Netspend Reviews

I have never been treated better by a banking system in my life.. I think you treat every one with respect. I tell everyone about you. I think just by talking to your workers you've a great place to work. Thanks all of you for a great job done.

Please know that when things get tough NetSpend is there in the fight on your side. My mother is 81 with Alzheimer’s and I am disabled in a wheelchair so we are extremely limited budget with large needs in our house, having NetSpend meet those needs with early access and overdraft protection has provided our family with a much needed and appreciated security blanket. We would and will recommend NetSpend to friends and family. We also have our delightful kitten "Munkee" on our cards at a minimal charge! NetSpend does it right!! Job well done folks!!

I like my Netspend card a lot when bills have to get paid early, can always depend on Netspend to have my money on time and never have to worry about any hidden charges. Thank You, Netspend....

Netspend is a nice card to have when you don't want to carry cash on you. Keep up the good work, Netspend.

I get my SSI deposited on my card every month.. I get my money about 5 days earlier than everyone else. Sometimes it comes in real handy to be able to hit sales that end before the month and you can get good deals.. I also like it because I told my landlord I can pay my rent on the 1st of the month and now I can get it there earlier to them. They like that and they know it will be there before the 1st..

NetSpend is wonderful, they get your money faster than anyone else, and they help you out as much as they can. If you receive direct deposit as long as it is $200 per month or more they give you overdraft protection at $15 a transaction but if you are smart you will only use it when you have to and make it one transaction so you only get one fee and they will take it out your next deposit.

As a NetSpend card holder I have been very pleased with their services. I strongly recommend that NetSpend business practices become a model for banks to use. These are the services that I like about NetSpend: how they process purchases and payments (banks use gimmicks to generate income from you), their overdraft protection (cushions under $10 and you get a 24 hour notice to cover overdrafts before applying a fee, a small overdraft fee $15) and customer rewards. From my experience NetSpend is more concerned with customer satisfaction instead of using customers to build big money making banks. They are always concerned about how you rate them as a business and how to improve their services.

My experience with Netspend has been so good that I have found I don't need any other cards. All of my problems have been handled in a professional and business like manner.

I started with my NetSpend card so I could have my paycheck directly deposited. And I also earn speedy rewards points with each deposit. Then I could use the card to get cash, pay for purchases or pay bills online. It's more secure than carrying cash and easy to use any where I shop or even restaurants. And with so many places to reload it's easy to add additional funds if needed.

I love my NetSpend card/account for the following reasons: I get paid 2 days ahead of regular pay date with my direct deposit. I have 80 dollar overdraft with 15 dollar charge any time I need agent funds. Customer service available for help. Easy to monitor your account both online/email or by text message to your phone. So far I enjoy everything. Thank you, NetSpend.

My experience with Netspend has been great! I love that I receive my paycheck 2 days earlier and I love the $5 dollar charge for unlimited transactions.

Since I have had my card I have enjoyed the experience. It will only let me spend what I have on the card. Thanks for helping me out.

I would just like to say that Netspend has been a great financial institution for me. They handled my direct deposit for Social Security quickly and if I ever have any problems they handle them so good. With a personal touch. They have what the big banks have lost now a days, respect and feelings. Thank you, Netspend!!!

I Love My NetSpend Card. It's The Best Thing I done So Far And I Would Recommend It To EveryOne.

I really appreciate the early pay dates. The card in general has been a great access to my money as well as purchases. Yes I would highly recommend this card to my friends and family. KEEP UP THE GOOD WORK, IT IS DEEPLY APPRECIATED.

I am basically very happy with my Netspend acct. I receive my direct deposits in a timely fashion and usually head of expected dates. My only problem is with customer service folks. They need to become more aware that when you call in with questions or problems it is very discomforting to be put on hold forever. Callers should be made to feel that their calls are of the utmost importance.

I appreciate the opportunity of being a member of Netspend. My deposits are always accurate and prompt. If I have any concerns or questions they're address and resolved.

I love being a NetSpend member because I love options they have and the way they do business. I would recommend people should become a member.

I absolutely love my Netspend card. I have nothing but great things to say about them. Great customer service and I get my paycheck two days early..... I would recommend Netspend to anyone.

My checks go on days before payday. I love it.

My time with NetSpend has been a good overall experience. I like the no fuss banking associated with NetSpend and Meta Bank. I love the direct deposit feature of the card and it helps me manage my money a lot better. The one negative thing is the fees they charge on ATM withdrawals and automatic bill pay. Don't like the fact there is a charge for that and I wish there were more American-speaking customer service agents.

My experience has been nothing but positive. Setting up my direct deposit was a breeze and I've had no issues. I use my card on line, in stores any where. I'm please again with no issues. My favorite feature is that with a few clicks of a button I can send money to Netspend cards of family members as needed. Would recommend to anyone. Wish I had signed up sooner.

I have had Netspend for about 3 years if not longer. I love it! It is a Great Prepaid card! I would highly recommend anyone to get it. :-) I tell everyone about my card and how I love the card! Customer support is really nice and friendly. :-)

I haven't had any problems with my pre-paid card. I mostly use it to purchase things online and at the grocery store, or when I am getting my medicines from the pharmacy. If I have any questions I call or go online to get answers, but all in all I am satisfied with my card and would recommend it to others.

I love my card!!! The no waiting for benefits is such a help, because sometimes things happen and you need your money early. I also love the savings account and rewards program. My only wish is that you guys start a credit card for people who need to start/rebuild credit. I always recommend you guys. Thanks.

I have been very satisfied with my NetSpend account. I especially appreciate the overdraft protection plan. I take advantage of it. Helps me get by in these tough times. I believe that this is a great alternative to a bank account. Thank you, NetSpend. I am glad to be a part of the family.

I love Netspend. Will recommend it to my friends and family.

I love Netspend. I get my pay checks before a lot of my coworkers.

Really happy with the day you get the money it is deposited right away. I can take care of my budget early enough and have no problems. THANKS.

I have been with Netspend for a year. I have been enjoying the timely deposits. Great job, Netspend and customer services.

I like having my check in the account two days early. It is easy to use to pay bills, get cash and use for internet services.

I will give this card a 5 star for great service.

We have had it for five years and we are very happy with it. And when we have a problem with anything to do with other account and they fix it right away. So we are very please with them.

My experience with Netspend has been nothing but wonderful. I love it that I get paid two days early!!!!

All the time and help they gave me - Stuff like stolen cards every day questions. I've been with Netspend for almost 3 yrs.

