Netspend Reviews

I called immediately upon receiving those two fraudulent attempts of theft from my account. I first spoke with the agent answering the phone. I then spoke with a supervisor, both of whom were inept. I asked to speak to her immediate supervisor and was given a manager. The manager explained that all I had to do was call the toll free numbers to these companies, and upon receiving the confirmation codes and cancellation numbers from both merchants, to then call right back, and upon receiving that information, they would immediately put back those two amounts of $92.78, and $92.89 immediately back into my account since these were fraudulent transactions.

I tried several times to view my account from online. Never been able to get it to load all the way and it is very frustrating to have this happen. I have also sent in a complaint letter by email and customer service speed was rather **. I am not happy that I can't check my online account. If I want to have to call a bank for info on my account then I would just bank with a bank in my county and state. I don't ask for much but fix this problem because who knows someone could be stealing my info if your servers are at risk and that could be a lawsuit too.

Lost my Netspend Skylight card, so the person over the phone tells me to get another Netspend card and they can transfer it. Nope! You have to have a Skylight Netspend card, so not only did I have to cancel the card I lost, they cancelled the card they sent me. I usually just deposit the cash from the card into my bank account, but now it's going I'm going to get a card that doesn't work, can't use the money that is mine to pay my rent, I don't have enough money for my groceries and the best thing the customer service person could say is "There is nothing we can do for you". They asked me if any friends or family use the card, no they don't and no I will never suggest using Netspend. I have 30 dollars until my new card arrives. Thanks Netspend.

I attempted to use this company for online purchases, pay certain bills, etc. My last name is only five letters...FIVE. I had them repeat my last name over six times to ensure they had it correct, as they have trouble understanding English. I also used the good ol' army lingo such as alpha, lima, tango, etc. to spell my last name. Needless to say, I have received TWO different debit cards from them, when my name was to be corrected AFTER THE FIRST MISHAP, yet the second card was incorrect as well.

I've had a Netspend card 5 years and never had an issue. I had an Elite card, but Friday Sept 1 I was offered the Flare card, so I switched and was told all my Elite cards are now inactive so shred them, which I did. What I wasn't told is any funds transferred to my Elite card AFTER the switch would take 1-2 BUSINESS days to access. This is a holiday weekend so Monday businesses are closed. It's also the 1st of the month so most bills are due. I called Saturday Sept 1 about why I couldn't access my funds that I could previously see on my text as being available on Friday Sept 1 and this was when I was first told about the 1-2 business days.

I lost my Netspend card where most of my money is deposited. It fell into the console of my car. When I called Netspend to have the last bit $900 transferred they informed me I had hit a magical limit, and I would have no access to my money until my new card came. 10-15 days. So in the meantime what do I tell my bills? My son who starts school Tuesday and needs lunch money? My family that will not be going on our traditional trip to the state fair? My gas tank when it beeps at me? And worst of all, when I require a medication refill because I am terminally ill with a rare brain disease?

My father passed away on May 15th of this year. He was a Netspend user and when he passed there was a card with $800 balance still available. After my first call to customer service, after having to tell the agent 3 times that my father was no longer with us, I was told to send in a copy of the death certificate and a check would be issued. Fast forward 4 weeks and no response from Netspend, I called customer service again and this time was told that they were still processing the documents and someone would be in touch.

I have been a loyal customer to these people for over 3 years. Have never had a issue before. Now suddenly I can't get my money and no one has anything to say. My company has issued the voided checks so I'm sure they sent my money to the bank and Netspend claims they have no clue. A VERY BIG INCONVENIENCE! On top of that the representatives are rude and sarcastic. They don't care! DO NOT BOTHER WITH THESE PEOPLE!

I am posting this review as a warning. If you’re considering using NetSpend, I highly urge you to look elsewhere. I had an account with NetSpend for approximately 3 years. My account was compromised multiple times. In the end, I came to the conclusion that someone or multiple employees of NetSpend were responsible for the theft of my identity and over $1,000 dollars. Their customer service department all but refused to help me each and every time I had to call. The fraud department is literally where this company commits fraud. Over the last year, my account had been compromised 5 times despite the fact that in order to make any changes whatsoever to my account a call had to made to my cell phone. This is the highest measure of security that exists at NetSpend. This never happened. Each time my account was compromised, someone was able to change my pin and home address.

I bought a Netspend debit card to make a purchase over the internet. They advertise on the package that it is very easy to use. However when tried to activate the card over their webpage, it stated that an error was encountered and that I need it to call their so called Customer Service. You are on hold forever, and when you talk to somebody, they can't help you. So you ask for a supervisor, they put you on hold for another 15 minutes, and the same person comes back and states that the supervisor is not available. Tried to login with the made up username that you filled in and it states that the account is locked and to call Customer Service. If you buy a debit card, you should be able to use it, as soon as you call a number and key in the account number. There is no need to provide your name, address, social security, and phone.

My son received one for his birthday as a gift. He tried to use it but it had to be registered. I was told I had to fax my social security card and driver's license in order to activate it. I refused to give my information out for a 30.00 gift card. Today was the last straw. They said 0 on card because they charge 5.00 maintenance fee per month. They literally stole a kids birthday money. Shame on this Company. Shame on Stator Brother's for selling them in their stores.

I would like to thank you for the prompt attention to this matter. I have never had an issue with my account/card since I have been with NetSpend. The 1st two customer service reps were very helpful in this matter (one on 08/22 and then 08/23). As the first two Reps could not dispute the charges at the time as the transactions were pending. The 2nd Rep explained to me that she put a hold on my card so it could not be used, obviously. She also told me that she ordered a card to replace it. She also explained that the card would take up to 2 weeks (gave me an ETA of Sept. 5th) for the card. I was so distraught about the whole situation I was going through, I just accepted the fact. She explained that I should keep an eye on the (2) transactions & wait until they go through and call back to dispute them.

I have had a Netspend card since July and it has been hell ever since. I had a temporary card through a check cashing place and it was a Netspend card and that was fine. When they sent me a permanent card it was fine at first but it was accidentally reported stolen. So they sent me a new card now I can't activate it to access the rest of my money. I want my money and no I don't want it sent by check!

I've been using my Netspend Card for a few years now. I was offered the card via TurboTax and have liked its features ever since. I've even gone as far as opting to have my direct deposit payments routed to my card. BIG MISTAKE!! Apparently, Netspend has the worst customer service. When it comes to helping customers, they choose to treat them like scum instead. From my perspective, it seems to be easier for them to place a customer on hold for over an hour and let the call drop than to help the customer. After using their service for years, I found myself in a compromising position when the magnetic strip on my card stopped reading.

Received a loan for a home construction project. Money is on a NetSpend MC. Ordered lights and was on back order. Called and canceled. Received cancellation number. NetSpend will not give my refund back which is over one thousand dollars. Did everything they ask me. Home Depot said they never took money, canceled order authorization 9 minutes after requesting. They told me if I would get Home Depot on a 3 way call and they confirmed that then in 6 hours money would be released. I did that. Then they wanted Home Depot to send something on letterhead stating that they wouldn't collect. Home Depot said they never took money, so they didn't have anything to send.

The only reason I used Netspend is that I completed my taxes via TurboTax. My first experience with TurboTax and Netspend was satisfactory. I had no problems whatsoever. I completed my taxes via TurboTax this year and again opted to have the funds put on a Netspend card. This year dealing with Netspend was an ABSOLUTE disaster. The card was sent to my home within a reasonable amount of time. The problems arose when I tried to activate the card. I spent over an hour trying to explain the purpose of my call with individuals that were overseas and who could barely carry on a conversation with me. They do try to stick to a script and then the language barrier was TERRIBLE.

