Netspend Reviews

I like the services offered by NetSpend much better than any other companies. I pay most of my bills online and the NetSpend card does it so much better. It’s easier to keep track of what I am spending. I love the card and I use it for everything. With it, it’s very rare that I have cash in my pocket. Also, if a family member needs to borrow a couple of dollars, it’s much easier to transfer money to them and then they transfer it back when they get some money back on their card. I make online purchases now and then with my card, and since I don’t drive, it’s very convenient.

After recently renewing my TD Visa Emerald card, I received a number of emails informing me that an additional card, a "NetSpend Visa Prepaid Card" would be arriving as well. NetSpend is not a company I recognized or have dealt with in the past, and I certainly did not knowingly opt-in for any prepaid card. I assumed the emails were spam, especially since one of the emails sent in this "batch" (an invitation to make money doing surveys) looked like a phishing attempt.

I was doing all my business by cash and checks then. I had been offered many times to join NetSpend. I was skeptical at first because online banking with no virtual account and no checks means no security to me. I read over the details and decided to give it a shot and I’ve been a customer ever since. I like the fact that when I reach a certain level of balance it won’t allow me to overspend. At the same time, I don’t have to carry cash, which means I’m not spending excess cash. Their statements are concise and clear too and their customer service is impeccable.

Because of my BBB complaint, I was contacted by a team who could actually resolve this issue for me. It's too bad customer service cannot do anything, but I was glad that this senior team could.

I used to sell stuff off eBay and a lot of people are using PayPal so I signed up for a card on there and got NetSpend. It helps out pretty well. I use it a lot for auto pays and for things that I might not want to give my actual debit or credit card information out to. I have it set up for auto pay for my DirecTV, my high speed internet, car insurance and my cellphone payments. I don’t have to keep track of it because they send me a text message of what happens. I save the text message as a receipt. Easy on me.

NetSpend doesn't charge a big overdraft fee and I like that - I only have the $5 a month. Also, I get my check as soon as it comes into the bank through direct deposit so I get my money a couple of days sooner. I also like that their card functions just like a debit card so I'm able to use it to pay bills or make online purchases. They have a reload location as well close to me and I use it to put more money on the card. It's a pretty easy process. Their team members are also helpful and polite. They offer me stuff I need.

I wanted easy online bank transfers for my family and Netspend is very efficient online for all of us to share funds. I like it better over a different prepaid debit card provider. I also like its mobile accountability. I could access my history through my phone, so that's a plus. Paying bills or making online purchases using the card is convenient as well. I use the direct deposit usually and it's very simple and I could find reload locations near me. As for the Netspend team, they’re always friendly. It was excellent.

Every time I use my NetSpend debit card in the store, I am charged $2.00 to enter my pin and this month alone cost $30.00 just for entering my pin at checkout. Never again with NetSpend!

I got a hold of NetSpend for my prepaid card because I felt more secure and safe with them than other providers. My balance is always correct and that’s what I like about NetSpend, too. It's been an excellent experience with them.

The check cashing place said that I could do direct deposit through NetSpend so that I wouldn't be losing so much money from cashing my check with them. NetSpend makes it very easy to manage my account online. I get my check a few days earlier than everyone else and also get cash back if I activate certain things like when I go to Starbucks, I've gotten cash back through the program that they have.

On June 26, 2016 I received an alert text from NetSpend that $450 was transferred to someone name Derek ** through a wire transfer from my card. I immediately notified Customer Service at Netspend to inform them. I received 3 reps from outside of the country who were rude and not understanding. They told me it would take 10 days to complete an investigation on whether I would get my money back. I was left with $2. My paycheck is direct deposited on this card and they showed no empathy!!! I don't know how I'm going to pay bills or eat with that. My PIN was also changed without me knowing and I only found that out when I tried to call them. They informed me via email 2 hours later. By then, my money was gone! I have been with them for years. They do not care about loyal customers. My husband also uses them. Now I don't know if or when I'll get my money. I'm a wife with kids to feed.

I like Netspend. With it, I won't have all those spending overcharges on to when you go over your limit. And I can use the card whenever I want to. I can use it for hotels to book a room and pay my bills online. Their team have been very pleasant. For all the years I’ve been with them, I had a good experience. I never really had a bad experience except one time when I was out of town on a trip and it was just me and my kids on vacation. I used it in another state and they closed my account. I guess they noticed that I was out of town and they were trying to protect me but it was actually me. I couldn’t get to a Ace Check Cash place and I didn’t have any cash on hand. I’d rather them to call me to make sure it was me before they cancelled the account.

NetSpend had direct deposit which I liked. It’s just been very satisfying with NetSpend. There were some discrepancies in the past but they had cleared it up.

A decent alternative to traditional banking. I have not experienced any issues thus far and I have found the NetSpend card to be just as welcome as traditional cards. The fees for loading and withdrawing are my only grief at this point, but it is what it is.

I got a NetSpend card because it's a prepaid card and I get my direct deposit two days early. A regular debit card puts my money in the bank and if I have overdraft I get charged a $35 fee. With NetSpend, I get a $10 cushion fee when an emergency comes up. That is beautiful and what I need. Paying bills with it is very easy by just using my routing number and account number. Then when it's fine, it goes right on my phone and I could see the statement. Their team is friendly and understands when I call in for trouble or concerns. They answer my questions quickly and resolve it easily. NetSpend prepaid is an awesome debit card and everybody should use it.

