Netspend Reviews

Do not trust Nepspend with your money!! I had to use Netspend's debit card account because my employer used them as a temporary solution to pay employees until they were completely on-boarded. I received the debit card, activated it, and confirmed money was going onto it. After a few weeks, I decided to withdraw the money. There are a few ways to get money, but they all cost and are a hassle. One way is to use a pre-printed check, which requires 2 authorization codes just to cash. Supposedly, it can be cashed at Walmart. Not true! They rejected it. I tried another check cashing location, and I was told NetSpend was flagged as fraudulent in their system. So second attempt failed. Next I took it to the bank printed on the check "US Bank." That process was arduous with not results.

Horrible place to bank with, they will close your account and steal your money! If you like your money don’t bank with them because they will help people steal it and then got angry and closed the account once I started asking the real questions. Don’t trust them. I’d rather have a REAL BANK.

I have had a NetSpend account for years now and in checking my statements I have been ripped off ever since I've had the account, I called in to tell them about how they was ripping me off, first of all, they cut my card off and they say it was lost or stolen, I explained that that was not the problem. The problem was with them ripping off..I have not been able to use the pathways machine since all it says is this is all I get when I try to, restricted card...I've had charges on my card to from out of this country for a pet store, I don't have a pet?? I have been charged for going buy stores and I paid money, and NetSpend charged me. They even charged. Me for a T-Mobile and copied it and made it into a bill.. Man I tell ya enough is enough!!!

Terrible bank. Gonna be honest after 7 years of the same job direct deposit one day I wake up and they terminated my bank account with over 600$ in it. They won’t tell me why & didn’t even give me my money! Said I have to wait 20 days for a check while my kids starve. A shame this bank should be shut down.

My mother has been trying for over a month or greater to obtain her retirement and disability benefit check. The only thing she has received is no assistance from NetSpend. This banking institution allowed thieves to fraudulently deplete her account. This left her in the predicament in the inability to take care of her basic needs for example paying her rent for her retirement home, delays on doctor visit, no groceries. This company has no compassion and or ownership in regards to fraudulent behavior. I will highly recommend that you run fast away from this company if you want to survive in today’s economy. We are still waiting on her to receive all of her funds back. Again run fast away from net spend. We have sent numerous of emails and countless number of hours on the phone with them and still no results regarding resolution and making my mother whole based upon their negligence.

I will be filing a complaint for illegal account closure with FCC and additional reporting agencies. I was left on hold waiting for a supervisor for over an hour before the line was disconnected. While on hold I received an email stating my account was closed. Where is my money??? My address was not verified before closing the account!!

Just made 2 deposit of $400 for the $100 bonus. Never received it, every time I called to request the $100 bonus reward Netspend customer service hang up the phone. Plus they charge you $3 for taking out money on your account using Cash App. This online bank is a joke.

NetSpend has treated me unfairly. They have decided to keep my money, from a refund of goods that was credited back to me, they're keeping it till they decide I can have it back. I have filed a BBB complaint and I've contacted a lawyer just because the way they did is not ethical.

I don't know how anyone can be happy with NetSpend. I think the other reviews are fake because I got the card in the mail activated it and then I tried to log into the app on my phone and it locked my account. Then when I call customer service for help multiple times I get people who can barely speak English and they make the situation worse, not better and tell me they need more information from me to secure my account..

NetSpend is a fraud. They won't let me close my account because all my money was taken with tons of virtual cards and NetSpend is still letting it go on. Customer service hangs up on you, can't talk to supervisors or in that manner anyone that's willing to do something. In my opinion everyone in the company is part of the scam. I talked to a lawyer and will be filling a lawsuit against NetSpend for their negligence and definitely not protecting or securing my account. My advice to anyone out there is to not trust or use NetSpend or you will be violated and scammed in every way possible.

I found a $250 Netspend prepaid card that I misplaced. I registered it immediately. With all the fees they charged, there was only $35 left on the card. DON'T USE THEM!!! They stole my money for inactivity.

