Netspend Reviews

My daughter received a Netspend PRE-PAID Visa for a Christmas gift. In order for her to activate it, she was required to give her full name, SSN, home address, email address, phone number, phone service provider and mother's maiden name - she was on the phone activating card for over 15 minutes. This is ridiculous - it's PRE-PAID...she wasn't applying for a loan. Then when she attempted to use the card it was declined. I called to find out why their activation process requires so much personal information and why the card was declined. I was told that is their process and all personal information is safe. Sure! It was declined because with THEIR fee, she didn't have enough funds - Netspend receives $2.00 for EVERY transaction. This is the worst present to give anyone. Netspend should really reconsider how they do business.

Short story. I purchased a Netspend load card in Walgreens..and I loaded $200. I had forgotten to get the Netspend debit card so two days later I got one at 7 eleven. After I called Netspend they told me that the funds had gone onto a different account. Now I have to file a claim and I'm extremely mad that this happen.. I hope I get my money back.

I heard about NetSpend through my daughter and decided to get in contact with them because it sounded like something I was looking for (I needed a nice provider to have my state funds to go into). When I got them a lot of other companies weren’t out yet and at the time NetSpend was the best choice.

I can be quite vocal when it comes to complaining about something I don't like, it's easy. However, when I receive great service I like to celebrate it as well. The call I had was a "once in a lifetime" type of call. It was like speaking with an old time friend who related to me well and was able to take care of my needs as a netspend customer as well. Now I think it will be impossible for me to think of netspend without a smile on my face. My customer service agent was kind, supportive and incredibly helpful.

I’ve been a satisfied customer with NetSpend for over 10 years. It’s good to know that there is someone that you can call and know that they’re gonna be doing their best. Let me give you a most recent example, which really tell you how good NetSpend is.

Netspend is a complete RIP OFF and a HUSTLE!! They charge for every little thing! .50 just to check your balance by phone $1.00 for every credit card transaction! $2 for every debit transaction! $5 if you have to sign a receipt! Plus another fee each time to load money to your card! The terms and conditions are extremely vague and in order to access YOUR money you have to agree by checking the small little box that only states you agree to the terms. I was given the card as a Christmas gift so it did not come in its regular packaging. Rather it came wrapped in a gift card box. In only a matter of a couple days my money was gone - eaten up with frivolous fees that I was unaware of being charged. When I called the customer service to complain I was put on hold for 20 minutes at a time overall an hour on the phone! They made no apology no customer service no resolution. They repeatedly insisted it was my fault that I agreed to the terms. Not even as a courtesy would they offer to wait not even one fee! Go to GreenDot!

Netspend is definitely not a good company to do business with especially during the holidays. They destroyed my Plan during Black Friday. Now the last weekend before Christmas, the machine just ate my card even though I have enough funds in my account. If you want to know how good their company is, just request to speak to a supervisor and see how long you will be placed on hold for. By the way I also was charged $20 for a replacement card.

I've been with net spend for over 5 years and could tell you they're the scummiest company I've dealt with!!!! They basically took 80 dollars from my account and said I had a previous balance!!! Liars, scumbags, and lord help you if you need any assistance? Hahahaha..horrible thieves.

I needed a debit card and got a NetSpend. I have used it for direct deposit. I had a dispute one time, an unexplained charge that appeared on my card. I called and within 24 hours they had my money back so I was quite pleased.

I had written of my experience here just before Christmas, of having my NetSpend card compromised. I was in a vet clinic with my dog, and I started getting text alerts of purchases from somewhere in another state, obviously not me doing it. I immediately called NetSpend to let them know what happened, and they opened an investigation into the matter and said it will take at least 10 business days to complete just that.

Pointless security questions. Nothing pertaining to my ss. They put a fraud alert on my account BC I didn't know an answer to questions. They claim questions come from ss. I verified it with ss. They are wrong. They have several complaints against them for fraud. I'll be making several complaints. All I wanted to do was transfer money from one card to the next until my new one came. Do not ever get an account with these scammers.

RushCard was okay but they were charging a lot of fees every time I use it. It looked like I was spending money without even using the card. I work offshore and every time I would try to send some money to my wife, it would always be over the limit and I couldn’t keep up with the monthly bills. When I got the NetSpend card, all those problems went away. I’m able to send as much money and as often as possible. Every time I call, if I have any issues with my card, everybody’s nice. The service is great and the call wait time is normal. I just wish that I would be able to pull out more than $300 at a time at an ATM compared to other banks that allows you to withdraw up to $900 in one transaction.

Purchased a prepaid card in order to pay a bill which is only available online. Netspend requires a copy of my social security card and state ID before I can use the card that I already paid for. Not only that but they also require 6 "business hours" to complete any verification. So now I can't pay my bill on time and my service will be shut off meaning I pay more to get it turned back on! I will never purchase anything with Netspend branding again.

I initiated a BillPay on 10/18/2014. The intended payee NEVER received the check. I spent HOURS with untrained personnel in Call Centers in Central American and the Philippines before my case was FINALLY escalated to the FRAUD Dept in Austin, TX and an inept BRAD referred me to netspend.com > HELP. The sum total of help I have received was the Check Number and date the check was cashed (10/29/14). AVOID THIS COMPANY! No reputable company operates in such a sloppy, unprofessional manner as does NetSpend! I believe this to be an "inside job" - else, why not supply me a copy of the CASHED check?

Since November 27, 2014, I have been getting the run around about where my money is and I think that they should have to refund the same day or next when the cardholder needs it, especially sending the info the same day. I also think that they need to quit charging .50$ on each inquire that the cardholder makes. This company sucks **. I will continue using green dot in which they have made it more easier to add money to your credit card by just walking to register and telling them how much you would like to add to your card.

I’ve had NetSpend for a while. The one that I like the most is I can overdraw a bank account and have my check direct deposited to it. I time track so I do the direct deposit more often than anything. I only call if I have an issue and so far my interaction with the team is good.

I’ve been a Netspend Customer since 2010. I like it how I get my SSI check 5 days before the 1st of every month. Direct Deposit Notices via e-mail has been a big help so I budget my money and make plans. Wonderful Customer Service every time.

I made a high end purchase using one of my prepaid Mastercards. Needless to say, the item was on back order and after waiting a week I decided that I would do a return and get a refund. The merchant asked me how I wanted the credit return and I told him that I would like to have it returned to my Netspend Visa, since Visa seems to be much easier to use and accepted with more of my current billers. He took my Netspend Visa card and did the return of funds. A week passed and yesterday I went to log into my account to check to see if the funds had been returned since I currently have a power bill due and found my account blocked.

I've been with Netspend for a little while. I’ve been able to load my card when necessary and use this for Visa card, as a credit card. I also like that I have been able to talk to their team members. The last conversation I had was a little discussion and we figured it out and I’m all good.

On 12/01/14 9:12am I became overdrawn $12.07 plus the $15.00 ODF. It was a total of $35.95 overdrawn. 12/01/14 4:43pm I deposited $20.00. I feel the $15.00 ODF should not have gone though and should be credited back to my account because while my deposit was short 96 cents, I did at least make a deposit that same day and money is direct deposited to my account every Thursday.

One of the benefits I get from using NetSpend is their direct deposit. Dealing with people from Netspend has been good. My only issue is that I just feel like if I'm going direct deposit I should be able to use credit through the card, like a regular bank - like if I was to go over, I should be able to have at least overdraw protection.

