Netspend Reviews

It's easy to use. Put only the amount of dollars on card for paying online. If there is a dispute about payment or if company charges your card twice for same purchase, Netspend will recover overcharged amount & put back in your account. There is person to help by phone. Been great for me. Get one. Nice to have the freedom & control of your account.

I wish the monthly deposit were more on the same date like the 25th, not 26, 28. 25, it would help me out and I could plan on when I can pay my bills. The early the better.

On or about July 30, I was expecting to receive my refund. It took them sometime because I was disallowed EIC (Earned Income Credit) a prior year. Anyhow, they sent my refund to Netspend. I was looking forward to buying me a house and as using that money. Well, my apt was broken into and everything was taken from flat screens, my kids' jewelry things that identify me. I also noticed all my cards were gone, so I called to cancel them all out. Well, every one of them got cancelled except my Netspend. I called it in. As I called it in, I noticed a couple of transactions on there. I immediately let the Netspend representative know that I have been a victim of fraud and this card needs to be cancelled out.

I was a Professional Truck Driver traveling the 48 states. I found my card accepted everywhere. I could set up recurring payments and pay my bills on time. I am now retired and get my Social Security check on time and still pay my bills on time.

There has been times that my old number somehow surfaced after it was locked and canceled, that somehow there were fees on my debit transaction that were not pending anymore, but were given back to me due to the fact it was fraud. I'm a male that's 44 years old. What in the world would I need with a bathing suit order online and I'm paralyzed? SMH & LMAO!!! Which my card information has never been given. Those guys are great. Plus transfers are low. But I wish they had a monthly % rate on transfers out and that is very low according to a certain reasonably number of transfers.

I have had Netspend for more than 9 years and it has been great. I have used it for direct deposit and enjoy the fact I can get my check two days early. I am able to put money in my savings account whenever I need to.

The NASCAR Member Club made an unauthorized transaction from my wife's card. I contacted customer service right away and filed a dispute. The issue was handled in a professional manner and was resolved quickly. This was not the first time we had to do something like this. I would gladly recommend Netspend to anyone as their card of choice. Thank you!!

This is the best thing I've done in a long time. I have completely eliminated banks from my life. I travel a lot and with direct deposit, text alerts, and now savings options, Netspend has made it so simple to manage my finances. I have recommended this service to my family and will never return to the banking system with all the hassles, business hours and fees I was paying at banks. Thank you, Netspend, for making my life so much easier!

I just want to say thank you, Netspend, for my card. I had it for 3 or more years. I had my sister get a card. My best friend get 1 and my son-in-law too. I just want to say THANKS.....

I have used my netSpend card in many places, in very difficult situations and I feel secure having my netSpend card. I am on a budget. So I only load what I am able to spend. So it helps me stick to my budget. I can never spend over my limit. When I order anything online, I use my netSpend card because I know that it will only be charged for that item and any attempts to be charged more will fail.

It takes me 1 hour to attempt to make A MONEY TRANSFER.

My payments for my cable bill always arrive immediately and they are always received on time. I appreciate the prompt service that I received from NetSpend and they are always friendly.

I love my card, I don't have to worry about over-draft.

I've been with NetSpend for many years. They have ALWAYS been reliable and excellent customer service.

I have had a NetSpend prepaid card for quite a while now, and I absolutely LOVE IT!!! I would recommend it to anyone for many reasons. I actually get my paycheck 2 days before everyone else. It only costs me $2 to load money onto my card. It has a savings account, that allows me to automatically put money into from loads and direct deposits AND IT EARNS INTEREST! It has an app so I can manage my money on the go. Very few fees, Payback rewards. It has bill pay. The only complaint I have is when I call in to customer service, it can be very difficult to understand some of the people that I talk to. However, with all of the positives, this little negative can easily be overlooked!

I love my card. I use it everywhere. I haven't left home without it.

I am very pleased at what a great tool that card had become to me in managing my disabilities payment. I went from earning 20,000 dollars a month and not knowing how to survive on $1,350.00 a month. Had no clue how to meet my bills and to survive in my new world of no income. It was the the income I must learn to survive on. Their fees are not always reasonable all the time but I am learning how to use my online information to know my financial status. It has not been easy but they have helped me survive. It is a shame that happens to people all over the country. Thank you, NetSpend, for everything!

I have been a member for 4 years and I have never had an issue. Online banking very user-friendly and offer great services. Loading money is easy at Speedway or Super America gas station with instant text alerts. I receive direct deposits one to two days early which is a huge plus. I recommend spending $5 to get your card today and participate in the monthly plan for $9.95.

I was not able to hold a bank account. But I have had this account with Netspend since 2008. I would recommend them to anyone who has problems with bank accounts and needs to have access to paying bills with a card.

My wife and I have been Netspend customers for almost 3 years now. I ran $45,000 in direct deposit through my card in the last calendar year. Netspend has helped us with an $85 overdraft protection that we have used WAY more than most normal people would probably choose to use. It ends up taking $100 out of my next week's check, but to have the extra $85 when we need it (or just want something at that moment) has been a tremendous benefit!

I have been a customer for six or seven years. In that time I have had some issues and they have always taken care of me. My last issue put me in a bad situation. I just got paid and lost my card. I needed to access my money so I was instructed to get a temporary card and Netspend loaded it for me and then transferred my money back to my new card and even waived some fees for me to show me their appreciation for being a loyal customer. It might not sound like much but it was a life saver. The whole transaction was seamless. I have a high level of trust and confidence in Netspend.

Great service. Have never had a problem with Netspend in my time with them.