I received an email stating my account was closed from me and suspicious activity. I didn't authorize the closing and they are taking $20 from my account and the rest sent via check. I talked to a lady who claims she talked to a supervisor and she didn't. She just talked to the people that closed my account. I have had this account for many years. I pay bills and receive direct deposit to it. I'm very upset about this matter and I am not going to stop with the complaint of this matter. This is how you treat long term clients? I think they should investigate these issues and none who speak english. I am putting this on every site for reviews to take away from any future stealing of accounts. I am moving to Chime. They have better customer service and speak great English. I am Contacting Supervisors, BBB, and other places where it can't be ignored like I was on the phone.

I love the Netspend prepaid debit card. I can do anything with it. I've been with Netspend for many years and had very few problems. And the problems I had got taken care of quickly. Except for one. But that is in the past. I do like the fact that they won't pay if it's not the normal thing you do. Except one time. Now on the other hand their on-line app (even the new one, witch I just got off of) sucks. The AI can't do shit. Not even answer a simple question. But it can understand when you call it stupid or a cuss word.

They keep taking options away. You can’t cash a check and you won’t receive daily updates about your account. My card was hacked and the only way I knew about it was over the daily updates. Chime has all of these options.

If I could give them no stars, I would. They suck. Their customer service sucks, they lie. They cheat. They stole money, their president's a sham. He charges you 2.95 for a prepaid card or she, I don't know. That you can get it like your local, 7-Eleven and stuff like that. But what they don't tell you is when you add your money to that, you pay that 295 fee. They're going to hold your money hostage from you. They're going to make you send in an ID and another form of proof of who you are. That's got your address and your name and their cause that says college transcripts, stuff like that in court documents that are notarized.

I've been using the app for more than a year, I pray this helps somebody! Even when I keep the app locked (except for purchases), they take out funds I do not wish to pay for anymore. Granted, I can call the company but money is never to be taken out of an account that is locked. I'm asking that you correct this. Thank you. 👍

I was scammed by fish bear studio, a company I have never heard of for almost 1000. Netspend for 6 months said they would have someone call and never did. Took 2 months to get a new card and I still do not have my money back. I closed my account because I expect better customer service when I report fraud. This is sad that I have to leave a review to possibly be assisted. I gave you all a 1 only because I could not put 0. I will never recommend Netspend to a soul due to how I was treated with fraudulent activity.

My card has been stolen and I'm waiting patiently to get Netspend to help me out on my claim since October 31. I was told about a provisional credit but haven't received or heard anything from netspend. I have been with them for over 7 years and I'm a retired marine veteran of 25 years. I'll keep everyone updated on outcome.

I have been with Netspend since 2006 and they upgraded me to an All Access card in 2008. I have a savings account also and if they think your card has been stolen they will block the use of your card. The only drawback is the twenty dollar overdraft fee.

My account was hacked. They gave the runaround. Put me on hold forever and never come back. Transfer me to line that no one answers. Have so called VPs call and never call back. Then after all that they sent my check back to ssa after 6 months. I had been working with them to get it back. They completely ruined my finances that I was trying to build up. They face no consequences except this review. Put your money anywhere but with Netspend.

Updated on 09/01/2025: Netspend said that they responded two days ago. I didn't see it. Don't know if my last one went through but I'm a Veteran with Grandkids that I love spending money on. To have Netspend or Takeskin rob them makes a bad America. $1203 is what I am owed on my card and they won't give it to me.

I’ve been able to manage my finances better because I can put my money on my Netspend card and use it to pay my bills. I don’t have to worry about anyone pulling money out without me knowing because they send alerts asking, “Did you buy this or not?” I love the way it’s performing. It’s great.

I wanted to try an online banking company that was okay and got the Netspend card. It took a while for my direct deposit to come in ‘cause my payment had to go in 20 days before the deposit. But it’s a good thing to have and I’m happy with it.

Netspend is fine and I’ve had no complaints. I’ve contacted them a few times but sometimes, the accents of their customer service reps are too strong. Other than that, I would recommend them.

