Netspend Reviews

Ok. So I work for a class one railroad and went through a divorce. My ex got my account info, drained my account a couple of times. So I went with Netspend. First direct deposit Wednesday then it has been on Thursday unless I call. I know my funds are available by midnight for the child support but called Netspend as I have a flat to see if there was anything they could do. They said there is no direct deposit pending now. So I suppose I am gonna sit here until they decide to release my funds even though the website clearly states if it post by midnight there is no reason you shouldn’t have it two days early. But here we are... Pathetic. Going to check on a more reliable carrier.

I've been a Netspend customer for over 4 years with no issues. Direct deposit on time and the same day for years. Change to the all access account and bam. Didn't receive my deposit. Call them. They say, "Oh we are having an issue with the bank." Now my bills are late. Phone about to be disconnected. And they give me the runaround saying, "We are fixing the issue." 2 days later no deposit still. Really thinking of closing my account with them. Plus when you call you don't even talk to someone in this country. And they have no clue what they are doing or talking about. All I can say is disappointed.

Hi, not here to get carried away. I usually get paid on Thursday and my Netspend card would have my money into my account every Tuesday at 12 prior to my original payday. Ok fast forward, today is Tuesday Oct 16, 2018 and I’m still here at 1936 hours (0736pm) with no funds in my account. I tried to contact these guys numerous times. One representative told me NETSPEND doesn’t handle my account, so I contacted METABANK which gave me another number back to NETSPEND, my daughter is making 2 tomorrow 10/17/2018 and I couldn’t pay for her reservations, her birthday outfit or her cake and I can’t even say when I will be able to do anything for her. Thanks NETSPEND for letting my daughter and family down. Had this account since 10/2017. I prolly won’t get a response after seeing they only respond to positive issues and not real and important issues.

I have had my Netspend card for years now and have just recently started using the direct deposit option. It's been great the first few deposits but my recent direct deposit has not gone through and it has been 4 days now that I do not have my payroll money in my account. When calling Netspend they said they are aware of the concern but cannot give me a ETA on when my deposit will clear. It has been 4 days that I don't have my money... I have bills to pay, some of my bills are going to hit my account and there will be no money in there because Netspend cannot give me a ETA on MY money. I have asked my work to see if they can void the direct deposit and they said the money has been withdrawn from their account and sent to MetaBank!! I NEED MY MONEY!!! Who is going to pay for the bounced payments???

I was having problems with the bank and I figured the NetSpend card would be good for me and stop me from overdrafting. I'm saving better now. A couple of times, there were unauthorized purchases on my card, but NetSpend investigated and once the investigation was over, I could get credit. But once I was not able to get credit and get reimbursed because someone had purchased gas at the gas station. I use the direct deposit option for my job. Normally, I get my check two days before payday, so that has been great. For the most part, the customer service reps have been pretty good, although sometimes it was a little difficult to understand what they were saying. The card has helped me a lot and I would tell friends to definitely get it. That was the best thing that could have happened when NetSpend came out with that debit card.

I've been a customer of theirs for, oh I don't know, 5-7 years, and as of late they have been repeatedly significantly delayed with payroll direct deposits. Had to wait 30 minutes on hold to speak with someone, who basically told me this was a problem. Yes, I'm aware it's a problem. This is now going on the third week of this "problem", with the last direct deposit late by about 54 hours (or almost 2 and a fourth days) and didn't post until around 12am. I didn't even call to complain last time, thinking it was a one off, this being the second time weeks later is a completely different story. Considering that I have bills to pay, as we all do, it's especially infuriating that they can't even strike my fee for the month to offset my late fees, or anything else for that matter, to show they as a company want to keep my business. In short, find another company.

My money usually hits my card around 11:00 Sunday night, here we are Tuesday evening 7:00 pm and nothing has hit my card... I reached out to them and after a 30 minute wait "John", ID# ** tells me I'll definitely have it today. I ask to speak to a supervisor and I get put on another hold for over an hour to speak with "Shane ID#**" Shane the supervisor tells me there is no guarantee, "I'll get access yo my money today, tomorrow, or any day..." She continues to give me the same Circle Jerk about how they are doing their best but can tell me why they are holding my money hostage.

Always get my dd early. Payday was actually the 15th. No dd hit my account. Called Netspend. They said there is a problem with dd and would have my money by 5 pm. That was yesterday 10/15/18. Called again today. Was told same thing. 5 pm comes and goes and no money. DO NOT USE NETSPEND. I've read reviews where this happens very often. Some say it takes up to 7 days to get their money.

This is the worst prepaid service I have ever experienced. I would not recommended Netspend. I always have trouble when it comes time for me to get my deposit. I have been waiting for my check for 3 days now. I've been calling them since 8 this morning and nothing has helped me. Still waiting to get my check. And for this very reason is why I will be leaving and going to a different bank. This is a inconvenience for me. I got bills I have to pay just like everyone else. Again I would NOT recommend Netspend! If I could give no stars I would!

Today, Tuesday, October 16th. As of 4:44 pm, NetSpend has told us for the 4th time today that they are having “technical difficulties” with disbursing my direct deposit funds. My direct deposit comes like clockwork and I knew something was wrong when I didn’t see it posted on Monday night as usual. Once I completed my 1hr 15 min hold, I was told by a supervisor that they apologize for the inconvenience but the bank will have the money deposited throughout the day, (with NO TIMEFRAME). I called back for the 3rd time today to check up on any updates and on my 3rd call and 1hr 10 min hold. I was told that the direct deposit still has NO TIMEFRAME, but also that it may not be today. It could possibly be up to Friday. FRIDAY....FRIDAY!!!! Do you know how many thing will be off by Friday! I trusted NetSpend with my money and they mistreated it.

I think it's only fair for me to report back, the issue was resolved and I am still a Netspend customer, My advice to the company would be to evaluate your phone representatives because they made this issue much worse, They were rude and each of them told me something different, things happen sometimes and I understand that but honesty goes a long way as well as respect, Thanks Netspend for working hard and resolving this issue in a timely manner.

I have been using Netspend for two years. At first every deposit on time. Now I have been waiting on deposits for days at a time. My employer notifies me every time of a payment sent. Netspend should it is illegal to hold customers' money. Sounds like class action suit coming.

I have had a NetSpend Prepaid Visa card for almost 2 years and this is my first experience with a delay of my direct deposit payroll. I have been told there is a glitch of some sort with MetaBank and the transmittal of funds from their system to NetSpend to be available to me. I like others have bills to pay and obligations that require my paycheck. I hope this incident prompts NetSpend to no longer use MetaBank or any of its affiliate banking institutions to fund their cards. The thousands of customers this has affected should be reason enough. I would hate to cancel my NetSpend prepaid Visa card but I may not have a choice as I get paid weekly every Monday and depend on consistency of my direct deposits.

My direct deposits hit every other Monday at 9:37 pm every time! For some reason my check isn't even showing and it's almost a day after it should gone through. When you live paycheck to paycheck this is unacceptable.

I researched Netspend and have had no issues for a couple of months. I appreciated all the benefits and recommended them to a friend. NOW my confirmed direct deposit paycheck was sent to them and I still do not have my money. I am freaking out. I am a single mother recently divorced on one income and I have no access to my money. I handle the payroll for my job and spoke with our processor this AM to confirm the money was sent to NETSPEND. IT WAS!!!

I have been with Netspend to years now, and have had Direct Deposit for the late three years. And in three years I have only had one other time where my direct deposit was late, but only by a couple of hours. But this time, I am very upset. My Direct Deposit was suppose to hit on 10/15, I called several times yesterday and today and was told the it wasn't Netspend it was MetaBank and they were waiting on it to be fixed. I have automated drafts like my auto insurance, my daughters tuition payment being declined, etc. and even with speaking to a supervisor, no one can tell me when the will post to my account... What am I suppose to do about my bills...and when will I get my money?

I usually receive my direct deposit on Monday evening, or Tuesday morning at the latest. It is now Tuesday afternoon, and I haven't received it yet. I spent an hour on hold this afternoon, and Netspend is telling me there is a problem getting the money from Metabank. I had my employer check everything on her end with PNC, and PNC verified that they have deposited the money. What gives?!?! I also sent an email to Netspend and have yet to hear from them. Where is my money?!?!

