Netspend Reviews

I called to report an unauthorized charge on my card. The call center employee could not speak fluent English. After much trouble asking him not to mark my card as stolen that I just had a dispute and I needed access to my money as I only got paid bimonthly and it was almost TWO WEEKS until payday, and I ask for time to withdraw some cash. Two minutes after ending our call I received a text saying my card was reported stolen and cancelled. I called and spoke to a rep who said there was nothing I could do but wait until they mailed me a new card!!!

I needed a card for a direct deposit and I was referred to Netspend by a friend. The card helped me because I have that $10 overdraft program. It is strictly for bills and other basic necessities. I've called their customer service when I had an issue with the card and the reps are pretty good. I never had problems out of them. It's been a fabulous experience.

I've had NetSpend for almost 20 years. I like that I can get my paycheck and my disability check on the 25th or the 2nd of every pay period every month. I use Netspend to pay bills, pay at gas stations and grocery stores. I like it that they allow us to go a little bit over the budget, but with the history and the direct deposits that we put into our accounts, they know they're going recoup those losses easily. I got half a couple of times that they were quick to recuperate my funds. They also always send the emails stating the dates to expect your next paycheck through direct deposit, through the military or your job, “This is the history and we expect this to post on this date.” I'd recommend NetSpend.

This company is setting up accounts without consumers consent.I received an account already created and the associated credit card in the mail. It was extremely upsetting. The company has crossed the lines with marketing. To be put on the do not mail list you have to use the account number they provided to you. Any company doing this needs to reconsider their marketing technique. It has had a completely negative impact on their company.

I would like to tell you that I have had nothing BUT good things to say about Netspend card! I saw the ad on TV and a customer came into store and used her Netspend card. Since I was considering getting one I asked her about her experience and was it worth it. When she told me yes I called and got one for me. I have never had a bad experience in using my card. My paycheck has always been loaded at least a day before checks were actually released. This last pay period I received my check two days in advance which really helped me out! Thank you Netspend! Keep up the good work! I tell all my friends about Netspend!

I've seen Netspend and I turned over to them. I had Wells Fargo and it kept screwing me. Netspend has been helpful every time I called them. Now that I have my Netspend card, I'm spending better and saving more money. I even got my son to join.

In 2001, I didn't have the access to regular checking and I needed a card that I can have my Social Security check downloaded to. NetSpend was the only one available. It also has a savings site so, I'm able to save money and I'm buying myself a new truck. I use it exclusively for my VA retirement and my Social Security. Also, within 60 seconds, I know if I spent something. If my card gets stolen, I would have access that they will know right away.

I absolutely love my PayPal prepaid Netspend card. I have my social security deposited on it every month and have had the best experience of any prepaid card. I love getting paid early and love the 10 dollar cushion allowed. The fees are reasonable and it is accepted everywhere. When I needed a solution for withdrawing more than 320 to a time they came up with it so that I could save on fees. Better than any bank acct. Thanks Netspend.

First of all, I am legally blind. And to have a card company that you trust the way I trust Netspend, especially not being able to see well, is paramount. My experience with NetSpend has been absolutely marvelous. However, I've had problems with my card because I had a thief living in my house and I had to shut it down and re-establish it. But I never had an issue with it since then. I got my card expeditiously and the Netspend team have been absolutely wonderful. I've always gotten my money back. I've had my Netspend card since 2008 and because of it, I don’t have to carry cash. It's absolutely one of the best decisions I've made, and I recommend it to everyone I know.

I've been a customer for many years and I love them. I highly recommend this company. Their service great. Sometimes it's hard to get a live person. I'm old school and like to talk to a person not a recording. If there is a way you can provide a customer service person for older people.

I like that I can watch how I spend with Netspend. It sends a text to my phone so I know how much is in my account at any time. I also feel my information is secure with Netspend. Plus, it's like a regular debit card so it's easy to use to pay bills or make online payments. I also like the overdraft protection feature, which is a good idea. If I'm short on money, I can pull out my card. I usually use the direct deposit option more and I used to walk around with it and put in but I’ve stopped using it because they charge me a good little bit for depositing into my account. My aunt told me there wasn't a fee with Netspend, but there is and the fees are something I really don't like about it. I left the bank because they already try to charge fees for my own money. But I don't have any problems with using Netspend at all.

The dispute process takes too long. In February 2017, I had my tax refund deposited on my Netspend card. I've decided to check my balance online because I didn't have mobile alerts. To find out... someone had been stealing money off my card! I was so angry because I only use my card for emergencies. So I filed an dispute for the stolen money and also filed a police report! And it has been 3 weeks! Which I was told it would be 10 days in which I would get my money refunded! Netspend should protect their loyal customers better.

I like NetSpend. I've been with them for a lot of years now. I like not having to carry my cash around and that if I need to, I can get an overdraft. I also get my money earlier. I love being able to pay my rent and get my bills done before the rush. So, when the rush comes and my bills are done, I don't have to be out there.

I feel that the prices on withdrawing money or paying for things is too high. Most people using one of these cards do not have credit due to income and we all pay more than a wealthy person. Makes it hard to survive in our world.

My son purchased the card at Wal-Mart on March 19, 2017. He paid the $25 in cash and received what he thought would be a PrePaid Visa Card to use on Amazon. Well, when the company asked for my SSN, I said No. I was told I would be issued a refund. Today is May 12, 2017 and no refund. Anyone who has ever tried to call them 1-866-387-7363, knows you rarely get a human and their phone system sticks you into the endless loop. When I did reach a human, she claims the check came via USPS 6 weeks. Oh, no tracking number though. I asked for a new check to be issued, she says, "No... Ask everyone in your home first and then call us back". Uhhhh, I'm the only adult in this home. Either way no check, no refund, $25 lost with this company.

Great service. I will continue to be a totally satisfied customer! My transition from my old debit card to my new debit card has been smooth with great online and voice support. My only concern is whether or not a chip is necessary to be compliant with new technology standards but I have several cards that have no chip so am no longer as concerned.

Doesn't allow transactions to be cancelled without making you jump through hoops and file a paper dispute. Ridiculous. Customer service was clueless and rude. Also, I ordered a replacement card 3+ months ago and it STILL hasn't arrived. Will be switching to a different service as soon as possible.

Friendly and very helpful customer service. Always willing to go above and beyond of what is expected. Always greeted with a smile and by first name. Maria the manager at the Oxnard location is always attentive and greets everyone as they walk in.

I am completely happy with my Netspend account. Any issues have been resolved quickly and fairly. I have recommended the card to several people. I have heard about a no fee card that provides a AAA like service to members. That would be sweet. I'm happy with what I have though. Thank you.

I bought a NetSpend card from a gas station a long while ago - and I'd lost it. It turned up several months later, only to find that the money I had put into the account was all gone due to "account maintenance." After a half hour on the phone I got my full amount back. After reactivating they sent me a new card in the mail which I activated, but it didn't work... so I put it on my desk and didn't touch it again. Then, over a month later I get another NetSpend card in the mail, also with my name on it. I go online to Netspend.com only to find that they had charged 12 bucks in account maintenance in the meantime. I just deactivated. But not without paying a $6 "account closing fee." Per my NetSpend agreement. Won't use them again.

