Netspend Reviews

I am seeing all of these negative reviews but honestly don't understand since I've had an account with them since August 2014. I started direct deposit in October. I pay a monthly fee that was my option to sign up for. I have a premium account so therefore I don't have a fee every purchase. NetSpend has been very good to me and I receive my check early with their direct deposit. I suggest to those of you who have problems with the company to read what you are signing up for next time!

I had my 2014 federal tax return deposited onto my NetSpend card. I have been on the phone with customer service every day since the deposit! I was charged over $100 in usage charges AFTER I called and inquired why and was told that I was on a "pay as you go" plan rather than the $5 monthly plan and asked to be changed to the monthly plan! When I called back because of the additional charges the second time, I was informed you cannot change your plan mid-month you have to wait until the 1st of the month to change, the fees cannot and will not be refunded!

The NetSpend team were pretty good when they work with you for getting you your pay and everything on time and if you have any questions, they usually get right back to you. I contacted them because of their quick turnaround for payment for deposits. They are very courteous and helpful. Since using NetSpend, I've been able to pay my bills a little bit quicker. Thanks to my friend who recommended it.

NetSpend is where I get the bulk of my check and direct deposits to. I also like their overdraft protection. When I used it initially, it was just a little free direct deposit service and I simply wanted my check to come in quicker than they were processed through the bank. Now if I go to some places, they give me cash back also. I also use my NetSpend card to pay bills and make online purchases. I go online and I check my account. Sometimes I transfer money from one card to another card, like I've got my little girl with one card and I give her money, and one of my friends has a NetSpend account and I've been transferring some money to her too.

My federal taxes were processed by IRS on Feb 1st. I was told by IRS (through the web site) my taxes will arrive on my NetSpend card on Feb 6. On Feb 6 I still did not have the NetSpend card. I called and a customer service rep tells me it won't arrive till Feb 11, at the earliest. I informed her I had one from last year's taxes. She told me there was a block on it and I need a purchase on it to transfer my taxes. She proceeded to tell me she would get block lifted but would take 6 hrs. She was unsure if I could purchase with a block on it. I searched locations and tried to make a purchase, I was denied. I waited until the next morning (after the 6 hrs) and was still denied. When I finally spoke to a rep he says he doesn't see that a request to lift the block was processed and I could not transfer because both cards have to be 30 days old. Basically he informed me I had to wait for card to arrive and nothing could be done.

Geting a NetSpend card has been one of the best experiences that I've made. I get a text and an email every time I make a transaction and sometimes when my money get real short and I need cigarettes or something, I'm not embarrassed when I make a transaction. It gives me that grace. If I go a little overdraft, NetSpend will recognize. Also, the people in NetSpend have all been favorable. Whenever I had a problem with something, I could call in and then they follow-up with an email, a survey, to see how pleasant their representatives were and how they handled everything. I would recommend Netspend -- my experience with them was outstanding.

Wouldn't lift block even after settling small overdraft mistake from years ago. Now I have to wait a month for a check because they refuse to activate card.

I've had both good and bad experiences with NetSpend. I’ve had a really bad experience with one individual and I’ve never in my life had wanted to have somebody terminated at their job like this individual. He just was not listening to what I was telling him. There was also another time when I submitted a claim for $231 and got denied but they didn't tell me why. They tell you one time to file your claims online but then they tell you to call them and then they don't communicate at all. But NetSpend is a rather innovative way to get your money and use your money without having to pay bank fees. Banks hold your money. They're gaining interest off your money the moment they arrive. Not so with NetSpend. It has its faults but I’m currently happy with them right now. I’m able to pay my bills online and off-line through a virtual card, pay stuff online, get replacement cards.

Nothing is perfect in this world but I'm happy with the good overall experience I have with NetSpend.

I receive card and income tax return was sent to card. Was able to use twice. Afterward unable to get any money off card, was charged each attempt as well as each call to resolve issue. Also was instructed to change pin several times with no results.

I contacted Netspend because I was looking for my own prepaid so that I can do a direct deposit with (which I use frequently). I liked them. They've been very good for me.

I used Turbo Tax this year again, because it is a really good product that makes taxes super easy. I trust turbo tax and felt like the net spend card would be convenient & quick. It was, everything was great until I needed to withdrawals cash or transfer funds. I had not realized all the limitations they were putting on my money and currently I am locked out of my account with no one to answer for it. The more I research this topic the more frightening it is that I am not the only customer whom has been cut off from their money with absolutely no warning.

Horrible experience with NetSpend. Every time I've called customer service or logged into my account, all my stuff is messed up. The last person I talked to at NetSpend was disrespectful and told me, "Oh well, you can't access your account because it's not yours." Yeah right, I've had them as my same bank for almost five or six years now. Then they're trying to tell me that my old account wasn't active anymore and that I had to open up a brand new account for this new card, trying to get me all confused. So I know when I get paid, I had to switch banks because of them telling me that my money's not available to be taken out of my account.

This was the absolute worst decision I have ever made. I deposited my paycheck and they locked me out of my own online account as well as froze my card so that I could not access my own money. This was 24-hours ago. I went online and the online account says the information I am entering directly off of the card is incorrect. I went to an Ace Check Cash Store where I originally got the card and they could not help me either. All the phone number does is tell you they will call you back and then when they don't and you call them again the system says, "We are scheduled to call you at 1:10 (20-minutes ago) but if you would like to schedule a different call back four hours from now in a five hour window, please let us know." DON'T DO IT. THERE ARE BETTER CHOICES.

NetSpend has been fine. They were very good, and I'd recommend it.

Every time I use NetSpend card, I immediately get a text alert on my balance and that helps manage my spending. Even better, I get my pay, depending on which company it is, usually two days sooner than everyone else. Customer service is good. It’s not the best in the world but they’re on top of it. The representatives seem very limited in their ability. But other than that it’s been great. It's so much better than a bank. It’s idiot-proof. I’ve used direct deposit with multiple employers and multiple situations and that is the best part. If you return something at a store, a new policy stores are doing, they won’t give you cash. If you’ve used a debit card or a credit card, they’ll only put it back on that card. With American Express, it takes 72 hours and it’s a real pain. But with NetSpend, five minutes and it’s on there.

A member of my family has an account with Netspend and every month between the 2nd and the 6th they lock her account for some unknown reason. She has a direct deposit from the VA going into this account and then when they decide to lock it -- after the deposit has been made -- she is not able to pay her rent and other bills until after the 15th of the month when Netspend finally unlocks the account.

NetSpend is easy to use and their people are just friendly and knowledgeable. I went with them because they looked like they had the best plan on all the prepaid cards I researched, they had the least amount of fees. Also, I like it because I don't go throw money at Saks because I don't have to carry cash and I can do direct deposit. NetSpend also was able to solve one dispute that I filed with PayPal pretty quick.