I've been waiting for my direct deposit to be in my account since Sunday evening October 14th 2018, and it is now Tuesday afternoon October 16th 2018, and I have yet to receive it. I got the whole run around about it was possibly my employer and everything else and it wasn't my employer it's MetaBank. This is a huge inconvenience to me and my family including my kids because we have no food and we're unable to pay bills right now and no one's giving a direct answer as to when this will be resolved.

I have been using Netspend for over two years and this week my payroll check has not been deposited to my card for over 3 days because Netspend claims they are having computer problems. Has this happened to anyone else. This is terrible to not get paid on payday because your cardholder is having computer problems. I need my paycheck and as soon as I get my money, I will be leaving Netspend. I can't wait around hoping this does not happen again. Very disappointed and customer service has not been helpful at all. I am planning to file a complaint with the State's Attorney's office if I don't get my money within next 24 hours.

Why is there a delay in direct deposit and customer service and manager are blaming the FDIC then MetaBank then they don’t have a ETA since the issues started on Friday 10/12/18. Nobody can tell consumers or businesses when they will receive money. You have people that use your products and need to be paid and take care of bills and family. And the only thing you have advised is techs are working on it with no ETA?

I have used Netspend for a while and they have been ok. No overdrafts. Small fees. However, I am now waiting on two direct deposits totaling almost 2k for days now. They have a substantial hold time and no one seems to have an explanation. Everyone has had their funds delayed nationwide.

I always received my direct deposit same time, day early every paycheck. This morning I woke up to no deposit. When I called customer service I was told they're having trouble with direct deposit from the bank. After reading the reviews on here I'm wonder if I should take my banking elsewhere. They haven't told me any resolution as to when I will be receiving my direct deposit, if I even will. I have emailed them from my secure inbox, no response there. This is a huge mess and I'm personally not happy with Netspend.

I have been with Netspend for quite a few years now. I even started to consider business with them until yesterday when I called customer service to ask what was going on with my direct deposit. I could barely get a clear answer out of this person and then they left off with, it will clear by end of day. It is now a whole business day later and nothing. I am highly upset. I have bills to pay and 3 boys to feed. This is upsetting and ridiculous that I can't get a straight answer as to where my money is! I've already spoken to the other bank and have proof that Netspend has already received it. WHY HASN'T IT CLEARED? I need my money.

There are tons of people including myself who haven't received their direct deposit since October 12. I have had bills bounce back. This is unacceptable and frustrating. Our employer sent the money but Netspend/MetaBank has not provided reason for no payment.

So I have had NetSpend for five years. I load it via Walmart or PayPal transfer. With PayPal, and the twenty times I have done it, I maybe waited 26 hours for it to deposit. Today is day five and still nothing. What I find very disgusting and irresponsible is the CSR's neglected to tell us who are waiting for various deposits, is they are having issues with the system. No, they give them a script to go by and make customer feel like it their fault. Also I would like to call there once and actually understand the person on other end. So with that being said, NETSPEND, you already have lost class action lawsuits. Are you ready to again? My money better be there today. Bye Felicia.

I have been with Netspend for 4 years. Everything has always been pretty well but right now I have not received my paycheck and I have bills to pay and there has still been no word on when I will get my paycheck. They say there is no ETA on when the files from the FTC will arrive. This is crazy. People rely on their paychecks. I have no money right now and have been waiting for my check since. I have to say with this happening and something very similar happening just a year ago, I will be canceling my account.

My company sent my direct deposit on 10/13/2018. On 10/15/2018 I contacted Customer Service for Netspend MetaBank to find out "Where is my direct deposit". I was told by Customer Service "They were having problems with the direct deposits and they are working on it". I asked "When am I going to have my direct deposit (My Check).” “Maybe tonight at 12:00 am” was the response. They then hung up the phone. I called back at 12:01 am, when my direct deposit still has not come in. Of course, they are closed. 10/16/2018 still haven't received my Direct Deposit!

Someone stole my card and used it for some online purchases. I contacted Netspend and was told they may issue a credit within 10 days and it has been well over 10 days and all I get is an email that says pretty much sorry but it takes time. I am single mom of 4 with zero help from the state or their dad so my $60 may mean nothing to them but it’s everything to me and I need it back. I just got this card and now I go back and look at all the charges they have charged me for using my card as either a debit or a purchase and in ONLY two weeks time I have been charged $33+ dollars!!! Are you kidding me? I have to pay to use my own money???

For over 15 years I have used NetSpend! And over the last 3 months my anger has been flared up and I am wanting to pull my account! We have direct deposit and we have had issues with our direct deposit being on time. I am very disappointed. Five different reps and supervisors reassured me it would be fixed today. And then we find out that MetaBank went home at 5:00 pm and left everybody hanging!! This is crapola!

Me and my sister both have Netspend, our pay dates are the 15th and the 30th of the month. Our employer released our direct deposit on the 12th but here it is the 15th and we are the only two people in the company that have yet to be paid. While doing research I came across 20 other people whose paycheck has been delayed through Netspend. But when I contact Netspend they tell me that it must be an error on my employer's end. Sorry but if over 20 people's paycheck has been delayed and the only common denominator is that we all have Netspend then the employer is not the problem. I have had Netspend for over 10 years and this issue will have me canceling my account. I need my money or someone to give me an honest answer instead of blaming everyone else.

I have used Netspend for several years with no problem. I have recommended it to others. I can no longer recommend it. Today is my payday, and I did not get my paycheck direct deposited to my account. It's 8 p.m. as I write this and I usually get it at 6:30 a.m. Almost never early as they advertise, but always on time - until today. No deposit. 3 emails and 3 calls to customer service. Lame excuses about a problem with MetaBank. They are holding $3000 of my money. I had scheduled payments rejected today and will owe fees for that. I don't know if they are really having a glitch or just stealing my money. One thing I'm sure of, I regret that I trusted Netspend with my money. Do NOT do business with them, there are reliable debit cards in the market.

My wife signed me up with NetSpend and I started receiving my deposits there. I’ve had them for almost six years now. I had good experience with them for about five years straight and everything was good until somebody cleaned my account out on September 14th and withdrew my card for almost $900 over. While the people were spending money using my card to do things online, I was getting the email alerts, and so was the supervisor at NetSpend. He was telling me on the phone how people were spending my money and I was telling him to shut the card down.

I had unauthorized charges on my card and trying to get through the "investigation" to get the fees reversed was impossible. They said they could not prove anything so I never was credited for the fraudulent charges. My paycheck and expense reimbursements are direct deposited to this account. Normally, I get the luxury of getting paid a couple days early. Lately, they are late and say the department is "busy". Even though they have received the funds they have not gone into my account. I rely on getting paid on the date I am supposed to. I have items that come out of my account. This is very inconvenient. Other than the complaints above, I have been happy and they are normally very consistent. I always liked getting paid a little early, but now I am getting paid late.

Someone please tell me how this works... My 13 year old son was able to purchase a Visa Prepaid Reloadable Card at a Food Town Grocery Store. He tried to activate the card and they told him he couldn’t because he was a minor. Then I call them to ask how can I get my $100 back and he says he needs to speak with the cardholder... I told him MULTIPLE TIMES he is a MINOR! He stated I would have to send proof such as a birth certificate or Social Security card with my son's name... YEAH RIGHT for a $100 gift card... I don’t think so, weirdo!

Netspend evidently had a problem with its system the day my money was direct deposited. I checked with payroll in my company and was told by the payroll company ADP that the money had been released. When I called Netspend the rep had no record of the transaction and said that there was probably some issue on the side between the Payroll company and my company. Not true! Netspend had not been honest. Fessed up that there was some problem in their system. Further dishonesty by saying that an email notice had gone out. I'm now nervous that this "glitch" is something more fundamental. Especially since folk there have a problem telling the truth.

Let's just say my check is 3 days late. I called this morning and talked to a lady named "Christine". I asked her where my paycheck was because the funds were not in my account... She said "We are having issues with our system mam and we do not know how long it's going to take for you to receive funds". I sat on this decision for an hour or so before contacting my attorney who is very well known for winning in- embezzlement and fraud cases within big banking.

