Netspend Reviews

Since when do we put in our full social security number for a prepaid debit card?! Now I guess because you made me do that to get my balance. Inappropriate. Doesn't not protect me. Get with the program!

I have been with Netspend since 2017. I've had all my deposits and tax refunds etc...long story straight, I cannot link my card anywhere to show my history, Plaid will not allow me to link up my statement. I used to be able to, but now all that comes up is no information found. Like when I need to connect my bank account somewhere I can't anymore, with apps like Brigit, Albert, etc, I wish there was a way to be able to show my history!

These guys tend to give people the runaround; Their customer service is run by a bunch of clowns that don't know what they're doing half the time. Don't waste your time on the phone. One star is too generous for these guys.

Netspend closed my account after I added money to it, said I'd receive a check with my 500 left in it, but I want it expedited!! They said within 7 to 10 days, then I was told within 20, I really need my money.

Whenever taxes hit your account they freeze it after every transaction and then the website doesn’t let you sign in forcing you to call them and be on hold for over an half hour just to get access to your own money!! This only happens at tax time or when there’s a large amount in your account!! It very unnecessary and very inconvenient!! Playing games with other peoples money is NOT fair! So, I’m gone as soon as my NEW BANKs card hit my mailbox!! No branch to visit when issues, just hold on the phone until they decide to answer, smh.

I received a card AND account without ever giving any of my information to this company. When I called customer service, they said that a 3rd party sold my information to them. I asked if they thought it was safe to send a LIVE card in the mail to an unexpecting customer, and they said no. This is absolutely a shady process.

I called customer service because there was fraudulent activity on my card. I spoke to Liz. She was so helpful and got me my new card by the next day with no problems! I’d recommend Skylight Netspend to anyone who works a customer service job or those who receive tip out income.

I had my card blocked for a unauthorized payment, and I'm going on a month without a replacement card. I had funds that went to card more than a week ago, spent nearly 2 hours on hold, then called back the next day 2 more hours. I was told I would have to wait until the very last 10th day for card to arrive. They wouldn't let me transfer the money to another one of their cards 2 agents, 2 supervisors,

I find it impossible to get through to talk to anyone. I found someone using my address to set up their account and need to report a fraud but they make it impossible. Why would I work with such a company?

On my payday, I couldn't access my account! This company put a block on my account! Closed my account! I did not get my pay! That I worked all week! Kept getting the runaround! Then claimed they put my money on Moneygram. I couldn't get my money from Moneygram. Then they tell me I have to wait 7 to 10 business day for a card. I couldn't pay none of my bills! I couldn't get no cash out.! Then if I wanted my card sooner I had to pay $25 dollars for the debit card to come a few days sooner! My bills that were connected to this account, came back unpaid! Couldn't get cash cause they claimed it takes 24 hours to 48 hours business days. I didn't get my direct deposit! When I said why don't I close the new account and give me my money! Customer service again gave me the runaround!

I have been so frustrated with this company. My former employer opted to use their pre-paid Visa cards for final pay, but why didn't they just use direct deposit? I received the prepaid card and followed their lengthy instructions to convert the card to a check. I went to my bank and they weren't able to honor the check - it was declined so I received a -$1.00 transaction fee for the decline, meaning I couldn't cash the check because the account was a dollar short! WHAT A racket. There is no way to contact or get in touch with a human either. I had to resort to sending an email. I just want my final pay.

I opened my first NetSpend account 14 years ago. At that time I had all my deposits going there including my monthly disability. After dozens of major issues happening multiple times and being denied access to my money plus customer service who could care less. I finally had enough and switched my monthly deposits to a new company but continued to let my yearly tax refund go there because they pay early and I didn't want to have to change my info with the IRS and risk being flagged.

I'm a 63 yr old Army Veteran. I use Netspend over the years to avoid using my Navy Federal card online. I recently transferred money that I use to pay for heart, cholesterol and blood pressure meds after suffering from a Heart Attack last year. Netspend put a block on my card and I have no idea why? The asked me to email them identification and they will inform me after receiving the documents on why my card was blocked. I still have not be granted access and I need that money for my medication! I'm going to seek counsel and never use this services again!

When you guys change the account format you made the card useless. Can't find the flash pay id. It's horrible. I have been with Netspend for years. Never had an issue. You changed it a few months ago and it's been a hassle ever since.

I have had the same Netspend account since 2009. I have never had an issue nor reported any fraudulent activity. My direct deposit when it ever 2 weeks from the same company. Just recently my employer payroll corrected our benefits deductions and realized some employees were owed credit. Very small credits but indeed money that was owed back to me. For some reason the credits had to be deposited separately and they were tiny amounts.

