Netspend Reviews

I had my card stolen and multiple charges put on it within a few days resulting in over $500 in charges. I have been going back and forth with the customer service department and no one can give me a status update! I keep requesting to speak to someone in the dispute department and apparently they don't have any way whatsoever on getting in contact with them. I even spoke to a supervisor who said he was going to contact them for me and ask them to contact me but still I haven't heard anything. My account was overdrawn $100 and I kept telling them that my direct deposit was coming in and I couldn't afford to lose any more money but they were completely unconcerned with my problem. I will never use them again as soon as I get all my money back!!

So I was told that there is a limit on my daily use on my card but it has never been that way before. The people in their customer service department are useless and when confronted will resort to lying. Do not use Netspend!! It is more headache than usefulness!! What a joke Netspend is!!

I’ve been with NetSpend for around 15-20 years. I’m 65 years old, and I’m a real busy man. I’m in the insurance business and got several cards. Many times I use a card for this and a card for that and then I got a personal card. At times, I needed to know about a transfer on a card that was outdated, whether everything was transferred and in which card it went to. NetSpend has always helped me every time I call. It’s like a secretary that takes care of my business when I got my hands on a lot of things, and I don’t have to worry because I know everything is all right. I know my business is taken care of.

I signed up for Netspend back in 2009 and they always sent my paycheck one day early. Now I signed up for a new card for my government benefits and they send my check 1 week EARLY! I didn't even know the funds were available. Why wait until the 1st of the month when you can get your money this early? I have proof they sent my government check 1 week early... This far exceeds any prepaid card I've known. Netspend has great customer service too. 9.95 is a small price to pay for getting your funds this early.

I love NetSpend better than I love my bank account. It's simple, efficient, easy, trustworthy and awesome! I use it to make purchases online, to buy or pay everywhere. I can pay bills. I can use it as a bank account. I can have money transferred directly to my ACE, which I do. I use it a lot like the way you use your bank account, and I do have two other bank accounts. There are no surprise charges ever. You pay one fee once month, you're covered and you're good. The nice thing that I like about it is there are no overdrafts and so no overcharge.

I have been a NetSpend cardholder for several years. Having this account is convenient and beneficial in many ways. I've taken advantage of multiple discounts over the years as well as the savings plan. Having more than one card allowed me to send money to my son when he was out of state with no problems whatsoever. I always know my balance and do not overspend. I highly recommend netSpend to anyone!

The NetSpend helps with the direct deposit and billing. It's easy to do direct deposits. I tried it when a friend recommended it. It's excellent and I've recommended them.

I got a netSpend card because I play games online. Instead of using a real credit card, where I didn't want unnecessary charges, I bought a prepaid one. I went into a Money Box to cash a check and I saw the card there. I asked the girl about it and she told me a little bit about it and gave me a Money Box card and then from there it went on. I've been a member since ’07. Since then I do direct deposit and the life benefits. It works for me than to have to go to a bank or use a real credit card. I’m able to use that card anywhere. I use it more for when I go on trips or conferences and I don’t want to carry a bunch of cash. I just load it on to my netSpend card. Also, I have friends who ask me for money, and I can tell them, “I don’t have any cash.”

My husband had a NetSpend before I did. I got it because I thought it was the easy way to have a card that I can use instead of actually having to have credit card charges. It helped me manage my finances better sometimes, not always. I'm often transferring money from my husband's account to mine, because he has his automatically deposited, and transferring money was very easy. It's also been useful when we've been traveling and had to do hotels or something. I would think it'd probably be one of the best things. I can use it as a credit card when I need to book something and I don't have to worry about paying my monthly payment. And when my card once got compromised, they reacted very quickly. They were really good.

I’m one of the original netSpend customers from whenever it was first rolled out. I manage my stuff better because I can access it online all the time. I can transfer money back and forth between the accounts, and my checks usually go a little bit early with direct deposit. It’s one of the best aspects of it that I really like. The main safety benefit I get from it is the virtual card. It’s one of the best features because I shop online quite a bit on eBay and Amazon, and I don’t give them my credit card number, but with the virtual card I can do that. I also have my check go to direct deposit. It’s an easy process because the form is already online. You just log in to the website and you go to direct deposit and print the form out and pre-populate. That’s about as simple as it gets.

Since getting netSpend, I have been able to manage my finances better. I use it for direct deposit. The process is very easy. I just want to put money in them instead of getting checks. When I call in, the team is usually nice and pleasant. It’s just that every time you go to the machine, you get charged a fee every time you use it.

I have been dealing with NetSpend for quite a few years now. Since using NetSpend, I was able to better handle my finances. It has been useful in getting my direct deposit and getting my money early. It's very easy; I don't have to do anything. One of the safety benefits that I have experienced with NetSpend would be the text alerts whenever my card is used. The interactions that I had with NetSpend's team are good. The few times that I've had to call for any situation were good. The only thing that I could say is that it's hard to understand the accent of the operators handling the call.

After reading through some of these reviews, I see that a lot of us are having the same issue. It seems that any check that is deposited by the US Treasury just isn't going to make it into your account for some illegal reason. I am a disabled vet and receive service connection due to injuries that I received while serving. Every one of the checks that was deposited into that account had to be traced. EVERY ONE!!! I rely on that money as I am not able to work and I never know when I am going to receive it, making paying bills and rent agony.

I was leaving California to come home. I had a large sum of money but I wasn't sure what banks were in Oregon that it would be easy to access money. So I went looking for just like a prepaid card that I could put cash on so I didn't have to carry cash around, and they recommended NetSpend card. I like the email alert as soon as you use it. I use their direct deposit more frequently and the process is easy. I’ve been at about three or four different jobs and I’ve just always been in my direct deposit thing and that’s great. I did have to use the reload thing a couple of weeks ago at 7-Eleven and that was great, too.

I chose Netspend because when I was in New Orleans for a period of time I can load the card in Los Angeles and then I can get the money off the card in New Orleans. I couldn't do that with other cards. I don't use the card that much anymore. I still use it occasionally like for certain purchases. I don't use the card that much because of the fees. They charge every time you use it or you got to pay a certain amount a month.

My overall experience with netSpend has been satisfactory service.

I've been with NetSpend for a long time. It was way back in 2004. I use it for the same way I've always used it. Up until recently, if I went over $2 or $3 up to $10, I had no problem whatsoever in going to the negative as long as it was under $10 because they've had me on direct deposit since 2004. But since November, I've been having a problem where it won't even allow you 22 cents over. I've called and they said there's no problem with my card, but it is. It is a problem and I've tried to resolve it many times and I get nowhere.