My going with NetSpend had a lot to do with the monthly fee that I could pay so I don't get charged every time I use my card because I use it quite a bit. I've been with them for a long time and my money is directly deposited to the card every Thursday about 12:01 a.m. One thing about my card that helps me is getting a daily text with my balance, so I know everyday what I've got in my account. I had my card compromised one time, but I got all my money back, even if it took a few weeks. Still, I hope that won't happen again. I got to pay one bill with my card, but I don't buy online because it scared me. Overall, it's been very good with the team at NetSpend, and having a NetSpend card is convenient and dependable.

Not having to carry cash by having NetSpend is great. It's convenient when paying bills and buying online. I use both direct deposit and their reload locations as there are many near me. When I had a dispute, they were able to handle it. NetSpend is good except I hate their overdraft protection because it doesn't add up sometimes.

I had NetSpend for four years. I like the fact that I get text messages when I use my card. I also like that I can look at all my balance all the time and that I get my direct deposit a day early. I use the direct deposit option all the time except when I need to add money on there, but it’s inconvenient that I have to pay to put money on my own card. Also, when I had an unauthorized transaction going on my card recently, I didn’t like the person I spoke with. He didn’t know what he was talking about, so I haven’t had the issue resolved yet.

DO NOT USE THIS COMPANY!!! My boys got NetSpend gift cards as gifts and when we went to activate them - the one it only had $5.00 left on a $30.00 gift card - he was charged monthly fees even though he never activated it and my other son ended up owing them money because they were charging him monthly fees as well even though his card was never activated. Please be WARNED!!!

My husband said that NetSpend is better compared to others. We have access to funds. When he doesn’t forget the password, we can check his account but a couple of times we have to reset it. We also get text alerts so that lets us know what we’re spending. Also, it’s convenient to pay bills and make online purchases with it and I usually reload my card through 7-Eleven. Most of the time we interact with their reps overseas so sometimes the communication is a little foggy. Not that having an accent is bad, but I find it hard to communicate with somebody who has one. Nonetheless, it was a good experience.

Very pleased with NetSpend. Only objective is ATMs. All I have dealt with only dispenses up to $300.00 and $3.00 each transaction can add up. Overall, happy with service and early deposits and account balance notifications.

Your fees are outrageous. No one should be charged $1 to $2 for EVERY transaction that's been made plus additional $2.50 on atm transaction. That's not counting what the atm charges you. The only thing good about the card is getting paid up to 2 days early.

I use my NetSpend to pay my bills and make online purchases. There was just a problem because my electricity company wasn't using NetSpend but that got cleared up right away. It's been really enjoyable and pleasant to be able to get money early and be able to take care of my bills on time with NetSpend.

I use NetSpend direct deposit every payday. I get paid at midnight on Wednesday even though my payday is on a Friday, which is fine with me. I have two cards and my boyfriend has one. If he needs to draw money out to pay bills, it's easy. Also, I can book a trip online, fly, and do anything I need to do. It's very convenient. However, the fee to withdraw money is a little bit crazy so I don't do that often unless I go to a grocery store. There are not enough places that I can withdraw from. That part is inconvenient. But when I've had a couple of disputes, their staff took care of everything. I'm satisfied with what they did. It's been a good experience with NetSpend. As far as my service goes, I'm completely happy. I've recommended them to my sister, niece and people from work.

I got my NetSpend card through ACE. I've had it for at least three years, and it's very convenient to buy or pay bills online with it. I use the reload locations often as it's easy to find them. Also, their team supervised me getting my address and email changed.

It's more convenient using NetSpend. I like how I'm able to check everything immediately and if I wanted to have the ability to reset, I can. I also use their direct deposit. Their reps have always been pretty positive, too. It's been a great experience with them.

NetSpend is a safe way of having a disposable credit card. I have used it for years when traveling because if a card is lost or stolen, they can kill the card without killing the account. That's the plus side. The negative side is this: This weekend while traveling I forgot my card in a remote location. Not wanting to cancel a perfectly good working card and have no cash for the weekend I decided to take advantage of NetSpend's FlashPay feature, where you can send cash to someone. I chose my wife. NetSpend doesn't use any of our current cards as a recipient so I called their Customer Support for help. I was told to simply have my wife purchase a NetSpend card for $3.95 and add $10.00 to it, and I could FlashPay to it and transfer a few hundred dollars from my account to that one. Sounded easy.

I have two accounts with NetSpend which has provided very good service. It was more convenient for me to use than other card providers. I called their team about my account and they got the issue fixed right away. I advise people to get the NetSpend card because they don't have to worry about overdraft charges which I hate. Netspend doesn't have that and their direct deposit fee is not that high as well.

When I first started with this company it appeared that customer service was the utmost importance to them. But over the last several years it seems like customer service and reliability has went downhill. I would call several times and speak to a representative and be told several different things by different Representatives while my accounting needs remained unmet. I even had fraud on my account and when I disputed it they did not fight on my behalf but instead reverse the credit. Lastly, because of the fraud that was done on my account they said that I was too much of a risk and closed my account after several years of doing business with them! They locked my money up for over 10 days until I could receive a mailed check in the mail! If you are struggling and low income then this type of asking may suit you however if you expect quality banking service then I would advise not using this bank.

