Netspend Reviews

Love having a Netspend card. They do not have all the extra fees that banks have. I love the convenience and I love the customer service. They are always very helpful with any issues I have had.

In 2009 I decided to order something online. I had to have a debit card to do that. I bought a Netspend card. It turned out to be one of the greatest things I've done. I get my pay direct deposit on there. I have took it all over the United states. When I need a few dollars before payday they let me draw an extra ten I don't even have and they have never charged me an overdraft fee. I truly love my Netspend card. I got my son one and when he needs money I transfer some to him he gets in about two minutes. He lives in okla. I live in texas.

When I first started getting social security, they recommended that I get a debit card and ACE Check Cashing was near my house so I just utilized that. I use NetSpend for the direct deposit to make it a little easier to get my check in. Some places charge a fee so I don't see it useful to use at a restaurant or at stores because of the charges. I've had to deal with a few issues of direct deposit with another job I have and their representatives walked me through it and fixed everything that I needed to get done. They were real helpful. NetSpend has a good website to get on and get off to check your balances and they have a good app that works well too, for the same thing.

I was not satisfied with the answers that I got. I have had this account since 2008 and never had this bad of a experience.

Easy to use, convenient, low monthly fee, no overdraft fees!!!

NetSpend is the best we had. When we call them they understand what we need and they make sure we understand what they had to do and why they did it. A while back I had someone take more out of my acc. than what I said to. NetSpend helped me out and took care of it. We think everyone should have NetSpend.

I would highly recommend Netspend to anyone! I had bad issues earlier with a credit union, and a friend suggested the NetSpend card through HEB Grocery Company. I went and got one, and it was the best thing I ever did! The direct deposit for my paycheck hits when all others are waiting until Friday.The savings account is a plus, too! Accessing my account online is great! I've never had any issues with this card, and I hope to continue to get the same great service here on out!

I have been using the NetSpend card for approx 1 1/2 years now and what it does, is to allow me to pay bills online with the amount I have had deposited automatically onto the card. Easily pays groceries, lunches, dinners and any other debit swipe I need to do. Also it's easy to get cash advance at retail stores or banks. I am very grateful to NetSpend Card for all they do. Also have won a few extra dollars from the tutorials I complete at the PayPerks site, and a refresher course is not bad either on topics such as finances, budgeting etc. just to name a few. Hope to stay with you for a long time.

I have used Netspend for years all over the country and it has never let me down. Thanks.

When I changed my address NetSpend deactivated my card because I used a P.O. box as my mailing address along with my physical address. They did this twice and never even notified me that they were doing so until I tried to use my card. Twice two of my bills were late because of this. The times I spoke with someone, I was not able to understand the individual I was speaking with.

I was severely abused financially by Wells Fargo... Not only did they NOT protect me from becoming prey for a scumbag identity thief, they CHARGED ME for the damage that was done to my account and sent those charges to a collections agent before even notifying me of their existence!!! NetSpend's Acct Alert option gives me up to date, on the spot monitoring of what is going on with my money when EACH transaction happens, as it happens! NetSpend has helped me avoid any instance of over/under payment. Also, NOBODY can access my money accept ME!

Very pleased with their customer service. I am even more pleased with their referral program! Thank you.

Someone in NetSpend transferred $620 to another account. I'm the only person on all my accounts. I called to question the transfer to. They couldn't tell me who got the money and why. They changed the password. Won't give my $1100 or password.

I have been with NetSpend for over 4 years now. It's safe and consistent. This card has helped manage my money better than a traditional bank because you can only spend what's on the card. With a traditional bank, I feel like they set you up to overdraft all the time. They always have your transactions pending for a few days even though the money is available at the time you swipe your card. I know it is my responsibility to keep up with the amount of money I spend. But I love that I get a text message and email right after any transaction and the money is deducted immediately.

I enjoy being a NetSpend card owner.

I recommend this card highly! It helps to get my two days early. Never had a problem with this card. I am extremely happy with my card.

LOVE LOVE this card. I've had it over two years and I will never leave. I get my veteran pay 7 days in advance and my SSID 3-4 days earlier from the 3rd. It helps me a lot. I've always ran out of money and seemed the first was taking forever but on the 23-25th, my pay was deposited and posted on my prepaid card. Thanks NetSpend.

I have really had excellent service with my NetSpend card account. Anytime I had questions or challenge a charge, it was taken care of immediately and very professional. I would and have recommended NetSpend to family and friends.

I've been using my Netspend Prepaid Debit card since 2010. I love the fact I get my monthly government checks on average 3 days faster and use the card to pay all my bills. The staff at Netspend are very polite and are there to help me with all my questions.

This is my first experience with NetSpend are anything alike and when I started my little business this helped me out tremendously. At first I didn't comprehend the need for NetSpend but soon realized it was a tremendous help and not a headache. Allows you to think and operate with ease. Thank you.

Netspend has worked great for me. I get direct deposit for work and pay my bills with the card. It has been a great service.

Netspend has awesome security features that protect my hard earned income. The service from Netspend is outstanding. I have been with Netspend for almost two years and will encourage anyone to sign up for their services.

Best card services that I have ever owned. Love, peace, and happiness.

I feel that you should offer higher overdraft amounts, especially for those of us who have higher direct deposit amounts every month.

NetSpend was a great help in stopping whoever use my card number to order things without my permission and get my money back in a timely manner. I would not be afraid to have my friends order this card from your company.

I love my card it does what I need when I need it. The company has been great to work when there is a problem. Love the card.

I greatly enjoy my prepaid western union Netspend card. It is hugely convenient and most easy to manage.

I love my Netspend. And I have been a Netspend customer since 2008 and plan to stay a customer.

The way the card works in general is fine however the fee should be lower or free if we have a certain amount going on as direct deposit. I however am not happy that the website has been down for days. Not being able to log into my account is not a good thing & makes me very leery about them at this point. If a website that handles people's money is down, it should say so on the site that it's being serviced and for how long. This is very upsetting!

