Netspend Reviews

I’ve been with NetSpend for 10 years and I have had no issue with them until recently. I normally have direct deposit or I myself, put money on the card. I had two checks that I had received from the holidays, from my parents. One of them was $500, the other one was $100. I downloaded the app that you take the picture of the check. The $100 check went through. The $500 check would not go through and I couldn’t figure out why.

I have been using Netspend for years, almost 5 or 6 years. However, as of recently, the fluctuation of direct deposit availability is becoming an issue. My employer sends in payroll at the same time every single week, there is no fluctuation on their end. So the issue is with Netspend. This needs to be rectified because they are risking good customers. I think looking into a new bank is a possibility.

My husband already used NetSpend. I like their plans and that I got paid earlier. I manage our finances, and NetSpend helps me keep money on my card. It’s easy to use ACE reload station. I use my Netspend card to pay bills, and the process is very convenient. When someone hacked my account, NetSpend got on it quickly and got me a new card. Some people used my card and I called NetSpend, and they had the option of disputing the transaction. I went through that process and spoke with someone directly, and they guided me to whoever I needed to tell everything to. They were able to cancel my card as soon as I called, and I got my new card in less than a week. The NetSpend reps treated me very nicely, and I got refunded back. I refer NetSpend to people, and I tell them that with NetSpend, you can get paid faster and they take care of you. NetSpend puts customers first.

So I had a NetSpend card in the past but the one I had was no longer active so I ordered a new one. This one arrives right in time for payday. I got to a check cashing place that was listed on the site to load the card. The girl tells me an error message is coming up and that I would have to call. So I call to find out if the card was activated and it wasn't, although I recall activating it online. The representative asks me for EVERY bit of my personal information, name, birthday, address, social, telephone number, just to tell me he cannot activate my card unless I submit a copy of my driver's license TO ACTIVATE MY CARD.

I signed up with Netspend because I was tired of banks. Netspend has been convenient for me. After I signed up for it, I was a little concerned because I had read tons of customer reviews saying that their direct deposits were being held from them and they were locked out of their accounts. I still wanted to give Netspend a chance and I am glad I did. I may not get my direct deposit sooner all the time but it has been so far... on time. I have switched to premium and am very satisfied.

I’ve been using NetSpend for 10 years. I use my check for them and with their service, I could pay my bills earlier. It’s very easy to make payments online, too. However, I had an issue with them and they sent me two letters saying that it’s been resolved. They said also that my money would be returned to my account, but it’s not there. Every time I called them, I had to talk to somebody and I tell them everything but they didn’t understand. I also couldn't get somebody in the United States. So I’m not too happy with them right now.

About 5 years ago, NetSpend was offered with my tax return. I took it instead of a check as I was told I would get my tax return faster. The NetSpend team is very slow to respond. They always answered, but sometimes they had difficulty understanding that I had an issue with the purchase I had made back in October. I didn’t even get my refund back until yesterday. With NetSpend, I get paid almost a week earlier using direct deposit. It’s a good card, but they don't value their customers as much they should.

I wanted a debit card and NetSpend sent me a card in the mail. They finally activated it and it has been really great. They’re the simplest, everyone else is with the bank. Others are going to tie you or charge you a whole lot of money for not having money in your account. NetSpend normally doesn’t do that. If you left $3 in your account, NetSpend is going to charge you enough money for a business. Banks charge you fees based on the amount of money that you have in the account. If I only have $3 in my account and the bank charges me $15, what makes them think I'd be able to pay?

I dealt with NetSpend for a bit as it was a prepaid card from Speedway. They were trying to get money a little faster that way. If a person had the right deposit that went on in, they give that person a bill. I got a text message on my phone telling me that there was a problem with my card and that I should call them since I may not be able to use it. I called the 1-800 number and I couldn’t get into my account and log in on the internet. Everything was completely gone. They blocked my card and my money for no reason since I got a lawyer who was trying to get into my affairs to do a garnishment.

When I went to a little check cashing place, they told me about NetSpend. It's better than having a bank account and they don’t take my hard-earned money from me. They take care of what I need to pay and save. It gets me more interest. I use NetSpend to pay bills which is easy. Their customer service is also nice. I’ve been trying to call them because I lost my cards and I need to replace them. On the whole, people should get NetSpend as it will save them money.

Started getting text messages that my over dreary protection was deactivated and then that I was overdrawn to please add money to my account. Tried calling but you have to have a card number to talk to anyone. I had never heard of this company let alone had a card. I revived the card a few days later while continuing to get text messages. Talk to the customer service person and they said cards are just sent out and as long as it isn't activated don't worry about the text messages. Now I'm getting text messages for another card number. What kind of company would send out messages trying to scare people into giving out personal information. Just awful.

A few years ago, the Green Dot product came out and NetSpend ended up becoming one of the reload cards. I got issued a PayPal card and NetSpend was the reload option. NetSpend has more availability. It was definitely in the main forefront of what I saw as a product available. Direct deposit was very easy to set up too and I didn't have to speak with anyone about it. NetSpend card cuts down on how much I actually spend because I have a set amount that’s deposited on the card which allows me to budget. The best part about it is it gives me a $10 grace. If I over your balance, they allow me to go $10 over in case of not paying attention to how much I'm actually spending.

I’ve been with Netspend for a decade and they haven’t let me down. I was at a check cashing place and someone referred me to them. At the time, I was out of property and I moved around a little bit because I was with the infantry. I wanted to have access to my finances and after knowing what they had to offer, it made a lot of sense to get the card. They’ve been reliable and things worked out better than I thought. It's been a lot easier to manage my finances with NetSpend.

I open a dispute on 12/28 because I never received the item I order and the vender had stop responding to my emails. Netspend told me I have to wait 01/19 for a update. I called back on 01/20 and was then told I had to wait until March. On 01/26 I did a three way call with Netspend and the vender because the vender accepted Netspend dispute terms and was still told I had to wait. I had agent hung up on me, overtalk me and even close out account all while never being offer a Credit then when I asked I was told it was too late. Do not use them. Once I receive my money back will be closing my account. DO NOT USE THIS BANK. THEY HAVE THE WORST SERVICES EVER.

NetSpend does the faster checking account. The money goes in faster and direct deposit is better. The process was very simple and easy to set up and every time I have a little problem, they all solve it really quick. I use the NetSpend card for every little thing. They're good, and I've been with them for a long time. I would recommend NetSpend and I have recommended two people already. It's awesome and I like it a lot.

I am very upset with this card! This is a prepaid card I received as a gift & to active the card you have to give them social, dob, and address to create an account then after creating the account to activate my card they told me I had to send in a picture of a state issued ID, a bill with my name and current address on it, and a picture of my social security card!!! I did not have to give this much information for my actual bank accounts much less a prepaid card in the past! This does not make sense and because I am unable to send a bill with my name and address they said the only thing they could do was send me a check which will get to me in a minimum of 10 business days! I am very very upset, this company feels like they are trying to scam me.

Shady business practices. With all of the identity stuff going on this should be against the law. I did not apply for card and do not want card. I also have opted out for solicitations like this at ** which obviously they ignore.

First they sent me a card I didn't ask for. It had my middle name on it. I deposited my payroll check on it and was told I wasn't gonna be deposit because my name didn't match even though it displayed my full name including my middle name that was on the check!!! They then have me on hold for an hour only to come back and tell me I'm no longer eligible to have a NetSpend account! There was barely any food in my home. This check was life or death and I was left with no money and no explanation!!!

I could use a secondary routing number and account number for stuff with NetSpend. I like keeping track of everything I spend and my deposit transactions so it’s good that I could see what’s going on with my account. It's just weird that they charge me five dollars to load my debit card. One time, I got locked out of my account but it was my fault. I found out what I did wrong and they helped me out. Their customer service was pretty good. I also get paid a little bit earlier on my NetSpend card. It could get a little tight in between paydays but when I get money a little earlier, I could make sure that my bills are paid on time. I could also have bills taken out through direct deposit which is a lot easier for me and I don't have to remember everything even though I got them written down. I've recommended NetSpend to others and told them about the benefits of the card.

I signed up for NetSpend online and it was easy. I've had it for six years and I like the direct deposit option where I can get my paycheck two days earlier. There are some reload locations around me but as long as I got direct deposit, I’m good. The people at NetSpend help me resolve a situation in no time at all. I enjoy using it and I hope it doesn’t go away. It's a good card to have, especially if you get your money deposited on your card. I get the $10 overdraft which I hardly ever use but it helps out when I do have to use it. So, all thumbs up for me and I would recommend it.

Literally took my card more than 7-10 business days to arrive! FALSE ADVERTISEMENT! You do not get paid 2 days early when you enroll in direct deposit because I sure didn't! If my funds aren't here by Friday it's going to be a serious problem when I call in! I wouldn't recommend Netspend to ANYONE!

