Netspend Reviews

I strictly use NetSpend for my paychecks. I like the updates that I get on my account balance. I also like that it has an overdraft protection which controls where I couldn't overspend. However, there were a couple of times my funds didn't process correctly but NetSpend fixed it.

What a ripoff of a company!!! I load cash money onto a Visa card and cannot even use it because they have my funds HIJACKED!!!! I took pictures of and emailed them ALL of the verification they required, and they still won't activate my card for use. Next review will be on the Better Business Bureau's website. After that, a call to the state police! VERY PISSED OFF AND UNSATISFIED CUSTOMER. WILL NEVER PURCHASE AGAIN AND WILL ADVISE OTHERS THE SAME!

They will lie to you about your money. They have been sending me a check for a month at a address I don't get mail but they say they can't help me so I just have them 300 dollars and my light got cut off because of it and they won't do anything about it so please don't get a NetSpend card. They snit **.

I opened an account with Netspend in 2010. At first I didn't like the customer service because I thought I was always getting all foreign people but they improved a lot. I like the card too because I get my check a lot faster once I set up the direct deposit, so we chose them over a regular bank. Since using the card, I was able to manage my finances better because I don't have to worry about check bouncing and they give me a grace period. I also get perks for purchasing, like 10% off. Making online purchases or paying bills online with the card was also very convenient and I also transfer money to my kid using the card. Overall, it was an enlightening experience with Netspend.

My son received a card as a gift and choose to hold on to it until it saved up the amount he wanted and we could not activate the card. We call and were told since he held on to it it was expired even though the expiration date states 02/ 2019. Nowhere does it states fee would charged if it's not used. They taken money that was not theirs and refused to make it right. I will post a negative review anywhere I can and contact their corporate office.

I tried to get NetSpend to handle my phone bill because they were taking money out of my direct deposit for my phone bill and they took three of my phone bills out in one month. I called Verizon and they didn't know anything about it, except for one month phone bill, so it was NetSpend that did it. I sent the paperwork in and showed them all of the proof, including the screenshots off my phone, because it went directly to my phone how they did it all in one day that month. And then it went to a 90-day investigation. So, they said they would send me back my money, which was almost $200 worth. However, after the 90 day investigation, they sent me a $35 check. First, they said they'd give me $45, then it turned out to be $35. I thought before they were pretty good. I was with them for over four years. So now I stopped doing business with them.

Payroll deposited my check yesterday and still no answers to where my money is or when I will receive it. I'm so annoyed. I will not use this for direct deposit ever again. This is ridiculous. People have bills to pay!!!

Received a NetSpend card as a Christmas gift. It's not a gift card so beware when you go online to "activate" your card. You are agreeing to opening a bank account with numerous fees. I instantly closed the account and requested a check. Of course, it cost $5.95. It's a financial option for a lot of people, but not me. Without a doubt, buyer beware. Understand what you are buying and in turn giving to your friends or family.

For my child to activate his card we were forced to send copies of both our social security cards, my driver license, his birth certificate, a utility bill with my name and address, his military ID card, and the straw that broke the camel's back. Just who do you people think you are to demand a person's court sealed custody records without obtaining a court order first from a judge??!! Are you crazy?? He has $160 on that card he was given as a birthday gift and you can forget about that now. We demand a full refund immediately or we will be lodging a legal complaint against NetSpend for attempted identity theft!!

I bought this card this morning, thinking it would be handy to have since I have always used cash. I bought it and put $500 on it. I got home - started to set up my account. I accidentally messed my password up when it wanted me to confirm it and now I can get in my account or access my money. And to boot I have called customer services 32 time with no answer during their working hours. I have already sent 2 emails also. I really hope they reply soon, or I will be forced to take further measures.

I have been with NetSpend for so long now but I was thinking about changing from NetSpend for a couple of reasons. First, I went through hell and high water to get my cashback for my rewards. I have a list of emails back and forth with them. I did an online survey and someone from Texas got back with me. He was able to look in my account and validated my purchases and they gave me back my cashback for that period.

My mother gave my daughter a NetSpend card for her birthday. Trying to activate it has been a 2 hour nightmare. At the end of it they agreed to activate it for store use only, but to use it any more than that would require more phone calls, more hold time and releasing more personal info than I am willing to give.

Netspend stole my money. After I put it on a card, they locked my account and I can't get to it. The so called customer service does not answer my questions, they tell me to email. I have emailed the so called president Chuck and have never gotten an answer, the same for their customer service email. This is happening to too many people. We need to tell the stores that sell this product that it is a scam and to refuse to do business with them. I am horrified that they can do this without any consequences. I put my paycheck on that card for bills and now I am screwed for the month!!

I needed to get a card and I got NetSpend because they have the life insurance benefit, in case something happened to me. But they took that away a couple of months now. I use the direct deposit but don’t like how they put a limit on my money for my transactions or put a block on it. Some of their customer service reps are okay while some don’t know what they’re doing on the phone. They had me sitting way too long and were repeating themselves over and over and either they don’t understand what I'm asking or they ask too many questions.

I got this for my mom because I had used them years ago with good results. We just tried to do our first instant bank transfer for $100. I registered my card and did the test transaction. That got put on her card fine. When I tried to transfer the money it said my card couldn't be used. I was irritated but it happens. So how surprised am I when I look at my bank account and see not one hold for $101.95 but two? I called customer service and they say they have no record of any pending transactions. I call my bank and they say it is not on their end but they can cancel them. It's been a week and still no money. Regulations on NetSpend say the money will be available in 30 minutes. Well this is not true and I'm still missing over $200. Not impressed at all!

I hate to call these people. They barely can understand your question. When you ask for a supervisor they take 1 hour to get someone on the phone. Never file a dispute about your own money, they will half investigate which leads to you opening another dispute because they close it and can't understand what the problem is. I had an ATM take money out of my account twice and I never received any funds from the ATM because it errored out. I have been disputing this issue for 5 days now and still don't have my $300. I have bills coming through and NetSpend is charging me fees like its normal. When I keep calling asking for temporary credit that takes 10 days and a written letter that I did to but attached to the dispute they closed. So guess I have to send it again. This is crazy.

I’ve been with NetSpend for about 8 years now. I was looking to get a temporary card then and I wanted to do some transactions on the card where I didn’t want it to go directly to my bank cards. I got NetSpend for the debit card use and saw that they were the actual savings account that I can tie in, which has been pretty helpful for me. Then, they're really good with using the savings and being able to transfer funds from the savings to the card, or from the card to the savings. I use the direct deposit more frequently and the reload locations only for specific times especially when I want to load a certain amount for whatever reason.

This prepaid card service is the worst experience I have had. I received a $100 prepaid card from a family member. NetSpend required I give them my SSN, DOB, Home Address to active the card. Then they wanted me to send copies of my photo ID too. I refused. They agreed to activate the card for "restricted" use. When I tried to use the card it was declined. I spent about an hour on the phone with them on 3 separate calls. Always being transferred to a call center abroad where the operators barely spoke English.

I contacted NetSpend for direct deposit, and I like how I get my paycheck fast with them. Most of the time, I use the direct deposit, but I also reload it sometimes when I'm going out of town. It's hard to get a hold of somebody through the automated system sometimes, though, and disputes take so long to resolve. I had a couple of disputes before that took almost two weeks before they got resolved, and caused a major inconvenience because it sets my card down until the dispute.