I had a Netspend card for many years and they have always been consistent will depositing funds as soon as they receive them. I have used it for my payroll account and always received my deposit days before my co-workers. I had called customer service many times mostly for them to help me correct errors I made, and have always received courteous, prompt service from representatives that were willing to help me. They were patient and worked with me until my problem was resolved. Netspend also sent me an opportunity to create a photo card for free and I was able to preserve my baby picture from 1958, yes black and white, on the card. Whenever I use the card, I can't but look at it and smile....Thanks, NETSPEND!

I actually recommend you to everyone I know, especially here where I work. I've had a great experience with NetSpend. I always see my payroll check deposited at least 2 days before my actual payday and you charge a good monthly fee for your service. I've never had any issues with Netspend. I want to Thank You for for always assisting me.

I would strongly recommend using this card. It has gotten me through many tough times. Thanks guys. Keep up the great work.

From the very beginning NetSpend has met all my needs in a credit card. They have a very low monthly fee. My direct deposited funds are available the moment they are received by the funding company/bank. I've never had an issue with them. Only once have I requested to have a payment revoked and they did it immediately. I highly recommend NetSpend for anyone that needs to control spending, to rebuilding credit and for overall ease of use every where. Try NetSpend, you won't regret it!

I have repeatably had to file disputes due to lack of customer services and card issues. The only reason I keep card is ease of use and loading. Otherwise would have different card.

I have been with NetSpend for many years and I have never had a problem. I Like them so much that I have 3 Cards: 1. For my Direct Deposit & Bill Pay; 2. For Business purposes - I really like their End of Year record Keeping for Tax Purposes; 3. For Vacations & Emergency Money. I also Like their Refer A Friend program. It's a great option for those who have had difficulty in the past with their credit card. Reloadable is the way to go so one doesn't overspend.

I have had no problems, except with auto pay. Some consumers do not accept Netspend, which makes it hard to do some business.

Ever heard of the down hill effect? That is the story of my finances. With 2 sons in the Army and John Jr in K-5 one would think, she has it in order - complete opposite. Although I would say I am better of than single women who have no income - my finances have not seemed to bounce back from a bitter divorce since 2004.

I have had a Netspend card for approx. seven years. The direct deposit option, calling the toll-free number when I had my cards stolen, as well as a low monthly fee, and the advantages of the elite card - are all the great advantages of being a Netspend cardholder. Customer service is also professional and helpful, whenever I have called them. Unlike expensive bank fees, ATM fees, monthly fees... Netspend has none of these costly fees. If a customer uses direct deposit, the cardholder usually has their money on their Netspend card, a couple of days before a bank would usually have the funds available.

I enjoy my visa card from Netspend. Someone take money out of my account and I was text about it, so card and cancel the card and no one else could take money out of my account. I am waiting on the money to be return on my account now.

I started NetSpend back when I lived in Honolulu, HI. Since I started with them there has been nothing but good things to say about them and all their great Customer Services I got from time to time. They had bent over backwards just to get a problem resolved on my behalf and I will never forget the promptness and willingness to get all my situations I had with the card resolved within minutes of my phone calls. So for many years with NetSpend I will not look elsewhere to put my money into. I am so happy for them to be adding a Consumer Affairs page now. I am more than happy to share my experiences with you all.

I love the Netspend card! It is a faster way to get paid!

Thru the years using Net Spend has helped me be able to pay my bills, shop, etc., etc., etc. I don't have a checking account, as I am home bound due to severely brain damaged daughter, so having this Elite Card service via Net Spend I am able to do my business online & also use my card when I am out & about. Plus I know that my daughter's S.S.I. check will always be there thru direct deposit & arrives early for the times that I may need it. Customer service thru Net Spend has thus far been a very pleasant experience as they will try to resolve what ever issue it is in a kindly, professional manner.

I love using my card. I just wish we had more cash back rewards for using the card not just at certain locations.

I've enjoyed my Netspend prepaid card since August 2010. I've experience excellent online services. Monthly Service Fee of $5.00 is incredible. No fees charged to my account when making purchases for anything. I use my card mainly for paying monthly bills. As a courtesy they offer overdraft protection services.

I enjoy the flexibility of the card. It being backed my Visa makes it that much more appealing. If you need to get an account with the flexibility that this card offers. I would highly recommend.

I have never had an issue that caused any major concerns. Whenever I needed to call my issue was resolved or direction given for resolution.

The only thing I am upset about is I don't get the emails to let me know about I get my check.

Had a wonderful experience. Would recommend this card to anyone who was looking for an easy way to do business online. As long as you are aware of the limitations and fees then you will do fine with this card.

I am really enjoying my NetSpend card. I do not have to pay all those fees the banks charge. I am always aware of my balance because I get an alert plus I can text "bal" and get an immediate response. I really like the extra perks you offer such as cashback on certain purchases as well as great discounts. I am going to recommend NetSpend to my family and I would recommend NetSpend to everyone. Thank you for such a great product!

I received my Netspend card with my tax return and have been using it ever since. It is convenient and I have my pay check direct deposited so no more running to the bank!

I sent a review earlier in the week for this company. The money was put back in my account but I still don't have access to it. I don't have a new card yet and even though I have a Mastercard Netspend card, they won't transfer it over. I keep getting the runaround on how long it will take to lift the block. I'm not the thief here and I'm being treated like one.

I've had NetSpend for all of 2 years now, and I'm happy with the service as well as managing my expenses and balancing my priorities. This card has helped me through it all, and I'm happy with this card and its services.

I enjoy the friendly staff online and in person at ACE they offer options to me and have settled all issues. I like the fact I know what day I'm getting paid by email. Getting paid up to 5 days in advance is a plus. The ease of paying my bills without leaving my house or hassle of going to a bank to cash my monthly pay. I know things are tough and people are struggling and the overdraft option is a safety net for me. For my family I plan to buy other cards for ease of transferring money to each other.

NetSpend makes getting my paycheck easy. I even get it a little earlier.

In the past I wasn't no good at keeping a bank account. NetSpend gave me another option. I love that the monthly fee was low and I was dealing with managing my own money better, which made me feel more in control. I've introduced this form of banking to most of my family & friends. It had really made my life very simple, no more money orders, or cashing of payroll checks to pay bills. There are a few glitches in the customer service, overall it has been a great experience.

