Netspend Reviews

I entered the wrong password for my online account, and got locked out. Called customer service, tried to straighten out password situation for online account. For some reason they had the wrong email address on file, but was not my fault. They would not unlock my account leaving me unable to pay my bills the following day. Customer service Representatives do not speak clear English. Very hard to understand. Extremely stressed out, as I have loaded this card and needed to pay bills and now cannot. Over their mistake. Also, loading the card with funds went from $3 per load to 395 without any prior notice.

I purchased a Netspend card. They seemed alright, used it for about a month and decided that I would start making online purchases with it since it would be safer to use. Well I got ripped off for $500 on an online purchase where the merchandise just never showed up and I got scammed from a Chinese company. I filed a dispute with Netspend and they're denying the dispute and said that it would take over 6 months to get it figured out. I'm warning everybody do not use this Letty. I have other prepaid cards and disputes have been very straightforward and simple and usually take about 10 days. These Jokers are saying that it's going to take almost 6 months which is unacceptable what they're doing is planning on not paying my money back when I use their card as a safety net. Stay away from Netspend.

Everything's good with NetSpend. It would have been perfect if I have a $200 overdraft limit instead of just $100. But I've been paying my bills online with it and it saves me a lot of time. I have also gotten ten percent off the Starbucks coffee.

NetSpend saves a lot. I get my paycheck deposited on there and when I get my taxes done, I have taxes deposited on it as well. They only charge me $5 a month, which is cheaper than RushCard and everybody else. They have been helpful when I have problems, and they have refunded my money when I dispute transactions. Also, right now, I'm a single mother of two girls and I could pay bills over the phone, in the comfort of my home and still watch TV. I didn't know that until my job made me go direct deposit. It's just way better. However, I had one problem. Last year, I got money orders for at least $300 which was a payment to get my car fixed. I didn't want the receipt but NetSpend said I couldn’t get my money back because I purchased them getting the money order.

I needed my money to come two days earlier so I can pay my bills a little sooner than usual and I appreciated Netspend for they gave it to me two days before. Plus, it was good that they really work towards fixing and handling the disputes I had. I also get a low overdraft when necessary as long as I know that I get to pay them back. My checks go directly on deposit, but I go to 7-Eleven and reload a lot and it’s been easy. I’m still in the process of waiting to get an answer with their team for I had to call multiple times because there was something on my account that kept attaching it and I was no longer with them for few months. They were allowed to withdraw money out of my account. Other than that, I like Netspend that I referred a few people some time ago.

I filed a dispute on Sept 28th and was told my 1st update would be on Oct 27th. I thought that was a little long in the 1st place because according to Reg-E I'm supposed to receive a provisional credit after 10 working days. So far nothing. I'm getting extremely irritated with this company. Somehow they think they are above the law. I'd really like some answers and I'd like my money back. This was a PayPal prepaid card.

I applied to get a Netspend visa card because of the mobile banking and the ability to cash my paycheck with my smartphone and load it on my Netspend card. I have had my card for over 2 months and have never been able to use this feature. I have called Netspend customer support and emailed them. I was given INGO customer support number to call to get help as it keeps telling me they are unable to verify me. The INGO number is USELESS. It sends you back to call the same number and you never are able TO TALK TO A HUMAN BEING. This is the reason I got rid of my Green Dot card. If I have problems I want to be able to talk to a human and get the matter resolved. IT WON'T HAPPEN WITH NETSPEND OR INGO. 2 months later I have decided I will go with a different company and different card. For the money we spend on fees for this Netspend INGO BANKING card they should be able to hire a human being to fix their problems. Don't waste your time or effort with Netspend just find a better card with great customer service.

NetSpend can be used like a regular banking card and we have to keep track of what we spend, but it’s more efficient than the traditional banks in many ways. Sometimes the direct deposits come sooner and that comes in handy. If there’s a holiday, we don’t have to worry about a delay. With the banks, sometimes our direct deposit will come two or three days later. NetSpend is just as efficient to be able to pay stuff, use as a debit card or pay our bills online.

DON'T GET THIS CARD!!! I got this so that I can more safely shop online and didn't read much into it, my bad. In the last month I have gotten $64 in fees, just for using the card. That doesn't even include the $3.95 reload fees. So I have probably spent around $100 in one month, just in fees. I would have been better off keeping my money in my bank and risking fraud. I could overdraft my bank account 4 times and have less fees than this stupid card. I am a reviewer and will be posting my review everywhere to warn people about this scam to steal your money.

No one speaks English and my direct deposit is not in. They claim to be receiving end only. But never have answers to any questions and if they do you have to have the agent repeat it several times. My money is hard earned. I don't like to have it held up. Pissed off to the fullest.

I bought one of their debit cards and loaded with $325. Then I went online and created an account and put my daughter's information in because the card was going to be a gift for her on her 16th birthday. I accidentally put the wrong birth year in and when I called to try to get the card activated they refuse to help me because I wasn't the primary card holder. So then I had my fifteen-year-old daughter call them. She provided them with all of the information and they said they didn't believe her and refuse to activate the card. I am now out $325 because not only can I not activate the card but I can't get a refund because they insist that either myself or my daughter are the proper owners of the account. Both of the representatives that we spoke to barely spoke English.

I get paid Wednesday night at 12 am. It’s now 6:22 am and still no deposit. I have bills to pay. It sucks. Customer service isn’t open until 9 am my time!!! I JUST activated this card for my part time job payroll. Horrible.

I have had direct deposit thru Netspend for almost a year now. My paychecks have always been on my card by midnight (2 days early - Wednesday night). It is now 4:33 a.m. & still have no $$. My co-worker got her $$ at 10:30 p.m. last night. Why haven't I got mine yet?

NetSpend was the best one to meet my needs. It's made managing my finances a lot easier and it is very convenient to use in paying for things online. When I call them for anything, they're very fast in getting back to me if there's a problem. And when somebody tries to use my card, they always contact me. They have been great and really respectful. NetSpend is the best card around for prepaid debit.

ATM recently on 9/25/17 took my money when I was trying to withdraw money. I went to the bank & they said I had to contact NetSpend. So I did & they have been giving me the run around since. I have to wait, wait, and wait. It's been a month now & I still haven't got my money back. They say I have to wait for a update which I have & still no money back on my card. I do not recommend this per pay card to anyone. This is nonsense to have to wait this long for $100. When you call they all say the same thing "wait for a update". Supervisor is no help either. Stick to the REAL banks not the per pay. When you have a problem you will not get the help you deserve.

Never load money onto your card without making sure there are no discrepancies with old accounts. They will tell you they'll send a check to refund your money. When they shouldn't send you a card in the first place knowing you had an account before that's 4 years old with an overdraft. Thing is they said I had two accounts with the same overdraft amounts. That's really suspicious to me. Never will I get another Netspend card or refer anyone to use their cards.

I have 7 children going through a tragedy due to the worst hurricane in the nation, Hurricane Harvey. I received direct deposit from FEMA due to the disaster. It’s Sunday. We are hungry, no gas, no food. Netspend put a lock on my account closed it for no reason. I’m staying at a hotel with no address but yet they saying they want to mail out a check if I send it documents I have all the questions for security reasons. Still no help. I will be contacting the government/FEMA also my attorneys. I do not recommend anyone to deal with this company ever. It's all a scam after speaking with several others and reading other reviews with the same similarities.

Netspend offers direct deposit up to 2 days before payday - I am so upset because throughout my entire experience, I have received this offer once. How inconvenient and today is my payday (6:15 am); I still have not seen my money yet. Also, the holds or pre-authorizations takes forever compared to other card companies to release or reverse (been almost two weeks now). I am very dissatisfied with the experience. The company should have the customer's personal interest in mind. I work hard for my money. I should have quick access to my money when I need it when it is supposed to be there! It's time to consider another company period!!!

I put hundreds of dollars on a Netspend card thinking it would be no problem to set up and use. It was a huge problem. Netspend had locked the card and I was unable to access my money on the card! They essentially stole hundreds of dollars from me. Whatever you do, NEVER I repeat NEVER BUY a NETSPEND PREPAID CARD, if you wish to use your own money.