I use NetSpend instead of cash. I don’t have to worry about cash or if in case my purse gets stolen, all I have to do is just report my card stolen or lost and I don’t have to worry about losing money. I use the direct deposit more frequently and love the interactions with their team.

It's been a long time since I got the NetSpend card. I use it to pay bills, make online purchases and for direct deposits. Their team was often good, too.

I have been a NetSpend card holder since 2008. Overall, my experience has been positive. My direct deposits are processed 1 to 2 days faster than with other banks. I like the virtual card holder service. I'm disappointed that NetSpend discontinued the money order by mail service. But overall, I am happy with the product. However, I find that calling customer service and attempting to reach a real person is sometimes frustrating. For a while, NetSpend didn't have any humans at all, & I had to call merchant services to actually speak to somebody.

NetSpend stole my money. I included $200 on to my account that I haven't used in over a year. This is a prepaid card so I didn't worry about any fraudulent activity happening on my card. I want to load the card with the $200 and they said they could not activate my card because of a negative balance. Long story short of fraudulent charge was on my card while I was not using the card and they made me pay for it. Why do I have to pay for charges on a prepaid card that I didn't make? I went to buy a PayPal card a couple of days ago and loaded it with another $200 to find that NetSpend also is associated with PayPal prepaid card and once again they took my $200 and they cannot get any assistance do their customer service.

NetSpend is a very big convenience. I used the direct deposit when I was working, loading through my husband and I, back and forth. He's a truck driver on the road so that helps. I also use it to send money to my daughter. The team at Netspend is awesome. I had to deal with them when I didn't get money from the teller machine from the bank and they helped me a lot. I got what I needed. I totally recommend them as I've been really happy with them. I've had them for a long time and they fit my purpose.

The NetSpend is a wonderful card to have. The NetSpend customer service team are great, they will help you step by step; and are very kind and respectful. NetSpend allows me to have direct deposit if I chose to. It also allow me to obtain my transactions through email, and text, also by phone. That is not all NetSpend can do. Please don't hesitate I recommend this for all. Do Enjoy.

I've had the NetSpend card for very long time. Because I'm on social security disability and I no longer drive, for me it works very well. I like the convenience it's giving me. I don't write paper checks. I do everything online so it works for me that way. I like the added perks that because I'm with them I'm able to get my checks a week early, 2, 4, 3 days, depending on what it is. I also like that if I overdraw they don't charge me $35 if I bounced a dollar.

NetSpend is all I have for an account. I rely on it 100%. I rarely use cash. I love it. But recently I lost my wallet (now this would qualify as a complaint) called and said I lost my wallet, and nobody mentioned a temporary card. I went to an Ace Cash Express and nobody mentioned a temporary card. I was really hurting for not being able to access my cash and it was my third contact with anybody involved with NetSpend that somebody said, "Hey you can go get a temporary card." At this point, I was missing a day at work because I didn't have money for transportation. So I bicycled to an Ace Cash Express and got a temporary card. So that should be upfront. When somebody complains that they lost their card or their card is missing, that should be offered immediately.

Netspend has been always good for me. I worked in a place next to a Netspend location and it was convenient for me to take my check over there and load it on the card. One time I couldn't get on the site so I called them and everything got fixed. I guess the site was down when I was trying to get my balance so I just called it in and see what my balance was.

After weeks waiting for $, I finally got it but it wasn't easy I would not use this co. if they was free. thank you and good by, steve

I have been an account holder for four years. In June of this year this company allowed a card to be fraudulently reopened that they cancelled in January of this year as a result of the Target Company Breach over Christmas of last year. Since then my security of this card has been compromised 2 more times. On Friday November 21st, they cancelled my account, thus denying my access to my money totaling 2,754.54. I have been informed it will be December 19th when I receive my refund for this amount. I have three children, rent, electric, food, cable, and various other bills to pay that I cannot as a result of their denying my access to my money. I would not recommend them to anyone, ever. It is a nightmare and I am being held hostage. If there is an attorney that would accept my case I would gladly accept your assistance.

My experience with NetSpend has been absolutely wonderful. I'm on social security disability. My check comes in about 6 days early. I do have overdraft protection on it now so I don't have any problems there. If I don't have money, they don't pay it. I've done everything with my NetSpend card – pay bills, make online purchases. It's the only thing I ever use. I've had absolutely no problem dealing with them. I've had to contact them a couple of times and we worked things out. Everything was fine. I would recommend them to a friend. In fact, I got them on my Facebook page for referral.

I got my tax return on a NetSpend card. I liked them so I just decided to stay with them. Getting paid three days in advance is nice. I use the NetSpend card to pay bills or make online purchases and it's convenient. So far everything's been all right with them.

I had had NetSpend a couple years back and then I had gone to a regular bank account, but then I went back to using it. It's less hassle than the bank. It's convenient. Direct deposit comes in earlier than what it's supposed to and I can use it like a regular debit bank card. I don't have to deal with checks or things of that sort. Plus I have overdraft protection (I have overdrawn a couple of times but I'm trying not to do that.)

I get paid 2, 3 days faster. There's really no fees. There is but none compared to the alternative and their customer services are better. They're very good. I can call and they answer the questions I need on the spot, everyday. There's really no waiting. They're awesome. I love them. There was an issue about accounts getting hacked into, and all their credit card information got taken. When I called, they told me that they knew right ahead and had my new card on the way. That's pretty cool.

I enjoy the NetSpend card. I pay a lot of my bills off of it now. It's the best card I've had. I've been very happy with it. I use it for direct deposit. When I go to the ATM and if I overdraw it, it charges me $15. If I don't have enough to pay a bill, Netspend pays it. The convenience is really nice. My wife is going to get a card too. Also, everybody at NetSpend has been nice. Everything has been pretty good since I've gone with them.

What a nightmare... deposited money in and could not get it out, then I had a fraudulent transaction. The whole mess cost me 250 bucks. Stay away!!! I chucked my stupid card never to return.

I needed an account and a friend told me about NetSpend. I've been using it and it's fine. I like that they have text alert and that I'm able to use the card to pay bills or make online purchases. The whole process is very convenient. The reload process is very good as well. I can always find reload locations near me. My interactions with the NetSpend team is very good, so good that I would recommend them to friends.

My experience with NetSpend has been great. It's been working the way I need it to be working. Whenever I go to WalMart or McDonalds or elsewhere, I just swipe the card and it's accepted, plus different location and branches. It's very convenient. I just type the number in and it goes through. The money is in my account and the card pulls it from that. It's been working to my satisfaction for a long time. Whenever I've called over the phone, everybody's been very cooperative and forthcoming with all the information. Customer service has been pretty good.

I was at a check cashier and one of the ladies offered the NetSpend card to me, so I got it. This was in 2006. I've been able to manage my finances better and keep track of what I've spent by getting a text message. I've received benefits like where I just paid a $5.00 and I can use my card the rest of the month without being charged for using it. I like that, and the text messages and alerts. If my card has been used too many times, they'll put a block on it which is also good for suspicious activities. I'm very proud of my card. I use it to pay my bills and it wasn't inconvenient at all. When I had lost my card, the lady understood and was able to help me right away. I am very thankful to have them. I've had them for so many years and it has been just wonderful to me.

