Netspend Reviews

I've been a NetSpend cardholder for years and the treatment I just received from them was horrible. Your money is not safe with them at all, no matter if you file a dispute or have all the evidence to prove your case. They don't care what you have to say, they just won't give you back your money. I paid for something online & the money immediately came out of my account a few days later the merchant took more money out of my account for the same item. I called both the merchant as well as NetSpend & both of them on the line together. The merchant sent a fax over to NetSpend telling them to release my first payment but NetSpend never did so the merchant then took out more money again because each time a piece of the order was shipped part of the money was taken out.

I been with net spend 6 years and they got my refund back quick for unauthorized charge I did not do. So yes I recommend anyone to these guys because they definitely get the job done. SO IF YOU WERE TO GET A CARD WITH THEM YOU WILL NOT HAVE NO PROBLEM. One more thing I forgot to mention. You can also get your check four days early which is good also...

I am closed for number of reasons and then I had things then plus with harassment and abuse. Then plus too as well I was not aware that such rejection and I was rude as well then I getting sick with cancer. They threaten my medical treatment. I almost died with my medical condition then too you lose me then there will not you got a lawsuit and I will not settle out of court.

I love my NetSpend card... It has been a lifesaver! I wanted to get rid of the typical checking account because of several issues I'd had with my bank holding deposits and putting through withdrawals first. With my NetSpend card, I can have direct deposit and it can also be used as a credit card to make purchases online or reserve motels. I've had to call customer service on several occasions and they have always been more than helpful and always friendly! I even had an issue with my card being compromised, and they were quick to get me out a new card and fix the issue! I would definitely recommend NetSpend to others!!!

NetSpend has serviced my account with excellence. My direct deposits go into my account perfectly and early every month. Very happy with the service. Customer service is excellent. Whenever I called with a question I always received a fast response, and if something was not right they would correct it right away. I'm very happy with service I get from NetSpend.

The first prepaid debit/credit card was Ion Visa. It changed to NetSpend. NetSpend prepaid debit/credit cards are better than sliced bread. It has a very low maintenance fee, no late fees, no overdraft fees, can be used everywhere Visa is accepted. Excellent customer service & great benefits depending on where you load money on your card. I would be lost if I had to totally give up my NetSpend Debit/Credit card. I don't have any need to carry cash on my person. If I do it's very little.

I had problems with identification verification. I didn't like that one bit. Other than that everything seemed to be smooth sailing. There are often problems with people stealing other people's identity and money, but NetSpend has been there every step of the way.

Have no problems with my card. Had it for about 3 or more years. Low service fee. Get your money a few days earlier. No complaints. Would refer to other family and friends. Maybe they should incorporate the chip on their new cards.

I've had an account for 4 years now and I love it. NetSpend has helped me more than I can say. How many times have I went over my balance, and NetSpend paid it. I always pay it back. Just as they are always there for me. Also helped me pay for plane ticket to get my family back.

Ever since I started 17 years ago I've had nothing but a1 results. Staff are very nice and talk to. They listen and your problem ends in great results. Not many people trust banks but through the efforts of the staff it would put your mind at ease. There are also great rewards.

Had their card over a year without issue, however my wife used it to place an order, found an additional charge and called to see what it was. Service rep reported card stolen after he was told multiple times not to (since the card contained all her business funds), refused to let her talk to someone else and actually started screaming at her on the phone. Now her funds are blocked and she is being charged for a new card and activation fees. This is ridiculous.

I love the fact that I usually get paid earlier than most people in my company. The only problem is that occasionally I don't get paid when I'm expecting to. I usually get paid around noon every other Friday, but sometimes I have to wait till Sunday night around 10 pm. This puts a burden on me, because I never know when this will happen.

Started using NetSpend because I had no credit cards and I am a truck driver and need access to my money. Best thing I ever did. When I started with NetSpend greedy Banks would not recognize debit cards and now the same greedy Banks prefer the debit cards. Goes to show Bank Corp.

I've been with NetSpend for almost 3 years and I must say that I'm really pleased with my debit card. It has so many very good offers, like online bill paying and also free savings account, I just really like my card overall. So yes I would recommend this card to anyone.

Your customer service sucks. I hate the fact that you charge so much money to get your money out of the account if you're trying to get more than 300 out. Really seriously thinking about switching accounts. I hate your company. When you call in you get some in another country.

I obtained a NetSpend card because of the easy direct deposit (and having the $$ in my bank a lot faster). The service is great. The only downfall is if you have to file a dispute for any reason it could take up to 10 days for a provisional credit to be applied, and even that is not guaranteed so if you have any suspected fraudulent activity that you report, you could be without access to cash for a period of time.

I tried to add a 2nd cardholder onto my account and within an hour my account was locked. I was told to send verification documents which I sent, still nothing was fixed. I spoke with 5 different, hard to understand/comprehend reps that all told me the same thing but none would transfer me to a supervisor or higher up. I have had my account for over 5 years and receive my social security deposits in it. Now my deposit is going to be lost or rejected and who knows when I will get it. In August/September of 2014 I ordered a new card and the same problem occurred and after a week of calling and emailing I finally was contacted by the right department and my account was corrected and the block removed. If I can't get this fixed I will be contacting an attorney or legal aid and the BBB. This is ridiculous that adding a cardholder would cause my account to be closed.

I have no complaints with NetSpend. I love getting paid faster and before everyone else. I love how my money is handle in a professional manner and how you take care of me. Please keep up the great work with your accounts.

I have been with NetSpend for years. Great customer service operators. I never have issues using my card or accessing my online account. I will continue to use my NetSpend account for all of my purchases. I also have recommended NetSpend to my friends and family.

I put fraud case back in December 2016. My case is undeniably 100% accurate. Company took my money and never delivered any merchandise, never gave me an explanation or even try to re-refund my money. So when I placed a fraud claim when in my money back should be no problem. I was Tobin it's been that they would look into it take care the claim in return my money if everything checked out OK or proper information required for me. So that's been tells me early January that I won't hear nothing about anything until January 31. I think that was for too long but OK.