On Aug. 17, 2013, I got an alert on my cell phone that $640.00 had been transferred from my acct to Kelvin ** and gave me his acct number. I do not know this person and did not authorize this transfer. Within 10 minutes, I was on the phone with NetSpend filing a claim. I was left with $6.00 in my acct and $50.00 in savings. My card was deactivated and transfers blocked. I can't get to what little money I have, but the thief has his acct with my money in it. I called them today to have the rest of my money transferred to another acct and they said no, my acct is blocked. At that point, I was livid, and told them that if they had asked the appropriate security questions, this wouldn't have happened. They said they didn't ask because the caller had my card number and pin. I don't know if I will get my money back, and if I don't, I will be getting in touch with every TV station in Austin, TX. I also filed a complaint with the BBB. They are sending another debit card but I will be cutting it up and closing my acct. I have used NetSpend for almost 10 years. I won't anymore.

I noticed two pending charges on my NetSpend account on the 16th of August in the amount of $104.33 each. I called NetSpend on the 16th as soon as I noticed the pending charges and the customer service representative with NetSpend just gave me a programmed apology stating that they would have to wait until the charge posted to my account before they could do anything.

There have been times when I get to a few days before payday that I need gas to get to work and was able to use my card because it allowed me to. If it had not been for that I don't know what I would have done. It is not for all the time use but when you get in a bind, it is good to know it is there.

When I get paid, I should able take all my money out without paying a fee...

My daughter recently graduated from AIT at Fort Sam Houston, Texas. I hadn't seen her for 7 months and was looking so forward to attending her graduation but living in New York, I had to fly and the airfare was not cheap, especially since I had to purchase 3 tickets. I had been saving as much as I could, but graduation was approaching and airfare was increasing every day. One evening I received a really great offer for my tickets from a website that I had been bidding on but I was about $50 short. I took a chance and accepted the offer with my fingers crossed. NetSpend approved the transaction and I finally had peace of mind knowing that my family and I were going to make it to graduation after all! The very next day the airfare went up $174!! I had to pay the $15 overdraft fee of course, but it may just have been the best $15 that I ever spent!

I have my SSI direct deposited into this account and have been pleased with it for 2 years without any problem.

I have been using this online service since 2007 and I recommend it to everyone. The website is so easy to use and the alerts I get are almost instantaneous which I love. I use to be horrible at balancing a checkbook and NetSpend does it for me. I've also used the budget feature and savings feature. Both are easy and helpful. I haven't used a "brand name bank" in over 20 years and with NetSpend I don't think I'd ever go back to one.

Netspend has always been great with me. If I had a problem, they take care of it ASAP.

I have had the same netSpend account for 7 years. Having my netSpend prepaid debit card, it’s quick, easy and convenient. I use it everywhere, stores, gas stations, to pay bills and even to shop online. I really love that I get my paycheck deposited two or three days before my actual payday. Netspend is a great way to use, get and use your money that you work hard for. There are no hidden fees like a bank. I love it. Thank you netSpend.

I called with a problem with my overdraft & it took a minute, but we got it done & I felt a lot lighter afterwards.

I have been with netSpend since 2008 and I have had a good experience with the bank.

Very happy, easy to use anywhere. Love the direct deposit.

I have had my card for around 3.5 years. I had a few small issues when I first got it with setting up direct deposit which NetSpend staff resolved with only 1 call. My money is always easy to get to and I can use it anywhere. Great card to have in your wallet.

I have been a member for several years. After a really bad experience with the Bank of America paying out on an electronic bank draft that was not signed by me, I switched over to the netSpend card and have not had one single regret for my choice.

I've had my card for about six and a half years. I have my Social Security checks directly deposited on my card every month. I can't think of any problems I've had with netSpend. When I lost my card, I reported it and had another card within 2 weeks. Plenty of time to pay my monthly bills.

I have had to use the overdraft advantage a lot of times and netSpend has been there when I needed them. It's true, you really do receive your payments early and that helps towards the end of the pay period when you need it most. Thank you netSpend.

I use my card for all my transactions, but the only thing I don't like is that when you cash a check you are charged for it then you have to pay to put money into your account. Other than that I am very pleased with your services.

I love this card so much. I get my pay check early so that way, I can pay all my bills ahead of time. This past January was the first time I had my tax refund put on the card. Well, to my surprise it came on there at a time when I was in need. Didn’t have to wait for the bank to hold it for several days. I do recommend this card for anyone who would like a wonderful prepaid card.

Netspend is awesome. I have direct deposit with them and have access to my money as soon as they get it which is a tremendous help to me.

I have been with NETSPEND for 4 years. I’m very pleased with their service. Take it from me, I’m an honest and down to earth person. Here is an example: I went to an ATM at a gas station to withdraw cash. Everything went ok except my cash didn't come out. The owner said I had to call my card holder to contact the store of course. I was a little upset with the store for not giving me the cash that the ATM showed I withdrew. Make a long story short, I called NETSPEND. As soon as I got home the customer service person was friendly and assured me the issue would be resolved within 24 hours. The next day, I got a call from customer service, explained to me that the money has been refunded and that the ATM was having technical problems that according to the store owner…

Recently I had the misfortune of having Netspend's transfer feature malfunction on me. In this case, I was attempting to transfer $200.00 from one of my cards to another when their system mistakenly sent my money to someone else's card. That person's card was in a negative state so they would only return a portion of my money right away. For the remaining amount I was forced to file a dispute which led me on a wild goose chase resulting in a more than 30 day wait for the return of the balance of my money. I have assured them that once I have used up the remaining balance, I will be closing my account cutting up my card after being a premier member for 3 yrs. I am completely disgusted with the customer service I received.

I have direct deposit, and it has helped me when traveling. Only one problem though, is that not all gas stations will accept my card while on the road. Other than that I'm very comfortable with the card.

I really love having my NetSpend account because I get my paycheck direct deposited, and it's deposited one day before my pay date. I also love it because I always know my balance, by receiving text messages with every purchase. I'm not good with checking accounts so having a NetSpend account it allows me to pay bills online and do everything like a checking account, except without all the fees.

The Netspend card is a great asset to have. I've had the card for about 5 years now and it works better than a bank card. I always recommend to friends and family. I hope that Netspend continues to provide excellent service. Thank you!

Much like millions of people who are victims of the economy crash, after shortsale of house, after 13 yrs a car repo, it was hard trying reestablish a bank account. After being turned down from several banks, Netspend has allowed me to start building my life. The features that are offered is a comfort. I feel like my life is being rebuild with the help of Netspend. Thanks.

