Netspend Reviews

Customer service is a plus with NetSpend. Love this card. I have the freedom and comfort knowing that my money is safe and it will be there. Happy with all the features they provide. Alerts, rewards, account management and transaction filter. Thank you NetSpend.

A company took money out of my account without my knowledge or permission. I filed a claim, and the next day, my money was back in my account. I thank them so much for their quick response and help in handling this issue, and I just thank my customer service representative.

It’s worth having the NetSpend card. I know exactly what I have because it's prepaid versus a credit card that charges me exorbitant fees if I went over and I work within that budget. Then when I use my card, it gives me an alert. The communication is very good between the client and the bank. I also love that I get my government check three days earlier than everybody else. However, the fees vary from 7-Eleven to 7-Eleven. Some of them will only be $2.99 and some will be $4.99. The fees could be cheaper but they’re not exorbitant. Other than that, everything is smooth and I'm very happy. I like my NetSpend card and I don't think I'd have any other card.

I've used NetSpend since 2004. They're good for sending my taxes and my payroll. I have been with them for so long that at one point, they didn't charge me $1 every time I use my card. Then, when I got a new card, they started charging me again. They also wiped out the premiums then they charged them back again. I like the service, however, it changes a lot and never stays consistent.

I've been a customer since 2006. I've never had a problem with my NetSpend card. I have direct deposit and overdraft protection. I'm extremely happy with this card. It's better than going to the bank. You can use what you don't have.

Very dissatisfied with the customer service. I had money pulled out of my account on a card that I had reported lost and you guys left active. Well I reported the withdrawal done without authorization in a minutes of it happening. I explain that I had just done a transaction in my hometown and 7 minutes later the transaction in question was done in a town 3 hours away driving distance. Well they gave me the story that they had to investigate. I said what is there to investigate if the transaction according to the rep was done on a card I had reported lost and that NetSpend kept it active. Well they were real rude and when ask to speak to a supervisor on 2 occasions they left me on hold for almost 2 hours and never came to line. This is very disappointing because you guys treat the customer as a suspect instead of a victim. The transaction was done on December 9, 2016 and I'm yet to have any response.

I initially got this card because at one point banks would not give me a checking account. I always loved the getting paid early feature. At my last job it was 1-2 days before. With my new job I get paid a couple of hours after payroll is processed. Even though I currently have a checking account, I still have the bulk of my pay deposited to my NetSpend account. Getting paid early is a beautiful thing.

Your tech cancelled my card against my wishes. I asked over 20 times not to cancel my card, but you did anyway, so I didn't have money for my kids over Christmas. Then it took more time to get my card, & once I received it, it wasn't even the Premier card.

I don't like carrying money on me in particular now that I'm a senior citizen. NetSpend debit card is better than a credit card in my opinion. There's no interest rates or late fees or hidden interests. I love the ANYTIME ALERTS especially if the card is STOLEN I would know where the card was used and when. If I want I can obtain more than one card having the choice to use one for loading and use when shopping and the other as my primary account debit card which I can leave at home.

I've been doing business with this company for at least 6yrs. I spoke with several different representative, all different stories. Not helpful at all. I'm ready to close my account for good. I was told different stories regarding my monthly fee.

I have had my card since Sept. 2016. I can't say enough great things about this card. In today the Banks have so much control over their NSF fees that it is disgusting. They will charge you 30.00 for .10 or .15 cents short. NetSpend doesn't at all. Plus they give you 24 hrs to put money in your acct before they charge you. If you do, then No Charge. You get your direct deposits way before time that the banks did. I will NEVER go back to a town bank again. I will ALWAYS use NetSpend as long as they keep treating customer like they do. Thank You NetSpend. You are truly a God's send.

I'm a disabled veteran and I only get a certain amount a month. I didn't see any sense in opening up an actual bank account because every time I get paid, it goes to my kids and my rent. Getting NetSpend is way more convenient and they have a limit but I never go over that limit. They also have good security features on my account so I don't have to worry about it getting hacked. And if I have problems with money getting fraudulently charged, they take care of it. Every once in a great while when I absolutely need to I do direct deposit. I know they're there and if I ever come up across cash and need to put it on my card, I know I can do it.

I have been trying to get access to the $450 I loaded onto a new Visa Debit card of NetSpend on 1/03 and they still will not permit me to access my own money. I have sent every item, and more, they have requested to verify my identity and they still say it isn't enough. I am going to try and get my money refunded but I find it strange that on the back of the card it says to contact GREEN DOT for refunds. I didn't purchase a Green Dot debit card, I purchased a NetSpend debit card. Has anyone gotten their money refunded? If I don't, who can I contact about getting my $450 back? The police? Don't ever waste your money on these thieves.

I am very happy with my NetSpend card. I will continue to use it as often as I can. I would highly recommend it to anyone and everyone!! I have had other cards in the past but did not have a good experience with them. I am also looking forward to getting a new "chip" card and being upgraded to a "Premier" customer. If you have any further questions feel free to contact me via email.

I had my NetSpend card for over 4 years and had never had an issue. Had direct deposit so I was never charged and in the past year I had fraudulent things going on with my account. They never once notified me. I would receive the text alerts and get new cards when I would see something wrong and all of sudden they decide to cut my card off for good and not tell me then told me I couldn't have another account like it was my fault and I've never had an issue with them. I called to ask why and they said due to the issues as if it was my fault and finally sent my check after almost a whole month had went by. I am angry with this company and wouldn't recommend anyone to go with them again in life even with all the referrals I've given them. I told everyone to cut their cards off with them.

I have been with netspend for almost 15 yrs. I prefer netspend over any bank. I wish they stay NetSpend instead of going to elite. But that's alright. I will refer you all to any person. I love your services and will probably be with you the rest of my life.

NETSPEND has been my prepaid debit card company since 2008 and they are great people to work with. My Social Security checks go to my direct deposit account. I get immediate access to these funds instead of waiting for the 3rd of the month. I've only had 2 issues, which were resolved in a timely manner. I plan to continue using NETSPEND for many more years!

I love my NetSpend card. It has given me and my family the freedom to pay our bills online, to shop online and to not have to buy money orders. I feel secure with the card and if I have a problem I have had no issues when I have to call customer service.

On December 5, 2016, I went online, logged in and reported my ** debit card was stolen and needed replacement. That part was very good since the computer did all the work. Well, no card was mailed to me until December 29th, 2016 where I was made to pay a late fee for rent, late fee for phone, had to borrow money for my monthly bus pass. So from Dec 5-Dec 29 it took NetSpend and multi calling and searching for a NetSpend TEMP card, that I am giving you this POOR rating. If you had (-) ratings then I would go pick that instead. NetSpend costed me $125 late fee on rent, $35 late fee on phone, and borrowed $70 for bus pass since it took 24+ days to get a replacement card. Now with the new card, I have about $8 left on it for the month.

After being turned down for conventional credit cards. The NetSpend card requires no credit checks or credit scores to qualify. And with the Master Card Network immediateness to my capital is a winner. Join the win-win alternative and give yourself the opportunity to excel.

When me and my wife were at pretty much rock bottom no bank would give us an account with them due to a previous account that we had closed. We owed too much money to pay back all at once and I was the only one working with two kids. My wife a stay at home mom. NetSpend gave us a second chance of having a debit card and now I get paid two days earlier and can pay my bills online on time. Thank you NetSpend.

I enjoy my NetSpend card. It's easy to use & convenient when I receive my direct deposit 2 days early! I love the alerts from the card & the easy access website. The only things I dislike is the high $2.50 ATM fees associated with my card & the fee it cost to reload the card.