NetSpend has been my card(s) of choice now, going on Five (5) years, and it's my second card with an "Ace Elite Debit Card" as my preferred card of choice. The advantages of my NetSpend has been its acceptance across our nation as both a debit card and credit card when checking into hotels, shopping at any major consumer outlets, check cashing identification or merely using it as a secondary form of identification. What's also great about the card is that it's like carrying around a bank account full of money. It's there when needed and you don't have to write a check to get it.

I have had no complaints for the last 5 years. This is a good company and I tell all my family and friends to use this card.

Netspend is real good to have. You get your money on time if you have it deposited. I love Netspend is best way to go in banking your money. Netspend is the best way to go.

I've been a NetSpend card holder for years and have enjoyed the many benefits it brings to my shopping needs. It's much better than a regular card as you don't get all the service fees that a regular card brings. It's been so good that I've invited family members and friends to be a part of my NetSpend group. By making them members it's saved me hundreds of dollars every year to send them money when I need to, instead of paying high prices with Moneygram and Western Union to send them money. I pay a very low fee to put the money on my card to transfer it to their NetSpend accounts in seconds. I really enjoy the card while I'm in the Austin, Texas area as I go to the HEB Stores in the area and I'm able to load money on the card at no charge. Certainly I recommend the NetSpend Card to all to help them in all their shopping needs!

My husband has a NetSpend card as well. It's awesome to have a card that has so many great assets. I enjoy being a NetSpend customer!

Hi my name is Abigail and this is my commend. I'm proud to be a client with Netspend for the last 4 years and a half. I'm glad for their services because I get my money on time, never had a problem. So I do recommend people to open an account. I did refer my sons, my brothers, my friend and boyfriend. Thank you very much.

I have had a NetSpend card for over two years and could not be happier. I tell EVERYONE who is still writing checks how much easier my life is with this card. ALL payments and purchases I make on my card are almost immediately (within minutes) accounted for on my account and I get a text message within minutes telling me of any transactions that have taken place. This keeps me 100 percent on top of where I am financially. No more waiting for a company or person to deposit a check and waiting for it to clear. No surprises. Quick and easy!

My Netspend card helps me and my family on a big scale. I am able to transfer funds easily and effortlessly with online banking options and tools. I am able to use my card online for purchases and to pay bills. My Netspend card is an essential part of my daily life, thanks Netspend!

I'm very satisfied. You guys alert me when my kids spend my money. No discrepancies at all. I feel confident getting my family friends to you guys. Great service.

I am very pleased with NetSpend. I like getting my check through deposit early, up to 2 or days early. I would recommend NetSpend.

I’m happy with my card and its features. I thank you for the chance to get paid faster. It’s just the wait time for the money to hit the card but I’m still happy about it all.

Customer service was very polite and helped me when I needed some answers. I would recommend Netspend to anyone.

I have been very pleased with Netspend and the Netspend card. They have solved all my problems when I have either lost or ordered new cards and also helping me keep track of my spending or transferring money, or even paying a bill.

This card has been a blessing and a savior. It’s quick to set up and easy to use.

Great partners make life better in every way and a great financial partner makes handling life's financial challenges easier.

My experience with net spend is fair. Sometimes they were helpful, sometimes not, just depends on which CSR was willing to go the extra mile.

I have been a loyal Netspend customer since November of 2008. When I had charges on my account that I didn't authorize Netspend helped me get my money back. I would highly recommend Netspend to anyone who wants to get a prepaid credit card.

A few years ago when I was laid off and a local credit union actually dropped me and then reported that I was a risk for a checking account ... NetSpend for me came to the rescue and has been a extremely helpful in me re-establishing a regular bank checking account! I'm glad they exist or I would not be able to bank my college fund deposits.

Love the cost fee to maintain the account. Love the payback rewards. Love the convenience of being able to shop anywhere. Love the transfer options. Love the direct deposit. And so much more.

I do enjoy getting my direct deposit paycheck a day early. It has saved me on many occasions. And I have recommended the card to others. The only thing I would change is that I have sometimes found it difficult to get a hold of an actual person when I call customer service with questions. Once I actually was put on hold for 58 minutes!

I use my card whether at home or traveling. But it does come in especially handy when I travel. I work for a business that requires me to travel on occasion. I do not have any credit cards, because it is so easy to over spend with them. However, there are times that I need a credit card when traveling and this card works out perfectly for my needs. I can use it on my business trips when one is required. I can load only what I can afford to spend while on the trip and not worry about overspending, and I receive text when I spend to keep me on track! The NetSpend card is the perfect solution for my situation, so thanks NetSpend!

I love my Netspend account because it's like a prepaid bank account. It has a lot of good features that will help you manage and save your money. I also love the direct deposit because my payroll checks will be in there 2 days in advance. I haven't had any problems so far.

All my questions have already been answered very quickly and I have never had any problems using NetSpend.

Very satisfied with the card since I have had it. Had good customer service explaining the use of the card, what features it had, how early I receive my benefits. I would recommend this to my family and friends.

I have been a member since 2006…never have a complaint. Also when I have asked a question through the website, I always get an answer in a timely manner. Thank you Netspend.

I have been a Netspend customer for several years and I give them 10 stars!

I used to have to run to the bank to get money as I did not have a debit card, only an ATM card. Now it is so great to call in bills, make purchases and withdrawals from the bank with the same card. Thank you NetSpend for being there for me.