I've been with USAA Bank for 20 years. I needed a secondary banking, during my employment with Macy's. I opened a Netspend account. From the simplest question to the most complex account errors, Netspend has and continues to be the Best!

This is the second year I have had problems with this company and both times they have openly lied to me. Last year they froze my account, lied and said it was not their doing and only when I filed a formal complaint with the Federal Reserve did they backtrack and release my funds. This year, they say they have not received my refund from the IRS. A phone call to the IRS confirmed otherwise. They absolutely, positively received my refund and yet it is not on my account. I am currently in the process of filing yet another complaint.

I have had an account with Netspend for several years now and am absolutely satisfied with the service I receive. If I have any questions or concerns they give me great customer service and help to resolve any issues I have. It's a great service and will recommend them to anyone.

I love the overdraft protection. It has always gave me a back piece to what I am missing between every paycheck. I always am happy with the staff that show nothing but great customer service everytime I call there. Very polite and sweet and do great.

Netspend has a "refer a friend" thing where if you refer someone and they order, activate, and load at least $40, both you and the person referred gets $20. I followed all of these steps exactly how I was supposed to. However no bonus has been paid yet. I am being told that the person I referred did not enter the referral code although I was right there next to him and watched him do it. I also was getting emails throughout the process of him ordering the card. Then activating it and so on. In every email it said "you are this much closer to getting your bonus". So I know it was done right.

I have had my NetSpend prepaid card for awhile, years. It's the only card I've ever used. I don't do the bank thing, so this has been quite convenient for my needs. I'm happy with my services, just wished the fees were a little less.

They are always helpful and most importantly, they do NOT try and rip you off. They do what they say. I have had them for over 3 years. You can understand their customer support, and they even email you back within 24 hours. Their website is great also, especially if you send Western Union a lot.

I was in good standings with any banks. As a matter of fact none of them would deal with me, not even 1. NetSpend allowed me to open a savings account which accrues interest just like any other savings account. Thanks Netspend.

I really enjoy your early direct deposit posts. The overdraft feature was also helpful. I will refer this company to my friends and family in the future. I would also like to have my photo picture on my debit card. The customer service department is also helpful and professional. Thank You Netspend!!!

I called on 04/24/17 dispute a 41.08 charge from Redbox. I was asked to email a dispute letter. I was given a email address. I did this while on the phone with CSR. I called today. Same as before when happened. "We never got it." When I pulled it from sent and read it the CSR said nothing he could do. They never got it so I will be using some other company. Your customer service is horrible. I do this for a living. You never say in so many words that the customer lied. Good luck. You folks need it.

I first heard NetSpend from a family member and decided to reach out to them for convenience. I like that I get paid two days quicker. Customer service was fine but the language barrier is a little difficult sometimes, trying to understand what they're saying. But for the most part, they seem professional and eager to help.

In February got in touch with Netspend about a future transaction from a scammer. Explained what happened and how these people work. Asked for new card to be issued and the one I was using canceled. Turned out first the card was kept active. The scammer was able to take 49.99 without my permission. Got in contact again, money was returned. Pending investigation which was awarded in scammers favor. None of this would have happened if my card was nuked in The first place. So lost money that was hard earned.

I've been with NetSpend for about 13 years now. I must say that this is by far the best banking experience I have ever had! Chase, Bank of America and ALL others can't even come close to the features and excellent customer service that I received as a NetSpend customer. I have recommended it to many people and will always! NetSpend, keep up the great work!

I called about a bill charged to my account and it was explained very clear and pleasant. I love the service and the getting texts for charges. It's very helpful and I love getting my social security checks early. I've been with you guys for over 10 years and have enjoyed your services. I definitely have enjoyed the 10 dollar overdraft service and no fees.

The people are very courteous and helpful. I like the fact that I receive an alert every time I use the card even though I pay for that. I do find that you are very slow when it comes time to refund money.

I can't remember my number but I love NetSpend card and the representative. They are very polite. I will continue to use NetSpend card and I do recommend other and they have been signing up my daughter. I told her now she's a member and people on my job also. Thanks for a great service.

I enjoy my card but I live in Milwaukee, WI and very upset that there are no stores so I get charged a fee because there are no stores so have to use atm whenever I need money. I do like the lower plan fee and it is convenient to use at stores. I like that I can pay a few and not pay for every transaction.

My direct deposit has always been Wednesday's. Around 1:00 I call them and ask why is my direct deposit in my account. They of course blame my employer. Then I go to my payroll and of course they said it has been released. I called NetSpend back and of course after I let them know about my employer they decide to say yes Netspend is the problem. They are having issues with the direct deposit. Now I have my rent that is overdue and was to be paid today. I have overdraft fees as well. This sounds like RUSH Card all over again.

Western Union Netspend is awesome! Everyone should get one! I use mine for direct deposit, online purchasing, getting gas, at the store...anywhere. And for me, putting my cash on my card is safer than having cash. And the option to customize your card with a photo of your own makes the card itself the best! Thank you all at WU!

Netspend is always there to help on 2 occasion my card had been compromised. Netspend was on the investigation in a matter of sec. Friendly and helpful...awesome. Within 3 days I had a new card, my money returned and save without any hassle at all.

A month or so ago my debit card number was stolen somehow and used to make several purchase. The card has never been out of my possession but it just so happened to begin the day after I had called Skylight Banking to update my information which was required by them. All of the representatives I spoke with that Skylight were very helpful and ended up refunding the stolen non-approved purchases and I am very grateful to them. Then hopefully those who did steal my card number was arrested as I guess the purchases were made in Texas and I am in New York. Thank you again for the great service.

I am rating my NetSpend experience at a 5 out 5 stars because any time I have an issue there is always a polite person from this company willing to help me and my hold time is never very long. I highly recommend this method of banking to others. My online account is always up to date and never has any errors and it sends me alerts whenever I need them. Thank you NetSpend!!

I love the Western Union NetSpend card. Help you save money and help you my groceries and he was so many things... how can pay my bills, help me have a good time on the weekend. I love the savings account and I love the fact that I can have ob - $10 and help me pay it.

I read all these horror stories about people having their accounts drained mysteriously and they tell everyone to quit NETSPEND. I have had not one problem and I have been with them for about 3 years now. If I have ever had an issue it has been taken care of promptly and the reps are always nice and friendly. I have nothing but good experiences here.

Overall this company treats you well. I've been treated respectfully whenever I call the customer service line. I recommend this card for whoever looking for a company who's not just looking to rip money out from your pockets. Highly recommend it.

I am grateful for the customer service I've had throughout the years. I am not so happy with the foreign exchange rate which is very high and that's one of the disappointments with the NetSpend account that I've had. As far as being over satisfied I guess I am but that's yet to be seen in the future.

I can't put any better surely. Excellent. Would not trust another company and I would not go anywhere else. I recommend NetSpend to everyone, especially my friends and family let alone everyone. Thank you NetSpend.