I received a call from Netspend Fraud Center about a questionable charge appearing pending. Advised the rep yes, it was so they cancelled the account immediately. It was also the same day I had auto repairs done and was therefore left without a way to pay the automobile vendor. First rep wasn't listening to the urgency of my situation--paying the vendor. Requested a Supervisor thinking the upgrade in title would mean more solutions created on their end. My solution was paying the vendor. (By the way, stop giving basic reps titles Relieving Supervisors, who only give a loquaciously worded "NO.") This person Candace **, instructed me to get another card and do a transfer of funds and THEN the payment could be made to the auto vendor. She was also quite combative, introducing irrelevant account info, which seemed to cloud the conversation and give the illusion power and knowledge in the process.

I’m doing my taxes on TurboTax and it gave me the option of putting the money on a card and I co-opted for that. At the time, the NetSpend card was something that was a good fit for me but I've been with them for over 10 years now. I had since kept it only because it helps me from a budgetary standpoint. I put a certain amount of my check on that card and that’s my spending money. They also had something similar to a cash back thing for when I shop at different places. They had it with Starbucks a couple months back and I had to go and activate the card, then I got a certain percentage back on my card for using it.

I've been with Netspend for a very long time, but this weekend I have had enough after calling about an ongoing issue with them. I had two cards on my account. One with my name and one with Hubby's name on it. When his expired I had to call and get a new one. It came in mail with my name on it not his. This has become a year long issue trying to replace. It with his name, still not resolved for sure. When I call they send me to a different dept (so they say) which really sends me back to the select menu you get when you call them. I Asked to speak with a supervisor I was sent back to the select menu, ask to speak with someone in the USA, yep back to the select menu. Unbelievable horrible customer service. Should say -five for star.

I used NetSpend because of how they offered to have customers get paid two days in advance if they have their direct deposit on the card. It was very easy to pay bills and make online purchases with my NetSpend card, and it was just like if I had a credit card. I've also used the reload locations, but it was very rare for me to do that. In addition, I earned points when I was on the website and that was really cool because I used the card on a regular basis, so it was nice to be earning some benefits from it.

I've been with Netspend since October of 2016. I received this card from my job. It's how we are paid. The 2nd week of August I accidentally broke my card. I called to have a replacement card sent to me. I TOLD the agent that assisted me my card is not stolen or lost I only needed to replace broken card. I was told there would be a 5 dollar fee and I'd receive my card in 7 to 10 days. I got paid that very day. At no time was I told they would hold my paycheck for that time. I TOLD them it's NOT stolen or lost. I go to grocery store. My card won't work. I try pumping gas. My card still isn't working.

I would not recommend Netspend Reloadable Visa. I have always used these visas (from other companies) to pay bills online. The first time I used Netspend will be my last. After I used the card to pay my TV bill online, the payment never made it to the consumer. Netspend online dashboard was showing as a pending transactions. TV company NEVER received any payment. So when I called and explained the situation, and tried to cancel the payment completely, have the money refunded back to my card, I would try again. Well, Netspend is making me submit over the top documentation saying the payment was canceled by my TV company. This is the part I don't get. If I cancel the payment, and the TV company attempts to take out, it will be flagged and not go through.

It was 2005 when I decided to try NetSpend out. My husband had it and told me that I would get my check earlier with it which is what I wanted. I also had issues with Bank of America when my wallet was stolen and they try to charge me like I still have the card instead of reimbursing me the money that was taken out of my account. So I took my money from them. NetSpend's customer service reps have always been nice. They get the information they need and take care whatever needs to be taken care of.

I bought this Netspend card thinking it would be a good additional way of spending for my business. When I called to activate the card, a lady came on the line explaining that'd I'd need to mail in documents. Okay. I get that. Then she asked my full social security number (after already verifying the last four digits) which - according to NetSpend OWN advice one never gives up on the phone. She didn't have any answer why. It sounded shady and I hung up - just like everyone says to with phishing scams.

Please accept my sincere appreciation for getting my account verified. Although there were some initial issues, I have found all company workers to be consummate professionals. There were initial issues that were resolved by and through very good customer service including corporate which assisted in resolving same under my time constraints. In brief, I am looking forward to a long term relationship with NetSpend.

I have been with Netspend for about 2 years now and haven't had any issues so far! I don't a regular checking account. I used to but messed up with it. This is much easier for me. It's actually helping me to manage my finances better. I like the budget plan. I have no problem with the fees. I love the design on my card it has a peacock feather! I will likely be using Netspend for a long time!

I wanted a different type of banking experience where I could get my check a little early. I went with NetSpend and I haven’t had any problems with them. I'm getting paid a little earlier. I'm also able to pay my bills with it and it's convenient doing so. The reload locations are close, but the reload is a little expensive though. Nevertheless, I like the service that NetSpend provides. Also, the NetSpend customer service team has been fine whenever I need them. They are polite.

NetSpend can get me my check two days early. Since I've been using my NetSpend card, I know exactly what I'm going to get and what I need to take out. So it's been good. It's also very handy. I use it to pay bills and make online purchases and it's very convenient. I also use reload when I have extra money that I need to put in there and it's easy finding reload locations near me.

Years ago, I was going through some financial hardships and to have a Visa card to purchase things normally without getting into debt was a huge plus for me. NetSpend has been like a regular bank but prepaid and had a lot of restrictions. There’s also no interest rate and I don’t have the ability to overspend as I would on regular credit cards. It keeps my budget intact. The improvements were great so it keeps me balanced on what I'm doing and I’m a strong proponent of it. I like the new additions that show where money is being spent. I also have the ability to send money to my family if I’m out of town and since one of my family members has a NetSpend, I can share money that way and pay bills online. It’s been a huge benefit and it is convenient. I don’t have to go to get money order or go to the bank to pull out money.

I've had Netspend for years and this is how they do a loyal customer. I had a direct deposit put on my card August 9 2017 at 7:07 am at 11:00 am. Netspend took the funds back and along with it the money I had already on my card before the deposit. Then had the nerve to lock my account. My card does not work. Customer service told me by the end of the day Wednesday I would get it and nope still no money. I'm now stuck with overdraft fees at my regular bank because I never received my direct deposit which covers my online bills. This is ridiculous and unacceptable. If I don't get my money by today I'm filing a police report and calling a lawyer because they stole my money. I got my pay stub that states they received it but yet I don't have any access to.

This is a ongoing issue in which I reached out to social@netspend today and upon response, I'll update: When you first call Netspend/Ace Elite and the automated message tells you that your security is their top concern but that is not the case. When my information was stolen in January I called and had my card cancelled and informed them of the situation and that could my account be notated but someone was still able to open up an account with my information. I found out had the account sent to the fraud department but my account was also cancelled without me knowing which put me in a financial hardship.

The last time I called Netspend, I was not very happy with my service. The person I talked to had a very heavy accent and he was rude. He asked me why I was asking about the virtual card. The reason I was asking about the virtual card is that I don’t like people knowing my card number. So, it helps if I can use the virtual card. Lately, I haven’t been able to create a new virtual card and I didn’t know what was going on with the website. I told him that the last couple of times I’ve tried to go on and create a virtual card, that option hasn’t been given to me. Most of the time I can’t even get to the virtual card website. One time it popped up to a virtual card and all I saw was the virtual cards that I’ve already created in the past. I cannot create a new virtual card and haven’t been able to do that for a month now.

I bought the card. Tried to activate my card and they wanted a copy of my DL, SS card, A bill. I said no. They said they would refund my money in 7 to 10 business day! NOTHING. Now they said they would track the check down and put a hold on it, and another 7 to 10 days. I just want my money back but it seems that have stolen my money.

With NetSpend, I have my money direct deposited on the card. And I'd get the money two days earlier. I and the bank used to get into NetSpend all the time. Also, my family has NetSpend and we send each other money all the time. I can make online purchases but NetSpend put a limit on the card. It's an inconvenient process. If I wanted to pay a bill that is $500 something, they should let it get paid. But instead, they charge for the payment and get their portion so I can’t get my bill paid.