I love NetSpend! They have something that stirred my attention so I went with them and it's much easier to use the card. They pay quicker and the reps who I worked with were very, very nice. I could email if I have a problem and they respond back to me and solve it really quick. I only hope they could enlarge it more such that if I win the lottery then I'll put all my money on NetSpend.

My job made a mistake and put my money on the wrong card I had in 2014, so NetSpend told me to buy a new card. I did, and they will transfer my money to the New card. It's been three days now still no money on my card. All the staff tells me something different every time like "give us 6 hours." Well still no money yet. I worked too hard not to receive my money. I will never deal with NetSpend again. Now I have to keep calling them again on Monday.

WITHIN LAST WEEK I TALKED TO 5 DIFFERENT PEOPLE AND GOT 2 DIFFERENT RESPONSE, 3 told me that I meet the requirements and 2 say not but contradict what they are saying. One person said that the direct deposit automatically kick back in then one day 24 hours and another says end of business day and still don't have it. I been with these people for 3 years and my business ends for a simple overdraft protections. OKAY RUSHCARD OR BRINKS HERE I COME. Will not recommend Netspend.

I've seen one of NetSpend's brochures and a roommate told me that he used it because he could get himself a disability pay, which I also did. I got disability pay two days earlier. Also, I wanted whatever that works out better with my situation. I pay most of my bills online and the card has been very convenient. Anything I disputed was taken cared of so my experience using the card is fine. The only thing about the regular NetSpend card is I could only get out $300 cash a day. I’m up ready to go to Western Union NetSpend since I can get what I need to get for the landlord with their card.

I bought a product from a merchant which turned out to be defective. Sent it back and merchant never refunded me. Started a dispute via NetSpend and sent all documents showing I sent the bad merchandise back including tracking # which shows the merchant received the product back. Also, I requested a provisional credit while they investigate. Provisional credit was never given, my money was never returned ($620) and every time I call it's always some B.S and some Indian (no offense) that can't speak a lick of English. Trust me people when I say this. DO NOT GO WITH THIS COMPANY! THEY ARE RIP OFFS. They just read what the computer screen says. Stay far away!

I went to one of the ACE that’s near my place and got a NetSpend because my boyfriend saves up some money and he’s supposed to load up the card. We've had it for a while. It's been convenient for us and I direct deposit my paycheck on there. We used to use a lot of the reload locations but not anymore because it only limits how much money we can load on the card now. We drew out the limitation sometime this year because my boyfriend was able to put out more for rent and it's limited to $200. The limit has dropped.

I get over $1,000 worth of deposit on my NetSpend card every month but I've had a couple of bad experiences with them. Somebody stole my NetSpend card and it took me over a month to get a replacement card. The reps kept saying it was going here, going there and I couldn't pay my bills on time. I funked them out because I was mad about not getting a card. Then when I've had to transfer money from my card to somebody else's card, it's charging me $5. And I could only take off $250 so I couldn't pay much of my bills. I felt like a very bad victim. I got another card and they have been all right since then.

I used NetSpend for everything. I could transfer my money instantly from PayPal and their new features helped me in budgeting and using savings. On the other hand, I was never able to find a reload location that knew what I was talking about when I went into the store. In addition, I had a fraud attempt. I called NetSpend and I was told that I could cancel my card and still be able to use my virtual card that I setup. That wasn't the case at all. A good bit of my money was on there and I didn't have any other way to access my money. If I've known that I wouldn't have been able to access my money, I would have gotten that off prior to.

I do NOT recommend using NetSpend. We used NetSpend for our employees to receive their checks on a pay card. After an employee received a fraudulent charge, his card was immediately canceled and we were told to purchase another NetSpend card to temporarily transfer the funds. After 6 hours on the phone with numerous customer service representatives and managers no one could help us because they failed to listen to the problem and think through the issues. If someone would have done additional research from the beginning we would have not 2 other money cards that we tried to transfer the remaining funds from the canceled card.

I purchased a prepaid card for $500 in October, provided the requested information. They put the wrong address in, I told them I didn't receive mail at that address. The post office doesn't deliver to it. They then asked me twice to provide information which I did. Because they had the wrong physical address and because I couldn't provide proof of physical address because it was wrong and I can't get mail to it they suspended my card. Which I was not told would happen. And nowhere does it say it has to be a physical address to be able to use it. It says mailing address.

I got informed about NetSpend when I first got my job and it had to be my direct deposit. With them, I get paid two days early, and that is a benefit. It's a nice card. However, I had to keep filing disputes because when I go to ATM machines, sometimes the ATM wasn't pushing out my money. I didn't know whether it was the card or the ATM machine, so I just switched over. But overall, NetSpend is a good place to be at.

I was told I had to have a savings account or card and that NetSpend was a good card. So far, I like the NetSpend card. I've been able to manage my finances well. My social security check goes into it and I've used it for online purchases which is very convenient. Using their direct deposit option is a really easy process as well. Also, their team have been courteous.

I was ask to do direct deposit. I did just what they ask. They sent me a account # also route #. I went to social security office, gave the information to Social Security case management. I received a new NetSpend package that had new card that says "direct deposit card activate" which I did. So on the 28th I call and ask what time direct deposit come on card. The agent informed me that it won't be until the 30. Ok I was fine with that. Then I find out on the 30th my direct deposit had been there all the time but on a different card then I had to pay NetSpend to place direct deposit on the card that they sent out to me. They put me in the negative so I could not use overdraft protection and I was told I would be able to use in 24 hrs - did not happen. I did get a ticket, break light was not working. All I ask them was be honest because all I got was lies. Driven to ATMs, driven to pull cash that I was told would be there wasn't.

I went to cash a check at ACE and they turned me on to NetSpend because at that time they were going to stop sending out SSI checks and I had to put it on a card. NetSpend explained everything to me. By using the card I can go online to shop, pay bills and check my account and see what’s going on. I also do the direct deposit. I have recommended it to a friend, and I will continue to have it and pass it on.

I bought a NetSpend commercial I saw on the television and called the 800 number. This was two years ago. They sent me some information and their rep was really good. I've used the card to make purchases and pay bills online. I also use direct deposit more frequently. The only complaint I have with NetSpend was that somebody got my card numbers and spent $65. Also, I wasn't the only one this happened to, which was creepy. I reported it and had a police report but it was never put back on my card. This was about a month ago and nothing has happened. Other than that, it's good and convenient.

I have had an account with this company 1 year now. Was very happy with them until my card was compromised on 11/6/2016. I filed a dispute on 11/7/2016. I have been without any access to my money since that day. Today is 11/9/2016. Still no money. Called 6 to get my money transferred to new bought card and was told each time that it takes 4 business hours. It's still never happened. It's 5:51pm on Friday 9th 2016. No food, no gas. Still no money transferred to my new card! I called Netspend Corporate offices in Austin Texas to report this at 4:30 on Friday. Message on phone said officers are closed and the hours where till 5pm? Once I get my money I am so done with this company. They could care less personally if you have food or anything. Not a good company!!

I’ve had NetSpend for eight years. Thru Netspend, I get my SSI earlier and send other cards to my family to help me transfer money to them. But it takes a while for the reps to answer. I have to press a button and it takes a minute to get someone on the phone.