I have Netspend for my part time job just for the convince of getting paid early. Last few pay periods it’s come later than expected but still early this time I still have not gotten it and it’s my actual payday. I call them and they say it’s my employer. My employer says it’s been sent and seeing as everyone else has been paid I would think that was the truth. I’m so frustrated I don’t even know who I need to speak with to get this taken care of. I have bills that are due TODAY. I will be switching my paycheck to my regular account.

Worst experience I have EVER had using a prepaid card off the shelf. I usually buy the Green Dot cards, or the Visa gift cards to use online. I couldn't this time because I didn't have a full $20 to load on the card. I only had $15 at the time. I didn't want to wait until next payday to get more money on there. There was a sale on a game I wanted too. So I bought this card. I read the back of it. Yes. $2.00 transaction fees for ANYTHING you buy at the counter in a store. Yes. $2.00 fee to buy ANYTHING. The thing could cost a penny and you get charged $2.00. How is that fair? It's cheap to get the card, and has a min. load amount of $10 which is nice. $2 or $3 purchase fee. Cheapest prepaid out there. But ends up costing you big time if you buy anything that's not online. So. In the long run. If you ever go to buy these. DO NOT buy anything inside the stores, or swipe your card anywhere. ANYWHERE. You will lose out on $2.00 every single time you swipe it.

I really wanted to like Netspend. Did my research and pray I won’t be a victim of scam, theft, etc. I use my Card for Direct deposit from my job so you can see why I’m upset. Things were fine the first month and half. My DD was pretty consistent. Always came through the next day at the same time. But now, I am going on 3 days without my money. They are giving me a run around about why they don’t have a record of a deposit pending. I’m so upset!! This has to be illegal. They tried to blame my employer, stating they might have put a hold on it at their bank that’s why they haven’t received it. But why would they send me an email saying I’ve been paid if they put a hold on it? My employer did everything right on their end, I just need Netspend to do their part now. Ughhh so irritated!! Nothing makes sense. I would not recommend Netspend to anyone. And still nothing is done.

I was deceived by Netspend's advertisement stating that I would immediately have access to my funds. However, when I decided to directly deposit settlement money into my Netspend account, they held the money and put a security hold on my card. They want the person that issued the money to contact them, but it was a class action lawsuit! They are never going to take the time to wait on hold at NetSpend for me. Here's the funny thing: after they paused the card, they still let me deposit $240 to the card at a retail location, knowing very well I would not have access to the funds. They are quick to take the money, but don't expect to be able to access it. Netspend is a scam and it's no wonder they were sued by the FTC for exactly the same practices that I'm describing. Look out. Don't use this card!

I’ve had NetSpend since 2003. My mom had a good experience with them, so I said I’ll give them a chance too. I was still in high school at the time, so it was something nice to just save money on. It also disciplines me since you can’t transfer more than six times and it kinda keeps a cap on everything. I use the card for direct deposits and it was very easy to set up. Most of my money comes through my direct deposit through Social Security and I get my money three days before everybody else does, which is always a plus. The fee plan is cheaper too. Then when I have to go to a reload location, I just go to Walmart and they have the option there that I can use. Also, like with other credit cards, I do my regular bill payments through NetSpend and they just come right out. It is very convenient.

I've had my PayPal Prepaid Mastercard by NetSpend for about 4 years now. I'm an independent housekeeper and most of my customers pay me through PayPal. I got the card because it was the only way I could access PayPal funds instantly. I did these transfers from the prepaid MC site by "move money" then transfer funds to prepaid MC acct. I did this for at least 3 years without a hitch (I think). I loved it. I thought a $4.95 monthly fee was appropriate for what I was getting.

I have been with Netspend for over 4 years. I called and had my card and my account closed. Due to me finding out a roommate of mine. Had wrote down my checking account and routing no. Prior to me evicting them. I called Netspend to have blocked. Requested to pay more due to me knowing my direct deposit was going to hit soon. Well after they stated I would have my card in 1-2 business days. After I did not receive the card. I called Netspend. The young lady told me the card had been sent to an address in Irving TX. And I live in Phoenix. All info was correct except the zip code. Which is why the card went to Irving. Then the lady told me the account no. was the same. After I told her I have the new routing no and acct no. she stated that info was wrong and those number were no good.

I got my money within an hour of speaking to a representative! Thank you!

All the services the card offers sounds great but really isn't that great. The card can't be used most places other than just shopping. Can't rent a car with it, can't book a hotel with it, can't sign up for services monthly deducted from the card. They offer get paid 2 days early and it's generally a little less than 2 days early which is okay. They brag about their Overdraft Service and you can overdraft up to $100 three times a month if you meet qualifications. They don't tell you, however, if you do that, they suspend you. No notice either. When you look on your card account info, it shows up your active but you're not. Then when you send an email through their secure line, they just give a robotic generic answer and ignore most of what you say or ask. So what good is the card, I guess it's a way to get paid one day early and a home for paychecks for those of us that can't get a bank account right now. Other than that, it's useless!

In 2011, I was in the military and I needed another account overseas quickly and Netspend was the first one that I got drawn to. I heard good things about it and the fact that I get paid a couple of days early doesn’t hurt either. Setting up a direct deposit to my card was simple and with Netspend, I’m able to prioritize what comes in and what doesn’t. Netspend always sends emails when my military paycheck will be arriving a couple of weeks in advance which helps too. I also have a part-time job, waitressing, and I use the reloading stations a lot.

I received my refund through NetSpend and I’ve been using it ever since. I like that I get my paycheck quicker. And although there are a lot of fees, it’s a very convenient system for me. I use it for all my expenses like paying bills. I go to 7-11 if I need to reload which is a really simple process. However, if I have to call in to speak to a customer service rep, things take a little longer to investigate the issue that I’m having. Other than that, NetSpend is a good prepaid card. Although it varies when my direct deposit would hit, but then it switches up. And for the most part, it’s been pretty stable in terms of use and receiving my direct deposit.

I purchased a Netspend prepaid card within the last 2 days to pay bills that I couldn't due to not having direct deposit yet. So the first day I bought the card a hold was placed on my account. I was only able to pay 1 bill before all transactions were blocked. I am a single mother of 2 small children. I recently left my Ex Fiance so I am really barely able to make ends meet and I desperately need the hold to be taken off my account or for there to be an investigation because that is some serious fraudulent activity going on. Not to mention that the "Risk Dept" is closed on Sunday.

I was shopping online then I paid online to a website, and they took out more than they were supposed to. I couldn't contact anyone from that particular website so I filed charges to get my money back and the bank I was with couldn’t grant me the money because there was no proof that the website wasn’t secure. I ended going with NetSpend. They take only exactly and can’t go over the limit. They helped me a lot as far as online shopping and my budgeting. I had a text alert so that helped out. I also have to save $5 a month to keep the card going. I’m using it as a discount card for shopping in an area that has food places. I also their love customer service. Whatever issue I have, they’re gonna work and fix it all. They were very helpful. I already recommended NetSpend to a lot of people.

I’ve been using Netspend for a few years now and I get my direct deposits from VA benefits onto my Netspend card. I need to load it onto my PayPal though and to do that, I have to pull the cash out of the card, then load it onto my PayPal. I can then transfer it from my PayPal over to the card, but I can’t do it the other way. It only goes one way, from PayPal to the card but not from the card back to PayPal. It would be nice to be able to transfer money from my card over to my PayPal without having to pull cash out.

There were posters all over the place so I couldn’t help but hear about NetSpend. It has a lot of good qualities but there is some room for improvement. I understand their facility and their setup, but if they were more like bank to bank, that would be good. If someone gives me a personal check, they have it in some banks where I could take a picture and direct deposit it into my account. I had that app one time through NetSpend and it couldn’t read the check because my signal was slow at the time. It didn’t accept it and it kicked me out of the app. It kept on rebooting. I called them and tried to explain but they said that I could never do that again.

So I would like to know how Netspend can close all accounts for risk and to protect me but in the same breath state your check will be delivered in 7-10 business days. You have just taken away my livelihood for myself and children. How is that safe for the customer. You have now become the merchants who take money unauthorized and without notification especially since the day before I was eligible for and actually upgraded my account? Conveniently, the day before my birthday and the day before the weekend. The customer service agent are all like robots when you ask them about a real problem. Otherwise if you want to know your balance they can help with that.