I went through a bad financial time. I lost my bank account and could not get another one because a guy came in and tried to refinance my house. He took me for $45,000 in equity, flipped the house, kicked me out of it and took every dime that I had in my bank account. Because of that, no bank would touch me. I had to cash paychecks at ACE Cash Express 'cause I no longer had direct deposit. They told me that I could go to them and get direct deposit through them. I got a hold of NetSpend and explained my situation to them and they said they could help me. They gave me an account and a routing number. I put it up through my employer and I got perks from doing it that way.

I like NetSpend because I get notifications when I spend money. I get an immediate balance without having to look it up or go to the bank. It's also easy with direct deposit. Direct deposits are not held up like when they get sent to the bank, where they're held up for two or three days. My direct deposits for NetSpend come right in as soon as they're transmitted, so that's a very nice convenience. I've only had to call them one time because I was having trouble accessing my account online and they were very helpful. I really enjoyed speaking with them. I'll keep recommending them to anybody that I know.

I wanted to have my Social Security government checks deposited to an account instead of paying check cashing fees so I signed up with NetSpend. Their reps have been very professional, helpful and customer-oriented. I enjoy having NetSpend. It's very thorough with tracking and giving me updates on my account so it’s easy to track my finances. I can clearly see what I’m spending my money on, which is good. It also allows me the flexibility to shop online.

In 2010, my job made us go to direct deposit. I don't have a bank account so I had my money loaded on my card. It has been a really great experience having NetSpend. I tell other people about it and that they can get their money a whole lot faster. For example, if I was expecting to get paid on Wednesday, my money gets deposited on Monday. In fact, there have been times in the past I received my money four days ahead. It's truly awesome.

I use my NetSpend card like a normal debit card and use the direct deposit option, but I go with my regular bank now so I'm not using the card anymore.

My father had a card with NetSpend and he suggested it to me. I use it for random transactions so I don't have to use my credit card as often. I throw money in there from time to time. I usually use it to pay for my phone bill and online purchases. I frequently do the reload locations as I'm a waiter and get my money every shift I work. Every 7-11 I've gone to is a reload location. So, it's convenient because they're everywhere. It's a good product and it works for me.

A friend of mine had NetSpend for a while and she really liked them. So I went ahead and signed up and I've also liked them ever since, it's been a great experience. I have recommended NetSpend to everyone I know. The company itself is awesome. Claims are resolved fairly quickly. I also like the fact that once contact is made, the card is automatically blocked. Great customer service, I've had no big issues with them and I'm definitely satisfied.

The best service I have received from any prepaid company. I have been around for a long time and have never received such great service as I do from NetSpend. Customer service is always there willing to help solve any matter that arises. I would recommend NetSpend to anyone looking for a prepaid card. Thank you for such great service and a peace of mind.

Overall, it's been easygoing with NetSpend. However, their representatives need to be American because it's hard to even try to understand them.

I have been using NetSpend for some time now. I really like the fact that I have the savings account. It allows me to put away money and monitor my transactions from their text messages. So, it's really helpful. I frequently use their direct deposit. Some of their reps are okay but the others were not so good. The other day, I was speaking to someone and telling him that the information that he was giving me was incorrect because I have the card for a while now so I know how things work. I asked to speak to a manager and he threw me back in the queue. That was a bad experience. The rep should be more willing to listen to what's going on. Their reps should be more empathetic because some of them aren't.

One of my co-workers back in 2004 told me about NetSpend. I've been with them for so long and things have changed over the years. Being able to get my check two to three days earlier was the biggest plus, but for some reason, I don't get it that early anymore. After I started dealing with it, the customer service was great, but I don't get that anymore either. My overdraft is very good, though, and I really like having it. However, I'm a little bit upset with some of the policies on it, but the rules are the rules. Also, the ease of being able to use my card anywhere is definitely a benefit. I use NetSpend both to pay bills and make online purchases, which is great. It's very convenient. It's likewise for their reload locations although I do direct deposit more frequently.

NetSpend's fees aren't as high as everyone else's and managing my finances has been a lot less hectic because I use just one card for everything and then one card for stricter things.

During a previous conversation I had with a representative about a old debt that was due to fees which I had closed the card and come to find out the card was still activated so I was told to go back to the store and purchase a new card. Well I purchase the card, place the money on the card, the way that they told me to. They never really told me the amount that I owed so I put what I had on the card. Then I was told that the amount of money that I loaded on the card will go to the old balance that occurred due to fees.

I haven't even got my first deposit yet and already not happy with the card. I want to ask customer service a question but they aren't even available early in the mornings. Very inconvenient. Also I called to activate the card when I got it in the mail and it said the card was ready to use but I just called now and had to go through it all again. I hope my check goes onto my card or I am going to cancel the card right away.

I chose NetSpend because it's online and I don't get all these fees. I don't have to use an ATM to get money back and I don't get overdraft fees unless I authorize overdraft. My check goes in automatically and it's there when it's supposed to be there. I can look up online and tell exactly how much is there and what has come out. I like it. I’ve had several times when my card has been used by unauthorized people and it was taken care of immediately. My money was put right back. NetSpend had to cancel my card and issue me a new one, which I got in four days.

I've been with NetSpend since 2011, back when I first got my SSR. I used the direct deposit the most. It helped me manage my finances but they kept telling me I overdrew too many times. I had already talked to a supervisor in 2011 about it. I told them that I get SSR, so even though I overdraw so many times, NetSpend is gonna get it back at the end of every month. The supervisor said that was fine and that he was going to put it in the computer as to where I would not lose my overdraft protection. I came to find out that I lost my overdraft protection permanently, so now I can't overdraw anymore. They tell me that the only time I could get my overdraft back is if I open a whole new account. Since they did this, I've been struggling big time.

I'm liking my NetSpend experience. I wish they would build my credit a lot faster, though, and get our deposit notifications in the morning instead of in the evening. I also pay my bills with the card and use the reload locations, but it costs too much to reload the card.