Direct Deposit is the best! I find my deposits go in a day earlier than with other banks. Occasionally, I need to go over by a dollar or two and Netspend's policy is so great. They give you a $10 margin that you can replace as soon as you can and anything over that you have to replace in 24 hours. Then, and only then, do you get an OD fee and it's not as much as the more traditional banks. I will NEVER close my Netspend account!

I enjoy use this card. I use it everywhere. I have direct deposit, have no problems. Very good.

I have been with Netspend for seven years, and I just love having an account with them. I receive my direct deposit early, I have elite, the fee has went down, overdraft account, and many more. You should try them and you will love them.

Choosing to open a Netspend account and choosing to have my paychecks directly deposited into that account has been a great financial choice for me. I was previously wasting so much money on ridiculous bank fees and never felt in control of my money - the bank was in charge. I always know exactly where my money is going and have full control with Netspend due to the super easy to use website, text messaging, and bill pay features. I have never been charged any unnecessary fees or charges. In fact many of my co-workers are jealous because with Netspend I receive my direct deposit paycheck 2 days earlier than everyone else! I tell everyone I know to leave the greedy evil corporate big name banks and to open a Netspend account!

In the past NetSpend has helped me and my family tremendously. I had been having recently, as well as in the past, transactions made on my account that were not authorized by me. When I call and speak with a Representative, they immediately tell what I need to do, then they take it from there. I have been able to have those transactions refunded to me in a very timely manner. This is important to me because I am on Disability and get paid once a month, therefore I can't afford to be without the funds I have budgeted for very long.

I really like the Net Spend card. I get my paychecks faster, and can pay bills earlier. I always recommend Net Spend to anyone that needs a pre-paid card. Any problems I have ever had have been taken care of as soon as I call. The only issue I have is with the phone system and trying to get to a real person, but that is the same as any phone system.

I have had a Netspend card for a few years now and I never had a problem. Love how the direct deposits are 2 days early. But be warned last month my account was hacked into from someone calling the 800 number and stole all the money. Yes Netspend gave it back but it takes up to 21 bank days so that's closer to 30. So be real careful and check your balance.

I receive my check early, on time every month. Enables me to pay bills and shop minus the crowds.

Netspend is my hero when it comes to getting disputes resolved. I have had a couple transactions that needed resolution and Netspend intervened.

I love Netspend.. Their fees are low and they don't charge you for PIN transactions.

I have had difficult situations to happen and the customer service agents that helped me were just great.

I love NetSpend! I started using NetSpend because I was tired of being charged by the banks for every little thing and for them holding my money (so they could draw interest) while I had to wait until the next day or so for the money to be shown on my account. I am a semi-retired senior citizen and it is important for me to receive my money from Social Security and where I work in a timely manner. NetSpend sees that I get the money as soon as it is received by them, unlike the banks that draw interest off the money before they give it to their customers. I worked for a bank for several years and I learned how they did. I love the $10 cushion NetSpend gives because sometimes the day before is crucial and I only need go over a dollar or two -- banks immediately charge $15+ for NSFs. I don't use checks so this is the most awesome way to have an account there is, not to mention the savings and life insurance options. I love it!

I love the NetSpend card especially the fact that I am able to get my paycheck 2 days early and the helpfulness of the representatives whenever you call. I, however, do not like the fact that each time you swipe the card it charges you $1.00 to $3.00. But, other that flaw I love it and have recommended to several co-workers.

I've had my Netspend for years now and I wouldn't have it any other way. The banks have so much red tape it's a head ache just thinking about it. I do a lot of internet shopping and I always use my Netspend card. I don't have no pricey fees and my money is always on time and all the people I've worked with at Netspend have been great....

I've been with Netspend for a total of 7 years and it's been wonderful. I received my deposit around the same time every month, plus I receive my paycheck 2 days before actual payday. The experience that is significant to me concerning Netspend is when my card was hacked and Netspend blocked it and stopped it. Thanks, Netspend!!!

Netspend does not know this but they have been my savior on a few situations. As a mother of three living paycheck to paycheck I came across a situation where I was down to my 20 dollars till payday. With little left to feed my children I remembered signing up for the Overdraft Protection service. It was a decision I had to make was use those 20 dollars and buy food for the next three days or not go to work as I need the money for bus fare. I read and reread the guidelines to their Overdraft Service and went to the nearest ATM and withdrew the funds. I was able to satisfy my family and provide for them without reaching out for assistance. Thank you Netspend!!

I been with ya for a very long time and I am so happy with ya. Great work. Keep up the good work. From a happy friend. Netspend is the best. :)

So far everything has been GREAT! TY for your continued great service over the years. Only downfall is that you no longer do the payday advance loans :(

I have been with Netspend for almost 3yrs and I love it. I have direct deposit and I get paid 2 to 3 days before my pay date and also it gives me an opportunity to overdraft on those hard times. I LOVE NETSPEND!!!!!!!

I've had my Netspend for at least 2 years. I wouldn't have a bank account ever again after having Netspend. My direct deposits go in every pay period. I use my card everywhere. It's the best decision I ever made regarding my banking needs. I am a Banker by profession. Have had accounts with several big banks. Thank you, Netspend, for the convenience!!!

I've been with them from for a few years now and I love my netSpend card. I get my paycheck two days earlier and I use it to pay my bills. They also have a saving account to go along with it to help you save money. It's just like a bank account just not with all the hiding fees.

I have no complaints... The staff at Ace on Bridgeport are always efficient and pleasant to deal with. The only problem I have is accessing the web site to check the status. But, that could be the 'user' (me).

Just received a first class mail on my address containing some kind of a credit or prepaid card, which was issued to a person who has never lived here or around. My address is very specific, so no mistake could have happened. So, I decided to immediately call Netspend.com first by using the phone number on the card, then I tracked another number on their website and yet their automated phone menu didn't have any other options but for cardholders. 40 minutes later, for some weird reason, I was able to reach a customer care rep with a foreign accent. I tried to explain the problem with the card sent to my address with a name of a unknown person, and expressed my worries about personal privacy, stolen identity and fiscal security, which should ring many alarm bells in any serious financial organization, which Netspend.com doesn't match.

My account was compromised and $300 was taken from my account. I alerted Netspend of the error and was told I needed to file a claim. I was very concerned that someone was able to get access to my account, change my PIN, and withdraw money. I am very careful with my accounts and take every precaution to keep my information private. I followed the instructions that the rep from Netspend gave me, which consisted of filling out their forms, filing a police report, and sending in the information. I also took the steps to file a identify theft report as well.

