Netspend Reviews

I received a NetSpend card as a gift and tried to use it. The store told me I couldn't use the card as it wasn't activated. So I tried activating it. I was on the phone for 45 minutes with 3 different customer representatives. One told me I didn't know the year it was purchased so I was out of luck. Two times I was disconnected right when I thought I was going to be able to have it activated. Called back later and that customer rep told me she was locked out of my account and could not send me to a supervisor. She then told me to go online so I did.

My truck driver son told me about NetSpend. We were gonna send my nephew to New York for his graduation class and we thought we needed to make sure he had money. He didn’t have a bank account, so that’s what we bought him NetSpend for. He took it with him and had a good experience. He never ran out of money. We could send him money on that card, and that’s the first time I ever used one of those cards.

NetSpend will not send a card after several attempts. They will not allow me to transfer the funds in my account to a prepaid card either. They have horrible customer service! Avoid them at all cost. I have been calling several times and each time they say something new about why I cannot access the money in my account. They were suppose to send a card 2 months ago! Still I have received NOTHING! I asked to speak to a supervisor and get nothing. This is very sad and I will continue to notify everyone to avoid this company because they do not care about their customers.

I provide them with sensitive information and then that information just disappears and you wonder who has your social security number and birthday date. They can't provide info as to where it is. I have had so many positive experiences it took me a long time to realize they are crooks. Good luck to anyone dealing with this company you're going to need it. I hope it works out better for you than it did for me.

This has been resolved, I received my referral bonus. I give a 3 star rating because of the pain it was to get it and the outlandish fees associated with this card.

I have NetSpend/Ace Elite for over 10 years. I have loved it. Every dispute that I have ever had was taken care of quickly and to my satisfaction, even when I was not pleased and wanted something different to happened it was explained to be. The only reason why I am no longer exclusive and only bank with them was that I got a new job and they did not recognize them as a bank, and would not let me set up direct deposit. It was very disappointing. I still use them for my online actions because I trust them very much.

I have been on and off the phone again for 4days trying to add my husband to my account so that we could get our taxes. Getting numerous emails to call them so we could resolve the issue. Many "supervisors" I talk to many workers I talk to ALL said different things. None making sense. I sent them everything they needed ID, social, proof of address. They kept saying "they didn't receive it. It wasn't approved." Then they said it was pending. One guy promised to have the hold lifted nothing. Four days later. Nothing still the same runaround. Thank God our check got sent back to the IRS so maybe now we can actually receive our money. NetSpend is the WORST company I have ever dealt with and would not recommend them to my worst enemy. They are horrible. Their customer service and so called supervisors are some of the dumbest people I have ever spoken to. If I was you DO NOT USE NETSPEND.

I have been a customer for over 10 years. I have not had an issue with NetSpend. They have always help me. If you need help from them they are there with anything. Thank you for being so kind to me and my family.

I got NetSpend because my daughter and a niece had one and they are in different places and they've got a lot of options that I can get money to them without them having to go anywhere. It doesn't cost anything to have money from my card to theirs, and it's convenient with my daughter. Plus, I'm retired so I get paid once a month and I get that earlier. I've got some bills that come before the first of the month, and this allows me to be able to take care of them without being late.

As a departing gift from my previous employer, I was presented with a NetSpend Visa Debit Card. Here are the facts/history: Initially I was told by the person who purchased the card that I didn’t need to activate the card, just use it. However, when I tried to use the card at McDonald’s for $2.00, I told the purchase would not go through/did not work. So then I thought, maybe I need to activate the card. Using the online instruction on the packaging the card came in, I put in all my information (which I don’t think should be required, just to activate/use the card), and I received a message that my request to activate the card could not be processed and I need to call 1-866-387-7363 to speak with a customer representative.

My employer was converting from paper checks to direct deposits and I needed a NetSpend account. Plus I didn’t like the fact that there were fees associated with banks, so I thought that NetSpend would be an economical way to go. I’m disabled now and I don't work anymore, and it's a nice benefit that I get my direct deposits sooner than the date that I’m supposed to. I’ve also had dealings with customer service several times and the experiences have been positive and top-notch.

When I needed a debit card for a direct deposit, I got Netspend and have been with them for years now. Aside from direct deposit, I also use their reload locations sometimes. Since using the card, I can get my paycheck two days early. The only thing is that I’m having problems with logging in my account. It keeps saying that I’ve got an invalid password or username. So I got to call Netspend and get a temporary password in order to log in to my account. They gave me a password, but I shouldn’t have to keep calling them just to get a temporary password. Other than that, everything else has been alright.

My card had expired. Normally they send me one in a timely manner. This time they sent the wrong card for account I'm using. I called to just get it connected to the account I was using and I understand why they couldn't. They said they would send new card for account that was expired. Found out two weeks later they did not order new card so I had to transfer money again. After many years I've just had my first disappointment.

I've been a NetSpend customer for five years now and I like the service up until recently. I'm spending a lot of money by getting double charged and I'm not happy with it. When I check my account, I get charged for a dollar and when I go to an ATM, not only will it charge me but another $2.50 is going to come out as well. So I'm basically spending almost $6 or $7 getting money off of my account which is crazy. I wish customers only get charged once. It's gotten to the point where I don't want to call and I don't want to go online. I use their direct deposit and anytime I had to speak to anybody, they've been nice in explaining things to me and I understand what they're saying. However, with the recent changes, it's costing me more. Other than that, I'm very satisfied.

I like the direct deposit and have the overdraft protection on my NetSpend. I like being able to pay my bills with it and information is secured. I had an incident where I had misplaced my card but I might have dropped it and it just got destroyed. It was a while after I had reported that in, where I had a new card sent to me. And then I went out of town and they blocked my card. I had to call them and they said that was the reason why. Which was understandable, but I needed my money. They took the block right off when I spoke with them on the phone. They're very helpful and quick to respond and try to help me as much as they could. NetSpend works out for me and I've been with them ever since.

Never, and I mean NEVER use a card from this company!!! Literally every time you use it they charge you $2.00!!! If you buy a $2.00 drink, you just spent $4.00. I recently put $250 on a card not knowing this fact and every bit of $50 of that money went to their pockets. Now I'm broke and realizing they basically stole. This company is complete **. They hide this fee so that you don't know what you are signing up for. ** these people and this company. RUN before these greedy, pieces of **, rat bastards STEAL your money too. Go to hell NetSpend. Worst company on planet earth.

I’ve been with Netspend for 10 years and I haven’t had any desire to do other banking since then. Also, signing up with Netspend was easier compared to the others. I just went online and they sent me a card. They're more reputable too. I was once double charged for something and I messaged Netspend through the site and they got back to me within one hour, told me that once the charge went through, the other one would drop off. So when there’s pending charges, just like with the bank, the money is not available. But it got resolved quickly.