I bought a temporary card from Bartell's here in Seattle this past week and loaded it. Then I had a direct deposit also load onto the account this week. And wonderfully, the direct deposit hit the card a day earlier. But then I went to log into the account and I had error messages saying I couldn't log in and now my card is being declined when I try to use it. No message as to why; it just says declined and I can't even access the account to see what is wrong. I guess I was suckered.

Two hours ago, someone completed a MoneyGram bill payment for 390.00 from my account and I called Netspend dispute department and they told me that they could not file a dispute and that MoneyGram would have to. I am furious because I called MoneyGram and they told me I have to file with Netspend. Now the call center is closed and someone is freely spending my money without anything being done!! I will take this as far as I can. Something has to be done about this bank not protecting consumers' money or at least filing the appropriate dispute actions.

I'm writing this more as a Warning to YOU reading this so that you may take heed and not get this CARD. It is not worth the HYPE it proclaims. Don't fall for the get paid two days faster. What they don't tell you is that you can't rely on that. It's not always two days faster and they will blame your employer. It's very inconsistent. Don't fall for the $10 cushion or overdraft privileges, because when those unauthorized charges come through and they will, those little meaningless perks will not matter to you anymore. Keep reading to find out why!!

Within 12 hours of my review/complaint yesterday about how they handled my dispute, they locked me out of both accounts I have with them. No response as to why. They said they tried to call but were unable to reach me. I had no calls on my caller id and no messages on my voicemail.

My name is Donnie and on Sept 13 I bought a reload pack and attempted to load $300. When I went to load the card it told me the card had already been used. I called and was told to send over some documentation and I did on 9/17. Well after calling a few times for updates, I was finally told on 9/30 by an incompetent manager that the documentation was never received. I became angry because I was never told between 9-17 and 9-30 that the docs were not received. Well I resent the docs on 9-30 and was told the matter would be escalated and that was a lie because since I have called 3 times and continue being told it will take this 10 business days.

Both myself and my daughter were in and out of hospital for the past six months. A relative used both my NetSpend card and PayPal prepaid MasterCard (NetSpend) for online gambling, I filed a dispute in August for charges in June and July. I was told that I would get a credit in 10 days. Then on the 10th day they said I had not faxed documentation in. I still have the fax confirmation page that I did. I even called after that and was told they had everything and I would get a credit. So I faxed it again and was told I had to wait 10 more days, then was told 14 days. Then on the 14th day, I was told I didn't get a credit because I didn't fax documentation in and was told it would be 45-60 days. No one has responded to my last emails about an update or credit. Is there anywhere I can file a complaint at?

I have had a Netspend card for several months. They are fairly adequate as long as you do not need assistance. They do not have a US based customer service center so once you need help, you will get someone on the line that can do very little more than what you would be able to do by accessing the website. The customer assistance will only be able to read you answers from a predetermined script. My card is currently blocked and I still have no explanation as to why or spoken to anyone who was not giving me a "canned" response. It is now 3 days and although it was the weekend, I have had no response to my calls or my e-mails. If an account is blocked, they should not accept your deposit. Now, I have no way of accessing my money and no response from them as to why or how I can fix the situation. Very poor customer service if any at all and a complete lack of concern regarding the fact that this is my money and the lack of access has caused a great deal of hardship.

On October 1, my deposit was late. Then the next day while trying to purchase some groceries, the cashier told me my card was declined. Mind you, I have two children to feed. You think they care? Please!!! So I looked online to see what was going on. When I tried to log-in, I got message saying there was a problem with my account. So I called the number that was given. When I spoke with a rep, they told me my account was blocked and that they needed documents. "Huh?" I had this account for several months and now all of a sudden they need documents. Why wasn't this requested when I first opened this account first of all then. They couldn't explain to me why my account was under the fraud investigation. All I kept getting was the run around from these guys.

I would not refer or advise anyone to use NetSpend. Their service is very poor and unpredictable. I have been a NetSpend customer since 2011. Recently, my direct deposit has been loading on various days at various times. My employer sends my payroll out on the same day at the same time every pay period. When I call NetSpend, no explanation is given and the representative barely speaks English and no matter what I ask, a robotic script is read. This is ridiculous. As of now, still no Direct deposit posted. I am shopping around and will be so glad when I can switch companies. NetSpend is gambling with people's lives and livelihood and they don't seem to care. Consumer beware. Don't get involved with NetSpend!

I got a msg that on Sept 19, 2013 530.00 was transferred out of my Netspend acct so I called Netspend and was told it was to another acct in my name that had been activated that day. After explaining I didn't have another acct both accts were closed. Netspend has a security problem somewhere because of all the other complaints of this kind on the consumer site and I fully expect to get my funds returned to me for that reason. I believe either an employee is defrauding the customers or their online services are not secure. I have never had identity theft before and feel the blame is Netspend's. Don't use this service. They can't protect you from their own employees and/or website hacks!!!!!!!!!!!

I would love the card more if they would get rid of ATM fees like a lot of cards do and you would have more people using this card.

Today I wanted to transfer from my savings account to my checking account in order to make a purchase at T-Mobile, only to receive an error message telling me that federal regulations only allows me to transfer 6 times within a month. So naturally I called the customer service number (866) 387-7363, follow the appropriate prompts only for the messenger to tell me that "all of our customer service agents are busy with other callers. Please call back at another time." Then the ** hung up on me. Nice customer service! I called the number back 8 times only to get a busy signal when I followed the prompts to speak with a customer service agent.

