Netspend Reviews

I needed a solution that was easy, simple and yet safe for myself and family. I'd gone through a financial crisis and a credit card was not an option. NetSpend has been that financial support and connection that's provided me with a solution to regular banking.

Best card ever.

NetSpend is not only a company for business but a company that cares for their customers and shows loyalty to each and every program provided by NetSpend. Thank you.

I love NetSpend. It's better than having a bank getting charge all those fees, and the people here are great.

I like my NetSpend card since it doesn't allow me to overspend. I'm not an over-spender, so I really love that. My experience with Netspend is very good. If I could find somebody that I'd recommend to it, I'd do it.

I love this prepaid card. I use it for my direct deposit and to order online all the time. Very convenient and the fees are lower than others. I also like that I can get messages when my deposits are posted and I can track my spending. Thanks.

I am very satisfied with the service that I have received from customer service and with the card in itself. I recommend it daily to people, and tell them the benefits of having a NetSpend card.

I have been a NetSpend customer for as long as I can remember somewhere around 10 years probably more and I highly recommend it to all of my friends and family. I get my payroll direct deposit a day earlier than everyone else I work with, the interest on the savings account beats any bank or credit union, the customer service is fast and top notch. I love that I get a text message anytime I have a deposit or spend money, I honestly believe it would be very difficult for anyone to steal any of my money without me knowing instantly. NetSpend is worry free and accepted everywhere. I LOVE MY NETSPEND ACCOUNT!

I love my NetSpend. It help my family so much when we need to pay a bill or buy items. It so simple and great.

It's a safe and friendly service, great customer skills. I LOVE MY NETSPEND CARDS.

My NetSpend experience has been great. I enjoy being paid 2 days early, helps me out during time that I need money fast, I also like the fact that you can redesign your card. In all I think NetSpend is a great card to have and use.

This is such a convenient and easy way to shop online. I haven't had to reload it yet so we will see how that changes...

Ever since I joined the NetSpend community I have felt a sense of security with my money. I have given up on banks and tell everyone I meet about NetSpend. Every transaction I make is followed up with a message to my phone. I know immediately if my card had been used and not by me. I had such a transaction which I didn't authorize and it was quickly taken care of. Lucky for me it was my daughter whom I had (old age) given permission to use it. I applaud all the staff for their diligence. Please keep up the good work.

NetSpend has offered me the most secure spending experiences on and offline that I've had. In the past when I've made purchases online, I have gotten overcharged and at times recharged. NetSpend has allowed me to shop safely and more confidently and also without causing damage to my bank account. In case I lose my card it's easily replaced. Thanks NetSpend.

I like it because I can trust you. It's very secure everywhere I go and paid with my NetSpend card and I like the security you have people. I love it!!!

I was extremely satisfied with my card. I had no issues at all when I used it at atms or retailers. Thank you.

I love this card. I do everything with it - pay bills. Love it.

I have really enjoyed my NetSpend card. It has really given me the freedom that I am really looking for. The only thing that I would suggest that you change would be that should charge so much to the person that is using this card.

I am please with how credits are placed into the account along with my direct deposits. I am not pleased with the security of the card account. There needs to be levels of questions before access to the account is granted. Thanks for resolving these issues and I am pleased to be an established customer.

It's been an enjoyable experience being a netspend customer. The customer service is excellent. I have referred several friends to join netspend!

Netspend is great, keeps me up to date with account balances and every transaction is sent directly to me via email which makes me feel very secure.

This card by far is the best. I have had card before that have been difficult to use and don't offer enough options. As a single mother it gives me the added security I need to manage and save money. I also love the fact that I can use it to pay bills online and not worry about overdrafts and things of that matter because it comes straight off the card. I love the text message and email alerts after every transaction. I would highly recommend this card and I do recommend this card to everyone looking for a great prepaid card in my area that I talk with on a daily basis. Thank you NetSpend you are a single mom's helper in more ways than one.

I would recommend Netspend to anyone who would love to get paid two days earlier. I even received my tax return early. The card has been and will continue to be beneficial to me and my family.

My Netspend is the most valuable thing I have. I have been with them for years and no where else can I get all the benefit of a credit card with all the hassle. I always know how much I have. It is an asset to my life.

I've had NetSpend for years. It’s been a long time. I had a good experience because I let my daughter had it when she was very young, and she loved it because she could see everything on her cell phone, she could go back on the computer and look at everything. Everything is saved on the computer for a long period of time. Over years, it doesn't wipe out, because if we find something that we didn't pay for, we go back on the computer and find it. I like the direct deposit; it’s wonderful. My daughter loves the direct deposit. They’re very efficient, right on point on time when it comes to alerts. It’s a big help and you can transfer money from one card to another and in minutes. It won’t take long, my daughter can be in Florida, I can be in Glen Burnie, and it’s like she’s next door. I love the service. It’s really good for young people to start out that don’t know about credit cards. My daughter heard this when she was 11 and she knows how to spend money a whole lot better.

I am very pleased with Netspend. Whenever I have an issue I can call customer support and my issue is fixed within minutes. My paycheck comes in a day sometimes 2 earlier. I am really happy with netspend. I wish they offered payday advance service.

I've had NetSpend for years. When they first came out, we were going to Arkansas and we were at an Ace Cashing place and I was scared going out of state putting money in the card. I was afraid it wouldn't work or anything but I never had a problem with it. Then my husband and I both retired and we had our cards, direct deposit. I love it. I have no problems with it except getting the right people on the phone. It takes a while and you have to press this and that. My daughter uses it too.

