Netspend Reviews

After many years with commercial banks and paying exorbitant fees, I finally found a card and service that can appeal to many. Your service personnel have been very helpful in solving any issues I've had since becoming a member. Thank You.

The customer service is awesome.

This card meets and exceeds all my needs. The overdraft protection is a huge help. I am planning on using the savings feature next. I am NetSpend for life.

Best bank I've ever been to.

I have enjoyed Net Spend, I would recommend it to all who need to keep up with their expenses. I like the fact that it tells me how much money I spend, where I spend it at and how much I have. Thank you

My experience with Ace has been a delight... Been with them 5 1/2 years and have nothing but good things to say .....

I have been with netspend since 2008. It's a very good company, always take good care of me.

Well, from what I have experience it's a very good debit card. I have my direct Deposit going to this card and I haven't had any problem with receiving it. One complaint that I must share is the Fees that the company charges. If you wanna load there's a fee. When you wanna withdraw there is a fee for that. If you withdraw more than $300 there is a a fee for each dollar after. But I must say their overdraft fee is worth the $15. I just wish they wouldn't deactivated because of too much use but I see it we are paying the fee why can't we use the overdraft as much as we want when our deposit is gonna cover it??

Customer Support is always helpful. Sometimes you can't always get the correct answer, but someone within the company will help you to understand.

I truly do love this card. I been with Netspend also 2 years now and the Service is GREAT. My favorite thing about Netspend is the Overdraft Protection. I would recommend Netspend to anyone.

I have a net spend account to receive SSDI payments for my grandchild. It allows me to monitor all money used to take care of him.

I had problems cashing my disability payments for my children. There were usually large check cashing fees, lines, and inconvenient hours. We had also had checks stolen out of our mailbox while I was at work. Netspend's direct deposit let's me have my money when I want it, no lines, no waiting, no missing payments. I love it!

I love my Netspend card. As Netspend continues to add more products it becomes effortless to complete transactions.

I love the Netspend card. My daughter is a student at Texas State in San Marcos and we are always sending money to her for living expenses, books and other things. Before using Netspend we were charged by our previous bank if there were too many money transfers within a month and also there may be a delay in the transfer. Netspend never charges and it is automatically available to her. I recommended the Netspend to my mother who now uses it and she is able to transfer money to my sister who lives in another city or my daughter. It is just so convenient and I receive a text message for every purchase or deposit so I am always aware of account activity. Thank you Netspend. Another added bonus is that their customer service is excellent.

I have been a Net Spend customer for several months. It was just what I needed at a trying time. It has also come in very handy for myself and several family members top receive our Social Security checks and tax refunds early. Thank you Net Spend.

I really like having my netspend card. I can use it anywhere, I like getting my checks earlier. They also have a variety of cards as well as you can design your own.

I have been a netspend customer about 3 years. Anytime you have to dispute something, it takes months to resolve. Most banks give you a provisional credit, netspend will make you wait 2 months to get your money which isn't fair. I have over 2400.00 going to this account per month, you would think I would get more help. Customer service sucks!

I am very happy with the services provided. Netspend allows all the perks of a regular checking account and more. However, I would like to be able to stop payment on automatic withdrawals, without the inconvenience of having to change my card number. I highly recommend Netspend to coworkers.

I like my netspend card because it is so easy to use and load. I also very much love the text message alerts that are available on this card. The pie chart showing where your money goes each month is a really nice way to see your expenses. The savings account option is good too as you can transfer instantly into or out of account. All in all I am very happy with this card!

Best card I had.

This card is very affordable because you do not have fees on top of fees. Thumbs up Networks.

Well when I first started with netspend, things were at bit under pressure, but as the months passed I stayed as a client. And the benefits are the best ever faster than any other card. I don't like the limit of atm's withdrawals. I feel that for the lenght of time I've been a card holder as a premier member I feel that I should have more benefits, than what I do have. And I feel that the overdraft that I do have should be more than $100.00, it should be $200.00, when as a member my income stays increasing up and higher, my income now is direct deposit $961.40 & netspend gets my money before I do, so by me having more than enough money to protect me on overdraft, I feel that the overdraft should be granted to $200.00. And I have no money rewards. Other than that I'm a little more happy with netspend plus I got two accounts with them.

The helpline and online service has been awesome.

I have been a member since 2008 and wouldn't change a thing. All needs are met.

Netspend recovered my money a Merchant (without authorization) debited my account for $190.00. After the Dispute Resolution Dept. reviewed what had been reported, they and Visa made the right decision and credited my account. I still am very grateful to Netspend for that. Thank you.

I am very happy with Net Spend. Their service is great.

First, I don't have enough space to say all the "Good things" about this NETSPEND company. Great Customer service, never had a problem with the card, have had problems with merchants. But Netspend was but a phone call away. Now if they reported to the Credit Bureau and did Company names on the card.. I think I'd be in heaven, I'd switch everything to them. To be able to transfer funds to friends, to be able to pay bills, to be able to see and read a simple online website statement, to be able to get Phone Messages of the card has just been used, all these things are Great.

Netspend is great. I love the convenience of the text alerts and getting paid a day or two early. Whenever I have issues they solve them immediately.

I have been a card carrier for two and half years. I honestly would never go anywhere else. Whenever I have a problem I can either go online or pick up the phone and you receive fast and friendly service. I love netspend.

I get well informed feedback and I love the text feedback every time I use my card.

I'm just a poor sick man who has used my Netspend Account since 2007. Never failed me and best of all my back is just a computer with Internet access away.

My Netspend card, has helped me and my family by letting me get my pay check and my taxes early on my card, because waiting forever is hard when you need food as and pull up for my grandson who has autism. Thank you guys so much for being the best bank ever. Sincerely, yours Tracey.

I've been a proud Netspend user since 2009 (?). I love the services they proved. They are fast and efficient when it comes to any discrepancies. The new website is not only modern and sleek but it is so easy to use. And with my check being a direct deposit each week I never have to deal with long lines on payday! Thank you for making my life just that much better Netspend! You Rock!!

