Netspend Reviews

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About Netspend

Netspend offers prepaid debit cards from Visa or Mastercard with no activation fees and no minimum balance requirements. You can qualify for its services without a credit check. The company has multiple loading options, including by direct deposit, through your phone or at a reload station.

Pros
  • No activation fee
  • No minimum balance requirement
  • No credit check
Cons
  • Daily spending and withdrawal limits
  • Fees associated with transactions

Netspend Reviews

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    How do I know I can trust these reviews about Netspend?
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 32 Reviews 5840 - 6040
    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 6, 2014

    Customer service is always very helpful and polite and the updates I get sent to my phone about the balance and when my card is used is just awesome. I always know what's up with my account ! GOOD JOB NETSPEND!!!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 6, 2014

    I am pleased with my card. All aspects of it, suit me. (well a choice of color would be great) Thank you Netspend!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 6, 2014

    I love netspend. I've used you for over 6 years. But the last three months I have had a serious problem with you. I was affected due to the target breach. I had to be sent a new card, which was returned undeliverable for some reason or another. Card finally arrived and said that the fee advantage plan could be reduced to 5 dollars instead of 9.95, which I have paid for the longest. The customer service rep, Rex said that I would need to cancel the plan, then reactivate it at the new amount at a later date. I advised that it should be changed since I'm calling in. He verified he changed the amount, but he actually cancelled me out of the fee advantage plan. I was the charged a pin fee. I called to see why and that's when I found out I was canceled. I requested to speak with a supervisor, that left me on hold and was very unhelpful. I called again to have it corrected and the rep said she would make the plan the new fee amount of 5 dollars because she couldn't get a supervisor back to the phone. It would be charged but reimbursed in 24 hours because I just paid the 9.95 less than a week prior. I have yet to be reimbursed. This is truly the first time I am unhappy with the service due to poor customer service from other fabulous relationship I've had with netspend.

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    Netspend
    Response from Netspend

    Apologies for our delayed response. We'd like the opportunity to investigate your issue. Please send an email to socialsupport@netspend.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue. Please also mention that you reached out to us on Consumer Affairs. Thank you!

    Verified purchase

    Reviewed Feb. 6, 2014

    They often are good to pay bills or whatever you want to pay or buy with it. I love it. Hope to keep it forever. thank you.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer Service

    Reviewed Feb. 6, 2014

    Many thanks to netspend, their outstanding customer service is number one. Always there to please! :)

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 6, 2014

    I must say I have been searching for a prepaid card for many years that offered you the benefits of a checking account but without all the higher fees. But were able to get your deposits immediately share with a college student when they need money ASAP for emergencies or find themselves short of cash. You have so many options to reload and pay bills. I guess my only complaint is that they don't use MoneyPaks for reloads because they are much easier to find and I feel the overdraft needs to be reconfigured somewhat. Thanks for the chance to let me express my opinion.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 6, 2014

    So far I liked the experience with the card, already solved some problems but thanks for the service and it has been very helpful.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 6, 2014

    We find everything to be great.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Staff

    Reviewed Feb. 6, 2014

    Called in to check the status of my income tax refund...whether or not there was an attempt. Also to change my notifications...the agent was very nice and helpful, knew exactly what I was talking about, no repeating myself! Thanks netspend :)

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Ease of Use

    Reviewed Feb. 6, 2014

    I find it is very easy to use and keep track of my transactions and purchases.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 6, 2014

    Thank you so very much for offering debit cards for us. I enjoy using them very much. I have now added my second card and have referred my family and friends to also do the same.. The best thing about the card is you offer a savings account.. I really enjoy being able to stick back some money once in a while, also easy access to check my account anytime I want.. Overdraft protection and earning money back.. there are so many wonderful things.. THANK YOU!!!!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 6, 2014

    Netspend has been the best thing to happen to me. I can keep a record of everything that I spend, even down to the penny - plus my payroll check usually goes in 1-2 days earlier than when it was going to the bank. I would highly recommend Netspend to everyone..... Love them....

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Staff

    Reviewed Feb. 6, 2014

    Very good and accurate help.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 6, 2014

    I absolutely love Netspend!!!!!! They are supportive on the phone, and always prompt with what they tell you will happen. Keep up the great work guys ;-p

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 6, 2014

    Love the service...

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 6, 2014

    I really enjoy NetSpend. It's been real good that I take care of my business and everything work out fine. Thank you. I like your company and continue doing a good job and keep everything safe for me and my family. Thank you so much.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 6, 2014

    I feel that netspend is the best way to bank your money. They have prompt service and direct deposit is the best. I would recommend it to everyone.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 6, 2014

    I like my Ace Net card for one reason only and that is payday is two days earlier from my normal pay date. I am not too happy about the fee to withdrawal my own money when I am at an Ace checking store. I will rate my experience at a 4.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 6, 2014

    Haven't had no problems, customer service has always been friendly and helpful..

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 5, 2014

    I have had Netspend for more than 10 years and I really enjoy the having direct deposit. I always get my pay at least 2 days sooner than the rest of my company. I also love the fact that as soon as the money is loaded I get a text message telling me how much is loaded and from whom. Each time I swipe that card I get a text about my balance and where I spent my money so when I go to the next store I'm never embarrassed at the checkout in going over my balance and have to put something back... Thank you, Netspend, for keeping me in control of my finances.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Staff

    Reviewed Feb. 5, 2014

    I went to the store and bought a netSpend card. Ever since I did that, I liked it. My favorite thing about it is it's not that much to put money on the card. Like some cards, it's a lot to load money on them. And the people with netSpend will get the job done. I've been using them for some years and I have recommended them to some friends.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Ease of Use

    Reviewed Feb. 3, 2014

    I have been a member for a very long time. I enjoy all the benefits of having these cards. Everyone in my family has one! The cards are easy to use, convenient and safe. I love the ease of being able to check my balance online. The text messages for a load and spend makes life easier. I will continue to use my cards and definitely recommend!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Staff

    Reviewed Feb. 3, 2014

    I've had netSpend for about six years more or less. The people at netSpend are always friendly and courteous. Everything’s fine, I have no problem. I use the direct deposit and so far it’s been great.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 2, 2014

    NetSpend has been great since I can't get a bank account.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Feb. 1, 2014

    During the time that Target had the credit/ Debit Card scam. They gave please notice right away. They cancel the old card. Gave me a new card. I was so happy because my SSI Check is deposited on this. They handle everything. My check was there the 31st. The other thing is every time the card is used I get a message on my cell phone. They have done a GREAT job for me.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 1, 2014

    This is the most awesome card I have ever used. When they say I have overdraft, I do. Is cheaper than having money in a local bank and I get my check early enough that I don't go hungry at the end of the month.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Feb. 1, 2014

    I started in New Orleans with a small amount of money and my last semester University Federal reimbursement check. I discovered ACE check cashing and brought the Ace Elite prepaid with me until my family managed to get me more money through NetSpend card purchased in their home state. I still have my card and am waiting to learn more about how it can be used in similar emergencies in my new city.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer Service