Netspend is convenient. I've had them for about five years now. My money is always almost two days early before my paycheck and I'm continuously updated on what I spend right away. However, I had two disputes with them. The first one was when I was reviewing something online and they charged my card. I lost $92 that day. I had to write a letter to NetSpend to dispute it and had to wait. When I tried to get the money back, NetSpend couldn't give it to me. They couldn't get it together with the company. They sent me a letter in the mail and it said the dispute was canceled. I was so frustrated. The second dispute was for my rent and it was way too much of a process. I had to fax a letter with my name and address then wait for them to get it in three days. I waited 14 days for my $100 back which made me late on rent.

Everything is much more convenient with NetSpend. I can get my stuff done earlier because I get my pay earlier. The reps are not good though and are not very helpful at all. They tell me what they want to tell me. It's like I don’t know what I'm talking about. I know what I'm trying to explain but they're trying to explain something for me that I'm not trying to say.

I could get my money earlier with NetSpend. I do direct deposit and get my Social Security disability. I could also pay my rent, my phone, and electric bills. It’s easier to take those things off my card. It’s more convenient, I don’t have to go to banks or cash checks and run around. Then I reload it every once in a while as well at Walmart. The representatives have been courteous too. They’ve helped me out every way they can before they let me go. I’m pretty satisfied with them. They’ve been doing me pretty well and I’ll stick with them in the near future. I’ve recommended them to friends. They seemed pretty good.

NetSpend is easy to use and open an account with. I can manage most of my accounts through the internet and it's considerably easier. The reps have always been helpful. All in all, they are really nice people and they put their customers first which I really appreciate.

I had heard great things from friends and coworkers regarding NetSpend. Recently, I purchased a NetSpend card to pay bills with that I didn't necessarily want associated with my checking account. Great! Right?! No! I used this same card at the grocery store and couldn't use the entire balance of what I knew to be on the card. After embarrassing moments, and others in line getting anxious, then having to return items from my original check out, my purchases finally went through.

I like that I get the benefits from NetSpend two days earlier. It really helps a lot with getting my bills paid in a timely manner. I’m disabled and it’s really hard for me to get out and about and it helps me to get a head start on getting everything paid on time. The balance and transactions come right to my phone and it helps me to easily keep track of what's being spent and everything. I use the direct deposit feature. My interactions with the NetSpend representatives have been good. I need to order another card though because there have been a couple of transactions that showed up on my card for the past couple of months that I don’t know what they’re for. Even so, I have recommended it.

I love NetSpend! It keeps me up to date with whatever purchases I have. I like the benefit of knowing exactly what I have available. Not to mention that they release my funds as soon as they get it. Moreover, the few times I've spoken with the team at Netspend, they've been friendly and helpful.

Since using my NetSpend card, I've been able to get my paycheck earlier since I can take care of my bills. However, the magnetic strip on my card seems to go out real quick because I had just got it but had to order another one, which I got it in a timely fashion though.

I decided on NetSpend rather than go with a standard checking account so I could take my assets and turn them into liquid right away, which is better suited for me. With NetSpend I don't have to deal with the paper checks. I don't have that many outstanding bills. It's easier to access the money and I just spend the money using the card to purchase items as if I have cash on hand. We have a good record of them and it's easier to keep receipts. I reload with the direct deposit option. I don't have to worry about things getting lost in the mail or someone doing something otherwise. You just have to keep an eye on your account, like you should always. It limits the chance of fraud or stolen identity and spending the money too fast.

I've been with NetSpend for four years and it's real convenient. Their customer service is excellent too.

My personal information is secure with NetSpend and I've never had any problems with them. I’ve reloaded it several times and it's easy. Their reps are also knowledgeable and courteous. I like NetSpend.

I had two NetSpend cards which I use for online purchases and it was really convenient until I lost one of them and I wasn't able to transfer my funds over to the other card. I didn't like that I couldn't get access to my money. This was until I was able to find another person that had a NetSpend card and had it transferred to their card. It was resolved but I don't use NetSpend anymore. I had my paycheck going there but I stopped. Interacting with the team at NetSpend was horrible, they didn't understand what I was saying.

TurboTax said they could load my refund on NetSpend so I signed up for it and it has become my bank. When there’s no money in there, they don’t overdraft me $35 at times and I find that extremely helpful. I’ve talked my wife into getting NetSpend too so we could transfer money back and forth. I also use it for direct deposit. About four years ago, I had to get a new card because some money mysteriously topped out my account. It didn’t leave the account, just went pending. I worked with their reps to get that resolved and they gave me a new card so I can access my money again. It was all nice and easy. I’m absolutely in love with NetSpend and I will never leave them.

I like the card. Days early deposits help me stay ahead in my bills. It's accepted everywhere. The only thing I don't like is being charged for every transaction especially where I got my card.

I only use Netspend for certain things because I’m starting to get upset with it. I wanted to transfer money but they told me that because I had a dispute from a year ago, I wasn’t allowed to transfer money out of my account so I'm not able to have money at times. That's why I’m thinking of canceling it. When I called customer service, there was a language barrier all the time and some of them didn't understand me talking.

Netspend is very unprofessional & they stole my money. I had to report my card stolen & lost multiple times due to unauthorized charges & purchases. I called to dispute the charges which was 34000 dollars. They closed my account without me knowing then froze my online account so I couldn't get my evidence then they kept sending account updates about my disputes to the secured account which I didn't have access to. Then told me I was high risk & that I could never get a account with them. How am I high risk when someone was stealing my money so I'm being punished for disputing.

Order some shoes for 100.04 dollars and come to find out they were fake and so was the number. Tried to return them but no response so I called you guys and you said you would get on. You respond by saying by July I should hear something and now you said by October so I'm just waiting. I trust you guys will handle it? Thank you. God bless you?

I didn't like the way the banks work to where my money doesn't hit my account immediately and the transactions where it's taking 24 to 48 hours just to come out. So I got a NetSpend card and I like the fact that everything is immediate. If my checking account hits Friday morning through bank transaction, I get my check early, like a Wednesday or Thursday when using NetSpend. When I do a transaction, like a debit or credit card, it goes through immediate and it gives me an instant update of the money left in my account. I also receive a text message every morning regarding my account balance and I can do online banking so I don't need to actually wait on somebody. I like NetSpend a lot.