I really do like NetSpend. They tell me when my direct deposit gets in (which is usually early). This was especially true when my direct deposit came in last year (2013) on New Years Eve! Love you, NetSpend!

Get pay check early.

I love my NetSpend card, getting my money faster and the overdraft program. I plan to keep my card for a long time :)

netSpend has been a very Reliable, Flexible and Vital Debit card service since I began using the service around 2006. I've used the service to purchase on site at a retail locations as well as multiple online vendors without any issues. The $5 a month unlimited purchase fee plan is well worth the cost. Thanks netSpend.

I have been a customer for over 4 years and netspend continues to improve. With my netspend card I receive my payroll deposit two business days earlier than I would with a normal checking bank account. It is awesome! I also love the mobile alerts and how fast I get them after charging my card. My overdraft fee is half of what I would pay with a normal checking account. It allows me to overdraft up to a $100 which is just enough to get by when needed and not too overwhelming in paying back. I have over $500 being deposited so I pay a monthly fee of $5 to enjoy all of these wonderful features. I wish there was no charge to have the cards personalized with photos if preferred, but way to go to offer that as well! Cool card and even cooler company!!!

I've been with NetSpend for about 6 months now, and I've been very satisfied with the company. They provide you a bank account and routing number right on your account website so you can set up direct deposit. And for someone who doesn't have a checking account, that's extremely helpful. I've had to talk to customer service only twice, but both times they took care of my issue. For instance, a hotel was holding an "incidental charge" on my card two weeks after I had checked out! I called the hotel, but to no avail. All the hotel did was give me the run-around. So I decided to call NetSpend, and within 10 minutes of my conversation, my money was released back onto my card because of the guy from NetSpend. I've recommended them to my friends, and will continue to. NetSpend has been nothing but a positive experience. =)

I feel comfortable with net spend if I have a issue or anything I contact them and they treat you like family and do their best to help. They LISTEN.

The netspend card has helped me a lot by me getting my money two days early, really helps me know that what I can spend and what I can't spend and I like to know how much my check would be early so when that day comes I can see what to get for my 6 month old daughter, my mom, my brother and for me. I really love getting my money early instead waiting on Friday night when I get off work trying to cash my check, knowing that I need things that I've run out of. I'm very happy.

Hello Friends!! Yes I been with Netspend for 5 years. This company is the best I have ever known. This company can track every penny you spend. You can do this by phone or internet. Their staff will work with you with any problem occur, and they will resolve it clear and fair. I like them and you will also.

I LOVE my Netspend card!!! It has saved me on many occasions. My deposits ALWAYS come 1-2 days before they are scheduled to and because of this there were times when I needed food for me and my children and I was able to take care of it because of this Netspend benefit. They have a $10 cushion that comes in handy should you need a little extra cash to tide you over until your deposit comes through.

Netspend has always been awesome to me as a customer. I have been a netSpend customer off and on for over ten years and I'll continue to be one for time to come.

Just great netspend was there! Job well done!!!!

Usually when I call customer service, I will get a representative that will handle my needs which makes me very happy, but just the other day I spoke with one and she continued to speak using the script. She would not honor my request to refund the overdraft after I explain the situation as to why I felt it should be replaced. I told her that I was going to hang up the phone because I felt the call escalating and she was monotone and not listening, the money would have been on my acct on time if your system was working right, and because my check did not get on the acct within 2 days before payday and it was mid day before it was placed on my card. She said that I would not be receiving a refund. I also had a credit added back to my acct that made it where I did not owe over $10.00 on my acct., in the end I only owed $9.68. I was always told the customer is right and it was not like I was trying to rob you, but I felt like I was robbed, especially during these hard times.

You guys are great. I was w/ Bank of America for years before I switched to you guys. W/ you there are no hidden fees. I can access my account anytime, thank you.

I'm happy with the service.

I like the ease of getting my social security with the direct deposit.

A dependable and satisfying service. Deposits are timely and always accurate. Anytime Alerts are mostly instantaneous. All the makings of a trusting business experience. Thanks, Netspend. Bravo!!!

I love the experience of being able to receive my deposit earlier every month.

The customer service was great and even told me where I can access my money for free. Thanks. I recommend netspend to all my friends...

I would like to be able to do an atm withdrawal of 500.00 each transaction. I do agree and understand why having a limit of at least 500.00 a day withdrawal is to protect the cardholder in case of lost or stolen card. At this time I'm only able to withdraw 200.00 at a time which is costing me an ATM fee from netspend and the ATM carrier I'm using for each transaction. Other than that issue I'm very happy with my prepaid card and I've recommended the card to other people in the past.

I love my netspend prepaid debit card. It has a wide range of customizable features and a low monthly maintenance fee. My favorite feature is receiving my payroll checks 2 days in advance, even my employer was impressed. I will never go back to a traditional bank account ever again. Thank You Netspend!

I am grateful for my card. I don't like to carry cash plus paying bills is so much easier and earlier deliveries awesome.

I have been a customer for over 2 years and will never go back to traditional banking! I love my NetSpend card. I love that I have access to my paycheck the minute it is provided to NetSpend (I hate unnecessary holds!). I have recommended NetSpend to a friend and just signed up my daughter to get her first NetSpend card so that she can get direct deposit, now that she has started her first job! I would recommend NetSpend to anyone that is tired of the usual bank standards. Customer service is exemplary and always willing to assist with any issue, including disputes, (I have had this issue as well and was overjoyed to see my money refunded to me in a timely manner).

I love everything about netSpend. My experience with this card service throughout the years has been great. I would recommend them to everybody I know.