I found out about netSpend through an Ace Check-Cashing place in 2005. I went in there and there was something about prepaid services; I was interested in that and I've been with them ever since. I use both the reload locations and the direct deposit. Being a member has helped me manage my finances better. It’s good because it doesn't let me overdraw an account and I have my savings set up. Also, if there’s a problem, they alert you or text you. The text messaging lets you know what’s going on. Lastly, for the netSpend team, I didn't have any problems interacting with them.

Our daughter was going to college in Austin and we wanted a way to give her money and also to see when she was spending money and we could also get text messages whenever she spends something. And whenever she calls at hand, we could have it to her within the hour making it very convenient. It had everything we needed, the ability to put the money on is really all that we used it for and the immediate notification was nice. We are using the direct deposit more frequently.

NetSpend is an excellent service. I've been a member since ’04.

My netspend account was closed. However, after calling I was told I would receive a check for the balance in 20 business days. Every time I call, there is a different answer on if it was even mailed. All they can do is see when it was requested, and they have no idea. HOW LONG DOES IT ACTUALLY TAKE AND WHY CAN'T IT BE PROCESSED FASTER? No one has any information.

NetSpend is fine, as long as I don’t have to talk to customer service.

I was close to depositing income into this account. Googled reviews last night - mind you I just activated the card yesterday. After reading so many complaints on compromised accounts, missing money, etc., I decided to wait... Well lo and behold I received an email:

My account was compromised, closed & monies have been withdrawn... netSpend is telling me that they sent it back to the IRS but in fact, they have not. They refuse to give me any information where my money went besides the IRS. I spoke to the IRS 3 times & they have not received any monies on my behalf. NetSpend has giving me numerous stories as to why my money was taken out. I have not received anything from netSpend in writing about this matter.

I went to Ace to cash a check and they offered it to me. At that time, I needed to have a bank account to find a job and I needed it to get paid, at least my checks could go in the card. I'm glad to have done it. Have had it ever since 2009.

It all started yesterday after I made a purchase my account. Cards were blocked and I was told I need to call customer service. So, I called and not a single person could tell me why I have a block on my account and now I'm stuck without any money when I'm leaving the state I'm in tomorrow. My issue was never resolved as all I got from everyone is that there's nothing they can do, after speaking with 3 different people including a supervisor. The first person I spoke with, didn't have a clue about a thing going on and literally had me on hold the whole conversation without even asking me or telling me, then proceeded to transfer me to someone else mid-sentence.

I’ve had NetSpend for a long time. It’s accepted in a lot of places, so it has helped me a lot. I usually use their direct deposit, but there was one time it wouldn’t accept my social security number. It turns out they had my social security number wrong. Anyway, I got that corrected.

I have been with netSpend for over three years now and I could not be happier. An affordable plan with so many benefits and now a new, streamlined website that is just fantastic to look at. I honestly can't see myself ever going back to a traditional bank. NetSpend makes me feel like they really are there to help me and provide stellar service to me, whereas banks just looked at me with dollar signs in their eyes. I have always gotten prompt, courteous service from netSpend no matter how little or how much money there has been in my account. I cannot recommend you folks highly enough!

I needed an account for my check and I decided to go with NetSpend. It was convenient without going to cash a check. I use the direct deposit more frequently and the process was easy. When my debit card got stolen, the process was painless to get it resolved. They fixed it pretty quickly. With my NetSpend card, I was able to manage my finances better.

Someone referred me to Netspend. So far Netspend did what they're supposed to do. I've been able to manage my finances better except for the fees. With Netspend I am able to do stuff like with a normal bank account as well as pay online, pay the bills and do things over the phone. I usually use direct deposit with Netspend. The process is not hard at all. It's real easy. I also get text alerts if I any goes to my direct deposit or something comes out of the accounts. It's not really good since it's gone if somebody would go in and get something out of the account, but it is good to let me know as soon as possible if something has been taken out. Overall, I'm pretty satisfied with Netspend. I'll continue using it.

I had a card stolen and it was cancelled by Netspend, I did not give not being able to get to my money a second thought because of the card to card transfer alert and I could just transfer it to my husband... WELL I WAS WRONG... In trying to do that, I was notified that Netspend doesn't have the text alert transfer feature anymore and to transfer online you need a card number (which is blocked until my new one arrives). Oh and they were closed when I tried to call and transfer. So in not being able to get to MY money, I could not pay for my daughter's asthma medicine and also ran out of gas trying to go and borrow from a family member to pay for my daughter's meds...

That it was for security reasons and that my account was closed. She then informed me that I would be receiving a refund check from them. That was on June 6, 2014. Since then, I have been calling them and I keep getting different responses. I was told that I would be receiving a refund check between the 1&3 of July. I called today and the representative told me that I would be receive a check on July 11. What should I do about this situation? I am considering talking to my lawyer.

I purchased a reload pack for this company's prepaid debit card by mistake last week, and decided to order a card because I was given the option to either do so or just be out $40. I think I would have been better off kissing my money goodbye. This company is a joke. The customer service department blatantly lied to me on 2 separate occasions, first telling me I could get a refund of the money spent on the reload pack, and then telling me the card would ship overnight after a different customer service rep told me there was no possible way to get my money back. Also now that I have received my card, the fees are astronomical, $2 per debit purchase and $1 for credit! I have had a greendot card for years and have never once had to pay money to spend my money AFTER paying a fee to load that money onto the card in the first place. Paypal should be ashamed to have their name associated with this company, especially when they have had such success with other, more reputable prepaid companies for so long in the past. This company and product are an absolute joke. Avoid the netspend brand at all costs!

I walked into an Ace check-cashing store some 10 years ago and got the NetSpend card. I like the idea of a prepaid card because it can't be easily withdrawn. I actually have more than one NetSpend card. I have one that I use just for online purchases. I transfer the money that I'm going to spend over to that card and I use it online. There have been a couple of times that somebody has got a hold of the number and tried to use it, but they couldn't because I didn't have any money in that account. And I have my main account, which has direct deposit. I like that too for direct deposits. It just takes a few seconds to transfer money from that account over to the other that I use online. When I had a problem where the computer system wasn't allowing me to transfer money, they fix it for me. They are awesome.

I don't have a credit card so I decided I should get a prepaid debit card. With netSpend I was able to manage my finances better because what's on the card, that's all you could spend -- I have direct deposit on there. I always recommend it to people. I like the way they treat you and what I cant figure out they figure out for me.

I believe when NetSpend first came out, I saw it advertised. I decided to get in contact with them because I like the products and the services that they were trying to offer. I chose NetSpend over a different prepaid debit card provider because it’s local.

I got a card with $500 in April of 2013 and just over one year later (6/2014) I have $44.30 in fees. That is almost 10%. $23.80 was for inactive months, which is ludicrous (i.e. $5.95/mth maintenance fee) but there is also a $1 or $2 fee on every transaction and $0.50 to check your balance on the phone. This is not acceptable. Find a bank or credit union and get an account where they won't take 10% of your money! Also, you cannot remove money from this card except to another netSpend account, which perpetuates this cycle of unacceptable fees. Unless you have money to waste on Netspend fees, I recommend that you do not use this card! !