I've been able to manage my finances using NetSpend. For the benefits, I have a savings account and I've been able to use it to pay bills and make online purchases. Its very easy to use. I also utilize its direct deposit and their reload location. They are pretty close to where I live. Their representatives were very courteous, patient and kind. They have excellent knowledge and were efficient.

I have been with Netspend 2008 and it has never taken this long for a dispute almost 60 days. They say 45. We are past 45. I called an unauthorized the transaction the day after it happened. I showed them proof on my account were I rent another hotel room the afternoon of the transaction. They didn't protect my money. That's not fair.

I have an ACE Elite card through NetSpend and I’ve been doing good with it. I am working two jobs and most of the time, our bulk money comes to both of my jobs to direct deposit so I bring the money on myself. However, somebody got into my bank account and took the money out so I had to call their customer service and they resolved it in a reasonable time. But it’s happened only twice since I’ve dealt with them. They have also given my money back on both times. I take a side from them which is why I’m still with them. But if something major happens, then I'd stop dealing with them and go with somebody else.

My sister had a NetSpend card and I thought it would be easier to have money loaded up there because I can't overspend. They also offered overdraft and the fee is a lot lower than others. I am able to manage my finances better using the NetSpend card and it doesn't charge me every time I go to the ATM or swipe my card like most cards. I do direct deposits on it because they charge me through the money on my card with the reload location thing. The card is also easy to use but I don't like the fact that I have to pay to call customer service.

For 5 maybe 6 yrs things were fine. Then one day (27th of July) they said someone tried to use my husband's card for a $1.29 purchase online, so they locked the account. It's Aug 3 and we still can't access our money. Our paychecks are direct deposited on to this card, our rent is due and tomorrow we will acquire a 150 late fee because we cannot pay it because we cannot access our money. Our phones have been turned off because we could not pay them. We have talk to 4 different representatives 1 manager 1 fraud dept worker and have been disconnected 3 times during transfers to the fraud dept. I think we're getting the run around on purpose at this point. Could they be trying to take our money?

I had NetSpend for five and a half years. With them, you get the paycheck and the taxes two days prior and you only can spend what you got. The customer service told me I had the option of doing their $80 overdraft then I get 24 hours to put it back in there but when I went to the website I didn’t have that option. I sent an email on the website saying that I couldn’t access it, but nobody responded and I still haven’t got the chance to access it. Also, they only let me do it like twice and then that was it. That's probably why I switched to American Express because they were telling me one thing and it's totally different. The last two months, I had not gotten my paycheck when I normally get it either, so it's backed me up on my bills so I transferred to a prepaid with American Express.

Netspend is a trap for tourist. They pretend to have a Visa debit activable also without SSN. The call center is the worst call center I ever contacted. They activate the card in a way I can use. I try to close the account but the system say... "Could not send process request, please try again later..." STAY AWAY!!!

I called their phone number 5 times, they kept asking me for my card number which I never received, or my social, when I input my social it wasnt accepted. Somehow I finally got to a human, I explained to her that I never received my card number and it wasnt accepting my social, so she sent me back to the machine asking for those. I input my social again, and the machine said it was wrong, said goodbye, and hung up on me. All subsequent calls were hung up on.

NetSpend is the worst and personally I think they just crooks. They close my account down without me knowing, when I called to follow to see why the close my account was because I lost a dispute case. After battling with Ms. Ashley ** letting her know that I did not authorized transaction, and I showed her proof by Emailing her receipts that I was out of town when the transaction took place. I never received an email. I called numerous of times and have not received a phone call back. I lost $900 and they close my account and say I can never use net spend again.

I have not purchased anything from them or activated the card they sent me. What gives them the right to assume I need or even want one of their cards? I resent getting this as it had a card with my name and card number on it. I tried to call their customer service line, the only two options available on the automated message were either enter your card number or Social Security number. I did not want to enter either, first because I had no idea what the rest of the recording would do and secondly it's none of their business. If a person only needs the card number to get into an account who's to say somebody else picked your mail and started using that card with someone else's name and number on it. It's not like the USPS is always safe. I have managed to keep the credit card companies from sending me "pre-authorized credit cards". Now I have to put up with these people?

Netspend is a pain in the ass. I went in contact with them because I needed a bank account, but as soon as I find somebody else to switch my account over to I will be doing so because it had been three times my card has been improperly used by other people. They used my funds and Netspend has never returned any of my money that's gotten stolen. But they say they're FDIC insured and I'm just screwed out of money. Netspend thinks that is okay but that's not cool to me. I was in jail for one of the incidents and they didn't reimburse one dime. If you use it and somebody uses your card, you're not going to get your money back.

I have had to get three different cards due to unauthorized transactions on all two. Customer service denied dispute due to PIN number never changed. I didn't even know that I had one. Been lied to repeatedly. Three times to the issue of the check that had rest of my money on it from when they closed account and still waiting and on customer service telling me that there was no charge for money transfer to other Netspend card and there was and different customer service saying should get refer friends credit and other saying no. Also don't allow me to access my account so I can get my statements and appeal disputes decision. WOULD Not RECOMMEND AT ALL.

I’ve been with NetSpend for 10 years. I’ve had trouble every now and then with a few issues and they always seem to solve it. I use them for direct deposits and I don’t have to deal with the bank which has all these rules and regulations. Sometimes money was not being loaded in time and sometimes, it takes a little bit for the customer service team to get my issues resolved but everything’s okay. I’ve had more good than bad and I’d recommend them to a friend.

For the first time in over a year of being a loyal customer, I now have reason to find another debit card. The customer service is a sad joke. 1 out of 10 of their customer service representatives speak English. I actually caught one lying her teeth at me, and the so called supervisor was no better. The only message I got was them covering their butts because of their false advertisements on TV. The money was supposed to be there today, and guess what? It isn't! They liked and said SSI didn't post anything, and this was after calling them, and finding out that they did! Would you allow someone to work for you that lies?

I liked the fact that I get paid earlier with my NetSpend card and I’m able to save through its savings account feature. I have direct deposit on it which is a very easy process. I also pay bills and make online purchases with my card all the time. It's convenient. Dealing with the NetSpend team has all been positive as well.

Card compromised, first call to Netspend representative forgot to order new card. Second call requested a two day card, not eligible? Been with the company over 10 years. A new card sent out expect it 5-10 days, this is day 21. Third call, I was hung up on two times and the two day card was still being processed. Can I get a correct answer? Lastly I was told to go out and purchase another card for 9.95 and have my funds transferred. This is my fault, I should be banking with a real bank and not a prepaid service. BEWARE, BEWARE.

I'm a veteran & the VA tried to prevent me from using this mess but I insisted on trying it to get my funds earlier this month. I would highly recommend to everyone to stay away from NETSPEND. I was told my funds would be available today so I planned my bill payments on that info & now they are telling me between the 26th & the 1st.

Please I beg of anyone listening, do not use Netspend. They canceled a card on my account a year ago and has let someone use the card to empty my account. I have been with them 5 years and the last 3 months have been unreal. Their customer care do not speak English, their customer care has sent me messages pretty much laughing. I beg people do not use Netspend. Contact me. I will show you the information.

I liked Netspend because I've used them for my direct deposit and I would get paid couple of days early with them. But I had to cancel my account because when I called in to let them know that I didn’t authorize one of these places that pulled money out of my account, they didn’t do anything about it. They had my account information but there was nothing they could do. That was all I needed to hear and I left and got a regular bank account. I’ll never do business with Netspend again.

I file a dispute with NetSpend because my card was stolen and there was unauthorized transactions on my account. I reported the card stolen and filed a dispute on July 9. On July 21 I called and was told there was no errors found. I have spoken to nearly everybody even went as far as contacting the CEO Chuck Harris and filing a complaint with better business bureau. I work really hard for my money to have this scam of a company to not do their damn jobs. I will never refer anybody to this company. They are a complete joke and a scam that's why they are going through a settlement now owing customers over 56 millions in funds.