Internal fraud, they transferred $2,000 out of my account into four different prepaid accounts. I spent 5 hours trying to get this fixed. It took way too long. I was told lie after lie after lie... Finally, I went through MoneyGram, who took it to another level and got me in touch with corporate office who promised to investigate and get refund of my money to me. Needless to say, within an hour, the money was added back into my account. But now, they have my account locked. Will deal with this tomorrow when they are in. I have the number and email of the lady at corporate. I will not stop until this money is in my hand, and then I will be taking my business somewhere else.

In June 2013, I received my new NetSpend card and called to activate it and deactivate the old one that was going to expire in a few weeks. The NetSpend Customer Service rep did not deactivate my old card. She gave that card info to her crook friends who used the card several times to purchase online products from Walmart, in another state. Hard to prosecute because it is an out of state scam. I filed a dispute with NetSpend and Walmart. Walmart was willing to refund NetSpend, but NetSpend never refunded me. I get the runaround every time I call someone in the NetSpend Dispute Dept that speaks broken English.

I filed my taxes with TurboTax as I have done many times in the past but never will again. I opted to have refund put on the card. It did not specify card. Last year, it was a TurboTax card. This year, it was NetSpend. What a nightmare! They would not activate the card until I faxed all my personal info to them. They are located in India!! I reluctantly did so and they STILL refused to activate the card! They said they would send funds back to IRS immediately. This would be on February 19.

After canceling a motel reservation that I never stayed at and canceled as soon as I heard what the charges would be, I ended up talking to Netspend day after day after day to get my account reimbursed for the $181.75 Netspend removed. I gave up and called my lawyer. I am suing Netspend to get my money back. I faxed in letters from the motel, emailed letters from the motel, was on a joint phone conservation with Netspend and the motel, all the time the motel was telling Netspend I would not be charged. Netspend still refused to return my funds. Do not have dealings with Netspend! Avoid Netspend like you would a plague!

I too am a victim of Netspend. I had my deposit made last year without any problems. This year, I got my return deposited on the same card. They told me that I had to send in verifying documents. I did as I was told, however, they told me that it was not correct so I asked to send money back to IRS. They told me it would take twenty days. Money was deposited on April 3, 2013. I contacted them. My money still has not been sent back to IRS. Please help me. Tell me what I need to do. I too agree that there is something shady going on.

I am desperate at this point. My account was drained to a zero dollar balance with unauthorized charges by a person in some other state. When I activated my card, I signed up for text alerts so I could track all of the transactions I make on my account. This is how I noticed someone was making the charges. I called NetSpend totally confused because I was holding my pre-paid card while the transactions were going through. It was then that I realized someone duplicated my card and pin. While on hold with NetSpend (for a total of almost 45 minutes) waiting to speak to a live representative, every last dollar was spent down to the last penny I had to my name. I was hysterical, as you can imagine, and all they did was transfer me to another person, then another, and then another.

I filed my taxes using TurboTax this year as I have done for several years prior. This year, I decided to have the money deposited onto the Netspend card because we can't use their money faster. Taxes was filed on Feb.10 and deposited from IRS on the 21st. During that time, I never received my card and each time I called, I was met with different excuses: wrong address, there was no one at home to sign for the card, another card would be expedited, yada yada yada. I never received that card so during the week of March 11th, I called to close the account. I actually spoke with someone relatively helpful and he assured me the account was closed and I would receive my paper check refund in 20 business days? Sounds good, right? Nope.

I also got this NetSpend card for my tax refund; otherwise, I would've been charged over $30 if I wanted a direct deposit for my refund or a check snail mailed. On the positive side, I did receive my NetSpend card one week after I efiled my taxes. However, they charge you up the butt for everything they can. I closed my my account online & they deducted $5.95 from the balance for issuing/mailing you a check. They charged for transferring money & anything else that they can. It's totally not worth it!! And the only reason why I gave it 2-stars was because I did receive my refund quickly; otherwise, I'd only give it one.

On Thursday, April 4, 2013, I received my 2012 Tax return via prepaid credit card through Netspend. I made a few small purchases that evening, but when I went to make a withdrawal at a grocery store, the receipt said Not Approved! I called NetSpend and spoke with customer service and they told me that they placed a hold on the account and that I needed to send them a copy of a government ID, social security card and proof of address. I sent what they asked for, but the proof of address wasn't sufficient enough for them because it wasn't a utility bill or tax return. I stated to them that I didn't have any of those items because I don't pay the utilities where I reside, and most of my mail still goes to the old address. On April 11th I then sent the W-2 with the old address that still matches my CA ID. They still rejected the document and today is Monday, April 15th, and I still haven't received my funds. I've read many complaints against this company and I believe they should be put out of business!

Customer satisfaction and proper communication is essential for any company but Netspend has failed as far as I'm concerned. My HR dept/fed. reserve posted my EFT/direct deposit on 4/4 at 7:30pm. At 11am on 4/5, it still was not showing. I called Netspend and of course, I'm talking to a rep. in another country. All they could tell me is that there was no deposit made. They don't have any details why and have no access to other information about the delay, only that there was no deposit and as soon as it's made, they will post it. I called Meta Bank in Iowa and spoke to a rep who informed me that Meta Bank only allows Netspend to use their routing # and account # but they are two different companies.

I recently filed my taxes and ordered a new Netspend card. I received an email stating that I had my money pending due to verification issues. I called customer service and the rep was terrible. There was a bad language barrier and she did not know any answers to questions I asked her. After being on hold, she told me an ACE rep entered my SS# incorrectly and I needed to fax my 1040 form and nothing else. I thought this was strange, so I asked her if she needed my ID as well. She stated no, because my tax return would be enough. So I called later that day to see if it was received. The rep told me yes, but the documents would not suffice and I needed to send my ID with matching address.

I have had my Netspend account for a few years now and have had no problems at all. Then one day I got online to check my account and I can't access my account. So I called them, and the only way to get a person on the phone is to hit the lost or stolen key! Already frustrated! They couldn't fix the online problem and I still can't get on, so I have to use my phone now. That's when I noticed unauthorized charges, so I called them again. Just like all the others, I was put on hold for over an hour, transferred 5 times, asked for my SS number, my last deposit and the date I opened the account. I explained that I can't get online so there would be no way for me to tell her such things. She hung up on me! This happened twice. I've asked for a manager. No manager. They are supposed to call me back. That was 4 days ago.