NetSpend would be the best company to go with. When I got a VA widow’s pension, VA referred me to them and so far, my experience with them has been really good. I’ve been with them for over 10 years now. I get my money five days before the first of the month and all my bills are paid at that time. I also use the card to make online purchases and it was very easy to set that up. I use their reload locations every once in a while, too, and I know of a CVS store that does the reload for them. Their reps have been excellent to deal with and when I needed a replacement card, all I had to do was call them about it. It was very easy.

My whole family is on NetSpend. I use it to take care of my daughters and my son if they need something. I got direct deposit so my money comes faster every month. With NetSpend, I spend more responsibly. I could keep up with my money every time I spend. A notification will come up on my phone and tell me how much is the balance in my account. I use it to pay my car, insurance, and my other bills. I'm disabled so it helps me out a lot because I did not have to call those companies every month and send the payments in. Customer service was wonderful. When I had a dispute because somebody from New York was spending my money, I called a rep up and told them I was in North Carolina, and I got all my money back. NetSpend has been good to me.

My 12 year old received one of these cards in the mail. I was told they just send them out, but don't know who they are sending them to. Would they have stopped him from activating the card and sharing his information? What kind of business markets so blindly? The card was printed with his name and everything. I complained but I'm not even sure the person on the phone cared enough to escalate it.

I just activated my card 2 days ago so that my unemployment benefits can be loaded onto my card. I tried checked my card online, and it said that my account was locked. I called customer service but it's not open for another 4 hours. If I don't get access to my account today, I am going to file a class action lawsuit against these people! It doesn't make sense to do people wrong for no reason at all!

I go to the pump and my card isn't working, then I go inside and my card still isn't working. I go to the app to see how much money I have (I know I had enough to cover $10 of gas), then the app isn't working, then I called and their phone isn't working, then I go to the website and their website is down. Since I drive for and to work, this prepaid card that I got from my employer is keeping me from making money...

I could get my disability benefits sooner than the start of the month with NetSpend and that has been very beneficial. I like that I could keep track of the running total in my head and I could see my whole transaction history online. Plus, the text message notifications sent to my phone for every transaction is a very good feature. It is very handy because being able to watch what’s going on as it’s happening makes managing my finances so much easier. Also, it was pretty awesome to see that I got a $3.50 cash back the other month.

I'm happy with NetSpend. Since using their card, it helped me a lot in managing my finances. Also, I like the little cash-back that I get from using the ATM. Plus, I get my pay two days in advance. When my card got hacked, they handled the situation excellently. I got a second card from them and got my money back after less than a week. Their people treated me like family. What I needed to be taken care of, they took care of it. They asked any questions and handled it themselves so I have no problems. However, I tried to add money to my card but I don’t see the point of charging me $10 to do that. It seemed to be not right.

I was looking for a place for my military deposit benefits to go. Netspend was the only one I know of in the area so I went with them. I can make online purchases with it and cash checks wherever I take the card. Their reload locations were easy to find. In fact, there were three or four of them in the area. I do direct deposit too from the VA and that process was really easy. However, the only thing you can use is Internet Explorer. Other than that, I cannot get into the webpage. I sent them an email and they came back and said, “You have to use the latest edition of Firefox or Internet Explorer.” I’m on the latest edition of Firefox and I’m always on the cutting edge with that but it doesn’t work. Nonetheless, their process works easy and it’s convenient.

I received a Netspend card in the mail, which I did not sign up for. The only way to speak to someone is by activating my card, which I do not want to do since I did not sign up for it in the first place. In order to activate the card you must give your full SS# and DOB, which is not secure at all. I want a call from Netspend to find out how they got my information without having to give out very personal information!!

Netspend is a scam. There are a bunch of crooks. They charge you every time you use the card at a common store like Walgreens, CVS, or the supermarket. Do not use them. You will lose money and they will scam you out of your money. The charges apply every time you use the card and range anywhere from 1 to 3 dollars. It is a total rip off. They do not refund your money for anything even if they make a mistake. A bunch of scumbags.

Netspend has a great direct deposit plan. I am on a plan where I don’t get charged fees and I like their policy of getting paid one to two days early. I sometimes use it to make online purchases and pay bills, and it was really easy and very convenient. I've also used Netspend's reload locations once or twice and I knew where they were before I signed up. However, I had a particular case wherein I had to provide more proof that the check was going into my account, which doesn't make sense considering I’ve been a customer for three years and I had a check come in and I was already signed up with direct deposit. That took an extra three days and it made me three days behind on a payment that I needed to take care of. So, I ended up paying late fees. The customer service team was all right. Netspend is a great card to have. Direct deposit wise and shopping wise, I would recommend it, especially if they don’t really want to deal with things.

This card truly sucks. I have used it in the past. Yesterday I activated a new card. Could not activate it. Called Netspend. They told me there was an outstanding balance of $60 from a previous card. They told me it would be reviewed. And would be activated this morning by 9.30 am. This morning I called. I got stock answers. Asked to speak to Supervisor. Told the department I need to talk is closed Sat and Sunday. Not told that yesterday. I was also told that if the review was unsuccessful they would send a check out in 7 to 10 days. They failed to state how the negative balance occurred. I want access to my money not be jerked around, I have had issues in the past with customer service. If this is not resolved promptly then I will have to take legal action.

Netspend have terrible customer service. I have called them three different times and regards to questions about my account. Because the company have given our accounts to people whom do not comprehend to English. They have canceled my cards which leaves me with no resource of money. No Warning. Dummies just cancel the cards. This company is terrible. Trust your bank with USA not a company who use American's business and have other countries handle your hard earned money reckless. If it's after hours or weekend you are screwed and strained out of town all because this company.

I've been with NetSpend for about 15 years now. I love that there are no overdraft fees using Netspend. I can’t overdraft the account but it still works like a checking account. Also I can only spend what I have and I like that I can send money to my kids because I made them get a card. The only time I run into a problem with my Netspend account is when I have to rent a car where the rental places don’t take the prepaid cards. It’s still looked at as a prepaid card even though you can pretty much do everything a checking account can do. They would not take the card even if I offer a big deposit. I’m sure it’s because of a fraud and somebody has stiffed them because they used to take them.

At 4:04pm on 1/17/18, I called Netspend because my account said it was locked when I tried to log in online. I was told by the Netspend associate I was speaking with that the system deemed "fraudulent activity" so the card had been blocked. I had a balance of $1050 and kept asking how am I going to get my money? I was told a replacement card would be sent in 1-2 days. I told him this was unacceptable, I needed my money now to go pay bills.

I worked at a call center and there happened to be an ACE store right around the corner. I walked in there and soon I found out about Netspend. I wasn’t sure about how the call center paid their employees and I didn’t want to use the regular checking account in case it was something bad. So I got a NetSpend card and I’ve been with them long enough now. I only pay $5 a month and I don’t have to pay all the individual charges like most of the cards where you get charged for every little thing you do.

Do not buy this card or load money on it unless you like to give away your money. They charged me $5.50 to take cash out of atm, $2.00 for every debit transaction, $1.00 for every credit transaction. I loaded it with $200.00, made 7 transactions totaling less than $100.00 and they charged me over $15.00 in fees. I took the remaining money off and threw the card in the trash where it belongs. It should be illegal what they are doing. Oh and if you have the card for a month there's a $5.95 monthly fee.

I had some charges that came out on my NetSpend account. I was disputing it and the whole way going about it, they cancelled the card immediately. I just got that card because my other card was lost and I didn’t think they would cancel it, but they did. Then, they sent me a new card out. The person I talked to said that they were going to charge me $30 to send the card out because it was cancelled. I told him that that wasn't right. I was within my three months. So he said they'd charge me just $3.95 for overnight shipping. I gave them the correct address but they sent my card to my old address. Then they sent me another one to my address to where I’m actually at and charged me another $3.95 for that.

I’ve been using Netspend for quite a while now. 7 years ago, I didn’t have good credit and I couldn’t get a bank account. When I heard about Netspend, it seemed reasonable so I thought I’d try it. I like that they have text message alerts every time you use your card. It’s also simple to set up direct deposit with them. I don’t have to go to the bank to cash my check. However, it says two days early but I never receive it two days early and their reps don’t answer my question sometimes. I pay my bills with Netspend but I try not to do too much online. Furthermore, I used to put $50 and then they take it out of my check and put it straight to savings but they don’t do that anymore and no one said anything to me. It would be nice if they put it back.

Someone fraudulently used my card and they made an online purchase so I had to recede the claim. Then I got myself a NetSpend debit card. With Netspend I was also able to get my payroll sooner than normal. I do it on Wednesday instead of waiting until Friday because I’ve been with them for so long. Also it's also very easy to set up for direct deposit, pay bills and make online purchases.