A friend of mine referred me to NetSpend when I was in Texas a few years ago and I liked their services. They give our deposits a few days earlier than anybody else does. It helps in that it keeps track of things for me pretty good. Since using the card, I don’t have a $35 service charge if I have an overdraft every month. We use the reload locations and the direct deposit option. It’s easy to find reload locations. I definitely recommend NetSpend. Overall experience is good.

I don't have any problem with NetSpend. It's convenient and I get to pay bills with it. I wouldn't change it and I would stay with them.

I’ve been with NetSpend for a couple of years now and my experience has been great. I first heard about them online and it seemed pretty simple and easy. Their price was comparable to everybody else and I just randomly picked them to give them a shot. Because of the fact that it’s prepaid and preloaded, I know what’s going and where it’s going. I like the fact that the direct deposit is usually a day earlier but other than that; there are no other additional fringe benefits that I can get from it. It’s easy to track as it has an app. I get automated text messages when something goes through my account. I have been able to use my card to pay bills and make online purchases and it’s convenient. If they could maybe lower the fee to be even more competitive... But other than that, it’s been good. I only interact a few times with their team when I ran into a couple issues of gaining access or an authorized charge. Most of them are knowledgeable, courteous, and professional on the phone. Overall, it’s good, easy and efficient. I don’t have any issues with them.

NetSpend can get you paid in 2 days prior to your payday and that’s something. It is very convenient. There is also the direct deposit option and the process is easy. They gave us a new card and I thought something was wrong and I called them to check up on that. They were professional and were able to answer all my questions. The experience is good.

I've been using NetSpend for about three years now and it's been a great experience with them. I usually don't have cash on me so it makes it easier for me to manage my finances and if I overspend, there's the overdraft protection. I usually do the direct deposit and it's very easy. I got answers quickly to every question I have so it's been good.

I've known about NetSpend because I used to go to ACE a long time ago to cash checks. I also have 5 of my sons who got NetSpend cards with them. I got one because I'm an eBay store seller and I use them for my bank. I've had them a long time ago and I like them. I never had a problem with them. What's nice about Netspend is it gives me peace of mind and I got a lot of confidence that I've got a good financial institute that I can count on. I can take my money out when I want. I can use my card wherever I need. I don't think there's anything that's better than that. I had no problem with the NetSpend team. They're very nice, very considerate, understanding and took care of me. A few minutes on and off the phone and everything was fine. They are top-notch.

I received a card in the mail and read up on the information about NetSpend and subscribed to it. So far I've been satisfied. I had a few bumps in the road but they were able to process the problems. There's no delay and everything turned out fine.

I have the Net Spend Premier card and they have been amazing to me. I simply set up a direct deposit from my employer, and they take it from there. They notify me by text alert when the money is there, no matter where I am or time of the day, I'm informed. It just makes my life so much easier than dealing with overdrafts and paper statements. And I have contacted their customer service on different occasions and they have been great to work with. You get hold of a real person easily, they are all eager to help you, and make you feel good as a customer. I have no idea why I wasn't their first cardholder, I should have done this a long time ago. Keep up the good work Net Spend.

With NetSpend I appreciate that I get my funds two days earlier than the pay date. That enables me to pay a few of my bills on time. I haven't been in default with any of my bills since I've been using the card. It's convenient. I often use their direct deposit and it's very easy. The team at Netspend has been very polite, respectful and very informative. I've had an awesome experience using Netspend and I would recommend them.

I have had a card with your company for years! This is the first time I've had issues and shady issues! I deposited money on my card then went straight to the grocery store and my card was invalid, then went to the ATM and it said my card was not accepted. Now how is it my card is invalid but yet you let me make a deposit?! I call your customer service and of course I can't talk to anyone, you have to be called back!! You have no emergency customer service. While on the phone with your CSA I'm told I have block on my card and she can't figure out why... asked the usual questions... "Is your card expired?" No it's not expired, you have my account in front of you. So I get told I used my card at Home Depot so that's why I have a block... So wrong, haven't used it there since summer.

I've been with NetSpend for a long time. When I first got my disability check, a friend told me that was the best one to get. The good part about it is it always comes out and sends me an email telling me when I'm gonna get paid; that way I can budget very diligently. I haven't had any problem using the card for direct deposit and paying onine. The only time I call NetSpend is when I have a question on a charge that comes up that I either don't remember or seems erroneous to me and they take care of it real quick. It is a very good card and very acknowledgeable.

Somebody told me about Netspend at the bank, so I ended up starting it. It's great. It does what I want it to do. I'm very happy with the way it is right now and don't see any reason to change it. I have my money in there and very satisfied with NetSpend. It's really convenient. When somebody tried to get into my account, they informed me that my card might be at risk, so I called and told them to cancel the card, and they sent me another one. It's been excellent.

My check is deposited into my Netspend card which makes things a lot easier. It's very convenient -- if I need cash I can get it or if I just want to I can use the card. If I need money I could just do a cash-out. There's no fees. All I have to do is go down to the place where I got it, the Ace check cashing place where I've always paid my bills and who recommended using the Netspend card to me.

NetSpend gives good service. My direct deposit comes early so I have no issue with them. I would recommend them because most prepaid debit cards services are pretty horrible.

I wanted a card for direct deposit and got NetSpend card and it's been nice using it. I lost my wallet awhile back and somebody used my card. I let them know what was going on and I got the money back last week. I've never had a problem using my card. It's very convenient. The people at NetSpend are very efficient and helpful but some of them, I can't understand - the language barrier sometimes. Other than that, I have no problem. It's a good company.

I have a Netspend Mastercard. This is a new card, replacing a prior Netspend Mastercard I lost. I made a return, however due to card being "new" this refund was treated as "Excessive" and caused not only the transaction, but all my monies on deposit to be placed on "HOLD". I provided via email (documents@netspend.com) the receipt as requested to release the hold and prove transaction is valid-- account still on hold, spent over 255 minutes ON HOLD, have been hung-up on or disconnected 3X in two (2) days. Unbelievable how difficult it is to get straight answer-- I did what I was asked and now they're asking the same again!

I'm glad I have Netspend. It's easy and efficient. I use the direct deposit option and I use my Netspend card to pay bills and make online purchases. My paycheck comes three days early.

I've had NetSpend card for years. I was cashing a check and decided it was just easier to put it on a card because it was a large amount and I didn't want to carry that much cash. There are no overdraft fees and I get cash back at places. It's easy to reload and direct deposit. The process is really seamless. When I spend money, it automatically comes to my phone so I know exactly what my balances are so it's easy to track. It's very, very convenient. The only thing I dislike about it, and it's a very minor inconvenience, is that you have to change your password every so many days and it's annoying. I've got a log of accounts that I manage and trying to remember which password goes to which account, and I have to write them down in a book which isn't secure either. It's better if I just had my password that I use for my account and I know that's my password. And if I feel like my security has been breached then I can change it. Other than that, It has been an excellent experience.

I first heard about NetSpend on commercial on television. Overall experience with them was okay. I'd recommend them.

I purchased the card on October 19, sent the documents for activation on October 22, they were rejected for not a "clear image", which was a lie. Resent the documents on 27 - never got any response back. Called 4 times, each time speaking to a different rep who told me the same story - documents are not clear and wanted me to resend them back. I am still going in circles and cannot access my own money.

My overall experience with NetSpend was good. I like the availability.

I have been with NetSpend for a while and like the service that they provide for me. I pay online and don’t have to worry or wait on anything. I have direct deposit - it comes faster. One time, they sent me a new card out because somebody was using the card at Home Depot so I appreciate them being on their job to notify that. I enjoy being with NetSpend and the people that handle my affairs. I’d recommend them to a friend.

