Netspend Reviews

Even when there is a line, they acknowledge they will be with you as soon as possible. New trainees are taught every step of the way. Familiar faces is nice.

I love to have my NetSpend card. I love the fact that I can get paid two days earlier with direct deposit. I love the overdraft and I love the overdraft protection that I can overdraft on my card when I need extra cash, but since this is a brand new year and this is 2016 I think you need to add $200 overdraft for people that have direct deposit, a program that we can get loans that can help build my credit, and that NetSpend have their own credit card.

I was at a check cashing place in Colorado ten years ago and I noticed that they had the advertisements for the card. And then I’ve been a customer of NetSpend since then. There were checking and savings and that was beneficial because I can move some money from the checking right into the savings account. Everything was easy and I was paid a day earlier. Federal funds were deposited and it was nice. The direct deposit option is what I used. Also, their team was always friendly. I had to call several times because I was hearing different things from different customer service reps. I wasn’t very clear on how to proceed with the situation until I got to speak with someone who really took the time to explain everything to me.

I have been with NetSpend for 5 yrs. You get your check a day ahead and it give you credit.

I love NetSpend.

I have been with Netspend over 7 years now and I have enjoyed using them. I have had many friends try and get me to switch to other prepaid cards. And I tell them no because when I have an issue or problem like losing my card or other thing all I have to do is call up netspend and within 24 hours the issue is resolved. I have and will keep telling people about NetSpend and I will also continue to use them. Thank you netspend for being here.

I enjoy the many different things that you may use your card for and easy transactions. I appreciate the accuracy of direct deposit which is a great benefit especially if you're late on bills. I recommend this card to anyone who enjoys monitoring your account everyday.

This is the best card out there so far, I had this card for over 3 yrs now. And I would not trade it at all. You have overdraft protections when you needed it. No other card offer this. And you know exact when you are going to get paid, you get a text alert. And you always have control of your money.

The card is easy to use & I love that there is a $10.00 overdraft.

I enjoy my NetSpend card. My credit isn't so great but in a world where you need a credit card it has enabled me to have a gym membership and pay my bills rapidly. Thank you NetSpend for helping us who have made mistakes and have no credit but now are trying to be responsible.

NetSpend has been a lifesaver for me. Their ease of transactions, customer service, and security are above par and very friendly. Their online account information is very organized and easy to follow. Reloading the card is easy and stress-free. I would highly recommend NetSpend to anyone looking to have a debit card.

Service is great and yes I would recommend your services to other customers.

"NetSpend" is the BEST card out there! It lets me know immediately the purchase made and the balance on my phone. When I called asking for a card for my husband it was done and sent. "Netspend" is the only one I trust. Others I have tried were filled with problems, even the simple things they could not handle. Thank you NetSpend.

At a time when I had lost my job after 7 yrs to add insult to injury BOA also canceled my checking account. After 6 months of no job & no account, I researched & found Western Union prepaid card, the best thing that has ever happened to me! It's very easy to use & I direct deposit my pay check. I wish I could do some bill paying using the routing number like a regular checking acct, but I have gotten used to just buying money orders or calling & doing phone payments.

I do like using my card to do thing.

I had an occurrence that had to do with my account. Someone or company was trying to get money out of my account...NetSpend busted them from their fraudulent ways and kept my account safe. My experience with NetSpend continues to be above reproach. My intent is to remain faithful to them in the handling of my monetary affairs. They score extremely high with me. Thanks more than a million.

I have had NetSpend since 2013. I originally selected the account due to having previous banking issues & not being able to apply at a credit union which would allow me to receive my payroll 1-2 days earlier. By the end of 2014 I had my personal affairs in order & obtained a traditional banking account. However, I've had a better customer experience with NetSpend than I've had with the well known bankers of my traditional account. Due to such I continue to use NetSpend as my primary account & the traditional account as a secondary. I thoroughly enjoy the features NetSpend has: Being able to see what I spend & where I've spent it instantly via text, the $100 overdraft, & being paid two days earlier is a life saver. I would recommend NetSpend to anyone but especially those who have had a rough go of it & need a second chance.

I love NetSpend. I can pay bills online all in one day. I don't have to stand in line on pay day. Love they text every time my card is used. I know at all times what my balance is.

Really Satisfied!!? NetSpend really means what it preaches when it comes to Customer Service. Took care of my account when a company withdrew money without my consent. Thank you NETSPEND!!?

Purchase losses with NetSpend, major waste of time and money! Bought the card w/ 100$ loaded on it. Registering the card took two phone calls having to speak with thick accents from another country. On the second call I was told that more money can be loaded onto the NetSpend card from PayPal. It took a third phone call where I explained the card was just purchased, and their rep walked me through in loading 150$ from my PayPal account to NetSpend, which was transferred while on the phone using my laptop. Believing that 250$ total was loaded into NetSpend I made a number of internet purchases well over the initial 100$. What happened next was UNBELIEVABLE.

