Netspend Reviews

My NetSpend account was closed a week ago, but NetSpend sent me an email alert today that my tax refund was direct deposited into the OLD account that was closed LAST WEEK! What am I supposed to do with the new NetSpend card that needs activated if the IRS deposited my refund in an account that was closed? The email by NetSpend says it was deposited into the OLD account, the account THEY closed last week! HOW do I log into my old account to be able to receive my tax refund if they closed it?

With NetSpend, I get my direct deposit sooner. I'm able to use the card pretty much anywhere, but there are things that I wish I could do with it but I can't. Also, when I call in, a lot of times, it's hard to understand the people with their accent.

Do not get this card. You buy the card and when you go to activate it, they will not allow you. They tell you they have restrictions and put you on hold forever. There is no reason and no resolution. They proceed to tell you 20 business days to send you a refund check and never do. Complete Crocks. Buyers beware.

I am completely satisfied with my NetSpend account. They have made it easy for me to use my card anywhere Visa is accepted. I have never had any errors on my account in the 4+ years I have used it.

I wanted to put my money in a direct deposit basis so I got in touch with NetSpend. Since having their card, my money comes a little bit earlier which is convenient for certain bills that I need to pay. But I was trying to do Uber and they won't take the card. They said they do not take a prepaid issued card. But overall, I really enjoy the experience with NetSpend because they help me with all my financial needs.

I use this card to pay reoccurring bills every month. It works great although I wish there were more places to reload it. I also love the fact that I was able to personalize the picture on my card! Overall I'd recommend this card to anyone.

Too many fees.

NetSpend seems to work better than RushCard because my daughter had the RushCard and it was giving her problems. I like how NetSpend gets the pays two days early. However, I don't like how I get charged for having withdrawals. Also, when I call, I'm on hold for too long. But other than that, I'm going to stay with NetSpend. I use it for my direct deposit and my other account for other things. It's easier for me to pay the bills and get them out of the way. I had a dispute before about someone withdrawing money from my account online, and they took care of it without a problem. I appreciated that.

I haven't. had any problems using NetSpend. I have been using them for the past 3 to 4 years now.

I love the card service. Any issues you guys are right there to help.

I've been using my NetSpend card for the last 2 years. It is so convenient when it comes to paying my bills online. I have no problems loading money on it. I like the fact that it sends me a text update to let me know my balance after I use it as well. Overall it's been a great card to have.

This was the worst experience that I have ever had with any banking institution. I was blocked out of my account because of a deposit and a login failure. NetSpend then closed the account after I correctly answered the security questions. They then told me that I would have to wait up to twenty days for my funds to be sent to me. Great fraud response to a non fraud situation. I should have stayed with my old bank!

Did not enjoy the NetSpend experience at all. The card had been lost in the mail (provided they actually sent one out) and was never recovered, so I had to contact the company to get a replacement. That was the one positive experience I had. The woman who I talked to over the phone was very polite and got things sorted out quickly. Once I got the card, I was promptly charged $5. This was a complete shock to me and I later found out that there was a monthly fee for using this card and you couldn't combine it with anything else that would cause it to go over the limit (such as a gift card or second debit card). I ended up spending a lot more money than I wanted to in a month because I wanted to avoid getting charged again. It's my money, so I really don't think extra charges like that are necessary (ATM fees are also charged, but that's standard for any card really).

I love that most of my deposits come two days earlier than all my co workers.

NetSpend is the only account I have, so I use it for everything. I use the direct deposit option, and I like that I'm being paid earlier. They've been good to me for the most part since 2008. However, the ATM fees are ridiculous and I can't find a single ATM that I'm not charged.

I can't complain. I'm satisfied with the service. THANK YOU IN ADVANCE.

I have enjoyed and relied on NetSpend card for direct deposit. I rely on it heavily and appreciate the text alerts after each transaction. Have recommended it to individuals always.

NetSpend was my saving grace when I was going through financial struggles and no other financial company would give me a chance. I'm back on my feet again and I'm still with NetSpend! I don't pay high fees for their services and I'm never surprised with hidden fees. I always know what's in my account. Thank you NetSpend!

Horrible, horrible customer service. Won't listen to questions, only read from a script. Always get a hard to understand rep who can't speak English very well.

Money is deposited in time or early. No hidden fees. Alerts after every transaction on card. I'm a very satisfied customer.

I am truly satisfied with my NetSpend card. I love that your direct deposit from Social Security hits your card as soon as they get it, also the overdraft protection. To me the overdraft is like a payroll advance from your direct deposit. The one thing I would like to see is them actually to offer direct deposit cash advances based on your total amount of direct deposits you get.

Very happy with NetSpend -- my card, my account, and the customer service that NetSpend provides, and very happy with the services and features that are attached to my NetSpend card/account. Have recommended and will continue to do so to others about NetSpend.

I have not had an issue and live the convenience of all its uses.

Having a NetSpend card has made my life a little easier. I've had my financial aid refund direct deposited to my account. I've had my tax refund direct deposited to my account, I don't ever have to set foot in a bank, or even a store for that matter. It's wonderful.

