Netspend Reviews

I can not believe the hoops I have had to jump through just to get to my funds. My account got hacked into somehow and I had to fight the charges and lock it down and order a new card. Waited for my new card to arrive and could not activate it! I called Netspend and the customer service is horrible! I kept being told I was being transferred and I would wait and wait and nothing not even waiting music but! I kept calling back.

I've been using Netspend almost 5 years and never had an issue until today. I had a question about a transaction on my card that I did not make and instead of a customer service representative emailing me back I started receiving alerts that Netspend filed a claim, then another message that Netspend locked my card, then another message saying Netspend reported my card stolen!! All of this without my consent!! I called Netspend 5 times today because I am expecting my direct deposit from my job tomorrow and now have zero access to my funds! I received absolutely no help from anyone today. I'm very disappointed in this company for the first time.

NetSpend needs to fix my account. I like using the card when it works. I have been using the card for a few years now but something happened to my account and it's hard to get NetSpend to help fix the problem.

So far, everything is working fine. Netspend is very convenient for me because it saved me trips of going back and forth to the bank. It helped me out a little bit with saving because I'm not really good at saving money when I got cash in my pocket. And the direct deposit is excellent. I like the fact that I get paid two days early.

I went with NetSpend out of convenience, and it's easy to access and acquire. I have the app and I track my money better since we're able to go and review purchases and other transactions over the phone. We have been using it for about 6 months now and if there's anything I dislike, it's the charge every time I use it. Sometimes it comes from NetSpend or the parent company, but it always comes from the vendors that we do business with, actually my company. It's at least $1 per transaction and if I would add the dollars, then it feels burdensome a little bit. Other than that, the reload locations are everywhere.

I have been looking for an "OPT-OUT" on Netspend's site and even went through their FAQ's and surprised to see my issue not listed there when a google search of Netspend Real Actual Unsolicited Debit Card brings of several others looking to stop this unsafe practice. I have no need for this as I have several bank and credit unions already and a credit score well over 800. That becomes at risk if someone steals our identity and by sending out these Actual Mastercard Debits is just an open invitation for Identity thieves. Yes, I realize that it still has to be "Activated" but prof scammers seem to get by these safeguards every minute of every day. Please provide an "OPT-OUT" Link on your website. Thank You.

I had used the National Education Association preferred Prepaid Debit Card by Netspend for years, and earlier this year, all of a sudden, my card was frozen by NETSPEND, I had no access to the money on my prepaid card, and that was all the money I had to my name. It was awful. I called Netspend, and I was told, my account was closed and a refund check would be mailed to me, no explanation was given, and Netspend would not provide me with explanation after I spent 7 hours on the phone, and sent 6 emails, that's Horrible and abuse of service. DO NOT USE NETSPEND, USE GREEN DOT!!!! NETSPEND SEEMS TO DO WHAT THEY WANT WITHOUT ANY EXPLANATION!

I would not recommend this company to anyone. My direct deposit was supposed to be released on Friday. Netspend still is holding my funds. They also lied about not being charged fees if you get cash back from a cashier that a fee would be charged! I need my money. I have bills! I will be filing a complaint with B.B.B. AS WELL AS REACHING OUT TO MY LAWYER. AND I WILL BE REPORTING THIS NETSPEND TO FDIC. If anyone would like to add to my claim please respond to this. I will not let this company get away with fraud.

I've been able to spend more responsibly and track my money with Netspend. I've been using it for four years and it's very easy to find a reload location. We've been hacked before, so we put money on our Netspend card for what we need, like for hotels. Then we just use it all the time.

I have 2 Netspend cards from 2 different years. I wanted to see what the balance was on 1 of my cards so I did the prompt on the phone. It asks you all the information that you need to be able to access a card and more, when it got to my address it then will send you to a person to talk to even though the address is correct. The person asks again for you to identify your social, when you purchase the card, the address that's on the card, more info to a complete stranger than my bank makes me say in the same circumstance.

I just started with Netspend because of the early deposits they advertises about so much... I work for a Fortune 500 company so there is no way you can tell me my deposit is late on my employer's side especially when others have gotten their pay from my employer.. My first 3 checks I got them Wednesday 10:54. This last one Wednesday 11:25. Now today I haven’t received my check!!!! Because of this I will now I have to pay an extra 200 on my rent!!!! Not to mention I still haven’t gotten paid yet!!! Where the heck is my money!!! I checked your Facebook and it seems others have the same problem!!! This is horrible. I will be reporting this to BBB. You are playing with folks' livelihood and that’s not right.

I've had my Netspend card for years and I like it. I can use it if I shop online and I load money on it to pay bills and buy stuff. If I don't want to use my bank card, I use that card because if someone gets a hold of the number, they can't take any money off of it. I only put money on it when I'm gonna shop. I just pay the extra fee and I put whatever money on my card, and I'm fine. Other than that, I just keep $5 or $10 on it for whatever purpose.

I use Netspend around three times a month to pay off my bills and stuff that I don’t want anybody to have my other credit cards. I’ve been using it for five years and it's good. I usually go to a reload location across the street at H-E-B and it’s really convenient for me. I was overcharged once but when I called Netspend, they put it right back in. It goes automatic to my phone whenever I lend it out to my sister or whoever uses it. I recently renewed Netspend when it expired last month. I called them up and they said I’ll get it within 14 days. They sent me one right away.

I loaded a card for my child. She went to activated it in her name. They took my child’s social security number and asked for documents. Had I known her personal information was going to be exposed I would never have gotten her this card has a gift. They sent her thru a 3 week phone conversation that end in them saying the account was never loaded. I’m Furious, they sold from my baby girl. STAY AWAY

I've had a Netspend account in the past and it has been successful. I had the account for almost a year and a half the first time and then I canceled it. Then I got Netspend again. This time, I've been with them for about four months. On November 21st, I had someone tap into my account and spend $129.17 last month with Amazon Prime and I never had an account with Amazon Prime. I immediately called Netspend. The rep told me to take everything out of my account which I did. He said that he would send me a new card and I needed to get online or call back to file my claim.

My husband has a Netspend card to use for online purchases. In an unfortunate turn of events he has to serve a short time in jail. To purchase a phone card for him I needed to use a debit card so I load money on his netspend. It wasnt showing up as available so I called customer service. Mind you I had to give his full ssn birthdate and other intimate information that isnt readily available to just anyone. After giving this information I was told since he was unable to verify it was ok for me to be told where MY money was. They were locking his account until he is released in 6 months and can verify this.