I got to know about NetSpend from truck stops because I’m a truck driver. I was looking for some place to put my money that is not a normal bank because I’m not a lover of banks. I don’t trust them and don’t like them. I know that NetSpend is Bancorp but so far so good. In my opinion I have not had my money stolen from NetSpend. I’ve got a savings account with NetSpend. It’s just easy for the money to stay there. I prefer to be the only one who can do transferring of funds and I like that. It makes me feel secure that no one was able to get to that money.

Prior to Netspend, I had another card and they allowed a company to get into my card without authorization. Then I heard about Netspend in a check-cashing place and I heard good things about them so I contacted them and I never had an issue. Netspend is easy, convenient and dependable. I use it to pay bills and make online purchases. I don't carry as much cash so I am not losing any money like before. I use the direct deposit option and it's the easiest thing. I actually get my money earlier than I'm supposed to. It has been pleasant. I just don't like their charge but other than that, I never had an issue. It was an easy card to deal with and they don't allow anybody to go see your card without authorization.

On Oct 15th.. I purchased a NetSpend reload card in error. I thought I could use it to add money to PayPal because I saw the PayPal logo on the card. I was told to send copy of receipt and picture of back of reload card I purchased. I was told someone would get back to me in 10 days. I did all of this, no response, no call. It has been over 10 days. No updates.. Called and left on hold, 20 mins and phone hung up. $300.

NetSpend works for me. What it needs to do, it does for me, but it's expensive.

I was looking for a debt-free solution to the hassle I had to deal with every time with my bank. I knew I got to try something different so I got myself a NetSpend card and hoped I have a better outcome. So far it's been better than having a credit card / bank card. I've been managing my finances a whole lot better. I get to see where I’m spending most of my money. They send me information that tells me how I’m spending and what I’m doing with my spending and how I can cut-back if I choose to follow the options. Plus they send me alerts whenever something is wrong. When they had the breach at Target, I did not know that I was one of the people that used my card there within the 30 days that they were having the breach. I got the letter from NetSpend way before I even learned about the breach, and they mailed me my new card before it was even time for me to change it. So I was happy with that.

I like what I researched about NetSpend and a friend recommended it highly so I contacted them. Their prepaid debit card is convenient to use in making online purchases or pay bills. And I am able to manage my finances better with the help of Anytime Alert. I was able to find their reload locations near me and it is very easy to use. When I have an issue, I call them and they take care of it right away. Everything has been really well with them. Overall, it is excellent.

I’ve been using NetSpend for years. It’s part of my Ace Cash Express experience. The debit card that they use is NetSpend. Using it, I can go online and watch how I’m spending my money, plus it texts me to my cellphone when I make a purchase. It lets me know every day what my balance is. It’s wonderful and I absolutely love it. It’s very convenient and easy. I utilize the direct deposit more frequently and it’s better than having a bank account. I’m supposed to get my Social Security check on the 3rd of each month, but I’m usually getting it by the 28th-29th of the previous month. So I get my money early.

I've enjoyed my Netspend experience. I'm not going to change it and am going to keep it. I like that I can't overdraft.

NetSpend was like a choice to use, to shop online without having to apply for credit or banking. It was perfect for what I needed like on the go. I wanted to open a bank account but I didn't qualify for a bank account and I don't think I can apply for credit cards so I went with Netspend instead and once that started working I got direct deposit and I just keep using it. It's pretty good. I like the benefits of having direct deposit and being there automatically, rather than waiting for a check and having to go cash it. I also rather use it to pay bills. It is easy to use Netspend to pay bills. I've been doing it for so long.

I didn’t want to go with the bank because I’ve had stuff hacked into. The only downside with the NetSpend card is that you get charged every time you use the ATM. But other than that, I like it. With others, if you get an advance, your pay can come in late or anything could happen, you get charged $30. But with this card, you can’t overdraft. I use direct deposit and the process is not difficult. I’ve called the team a couple of times and they were very nice. My money comes in early and it’s accurate. If I need to call a number, I don’t get put on hold for a long time. I haven’t had any problems. But it would be nice if they could send you more information (to know what ATMs you can go to without a fee) in the mail because I don’t usually check my email.

I am able to manage my finances better using NetSpend card. I've been able to use the card to pay bills or make online purchases, and it's very convenient. I usually utilize the direct deposit and it's an easy process. Sometimes I get some companies trying to take my money out of my debit card, but I usually get them back.

Thank you Netspend for resolving the issue with my debit card being hacked and compromised and funding my account back with my funds.

I had one of NetSpend's recent cards before. I've used it to pay bills and get money. I use the Direct deposit most of the time. I'd recommend it.

I was a recent victim of fraud. Someone had gotten a hold of my pen and wipe my account out overseas. I contacted the fraud department with netspend and my situation was resolved within 24 hours completely returning all monies and fees back into my account. I was extremely pleased by the way they handled my situation. I have been a cardholder since 2007 and will continue.

I've had the NetSpend card for several years now. I just had a couple of times where I had some transactions that I did not do. And they couldn't be proven so it was a deduction on my part and I didn't appreciate that. But overall, the experience has been okay.

I am pleased to be banking with NetSpend. NetSpend has helped me in times of need with the overdraft protection plan. I really love the fact that we get paid faster than conventional pre-paid debit cards. Thank you NetSpend for your services.

I purchased a NetSpend card from Walmart. Had money put on the card. Came home, got online to activate the card. Got an error message saying to call customer service. They wanted photocopies of my id's. I sent it to them. Got nothing back for a week. Called them back and they said my account was closed. No explanation. Just that they would be issuing me a check for the amount I paid for the card, but not the purchasing fee so I lost money and time for this useless card. I asked for an explanation but the rep didn't give me one. Just thought I'd warn everyone.

Since I had NetSpend I have not been spending too much and burning up a bank account. I do reload and direct deposits. I love using their reloading locations. It's only $1 and basically pretty easy. I also love the fact that when it is direct deposit, as soon as it hits your account, it's automatically available. Some people have to wait two or three days. Their team is great, responds well and answers all my questions. I've recommended NetSpend.

I first heard about NetSpend from a mutual friend. I wanted to do some new banking so I tried it and decided to go with them. With my NetSpend card, I'm able to use it to pay bills and make online purchases, not to mention their early direct deposit. My interactions with their reps have been wonderful.

My boyfriend and I both have NetSpend. We use it for the direct deposit. Sometimes we purchase items with it and somethings like our car insurance we pay with it. My boyfriend is old school where he likes to take the cash out and pay things. But me, no I would use the NetSpend all the time. The only thing that I don't like about it is you're only allowed to take $300 out at a time. It's a little bit of an inconvenience. But other than that I would absolutely recommend it. I’m on disability and getting it a little bit earlier than my normal day and I receive good service from them if I ever have a problem. Like at one point about a year ago when I wasn’t getting the check and I had to get another card. It was definitely handled with earnest help. They went all the way to help me and it was resolved in a very timely manner.

I get paid through NetSpend, and everything's been great.

I reload my NetSpend card and I use it for direct deposit. It's a good card. I liked working with NetSpend. They're a good company. The team at NetSpend were very helpful. Anything that I needed, help or any questions I had, they answered them for me.

The advantage of NetSpend is that it is personal. It's safer to use and I have two cards with them. They help me manage my funds through direct deposit and I also have another one that I use on the computer.