So I did some reading around before activating my card, and I decided to move forward with the activation. I loaded $40 initially, and to my surprise the $20 was credited instantly. I expected it to take the typical 5 or so business days - but it popped right up! As of 3/1/2014, I can verify I have been able to use my card. I saw another user complain about gas authorization, but this is normal especially with PREPAID cards! Normally they pre-auth for $100, so IMO the $55 pre-auth is a good deal especially with a prepaid card. If you'd like to earn your free $20, you can use my REFERRAL (not promo!) code of **. So far I haven't had any issues with this card, plus it's always good to have one to use for your XBOX Live, GameFly, Hulu, Netflix, etc. trials so they don't go grabbing after your actual bank!

I and my mother received these cards so that I could get money to her in TX when I live in VA. Had no problems until this security thing this month. You are asked to go online and change your password for security. So we did on both cards. Then without any notice I went to transfer money to her from my card and I am told to contact customer service. So I contacted them and I was told there is a block on both of our cards for security. I ask for them to lift it. I was told would take 2 hours to be lifted. OK!!! I waited 2 hours, mine was lifted, hers was not. So I called back, was given the run around (was told that is 2 business hours today is Saturday meaning Monday).

In January 2014, I filed my taxes with Turbo Tax as I do every year. Unlike past years, I did not have my debit card with me at the time of filing so I opted to have a Netspend card sent to me. After my taxes were submitted and accepted, I patiently sat and waited for this card to arrive. About two weeks later, I received an email that said the card was cancelled to call the Netspend Corp. I called and an error on my behalf, the card was not shipped. After correcting the problem, the customer service representative assured me a new card would be issued. The representative on the other line of the phone told me my card would be expedited to me, I also had them ship it to my job to ensure I would get the card. I was told by a "supervisor" the card would reach me in 2-4 business days, by Wednesday.

I have had NetSpend since 2004. What I like about the card is the early pay from the direct deposit and the fact that I can transfer money back and forth to my daughters. They have a card also. Sometimes I use their reload locations. I love having the card.

I ordered some clothing from Torridon February 14th. A payment posted to them February 19th. The hold is still on my account from February 14th and it is now 14 day later! I have had a car from Torrid fax 3 request to release the funds and I have called customer service at 3 times a day for a week, they actually told me I didn't need to call anymore. I have an emergency and the funds are desperately needed. I used to work for a bank I understand about holds but I have never heard of letting a pre-authorization from a department store that's already been paid sit on an account for over 2 weeks! I feel like an idiot every time I have called Torrid who has been extremely nice to me! Never again will I use NetSpend ever!

I've had NetSpend for over 10 years and I just called to renew my card, get a new card. Because my old card had cracked a little bit and before it break all the way... They've changed so much of their stuff and the things that they were offering I didn’t have it on my old card, so can’t decide with that complication when I asked for a new card. But when I talked to them about it they say "well you need to get an updated card." Anyway, my experience with them is fine except that I was getting charged for everything I do and every time I used the card, but they have another program going on now that automatically takes $5 off your card and you get a chance to just use it and not worry about taking money off every time you use it. They have an overdraft protection thing going on too. I heard about that through my daughter.

I recommended my son get a Netspend card for his refund when I did his 2013 tax return for him using TurboTax. We used my e-mail address for communication regarding his refund and also for his Netspend account because his computer is broken. He received his card in the mail and went out to make several purchases, one of them being for gas at a Chevron station. After making this purchase I received this e-mail from Netspend: "When paying for gas at the pump there is a minimum advance hold of $55 placed by the pump. The difference is released within 7 days." My son was charged $120 for a $20 gas purchase and now has to wait 7 days to get the excess refunded to his card. How can this even remotely be legal? We are outraged!

I decided to receive my Tax Return on a Net Spend pre-paid card. My taxes were filed, approved, and I received email confirmation from Net Spend that my card was being mailed to me and that if I did not receive it within ten business days to contact Net Spend. I did not receive the card and I contacted Net Spend to report that I had not received the card and to order a new one. The Customer Service representative verified my mailing address and informed me that a new card would be mailed to me within 4 business days.

Very pleased with the outcome of my issue. The corporate rep was very informative and helpful and felt my pain and was very professional and the willingness to help resolve the issue is a "20". It was resolved in a timely manner and I am back to that happy place again. Thanks netSpend. I will continue to recommend you to all of my friends, family and co-workers.

NetSpend is convenient. I pay for this little service where they inform me whenever anyone deducts or takes out money and no matter where I am, it lets me know through my cell phone which I always have with me. I've been using it a long time and I learned of them from the company where I receive my retirement check. One time, my cable bill was deducted twice and I was able to find out they had done that and I was able to get my money back. So it’s a good thing.

I Like The Card and Service.

I've been with NetSpend for a long time, since 2000. The reload centers are convenient and the direct deposit comes ahead... they usually take care of everything fine and quick. They’re quicker than other banks, I noticed. They’re great.