Terrible experience. I bought two cards as a graduation presents for high school graduating seniors. When their parents saw that they had to enter their SSN they called me and I asked for the cards back so I could return them to Walmart where I bought them. Walmart would not refund the money. I called the Netspend customer service number. It's totally automated and asked me for my SSN. I don't want to give it to them. I didn't have to provide a SSN to buy the card why should I have to give it to get a refund which by the way is IMPOSSIBLE!!! They want me to activate the card. There is no option to speak to a human. I can't get a refund.

I have been a Netspend customer for awhile and as long as everything runs normal there is not any problem. However, I had an issue with an unauthorized transaction. They immediately cancelled my card. I understand why but then I was told if I go buy a temp card they could transfer money to the new card. I went and bought a card and then was told they could not transfer funds until they got approval from another department. I was left with no money. Couldn't buy groceries, gas, anything. They left me stranded. I will be taking my business elsewhere. I will not be left with no access to my funds again. Thanks for nothing Netspend!

Purchased a Netspend card. Tried to activate it and it force me to have to call CS to continue with activating the card. They requested that I email them my ID, SSN and a home bill in order to get the card activated. I'm not the most easiest person to send that much personal information via email. There's got to be a better and quicker way to activate/validate this card. If anyone know of a solution, please share with Netspend.

I walked into a pay loan place, ACE Cash Express, and at the time, I was living in a house that I didn't know had toxic mold in it and I was spending a fortune trying to get everything right. I needed to go get a loan and I signed up for one of the NetSpend cards on the spot. Every other place with title loan had some crazy requirements to it and they wanted to do credit check. So I ultimately went to NetSpend because they didn't have any of that. They let me turn in my vehicle title and get a loan quick. I also like that I get paid earlier than I normally would with my card. My direct deposit would go through on a Friday at least and I usually get it on a Wednesday, which is great and helps out a lot. Their reps have all been pretty courteous too.

I am trying to resolve a direct deposit that went into my account that could not be verified. I had 3 total deposits and one could not be verified so they closed my account without notice. I had my payroll company void the direct deposit that could not be verified and my payroll funds are still sitting in my account. It's OVER $3000.00!!! I called over 10 times and got transferred around, was on the phone for at least 30 minutes EACH time and got hung up on each time I asked for a supervisor. I got a different response EACH time I called and half the time I couldn't even understand what the heck they were saying. I was told I would get an email with detailed instructions on how to get the money refunded to me, but that never happened. I haven't been able to get one decent answer on how to get my money back and it's been over a week already.

My wife and I have been NetSpend customers for about 3-4 years now and we've been happy with our experience this far. I would be happy to change my review to 5 stars if/when this investigation comes out in our favor. The other day my wife got paid and shortly after there was a person-to-person transfer of $1500 to a Robert ** (who we don't know). A little detective work and we found out that he's from Florida and he transferred the money and immediately sunk it into a MoneyGram or Western Union or something of the sort. The waiting period of 10-45 days is excruciating as our utilities are going to be shut off soon, not to mention rent going unpaid and no food in the house. I can see that most of these reviews are read by netspend employees so I guess I have an ulterior motive in making this review. Praying that someone is able to expedite this process somewhat.

I've been using Netspend for a lot of years. I needed something to put my payroll on and they have a direct deposit. It was also advertised that you get paid a couple of days early which was their main selling point. Its savings account rate is also nice and has changed a couple of times since I've first started but it has the highest savings account rate I've seen in 20 years. It’s also nice that you get a discount for using the card as storage. Even if I haven’t used it a lot, it’s available and it’s the other feature they have that I like.

I got a prepaid card just to not to be carrying around cash. The main benefit of using my card is receiving my benefits earlier than normal and they allow you to use your fund as soon as it's released to your account. I’m able to manage my finances better through the text alerts. They let me know when I spend something, what my balance is and not having to call and check it. I use it for bills. I enjoy my experience with them and I will continue to use it.

I was looking for a debit card and a prepaid seemed like a good idea. A friend of mine had Netspend so I got one as well and it’s worked out really well for me. I usually have a terrible time with checking accounts because I forget to mark down or check. But with this, I get the alerts and ad all the time so I check every day to see what’s there so if I miss something, I can catch it before it creates a problem. I also like the direct deposit because I get my checks always a couple or three days early. I also used to utilize it for shopping online and bills payment a long time ago and it seemed it worked for everybody but I had too many issues with it. One of my life insurance policies went along for three or four months and pays fine but then next thing I know, I’m getting a notice that I’m two months behind and when they try to run it, they get back an insufficient fund.

I’m in Connecticut with my fiancé from Jamaica. We are here visiting my mother a audit supervisor for the state of Connecticut. As you should be aware everything in America requires you to have a card, whether it's to purchase tickets for a concert, groceries, movie tickets etc. We saw that your Visa debit card did not discriminate against international customers. I am a citizen of America but because your card states that a foreign government issued ID would satisfy his requirements to use to card and he could activate the card. Now he sends in two forms of identification and now you’re asking for a proof of address. We are on vacation. We do not have bills being sent to my mother's house because I am not a resident here. I don’t understand why that is such hard concept to grasp.

This was by far the worst customer service experience I have ever dealt with. I could not activate my new card that had taken 4 weeks to arrive. When I called to get help the lady I spoke to was very short and acted if I was wrong for bothering her. She hung up on me. Then so did 3 other women I spoke to. I had to get a woman's full name and tell her that if she hung up on me I would file a personal complaint to get them to stop hanging up on me. All in all I just ended my business with them, also I will from now on go out of my way to stop giving any of my business to Visa. All thanks to those few women.

I purchased a Netspend card in an effort to pay a very small fee over the phone. The rep asked a ton of personal identifiers and I complied. Once she was finished she kindly let me know that my identity could not be verified and that I would need to send her a copy of my ID, my Social Security card in addition to my proof of residency via email and in only 6 short hours I would be verified and the release of my whopping 20.00 would be available. I'm going on the next day and my card is still not authorized!!

Many years ago, I was looking for a way to get my SSI check and heard about NetSpend. They pay two to three days in advance and only charge $5 a month. It’s been awesome. I’ve been able to directly pay my bills on time and purchase things online without a hassle. I've used reload locations in the past and the process has been easy. Their team has always been very helpful and kind. I would recommend them.

I had to call the direct phone because the website wasn't working. They charged me for calling to speak with someone regarding money being taken off my card at the time which the representative by the name Kelly hung up in my face when I asked to be transferred to a supervisor. So I had to call back again to speak to someone else and the whole time they are charging me and taking money off my card. Each call is fifty cents. Their service is horrible and ridiculous. I waited on hold for fifteen minutes after I was told I was being transferred to a supervisor. They know their service sucks and they are scammers.

I learned that you get paid two days earlier with NetSpend and so I decided to go with them. Since using my NetSpend card, I haven't had any overdrafts and I've been spending responsibly. I've also been able to use the card to pay bills and make online purchases. Also, I have no problem reloading my NetSpend card if I have extra money that I want to put in it. Using the reload locations has been really simple and easy. I can find one at any 7-Eleven or grocery store. However, some places don't take the card because they say it's a prepaid card. Furthermore, I wish that they'd take the $5 monthly fee off. Nevertheless, I'm satisfied with my Netspend Card.

I used to work for a currency exchange and heard about Netspend in 1999 or 2000. It's called "Money Corner" in Florida and they gave us one when we were working there. I have the direct deposit option for signing up and it’s very convenient and nice. I have also made use of their reload locations sometimes. I've been moving all around the United States and in Florida, it was easy to load. But here in Chicago, I live now in the suburbs and it's difficult to find a loading place to reload it. If I'm in the city it's easy. There's Walmart and you can load them in their currency exchange. But here in the suburbs, it is like a desert and we don't have any of it.

