Netspend Reviews

Somebody got a hold of my card number two different times in six months and NetSpend didn't give back to return my money that was taken off my card. They said that I ordered something today from Amazon but I've never ordered this. I did everything else I was supposed to but it has been 45 days now and still nothing on money back. I've been a NetSpend customer for almost 10 years. Over the years, I've had a few different problems happened; this last one was the icing on the cake. In fact, every time I used the card, I had problems with it and I've put it out on Facebook and social media about my experience. It was a horrible experience. I'll never go back to NetSpend again, and I'm going to tell my family and friends, "Don't go there."

I’ve had a very good experience with Netspend. I’ve enjoyed my services with them. It’s just that I had with the money being taken out of my account from the ATM machine and that experience was not good because they’re somehow just passing to each other. They don’t understand what happened and what I was telling them and that I should be refunded.

With NetSpend, I spend more responsibly. I rarely carry anything over $5, and most of the time, I have no cash. I also watch things a little bit closer because I have limited funds. There's not a lot of overdraft, and I try not to use that, but every once in a while, I have to. I pay all my bills with my NetSpend card and most of the time I do it online. It's pretty convenient. For the electric company, I call, give them my card number, and it's done. For the phone, internet, it's on file so that’s a matter of doing it. I also do some of my grocery shopping and I get gas with it.

It's been easy to manage my finances better with NetSpend. They give me my savings and checking if I want it all at one time. And I like the mobile alerts. I know instantly while I'm in the store or walking out the store when my card is being used. I don't have to wait unlike my Credit Union which takes a couple of days or I need to go online. I as well have a paycheck that goes through with Netspend and I get paid faster than most of the other people. It’s also easy to get the account number when I want to use my bank account, except that there’s one company that didn't want to honor the card and would rather go through another bank.

It's a lot easier to keep my bills paid and manage my money with NetSpend. I know exactly what I got in there and I don't have to worry with overdrafts. Whenever we've had a problem and we've called and talked to someone, our problems had always been resolved in a good and courteous manner. The best thing I ever did was get the NetSpend card.

NetSpend is very convenient because I'm disabled and I don't get out so I do most of my stuff online or on the phone. With NetSpend, I can see every move and they tell me when somebody uses my card. I like it. I always use the direct deposit and it goes right into my account. It's a very easy process. However, I can't get through to a human when I tried to call them. All I get is machine after machine and "go to this, go to that." But that's the only sad thing that I have against the card. Other than that, I love the card. It's the best thing that I got.

I got NetSpend primarily to get direct deposit for my son's disability benefit as opposed to receiving checks. I used it to pay bills and online purchases too. It's so convenient that I don't have to travel and go into any facility to do so. Their reps have been helpful most of the time. And since I started using my NetSpend card, my money has been available sooner which is good. I also got some savings back from using it at one of the businesses that they do for cash back savings.

I went to the Money Box and I’ve needed to encash a check. They've talked about prepaid cards and NetSpend seemed like a good deal so I went ahead and got it. Using NetSpend is very convenient and helps me out a lot. The direct deposit comes in earlier which is great and I’m able to pay my bills earlier. I have also used some of the credit benefits and the coupons that they offer have been good and I really like those. NetSpend is very easy to use. I wouldn’t go anywhere else.

My mother gets her work check sent to the NetSpend card. She's able to manage her finances better 'cause paydays are a little more convenient since they're two days early. Plus there are no charges at the register when she swipes for credit. There's a lot of convenient things that NetSpend has going on with it that makes it easier than just having a paper check. I got Wells Fargo and I hate it. NetSpend's service is convenient.

Fees of other prepaid debit card providers were higher while NetSpend only charges $5 -- that's reasonable. My income also comes right on time and I've been able to pay my bills online with it. That's also a relief and which I can't do with other cards. There were a lot of times I ordered things online as well with NetSpend. It's very convenient. The direct deposit option which I use frequently is very easy and it’s not difficult too to find a reload location. Moreover, the NetSpend team always help me. I'm very satisfied. In fact, I wanted to order another card for my cousin.

NetSpend had the best deal. I like them because I can see everything online. Plus, it's a lot easier to pay my bills using their card, it saves me lots of time. Reloading through direct deposit is pretty much automatic. Everybody from their team is polite and they seem very quick. However, NetSpend should have a chat option online because it's difficult to get to them on the phone sometimes. Nevertheless, I've had a very convenient experience with them.

I have had a NetSpend Prepaid Visa Card since 2009. I have direct deposit so I get my check 2 days earlier than my co-workers. It's like getting a 2 day advance every pay period. I also have "anytime alerts" so I get a text message every time a transaction or deposit is made on my account. I had my wallet stolen once and the "anytime alerts" quickly alerted me to unauthorized use. I immediately contacted NetSpend and they were very helpful. They sent a replacement card within days and replaced the funds that were taken from my account within 2 weeks. I am always able to contact a courteous representative or even send an email that is answered within 24 hours. KUDOS for their helpfully and courteous service. That being said STAY AWAY FROM GREEN DOT AND THEIR EGREGIOUS LACK OF CUSTOMER SERVICE. Get a NetSpend card instead.

The prepaid debit card provider that I previously had was closing and a lot of things were happening with them, so I switched over to NetSpend to keep a debit card available. I use my NetSpend mainly for direct deposit, and it’s easy because it comes earlier than the actual pay date which is a good thing. Once I get my direct deposit, I pretty much take a lot of money off of it because I am constantly getting charged every time I use it, and that's one thing I can say I’m not in approval for NetSpend card. Also, I don’t think it allows us to transfer to other family members who have the card like the other cards do.

I got the NetSpend card so it will make it easier for me to transfer money to my son who's in college. Now I'm able to transfer not only to my son but to my new workers as well. I have a small business and I asked all my workers to obtain a card because it makes it easier to transfer since I haven't gotten to the part where I'll be sending them checks and stuff. I do direct deposit more frequently and I love the process because the deposit is quite early. However, I do have some dislikes. They have that overdraft feature, and then after so many, they just block it. And they'll block you off for so many months.

NetSpend's fraud unit completely was negligent and we ended up losing out over $6,000 worth of expenses. That’s why I don’t use my NetSpend account and whatever they have to do to close it and stop charging me for it would be fantastic. In the beginning, I was using it for the convenience. And then after getting my federal income tax, I woke up one morning to an email stating that I had an overdraft fee because everything was completely gone. It took over a month for them to actually reimburse me. I eventually got about $4,000 back, but that was pretty much all I got back because they couldn’t prove those charges were unauthorized, which doesn’t make any sense even after I made a police report. The only time that I had ever used my card online was through the DMV website for a $15 surcharge for my husband as I don’t really purchase online and I use it frequently for direct deposit.

I've had a NetSpend card for so many years and it's excellent. When I've had a problem, like a lost card, they've been very prompt in replacing it. I don't have overdrafts and I get my money a little bit sooner than I would any other way. And I'm on pension so it's nice to get them in such a reliable manner. I also use it to pay bills or make purchase online all the time and it's very convenient. I use the direct deposit more frequently but I have used the reload option, too. Either way, it's extremely simple. I like the features of NetSpend and I've been very satisfied with their service, that's why I have convinced several of my friends to get cards, and they don't complain anything at all.

I got my first paper check for my Social Security and decided to get in contact with NetSpend. The NetSpend team has been excellent and given me a whole lot of ideas. I'm working at managing my finances and NetSpend has been doing what I expected them to do, but I don't like the charges. They charge me $2.95 if I take out money from the ATM machine and then they charge me $2.50 on top of that. So it's about $5 per transaction which gets me a little bit, but other than that, NetSpend has been efficient and good so far. I'm pretty much satisfied with them.