NetSpend Customer Service always does a wonderful job in assisting whenever, I call them for assistance. I have been a client for several years and I have had no complaints as of yet. Keep up the excellent work that you are doing and Yes, I would recommend to a friend if they needed a Banking Institution. Thanks for everything.

They nickel and dime you to death. $3.00 to make a deposit money on card... really that's a lot. If I don't have enough money on card and have cash I usually pay cash. I don't want to spend $3.00 to spend money... then $5.00 a month for using card. WOW... they take advantage of people who don't for whatever reason don't go to banks.

This is a wonderful way to manage money and love the way direct deposit is set up. I'm not sure how the security of the bank accounts are but I have not had issues losing money. When a problem occurs with any bank transactions, a representative always helps and corrects the problem.

I absolutely love my NetSpend card. The text alerts let me know exactly what is going on with my account. LOVE IT!!!! I can manage my money more efficiently and avoid any fees with $5 monthly fee because of qualifying direct deposit.

if I lose my card again. I will not be getting a new one from this company.

Some things need to be changed on the NetSpend card. PayPal is with NetSpend and I should be able to transfer money to one another, but I can't. Some years ago I had a problem. Their customer service said I couldn't use my card, and they talked about information that didn't match but I didn't know what was going on. But, NetSpend is okay, and I have known about them for a while and have used the card to shop online.

I would like other consumers to know that NetSpend charges both transaction fees as well as account maintenance fees. From a consumers point of view, it is not worth using one. I will make sure all of my friends and associates are made aware of all of the fees.

NetSpend!! Don't do it!! I made a huge mistake by opening an account with them. My son is autistic in his late teens and he wanted to his own credit card so we got him one so he can order things. I ordered something online value $100. The item wasn't in stock so we had to start the reimbursement process of my money, you have to provide a cancellation notice from the vendor and they will credit your account in 6 business hrs. I forwarded 7 cancellation forms that were sent to me by the vendor to the documents department, NO! So documents department doesn't want to release the money, at this point it's been 2days 7 texts to the documents department, they responded with disrespectful comments, they play with your money.

I closed one of my accounts with NetSpend and I was upset about that because I had that account for over three years, and I didn't feel like I was treated fairly. A loan place had taken money out from my NetSpend card and they weren't authorized to do that. It was authorized for me to go in and make the payment, but they took it off anyway. If somebody took from me, I would want my money back. It's not like it was a $300 or $500 transaction that I was trying to get back. It was only $114 that was taken away from me. NetSpend honored one charge but didn't honor the other charge. I called some people and talked to them. They understood about one charge but didn't understand the other amount which also came from the same place. That didn't sit right with me, so I said, "Forget it. Just close my account completely. I don't want it anymore."

Netspend is taking forever to give my money back. They're okay but they're not the best. I get direct deposit for my paychecks with them.

Out of more than 10 yrs I've been with this company I loved how early direct deposit comes. But last week it didn't come till next morning and no one could give an explanation or I was told they'll send it right through!! People have bills to pay but looks like I'll find a new debit card company if it doesn't change today!! Sorry!!

When I went in to cash a check, I asked about NetSpend cards and found out that there was no background check because it's a prepaid card and decided that was what I wanted. I needed to put my money on a card where my husband doesn't have access to because he's a drug addict and an alcoholic. I have it for Direct Deposits and it's very convenient when paying bills and making online purchases. I'm very pleased, excited, and happy about NetSpend. Their customer service has been fabulous and I always recommend Netspend to a friend.

I signed up with NetSpend after having a card acct with another company (**) that caused my husband and I nothing but issue after issue. We are still waiting for our Federal tax refund for 2015 from that account because they sent the refund to someone else even though the State refund was just fine! I signed up with NetSpend not expecting much but I have been extraordinarily impressed with everything about this card account! The fees are reasonable, features are easy to use, customer service is exceptional, and I have not had any issues with receiving or using my funds! Better than my local bank and now they have a new savings account program you can easily set up. I'm adding my husband to my account card today. We can get our tax refunds back!! I really do like my card!

I've had NetSpend for several years now and I keep track of everything on it. I usually have direct deposits, but I've also used their reload locations. I can find one that's close to my home and the reloading it is easy. I also receive updates on my account every day and they let me have an overdraft with a $100 limit. It's very convenient when using NetSpend to pay bills and make online purchases as well.

I heard about NetSpend when I did TurboTax, probably like two, three years ago. TurboTax recommended it and it’s been the easiest thing because I didn’t have a bank at the time. I could just deposit money and when I have to pay a bill, I can just pay a bill. If I needed to find my routing number, I could go online. I don’t have to deal with so many people just to get what I need. Also, they sometimes have offers that if you spend for Subway or Mc Donalds, then you get money-back rewards and they’ll send you an email telling you when you’re going to get it back. I can use it for anything that you can use a regular debit card for.

I happened to be in a store that does check cashing and they recommended the NetSpend card, and I decided I’d give them a try. Since using my NetSpend card, I know where my money is and where it’s going. I like that they have the text alert when something is going on in my account. I’m really pleased with that. In addition, I feel like my personal information has been secure because I haven’t had any major problem.

Satisfied with the diligence of this company to get satisfactory results for the consumer.

I've been using my NetSpend card for 10 years and everything works great. I can reload it and have my deposits directly to it. I can use it like any other card to go to hotels, order stuff online, or transfer money. I have three older kids who are always needing money and I can deposit directly onto their cards, which is real simple to do. All of my kids have NetSpend and they immediately get the money. I can also go to any Walmart and withdraw whatever money I want to or reload it. They charge me a fee to reload but it's no big deal. It's like having a credit card without having to pay the interest rates and fees. I just pay the $7 a month and have unlimited access.

I'm having problems with NetSpend. There's money coming out and missing out of my account and then one of my disputes, they said that the merchant didn't take the money out and now they're trying to make me pay it back.