    Reviewed Feb. 1, 2014

    The best customer service I have ever had!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 31, 2014

    NetSpend is very good. I recommend it to everyone that don't have a debit card. NetSpend is very good with depositing your money to your account. I would always use NetSpend. Customer Services is very helpful in answering questions and etc. They also very patient with their customers. Whenever you need any questions concerning your account, customer services are there to help you at anytime. Yes, I highly recommend NetSpend.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer Service

    Reviewed Jan. 31, 2014

    I'm pleased with my NetSpend card. The early availability of funds that is deposit to my account. Good customer service when I have to speak with someone.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 31, 2014

    Netspend continues to provide a modern alternative to traditional banking. As a young professional, I don't have to wait in lines at some brick-and-mortar bank to make deposits or order debit cards. Everything can be done online, and transactions post faster than they would at a traditional bank. I have more options also. I can customize the design of my debit card, send money using flashpay in an instant, and Netspend savings accounts offer much higher yields! And I never have to worry about banking hours to speak with a customer service rep. Thanks for the great products and I hope the company continues to grow and improve!!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 31, 2014

    Why do I have to pay $2.50 every time I go to the ATM machine.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Apologies for our delayed response. We'd like the opportunity to investigate your issue. Please send an email to socialsupport@netspend.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue. Please also mention that you reached out to us on Consumer Affairs. Thank you!

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed Jan. 31, 2014

    I have had this card for years!!! I love getting paid up to 2 days faster!! It's so convenient! Best card I have ever had!!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer Service

    Reviewed Jan. 31, 2014

    I am very happy with NetSpend as I receive my first of the month check early plus I have a son in prison and I use it to put money on his books and buy the stamps with to email him. I have had no problems with them and am so glad my one son convinced me to go with NetSpend.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 30, 2014

    My total experience has not been great. I stayed with netspend because they are convenient. Formal banks have too many fees and stipulations that netspend does not have.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 30, 2014

    I love my NetSpend debit cards. It allows me to have the advantages of a respected card without being able to rack up unwanted purchases. Because I load my card, I know exactly what's available, therefore I don't have to worry about overspending. I have cut up my credit cards, after paying them off, so I don't have to worry about those asinine rates that come with them. It's a great way to watch my money.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Staff

    Reviewed Jan. 30, 2014

    I have been with them awhile and I have had so far a terrific experience. There isn't another card that offers what they do and once your deposit is there so is your money. And if you also go over what you have you are kept from getting embarrassed and they help you with the overage if it's not a whole lot. No other card offers you this. I would not hesitate to recommend NetSpend to anyone. They improve to take care of their customers better. Thank you, NetSpend.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 30, 2014

    I've had an active NetSpend account for four years, and I'm always pleased with the products and services offered. Having dealt with similar products from other companies.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Staff

    Reviewed Jan. 30, 2014

    We've had netSpend since 2006. Back then that was the only one and they've always given good service, so I’m still with them. I use the reload centers and the direct deposit and it’s great. Overall, my experience was excellent.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 30, 2014

    I appreciated the service that was provided to me. I experienced a card that was lost. Your staff provided me with instructions on what to do. The information was so helpful it allowed me to feel comfortable in an uncomfortable situation. I thank you all for your services and I will refer your services to others. Great customer service. We need more like you all. Thanks a lot.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 29, 2014

    Recently my financial status was threatened and nearly jeopardized in the recent issues at my local Target store. I was worried and boy I had every reason to be. A few weeks later my finances were attacked. I received notice of this by text and my account was frozen and secured immediately. Netspend anticipated the attack, protected my finances and informed me immediately. The communication with me was awesome. The representative who guided me was knowledgeable and reassuring. He seemed to be on my side. I only wish I could remember his name. Thanks from the ** family.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Price

    Reviewed Jan. 29, 2014

    The experience has been pleasant, no problems and is cost effective.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 29, 2014

    I love that you get your money early because it's very helpful.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 29, 2014

    Explaining my experience with NetSpend comes with ease. I've been with NetSpend for a number of years and their service has been impeccable. The questions I ask are answered promptly, informatively, and courteously. The service I receive from NetSpend is better than some of the big name institutions. Thank you so very much NetSpend for your wonderful service.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 29, 2014

    I recently become eligible to receive retirement benefits and with these benefits included a debit card that did not have the option to load money or other funds onto the account. This is the main reason I decided to switch to the NETSPEND debit card. This makes my financial transactions simpler and easier.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 29, 2014

    I'm very happy with my card.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 29, 2014

    I have been a customer for many years and I am on a very fixed income. NetSpend's early deposits allow me to budget my money and allow it to stretch longer. The ten dollar overdraft has saved me hundreds in fees that a national or local bank would charge.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Customer ServiceStaff

    Reviewed Jan. 29, 2014

    While Netspend is a decent company if you don't actually need to call them, they are atrocious at customer service since it is obvious they outsource their work and don't have the most dedicated workers. My accounts with netspend were compromised and a ton of charges were put onto it. I filed claims and did everything they asked and when VISA deemed that I was correctly defrauded of my money and won my dispute - netspend decided to close my account and keep the money without giving me a definite time frame as to when I will receive a check with my account balance.

    I spent over 4 hours on the phone with them and the level of incompetence is outrageous, I am at a loss for words. At one point, I was on hold for 53 minutes with no indication if anyone is going to return on their end of the line. I have kept meticulous records of all my claims and transactions and if they think they can get away with this, they are very wrong. I have recorded the phone calls with their inept customer service, have all records and unless someone from their company call me directly, I will proceed with my claims with the BBB and possibly a lawsuit for breach of service.

    This is ridiculous. They basically closed my account for being on top of my claims and noticing fraudulent activity in a timely fashion and going through all their hoops and loops so instead of giving me access to my money, they'd rather steal it. Someone please help.

    Thanks for your vote!
    Netspend
    Response from Netspend

    Apologies for our delayed response. We'd like the opportunity to investigate your issue. Please send an email to socialsupport@netspend.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue. Please also mention that you reached out to us on Consumer Affairs. Thank you!

    Verified purchase
    Price

    Reviewed Jan. 29, 2014

    This card is so good to have because it doesn't charge the outrageous fees like other banks.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 29, 2014

    I have been a customer since 2010 and have had a great experience. They are doing a good job. Thank you.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer Service

    Reviewed Jan. 29, 2014

    Easy online access! Any issues are courteously resolved through customer service! Early direct deposits are definitely a plus! Really loving the new "FLASH PAY ID" Feature!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 29, 2014

    I enjoy having this card for myself and my college age son. I travel a lot for business and cannot send money home very often. By both of us having a card I can monitor his purchases as well as making sure it is available when he needs it. I don't have to worry about him going to my bank and overspending either. This gives him freedom to be an adult and gives me peace of mind. I also enjoy getting the automatic deposit 2 days ahead of my regular paycheck, at no extra charge.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 29, 2014

    Very satisfied ACE Elite, convenient, and accessible usage.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer Service

    Reviewed Jan. 29, 2014

    I have used Netspend for several years and I have had nothing but positive experiences. Customer service is very good.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer Service

    Reviewed Jan. 29, 2014

    I do enjoy getting paid two days in advance. The customer service has treated me like I am first, as their customer. But overall a great experience I will continue to use this useful service thank you!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer Service

    Reviewed Jan. 29, 2014

    I'm a insurance adjuster, and for the hurricane Sandy storm that hit NYC, I was deployed there. At the time I had my temp prepaid card, and customer service was very helpful in a stressful time for me. I highly recommend this card, thank you NetSpend...