It was three and a half years ago when I started working at Walmart, and a girl that was already a member told me about NetSpend. After I started with the card, I never thought about even getting a bank account. The most beneficial it’s been is getting paid two days earlier and being able to pay my bills on time. All I have to do is call and pay ‘em off my card. It is convenient and saves a lot of time. Some people charge for paying over the phone and with the card, but I think it’s perfect. I do not have to drive around everywhere.

I needed something that was prepaid and I heard from my friend that NetSpend is a good program. It sends me alerts when I spend and when I get money deposited. I like it because that helps me balance or budget better. I have used the reload option but it's the direct deposit that I use more often because I get a two-day early release of my check which is more convenient for me. Making payments online and shopping with NetSpend has been convenient as well.

I've been using Netspend as my debt card for about 2 years now after receiving my tax return on their card. It's fantastic for someone (like me) who doesn't like banks, and can't use credit unions due to bad credit. It's also nice to have all my information and all available features right on my phone. Their fees are some of the cheapest I've found as well, especially since they don't charge you anything monthly if you get direct deposit or deposit $500 in one month.

NetSpend allows me to have overdraft protection. I have a lot of bills that I'm trying to catch up on and they pretty much gave me the opportunity to have an overdraft on my account and still be active until my next check deposit. I use the direct deposit option more frequently than reloading, and it's been very convenient. On some occasions, I've used it to make payments online and it's been pretty easy.

I don't like to carry money on me so I got myself a NetSpend card. A friend of mine told me about it. It doesn't let me overspend and I can see what I got. When I call and ask them questions, their reps have been good.

I like NetSpend because I love the $9.95 plan where I can charge as many times as I want. They can also do bank-to-bank transfers and if I’m in the hospital, I don’t have to worry about how to pay the rent. I have all of my utility accounts set up where they’re automatically paid and it works out perfect for me. I also never have to worry about direct deposits. The only income I have is Social Security and that’s automatic deposits. I don’t use cash anymore for anything. I use my NetSpend card and if I ever need to know what my balance is, it’s right there. I get the automatic texts anytime a transaction is made.

I have had my NetSpend account for awhile and have gotten great service with 1 exception, receiving Payback Rewards from Hilton Garden Inn stays. I signed up for the rewards from Hilton Garden Inn stays last year and most recently in March of this year. I followed the instructions in the offers and have yet to receive the rewards. I have sent e-mail after e-mail requesting a reason why and have received a variety of replies; they can find no record of my choosing that offer, have to wait for it to be credited and the most recent one, Hilton Garden Inn is suppose to credit me with the reward not NetSpend. I actually called Hilton Hhonors (because you have to be a member to get the rewards which I am) and the Hilton representative told me he could not find any offers for NetSpend and that if Hilton offers cash rewards for staying at their hotels, they would be operating the program, not NetSpend.

I needed direct deposit for a job. I don't trust a whole lot of banks because I've had bad experiences in the past so I decided to give NetSpend a shot, and they've done me great ever since. I can spend more responsibly because I can keep track of exactly where every penny goes and when it's spent. It's very convenient.

I’ve been on disability and was sent a different card from another bank, and I found out about NetSpend from my roommate. He’s got it already and he told me to get one too. NetSpend had a better deal and the overdraft is what I was really after. I’ve been with them for about three years now and it's been great. I messed up on my overdraft account and they canceled the card, but I got another card so I’m okay. I pay a lot of money since I'm disabled, and the card helps because I don’t have the cash in my pocket by putting it on there. The direct deposit comes on when they send the check. Also, customer service is excellent. Every time I’ve called them, they’ve been right Johnny-on-the-spot. They always answered every question I had.

I have been hacked twice. How does this happen. I have banked with you for over 3 years. How do people leave. Takes twice as long to get money back than it does with traditional banks. My husband payroll card also same bank as NetSpend. What if his whole payroll check got hacked. Not fair.

I've been using NetSpend for over five years. It saves more money that way. I wanted to get another card from them to pay for stuff online, but they said I wasn't eligible for one. When I asked why, the lady said, "Well, that's what's on the computer." I stopped talking at that point because that didn't make any sense. I'm very dissatisfied that I couldn't get another card.

I'm very curious as to why there is a dollar taken without authorization and it's listed as something different every time.

I like having an account where I don't have to go into a bank and deal with people. And I get my direct deposit faster because NetSpend lets go of it faster and they're my main motivations for it, and I like not having to carry cash because I hate having to watch my pocketbook like a hawk. I've had to dispute things, change cards, gotten hacked, and NetSpend hung right in there with me. The only problem I have with them is having someone that comprehends English. Lots of times, I get foreigners that can't understand what I'm saying to them so they can't help me. I don't mean to hurt their feelings but I have to go, "Okay, you have to give me somebody else," because they can't comprehend what I'm trying to tell them and that frustrates me to death. So overall, they're not perfect but they're pretty close.

I did my taxes on the TurboTax site and choose the option of having my refund loaded to a prepaid NetSpend card. IRS sent my refund... and 10 days later, still no refund on the card and nobody, I repeat nobody at NetSpend can tell me where or what happened to my refund. IRS... has said the funds were released. TurboTax and NetSpend... NEVER AGAIN WILL I USE THIS SERVICE. So, I will have to wait until the IRS figures out I never got the refund. Track it, then issue a check, which I have been informed could take up to a year... THANKS A LOT TURBOTAX AND NETSPEND.

I love the fact that all my money comes earlier than it's supposed to and I'm able to throw it into overdraft into my next direct deposit. I'm in Wisconsin and my mom stays in Minneapolis. She's able to load money to my card. Then, if I call about something that's not supposed to be in my card or if somebody took some money off unexpectedly, they are good at giving the money back right away instead of making me wait 7 to 10 days. They're quick in resolving my money issues. I've recommended NetSpend to a friend before.

I've been a NetSpend member for three years now and it is more convenient than being tied to a bank. The direct deposits are two days earlier than normal. However I called them for a dispute and for doing a card-to-card transfer and every time I had to call in for either of those matters, the experience was negative. It's not worth contacting NetSpend customer service.

I wanted to encash and I saw the sign of Netspend and I thought to try them out. I did and I noticed I got my money a lot faster. I like the convenience of paying my bills with it. Also, their team is very friendly. But sometimes, I do get a person that is not from here and I can’t understand what they’re saying. But overall, my experiences are good.

I use NetSpend’s direct deposit which is automated. I have spoken with their customer service team and they're friendly and helpful.

We were contacted by a Representative / Manager who we were able to communicate with Professionally & who rectified the problem after hearing our side and reviewing our Documentation. If Victoria [the Rep who fixed the problem] had been the initial point of contact, none of this would have occurred. She earned FIVE STARS for her personal efforts, but we upgraded Netspend as a whole from 1 to 3 Stars.

I am a NetSpend customer and on 4/13/16 I went to First Security Bank ATM on Markham Street in Little Rock, AR. The ATM jammed up, took my funds out of my account @ 12:21 pm but did not give me funds. I personally think that First Security Bank should give me my funds back ASAP but since I am not a customer of First Security, I have to dispute it from my bank. But I can say they are far more helpful than NetSpend seeing as how they can give me my money back in 3 weeks and NetSpend takes no less than 10 BUSINESS DAYS BUT NO MORE THAN 45 BUSINESS DAYS! to give my money back that was stolen from me.

NetSpend has always been up-and-up and have taken care of any problems or questions that I had. I also seem to be saving more money because I could look at my transactions and it keeps me up-to-date on what’s going on. The one day that I didn’t check my account, I found out somebody hacked me for a $700-dollar Groupon charge. I saw the charge and called Groupon. I told them I did not do it so they cancelled the charge and refunded my money back. I notified Netspend and they cancelled the card. I don’t know how the hackers got my number. I pay my bills online but I watch everything that I do to make sure that it’s not compromised. Although the problem was resolved, I asked Groupon if they knew who did it but I got no information. This was the second time it happened in 6 months. A few months prior, I was charged $140 for flowers. I can’t blame NetSpend. It's not their fault and they refunded my money right away.