NetSpend has been fine. I like their service and use the direct deposit more frequently.

I had a large Social Security check to be cashed and I needed a place to put it. NetSpend card was what I wanted to use it for, and I've continued to use it for four years now. I haven't had any problems using the card. As a matter of fact, I shopped at Home Depot and they automatically sent me a new card, so I'm very pleased with it. I use direct deposit option more frequently. All my interactions with the reps have been positive. I've only called once or twice. I use the card for everything online. It's great service, easy to use, dependable and I love the fact that I can check it online and I get a text message when it's used.

On October 10, 2014 I called Netspend to first talk with a customer service rep. But as stated in a complaint before, they were too busy to answer my calls, and said they would call me back soon as they could. Well, I waited and waited but no callbacks at all. So, I call several times until I called to report my card stolen then I was able to speak with someone. She was very rude and had no concern for this customer (Me). I explained my situation, give her all the details and she kept getting everything I said wrong and had the nerves to get mad at me for her mistakes.

I am truly disappointed in netspend. I was presented the referral program through a business partner. Now prior to this I had already signed up as a netspend cardholder as a teen. I didn't think that it would prohibit me from the referral program. I signed up think that i would receive the same respect as anyone else whom may have signed up. Once I received the card i uploaded a few hundred dollars thinking that i would still get the $20 that netspend offers for the referral program. I didn't get it, so i called the rep that i talk to apologized and assured me that i would indeed receive $40 within two business days, i was so excited that i told everyone on Facebook! I waited a week and still didn't receive the money on my card.

I used to go cash my checks 'coz I couldn't get a bank account because I owed the IRS, but I don't anymore and decided to stay with Netspend instead of going to a bank. I pay bills and online purchase using Netspend all the time. Netspend notify me every time I spend money. Somebody broke into their security and tried to use my account, so they got me the thing where they let me know every time somebody's spending money. They've been real good. The manager at the office on 87th where I call helped me out a lot, getting to where they tell me when I spend money and how to do it and everything else. I have recommended it to two people. I was kinda bummed out when somebody broke in and hacked their system but after that, nobody ever bothered my account anymore.

NetSpend is very convenient. I use it to pay bills and for direct deposit. The card has to be loaded in order to do purchases online. Versus a lot of other prepaid cards - they kind of reject a lot of purchases, but I haven't had any trouble with purchases or anything like that. I just love the overdraft feature being that there’s a certain amount of time that you can put the money back before they charge you the additional fees. Lastly, I like the customer service. They're always there.

I use my Netspend card for anything. When I call if something happens, they get it straight. Everything is really good. I would recommend it.

I decided to go with NetSpend for my direct deposit because I heard you can get the deposit five days before time and it sounds pretty good so I went with it. With NetSpend, I have been able to manage my finances better. I have paid a couple of bills over the phone using the card. They have the deal where you can overdraft to $100 and they charge you $15. That’s nice and cool if you don’t have the money on hand, but I think every 12 months they will cancel it for 30-60 days without warning, without notice. I think they should notify ahead of time before they suspend it. But other than that it was good and I definitely recommend it.

I like NetSpend and I don't plan on changing from them. I use it for direct deposit because Social Security was saying that everybody had to have their checks going to a bank or direct deposited. Some of their reps don't speak good English and it's hard to understand what they're saying so it's frustrating. But for the most part, I keep hanging up and calling back to find someone that speaks English right. Still I’ve recommended NetSpend to a couple of people.

I've had basically 100% service with no problems that I can recall with my NetSpend prepaid card. You don't go into debt with it and it's acceptable anywhere with VISA card. I use it for direct deposit as well. On occasion I'd have a hold on my card, but it's usually taken care of right away. It's been a very good experience overall.

I've got a bank account, but I still use NetSpend because it's been so easy to use and so comfortable. I had some financial difficulties, been in a motorcycle accident, and I couldn't get a bank account. I had found some way to cash my check and organize my finances. It's been very effective for me now for a couple of years. I did have my card compromised once and they were great at killing it and sending me a new one. It's been a very, very pleasant experience. It's been good to have and it's managed to solve a lot of my problems while I've been rebuilding my credit.

Every month I cash my check. I talked to a lady when I was cashing my check and that's how I found out about Netspend. With it, it's easier to manage my finances. I'm on a preferred card because I have my check direct deposited. The only thing I don’t like about it is they said that they're not supposed to pay for every transaction, so I paid $1 for every transaction. Otherwise, everything else is great. My card is basically like my checking account. I use it for everything. It's been great.

I've had NetSpend for years. Been using it for direct deposit and to pay bills. They've always been knowledgeable and able to answer all of my questions.

I used to go to a bank and seemed to be getting screwed over on the overdraft charges so I decided to cut out the whole thing and go with Netspend. It's been a good experience, and the issues that I've ever had, they've always fixed it right away. I have direct deposit and pay all my bills with it. It's easy to use.

I like NetSpend. I have my direct deposit with them and everything's gone good. I use it when traveling and I can use it to wherever I go. They have excellent service and easy-to-use card.

We have been customers for many years. I recently lost my card on Sept. 25. I contacted NetSpend to report my card lost, and a customer service rep. told me I would receive a new card in 7-10 business days. We receive me & my families only income via direct deposit on this card. On the day my direct deposit is due, I contacted NetSpend to see the status of my new card. Only, then was I told by the customer service rep. that I could purchase a temp. card to have my money transferred on to, we then after purchasing the card tried to get a hold of a rep. only to constantly be told they were too busy and would call us back 25 minutes later; this happened in total 6 times. After all that, our account was put on a block, that we were never made aware that was going to happen. They asked us countless (pointless) security questions, even after we put a security question on to prevent all of this. We tried to get in contact with supervisor, only to put on hold for 20mins then hung up on. We were told that we would have access to our funds in 4 hours - this was at 6 pm, they don't even work at that time. We were only then to be told that we would maybe get our funds the next day.

A couple of years ago, I saw a link to NetSpend on Yahoo. I clicked on it and ordered one. I’ve been a NetSpend customer since then. What I like about it is it automatically declines when nothing is available. I like the ease and fast availability of funds. I love that when I call Customer Service, they’re right on it whenever I need them to fix a problem. I just love everything about it, from their availability to customer service. They are awesome, reliable and dependable. They are exactly everything they say they are on their website.

I must say, I am extremely pleased with the service I've recently received through netSpend. In a review of my recent transactions, I discovered a transaction I was unfamiliar with. Upon a more thorough examination of the specific charge, I learned for certain, it was a charge I nor any of my family had made and moreover, it was made through a company/site present in numerous consumer complaints for identical and similar actions. I had no idea how or why my account had been utilized by some person or entity, but I knew I was not responsible. I also knew, if there was any way possible, I had no intention of paying for something I did not order, nor use.

I needed a pay card, and it seems like NetSpend is a good one so I decided to sign up with them. Now I use it for everything. It's just been a good experience, and I would recommend them to people.

I reload and pay bills through my NetSpend card. The process is easy. However for the reload they've changed it now to where I had to get used to them, being 30 minutes after you load it. It used to be as soon as you put it on there, it was on there. But overall, it's been a good experience.