I am not very pleased with my experience with NetSpend. Went on vacation and stayed in a Hilton hotel where I used my card to pay for a night stayed. The hotel compensated our room which meant they released our funds back to my card on their part. They sent emails and faxes which is what NetSpend said we needed in order to get my funds back on my card. After two days still no funds. I called and fought to get my funds back, and still have nothing. I really hope this doesn't happen to anyone else. It's disappointing and upsetting to have to go through. They have given me the runaround and I just want them to do their job so I could be a satisfied customer.

I never take the time to submit reviews because I know they don't really matter. However the fact that NetSpend deals with money and my money has been unobtainable for almost the past month is absolutely infuriating and makes me very hesitant to continue to use NetSpend. And that is a shame. After having bank accounts hacked multiple times I was referred to a re-loadable type of card which is when I found NetSpend. My card number/information was somehow confiscated last month and around $150 was drained from my account. Whoever did this was able to use the card number without needing the security code on the back or my billing zip code (which has long since been established) to pay two bills and a large fast food restaurant tab. That is just downright terrible security.

I like my Netspend card. It's very dependable. I haven't had issues with my money not being available which is very important. I use direct deposit often and it is easy. My deposit hit usually on Tuesday and we don’t get paid for Friday. The team at NetSpend is always friendly.

When I need NetSpend the most, customer service really sucks. The people responsible to be able to make changes are always not AVAILABLE, therefore I'm changing my banking in the near future...

I wanted a debit card so I got NetSpend. I like that I didn’t have to put any money on it. And with my direct deposit, I get my money earlier so that always helps out. I like their anytime alerts too. I have an issue though when I go to a gas station and use my card. Whatever I don’t use is supposed to go back to my card but it never goes back. I have two pending, one is for $8.00, one is for $6.00. I have never seen it ever since so I don’t like using the card for that purpose. I just take the money out to pay cash. The last interaction I had with their rep was when I used it at a hotel to put a deposit on. It’s supposed to go back when you check out from the hotel, but since it’s a debit card they said they give you 30 days. But I usually call in and they put it right on my account.

I had a regular NetSpend card and then I received a Control Prepaid MasterCard. I’m able to call them and ask when my deposit is supposed to come in. They post faster than others; it exempts me from incurring late fees on a lot of bills and stuff. They're very convenient and fast but I wish there's an ATM that we can go to that don't always charge a fee.

Netspend is something to have until you can get a regular bank account. It's good because if you spend something, it gives you an email. Also, their customer service team has always helped me out as much as they can. However, last night I couldn't use my card in 7-Eleven for some reason. I went online and found out that it was shut down last night.

I've been a ACE Elite cardholder for almost 2 years. I have direct deposit. ACE Elite is very good at providing you with alerts as to the activity done on your account. I would recommend friends and family to obtain an ACE Elite debit card.

NetSpend used to be cool but now it's a massive company with long wait times for customer service and they will shut you down fast of any so-called suspected fraud. My life has been a nightmare with them. Not sure what to tell you here because all banks suck now. Use cash and money orders.

Although my main purpose for obtaining a NetSpend card was for tax return purposes, I have found myself using it as a part of my regular financial life. Because NetSpend credits arrive so quickly, I am now able to pay my bills ahead of time which is improving my credit. I would recommend this card to everyone!

I was issued a new card, which I never got, or so I thought, I was issued a second card with no problems or questions. My mother, who suffers from dementia, received the first card & never told me until I received the second card. I want to thank all the agents at NetSpend for their help & understanding!!!

I was living in Baton Rouge at the time and doing business through ACE. I could get my check faster with NetSpend than through ACE., six or seven days ahead of time but now, it's down to three or two. The NetSpend team has been friendly and helpfu. I had one deal where my card was stolen and the girl knew my pin number so I got none of my money back. Other than that their service has been really good.

Yesterday (Sunday June 12) I requested the balance on my card and was sent a text message that I had 14.08. All my transactions were in and posted so I went to the gas pump attempting to get $13 in gas. The pump stopped at approx 3.25. I went inside. The gas attendant offered to and tried $10 for me. It was declined. I called Skylight to find out what had happened and was told I had no money left on my card. I was told a debit had gone through on my card that day from an old service I had discontinued several months ago. I asked the customer service person if she would reverse the $1.50 fee and she indicated it was, indeed valid, and she would not be able to do that.

I've only had one problem with Netspend and it wasn’t too great. I was trying to get the issue resolved in regards to some money that was taken off my card. The card machine was faulty. Then it became a big issue, and I got the runaround and the problem didn’t get fixed. They also charge too many fees. They shouldn’t charge all that money.

Netspend does direct deposit. I've been using the card now going on seven years. I had some problems when someone took money off my account and their team handled it with no problem.

Overall, my experience rating that I would give is...eh okay. Too many times I have had my card/account locked. For example; when I drop a couple thousand dollars, I should not have any problem with accessing my money, my account, etc. I ordered cards that I was charged for, but never received.