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 29, 2014

    I love the Netspend Card and it has allowed me to get back on my feet financially.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 29, 2014

    It's good having this card, you can pay for anything with this card long as you put money on it. It's good to have.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 29, 2014

    I have had a great experience with NetSpend. I am so glad I changed to it and closed my regular checking account. The difference is no overdraft fees, if I don't have the funds it won't go through. My husband and I both have direct deposit and we have been able to balance our budget a lot better without having to worry about overspending. Sometimes we go a little overboard and NetSpend helps keep us inline!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 29, 2014

    I have had my netspend account for over a year now, and I am extremely happy with it. I get my paycheck direct deposited to my account, which makes my life much easier. (I don't currently qualify for a bank account because of a past credit issue) I like my Netspend account better than the bank account I used to have, because there are never any overdraft fees. If funds are low, the card simply declines the purchase.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 28, 2014

    Direct deposit is great! We don't have to leave to get paid!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 28, 2014

    I love my Netspend prepaid card. It is accepted everywhere I have used it. I am easily able to pay my bills and shop in major department stores and and on the internet. Best of all I can get money added almost anywhere even at the dollar general store with ease.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 28, 2014

    In all the years that I have been with NetSpend, we have only have one issue and they were prompt and courteous to find a resolution. I have had several family and non family members join NetSpend over the years. There is a program "card" for everyone out there.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 28, 2014

    This card works great for me and I look forward to getting an account started for my teenager. It is quick to load and very easy to keep up with one's finances. I highly recommend this service to anyone of any age.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Reliability

    Reviewed Jan. 28, 2014

    No need for a bank any longer and their ridiculous fees. NetSpend is reliable, low fees to use, and accepted everywhere. Love the direct deposit.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Price

    Reviewed Jan. 28, 2014

    I have used the card as my primary financial account for direct deposit and savings for five years now. I love it and definitely do not miss the bureaucracy and extortion I used to endure from regular banks. The savings account feature is top notch and pays a much higher interest rate than anywhere else.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Staff

    Reviewed Jan. 28, 2014

    Love it when they let me know every time the card is used. Good service.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 28, 2014

    I have been a member for years. Netspend allow me to receive my payroll 2-days early. I am able to transfer emergency funds to my husband, children and siblings. Netspend has been there for me when I was unemployed for a year and had to close my high rate checking accounts. I have been back at work for over 8-years now and have re-established my checking account, but would never give up my dependable, affordable Netspend account!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 28, 2014

    BEST THING SINCE BOTTLED WATER!! I will and have never gone anywhere without my netspend card. I love how I receive deposits early. It is a heaven-sent!!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServicePrice

    Reviewed Jan. 27, 2014

    Twice now, I was fraudulently charged a few hundred dollars from not so reputable websites! The process to have my money returned was completely quick and painless. The money was quickly returned to my account. Once the money was returned even before Netspend had finished their investigation! I now ALWAYS use my Ace Elite account online and for in-store purchases. I prefer it even over my credit card.

    Furthermore, I was lucky enough to get to know the associate at my local Ace. When I lost my wallet, I was able to quickly close the account and transfer the balance to a new card. She even let me "borrow" the fee amount and then subtracted it from my new card! Amazing customer service!

    P.S. the overdraft for direct deposit has proven to be a blessing and they charge 1/3 what my old bank charges! I no longer use a bank!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Price

    Reviewed Jan. 27, 2014

    Great for online purchases, travel, direct deposit and everyday shopping. Just as good as a bank debit card or credit card, but no interest or monthly bill!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServicePrice

    Reviewed Jan. 27, 2014

    Netspend is a good service to use because of the early availability of deposited payroll checks. I like the ease of going over available credit each month and having the month automatically withdrawn from my direct deposit payroll check. One dislike I have is the numerous fees billed by Netspend. Mainly the 50 cent charge for balance inquiries by phone. Also, a big disappointment is the amount allowed to go over your available credit. I typically have over 2000 dollars deposited each month but can only go over 80 dollars plus the 15 dollar service fee.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 27, 2014

    Been very happy with the services offered.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 27, 2014

    Excellent netspend .. save money and thanks for information .. nice netspend card..have a nice day..

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 27, 2014

    Enjoy receiving my direct deposit 2 days ahead of time.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 27, 2014

    As you know when you go to Hotels, they expect you to have a credit card, well if it wasn't for Netspend we would have slept in our car. Thank you, Netspend......

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 27, 2014

    It is a great way to save money.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Ease of Use

    Reviewed Jan. 27, 2014

    It's convenient, easy to use and you can use it anywhere, no hassle, no questions. I lost my card once and went in to access check cashing and it was replace within second, I would recommend this card to everyone. It's made my life so much easier, thanks, Netspend.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 27, 2014

    A few years ago I lost my traditional bank account and was not allowed to open another one. Needless to say it created a big problem. I heard about NetSpend through a check cashing facility that I used. I got a NetSpend ATM card and it instantly made life easier and I didn't have to carry a lot of cash around. As time went on I upgraded to NetSpend Premier. When I started getting Social Security and a Government Pension the NetSpend Direct Deposit service became available which has saved me both time and expense. I have only had a couple of disputes over merchant charge errors and they have been resolved quickly. In short, I am very thankful for NetSpend taking the worry about where my money is and I'm one satisfied customer.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 26, 2014

    I think the card has helped in many ways when I could not get a credit card and I have never had any issue in all the years I have used the card. I feel it's safe and when you do not have all the funds the charges still go through which is a blessing in the world how it is today. Thank you for being the bridge to life for me anyway. I will be here till I'm not.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 26, 2014

    Best banking experience ever. Fairest and most reasonable corporate interaction for me. Using NetSpend Card for over 7 years, easy to work with, no problem. Highly recommend!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 26, 2014

    The service of Netspend over the years has been outstanding!! When they change the format is not as good as the original. They need to go back!!!

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    Netspend
    Response from Netspend

    Apologies for our delayed response. We'd like the opportunity to investigate your issue. Please send an email to socialsupport@netspend.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue. Please also mention that you reached out to us on Consumer Affairs. Thank you!