I got NetSpend for convenience. I’d send an email asking about being able to download into Quicken years ago. At the time, there wasn't an ability to do that, but now I can. So that got me sold... NetSpend allows flexibility for a lot of different types of individuals and it has helped me manage my finances better. The virtual account is useful for doing online purchases. I get money into my card through reloading and direct deposit and it’s all straightforward and pretty easy.

I first heard about Netspend at a Cash Checking place in Austin, Texas that was right up the street from my house. I was reading about the card and I thought I'll give it a try. I've just seen their application thing there and how simple it was and everything so I did it. Without a doubt, I've been able to manage my finances better. I use direct deposit and when somebody sends me money, they'll send me a card or just call and give me the card number and I can load it on my card right away so it's pretty convenient. The NetSpend team was really helpful. I recommend them. I'm very content with them and I'll stay with them as long as things keep going like they are.

NetSpend has excellent service.

I put money $100 on my card a while back. Well not even an hour before I got home, I had a text on my phone saying $89.00 of it had been used and I didn't use it. Today, I put $20.00 on my card and I think it's been used and not by me. I can't get text anymore to know and I'm still waiting for someone to email me back.

NetSpend was the only bank that I know I can get my money faster. It's alright but it's not what you say good. They take too much money from me and the overdraft. I get money and then they take a hundred for the overdraft but it's really technically my money. And when I'm talking to a representative, some of them could be nice while some of them could be real cruel.

I own a Netspend MasterCard and regularly reload it with various types of reload packs. Two weeks ago, I purchased a "Netspend Reload" pack from a Walgreens here in San Francisco. As my receipt shows, I paid $503.95 ($3.95 fee, $500.00 to be added to the card). An hour later, I attempted to activate the card. The Netspend website wouldn't recognize the reload card number. I waited another hour with the same results. I went back to the Walgreens, spoke to the manager who called Netspend, and waited for them to clear up the situation. What the Walgreens manager and the Netspend representative concluded was that the money got "lost In the transaction" due to a system error, which apparently happens fairly often. I was told I would have to make a copy of my receipt, my reload card, and fax them along with a signed letter of explanation to "documents@netspend.com", where the nice people at Netspend would take their time (2 or more weeks) to review the incident and hopefully credit my money to my account.

With NetSpend, I know my information is secure. I use their reload locations. You just go to the store and purchase the card and they come back and put it on the phone. The people have been great and courteous.

How this prepay cards can ignore their customers. I had an account. Someone took my card info, use it without my consent. Purchases total $490.00. I block the card. I call and call, DID everything they ask me to send to dispute department. Please give me a break. They keep telling me wait, wait. What happen to help the customers, NetSpend? Do not go with them.

I've had this account for over ten years. I've set it up for my direct deposit and the process was really easy. It's a very good account. I haven't ever gone really far in the negative which I like. It helps me budget a lot easier.

I have one complaint about this NetSpend account. It offers a $10.00 purchase cushion, however, I had this account for almost 2 years now and the purchase cushion has never worked for my card. As soon as I find another bank to move to, I will be leaving NetSpend. I don't like "false advertisement" nor do I like being embarrassed because of some feature that is offered thru NetSpend, but never worked when I try to make my purchases!

I wanted to use a reloadable card for credit card use and heard about NetSpend at a local check-cashing place. I started using it at their reload locations but now use it for direct deposit. It's fairly easy. You just have to find banking information and it didn't take long. They're usually very good and get the issues taken care of fairly quickly. It's been a pleasant experience.

I first heard about Netspend 12 years ago. I think I did an online search. I'm pretty sure I just searched online, I was looking for an alternative to the typical checking account. I’ve been able to manage my finances better since using my Netspend card. Also I have a record of where everything goes. I have lost my card a couple of times. They cancel everything immediately - will not let anything go through and immediately shipped me a new card.

I've been with NetSpend since the late 90s and I'm very happy with them. I was at Ace Check Cashing and I asked them questions about it. It sounded good so I decided to go that route instead of going to a bank. They're better than most banks. I had an incident where I was here in Nashville and someone was using my account in Florida. I got a call immediately and they took care of it before they even called me. I told them that I wasn't there and I didn't have any money stolen. They're very helpful. I love them.

I've been with Netspend for over 15 years since they started. I got a new card because somebody stole my wallet and I had bought a new card but I've been with them. I haven't had any problems. I have recommended them. There's five in my family that got cards.

I heard about NetSpend at a check-cashing place. I contacted them because I needed an extra bank account. Now, I use it for everything, including my direct deposit. It’s a great way to take care of your money; it’s wonderful and I never had a problem. The representatives are courteous and knowledgeable. Every time I needed to call NetSpend, it’s always been a good experience.

I'm a truck driver so the best way to spend money is to put it on a Netspend card. I get my money on the card via direct deposit and it’s a pretty easy process. I get to manage my finances better since using my card. Also, the Netspend team is great. I had lost my card one time and they cancelled it but then one time I was in North Carolina and somebody was using it in California. I had my card in my pocket so I don't know how that happened. They took care of it. It was like 6 or 7 charges that someone did and they refunded it full when I was in North Carolina. They handled that pretty good.

My experience with netSpend has been outstanding. I would recommend them to a friend.

Netspend loadable MasterCard & Visa as well, are very easy to use. The card is issued by MetaBank & gives u a Account & Routing number for direct deposit or any other banking needs. They have a no hassle referral program that pays real cash when you load the card. Cards look nice. You can use them at ATM's. There are some small fees for certain transactions, just like any other card. They offer text alerts & online banking. There's lots of locations to choose from to load money onto the card.

My account was hacked! Compromised is what it is. I have been in contact with netSpend customer service everyday and there is a different answer everyday! The customer service representatives do not know their jobs and they give out false information! I lost over $500 and nobody has yet to do anything about it! I have finally just contacted my attorney to get the ball rolling because I have yet to receive a credit or anything! I do not recommend this account to anyone! netSpend needs to get on their jobs!

My dad has a NetSpend card, told me about it and showed me where he got it. Before I had it, I used to carry a lot of cash. Now I use it for my direct deposit and the process has been pretty easy. I haven’t had any problems with it. Anytime I had a problem, they were pretty easy to deal with.

I recently purchased a netSpend card while vacationing in Miami, only because a friend purchased the wrong money reload card! Upon activation, I was asked to email or fax a copy of my drivers license, ss#, and proof of my address! I provided all necessary documents only to find out that they wanted more because my dl address is different from my cable bill...people do move right? I just cancelled the card and it was just that easy! The rep didn't even try to keep me as a customer, she hurriedly set my card to limited use!