Better than a bank account. Easy to set up and use this card. Fixed and explained a problem I was having very quickly. Very happy and satisfied with this card. Would recommend this card to family and friends. I am glad I decided to go with NetSpend for my credit card options.

I really like the NetSpend card, it helps me where I need a credit card and it is so convenient. I will continue using my card and it helps me feel good to have a card to use. When a card is only taken for payment! Thank you.

I've had my account with NS for about 5 years and I have very little complaints. There hasn't been issues with fraud. I'm constantly updated about upcoming changes to the system and or website. Not to mention the alerts guide me through spending like a money map. Helping me to avoid fee and overdrafts, not to mention fraudulent activities. I’ll remain a NS cardholder until I can't. Not to mention I received my tax refund very early. Can't beat that. :) Thanks Netspend!

I recommend NetSpend to all my friends. I can't think of one negative thing say about them. KEEP UP THE GOOD WORK! I will continue to encourage friends and family to get the card. Wow! 5 bucks a month. Who can complain?

I have been very satisfied since I made the decision to get a NetSpend card. It has made it easy for me to pay bills without the hassle of currency exchanges. I would recommend getting one if you like getting your paycheck a couple days early. Best decision I've made regarding my money.

I get paid from Social Security Disability, and my pay date is the 2nd Wednesday of the month. This makes it very difficult to pay bills/rent on time. Using my NetSpend card for SSD direct deposit means I get my check 3 days faster every month. Which in turn means I can now pay all my bills on time. Thank You.

I have been using this since about December and I love it! It's easy, all of my account information is easy to access and I've never had a problem with my card working or using it for auto-debits. The only thing I don't like is the automated system, I've been hung up on a few times for unknown reasons in the automated systems. Other than that, I would recommend this product/service.

I was going on disability and I had to get a card for my money to go into so I started using NetSpend. I pay mainly all my bills with it and some I can call on the phone and pay too. However, some of the places that used to be reload locations stopped doing it so now, I have to go to either Walmart or Western Union which is not that big of a hassle. I don't really save a lot but I love the fact that NetSpend has helped me to manage my money which was due to the text messages, which is my favorite thing about it. I also get my money a little earlier than I would if I was getting it any other kind of way. I've been with them for seven years now and I don't plan on leaving even if I have all kinds of banks that tried to tell me why I should leave. Plus, their $5 monthly was very convenient and banks charge way more than that. All in all, I like NetSpend.

I did a Google search on which card offers early direct deposit and found out about NetSpend. Since using the card, I don't have to carry cash and I could easily access the money wherever I am. However, we had issues with funds being released of the $15 hold if we overdrew and if I was able to put money back on the account right away. Their customer service reps were able to fix those problems.

I heard about Netspend from ACE Cash Express. I signed up for a card and I've been with them ever since. I do it for direct deposit and tax season. I get my money quicker and I can depend on it that day. It’s always on time. I've been able to manage my finances better and pay my bills on time. I put money on when I need to pay my bills on my Netflix or any apps on my phone. I have it for my main card for my Apple, my iTunes and App Store. One time, I had a company took more than what they were supposed out of my Netspend, so I called them and they got my money back right away. There was no hesitation and the money was right back in there. Netspend is great. I can buy things off my phone or I could buy things off eBay. It's one of my eBay card accounts too. Also, reload locations are very convenient. I have one by my house and another right by my job. I have no issues or problems.

This is the second time since I had my Prepaid MasterCard, and this has been the worst experience ever. It has been three weeks, and there is only $13.16 in my PayPal account. I have contacted customer service, done three-way calls with PayPal, been hung up on, had my account elevated, and still haven't gotten a return call. Still waiting on a promised call from Netspend Corporate. Netspend issues and administers the Prepaid MasterCard. I am at a loss. This is the final straw. I will be filing complaints with BBB and ConsumerAffairs. If someone has any ideas, please share. I am literally at my wits' end. And I know I could just transfer to my bank account, but that will take too long. You have to have the account verified with the small deposits. As of now, it is strictly the principle of the matter.

I applied for a card & received the card a week later. When I called to activate it they told me they needed some document to verify my identity. I fax it over 4 times. Every time I faxed it over they keep saying they did not received it, this went on for 4 weeks. I could never get a straight answer from them & when I ask to speak to a supervisor they said one was not available. Obvious they do not want my business so I got another prepaid debit card with no problem. Their customer service representative are not very helpful. By the way I did mail the document & got the same answer. "We did not received them." If this is the runaround I am getting now I could only imagine if I ever had a dispute. Stay away from Netspend.

I like the idea that NetSpend deposit early that's why I got in contact with them. I do direct deposit more frequent and it's real easy because I work in HR. When my card was stolen, the customer service resolved it very quickly and that was nice. NetSpend has been good and I tell people that it's been great.

I've had NetSpend for a few years now and I use it for everything. I like that I am able to use it for online purchases and like a regular credit card. Since using my card, the cash back rewards have been nice. When someone in New York emptied my account at an ATM, NetSpend gave me all my money back. However, once I tried to make a payment for a Citibank credit card, Citibank wouldn't accept NetSpend for some reason. ATM fees are also expensive. Other than that, NetSpend has been good.

At first, I wanted to use the NetSpend card for online shopping and now, I do more online shopping especially using the virtual card feature. Also, I'm able to know what I spent, see it in real time and get text updates of how much money I have left which is always a plus. However, I talked to the people at Netspend once when I didn’t know that there was an extra charge if I use the ATM. The extra $3 I get charged on top of the ATM fee is a bit much. But they explained everything to me. One thing I didn’t like was that in getting all that information, I asked for a quick balance update and got charged $0.50 or $0.75. But overall, it's good.

I am 19. Bought a prepaid Visa card from Giant and paid $250 cash to load. It was a week of hell just applying. I sent everything they asked 7 times through email. I had government ID, social security card and voter registration card. I was still turned down with put a single reason and now have to wait an additional 10 days for a check to come for my refund. I was born and raised in Virginia dis w/ everything right! Used my first paycheck and lost my cash for weeks. Do not get a prepaid visa through Netspend. Not worth it!

My tax check was deposited onto my Netspend card and I went to the ATM to withdrawal money and all but $7 is gone. Someone sent the money to themselves, making it appear to be from me, AND reported my card stolen (which it's right here in my hand). I called customer service and they told me it would take TEN days to investigate. I don't have TEN days!! That's my bill and rent money. I can't pay rent. This is absolutely ridiculous and I absolutely cannot believe that nothing can be done sooner. I am headed now to file a police report. I was able to obtain the lady's name who took my money and I don't know her, never heard of her. I'm extremely upset and even more upset at the fact that this billion dollar company (FDIC insured by the way) is unable to prevent these things from happening and are absolutely clueless as to what to do when they DO happen. AVOID NETSPEND at ALL COSTS!!!

Been a customer for over ten years. Money has been taken on several occasions. Small amounts. On this occasion April 30, 2017 I had over 1200 dollars taken off my card. My rent money, my car payment. Which I only got a text alert for one card. I have two separate accounts. I called, did a claim with their rude customer service representative. Did everything they asked. Had to order two new cards which I paid to have expedited.