Somebody took my identity and I couldn't get a bank account. I considered other companies but they wouldn't take me on, so I went with NetSpend. I've been with them for a long time, but I've been having problems. It showed on my alert that the money has been taken out for the loan, but the NetSpend place downtown said that the loan was never paid off. We bickered back and forth with their reps and dealing with them has not been successful. If I could find another bank account, I would. I'm dissatisfied with Netspend.

They over charge on fees. They are not respectful to customers. When you ask to speak to a supervisor for the way they treat you and they don't transfer the call. I'm just not satisfied. I'm sure I will be cancelling my accounts with them. One last thing, I called and put a block on a card that got stolen. Well money went on that card and when I called I was very disrespected and I was talked to like I was stupid when I knew what I was talking about. And they tried charging me 18.00 dollars for fees when I wasn't even using that card.

I have been using NetSpend since they were in the Exxon gas stations in Austin where I was living at the time. I had to go into there to get the card itself and to reload it. When the reloadables were very first coming out, it was a cool idea that I could take and have the card. I wouldn’t have to worry about putting my credit card out on the internet and that’s initially what drove me to it. Also, their service is just very matured and even today, it’s still my primary account.

NetSpend gives me benefits like getting paid earlier, which I like most about it. And I shop a lot online and using their card to pay is easy. The customer service is good also, and every time I call when I have an issue, they help me well. I use the direct deposit too and it's very good and I have also used reload locations a couple of times. I can check the locations in their online app. Overall, NetSpend is good.

NetSpend is easy to access and I use direct deposit. It provides me the convenience of not having to go cash a check. I've had it for a while. I have recommended it to several people too and they have gotten it.

I needed a debit card and I have been using NetSpend for years. It was in the ACE Cash Express. I like NetSpend's convenience and it seemed like a good deal. I set up automated payments and I use it all the time. It’s my go-to card and having money on the card rather than cashing the wallet is going to save more. Also, I’m able to save, direct deposit from my employer, and can use the card anywhere. I've been using it online for a while and it's fine. It’s been a really, really fine experience and I would recommend them.

I’ve been with Netspend for a long time. It has helped me big time in managing my finances better. When my money gets in the bank, I'd get it and I end up buying groceries with it because I'm pretty low on groceries at the end of the month. I also use my Netspend card when buying stuff on Amazon. I do direct deposits and it’s convenient because I don’t have to carry money on me all the time. Another thing I like about Netspend is that they call me up when I use my card to let me know that it's been used.

In a cash checking place in Georgia, I've seen a bulletin board talking about NetSpend and I've been with them since. We balance out my finances since I set it up in a way that I can't overdraft. I use the card to pay bills and do online purchases, and they give so much up to a credit line when you're with them so long, and you got a payback award. It's a nice card to have and very convenient. I get better options. I know other people that got other prepaid cards and I try to convince them to go over to NetSpend because they were having all kinds of issues with theirs. I get a social security check which comes on the 4th Wednesday every month, but since I've been with NetSpend the check comes on a Friday every month so it comes quicker.

I've been a NetSpend customer for years. I've called a couple times to have NetSpend remove some holds put on my card, usually from hotels. Apparently, this last time I got them to remove a very high hold a hotel put on my card, was the last NetSpend would have with me. A couple days after I got NetSpend to release a hold of over $100, I got a text from NetSpend saying something was up with my account.

I bought a gift card as a Christmas Gift for someone overseas. She had a very hard time activating it, she wrote a letter and made numerous phone calls to no avail. Finally, she sent the gift card back to us since she could not use it. I then tried numerous times to either activate or get refunded for the gift card. We were send to numerous people and put on very long hold times. I am writing this as I am currently on hold for a supervisor for 29 minutes. I am not sure what else to do.

I received an email stating that I had a pending direct deposit and that my account was blocked. I was told to call the number on the back of my card. I followed the instructions as given. When I called I was asked for my account number. When I gave my account number I was told that I gave the wrong number. This of course confused me because I gave the routing and bank number that Netspend sent me. I told the Customer Service Agent this and then I was disconnected from the call when I asked what do I need to do in order to get my money. I called back again, explained my situation and was told that I gave my company the wrong direct deposit information. I told the agent that I gave the company the information that Netspend gave me.

Both my partner and I were Netspend customers until we logged in online to review transactions. Both of us had requested to be on the monthly fee plan as opposed to per transaction. Unfortunately even after multiple calls to customer service we were always charged per transaction. Finally an ultimatum was delivered. Monthly plan or we go. So we are no longer Netspend customers. ** customer service.

On June 29, I attempted to withdraw $300 from an ATM. The funds were debited, but not dispensed. After contacting the bank and filing the dispute with Netspend, the bank stated this was a bank-wide ATM failure and happened to several people on June 29. I only needed to have Netspend send a charge-back request. Netspend said they sent that on 6/29. Several days later, I contacted the bank again. They said that if I could get the FAX number that the charge-back request was sent to that they could track it down so that it could be dealt with or they could give me a status.

I went into a Check Cashing Place in Pennsylvania and wanted a bank account but I thought having a bank account would charge me fees if I don’t make the deposit on time. So, I was looking on the wall and I saw NetSpend card. I was told it’s a prepaid debit card that I can simply load money up if I'd like to use it and it was $10. I got one and I've been with them ever since.

I’ve been with netSpend for seven years. I initially contacted NetSpend for convenience and direct deposit. I use the direct deposit option often because of the fees they charge. I'm on NetSpend Premier and they only charge me $5 a month flat rate for unlimited use. Still, if I need to reload my card, I can go to a 7-11 where they charge a fee. Alternatively, I can also go to Ace Check Cashing and reload there.

A different card was not fulfilling my needs at the time and NetSpend offered a better program than they did so I switched. And NetSpend was able to help budget my money. Plus, they can do online deposits now and that’s a good feature. I used to get a reload card and reload, but now that I’m able to do the online deposit, I don’t have to. I can reload right from my house. I do everything through NetSpend and it’s very convenient. Unless the website or if my internet’s down, then it’s a hassle. Otherwise, it’s very beautiful.

Netspend is convenient for the app on my phone and it’s compatible with my phone and my computer. It’s also the same thing as a traditional physical bank account. I use it for online purchases but not to pay my bills. It offers bills payment only if you go to the individual account that you want to pay and put it in your NetSpend information, whereas I would like it if you could pay bills from the actual NetSpend account and then put in the bills that you want to pay. But when I call or go to the automation, it’s been positive each time.

Will never use this service again. The amount of information needed to activate a card is the overall problem. 1st and foremost problem being the strikingly odd questions that I was asked. The strangest being "which of these people do I know." I answered this question wrong because it turned out that the right answer was my uncle's ex-wife who divorced before I was even born. There was no way in the world I would be able to answer that. In the case that those questions are answered wrong, I was then prompted to take pictures of my social security card and other very personal documents. Sending to a company that should and does not need to know this information about me for the sake of a $100 card uploaded by a check cashing company. In the end I refused to upload the documents and was forced to put the card to limited use (only able to use in store, not online or at an ATM) or else my money was gone.

Before today, I would have given Netspend 2 stars. However, I had a situation that took place and my customer service representative "Jane" job was completed. However, Jane was patient and concerned which I thought was sincerely from her heart. Jane stayed on the line with me over 45 minutes helping me resolve a situation without rushing or having an attitude with me. She was so caring and patient!!! Because of Jane, awesome customer service I will give Netspend a 10 star if possible.

I been with Netspend Since 2012. They closed my account without notifying me. I had 4 Direct deposits going into my account when they closed it. They tied up all the money I had for an incident that did not involve me... When I called I got hung up on Transferred from person to person. I didn't yell or curse at anyone. I remained very professional. When the call was over they had closed my account and the 1300.00 I did have in my account they would not give me access to it. Told me they would mail me a check.