The NetSpend website has been down for over two weeks. I'm ready to move my direct deposit somewhere else. I've been with NetSpend since 2005 and I don't want to leave, but I MUST have online access to my account. Messing with the automated phone line takes too long. Talking to a customer service rep is even worse, because you can barely understand what any of them are saying. (Phones probably not answered in the U.S) I called customer service and they said that NetSpend is going through a "system upgrade". Whatever. It's been OVER TWO WEEKS. Shutting down your website during tax season is an excellent way to tick people off and send them to your competitors. GET THE WEBSITE BACK UP TODAY INCLUDING THE MOBILE SITE. I need to see what's going on with my money. I'll give it another week, then I'm canceling my direct deposit until NetSpend can get their act together.

I have been a Netspend user for over 2 years. I actually recommended a few others to sign up for this card, but now I am completely dissatisfied and embarrassed. My 1st year I haven't had any issues but in the last 8 months, I have had unauthorized charges appear on my card. I have had to dispute the charges and have the funds returned but this is the 3rd time and at this point I am sick of.

We have sent in every document they request to prove address, identity, w2s, ssa receipt of ordering our stolen ssa card... Turbotax said, "yes receipt is acceptable b/c we know it takes 14 days for ss card." Their documents DEPARTMENT HAS DECLINED EVERYTHING! Send in 12 documents at least with addy and w2s with entire ss # and papers w/ last four digits. I'm payee for wife and kids disability...that's not good enough for them. The IRS has already issued my refund to my card.They refuse to activate it. Who to contact? Help help it's a ** rip off. Never ever ever use them....Lost home now, wife prego with cachexia critical…prego w/ kid # 6. Who gives them the right to hold the money I loan the IRS all dang year?! Respond asap... If I sue do I do it in my state or where? Can IRS stop payment because it's fraud and let me refile?

What I like about netspend is that I can see my expenses in text form. I’m actually able to see what the balance is. And they've been extremely helpful. They have this fraud protection program where they will argue on your behalf. If there’s any arbitration to be involved such as in cases of fraud, netspend seem to go to bat for you (some cards won't do this for you). Even if it’s in the United States or a foreign country, they’ll dispute it. As long as you have documentation to back it up, usually it gets corrected and falls to your side. I had a couple incidents where someone used my card to buy a plane ticket and it came up in text form. The airline company was refusing to reimburse the money. Netspend got involved with arbitration and several months later the money came back to me.

It's been an okay experience with NetSpend except for the fees. You pay the cost of the ATM and then another $2.50 on top of that. The only other thing I didn't like was I had a hard time transferring a card. I've been with them for a lot of years and I had to call so I could make a change of address to my new address and had to send all kinds of proof of my residency... and it didn't even work. I had to get really upset and it was a hassle. I could understand their being strict because of all the fraud that goes on but I never got my new card and I don't know if they even changed my address because I never get anything in the mail.

I was originally very pleased with the speed and ease with which I received my netSpend card. Like most of the others on this site, I used TurboTax and chose this quick method for getting my refund. All was well until I was standing in Target with $230 worth of merchandise, the evening before a giant snowstorm was about to hit. Long story short my card was declined. Upon calling customer service, I was told there was a block placed on my card. For my protection. Super. But why? No one could tell me. After the RIDICULOUS request to email my SOCIAL SECURITY CARD, along with other documents to prove that I am indeed who I say I am and that the money is indeed mine.... My card was said to be unblocked and able to be used immediately.

I received this card with my Ohio State refund on it from turbo tax, because for some reason I couldn't do direct deposit. It said netspend was the fastest way to get my money. I received the card in a timely manner and it had my funds on it. I took the card to my local bank to ask for a cash advance of the $520 that was on the card to deposit into my account. The transaction was declined and I received a receipt from the bank saying it was void. The transaction has been pending in my account now for over two weeks.

I was at Walmart and needed at add $1,000.00 for a purchase but Walmart system was not letting me add more than $500.00 at a time... After I spoke to your rep and a supervisor there they let me add $500.00 TWICE so I did get to the desired amount but did get charged for two adds... Other than that Netspend has been flawless from day one...

I've been with NetSpend for a long time. It's going good. I just had a couple of problems. Somebody was charging on my card when I ordered something. I don't mind if they get my information. And they get it twice. They get it one day and two days later, they charged me again. I had to get another card. Mostly, I don't have that problem no more. NetSpend were pretty helpful. I used to call their people back every time I'm on it.

NetSpend is an easier way to manage my money. I've been with them a couple of years. They take very good care of my money and treat me very fairly. I use it mostly for direct deposit.

I got this card through TurboTax and consequently, my tax refund was deposited on this credit card. I used my Netspend visa card for the first time on 2/12/14 at WellsFargo. I went into Wells Fargo to do a cash advance for the entire amount. However, because I wasn't an account holder with Wells Fargo, they would only approve a $1,000. I withdrew the $1,000 and went on about my business, only to discover that Wells Fargo debited my account for the full amount (entire refund) but reversed the transaction the same day.

I filed my taxes 2-4-2014. I was told i'll get a card within 7-10 business days. Needless to say, it never showed up. I called 3 days in a row, was told all sorts of things. First was it will be here tomorrow, but never showed up. Called back again. They told me again it will be here tomorrow, still it never showed up. Called back 2-20-2014. They told me that the address wasn't correct on file (which is not true because I received a letter in the mail) and that they would ups a new card and it would be here today 2-23-2013.

I first heard about NetSpend on television. Having a netSpend card made it easier for me to manage my finances. I like being able to get a direct deposit early and being sent a text message when it is actually deposited. It’s going good with their people as well. I have no problems with them. I'd recommend Netspend to a friend.

