Netspend Reviews

I received an email stating that I had a pending direct deposit and that my account was blocked. I was told to call the number on the back of my card. I followed the instructions as given. When I called I was asked for my account number. When I gave my account number I was told that I gave the wrong number. This of course confused me because I gave the routing and bank number that Netspend sent me. I told the Customer Service Agent this and then I was disconnected from the call when I asked what do I need to do in order to get my money. I called back again, explained my situation and was told that I gave my company the wrong direct deposit information. I told the agent that I gave the company the information that Netspend gave me.

Both my partner and I were Netspend customers until we logged in online to review transactions. Both of us had requested to be on the monthly fee plan as opposed to per transaction. Unfortunately even after multiple calls to customer service we were always charged per transaction. Finally an ultimatum was delivered. Monthly plan or we go. So we are no longer Netspend customers. ** customer service.

On June 29, I attempted to withdraw $300 from an ATM. The funds were debited, but not dispensed. After contacting the bank and filing the dispute with Netspend, the bank stated this was a bank-wide ATM failure and happened to several people on June 29. I only needed to have Netspend send a charge-back request. Netspend said they sent that on 6/29. Several days later, I contacted the bank again. They said that if I could get the FAX number that the charge-back request was sent to that they could track it down so that it could be dealt with or they could give me a status.

I went into a Check Cashing Place in Pennsylvania and wanted a bank account but I thought having a bank account would charge me fees if I don’t make the deposit on time. So, I was looking on the wall and I saw NetSpend card. I was told it’s a prepaid debit card that I can simply load money up if I'd like to use it and it was $10. I got one and I've been with them ever since.

I’ve been with netSpend for seven years. I initially contacted NetSpend for convenience and direct deposit. I use the direct deposit option often because of the fees they charge. I'm on NetSpend Premier and they only charge me $5 a month flat rate for unlimited use. Still, if I need to reload my card, I can go to a 7-11 where they charge a fee. Alternatively, I can also go to Ace Check Cashing and reload there.

A different card was not fulfilling my needs at the time and NetSpend offered a better program than they did so I switched. And NetSpend was able to help budget my money. Plus, they can do online deposits now and that’s a good feature. I used to get a reload card and reload, but now that I’m able to do the online deposit, I don’t have to. I can reload right from my house. I do everything through NetSpend and it’s very convenient. Unless the website or if my internet’s down, then it’s a hassle. Otherwise, it’s very beautiful.

Netspend is convenient for the app on my phone and it’s compatible with my phone and my computer. It’s also the same thing as a traditional physical bank account. I use it for online purchases but not to pay my bills. It offers bills payment only if you go to the individual account that you want to pay and put it in your NetSpend information, whereas I would like it if you could pay bills from the actual NetSpend account and then put in the bills that you want to pay. But when I call or go to the automation, it’s been positive each time.

Will never use this service again. The amount of information needed to activate a card is the overall problem. 1st and foremost problem being the strikingly odd questions that I was asked. The strangest being "which of these people do I know." I answered this question wrong because it turned out that the right answer was my uncle's ex-wife who divorced before I was even born. There was no way in the world I would be able to answer that. In the case that those questions are answered wrong, I was then prompted to take pictures of my social security card and other very personal documents. Sending to a company that should and does not need to know this information about me for the sake of a $100 card uploaded by a check cashing company. In the end I refused to upload the documents and was forced to put the card to limited use (only able to use in store, not online or at an ATM) or else my money was gone.

Before today, I would have given Netspend 2 stars. However, I had a situation that took place and my customer service representative "Jane" job was completed. However, Jane was patient and concerned which I thought was sincerely from her heart. Jane stayed on the line with me over 45 minutes helping me resolve a situation without rushing or having an attitude with me. She was so caring and patient!!! Because of Jane, awesome customer service I will give Netspend a 10 star if possible.

I been with Netspend Since 2012. They closed my account without notifying me. I had 4 Direct deposits going into my account when they closed it. They tied up all the money I had for an incident that did not involve me... When I called I got hung up on Transferred from person to person. I didn't yell or curse at anyone. I remained very professional. When the call was over they had closed my account and the 1300.00 I did have in my account they would not give me access to it. Told me they would mail me a check.

A family friend stole my card while I was out of the country and racked up a ton of unauthorized purchases. I had her arrested. I disputed the transactions and not only did Netspend deny my claim, they insinuated that I made the purchases myself. I've sent the arrest record, the court docket, etc.- I never received one phone call. They said because she went to stores I'd been to in the past there was not fraud? Meanwhile someone is in jail and may be let go because the people I trust with my money have blamed ME. She got caught with the cards in her possession and some of the things she bought. I am contacting the Attorneys General Office!

I've been with Netspend for three years and I don't like that they charge $5 a month for something that I don't know what it is really for. And I also don't like it when the ATM charges you a fee and then they turn around and charge you another fee. I've always had direct deposit and I've done the reload once. I've used the card to pay bills and make purchases online. And I don't like that when you get gas and you use your card and use only $10, they automatically take $75 out and then they put it back in. And you might need to purchase but you gotta wait until they put it back on your card. With that, I don't use my card for gas. It doesn't take them long to put the money back on it but when it first happened to me, I panicked.

I’m disabled and I don’t drive, so having NetSpend was easier and convenient for paying my bills from my home and I even pay my rent that way. I use it for direct deposits, which I’ve had for five years. I always had great experiences with them. I've had a couple of downfalls but as far as it goes, I've had more good. There have been times where someone went in to get money from my account and they let them but the money didn’t get there so it charged me. I called NetSpend about it and they fixed it. My experiences with NetSpend were greater than anything, even with the bank I had before. I have recommended them.

I have a PayPal card and it’s ran through NetSpend. I have my check direct deposited to NetSpend because I get it two days early and that's what I only use it for. It's just like using any other card. I will not recommend it because I had an issue where I disputed a charge and the guy cancelled my card without telling me. They wouldn't transfer it to PayPal which they're supposed to be able to do. They put a lock on it because of "fraud". But it was a charge dispute, it wasn't fraudulent. There was a charge where our company ran my card and they were supposed to refund it and didn't. So, I had to call it in to PayPal as a dispute on a charge. They will investigate and credit you after they analyze everything. And so I thought that's what was going to happen.

I have had a Netspend debit card associated with a major supermarket chain in Texas. I got the card primarily to make online purchases. The reason that I got it was about two years ago, I was using my laptop at McD's on their official Wi-Fi. I got hacked with a ransomware scam. I had to change my primary credit card promptly after cancelling it, in case some pirate was going to use my ID info to plunder my account. I got the Netspend card with the intent of putting about $600/month to cover possible online purchases and a few routine things. I moved to Bloomington about 3/4 year ago. Here are my problems:

NetSpend is a very convenient way to pay bills or buy things online. I can use the card anywhere which helps me a lot. Also, the paychecks get paid two days faster so I don't need to wait. Moreover, their customer service people have been very helpful.

