with my account and any type of sum of formal way you are very I have very good customer service. I enjoy everything about it. I will highly recommend anyone to deal with their service in any way. Next thing it is.

I've had a great experience with Netspend. I've been with them since the early 2000s, and I cannot complain about them. They always did good. If there was a suspicious purchase, they make sure to let me know, and if it wasn't me, they always refunded my money. Customer service has been great as well. Anything I ever asked, they made sure they either got the answer for it or searched for the answer. I usually utilize a reload location, but there have been times that I did a direct deposit with them and I haven't had any problem. The funds are available within seven minutes.

I enjoy using Netspend. I go to either Walmart or Kroger for the reload locations, and the process is very easy. Netspend has always been reliable to me as well. They keep me informed on transactions when I make them and if I have any problems, I can always call in. The customer service has been very good. I lost my wallet one time and they were very helpful and got me another card out. I've been very happy with Netspend and very pleased with their service. I have recommended them to my employees and my boss.

I was paying my Comcast bill online with my Netspend card and the money didn't go through. I followed some prompts, because I pay on my TV, and somehow, I got hooked up with a line that was a fraud. I paid the money, then it appeared to be paid, and it popped back up unpaid. And I never could get my money back, so I tried to call Netspend have them cancel it. They could do a lot of change and they said they were investigating. I waited but then they said that they couldn't do anything about it, so I was out $280. That hurt my feelings because they knew exactly where the money went by the information I told them.

Netspend's customer service is good, and I'm waiting on them to refund me $154 right now. I've already referred a few people to them. They're a much better choice and much faster with getting my money on my card.

We had a problem with Walmart.com, and they were trying to take the money early. It's been stopped, which I'm glad. But I had to call Netspend and then get it approved. Overall, they're a good company. The only problem I have is how you log on the app and you see your balance and sometimes they send me through my text message. But it'd be good to have a swipe bar. Just swipe across it so it can give you balance. Instead of putting my password every time.

Their customer service is on point. They always know what they talk about and they always get my questions answered. No matter who you call, you get excellent, quality service. Keep up the good work and keep hiring more people that represent the brand because I plan on keeping Netspend for as long as I'm alive.

When you put money on the Netspend card, it's only a few seconds and it's there. However, when I went to put money on my card, it wouldn't take it. I had to wait till I got home and call them to see what was wrong. The issue was somebody tried to use my card so they put a freeze on it. I'm good about that but I couldn't understand why wouldn't they call me so I'd know. They got the number. I wasted car fare going to the place, putting the money on it but couldn't. They issued me a new card and everything was fine after that. I had to wait for the card to come which didn't take too long so that was great.

Netspend is a good company to go through. I really like their customer service. I like the fact that you can just have a card shipped back to you or a renewal card within one to two business days or it doesn't take more than a week to come in through regular mail. They're good on their security. The longest it's ever taken to get refunded was two weeks. Their rates are good too. As far as being able to use it at an ATM, it's not expensive.

I love my Netspend account. It gives me another option besides using my bank card. That is a plus in my books! The transaction fees are affordable and I like getting notified after each transaction of my balance. I have never had any problems with Netspend and I have been a customer for about three years now.

Not received my card was locked because someone tried to use. Was told I would be sent another card with new numbers. It has been more than four weeks, I called customer service and had no luck, agent speech was not clear and I had to repeat myself multi times.

Netspend has one advantage that works for me. My money is put into them. Most people who are scammers don't even know Netspend exists. Therefore, I don't have to worry about somebody getting into my account. I've had an excellent experience where I've never had any problem. My money is handled correctly. I have no restrictions. I can withdraw my money whenever they're needed. My January Social Security check would generally hit the bank on the 3rd. It was in Netspend on the 28th of December. Their fees don't run over. I pay three bucks. I had one case that I had to have resolved. I asked what it was with the transactions that I didn't make. That was immediately taken care of by Netspend, within 24 hours. The funds were put back into my account.