I got NetSpend mainly because of the early pay and I've been a customer for 12 years. I enjoy its feature for not going overdraft. Reload locations tend to be around now, but I use only one location, which is the H-E-B. The only run in I had with NetSpend that I haven't been quite fond about is that I requested about three weeks ago for a copy of my bank statements for the last three months to be emailed to me. They charged me twice for it, but I never received the email. And still, to this day, I haven't received the email, which cost me a deadline on what I was supposed to turn it in for and cost me what I was trying to do. It was a runaround after runaround. Even so, I'm very satisfied with NetSpend and I wouldn't change anything.

On 2/25/17 I made a purchase over the phone with Kay Jewelers, the transaction was never completed on their side due to a website error so I never received an order or an order number because it essentially never went through but NetSpend took the money out of my account. I was told it would take 3-5 business days for the charge to drop off, it's been 8 business days. I called NetSpend today and was told I need to get a letter from Kay Jeweler claiming they will not collect any portion of the said transaction they have no record of. This was not a small amount of money and find it ridiculous that NetSpend is asking me to go to a huge company and get a letter. Give me my money back!

I ran and got this card on my lunch break because I needed online currency FAST. My bank was closed and I couldn't deposit money til the next day. I loaded 50 bucks on the card, so I could get it to my husband in another state in an emergency. Well this company could not get their crap together, and I had to send personal information to them, which I did not want to do, and still it is going to take til tomorrow sometime to get access to the money. This is the most pathetic crap I have ever had to go through. I will NEVER again use NetSpend. EVER, and I will make sure that I post on social media, as well as tell everyone I know what a crappy experience I had.

I've had a good experience with NetSpend since I've been getting what I win in the games that I play through their card. Also, PayPal has been giving us cashback for all of the establishments we use it on like Lowe's, Home Depot, McDonald's, and Popeye's for $3.29 a meal at the end of the month, and they connected it to NetSpend. However, I don't like them for cutting my business card because they sent back the gift that my family member sent me. Now I can't get the money that I win through games or any money from my other transactions transferred to my card. They said they cut my card because that transaction was unauthorized and that I was suspicious since I had to send the $40 back. I never had anything to do with that. I've been with PayPal through the years.

Overall I'm very happy with NetSpend. I love that I can get my account balances and recent card purchases texted to me. It is such an easy way to keep track of your money. The mobile app is good and transfers always go through. The only negatives with this debit card are: It's not a real bank/checking account. I wish it was. At the end of the day it's still considered a prepaid debit card and sometimes certain companies won't allow you to use it (rental car agencies for example). They don't offer online bill pay. They offer a mobile to mobile transfer but that isn't convenient for what I need bill pay for (my rent is sent to a private owner). Withdrawing cash at ATMs becomes expensive (2.50 charge from NetSpend and another 3.00 from the ATM) plus you can generally only take out 300-500 per time. If I have to take out my monthly rent (or pay a certain bill in cash) that is around 1000.00, that is 10.00-15.00 in fees.

The card tells you you have to register it. We tried registering it online then we received an email that says they wanted our Social Security number and drivers license proof of residence. The company is giving us 30 days to receive this information otherwise they will allow us to use the card. I called multiple times, spoke to a customer service rep and got hung up on twice. Wrote two different emails explaining the situation and they referred me back to the customer service line. So with this company beware. I ended up having to buy another gift card to give away but I'm now stuck with a $50 gift card and a five dollar charge of something I can't use. I can't get any help from this place and I don't know where to go. Buyer beware.

I love it!!! And the customer service really help you!! They are a great company!! Thank you NETSPEND and keep up the good work. You provide a good service for your customers. And the Elite Card... Awesome!!! You are able to get a payday loan if needed.

After trying to purchase a vehicle with my card my funds were frozen. I called customer service they told me the steps I needed to complete to release funds. After doing that, I called back hours later like I was told and talked to a Rep who informed me my pending transaction can't be released because the transaction number wasn't included. The previous Rep gave me instructions that I wrote down and including the transaction number was not part of the instructions. I have ONE pending transaction. Why do I have to wait 30 days for over 3 thousand dollars to be released is beyond me. I will never ever get this card again!! I'm already paying an extensive amount of fees now. I will never allow a company to have this much control over my funds!

I've had NetSpend since 2004 and I've loved it ever since. I spoke with a lot of their reps and they are all sweethearts. They’re really nice and sympathetic to me. With this card benefits include cash coming out and my check going in direct deposit. It’s a debit card so you don’t have to worry about anything because they’re gonna manage your money for you. I do online purchases from my phone because my phone bill is my phone card, and when I pay my bill, they pay my phone and it's really easy. Plus they have cash checking places all around. It’s better than a bank. Overall I would not change them for the world and I would recommend them to anybody. When I get my other cards in the mail I’m gonna transfer everything onto my NetSpend card.

I love my NetSpend card. I get my paycheck loaded faster and they always help when I have a question on my account. No other card is as good as NetSpend. My Speedway points and more! Love it. Gave up Western Union card for NetSpend!

I have been a NetSpend customer for many years now and I LOVE the service receive from NetSpend. I have sent numerous customers to NetSpend. Their customer service is spectacular! The service I receive from NetSpend is particularly valuable, they notify me of upcoming ESTIMATES, usually very accurate of when my deposits will hit the bank. I TRULY recommend NetSpend to everyone that works and has a family. Receiving my checks up to 2 days in advance has been truly miraculous for our family. NetSpend... You ROCK!

OK I returned a item and received a refund to the NetSpend card on a Friday. Called NetSpend, they told it was a block until they verify them with the merchant. Also to speed thing up send the copy of the original receipt and card would be back on in 5 hours. 5 days later I'm still trying to get my 2000$ back. I've heard 100 different stories, been put on hold for God knows many time to get hung up on. It's got to be something done to this company. This is my $ and they will not give it to me. I'm going to call the news and do whatever I can do to expose the illegal business this company is getting away with. Every time I call on hold for hours then they keep telling I have to wait two business day for something that's mine already. They have no right to hold my funds that a retailer refunded to me. Please do not use this company. I'm seeking to get a lawyer so if anyone else have went through the same thing contact me.

I had a lot of trouble since I got married with deposits being in my married name and some in my maiden name. It finally got resolved after 2-3 weeks going back and forth with the documents department and customer service. Some of the customer service reps was not very polite. I like NetSpend but have considered switching but for the card I like it.

On 2/24/17 I electronically transferred $200.00 to my Wells Fargo account a $150.00 deposit to checking and a $50.00 deposit to savings. I didn't see the transaction so I called Netspend customer service and was told the transaction would not process because Netspend does not deposit funds to other banks. Then on 3/2/17 at 10:38 am I got a text message from Netspend saying the $50.00 transfer went through and at 10:43 am another text message saying the $150.00 transfer was processed. Today is 3/6/17 and neither Netspend nor Wells Fargo has my money and Netspend can't tell me where it is. I have just lost $200.00 in cyber space and nobody cares. Netspend says I can dispute the charge. I can't afford to wait 30 days to find out where the money is and I don't understand why Netspend doesn't care. As soon as this is cleared up I will close my Netspend account (which I have had since 2011). I WANT MY MONEY!!!