With NetSpend, I get paid two days earlier and I'm able manage my finances better by making more money. It's convenient for everything except Uber and Lyft or X, since they don't allow to use NetSpend card to do that. Apart from that, I've called them about some small questions and they've been awesome. I'll recommend NetSpend but not for Lyft and Uber users.

I like the way NetSpend does things. I get paid two days earlier and it's just great, so I decided to stick with them. My direct deposit is with them and that makes things a whole lot easier. I also appreciate what NetSpend did for me with that cable company case. I don't carry cash around much and always use the NetSpend card because they don't even take a day to clear, while some other debit cards take one to two weeks. Everything goes through it. They provide outstanding service.

Setting up the direct deposit with NetSpend is easy, as with my company it’s easy to go in and put information for a direct deposit. I then am able to conveniently pay bills rather than go in and get money orders. However, NetSpend wants you to do everything online and some people aren’t internet savvy, so to call in and talk to a representative and then get charged $.50 is money poaching. There's also a language barrier when you call their reps sometimes so you have to ask them to repeat what they're saying multiple times.

My husband and I have been in contact with Netspend's Reps & Supervisors regarding transferring of funds or difficulty in doing so. We were giving SEVERAL DIFFERENT REASONS from several different Reps and Supervisors. We were also spun back into the automated system and hung up on. Our issues are still unresolved. HORRIBLE CUSTOMER SERVICE!!

I've been with NetSpend for years and I would definitely recommend them. I just got a new account with them and so far, so good. Aside from the benefits of saving, having a direct deposit helps a lot and it's there when you need it. It also helps you be more disciplined. Aside from an unauthorized transaction, there wasn’t a time when I didn’t run into a couple issues, but they ended up resolving those. However, sometimes it's hard dealing with their customer service reps because they have a different language. They have a hard time understanding what I'm trying to explain to them.

I love my NetSpend card. I've had it for about 10 years now and I got a bunch of people to get NetSpend cards as well. I just never got the $25 because I didn't give them the referral number because I didn't know how to do it, but that's fine. The card's pretty convenient. I use it for paying my bills and online purchases. I do direct deposit and know when my check hits. It's online, and I got the app on my phone. I just put my username and password in and then it pops up. It's just when I first got it, I figured my money would hit at the beginning, like after 10:00 at night. But now it don't hit 'til after 10:00 in the afternoon.

I was given two options to activate my card. Either by going to the activation website or by calling the number on my card. I decided to activate it online and I was given a different phone number to activate my card online. I called this number instead of the one on my card, and I was put on the phone with a representative because it claimed my SSN was wrong. The guy couldn't verify that my card was my card, so all I could ask is "Why would the website provide me a number to activate someone else's card"? I found this out when I called the actual number on my card and got it correctly verified.

I have already sent an early, extra, un-needed payment to a bill in October 2017 to put myself ahead for that bill. All was well two days ago when I checked that bill status and had also monitored my Netspend card, everything was as it had been for many days. My bill was not due next until next month, November. This morning, Oct 12, 2017, a couple of days since I had checked things for either of these accounts, I notice a deficit on my Netspend card caused by two identical, supposedly auto, authorized payments, one day apart for the exact same amount, yet I did not set up auto bill pay on my NetSpend card, nor choose in this bill site to pay things there automatically.

Netspend picked my SSI and with it, I can get my direct deposits earlier. I also use it to pay bills and make online purchases once in a while. However, when I order for my daughter's milk and stuff online, they won't let me pay. I had to call them and it was inconvenient. This has always been an issue, so I stopped ordering anything online and just take the money out all at once and put it on my mom's card so she can order instead. Also, they don't have a bank where I can get money out without getting charged. I've told a couple of friends about Netspend but because of this extra charge, they would rather stay with a regular bank account.

I was with Netspend for about 8 years. A couple of months ago two unauthorized overseas signature debit purchases were made with my card. I called immediately, and was told I had to wait till it cleared until I could dispute the transaction. I went through the motions, and they investigated it. I just knew they would find it fraudulent. To my surprise however they ruled there was no error, so my family was out 213 dollars. I have never traveled outside of the US, and in between the 2 overseas transactions I purchased gas in Oklahoma, evidently that wasn't enough proof. I've dealt with fraudulent transactions on other cards, and have never had this happen. In my situation a company I was very loyal to have my money away to the thieves. Not to mention 3 times out of 4 that I've called customer service I've been hung up on. After looking into others' complaints it turns out this happens often.

My husband's on disability and he got Netspend when he saw on an advertisement that he could get his disability up to four days earlier every month with it. He did it for a couple of months and it worked out great. So I signed up as well. I've been using PayPal, which is NetSpend, for six years now and my experience has been wonderful. I use it for everything. I use it for direct deposits and to pay my bills. I also get my paycheck on it and I get my money two days earlier than everybody else at work which is amazing. I get a text message and an email anytime my card is used. If I want to make sure I don't spend a certain amount of money, there's a savings account. I just click once and move money over. And even if that money is only in that savings account for 10 minutes, I get interest on that at the end of the year. In January, $35 appeared on my account and it was the interest from all of the money that I had switched back and forth.

I needed my paycheck a little early and wanted it set on our rent. Netspend told me that they'll have the direct deposit two or three days before my payday, but it took an extra day for it to get in there. Other than that, I like NetSpend better than other prepaid debit card providers. I manage my finances on the phone. I just call the bill in if I need to pay and I can also make online purchases with it.

I do like my Netspend premier prepaid card. It’s a lot cheaper than going to a check cashing place and then taking 2 percent of my check which was around 40 dollars each time. I’d rather pay 5 a month. The reason I gave it 4 stars is because the only feature I noticed this card doesn’t have is on my iPhone this card isn’t compatible with the wallet app so I can’t just scan my phone to make a purchase. That’s something I do use a lot which is why it’s a 4 and not 5. Otherwise love the card. Anything you can do to fix this?

I was working for another towing company and I needed something to get my direct deposit. I was looking around on the internet, Netspend popped up, and I gave that a shot. I have a separate bank account that holds all my money for my bills and then everything else goes on my card, so I know that that is my limit. The other positive thing is that I get $5 in there if I need a little couple extra cents to buy something and they don't give me overcharges.

I'm thankful to have NetSpend and I like their cards. I have their ACE Elite NetSpend, Western Union NetSpend, and the regular NetSpend. I've enjoyed using this company and I haven't had any problems with them. They help me keep track of my finances a little better and the direct deposit is excellent. I also like the app that has the checks that come in. I can download the checks right there on the phone and I don't have to go anywhere to get them cashed. One time, I had to call them for a discrepancy towards my card and they went ahead and handled everything. They got back to me about it and had me do what I needed to do. It was a great experience. I've turned a couple of my family to them.

I had an issue with this company concerning my direct deposit. After many phone calls and emails, I was finally able to receive my direct deposit. Moments after receiving my direct deposit, NetSpend allowed someone to open another card in my name and transfer all of my money out of my account and move it to the fraud account! How is that even possible when NetSpend gave me a hard time in receiving my direct deposit, I had to submit documents to prove who I was but you allowed someone who was not me to transfer $602 from my account to the fraud account! I am beyond angry that this could happen! I have a open dispute now, and wish to recover every penny of my hard earned money! I am not able to pay some of my bills due to negligence of this company! I have cried my eyes out to the point I have no more tears left! I put my trust into this company to protect my money but I was failed by this company! I pray that this issue is resolved quickly!

Had a card stolen, filed a dispute as such. But their customer service personnel, when needing my money after the next paycheck dropped, told me to get a card from a local store. So the money could be accessible to me via transferring the money. Was told it'd be 4 hours, and at the current moment it's been 6. Their customer service acts like they know nothing, and are unwilling to tell you anything about it, was told it'd be another hour, as of which I haven't waited. Companies like this are pathetic and shouldn't exist.

I was cashing large checks at ACE. I didn't want to walk around with cash so I put it on a NetSpend card. It works just like any other credit card which is extremely convenient. I liked the rewards and benefits, the fraud protection which I use at least once. Their text alerts are really good and the overdraft and the interests on savings have been helpful. 95% of my loads are from direct deposits. Every now and then, I'll go into a 7-Eleven and do a load if I need to. However there's a little bit of a language barrier with their team and sometimes, they're a little bit hard to understand. Also, I would like to know when NetSpend was going to issue nicer cards with a chip like a real credit card. Theirs are flipped and are not real.