There are a few changes I wish they'd make like going back to refills without card present but other than that I really don't have too much to say for or against...

I have had NetSpend VISA for a while and I have not had any problems with viewing the statements or making changes.

Since using the NetSpend card, managing my finances has been good. I use it to pay bills or make online purchases, and it's very convenient. It's easy reloading the card, since I have reloading locations near me, and their team has been good. I would really recommend it to people.

I like NetSpend. It makes it easy to pay bills with.

Customer service is great and website very easy to use.

My son lives in Virginia and he has a card that is connected to my account. When he needs something it is so easy to load money on my card and he has it in 7 minutes.

I have had zero issues with my NetSpend card. I get my paycheck direct deposited to my card and usually get my pay 1 to 2 days before payday. The cost of my NetSpend card is less than half of what I was paying for my Bank of America account. I have recommended the NetSpend card to my son and several others who are now enjoying their NetSpend cards and saving about $20 a month over a traditional account with banks and credit unions.

The card is great to have.

I recently changed my prepaid debit card from another provider to a NetSpend Prepaid Visa Card and I couldn't be happier! I love the fact that I have the option to put some of my money into a savings account that pays interest too. I have my payroll check Direct Deposited and I set it up so that a fixed amount gets transferred from my debit card to the savings account each payday. How great is that? My Direct Deposit even goes in two days earlier than my actual payday. The monthly maintenance fee is very reasonable and in fact is much cheaper than a conventional checking account. Also, any questions or concerns I had were answered quickly and professionally. I can't say enough about how satisfied I am with my NetSpend Prepaid Visa Card. I highly recommend it to anyone that's thinking about getting a prepaid debit card. It's definitely the best card out there!

My experience with NetSpend as a whole has been rewarding and painful, but overall has been good. I only had one bad experience with the card, that cost me $100.00, and NetSpend was unable or willing to resolved.

I really enjoy having the account. The only thing I don't like is that no matter how many times I call and do what the representatives tell me I cannot log onto the website and look at my account from there.

I have been with NetSpend for years and while this company started out great they are no longer what they used to be. I would not ever recommend this company to anyone now.

I have found that by changing to the NetSpend Debit card I have consistently experienced excellent customer service, and since my total retirement income received from Social Security benefits is so meager, I truly appreciate the immediate release of those funds when NetSpend receives them from the government. Having to wait until the 1st or 3rd day of the month that the government SAYS to release them on is a very large problem when they have all been used to pay living expenses by the middle of the month, and the earlier posting NetSpend does really makes a difference.

While the business relationship with NetSpend has been a bumpy ride, it's been a reliable vehicle. I have been able to receive my paycheck a day earlier and pay my bills on time. Thank you for your services and good business ethics. I still haven't received my money for the referral though!

NetSpend has enabled me to use my money when I need it & use my card as a visa when needed. I appreciate the text feature and recommend it to everyone! It is like having a bank without all of the fees associated with a regular bank account. I enjoy being able to use it freely knowing I will not have overdraft charges and I can check my balance anytime from anywhere! Thank you NetSpend. You're the best!

I have enjoyed my card with NetSpend. It has saved me money from all the fees from a bank account. The only problem I have had is that certain companies see my card as a gift card (AT&T) and some would not let me use it for recurring payments.

It is hard to log on website.

I have been with Netspend for several years now. And am very pleased with them. If I ever have a problem they are right there to help me through it.

I love my card -- just wish it was a little cheaper to load checks.

I enjoy having my NetSpend account, love that here are no overdraft fees and they were so helpful when I thought I lost my wallet. All my cards were in it, including my NetSpend card. I called customer service, they were so helpful. Replaced my card... I got the pink one.

I spoke with 3 customer service people and every time I went to use the card it did not work. One Customer Service change my pin number and that still did not work. I am leaving NetSpend alone.

I like NetSpend because there is no limit on your balance in the account and there are low fees if the account is overlimit. I can use my card wherever I shop or when I buy gas. I really like the fact I get paid faster as well! I have had my card for a very long time and do not regret ever starting with the company. I would recommend NetSpend to anyone!

I love my NetSpend card; I always get my monies on time, when I need it most. No more Bank fees. I control of my Money. Thank you NetSpend!!!

Filed my 82 year old mother's taxes for her last year and decided to get the refund on a NetSpend card. Mother never got the card (my sister helps her with her mail). Made > 5 calls to NetSpend for replacement. Customer service was unhelpful.

I had a NetSpend card years ago for tax refunds and I liked it. It was convenient, and I hadn't had any problems with it in the past. Recently I've been having problems with my bank (it's been 3 months and they still haven't sent my PIN for my atm/debit card so I can't withdraw money for rent and such), so I got a netspend card as an interim solution. I'm disabled and don't have any transportation so I have a hard time getting around. Because I'm disabled and raising children, my income is extremely limited - below poverty line.

I never have a problem with the service. They solve my problem right away.

Love the perks of getting our deposits 2 days earlier than normal.

I enjoy being a consumer of NetSpend. There are many great benefits and I am very happy with customer service and the experience they put forth. I would be delighted to be working with NetSpend in the future.

It's nice to have your money 2 days early. Helps out in an emergency.

