Netspend Reviews

I like having my NetSpend card and direct deposit is the only way for me to get money on the card. They have an excellent service but one bad part is that I have to pay at the ATMs to get cash. But I have already recommended NetSpend to family members.

I use NetSpend for direct deposit because I get disability and I have to have somewhere for my direct deposit to go to. The people at NetSpend don't speak good English. They're hard to understand and some of them are better than others. If they answer the phone, they should be very bilingual in English and of other languages. If I can't understand them, why are they answering the phone?

I withdrew from the banking system in 2007 and decided NetSpend was a better choice for my needs. Faithfully, my monthly deposit of Social Security goes into my account, and I can track on the internet using NetSpend. Plus, there's no overdraft fees. And the customer service is fantastic. There's been a couple of occasions where there has been a loss of card or a dispute between me and a merchant, but NetSpend has always been able to resolve the situation. I really support NetSpend and though there's always room for improvement, I've been very pleased and happy with them. In fact, I would recommend it to a friend.

Netspend posts my money a couple of days before anybody else and they’re very efficient when I call them. They’ve very kind and courteous and also resolve my problems. I’ve had them for several years already and haven’t had any negative experiences, plus I can use it anywhere.

I've been a customer of NetSpend for a few years and I like that their fees are cheap compared to other providers. I don't have to worry about not getting my money and it's an advantage because I know exactly when it will go on my card. I get direct deposit and it's very convenient than not knowing. I'm disabled now, but when I was working I always got my paycheck three days before everybody else did which was amazing. Moreover, I use NetSpend to make online purchases and it's very convenient and I didn't have any problems at all. Their customer service is always great and they resolve my problems right away. Netspend is fantastic and I would recommend anybody who wants to use a debit card to go with them.

I get paid two days earlier with it so I got NetSpend. I use it to purchase online, it’s as simple as putting your card information in. But not for bills. Netspend is not one of those prepaid that in some places you go it’s hard when you swipe and doesn’t recognize the card. I also utilize their reload locations, it's easy ‘cause it’s right up the street.

I had a friend that used NetSpend and liked it. Then I used to work for Speedway and we had NetSpend cards there, and it’s where I first signed up. Part of my paycheck goes to NetSpend, and part of it goes to a checking account. The NetSpend check goes in a couple of days before my other. It’s easier to budget my money since it’s like I’m getting paid twice a week. I can take the money from the care and pay certain things earlier. I’ve been able to use my card to pay bills or make online purchases, and it’s extremely convenient. NetSpend is a good program and I appreciate it. I have recommended it to a number of people.

First my dispute was originally filed in the middle of August, not only has NetSpend neglected to give me a update but I haven't received my provisional credit. How is it that I have several unauthorized transactions yet I'm receiving no help from NetSpend? I have written in my dispute letter. I have waited til the deadline of NetSpend's response and nothing. You also have rude inferior customer service. I plan on filing a complaint and other possible measures if this is not expeditiously rectified.

Called to file a dispute on 9/6/15. Was advised I would have information on 9/21/15 in regards to my case. Called on 9/21/15, received customer service reps and 3 different stories. Called to speak with a supervisor. Was transferred and the supervisor never answered. Called back a 4th time for the day and was advised I was suppose to send in paperwork to get a provisional credit. I was NEVER advised of this information. So frustrating as one hand has no idea what the other is doing. Usually I have had a very good experience with NetSpend as I have been with them for over 3 years. Now I have to wait until 10/2 to see if have some resolution to my case.

I’ve been with NetSpend since 2010. It's a very good card and I like the fact that I can pay earlier. They even got the overdraft, an added feature, that’s great. What I don’t like is all the fees. We pay ATM fees but then they charge us some fee as well. Also, I spoke with them yesterday because I was already in the negative. My grandson was playing with my phone and he charged a ¢99 in the Google Play games, and NetSpend charged a whole other $15. I thought I only get charged $15 if I'm $10 or more negative. But I was told if I'm already in the negative and use something, they’d charge everything more. I couldn’t understand that and it sounds a whammy.

A check cashing place in McAllen, Texas was where I knew about NetSpend. The guy had told me it was cheaper for me to have an account with NetSpend and have my disposure there than with a bank with lower fees. I've been very happy with NetSpend since I made the switch. It's very easy to use and I didn't carry cash anymore and I get all my bills paid using my NetSpend card. There was one incident where I got angry and that was when I lived in Texas and the person that I was with had DirecTV. The DirecTV account was in her name, but I paid the bill. When we split up and she didn't pay her DirecTV bill, they turned it off but they went to the last record of payment, which was me and I got popped for $400. I called NetSpend and told them that my name is not on the account, but I never got my $400 back.

Having Netspend is definitely easier than dealing with a regular bank - no maintenance, good communication as far as through the website and the instant account balance that you get. I get paid a couple of days earlier since using the card. It has been very convenient making purchases online or paying bills compared to getting a Visa card or MasterCard.

I have been using NetSpend for so many years and I've never had a problem with them. I also get my direct deposit a few days earlier than I would if I was with any other bank. I also use it to make online purchases and to pay bills. It's a very easy process.

I've been with NetSpend for a very, very long time and I mainly used it as savings account. Whenever I get paid, there’s a portion that comes from my pay that directly deposits into that account. They also have the mobile app where I can immediately transfer directly from my savings into the checking account which is definitely a perk in case of emergency. However, the encounter that I had with the NetSpend team wasn’t a very pleasant one. It was around the holidays and my card had been compromised. There hadn’t been any activity so I don’t know if it was lost or stolen but I had to go and get a temporary card so that I could make sure that I could transfer the money that was on that card on to the other card in case of emergency.

Everything is great with NetSpend. I like it. I got a bit in the hole and the overdraft feature helps me out. NetSpend is good to have.

I needed something so I could get direct deposits in one of my jobs, and so I got NetSpend. I use my card to electronically pay my bills since I live in rural Arizona, in the middle of nowhere. One reason why I use the account is because we don't even have mail delivered to our house. Without plastic money, living out here would be impossible. I can't drive 100 miles to pay a bill and I don't have a checking account. Checks are outdated. So without that, I couldn't make online purchases or pay bills and it would be a hassle.

I use NetSpend when I make my payments with Katherine’s, with the department store card as well as my car payments. It’s set up with direct deposit just that when my son send me the money I got to put it on there so that when they take the money out for my car it’d show up. And it helps me to keep up with the budgeting as for as how many more car payments I have left.