They close my account without any and here it is, the 12th of the month and I still has not receive my paycheck. They put me bind.

You guys are hey awesome company. I had a great experience with you guys.

Very happy with my NetSpend card. Overdraft protection allows me to kind of get myself out of tight situations due to mismanagement or short notice stuff, really love this account. 5 years now!

All I can say at this point is that my staled card has never let me down. The is my primary card and the one that I use the most.

My experience with NetSpend has been good. I been with NetSpend for 3 yrs. If l have a problem the CS people helps me with any solutions. If one can't help ask for another CS person. All is good. My husband now has a account. Lol.

I was very dissatisfied with your service because someone hacked into my account and transferred money out my account to another account. I had asked you guys several months ago to put a block on during any transfers off my card. However because of this I was told that I could no longer be a customer of you all after being your customer for over 3 years. I was very upset and told my friends to cancel any cards they had with you guys.

NetSpend is very convenient for me as I am a shut in. I also think the $1.00 service charge for using it on my purchases is more than reasonable. Thank you. I use my card for facebook games as well as Netflix and clothing purchases. Sometimes I have to use it for getting points on some of my sisters' games, too. LOL.

I have 3 other cards that I have direct deposit on and I have the $5 plan on them. I still get charged $1 every time I use it. So I'm thinking to get other cards for my deposit.

I am pleased with Netspend services. I became a member in 2014 and still here!!!

NetSpend has allowed me the freedom of credit card usage without credit card guidelines. The Debit Card account NetSpend has provided me for more than 10 years allows my income to be managed with no hassle through direct deposit. The customer service department has also been very professional and committed to service. Thank You.

I have been a NetSpend cardholder for the past 5 years. I currently have three cards. With direct deposits and monthly statements, NetSpend is cost-effective and easy to use and an excellent tool for money management. I have and will continue to recommend NetSpend in the future.

I have saved so and the cash-back rewards are amazing. I even get my direct deposit two days ahead of schedule. I love NetSpend.

I'm on SSA and to be able to get my money a little bit earlier than others, helps me to keep my bills up-to-date and by being able to do that it helps my credit. Plus when I need to get help for something it's great service...

I never had a problem with getting my money with NetSpend.

I like thousands of others was curious about trying a psychic reading. I agreed to pay only 40$ for the reading, but when I got my bill I had been charged 1,200.00. NetSpend worked to get the facts and refunded my money!! Thank so much, a lesson learned.

Netspend is the only one I found to not give a hassle on international transactions even though you have to pay a small fee to do so.

Their service sucks, too many fees, and lousy website.

Great value, great services all etc, good company etc, recommend NetSpend cards the purpose NetSpend cards and all.

Service is good. I have no complaints. Get up the good work.

I have been very happy with NetSpend. The customer service is okay.

I never received my card.

In attempting to rebuild my credit, I needed a credit card and NetSpend has been incredible!!

Enjoy NetSpend. They have been with me for 3 years.

I love NetSpend!! It has helped me stay on budget and keeps track of all of my transactions!! When I had a dispute with the company that I used to work for, I found an error in their creative accounting, NetSpend mailed me a copy of all of my transactions from the beginning of the year to present day and I was able to not only correct them, I was able to make sure that company didn't practice their creative accounting with any other employee!!

I love my pre-paid Netspend card! Funds are available earlier than traditional debit cards and any dispute I ever have had is resolved quickly and fairly. Customer Service agents are always helpful. I have recommended family members and friends to use NetSpend.

I love my card - it's accurate, customer services very helpful. No issues. No complaints. I will recommend to friends.

I've been with this company since 2008 if I am not mistaken, because it's been quite some time now. Let me say that Netspend makes it super easy to do business and whenever a discrepancy or question of where your monies was lost or compromised, they will work for you. I can say for over the course of being with them I've had perhaps 2 which one was my miscalculation. Nevertheless, they are on YOUR SIDE! Awesome company!

I had an employee that was constantly needing money sent to him via MoneyGram or Western Union. This was inconvenient and expensive. One day I saw the NetSpend card at a retailer and read up on it. What it did for me was allowed me an opportunity to pay that employee's expense that he needed money for on any given day via online services and I didn't even have to leave the office anymore. Also, it seemed to not only be less expensive per transaction for fees, but I think he was requesting more than he needed all of the time and this stopped him from doing that. It was a huge time and expense saver for me. Now I feel more comfortable with helping an employee out and not having my bank account exposed doing it! I LOVE NetSpend!

Thanks for being so helpful to me and people like us when we needed help with such as the NetSpend card so keep up the great work guys!!!

I like the early access to my money. The knowledge of what is happening with my account by the customer service reps are to be commended. Overall I have enjoyed my account with NetSpend.

I acquired the NetSpend card when I filed my income taxes, but later on, I knew I only had like $3.00 in my account, so I didn't use it at all. One day I just figured I'd call and find out what my balance was, & to my surprise, I had more than what I thought I had! Evidently NetSpend gave me money back for using my card!! Completely surprised me!! I was very happy!!!