My mother recently passed away. I had access to her account and transferred all funds over to my account so that I could pay her final expenses. NetSpend first blocked my mother's account so that I had no access to it, then they removed her SS check and her retirement check from my account. After numerous of calls, they instructed me to send in certain paperwork for her estate which I did. Now they are telling me that the documents which emailed was not acceptable and would have to be mailed. They fraudulently removed the funds from my account and closed her account. No supervisor will get on the phone and you are forced to hang up and call back only to have the recording state that they are experiencing high call volume and that they would call you back. WORST CUSTOMER SERVICE EVER!!!

It was sister's idea to contact NetSpend and it's good because now, I generally use my card as opposed to using cash and it helps me save. It's also handy and convenient since I don't really like to carry cash anymore and I like to order online now more than ever. I've never had any problems with NetSpend. Ever since I got my card, I've always just had whatever income I've come in just go directly into the account. I like the fact that you can’t use the card over the amount that you have in it, so it can help you from being overdrawn and then not having overdrawn fees. They even have a feature that lets you know via phone when your money's already waiting in the account. It's really convenient overall. I’ve told people about it.

I got Western Union NetSpend and activated it like about a month and just using it for a direct deposit about $1,350 then suddenly they locked my account and asking me to call to customer service. I called and after half an hour waiting on the line to be transferred to other department, they hang up! So, I called again and finally they asked me to send a proof of SSN, address, and identity and up until now I still cannot access to my account and losing my funds. I don't really understand what's wrong with this card. Stay away from NetSpend!!!

My experience with NetSpend was really good. I've been able to manage my finances much better since using my NetSpend card. I've experienced a lot of benefits since using this card, like I don't have to carry cash, and I've been able to use it to pay bills and make online purchases. I use the direct deposit more frequently. It's a pretty easy process. The team at NetSpend...they've all been good.

I have had an account for several years, and have ONE card. According to the automated system, there are multiple cards under my ssn. Oh really?! Customer Service is a joke. They say they need to do one thing to help, they do another (instead of disputing a claim, they reported the card stolen and I could not access hundreds of dollars for 2 weeks while they ** me around and "forgot" to send me a replacement card).

I recently had a charge on my NetSpend Visa card I did not make. NetSpend customer service was top notch, they cancelled the card, sent me out a new one and returned the unauthorized charge back to me on the new card before it hit my mailbox. Everyone was understanding of my problem, explained exactly what to expect and the steps I would need to take to register and add the new card to my account. Well done NetSpend, I will be recommending your services to everyone.

I got Netspend through my income tax last year and I've just used it ever since. I usually use it to get my check early. I am getting paid on Wednesday instead of Fridays, which I really like. That's the best thing with NetSpend. I also made a couple of bill payments with it. I never had any problems dealing with their people, and everything has been so good.

Satisfied with the overall quality of service and functionality and efficiency of NetSpend. I've had a long history with them -- years and years. I like that I'm getting direct deposit a few days before anyone else gets paid. With NetSpend, some things are more convenient and more efficient than waiting in line since some things are automatically withdrawn with the card as long as I'm mindful of that and make sure the funds are in there. The employees have been good -- very informative and professional. Just one little thing about that: a lot of their customer service is outsourced and sometimes it's difficult to understand the English of the Filipino community. That's my only little gripe, and not just with NetSpend.

The fees are kind of a little outrageous, but other than that, it's fine. I prefer the direct deposit over the reload option. When I have a question or a problem, they give me the best answer. Or if they can't find out about it, they still find out the answer or the best-known answer towards my question. I'd recommend them. I actually told my friends about them.

I will never load my taxes to Netspend ever again. I can't wait to get all my money off this card and I will cancel the account and cut the card happily! So far I've experienced so many negatives. First off the ATM fees are ridiculous. They charge you twice. Second I haven't been able to use the card anywhere for the past 3 days. I go out to eat, the server tells me the card has been declined. All my online orders have been declined. I can't use it at the grocery store and best of all I have at least $2,000 on the account! And not to mention the customer service menu doesn't offer you to wait on hold. The menu just forces you to have a call back time, and they don’t call back for 2-4 hours. RIDICULOUS! What the hell!!! I will NEVER RECOMMEND this card to anyone.

I received a card in the mail that required me to activate the card with my Social Security number. I never applied for a card so if this had gotten lost or stolen someone could have activated the card in my name. I tried to contact the company but was never able to get through on either the activation phone number or the customer service phone number (due to increased call volume, yeah right) I never activated the card. I cut it up, you should do the same and put this company out of business. Most banks and credit unions today offer this service FOR FREE!! Don't pay for a loadable card. Drop your money in a credit union and setup direct deposit there for free. Don't pay these credit card companies to take your money.

I contacted NetSpend because I needed a bank account and I didn’t want to do the regular bank - I figured Netspend was more convenient. They let me know when I make a withdrawal or when the card has been used. That way, if I lose my card, it instantly sends me a notification and I really like that. I have the direct deposit of my job wage and taxes, and it's very easy... All I had to do is provide routing and account number. When I had lost my card, I called them and they immediately cancelled it and sent me out another one, but I need to call them because I did have a customized card and when they sent me my new one, it’s a regular black card. I have paid the $4.99 to have a customized card made before I lost it. Nevertheless, I absolutely love NetSpend! I recommend them to everybody. Plain and simple!

Very pissed! TurboTax was easy to use and navigate so when wrapping up my taxes 2015 Turbo Taxes recommend NetSpend I assumed they were representing a reputable company! Today in Jan 31 2015 I filed my taxes 1/22/2015. Somehow the IRS was able to receive, process, review, accept and direct deposit my return before NETSPEND could mail me a card from TEXAS TO PA! That's amazing work wouldn't you say? NOT SO DESERVING OF A PAT ON THE BACK!

My NetSpend card was wiped out in a another country. Been with NetSpend for over 3 years. NETSPEND CSRs were very rude, kept hanging up the phone on me, even a Supervisor hung up. However I called Meta Bank who Netspend uses. Very nice CSR gave me a different number. Wow they didn't hang up on me. OK so was told to fax a dispute form and it would take 10 days. However it only took one day!!! Long story short...always inform Consumer Affairs So everyone will be aware of what's going with their Business.

We picked NetSpend because it was convenient. In the beginning, it was a little different than it is now. But it was convenient for my wife and I to both be able to access the account without having a brick and mortar bank. I like the Internet bank. I use it with my direct deposit. My wife both have a copy of the same card, so we can always transfer money back and forth to one another without having to worry about any fees. That $9.95 hasn't changed since I got it for years, and I like the stability of it. I like the way they upgrade it, the security. And whenever we've had any trouble with the current card that we have, identity theft or anything like that, it was taken care of. Any kind of issues that I have with security, they gave me alerts. Considering the fact that anybody touches the account, I get that automatic alert.