If you have any issues you just need to be really patient with the customer service, only took 4 calls but all issues were finally resolved. Good card, would recommend but could use improvement (more training for customer care).

I've been with NetSpend for years and got it through my employers. I use the direct deposit service. It's convenient and I don't have to carry any cash. The only thing I don't like about it is it keeps charging me to withdraw money from their own machine.

NetSpend had a computer glitch that took place on Feb. 7th, 2014. I was not informed of this problem until AFTER I used my card at a rental car company on the 7th. My card was declined at the rental car counter, yet NetSpend stated that the transaction went through. Good thing I had another debit card to rent the car with money on it. However, NetSpend put a hold on my account for $227.00. The rental car agent explained the situation to NetSpend customer service, and the representative for NetSpend requested that information be faxed on their company (rental car) letter head to have the hold removed. The rental car agent agreed and begin faxing the required documents.

I've had netSpend for a while now. I liked it because my check book and all are in one place. It’s awesome. It’s to my benefit.

I got the netSpend direct deposit, and I'm satisfied with it. I'm handicapped and I can't keep a checkbook, and netSpend made it easy for me. It's accepted everywhere except for room cards. The card has really been useful to me.

I am writing to WARN consumers about Netspend. Don't use or apply for this debt card. I had a voided transaction and it's taking a week longer to get my money processed. Each day they give me different reasons and ask for various documents to be faxed. THIS IS A RIP OFF.

I worked for Ace Cash Express check cashing and my check goes direct deposit to NetSpend. I've had them for 9 years. I get my pay a couple days early. We get paid on Fridays but I get the text message on Wednesday night that my direct deposit is in. I don't have to pay to get my money or I can pay my bills and don't have a fee to get the money off to pay my bills. It has been a good experience with NetSpend.

I was expecting my federal tax return to be deposited into my NetSpend prepaid account. Soon after it was deposited, NetSpend blocked access to my funds and required me to fax in identification, ss card, and proof of my address. I faxed it as requested. I was told it would take up to 48 hours to review. After 48 hours passed, there was still no access to my account and money. I called and was told that a message would be sent to the ID dept to for the status on the review and I would get a call back.

Netspend has my card on block and will not release my funds. They asked that I send in proof of documents to show who I am. I sent them my social security card, id and the document they sent me to prove I was at that address. After a whole week they still have not unblocked my card and is requesting documents that I do not have. I have already proved who I were. Now they are just holding my funds for no reason.

At first I didn't like NetSpend but now I do. I had to get it through my job as the company pushed us to do it or they wouldn't put me on the schedule. It's completely direct deposit. I like the text messages. I would recommend it.

On Feb 17, 2014 I contacted netSpend to find out when my debit card would be coming because I was expecting my IRS refund very soon and I needed the card to access funds. I was informed by a customer service rep that a card was activated 2/14/17 and funds in the amount of 2699.84 was spent. I could not believe it. I received an email from netSpend on 2/13/14 stating that my card would be on its way. I know it takes 7-10 days to reach but I called to see if they rushed it being that I was getting my refund on. I was told that I can start a dispute, and to fax over a handwritten letter stating that I DID not occur said charges. I not only faxed a handwritten letter, I also faxed over proof that the IRS said my refund has not been sent and also the police report. I was told a new card would be mailed to me and that I should see a response from netSpend within 10 business days.

I have called customer only twice. On each occasion your customer service reps have handled my inquiry with speed, accuracy and in the most polite and friendly manner I have yet seen in customer relations. Very good service and I am very happy with my card and my plan.

My account was blocked after I withdrew 1500 out. Then I was told to email and fax ID and SS card. I did that. They said it would be reviewed in three days. It has been six I still can't get my money. Can someone help me please? We are facing eviction. Can I sue for hardship they are causing my kids and I?

Cara, here at the Wilsonville, OR store, is the BEST! She is always friendly, full of energy, helpful, sweet and genuinely interested with customers.

I love this card! My credit is not so great so traditional credit cards are not an option for my family. I despise banks and hate that they Profit from my money while I don't. Netspend gives me what I need. I feel safe that I don't have to carry cash and can still feel like a part of this ever changing world by using the web to make purchases with it. I live in Austin, TX. So I like that if I do have issues, Netspend's home office is here. Kind of a shop local type thing.

I used Turbo Tax to file my taxes and they sent me a netSpend card. My money was there fast only took six days. The card is very easy to use. You can use it anywhere that tasked a card, which nowadays is everywhere. Loved it, very happy with them.

I can't get into my account. You all sent me 2 temp password and they both didn't work. Charge me 50 cents for calls and didn't get no one in customer service. I like the password I had and don't know why you block so I can't see my account online. Don't think I will be using Netspend for my payroll.

Got this as vs a usual gift card. Gift-giver didn't want to restrict me to a single vendor, so opted for this instead, paying $5.95. Gift card cost? $0. The fees (profits for somebody out there) just compound from there. $2.50 to use as debit card (and lord knows there isn't a netSpend atm, so additional $3.00 from whichever bank... but that's not netSpend, so I won't count that). Then another $1.50 for using as a credit card. $0.50 for each transaction I ask about over the phone --- search online and it's free, but try to talk to the people and $0.50 for each request. Don't use it for a while? Get deducted another $5.95 after first 90 days, then every month after that.

I like banking with NetSpend. It worked out for me. It's convenient, and I've never had a problem with them. Anything that I ever had, they've always taken care of. Direct deposit is the best and I get it a day early. That's the best. They're very courteous. It's been a pleasure being with them and I feel good.