I give one star just because there is nothing lower. Poor no English speaking or understanding customer service lacking in intelligence, care, or the ability to try to help NETSPEND'S customer base. I cannot believe they would even venture in to a new line called Brinks or that Brinks would allow the name association. I called as I do every year to set my acct for out of country travel. I had my dates and my destinations. 3 calls no one would help or they pretended to understand. Ask for a supervisor and get hung up on. VERY PROFESSIONAL.

My NetSpend card is my favorite card. Would love to carry a Purple one. This card is accepted everywhere and a MUST get first credit card for teens. The security features are more secure than MOST major card issuers. Love NetSpend.

I used to be with a different card provider but I went with NetSpend because they give the money two days earlier. I used to get paid on Friday. With them, I get paid on Wednesday, so it's much convenient. My account reloads my money faster and then I could do more during the week than wait until Friday because sometimes on Fridays, I can't get there because the place is closed and sometimes I don't take it over the phone either.

I love my card. I just think the fees to load the card are too much, I don't feel I should be charged a fee to load money into my card. And I hope that since I get paid on the 3rd of each month that I would get paid 5 days sooner instead of 2 days sooner. Thanks.

I have been a WU NETSPEND card user for many years, and I can't say anything bad about it. It's all I get from a checking account and more. Pay all my bills with it and do it all online without going in a bank. And half the price of monthly checking account charges. I love Western Union and I love my WU NETSPEND BANK CARD.

I have now had my cards for over 5 years. It helps get my retirement funds earlier than by mail thus not having to waste time and fees for cashing such. The only peeve I have is that they had set up a 100 dollar overdraft. Some time ago they would not let me use it. I was told that I used it too much and was told it would take 90 days for me to be able to use it again. Now this year again I was told that I could not use it. And the only way I could was to get a new account number?

I called when I got a message in my "secure inbox" so I called and talked with three different people still not being able to figure out what I needed to send in so that my tax refund would be put onto my card. I even went back to the fine print and it says that the max from a tax refund is $50,000 NOT $15,000!! Your company kept telling me that they needed "something" but I never understood what. So when I finally found corporate's phone number and talked with the lady there she said all they needed was the tax return to make sure it was correct. But when I called back you all had returned it from the company it was sent from!!! Even AFTER I told you NOT to return it - let me figure it out!! I am so disappointed in your company, it's not right. So now I feel that your company owes me $20 for a return fee that I had to pay when it never should have been returned.

NetSpend makes banking, fast, convenient and efficient. NetSpend also resolved my problems and secures my banking activities by sending alerts on my phone. "Yes, I would refer NetSpend to my friends, coworkers and neighbors." NetSpend is #1 in my book.

Tried the Google pay system for the first time. Very user friendly. Thanks for the easy and new way of sending and receiving money. I'm very glad that I don't own stock in companies like Western Union. I believe that the new way of sending funds will change. Plus you can't beat the cost of services. Again thanks. Very truly a new client.

NetSpend is about the same as a regular debit card but easier and very convenient. The reps are very courteous, helpful and I never had any problem. But then, I ordered a card because I put my son on my account and that was supposed to come in his name. I got the premium card a couple of days ago and it's still in my name. Other than that, my experience with NetSpend has been good.

I've been dealing with NetSpend for about six years now. I use direct deposit twice a month. It's been a whole lot easier to manage my finances, especially since it isn't typically me who does it. My wife manages our finances because we have two children and it's been a whole lot easier dealing with NetSpend than the typical credit cards or bank accounts. However, the customer service representatives have been a little on the poor and frustrating side. They're not easy to work with especially since they're outsourced and my wife can't understand foreign languages too well or when somebody speaks in English but they're not very good at it. Other than that I'm happy with NetSpend and they're definitely something I'd recommend to family and friends.

I have used NetSpend for years now. I love everything about it. I have no complaints about the card. I get paid two days early. I don't have to worry about my taxes every year because NetSpend works with TurboTax so everything is always taken care of and secure.

I am very pleased with my NetSpend Card. It is so convenient to me that it actually provides me with the opportunity to save money. I say this because with the card I don't have to carry a lot of cash with me at any time. I don't often find many stores or retailers who will not accept my card. There are also several locations where I can withdraw cash amounts if I need to. I also love the idea of automatic phone alerts that help me control my budget and has alerted me to fraudulent purchases with my card number. I was able to dispute the charges and get my money back. I also use my card to pay bills online. I love that my pension check is direct deposited straight to my card account, and in most cases it is earlier than if I was to receive a check by mail. The money is there when I need it and I can transfer to the savings account whenever it is convenient for me to do so.

Everytime I have to call, everyone is very fast, and knows the answers to all my questions. It's almost like they know what I'm going to ask before the words come out of my mouth. I would recommend NetSpend to any and everyone I know. The service fees are lower than any bank, or credit union I have ever checked, hands down. I will be a NetSpend customer from now on.

Why doesn't Uber accept my Netspend card? It did before... Also why does Netspend under METABANK but still not recognized as a regular debit card. Some things I can order online and some things I can't. Why have a debit card with limitations on things I just addressed??

I have been with NetSpend for a few years now and the service continues to gets better at each new year. I especially like the security and fraud services that are eager to help at every turn. The western union addition is a great addition to the Netspend family.

I am very pleased with NetSpend and being a card holder... I highly recommend NetSpend... Quick and fast service.. easy and quick way to receive your cash and pay bills.. I have never had a problem with NetSpend.. So many options how to use your card and retrieve your purchases...

Been a customer for over fifteen years, not once has anyone offered me any type of reward like a credit card does, and when I call to stop a payment, I am told they can't do that. I would have to change my card account and order a new card, which I have done a few times now. If a customer ask to stop a payment then you should stop it. Other than that I have no problems at all.

I like my card. It's been very helpful to me. I would recommend to anyone. Fees are better than most companies out there. I do surveys online and, transfer funds to my netspend card. Usually takes a day, and that's great for me... Thanks Netspend.

Fraudulent charge - No two representatives give you the same information and they're not knowledgeable about issues that arise or the refunding process. It was a terrible experience. Even the supervisors have no idea what the process entails. It was a bit traumatic when you're counting on that money to feed your family.

I've been with NetSpend for 8 years and I really like my card and some of the perks that comes with it. You never have to wait on your money. As soon as they receive it they deposit your money asap! The banking fees are not high. Customer service is great!

I had went to a place I've been going to for a long time. I tried to load cash on my card. It's my new card because my other one was getting ready to expire and it kept saying invalid #, not enough numbers. I never got to put $$ on my card. I put this card for my taxes now I'm scared I'm not going to get my return. So ever since this new card I can't put $$ on it.

Card blocked. When I call in, prompt service is given. I don't have any other problems usually. Customer service is usually friendly but a little hard at times to understand what is being said. My alerts are usually on time to let me know when my account has deposits or withdrawals.