I only use NetSpend to pay bills and make online payments. The process is convenient and I use the direct deposit option for it, but I don't like interacting with their staff. There's always a language barrier, and they're either misinformed, or giving me wrong information. They are rude and hang up the phone. They'll tell you they'll do something and not do it. I am very dissatisfied with them. I don't like NetSpend, and only have them for four years now because I couldn't get a bank account.

Since using my NetSpend card, I've been able to hold on to my money much longer. I gave myself a limit of how much I can take out so I've been more responsible in spending. Also, I can use the card to pay bills and make online payments, which is very convenient for me. Their team has also been friendly and answered every question I needed to be answered.

I don’t like doing business with banks anymore. They’re making it so difficult. I hate giving my money away and NetSpend seemed easy. The direct deposit was a real good aspect that I looked into, and I could get that right from my job. I could use one card for everything. I usually go for direct deposit but I need to look into putting money into the account now. I love my NetSpend card. Over the phone or online, their people have always been quick, very sufficient, very courteous, and very professional. They've always gone above and beyond for me. I hope that NetSpend stays around for a very long time.

I have had the worst experience ever with them I'm so pissed and will be sharing my experience all over social media. I have had their cards in the past and no problem. I purchased one at Meijer yesterday for $175 and when tried to activate it, there is supposedly a block claiming I owe $8 on one card and $62 on another in overdraft fees. How can I possibly be overdrawn $62 on a prepaid card from 18 months ago. I have spent over three hours on the phone with them being told "one business day" to unblock my card. I have been told several times that I don't have to "pay that back" (I don't owe it), I just have to wait the one business day and now they have told me I have to pay it somehow (not necessarily have it deducted from the card I just bought) or that they will take it tonight from my new card and then remove the block by 10 pm and then activate it.

I got a NetSpend card to have a direct pay. I get my money a little earlier with it, and I also use it to pay bills and make online purchases. I've had no problems with the team members there at NetSpend - they'd find the problem and solve it. The only inconvenience I had is that they do not have options that have overdraft. However, I've had no problems with my overall experience with them.

My friend who has a NetSpend card told me about it and the benefits she gets from it, I was convinced and gave it a try. I've been using it for 10 years now. I had a very good experience with NetSpend. I've talked to a couple of people on a couple of different occasions. They have always been helpful. As long as what I ask is within reason, it is done. I get alerts and let me know what's coming in and out of my finances, and where and when. I like their payback rewards, I just hope that they include more stores that more people shop at. I like my card, I'm happy with it and never had a problem with it. An advantage of having the card is that I can use it as a credit or debit card. I find trouble finding reload locations.

It’s been so long since I had this NetSpend account. Using it is very convenient and it helped me budget better. However, recently, my card information was compromised. I was charged a couple of purchases and NetSpend decided to freeze my card but I had no idea about it. I was trying to get gas and my card kept getting declined. Then, it came up as being stolen. I didn’t like that because I should have been contacted. NetSpend should have a better communication.

I was trying not to pay that monthly for checking so I decided to get in contact with NetSpend. A friend of mine, who've had it a long time ago, told me about it and I'm very happy with it. I use the NetSpend card to buy tickets, pay bills and for any purchases - it's very convenient. I use the direct deposit more frequently, and I get my check two days before normal people does every time, and I would just call them when I have a problem and they usually know how to take care of that. Managing my finances has been very great since using it and I've recommended them to family and friends.

I enjoy the use of the NetSpend card and the ability to get everything so much quicker, including income tax and checks, and all that stuff. Also, I'm not able to overdraft it. It's convenient, and I'm very satisfied.

I bought a NetSpend.com card at a grocery store, used a bank card to put money on it and went home to activate it. I decided not to activate it after finding out I would need to share my social security number. I went back to the grocery store for a refund but they said to contact NetSpend. I called many times but their menu system does not allow anyone through unless they either have an account already or you give your social to set one up. Thus calling did not help me. I emailed several times but they keep telling me to call back to the same number I was trying.

My name is Leroy **. I'm a returning customer with NetSpend. On 3/11/2016 I called reporting my card stolen and 345 dollars was withdrawn from my card. I explained I have a two year old and a 7 year old that I take care of and that money that was stolen from me was my rent. I was already late because not once but 3 times they sent it to the wrong address so my landlord was not accepting no excuses so I explained all this to NetSpend. They showed less than any concern or remorse.

I am very upset. On March 26, 2016, someone stole over $900 out of my account. I have the alerts on my phone. As I am trying to contact NetSpend my money is leaving my account. I filed a claim and now it has been denied. I need the proof that they have. Because I will be taking NetSpend to court. I work too hard for my money to just let someone do this to me.

I didn’t want to use a banking institution for various reasons, and I know the biggest benefit of the NetSpend card is getting the direct deposit two days early. If they didn’t do that, I probably wouldn’t have stuck to it like I did. I’ve been using it for three years. I get my check on Wednesday while everybody else is still waiting for Friday at midnight. The text message and email alerts really helped me. NetSpend was doing it before these other banks started advertising it. I was getting text alerts when my direct deposit hits or every time I swipe the card. I can send special codes and get my balance or find an ATM if I send the zip code. It all came in handy.

My card was stolen while I was in ICU for 6 days and over $5000 was taken from it. When I disputed the transactions and gave them my hospital records 10 days ago it was said today it will be taken care of. This morning everything was still in order - a few hours later they closed my account and said I cannot use their services anymore. They are crooks and thieves. This company has stolen $5000 from me.

I needed a bank card for a direct deposit with my Social Security and NetSpend was more flexible than the other card providers. It's also easier to keep track of my account and managing my finances has been a lot better since I had them. I like not having to carry cash and that my information is private. I also like that they offer me information if I had to call customer service. It's been an excellent experience with NetSpend and they provide a very reliable service. I would recommend them to a friend.

NetSpend allowed someone to take 1000.00 out of my account by saying they lost their card and they gave them all of my information without my personalized PIN number and they did a bogus investigation and didn't refund none of my money back.

I had got a NetSpend card mailed to me for my refund tax money. Had no problems setting up that card. Then I go to buy another. Paid $3 to activate it and put $20 on it. Tried activating it five times. They keep telling me they need more info - proof of my social number, proof of my ID, and proof of my address. Mind you I have my address I lived before where I lived now on my ID and I only have a pay stub and the NetSpend mail for proof of address because I have only lived at my current address for two months and don't get no type of mail other than junk mail and pay stubs because we live with boyfriend's friend and don't pay bills. All we pay is rent and they keep denying my proof of address and I put $20 on my card 4 days ago and they still won't accept my money. They are a ripoff. Just steal your money and won't do anything about giving it back. They act like you got money growing out your ass for them to take and not refund.

I went to cash my check at a cashing place, saw one of the ads on the counter, and decided to get a NetSpend. Since then my finances have been better because I don't bank like a regular bank so this way, whatever money I have I can use. And I won't overdraw on my account because once you hit your limit, that's it, you're done. So it's better for me. I like it. It's good. I am happy with NetSpend.

Got a loan from a loan company. They posted $430 onto a NetSpend card. Went to pay my rent and the card was locked. Called NetSpend and they said I had an account from 2010 that I owed $1.57 on. They asked me to send documents. I sent W2, Driver license, social, bank slip, lease agreement and car lease, also paycheck stub and marriage license for identity. A few hours later they said they can't open a new account and can't unlock card. But never said anything about my money. The customer service is HORRIBLE, ALL they say is "I don't have that info. I don't have that info." Why they just didn't take the $1.57 and send me my money. Now I'm about to get evicted if I don't come up with the $400...