I have always been able to call and check my balance and if I had any questions about any kind of a pay out on my card, Net Spend has always went above and beyond to make sure that what was taken from my Net Spend card was correct and if not then they always made sure we found out who and why it had been done and they always make sure that it is correct with me before I would end the call to them on any question that concerns my money on my Net Spend card. I have had my Net Spend card a few years now and would not think of changing to any other card and I will highly recommend to anyone that Net Spend card is one you can trust for your needs of a Debit card and I would like to thank Net Spend for their helpful service when I call them. When I have a question they are always quick to respond to help you get your questions answered and so helpful to see that your Debit card needs are taken care of at the time you call them for your questions to be answered. Thank you.

Best account I've ever had....and I've had a lot of em. No hassles, easy, overdraw protection, savings and LOW monthly fees. Oh and early pay date for Social Security direct deposits!!

I'm writing to let anyone who has had a bank account and a regular credit card. To let you know that netSpend was the best thing that could have happen for me and my family. I have tried a lot of debit cards but none can compare to netSpend and to let you know I would recommend netSpend to all my friends and family. And by the way I already have and if they were here they would tell you themselves what a great card netSpend is. Thanks netSpend for being there whenever I needed you. God bless you.

I have been a customer of Netspend since 2010. I love that my payroll is posted 2 days before payday. Also like the fact that I cannot overdraft, therefore no extra fees. Plus I get an alert for every transaction so I always know what I have to date. It is so simple. The only issue I've ever had was handled quickly and accurately. I will never use any other institution but this one for a main deposit account. Thank you Netspend. You have been a lifesaver for me and my family.

I love this card.

David (customer service) was excellent and polite!

My experience have been great. It help me when I was going out of town. I get my direct deposit a day before anyone else's. The customer service can be better but no one's perfect. Overall I can't complain. I had a great experience with Netspend. I recommend it to anyone for a 1st or secondary card.

Just knowing I have my card available to me before my other cards is a plus. Going to the stores I make sure I have my netspend card then my others because I can count on it and if I go over a few dollars I don't worry because I have my netspend card!!

I Love the Netspend card and love the control I have with it and really love getting my check deposited early.

I have been pleased with netspend from day one. I appreciate having my direct deposits show up in our account earlier than in our bank account. The only thing I would change, is I would increase the daily/transaction amount on atm withdrawals.

I have been able to do so much more with my NetSpend card. I can buy ticket online, book hotels, and I have even had money sent directly to me on my card. It is very convenient! Only complaint is customer service is VERY hard to understand most of the time.

I have been a 15 yr plus netSpend card holder and it has helped me with lots of my financial needs from savings to online purchases along with allowing me to have full access to my account to monitor my purchases and my deposits. And the direct deposit feature is a great help as well.

I have been loving my experience with netSpend. It helps me to balance my life.

I am very happy with my Net Spend card. It help me in times I needed it and I can depend on using it when need with no trouble. I enjoy my Netspend card a lot.

Very pleased with the service and problem solving. Very dependable too.

Great customer service! I love the mobile application. It keeps me posted with my recent transactions. Haven't had an issue they couldn't fix as of yet! Highly recommended!

I've been a member for a long time. Only have had a good experience.

Net Spend has giving me wonderful customer service and also great account alerts about all activity on my account.

Very good. I really have got a lot out of your Netspend.

I got this card so that my parents can have a way to help me financially. I opened the account with $500, the same day I was able to use the card, since my parents wanted to help me more I added another $1000. I was able to take out the same day $320, after that NOTHING, it says that my card was disabled. After talking to them for over an hour on the phone they kept saying that they need my actual Social Security card. I told them that I don't have it with me and that I don't think that a Debit card company that "supposedly" doesn't access my credit records shouldn't ask me for my Social Security.

I have been with NetSpend for a couple of years now and love that I get my paycheck early and have had no problems. Until I started getting fraudulent charges on my account, over and over. It makes me believe that the reps are giving away your information! Anyways, this time, I has now been over 10 business days, no one can give me status of my dispute even though we have rightfully won a dispute against this merchant before (why do they allow these merchants to keep charging my account again after the fact?!).

I have been a member of NetSpend for 5 years. When I first opened my direct deposit account I would receive my direct deposit on Wednesday afternoon by 2 p.m. On occasions before a holiday I receive my direct deposit on Tuesday by 2 p.m. After a couple of years I started receiving my direct deposit on Wednesday at 10 p.m. This lasted for a little over a year and now recently this year I have started receiving my direct deposits on Thursday early AM. My dispute is why does my direct deposit times keep changing. My company processes payroll at the same time each week so I do not understand why my direct deposit schedule keeps changing. It is becoming very inconsistent and has begun to interfere with my ability to pay bills on a consistent schedule or on time.

I've been a customer with netSpend for over 6 years. I have my payroll direct deposited onto the card. I recently called to have a stop payment made because a creditor that I no longer have service with keep requesting funds. Mind you I did this on two separate occasions. The last time which was January 3rd, the customer service rep released the funds back to my account and put a stop payment in effect. On January 15 I called to check my balance and was notified that I was in the negative. I was livid. Upon speaking with another customer service rep I was told that the company was still able to collect the funds even though there were no funds available. I asked to speak with a supervisor and upon talking to him, he hung up the phone. When I called back I wasn't able to talk to anyone. I'm going to go to a bank because this is just unfair treatment.

I had paid my wife's insurance premium using my NetSpend card. My wife had an accident and totaled the vehicle. We canceled our insurance policy and they refunded our policy payments retroactively to the date of the accident. The insurance company sent 2 refunds to the card they had on record (NetSpend). One on Thursday and another on Friday. A day later my account was frozen without notice or explanation.

I have been a customer for approximately 7 years and in all it has been pretty good until recently. Apparently there was fraudulent activity on my account so Netspend put a block on it which is fine but the hoops they make you jump through to unblock it is ridiculous. It is funny that I can get transferred 5 different times and answer all the security questions and verify address, date of birth and social security number every transfer but that is just not good enough to get my account unblocked. They required me to send in a copy of my Social Security card which first off was a pain because I didn't have my card anymore so I waited 3 weeks to get my new card and faxed it to the number given. At this time I was told it may only take an hour to get it unblocked.