I've used Netspend for 10 years or so. I don't have anything bad to say about them. Netspend is like computerized or an e-bank. I've never had any problems with them. They've never really treated me bad or taken anything that they weren't supposed to take.

Most of the time I use direct deposit with my NetSpend card. I get Social Security check and they deposit it and I pay my bills. It's very easy for me. Plus the lady up at the NetSpend store in Greensboro area, her name is Monique, and she's always very professional and pleasant. So overall, it's great. I am just having a little problem with my internet service so I haven't been able to receive the correspondence, any kind of balances or anything. I want to know if there is a way that it can be mailed out to me without a charge.

I've never had any problems with them. I had in my payroll check going to my NetSpend account. I would recommend.

NetSpend has been the longest association with any bank I've ever had and that’s a good thing. I'm on disability and getting my checks and whatnot can sometimes be a rather big hassle. NetSpend has been leading the pack as it were in making sure that benefits get there on time, if not earlier. So that's a really a good thing for me.

A friend of mine referred me to NetSpend a long time ago and it's been years I had the card. It's the first card of the kind that I've used. I get my direct deposit into it. So far, it has pretty easy. It comes in and I get a notification. That's what I like about it. Any transaction that's on my account, I get a text message and I'm happy about that. It's difficult that nowadays everything is done overseas and a lot of times you get to speak with people that you can't really understand due to the language barrier. Outside of that, I have gotten relatively good customer service. I'm satisfied with it.

I have no problems with NetSpend and I would recommend it.

NetSpend is fantabulous! My old Social Security card posts Social Security checks on it and I direct-deposit it. I lost my card and they were wonderful. I thought someone was using it and they took care of that right away. I've had it for years and I wouldn't trade it. I've had a great experience.

In emergency situation, I purchased a Netspend Reload Card in error July 2013. I put $40.00 on the card. I immediately realized my error and asked the clerk for a refund. She said I had to contact Netspend. Needless to say, after emails, phone calls, a promise of a refund, more calls, faxes sent, more calls, letters to the state Attorney General's office, and finally talks to Consumer Affairs in Texas, I still did not get my refund of $40.00 plus $3.95 reload fee. Today, I called NetSpend again and received two hang-ups. Finally, a representative suggested that I fax the documents, again. Hope I get my refund; I don't have money to throw away!

I've been a customer of netSpend since 2004, and I love them. The reason why is because they offered direct deposit where no one else did unless you had a bank account. This is what I frequently use every month. The process is very easy. I like it because you get it two days before you're even supposed to get it and there is no overdraft fee. You got a certain amount of money in there and you don't have to worry about going over. In terms of the safety benefits, I was actually charged over the amount so I went and contacted them. Within four days, they cleared that up for me. The only thing I don't like about netSpend is they're all foreigners that answer and you cannot understand them.

I had a good experience with Netspend.

I've been using NetSpend for years. I was able to manage my finances well with NetSpend until they called and told me my account was closed - that it was temporarily suspended. Then I got another text saying my account was closed or something.

I use Netspend's direct deposit. The process was a bit easy but the difficult part is at first, you can have as much money you want to out of the card and they don't charge. But now if I go get $2500, they charge me a lot of money to get $2500 out of my card and that's ridiculous.

I’ve been with Netspend for a long time and I've recommended them a lot. We had an Ace store right down the street from us, and I found out because I had problems online with my credit card, so I went to Netspend so I could use the card for shopping online. The two problems I've had with it is whenever I withdrew money it cost me $3.50. I’m already paying the $9.95 so I don’t have to pay all the ATM fees. It says on their website, anybody can read it, Free ATMs. So it's misleading. Also, before I had Netspend, my direct deposit went in way before. It’s really hard to reach the people at NetSpend. Every time I would call, I would have to go to the lost or stolen line to be able to talk to anybody. Other than that, you can’t talk to anybody. They would just shoot you from line to line to line or from the automated recording.

I had heard about Netspend through a friend and needed some source of having my check direct-deposited. At the time I found Netspend easy to use so I got one. I've been using it for direct deposit ever since and everything has really been satisfactory. It's been a great experience with them. I haven't really had to worry about anything, and they have the alert on my phone which helps a great deal also, because when I did have trouble with my card with someone getting the information, they got right on top of it. I haven't had any trouble since then.

I needed a prepaid card and NetSpend was the first thing I'd come across. It has helped me a lot because I'm able to make my payments and I can get direct deposit. They've been pretty active to help me solve any problems that I have with my card. They're excellent.

Things are okay with Netspend, got no complaints. I used both their reload locations and direct deposit and it's not difficult at all. With the reload, you just give merchant as far as direct deposit, your route and account number. I haven't had bad experience at all. They keep a log of everything, and that's a good thing.

I heard about netSpend a couple of months ago and decided to get it because it's one of the first cards that you get in prepaid and you don't have to worry about bank accounts. Overall, I'm not satisfied but I'm satisfied because I'm still here. It's just a lot of things that has made me want to move on. It's convenience that I've been with netSpend for more than five years. It's convenient that I know that I can pay my bills and get my medicines early.

I've been with NetSpend for 14 years now. For the most part, the people of NetSpend were very helpful. I talk to them every once in a while, like when somebody stole my card recently and I had to deal with them on that. The rep sat there and itemized each thing for me and helped me figure out what was mine and what wasn't mine and she got it taken care of. I also like the fact that I'm able to manage my finances very well. They notify you of everything you spend, they keep track of how much you have, and that there’s no hassle of getting my money deposited automatically or having things withdrawn automatically.

I've always had a great experience with their security issues and when I come across security issues on my own, using direct deposit is very easy. They're thorough when it comes to investigating the charges and then crediting the account as soon as they confirm that the charges weren't authorized. The only thing is the automated system. Sometimes you can get lost in it because of the fact that if you don't have your credit card with you, getting your account information would need you to speak to somebody. But other than that, I'm very pleased with them. The experience is amazing. I've been with them since 2005. I even have both of my daughters get an account with NetSpend.

We've had netSpend since 2004 and I really love it. My husband and I worked in Atlanta and we had our checks cashed at Ace Cashing. When my husband got his disability started, we cashed our checks with Ace, and Ace set us up with netSpend and it got our direct deposit ever since then. We especially like the fact that sometimes it comes a couple of days early, because that helps you out when you're on disability, knowing you'll get paid once a month. It’s also a lot better than carrying cash because you just drop the card in your pocket and go. The direct deposit process is really easy. My phone rings when the money hits. Every time I spend it, it rings and lets you know what you got. Overall, it has been great.

I needed a card several years ago and netSpend was right in front of me. I needed something to put my pay checks on and it was easier to do that if you use the card. I had one issue one time where I didn't receive money out of an ATM but it was credited back to me by NetSpend a couple of hours. But other than that I've never had any problems. It's just easy to use.