In today's life, you need to have a card and you have to have a bank to spend your money and pay bills and do the stuff you need to do. So, it's been a good experience. At first, I was wondering why I was being charged for everything through Netspend. But since I'm a businessman now, I gotta understand that they have to make their money as well. So, I was trying to do things where I could at least minimize how my money was being spent. I have direct deposit set up and I was just given my retirement money that I requested. Dealing with the customer service reps is good. It’s just understanding one another.

I gotta figure out how can I use my Netspend card without paying a fee every time I use it. I haven't put much on it because they charge me a $1.95 fee every time I put money on it. If you refer a friend, you get $40. I have tried to go to the website and try to add a friend but I couldn't get into that to actually do that. I was also trying to look for where they say you pay one set monthly rate for your card, but I wasn't able to get into that to use that either.

People should get Netspend. It's easy to manage online.

I have consistently met my financial responsibilities with Netspend Services over several years. The team members who handle the needs of the customers are dependable, knowledgeable, and careful. I offer them my thanks and look forward to a successful continuation of our business arrangement. Have a happy future and continue doing your best to keep me at my best.

I can't access my Netspend app. It closes immediately before I get to the login page every damn time. I cleared the cache and my phone's memory multiple times. I uninstalled the app then downloaded it again multiple times. I've never had any problems until like a week ago or so. Is it my old galaxy phone (2018)? Or is it the stupid app? Somebody please help me.

I love my bank being you. I would like to have more loading options available as well as more options for depositing checks. Being able to get a cashier's check would be awesome as well. I love the customer support and the care you provide. I wish the app was more user friendly such as the inbox and transferring between tabs. I know I do not want to bank anywhere else.

Do NOT buy your loved ones a prepaid card from this company. I have been on hold for 32 minutes and twice they have told me my card is activated for "limited use" and it still doesn't work. The representatives barely speak English. They want your social, date of birth, etc. just to use the "gift card" I received. Terrible customer service. I'm beginning to think this is a scam and I may never get the $200 that was loaded to this card. So disappointing.

I'm very upset with Netspend because the money was taken off my card, and I disputed it but I haven't received none of my money back. I've gotta wait for it to be investigated. They've seen where the money was taken on my card but when I called the places that the money supposedly went to, they tell me that they've already released the money and it's not going back on my card for some reason. I've only had one update. It's been since October and I still haven't got my money back. It's $252. They said I have to just keep waiting until it's done going through the process. It kind of upsets me because they didn't wait for months to take the money off my card. Why should I have to wait months to get my money back? As far as my card, I love it.

The service has been very good. They have wonderful customer service. I had a good experience with Netspend.

I've always used HEB and I never had a problem with it. I can go to HEB and I can load it and it doesn't charge me. If I go somewhere else, it charges me but it's not too bad. There are other fees that I sometimes have to pay, but they're not a big deal. I always tell friends to buy it and that it's a good card. I've used other cards and it's a no for me. I'll never use anything else other than Netspend from here on out.

I like the card. I do what I need to do just like I would with a credit card. I had direct deposit but I switched it off. Now, I just put money on there when I use it or I do electronic transfers. I recommend Netspend.

I don't have a regular bank account, so I use Netspend for payroll. The any time alerts and account transfer features are convenient. I don't have to go into a bank.

My card was blocked for security purposes to confirm a purchase. I called to unblocked the card and was told by fraud department is was unblocked to try use it 2 hrs later and it’s still blocked. I called again and this guy that doesn’t speak much English get in the phone and was very rude to me and I ask his name and he ignored me and hung up. This type of service is completely unacceptable and it makes me not want to deal with Netspend business any longer. I’ve been a customer for over ten years and the people that answer these phones does not appreciate their job.

This company is who my job goes thru for our deposits or I'd already canceled it. The customer service is the absolute worst. No communication between, the company or the card. If you're lucky they will email you a week later, if money comes up missing out of your account you will not get it back, they also cancel your card which they don't tell you about until after, they don't mail you another card unless you order it and pay 10$ for it, or you can order multiple custom cards for them to reject and charge you 5$ for. Meanwhile you still have no money and no access to it.