The check cashing store was the one who had me set up with Netspend. I used to have a hard time being able to talk to a human from customer service when I first started with them but it has gotten better now. I've been using Netspend for a long time, about 10 years. I really like the features the card has. The phone app tells me everything. I've been using the check load which I really like. It gives me my balance all the time and when I have received deposits. I also like that I get my deposits sooner than I do on a regular bank.

This card is stupid, you can't use it to purchase online payment, only restaurants and grocery stores. In order to get full access to the card you have to send in your personal info to God knows where. The only thing good they did was give me my money back. In a check and it took 10 business days... Haven't gotten check yet... Please don't waste your time.

Very disrespectful and call me a thief I took my own money - I have had Netspend over 7 years. Never had a problem until I moved out of my old house and Netspend send a backup card to the address were I no longer stayed and someone opened it and used my card. I was not in Houston during the time it was taken. I was out of town. I called them when I was getting the message saying my money is been withdrawn from another card that I didn’t know about. I send it a letter to Netspend. They looked at 15 mins and a Decision.

Very unprofessional, huge rip off!!! They take money every time you use it sometimes 2 and 3 dollars. Also to load it cost. My last straw is when I used them to pay my phone bill and my phone was turned off because they just kept the money until I called then decided to put it back in remaining balance. Use if you want but I'm totally done.

I had friends and relatives that were using NetSpend. My mother uses it too. I got one for myself and with it, I know how much income I'm having, so I'm able to break my bills down and see which ones I can pay. I've also been able to budget better, plus, I can use the card over the phone or on the internet to pay my bills and my rent. I also got one for my daughter and when she gets a check, her funds go to her NetSpend card. I've been with NetSpend for more than 10 years and I love them. They are superb. I even got my husband his own NetSpend card. He uses it to transfer money to my or my daughter's account, as well as receive money from my account. NetSpend's reps have helped me with everything I needed. And last year, I got picked to go to an annual thing. They wrote a story on me and it was awesome. They let my two youngest daughters come with me and they had a blast. The people were so nice.

My money is direct deposited onto my card from my job. I used to get my money at, 1:07 pm on Tue every other week like clockwork. Now my money come late around 10 pm at night. Why is my money coming so late.

Today I opened a letter from your company addressed to my 10 year old son. It contained a prepaid credit card. When I tried to call your customer service number, I was asked to enter either the card number or the social security number or the birthdate. Really? You allow a child to sign up for a prepaid credit card with as little as a birthday? As you know, kids are very tech savvy and I can't image how easy it must be to use your website and sign up for this credit card offer if a 10 year old can figure it out! Put some controls in place and actually have CUSTOMER SERVICE available to help when issues arise. Your voice-activated system hung up when I did not enter a SS# or card number or birthdate. Really?!!! I do not want other companies marketing to my child because he is now on your mailing list!!!

Netspend is a waste of $$ and time! I had a direct deposit sent to my card, & NetSpend account, it been 2 months now. They send an email telling you to contact payroll to double check account number. My payroll does it every week. Saying money deposit. Payroll gave me a transaction number, Netspend say they only track funds with that number on tax season only. I call and get transfer to partner 8 times, they say wait 7 to 10 days!!! Why should I have to wait 7 to 10 days for money that was deposited into my account? I wait 2 months and call again and transfer 8 times again. When I get my deposit, I will not be using this company again!

I like NetSpend. I chose to stay with them because it's convenient for me. I'm used to working with my card and knowing where my money exactly is at, especially getting on the computer and see where everything's been spent and how much I have left to spend. My experience with it is great. I'm able to take care of my bills and have used it too for personal use.

I was working for one of the check places and that’s where they introduced me to Netspend. I just tried them and started using them. I've been with them for probably seven years. It lets me overdraft and they say what I have on the card, so it's very helpful. I've been able to get my checks two days earlier and have been able to use it to pay bills and purchase online. It's convenient and it was very easy to set up. I think it's great and I love them. I wouldn’t leave them for the world.

I get paid tomorrow and this is the second time I tried to get a NetSpend card. I tried calling and my social I signed up with doesn't work on the phone and I have to wait 3 days to have the money sent back to the corporate office. I had to wait to shop and with the account being locked I cant talk to anyone since I don't have $25 to talk to a human.

It’s very convenient to use the card in paying bills or making online purchases, and the direct deposit option is easy. The great benefit of the overdraft protection really kicked in when my mom got sick last year. Since using my NetSpend card I’ve been managing my finances very well. I am very happy with NetSpend. Their reps are also very helpful.

Netspend is a waste! We had a direct deposit sent to our card, & NetSpend blocked our account, so we can't use it. They send an email telling you to call customer service to have it resolved. We call, they say wait 7 to 10 days!!! Why should we have to wait 7 to 10 days for money that was deposited into our account? If/when we are able to get our deposit, we will not be using this company again!

NetSpend works for me. It's easy and convenient. I’ve had it for quite a few years now and I’ve never tried any other debit card once I got it. I’m retired and on Social Security, so that’s my main card. It’s a good place for me to save up for different things that I might want. I had a problem a month ago when somebody had hacked my account and took $500 and then some out of it. NetSpend was pretty good in getting to the bottom of it and getting my money back.

I like that NetSpend has a savings account and also they have a life insurance benefit that you can enroll if you’re a Premier cardholder. That life benefit is awesome since I can’t afford regular health insurance. I can opt into a plan that if something should happen to me my monthly benefit would go to my husband for a year. NetSpend has been great and very helpful.

I bought a car at a cash checking place about 12 years ago and heard about Netspend there. It was convenient for me to use the card for paying bills or purchasing online. Their reloadable locations and direct deposit options were also pretty easy to use. But Netspend ruined my life for a little while and I'm highly disappointed in them. It was a horrifying and terrible experience so I'm done with them and I don't need them anymore. Now I'm trying to pick up the feat and I've been able to manage my finances better since I left Netspend.

I like Netspend, it was very accurate and easy. The only issue is; I just kept receiving cards, which was charged for them but not used. Now, I am sure I could have clicked the button more than once, so not mad or bad review. But, I checked and it said I had at least two subscriptions for $99.99, and I would actually like to dispute them due to them being ordered from different e-mail address. But overall it has made life so much easier. Yes, I would totally recommend NetSpend. Also, had a blueprint rough copy of a "I recommend Netspend," commercial. Great for Tax Refunds, Direct Deposit, Online Orders, etc. Depend. Send. A Friend. Lend. Spend. Trend. No Pretend. I Recommend Netspend.

NetSpend doesn’t hold my direct deposits. When I get direct deposits, they shoot them on through so I get that as early as possible. And I like having a $10 cushion. That sometimes helps in the paycheck. I’ve also used the card to pay bills and make online purchases. Though I mostly use the direct deposit, I recently added money through a convenience store to take care of a bill and that worked fine.

I pulled 200 out of an ATM after normal bank hours. However, I didn't get any money just a receipt. So I call in the complaint will still at the ATM. Nice lady from customer service opened a complaint on 8-9-17. She told me to call the ATMs bank in the morning and then call Netspend back. So I did this took 2hrs for the ATM's bank to call me back and tell me that the ATM had jammed and I could receive my refund in 48hrs but I didn't bank with them so I'd have to talk to my bank, Netspend. I called Netspend back and told them what the bank told me and this guy entered the notes on my complaint.

I hate you Netspend!! I usually don't say this about anyone or anything but I really hate you!! I have been trying to fix my account for years and now I have been banned or whatever because when I was younger I opened an account from them and I kept going to a CSR and she kept opening accounts with Netspend because she said it would give her some kind of points and it wouldn't harm my standing. I tried to fix this for a very long time (it's been about ten years) and now I am no longer eligible to have an account. I hope you get it back in spades!!

