Netspend Reviews

Since having NetSpend, managing my finances has been fine. I receive text alerts and it's been very convenient using the card to pay my bills and make online purchases. Their staff, for the most part, has been pretty good, knowledgeable and courteous, but sometimes it's hard to understand what their representatives say. But overall, my experience with them has been fine.

I've been a loyal NetSpend customer for 2 years. I was very happy with my account besides one time when a customer service rep was very rude to me when I was trying to figure out where a random charge came from. I let that go and still used my NetSpend card for paying bills and direct deposit from my job. But now I am beyond furious! I received 2 text messages one night alerting me that my card was charged over $200 on an online website that I bought Christmas stuff from in December. I called the website and they said that the last time they charged me was in December and for me to contact my card company. So I did, and NetSpend froze my card and said they were going to send me a new one. They said if I wanted the remaining money on my card (which I needed to pay an important bill) then I would have to buy a new card and transfer my funds. So I did so. I had to put at least $20 on the $3 card just to buy it.

I did my taxes January 19th, when my W2's were available online. They were finally approved on the 23rd. I received an email saying that my money was put on my NetSpend card and I would receive it February 1st. I called customer service on the 3rd saying that I had yet received my card. First thing's first, getting through to anyone is beyond impossible. I'd rather talk to a real human being, not a robot. When I finally did get to someone to report that I had never received my card, they acted like I was being impatient. I was talked to like I was a child and didn't know what a weekday was. When it clearly stated that if I had not received my money by the 3rd to call. Well I did that and got nothing but the runaround.

Used Turbo Tax to file this year and opted to order a prepaid premier networks visa card to have my refund deposited into upon approval from irs. The card was ordered January 20 2015 and I am anxiously waiting for it still. I am afraid to cancel it out completely and ask them to send me a new one because the routing information we provided on our taxes is the one attached to this card that we still don't have and is either still on its way or is lost/stolen somewhere along the way. Not sure what we are going to do from here, but we regret ordering a Netspend card at this point in time since we have waited a full SEVENTEEN DAYS from the order date and still - no card.

I'd like to thank that NetSpend had the direct deposit and I know immediately the balance. I also know immediately when someone has made a mistake - I had one company run a payment through twice, back to back and I knew within just seconds. It would show up on the phone and I love that. I also use NetSpend to pay my bills and make purchases online. It works beautifully.

NetSpend responded to my inquiry I complied and provided Corporate with the documents due to the reviews of sending this information to Customer Services and getting lost. We agreed to agree on matters and the holds have been lifted off of the account and will be able to accept future funds.

I recently recommended somebody to NetSpend, but I don't think I'd recommend anybody anymore. I have a terrible experience with NetSpend. I've been with them since 2007. I always use my card to pay bills and purchase online. It's convenient. However, every time I call in, I get someone that doesn't speak clear English or doesn't listen to me well. Also I had a hard time with the automated system almost to the point where I wanted to cancel.

Nightmare. I got an account with Netspend to get my direct deposits and my child's since she was 17 yrs old. I called to activate my card and make sure she could be added. They told me to send a copy of her id and ss card and my ss card so I did. Called three times. On the 3rd call I was told "we need her birth certificate." Sent it, called, it takes ten hrs. to verify. Waited and waited just to finally get an approval. They opened the account, told me everything was fine and had been approved so got online. 0 balance. I called because I had three checks deposited just for them to tell me they sent the checks back the day before. This place is a nightmare. I wouldn't recommend it to my worse enemy.

I've been with NetSpend since 2008 and I've always had a good experience with them. I like that the direct deposit comes in days earlier than it should.

I have direct deposit with Netspend and my social security goes to it, it's real convenient for me. I use it to pay my bills and make online purchases. And I had one thing that happened one time where someone had taken money off it that I didn't authorize. It was only $80 dollars and it never really got resolved in my favor and so they ended up with the money.

My account was locked for being overdrawn and I was told it would be unlocked once balance was paid. I loaded my account with over $200 more than needed and now I still have no access to my money and they say they can't transfer it because the account is locked. They have been giving me the runaround for 2 weeks and every day it's the by tomorrow excuse. This company needs to be shut down.