I can't believe anyone could give this company anything above a one star rating. I would have given zero or lower if possible. I buy many gift/debit cards for our employees every year and knew that some of these cards are real rip offs, but this one takes the cake. Unfortunately, my wife bought this for a friend and had no idea how sneaky some of these cards are and she didn't read the fine print. Besides the cost to buy the card over its value, they charge you to call and ask anything about it. How to use it, how to load it. They also charge you $1 each time you use it, .50 to inquire about it, a $5.95 inactivity fee, $2.50 for ATM use and $2 if you use it with a pin. And for reasons not clear to me, we can't use it on the internet, only "in store" purchases. Please, do yourself a favor and don't buy cards from this company. The people who rated it highly must work for them.

NetSpend is convenient. I use it for Direct Deposit. I've been able to manage my finances better with it because it's easier to track where the cash has gone. It's easy to pay bills and make purchases online too.

I contacted NetSpend about getting a prepaid debit card because I didn't have a check account. It was for my direct deposits. What I like about NetSpend is that it doesn’t let me go over the limit. I can’t spend more than what I have. I also like that I get my pay check deposited two days earlier. I also pay my bills and make my purchases online with it. I'd recommend NetSpend. It's very convenient and easy.

I needed to pay stuff with a debit card over the phone or online so I got NetSpend. I've had accounts set up on auto-pay and I've never had any issue with them until the last couple of years. It may be due to the bank-changing or whatever the case may be but it just seems like, as it’s gotten bigger, their customer service and the business has gotten worse. The only benefit to using it is I'm disabled now and I get the disability part of my money a little faster as opposed to my regular bank. I also use direct deposit once a month and I reload it occasionally, which they don't charge for.

I needed an account for direct deposit but I didn't want to open a checking account because I tend to get in trouble with it. I wanted a debit card so I went with NetSpend and I've been using them for so many years. I directly pay my cell phone bill online with my NetSpend card and it's convenient. In addition, my paycheck is on direct deposit with them every two weeks. They were good about helping me when I needed to find a location and had to change my address. I really like them and I've recommended them. In fact, one of my friends went to NetSpend because I talked her into doing it and I also helped my sister-in-law get one not too long ago.

One of my friends had a NetSpend card. I was familiar with the service so I got it. I have it for a couple of years now and I like it and their service. Unlike a lot of debit cards, they give a cash advance if there was an emergency or I need money to hold on to the next day. They also give other benefits like cash back if I go to shop at certain places. I get the anytime alert that will always let me know how much I have in my account. I get my paycheck early and it helps me not to overspend. I also use direct deposit. I always have any kind of money coming in go to my NetSpend. It's convenient and manageable. In addition, their team has always been professional and helpful. They answer my questions right then and there.

I was in a car accident on 8/19/15 and have been in the hospital ever since. One of the employees at the hospital stole all my credit cards and information. They charged up $876. I filed a dispute but the customer service representative told me that if I send in a letter stating I didn't authorize the charges that I would be able to receive a provisional credit within a couple of days, but when I emailed the dispute department they said it would 10 business days before they closes my dispute.. But I'm trying to find out about my provisional credit. I need to purchase a wheelchair and other medical supplies so I can go home. And if I'm not able to purchase those things then they want to send me to a nursing home. And I'm only 27. Can anyone tell me what the protocol of when I can receive my provisional credit.

I had NetSpend probably since 2006. When I got it, they told me that if I got direct deposit on that card, there will be no fee withdrawing up to $300. But every time I get money off that card, they're charging me $3. I called NetSpend and they told me they’re not charging me that. I also asked the A-Store where I bought the card and told me they’re not charging me either. From the time I bought the card in 2006 to just recently, they're still charging me $3 and I have direct deposit of over $500 a month so I don't understand it. Another recent issue is when I go to their website to log into my account, my computer security software is telling me that the website is a bad site. I can't use my online account right now. This just happened and I plan contacting their customer service soon.

With NetSpend, I'm able to manage my money better. I also use it to pay my bills and make purchases online. It's very convenient. I also use NetSpend's reload locations and it's really easy. I don't have to go out my way. I've had to dispute a couple of transactions but NetSpend straightened it out right away. I had an excellent experience with NetSpend. I'd recommend them.

With Netspend, we're able to keep track of our finances a lot better than most places. And in this day and age, we just can't go to a computer really quick to check our balance and NetSpend made that easy with their text alerts. We got bank that does it but they don't do it as good as NetSpend. NetSpend is very convenient. It makes you want to go to a grocery store and use your card and get an extra $20 to $40 cash back where you're not going to get charged extra. But if I got to get $100 or $200, I get charged around $6. I used to pay bills and make purchases online with it except when I want to transfer funds from this card to my normal account because I get charged $2.50. This is a reason why we went to a normal bank is because if we want to take money off that card, we have to pay almost double to take it out of an ATM machine because despite the fee that they charge me at the ATM machine, I get charged from NetSpend.

I’ve had NetSpend for years and we got a premium plan where it wasn’t supposed to charge us per month, and every time you call, they say “Oh, that’s changed.” So they still charge us so much money per month - for every transaction they charge us a dollar off of our transaction. In the beginning, it was cool, everything was going well, and we didn’t get charged. But when they came up with the premium service, and they turned around and said, “Oh, well, now we’re charging these fees.” At this point I have a card that charges me a monthly fee of $5, but if I reach a certain limit or if I put so much money into the card, then I don’t have to pay the monthly fee, but it kinda defeats the purpose if I’m putting over $1,000 into the card. The $5 gets waived but does that make sense? Why do I need to reach a $1,000 limit on a card and paying out so much money for $5?

I received a call from a person at Nextcare Holdings, Inc. the company that owns or handles PrimaCare accounts on August 27, 2015. They called to let me know that I overpaid for doctor visits that my daughter and I had incurred during visits to Primacare. She asked me if I would like to have it put directly back on my bank card or she could cut me a check and mail it. I told her it was better to refund it directly on my NetSpend bank because I had just started the new school year (I am a teacher) and I have Fibromyalgia and arthritis, and I have been working 12 - 13 hour days, which make my pain intensify and makes it hard for me to get around. The refund amount of $225.00 was posted to my account on August 28, 2015, and I got a text message showing the balance on my card. I had not spent any of the refund because I knew that my daughter had some dental work to be done on September 3, 2015.

All of my experiences with NetSpend has been good. You get your pay faster and I've never had any real problems with them and they are the best company that I've been through.

NetSpend makes things a lot easier. We have a written record of what we’re spending and NetSpend really helps with our budgeting. I'm disabled and I can use our NetSpend card at home which is not as much hassle as having to get out and going to the bank. I already used the card to purchase online and it makes things really easy at Christmas and birthday times. I also use the direct deposit on my retirement checks, and usually it’s there three days sooner than what I expected. Everything's well laid out on their website so I don't need to call their customer support team. The card is convenient to use and I've had a fantastic experience so far.