I first heard about NetSpend through Ace Check Cash. I was able to manage my finances better since using the card. I just needed my checks direct deposited. The team at NetSpend were very helpful. They’re great. I would recommend them.

I don't have much opinion to say about netSpend. It's just that right now, I have not changed. I have been using netSpend but I don't like the way they choose to handle some of their accounts but anyway, I'll be using them until I change banks. It's not too favorable.

thx to consumer affairs this issue is resolved, I got my money back, and a new card. Thanks again y'all. <3

I learned about netSpend when I worked for Ace Cash Express. I was an agent and part of my job was selling the cards. I don't know that there’s anybody that really market netSpend as well as I did. There were a lot of people that sold the card but never really told all the benefits. People didn't understand that they had other benefits with the card.

I went to an Ace place to cash a check and they signed me up with it. Having Netspend was very convenient. I am able to manage finances well with using Netspend and experienced safety benefits. I don't have to worry about losing cash or anything. I can use it when I go to the store and stuff. My interaction with them was nice and I liked it.

Don't do it!!!!! This company is terrible. I bought a reload pack for $300, called Netspend to load the $$$ on my Paypal card, gave the lady (Kris) my card # and pack # and the $$$ went into some imaginary account somewhere. Now they're telling me that they can send me a new card that should be here in 7-10 days... Will see... What a bunch of crap... If I have a payment 7-10 days late to one of these banks they'd charge me 20-50 a day but do I get anything when it's their ** up? NO!!!!!

I have been able to manage my finances better since using NetSpend card. It helps me; my money comes in faster than any other bank. It comes in earlier actually. Every place I shop at takes it; I have no problem with it. It seems to be more secure. I don’t usually carry cash and I use my card everywhere I go. I utilize their direct deposit more frequently. I’m on disability, me and my husband. It’s really easy. I've been on NetSpend for quite a few years now. I had a few problems where something would take out that I didn't know about or never heard of, and so when I would call them, talk to them about it there was one instance where I really had a hard time because the agency would not refund the money they took out, so NetSpend refunded it. I didn't have a problem there, but they did have to issue me a new card, because the next month the place did the same thing. Overall my experience was excellent. I have no problem with NetSpend.

About 10 years ago, my sister had a husband who drives big rigs and the truck drivers used netSpend cards to get paid direct deposit. She got me the card. I use it because their deposit is faster. I can manage my money better but being without my parents and a successful orphan, I've been on environments where people took advantage of me where I couldn't finance. I'm beginning to do it right now. NetSpend has been great. I was transferring money from one card to another and every so often they would stop it for security reasons without my permission and the information I send in may not be good enough. That's the only thing I don't like about it.

NetSpend has been great to me the last 14 years. I applied online in '99 or 2000, and they sent me a card, and I've been with them ever since. I’m on Social Security, so I have my Social Security check deposited on there. I like it that it gets there a couple of days early. I have a bank account but I don’t want to put it on there because they wait until the 3rd no matter what. I utilize the direct deposit frequently, I've used it for years now. But it’s just hard to contact NetSpend if you’re in the car or something to get your money back or if you have somebody to recall or if somebody charged something by mistake to get your money back. They go through all kinds of **. It’s not like a bank, they give your money back right away. They want letters and all kind of ** to get your money back. I've already recommended them to some friends.

Everything I've had to deal with them has been fine. I've had it since 2007. I use to pay my bills. It's one of those I use it for everything. I use direct deposit and it was very easy. It's been an excellent experience.

NetSpend is pretty cool. I got upset because they took away my overdraft courtesy and nobody explained the situation to me. I miss that because I could use the extra money whenever I don't have enough. I've had it for the longest time that I can remember. I used to go to ACE where I would always cash my check. Then they started coming out with the cards where I can have my direct deposit too. I'm very happy about their safety benefits. They're super and very helpful.

I received a text from Netspend about my balance letting me know that $430 had been transferred out of my account. I called and apparently someone called in pretending to be me and even answered the security question which is Really hard for me to believe since the answer I gave was a made up answer to prevent things like this from happening. So this money was transferred to another Netspend account. So to me it seems to be an inside job because it just doesn't make sense. So of course they cancelled my card. Now I have NO money because I have to wait 7-10 days for a new card. Also when I called yesterday I was told I would be contacted of their decision in 2 days. I called today to inform them that I filed a police report and was told they would get back with me by May 13th.. Really 2 weeks. Shouldn't there be audio from the call that was made from whomever requested the transfer?

When I have any questions, NetSpend take care of it as soon as possible. I use both direct deposit and reloading. It’s pretty easy to do. I would recommend NetSpend.

I heard about netSpend through Ace Cash Express, the check cashing place. I needed a debit card and it was the only one I knew of at the time. Since I've had it, I don't carry cash. Every time I've had a problem, they've always been real helpful. The only complaint I have is that I have a hard time understanding the people. I have recommended them and my fiancee got one too. They are awesome.

Basically, I've got no problem with netSpend. It's a pretty good service and I would recommend them.

My tax return was put on a netspend card..via turbo tax..and netSpend will not release my money. I have faxed my drivers license and social security card to 1-866-358-0526 over seven times..I have contacted netspend thirteen times..I finally got got to speak with a supervisor "celina" employee number **. She was not able to confirm the faxes were received..I cannot get any info....someone please help.

I love netSpend. They are wonderful. I've been with them for so long they are like family. It's a good debit card. I never had any issues and when I did, they told me what I needed to do in order to solve the problem. Somebody got my credit card number one time and took all my money off my card and I had no idea how or who. They ordered something from some different state and sent it to not where I live but in the same town. So it was a big mess and of course I had to get a police report but netSpend was awesome. They gave me my money back. I cannot tell people enough about netSpend. They are a good company.

I am currently in the process of having Netspend investigated through several government agencies including the FBI in the state of Texas (Travis) county. Over 2 weeks ago a client of mine had her tax refund deposited on one of their prepaid debit cards. Needless to say only a portion was credited to her card and was suppose to be sent the next business day within 24 hours!! When she awoke that morning she checked her card and the money was there; however, within less than an hour she arrives at the bank to withdraw the money only to be told she had insufficient funds!!! Her house had caught on fire a few days prior so Red Cross was paying for her and her children to live in a hotel until she was able to secure a place. She found a place and was hoping to use the money to pay to move in so she and her children would not be homeless!!

I have been with NetSpend now for about 9 years. I have watch them grow and they have watch me grow. NetSpend always have been very considerate with me. Whenever I had to write NetSpend or call them concerning bank issues I have never been disappointed. But this last concern of mine they took care of so nicely that in fact I was even more surprise and grateful. I had ordered some items from a very nice place and there was a mishap where they accidentally charged me twice for a single order. This did not overdraft my account but the third withdrawal from the same company did. At that point I called the company and they put all my money back into my account and actually paid my overdraft fee of $15.00.