Use of my NetSpend card has been very useful. The text messages sent when my account is debited for purchases or credited for money deposited is very valuable to keeping track of monies on my NetSpend card. I especially like the direct deposit feature for my paycheck. I never used this feature on other debit cards, prepaid or otherwise. The direct deposit feature is invaluable to me. I feel my NetSpend card is excellent for a prepaid card.

I have been using NetSpend/MyControlCard for a long time and I really like it and the services that come with the card.

Never received my statement after two requests. Going to take my business elsewhere.

With MasterCard, I get paid on Sunday but it would not go into my card until Monday so I switched to the Brinks card and I get my check two days before everybody got theirs. I’ve been with it ever since and have had a good experience. I use my card for everything. I do direct deposits more frequently and there had been times when I had to reload. I also pay my bills out of the card.

Ever since I got my card for my paycheck, I really enjoy the money for me to make my bills get caught up. Would be lost without the card.

I wrote & called within the specified time limit. My emails were not accepted. They came back & I would resend. When I called that was what I was I instructed to do. Went on 'til time ran out. Nothing done. Talking about almost $500 ATM withdrawals not mine. Will be changing banks & notifying media of how I was treated.

On May 25, 2016, I received notification from NetSpend that my PIN number had been changed. Knowing that I did not make such a change, I checked my account to discover that someone had accessed my account information and stolen $415. I instantly called customer service and let them know what happened and the operator I spoke with initiated a dispute claim for the funds taken. Honestly, at this point I was pretty sure I just got screwed and would never see my funds again.

I have been a NetSpend user for over 10 years and love the ease of using the card. The monthly fee is low and finding locations to add funds when needed is easy. My direct deposit is loaded on my card a day or 2 before many others get paid, it keeps me from having late pays on my bills that way. The cards could be issued for a shorter period so that the numbers stay clear till it expires but other than that a great item to have in your wallet.

Being told that I had a premiere account and would not incur charges, only to find out I was/had been incurring $1 charges on any and every transaction...

I got it to pay my TV and as time went on I saw that our balances didn't match and as I paid my bill or used the card a fee was also taken out. Not able to get cash back. Always had to put $20.00 to reload but my favorite one is I only had $8.01 on my card so ask the cashier to only put $7.01 on the card and I would pay the difference of the total due (approx 9.85) and she pops up with it, took it all on the card and now I owe 2.95 on a prepaid card?

I’ve had my NetSpend card now for 10 years and I love it. The alert tells me when my money goes on my card and when some of my money leaves off the card. That’s a blessing right there. It’s convenient to use it to make online purchases because if you happen to go online to buy something and somebody tries to take advantage of you, they take care of it for you. Plus every time I’ve called them, they’re always friendly and helpful. I already recommended it to everybody. My mom got one, and one of my friends' son have one too. It’s a great experience for anybody that's starting out or for elderly people so that they’d be able to know who’s using the card and who’s not using it when alerts come out their phone.

This is a great service - you just have to be smart to use it and benefit from it. If you ever need cash, just ask for money back at stores or walk in to a bank and they will give you up to $5,000 with no fee. It's a hidden secret. ATMs charge you a fee because it's convenient and higher risk. Also, the 7.95 monthly service fee is well worth it with NetSpend. It's a better way to keep track of your money with great on-line services, text alerts and a nice app. You get paid a little faster with the direct deposit feature too.

Customer service are horrible. Every time you call about someone tells you something different. I don't understand WHY you can't get an email confirming some information.

My review is simple. I needed a bank card to order a few things online. I also wanted to have a card in case an emergency arose where I would need to take a trip to somewhere else. That hasn't happened but I am sure that it will be fine from what I have heard from others. I got my card, registered it, and within less than 8-9 days had my regular card with my name on it. I went to the website and being computer and web dumb I finally figured out how to get through to my account. The fact that anytime any transaction is made my phone dings makes me happy to know I can see every deposit and expenditure at the ding of my phone. I have not been getting dings on back order things but check it out on the web.

I am satisfied with NetSpend. Just wish it didn't charge you $1.00 for every transaction - example when you make purchase and wish it didn't charge you $3.95 for deposits.

I really enjoy my NetSpend card and account. Would recommend them to my friends and family. Keep up the good work.

I was a victim of internet theft. There was $300 withdrawn from my account. After submitting all the proper documentation and a thorough explanation of the event, they returned my money and it didn't take them very long.

I like Netspend because I receive my Disability check earlier than when it went to my bank account. I like that you can use it as a debit card for purchases and be able to get cash back.

My experience has been wonderful. Being on fixed income, bills are due at certain times of month. NetSpend has helped me meet my deadlines by receiving payments quicker. And customer service is wonderful. Thank you NetSpend/WU. Happy me.

I had NetSpend for 10. This last year has been horrible. I still haven't received my money back. I will not spread no good words for NetSpend. I want my money you took.

I love having the NetSpend account. It's easy to use, from loading to paying bills to shopping with. The only thing I don't like is the monthly or yearly fee you need to pay in order to have the account. I think after you are a customer of theirs for some time, they should offer a discount on the fee or waive it altogether, maybe after being a customer for 3-5 years or such.

The only problem I have is I never know when I have funds pending. And it's hard to know where things are coming and going.