My husband has been receiving direct deposit for a few months. Last week, his card is blocked, according to CS, he called (while asleep) and reported it stolen and they wanted $25 to unblock it! This week, despite always getting his deposit on Wednesday and payroll being done as usual, his pay was almost 24 hours late, almost resulting in us being kicked out (hotel) and now unless we want to pay almost 13 dollars, we can't touch almost half of his check until another 24 hours pass. Will never recommend them and can't wait to move away from the worst company I've ever dealt with!

I love NetSpend. If there’s a problem, they resolve it right away. A couple of times, I had to dispute a transaction and I would always get my money back quicker. I was also telling my friends, “Why don’t you get a NetSpend card?” Plus, I get my paycheck a couple days earlier. I also use a couple places as reload locations. I usually go to the check cashing place ‘cause they only charge $2 to load it, but Walgreens charge a little more. I have Anytime Alerts and I love it as well.

Netspend never direct deposits on the same day or time. Why? Why would each time be different and why is it a different day even though I get paid on Friday? My company does the direct deposits on Monday?

I love how I can always use NetSpend and there’s never a problem when I go to use it. I also have other debit cards but my NetSpend has never went out as it’s still kicking. I also love its features, especially the overdraft as I got the $10 buffer. Also, the reload locations are convenient. The direct deposit is great and I get my money 2 days earlier. And when I call, it’s never a bad experience with the representatives.

Using Netspend helps me keep an accurate account of how much money I have. I check my statement through the app. I also have a text alert with NetSpend, so every time anything happens with the account, I’m aware of it right away. But I dislike that when I order something from somewhere and my order is canceled, and I was already charged for that amount, I'm not told whether or not that money has been credited back to my account. It just says money is gonna be taken, but it doesn’t say if it comes back to the account. I constantly have to go into the app and look if the money is there or not. With Netspend, I get direct deposit and get my check on a Wednesday night as opposed to Thursday. I also don’t have to go anywhere or get anything to get my check cashed.

2 days ago my card was charged by a source I was not familiar with. Upon calling Customer Service I informed the Agent that I physically had the card and wanted information on the charge. The agent told me she could not give me that information. I replied, "Fine. I will call the company." The agent then persisted that my card had been compromised and she needed to cancel it. Several times I told the agent to not cancel my card. Her complete ignorance of my request was unfathomable. I asked for a supervisor and again told her she did not have authorization to cancel my card. Before finishing my sentence she cut me off and placed me on hold. 5 minutes into my holding a text came thru that my card had been reported lost or stolen and canceled.

After seeing NetSpend on the web, I researched them and thought they were the best option. I've been using them for about 4 years now to track my money in almost real-time basis. I do the direct deposit and I usually get my check 2 to 3 days early. This week, it was even earlier than that because of the holidays. I've had great customer service and I love using NetSpend.

This company is a scam. I filed 4 claim where I sent the evidence of my disputes and they did nothing about it. When you call them they just hang up on you. I don't believe this company is operating under any laws that USA banks operate under.

I was traveling to the Bahamas and was unable to board the cruise. Prior to traveling I contacted the cruise line and was advised that it was ok for me to board the cruise with my birth certificate. I traveled all the way from Michigan to Florida and was unable to board the cruise. I reached out to the cruise line and advised them to pull the call with the customer service rep and I and listen to her advise me that I could board the cruise. They pulled the call and was able to confirm that she advised me that it was fine. I disputed the transaction of over $500 with Netspend and was advised that I will receive a provisional credit within 10 business days IF they were not able to come up with a decision. I reached out to Netspend customer service and was advised that no credit would be issued.

I have been working with them to deposit some checks through a mobile application. They finally had me move to an account that supported that feature. Let just say I jumped through so many hoops to finally deposit some checks. (Amount less than $150) so when I go deposit the checks their system says the checks are expired, they are not. So I call their contact center. Come to find out Netspend offered me a feature that they know nothing about or support. Their manager (Desirae) just kept saying it is a third party that handles mobile check deposit. No attempt to help me. Nothing. So they offer a feature on their mobile application they DO NO SUPPORT. Why offer it then? You know there will be problems.

With NetSpend, I'm not tied to a bank and its fees. I've had my account for about 13 years now and I use the deposit, the spending alerts, and the transfer between my wife's card and mine. I also had a chance a couple months back to do the photo check deposit.

There was a fraudulent charge on my card and about a week they closed the claim and refunded my money. However, after the over two weeks I still cannot access my own money. They keep telling me that I have to wait for a new card to be sent to me but I have yet to receive it. I have three children in private school, bills to pay, two vehicles that need gas and a family to feed but no access to my own money because of this company. I definitely do NOT recommend this card to anyone. They're literally holding my money hostage and I've called and e-mailed several times with no results. Never trusting this company again.

I was collecting unemployment many years ago, and the card that was sent to me from the state was a Netspend card, and I've had it ever since. I prefer it than a regular bank. Every time I use the card, it's automatically updated right there on the spot. Usually, a regular bank card takes a day or two to show up. However, Netspend doesn't use paper checks at all. So when somebody had used my account and bought paper checks, I was like, "Wait a minute." Even the representative from Netspend laughed at it. There was $70 that was missing, and there was no dispute, so they sent me an emergency fund of $70 to cover it 2 days later. So, I've never had a bad experience with Netspend, none whatsoever and I've been with them for a good 5 years now. I also recommend them to everybody.

I have not had any issues with my Netspend account. I think it's really convenient and I love the fact that I receive my money two days in advance. I would recommend netspend to all of my friends and family.

Being with NetSpend has been pretty good. I've been with them since 2009. When I deposit money to my card, once the transaction is done at the register, the money is on it. Also, now that I receive disability, sometimes I get my check two or three days early. Sometimes I even get it a whole week early depending on the holiday season. I kinda got caught up in the overdraft things for a minute where they let me overdraft up to $100, but after I got that paid off, I've been okay.

I bought the card and put $35 on it for my daughters birthday. They wanted my ssn, I thought that was weird so I made sure I had the right website. I did give them my information and they told me that my ssn doesn’t exist! They are supposed to mail me a check but I’m sure it won’t include tax I paid. I also loaded enough money to make my student loan payment. I’m supposed to wait 10 days for a refund ! Now my daughter has no birthday gift and my loan payment will be late and I might get kicked out of the program! Never ever use this company! They might have just ruined all the work I’ve done to get my finances in check!