It's been 10 days and still no card when my sister who lives with me got hers 4 days after TurboTax applied for it and we did it the same day within an hour of each other. Now I have to order a new one and wait again. Is there any way I can buy a card and then transfer the $$$?

I had a bad experience with a bank. I had an account with a bank and they kept saying I was overdrawn. So I went with NetSpend debit card instead. It's very convenient using the NetSpend card to pay bills or make online purchases. And since using the card, I have been able to manage my finances better. I'd be happy though if they had more locations for reload and if they made it less expensive to reload. NetSpend has the possibility to make a great deal of profit doing that. They have the right name and they're in the right place.

My NetSpend account was closed a week ago, but NetSpend sent me an email alert today that my tax refund was direct deposited into the OLD account that was closed LAST WEEK! What am I supposed to do with the new NetSpend card that needs activated if the IRS deposited my refund in an account that was closed? The email by NetSpend says it was deposited into the OLD account, the account THEY closed last week! HOW do I log into my old account to be able to receive my tax refund if they closed it?

With NetSpend, I get my direct deposit sooner. I'm able to use the card pretty much anywhere, but there are things that I wish I could do with it but I can't. Also, when I call in, a lot of times, it's hard to understand the people with their accent.

Do not get this card. You buy the card and when you go to activate it, they will not allow you. They tell you they have restrictions and put you on hold forever. There is no reason and no resolution. They proceed to tell you 20 business days to send you a refund check and never do. Complete Crocks. Buyers beware.

I am completely satisfied with my NetSpend account. They have made it easy for me to use my card anywhere Visa is accepted. I have never had any errors on my account in the 4+ years I have used it.

I wanted to put my money in a direct deposit basis so I got in touch with NetSpend. Since having their card, my money comes a little bit earlier which is convenient for certain bills that I need to pay. But I was trying to do Uber and they won't take the card. They said they do not take a prepaid issued card. But overall, I really enjoy the experience with NetSpend because they help me with all my financial needs.

I use this card to pay reoccurring bills every month. It works great although I wish there were more places to reload it. I also love the fact that I was able to personalize the picture on my card! Overall I'd recommend this card to anyone.

Too many fees.

NetSpend seems to work better than RushCard because my daughter had the RushCard and it was giving her problems. I like how NetSpend gets the pays two days early. However, I don't like how I get charged for having withdrawals. Also, when I call, I'm on hold for too long. But other than that, I'm going to stay with NetSpend. I use it for my direct deposit and my other account for other things. It's easier for me to pay the bills and get them out of the way. I had a dispute before about someone withdrawing money from my account online, and they took care of it without a problem. I appreciated that.

I haven't. had any problems using NetSpend. I have been using them for the past 3 to 4 years now.

I love the card service. Any issues you guys are right there to help.

I've been using my NetSpend card for the last 2 years. It is so convenient when it comes to paying my bills online. I have no problems loading money on it. I like the fact that it sends me a text update to let me know my balance after I use it as well. Overall it's been a great card to have.

This was the worst experience that I have ever had with any banking institution. I was blocked out of my account because of a deposit and a login failure. NetSpend then closed the account after I correctly answered the security questions. They then told me that I would have to wait up to twenty days for my funds to be sent to me. Great fraud response to a non fraud situation. I should have stayed with my old bank!

Did not enjoy the NetSpend experience at all. The card had been lost in the mail (provided they actually sent one out) and was never recovered, so I had to contact the company to get a replacement. That was the one positive experience I had. The woman who I talked to over the phone was very polite and got things sorted out quickly. Once I got the card, I was promptly charged $5. This was a complete shock to me and I later found out that there was a monthly fee for using this card and you couldn't combine it with anything else that would cause it to go over the limit (such as a gift card or second debit card). I ended up spending a lot more money than I wanted to in a month because I wanted to avoid getting charged again. It's my money, so I really don't think extra charges like that are necessary (ATM fees are also charged, but that's standard for any card really).

I love that most of my deposits come two days earlier than all my co workers.

NetSpend is the only account I have, so I use it for everything. I use the direct deposit option, and I like that I'm being paid earlier. They've been good to me for the most part since 2008. However, the ATM fees are ridiculous and I can't find a single ATM that I'm not charged.

