Netspend Reviews

My son was a member of NetSpend and at that time, he was getting the money early and he was pleased with it, that's why I chose NetSpend. The benefits, I used to get money early, but now it’s not as early as it used to be. It has the benefit of having a debit card, where I can pay my bills over the phone. I also do direct deposit. I have my US treasury, and my social security has been deposited in NetSpend since I’ve been their member. I haven’t had any real problems with them, except it wasn’t NetSpend, my text alert had stopped working for some reason in 10/29. When I called and tried to see what’s going on, the representative was saying that my phone number wasn’t associated with that account and I told them that my phone number has always been my number. But it seemed that issue got straightened out.

To make a long story short NetSpend is holding my wages over a 94.00 overdraft, and even though I agreed to pay the overdraft, they keep giving me the run around. We emailed the dept over and over. THAT'S MY MONEY I WORKED HARD FOR!!! I got paid Wednesday, it's now Saturday and still no response. I have been with Netspend since 2009 and never had any problems, but this right here makes me not wanna deal with them again. What happen to showing appreciation to loyal customers?

I went to Walmart to buy gift cards for senior gifts. I did not realize these NetSpend Cards were not gift cards until I got home and saw it said that above the card. These cards were in the same section as gift cards. I am trying to return the 4 cards I bought, but NetSpend has it set up to where you can't talk to someone unless you activate a card. I am a college student and can not afford to waste my money on activating the cards just to use my own money or to get a return. I am really frustrated with the fact that it is so card to return these cards.

I've been with NetSpend for a long time. I like that I don't have to carry cash around and I also like the direct deposit. I use my NetSpend card to pay bills and make online purchases. I also like that every time I use the card, I get text messages automatically and I know how much is in there. It's very convenient but I don't like the charges. I get charged every time I use it to buy or whenever I use the ATM. I don't like it that money gets drawn out of my account without my knowledge. But every time I make a call for any type of complaint, I get the help that I need, and I love that about them. I would recommend them to a friend.

My NetSpend experience has been fine. Never been anything bad. There was once when somebody somehow was using my number to buy junk in California and they took care of it and refunded everything. So it's been great.

I love my NetSpend prepaid card. I don't have to worry about an overdraft fee like with a checking account. I don't like carrying cash on me and I can easily go online if I need to pay a bill. I don't have to go in store. I also use the direct deposit frequently. The process is easy and it's always there when they say it's going to be there. The NetSpend team was knowledgeable, courteous and able to answer all of your questions. Excellent service and customer service is good every time I call. They're friendly and they help me to the best of their ability, so I'm very satisfied.

NetSpend is the same as using a bank card, except I can’t make a deposit. All I can do is add money and taking them out. Its only benefit is not carrying cash and I get my pay two days faster. Right now it has been inconvenient to do the online purchase. I don't want to order anything online again. I had an issue with my money where I paid for a rental car and I didn’t pay it all the way, but they took payment about three times. The NetSpend people were also confused.

NetSpend is a great program for me - I have been able to manage my finances better. Also, I do not have to carry cash and use it to pay my bills and when purchasing online - it's very convenient. They have also prompt pays with my direct deposit. If I have any problems, their customer services are professionally courteous and have been able to work with me on anything. They get right on it and that’s what I like.

With NetSpend I get paid two days before and I get a live person to tell me all about my account. One time, I had to call in because someone drafted some money out. They got right on it, told me who it was, gave me the phone number, and stopped the draft. When I couldn't reach the phone number to know who the person was, I gave them permission to do it and they helped me out with that real good. With my NetSpend card, I do not spend too much and I know my limit. I frequently use it for direct deposit and it's very easy. It's also convenient paying my bills online. NetSpend is wonderful.

Can't use Netspend card like other Visa card companies. If you fail to create an account with Netspend Online they will not let you use your card and keep your money. I have purchased over dozens of prepaid card that will allow you to use your card even if you don't provide personal information. Failure to provide personal information with other cards only disqualifies you from getting a personal card. NETSPEND WILL KEEP YOUR MONEY!!!

NetSpend has been great. I like it, it works very good for me and they pay me early. It works like a checking account even though it's just a NetSpend card. I'm able to get online, look at my accounts, get transaction alerts every single time I spend my money. The team at NetSpend is okay even though sometimes the wait is a little bit longer than expected but I haven't had to call them a lot.

I got paid the first time on this card on October 29th. I called because there was a amount I did not recognize. I asked the rep the name of the merchant and due to the poor understanding of the English language she canceled my card. I was then placed on hold 3 times for over 1 hour and 45 minutes then given the runaround. The only way to get my money was to go to Ace, buy a elite card then I finally got someone that moved the money - a supervisor, who assured me that I would not have any issue on my next payday!

My netspend account ending with the last 4 digits of ** is currently locked due to a "credit return" of $2,511.88 from the merchant of circle financial on November 3rd, 2015. My account was red flagged due to possible fraud activity and I was asked by netspend to have the merchant reverse the transaction. When I contacted circle financial they stated that there was no way they could do that on their end and instead offered an indemnity letter in order for them to send it to netspend. Circle is a company based in boston that allows you to buy and sell bitcoin through ACH or debit card.

I know a lot of people who have used NetSpend before and had good success with it so I chose them over other providers. There's no overdraft and it helps me manage my money because I don't have to take my money from the ATM. So it helps me budget my money better. I like that I'm able to use my NetSpend card to pay bills or make online purchases and it works. The team from NetSpend who interacted me was okay though they don't speak English very well. The automated system is horrible to try to get a hold of somebody. But overall, my experience with NetSpend has been good.

NetSpend will not release my direct deposit from my job. I have sent in my documents as they asked. I have talked to several foreigners and they don't know what the hell they are doing. I have sent emails and still no money. My next step is to go talk to a lawyer. Never ever get NetSpend. They hire nothing but foreigners and when you ask to speak to an American they keep you on hold for over 30 min.

I'm a satisfied NetSpend customer. There are other things that they have going on with them like the rewards program, but I don't get into all of that - my thing with them is basic. I can set up automatic payments with people and use my checking account - everything comes out like clockwork. If I run into any problems, I'll call the customer service and they would address it and it will actually be resolved in a timely fashion. In addition, I know when I'm working, I get my direct deposit through them. Everyone else gets paid two days after I do. I would definitely recommend it to people.

I work at the Dollar Store and they have NetSpend, so I picked it up and I used it to pay bills and make online purchases. Though, I'm not happy with it because the representatives that I called messed my card up. They tried to be friendly, but they didn't solve my problem. When it was all said and done, they deleted my account and they added it onto my husband. As of this point in time, I'm very dissatisfied with it.

Having a NetSpend card makes it so much easier to transfer money wherever I need it to go and I can pay for things online. I don't have a bank account so it's much more convenient. I don't have to go to pay my electric bill. I just call them and pay it, then reload it through direct deposit.

I been with NetSpend for almost a year and had no problems till I had one then contacted customer service. No one speaks proper English and they didn't help with anything. I lost $250. And they keep telling me to wait. It's been 4 months. Learn from me and get a real bank with a debit card. Don't waste your time on a ** card that's ** you over.

I've been using NetSpend for more than eight years and they've been wonderful. I was in a cashier where I buy those prepaid cards and that's when I first got into their company. I always make my payment online with that card (it's the best way to do it) and Netspend helped me through to manage and see my balance and everything for my account, so that's one thing that I like. People from the company are nice too. I recommended the card to my family and they use it.

My mom got her NetSpend and she started telling me about it. I asked her what was the difference and she said they got better stuff in what she dealt with in the past. So I tried it out and stuck with them. I like that they text and let me know how much I spend and all that extra spare so I can keep track of my balance. I'm also able to use it to pay bills and make online purchases which is very convenient because I don't have a car to go to a lot of places. I also do direct deposit which is easy for me because I don't have to take cash in and I don't have to spend extra money or cashing a check when it just comes on my card. I love their staff because they helped me out one time get my money back. Their customer service is excellent. They get me right where I need to be without having to wait 15 years on the phone. I'll recommend everybody to NetSpend.