1000s bucks missing from my account, called and talked with them. They have no fraud department or anyone who cares. Asked for a supervisor because the first was no help. Get this, they tell me to call the FTC and report it. My account shows a transfer to another account in my name. But they are so dumb they can't tell me who created it or how. All they said is call FTC. What is the FTC going to do? They don't have access to NetSpend's systems to figure out what happened. I tried to tell then to freeze my account so no more is taken out. They said, "Yes sir, we will do that right now." I wake up the next day and another $1000 is gone. Don't use this company. They don't care about their customers.

Yesterday I got online to purchase something simple with my NETSPEND MASTERCARD...the same as I have done for the last 6 years.... This is the message I received: "YOUR CARD IS RESTRICTED." What? I trusted NetSpend (like a stupid sheep for the last 6 yrs) so my first thought was something is wrong with the website, so I sent them an email. In the meantime, I figured I'd pay the 50 CENTS & speak with a NetSpend operator to see if they could tell me anything...

I have only had netSpend Prepaid Card for a few months, so to have this issue early on is definitely a problem. I receive my pay direct deposit to my card every other Wednesday. As of today, I have not received my pay nor am I able to contact their office. I have tried all their toll numbers, getting an alarming auto message stating my call can't be completed at this time. This very much concerns me, especially being that my pay was to be deposited today. Not satisfied at all with this experience.

I have been a netSpend customer since 2004 and for the most part the service has been great! However this year 2013, major issues have developed with netSpend. Most of their customer service reps do not speak good English. You constantly have to repeat and explain why you are calling. When you call, you are put on hold for long periods of time. The line disconnects or if you are fortunate enough to get a rep and they have to transfer you... you wind up back at the prompts where you have to start all over again. With direct deposit, they claim you get your money two days earlier that if you were using a conventional bank... however, that is not necessarily the case.

To begin, in the past, I was terrible with money. Very seldom did I plan or go over how to budget my money. Bank accounts were closed because I didn't balance my accounts, which usually ended up with many overdraft charges. The overdraft charges were killing me. I have very bad credit right now but am working on trying to repair it. NetSpend has given me help with this card, I can still do debit purchases, pay bills online, and work out a budget plan to cover the essentials. I know it isn't recommended to overdraft, but when you work paycheck to paycheck and an expense comes up, the three overdrafts a month that you are permitted if approved has helped me dramatically. For I'm kind of a loner, don't have friends or family to borrow money from. And I really don't like borrowing from a friend or family member, because I like making it on my own. So thanks, NetSpend. You're helping me reach my goal.

I sent my wife to withdraw cash from the bank. She swiped the card and entered the pin. The transaction went through but when the teller asked for her ID, the bank canceled the trans. because she wasn't on the acct. Now netSpend is holding all of my money for 30 days until they can sort it out even though they talked to the bank and received paperwork that the transaction was voided. Be prepared to talk to 15 different people, get the runaround, not get a straight answer and still not get your money.

NetSpend this morning sent me a text saying that my account has been closed and I have money in my account. They will not let me withdraw my money and they said I have to wait two weeks to get my money and that left me with no money. They said my account is under investigation and I can’t use NetSpend ever again. I been with NetSpend for more than 4 years. No one is being helpful and I’m broke and don’t know why they took my money or got it on hold. Sept 24, 2013.

I applied in 2011 to get NetSpend card for my tax refund (which I never received). When I got the card and tried to activate it they said there was a problem and the account was closed. I never even used the card. So I called, they ask me some questions and gave incorrect answers according to their records. I was able to get a name that was used but they wouldn't give me any more information. I spoke with someone who told me they no longer had reason why I was being denied credit. I thought on a prepaid Visa? It turned out my Social Security number was used on a few other accounts and a co account holder. So these people who have stolen and used my ss# are entitled to privacy and I get no information. You are encouraging fraud by allowing this to happen.

Last Friday, $348.88 was taken from my account through Bravofly, a travel agency. Not my transaction. The money was either stolen, or a huge mistake made. NetSpend will not return my money for at least 7 days, if at all. My due bills are not being paid. Car payment is overdue now. All through something I never authorized. When do I get my money back? Do I need to hire an attorney? I deposit nearly 4000 monthly. I can afford an attorney if necessary.

I have been a NetSpend customer for a year now. I couldn't be any happier and I know for a fact I picked the right card to go with when I went with NetSpend prepaid credit card company. I would like to share a few things that I have experienced this past year as a NetSpend customer. NETSPEND COMPANY has the best customer service employees working for them and every time I have ever had to call about anything or had any questions or any other concerns that I might have had, they have always been very helpful, friendly and have always been willing to go out of their way above and beyond to make sure all my questions or concerns have been answered.

Last Tuesday, used my card as credit at a gas pump. I was never informed before this, I would have to go inside and pay with my NetSpend card first. Anyway after putting 6.01 in a 2 gallon container, ten minutes later I received a text stating 49.14 was charged to my card for fuel. Since then I have not had my account cleared of that charge. And NetSpend claims it is up to the merchant...If that is true, then why does my account show 6.01 charged off my card? Not happy at all.

Thank you. I really want to stay with your company. I am sure it is a matter of something I didn't set up right in my payment schedule, and if we can get it so I can talk to a real person. That would be all the better. I am glad I found this site.

I have been a member since Jan. 2012. I have never had any issues. I get my money 2 days earlier, customer service is great. And the ONLY issue I have had was resolved the next day. I would recommend this card to anybody. It's so much better than a regular bank account.

I am not happy with NetSpend. First, I think it is rude you never get to talk to a real person. Your robo system is awful. Then I have been locked out of the website for a week now. Plus my money I sent to NetSpend was returned. This is so crazy. And not a good way to get started. I wanted this type of credit card for a reason. I am seriously thinking of cancelling and going with someone else. Let people talk to real person. It might be saving you money but in the long run you might be losing money.