    Verified purchase
    Ease of Use

    Reviewed Jan. 26, 2014

    I have had my account with NetSpend for years now and I have not yet been disappointed. It is so easy to use and easy to get started. It is efficient because the bank doesn't hold onto your direct deposits until the pay date but rather as soon as they receive the deposit. I love my NetSpend account and card.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Price

    Reviewed Jan. 26, 2014

    I've had my NetSpend account since 2009 and it works better than my ordinary bank account. It has so many features that I don't mind the small fees. Especially since the interest I earn on savings is double that. And NetSpend will bend over backwards to fix any problem I've ever asked about.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Jan. 26, 2014

    I have been a Netspend cardholder for many years and have seen many changes that the card has gone through. Unlike many other prepaid cards whose products/services can vary greatly, the basic core offerings that Netspend has remained stable and has offered superb Customer Service that I've not found with huge mega-corporations. A huge benefit with Netspend is having direct deposit funds available up to 2 days faster than its competitors. Since my disability check direct deposit is on the 3rd day of the month, I had been consistently 2 days late on payments until Netspend rolled out the up to 2 days faster program. My mortgage pay record was always spotted with late pays, and had late fees applied... Well, it is clear now and I am closer to getting a 2nd mortgage for remodeling. I am always telling folks about Netspend, have a smile on my face when I'm talking about getting my direct deposit 2 days faster and basically starting my month with my money on the first of the month rather than the 3rd.

    Keep it up, Netspend... I am proof that your way with prepaid cards, as well as your close-to-perfect customer care that really is customer care is a huge value to all prepaid card holders. You rock!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 26, 2014

    I've been a member for some years now, very happy with Netspend services.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 26, 2014

    Very good card to have. I get my money early with minimal fees.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 26, 2014

    The card is good, convenient to have and use to pay bills and to get cash back.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 26, 2014

    I would and have recommend people to Netspend. I have never had any problems with my card or if I have it was resolved right away. I have been with this company for almost a year now, and when they say our checks are going to be there, they are.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 26, 2014

    My wife and I have been Netspend customers for many years now. We use our card exclusively, for you see we are both disabled and almost all our shopping and bill paying is done online after our direct deposit. Without Netspend, life would be multiple factors more difficult. The added plus is they are just great people. We have never had a problem they did not fix while we were on the phone with care and understanding. Many kudos for Netspend.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer Service

    Reviewed Jan. 26, 2014

    This is the best prepaid card. Great customer service and posts as soon as money is deposited.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 26, 2014

    I truly recommend netSpend debit card. I am a cardholder since 2007 and I can tell that is the best company so far. One time I had problems shopping online and netSpend customer support helped me right the way! netSpend is really peace of mind.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Staff

    Reviewed Jan. 25, 2014

    NetSpend has helped me track my expenses and also plan budgets and saving goals with the help of the online tools. Great services!!!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer Service

    Reviewed Jan. 25, 2014

    I was having a terrible time with my traditional bank when due to a small error I would be charged for several fees amounting to hundreds of dollars. They had an unfair system of paying my checks according to the largest amount going through first, regardless of the order they were presented for payment, and then charging me for several very small checks that should have cleared days earlier. The Netspend card enabled me to avoid these unfair charges and have control over what I paid from my account. If I didn't have enough in my account for a payment I had authorized due to some mistake on my part, there would simply be a decline to pay without an overdraft charge.

    The small fees over a period of one month to use my card as a debit or credit to pay for merchandise or services at a place of business never amounted to even half of just one overdraft fee from my previous bank. I could withdraw $300 per day of the amount that was direct deposited on my card from my employer without any fees and if I rarely needed to take the total amount to pay a larger bill that could not wait, the charge was still very reasonable compared with just one overdraft fee charged by a bank. My paycheck is always direct deposited to my account at least a day or two before everyone else at my work who has to wait until the regular payday. I also enjoy being able to pay a bill over the phone using my card with only a one dollar fee. That is so much easier than having to buy a money order and then buy a stamp, put it in the mail, and wait for the payment to be received and credited. The Netspend card has really helped me to handle my finances.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 25, 2014

    Netspend is the best! I love getting my balance every time my card is used, that's one of my favorite features. It makes me feel safe!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 25, 2014

    I have been able to transfer money from my accounts to my son who lives in Iowa and my daughter who lives in Missouri as soon as it was needed and with no hassle. Thank you, Netspend.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Staff

    Reviewed Jan. 25, 2014

    Netspend has been the best banking experience I have ever had! They are fair, consistent and give outstanding service! Thank you, Netspend, for 4 awesome years!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 25, 2014

    I am a member of what is gently called the "undeserved banking population." Working poor and I walked away from banks and credit unions 15 years ago. I have used a Netspend card for the past 10 years, perhaps longer. Their customer service reps have been courteous and helpful on the rare occasions I have had to contact them. Before I retired, there were a couple of occasions when I was working temporary jobs, going to an Ace location and depositing my check on my card was far cheaper than using check cashing services.

    The fees are more than reasonable when compared to traditional banking fees. They offer 3 fee options including a basic monthly fee/no POS fee, so the customer can decide which works best for them. They also offer a savings account and additional cards can be issued to family members if you have a child or grandchild you help out now and again. You can also transfer money to another card holder for free. In my experience, Netspend understands their customers, works hard to provide services at reasonable fees that are difficult for them to obtain, and treats their customers fairly and with respect.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 25, 2014

    I love my card!! I had it since 2009 & it's very handy. I hardly carry cash & direct deposit is even more awesome. I get paychecks & refunds a day early. I don't have to worry about checks being lost. Also text alerts on balances after purchasing is very helpful!! Keep up the great work!!!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer Service

    Reviewed Jan. 25, 2014

    I feel very satisfied, appreciative & am thankful for an opportunity to be a NetSpend customer. I can truthfully say that even their Customer Service department is the Best of the Rest.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 25, 2014

    This is my second Ace visa. I have never had any problems. It is easy to access the account online, good support. Thank you for a quality service.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 25, 2014

    A very nice way to pay your bills, etc.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 25, 2014

    I have never had a problem with Netspend. They credit deposits very quickly and allow you 24 hours before they charge overdraft fees. I have wondered about some of the charges, but they are never enough to cause me to think of changing. I love that I can go and put money on card and it appears immediately.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 25, 2014

    This card does everything that they say. I get my text fast. Paychecks earlier. I am very happy with Netspend.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 25, 2014

    The Difference between a Bank Debit Card and a NetSpend card is the bank lets others go into your account without letting you know. Until you see your bank statement. Visa Netspend gets your direct deposit (two) days before others get their pay and the most important part one can go into their account and see what and how much money he or she are spending. I just wish for Netspend to have two cards, one for bill payments and the other for personal use, without having to deal with one account.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 25, 2014

    Like it so much that I've been a customer for 5 years and counting...

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    Netspend
    Response from Netspend

    Dear Ebony,

    We are very happy to hear this and thank you for being a loyal cardholder!