My experience has been great over the last 5 years, except online purchases. Some of the transactions money was taking from my account twice for the same order then I have a hard time being refunded.

I get great customer service when I have a question regarding any issues with my account. The customer services reps are courteous, helpful and are always making sure that concerns and or issues have been completed or answered before ending call(s). I am very please with NetSpend.

Its really helpful to get your money up to three days earlier. Very good service, thanks.

I am very happy with the service so far. I have had no problems and I'm sure service will continue to satisfy my need. Thank you for your professional help.

I have had my NetSpend Card for 8 yrs. I totally love it. I do all my banking thru them. I get my paycheck a few days ahead of time by auto deposit. I have money put into my saving account. I can transfer money to other cards and PayPal. I like it better than going to a bank. You can go online anytime and check on things, do the same type of banking that most banks offer, like bill pay, auto deduct. So many ways to make it work for you.

My experience using my NetSpend card has been nothing short of excellence. I have had no problems with it and I especially like the fact that I can load my check from my home on my phone. Bravo NetSpend.

A great card. Have good for direct deposits, have income tax loaded on it. Also you can reload money on it at any time.

I have use my NetSpend card for years. I have never had a problem with any transactions or any security problems like I had on my other prepaid card. I like the Premier card features. They help me maintain my money and make saving easy. Thank you.

At first, I chose netSpend simply because my check was deposited sooner. It is now the card I use most frequently. It will not allow you to go over the limit, there are no fees if I use certain ATMs and sends text notification for every purchase.

NetSpend Card is wonderful. It lets me know my balance after purchase and when I get direct deposit. Thank you for having such a wonderful service.

I started using netspend 6 years ago when I did my income tax. They offered this card but after I seen great things I started getting my pay check deposited to my card as well. Netspend has grown so much. Now you can snapshot your checks. Great feature. I really don't need a bank account now..

I have been using the netspend card for some time now and I truly wish I'd had it long before. I love it!

I have been a NetSpend user for over 9 years, and for the most part I can say this is one of the best prepaid cards on the market. Actually it's more than just a prepaid card. Netspend has grown unto a card account that can be used as a saving and checkings to pay bills which is very convenient.

I love NetSpend. I love getting paid days early and the customer service is wonderful. I love the online website where I can transfer money and pay my bills. I've been a NetSpend member since 2011 and I love it.

I have found Netspend to be a safe and secure way to pay bills and order online without having to worry about going over budget or being hacked.

I love using my netspend card for direct deposit. I even get my money two days early and if I can't find an ATM, I can just use the credit or debit option to make a purchase. The feature that I enjoy the most being notified by text when my electronic direct deposit arrives.

Very easy to use. I love my card.

I love my card. It's convenient and easy to use. I also get my phone money faster than an actual bank account and I can use my card anywhere. I recommend everyone to get one of these cards. I wouldn't trade it even if I had to.

Lovely card. Makes life easy.

I live in the eastern time zone. Receiving my deposit after 10 pm does not benefit me. I don't consider this a two day advance deposit. Please reconsider timing of deposits.

Pretty good card to have. I have had this card for a few months now and love the fact I can load it with as much money as I want. It's very convenient.

I like it very much. It gives me my spending power based on my affordability & it can replace a checking account where sending checks is not possible, or like to be used as a savings account to save up for an expensive item. Either way, you can keep track of your spending transactions & you are solely responsible for your transactions & puts you in the driver's seat of how much you want to spend and keep in your NetSpend Account each month. There are small costs attached to it but well worth the costs. It keeps you out of debt & gives you more spending power on and offline, that is within reach and within your means, unlike credit cards.

Had a dispute with a company I wasn't a customer of. Netspend refunded me the money that was taken from my account. A month later Netspend took the money back from my account and refunded the company back the money. Netspend claims an investigation was done and said I lied about everything (which I didn't). Netspend didn't bother to see if I was an actual customer of the company and I still have no proof till this day from Netspend that an investigation was done. I will be closing my account with Netspend.

It has been a pleasure to have a NetSpend card. It has come in handy many times when I am travelling. With it being accepted anywhere and everywhere it has covered gas as well as food purchases. I would recommend this card to any of my friends and family.

I THINK THE $5 fee is unfair for those who only get DISABILITY and SSI checks and that's all they get a month like me.

I received nothing but excuses and the most incompetent customer service in my life and I am 59 years of age.

You get paid two days earlier than your regular pay date - true. You get a text message and email anytime a transaction is made - true. You get Excellent Customer Service - true. Very dependable - true.

I have been a member of NetSpend for a few years now and I have had a very good experience.

I have cards for my kids on my account. Whenever they have an emergency I can send them money with just a few clicks on my smartphone, and with notifications I can see where they spent the money and how much. They can use the cards anywhere, VISA is accepted and in virtually any ATM. As a Dad I appreciate the security and ease of being able to add money to any card at any time.

This card is not convenient at all. Constantly have to pay to load and I think its wrong that there has to be a minimum amount loaded. Why would I pay $5 to load $20 to this card when I can go buy one for $3 and not deal with ANY OF THE ** your cards put a person through. I DO NOT USE THIS CARD AS IT HAS CAUSED ME NOTHING BUT PROBLEMS. I DO NOT RECOMMEND IT.