On 4/3/2013, I was out with my wife yesterday having dinner and a show, when the bank made a mistake. It duplicated deposits and locked my account and I could not pay for anything. When I called the bank, they said they made a mistake and I had to wait until the system issue was fixed before funds were released. So be it when you eat, it is stealing if you do not pay. I almost went to jail. I was in food service before and I have seen people go to jail for a $2 meal. I was hot and upset.

I got a Netspend card for my tax refund. They blocked my account because I had a suspicious charge (I paid my light bill). Later I was told the reason was proprietary reasons and they could not divulge the reason for security purposes. They demanded a copy of my social security card, utility bill and ID. I refused to send my SS card, so they said my only option was to send money back to the IRS. It would be a 20-day turnaround. I didn't realize they meant 20 days for them to send the check to the IRS. I will have around $800 in late fees and lost the lease on a house from them holding my money and making me to wait almost three months so far. I'm not the only one, but nobody seems to do anything about it.

I have been with Netspend originally since 2006 and had no problems until I had to open a second account last year. When I opened the second account, I did not change any info with the place where my money was coming from. Netspend changed it on their own and adamantly denied it. They told me I did it then said my income source did it, then blamed computers and then me again. I have a feeling they'd have blamed my dog if they could. So when I was thinking I was transferring my money into the new account, I was actually transferring it into the original and charging me $5 to do it each time! When I was able to get another card for my first account and closed the new one, they are now telling me that the information, my own information, is wrong. How is that?

Everyone with a similar issue needs to file a complaint with the Federal Trade Commission, Attorney General, and the IRS. Ask the IRS to put a trace on your tax refund money. This is the only way consumers can force an investigation into the NetSpend company. Please everyone do this! I have been waiting two months for my refund; I faxed all of my personal information, SS#, address, etc. to NetSpend. I can’t help but think they are stealing identities and refunds.

Warning! Netspend lets someone open an online account in my name, create a virtual card, and drain our account of all but $250. They refuse to follow their own and Visa stated account protections and issue provisional credit in a timely manner. Visa says five business days; Netspend says 10 business days (depending on who you speak to. I've got anywhere from two business days to 90 days!). Well, those time limits have both passed and I have yet to receive a single dollar in provisional credit while they conduct their investigation (which they have 90 days to complete, or two, or ten, again depending on which customer service rep you speak to). I have spent (cumulatively) hours sitting on hold, days waiting for supervisors to call me back. (They never do.)

I did my taxes online with turbo tax on March 1st. I applied for it to be on a Netspend prepaid visa card. I was told it would take 12 days to receive my card. On the 14th day, I called customer care. (What a joke.) They told me my card was cancelled because of an error Netspend made with my address not being put in the computer properly. So they told me I would now have to wait 7-10 more days so they could send me another card. I received my new card a day early but when I tried to activate it, I couldn't because Netspend's fraud department put a hold on my account because of their mistake. I was told I now would have to send them proof of my identity (my SS card, a utility bill, a valid ID), so I did.

I went to buy a scooter. The merchant's credit card machine was broken, so it charged me more than it was supposed to. I was charged 3 times in 5 minutes, I believe. On March 12, 2013, the amounts were $865.00, $815.00 and $195.17. The merchant has faxed once and emailed twice. I don't have the merchandise or my money. I can't wait 30 days. I should not have to because it's my money. Tired of getting the runaround.

On March 6, NetSpend authorized a transaction for $1,212 to the Mohegan Sun Casino for me to pick up at the window. I never picked up the money, and the money which was returned back to the bank was never placed back on my account. Although I had the merchant put on a 3 way and spoke to the supervisor of Metbank, he emailed them all the information they asked for, but they still refuse to put my money back in my account. I'm now out of $1,212, and I don't know what to do about it. Please do not use this company; it is a scam, nothing but front account merchant.

I contacted Netspend/ACE Elite to determine the length of time it would take to release funds back to my account pending notification from a merchant who was experiencing trouble collecting their funds. Before I could receive a correct answer from the CSR, the money was transferred back to my card. Of course, there was a transaction fee and this created a negative balance. When I asked the CSR why she made that transaction without clarifying my request, all she could say was, "Oh, I'm sorry. Is that not what you wanted?" I told her no, I was only inquiring about the timeframe. I still need to speak with the vendor to understand the problem on their end.

I had my tax refund deposited into a NetSpend account through the website Turbo Tax, and I never received my debit card. The only way to access my money through NetSpend is by this card. They have told me on 3 separate occasions that they have sent my card out. Each time, they have given me a different date when it was sent. Originally, they said it would take 7-10 business days. After the 12th day, I called and they said that they would expedite my card and it would take 2-4 days. Today makes the 4th day, and they are now telling me that they sent it out two days ago (4 days after I called). I tried transferring my money to another bank account, but they said they could only transfer money to other NetSpend accounts. I then proceeded to open a new NetSpend account, but they said that I couldn't transfer money to that account because it hasn't been open for a month. When I asked them for my account information, after verifying the account, they said that they couldn't give me my own information. I would like to be able to access my own money now!

I opened a new account through Netspend and I decided to get my taxes sent to my new Netspend account. But Netspend closed my account when they shouldn't have and then opened my account back. They gave me trouble opening my account back. All they can say is, "I'm sorry for the inconvenience. We can rectify this and send you a new card." But how will this help me? Once you submit your banking information to IRS, they don't go back and change it. They will send your refund to whatever account and routing number you gave when you did your taxes. Well come to find out my taxes came a little early during the time they closed my account and now I'm waiting for my taxes to come by mail. How inconvenient this is. I closed both of my accounts with Netspend and I will never come back or refer anyone I know to this company.

I was referred by a coworker. I provided her referral number because the link sent in the email by Netspend never arrived, and I filled out everything out online. They are now refusing to give her referral bonus! She has been a customer for over 2 years, and they have the original referral from her evidenced by her inability to refer me again. After five "secure" emails that had no response from their site, I get 3 back, one stating her referral bonus will be applied, the next stating that it was declined, and yet another email stating that someone already assisted me with my issue. Uhm, no. I wasn’t assisted. I spent 25 minutes on hold this morning trying to speak to a live person, only to be told by their automated system that it would cost $0.50 to speak to someone. Of course, they said that was just for balance inquires (we will see).

I cant believe how ludicrous it is even to get a fund refunded and posted back to my account in the amount of $121.25 that should've never been charged in the first place. I never even stayed a night in a hotel that charged me and the hotel manager reassured me that the transaction was refunded and cancelled the same day. I've been waiting 4 days at this point and have even had the hotel fax a document saying they aren't collecting the funds, with a reference number. Still nothing. I will be reporting this stingy, corrupt company to the Better Business Bureau. Not to mention the 2-hour phone wait and your customer service is absolutely awful with people who can barely speak ** English.