    Sincerely,

    NetSpend

    Verified purchase
    Customer Service

    Reviewed Jan. 25, 2014

    I was recommended the card by a coworker so I could get direct deposit. I get my checks earlier than anyone else with direct deposit. I get text alerts when the deposit is made. My only complaint would be the online - it wouldn't accept my password and customer service would never help me in resetting it, other than that it's a great card.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 25, 2014

    I love my NetSpend card account. Actually this is the first debit card with a savings account I have owned. I use it when I shop and pay bills and it so easy, no switching between accounts. I have recommended it to all of my friends. Thank you.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 25, 2014

    I love this card, it lets me have a debit card when most banks wouldn't give me one or they would make me be on a waiting period. But with this card I can load money and only spend what I put on it so no bank fees or anything!! Plus I get paid early and I really love that.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Ease of Use

    Reviewed Jan. 25, 2014

    I enjoyed using Netspend for my direct deposit. The fees are reasonable. I like it better than any bank. I get my funds 1-2 days earlier. I can pay my bills online without any security threats. I can monitor my spending monthly. Netspend has great features and it is very easy to use.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 25, 2014

    I love my Ace card but I can't Never overdraft all my money & I wonder why. I UNDERSTAND THE OVERDRAFT FEE.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 25, 2014

    Love it, don't have no need for a checking account.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Jan. 25, 2014

    I've been with NetSpend since 2009 and they have always met my needs without all the fees brick and mortar banks try to beat you out of. A flat $5 a month and no overdraft fees since it's prepaid. Any question I've had they always answer quickly and politely. This is honestly the first bank that has not made me mad one time or another and I've been banking over 35 years. They are doing something right!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 25, 2014

    My husband was on business in Hawaii. He had his prepaid Netspend card. The trip went over, so he needed more funds. Normally I would have Western Unioned it to him, costing me money. I put money on my Netspend card, then came home and transferred it to his card. Took all of 5 minutes. Saved my sanity and his. No Charge for transfer. Thanks, Netspend.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 25, 2014

    I'm able to receive my deposits a lot soon. Have direct deposits I never have to worry about banking problems. Able to internet banking watching where my money is at. And have over draft when needed, which I really try not to use unless it's a must. I'm very happy my acct with Meta Bank.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Staff

    Reviewed Jan. 25, 2014

    This card has saved my life so many times when I was down and out. No bank would help me but Netspend. Thank you for being there for me and so many people.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 25, 2014

    I think that Netspend is a great bank, I have had them for about 10 yrs.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Price

    Reviewed Jan. 25, 2014

    I use Netspend for online buying. The only thing I would change is charging $1.00 every time you use it.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServiceStaffEase of Use

    Reviewed Jan. 25, 2014

    I enjoy using NetSpend. It's convenient, easy to use, easy and convenient to refill, and the Customer Service (the few times I've contacted them) are very friendly and helpful... I highly recommend your service!

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 25, 2014

    I got my Netspend card when I filed for my tax refund last year. I love it! I immediately enrolled in Direct Deposit with it, and I get my paycheck 2 days early! And, when I did so, I got a reward of $100 restaurant certificates! Netspend is so much better than having a checking account through a regular bank. I also feel a lot safer with it than carrying cash around. Thank you Netspend! Keep up the great work!

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer Service

    Reviewed Jan. 25, 2014

    I love my Netspend card! I use direct deposit and get my check early. Also the customer service is amazing.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 25, 2014

    The NetSpend card is easy and convenient and the alerts are very useful especially the purchases. You can know immediately if some unauthorized has used your card and the balance helps prevent overdrafts.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 25, 2014

    Since I have gotten my Netspend card and account my ice is much easier. They don't hold on to any money that is yours. It is deposited to you as they get it. I would get my pay checks a day before the rest of the people I worked with. I look forward to using my Netpsend account to get my tax returns this year. Thank you Netspend.

    Thanks for your vote!
    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 24, 2014

    I was notified by Netspend customer service to call them about my account. I do this and get charged 50 cents to an account I can't even use as it is locked. I wanted to get my direct deposit info and can not access that either. I like Netspend but am having to resort to another card from someone else to get my check direct deposited. If Netspend figures this out I will gladly have my check deposited on my next payday.

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    Netspend
    Response from Netspend

    Apologies for our delayed response. We'd like the opportunity to investigate your issue. Please send an email to socialsupport@netspend.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue. Please also mention that you reached out to us on Consumer Affairs. Thank you!

    No response received
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Jan. 24, 2014

    I have been a customer for a few years now with Netspend, and I have had a great experience. I would have left along time ago had it not been for your company being fair, and friendly. Thank you.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 24, 2014

    I just love your card. I now have the freedom to go anywhere & do anything. The only problem I have with the card is it takes so long to load my money to my card after it is posted.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 24, 2014

    I have been with Netspend for a long time and my personal experience with my card is awesome. I would recommend Netspend to my family and friends.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer Service

    Reviewed Jan. 24, 2014

    Best debit I have with no problems. Customer service is very helpful and understands. Thank you guys, keep up the good work.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 24, 2014

    Extra charges were added to one of my cards at a motel. We were on vacation and the charges were refunded quickly.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer Service

    Reviewed Jan. 24, 2014

    Netspend has been very good to me. I have had a few experiences where I was unable to regain money I had spent but I would not allow a few bad experiences to prejudice the excellent customer service and experience that I have had overall.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer Service

    Reviewed Jan. 24, 2014

    I have been using Netspend since 2007. It has help me in so many ways from helping my family when they needed it most, I enjoy the card specially when I have a question that need a response, put it in box and I get the answer. I enjoy all the service on this card and hope it keep working the same or better.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Price

    Reviewed Jan. 24, 2014

    Extremely easy to do personal banking, transfer money from account to account and low cost for the member. I like the convenience of the card and as a busy mom with a houseful of teens and college age kids, it was easy to ensure the kids had money for expenses when they are far from home. I wish all online banking was so simple!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 24, 2014

    Very happy with my card for last 6 plus years. Never had a problem or complaint. Thank you!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Jan. 24, 2014

    I love that you can get direct deposit up to 2 days early. Customer service needs to be better.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Staff

    Reviewed Jan. 24, 2014

    Let me start w/ my exp. w/ insights card, got talked into it @ check cntr., they charged me $1- for every debit card trans., a co. from Facebook used my card for $450- unauthorized, I pleaded for my $$ back, can't tell you how much they could care less @ me as a cust., took those ** to Dept of Justice. They started singing like canaries, got $$ back, so don't know why I thought of replacing Netspend. You guys have been so good to me, no fees, except monthly, very professional, easy to load & manage, great job!! Didn't know how good I had until I got hosed, thanks again for everything. Hey, if anything, please open up the $900 load limit, higher, thanks.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    PriceProcess

    Reviewed Jan. 24, 2014

    I have tried other card services, banks, but Netspend has been beyond fair and knowing that I am on a very fixed income and on SSDI having the overdraft protection helps so much. It is hard after paying all the bills, then you think of eating and you find yourself in the store counting days when you buy food. This package of meat is for day 1 & 2, then you go to the next least expensive package of meat of other groc item and when you get to check out and you are short putting something back could leave you with 5 to 6 days of not eating because you are buying for day by day. And then even if you apply for assistance from the county state program and get only $14.00 from Calfresh, not good.

