Netspend Reviews

My card was hacked a year ago during a breach with Home Depot. NetSpend notified me and sent me a new card and my old card was supposed to be cancelled. I noticed on two different occasions that the card was still active so I called customer service and attempted to speak to the customer service. I say attempt because the only English they seem to speak is what is written on their script. Well here we are a year later and the card that was supposedly cancelled get used in Brazil about 7 times within 15 min and took $700 dollars. I immediately called when I got the text alerts and told them not to approve the transactions which were still pending.

I haven't been very happy with Netspend. It was supposed to come quickly than everything else and I didn't even receive the first one that they sent. I called back and it took another two to three weeks to get my other one. I pulled all the money off and cut up the card when I got it. Reading about what other people have said, a lot of them are complaining about it and said that every time they make a purchase, there's some ridiculous charge which wasn't something I was interested in. But on the other hand, their customer service team have all been somewhat helpful and I haven't had any complaints about anybody else.

I was on my normal PayPal account and saw a link for Netspend. At the time I had to have something to direct deposit to and I didn’t have a bank account and because it was free I tried it and I liked it a lot. The details of my transactions were well-detailed. You can tell what card made the transaction. Sometimes it tells you where or gives you a specific number so if there’s something that comes up that you’re not sure of, it’s easier to figure out where that charge came from.

I heard about NetSpend through a friend and managing my finances has been alright since I've used it. I use the card to pay bills and make online purchases.

My paycheck is deposited every pay cycle on time like clockwork but for some reason it wasn't this time. I can't seem to go through to customer service and it is very upsetting because I really need my money for bills and groceries. There has to be a better system put in place so that customers can call 24/7 when problems occur. I have been very pleased up until now. I am keeping the rating at four but if I can't get satisfaction soon it will drop.

I'm happy with NetSpend. Their customer service is great.

Don't waste time with this card to many fees. They even charge you for buying out the store. And they have poor customer service. They don't speak English that well. This is a piece of ** for a card. Green Dot is a better card.

What's awesome about NetSpend is that (1) every time I spent money, I get a text from them. It tells me what my balance is. (2) It has a feature that prevents me from getting NSF fees attached to my account by not letting me spend money I ain't got (e.g. I got $7 in the account and I need to buy something for $10 I’m not going to be allowed to buy that). (3) To reload money in my account, I can go to one of their reload locations nearby or I can reload with Western Union although it costs a little bit more. (4) NetSpend offers customized cards where you can pretty much do your own graphic on it. I purchased one of those and that definitely caught some attention.

I've had NetSpend for several years. It's great and I try to refer it to as many people as I can. A few years ago I had a problem and customer service handled it very well and corrected it for me.

A friend of mine told me about NetSpend and I've been able to manage my finances since using the card. It's easy, efficient, doesn't cost much and I can go to any ATM. In addition, I use it to pay bills and make purchases online too.

Everything is fine with NetSpend. It has been pretty fair, and I haven't had any problems. I'm recommending them.

The reps don't speak English that well. They don't complete disputes in a timely manner and they do issue the overdraft credit once dispute settled. Always have to call back even though a callback was requested. Very poor customer service.

I had disputes that I filed because of unauthorized usage and charges on my card and a few days after I placed the disputes they "closed" my account. I was only informed of the blocking of the card which would have been fine and I would have been okay, because they said I would be able to get a new one. They then go to inform me even though I was in the process of disputes that I have no access to my past transaction history or any account access due to them closing my account. So no problem - at first it was understood that it was the specific type of card I had. Now after I loaded a new card they tell me it's NetSpend that pretty much Blacklisted me from using any of their prepaid products. This is beyond ridiculous because I can't get through to them to speak with them about this issue. And then my money gets locked up not once but twice because of the lack of information they provide about what is going on.

I'm satisfied with NetSpend and I like that I can always call them and find out what's going on with my card. I would recommend them.

I had a situation where they froze my card and a lot of my bills got cut out because they said they thought something's going on. Then I told them the transactions weren't my transactions and it took them about a week-and-a-half to get my money back. By the time I had a lot of cancellations going on. They have poor customer service. They can't understand what you're saying and their attitude is kind of firm when you ask to speak to somebody in charge.

NetSpend makes it quite convenient to pay bills and make online purchases. I use the direct deposit and the reload locations, too. Managing finances has been fine since I've been with Netspend.

I have had my card almost a year. Today I went out of town and tried to use my card to get gas to get home. It was declined at the register and the ATM. Because I didn't have cash I had to beg someone to help me get home to Virginia. After getting home I called NetSpend and they told me the card was cancelled for suspicious activity. I told them they could have called me to verify it was me. Then they said that they could not reactivate the card. They had to send me another card and it would take two days. Needless to say I don't want anything to do with NetSpend because they almost had me and my kids stranded in Pennsylvania.