I have been trying to use the mobile upload to deposit my check for a week with no luck. I called customer service and they were no help. When you advertise something it should work. Activating the card was a mess as well.

I had to have a place for my direct deposit to go to, and I was having issues with a bank. NetSpend was convenient and appropriate, and it allowed me to expedite the direct deposit. I appreciate the access to my direct deposit earlier than what the normal date is. NetSpend also allows me to eliminate the need to carry cash. It’s accepted everywhere, with the Visa and MasterCard. It can get costly if you’re not careful ‘cause you take money getting it and you take the money using it. The use of reloads could improve a little bit as far as accessibility to reload stations. It’s not a whole lot in Las Vegas, Nevada, outside of Check City and a couple more.

I have recently received my Netspend card. I have activated my card. I have been trying to deposit money in my account via the mobile application. I have an iPad and an iPhone and downloaded the software on both devices. I have opened up the application and tried to scan the front and back of my check. I have not been successful. I put the check into the designated space and a flash briefly comes on. I do this to both sides of the check. I go back to the previous screen and required the required information. I get a message back saying that I need to take photos of my check. I have tried this several times on both devices. Two days ago I wrote you folks a note via the Netspend application - customer service. I requested help with this matter. There was a message indicating that I would get a response within 24 hours. I still haven’t heard back. Help please.

I had to have a way to direct deposit money. We had switched over to only direct deposit instead of a paper check and Speedway had NetSpend, whose service fee, as well as the monthly fee, was cheaper than on the Green Dot or the Visa Vanilla cards. I got my NetSpend card in the last week of November in 2014 and I’ve not used anything else since. I don’t have to pull all the cash off at once. With online shopping, instead of paying to put money on a card every time, if I can find it cheaper online, it doesn’t cost anything to do that. The overdraft protection has also come in handy a few times.

I thought it would be cool to get my money five days before so I used NetSpend. Since then, I've been able to manage my money with paying my bills online which is good especially if I couldn’t get to where I’m going. Another benefit from having it is not having to carry cash. And their direct deposit option is good as well. Overall, NetSpend's doing an excellent job.

I don’t like regular banks because I don’t like the checking account. I didn't like the checks and at that time, they were still forcing that stuff on you. You didn’t have the option. When I started a new job, they made me get a NetSpend account. Now, I’ve been with NetSpend for over 10 years and they were always taking care of me and being good to me. I live a week, paycheck to paycheck, and I get direct deposit on my NetSpend account. It’s not Mastercard but over the 10 years, everybody has pretty much taken it and I’m able to pay my bills easily. I also use it on Amazon. I have one really big complaint though. There used to be an overdraft protection and it was a nice one. But I no longer have it. I know you can get one when you sign up for a new account though, because my buddy signed up for one not even six months ago. But that’s the only thing I have seen in the past few years that’s been bugging me.

NetSpend is a cheaper way of handling things. What I pay is right there in front of me all the time. When the transaction is done, I can see it online. It just works everywhere and that’s what I like. It’s so easy to use and I do a lot of shopping at Sam’s Club and Walmart, and they are NetSpend also. A checking account is a bad thing for me. It's a whole lot of paperwork and just overwhelming sometimes. Regular banks like that take advantage of senior citizens. If you write a check and your money is coming, they hold on to these things until they can get you with an overcharge. With NetSpend, I have my card and I do direct deposit. I don’t have to see anything as far as adding up all these checks. Their customer service has been very helpful. When I call them, I get immediate answers that are right, accurate, and courteous. NetSpend should maintain their good service and keep doing what they're doing. I would tell others to get this card.

Call Netspend to question an $10 charge. Without asking me they froze my $1300 SSI payment. I get direct deposit and regular add funds from my another paycheck. Now they say I have no access to my money until they mail me a different card in 5 to 7 days and then they had the gallon to try to charge me $20 for a new card and keep asking me about the color. Forget the color and tell all your friends and family and neighbor and your worst enemy to close their account and switch to PayPal.

A $500.00 transaction showed up on my wife's card and the transaction states New CHASE Acct with a 877 number. She never opened a account with Chase so we called and identified it as fraud. The transaction has been pending for 10 days as of today. We have contacted Chase and they are unable to locate the account. We think the fraudster probably opened the account in their name a SS# but used her debit card to fund it. The 877 number related to a Chase Liquid card that is like a prepaid card. Netspend says the transaction must clear before they can do anything. It has been 10 days. And they will not say how many days they will wait. So the $500 could stay in pending indefinitely. Something isn't right. And she really needs the $500.00. Could Netspend please reply and suggest next steps?

I do direct deposits and I get paid two days faster with Netspend. However, when I call and try to talk to somebody, I always get somebody who hardly understands English. That's really inconvenient but using the NetSpend card works better for me and it's convenient. I had a couple of coworkers that use NetSpend as well. Give it a try.

I have been with this company over ten years and has always been disappointed. The only advantage is getting paid two days faster which other companies now also have. This company Netspend takes all of your money. Declines you at the store knowing you have the funds. I lost my card and signed up to get a new one. Guess what...the card was freaking bogus. My whole paycheck went onto the card. The customer service dept has no recollection of the deposit. Then told me they had to close the account, they can't do business with me anymore with no explanation and that I will not get my money back. Transferred funds out of my account onto another account and says I won't get my funds back.

Randomly blocked card and account that had no suspicious charges and only had charges from places frequented and paid with the card many times before. Unresolved as of now after hour on phone, leaving me stranded at work as my Lyft charge was blocked.

I went to the ATM and requested $200 and received $0. Horrible experience, I was told the issue would be resolved within 24 hrs and now they are saying 2 weeks... I need the money that I worked hard for... never will I ever do Netspend. Just because your system has a problem doesn't mean for you to just take my money.

On September 25th approximately 2:05 p.m. I went to the local Dollar General where my card was declined knowing that I have plenty of money in my account and it charged my card twice so I think it's just something wrong with that machine at that store. I went over to the Winn-Dixie where I tried my card again and swipe it twice and it was declined again. Altogether with the Ford declines a total of $200 came out of my account. Call NetSpend and they said they're having a problem on their end then the lady persisted tell me just go to the Dollar General and see if they can refund it back to your account. There's no way they can do that with a decline card because there's no receipt for that. I have been a member with NetSpend since 2005. It took my family to a rough day where we cannot even get groceries.

Just yesterday I had a hard time with tied up money and no response from Netspend customer service. They got a hold of me today and the money was right back on my card with an apology for any inconvenience on my behalf. I still wish someone would answer the phone when you call customer service, but they did respond by email and I am so happy my bills were paid on time. I've never had a problem before this, I'm going to stick with Netspend as a safe and reliable way to pay my bills online.

My company has just enrolled all of our employees into using this Netspend Skylight prepaid. We have always been tipped employees in the bar/restaurant industry and are used to walking with cash everyday. We have no say in this enrollment and not a single person is happy with it. My biggest issue with this [forced fake-bank-account] is paying my rent. SKYLIGHT NETSPEND DOES NOT LET YOU TRANSFER FUNDS OUT OF THEIR ACCOUNT!!! WOW! I use Chase QP to pay my rent to my landlord, this is just how he accepts it. So from my understanding, the only ways I am able to pay rent now are: 1. Locate Skylight ATM somewhere, withdrawal, then go to Chase, deposit and then QuickPay. (Very annoying!) 2. Use my bank ATM to withdrawal and pay service fee. 3. Use one of their checks which will take 5-7 business days to clear.

We needed a direct deposit, but I didn’t have an account, so I got in contact with NetSpend. Setting up the direct deposit was easy for the most part and having the NetSpend card has helped me better manage my finances. I also get paid a couple of days early. I use it to pay bills, however, some of the places don’t accept the NetSpend card. I just tried to make a payment with AT&T and they didn’t allow me to use it because the card was not compatible.

I have had my card for several years with minor issues. Today I went into Target where I’ve used my card many times before without issue... my card was declined 6 times! There was well over the amount needed into my account to purchase my $80.70 in groceries was trying to get. Target's end declined me, but as I was waiting on hold in the store for customer service with Netspend, the transactions started posting to my account. I have 6 transactions taken out all at the same time and Target has no receipt showing proof they got the money.