    I'm 61 years old and if it had not been for Netspend, I would not be able to even eat some days even though that creates an overdraft still that overdraft becomes a blessing when you are sitting at home trying to figure out should you eat breakfast and not dinner or have coffee for breakfast and make that your morning & afternoon meal and have something small that evening. I praise Netspend for being there for me, I thank God for them everyday and I recommend them to anyone who has SSI or Soc Sec that needs direct deposit. I am an Associate Minister at a very large Church, one of the most High Profile Churches in the United States and I tell my Congregants "Use Netspend."

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServiceEase of Use

    Reviewed Jan. 24, 2014

    I started with Netspend 3 years ago. Netspend has the most features out of any prepaid company out there. Not only is my government checks deposited, my wife's payroll and our tax returns are deposited onto our card. The BEST feature Netspend has to offer is the fact you get your money deposited earlier then any bank on the market. My wife, daughter, and I all have personalized cards to use. We can control how much our daughter can spend too. Every time a transaction is made I'm alerted immediately. That's peace of mind folks. The more you use your card the more the rewards you get. The customer service is outstanding. I was notified and sent a new card when a scam took place at a nationwide store. I didn't have to do anything. The easy website and apps are so easy to use. I recommend this card to everybody. Why not? You can earn cash each time you sign someone up! I can't say enough good things about Netspend. What are you waiting for? Get your card now!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 24, 2014

    I have had a very good and positive experience using Netspend. I place money on my prepaid card to pay bills, shop online and other places and I have had no problems or issues using my Netspend card. I will continue to use my Netspend card.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 24, 2014

    I've had nothing but good experiences with NetSpend.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 24, 2014

    I would recommend NetSpend to everyone, it's easy and convenient for me. I load my money on to my card at any Western Union and that's it. I can shop online with ease and convenience. I have my bills set up for auto pay with no hassle.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 24, 2014

    I have been using the NetSPend card for about a year and am very pleased with the product. I am able to access my money everywhere. I especially like the PayBack Rewards... I get cash back by using the card at places I frequent. I love the daily text notification with my available balance. Thanks for all you do, it is greatly appreciated.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Reliability

    Reviewed Jan. 24, 2014

    I have been a member for 2 years. I find this to be an excellent card to possess. I can handle all my financial affairs with this card. I have my direct deposit posted every month and I have electronic payments handled by netspend. I use many of their features. Can't think of anything that Netspend can't handle. I highly recommend this as a reliable pre paid card

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 24, 2014

    Early deposit is great!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 24, 2014

    I have two payments that I use Netspend. It's awesome. Tell friends and partners on how I benefit from using Netspend.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Ease of Use

    Reviewed Jan. 24, 2014

    I've been a Netspend user since 2004. I initially purchased the card so that I could have direct deposit at a former employer. I must admit I was leery at first but after my experiences, I ended up referring Netspend to my family and any of my friends who didn't have a traditional bank account. I must say it "works" for me. It's easy to use, works just like a traditional bank account and more importantly won't allow you to spend money that you don't have. There are fee plans that allow you to pay according to your usage or you can pay the monthly maintenance fee, which is under $10. It's been a life saver for me. There are no tricks. It actually does work just like a regular checking account (without the fees!).

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 24, 2014

    I can't imagine NOT being without Netspend. I have records each month of my bill payments, doesn't matter what year I can count on them. Each time I use my card, I get a text of where it was used and balance. I trust them completely and I couldn't be without it. Thank you for all you have done to make it easier for me.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 24, 2014

    I love having my Netspend card. I got myself in a lot of trouble with banking at a big bank before I canceled my accounts and switched to Netspend. All the fees I paid at the big bank were taking half my paycheck and I would overdraft constantly. By using Netspend, I pay little in fees and I can feel confident making my purchases. I recommend Netspend to all my friends because it's so convenient and I have online access to making payments and keeping track of where my money is going. It really has changed my life!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 24, 2014

    I love my Netspend card. It has made paying bills and online purchasing so easy and more convenient. I have my paycheck direct deposited to my Netspend card which is great also. I would highly recommend Netspend to everyone.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 24, 2014

    A couple of years ago, my card was compromised and Netspend caught it IMMEDIATELY. They take security of my account very seriously and because of that, I did not have to go through the hassle of disputing fraudulent charges. There was another time when my wife was far from home and running low on gas and because of the overdraft feature she was able to refuel and make it home safely. So of all the prepaid debit cards out there, the ONLY one I would recommend is Netspend. I also like the fact that I receive my gov. benefits up to 4 days early.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 24, 2014

    Direct deposit and all services available are great at Netspend. I highly recommend this banking service to everyone I talk to about it!!!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer Service

    Reviewed Jan. 24, 2014

    I have a few reasons for not being able to have a bank account right now. Netspend has enabled me to pay my monthly bills over the phone and online for the past 3 years. I can order products online as well as pay for things in stores without having to carry cash. I truly appreciate Netspend for every convenience they have afforded me. THANK YOU!!!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 24, 2014

    Netspend has done nothing but help me when l needed it. Thank you very much.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 24, 2014

    I hate "regular" banks and using this card has been a good substitute for dealing with their endless nonsense! The few times I have encountered problems they have fixed them quickly. Their Direct deposit always grabs deposits faster than all my friends with their "regular" bank accounts.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 24, 2014

    I enjoy using Netspend for my banking. I wish that Netspend was still doing the cash advance.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Punctuality & SpeedOnline & App

    Reviewed Jan. 24, 2014

    This is the card everyone should have. I needed a dependable card with low fees for my direct deposits. I came across this card on the internet and it sounded very good. I got it and arranged for my direct deposits. I've never been sorry once. The website is impeccable. You do not get lost in it. That's very important. The money is always on time, in fact, early. I can see they continually try to make it better. You can't tamper with perfection!!!! What can I say, with this level of fine service, I doubt I would ever change cards! Thank you Netspend for being there, along with all those who run it. BRAVO!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 24, 2014

    I love my NetSpend card. I love the fact is you pay no fees and when you do direct deposit, I love the fact you guys give us a $10 purchase cushion.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 24, 2014

    I love this card. I use it to deposit monies into to pay items that I do not want to be taken out of my bank acct. I have them paid from my Netspend. I recommend it to my friends and I use it often. Very pleased.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 24, 2014

    The best thing about this card is the deposit capacity. Whether it's receiving my paycheck 2 days early, a cardholder transfer, or some sort of refund, I always get instant notification of the deposit and have access to my funds immediately. This is so much better than any bank or credit card that usually will make you wait anywhere from 3-5 business days!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Jan. 24, 2014

    The only good thing about Netspend, you get your money early. Other than that, the customer service is HORRIBLE. Netspend needs some improvements. They need to add more and better programs.