I've been with NetSpend ever since they came out and I've done all my banking through them. However, I had a big problem with them in December. I signed up for what I thought was a student loan forgiveness type program and I was supposed to give them three payments totaling $700. The first payment was $200 and some odd dollars and the student loan place took it out the day before Thanksgiving.

I needed the ability to have a bank card that wasn't associated with a major bank, and with better customer service representation, so I contacted NetSpend. My NetSpend card allows me to see exactly what my balance is. The checking account gives me a text message on every spend. Therefore, it helps me keep a very good accountability of the funds that are available. Overall, since using the card, I experienced better money management. In addition, because it’s a VISA card, it allows me access to every place I need to be. I use NetSpend's direct deposit option more frequently. I rarely use the reload location, but they’re readily available.

I’ve been with NetSpend since 2008. I’m satisfied with the service that they provide to me. I always get paid a day before payday and my money is always right. It’s a very good company.

I've been a NetSpend customer for about eight years. I began using the card right before I started receiving disability so I wouldn't have to worry about a paper trail. I have chronic pain and memory issues so it was really helpful. I have been an excellent customer and since I'm on disability I always pay my loan back between the first and the third.

First I would like to point out that this is not a credit card and that any monies on the card are 100% owned by the cardholder. You also are required to pay a monthly fee to retain the card. That being said, I noticed a charge from a company that I previously made a purchase from, but had not made this additional purchase. My first thought was to notify NetSpend. I then emailed the company from which the charge originated. By the next morning I received an email from that company telling me the charge was reversed and credited back to my card. That same day I used my card to make a purchase and it was declined?! I immediately checked my NetSpend account for messages and learned that the way they "Helped" me was to report my card lost/stolen and freeze my account.

My biggest perk with NetSpend is that I receive my VA compensation up to six days earlier. However, they outsource all their work and sometimes there's a language barrier, where certain individuals that I encounter don't really understand some of the things I'm saying and I have to repeat myself. But I've been satisfied with them. If not, I wouldn't have stayed with them for 10 years.

I just received a card from them in the mail without even asking for one. Looked up their site and everything you do with the card you get charged something for it. You even get charged just for checking your balance. I took the card and cut into small pieces and flushed it down the toilet where it belongs. Why would anyone want to use this card if they could get a bank account and not have any charges.

I received a card from Netspend in the mail today. I was very confused. Did someone steal my identity, is someone trying to steal my identity? I called but could not get through to anyone without activating my card and putting my social in, which was not going to happen. All I have to say is WTF! Are you kidding me? You handle your business like this! How can a company send out card you did not apply for and who sold them my information?

I have never in the three plus years I've been with NetSpend had an issue with direct deposits, customer care or anything! The best thing is deposits are early! Customer service is great and knowledgeable! I recommend NetSpend to anyone needing a prepaid card.

Our relationship with NetSpend began in 2006 upon a referral from a local check cashing agency. Nearly 11 years later we still use NetSpend for all of our money needs. Bill pay, savings, money transfers and account access online anytime. Paying only 9.95 monthly. Never any hidden fees. I wouldn't still be here if it wasn't great!

I can go online, purchase at a grocery store, or go into different malls, purchase anything that I wanna purchase, and I can do anything as long as the money is on my NetSpend card. It also helps me as far as if I don't have any on there, I know I can't spend any money. Sometimes, I have the tendency to overspend. I like the fact that I can let my financial aid and my SSI come on there. It's faster than coming in the mail, so I don't have to worry about waiting on a check. It also comes a couple of days earlier. I have told lots of family members and friends about it and a lot of them that have a NetSpend card. I use the direct deposit and its process is easy. It's a great card.

Terrific. Netspend's service is excellent. The people are very helpful and nice. They offer great bonus credits in their customer service and online. It is very convenient what the Netspend company offers. When speaking to them, they offer credits for purchases such as discounts and such.

I wanted to have a debit card because I didn't have one at that time, so I went with NetSpend. I am retired now and I get direct deposit, so I get everything earlier than what I'm normally supposed to get so that makes me able to pay my bills better. There were only one or two times that I wasn't able to use it because they don't accept the debit card but I finally got them to accept it after six months of dealing with them.

I enjoy my NetSpend card. It's easy to pay bills over the phone and over the internet without being charged. Their people are polite but sometimes I can't understand whoever is on the other end of the phone because they're not American. It's also costly to withdraw money out from ATM but I'd still recommend them.

NetSpend is nothing but liars. They stole almost 430 dollars from me and refuse to give it back. Then calls me a liar when I demand for my money back! Then they claim someone from management will get with you, but don't count on your calls being answered. I tried calling for almost 3 days straight and I can't get a hold of no one. Then the people they hired for CS is pointless because obviously they don't know what they are doing. How does one leave a call back number, but I can't talk to them when I return my call? They are sham and liars. I have reported them to the BBB and I am taking out a lawsuit on them. Them has the nerves to lock my account so I can't see what's going on. Do not get this card. Bluebird from Walmart is way better anyways.

I was getting my first payment and I needed a credit card to put it on. When I went to cash a check at Ace, they told me about NetSpend and that I could get paid at least 5 days faster than any other card. I tried it out and I liked it and kept them. I pay my bills online or over the phone and that's how I've been able to manage my savings. NetSpend pays them automatically and there's no hold. Also, their reps are nice and kind. There was a time I had a difficulty with one of my transactions and I was upset but they were patient with me. They worked with me and helped me out.

Its 100% better managing my finances with NetSpend. Since using the card, I get paid earlier and not be affected partially by outside vendors. I also like the privacy with NetSpend. The only thing I don't like is how they removed my overdraft. I have been with the company for so long and consider myself a senior customer but they took me off like I'm risky or had just signed up. I got to direct deposit and then they removed me two or three months with this. They didn't even notice me. I just found out when I needed and by that time then, I had to suck it up.