Everything seems to not work. My card cannot be used anywhere, I cannot access funds from the ATM, I can't call anyone in the company, can't log in. It says my account is locked, and it's sending me messages saying that I withdrew money, however there's no way to check. If you are having technical difficulties at least put up something somewhere so we know and provide a secondary source to call. This is people's money you are dealing with. A little bit of professionalism would go a long way.

I have had a PayPal card for a long time, but switched to Netspend because of the claims of earlier direct deposits, and the fact that I can have an additional card for my daughter. I signed up and when I got my card, learned that there was a $2 fee every time I used the debit card, and $1 anytime I used it as credit. The way to avoid this was to receive direct deposit and sign up for their premier card. No problem. Except they are deceitful and falsely advertise their plans. The ad says to sign up for the premier account online. This way you avoid the $1 and $2 fees every time you use your card... But it’s a scam.

I went to a ATM to withdraw 200 dollars and it gave me a receipt that said declined. And didn't give me my money. I asked the store clerk what was I supposed to do. He told me it was a bank issue so I called Netspend and they told me it would be 10 business days for an investigation. I told him I had to pay my rent and I couldn't wait until then so he told me that I could get a credit to my account. He told me I would have to send an email to disputedocument@netspend.com with my claim and reference number and my receipt that I got from the ATM. I did so and they sent me an email saying that they would respond within 6 business hours.

The main reason I got NetSpend was for the direct deposit. I was coming from Germany and didn’t have an account over in the States, so I signed up with NetSpend. Their customer service has been good, they explain to you what you can and cannot do. I tell people to get NetSpend if they’re having problems and can’t get a regular account. I just don’t like the fees that it costs every time you make a purchase. So, I’m about to switch it off, I’ve just been lazy and not taken the time to get an account with a regular bank. But despite that, I’m happy with the service.

When I did my income taxes, TurboTax offered NetSpend and I got one as I didn’t have a bank account. I've automatically connected it to one of my bills. I also use the direct deposit, the reload only once. The only thing is that they only allow six transfers a month. If I have an emergency, then I gotta pull the money out of my savings account. If I’m already past my transfers, I gotta call in and explain to them why I wanna transfer money, instead of just automatically transferring when I go to the website and do it myself. But I like everything about it and I highly recommend.

I used atm machine. It said declined but funds were in my account and were still taking out of my account but I received no cash and I have just been getting the run around about my 100$. I have bills to pay. I'm getting a lawyer.

I put 80$ on my card last week and you won't let me view my account. When I called the number I went through all the steps and then it give me a link to a single page that just gave me the phone number again. It asked for my social security info too so I swear to God if my identity is stolen I'm going to kill someone. Give me my money back or at least let me use it on my account. This is ** and theft.

I have funds in my account I am attempting to access. I have no access to my account, as my account is evidently locked. Customer service doesn't pick up for my number. I know this because I've gotten through to a human in mere seconds using a friend's phone. I can't even access their website as it appears to be down... but then I go into incognito mode WOW it's there! I don't want to verify my info, I don't even want my account unlocked. I just want my ** money.

I needed direct deposit for my job and NetSpend offered it. With NetSpend, I was able to not take the money I didn’t have, which helped me. I also didn't have to worry about overdraft. However, the communication was horrible. They canceled me and didn’t even let me know. Also, a lot of their reps do not speak English. The language barrier is really hard when you’re trying to explain something. They are not understanding you and you’re not understanding them. I would never tell anyone to go with NetSpend's services.

My friend who recommended NetSpend said that at best, they charge a flat fee of $5. Using the direct deposit was easier than doing it with the bank and sometimes, you can get the money a couple of days early. I have also used one reload location. Also, I didn’t want a checking account and they didn’t offer an overdraft fee when I first got it. I don’t stress out over when money is gonna get there and if the money is there, you would get it. Normally, I use the card to pay a bill or withdraw cash but I also it for online purchases a few times. It’s very convenient. I called their customer password a couple of times for a password reset and my interaction with them was very good. They were polite, they understood and then, they explained where my error was at. I’ve had NetSpend for six years and I have never had a problem. It is a great card and I would recommend it.

I’ve had Netspend since 2006 and at that time my direct deposit would go in as soon as it was posted to the account. I’ve got the Netspend Flare account as well. Within the last 12 years, the deposit was going in in a timely manner and I’ve been able to budget easier. The direct messages as soon as I’m making a purchase have allowed me to better budget most of the time, unless I’m overdrafted. I use their website as far as their calculation to see where I’m spending most of my money, so it has been very convenient. I have also paid bills and made online purchases using Netspend. I have used reload locations but getting charged to cash a check and then charged to load is not very convenient.

When I initially started out with this company I thought they were great. However, as time passed, this company has started posting my deposit later and later. I have made the decision to pull my deposits and go back to the bank. At least then, I know when exactly my deposits will post. I am tired of now knowing if it is going to post Wednesday evening, Thursday morning, or Thursday afternoon. Ridiculous and a big mistake in the end.

I'm a 63 yr old male on very low income. I barely can live on the money I get from the gov. My Netspend card was stolen on 08/10/2018 or 08/11/2018. I called and reported it to Netspend. They asked a few questions. One was did I make a PIN purchase at a store for 4.29. I said no. I realized I made a mistake that I did on 08/11/2018 at a gas station. The thief used my card as a credit card totaling about 118$. Netspend held a investigation. They came back as they was no error was based on my PIN # not credit card being used without my permission. They since have closed the case and refused to reopen it. I was short 118$ that I needed for food or meds. Service reps tell me they can't give out a email address or a number for this dept. What! Need help here.

I've been with Netspend since 2005 and they have always had my Social Security check deposited there. Every time I've had a problem, they've always been there to help me. Like one time when somebody got my account, they were able to verify those charges. They were also courteous to give me access to the funds while they were investigating and they did it by the book. I also appreciate the fact that I have overdraft protection and that my deposits come in a few days earlier than when it's supposed to which helps out. Also, if you have a loved one that's up in another state and you need to send them some money, you could have them with another card and they'd be able to go and do a withdrawal or a transaction. I have confidence in Netspend and I don't think I'm gonna be changing.

I've been a NetSpend customer for a long time and it works for me. It's PayPal Prepaid, so it's part of PayPal. And I use it when I need a checking account. Since there's a routing number and an account number, I can have direct deposit benefits. Also, the customer service people are really helpful and polite. I’ve talked with them a few times and my interactions with them went well.

My relatives gave me one of these as a gift for graduating from college in May of last year. It got lost after a move and I just recently found it. I tried to activate it but the website told me something went wrong. Then when I called to activate it it told me it didn’t exist. When I was finally able to talk to someone about it they told me the company takes money from the card while it doesn’t get used. So I basically didn’t get a graduation present because this sewage factory of a company took all the money.

I was went and purchased a Netspend card to start using for bills online and such. Sometimes I need to put cash on there for other things. I spend money to purchase card, typical, right. Then I use the card for a few days, waiting on my permanent card to come in... I noticed that my balance wasn't matching up to my records, so I look into this. They have charged me $1 for EVERY time I've swiped card. In a total of $11 in 3 days. I was shocked. When I called customer service, he of course just kept saying, this was their policy, so sorry. Smh...

Netspend is an easy way to get my tax return. I use it on a daily basis and I got my company direct deposit into it. The only problem I’ve had is they used to offer bank transfers over the mobile app, and I haven’t been able to do that anymore. I called since I had questions about that and the only thing I was told was that they weren’t doing it anymore, and they didn’t know when it was gonna start back up. Still, I’m pretty happy with the card and the customer service. I’ve had no problems with it since I’ve had it. I’ve recommended it to friends and they’ve gotten it. It being a prepaid card, they can’t overspend what's in the account. They don’t have to worry about overdraft fees and it's accepted everywhere ‘cause it’s a Visa card.

Since using NetSpend, I get my check early. I use the direct deposit option monthly, and it is easy to get money using it. Also, I use my NetSpend card to pay bills and make online purchases. It’s very convenient, except I can’t use it at some places like QVC because they won’t take it unless it’s a bank card.