I have been able to manage my finances better since switching to NetSpend. I've never been able to use the cashback from purchases because the stores that they chose to get cashback from aren't mostly that I use, I wish there was a bigger option there. Some interactions with the customer service were very good. Other times, I'm just very disgusted and disappointed because they tell me what they think I want to hear to get me off the phone. Then I'd have to call back later and someone else tells me something completely different. I'm dissatisfied.

I am so disappointed in this company. I called to dispute a transaction on my card and was told I gotta call back in 3-5 days because the transaction was pending for me to have to wait another 45 days for the dispute to be resolved. I asked for a supervisor. I held forever and was transferred directly back into the same automated system. My dispute is still not complete.

I've had my NetSpend card for 2 years and was never charged a fee when I used the card, but this past month of June I was charged each time I made a purchase and swiped my card. Contacted customer service numerous times to be told sorry. Asked for an explanation and it was because one deposit was under $50. That's not good customer service!!! Spoke to a supervisor and they only say sorry. What about your plans? Where's my refund? 2 years and you can't explain anything as to why all of a sudden I get charged! You tell me it's due to a small deposit for using your service!!!

I learned about NetSpend through a friend. It allows direct pay on my paycheck and pay bills offline. The transactions I make comes directly straight to my email. There was a time that someone got my card number and paid a bill off my card. NetSpend refunded my money because it wasn't me. I would recommend them to my friends.

I received an e-mail survey yesterday from NetSpend asking for my experience using their card. I have never requested a card, never received one, and have recently moved. I had never heard of NetSpend until I received the e-mail. I e-mailed the company to ask if the email was legitimate, what address they sent the supposed card to, and how they are able to create a card in my name without my authorization. I received a response stating that a "partner" had felt that I would "benefit" from the card and because of security reasons, cannot tell me where the card was sent. I was instructed to call the toll free number which I did from out of country. I am trying to get through to someone to find out what needs to be done to make sure that the card is not used and whatever associated account is deleted and do not appreciate having to go through this hassle during an international move and trying to rectify this from abroad.

So far I like NetSpend and haven't had any complaints. I would recommend it to my friends.

I've been using NetSpend for five years. And I really have enjoyed their service. I use NetSpend as my only debit/credit card. It has been a godsend in that respect because I can use it as a credit card and order things online. And the check center that represents them where I have my account is very customer service oriented and I really like them. The other thing is if I ever am short, they have a payday loan and because I have an automatic deposit, I'm able to get a cash advance if I need it.

NetSpend stopped me from using a gift card that I received from a friend and then a few months later the balance was zero. Their customer service tried to solve it by explaining that I just have to lose the money. Requested a supervisor and put on hold for ridiculous amount of time and never came back to talk to me. I called again and same situation. I was for an hour over the phone with customer service and only a few minutes were of useless help and the rest of useless waiting. VERY DISAPPOINTED. Would never recommend this company to anyone. NetSpend stole all the money from my gift card that was blocked for use and then start to charge me monthly for not using it.

NetSpend has been good. They've been working with me. I first heard about them through friends. Every time, they always get my money right. They don't get money like some places that take a lot of money out to get your money there.

I enjoy my service with NetSpend, and they've been good so far. I recommend them.

I haven't had any problems with NetSpend and I like the website.

I've got more control over my money and I can send money where I want with the NetSpend card. I really like that I can send money from one account to another. Because I have some bills that wouldn't take a Visa card, when I get money and I have to pay a bill, I just flip some money over to the Mastercard to pay it and it's done. Excellent.

Ever since I used my NetSpend card, I noticed I don't spend as much. I can keep an eye on my finances and if somebody tries to take something out, I just call quickly and no problems. I've had two issues so far but they were taken care of quickly and Netspend's team were always friendly.

With the help of NetSpend, I've been able to manage my finances real good. They give me a $10 extra boost if I need it and that helped me a whole lot. It is very convenient because I am disabled, and not able to get out and go to places to pay my bills. So, my check automatically goes to the card, and I use it to pay my bills, as well as my rent. NetSpend is very, very awesome!

I really love having my card, use it all the time.

I got the card one day and I've been with NetSpend ever since. I have used the direct deposit and I like it. Their service team has been great and a hundred percent perfect.

I was told that I can get my check five days early if I use NetSpend and I love it! The direct deposit is an easy process.

NetSpend is excellent. However, I think they can improve more on the navigation of the website. They've changed the layout on it and it's kind of confusing now and hard to navigate.

My aunt opened the account and my uncle also had a NetSpend card in his name. When my aunt died suddenly in March, the account was closed with no notice to my elderly uncle who is undergoing treatment for colon cancer. ALL of the funds in it are my uncle's SS retirement direct deposit. I have called this company a dozen times, get put on hold, disconnected, total BS run-around. They are THIEVES.