This so called bank of mine gave away $2000 of my money to a complete stranger over the phone and is now refusing to reimburse me. It has been 3 weeks now for them to close my claim over the dispute and now they are saying they made no mistake and I’m welcome to file another claim. They must not know what it is to have a car payment, house payment, insurance payment, and not to mention all the smaller bills. Do not use them and if you work for a company that uses them for your paycheck. Get another account somewhere else and let your company know about all the bad reviews.

I really want to have all fund information at my email of Netspend: **. There is some confusion about having a separate email for each account and when I really have time I'll get back in touch about these accounts. I want to learn how to deposit on my own and this is when I found out about the clichés in the account. So it appears that I'll simply pay the 4.99 each month to do that extra deposit in the Visa account.

Check load. Multiple images had to be taken. Many after writing void on check step applied. Lost money and bills occurred because of it taking over timely matter of hours from start till funds deposited. Still was charged same day fee of $7.00 with no reimbursement.

I had a check that showed my name as 'Dee' **, which is a nickname I go by sometimes. It is the first time an employer used 'Dee' as my name on a paycheck. It was their fault but the check is good. My address matched on the check. I have no relatives living here so it was not fraudulent. NetSpend would not even deposit it, until it cleared....my boss is sorry for the mistake but it will take a while to get it redone. There should be a backup plan for cases like this, based on proof supplied by me or my employer, to make sure a paper check can be cashed even if there is a waiting period to verify its legitimacy.

Overall I am happy with the card and the services I receive. The only complaint I have with the company was the 1 time I had to rent a car and Netspend charged me $50 for doing so. It wasn't the car rental company, it was my bank card... It kinda of irked me at the time that it did so. That is the only time I've ever used my card for anything that Netspend charged me for other than what I was purchasing.

I've been with Netspend since 2016, like the service really pleased with the notifications of when, where and how much I spend, have also kept unknown charges from going through, but card is canceled to quickly before I can call instead of just blocking the account until can call and verify, although some of your phone reps English is hard to understand, overall I'm very pleased. I also have an account with a regular bank, but Netspend service is more reliable and more secure.

I have NetSpend prepaid debit card for 12 years going on perfectly and I get paid 2 days early. However, I had to shut it down because somebody got a hold of the account number and was making payments. I called and they shut the card down right away and locked the account. It was compromised so on I'm on the 7-day waiting period to receive my new card. After I get my first direct deposit when I get my new card, I can go back to normal.

I am well pleased with NetSpend and look forward to many more years of doing business with you. Customer service is always a joy... thank you. Everyone has always been pleasant and did not feel that my questions were a bother or waste of time.

I'm satisfied with the service of Netspend so far. And really appreciate the security of knowing my account is being well watched after. It would be nice to at least have a chip on my card for faster service. But all in all. I'm very happy.

I have a good experience with my account and he's made me going to have a bank of your own. The only thing I don't like not having a local Bank in my area and ATM fees I don't know. Had a good service.

I had a charge that was not mine on an old card. I called and deactivated this card so no more problems could occur. I was extremely satisfied on how Netspend looked out for me and took care of this right away. Thank you again for your phenomenal service and care that I received.

After using Netspend now for over five years, I have never encountered any sort of problem. As a online prepaid debit accounts go they seem to be the best! I especially enjoy my new All-Access account and the features that come with it. I now truly have no need for any other banking services other than Netspend!

I needed copies of my statements to prove income and expenses in order to get help for my bills. Customer service was willing to send them to my email since I have no way to print them out. This will help me get help that I really need.

On October 30th, an unauthorize withdrawal was done from an ATM that was about 45 minutes from my location, which cause an overdraft. At the time of the withdrawal I contacted Netspend all access customer service to advise of the transactions taking place due to the text alerts I was receiving. Also at the time my debit card was with me, as I had just used it at the location I was at. The gentleman cancelled my card and said I need to dispute the withdraws which I was trying to do. They told me it would be November 14th before the investigation was complete. That same night I obtain a police report and sent them a copy.

It has been some years now since I've been with NetSpend. It doesn’t cost a lot of money to load money on the card. I usually reload it at Barry, which is not far from me. I like it because you’re able to use it anywhere and it lets me know my usage.

I was trying to withdraw Money from an atm. I don't receive any money from the atm. The atm took the money out of my account but didn't gave it to me. I filled a dispute. Netspend call center told me and sent me an email Sting that if I send a letter explaining what happened And the transaction details I would be able to receive a temporary credit on my account on 10 business days if they haven't complete the dispute. I called today after 12 business days and they said I gotta wait 45 business days, the merchant told me they got the videos and everything available for netspend, and netspend haven't do anything to resolve the dispute and credit my account.

I have been with Netspend for a little over 20 years and traveled to all 52 states. This company has fully supported me in all of my problems and have treated me respect. So I do not plan on moving any time soon. Thank you!!!

1. Netspend sends my money two days in advance. 2. Netspend is trustworthy. 3. Netspend are great in a disputes. They are prompt in handling it. 4. I like how you move from $9.95 in monthly fees to now, I have a Elite card and I pay a monthly fee of $5.00. I like that. Maybe cause I have been with them since 2007. 5. I like that using their card has many more places that accept their card. 6. I like their open to close times. I’m in the Pacific Northwest. They must be 3 hours ahead time wise. That’s Eastern time. I can get ahold of them at 6am to 5pm my time. 7. I like how easy it is to ask them any questions about whatever the problem may be. The hold times to speak to an agent are short whenever I call.

I love having free direct deposit and my money gets there before my payday. I also use the free savings account. As soon as my deposit goes in, I have a small amount moved to my savings. I have Recommended the Netspend to lots of people. It’s safer then cash if you're on vacation or you want to set a limit on home much money your kids can spend.

NetSpend has always been real helpful to me. I get my direct deposit on my check a little early, like on Wednesday instead of Friday. That helps out. Anytime I’ve ever had any problems, I’d go to the casino and stay at the hotel, and they won’t put it back on there until I call them. Sometimes it takes over two weeks, but usually when I call them, they direct deposit it through like I tell them. They can always charge it ‘cause I get direct deposit on my check. So, if I need the money, it’s gonna be there.

I'm so done with this company. If they only mail you one card how on earth can someone make 2 atms withdrawals without having your card and pin number. 360$ taken from me in one minute, 1pm-101pm but y'all can't find anything wrong with that. No credit or refund give. SMH. Why even file a claim? I thank God it wasn't a larger amount. If have you other options far as banking you're better off with them.