In 12/2016 an error came up on my card. It concerned me that funds were taken without my knowledge. I email NetSpend Customer Service about the problem. They surprised me by find the problem and resolving it immediately. I know I can trust their expertise in finding and resolving any future problems that may arise with my account.

I needed a prepaid card for a direct deposit and NetSpend was offered to me online so I went ahead and took it. It's a lot more efficient and it helps me manage my finances. I also like its availability. It's a fast and convenient financial tool. I've called to get direct deposit records and the customer service has always been helpful. Everything's always been friendly and I've never had any problems.

This has to be one of the worst experiences with a business I've ever had. I've had several disputes on transactions that come back declined but are still deducted from my account and when trying to resolve it's always pass the buck. It's not that Netspend's problem. It's called the other companies. The surcharges for every transaction is absolutely ridiculous. I was not made aware of it until I called to complain about it to the tune of $100 and surcharges every time I use my card. There's absolutely no type of help understanding even when I explain to my closing on my accounts and over $100 credit on charges that were declined but still went through that they were losing my direct deposits to the tune of $5,000 a month.

I had a very bad experience with one of the reps yesterday.. He was very rude.. I cannot believe how rude this rep was. I normally like NetSpend and out of the 7 years I have had them, I have never filed a dispute on anything. My card was compromised and the I was really upset about that and expressed to the rep that I was upset but not with him. He laughed at me a few times, continued to put me on silent, hold and answered my question on a delay. When I asked him to speak with his supervisor he transferred me to that automatic system... This is unacceptable and I will be taking my business elsewhere...

Very happy with the service I receive from NetSpend. Been a member since 2007 and never had a problem. Customer service is very professional and courteous and very eager to explain and provide solutions to my questions and concerns. Thank you NetSpend.

My experience with NetSpend is awesome. My money comes before my payday and it's never late. Their direct deposit gives me access to better manage my money and I also receive updates on my phone which is excellent. They handle business promptly and they did what they told me they were going to do.

I don't have a checking account so I use my NetSpend WU rewards card to pay my credit card bill online. I've tried to use other prepaid cards to make the payment but this one is the only one that works. Reloading is quick and easy and having that extra option to send Western Union right from the card is great for my lifestyle!

I have been using NetSpend for about 6 years now. I actually have 2 different cards with them. I haven't had any issues with them or their service. I recommend them to everyone. They offer direct deposit if it's available on your job. You can do everything online or through the app.

I needed a card and NetSpend worked for me. I like that my paycheck hits two days before it supposed to and it's always on time. I use my NetSpend card to pay anything I got to pay. I never had any problems with it as long as I had some money left. The thing about their reload location, though, was they used to have one where I'm at in Houma, Louisiana. But it closed down and I have to go to Walmart in town now to put money on the card.

Horrible company. I was surprised to see it isn't an actual scam. They send unsolicited credit cards, complete with a brochure of "terms" and fees, claiming that someone "indicated an interest in receiving them", give a phone number to opt-out of future mailings, but when you try, you get customer reps in an overseas call center who say they can't opt-out anyone without the card number--which I fear they will attempt to activate. Then they asked for a mobile phone number, which was REALLY out of line -- this was sent to me via direct mail. I'm sure not giving them my mobile number or any other personally identifiable information. I told them I shredded the card already, and they say there is no way to opt-out of receiving their mailings without it. In other words, false claims on the mailings.

I absolutely love NetSpend! I like the fact that I get paid sooner, there are free ATMs, & I'm able to get cash back. I also like the newer option of a savings account. The only issue is the amount stores charge to add our own money to our own account.

I am very pleased with the consistency on receiving my direct deposit at the same time every month. I am also very pleased with the overdraft feature. I will continue to use your company to receive my government direct deposits. I am also pleased with customer service on the phone and via email. Thank you NetSpend!!!

When calling customer care to transfer money, they do it without hesitation. The agents are always there when you need them and the extra cushion makes life a little bit easier. Whenever I don't have to call in the app is readily available for me to do transactions on my own which is very helpful.

I love my NetSpend Elite card. I gain rewards, get my paycheck 2 days early and tax refund a week early, with direct deposit. The app and website are easy to use and transferring money to a friend who has NetSpend is a breeze.

I love my Netspend card. I think we could lower the fees for mobile check loads or make a monthly fee but that's one of the only thing I would change. I don't think there should be load fees though either.

Customer service is a plus with NetSpend. Love this card. I have the freedom and comfort knowing that my money is safe and it will be there. Happy with all the features they provide. Alerts, rewards, account management and transaction filter. Thank you NetSpend.

A company took money out of my account without my knowledge or permission. I filed a claim, and the next day, my money was back in my account. I thank them so much for their quick response and help in handling this issue, and I just thank my customer service representative.

It’s worth having the NetSpend card. I know exactly what I have because it's prepaid versus a credit card that charges me exorbitant fees if I went over and I work within that budget. Then when I use my card, it gives me an alert. The communication is very good between the client and the bank. I also love that I get my government check three days earlier than everybody else. However, the fees vary from 7-Eleven to 7-Eleven. Some of them will only be $2.99 and some will be $4.99. The fees could be cheaper but they’re not exorbitant. Other than that, everything is smooth and I'm very happy. I like my NetSpend card and I don't think I'd have any other card.

I've used NetSpend since 2004. They're good for sending my taxes and my payroll. I have been with them for so long that at one point, they didn't charge me $1 every time I use my card. Then, when I got a new card, they started charging me again. They also wiped out the premiums then they charged them back again. I like the service, however, it changes a lot and never stays consistent.

I've been a customer since 2006. I've never had a problem with my NetSpend card. I have direct deposit and overdraft protection. I'm extremely happy with this card. It's better than going to the bank. You can use what you don't have.