A family friend stole my card while I was out of the country and racked up a ton of unauthorized purchases. I had her arrested. I disputed the transactions and not only did Netspend deny my claim, they insinuated that I made the purchases myself. I've sent the arrest record, the court docket, etc.- I never received one phone call. They said because she went to stores I'd been to in the past there was not fraud? Meanwhile someone is in jail and may be let go because the people I trust with my money have blamed ME. She got caught with the cards in her possession and some of the things she bought. I am contacting the Attorneys General Office!

I've been with Netspend for three years and I don't like that they charge $5 a month for something that I don't know what it is really for. And I also don't like it when the ATM charges you a fee and then they turn around and charge you another fee. I've always had direct deposit and I've done the reload once. I've used the card to pay bills and make purchases online. And I don't like that when you get gas and you use your card and use only $10, they automatically take $75 out and then they put it back in. And you might need to purchase but you gotta wait until they put it back on your card. With that, I don't use my card for gas. It doesn't take them long to put the money back on it but when it first happened to me, I panicked.

I’m disabled and I don’t drive, so having NetSpend was easier and convenient for paying my bills from my home and I even pay my rent that way. I use it for direct deposits, which I’ve had for five years. I always had great experiences with them. I've had a couple of downfalls but as far as it goes, I've had more good. There have been times where someone went in to get money from my account and they let them but the money didn’t get there so it charged me. I called NetSpend about it and they fixed it. My experiences with NetSpend were greater than anything, even with the bank I had before. I have recommended them.

I have a PayPal card and it’s ran through NetSpend. I have my check direct deposited to NetSpend because I get it two days early and that's what I only use it for. It's just like using any other card. I will not recommend it because I had an issue where I disputed a charge and the guy cancelled my card without telling me. They wouldn't transfer it to PayPal which they're supposed to be able to do. They put a lock on it because of "fraud". But it was a charge dispute, it wasn't fraudulent. There was a charge where our company ran my card and they were supposed to refund it and didn't. So, I had to call it in to PayPal as a dispute on a charge. They will investigate and credit you after they analyze everything. And so I thought that's what was going to happen.

I have had a Netspend debit card associated with a major supermarket chain in Texas. I got the card primarily to make online purchases. The reason that I got it was about two years ago, I was using my laptop at McD's on their official Wi-Fi. I got hacked with a ransomware scam. I had to change my primary credit card promptly after cancelling it, in case some pirate was going to use my ID info to plunder my account. I got the Netspend card with the intent of putting about $600/month to cover possible online purchases and a few routine things. I moved to Bloomington about 3/4 year ago. Here are my problems:

NetSpend is a very convenient way to pay bills or buy things online. I can use the card anywhere which helps me a lot. Also, the paychecks get paid two days faster so I don't need to wait. Moreover, their customer service people have been very helpful.

I have been a customer with Netspend for more than 6yrs. I never had any trouble until the past few days. I had some charges that was made on my account without my knowledge. I called the company that took the money out and asked them to refund it. They did. So I went to use my account and the money was not on my card. Netspend stated that the same company took the money again so they blocked my card. They said I will get a card in the mail to replace that one. I said I already have a card I never used from Netspend. I asked can I activated the card. I had to get the money that was left on the account they blocked. The guy said yes. I gave them all the information that was needed then he says that I have to send documents to have proof it was me setting up the account so I sent everything they asked for from Friday 16th, 2017.

In 2007 I won Lottery, I call customer service, got the information needed to have the money deposited to my NetSpend account. On September 18, 2007 at 12:45 am. I received a text message on my cell phone. And at the top it had 18-20 numbers and then it had deposit from Hoosier Lottery, then it had the account number. Then it had the amount of 3854.13 dollars. I was on my computer at that time so I open up the account and I open up a saving account and transfer some of the money over to the saving account. Well I was working at the time and didn't touch that money. I knew the money was there because I was got alerts when my card was being use anywhere.

Netspend does a two-day direct deposit. People would normally get paid on Friday, but they get paid on Wednesday. I'm big on budget and credit repair right now so I monitor every little thing. The different tools on the website are good. The only problem I've ever had with Netspend is when someone stole my information and I needed my card right away because the other card was cancelled and they charged me $20. I've been a customer for years, that wasn’t fair. I had to speak with a supervisor to ask him to waive it as a one-time courtesy since I have been with them since 2006 and I've never called and asked for anything. Also, I work for customer service, I have waived fees for my loyal customers so I know it's something that they could have done but they refused to do it. So it set a point. That happened a month ago.

I travel a lot. Use my Netspend card at a couple of am/pm gas stations. Come to find out that I'm charged $55 on top of my gas purchase. I call customer service and ask them the reason for the $55 fee on top of my gas purchase. The CSR informed me that it is kinda like a deposit to ensure I have money in the card and that the fee would be credited back into my card. Which of course did NOT happen. I ask to speak to a manager and of course the gentlemen told me he is already assisting me and I did not need to be transferred to the manager. I feel frustrated when I can’t speak to someone that speaks fluent English. Mind you that I was transferred a couple of times just to get transferred to someone that did not understand English very well. I hope that Netspend will get someone that actually knows how to handle CSR much better.

I wanted to have an extra card so I got a prepaid debit with NetSpend. It makes paying bills easier. However, their customer service has been pretty much horrible. You can’t understand them because half of them speaks Spanish. Also, when you call them with a problem, it never gets resolved. The person who referred me to the card told me the same thing.

I've had the PayPal Prepaid card from Netspend for several years. For the past couple of months they have failed to initiate a transfer when I try to move money from my PayPal account to the card. It still has not been resolved, and I only get generic answers from customer service (who are all too eager to transfer you to PayPal, and refuses to transfer you to a manager). I've been promised follow-ups, but nobody has contacted me. I did get a reply to one email, but it was the same generic call-center answer. Do NOT get this card if you want to reliably access money from your PayPal balance. There are multiple people who have experienced the same issue since 9/2016, with equally poor customer service, and still no resolution.

With NetSpend's early deposit on my account, I can predict when I can pay things with an outline of when I'm going to get my funds. It's easy to make direct deposits because they come in straight to my card. It's also easy to make purchase and pay bills online. I give them my card number and they withdraw immediately from my account. So that means when money is gone, it is actually gone. There's no saying it's still available and we can mess up thinking you got so much money but you're not. I like the immediate withdrawal.

NetSpend offered to receive my paycheck faster so I went with them and I've been able to pay my rental a little earlier. I use direct deposit more frequently and it's a very easy process. But their customer service is horrible because I can't get anyone to speak English. I've called in to speak about my account and one of those times, I gave my account information to the person that I spoke with and he still wouldn’t give me any of my account information over the phone. Besides the customer service that I don't like calling, I also don’t like that they just go in and take the overdraft. They just take the $15 fee which I think is too high. But my overall experience with NetSpend was pretty good. Although sometimes, it could be a hassle.

I like Netspend and what they have to offer. And I’ve been with them for six years now. I used to have Achieve. When I canceled Achieve, they sent my money back to Social Security and then transferred it to the other card that it was supposed to go to. Achieve charged me $15 a month but Netspend doesn't do that. With Netspend, I can use the savings account if I need to and I get payback rewards if I use it at certain places. I got $1.35 back because I used my NetSpend card at AutoZone one time. I do anything and everything I need to do with it.

Netspend is a greatly recommended card company by me, for many reasons. One of which is their assurance and multiple stages of protection of the card holder and your information, as they take as many steps as they can to make sure your account is only accessible by you. Another thing that ranks this company very high is their customer service. You're very likely to get a quick response back from this company and they are always willing to answer your questions and walk you through any problems you are having. I greatly recommend choosing Netspend as your prepaid card company.

I’ve been with NetSpend for over a decade and I continue to use it because I like it. I manage my finances online and go to Check City to reload, but it could also be done at a 7-Eleven or an ACE store.

I love my Netspend card. I've had it for over 2 yrs but I have never been able to access my account online. Website won't accept my password or the one that is emailed to me. What can be done to fix this? Other than that, I recommend it to everyone! My son & my husband also have one. We wouldn't have anything else!