I've been with NetSpend for a few years now and my husband has it too. I use my card to pay bills or make online purchases. I have also tried the reload locations and the process was pretty easy. I also like the early pay for one. There's been a couple of times that I contacted NetSpend because people have gotten my information and took money off of my card. So, I had requested for a different card and they were able to help me with that. The only problem I have with NetSpend is the ATM fees to get any money out at Wal-Mart. Other than that, I have not ever had a problem with them so I recommend them to everybody.

I’ve been using NetSpend direct deposit and the process is pretty easy. I’d recommend it to a friend.

I love NetSpend - they're great. I've been with them for a long time.

My experience with NetSpend has been good and I don't have a problem with them. I've had them for a long time. If I go to a check cash in place and I need to make a withdraw on the card, it will call us but I do it at the grocery store.

NetSpend's benefit to me is definitely not having to carry cash, but it is really hard sometimes for me to get to that little account without having to call them which works for me. I do direct deposit and that has been an easy process for me.

NetSpend took care of what I needed them to take care of and I have no other problems with them. I still use them and I will recommend NetSpend.

Did not receive my last paycheck for at least a month. I called my card and my balance was 3.48 so my transition said someone took 300.24 dollars off my card last month which would have been June. I did not receive my last paycheck or someone stole my card and that someone was NOT ME. So I hope you can get to the bottom of it. Thanks.

I love the overdraft protection. But to better manage my money I did the alert surveillance on to let me know when I did something, what is my balance, and what not to spend.

I've been using my NetSpend card for a while and everything's been good with it. The only thing I'm having a problem with is the payback rewards program...

I'm enjoying my Netspend card. I would recommend. I’ve been using it for the last four years and every time I call customer service, whenever I need to make a change or resolve something, I get results.

With NetSpend, I get instant alerts whenever there's a deposit or whenever the card is used so I find that very helpful. Their customer service reps have always been friendly and helpful though I rarely have to call because I don't really have any problem with using the card.

Everything's working great with NetSpend. I've had no issues with them.

I ordered something online and tried to cancel. I wasn't able to get it really cancelled and NetSpend helped me by stopping my card and sending me a new one. I really appreciate them doing that for me. I also use NetSpend in paying my cable and car insurance bills.

About six years ago, I was looking for different options other than a regular bank account to get away from a lot of things that are associated with not having to be like you're just another number (which is typical with the regular banking stuff). NetSpend was offered up to me. Basically, it's easier to stay on track financially because what you have is what you spend. It's not like you're going above and over that and really getting deeper into debt with the account. You don't incur your standard bank fees by utilizing the card. I use the card to pay bills and make online purchases all the time. And because I have direct deposit, I don't really have to reload anywhere. Basically I carry out some of the transactions through the ACE Cash Express that I did get the card through. Other than that, I go online and look at the account and my transactions and that how I pretty much handle my account. I give NetSpend a resounding five-star recommendation!

I love my NetSpend card!!!

So far so good. I really appreciate the credit lube. It comes in handy. The only problem I have is the deposit doesn't come as soon as the RUSH card and both of you guys utilize MetaBank.

I love getting paid early! They’re awesome! and they’re very on time when you have any type of disputes. I recommended 10 people to NetSpend since I’ve been with them.

I've had a NetSpend card for a few months. Every month I receive international direct deposits from Amazon. It's AMAZON, a well-known company. With the exception of a couple of months when I thought everything was straightened out, I have had my account blocked each time a new deposit came in. If you don't call Western Union within a certain amount of time, I'm assuming those deposits get returned back to the payer. While I understand that there may be issues with international deposits, what I don't understand is why EVERY SINGLE TIME a new one comes in, the account gets blocked. This means that I have zero access to MY money in the account until I go through the b.s. of calling and speaking with someone yet again.

I heard about NetSpend from my daughter. I like it because it allows my money to post earlier and quicker than others. There's no waiting period for it. I also do the direct deposit as well as pay online, which they have an overdraft protection. It's excellent, but my daughter hasn't got credit yet for the refer-a-friend.

I got the NetSpend card, registered the card. Waited for the card for some time. Called back, your representative said don't understand why I didn't get my card. Will send another one. To date I have not received the card and I sent my request to social security for direct deposit. Now what? I don't know where I will be getting my money.

I used Netspend because when I finished my taxes online it said this would be the fastest and easiest way to get my tax refund. Let me tell you this, Netspend has been the biggest pain ever! I am seriously annoyed with how horrible this Netspend program is. They keep sending me emails saying I need to sign up for my Netspend account to get my money but I NEVER received a card in the mail. How am I supposed to sign up then? I assume I'm supposed to get a Netspend card in the mail for sign-up (not positive as Netspend is awful with communication) because whenever I use my debit card or email it says they are invalid.

The team at NetSpend is very great. I use direct deposit option frequently which is an easy process for me, and now I'm thinking about using my card to pay bills and make online purchases. I've been able to manage my finances much better since using them.