We get paid two days in advance with the NetSpend card and there’s plenty of reload locations available. I work at Walgreens and the reload location works there as well. It’s easy and very convenient to pay bills and make online purchases. With my schedule and my home life, I don’t have the time to run to go and pay the bill in person, so I use my card or I usually do automated where they take the money out of the account. I also get cash backs on Starbucks and when purchasing parts from AutoZone, and I like the Anytime Alerts.

NetSpend helps me to keep track of my payments. I get an instant message from my phone if I make a purchase to help me keep control of what I'm spending. Also the direct deposit process is very easy and I get my funds a bit early. I also use the card to pay bills and make online purchases all the time and it's very convenient. Everything has been good so far.

Somebody messed up my bank account at one time and NetSpend was the only choice I had because I didn’t want to carry cash anymore. I was dealing with Skylight, a branch of NetSpend, for years. So I got the NetSpend card to separate my kid's check. I pay them well and they took my overdraft. Somebody kept doing something to my card and I didn't know what happened, but I didn't get overdraft so NetSpend kept me where I needed to be at.

When I needed a quick account at the time I gave NetSpend a try. Their fees were feasible and everything that I read about them on the documentation looked good. Since I used them the savings is wonderful and it works both as regular checking and savings account. They're good about keeping their website up to date and alerting me on anything that may happen as far as transactions on my account. I also love the savings benefit from other department stores that they have listed on the website. With my card I receive either a discount or a kickback.

After spending time for registration with Netspend, after getting all ready and verified, you will want to deposit a check. Check depositing is being done by the 3rd party bank which won't ask you for any papers. They just tell you verified or not. EVEN if you get verified, they simply decline all the check. Total waste of time!

I lost my card. Called and asked them to stop my card. They did but I had charges that was not me and after 10 days then I was told they will not refund money that was taken from me. They are a scam and please don't use them. Their employees are thieves.

When I started working at Cracker Barrel the only option they give you is to have your pay deposited on this card. I have since left Cracker Barrel and have been trying for 2 weeks to get the money off the card. I took it to my bank and tried using one of the checks Skylight gives you to get the cash off the card. It wouldn't work! My bank's employees tried for 30 minutes to get the authorization code and Skylight wouldn't give it to them. So I decided to just use the card at a hospital to pay for part of a medical procedure, and the card was denied! Furious I logged into my account where it said my balance was zero because the check had been cashed! I called Skylight and the girl said she would have the money put back on the card by the following week. It is the following week, and the money has not been put back on the card. I am livid and unless someone responds to me here and fixes it I will be going to an attorney to get this issue resolved!

With Netspend, I don’t have to deal with the negativity in handing money to banks. I also get my Social Security checks two days early and they send me an email every month saying what date I would possibility be getting my money on. I pay my bills with Nestpend and make online purchases but mostly I use it for debit because I can trace that. It’s convenient because it takes the money out of the card then it goes right to my phone and I see it right away. I might also get a discount on other businesses that they have. Those change each month and I can get some money back if I use it at the same places that they have listed.

I’ve been with NetSpend for a while and my experience has been good. I like Netspend and I’m staying with them. I didn’t really know too much about debit cards then so I thought I might as well try Netspend. I got my first card in 2006. With it, I can get my social security two days earlier. I also have draft protection and they have a nice savings plan.

DO NOT PURCHASE THIS AS A GIFT CARD!!! I repeat. Do not purchase this as a gift card for another person. To activate this account you have to give them every bit of your personal information to verify your identity... This includes your SOCIAL SECURITY number and when you are noncompliant you can only use it for over the counter purchases or get a refund. As someone that received this card as a gift card I DO NOT want to provide some random card with all my personal information. So, I feel the money is being held hostage. PLUS the staff is not knowledgeable. I verified with several customer service reps that the original balance that was loaded was $250.00 because that's the information I was given. But, now that I have to get a refund... The amount is $210.00. Unfortunately, I have to take their word as I did NOT purchase this card.

I was trying to deposit from one card to another and the representatives from NetSpend kept me being placed on hold from anywhere between 20 to 30 minutes. They said they would get back to me, but they didn’t. This has to be the only time I really just had a lot of frustration with it, and it's because the system wasn't allowing me to make a transfer from one card to another, and that’s something I should have been told upfront.

I have my NetSpend account since 2009. I decided to get it to save on bank fees and I use the card to pay bills and make online purchases. My experience with them has been good, so far. Their reload locations are easy to find and the reload process is easy to do. However, I used to have the overdraft protection but that has been taken off. I used up my overdraft for 30 days, because I was waiting on my direct deposit for social security, and it was permanently deactivated. Even if I had the card for long, I was wondering why they couldn’t add it back on. That was a wonderful thing to have. Other than that, their reps were good about the service that they provided in trying to help me out. NetSpend is the best card and I’d tell people to go get one.

I only got NetSpend because while I was working, we had to put our paychecks on a card and there was a check-cashing right next door that did the NetSpend cards. I joined it out of whim and I've really liked the NetSpend policies. I've used the card for the last 12 years and it helps me track my finances until I get a tax every time I use it. If I can draw a $100 over with what I have in my balance, then something comes up which costs $15. All that $100 overdraft come in handy quite a few times. My retirement check is doing the first of each month and I usually get down on the 27th. I get it usually four or five days early, so I don't carry cash at all anymore. I use direct deposit and I ordered for my wife her own account for her social security retirement starting this month. We’re using the direct deposit for that and my navy retirement.

I’m on disability retirement and I work part-time at Dollar General. I don’t have a lot of money but it has been thoroughly easy to manage my money with Netspend. I like that when I get my paycheck on a Friday it has been right at the same time, every day, around 2:12. It has been spot on. That helps because it shortens my week when I get it on a Wednesday because by the time Wednesday’s here it’s pretty much the weekend coming. It’s the same with my retirement check. Netspend is right for my rent and groceries and it’s absolutely convenient. I don’t have to travel to a brick and mortar bank. All my information is on it and I get a text alert on my phone every time anything is spent. I’ve had to call customer service a couple of times because I’ve lost cards and they’ve been great. They were able to solve my problem in a matter of seconds. I’ve had an account for almost 15 years with Netspend and everything’s been good.

I didn’t have a bank account before so I went to NetSpend to cash my check and I saw that they have a prepaid card so I just started using them. I like the rewards points and also the mobile banking. Plus, paying bills using the card is very convenient. Their reps have been fine and I get all of my issues resolved during the phone calls. The only problem that I had was the hold time and sometimes after holding for 5 to 10 minutes, I get disconnected. Other than that, having the card is good and it really helped me managed my finances. I've recommended NetSpend to both of my daughters.

I was told to that my card was to come within 7-10 business days, it did not. For days I struggled to reach customer service because the only way to speak to a customer service rep was to enter my social or card number. I didn't have much card yet so that was out and when I entered my social the machine told me it was invalid. So I had to call MetaBank just to get a number to the direct line. At first after calling this line the man told me I would get it the next day despite being late, then the day I'm supposedly getting it I get a message that the card has been cancelled and that I need to order a new one and wait another 2 weeks. I have bills to pay so I just decided to close my account. I'm going to let everyone I know how incompetent, unreachable, and unhelpful they are. After looking at other reviews I don't feel like dealing with more nonsense.

I signed up with NetSpend in 2006. It's more convenient that I get my basic funds directly deposited there so I don't have to carry cash. I don't spend a lot of cash at different intervals so it's handy to have. It works for me better that way too. Also I have the overdraft protection, the money back rewards and I like the five-dollar monthly fee for unlimited swipes. I also pay all kind of bills with it, like my electric bill. I'm disabled so it's convenient for me that I don't have to run all over the place.

Maybe I'm just too used to having an actual bank and/or using credit cards but the little I have used this card I received as a Christmas gift has been quite annoying. I received the card, and due to just a general dislike of calling for services (plus the hours I work have gotten me used to using web services) I proceed to use the "Convenient Online Activation" that was listed... only every time I try to use their site on multiple computers it never loads and I get the spinning ball of death.

The fact that my direct deposit times vary and fluctuate so much is truly frustrating and an inconvenience to me. There aren't any customer service representatives that speak fluently and it makes them extremely hard to communicate with. There aren't any supervisors and they need better customer service.

Netspend's employees have been very helpful. It’s convenient to use the Netspend card to make online purchases and pay bills, too. And also, I like that every time I make a purchase, I get an email regarding my account balance, so I always know what my balance is.

I switched to Netspend from RushCard which I’m regretting. I get my pay 2 days early at 5 at night? It’s now 651 pm and I still haven’t gotten it. I’m pissed. Last week I got it 541. Week before I didn't get it until Thursday instead of Wednesday. I got it at 8 am but still I’m waiting hoping my money will be there. It should have been there already! Where’s my direct deposit?!!!