I can't complain. I'm satisfied with the service. THANK YOU IN ADVANCE.

I have enjoyed and relied on NetSpend card for direct deposit. I rely on it heavily and appreciate the text alerts after each transaction. Have recommended it to individuals always.

NetSpend was my saving grace when I was going through financial struggles and no other financial company would give me a chance. I'm back on my feet again and I'm still with NetSpend! I don't pay high fees for their services and I'm never surprised with hidden fees. I always know what's in my account. Thank you NetSpend!

Horrible, horrible customer service. Won't listen to questions, only read from a script. Always get a hard to understand rep who can't speak English very well.

Money is deposited in time or early. No hidden fees. Alerts after every transaction on card. I'm a very satisfied customer.

I am truly satisfied with my NetSpend card. I love that your direct deposit from Social Security hits your card as soon as they get it, also the overdraft protection. To me the overdraft is like a payroll advance from your direct deposit. The one thing I would like to see is them actually to offer direct deposit cash advances based on your total amount of direct deposits you get.

Very happy with NetSpend -- my card, my account, and the customer service that NetSpend provides, and very happy with the services and features that are attached to my NetSpend card/account. Have recommended and will continue to do so to others about NetSpend.

I have not had an issue and live the convenience of all its uses.

Having a NetSpend card has made my life a little easier. I've had my financial aid refund direct deposited to my account. I've had my tax refund direct deposited to my account, I don't ever have to set foot in a bank, or even a store for that matter. It's wonderful.

There are a few changes I wish they'd make like going back to refills without card present but other than that I really don't have too much to say for or against...

I have had NetSpend VISA for a while and I have not had any problems with viewing the statements or making changes.

Since using the NetSpend card, managing my finances has been good. I use it to pay bills or make online purchases, and it's very convenient. It's easy reloading the card, since I have reloading locations near me, and their team has been good. I would really recommend it to people.

I like NetSpend. It makes it easy to pay bills with.

Customer service is great and website very easy to use.

My son lives in Virginia and he has a card that is connected to my account. When he needs something it is so easy to load money on my card and he has it in 7 minutes.

I have had zero issues with my NetSpend card. I get my paycheck direct deposited to my card and usually get my pay 1 to 2 days before payday. The cost of my NetSpend card is less than half of what I was paying for my Bank of America account. I have recommended the NetSpend card to my son and several others who are now enjoying their NetSpend cards and saving about $20 a month over a traditional account with banks and credit unions.

The card is great to have.

I recently changed my prepaid debit card from another provider to a NetSpend Prepaid Visa Card and I couldn't be happier! I love the fact that I have the option to put some of my money into a savings account that pays interest too. I have my payroll check Direct Deposited and I set it up so that a fixed amount gets transferred from my debit card to the savings account each payday. How great is that? My Direct Deposit even goes in two days earlier than my actual payday. The monthly maintenance fee is very reasonable and in fact is much cheaper than a conventional checking account. Also, any questions or concerns I had were answered quickly and professionally. I can't say enough about how satisfied I am with my NetSpend Prepaid Visa Card. I highly recommend it to anyone that's thinking about getting a prepaid debit card. It's definitely the best card out there!

My experience with NetSpend as a whole has been rewarding and painful, but overall has been good. I only had one bad experience with the card, that cost me $100.00, and NetSpend was unable or willing to resolved.

I really enjoy having the account. The only thing I don't like is that no matter how many times I call and do what the representatives tell me I cannot log onto the website and look at my account from there.

I have been with NetSpend for years and while this company started out great they are no longer what they used to be. I would not ever recommend this company to anyone now.

I have found that by changing to the NetSpend Debit card I have consistently experienced excellent customer service, and since my total retirement income received from Social Security benefits is so meager, I truly appreciate the immediate release of those funds when NetSpend receives them from the government. Having to wait until the 1st or 3rd day of the month that the government SAYS to release them on is a very large problem when they have all been used to pay living expenses by the middle of the month, and the earlier posting NetSpend does really makes a difference.

While the business relationship with NetSpend has been a bumpy ride, it's been a reliable vehicle. I have been able to receive my paycheck a day earlier and pay my bills on time. Thank you for your services and good business ethics. I still haven't received my money for the referral though!