I have been a customer with Netspend for more than 6yrs. I never had any trouble until the past few days. I had some charges that was made on my account without my knowledge. I called the company that took the money out and asked them to refund it. They did. So I went to use my account and the money was not on my card. Netspend stated that the same company took the money again so they blocked my card. They said I will get a card in the mail to replace that one. I said I already have a card I never used from Netspend. I asked can I activated the card. I had to get the money that was left on the account they blocked. The guy said yes. I gave them all the information that was needed then he says that I have to send documents to have proof it was me setting up the account so I sent everything they asked for from Friday 16th, 2017.

In 2007 I won Lottery, I call customer service, got the information needed to have the money deposited to my NetSpend account. On September 18, 2007 at 12:45 am. I received a text message on my cell phone. And at the top it had 18-20 numbers and then it had deposit from Hoosier Lottery, then it had the account number. Then it had the amount of 3854.13 dollars. I was on my computer at that time so I open up the account and I open up a saving account and transfer some of the money over to the saving account. Well I was working at the time and didn't touch that money. I knew the money was there because I was got alerts when my card was being use anywhere.

Netspend does a two-day direct deposit. People would normally get paid on Friday, but they get paid on Wednesday. I'm big on budget and credit repair right now so I monitor every little thing. The different tools on the website are good. The only problem I've ever had with Netspend is when someone stole my information and I needed my card right away because the other card was cancelled and they charged me $20. I've been a customer for years, that wasn’t fair. I had to speak with a supervisor to ask him to waive it as a one-time courtesy since I have been with them since 2006 and I've never called and asked for anything. Also, I work for customer service, I have waived fees for my loyal customers so I know it's something that they could have done but they refused to do it. So it set a point. That happened a month ago.

I travel a lot. Use my Netspend card at a couple of am/pm gas stations. Come to find out that I'm charged $55 on top of my gas purchase. I call customer service and ask them the reason for the $55 fee on top of my gas purchase. The CSR informed me that it is kinda like a deposit to ensure I have money in the card and that the fee would be credited back into my card. Which of course did NOT happen. I ask to speak to a manager and of course the gentlemen told me he is already assisting me and I did not need to be transferred to the manager. I feel frustrated when I can’t speak to someone that speaks fluent English. Mind you that I was transferred a couple of times just to get transferred to someone that did not understand English very well. I hope that Netspend will get someone that actually knows how to handle CSR much better.

I wanted to have an extra card so I got a prepaid debit with NetSpend. It makes paying bills easier. However, their customer service has been pretty much horrible. You can’t understand them because half of them speaks Spanish. Also, when you call them with a problem, it never gets resolved. The person who referred me to the card told me the same thing.

I've had the PayPal Prepaid card from Netspend for several years. For the past couple of months they have failed to initiate a transfer when I try to move money from my PayPal account to the card. It still has not been resolved, and I only get generic answers from customer service (who are all too eager to transfer you to PayPal, and refuses to transfer you to a manager). I've been promised follow-ups, but nobody has contacted me. I did get a reply to one email, but it was the same generic call-center answer. Do NOT get this card if you want to reliably access money from your PayPal balance. There are multiple people who have experienced the same issue since 9/2016, with equally poor customer service, and still no resolution.

With NetSpend's early deposit on my account, I can predict when I can pay things with an outline of when I'm going to get my funds. It's easy to make direct deposits because they come in straight to my card. It's also easy to make purchase and pay bills online. I give them my card number and they withdraw immediately from my account. So that means when money is gone, it is actually gone. There's no saying it's still available and we can mess up thinking you got so much money but you're not. I like the immediate withdrawal.

NetSpend offered to receive my paycheck faster so I went with them and I've been able to pay my rental a little earlier. I use direct deposit more frequently and it's a very easy process. But their customer service is horrible because I can't get anyone to speak English. I've called in to speak about my account and one of those times, I gave my account information to the person that I spoke with and he still wouldn’t give me any of my account information over the phone. Besides the customer service that I don't like calling, I also don’t like that they just go in and take the overdraft. They just take the $15 fee which I think is too high. But my overall experience with NetSpend was pretty good. Although sometimes, it could be a hassle.

I like Netspend and what they have to offer. And I’ve been with them for six years now. I used to have Achieve. When I canceled Achieve, they sent my money back to Social Security and then transferred it to the other card that it was supposed to go to. Achieve charged me $15 a month but Netspend doesn't do that. With Netspend, I can use the savings account if I need to and I get payback rewards if I use it at certain places. I got $1.35 back because I used my NetSpend card at AutoZone one time. I do anything and everything I need to do with it.

Netspend is a greatly recommended card company by me, for many reasons. One of which is their assurance and multiple stages of protection of the card holder and your information, as they take as many steps as they can to make sure your account is only accessible by you. Another thing that ranks this company very high is their customer service. You're very likely to get a quick response back from this company and they are always willing to answer your questions and walk you through any problems you are having. I greatly recommend choosing Netspend as your prepaid card company.

I’ve been with NetSpend for over a decade and I continue to use it because I like it. I manage my finances online and go to Check City to reload, but it could also be done at a 7-Eleven or an ACE store.

I love my Netspend card. I've had it for over 2 yrs but I have never been able to access my account online. Website won't accept my password or the one that is emailed to me. What can be done to fix this? Other than that, I recommend it to everyone! My son & my husband also have one. We wouldn't have anything else!

I needed a prepaid card and I heard bad reviews about Green Dot so I figured, I would try Netspend. It's a huge help for me. Because I’m disabled, I get my social security directly deposited on my Netspend monthly. I can’t get a credit card in my name, so the prepaid works great. I can shop online and I use it everywhere I go. I can get cash out and I've never had a problem. 98% of the time, I use Netspend for my direct deposit every month from social security. And there are occasional times, not many, where I load money if I need to. There were no hassles finding a reload location.

I saw an unauthorized charge on my Netspend card, so I reported it stolen on May 22, 2017. I immediately ordered a new card. On June 9, after waiting over two weeks for my card, I called to see why I hadn't received it. After verifying my address once again, the CSR told me that she would send me a new card through express mail, and that I would not be charged for this service.

I dealt with Netspend with my direct deposit for more than 8 years. I must admit that I often lost my debit card frequently and ordered replacement cards. Finally one last time I went into a local store and got a replacement card and had my paycheck transferred because I had lost my ATM card. Lo and behold I was told by customer service that I had committed fraud on my own account and therefore I was suspended from ever using Netspend services.

I first heard about NetSpend where I cash my check and I needed a credit card and I used it. I had it for years and then I got a second one. However, their customer service sucks. They don't listen to me. I put all my money on my card and it should've been just a quick thing. And even though I've been a customer for years, I had to prove my address so I kept sending in the information they needed.