I have constantly had trouble with my Netspend Prepaid Card. Whenever an issue pops up I have to talk to the customer service who would be overly self-assured non-English speakers who are handling MY MONEY. I just purchased a new debit card, I made the mistake of making a new account instead of activating on a verifiable account, and now I'm locked out of the account. They said I had to be able to answer a series of questions or prove my identity by answering a series of questions. The only problem would be that the poor customer service person you hired isn't able to pronounce the question and answer correctly or be able to explain it to me in a timely.

I'm not really happy with NetSpend, so I'm getting ready to change over to Rushcard and I won't be back. I’ve used NetSpend to make online purchases, which was convenient, and for direct deposit. However, on three different occasions there has been someone able to hack my card and right now I'm at a loss of close to 400 bucks, and that’s why I'm leaving NetSpend. Their reps have not been very helpful as most of them are from different countries and I can't understand half of the stuff they say. I've done everything but customer service was telling me there's nothing that they can do. It's not fair, that’s a lot of money for me to lose when I'm a single mother.

It’s been quite a while ago and I was looking at something online and then it was talking about how my money can be loaded right into my card. Everybody does it now, but back then, a lot of people weren’t doing it and NetSpend was one of the first ones who did. I went into it and decided to get the NetSpend card. I started using NetSpend in 2005 and I’ve always enjoyed it. It’s always been good to be able to quickly go online and get an account on everything, and I like the alerts that I’d get on the phone for any activity that went on with that card.

Upgraded to Flare account. Tried to double charge the 5.00 monthly fee. Already receiving direct deposit and my 10.00 purchase cushion did not transfer. Said had to wait for next direct deposit. I've had nothing but problems with them. All you get is, "Sorry for your inconvenience." You mad? They put you on hold and never come back.

I've been on NetSpend for six or seven years and use it for paying bills. When you call customer service, half the time they don’t know what's going on. I got overdraft protection and if you got overdraft after 12 times in a length of a period, they suspend the overdraft protection for 30 to 90 days. And so I called to see when it was up and the guy told me September 4th. I went to use the card because I had an electric bill and I couldn’t do it. So I called them again and now, I'm told the protection will be back on my card on September 25th. Other than that, NetSpend is good and I've already recommended it to my wife.

Netspend is fine. It’s no different than having a checking account. I don’t like that it's hard to get through to their reps once you try to call them. It helps me, though. I get paid two days earlier and I like it.

A NetSpend card was sent to me along with part of my refund when I did my TurboTax. I've been with NetSpend for about six years now and I don't have to worry about getting cash. I have the app loaded on my phone and I just go there and punch it. It shows me automatically where things are or what’s already passed. As long as I have the app on my phone, people can usually see in it and it’s good. I also have my payroll direct deposited then I get a message that tells me it's been done and how much my account balance is. And when I had some issues and problems, their guys took care of it. I usually call them and it’s done. Using NetSpend is very easy and convenient. Everything has been good and I'm satisfied.

I got a good offer in the mail and I knew Brink's is a quality company so I applied for a NetSpend card. All the interactions I’ve had with the team were professional and I contact them anytime I want to get on the card. I like the ones who work for the Brink's department though. With the NetSpend card, I have more control because I don’t have to worry about the bank. I get paid earlier and I can check my money better. I use my card for everything and I do direct deposit more frequently. Using the NetSpend card is convenient but anytime I go to the gas station and use my card, no matter how much the gas is, the amount flashed a $50 hold. Overall, I’m satisfied with NetSpend.

Have had a card for about 4 months. I use it every other pay period. I recently used the mobile check load system on my card with a 0 balance. I say this because a card with a 0 balance will be denied. Once the checks were approved and "voided" I immediately (10 min) made an online purchase for medication I need. One day later my card is canceled and customer support is saying 3 fraudulent charges. 2 Lyft and Dunkin Donuts were approved and pending but my purchase that I made immediately (10 min) after charging my card; from a retailer I have purchased from twice with the same card; was denied. But these others from places where I have never used the card are approved. They could provide no dates, times, or physical places besides United States. No transaction numbers, or business ID numbers.

I randomly got a card in the mail from NetSpend a few years ago and I entertained it. It was a safer way than using my bank account in online purchases because it was prepaid. NetSpend was my primary account. In the account online, they break down wherever your money goes which is like a budgeting plan. That was helpful and they have the option to open a savings account that's linked that as well. I use direct deposit and that’s the best thing about it. I get paid two days earlier. If my payday is on Wednesday, I’m getting my paycheck Monday night.

Several years ago, I used NetSpend. I’m retired now but I used to be a truck driver. When I was looking for a way to have access to money but not have to carry a lot of cash, NetSpend was stuck in my head. I gave it a try, liked it and stayed with it. It's easy to keep track of my money and being a debit card, I didn’t have to worry about being overdrawn. I could check my account anytime and I knew exactly what my balance was. Even if something hadn’t been paid, NetSpend takes it out once I do the transaction and that way, that part of the money’s locked up as if I’ve already spent it. It makes it easier to keep my balance the way NetSpend works.

I really liked NetSpend and I stayed with them. You can get direct deposit and you could go over a little bit and pay something so that nothing happens. You can also pay $5 and not have to pay all that ATM money to take out. The customer service team always helped me out if I've ever had to call them for any reason. I had two identity thefts and they helped me and took care of both. They were quick on the second one too.

After getting nowhere and never being able to reach a LIVE AGENT after calling the number on the back of the card - 1-866-387-7363, I finally had a break through. With a Google search for live agent Netspend, I found this number at Get a Human - Customer Service Line 866-930-9924. I called and within minutes I was connected with someone. However... I told him I could sign in after changing my password and then getting two new passwords. I tried it again but this time in Safari, when all the time before I was in Firefox. With him on the phone, I requested a new password and I got in! All was good. I changed my password after he hung up, I clicked on the dashboard and it continued to spin, kicked me out and the new password I had changed won't work.

I called immediately upon receiving those two fraudulent attempts of theft from my account. I first spoke with the agent answering the phone. I then spoke with a supervisor, both of whom were inept. I asked to speak to her immediate supervisor and was given a manager. The manager explained that all I had to do was call the toll free numbers to these companies, and upon receiving the confirmation codes and cancellation numbers from both merchants, to then call right back, and upon receiving that information, they would immediately put back those two amounts of $92.78, and $92.89 immediately back into my account since these were fraudulent transactions.

I tried several times to view my account from online. Never been able to get it to load all the way and it is very frustrating to have this happen. I have also sent in a complaint letter by email and customer service speed was rather **. I am not happy that I can't check my online account. If I want to have to call a bank for info on my account then I would just bank with a bank in my county and state. I don't ask for much but fix this problem because who knows someone could be stealing my info if your servers are at risk and that could be a lawsuit too.

Lost my Netspend Skylight card, so the person over the phone tells me to get another Netspend card and they can transfer it. Nope! You have to have a Skylight Netspend card, so not only did I have to cancel the card I lost, they cancelled the card they sent me. I usually just deposit the cash from the card into my bank account, but now it's going I'm going to get a card that doesn't work, can't use the money that is mine to pay my rent, I don't have enough money for my groceries and the best thing the customer service person could say is "There is nothing we can do for you". They asked me if any friends or family use the card, no they don't and no I will never suggest using Netspend. I have 30 dollars until my new card arrives. Thanks Netspend.

I attempted to use this company for online purchases, pay certain bills, etc. My last name is only five letters...FIVE. I had them repeat my last name over six times to ensure they had it correct, as they have trouble understanding English. I also used the good ol' army lingo such as alpha, lima, tango, etc. to spell my last name. Needless to say, I have received TWO different debit cards from them, when my name was to be corrected AFTER THE FIRST MISHAP, yet the second card was incorrect as well.

I've had a Netspend card 5 years and never had an issue. I had an Elite card, but Friday Sept 1 I was offered the Flare card, so I switched and was told all my Elite cards are now inactive so shred them, which I did. What I wasn't told is any funds transferred to my Elite card AFTER the switch would take 1-2 BUSINESS days to access. This is a holiday weekend so Monday businesses are closed. It's also the 1st of the month so most bills are due. I called Saturday Sept 1 about why I couldn't access my funds that I could previously see on my text as being available on Friday Sept 1 and this was when I was first told about the 1-2 business days.