I needed a direct deposit place that was kind of universal so I signed up with NetSpend. I've been with them for a long time now and I've been able to save money better with them. When my card was stolen once, I thought I was screwed. I thought there was a fraud transaction on my account but it was texted to my phone right away and the card was stopped. They really helped me a lot and the way they handled the situation was stellar. I was very happy. They’re great and I’ve never had a problem with them. They’re awesome. Kudos to their fraud department - they're all wonderful.

I've had a bad experience with Green Dot as they would mess up my account, and I've heard some good things about NetSpend, so I decided to give them a try. The first rep I dealt with when I was getting my card started out, was a total and complete idiot. However, the young gentleman that helped me the second time when I called back, couldn't have been any better. I pay bills with my NetSpend card and use direct deposit. I'm disabled, so I do that, and it's a lot more convenient.

Very unsatisfied with NetSpend. They said you get paid 2 day faster. So I got a card set up my direct deposit, thinking I would get paid Wednesday instead of my regular payday Friday. Call the card and nothing is there! Called Customer Service. The representative says, "Only a paper check that is manually deposited is available 2 days early." So basically since my direct deposit isn't manually done by my job, I don't qualify for the "Get paid 2 days earlier." All I have to say is "FALSE ADVERTISING!" Thanks to them I had to pay late fees on all my bill. I will NOT RECOMMEND this card to anyone! Someone needs to correct the advertisement, so others don't fall in this trap!

We had four different occurrences with fraud (even when we didn't have a activated credit card there was still charges saying we did) which took weeks for us to get our money back. Because of their low security there was fraud. Then they closed our account because of the fraud and then made us jump through hoops to get our money back. This company isn't only expensive to use for day to day uses but they hope you don't realize your money is missing.

I've been using NetSpend for a while now because I didn't like the bank. I like NetSpend because if I'm down on money, I can go and get my overdraft. Also, I can go to any store and just swipe my card. If I have money on the card, I can do a purchase. The customer experience is good. They're very sweet and I like them.

I have disability now and like everybody else that I know that gets social security or disability, their checks come on the first and the third. NetSpend deposits my money the day they get it and I get my money five days earlier than most people and it’s only a $5 fee a month. I also have overdraft protection and I finally set me up a savings account. I just went through all of it because that was my grandchildren’s Christmas fund, and right this minute I am ordering all their Christmas gifts online from Amazon Prime and it’ll be here in two days. I also have direct deposit and my daughter has a card, and if we need money we just transfer money from me to each other’s cards. It’s done in under a minute. Four of us have cards and all we have to do is ask each other.

I wanted to put my SSI on a card and so I tried NetSpend out and I've been with them ever since. I don’t carry cash a lot, and I can use my card and it gives me a receipt when I check the balance. Using it is more convenient than anything. I don’t have to carry cash and worry about somebody stealing my cash in my wallet. They also give an $80 overdraft during the months when I'm hard up, and it really helps sometimes. It’s a blessing for times that in SSI I don’t have the funds at first. Overall I’ve been with NetSpend for only six years and I will stay with them. They're wonderful and I love them. I have recommended it to friends.

I received a card in the mail from NetSpend which I did not order. I was the recent victim of identity theft and have been calling creditors regarding fraudulent accounts for the past few weeks. When I called NetSpend (two times within about 10 minutes of each other, same result both times) I was notified that while I had two cards under my name, they could not discuss either with me as I didn't have all of the information... the information I was missing was regarding a purchase on the account. And, on top of that, if I didn't wish to activate the card that was sent to me, I could have a nice day. I can only conclude that they are a phishing scam that should be avoided. Every other creditor I have called have immediately put me on the line with their fraud department to shut down accounts. I have a freeze on my credit now, so they won't get a dime from me anyway.

Going with NetSpend was the easier way to have money put directly onto my card and I loved it. They release my military check four days early, and it helped out when I was deployed because everyone came to me since they knew I had money before payday. However, they had been good until they went and gave their call center and everything else overseas, and I’d much rather see the jobs here in America. I also used to get daily balances and now I don’t. I only get balances when I make a purchase or if there’s a deposit being made. That’s one of the functions that have ceased even though I’m signed up for daily notifications. A lot of their services have been downgraded because of their move overseas.

I use NetSpend for all my direct deposits. I get my money from the government through NetSpend because I’m a veteran, so I use it for my government compensation. Using them was easier and their fees are a lot lower than at Greendot. It’s also a lot easier to get my direct deposit. I’m supposed to get paid on the 1st but it comes a week early which is always a good thing. I also use my NetSpend card to pay bills and make online purchases all the time. Their team always answers everything. I hardly ever have any problems but they are always quick to fix those that come up. The only one problem I have is downloading the checks. Their limit is $3500 and I had a check for $3600 and I couldn’t deposit it. Other than that, everything’s been fine.

I was referred to NetSpend by somebody I used to work with several years ago. With NetSpend, I didn't have to worry about overdraft fees and the company also offered the convenience of the direct deposit, which is a very easy process. I just turned in the paperwork to my payroll and that was it. There was an ACE Cash Advance just a block away from my employer, so the location was convenient. I manage my finances significantly better with the card. It's easier to access and having the text notifications is the most helpful. The global deposit is nice and being able to pay bills online is convenient as well. My interactions with their team about some charges that were made under my card were simple and straightforward and the issue was resolved within 24 hours.

Last week, I called NetSpend to dispute a transaction. The gentleman on the other end stated he needed to cancel the card. I hesitated since it was the day before Thanksgiving and I still needed to get a few things. He assured me THREE TIMES that I would still have access to funds. In the meantime, he'd send another card, which would be received in 1-2 business days. I didn't understand how, but he also said I could go to CVS and get a new card, and transfer the balance. Number 1: I did not have access to my funds after that, and I could not transfer funds to another card because THEY BLOCKED MY CARD!!!! I called back to see if I could get help, and lo and behold they were closed... Which leads me to believe the man was just trying to get me off the phone so he could go home. If it wasn't for other family members, Thanksgiving would've been ruined.

I like the convenience of having a NetSpend. It also helps me control some of my spending habits, like when I have a couple of days that I have to pay bills. It keeps me on track ‘cause I know who I paid, how much I paid and what’s left. And that helps me budget things out. However, there was an offer that NetSpend had and I applied for it and didn’t get it. But my son applied for it and he got it. It didn't make sense to me because I've been with them for more than six years. But when I had to change my number, or when I tried to get my alert set up to make sure it was the right phone, everybody worked real good. I had a payment went out that I didn’t authorize and they all took care of that. NetSpend is very reliable, dependable and works easy with me. I’d recommend it to anybody.

I love my NetSpend card, and I’ve had it so long it’s going to break. It's a blessing to me because I have the overdraft protection which helps - it's a bonus to that card. I was ticked off one time when I didn’t understand the overdraft protection. They said I have to be given a 30-day waiting period. But every time I overdraft, I always pay them, so it’s a benefit. I do everything with the card and it's very convenient. I can go into a Family Dollar and load it if I have to. I have also suggested NetSpend to some people at my job because they’re a little jealous that I get paid faster than everybody.

When I did my tax before, I got my taxes sent to NetSpend card. They took the money on the card and I just kept it and never cut it off. NetSpend don’t charge overdraft fees. Their fees are straightforward, which I like, which we really don’t get with a bank. I have a bank account but I prefer my NetSpend card over it specifically for that reason. They seem to be honest and they don’t withhold any of my money. If I make a purchase, they don't hold the purchase, take the purchase away and put it back on at a later time. Also, I’m able to see my funds in real-time since I get text message updates every time I make a purchase and it shows me exactly what my account balance is which actually helps me manage my money better, which they don't do through a traditional bank.