They had my money back on the card the same day. They could do something about money being charged for everything that you buy and easier easy way you are putting money for your bill all in. A great way to buy things online without having to give my information.

I initiated an external transfer from my Credit Union account. I actually did two a day apart. I get a notification via text message that there is a problem with my account and to log on to your account. However when I tried to get into my account it was locked. I then called them late morning and was advised the issue would be resolved within 6 business hours. I called again in the evening because I still could not get into my online account but I checked my credit union account and both of the transfers were deducted from my account. One had a post date of 6/9 and the other had a post date of 6/12. But when I finally get to talk to someone I am again advised that there would be a request sent to have the transactions posted manually.

I've been with NetSpend for a couple of years. I went with them for the early pay so I can make my bill date because I get my paycheck two days earlier with them. They also do all the works and since it's a prepaid card company, I don't need to qualify for it. If you have a certain amount of deposit to it, after a minute, it gives you $100 over so I can pay my bills in a timely fashion because I use it. I don't have late occurrences for the bills and I'm no longer paying $100 extra for my rent every month because of it. I would've also paid an extra $50 for my credit card bills if I did not pay by the third and that's the best benefit. Also, using it to pay bills or making online purchases is very convenient and the direct deposit process is very easy.

I had one bank account that was with the same people that I was working for at that time and they were supposed to deposit my checks at 12:00 midnight on Thursday. I would go get something at 12:02 and then my account would come up overdrawn because they had not deposited my check. I got so tired of that that I went with NetSpend and I've never had a problem since. It costs me $9 a month and that's it. There are no hidden charges. I don't have to worry about getting overdrawn. NetSpend is a bank too, but they don't sup every dime out of everybody. Also, they protect my money. They let me know if the government comes in after my money instead of just letting them have it. They let me know where I have a chance to stop it. They send me an email or call me and say, "Somebody is gonna take money out of your account for some reason. What do you want us to do?" Every other bank would just let the government have it.

I didn't have a debit card account at that time. When I saw that NetSpend was offered on my taxes I said, "Sure, why not?" And from there I just stuck with it. It kept me from going over drafted and it helped me not have to worry about high fees. It was convenient because I didn't really want a bank account. I did the direct deposit and I like the fact that I got that before anybody else. It made it easier to keep everything in line. I did, however, stop using it because fraud kept popping up on my card. I had reported it multiple times and it continued so I deleted the card. It's a good card but after the fraud issues, I'm not going there anymore. I also try to avoid working with people at NetSpend because they're the most difficult part. But overall, my experience was super positive. It was easy to use and interact with, and I didn't have to worry about fees. And, it doesn't look like a prepaid card but looks like a credit card.

I have been with a lot of Banks and Netspend is by far the best. I always get my check deposited earlier than everyone else at work. The overdraft protection they offer is awesome because they give you some leeway which has been a huge help. I have never had any issues with them and I have recommended my family and friends.

I've never had a card before and needed one to book a room for my anniversary. I requested one sent in the mail so my name would be on it, activated it as instructed, but when I asked about "reload packs" in the store I was told they didn't do that anymore and I needed to bring the card in to have it swiped and loaded. When I done so the register flagged it as fraudulent even though I was trying to put money ON it. Now my local dollar store thinks I'm some kind of thief. I have never been so embarrassed.

Alerts and page set up changed - I do not like the new page. It don't look right, it is harder to perform the review of my account and I liked the other way it allowed to set the alerts. It was quicker on this web, the phone takes too long. The initial page looks fake like an old cartoon. Bring the previous looks and options. Thank you.

I like the benefit of being paid earlier so I decided to go with NetSpend. I heard about them through one of my co-workers and it's the same as any other debit card I find. I just like it better because once the money is on, they can let me come draft and do anything. I still have an active checking account but I just use this for the direct deposit so NetSpend is better for me. However, when I'm online and they tell me that I can activate discounts, I don't know where the barcode is when it's time to use them. There should be a barcode or something that comes to my email in order for me to pan out, but I don't get that and I think that's misleading.

I was looking for a prepaid debit card. I looked at reviews online and at that time, NetSpend was the most reputable company out there that’s why I selected them. The main thing I liked was the immediate text message when the card was swiped. Also, it has a low monthly fee as long as you signed up for the monthly rate as opposed to having them charge you each time you make a purchase. I also use their direct deposit option more frequently. And I also use my NetSpend card to pay bills or make online purchases and it was absolutely convenient.

My NetSpend card is the busiest card in my wallet. I pay most of my bills with it and the text message I receive after every transaction really helps to keep everything straight. I also like the security it gives me knowing exactly when it's used. I'd be lost without it.

My sisters first told me about NetSpend and I have noticed changes in how I am managing my finances better. I'm getting the text notification to know how much have in my account. I do direct deposit and reload. For the reload option, I'm able to find locations that are convenient to me.

I never received the new one. I still have the temporary one but I've never gotten a replacement one with my name on it and plus it's too hard to read the card phone number on the back of the card 'cause it since such small print so if you could get me that replacement card as soon as possible.

My debit card was stolen and money was taken from my account. When I found out I called and reported it and cancelled my card. This is the 2nd time this has happened to me. Netspend would not refund my money and said the reason was because of where my card was used and I benefited from it... How on Earth is 300 something odd dollars of my money being gone benefits me? I've been a loyal customer and Ace Elite card member for over 5 years. It's how I do all my banking. I don't think that's how I should have been treated!

It's a great program! I am a military Veteran returning from overseas (and) I have been a victim of I.D. Fraud! NetSpend gives me a way to have a secure account, manage my finances, get paid often 2-days early and protect my info (while I get my I.D. crisis situation handled.) Thank you NetSpend!

I have been a Netspend card member for some years now and I am very pleased with all the services they provide and the quick response when I have question or a problem. I like the new website improvements. They are easy to work with.

I would give a rating of five but lately I have seen multiple unauthorized transactions on my account and don't see an option to block them from happening other than calling in to customer service. Please get back to me on this problem. It would be a wonderful attribute to the NetSpend app if you guys could add this feature.

NetSpend has become one of my least favorite prepaid services. It takes too long to get things done as far as transfers and account changes. I also think it's foolish to charge someone to check their account. The automated system is both frustrating and a complete waste of time. Also the quality of the cards are HORRIBLE.

Absolute worst experience I have ever had with Netspend. I was lied to by more than one representative. First one told me my card would be sent in 3 days. On third day, second person said it would be an additional 3-5 days. She suggested in the meantime to use my account and routing numbers. I asked how I was to do that at the grocery store and gas pumps, she reassured me it could be done, but unable to tell me how. Wonder why. I believe there are several pre-paid debit card companies and it is time for a change. I have been a customer for over 10 years. No customer loyalty or appreciations.