My name is Kyle **. A little over two years ago I moved to Hawaii to escape from my troubles. I am disabled and I only receive a small amount of money each month so I was living on the streets homeless and sleeping in a tent. I registered to receive my mail at a place called Care-A-Van, and one day suddenly, unexpectedly, I received an envelope from NetSpend. In it was a fancy looking NetSpend card (I think that it was a Master Card). So, I called and activated it, and began using it immediately. I get an SSI/disability check each month and my mother is my beneficiary so I would have my funds transferred to me each month by Western Union. One day I borrowed a bicycle and while I was riding it I got a flat tire.

I got Netspend through my employment. We had to get direct deposits. It’s easier for me now to manage my money due to the fact that I get a text but I have that option and I guess this was one of the first companies that we were given the option to receive a text after we use our card, which was great. I haven't had any complaints so I haven't called and it was just that one or two times that I misplaced my card; other than that, it was great service.

The information provided by the customer service representative was accurate and complete.

I was told if I order a NetSpend card I will receive a $6000.00 reward when my card arrive in the mail. I am dissatisfied because I have zero balance on my card. I was told I was 1 out of the 3 Android owners that they pick every Sunday to win the $6000 prize, and I have not received my prize.

What I like about Netspend is that I can’t spend more than I put on the card and I get my checks covered days ahead of time. I don’t have a problem with it. I already have recommended them to a friend.

I have been with netspend for 4 yrs and love them. They have a great customer service. I love knowing when my card is used with the text message notification. In the 4 yrs I have been a customer I've only had one issue and it was only because the app had froze and showed the wrong balance but customer service was quick to fix my issue and made sure I had everything I needed. I highly recommend them oh and the best part you get your paycheck up to 2 days sooner :)

For 2 years I haven't got my income tax on time. Netspend mailed my card but I never received. They told me to go buy a temporary card and they would transfer my funds over, when I did that they told me they couldn't help me. My money been on my card since Feb 4 and it's now Feb 14. I still have no access to my money .

I live in So. Florida, my Family lives in Baltimore, MD. It makes sending Money back in forward a Breeze... I love my NetSpend Card, Member for 5 years.

I receive my pay check and my direct deposit through NetSpend and I never had any problem. They call me when I have money ready. It's very convenient. It's very open when I need the money. The only thing is I need to contact an operator or customer service and I have a hard time contacting them.

I love how I can receive my social income up to 5 days earlier. I never had a problem with my card.

Very pleased. Been a customer for 5 years now.

I heard about netSpend about 10, 12 years ago. I like the service and there’s nothing bad I can say. My card gets loaded 2 or 3 days before. And they have always been courteous and helpful when I spoke with them.

I need to speak with someone that can answer why my account is frozen. I have faxed in the documents they asked me for and I still haven't heard any good news about when I can begin using my funds again. I am highly upset this is taking so long, I sent them in on 2/10/2014. It's already the 13th of February and my daughter's birthday is tomorrow. I have 4 children to feed and take care of. Please fix this problem so I can take care of my family. I don't work hard to not be able to access my money.

My card ending in ** was lost and I reported it lost. Your company mailed me a new card ending **. Your company still allowed that old card to still be active after I reported it which created my overdraft protection to be cancelled.

Me and my wife have been NetSpend customers for quite a few years and we have had a great experience. I know that we would never return to traditional banking because NetSpend offers too many options that we have grown to love.

So many programs don't work... This one did exactly what it said it would. I got the card, deposited money on the card, got the $20 that I was supposed to get, and spent the money on the card with no problem. I WILL RECOMMEND THIS CARD TO EVERYONE.

I love it and it works for me.

My 1st mistake was going to turbo tax to begin with because had I not, I wouldn't be in this never ending nightmare. 2nd mistake deciding to give netspend a try because since I don't have/or want a bank account my options were wait 6-8 weeks for a paper check or netspend. My truck plates & insurance is up for renewal Feb. 14, 2014 & because I was laid off from my work for a little over a month I'M now playing catch up on all my bills. Feb. 3 my card was mailed (that's what they said), wait time approx. 7-10 business days. I call to inquire about my card now they're not able to bring up my email address linked with my account. They just freaking sent me an email 5 min prior that the irs has sent my tax refund to them & they have it. They said "your card is on its way. Your money is safe." Really?? Well don't I feel so much better....not!!!

This is a great service and good way for people like me who struggle with overdrafting their accounts. You can't do that with this service. I feel the company has your best interests in mind. I can use this service for all my banking needs. The only drawback is that if I get a paper check I have no way to deposit it.

We have had our card for over 7 months and have not had any issues. Customer service has always been prompt and efficient in any matters we may have had. Keep up the good work.

I loved having my NetSpend Card! I get my Money faster! Also they help you out with any problems you might have and you can trust they do their best to help you. I have and will keep recommending NetSpend, you won't regret it!

I would recommend MetaBank and have recommended MetaBank to a lot of people. I've used this card for almost a decade and have never had an issue with access to money. Bank fees are outrageous out of proportion for what it is. I will continue to use this bank lol for the foreseeable future.

Several years ago I went through a rough patch financially and was able to turn to NetSpend for an account to receive my social security. As I got back on my feet, I was able to track my spending trends through my online account and it helped keep me on budget. I have been with NetSpend for over 4 years now and have recommended them to my friends and recommend them to you.