I am very happy to have been a customer for the past 8 years. Why? Great customer service, live help when needed. I feel the company really cares about their customers.

Very great bank and people.

NetSpend didn't refund my money after I was a victim of fraud. My card was used cross seas in another country. They treated me like crap.

I love NetSpend. It gives me updates and informs me whenever there is a transaction being posted on my account. It send me text message when a deposit come in & balance on the account.

I had placed a order online and I played with my card and it charged me twice and then the card company said that they could not reimburse me cause it had already charge my card. Then I had an overdraft. I had to pay on the count of the card company, but I'm still with you all and I'm much happier.

I think that NetSpend did a great job about a purchase that someone was trying make. They called me up and asked if I was trying to make a purchase in another state. They cancelled may card and sent another one, and made sure my money was still there. I didn't expect that from a prepaid card company. I have told my friends, band, family about them. Keep up the great job.

NetSpend bank is the best company. I have the product - excellent and associate too. Thanks so much.

I am very pleased with the card knowing the fact that I can get my money two days in advance from my payday. Instead of waiting payday to pay my bills I can pay them earlier. Excellent card.

I love my Netspend card. The customer service is outstanding. My issues always are promptly resolved. I recommend this to many of my co-workers.

I am happy with Netspend and would recommend them to my friends and family.

I was promised that I qualify for the $10 overdraft credit and I receive a direct deposit every two weeks and I get India who never understands me and shockingly the overdraft credit doesn't work.

Modern. It has been there when we needed it.

NetSpend is ok. The reason I say just ok is because it's actually costly to use Netspend, $1.00 for each transaction. I have paypal and monthly maintenance fee which is great. There is no charge to use my card. I like that. PayPal is a good.

So much easier on payday. Don't have to wait for the mailman go cash check & pay bills. Now I just wake up & receive notification that my bills are paid thru automated deduction... Thanks BRINK'S*/NETSPEND* for making my hectic life a little easier...

I had a previous pay card in my job through NetSpend. I was looking for another one after I left that job since I’m not a fan of bank accounts. I found the NetSpend Western Union card online and it was the best of both worlds for me because my parents live far away from me. They like to send me money and I wasn’t always near a Western Union. They send me money directly to my card or I could send them money directly from my card. That was helpful. Their direct deposit is easy. I give them the routing number and then they send it to me. In the beginning, they used to make the money available in two or three business days earlier. But now, it’s been coming right on time, which isn’t too bad.

They help me in every other way. They back me up on charge that was fraud and quickly credit back to me. Thanks.

$60.95 also $5.00 was taken off my card without my permission. I've called to have it put back from US Coach. It has not been put back. This is horrible! I want my money back.

When I wasn't able to get a bank account, I got a NetSpend card in order to have a card to rent a car. When I was able to do, I started using my card everything else. I pay my bills, order things online, and I love my NetSpend card.

It's so easy to transfer money. You get it automatically if you're in a bind.

I love having the Netspend card. It gave me the option to be charged $1.00 per transaction instead of being charged a monthly. I'm notified via text for each money load or when I need to check my balance. The best reloadable card that I have used or purchased.

I love NetSpend, the best card ever. My benefits are deposited every month. Yeaaaaa NetSpend.

This PayPal prepaid card has given dlna the opportunity to receive my funds immediately when selling items on eBay. It's a great card overall however I would enjoy it more if they allowed a small credit line for those of us with bad credit.

I just don't like the amount they take for overdraft fees. Or the time frame to pay it back.

Love the service.

Great card. Love to pay my bills on time - with Brink's prepaid card, I can.

I wouldn't never recommend this card to any of my Friends due to every time you swipe they charge you. You call they charge you, credit they charge you. The fees are terrible. Never again. Once I get my paycheck switched to my account I will use Netspend.

I have had my NetSpend Card now for about 2 or 3 years. For about 10.00 month I get a text message of every transaction and where the funds were spent. So when I use my card to buy gas outside at the pump and put 15.00 of fuel in and get a text from Netspend that I just spent 50.00. This is how I found out they hold a deposit for a while, nothing is on the pump about this. So yes, I do love, love, love my NetSpend Card. :) It took me 4 or 5 tries to get set up on mobile deposit, but now it's working.

I love being a part of NetSpend. You guys are very appreciated.

I love customer service and how fast and easy it is to see my account and information.

I feel this card protects my money more securely than a bank debit card. If my number is hacked while buying online, I will only lose the small amount I maintain on my card versus the bank card and my full bank account. I had the situation where I found someone charging an item on my card. Elite quickly cancelled my card so there wouldn't be more charges and issued me a new card. Best to be safe than etc...Thanks!

I have this protection plan. I called to make sure I can use the protection plan and the first person I spoke with said I could then when I went into the store to try to use it it wouldn't let me. So I called back and spoke another person. Said I couldn't, I had to have a $500 direct deposit before I could use it spending. I'm very unhappy with it and I was embarrassed.