NetSpend was reasonable with I think $5 per month for the ATM and the use at the groceries stores of the debit card, compared to others charging way too much. With NetSpend, I've been able to manage my finances better and feel that my personal information is more secure. I use the card for purchases, gas and everywhere, and I am able to withdraw money through HCB grocery store, which is like Albertsons. I can also go to Walmart, which is convenient because they let me withdraw an additional $100 on top of what I purchased and I like that. However, when I tried to set it up to make purchases and pay bills online, I found out that it will take 30 days for it to get processed and that’s a little bit too long.

This card has helped me so much, it has given me security knowing that my money is safe and don't have to carry cash. I tell all of my friends about it and I appreciate that NetSpend pays me several days earlier than the first of the month.

I've had NetSpend for over 10 years now and got it at the time when I was having problems with regular banks and a prepaid card would be better for me because I really didn’t like writing checks. A card that only allows me to spend what I have is perfect. There were only two that I knew of back then: AccountNow and NetSpend, and I actually have both. With NetSpend, I like the fact that I get my checks earlier and that is one of the reasons why I stayed with them. I do like the overdraft protection but I seem to use it a little too much, so I’d be able to spend it after a while. I've used the card to pay bills or make online purchases and I haven’t had any problems. At one point, I had problems in renting a car but now most car rental places accept it.

I've been a NetSpend card holder for almost 5 years now and am very pleased with the services they provide. I've had to call Customer Service maybe 3 times total and every time I get great service and a prompt response! I love getting my direct deposit 2 days earlier and if I'm low on funds I can even overdraft a little with no penalty fees! I live close to 2 Check Cities, so if I have to load my card, or withdraw a large amount, I never have to go out of my way! Did I mention their low monthly fees? You just can't beat it. I'll never use a mainstream banking institution again; I'll never have to stand in those long lines again, either. I've turned on a few friends to NetSpend and they love it, too!

I was surfing the web about four or five years ago and I came across the NetSpend card. I liked what they offered so I applied for it. Ever since then I had no issues with it. I've had my card for about four or five years now. I get a text right away after a purchase telling me the balance. I manage it from there. I went over my limit twice but I wasn't charged the $15 because they gave me enough time to put the money back on the card. My personal information is very secure as well. It's very convenient to use my card for online purchase and pay bills. The NetSpend card is a great asset for me and it's a great experience. I'd recommend it. I got two or three family members who also have the card too.

Billing Customer service rep was very nice.

When I call Customer Service, they give me very good information and services. I'm very happy with all the support.

I have NetSpend for years. I'm not going anywhere. They're the best.

I think that NetSpend prepaid is a very excellent way to bank for me and others. I love the way their system works. They have been great. I love do business with them. I would recommend them to friends, employee. I have three daughters that at about times need a little financial help, but they each live in other part of the country. Netspend's system allows me to transfer money to them in a blink of an eye. I just love netspend.

When I moved, I didn’t have a bank account and needed to cash my check. I went to a check cashing place and they had NetSpend, so I had them throw it on there because it was cheaper. And that’s what I’ve been doing ever since. I'm using NetSpend for about nine years now. It's pretty convenient. I really like the text message on my balance, it keeps me up-to-date so I don’t overspend and that really helps a lot. I also like getting my paycheck a day earlier than everybody else. Everybody else gets their check on Friday morning; I get mine on Wednesday night. So while everybody else is waiting to get their check, I’ve already spent mine.

I have direct deposit and recently I noticed that my overdraft protection had been removed (child support payments became sporadic). I started receiving payments and went online in June to reactive it. There was $298.88 deposited in June. I attempted to make a small purchase last night and was declined (deposit would be posted in a few hours). I called your agent and was informed that I needed to make another deposit, so why is the feature active if you can't use it? 07/06/2016 $98.66 direct deposit, 07/07/2016 $100.16 direct deposit (this on may not have posted yet).

I really love that my monthly paycheck always comes early.

Being a Netspend card holder is GREAT! I get my direct deposits a day sooner. And even though it's just a day sooner it has helped out a lot paying my car payment on time, my household bills and even being able to enjoy a family vacation. My money has been there when I REALLY need it. And I LOVE it. So I would definitely recommend Netspend to friends and family. You just can't go wrong with Netspend.

I enjoy the convenience of my card and have been a customer for 8 years. The best part is every transaction that is made on my card is texted to me on my phone. So it is very easy to keep track of my balance and I get my social security two days early.

NetSpend has been great, log in money around 28 or 29th of each month.

I am a NetSpend acct holder and I am extremely happy they are available because it gives me a chance to pay my rent online.

A really great customer service rep. I love the anytime alerts.

Had problems with transferring from one account to my prepaid card. NetSpend checked and reviewed everything and the issue was not with my card. They were very helpful, professional and very courteous.

On 6/23 I received a text for a charge of $9.82, only info was a help.com link that got me nowhere. I called customer service to get a name or number so I'd remember what I ordered. I said, "I probably made the charge. Could you tell me who this is. Don't want to cancel my card, just want to know who it's to." The CS rep said, "Too late, I already did." I about died! I said, "NO, You can't cancel my card, my life depends on THAT card!" I had gotten paid the night before, car pay coming out the next morning, everything! After a supervisor and a hour later, a new card would be there in 5-7 business days and cash at Wal-Mart. Needless to say 10 business days later still no card. Sad part is my vacation started 7/2 and I couldn't confirm my hotels so vacation was home alone. Better customer service is needed, they need to listen before reacting.

The only perks about this card is you get your money faster than you would with any other card. But all the hidden taxes and fees and charges are crazy. I will be switching to h&r block card asap. Can't take these hidden fees anymore!

I submitted a dispute regarding claim **, reference number **. A transaction occurred on 07.02.16 in the amount of 29.95 that was not authorize by me. It cause my account to go into the negative. I spoke to at least two representatives who assured me the request will go to the investigative department and would be resolved by 07.18.16.

I recommend a card to everyone I come across! I love this card. You guys make it sooo convenient to use. Keep up the great work!