All I can say is "WONDERFUL". I have had my account with NetSpend Debit for over a year now and find it to be safe and always correct. My direct deposits are always prompt and I am alerted when there is any activity to my card. Very satisfied with NetSpend.

Your service is excellent and I spend hundreds of dollars, mostly with Amazon every month. I don't have bad credit but without a credit history, I can't get a credit line. Consequently, I have to pay upfront for everything, even my car. I'm currently saving $20,000 for a new car in 2 years. I don't mind, it's just inconvenient and timely. I applied for a store card at Amazon because Discovery card said that if I can maintain a store card for 6 months, they would probably approve me. Amazon's bank turned me down, even though I spend thousands of bucks a year on their good discounted products. A pro sax for one third the price was the item. I quit my job as a fireman due to injuries. I had excellent credit. They retrained me as a computer tech but I re-injured my back. I then had to apply for my veteran's service connected benefits, excellent income, but I waited so long, 6 years homeless. I refrained from using my credit cards while on SSI. I understand the system and I just have to adapt by saving. I only worry that if I have to move at 70 years old and having a low a credit rating, I'll be stuck in poor housing. As a fireman, I received 2 gold medals and 1 unit citation for bravery. Just doing the job I love and miss so much.

On Sept. 15, 2013 my NetSpend account was compromised. Someone in Chicago got my debit card number and PIN number and went to the Walgreens ATM and withdrew my savings and checking account and cleared out my bank account. I live in FL and have never have been or know anyone in Chicago, IL. I filed a police report in my city as well as Chicago. NetSpend has advised me that an investigation will take place and I need to wait 10 business days for an update!! They have not and are not giving me a credit and are telling me to be patient and wait for the 27th for an update. I have change in my account and no one is helping me in the process. I can't explain the frustration this has caused. I have no money, no resolution. I've been a loyal customer for over a year and never had my account in the negative. I want my money back and justice!!

I love Netspend. This card is VERY awesome. I get paid before everyone at my job!

I truly hate that if I have a problem and need to speak to a rep, it is sad to hear that I will be charged $0.50 just to get connected. The availability of customer service is critical to the satisfaction of the customer.

Netspend is the BEST prepaid card out there. I have my payroll checks deposited to Netspend each month and with early deposits, I can expect my funds earlier than my payroll date. My daughter is in college and she also has a Netspend card. It takes seconds to transfer funds to her. Netspend is a reliable card and I love it. Thanks, Netspend, for taking care of me and my family.

I always have my direct deposit 2 days sooner in my Netspend credit card than in my bank account! I love this feature!

I've been with NetSpend for a while and I'm really happy with the benefits such as overdraft protection, text alerts, and bonus shopping rewards. The customer care team is very polite and helpful. Great card!

I love my Netspend card. No damn bank issues to worry about. Just great service.

I enjoy my card and like getting paid a day or two early. It's also more convenient than writing a check. However, I wish prepaid cards could be used like regular debit cards. It's very embarrassing when I try to rent a car at the airport because a Netspend representative told me that I would have no problem using my card. However, when I got to the airport, I was told that I could not use my Netspend card to rent a vehicle. I could only use it to pay for the vehicle when it is returned. I just wonder why I received misinformation. Talk about embarrassing and inconvenient?!

I love that I have the ability to get my money soon as it hits my account. I also like the ability to pay for overdraft protection.

I have had no problems and I am very pleased with my Netspend account. I highly recommend Netspend.

I love using my Netspend card because it is so convenient and accepted everywhere. I have encountered a problem with a store that abused my card and Netspend immediately stepped in and solved the problem. Their Customer Service is the best. They are very nice and always put my needs first. I highly recommend using Netspend.

I really enjoy being a Netspend premier customer. I have all the amenities that I need and I really enjoy being a customer.

The few times I have had to call customer service I had very positive service. They completed my request rapidly and efficiently. I would not hesitate to recommend Netspend card service to my family and friends.

I started with Green Dot and had my card compromised and switch to Netspend in January. I love the fact that as soon as my check hit the system, it's available for use, which is usually a day before the rest of my co-workers. The only issue I have is if I charge anything, it costs me an extra dollar for the charge.

I love my Netspend card. It doesn't cost much to reload and my direct deposit is in early every month. I can always count on my money being on my card in a timely manner.

I would just like to say that I have nothing but good things to say about NetSpend!!! This Prepaid card is the best out there and fees are minimal and Customer Service is outstanding!! I find it a whole lot easier than maintaining a bank account!! I have recommended NetSpend to family and friends!

I have it for 6 years and it's great. I love NetSpend. I recommend 100%.

I have had a very positive experience with NetSpend. Over the past 6 years there have been no mistakes in the account and deposits are posted in a timely manner. I highly recommend.

My experience has been a good one. Services offered have been services rendered. Doubt that I will ever go back to conventional banking ever again. I appreciate having access to my money as soon as it's posted. I absolutely love getting the text alerts every time my card is used. NetSpend is the banking choice for me. Thank you!

I've been a card holder for several years... In fact, I have 2 cards, a Visa & a MasterCard. I have never had any problems with either card, calling customer service, getting deposits &/or refunds credited to my account. My payroll is deposited 2 full days before my co-workers who don't use NetSpend. My only complaint is the ATM fees... Even when I use a MetaBank ATM, I pay the ATM fees, once to the machines & once as a withdrawal from my account... If I got free machine fees using a MetaBank ATM, my rating would be a 5!