I started collecting Social Security and disability but there wasn’t too many options back then so I got NetSpend and that was the way to do my direct deposit. It was convenient to pay bills and make online purchases. However, one time when I used the card at an ATM, the ATM didn’t give me the money but subtracted it from my account. Most banks give the money while they do the claim, but they didn’t give me the money while they were waiting for the claim. Also when online, I had two to three times where one of the businesses took my money and I didn’t even know it. They just let them take it out of my account which is not right. They should make the person be aware that it’s a legit, agreed transaction by the owner of the card before they approve it.

I recently had a transaction problem. Your customer service team handled the situation in a professional and timely manner. The matter was resolved and was due on behalf of an error from another source. Your team helped me clear this matter up by providing clear and concise data. Thanks! :-)

I get my pay two days earlier than regular with NetSpend. I get the electronic on my phone and I can see how much money is available every time my card's been used. I also get discounts and I have a $100 overdraft protection. I always use it to pay bills and it's very convenient for me. Then I also utilize the direct deposit and it's a very easy process. Every time I have problems, I'd call and I get the correct answer. If I lose a card, I have a new one within a few days. I love it and I’m very satisfied.

Someone took $1225.00 out of my debit account. I called NetSpend but was told that even though the transaction was still pending, they could not stop it from coming out. Then the customer service rep cancelled my debit card without my permission and with me telling her not to. To top it off, she wanted to charge me $25 to expedite a new card to me within 2 days. Otherwise, I have to wait 10 days to get a new card for free. So now...the day before Thanksgiving holidays, I have NO access to the small amount of money that is left in my account because she cancelled my card AND have to wait 10 days to get a new one AND I have lost $1225. She told me that all she could do was dispute the charge and that could take up to 30 days. HOLY JESUS. No gas money, no Christmas shopping money and no money to finish buying Thanksgiving food. Thanks NetSpend. YOU SUCK.

I needed something with a direct deposit feature so I went with NetSpend. I also liked the fact that I could just pay $5 a month for any amount of transaction instead of being charged per transaction. Now that I have a direct deposit, I don't worry about going to cash a check, and I get text messages for every transaction. The card is very easy and convenient since I can do transactions online or through my phone without having to go into the store. If I ever have a question or need anything, I can call NetSpend and they're always able to help me with whatever I need in a friendly and courteous way. One time, someone was trying to use my account in the U.K. and NetSpend stopped that transaction so nobody took any money out of my account. I was glad that they caught onto that. I've had a great experience with this company, that's why I continue to use them.

I will never do business with Netspend again. I lost my debit card last week and needed to purchase a prepaid card to pay a bill online. I purchased the card at my local CVS and loaded it. I called to activate and was told that there was an activation issue and I needed to speak to a rep. The representative proceeded to tell me that I had a negative balance on a card from 2012 and there was a restriction on the card. This conversation was held on Nov 16th. She said that it would take 24 hours after requesting a lift of the restriction to activate the card.

I joined NetSpend thru Advance America. When discharged from war 9/11, the banks were stealing benefits. Then some of NetSpend workers were stealing from the NetSpend company. They were helping me but some NetSpend company workers kept stealing, then some Va Hospital workers got jealous and tried to steal all my benefits but the military service caution everyone.

Netspend is very good at what they do. I got them when I had just gotten a job and wanted direct deposit. They have been good and very helpful. I get paid and I can pay my bills faster. It's very convenient. The team has been able to fix the issues that I've had very quickly. NetSpend, you are all wonderful and just keep doing what you all do.

NetSpend is easier than a bank account. The direct deposit makes managing my finances better. The deposit by phone now makes it a lot easier and the biggest thing about it is more convenience paying everything, a lot of it over online or over the phone. You don't have to mess with anybody. You pay and you move on. I use Direct Deposit and it's a lot easy and you get it much quicker. The reload locations are easy to find, it's just easier all the way around. Their customer services are good. The phone gets answered quick and I don't have to sit at home forever. NetSpend has worked good for us for a long time. I'm very satisfied.

I needed a check cashing card so I got NetSpend. Their direct deposit feature is easy to do and I have been able to use NetSpend to pay my bills and make online purchases. It is very convenient. I just have one issue with the NetSpend card. Anytime I go to SuperAmerica gas station, I go into the store to pay for gas, it still comes off of my card. It's like I paid at the pump. That's not the first person I heard it happened to them. It's just at SA though. Overall, it's easy to use and easy to access.

With NetSpend, my personal information is secure. I have an incident where a magazine company sent me out its magazines and telling me that they were taking the money out of my card. So I put an alert on them because I never ordered any magazines, and that was good for me to do that. And when they had the loan program, I took advantage of it. But they cut it out.

My card was hacked all my money was gone in twenty minutes. Called customer service, they lied to me about everything. Then I talked to supervisor, she didn't know what to say about how the customer service rep flat-out lied to me. She was speechless. Spoke with individual at corporate, he didn't care. Pretty much told me to take my money to the bank. I've been a customer for five years. After reading the real reviews over a hundred reviews talking about how NetSpend just takes your money and never calls you back. I guess they don't care about their customer. I am with a real bank now. It's just sad how this company treats their customers.

I needed a prepaid debit card to help manage my money and my checks and I liked NetSpend card and the program. I often use it for direct deposits and there's a reload location around the corner from my house. Managing my finances is a lot easier because instead of constantly going to the ATM to get cash for bills, I can just use my card. I have the online account and it keeps up with everything perfectly for me. If I ever have a dispute with a purchase, I call in, they handle it right away, no problems and it’s all good. To be able to pay my bills online is a very convenient process. It’s really easy and quick. I had referred my husband to get a NetSpend card. I didn't get my referral fee though.

I received the NetSpend card when me and my wife got our taxes back a few years ago and since she was working and getting paper checks it would cost us three dollars every time to cash it. So we started putting her checks on direct deposit through NetSpend and have loved it ever since. We have had a couple issues and when calling customer service they would take care of us in a fast response.

I've been with NetSpend for about four years now. I like the idea of having access to my account. I also like the budget aspect of it. I can set my own budget limitation. It's very convenient to use the card to do direct deposit, pay bills, and make online purchases. Their customer service is very easy to talk to and they meet my needs. The only thing is that I would like to get a chip card because it's too easy to use without the chip. But the security is pretty good and I have recommended it to other people as well. I'm enjoying their services and I like how I can get my money in advance.

The monthly maintenance fee is cheaper to maintain my account through NetSpend. And so far, it's been terrific. It provides total convenience and I just discovered that I got the take back rewards. I had no idea that I can get money back for using my card until three weeks ago. The only con that I have recently ran into is not being able to transfer or add money to my account through another bank account. It should be opened up so that if I need to borrow money from a family member, they can just get money on my prepaid card through their Bank of America account. That will be nice.

I needed a debit card to have my check direct deposited every month because I don’t have a bank account. I got NetSpend because of their service fee. I can see where my money is going and it's convenient to be able to make purchases or pay bills online. It saves me from having to deal with crowds especially around the holidays where I can just sit at home and do my Christmas shopping or anything else that I need. It's a great benefit.