Netspend sent me a card in the mail, which I did not request. I activated it and had money direct deposited. The money was released on the 1st in the morning. Netspend didn't release until the fourth. I had this issue again on the 19th and it still hadn't been released. Customer service is hard to reach if you want to speak to a live person. They charge you .50 cents to speak to someone. If you email, they take 48 hours to reply. They are rude and unconcerned. Don't use Netspend. I recommend Serve by American express.

On January 31st, I checked in at the Borgata hotel. I had a complimentary room for 2 nights. They needed a credit card to hold $300. I used my Netspend card. I checked out on February 2nd and the hotel told me that the money will be released back to the card in 3 to 4 business days on the 10th. I called the hotel to see what was taking so long. They told me that they released it and had already faxed the release over. I called Netspend again to see what was going on. They told me that they didn't receive anything from the hotel. I told them that this was the second time the hotel sent the release. I asked to speak to a supervisor. I was told the supervisor was in a meeting and to call back.

I have been an account holder for about two years and always recommended the card to friends faithfully until today. I was at home and received a text that my pin had been changed and if I did not do it, then to contact customer service. Well since I am at home watching television, I did not do so. I proceeded to contact customer service, who stated someone tried to get money from an international ATM and tried unsuccessfully five times so they blocked my account. We proceeded to change the pin number and I was assured that no charges went through. As I hung up the phone, in a matter of minutes, 12 charges proceeded to go through my account totaling $928.00 and that was because the daily withdrawal limit had been reached.

After I paid a $4.95 service fee to put $100 on my card, the funds somehow never got to my account. I called Netspend 3 times. The first time I was told I would get a call back in a half hour. An hour later, I called back and had an idiot named Jack give me the runaround before putting me on hold and then cutting off my call completely after being charged 50 cents for each call. I called again, but it was close to 8:00 CST, so I got no response. Bottom line is I feel that I'm being ripped off and I will be contacting the attorney general and filing a report. Avoid this company!

I file my taxes through Turbo Tax and use the recommended Netspend carrier to receive funds. I received the pre-paid card. Upon activating the card, I was told that for security purposes, I needed to send in documents verifying who I was. I faxed them a copy of my ID, my SS card, a copy of my lease and another government documents. After waiting the 48 recommended hrs, I was told that these documents were not valid, that I needed to send them a copy of my light bill, my cable bill, and a copy of my W2 form. I faxed those documents twice because I was told that they were never received. After waiting another 48hrs, now I am being told that they are backed up and don't even know when or if they are going to get to it to see if those documents would even be approved or accepted. I also went online and discovered that there are other people that are also in compliance of all that this company is asking us to do and still are not able to get any results.

I applied for a credit card from this company on 1/29/2013 when I did my taxes through Turbo Tax and was told that the card was gonna be delivered in 7-10 days. Well, the card still has not yet showed up. I called customer service to let them know and all I get is "I'm sorry for any inconvenience.” Well, that led into the CSR to tell me, “We can now expedite another card but it will take another 2-4 days to get there.” Well, my concern is when will I ever get the card with the substantial amount of money on the card? I've gone through three different agents today - a CSR, CSR supervisor, and CSR manager and still I must wait for the card to arrive whenever it gets here. I’m a single mom who just lost my job. I'm counting on this card to show up soon. I have an ill daughter who needs meds and I can’t get them for her all because of this. They need not tell people the card will be arriving between 7-10 if they really have no idea. It's not a good first impression at this point. I would never recommend this company. Thanks for listening to a very angry customer.

Blocked card - 7 days of jumping through hoops because merchant put refund on my card (unauthorized transaction). I made the original purchase with cash. Awful service policy! Still not resolved.

I've had this card since 2009. I never used it much since the primary reason I even signed up for it was done away with shortly after (savings interest rate). My debit card from my actual bank got its number skimmed so it was cancelled in order to protect my funds, but I'm not able to do online shopping/pay for net-based services without it, so I figured my NetSpend debit would come in handy and save the day as a backup. I loaded the card after making a withdrawal, easy peasy, paid the fee for that and went about my business. However, I'm being charged 1-2 dollars for every transaction that I make and I didn't notice that until now. I understand being charged to run it as credit, but I'm charged even more for using my PIN?

As I read the previous messages from ** and **, customer care specialists, I can't help but notice that ** included two more requirements to get my authorization hold removed. On top of requiring, it must be: (1) your reference number which is **; (2) amount ($202.95) and date of transaction (01/24/2013); and (3) reason to release the authorization (cancelled or voided).

These are "Hidden Fees." No one wants to feel like they're being gotten over on, no matter the amount. With ACE, that's how it feels. It makes me scared to deposit bigger sums of money onto my prepaid Ace Elite card. I was having trouble logging into my account to check my balance; it was saying Contact Customer Service. I called the automated system and was told I can push a certain number to check my balance. Of course with that being the reason I called, I selected that option. Once you push the number, it lets you know "Hey, by the way, it's a $0.50 charge to check your balance." Since they take the time to even mention it, shouldn't it be mentioned prior, so that people can know they're being charged to check their balance? It's just shady. I also never saw this in the pamphlet from the store when I got my card. Yes, it's just $0.50, but what gets me is the feeling that they're trying to get over in the manner that it's done. I'd rather deal with a more upfront company handling my funds, with better customer service and ethics.

I started direct deposit with Netspend, tried to pay my bills and they won't pay them inside of 15 days. They pay my bill late every month so now I have late payments on my credit report including late fees because Netspend choose to hold my money to gain more interest on their end. Because of my numerous complaints, they have now chosen to not post my direct deposits on time holding them for an extra 3-4 days. I am told that if you have any complaints to file, file them with the FDIC. The CEO of Netspend is pocketing over $10 million a year on the backs of hardworking Americans that have already been taken advantage of by the vultures in the conventional banking sector.

Well, first the catch is they do not tell you that every time you use your card, you will be charged either $2 or $1, mainly depends on where your purchase is from. Secondly, I called in and repeatably asked to speak to a manager. They told me to hold on, came back and then hung up on me. Thirdly, I asked how I can cancel my card. She put me on hold, came back and told me she canceled it for me. I did not ask her to do that. Fourth, she told me they will charge me $5.95 or so then send me a paper check with my remaining funds. Fifth, they told me it will take 20-30 business days for me to receive the check.