I'm awaiting a 99.99 dollar put back in my account over 10 days. Pls expedite my money.

I love the fact that I no longer have to deal with any banks which take your money when they're suppose to help you save it. With this card I AM IN CONTROL.

I would highly recommend it to any of my friends because it's definitely worth it!!!

This card has been great for me! From easily loading my tax refund, making money transfers, and my everyday purchases. I have had absolutely no issues w/ paying for gas, paying bills, purchases nothing. For someone who refused to carry cards I just love it! Only change I would ask for is ATM fees. At $2.50 each time plus the ATM's fee it can cost upwards of 5+ dollars each time. I don't take cash out often, and when I do I try to do cash back. Or if they can't lower the ATM fee maybe up the $325 transaction max. I needed to make a large purchase and before I was aware that they would take the card, had I taken money out I would have been charged close to $20 in ATM fees alone. Other than that, no complaints about the card and the customer service is GREAT!

I've been a loyal Netspend Card Holder for the past 8 years. Since my experience here has been remarkable! I strongly recommend anyone who doesn't have a Netspend CC to apply promptly. It's easy & the customer service is great. I receive direct deposit, which I receive two days in advance. Netspend has gained my loyalty & trust... Thanks Netspend! You guys are the best... :))

NetSpend is alright with me. I never had no trouble out of them. I never have to call anybody because they send my money on time. I have recommended NetSpend to a couple of my homegirls and kids. My daughters went there about two months ago.

During the last 14 years I have endured over 20 surgeries which included major prostrate cancer. Had a major identify theft when at a major bank. I'm still dealing with the federal government in this manner. Since been with Netspend I have no problems and service very valuable for me. All major banks hold our Social Security checks and veterans disability checks for almost a week whereas Netspend gives us our money as soon as they receive it. It shows how greedy all major banks and all the interest they make on all seniors in America. I appreciate all things Netspend has done for me.

This is my first time ever trying Netspend and so far it has been wonderful! I have spoken to a few customer service reps and they were the sweetest people I have ever spoken to, caring, easy going and just great with handling any questions or concerns that I had. I would recommend anyone to use them! I am amazed at how great this service has been!! Keep it Up, NetSpend Employees. <3

I have used Netspend for quite a few years now and I have had very few problems. (None of these were Netspend's fault.) I actually had one instance of fraudulent charges on my account and after filing a dispute, I had my stolen money back on my account in just a matter of days. I highly recommend Netspend if you are thinking of getting a prepaid credit card.

I haven't been able to login to my account now for over two years. Every time I call there is not any help to take care of me. They say I can. But when I try it won't let me in. I'm so tired of calling and trying to get this thing taken care of. Otherwise I really like my card.

At this time I'm not satisfied with the response I received. I called 1 or 2 days to find out where is the money I transfer from paypal. They're suppose to get back to me and no one has. They told me to send my PGE Statement and I did, so they get verification of my address and nobody even email about this. So at this moment I'm not a happy camper until I see my money in my account or to tell me they receive my PGE STATEMENT. MAYBE someone will know but other than that it's been great, this is the first bad thing that happen.

We have been so pleased with this experience so far. This was offered to me through TurboTax and at first I was reluctant to try it, but our family needed our tax refund ASAP. Due to a range of challenging things we were planning to move back to Nevada but just did not know how. We'd planned to use our tax return but believed we would not have it until much later. To our surprise, the same day I received an email from the IRS that the refund was sent, I received notification from NetSpend of the deposit! I was amazed and literally our family was saved from near-homelessness. Thank you, thank you, thank you! I have been using another well known prepaid card but will now be switching my financial matters to NetSpend. Everything with them has been efficient. I love it.

I have not had any problems with Netspend until recently. My first experience, my card was blocked due to the Target hack. I was sent a new card, but because I did not activate it within their timeframe the block was placed on my account. I contacted customer service, and was able to activate the new card and have the block removed. Today I received a text message at 7:34pm telling me there is an issue with my account and to contact customer service. I called and was on hold for over an hour. Once I spoke to the rep she told me she is unable to assist me and that the department I need to speak with closed 10:00pm. I told her, "Well it's 8:30pm so please get me to someone that can help me."

Received a text message that indicated: "There may be a problem with your card. Please call before using your card." Which in and of itself, is an absolute joke. What they meant to say was: "your card is suspended, you cannot log into our website, and we have your money."

I've had Netspend forever, loved it.. until tonight!! Do you know how embarrassing it is to be out on a nice dinner and your card be declined for no apparent reason?!? The first time I called, was on hold for 45 minutes to be told no problems seen and my funds were accessible. After the restaurant declined again, I called and was on hold for over an hour to be told that my account had been blocked but didn't know why. I asked for a supervisor. After another 20 min. hold I was told by the "supervisor" my money wouldn't be available until I contacted the "required department" tomorrow and gave me a number, as if this was MY PROBLEM!! Very careless, unprofessional customer service, also a completely ruined evening. Think I'll be going elsewhere for my banking needs!! Thanks for nothing Netspend.

I feel that you shouldn't be charged to load money on your card, have limitations on how much you withdraw, and have a monthly fee when you are setup on direct deposit. All of these features should be a plus! Besides these three things I enjoy my card :)

I love Netspend. They are very good. They helped me out with a lot of my problems. They answer all my questions & I am very pleased that I chose them for my bank. I wish they could give loans but other than that Netspend has helped me out with family issues and so forth. I love Netspend being and I am happy to be a valued customer. They have answered all my questions that needed to be answered and I wanted to thank them very much.