I love my NetSpend card. My daughters can send me money from wherever they are. I love the text messages so I always know how much I have left in my account. My tax checks are always on time. I am glad there is a savings account. Also it helps a lot. I can still save and earn some interest.

I enjoy my Netspend card. It is very easy to access. Quick access, fast, and simple. Very good for the money I earn from doing surveys. The fee is small. The safe use is very important to me. I like that Netspend let me know I have money in my account.

The Netspend PrePaid Mastercard is very easy to apply. It is also easy to get deposits like pays or earnings and tax refunds. I have also paid my bills using the account and routing number. The major drawback to this type of account is that you pay for everything. You can be charged a fee to deposit and also fees to withdraw funds. Everything is a cost. Also, if you have ongoing payments such as rental cars and storage payments you will be charged more and have to wait for a refund of extra fees. Please weigh your options with these types of accounts. Also, if there is a problem you must create and forward your dispute in writing. The fees are the main drawback here.

Thank you Western Union and MetaBank for this wonderful idea to create a card to help thousand of people with credit problems. Western Union NetSpend is the best card. Make people the life easy. I am so happy with my card now. My wife will enjoy too. Thank you.

I have been a NetSpend account holder since 2007 with no problems at all with logging into my NetSpend account online, www.netspend.com until a few months ago. As of recently I go to the NetSpend online web address, enter my username & password (correctly) and the next prompt after I hit enter comes up saying "this looks like a Purpose Card account"... The login screen then show Purpose Card login. I have tried to enter my username & password I use for NetSpend but Purpose doesn't recognize it. I have tried to register my NetSpend card with Purpose which is also on the login prompt as well, it does not recognize my NetSpend card #.

I love what NetSpend has done with the cards now. I love that it's a savings account on there. Now that was the smartest thing to do. I love NetSpend. They outdid themselves this time. I'm stay with them for a while.

It is very hard to get information regarding your account. The password always comes up as wrong and then blocks you from the account after 4 tries... One day before Thanksgiving I called customer service about a half dozen times or more trying to access my account. Even they couldn't access the account and suggested I call back after Thanksgiving...

I loved my NetSpend card. All I did on it was pay my bills and receive my direct deposit. Now I had to find another card instead. Why did you propose to cancel this acct? I did nothing illegal. I sure would like it back and reinstated. Please let me know. Thank you very much.

Still have not received my new card... It was ordered a couple weeks ago because my other two have been lost. I need to get it ASAP. I need to set up a direct deposit. This has been my only problem for the last 3 years I have used NetSpend...

I am 100% satisfied with my NetSpend debit card. I find my debit card is accepted everywhere that I wish to use it. I will recommend NetSpend to all my friends and family and even to total strangers, if given the chance. Thank you.

Every now and then I need a few more cents towards the end of my month and having the extra I can go over so I'm not embarrassed making a purchase. Having the mobile app. and messaging from them lets us know automatically when a transaction has been made with the card.

I am so glad I got a NetSpend Account. I always get paid before my pay date, and even got my tax refund faster. Also someone hacked my card and NetSpend refunded all my money including the bank fees. They will always have business with me. :)

Have enjoyed the card. It is as good as or better than any bank I've used. I would definitely recommend this card to any of my friends or anyone as a great alternative to traditional banking. It's pretty much hassle-free.

I had the worst experience ever. My card was blocked while holiday shopping. I was stranded without access to my funds. I had to wait until customer service opened in the morning which was 4 to 5 hour wait. I had to call several times to unlock my card. Lost my wallet while at the restaurant and talking to customer service for over 45 minutes losing the remaining cash I had.

My experience has been a pretty good. I have no complaints. I like the low fees and the direct deposit. The no fee for overdraft is great. Sometimes I overdraft $7 and I don't get charge, only if I overdraft $10. It will automatically not accept the charges. I've learned to stopped overdraft payments out of my account. I've built credit and learn to save money with this account. I would definitely recommend my family and friends.

I have been a NetSpend customer for several years and I have enjoyed my experience. I have had two experiences with customer service regarding unauthorized charges. The representatives were friendly, understanding and in both situations resolved my issues in a very timely manner. I have recommended NetSpend to friends and family because I feel that the service is great. Not to mention that I receive my paycheck two days in advance which is always great help for me and my family. Thank you so much for excellent service.

This is by far the best prepaid card ever!! The fees are the lowest I have seen with no monthly charge. I would recommend this card to anyone looking for a great prepaid card. I use it all the time everywhere online and in store. Customer service is great also.

I love NetSpend... Receiving my check two days earlier is amazing for me. I have recommend plenty of people to use NetSpend. I will continue to use NetSpend to pay bills and etc. I love the notifications I get to let me know that my card has been loaded and I also like when every time money is been taken off due to bills it always tells my balance. This is by far the best prepaid card I ever had.

NetSpend has helped me and my family tremendously because with NetSpend I get paid up to two days faster and that really helps to where I get my money faster to be able and pay my rent and bills on time or even earlier than the due date.

I start making use of NetSpend as substitute to a checking account. I am very satisfied with it and will continue using it even though now I have a checking account. My only concern is the limitation of being able to add funds with a maximum of $500.

I am disabled and have a problem getting around. It makes it much easier for me by getting paid early, before AS posts to regular accounts. Thank you NetSpend! It is so much easier since I have had a NetSpend card.

I got NetSpend as a secondary account but I'm not using it. I contacted them because I needed an online bank account then I could do credit check. I like the card I got, and since it’s a debit, whatever I got I'm able to spend and I can't spend more than I have. I could use it anywhere, too. In fact, sometimes we go out of the country and I can use it there unlike other bank accounts where I have to call them first to let them know where I'm going to be. Paying bills was also convenient and using direct deposit is easy.

Omg! How I love NetSpend! This company has always been there for me! No matter what! From their knowledgeable Customer Service Reps to their Management team, this company is #1 in my book. I know my money is safe with them! Thank you Netspend. YOU ROCK!

I love NetSpend. I receive my paycheck two days ahead of time. I also receive my SS retirement at the early and always receive a notice when to expect it. When there is a problem there is always someone there to answer my questions. Thank you NetSpend for your service.

On 1/4/2017! I placed a call to NetSpend concerning money taking off my card 3 times for one order. The person taking care of me told me to call the merchant and ask him to release the funds. When I did call I got the runaround. My funds to this day has not been released back to my account. This sucks.

My paycheck is direct deposited onto my card and I am able to pay bills, shop in store and online, and pay at the pump for gas with my card. It makes life without credit cards and debt easy! Pay as you go, with what you already have.

Having this card has provided me a certain amount of freedom to do the things I want to do without overspending. It is because of this card that I will be able to go to Miami this Spring, and for my birthday I am going to Orlando. Plus, I love how there are no interest rates.

I really like NetSpend but when I tried to put money into my account that was very difficult. I tried putting money on a netspend reload card but that didn't work. Couldn't transfer the money to my primary account and lost money in the process. I wouldn't recommend anyone try it. Everything else is great!!!

I have been very pleased with my NetSpend card. It allows me to load funds at numerous locations. It's also very easy to track purchases with amounts, store locations and dates. I also like the check load option. Customer service was also very helpful when I had a transaction dispute on my account log.

Best prepaid card I have ever used! I shop online, pay bills and can use any ATM. Oh did I say you can get cash back! I'm able to get text alerts on any transaction made with my card, and check my balance just by texting BAL to the number they give! Highly recommended card!!!

I have been a NetSpend customer for years, since 2011. I love the purchase cushion option. It's great for emergencies when you really need the money or low on fuel. The refer a friend program is nice too and with that no one loses. You are given a 20.00 reward for referral and your friend once they activate their card with 40.00. There are other features of the card like the payback rewards I haven't used but all in all I appreciate netspend, and the CSR are friendly. Hope to see more incentives in the future.