I love my NetSpend Card because it gives me the freedom I need to spend just the amount I should spend and never go over my balance. It even deposits my funds two to three days ahead of scheduled deposits so if I want to, I can spend, which I choose not to do. It is a freedom that others banking institutions do not afford their customers. I thank Netspend for the opportunity of banking with them.

NetSpend is a fine way of providing secure and dependable deposit of my benefits... and management of my financial affairs, for some years.

NetSpend has helped our family take control of our money and budget. The immediate text alerts keep us informed of who is spending when and where. The budgeting tool is so easy to use and the automatic alerts remind us when we are close to our budget limits. We struggled with ordinary checking and debit cards. The checking fees were outrageous and we would overdraw because we did not always know what another family member had purchased. NetSpend keeps us in control, well informed, and it is so convenient with the direct deposit! Thank you for helping our family regain control of our accounts.

I am so happy with NetSpend and how they do their Direct Deposits. When the monies are released from my income source to NetSpend, they do not sit on the money for days and days. It is applied to my Acct. and is ready to use right away. This is the way all banks should take care of their customers... I am happy to be a NetSpend Customer.

I have had an account for almost 2 years and have had No problems. I get text alerts when my card is processed and I am Premier card holder with lots of great benefits!

I really like the way NetSpend handles my money. It comes on time right when I need it. I have told plenty of people about NetSpend.

I have been with NetSpend for almost 10 years and had 3 accounts with them. I have had a very good experience with NetSpend and much better service than any local or national bank. My paycheck has been on direct deposit for a long time now and I always can count on getting it as soon as they receive the funds, usually two days before payday. So I have my funds available before anyone else who deals with other banking servicers.

Over the past 3 yrs. most of my experiences with NetSpend have been exceptional.

I am a long time user of NetSpend, and highly recommend it to anyone looking for an alternative to checking accounts that feel free to sit on your money, hold it till they feel free to let you have it, and collect interest on your money. NetSpend doesn't do any of that. The day my money should be in my NetSpend account, it is there, and I have access! The only thing I would like to see, would be easy transfers to other bank accounts, and this would be an improvement on an already excellent card. Easy to reload, easy to manage online, easy to use!

What can I say, they are great and have been there for me every time I need assistance. Bumped me up to Ace Elite and gave me even more awesome features. Thank you!

NetSpend is the best online prepaid card company out there. I have used them for years and have enjoyed my experience with them. Their support staff is friendly and fast with help! They handle any claim or dispute fast! Overall, the best company on the net!

I have had NetSpend for 6 years, never had had a problem. Always get my check early. Excellent service.

I have been a Debit cardholder with NetSpend (Metabank) since 2010. I like working with their customer service people. I had just recently lost my Debit card and called in and their customer service agent was very friendly and took care of blocking my old card and issuing me a new card. I was lucky no bad transactions were pending or paid. Thank God. The experience was very informative and very helpful. I have and would again recommend a friend and/or family member to join the NetSpend (Metabank) family. I like that you have a chance to clear up an overdraft fee within 12 hours of your transaction, so you don't get penalized for a transaction you forgot about. You have time to deposit money in your account, to clear the fee.

I absolutely love my NetSpend card. It gives me the convenience of quick and easy access to my money, secure transactions for online purchases and even alerts for any and all transactions involving my NetSpend card. It's wonderful.

I have been a member for over 7 years now, and so far things are great. I like when I send an email to ask a question and I get a response within usually 24 hours. Customer service people are always polite and most of the time are able to help with whatever I needed. I like the fact that when my card was taken or misplaced, I was able to get things handled right away. The only problems I have had have been with my local Ace Cash Express office on N. Nevada and Fillmore. Several of the employees are not very friendly and sometimes a little rude. At least a half dozen times, I have gone in there over the last year and wanted to get a money order. Was told it was not working correctly or not at all. I have had to go to other places to get a money order.

My experience with NetSpend was very good until recently. I have been a NetSpend Customer for about 6 years with 3 different accounts. I have never had a problem with deposits and have had very few disputes with my accounts. I am very disappointed with the way my account has been handled recently and after reviewing and research the Corporation, I find that I am not the only person having these problems.

I love my NetSpend. It lets me pay my bills and direct deposit lets me get my money faster and customer service is nice and works fast to resolve the issue or answer questions you may have.

I wish it was easier to dispute a charge when looking at your account to tell what has been denied for payment.

Apparently all 1-800 phone calls are being routed to Consumer Call Center overseas, making it harder to communicate and obtain authorizations.

I am very pleased with my NetSpend card... so pleased I don't know what I would do if it wasn't around anymore. I am a single mother and receive child support on my NetSpend every week and so I rely tremendously on my card. The only trouble I have ever had and it wasn't really trouble, is sometimes getting a clear answer from some, not all, of the customer service reps. Most of them truly know and understand my needs but I have had some trouble when I don't get an exact answer to my question and instead get a script read to me... Other than that, THANK YOU, and I love the convenience of using my card and getting my deposits early and I know my money is safe ALWAYS.

Disputing a transaction - removal of an unauthorized charge. The customer service is amazing!!!!!! Quick and painless!!

I like NetSpend because I get my deposits earlier than anyone, sometimes two days before everyone else. I like that I can use my card anywhere, especially if I have to make a money order. They can take the whole (large) amount right off of my card unlike when I try to withdraw more than $300 from the ATM. I like and overuse the overdraw too much between paydays for emergencies but it is nice to know that it is there. I have been a customer for about five years. I would recommend to anyone.