At one time, I had trouble with my checking account and paying bills. And I didn't want people to have access to my account. Seen their ads and a couple of my friends have it, so I figured this would be the best way to do it. Now I have half of my check direct deposited there, most of it is there like a day or two before the regular payday. It's awesome! Plus I can use my card and nobody asks any questions. Most places now require some kind of a credit card, so it makes people feel better. It doesn't matter now if I have debit or credit; it makes me feel good. I like it overall.

I was trying to make a payment somewhere and it wouldn't go through for some reason. I called them and it was resolved right there and then. I use my Netspend card to pay bills and make online purchases. It's pretty good because you can't go over the limit.

I was cashing my checks at Ace and the young lady said to me that they're taking too much money out of my check, so she started me off with a NetSpend card. Now I get direct deposit and pay my bills with it. It’s easy to transfer money from your account instead of having the money in your hand.

I first learned about NetSpend a long time ago. I was actually getting my checks cashed at Ace Checks Cash. It was just a way for me to have a debit card. I like the idea of there being a savings account associated with it. I immediately loved how I got paid a little bit earlier. The funds post as soon as they're there instead of it being held until midnight, so that was really awesome too. The savings and the text message notifications have been wonderful ways for me to manage my finances. I got the text message notifications as soon as there was any sort of transaction happening. That really helped because I knew immediately where I was at, or any time any sort of transactions would post. The savings has been wonderful. It’s allowed me to set aside money that I need to set aside for bills.

I was going thru my gift cards and checked the balance on my NetSpend account. It was in the negative. I called to find out how in the world can a card that you load money onto go into the negative. They had been charging me a $5 fee every single month THAT I DID NOT AUTHORIZE so basically they have taken $30 of my money. Now I can't get a hold of a manager. This better NOT show up on my credit!!! I asked to close my account and said I couldn't because it was in the negative BECAUSE OF THEIR FEES.

I've been managing my finances pretty well with the NetSpend card. I use it for direct deposit and it comes earlier than most. It's very convenient paying bills and making online purchases with it.

I was at Western Union cashing my check, and they said, "You know you can have a NetSpend card and you can preload your money onto the card." So they sold me a card for $10 and I waited for it in the mail to come. I've had it ever since, been with them since 2007. And I'm glad that my mind told me to get the card that day when they were asking me to get the card.

I've really been happy with NetSpend. We were working for a company, my husband and I, selling a client's houses because they were real estate investors. They suggested NetSpend to us because they said it’s a really good card. It’s loadable, acts like a checking account, and is a debit card. And you don’t have to worry as you know that money you put on it, is balanced. So we went to our local Ace Cash Express and they were selling the NetSpend card. Got one. And both of us have had one ever since 2003.

I wasn't able to do online access and it took months to get it straightened out. There were a lot of people that were having that problem. But they credited me back for an inconvenience fee, which I thought was rather nice. I recommend NetSpend all the time.

NetSpend was a more reasonable way for me to keep track of my money. The fees are reasonable. A lot of other cards charge you as you use it and they don’t have monthly fee plans like NetSpend does. And the direct deposit was so easy to set up. I know how much I got and how much I can spend. You can track where it goes by looking, like I get the text messages and also signed up to the website so I could track it like where all my money went this month. It helps me monitor what I need to do. I set it up to automatically withdraw payments on bills out of there like a checking account. I haven’t had any issues with it and if I have, they have been resolved fairly quickly. I lost my card one time and another time, it was demagnetized. I also had to dispute a couple of charges. And I did have one time where somebody used my card and it was a person I knew. We used it to pay one of his bills and they saved my information. He was able to go and pay it again without my authorization. That was a dispute that took a little longer, but I did get my money back. My experience overall has been pleasant.

NetSpend is basically about the same as using a bank account, except that I don't use checks anymore. And the system works really good with the notifications every time you use the card. That way you know when any time something's taken out of your account. That's one of the best things. Other than that, no monthly fees and stuff. I use NetSpend card all the time for my bills and it's totally convenient. I always recommend this card to anybody.

When I first opened my acct. a couple years back, it started out great. Gradually, as time went on, I noticed the fees were increasing astronomically each time I used my card. The ATM fees are ridiculously high. Then each time you charge with your card, you get another big fee. Those $1.00 and $2.00 fees accumulate quickly. Last month I spent over $30.00 just in fees using the card. Dumping this card immediately. The only good thing about this card is that your money does come a few days quicker, and the customer service has been great each issue I've called them on. But, unfortunately that's not enough to make me want to pay all those fees. It's just throwing away hard earned money away....

I love NetSpend. They’re outstanding. I’ve had no problems with them. I recommend NetSpend to everyone that I know who are trying to open up a bank account. I know NetSpend’s number by heart and I give them the number.

It's been a helpful, easy to use, card account. I've had NetSpend since 2006. The whole getting paid two days earlier definitely helps. That's been a significant value so that's why I've kept the account. I don't necessarily need the extra days anymore but at some point I did so and that kind of helped. They have a pretty neat custom card. It works like any other card, and has limits like any other card, so no issue there. The fees are understandable. I pay a $5 payment plan a month and I use it how many times I need to.

I, at the time, worked for a day labor office and thought NetSpend's prepaid debit card would be a good way to save money and build up a nice savings account. So everyday when I got off work, I would load my debit card with my whole paycheck so if I needed anything all I had to do was use my card instead of carrying cash around. However, when I decided to get a few dollars out of my account on one particular day after work they let me know I had to buy a new debit card, the card I was using was no longer valid. When I complied they began to inform me that now I would have to 'prove' my identification when I had already done this to open my account initially. Afterwards it was just one piece of a scam after another to refrain from releasing what I still have on my account!

I choose Netspend over all other prepaid cards!

Got a Visa Debit card via Ace Cash Express. Been paying a Monthly fee and per transaction fee for 3 yrs. Mentioned to Ace Teller who called Netspend to say this was not right and they credited my account for monthly fee charges back to Feb 2014 not 2012 like it should be, and the per transaction fees add up to a lot more money than the credit of a monthly service charge. I want my money back!

Managing my finances has been very easy since using my netSpend card. I have used the direct deposit. My interaction with the reps is fine except for my husband's card. He hadn't used it in a while and I went to put some money on his card and they were telling them that he had to answer these three questions in order to know that it's his card. We can't put money on this card and we can't activate it. We tried to get a new card and they said, "Oh you already have a card so you got to answer these three questions." And then you get somebody that's in another country. You can't understand what they're saying. But other than that, my experience is a ten.

I started with NetSpend in 2005. I use it for direct deposit. I don't like banks and I love their service. I hardly ever have to go there but when I do, the guy that I go to is really cool. He's helpful and fast. My kids have cards with them too. I'm just loving your service in general. Love it, love it, love it.

It’s easy to pay all your bills using NetSpend. I’ve used it for everything. The process is no inconvenience at all. Just load it up, or I have direct deposit and my money goes directly to my card. They have excellent customer service. Every time I call, the waiting period is short. They never keep you on the line for long; they get right back to the customer. You know they are working with you; they are understanding and very compassionate. I’ve never been disappointed with them. I’m completely satisfied.

It has been so long ago since I’ve had NetSpend. Originally, when I started out, it was at Ace check-cashing. I’ve been able to use it for everything but car rentals. It has helped me manage my finances because if there’s no money, you can’t overdraft. I have text alert come to my phone so I know immediately if the card is used. Typically I use direct deposit rather than NetSpend’s reload locations. The process is no different from using the bank; it’s really easy. Plus I like the fact that with direct deposit, it’s available a couple of days early.