I have used a Netspend Visa card for three years now, and have been very happy with them and until now. I went to Moneytree where I got my Netspend card and deposited an insurance check... They charged me to cash the check and a service fee... it ended up costing me $20 plus to DEPOSIT money into my account. Next month I will be transferring to a REAL bank.

I love NetSpend but I don't like the way they work sometimes. I've been using them for six years. However, I feel like getting out at times. I had a problem with them. They put a block on my card. I've been calling to tell them to take it off but they don't take that block off. I'm still fighting with that. The reps said they're gonna do it, but it's still not removed. I feel that they push me off the side and they're not really listening to me. I've been trying for almost a year.

I bought this reloadable Visa card to have a way to buy items online and to use for my elderly grandmother. However when I started to activate the card by phone it did not ask me all the questions so it transferred me to a specialist. As I was waiting on the specialist to come to the line, I read up on the card thoroughly. I was surprised to read there was basically a fee for every transaction requiring a PIN number ($2 fee) or signature ($1 fee). This was not disclosed on the outside of the package. I had to open the package to be informed of the fee amount attached to the card. If I would have known the fees were so high per transaction I would never purchased this card.

My Netspend Control Card has been good. I haven't had any problems with it. With this, nobody can just access my accounts or overdraft it. It's more secure. I've paid bills and made online purchases with it. I called in a couple of years ago. I bought something and tried to cancel my order and they wouldn't cancel it. But I didn't get my merchandise either. So, they gave me a full refund. It took about six months, but they gave me a full refund. It's a good card. You always get paid two days earlier than you're supposed to. I had even talked to my mom into getting one.

Do not use Netspend!!! Purchased one of these cards at a retailer with a $100 balance. I activate the card online and tried to purchase something but it didn't work so l didn't use the card for a while. Today I tried to purchase again and it didn't work so I called customer service to find out my balance is $0. The reason my balance was $0 is because if you don't use your card within 90 days they start charging you $5 fee unit your balance is $0. I WOULD NEVER RECOMMEND NETSPEND!!!

Netspend Reloadit pack is a fraud. They sell it but do not honor or service pack. Their customer service and reloadit customer service is a joke no one will help me. Just pass me off to someone who is less help or to call a phone number that is even less help. There is no real time help. I have been trying to load money from Netspend reloadit pack since April 18, 2017 and still no money, I can't even sign into reloadit website. I have spent 100's of hours on this reload along with large chain retailer that sold me Netspend reloadit pack. They have pull all the Netspend cards and reload packs from shelves because of lack of service in helping resolve this matter. I would never recommend Netspend to anyone in fact will warn against.

I am so fed up. I tried using my card and it asked for my zip but said it was incorrect, which it was not, I only have one zip code I ever use. So it declined me 3 times but for some reason that money was still taken out of my account 3x!!! And the fees to use the card as well. I called and the lady gave me a hard time like I was lying!! I wanted to take 3000 off of my card but I would have been charged 70.00 wtf. I decided to just close my account and to receive a check mailed to me with my account balance. I was told 7-10 business day but today is 15 business days wtf! I need my money and they are telling me to call USPS... What can USPS possibly do if Netspend never put tracking numbers on checks they send out. I'm so frustrated and fed up. Please do not give Netspend your money.

NetSpend was the easiest way for where I first started working as a truck driver. They could load my money on my card. They weren't really doing a direct deposit with the banks yet but they would do it on a prepaid card. I've been with NetSpend for almost 16 years. I use it all the time to pay bills and make online purchases and I like the convenience.

I’m not a good finance person in any way but I’ve been able to pay my bills on time, especially with the early payday. And I’ve used a couple of the benefits that come along with NetSpend. I get a certain percentage off when I go to a Ruby Tuesday, and the overdraft really helps. It's very convenient to use to pay bills or make purchases online. I use the direct deposit option more often, but there’s a reload station right down the street. Their people have been wonderful. I’m in Landover, Maryland area and the representative knows me by name. NetSpend is the best thing that ever happened to me as far as banking.

Paying bills and making an online purchase through Netspend has been fairly easy. I search and find what I want and then it's pretty much good to go. I wish Netspend could take more money out from the ATM or they should have their own ATM that doesn't charge every time. I'm actually waiting on a transaction that they were supposed to investigate for me but I haven't heard anything back as of yet. I read it may take up to 60 days and it's been 60 days right now. But overall, it's a good debit card, the experience has been fine and I like that they pay faster than others.

My husband used to cash his checks at Ace Check Cashing until he was convinced to get direct deposit on one of the Netspend cards they use. In my opinion the fees were a bit higher than I preferred but it was convenient for him so we kept it. We got our tax refund on it and he got his checks deposited bi-weekly. For over a year we paid the fees and never had any complaints. March 2017 money was withdrawn from his account while we slept. We didn't find this out until I tried to pay our rent. While on hold for customer service more money was withdrawn. By the time we were able to speak to someone over $500 had been stolen leaving a balance of $13 and change. We were hung up on twice before we reach a representative that was willing to assist us. If you can imagine we were upset, frustrated, and confused. The representative immediately deactivated the card and explained to us the process of filing a dispute.

I used to have RushCard and I didn't like them. They weren't very secure because somebody accessed my account and wiped it out at one point. After RushCard, I went to Netspend. I utilize their direct deposit option more frequently and it's very simple. Now, I'm using it for autopay and online purchases. Using NetSpend has been very convenient and I've enjoyed it. While I've had to call them a couple of times because I had one issue, everybody was very helpful and kind.

Because I had a prepaid card before that didn't work out, I wanted to give NetSpend a try. I use my NetSpend card for everything, and it's convenient. I use direct deposit. I like it because it allows me to get my money a few days earlier than a regular bank account. The customer service people are very consistent and good about replacing my card if it needs to be replaced. If I call and have any questions or concerns, they've been really good about that, as well. Sometimes, because they may be out-of-country, there could be a language issue where I may have a hard time understanding them. The other day, I called because I needed to load some money and the rep was not understanding what I was stating, so she put me back to the IVR. But other than that, I'm happy with everything. If I call and I have a dispute or anything, they take care of it right away. Overall, it has been a helpful experience.

I've been with NetSpend for eight years. I contacted them about something that had to do with the overdraft and was trying to find information out but the person I was talking to didn't seem like they wanted to give me any information. So I immediately hung up on them. Then after that, I called back to speak with someone else and as we were talking, the girl on the phone had a heavy accent and I asked her, “Well, is there someone there who doesn’t have an accent as heavy as yours, maybe, or the supervisor I can speak to?” She gave me to another person but with an accent just as heavy as hers. When I asked, “Are you the supervisor?” The person got really indignant with me and never answered. I asked again, “Are you the supervisor?” And then when I asked what her name was, again she got really upset with me and hung up on me.