Rep was very friendly as always in helping activate my new card and answer my questions.

I had no issues at all. Customer services are great. They resolve all the issues I had in the past. I been over a year with my card and I love it. Have no complaints.

NETSPEND is a good credit or debit card. But never lie about us NETSPEND cardholders that we can get our money two days faster. If you guys are going to do that at least bend the FDIC (biggest crooks they are) rules. Push to change the rules.

You only allowed one for 85 and I think that's nice of you but sometimes you need more than that or right before. I get paid. Says I'm supposed to get paid 2 day early. I get paid the day before pay day and it only when they deposit my check into my account that's not early. That's on time.

I have had a mostly good experience with Netspend. Every dispute that I have had has been solved within a decent amount of time. My only real issue is that their app is not compatible with Android phones. I also like that I get paid a day earlier than almost all of my coworkers. It also can be used everywhere. Normal visa debit cards can be used.

I am very greatful for NetSpend. Chase stopped doing business with U.S. Treasury & I was unsure what bank to turn to but I found out that MetaBank/NetSpend was able to be my new bank & I have been very grateful since! Thank you NetSpend.

I am satisfied with the notifications I receive and the deposits being added on time. But I am not satisfied with the rewards program! I have had my card for almost a year, and have contacted customer service numerous times about why I am not receiving any offers. I know I am eligible for many different types of rewards. Yet am not receiving them. I have been told the problem would be resolved and it still has not.

I have been a cardholder for a very long time. When I have a question or problem there is always someone there to help me. More important they speak English and I understand what they say. The last time I had a problem I spoke with Brian. Unfortunately I don't know his last name since I'm old and it takes me a long time to understand. Brian was extremely patient. I will continue to use NetSpend for a long time.

I love my NetSpend account and features. I get my account balance via email every time a transaction occurs and I just love it. I recommend it to any and everybody.

I love my NetSpend card. It pays almost all of my bills. I like the way they email me after each transaction.

I couldn't get a bank account because of some financial hardships and Netspend was there to help. I had somewhere to deposit my money and I got paid Wednesdays! Love Netspend.

The Netspend prepaid card is great. I have the card now for 3 years and never had a problem. The Netspend personal are great and professional. I recommend this card to everyone.

NetSpend has been my banking alternative for about 5 years now. I've had zero issues with my account or customer service. Everything is very straightforward and fair. I haven't regretted my decision to leave big bank and switch to NetSpend. Direct Deposit is an added bonus!

My customer experience with my NetSpend card has been amazing. It's helped out so much with order things online for my new place, with my new husband. We even used it ordering our wedding rings. It helped to make an unforgettable time. Even better knowing I could order things and pay my bills online safely. Thanks NetSpend for making my life easier!!!

I've was unable to make online purchases or even rent a movie until I got my NetSpend prepaid card... Now I have the freedom to do both! Plus I'm building my credit back.

So far I been having great customer skills with everyone I talk to about my account. Very friendly and nice. I love my Netspend card.

This company has very poor customer service and also the mailing is very poor service as well. I would not recommend this company to anyone at all.

Very good service. Also convenient when I had a problem. It was fixed properly and quickly.

I had to have my income tax check put on NetSpend because the check was too large to cash and I have managed my finances better with the card than I would have with a check or banking account. The only difference is that I have to pay them with money into the card but that's really not an issue. I often use it for direct deposit and it's a lot easier than having to go to the bank and deposit it. Everyone I've ever talked to at NetSpend has been fabulous. The cash pack is a really big plus. Everything I’ve had to deal with them has been perfect.

I arranged a direct deposit one time and a NetSpend account seemed like an easy way as far as my payroll is concerned. The process involved in their direct deposit feature was easy. NetSpend allows me to get my payroll at least two days before for most transactions. I get transaction alerts that lets me know where I stand financially and I can also check online for my balance. Moreover, I didn't have to carry cash and I was able to make online purchases with the card. I wasn't too crazy about the $5 monthly fee though. I also no longer receive their email alerts so I switched my direct deposit to a different card now.

With my NetSpend card, I can keep track of where I send my money a lot easier. All I need is my card, and I got it set up where I’m getting notifications on my phone for each transaction. It's more convenient to pay bills or make online purchases. I use the direct deposit option frequently, and all I have to do is give them the information from my account and they transfer it. I talked to their team once not long after I got the card, and they were very helpful and friendly. I don’t have to worry with them.

NetSpend was the first debit card provider. I don't like the new ones because the more advanced the technology, the scarier is the sharing of information. There are always fees deducted when using NetSpend. It's convenient to pay bills and do online purchases and I get points. I like how the card allows me do overdraft too. It costs me money but it's an option when I may need it. I use the direct deposit and it's very easy and once I put all the information, two days prior, my money’s on my card. It works out good. Their team is awesome and nice.