It's been a wonderful and tremendous experience with NetSpend. Direct deposit is easy, faster, and safer. I just wish it's a little bit safer though cause when the person makes a mistake when you enter the pin number, they have to answer with the social security number. Anybody could have a social security number to reset the pin number. So I wish that part could change. Other than that everything is fine and great. I've been a customer since 2003.

With NetSpend I feel more secure because I don't have to risk all my savings in case of a fraudulent breach on my account.

My experience with Paypal by MasterCard has been great. As a first-time card user I found the Customer Service personnel to be quite helpful and friendly which is rare in a time where we rarely have human contact. I will continue to use my Paypal by MasterCard and I feel safe with the MasterCard brand. Great job!!

My wife has had her taxes loaded on a netspend card for three years in a row now. When this year, the address was mis-typed; two of the numbers got switched when I input them into the computer, therefore sending the card to the wrong house. Upon realizing it my wife and I both contacted netspend where a very positive, very easy to understand representative helped me resolve the situation. They asked the standard questions, most standard tests for id verification purposes, along with 3 question pulled from supposedly the credit bureau. Having answered all questions correct, they still locked my account before my deposit went in.

I'm on a fixed income and with Netspend, it's nice to know when my money's coming in. It's nice to know every penny that I spend, because I get the texts which is great. I know there was a time when my card had been stolen; somebody who lived with me was using it and I didn't know until I got the text. So it works perfectly in that situation too. Netspend stepped forward and took care of it, and I got my money back in a very timely manner. It was wonderful. Honestly, the only problem I have with Netspend is if I go to a gas station and I use my card to get the gas out of the pump there without going to the pumps people, it holds my money for a while.

I ended up with bad credit and needed a prepaid credit card. I wanted a way to buy things off the internet without using a regular credit card. That way I was able to stay in my budget if I hadn't had the money in my card - I couldn't even spend it. I was in a currency exchange at Madison and Central and learned about NetSpend. Since using the card I've been able to manage my finance just fine. I appreciate getting emails telling me what I spent and what I didn’t spend. I also like the fact that my SSI comes in 4 days early. It's a great benefit. I’ve called a couple of times just to find out what day would be the earliest my SSI would come in. And I have reached out with courteous, polite agents when I called. I recently had to report my card stolen, and they even sent me a text message telling me of the day they mailed out the new card.

This particular card is the best. I haven't been having any problems and the customer services actually make sure everything is set. They take the time to help you. I love NetSpend and will be with it for some time now.

With no credit, there's no over-extending my pay checks so using NetSpend has worked out perfectly for me. I definitely benefited from using their direct deposit option. I'm retired on Social Security. Should I happen to go a little bit over my limit by mistake, it has never declined me, and that has been very beneficial at a couple of times. I guess it's because they know that there's always gonna be a deposit coming into the account every month. One time I was locked out of my account for some reason and the operator just bent over backwards to see to it that it was corrected, and did a follow-up later just to double-check that everything had come out all right. I was very pleased with the response of the team. Netspend has been simply great.

I got a Netspend because I heard that you can receive your direct deposit two days faster. That means I don't have to wait until the end of the week just in case I be in a bind. Using Netspend card helped me budget myself more. When I have my bank account, I always just take my money out. But with NetSpend, you know they charge the extra charge going to the ATM. So what I do is just pay everything online and whatever balance that I have left over, I just have to use it off the card. Cause most of the time I can't swipe it all. It's real convenient, reliable and much better. Plus their team is very helpful. If I have any questions, they'll answer them for me. Their customer service is great.

I am a full time college student. I had my student refund direct deposited to my card. After a few purchases I put it away. It came up stolen, and the remaining funds on the card had been used! I contacted customer service and explained the situation. They were kind and very compassionate about the situation. They walked me through the dispute process with care and what I felt was true concern. When I received my new card the stolen funds were already added back! Thank you Netspend! I was able to pay tuition and get on with my term with no problems or worries... you guys are awesome!!!

It has been good. It's better than a regular bank. I get cash back and the overdraft protection. It's very convenient because I don't go to stores. I shop online and I use it all the time. I use their direct deposit option too and it's very easy.

I was a customer of NetSpend for over 8 years. Everything was fine. I was receiving my paychecks early; my son's social security checks were deposited early, etc. I was a customer of NetSpend when they were giving out consumer payday loans and quite frankly, enjoyed it. A year ago, my NetSpend card was stolen at work. I called in and cancelled that card and was told to go to Check Depot and purchase a new card and call the NetSpend headquarters once I made my purchase. I called in to NetSpend and activated the card and then called into to have my payroll check of over $900 transferred to the newly activated card. Lo and behold, the next day I was unable to use the card.

My wife had NetSpend first so I thought I’d get it too. I’m on disability so my disability check goes there. I usually pay bills with my card. I don’t use it to buy stuff online anymore. I’ve had good service from NetSpend. If I had any questions or need to get a new card, I’d call them and they would fix it right then.

I recently had my card stolen and when I reported it, during a holiday weekend, NetSpend was very quick to review the circumstance and refund my money within one day. I doubt that a "traditional" bank would have been that quick. I am truly happy with the service that they provide. I didn't have to fax any paperwork or fill out any forms. I simply had to report the charges and they helped. I can't thank them enough.

I've been with NetSpend for more than 10 years. They've been great. The only problem I noticed now is at a public supermarket in Florida, when they Western Union the money, you can't get through anymore even though they charge more. So I've found a spot near my home where I can do it. I wouldn't ask to trade this card for nothing. I even tell people to get NetSpend because it's easier and you get your check early.

I’ve had nothing but a good time with NetSpend. They've been very reliable.

I purchased a Netspend card to use on vacation instead of bringing cash. I paid $400 in cash at a local grocery store to purchase the card. It has taken a total of 11 days, 20 emails and about 8 phone calls to get this card activated. I finally got the card activated and will never buy their product again.

Everything is great with my NetSpend card. I save more money away now. I use their direct deposit and it all works well.

I purchased a Netspend prepaid card the last week of November of 2014. The amount was $160. When I called to activate it, their customer service kept telling me there was an issue and system was unable to activate to call back. As I would call back they would keep telling me it was unusual but system would not allow the activation. Never gave me an explanation. After two weeks of trying to activate the card they finally agreed to refund me my money along with $3 I spent on card. I was promised not to wait their usual 20 business days, that it would only take normal postal air delivery length.

My experience with NetSpend has been very pleasant. Everything has been fine.

My husband and I each received a Netspend card preloaded with $150 from his parents for Christmas. I thought it was just like other gift cards, until I realized that to activate it I had to create an account and hand over all my person info. Then we tried to go out to eat with it and were told we could pay with it, but couldn't leave a tip with it, so I ended up using my regular credit card. When we got charged on BOTH my credit card and Netspend I tried to dispute the charge on Netspend, but unlike a normal credit card, they required all this proof of a canceled transaction so they held my money hostage for an entire week before I could use the card again. THEN I realized they charge you a fee for every transaction, and when my balance dropped down below $20, they charged me the ENTIRE balance even though I had only spent $8. So when I just tried to get a coffee I got REJECTED. Now I'm ready to just throw in the towel and cancel the card before I forget and get charged a ridiculous "Inactivity fee." NEVER buy these cards for a loved one as a gift. They're objectively THE WORST.