I recently had an unpleasant experience with NetSpend. They were uncaring, and very disrespectful. I am seriously considering closing my account!

I have had great experiences with NetSpend. I received my card after filing my 2012 taxes. I get my paycheck two days earlier and can pay my bills with it. When I had a problem all I had to do was call customer service and they were always willing to help me solve any problems.

I was recommended to this company and I regret ever having this account. They have the worse customer service and they never help you. They lie and don't follow up.

I have been using a NetSpend card for a few years now. I have had a few problems, which were taken care of within 24 hours of it being reported to them. I just got a MasterCard from NetSpend and like it very much. Although I have only had it for a few weeks I believe that this is one of the best cards I have ever had. With NetSpend you can get a text as well as an email every time you use your card. You can also get the balance available in the same message after using the card. I definitely would recommend it to friends and family members who are looking for a way to pay for whatever they may need.

I used the card on a recent vacation and was extremely pleased with the acceptance at all venues.

Very pleased. Issues resolved quickly by CS.

I love my NetSpend card and would recommend it to everyone. I have no complaints.

They were very polite, they answered all of my questions, to satisfaction, not leaving me wondering about anything. I'm very pleased and glad that I chose this card. Thanks.

I love my NetSpend card. It's easy to reload and every time I make a transaction, it alerts me asap via email. I recommend NetSpend to all my family and friends.

Love it. Great card.

I thank you for this card, it makes my life a lot better and the savings account is very helpful.

The ease of prepaid ensures the initialing of a sped idea in credit.

I was charged with an overdraft fee of $15. I attempted a withdrawal from 5 Brothers Store which I never received.

Trying to get a refund - Your fine upstanding operators take way too long to get things done. I have asked for a dispute to be resolved twice already, and I get nothing but put on hold or sent to this one and that one department. How many times do I have to repeat myself that money was wrongfully taken off my card???!!!

I enjoy my card and the service with using it. I have had a very wonderful help also with customer service. They are very helpful and caring when I have a problem.

I love NetSpend. Great service, great card, great customer service as well.

NetSpend has always tried to do their best when helping a customer. They're not like all your other prepaid cards making you feel like one of their cards. NetSpend takes the time needed to help you solve the reason you had you call them. With your NetSpend card you're able to use it anywhere. And adding money to it they make that easy as well. But like any company they have their downside as well. Come on. It is a company ran by someone just like you and me. So are you perfect? I know I'm not and they know they're not. That's why they try to make your card perfect so you don't have to be.

NetSpend has been helpful and secure. The customer service is good and the card has advancements in the companies that I spend at.

While I enjoy getting my payroll checks early, it's not worth being a customer. I will be canceling my account soon as possible. Don't EVER report your card lost or stolen because you will be charged 20$ or wait 7-10 business days and will not have access your funds, unless you're prepared to buy another NetSpend card and pay those fees... Loading the card is a waste of money. Only good for deposits. And the overdraft protection is a joke. They will put you on probation like if I'm not gonna pay it... I would just simply stop using the card. Overall this card is worthless!!

I have had a great experience with NetSpend.

I have been using NetSpend for almost a year now, and I like it a lot. Why I like it, because my direct deposit comes 2 days sometimes 3 days faster! Here's why I don't love it, because my card was hacked. I called and the lady I spoke to was nice but I could not understand her. She did tell me she was going to email me a report to get my money back. I never received it. She did cancel my card, but I couldn't understand half the things she was explaining. So I didn't know if I needed to inform my payroll or not. I called a few days later saying I did not receive the emails, but I did get some money put into my account (I waited to see if she would send the next day and then the next). I went online to the app to see if anything different change, and I noticed the money that was put back in was gone.

I have been a NetSpend customer for over 10 years now. I am very pleased with NetSpend. Customer service is excellent unlike RushCard and a lot of other cards. I do not get the hassle to get in my account. My direct deposit is posted sometimes 3 days before I've had my refund for my taxes downloaded. Never a problem with NetSpend.

I love the service. My deposit always on time.

They closed my account without notice because someone hacked it. My SSI check and my paycheck were both blocked for weeks because of these **. My wife has cancer and I needed that money for her treatment. She was sick because of the treatment by them then when you called them you get some idiot who can't speak or understand English. A bunch of goocks.

On 25th of last month I wanted to borrow from NetSpend. I called NetSpend. Nice guy tell me to get overdraft protection and I could borrow some cash. And I got overdraft protection but because I was one buck under could not borrow. On 26th I received much cash. Took a bunch out to fix debts. I hit Walmart. Had much cash on card. I added 80 more to card. So I could fix other cards on net. I go to sleep thinking I'm secure. Next morning I try to spend 5 bucks. Card now says I owe 79$. Direct somehow unauthorized. Took 139$. Now I'm late on all my cards. I got extra fees on each plus month is a mess. I got chumped about 5hundred. Sure hope dispute helps. Won't know until the 13th. Usually nice service but how did they mess me up.

I had a dispute on a charge to my card and from the first call I was handled politely, fast and very simple. Within a week I had my money back and a new card.

I like that I can get alerts text and email to inform me when I get my deposit and I like how I can get online and how I am able get direct prompt to help me over the phone when I have issue with account so I give good high rate.

They are quick to resolve a fraudulent charge and the only downfall is the monthly charge.