Oh what a horrible experience I had. I purchased the card at Wal-Mart thinking I would activate it to make a purchase the same day since this item needed to be purchased that same day. I put $500 on this card, called to activate it and they told me I would have to wait 10 business days to make online purchases and over the phone purchases. I was so let down, because I got the card in order to make over the phone purchase and it needed to be done on that day. I then asked if I could return the card to Wal-Mart and get my money back, but she said that I had to fill out a form and fax it back to them and it would take 4 days to get my money back. I live in Hawaii and work 2 jobs, I don't have a computer or a fax. It was such a let down. And customer service didn't try to work with me or help my situation. This company is a hassle to work with. It's worse than the bank. At least the bank doesn't barge you a dollar per transaction or $2 per withdrawal.

I am currently in a bad situation. In a city where none of my family or friends are and I have been having some serious trouble and really sad. Each time I call NetSpend about an issue with my card, the representative is so helpful and knowledgeable. I really appreciate their desire to discuss the issue and not just run me thru like some number.

I was a manager at Liberty Tax and all of our tax preparers got NetSpend as part of their employment. I use direct deposit and I love the notifications when you get a deposit or a withdrawal. I like that I have that record. My interactions with the staff at NetSpend has always been very positive. They're very respectful. In two different occasions, I had to order cards because somebody stole it, no problem at all.

I can barely write this because I am crying and shaking. NetSpend boast about posting direct deposits immediately but as of yet I do not see my employer's deposit in my account and now I'm in danger of losing my home. I have children and we will have nowhere to go if I do not get access to my direct deposit, which should have posted yesterday.

I dont have any problems with NetSpend and I am able to manage my finances better since using it. I use their direct deposit and it's an easy process which automatically puts the deposit in my card.

I got into contact with NetSpend because of their two days earlier direct deposit. I do everything online so the card provides ease and enables me to pay things faster. I usually use their direct deposit option, but I sometimes use their reload locations, too. Recently, I had a dispute on a transaction wherein a gas station took $40 unauthorized off my card. I contacted NetSpend to dispute the charge and they handled the matter pretty quickly. It actually took 10 business days, but they were communicating along the way as far as what was going on, so I wasn't left in the dark.

I got NetSpend through TurboTax a couple of years ago and since then, my experience with using the card has been fine. I'd recommend them to a friend.

I have been very pleased and have had no problems at all.

I have been with NetSpend for almost 2 years now and I am thoroughly impressed. From the ability to process checks with a snap of a picture via the Ingo app, to the outstanding customer service, I stand by this company wholeheartedly.

Easy to use, always dependable unlike other prepaid cards. I have no issues with loading my NetSpend card and it is accepted for payment where others are not. I would recommend this card to anyone who needs a hassle free form of online payment.

I don't have any regrets using my NetSpend card. It’s easy to use and I get my money on time. This will great for a lot of people to use. People in my household have NetSpend. We are proud we have it.

Hi. I called to check on another netspend account to see if I can add both cards to my account... TY so much and you answered every question. TY.

I tried out NetSpend and it's easy to use plus my money comes two days early. Once cashed, my checks goes to my NetSpend card via direct deposit. I use it to pay bills and purchase online and find it convenient. One time, I was having a problem with my card and one of their representatives (very courteous and knowledgeable) helped me out.

I love NetSpend. They help me provide things I need for my kids.

NetSpend does exactly what they promise. The terms and policies are easy to understand and are committed to the consumer's needs. I trust NetSpend as my account agency, they have proven to commit to everything they promised.

The overdraft protection NetSpend offers came in really handy when I needed it. And their customer service is a A plus. NetSpend will always be the right card for me. Thanks.

I have had a great experience with NetSpend. Nothing but satisfaction. I have my son's SSI and my work direct deposits. I was also able to customize my card how I wanted it. I recently added my husband to my account. I trust NetSpend with my money.

My husband and I have had a NetSpend account for over three-years. It was the best decision we ever made. The online website keeps track of all our expenses, automatic deposits and withdrawals. Best of all there are no more bounced check fees. If you try to use the NetSpend card when there is no money in your account it won't go through. No more nightmare scenarios where one bounced check leads to five that can cost up to $1,600.

I am thinking of having my direct deposit moved to another account. They have taken so many charges, and unauthorized charges from me. I have been w/ them for 2 years. Looking for another card to deposit to.

I first heard of the NetSpend from my Social Security. However I haven't used it in quite some time although it was great. It didn't correct me from anything that I normally would do. But it was harder to automate it and get a hold of somebody and then try to transfer my direct deposit over to another card-- that was the only hassle I have.

NetSpend is a bank that issues debit cards to consumers who want to avoid overdraft fees. One of the reasons I stayed with NetSpend (4 years) is I receive my payroll check 2 days before the rest of the staff. This allows me to catch up on bill payments way before the weekend.