Over the last 10 days I have been lied to several times. On 2/23/17 I called to report a charge I disagreed with. The CS agent canceled my card without my consent. Then my payroll check was direct deposited 3/1/17. Since my replacement card has yet to arrive I attempted to transfer funds to friend's card. Told twice it was done. 2-calls later on hold 45 mins I was transferred to the fraud dept who had frozen my account. That info would have been good last week. I still don't have a replacement card. The fraud charge hasn't been dealt with, I'm expected to give more information than humanly possible. Horrible service, can't understand the CS agents, outrageously long waits on hold. I would never suggest this company to anyone.

My son stole my card, I didn't realize until he stole $300. The idiots based their unsatisfactory decision on UNFAIR standards!!! I couldn't change my pin. Didn't know card was missing until deed was done. I blocked card. Still need resolved.

I must say my experience with NetSpend has been one of absolute delight. I say this because when I had a problem with someone going into my account the NetSpend Team worked promptly and hard to make sure I received a credit of the money back into my account.

I've been very satisfied with Netspend and that's why I've been a loyal card holder for 5+ years with more to come. Customer service is always easy to deal with and there are other perks to having the card that I like as well. I've referred many other cardholders that are loyal to Netspend as well.

I have been a NetSpend cardholder since 2012 and not once did I have a problem with it. Always been reliable and the customer support is on it 100% of the time. I love Netspend. When my card was stolen they replaced not only the card but the money that was stolen from me in a few days.

I was reluctant to try Netspend, but am very happy I did. I do receive my Direct Deposits 2-4 days earlier than I used to in my bank account. This has helped avoid needless Late Fees that far exceed the fees associated with Netspend. Very Professional Customer Service and easy to navigate website.

During the month of Feb. 2017, I had to occasion, where I found it necessary to transfer money to a family member who was out of town. It was easy and instant, and a lot cheaper and convenient. Then using MoneyGram or Western Union. Both had NetSpend Cards, and both got their money Instantly.

NetSpend has wonderful customer service and is very convenient and has an awesome app that helps you manage your money wherever you are. They have custom card options and many other cool perks. I have been using NetSpend for a long time. I would recommend them over Wells Fargo, Regions, Suntrust, or any other credit union or bank. They also pay you a day earlier than other banks. I would highly recommend NetSpend.

I love my card. I have it a very long time. I have use it in many states with no problem. I will recommend it to anyone who need a flexible card. It also allows you to go over now and then when you is short. I like that there is no fee attached to it. A well rounded card.

NetSpend is a great Debit account card, and I also love this account. It actually protect my information from theft that trying to back my account. On the other hand I will rank NetSpend account with big 5 rank stars because it very protectively.

Been using your card service for 8 as years. Love the service and I referred all my family and friends to you all. If any issues I ever came across it was handled professional and I'm very pleased with your company.

The time that it's taking to receive new card is putting me behind on paying bills. Not happy, my card expired on the twenty eighth of February and I have some things coming due that I will need to pay from my next pay day. I will not have my card by then and that's going to put me behind.

I’ve been dealing with this issue since 3/1/17. I have three pending transactions on hold for the amount of $344.43. I have spoken to different reps and getting different answers as to how this issue will get taken care of. Transaction wasn’t authorized. The wrong CVC number was put in incorrectly so this transaction shouldn’t be reflected on my account in the first place. Transactions are from Delta. I was advised to have Delta send over a letter to release the fund which I have them do three times already with a references number of **. I’ve been told different things each call. 30 days for it to just drop off then 5-8 days then 24-48 hours. These funds are not connect to anything. They’re just pending. Delta advised they cannot and will not take the fund because there were not authorized transaction they’re actually declined transactions. I don’t understand how a declined transaction could post to your account in the first place.

I've been using NetSpend for 5 years now and it's real easy to use to pay bills online or make online purchases. I use direct deposit but there aren't that many locations to choose from. Nonetheless, I've had pleasant and helpful interactions with their reps and I've had no problems with NetSpend.

On 3/2 an unauthorized account transfer was processed on my NetSpend account. I contacted NetSpend immediately regarding the transaction, only to be told I would need to wait 3-10 business days for an investigation into my dispute. Unfortunately, with March rent looming I do not have the luxury of waiting 3-10 business days. I was robbed for nearly $500 and I'm stuck with late fees for this error or unarmed robbery. It may not be NetSpend's fault but they have officially lost a customer.

I got my NetSpend card six years ago when I filed my taxes and my refund was put on that card. I’ve used it ever since and I get my paycheck three days earlier than everybody else. When my wallet was stolen and I had called it in, they had tracked my money down. They reversed the payment and I was able to file a complaint with them with a police report and got my money back. It’s accessible and they work with me if I call in a problem. Also, every time I use my card, an alert comes through and if there is a purchase made that I didn’t make, I’ll know about it.

NetSpend is horrible. The customer service barely speaks English. I can't understand them and they are not willing to help. They also act like they don't know what I'm saying. Then I have to pay fees for everything like using my debit card to make purchases. There's a fee to take money out and another to put money in the account unless I pay $5 a month for the debit card plan fee. It's $3 to load, $2 if I'm using credit and $1 if I'm using debit. And then I can't take money out of my account if I don't have a debit card. NetSpend is convenient if one doesn't want to use a bank but it's nothing like a regular bank. I suggest that they do not charge their customers to use debit cards and to load money into their accounts or any type of fees that are unnecessary.

I used a NetSpend card last year through TurboTax because they said I would get my return faster and I had no problems. However, this year is a completely different story. Within a week of receiving my card, and while I was in the grocery line, it was declined. I called NetSpend and they said my card had been reported as lost or stolen, which it hadn't. They said they would expedite a new card to me and I would have it no later than Wednesday. When Wednesday's mail came and it wasn't there, I called again and this person said, “It had not been expedited” and said, "We don't do that."

For a couple of years, I've had my ACE Elite card, which is powered by NetSpend, and it's been convenient. I can go into the store to load it, withdraw on many locations and go online to review my account. I also receive alerts and text from my phone. With the card, I don't have to keep cash on me and making online purchases and bills payment are very convenient. I use direct deposit and I receive the money the night before my actual payday. Although there was one time when I used the card, but the place doesn’t accept. I then withdrew money from my card and paid cash to that place. But overall, I haven't been refused in places online when I used the card. As a whole, using it was an excellent experience and interacting with the team at Netspend has been fine.

I got Netsped a long time ago. At that time, Netspend was the one that was universal. My daddy got me, my brothers and sisters connected with it. It was convenient for him because he lived in Chicago. If he needed to put some money there with Western Union, that was a cheaper way to do it. Also, it's better to me because I use my direct deposit and then it's more convenient for the majority of my money to come out. I use the card to pay bills and everyday living expenses. It's the convenience of getting paid early because sometimes, if it falls on a Friday that you're getting paid, I would use it to have it that Wednesday. I would go to ACE and then sometimes, I did it in H-E-B to reload and they do it free. I use it as an ATM instead of going to another ATM to get more fees.