I am just starting my new Job, I needed Gas to make it back to work and because I had not yet received my “permanent” card in the mail they could not lift the restrictions and reload the temp card that I purchased in-store. I spoke to 3 different people who told me 3 different things! I spoke to a man and he said it would take 4 hrs to load the card I then waited 4 hours and to my surprise... no money was on my account so I called again and spoke to a young lady who didn’t have a clue what she was doing.

I heard that with NetSpend my paycheck comes faster. I went to ACE Check Cashing and I signed up for the card. I normally get paid on Fridays but I get paid on Wednesdays with NetSpend. And then, I worked to get my VA compensation and the same thing was done four or five days prior from my military compensation from the Army.

Eight years ago, a friend introduced me to NetSpend and I liked the service. In the beginning, it was pretty rough, though. Then, after three years, I was able to get a card up to $100 over. That helped me catch up on my bills and so far, it’s been great. I caught up on my bills and everything straightened out. I use the direct deposit option ever since I became a member. With NetSpend, I was getting my money faster. I like that I get my pay a little early before everybody else and being able to take care of my bills earlier than usual. That’s very helpful. Also, I can just text and get the balance within less than two minutes.

Please do not do business with these people! They are fraud. I received a gift card and they asked for social security to activate. Once given, put me on hold and never came back. Multiple attempts, no luck. This is a big Scam! I am not sure how this business is continuing in TX of all places!

When NetSpend came out they offered great options for people who may have had some financial issues. The different features that they offered were different in the financial world. It was a great product. They've made some banking institution changes and it's still a good product and a good feature for people, but they should just know more of what they're getting into before they sign up.

The best thing about Netspend is that you get paid a couple of days early and they make a lot of things easier. When using the card, they have a cash back incentive where you can sign up at some places where you use your debit card, and then, they'll give you some of that back. I usually sign up for Starbucks stuff, and then I’ve just recently seen it at AutoZone. I speak to their representatives all the time to ask about my direct deposit and some of them are nice and some of them are just uninformed. Overall, while they don't have the best representatives, getting paid early outweighs some of the customer service representatives that you have to deal with.

So far I am incredibly disappointed with these cards. I purchased one for $60 and when I came home just to see that I'm supposed to activate the card by going on a certain website or calling a number, I was incredibly confused. So when I attempted to activate the card online, I got skeptical of it due to it asking for my Social Security Number? So when I tried activating it on my phone instead, it asked for my card number then my Social Security again?? I think that's a bit much just to activate a Debit card, especially if it only has about $56 on it.

A simple purchase dispute. I have a monthly subscription that I stopped using. I got charged the next month for no reason, so I called Netspend to dispute the charge. The Netspend employee was told what happened. I explained everything to her. She told me that she would go ahead and order me a new card. I explained to her I did not want a new card that completely unnecessary so she went into this whole story of how it is for my protection. Netspend was stopping the person who has my card information from doing more damage. I asked to speak to a Supervisor then waited for ten minutes before hanging up. I called back thinking maybe she just didn’t know what she was doing because she clearly didn’t understand me or just ignored what I said. I was wrong.

I have lost my card and was told to buy a card to transfer my funds, no because it's a temp card I can't transfer my ** money. Also I have bill to pay. My light's about to be cut off and I have 4 children and it's about 16 degrees outside. There is no way possible to get my money. I can't even wire or Western Union. I will be taking my ** money as soon as I can and close this ** account ** Netspend!!! And I will tell everybody I meet not to get this business and ask for help from everybody I know to post around the social media. This is very bad business and they should have something in place for issues like this, so that means that they don't give a ** about their customers.

I have been using this account for a few months, however this time around I'm pissed. I split my check up between my Citizens bank account and Ace. So far I have my deposit from Citizens Bank but nothing on my Ace Elite card. I find this strange being that traditionally my deposit hits my Ace card first. I really need my money, rent is due. What in the world is going on.

I activated my new card and they asked for my husband's ID and SSC. Ok that's fine so I sent it and my account was fine. We set up so my direct deposit would go into this account and I had a large direct deposit coming in almost 4k the day. My deposit went to go in. They froze my account and made me send my ID and SSC and I did and then I called them and they said they had to email someone else to get the account hold lifted. We were late paying rent due to these people and this is ridiculous. You do everything they ask and you will still have to wait and keep getting redirected. They stole $4,000 of my school money that was to pay for books, rent, and travel to and from school. I called the police and have filed a lawsuit.

I was on hold 55 min. I took a picture of the call duration. I was battling speaking English with someone that does not know how to speak English and she kept putting me on hold and hoping I’ll hang up. If you're smart you’ll look somewhere else and not do any business with Netspend whatsoever. They are a ripoff artist. A company gave me refund on my card and they held it for over 48 hours and I still don’t have my money yet.

NetSpend keeps locking me out of my account every month and I told them where I'm going and how long I will be gone. I'm overseas with no money and no way to call them as fees ate up all my time on phone, not a good company at all.

I've been using the card for a few months now, I have about 10 open tickets about statements exporting the wrong month and being in the wrong format. Nothing but, "We're sorry." I'll reiterate, if you need accurate statements for business or personal account do not use this card. The statements are so terrible I have to manually edit the csv and wait until the next month to get this months statements. To top it off, they randomly locked my account because a previous transaction that had processed multiple times randomly triggered their fraud system. (Not some odd website, Google cloud engine.) Save yourself the headache and either use Simple or Chase. Oh and FYI, RushCard is part of the same group, avoid.

My kids also got their NetSpend so it's easy for us to transfer back and forth. And I’ve been able to access my check earlier with the flash pay. The only drawback is that not everyone will accept that card because they don't think that it's FDIC covered. Using it to pay bills and online purchases is convenient. The only inconvenience is the extra steps that I have to go through if I need to load or if I wanted to deposit a check. I have to go to a reload location that will cash the check because I have to cash it first and then just load the cash.

I am dissatisfied with Netspend. My three children rcv'd cards ($25 each) as a Christmas gift. To activate the accounts requires providing personal information. I was uncomfortable with that, but provided since Netspend is a financial institution. Was then told I had to mail in documents (SS card, driver's license, and utility bill in my name to activate). This is similar to the dissatisfaction other reviewers have experienced. No option to activate as a 1 time gift card, which would have alleviated the entire problem. Waited on the phone for 1 hour to speak to a supervisor - same requirements as above - finally resolved by getting a check refund which will come in 10 business days - I remain hopeful that I will receive the check.

I have never been so disgusted in the whole prepaid card systems as I am now with Netspend. I lost my card on Wed. And asked for a replacement card in which I was told it would be 7-10 business days!!! AND DO THEY TAKE ALL 7-10 OF THOSE DAYS!!! I have been waiting since Dec. 20 on my card day by day. After speaking to customer service who advised me that they couldn't get the tracking number on the card being delivered to me... until it was delivered to me??? So I'm left counting the days until my card gets here if it even gets here... Now I'm going into the New Years with no money. Yeah I'm def recommending everyone STAY AWAY FROM NETSPEND!!!

Net Spend Is ** Horrible. The Customer Service Is Horrible. I have been waiting on my money for 2 days now. I wouldn't recommend this ** company to anyone. DON'T DO IT. They give you the runaround every time you call them. Will have you on hold for over 30 minutes.

I applied for a Netspend card, opened an account, had my SSA changed there on 12/19/2017. Every time I've talked to customer service I've got a different date of when my funds will be available. First it was Wedn. or Thurs. 12/27, 12/28 then Thurs @ midnight, now on Fri. morning, saying by Jan 2nd. I'm already regretting this and probably headed back to Chase so I know exactly when I can expect my funds.

This business is shady. Had transactions occur on my account and reported them immediately as fraud... The company is holding me as responsible despite the fact that an underage female was shown on camera using my card buying no less than 5 Xboxes. Denied my right to federal regulation e. Cost me over 2500$.

I usually don't review unless a product is very terrible or extremely wonderful. This company however is wonderful. I always receive my pay two days in advance and if I have anything refunded back to me it always comes right back on my card without a waiting period or anything! Thank you NetSpend!!! One of the Best!

I was given the debit Visa card this Christmas and didn't realize this was a bank account. They asked for social security and date of birth to begin with. This isn't a gift card. It's an account. When I went online to register, I was informed that my card was blocked and there were problems. Then I was transferred to another line and it's been over 15 minutes. They asked me how much was on the card so they have no idea what's going on with their cards. This is not a gift card. Do not buy this unless you don't like the people you're giving the card to. I will never use this company again. I am praying at least I will be able to use this card after this ordeal. Right now Netspend feels like a scam. Please just buy a simple gift card from a store. This adds unnecessarily to anyone's holiday. I am so disappointed.