I’m on Veteran’s Disability and I started out using NetSpend as a temporary thing a few years ago, and it worked out well. I like the fact that they’re paying early even though it works out to a 30-day cycle. It's convenient, and I just stuck with it. It would be nice not to have the $5 fee every month, but I understand. I’ve had to call customer service for a couple of things and never had to wait long, and I always got what I needed. I didn't have any huge issues that were never worked out with Netspend, and that’s a nice thing too. NetSpend has been reliable and steady. It’s more convenient with bills and utilities. It's better than a bank account, and I'm very happy overall.

I wanted to get a card and saw NetSpend in a store. I like the idea that it’s very convenient for me. I don't have to carry money and I'm able to put some money on the card to pay my bills instead of sending money orders. I have also made online purchases which is really good. And if I get an email, I call them and they explain it to me. Excellent experience overall.

I normally load my NetSpend card at Ace Check Cashing but upon going into the business the customer service person always suggest that I get their version of the Card to avoid loading fees. After loading $100 on a new card as advised, I was unable to use it at any store or online. I went back to the Ace Check Cashing that I purchased the card from and they were unable to retrieve my money from the card as well. After contacting NetSpend to solve the matter I requested to close the account and have my money refunded. The NetSpend customer service informed me that I would have to wait up to 20 days for a refund check to be mailed to me.

I went with NetSpend because I was upset with my bank at the time and there was someone else in the office who was using NetSpend and liked it. NetSpend guarantees your deposit for any other banks and that's nice since it gives credit due your account and your deposit gets credited. I use direct deposit most frequently since I'm still wary about leaving money in cyberspace. Deposits are consistent -- they aren't in there and taken out twenty-four hours later and put back in again twenty-four hours later. While it was inconvenient that they charged me last spring, I had the money back in the account quickly after giving reasonable information. On the other hand, finding a reload location is not as easy as it was three years ago. NetSpend made a change how you could reload and where you could reload at and that became not as convenient as it was before.

Let's start from the beginning. I have been a so called customer for 3 yrs. They USE TO make sure my deposits were on time. USE TO! You would think because they advertise their product guaranteed 2 days pay ahead of time they'd stand by it but that's a lie. I get paid 1 day earlier at night at that and I mean late night after everything is closed. They never take responsibility for none of the dog crap they take you through. Their answer for everything is, “IT'S THE MERCHANT'S FAULT!”

I am the holder of a Visa prepaid debit card issued by NetSpend. On 9/6/2015 I went down to the closest check cashing for the purpose of ordering an eBay eCard to that I promised my son. After loading the money onto the card I get online and try ordering the eBay card and I get the message, "credit card declined". I double check that I inputted all the information correctly which it was. I call NetSpend customer service to see what the problem is and it was after business hours so I ended up having to call them back the next day. Later on that part.

I like it when I get paid a day in advance. I also like that NetSpend have overdraft coverage like most of the other cards. I also use it when paying bills online and the process is very simple and easy. It's just like when I pay with my regular bank card. What I don't like about NetSpend is they disclosed one thing in the print, and when it comes down to it, they'd say something else. It came from me doing referrals so I would never refer anybody else to NetSpend. But I'm satisfied overall.

NetSpend is convenient and relatively easy to utilize.The NetSpend team has also been pleasant for the most part. Paying bills online is very convenient and the money I paid posts to my account easier. The main benefit I get is the direct deposit gets in my account earlier but I hate that they really squeeze the fees for grocery stores ATM machines. But it is reliable.

I've had NetSpend for years. I wanted to limit my shopping and it's only enough money that I deposit onto my card. That's one of the reasons why I chose NetSpend. In addition, I don't have to worry about people taking extra money on my account. It's convenient, user-friendly, and inexpensive. I enjoy it but I don't like the monthly fee. I also had two different issues with them. One was an Xbox video game purchase which I didn't make because I don't play it. I tried to dispute it and they went and satisfied that. Another one was one day, I saw three withdrawals which I didn't make. They paid me back for two of them but partially for the third.

I was with NetSpend since 2013. I've heard about them through a friend and chose them because I get paid 4 or 5 days beforehand. They were okay in the beginning. I had direct deposit, paid my bills when I was supposed to and then bought what I had to buy. But then they mucked up a couple of times and they adjusted it. It took me 6 months to get back $300. And a couple of times they told me that they've worked it out where it was not in my favor. So when that kept happening and they were saying I owe money that I don't know what they're talking about, I immediately closed the account. They said they're not going to close the account until I paid the money. Then I went back and opened a different one with the same name and same Social Security number. So they know it was me, but I'm done. If they're the last credit card to go with, I'd rather go without. I'm dissatisfied and it has been a hell of a roller coaster ride.

I loaded $250 on a NetSpend Paypal Prepaid Card and attempted to activate it. However, I was told that I had a previous account with NetSpend with a -.02 (negative 2 cent) balance and my account was blocked. I was told to call again the next day because that is how long it would take for their department to "unblock" my account and activate my new card. I called the next day and was told the same thing, that my account was blocked and it would take the next business day to "unblock" my account and activate my new card. I called again, same answer. This company has taken my hard-earned money hostage, and if this problem isn't resolved by the next business day, I'm taking this issue to the Department of Financial Institutions in my state and resolving it legally.

My account was randomly closed by the system after spending a week trying to get it open with customer support. After me giving them all the information they needed, it was randomly closed the day before for no valid reason. I wouldn't recommend using their service due to the reason that they randomly closed my account for no reason after receiving all the needed information.

My husband and I needed a check cashing place to direct deposit so we contacted Netspend. We chose them because we get our deposit a day early. We have other accounts but my husband is not willing to let them go. We have them for 9 years now. Everything has gone perfectly normal. There's only one incident that my husband had when they got a hold of the account number. He had paid for a taxi in New York and then he had gone to Wal-mart in Florida but he has been in this state the whole time. He had his card cancelled and got a new one and had a good experience with the team.

The company I work for no longer did paper checks, and was going electronic. Since my boyfriend had a NetSpend card, I decided to get one as well. Now, I receive my pay checks earlier. I am also able to pay bills, and purchase things online. Reloading the card is easy. I love NetSpend! It's way better than cash, and I want to use nothing else.