Someone called and saying was me even though it was a man and I'm female then told them that they wanted the pin and address change. CS agent transferred $1080 out of my account. Now you ask for fair, is that fair.

I am very pleased with the account that I have! Customer Service is always very helpful. And there are no hidden fees. I like the savings account portion in my card. It allows me to save money without me even noticing that I am saving.

I wouldn't recommend NetSpend to anyone. The customer service is horrible, there is no option to use the card without a monthly fee and it takes forever for a replacement card. I've been trying for almost a month to close my account and it's still open.

I've been with NetSpend for about 10 years now and it's a reliable card. With it, I can only spend what I have and I haven't racked up as much debt. So, as far as overspending, it has really helped a lot. I also have all of my bills connected to my card which is very convenient. I use direct deposit and it's very easy to do. Everything has been good.

My sister introduced me to the NetSpend card and I decided to get it. I read the terms and conditions, and the program they offer, and I liked the card. I use it to pay my bills and make online purchases. It's easy to use their reload locations and direct deposit option. Using my NetSpend card saved me a little bit of money on transaction fees. It's a pretty good card overall however I had a few bumps in the road with Netspend.

NetSpend customer service is horrible. Never helpful, hold time for a supervisor takes hours. I didn't get my direct deposit today but my employer sent yesterday. All supervisor could say is call my employer, only takes an hour. Done with NetSpend who by the way can't dispute transactions.

Paying $10 a month is a lot cheaper than paying $2 for each swipe, and that's what I like about NetSpend. Additionally, I get my check a few days earlier through them. I also like that I get the notification on the phone of how much I have left in my account. It calculates everything for me so it’s a lot easier for me to manage my money. I use my NetSpend card to pay bills as well, and it's very convenient. I also use their reload location at H-E-B and the process is very easy. I just give them the money and they swipe my card and then the money’s in there within seven minutes.

I was traveling a lot for work and my Credit Union card either kept getting compromised or I would have these issues where even though I let them know that I was traveling, they would put a stop to my account while I was out of the country because I couldn't always answer the phone on their fraud calls. And so, one of my friends recommended a prepaid card just as a safety measure because NetSpend's network seems to be a little bit more secure. And when you call and let them know beforehand that you're gonna go out of town, that's fine. And so, that's how I ended up using them.

I was looking for a debit card that I didn't necessarily have to go through banks and I was working at a check cashing place that promoted NetSpend at the time. It wasn't until after I got the NetSpend card that I noticed some of the benefits of having the card and I've pretty much kept it ever since. I get text messages every morning as far as what my balance is so it can keep me on track. I'm able to login either through the app on my phone or just through sending a BAL text to get my balance. It's been able to keep me aware of what my spending habits are, if any charges came through, if I was waiting for charges, and especially if there have been any charges that I didn't authorize to go through.

The NetSpend online makes it so much simpler for me. I like that I'm able to get the notifications with it and it shows what's going on with the account. I also like the online purchasing and the virtual account. Paying my bills online is very convenient, I never have to worry about going back and finding information as it's always there. The direct deposit is a very easy process. I've had to call in their customer service quite a few times and they're been more than helpful and they usually resolve whatever my issue is. They're great.

I had a dispute on Dec 24 which should of been resolve quickly but remain unresolved and not due to be resolve not time soon. I have bills to pay and can't pay due to will be leaving NetSpend soon. If you have a minor problem they can't resolve for a month and plus they close card down and don't issue you one for a long period of time. Please don't do business with them. They don't resolve problems good. Plus customer service supervisor Shela or Shelly hard to understand her accent yelled at me about my money. Very unhappy with them. Been with them for almost a year.

I had several credit cards before and they got me in trouble, so I decided I wanted one that's a straight debit card. I read NetSpend's promotion and decided to try them out. I like their debit card. I get my social security delivered on it every month. Everything was good and I’m satisfied with the service except that I have a Costco card and they require we have a Citi card but I have a problem between Citi and NetSpend doing the automatic payment. I've called both companies and everyone says it's the other one's fault. I've contacted the NetSpend team several times but the problem doesn’t seem to be solved. They say they don't get a request for payments and Citibank says they get it declined. It doesn't say non-sufficient funds. I call Netspend, give them my routing number and the number of the card, but then I have to end up paying over the phone with my card number. It's been going on for several months.

I saw NetSpend advertised at one of those quick loan places that was right near where I worked and based on what I heard there, I thought I'd give it a shot and signed up with them. It's been perfect and a really good deal. There are two major things that I like about NetSpend -- not having to carry cash at all and the notifications are terrific. I like to depend on those things every time I use my card.

With the debit card I got from NetSpend, I got to spend money more responsibly and not go over my limit. Paying the bills with the card was convenient as well. The direct deposit is very easy and there’s a reload location close enough, about three miles from me. But there was a time when I used it in an online purchase and it was taking a minute for the merchant to take the money out. Also, I’ve called the Netspend team a couple of times, regarding Redbox, and they helped me quickly. NetSpend is convenient and a good company.

I've been with NetSpend for years. I get paid earlier than the regular pay date so my rent or any other bills are not late. Making online purchases is easy too. IThe card helped me managed my finances better. The only thing I don't like about NetSpend is the fact that I got to pay to put money on my card. I've had to call the Netspend team before too because of a mistake with the flash ID. I flashed somebody some money and they told me they didn't receive it and I couldn't get my money back. The customer service was nice but they claimed there was nothing that they could do. I then had to pay because they were not going to give me my money back even though they could see I sent money. But I'd still recommend them. They're good.

When I wasn't able to get a credit card, I decided to go with a prepaid debit card. I went with NetSpend because I've been with them before and haven't had a problem with them, even though I've gotten other accounts with other banks. The NetSpend team are excellent. They're very knowledgeable about the problems I have and the questions I ask them which they always answer. I like them. They're better than any of the guys in the other banks that I've tried.

My debit card was compromised on 24th and 25th in the amount of $302.50 and $202.00 at 2 different ATMs but my debit card was in my possession at the time. To this date I have not been given an answer to how or when funds will be return to me. You keep double talking as to "what else you can help with". Well I need my funds returned to me immediately as a result of this theft. What else do I need to explain our state. I have no way to speak to anyone in disputes other this customer service and they are telling me nothing but to waiting to hear from whoever. This is really a terrible way to deal with a valued customer. I have two large deposited to my card every month of my hard earned money but you have treated me in the miss of this lost. Very shabby. Please have a person of authority contact me as soon as possible to return my funds to my account. Thank you...

I received a card in the mail from years ago and decided to use it for direct deposit. When I first signed up, I was told that the ATM would be free. Come to find out, that was not true. I am charged $5 to take money off of my card. So that one left me a little POed because it charges whatever the ATM charges. And then, NetSpend charges $2.50 for using the ATM.

I’ve been with NetSpend for about seven years now. I don’t have a checking account then so I went with them. I like that the money’s here and at the time when I don’t have enough, they lend me up to $100 so that’s very good. I don’t do online purchases but I use it to pay bills which is very convenient. I reload and use the direct deposit but it's difficult when I expect getting the money and it’s not there. I guess it’s not NetSpend’s fault so I don’t have any problem with them. However, I had problems getting online and finding out what my balance is. Overall, it's very convenient and very exact.

I knew of NetSpend through the check cashing place and the card worked for me. It keeps me on budget and I'm able to use it as a credit card/debit card. I had a couple of disputes and their staff had taken care of them in a satisfactory way.