So I have been using Netspend for about 5 years now. This year I had issues with someone from the state of Washington accessing my funds and a company withdrawing from my account every two weeks without permission. I submitted disputes. Netspend closed my account on a holiday weekend and advised they will mail me a check in 10 days. I have no other access to money and needs to pay my light bill. They hung up on me twice before getting an actual manager to say he would forward it up to home office. I am really about to be in the dark behind these people. I was not given any notice and it's a holiday weekend.

I’ve been with NetSpend for a few years and I'm very satisfied with them. I can get to them whenever I want to and I don’t have any issue using my card when I’m out of the country. The first time that I used it out of the country, they locked it for fraud protection. So I called and told them that the charge was mine. The rep asked me where the charge was and what the amount was. I told her that I was out of the country and they noted it up there. I've also used it when I was in Italy and in France. Also, I constantly get a text that I can see pretty much where I'm at and if the amount is exactly what I've spent for and because of the carrier that I have for my phone, I can get my text no matter where I’m at in the world.

My wife & I received a text from Net-spend that our cards had been flagged for fraudulent activity. After calling Net spend and spending over 3 hours on the phone. We were advised that new cards would be issued. Not an hour after the call the entire account was closed & then $758.00 was moved to another card. When we contacted Netspend they advised us that one of us did this. We told them in about 50 times we did not. Now we were transferred around 5 times & one lady could not even remember her name so we could take down information. Netspend refused to give us any information on how the money was allegedly transferred. We were told we had to file a police report & an FTC report, which we did. I drove to the Austin Texas HQ on Brazos street & sat in the lobby for an hour & a half. No one would come out to speak with me. Every time we speak to the so called fraud department we get a different representative & a new story.

Forget filing a dispute here! They don't help you at all. My car was broken into and my phone and card were stolen. I filed a police report and I filed a dispute on October 20th for multiple fraudulent transactions, Netspend told me I would get a update on the 1st of November. When the 1st came around they said no error was found. They said the reason it was denied was 'cause my balance was checked with my phone while the transaction was taken place!! I told them my phone was also stolen too! They refuse to let me appeal it and when I request what documents they used to deny my dispute they said they'll email them to me. I still have not received them. This bank is horrible! All it does is steal people's money.

Warning. Do not waste your time or money buying a Netspend card. Total rip-off. A get over ask you all questions then tell you that you can't spend your money and can not take none out of a ATM. Say you only can make in store transactions which doesn't make sense. I can spend cash in the store. So warning do not I repeat do not waste your time or money. This business really needs to go out of business. I hate that I had to give them one star because they don't deserve it.

NetSpend is better than a bank account. They don't have extra fees and I don't have to leave so much money in the account, which is a good thing. And I can use it everywhere. I like that the direct deposit comes two days early. I also know that they're offering a new plan where you can have so much to overdraft on. I just haven't had a chance to use that update.

I've had Netspend for over 10 years and it's doing its job. It makes for easy payments and direct deposits. Took a while for them to resolve the dispute but I finally got it resolved.

I normally didn’t get my paycheck until the first working day of the month, but with Netspend, I get it two days early. I got the card as it was easy access since I had a child that was going to college. I’ve talked to their customer service, and it was pretty awesome. They answered everything.

Using the Netspend card is a lot easier because I get the text messages that show me my balance, so I know exactly what I have. That's awesome and it makes it better. I also love that I get my pay early. I pay my bills and do everything with my card like a regular Visa does. The only problem that I've had is some companies won't let me use it because it is a prepaid card. For example, I can do the 50-50 pay a little bit here and then pay the other half next month on Amazon, but it won't let me do it with Netspend because it's a prepaid card versus if I use a credit card or a regular bank card. Other than that, there are no issues at all when loading or doing direct deposits. And, I've always had good experience with customer service. They've always been really helpful on resolving issues.

I have been with Netspend for 9 years!!!! I get my deposits and keep it moving. I pay a monthly fee and use it as much as I want to, hearing that makes you wonder why the rating is so low hmmm??? Well issues just started when I misplaced a card cool pay the $25 and get one rushed... well that wasn’t a rush and normal replacement fees are 9.95 I believe and then one rep told me to go in store and buy another netspend and just move the money over to be able to use it until my card comes. I thought simple enough. They charged for everything and it was $40 in charges.

If I could (-5 star) is what I'd like to rate Netspend!!! I'm away on my first vacation in 6 years! I'm on day two in Orlando,FL. I purchased this at a 7-Eleven because I did not want to carry cash or my actual cards with me to the parks. Seems simple right. Yup worst mistake ever! They have ruined my day and now I have no money to buy stuff for my memories. So in just few hours yesterday I purchased the card, read the agreement and instructions and activated the card. At 8pm last night I purchased the card with cash at 7-Eleven with only a small amount under $100 and was happy it was all set and easy. I go to bed and not even 9 hrs later my acct is locked online and card is blocked for fraud. And the customer service was so bad the supervisors were useless and the fraud department was a joke.

NetSpend is way better than any out there. I don't get overdraft with them. I'm on disability and I'm using $100 a month. I get my direct deposit two days ahead of time. I would tell a friend to get NetSpend too.

A card was loaded with $160 as a birthday present while I was down in Mexico. I tried to activate the card online and was prompted to call their customer support line. Upon calling their support, going through their endless AI menus, I was transferred to a person, who then transferred me to someone who then transferred me to someone... This happened 5 times, and through it all, they started asking me very personal questions. Such as, "Of these people, who do you know?" and, "this address of yours, which town is it nearest to?" I was then transferred to one more department, where no information about me could be found, even after it all just having been entered in.

Not only has Netspend dropped the ball on when Direct Deposit times, they will try and tell you that they can’t the times they come in. That’s bs and why there are 1,000 of postings on this same exact subject. How about every coworker at my company getting their deposit (still haven’t received mine) before me when we get paid on the same time? There is no explanation for that and save me with your default response. They also have the worst dispute process known to man and let my account get drained from fraud multiple times. Do not go with Netspend. There are more reliable options out there that do similar services.

I currently use several digital pay services on my phone. I use Google Pay, Cash App, and Samsung Pay. My Samsung Pay app offered me to sign up for a Samsung Pre-Paid visa Card. I applied and was given a digital card on my phone. I loaded the card with money from my bank debit card. I used the card for about a week or so and had no problem until it was deactivated with a fraud alert. I contacted the number provided and spoke with a gentleman on the phone who was very helpful. He asked for my phone number and called me back to verify, who I was. Upon calling me back he asked serval questions regarding my account. The gentleman then reactivated my card.