I needed a debit card and NetSpend seem like a good company to go with so I decided to get in contact with them. I have a direct deposit with them and I get my money often. And, I really don't have to worry about carrying cash around and if I need cash I can go to one of the gas station in town or at the Wal-Mart. I also use the NetSpend card to pay bills and online purchases, and the process is pretty convenient.

I've been able to keep track of things that I've purchased and if there's a problem with it, I've been able to get that taken care of. Somebody has stolen my credit card six months ago and they took care of that too. So far, they've been great with me. I'm sure there may be better places to be, but I've been with them for 27 years, I'm like a fixture.

I've been very disappointed with the service from NetSpend mainly because they did not help me after an auto mechanic scammed me out of my money. I went to get my car fixed, but the mechanic did not fix it and said that they were sorry and was going to refund me as soon as possible -- they never did. NetSpend is supposed to protect me with the bank and the Visa, but they did not help me with this. They also said that I can rent a car with the card, but when I tried to rent one, I was embarrassed at Budget Car Rental because my card wasn’t working. I've been very, very frustrated since the incident, so I haven’t been using the card much for anything other than the direct deposit from my job. I get paid one day before everyone else does, and that's the only good benefit I see. Otherwise, I'm very dissatisfied and I'm considering moving my money somewhere else.

NetSpend was the first prepaid debit card provider I came across online. They send me the form, I filled it out and I had them ever since. I like my overdraft and I use the card when I go to the store. I also love their direct deposit, I don't have any problems with it. Overall, I love their service and their customer service is fine.

I have used my NetSpend card to pay bills and make online purchases, and it's pretty convenient. I also use the direct deposit option. I am satisfied with NetSpend. It started out great, but now, it's just so-so. The team was knowledgeable, friendly and able to answer all of my questions. The only incident I have ever had was when I was attempting to use an ATM which was owned by MetaBank, and the ATM said that it disbursed money, but it didn't. I swiped the card, and nothing came out so I swiped a couple more times and all the time, it was withdrawing money on my account, but it wasn't dispensing any. The store owner said that there's nothing he could do because he wasn't responsible for the ATM. I got my money back but it took longer than it should. I could not understand why it would take that long when the ATM was owned by MetaBank and I'm banking with them through NetSpend.

It's very easy to use my NetSpend card. It's easy to manage. I go online, find the balance, pay what I want to pay and go on from there. I often make online purchases. I like NetSpend a lot. They've gotten everything right whenever I've had any problems. They've corrected it instantly and so it's all been fun. It's very convenient to use it to pay bills. I utilize both NetSpend's reload locations and the direct deposit option. They're both pretty easy processes. The only time I've really had any dealings with them is when I left my card one time in the ATM and I had to replace it. I didn't realize until the next day and the machine already destroys it so I called and they replaced it very quickly. Everything's been just as I thought it would be. They seem to be excellent at what they do.

I was looking for something different so I googled prepaid cards and found NetSpend. I read reviews about them too. At that time, Bank of America was charging me for everything. So I decided to join NetSpend and I've been with them since 2012. I even have two cards with them. I use direct deposit with it more frequently than its reload locations. I'm a self-employed, independent contractor and I do have a couple of clients who pay me cash so I do reload at my local 7-Eleven, but I'd say that 80% is direct deposit.

It has been a great experience with NetSpend, and I am happy with them. I have chosen them over a different prepaid debit card provider because of more access as well as monitoring, and the fee was cheaper. I have experienced benefits such as not having to carry cash which is good, security, and the savings account. I have used NetSpend to pay my bills and make online purchases, and it's convenient. I like the online feature where it shows where your money is going or what you spent it on. I also use the direct deposit option, and I know how easy it is to transfer funds to a friend or a relative that's on NetSpend, or to the Western Union if you had a kid at school.

I have had my NetSpend card for about 6 months and have been very happy. However just last Saturday, Oct 24, 2015, as I'm sitting on my couch in CA I start get text alerts that my card is being used in OH at Sam's Club and Walmart. I immediately called NetSpend to suspend the card, which they did. The charges came to a total of $666.18 and I was informed that I had to wait until the merchants settled and the funds actually came out of my account to file a written dispute. Over the course of 2 days, I made no less than 20 phone calls to NetSpend with most of these calls resulting in poor customer service and people that I could not even understand. Now I have to wait for them to get the funds back into my account. I have a MasterCard credit card that has been compromised before and they have ALWAYS reimbursed funds back to my card immediately.

With NetSpend, I get my checks a couple days earlier, which I like because that comes in handy. I also pay bills and make online purchases every now and then through it. I love the card as well as the benefits that I get from it. I have no complaints against them. Overall, I'm pleased with it and I don't want to change it.

I wouldn't say that I'm able to manage my finances better with NetSpend, but it's nice getting it a few days early instead of waiting till the 1st. I have a direct deposit with NetSpend and I use the card to pay my phone bills. And when there was a hold on my account from other person's bank, the NetSpend team was able to lift the hold faster than any other bank did. And, my boyfriend and I loves the overdraft thing because sometimes we don't quite have enough to cover but NetSpend help cover it even though there's a small fee. It definitely helps because a regular bank charges anywhere from 35 to 50 per non-sufficient transaction and I was only charged with $15 with NetSpend. Overall, the experience with them was really good.

When I have banking issues, I don't want to deal with someone who can barely speak or understand the English language. Please stop forwarding/outsourcing your customer services to India or other overseas locations, it's frustrating!

I've had NetSpend for a long time and have been using it to pay bills like a regular card. I like the overdraft protection and the deposit timing. I'm able to use both reload locations and direct deposit to add money. Their people are fairly decent and my experience with them is all good.

I like NetSpend because of its direct deposit two days before payday. I still spend all my money but at least I can see where I spend it now. I used to have the overdraft and that was pretty cool, but they took it away from me. They said I can't have it because I use it too much, but that’s what the overdraft is for. So they took it away from me for a few months and they will give it back, but if I use it again, then they're gonna take it away permanently. I think that it sucks because what's the purpose of having it? As long as I pay it, I have direct deposit, and if I do go negative, I always pay it with my direct deposit. That's my only complaint and I had a debate about it on the phone with NetSpend people.

I’m a long time customer of NetSpend, about ten years. I use my NetSpend card to make online purchases and pay my bills. I use direct deposit always and my bills get paid online. It makes it easier for me to save. Their customer service is excellent. The reps are very courteous, they listen and they usually do what you ask them to do, can't ask much more than that. They're a very good bank.

A major benefit with NetSpend is that I get my social security earlier. I use it for online purchases and it's been convenient but occasionally, they do not take prepaid cards. Another thing is when I order a new card, it takes longer to get it compared to other companies like AccountNow that would send through express delivery. Other than that, it's been good with NetSpend and their representatives.

NetSpend, for me, was convenient, just like any other debit card. But there are no benefits and I've been having hassles in the last three years. My card got hacked and it took forever for me to get my money back. Also, I have a hard time understanding them on the phone. A lot of the representatives don't speak English very well.

NetSpend originated with a different card, but I was having problems with it. The only difference is that NetSpend has the overdraft fee. They take the overdraft and don't tell you when they take it, then you don't have it. Since using the card, the cheque comes earlier. I use direct deposit and this is easy to do with the government cheques. I've recommended NetSpend to quite a few people.

NetSpend had a reputation of getting money sooner and I wanted to try it out. I noticed that I do get paid sooner. Also if I lose the debit card, I could always go to Speedway and pick up another one. There's just a lot of loopholes. I can use outside banks to send money or transfer money to my NetSpend but I can't do it the opposite way around but it's OK. I've been able to load my account easily. I also noticed that I really do like the tech messages that I get. The transaction has happened either automatically or if I use my debit card. I really like the reminders telling me what the balance is. It's very nice.