NetSpend seemed like a better option and a good company to do business with. I was tired of dealing with banks that are charging so many fees. With NetSpend, I can get paid sooner and their fees aren't as many as some of the other cards. Direct deposit is very easy because all I have to do is give my account info, and I get my tax returns quicker too. Customer service is friendly but I hate that they outsource a lot of their agents because it's difficult having a conversation with someone who only looks and reads the screen that’s like a robot. It's irritating.

Can't activate card. The WORST!!! Sent them all the info they need, still won't activate card!!! Waited for an hour to talk to supervisor that didn't speak English very well, couldn't get anything resolved!!! They're a ripoff!!! A check better be sent to me for my money on card within 20 days or I'm getting an attorney and will be calling the Better Business Bureau!!!

Identity theft got me into using NetSpend. I use it to pay bills and make online purchases which is very convenient for me. I use their direct deposit frequently. I just give my account number or routing number and it comes 4 days earlier than normal. However, there was an incident where I had a refund of $200 from Best Buy and they blocked my card because they told me that the refund didn’t match and they were going to continue to keep my card blocked for 12 days until the issue was resolved when it was a simple return - I shouldn’t have had to deal with that. It would have been nice too if they could to provide a more proactive feature that would alert us as soon as a charge hits the account that’s not in the same city that we’re in. I only knew about my issue when I got a text message saying that somebody was using my card in another city. If I had not seen that, then I would not have known.

NetSpend makes it easier to manage my finances because I got family out of town that I need to get money to and it's easier to do it that way. They’ve always taken care of what I needed them to pretty quickly.

I like the idea that there are more locations where I can upload my NetSpend card now versus going to the actual ACE locations. I don’t have to drive far. Paying bills or making online purchases is convenient too. Direct deposit comes out of my check which is no problem. It hits two days sooner than my paycheck, which is a great thing. The only thing that I do disagree is that we only could pull out $300 a day. I also tried to pay a bill for my mom’s Capital One, and Capital wouldn't accept NetSpend. The NetSpend team were not knowledgeable too because I’m still waiting for how to get my password reset to get on my phone application. And, they don’t speak English and don’t understand. Other than that, it was a wonderful experience, user-friendly, and there was a quick turnaround, like when I call, I get a good response and the situation is handled right then and there.

I enjoy being a part of NetSpend-ACE. I've been their client for almost five years. Back in 2012, I was trying to cash my Social Security check and I happened to walked in to an ACE checking facility, in which I was encouraged to use their NetSpend debit card and I've been a member since. With the card, I don't need to carry cash, my personal information is secured and I'm able to make online purchases. The direct deposit is extremely easy too. Plus I'm on disability, so I'm grateful for the opportunity to receive my funds a little earlier than I normally would. That's a great benefit because I can pay my bills on time. And whenever there has been an issue or situation, NetSpend team resolved it at that moment or I was directed to an agent or facility that would alleviate the problem. So that was helpful and pleasant. I'm extremely fortunate to have NetSpend-ACE checking, and I have no intentions of changing. It was a wonderful experience.

I used to have an overdraft and NetSpend helped me out monthly. Even though it would be deducted at the beginning of the next month, it allowed me the advantage of having an overdraft. However, I was incarcerated and someone got into my account and spent a lot of money. NetSpend refunded some of it but not all, and I don’t deal with them anymore. I sent them the paperwork while I was incarcerated for 11 months, and they still want me to honor some of the charges. I also receive disability and I didn’t know the cut–off date was the 15th of the month, and NetSpend didn’t make me aware that they were gonna close my account. They issued me a new card and then closed the account, and I didn’t receive my benefits until late the following month. So that was a real inconvenience, but it’s all behind me now. I don’t have the benefits I had with NetSpend but it is what it is.

I was doing my taxes on TurboTax years ago, and they asked if I want card set in and so I got Netspend and have been using it ever since. I was just going to use it for my taxes but I started using the benefits such as the direct deposit and I've stuck with it for some time now. I have two NetSpend cards. What I want to save, I put it on one, and what I want to spend, I put it on the other. It's only a $5 monthly charge, which is not bad compared to the others. I haven't been working in a few months. I was using the direct deposit for everything, but sometimes I go to Family Dollar or Wal-Mart to reload for that little bit of price. It's very easy and simple. Some of them are right around the corner and they're all over the place. They're very easy to find. If one is unsure if a provider does that, just look it up and they’ll tell you.

A friend of mine told me about NetSpend. It was the first one I looked at and it happened to be the best one. I opened a savings account through the card and I can track all my expenses when I get text messages every time I make a purchase or transactions from my card so I know what's going on at all times. I also get my money faster and don't have to stand in line to cash my check. It's like a credit card. It's very convenient to have, but you can't overspend because you only get to spend what you got on the card and that's a plus for me.