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    Netspend
    Response from Netspend

    Apologies for our delayed response. We'd like the opportunity to investigate your issue. Please send an email to socialsupport@netspend.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue. Please also mention that you reached out to us on Consumer Affairs. Thank you!

    Verified purchase

    Reviewed Jan. 24, 2014

    I have used Netspend for over 6 years. I do not trust the banking industry and Netspend gave me a way around having a true checking account. I have never had a problem with accessing my money with Netspend. I even receive my paycheck deposit a day sooner than I would thru a traditional account. Any issues I have had in the past with payments have been resolved in a timely manner and with great professionalism. I have recommended several co-workers and family to use to Netspend rather than a bank and will continue to do so. I also love having my family's faces on my card.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 24, 2014

    I have used Netspend for about 10 years, and because I no longer trust in banks, Netspend has allowed me to regain my trust, at least in them. Their business model should be used as blueprint to fix our banking system.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 24, 2014

    Good card to used.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 24, 2014

    I like the card because I don't have to carry cash around with me and it is easier to pay my bills.... I tell everyone about my card. Thank you.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 24, 2014

    I started with Netspend after having so much trouble with the Medicaid/SSA about how and where our bank account was joint. They needed to track of all monies since my husband was on Supplemental Security. Netspend was a way I did not have to disclose my salary and the extra monies that I earn thru my other job. With the card I cash my check and deposited there and used my check stub for his supplemental activities. I enjoy my card. I recommend it to my family. And if I need to know what I paid with it I can print it out. It was a safe haven for my income tax. That way, it was not counted as asset for my husband.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Jan. 24, 2014

    I have been with Netspend over 5 years since I graduated high school. Netspend has the best and easy website to navigate through and also has the top customer service response I have ever seen. I would recommend Netspend to anyone out there. Overall Netspend is reliable, convenient, trustworthy and has excellent features such as 2 day early pay deposit, fast flash pay transfers, unlimited bank transfers, budget/savings plan and many more. One of the features that mostly helps me is the mobile app for android/iPhones which makes banking very easy and account information at your fingertips. Thanks Netspend for making years of banking the best experience out there for me.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Jan. 24, 2014

    I have found this card to be extremely helpful with monitoring my spending. Their direct deposit works well, I have always had my money a few days early. Their customer service is very helpful. It's a way for me to not have to deal with the banks. There has been a couple times where I had to use overdraft. Netspend contacted me right away so I could get a deposit made within 24 hours so I would not be charged the fee. I have been able to use my card everywhere that credit cards are used with never having any issues. I highly recommend Net Spend.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 24, 2014

    It is my pleasure to recommend NetSpend Cards to anyone looking to having a prepaid and secured debit card that takes care of you the way it should be without some credit rating. A card that is accepted anywhere and when your fund is lower that what you are buying, NetSpend still pays it and when you refill the card they then deduct what you owed. That is fair and fantastic. Thanks NetSpend, I have been using NetSpend card for about three years without a penny missing. Therefore, I rate it higher than any credit card out there. It gives my family and I a rest of mind.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 24, 2014

    I have had my netspend card for about 5 yrs. It is the best when it comes to any banking. Direct deposit, great, get it at least 2 days before coworkers.. I have no complaints. Sending money is so simple. I want to thank you for all your help.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer Service

    Reviewed Jan. 24, 2014

    I love my card and the service. I wish that customer service was more user friendly.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer Service

    Reviewed Jan. 24, 2014

    I love my netspend because it is great. I love the customer service at the location where I received my card and all the knowledge they know about the card. I love it because it's like a drive thru bank no long lines and complaints just in and out from what I have experience. Also the customer service at the location always point out the customer service number behind the card and to go to the website. It's the knowledge, skill, experience behind the card and I never been turn down or decline because of the features and apps that is attach to the card. Plus the design but I really recommend your own atms instead of others that will always make it a plus.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 24, 2014

    I love it. I get paid faster and get to overdraft if I ever need it.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 24, 2014

    They are quick to resolve any issues. Happy with service.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 24, 2014

    I have had my Netspend card for several years now and I would not want to be without it. It assists my budget in that I can use it for my spending cash while not touching my checking account. A sister has a card also and we can transfer money back and forth as we need to. Netspend is the greatest saving tool.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Staff

    Reviewed Jan. 24, 2014

    So, I had misplaced my Netspend card, and I waited for about 2 days, hoping that it would appear (It didn't). So I then called Netspend customer service dept. and got a nice man on the phone, I began telling him what had happened. I had my soon to be husband's Netspend card with me, and asked if he could transfer what I had left on my card to his card, without any hesitation he did it and all was good. My experience with Netspend is just wonderful and I have told my tax lady about Netspend just yesterday. She then told me that she is going to get one for her child. Thank you again for all that you have done for me. 1000 times thank you....

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 24, 2014

    I have not had any issues that they couldn't handle.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 24, 2014

    I can truly say that I have enjoyed my Netspend card, I get my VA check up to three days early, I get to pay my bills early, I would recommend Netspend.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 24, 2014

    Netspend is by the best prepaid card. I get a disability check and knowing that my check is coming two days early is major and the customer support is amazing. Keep up the good work and I will forever be a loyal customer.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 24, 2014

    I have it for 10 years or so. Love it. Totally solid. I usually get it 2 days before payroll post in my bank account so it comes in handy. I recommend this to anyone.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Price

    Reviewed Jan. 24, 2014

    I have been a most satisfied customer of netSpend for almost 4 years, there are just not enough good things I can tell you about my experiences. As a cancer patient I struggled every month getting my Social Security benefits check cashed, getting and paying for money orders to pay my bills with and never being able to shop online because I wasn't able to pay without getting a money order.

    When I joined netSpend I was able to have my Social Security benefits deposited directly into my account. No hassles, standing in line to get my check cashed and no check cashing fees , my money is even available several days before I used to get my check!! Now I am able to pay my bills online, use any ATM, shop online or anywhere that accepts Visa/Mastercard. My family or friends can even put money on my card from other cities!! I recently had to travel to another town for treatment. I used my card to book my travel (airline and hotel).

    NetSpend allows me to access my account online to check my balance and I can even transfer money to a Savings account (manually or set it up for a specific amount on a specific date). I came to netSpend because a divorce left me with bad credit and unable to open a regular bank account. I tried another "prepaid" card but was constantly being charged fee's for every transaction and putting money on it was a real pain, and cost me more in fees.

    With the flat rate monthly charge of $5.00 per month I never have "fees" for transactions anywhere that accepts Mastercard or Visa. A friend at my cancer center told me about netSpend. It was the very best referral anyone has ever given me! I tell everyone about netSpend. You won't find a better prepaid account! I recently was able to set up an additional security measure to help avoid ever having fraudulent charges. And netSpend offers "Anytime Alerts" , "Overdraft Protection", "Payback Rewards", "Referral Rewards" and "netSpend Life Benefits". And my personal favorite the "Virtual Card" that allows me to shop online without having to reveal my card information.