NetSpend has enabled me to use my money when I need it & use my card as a visa when needed. I appreciate the text feature and recommend it to everyone! It is like having a bank without all of the fees associated with a regular bank account. I enjoy being able to use it freely knowing I will not have overdraft charges and I can check my balance anytime from anywhere! Thank you NetSpend. You're the best!

I have enjoyed my card with NetSpend. It has saved me money from all the fees from a bank account. The only problem I have had is that certain companies see my card as a gift card (AT&T) and some would not let me use it for recurring payments.

It is hard to log on website.

I have been with Netspend for several years now. And am very pleased with them. If I ever have a problem they are right there to help me through it.

I love my card -- just wish it was a little cheaper to load checks.

I enjoy having my NetSpend account, love that here are no overdraft fees and they were so helpful when I thought I lost my wallet. All my cards were in it, including my NetSpend card. I called customer service, they were so helpful. Replaced my card... I got the pink one.

I spoke with 3 customer service people and every time I went to use the card it did not work. One Customer Service change my pin number and that still did not work. I am leaving NetSpend alone.

I like NetSpend because there is no limit on your balance in the account and there are low fees if the account is overlimit. I can use my card wherever I shop or when I buy gas. I really like the fact I get paid faster as well! I have had my card for a very long time and do not regret ever starting with the company. I would recommend NetSpend to anyone!

I love my NetSpend card; I always get my monies on time, when I need it most. No more Bank fees. I control of my Money. Thank you NetSpend!!!

Filed my 82 year old mother's taxes for her last year and decided to get the refund on a NetSpend card. Mother never got the card (my sister helps her with her mail). Made > 5 calls to NetSpend for replacement. Customer service was unhelpful.

I had a NetSpend card years ago for tax refunds and I liked it. It was convenient, and I hadn't had any problems with it in the past. Recently I've been having problems with my bank (it's been 3 months and they still haven't sent my PIN for my atm/debit card so I can't withdraw money for rent and such), so I got a netspend card as an interim solution. I'm disabled and don't have any transportation so I have a hard time getting around. Because I'm disabled and raising children, my income is extremely limited - below poverty line.

I never have a problem with the service. They solve my problem right away.

Love the perks of getting our deposits 2 days earlier than normal.

I enjoy being a consumer of NetSpend. There are many great benefits and I am very happy with customer service and the experience they put forth. I would be delighted to be working with NetSpend in the future.

It's nice to have your money 2 days early. Helps out in an emergency.

My experience has been great over the last 5 years, except online purchases. Some of the transactions money was taking from my account twice for the same order then I have a hard time being refunded.

I get great customer service when I have a question regarding any issues with my account. The customer services reps are courteous, helpful and are always making sure that concerns and or issues have been completed or answered before ending call(s). I am very please with NetSpend.

Its really helpful to get your money up to three days earlier. Very good service, thanks.

I am very happy with the service so far. I have had no problems and I'm sure service will continue to satisfy my need. Thank you for your professional help.

I have had my NetSpend Card for 8 yrs. I totally love it. I do all my banking thru them. I get my paycheck a few days ahead of time by auto deposit. I have money put into my saving account. I can transfer money to other cards and PayPal. I like it better than going to a bank. You can go online anytime and check on things, do the same type of banking that most banks offer, like bill pay, auto deduct. So many ways to make it work for you.

My experience using my NetSpend card has been nothing short of excellence. I have had no problems with it and I especially like the fact that I can load my check from my home on my phone. Bravo NetSpend.

A great card. Have good for direct deposits, have income tax loaded on it. Also you can reload money on it at any time.

I have use my NetSpend card for years. I have never had a problem with any transactions or any security problems like I had on my other prepaid card. I like the Premier card features. They help me maintain my money and make saving easy. Thank you.

At first, I chose netSpend simply because my check was deposited sooner. It is now the card I use most frequently. It will not allow you to go over the limit, there are no fees if I use certain ATMs and sends text notification for every purchase.

NetSpend Card is wonderful. It lets me know my balance after purchase and when I get direct deposit. Thank you for having such a wonderful service.