I previously had the experience with Netspend where a gas station had mistakenly double charged my account twice and was IMMEDIATELY (before I even walked out of the store) contacted by someone from Netspend about the questionable activity. I was so pleased that someone at Netspend was watching out for me!! However, on 1-10-2014 I woke up to an empty bank account and while I had been asleep someone was globetrotting with my card number. I IMMEDIATELY called Netspend and tried to file a dispute. I was told to call Tokyo, Nigeria, France, and Canada to dispute the charges with the vendors!!! Netspend told me that I would have to wait until the charges posted and that they probably wouldn't even post.

I signed up for a Netspend account last week 1/9/2014 and loaded $700.00 onto the card which showed up immediately. I go today to the same location to load an additional $120 and the funds have yet to be posted. I was instructed by Netspend to contact Western Union and cancel the transition and resend it and once I contacted Western Union I was given a sequence number that is given by Netspend to Western Union every time the funds have been accepted. I sent the funds at 7:40 and they were accepted according to Western Union records immediately but Netspend says otherwise.

I was with NetSpend for 4 years and had a portion of my funds sent via direct deposit biweekly. Recently I went to the ATM and did a withdrawal for $100.00, the account was debited but the funds weren't released. I contacted NetSpend and thought I would be given a provisional credit like any normal bank pending investigation (sent over all required documentation) but instead was given the run around. Mind you, last month alone, I deposited over $9700.00 into their account and at least $6000.00 monthly. After this happened, I immediately changed my direct deposit information and went with a "reputable"bank.

I would like to THANK TRAVIS from the Netspend corporate office. He called me and resolved my issue in a heartbeat!! I sincerely appreciate it. Although, I have moved my direct deposit for good I appreciate this company doing what it could to resolve my issue. Thank you

I just received my social check on my Netspend card today 12/30/13 and not even an hour later my money was gone off my card. Someone used my card and took all of my money. Now all of my money is gone. It's the first of the month and now I can't even pay my bills. How could NetSpend allow this to happen to me. I am on a fixed income, I only get money once a month. WHEN I GET MY MONEY BACK I AM DONE WITH NETSPEND!!!!! NEVER AGAIN!!!!! I WILL BE GOING ELSEWHERE!!!!!!!!

Unauthorized transactions about $900.00 taken from my account on Dec. 13, 2013. Found out they were international unauthorized transactions. I have sent a statement, police report and additional information that I tried to find out where the money was taken from (country). Have emailed, called and been refused to speak with a supervisor. It's been 10 days, no response. As we all know, any amount of money nowadays that you don't have is a hardship. This money suppose to go to my daughter's college books and housing payment. Guess they don't care or respect to at least follow up to let me know what is going on. Been a customer since 2008. Disappointed and very upset that they won't acknowledge.

I got my card about 2 months ago and I was able to log in one time since I have received the card. I have called customer service every day for the past week and all they do is reset my password! I have told them it's still not working but they are not doing anything about it!! I am tired of paying 50cents several times a day and $1 extra every time it make a transaction with my card!!! I am changing to a different company ASAP!

My son received a $100.00 netSpend card for Christmas from his grandmother. Imagine his surprise when he was asked to give his social security # in order to activate the card. I think this is complete bs. My 90 year old grandmother bought this for him. She spent the 4.99 activation fee plus the 100.00 so why should anyone have to give their social security number?!! I was recently informed that my own bank card was compromised due to the recent Target fiasco on Black Friday weekend. I'm so fearful of being scammed that I have applied for a new bank card and account. I have always taught my son to not give his information to anyone so now he has a $100.00 card/gift he cannot spend and my grandmother is out 100.00. Please don't begin to give me bs about the Patriot Act. I didn't sign for it nor do I agree to it. This is a simple Christmas gift and a kid should be able to activate his card without giving your organization information that is none of your business. We will make sure to tell everyone we know to avoid your company and its cards as you are obviously crooks.

I have been a netSpend customer for 2 years now and have become a victim of identity theft. My paycheck was deposited and not even 24 hrs later my account has been sent into negative status by someone in Texas. Mind you I'm in Florida and have never stepped foot in Texas nor do I know anyone there. My card is still in my possession yet my pin was changed and I'm left without my money. I've filed a dispute claim and faxed a dispute form today although I was informed by netSpend customer service no such form existed. They say I must wait to hear something within 10 days. I really hope since the fax number was in Texas that I will hear from someone in the states because the off shore call center reps don't seem very knowledgeable in serious matters such as this. Merry Christmas to me, way to go Target with your credit card security breach.

Emailed this company after I had trouble setting up the prepaid card I requested. I am not a US citizen so their site offers I.D. verification via passport #. Didn't work. I emailed customer service whom instructed me to fax them copies of my ID which I did and was assured that my card would be ready for use within 8 hrs. Never happened. Emailed them numerous times and called - no one answers. Disappointing company. I'm convinced they were scamming people.

I called in to get my card number only. I gave the rep all the information she asked for, except the year I activated the card. She said to call back with the year. I called back. The next rep CANCELLED my card after I told him I didn't want the card cancelled. This set off a day of frustration and getting the run around and left a very important bill unpaid. STAY AWAY FROM THIS COMPANY! They charge you for everything and the call center is located in the Philippines and their English is NOT VERY GOOD!

Two unauthorized charges showed up on my account totaling $500. Filed a dispute online waited 10 days but still didn't receive a provisional credit. Sent 3 different messages to customer service only to be given 3 different answers. First message said allow 10 days. I've waited 11 days. Second message says it could take 2 months. Third message basically said stop emailing them. I won't stop until I get ALL of my money back.