I've been with NetSpend for five or six years and the only thing I'm not happy with is when I use it to pay my mortgage online, I had to call them on the phone to find out why it was being rejected. And it was because of the card itself. It was no longer accepted and that's not the only place where I've come across that. I am still using it but now instead of easily paying online, I have to go to the post office and get a money order. And I don't have a car so I have to wait for somebody to have time to help me out.

This company has some serious issue. First of all I have been with them for 8- 9 years and have yet to speak with an American. They are like a bunch of robot trained to have one answer to any issue. Case in point the last 2 months my social security check is lost in space somewhere. They tell me social security hasn't sent it out yet but social security begs to differ. They sent it out Monday even gave me the tracking number. But of course NetSpend is saying it's not true. I mean really you are calling them a liar. So who knows when I will get my money?

I have had NetSpend for about 2 years and LOVED all the features! Especially getting my paycheck several days earlier and the overdraft protection. Recently I got a notification my card was used to withdraw money at an ATM in another city which I immediately reported the card as stolen and filed a claim. I was so scared because not only was a fake card used but they had my PIN which scared me immensely. It was a rough week waiting for a new card and having no access to the money that was taken from me. I was also scared because my taxes were on the way and I'm a single working mother who has no help or assistance besides what I work for myself. I changed my PIN and all passwords and now am very aware where I am using my card and who might be looking over my shoulder when I use my new pin.

NetSpend makes things look real easy and streamlines everything. I don't have to go to a bank. I can just make a phone call if I have a problem. When I set up the direct deposit, all I had to do was give paperwork to my payroll with my job. It was really easy. I can get my paycheck and tax refund a couple of days early with NetSpend. I also use the card to pay bills online. I've had no problems whatsoever, and I love it.

I first heard about NetSpend back in 2008 and I've been with them ever since. The only trouble is that I had to order a new card for my account and expressed to them that it had to come within a certain amount of time, but it didn't get shipped till three days before. I wasn't going to be at the address that I was at the time, so it didn't make it to me in the time that I needed it. It was a hassle to have to call customer service just to get the money transferred over to a different account that's also a NetSpend card. They charged me the first time but waived it the second time. Other than that, I use the direct deposit option more frequently because that's my only type of income right now. I like the fact that I don't have to carry cash and I've used it on online purchases as well.

I did my taxes with TurboTax online this and I chose to receive my taxes back on a NetSpend card? I did that over two weeks ago. Way past 7-10 business days. The reason why I'm so aggravated is because of having to wait that long it's messing with my life. I have bills to pay and groceries to buy. I even called customer support and their connection was terrible on top of trying to understand them. I've already received my taxes and I can't even use it!? I also keep getting emails stating this and that about activating card I haven't even got it yet! This is so frustrating. I just want access to MY money that I'm supposed to get back but your company NetSpend is holding me back from.

This is a horrible company. I opted for the Netspend card over direct deposit into my bank for my federal tax return through TurboTax. I received an email on February 7, 2017 stating my card was sent. As of today February 27, 2017 I still haven't received a card and my tax refund is floating around somewhere within this company. I've spoken to several customer service agents about the problem but still can't seem to get this problem straightened out.

I do not know of any credit card company that sends you 3 extra credit cards. My husband had to call 3x in order to get the correct card mailed to us. My son has yet to get his. It's deposited our funds on the 23rd. Our money is still not available. No one explains how long the process takes. On hold takes 30 minutes easy, and then the major language barrier does not help. I will never use them again.

I've been with NetSpend for a really long time. I like their customer service and that I get paid sooner than a traditional bank. However, it's hard to understand their customer service and their reps seem pre-programmed to say the same things over and over. But eventually, I get what I need done which is what's most important. When we lived in a reload location area, we used their reload feature. But we don't live there anymore. Their card works the same as in a traditional bank, though. I wish that they'd give us back their overdraft options again or at least have told us that they were taking them away. Otherwise, I've had a straightforward experience with NetSpend.

I had difficulties with my Rushcard when I had it, and at that time, my kid's father who had Netspend, told me to start using it too because that's what he had. So I switched over and it has made it easier for me to keep up with what I get because I can see the text messages every time I swipe. Also, I've been using their reloading locations and direct deposit. Their team members have also been very helpful every time I call. The only problem I had was that if I wanted to send someone money or somebody wanted to send me money, they can't do it from their card. They have me blocked from that which I don't like. Other than that, the card is cool. I've been able to easily pay my bills, make purchases online, and I also get my refunds back to the card.

A friend of mine referred me to NetSpend and said so many good things about it. I was skeptical at first but then I decided to go get one and try it. Since then, I've been using Netspend for more than five years. I've been taking in majority of my income into my bank account. Then, I've been putting so much into my Netspend Account which I use for everyday purchases and transportation. It helps me stay focused and on track with my budget. That's the biggest thing I like about having it.

Well first off they Outsource their customer service to third world countries where their representatives have such heavy accents and speak so fast it's very hard to understand what they're saying. They're not very friendly. They charge for everything. Every time you use your card you get a charge. They have no network with ATMs for no charges. They call and text at all hours of the night and day. I've asked him not to do this between the hours of 12 a.m. and 9 a.m. as I am a third shifter. They said no they cannot do that. Simply turn your phone off at work. This company is too greedy and want nothing but money. They don't care about customer service. I am a United States citizen. I shouldn't have to deal with people that do not speak my own language nor work in the United States as well. I feel that is why our economy has gone down the tube because everybody's Outsourcing all their products to other countries besides United States of America.

I have a NetSpend prepaid debit card to which my paycheck is directly deposited. Never had a problem, all of a sudden, my paycheck deposit didn't show up on my card. Called customer service (02/24/17), was told the deposit was "pending" and that it would be on my card by 5 pm, didn't show up. Called back at 7 pm (02/24/17), was told it was still "pending" and would be on my card by midnight, didn't show up! Called back the next day 8 am (02/25/17), stayed on the phone for over an hour waiting for a customer service representative, was finally told that it's still under review and now I won't get my money until MONDAY.

I wanted to get something to hook my direct deposit on and got NetSpend. There's also a savings account on there and that's helped me out. I get paid earlier than everybody else at my work, so I like that. Also, it's convenient for me to pay bills using NetSpend. In addition, the NetSpend team was fine. I called about an issue one time and it got resolved.

DO NOT GET AN ACCOUNT WITH THIS COMPANY!!! I called them to get a phone number from a company who charged my account and they told me they couldn't give me a number. The rep then asked if my card was stolen, I told her no. When she couldn't give me a number I told her I'd look into the charge and get back with them. She said, "If the charge isn't authorized then I need to report your card stolen." I then repeated to her that I didn't want to do that. I've lost a card in the past and had to pay a fee to have it replaced and they also don't transfer funds to any other account but their own, which forced me to also buy another temporary card at Walmart so I could have my money while waiting for my new card to get here. After buying the temporary card I found out that there would be a fee attached to anything I purchased.