I first heard about netSpend through my daughter. She had it, so I decided to try it myself. I got direct deposit. I like the card because it’s easier and it has helped me manage my finances better. It would be on the card whenever I need it. I like it especially when I take home early. It helps me on my bills and if I go out on vacation. If I need my car fixed, I can get it fixed. I don't have any problem. I call them and they're all nice. They're very respectful and they treat you right.

I first heard about netSpend in Ace Cash America. I've been with netSpend for 10 years going on close to it. I decided to get in contact with them because I needed a better direct deposit. I was with Bank of America and I was ending up spending too much money on my debit card and netSpend didn't do all that fees or overdraft protection, which I like. That's what made me switch. I have been able to manage my finances much better. The safety benefit I like the best is the text if there's a withdrawal or something.

My experience with NetSpend has been wishy-washy. I've been on it for I don’t know how long. I just happened to see it in the check cashing place. I needed a card to be able to put money on. I struggle with everything being taken out. I was trying to get the overdraft thing and I went on the computer. I couldn't get it on the computer. I feel like they should know that by seeing it on their computer and should be able to sign us up instead of going through all that, instead of you going on the computer, you filling out the information when they should already have that information in there, your transactions that I’m going through because my check is deposited to my account.

I am supper pissed! Netspend sends my an email saying that I need to call them, there is a problem with my account! I call them and they tell me my account has been closed for suspicious activity! They are full of **! Mind you I had a dispute on my account because I never received my card when I had my tax refund and someone stole over $3,000. Netspend just does not want to pay me! I have contacted my lawyer and am filing a civil suit and I have contacted the FTC and BBB! Netspend sucks. I can't wait till the day they are no longer in service!

NetSpend changed their website and I'm not too happy with it. I like the old website that told me a little more. They also keep charging me a dollar every time I do anything, but it's probably better than others. The card is okay and I have recommended it to my brother. But he's got a card that doesn't charge him every time he used it but they don't put the money on the card as quick as netSpend so I like that part.

Netspend put a hold on my tax returns and claimed I needed to send them more documents to verify identity so I did within 24 hours as needed. I call them the next day because they said they needed 24 hours to review the documents and they told me they sent the taxes back to H&R block. How can they after 24 hours?

Reference #**: Customer service that gave me false information. They were supposed to protect my funds from fraud by turning off my card and preventing a company from debiting my card. Netspend said they deactivated my card and gave me a promise that this company will not be able to charge me again. But Netspend did not do what they said they would do, and this company was able to steal $369.00 from my account and Netspend will not claim ownership of their mistake. Every time I ask to speak with a supervisor they transfer me and have me on hold for 40 minutes then the line hangs up... If you value customer service and a bank that will protect your money I would not recommend Netspend at this point.

I've been with Netspend for a long time through an aid program back in 2004. With this card, I didn't have to go wait in line. I use it for my direct deposit. They put my checks down on Fridays before, and that's it.

I decided to get my tax refund loaded to a Netspend card which IRS said was loaded in February... Needless to say, I have yet to get it Netspend sent me a card that had been canceled and every time I contact them they tell me a new one is in the mail... I have yet to get it or my refund.

I am happy with my NetSpend account. I would and do recommend this card to others. I have had a few people get a NetSpend card who also like the card and told me they do.

I've been with NetSpend for years and since having the card, I've been able to manage my finances better. Since everything shows up right away it's easy to keep track of what's processed, what's posted, etc. For the most part, it's been really good and I haven't had any issues. They were knowledgeable and explained the product and process thoroughly, I rarely ever had to call.

I'm a user and a seller of NetSpend also. I worked for a grocery company and we started selling them. As a promotion, the store gave us one to each of our partners, and that's how I got a hold of it. It's a good card. I do recommend my card to anybody but there are times that I don't know why we sell it. The customers come back, telling us that they can't activate the card. So that's where I'm like oh these people really make us go through troubles, right? I have to make several calls and have the customer get their money back. But personally, I don't have a problem with it. I use it every time I have to reload. It's very convenient. I use the debit plan and sometimes the credit. I don't have fees so I can use it either way.

I have no problems with my account. The only complaint I have is I am unable to delete or remove an ex-husband from account so that I may now add my current to it. It is upsetting to see his name as a past cardholder as there was domestic abuse involved.

I like the convenience that I have with NetSpend. It is more private than other cards. It's not linked to my checking account, so whatever I put on the card, that's it. If something was to happen, I won't be totally lost. I use direct deposit and I also put money on the card if I'm going out of town. I'm able to manage my finances better. It's like my lunch money. I know it's on that card so I don't have to keep hitting my checking account and overdraft on my account if I'm not keeping up with. I like the fact that it has direct deposit. It goes in the day before. I have it linked to my phone, wherein when I use the card, it tells me how much I used.

I am pleased to highly recommend NetSpend to other consumers. My experience with NetSpend has been great. They offer great customer service when I call and I have the convenience of doing many activities online. NetSpend does more by simplifying features like getting direct deposit, transaction alerts and other great online features. Thank you NetSpend.

When I noticed the card at our local store and I did not have a bank account, I decided to go for it and it turned out great. Now their fellow co-workers signed up with Netspend and not through the store like myself. I now recommended it to others such like my family and friends. I now have two Visa Accounts. This makes it a lot safer and now I even pay my bills a lot faster. Before, I had to get money orders. So Visa-Netspend is the way of Tomorrow Today.

I love Netspend. I got it from my company. What I like most about it is that it's like my savings card that I could just add my money and I could spend it the way I want to spend it.

I don't use the NetSpend card much. I just give a little deposit on it and that's about it. Had I not been working there, I probably wouldn't even have a prepaid card because I do have a checking account. We got the card through our job. But it is a good little card to have, don't get me wrong. If I had to use the prepaid card a lot, it would be a NetSpend card.

I would recommend NetSpend. They may be a little pricey when it comes to transferring from one card to another, but actually that's my own issue. I have no problem with my card. The only trouble that I had back in the card was that I use it to withdraw. When I needed to transfer money, I can't transfer it myself, I always have to wait for somebody to transfer it for me and then they say go online. Well, what if you don't have a computer to go online and do it? And then it takes forever when you transfer. I answer all these questions and I know they're trying to keep my money safe.