Thank you for contacting NetSpend Customer Care! I am sorry to hear that you are unable to access your card. I have checked your account and it shows that our Customer Care already assisted you with your account. Thank you for choosing NetSpend. Have a great day! Answers to frequently asked questions and self-help options can be found online at ** or by calling Customer Care at 1-86-NetSpend (1-866-387-7363). Hours of operation: Monday-Friday 8 am-10 pm CST; Saturday-Sunday 8 am-8 pm CST.

My fiance got this card to get direct deposited from payroll. His friend also had it and said it arrived Fridayish and it never came. We didn't think much of it till Saturday and Sunday came and went. We were a bit worried but Monday was the day he could usually get his check from work. So he checked his account and nothing. He went to payroll at work to be informed that they had his pay stub but no check. He asked if they had sent it to netSpend. Yes they did. He called the bank that sent the check and they said to call netSpend, so he did nothing.

Wrote a 2 star review earlier and within the hours the problem was solved. Like I said in the original post, this was the one problem I had with Netspend that irked me, and they fixed it very quickly. Now I'm a happy camper! =)

I have Netspend for well over 2 years and for the most part it's great. However I recently opened a second Netspend card through ACE because it supposedly had more benefits than one through HEB and that's when the trouble started. I signed up for direct deposit with my new account AND because I only have the temporary card I don't have access to $900 (my check)! I called and sent them my proof of residence to get it released but I won't know for another 6-8 hours if it even worked and if it doesn't they will send the money back to my employer! Originally, they were going to make me wait 24 hours to answer security questions. I know they said it's for my protection but that money is my electricity, my food and withholding it from me just to get a copy of my license (that I already showed them to open the account) is awful.

I have been using Netspend off and on for a long time... and I absolutely love the card! I've never had any issues with it and if I did... they were minor and customer service resolved it right away. I get my paychecks direct deposited on it as well as my tax refunds. They have an overdraft protection program as well as a savings account and accidental death benefits! I have tried other cards in the past and keep going back to Netspend because I didn't like them. It costs $4.95 a month to keep it open as well as $2.50 for ATM withdrawals.

I closed my account with Netspend about 1.5 weeks ago due to their Shady business practices. I called Netspend today (12/10/2013) to ask how I could get access to my online statements because I need to verify payments that was made to a creditor. I was told, "Okay, that's fine" and my password was reset. Well, when I tried to log in, I received an error message stating "There is a problem with this account". So I called back and got another representative who told me because I closed my account, I could not have access to my statements. Now keep in mind that Netspend has never sent me out paper statements, everything has always been online. I was not advised before I closed the account that I needed to obtain my statements before closing the account.

Fast response. I got my money back. Thanks!

I finally spoke with someone from customer service and Jenna had the nerve to tell me she needed to speak with the card holder. I explained again that netSpend would not allow my daughter to use the card because she is a minor. Finally, I transferred the phone to my daughter only for Jenna to tell my daughter she can't used the card because she is a minor. Umm, I just said that she asked my daughter for personal info, she had to give the phone back to me to answer the questions (sarcastic Laugh). Great JOB JENNA!!!

I have called over a dozen times and can not get past the computer telling me in order for me to speak with someone, I have to accept their terms. News flash: apparently, I don't agree with your terms that is why I need to speak with someone about a refund. I purchased this card for my daughter. I had to pay the fee for the card and I had to put 20 dollars on it. When I went home, my daughter tried to activate it. She was told that she had to put in her social. Well, she was then told she was a minor and couldn't do it. OK. I spoke with a lady that told me I can use mines as I told her I already have a real credit card, I don't need a prepaid card. I just wanted my daughter to be able to go to the mall after a long drawn out convo. I was told that she would make the funds available, I would just be out of the money I paid for the card. I just said fine.

I’ve been using NetSpend for a long time, and managing my finances has been easier. I particularly use their direct deposit service. Some of my interactions with the team are nice and some of them are not. But my overall experience with NetSpend is pretty good.

I used to work at a convenience store and one of my co-workers had a NetSpend card. He told me all the benefits and it sounded like a good idea so I got a card for myself. It has made it easier to manage my finances.

I’ve had my netSpend card a long time. I decided to get a prepaid card with them because they have the service where you get your paycheck for 4 days early. I utilize their direct deposit service and also tried their reload locations sometimes. As for the interactions with the team at netSpend, sometimes it depends what agent you get. Sometimes they are courteous, sometimes they’re not. My experience with NetSpend has been good overall.

The experience with NetSpend has been good. I like the service.

I do both direct deposit and reloading. Both of them are easy enough for me. The people at NetSpend have been knowledgeable and courteous. The interaction has been great. I would recommend them to a friend. Great service!

I loveNetspend. They’re always ready and I really appreciate them. I always recommend them.

NetSpend was great so far. I love the card and everything. I have recommended it to a friend. There’s just only one thing… Sometimes it’s just hard to understand because when you call, it’s overseas obviously.

I’ve had great experience with NetSpend. They’ve been good. I recommend using it.

I disputed a transaction on September 6th, 2013 for auto body repairs that were not performed after I paid the total PC. The dispute was 2094.00, not something that I care to hand out freely. After I provided Netspend with photos clearly showing my vehicle before going into the shop and after picking my car up, I was advised I had to wait for further investigation by VISA. The photos clearly showed the tire and rim damage on the left side prior to taking my vehicle to the merchant and then after picking up my car, the damaged tire and rim is on the left. I have submitted estimates for repairs needed that I was charged for already. The corporate office called requesting assistance as customer service didn't touch the dispute.

My friend had NetSpend and she told me about it. It’s easier to manage my finances. I love it! I do direct deposit, and the people were all good. They were excellent.

I bought a NetSpend card at Cash Express in Bowling Green, KY so I can have my SSI checks automatically transferred to that. I’ve had it for about 5 years and I’ve been very happy with it. I know my money’s always on there the 26th of every month except when 26 falls on a Saturday, Sunday or a holiday but it goes on there automatically and I haven’t had any problems with the card or anything. Also, every person I spoke to at Netspend knows what they are doing and are all very courteous.