I've had a NetSpend card for several year and all was fine with the exception of a few minor hiccups here and there. But then recently I started getting charged an extra $1-$2 for each transaction and didn't know why. I even accused a cashier of overcharging me. I eventually found out, by calling NetSpend that they had changed and decided to start charging per transaction. They signed me up to a default plan and not told me about any of this! Needless to say I stopped my direct deposit to NetSpend immediately and have not looked back. The lack of communication felt underhanded and that's something I cannot deal with. Bye NetSpend.

When I activated my NetSpend card, I answered all the questions to satisfaction and of course gave my social security number and boom they activated my card. A few days later after I found out that my benefits were going to start, I called NetSpend and realize they had my ss# in error. By one digit! I corrected the error but then they put my account on freeze until I sent them documents to prove that I am who I am. I've sent over 5 emails all declining one or 2 documents.... this is ridiculous and they have my money and won't release it because of an error that their company made.

I needed a different system for banking. I had some credit issues and couldn't really get a bank account. NetSpend seemed like the safest prepaid debit card provider at that time. They helped me put in my disability up in a safe place instead of getting it through a check mailed to me. With my Netspend card, I hold on to my money better because I don't have all this cash on me. I'm able to pay bills and take care of most of my business a lot quicker and easier. I use direct deposit through a reload spot and put the money right on the card. It's really convenient. There have been no problems or complaints and I haven't gotten ripped off. If I have issues, they resolve them pretty good. I'd recommend it to anybody that needs it.

My co-worker was bragging on NetSpend years ago. I looked up all the benefits and the security things on it. At the time I was more attracted to the policy than all the advantages it had which were more advanced than other prepaid cards. So I got a NetSpend card and I'm glad I made that choice and as long as they're in business I'll be purchasing things. With my NetSpend card, I'm more aware of the amount I spend and how I spend it. It's effortless to reload the card through direct deposit. When I needed a replacement card or needed to transfer money and I couldn’t figure out exactly how to do it, I would always call them. There wasn’t any long wait, and everybody was courteous and excellent.

I had NetSpend and I will never have them again. They allowed a unauthorized transaction go through after I called them to stop it. Refused to take responsibility. The dispute was done incorrectly and they didn't care. Also refused to close my account. They are rude and when you're upset don't do anything to fix it. They said they closed my account yet turned around and just reported my card stolen. They are unprofessional and scam artists. I hate the company and will never go through them or recommend to anyone. I also never got my money back that they stole. Currently dealing with them with the BBB.

The NetSpend card gives me the ease of being able to have savings, to look at the budget planning and to do online mobile deposits of checks. It's very convenient to use for online purchases. There are great benefits in using the card. The direct deposit process is super easy. Everything has been smooth online and I never had to have any personal interactions. Everything’s been great over the years.

I had a big refund coming and the IRS adjusted it, so I got the NetSpend card. I didn't know about any other type of debit card but the IRS recommended it, and I thought it was a good card. It's been pretty awesome with NetSpend. My card is pretty handy when I don't have cash in my pocket. I know my card will go through. I'm able to make purchases and pay things a lot easier with it. There's only one or two websites that don't take the NetSpend card and I'm not really sure why, considering it's a prepaid card and the money is already there. Other than that, I use it quite a bit. Since using the card, I'm able to manage my finances better, except for the ATM charges because I not only get charged $2.50 by NetSpend, but also get bank charges.

I am so mad I could scream. My wife is sick. She has been for a long time. Last Friday she was put in intensive care. Right now she is in a coma. Before she got this bad we noticed that this law firm hit us twice for $119 on the same day. They haven't done anything for us. My wife repeatedly told them to cancel, but they didn't. My wife said she would take care of it. She was feeble, and accidentally reported our card stolen to NetSpend when she just wanted to block this law firm. We asked what to do. They said to get another NetSpend card at Walmart and put it in my name when I activated it. This I did. Then they said I could transfer the money $597 to the new card. The transfer did not work.

I contacted NetSpend to start an account so I could pay my bills. I pay over the internet and I don’t have to worry about people coming by to pick my money up and do it for me. Also, I'm on my own and my social security goes in earlier. NetSpend is a lot easier for me to use than a bank credit card. It’s very convenient. I use the direct deposit more frequently and it's not a difficult process. There's also a reload location that's not even a block away from me. I usually have my daughter load it. Every time I call their customer service, they are very polite, helpful, and knowledgeable. I’m very happy and thrilled with my experience with NetSpend.

NetSpend has been very good to me. They pay me early so I could pay my rent and bills on time. The representatives are very courteous and helpful. I tell all my friends and family about them. I am very happy to be a customer of them. My satisfaction is 100% with them.

I never had a problem with NetSpend until I lost my wallet with all my sensitive information in it. While I searched for my wallet, I was literally on the phone with NetSpend reporting my card lost. I was told that my card was blocked and that I needed a new card to transfer the balance. Another representative helped me to do that and when my new cards came in the mail, he helped me to pick the one linked to my account. That all happened at the end of August 2016.

I have stopped using NetSpend. I was done with their services. I wasn't happy with it so I went somewhere else. I felt like with NetSpend, I could save money but I've been able to manage them a lot easier without using it. Their direct deposit was inconsistent. Customer service just wasn't correct with me. I was given false hopes or false promises. The people were not helping me out when I needed help, so I just gave up. I appreciate all the help, but I will not be coming back. Netspend was not what it was cracked up to be.

I bought 3 NetSpend cards just yesterday with $500 each on them. The first card I called in to activate and it worked. The other 2 cards did not. They wanted verification of identity. I sent it numerous times. Today, they closed my account and I have no access to my $1,500. They assured me that this would be resolved by the end of today when I talked to them earlier, and they just closed the account. How do I get my money? Are they going to keep it?!

Netspend's prepaid card is very reliable. I could manage my money and pay for certain things with it, which is convenient. I could reload money on it when my money is running low and pay bills with it. I could automatically see my balance as soon as the money is placed. I also hook it up on my phone so every time I use it, it will pop up on my phone and tell me my balance. I can look over my money and know exactly what I'm working with. I can also see a balance every time I use it so I know exactly what my money looks like so I won't overspend.

I can truthfully say that NetSpend customer service reps was kind and considerate to me when I called them after a tragedy in my family--I spoke to a rep and explained that my son had been murdered and I would not be getting direct deposits as before as I was off work... I was told my account would not be closed, giving me time to cover for an overdraft charge... thank you NetSpend.

I'm very satisfied with my NetSpend account. Great service! Providing all my banking needs. I would definitely recommend NetSpend to my friends and family. I really enjoy the text alert feature that is available to me. Letting me know every time there is any transaction on my account. It really helps me keep my finances in order.

It's a lot easier for me having a prepaid NetSpend card. I don't have to carry cash. Because if I have cash on me, I know I'm going to spend it. But with the card, it uses a debit or a credit card and I like that. Also, I don't have to get American Express or a regular credit card which would ding my credit. But the reload locations around here in my small town charges too much so I use their direct deposit only.

Was helped... money was on card in hours. Great service! I really love NetSpend. It is as good if not better than any local bank I have ever banked with. Please keep up the good work. I would like to hear more clear English when I call but everyone is always knowledgeable and polite.