Not only do they not fully tell you of the charges they make from YOUR account after you set it up, but they WILL NOT let you do any online shopping with it, or transfer it to Paypal. I got one solely for those purposes because netSpend was the only Visa card I could get from the store, and after buying it AND SPENDING THE ADDITIONAL $5 FOR IT, THEY DON'T HELP SET UP THE ACCOUNT HARDLY AT ALL. They are all stupid people from India who can barely speak English and have to ask you to repeat yourself constantly. I called 5 times before one of them ACTUALLY helped me, and one of them hung up on me! Bad Service. They would let a guy call and activate it at 17 but not a girl. VERY SHADY, DO NOT EVER USE!!! I will never use again!

I like my Netspend prepaid card. I chose them because I hate carrying cash and at that time, Netspend was closer to me. I didn't have to go anywhere but up the street from me. I have direct deposit on it which helps a lot too. I've tried things around here in town and they've always miscalculated my dashes and dots and I lost a lot of money in banks because they didn't go by what I wrote down. With Netspend, I haven't had that problem. If I have any problems, I can call Netspend and talk it out with them. Sometimes they do get behind when money comes in, how it's taken out but they do catch up to me mostly later. Most of the times I get notified when I take out money and sometimes I don't get the message until the next day.

I have had a CARD FOR SEVERAL YEARS from NETSPEND but JUST STARTED USING it in JUNE OF 2013. I HAVE HAD NOTHING BUT PROBLEMS from this company. THEY HAVE STOLEN OVER 2000 DOLLARS FROM ME SINCE JUNE. When I call they at first acted like they were trying to fix it, but ever since I told them I have access to a computer and have looked over what is on my statements and I wanted to know why they are taking this money from me. They put me on hold and never come back or hang up on me. They say there is no supervisor to talk to and when you finally get another person they tell you that everything the person before told you... It so crazy how this company can get away with stealing from us. Come on people lets pull together and do something about this..This company needs to be shut down before they get rich off of us, people who can't afford to do anything about it...The more people we can pull together the thicker our armor and the louder our voice is. Even without anyone else if it's the last thing I do, I am going to make it a point to make sure they will never do this to another person.

Love my netSpend card. Works great with my budget. And truly no hidden fees.

I needed a debit card to put my gift checks on. Direct deposit is easier for me. I've had very good experience with netSpend.

I used my NetSpend card for putting my food money on it, so I don't have to walk around with cash money.

I had netSpend for 10 years. I never had a problem. I have been able to manage my finances better by using my card. I utilize both reload locations and direct deposit. I find direct deposit easier to use.

I've been with Netspend for 8 or 9 years. They’re pretty good and I haven’t had any problems with them. Somebody used to take my checks out of my account and transfer them down to Florida somewhere. I got in touch with Netspend and they blocked it right away. It doesn’t happen anymore. They call or email me every time I spend money. I don’t have to worry about it. I can always call them back and get phone numbers, addresses to find out where my dollars are spent, just if I have a problem. Netspend is A1 on my books.

Everyone should get a NetSpend card.

Do not (!) I repeat, do not get a NetSpend card! They will overcharge you any chance they get. Multiple times they have changed my rate plan without notice and overdrafted me. And when I try to reach a customer service rep they give you the run around and do absolutely nothing to help you. Plus they outsource so you'll be lucky if you can reach somebody that actually speaks English! They have froze my accounts on several occasions also for no apparent reason. These people are crooks! Avoid them at all costs!!!

About 5 years ago I began using NetSpend and have had no problems with their service. I continue to use my NetSpend card to buy groceries and to pay for other services. The convenience of being able to check my balance by phone, use ATMs at a low cost and enroll in a monthly fee plan have enabled me to plan on how I use money. Would wish to enroll in direct deposit but my former employer did not offer that to all employees. Thank you and keep up the good work.

I absolutely love NetSpend. I am saving so much money than what I was from bank fees. I just wish that the price for loading money onto your card was less expensive.

I got my netSpend card 7 years ago. It has not helped me with my finances but at least I can walk in a store and buy what I want. My interactions with netSpend have been fairly good so far until they started telling me lies, that they can’t give me my service alerts. They're telling me that they can't beep my phone or give me alerts about my card because this company won’t let it. If they dial that number and gave me my alerts, I'd keep my alerts. For some reason because my plan went down from $10 a month to $5 a month, now I’m not getting the services that I was getting in the first place. My overall experience with them used to be okay.

My NetSpend prepaid card has helped me learned how to effectively manage my money and I'd recommend this great opportunity to anyone.

I use my Netspend card every day. I love it. The only problem is the load limit need to be unlimited!!!

I went with Netspend because of the convenience it offers. Using the card made it easier for me to manage my finances. Netspend had been friendly if I needed something. Overall, NetSpend is convenient and nice.

I have been using your product since you started, I think that was in 1999 but not sure and I haven't had any problems!!! I really use it a lot.

I am pleased with NetSpend. My daughter was the one that got me the card and at first I said no because it would be too much trouble. But I was totally wrong. When I need money she transfers it from her card. And when she needs money I transfer it into her card. It's so easy because the store that I go to puts in the money for free. The only thing is that when you take out money I am charged $3.00 so I have to make sure I have that amount in it. I love it that when I use it I am not scared if I go a little bit over when I go to restaurants because you never know what extra charge they will put in there. I do not get denied or embarrassed.

I switched to Ace Elite because the BANK Fees were Killing me. It was easy and Now it's so convenient also that I still do all my shopping/Bill paying and still as easy as being with the Bank. Only now NO MORE Overdraft Charges.

I've been with NetSpend since 2008. I like that I can receive text messages with my balance. I like that I get a text at the start of the day with my balance. I am satisfied with their customer service. They are very knowledgeable and helpful. I would never trade my NetSpend account with a traditional bank account. I've recommended NetSpend to a lot of people. So far I know about 5 people who took me up on my recommendation and got a NetSpend account. The website is easy to navigate, even after their updates. KEEP UP THE EXCELLENT WORK!!!!

NetSpend has the best customer service. Also I never have to worry whether or not my money isn't going to be deposited. I also love the fact that they can text you when you funds in your account.

I love using Netspend, very convenient. Just some ATM is ridiculous to use to bring your own money off the card.

Very nice ..good attention and helping, thanks you very much.

I have been a Netspend card holder for 7 years and recommend it to everyone who is needing a good reliable account with great benefits and decent fees. I have always had great experience and couldn't ask for better service.

I like using my NetSpend card very much. Direct Deposit, unlimited transactions for $5 a month, $300 a day withdraw at Ace for free. Way cheaper than a bank account. And just as safe.

I have had three incidents of unauthorized internet purchases. In every case, NetSpend has restored my funds!

I love my card.

I Have Been With Netspend For A While Now And They Have Great Service. Whenever I Have A Problem They Try To Correct It Promptly.