I love my card because there are no outstanding fees of a bank charges and convenience of a text receipt.

I am pretty happy with the convenience that my Netspend prepaid M/C has provide me and my family primarily because of my profession and being away from home so much. With my growing and adult children being scattered across the country, either in college or trying to map out a productive life for themselves and their families, there have been times that money was needed in a hurry. I have two accounts because there is a limit to the number of cards allocated to an open account. With this in mind, each person I have given the card to, knows that they can use it at any ATM that accepts the NetSpend logos.

I love my NetSpend account. My money comes 2 days before schedule date and they have no problem depositing into my account. Good customer skills, friendly, and always willing to help. I love NetSpend. Thank you guys for such good work. If any one needs their money fast and easy I would refer to NetSpend.

NetSpend is a very valuable asset to my everyday banking. Great customer service and prompt response is a trademark of NetSpend. No problems man. Thank you NetSpend.

I love using NetSpend. I'm able to load my card with no issue, use my money how I like, even pay bills. I love it.

I was tired of my bank so I decided to get in touch with NetSpend. One thing that I like about them, which is also the reason why I went with them, is that the bank wants me to have a certain amount of money in there before they start charging me. But because I don't have that amount of money in there, it does not do that. They also have the four days that I get my money before the first of the month when I usually get it.

I use NetSpend as my primary bank source. I like that I can get my benefits days earlier so that I can pay my bills on time. I especially like how I can set up a savings account so that I can save money. I use my NetSpend account for all my monetary needs.

I enjoy using my card. Thank you NetSpend.

I love NetSpend. It has helped me a lot since I've had it and would tell all my family and friends about it.

I love NetSpend and they have always been a wonderful group for me. I never have problems with them.

The people at NetSpend are nice and helpful but some of them seem to be not on the same page.

Lost card - tried to replace, not on time, cost. Activated another card, lost money on 2 cards. Was a preferred holder 2 cards. Now use card - overdrawn, as I get a text each time. Check my account, mistakes were made. Can't resolve, need help.

Let me start off by saying that I was very skeptical at first to try another prepaid card after a bad experience with another, but I decided to give it a go. A co-worker told me about NetSpend and, ever since, I've used the card. I get funds earlier and my money back faster when I do returns. I love the low monthly fee of $5 for unlimited use. I also love how I get every text alert of what happens to my account. The additional services they offer are a great bonus. NetSpend also helped me resolve a fraud complaint. Even though the claim itself took awhile as they investigated, they still refunded the money right away. Thanks for being GREAT to me.

I Love NetSpend. They are fast, easy, reliable and let me have my money when I need it. I love the feature of sending money when either my bf or I need cash we can send money to each other even a $1.00. Add more cash back stores or add the app ShopKick :)

I love this Western Union NetSpend card. It is very convenient for me. It helps with paying my bills and receiving my payroll check.

I have been a loyal NetSpend customer since 2009 aside from a bad experience a couple of years ago when they mailed my new card to replace expiring card to the wrong address and I wound up with an expired card and no way to access my money and they REFUSED to assume responsibility for the error and they REFUSED to overnight the card to me. Luckily I was able to just withdraw all my $$ and I got the new card before my next paycheck was direct deposited. But still the Customer Service on this incident was horrible. What's my big gripe with NetSpend is they will never accept responsibility for their mistakes. But other than that I've been generally happy with my account...UNTIL THIS WEEK.

As a NetSpend customer I like NetSpend a lot. It helps me & my family where we need it most. It comes in handy. When we are on hard times we just pull out that NetSpend card & go from there. We sometimes use it for gas or going out to our favorite restaurant.

My experience with NetSpend has been well. I sometimes use my NetSpend card to pay bills and make online purchases. And I utilize their direct deposit more frequently. The team are always courteous and professional with me.

I love the card. Now other people wants the card. I never receive my code to recommend people. I love the card. I need a visa application or form. This card is great, so if anyone ask me get it! I love the text to let you know the balance, it very fast & good.

I like that when you are broke and you do go over, they give you a cushion up to $10. That's convenient. However they have gotten rid of some programs that I think should be brought back.

I was looking for a direct deposit for my employment check and NetSpend was recommended. So far I've been happy with them.

I had a NetSpend card for about a year and a half. I didn't like the fee structure, simply because it's taking advantage of people who generally have a lower income. The fees are higher than regular bank account maintenance fees and since the consumers pose no risk to NetSpend, the fees are beyond reasonable. My larger complaint came when NetSpend enacted some changes, but didn't cover their own end. They instituted a "SAFE" program, wherein the client buys the Reloadit card as per usual. But then has to set up a safe to get the funds onto the card.

I love it. It is safe to use and helpful. NetSpend is the best.

Always available to help, never had a problem.

I like NetSpend and will continue to use the service but it is hard to tell people about things that are not a part of their lifestyle.