We have been with NetSpend for quite a long time. My direct deposit from Social Security goes through there, so I do a lot of my banking and paying bills with the card. The money goes on right away and I like that. Whatever transactions we do, it's efficient and it doesn’t take days. And I can use the card for everything. Every time a transaction happens in the account, I get a message on my phone and that helps a lot to track so I won’t overspend. I also pay everything with my NetSpend card which is very convenient. I’ve been dealing with their team for several years because that’s where I got the NetSpend cards from. I go to cash a check there because I have the NetSpend accounts and that makes it easier. I always recommend them to people.

I was doing TurboTax online and an advertisement for NetSpend came up. It said that using the card was a way to get my refund quicker and so I did. I've had it about five years now and I use it regularly. Part of my paycheck goes to the card and I use that for gas and fund money. The card works in every gas pump I've ever used and I don't have to have a whole bunch of information to use it unlike with a lot of other cards like it. However, in the last two months, I've had unauthorized charges against it and they had to cancel it last month and send me a new card which I received within a week. The rep who assisted me was very quick and very thorough.

I use NetSpend's direct deposit for a long time now way back when they had a limit, and I was able to get my limit increased with them. I like the way they do business. There were a couple of issues I had but it was taken care of. The only thing was that after they changed their website, navigation became harder. It doesn't show the nicknames of the cards anymore so I don't know what card I'm sending to. I've complained about that and every time if I want to send money to someone who had two cards, I have to get somebody on the phone. Even if I have the flash ID, there's no way I can determine what card is the correct one. It made things much more difficult. Other than that, everything is fine and it's been a good experience with them.

I need a bank account so that's why I started and basically did it. I have two cards with NetSpend, one to save money and the other for regular purchases and deals. It's a good thing that they have a savings account, it makes me save money. I also like the fact that I get my money three days earlier doing direct deposit. But I've also had bad experiences with them, you're gonna get that in every company. I don't like the fact that I get charged on ATMs and even when I do cash advance, they still take your money. But I like them, period. It's a good bank account to have and it's a good overall experience.

I received a NetSpend account to receive tax refund. Since intended to keep service I ordered a permanent card! My temporary card was stolen so I contacted customer service & was assured my balance would be on my permanent card as it was being transferred to it once activated anyway! However once permanent card arrived next day my balance WAS NOT on my card as they had assured me it would be!

Unfortunately this year with NetSpend we had numerous problems. Their service department is not trained properly in procedures. Each rep had a different solution. Unsettled today with knowing I am unable to access my funds due to NetSpend's error and the answer - "sorry we are unable to help you transfer funds. You have to wait 7/10 business days for a new card!" My card was already shipped on its way just not here yet. Staff was processing my current card so funds could be released without waiting another 2 weeks. Really, We had already been waiting since 2/10 and card was mailed on 2/15. With today being 2/22 NO CARD???

My brother has this company and just got a refund that had to be placed on his card but guess what!? The money is NOT on his card. We can't get an English tea. It's taking an HR to speak to the supervisor. At that the end they're telling him a week. It's bull.

I used Turbo tax for my refund and chose this card as a way to receive it, however after waiting 8 days the card came but my refund wasn't on it. This is absolutely ridiculous considering the IRS already accepted my return. Customer service was nearly impossible to get a hold of. The automated service wasn't helpful at all. When I finally did get a hold of a person they told me I had to wait for the IRS to load it, with absolutely no ETA or any helpful information as to when. Now I have this useless piece of plastic and no idea when I can pay my bills. I will not be using this card for my next tax refund.

I don't use cash because I hate walking around with it in my pockets and completely running out. I always use my card to buy things online and it's very easy. I've tried other kinds of cards but they charge me too much. Netspend doesn't and they don't kill me when I have an overdraft on my own. I wait 'til my next direct deposit to cover it because I get a monthly government check and I love the alert saying I got loaded. NetSpend is pretty sharp with me on the mobile alerts and tells me what I got going on and if I don't have any more money so I don't have to be embarrassed by people. Also, I had to call them before for something that I did not understand and they were able to help me. I love Netspend. It's a beautiful prepaid card.

I had a better experience with NetSpend than any bank I've ever used and I love it. I like not having to balance my checkbook. Just having everything that happens with the card show up in a text on my phone is really convenient. I also love the lack of overdraft fees. It's the most convenient thing I've ever used. Getting paid two days faster than anyone else, that work is really nice too. I utilize the direct deposit more frequently. I only had to talk to a customer service rep once and it was an incredibly positive experience. It has been superb and I do recommend Netspend all the time.

I live in a town that's so small, there's no real stores, and stores we do have are not customer friendly!! So card is great for internet shopping and bill paying online!! I love it and definitely would recommend it to friends and family!

The worst ever! They've held my money for some "block" on my account that they cannot explain to me. I've been on hold literally over 10hrs during the last 4 days trying to access my funds. I was told to open a new account to transfer the money to. I did this and now they say they can't transfer to a temporary card. I cannot get a straight answer from any of the supervisors and never get the same answers twice.

I filed taxes on January 28 2017. Chose the option to receive refund on a prepaid NetSpend card. A week later I receive a card with my nickname on it not my legal name. I never received the card with my legal name but received emails saying my funds had been deposited. I called to correct the mistake and I was informed that I needed to send copies of my birth certificate to verify my identity. I explained the situation to them again because of language barrier. The card I had received was not even the card number that my funds were deposited to which I never received. They gave me the option to have funds transferred for free to a family or a friend's card. That is crazy! Then I asked for a new card in my correct name and how quick I could get the card. I was informed that I would have to pay $25 to have it sent 1-2 business days.

I was moving back to Arizona and I needed to cash a check, and I had gone to ACE Check Cashing for it. I then opened up an account and they told me about NetSpend, and so then I got the debit card. I enjoy them and it works well. So I’ve been a member of NetSpend since 2004. My interactions with the reps are very good. They’re very quick to jump on any issue that’s going on and I always get paid two days before my other co-workers, so that’s good. That’s a nice bonus.

I've had NetSpend for so many years now and I like it. After I get my benefits, they process my payment. I've also had a lot of interactions with their representatives and they have always been friendly and they helped me out a lot. I would recommend them.

I've had NetSpend for four years now and it's great. If I had to call, they were able to solve my problems. I never had any bad experience so far. Also, I like that you can get paid in two days. That's been a big plus. The only thing is that before, you could buy the reload cards and just load the card and now, that has changed. But I understand that a lot of people are using the prepaid cards to commit fraud and they're trying to avoid that. I've been really pleased with it.

Do not reload a Netspend card with Reloadit if you need your money in less than 4 hours. I spend 2 hours creating the required Reloadit Safe. Customer support is not helpful. Once I managed to create a Reloadit Safe I had to wait 4 hours to have access to my money. At the end of 4 hours my money was available. A few days later I purchased two Reloadit packs and tried to load my card. The first pack worked fine, but the second card returned a message to me that said that I had to wait for my Reloadit pack to be verified.