With Netspend, I get prompt notifications as far as deposits or anything that I've used on it. But when I call customer service, their system keeps referring me saying, "Just go to the app if you want to check your account information." So, I'm like, "No, I want to speak to a human." That's the only thing I don't care for. Other than that, I'm totally satisfied with my experience. They have always been helpful and friendly. I'm usually confused when I'm calling and the reps are always really cool with me and let me understand what's going on.

I'm very upset with Netspend. I explained to them that my account was hacked by my granddaughter. Brinks also cut in and said that they were going to close my account with them and Netspend. I was hurting that they called me a liar when I didn't do anything. I would have rather that Brinks and Netspend get together and get information before they accuse a person. My money was confiscated and my account was gone without my permission.

Netspend has been reliable so far. It's never failed me. I use it all the time. It's got low monthly fees on it. But I had to get a new card and I'm not able to get the normal amount I was able to get. I'm gonna have to contact them and see if I can get that straightened up. I would also prefer somebody that's understandable when you talk to them.

I get paid two days quicker with Netspend. I like the Anytime Alerts feature because as soon as you use it, it'll let you know what you got left. All in all, I've had a great experience.

Efficient, dependable service. Customer service reps. are competent. Phone support does not have too long a wait time. Reliable app. and website services. Services work as advertised. Customer support reps. answer and help with questions and help resolve issues quickly. Customer support is also professional. App. and website services accurate and in real-time.

So far, I have not had a problem. I will give a better answer next time that I will receive a direct payment next month. I will be able to give a more accurate response in January or February. When I have called all of the people know exactly what they were trained. Thank you.

Worst experience ever and unfortunately after 5 days, I’m still trying to get access to my money on a pre-paid card. I wish I would have looked at the current reviews on this company because every issue is the same. They took my money and won’t activate my card. I spent 2 hours again today trying to get a supervisor just so they could hang up, act like they couldn’t hear me or kept putting me to the automated system to restart everything all over again. I will be taking this to the Better Business Bureau and going to let everyone else that had their money stolen from this company to do the same. Do not get this prepaid card. I’m warning you now, it won’t end up good.

As a Netspend customer of nearly 10 years. I have continued using netspend for their reliability, accuracy, and consistency. I have yet to have a single issue while using netspend. And when my card was lost and unfortunately had been fraudulently used. Netspend was clearly concerned, and assured me that my account was safe, and will be reviewed immediately. And in no time the fraudulent withdrawal was released back into my account. Thank you netspend for giving me confidence in your services, and for giving me the security no other services have been able to match.

I love ordering online to purchase my things I want. I love shopping my card in stores. It makes life easier for me. I love going online to order my food. And I can order it and pick it up. I like going in Uber and using my card. I can get my beer with it. And groceries. I love this card.

I tried call and get new card activated and that didn't work. I couldn't understand the customer representative. He barely spoke English. I've used NetSpend for years and never had a problem. They weren't putting my money on my card from survey junkie for surveys I get paid for. Yes I am disappointed in NetSpend.

I have had this card for 10+ years. I got paid on 11/28 and proceeded to buy groceries and pay bills. Forward to 11/30 when I tried to get money to pay my mortgage. My account was closed for fraudulent activity. I didn’t realize paying the same bills I paid on my card for years was fraudulent. I was told it would be 10 business days to receive my refund. This is absolutely ridiculous. I should be given the option to do transfer to remove my funds from the account. I now have no access to my paycheck to cover gas or any other expenditure.

I've been with Netspend and I wouldn't trade them for anything in the world. Some fraud happened with my card back in 2020 to where Netspend gave me all my money back. I had to change my card and pin number. Almost close to $1000. I thought I had the Anytime Alert. At one time, I had it, but I don't have it anymore. Since I've been back here in Michigan, it has been a few times I didn't get the notification that would say it's being processed. The last of couple times, they just put it on there and I see it. And they would tell me it's being processed, and they would tell me the amount it is. But I've seen the last couple of months now, they just put it on there and not give me a notification. But it has always been around the same time, between the hours of 1:30 and 2:00 on the day I'm supposed to get paid off.

Netspend keeps you in control and I like the way they block it when somebody tries to hack me. Also, I use the direct deposit and it's pretty easy.