On 4/12/17 I noticed that there were several unauthorized charges on my account totaling in the amount of $324. Someone had not only duplicated my card but had also obtained my PIN for my account. I would NEVER share my account information with anyone. I immediately contacted Netspend and filed a dispute and also contacted local law enforcement to file a report. I have been a loyal customer with Netspend for years and had never had any issues up to this point. They informed me that an investigation will take up to 10 business days and as of today 04/26 I contacted Netspend and they informed me that the investigation had been closed and they determined no error on the account.

I didn't have a checking account and I went with NetSpend since they were the fastest and the easiest, and the best way to be able to get the money in direct deposit. It's convenient using the card. I can go online and look for anything and I get my money at least about a day and a half earlier than everyone else does. I use the direct deposit more but I have used the reload location way back 10 years ago and it wasn't too bad. It's nice also with the NetSpend team, which is the best one in the business. I had one little issue with my credit card and there was a need to verify that I had an account with NetSpend. Netspend team took care of that without any hassle and in 10 minutes. Also, if I get cut off, they'd cut it back on and reissue a card. Overall, it was a wonderful experience.

Very pleased with the service of my card. Getting paid once a month from work it helps to get my check a few days early. I would highly recommend Netspend to all of friends, family and coworkers to get Netspend.

I used to be with AccountNow but they went out of business. I had to choose a different card but I wanted the same type of service. And NetSpend was offering that, you get your money a couple of days earlier than normal. Mine comes as a direct deposit and they give you a predetermined date of when it’s gonna hit. And my money always hits on the exact day. Also, by getting the money a little bit earlier, I basically get to choose what part to pay my bills rather than having that certain part where I have to pay them. I can choose my own dates as far as certain bills are concerned.

NetSpend is a great card. I’ve had it for about eight years now and I love it. It's very convenient to use when I do online purchases and I get my paychecks two days earlier. I like that I can use it anywhere and I get a text message every time I do a transaction. I also don't have any overdraft charges which helps a lot. Customer service is amazing and it’s very easy to speak to someone when we call. It’s been a great experience.

I liked the idea of having a prepaid card that I can attach to my paycheck and NetSpend was the one offered at the time. It helps me keep track of my account better. There's instant text whenever I use it and I can keep account of how much I have. Also, the direct deposit is fast and using it to make online purchases is very convenient, too.

I had a bad experience with banks and I don’t trust them. I saw Netspend on TV and I called and ordered one. It’s been good ever since. I don’t get paid two days before my date, but it comes every week. I can call and ask them different stuff and they can answer all my questions. Then I got an extra couple of people on with them. I was on Instagram and I've seen that with RushCard there was a lot of people that didn’t get their money and they weren’t able to solve the problem for two months. People weren’t getting their paychecks. I was like, “Oh, no.” I investigated and I never heard anything bad about Netspend. Nothing’s perfect but I have no issues to where it wasn’t solved. I’m okay with them.

This company has been a nightmare to deal with! Customer Service is terrible and trying to get my business verified has been a disaster! I have had a large deposit returned because of them and my pay is going to be delayed a week! Went thru verification process at least 2-3 weeks ago and NEVER received notice that additional information was needed. Had my employer do a test deposit that went thru just fine. I assumed all was good. When it came time for my $1100.00 deposit to go thru all of the sudden there is a problem! Supervisors do no good, just promise calls back and never follow thru. I am very disappointed in this company and do not recommend to anyone! Emailed documentation 6 times in one day and supposedly none of them were ever received.

I have been with NetSpend for a long time. I'm the cardholder and my name and my whole picture are on the card but still, my fiancée is the primary and she doesn't even have a card. I had some issues with their team going through the process of how she got to be primary. They said they have no way of changing it and neither do I. I don't understand how come no one has the authority to change a primary on an account when it's done through deposit. Somebody somewhere has got to be able to change something. I also don't understand how that happened because I was already using NetSpend before she even got one. It's my card and it's in my name. My checks go direct deposit to my card. I wish that I could be put back as the primary instead of her.

I recently turned 18 and wanted to buy this Netspend Visa prepaid card to make online purchases with ease. The low-down of my experience: Out $130. Terrible customer support in general. Multiple agents gave me conflicting answers for various questions, causing much headache and wasted time. Told me at first that a student ID is not a valid form of identification for them. Another agent then told me it was a proper form of ID. When I emailed a photo of my student ID, it got declined, and therefore wasted my time yet again. Told me my Social Security number was associated with a deceased individual. Told me to travel to my local Social Security office, which I did, only to find out that 100% of my information was absolutely fine.

On March 31, 2017 I had 4 unauthorized ATM withdrawals of 200.00. The total stolen was 800.00. The money was withdrawn from an ATM in San Pedro Texas. I lived in Alexandria VA. I called Netspend immediately to cancel my card. I opened a claim and it was refused! I deposit 10K per month via direct deposit for the last 7 years and they refuse to return my money! This is a horrible bank with zero security measures to protect you and your money! I filed a police report and I'm fighting them but I wanted you all to run! Do not bank with Netspend! I had never made a transaction in the city and the amount was strange too! The claim said they thought I benefited from the transactions! How? Why steal from myself? This bank is dishonest and unreliable!

NetSpend is just fantastic and I love it. I’ve been with them for four years now and I have had no problems. If I wanted to dispute a transaction, it’s done. I recommend them to anybody and everybody. I like it because I can have automatic withdrawals. I can put my bills to where they’re automatically paid out of NetSpend and I don’t have to pay extra. I don’t have to stand in long lines to pay my bills. I also do direct deposits. I just gave them the routing number and the account number and the direct deposit was set up.

Got a rep from their corporate office who was very helpful. To anyone reading this, I suggest contacting them directly at social@netspend.com and they'll have an American rep call you and sort everything out in accordance with US banking laws.

I have been more than happy with my experience as a Netspend customer. I can use my prepaid card anywhere that Mastercard is used. I can pay my bills with ease, both over the phone or online. I can make purchases in person and online. My account is very secure. I had an experience where someone tried to hack my account and the company was able to stop them before it happened. Anytime I call customer service they are always very nice and always handle my needs. Very pleased. I will never close my account.

On April 6 2017 I used my Netspend Visa to attempt to withdraw 300 dollars at a RaceTrac ATM in Garland, Tx. Attempt was declined and I was given a receipt. On my second attempt I was given 300 dollars. That was the max you could withdraw but my text alerts said I withdrew 600. I immediately filed a dispute. Wrote the letter and emailed Netspend the receipt that showed my first attempt declined. As of April 13 2017 no resolution and none in sight. Worst experience ever. Totally dissatisfied. Out of 302.50. No help period from Netspend.

I've been with NS for over 5 years. I was ok with the card until recently when someone stole my account information and stole over $130 at a Walmart in Texas. I live over 500 miles from the location that the charges were made at. Whomever stole my information made 3 back to back charges before NS locked my account. I filed a dispute with NS about the charges once I checked my email and noticed the alerts. It's obvious that NS know and/or suspect that the charges are fraudulent because they locked my account. Not to mention. I was at home paying bills on the card during the time of the transactions.