No more banks. I'm free from all their NSF fees!! I get my paycheck 2 days earlier than a bank.

I have had a very good experience with NetSpend.

My NetSpend card is so helpful in so many ways. Love my card.

Great for online use - great almost anywhere. Only problem was withdraw limits, also couldn't use it at the atm but the banks helped with the issue. All around good card.

Let me start off by saying that I was very skeptical at first to try another prepaid card after a bad experience with another, but I decided to give it a go. I love the low monthly fee of $5 for unlimited use. I also love how I get every text alert of what happens to my account. The additional services they offer are a great bonus. NetSpend also helped me resolve a fraud complaint. Even though the claim itself took awhile as they investigated, they still refunded the money right away. Thanks for being GREAT to me.

I love my netspend card. So convenient and easy to use. I have recommended netspend to my family and friends. Also the customer service is excellent.

A co-worker told me about NetSpend and, ever since, I've used the card. I get funds earlier and my money back faster when I do returns.

I love NetSpend, it helps me save money and use my card anywhere! Also let me know how to manage my money and alert that my card is being used! Thank you and thumbs up!

It has helped me a lot cause I can have direct deposit And it is always accurate and I can go to any atm and use it for purchases.

My car was in the shop, and I needed some extra money to get it out. I was able to get the money I needed on my Netspend Card. Without my car I could not go to work and make money to pay my bills. Thanks for being there when I need you.

I have been a loyal NetSpend account holder for multiple years. Yesterday, 6/16/2015 I noticed I could not log on to my account. I tried changing my password. It said my information was wrong. Weird... so I sent an email to customer service, asking them WHAT was going on. I get off work, head to gas station, and my CARD had been cancelled. Awesome. Way to embarrass me in front of everyone. ANYWAYS, I call and of course get a foreigner who speaks poor English. He informs me that Risk Management team has decided to close my account without warning. I ask "Why?" He is unable to give me any answers. Could be suspicious activity, buying from certain merchants, using it for business purposes (I found this out from my own research).

I have really enjoyed having the card. I can go online and shop and pay important bills. The card has become my primary source of doing my business. I am satisfied with the service.

I am glad that I decide to get NetSpend card because it helps me to manage my money and I don't have to worry about carrying cash when it is safe for me and convenient.

I first heard about NetSpend through a strip cashing place as I had to cash a check. There are benefits like quicker payday and no draft charges. I would recommend this card.

I have been a NetSpend customer for over 10 years. I lost count by now. Lol. I must say that I have had a wonderful experience with Netspend and this is why I am still a customer. I honestly have another regular bank account but I have all of my direct deposits and pay my bills through NetSpend. I find NetSpend to be convenient, easy and reliable. Following my statements, savings and budget has never been easier!! I will be sticking around for another 10 years. :)

A friend of mine suggested that I get this card. I have been a customer for about 6 months. Should have done this years ago. Best thing I have ever done. Have recommended this to several of my friends. I really enjoy getting my pay day a day early. For the past several weeks that has really come in handy with some emergency financial issues.

The card works for an emergency but what they fail to tell you is you cannot transfer money without a 4.95 fee. They charge 3.95 to add money to the card and then the 4.95 to transfer the money to another card holder. They say you can do it free on line, but that is only if you have a real card they will send you with your name on it. They fail to explain that when you pay another 3.95 for the card, so do the addition 3.95 + 4.95 equals 8.90 to transfer the money. Then they charge $1.00 to $2.50 every time you use the card. This is all fine as long as you're educated, but when they sell you the card they fool you into thinking it's all free after you pay the 3.95 for the card.

Having my Netspend prepaid master card has been a blessing. Without a checking or savings account it's almost impossible to take care of certain things in the finance area of life. Having my netspend card has made it possible and simple to continue to take care of my loved one within the department of corrections. Thank you netspend.

I am very pleased with my overall experience with them. They have resolved an error with Knights Inn for over charge on account and was resolved very quickly. I highly recommend to others when out with others.

I love and trust Netspend! I have been with them for over 2 years. I enjoy receiving my direct deposit two days early. Like clock work my deposit is credited! Had to dispute a transaction once and they quickly resolved my issue! If you overdraw your acct, they charge $15... way better than any walk in bank! Now you can even set up auto payments as well! On occasions I may need to withdraw a large amount of money... I just do a cash advance at a walk in bank for no fee! Netspend has been good to me!

I really enjoy using NetSpend. It's always been a part of my family. I have referred many of my Family and friends. Customer service is also excellent, very professional. I use NetSpend because I know my funds will be available when I need it most. Thanks Netspend. You are #1.

This card helps me pay, get gas, order things offline. Credit cards and banks make it easy for people to steal, and this card lets me put the money I need to pay my bills. It's safer and easy.

I've been with NetSpend for a long time and use their direct deposit. I don't have much interaction with the NetSpend team but when I did, it was okay.