I started using netspend 6 years ago when I did my income tax. They offered this card but after I seen great things I started getting my pay check deposited to my card as well. Netspend has grown so much. Now you can snapshot your checks. Great feature. I really don't need a bank account now..

I have been using the netspend card for some time now and I truly wish I'd had it long before. I love it!

I have been a NetSpend user for over 9 years, and for the most part I can say this is one of the best prepaid cards on the market. Actually it's more than just a prepaid card. Netspend has grown unto a card account that can be used as a saving and checkings to pay bills which is very convenient.

I love NetSpend. I love getting paid days early and the customer service is wonderful. I love the online website where I can transfer money and pay my bills. I've been a NetSpend member since 2011 and I love it.

I have found Netspend to be a safe and secure way to pay bills and order online without having to worry about going over budget or being hacked.

I love using my netspend card for direct deposit. I even get my money two days early and if I can't find an ATM, I can just use the credit or debit option to make a purchase. The feature that I enjoy the most being notified by text when my electronic direct deposit arrives.

Very easy to use. I love my card.

I love my card. It's convenient and easy to use. I also get my phone money faster than an actual bank account and I can use my card anywhere. I recommend everyone to get one of these cards. I wouldn't trade it even if I had to.

Lovely card. Makes life easy.

I live in the eastern time zone. Receiving my deposit after 10 pm does not benefit me. I don't consider this a two day advance deposit. Please reconsider timing of deposits.

Pretty good card to have. I have had this card for a few months now and love the fact I can load it with as much money as I want. It's very convenient.

I like it very much. It gives me my spending power based on my affordability & it can replace a checking account where sending checks is not possible, or like to be used as a savings account to save up for an expensive item. Either way, you can keep track of your spending transactions & you are solely responsible for your transactions & puts you in the driver's seat of how much you want to spend and keep in your NetSpend Account each month. There are small costs attached to it but well worth the costs. It keeps you out of debt & gives you more spending power on and offline, that is within reach and within your means, unlike credit cards.

Had a dispute with a company I wasn't a customer of. Netspend refunded me the money that was taken from my account. A month later Netspend took the money back from my account and refunded the company back the money. Netspend claims an investigation was done and said I lied about everything (which I didn't). Netspend didn't bother to see if I was an actual customer of the company and I still have no proof till this day from Netspend that an investigation was done. I will be closing my account with Netspend.

It has been a pleasure to have a NetSpend card. It has come in handy many times when I am travelling. With it being accepted anywhere and everywhere it has covered gas as well as food purchases. I would recommend this card to any of my friends and family.

I THINK THE $5 fee is unfair for those who only get DISABILITY and SSI checks and that's all they get a month like me.

I received nothing but excuses and the most incompetent customer service in my life and I am 59 years of age.

You get paid two days earlier than your regular pay date - true. You get a text message and email anytime a transaction is made - true. You get Excellent Customer Service - true. Very dependable - true.

I have been a member of NetSpend for a few years now and I have had a very good experience.

I have cards for my kids on my account. Whenever they have an emergency I can send them money with just a few clicks on my smartphone, and with notifications I can see where they spent the money and how much. They can use the cards anywhere, VISA is accepted and in virtually any ATM. As a Dad I appreciate the security and ease of being able to add money to any card at any time.

This card is not convenient at all. Constantly have to pay to load and I think its wrong that there has to be a minimum amount loaded. Why would I pay $5 to load $20 to this card when I can go buy one for $3 and not deal with ANY OF THE ** your cards put a person through. I DO NOT USE THIS CARD AS IT HAS CAUSED ME NOTHING BUT PROBLEMS. I DO NOT RECOMMEND IT.

Im very happy with the services I have received.

Been almost a year since I started using netspend! Love it and recommend it to anyone!

I do not like the monthly fee at all cause then I have to spend the $3.95 just to put the $5.00 on to pay the monthly fee when I do not use it all the time. I do not mind paying the $3.95 to put money onto it just not to have to put money on to pay the fee.

I have had NetSpend for 1 year and have never experienced any problems. It's very convenient, and to be able to laid checks from the comfort of your own home is wonderful.

I really like how this card worked. The fees are not very high like other cards. I had this card for over three years. Never, no problems and when there was a problem they took care of it.