I am extremely pleased with my NetSpend card. They have always been very helpful whenever I inquired about any issue. My hope is that more companies would accept it as a credit card. I would like to upgrade my card to the new Western Union Card, but I don't want to change card numbers. All my bills are on auto pay.

About three to four years ago I had an issue with my identity being stolen. I called the IRS and they froze my information concerning cards and all of that. I called and spoke to NetSpend about a year-and-a-half ago and I spoke to a supervisor and he was very rude, very nasty and told me to never to use NetSpend again in my life. When I asked in detail of why I'm not able to use NetSpend I was told that they could not give me that information. Recently I made a trip to Atlanta Georgia and before I went to Atlanta Georgia I made a stop at a QT. My card was actually stuck into the machine and I found out through a supervisor at QT that once the card is stuck in the machine it shreds it. Desperate, homeless in Atlanta, hungry, I call to Brink's. Express to them my concerns.

I'm very happy with my Netspend Account. I've had it for years, with no issues. Each service has shown me recognition of its ability. I do realize I can use as a debit and or credit card. I would like if my card had different designs.

I saw an ad online for **, free trial only $3.95. While checking out they included a bottle of Green tea extract for an additional shipping fee, no explanation or fine print on either product. I am very careful shopping online. A few days later 2 charges appeared - one for $89.95 & another for almost $93. I filed a dispute, was given a provisional credit after time, then received an email & letter stating a mistake was found & the provisional credit was permanent. This company was fraudulent. Then a day or two later my account was deducted $89.95 again for this same charge previously discussed. I called & was told I lost the claim. I saw the bogus stuff the company sent & I promise you nowhere did it say anything about me having 10 days to cancel. And the kicker is this is the "added" product I had no interest in.

Best prepaid out there. I have had nothing but great experiences. Outstanding Customer Service, ease of use and top ranked Security. Great job NetSpend! I recommend this card for anyone that wants hassle-free nontraditional banking. Five Stars all the way!

Excellent Service - Highly Recommend! As a travel nurse I spent 3 months at each contract in places like Alaska, Texas, California and Massachusetts. That kind of travel makes cashing a payroll check impossible. For many years now NetSpend is the answer to my banking needs.

I'm not as happy as l used to be. Ever since they closed all of the ACE Cash Express stores, we have no place to access our money without having to pay a fee. And then still have to pay a $5.00 monthly fee for having the account. I wished there was a way to have a place where we can get our money free.

I love my card. My money is always on there 5 days before it is supposed to be and that is a lot of help to me because I just got a check once a month. So it helps me so my bills are not late and they always let me know what is going on with my card. Thanks

I have NetSpend through my employer. It is very easy to use, my card is very user friendly, and I appreciate the notifications I receive. I also have an app, on my phone to see my balance at all times.

I disputed a card to card transfer that I did not authorize or do. After the investigation you still refused to give me the money back. I have closed my account because no one I spoke to understood me. I do not know anyone in Missouri so why would I send money to them.

I love using NetSpend because I get my paycheck faster and do not have to worry about buying checks. I can also check my balance daily without having to wait on hold if I were calling a bank. I have not had any trouble using my NetSpend card when making purchases either in person or online.

I have called multiple times, about receiving a text message whenever I make a purchase. Still not receiving. Then I was told I can text NetSpend for my balance and whenever I try that, I get a response saying I'm unable to do that. I have unlimited service. It's very frustrating.

After having a NetSpend card for two years and not having many issue (minor issues I should have taken into account) they stole $1,000 from me and whenever I call they hang up or don't help. They say the same exact thing each time as if they are reading from the palm of their hands. Even speaking with a supervisor was completely pointless. I don't think they knew how to even work their system. I was told a trace would be put on a direct deposit that I didn't receive (2nd time not reviewing my direct deposit in two months the first amount was $860). Then to call back in two hours. I called back and was told the request was never put in, you can imagine how livid I am now, no money, no sign of it, no answers.

It really helps when I get my direct deposit early and is really convenient to use when shopping online or at the store. Plus no one can access my primary accounts so I feel safer using this method. So I would definitely recommend this to others.

I Have really Enjoyed the NetSpend card. It's really Helpful getting my pay 2 days earlier than I normally would. I appreciate the low monthly fees and the convenience of using my card anywhere. I would gladly recommend this card to friends and family members.

The NetSpend card is a great alternative to a credit card. Fees are reasonable, and it is accepted everywhere credit cards are accepted. My only complaint is that whenever canceled purchases are credited back to my account, NetSpend still sees fit to keep the one dollar transaction fee. While they have always refunded this upon request, it should be automatic. Keeping this fee on canceled purchases is unfair and is the only flaw in their otherwise good customer service.

I have been a loyal customer of NetSpend for years... My direct deposit is in the bank before my coworkers get theirs. I'm informed via telephone & email. I recently signed my husband up for NetSpend. Promotions are good. Customer service is great.

I am extremely pleased with NetSpend! I have received overly excellent service when needed. The features of my account are also above and beyond any other companies I've tried in the past. I have complete and total security. My only issue was when I have had large direct deposits and those particular transactions were made difficult. Other than those times I've been very pleased with NetSpend.

Worst customer service ever. Had an ATM dispute wasn't resolved properly and when I asked for documentation they sent me other people ATM transactions. I closed my account and once I did that they stated they would send me a check. Closed account and will not reopen. Thanks but no thanks. Also I was never allowed to get transferred to the dispute department - always told someone will call me back. When you have an issue you should be able to be transferred to any department to resolve that issue not wait till someone call you back.

I was glad when Netspend had the extra funds to spend at the end of the month, because it helped me, when I thought I could not make it some days, but it's been so long, I don't remember my order no. Just now believe me, it meant the difference, between going hungry, or getting places, or getting things you really needed at the right time!! I think I would not have felt quite as good if they didn't have that then. Because, I know how I feel these days in time!! TKS PD!!

At NetSpend, with Direct Deposit, you only pay a $5.00 a month maintenance fee. And that's it. There are only per swipe fees if you choose that particular plan. With Direct Deposit and NetSpend Premier, you get a FREE $10.00 overdraft so if you miscalculate and overdraw your card by $10.00 or less you won't be charged any fees! Compare that with a brick and mortar bank, where if you overdraw your account by JUST ONE PENNY, they'll charge you over $30.00 for an "overdraft fee", and, on top of that, start charging you $8.00 PER DAY until you cover the ENTIRE overdraft plus accumulated fees! If you are on a fixed income, by the time your direct deposit shows up, you could be broke and still owe the brick and mortar bank.

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I just wish you would allow my card to go over more than just ten dollars. It's not like you don't get your money back because you take it out when my check is loaded every month. Anyway that's the only problem I have with netspend. Other than that I'm very satisfied with your services that you have provided for me and my wife and I thank you for that.

It has help me with my bills by their overdraft. I love how my direct deposit is two days early and the customer service is excellent. I would recommend it anybody. I love my NetSpend card especially when I upgraded to NetSpend Premiere.

I've been with NetSpend since 2010. I like it but I hate all charges like when you withdrawal it cost you $3.00 every time and I pay $5.00 a month so basically I'm paying $8.00 plus every month they could atleast stop charging me the $5.00 monthly fee or I should get reimbursed from 2010 til now.

I'm so happy I switched to netspend. Don't have to worry about overdraft fees. 9.95 a month for unlimited use other than cash withdraws from a ATM. But free for cash back. Online unlimited access and free text balances. Just happy I switched - no more banks for me.