NetSpend is a great way to keep other info secure. When the prepaid load cards have issues, it really creates havoc. There are things about the card one needs to know which are not explained. When the system is running the way it should it is a great way to spend. Adding money is a different story!!!

I am well pleased with NetSpend customer experience. I was given a call directly from NetSpend as they notice that there was something going on with my account. They immediately closed that account. From there NetSpend directed me to open up another account. I must say, that on a scale from 1 to 10. I would give NetSpend an 11 which is over and beyond excellent. Yes, I plan to open up another account with them because they are just that good.

I enjoy and love NetSpend card because it has good plans and it totally help me in my budget and the most thing I like is when I go overdrawn it won't go thru the limit I have in my card and I want to say is I try my hardest not to go overdrawn but is hard when I need something or my child need something. But I just want to say I am sorry for all my overdrawn all the time... and I'll stick to you guys forever. NetSpend, thank you!

I have held and used my card for a couple of years now, since my husband passed away. It really is a benefit. I won't leave home without it. It helps me to stay on track.

This is the best prepaid card in United States. Customer service is the greatest the get to work on when you have problems or question immediately. They work!

The only drawback I have is getting charged for taking money out whether it be taking out some at a bank (US Bank) or taking some out at a store like Wal-Mart or any other place like that. It does not seem fair to charge us twice.

Your company advertised that a $20.00 referral award would be issued to me and the new customer upon signing up. The new customer did apply, was approved. However neither I nor that person have received the $20.00 referral award as promised. Your company wants new customers but don't want to adhere to their promises as a company.

I had an issue with something I ordered never being received. I emailed support the details and my refund was there within hours. Super fast response time. I never have an issue with my card either. This has to be the best company I've ever dealt with. Thank you!

NetSpend has been great for me. I have no issues at all with net spend, very reliable and courteous. Great company to help people out. Thanks net spend for all you do.

I have used NetSpend for over ten years. I have been satisfied with the experiences I have had. Any issue I have had has been resolved promptly and to my satisfaction.

Since Social Security no longer has any "paper checks" as per our telephone interview Jan.2016. A direct deposit debit credit card is to be set up, as of date my NetSpend card has yet to reflect the payment results. Last notification SSA May 10, stated it usually takes 1-2 months to change. Therefore "you will receive $765.00 for May 2016 around June 8, 2016. After that you will receive $765.00 on or about the second Wednesday of each month."

I never had a chance to use it but once and never received one in mail.

My NetSpend card has been great for the times when I'm in a bin... easy to load up at many locations and makes my life so much easier. I would definitely recommend getting one.

Netspend has been a very convenient card for me. It allows me to put money on it, then transfer that into my checking account. And my bank is very far from me. I use to mail and money order in to them or have my son deposit it. Now all that inconvenience is a thing of the past. I would definitely recommend a Netspend card to family and friends and you.

I have had my NetSpend card for about 4 months now and all I can say is Amazing. I use my card to get my pay directly deposited and I use my card every day. I utilize the Savings Account as well as ATMs and withdrawal from banks. There is nothing I can't do with this card that anyone else can do with their card. Customer service is always there to offer support if needed which is seldom to never. My fiance also has one and she Loves hers as well. In closing NetSpend makes my life so much easier with the ease and convenience of my card. I love the fact that I have it set up to notify me every time I use my card so nobody can use it without me knowing. I could go all day but I have to work. So God Bless and have a Great Day.

Card has been great ever since I got it back in 2013. I like it because that was my first time experience any time alerts which is a great feature for me, because it informs me of anything that is posted or removed from my account. And their overdraft protection is great. I just don't seem to get any rewards for using my card. Card is great. Thanks.

Well this card has many fees--withdrawing fees are horrible. Sign up with a program for 9 dollars and it reduce to 5 dollars a month and I can do as many transactions that I want? Tried to take 30.00 out my acct on 7/5. Had 33.00. I got 20.00. Not right.

My card comes in very handy and seeing that my credit score isn't the greatest it's awesome to not have to be concerned about a credit check. I like being able to pay bills online or over the phone.

This is the best card ever. Love it.

NetSpend has been the best prepaid card I have ever had. They are right on top of every cent that is spent on my card and I get notifications every time there is activity on my card. I for one have never had a card company do this and this is what I love about this card.

I like being able to have a card I can use to purchase things online. The cost to add money to card I can understand, but to charge an additional $1.00 for placing an order (from doTerra) I feel is wrong. I continue to use the card.

Great for a trip. My granddaughter went out of state to a basketball camp. The card proved to be the best way for her to purchase food or other items that she needed. When she needed more, we simply added more to the card.

I love NetSpend, the rates and all. I hope they keep up the good work.

Your customer service is incompetent and can't process calls and request. If I didn't have my paycheck coming to this account I would cancel this card.

For the past five years, I have been in the battle for life. Five years ago I was diagnosed with stage 4 colon cancer. And thru treatment the insurance company that I had requested that some of the treatment would not be covered. And having the Netspend card I could order medication with my card, and it was accepted online, or at the pharmacy, at the chemotherapy center or at the grocery store. AND since I have direct deposit the overdraft protection assured I make until next paycheck. Thank you Netspend.

I cannot express properly my praise for the way I have been treated in the management of my account. The Netspend customer service people have been extremely helpful and efficient in their handling of my concerns and questions. I have recommended many people to utilize their services and will continue to do so.

I've had the PayPal prepaid card for several years now, and this card had been great!! I never have overdrafts, only a few fees (monthly account fee and atm withdrawal fee). I can set budgets and even earn bonus money when I shop with preferred retailers! I get paid early with direct deposit and they keep my money secure. I can't complain!

I love NetSpend. I get my paycheck early and I have overdraft protection which really works when I need gas for my car.

It helped me pay my bills and get the things I needed to get when I needed it.

Easy to use. Easy to load. Direct deposits are quick and very easy to get done. Very happy with my account.