I have had my account with Netspend for a few years now and I love it. I have never had any problems using this card anywhere. If you have any problems, customer service is always great about making sure your problem is taken care of and prompt. I will never go to any other card!

I'm very satisfied with the banking service I receive from NetSpend and would highly recommend this way of banking. They take care of my needs very satisfactory.

I enjoy my Netspend premier card. Direct deposit comes a day early. It's easy to reload. And with the mobile app, checking my balance is a piece of cake!

This card is easy to load and use. The fees are much lower than many other cards. I use this card to pay all my bills, and when I order things online.

I have dealt with you folks for a few years now and have absolutely no regrets. You have kept my business secure and I like having my social security on a direct deposit with you. I always get it a few days early and that really helps me out. I recommend you to all my friends. Keep up the good work!

Netspend is a great tool for anyone... Netspend is fair in its dealings.

I am happy with the ease of using this card. I am happy that there are no high fees to load money onto this card. My only real complaint about this card is that the customer service reps don't speak good English and there is a fee to check your balance by phone.

I love my Netspend card. I get my money two days faster and I can keep track of my money and transactions and pay my bills online. I already have several of my friends using it and they enjoy it also.

NetSpend is great and I don't know what I would do without your services.

The Netspend card charges for everything. You can only upload a certain amount on to the card. It isn't beneficial for me in any way. It was a Christmas gift. After using it a few times and getting the annoying notifications about how much I spent and how much was left, I realized it wasn't worth the hype. So not waste your time or money on this card. You might as well have a regular bank account because they take out the same fees and cost about the same.

I love Netspend.

Very happy with my NetSpend services. Will recommend friends and family to this service.

Your company sucks!!! In fact no stars should be your rating. I have been a long time customer of NetSpend and the one time I have a problem it took forever to resolve it and in fact you all didn't resolve it. The company that the issue was caused by ended up giving me my money back. I asked for a provisional credit, none was provided and I was in financial dire straits. Your company didn't give a damn and I had to deal with your outsourcing which meant every person I spoke to barely spoke English.

The card has been great. When using at atm's I notice you charged me a fee then took the $5 for the monthly fee. Does not seem right. Others really like the deposit goes in early and easy to use. Like the notification I get every time I use the card.

NetSpend helps me get my money fast during pay week.

Love the card. Get my SSDI early which is great. Accepted everywhere with visa symbol.

They're nice and always help me the best they can.

I will never use a checking account again. I have found the best place for my money.

I have had mostly good experience with my NetSpend account. It is a prepaid card on steroids, with an excellent savings plan and so much more. I recommend this card to anyone as a primary bank account or just as an everyday use card.

I have been a NetSpend customer going on eight years now. Even though I am often offered bank accounts through banks I prefer my NetSpend account. The reasons are simple: there are no hidden fees ever. I am aware of how much it costs per month, how much I will be charged when I use an ATM, etc. I get reliable service (my account has never had a problem) and great customer service. I feel like I am in control of my finances. My favorite is my Anytime Alerts. All of my friends are jealous that my phone buzzes every time there is any activity on my account. They say they're always in the dark with their bank accounts and it's a pain to get their balance. I always recommend NetSpend to all my friends.

While out and about in this beautiful country, I had to produce payment in an area where NO cell service was about. (Fine by me.) I presented my netspend card and with NO push back on final sale was experienced. Fine card to travel with and keeps an governor on the spending by having a set limit to use.

My NetSpend is my go to card. Always available and on time. I will never trade it in.

Loading money is so simple & easy and it helps me do a lot via online purchasing rare finds.

I have proudly been with NetSpend going on 11 years now and have no regrets! Always great service and they save me so many hassles when it comes managing my money and keeping track of my finances. I would also recommend them to anyone new to starting out with banking or savings commercially. Faithful customer always.

I love NetSpend cards. #1 in my book.

NetSpend is a great card. No issues. I get my payroll early and if I absolutely need something I can over draft till I get paid. I love this card.

I got my card when I didn't have a checking account. It was easy to do and has been nice to have the same number even when I was in between jobs.

This is the best savings account ever. I get almost $250 a year for free on 5k.

It would be nice to have more overdraft on the card.