Very dissatisfied with the customer service. I had money pulled out of my account on a card that I had reported lost and you guys left active. Well I reported the withdrawal done without authorization in a minutes of it happening. I explain that I had just done a transaction in my hometown and 7 minutes later the transaction in question was done in a town 3 hours away driving distance. Well they gave me the story that they had to investigate. I said what is there to investigate if the transaction according to the rep was done on a card I had reported lost and that NetSpend kept it active. Well they were real rude and when ask to speak to a supervisor on 2 occasions they left me on hold for almost 2 hours and never came to line. This is very disappointing because you guys treat the customer as a suspect instead of a victim. The transaction was done on December 9, 2016 and I'm yet to have any response.

I initially got this card because at one point banks would not give me a checking account. I always loved the getting paid early feature. At my last job it was 1-2 days before. With my new job I get paid a couple of hours after payroll is processed. Even though I currently have a checking account, I still have the bulk of my pay deposited to my NetSpend account. Getting paid early is a beautiful thing.

Your tech cancelled my card against my wishes. I asked over 20 times not to cancel my card, but you did anyway, so I didn't have money for my kids over Christmas. Then it took more time to get my card, & once I received it, it wasn't even the Premier card.

I don't like carrying money on me in particular now that I'm a senior citizen. NetSpend debit card is better than a credit card in my opinion. There's no interest rates or late fees or hidden interests. I love the ANYTIME ALERTS especially if the card is STOLEN I would know where the card was used and when. If I want I can obtain more than one card having the choice to use one for loading and use when shopping and the other as my primary account debit card which I can leave at home.

I've been doing business with this company for at least 6yrs. I spoke with several different representative, all different stories. Not helpful at all. I'm ready to close my account for good. I was told different stories regarding my monthly fee.

I have had my card since Sept. 2016. I can't say enough great things about this card. In today the Banks have so much control over their NSF fees that it is disgusting. They will charge you 30.00 for .10 or .15 cents short. NetSpend doesn't at all. Plus they give you 24 hrs to put money in your acct before they charge you. If you do, then No Charge. You get your direct deposits way before time that the banks did. I will NEVER go back to a town bank again. I will ALWAYS use NetSpend as long as they keep treating customer like they do. Thank You NetSpend. You are truly a God's send.

I'm a disabled veteran and I only get a certain amount a month. I didn't see any sense in opening up an actual bank account because every time I get paid, it goes to my kids and my rent. Getting NetSpend is way more convenient and they have a limit but I never go over that limit. They also have good security features on my account so I don't have to worry about it getting hacked. And if I have problems with money getting fraudulently charged, they take care of it. Every once in a great while when I absolutely need to I do direct deposit. I know they're there and if I ever come up across cash and need to put it on my card, I know I can do it.

I have been trying to get access to the $450 I loaded onto a new Visa Debit card of NetSpend on 1/03 and they still will not permit me to access my own money. I have sent every item, and more, they have requested to verify my identity and they still say it isn't enough. I am going to try and get my money refunded but I find it strange that on the back of the card it says to contact GREEN DOT for refunds. I didn't purchase a Green Dot debit card, I purchased a NetSpend debit card. Has anyone gotten their money refunded? If I don't, who can I contact about getting my $450 back? The police? Don't ever waste your money on these thieves.

I am very happy with my NetSpend card. I will continue to use it as often as I can. I would highly recommend it to anyone and everyone!! I have had other cards in the past but did not have a good experience with them. I am also looking forward to getting a new "chip" card and being upgraded to a "Premier" customer. If you have any further questions feel free to contact me via email.

I had my NetSpend card for over 4 years and had never had an issue. Had direct deposit so I was never charged and in the past year I had fraudulent things going on with my account. They never once notified me. I would receive the text alerts and get new cards when I would see something wrong and all of sudden they decide to cut my card off for good and not tell me then told me I couldn't have another account like it was my fault and I've never had an issue with them. I called to ask why and they said due to the issues as if it was my fault and finally sent my check after almost a whole month had went by. I am angry with this company and wouldn't recommend anyone to go with them again in life even with all the referrals I've given them. I told everyone to cut their cards off with them.

I have been with netspend for almost 15 yrs. I prefer netspend over any bank. I wish they stay NetSpend instead of going to elite. But that's alright. I will refer you all to any person. I love your services and will probably be with you the rest of my life.

NETSPEND has been my prepaid debit card company since 2008 and they are great people to work with. My Social Security checks go to my direct deposit account. I get immediate access to these funds instead of waiting for the 3rd of the month. I've only had 2 issues, which were resolved in a timely manner. I plan to continue using NETSPEND for many more years!

I love my NetSpend card. It has given me and my family the freedom to pay our bills online, to shop online and to not have to buy money orders. I feel secure with the card and if I have a problem I have had no issues when I have to call customer service.

On December 5, 2016, I went online, logged in and reported my ** debit card was stolen and needed replacement. That part was very good since the computer did all the work. Well, no card was mailed to me until December 29th, 2016 where I was made to pay a late fee for rent, late fee for phone, had to borrow money for my monthly bus pass. So from Dec 5-Dec 29 it took NetSpend and multi calling and searching for a NetSpend TEMP card, that I am giving you this POOR rating. If you had (-) ratings then I would go pick that instead. NetSpend costed me $125 late fee on rent, $35 late fee on phone, and borrowed $70 for bus pass since it took 24+ days to get a replacement card. Now with the new card, I have about $8 left on it for the month.

After being turned down for conventional credit cards. The NetSpend card requires no credit checks or credit scores to qualify. And with the Master Card Network immediateness to my capital is a winner. Join the win-win alternative and give yourself the opportunity to excel.

When me and my wife were at pretty much rock bottom no bank would give us an account with them due to a previous account that we had closed. We owed too much money to pay back all at once and I was the only one working with two kids. My wife a stay at home mom. NetSpend gave us a second chance of having a debit card and now I get paid two days earlier and can pay my bills online on time. Thank you NetSpend.

I enjoy my NetSpend card. It's easy to use & convenient when I receive my direct deposit 2 days early! I love the alerts from the card & the easy access website. The only things I dislike is the high $2.50 ATM fees associated with my card & the fee it cost to reload the card.