I’ve been a NetSpend customer for about six years now and I’m very happy. I like the online perk that I get from them. I also like that I get a text every time money goes in or comes out of my card. I use the direct deposit but I have used the reload option before and it was easy to find a reload location here at Mooresville. I have also gotten with their customer service team for billing purposes and they were courteous and friendly. I’ve recommended NetSpend several times to friends. It’s a great card.

With NetSpend, I like to take messages that tell me when I have a deposit. I swipe the card and spend an amount of money and it tells the balance afterwards. This makes it easier to not go over. I like being able to keep track of my spending. Paying with NetSpend is very easy. I like it.

I’ve had NetSpend for three or four years now and with it, I get benefits a little earlier than normal. It’s convenient and it was simple setting up my direct deposit with it. But sometimes, the conversations I have with their people can be lengthy. The communication is off because it might be a foreigner, someone who doesn’t speak English quite well, or they’re not sure what the next step is. Also, NetSpend is also not considered a major card. Some places won’t take it for deposit, like if I try to rent a car or get a hotel room. But NetSpend is good and worth it. It helps in some cases for those who may not be able to get an account. I will and have recommended it to quite a few people. They actually have an offer where if I refer someone, I get $20. However, I’ve referred four or five people and all of a sudden I get this notice saying, “Oh, they’re not eligible,” when I know they have a NetSpend card. For me, that’s false advertisement. Still, NetSpend is good.

I can not get into my account and I do not like being ripped off. I work hard for what little money I have and you have no right to take it or close an account without my permission. So either you put the money back on the card or I'll send it back to you then you can kiss off.

It was through an ex of mine that I knew of NetSpend. I've been on it for almost 15 years now. I use it as a savings account. I get checks deposited early. I recently started using the telephone app. Every time the card is used it notifies me of the balance change. I like those.

NetSpend has been great. I get my deposit two days sooner and it's easy to transfer money to others that have a NetSpend card. It's really easy to use. Their representatives have been fine. I've had some issues that I didn't care for but it's not anything major. I did get a call that said there was a fraud on my card, and they had stopped it and I couldn't understand why. Then when I called in, they made me call in and it was a mistake. I didn't understand how it got to be a mistake to begin with. But they got it all fixed and everything was straightened out.

I was hospitalized for both physical and physiologic reasons. While hospitalized I had someone else taking care of my finances. Due to the fact I had allowed them to use card to handle my finances while in and out of hospital they closed dispute without contacting me and no funds were returned. Please help.

I heard that NetSpend has quality and quantity which are both sides of providing service so I wanted to try them out and give them a shot with my direct deposit. Since having them, I've been able to manage my finances excellently. It’s been better than having cash on hand all the time. Additionally, they're always helpful. There was one time when I got aggravated at myself so I lashed out on them on accident but they were positive. I love NetSpend and I wouldn’t change it. My experience with them has been very fun and exciting. It's definitely an eye-opener about theft and all that good stuff. I definitely refer NetSpend to friends and family and I'm still going to keep using NetSpend.

There was a fee to put money on the card and then a fee for every transaction. We wanted to use this to help us stay in a budget, but it's not worth all the extra fees. It ends up costing a lot extra. It is better we just use cash to help us stay on a budget. I thought this was the perfect solution but I was very disappointed in all the fees that popped up everywhere. Just use cash, it's cheaper.

Because it only has a $5 monthly fee, I've chosen NetSpend over the other prepaid debit cards. With NetSpend, I get easier and faster direct deposit. Their representatives have all been kind and in tune to the information.

NetSpend is the worst prepaid card there is. Horrible customer service to ask a question, they charge you for everything. You don't have regular business hours. If you guys want a nice prepaid card I say go to RushCard. You really get your money 2 days faster on time.

I am trying to activate my card and now I find out they have stolen money from me. I have tried 3 times to activate it and also asked for supervisors only to be out on permanent hold. I have spoken to Michelle, Lenard and Laura.

NetSpend makes managing finances a lot easier because I am able to get my paychecks direct deposited two days earlier. It is extremely easy to find their website and the direct deposit information needed to give to employment locations to get the direct deposit set up. The customer service has been amazing because I had a card which was cloned, and they were very quick to cancel that card and get everything fixed. There was a police report and a complaint and I was given my money back. In addition, I had a worn out card that had to get replaced and that was done extremely quickly too. The NetSpend card is useful and extremely convenient. It’s one of the best prepaid cards that I’ve used. The only downside is the area that I live in - there are only three ATMs within a 30-mile radius where I can use my card, but it’s been amazing once I found the location where I can use my card.

I get my direct deposit on my NetSpend account. It was kind of hard at first because the address that I got to be in work didn't match what was on the card. It took about a week to get it resolved. However, they put my money right in the account that same day after I got everything done. Their reps were nice and helpful.

With NetSpend, I like that I get paid two days earlier. It’s pretty easy and convenient to use the card for direct deposit, to pay bills and make online purchases. However, I wish that they could get people who speak English on the phones so that you can understand them a little bit better. Other than that, it’s okay.

NetSpend is nothing more than a scam! They stole $1400 from my account. I get my work checks deposited into that account every week and they claim they locked my account due to a discrepancy with a system error from Cash Connection. They won't even let Cash Connection fix the mistake! They're basically telling me that NetSpend is keeping all of my money just because of a system error with another merchant! Totally unacceptable and I have contacted the BBB and the Attorney General.

NetSpend had me purchase a card with my money. Then after over an hour on the phone with customer service with nothing but runaround they said they will be keeping my money.

I went to the car store (car dealership) pricing vehicle. I let the salesmen run my credit. I was told they need my bank info along with other personal info to do so. Long short they ran my NETSPEND VISA CARD for $2000.00 one day then for $500 the next day. When I notice this I called the merchant. With apologies I was told I would have my money refunded. It never happen. I called Netspend filing a claim. Their investigator said some guy I don't know said I purchased a vehicle. I have provided proof that I didn't, even had an letter from the merchant proving I didn't. A year later every time I call every month for the past year Netspend keeps asking for the same proof & has not given me my money back yet.

I use NetSpend for debit purchases all over the place. Also, I pay bills or make online purchases and it's very convenient. However, the interactions that I had with their team were not so great. It's not conducive to call their call center. Their representatives are Indians and a lot of times, it's very hard to understand them. But as far as using the card, it's very easy and I don't have any complaints about it. Also I've recommended them before.

The worse customer service experience ever!! Their phones are practically always down plus their automated messages seem to be in a loop. I've also tried to email the company. Still no luck. Mind you I have urgent financial transactions that needs to be taking care of. Do yourselves the favor and DO NOT get NetSpend!!

I had a hard time giving them 1 star. Worst customer service ever. Somehow my taxes were sent to NetSpend, 2014 taxes. Here it is 2016 and I still have not received my taxes. I had to jump through hoops and send them all kinds of documentation which I am not sure what they did with the info because when I contacted the IRS about this matter, they said everything was done with them and when they released the money to NetSpend, NetSpend should have turned around and sent it out. I have at least 80 hours of phone calls and my time running around getting documents that they required all be notarized.

So I used this card for my tax return money which was a major mistake. First they say it will take 7 days to get here. I called them twice about this issue every week it was late. Every time I called, they said it will arrive in 3 days. It took 5 weeks for me to get it. Once it is finally in my possession I use it for only 2 weeks. At some point, I had 2 dollars left to spend. I went to 2 places and each one said it was being declined. Went online and discovered an unknown charge that said it was a debit plan fee. I had a cow. I called them to dispute it twice. One lady answered and somehow our call was disconnected.