Customer service on average hold for an hr. They don't do anything to keep your business and they can't answer simple basic questions. You have to find out everything on your own. I'll make sure family and friends are told very negative things about NetSpend.

I'm happy with my experience with La-Z-Boy.

I like NetSpend very much, and I haven't gotten into any problems with it at all. Sometimes, I'll have a very big one, like a tax return, put on that because I get it faster and they're good. I work at Waffle House, so I have my little check and it comes on there, too. It's easier for me to keep my money on my card because when I have cash, I'm going to spend it, and I also have bills that I pay online. Their team is always very nice. I would just normally ask for a text when I get my check so I could pay my rent, and when I call them, they're very courteous. I'd recommend them to anyone who's going to use a prepaid card like what I do.

I recently purchased a prepaid debit card from NetSpend sponsored by Visa. When I got home and tried to activate the card that I put $300 cash onto, I was told by a supervisor in very broken English that I had to email a copy of my driver's license and social security card to some unknown address. I purchased this card to pay the electric bill because my bank account had already been hacked. This company is attempting even further fraudulent activities.

NetSpend was convenient before. I could get my money a little earlier but the hard thing is I can't take money from it and put it in my other bank account. Another inconvenience is trying to get to talk to someone from them. I'm Hispanic and when I call there's language barrier. I feel like when someone speaks to the public, they've got to have their P's and Q's on and speak good English. And it was frustration on the other side of the other person. I use the direct deposit more frequently. If I would like to do a reload, I cannot reload because they're no longer here - it closed down. No letter. No change of address. I've referred a lot of friends. My son, his friends and everyone else are on NetSpend but it's bogus that if you refer a friend, you get something. Very dissatisfied with NetSpend.

Buying your debit card was by far the worst decision in my whole life. Trying to activate this card gave me such a big headache that I'm thinking about going to the police about this. First off let me state that I'm only 17 years old and had a guardian beside me over the age of 18 trying to assist me with this. Even the store employees where I bought this card from was trying to assist me to the best of their abilities and noticed how awful this company is. I called exactly 8 times and took me a total of 3 1/2 hours to try to just activate my debit over the phone and it was still not a success. Every time I called it was the same woman who picked up constantly who kept asking for very valuable information to a minor that would never be needed for a debit card.

I have a NetSpend Control card and now have the regular NetSpend card. I had to get a regular card because my NetSpend card was lost and I needed to be able to transfer my paycheck to a different card which is a whole other situation all in itself. NetSpend deposits two days early in the middle of the day versus RushCard which deposits two days early at night. The extra $10 in case I go over is a benefit.

Yesterday, suddenly, I got two emails and said two NetSpend cards of mine reported as lost and asked me to order replacement online. At the beginning, I thought they were phishing emails. However, at today, I found my online banking was totally disabled and then called NetSpend. Over the phone, I was told my accounts were closed by NetSpend due to abnormal activities (All what I can think is I made few small amount transfers (less than $10) from my Chase account to NetSpend account recently).

I have been with them for years. I recently got married. Maiden name still on my account, at my job my married name. Received message's pending deposit contact Netspend. Call them, get an accurate fax number because the one online no good. Finally get the right fax, send in all documents while I'm on the clock at work. Still giving me the runaround - everything good, id not clear enough. Resend that have to wait another 6-8 hours to process. Ridiculous. What job would post random money to an account. And furthermore the time gets for a name change is unreasonable. They already charge 50 just to check your balance. After they do release my funds getting a real bank account. Never again will they get my business... :( :(

I have been a customer with Netspend since I was in the Army in 2001. I use this for my direct deposit and most of the time has had excellent customer service and have referred several family members to this service. Unfortunately, someone made 2 fraudulent transactions one for $700.99 and the other for $476.99 on January 13, 2016. This day, they cancelled my card and actually put the money back into my account. The next day, I saw these 2 transactions process again. I filed a dispute and the rep disputed the wrong transactions. I finally got them to dispute the correct ones a couple of days later and no one has been in contact with me and I was bounced around for hours, and now days, hung up on and put on hold where no one would pick up. I now only have $1 in my account unable to feed my family.