I signed up with NetSpend when I cashed my disability check at Ace Cash Service since that’s what they offered there and with NetSpend, I get paid earlier so it makes it quite better. I can’t use it as cash all the time, so it allows me to save some money and it has better protection which is an added benefit. I use it to pay bills online and purchase at stores, and it’s pretty convenient. It’s got a decent amount you can take off at once. I also use the direct deposit option and get paid once a month through the VA. I was also able to talk to their reps to check my balance and it’s always alright and nice.

I always use Ace Check Cashing and I got the NetSpend card from them. This is the reason I am using the card aside from being able put money on it and do direct deposits. It's easier with the NetSpend card since I'm able to use what have in cash at all times. I've used it for online purchases and bills payment and found it to be a very convenient process. Their representative was also very knowledgeable and helpful when I had to call them one time to switching over from the savings to the checking account, since I reached (or just about reached) my limit of transfers from one to the other. I'd recommend NetSpend, this is the choice for those that may have a difficult time opening up a regular bank account.

I was needing an account to quickly deposit my paycheck so I decided to go with NetSpend. With this account, I am able to monitor and know right away via text message every time I spend and also getting emails ahead of time letting me know when amounts via a check has been in. I like having the advantage of information knowing when something comes out of my account. Moreover, I use the direct deposit options too. In addition, I had to contact their guys once and it went very well and they were able to take care of things quickly and got my new card to me right away. Using NetSpend is very convenient and I'm glad I found them.

NetSpend is a great card. They're excellent with locations and getting access to money. They are a big corporation where they have access to a lot of ATMs and you may not even get charged if you go to a certain ATM. When I went online and I was looking for prepaid cards, I saw NetSpend has a bunch of them under different names. I applied for several cards, however, it sounds good when you look at the cards and everything that they are offering. But when they send you the card and you have the opportunity to look at the terms and conditions and the fees, you realize that it is not worth activating it. I never used it because the fees are too high - I don't agree with them.

I like NetSpend and I never had any trouble with them. They give you your money a little earlier.

I went into an ACE store to get a debit card and was told that the system is requiring me to send a picture of my driver's license, social security card, and a letter that was provided to me in order to get my card activated, and that this would take about 6 hours to be done. I provided all of the information and received a confirmation email that advised that there was "nothing else that needed to be done". I waited and waited and never received any feedback, so I contacted the number on the card this morning. Upon doing so, I was notified of a previous balance (that I completely forgot about from 4+ years ago) of $65.00. I was then told that I would have to wait until the following day at the end of business to find out what they were going to do... all while holding $500.00 on my account. I requested to speak with a manager to see if there was a way to expedite this request due to extenuating circumstances.

I signed up online for a prepaid card. The card came in the mail with instructions for activating online. I received an error message stating that my activation could not be processed and given a number to contact customer service. After holding for an extended period of time I was connected with a rep and told that my account had a balance and a request was submitted to clear it so call back tomorrow. I called back when tomorrow came, was told the block was still there and another request was sent so call back tomorrow.

I first heard about NetSpend through one of the girls I used to work with. She always would talk about her experience, that she always had nothing but good luck with her card. So I thought I'll just try it and then I've always loved it. I never had a problem. I don't have to worry about checking account or overdraft fees - wonderful. It's very convenient to pay bills and purchase online. Also, all of the reload locations are less than 2 miles.

On 8/25/15 I received a refund from DirecTV in the amount of 228.83 and since I have no transaction with DirecTV on my account NetSpend froze my account and the only way I can get my money is to provide them a original receipt from DirecTV which they don't provide and all they give are bills which reflect payments on the account. So I provide a bill in email referring to the credit and they are telling me they are not accepting it and that they will keep my money until I can produce an original receipt which I can't get. All I want is my money and the account with them closed.

I chose NetSpend because they had a better deal. My pay check goes in at least two days earlier than it does with anything else. I have been able to use the card to pay bills online or make online purchases and the process is very convenient and fast. I've had a couple of disputes filed to NetSpend. One of them went really well but the other one, I didn't agree with their finding but that's the way it goes. I'd still recommend them.

I called to report two cards lost. My paychecks go sure to deposit so they were suppose to block the cards. My paychecks went to the account. I then received a text saying there was a problem with a card that I never received. When I called they told me my account had been closed with almost 600.00 in it and I'm no longer eligible for Netspend. When I asked about my money they said I would receive a refund that I have not gotten yet and now they're saying they have no idea what I'm talking about. They should not be allowed to get away with stuff like that. Now I can't pay my rent or my phone bill.

I was happy with NetSpend for almost two months. Then they decided it was time for me to move from a temporary card to a permanent, embossed card. Cool. I activate the new card. Still cool. Days later, they've put a freeze on my old card, my new card, and they've even locked me out of logging into their website! Yikes! It'll be alright. I'll clear this up with Customer Service.

I've been with NetSpend for years and it's been great. I've been able to pay bills and make purchases online which is convenient, but at the same time it's inconvenient because it's used like a prepaid card - you put the card in and save it, which a company can use the card when they feel like it. But the great part about using NetSpend is that I don't have to worry about paying a monthly fee and I get the money early.

I purchased a NetSpend Visa card from Walmart for my 18-year-old daughter to use, as she has just moved out on her own. After going through the hassle of creating an online account for her, imagine my shock when they would not activate the card for her to use. Called them, explaining the situation, treated rudely with the response, "We need to talk to her." My daughter calls when she was off work, was given this huge spiel and told to provide all these documents. I call back, imploring that she has everything, but being that she just moved into her own apartment, she has no utility bills.

I have been with NetSpend for a long time and I never had any problems with NetSpend and customer service is good and very helpful and friendly.

A friend of mine from VA told me he got paid quicker than we did so I decided to contact NetSpend. Since using them, when somebody got access to my account, they gave my money back the following day. Since I'm not working now, I have no other income coming in other than my VHA which go straight to my NetSpend account so it comes really handy. Without it, I'll be homeless or broke in a couple of days earlier. It makes a whole difference.

I've had NetSpend for a while and I'm happy with it. I'm able to use it to purchase items online and I use it for identification purposes. I reload the card using reload locations near me.

My husband called in to dispute a $5 charge that he did not make. Somehow, our $153.00 gas bill payment was dispute. We received a book from our gas company with a outstanding balance that we knew was inaccurate. We quickly called customer service to handle this matter, expecting it to be simple... Just so the dispute and reverse the payment, right? NO! The first rep stated that she stopped the dispute and we should've received a call from the dispute team in 48 hrs. No call. Couple of days later, we called in and were told that the money had been reversed. Called out gas company... nope. No money credited.