My experience with the NetSpend card has been a very good one. I highly recommend. It is one of the best prepaid cards I have ever used. With all the uncertainties in life it is nice to know that I have a sense of security with NetSpend MasterCard. They have a Live 24 hours 7 days a week customer resolution specialist. And it's back by the MasterCard hundred percent satisfaction guaranteed. Which is one of the most secured and reliably back credit card. Thank you NetSpend for allowing us to be part of your best family.

I had heard horror stories about debit cards. But I decided to go with NetSpend and got really amazing customer services and helpful answers to all of my questions. NetSpend set up alerts for me and provide instant tracking information... Yep, I had to say a good word for NetSpend because they deserve it. Ohhh by the way, my kind words are my own... no strings attached or obligation.

My daughter LaPorsche ** had her debit card used by Jason ** who didn't have the authorization to use her card while she was being treated at the hospital which she filed a police report to have her money refunded back to her. I have her as an authorized user on one of my accounts with you all. She has also did what was told for to do to dispute those unauthorized charges on her card. You all were suppose to have investigated the charges within a certain time frame that was told to her and she still hasn't received her money about 2 weeks ago and you ask me how have you helped my family.

It's good. It gives me my balance and my money is put early.

I wish it could be easy to load up a picture on a card. Every time I try won't let me.

I’m happy with NetSpend. I like it because you can get your SSI and social security retirement money on it days earlier than government cards so you can pay bills and don’t have to worry about it being shut off. I can go to the grocery store and can check on what my spending on groceries is. I don’t have to have to carry a whole lot of money in my pocket for it. When somebody says that I haven’t paid, I can call and know immediately if somebody used my card because I get messages via text and email. I get notified when it’s been used for. I got some kind of double receipt. I seldom use reload locations now since I move from Arkansas but there are many places where I can like Wal-Mart and Speedway. It’s convenient for me.

I've been with NetSpend for a year or two now. They're a few days early on their check with direct deposit and reloading is a simple process. I don't use ATMs because it costs too much but I use NetSpend's reload location near me. They also do cash back and the overdraft feature helps too. I feel comfortable using my card and it always functions. Moreover, their customer service staff are always helpful even though sometimes I get a few I don't understand, which is difficult. I've had this about one out of every three times I call. Sometimes I just hang with it or ask for the supervisor to get it over and make it easier. But usually it's pretty quick and they usually answer the questions.

I was given a NetSpend card as a gift card. When I tried to activate it online I kept getting an error mess, it would not accept my chosen pin number. When I called to activate it I was asked for my SS#. There is no reason for a gift card to request a SS#. When I refused to enter my SS# I was hung up on. CRAP what do I do with an unusable NetSpend card? I would love to know why I would be charged to use it. DO NOT PURCHASE ANYTHING FROM NetSpend. it is a ripoff.

My NetSpend experience has always been great. I got NetSpend through one of the tax programs - it was what was offered to load my tax return on to. Ever since then my paychecks get deposited in my NetSpend card. It's a lot easier, and I can easily check to see how much money I have on my account and don’t have to worry about overspending. I use my NetSpend card for everything. I use the direct deposit option frequently, and it's easy to find a reload location. In fact, the local Walmart here does it. I haven’t had to call NetSpend for anything. Everything I had to do has been online. I ordered a new card, and it was done online.

I needed some place to deposit my pension check but I didn't want to go through a bank because it’s a lot of hassle. So I just put it in NetSpend and I can get to my money easy. It's there a couple of days ahead of time and it just fits my needs because I'm retired. When the check gets there, I get my money orders that I have to send out to and I just give them the card number to some of them and they take the payment off. I got three different payments that come directly off the card. That way I don't have to worry about it getting late or lost in mail, and I've had a lot of problems with that in the past. The money is right there and all I got to do is go to the ATM and get it.

When I started receiving some money I wanted to have it onto my NetSpend card through direct deposit. I've had it since 2009 and so far it's been pretty good. I still have a direct deposit that comes on there, however, I had a problem receiving my social when I was in the Philippines for a year and a half. I had to call them up from there, had to use my WiFi and to really pray and hope that I had a good connection to talk to them and verify that I'm the one receiving it. I had to do that every month which sometimes can be a pain.

I couldn’t get a traditional bank account before and NetSpend was the most common check cash in place in Washington DC. It was convenient so I got them. Getting my direct deposit two days early always helps. I also like the fact that I know how much money I currently have without having to worry about spending more than I have. I pay bills and make online purchases all the time. The only thing that’s not convenient is I can't use it for our bike share program as well as Uber and Lyft because it’s considered a prepaid debit card. Nonetheless, their reps were good. It has been a good experience.

I've had my NetSpend card for 5 years, never any problems, & when I didn't have the funds my purchase still went through. Nothing but good things to say about NetSpend. Thank you NetSpend.

I like the services offered by NetSpend much better than any other companies. I pay most of my bills online and the NetSpend card does it so much better. It’s easier to keep track of what I am spending. I love the card and I use it for everything. With it, it’s very rare that I have cash in my pocket. Also, if a family member needs to borrow a couple of dollars, it’s much easier to transfer money to them and then they transfer it back when they get some money back on their card. I make online purchases now and then with my card, and since I don’t drive, it’s very convenient.

After recently renewing my TD Visa Emerald card, I received a number of emails informing me that an additional card, a "NetSpend Visa Prepaid Card" would be arriving as well. NetSpend is not a company I recognized or have dealt with in the past, and I certainly did not knowingly opt-in for any prepaid card. I assumed the emails were spam, especially since one of the emails sent in this "batch" (an invitation to make money doing surveys) looked like a phishing attempt.

I was doing all my business by cash and checks then. I had been offered many times to join NetSpend. I was skeptical at first because online banking with no virtual account and no checks means no security to me. I read over the details and decided to give it a shot and I’ve been a customer ever since. I like the fact that when I reach a certain level of balance it won’t allow me to overspend. At the same time, I don’t have to carry cash, which means I’m not spending excess cash. Their statements are concise and clear too and their customer service is impeccable.

Because of my BBB complaint, I was contacted by a team who could actually resolve this issue for me. It's too bad customer service cannot do anything, but I was glad that this senior team could.