Very nice people you could count on. I tell my friends to get NetSpend. My daughter likes it too. Thank you.

I like online banking and NetSpend. However, if in the city, you have access to businesses that will load your card. If you live in the country, nowhere to load. No direct deposit, no good. The $5 monthly checking account charge, not good.

I don't like not being able to understand half the people who work there and I also don't like that I pay for overdraft protection but only allowed to use it a certain number of months. And a charge every time you check your account balance is just not ok. We should also get reported to credit bureaus to help build our credit.

I just love my NetSpend card. It is accepted everywhere and it pays all of my utilities and my bills. Customer service is really friendly and helpful. I love the text messages that I get whenever I use the card. It helps me keep track of my spending and it's very informative. I recommend this card wholeheartedly. The monthly charge is affordable price compared to a credit card and you get overdraft protection if you go direct deposit. Get this card!

This company makes their money the old fashioned way, which is, 'THEY EARN IT'!! They are very responsive. They show they care about your opinions. They are not greedy acting. They go beyond their promises. Most importantly, they are honest.

The card sucks. The bank is not recognized for my Apple Pay anything on my phone. Could you recommend something? Or take care of this issue!!!

I've been a NetSpend customer for about 4 years now and I love the card. The customer service is very great and I've never had a problem with trying to use any features on the site. Everything is great. A new cool feature has been added. I can deposit a check with a snap of a photo. NetSpend please continue to give off great customer services and I'll continue to be a loyal customer.

I had a bunch of recurring unauthorized charges on my account. I didn't notice the charges until a couple months into them. As soon as I had noticed, I reported them and even filed a police report. NetSpend took 10 days and then told me there is no evidence that the charges were unauthorized, and noted a "pattern of purchases" using the same method. You don't say??? /Sarcasm. THE REOCCURRING CHARGES WERE A SERIES OF UNAUTHORIZED CHARGES, YET YOU SHRUG YOUR PROMISE OF CONSUMER PROTECTION.

I have an auto-pay setup with an account paying a past due matter. The first time my account was accessed to pay the monthly amount of $100, I was told there was insufficient funds. It turns out a $1.00 fee is charged for each transaction. It was taken care of the first payment but $101 is now deposited monthly. This fee DOES NOT make sense for auto pay, and has to be adjusted! Also, when I needed to deposit $700, I had to do 2 transactions because your maximum amount was $500. Everyone else is $1,000! WHAT'S THE DEAL??

I have been a NetSpend customer for over five years. They only allow me $100 overdraft and I can only have three overdrafts per month no matter how much I put into my account. Mind you I put over $1,400 a month into my account. Every month on time. I'm only allowed to use my overdraft 3 times per month. And they charged me $15 and overdraft/Overdrive which is outrageous. So I have been thinking sincerely about changing my NetSpend account to another account card which after so many years that they see I have social security coming every month. They're not worried about getting their money at the end of the month like NetSpend. I paid NetSpend back every month because they take it out of my check before I get my check and $15 if I spend $2 overdraft. They charge me $15 for a $2 overdraft and it's ridiculous. So I'm not happy with NetSpend at all.

It would be great for them to have a SWIFT code account for International Wire Transfers.

I have NetSpend for about three to five years and I love it. I checked in with the card at Speedway and it had good features. I was tired of dealing with credit unions and banks and because I can get my checks early, I signed up with direct deposit for both my retirement and social security checks. I'm totally satisfied with their service.

I and my husband decided to use NetSpend not long ago and I really like them. It's easier managing my finances because I know every time I use it, I know where my money goes to. It’s also been convenient to pay bills and make online purchases. Additionally, money is coming early and there is an insurance. I only wish that I could get the overdraft protection sooner. Every direct deposit is $396 and I can never reach it - I’m $6.00 away from it.

I’ve had NetSpend for a long time because it was easy and recently switched to NetSpend Elite through ACE check cashing. But then I noticed that sometimes, it takes out an extra dollar which didn’t happen before. When something’s $2.16, it comes out to $3.16. Why does it do that?

I was getting a job and needed somewhere for my paycheck to go since they weren't going to issue paper paychecks so I got NetSpend. I always get the money two days before the actual pay day. The biggest benefit is that in a lot of places where I go, I don't like to carry a lot of cash because people will ask you for money and if you say, "I don't have any money," it is true. One time I lost my card and I was able to call right away and get it replaced within a week and that was a convenience. I love NetSpend.

NetSpend seemed like a good solution rather than using a regular bank. However, I’ve had a very unsatisfactory experience with the way it all works. I was getting my paychecks two days earlier but I couldn’t receive texts because they don’t text on the Viaero system. When I called with problems a couple of times, they wanted to shut the card off which froze all my money. What am I supposed to do until they finally send me another card? Luckily, a friend of mine had a NetSpend card at that time so I was able to transfer the money to her and shut the card off. But I still have not received my new card from them. When you called customer service, they were very hard to understand. I’m not too happy with them. There were a few good points but they didn’t outweigh the bad.