I lost my Netspend card where most of my money is deposited. It fell into the console of my car. When I called Netspend to have the last bit $900 transferred they informed me I had hit a magical limit, and I would have no access to my money until my new card came. 10-15 days. So in the meantime what do I tell my bills? My son who starts school Tuesday and needs lunch money? My family that will not be going on our traditional trip to the state fair? My gas tank when it beeps at me? And worst of all, when I require a medication refill because I am terminally ill with a rare brain disease?

My father passed away on May 15th of this year. He was a Netspend user and when he passed there was a card with $800 balance still available. After my first call to customer service, after having to tell the agent 3 times that my father was no longer with us, I was told to send in a copy of the death certificate and a check would be issued. Fast forward 4 weeks and no response from Netspend, I called customer service again and this time was told that they were still processing the documents and someone would be in touch.

I have been a loyal customer to these people for over 3 years. Have never had a issue before. Now suddenly I can't get my money and no one has anything to say. My company has issued the voided checks so I'm sure they sent my money to the bank and Netspend claims they have no clue. A VERY BIG INCONVENIENCE! On top of that the representatives are rude and sarcastic. They don't care! DO NOT BOTHER WITH THESE PEOPLE!

I am posting this review as a warning. If you’re considering using NetSpend, I highly urge you to look elsewhere. I had an account with NetSpend for approximately 3 years. My account was compromised multiple times. In the end, I came to the conclusion that someone or multiple employees of NetSpend were responsible for the theft of my identity and over $1,000 dollars. Their customer service department all but refused to help me each and every time I had to call. The fraud department is literally where this company commits fraud. Over the last year, my account had been compromised 5 times despite the fact that in order to make any changes whatsoever to my account a call had to made to my cell phone. This is the highest measure of security that exists at NetSpend. This never happened. Each time my account was compromised, someone was able to change my pin and home address.

I bought a Netspend debit card to make a purchase over the internet. They advertise on the package that it is very easy to use. However when tried to activate the card over their webpage, it stated that an error was encountered and that I need it to call their so called Customer Service. You are on hold forever, and when you talk to somebody, they can't help you. So you ask for a supervisor, they put you on hold for another 15 minutes, and the same person comes back and states that the supervisor is not available. Tried to login with the made up username that you filled in and it states that the account is locked and to call Customer Service. If you buy a debit card, you should be able to use it, as soon as you call a number and key in the account number. There is no need to provide your name, address, social security, and phone.

My son received one for his birthday as a gift. He tried to use it but it had to be registered. I was told I had to fax my social security card and driver's license in order to activate it. I refused to give my information out for a 30.00 gift card. Today was the last straw. They said 0 on card because they charge 5.00 maintenance fee per month. They literally stole a kids birthday money. Shame on this Company. Shame on Stator Brother's for selling them in their stores.

I would like to thank you for the prompt attention to this matter. I have never had an issue with my account/card since I have been with NetSpend. The 1st two customer service reps were very helpful in this matter (one on 08/22 and then 08/23). As the first two Reps could not dispute the charges at the time as the transactions were pending. The 2nd Rep explained to me that she put a hold on my card so it could not be used, obviously. She also told me that she ordered a card to replace it. She also explained that the card would take up to 2 weeks (gave me an ETA of Sept. 5th) for the card. I was so distraught about the whole situation I was going through, I just accepted the fact. She explained that I should keep an eye on the (2) transactions & wait until they go through and call back to dispute them.

I have had a Netspend card since July and it has been hell ever since. I had a temporary card through a check cashing place and it was a Netspend card and that was fine. When they sent me a permanent card it was fine at first but it was accidentally reported stolen. So they sent me a new card now I can't activate it to access the rest of my money. I want my money and no I don't want it sent by check!

I've been using my Netspend Card for a few years now. I was offered the card via TurboTax and have liked its features ever since. I've even gone as far as opting to have my direct deposit payments routed to my card. BIG MISTAKE!! Apparently, Netspend has the worst customer service. When it comes to helping customers, they choose to treat them like scum instead. From my perspective, it seems to be easier for them to place a customer on hold for over an hour and let the call drop than to help the customer. After using their service for years, I found myself in a compromising position when the magnetic strip on my card stopped reading.

Received a loan for a home construction project. Money is on a NetSpend MC. Ordered lights and was on back order. Called and canceled. Received cancellation number. NetSpend will not give my refund back which is over one thousand dollars. Did everything they ask me. Home Depot said they never took money, canceled order authorization 9 minutes after requesting. They told me if I would get Home Depot on a 3 way call and they confirmed that then in 6 hours money would be released. I did that. Then they wanted Home Depot to send something on letterhead stating that they wouldn't collect. Home Depot said they never took money, so they didn't have anything to send.

The only reason I used Netspend is that I completed my taxes via TurboTax. My first experience with TurboTax and Netspend was satisfactory. I had no problems whatsoever. I completed my taxes via TurboTax this year and again opted to have the funds put on a Netspend card. This year dealing with Netspend was an ABSOLUTE disaster. The card was sent to my home within a reasonable amount of time. The problems arose when I tried to activate the card. I spent over an hour trying to explain the purpose of my call with individuals that were overseas and who could barely carry on a conversation with me. They do try to stick to a script and then the language barrier was TERRIBLE.

I received a call from Netspend Fraud Center about a questionable charge appearing pending. Advised the rep yes, it was so they cancelled the account immediately. It was also the same day I had auto repairs done and was therefore left without a way to pay the automobile vendor. First rep wasn't listening to the urgency of my situation--paying the vendor. Requested a Supervisor thinking the upgrade in title would mean more solutions created on their end. My solution was paying the vendor. (By the way, stop giving basic reps titles Relieving Supervisors, who only give a loquaciously worded "NO.") This person Candace **, instructed me to get another card and do a transfer of funds and THEN the payment could be made to the auto vendor. She was also quite combative, introducing irrelevant account info, which seemed to cloud the conversation and give the illusion power and knowledge in the process.

I’m doing my taxes on TurboTax and it gave me the option of putting the money on a card and I co-opted for that. At the time, the NetSpend card was something that was a good fit for me but I've been with them for over 10 years now. I had since kept it only because it helps me from a budgetary standpoint. I put a certain amount of my check on that card and that’s my spending money. They also had something similar to a cash back thing for when I shop at different places. They had it with Starbucks a couple months back and I had to go and activate the card, then I got a certain percentage back on my card for using it.

I've been with Netspend for a very long time, but this weekend I have had enough after calling about an ongoing issue with them. I had two cards on my account. One with my name and one with Hubby's name on it. When his expired I had to call and get a new one. It came in mail with my name on it not his. This has become a year long issue trying to replace. It with his name, still not resolved for sure. When I call they send me to a different dept (so they say) which really sends me back to the select menu you get when you call them. I Asked to speak with a supervisor I was sent back to the select menu, ask to speak with someone in the USA, yep back to the select menu. Unbelievable horrible customer service. Should say -five for star.

I used NetSpend because of how they offered to have customers get paid two days in advance if they have their direct deposit on the card. It was very easy to pay bills and make online purchases with my NetSpend card, and it was just like if I had a credit card. I've also used the reload locations, but it was very rare for me to do that. In addition, I earned points when I was on the website and that was really cool because I used the card on a regular basis, so it was nice to be earning some benefits from it.

I've been with Netspend since October of 2016. I received this card from my job. It's how we are paid. The 2nd week of August I accidentally broke my card. I called to have a replacement card sent to me. I TOLD the agent that assisted me my card is not stolen or lost I only needed to replace broken card. I was told there would be a 5 dollar fee and I'd receive my card in 7 to 10 days. I got paid that very day. At no time was I told they would hold my paycheck for that time. I TOLD them it's NOT stolen or lost. I go to grocery store. My card won't work. I try pumping gas. My card still isn't working.

I would not recommend Netspend Reloadable Visa. I have always used these visas (from other companies) to pay bills online. The first time I used Netspend will be my last. After I used the card to pay my TV bill online, the payment never made it to the consumer. Netspend online dashboard was showing as a pending transactions. TV company NEVER received any payment. So when I called and explained the situation, and tried to cancel the payment completely, have the money refunded back to my card, I would try again. Well, Netspend is making me submit over the top documentation saying the payment was canceled by my TV company. This is the part I don't get. If I cancel the payment, and the TV company attempts to take out, it will be flagged and not go through.