Netspend's Anytime Alerts come in very handy. I'm a frequent user of that. You text your card number and they send you back the balance. Any time your card has been used, it shows where it's been used, what it's been used for and how much. In case somebody else is using your card and you don't know anything about it, you get alert on that. That's very helpful for me. I also use the reloadables and it's very easy because it's more than one location close to me. It's not a hassle or you have to pay a major fee. It's simpler, and I like simple and non-complicated.

I've been banking with Netspend since 2016 and for the last few days, it's been a nightmare. My checking account has been compromised twice, back-to-back and they are not doing anything to protect my account. I do not get any answers how this is happening nor have the ability to speak with a manager. I've had a total of $1450 stolen from me and no results. I have changed my username and password about 10 times in the last 4 days. I DO NOT Recommend using netspend. Saving you the headache.

Netspend is expensive. It's a good card, but if it's gonna cost 18% to spend $10, the interest rate seems quite high. They also don't apply the purchases for credit ratings. I thought Netspend would have a positive effect on my credit, but it didn't, so I just put it by the wayside.

I've been with Netspend for a long time and when I had a problem many years ago, I called and a representative took care of it right away. Since then, I have never had a problem and whatever they told me that they'd do, they did it. Having the card is a way to make sure you don't mess your money up. When it's time to pay your bill, you pay on your card. And you got some people that take money off the card, which is good. Also, the fee is not really that high. It only costs 3.95 to load your card. They put the letter out saying that they charge now to take money off, but I don't really care because it doesn't really matter.

With Netspend, I get paid early and I can check my balance on the app. They're doing a good job keeping everybody's card safe as well.

I get my direct deposit sooner with Netspend, and the product features are very convenient.

I love Netspend. I've been with them for a long time and it's cool. Everything is okay. I don't get stuck doing anything. I don't have problems changing the password. Once every four months, I would cancel my card and get another one due to hackers. I get social security, so there are two checks. One check is $34 and then the other check is nine something, and they're both direct deposit. I get the little one first, and then I get the bigger one. The other one is a couple of days later, which would be the one for the third. The one for the first would be the $29 check. Netspend is really good.

Netspend was a better deal because they charge no fees. The reps handle us properly. We're doing a bit better, keeping money on there.

Netspend is very good. I use it to pay bills or go out to eat. The reps were good and it was fair dealing with them.

They sent me a card in the mail. I tried to activate it and open an account and they denied me and wouldn't give me a reason why. And I asked three or four times and they just ignored the question, the last time I asked you said they would check into it and I haven't heard nothing yet. They're pieces of ** if you ask me and they don't need no reviews whatsoever not any good ones.

I went to an ACE check cashing place, and I signed up with Netspend there. They give me a temporary card, and the original card came in the mail. I pay certain bills with my Netspend card. I like the anytime alerts.

I like Netspend. I've had it for probably the last five years and I've enjoyed it. It has worked out well for me. It's always guaranteed that my check is on the card on the two days prior to my payday. The transaction and receiving my check with direct deposit are flawless, so I would highly recommend it. I get the Anytime Alerts any time I do the transactions. They're good about accessing my account online to see my transaction history. I’ve asked my son to look into it. It's a reputable and very trustworthy company that he would be satisfied with. It’s been a good experience and I'm very happy with them.

I'm using my Netspend card for internet buys. I like the alerts. They are good. Everything is okay. I'm happy. As far as Netspend's customer service team, they pick up the phone and they speak English.

I love Netspend. I get direct deposit and I usually get paid a couple days earlier than just waiting for my disability check. It is so easy to add money and a reasonable fee. I get my tax refund direct deposited as well. I do not have a bank account and this way I don't have the hassle of getting a check cashed which is almost impossible without a bank account. I really enjoy netspend and would highly recommend it to anyone. I actually have two of them so I can keep better track of some of the bills I have to pay monthly. If you need to pay anything with a visa this is the way to do it.

I did not feel like I got the answer I needed. Could not understand the person that was talking to me. Tried to call back to talk to someone else. I just need to pay my bills and now can't as she said that she will send out a new card and not be here until 11-15-2023.