Im very happy with the services I have received.

Been almost a year since I started using netspend! Love it and recommend it to anyone!

I do not like the monthly fee at all cause then I have to spend the $3.95 just to put the $5.00 on to pay the monthly fee when I do not use it all the time. I do not mind paying the $3.95 to put money onto it just not to have to put money on to pay the fee.

I have had NetSpend for 1 year and have never experienced any problems. It's very convenient, and to be able to laid checks from the comfort of your own home is wonderful.

I really like how this card worked. The fees are not very high like other cards. I had this card for over three years. Never, no problems and when there was a problem they took care of it.

I have had my account with Netspend for a few years now and I love it. I have never had any problems using this card anywhere. If you have any problems, customer service is always great about making sure your problem is taken care of and prompt. I will never go to any other card!

I'm very satisfied with the banking service I receive from NetSpend and would highly recommend this way of banking. They take care of my needs very satisfactory.

I enjoy my Netspend premier card. Direct deposit comes a day early. It's easy to reload. And with the mobile app, checking my balance is a piece of cake!

This card is easy to load and use. The fees are much lower than many other cards. I use this card to pay all my bills, and when I order things online.

I have dealt with you folks for a few years now and have absolutely no regrets. You have kept my business secure and I like having my social security on a direct deposit with you. I always get it a few days early and that really helps me out. I recommend you to all my friends. Keep up the good work!

Netspend is a great tool for anyone... Netspend is fair in its dealings.

I am happy with the ease of using this card. I am happy that there are no high fees to load money onto this card. My only real complaint about this card is that the customer service reps don't speak good English and there is a fee to check your balance by phone.

I love my Netspend card. I get my money two days faster and I can keep track of my money and transactions and pay my bills online. I already have several of my friends using it and they enjoy it also.

NetSpend is great and I don't know what I would do without your services.

The Netspend card charges for everything. You can only upload a certain amount on to the card. It isn't beneficial for me in any way. It was a Christmas gift. After using it a few times and getting the annoying notifications about how much I spent and how much was left, I realized it wasn't worth the hype. So not waste your time or money on this card. You might as well have a regular bank account because they take out the same fees and cost about the same.

I love Netspend.

Very happy with my NetSpend services. Will recommend friends and family to this service.

Your company sucks!!! In fact no stars should be your rating. I have been a long time customer of NetSpend and the one time I have a problem it took forever to resolve it and in fact you all didn't resolve it. The company that the issue was caused by ended up giving me my money back. I asked for a provisional credit, none was provided and I was in financial dire straits. Your company didn't give a damn and I had to deal with your outsourcing which meant every person I spoke to barely spoke English.

The card has been great. When using at atm's I notice you charged me a fee then took the $5 for the monthly fee. Does not seem right. Others really like the deposit goes in early and easy to use. Like the notification I get every time I use the card.

NetSpend helps me get my money fast during pay week.

Love the card. Get my SSDI early which is great. Accepted everywhere with visa symbol.

They're nice and always help me the best they can.

I will never use a checking account again. I have found the best place for my money.

I have had mostly good experience with my NetSpend account. It is a prepaid card on steroids, with an excellent savings plan and so much more. I recommend this card to anyone as a primary bank account or just as an everyday use card.

I have been a NetSpend customer going on eight years now. Even though I am often offered bank accounts through banks I prefer my NetSpend account. The reasons are simple: there are no hidden fees ever. I am aware of how much it costs per month, how much I will be charged when I use an ATM, etc. I get reliable service (my account has never had a problem) and great customer service. I feel like I am in control of my finances. My favorite is my Anytime Alerts. All of my friends are jealous that my phone buzzes every time there is any activity on my account. They say they're always in the dark with their bank accounts and it's a pain to get their balance. I always recommend NetSpend to all my friends.

While out and about in this beautiful country, I had to produce payment in an area where NO cell service was about. (Fine by me.) I presented my netspend card and with NO push back on final sale was experienced. Fine card to travel with and keeps an governor on the spending by having a set limit to use.

My NetSpend is my go to card. Always available and on time. I will never trade it in.

Loading money is so simple & easy and it helps me do a lot via online purchasing rare finds.

I have proudly been with NetSpend going on 11 years now and have no regrets! Always great service and they save me so many hassles when it comes managing my money and keeping track of my finances. I would also recommend them to anyone new to starting out with banking or savings commercially. Faithful customer always.

I love NetSpend cards. #1 in my book.

NetSpend is a great card. No issues. I get my payroll early and if I absolutely need something I can over draft till I get paid. I love this card.

I got my card when I didn't have a checking account. It was easy to do and has been nice to have the same number even when I was in between jobs.

This is the best savings account ever. I get almost $250 a year for free on 5k.

It would be nice to have more overdraft on the card.

Customer service on average hold for an hr. They don't do anything to keep your business and they can't answer simple basic questions. You have to find out everything on your own. I'll make sure family and friends are told very negative things about NetSpend.

I'm happy with my experience with La-Z-Boy.