I get government check once a week and for a while was doing it by cash and was fine doing it by cash until I decided to put it in through deposit. It happened in 2009. That time I just got my computer and I wanted to order and the only way I could order things was with a debit card. So I went to the cashier and decided to put money in the Netspend card. Any problems or issues I have, I call them and they’d be on the phone and they talk to me nicely and respectfully. But there was some problem that I was having before and the problem was that every year when I get my new disability check, sometimes, it would be taking $100 or $200. And I ask what's going on and when I look at my statement I don't know who it was from and I don't give them permission and sometimes they don’t fix the problem. So Netspend is a good debit card company but I doubt that they would help you with any problem you’ll have.

On November 19, 2013, I received a text message from NetSpend asking me to call. I called and the rep told me my account was being closed, with a balance of approx. $1690.00 in it. To my surprise no one would tell me why and the next big surprise was they were mailing my money to an address I haven't lived in for over 3 years and after speaking to 4 reps, even more surprising, they refused to update my address and said the check would be at my old address within 20 days. I repeatedly ask for the phone number to Meta Bank which they refused to provide me but I went online and was able to get it. Today, I filed a police report and OMG was I shocked to find out that NetSpend has done this to thousands of people... GIVE ME MY MONEY BACK, I WILL NOT STOP UNTIL I GET IT BACK!!!

One of my employees has a NetSpend account and she was telling me about it and how I can get paid 2 days faster and I don’t have to go through all the other fees I’m going through with my other card…so I went ahead and gave them a call and got my own Netspend account. I’ve only used direct deposit and haven’t been able to use the reload locations yet but my experience with this company has so far been great. One thing I have a question about though is I don't know if I can apply to the overdraft protection service now. I know the last time I called the lady said I could get up to a hundred dollars in overdraft but I have to enroll over the internet…

They haven’t given me a hard time, a headache or my money hasn’t disappeared from my Netspend account and I’m happy with that.

A friend of mine told me about Netspend and I was told if you need to build up your credit all you have to do is buy a NetSpend card and it helps you build up your credit and that’s why I decided to buy one. I have been using their reload locations to transfer money to my account and the whole thing has been an awesome experience. Using my Netspendcard has helped me in terms of managing my finances and the CS reps were pretty courteous whenever I talked to them.

I filed a dispute on 11/15/13. I made an atm withdrawal and the money didn't dispense. I did this twice. Nothing came out. I leave and I get an alert on my phone saying that the money was taken out of my account. I call NETSPEND and they tell me since it has already posted to my account that the bank can refund me. WRONG. I fax the proper evidence including the bank number, address and my receipts... I get the WRONG fax number. I email it... they gave me the WRONG email address!!!

They were good the whole time. I’ve been with them since ’08. I do direct deposit and then when I need to put money I would go to reload. I recommend NetSpend.

On November 18, 2013, I contacted Netspend in regards to a payment that they had declined to my cable provider. I asked the representative why was the payment declined, even though I had the money still sitting in the account. The representative put me on hold for a few minutes, then came back on the phone and made this statement. "Ms. ** your payment was declined because you tried to pay a bill through your checking account that does not have your name on it." I asked the representative where on the website or terms and conditions was the verbiage contained. The representative kept stating that it is Netspend's policy and that they were sorry, and continued to keep saying that they were sorry.

On Sept. 21, 2013, I was admitted into the hospital. I had a heart attack, and had to have surgery. I was in the hospital until Oct. 28, 2013. Someone started using my debit card on Sept. 22. When I returned home, I couldn't find my NetSpend card. So I called NetSpend to report it. I also realized I had over $1300 missing from my account. I filed a dispute of the unauthorized charges and was told I had to wait for 10 days for a reply. After the 10 business days, I received an email from NetSpend saying I was aware of the unauthorized charges made on the day after I had a heart attack. Which is the most ridiculous thing I have heard in my life. I sent NetSpend my papers from the hospital. Stating when and why I was in the hospital for over a month. However, they still denied my claim. I have continued to call but now they tell me they can't talk to me about my claim, now that I have made a complaint against them to the Better Business Bureau. I just want my money back.

I needed a direct deposit, and Netspend is easier because the bank was charging so much. With my direct deposit it’s just $5 a month, unlimited. At first I was upset because I had found out my direct deposits were like over 500 every 2 weeks so I had about over 2,000 going in a month, and when I first started they charged me $47 for all the transactions that I was making. I fixed it but they couldn’t reimburse me for the money. But they’ve been very helpful at times when I’ve gone to withdraw. It was a good experience.

I’ve heard about NetSpend several years ago through a friend of mine. She explained it to me how the program worked in a very good way because I travel a lot, move around a lot. It’s like procuring the money in one sack. I direct deposit. I am better able to manage my finances using Netspend. Also, the reps do a very good job with me. I’ve already recommended it several times to a lot of people.

It’s convenient. My direct deposit shows up when it’s supposed to and I never have a problem with it. I had a problem with my card having been run through a skimmer when I was up here the past summer visiting and I contacted them. They canceled it immediately and then called me if I knew what was going on and issued me a new card. I love Netspend! Every time I have to email them about something, I tell them I love my NetSpend card. I wouldn’t trade it for anything.

I bought an item on eBay for $139. I used my netSpend debit which I have linked to PayPal. The purchase went through ok. The eBay seller contacted me to say they were flooded and were refunding my purchase. They did and PayPal credited netSpend $139 immediately. I wanted to order a similar item, though $60 more for $200 (I already had $167 on my netSpend card). NetSpend would not let me buy what I wanted because netSpend needs up to 5 business days to refund back into my account. IF netSpend credited my $139 back immediately add to the $167 I already had on it, would have given me a $300 balance, more than enough to pay for the $200 item. No, netSpend is forcing me to wait 5 days to buy what I want even though my money is already in netSpend's hands. Wake up; this is 2013, not 1970. Refunds should be just like payments, immediately. Had I known this, I would have never chosen netSpend.