Overall... A good experience. Only bad thing, card was destroyed in a hotel fire. No compassion from company. $25 to get a new card... That was a ripoff. Unfortunately, you have no choice other than to pay the man. Also, release of funds from hotel deposits is ridiculous. Takes forever.

I have been using my card for about three years now close to four and I love it. I love the security and transaction alerts any time my card is used. Any time I have questions, customer service is always friendly and very helpful. And to top it off my monthly fee is so small, I hardly notice when it comes out. Thanks NetSpend!!!

Be ready for full disclosure on who and what you're doing with your money. All overseas transactions blocked unless you call and tell them what it's for. Only then maybe will it go through. I complained and then spent an hour on the phone with a person that said they could not find my account and then transferred me to an airline booking number. No joke. Like big brother. Pay the 9.95 a month and keep your head down and you won't have any problems. Ohh and ATMs...yea. See what happens. Good luck.

I like it that you get early deposit and I love the Speedway Points for loading your card and I have also recommended it to my daughter and my fiance and others. I really am satisfied with my NetSpend card and have had it for years.

I've been banking with Barclays in London since 1980 and normally I only bank with them. I had lived in the Virgin Islands for 10 years and they always handled both my personal and business affairs. Now, I live here in the United States and up until three years ago, I had an account with Wells Fargo. I transferred funds from London and they totally screwed it up. I didn't bank with anybody for a while after that until I heard about NetSpend on the internet.

I love getting my info as fast as I do something, be it a deposit or withdrawal. I know right away. Getting your money sooner than the bank has been a life saver. I recommend it to my friends every chance I get. I love it.

I am very happy with Netspend. I have been dealing for several years. Anytime I have a problem it is taken care of. The customer service rep of Netspend are very polite and very professional. I appreciate them very much. Thanks.

They could not resolve my situation and that makes me frustrated. And it seemed like the customer service agent refused to get me a supervisor so I could talk to him and that got me more frustrated. I have two accounts one PayPal and the Netspend and she could not help me. So I have a negative feeling about NetSpend.

In January, I was a victim of transaction fraud. After I spent almost an hour and a half on the phone with a representative, she finally accepted my claim. I was told I will be receiving a form to fill out, I filled it out. Sent it back. It was returned due to misinformation which is no problem. I refilled it out and sent it back. Until this day I have not received any notification that about that claim. The worst prepaid card I've ever had.

A decade of service and only a few bumps; and every problem was corrected with just a small effort. I had used my card at a retailer that was subsequently hacked, NetSpend sent me a new card without me having to ask. This is a company that cares about their customer. I would recommend them to anyone.

I wish the overdraft system did not have a 3 mo cooling off period after you use it 12 times. Every thing else is perfect. Getting paid 2 days in advance is very helpful if you are running low on funds. Customer service is very quick to answer any questions you might have.

To all that is concerned the Netspend card is better than sliced bread. I would recommend it to anybody that I talk to which I do frequently. The customer service is Five Star All The Way. I have had several debit cards and NetSpend by far is the easiest to use and you get more for Less. It is very easy to use and consumer-friendly.

I really enjoy using the Brink's card. It has a lot of features that make things a lot easier to purchase something. Plus I get my paychecks direct deposited with this card as well. Plus it lets you overdraft without costing huge fees like the banks like to charge.

I like the fact that some monies are available early. I have a lot of issues with customer service answering the phone as the prompts are confusing and people do not always answer. I also dislike the fact that we have to pay to get a money order or if we need more than $300 we pay too much money for that. I'm not happy that the cards have no chip on them. I am considering going back to a regular bank.

When the big crash of 2007 hit, I had to liquidate all of my accounts that money in them. I was deep in debt and had to go into bankruptcy (I paid it off in 2014 - yeah!). So I had to learn to spend only what I had. When I got the Netspend card, it helped me do just that. I put money on the card and could only spend the amount of money on the card. It has kept me debt free and I live only within my means now. It's great!

I am very, very, very pleased and happy with Netspend. It has helped me in so many ways('-') ! Please continue with this business. Love it for real! I also love having the $10 if needed. I love having the opportunity to have this type of Savings Account!

I was enrolled in the yearly plan with Netspend and suddenly when it ended, someone decided not to simply renew my membership, but charge me $9.95 a month instead until I happened to catch it in the next billing cycle. I made several attempts to reach out to customer service to have this resolved. None were able to help me or fix this. I was even called back by one lady one day trying to get me to now upgrade back to my yearly membership, but she refused to delete the $9.95 a month charges that had been occurring to my account until I caught the changes. I will not be taken advantage of by small technicalities. I simply take my business elsewhere and move on. While I had been happy with Netspend for several years, suddenly Netspend is not me. Reverse the last three $9.95 charges, put me back on the annual plan and I might consider using your services again.

I love using my Netspend card, it's convenient and available... I even got both of my daughters using it as well. I've been using it some years now and never had a problem. It's simple and easy. I would recommend this card to my friends and family members.

I really like my prepaid NetSpend card. I am able to pay all my bills online and I love you can transfer money via web and load money on card from local everyday stores like CVS. I love how they catch hackers and block them from stealing your hard working money. Monthly fee is affordable. Nothing like Banks who steal and charge ridiculous fees for receiving your own money. You have to try it to reap NetSpend benefits.

I would strongly recommend NetSpend to anyone! I have never had any problems. It is as good as having a checking account with any local bank. The app is extremely helpful with managing your money and your account. Check cashing is also quick and easy. Awesome card and services!

About a day after I got paid, I went to order pizza. My card was declined so I downloaded the PayPal prepaid app to see what the problem was. A charged appeared and wiped out my balance of over 200 dollars. When I called customer service I was told nothing could be done 'til the charge cleared then I could dispute it. So I asked, "I have to sit and wait to finished getting robbed before I can even attempt to get my money back?" I was told yes, and on top of that I was informed there was a possibility I may not be reimbursed.

Around the last week in May I tried to make a payment to Capital One. Used Mastercard prepaid card. Tried several times, at least 5 times with help of agent. Transactions never went through. I finally told PayPal debit agent to forget it and make sure all transactions were stopped And that I was going to pay Capital One via another means. And I told Capital One this also. The next day 300 was debited from my PayPal Mastercard account. Therefore PayPal is liable to replace my 300.00 that was taken from my account without my authorization. If I do not get compensation for this unauthorized debit from my account. Netspend and PayPal will be in court. As of now my lawyers will give you 24 hours to respond. I have the voice calls from all conversations regarding this and I do have a good that my lawyers say I will definitely win.

Very great card, low overdraft fees, low ATM fees, and direct deposit comes in quickly, 4 days before my co workers check. And the maintenance fee of only $5 couldn't turn it down. So glad I choose NetSpend. I will recommend anyone who wants a debit card with good benefits to try it out...You won’t regret it.