Do not use NetSpend!!! They are a sham! I got my income tax over a week ago. I was approved by Liberty Tax & the IRS but NetSpend will not approve access to my funds!!! They are extremely unhelpful, rude, & scams! They require a picture via email of your social security card, ID, & proof of address. I sent in a letter from Pendot, a summons from a court house, and a few other documents from Liberty Tax, & they refuse to exempt them. It is completely ridiculous that I was approved by Liberty Tax & the IRS but NetSpend refuses to give me access to my account. They also refuse to provide a Corporate Office or Legal Department contact information.

Pros: receive payroll days before the rest of my teammates, love the text balance feature, online banking website is easy, customer service is on point. Cons: charges for every inquiry, ATM withdrawals, fees for every transaction. I had $27 worth in a month?!

I needed a card to buy online and I saw NetSpend had a plan for $7 for all transactions. I've done direct deposits and setting it up went smoothly. Also, my card would make little savings besides direct deposit and make another little account for transferring money for the savings. Furthermore, my NetSpend card is secure.

I found NetSpend through my sister and I've been with them for a couple of years now. If I didn't like it, I would have stopped using them a long time ago. I do online transactions and I like that I get my check a day or two earlier. I have also used the reload locations but not that often. These locations were close to me but if I can't find one, I'd look it up. Since I've been with them, there was just that one thing that was charged in my account. When it happened, I had only $10 in my account and I went into overdraft. It was about $15 for the extra money that was charged to my account but they took care of it right away and they put the money back to my account. They sent me an email letting me know that they looked into it about 45 days ago and then they gave me a message the other day that they closed the case and they reimbursed it. I was satisfied.

NetSpend is EXTREMELY sketchy. They send cards to my mom's address with my name monthly and recently started sending them to my fiance's mom's house. I've never even visited there so I don't know the address to put it on anything. So how the hell are they sending me cards there? Where else is getting NetSpend cards with my name on it?? How do I stop them from sending them? If I didn't want the first 14 why would I change my mind???

I do not like your customer service team. They do not seem they are there to help the customer. They will argue with you and say they are transferring your call to a supervisor and hang up on you. Most of them do not realize this is a debit card and try to tell you it is like a credit card. Please retrain your employees on how to handle calls.

I went to an ATM to withdraw money. The machine did not dispense the money yet it was taken off my card. I sent a pic of the transaction receipt showing that I did not receive the money I requested and I was told it would take a minimum of 10 days. But once I completed the dispute I was told I would not hear any more until the 20th which makes that 14 days before I hear anything.

This NetSpend Western Union card has been a great help to me and my family. I like the fact that I can get my money early and have use to the overdraft protection. I never had problems with customer service. Every time I call for help the sometimes I have a problems with your call center. They don't or can't talk English and that you need to teach some.

I have used NetSpend for a couple of years now and I love that I get my paycheck direct deposited early each week. However earlier this week I received a notification that someone used my card number for an online transaction that cost over $1800! I immediately contacted NetSpend to let them know of the fraud and cancelled the card. They said that once it posted I could file a dispute. We then called the merchant that the order had been placed with and they were very helpful. They said that since the scammer did not have all of my correct information they would cancel it on their end. They even gave me an authorization number for NetSpend. This transaction has still not fallen off my pending so I am stuck. I cannot dispose it until it falls off which I am told may be thirty days.

I use it for paying bills only. The card makes it easier to pay bills. I don't like the idea of being charged for everything. This sucks. If we can get a way from that it will be cool. Let do something but that it would be nice.

I've been with NetSpend for the last four years and I never had any real problem with them. I had car loans through them and they're a quick place for me to go cash my paycheck sometime. They seem pretty good that's why I chose them over others, however I had some problems especially when it came down to my tax return time. They locked me out of my account. And it's pretty awkward using them in certain machines because they charge a higher fee. In some places, they charge $6 just for a withdrawal.

Thank you for taking care of this,and other than still annoyed at the fact I had to spend more than needed it worked out in the end.

Purchased one of these cards at a retailer with a $100 balance. Went to activate the card online, entered the card number and 3 digit code. Nothing happens, just get the busy icon on the screen. Tried this for three consecutive days with the same results. So I had to call to activate the card. To use this card fully, you have to provide your social security number. I am not comfortable doing this esp. talking to someone overseas. So she tells me the card can be activated for purchases just not reloading. Okay fine. So the card is activated. I go to use the card and it does not work. I call back, and I was told it wasn't activated. She does a few things and tells me it has now been activated. But I go to use the card again, and it has NOT been activated. Honestly, I feel like someone stole a hundred dollars from me.

I absolutely love my NetSpend card. I have already recommended it to my mom and sister. Whenever I have a purchase problem the response is quick and is solved quickly. I also love my savings account. I like the fact that when I purchase from some of my favorite stores I receive a credit amount back from NetSpend; for example I made a purchase at AutoZone for 24$ and NetSpend gave me 4$ back for that purchase. So really I only spent 20$ and NetSpend does this for many other retailers not just AutoZone.

I will never get a NetSpend card or be affiliated with this company again. Last year, My husband I did joint tax refunds last year. His portion was placed on his card. When my portion was to be placed on my card. They returned my check to the IRS stating that one of my account numbers were wrong. I sent the correct numbers. I ended up getting audited, I had letters sent to my house a whole year telling me about reductions and deductions. In the end I received no check. I was without transportation.

Well I had a NetSpend card sent to me from TurboTax. Everything was OK until I realized someone had been using my card at an ATM. Once I figured out how to look online at my statement I noticed a lot of charges were not because of me so I hit the dispute button that they provided online. They gave me ** as to why they can't provide credit. At first it was wait 20 days because I had to order a new account and when the 20th day came they said that they couldn't provide it because I never sent a letter. Need I remind you they never ever told me anything about sending a letter. My friend has their card and not once did they ask him for a letter with any dispute.

My finances has gotten a lot worse ever since I've had NetSpend. I got about nine fraudulent charges in one month. The charges were made online for stuff out in Phoenix and I've never been to Phoenix in years. But they said I did it, so I had to pay $700. I got identity theft turned in a lot last year and they remedied about 25% of them but 75% I had to pay.

I have been with NetSpend for almost 5 years without any issues, until tonight. I was transferring money from my account to my daughter's. Somehow the funds went to her old account that was suppose to be closed due to fraudulent activity. Spoke with a SUP and was informed she would transfer the funds to the correct account if my daughter would call in, called back in on a conference call with my daughter and was told by another SUP "Mia" that the previous info we were given was incorrect. Called back and got another SUP "Tony" who informed us the old account hadn't been closed correctly and he would ensure it was closed. He also stated because of the inconvenience he would credit me back 10.00 but couldn't credit the full 40.00. I agreed and decided to let it go.

I have been with NetSpend for about ten years. I am very happy with their service because it is top notch. I have had many banks asking me to open an account (Wells Fargo) but I said no. I am happy with my online bank.

I love NetSpend. Never had a problem. I get my money fast from paychecks to tax refunds. I transfer money to my mom's card when needed. When I had a company take money out of my account that wasn't authorized NetSpend got it back for me a couple times. I don't have to worry about bank fees other than maybe $5 a month.