I called many times, initially to report the theft and then many times afterwards I was given partial phone nos with 3 digits. I was told that was all they had, I was cursed and yelled at, left on the phone, hung up on! Netspend told the BBB that I only called once and every time they called me I never answered and that the matter was closed! All of this happened 2009 to 2010! I'm a disabled citizen on a meager income! I was evicted because I had no rent money and I still hurts right to this day!

I really like getting paid earlier with NetSpend. It's a good benefit. They also lets me know through text message after every transaction that I do. I really like to watch my money to make sure that it’s being used by only myself. I have an app for online banking, although I have been having issues lately because I recently lost all my vision, so it’s really hard for me to navigate through it. But it was very, very easy when I had the vision.

NetSpend sends texts with your balance and how much was spent after every use with the card. One time, there was an expense that didn’t belong to us and we caught it immediately. You don’t have to wait for your statement and find out that somebody has been misusing your card. It’s very efficient and easy to monitor without me having to log in and check on stuff. I can’t use it for Apple Pay which requires a bank account but I don’t have any problems using NetSpend anywhere that you can use a credit card.

NetSpend gave me immediate access to my money once it was deposited. So, I went with them. Also, I was referred by someone back in 2012. Whenever I use my card, I like being able to have my money immediately. I also use the card to pay bills or make purchases online. I use direct deposit frequently on it and it seems good for me.

When it comes to depositing and using the card online, I have had absolutely no problems with Netspend but some companies here in my area will not accept a debit card online. They will only take a check. Netspend has about two or three extra numbers in their account numbers and when I put in the routing number and the other account number, I can't use it like a check. Capital One won't take either the debit card or the check number from Netspend. I've talked to Netspend about it and they said that's just the way they have their numbers set up and nothing can be done.

I saw a NetSpend advertisement at a check cashing place many years ago. I’ve been with them for seven years and I haven’t had any problems with them. I’m able to pay all of my bills online and I don’t have to go and get money orders and things of that sort. It saves a lot time. Being disabled and not being able to go places, it helps a lot. I use direct deposit which is simple for me. However, their customer service is rather difficult, so I track everything online. You have to go through all these prompts to get to a customer service agent. The few times I’ve called, they talk in broken English so it’s kind of hard to understand them. My cards expire in a few weeks, and I still haven’t gotten new cards. They normally wait until two weeks before your card expires, and then you have to scramble to change your card information on any automatic payment that come out. They should send it 60 days and not two weeks.

I appreciate NetSpend's service. I get paid three days earlier with them. I use direct deposits more frequently and I've used the reload locations a few times and that has worked out good, too. I've also used NetSpend for online transactions and it's been heaven sent. I love it. However, their customer service has been a little different for the most part and it's been hit or miss. Still, with NetSpend, I have been able to handle banking in a way that I couldn’t do before because the banks were taking away too much money from me. Even if I get charged $2.50 every time I use the ATM to take out my money in 200 or 300 bucks, I could receive that and still get what I need to get accomplished.

A friend of mine, who sends me money regularly, recommended NetSpend to me. NetSpend has the ability to transfer funds from my friend, so it made sense. I also get my direct deposits with them. There is also an immediate direct deposit going from NetSpend to PayPal. However, there is no PayPal to NetSpend. Having that would be nice. Still, their customer service has also been always helpful.

I've been with Netspend since 2007 and at that time, where I was living, it was the easier way to get my disability checks, so I went with them then and continued with them them. But it’s difficult to get a hold of somebody in their customer service. Sometimes, I cannot get to the automated system and at other times, they don’t answer. Also, I get a text message with any transaction that I do but they never send any notice when they take their $5 monthly fee and they change when they do it. So, I might think that I have $65 in my account and the next thing I know, I only have $60. It would be extremely helpful if they send a text for that too.

I'm all the way around happy with NetSpend. I learned about them on a commercial that I saw, so I went ahead and checked it out. I liked the card, and I’ve been with them for the last couple of years. The benefits have been great. It makes paying bills very easy. I am able to use the card like a regular credit card. Then, I get direct deposit on my cards and I’m able to monitor my funds. Reloading is also very easy and simple. I look up retail store locations on the internet and it tells me places that are close by that I can reload. In a few occasions, charges that I did not authorize were put on my card but NetSpend went ahead and blocked the card and sent me a new one. They were quick to do that. It was very good.

I like all of Netspend's features and the services they offered. I love that they send you a text message every time you make a purchase and that you have a savings account built unto this, too. You can transfer your money to your savings. Also, if you have another card or another person that has it, you can send them money easily. I use my NetSpend card as my main big money card and I have American Express that I use for shopping on different sites. As I need money, I'll transfer money to that so nobody can ever get my goodies out of my NetSpend card.

We appreciate you taking the time to share your feedback with us. Thank you for the review.

I've been with Netspend for years and I got their card since I could get my payment a couple of days earlier. However, it takes a lot of my money to use the card. They have the overdraft protection for $15. I tried to tell Netspend to go up to a $100. I tried to use the card and they took off $6.25 which I had in my account already and Netspend still charged me $15 overdraft for using my own money.

A lady told me about NetSpend and she said that it was easy to get and apply for it. I applied for the card and since using it, I've been able to manage my finances much better. I sometimes use it to pay bills or make online purchases and it's convenient. I use the direct deposit option and it’s easy. I also get the chance to talk to their team all the time. I’m satisfied with my experience.

I'm not happy with NetSpend. They partnered with Ingo, a company that does check loading, to provide services for their customers and it's all automated. You can take a picture of your check and load it. I opened a new NetSpend account and was told that I would be able to do that. However, neither company wants to claim responsibility if anybody falls between the cracks. I filed two complaints. I couldn't get anybody at NetSpend to do anything and they didn't even look into it. I've been waiting since May for a callback, but I never got a single response back from two Supervisors who said that they would escalate the situation. Moreover, Ingo doesn't care. When I called Ingo, I could hardly get through to a real person.

I’ve been using NetSpend for a long time and I get paid faster with them. Their online banking made me manage my finances better and using their direct deposit option is very easy. The reps work with me for a long time so they get everything done. I would recommend them.

I use a PayPal card, which is through NetSpend. Then I decided to go with NetSpend so I could link everything together. I had gotten the card through the PayPal website. Doing direct deposits is extremely easy. Plus, I like the flexibility. If somebody needs to send me cash without having to go through MoneyGram, they can send it straight to PayPal and I’ll just transfer it to my card. That’s a big benefit. The customer service was excellent as well. I’ve had to replace my card after my dog chewed it up and they had gotten me the card out in about four days.

I’ve had NetSpend for over 12 years and with this card, I am able to get an early deposit on my direct deposits. But I wish I have more access to the savings account instead of just six withdrawals. In most cases, people that use NetSpend, if they use the savings account as a savings account, usually transfer to the card only the amount of money that they need or that's necessary for the next couple of days. That way, if anything happens to the card, everything is still left in savings account and nobody has access to it. But if we put too much money on the card and we go past the six withdrawals in a month, then NetSpend closes our account down for 90 days.

I’m a over the road truck driver so my pay is directly deposit into my Netspend. However this is NOT the first time my card has been declined while having well over 2k in my account. Truck payment declined, insurance declined, couldn’t pay my cell phone bill either. Tried calling and naturally they were closed and I’d have to call back tomorrow. Lot of good that does when I couldn’t pay for my ** DINNER!!! Not to mention I couldn’t pay for a shower after sweating my ** off all day, nor could I wash my damn laundry! Why the hell can I NOT access MY money Netspend! If it’s not fixed tomorrow when I call I will be getting Better Business Bureau and my attorney the very next call. I make an honest living out here and I’ll be damn if some ** tries to steal from me!

Problem was fixed the following day when I called. I will say that the whole random shutting my card off After having the “security” setting for random locations was supposed to already be in place is a crap idea. I had it turned off because I am constantly traveling throughout the USA so just randomly turning it back on is not a call that netspend should be making for me. Thank you for fixing the issue now just leave it alone.

I don’t like the banks and used a check cashing place. When they had gotten NetSpend, they told me about it and I started using it. I used to use reload locations when I used to get hard checks and it was easy. but I don’t need to now. Once they had gotten direct deposit everything was great and wonderful. I use it almost everywhere.