I got my NetSpend card through TurboTax when I did my taxes a couple of years ago, and I kept it because of the convenience of having the direct deposit and since my employer requires it. I can use it to make online purchases and pay bills. I don’t have to carry cash. I also like the text notifications and e-mail alerts when I use the card because that way if my card is ever lost or stolen and somebody uses it, I know exactly where they used it.

When I started this job, I started putting my payroll on NetSpend and I’ve been with them almost six years now. I liked the convenience and the fact that my payroll was there two days earlier. Also, I get alerts that tell me when funds are being taken out and it gives me a constant balance. I use this card online all the time. I’ve called their reps a couple of times when I wanted to dispute a charge or I couldn’t get into my internet account and they've been helpful.

I’ve been with NetSpend for a few years and it’s been up and down with them. They have their quirks but I have my own issues with my finances because I’m a disabled veteran. They get me my money three days early before it actually hits, which is good. They have overdraft protection for up to $100, which I use every month. But in some cases, they cut the card off from me for three, four, or five months and then reactivate it. It's weird.

I just received my card and went online to activate it. I was given a message to call Customer Service. I called the activation number and still could not activate the card. I was connected to Customer Service, who told me that I could not activate my card because my address did not exist. Notice that I have had this address for 21 years, the bldg has been in existence for 30 years, the address was correct, and I received the card. I could barely understand the customer service representative because she had such a thick accent. She said all she could do for me was to send me another card, which will take another 7-10 days. I am so irritated, I don't know if this is even worth the trouble.

I am absolutely blown away by the horrible service NetSpend offers. NetSpend just recently started charging me $1-$2 PER TRANSACTION, and to make matters worse their customer service is unlike any I've had to deal with before. I've spent hours on the phone for a simple issue, which is always a hassle when I have no other choice but to call. NetSpend is a great choice for people who enjoy spending more of their hard earned money on fees that are "conveniently not mentioned". I do warn those who attempt to dispute a charge, they will ask you to provide all the information, only to tell you they won't do it. I'd suggest American Express Blue Bird if you're looking for STELLAR service and no hidden fees.

I strictly use NetSpend for my paychecks. I like the updates that I get on my account balance. I also like that it has an overdraft protection which controls where I couldn't overspend. However, there were a couple of times my funds didn't process correctly but NetSpend fixed it.

I get a disability check and I didn't want my check mailed because there are people ripping off the mailboxes. I went to some check cashing place and got the NetSpend card. They were charging me $9.95 for six months when it should only have been $5. They switched the plan or the rates somehow but they don’t tell the customer. I told them about it and they apologized and gave me credit for overcharging me. They could only do three months but that was still good.

What a ripoff of a company!!! I load cash money onto a Visa card and cannot even use it because they have my funds HIJACKED!!!! I took pictures of and emailed them ALL of the verification they required, and they still won't activate my card for use. Next review will be on the Better Business Bureau's website. After that, a call to the state police! VERY PISSED OFF AND UNSATISFIED CUSTOMER. WILL NEVER PURCHASE AGAIN AND WILL ADVISE OTHERS THE SAME!

They will lie to you about your money. They have been sending me a check for a month at a address I don't get mail but they say they can't help me so I just have them 300 dollars and my light got cut off because of it and they won't do anything about it so please don't get a NetSpend card. They snit **.

I opened an account with Netspend in 2010. At first I didn't like the customer service because I thought I was always getting all foreign people but they improved a lot. I like the card too because I get my check a lot faster once I set up the direct deposit, so we chose them over a regular bank. Since using the card, I was able to manage my finances better because I don't have to worry about check bouncing and they give me a grace period. I also get perks for purchasing, like 10% off. Making online purchases or paying bills online with the card was also very convenient and I also transfer money to my kid using the card. Overall, it was an enlightening experience with Netspend.

My son received a card as a gift and choose to hold on to it until it saved up the amount he wanted and we could not activate the card. We call and were told since he held on to it it was expired even though the expiration date states 02/ 2019. Nowhere does it states fee would charged if it's not used. They taken money that was not theirs and refused to make it right. I will post a negative review anywhere I can and contact their corporate office.

I tried to get NetSpend to handle my phone bill because they were taking money out of my direct deposit for my phone bill and they took three of my phone bills out in one month. I called Verizon and they didn't know anything about it, except for one month phone bill, so it was NetSpend that did it. I sent the paperwork in and showed them all of the proof, including the screenshots off my phone, because it went directly to my phone how they did it all in one day that month. And then it went to a 90-day investigation. So, they said they would send me back my money, which was almost $200 worth. However, after the 90 day investigation, they sent me a $35 check. First, they said they'd give me $45, then it turned out to be $35. I thought before they were pretty good. I was with them for over four years. So now I stopped doing business with them.

Payroll deposited my check yesterday and still no answers to where my money is or when I will receive it. I'm so annoyed. I will not use this for direct deposit ever again. This is ridiculous. People have bills to pay!!!

Received a NetSpend card as a Christmas gift. It's not a gift card so beware when you go online to "activate" your card. You are agreeing to opening a bank account with numerous fees. I instantly closed the account and requested a check. Of course, it cost $5.95. It's a financial option for a lot of people, but not me. Without a doubt, buyer beware. Understand what you are buying and in turn giving to your friends or family.

For my child to activate his card we were forced to send copies of both our social security cards, my driver license, his birth certificate, a utility bill with my name and address, his military ID card, and the straw that broke the camel's back. Just who do you people think you are to demand a person's court sealed custody records without obtaining a court order first from a judge??!! Are you crazy?? He has $160 on that card he was given as a birthday gift and you can forget about that now. We demand a full refund immediately or we will be lodging a legal complaint against NetSpend for attempted identity theft!!

I bought this card this morning, thinking it would be handy to have since I have always used cash. I bought it and put $500 on it. I got home - started to set up my account. I accidentally messed my password up when it wanted me to confirm it and now I can get in my account or access my money. And to boot I have called customer services 32 time with no answer during their working hours. I have already sent 2 emails also. I really hope they reply soon, or I will be forced to take further measures.

I have been with NetSpend for so long now but I was thinking about changing from NetSpend for a couple of reasons. First, I went through hell and high water to get my cashback for my rewards. I have a list of emails back and forth with them. I did an online survey and someone from Texas got back with me. He was able to look in my account and validated my purchases and they gave me back my cashback for that period.

My mother gave my daughter a NetSpend card for her birthday. Trying to activate it has been a 2 hour nightmare. At the end of it they agreed to activate it for store use only, but to use it any more than that would require more phone calls, more hold time and releasing more personal info than I am willing to give.

Netspend stole my money. After I put it on a card, they locked my account and I can't get to it. The so called customer service does not answer my questions, they tell me to email. I have emailed the so called president Chuck and have never gotten an answer, the same for their customer service email. This is happening to too many people. We need to tell the stores that sell this product that it is a scam and to refuse to do business with them. I am horrified that they can do this without any consequences. I put my paycheck on that card for bills and now I am screwed for the month!!

I needed to get a card and I got NetSpend because they have the life insurance benefit, in case something happened to me. But they took that away a couple of months now. I use the direct deposit but don’t like how they put a limit on my money for my transactions or put a block on it. Some of their customer service reps are okay while some don’t know what they’re doing on the phone. They had me sitting way too long and were repeating themselves over and over and either they don’t understand what I'm asking or they ask too many questions.

I got this for my mom because I had used them years ago with good results. We just tried to do our first instant bank transfer for $100. I registered my card and did the test transaction. That got put on her card fine. When I tried to transfer the money it said my card couldn't be used. I was irritated but it happens. So how surprised am I when I look at my bank account and see not one hold for $101.95 but two? I called customer service and they say they have no record of any pending transactions. I call my bank and they say it is not on their end but they can cancel them. It's been a week and still no money. Regulations on NetSpend say the money will be available in 30 minutes. Well this is not true and I'm still missing over $200. Not impressed at all!