My paycheck was going to direct deposit and I already had the card, so I thought why not use it? And I had a couple charges that people tried to put on there before, and they took care of it. I thought that they were pretty reliable so I stayed with NetSpend.

It's a good card to have. You get your direct deposits faster than you do at a bank. I would recommend them.

It is very convenient. I have my bi-weekly paycheck directly deposited, and whenever I get cash on hand, I usually put it on the card as well. I like the feature where I get a text automatically as soon as the money comes out of my card and that’s convenient for me. That way if the card gets somewhere it’s not supposed to be, I’ll know instantly.

I definitely enjoy using my NetSpend card. I get my checks two days early and I never have any problems with my direct deposit. Last year, I did my tax return on there. It was there right on time, just like they stated. I have also used it to pay bills and purchase online. It's very convenient, especially their direct deposit and transferring from card to card. I have had no problems with it. The only real concern that I have is trying to find an ATM where I don't get charged for withdrawing money.

Ace Cash Express offered the Netspend through them, and so when I went into a payday loan, it was relatively convenient. You have the option for the savings account, and also the text messages for the balances help a lot. It’s convenient to use my card to pay bills and it links up to pay power bills so that was perfect. The direct deposit option is very simple to set up online, so it’s been great. I use a reload location once a month, but mostly I use them for withdrawals.

NetSpend is awesome. I've been with them for years. A friend told me how quickly they give the deposits, and because of the low cost and the fee at the time (there wasn't any hidden terms and conditions that I didn't know anything about), I tried them. My card gives me an option to have the flexibility to have extra money whenever I don't overuse it - it gives me that overdraft option. It's not like most banks where you get $35 or $40 each and every time, so it has its benefits to help me out in emergency purposes as I need it.

NetSpend works when we needed it and there hasn't been any problem getting it refilled. It's actually helped us financially. I can speak from firsthand experience that it's been smooth, good and reliable.

My son told me about NetSpend. He had the card and he introduced it to me so tried it. With NetSpend, I don't have any overdraft fees. I get my pay earlier than normal and that's a help. I use it for my purchasing off eBay and Amazon. It's a real good card. The only setback I have is you can't deposit checks into it. When you look at deposit, like this little cash deposit, I usually go to Ace and I have to pay a fee but other than that, the service is great. I'm really happy with the card.

I was tired of the fees that I was getting from my bank so I decided to go with NetSpend. I like their prices and don't incur all the fees that I get with the bank. I have overdraft protection. Plus, my money is in the bank sooner than it will be with the regular bank. Their people have all been very positive and very helpful. I also like the alerts and their service. It's a wonderful experience with them and I've recommended them to friends.

I first learned about NetSpend when I saw a display in a check cashing place. I feel comfortable using it online because it's only the money that I put on the card available. I don't have to worry about someone making unauthorized purchases if my card was hacked. I like that. I use NetSpend to pay bills and make online purchases all the time. In fact, I have a couple of automatic pay set up on it and ti's very easy. Also, the times that I've had to use customer service, I found them to be helpful. The language barrier and the heavy accents are challenging sometimes. I would prefer to be able to speak to someone where English is their first language. But I'd recommend them. In fact, I already have. I just have one issue and that is, I opened a prepaid PayPal Mastercard, which I was surprised to see is also under the umbrella of NetSpend. I like the prepaid Mastercard because it's just a flat monthly fee, as opposed to being charged for every time you use the card.

I have direct deposit and get paid one day early. When I did have a major issue I called customer service and directed me what to do and I got my concern and issue resolved, and always receive my refund with no problem. My profile is private and very highly secured. Customer service is great! They give and return with great help, and I solemnly appreciate it. My daughter in another country and worked superb. Now the only one small thing I don't like and it has nothing to do with NetSpend and that is the business (Cliff's Cashing) where I have to reload. They charge me 2$ fee every time I want or need to add money. But other than this I will stay with NetSpend!!!!

We purchased a NetSpend card for $100 on 12/6. When we attempted to activate the card, we were unable to as the website repeatedly said, "unable to locate card." When we called the customer service line, the woman, who barely spoke English, was also unable to locate card. She would not help in any way even though I have the full receipt including the $3 activation charge, and activation number. When we tried to speak with a supervisor, she would not allow us on 3 different instances to speak with anyone and would not give us her name or the name of her supervisor. In addition, she transferred us to an empty voice mail as a way to get rid of us. This is absolutely ridiculous as we just wanted another card issued in the same amount. STAY AWAY!!!!! THIS COMPANY IS BAD NEWS!!!

NetSpend is excellent. What I Like about it is I can go over $10 on the amount that I get in a month. I always use it for direct deposit as I get a check from the U.S. Treasury.

My fiance had his pay check direct deposited into his brand new never used before NetSpend prepaid debit card. We were able to pay 2 bills and then they locked his account until they received 3 forms of identification..ie: SS card, ID, and a utility bill with his name and correct address, they accepted his ID and the mail but refused his SS card and note we are being evicted because we can't access the money. They require 6 "business hours" to review documents. Well it has been almost 12 hours now and we still can't get to the money. Our landlord is graciously giving us until Monday to get rent paid, PLEASE IF ANYONE CAN HELP US GET TO THE FUNDS ASAP please help us! What wait until AFTER his money is on card before asking for proof of identity? He also got a text alert saying his new card was shipped out yesterday and he never ordered a new card. I have received 3 NetSpend cards thru the mail I didn't order also.

Am very concerned about receiving credit card in the mail that I did not apply for. Called NetSpend to complain, was on hold to talk to a supervisor for over one hour then hung up. Checked online who to complain to & found this web site. Also, have email of NetSpend CEO & will send complaint.

Everything's been great with NetSpend thus far. I haven't had any problems with them. They have been accurate. I have the alert system and every time my check falls from the job, they inform me. I draw money, put money in, and they inform me. So it's been a great experience for me. I would recommend them and actually I have.

My daughter received a Netspend PRE-PAID Visa for a Christmas gift. In order for her to activate it, she was required to give her full name, SSN, home address, email address, phone number, phone service provider and mother's maiden name - she was on the phone activating card for over 15 minutes. This is ridiculous - it's PRE-PAID...she wasn't applying for a loan. Then when she attempted to use the card it was declined. I called to find out why their activation process requires so much personal information and why the card was declined. I was told that is their process and all personal information is safe. Sure! It was declined because with THEIR fee, she didn't have enough funds - Netspend receives $2.00 for EVERY transaction. This is the worst present to give anyone. Netspend should really reconsider how they do business.