I’ve been using Netspend for a while. I find it a pretty good deal. I have a direct deposit for my payroll. It goes directly to my account. My money would be available two days earlier. It has been fantastic! I have no complaint about NetSpend. NetSpend has been a great experience for me. They are very courteous. I would recommend it to my friends and I will continue using it for a long time.

I found Netspend from a person that uses it himself. I chose Netspend because they gave me the flexibility of getting paid a day or two earlier. It made it easier to manage my finances. I use the 5% purchase plan. They’re great. They’re really patient in helping you out. I had a recent problem where I got locked out of my account. I entered the password so many times. So it’s good to actually know they’re on top of the security and looking after the interest of the customer. I called up customer service and they took care of the problem right away. It’s short and sweet.

On October 31st, the most unfortunate thing has happened with my ATM/Check Card with netSpend. Before I go on, my husband and I were and will possibly continue to be very happy with our netSpend account, which is shared among us with 2- separate cards. We have been using netSpend for several years primarily for his employment direct deposit, which allows me access to our funds when he is working out of town. If we have had any incidents, they have been promptly resolved with our satisfaction. However, more recently the claim filed on October 31st, 2013 for 12-approved ATM-withdrawals from Wallington, United Kingdom - GB / GBR are shocking, nevertheless are obviously fraud.

I have been with netspend since 2009. Today I tried logging into my account to find that it was blocked so I called in and found out that my account had been blocked due to a direct deposit for me which is in my maiden name. But I have two accounts with them one with my married name and the other my maiden name. So around 12 noon today the Rep told me to email a copy of my marriage certificate to them and in 8 hours they would release my direct deposit. So I did so. I called back at 8:30 pm and another Rep told me that my direct deposit will be going back to the sender because it's in my maiden name regardless of the proof that it is me and it doesn't matter if I have two accounts or not. I'm so angry cause now my car note is due tomorrow and it will shut down until I get my funds which will take over a week so I'm not able to take my kids to school and will have to pay a late fee because of the hassles and dishonest of netspend. So I will be taking my business elsewhere including my family.

I recently wrote a review a little while back I made a dispute about a unauthorized purchase. I was satisfied with how they resolved the problem but now I have my new card I tried to make a withdrawal at an atm machine but it declined my transaction. But then I receive a message to my phone saying the money was withdrew. Now I have to file another dispute and wait another 10 business for them to hopefully resolve this problem. I hope I don't continue to have issues with this card.

I first heard about NetSpend over a different employer. They had it and referred me to it. It makes it easier to get my finances earlier which was the initial reason for me to sign up. Initially, my interactions with NetSpend were a lot more difficult. But the more time that I’ve been a cardholder, it’s actually gotten a lot easier. I’ve been with them almost a year, and for about the last 8 to 10 months, I’ve had no issues whatsoever. They did great.

I was cashing my check and they promoted NetSpend - that’s when I first heard it. I’ve been having them for 5 years now. My plan is alright. The only thing that I don’t like about NetSpend is the way the fees work… they take your money out… If you have to use an ATM machine, you have to pay $2 plus the ATM fee. That kind of gets me but it’s still okay because otherwise, you go into the store to do it... Then you get it all for free.

After a couple of weeks I spoke with Tyrone, from Netspend disputes resolutions. He was quite fair and concerned. He was about my past situation. Finally my funds were re-credited back to my account. Thank you Tyrone very much for being understanding and caring.

I decided to get in contact with Netspend because they had the debit card and it says somebody can put up to $5,000 on it. And having the card made it easier to manage my finances. Right now, I have a direct deposit. I chose NetSpend over a different prepaid debit card provider because they’d let me know when the money is taken out more prompt than the other one I had. I tend to always call them all the time. My interactions with the team were fine. It’s a great company. I would recommend it to other friends.

I’ve been with NetSpend for a couple of years. Ever since they started, I’ve had NetSpend. I chose them over someone else because of the direct deposit - you get it earlier. If you go to the bank, it takes longer. My plan is easy to use. I love it! The team was knowledgeable and explained things to me. I enjoy NetSpend. I have no trouble with them at all. I always tell everybody. The majority of the people where I work at are already using NetSpend.

NetSpend is the company I’ve used for my direct deposits for my checks. I used to do ACE Check Cashing back in the days. I’ve been with NetSpend for about 4 or 5 years. The team has been courteous and answered my questions. The only thing is I can’t get an overdraft protection no more. I had to get another card. I got 3 or 4 cards but I have one card where my checks go to.

I have been a furloughed government employee since July of this year 2013... So I have not been able to make a deposit until recently went back to work. My first check was to be deposited yesterday and it never happened. Now I would have been okay keeping the holiday in mind. However all of my co-workers from multiple financial institutions were paid. I called customer service. I got the usual "it will post when we receive it" spiel, and my account was okay for deposit. I just went to the FAQ page and by the terms of that my deposit may not even be made because of no activity for the last 90 days (I had no income). What makes this painful - I'm a single mother of four who may or may not get paid but I don't think the CSRs can tell me for sure.

I used my NetSpend card which I have had for years and receive my direct dep. on it weekly. I used my card to book a room through Hotwire. When me and my daughter arrived at the hotel it was a dump. It had broken beds, mold on the ac unit. The entrance door did not lock to our room. They put a king size frame to hold our full size mattress so I fell getting up at night to use the restroom over the over sized frame. The two chairs in our room, the center of the seat was broke so you would fall to the floor. I complained to the hotel. They did not care.

thanks netspend especially tyrone!

On October 25, 2013 I contacted netspend about my debit and pin information was stolen! I faxed them all the information requested and was suppose to receive provisional credit within 10 business days; however was denied. They stated my charges were authorized! Are you kidding? I guess I stole my own money! These guys are ridiculous! I am closing my account!