First of all, I find it very interesting how whoever is responding to these only answers the ones that are giving this piece of crap company a good review. Whoever is giving this company a good review should be taken out somewhere and flogged publicly lol. I have been w/ NetSpend for a very long time. At least a decade so I'm used to the crappy customer service agents who neither speak or understand English, the long hold times, the constant ignorance, and even the repetitive meaningless apologies (which is why I rarely call these folks), but what I went thru today really takes the cake:

I have been with this company since 2010. I am a disabled student and have loaded thousand of dollars on my card when God blesses my finances. These people never do their job. They are not thurl and lie a lot. I haven't spoken with a supervisor yet. My supervisor just complained about her experience during tax. They double charge on monthly fees and are just ridiculous.

I manage my finances a lot better with NetSpend. I've had it for almost 10 years and I use it all the time. I use it to pay bills and make online purchases which is very convenient. I also use both their direct deposit and reload locations pretty often. Twice when somebody tried to use my card, NetSpend found out about it and let me know before it even happened. Everybody should have one. I like it and I love it. I'll recommend it to anybody that I talk to about cards.

I placed an online order. Never received my products and been fighting to get my money back.

I've used PayPal for a while and needed a way to get my checks. I figured that NetSpend had prepaid cards that linked into PayPal, which connects to my PayPal account, and I believed it would be like a debit card. I pay about five dollars a month for it. I know that I can't overdraw so it's a big plus. So in case I have to get gas and I don't know exactly how much, they suggest pump whatever is left inside the account and that's it. Sometimes it will overdraft, and it will wait until the next direct deposit gets in, but it won't go over 5 bucks. The only inconvenience is that the magnetic strip isn't that great. I had a problem with my first card, so I got a new one and certain machines have no problem with it. I’m already even having problems with the brand new card.

Setup account. Sent documentation. Was told it was older than one month, so wasn't acceptable. T&Cs says that withdrawal possible without validation. Linked it to PayPal & Amazon. Tried to make purchase with Amazon. Declined. Next day, couldn't log in to account. Phoned in. Was told account was closed, and that check was in the mail. Was told that I had tried to use card with fraudulent websites (!!!), and that my documentation was invalid (site had previously told me that I had until 28/3 to submit) and that I was a "high risk" customer, and so would be barred from ever doing business with them again.

I wanted to get my check earlier and so I signed up with NetSpend. They get it three days before my regular government check. My bills are due on the 3rd and since they give my check on the 1st, that helps me out a lot in paying. I get my money through direct deposit, and if I have any extra money, I just put it on my card through reload. The card helped me when I got it and it helped my wife too because they gave us a refund on that card. Then when I had recommended it to somebody, I had some money. It was just good stuff and they’re great. I get my money on time, that’s why I like them.

I am very unsatisfied with Netspend prepaid MasterCard because they claim that the reason why they had closed my account was due to suspicious fraudulent activity. I did not consent Netspend to closed my account and now my bills are passed overdue including rent. They had lied to me repeatedly when I asked them about my funds. Hence however; they owe me $1,042 dollars on one card and $464 something dollars on my Brinks card which also affiliated with Netspend Corporation. The company closed my account on February 29 2016 and wanted them to try to reopen my account back up which they first told me that they will send me a check in the mail five to ten business days whereas just yesterday they gave me a different story stating that they send my direct deposit back to the Social Security Administration.

I filed my taxes thru TurboTax on 3/07/16 and was offered a NetSpend prepaid Visa card as an option to receive my refund up to 2 days faster. I received an email from NetSpend on 3/14/16 that my refund was deposited onto the card that I had not yet received. I waited an additional 2 days and called NetSpend. I was assured that I would be receiving my card on the following day, which was to be 10 business days. Again, it did not arrive. Again, I called NetSpend. I was told that the card will arrive tomorrow! I explained that I was told that previous day.

I needed a debit card but I didn’t want to go to a bank so I contacted NetSpend. Since using it, I don’t go overboard and don’t have to pay any overdraft fees. Also, I am able to get my money two days after I deposit. It gives me savings too. It’s very convenient to use for making online purchases and bills payment. I like it and it’s very easy to do direct deposit. However, I had a bad experience with their team. I was on overdraft but I put the money in before it hits. They were holding about $15 from January 2nd and I asked them in February to release it. The girl told me she can’t release it because she has to wait. I asked her, “Wait for what? I’m covered.” I asked her to put me along to her manager. She has hooked me on to her manager and he hung up on me, a lot. I kept calling back and they were unable to release it until 3 days later. Nevertheless, I don’t know a very good choice other than NetSpend.

It’s easy to pay bills. My NetSpend was set up because they say you get the check a day earlier. There used to be a time when I know that I would get my check like one o’clock during the day, but now it’s gone to 10 or 11 o’clock at night, which I don’t understand. They don’t give me my check on time now. So I’m not happy with it. I did the reload one time and it cost me too much money so I don’t do it anymore. The fees had also gone up and it costs so much to get money at the machine so the best thing is to go to the store and ask if we have to get a cash back.

I've had a NetSpend card for a couple of months now and I got their frigging app and it does not tell you when you are at a positive balance or a negative - there's nothing to tell you. But I called to confirm my balance before making a withdrawal to find out that I somehow have a negative balance which 10 minutes before I had a positive balance. But it changed over the five minutes I was on the phone with them, it went from a positive to a negative. NetSpend likes to play games with people's money.

NetSpend is a great card! Not only do you get your direct deposit up to 2 days earlier than everyone else, but their customer service has always been great! My youngest daughter now has the card and is also happy! Keep up the good work NetSpend!

NetSpend was good for the first 4 years but this year I lost some of my tax return from my account. After I filed a claim /dispute, I didn't get an answer from them. I sent another email to them only to find out they decided to close my account and not allow me to have any further accounts with them. They said it was because of suspicious activity and it was for my own protection of identity theft. As for the money? No intention of reimbursement. Now I have to wait for the letter NetSpend is gonna be sending out to show me the actions that were taken during investigation and how they came to their conclusion.

I've been using NetSpend for years. It gives me all my nerves when managing my finances. It tells me when I used my card so I like that. The fee is not high. They got the overdraft protection and they already have a death benefit now on the card. I pay my bills and make online purchases with it and frequently do direct deposit. It's convenient and the process is easy. The NetSpend people are always very friendly and helpful.

NetSpend has been always there for me and my family. I was living in Colombia South America and NetSpend has my money available there by using ATM anywhere in that Country. I remember one time using Citibank ATM the machine never gave me the money I requested. I call NetSpend, follow the instructions and wrote a claim and my problem was investigated by MetaBank Security and my money was given back to me in short period of time. NetSpend Ace Elite and MetaBank are a good consumers team.

Love NetSpend so much. I have had my account since 2010 and have never had trouble using my card or a problem with my account and if and when I need a new card, I just call or get online and order a new card and it is sent to me in just a few days. I don't know what I would do without my NetSpend. Have recommended it to several friends and family members.

NETSPEND is a company I really wish I never came across. I'm currently looking for a new bank or card company to go with because I have had so many issues with and they do not resolve any of the issues.

Do yourself a favor and just go get a Serve or Bluebird card. Their security team closed my account for no reason. I have my tax refund in my account, and they said it will take 1 month for me to get it by mail. Big headache and hassle. Don't open a NetSpend account.

I want people to know not to use Netspend prepaid cards to store your money. I have had nothing but problems since the start of the year. First, in January, they detected a "fraudulent charge" (which I did point out) and instantly blocked my account and all access to the money I had in there which was about $400. I did not ask them to do this, but I understand they are trying to protect me. I was simply questioning the charge, I did not want to BLOCK my account. They told me not to worry and that they "expedited" a new card to me. I went almost 3 weeks with no money, as my checks get deposited directly into my account. It took 3 WEEKS to get my new card. Luckily I had someone to support me throughout those weeks.