On 10/25/19 I received 2 text alerts saying that 2 ATM withdraws was made at a store I've never been to for 360$ in a one minute time frame. No one has my card or PIN number but yet I have to wait 10 days maybe for a credit which makes no sense knowing they only mail you one card. No common sense when it's come to returning your money on fraudulent claims #** reference#**.

Got a NetSpend card. Was going to use it for direct deposit for my company and cashing checks from side company, they denied the first check I tried to load, work went to do direct deposit. Shows it went through NetSpend. Shows no pending transactions. Today is my payday and I have no check, and they said it's not their deal. It's in the bank from work, check all their information at my job and shows to be correct, and then said it could take up to 3 days for me to get my check maybe but yet they say no hassle. Two days earlier deposit my company post direct deposit 2 days prior to Payday, do not recommend this for anybody, and I am removing them completely. I'm going to go with somebody else.

I'm only giving this one star because it won't let me give them NO stars. I have a client who lives far from me, so I had to use a debit card to provide services to them. Netspend had me sending the documents forever for a freaking prepaid card, and over 48 hours later it STILL is not activated and it has $200.00 on it! They say they can't transfer it to another card, and they're only willing to mail a check back to me taking 6 more days, when it would be faster to just activate my damn card! This has my client very agitated, and will cost me $2500.00 if I lose this client. Their packaging says nothing about having to upload documents and wait 6 hours unless they don't approve something in which the 6 hours starts over again. Had their packaging said this I never would have bought this card, that's misleading advertising, and the loss of $2500, in revenue to top that off plus the loss of MY time, oh yeah Netspend I'm suing Your ** off!!!!

Their customer care is very bad. I believe they are stealing customers' money and when you disspute they never file when they said they will. I believe the insiders in of their Company steal members' funds as I have file disputes days before. They have no record of me doing so then would take you the whole. Some of my dispute have never been solve. I will be filing complain with attorney Gen, How can they continue Scamming the public?

I’ve been with Netspend for some years now. Never any problems till now when I switch over to the All-Access card. Now I haven’t received my deposit and my employer said it was sent but Netspend said it’s not there. I’m very irritated right now. I have bills. What do I do now?

This is the second time my direct deposit is late, but this time I haven’t received anything. I get paid today, through Netspend I usually get it the day before (yesterday). I have not received anything. I tried calling but they are close and don’t open until 8am central time, it’s frustrating, and I need my money to pay my bills now.

Updated on 11/01/2019: Money was stolen. I left a review on here already and a lady call me back the next morning I guess from Netspend and she help me get what little bit of money that was left in my account out. Still haven’t heard anything about my money being stolen out of my account or anything. I’d like to speak with this lady again if possible. She gave me her phone number but I can’t find it. If she could call me back and help me once again that would be awesome.

Someone hacked my card info and made 2 fraudulent purchases within 5 minutes of each other (2 purchases for $171.20 each) and Netspend allowed these charges to go through, they didn’t flag the purchases at all. I get text message updates every time a purchase is made on my card so I was able to see that my card info was compromised right away. I hurried and called Netspend to report the charges as fraud and they tried to act like they didn’t believe me, and claimed that they would “do their best to get my money back.”

I have had all my direct deposit from work made into my Netspend account. I finally upgraded to Netspend all access and recently had my card stolen OMG with my 253$ direct deposit from work for the week. The same week I had my NEWBORN SON in the hospital I have many witness that can prove I wasn’t in the area the time the ATM transactions went through.... they still have not fixed it. I got a new card reported, my old one stolen and still haven’t heard nothing back. All they say is, "We are working on it..." I would NEVER GO THROUGH NETSPEND AGAIN AND DO NOT RECOMMEND IT!!

I was activating a card for a homeless person and I wanted to put money for him on the card instead of giving him cash. And we both made a mistake filling up the info correct. He did not know his ssn# right and gave me a wrong one and so the card did not get activated. So try calling. They could not fix the issue and told me someone will call back. Never got a call back but in meantime I went and got the person one of the Visa gift card that was easy to activate. Long story short. Me helping him was a one time thing, I don't even remember his full name or his ssn.

I bought a Netspend card at a supermarket for a friends baby shower. I put $100 ion it. This was at least two months ago and she STILL doesn’t have that money. When the card was finally activated it said zero balance!!!! This has been the most frustrating experience. I JUST WANTED A GIFT CARD!!!! Help help help. I’m now out $100 and she’s still has no money and now I’m giving her another $100. I’m reporting to BBB!

Netspend was the first one that came out with the prepaid ATM card, and I've been using it for about 6 years now. I like that if there's no money in there, then nothing's coming out. I also like being able to use it to pay bills and make online purchases, which is a good thing. I regularly do direct deposit as well. The customer service is great and they seem to be genuine when I call them with any complaints. They all help me out. So, you should try it. It's better than a regular bank.

I have been working for 5 days to get Mileage to Go NetSpend to cancel pending charges on my card...totally over $2400. Given it was a hotel's fault for multiple charges but they have provided multiple forms of documentation to show transactions voided and would not be collected yet somehow that isn’t enough. I have been told over the course of multiple phone calls lasting upwards of an hour each between regular customer service, supervisors and managers that no one can do anything.

I had been with Netspend for over 10 years and had some issues with transactions I did not approve and hacking of my account from overseas. I stayed with them anyway because my direct deposit went on this card. All of a sudden they closed my entire account without notice and when I called they told me it was suspicious activity so they closed my account. My paycheck could not be deposited, the funds I had in the account I could not access to get out. I had to wait an extra week to get a printed paycheck because they just decided to close my account without notice for a transaction that I approved but they thought was suspicious.

I paid my car payment and said it went through but then it bounced a day later because they took their fee out. I paid it before and they took it after the fact. They never send me notifications about when the fee is due. I just called and spoke to customer service to a person named Toni who said the name was didn't match which was not it at all. I have paid this before using my card so Toni has no idea what he/she is talking about. Your practice of taking out your fee when there is a payment pending is wrong and should not be allowed to do that to consumers.

Where do I start, first off my Netspend business account has been open for about 1 week and soon as a deposit hit for 2000 Netspend closed my account!! I am upset and these people don’t care about anyone but their damn self. Keep saying they understand and I honestly don’t think they do. I’ve called at least 20 times today and still nothing. But a bunch of misleading information. If I don’t get my check or access to my money within the next week.. I’m getting a Lawyer. I am beyond pissed.