I really like NetSpend. Their service is excellent. Whenever I had a problem, they took care of it. As far as my records, everything was just as I made and nothing was taken out. It lets me know visibly what transactions I've done. It gives me alerts, it helps me know anything that happened is or whatever to my account. It would alert me and let me know and all the other icons or different plans that they have with it like the savings and stuff like that. But other than that, it kept my record adequately for me. Using it with direct deposit or reloading online is not difficult at all. It just actually speaks for itself, there shouldn’t be a problem. Another thing why I continue with them is because I don’t think you have an interest taken out. NetSpend is good to have business with.

My card was stolen 3 days ago. I called to have my card reported lost or stolen. I was told that I would have to wait 7-10 business days to receive my new card. I told them that I can't wait that long and what was my options. I was told the only way I could receive my money was to transfer it to another card. So I went to Wal-Mart and wasted $15 on a card that couldn't be activated. So I called them 10 times that day and I couldn't get a direct result from anyone. So when I finally talked to Felix he told me that I had to purchase another card and to have that activated. So I spent another $15 on a card that couldn't be activated. So yesterday when I was trying to activate my card they told me it was a block on it and it would take 6 business hours for it to come off.

For the first time in years, I received a small tax refund. One of the refund options was a NetSpend card. It took a bit longer to get the card than promised, but it arrived just before a two week trip to Europe. I could not find any place in Europe where I could use the card. On my return, I tried to use the card for a domestic car rental. That didn't work either. I found myself using the card for purchases I really didn't need to make simply to avoid having the balance squandered in card fees. I suppose if you have no credit or have bad credit, this card might be of some use. As it is, I've thrown away $350.00 on useless "stuff" and $25.00 on card fees. Not for me.

I had a good experience with NetSpend. I got a disability and decided I wanted go that route and contact them. Since using them, it's been better not having it all at one time but all my bills take up the money anyway, but sometimes it works out pretty good for me. I can put back a little bit. It gives me the opportunity to pay my bills a little bit ahead of time, to get to do things that I might run short sometimes. It helps me to be able to get it a little bit faster.

I don't have any problems with NetSpend. The early received deposits are wonderful and I love the fact that you can make a deposit by taking a picture of the check. I have been able to use my card to pay bills and make purchases online as well. My experience with Netspend has been excellent.

It was a year when I did my taxes and Turbo Tax offered NetSpend to me. I've managed my finances using NetSpend as a direct deposit for my paychecks and to pay bills. When a certain company took off too much money, NetSpend ended up releasing my funds and fixing it. I would recommend them to anyone. I love my experience with them.

I was at the ACE check cashing place and saw the NetSpend cards. I asked them about it because I wanted my Social Security to be secured and wanted to find a place that had a direct deposit so they told me about NetSpend. Since having the card, my money comes earlier. I feel safer because I don't have to carry cash with me and I can pay with my debit card. I can order things online. It's been a real blessing in all areas because I don't have to worry about trying to get to some place to cash the check, carry the money around with me or not be able to get the money when I need to get it.

I've had my NetSpend card for about 4 months. This is now the THIRD time I've had a hold issue with my card. There is no basis for the hold - and the customer service people aren't in the US so they typically can't help me. Holds seem to happen at night or weekends, when I need funds for purchases and I have to wait until Mon-Fri to contact someone at corporate to get these ridiculous issues worked out. This is now the third time an issue has come up. It may now be time to withdraw my funds and cancel this card. The hassle factor isn't worth it. I've never had a card with so many issues.

Having easy access made me get NetSpend. I get to avail of overdraft protection and deposit timing from using the card. I use it like a regular card, and I use both the reload locations and direct deposit options too. Their team was also fairly decent.

I had paid cash for an MRI on Sept 15, 2015 from Rose Radiology, I had the MRI done elsewhere. I had the money refunded to my NetSpend card on Oct 5, 2015. When I contacted NetSpend on the 6 to inquire about the refund they said there was no refund pending. OK, so I called back on the 7. At that time I was told that I needed to send in the receipt so I faxed the refund receipt over. I call back on the 8 and was told my funds had a block on it because of fraud. I asked what was fraudulent, they said I didn't use my card to pay for services so why am I receiving a refund. I explained to them that no I didn't use my card I paid cash, but the only way that I could receive my refund was to put it on a debit card due to the company not holding cash. So I was told at that time that my funds would be available later that night.

I've had NetSpend for so long and it's been cool. Their faster direct deposit is the best. You also get the overdraft and the rewards program which is cool. It's convenient.

It has been a tool to measure our spending.

The direct deposit is two days before payday. It's awesome. And one day when I made a purchase of $8.88 in a store and they charged me $88.88. I called NetSpend and they told me the ins and outs of what they had to do but they replaced the money based on my word. They said if it comes back that they'd dispute it. If I'll lose then they will have to deduct the money but they're very customer service friendly. I never had anybody rude. I love NetSpend and I would recommend them to a friend.

NetSpend is easier to use. I use it for direct deposit and it was great dealing with their staff.

I first heard about NetSpend through a friend. With this card, I get my money a day early. I've been able to use my NetSpend card to make online purchases and pay bills online, which is very easy to do. I intend to use NetSpend's direct deposit option more frequently. Getting set up for this process was also easy. I normally talk with the reps at NetSpend when I rent a car or book a hotel and they put holds on. NetSpend is very slow to take those holds off even after the hotel or the car rental place have been paid. Almost every time I've done it, I've had to call them a week later and they're still holding my money. They are friendly and courteous when I call them. They go ahead and release it but I have to call several times so I stopped using the card for hotels and stuff. It's very convenient to use but then they hold your money for another week unnecessarily. But overall, I am happy with their service.

I was told via email after 6 hours my reimbursement from the car dealer would be available. It's been 5 days & I'm still waiting and it's over a $1000. I tried using my card & it didn't work. They never contacted me to let me know they needed more info.

I had used Ace Check Cashing Services a few times before. And then I noticed NetSpend had a card that I could do direct deposit on. It was 7 or 8 years ago. I decided to go ahead and enroll in that. I've been with NetSpend ever since and I'm very pleased with them. I can get my check early and when I overdraft a little bit they just hold the monthly transaction fee, which I always forget about, until the next month when my direct deposit comes in. I'm not charged any extra for that overdraft.

The only issue I had with NetSpend is when I go to the ATM to get my money out, they charge $2.50 to $3.00 and when I call to get the balance, they charge $0.50. They also need to get English-speaking representatives because when I talk to them on the phone, they rush me through and doesn't give me the time to talk. But other than those, it's all good.

I use my NetSpend card all the time and I don't carry cash ever. But in all the TAs and Petro truck stops, they always have a hard time scanning my card. It works but they need to put a paper over it or sometimes a plastic and it will scan fine. And instead of getting charged every time I use it, I got their monthly plan. NetSpend card is perfect for me and I've actually told a few people about it.

I had hundreds of dollars missing a couple of months ago. NetSpend shut my card off because of the weird amounts that were hitting from different places. When I called in to fix it and figure out what was going on, the security questions were terrible and bizarre -- my favorite was, when did I open my account, my previous address before the address that I am at now, etc. I got divorced recently so I've moved. They weren't asking me normal questions a financial institution like my other bank would ask me like my date of birth -- things that people know off the top of their head like the last four digits of my social, etc. It's not just once that I've been asked those security questions but several times.

I chose NetSpend because I get my check two days early with their direct deposit which is really easy to use. It's also convenient using my Netspend card to pay online because I get charged for fees when I do with an ATM. I would recommend NetSpend.

Okay come to find out, it was not NetSpend fault that my account was in the negative. The hotel I'm staying at put some authorization holds and NetSpend fixed it for me and released my holds. I wish the two male reps would have fixed it last night, but they seem to not be interested in helping me, but this morning I spoke with a female supervisor and she was able to help. I notice any time I have an issue the male species is no help, but any female that I speak with is able to help me every time. Thank you so much, Toni.