I like it. I get my direct deposit from work on it my tax return. Also there are no fees to use it unless the store has a fee. I don't know what I would do without it. The fee to have it every month is pretty fair. I would recommend this card for anyone who does not have a bank account.

I love Netspend. It is the greatest card I could have found. It is so easy to use. I have no problems with the card. I can go grocery shopping easy and I always get a text about how much my balance is if I'm running low when I get a deposit and stuff like that.

My NetSpend account has helped me manage my spending and helped me with having a debit card so I can access my money and make purchases. They offer services and convenience where traditional banks wouldn't help. I share my positive experience with others.

Haven't gotten my new card yet, but I'm sure it will arrive soon. The last card I had was fine, just expired, used it when I needed to. Helps me when I did not have the cash on hand at the time I needed it so card came in great hands. Great service.

I recently attempted a transfer with Western Union using my card. I received an immediate message that the transaction did not process. As I was waiting for customer service at Netspend, my card was deducted the amount of the transaction. I contacted Western Union to get a transaction #, which I never received. They had no record of the transaction, and still do not over a month later. NetSpend closed the matter, giving no record of the transaction.

When contacting customer service they have been very friendly, helpful and solve any issues I have had within the initial call. I continue using NetSpend because deposits sooner and I really love the notification after a transaction! Keep up the great work.

They charge to use the card, they charge 5.95 if you don't use your card! I got this card as a Christmas gift and was saving it to buy something special and they charged me 5.95 because I did not use it! They charge for balance inquiries, they charge to even use my OWN MONEY and they charge to NOT USE MY MONEY! I smell a lawsuit! AVOID THIS COMPANY!!

There was ACE Cash Express down the street from my house when I first signed up with NetSpend about eight years ago. I liked the fact that I was able to get the card to do direct deposit from my job without a hassle. A friend of mine was also telling me she puts $5 with her NetSpend savings every pay period. I had my account set up that way and then one day, I was strapped for cash and I remembered that I had my NetSpend savings and it had quite a bit of money in it so I liked that.

I've had Netspend for about seven years now and it's been a very good experience. I use the direct deposit option which is easy. I also get my money faster and it's convenient to pay bills and make online purchases with it too. However, I made a transaction back in early May and I'm still trying to recover money from them. But I've enjoyed my interactions with their representatives and I was satisfied with them.

My experience with NetSpend sucked. As a customer, I dealt with them in no matter how many charges I was getting. They charge for using the ATM and then the ATM charge was ridiculous. I reported my card lost/stolen and it took two months to get a new card in order for me to have my money. It was all my tax money plus two paychecks. So I lost my house, almost lost my job, and almost lost my kid because I had nothing as NetSpend refused to give me my money when it was their fault that I was having issues with my card. They kept saying they're sending out a new one and it's on its way but the card never showed up. I had to contact a lawyer in order to get a card. They got me a card the very next day as soon as the lawyer contacted them for it. And now they want me to pay to cancel it. I'm not gonna pay for anything that was on them.

I've been with Netspend for less than a year & I travel A LOT for work. While on the road I tried to use my card & it wouldn't work. Call Netspend, they there are charges that look suspicious but when asked where or for what all they can do is give me abbreviations. I use my card a lot so I have no idea when it's abbreviations but I said I purchased tons of stuff so it's mine. They said they would clear it up in a day. I check to see if cleared - nothing. Call CS, on hold for 25 after transfer to be told that dept. is not open.

I was between banks and it seemed like a good idea to have a card that I could use online. And so, I decided to buy a NetSpend card. Since getting the card, it has been very handy. I have my paycheck deposited onto it and now I use it like any other debit card. Having a NetSpend card has been convenient since I occasionally do stuff where I get paid in cash. Furthermore, I don't have to worry about my card being tied to a specific bank. Sometimes, banks aren't in your neighborhood whereas I can load my NetSpend card at any H-E-B grocery store without any charge. And so, I've recommended NetSpend to my friends.

I needed a prepaid card for my deposit for my check. With RushCard I need to spend a dollar plus the amount that I'm spending every time I swipe the card which I don't want to do so I chose NetSpend. I also like that Netspend gave me a $10 credit. I also use the direct deposit option more and it's convenient because I get paid using the card on Wednesdays instead of my regular Friday payday. Netspend is very handy. I just need to figure out how to do my picture because I want to order the card with my picture on it.

NetSpend has been okay although there's been a few things that’s been kind of messed up. I don't have to pay to get my money when I get my direct deposit in my NetSpend card. I like that I can do overdraft with this card but for some reason I can't do an overdraft now. I have used my card on online purchases but when I first started with XFINITY it was inconvenient because they want their down payment but I couldn't pay it with my card. Also, I was trying to get a NetSpend business card and they took the $10 that was on the card and I couldn't do anything. I was trying to get my money transferred over there from my regular account and they were saying there was some sort of problem and they couldn't do it. I was mad about that. But for the most part, their team has been good. I never had a problem talking to anybody. Overall, it's been decent with NetSpend.

Netspend stole my disability payments. Netspend sent me information stating I had an account, I used that for direct deposit for SSI. Later they said I had to activate the account, but I could not as I didn't have a Social Security card. They received 3 SSI payments and won't respond. They are thieves.

I went to an ATM machine on May 29th to take out funds from my account. The machine malfunctioned and my money was never given to me. I called Netspend that very evening to file a claim and was told to send in proof of the machine malfunction. I sent them the receipts showing that the machine never dispensed my cash. I was told that it would take up to 10 days to investigate this issue. I have not heard from the company regarding where we are in the investigation. I am distraught due to the fact that I have not been able to get answers on why I was not able to get my money reimbursed to my account. The account shows that I was given the cash, but the receipt shows that there was a malfunction of the machine and I did not get my cash. I assumed that Netspend operated like your traditional bank or credit union when it comes to disputes with debit cards.

This company is a scam. They will sell cards to minors, yet they cannot activate them. This company will not give my brother a refund unless he sends his birth certificate, and social security number!

I didn't have a bank account at the time when I found Netspend four years ago. I used to have a prepaid card account where I'm still owed money so I acquired NetSpend and it's been great for me. There are no overdraft fees and it works for me. I also get paid two days faster so it's been good. I usually do direct deposits which is a very easy process. It's also very convenient paying bills and shopping online with Netspend.

One of the reasons why I chose Netspend was because I like using a service or a company that's well-known or one that comes well recommended. A friend of mine introduced me to NetSpend's service. I have a regular checking account but I like having a prepaid card too. I've been able to save money and spend more responsibly. It's like once my money is gone, I don't have to worry about an overdraft. I called them before and asked about overdraft protection and some other little features. They were knowledgeable and were able to help me out with everything.

I had NetSpend for years and it's been helpful. It also helps me to save sometimes and it's a better way of paying bills. Using their direct deposit to put money on the account is easy too. On the other hand, I was trying to set my account and I was looking for the statement, but they wouldn't give it to me. They said that they sent it through mail and email but I didn't get it. I was frustrated that they wouldn’t give me the answers and stuff that I needed. They have these bad times and got these good times as well.