I love my Netspend All Access. The ONLY problem I have with my card is that I used my Netspend card to send a friend $20 through PayPal and it went through with no problem. When my friend tried to repay me using PayPal, I was unable to receive the funds back onto my Netspend card. My $20 is STILL in the PayPal account. I have always felt unfairly treated as a person with a prepaid card and no bank account and this experience only serves as a confirmation. THIS IS NOT A NEGATIVE REVIEW OF NETSPEND ALL ACCESS. Just venting...

I lost my NetSpend card and somebody hacked into it. NetSpend resolved it over the phone, and I was satisfied with it, except that I had to pay for a new card. I've always had the direct deposit from the get-go, and if something comes through, then the overdraft would kick in. But I wasn’t happy when they changed my card to another card. Still, I'm very satisfied overall. I have recommended my grandkids and my kids to NetSpend.

Ever since I switched to the all Access everything has been going wrong. First I started off getting my paid two days early then one day early. Now it's time for my direct deposit and the funds are out there in the air. Nobody knows where my money at. My employer says they sent it Netspend's that says there's no pending transactions. There's no way for me to get in contact with MetaBank. Where's my money? I'm going to close my account out and I'm just going to go with the credit union. Never would I put myself through this. It's very frustrating when you have bills to pay and the money you work for isn't been paid like that is wrong.

I use NetSpend over any bank since 2015 because I’ve had issues with regular banks in the past. And as far as any other issues with NetSpend, I haven’t had anything. The two-day early direct deposit and the money transfer are convenient, being able to do that with no fee, and then the low-fee monthly maintenance is a plus as well. The text message alerts also help. There’s CVS just about every two miles, and that’s usually where I go to reload. I have recommended NetSpend to everybody all the time.

I have I've been with NetSpend for over 89 years in. Ever since I switched to the all Access everything has been going wrong. First I started off getting my paid two days early then one day early. Now it's time for my direct deposit and the funds are out there in the air. Nobody knows where my money at. My employer says they sent it Netspend's that says there's no pending transactions. There's no way for me to get in contact with MetaBank. Where's my money? I'm going to close my account out and I'm just going to go with the credit union. Never would I put myself through this. It's very frustrating when you have bills to pay and the money you work for isn't been paid like that is wrong. Customer service is delusional. No empathy like how do you not understand they have my money and won't release it, DON'T EVEN HESITATE to close account. Do it immediately.

With NetSpend, I usually get my paycheck the next day. But if it’s a Friday, then I will receive it on Sunday. I’ve been able to use them to pay for online purchases, but they took away the feature for me to pay my bills online. They also have a feature where you can create a card that is not your card for protection. I use that feature a lot. Plus, I don’t have to worry about the fees. I used to pay about $6,000 in fees every year and that money stays in my pocket right now so I am extremely happy with their service.

I purchase this Debit as a gift for 2 of my grandsons, I added a small amount for them to purchase a game online. To my surprise, they had to activate the card. I called and to my surprise I was been asked personal information like SS#. Why on earth would I have to give out personal information on a gift card that I purchase. The money is mines! Moral of this! DO NOT USE THIS PRODUCT! Fraud and I lost out on the money I paid.

I activated my Netspend card. Loaded money on it. Wasn't aware of the new fees. Used one 6 months ago. No, fees. It's absolutely ridiculous, that they want you to pay to use your own money. Don't use Netspend. I'm sure there's a better card out there.

NetSpend works out fine for me. I’ve been with them for a few years. It was given to me when I did my taxes when I was working. I’m retired now. And my social security goes right into my card. I get it early every month. I have actually gotten it four days early one time. Also, when I have a problem, they take care of it. I was away and didn't use my card, and I find a $700 on it. I called them and told them where I was, and that I had witnesses because I was right in town, someplace where I wouldn't be able to use my card. They expressed me a card within two days. I got my money back right away.

It’s really good to have a card. I have the Western Union NetSpend and when my daughter was out of town, I could send her money without going to Kroger’s. I have also spoken with NetSpend's reps several times and they were great. They worked out everything.

I’ve been with Netspend for years and everything has been absolutely marvelous. They have enough customer service. They get back to me right away and they take care of business. I also do direct deposit using my Netspend card and I don't have to worry about going to the bank. Paying bills and making online purchases using the same card are offered as well.

I've been helping a friend un-lock her Netspend card and for 5 days it's still locked. I've helped her for 2 days out of 5 days and I sent them all the information required and still locked card. She receives her social security money on the Netspend card and I have no clue on how to help this lady get her money back or the card un-locked. The conversations I had with Netspend wasn't too promising on un-locking the card, they put me on hold several time only in reality to hang up on me. Doesn't deserve any stars.

I received a text message to call Netspend due to suspicious activity. I confirmed all of my personal info & was told that someone was trying to hack my acct. The rep said that whoever was calling did NOT have my card number or my PIN. They only had my social security number. They were claiming my card was lost and wanting to transfer all of my money to another account. (That should have been your sign right there!) I was PROMISED my money was safe, told that my account was blocked until they could resolve the issue, then just ten minutes later $1481.92 (every penny to my name!!!!) was emptied from my account in a one time transfer. Customer service allowed this person to make this transfer without 99% of the required information!!! They failed me completely. And all I got was "I'm sorry. We will file a dispute." Well now I have to figure out how to feed my children. Thanks Netspend for costing me everything!!!!

Back in 2011 when I lived in Kennewick, Washington, I was in a check cashing space and I got NetSpend when I first got my card. I'm on disability and that’s my only income. With Netspend, I don’t ever have to worry about it. I know it's always there. My direct deposits are always at least two days early. Sometimes, when there are holidays and when I'm not even expecting it, I'll get it four days early. Throughout the years, I had two problems with overcharges and Netspend dealt with it for me. I've never have a problem dealing with customer service like when changing an address and name when I got married. Whether it's a text message or a phone call, they’ve been excellent.

I've read quite a few reviews on this website complaining about the same issue. Direct Deposit. Netspend advertises "2 days faster". 2 days faster than what? When contacting customer service I am told that Netspend "has not received the funds" and that the funds will be available immediately upon receipt. I've contacted the Direct Deposit sending bank (Bank of America) and have documented evidence that the Direct Deposit was electronically sent to my Netspend account. What happens to those funds for 3-4 days? Why do you advertise a benefit such as "2 days faster" when it's simply NOT true?

I've been using Netspend for 3 years or more and I feel more comfortable being able to use their card and just spend money rather than using a credit card. I use credit card as only an alternative if I have to. I use my Netspend card to buy food from my commissary, I use it for a lot of outside meals like for Chili’s or Red Lobster, and I even use it when I go to my bookstore, Nobles. So, I use it for a lot of my daily expenses.