Opened a new account. Accidentally dropped card and put in claim. Started direct deposit. No temporary credit for food, Christmas or gas for work. It's sad how the dispute team don't call. I'm gonna let other people know about this.

With NetSpend, I could do banking and direct deposit. And it was very easy and convenient for me. I could get my deposit quicker and whatever I have at that time is what I can spend. Sometimes, I need extra money and it has allowed me to do the $100 over and that has been a big plus for me with Social Security and VA. There was a time when I got an e-mail that they were trying to do the direct deposit and they could not try to call and verify. They had a different name on file. I’ve never had any problem in all the years and they were very helpful. But I didn’t get the deposit when I was supposed to, which was an inconvenience, but the rep made sure that it went through the next day.

I am happy. Thank you.

I am extremely upset with Netspend, my direct deposit for Christmas has not posted, my entire company got theirs and mine is not there. I called. They said they don't see anything? Even though I got confirmation from payroll. It should of been there Friday!!! So what do I tell my kids, no Christmas this year? This is horrible and NOT the first time???

My son (13) received a card as a gift. I wanted the card to have his name on it as he travels without me. Set up online using his name/SS#/my Birthday. Called customer care to activate and choose a plan. Was told he can only use as a non-reloadable gift card. Asked to put into my name instead and was told that is not an option. They would not change a card that had not yet been activated into my name without having my son's birth certificate. Was put on hold for a manager for 30 mins only to be cold transferred to another care rep that took me through the same line of questions and said the same thing, card can only be activated as a one time gift card. Visa will give my son a credit card, civil air patrol will let him fly a plane, but NetSpend won't let him have a prepaid reloadable card.

My mother bought me a Netspend card to put 100 dollars on it. I’m not 18 and she was busy so she gave me her information to tell them when it was time to activate the card. I️ told them the information but I️ accidentally said her birth year wrong. They told me to send in my documents and wait 6 business hours. I’m currently still waiting while my money is sitting somewhere held up. I️ would just like to know is there any use of waiting??? Am I️ going to be able to activate the account?

I was suppose to receive my direct deposit today. It has not been added to my card. It reflecting on my payroll as deposited to my account. It is not on my card. I have called about this situation. I keep getting the runaround. It was said that my employer sent my check to their bank therefore they are waiting for them to release it. I know this is lie. If my account is showing the money is in the account then it should of been posted to my card. This is crazy. Please resolve this issue. I have took steps to file a complaint to the BBB AND F.B.I.

I have been with NetSpend for several years now and as time had gone on their customer service has gotten terrible. I've been lied to and hung up on more than once. I found out a couple days ago my account had been stolen and used at ATM. The thief took $700 out of my account. I reported it to NetSpend and had to pay $20 to get a card expressed to me and was told the disputed charges would take 10 business days to investigate and if I needed a temporary credit sooner than I needed to submit it in writing. I emailed NetSpend that same day with all info and police report numbers. Now they are telling me that they don't do temporary credits and I have to wait at least the 10 business days. It is Christmas and I don't know if I will get my money back or not. All NetSpend does is lie. Don't believe anything they tell you. They don't mind leaving you on hold 30+minutes just to either hang up or continue with their lies.

I've been with Netspend since 2009. I've always received my direct deposit on time. Lately my deposit has been coming later and later. I'm scheduled to be paid on Friday. Well it's Friday. I have my paycheck stub but Netspend has not released my funds. What is going on. I'm filing a report with the Better Business Bureau because this is ridiculous.

I have had my Netspend card for 11 years. I have NEVER had an issue with them or my card. They always deposit my funds 2 days early. When I had to call them because a website that I purchased something through was declining my card (issue on the business' end, not Netspend), they were friendly and courteous. Thank you Netspend for providing us with a different banking option!

I never dealt with a company who has worst customer experience as this one. I literally wanted to rip my ears off my head at the responses I heard. Customer service tries to be helpful up to the point where they can't read responses off the screen anymore. I NEED ANSWERS! They DONT have them! I've lost $230 dealing with this system not to mention they took their monthly fee right after they claimed to "look into it" so $240. Psssh I rather deal with Green Dot from this point forward. I have way more capabilities with that company! Good riddance NetSpend!

First of all I only did business with them because I have terrible credit and couldn't open real bank with anyone else. Netspend is no help. I had someone take my light bill deposit 167$ out my account and netspend couldn't help me get it back. They made me wait 30 days to discharge it but yet they let the company take the money out in less than 5 mins. Also calling netspend when frustrated about your money only to get a representative who doesn't speak English well and keeps asking me what I said more than 5 times in a row is very annoying. I understand not everyone is proficient in English but when you're dealing with angry customers it's a must.

When trying to receive a deposit from social security I called NetSpend deposit. Told me about information needed. I sent award letter with ID social??? Everything called 8 times since December 16, 17 alone still holding deposit and I have been hung up on & told different answers, I've been in tears, with no resolution.

I'm on the national do no mail list and do not want to receive debit or credit card offers. It's a hassle and a waste of my time to have to opt out of unwanted offers after spending time to put my info on lists such as the "Prescreen Opt Out". I called the 1800 number and listened to their prompts about "why I received this offer". I do not feel I fit either of the two options. Have requested them to no longer contact me.

It was Thanksgiving. I thought it would be nice and purchase a Netspend card for each employee and put $20 on the card. The boys went to activate the card for the new $20 and we are required to send in a state ID so security number as well entering the birthdate. Upon discovering this they decided they did not feel comfortable providing Netspend on the phone or faxing to them this information. After all this was a prepay card but only have $20 on it. So I give each of my employees $20 cash collected all cards. I called Annette. Spent 45 minutes on the phone to discover that they require that same information from me, even though I have a Netspend card in my name. So now I'm waiting 7 to 10 days for a refund checks, I will be receiving five checks. Three of them my employees trying to login to start which have to be refunded in their name. And two checks in my name. One for each card.

I've had NetSpend since 2009 and I love them. I get my paycheck earlier and it's very easy to use in paying bills or buying things online. I love the alerts through text messages every time my card is used. I get alerts for balance and when my money gets deposited in my card. I also do a lot of transfer and I would introduce my family members to NetSpend. My family is in New York and it’s easy to transfer money if they were to need money. The money transfer is completed no more than a minute or two. In addition, their customer service reps are professional, nice and courteous although sometimes we don’t understand them.

I always (for the last 5 years) have my direct deposit in my account every other Friday by 5:38 am MST...but not today. After reading some reviews it looks like a lot of people have been having trouble with direct deposits showing up late. I contacted Netspend and they said the funds aren't available yet, and that they would email me with an update. LOL. I checked with coworkers and they've all received their paychecks direct deposited this morning. What's going on, Netspend? I'm not impressed.

I WILL NEVER RECOMMEND THIS CARD TO ANYONE! I JUST GOT MY DIRECT DEPOSIT LAST NIGHT AND DECIDED TO GO SHOPPING. I went to a gas station and used the card to buy gas and that transaction was authorized. I decided to go to Burlington Coat Factory and buy about $300 worth of merchandise, my card was declined 3 times. It was so embarrassing, I went to the ATM machine and they told me I was exceeding my daily limit!!! I never pulled any money off my card!! I called Netspend and they tell me it is an issue in their end. This is ridiculous, the money I work hard for I can't even access. I will be taking all of my money off of this card asap!! Don’t get Netspend if you don't want to be withheld to your funds!

I've had my NetSpend card for years and I love it. However, I’m trying to change my card information right now and I’m having a hard time doing it. I have to do it online, I'm not internet savvy. But other than that, I don’t have any problems with my card. The card I had before couldn't be used with PayPal and NetSpend can. I didn’t have a regular credit card and when we traveled, most motels would take this card over the one that Social Security issues. Plus, I get my money a few days early. I also get alerts every time my card is used.

Went to make a purchase and my card wouldn't go thru. Also went to an ATM to try to pull the money off to pay for my purchase and I still couldn't access my money!! So not cool, I will be canceling my card and going to a regular bank from now on. I should have access to my money at all times.

I have 4000 dollars in my account. Had fraud in it so I had to get a new card. A week later I never received my card. I was late on rent and told I couldn’t access my funds. All the money I had was on that card . After being lied to by many reps as to when my card would arrive and told to go buy another card and transfer the funds, I was still unable to access them. This company poppies me getting a Christmas tree for my son and presents. Literally ruined my plans for Christmas and cost me a 50 dollar late fee. I’ve never dealt with such a falsely advertised brand before who makes promises they can’t keep and supervisors who lie through their teeth to say what they got to get you off the phone. When I get my card I will be pulling it all off (for multiple fees I’m sure) and switching banks.