I have been robbed by this company. I advise anyone using this new NetSpend premier card take and close the account. You Never speak to a manager or employee that was born in the United States. I was hung up on over and over again giving me different information when I have proof of every lie that came from the employees and management. I will seek justice for the wrong. I have sent email after email no response. I was told my money would be returned to my card. Lie. I was told my dispute was never filed. Lie. The merchant never sent the refund back. Lie. I wasn't the only one who's card was used. We live in the same house. All use the same card company NETSPEND PREMIER. All of our cards used on the same bill. They money refunded. My money haven't been sent really. I'll let you put the puzzle together and save yourself the headache that comes with being a card holder with NETSPEND PREMIER.

I've been with NetSpend almost a year now and receive my disability benefits on it. I had some issues in the beginning and recently had to dispute a charge and I didn't like having to wait 90 days for my money back. Especially when I had completed necessary forms to get my money credited in 3 days, but still had to wait for back office to prove I was debited twice in December and I feel it shouldn't have taken so long to get my money back.

I've had Netspend for some time now. I received my tax refund on one of their prepaid cards. I've since used their online banking services as my primary savings account. It's easy to use and allows me to better manage my finances while I work on my credit. I would absolutely recommend the service to a friend for its convenience and security.

The representative was very helpful in resetting my password. My email had changed and she updated all my info. Now I can easily access account info anytime. My experience with NetSpend has been a good one over the years and I think the service is affordable. Thanks!

On April 1st I was shocked to receive an email notification from NetSpend that my account is negative... so I checked my transactions and saw two unauthorized withdrawals at an ATM which is nowhere close to where I'm at and that the time of transaction I was just getting off work. I called customer service and was told that they will investigate. I was also asked for a written letter about the claim which I complied right away. This morning I receive an email informing me that the claim has been resolve but not to my favor so the stolen money was not credited back. There's no protection guarantee on this card. Even if I like the service I'm now scared to have my paycheck going to this Card now coz your card can be hacked and you're not protected.

My NetSpend card helps me to manage my money more productively. Helps me to keep count on my spending so I won't go over my budget planning. It's great. I love it, and if I lose it I can call right then to report it before anyone has a chance to use it, it cancel right then. Better than carrying around lots of cash. Thank you so much NetSpend consumers.

Been a NetSpend customer for years and love it. Never have any problems and customer service is always excellent. I cannot complain about their service. If I've ever had an issue it has always been resolved quickly and swiftly with the best advisement from customer service.

I am very pleased with the services that NetSpend provides. I would wish they would consider more benefits to PA residents like myself, and also have more partnerships with car dealerships make the world see that NetSpend is here to stay.

I love my card. Been a customer for 10 plus years. Never had an issue always. Always recommend to my friends, family, and co-workers. I love this card better than a bank account. I will always recommend NetSpend to any and everyone. Keep up the great work.

I love my NetSpend account. I wouldn't trade it for nothing. Thanks NetSpend. The accurate account I've ever had. Money is always there when it suppose to be. Anytime a dispute is needed they are there for help and support to make sure you get your money back.

NetSpend has been safe, simple, and easy to keep track of and manage my money and bills. The fee is fair, can't complain. I have no complaints whatsoever. I would recommend NetSpend to anyone. If you try to use it you won't lose out on it. You will be pleased. That's my NetSpend guarantee.

I had problems with banks with high fees and I changed my direct deposit in 2008 nearly 9 yrs ago and I am very satisfied with the card and secure and have always deposited my check 3 days sooner than regular banks do and trust them with my money.

I have been with NetSpend for over 10 years and I am very satisfied. They work hard for you regarding disputes, the customer service reps are very helpful and pleasant. I only have one complaint regarding overdraft... It should be an even hundred not 85, plus they should never suspend it unless you have no direct deposit. I have had direct deposit for many years with NetSpend.

I love how NetSpend works. I can use my card anywhere and for anything. Pay bills, shop online... I am very happy I ordered my NetSpend card. Thank you NetSpend. #SatisfiedCustomer right here. I recommend NetSpend to all my family and friends.

I have been a NetSpend customer for 6 years. I have direct deposits which are posted when received. With anytime alerts, I am kept abreast with each and every transaction as they occur, the amount and merchant is duly noted in my transaction history. I love NetSpend, they are the best bank I have ever had!

A coworker told me about NetSpend. When I signed up, they were saying that I could get my finances at least two days prior, but it wasn’t true. I was only getting it a day prior to my paycheck. I'm no longer really using it because I'm with the credit union and NetSpend wasn’t as useful for me any longer. I wish they would've kept up with their promise which was pretty much what swayed me away from them. I'm with the credit union that gave me a revolving type of loan now.

My experience with NetSpend has been wonderful, they're very knowledgeable, helpful in a timely and professional manner, when a problem does arise. I most certainly would recommend this card and yes you do get paid two days earlier than everyone else on the job, quicker than the bank. The only thing I wish would be to have a local place to go into to load and unload the card.

I Love my NetSpend card, I can't get along without it. It's safer than a bank account. I only wish that I could use my deposit history as credit usage at the credit bureaus to help with positive credit usage to build up my credit report. I wish that I could use it at more places. Other than that I am in love with my card.

The card is very convenient. However, some of the fees in my opinion are a little bit unnecessary. We as customers pay a monthly fee. Not saying we shouldn't. I feel we should have the option to pay a higher monthly charge to have a certain amount of withdrawals per month. Example: we currently pay $5 just to have the account. Maybe raise that a few more dollars and allow the customer maybe a limit on actual ATM withdrawals. (Just as you do the customer on overdraft permission.) Come up with a concept to better serve the customer.

NetSpend is very helpful to me. I highly recommend this card to everyone. From depositing checks to getting direct deposit it is perfect and easy to use. So convenient!! I use it every day. You can either do credit or debit. The fees aren't too much and the app is great. The text message is also very helpful.

My NetSpend card has allowed me to take care of all household duties while traveling around the country. As an over the road truck driver, I have the freedom to pay my bills online. Help my family and friends. NetSpend is a true blessing to me. Thank you NetSpend.

My NetSpend card has been so good to me since I've had it. I love it so much. I'm able to get my paychecks and tax refund almost 4 days earlier. They also give you the option to customize the front of your card.

I love being a "Premier Netspend Cardholder." I like that I only pay a monthly fee instead of being charged for every transaction, and it's a low cost. I also get a $10 pin cushion if I overdraft which is awesome. I also get my paycheck a day early. Who could ask for anything better?!!!

Payment of refunds - It takes too long to respond to a dispute or find out the root of the problem. One of their agency close out one my debit card without my permission. I do not have a order number as of yet. I think that they should be able to solve the problem by now it has been seen last year. Please help me.

I have been using NetSpend for several months now. It seems to be one of the best ways to stay within a budget for me. I have problems with using checking accounts and this seems to solve my problem. For some reason, I seem to be more responsible when I am using this system.

The Netspend card was easy to get. The app is wonderful. The customer service is awesome. They help me in getting a new card after someone took my new card. Thank you so much for your help. I will be recommending this company to my friends.