I love my NetSpend card. My daughters can send me money from wherever they are. I love the text messages so I always know how much I have left in my account. My tax checks are always on time. I am glad there is a savings account. Also it helps a lot. I can still save and earn some interest.

I enjoy my Netspend card. It is very easy to access. Quick access, fast, and simple. Very good for the money I earn from doing surveys. The fee is small. The safe use is very important to me. I like that Netspend let me know I have money in my account.

The Netspend PrePaid Mastercard is very easy to apply. It is also easy to get deposits like pays or earnings and tax refunds. I have also paid my bills using the account and routing number. The major drawback to this type of account is that you pay for everything. You can be charged a fee to deposit and also fees to withdraw funds. Everything is a cost. Also, if you have ongoing payments such as rental cars and storage payments you will be charged more and have to wait for a refund of extra fees. Please weigh your options with these types of accounts. Also, if there is a problem you must create and forward your dispute in writing. The fees are the main drawback here.

Thank you Western Union and MetaBank for this wonderful idea to create a card to help thousand of people with credit problems. Western Union NetSpend is the best card. Make people the life easy. I am so happy with my card now. My wife will enjoy too. Thank you.

I have been a NetSpend account holder since 2007 with no problems at all with logging into my NetSpend account online, www.netspend.com until a few months ago. As of recently I go to the NetSpend online web address, enter my username & password (correctly) and the next prompt after I hit enter comes up saying "this looks like a Purpose Card account"... The login screen then show Purpose Card login. I have tried to enter my username & password I use for NetSpend but Purpose doesn't recognize it. I have tried to register my NetSpend card with Purpose which is also on the login prompt as well, it does not recognize my NetSpend card #.

I love what NetSpend has done with the cards now. I love that it's a savings account on there. Now that was the smartest thing to do. I love NetSpend. They outdid themselves this time. I'm stay with them for a while.

It is very hard to get information regarding your account. The password always comes up as wrong and then blocks you from the account after 4 tries... One day before Thanksgiving I called customer service about a half dozen times or more trying to access my account. Even they couldn't access the account and suggested I call back after Thanksgiving...

I loved my NetSpend card. All I did on it was pay my bills and receive my direct deposit. Now I had to find another card instead. Why did you propose to cancel this acct? I did nothing illegal. I sure would like it back and reinstated. Please let me know. Thank you very much.

Still have not received my new card... It was ordered a couple weeks ago because my other two have been lost. I need to get it ASAP. I need to set up a direct deposit. This has been my only problem for the last 3 years I have used NetSpend...

I am 100% satisfied with my NetSpend debit card. I find my debit card is accepted everywhere that I wish to use it. I will recommend NetSpend to all my friends and family and even to total strangers, if given the chance. Thank you.

Every now and then I need a few more cents towards the end of my month and having the extra I can go over so I'm not embarrassed making a purchase. Having the mobile app. and messaging from them lets us know automatically when a transaction has been made with the card.

I am so glad I got a NetSpend Account. I always get paid before my pay date, and even got my tax refund faster. Also someone hacked my card and NetSpend refunded all my money including the bank fees. They will always have business with me. :)

Have enjoyed the card. It is as good as or better than any bank I've used. I would definitely recommend this card to any of my friends or anyone as a great alternative to traditional banking. It's pretty much hassle-free.

I had the worst experience ever. My card was blocked while holiday shopping. I was stranded without access to my funds. I had to wait until customer service opened in the morning which was 4 to 5 hour wait. I had to call several times to unlock my card. Lost my wallet while at the restaurant and talking to customer service for over 45 minutes losing the remaining cash I had.

My experience has been a pretty good. I have no complaints. I like the low fees and the direct deposit. The no fee for overdraft is great. Sometimes I overdraft $7 and I don't get charge, only if I overdraft $10. It will automatically not accept the charges. I've learned to stopped overdraft payments out of my account. I've built credit and learn to save money with this account. I would definitely recommend my family and friends.

I have been a NetSpend customer for several years and I have enjoyed my experience. I have had two experiences with customer service regarding unauthorized charges. The representatives were friendly, understanding and in both situations resolved my issues in a very timely manner. I have recommended NetSpend to friends and family because I feel that the service is great. Not to mention that I receive my paycheck two days in advance which is always great help for me and my family. Thank you so much for excellent service.

This is by far the best prepaid card ever!! The fees are the lowest I have seen with no monthly charge. I would recommend this card to anyone looking for a great prepaid card. I use it all the time everywhere online and in store. Customer service is great also.

I love NetSpend... Receiving my check two days earlier is amazing for me. I have recommend plenty of people to use NetSpend. I will continue to use NetSpend to pay bills and etc. I love the notifications I get to let me know that my card has been loaded and I also like when every time money is been taken off due to bills it always tells my balance. This is by far the best prepaid card I ever had.

NetSpend has helped me and my family tremendously because with NetSpend I get paid up to two days faster and that really helps to where I get my money faster to be able and pay my rent and bills on time or even earlier than the due date.

I start making use of NetSpend as substitute to a checking account. I am very satisfied with it and will continue using it even though now I have a checking account. My only concern is the limitation of being able to add funds with a maximum of $500.

I am disabled and have a problem getting around. It makes it much easier for me by getting paid early, before AS posts to regular accounts. Thank you NetSpend! It is so much easier since I have had a NetSpend card.

I got NetSpend as a secondary account but I'm not using it. I contacted them because I needed an online bank account then I could do credit check. I like the card I got, and since it’s a debit, whatever I got I'm able to spend and I can't spend more than I have. I could use it anywhere, too. In fact, sometimes we go out of the country and I can use it there unlike other bank accounts where I have to call them first to let them know where I'm going to be. Paying bills was also convenient and using direct deposit is easy.

Omg! How I love NetSpend! This company has always been there for me! No matter what! From their knowledgeable Customer Service Reps to their Management team, this company is #1 in my book. I know my money is safe with them! Thank you Netspend. YOU ROCK!