I filed a dispute with Netspend on 12/4/17 with Netspend. Mind you I’m a Harvey victim and lost everything so I ordered a card online which was right around Harvey. Never received the card so I called FEMA to see if my money was ever deposited on my Netspend card. Bam come to find out it was deposited 9/29/17. Mind you I never received the card. I also had my school refund deposited on 10/17/17 so I call Netspend to find out all my money was received. Not to mention someone had ordered another card and had spent all my money off my card a total of 1622.50 so I disputed it. They told me by the 18th I’ll get a provisional credit. Cross my fingers but told me they won’t have an update until 1/3/18. I was told it takes 10 days for provisional credit point blank period so I call every day for an update. I have my attorney on standby because it was government money that was taking.

I simply cannot believe what happened to me this evening. I'm in South Carolina, It's been snowing all day, the roads are in horrible condition, and my husband had to hunt for five hours for a Walmart (he is a cross-country truck driver) to send money home because NetSpend cut my card off with no reason and no warning and left me penniless with a simple "We will mail your $268 dollars you loaded THIS MORNING in 7-14 business days. I have had the VERY SAME NetSpend account for almost three years with no problems. Every swipe, every debit, every load, every ATM withdrawal over three years has benefited them and they cut our cards off and told us they couldn't tell us why..."It was the bank." My husband and I both have a card. Same account. He's on the road 85% of the 365 days in a year. He loads the card from the SAME states on his route, and it goes on both of our cards.

I will no longer use this service because of the terrible dispute process. Reg E with a normal bank is 3-5 days for provisional credit. Theirs is 10 days of having your money taken. Terrible. I will never recommend them to anyone or use them again.

I purchased this card because they said I could get my DD as early as two days. My employer released my funds night before last and here I am without any gas to get to work. I have called and called with the same answer "My funds haven't been received." Which I know is not true. I've investigated this company and as it turns out that the major complaint. No one gets their funds as told. I will be closing this account and seeking legal advice to recoupe my lost wages. This company is not consumer friendly. Another horrible company.

I went to a Chase ATM on Dec 3rd to get money off the card for rent because I needed to take off a large amount that I cannot get with cashback. The ATM machine had an error when dispensing my cash, which caused me to not be able to receive my funds, but Netspend still allowed the transaction to go through. When I called the number from the ATM machine, I was told to call Netspend. I called Netspend immediately and was told to send the receipt I received & I would receive a credit while the claim was being investigated.

They refuse to put 2 refunds from a merchant on my card and then say they did and I used the funds despite the fact I have proof of every transaction. When I question them, all are foreign and barely speak English despite being located in Austin Texas, they say I don't know how to read and proceed to lie to me.

My card was compromised when I made a transaction on 11/23 however they never contacted me until I called them 6 days later and told them my card was blocked. I then asked them expedite shipping on my card because I was in need of cash. They told me it would be here by 12/1. I called them today they have no record of the agent ordering the card and for some reason in the continental USA they can't next day ship. I've talked to 4 reps through the 11/29-12/1. Half of them promised me next day shipping. You don't receive your money two days ahead of time as they claim.

I bought NetSpend prepay card Visa from Rite Aid. I make a purchase online (Coach outlet online store). Once I realize they were a fraud Immediately call NetSpend to ask stop Payment, waiting online forever to speak with someone and they charge you 50 cent to find out about your balance. I ask if they wouldn't stop payment on the purchase I thought I was buying. I spoke to the lady she told me that she couldn't do it. I ask for supervisor, they both told me that they couldn't payment and payment was pending. I couldn't understand why they couldn't stop payment if the payment was pending. I'm out of the money I put on the card and refund. People, please care of what you are buying and purchase online.

I am very angry about situation just occurred with customer service today on November 11th 2017 at about 4:30 pm. I called to inquire about double charge of $5 on my card and the agent named Lau (or something like that since they are all from India or somewhere there) told me the only thing she can do is to block my card. I told her no because all my money were on this one card and tomorrow my direct deposit is coming in too.

My card was used to pay a bill to GEICO online without my authorization. I called customer service and the agent who name was Alice ** was very rude and unprofessional. She would not get me a supervisor at all. Said one would call back to no avail. I call back the next day spoke with Shelia agent number ** because she would not get me her last name, They sent only one dispute form and they are telling me that it's going to take 10 business day to refund my money. Very bad business.

I went and cashed my check at ACE and learned about NetSpend from there. It's convenient using the card to pay bills and do online purchases. I use the Direct Deposit and I have also used the reload locations before, but I don't normally do that. The card is okay, overall and I'd recommend it.

Netspend has become horrible. This is the second year I didn't get to have Thanksgiving with my kids. We have no family around. They tell you they don't have your money like we were boring. The next day when they're holding our money if I don't receive any payment tomorrow I'm going the BBB on them, also the Social Security Administration and I'm calling my lawyer. It is against the law to hold money. You're a system service. TSYS is what you do. Y’all will get our money. Set a date and give it to us. No you said once you get it we will receive. You guys are liars. I will no longer deal with Netspend ever again.

I called a little after 5 pm to have funds transferred because I still have not received the new card that should have been sent out weeks ago. I was told that it would take 4 hours to process because the account which I was transferring to was a temporary account. Four hours go by and I still don't have my funds. I call back. This time I am told that it will be Friday because that department closed at 8 pm and will not return until Friday. There's been an ongoing issue. I have had 2 paychecks deposited into this account and I don't have access to them. And no one at the company is on the same page. Every time you speak with someone, there is a different story. As a consumer this is very frustrating.

Last week we discovered that my significant other - Wendy ** had her Netspend Card blocked for no good reason. We called Netspend customer service and was told that it was Bancorp Bank's doing. We got a toll free phone number that later turned out to be bogus. We were told that we had to send them a copy of Driver's License or SSN or Utility bill to an email address that turned out to be ‘spoofed.’ I firmly believe that their Customer Service is Not supposed to do customer service. We finally got a valid email address and fax number so I sent the information by email AND fax. Netspend claims to not have received it. I wonder if people couldn’t get a job at REAL bank!

I called the customer service line and explained that PlayStation had accidentally charged my account due to my son using my Card on the account previously. The merchant said that they would refund the $25.99 in five days. I called Ace Elite customer service and explained this to the customer service representative and asked her if I could just get refunded immediately since the charge was still in pending status.

DO NOT GET A ACCOUNT WITH THESE PEOPLE!!! I have a ACE Flare account... I called and spoke with a representative and informed her that I was 9 dollars short on a transaction that was supposed to be going through and that I paid this with my account and route number. The representative informed me that my transaction would be covered. Alex the name of the representative told me that my transaction would go through and would be covered... However when the transaction went through they did not pay it. I called Ace flare and informed them of this situation and also informed them this was for my rent and I will be Charged a 35.00 return fee do to their representative informing me of false information... They repeatedly told me that my transaction didn’t go through because I was short 9 dollars.

We were evacuated from Florida during Irma and stopped in Tenn. to get a room, lo and behold NetSpend found it appropriate to lock our card and never refunded the 250.00 to us. Was just lovely being stuck with a small child and my grown son with no way to pay for the room or anywhere to go. Thanks NetSpend, enjoy the conversation with my attorney. Tried to resolve and they told my son they are keeping the money and to throw the card away. Then said they would send a check and never did. This is theft.

I had a checking account but I wanted to cash my check faster. Somebody told me about NetSpend and I’ve been with them for years. NetSpend is great. It’s as good as any debit card from any bank and I pay my bills with my NetSpend card. I use the direct deposit and my social security checks go in there. I’ve talked to NetSpend reps on a few occasions and they’re very polite and helpful. I’ve had money taken out of my account by somebody who hacked into it and got my card number. I emailed NetSpend and they worked with me to get my money back. I also had other issues that NetSpend helped me with so I would highly recommend them to anyone. I got some people over to NetSpend through me or through someone that I told about.

I deposited money at the store when I first got the card. Went home to activate it and as soon as I did that I get a message saying I'm locked out of my account. I called customer service to asked what went wrong. They were very hard to understand and very rude and had bad attitudes and hung up on me. My card was active after that. Then I tried to make a direct deposit from another bank to the Netspend card. That didn't work. I got another message saying my account was locked out again, so I called and got the same results. Someone very rude with attitude and very hard to understand and they hung up on me again. They asked me a bunch of "Security questions” that I was never asked before so how would I or the people asking them know answer. I am now behind on paying my bills. I will never use this service again and will strongly recommend other to do the same.