I've been with this bank since Feb '11. At first it was ok, not too bad. But over the last year or so they have caused me to consider moving to another bank. You can't understand their customer service reps since they outsource to India. There is a huge language barrier to cross to get them to understand what you are saying. You have to pay to speak to a rep. If people don't have a computer or they are older or disabled and can't use one, they are forced to PAY to get help. Pfft hogwash. They do not send out ALERTS consistently. I can go for weeks spending every day and not get a balance alert, then get one or two and nothing else for weeks. Once I find a bank that is a little more customer friendly, I'm leaving Netspend.

I absolutely love my Netspend card! I would not bank any other way!!!

I am not happy with the MONTHLY fee charges that incur for each month. I was not aware that the card would have any charges. The ad at Turbo Tax stated the card was FREE, unfortunately the FINE print stated for only one month! This is terrible!!

My experience with Netspend has been a great one. I been with them 8 years now and I can't complain. I'm on the fee advantage plan that's when they charge a 1-time monthly fee of $5 to avoid the other charges every time you swipe your card. My money is never late, I receive my payments in advance just like I was told. The customer service team also is great when it comes to providing info or problem solving. I am very glad I chose Netspend, I have recommended before, and I will continue too. Thanks for great service.

I am extremely satisfied with every aspect of my NetSpend card. I've always gotten great helpful customer service when I needed it. I would highly recommend NetSpend!!!

I love my NetSpend acct. I have direct deposit, and signed up for the monthly $5 service charge, which eliminated the other fee charges at each "swipe", during various purchases in one day. Thank you NetSpend.

It was simple, convenient and productive with presentation and results. The card was also very secure and I love the updates. As a result, as far as I'm concern, it's better than the bank and there was no problem finding outlets that support the card. Fantastic!

I'm happy but I wish I could have the overdraft back. It has help me out a lot when I need it. Anyway as long as I have direct deposit and it's my money why shouldn't I have the overdraft.

I have been with NetSpend since 2009 and I am very satisfied with their prompt service! Every issue (which not many) they resolved it in a timely manner. NetSpend beats Chase Bank hands down! Keep up the good work NetSpend!

I love my netspend card. I have only had one bad experience with the card. However, once that issue was resolved, no problems.

I really like the feature that sends a text with your purchase information and gives you an updated balance. This has helped me to keep track of my balance, not overspend and budget better. I also have the overdraft protection, that I rarely have to use, but I appreciate the option, but that they tell you not to use this as a long-term financial solution. It has helped receiving my direct deposit a day early! I am very pleased with my card and account.

Overall my experience with Netspend has been positive. Once I had a problem with changing my password for security reasons, that was resolved quickly through Customer Service. Thank you Netspend for the service you've provided me!

I've been a cardholder for VERY close to 10 yrs. now, with the exception of a problem with discontinuing an automatic monthly ongoing payment that I wanted to stop, and customer service was very helpful in that, I've had absolutely NO problem with NetSpend. The people on the phone whenever I HAVE called was very helpful and satisfied all my concerns at the time. Being a customer and cardholder, I've been able to save some money AND not spend so fast the money I have. For the first time in my 61 years of life, my monthly bills are ALL paid ON-TIME and I find now after retirement, I have more money at the end of the month than I've had every month for my entire life. The only thing I regret right now is that I can't make another me with another NetSpend card, lol!!

I think it is awesome, convenient, and love it!! Besides the fee for ATM, it is fast so you know what you spend automatically so you really know what you got in there. No penalties for spending over what you have in the bank because you already know with the text alerts. Awesome. Yes, recommended by me!

I use NetSpend to pay my bills every month and for other various purchases. It offers great flexibility and is accepted everywhere. I have told quite a few people about this card already and will continue to suggest it to people. Thanks for a great service.

I have no problems with NetSpend. They are really good and they always help me out with my problems and answers my ?s all the time.

NetSpend is fantastic because I'm informed of My balance on my card. No more guessing the balance. Thank you.

I am able to manage my finances better with Netspend. Every time I get money on it, it lets me know. When I get my direct deposit on my insurance and my veteran money, they let me know. Every time I spend some money, it also tells me right away. If I’m going to the store and spend some money, before I can get out the door, it comes right on my phone to tell me exactly what store I was at, how much I spend, how much is on it. I'm a senior citizen. I go to the same stores and NetSpend has a record of where I go. If something happens, I can call and verify I ain't never been there. I ain't worried since nobody can get my card and go buy something without me knowing. Once I called because DirecTV or something took some money without my authority and I got my money back. It's also easy to load. I go to CVS and only costs me $3 to load money on it, $3.95. I'm happy with Netspend. Netspend has been good to me. I'm not going anywhere. It's been wonderful. It's been a lifesaver!

I RECEIVED MY "NETSPEND" MasterCard yesterday and upon review I immediately cut the card up! Didn't anybody notice that there's a $5 plus charge per month? That there are charges for every transaction you make in varying degrees from $1 to $6? $1.00 to buy something; $2 to buy it another way; $5.95 if you fail to use the card for a while!!! WAKE UP OUT THERE, FOLKS!!! They are a rip-off card company that wants to take further advantage of people who can't get a card for whatever reason (although ANY credit union will issue you a check/debit card, which is basically the same thing, but FREE!!!).

I have both cards, I think it was an error on your part. There are more transaction on card ending in **. I have not used that card since December and both cards are in my possession. These are the purchases: $9.27 / 25.00/ 25.00/ 28.04/ 25.89/ 21.49/ 43.09/ 4.99/ 5.00/ 5.00/ Wal mart in Bentonville arus, chucke chese in corona caus, j&k hock enterprise in mira loma, corona caus, I don't know anything about those places.

I have had a wonderful experience with netSpend and I've been telling my friends about it. I have hooked a couple of them up with netSpend.

I was told in order to get someone else's check deposited into my account, I would have to go online and have them added to my account. I did just that. They took $4.95 for another card yet sent my deposit back and still sent me the card added this person to my account. I use to have rave reviews for NetSpend but after the terrible customer service and now the check is late and we are behind in bills.

I love everybody at NetSpend. Everybody is very helpful and very friendly. I've been with Netspend for about eight years now. The card is very easy to use. Whenever I have an issue, they go ahead and decide this for me. That's what I love about them. Keep up the good work!

I received a text from netSpend stating that 70.00 was deducted from my card and paid to Irving, CA with a phone number attached. I called the number and it was to the City of Irving, CA's finance dept. I live in Miami, FL. I did not authorize this transaction and customer service was terrible. I kept getting someone with a strong accent. Finally, I reached a supervisor who I could understand and he had an attitude. 70.00 is a lot of money when you are barely making it. I was told that it would take up to 45 days to investigate and reverse the transaction, which doesn't make sense. The transaction was pending so why couldn't they reverse the charges? They were uncooperative and insincere. Once this matter is resolved, I am going to cancel this card and stick with Walmart debit card. They have reversed a charge before for me when the gas station charged me twice and now they are telling me that they cannot.