Still waiting on my new debit card!!! 35 minutes on hold because I was told I'd receive my card today. I need the tracking. I'm getting the run around since I expedited at 25$. I was refunded $25. Expected card and get an email that I won't get it till tomorrow. No one can track my card.

If I ever need cash, I can go up to an ACE and get cash off the NetSpend card. Since it's a prepaid card, if I don't have the money, I don't spend. I also like the online banking and the new function where I can deposit checks electronically, which is cool and very easy and convenient. Occasionally, I've changed the password and forgot it, so I got locked out of my account online and had to call their customer support to get it unlocked. Other than this, I don't have any issues. It's been fantastic with NetSpend.

I've been able to pay my bills on time and make online purchases with my NetSpend card, so it's great and very convenient. I use the direct deposit option more frequently. The team at NetSpend gave me step-by-step directions on how to add someone to my account. I have experienced their honesty -- they took out double the monthly fee and automatically refunded this back the same day. I asked them what it was about because I had no idea and then they explained to me what it was for.

Since using the NetSpend card, my money comes faster and I'm able to pay my bills and credit faster. I've been using it to make online purchases too. The team at NetSpend are friendly. I just don't know if they understand what the rules are all about, as far as me receiving my cash earlier like I'm supposed to. It started coming in one day before or on the same day. I’m supposed to get my cash two days earlier. And it's not only one of the accounts, it would be one or the other account. So, I was telling them if they are two-days fast card or one-day card. Because of what I'm paying for it, then I wanna receive it when I'm supposed to. They couldn't fix this issue and they were telling me that if that's the day I got it, then that's the day my job posted it. They're telling me to do all the research.

I needed an account and NetSpend seemed to work. I work and pay every week and everything's okay. I can pay two days earlier which is a plus and it’s convenient. I use the direct deposit more frequently and it's extremely easy. The only complicated experience I had with them was when I lost my card. They didn’t seem too knowledgeable about what was going on. Other than that, every other experience has been pretty okay and I enjoy it.

I’ve been in Texas for a while and I’ve seen NetSpend cards in a lot of places, so I decided to try them. I had used them and haven’t had any problems. A friend had told me they use them, too. They are accepted everywhere so it’s convenient. I use both direct deposit and reload locations, and now they got them at Walgreens. I like their Anytime Alerts on my phone as well. I called them when I had a purchase that I didn’t authorize and they took care of it properly. I love talking to their guys, I like their attitudes. They didn’t make me feel stupid and it’s real nice. I’d recommend them to everybody.

I thought they were all good too, I even referred five of my friends. Now I'm going to tell them not to even use the card anymore. My money was stolen and they talking about that they determined that it wasn't. Why would I make a claim if it wasn't and make myself look stupid? I should have listened to the other complaints about this company. I'm so upset right now. Now I'm out of almost five hundred dollars.

I filed my taxes and it came through on my NetSpend card. I like having the card because I get paid earlier and can pay my bills through it. It also shows me each time I have a transaction through the email that comes to my phone. It’s very convenient. My direct deposit comes through it too. I've talked to their guys quite a few times. One time, my card had been hacked and they helped me with that. Overall, I’ve enjoyed the experience with NetSpend.

There is no rhyme or reason for the way that Netspend posts direct deposits. This is the second time that Netspend has done this to me. If my direct deposit ever loads I will be withdrawing my funds and closing this account. Customer service is absolutely worthless. I explained that Thursday is my payday and the only response was "there is nothing pending". I have already verified with my employer that that the funds were actually sent on Monday. Since when does it take 3 days to receive a direct deposit. Consumers beware! Stay away from Netspend!

I was using a bank then when my sister got scammed out of some money and I noticed how fast it was for her to recover her money from NetSpend. That made me think about getting a NetSpend myself. So far, I haven't been able to manage my finances yet because I make credit card payments with it. And NetSpend won't release the money even when funds were available and it's building up my credit. It doesn't happen everytime but it's definitely happened more than once. I also tried to get a loan but I couldn't get it because they didn't send the paper check, they direct deposited it. Because of what kind of card it is they wouldn’t do it.

I used TurboTax to do my refund this year and it was automatically deposited onto a NetSpend card. After 3 weeks, never got the card. Money has been deposited onto the card and the funds are there but have no card to access it. Couldn't get a hold of NetSpend without a card so had to go purchase one in order to even call them! After talking to them multiple times over another week, and getting the runaround (including them telling me that they will transfer the funds but they never did), they say that they will expedite a card and it will be there next day. It is now 2 days later and still no card. There is nothing I can do but wait. Horrible service. All a scam. I see now that I am not the only one this has happened to. They're probably collecting interest on all this money that doesn't belong to them and making people wait to get theirs.

Netspend has made it easier to manage my finances because I can pay bills online with my card. It's very convenient and easy. But the reps are not very fluent in English and I hate dealing with them. They should hire better customer service people. I would recommend them to my friends as long as they don't have to deal with customer service a lot. If you have to deal with the reps, they're not so great. But for direct deposit and when you don't have to contact the customer service reps, NetSpend is great!

I can use NetSpend basically anywhere. I use it to pay bills and make online purchases. It's very convenient and dealing with their team has all been good. I use their direct deposit option more than anything but I also use the reload locations. The only reload place I have found around where I live is either the NetSpend store or HEB, they don't charge when depositing cash. But at ACE place, they charge you to put cash on there. Overall, my experience with NetSpend has been good. But I’d like to know why it says that you can get your deposits five days early and I still have not yet gotten one of my deposits.

I applied for my NetSpend card when I filed for my tax refund. 19 days later, I find out $2500 was stolen from my account before I even got a card, which just arrived today. The original routing# and account# I was given when I applied were no good I was told. Then two more cards came in the mail after a long phone call with customer service. Neither one of those was good either. After waiting AGAIN, a card came today with $600 on it instead of $3200. They said I transferred $1500 on Sat and $1000 on Sun, BEFORE I EVEN HAD ACCESS TO MY CARD NUMBER! So now I have to go through filing a complaint and waiting 10-90 days for them to investigate, meanwhile I can't pay my bills. If anyone is interested in filing a class action lawsuit, contact me at **.

NetSpend advertises getting your direct deposit UP to 2 days early, which is nice... When it happens. The direct deposit is never consistent. I do realize it is dependent on the Social Security Administration sending the deposit information to NetSpend. However, many times I haven't received my deposit until AFTER I went would have received a mailed check from Social Security. I cannot count on a consistent day and or time my direct deposit will credit. So I am constantly anxious about getting late charges on bills that are due on a consistent date.

I ordered my card 20 days ago and still not here!!! The customer service reps cannot speak proper English. They were repetitive. None of them understood the question I was asking. They just kept saying the same thing over and over. They hung up on me multiple times and kept me on hold for an hour. When I asked to talk to a manager they denied me! My card never showed up. They told me they are expediting it. It never came, then they said they would overnight it through the air and supposed to be here today. My money was deposited 15 days ago. This is discouraging and disappointing.

Last month I had a big problem. There was $50 missing from my account and NetSpend said that it was added back on but was not. I spent the whole day with NetSpend people and they still said that it showed that they've put the money back which didn't show when I checked on my phone and online. I was very upset. Also, I subscribed and unsubscribed to Kids Live Safe one time because I've had a problem with them. Now every once in a while Kids Live Safe keeps taking off $30 from my account, which they did again this month. I told NetSpend a long time ago not to let Kids Live Safe take money off my account and still they allowed it and they're supposed to be adding back that $30 but said it would take up to 5 days.