I like NetSpend very much, and I haven't gotten into any problems with it at all. Sometimes, I'll have a very big one, like a tax return, put on that because I get it faster and they're good. I work at Waffle House, so I have my little check and it comes on there, too. It's easier for me to keep my money on my card because when I have cash, I'm going to spend it, and I also have bills that I pay online. Their team is always very nice. I would just normally ask for a text when I get my check so I could pay my rent, and when I call them, they're very courteous. I'd recommend them to anyone who's going to use a prepaid card like what I do.

I recently purchased a prepaid debit card from NetSpend sponsored by Visa. When I got home and tried to activate the card that I put $300 cash onto, I was told by a supervisor in very broken English that I had to email a copy of my driver's license and social security card to some unknown address. I purchased this card to pay the electric bill because my bank account had already been hacked. This company is attempting even further fraudulent activities.

NetSpend was convenient before. I could get my money a little earlier but the hard thing is I can't take money from it and put it in my other bank account. Another inconvenience is trying to get to talk to someone from them. I'm Hispanic and when I call there's language barrier. I feel like when someone speaks to the public, they've got to have their P's and Q's on and speak good English. And it was frustration on the other side of the other person. I use the direct deposit more frequently. If I would like to do a reload, I cannot reload because they're no longer here - it closed down. No letter. No change of address. I've referred a lot of friends. My son, his friends and everyone else are on NetSpend but it's bogus that if you refer a friend, you get something. Very dissatisfied with NetSpend.

Buying your debit card was by far the worst decision in my whole life. Trying to activate this card gave me such a big headache that I'm thinking about going to the police about this. First off let me state that I'm only 17 years old and had a guardian beside me over the age of 18 trying to assist me with this. Even the store employees where I bought this card from was trying to assist me to the best of their abilities and noticed how awful this company is. I called exactly 8 times and took me a total of 3 1/2 hours to try to just activate my debit over the phone and it was still not a success. Every time I called it was the same woman who picked up constantly who kept asking for very valuable information to a minor that would never be needed for a debit card.

I have a NetSpend Control card and now have the regular NetSpend card. I had to get a regular card because my NetSpend card was lost and I needed to be able to transfer my paycheck to a different card which is a whole other situation all in itself. NetSpend deposits two days early in the middle of the day versus RushCard which deposits two days early at night. The extra $10 in case I go over is a benefit.

Yesterday, suddenly, I got two emails and said two NetSpend cards of mine reported as lost and asked me to order replacement online. At the beginning, I thought they were phishing emails. However, at today, I found my online banking was totally disabled and then called NetSpend. Over the phone, I was told my accounts were closed by NetSpend due to abnormal activities (All what I can think is I made few small amount transfers (less than $10) from my Chase account to NetSpend account recently).

I have been with them for years. I recently got married. Maiden name still on my account, at my job my married name. Received message's pending deposit contact Netspend. Call them, get an accurate fax number because the one online no good. Finally get the right fax, send in all documents while I'm on the clock at work. Still giving me the runaround - everything good, id not clear enough. Resend that have to wait another 6-8 hours to process. Ridiculous. What job would post random money to an account. And furthermore the time gets for a name change is unreasonable. They already charge 50 just to check your balance. After they do release my funds getting a real bank account. Never again will they get my business... :( :(

I have been a customer with Netspend since I was in the Army in 2001. I use this for my direct deposit and most of the time has had excellent customer service and have referred several family members to this service. Unfortunately, someone made 2 fraudulent transactions one for $700.99 and the other for $476.99 on January 13, 2016. This day, they cancelled my card and actually put the money back into my account. The next day, I saw these 2 transactions process again. I filed a dispute and the rep disputed the wrong transactions. I finally got them to dispute the correct ones a couple of days later and no one has been in contact with me and I was bounced around for hours, and now days, hung up on and put on hold where no one would pick up. I now only have $1 in my account unable to feed my family.

I've had the NetSpend card a little over a year and do very well with it. I've had a few customer service issues while dealing with an unauthorized charge on my card, but they eventually came through and made things right. Be prepared to deal with a Customer Service Department that mainly answers questions with a script and can't really help, but are very nice and will try their best to keep you as a happy customer.

I frequently shop online and I use the NetSpend account. It's convenient and I don't have to worry about getting into other money I need for other uses, like bills. To manage my finances, I have a portion of my payroll that's direct deposit to NetSpend so I know what's left every week. Using the reload service is easy -- going to my contacts, putting in a dollar amount that I want to transfer to them and it's a done deal. I'm trying to get my family on board as well and help them understand how it works.

I have a disability and I went to cash my check, and a young lady told me about NetSpend. It's like a bank - I can keep up online how much I got and what I'm spending. One of the benefits is the easy access to my money, and I've been able to use my card to make online purchases or pay bills. I don't like to be around people, so it's very convenient. I also use the direct deposit feature, which is very easy. I just signed up with the social security department and it goes on there every month. Their team is very knowledgeable and helpful. They clean up all problems in no more than three days. I only had one problem happen one time when somebody went in my account and they were spending more than I would like to spend, so they alerted me and let me know. Overall my experience with them has been great.