I've been with NetSpend since 2000 or 2001. I was living in Florida, there is an ACE check-cashing place right down the street from me where I went to cash my pay check, and I decided to start using NetSpend. I've used the card for all kind of stuff: online shopping, grocery store purchases, hotel bookings, and car rentals. I usually do direct deposit on the card. Most of my interaction with their team are done online, although I've had to call their Customer Service a couple of times because I forgot my password.

I have had my Control Card with NetSpend for OVER 10 years. Never had any issues with it And have been very satisfied. I have my daughter's social security and child support load to the card via direct deposit. Day before yesterday, both posted, giving my account a balance over $900. Yesterday, the account was closed and I received a text message saying there may be a problem with my account. I called customer service. Spent over 2 hours on the phone because they kept transferring me from agent to agent. No answers other than the account was closed "due to one of the following reasons: unable to verify identity, the card is associated with another account that has suspicious activity or there are too many high risk factors".

I've been able to manage my finances better since I started using NetSpend card. I have been using the PayPal prepaid card and mainly for the integration it offers with instant transfers from PayPal, which is the main reason why I got it. I use both reload locations and direct deposit features. I spend half a year working and use direct deposit. When I'm not working and travelling, I use authorized reloading locations which I had no problems finding since I just look it up on the website.

Great experience with Netspend although I could not get the MasterCard which I really wanted.

I’m fine with my NetSpend account. It’s satisfactory and everything’s gone really well. I’d recommend them.

I talked to a manager about an issue with a double charge on my card, and they told me that there was nothing they could do about it. I quit using my NetSpend card.

I've been using NetSpend since 2005. When I first saw it, I said this is good because I didn't have to worry about getting overdraft. However, they always have a $5 monthly membership fee which is better though because banks charge more maintenance like $8-10 if you have that minimum balance. I just wish if you have direct deposit, it should have been free. Also, there were some charges that I tried to dispute but it takes longer, way back 5 years ago. But currently, I don't see any problems at all. It's fine and I have no problems withdrawing money. It accepts worldwide and the direct deposit shows in a couple of hours. They're excellent because you can control your spending.

I would like to that this opportunity to inform you that NetSpend is refusing to refund me the money I am owed because there was fraudulent activity on the account. They are clean, that I am liable as was they're holding me accountable for it. The total amount is $ 1,702.05. NetSpend treated me like a criminal as well as they think I am all fun and games when really it isn't.

I would like to take this opportunity to inform you that I am a customer of Netspend. Also, I had to file a dispute on some fraudulent activity that occurred. The total amount of money is $1,414.32. Also then I had a check direct deposit into my checking account of $287.73. Also, I would like to take this opportunity to inform you that Netspend hold me liable for the transactions when they were fraudulent. Also total amount of money I should have is $1,702.05. Also, I would take this opportunity to inform you that I submitted the complaint to the Better Business Bureau as well as to the FTC as well as I did two complaints to the FTC. I have yet to get anywhere. Corey, this Netspend saying to me. The address is PO Box 2136 Austin, Texas zip code 78768. Phone number 866-387-7363. Corey, I will not settle for less than $3,270.22. The account number is **.

Thank you so much for your prompt response regarding the issue. Last night, I received a call from Amy stating the system should release and agreed with what I was saying. She was very polite and helpful. Brian called and left a voicemail that the issue was handled and I confirmed. This is why I have stayed with them for many years. I highly recommend!

I have been with NetSpend for almost 10 years and I appreciate the convenience it gives. I have the convenience of having a Visa Card and I use it to purchase and to pay my bills online and their social security direct deposit feature. With NetSpend, I get to manage my finances better because I don't get overdrawn with money.

NetSpend makes it easier to pay my bills. I don't even have to carry cash on me anymore as I can always load it onto my card. For the last four years, I have been using NetSpend to pay my bills online and make online purchases. I also have been utilizing their reload locations, and their customer service reps are awesome. I also like that it is easy to manage, so with it, I wouldn't go into credit card debt. So I would recommend NetSpend.

I was able to use my NetSpend card to pay bills online or make any online purchases, and I've utilized NetSpend's reload locations or the direct deposit feature often. However the fees are way high, and then every purchase you make they take money. It's not convenient. The transaction fees and the service fees are kind of a lot, and it takes $0.50 every time you check your balance on the phone (if you don't always have a computer).

I've been able to sign up for NetSpend's Premium so I only get charged $5 a month and it's unlimited when I swipe. I was able to use it for online purchase at Amazon and have paid a bill or two in the past and it's convenient, like a regular card. The online access is also up-to-date. However, just recently I had to call customer service because somebody used my card number for DirecTV and took 60 dollars. That was all I had and I wasn't able to make it until the next week. I had to call them to get my money back and it was a quick process. Everything has been fine.

I've been using NetSpend for about 10 years. I have a direct deposit for my paycheck and I get my funds a day or two early sometimes. One time, I went to three different places in Los Angeles, and they won't take the NetSpend card as dinner purchases. But other than that, everything's been fine.

I've been with NetSpend since 2011 and never had any issues. I was recently subject to a garnishment and my account and funds were put on hold. As soon as the garnishment was released I had immediate access to my funds. Customer service was excellent. I will remain a NetSpend customer.

I got fed up with my banks since they were charging me for everything and letting me overspend then charge me for it. So I tried NetSpend and it works for me. I've been with them for almost 20 years and I stayed with them because they were the first one out there and they were good for me...until recently. My NetSpend card has been hacked 3 times in the last 2 months. The first 2 times, NetSpend took almost a month to get my money back to me, which is distasteful because these people have taken my entire paycheck. Having to wait another month for your paycheck and getting three when you get the money back throws things into disarray.

I don't usually use any card, but I started using my NetSpend when I got my tax refund. Their direct deposit is faster, the money usually comes a day earlier. I've been able to use the card to pay bills or buy things online. Once, I had a bad experience with their team - they were kind of rude. My card got hacked at one time, too. But other than that, they were fine.

I received my card in the mail and I activated it successfully. My direct deposit loaded onto my card successfully and I received a text message which stated that I was upgraded to the premier advantage plan. I called and spoke with a representative to verify that I was enrolled in the 5 dollar a month plan as well, as I wanted to verify that my name was spelled correctly on my replacement card. The representative assured me that my name was spelled correctly and I was enrolled in the Premier Advantage plan. I proceeded to use my card and once I went over my letter for my account, I realize that I was charged $18 in fees.

I get paid a day early with my NetSpend card so I get to pay my bills a day early, too. I haven't encountered any problems with their customer service team and I'd recommend them.