I have been a customer of NetSpend for 4 years. This has been very convenient for me, my direct deposit comes early and it is easy to keep my balance and not overdraft. Up until last Friday (4/28/2016) I loved NetSpend. Apparently, there was a $0.76 charge in Virginia that came onto my card. Because I do not reside in that state, it flagged my account as a fraudulent charge. Netspend then blocked the card before contacting me in regards to the charge and blocked all access to my funds. I was not aware until my card declined Saturday evening. I get it, all they are trying to do is protect my account, right?? Well, when I called Saturday, I was advised by CS that the fraud department would not be back in until Monday, and I would have to wait to speak to them before I could have access to any of MY money.

I am well-pleased with NetSpend. NetSpend gives me early deposits, I can use my NetSpend card everywhere, and I've never been denied anywhere. I’ve been able to manage my finances better since using my NetSpend card because I can keep track of everything and it shows right up every time I spend something anywhere. It saves a lot of time for me to use my NetSpend card to pay bills or make online purchases. It is also very convenient. I use NetSpend’s direct deposit option every month, and I do use the reload fee sometimes. The process is pretty easy. I don’t have to fill out anything. The people at NetSpend are friendly, and they're efficient because my purse got stolen one time and I was able to call right away, and they took care of stopping my NetSpend right away. I appreciate having NetSpend. Everything works out good.

Getting paid two days early through NetSpend it always a good thing. I use their reload locations, although one of them is still on the list but they don't do it anymore, so I should email NetSpend and tell them to take these people off the list. They don't have any cards and don't know when they're ever going to get any more cards.

Great service and features for card members. Thank you. I am very happy with how much NetSpend has progressed throughout the years. It's a fun way of banking. I log in all the time to see what new options are available. Thank you.

After my divorce, getting a NetSpend card was the only way I could have a card - I couldn't get a credit card at that time. It was convenient to have my direct deposit that I would put on. I bought the card years ago in Wisconsin and was using it for a long time. At first, I never had any problems. And then, somebody stole my money off the card and it really hurt me. I haven't been using my card since I had some money taken off of it. I understand that they had to investigate the incident, but still, I was without any money for three and half weeks by doing that. Nevertheless, they replaced my money but I was a little leery on my card.

NetSpend had direct deposit and their fees were good so I went with them. With NetSpend, my money is on the card and I don't have to stand in line and could use my card to pay bills and buy food and gas. It's convenient. I use both their reload locations and direct deposit options, which are easy. It's a great experience.

The people at NetSpend have always been friendly, knowledgeable, and helped me do whatever I needed to. I use their direct deposit option each month and I also use my card to pay bills or make online purchases. The only thing I really dislike is, where I am now, I can't find any place to load a paycheck. But other than that, using NetSpend works for me.

I've been with NetSpend before they even started advertising. I had a RushCard and I had a card from Walmart and the NetSpend fees were better. I like that I don't even have to leave the house to pay bills and do shopping. Paying bills has been a real blessing because I don't have transportation right now but I've been able to make all my bills automatically paid and don't even have to worry about it. It's absolutely convenient and wonderful. The direct deposit was also extremely easy and reload locations are within walking distance.

Somebody got a hold of my card number two different times in six months and NetSpend didn't give back to return my money that was taken off my card. They said that I ordered something today from Amazon but I've never ordered this. I did everything else I was supposed to but it has been 45 days now and still nothing on money back. I've been a NetSpend customer for almost 10 years. Over the years, I've had a few different problems happened; this last one was the icing on the cake. In fact, every time I used the card, I had problems with it and I've put it out on Facebook and social media about my experience. It was a horrible experience. I'll never go back to NetSpend again, and I'm going to tell my family and friends, "Don't go there."

I’ve had a very good experience with Netspend. I’ve enjoyed my services with them. It’s just that I had with the money being taken out of my account from the ATM machine and that experience was not good because they’re somehow just passing to each other. They don’t understand what happened and what I was telling them and that I should be refunded.

With NetSpend, I spend more responsibly. I rarely carry anything over $5, and most of the time, I have no cash. I also watch things a little bit closer because I have limited funds. There's not a lot of overdraft, and I try not to use that, but every once in a while, I have to. I pay all my bills with my NetSpend card and most of the time I do it online. It's pretty convenient. For the electric company, I call, give them my card number, and it's done. For the phone, internet, it's on file so that’s a matter of doing it. I also do some of my grocery shopping and I get gas with it.

It's been easy to manage my finances better with NetSpend. They give me my savings and checking if I want it all at one time. And I like the mobile alerts. I know instantly while I'm in the store or walking out the store when my card is being used. I don't have to wait unlike my Credit Union which takes a couple of days or I need to go online. I as well have a paycheck that goes through with Netspend and I get paid faster than most of the other people. It’s also easy to get the account number when I want to use my bank account, except that there’s one company that didn't want to honor the card and would rather go through another bank.

It's a lot easier to keep my bills paid and manage my money with NetSpend. I know exactly what I got in there and I don't have to worry with overdrafts. Whenever we've had a problem and we've called and talked to someone, our problems had always been resolved in a good and courteous manner. The best thing I ever did was get the NetSpend card.