I've had this card for almost two years now and use it for my direct deposit. For the last month I've noticed I no longer receive my deposits up to 2 days before my payday! The last payday I received the deposit late the night before and prior to that on my ACTUAL PAY DATE!!! It's frustrating when you call customer service to inquire and they try to brush it off on your 'payroll department' having not sent the deposit yet. What's more amusing is that I work directly with payroll and know it always processed (3) days ahead of our payday!!! If this company no longer offers 2 day early direct deposit PLEASE state this and UPDATE your website!! This is false advertisement and I'm truly ready to take my money back to Rushcard!!

Overdraft protection, I thought it was for me the account holder. But it actually for other's business that have access to your account. In the past if a company charge my account and there's no money in the account, they will receive their payments when the direct deposit showns. Now I'm getting overdraft fees from everybody. They say the overdraft for the account holder. That's a lie. They made 45$ in two weeks in fees. I'm looking for another's bank right now.

I've been a customer for 5+ years with Netspend. On Nov. 11 Comcast took an unauthorized payment of 225 dollar payment off of my card, and there was only 62 dollars on there. My first issue with that is how were they able to take that much and it wasn't that much on the card? I called Comcast first and was told to call my bank. I EXPLAINED to the rep that I had a negative checking balance, but I have 300 dollars in my savings and could I just use my card at the ATM to withdraw funds because I have bills that are due. I was informed that the only way to get the funds would be to transfer the to the.

I was getting my money through the bank and then I decided to try half of my check to go with NetSpend and half will go to the bank. Somebody tried to get into my account with NetSpend, but NetSpend stopped them. The person got the money but NetSpend paid it back to me. NetSpend investigated and found out who did it and they got their money back. From then on, I have all my money from my bank directed right to NetSpend.

Unfortunately I had my wallet stolen on Thursday, called to order a replacement that evening. The rep guaranteed I would have my card with all funds available on Saturday. LIES! He rushed the transition & gave inaccurate information. Ended up calling 5 times in 1 hour on Saturday, just for 5 different people tell me 5 different thing. Very unprofessional. Even the supervisors weren't on one accord. Closing my account monday. The quality of service is nonexistent. Completely unacceptable.

I started using NetSpend for my payroll almost two years ago. My work does paydays every other Friday. With NetSpend, I got my direct deposit every other Wednesday at exactly 10:11am (odd time, I know). 4 paychecks ago, I did not receive my paycheck at 10:11. So I got very worried. Instead, I got it around 4pm, which left me hungry all day, because I live paycheck to paycheck- to the exact day. The next paycheck, I did not receive at 10:11am, or at 4pm... I got it 8pm- which left me with no money for my electricity bill that was scheduled to be disconnected if there was no payment before 5pm. Last paycheck, I still had high hopes that I would get it at 10:11 and it was just a problem the company was dealing with, but no. I did not get it at 10:11, 4pm or 8pm... I got it Thursday morning at 4am.

I entered the wrong password for my online account, and got locked out. Called customer service, tried to straighten out password situation for online account. For some reason they had the wrong email address on file, but was not my fault. They would not unlock my account leaving me unable to pay my bills the following day. Customer service Representatives do not speak clear English. Very hard to understand. Extremely stressed out, as I have loaded this card and needed to pay bills and now cannot. Over their mistake. Also, loading the card with funds went from $3 per load to 395 without any prior notice.

I purchased a Netspend card. They seemed alright, used it for about a month and decided that I would start making online purchases with it since it would be safer to use. Well I got ripped off for $500 on an online purchase where the merchandise just never showed up and I got scammed from a Chinese company. I filed a dispute with Netspend and they're denying the dispute and said that it would take over 6 months to get it figured out. I'm warning everybody do not use this Letty. I have other prepaid cards and disputes have been very straightforward and simple and usually take about 10 days. These Jokers are saying that it's going to take almost 6 months which is unacceptable what they're doing is planning on not paying my money back when I use their card as a safety net. Stay away from Netspend.

Everything's good with NetSpend. It would have been perfect if I have a $200 overdraft limit instead of just $100. But I've been paying my bills online with it and it saves me a lot of time. I have also gotten ten percent off the Starbucks coffee.

NetSpend saves a lot. I get my paycheck deposited on there and when I get my taxes done, I have taxes deposited on it as well. They only charge me $5 a month, which is cheaper than RushCard and everybody else. They have been helpful when I have problems, and they have refunded my money when I dispute transactions. Also, right now, I'm a single mother of two girls and I could pay bills over the phone, in the comfort of my home and still watch TV. I didn't know that until my job made me go direct deposit. It's just way better. However, I had one problem. Last year, I got money orders for at least $300 which was a payment to get my car fixed. I didn't want the receipt but NetSpend said I couldn’t get my money back because I purchased them getting the money order.

I needed my money to come two days earlier so I can pay my bills a little sooner than usual and I appreciated Netspend for they gave it to me two days before. Plus, it was good that they really work towards fixing and handling the disputes I had. I also get a low overdraft when necessary as long as I know that I get to pay them back. My checks go directly on deposit, but I go to 7-Eleven and reload a lot and it’s been easy. I’m still in the process of waiting to get an answer with their team for I had to call multiple times because there was something on my account that kept attaching it and I was no longer with them for few months. They were allowed to withdraw money out of my account. Other than that, I like Netspend that I referred a few people some time ago.

I filed a dispute on Sept 28th and was told my 1st update would be on Oct 27th. I thought that was a little long in the 1st place because according to Reg-E I'm supposed to receive a provisional credit after 10 working days. So far nothing. I'm getting extremely irritated with this company. Somehow they think they are above the law. I'd really like some answers and I'd like my money back. This was a PayPal prepaid card.

I applied to get a Netspend visa card because of the mobile banking and the ability to cash my paycheck with my smartphone and load it on my Netspend card. I have had my card for over 2 months and have never been able to use this feature. I have called Netspend customer support and emailed them. I was given INGO customer support number to call to get help as it keeps telling me they are unable to verify me. The INGO number is USELESS. It sends you back to call the same number and you never are able TO TALK TO A HUMAN BEING. This is the reason I got rid of my Green Dot card. If I have problems I want to be able to talk to a human and get the matter resolved. IT WON'T HAPPEN WITH NETSPEND OR INGO. 2 months later I have decided I will go with a different company and different card. For the money we spend on fees for this Netspend INGO BANKING card they should be able to hire a human being to fix their problems. Don't waste your time or effort with Netspend just find a better card with great customer service.

NetSpend can be used like a regular banking card and we have to keep track of what we spend, but it’s more efficient than the traditional banks in many ways. Sometimes the direct deposits come sooner and that comes in handy. If there’s a holiday, we don’t have to worry about a delay. With the banks, sometimes our direct deposit will come two or three days later. NetSpend is just as efficient to be able to pay stuff, use as a debit card or pay our bills online.

DON'T GET THIS CARD!!! I got this so that I can more safely shop online and didn't read much into it, my bad. In the last month I have gotten $64 in fees, just for using the card. That doesn't even include the $3.95 reload fees. So I have probably spent around $100 in one month, just in fees. I would have been better off keeping my money in my bank and risking fraud. I could overdraft my bank account 4 times and have less fees than this stupid card. I am a reviewer and will be posting my review everywhere to warn people about this scam to steal your money.

No one speaks English and my direct deposit is not in. They claim to be receiving end only. But never have answers to any questions and if they do you have to have the agent repeat it several times. My money is hard earned. I don't like to have it held up. Pissed off to the fullest.

I bought one of their debit cards and loaded with $325. Then I went online and created an account and put my daughter's information in because the card was going to be a gift for her on her 16th birthday. I accidentally put the wrong birth year in and when I called to try to get the card activated they refuse to help me because I wasn't the primary card holder. So then I had my fifteen-year-old daughter call them. She provided them with all of the information and they said they didn't believe her and refuse to activate the card. I am now out $325 because not only can I not activate the card but I can't get a refund because they insist that either myself or my daughter are the proper owners of the account. Both of the representatives that we spoke to barely spoke English.

I get paid Wednesday night at 12 am. It’s now 6:22 am and still no deposit. I have bills to pay. It sucks. Customer service isn’t open until 9 am my time!!! I JUST activated this card for my part time job payroll. Horrible.

I have had direct deposit thru Netspend for almost a year now. My paychecks have always been on my card by midnight (2 days early - Wednesday night). It is now 4:33 a.m. & still have no $$. My co-worker got her $$ at 10:30 p.m. last night. Why haven't I got mine yet?

NetSpend was the best one to meet my needs. It's made managing my finances a lot easier and it is very convenient to use in paying for things online. When I call them for anything, they're very fast in getting back to me if there's a problem. And when somebody tries to use my card, they always contact me. They have been great and really respectful. NetSpend is the best card around for prepaid debit.