I went into Wal-Mart to load a NetSpend card with EVERYTHING I had left to my name not thinking anything like this was about to happen. I talked to a representative to activate my card. As I loaded all the money I had to my name on this card (keep in mind I'm a single hardworking struggling mother with NO help!) she said there was a block due to my last NetSpend account being negative. I asked to get more information on this and she kept ignoring and talking over me. She said to call back in four hours, the block will be taken off and ASSURED I would have access to my money today.

Overall, NetSpend is okay and I recommend them.

I was looking for a bank alternative and found NetSpend. The setup is like a bank, and I like that it has a savings account. Transferring money to my wife who has a card is a lot easier. Everybody has been helpful every time I have to call them about certain rules that I don't know, like how much can be transferred or how many transfers can be made in a day. They fix anything I need to fix. I've recommended NetSpend quite a bit. Most of my family has an account and my brother-in-law switched from a bank to NetSpend also.

Got card for my daughter to use for emergencies. Tried to reload card to transfer funds to my daughter, everything looked fine until I actually tried to transfer funds. NetSpend asked that I go into my bank account and verify the amount of money that had been taken out for verification purposes ($0.47). I verified the amount and proceeded to make the transfer. The minute I hit submit, it put transaction on hold and asked that I contact Customer Service. I figured, no big deal. However, it was a big deal. They informed me my debit card is not accepted and did I have another card...yes, I multiple debit cards...right.

I have been a NetSpend customer for over 8 years. Recently there were some transactions on my account I had to dispute. I have always won every dispute I have ever done. All of sudden last evening we got a text message that there might be a problem with our card and we needed to call customer service. I called and after waiting on hold for over 30 minutes I was told our account was being closed due to fraudulent activity. Our cards had been blocked and we have no access to money in the account. No success last night. They told me it would be at least 20 business days to get a check for what is in the account.

My friend introduced me to NetSpend and since having it, I don't overdraft as much and it does help keep things even out. I use my NetSpend card for everything but the only inconvenience is having to drive all the way to HEB to load it. You can go to the corner store and load but it'd cost you to load it. It becomes a hassle because most people don't have $4 to load $20 on card. Other than that, the NetSpend card has been a blessing. Also, I've had to call their customer service before because my card was stolen and they took care of it real quick and they cancelled my card and they got me a new card right away. Meanwhile, I'm not able to log into my account. Sometimes my password won't go through and I have to end up changing it even though I know the right password. Nevertheless, I recommend NeSpend and in fact, my nephew and my friend already have it.

With NetSpend, I’m able to budget because I know exactly what I got left. It's convenient for me to buy or pay bills online. I also use the direct deposit through my job. I’ve never had a problem talking to anybody in their customer service dept. They always explain everything. I certainly recommend NetSpend to a friend.

My experience with NetSpend has been good and I recommend them.

Having Netspend has all been good but it goes later in the evening--they don't post until 4:30 and majority of the place like malls is getting ready to close or being closed. But their customer service is great and I would recommend them to a friend.

I've been with NetSpend for seven years and I've been able to manage my money better since it's easy to get money direct deposited in the card and then I can pay bills over the phone. It is very convenient. Moreover, NetSpend's customer service are nice and helpful people and I never had any problem with any of them. Anytime I've ever had a problem, they manage to take care of it or answer any questions I had.

I've been with NetSpend for a while. I like the fact that it's a prepaid card and I don't have to worry about checks or overdraft. I get my disability check a few days than I normally would have. So, I get early deposit and text message alerts.

My experience with NetSpend has been satisfactory. The only problem is when you have a large deposit, you just can't go into a branch to get those funds.

The only thing that I don’t like is that I can barely understand their customer service reps – they may be from some other countries. Nevertheless, Netspend is pretty decent. I’ve had five or six different cards with them. It is the only way I go. Our whole family, including all my kids, has them too. I recommend them all the time.

NetSpend has been the same as any other bank. It's no hassle but I didn't enjoy my services. Also, their customer service is horrible. I don't use the card anymore to make online purchases or pay bills.

On July 31, I receive an reimbursement payment from my employer which was deposited to my account. On August 1st I tried logging in to my account and it was blocked. I contacted customer service to find out why my account was blocked and I was told that the payment received was suspicious so I was told to send in proof (receipt) from my employer regarding this payment. I emailed a copy of the receipt as requested, but was told by customer service that the document was too dark. I explained to them that this receipt was forwarded to me from the corporate office and that I could clearly see the details of the reimbursement amount.

From direct deposit to how secure NetSpend is, I really liked it. It’s easier to look at things on their app, and I really like the text messaging alert options that I have every time I make a purchase. If it’s fraudulent, it would catch it faster. I prefer NetSpend over an actual traditional bank. It's been great and I’d recommend it.

Thank you so very much for releasing my money and for assuring me that it is not your intent or position to make me feel like you don't care.

I got this gift card as a Birth present two months ago. It took me over 10 calls to activate the card. And they wanted Full name, DOB, Physical Address, SSN. The first person on the phone could not complete the activation. Call again after 28 minutes on the phone got it activated. IT IS A GIFT CARD. The $100,00 I got as a gift almost was not worth it.

I usually have no issue with NetSpend concerning unauthorized charges. Recently I ordered a product which I am not receiving because it turns out the seller is a scam. I promptly put in my dispute which in the terms state within ten business days a credit will be given. Then I get an update that says they have until September 11th. The amount was 200 which at this point I really need. It's pretty deceptive to tell your customers one thing and do another. This will definitely cause me to make bigger purchases on another card that is more secure when it comes to my purchases.

I like where I can deposit my check through NetSpend's direct deposit. I also can take a picture of my paycheck and it goes into my account. I would recommend it.

I had problems with taxes, child support and everything else so I went with NetSpend. All that's cleared up now and I just kept it like it was with my direct deposit. I'm a disabled vet so I just have my money go there. I've had a NetSpend card now for years and I do everything online or text through the app. I also use it to pay bills and make online purchases, and it's very convenient for me because my NetSpend card puts my deposit earlier than my regular bank card.

NetSpend’s been excellent. I've been with them for a few years now and I've never had any problem. They help to get my pay earlier which is one of their big benefits. They also have text and email alerts that they can contact me through.

I've been with NetSpend for forever and I like it more than my bank account. I like the instant alerts whenever you swipe your card. It also has a little pricing when you want to know where your money is going and how much you're spending. In addition, it's very convenient that I am able to use my NetSpend card to pay bills or make online purchases. I reload, too, and have never had a problem with finding reload locations. My mother has an account in case she needs money, it's easy going to a store to load and it's on there automatically within 10 minutes. The team at NetSpend have all been excellent. I've never had a bad experience. I had one or two times where there was money taken out on my account which I didn't know about but they refund me my money with no problem.