I needed a prepaid card and I heard bad reviews about Green Dot so I figured, I would try Netspend. It's a huge help for me. Because I’m disabled, I get my social security directly deposited on my Netspend monthly. I can’t get a credit card in my name, so the prepaid works great. I can shop online and I use it everywhere I go. I can get cash out and I've never had a problem. 98% of the time, I use Netspend for my direct deposit every month from social security. And there are occasional times, not many, where I load money if I need to. There were no hassles finding a reload location.

I saw an unauthorized charge on my Netspend card, so I reported it stolen on May 22, 2017. I immediately ordered a new card. On June 9, after waiting over two weeks for my card, I called to see why I hadn't received it. After verifying my address once again, the CSR told me that she would send me a new card through express mail, and that I would not be charged for this service.

I dealt with Netspend with my direct deposit for more than 8 years. I must admit that I often lost my debit card frequently and ordered replacement cards. Finally one last time I went into a local store and got a replacement card and had my paycheck transferred because I had lost my ATM card. Lo and behold I was told by customer service that I had committed fraud on my own account and therefore I was suspended from ever using Netspend services.

I first heard about NetSpend where I cash my check and I needed a credit card and I used it. I had it for years and then I got a second one. However, their customer service sucks. They don't listen to me. I put all my money on my card and it should've been just a quick thing. And even though I've been a customer for years, I had to prove my address so I kept sending in the information they needed.

They had my money back on the card the same day. They could do something about money being charged for everything that you buy and easier easy way you are putting money for your bill all in. A great way to buy things online without having to give my information.

I initiated an external transfer from my Credit Union account. I actually did two a day apart. I get a notification via text message that there is a problem with my account and to log on to your account. However when I tried to get into my account it was locked. I then called them late morning and was advised the issue would be resolved within 6 business hours. I called again in the evening because I still could not get into my online account but I checked my credit union account and both of the transfers were deducted from my account. One had a post date of 6/9 and the other had a post date of 6/12. But when I finally get to talk to someone I am again advised that there would be a request sent to have the transactions posted manually.

I've been with NetSpend for a couple of years. I went with them for the early pay so I can make my bill date because I get my paycheck two days earlier with them. They also do all the works and since it's a prepaid card company, I don't need to qualify for it. If you have a certain amount of deposit to it, after a minute, it gives you $100 over so I can pay my bills in a timely fashion because I use it. I don't have late occurrences for the bills and I'm no longer paying $100 extra for my rent every month because of it. I would've also paid an extra $50 for my credit card bills if I did not pay by the third and that's the best benefit. Also, using it to pay bills or making online purchases is very convenient and the direct deposit process is very easy.

I had one bank account that was with the same people that I was working for at that time and they were supposed to deposit my checks at 12:00 midnight on Thursday. I would go get something at 12:02 and then my account would come up overdrawn because they had not deposited my check. I got so tired of that that I went with NetSpend and I've never had a problem since. It costs me $9 a month and that's it. There are no hidden charges. I don't have to worry about getting overdrawn. NetSpend is a bank too, but they don't sup every dime out of everybody. Also, they protect my money. They let me know if the government comes in after my money instead of just letting them have it. They let me know where I have a chance to stop it. They send me an email or call me and say, "Somebody is gonna take money out of your account for some reason. What do you want us to do?" Every other bank would just let the government have it.

I didn't have a debit card account at that time. When I saw that NetSpend was offered on my taxes I said, "Sure, why not?" And from there I just stuck with it. It kept me from going over drafted and it helped me not have to worry about high fees. It was convenient because I didn't really want a bank account. I did the direct deposit and I like the fact that I got that before anybody else. It made it easier to keep everything in line. I did, however, stop using it because fraud kept popping up on my card. I had reported it multiple times and it continued so I deleted the card. It's a good card but after the fraud issues, I'm not going there anymore. I also try to avoid working with people at NetSpend because they're the most difficult part. But overall, my experience was super positive. It was easy to use and interact with, and I didn't have to worry about fees. And, it doesn't look like a prepaid card but looks like a credit card.

I have been with a lot of Banks and Netspend is by far the best. I always get my check deposited earlier than everyone else at work. The overdraft protection they offer is awesome because they give you some leeway which has been a huge help. I have never had any issues with them and I have recommended my family and friends.

I've never had a card before and needed one to book a room for my anniversary. I requested one sent in the mail so my name would be on it, activated it as instructed, but when I asked about "reload packs" in the store I was told they didn't do that anymore and I needed to bring the card in to have it swiped and loaded. When I done so the register flagged it as fraudulent even though I was trying to put money ON it. Now my local dollar store thinks I'm some kind of thief. I have never been so embarrassed.

Alerts and page set up changed - I do not like the new page. It don't look right, it is harder to perform the review of my account and I liked the other way it allowed to set the alerts. It was quicker on this web, the phone takes too long. The initial page looks fake like an old cartoon. Bring the previous looks and options. Thank you.

I like the benefit of being paid earlier so I decided to go with NetSpend. I heard about them through one of my co-workers and it's the same as any other debit card I find. I just like it better because once the money is on, they can let me come draft and do anything. I still have an active checking account but I just use this for the direct deposit so NetSpend is better for me. However, when I'm online and they tell me that I can activate discounts, I don't know where the barcode is when it's time to use them. There should be a barcode or something that comes to my email in order for me to pan out, but I don't get that and I think that's misleading.

I was looking for a prepaid debit card. I looked at reviews online and at that time, NetSpend was the most reputable company out there that’s why I selected them. The main thing I liked was the immediate text message when the card was swiped. Also, it has a low monthly fee as long as you signed up for the monthly rate as opposed to having them charge you each time you make a purchase. I also use their direct deposit option more frequently. And I also use my NetSpend card to pay bills or make online purchases and it was absolutely convenient.

My NetSpend card is the busiest card in my wallet. I pay most of my bills with it and the text message I receive after every transaction really helps to keep everything straight. I also like the security it gives me knowing exactly when it's used. I'd be lost without it.

My sisters first told me about NetSpend and I have noticed changes in how I am managing my finances better. I'm getting the text notification to know how much have in my account. I do direct deposit and reload. For the reload option, I'm able to find locations that are convenient to me.

I never received the new one. I still have the temporary one but I've never gotten a replacement one with my name on it and plus it's too hard to read the card phone number on the back of the card 'cause it since such small print so if you could get me that replacement card as soon as possible.

My debit card was stolen and money was taken from my account. When I found out I called and reported it and cancelled my card. This is the 2nd time this has happened to me. Netspend would not refund my money and said the reason was because of where my card was used and I benefited from it... How on Earth is 300 something odd dollars of my money being gone benefits me? I've been a loyal customer and Ace Elite card member for over 5 years. It's how I do all my banking. I don't think that's how I should have been treated!

It's a great program! I am a military Veteran returning from overseas (and) I have been a victim of I.D. Fraud! NetSpend gives me a way to have a secure account, manage my finances, get paid often 2-days early and protect my info (while I get my I.D. crisis situation handled.) Thank you NetSpend!

I have been a Netspend card member for some years now and I am very pleased with all the services they provide and the quick response when I have question or a problem. I like the new website improvements. They are easy to work with.

I would give a rating of five but lately I have seen multiple unauthorized transactions on my account and don't see an option to block them from happening other than calling in to customer service. Please get back to me on this problem. It would be a wonderful attribute to the NetSpend app if you guys could add this feature.

NetSpend has become one of my least favorite prepaid services. It takes too long to get things done as far as transfers and account changes. I also think it's foolish to charge someone to check their account. The automated system is both frustrating and a complete waste of time. Also the quality of the cards are HORRIBLE.