Travis with netspend, I received your voicemail and thanks for your prompt response. I verified the credit of 200. I have been with netspend for over 6 years and been very satisfied.

Since I signed up with Netspend in Jan 2012, I have had a very great experience in knowing that you all work very hard to keep me very satisfied and happy and I truly do appreciate you all for doing an excellent job... Thanks!!! A million!!!

I love that my card allows direct deposit so I can get my money sooner, and with direct deposit it's easier to get all my money and not worry about so many fees. I also like that I can pay my bills online and not have to worry, it goes straight through and I get a text every time I use my card. I don't need a receipt with that alert. All in all I like it so far.

I was hacked a few years ago and did not want to attach my family's bank account to anything online anymore. Finding NetSpend was a lifesaver. On sites where I have to list my bank, now I can list NetSpend and feel safe. My family's finances are safe from the possibility of hackers getting into my payment processing accounts. I can also transfer money from NetSpend to a few of my processors, pay bills, or order things online. It's a safer way to use money online.

It's the most safe card I ever owned, the service is great... get your money early.

This is a good card to have. I just pay 5.00 dollars a month fee and I can do as many transactions as I want without any charge.

My overall dealings with Netspend has been a wonderful experience and I have very much enjoyed the service that I have been supplied with. Netspend has enabled me to track my spending and keep myself from harm on a security level. Thanks so much for being my bank, Netspend.

I have been using Netspend for at least 7 years now. The website is designed well and easy to navigate. I don't own a "Credit" card yet I can pay bills or buy online just as any credit card can. The loading fees are minimal and direct deposit is also available for free. I highly recommend Netspend!

After I posting this post netspend corporate office did call me and I was able to credit my account back almost immediately after speaking with Travis from Austin TX. If this happens to anyone you need to call their corporate office.

I have loved my Netspend experience. It is easy to sign up for direct deposit and add money to my debit card. Thanks, Netspend! :)

Extraordinary service, extremely convenient & it just feels great to have access to Netspend. Thank You So Much!

I love the service. It's easy and convenient. And also, I love the fact I get my direct deposit posted 1 day before my other co-workers.

I could not be more satisfied with the ease of having your Netspend card. My direct deposits from work arrive an entire day ahead of my co-workers' pay. You advertised getting paid up to two days faster and I thought, "Sure I will." Lol. Then as my first direct deposit arrived before I woke up on a Thursday with a text message on my phone informing me that my pay had in fact arrived. It did make waking to go to work just a bit nicer. Also, the ease of never having to deal directly with a bank makes me just a bit sweeter. Lol. Besides losing one wallet and my card and having your service department nice enough to overnight me a replacement via UPS, how could I be more pleased with your operation.

I am very happy with the service but I think the service fees are high.

I lost my card on 10/28 and was told that my new card could take up to 10 business days to come in the mail. After the 10 business days, I called and asked the whereabouts of my new debit card. Turns out it was never ordered and I again had to wait almost 10 business days for that new card. When I spoke on the phone, the customer service rep that I spoke with did not seem too sincere and like he just didn't care.

Since being with Netspend for nearly 2 years now, I have enjoyed the benefits and abilities of being a member. It is cost effective, fees minimal and gives me the ability to have the freedom of a debit card without the hassles of a traditional banking system. I highly recommend Netspend to my friends and even total strangers!

I would like to say how much I appreciate having the Netspend Prepaid card. It's very convenient to have and it helps me a lot with purchases online and paying bills because my schedule is pretty hectic and it helps out a lot. Thanks.

I really enjoy my card plus getting my check early.

Thank you, Netspend. I can finally save money and budget carefully. I don't like dealing with banks. They charge you for everything. I enjoy using Netspend.

I have been a Netspend Cardholder for less than a year. I've already used it for everything, from dinner at restaurants, clothing purchases, a new HDTV, etc. The card is easy to use, service is phenomenal, and the charges are minimal. I highly recommend that anyone would be glad to use this card. Get one!

I have had excellent service with Netspend. No problems at all. Love it!

Last year, my choice for my Tax Refund was Netspend. I absolutely love it. Even when refund ran out... I still kept it. I reload mine at my local Speedway. It is easy and every three times I reload, I get a free reload fee... and I can use it absolutely anywhere. Easy, convenience, and a VISA. Thank you for Netspend.... Love it! Plan on placing my Tax Refund on here next year!!

Better than my old NCNB, and I love the Netspend premier card. Keep up the good work.

I think NetSpend is one of the worst prepaid cards out there. I had a problem with my direct deposit and had to call numerous times and still did not get the issue resolved. Another problem is that when you call, you are connected with someone from a third world country who can hardly speak English. I had to keep explaining my problem over and over. They kept telling me it would be resolved, to just check back in 5 hours. After being told this three times by three different people, the problem still was never resolved. I wouldn't even recommend this card to my worst enemy!

I've accidentally lost my Netspend card during a dorm move. When I received a new card in the mail at my new address, Netspend had made it quite difficult to activate my card. I receive S.S.I. monthly benefits and had already given the account and routing information to SSA, so it is imperative that my Netspend card is activated in a timely manner. Instead, the customer service rep requested I send a copy of my utility bill and driver's license with matching address when I don't pay utility bills and I have a driver's license from another state. Why so difficult?

I flipping love NetSpend and I recommend it to anyone especially those with a hard time obtaining a bank account. I love that I get instant alerts. And the savings feature makes me want to save just to see how fast I can accomplish a specified goal. My only complaint is that additional charge for the ATM. That's only going to make me hold on to that money that much longer. Oh, the reps are very customer service oriented.

I finally got some straight answers, even though customer services tells you they don't do deposits on weekends they do..Sunday evening. I also suggested they hire people who have a firm grasp on the English language, it's scary to put your financial trust in someone who doesn't understand what you are talking about.