This particular card company takes advantage of others by charging lots of fees. I closed my account out shortly after being charged a fee just got have the account immediately after funding it. It stated that there were no fees to have and use the account and card. NetSpend does not stand behind what it advertises and promotes. NetSpend claims that there is no way to waive fees for its accounts and cards. Thus, a NetSpend account and card are not recommended to anyone who hates being nickel and dimed just to have and use an account and card. This is highway robbery. I would not recommended NetSpend to anyone.

There was a brief interruption of Netspend internet service in which we could not access our accounts. A phone call to the 737 number explained that it was not an isolated problem and that it would be remedied as soon as possible which was greatly appreciated. Access to my Netspend account was quickly restored by Monday morning.

Netspend offers the best choices. The Netspend card is better than what I had before ‘cause it’s convenient and easy to use. I use it for direct deposit and withdraw money from the ATM, and there’s a lot of ATMs close by, so it's been okay.

I have been using a NetSpend card for a while now, and I haven’t had a problem. I just put money on it. The fees are not that much. The customer service is very helpful.

I chose Netspend because they're the quickest I could get a card. It’s very convenient, and the price was pretty neutral. Everything was fantastic until last week because I had a fraudulent webpage pop up, and they canceled my card. I just had money deposited in my account, and now I gotta wait for the card. I paid to get a card in two days, and it’s been almost seven days now. I have not gotten my card yet.

When I first got my Netspend card, it was taking $1.95 off every time I used it. I didn’t know why at the time, so I called and they told me why it was doing it. Their customer service is great, and Netspend is a great card to have.

I just had a fraud problem with my Netspend Card and Anytime Alerts helped me by getting an alert saying that I had authorized someone else to get alerts. I investigated and found out that someone had gotten into my direct deposit account and put their phone number there. I don't know how these people do this stuff, but they do. I called Netspend, and it’s very easy to speak with their representatives. They’re very helpful, courteous, and professional. I had to close everything down, which was an inconvenience. But at least it helped me to know that someone was trying to get into my account.

My experience with Netspend has not been good. Anytime you use NetSpend, you gotta pay for it. They are charging to transfer money from CashApp, which they weren't doing when I first signed up. They shouldn't change the terms in the middle if it wasn't like that when you first started. If somebody CashApp me, I can pick it up on my NetSpend. NetSpend charges the person, and then they charge me too. They charge a percentage depending on how much you’re transferring from your card. I don’t know if that’s something fraudulent, but they are charging a lot.

For the first time in banking have I felt secure, heard, easy banking, looked after. I'm very very satisfied in banking thank you so much Netspend. For all your hard work and being there to answer all my questions and coaching me through some of my rough patches. Thanks once again, I'm a happy customer.

NETSPEND Representative(s), are very professional, knowledgeable & I'm glad they know how to resolve any banking issues, that I may have. They are fast thinking & problems solvers. They have kept my accounts safe & secure. Seventeen years of great service & have proudly told others about NETSPEND. Thank you!

It seems as if I must replace a card almost once a year due to some kind of fraudulent purchase made on my card. Why is it that I get compromised often like this annually? And then there is a long wait time to get a new card and often, I can't even login or activate a new card.

My card was mistakenly charged and then revoked by Netspend. The very next day they had my money sent to me so that I could use the cash. My wife was really ill and in the hospital, and the rep was very compassionate and went above the call of duty. I would highly recommend Netspend to anyone.

Netspend app not working. I try logging on it goes to app not available retry. That is not working. This has been going on for a week now. I was told to uninstall app which I did not able to get app to work either. Just says retry. What's up with it.

Yes, I recommend you all to a friend because I think your bank solve my problems. Thank you. And I will tell anyone else about you all and I know they will probably reprimand someone else to your bank so keep up the good work. I commend y’all y’all y’all are doing a good job and may God bless you all.

Hello, I've try to call many times but I was confused. The bank account, it's trouble account number but it's good for me. Please removed all account debit card because I received one card is work but I did activated card, not working because the account someone have as out. It's not mine. Please remove 2 card in routing number.

I get what I need it for, although I don’t like paying $1.95 for debit payments. But, I’ve been able to trust you with my money and I’m close to Kwik trip where I can load money onto card. You’re missing some of the “bells and whistles” of some other debit cards. But I’m satisfied with your service.