Absolute worst experience I have ever had with Netspend. I was lied to by more than one representative. First one told me my card would be sent in 3 days. On third day, second person said it would be an additional 3-5 days. She suggested in the meantime to use my account and routing numbers. I asked how I was to do that at the grocery store and gas pumps, she reassured me it could be done, but unable to tell me how. Wonder why. I believe there are several pre-paid debit card companies and it is time for a change. I have been a customer for over 10 years. No customer loyalty or appreciations.

Overall... A good experience. Only bad thing, card was destroyed in a hotel fire. No compassion from company. $25 to get a new card... That was a ripoff. Unfortunately, you have no choice other than to pay the man. Also, release of funds from hotel deposits is ridiculous. Takes forever.

I have been using my card for about three years now close to four and I love it. I love the security and transaction alerts any time my card is used. Any time I have questions, customer service is always friendly and very helpful. And to top it off my monthly fee is so small, I hardly notice when it comes out. Thanks NetSpend!!!

Be ready for full disclosure on who and what you're doing with your money. All overseas transactions blocked unless you call and tell them what it's for. Only then maybe will it go through. I complained and then spent an hour on the phone with a person that said they could not find my account and then transferred me to an airline booking number. No joke. Like big brother. Pay the 9.95 a month and keep your head down and you won't have any problems. Ohh and ATMs...yea. See what happens. Good luck.

I like it that you get early deposit and I love the Speedway Points for loading your card and I have also recommended it to my daughter and my fiance and others. I really am satisfied with my NetSpend card and have had it for years.

I've been banking with Barclays in London since 1980 and normally I only bank with them. I had lived in the Virgin Islands for 10 years and they always handled both my personal and business affairs. Now, I live here in the United States and up until three years ago, I had an account with Wells Fargo. I transferred funds from London and they totally screwed it up. I didn't bank with anybody for a while after that until I heard about NetSpend on the internet.

I love getting my info as fast as I do something, be it a deposit or withdrawal. I know right away. Getting your money sooner than the bank has been a life saver. I recommend it to my friends every chance I get. I love it.

I am very happy with Netspend. I have been dealing for several years. Anytime I have a problem it is taken care of. The customer service rep of Netspend are very polite and very professional. I appreciate them very much. Thanks.

They could not resolve my situation and that makes me frustrated. And it seemed like the customer service agent refused to get me a supervisor so I could talk to him and that got me more frustrated. I have two accounts one PayPal and the Netspend and she could not help me. So I have a negative feeling about NetSpend.

In January, I was a victim of transaction fraud. After I spent almost an hour and a half on the phone with a representative, she finally accepted my claim. I was told I will be receiving a form to fill out, I filled it out. Sent it back. It was returned due to misinformation which is no problem. I refilled it out and sent it back. Until this day I have not received any notification that about that claim. The worst prepaid card I've ever had.

A decade of service and only a few bumps; and every problem was corrected with just a small effort. I had used my card at a retailer that was subsequently hacked, NetSpend sent me a new card without me having to ask. This is a company that cares about their customer. I would recommend them to anyone.

I wish the overdraft system did not have a 3 mo cooling off period after you use it 12 times. Every thing else is perfect. Getting paid 2 days in advance is very helpful if you are running low on funds. Customer service is very quick to answer any questions you might have.

To all that is concerned the Netspend card is better than sliced bread. I would recommend it to anybody that I talk to which I do frequently. The customer service is Five Star All The Way. I have had several debit cards and NetSpend by far is the easiest to use and you get more for Less. It is very easy to use and consumer-friendly.

I really enjoy using the Brink's card. It has a lot of features that make things a lot easier to purchase something. Plus I get my paychecks direct deposited with this card as well. Plus it lets you overdraft without costing huge fees like the banks like to charge.

I like the fact that some monies are available early. I have a lot of issues with customer service answering the phone as the prompts are confusing and people do not always answer. I also dislike the fact that we have to pay to get a money order or if we need more than $300 we pay too much money for that. I'm not happy that the cards have no chip on them. I am considering going back to a regular bank.

When the big crash of 2007 hit, I had to liquidate all of my accounts that money in them. I was deep in debt and had to go into bankruptcy (I paid it off in 2014 - yeah!). So I had to learn to spend only what I had. When I got the Netspend card, it helped me do just that. I put money on the card and could only spend the amount of money on the card. It has kept me debt free and I live only within my means now. It's great!

I am very, very, very pleased and happy with Netspend. It has helped me in so many ways('-') ! Please continue with this business. Love it for real! I also love having the $10 if needed. I love having the opportunity to have this type of Savings Account!

I was enrolled in the yearly plan with Netspend and suddenly when it ended, someone decided not to simply renew my membership, but charge me $9.95 a month instead until I happened to catch it in the next billing cycle. I made several attempts to reach out to customer service to have this resolved. None were able to help me or fix this. I was even called back by one lady one day trying to get me to now upgrade back to my yearly membership, but she refused to delete the $9.95 a month charges that had been occurring to my account until I caught the changes. I will not be taken advantage of by small technicalities. I simply take my business elsewhere and move on. While I had been happy with Netspend for several years, suddenly Netspend is not me. Reverse the last three $9.95 charges, put me back on the annual plan and I might consider using your services again.

I love using my Netspend card, it's convenient and available... I even got both of my daughters using it as well. I've been using it some years now and never had a problem. It's simple and easy. I would recommend this card to my friends and family members.

I really like my prepaid NetSpend card. I am able to pay all my bills online and I love you can transfer money via web and load money on card from local everyday stores like CVS. I love how they catch hackers and block them from stealing your hard working money. Monthly fee is affordable. Nothing like Banks who steal and charge ridiculous fees for receiving your own money. You have to try it to reap NetSpend benefits.

I would strongly recommend NetSpend to anyone! I have never had any problems. It is as good as having a checking account with any local bank. The app is extremely helpful with managing your money and your account. Check cashing is also quick and easy. Awesome card and services!

About a day after I got paid, I went to order pizza. My card was declined so I downloaded the PayPal prepaid app to see what the problem was. A charged appeared and wiped out my balance of over 200 dollars. When I called customer service I was told nothing could be done 'til the charge cleared then I could dispute it. So I asked, "I have to sit and wait to finished getting robbed before I can even attempt to get my money back?" I was told yes, and on top of that I was informed there was a possibility I may not be reimbursed.

Around the last week in May I tried to make a payment to Capital One. Used Mastercard prepaid card. Tried several times, at least 5 times with help of agent. Transactions never went through. I finally told PayPal debit agent to forget it and make sure all transactions were stopped And that I was going to pay Capital One via another means. And I told Capital One this also. The next day 300 was debited from my PayPal Mastercard account. Therefore PayPal is liable to replace my 300.00 that was taken from my account without my authorization. If I do not get compensation for this unauthorized debit from my account. Netspend and PayPal will be in court. As of now my lawyers will give you 24 hours to respond. I have the voice calls from all conversations regarding this and I do have a good that my lawyers say I will definitely win.

Very great card, low overdraft fees, low ATM fees, and direct deposit comes in quickly, 4 days before my co workers check. And the maintenance fee of only $5 couldn't turn it down. So glad I choose NetSpend. I will recommend anyone who wants a debit card with good benefits to try it out...You won’t regret it.

I like it. I get my direct deposit from work on it my tax return. Also there are no fees to use it unless the store has a fee. I don't know what I would do without it. The fee to have it every month is pretty fair. I would recommend this card for anyone who does not have a bank account.

I love Netspend. It is the greatest card I could have found. It is so easy to use. I have no problems with the card. I can go grocery shopping easy and I always get a text about how much my balance is if I'm running low when I get a deposit and stuff like that.

My NetSpend account has helped me manage my spending and helped me with having a debit card so I can access my money and make purchases. They offer services and convenience where traditional banks wouldn't help. I share my positive experience with others.

Haven't gotten my new card yet, but I'm sure it will arrive soon. The last card I had was fine, just expired, used it when I needed to. Helps me when I did not have the cash on hand at the time I needed it so card came in great hands. Great service.