Please don't ever expect to get any money back from fraudulent charges on your NetSpend card. No matter how small they are. Also their fees are absolutely ridiculous. There's so many other prepaid cards you can use that have better security and customer service. I'm still waiting on a refund from six months ago. I just gave up and went with Brinks. NetSpend is a joke that just takes advantage of people who may not be able to obtain an actual bank account through an actual brick-and-mortar bank.

NetSpend gives you your check in advance, about two days early. They give me a text and let me know about any activity. If I ever get a transaction that isn’t mine, I can cancel the card real quick, lock it and call them. Lately though, I’ve had a problem with a company that I thought was paid but wasn’t. I purchased a TV type channel and they were supposed to have been paid two to three weeks ago, and come to find out, it wasn’t. NetSpend said they tried to take an extra payment out, and they cancelled the payment for me ‘cause they tracked my purchases. They know what I normally buy and what I don’t. So when something like that popped up, they automatically contacted me.

I've been with NetSpend for 12 years now. I was just wondering what happened because they used to have the overdraft protection, and it was like $100, but it doesn't exist anymore. It really wasn't an issue. I was just confused. I do both the reload locations and also the direct deposit. I love that it pays early and the longer I deal with NetSpend, I'm finding the earlier they pay me, so I'm happy about that. Their customer service is great, too. I'd definitely recommend them.

Netspend is doing a great job. I’ve been a consumer of their product for about eight years. I do direct deposits and I get my check early. Everything is done online and it’s been fine.

Thank you Lea for clearing this up for me. I'm upset the dispute didn't work out in my favor especially since the company takes money from innocent people, but I understand. You are a great asset. As far as Netspend, I love the card and won't give it up. Thank you!

NetSpend is convenient. I like their price and the early paydays. However, I had a little issue with them a few months ago and they didn’t handle it very well. I used to have an overdraft protection. I used it too much and they suspended me on it, which was fine. But then they sent me an email saying that since I’ve been a long-time customer, they were gonna give me the overdraft protection back. When I called to inquire when will I get the gold status back, they said, “We can’t do that. And there should be a $500 direct deposit every month.”

I did NOT sign up for this card. Somehow, they got my full name and address. A fully usable plastic Mastercard debit with a sticker on it that showed how to activate it. I have received applications for credit and debit cards before, but NEVER one with a fully usable account number. This is outrageous and uncalled for and should be illegal!!!! THERE IS NO REASON WHY MY NAME SHOULD BE ON THIS CARD. That is something that only the customer should legally be able to do!!!

I've been with Netspend for at least five years and I don't have to worry about interest rates or about money not being on the card. I usually have half of my pay go to the Netspend card and I use it to pay bills. It's really convenient to pay bills, and definitely for saving money as far as in my regular bank account. Getting my pay varies. Sometimes, it's there right on the Friday and sometimes, it's been there as early as Wednesday. I've also used the reload location at Walgreens in town and several truck stops.

My issue was resolved in a timely manner. I was contacted immediately. The representative listened and attended to my issue immediately. She was extremely professional. I am satisfied. Now that I understand I will give them 5 stars.

I’ve been using Netspend for almost a year and a portion of my payroll check is deposited to the account. This past weekend I won some money at the casino and deposited some of those winnings into this account. Who knew depositing money would be such a hassle? My account got put on restriction and it has been a pain to get it released. Customer service has a different answer each time. Documents sent and told some are missing (yet all in same email so if you got two how do the other two fail). Then after the 3rd time sending the documents are cleared. They won’t let you speak to the document department and say they can’t either.

I needed a debit card so I can get my check deposited on it, and I went into a 7-Eleven. I have a direct deposit and I like that I don’t have to worry about it. I know exactly what time it’s gonna reach them and I get paid two days earlier than normal. I’ve had no problems with the service at all.

I just recently got a prepaid card and the only way to activate it is to give your home address, state of residence, and social security number. Then worst of all you have to send them picture proof that of all this documentation. This is unrealistic considering you're not even supposed to give your social to your doctor but have to give it to somebody over the phone. Sounds like a bunch of identity thieves. All for a prepaid card to purchase a little something online. I don't recommend this this company to anybody. There's been rumors that they have been scamming a lot of people anyways.

I paid cash for a card to make car payment. I kept the receipt, packaging, and went home and activated the card providing my name, address, ss#, etc. as requested. I hung up the phone and attempted to use the card online only to be given a message the card was declined. I called my bank and attempted to use the card and they said it was invalid. I called Netspend. They said that the card had been blocked for suspicious activity. I am currently still on the phone 3 hours later after having been bounced between customer service and fraud and eventually hung up on y Kate in the fraud department who also lied about her supervisor's name. In addition I was told there were no supervisors to speak with.

I booked a flight online, Netspend found that it was okay to not only charge me once for the flight, but 3 times! I’ve spent countless hours on the phone trying to get my $756 refunded. The last time I called, approximately 30 minutes before closing, the representative I spoke to was rude and argumentative. I then asked for a manager, she proceeded to state she’d place me on hold for 2 minutes and return with a manager. Not only did she leave me on hold for over 30 minutes, she also failed to let me know she was still waiting on a manager.

When I used to cash my check in the check cashing place on Lexington Avenue in Manhattan, they had NetSpend there in stock. I noticed it in the window and I inquired about it. I had the card as well as the pamphlet to read the information on how it works, then I started using it. But recently, I don't go to the reload locations as much as I used to because I use my payroll now. Once in a while, when I need a couple of extra dollars or if I'm gonna make a purchase, I would load my NetSpend card. But I don't really use it as much as I used to. Other than that, when I was at an ATM in my area, I was informed that I got the money, but I actually didn't. I had the issue resolved by putting in a complaint and in the end, they have me back my money. I would recommend them to a friend.

I loaded money onto a card almost a month ago. I was told that I could not activate it and would get a check for my refund. Well I believe I am being scammed as I have yet to get anything and when I call I get the run around and am asked to verify my address multiple times. If I do not get my refund in the next few day I plan to make a police report and take legal action to get it.

We are out over $70 because of a two fraudulent charges. A cashier swiped our card three times for one purchase saying the card was not read. When the balance did not look right we discovered this problem. Netspend refuses to credit us for this error. I DO NOT RECOMMEND USING NETSPEND AT ALL.