NetSpend has been, by far, the best experience with a prepaid card I've ever had, and I'm very accustomed to the use of prepaid cards (I prefer them over banks). Customer service is fantastic. I have never had a problem that wasn't solved right away.

I have done all my banking with this company for 6 years and have always been taken care of with their great customer service. I get my direct deposits faster than a regular bank. I have overdraft protection, and I can get payday loans when I need them. I will never stop using NetSpend services.

I am so grateful that your company is honest and considering when it comes to putting your customers first and working with them. I have been more than happy with all of your services for that you offer with the card that I so honored to have with your bank.

When I got my VISA I was having a hard time with my Bank. They ALWAYS found a way to charge every kind of fee in the book. I live paycheck to paycheck so I count every penny. I was done! This card has changed my finances a lot. I don't have to worry any more; no more surprises. I have already recommended it to a few friends. Thank you NetSpend.

I love my netspend card. Direct deposit makes my life easier! I would recommend this card to anyone. Netspend is the best and when I had a issue, it was solved fast and easy. Customer service was real helpful and friendly.

Some of the employees are great.. some it's horrible to where I have to beg to speak to a supervisor or someone else because they are that rude to anyone. I've been a customer for over 14 almost 15 years. At time we think of leaving because the way we are treated by them. It's sad.

I just wanted to leave a review about my NetSpend card. I have truly been pleased with it from the moment I got it. I've introduced it to my family members that will listen to me rant and rave about this card. And they too have enjoyed NetSpend thoroughly. Thank you all for giving peace of mind back to those who thought that they couldn't get any type of banking services.

On the whole, I have been fairly satisfied with NetSpend. It has allowed me to enjoy the benefits of having a checking account without the pre-qualifications. However, my recent experience with my account being breached, resulting in unpaid bills and limited funds has not been pleasant. To add insult to injury, I have sustained an overdraft fee, because there are not funds to pay it. I am told that the investigation will take 45 to 90 days, however a loan of the stolen amount will be allotted in 10 business days (2 weeks). In this day and age of electronics, it can easily be investigated whether or not the claim is true. NetSpend claims our funds are FDIC insured, so what is the problem???

I don't have a checking account and NetSpend was the quickest and easiest way to get checks cashed and then get them deposited. I don't have much cash so it's easy. My checks are direct deposited so I don't have to mess with it. Every place takes Visas so it's not a problem.

First, when you get 1 of these cards, you canNOT access your money or the card right away. In order to activate your card, you have to send in a copy of your SSN, birth certificate, and your whole life, in order for them to identify who you say you are, in order for them to activate this stupid card. Once I found this out I canceled immediately. On top of that, from reading other reviews, they charge you 2 dollars for every time you swipe your card. Who wants to pay to use their own money??? NOT ME, SMFH. Stay away from this card PLEASE.

I was researching online and seen NetSpend come up. I spoke with somebody randomly about it, they said it's a good business for online banking. I've had good service with them. I had a card stopped for a while until I could get some business straightened out but my cloud drafted some money off it when it wasn't supposed to and they responded to that so I got a new card. The functions of business were stellar.

It sucks! I've had this card for 3 months now. When I go to the store, I have to pay $3.74 to load money onto my card. And after I load my card every time I check my card an extra dollar is taken. So I'm really paying $4.74 to load my card. Sometimes $2 is taken off my card. So I'm paying $4.74-$5.74 which I think is absolutely ridiculous. Last time I loaded my card, I was charged two dollars. And it doesn't even show who or what is taking these transactions. I was two dollars short for paying one of my bills. So I had to run to the store and pay 3.74 just to load $2 on my card and then be automatically charged an extra dollar for no reason. NetSpend is a rip off. After I pay my bill, I'm closing my account and I will never be a customer of theirs again. And I'm not recommending them to anyone.

I got NetSpend at the time that I was not able to have a traditional bank account and needed to have a bank card so that I could have direct deposit. It has been helpful if there has been an overdraft fee because of its overdraft protection plan. I am also able to have my income direct deposited a day or two which is earlier than everybody else. Plus it's very convenient for paying bills or making online purchases. Though I haven't had to deal with a whole lot of their reps, they've been helpful when I had to.

The people at NetSpend are extremely easy to get along with, very comprehendible and they know what they’re talking about. I liked how NetSpend's direct deposit was set up. I really enjoy it. My paycheck goes on there within three days, which is two whole days earlier than what I was used to in getting paid. I also like the variety of cards. Additionally, I use the online app and it’s easy to keep track of what I have and don’t, and what I’ve spent and where I’ve spent it. It’s a great card and I would recommend it.

I can get my taxes put on the NetSpend card and I liked their price. Since I began using my NetSpend card, I spend more responsibly. It's also convenient to use in paying bills or making online purchases and the direct deposit option is very easy to do. I've recommended it to a few people. But right now, I'm not very happy with them. The last couple of times I talked with them have not been very good. I had a simple question and got three different answers. No one was on the same page and when I asked to speak to a supervisor, they told me they would call me back within 24 hours but they didn't. I finally got a straight answer from them but every time I've had to call customer service, it's been an issue.

Ever since I started using my NetSpend card, I've been able to hold money a bit better and track what I spend on. I use it when I order or pay the bills online. Also, sometimes I'm thankful for their overdraft extension.

My complaint is about the way that Skylight Card handled a recent dispute. I was informed that a dispute was won. Shortly after the international fees for charges disputed were chargeback to my account but the actual transaction were not charged back to my account I contacted Skylight Paycard asking an explanation that how is possible that the charges for the international transactions fees are chargeback but the transaction itself is not chargeback? The only answer that over the phone was quote, "We charged back the fees out of the goodness of our heart.” What kind of answer is that? I made a complaint to Federal Reserve Bank which I never received an answer.

I have a NetSpend MasterCard debit card for five years now and I'm fine with it. I liked that they gave me an insurance plan for six months or so. Their reps are also nice and accurate. When I call and ask a question, they answer it. I am very satisfied with NetSpend. It's convenient and I enjoy it. It's great.

I got this card to make it easier for my daughter... Customer Service, Horrible. One question answered by 4 Reps. 4 different ways of the question being answered. Text message alerts never accurate. Money disappearing. I had a dispute about a charge and it was never rectified. A waste of my time, energy and definitely my MONEY... I'm a single mother and I work too hard for mine. I will never use this service again and definitely worth the recommend.

Do not waste your time or money on NetSpend... After purchasing one of their pre-paid cards... I was on the go and called to have the account set up. They explained almost nothing about the card on the phone or the card's "plan". This card is price gouging at its best. I was wondering why my money was disappearing faster than I could spend it myself... when most of my purchases were small minor things... a pop before work, something to snack on during break. I didn't have access to a smart phone (mine was sent off for repairs) and my isp has been doing a lot of work in the area so our net has been down more than it has been up, so I haven't been using the pc for last few weeks. And come to find out... they charge $2 per debit transaction.

I've had my NetSpend card since 2007. The only reason I got it is because I didn't want my student loans to just be taken out. I wanted to send it in and I didn't want anybody to just take whatever amount they wanted to take off my card.

Different customer service reps give you different information. Now because of this, I have fees on my account which could have been prevented. I do not recommend using their services. I will be closing all of my accounts with NetSpend. Not worth it.