With my NetSpend card, I like that I can go online and set a certain amount to be put back in my savings every month and I can always add to it. Also, I’m an online shopper, and I need my card pretty regularly. I’ve been with them since 2009, and I’ve had problems on occasion, like the purchase that came up that I know I didn’t make but the customer service reps were very nice, prompt, helpful and got it resolved and taken care of lickety-split. NetSpend has been good to me. I like the people, and in fact, I’ve tried to get other people to get NetSpend because I really like how it’s set up for me. It works great for me and I wish I could get some other people to get into it too.

I been trying to login to my NetSpend account and it won't let me. Says my username and password are incorrect. I know my information is correct therefore I know the website is not working properly. This issue needs to be fixed immediately.

Was with them from the start and made them a lot of money throughout the years. Now due to 3 or 4 times screwing up my account I'm changing to a different card and closing my account. Customer service is in the crappier now that they're with Western Union. Too bad. I used to love this card and recommended it to a lot of people. No more though...

My friend told me about NetSpend which I've had a pleasant experience with so far. Everything is loaded to my NetSpend card so I use it for everyday use, like paying bills or making online purchases, which became very convenient. Personal information is secure on the card and I love the incentives I get at the end of the month. The NetSpend team has been friendly as well.

I use my NetSpend card all the time and I'm very happy with it. Since having it, I don’t have to write a check and I can’t bounce one. Their customer service has helped me really well. When I had a problem, they solved it right then and there.

I was looking for a prepaid option and NetSpend came up and seemed like it would work for my needs. Last year I canceled my card. But I was flowing $70,000 plus a year through the card and after a couple of issues I had, it infuriated me and I will refuse to ever use them again for anything. It was very difficult to get anybody on the telephone over the five plus years that I used them. I had issue, my bank had issues, so it was not very easy to use from a customer service standpoint. But, as far as loading the card and getting notifications on transactions, that was easy. It was really on the customer service side that they really failed. They were also using some outsourced call centers so there were some language barriers as well. When I did wish to cancel and I had asked to speak to somebody, I never got any resolution to my problem.

I’ve been with NetSpend for a really long time. I can have funds deposited on my card, which has been helpful and convenient for me especially since my credit wasn’t that great and so in order to pay bills, I would have to deposit. I don’t have a lot of problems with NetSpend. Everything seems to work well. It was better than Western Union at one point because I was expecting a deposit and something went wrong with Western Union's system. This hasn’t happened to me with NetSpend. But I do have a Western Union/NetSpend card combined now.

Since I don’t like bank permits, I contacted NetSpend and my experience with them has been wonderful. I use their direct deposit option, and the process is simple. The people at NetSpend have been good at taking care of any issues I come across. I recommend them to a lot of friends.

I couldn’t maintain the balance with the type of checking account I had because I had to get my disability retirement check which is the only income I have coming in each month and that’s where my expenses are taken from. I wanted to go with one that wasn’t as much of a hassle and NetSpend happened to be the one. They have been my bank for seven years now and I’ve not had any trouble at all since I’ve been with them.

I will recommend Netspend. Customer service people have always been courteous and nice and I never experienced anything bad with them. I like the alert that lets me know when the money has reached my card. It's also very convenient that I'm able to pay bills and stuff online. The only issue is the fee. If I go to an ATM to get a certain amount of cash, I would get charged. I didn’t know that’s what it does.

I love the consideration given me in all you do for me at NetSpend. The insurance for my children if I were to die, the prompt deposit in my account, early so as to beat the crowds and not be subject to robbery. Also my stress free banking that does not overdraw funds. Thanks a million.

On July of 2015 1500.00 was transferred from my account and I was able to track thru customer service where the money was being spent. At one point it was down to approx 581.00. So I asked NetSpend to stop the card. It was not done therefore I never got anything back and NetSpend cancelled my account making it difficult to solve this matter. Well now it 10 months later and I want satisfaction.

I've been with NetSpend for a few years and it's pretty good. It's not that I don’t like their services. It's just that their interest rate and a couple of fees that’s a little too high when it comes to making personal loans. And I've decided to have my account moved to another bank but I'm not gonna let them go. I'd like to still use their services. I've been well-pleased with all of them and very happy. Being on disability, I hate leaving because of that because now I'm gonna have to wait a whole extra week before I have access to my money deposited by the Department of Treasury.

I have been using NetSpend for 6 years. Before, it was a little more difficult to put money in but now, if you run out of money, you can go anywhere and immediately they'll reload it. The access to reload is a lot faster than any of the cards and that's definitely a plus. If I would have more money, I could use the card more. I love the way NetSpend keeps track of everything. I can spend something now and I immediately get messages. Customer service has been awesome. I'm satisfied with everything. The online purchases are easy. The problem that I have seen is paying bills because I have to use Western Union and that makes it a little more difficult to do. If they make that feature easier, I would use everything from that account.

I went to a Moneybox years ago where they explained NetSpend to me and I tried it. I was looking for a new form for direct deposit and I was having issues with banks. I wanted to try something different. I do a lot of my finance management online to balance what I've spent my money on. I don’t have to directly go into a store. They keep me organized.

I have lousy credit and I can't get a bank account from a brick-and-mortar bank so I got NetSpend which looks better. I got their rewards and if I overdraft, they give me a chance to get the money into the bank, which unfortunately never happens, but I'd rather pay the overdraft fees and have what I need to have gas in the car rather than watching around the last week of the month not being able to get to any of my doctor’s appointments. It's also very convenient to use the card in paying bills or purchasing items online.