I used to do my taxes the old-fashioned way, but I heard fantastic things about TurboTax and how easy it was to get my taxes done. As I was about to finish the process, it was recommended that I try a prepaid Visa from NetSpend and I cannot tell you how much I regret this. I did my taxes on February 19th. I received an email from NetSpend themselves on the evening of Friday, February 26th that my refund had been deposited. At this point however, I had not received my card in the mail, so I tried logging into my NetSpend account online to see if the money was indeed deposited and it was. This is where the nightmare starts however. Later that day, I try logging back into my NetSpend account to see if I can transfer some money to my credit union while I waited for my card to arrive, but to my surprise, I was suddenly locked out of my own account! I call NetSpend immediately and was told that a fraud alert had been placed on my account.

I use NetSpend for my taxes and online shopping. I had three refunds issued to me... 2 from Barnes and Noble and 1 from Redbox BUT NetSpend has not put the money back on my debit card. It has been over two weeks. I was told 24 to 72 hours. Every single time I call I get disconnected and cannot seem to reach a resolution. I called the companies and they told me I have to contact NetSpend as the money was refunded and it's now up to the bank when I get the money back. I also noticed that on a few purchases the amount removed from my debit was greater than the amount I spent. So where's that money going? I now have to go through each and every purchase and add it all up. I want my money from my refunds NOW. THIS IS RIDICULOUS. Since I can't seem to resolve this over the phone I may be contacting a lawyer. You are stealing from me as far as I'm concerned.

The only thing that needs to update is sending the text messages when you put money on your card. And let you know how much is left on your card. The past couple times I've loaded money on my card I didn't received a message at all. Thanks.

I needed another outside card, especially one that give my payroll a little quicker, so I decided to go with NetSpend. I can't spend what I don't have so that helped me in managing my finances. Being able to pay bills and make purchases online using my card is pretty convenient. I've had little issues but nothing that couldn't be overcome. Something came up one time with an online purchase that didn't follow the timelines of what was being presented to me. I wasn't thrilled with the overall outcome but it's okay. The other thing is, I hope they would stop charging $1 for every transaction. I'd rather be charged $10 fee each month. On top of it, they also charge an additional fee to use their ATM. But, it's been a business partnership with them wherein I get my money faster and they get fees, so everybody's happy.

I like the idea of having NetSpend to help me budget my money a little bit differently. I get an alert every time I spend the money I put in it and it helps me to manage and not go into my savings account as much. When I was working, I get my money a few days earlier than payday. It was real good because I could take care of things before payday and by the time payday hit, I had already taken care of my responsibilities. I also use the card for online purchases but it's starting to become inconvenient for me because now I do more shopping online than trying to go out to a store and find something.

I’ve had NetSpend for a few years now. I tried them because I needed a card so I can have direct deposit. It's fast, easy to have and to use. It's convenient because I don’t have to mess with all the bank numbers. I don't have to worry about overspending and getting a lot of overdraft charges, so it keeps me in check with what I got. They’ve also been very helpful when I’ve had questions in the past about my account. At one point I forgot my routing number and I needed it and they were able to get all the information for me right away. My only issue is the fees that they charge me when I withdraw my own money, on top of the surcharge that I'm already paying when I'm using an ATM. I think that’s a little wrong.

I would not recommend this company to anyone who wants to receive their tax refund faster! It has been 16 days since I filed my taxes and they told me my card was sent on the 15th. My refund has since been issued and deposited to my card but still no card! I will not be a repeat customer next year.

This has been a horrible and difficult experience. My son was added to my husband's card and he had to go through hell and still nothing is done like seriously.

NetSpend is a good company. Having their card is convenient because I like to shop online. It’s fine for everything. Also, they have no monthly charges and they have fast direct deposit where I get my pay two days before. Their customer service always gets my problems solved. When I email them, they email me back.

On 02/25/16 I was alerted by NetSpend that my account was closed due to fraudulent activity. At the present time, I have close to $2K in the account which funds had been deposited by my employer. NetSpend policy is to have a letter of indemnity sent to them requesting that the funds be returned to them with information applicable to my account with NetSpend. NetSpend informed me that it will take 20 business days to return the funds back to my employer which I deemed unacceptable. It is very unprofessional and disrespectful to any person to hold funds that do not belong to them for such a period of time.

I'd recommend NetSpend. I've had it since 2008 and it has been very convenient for online purchases.

I have been a loyal NetSpend customer for ten years. I swear by them. I was so impressed that I cancelled my traditional bank accounts and had my employer direct deposit my checks right to NetSpend. For years they were like clockwork always making my paycheck available by 5 pm two business days prior to my scheduled pay date. Over the past two months, that is no longer the case and I think I know why. You see whenever I get paid I always go to a teller at Chase Bank and pay the 2.50 fee to withdraw my check. I think NetSpend got tire of this and now they are crediting my account at 11:50 pm to make certain I can't go to the bank till the next day. For that I will stay with the local credit union. I know it's not my employer because I checked and they have made no changes. Can I file a complaint with myself banking commission.

You are charged $4 to load money onto the card, and a dollar or two every time you make a purchase. I put $50 on my card, linked it to PayPal, PayPal make small withdrawal of $1.95, NetSpend takes a dollar, PayPal return the withdrawal, NetSpend take a dollar, and then I did not have enough money left to make the original purchase I wanted to make. So I made three small purchases, out of the $54 that it cost me to load 50 onto the card I got to spend 45 of it. NetSpend at $9 that is way too much. If you need to load money on PayPal use at the register and only cost $4 and puts money directly into your PayPal account which is not charged $1 every time you make a purchase. As far as I'm concerned NetSpend takes advantage of the poor. They are a bunch of thieves. Will never use them again, will tell everybody I know never to use them.

My interactions with NetSpend were horrible. There’s hardly anybody who speaks or understands English and I don’t like to call again. But other than that, since using NetSpend, it is a lot easier to manage my finances and my paycheck comes quicker. I have also been using them to pay bills and buy online, and it is very convenient.

I filed my taxes with TurboTax who recommend NetSpend card to receive your refund a little faster. This was a lie, the card was mailed on 2/8 but I never received it, so another card was order on 2/22 and it supposed to arrive in 1-2 business. But as of today customer service says my card still has been NOT been shipped and no tracking number can be provided. My funds were deposited on 2/15. I need this money to pay rent I'm going to be homeless. Customer service and supervisors are no help they only repeat the same information. They keep telling I'll receive my card today but yet it has not been shipped.

When I went to cash a check at Cashland, they said I could load it in NetSpend. Since using it, I can go online and see how my finances were spent as they give a pie chart on where I'm spending money. I like that my money usually goes in the day before our payday as I'm on direct deposit and that I get alerts too as to when it goes in. Sometimes, if I have extra I also load money. As PayPal is connected to the card, I don't have to give my information all the time when I purchase online. A few months ago I lost my card and so they were very good at cancelling my card and in sending out a new one within a day or two. I appreciated that as all my money was there.

I like NetSpend and I've recommended it to several friends. I like to get paid through it, and it's convenient purchasing online. There was one instance where there was a charge to my card. They stopped the charge and put a block on my card before any money could come out of my account which I greatly appreciated. The process was a little difficult, though. I didn't know about it until I went to go use my card. But other than that, it was good.

When I used to work, I was cashing my checks at one of those loan places in Flagstaff and they got me on NetSpend. It was easier for me back then to load money with NetSpend. I have my son on it now and he uses it for direct deposit. However, when I tried reloading in Flagstaff, they said they don't reload there at all. Also, I didn't like the gas part at the gas pump because they automatically took out $50 even if I didn't do the $50.

I've been with NetSpend for a long time and financing is much easier with them. I like the overdraft protection and the cash back rewards. The card is very convenient because nobody else can use it - it is secure. I also haven't had any problems with the NetSpend team. It's been a very good experience with NetSpend.