Short story. I purchased a Netspend load card in Walgreens..and I loaded $200. I had forgotten to get the Netspend debit card so two days later I got one at 7 eleven. After I called Netspend they told me that the funds had gone onto a different account. Now I have to file a claim and I'm extremely mad that this happen.. I hope I get my money back.

I heard about NetSpend through my daughter and decided to get in contact with them because it sounded like something I was looking for (I needed a nice provider to have my state funds to go into). When I got them a lot of other companies weren’t out yet and at the time NetSpend was the best choice.

I can be quite vocal when it comes to complaining about something I don't like, it's easy. However, when I receive great service I like to celebrate it as well. The call I had was a "once in a lifetime" type of call. It was like speaking with an old time friend who related to me well and was able to take care of my needs as a netspend customer as well. Now I think it will be impossible for me to think of netspend without a smile on my face. My customer service agent was kind, supportive and incredibly helpful.

I’ve been a satisfied customer with NetSpend for over 10 years. It’s good to know that there is someone that you can call and know that they’re gonna be doing their best. Let me give you a most recent example, which really tell you how good NetSpend is.

Netspend is a complete RIP OFF and a HUSTLE!! They charge for every little thing! .50 just to check your balance by phone $1.00 for every credit card transaction! $2 for every debit transaction! $5 if you have to sign a receipt! Plus another fee each time to load money to your card! The terms and conditions are extremely vague and in order to access YOUR money you have to agree by checking the small little box that only states you agree to the terms. I was given the card as a Christmas gift so it did not come in its regular packaging. Rather it came wrapped in a gift card box. In only a matter of a couple days my money was gone - eaten up with frivolous fees that I was unaware of being charged. When I called the customer service to complain I was put on hold for 20 minutes at a time overall an hour on the phone! They made no apology no customer service no resolution. They repeatedly insisted it was my fault that I agreed to the terms. Not even as a courtesy would they offer to wait not even one fee! Go to GreenDot!

Netspend is definitely not a good company to do business with especially during the holidays. They destroyed my Plan during Black Friday. Now the last weekend before Christmas, the machine just ate my card even though I have enough funds in my account. If you want to know how good their company is, just request to speak to a supervisor and see how long you will be placed on hold for. By the way I also was charged $20 for a replacement card.

I've been with net spend for over 5 years and could tell you they're the scummiest company I've dealt with!!!! They basically took 80 dollars from my account and said I had a previous balance!!! Liars, scumbags, and lord help you if you need any assistance? Hahahaha..horrible thieves.

I needed a debit card and got a NetSpend. I have used it for direct deposit. I had a dispute one time, an unexplained charge that appeared on my card. I called and within 24 hours they had my money back so I was quite pleased.

I had written of my experience here just before Christmas, of having my NetSpend card compromised. I was in a vet clinic with my dog, and I started getting text alerts of purchases from somewhere in another state, obviously not me doing it. I immediately called NetSpend to let them know what happened, and they opened an investigation into the matter and said it will take at least 10 business days to complete just that.

Pointless security questions. Nothing pertaining to my ss. They put a fraud alert on my account BC I didn't know an answer to questions. They claim questions come from ss. I verified it with ss. They are wrong. They have several complaints against them for fraud. I'll be making several complaints. All I wanted to do was transfer money from one card to the next until my new one came. Do not ever get an account with these scammers.

RushCard was okay but they were charging a lot of fees every time I use it. It looked like I was spending money without even using the card. I work offshore and every time I would try to send some money to my wife, it would always be over the limit and I couldn’t keep up with the monthly bills. When I got the NetSpend card, all those problems went away. I’m able to send as much money and as often as possible. Every time I call, if I have any issues with my card, everybody’s nice. The service is great and the call wait time is normal. I just wish that I would be able to pull out more than $300 at a time at an ATM compared to other banks that allows you to withdraw up to $900 in one transaction.

Purchased a prepaid card in order to pay a bill which is only available online. Netspend requires a copy of my social security card and state ID before I can use the card that I already paid for. Not only that but they also require 6 "business hours" to complete any verification. So now I can't pay my bill on time and my service will be shut off meaning I pay more to get it turned back on! I will never purchase anything with Netspend branding again.

I initiated a BillPay on 10/18/2014. The intended payee NEVER received the check. I spent HOURS with untrained personnel in Call Centers in Central American and the Philippines before my case was FINALLY escalated to the FRAUD Dept in Austin, TX and an inept BRAD referred me to netspend.com > HELP. The sum total of help I have received was the Check Number and date the check was cashed (10/29/14). AVOID THIS COMPANY! No reputable company operates in such a sloppy, unprofessional manner as does NetSpend! I believe this to be an "inside job" - else, why not supply me a copy of the CASHED check?

Since November 27, 2014, I have been getting the run around about where my money is and I think that they should have to refund the same day or next when the cardholder needs it, especially sending the info the same day. I also think that they need to quit charging .50$ on each inquire that the cardholder makes. This company sucks **. I will continue using green dot in which they have made it more easier to add money to your credit card by just walking to register and telling them how much you would like to add to your card.

I’ve had NetSpend for a while. The one that I like the most is I can overdraw a bank account and have my check direct deposited to it. I time track so I do the direct deposit more often than anything. I only call if I have an issue and so far my interaction with the team is good.

I’ve been a Netspend Customer since 2010. I like it how I get my SSI check 5 days before the 1st of every month. Direct Deposit Notices via e-mail has been a big help so I budget my money and make plans. Wonderful Customer Service every time.

I made a high end purchase using one of my prepaid Mastercards. Needless to say, the item was on back order and after waiting a week I decided that I would do a return and get a refund. The merchant asked me how I wanted the credit return and I told him that I would like to have it returned to my Netspend Visa, since Visa seems to be much easier to use and accepted with more of my current billers. He took my Netspend Visa card and did the return of funds. A week passed and yesterday I went to log into my account to check to see if the funds had been returned since I currently have a power bill due and found my account blocked.

I've been with Netspend for a little while. I’ve been able to load my card when necessary and use this for Visa card, as a credit card. I also like that I have been able to talk to their team members. The last conversation I had was a little discussion and we figured it out and I’m all good.

On 12/01/14 9:12am I became overdrawn $12.07 plus the $15.00 ODF. It was a total of $35.95 overdrawn. 12/01/14 4:43pm I deposited $20.00. I feel the $15.00 ODF should not have gone though and should be credited back to my account because while my deposit was short 96 cents, I did at least make a deposit that same day and money is direct deposited to my account every Thursday.

One of the benefits I get from using NetSpend is their direct deposit. Dealing with people from Netspend has been good. My only issue is that I just feel like if I'm going direct deposit I should be able to use credit through the card, like a regular bank - like if I was to go over, I should be able to have at least overdraw protection.