Love my card. I like how it works.

I joined NetSpend some years back, I can honestly tell you they are GREAT! I have recommended them to several and we all are very pleased with their service.

I liked the convenience of getting my check early and not being held by any overdue fees. However, my experience with NetSpend hasn’t been the best. My card was to be expedited because there was a fraudulent purchase made. Everyone that I've talked to wasn't able to give me an efficient answer regarding my money and other options to have access to it. Also, I got in contact with a lot of foreigners with very distinct accents that I couldn’t understand. It took five days for me to get my next card and so that was five days without access to my money, which was very upsetting to me. I also had some bills that came about around that time.

Definitely useful when you need some quick cash, thanks so much!!

My brother had NetSpend and he suggested it to me so I started using it. NetSpend sends me alerts on my phone when I use any money off of my account and it's been able to tell me how much money I have and what money that I don’t have to spend on different things. I can also get cash back on places where I go, and every time I go into places like Starbucks or Red Lobster and pay with my card, they’ll give me a percentage back off of what I used off of my card. The money that I get each month comes on my card through direct deposit and it's easy. Even the reload option or when I get a check is easy to do because it doesn't require you to do a whole lot of stuff.

The 10 years that I've been with NetSpend were awesome, but my recent experience with them was horrible. I've been trying to order an additional debit card since January, and I continue to get the runaround. When speaking with customer service about it, there's a language barrier and they don’t understand what the issue is. They say they're sorry and they’ll take care of it, but it hasn’t been taken care of. I've also escalated to multiple managers for nothing. However, NetSpend is easy to use like any other card. I'm able to monitor my expenses online or get the text message that shows me how much money I've spent. I'm not able to overdraft so that’s a good thing too.

I am really happy with my NetSpend card and benefits. Is it possible to get customer service reps that speak better English? It's very annoying trying to explain something to someone that does not have the English language skills. The reps that I have spoken were all great people and helped with problems, but it would of been a lot shorter phone call if I did not have to repeat problem over and over again. Thank you.

I like the idea of the way NetSpend was set up, which was not like a regular bank. Managing my finances has been a lot better as far as the overdraft protection. Also, if I use the card inside the stores, I get rewards. It's very convenient and I haven't had an issue. Their guys have all been good too.

Cannot use card out state. Big inconvenience.

I lost my social services security card and I had to pay my rent. So, I went to Ace Cashing and their rep told me that the card was through NetSpend. I got one and I'm now able to use it to pay bills or make online purchases which is very easy. I load more frequently, too.

Somehow my account was hacked. I lost my money. Netspend replaced most of it. I'm homeless with two boys. Netspend put 1400.00 on my card and took it back in minutes. I cried and pleaded for my money but I never received it back. It would have helped.

I been using NetSpend for over 3 years already. I'm a Premier member, I am charged a small monthly fee and it is great as a secondary Bank, Debit Card with MasterCard privileges and a Checking account attached with it and Routing Number. Thank you NetSpend.

I had disputed a large amount that was taken from off my card that I did not authorize. They had me wait 10 days to tell me they would not credit my account then closed my account without me asking them to...and sent me a check for the remaining balance. I would never in my life ever get another NetSpend card. I called a Better Business Bureau on them.

Every is ok.

The representative was courteous, knowledgeable and very helpful in resolving the issue.

I was interested in having my direct deposit go through NetSpend. They do a lot of things that are helpful. I now load my bank account a few days earlier and get a lot of stuff done before the 1st or the 3rd. Their customer service and overdraft protection are helpful. It's the same if I have to a file dispute. They respect their customers and keep them aware that that’s their money and not the bank’s. They don’t make anything super difficult, they don’t cram and they don’t put a whole lot of charges and fees in there. They do their job. There's good faith and I would recommend NetSpend to a friend.

I use this card more when I travel. It's been so helpful in airports. Thanks for having my wallet first team. I make sure I have it in my travel list. I recommend to every one in this world.

I love having my NetSpend account! It is great to receive my deposit a few days early since two of my bills are due before the 1st of each month. I also like the $10 overdraft protection. I have made use of it and it certainly is convenient if needed. Also I can't even count how much money I save in ATM fees by paying one monthly amount. I take cash out at stores when needed and I love not making ATMs rich anymore!

I have been with NetSpend since 2008 and I am very pleased. I have recommended NetSpend to family and friends. When I have an issue, customer service is always helpful.

I have been pleased with your services.

NetSpend is great. Don't worry about banks fees. Customer service is awesome.

I'm unemployed right now and I have all my benefits coming into my NetSpend card. I have my money direct deposit and have it automatically coming out. I get my money quicker and my benefits two days before I'm supposed to. I used to have problems paying my bills on time. I can pay my bills or purchase online from the convenience of my home or my cell phone. It's easy for me. I also like the little cards that they have, the breast cancer one. The NetSpend team is very polite, courteous. When you come in the store, they're always smiling. It's a good atmosphere and makes you want to come. Even when I call, they're always so zippy and make you smile when you have a bad day. I'm thankful that they came up with NetSpend. Continue to do what they're doing and don't change anything.

Great Visa card with text messages with every transaction.