I have enjoyed my Brink's card. They have treated me with top notch customer services. I will not leave this company. They keep their customers happy at no cost. Brink's have solved every problem I have had in the past and some are still pending but I know they will make sure I'm happy. Thanks Netspend.

I was moving and didn't have a checking account so I had the pay card to do my business. However, NetSpend has used more fees than I like, though I had worse cards before that charge similar fees to what I was paying with my pay card. I have direct deposits and I get paid two days before anybody else at work. I can also use it to easily pay a few bills online. When I had a charge that was supposed to have been returned to the card, I called them and the rep was able to resolve everything. I like the Premier card and my experience with them has definitely improved over the years.

I like NetSpend that it's only a debit card so I don't buy if there's no money in the card. Also, I can have savings on there and put money in it but if I need to, I can transfer it back. In addition, adding money to the card through direct deposit is very easy. However, I've been having problems with them in the last six weeks because my card expires in March. I called them in January and I never got the card. I called them on February first and I'm still waiting on that card so I'm getting worried. Other than that, NetSpend is easy and convenient to use. If I need help, I always get somebody on the phone. I tell people about NetSpend all the time.

I had $200 on my card and used it to buy a ski ticket. The card was immediately declined. I tried again thinking there was an error on my end. Again, card was declined. I went to my NetSpend account and both transactions were there, the money already taken out of my account. However, no transaction ever happened on the other end. In fact, I spoke to the accounting and IT department at the mountain, and since the card was declined, there is no transaction history at all. I talked to 2 people from NetSpend and both said I needed a letter from the merchant telling them they weren't charging me.

I've had my NetSpend debit card for 9-10 years and my experience with them has been fine. They used to deposit my checks earlier than most of the places but they're about the same amount of time now. The only really issue I had was I got my card broken in two and my debit card got stolen and so the customer service agent was able to file a claim that got the funds deposited back onto my account within a couple of weeks.

I'm going to be thorough here, because this is extremely worrying: I never opened a NetSpend account. A year ago I received "Dispute Claim Confirmations" for claims made on 4/21/2017 and 4/23/2017. I'd never even *heard* of the company, was in the hospital from 4/20/17 - 4/27/17 and therefore could not have made any claims, and also had no other messages from Netspend on searching my email, so assumed this was spam –– but archived the messages, just to be safe.

I had been a loyal customer since 2006. My card was being used to transfer funds to a bank account that wasn't mine. The bank themselves even talked to Netspend to get my money back to me. They wouldn't. All they would do was cancel my card and send me another one. I have been waiting 33 days for my card and still have not received it. They keep telling me to wait 7 to 10 days. Sorry but it's been 33 and nothing still. They said they were expediting a card and I would get it in 2 days. Sad to say that was 8 days ago and still no card.

NetSpend has been great. They do my direct deposits and I don't have the hassle of the bank. They're very efficient and it's been very easy using NetSpend.

On 5th 2017, I started getting text alerts from you guys that my card was being used for purchase in store, at this time I was at home. I called you guys and told card service the problem. They acted like it was me that was wrong, I asked them to look at the use of my card in the past to see I do not order stuff online. They blew me off, so later that day I called again, told me to go online and fill out this form, which the link they gave me was wrong. So I called for a 3rd time, after explaining I filed a police report and contacted a lawyer they start action on this, at this time my husband track down the phones where this card was used and stopped payment.

Your customer service exceeds all of my expectations. Customer service is friendly and understanding. I am treated with respect. All of my concerns have been addressed quickly and fairly. I am very pleased with this bank. I do recommend this bank to my family and friends.

I originally had a Western Union MasterCard through MetaBank and they decided to not do the card any more and referred me to NetSpend. I manage it the same except that now I can do direct deposit. All I got to do is go online either through the app or the NetSpend website to reload which is very easy and technology savvy.

I became a member of NetSpend in January of 2017. I have endured one bad situation after another ever since I have become a member with them. I used my card with a merchant at a hotel in the beginning of January 9, 2017, and the merchant was supposed to refund the money that I uploaded back to my NetSpend card for dissatisfactory stay at their establishment. I contacted NetSpend with the Authorization code, client code, merchant ID number and everything else that was given to me from the merchant and NetSpend still did not refund my money back. NetSpend then said "well let's give it some time for the merchant to release the funds."

I was getting a disability for my son and I was having issues with getting the paper checked, so I enrolled with NetSpend so I could have my son's check direct deposited. My friend's son was getting disability as well, and she said one of the biggest benefits was getting five days prior to the first, and that was the main reason I went with NetSpend. Now I'm able to see the amount of money that I have after every transaction. Also, when I get my direct deposits, I get an email and a text. Other than not having to have cash or when I come across when I'm trying to do something where I have to have a debit card, it's very valuable to have. I used to go to Amscot and get money orders and then have to get the envelopes and the stamps. Using NetSpend eliminates a lot of running around and it makes things a lot more convenient.

I needed to obtain a card so that I can be able to send money to my son who's out of state, and so I got two from NetSpend on the same account and put my son's name on the other. Setting up the direct deposit was easy and then I'd do an internal transfer of money online from one account to the next. I usually do online since it's free and easy, unlike using the automation which charges my account each time. I've been with them for eight years because my money would be there a day before my deposit is expected and I can also hold my savings and regular money without dealing any banks or credit unions. I would highly recommend them to a lot of my friends and family.

My paycheck was deposited in good faith by my employer. NetSpend said it was never sent. After a day of phone calls still no money, have the transmittal numbers. The call rep and his poor customer service chuckled when I told him he was breaking the law by withholding my money. Goading me on requested to speak to supervisor 35 times during a 50 minute phone call. No results. No money.

NetSpend wouldn't activate the visa debit card, wouldn't allow me to spend ANY of the money I put on the card, canceled the card, and then wouldn't issue me a refund. After nearly a month and 30+ hours trying to get my money back, I've just come to the conclusion that they are a completely FRAUDULENT company.

I had to have $50 left in my bank account and when I tried to get it out, the bank started overdrafting and would take the $50 and plus. I've closed that account and started having my payroll checks sent to my NetSpend card, which has worked out well for me in the long run. I've had Netspend ever since and now have my retirement and my Social Security direct deposited to my NetSpend cards.

I filed a dispute for unauthorized charges on my card. The representative promised to file the dispute and close my old card and order a new one that I would receive in 10 to 12 working days. I do not know if the card has been order by looking at my account through the website and I have not been contacted about the dispute. On top of that I have been charged a $15 overdraft fee. The unauthorized charges on my account has not been removed and the fee not reversed and I am in the dark about my dispute. Overall I would give a failing grade to the company's effort.

I use my card for ordering over the internet... And paying bill over the phone, Netflix and cell phone. It's great. I love it!! I would and have recommended it to many of my friends!! It's a great tool for internet shopping and bill paying!! I'm glad I ordered it!