I have been a customer with Netspend for a while now and I like the service they provide. They always try and help with your needs no matter what. They help with your concerns, always kind to the customers during and after the call ends. Thanks for your service and loyalty Netspend. ❤️

16 day wait on card, now unable to activate. Unable to access funds in account. Extremely difficult verification process. 30+ minute hold times. Your representative hung up three times, one being a supervisor. I am terribly disappointed after being with your company over two years! I will not recommend your company to anyone!

I've had this Netspend account since October 2021 and I've only had to use it for things that I buy online. It's the only way I make use of the account and card both when I can't get to places to buy the same items online. If anything I would recommend netspend to anybody I know regardless of what they already use.

After 14 years, Netspend turned on me. I get a monthly check from VA - and have been disabled for over a year. I used Venmo to pay my rent for 36 consecutive months no problem. Last month they declined it & set a daily transaction limit shy of my rent. I NEVER abused that account, but they said my transaction was suspicious (& the 35 other months weren’t suspicious). Customer Service had to Western Union me my rent money because my account was locked for 30 days. "It was a system glitch," they said.

I absolutely love Netspend. Something just happened to me, and they were on top of that in an instant. I was going to order something, and something popped up and said, “Did you just try to order $198 in Florida for something?” I live in Connecticut and I said, “No. That totally was not me.” I blocked the card right then and there, and I was so grateful for Netspend.

I have an issue with their customer service. It is annoying that people don't understand English. It takes up a lot of time to get the request done properly. There's a loss of translation somewhere, and it's very frustrating when you're dealing with your finances. Especially with that type of card. It's for a special reason, and the customer service is lacking in that regard with the communication skills. Other than that, my experience with Netspend has been excellent. I can transfer funds within minutes. The alerts on my cell phone come in in seconds. I can buy something and I'm standing there and it goes, “Ding!”

Using the Netspend card has been good and I would highly recommend it. I use it a lot when I do grocery and pay bills and it has worked out well. The Anytime Alert is great. Anytime you do a transaction, you immediately get a response and it tells you how much has been taken out and what your balance is. The reload center is great too and the cash is available in less than an hour.

I love the convenience of having direct deposit and if needed the overdraft option as well as the security features that helps keep me feel protected. The fact that I was able to keep my old card in the event chip readers done work. I would and have referred this card to everyone. It is been accepted everywhere I have went unlike many other prepaid cards out there.

Netspend charges too much. They have a third party taking $1.50 and then they're taking whatever they need to pay their bill. When I put money on the card, they charged me $3 and something to put $50 in. Then, when it's time to pay the bill, they're gonna charge me again. I don't like that at all. It adds up every time I pay a bill. The reps are knowledgeable and NetSpend is good for whoever would wanna have them. But I'd rather use my own bank and checking and savings account. I would rather use my own card too. That way, I won't be charged.

Netspend is quicker and more accurate but it works the same as any other card. I like it because as soon as something gets taken off of there, Netspend alerts me on my phone. They send me a text within seconds, which I like. But you can load just $999 a day. It'll be good if you can load about 2,000 a day. Sometimes you can't get in touch with their customer service. The phone just rings. But most of the time, it is good when you do get in touch. Netspend should get some better English-speaking people though. You don't even understand what they're saying.

I love Netspend. They take very good care of me. I went to banks and they charged me more money than I made in overdrafts. And if I didn't have enough money to cover something, they would not cover it, and charge me some horrendous amount. Netspend doesn't do any of that. So, if I slip up on something, they got an overdraft protection that covers me. And if it's not enough, they don't charge me extra. It's the most fantastic opportunity I've had in dealing with a company that treats me fairly. My Social Security checks would come faster than they would come in the mail, and directly on my check. And every time I spend something, it would tell me how much I have left and how much I have available. It's great. I don't have to remember how to add or subtract to it for me. Most of my family has Netspend.

Whenever I spend money, I like it 'cause Netspend would text me and it would show how much I spent, where I spent it, and how much I had remaining. They were also positive when I had a question about my account a couple of times. They would explain it to me and I'd understand. It was always good.