I like my NetSpend card because I can go online and see my balance plus I get the alerts. I use the card for online purchases, money transfer and me getting my money a few days ahead of time have been very helpful. In the past, I've had little problems with unauthorized transactions and NetSpend has really taken very good care of me. I have recommended it, and my mama, two cousins, and ex-husband have signed up. Though I didn't get the $20, they are enjoying their NetSpend cards.

In my opinion NetSpend is not worth the time. Very difficult to deal with, hard to contact. And I had trouble using the card.

A co-worker told me about NetSpend and I've been a member of for years now. I usually use Direct Deposit but when I issue a paper check, I go through the reload option. I've experienced countless of benefits using NetSpend and would recommend it.

Hi. I activated my NetSpend account when my AchieveCard expired to receive my federal student loan money and am very disappointed with the card altogether. They claim that you'll receive your deposits 2 days sooner and that so far has been untrue. The financial aid dept told me they sent off my deposit almost a week ago and I still have a 0$ balance and they're still saying they see no pending deposits and my school is saying they did everything on their end and still nothing. I'm really tempted to go back to AchieveCard.

My friends recommended NetSpend to me. It's easy to use and I never had any issues. Even though I have a traditional bank account, I kept NetSpend because it's easier with paying or shopping online and paying certain bill. I do direct deposit frequently and also load it occasionally with additional funds. One thing I would change about the card is the loading option. Before, you just go and reload at a register somewhere and then the funds were immediately available. But when they changed it to that safe-lock, where I have to buy the reload pack, take it home then load it onto the system, it takes 24 hours to transfer it to the card. That's the inconvenient part. But overall, my experience has been great. I would recommend NetSpend.

I haven't had any problems with NetSpend. I had one other card from them before. They have a nice overdraft protection plan which I enjoy as every once in a while I'd go over. Also, paying bills or making online purchases is no problem at all. One time I had to call when my check was late for deposit and I had to pay off my bills right away. That was the only problem I ever had with them. I'd recommend them to others and as a matter of fact, my daughter is involved with NetSpend.

A friend of mine told me about NetSpend when I was living in a shelter. They usually work with social security and I've heard great recommendations from people who use it. I use the direct deposit all the time, which is quite easy and I use it when I pay bills or make purchases online. It's convenient and I'm happy with that. Also, they help me out with a credit line when my money is not available so I'm able to access whenever the money's pending. Overall, it's been really good.

I had a tax return and NetSpend offered to put it on the card, so I went with them. I’m using my card to pay bills or make online purchases, but the biggest problem I had is calling someone that sounds like they’re from Argentina. The company should get people that speak English. Other than that, NetSpend’s a good bank and I like it. I’d recommend it to people.

I've been with NetSpend for a very long time and I get direct deposit earlier with them. The only bad thing is their customer care. I've been hacked 3 times - my card, number was used up in New York while I was in Florida. They rang up $250 worth of items. The representatives were not able to help me because I couldn't get a hold of anybody. I was at work and it was 9:30 at night. I had to go through all these calls to hopefully get somebody and they can't understand me or I can't understand them. It got aggravating and I couldn't do anything. I was hopeless. Nonetheless, I have recommended them to other people through all that has happened but they've had the same trouble with customer care. NetSpend also charge 50 cents or a dollar every time I call the 800 number. My own bank doesn't do that!

NetSpend product is good. I like that I can get a card and transfer money to my dad if I need to, if he had a card. But the dispute when you call in to have your money released - if there's a problem with your money from a vendor - is not taken care of. They don't do anything about it and it’s frustrating. Their customer service is terrible and horrible. I travel so I have hotel incidentals. I have to call them to have them released and they never do it and I have to argue every time. They're not American representatives but it doesn't matter to me who it is. What matters is that they understand where I'm coming from and they don't. I love the service that NetSpend offered and will continue to use NetSpend. I just don’t like their customer service. I'm dreading calling them now.

Call Ace Elite customer service department today to add son to my account and they tell me I can't because I already have two people on my account - my dead son and me, so what exactly am I missing? Then I try to explain to them that I want to take my son off. They tell me I can't, but wait... it gets better. Before all this a few months back I had to file a fraud claim. So my old account was closed and a new one opened so why did the old people that I have on my old account transfer to my new account and then the supervisor told me that I had called in and added people to my account and he had a recording. Such lies... and the way their customer service reps speak to their customers is just wrong. I just want everyone to know that after this experience I will close my account and go elsewhere. They don't care about how they treat their customers.

I'm so angry with NetSpend. I think they’re vipers, and insidious. It’s been messed up the whole time. They’re really bad. Last year, they made me prove I was me-- like I’m putting my Social Security money in my name into my account. They were insane. They pulled the stunt on me that my Social Security’s been sending money to the wrong person for 15 years. And every time you would try to send what they’re asking for, it was too light, or too dark and so that was a three-month ordeal. You never know when the account is going to have money in it.

I just left a bank after a year because even though they advertised I'd get my money 3 to 4 days early with direct deposit - I never did. NetSpend was strongly recommended so I tried them. Guaranteed 3 days early access to my funds with direct deposit so I signed up and started direct deposit. I have not received my money early. Called customer service only to be offered excuse after excuse after excuse. And every rep. gave a totally different excuse. Also I've found several banks do this these days. Offer early access to your money with direct deposit and it never happens. How do they get away with this. It's all good NetSpend. Called Social Security and next month my money starts going on a different card. You get one chance to be honest with me and if you're not - you no longer get my business.

I got a NetSpend so I can receive my pay checks sooner and be able to keep track of my balance immediately after purchasing. I'm able to keep up with what I'm spending because each time I make a payment, I immediately get an alert. It's very convenient to pay bills or make purchases online and I can also do Moneygram. I frequently use the direct deposit, and it's very easy. Whenever I've had to contact them, they've been very helpful.

I was in the market for a card that would be convenient for direct deposit. I have a card that my son uses and which I load, and NetSpend can keep track of his purchases so I chose it. I like their text alerts and the online access helps a lot. It tells me how much of my purchases are for what and it breaks up my expenses into percentages of what I'm spending my money on. I've had nothing but good experiences with NetSpend. I've had some situations where I've gone to ATM machines and they haven't dispensed cash and had an issue with somebody compromising my card and purchasing things on it online that I was unaware of without my permission. NetSpend has always been very helpful in making sure that my funds are protected and if something does go wrong, I get my money back right away.

Updated on 12/06/2018: I've spoken with Billy ** and Synina ** for two years. Sent her the receipts and he is telling me that they have a different rules and compliance than what we receive in the mail. So when you get money loaded that wasn't bought with the card it's consider illegal but yet the card lets you do it at a major auto car brand store. Then after holding the money Netspend still takes its fees off the card with the money.

I used to go to a check-cashing place to cash my Social Security check and it was costing me a lot of money. The girl there suggested that I have it direct deposited and NetSpend was available then, so I got them and my experience with them has been excellent since. There's a lot of things I can't get on the internet unless I have a card and I don't have a bank account so having a Netspend card is convenient. Additionally, not having cash on hand makes it a lot simpler because I don't have the urge to run out and spend it quickly. I've lost it several times but their representatives have been kind enough to help me get a new card. I lost it again since we've been here in Kentucky and they've been very helpful and polite. I was told that I could get a new card overnighted which was nice because my money was on the card. Else, I couldn't spend anything and I had bills to pay.

I didn't have a bank account and our payroll had to be direct deposit. I talked to other people who got Rushcard and they said it's not a good type of card so I went on and got a NetSpend card. I've got two - a premium card and a regular card. It's an excellent card. It allows me to go to a bank and get all my money off the card. That's my advantage of having NetSpend. It's convenient for me and I like their service. When I had called one day because I forgot my password, the representative helped me get my password reset. She worked me through it. I'm going to continue using NetSpend.

I like having my NetSpend card and direct deposit is the only way for me to get money on the card. They have an excellent service but one bad part is that I have to pay at the ATMs to get cash. But I have already recommended NetSpend to family members.