I have been happy with NetSpend. Any time I have had a problem the representative has always been very helpful and very professional.

I love my NetSpend account. Anyone can put money on it for me and I can use it anywhere. I live in a nursing home and on limited funds so this works out great for me. I do most of my shopping on the internet and with my limited funds I don't need a bank account.

I started using NetSpend because my bank at that time was charging 12.00 for the acct and 2.00 for transaction. With NetSpend was a lot cheaper the service is excellent and the acceptance is non-problematic. I highly recommend this card to anyone.

I've been using it since 2005. I like the direct deposit and the overdraft protection came in handy a few times whenever I didn't have my checks direct deposited. I don't like to carry cash and prefer my NetSpend card since when someone steals your cash, there's nothing you can do about it. But when someone takes your credit card, I can alert NetSpend and put a stop on the card so no one can take my cash. I've recommended NetSpend to a lot of people and always tell them how good NetSpend is.

I am very pleased to be a client with Netspend. They help me to keep track of my finances.

I heard about NetSpend online. I was doing some research and one of their ads popped up on it. I was a little reluctant to get the card at first because I'm so afraid of credit cards. But when I read about the way it works, it seemed they know well enough so I gave it a try and see what can a prepaid card do. I've been a NetSpend customer for years now and they've been great. I like it because of the deposit policies that they have, and I get charged one fee a month. It’s really convenient. I also like the overdraft protection as well, which I try not to lean on that as much. It’s great to know it’s there for emergencies.

I enjoy my Western Union NetSpend Prepaid card all the time. I have direct deposit and I actually receive my funds sooner than with any other card. I do feel secure about my card and information... I did have a problem with an unauthorized purchase out of state one time, the matter was quickly rectified and I am a happy card owner again.

NetSpend is a great card to have. It had helped me with paying for school.

Netspend is an alright back. I been with them 8 years. When I first signed up I had some problems but they fix them fast. I love I can receive my benefits early. Enjoy the little cushion they give for overdraft. It's the best prepaid card. Recommended to everyone. Thanks.

It's a lot better now when it comes to customer service. We can directly talk to customer service because when I first signed up in '09, it was hard to get in contact with somebody. Now everything is updated. It’s a whole lot better.

Best thing I have ever done. Very happy with my card. Customer service is great. I've only had to call one time...That's it. I've had it for 6 months. Rep was very nice and helpful. The getting my paycheck 2 days early is a plus. Thank you.

NetSpend is very reliable and love it.

My card helps me a lot. I'm going to keep it simple and say it's a good experience. Good day and thank you.

This is a good card to get. I have no issues with this company and I do recommend this company to anyone wanting a prepaid card.

I liked the way the Netspend website was and had heard good things about them so I chose them. I've had no problems with it at all. They have an overdraft limi where if you're a buck short on something, they'll put the payment through. I use the direct deposit and have never had any issues at all with the team. I've called them a few times to ask them questions and usually the questions were answered in a quick and professional manner.

NetSpend is convenient having a reloadable debit card while not having a banking account. She got her taxes put on the card. Since then, it was so easy for us to use it and now we share the account. At first, the card only had her name on it so when my paychecks were put on there, it locked up the account because it wasn't the right name from the check under the card. She had to call NetSpend and it was easy to get it fixed - adding my name on the account so I can have my own card.

NetSpend has been perfect. Their customer service team does a great job and has always been helpful whenever I would call. They are very efficient and they take care of everything we need to do so it works well for us. Overall, it is very convenient in doing what needs to be done as far as finances go.

My experience with NetSpend has been great. My mom was the one who enrolled me in the program. I like the savings feature and the fact that I can send family members money fast. Using NetSpend card to pay bills and make purchases is easy as well. I had to call them to move my money out of my savings account one time because I had used up all of my chances, and they did the process in a timely manner. I also had lost my card and they assisted me in blocking it and then sent me a new one. It is very convenient having one, and I recommend it.

I've been using NetSpend since 2007. I use it to pay bills and make purchases online. I've never had a problem with it and I tell everybody about it.

I went through a workforce agency and got a job - that's how I learned about NetSpend and I started working with them. They're more convenient than other prepaid debit card provider. It wasn't a lot of hassle. Even when we started with them, we didn't have fees except ATM transaction fee. I get my money sooner with direct deposit and I benefit from the versatility of it. I've been able to use it out of the country as well. However the other day, I had to call them and wasn't very happy. There's always been a $10 buffer and the guy told me that it depends on what vendor it is whether you can use it or not (which was never the case and I didn't believe was true). He said that was the new policy and he wouldn't explain any of it.

I'm able to manage my finances a little bit more easier using NetSpend and I haven't had any problems with my money being deposited from my account. It comes a day early so I'm very satisfied. I just wish there were other familiar places or stores other than Wal-Mart that I can reload with no problems. There were several Wal-Marts that would not pre-load money onto this NetSpend card for whatever reason.