My experience with Netspend has been good so far. I haven't had any problems. Netspend has better options than the other ones. It has low overdraft fees. It has certain free ATM withdrawals and free money transfers from one to another. I like that you also get your direct deposit two days ahead of time. However, they have this $5 thing every month that you have to pay and it comes out of your money. Sometimes I would be short of money because we didn't know. I wish they would stop doing it.

I would not recommend Netspend to my worst enemy. They don’t care about their jobs. They are there just to tell you the same thing every time you call them. I purchased a few Netspend prepaid cards and I have tried for months now to get my money from them because they froze them. I have sent them all the information they have requested and they will tell me they have 14 day turnaround time every time I call them, it’s the same thing and I wait another 14 days just to hear the same thing. I cannot get my own money back that I loaded to their cards and it’s very frustrating. I would have never thought that it would happen to me but it so don’t believe the good reviews outweigh the bad ones because it just might be you next time.

Netspend is as professional, if not more, than any card I've ever had. I really love being able to look on the app at all my transactions going all the way back to the beginning. Two times I tried to buy something that wasn't real and they stopped my payment and saved me from a bad experience. I can tell that they value me just as much as I value them.

I called Netspend to reactivate my card and it was good dealing with the customer service rep. I use it for the reload and it takes a good five minutes.

Having Netspend has been great so far. I've just had one problem on Google Pay. But eventually, I got it resolved. I also had a compromise that was my fault. I said, “No,” and I meant yes. And they got me a new card right away. Get NetSpend. They've been very good.

I don't like Netspend anymore. I purchased $20 to get gas and another $15, then a $20, and I don't see how that came up to $118. I don't know if they charged $20 for transaction fees, and customer service was not really helpful. I have direct deposit, and they just took $118 out of my check this month. I'm going to another bank next month.

My Netspend experience has been good. I use the Netspend card in stores like Walmart. I utilize the gas, too. I put money on it somewhere and it was very easy. I just show them the card.

I use my Netspend card when some place requires a card to pay a bill or when I order something. I was a victim of identity theft twice. It was a bank card and a bank credit card. So, I chose not to have one and just use prepaid cards when I need one. When I checked balance on the card, besides the fee for using it, it was not correct. It was less than I should have had in there. They were supposed to put the money for a wrong prescription back on the card, but it didn't happen right away. It took a while. But it got straightened out.

Everything is perfect with Netspend. I lost my card and they gave me another one. They are very helpful and the reload locations are everywhere.

I explained my situation, that I do not get mail at my physical address and that it needs to go to a P.O. Box. They still sent the card to my physical address. I have found someone who will listen and help with my situation, so keep your card.

Lost money on my debit cards. Bought $500.00 worth. By the time I used them they were depreciated. Not Happy. Will NEVER Buy Again. I called several times. Got the same answers like they were All reading off the same page. You have deceived your cards like to sell them. Won't stand behind them. Cheat people out of their money.

I've been with Netspend for about five years. It's a good gig. The only thing is I'm an online shopper, and if they catch something that's out of my spending gig, it's a hassle because they shut down my card. Also, I usually have to deal with a foreigner. I got no problems with foreigners, but I can't understand them and they can't hear me. I had to deal with team at Netspend when I was at the liquor store and I needed a drink, and they were like, “Oh, God, Brett. Your card is denied!” I said, “Run it again” and then I went outside and called Netspend. The only thing that upset me was it was a foreigner and it was gonna take forever, so I was like, “Okay. I made that charge. Just put…” and he said, “No, you already told me that you didn't.”

I got a couple of cards with Netspend. Each one of them helps me pay off different bills. I travel a lot, so one of them is strictly for when I spend the money, to save up for when I go out of town. I use Anytime Alerts. I get deals all the time, like when I load money. Or sometimes, people owe me money, they'll cash it into my Netspend account. Sometimes, when my boss has a chance to do it, they'll put it on my account. However, I had times when I needed to talk to somebody and I couldn't get through. It would take forever and a day. It would get on my nerves, especially when I was trying to take care of business.