It was 2005 when I decided to try NetSpend out. My husband had it and told me that I would get my check earlier with it which is what I wanted. I also had issues with Bank of America when my wallet was stolen and they try to charge me like I still have the card instead of reimbursing me the money that was taken out of my account. So I took my money from them. NetSpend's customer service reps have always been nice. They get the information they need and take care whatever needs to be taken care of.

I bought this Netspend card thinking it would be a good additional way of spending for my business. When I called to activate the card, a lady came on the line explaining that'd I'd need to mail in documents. Okay. I get that. Then she asked my full social security number (after already verifying the last four digits) which - according to NetSpend OWN advice one never gives up on the phone. She didn't have any answer why. It sounded shady and I hung up - just like everyone says to with phishing scams.

Please accept my sincere appreciation for getting my account verified. Although there were some initial issues, I have found all company workers to be consummate professionals. There were initial issues that were resolved by and through very good customer service including corporate which assisted in resolving same under my time constraints. In brief, I am looking forward to a long term relationship with NetSpend.

I have been with Netspend for about 2 years now and haven't had any issues so far! I don't a regular checking account. I used to but messed up with it. This is much easier for me. It's actually helping me to manage my finances better. I like the budget plan. I have no problem with the fees. I love the design on my card it has a peacock feather! I will likely be using Netspend for a long time!

I wanted a different type of banking experience where I could get my check a little early. I went with NetSpend and I haven’t had any problems with them. I'm getting paid a little earlier. I'm also able to pay my bills with it and it's convenient doing so. The reload locations are close, but the reload is a little expensive though. Nevertheless, I like the service that NetSpend provides. Also, the NetSpend customer service team has been fine whenever I need them. They are polite.

NetSpend can get me my check two days early. Since I've been using my NetSpend card, I know exactly what I'm going to get and what I need to take out. So it's been good. It's also very handy. I use it to pay bills and make online purchases and it's very convenient. I also use reload when I have extra money that I need to put in there and it's easy finding reload locations near me.

Years ago, I was going through some financial hardships and to have a Visa card to purchase things normally without getting into debt was a huge plus for me. NetSpend has been like a regular bank but prepaid and had a lot of restrictions. There’s also no interest rate and I don’t have the ability to overspend as I would on regular credit cards. It keeps my budget intact. The improvements were great so it keeps me balanced on what I'm doing and I’m a strong proponent of it. I like the new additions that show where money is being spent. I also have the ability to send money to my family if I’m out of town and since one of my family members has a NetSpend, I can share money that way and pay bills online. It’s been a huge benefit and it is convenient. I don’t have to go to get money order or go to the bank to pull out money.

I've had Netspend for years and this is how they do a loyal customer. I had a direct deposit put on my card August 9 2017 at 7:07 am at 11:00 am. Netspend took the funds back and along with it the money I had already on my card before the deposit. Then had the nerve to lock my account. My card does not work. Customer service told me by the end of the day Wednesday I would get it and nope still no money. I'm now stuck with overdraft fees at my regular bank because I never received my direct deposit which covers my online bills. This is ridiculous and unacceptable. If I don't get my money by today I'm filing a police report and calling a lawyer because they stole my money. I got my pay stub that states they received it but yet I don't have any access to.

This is a ongoing issue in which I reached out to social@netspend today and upon response, I'll update: When you first call Netspend/Ace Elite and the automated message tells you that your security is their top concern but that is not the case. When my information was stolen in January I called and had my card cancelled and informed them of the situation and that could my account be notated but someone was still able to open up an account with my information. I found out had the account sent to the fraud department but my account was also cancelled without me knowing which put me in a financial hardship.

The last time I called Netspend, I was not very happy with my service. The person I talked to had a very heavy accent and he was rude. He asked me why I was asking about the virtual card. The reason I was asking about the virtual card is that I don’t like people knowing my card number. So, it helps if I can use the virtual card. Lately, I haven’t been able to create a new virtual card and I didn’t know what was going on with the website. I told him that the last couple of times I’ve tried to go on and create a virtual card, that option hasn’t been given to me. Most of the time I can’t even get to the virtual card website. One time it popped up to a virtual card and all I saw was the virtual cards that I’ve already created in the past. I cannot create a new virtual card and haven’t been able to do that for a month now.

I bought the card. Tried to activate my card and they wanted a copy of my DL, SS card, A bill. I said no. They said they would refund my money in 7 to 10 business day! NOTHING. Now they said they would track the check down and put a hold on it, and another 7 to 10 days. I just want my money back but it seems that have stolen my money.

With NetSpend, I have my money direct deposited on the card. And I'd get the money two days earlier. I and the bank used to get into NetSpend all the time. Also, my family has NetSpend and we send each other money all the time. I can make online purchases but NetSpend put a limit on the card. It's an inconvenient process. If I wanted to pay a bill that is $500 something, they should let it get paid. But instead, they charge for the payment and get their portion so I can’t get my bill paid.

I've been able to manage my finances using NetSpend. For the benefits, I have a savings account and I've been able to use it to pay bills and make online purchases. Its very easy to use. I also utilize its direct deposit and their reload location. They are pretty close to where I live. Their representatives were very courteous, patient and kind. They have excellent knowledge and were efficient.

I have been with Netspend 2008 and it has never taken this long for a dispute almost 60 days. They say 45. We are past 45. I called an unauthorized the transaction the day after it happened. I showed them proof on my account were I rent another hotel room the afternoon of the transaction. They didn't protect my money. That's not fair.

I have an ACE Elite card through NetSpend and I’ve been doing good with it. I am working two jobs and most of the time, our bulk money comes to both of my jobs to direct deposit so I bring the money on myself. However, somebody got into my bank account and took the money out so I had to call their customer service and they resolved it in a reasonable time. But it’s happened only twice since I’ve dealt with them. They have also given my money back on both times. I take a side from them which is why I’m still with them. But if something major happens, then I'd stop dealing with them and go with somebody else.

My sister had a NetSpend card and I thought it would be easier to have money loaded up there because I can't overspend. They also offered overdraft and the fee is a lot lower than others. I am able to manage my finances better using the NetSpend card and it doesn't charge me every time I go to the ATM or swipe my card like most cards. I do direct deposits on it because they charge me through the money on my card with the reload location thing. The card is also easy to use but I don't like the fact that I have to pay to call customer service.

For 5 maybe 6 yrs things were fine. Then one day (27th of July) they said someone tried to use my husband's card for a $1.29 purchase online, so they locked the account. It's Aug 3 and we still can't access our money. Our paychecks are direct deposited on to this card, our rent is due and tomorrow we will acquire a 150 late fee because we cannot pay it because we cannot access our money. Our phones have been turned off because we could not pay them. We have talk to 4 different representatives 1 manager 1 fraud dept worker and have been disconnected 3 times during transfers to the fraud dept. I think we're getting the run around on purpose at this point. Could they be trying to take our money?

I had NetSpend for five and a half years. With them, you get the paycheck and the taxes two days prior and you only can spend what you got. The customer service told me I had the option of doing their $80 overdraft then I get 24 hours to put it back in there but when I went to the website I didn’t have that option. I sent an email on the website saying that I couldn’t access it, but nobody responded and I still haven’t got the chance to access it. Also, they only let me do it like twice and then that was it. That's probably why I switched to American Express because they were telling me one thing and it's totally different. The last two months, I had not gotten my paycheck when I normally get it either, so it's backed me up on my bills so I transferred to a prepaid with American Express.

Netspend is a trap for tourist. They pretend to have a Visa debit activable also without SSN. The call center is the worst call center I ever contacted. They activate the card in a way I can use. I try to close the account but the system say... "Could not send process request, please try again later..." STAY AWAY!!!

I called their phone number 5 times, they kept asking me for my card number which I never received, or my social, when I input my social it wasnt accepted. Somehow I finally got to a human, I explained to her that I never received my card number and it wasnt accepting my social, so she sent me back to the machine asking for those. I input my social again, and the machine said it was wrong, said goodbye, and hung up on me. All subsequent calls were hung up on.