I used to sell stuff off eBay and a lot of people are using PayPal so I signed up for a card on there and got NetSpend. It helps out pretty well. I use it a lot for auto pays and for things that I might not want to give my actual debit or credit card information out to. I have it set up for auto pay for my DirecTV, my high speed internet, car insurance and my cellphone payments. I don’t have to keep track of it because they send me a text message of what happens. I save the text message as a receipt. Easy on me.

NetSpend doesn't charge a big overdraft fee and I like that - I only have the $5 a month. Also, I get my check as soon as it comes into the bank through direct deposit so I get my money a couple of days sooner. I also like that their card functions just like a debit card so I'm able to use it to pay bills or make online purchases. They have a reload location as well close to me and I use it to put more money on the card. It's a pretty easy process. Their team members are also helpful and polite. They offer me stuff I need.

I wanted easy online bank transfers for my family and Netspend is very efficient online for all of us to share funds. I like it better over a different prepaid debit card provider. I also like its mobile accountability. I could access my history through my phone, so that's a plus. Paying bills or making online purchases using the card is convenient as well. I use the direct deposit usually and it's very simple and I could find reload locations near me. As for the Netspend team, they’re always friendly. It was excellent.

Every time I use my NetSpend debit card in the store, I am charged $2.00 to enter my pin and this month alone cost $30.00 just for entering my pin at checkout. Never again with NetSpend!

I got a hold of NetSpend for my prepaid card because I felt more secure and safe with them than other providers. My balance is always correct and that’s what I like about NetSpend, too. It's been an excellent experience with them.

The check cashing place said that I could do direct deposit through NetSpend so that I wouldn't be losing so much money from cashing my check with them. NetSpend makes it very easy to manage my account online. I get my check a few days earlier than everyone else and also get cash back if I activate certain things like when I go to Starbucks, I've gotten cash back through the program that they have.

On June 26, 2016 I received an alert text from NetSpend that $450 was transferred to someone name Derek ** through a wire transfer from my card. I immediately notified Customer Service at Netspend to inform them. I received 3 reps from outside of the country who were rude and not understanding. They told me it would take 10 days to complete an investigation on whether I would get my money back. I was left with $2. My paycheck is direct deposited on this card and they showed no empathy!!! I don't know how I'm going to pay bills or eat with that. My PIN was also changed without me knowing and I only found that out when I tried to call them. They informed me via email 2 hours later. By then, my money was gone! I have been with them for years. They do not care about loyal customers. My husband also uses them. Now I don't know if or when I'll get my money. I'm a wife with kids to feed.

I like Netspend. With it, I won't have all those spending overcharges on to when you go over your limit. And I can use the card whenever I want to. I can use it for hotels to book a room and pay my bills online. Their team have been very pleasant. For all the years I’ve been with them, I had a good experience. I never really had a bad experience except one time when I was out of town on a trip and it was just me and my kids on vacation. I used it in another state and they closed my account. I guess they noticed that I was out of town and they were trying to protect me but it was actually me. I couldn’t get to a Ace Check Cash place and I didn’t have any cash on hand. I’d rather them to call me to make sure it was me before they cancelled the account.

NetSpend had direct deposit which I liked. It’s just been very satisfying with NetSpend. There were some discrepancies in the past but they had cleared it up.

A decent alternative to traditional banking. I have not experienced any issues thus far and I have found the NetSpend card to be just as welcome as traditional cards. The fees for loading and withdrawing are my only grief at this point, but it is what it is.

I got a NetSpend card because it's a prepaid card and I get my direct deposit two days early. A regular debit card puts my money in the bank and if I have overdraft I get charged a $35 fee. With NetSpend, I get a $10 cushion fee when an emergency comes up. That is beautiful and what I need. Paying bills with it is very easy by just using my routing number and account number. Then when it's fine, it goes right on my phone and I could see the statement. Their team is friendly and understands when I call in for trouble or concerns. They answer my questions quickly and resolve it easily. NetSpend prepaid is an awesome debit card and everybody should use it.

My going with NetSpend had a lot to do with the monthly fee that I could pay so I don't get charged every time I use my card because I use it quite a bit. I've been with them for a long time and my money is directly deposited to the card every Thursday about 12:01 a.m. One thing about my card that helps me is getting a daily text with my balance, so I know everyday what I've got in my account. I had my card compromised one time, but I got all my money back, even if it took a few weeks. Still, I hope that won't happen again. I got to pay one bill with my card, but I don't buy online because it scared me. Overall, it's been very good with the team at NetSpend, and having a NetSpend card is convenient and dependable.

Not having to carry cash by having NetSpend is great. It's convenient when paying bills and buying online. I use both direct deposit and their reload locations as there are many near me. When I had a dispute, they were able to handle it. NetSpend is good except I hate their overdraft protection because it doesn't add up sometimes.

I had NetSpend for four years. I like the fact that I get text messages when I use my card. I also like that I can look at all my balance all the time and that I get my direct deposit a day early. I use the direct deposit option all the time except when I need to add money on there, but it’s inconvenient that I have to pay to put money on my own card. Also, when I had an unauthorized transaction going on my card recently, I didn’t like the person I spoke with. He didn’t know what he was talking about, so I haven’t had the issue resolved yet.

DO NOT USE THIS COMPANY!!! My boys got NetSpend gift cards as gifts and when we went to activate them - the one it only had $5.00 left on a $30.00 gift card - he was charged monthly fees even though he never activated it and my other son ended up owing them money because they were charging him monthly fees as well even though his card was never activated. Please be WARNED!!!

My husband said that NetSpend is better compared to others. We have access to funds. When he doesn’t forget the password, we can check his account but a couple of times we have to reset it. We also get text alerts so that lets us know what we’re spending. Also, it’s convenient to pay bills and make online purchases with it and I usually reload my card through 7-Eleven. Most of the time we interact with their reps overseas so sometimes the communication is a little foggy. Not that having an accent is bad, but I find it hard to communicate with somebody who has one. Nonetheless, it was a good experience.

Very pleased with NetSpend. Only objective is ATMs. All I have dealt with only dispenses up to $300.00 and $3.00 each transaction can add up. Overall, happy with service and early deposits and account balance notifications.