NetSpend makes managing my finances more convenient for me. I don't have to run in and out of banks. My income does direct deposit and everybody accepts the card. The only problem I ran into was with rental car places. They say they'll take NetSpend but once they see it they won't even though the money is automatically used once I swipe it. Moreover, NetSpend gives me the overdraft and they say I've got 30 days to do it but when I do they still cancel me for using my overdraft. I'm supposed to get cancelled out if I haven't deposited after 30 days but if I'm depositing before 30 days is up, I shouldn't be penalized. Outside of that, It's perfect. Overall, their team is friendly and I've dealt with some good people. I've had a couple of little run-ins where instead of transferring me to a supervisor, they'll hang up, but it's not too much of a problem. I like the card and a lot of people I know have them.

These people are absolutely ridiculous. I would NEVER recommend this card to anyone. They charge a fee of $1.00 every time you use the card as credit and $2.00 every time you use it as debit (on top of a monthly fee and a fee to call and check the balance). I don't know how the hell they are getting away with this!!

With Netspend, I can never bounce a check. I can always check to make sure what my account balance is, and I find it a lot easier. They protect me from overspending. The only thing that I don't like is the monthly charge but I understand. I wished that they had more availability for ATM. Also, since they charge a monthly bill they should, at least, give you free ATM use. But their direct deposit option is a piece of cake. Every time I get paid, it goes right on there. You can't beat that. Moreover, whenever I've called, reps were very friendly and courteous. They tried very hard to make sure that they took care of whatever my needs are. Netspend is everywhere and it's great.

I've had NetSpend for three years and I thought it was good to have separate money that I can use for bills without being charged if I went over like a normal bank account. Therefore, it's easier to handle bills. Also, if I had a dispute, it's easy to put the dispute in and they'll take it over from there, credit it in my account until they find out the root cause of what happened. I've called them a few times and each experience has been good. Their customer service is good and everybody's nice. I've referred other people to NetSpend as well.

I'm very satisfied with my experience with NetSpend and it's more convenient compared to other prepaid debit card providers. Since using the card, I was able to take care of my business right over the phone. It's awesome that I get to use my NetSpend card to pay bills and make online purchases. I also use their direct deposit frequently, and it's really simple.

My mom has a NetSpend card and she recommended it to me. Since using the card, I am able to keep track of my finances much better. I like that I can check my account online and they also send me the text message alerts. It's also convenient to use my NetSpend card to pay bills and make online purchases. I've used the reload location but not as often as the direct deposit option. It's a very easy process. In addition, the NetSpend team were courteous and friendly but there were a few times that they hung up on me when they couldn't figure out how to help me. However, there was one who stayed on the line with me until he figured out exactly what he needed to do to help me.

I like NetSpend, it's a good bank. Most of the time when I'm having some problem, they're doing good for me and there are a lot of benefits from using it. I don't have to wait to process my check, I get my money on time. Every time I use my card they give me the balance right away. I don't have a problem with deposit either. I've recommended five people to them.

Purchased card to make an online transaction. Gave personal information except email address and they finalized my card with a limitation which means I could not make online purchases nor take money out of an atm. THAT'S WHY I FREAKIN PURCHASED THE CARD. They could not reverse the limitation and only offered a refund to mailed to me 20 days later. Also tried to make an in-store purchase and was still declined. I am too frustrated and want to call them everything but a child of God. This is a terrible company and I am going to post a bad review on all social media sites and with the BBB.

I'm having the process of paying back my regular bank account in order to get rid of NetSpend. I find them to be very fraudulent and manipulative. I did employee and social security benefits using them. It’s very easy to spend money with NetSpend. However, it's just that when they process the transaction, they’d probably be able to change debits and credits onto their system. I honestly believe that I’ve lost a lot of money with them.

I decided to sign up with NetSpend because of its link with PayPal. I know that I would be backed with fraudulent transactions so I'd rather go with the brand versus random prepaid cards. I like knowing what my balance is, the transactions that go out and gets completed, and waiting for a bank to post stuff to my account. Using the card allows me to balance my life better because I'm not overspending and I'm spending exactly what I have in the account. It's also very convenient to pay bills or purchase online.

I've lived with NetSpend for years, been using it for direct deposit, and it's very easy and convenient for me. I recommend them to everybody all the time. It's a card I use instead of banking. I get my money before time and I love that. I also love the fact that they send me text messages so I could keep track of how much money I got and don't go over. They're terrific and if something goes wrong, they always fix it right away. I also pay my bills online with it although I'm not big on online purchases. I don't plan on switching to any other company.

A friend told me about NetSpend and I got in touch with them because they give me my check two days earlier. I can better meet my due dates with that extra two days. I also don't have to carry cash and I can even make purchases and pay bills online since having the card. It's very convenient. Moreover, signing up was very easy and speaking with their team has been decent. I've recommended them all the time.

NetSpend allows me to check up on my bank balance. I get my check cleared a lot sooner than most. However, it always felt like a double-edged blade as I feel like I'm getting charged for every little thing that I do. Nonetheless, their direct deposit is a lot easier. Overall, my experience was better than I thought.