I use NetSpend for direct deposit because I get disability and I have to have somewhere for my direct deposit to go to. The people at NetSpend don't speak good English. They're hard to understand and some of them are better than others. If they answer the phone, they should be very bilingual in English and of other languages. If I can't understand them, why are they answering the phone?

I withdrew from the banking system in 2007 and decided NetSpend was a better choice for my needs. Faithfully, my monthly deposit of Social Security goes into my account, and I can track on the internet using NetSpend. Plus, there's no overdraft fees. And the customer service is fantastic. There's been a couple of occasions where there has been a loss of card or a dispute between me and a merchant, but NetSpend has always been able to resolve the situation. I really support NetSpend and though there's always room for improvement, I've been very pleased and happy with them. In fact, I would recommend it to a friend.

Netspend posts my money a couple of days before anybody else and they’re very efficient when I call them. They’ve very kind and courteous and also resolve my problems. I’ve had them for several years already and haven’t had any negative experiences, plus I can use it anywhere.

I've been a customer of NetSpend for a few years and I like that their fees are cheap compared to other providers. I don't have to worry about not getting my money and it's an advantage because I know exactly when it will go on my card. I get direct deposit and it's very convenient than not knowing. I'm disabled now, but when I was working I always got my paycheck three days before everybody else did which was amazing. Moreover, I use NetSpend to make online purchases and it's very convenient and I didn't have any problems at all. Their customer service is always great and they resolve my problems right away. Netspend is fantastic and I would recommend anybody who wants to use a debit card to go with them.

I get paid two days earlier with it so I got NetSpend. I use it to purchase online, it’s as simple as putting your card information in. But not for bills. Netspend is not one of those prepaid that in some places you go it’s hard when you swipe and doesn’t recognize the card. I also utilize their reload locations, it's easy ‘cause it’s right up the street.

I had a friend that used NetSpend and liked it. Then I used to work for Speedway and we had NetSpend cards there, and it’s where I first signed up. Part of my paycheck goes to NetSpend, and part of it goes to a checking account. The NetSpend check goes in a couple of days before my other. It’s easier to budget my money since it’s like I’m getting paid twice a week. I can take the money from the care and pay certain things earlier. I’ve been able to use my card to pay bills or make online purchases, and it’s extremely convenient. NetSpend is a good program and I appreciate it. I have recommended it to a number of people.

First my dispute was originally filed in the middle of August, not only has NetSpend neglected to give me a update but I haven't received my provisional credit. How is it that I have several unauthorized transactions yet I'm receiving no help from NetSpend? I have written in my dispute letter. I have waited til the deadline of NetSpend's response and nothing. You also have rude inferior customer service. I plan on filing a complaint and other possible measures if this is not expeditiously rectified.

Called to file a dispute on 9/6/15. Was advised I would have information on 9/21/15 in regards to my case. Called on 9/21/15, received customer service reps and 3 different stories. Called to speak with a supervisor. Was transferred and the supervisor never answered. Called back a 4th time for the day and was advised I was suppose to send in paperwork to get a provisional credit. I was NEVER advised of this information. So frustrating as one hand has no idea what the other is doing. Usually I have had a very good experience with NetSpend as I have been with them for over 3 years. Now I have to wait until 10/2 to see if have some resolution to my case.

I’ve been with NetSpend since 2010. It's a very good card and I like the fact that I can pay earlier. They even got the overdraft, an added feature, that’s great. What I don’t like is all the fees. We pay ATM fees but then they charge us some fee as well. Also, I spoke with them yesterday because I was already in the negative. My grandson was playing with my phone and he charged a ¢99 in the Google Play games, and NetSpend charged a whole other $15. I thought I only get charged $15 if I'm $10 or more negative. But I was told if I'm already in the negative and use something, they’d charge everything more. I couldn’t understand that and it sounds a whammy.

A check cashing place in McAllen, Texas was where I knew about NetSpend. The guy had told me it was cheaper for me to have an account with NetSpend and have my disposure there than with a bank with lower fees. I've been very happy with NetSpend since I made the switch. It's very easy to use and I didn't carry cash anymore and I get all my bills paid using my NetSpend card. There was one incident where I got angry and that was when I lived in Texas and the person that I was with had DirecTV. The DirecTV account was in her name, but I paid the bill. When we split up and she didn't pay her DirecTV bill, they turned it off but they went to the last record of payment, which was me and I got popped for $400. I called NetSpend and told them that my name is not on the account, but I never got my $400 back.

Having Netspend is definitely easier than dealing with a regular bank - no maintenance, good communication as far as through the website and the instant account balance that you get. I get paid a couple of days earlier since using the card. It has been very convenient making purchases online or paying bills compared to getting a Visa card or MasterCard.

I have been using NetSpend for so many years and I've never had a problem with them. I also get my direct deposit a few days earlier than I would if I was with any other bank. I also use it to make online purchases and to pay bills. It's a very easy process.

I've been with NetSpend for a very, very long time and I mainly used it as savings account. Whenever I get paid, there’s a portion that comes from my pay that directly deposits into that account. They also have the mobile app where I can immediately transfer directly from my savings into the checking account which is definitely a perk in case of emergency. However, the encounter that I had with the NetSpend team wasn’t a very pleasant one. It was around the holidays and my card had been compromised. There hadn’t been any activity so I don’t know if it was lost or stolen but I had to go and get a temporary card so that I could make sure that I could transfer the money that was on that card on to the other card in case of emergency.

Everything is great with NetSpend. I like it. I got a bit in the hole and the overdraft feature helps me out. NetSpend is good to have.

I needed something so I could get direct deposits in one of my jobs, and so I got NetSpend. I use my card to electronically pay my bills since I live in rural Arizona, in the middle of nowhere. One reason why I use the account is because we don't even have mail delivered to our house. Without plastic money, living out here would be impossible. I can't drive 100 miles to pay a bill and I don't have a checking account. Checks are outdated. So without that, I couldn't make online purchases or pay bills and it would be a hassle.

I use NetSpend when I make my payments with Katherine’s, with the department store card as well as my car payments. It’s set up with direct deposit just that when my son send me the money I got to put it on there so that when they take the money out for my car it’d show up. And it helps me to keep up with the budgeting as for as how many more car payments I have left.

I can't believe anyone could give this company anything above a one star rating. I would have given zero or lower if possible. I buy many gift/debit cards for our employees every year and knew that some of these cards are real rip offs, but this one takes the cake. Unfortunately, my wife bought this for a friend and had no idea how sneaky some of these cards are and she didn't read the fine print. Besides the cost to buy the card over its value, they charge you to call and ask anything about it. How to use it, how to load it. They also charge you $1 each time you use it, .50 to inquire about it, a $5.95 inactivity fee, $2.50 for ATM use and $2 if you use it with a pin. And for reasons not clear to me, we can't use it on the internet, only "in store" purchases. Please, do yourself a favor and don't buy cards from this company. The people who rated it highly must work for them.

NetSpend is convenient. I use it for Direct Deposit. I've been able to manage my finances better with it because it's easier to track where the cash has gone. It's easy to pay bills and make purchases online too.

I contacted NetSpend about getting a prepaid debit card because I didn't have a check account. It was for my direct deposits. What I like about NetSpend is that it doesn’t let me go over the limit. I can’t spend more than what I have. I also like that I get my pay check deposited two days earlier. I also pay my bills and make my purchases online with it. I'd recommend NetSpend. It's very convenient and easy.

I needed to pay stuff with a debit card over the phone or online so I got NetSpend. I've had accounts set up on auto-pay and I've never had any issue with them until the last couple of years. It may be due to the bank-changing or whatever the case may be but it just seems like, as it’s gotten bigger, their customer service and the business has gotten worse. The only benefit to using it is I'm disabled now and I get the disability part of my money a little faster as opposed to my regular bank. I also use direct deposit once a month and I reload it occasionally, which they don't charge for.