I hate to call these people. They barely can understand your question. When you ask for a supervisor they take 1 hour to get someone on the phone. Never file a dispute about your own money, they will half investigate which leads to you opening another dispute because they close it and can't understand what the problem is. I had an ATM take money out of my account twice and I never received any funds from the ATM because it errored out. I have been disputing this issue for 5 days now and still don't have my $300. I have bills coming through and NetSpend is charging me fees like its normal. When I keep calling asking for temporary credit that takes 10 days and a written letter that I did to but attached to the dispute they closed. So guess I have to send it again. This is crazy.

I’ve been with NetSpend for about 8 years now. I was looking to get a temporary card then and I wanted to do some transactions on the card where I didn’t want it to go directly to my bank cards. I got NetSpend for the debit card use and saw that they were the actual savings account that I can tie in, which has been pretty helpful for me. Then, they're really good with using the savings and being able to transfer funds from the savings to the card, or from the card to the savings. I use the direct deposit more frequently and the reload locations only for specific times especially when I want to load a certain amount for whatever reason.

This prepaid card service is the worst experience I have had. I received a $100 prepaid card from a family member. NetSpend required I give them my SSN, DOB, Home Address to active the card. Then they wanted me to send copies of my photo ID too. I refused. They agreed to activate the card for "restricted" use. When I tried to use the card it was declined. I spent about an hour on the phone with them on 3 separate calls. Always being transferred to a call center abroad where the operators barely spoke English.

I love NetSpend! They have something that stirred my attention so I went with them and it's much easier to use the card. They pay quicker and the reps who I worked with were very, very nice. I could email if I have a problem and they respond back to me and solve it really quick. I only hope they could enlarge it more such that if I win the lottery then I'll put all my money on NetSpend.

I contacted NetSpend for direct deposit, and I like how I get my paycheck fast with them. Most of the time, I use the direct deposit, but I also reload it sometimes when I'm going out of town. It's hard to get a hold of somebody through the automated system sometimes, though, and disputes take so long to resolve. I had a couple of disputes before that took almost two weeks before they got resolved, and caused a major inconvenience because it sets my card down until the dispute.

My job made a mistake and put my money on the wrong card I had in 2014, so NetSpend told me to buy a new card. I did, and they will transfer my money to the New card. It's been three days now still no money on my card. All the staff tells me something different every time like "give us 6 hours." Well still no money yet. I worked too hard not to receive my money. I will never deal with NetSpend again. Now I have to keep calling them again on Monday.

WITHIN LAST WEEK I TALKED TO 5 DIFFERENT PEOPLE AND GOT 2 DIFFERENT RESPONSE, 3 told me that I meet the requirements and 2 say not but contradict what they are saying. One person said that the direct deposit automatically kick back in then one day 24 hours and another says end of business day and still don't have it. I been with these people for 3 years and my business ends for a simple overdraft protections. OKAY RUSHCARD OR BRINKS HERE I COME. Will not recommend Netspend.

I've seen one of NetSpend's brochures and a roommate told me that he used it because he could get himself a disability pay, which I also did. I got disability pay two days earlier. Also, I wanted whatever that works out better with my situation. I pay most of my bills online and the card has been very convenient. Anything I disputed was taken cared of so my experience using the card is fine. The only thing about the regular NetSpend card is I could only get out $300 cash a day. I’m up ready to go to Western Union NetSpend since I can get what I need to get for the landlord with their card.

I bought a product from a merchant which turned out to be defective. Sent it back and merchant never refunded me. Started a dispute via NetSpend and sent all documents showing I sent the bad merchandise back including tracking # which shows the merchant received the product back. Also, I requested a provisional credit while they investigate. Provisional credit was never given, my money was never returned ($620) and every time I call it's always some B.S and some Indian (no offense) that can't speak a lick of English. Trust me people when I say this. DO NOT GO WITH THIS COMPANY! THEY ARE RIP OFFS. They just read what the computer screen says. Stay far away!

I went to one of the ACE that’s near my place and got a NetSpend because my boyfriend saves up some money and he’s supposed to load up the card. We've had it for a while. It's been convenient for us and I direct deposit my paycheck on there. We used to use a lot of the reload locations but not anymore because it only limits how much money we can load on the card now. We drew out the limitation sometime this year because my boyfriend was able to put out more for rent and it's limited to $200. The limit has dropped.

I get over $1,000 worth of deposit on my NetSpend card every month but I've had a couple of bad experiences with them. Somebody stole my NetSpend card and it took me over a month to get a replacement card. The reps kept saying it was going here, going there and I couldn't pay my bills on time. I funked them out because I was mad about not getting a card. Then when I've had to transfer money from my card to somebody else's card, it's charging me $5. And I could only take off $250 so I couldn't pay much of my bills. I felt like a very bad victim. I got another card and they have been all right since then.

I used NetSpend for everything. I could transfer my money instantly from PayPal and their new features helped me in budgeting and using savings. On the other hand, I was never able to find a reload location that knew what I was talking about when I went into the store. In addition, I had a fraud attempt. I called NetSpend and I was told that I could cancel my card and still be able to use my virtual card that I setup. That wasn't the case at all. A good bit of my money was on there and I didn't have any other way to access my money. If I've known that I wouldn't have been able to access my money, I would have gotten that off prior to.

I do NOT recommend using NetSpend. We used NetSpend for our employees to receive their checks on a pay card. After an employee received a fraudulent charge, his card was immediately canceled and we were told to purchase another NetSpend card to temporarily transfer the funds. After 6 hours on the phone with numerous customer service representatives and managers no one could help us because they failed to listen to the problem and think through the issues. If someone would have done additional research from the beginning we would have not 2 other money cards that we tried to transfer the remaining funds from the canceled card.

I purchased a prepaid card for $500 in October, provided the requested information. They put the wrong address in, I told them I didn't receive mail at that address. The post office doesn't deliver to it. They then asked me twice to provide information which I did. Because they had the wrong physical address and because I couldn't provide proof of physical address because it was wrong and I can't get mail to it they suspended my card. Which I was not told would happen. And nowhere does it say it has to be a physical address to be able to use it. It says mailing address.

I got informed about NetSpend when I first got my job and it had to be my direct deposit. With them, I get paid two days early, and that is a benefit. It's a nice card. However, I had to keep filing disputes because when I go to ATM machines, sometimes the ATM wasn't pushing out my money. I didn't know whether it was the card or the ATM machine, so I just switched over. But overall, NetSpend is a good place to be at.

I was told I had to have a savings account or card and that NetSpend was a good card. So far, I like the NetSpend card. I've been able to manage my finances well. My social security check goes into it and I've used it for online purchases which is very convenient. Using their direct deposit option is a really easy process as well. Also, their team have been courteous.

I was ask to do direct deposit. I did just what they ask. They sent me a account # also route #. I went to social security office, gave the information to Social Security case management. I received a new NetSpend package that had new card that says "direct deposit card activate" which I did. So on the 28th I call and ask what time direct deposit come on card. The agent informed me that it won't be until the 30. Ok I was fine with that. Then I find out on the 30th my direct deposit had been there all the time but on a different card then I had to pay NetSpend to place direct deposit on the card that they sent out to me. They put me in the negative so I could not use overdraft protection and I was told I would be able to use in 24 hrs - did not happen. I did get a ticket, break light was not working. All I ask them was be honest because all I got was lies. Driven to ATMs, driven to pull cash that I was told would be there wasn't.