I found out about NetSpend from my attorney, and it's pretty good on everything. I have not found anything that wouldn't take it. It's very easy to keep track of everything. I have the alerts when something's taken out of my account. And if there's a problem, they deal with it quickly and painlessly. The only thing was, at one time, when I got a new card, the old one was still working and I was concerned about that. But then they took the old card off and they use a new number now, and resolved the problem. NetSpend does what they say they're gonna do, and I got no problems with that.

I have been a NetSpend customer for 4 years now and have never had the bad experiences that I have had in the last few weeks. I bought a card and tried to activate it because, the store didn't have reload packs. I went to activate it and they tell me that it couldn't because of a past balance. I am currently in bankruptcy and they were apart of that bankruptcy. I sent everything they asked of me for verification and they still refused to activate the card. I through this arguing back and forth and even talking to supervisors and getting hung up on. Finally a week ago, three different people told me that they were sending me a refund check and to expect it in 7 to 10 days. I called today and I get told that the refund check was denied. They already cost me my storage and items in it. Now they are refusing to refund my money. I don't have money to throw around!!!! They are straight crooks!!!!

I've had NetSpend for a long time and like the alerts and the virtual card. The app is easy to navigate, too. I also like the $10 overdraft and the $5 monthly fee with NetSpend Premier because it doesn't charge $1 for every transaction. I have also discovered that you could transfer from account to account for $1 less which is an added benefit. What I don't like about it is if you have direct deposit, it will charge you $5. But other than that, overall, it's been a good card. The customer service is really good and helpful as opposed to other credit card or prepaid companies. They are very knowledgeable of their card services. I thought of everything else and that's probably my best customer service experience.

I purchased a pre-paid debit card from a local grocery store and tried to activate it via phone. First red flag was when it asked for my SSN and other personal identifiers. I have NEVER been asked to provide this information for a pre-paid card before. This company cannot cite the Federal statute and code that "mandates the collection of social security and personal information" for the purpose of activating a pre-paid debit card that does not link to credit nor to banking accounts.

NetSpend is working great for me. I've had it for years. I like the deposits going early into my account.

I have been with NetSpend for years, and it's been awesome. I would recommend them. Their reviews online were a lot better than some of the other ones so that made me trust them. I've never had a problem. Any issue that I had, like if someone charged my card, they took care of everything right away. I pay my bills and make online purchases, and it's convenient. I also have direct deposits that come several times a month, and reload sometimes.

Somebody told me that they have the NetSpend card and they were getting their payroll two days before everyone else, so I signed up. What really intrigued me was that, with the company that I'm with now, I'm not getting that advantage. But I enjoy the card because with the other prepaid card that I had prior to this, if I lost my card, there was no going into check cashing and getting something temporary, and I was without a card for seven days. Since using NetSpend, I noticed that when I signed up for the $5 plan, I don't get charged those additional fees. I've told a lot of people about NetSpend. I recommend it.

I can't pay any bills or order food or nothing. It decline every time. I won't ever buy another NetSpend card again.

Because NetSpend does not have a restriction on how much SSDI you can put on it, I chose to go with them over other prepaid cards and they have been great. I like the Anytime Alert feature, so the minute I use it, it lets me know exactly how much I have left, and makes me stop and think twice about what I want. And nine out of ten times, their customer service has been very helpful, and I've never had a problem. It's just that one time where he sits there and said, "Just a minute," then I sit on the phone for about six minutes, and I'm a very impatient old man. I also lost the card and they should have it back and replaced it. I haven't received the replacement card yet, but I already found a way to request for a new one via their website. I also like the security where, if somebody takes and uses my card, in few seconds, I can inform NetSpend that that ain't my charge.

I have to be honest, I have only been a cardholder for a few months. I figured I would give it a try... Worst experience ever. No one ever answers the phone with them. Not to mention the recording tells you it will cost you $.50 for every transaction to speak to someone. Further, I paid a bill 3 days ago, and guess what... They are still "holding" funds (Mind you, it was an $8.88 bill.) I find this outrageous being it is a pre-paid card. I have to have money on it in order to use it... Right? But you can't call to complain because no one ever answers, and no one ever returns your calls or emails. There are far better options out there. Find them. Do your research. Horrible card company.

Very helpful customer service. Accessible reload locations. I would recommend NetSpend.

I bought this card for my daughter to take to camp for purchases. We weren't able to activate the card online and called the number numerous times. It just goes to a recording that says that there are heavy call volumes and there are only three options: get a callback, leave a different number for a callback, or hang up. You don't even have the choice to hold for a representative.

The only thing I use it for is for my direct deposit, but it serves its purpose definitely. I’ve recommended it to numerous people.

I'd recommend it. I've used it to pay bills and for direct deposit. Customer service has been real good.

My card was hacked a year ago during a breach with Home Depot. NetSpend notified me and sent me a new card and my old card was supposed to be cancelled. I noticed on two different occasions that the card was still active so I called customer service and attempted to speak to the customer service. I say attempt because the only English they seem to speak is what is written on their script. Well here we are a year later and the card that was supposedly cancelled get used in Brazil about 7 times within 15 min and took $700 dollars. I immediately called when I got the text alerts and told them not to approve the transactions which were still pending.

I haven't been very happy with Netspend. It was supposed to come quickly than everything else and I didn't even receive the first one that they sent. I called back and it took another two to three weeks to get my other one. I pulled all the money off and cut up the card when I got it. Reading about what other people have said, a lot of them are complaining about it and said that every time they make a purchase, there's some ridiculous charge which wasn't something I was interested in. But on the other hand, their customer service team have all been somewhat helpful and I haven't had any complaints about anybody else.

I was on my normal PayPal account and saw a link for Netspend. At the time I had to have something to direct deposit to and I didn’t have a bank account and because it was free I tried it and I liked it a lot. The details of my transactions were well-detailed. You can tell what card made the transaction. Sometimes it tells you where or gives you a specific number so if there’s something that comes up that you’re not sure of, it’s easier to figure out where that charge came from.

I heard about NetSpend through a friend and managing my finances has been alright since I've used it. I use the card to pay bills and make online purchases.

My paycheck is deposited every pay cycle on time like clockwork but for some reason it wasn't this time. I can't seem to go through to customer service and it is very upsetting because I really need my money for bills and groceries. There has to be a better system put in place so that customers can call 24/7 when problems occur. I have been very pleased up until now. I am keeping the rating at four but if I can't get satisfaction soon it will drop.

I'm happy with NetSpend. Their customer service is great.

Don't waste time with this card to many fees. They even charge you for buying out the store. And they have poor customer service. They don't speak English that well. This is a piece of ** for a card. Green Dot is a better card.