I love my Netspend card. It has helped me get my direct deposits sooner than I would with a bank. The $5 monthly fee is fair & I haven't had any big problems using my card pretty much anywhere I would use a debit card from a bank. I like the SMS notifications which help me keep track of my balance. I like the $10 free spending cushion, the overdraft protection up to $100 & online features. I recommend this card to all of my friends & family. Thank you.

They would not reverse a charge that I didn't approve. I got it reversed and NetSpend blocked my account for no reason. My whole family uses overdraft protection but their accounts are not blocked because they are overdone. Why was I targeted?

I have always had very good service with you guys and very quick and helpful advice. I have never had a problem with anything, not my card or anything.

I have been a long time customer of NetSpend and feel that they are extremely proficient and when I had my account hacked - they quickly resolved the problem with no expense to me. I really love the text message for transactions. This is how I was able to learn my card number had been stolen! This system with NetSpend is better than a couple of banks I have used in the past. The only negative would be having to learn your way through the digital phone system to get to a live person.

I have been with NetSpend since 2009 and have nothing but praise for this company. I always get the service I depend on at all times

I have had a NetSpend acct for many years and have had no problems. My acct was hacked once and I was able to get it taken care of with one phone call. Everyone is Always extremely helpful. I would never go back to a traditional bank system.

I am so glad I have my NetSpend card and I get paid 2 days early and I love that. I can pay my bills right from my card on the computer... This card is great.

As a single mom who spent almost a year without a full-time job, my credit was destroyed. Bank fees were absolutely killing me. The NetSpend card has been wonderful. Even have overdraft on it. It is extremely convenient and I even have access to my payroll a day early!!!!

NetSpend is pretty awesome. It was hard for me to get a checking account so I signed up with NetSpend like 4 years ago I think. Anyway I have enjoyed it since. I get my check direct deposit and they never charge me for transactions, just $5.00 a month and I love it. I am really pleased!!!

My 24-yr-old dtr passed away this week. NetSpend has a small accidental death benefit I surely needed... NetSpend is the only way to go!

Yes, I have enjoyed the benefits and easiness of paying bills.

I love the way I have control of my money. I just like it and will recommend.

I am glad to have the cash card because it's easy for me to not need to carry money in my pocket plus I get my check earlier.

I am a payroll administrator for a large construction company in Arizona. We recently started using QuickBooks Payroll services. When I signed our company up for the service, there was an advertisement for direct deposit into a NetSpend account. I thought I would give it a try before recommending it to our 150+ employees. Here is what I decided: I will spend the rest of my days blogging and complaining on every website I can find to let consumers know how horrible my experience has been.

I had an account with NetSpend at a different address than the one that I tried to open a new account with. At the old address someone ordered a card (because I lived with them), and then made withdrawals. After I found out about the withdrawals I told NetSpend to close the account. The account was left with a $0 balance. A year later I go to open a new account with NetSpend and they tell me that the card was overdrawn by 94 dollars. Yet they wouldn’t give me any information from when or where the transaction was made.

I have been a Netspend user for the past several years. I like the convenience of using my card at any retail store, grocery stores, even for hospital services. I don't have to carry bank cards or credit cards because this is just like having one. It has been great when I travel because I can go to any ATM if I am in need of cash. Thank you Netspend for your service.

I have been using Netspend for quite some time and I have been receiving my direct deposit from my employer for the last two years. A few weeks ago my family and my two young daughters stayed at a hotel and I paid with my Netspend card. When we arrived home I checked the balance on my card and discovered an additional $150.00 charge. My wife and myself were bewildered. We immediately called Netspend to inquire about this charge. We were told that it was the hotel we stayed in and they had charged us $150.00 for smoking in our room. I was furious with the hotel and explained to the hotel manager that the reason we stayed at a non-smoking hotel was because we had our two young daughters with us. Why on earth would we smoke in the room?

NetSpend was my life saver! I had been battling type II diabetes since 2006 which resulted in me having to take hours and hours of leave without pay from my fulltime government position. Leave without pay left me not being able to pay some of the bank fees I had accumulated from not having enough cash on hand to cover automatic drafts from my checking account. So I applied for and received a NetSpend Card which saved my life. Now I was able to have my paycheck loaded on the card and use the card to conduct needed basic life banking transactions. After learning that NetSpend would allow use of my funds earlier than most banking institutions I just kept using my NetSpend card even after satisfying all debts with my bank. Thank God for NetSpend being my life saver! I love that you help people make the best in sometimes bad situations... NO Judgments, NO mishaps, just NETSPEND!

I have several debit cards and love them. I have recommended them to as many people as I can. It is the only way to bank, at least for me. Thank You.

It's unacceptable that any time I call, I have to wait well over 10 minutes just to get an agent on the phone. That does not create a good service experience. I had 2 screen shots showing my hold time but lost the 1st one when I broke my phone. I actually waited over 20 minutes.

First, I really don't want my credit card to be on the internet, so I used my credit card to purchase a NetSpend card. I am a Canadian visiting the US. I do online gaming and use these types of cards in Canada all the time. But they wouldn't let me purchase the card with a credit card. So I went and got cash. I purchased the card and loaded $50. I went to their website which said that if I was from another country, I would have to put in foreign ID, so I put in a passport number and it came back 3 times as invalid.

My problem with NetSpend is their automatic phone services. You can never get through to an agent when you need one with a cost and that's not fair to the customers who are cardholders. They charge to swipe the card, then charge to call and get the help they need with a cost. And that's not fair to any cardholder.