I went to cash a check at ACE and they turned me on to NetSpend because at that time they were going to stop sending out SSI checks and I had to put it on a card. NetSpend explained everything to me. By using the card I can go online to shop, pay bills and check my account and see what’s going on. I also do the direct deposit. I have recommended it to a friend, and I will continue to have it and pass it on.

I bought a NetSpend commercial I saw on the television and called the 800 number. This was two years ago. They sent me some information and their rep was really good. I've used the card to make purchases and pay bills online. I also use direct deposit more frequently. The only complaint I have with NetSpend was that somebody got my card numbers and spent $65. Also, I wasn't the only one this happened to, which was creepy. I reported it and had a police report but it was never put back on my card. This was about a month ago and nothing has happened. Other than that, it's good and convenient.

I have had an account with this company 1 year now. Was very happy with them until my card was compromised on 11/6/2016. I filed a dispute on 11/7/2016. I have been without any access to my money since that day. Today is 11/9/2016. Still no money. Called 6 to get my money transferred to new bought card and was told each time that it takes 4 business hours. It's still never happened. It's 5:51pm on Friday 9th 2016. No food, no gas. Still no money transferred to my new card! I called Netspend Corporate offices in Austin Texas to report this at 4:30 on Friday. Message on phone said officers are closed and the hours where till 5pm? Once I get my money I am so done with this company. They could care less personally if you have food or anything. Not a good company!!

I’ve had NetSpend for eight years. Thru Netspend, I get my SSI earlier and send other cards to my family to help me transfer money to them. But it takes a while for the reps to answer. I have to press a button and it takes a minute to get someone on the phone.

I needed a direct deposit place that was kind of universal so I signed up with NetSpend. I've been with them for a long time now and I've been able to save money better with them. When my card was stolen once, I thought I was screwed. I thought there was a fraud transaction on my account but it was texted to my phone right away and the card was stopped. They really helped me a lot and the way they handled the situation was stellar. I was very happy. They’re great and I’ve never had a problem with them. They’re awesome. Kudos to their fraud department - they're all wonderful.

I've had a bad experience with Green Dot as they would mess up my account, and I've heard some good things about NetSpend, so I decided to give them a try. The first rep I dealt with when I was getting my card started out, was a total and complete idiot. However, the young gentleman that helped me the second time when I called back, couldn't have been any better. I pay bills with my NetSpend card and use direct deposit. I'm disabled, so I do that, and it's a lot more convenient.

Very unsatisfied with NetSpend. They said you get paid 2 day faster. So I got a card set up my direct deposit, thinking I would get paid Wednesday instead of my regular payday Friday. Call the card and nothing is there! Called Customer Service. The representative says, "Only a paper check that is manually deposited is available 2 days early." So basically since my direct deposit isn't manually done by my job, I don't qualify for the "Get paid 2 days earlier." All I have to say is "FALSE ADVERTISING!" Thanks to them I had to pay late fees on all my bill. I will NOT RECOMMEND this card to anyone! Someone needs to correct the advertisement, so others don't fall in this trap!

We had four different occurrences with fraud (even when we didn't have a activated credit card there was still charges saying we did) which took weeks for us to get our money back. Because of their low security there was fraud. Then they closed our account because of the fraud and then made us jump through hoops to get our money back. This company isn't only expensive to use for day to day uses but they hope you don't realize your money is missing.

I've been using NetSpend for a while now because I didn't like the bank. I like NetSpend because if I'm down on money, I can go and get my overdraft. Also, I can go to any store and just swipe my card. If I have money on the card, I can do a purchase. The customer experience is good. They're very sweet and I like them.

I have disability now and like everybody else that I know that gets social security or disability, their checks come on the first and the third. NetSpend deposits my money the day they get it and I get my money five days earlier than most people and it’s only a $5 fee a month. I also have overdraft protection and I finally set me up a savings account. I just went through all of it because that was my grandchildren’s Christmas fund, and right this minute I am ordering all their Christmas gifts online from Amazon Prime and it’ll be here in two days. I also have direct deposit and my daughter has a card, and if we need money we just transfer money from me to each other’s cards. It’s done in under a minute. Four of us have cards and all we have to do is ask each other.

I wanted to put my SSI on a card and so I tried NetSpend out and I've been with them ever since. I don’t carry cash a lot, and I can use my card and it gives me a receipt when I check the balance. Using it is more convenient than anything. I don’t have to carry cash and worry about somebody stealing my cash in my wallet. They also give an $80 overdraft during the months when I'm hard up, and it really helps sometimes. It’s a blessing for times that in SSI I don’t have the funds at first. Overall I’ve been with NetSpend for only six years and I will stay with them. They're wonderful and I love them. I have recommended it to friends.

I received a card in the mail from NetSpend which I did not order. I was the recent victim of identity theft and have been calling creditors regarding fraudulent accounts for the past few weeks. When I called NetSpend (two times within about 10 minutes of each other, same result both times) I was notified that while I had two cards under my name, they could not discuss either with me as I didn't have all of the information... the information I was missing was regarding a purchase on the account. And, on top of that, if I didn't wish to activate the card that was sent to me, I could have a nice day. I can only conclude that they are a phishing scam that should be avoided. Every other creditor I have called have immediately put me on the line with their fraud department to shut down accounts. I have a freeze on my credit now, so they won't get a dime from me anyway.

Going with NetSpend was the easier way to have money put directly onto my card and I loved it. They release my military check four days early, and it helped out when I was deployed because everyone came to me since they knew I had money before payday. However, they had been good until they went and gave their call center and everything else overseas, and I’d much rather see the jobs here in America. I also used to get daily balances and now I don’t. I only get balances when I make a purchase or if there’s a deposit being made. That’s one of the functions that have ceased even though I’m signed up for daily notifications. A lot of their services have been downgraded because of their move overseas.

I use NetSpend for all my direct deposits. I get my money from the government through NetSpend because I’m a veteran, so I use it for my government compensation. Using them was easier and their fees are a lot lower than at Greendot. It’s also a lot easier to get my direct deposit. I’m supposed to get paid on the 1st but it comes a week early which is always a good thing. I also use my NetSpend card to pay bills and make online purchases all the time. Their team always answers everything. I hardly ever have any problems but they are always quick to fix those that come up. The only one problem I have is downloading the checks. Their limit is $3500 and I had a check for $3600 and I couldn’t deposit it. Other than that, everything’s been fine.

I was referred to NetSpend by somebody I used to work with several years ago. With NetSpend, I didn't have to worry about overdraft fees and the company also offered the convenience of the direct deposit, which is a very easy process. I just turned in the paperwork to my payroll and that was it. There was an ACE Cash Advance just a block away from my employer, so the location was convenient. I manage my finances significantly better with the card. It's easier to access and having the text notifications is the most helpful. The global deposit is nice and being able to pay bills online is convenient as well. My interactions with their team about some charges that were made under my card were simple and straightforward and the issue was resolved within 24 hours.

Last week, I called NetSpend to dispute a transaction. The gentleman on the other end stated he needed to cancel the card. I hesitated since it was the day before Thanksgiving and I still needed to get a few things. He assured me THREE TIMES that I would still have access to funds. In the meantime, he'd send another card, which would be received in 1-2 business days. I didn't understand how, but he also said I could go to CVS and get a new card, and transfer the balance. Number 1: I did not have access to my funds after that, and I could not transfer funds to another card because THEY BLOCKED MY CARD!!!! I called back to see if I could get help, and lo and behold they were closed... Which leads me to believe the man was just trying to get me off the phone so he could go home. If it wasn't for other family members, Thanksgiving would've been ruined.