What's awesome about NetSpend is that (1) every time I spent money, I get a text from them. It tells me what my balance is. (2) It has a feature that prevents me from getting NSF fees attached to my account by not letting me spend money I ain't got (e.g. I got $7 in the account and I need to buy something for $10 I’m not going to be allowed to buy that). (3) To reload money in my account, I can go to one of their reload locations nearby or I can reload with Western Union although it costs a little bit more. (4) NetSpend offers customized cards where you can pretty much do your own graphic on it. I purchased one of those and that definitely caught some attention.

I've had NetSpend for several years. It's great and I try to refer it to as many people as I can. A few years ago I had a problem and customer service handled it very well and corrected it for me.

A friend of mine told me about NetSpend and I've been able to manage my finances since using the card. It's easy, efficient, doesn't cost much and I can go to any ATM. In addition, I use it to pay bills and make purchases online too.

Everything is fine with NetSpend. It has been pretty fair, and I haven't had any problems. I'm recommending them.

The reps don't speak English that well. They don't complete disputes in a timely manner and they do issue the overdraft credit once dispute settled. Always have to call back even though a callback was requested. Very poor customer service.

I had disputes that I filed because of unauthorized usage and charges on my card and a few days after I placed the disputes they "closed" my account. I was only informed of the blocking of the card which would have been fine and I would have been okay, because they said I would be able to get a new one. They then go to inform me even though I was in the process of disputes that I have no access to my past transaction history or any account access due to them closing my account. So no problem - at first it was understood that it was the specific type of card I had. Now after I loaded a new card they tell me it's NetSpend that pretty much Blacklisted me from using any of their prepaid products. This is beyond ridiculous because I can't get through to them to speak with them about this issue. And then my money gets locked up not once but twice because of the lack of information they provide about what is going on.

I'm satisfied with NetSpend and I like that I can always call them and find out what's going on with my card. I would recommend them.

I had a situation where they froze my card and a lot of my bills got cut out because they said they thought something's going on. Then I told them the transactions weren't my transactions and it took them about a week-and-a-half to get my money back. By the time I had a lot of cancellations going on. They have poor customer service. They can't understand what you're saying and their attitude is kind of firm when you ask to speak to somebody in charge.

NetSpend makes it quite convenient to pay bills and make online purchases. I use the direct deposit and the reload locations, too. Managing finances has been fine since I've been with Netspend.

I have had my card almost a year. Today I went out of town and tried to use my card to get gas to get home. It was declined at the register and the ATM. Because I didn't have cash I had to beg someone to help me get home to Virginia. After getting home I called NetSpend and they told me the card was cancelled for suspicious activity. I told them they could have called me to verify it was me. Then they said that they could not reactivate the card. They had to send me another card and it would take two days. Needless to say I don't want anything to do with NetSpend because they almost had me and my kids stranded in Pennsylvania.

I have been able to manage my finances better since switching to NetSpend. I've never been able to use the cashback from purchases because the stores that they chose to get cashback from aren't mostly that I use, I wish there was a bigger option there. Some interactions with the customer service were very good. Other times, I'm just very disgusted and disappointed because they tell me what they think I want to hear to get me off the phone. Then I'd have to call back later and someone else tells me something completely different. I'm dissatisfied.

I am so disappointed in this company. I called to dispute a transaction on my card and was told I gotta call back in 3-5 days because the transaction was pending for me to have to wait another 45 days for the dispute to be resolved. I asked for a supervisor. I held forever and was transferred directly back into the same automated system. My dispute is still not complete.

I've had my NetSpend card for 2 years and was never charged a fee when I used the card, but this past month of June I was charged each time I made a purchase and swiped my card. Contacted customer service numerous times to be told sorry. Asked for an explanation and it was because one deposit was under $50. That's not good customer service!!! Spoke to a supervisor and they only say sorry. What about your plans? Where's my refund? 2 years and you can't explain anything as to why all of a sudden I get charged! You tell me it's due to a small deposit for using your service!!!

I learned about NetSpend through a friend. It allows direct pay on my paycheck and pay bills offline. The transactions I make comes directly straight to my email. There was a time that someone got my card number and paid a bill off my card. NetSpend refunded my money because it wasn't me. I would recommend them to my friends.

I received an e-mail survey yesterday from NetSpend asking for my experience using their card. I have never requested a card, never received one, and have recently moved. I had never heard of NetSpend until I received the e-mail. I e-mailed the company to ask if the email was legitimate, what address they sent the supposed card to, and how they are able to create a card in my name without my authorization. I received a response stating that a "partner" had felt that I would "benefit" from the card and because of security reasons, cannot tell me where the card was sent. I was instructed to call the toll free number which I did from out of country. I am trying to get through to someone to find out what needs to be done to make sure that the card is not used and whatever associated account is deleted and do not appreciate having to go through this hassle during an international move and trying to rectify this from abroad.

So far I like NetSpend and haven't had any complaints. I would recommend it to my friends.

I've been using NetSpend for five years. And I really have enjoyed their service. I use NetSpend as my only debit/credit card. It has been a godsend in that respect because I can use it as a credit card and order things online. And the check center that represents them where I have my account is very customer service oriented and I really like them. The other thing is if I ever am short, they have a payday loan and because I have an automatic deposit, I'm able to get a cash advance if I need it.

NetSpend stopped me from using a gift card that I received from a friend and then a few months later the balance was zero. Their customer service tried to solve it by explaining that I just have to lose the money. Requested a supervisor and put on hold for ridiculous amount of time and never came back to talk to me. I called again and same situation. I was for an hour over the phone with customer service and only a few minutes were of useless help and the rest of useless waiting. VERY DISAPPOINTED. Would never recommend this company to anyone. NetSpend stole all the money from my gift card that was blocked for use and then start to charge me monthly for not using it.

NetSpend has been good. They've been working with me. I first heard about them through friends. Every time, they always get my money right. They don't get money like some places that take a lot of money out to get your money there.

I enjoy my service with NetSpend, and they've been good so far. I recommend them.

I haven't had any problems with NetSpend and I like the website.

I've got more control over my money and I can send money where I want with the NetSpend card. I really like that I can send money from one account to another. Because I have some bills that wouldn't take a Visa card, when I get money and I have to pay a bill, I just flip some money over to the Mastercard to pay it and it's done. Excellent.

Ever since I used my NetSpend card, I noticed I don't spend as much. I can keep an eye on my finances and if somebody tries to take something out, I just call quickly and no problems. I've had two issues so far but they were taken care of quickly and Netspend's team were always friendly.