This is by far the biggest robbery ever! They take $2 every freaking transaction, why? How tf is this convenient. Why would ANYONE want to use this card. This is for rich people, not people trying to get on their feet or start over. I don't recommend for anyone

NetSpend is a scam! Anyone thinking of trying out this BS should be mindful. I mean look at these reviews, I only wish that I had researched it before I put my money on a card. My story is facts and NetSpend you can hold your sorry excuse that you want to assure that this is fixed because you don't care about anything or anyone other than taking people's money and telling us that "it's for our security purposes." As if I need you to secure my money from me you sound so stupid.

I had Netspend for 10 yrs. Recently had frauds happen on my acct, (1 day after they took their fees out), 2 months in a row. And they Refused to refund all my money For the one's that happened this month! I do NOT RECOMMEND Netspend for your banking needs!

I've been with Netspend for over 22 years. In the beginning they were good. They tried hard. But I am going to tell you - whoever owns them now? Pathward, Ouros? Whoever it is doesn't give a flying flip for any one of their customers. You can't go anywhere with the phone system at all. They are down constantly and days you cannot touch your own money.

Netspend has declined a very important transaction I needed, even after I replied to the fraud alert text. And there is no customer service after 5. Pm. Netspend is trash, do not use. If you want to dispute your transaction after 5:00 p.m., you will not get one person, only a poorly working automated system.

Do not trust Nepspend with your money!! I had to use Netspend's debit card account because my employer used them as a temporary solution to pay employees until they were completely on-boarded. I received the debit card, activated it, and confirmed money was going onto it. After a few weeks, I decided to withdraw the money. There are a few ways to get money, but they all cost and are a hassle. One way is to use a pre-printed check, which requires 2 authorization codes just to cash. Supposedly, it can be cashed at Walmart. Not true! They rejected it. I tried another check cashing location, and I was told NetSpend was flagged as fraudulent in their system. So second attempt failed. Next I took it to the bank printed on the check "US Bank." That process was arduous with not results.

Horrible place to bank with, they will close your account and steal your money! If you like your money don’t bank with them because they will help people steal it and then got angry and closed the account once I started asking the real questions. Don’t trust them. I’d rather have a REAL BANK.

I have had a NetSpend account for years now and in checking my statements I have been ripped off ever since I've had the account, I called in to tell them about how they was ripping me off, first of all, they cut my card off and they say it was lost or stolen, I explained that that was not the problem. The problem was with them ripping off..I have not been able to use the pathways machine since all it says is this is all I get when I try to, restricted card...I've had charges on my card to from out of this country for a pet store, I don't have a pet?? I have been charged for going buy stores and I paid money, and NetSpend charged me. They even charged. Me for a T-Mobile and copied it and made it into a bill.. Man I tell ya enough is enough!!!

Terrible bank. Gonna be honest after 7 years of the same job direct deposit one day I wake up and they terminated my bank account with over 600$ in it. They won’t tell me why & didn’t even give me my money! Said I have to wait 20 days for a check while my kids starve. A shame this bank should be shut down.

My mother has been trying for over a month or greater to obtain her retirement and disability benefit check. The only thing she has received is no assistance from NetSpend. This banking institution allowed thieves to fraudulently deplete her account. This left her in the predicament in the inability to take care of her basic needs for example paying her rent for her retirement home, delays on doctor visit, no groceries. This company has no compassion and or ownership in regards to fraudulent behavior. I will highly recommend that you run fast away from this company if you want to survive in today’s economy. We are still waiting on her to receive all of her funds back. Again run fast away from net spend. We have sent numerous of emails and countless number of hours on the phone with them and still no results regarding resolution and making my mother whole based upon their negligence.

I will be filing a complaint for illegal account closure with FCC and additional reporting agencies. I was left on hold waiting for a supervisor for over an hour before the line was disconnected. While on hold I received an email stating my account was closed. Where is my money??? My address was not verified before closing the account!!

Just made 2 deposit of $400 for the $100 bonus. Never received it, every time I called to request the $100 bonus reward Netspend customer service hang up the phone. Plus they charge you $3 for taking out money on your account using Cash App. This online bank is a joke.

NetSpend has treated me unfairly. They have decided to keep my money, from a refund of goods that was credited back to me, they're keeping it till they decide I can have it back. I have filed a BBB complaint and I've contacted a lawyer just because the way they did is not ethical.

I don't know how anyone can be happy with NetSpend. I think the other reviews are fake because I got the card in the mail activated it and then I tried to log into the app on my phone and it locked my account. Then when I call customer service for help multiple times I get people who can barely speak English and they make the situation worse, not better and tell me they need more information from me to secure my account..

NetSpend is a fraud. They won't let me close my account because all my money was taken with tons of virtual cards and NetSpend is still letting it go on. Customer service hangs up on you, can't talk to supervisors or in that manner anyone that's willing to do something. In my opinion everyone in the company is part of the scam. I talked to a lawyer and will be filling a lawsuit against NetSpend for their negligence and definitely not protecting or securing my account. My advice to anyone out there is to not trust or use NetSpend or you will be violated and scammed in every way possible.