I like the convenience of having a NetSpend. It also helps me control some of my spending habits, like when I have a couple of days that I have to pay bills. It keeps me on track ‘cause I know who I paid, how much I paid and what’s left. And that helps me budget things out. However, there was an offer that NetSpend had and I applied for it and didn’t get it. But my son applied for it and he got it. It didn't make sense to me because I've been with them for more than six years. But when I had to change my number, or when I tried to get my alert set up to make sure it was the right phone, everybody worked real good. I had a payment went out that I didn’t authorize and they all took care of that. NetSpend is very reliable, dependable and works easy with me. I’d recommend it to anybody.

I love my NetSpend card, and I’ve had it so long it’s going to break. It's a blessing to me because I have the overdraft protection which helps - it's a bonus to that card. I was ticked off one time when I didn’t understand the overdraft protection. They said I have to be given a 30-day waiting period. But every time I overdraft, I always pay them, so it’s a benefit. I do everything with the card and it's very convenient. I can go into a Family Dollar and load it if I have to. I have also suggested NetSpend to some people at my job because they’re a little jealous that I get paid faster than everybody.

When I did my tax before, I got my taxes sent to NetSpend card. They took the money on the card and I just kept it and never cut it off. NetSpend don’t charge overdraft fees. Their fees are straightforward, which I like, which we really don’t get with a bank. I have a bank account but I prefer my NetSpend card over it specifically for that reason. They seem to be honest and they don’t withhold any of my money. If I make a purchase, they don't hold the purchase, take the purchase away and put it back on at a later time. Also, I’m able to see my funds in real-time since I get text message updates every time I make a purchase and it shows me exactly what my account balance is which actually helps me manage my money better, which they don't do through a traditional bank.

I started collecting Social Security and disability but there wasn’t too many options back then so I got NetSpend and that was the way to do my direct deposit. It was convenient to pay bills and make online purchases. However, one time when I used the card at an ATM, the ATM didn’t give me the money but subtracted it from my account. Most banks give the money while they do the claim, but they didn’t give me the money while they were waiting for the claim. Also when online, I had two to three times where one of the businesses took my money and I didn’t even know it. They just let them take it out of my account which is not right. They should make the person be aware that it’s a legit, agreed transaction by the owner of the card before they approve it.

I recently had a transaction problem. Your customer service team handled the situation in a professional and timely manner. The matter was resolved and was due on behalf of an error from another source. Your team helped me clear this matter up by providing clear and concise data. Thanks! :-)

I get my pay two days earlier than regular with NetSpend. I get the electronic on my phone and I can see how much money is available every time my card's been used. I also get discounts and I have a $100 overdraft protection. I always use it to pay bills and it's very convenient for me. Then I also utilize the direct deposit and it's a very easy process. Every time I have problems, I'd call and I get the correct answer. If I lose a card, I have a new one within a few days. I love it and I’m very satisfied.

Someone took $1225.00 out of my debit account. I called NetSpend but was told that even though the transaction was still pending, they could not stop it from coming out. Then the customer service rep cancelled my debit card without my permission and with me telling her not to. To top it off, she wanted to charge me $25 to expedite a new card to me within 2 days. Otherwise, I have to wait 10 days to get a new card for free. So now...the day before Thanksgiving holidays, I have NO access to the small amount of money that is left in my account because she cancelled my card AND have to wait 10 days to get a new one AND I have lost $1225. She told me that all she could do was dispute the charge and that could take up to 30 days. HOLY JESUS. No gas money, no Christmas shopping money and no money to finish buying Thanksgiving food. Thanks NetSpend. YOU SUCK.

I needed something with a direct deposit feature so I went with NetSpend. I also liked the fact that I could just pay $5 a month for any amount of transaction instead of being charged per transaction. Now that I have a direct deposit, I don't worry about going to cash a check, and I get text messages for every transaction. The card is very easy and convenient since I can do transactions online or through my phone without having to go into the store. If I ever have a question or need anything, I can call NetSpend and they're always able to help me with whatever I need in a friendly and courteous way. One time, someone was trying to use my account in the U.K. and NetSpend stopped that transaction so nobody took any money out of my account. I was glad that they caught onto that. I've had a great experience with this company, that's why I continue to use them.

I will never do business with Netspend again. I lost my debit card last week and needed to purchase a prepaid card to pay a bill online. I purchased the card at my local CVS and loaded it. I called to activate and was told that there was an activation issue and I needed to speak to a rep. The representative proceeded to tell me that I had a negative balance on a card from 2012 and there was a restriction on the card. This conversation was held on Nov 16th. She said that it would take 24 hours after requesting a lift of the restriction to activate the card.

I joined NetSpend thru Advance America. When discharged from war 9/11, the banks were stealing benefits. Then some of NetSpend workers were stealing from the NetSpend company. They were helping me but some NetSpend company workers kept stealing, then some Va Hospital workers got jealous and tried to steal all my benefits but the military service caution everyone.

Netspend is very good at what they do. I got them when I had just gotten a job and wanted direct deposit. They have been good and very helpful. I get paid and I can pay my bills faster. It's very convenient. The team has been able to fix the issues that I've had very quickly. NetSpend, you are all wonderful and just keep doing what you all do.

NetSpend is easier than a bank account. The direct deposit makes managing my finances better. The deposit by phone now makes it a lot easier and the biggest thing about it is more convenience paying everything, a lot of it over online or over the phone. You don't have to mess with anybody. You pay and you move on. I use Direct Deposit and it's a lot easy and you get it much quicker. The reload locations are easy to find, it's just easier all the way around. Their customer services are good. The phone gets answered quick and I don't have to sit at home forever. NetSpend has worked good for us for a long time. I'm very satisfied.

I needed a check cashing card so I got NetSpend. Their direct deposit feature is easy to do and I have been able to use NetSpend to pay my bills and make online purchases. It is very convenient. I just have one issue with the NetSpend card. Anytime I go to SuperAmerica gas station, I go into the store to pay for gas, it still comes off of my card. It's like I paid at the pump. That's not the first person I heard it happened to them. It's just at SA though. Overall, it's easy to use and easy to access.

With NetSpend, my personal information is secure. I have an incident where a magazine company sent me out its magazines and telling me that they were taking the money out of my card. So I put an alert on them because I never ordered any magazines, and that was good for me to do that. And when they had the loan program, I took advantage of it. But they cut it out.

My card was hacked all my money was gone in twenty minutes. Called customer service, they lied to me about everything. Then I talked to supervisor, she didn't know what to say about how the customer service rep flat-out lied to me. She was speechless. Spoke with individual at corporate, he didn't care. Pretty much told me to take my money to the bank. I've been a customer for five years. After reading the real reviews over a hundred reviews talking about how NetSpend just takes your money and never calls you back. I guess they don't care about their customer. I am with a real bank now. It's just sad how this company treats their customers.

I needed a prepaid debit card to help manage my money and my checks and I liked NetSpend card and the program. I often use it for direct deposits and there's a reload location around the corner from my house. Managing my finances is a lot easier because instead of constantly going to the ATM to get cash for bills, I can just use my card. I have the online account and it keeps up with everything perfectly for me. If I ever have a dispute with a purchase, I call in, they handle it right away, no problems and it’s all good. To be able to pay my bills online is a very convenient process. It’s really easy and quick. I had referred my husband to get a NetSpend card. I didn't get my referral fee though.

I received the NetSpend card when me and my wife got our taxes back a few years ago and since she was working and getting paper checks it would cost us three dollars every time to cash it. So we started putting her checks on direct deposit through NetSpend and have loved it ever since. We have had a couple issues and when calling customer service they would take care of us in a fast response.