I have been with Netspend for over two years and never had a problem at all until now. Here it's Friday and my payroll check has not been deposited to my account. I called ahead of time being proactive because like clockwork my deposit has always been available two days before Friday. I started a new job and had to put three weeks in a hole and I can't be without my money. I have called their rude non knowledgeable customer service department and now I have to wait and pray that I can even get the tracer number from payroll dept. This is it with Netspend.

My ex-husband ruined my credit. I couldn't get a checking account so I was looking for a prepaid card. I stuck with NetSpend because of the way that they handle the business. It's so much easier to get my paycheck. Their reps always answer my questions whenever I ask. I have recommended them.

I completely love NetSpend. When I call and need assistance, they always help me and they're friendly, always helpful, always fixed whatever ails me. I was at Ace check-cashing and had seen a sign there for NetSpend prepaid cards, and I asked the teller about it. She explained about it to me and I signed up right then. When my daughter got older, I thought it would be a good thing for her so she wouldn't be bouncing checks so I got her one too and we both still have them. I like the fact that I can transfer her money. I get on the computer and transfer money within seconds, if she needs money, coz she lives in Las Vegas and I live in Tennessee. When she needs help in the middle of the night, I can just get on the computer and bam, there it is.

They were all good until July. I don't know what happened to goodness of customer service but it went south for this company. I moved to Florida from Las Vegas and they all of a sudden treated me like I was a scam artist when I was actually getting scammed. I contacted them July 8th for a service I ordered that I put a down payment on and ended up not getting service. The person I paid thru PayPal actually agreed to return the money which PayPal confirmed. But they say they have 45 days for the person I paid to prove I didn't receive service.

NetSpend is handy and convenient. It's quick checking money on my card and the text alert is a big benefit - you know when your card is used. I have direct deposit and I don't deal with the team directly except for lost deposit and so far it has been very good.

I first heard about NetSpend through Money Box. I was going and buying money orders and they happened to have a debit card available, so I purchased it. I got direct deposit going. When you stop dealing with Money Box, it makes it very easy for me to load things if I have to and it makes it very easy to make use of my Mastercard at any location.

I've been with them for over 9 years. The service is good and it's very convenient. I can go online and check my statements. I do direct deposit frequently and it goes in quickly. I haven't had any disputes and the operators have been great. It's a good company.

I like the fact that NetSpend has a savings account feature, which when I signed up I didn't use but a year or so later I did. It's very convenient. When I first started I used their locations, but I'm totally on direct deposit now. Whenever I get a problem the response was good. I've had some questions, some scares and I was involved in a Target Store breach, but they took care of everything, and everything was fine. I have not had a bad experience.

I have a security block on my ACE Elite Card account. When I call NetSpend, someone with a strong accent tells me I will need to answer security questions with their fraud/risk department. Then I am placed on hold for (up to hours at a time), and no one ever answers. So far I have called NetSpend roughly between 20-25 times. No one ever answers the phone in the fraud department that I am transferred to. I wonder if such a department even exists.

My husband got it and then he got me one. Since then I’ve been using it. I only use it for bills and it's very easy to use. Every now and then, when I have to change password, the people I spoke to have been very cultured, very nice and good. I've had it for years and it has been great. Once they even took my $2 overdraft away from me.

I've been with NetSpend for eight years. I have a direct deposit and I'm on Social Security now. It's easy to use because I can get on the computer anytime. I can sit and watch what day it comes. I use it at the grocery store, department store, transfer money from bank account to bank account. I can do lots of things with it. A month ago, I had signed up on my computer for some cleaner for my phone and computer for a free trial. They took my credit card number at the time for the free trial, but don't charge you. Well, it came down to time and I told them I didn't want it and they charged me for the trial. I had the confirmation number for canceling it, called NetSpend and gave it to them and they handled it well. The experience with them has been exceptional. They've been there most of the time when I needed them and if I were wrong, they prove to me that I was wrong.

Back in 2005, my sister had an account with NetSpend. And she told me that when you receive disability benefits, you can get your benefits early. So I chose to open an account with them. They changed a lot of the fees which is a good thing. They give you reward points. And I like getting my money early, four days early, because I'm able to pay my bills on time. It's very convenient. I don't have to worry about any overdraft fees. Their staff have been pretty courteous. If I have a problem or any disputes, they resolve it pretty promptly. I like the company overall.

NetSpend is awesome. I’ve been with them since early 2006. It’s now 2014, so it must be good. They are all doing a good job. I use their direct deposit feature frequently. I've paid my bills and made online purchases using the card and the process is really convenient. You can pay online, and they have the “You Pay As You Go” plan. I also like the free Anytime Alerts. I usually use their Facebook page and you can find out the faster way if your deposit comes in or if they have any problems or anything like that.

Dearest NetSpend. I've been a customer for years and I'm very happy that I became a NetSpend because I love that I always get my money early and I love the over draft protection. I feel secure with always keeping my money with NetSpend. Anytime I want to ask questions about anything, NetSpend answers me so quickly and always answers all my questions. I will always stay with NetSpend, where I know my money is safe.

I'm a single parent and I had two children. Every time that I had to apply for their benefits or anything for the children, they want me to have receipts for them. With a NetSpend account, I could just right away print everything out. So It was more convenient to me. In addition to that, I have my veterans benefit go there and I could load it for free at the local grocery store here and Netspend got more stores that I can go to compared to other prepaid debit card providers.

I purchased a netspend card. Before purchasing the card I called netspend and asked how it works. The lady told me I would be able to use the card any way I wished whether it be as a debit card or at the atm. Satisfied with what she stated I purchased the card. I then put all of my money on the card. I then started to use it. In the middle of me using the card it was all of the sudden decline. I called netspend and they informed me that there was a block on it and that I needed to verify who I was with a copy of my license social security card and a utility bill with the address on it. After sending all of the information they requested I was then told I needed to send a copy of the entire utility bill...for what???? Are they going to pay the bill?? This started a week ago and is still ongoing.... They are holding all of the money I have on this card... What right do they have to hold MY MONEY? I am now on the brink of losing where I stay due to my rent has to be paid weekly and they are unjustly holding MY MONEY!!! I WILL NEVER USE NETSPEND EVER AGAIN.... I JUST NEED/WANT MY MONEY TO BE RELEASED SO I CAN CONTINUE LIVING!!!!

NetSpend is excellent. One time there was a cable company that had taken some money off my card unauthorized. I called NetSpend and they were nice and good to me, and the next day, it was back on my card. They helped me a lot with that and I appreciated that.

I first heard about NetSpend through Ace. I started out with an Ace card. I had some bad credit rating so I gave up on credit card and tried to get a debit card. I've never had any problem with it.

Being an online account, NetSpend is not a brick-and-mortar place to go and talk to people, but I’ve always had good service. I was looking for an online account where I could do auto deposit and I found them. One time somebody stole my card. Some idiot stole it while I was at the hospital and they charged about $400-$500 and I got about half of it back, which is better than nothing, especially when you’re on a fixed income. And it was handled in a timely manner.

I have been using them for over 10 years and every time I had a problem they fixed it.. Customer service agents always nice and helpful...

Recently, I lost my purse and I had to get in contact with Netspend to cancel the card. I just had a bunch of issues as far as getting my replacement card sent to me. I was in contact with them a lot because we just kept having issues where my replacement card was supposed to be sent. Without the card being in handy I'm unable to get funds off and pay bills. But other than that, so far I had a good experience with them. I was able to manage finances a little bit better. It's also pretty convenient to pay bills or make online purchases using Netspend.