I needed an account for direct deposit but I didn't want to open a checking account because I tend to get in trouble with it. I wanted a debit card so I went with NetSpend and I've been using them for so many years. I directly pay my cell phone bill online with my NetSpend card and it's convenient. In addition, my paycheck is on direct deposit with them every two weeks. They were good about helping me when I needed to find a location and had to change my address. I really like them and I've recommended them. In fact, one of my friends went to NetSpend because I talked her into doing it and I also helped my sister-in-law get one not too long ago.

One of my friends had a NetSpend card. I was familiar with the service so I got it. I have it for a couple of years now and I like it and their service. Unlike a lot of debit cards, they give a cash advance if there was an emergency or I need money to hold on to the next day. They also give other benefits like cash back if I go to shop at certain places. I get the anytime alert that will always let me know how much I have in my account. I get my paycheck early and it helps me not to overspend. I also use direct deposit. I always have any kind of money coming in go to my NetSpend. It's convenient and manageable. In addition, their team has always been professional and helpful. They answer my questions right then and there.

I was in a car accident on 8/19/15 and have been in the hospital ever since. One of the employees at the hospital stole all my credit cards and information. They charged up $876. I filed a dispute but the customer service representative told me that if I send in a letter stating I didn't authorize the charges that I would be able to receive a provisional credit within a couple of days, but when I emailed the dispute department they said it would 10 business days before they closes my dispute.. But I'm trying to find out about my provisional credit. I need to purchase a wheelchair and other medical supplies so I can go home. And if I'm not able to purchase those things then they want to send me to a nursing home. And I'm only 27. Can anyone tell me what the protocol of when I can receive my provisional credit.

I had NetSpend probably since 2006. When I got it, they told me that if I got direct deposit on that card, there will be no fee withdrawing up to $300. But every time I get money off that card, they're charging me $3. I called NetSpend and they told me they’re not charging me that. I also asked the A-Store where I bought the card and told me they’re not charging me either. From the time I bought the card in 2006 to just recently, they're still charging me $3 and I have direct deposit of over $500 a month so I don't understand it. Another recent issue is when I go to their website to log into my account, my computer security software is telling me that the website is a bad site. I can't use my online account right now. This just happened and I plan contacting their customer service soon.

With NetSpend, I'm able to manage my money better. I also use it to pay my bills and make purchases online. It's very convenient. I also use NetSpend's reload locations and it's really easy. I don't have to go out my way. I've had to dispute a couple of transactions but NetSpend straightened it out right away. I had an excellent experience with NetSpend. I'd recommend them.

With Netspend, we're able to keep track of our finances a lot better than most places. And in this day and age, we just can't go to a computer really quick to check our balance and NetSpend made that easy with their text alerts. We got bank that does it but they don't do it as good as NetSpend. NetSpend is very convenient. It makes you want to go to a grocery store and use your card and get an extra $20 to $40 cash back where you're not going to get charged extra. But if I got to get $100 or $200, I get charged around $6. I used to pay bills and make purchases online with it except when I want to transfer funds from this card to my normal account because I get charged $2.50. This is a reason why we went to a normal bank is because if we want to take money off that card, we have to pay almost double to take it out of an ATM machine because despite the fee that they charge me at the ATM machine, I get charged from NetSpend.

I’ve had NetSpend for years and we got a premium plan where it wasn’t supposed to charge us per month, and every time you call, they say “Oh, that’s changed.” So they still charge us so much money per month - for every transaction they charge us a dollar off of our transaction. In the beginning, it was cool, everything was going well, and we didn’t get charged. But when they came up with the premium service, and they turned around and said, “Oh, well, now we’re charging these fees.” At this point I have a card that charges me a monthly fee of $5, but if I reach a certain limit or if I put so much money into the card, then I don’t have to pay the monthly fee, but it kinda defeats the purpose if I’m putting over $1,000 into the card. The $5 gets waived but does that make sense? Why do I need to reach a $1,000 limit on a card and paying out so much money for $5?

I received a call from a person at Nextcare Holdings, Inc. the company that owns or handles PrimaCare accounts on August 27, 2015. They called to let me know that I overpaid for doctor visits that my daughter and I had incurred during visits to Primacare. She asked me if I would like to have it put directly back on my bank card or she could cut me a check and mail it. I told her it was better to refund it directly on my NetSpend bank because I had just started the new school year (I am a teacher) and I have Fibromyalgia and arthritis, and I have been working 12 - 13 hour days, which make my pain intensify and makes it hard for me to get around. The refund amount of $225.00 was posted to my account on August 28, 2015, and I got a text message showing the balance on my card. I had not spent any of the refund because I knew that my daughter had some dental work to be done on September 3, 2015.

All of my experiences with NetSpend has been good. You get your pay faster and I've never had any real problems with them and they are the best company that I've been through.

NetSpend makes things a lot easier. We have a written record of what we’re spending and NetSpend really helps with our budgeting. I'm disabled and I can use our NetSpend card at home which is not as much hassle as having to get out and going to the bank. I already used the card to purchase online and it makes things really easy at Christmas and birthday times. I also use the direct deposit on my retirement checks, and usually it’s there three days sooner than what I expected. Everything's well laid out on their website so I don't need to call their customer support team. The card is convenient to use and I've had a fantastic experience so far.

I’m on Veteran’s Disability and I started out using NetSpend as a temporary thing a few years ago, and it worked out well. I like the fact that they’re paying early even though it works out to a 30-day cycle. It's convenient, and I just stuck with it. It would be nice not to have the $5 fee every month, but I understand. I’ve had to call customer service for a couple of things and never had to wait long, and I always got what I needed. I didn't have any huge issues that were never worked out with Netspend, and that’s a nice thing too. NetSpend has been reliable and steady. It’s more convenient with bills and utilities. It's better than a bank account, and I'm very happy overall.

I wanted to get a card and saw NetSpend in a store. I like the idea that it’s very convenient for me. I don't have to carry money and I'm able to put some money on the card to pay my bills instead of sending money orders. I have also made online purchases which is really good. And if I get an email, I call them and they explain it to me. Excellent experience overall.

I normally load my NetSpend card at Ace Check Cashing but upon going into the business the customer service person always suggest that I get their version of the Card to avoid loading fees. After loading $100 on a new card as advised, I was unable to use it at any store or online. I went back to the Ace Check Cashing that I purchased the card from and they were unable to retrieve my money from the card as well. After contacting NetSpend to solve the matter I requested to close the account and have my money refunded. The NetSpend customer service informed me that I would have to wait up to 20 days for a refund check to be mailed to me.

I went with NetSpend because I was upset with my bank at the time and there was someone else in the office who was using NetSpend and liked it. NetSpend guarantees your deposit for any other banks and that's nice since it gives credit due your account and your deposit gets credited. I use direct deposit most frequently since I'm still wary about leaving money in cyberspace. Deposits are consistent -- they aren't in there and taken out twenty-four hours later and put back in again twenty-four hours later. While it was inconvenient that they charged me last spring, I had the money back in the account quickly after giving reasonable information. On the other hand, finding a reload location is not as easy as it was three years ago. NetSpend made a change how you could reload and where you could reload at and that became not as convenient as it was before.

Let's start from the beginning. I have been a so called customer for 3 yrs. They USE TO make sure my deposits were on time. USE TO! You would think because they advertise their product guaranteed 2 days pay ahead of time they'd stand by it but that's a lie. I get paid 1 day earlier at night at that and I mean late night after everything is closed. They never take responsibility for none of the dog crap they take you through. Their answer for everything is, “IT'S THE MERCHANT'S FAULT!”

I am the holder of a Visa prepaid debit card issued by NetSpend. On 9/6/2015 I went down to the closest check cashing for the purpose of ordering an eBay eCard to that I promised my son. After loading the money onto the card I get online and try ordering the eBay card and I get the message, "credit card declined". I double check that I inputted all the information correctly which it was. I call NetSpend customer service to see what the problem is and it was after business hours so I ended up having to call them back the next day. Later on that part.