I have called about 15 times and have had to speak to 15 different representatives each time I called only to be placed on a hold that ends up with me having to call again. Finally I got a supervisor who assured me my problem will be fixed the next day. Comes to the next day I still cannot log into my account, because they blocked it. How convenient for them to do that right after I deposited over $1500 into my account and hold my money. I had to call again and the rep transferred me. I was placed on a 50-minute hold before getting a hold of someone. This rep told me I had to verify my account. They then asked me ridiculous questions like which hospital is the one nearest to you and which of these streets is real and stupid questions I could not understand at all. I failed the test of course.

I've really been enjoying my time with NetSpend. I've had my Control card for five years now. I know where to reload and I get my direct deposits early. Then, I've used my card for online transactions just like a regular debit card. I've also talked to NetSpend's team and had really good interactions. Everybody has been cordial. I would suggest NetSpend to anybody.

Have skylight through employer, BOFI restricted my purchases after just 1 purchase and they do that all the time. I am now on hold for 49 mins with no one coming back on the line. HORRIBLE service!!!

So I go online to activate my card and I used my (NEW) current address and after hitting the submit button it says there was a problem verifying my information and to call their 1866 number. So I do and I explain to the lady that I tried to activate my card online and it said there was a problem and I told her I think it because I used my new address instead of my old address. She asks, "What's your old address" and I give it to her then she says, "What's your new address" and I give that to her then she asks, "Do you want this address to be the mailing address for your card?" I say, "Yes".

I use a Paypal card, which is attached to NetSpend. I use it for my Social Security and my husband uses it for direct deposit. I also use it for online purchases and the process is very convenient. When I have a problem, I just call them and they fix it. Their reps are very professional and they make it easy for me. When I have reload I just go to Walmart and it's easy.

With NetSpend, I get my paycheck a little earlier. I use the card for my deposits and to make online purchases, which is convenient. I feel comfortable saving my card information, so that I could pass the checkout. I use their reload locations as well, and the direct deposit option is easy. On the other hand, I've had the worst customer service from their people. NetSpend needs to listen to their customers more.

I saw NetSpend on an ACE Cash building and I needed a debit card for my social security. They were convenient, friendly, and nice to everybody. The reps I have spoken to were extremely knowledgeable and I was real pleased with their service. I used my NetSpend card to pay bills or make online purchases and it's very convenient. I also do the direct deposit and it was easy to set up. The good benefits of the card is that I’m in an assisted living facility and they can auto withdraw my rent out of it. However, I’m still waiting on my card that they keep telling I should have by now but I don’t. Also, I can’t get off the Pogo. It’s a game thing and I don’t use it at all. I can’t even bring it up and yet I get charged $7 a month for it. It’s turning me into overdraft several times. I don't need the Pogo but I need that money. Other than that, I’ve had NetSpend for so many years now. I have also recommended them to everybody and I heard talks about getting one.

My husband made the mistake of getting me a Netspend card for $100 for my birthday. I have been trying since my birthday to get the card activated. Each time I call, I have to go through the automated phone process of trying to get the card activated. I get the link, but then it says something went wrong, so I have to call a number. Each time I have to give personal information. Each time they say they can send me a new card rush for $27.00. Each time I say no - that I want the card mailed to me. Each time I call, I get put on hold - right now, it has been for 24 minutes while a "supervisor" is being located. I have had it, I want the money back that my husband spent on the card. I will not be recommending it to anyone - ever.

I had some problems with the IRS and they had my accounts blocked from my bank. Anything that was going through my bank was going to the IRS. At one point, the bank wouldn’t even give me the chance to bank with them anymore. That was when I went to NetSpend. NetSpend is my friend and I love them. I have been using it for about 12 years now and I’m very satisfied with them. I would recommend them too.

I've been a NetSpend customer for over 6 years. I’ve had minor problems here and there but nothing to make me cancel my account until about 2 weeks ago. About a month ago someone charged 44 dollars worth of Xbox stuff on my card without authorization, NetSpend took about 3 days to give me my money back after I filed a claim.

I simply wanted to have a prepaid debit card then. I saw Netspend advertised, so I thought I'd try it. I use it to pay my bills, food and gas. I also get my Social Security check deposited in there and I keep all my automatic payments coming out of that account. One time, somebody got a hold of my account and fraudulently used it, but Netspend handled the issue really well. They closed out the card and they were very diligent trying to find out where it was coming from. I've had Netspend for a long time now and I have been happy all these years. I would recommend them.

I've been with Netspend for many years. Have never had any major issues. We had one issue a few years back and was immediately resolved. I have 2 cards and I'm a truck driver. Since June and July we have had to file a dispute for 2 different unauthorized transactions. The first was immediately debited back while investigating. The second is 2 different ATM withdrawal within minutes of each other totaling over 188.00.

I’ve had this account for over a year from a previous employer. Never had an issue until now. I went to get gas and was immediately declined at the pump and saw a pending charge for $99.65. I called Netspend and they reversed the charge. They told me that I should pay for gas in cash to avoid the merchant withdrawing the full amount on my account. The next day, I went to get food and my card was declined again because that same gas station withdrew 99.65 and made my account negative. I called Netspend and they said the money is gone and I’ll have to dispute the charge so I did.

Go to log into my account and it is locked. Call them and I have to identify some obscure transaction which I could not but I could tell them my balance to the penny but they wouldn't accept that or give it to me until I canceled the card. So to move on I was forced to cancel the card. Now they have use of my $304 until I get the new card. Frankly, I don't believe a word of what they say. If they do this hundreds of times a day they have millions to invest without it costing them anything. We'll see but it looks like an attorney general matter so far.

I currently have an account with NetSpend. This is the worst place to possibly bank with. Now, first of all let's start with the default setting of charging you every time you use your card, which will add up very quickly. However, you can call and dispute these "default" settings and opt out for a monthly Of $9.95. Buuuut here comes the rip off part. Now, if you use an ATM, not only does the ATM charge you but NetSpend will also charge you an additional $2.50 to use an ATM. It's not over, if you are like me and have a boss that hands you a paper check and doesn't do direct deposit, well guess what for mobile upload you will be paying anywhere from $6 to $15 dollars to load your check because NetSpend seems to use another company to upload your checks!

I can pay my bills and make purchases with NetSpend. Some people don't accept it though, as they don't recognize it as being a bank. Also, I've reloaded it before and the only problem I have with it is that I have to pay to reload it. But you receive your pay sooner than what you're expecting it, and you only have to worry about overdraft fees or charges. It's also easy to use.

Carolinas Medical Center told me that a lot of the other parents were using NetSpend cards as a prepaid option for SSI disability for their children. Since using NetSpend, the text alerts keep me on budget. I know how much I have left and how much is coming out. Although, they used to have the iAdvance program and they never replaced it. There's literally like nowhere you can do a payday loan with NetSpend now. Additionally, I had an overdraft protection benefit that was taken away. Other than that, while I do direct deposit most of the time, I utilize NetSpend reload locations occasionally. Using these reload locations is easy.

I have a regular bank account with Frost Bank, but wanted to give Netspend a chance and get paid up to 2 days sooner than my regular bank. After receiving my new Netspend card, on Tuesday, July 31, I sent a transfer from my Frost account to my Netspend account for $150. My Bank stated that the transfer would take 1-3 days to post to the Netspend account. So I patiently waited and even gave Netspend an extra day for the deposit to post, nothing. On Tuesday morning I contacted Netspend asking why my deposit had not posted. I was told to contact my bank because they had not received anything.

I've been with MetaBank 2 months. First of all they put a $75 hold on my card for paying at the pump for gas. I'm guessing there was a duplicate card made on my account. Someone made a $200 withdrawal on my account August 2 2018. Now I have to suffer 10-45 business days until the investigation is over. That's not fair! I wish to discontinue my account. I have already stopped my payroll check. I want my money!!!

I wanted to put my paycheck on NetSpend and setting up the direct deposit was easy. But my interaction with their team was not good. I made a payment that needed to be stopped and then reissued two days later but it took them 45 days to get me the money back. I've been with them for 11 years and I was asking them to call and confirm through the company that I was not asking for the money back myself. I was just asking NetSpend to hold it then reissue it back to the company. It was because I had made a cash payment previously and they said they couldn't find a record of it. Then on the day that I made the payment through NetSpend, they were able to locate the payments.