I’ve been with Netspend since 10 or 15 years ago and they’re slow on completing basic items. They don’t complete stuff in a timely fashion. They do sometimes and it’s a hit and a miss. It gives you the convenience and the price and sometimes paying a small price, you give up some things. I understand they are getting bigger and are changing up but they are charging more for fewer services which doesn’t seem right. People don’t recognize it over the years until they start actually seeing that. At least I’m recognizing it and if I spend a penny or $500, I expect stuff to be completed.

I worked for Duit Construction and there were people there going through NetSpend and spreading the word that it was a good company, so I decided to get in contact with them. One of the girls from there was awesome. My company said they would not issue our check until Friday and she took a good beating from them, but she said that she'd go ahead and give me the cash. They always have the check early. Using my NetSpend card, I can pay all of my bills online. I can also make a phone call or pay manually. Also, I always watch my allowance from there.

I have been using NetSpend for years. I use it most of the time to pay bills and purchase online. I get the money for disability about five days sooner and if I go for taxes, it doesn't take long either. On the other hand, they say I can get a percentage back for extra credit or money on the card by going to certain stores but the stores are nowhere near to my place. Other than that, I'm pleased with NetSpend.

This is the worst company I have dealt with in my entire life! They have stolen my money and refuse to activate the card I purchased. I have been continuously told that a refund is processing and a check in the mail but receive nothing. I consider it a travesty that respectable companies like Visa and MasterCard would do business with this terrible company.

My husband and I both left NetSpend because we're not happy with them. We both joined back in 2010. We got it in the mail with a letter and a card saying that we were approved so we just went with it since we didn't have any other card but these past two years have been a horrible experience. Somebody had taken the money off of my husband's card and so we called them and they said they had refunded. They gave us their number for the refund transaction. We called NetSpend and they were telling us that it wasn't there and it'll take 48 hours so we waited two days. It happened for almost a week and we didn't get his money back for a week which made us later with our rent and utilities. Their customer service too will need to work on their customer service skills because they're rude and there's a lot of them you can't understand.

I have a friend that was getting their money through NetSpend and it was given a day early. I then decided to switch over and I'm enjoying my time with them. I've been able to manage my finances better since using the NetSpend card. It's been great. I was able to save money as well. I'm not carrying cash and not having all the fees of ATM in paying my bill. It's convenient to pay my bills or make online purchases too. I use direct deposit more frequently. Also, the interactions I've had with their team has been perfect. They were courteous most of the time. On the whole, my experience with NetSpend has been awesome.

Bought and loaded a card with $97.95 today. Attempted to activate the card online and got an error message directing me to call customer service. After 40 minutes on the phone, being told they couldn't figure out the problem, they finally said I had to send in copies of bills and social security card and id to verify my identity. Or they would send me a check in 10 business days (Although they didn't have to verify identity to do that. Couldn't be too concerned with protecting my identity if they were willing to just send me back my money without any id they claim they need.). I email in pictures of everything - the bill showing the name and address and date but without the account number and amount due (as that's not their business) and several hours later get another email saying that's not good enough and have to email in more.

NetSpend card is helpful. I've had my account for 4 years. I use it mostly for direct deposit and occasionally reload. Setting up my direct deposit was an easy process. It is also easy finding locations for the reload. I had no problem reaching their representatives. I've had occasional calls over items that didn’t clear that were all resolved satisfactorily. Overall, NetSpend is fine. It is what it is and it does it okay.

I've been a member with NetSpend since 2008. I use direct deposit and the setup was extremely easy. Plus, I'm a Federal government employee so there were no problems. In nine years, I've only had two bad experiences with NetSpend and it wasn't due to them directly. It was from third parties and NetSpend actually rectified the situation within a timely manner. For the most part, my interactions with their reps have been favorable. Additionally, they don't have annual or maintenance fees and I haven't seen a reason to discontinue from them.

I was tired of carrying cash around, so I wanted a card. I had heard about NetSpend from a friend years ago, and I signed up with them. It was pretty convenient using my NetSpend card to pay bills or make online purchases, until they started messing with me. They blocked my card. I first called to dispute a transaction at 8:00 in the morning. They reversed the charge, but at 1:00 in the afternoon they put the charge right back on my card. I called them back and they told me that I had to call the company that took the amount off, which was iCloud iTunes. But when I called iCloud iTunes, they said that they didn't receive the payment. So, I called NetSpend and they gave my money back.

I was given a $50 gift card in December. I was saving it for a "rainy day." Come to find out I've been charged 3 monthly account maintenance fees due to inactivity in last 90 days. I emailed to inquire if the fees could be waived as now the card is only worth $32. They said there is nothing they can do, the fees are valid. The customer service rep also stated that they are a business and the fees are valid. I never questioned the validity of the fees, I was requesting they be waived as I was unaware of the fees.

Since I wanted to kind of keep all my accounts w/ PayPal I got the Netspend prepaid card, mainly so I could get direct deposit. Direct deposit was all set up w/ verification from payment vendor on May 11th. Today 5/26 I receive an email from Netspend (PayPal prepaid account) telling me there is a problem with the direct deposit and to resolve it by 5/29 - three days from now - or it will be returned. I immediately called Netspend as soon as they opened and have spent the last two hours trying to resolve this. Apparently since the only name on the direct deposit was the company that was paying me it would not go through. Even though they said it had to be resolved by the 29th, before I had even called they had rejected and returned it and it will be 6 business days before it gets back to the company who issued my pay, therefore, I am without use of that money for that time.

I’ve been with Netspend for 8 years now and it was all good for me. I haven't had any problems with money with Netspend. If I had the cash in my hand, it’s gone. So I leave everything all on Netspend until I really needed it and I can't take too much out from it. I have discipline myself not to take too much out at one time. Having Netspend has been very convenient. I can use my card to order things online and pay bills online, which are real easy for me to do. I have problems with some sites that do not accept prepaid cards but most of them do like Amazon or where I order shoes. I have no problem. It's just been a great experience all the way.

I didn't have a bank account and I had had an employer that required a direct deposit so I decided to use Netspend. I've been with Netspend for seven years and it's really convenient. I like getting my own paycheck a day earlier. I also like it where you get your money back by using the card. I pay bills and do online purchases through their card, too. I’ve used reload locations before and I like the texting where you put in the code and it’ll tell you where they’re at.

I was looking for a card for my direct deposit that will give me a good benefit. Netspend was a better fit because it gives me two-day early deposit and a lot of things that some of the other cards don't have. It also has overdraft protection. I can choose if I go over or I have a certain limit. If I seem to go over, I have a little gap on my card so I'll leave that limit. And I don't have to worry about it. It's still there, and there's no finance charges on it so it gives me an advantage of having extra money. Additionally, the card used to send me a text saying I can get a percentage off of certain restaurants, pet stores, or certain items.