ATM recently on 9/25/17 took my money when I was trying to withdraw money. I went to the bank & they said I had to contact NetSpend. So I did & they have been giving me the run around since. I have to wait, wait, and wait. It's been a month now & I still haven't got my money back. They say I have to wait for a update which I have & still no money back on my card. I do not recommend this per pay card to anyone. This is nonsense to have to wait this long for $100. When you call they all say the same thing "wait for a update". Supervisor is no help either. Stick to the REAL banks not the per pay. When you have a problem you will not get the help you deserve.

Never load money onto your card without making sure there are no discrepancies with old accounts. They will tell you they'll send a check to refund your money. When they shouldn't send you a card in the first place knowing you had an account before that's 4 years old with an overdraft. Thing is they said I had two accounts with the same overdraft amounts. That's really suspicious to me. Never will I get another Netspend card or refer anyone to use their cards.

I have 7 children going through a tragedy due to the worst hurricane in the nation, Hurricane Harvey. I received direct deposit from FEMA due to the disaster. It’s Sunday. We are hungry, no gas, no food. Netspend put a lock on my account closed it for no reason. I’m staying at a hotel with no address but yet they saying they want to mail out a check if I send it documents I have all the questions for security reasons. Still no help. I will be contacting the government/FEMA also my attorneys. I do not recommend anyone to deal with this company ever. It's all a scam after speaking with several others and reading other reviews with the same similarities.

Netspend offers direct deposit up to 2 days before payday - I am so upset because throughout my entire experience, I have received this offer once. How inconvenient and today is my payday (6:15 am); I still have not seen my money yet. Also, the holds or pre-authorizations takes forever compared to other card companies to release or reverse (been almost two weeks now). I am very dissatisfied with the experience. The company should have the customer's personal interest in mind. I work hard for my money. I should have quick access to my money when I need it when it is supposed to be there! It's time to consider another company period!!!

I put hundreds of dollars on a Netspend card thinking it would be no problem to set up and use. It was a huge problem. Netspend had locked the card and I was unable to access my money on the card! They essentially stole hundreds of dollars from me. Whatever you do, NEVER I repeat NEVER BUY a NETSPEND PREPAID CARD, if you wish to use your own money.

With NetSpend, I get paid two days earlier and I'm able manage my finances better by making more money. It's convenient for everything except Uber and Lyft or X, since they don't allow to use NetSpend card to do that. Apart from that, I've called them about some small questions and they've been awesome. I'll recommend NetSpend but not for Lyft and Uber users.

I like the way NetSpend does things. I get paid two days earlier and it's just great, so I decided to stick with them. My direct deposit is with them and that makes things a whole lot easier. I also appreciate what NetSpend did for me with that cable company case. I don't carry cash around much and always use the NetSpend card because they don't even take a day to clear, while some other debit cards take one to two weeks. Everything goes through it. They provide outstanding service.

Setting up the direct deposit with NetSpend is easy, as with my company it’s easy to go in and put information for a direct deposit. I then am able to conveniently pay bills rather than go in and get money orders. However, NetSpend wants you to do everything online and some people aren’t internet savvy, so to call in and talk to a representative and then get charged $.50 is money poaching. There's also a language barrier when you call their reps sometimes so you have to ask them to repeat what they're saying multiple times.

My husband and I have been in contact with Netspend's Reps & Supervisors regarding transferring of funds or difficulty in doing so. We were giving SEVERAL DIFFERENT REASONS from several different Reps and Supervisors. We were also spun back into the automated system and hung up on. Our issues are still unresolved. HORRIBLE CUSTOMER SERVICE!!

I've been with NetSpend for years and I would definitely recommend them. I just got a new account with them and so far, so good. Aside from the benefits of saving, having a direct deposit helps a lot and it's there when you need it. It also helps you be more disciplined. Aside from an unauthorized transaction, there wasn’t a time when I didn’t run into a couple issues, but they ended up resolving those. However, sometimes it's hard dealing with their customer service reps because they have a different language. They have a hard time understanding what I'm trying to explain to them.

I love my NetSpend card. I've had it for about 10 years now and I got a bunch of people to get NetSpend cards as well. I just never got the $25 because I didn't give them the referral number because I didn't know how to do it, but that's fine. The card's pretty convenient. I use it for paying my bills and online purchases. I do direct deposit and know when my check hits. It's online, and I got the app on my phone. I just put my username and password in and then it pops up. It's just when I first got it, I figured my money would hit at the beginning, like after 10:00 at night. But now it don't hit 'til after 10:00 in the afternoon.

I was given two options to activate my card. Either by going to the activation website or by calling the number on my card. I decided to activate it online and I was given a different phone number to activate my card online. I called this number instead of the one on my card, and I was put on the phone with a representative because it claimed my SSN was wrong. The guy couldn't verify that my card was my card, so all I could ask is "Why would the website provide me a number to activate someone else's card"? I found this out when I called the actual number on my card and got it correctly verified.

I have already sent an early, extra, un-needed payment to a bill in October 2017 to put myself ahead for that bill. All was well two days ago when I checked that bill status and had also monitored my Netspend card, everything was as it had been for many days. My bill was not due next until next month, November. This morning, Oct 12, 2017, a couple of days since I had checked things for either of these accounts, I notice a deficit on my Netspend card caused by two identical, supposedly auto, authorized payments, one day apart for the exact same amount, yet I did not set up auto bill pay on my NetSpend card, nor choose in this bill site to pay things there automatically.

Netspend picked my SSI and with it, I can get my direct deposits earlier. I also use it to pay bills and make online purchases once in a while. However, when I order for my daughter's milk and stuff online, they won't let me pay. I had to call them and it was inconvenient. This has always been an issue, so I stopped ordering anything online and just take the money out all at once and put it on my mom's card so she can order instead. Also, they don't have a bank where I can get money out without getting charged. I've told a couple of friends about Netspend but because of this extra charge, they would rather stay with a regular bank account.

I was with Netspend for about 8 years. A couple of months ago two unauthorized overseas signature debit purchases were made with my card. I called immediately, and was told I had to wait till it cleared until I could dispute the transaction. I went through the motions, and they investigated it. I just knew they would find it fraudulent. To my surprise however they ruled there was no error, so my family was out 213 dollars. I have never traveled outside of the US, and in between the 2 overseas transactions I purchased gas in Oklahoma, evidently that wasn't enough proof. I've dealt with fraudulent transactions on other cards, and have never had this happen. In my situation a company I was very loyal to have my money away to the thieves. Not to mention 3 times out of 4 that I've called customer service I've been hung up on. After looking into others' complaints it turns out this happens often.

My husband's on disability and he got Netspend when he saw on an advertisement that he could get his disability up to four days earlier every month with it. He did it for a couple of months and it worked out great. So I signed up as well. I've been using PayPal, which is NetSpend, for six years now and my experience has been wonderful. I use it for everything. I use it for direct deposits and to pay my bills. I also get my paycheck on it and I get my money two days earlier than everybody else at work which is amazing. I get a text message and an email anytime my card is used. If I want to make sure I don't spend a certain amount of money, there's a savings account. I just click once and move money over. And even if that money is only in that savings account for 10 minutes, I get interest on that at the end of the year. In January, $35 appeared on my account and it was the interest from all of the money that I had switched back and forth.

I needed my paycheck a little early and wanted it set on our rent. Netspend told me that they'll have the direct deposit two or three days before my payday, but it took an extra day for it to get in there. Other than that, I like NetSpend better than other prepaid debit card providers. I manage my finances on the phone. I just call the bill in if I need to pay and I can also make online purchases with it.

I do like my Netspend premier prepaid card. It’s a lot cheaper than going to a check cashing place and then taking 2 percent of my check which was around 40 dollars each time. I’d rather pay 5 a month. The reason I gave it 4 stars is because the only feature I noticed this card doesn’t have is on my iPhone this card isn’t compatible with the wallet app so I can’t just scan my phone to make a purchase. That’s something I do use a lot which is why it’s a 4 and not 5. Otherwise love the card. Anything you can do to fix this?

I was working for another towing company and I needed something to get my direct deposit. I was looking around on the internet, Netspend popped up, and I gave that a shot. I have a separate bank account that holds all my money for my bills and then everything else goes on my card, so I know that that is my limit. The other positive thing is that I get $5 in there if I need a little couple extra cents to buy something and they don't give me overcharges.

I'm thankful to have NetSpend and I like their cards. I have their ACE Elite NetSpend, Western Union NetSpend, and the regular NetSpend. I've enjoyed using this company and I haven't had any problems with them. They help me keep track of my finances a little better and the direct deposit is excellent. I also like the app that has the checks that come in. I can download the checks right there on the phone and I don't have to go anywhere to get them cashed. One time, I had to call them for a discrepancy towards my card and they went ahead and handled everything. They got back to me about it and had me do what I needed to do. It was a great experience. I've turned a couple of my family to them.