NetSpend is the worst and personally I think they just crooks. They close my account down without me knowing, when I called to follow to see why the close my account was because I lost a dispute case. After battling with Ms. Ashley ** letting her know that I did not authorized transaction, and I showed her proof by Emailing her receipts that I was out of town when the transaction took place. I never received an email. I called numerous of times and have not received a phone call back. I lost $900 and they close my account and say I can never use net spend again.

I have not purchased anything from them or activated the card they sent me. What gives them the right to assume I need or even want one of their cards? I resent getting this as it had a card with my name and card number on it. I tried to call their customer service line, the only two options available on the automated message were either enter your card number or Social Security number. I did not want to enter either, first because I had no idea what the rest of the recording would do and secondly it's none of their business. If a person only needs the card number to get into an account who's to say somebody else picked your mail and started using that card with someone else's name and number on it. It's not like the USPS is always safe. I have managed to keep the credit card companies from sending me "pre-authorized credit cards". Now I have to put up with these people?

Netspend is a pain in the ass. I went in contact with them because I needed a bank account, but as soon as I find somebody else to switch my account over to I will be doing so because it had been three times my card has been improperly used by other people. They used my funds and Netspend has never returned any of my money that's gotten stolen. But they say they're FDIC insured and I'm just screwed out of money. Netspend thinks that is okay but that's not cool to me. I was in jail for one of the incidents and they didn't reimburse one dime. If you use it and somebody uses your card, you're not going to get your money back.

I have had to get three different cards due to unauthorized transactions on all two. Customer service denied dispute due to PIN number never changed. I didn't even know that I had one. Been lied to repeatedly. Three times to the issue of the check that had rest of my money on it from when they closed account and still waiting and on customer service telling me that there was no charge for money transfer to other Netspend card and there was and different customer service saying should get refer friends credit and other saying no. Also don't allow me to access my account so I can get my statements and appeal disputes decision. WOULD Not RECOMMEND AT ALL.

I’ve been with NetSpend for 10 years. I’ve had trouble every now and then with a few issues and they always seem to solve it. I use them for direct deposits and I don’t have to deal with the bank which has all these rules and regulations. Sometimes money was not being loaded in time and sometimes, it takes a little bit for the customer service team to get my issues resolved but everything’s okay. I’ve had more good than bad and I’d recommend them to a friend.

For the first time in over a year of being a loyal customer, I now have reason to find another debit card. The customer service is a sad joke. 1 out of 10 of their customer service representatives speak English. I actually caught one lying her teeth at me, and the so called supervisor was no better. The only message I got was them covering their butts because of their false advertisements on TV. The money was supposed to be there today, and guess what? It isn't! They liked and said SSI didn't post anything, and this was after calling them, and finding out that they did! Would you allow someone to work for you that lies?

I liked the fact that I get paid earlier with my NetSpend card and I’m able to save through its savings account feature. I have direct deposit on it which is a very easy process. I also pay bills and make online purchases with my card all the time. It's convenient. Dealing with the NetSpend team has all been positive as well.

Card compromised, first call to Netspend representative forgot to order new card. Second call requested a two day card, not eligible? Been with the company over 10 years. A new card sent out expect it 5-10 days, this is day 21. Third call, I was hung up on two times and the two day card was still being processed. Can I get a correct answer? Lastly I was told to go out and purchase another card for 9.95 and have my funds transferred. This is my fault, I should be banking with a real bank and not a prepaid service. BEWARE, BEWARE.

I'm a veteran & the VA tried to prevent me from using this mess but I insisted on trying it to get my funds earlier this month. I would highly recommend to everyone to stay away from NETSPEND. I was told my funds would be available today so I planned my bill payments on that info & now they are telling me between the 26th & the 1st.

Please I beg of anyone listening, do not use Netspend. They canceled a card on my account a year ago and has let someone use the card to empty my account. I have been with them 5 years and the last 3 months have been unreal. Their customer care do not speak English, their customer care has sent me messages pretty much laughing. I beg people do not use Netspend. Contact me. I will show you the information.

I liked Netspend because I've used them for my direct deposit and I would get paid couple of days early with them. But I had to cancel my account because when I called in to let them know that I didn’t authorize one of these places that pulled money out of my account, they didn’t do anything about it. They had my account information but there was nothing they could do. That was all I needed to hear and I left and got a regular bank account. I’ll never do business with Netspend again.

I file a dispute with NetSpend because my card was stolen and there was unauthorized transactions on my account. I reported the card stolen and filed a dispute on July 9. On July 21 I called and was told there was no errors found. I have spoken to nearly everybody even went as far as contacting the CEO Chuck Harris and filing a complaint with better business bureau. I work really hard for my money to have this scam of a company to not do their damn jobs. I will never refer anybody to this company. They are a complete joke and a scam that's why they are going through a settlement now owing customers over 56 millions in funds.

Terrible experience. I bought two cards as a graduation presents for high school graduating seniors. When their parents saw that they had to enter their SSN they called me and I asked for the cards back so I could return them to Walmart where I bought them. Walmart would not refund the money. I called the Netspend customer service number. It's totally automated and asked me for my SSN. I don't want to give it to them. I didn't have to provide a SSN to buy the card why should I have to give it to get a refund which by the way is IMPOSSIBLE!!! They want me to activate the card. There is no option to speak to a human. I can't get a refund.

I have been a Netspend customer for awhile and as long as everything runs normal there is not any problem. However, I had an issue with an unauthorized transaction. They immediately cancelled my card. I understand why but then I was told if I go buy a temp card they could transfer money to the new card. I went and bought a card and then was told they could not transfer funds until they got approval from another department. I was left with no money. Couldn't buy groceries, gas, anything. They left me stranded. I will be taking my business elsewhere. I will not be left with no access to my funds again. Thanks for nothing Netspend!

Purchased a Netspend card. Tried to activate it and it force me to have to call CS to continue with activating the card. They requested that I email them my ID, SSN and a home bill in order to get the card activated. I'm not the most easiest person to send that much personal information via email. There's got to be a better and quicker way to activate/validate this card. If anyone know of a solution, please share with Netspend.

I walked into a pay loan place, ACE Cash Express, and at the time, I was living in a house that I didn't know had toxic mold in it and I was spending a fortune trying to get everything right. I needed to go get a loan and I signed up for one of the NetSpend cards on the spot. Every other place with title loan had some crazy requirements to it and they wanted to do credit check. So I ultimately went to NetSpend because they didn't have any of that. They let me turn in my vehicle title and get a loan quick. I also like that I get paid earlier than I normally would with my card. My direct deposit would go through on a Friday at least and I usually get it on a Wednesday, which is great and helps out a lot. Their reps have all been pretty courteous too.

I am trying to resolve a direct deposit that went into my account that could not be verified. I had 3 total deposits and one could not be verified so they closed my account without notice. I had my payroll company void the direct deposit that could not be verified and my payroll funds are still sitting in my account. It's OVER $3000.00!!! I called over 10 times and got transferred around, was on the phone for at least 30 minutes EACH time and got hung up on each time I asked for a supervisor. I got a different response EACH time I called and half the time I couldn't even understand what the heck they were saying. I was told I would get an email with detailed instructions on how to get the money refunded to me, but that never happened. I haven't been able to get one decent answer on how to get my money back and it's been over a week already.

My wife and I have been NetSpend customers for about 3-4 years now and we've been happy with our experience this far. I would be happy to change my review to 5 stars if/when this investigation comes out in our favor. The other day my wife got paid and shortly after there was a person-to-person transfer of $1500 to a Robert ** (who we don't know). A little detective work and we found out that he's from Florida and he transferred the money and immediately sunk it into a MoneyGram or Western Union or something of the sort. The waiting period of 10-45 days is excruciating as our utilities are going to be shut off soon, not to mention rent going unpaid and no food in the house. I can see that most of these reviews are read by netspend employees so I guess I have an ulterior motive in making this review. Praying that someone is able to expedite this process somewhat.