I signed up for direct deposit and after the second time of my money being posted. Someone stole my information and made 2 purchases totally $545.00... The company will not replace the money. They tell me I have to wait up to 90 days. The customer service dept is no help. They only hang up on me and when I ask for the dispute dept they gave me a fake number 18553069960. Alex, Alexandria and Armada at Austin TX office were very unprofessional.

I got NetSpend because a girl friend of mine had talked about them quite a bit, how she enjoyed getting her money early and how she had used them for a tax return at one time, and then put her paycheck on the NetSpend card. Now that I'm with them, I enjoy getting my money early too. I also enjoy that I have a direct deposit and get my $5 monthly bill charged to it instead of having the no transaction fees, so for individual transactions I would get benefit. I've used my NetSpend card to pay bills. I call them and pay online with my card that way, so it's great for me.

My experience with NetSpend is great. I get my paycheck two days earlier. I use it for everything: bills, online purchases, hotels, car rentals. It's very convenient. I use direct deposit and every once in a while reload. The reload is easy and there is one right down the road. In addition, I've had good experience with their team. They have good service since the beginning. However, they don't have an option to get a hold of an operator.

I like the NetSpend card. It has given me financial stability and independence. Having the up-to-date on-demand balance and the updates are really helpful. It's very easy to pay bills online and the direct deposit option is very convenient.

I purchased a NetSpend card from Walmart on 01/08/2016. I tried to activate the card online but was told that the card could not be activated. I called the phone number that was given to find out why and was told that had to send in a copy of my social security card and birth certificate before I can access my funds that I just uploaded to the card to pay a bill that was due the next day. After going back and forth with the customer service rep I asked for my money back and was hit with I have to pay $4.95 for them to send me a check for money I just uploaded to the card. Never again!!

NetSpend offered low fees that's why I set an account with them because I had just moved and needed to get direct deposit right away. Some of the benefits of having it is paying bills online or over the phone, managing my money so I don't have to pay late fees, or budgeting my money so I know what bills need to be paid. I also shop on Amazon all day long with my NetSpend card. I love how they tell me how much money I got every time I spend money so I could keep up with their account. It's easier to manage my finances because if I don't have it, I don't use it so there's no way for me to go over my money. That's better because at least I know what I can and can't spend. I love that I don't have to walk into a bank when I needed help. Moreover, I have direct deposit that works for NetSpend. I've had it for at least five years already. Since the first, they have always had it set up and I've never had to change anything.

I've had NetSpend for years and had a good experience using it. It helps me get my paycheck a couple of days early, and because it's a prepaid account, I don't have to worry about paying overdraft fees. I have made bill payments and it's convenient, although I wish that the fees would be less.

With NetSpend, I get my check early. I don't have the hassle with the bank fees, and no overdraft. It's more convenient. I'm accepted all over the United States with it. Paying bills or making online purchases is not a hard process. I just give them a card number and they accept it right then and there. I may go into a place and add money onto it but other than that, I just use the direct deposit nine times out of ten.

I've been trying to get a card activated for 3 months. It's crazy they still haven't. I'm just giving up, they can have it.

I got tired waiting on the paper check to see if I got it deposited so I decided to get in contact with NetSpend. I've chosen them over a different prepaid card provider because they don't have all the extra expenses. I’ve been able to manage my finances better since using it because everything comes straight to my e-mail. I've been able to use my NetSpend card to pay bills and make online purchases. I also utilize the direct deposit, and it’s very easy for me because everything always goes to my card. Also, I receive my direct deposit a day earlier. The NetSpend team were knowledgeable, courteous, and friendly. It’s been a great experience and I love that they’ve added the new feature with the savings account to it.

I've had NetSpend around 2014 and had no problems with them. I'm in a shelter now because our house literally burnt down and it's hard to do my finances, so it helps a lot that I got direct deposit which is easy to do. I'd go down, put the thing in and they'd give me the paperwork in whatever I had to do. In 30 days, my money was going straight to the bank. That's the only problem I have with them and I know they do it for protection in case somebody gets your card.

I was given a reloadable debit card as a gift with $50.00 as the beginning balance. After an absurd amount of difficulty and excessive information required to activate the card, I made one purchase for $25.81 at which point the remaining balance dropped to $0.00. The customer service representative and his supervisor were both unwilling to do anything. The person that purchased the card as a gift spent $50.00 for me to enjoy a $25.81 benefit, and the miserable pieces of human debris running Netspend extracted $24.19 as what can best be described as a fraudulent business practice. Since the amount of money involved is not worth hiring an attorney to sue this organization, they win this round. I hope someone out there eventually has the time and resources to file a class action lawsuit to bring to light the practices of this disgusting organization. I find it revolting that HEB would have anything to do with this organization.

I decided to get in contact with NetSpend for the direct deposit from the treasury. It works well, it is secure and it is a very easy process. Also, I have been using my NetSpend card to pay bills and make online purchases. I’ve been able to manage my finances better since using my NetSpend card because I can easily see what I already spent and what the balance is.