I liked that NetSpend is not a credit card and the savings part earns 5% interest. It's handy and convenient. With it, I know exactly what's where and I don't carry cash most of the time. I have direct deposit once a month, and then I do some deposit two or three times a month. I've had my card replaced because it wore out and I couldn't see the numbers on it. I've had identity theft and had money taken out of my account without my authorization but had them taken care of in two days.

NetSpend was the best option for me at the time and I signed up for it. I was on the protection plan. If I need to tap into $10-$15, I know that I could do it there and look at it as a short-term loan. It helps me to manage my money better. I had two jobs and I have them credited to the account, so I'm getting paid Wednesdays instead of Fridays. Even though it would still be the seven days, I feel like I'm getting paid early within the week. I do a lot of direct deposit. It's easy and user friendly. I know my balance because it either gets sent to me or I go online. The only thing I don't like is that if I call and ask any question and they end up telling me a balance, then they would charge me a fee.

My employer recommended NetSpend when they asked for deposit in the job that I got, and the bank was turning me down because I had a previous problem with my bank so I needed to have a deposit to put my new pay. I made the deposit and my check started going in there ever since. And since using my NetSpend card I have been able to manage my finances better and I know where my money is going. I have two cards and I have two kids in college. There's nothing wrong with it. I've been telling my family about it, half of them are on NetSpend now.

I was very happy with the response I received. At first I was skeptical about how easy and even if possible to dispute charges since NetSpend is not a major bank, but as soon as I called in to dispute the charge, it was handled. An investigation was started on my behalf with Verizon through NetSpend. I was very happy I do not have to deal with Verizon myself. I was only getting the runaround from them. On top of the investigation, I was credited the amount I was disputing in the mean time. That is a very good thing to have available since Verizon told me 4 to 8 weeks if they were to mail a paper check. That was very convenient for me and very thoughtful of NetSpend to do. They understood my need to have access to my funds and they helped me with it. I will recommend NetSpend to all people I know for the excellent Customer Service I was provided. Thank you NetSpend.

In 2006, I got an infection in my eyes that tore my eyes up. In early 2007, one of my pensions kicked in, even before my Social Security Disability. NetSpend at the time was the only card I could find available that I could have my checks set to. Through the years their service gets better. I've had my card stolen several times and always managed to get it replaced fairly easily. I've been real pleased with it. Every time I contact them with some type of problem, they took care of my problems to my satisfaction. The Anytime Alert lets me know when my check is posted. I ain't got to worry about checking on it or having to run to see. Netspend is excellent. I've recommended it to several friends. I've been a satisfied customer for 7 years now and it's been great.

I've been with NetSpend for 20 years. I got a hold of it because at the time, they were running a thing "Sign up for NetSpend and you get your money early." I thought I would try it and they charged me $10 for the card and got it started and I've had it ever since. I like them a lot. I like that if I dispute something, they go out of their way to help me get that resolved. They tell me what to do. I referred a friend to them once and didn't get the money for it but that's not a major thing. I've had no real issues with them.

I've had NetSpend for about ten years. I got it because I wanted to get my disability through direct deposit. It's easy and it helps that I don't have to carry cash. I've had a great time using the card. No problems.

I’ve been with NetSpend for 7 years. I just walked in and saw the card. I bought one and started using it. It was that easy. I still have direct deposit to it. Normally, my interactions with the NetSpend team are good. You call and they take care of whatever needs to be taken care of. If there’s a problem, you call them and they will work it out right away. You know you have a solution because they know exactly what they’re doing. They’re very easy to deal with. I’ve recommended NetSpend to several people.

I've been with NetSpend a lot of years, that was the most going card years ago when I applied. I like the fact that you can get the money earlier than you normally do with the bank and with my NetSpend card I've been able to manage my finances better. Everything's been secure since I had it. I've had no problems with them, it's just that I don't like the fact that they lock your card after six transactions and take out money and you want to reload, they charge so much. I hate the fact that if people want to add money to your card, that you got to pay. You don't have to pay it when you go through the bank.

I got the Netspend card because I didn't have a bank account and wanted to have somewhere to put my money that didn't have a charge or something of that nature. I receive my money there through direct deposit and it's very easy. I just wait until the money comes in and it comes in a week earlier. I like their interest, the 5% APY. That's pretty good. It's very difficult to talk to a live person in customer service but it's been very pleasant or cordial.

I recently had to contact NetSpend regarding a transaction on my account that was for an order that I cancelled with the merchant. Netspend customer service was very helpful, even initiating contact with the merchant to help resolve my issue. I have always thought that this is the best prepaid card out there - you cannot find any card with better or more innovative features. I was very happy to discover that their customer service is just as good.

I wanted a banking account that uses direct deposit and a debit card without going through a traditional bank so I got NetSpend card. I chose them because of their visibility and reputation, so I knew they had a good number of locations. And I have absolutely no complaints. Everything's just upfront, you always know what your balance is, you know what you have to spend, you know what the fees are gonna be - there's no hidden anything; it's just upfront and I've had absolutely no economic woes with the account.

About a week ago, I had a problem with my card. My cell phone provider took an unauthorized payment out of my account. When I contacted them about it they told me that they didn't know what happened, but I should contact my bank right away. Well, I talked to a few people about their experiences that they have had with their banks and they had no good news to offer. "Ten days, minimum." They all told me with sympathetic looks on their faces. I'm sure you can imagine my panic. So I decided to just get it over with, and I made the customer service call. It was smooth, easy, and friendly. The nice person on the line was very helpful and knew exactly what they were doing. The whole call took just over five minutes, and the money was back into my account before I'd hung up the phone. I couldn't be more pleased, truly.

Recently I called to dispute a charge after I received an email notification that my account balance had become negative. They were very quick to answer the phone, and the gentleman who helped me was very polite and courteous. I felt he was taking the time to accurately write down everything that had happened with my account, and he led me through a step-by-step detailed resolution to my problem. I have been extremely happy with leaving the 'traditional' banking system, saving so much money over the last two years, and plan on staying. A very satisfied customer, thanks to ACE!!!

I love this card. I use the Elite version. No hidden fees, no worries of overdraft. I like that I get paid on Wednesday with my direct deposit. I pay $5 a month for unlimited transactions, and the high savings account percent is great too.

I haven't had any bad experience with NetSpend yet. When my card expires, they usually send me my new one way in advance. Most of my finances are paid through my NetSpend card. I do everything. I use Western Union and Moneygram. Most people put money on my thing, and I have direct deposit through the SSA. They are awesome.

NetSpend is great. I've been with them since 2005 and it's worked out in any situation and when I call, they work on it pretty fast, and I don't have anything going wrong.

I wanted a prepaid card and went to a certain check-cashing place and NetSpend was what they had. When I started, I wasn't sure if I was going to like it, but as I went along, I liked it. I prefer it better than the banks. I like it the way it is because I can't overspend and it helps me much better. And I get the alert on the phone and it lets me know where I am at all times. Even when I send my granddaughter to the store for me, I can tell where she's at and when she's finished. They are very nice. If you have a complaint or anything, they get right on it, and they will go all the way through from the time that you had your deposit, to find out if there's a mistake anywhere on their part. It's a good thing to have, for people who don't manage money well and for people who do, because you can be very well in managing but if you make a mistake, you're in trouble with the bank.