I like it when I get paid a day in advance. I also like that NetSpend have overdraft coverage like most of the other cards. I also use it when paying bills online and the process is very simple and easy. It's just like when I pay with my regular bank card. What I don't like about NetSpend is they disclosed one thing in the print, and when it comes down to it, they'd say something else. It came from me doing referrals so I would never refer anybody else to NetSpend. But I'm satisfied overall.

NetSpend is convenient and relatively easy to utilize.The NetSpend team has also been pleasant for the most part. Paying bills online is very convenient and the money I paid posts to my account easier. The main benefit I get is the direct deposit gets in my account earlier but I hate that they really squeeze the fees for grocery stores ATM machines. But it is reliable.

I've had NetSpend for years. I wanted to limit my shopping and it's only enough money that I deposit onto my card. That's one of the reasons why I chose NetSpend. In addition, I don't have to worry about people taking extra money on my account. It's convenient, user-friendly, and inexpensive. I enjoy it but I don't like the monthly fee. I also had two different issues with them. One was an Xbox video game purchase which I didn't make because I don't play it. I tried to dispute it and they went and satisfied that. Another one was one day, I saw three withdrawals which I didn't make. They paid me back for two of them but partially for the third.

I was with NetSpend since 2013. I've heard about them through a friend and chose them because I get paid 4 or 5 days beforehand. They were okay in the beginning. I had direct deposit, paid my bills when I was supposed to and then bought what I had to buy. But then they mucked up a couple of times and they adjusted it. It took me 6 months to get back $300. And a couple of times they told me that they've worked it out where it was not in my favor. So when that kept happening and they were saying I owe money that I don't know what they're talking about, I immediately closed the account. They said they're not going to close the account until I paid the money. Then I went back and opened a different one with the same name and same Social Security number. So they know it was me, but I'm done. If they're the last credit card to go with, I'd rather go without. I'm dissatisfied and it has been a hell of a roller coaster ride.

I loaded $250 on a NetSpend Paypal Prepaid Card and attempted to activate it. However, I was told that I had a previous account with NetSpend with a -.02 (negative 2 cent) balance and my account was blocked. I was told to call again the next day because that is how long it would take for their department to "unblock" my account and activate my new card. I called the next day and was told the same thing, that my account was blocked and it would take the next business day to "unblock" my account and activate my new card. I called again, same answer. This company has taken my hard-earned money hostage, and if this problem isn't resolved by the next business day, I'm taking this issue to the Department of Financial Institutions in my state and resolving it legally.

My account was randomly closed by the system after spending a week trying to get it open with customer support. After me giving them all the information they needed, it was randomly closed the day before for no valid reason. I wouldn't recommend using their service due to the reason that they randomly closed my account for no reason after receiving all the needed information.

My husband and I needed a check cashing place to direct deposit so we contacted Netspend. We chose them because we get our deposit a day early. We have other accounts but my husband is not willing to let them go. We have them for 9 years now. Everything has gone perfectly normal. There's only one incident that my husband had when they got a hold of the account number. He had paid for a taxi in New York and then he had gone to Wal-mart in Florida but he has been in this state the whole time. He had his card cancelled and got a new one and had a good experience with the team.

The company I work for no longer did paper checks, and was going electronic. Since my boyfriend had a NetSpend card, I decided to get one as well. Now, I receive my pay checks earlier. I am also able to pay bills, and purchase things online. Reloading the card is easy. I love NetSpend! It's way better than cash, and I want to use nothing else.

I signed up with NetSpend when I cashed my disability check at Ace Cash Service since that’s what they offered there and with NetSpend, I get paid earlier so it makes it quite better. I can’t use it as cash all the time, so it allows me to save some money and it has better protection which is an added benefit. I use it to pay bills online and purchase at stores, and it’s pretty convenient. It’s got a decent amount you can take off at once. I also use the direct deposit option and get paid once a month through the VA. I was also able to talk to their reps to check my balance and it’s always alright and nice.

I always use Ace Check Cashing and I got the NetSpend card from them. This is the reason I am using the card aside from being able put money on it and do direct deposits. It's easier with the NetSpend card since I'm able to use what have in cash at all times. I've used it for online purchases and bills payment and found it to be a very convenient process. Their representative was also very knowledgeable and helpful when I had to call them one time to switching over from the savings to the checking account, since I reached (or just about reached) my limit of transfers from one to the other. I'd recommend NetSpend, this is the choice for those that may have a difficult time opening up a regular bank account.

I was needing an account to quickly deposit my paycheck so I decided to go with NetSpend. With this account, I am able to monitor and know right away via text message every time I spend and also getting emails ahead of time letting me know when amounts via a check has been in. I like having the advantage of information knowing when something comes out of my account. Moreover, I use the direct deposit options too. In addition, I had to contact their guys once and it went very well and they were able to take care of things quickly and got my new card to me right away. Using NetSpend is very convenient and I'm glad I found them.

NetSpend is a great card. They're excellent with locations and getting access to money. They are a big corporation where they have access to a lot of ATMs and you may not even get charged if you go to a certain ATM. When I went online and I was looking for prepaid cards, I saw NetSpend has a bunch of them under different names. I applied for several cards, however, it sounds good when you look at the cards and everything that they are offering. But when they send you the card and you have the opportunity to look at the terms and conditions and the fees, you realize that it is not worth activating it. I never used it because the fees are too high - I don't agree with them.

I like NetSpend and I never had any trouble with them. They give you your money a little earlier.

I went into an ACE store to get a debit card and was told that the system is requiring me to send a picture of my driver's license, social security card, and a letter that was provided to me in order to get my card activated, and that this would take about 6 hours to be done. I provided all of the information and received a confirmation email that advised that there was "nothing else that needed to be done". I waited and waited and never received any feedback, so I contacted the number on the card this morning. Upon doing so, I was notified of a previous balance (that I completely forgot about from 4+ years ago) of $65.00. I was then told that I would have to wait until the following day at the end of business to find out what they were going to do... all while holding $500.00 on my account. I requested to speak with a manager to see if there was a way to expedite this request due to extenuating circumstances.

I signed up online for a prepaid card. The card came in the mail with instructions for activating online. I received an error message stating that my activation could not be processed and given a number to contact customer service. After holding for an extended period of time I was connected with a rep and told that my account had a balance and a request was submitted to clear it so call back tomorrow. I called back when tomorrow came, was told the block was still there and another request was sent so call back tomorrow.

I first heard about NetSpend through one of the girls I used to work with. She always would talk about her experience, that she always had nothing but good luck with her card. So I thought I'll just try it and then I've always loved it. I never had a problem. I don't have to worry about checking account or overdraft fees - wonderful. It's very convenient to pay bills and purchase online. Also, all of the reload locations are less than 2 miles.

On 8/25/15 I received a refund from DirecTV in the amount of 228.83 and since I have no transaction with DirecTV on my account NetSpend froze my account and the only way I can get my money is to provide them a original receipt from DirecTV which they don't provide and all they give are bills which reflect payments on the account. So I provide a bill in email referring to the credit and they are telling me they are not accepting it and that they will keep my money until I can produce an original receipt which I can't get. All I want is my money and the account with them closed.

I chose NetSpend because they had a better deal. My pay check goes in at least two days earlier than it does with anything else. I have been able to use the card to pay bills online or make online purchases and the process is very convenient and fast. I've had a couple of disputes filed to NetSpend. One of them went really well but the other one, I didn't agree with their finding but that's the way it goes. I'd still recommend them.

I called to report two cards lost. My paychecks go sure to deposit so they were suppose to block the cards. My paychecks went to the account. I then received a text saying there was a problem with a card that I never received. When I called they told me my account had been closed with almost 600.00 in it and I'm no longer eligible for Netspend. When I asked about my money they said I would receive a refund that I have not gotten yet and now they're saying they have no idea what I'm talking about. They should not be allowed to get away with stuff like that. Now I can't pay my rent or my phone bill.