The ATM machine took my money and I needed to get a refund, then a family member told me about NetSpend so I contacted them. But their process took me about a month and it was terrible. I've had the card for a couple of years so I do my taxes on it sometimes and transfer money through it. Anything I can do at a regular bank. I also made online purchases and paid a couple of bills online. It's pretty convenient. However, I noticed that if I try to take out a certain amount, they make me show a couple of different forms of ID. I also never reload because I think they charge the reload but they're definitely great. They're awesome and has been helping me for years.

It was a lot easier for me to get my social security deposit through NetSpend. With them, I get it five days sooner. Also, the reps have been very helpful whenever I've had any problems.

I have had my NetSpend account for a bit over a year and recently have unfortunately experienced fraud. My debit card information (not actual card) was stolen and someone spent over 5k in Chihuahua Mexico. I was all the while spending money with both of my account cards in San Antonio however NetSpend's fraud department somehow failed to catch any criminal activity nor notify me of OVER 40 criminal charges including $900 purchases in a foreign country at the same exact time as I used both cards as normal.

I love the fact that with NetSpend, I get paid two days earlier as far as my payroll check. I also love paying my bills online because it's extremely convenient and they send me a text alert right after the transaction's been posted. I’ve been with them for a long time and I’ve had a lot of problems with the overdraft fees, but now I’ve got a handle on that. They do give a grace period so that’s good.

With my NetSpend card I'm able to do many things as one has to have one to function in this world. It makes me more conscious of what I'm doing and gives me an idea of where my money's being spent. It is also extremely convenient to use for paying bills or making online purchases. It’s a great way for people to get back into the world of credit and online banking when they’ve had a few mistakes in their lives.

NetSpend has been the best prepaid card I ever had. I have had NetSpend card for 10 years plus and plan to have it for 10 more years plus. I highly recommend this card. A+...

Netspend is convenient. I utilize it for travel and online purchase and in a couple of other aspects as well. My mother and sister have the card and they didn't have checking accounts with large banks and then my youngest son who was in college also has a card. So whenever they would need money, instead of utilizing like Western Union or MoneyGram, I just transfer money directly to their cards.

I've been a TurboTax customer for years. This year they recommended that I put my refund on a NetSpend card for faster service. NetSpend said that I would receive my card in 7 to 10 business days and it's been over sixteen days and nothing yet. They do not track their cards. They are very unprofessional. Please save yourself a headache and just do not deal with them at all.

Very happy with the convenience of NetSpend. I have several employers, they all deposit my pay into one account.

In the beginning I was happy. I've been with NetSpend for over six years. When I first started, I can load $10 and call it a day for $1.50. But now, you can load anything $10 and up and they charge $2.50 to load the card. Then, even if you're on a payment plan, they still charge $2.50 for using the ATM opposed to what the ATM charge is. All together, if I want to pay $20 then I'll spend almost $26. Then they used to give a $10 cushion and a fee if you overdraft, which is less if it was an emergency, and now they don't. NetSpend doesn't offer too much of anything anymore without upping whatever you have to pay.

I initially got my NetSpend card because of the ease of using it and I had location close to me. But now I don't like it anymore because it's hard to reload. I didn't notice at the beginning because I had a couple of ACE locations in my area where I could load and reload for free. When those closed down, I can go to 7-11 but I pay a high fee. When spending with the card, the auto-pay kills you. It's sucking out your account. And their telephone line sucks when calling them. The people are very hard to understand most times.

I'll be as fair as possible. Let me start off with saying that their entire business has this entire feeling that they are running a scam. Hidden fees are everywhere. I filed my taxes at the beginning of February and it took them about a week to even mail out my card originally. My friend filed same day as me and she received her card the day she got her return. Her and I got our returns at the same time. When I called to find out what was happening with my card, I was answered by someone who didn't speak enough English to be working a call center to help people who spoke fluent English. When talking to this lady, she gave me a couple of options to get my money faster. I can either buy a new card from a store that offered their cards or transfer it to a bank account in my name. Forgetting that my pay card for work is technically a bank account I chose the easier option: get a NetSpend card.

I have submitted a recent email in regards to accessing my account to avoid losing my apartment, which I see has been deliberately ignored, for which now I am facing being put in the street. I am very disappointed in NetSpend's poor handling of this matter.

The card helps me not to overdraw and overspend. We had an incident where somebody started charging our card when we were at home, and immediately NetSpend closed it down and they were quick to resolve the situation, and gave us our money back. It's super convenient to use the card for paying bills and purchasing online. Everybody at NetSpend has always been super friendly, quick to help, and I don’t have to be on the phone very long.

I needed to have my social security deposited, so I went with NetSpend. The reps have all been good. I created direct access on the internet to my account. It's very convenient to use for making online purchases or paying bills. Sometimes I use the reload locations that are very near to me.

I have held my NetSpend account card for a while and I have used it many times without any problems. I am so very satisfied with this card and this company (NetSpend).

Have not used my NetSpend card since 2014. I want to set up direct deposit for a new job tomorrow. Made an online profile and that say my account is active but I can't get ahold of anyone to verify that it still is so I guess I may not be going back to NetSpend.

I enjoy my NetSpend account. I pay bills with it and each week I deposit a little more than what my bills are and before you know it, I have a nice nest egg!

I recently was forced into this card from Moneytree, the old ION Visa was no longer being used by them. This new card from NetSpend is filled with stupid usage fees, a fee every time you use it to pay a bill on the internet, it is stupid. I just signed up for a new card from Wal-Mart. I have already signed up to have my direct deposit moved from this card to the new one. I will be canceling it here in another 2 weeks. DO NOT GET THIS CARD, IT WILL COST YOU WAYYY TOOO MUCH MONEY.

The problem is rental agencies not accepting card for car rentals. Other than that I am very pleased with all my card has done for me.

I am able to receive my paychecks faster and send money to my son. My teenage son has one too. It's great to know wherever he is I can transfer funds to him. I order online and have confidence in Netspend.

I believe this debit service card as of now would come highly recommended as a means of controlling cost, paying debts, and keeping balanced monthly accounts while not incurring great cost in the process.

Very satisfied with the service. I receive my direct deposit immediately. Receive daily updates.

I've had NetSpend for about 8 yrs. I'm happy.

I had an account at a very well known bank for years. My paychecks were direct deposited and I used my bank card for purchases in-store, online, bill pay, etc. Then things changed and I was being slammed with insufficient fund fees left and right. My banking habits hadn't changed, but my bank's integrity did. They started to juggle things around so I had holds on my direct deposit pay. My pay would be in my account, I would withdraw from the ATM to have some cash on hand, my automatic bill pay would make deductions, I'd shop at the store, and every one of these transactions had a $35 fee. I would speak to customer service on the 800 number and they would straighten things out. Regardless, it kept occurring and the fees stuck. The way the computer juggled my transactions, made it look like my money wasn't available, when it definitely was.

NetSpend was local and easy to set up so I chose the company. It's been very helpful and convenient to be able to get bills paid with it. I use the direct deposit and it's good because it's usually earlier than what it would be if I went into a regular account.

I love having a Netspend card. Easy access, reliable, purchasing is awesome. Never had problems. I have bought one for my older kids. This enables me to wire transfer money to them.

I am currently waiting (48hrs) to find out where my refund is! The IRS has cleared it saying it has been sent and NetSpend is still saying it's not there. This is my first year using it for my refund however my payroll comes to this card. I am highly upset because I don't have answers or my money. How long does it actually take?

Still new to Netspend, I appreciate the text and email notifications about my balance and purchases. I'm getting ready to open up a savings account, as I feel confident that this will work very much in my favor. I would totally recommend this to a friend who's tired of the many charges in our financial institutions!

I've had problems with unauthorized transactions in the past, but customer service was always nice and able to solve my problems, even getting my money returned. I feel comfortable and secure knowing that money I put on the card will be safe and returned if anything happens.