I’ve been using NetSpend for a while now. They provided a service that I wanted and they have the checking and savings account that I was looking for. The best part that I love about it is that I don’t have to carry cash. I've also used it online and it’s very convenient. I relocated to Mississippi and found a reload location at Walmart. However, when I was trying to load $1500, I had to break it down into increments of $500 and got charged for a loading fee each time. Nevertheless, their reps have always been helpful and knowledgeable about what they’re doing. I even have my son go with NetSpend too because it’s easy for me and him to send money back and forth to each other. Overall, it has been an awesome experience. It’s a wonderful card and as long as there's NetSpend, I will not go anywhere else.

I had fraud on my account and they closed my account because of it without contacting me. They waited until the day my direct deposit was sent through and closed the account and supposedly sent me a check. I was told the check was mailed on the 7th then it was the 11th and now the 12th. I also told it would take 3-5 days then I was told it would take 10 business days. I called because I had not received the check and they would not talk to me about it until the 10 business days were up.

I have been a customer for over 5 years. Recently a transaction was approved on my account causing my account to be overdrawn a significant amount. I have repeatedly asked "If I didn't have enough money in my account, why wasn't the transaction declined?" In 5 years I have not been allowed to process anything past 7.00 overdrawn. I do not have overdraft protection. I was told that I am allowed up to 10.00 overdrawn, which I have never seen. The transaction was an additional 20.00. Which by that logic it should have been declined.

I needed a prepaid card because I was accepting collect calls from an offender and Netspend was the provider in that area. I receive my money faster and my information is secure. It’s very convenient. I use the direct deposit and then go to a reload spot when I need to add money on my card. It’s an easy process. I've had good interactions with their team although I've gotten upset with a couple of reps. I understand that a representative may repeat some of the questions that I may have and me having to explain it a couple of times to them to understand and I might get a foreign rep and a foreigner may not understand what I’m trying to say. Overall, my NetSpend experience is the best.

I’ve been with NetSpend for 10 years now or longer. I was tired of having problems with bankers in La Crosse being open when they want to be and never getting anything done on time, so I thought I’d check out NetSpend. They were the only one who didn’t hound me every five minutes with a letter in the mail. They never harassed me and I never got bothered by them.

I wanted to start saving and budgeting my money and with NetSpend, I was able to do that. There isn't a lot of trouble with them and they are very good to customers. I was all for trying their card ‘cause they help people feel secure about where their money is being spent on. I also like that the online aspect is secure. I sometimes don't carry any cash ‘cause I'll spend it all, but NetSpend helps me with my spending habits. I have direct deposit with them and it saves me having to wait for my check. It's been awesome paying bills and making online purchases with my card too. NetSpend is very good with releasing the money. If I have an issue, they’re always good with helping me take care of it. It's very convenient.

Many of NetSpend's options worked well for me. NetSpend has Anytime Alerts as well as everything that I can need to do. If I lose a card, I can go to the site itself and do everything there. That's beneficial because in the past when I dealt with other banks, I always had issues with mysterious transactions happening. I had to wait for a statement to come in to see what was going on.

I lost my Netspend Debit Card back around August 2016. I then discovered that three unauthorized transactions were made. I immediately contacted Netspend Customer Service. The lost card was deactivated and an "investigation" by Netspend began. I was informed by Netspend on October 20 2016 that I will not be refunded the unauthorized transactions! They gave a lot of double talk as to why they made this decision, but at the end of the day, that money was stolen from my account, and the money is not Netspend's but mine.

I like the quality of the service NetSpend gives. I save money and know how to budget better since using their card. It's always there and I can count on it. I buy things online with it all the time. It's very convenient and I like the way that is set up. I use direct deposit and the reload feature at supercenters as well. Every time I call them, they listen to what the problems are. I appreciate the emails they give me. When I lost my card, I had to call the NetSpend team and get a replacement card. I had to use a temporary card for a while but their guys were telling me what to do about the replacement process which was very helpful. I just need to make sure that my direct deposit is coming to the right account. I had set up another account while I was using the temporary card and I had to change it over to the one with my name on it. But the company is reliable. I'd definitely recommend NetSpend.

So... I was excited to get my new personal card. I am linked to my friends account and have a personal one. So we made a 3000+ deposit... All good! Then we transferred my 6000+ tax refund to the card... That did it. This was in April. The company gave us a run around about the funds will deposited in 3-5 days for over a month and in the process of us checking the balance every few days. At that point they had us build up over a hundred dollar negative.

NetSpend is horrible to deal with, if you never have to deal with them don't bother. Yes, you get money sooner but a lot of banks do, Navy Federal pays out at the same time if not sooner. I have had problems with my direct deposit. In which money was deposited and I went to my employer's bank to see when they sent it out, just to find out they sent it with receipt at 10 am. I did not receive it from NetSpend until 10 pm. Now I have an dispute in which my account was debited and I didn't authorize it. And they are telling me it takes 10 days to MAYBE get a "provisional" credit because an initial investigation has to be done, but the way they explained it was they do a full investigation then give you a credit once they know they will receive money back from the company they let rob me. So the provisional credit is really just my money back.

I have had my NetSpend card for a few years. I don't hassle with banks due to bad experiences. However, I love the fact that I have my NetSpend card. I get direct deposit and can use my money whenever I please. Whenever an error does occur customer service representatives ALWAYS resolve the matter right away. I am very pleased with their service most recently due to the fact that I was informed I would have to wait 10 business days for a refund. However, my refund was in my account only after 2 days. Talk about quick service. My money is always there when I need it most. Thank you NetSpend for having great customer service!

I've been a long-time user of NetSpend. I didn’t know much about debit cards back then and I thought of giving it a try. I'm on disability and it was easier and quicker to get my disability payments that way, and that’s primarily why I got NetSpend. It’s easy to use and I get a lot of perks. I make good interest on my savings with it. Transfers are easy, too. NetSpend works really good for me and I like the fact that I can access my account 24/7. I also get notifications whenever money is deposited or when I get a transaction over X amount of dollars. It's pretty cool and makes me sure I’m the one doing the spending. At this day and age, that’s really important and the security with NetSpend is really good. I had one instance about three years ago where something funny showed up on my account and they were all over it. Within 48 hours, it was taken care of and saved me for being hacked.

Bought 4 cards and could not activate any of them without hurting my credit score and they would not return them unless I paid a $5 transaction fee per card. Paid 3.95 for the cards and loaded $10 on each- shredded 4 cards and lost $50+. Do not buy!!!

On October 7th, 2016, I went to a SECU ATM to withdraw $300 on my payday and the ATM didn't give me the money but the transaction went through. I tried it twice. That's why it's $600. I went through getting the bank to find their error and they did so. I gave all the information to NetSpend and they will not refund or credit my money back. This was my money that I did not get proved by the bank and they still say they're investigating. I gave them the bank's phone #, address, and everything for them to call for themselves but they are not listening to me. I want my money back that I worked for. I used to trust NetSpend which is why I had my check go direct deposit but this is the worst experience EVER!

A friend of mine had used NetSpend and told me about it. I like the fact that it gets my money a little faster. I trust the balance and the information that I get from them. There's nothing pending and it's pretty accurate. I do it all with NetSpend - paying bills and making online purchases. When I ordered a card from them I got it right away. I've had them for about ten years now and everything has been good for me.