NetSpend is very convenient because I'm disabled and I don't get out so I do most of my stuff online or on the phone. With NetSpend, I can see every move and they tell me when somebody uses my card. I like it. I always use the direct deposit and it goes right into my account. It's a very easy process. However, I can't get through to a human when I tried to call them. All I get is machine after machine and "go to this, go to that." But that's the only sad thing that I have against the card. Other than that, I love the card. It's the best thing that I got.

I got NetSpend primarily to get direct deposit for my son's disability benefit as opposed to receiving checks. I used it to pay bills and online purchases too. It's so convenient that I don't have to travel and go into any facility to do so. Their reps have been helpful most of the time. And since I started using my NetSpend card, my money has been available sooner which is good. I also got some savings back from using it at one of the businesses that they do for cash back savings.

I went to the Money Box and I’ve needed to encash a check. They've talked about prepaid cards and NetSpend seemed like a good deal so I went ahead and got it. Using NetSpend is very convenient and helps me out a lot. The direct deposit comes in earlier which is great and I’m able to pay my bills earlier. I have also used some of the credit benefits and the coupons that they offer have been good and I really like those. NetSpend is very easy to use. I wouldn’t go anywhere else.

My mother gets her work check sent to the NetSpend card. She's able to manage her finances better 'cause paydays are a little more convenient since they're two days early. Plus there are no charges at the register when she swipes for credit. There's a lot of convenient things that NetSpend has going on with it that makes it easier than just having a paper check. I got Wells Fargo and I hate it. NetSpend's service is convenient.

Fees of other prepaid debit card providers were higher while NetSpend only charges $5 -- that's reasonable. My income also comes right on time and I've been able to pay my bills online with it. That's also a relief and which I can't do with other cards. There were a lot of times I ordered things online as well with NetSpend. It's very convenient. The direct deposit option which I use frequently is very easy and it’s not difficult too to find a reload location. Moreover, the NetSpend team always help me. I'm very satisfied. In fact, I wanted to order another card for my cousin.

NetSpend had the best deal. I like them because I can see everything online. Plus, it's a lot easier to pay my bills using their card, it saves me lots of time. Reloading through direct deposit is pretty much automatic. Everybody from their team is polite and they seem very quick. However, NetSpend should have a chat option online because it's difficult to get to them on the phone sometimes. Nevertheless, I've had a very convenient experience with them.

I have had a NetSpend Prepaid Visa Card since 2009. I have direct deposit so I get my check 2 days earlier than my co-workers. It's like getting a 2 day advance every pay period. I also have "anytime alerts" so I get a text message every time a transaction or deposit is made on my account. I had my wallet stolen once and the "anytime alerts" quickly alerted me to unauthorized use. I immediately contacted NetSpend and they were very helpful. They sent a replacement card within days and replaced the funds that were taken from my account within 2 weeks. I am always able to contact a courteous representative or even send an email that is answered within 24 hours. KUDOS for their helpfully and courteous service. That being said STAY AWAY FROM GREEN DOT AND THEIR EGREGIOUS LACK OF CUSTOMER SERVICE. Get a NetSpend card instead.

The prepaid debit card provider that I previously had was closing and a lot of things were happening with them, so I switched over to NetSpend to keep a debit card available. I use my NetSpend mainly for direct deposit, and it’s easy because it comes earlier than the actual pay date which is a good thing. Once I get my direct deposit, I pretty much take a lot of money off of it because I am constantly getting charged every time I use it, and that's one thing I can say I’m not in approval for NetSpend card. Also, I don’t think it allows us to transfer to other family members who have the card like the other cards do.

I got the NetSpend card so it will make it easier for me to transfer money to my son who's in college. Now I'm able to transfer not only to my son but to my new workers as well. I have a small business and I asked all my workers to obtain a card because it makes it easier to transfer since I haven't gotten to the part where I'll be sending them checks and stuff. I do direct deposit more frequently and I love the process because the deposit is quite early. However, I do have some dislikes. They have that overdraft feature, and then after so many, they just block it. And they'll block you off for so many months.

NetSpend's fraud unit completely was negligent and we ended up losing out over $6,000 worth of expenses. That’s why I don’t use my NetSpend account and whatever they have to do to close it and stop charging me for it would be fantastic. In the beginning, I was using it for the convenience. And then after getting my federal income tax, I woke up one morning to an email stating that I had an overdraft fee because everything was completely gone. It took over a month for them to actually reimburse me. I eventually got about $4,000 back, but that was pretty much all I got back because they couldn’t prove those charges were unauthorized, which doesn’t make any sense even after I made a police report. The only time that I had ever used my card online was through the DMV website for a $15 surcharge for my husband as I don’t really purchase online and I use it frequently for direct deposit.

I've had a NetSpend card for so many years and it's excellent. When I've had a problem, like a lost card, they've been very prompt in replacing it. I don't have overdrafts and I get my money a little bit sooner than I would any other way. And I'm on pension so it's nice to get them in such a reliable manner. I also use it to pay bills or make purchase online all the time and it's very convenient. I use the direct deposit more frequently but I have used the reload option, too. Either way, it's extremely simple. I like the features of NetSpend and I've been very satisfied with their service, that's why I have convinced several of my friends to get cards, and they don't complain anything at all.