I use NetSpend instead of cash. I don’t have to worry about cash or if in case my purse gets stolen, all I have to do is just report my card stolen or lost and I don’t have to worry about losing money. I use the direct deposit more frequently and love the interactions with their team.

It's been a long time since I got the NetSpend card. I use it to pay bills, make online purchases and for direct deposits. Their team was often good, too.

I have been a NetSpend card holder since 2008. Overall, my experience has been positive. My direct deposits are processed 1 to 2 days faster than with other banks. I like the virtual card holder service. I'm disappointed that NetSpend discontinued the money order by mail service. But overall, I am happy with the product. However, I find that calling customer service and attempting to reach a real person is sometimes frustrating. For a while, NetSpend didn't have any humans at all, & I had to call merchant services to actually speak to somebody.

NetSpend stole my money. I included $200 on to my account that I haven't used in over a year. This is a prepaid card so I didn't worry about any fraudulent activity happening on my card. I want to load the card with the $200 and they said they could not activate my card because of a negative balance. Long story short of fraudulent charge was on my card while I was not using the card and they made me pay for it. Why do I have to pay for charges on a prepaid card that I didn't make? I went to buy a PayPal card a couple of days ago and loaded it with another $200 to find that NetSpend also is associated with PayPal prepaid card and once again they took my $200 and they cannot get any assistance do their customer service.

NetSpend is a very big convenience. I used the direct deposit when I was working, loading through my husband and I, back and forth. He's a truck driver on the road so that helps. I also use it to send money to my daughter. The team at Netspend is awesome. I had to deal with them when I didn't get money from the teller machine from the bank and they helped me a lot. I got what I needed. I totally recommend them as I've been really happy with them. I've had them for a long time and they fit my purpose.

The NetSpend is a wonderful card to have. The NetSpend customer service team are great, they will help you step by step; and are very kind and respectful. NetSpend allows me to have direct deposit if I chose to. It also allow me to obtain my transactions through email, and text, also by phone. That is not all NetSpend can do. Please don't hesitate I recommend this for all. Do Enjoy.

I've had the NetSpend card for very long time. Because I'm on social security disability and I no longer drive, for me it works very well. I like the convenience it's giving me. I don't write paper checks. I do everything online so it works for me that way. I like the added perks that because I'm with them I'm able to get my checks a week early, 2, 4, 3 days, depending on what it is. I also like that if I overdraw they don't charge me $35 if I bounced a dollar.

NetSpend is all I have for an account. I rely on it 100%. I rarely use cash. I love it. But recently I lost my wallet (now this would qualify as a complaint) called and said I lost my wallet, and nobody mentioned a temporary card. I went to an Ace Cash Express and nobody mentioned a temporary card. I was really hurting for not being able to access my cash and it was my third contact with anybody involved with NetSpend that somebody said, "Hey you can go get a temporary card." At this point, I was missing a day at work because I didn't have money for transportation. So I bicycled to an Ace Cash Express and got a temporary card. So that should be upfront. When somebody complains that they lost their card or their card is missing, that should be offered immediately.

Netspend has been always good for me. I worked in a place next to a Netspend location and it was convenient for me to take my check over there and load it on the card. One time I couldn't get on the site so I called them and everything got fixed. I guess the site was down when I was trying to get my balance so I just called it in and see what my balance was.

After weeks waiting for $, I finally got it but it wasn't easy I would not use this co. if they was free. thank you and good by, steve

I have been an account holder for four years. In June of this year this company allowed a card to be fraudulently reopened that they cancelled in January of this year as a result of the Target Company Breach over Christmas of last year. Since then my security of this card has been compromised 2 more times. On Friday November 21st, they cancelled my account, thus denying my access to my money totaling 2,754.54. I have been informed it will be December 19th when I receive my refund for this amount. I have three children, rent, electric, food, cable, and various other bills to pay that I cannot as a result of their denying my access to my money. I would not recommend them to anyone, ever. It is a nightmare and I am being held hostage. If there is an attorney that would accept my case I would gladly accept your assistance.

My experience with NetSpend has been absolutely wonderful. I'm on social security disability. My check comes in about 6 days early. I do have overdraft protection on it now so I don't have any problems there. If I don't have money, they don't pay it. I've done everything with my NetSpend card – pay bills, make online purchases. It's the only thing I ever use. I've had absolutely no problem dealing with them. I've had to contact them a couple of times and we worked things out. Everything was fine. I would recommend them to a friend. In fact, I got them on my Facebook page for referral.

I got my tax return on a NetSpend card. I liked them so I just decided to stay with them. Getting paid three days in advance is nice. I use the NetSpend card to pay bills or make online purchases and it's convenient. So far everything's been all right with them.

I had had NetSpend a couple years back and then I had gone to a regular bank account, but then I went back to using it. It's less hassle than the bank. It's convenient. Direct deposit comes in earlier than what it's supposed to and I can use it like a regular debit bank card. I don't have to deal with checks or things of that sort. Plus I have overdraft protection (I have overdrawn a couple of times but I'm trying not to do that.)

I get paid 2, 3 days faster. There's really no fees. There is but none compared to the alternative and their customer services are better. They're very good. I can call and they answer the questions I need on the spot, everyday. There's really no waiting. They're awesome. I love them. There was an issue about accounts getting hacked into, and all their credit card information got taken. When I called, they told me that they knew right ahead and had my new card on the way. That's pretty cool.

I enjoy the NetSpend card. I pay a lot of my bills off of it now. It's the best card I've had. I've been very happy with it. I use it for direct deposit. When I go to the ATM and if I overdraw it, it charges me $15. If I don't have enough to pay a bill, Netspend pays it. The convenience is really nice. My wife is going to get a card too. Also, everybody at NetSpend has been nice. Everything has been pretty good since I've gone with them.

What a nightmare... deposited money in and could not get it out, then I had a fraudulent transaction. The whole mess cost me 250 bucks. Stay away!!! I chucked my stupid card never to return.

I needed an account and a friend told me about NetSpend. I've been using it and it's fine. I like that they have text alert and that I'm able to use the card to pay bills or make online purchases. The whole process is very convenient. The reload process is very good as well. I can always find reload locations near me. My interactions with the NetSpend team is very good, so good that I would recommend them to friends.

My experience with NetSpend has been great. It's been working the way I need it to be working. Whenever I go to WalMart or McDonalds or elsewhere, I just swipe the card and it's accepted, plus different location and branches. It's very convenient. I just type the number in and it goes through. The money is in my account and the card pulls it from that. It's been working to my satisfaction for a long time. Whenever I've called over the phone, everybody's been very cooperative and forthcoming with all the information. Customer service has been pretty good.