I use to have a direct deposit account with NetSpend but after an unauthorized transfer of my hard-earned money and numerous failed attempts to resolve the problem all corporate had to say was it was my fault the transfer was made. I kept explaining I in no way made such an authorization. All in all I lost 4 thousand 9 hundred and fifty dollars. Since then I've learned never to trust any financial institution with my hard-earned money. Instead I've kept it in cold hard cash tucked away and out of the states. No not at a bank somewhere safer and away from the states. So for those who are considering in using NetSpend don't. Your money is not secure there. Go to your local bank and either put in a savings account or in a safe deposit box at the bank. It's not legal to have cash in a deposit box at the bank but by the same token it is not legal for the bank employees to go in the private room while you're going through your box. Just an idea.

I've been using two NetSpend card. I get direct deposit on one and then move my money to the other. I get earlier pay and it's very convenient. However, I used to be able to move my money from one card to the other on the internet, but the last time I tried to do it, it keeps saying that I can't do it anymore because my limit is up. It doesn't cost money because it's free when it's done on the Internet but that stopped about three months ago. Now I have to do it at an ACE check-cashing place and it costs me $12 to do it.

I called to activate what was packaged as a debit card and was shocked to be asked for my address, phone number and - wait for it... Social Security Number. Needless to say, I am not an idiot, so I didn't give them the info. When I reminded the rep that I was activating a GIFT CARD (deception), she said the info was mandatory. I naturally asked for her SSN and place of residence - fair's fair, after all. The agent, Rain, claimed everyone gives the info as requested. I asked what is NetSpend an affiliate of? That's privileged info, she claimed. I asked for a business address. Top Secret!

I have never been lied to and misguided more in my life. I had a paycheck of $1000 deposited into a NetSpend card on 12/7/15 and it is now 12/31/15 and I have yet to receive my money. I have spoke to over 10 reps and now a corporate rep and every one of them has told me something different. The corp rep just told me google my question and refused to answer me. I really don't know if they will ever release my money and am now thinking I have to get an attorney involved. This has caused me lots of problems financially and they have made it more than obvious that they don't care. Whatever you do, don't use a NetSpend card! They are crooks!

I've been with NetSpend for almost 10 years now. I've appreciated the quick/early deposits and this is the primary reason I've stayed with them so long. However, I just recently had an issue arise and their customer service was absolutely horrendous. I spent 1hr and 6 minutes on the phone with them and still ended the phone call with no resolution. They have my account locked because of issues on their end and I have to wait until their email to another department to unlock my account is processed within 24hrs to have access to all of my money.

At the time that that I signed up with NetSpend, I didn't know any other prepaid debit card providers. Additionally, I'm not a fan of Walmart and NetSpend was the one that I was looking at. I strictly do direct deposit with them. Also, since the company has the app available now, I could manipulate things a lot better and it's fairly easy to do that. The one thing that doesn't work real well is the text notification. It shows it's activated, but I don't get the text messages. It would be helpful if those came in, but it's not earth-shattering.

Since using my NetSpend card, I’ve been getting my SSD check early. And if I’m short a few dollars, I’m able to overdraw it into my next check. That’s a benefit. I use the direct deposit more often because the reloading option is too expensive. However, my recent experience with them wasn’t good because they put a stop to some money that was refunded to me through my insurance. And because it wasn’t the same amount that was swiped originally, they didn’t release it. So I went through all this extra paperwork to prove that my insurance put it there even when I explained that it came directly from my insurance. Despite this, though, I’m satisfied with NetSpend.

I tried several times to get an account set up, as required, for free online access. They charge for personal help in checking your card balance and expenditures, etc. After 2 days of trying to get the card activated and online access available, am still getting the runaround. Every person I spoke with spoke with broken English but said they were from Austin, TX. Not sure of the truth of that statement. No one seemed to understand letters and numbers in English with repeated attempts to clarify. Finally after two days card is activated but they want to charge me a $9.95 a month fee for use of the card. Still no internet access. Get the round robin effect when trying to do that and am so frustrated at this point, considering giving my husband the card back for the hassle it caused.

My father keeps a NetSpend card. Sometimes he uses their reload locations, and he’s happy with the experience.

I like NetSpend. I've been with them for quite a while and they do what they say. My money is deposited regularly and they've got great customer service.

Where does a person start? Oh yeah the video that they have on ConsumerAffairs. You guys are kidding with that video, right? Every person that was in that video represents none of the people I talked to at NetSpend, not one! The people that I talked had that Middle Eastern accent going on, like most customer service operations do in this day and age. A person cannot comprehend what they are saying without saying, "huh" at least once after each sentence, sometimes twice! Everybody in that video that is shown on Consumer Affairs speaks perfect English.

I've been trying to work on the process of changing my direct deposit from the day NetSpend let people take money from me. They keep saying that I owe them, but they don't know who the merchant is. I paid the money up in their store when they called me for being late. I haven't heard from them since. They moved and lost the information probably because they were sloppy. The girl that worked there told me that they lost a lot of documents there. People that she knows paid, NetSpend is telling them that they didn't pay. But, I can show them the bank statement that they owe the $1300 that they took from me. I've called them and told me to take it as a loss then hung up on my face. I can't stand NetSpend right now and I don't want a debit card with them.