I just would like to be able to see my account online. It would be easier for me to know what I have in my account. I had a online account and I used it all the time, but it's been a while since I used it. When I tried to use it again, using my same username and password It would not work.

I had the worst experience. I got this card due to sending money to someone and needed it right away for a online purchase. Everyone I talked to was rude. They activated my card then said I needed to send documents to get a personalized card, which I didn't need. Just needed to use it one time. That's why I got this card. Says I just needed Name, Address and SSN which I provided. Now I can't send the money to a jail I need to. I will NEVER USE THIS CARD AGAIN. AND WILL TELL EVERYONE NOT TO USE THIS COMPANY. No one wanted to direct me to a manager. Kept-ed coming back on the line talking to me.

I've been with NetSpend for about 15 years and everything’s fine. I renewed my card and the CS team sent some other card. I used to have the overdraft and I can get two overdrafts within two months as long as the account was in the positive. But now that I’m retired I would get only one check in and they stopped the overdraft. I was drawing it one time a month and still putting it back in the account and I understand that. The best thing I like is I get my check earlier than it normally will come to the bank. Moreover, it’s convenient to use NetSpend to pay bills or make online purchases and it's the same as using a regular check card. However, there was one incident when I was trying to rent a U-haul to move a year or so ago and they wouldn’t take the NetSpend card. Still, having a NetSpend card is doable and I recommend it to a friend.

Netspend makes it convenient for me to pay bills and make online purchases. All my finances are in one place, I don't have to carry cash, and my personal information's secure. They are a good company and I've never had problems with them. The staff at Netspend have always been awesome and easy to get in touch with. Some of them have been hard to understand but they’ve always taken care of whatever I've called for or helped me in fixing things that have been wrong. I've had Netspend for so long and the overall experience has been great.

In December 2016 I canceled my NetSpend debit card. I had a balance of $175.00 on my card. NetSpend hasn't released any of my money at all, and when I call customer service they tell me it will be 7-10 business days before you receive your check. And nothing has been done. I've called more than 8 times to be left on hold each time for about 30 minutes. I will never ever in my entire life get another prepaid card from NetSpend. I'm just not pleased with this company at all...

I like NetSpend because my benefits come earlier. I use the card for everything and it's great. Also, if something goes through that needs to be put back in the card, they easily do that for me.

I had a great experience with the NetSpend card and I've been with it for so long. With NetSpend, I don't have to worry about a lot of things and making sure my money is there. That it's a great card to have and I love it. Also, when I've had a little trouble with going online on my account, they helped get it right. I really keep telling some people that they need to use NetSpend.

My experience with these people started out pretty good. Just knowing that I would get paid 2 days before was awesome. Even got my tax refund deposited without any problems. Until recently, when I noticed that someone in my family was taking money out of my account and putting it in their account. Without my knowledge.

Netspend is the worst prepaid debit card service. They are nothing but a bunch of thieves and crooks. I went to purchase a card and put my last money on there. After they gave me the card they said I had to activate it. I spent over an hour trying to get my card activated, no luck. Now they are telling me they can't refund my money right away. It will take 30 to 90 days. How can that be possible that I give them my money and I can't use my card and now they want me to wait for me to get my money back! It nothing but highway robbery. Netspend should be shut down.

I called to report an unauthorized charge on my card. The call center employee could not speak fluent English. After much trouble asking him not to mark my card as stolen that I just had a dispute and I needed access to my money as I only got paid bimonthly and it was almost TWO WEEKS until payday, and I ask for time to withdraw some cash. Two minutes after ending our call I received a text saying my card was reported stolen and cancelled. I called and spoke to a rep who said there was nothing I could do but wait until they mailed me a new card!!!

I needed a card for a direct deposit and I was referred to Netspend by a friend. The card helped me because I have that $10 overdraft program. It is strictly for bills and other basic necessities. I've called their customer service when I had an issue with the card and the reps are pretty good. I never had problems out of them. It's been a fabulous experience.

I've had NetSpend for almost 20 years. I like that I can get my paycheck and my disability check on the 25th or the 2nd of every pay period every month. I use Netspend to pay bills, pay at gas stations and grocery stores. I like it that they allow us to go a little bit over the budget, but with the history and the direct deposits that we put into our accounts, they know they're going recoup those losses easily. I got half a couple of times that they were quick to recuperate my funds. They also always send the emails stating the dates to expect your next paycheck through direct deposit, through the military or your job, “This is the history and we expect this to post on this date.” I'd recommend NetSpend.

This company is setting up accounts without consumers consent.I received an account already created and the associated credit card in the mail. It was extremely upsetting. The company has crossed the lines with marketing. To be put on the do not mail list you have to use the account number they provided to you. Any company doing this needs to reconsider their marketing technique. It has had a completely negative impact on their company.

I would like to tell you that I have had nothing BUT good things to say about Netspend card! I saw the ad on TV and a customer came into store and used her Netspend card. Since I was considering getting one I asked her about her experience and was it worth it. When she told me yes I called and got one for me. I have never had a bad experience in using my card. My paycheck has always been loaded at least a day before checks were actually released. This last pay period I received my check two days in advance which really helped me out! Thank you Netspend! Keep up the good work! I tell all my friends about Netspend!

I've seen Netspend and I turned over to them. I had Wells Fargo and it kept screwing me. Netspend has been helpful every time I called them. Now that I have my Netspend card, I'm spending better and saving more money. I even got my son to join.

In 2001, I didn't have the access to regular checking and I needed a card that I can have my Social Security check downloaded to. NetSpend was the only one available. It also has a savings site so, I'm able to save money and I'm buying myself a new truck. I use it exclusively for my VA retirement and my Social Security. Also, within 60 seconds, I know if I spent something. If my card gets stolen, I would have access that they will know right away.

I absolutely love my PayPal prepaid Netspend card. I have my social security deposited on it every month and have had the best experience of any prepaid card. I love getting paid early and love the 10 dollar cushion allowed. The fees are reasonable and it is accepted everywhere. When I needed a solution for withdrawing more than 320 to a time they came up with it so that I could save on fees. Better than any bank acct. Thanks Netspend.

First of all, I am legally blind. And to have a card company that you trust the way I trust Netspend, especially not being able to see well, is paramount. My experience with NetSpend has been absolutely marvelous. However, I've had problems with my card because I had a thief living in my house and I had to shut it down and re-establish it. But I never had an issue with it since then. I got my card expeditiously and the Netspend team have been absolutely wonderful. I've always gotten my money back. I've had my Netspend card since 2008 and because of it, I don’t have to carry cash. It's absolutely one of the best decisions I've made, and I recommend it to everyone I know.