I've had NetSpend forever and I like the card's convenience. Also every time I called them, they've been more than helpful. I'm very impressed and so happy with them. I've even had people try to convince me to go to another card and I go: "Why?" I tell everybody and anybody I can about NetSpend.

Since using my NetSpend card, life is simpler because I can see where my money is going and I always have access to my balance. Dividing spending percentages for household and other expenditures is easier, too. Since using the card, I don't need to have cash with me. I also had the convenience of receiving my pay two days early.

I chose NetSpend as my prepaid debit card provider because it was convenient. The location here in Colorado made it easy for me to use it. Since using the card, I like how I get my checks and anytime alerts. I can keep track. The benefits of getting my paycheck a couple of days earlier gives me an advantage on certain bills.

I don't like to keep cash that's why having the NetSpend card has been very convenient. I even get a text message every time a deposit is made, as well as when I withdraw money or have any transactions. It helps me keep track of where the money is being spent. And it's a Visa card and it's accepted everywhere so I can use it anywhere. So I would recommend it to family members or friends.

I have dealt with ** in the corporate office quite a few times regarding issues regarding my account with the NetSpend account I have had there almost 14 years, close to them opening, that is how long I've been doing business with NetSpend Bank and in the past approximately 1 and years have had some problems with customer service and finally contacted corporate and reached **. I want to report my experience with her. It has been more than outstanding. She has gone up and above her ability to take the time to correct problems that have occurred at the customer service level.

My experience with NetSpend is pretty good. It is more convenient for different reasons compared to other providers out there. I like that some ATMS are free and I don't have any hassles with them. Their free customer support also proves to be beneficial. I am very satisfied with them and so I have recommended them to some friends.

Netspend has helped me a lot as I couldn't get a bank account and the instant status updates helps me know where I stand, down to the penny and their ability to deposit early has helped me financially.

Using my NetSpend card I've been able to manage my finances a heck of a lot better. I don't have to carry cash, I can always use my card. I know exactly what I've got left in my account at all times, how much I spent, and where I made my purchase. I have paid bills with it and it's very convenient. It makes it a lot easier to make bill payments because it lets you know when the bill payment went through so therefore you know it's paid, instead of having to wait to find out. Usually on some accounts they don't tell you 'til the next day but with NetSpend it tells you automatically. I really like my Netspend card. Every single time I call, they've have always been very helpful, always eager to help me with anything I need.

NetSpend has been awesome. I was moved up to the Premier right away, which was great. I don't have to spend a bunch of money on every transaction anymore. I recommend them!

I contacted Netspend on May 21 of 2015 about fraudulent charges not authorized by me (the account holder) on May 20 of 2015. I was told to file a dispute which I did within minutes of getting off the phone with an east Indian man by the name of **. I was told it would take 10 days to get a response for this dispute and also they MAY OR MAY NOT GRANT A PROVISIONAL CREDIT! It shouldn't be a question, I did not authorize one transaction in question!

I have three online stores. NetSpend is connected to my Paypal. If I don't have it in the Paypal, they get it from NetSpend or NetSpend has even got to the point now if I'm $3 to $5 overdrawn and I don't have it, they pay it and then I catch it up so I have no complaints. They have been great. Anything I've ever come up with, they pulled it right through that's why I have already recommended NetSpend to five people that I know.

My daughter got me the NetSpend card. Since I started using it, I have been able to manage my finances better. The overdraft option helps me a lot because I usually run out of money by the end of the month and mine cannot go over a hundred dollars. And using NetSpend for purchases and payments is very convenient.

I had my income tax return deposited into NetSpend. When I tried to make a purchase I was told that my NetSpend card was flagged as being lost or stolen. I called NetSpend and they said the card was good. I tried to make a purchase and was told again that my card was rejected. This has been going on for a week now. I cannot make any purchases even though NetSpend says the car is good. NetSpend takes no responsibility, and has done nothing to correct this problem. I have over $1,000 tied up in the NetSpend abyss, with no end in sight.

I didn't have a bank account so I went with Netspend. Somebody attacked my account once and Netspend put the money right back in my it. I like its overdraft feature and Netspend makes it very convenient for me to make purchases and pay bills online. My interaction with their team has always been perfect anytime I called for anything.

They sent a card on on my mail that already had my name on it but I initially put it to the side. And then one day I looked at it, started reading and it said something about direct deposit. I had to cash my check so I figured I need to get direct deposit and I started using NetSpend. And everything has been pretty good so far.

I prefer NetSpend over a bank account. I like it better since I can have better control of my money. I get my direct deposit on my check three days earlier. I'm supposed to get my social security the fourth Wednesday of the month but I get it the Friday before. I have not had any problem with it and it's been a great experience. I have recommended NetSpend to friends and family.

I have had issues in the past but with NetSpend it was pretty good.