I love the early receive date and the convenience of my card. Brinks is a very good choice for the person who needs money earlier than the due dates. I will always be thankful for the support and continued support of the customer service support.

I'm very happy with my NetSpend service. My money is on time, and I'm always notify of changes, deposits, and withdrawals. Thanks NetSpend. I'll be referring family and friends about my great NetSpend experience. Netspend is a awesome service to have. Great service

NetSpend was available for my family in need. My husband passed away and NetSpend was there for me. I would like to see the overdraft become 200.00 for premier card holders who has been there for 3-4 years as a customer. NetSpend sees their spending and knows they are trustworthy customers. They also have a good program with a 5.00 fee a month, they don't charge you fees of a dollar. Very pleased with my NetSpend! Thank you.

I love NetSpend. So fast and convenient. Especially getting paid 2 days early and receiving refund early. I been with NetSpend since 2008 and it's the best investment. I never had a problem with my card and the service is amazing. Everyone is so friendly and actually take time to make sure you are satisfied.

Good service. Budget features. Happy to be a long time customer. Stellar bank. So glad to have this bank. What a blessing. Savings and budget tools are a lifeline. Wonderful experience. Great bank. Exceptional. Trustworthy. Available. Convenient. Happy and better off using this bank over the years. Good place to bank for me kids and grandkids. Wonderful updates and customer service. Really cares. Absolutely a wonderful place to bank. Just great ever since I have been a customer consumer member. Very good customer service. The best.

This account has provided the flexibility I need. I feel like I am in control of my funds. I love the savings account, interest rate. Only area I would like to see improvement is the mobile check application. 10 days is too long and interest is lost to the customer.

Two weeks ago I purchased a NetSpend card from Wal-Mart and loaded 400.00 on it. I still cannot access my money. I have sent copies of drivers license, social security and mail with my name and address on it. They still won't release my money and have blocked me from logging into my account I set up with them. This is a very fraudulent company in my opinion.

I've used my NetSpend Card now for about 4 years. At first it was just to get a direct deposit, now I use it for so much more. It's my main card for 90% of all my transaction. It is so easy to keep track of everything. Just recently I had a dispute, and they were so glad to help out and took care of it so quickly.

I love my NetSpend card. I receive text messages every time I use it, which is great if it's ever lost or stolen. I have my paychecks directly deposited into it and it's hassle free. I strongly recommend this card to everybody.

I've bought other cards in the past, but this card was the best card I've ever had owned. I like the fact that I can move money very easily. Saving money is a lot better now that I can save and transfer money on this card for no cost at all.

I have been a NetSpend customer since 2006. It began with a prepaid card since I was long ago DONE with traditional checking accounts. With Netspend, I always know my available balance, I get immediate texts with activity and since this is our only account/debit card, I pay the monthly fee and have unlimited use. We are now both retired and all of our SSA and retirement funds are direct deposited. We also have some of our bills set up ACH with much success. I heard that you can now deposit other checks with a similar process to Chase Bank.

I love my card minus the extra atm fee I get when I use my card, otherwise this card is better than the bank. If I have any issues with my card they resolves the issues right away. If I need to dispute a transaction it get done immediately.

Have the service over four years, very reliable... Excellent customer service to the rare occasion I called. You can manage card on Web or phone. They also have a large option of atm service throughout the three state region. I would recommend the service as a great payroll alternative bank solution.

Some of the representative that I talk to they are no help to me but I spoke to guy representative. He was very helpful to me. He answer my questions. The lady that I talk to yesterday about transfer money she was no help to me.

They are great!! I get my money 2 days early & they also call you if there too many transactions. They help you save more money. They also have a saving account that help you save more money to meet your goals. I love my NetSpend card. Try it, it help a lot.

With Netspend, I don't have to pay every time I use the card, unlike my other card for breast cancer awareness where I have to pay $5 a month for deposits and withdrawals. I have direct deposits with the NetSpend and there are reload locations near me as well. I use it when I'm paying my bills online and my finances are much better with it. However, the last time I called them about the direct deposit, they gave me tosses and turns. Normally, they'd send me a text or an email to explain how it's going and how they're doing it. I have set the information in, but it still goes to where I have to call them. But I still have recommended them to a lot of people because I liked NetSpend better than other prepaid debit card providers.

I didn’t have a bank account and I was just getting a pay card from work so I got in touch with NetSpend. I didn’t think that there was anybody else and if there was, I would've chosen NetSpend anyway. I'm very happy with them and I like everything about them. I like it when I call customer service because I got all of my issues taken care of. I disputed an issue one time, and they took care of it. I get a text message every time I use my fund so I have a running account on how much I have visibly instead of having to do the math.

I needed a card that I could do direct deposit for my payroll to and with NetSpend, I'd get my pay three to five days early. That won me over. Their $10 cushion has been a help too. I've dealt with the reps mainly about deposits or withdrawals that either have been made or haven't been made. I needed to know why and they were good and helpful. The NetSpend card is very easy and convenient. Overall, it's worth the time and I would definitely recommend it.

I get my social security disability through NetSpend, and I like the idea that I get text alerts when the card is used. Also, it gives me an up-to-date amount and how much I could spend. I’ve used some reloads lately, but mostly it’s direct deposits. The only problem that I had with NetSpend was when I set in the direct deposit for an annuity check that I would get, the insurance company refused it because it’s not a bank, per se. So I was never able to get that on a direct deposit. But that’s no big deal and I still had a satisfying experience with NetSpend.

I could pay my bills with NetSpend without having to travel to the actual businesses. I also use it to send money to family members. I utilize the direct deposits and their reload locations. There are two reload locations that I use and they're a mile apart, though I prefer going to the one on Stenton Avenue in Philadelphia since it's the less busy one. I've had NetSpend since 2013 and they were friendly and were able to answer my questions when I had to call them one time.

Years ago, a friend of mine was telling me how I can load the NetSpend card whenever. It was handy for me besides going to the bank. The only thing is it costs money to add money to the card. I wish it was free. I have other cards that I can load and it costs me nothing or little to nothing. But with my NetSpend card, I get paid sooner. It's very convenient to use to pay bills and make online purchases. Moreover, there are several reload locations around me, and it only takes five minutes. I’ve been with them for a few years now, which is the longest I’ve had in any of my accounts or cards.

NetSpend customer service needs some Americans. When you call, they talk and just go on and on before they get to the issue on hand and they will repeat everything you say. You're thinking the whole time that you're talking to them that they already have the information to get inside your account but they still haven't done that. They've been telling me to hold on for a whole moment and they still haven't pulled up anything. They should get to the point. If somebody's already calling and upset about the situation, don't repeat what they're telling you. They do that with everybody. I've heard a couple of different conversations with people around me who now deal with NetSpend and they say the same thing. We put our phones down while they're talking and then when you're getting ready to hang up, they keep on going and it's frustrating. You can barely understand them.

I got a NetSpend since it's a prepaid card and I get paid two days earlier, which is great. Then I'd take my money off and transfer it to my regular account. It's convenient and I utilize the direct deposit. However, calling in is horrible. Nobody really speaks English and they're always confused.