I've been using Netspend for a lot of years. I needed something to put my payroll on and they have a direct deposit. It was also advertised that you get paid a couple of days early which was their main selling point. Its savings account rate is also nice and has changed a couple of times since I've first started but it has the highest savings account rate I've seen in 20 years. It’s also nice that you get a discount for using the card as storage. Even if I haven’t used it a lot, it’s available and it’s the other feature they have that I like.

I got a prepaid card just to not to be carrying around cash. The main benefit of using my card is receiving my benefits earlier than normal and they allow you to use your fund as soon as it's released to your account. I’m able to manage my finances better through the text alerts. They let me know when I spend something, what my balance is and not having to call and check it. I use it for bills. I enjoy my experience with them and I will continue to use it.

I was looking for a debit card and a prepaid seemed like a good idea. A friend of mine had Netspend so I got one as well and it’s worked out really well for me. I usually have a terrible time with checking accounts because I forget to mark down or check. But with this, I get the alerts and ad all the time so I check every day to see what’s there so if I miss something, I can catch it before it creates a problem. I also like the direct deposit because I get my checks always a couple or three days early. I also used to utilize it for shopping online and bills payment a long time ago and it seemed it worked for everybody but I had too many issues with it. One of my life insurance policies went along for three or four months and pays fine but then next thing I know, I’m getting a notice that I’m two months behind and when they try to run it, they get back an insufficient fund.

I’m in Connecticut with my fiancé from Jamaica. We are here visiting my mother a audit supervisor for the state of Connecticut. As you should be aware everything in America requires you to have a card, whether it's to purchase tickets for a concert, groceries, movie tickets etc. We saw that your Visa debit card did not discriminate against international customers. I am a citizen of America but because your card states that a foreign government issued ID would satisfy his requirements to use to card and he could activate the card. Now he sends in two forms of identification and now you’re asking for a proof of address. We are on vacation. We do not have bills being sent to my mother's house because I am not a resident here. I don’t understand why that is such hard concept to grasp.

This was by far the worst customer service experience I have ever dealt with. I could not activate my new card that had taken 4 weeks to arrive. When I called to get help the lady I spoke to was very short and acted if I was wrong for bothering her. She hung up on me. Then so did 3 other women I spoke to. I had to get a woman's full name and tell her that if she hung up on me I would file a personal complaint to get them to stop hanging up on me. All in all I just ended my business with them, also I will from now on go out of my way to stop giving any of my business to Visa. All thanks to those few women.

I purchased a Netspend card in an effort to pay a very small fee over the phone. The rep asked a ton of personal identifiers and I complied. Once she was finished she kindly let me know that my identity could not be verified and that I would need to send her a copy of my ID, my Social Security card in addition to my proof of residency via email and in only 6 short hours I would be verified and the release of my whopping 20.00 would be available. I'm going on the next day and my card is still not authorized!!

Many years ago, I was looking for a way to get my SSI check and heard about NetSpend. They pay two to three days in advance and only charge $5 a month. It’s been awesome. I’ve been able to directly pay my bills on time and purchase things online without a hassle. I've used reload locations in the past and the process has been easy. Their team has always been very helpful and kind. I would recommend them.

I had to call the direct phone because the website wasn't working. They charged me for calling to speak with someone regarding money being taken off my card at the time which the representative by the name Kelly hung up in my face when I asked to be transferred to a supervisor. So I had to call back again to speak to someone else and the whole time they are charging me and taking money off my card. Each call is fifty cents. Their service is horrible and ridiculous. I waited on hold for fifteen minutes after I was told I was being transferred to a supervisor. They know their service sucks and they are scammers.

I learned that you get paid two days earlier with NetSpend and so I decided to go with them. Since using my NetSpend card, I haven't had any overdrafts and I've been spending responsibly. I've also been able to use the card to pay bills and make online purchases. Also, I have no problem reloading my NetSpend card if I have extra money that I want to put in it. Using the reload locations has been really simple and easy. I can find one at any 7-Eleven or grocery store. However, some places don't take the card because they say it's a prepaid card. Furthermore, I wish that they'd take the $5 monthly fee off. Nevertheless, I'm satisfied with my Netspend Card.

I used to work for a currency exchange and heard about Netspend in 1999 or 2000. It's called "Money Corner" in Florida and they gave us one when we were working there. I have the direct deposit option for signing up and it’s very convenient and nice. I have also made use of their reload locations sometimes. I've been moving all around the United States and in Florida, it was easy to load. But here in Chicago, I live now in the suburbs and it's difficult to find a loading place to reload it. If I'm in the city it's easy. There's Walmart and you can load them in their currency exchange. But here in the suburbs, it is like a desert and we don't have any of it.

Somebody took my identity and I couldn't get a bank account. I considered other companies but they wouldn't take me on, so I went with NetSpend. I've been with them for a long time, but I've been having problems. It showed on my alert that the money has been taken out for the loan, but the NetSpend place downtown said that the loan was never paid off. We bickered back and forth with their reps and dealing with them has not been successful. If I could find another bank account, I would. I'm dissatisfied with Netspend.

They over charge on fees. They are not respectful to customers. When you ask to speak to a supervisor for the way they treat you and they don't transfer the call. I'm just not satisfied. I'm sure I will be cancelling my accounts with them. One last thing, I called and put a block on a card that got stolen. Well money went on that card and when I called I was very disrespected and I was talked to like I was stupid when I knew what I was talking about. And they tried charging me 18.00 dollars for fees when I wasn't even using that card.

I have been using NetSpend since they were in the Exxon gas stations in Austin where I was living at the time. I had to go into there to get the card itself and to reload it. When the reloadables were very first coming out, it was a cool idea that I could take and have the card. I wouldn’t have to worry about putting my credit card out on the internet and that’s initially what drove me to it. Also, their service is just very matured and even today, it’s still my primary account.

NetSpend gives me benefits like getting paid earlier, which I like most about it. And I shop a lot online and using their card to pay is easy. The customer service is good also, and every time I call when I have an issue, they help me well. I use the direct deposit too and it's very good and I have also used reload locations a couple of times. I can check the locations in their online app. Overall, NetSpend is good.

NetSpend is easy to access and I use direct deposit. It provides me the convenience of not having to go cash a check. I've had it for a while. I have recommended it to several people too and they have gotten it.

I needed a debit card and I have been using NetSpend for years. It was in the ACE Cash Express. I like NetSpend's convenience and it seemed like a good deal. I set up automated payments and I use it all the time. It’s my go-to card and having money on the card rather than cashing the wallet is going to save more. Also, I’m able to save, direct deposit from my employer, and can use the card anywhere. I've been using it online for a while and it's fine. It’s been a really, really fine experience and I would recommend them.

I’ve been with Netspend for a long time. It has helped me big time in managing my finances better. When my money gets in the bank, I'd get it and I end up buying groceries with it because I'm pretty low on groceries at the end of the month. I also use my Netspend card when buying stuff on Amazon. I do direct deposits and it’s convenient because I don’t have to carry money on me all the time. Another thing I like about Netspend is that they call me up when I use my card to let me know that it's been used.

In a cash checking place in Georgia, I've seen a bulletin board talking about NetSpend and I've been with them since. We balance out my finances since I set it up in a way that I can't overdraft. I use the card to pay bills and do online purchases, and they give so much up to a credit line when you're with them so long, and you got a payback award. It's a nice card to have and very convenient. I get better options. I know other people that got other prepaid cards and I try to convince them to go over to NetSpend because they were having all kinds of issues with theirs. I get a social security check which comes on the 4th Wednesday every month, but since I've been with NetSpend the check comes on a Friday every month so it comes quicker.

I've been a NetSpend customer for years. I've called a couple times to have NetSpend remove some holds put on my card, usually from hotels. Apparently, this last time I got them to remove a very high hold a hotel put on my card, was the last NetSpend would have with me. A couple days after I got NetSpend to release a hold of over $100, I got a text from NetSpend saying something was up with my account.

I bought a gift card as a Christmas Gift for someone overseas. She had a very hard time activating it, she wrote a letter and made numerous phone calls to no avail. Finally, she sent the gift card back to us since she could not use it. I then tried numerous times to either activate or get refunded for the gift card. We were send to numerous people and put on very long hold times. I am writing this as I am currently on hold for a supervisor for 29 minutes. I am not sure what else to do.