I've had the NetSpend card a little over a year and do very well with it. I've had a few customer service issues while dealing with an unauthorized charge on my card, but they eventually came through and made things right. Be prepared to deal with a Customer Service Department that mainly answers questions with a script and can't really help, but are very nice and will try their best to keep you as a happy customer.

I frequently shop online and I use the NetSpend account. It's convenient and I don't have to worry about getting into other money I need for other uses, like bills. To manage my finances, I have a portion of my payroll that's direct deposit to NetSpend so I know what's left every week. Using the reload service is easy -- going to my contacts, putting in a dollar amount that I want to transfer to them and it's a done deal. I'm trying to get my family on board as well and help them understand how it works.

I have a disability and I went to cash my check, and a young lady told me about NetSpend. It's like a bank - I can keep up online how much I got and what I'm spending. One of the benefits is the easy access to my money, and I've been able to use my card to make online purchases or pay bills. I don't like to be around people, so it's very convenient. I also use the direct deposit feature, which is very easy. I just signed up with the social security department and it goes on there every month. Their team is very knowledgeable and helpful. They clean up all problems in no more than three days. I only had one problem happen one time when somebody went in my account and they were spending more than I would like to spend, so they alerted me and let me know. Overall my experience with them has been great.

NetSpend makes managing my finances more convenient for me. I don't have to run in and out of banks. My income does direct deposit and everybody accepts the card. The only problem I ran into was with rental car places. They say they'll take NetSpend but once they see it they won't even though the money is automatically used once I swipe it. Moreover, NetSpend gives me the overdraft and they say I've got 30 days to do it but when I do they still cancel me for using my overdraft. I'm supposed to get cancelled out if I haven't deposited after 30 days but if I'm depositing before 30 days is up, I shouldn't be penalized. Outside of that, It's perfect. Overall, their team is friendly and I've dealt with some good people. I've had a couple of little run-ins where instead of transferring me to a supervisor, they'll hang up, but it's not too much of a problem. I like the card and a lot of people I know have them.

These people are absolutely ridiculous. I would NEVER recommend this card to anyone. They charge a fee of $1.00 every time you use the card as credit and $2.00 every time you use it as debit (on top of a monthly fee and a fee to call and check the balance). I don't know how the hell they are getting away with this!!

With Netspend, I can never bounce a check. I can always check to make sure what my account balance is, and I find it a lot easier. They protect me from overspending. The only thing that I don't like is the monthly charge but I understand. I wished that they had more availability for ATM. Also, since they charge a monthly bill they should, at least, give you free ATM use. But their direct deposit option is a piece of cake. Every time I get paid, it goes right on there. You can't beat that. Moreover, whenever I've called, reps were very friendly and courteous. They tried very hard to make sure that they took care of whatever my needs are. Netspend is everywhere and it's great.

I've had NetSpend for three years and I thought it was good to have separate money that I can use for bills without being charged if I went over like a normal bank account. Therefore, it's easier to handle bills. Also, if I had a dispute, it's easy to put the dispute in and they'll take it over from there, credit it in my account until they find out the root cause of what happened. I've called them a few times and each experience has been good. Their customer service is good and everybody's nice. I've referred other people to NetSpend as well.

I'm very satisfied with my experience with NetSpend and it's more convenient compared to other prepaid debit card providers. Since using the card, I was able to take care of my business right over the phone. It's awesome that I get to use my NetSpend card to pay bills and make online purchases. I also use their direct deposit frequently, and it's really simple.

My mom has a NetSpend card and she recommended it to me. Since using the card, I am able to keep track of my finances much better. I like that I can check my account online and they also send me the text message alerts. It's also convenient to use my NetSpend card to pay bills and make online purchases. I've used the reload location but not as often as the direct deposit option. It's a very easy process. In addition, the NetSpend team were courteous and friendly but there were a few times that they hung up on me when they couldn't figure out how to help me. However, there was one who stayed on the line with me until he figured out exactly what he needed to do to help me.

I like NetSpend, it's a good bank. Most of the time when I'm having some problem, they're doing good for me and there are a lot of benefits from using it. I don't have to wait to process my check, I get my money on time. Every time I use my card they give me the balance right away. I don't have a problem with deposit either. I've recommended five people to them.