I love NetSpend. I receive my paycheck two days ahead of time. I also receive my SS retirement at the early and always receive a notice when to expect it. When there is a problem there is always someone there to answer my questions. Thank you NetSpend for your service.

On 1/4/2017! I placed a call to NetSpend concerning money taking off my card 3 times for one order. The person taking care of me told me to call the merchant and ask him to release the funds. When I did call I got the runaround. My funds to this day has not been released back to my account. This sucks.

My paycheck is direct deposited onto my card and I am able to pay bills, shop in store and online, and pay at the pump for gas with my card. It makes life without credit cards and debt easy! Pay as you go, with what you already have.

Having this card has provided me a certain amount of freedom to do the things I want to do without overspending. It is because of this card that I will be able to go to Miami this Spring, and for my birthday I am going to Orlando. Plus, I love how there are no interest rates.

I really like NetSpend but when I tried to put money into my account that was very difficult. I tried putting money on a netspend reload card but that didn't work. Couldn't transfer the money to my primary account and lost money in the process. I wouldn't recommend anyone try it. Everything else is great!!!

I have been very pleased with my NetSpend card. It allows me to load funds at numerous locations. It's also very easy to track purchases with amounts, store locations and dates. I also like the check load option. Customer service was also very helpful when I had a transaction dispute on my account log.

Best prepaid card I have ever used! I shop online, pay bills and can use any ATM. Oh did I say you can get cash back! I'm able to get text alerts on any transaction made with my card, and check my balance just by texting BAL to the number they give! Highly recommended card!!!

I have been a NetSpend customer for years, since 2011. I love the purchase cushion option. It's great for emergencies when you really need the money or low on fuel. The refer a friend program is nice too and with that no one loses. You are given a 20.00 reward for referral and your friend once they activate their card with 40.00. There are other features of the card like the payback rewards I haven't used but all in all I appreciate netspend, and the CSR are friendly. Hope to see more incentives in the future.

Someone called and saying was me even though it was a man and I'm female then told them that they wanted the pin and address change. CS agent transferred $1080 out of my account. Now you ask for fair, is that fair.

I am very pleased with the account that I have! Customer Service is always very helpful. And there are no hidden fees. I like the savings account portion in my card. It allows me to save money without me even noticing that I am saving.

I wouldn't recommend NetSpend to anyone. The customer service is horrible, there is no option to use the card without a monthly fee and it takes forever for a replacement card. I've been trying for almost a month to close my account and it's still open.

I've been with NetSpend for about 10 years now and it's a reliable card. With it, I can only spend what I have and I haven't racked up as much debt. So, as far as overspending, it has really helped a lot. I also have all of my bills connected to my card which is very convenient. I use direct deposit and it's very easy to do. Everything has been good.

My sister introduced me to the NetSpend card and I decided to get it. I read the terms and conditions, and the program they offer, and I liked the card. I use it to pay my bills and make online purchases. It's easy to use their reload locations and direct deposit option. Using my NetSpend card saved me a little bit of money on transaction fees. It's a pretty good card overall however I had a few bumps in the road with Netspend.

NetSpend customer service is horrible. Never helpful, hold time for a supervisor takes hours. I didn't get my direct deposit today but my employer sent yesterday. All supervisor could say is call my employer, only takes an hour. Done with NetSpend who by the way can't dispute transactions.

Paying $10 a month is a lot cheaper than paying $2 for each swipe, and that's what I like about NetSpend. Additionally, I get my check a few days earlier through them. I also like that I get the notification on the phone of how much I have left in my account. It calculates everything for me so it’s a lot easier for me to manage my money. I use my NetSpend card to pay bills as well, and it's very convenient. I also use their reload location at H-E-B and the process is very easy. I just give them the money and they swipe my card and then the money’s in there within seven minutes.

I was traveling a lot for work and my Credit Union card either kept getting compromised or I would have these issues where even though I let them know that I was traveling, they would put a stop to my account while I was out of the country because I couldn't always answer the phone on their fraud calls. And so, one of my friends recommended a prepaid card just as a safety measure because NetSpend's network seems to be a little bit more secure. And when you call and let them know beforehand that you're gonna go out of town, that's fine. And so, that's how I ended up using them.

The NetSpend online makes it so much simpler for me. I like that I'm able to get the notifications with it and it shows what's going on with the account. I also like the online purchasing and the virtual account. Paying my bills online is very convenient, I never have to worry about going back and finding information as it's always there. The direct deposit is a very easy process. I've had to call in their customer service quite a few times and they're been more than helpful and they usually resolve whatever my issue is. They're great.

I was looking for a debit card that I didn't necessarily have to go through banks and I was working at a check cashing place that promoted NetSpend at the time. It wasn't until after I got the NetSpend card that I noticed some of the benefits of having the card and I've pretty much kept it ever since. I get text messages every morning as far as what my balance is so it can keep me on track. I'm able to login either through the app on my phone or just through sending a BAL text to get my balance. It's been able to keep me aware of what my spending habits are, if any charges came through, if I was waiting for charges, and especially if there have been any charges that I didn't authorize to go through.

I had a dispute on Dec 24 which should of been resolve quickly but remain unresolved and not due to be resolve not time soon. I have bills to pay and can't pay due to will be leaving NetSpend soon. If you have a minor problem they can't resolve for a month and plus they close card down and don't issue you one for a long period of time. Please don't do business with them. They don't resolve problems good. Plus customer service supervisor Shela or Shelly hard to understand her accent yelled at me about my money. Very unhappy with them. Been with them for almost a year.

I saw NetSpend advertised at one of those quick loan places that was right near where I worked and based on what I heard there, I thought I'd give it a shot and signed up with them. It's been perfect and a really good deal. There are two major things that I like about NetSpend -- not having to carry cash at all and the notifications are terrific. I like to depend on those things every time I use my card.