I got my first paper check for my Social Security and decided to get in contact with NetSpend. The NetSpend team has been excellent and given me a whole lot of ideas. I'm working at managing my finances and NetSpend has been doing what I expected them to do, but I don't like the charges. They charge me $2.95 if I take out money from the ATM machine and then they charge me $2.50 on top of that. So it's about $5 per transaction which gets me a little bit, but other than that, NetSpend has been efficient and good so far. I'm pretty much satisfied with them.

It was three and a half years ago when I started working at Walmart, and a girl that was already a member told me about NetSpend. After I started with the card, I never thought about even getting a bank account. The most beneficial it’s been is getting paid two days earlier and being able to pay my bills on time. All I have to do is call and pay ‘em off my card. It is convenient and saves a lot of time. Some people charge for paying over the phone and with the card, but I think it’s perfect. I do not have to drive around everywhere.

I needed something that was prepaid and I heard from my friend that NetSpend is a good program. It sends me alerts when I spend and when I get money deposited. I like it because that helps me balance or budget better. I have used the reload option but it's the direct deposit that I use more often because I get a two-day early release of my check which is more convenient for me. Making payments online and shopping with NetSpend has been convenient as well.

I've been using Netspend as my debt card for about 2 years now after receiving my tax return on their card. It's fantastic for someone (like me) who doesn't like banks, and can't use credit unions due to bad credit. It's also nice to have all my information and all available features right on my phone. Their fees are some of the cheapest I've found as well, especially since they don't charge you anything monthly if you get direct deposit or deposit $500 in one month.

NetSpend allows me to have overdraft protection. I have a lot of bills that I'm trying to catch up on and they pretty much gave me the opportunity to have an overdraft on my account and still be active until my next check deposit. I use the direct deposit option more frequently than reloading, and it's been very convenient. On some occasions, I've used it to make payments online and it's been pretty easy.

I don't like to carry money on me so I got myself a NetSpend card. A friend of mine told me about it. It doesn't let me overspend and I can see what I got. When I call and ask them questions, their reps have been good.

I like NetSpend because I love the $9.95 plan where I can charge as many times as I want. They can also do bank-to-bank transfers and if I’m in the hospital, I don’t have to worry about how to pay the rent. I have all of my utility accounts set up where they’re automatically paid and it works out perfect for me. I also never have to worry about direct deposits. The only income I have is Social Security and that’s automatic deposits. I don’t use cash anymore for anything. I use my NetSpend card and if I ever need to know what my balance is, it’s right there. I get the automatic texts anytime a transaction is made.

I have had my NetSpend account for awhile and have gotten great service with 1 exception, receiving Payback Rewards from Hilton Garden Inn stays. I signed up for the rewards from Hilton Garden Inn stays last year and most recently in March of this year. I followed the instructions in the offers and have yet to receive the rewards. I have sent e-mail after e-mail requesting a reason why and have received a variety of replies; they can find no record of my choosing that offer, have to wait for it to be credited and the most recent one, Hilton Garden Inn is suppose to credit me with the reward not NetSpend. I actually called Hilton Hhonors (because you have to be a member to get the rewards which I am) and the Hilton representative told me he could not find any offers for NetSpend and that if Hilton offers cash rewards for staying at their hotels, they would be operating the program, not NetSpend.

I needed direct deposit for a job. I don't trust a whole lot of banks because I've had bad experiences in the past so I decided to give NetSpend a shot, and they've done me great ever since. I can spend more responsibly because I can keep track of exactly where every penny goes and when it's spent. It's very convenient.

I’ve been on disability and was sent a different card from another bank, and I found out about NetSpend from my roommate. He’s got it already and he told me to get one too. NetSpend had a better deal and the overdraft is what I was really after. I’ve been with them for about three years now and it's been great. I messed up on my overdraft account and they canceled the card, but I got another card so I’m okay. I pay a lot of money since I'm disabled, and the card helps because I don’t have the cash in my pocket by putting it on there. The direct deposit comes on when they send the check. Also, customer service is excellent. Every time I’ve called them, they’ve been right Johnny-on-the-spot. They always answered every question I had.

I have been hacked twice. How does this happen. I have banked with you for over 3 years. How do people leave. Takes twice as long to get money back than it does with traditional banks. My husband payroll card also same bank as NetSpend. What if his whole payroll check got hacked. Not fair.

I've been using NetSpend for over five years. It saves more money that way. I wanted to get another card from them to pay for stuff online, but they said I wasn't eligible for one. When I asked why, the lady said, "Well, that's what's on the computer." I stopped talking at that point because that didn't make any sense. I'm very dissatisfied that I couldn't get another card.

I'm very curious as to why there is a dollar taken without authorization and it's listed as something different every time.