Your fees are outrageous. No one should be charged $1 to $2 for EVERY transaction that's been made plus additional $2.50 on atm transaction. That's not counting what the atm charges you. The only thing good about the card is getting paid up to 2 days early.

I use my NetSpend to pay my bills and make online purchases. There was just a problem because my electricity company wasn't using NetSpend but that got cleared up right away. It's been really enjoyable and pleasant to be able to get money early and be able to take care of my bills on time with NetSpend.

I use NetSpend direct deposit every payday. I get paid at midnight on Wednesday even though my payday is on a Friday, which is fine with me. I have two cards and my boyfriend has one. If he needs to draw money out to pay bills, it's easy. Also, I can book a trip online, fly, and do anything I need to do. It's very convenient. However, the fee to withdraw money is a little bit crazy so I don't do that often unless I go to a grocery store. There are not enough places that I can withdraw from. That part is inconvenient. But when I've had a couple of disputes, their staff took care of everything. I'm satisfied with what they did. It's been a good experience with NetSpend. As far as my service goes, I'm completely happy. I've recommended them to my sister, niece and people from work.

I got my NetSpend card through ACE. I've had it for at least three years, and it's very convenient to buy or pay bills online with it. I use the reload locations often as it's easy to find them. Also, their team supervised me getting my address and email changed.

It's more convenient using NetSpend. I like how I'm able to check everything immediately and if I wanted to have the ability to reset, I can. I also use their direct deposit. Their reps have always been pretty positive, too. It's been a great experience with them.

NetSpend is a safe way of having a disposable credit card. I have used it for years when traveling because if a card is lost or stolen, they can kill the card without killing the account. That's the plus side. The negative side is this: This weekend while traveling I forgot my card in a remote location. Not wanting to cancel a perfectly good working card and have no cash for the weekend I decided to take advantage of NetSpend's FlashPay feature, where you can send cash to someone. I chose my wife. NetSpend doesn't use any of our current cards as a recipient so I called their Customer Support for help. I was told to simply have my wife purchase a NetSpend card for $3.95 and add $10.00 to it, and I could FlashPay to it and transfer a few hundred dollars from my account to that one. Sounded easy.

I have two accounts with NetSpend which has provided very good service. It was more convenient for me to use than other card providers. I called their team about my account and they got the issue fixed right away. I advise people to get the NetSpend card because they don't have to worry about overdraft charges which I hate. Netspend doesn't have that and their direct deposit fee is not that high as well.

When I first started with this company it appeared that customer service was the utmost importance to them. But over the last several years it seems like customer service and reliability has went downhill. I would call several times and speak to a representative and be told several different things by different Representatives while my accounting needs remained unmet. I even had fraud on my account and when I disputed it they did not fight on my behalf but instead reverse the credit. Lastly, because of the fraud that was done on my account they said that I was too much of a risk and closed my account after several years of doing business with them! They locked my money up for over 10 days until I could receive a mailed check in the mail! If you are struggling and low income then this type of asking may suit you however if you expect quality banking service then I would advise not using this bank.

I am not very pleased with my experience with NetSpend. Went on vacation and stayed in a Hilton hotel where I used my card to pay for a night stayed. The hotel compensated our room which meant they released our funds back to my card on their part. They sent emails and faxes which is what NetSpend said we needed in order to get my funds back on my card. After two days still no funds. I called and fought to get my funds back, and still have nothing. I really hope this doesn't happen to anyone else. It's disappointing and upsetting to have to go through. They have given me the runaround and I just want them to do their job so I could be a satisfied customer.

I never take the time to submit reviews because I know they don't really matter. However the fact that NetSpend deals with money and my money has been unobtainable for almost the past month is absolutely infuriating and makes me very hesitant to continue to use NetSpend. And that is a shame. After having bank accounts hacked multiple times I was referred to a re-loadable type of card which is when I found NetSpend. My card number/information was somehow confiscated last month and around $150 was drained from my account. Whoever did this was able to use the card number without needing the security code on the back or my billing zip code (which has long since been established) to pay two bills and a large fast food restaurant tab. That is just downright terrible security.

I like my Netspend card. It's very dependable. I haven't had issues with my money not being available which is very important. I use direct deposit often and it is easy. My deposit hit usually on Tuesday and we don’t get paid for Friday. The team at NetSpend is always friendly.

When I need NetSpend the most, customer service really sucks. The people responsible to be able to make changes are always not AVAILABLE, therefore I'm changing my banking in the near future...

I wanted a debit card so I got NetSpend. I like that I didn’t have to put any money on it. And with my direct deposit, I get my money earlier so that always helps out. I like their anytime alerts too. I have an issue though when I go to a gas station and use my card. Whatever I don’t use is supposed to go back to my card but it never goes back. I have two pending, one is for $8.00, one is for $6.00. I have never seen it ever since so I don’t like using the card for that purpose. I just take the money out to pay cash. The last interaction I had with their rep was when I used it at a hotel to put a deposit on. It’s supposed to go back when you check out from the hotel, but since it’s a debit card they said they give you 30 days. But I usually call in and they put it right on my account.

I had a regular NetSpend card and then I received a Control Prepaid MasterCard. I’m able to call them and ask when my deposit is supposed to come in. They post faster than others; it exempts me from incurring late fees on a lot of bills and stuff. They're very convenient and fast but I wish there's an ATM that we can go to that don't always charge a fee.

Netspend is something to have until you can get a regular bank account. It's good because if you spend something, it gives you an email. Also, their customer service team has always helped me out as much as they can. However, last night I couldn't use my card in 7-Eleven for some reason. I went online and found out that it was shut down last night.

I've been a ACE Elite cardholder for almost 2 years. I have direct deposit. ACE Elite is very good at providing you with alerts as to the activity done on your account. I would recommend friends and family to obtain an ACE Elite debit card.

NetSpend used to be cool but now it's a massive company with long wait times for customer service and they will shut you down fast of any so-called suspected fraud. My life has been a nightmare with them. Not sure what to tell you here because all banks suck now. Use cash and money orders.