As a person who likes to pay bills early, rather than on time, I was a little nervous about receiving this card at first. Even before receiving it, I received detailed instructions and reassurance via email of the time I should receive my card. Netspend has provided so much information, as well as available agents to answer any questions I had. I was not a person that trusted these type of finances to the internet, but this experience has allowed me to take advantage of the quick turn around time to receive my funds.

I love the Netspend prepaid card. When calling the customer care number, they are so nice and courteous. Will recommend the card to everyone I know.

Netspend has been a great help and support system with providing me with early deposits. Also I love the mobile alerts and the features that come with text alerts!

Great, had no problems... Was taken care of real quick.

My husband received his tax refund on his Netspend card yesterday. He is trying to transfer a portion to me to pay some bills and we both had to go through answering security questions and having information emailed with a request for the transfer. I called them yesterday and was told everything would be complete within two hours... yet today nothing. We've called three times today and were told the same thing. The transfer has not been completed and at this point I am disappointed with Netspend. We have our payroll deposited every two weeks and never had an issue, now all of a sudden you want to VERIFY... get real.

They are very helpful and friendly, answers all questions about how it works loading or reloading money in the card.

I am very much satisfied with my account. I keep coming back.

Great product, been with them since 2006. No major problems, great features.

Love the convenience! Quick and easy way to pay bills and it helps me save a bit.

I had a Walmart prepaid card for 4 years before I got my NetSpend. I really love the fact that I get a text on my cell phone anytime there's activity on my card. I always know what my balance is and that keeps me on top of my spending. I have told all my friends about NetSpend. I'm really glad I switched!

Enjoy my NetCard and will keep my NetSpend card.

Hello from Houston Texas where Netspend helps my life go! After a nasty career stumble, I found myself floundering with money and credit problems. The simple everyday transactions most folks take for granted became denied or fraught with charges and sky-high interest. Then I found Netspend. Credit/Debit transactions for a low fee allowed bill payments online and over the phone when I had no transportation. Accounts requiring a credit card account readily accepted Netspend and I was able to save with just a click. Now that my credit is improving and more options are available, I still think Netspend, with no interest, no annual fees and no overdraft/late charges is a great tool for any situation. Thanks, Netspend, for making my life easier.

I would highly recommend this card. NetSpend has done an awesome job with being able to obtain the card and not deal with the hassle of a credit card. No outrageous fees either. You can only spend what you put on the card. They also offer a overdraft protection program as well! I have had the card for a little while now. I'm glad I signed up to receive my Netspend card!

My netSpend experience is great. I love direct deposit. It’s fast easy and my funds are secure and readily available. No hassles!

Since I have gotten my Netspend card I have not have any trouble with it. I would tell all my friends to get one, it's more safe than having cash on you when you go out of town or wherever you are at.

I have been using Netspend on and off for about five years and I have always enjoyed it. I like the virtual account online, the savings account features and the cardholder transfers. I have recommended Netspend to a number of my family members. I can pay bills online and even set up automatic payments!! I love Netspend.

I have used the Netspend card for over a year. I use it for direct deposit, paying bills and etc.

I've never had a problem with my NetSpend account. It is so convenient. I'd refer anyone.

We appreciate you taking the time to share your feedback with us. Thank you for the review.

I like that with NetSpend I don’t have to fill out a bunch of paperwork. I also get direct deposit. Netspend people are all very friendly and always very helpful when I call them if I have a problem. It’s great to have NetSpend.

Customer Service called and fixed my account issues the next day. Able to view my account again. Thank you!

Well I would like to add an update to my review. Ace did contact me and reset my account for me. Thankfully I am able to access my account once again. I would like to say Thank you and I really appreciate your quick response.

I received my refund at 1900. By 2030 [sic] $1200 of my refund was stolen. The system did not allow me to dispute the funds and I remained on hold for over two hours with no one ever coming to the phone.

I like a number of my Net Spend features. One is that updates me via text msg. within minutes that it has been used, how much was spent and the updated balance. This can also serve as a security feature if the card is used without my knowledge. Ease of reloading cash on the card I find of great benefit. The pie chart analysis of where my money is spent I find beneficial as well. I have told a number of my friends about it.

I will NEVER use Netspend again. My refund was deposited on Thursday and stayed in pending status because I did not received personalized card yet and was told it would post when I receive and activate the card. Well after waiting another 5 day I finally received the card. I called to activate and was told that my return was sent back to the IRS. Mind you I have called on 3 separate days and was assured by 3 different people that my money would be there when I activated the card. Even went as far as sending them my card and license to verify my identity so there would be no problems with the tax refund.

Apologies for our delayed response. We'd like the opportunity to investigate your issue. Please send an email to socialsupport@netspend.com and provide your full name, the email address associated with the account, the best phone number to reach you, and a detailed description of the issue. Please also mention that you reached out to us on Consumer Affairs. Thank you!

I got a text the other day stating I need to get in contact with customer service. So I called, they said my tax check has my married name and not the name that is on the account. So I told them that I gave them the required paperwork back in Dec when I got married so they lost my paperwork. So now I was told I need to send them more paperwork to this doucments@netspends.com. I do this but then when I check my account they are saying if they have not heard anything from by the 02/12 they were going to send back my return. Why would I stay on the phone for close 2 hours if it was not my account? So I try calling today but guess what, the system is down. This is not good.