I was at a check cashier and one of the ladies offered the NetSpend card to me, so I got it. This was in 2006. I've been able to manage my finances better and keep track of what I've spent by getting a text message. I've received benefits like where I just paid a $5.00 and I can use my card the rest of the month without being charged for using it. I like that, and the text messages and alerts. If my card has been used too many times, they'll put a block on it which is also good for suspicious activities. I'm very proud of my card. I use it to pay my bills and it wasn't inconvenient at all. When I had lost my card, the lady understood and was able to help me right away. I am very thankful to have them. I've had them for so many years and it has been just wonderful to me.

A friend of mine referred me to NetSpend when I was in Texas a few years ago and I liked their services. They give our deposits a few days earlier than anybody else does. It helps in that it keeps track of things for me pretty good. Since using the card, I don’t have a $35 service charge if I have an overdraft every month. We use the reload locations and the direct deposit option. It’s easy to find reload locations. I definitely recommend NetSpend. Overall experience is good.

I don't have any problem with NetSpend. It's convenient and I get to pay bills with it. I wouldn't change it and I would stay with them.

I’ve been with NetSpend for a couple of years now and my experience has been great. I first heard about them online and it seemed pretty simple and easy. Their price was comparable to everybody else and I just randomly picked them to give them a shot. Because of the fact that it’s prepaid and preloaded, I know what’s going and where it’s going. I like the fact that the direct deposit is usually a day earlier but other than that; there are no other additional fringe benefits that I can get from it. It’s easy to track as it has an app. I get automated text messages when something goes through my account. I have been able to use my card to pay bills and make online purchases and it’s convenient. If they could maybe lower the fee to be even more competitive... But other than that, it’s been good. I only interact a few times with their team when I ran into a couple issues of gaining access or an authorized charge. Most of them are knowledgeable, courteous, and professional on the phone. Overall, it’s good, easy and efficient. I don’t have any issues with them.

NetSpend can get you paid in 2 days prior to your payday and that’s something. It is very convenient. There is also the direct deposit option and the process is easy. They gave us a new card and I thought something was wrong and I called them to check up on that. They were professional and were able to answer all my questions. The experience is good.

I've been using NetSpend for about three years now and it's been a great experience with them. I usually don't have cash on me so it makes it easier for me to manage my finances and if I overspend, there's the overdraft protection. I usually do the direct deposit and it's very easy. I got answers quickly to every question I have so it's been good.

I've known about NetSpend because I used to go to ACE a long time ago to cash checks. I also have 5 of my sons who got NetSpend cards with them. I got one because I'm an eBay store seller and I use them for my bank. I've had them a long time ago and I like them. I never had a problem with them. What's nice about Netspend is it gives me peace of mind and I got a lot of confidence that I've got a good financial institute that I can count on. I can take my money out when I want. I can use my card wherever I need. I don't think there's anything that's better than that. I had no problem with the NetSpend team. They're very nice, very considerate, understanding and took care of me. A few minutes on and off the phone and everything was fine. They are top-notch.

I received a card in the mail and read up on the information about NetSpend and subscribed to it. So far I've been satisfied. I had a few bumps in the road but they were able to process the problems. There's no delay and everything turned out fine.

I have the Net Spend Premier card and they have been amazing to me. I simply set up a direct deposit from my employer, and they take it from there. They notify me by text alert when the money is there, no matter where I am or time of the day, I'm informed. It just makes my life so much easier than dealing with overdrafts and paper statements. And I have contacted their customer service on different occasions and they have been great to work with. You get hold of a real person easily, they are all eager to help you, and make you feel good as a customer. I have no idea why I wasn't their first cardholder, I should have done this a long time ago. Keep up the good work Net Spend.

With NetSpend I appreciate that I get my funds two days earlier than the pay date. That enables me to pay a few of my bills on time. I haven't been in default with any of my bills since I've been using the card. It's convenient. I often use their direct deposit and it's very easy. The team at Netspend has been very polite, respectful and very informative. I've had an awesome experience using Netspend and I would recommend them.

I have had a card with your company for years! This is the first time I've had issues and shady issues! I deposited money on my card then went straight to the grocery store and my card was invalid, then went to the ATM and it said my card was not accepted. Now how is it my card is invalid but yet you let me make a deposit?! I call your customer service and of course I can't talk to anyone, you have to be called back!! You have no emergency customer service. While on the phone with your CSA I'm told I have block on my card and she can't figure out why... asked the usual questions... "Is your card expired?" No it's not expired, you have my account in front of you. So I get told I used my card at Home Depot so that's why I have a block... So wrong, haven't used it there since summer.

I've been with NetSpend for a long time. When I first got my disability check, a friend told me that was the best one to get. The good part about it is it always comes out and sends me an email telling me when I'm gonna get paid; that way I can budget very diligently. I haven't had any problem using the card for direct deposit and paying onine. The only time I call NetSpend is when I have a question on a charge that comes up that I either don't remember or seems erroneous to me and they take care of it real quick. It is a very good card and very acknowledgeable.

Somebody told me about Netspend at the bank, so I ended up starting it. It's great. It does what I want it to do. I'm very happy with the way it is right now and don't see any reason to change it. I have my money in there and very satisfied with NetSpend. It's really convenient. When somebody tried to get into my account, they informed me that my card might be at risk, so I called and told them to cancel the card, and they sent me another one. It's been excellent.

My check is deposited into my Netspend card which makes things a lot easier. It's very convenient -- if I need cash I can get it or if I just want to I can use the card. If I need money I could just do a cash-out. There's no fees. All I have to do is go down to the place where I got it, the Ace check cashing place where I've always paid my bills and who recommended using the Netspend card to me.

NetSpend gives good service. My direct deposit comes early so I have no issue with them. I would recommend them because most prepaid debit cards services are pretty horrible.

I wanted a card for direct deposit and got NetSpend card and it's been nice using it. I lost my wallet awhile back and somebody used my card. I let them know what was going on and I got the money back last week. I've never had a problem using my card. It's very convenient. The people at NetSpend are very efficient and helpful but some of them, I can't understand - the language barrier sometimes. Other than that, I have no problem. It's a good company.

I have a Netspend Mastercard. This is a new card, replacing a prior Netspend Mastercard I lost. I made a return, however due to card being "new" this refund was treated as "Excessive" and caused not only the transaction, but all my monies on deposit to be placed on "HOLD". I provided via email (documents@netspend.com) the receipt as requested to release the hold and prove transaction is valid-- account still on hold, spent over 255 minutes ON HOLD, have been hung-up on or disconnected 3X in two (2) days. Unbelievable how difficult it is to get straight answer-- I did what I was asked and now they're asking the same again!

I'm glad I have Netspend. It's easy and efficient. I use the direct deposit option and I use my Netspend card to pay bills and make online purchases. My paycheck comes three days early.