I was happy with NetSpend for almost two months. Then they decided it was time for me to move from a temporary card to a permanent, embossed card. Cool. I activate the new card. Still cool. Days later, they've put a freeze on my old card, my new card, and they've even locked me out of logging into their website! Yikes! It'll be alright. I'll clear this up with Customer Service.

I've been with NetSpend for years and it's been great. I've been able to pay bills and make purchases online which is convenient, but at the same time it's inconvenient because it's used like a prepaid card - you put the card in and save it, which a company can use the card when they feel like it. But the great part about using NetSpend is that I don't have to worry about paying a monthly fee and I get the money early.

I purchased a NetSpend Visa card from Walmart for my 18-year-old daughter to use, as she has just moved out on her own. After going through the hassle of creating an online account for her, imagine my shock when they would not activate the card for her to use. Called them, explaining the situation, treated rudely with the response, "We need to talk to her." My daughter calls when she was off work, was given this huge spiel and told to provide all these documents. I call back, imploring that she has everything, but being that she just moved into her own apartment, she has no utility bills.

I have been with NetSpend for a long time and I never had any problems with NetSpend and customer service is good and very helpful and friendly.

A friend of mine from VA told me he got paid quicker than we did so I decided to contact NetSpend. Since using them, when somebody got access to my account, they gave my money back the following day. Since I'm not working now, I have no other income coming in other than my VHA which go straight to my NetSpend account so it comes really handy. Without it, I'll be homeless or broke in a couple of days earlier. It makes a whole difference.

I've had NetSpend for a while and I'm happy with it. I'm able to use it to purchase items online and I use it for identification purposes. I reload the card using reload locations near me.

My husband called in to dispute a $5 charge that he did not make. Somehow, our $153.00 gas bill payment was dispute. We received a book from our gas company with a outstanding balance that we knew was inaccurate. We quickly called customer service to handle this matter, expecting it to be simple... Just so the dispute and reverse the payment, right? NO! The first rep stated that she stopped the dispute and we should've received a call from the dispute team in 48 hrs. No call. Couple of days later, we called in and were told that the money had been reversed. Called out gas company... nope. No money credited.

I've been with NetSpend since 2000 or 2001. I was living in Florida, there is an ACE check-cashing place right down the street from me where I went to cash my pay check, and I decided to start using NetSpend. I've used the card for all kind of stuff: online shopping, grocery store purchases, hotel bookings, and car rentals. I usually do direct deposit on the card. Most of my interaction with their team are done online, although I've had to call their Customer Service a couple of times because I forgot my password.

I have had my Control Card with NetSpend for OVER 10 years. Never had any issues with it And have been very satisfied. I have my daughter's social security and child support load to the card via direct deposit. Day before yesterday, both posted, giving my account a balance over $900. Yesterday, the account was closed and I received a text message saying there may be a problem with my account. I called customer service. Spent over 2 hours on the phone because they kept transferring me from agent to agent. No answers other than the account was closed "due to one of the following reasons: unable to verify identity, the card is associated with another account that has suspicious activity or there are too many high risk factors".

I've been able to manage my finances better since I started using NetSpend card. I have been using the PayPal prepaid card and mainly for the integration it offers with instant transfers from PayPal, which is the main reason why I got it. I use both reload locations and direct deposit features. I spend half a year working and use direct deposit. When I'm not working and travelling, I use authorized reloading locations which I had no problems finding since I just look it up on the website.

Great experience with Netspend although I could not get the MasterCard which I really wanted.

I’m fine with my NetSpend account. It’s satisfactory and everything’s gone really well. I’d recommend them.

I talked to a manager about an issue with a double charge on my card, and they told me that there was nothing they could do about it. I quit using my NetSpend card.

I've been using NetSpend since 2005. When I first saw it, I said this is good because I didn't have to worry about getting overdraft. However, they always have a $5 monthly membership fee which is better though because banks charge more maintenance like $8-10 if you have that minimum balance. I just wish if you have direct deposit, it should have been free. Also, there were some charges that I tried to dispute but it takes longer, way back 5 years ago. But currently, I don't see any problems at all. It's fine and I have no problems withdrawing money. It accepts worldwide and the direct deposit shows in a couple of hours. They're excellent because you can control your spending.

I would like to that this opportunity to inform you that NetSpend is refusing to refund me the money I am owed because there was fraudulent activity on the account. They are clean, that I am liable as was they're holding me accountable for it. The total amount is $ 1,702.05. NetSpend treated me like a criminal as well as they think I am all fun and games when really it isn't.

I would like to take this opportunity to inform you that I am a customer of Netspend. Also, I had to file a dispute on some fraudulent activity that occurred. The total amount of money is $1,414.32. Also then I had a check direct deposit into my checking account of $287.73. Also, I would like to take this opportunity to inform you that Netspend hold me liable for the transactions when they were fraudulent. Also total amount of money I should have is $1,702.05. Also, I would take this opportunity to inform you that I submitted the complaint to the Better Business Bureau as well as to the FTC as well as I did two complaints to the FTC. I have yet to get anywhere. Corey, this Netspend saying to me. The address is PO Box 2136 Austin, Texas zip code 78768. Phone number 866-387-7363. Corey, I will not settle for less than $3,270.22. The account number is **.

Thank you so much for your prompt response regarding the issue. Last night, I received a call from Amy stating the system should release and agreed with what I was saying. She was very polite and helpful. Brian called and left a voicemail that the issue was handled and I confirmed. This is why I have stayed with them for many years. I highly recommend!

I have been with NetSpend for almost 10 years and I appreciate the convenience it gives. I have the convenience of having a Visa Card and I use it to purchase and to pay my bills online and their social security direct deposit feature. With NetSpend, I get to manage my finances better because I don't get overdrawn with money.

NetSpend makes it easier to pay my bills. I don't even have to carry cash on me anymore as I can always load it onto my card. For the last four years, I have been using NetSpend to pay my bills online and make online purchases. I also have been utilizing their reload locations, and their customer service reps are awesome. I also like that it is easy to manage, so with it, I wouldn't go into credit card debt. So I would recommend NetSpend.

I was able to use my NetSpend card to pay bills online or make any online purchases, and I've utilized NetSpend's reload locations or the direct deposit feature often. However the fees are way high, and then every purchase you make they take money. It's not convenient. The transaction fees and the service fees are kind of a lot, and it takes $0.50 every time you check your balance on the phone (if you don't always have a computer).

I've been able to sign up for NetSpend's Premium so I only get charged $5 a month and it's unlimited when I swipe. I was able to use it for online purchase at Amazon and have paid a bill or two in the past and it's convenient, like a regular card. The online access is also up-to-date. However, just recently I had to call customer service because somebody used my card number for DirecTV and took 60 dollars. That was all I had and I wasn't able to make it until the next week. I had to call them to get my money back and it was a quick process. Everything has been fine.

I've been using NetSpend for about 10 years. I have a direct deposit for my paycheck and I get my funds a day or two early sometimes. One time, I went to three different places in Los Angeles, and they won't take the NetSpend card as dinner purchases. But other than that, everything's been fine.

I've been with NetSpend since 2011 and never had any issues. I was recently subject to a garnishment and my account and funds were put on hold. As soon as the garnishment was released I had immediate access to my funds. Customer service was excellent. I will remain a NetSpend customer.

I got fed up with my banks since they were charging me for everything and letting me overspend then charge me for it. So I tried NetSpend and it works for me. I've been with them for almost 20 years and I stayed with them because they were the first one out there and they were good for me...until recently. My NetSpend card has been hacked 3 times in the last 2 months. The first 2 times, NetSpend took almost a month to get my money back to me, which is distasteful because these people have taken my entire paycheck. Having to wait another month for your paycheck and getting three when you get the money back throws things into disarray.

I don't usually use any card, but I started using my NetSpend when I got my tax refund. Their direct deposit is faster, the money usually comes a day earlier. I've been able to use the card to pay bills or buy things online. Once, I had a bad experience with their team - they were kind of rude. My card got hacked at one time, too. But other than that, they were fine.