I've had a wonderful experience with NetSpend. Before I had it, sometimes when I went through my regular banking, I would have so many overdraft fees. That wasn't very good because by the time I was able to get paid, a lot of my check has been taken in overdraft fees. But with NetSpend, I've been spending very responsibly since.

This company sucks. I been with them 15 years and they still can't do things right, non-English speaking agent that I can't understand and I have direct deposit with these people. I'm going back to a regular banking account.

I will be pushing legal action.

I like the experience of using a NetSpend card. I don't carry cash and I do a lot of shopping online. I've recommended NetSpend to a friend.

NetSpend was like debit cards, they don't have outrageous fees. Their representatives have been fine for the most part too. I use the direct deposit and it was easy to get it set up. Since using NetSpend card, I was able to save, by being able to keep track of every transaction that I make so I don’t go over. Then the overdraft protection helps me a lot. I also use the card to shop and pay bills online but since last year, it's not letting me pay my bills through Puget Sound Energy.

Please be aware of fees. Initial fee on $100.00 was $5.95. I do not know if they take a percentage or a fixed fee for any amount on the card. In addition, with every purchase they charge $1.00. There was endless confusion with the temporary and permanent cards and their activation. Customer service is in the Philippines. Very nice people, but somewhat limited help. This card is a lot of trouble. I would never use it again. I do not know why anyone who can have a regular credit card would choose to use a card with such high fees and problematic customer service.

Thank you Netspend. This card has been a huge asset in my everyday life. The convenience of online bill pay, text message account updates. I totally LOVE the two-day early pay bonus! Direct deposit made simple and on time, oops before time???

I ran into an issue around New Year's and their customer service reps explained to me what needed to be done. I told them that I had already paid the guy at Domino's Pizza in cash and they still had pending charges. I tried swiping three different times and it kept saying that it didn't go through, yet money was taken from the account. They said it was left in pending. When I explained that to them, they went ahead and they released it to me. The service was good and I wasn't on hold too long.

It's a great card. I love how I get my money quicker. I like the flash pay from card to card. I think customer service is excellent. I have had my card for about 6 or 7 years. I love it. I have had a few issues but they have always been taken care of quickly and efficiently.

I asked for a detail of charges for the month of February to be sent to my email and I have yet to receive it. That was Saturday two days ago. I was told I would have my account information in 24 hours.

We love NetSpend and we've been with them a long time. We use the card to get our bills paid online and buy groceries. It's without a doubt a lot easier. However, their customer service tends to get a little frustrating when I get someone who doesn't understand English or speaks very broken English and I tried to explain to them over and over again that I do not understand what they are saying. Not too long ago, I went in to order cards for my husband and I because ours is gonna be expiring the next month. They've explained to me somehow that I couldn't get a card yet because there were three active cards on the account. I said there weren't and yet we didn't get it resolved. We got my husband's card but I never got mine yet so I'm going to deal with that shortly. Other than that, the card is nice to have and the fee is fine. In all the years that we've had NetSpend, this is the first time I ever had an issue.

NetSpend has made a major difference in my life. I am struggling with trying to rebuild my credit and could not get a checking account so this card satisfies all my needs. I love the convenience, accuracy and ease with my card. I recommend it all the time to people. Thanks to you all.

I love NetSpend due to the fact I get paid two days earlier than my coworkers, I have easy access to my account online through the app, I get text messages with my balance and for these things I am grateful for NetSpend and would recommend it to everyone.

I have been getting my payroll checks sent to NetSpend since Sept 2016 and already they have messed up! All of a sudden they wanted documents the same documents I opened the account with! When I asked them about my payroll check they said it's pending till I send more documents! What the hell! They couldn't verify me all of a sudden, so they froze my card and wouldn't give me my check! I sent the documents again. I also asked them cause I called for 8 days and I was always some BS "Well we need more!" What the hell are you talking about? I think I have beyond the sending of documents!

I'm satisfied and my experience with NetSpend was surprisingly pleasant. There was nothing complicated about using or reloading. In fact, the process was very simple. I'm glad I found out about NetSpend. I have already told family and friends about it. Give it a try.

I get SSA and with NetSpend, I get my money a little earlier than the third. I like that I can do the text messaging alerts, too. When money comes through, it's telling me it's right there. And when I send money, it lets me know how much is left. Also, I always have great customer service when I call. Even when I use the Secure Inbox on the site, I've never had a problem ever. Everything has been great with NetSpend and if I have a concern, I call and it may take a few hours or days but they get it solved.

USE GOBANK OR A WALMART PREPAID DEBIT CARD - THEY DON'T CHARGE YOU TO USE IT!!! When I contacted them regarding starting up an account, They neglected to let me know that they were going to charge me $2.00 for every time I used the card as Debit and $1.00 for every time I used the card as Credit. I noticed it about two weeks after starting to use the card and contacted them.

Love the service and the card, customer support is awesome, would recommend to friends. Would like to be able to transfer money easier, but can handle the app pretty well and if I need help, support team is there to help.

I've used NetSpend for quite a few years now. It's a great prepay card out there. I receive my social security check 3-4 days early. I'm able to transfer/receive funds between my son. The NetSpend app and text alerts allow me to keep track of my spending habits. Whenever I've had to contact customer service (which isn't often) they are always kind and professional and resolves my issue in a timely manner. This is one of the best decision I've made concerning my finances. The option to save money is easy as pie. Thanks NetSpend for your wonderful product and ease of use!!!

I love NetSpend. I've had it for four years now. My sister suggested it to me. I'm able to manage my finances a lot better. I like the texts that I automatically get. That's really great. I like being able to know what I've got and not have to worry about it. I wouldn't have any other ones. I had a different one before but since I've been on NetSpend, I like it so much better and it's so much easier. I have direct deposit which is really nice, too. Also, their team has been very helpful. I recommend the NetSpend card to a lot of people.

NetSpend the greatest, the real prepaid card. Since I received my first NetSpend card I have had and still use my card for everything from paying bills online (which I did not do) to just knowing my funds go straight to my card has given me PEACE OF MIND. Will continue to let others know about my story. "You go NetSpend."

3 times I tried to reset password on 2nd Feb... was unable to reset my password to access my account... The issue was a IT tech issue I assume. The individual from Net Spend, did not understand Basic English, therefore could not forward me to a proper person to talk to.

I'm sorry to say that my experience with this card is very disappointing. I have tried so many times to get my problem resolved (and it's not even a major problem) but to no avail. All I wanted done was to sign in without having to type everything in and as usual I can't. The problem is on your end and if you can't help me or change this problem then I have no alternative but to just cut the card up and use my Rush Card. I'm sorry, but I've tried everything on my end.

I have been a NetSpend cardholder for some years now. I have tried banking with other branches but none offers the same qualities as NetSpend. I would gladly recommend NetSpend to all of my family, friends, and co-workers. I know they will enjoy the benefits they offer.

All is good. The only thing is that I don't have but two cards and when I have lost my cards on both accounts say that I have mutable cards in both accounts so how do I get the old ones off my account??