I've been with NetSpend for about four years now. I like the idea of having access to my account. I also like the budget aspect of it. I can set my own budget limitation. It's very convenient to use the card to do direct deposit, pay bills, and make online purchases. Their customer service is very easy to talk to and they meet my needs. The only thing is that I would like to get a chip card because it's too easy to use without the chip. But the security is pretty good and I have recommended it to other people as well. I'm enjoying their services and I like how I can get my money in advance.

The monthly maintenance fee is cheaper to maintain my account through NetSpend. And so far, it's been terrific. It provides total convenience and I just discovered that I got the take back rewards. I had no idea that I can get money back for using my card until three weeks ago. The only con that I have recently ran into is not being able to transfer or add money to my account through another bank account. It should be opened up so that if I need to borrow money from a family member, they can just get money on my prepaid card through their Bank of America account. That will be nice.

I needed a debit card to have my check direct deposited every month because I don’t have a bank account. I got NetSpend because of their service fee. I can see where my money is going and it's convenient to be able to make purchases or pay bills online. It saves me from having to deal with crowds especially around the holidays where I can just sit at home and do my Christmas shopping or anything else that I need. It's a great benefit.

I've had a NetSpend card for several year and all was fine with the exception of a few minor hiccups here and there. But then recently I started getting charged an extra $1-$2 for each transaction and didn't know why. I even accused a cashier of overcharging me. I eventually found out, by calling NetSpend that they had changed and decided to start charging per transaction. They signed me up to a default plan and not told me about any of this! Needless to say I stopped my direct deposit to NetSpend immediately and have not looked back. The lack of communication felt underhanded and that's something I cannot deal with. Bye NetSpend.

When I activated my NetSpend card, I answered all the questions to satisfaction and of course gave my social security number and boom they activated my card. A few days later after I found out that my benefits were going to start, I called NetSpend and realize they had my ss# in error. By one digit! I corrected the error but then they put my account on freeze until I sent them documents to prove that I am who I am. I've sent over 5 emails all declining one or 2 documents.... this is ridiculous and they have my money and won't release it because of an error that their company made.

I needed a different system for banking. I had some credit issues and couldn't really get a bank account. NetSpend seemed like the safest prepaid debit card provider at that time. They helped me put in my disability up in a safe place instead of getting it through a check mailed to me. With my Netspend card, I hold on to my money better because I don't have all this cash on me. I'm able to pay bills and take care of most of my business a lot quicker and easier. I use direct deposit through a reload spot and put the money right on the card. It's really convenient. There have been no problems or complaints and I haven't gotten ripped off. If I have issues, they resolve them pretty good. I'd recommend it to anybody that needs it.

My co-worker was bragging on NetSpend years ago. I looked up all the benefits and the security things on it. At the time I was more attracted to the policy than all the advantages it had which were more advanced than other prepaid cards. So I got a NetSpend card and I'm glad I made that choice and as long as they're in business I'll be purchasing things. With my NetSpend card, I'm more aware of the amount I spend and how I spend it. It's effortless to reload the card through direct deposit. When I needed a replacement card or needed to transfer money and I couldn’t figure out exactly how to do it, I would always call them. There wasn’t any long wait, and everybody was courteous and excellent.

I had NetSpend and I will never have them again. They allowed a unauthorized transaction go through after I called them to stop it. Refused to take responsibility. The dispute was done incorrectly and they didn't care. Also refused to close my account. They are rude and when you're upset don't do anything to fix it. They said they closed my account yet turned around and just reported my card stolen. They are unprofessional and scam artists. I hate the company and will never go through them or recommend to anyone. I also never got my money back that they stole. Currently dealing with them with the BBB.

The NetSpend card gives me the ease of being able to have savings, to look at the budget planning and to do online mobile deposits of checks. It's very convenient to use for online purchases. There are great benefits in using the card. The direct deposit process is super easy. Everything has been smooth online and I never had to have any personal interactions. Everything’s been great over the years.

I had a big refund coming and the IRS adjusted it, so I got the NetSpend card. I didn't know about any other type of debit card but the IRS recommended it, and I thought it was a good card. It's been pretty awesome with NetSpend. My card is pretty handy when I don't have cash in my pocket. I know my card will go through. I'm able to make purchases and pay things a lot easier with it. There's only one or two websites that don't take the NetSpend card and I'm not really sure why, considering it's a prepaid card and the money is already there. Other than that, I use it quite a bit. Since using the card, I'm able to manage my finances better, except for the ATM charges because I not only get charged $2.50 by NetSpend, but also get bank charges.

I am so mad I could scream. My wife is sick. She has been for a long time. Last Friday she was put in intensive care. Right now she is in a coma. Before she got this bad we noticed that this law firm hit us twice for $119 on the same day. They haven't done anything for us. My wife repeatedly told them to cancel, but they didn't. My wife said she would take care of it. She was feeble, and accidentally reported our card stolen to NetSpend when she just wanted to block this law firm. We asked what to do. They said to get another NetSpend card at Walmart and put it in my name when I activated it. This I did. Then they said I could transfer the money $597 to the new card. The transfer did not work.

I contacted NetSpend to start an account so I could pay my bills. I pay over the internet and I don’t have to worry about people coming by to pick my money up and do it for me. Also, I'm on my own and my social security goes in earlier. NetSpend is a lot easier for me to use than a bank credit card. It’s very convenient. I use the direct deposit more frequently and it's not a difficult process. There's also a reload location that's not even a block away from me. I usually have my daughter load it. Every time I call their customer service, they are very polite, helpful, and knowledgeable. I’m very happy and thrilled with my experience with NetSpend.

NetSpend has been very good to me. They pay me early so I could pay my rent and bills on time. The representatives are very courteous and helpful. I tell all my friends and family about them. I am very happy to be a customer of them. My satisfaction is 100% with them.

I never had a problem with NetSpend until I lost my wallet with all my sensitive information in it. While I searched for my wallet, I was literally on the phone with NetSpend reporting my card lost. I was told that my card was blocked and that I needed a new card to transfer the balance. Another representative helped me to do that and when my new cards came in the mail, he helped me to pick the one linked to my account. That all happened at the end of August 2016.

I have stopped using NetSpend. I was done with their services. I wasn't happy with it so I went somewhere else. I felt like with NetSpend, I could save money but I've been able to manage them a lot easier without using it. Their direct deposit was inconsistent. Customer service just wasn't correct with me. I was given false hopes or false promises. The people were not helping me out when I needed help, so I just gave up. I appreciate all the help, but I will not be coming back. Netspend was not what it was cracked up to be.

I bought 3 NetSpend cards just yesterday with $500 each on them. The first card I called in to activate and it worked. The other 2 cards did not. They wanted verification of identity. I sent it numerous times. Today, they closed my account and I have no access to my $1,500. They assured me that this would be resolved by the end of today when I talked to them earlier, and they just closed the account. How do I get my money? Are they going to keep it?!

Netspend's prepaid card is very reliable. I could manage my money and pay for certain things with it, which is convenient. I could reload money on it when my money is running low and pay bills with it. I could automatically see my balance as soon as the money is placed. I also hook it up on my phone so every time I use it, it will pop up on my phone and tell me my balance. I can look over my money and know exactly what I'm working with. I can also see a balance every time I use it so I know exactly what my money looks like so I won't overspend.

I can truthfully say that NetSpend customer service reps was kind and considerate to me when I called them after a tragedy in my family--I spoke to a rep and explained that my son had been murdered and I would not be getting direct deposits as before as I was off work... I was told my account would not be closed, giving me time to cover for an overdraft charge... thank you NetSpend.