NetSpend is the worse company for customer service. They cannot even answer a simple question, and if you do happen to talk to someone, they will not give you a manager so that you can file a complaint. Anyone who is using NetSpend should stop and use Bluebird from American Express.

On Sept. 25, 2012, I received my deposit to my Netspend card that was lost. I purchased a new card in which I attempted to have my funds transferred to the new card, to be told that the funds could not be transferred due to a past transaction that I disputed. I ordered 2 cards which I never received. I just recently ordered another card that I still have not received. My chief complaint is that I still have not been able to retrieve my funds in the amount of $531. I am curious to know how Netspend can prevent me from obtaining my money.

I initiated an order online which, legitimately, resulted in a hold on those funds until the order was completed. Due to unavailability of the online vendor, the order was cancelled the next day. Fourteen days after the order was cancelled, the funds were still held in pending transaction status. I emailed the vendor and received a response stating they had notified the card company three times that the order had been cancelled and the vendor released the funds. I forwarded the email in a secure message in my online account. The auto response is that it would take 48 hours. Three days later, funds are still not released and still no additional response from customer service. I called customer service and they said to forward the email from the vendor verifying the order was cancelled and they would release the funds in 6-8 hours.

Payment processing for the unbanked account holders - I recently had a refund wired to my account. I spoke to customer service (3) and acquisitions dept (4) times. I was told to call my refund-er and reverse the transition to get my funds. Plus, they verified my funds were valid and creditable to be used because I sent a copy of the receipt by their request, and my funds would be granted access by myself in 24 hours of the documents sent out to Netspend. It's been 48 hours and counting! Foolishly, I wasted my time with this company since 2004. I want my money!

My direct deposit was to arrive on Netspend car today, 12/3, after several failed attempts. Today was another failure and the excess phone calls and paperwork required to have my own money astounded me. I would like to speak to a person and get this resolved but that doesn't seem to be possible with the company.

I have the card in my drawer. I just moved a year ago and I called to try to find the balance on it. They asked for my address, so I gave them the address I have been at for the last year. They said that is not the address on the card. So, I gave them my old address. They refused to verify this address because they claim they can only verify one time that the address is corrected and the account is now suspended. I asked them how do I get it unsuspended. They refused to tell me. What a scam these people are. I hope someone sues and bankrupts their **. Scammer thieves!

I’m not pleased with Netspend because I’m owed $60.00 by this company. It is always something with this business. I have asked for paperwork and have not received. That has been over a year! I have the yearly fee you pay for $69.00. When it was to be renewed, I was not informed. This was a recent action, so this means they are nickel-and-diming me. If they had notified me, I would have taken care of business! It’s just so many things. That is just a few of the problems I have! I don’t see any resolution. I just hope someone from their company is reading! I’m just displeased all around with all the services they are supposed to supply! Just venting in Minnesota!

NetSpend cards are being used in fraud across the country. Merchants should not accept these cards. There is a nationwide scam that is associated w/ these cards. The C.C. machines ask for a security code, but the machines will accept any combination of numbers, and approve the transaction. I'm still in the middle of dealing w/ this, but I'm being told the merchants are on the hook for the loss. Our local News station did a story on this.

They stole my entire paycheck - My paycheck gets deposited to my debit card and I noticed charges in Texas. I live in NYC. I have been crying since my entire paycheck is gone and customer service is of no help. If I don't get my money back, I will be suing. Don't use these cards please. Protect yourself, they are thieves.

I called them today about 10 times or more to see if my money was on the card. They said it would be on today, 10-30-2012, and it's not on. Just about every month it's the same thing and at 50 cents a call, they hold back until it runs up the said amount of money. Everyone I talk to said it would be on the card today, 10-30-2012. You know and they know it's not right. Why do people do this type of ** to each other? This is my money and I want it.

I purchased a reloadable debit/credit card for my 15-year-old daughter's use. I loaded the card with $100, plus paid the $3.95 service fee. I did not realize the company would charge $1 to $2.50 for each transaction. There was an offer to pay an additional $9.95 per month to use the card in non-debit situations to avoid these charges. I was told (by clearly an offshore service center) that unless I faxed my driver's license, social security number, birth certificate, current utility bill, etc. to a random "customer service" representative, the card could only be used for credit transactions (not debit) and it would cost at least $1 per transaction.

The metabank/Netspend debit card are not following the policy of waiving the fee on all point ATM withdrawal. My account is still being charged the $2.50 for this transaction. Can you make sure that they return my money and make them stop lying on the phone?

I had been a Netspend Elite cardholder for 5 years. Despite their lack of customer service skills, it was easier to just deal with the occasional problems than talk to any of their service people to get a resolution. I noticed a string of transactions on my Visa debit card, all international. I filed a fraud/dispute report and they closed my account! No phone call, no email. I have money in my account that I am being denied access to and they say they'll mail me a check within 20 days of my request. Worst thing is I am not allowed to log in. I can't see what transactions have hit my account. I can't see the balance and can't print out my account history. I have no idea what bills have been paid that are auto recurring debits. I have no idea of the status of the items that I've disputed.

I purchased a NetSpend card and I began using this card at different merchants. Sometimes, my card was charged a $2.00 fee for using instead of $1.00. I feel this card is the biggest rip-off you ever want to purchase as pre-paid debit. I would advise people not to purchase this card.

The home page to check your account doesn't work. And I can't correct anything. In the past, I used to able to call someone to solve problems. Now, they just want to charge a $5.00 fee. How stupid.

Your help desk is very unprofessional. They do not know how to solve problems. I have been having a problem trying to get into my account and I keep on getting forbidden, not authorized. That happens when they just gave me a temporary password. I called again and got a different person and she said “Oh your account is blocked, let me unblock it and try again." Well, it worked for a few hours until I check it again, same message forbidden, not authorized. Called again and I got a not so smart individual. His language was so bad that I had to ask him over and over again and he became very sarcastic and started repeating one word at a time. I've had it told him, let me talk to your supervisor, and then he hung up on me. Mr. NetSpend, do you want to have that kind of help desk?

I called NetSpend to check on my direct deposit today. It was to have been posted on 7/6 but as of this morning, it wasn't there. Everyone else at my company received their pay, including other NetSpend customers and those that received physical checks as well as those that have regular banks/credit unions. When I called, I was greeted by a barrage of menu options and after navigating through them, I was finally connected to a representative after holding for several minutes.