I've been a customer for many years and I love them. I highly recommend this company. Their service great. Sometimes it's hard to get a live person. I'm old school and like to talk to a person not a recording. If there is a way you can provide a customer service person for older people.

I like that I can watch how I spend with Netspend. It sends a text to my phone so I know how much is in my account at any time. I also feel my information is secure with Netspend. Plus, it's like a regular debit card so it's easy to use to pay bills or make online payments. I also like the overdraft protection feature, which is a good idea. If I'm short on money, I can pull out my card. I usually use the direct deposit option more and I used to walk around with it and put in but I’ve stopped using it because they charge me a good little bit for depositing into my account. My aunt told me there wasn't a fee with Netspend, but there is and the fees are something I really don't like about it. I left the bank because they already try to charge fees for my own money. But I don't have any problems with using Netspend at all.

The dispute process takes too long. In February 2017, I had my tax refund deposited on my Netspend card. I've decided to check my balance online because I didn't have mobile alerts. To find out... someone had been stealing money off my card! I was so angry because I only use my card for emergencies. So I filed an dispute for the stolen money and also filed a police report! And it has been 3 weeks! Which I was told it would be 10 days in which I would get my money refunded! Netspend should protect their loyal customers better.

I like NetSpend. I've been with them for a lot of years now. I like not having to carry my cash around and that if I need to, I can get an overdraft. I also get my money earlier. I love being able to pay my rent and get my bills done before the rush. So, when the rush comes and my bills are done, I don't have to be out there.

I feel that the prices on withdrawing money or paying for things is too high. Most people using one of these cards do not have credit due to income and we all pay more than a wealthy person. Makes it hard to survive in our world.

My son purchased the card at Wal-Mart on March 19, 2017. He paid the $25 in cash and received what he thought would be a PrePaid Visa Card to use on Amazon. Well, when the company asked for my SSN, I said No. I was told I would be issued a refund. Today is May 12, 2017 and no refund. Anyone who has ever tried to call them 1-866-387-7363, knows you rarely get a human and their phone system sticks you into the endless loop. When I did reach a human, she claims the check came via USPS 6 weeks. Oh, no tracking number though. I asked for a new check to be issued, she says, "No... Ask everyone in your home first and then call us back". Uhhhh, I'm the only adult in this home. Either way no check, no refund, $25 lost with this company.

Great service. I will continue to be a totally satisfied customer! My transition from my old debit card to my new debit card has been smooth with great online and voice support. My only concern is whether or not a chip is necessary to be compliant with new technology standards but I have several cards that have no chip so am no longer as concerned.

Doesn't allow transactions to be cancelled without making you jump through hoops and file a paper dispute. Ridiculous. Customer service was clueless and rude. Also, I ordered a replacement card 3+ months ago and it STILL hasn't arrived. Will be switching to a different service as soon as possible.

Friendly and very helpful customer service. Always willing to go above and beyond of what is expected. Always greeted with a smile and by first name. Maria the manager at the Oxnard location is always attentive and greets everyone as they walk in.

I am completely happy with my Netspend account. Any issues have been resolved quickly and fairly. I have recommended the card to several people. I have heard about a no fee card that provides a AAA like service to members. That would be sweet. I'm happy with what I have though. Thank you.

I bought a NetSpend card from a gas station a long while ago - and I'd lost it. It turned up several months later, only to find that the money I had put into the account was all gone due to "account maintenance." After a half hour on the phone I got my full amount back. After reactivating they sent me a new card in the mail which I activated, but it didn't work... so I put it on my desk and didn't touch it again. Then, over a month later I get another NetSpend card in the mail, also with my name on it. I go online to Netspend.com only to find that they had charged 12 bucks in account maintenance in the meantime. I just deactivated. But not without paying a $6 "account closing fee." Per my NetSpend agreement. Won't use them again.

I've been with USAA Bank for 20 years. I needed a secondary banking, during my employment with Macy's. I opened a Netspend account. From the simplest question to the most complex account errors, Netspend has and continues to be the Best!

This is the second year I have had problems with this company and both times they have openly lied to me. Last year they froze my account, lied and said it was not their doing and only when I filed a formal complaint with the Federal Reserve did they backtrack and release my funds. This year, they say they have not received my refund from the IRS. A phone call to the IRS confirmed otherwise. They absolutely, positively received my refund and yet it is not on my account. I am currently in the process of filing yet another complaint.

I have had an account with Netspend for several years now and am absolutely satisfied with the service I receive. If I have any questions or concerns they give me great customer service and help to resolve any issues I have. It's a great service and will recommend them to anyone.

I love the overdraft protection. It has always gave me a back piece to what I am missing between every paycheck. I always am happy with the staff that show nothing but great customer service everytime I call there. Very polite and sweet and do great.

Netspend has a "refer a friend" thing where if you refer someone and they order, activate, and load at least $40, both you and the person referred gets $20. I followed all of these steps exactly how I was supposed to. However no bonus has been paid yet. I am being told that the person I referred did not enter the referral code although I was right there next to him and watched him do it. I also was getting emails throughout the process of him ordering the card. Then activating it and so on. In every email it said "you are this much closer to getting your bonus". So I know it was done right.

I have had my NetSpend prepaid card for awhile, years. It's the only card I've ever used. I don't do the bank thing, so this has been quite convenient for my needs. I'm happy with my services, just wished the fees were a little less.

They are always helpful and most importantly, they do NOT try and rip you off. They do what they say. I have had them for over 3 years. You can understand their customer support, and they even email you back within 24 hours. Their website is great also, especially if you send Western Union a lot.

I was in good standings with any banks. As a matter of fact none of them would deal with me, not even 1. NetSpend allowed me to open a savings account which accrues interest just like any other savings account. Thanks Netspend.

I really enjoy your early direct deposit posts. The overdraft feature was also helpful. I will refer this company to my friends and family in the future. I would also like to have my photo picture on my debit card. The customer service department is also helpful and professional. Thank You Netspend!!!

I called on 04/24/17 dispute a 41.08 charge from Redbox. I was asked to email a dispute letter. I was given a email address. I did this while on the phone with CSR. I called today. Same as before when happened. "We never got it." When I pulled it from sent and read it the CSR said nothing he could do. They never got it so I will be using some other company. Your customer service is horrible. I do this for a living. You never say in so many words that the customer lied. Good luck. You folks need it.

I first heard NetSpend from a family member and decided to reach out to them for convenience. I like that I get paid two days quicker. Customer service was fine but the language barrier is a little difficult sometimes, trying to understand what they're saying. But for the most part, they seem professional and eager to help.

In February got in touch with Netspend about a future transaction from a scammer. Explained what happened and how these people work. Asked for new card to be issued and the one I was using canceled. Turned out first the card was kept active. The scammer was able to take 49.99 without my permission. Got in contact again, money was returned. Pending investigation which was awarded in scammers favor. None of this would have happened if my card was nuked in The first place. So lost money that was hard earned.