I've had NetSpend card for years. I was cashing a check and decided it was just easier to put it on a card because it was a large amount and I didn't want to carry that much cash. There are no overdraft fees and I get cash back at places. It's easy to reload and direct deposit. The process is really seamless. When I spend money, it automatically comes to my phone so I know exactly what my balances are so it's easy to track. It's very, very convenient. The only thing I dislike about it, and it's a very minor inconvenience, is that you have to change your password every so many days and it's annoying. I've got a log of accounts that I manage and trying to remember which password goes to which account, and I have to write them down in a book which isn't secure either. It's better if I just had my password that I use for my account and I know that's my password. And if I feel like my security has been breached then I can change it. Other than that, It has been an excellent experience.

I first heard about NetSpend on commercial on television. Overall experience with them was okay. I'd recommend them.

I purchased the card on October 19, sent the documents for activation on October 22, they were rejected for not a "clear image", which was a lie. Resent the documents on 27 - never got any response back. Called 4 times, each time speaking to a different rep who told me the same story - documents are not clear and wanted me to resend them back. I am still going in circles and cannot access my own money.

My overall experience with NetSpend was good. I like the availability.

I have been with NetSpend for a while and like the service that they provide for me. I pay online and don’t have to worry or wait on anything. I have direct deposit - it comes faster. One time, they sent me a new card out because somebody was using the card at Home Depot so I appreciate them being on their job to notify that. I enjoy being with NetSpend and the people that handle my affairs. I’d recommend them to a friend.

I got to know about NetSpend from truck stops because I’m a truck driver. I was looking for some place to put my money that is not a normal bank because I’m not a lover of banks. I don’t trust them and don’t like them. I know that NetSpend is Bancorp but so far so good. In my opinion I have not had my money stolen from NetSpend. I’ve got a savings account with NetSpend. It’s just easy for the money to stay there. I prefer to be the only one who can do transferring of funds and I like that. It makes me feel secure that no one was able to get to that money.

Prior to Netspend, I had another card and they allowed a company to get into my card without authorization. Then I heard about Netspend in a check-cashing place and I heard good things about them so I contacted them and I never had an issue. Netspend is easy, convenient and dependable. I use it to pay bills and make online purchases. I don't carry as much cash so I am not losing any money like before. I use the direct deposit option and it's the easiest thing. I actually get my money earlier than I'm supposed to. It has been pleasant. I just don't like their charge but other than that, I never had an issue. It was an easy card to deal with and they don't allow anybody to go see your card without authorization.

On Oct 15th.. I purchased a NetSpend reload card in error. I thought I could use it to add money to PayPal because I saw the PayPal logo on the card. I was told to send copy of receipt and picture of back of reload card I purchased. I was told someone would get back to me in 10 days. I did all of this, no response, no call. It has been over 10 days. No updates.. Called and left on hold, 20 mins and phone hung up. $300.

NetSpend works for me. What it needs to do, it does for me, but it's expensive.

I was looking for a debt-free solution to the hassle I had to deal with every time with my bank. I knew I got to try something different so I got myself a NetSpend card and hoped I have a better outcome. So far it's been better than having a credit card / bank card. I've been managing my finances a whole lot better. I get to see where I’m spending most of my money. They send me information that tells me how I’m spending and what I’m doing with my spending and how I can cut-back if I choose to follow the options. Plus they send me alerts whenever something is wrong. When they had the breach at Target, I did not know that I was one of the people that used my card there within the 30 days that they were having the breach. I got the letter from NetSpend way before I even learned about the breach, and they mailed me my new card before it was even time for me to change it. So I was happy with that.

I like what I researched about NetSpend and a friend recommended it highly so I contacted them. Their prepaid debit card is convenient to use in making online purchases or pay bills. And I am able to manage my finances better with the help of Anytime Alert. I was able to find their reload locations near me and it is very easy to use. When I have an issue, I call them and they take care of it right away. Everything has been really well with them. Overall, it is excellent.

I’ve been using NetSpend for years. It’s part of my Ace Cash Express experience. The debit card that they use is NetSpend. Using it, I can go online and watch how I’m spending my money, plus it texts me to my cellphone when I make a purchase. It lets me know every day what my balance is. It’s wonderful and I absolutely love it. It’s very convenient and easy. I utilize the direct deposit more frequently and it’s better than having a bank account. I’m supposed to get my Social Security check on the 3rd of each month, but I’m usually getting it by the 28th-29th of the previous month. So I get my money early.

I've enjoyed my Netspend experience. I'm not going to change it and am going to keep it. I like that I can't overdraft.

NetSpend was like a choice to use, to shop online without having to apply for credit or banking. It was perfect for what I needed like on the go. I wanted to open a bank account but I didn't qualify for a bank account and I don't think I can apply for credit cards so I went with Netspend instead and once that started working I got direct deposit and I just keep using it. It's pretty good. I like the benefits of having direct deposit and being there automatically, rather than waiting for a check and having to go cash it. I also rather use it to pay bills. It is easy to use Netspend to pay bills. I've been doing it for so long.

I didn’t want to go with the bank because I’ve had stuff hacked into. The only downside with the NetSpend card is that you get charged every time you use the ATM. But other than that, I like it. With others, if you get an advance, your pay can come in late or anything could happen, you get charged $30. But with this card, you can’t overdraft. I use direct deposit and the process is not difficult. I’ve called the team a couple of times and they were very nice. My money comes in early and it’s accurate. If I need to call a number, I don’t get put on hold for a long time. I haven’t had any problems. But it would be nice if they could send you more information (to know what ATMs you can go to without a fee) in the mail because I don’t usually check my email.

I am able to manage my finances better using NetSpend card. I've been able to use the card to pay bills or make online purchases, and it's very convenient. I usually utilize the direct deposit and it's an easy process. Sometimes I get some companies trying to take my money out of my debit card, but I usually get them back.

Thank you Netspend for resolving the issue with my debit card being hacked and compromised and funding my account back with my funds.

I had one of NetSpend's recent cards before. I've used it to pay bills and get money. I use the Direct deposit most of the time. I'd recommend it.

I was a recent victim of fraud. Someone had gotten a hold of my pen and wipe my account out overseas. I contacted the fraud department with netspend and my situation was resolved within 24 hours completely returning all monies and fees back into my account. I was extremely pleased by the way they handled my situation. I have been a cardholder since 2007 and will continue.

I've had the NetSpend card for several years now. I just had a couple of times where I had some transactions that I did not do. And they couldn't be proven so it was a deduction on my part and I didn't appreciate that. But overall, the experience has been okay.

I am pleased to be banking with NetSpend. NetSpend has helped me in times of need with the overdraft protection plan. I really love the fact that we get paid faster than conventional pre-paid debit cards. Thank you NetSpend for your services.

I purchased a NetSpend card from Walmart. Had money put on the card. Came home, got online to activate the card. Got an error message saying to call customer service. They wanted photocopies of my id's. I sent it to them. Got nothing back for a week. Called them back and they said my account was closed. No explanation. Just that they would be issuing me a check for the amount I paid for the card, but not the purchasing fee so I lost money and time for this useless card. I asked for an explanation but the rep didn't give me one. Just thought I'd warn everyone.