NetSpend is a good company and a good card. I figured to try them when I was looking for a prepaid card for direct deposit. I didn’t have any checking account and I wasn’t eligible for one at the time. I've gotten one since and I’ve been using my card for everything. With this card I get my direct deposit up to two days earlier. I also use it for online payments and purchases. I easily use their reload locations as well. There are many financial institutions including Walmart where I can just walk in to reload for a nominal fee. When I call their team, they’re always there and were very helpful. At times, I’ve had some issues with lost and stolen cards and fraudulent activity. They were able to stop those problems and helped me to rectify them very quickly. I would definitely recommend NetSpend.

I've had Netspend since 2010. Managing my finances with them has been fine. I pay my bills or groceries using the card and once, I also use their reload locations when I load my card. One time, I didn’t know what happened but U-Haul charged my NetSpend card. I dealt with it with their customer service team and I got all that I paid back.

NetSpend best suits my needs. I can see what transactions I’ve done through my phone and I get my direct deposits two days earlier. I can also use my card to pay all of my bills.

Netspend has a two-day faster guarantee with the pay direct deposit than other companies. When I initially got the card and I set up my direct deposit, it was simple. They provided the piece of direct form that they sent me when I first applied. The customer service was friendly too.

I spoke with the agent 08/05/18 at 16:20 named Tyron with the employees ID ** to activate my card and start asking me about my information to verify it was me and ended up to wait more hours to activate my card because I gave him my complete name and now I'm sending all the documents needed to verify again!!! So disappointing with the customer services with you "Netspend".

I first got this card in 2016 when I started working my first job at 16. It was a great experience, I got paid 2 days earlier, any minor problems I had they always fixed it. I even got a free upgrade to Netspend premier. THEN In May 2018, I go to use my card. They tell me it's declined. So I go to call customer service, for about 2 weeks I have been trying to unlock my card and use my funds on it. First they say my card is under investigation by the fraud department which I don't know why. Then they tell me after one week to send in documents, a picture of my social, ID and something with my name and address on it.

My old job was getting ready to convert to direct deposits, so I’ve been using the Netspend card but I don't like the fact that whenever I use the ATM machine, I have to pay the ATM fee and the management fee. I lose $4.50 every time. NetSpend ought to have an ATM partner where you can use it for free. Also whenever I had to call in and talk to anybody, they treated me sometimes good and sometimes not.

I am happy to update my review of Netspend Prepaid Card Co.and give them a outstanding 5 star rating, because the manager of the company contacted me personally and worked diligently to assist me in resolving all my issues and problems with their affiliate company Ingo Money. I must also report that I am currently a satisfied customer.

I like how quick and easy my experience has been with Netspend from signing up for direct deposit to paying bills and making online purchases. They're also really nice on the fraudulent purchases. I got the card considering the two-day pay before the actual day and have used their reload locations as well on top of the direct deposit.

NetSpend allowed people to get into my account and take out numerous amounts of money. I started a gym membership that I cancelled not even two weeks later, and they accessed my account once for $194, and then they came back the next month for $152. I got the $152 back, but I never got the $194 back. I’m still waiting on that. NetSpend said that I was responsible for it. However, I did send over an email showing that my account was cancelled, which was how I got the $152 back. Whenever I talk to them, they act like they don't have time. They need to get their customer service together. I have my regular bank with Bank of America, and if I have a charge that shouldn’t be there, they go ahead and dispute it and put my money back right away. With NetSpend, I have to wait 30 to 45 days for a decision. That’s not cool when you let them take it out in less than 30 to 45 days. I do not recommend them.

NetSpend sent me a card seven years ago and I used it. I could get my paycheck a couple of days sooner than the actual due date and they have an option where you can do a savings type of account which was beneficial. I do a direct deposit and then just go from there. It’s very convenient for paying bills and online purchases. Plus, I like the rewards where I can go and click on different restaurants or stores and get a percentage off when I use my card at those locations. I haven’t had any problems with NetSpend, it’s a good card to use and I would recommend them.

These guys look for any opportunity to steal and/or keep your money. I tried shopping online with my card and accidentally entered the wrong billing address so it DECLINED on the merchant's website. Mind you this is a decline. Wrong billing address so there's no way it'll go through. I look on my NetSpend statement and they are holding it in pending transaction. Called the merchant and they confirmed that they did not charge me and it declined. They even sent me a confirmation email stating the cancelation and decline of that transaction and specifying that I will NOT be charged and they cc NetSpend in the email. That way NetSpend got the email straight from Dior as well. I called NetSpend once I received the email to ask them to make the money available back to me and they said I did not provide enough documentation for my case.

They seem to have a major issue about once a year and this year is today! August 1, 2018 I received NO EMAIL, no notice, no text, no phone call, no warning at all. I only have 1 direct deposit on my account of 2149.49 every month on the 1st (if this is a business day) or the first business day after if the 1st is on the weekend. Today, I did not receive my direct deposit and I even called Metlife, the company sending the direct deposit. They sent it to Netspend on 7/31/2018. I called Netspend twice today (currently on hold for the 2nd time awaiting a supervisor) and they act like nothing is wrong. They have told me twice, "we don't see a pending deposit."

I heard about NetSpend in 2007 and I've been with them ever since. A buddy of mine told me about this company and how there was no late fee. He told me how he gets his paycheck two days before Friday and how it was a smooth transition from his bank to NetSpend. I tried it out and then I started telling all my friends about it. It's just an awesome company. It definitely showed me discipline especially in the beginning. Because it's a prepaid card, you can't spend what you don't have. I've gotten a little bit older, worked a little bit harder and earned a little bit more. I have a large family now too. But even though I have a credit card, I still don't overspend because NetSpend showed me how to live within my means. I worked in finance for seven years and I've worked at different banks. This entire time, I've been banking with NetSpend.

I wanted a prepaid card. NetSpend's advertisement was cool, so, I decided to use them. I’ve used their card for a while now and it has worked for me. The card makes managing my finances easier, plus, there are no checks so I just have to keep track of my money and can only spend what I have. It’s accepted in a lot of places where you can put money on your card and it works about everywhere a normal debit or credit card works online. But there are a couple of places or sites that won’t let you use it because it’s prepaid. When I have to put cash on it, I use their reload stations where whatever amount of money up to $500 would cost four bucks to put in.

I received one of these for Christmas as a gift. I had to activate to use. There were hoops to jump through but I managed to get them worked out and used the card in one transaction, getting charged the fee and was done. Fast Forward - I was at Meijer and was asking the CS person if they had a card I could reload for my 15 year old son as he has his moped license and needs a card for gas etc. She recommended this card. I purchase, put 100 on it for my son for his birthday and try to activate in my name and order him a card.

One of my friends at work said great things about NetSpend, so I got in contact with them. Everything has been great. I get my payroll faster and I use the card to pay bills and for online purchases. Also, I like the reward thing, which is cool. However, the overdraft shouldn’t have a limit on it because it’s my money. Maybe it’s because they set out for a while and then cut back on, and it should be like the banks. Other than that, I’ve had nothing but good experiences with them and they have good customer service.

My neighbor gave me this card as a gift and introduced me to one of the worst places to do business. It is unfortunate that companies like this exist. They misrepresent and insert fees everywhere. Customer Service are also taught to lie. Avoid at all cost. You will regret it.

I needed a debit card in 2010 and NetSpend was out at that time. I went to Check Cashing Place and they only had NetSpend. Netspend holds my money and I get my pay check earlier. So NetSpend helps. However, when I tell them I've got money that’s stolen off my card, they never give my money back. And when I do a dispute, it takes months for them to do anything at all to reimburse me for the money they had paid out.

Since using my NetSpend card, I don't have to have the anxiety about check fees and unexpected banking fees. I know that they have overdraft protection. I know how much I can spend and not to go over that limit instead of going over by accident and then getting snowballed. Also, my check comes in two or three days quicker than everybody else in my job and I get my money faster on direct deposit. I use my NetSpend card for everything and it's very convenient. The only thing is I can't seem to transfer funds from another bank to my NetSpend account, and also, the fee of having to load money on manually is inconvenient, but the benefits so much outweigh those that it doesn't bother me.