I had several credit cards before and they got me in trouble, so I decided I wanted one that's a straight debit card. I read NetSpend's promotion and decided to try them out. I like their debit card. I get my social security delivered on it every month. Everything was good and I’m satisfied with the service except that I have a Costco card and they require we have a Citi card but I have a problem between Citi and NetSpend doing the automatic payment. I've called both companies and everyone says it's the other one's fault. I've contacted the NetSpend team several times but the problem doesn’t seem to be solved. They say they don't get a request for payments and Citibank says they get it declined. It doesn't say non-sufficient funds. I call Netspend, give them my routing number and the number of the card, but then I have to end up paying over the phone with my card number. It's been going on for several months.

With the debit card I got from NetSpend, I got to spend money more responsibly and not go over my limit. Paying the bills with the card was convenient as well. The direct deposit is very easy and there’s a reload location close enough, about three miles from me. But there was a time when I used it in an online purchase and it was taking a minute for the merchant to take the money out. Also, I’ve called the Netspend team a couple of times, regarding Redbox, and they helped me quickly. NetSpend is convenient and a good company.

I've been with NetSpend for years. I get paid earlier than the regular pay date so my rent or any other bills are not late. Making online purchases is easy too. IThe card helped me managed my finances better. The only thing I don't like about NetSpend is the fact that I got to pay to put money on my card. I've had to call the Netspend team before too because of a mistake with the flash ID. I flashed somebody some money and they told me they didn't receive it and I couldn't get my money back. The customer service was nice but they claimed there was nothing that they could do. I then had to pay because they were not going to give me my money back even though they could see I sent money. But I'd still recommend them. They're good.

When I wasn't able to get a credit card, I decided to go with a prepaid debit card. I went with NetSpend because I've been with them before and haven't had a problem with them, even though I've gotten other accounts with other banks. The NetSpend team are excellent. They're very knowledgeable about the problems I have and the questions I ask them which they always answer. I like them. They're better than any of the guys in the other banks that I've tried.

My debit card was compromised on 24th and 25th in the amount of $302.50 and $202.00 at 2 different ATMs but my debit card was in my possession at the time. To this date I have not been given an answer to how or when funds will be return to me. You keep double talking as to "what else you can help with". Well I need my funds returned to me immediately as a result of this theft. What else do I need to explain our state. I have no way to speak to anyone in disputes other this customer service and they are telling me nothing but to waiting to hear from whoever. This is really a terrible way to deal with a valued customer. I have two large deposited to my card every month of my hard earned money but you have treated me in the miss of this lost. Very shabby. Please have a person of authority contact me as soon as possible to return my funds to my account. Thank you...

I received a card in the mail from years ago and decided to use it for direct deposit. When I first signed up, I was told that the ATM would be free. Come to find out, that was not true. I am charged $5 to take money off of my card. So that one left me a little POed because it charges whatever the ATM charges. And then, NetSpend charges $2.50 for using the ATM.

I’ve been with NetSpend for about seven years now. I don’t have a checking account then so I went with them. I like that the money’s here and at the time when I don’t have enough, they lend me up to $100 so that’s very good. I don’t do online purchases but I use it to pay bills which is very convenient. I reload and use the direct deposit but it's difficult when I expect getting the money and it’s not there. I guess it’s not NetSpend’s fault so I don’t have any problem with them. However, I had problems getting online and finding out what my balance is. Overall, it's very convenient and very exact.

I knew of NetSpend through the check cashing place and the card worked for me. It keeps me on budget and I'm able to use it as a credit card/debit card. I had a couple of disputes and their staff had taken care of them in a satisfactory way.

When I started this job, I started putting my payroll on NetSpend and I’ve been with them almost six years now. I liked the convenience and the fact that my payroll was there two days earlier. Also, I get alerts that tell me when funds are being taken out and it gives me a constant balance. I use this card online all the time. I’ve called their reps a couple of times when I wanted to dispute a charge or I couldn’t get into my internet account and they've been helpful.

I got my NetSpend card through TurboTax when I did my taxes a couple of years ago, and I kept it because of the convenience of having the direct deposit and since my employer requires it. I can use it to make online purchases and pay bills. I don’t have to carry cash. I also like the text notifications and e-mail alerts when I use the card because that way if my card is ever lost or stolen and somebody uses it, I know exactly where they used it.

I’ve been with NetSpend for a few years and it’s been up and down with them. They have their quirks but I have my own issues with my finances because I’m a disabled veteran. They get me my money three days early before it actually hits, which is good. They have overdraft protection for up to $100, which I use every month. But in some cases, they cut the card off from me for three, four, or five months and then reactivate it. It's weird.

I just received my card and went online to activate it. I was given a message to call Customer Service. I called the activation number and still could not activate the card. I was connected to Customer Service, who told me that I could not activate my card because my address did not exist. Notice that I have had this address for 21 years, the bldg has been in existence for 30 years, the address was correct, and I received the card. I could barely understand the customer service representative because she had such a thick accent. She said all she could do for me was to send me another card, which will take another 7-10 days. I am so irritated, I don't know if this is even worth the trouble.

I am absolutely blown away by the horrible service NetSpend offers. NetSpend just recently started charging me $1-$2 PER TRANSACTION, and to make matters worse their customer service is unlike any I've had to deal with before. I've spent hours on the phone for a simple issue, which is always a hassle when I have no other choice but to call. NetSpend is a great choice for people who enjoy spending more of their hard earned money on fees that are "conveniently not mentioned". I do warn those who attempt to dispute a charge, they will ask you to provide all the information, only to tell you they won't do it. I'd suggest American Express Blue Bird if you're looking for STELLAR service and no hidden fees.

I get a disability check and I didn't want my check mailed because there are people ripping off the mailboxes. I went to some check cashing place and got the NetSpend card. They were charging me $9.95 for six months when it should only have been $5. They switched the plan or the rates somehow but they don’t tell the customer. I told them about it and they apologized and gave me credit for overcharging me. They could only do three months but that was still good.