    NetSpend allows me the very BEST in banking needs. I will never bank with anyone else. The benefits exceed any other services or fees charged at the conventional banks, and my needs and expectations of bank are met by NetSpend !! They offer everything a conventional bank does, AND MORE!! Satisfied in Texas

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 24, 2014

    The Reasons I have stayed with NetSpend the number of years that I have is because they have made my life quite easier. When the IRS took my money it didn't feel good. After this I found NetSpend and I have peace because I don't have to worry about overdrafts... If there's no money, there's no charges. All places should be this way. NetSpend is a lifesaver, I don't want the worries of a bank right now. I rather have a pay as I go. This method is a stress relief. They recently changed the window to which you view your account, not sure if I like this but since no one asked, I guess I have to deal with it. There's nothing wrong with the system. When I had a fake charge it was proved and they refunded my money. It wasn't a lot of money but it proved to me that they were a good company to deal with. Thank you NetSpend.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer Service

    Reviewed Jan. 24, 2014

    I have had my NetSpend account for almost a year now. I would highly recommend it to anyone who needs to be able to have a credit card but may not qualify for credit. I am able to have my paychecks deposited directly to my card, no going to the bank and standing in lines. I am able to pay my bills either online or over the phone. It has made my life much easier.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 24, 2014

    This is the best card for paying your bills online. You put the amount you want or direct deposit pay your bills and it's the safe way because no one can hack your account and take money. If you do leave extra money it's still safe. They send you alerts any time you spend money to your cell phone and you catch it as soon as someone tries to spend your money. It's a great card. I recommend everyone to have this safe card.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 24, 2014

    Netspend has been a good thing for my family and I with bills and food when needed. I thank y'all for services.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 24, 2014

    So easy, online, no branch to bother with. This is truly good for people who can't live on cash only but don't want the hassle of dealing with big noisy banks. Happy customer of over 7 years!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Staff

    Reviewed Jan. 24, 2014

    NetSpend and the employees are the best. The employees are always so gracious and very informative. I have told people about NetSpend and like me have cancelled their credit cards and got NetSpend. Thank you NetSpend for such a great service that you offer.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 24, 2014

    The service was excellent.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 24, 2014

    My NetSpend is good. Don't have to go to bank and stand in line. It is great. I love my card.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 24, 2014

    I've been with NetSpend for a few years and I love the convenience of having my check directly deposited into my account, not only that, I get it 2 days earlier, that beats waiting for a check. The overdraft option has helped me out quite a few times. You never know when you might need a lil extra money towards a purchase. Only $5.00 a month and I can have a saving and a checking account with overdraft protection. I love this card and I prefer it over any other card available. Thank you NetDpend for making my life easier, seriously. Lifetime member guaranteed.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 24, 2014

    It works good for me.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 24, 2014

    I'm very satisfied. Money always come on time.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Ease of Use

    Reviewed Jan. 24, 2014

    Overall, I really like my NETSPEND card. I have had the card for several years now. It is easy to use, and I like the Overdraft cushion of $10. I also like that I am paid earlier than many other people at work so it helps with bill payment. I will be keeping my card for a long time.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 24, 2014

    I have been recommending Netspend prepaid cards to family, friends, and strangers for almost a decade. I can't recall one single occasion that I have been unhappy or dissatisfied with the service Netspend has provided me. To me, that says it all!

    I began using Netspend out of desperation to find an account with all the perks of a banking account, but non of the hassles. The last account that I opened at a bank, before I swore never again, promised me that my account would not let me go under my actual balance. They guaranteed me that I wouldn't have to worry about accidental overdrafts and service charges, and I believed them, until I found myself overdrawn within just two weeks.

    So, finding Netspend changed the whole way I receive money, pay my bills, and spend what is available to me. I only pay a minimal service charge each month, and I have a MasterCard for the ease of transactions that require a credit card. Not to mention, I am able to get my benefits and taxes directly deposited to my account quicker than a check in the mail.

    Thank you, Netspend, for giving me peace of mind and maintaining a perfect service record with me for the last ten years!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    PriceStaff

    Reviewed Jan. 24, 2014

    NetSpend allows me the freedom to have a credit card without having to worry about a monthly bill. I know how much I have and spend accordingly. I appreciate not having to worry about a service charge every month as well. The mobile app is another plus because it allows me to check my balance at anytime. Adding a vacation photo to my card has helped tell others about my profession as a travel agent and about the awesome benefits of NetSpend. For me, NetSpend is a win win situation!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Staff

    Reviewed Jan. 24, 2014

    Netspend is efficient, honest, and helpful to me. I recommend it highly.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Jan. 24, 2014

    I have been with NetSpend for 5 years. As far as prepaid cards go, they are the best option! Numerous reload locations are available across the country (helped me in a tight jam out of town once) - low fees, savings account option, and the best feature is my social security goes on early! I tried switching to my credit union account and got a rude awakening when my funds were not available until almost a week after I would have had it with NetSpend! I quickly changed my direct deposit back and will NEVER change it again!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 24, 2014

    This has been a great experience. I love my NetSpend card!!!!!

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 24, 2014

    I have been with Netspend for well over five years now and have been VERY PLEASED, with the entire company, and the service that they provide. I would highly recommend them as a financial organization. I am able to do anything that you could do with a bank, but far less hassle.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase

    Reviewed Jan. 24, 2014

    I am very pleased with my Netspend card. It has helped with my credit score by allowing me to use it to make monthly payments to various creditors. My favorite thing is the text alerts I get when I spend any money. Immediate notification of when, where and my balance helps me to keep track of possible fraud. I love It.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    Customer Service

    Reviewed Jan. 24, 2014

    I've had a Netspend card since 2002 and recommend it to anybody. Good customer service, and easy access to money. Netspend replaced my bank account, and I could not be happier.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

    Verified purchase
    PricePunctuality & Speed

    Reviewed Jan. 24, 2014

    NetSpend was a Godsend. When I faced economic difficulty from being out of full time work for a couple of months, I fell behind on student loans and credit card bills. At that moment, I had little to no banking or debit card options. When I was able to secure full time employment, my NetSpend account provided me the comfort for depositing my check, electronically making purchases as well as setting up payment plans for my bills. Without my NetSpend account and NetSpend Visa card, I also would not have been able to take advantage of low bus, plane and hotel options that are only available to Visa/MasterCard holders. With my NetSpend account, I was able to travel and spend time with my family and friends at a modest cost. NetSpend was definitely a life saver during my rough patch and I'm very grateful for its benefits and services. Thank you.

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    Netspend
    Response from Netspend

    We appreciate you taking the time to share your feedback with us. Thank you for the review.

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    Netspend Company Information

    Company Name:
    Netspend
    Company Type:
    Public
    Ticker Symbol:
    TSS
    Year Founded:
    1999
    Address:
    PO Box 2136
    City:
    Austin
    State/Province:
    TX
    Postal Code:
    78768-2136
    Country:
    United States
    Fax:
    866-358-0526
    Website:
    www.netspend.com