Everything has been nice. My Netspend card was breached a couple of times, and they got right on it and sent me a new card. I'm glad to have the card. We went on vacation to see one of my sons graduate. After we left, we went to a dinner and I gave them my American Express card after dinner was over. The guy went in the back and stayed a while and we were wondering why he was taking so long. But he came back and he gave me my card back. We came up to Richmond and about a week later, I was at Home Depot buying some stuff on a Saturday morning and somebody was using my card in Anaheim. A rep called and let me know. Luckily, I have a Lifelock.

Using the card is really easy and the Anytime Alert works pretty good.

I have a pay-as-you-go card that I got through H-E-B and I use that a lot for my online shopping to avoid fraud. There are quite a bit of fees when you do a credit or debit purchase. If those fees are lowered, that would be nice. Other than that, I like the convenience of NetSpend. There's always an ATM nearby that takes the card. Plus, the customer service they provide is amazing every time I call in like when I need to get a balance inquiry or I'm not able to get into my mobile app. I recommend you get a NetSpend card right away.

I bought a NetSpend debit visa and when I set it up, it was not money in the card however, the company asked for Social security number, address, birthdate, phone number, email. Even though the receptionist told me that it was not money in my new card, he insisted to ask for a bank account info, I said, "Stop. You already told me that it is not money in my card, why do you want my info?"

The features of NetSpend like anytime alerts and account transfers are very convenient. I go to Walgreens when I load my card. Something happened with the loading of the card one time. I loaded the card but it didn't show me that it was loaded, so I had to call customer service to see what was the problem. Another time, I had to call them because I wanted to check on why we have to be charged when we load the card and when we use the card. So they explained that too because it was the type of plan that I have still. Now, when I use the card, it's a charge. The fees are not that significant. But, those small fees can add up. But they're fine because I don't use it that often.

My doctor's office went to no cash so we have to use the Netspend card. Everything is handy and smooth. However, it's $4 every time I put money on my card and when I use my card, they charge $2.

For starters the card and banking isn't great. Other places such as dave, chime, and greendot offer better options. They charge you monthly charge and still you get charged stuff like at the atm I get charged $3.50 from the atm and from them but if I don't pay the monthly subscription then I also have to pay every single time I use the card. I have been with Netspend for over 6 years now, at first I didn’t mind it because I liked the card I had, it has my son and niece as a pic on it and I liked the fact I got paid 2 sometimes 3 days early, but everything else was not so likable.

I really like Netspend. The nice part is that I get my Social Security check way early. I've had a few issues but they get resolved. A couple of times, I've had to have new cards because they found an issue they didn't like. They closed the previous one out because they thought it was not like me to do transactions like those they found. They were right on top of it and let me know.

Netspend is very reliable. And if you have a problem, it might take them a while but they will take care of it. I use Cash App because I’m my son's payee, and when I sent him his money, my card got locked for suspicious activity. But once I called Netspend and let them know it was me doing it, they unlocked it.

If it's something I plan on getting, I just put it on my Netspend card and then I use it that way. I've used it several times, and I have gas card on my Netspend account and it's easier to use. Just go there at the pump and don't have to go inside. Any time I use my card, I get alert on it. And if they see anything that doesn't sound right, I get that alert too. I love those. When I had to talk to people, it has been perfect. They would get to the bottom of my problem and straighten it out for me, or if I had to, I would get another card.

I've reloaded money in Walmart a couple of times before but I’d rather use direct deposit. I can immediately access the money and I don't have to go into the store and do it. It's easy for me to just get it directed to the card so I can just use it instantly. I use the Anytime Alerts feature and it’s very convenient. I talked to Netspend's customer service team regarding what I needed to do with something else and everything got fixed.

My experience with Netspend has been positive. I bought it to use for online purchases and paying my bills online. I have the Anytime Alerts. They're very convenient. I go to a store and load it with cash. One thing I am finding inconvenient though is, when I first got the card, it loaded instantly. Now, I have to wait 30 minutes for my funds to be on the card. But it's easy to find a reload location. There are two stores here in the small town I live in that I can reload at.

I love everything about Netspend. It's easy to use my card. I love how I get my money a few days early. Also, customer support is great. Every time I had a question, they were always there to answer.

They offered good deals. I'm able to get deposit money a little earlier. I love their professionalism. Everything they promise you, they come through with it.