I have had no problems with my Netspend prepaid card. Every time I called, they've always been very nice. I find the direct deposit to be easier and I've been using the card to pay bills and things like that. I've recommended Netspend to quite a few people.

My tax return was deposited but my Netspend card was never delivered. After googling this issue I have found there are many others going through this same issue. Last year they allowed people to transfer their funds to a netspend card they bought at a local store. Conveniently this year they have a 30 day policy in place to prevent people from doing this. My card still has not arrived and after the horror stories I have read I am afraid that when it does arrive they will have blocked my account like they have done to many others. There are people wanting to file a class action lawsuit against netspend and if I do not receive my card or be allowed to transfer my funds I will be personally organizing a class action lawsuit myself.

Purchased prepaid card from Walgreens ($25). Tried to activate it was told I need to call customer service (problems with account). I then was bounced from dept to dept before I was told that I couldn’t get a Netspend card because of a previous balance I had?????? (It gets tricky here.) My son's card is the card in question. He obviously received his tax refund on it, and left a negative balance. My son & I have the same (name & address) but of course different SSN's. I explained this over and over again to each person I spoke with who were obviously reading the same script, "I'm sorry Mr. **, we are going to put you on hold... blah blah blah."

I have never had a problem with my NetSpend card. I have direct deposit and find the per month fee to be very fair. It has never been refused at any retailer, restaurant, airlines or car rental agency. Totally satisfied.

Since I have been a NetSpend customer I have had much better ease with my finances. NO more late fees, bank fees, overdrafts, unexpected holds, etc. I recommend your company to all my friends and family. Thank you for making my financial life easier.

My favorite thing about having NetSpend is I get what I need. I can call and text, so I enjoy it.

I hesitated on using this process and was concerned about someone hacking into my account. I was assured that this would not happen. I went to a store and put money on the card and it was sooooo quick and easy. I like to keep this card for emergencies. Also a great way to save money. I plan on putting money on it each payday and build up the account. It works great for me. I recommend this to everyone I talk to. Thank You, Netspend, for making this so easy and care free.

I like NetSpend because it has fair overdraft fees and allows me to budget better.

Well, all I can say is that since I have NetSpend now for 4 years they have been great. I never had a problem with NetSpend. That's my experience.

I can't put into words how my card helps. I run out money, I overdraft and it works when I do. I'm thankful, even the amount they charge for overdraft I love that also. I'm on fixed income so its my family and me our lifesaver... thanks a bunch.

They were Great to credit back charge I did not do. Needless fees.

I've had my Netspend prepaid debit card for seven years. Their reps are very respectful and helpful. What I like most about the card is they send me text messages when I use it and any activity on the account.

I purchased a Netspend card at a CVS and added $200 to it. The first time I tried to use it, it was declined. I called customer service and was told my account was blocked and I needed to contact risk management which were closed. I asked why my account was blocked and was not given an answer. I was told my account balance was $200 so why can't I access funds I placed on a prepaid card? This has become a nightmare because I need to use my money for food and bills and I can't access it.

It was the first NetSpend card I got and decided to go out! I went out with a few friends and went to a club. Well long story short, I lost my card and didn't realize til the next morning. Well I called up customer service and informed them of the situation and the rep looked into my account and we backtracked to my last know transaction. The card had been used. It was cancelled and I was shipped a new one. Luckily for me my paycheck didn't go through until Wednesday or whoever had my card would have had a field day! Thanks again!!

This card service has given me the ability to have the privileges of bank credit and debit experience. I had been hindered and denied services due to lack of having either. Paying in cash is not an accepted practice at many business these days. With direct deposit which the company I work for requires, my payroll is available two days earlier. It's an amazing card service as I have tried many without the same positive results they claim to have.

I called and asked for acct info. I was told an email will be sent with direct deposit and my routing number. The email never arrived but you keep sending me advertisements like this one. This is wrong, a bad customer service all the way around but that's what comes from outsourcing.

It has helped us progress and be able to maintain. Thank you.

Love my paycheck direct deposit to my netSpend card.

I love my card. Even when I can't put money on my card it never expires and as soon as I reload it reactivates. I've been able to save money for a lot of things with this card, like being able to help my goddaughter get her books for a semester in college. If I could I would recommend this card to the whole world.

It's great! Easy to use!

I appreciate that NetSpend was proactive in replacing my debit card after all the Target mishaps. THANK YOU!!!

I have had a great overall experience, I wish grace period for overdraft was 3 days but other than that it is a great card to have.

Love Netspend. Money always on time.

It was explained to me very clearly how and the program works and I thank them.

The netspend card, it's been a blessing to me and my family. Always have my deposit on time and available plus customer service is great. And the fact that I can see all my transactions online make my purchases more secure and it's easy to manage my money.

I use to get any time alerts. I changed my number and updated my information twice and I still can't get them.

I love Ace Express. The only thing l can tell that needs attention is nothing. Keep up the good work.

I like NetSpend because never had problems with NetSpend, I recommend this card.

Very happy with the convenience of my card. Only wish they had more reload locations near where I live.

I recommend netSpend prepaid debit card. What I like most about it is I get my direct deposits early. I've had it for about four or five years and since then, I find it easier to manage my finances.

I'm more than satisfied.

I had my card stolen and used once. Netspend customer listened to my complaints and helped me through the dispute process. It was very helpful.