I’ve spent the past 2 years trying out just about all brands of debit cards. Since I’m talking about my experience with NetSpend only, I will not give out the names of the other cards I tried. I agree that NetSpend was one of the last ones I tried but this is what I found. Most major brand debit cards (not cards issued by your bank with a checking or savings; those are called an ATM/Debit cards) have a minimum balance requirement to start using their cards. Most of the cards I’ve tried charge a per transaction fee. This means that each time you use your card, you could pay up to $2.00 per swipe and on a few cards I tried there were time restrictions for spending money you have loaded on the card.

As a weekly direct deposit customer, we should have an amount we can use over our balance if needed.

I got my first Netspend card in 2013 when I did my taxes through TurboTax. My 11 year old daughter and I both receive deposits through Social Security so I put both onto 1 Netspend card to come Direct Deposit. The fees are low and we get paid early every month at least two days ahead of schedule! Also I have been referring friends and family and each new customer has earned me $20.00. Have nothing but rave reviews about Netspend!!

A month ago I went to a salon to get a pedicure. I was charged 25.00 then 5 minutes later I get a text that I was charged another 48.00 from the same place. I immediately call Netspend. They said, “No problem, we’ll take it off in the next 24 hours.” Well here it is a month later and still no refund! So needless to say, I’m not happy with your company at all!!!!!!!!

I have had my card since Feb of 2013 and I can honestly say it has been a very good experience from the first day. Anytime I have questions they are always there to help and will do anything to the best of their ability to get you the answers you may need. The customer service is top notch where I’m concerned.

I have had my NetSpend card for two years. I enjoy having this card. I can use it at any ATM, any store and I even use my NetSpend card to shop online. I think this card is a great card to have.

I love my NetSpend card. My payroll direct deposit is always at least 1 day early, but has been up to 3 days early. The custom text alerts makes it so I am alerted only for the things I want (deposits and daily balance). I only pay $5 a month and can use my card as many times as I want, with the exception of ATMs but all banks are like that. The customer service is always helpful and friendly, and I would recommend NetSpend to anyone.

NetSpend has helped me now for over a year. I would recommend anyone to try them. My family and I love the way we receive an early payday. Yes, that's right. They will help you get your money two days early. I have direct deposit. Check it out.

I have tried many prepaid debit card, and until I started with NetSpend, thought I had the best. I've been a NetSpend customer for a year or so and am very pleased with the customer care. They are always pleasant and eager to accommodate me.

I am currently a student of UoP. Every 6 months or so I receive an excess amount of funding into my bank account. I decided to go with Netspend and have my money deposited directly onto my card. However my school released the funds over 3 days ago and I have yet to see the funds in my account. The school did their part and now it is Netspend's turn to do theirs. I have called the 866 number wondering what was going on and no one seems to give me a straight answer. I am highly annoyed and very agitated. I don't understand why they advertise direct deposit to be 2 days faster than any other bank when they are already days late. I wouldn't recommend the direct deposit for Netspend if they continue with the lack of convenience.

It's great, it's perfect of netspend, and good time and right time of direct deposit, and I like it keep post of email. It's great. They're doing perfect jobs. I love it. Netspend has no problem.

It's the best money decision that I've made. I am very pleased, and I do recommend it to all my friends and family members.

At first I was very satisfied with NetSpend. I was able to have my Social Security Disability direct deposited into my account and all was well. Then one day, when I received a fairly large deposit of back pay, with which I was planning on purchasing a vehicle, I was suddenly unable to access any of my money. This continued for several days and I was quite frustrated. I contacted customer service and all they could tell me was that they were having some sort of technical problem and they had no idea how long it would last. At this point, I was so frustrated that when I was finally able to access my money, I withdrew almost all of it and went to a local bank to open an account and had my direct deposit switched. I gave a rating of satisfied but I was only somewhat satisfied.

Netspend is the best because it makes you feel like you're with a top notch bank. Thanks.

In all of my life, I have never experienced customer service as horrible as NetSpend. I had seen the thousands of bad reviews on hundreds of websites, including the 1,702 complaints on the Better Business Bureau. However, I gave them the benefit of the doubt and for over a year, I had very few issues other than the enormous fees (over $40 per month). I use the card as an alternative to my credit cards and bank-issued debit cards to protect from using my primary cards for my online purchases, having been the victim of identity theft on numerous occasions.

I have enjoyed my NetSpend MasterCard so very much!!! The best part, my social security check is posted on Friday instead of the following Weds. MUCH BETTER THAN THE BANK!!!

I have had a positive experience using Netspend. My money always comes in on time. I get text messages when I use it giving me my new balance. I pay all my bills with Netspend. I have used other cards before and always had problems with them. No problems with Netspend. Way to go.

I have been using netspend for a few years now. I love this card and all the benefits it has to offer. It is much more easier to deal with than a regular bank account. You can only spend what you have so it protects your credit as well. I love my netspend card. Since I have been using it, I have recommended to my family and friends. They, too, are now using netspend. This is a great prepaid account. I will continue to use this card for as long as I can.

I am glad that I chose to use Net Spend prepaid card for its convenience and accessibility. I enjoy using it for purchases and paying monthly bills. It lets me know instantly what my balance is before doing another transaction, which is wonderful. I also enjoy my over draft protection benefit, as well as receiving my benefits early. Thanks Net Spend.

I love it. I use it all the time. My direct deposit is set up and it's all I use.

Netspend has been a Godsend to me and my family. Long story short, my husband is in Delaware and I am in Florida. Us being able to transfer money to each other has been so easy. I am not sure what we would have done without this service!

I am very happy with Net Spend. I don't have to deal with over drafts or rude bankers!

Netspend is absolutely the best debit card I have owned. Hands Down the best.