NetSpend's team is very rude and not helpful. Netspend doesn't give me my check on time and I’m always paying my bills late. Sometimes I use the card online, but I pay in cash most of the time. I use direct deposit and load money on the card, but I gotta pay to put money on my card and then they charge a fee to take the money out. I can find loading locations though. I’m considering looking for another card.

So I tried to withdraw money and ATM did not gave me receipt or cash. Called Netspend. They told me to wait 10 days. Then they told me to wait 3 more weeks. I called and claim was already closed and that no errors were found and would give back refund. That was last week. Today I wake up, I see a message in my inbox. Called Netspend and was told my account was closed due high risk and that I'm not able to open a new account even though I used card last night and have to wait for the check of my WHOLE remaining balance in mail 7 to 10 days. So I got no money at all. Terrible service for a customer that's been 4 or 5 years with Netspend. Looking forward for lawsuit.

My parents have had NetSpend for quite a few years, and overall, their experience has been good mostly because their direct deposit, their paycheck comes in a couple of days before the normal payday, which is nice. But the one thing that they've always had a gripe about was when they're trying to either put cash on the card or pull out any money, there's a restriction of $300 limit cash withdrawal per day regardless of how many ATMs you go through. On top of that, if you don't do the $10 a month fee system, then it's like a dollar per transaction. And then, having to pay money to put money on the card when going through ACE check cashing or any of the reload locations.

I had an issue about a refund to my debit card and a nice gentleman from the corporate office personally contacted me and resolved my issue/complaint about my refund. I’m a happy customer again. Thank you.

I have been a loyal customer for well over 10 years or more! Recently I have had a couple of refunds due back to me from merchants in the amount of hundreds of dollars! The merchant has provided proof and maintained that my refund was processed and it’s up to my bank to put the funds back into my account! I have called and called and I speak to workers whom don’t know what they are talking about! No one can tell me where my hard earned money is!!! I feel like they are holding customers funds hostage!!!

My card was stolen and fraudulently. Netspend doesn't care to help you get your money back with all the technology in the world. This should be a quick fix. Instead they wanna close your account and make you out to be the bad. Need to fix their systems.

I received a card with a name of someone that does not nor has ever lived at my address. There is no customer service number to report this to. I have sent an email to the president. We will see how this is resolved.

I saw NetSpend in an ad on the phone. I clicked it and they sent the card to me. I've been using it for 5 years now and I like the $10 withdrawal. If you ain't got it, you don't get an extra charge. For example, if I don't have enough money on my card, I could go up to negative 10 but there's no overdraft charge and there are no charges. All the other banks give it to you, but they'll charge you and they call it withdrawal protection. That's not withdrawal protection, that's just charging you. Other than that, I mainly get direct deposit with Social Security on my NetSpend card and I'd get it about five days early. Usually, it comes in 25th or the 26th of every month. But I get a 100 emails a month where it says if you refer a friend, you get $20, and they get $20. That is not true though and it gets kind of annoying. I've tried doing it before and it doesn't work.

I received a card as a gift that was already loaded with $20. Not a huge amount of money, but I thought I could use it to buy bananas or something. I never intended to re-load the card once the $20 was gone. I called, and during the activation, they started asking for my social security number and driver's license number. The first time they did this, I hung up. The second time I called, I mentioned specifically I wanted a limited use card, meaning I wouldn't be able to reload it, and I would only be able to use it in store. For the limited use cards, their own website states they do not require a full identity verification, but they STILL asked for my social and driver's license number, because of a "restriction in the back office." I'm curious why they want this information so badly, when their own company website states they don't need it for my intended use.

I never signed up for an account here and was recently sent a card. I immediately called the customer service number to have everything closed and canceled but was never given an option. I checked the website to make sure I was calling the correct number and had it all correct. I'm not sure why I was even sent this. It's not something I looked into.

I have been with Netspend for years. I have had disputes and they handled them quickly. But I recently lost my card and with no other means I had to have it shipped 1-2 day, highway robbery what they charged me. Then I just get my card and had a dispute, they shut it off again! I have no money, and they do not care. They lied and said they shipped a card overnight, it's not coming. I am leaving Netspend as soon as I can get my money out. Do not use them, they are awful!

NetSpend was a convenient card to use. They had a bank account with us, so that was a plus. I pay all my bills with the card and it’s perfect for me. I don’t have to leave home - just a phone call. I like the convenience of having it. Also, their reps are always courteous with me, very nice and informative.

I wouldn't give these people one star. On the phone for 3 days REPRESENTATIVES lied to me about refund. I contacted documents department with my refund receipt from the merchant. They denied the email because it didnt come from the merchant. I called back and was told the documents department called the merchant and an expedited refund was issued. Nothing happened. Days nothing happens. Now I'm reaching out to warn you all. DO NOT USE. Aside from bogus fees they will not release your money.

I placed an order for 2 items and used my Netspend card. One item was a duplicate order. I cancelled the duplicate immediately. No items were shipped. Netspend wouldn't release hold. So then I cancelled all items on Amazon. Netspend wouldn't release hold. I Contacted Amazon, got the verification that Amazon sent bank the proper information for the hold to be credited back to my account. Today, 2 of the charges are still pending and one cleared. Over $140 and Netspend doesn't care.

A said gym merchant charged my account after I had cancelled their services. I contacted Netspend and they did not want to refund my money. They said I had to file a claim to get a provisional credit while the issue was resolved. I had to send them an email with all the information. Then when I call them the next agent tells me that I've been misinformed and that the provisional credit is for future purposes on claims that take longer. So not only did they lie, I still don't have my money. They are outsourced to India or the Philippines cause all the agents' English is horrible. Go to another prepaid card service. Don't use Chime because they are both ran by Bancorp. Same crap to deal with.

For years I have gotten direct deposit two days faster than normal payday on Wednesday night, but for the past month, my last two deposits have been late on Thursdays and I haven't received my deposit for today either.. If this continues, I'm switching to another bank or card company. This is very frustrating to experience.

I use Netspend for my direct deposit and they have never let me down, it's guaranteed that I will get paid 2 days early. The only time I didn't get paid 2 days early was not because of NetSpend but because of my employer. I have saved so much money because of NetSpend and I want to thank you for allowing me to have a bank that I can finally Trust.

Due to bad credit and no access to a reputable financial institution, I ended up with a NetSpend card. Things improved and I got a really good job with direct deposit and continued to use NetSpend. With it, I get my check about one day early. I use it to pay bills and make online purchases. Moreover, Walmart is fine as a reload location. I would recommend NetSpend.

After writing my post I finally got someone willing to look into the matter & I Thank you so much for doing so and resolving the issue...

I am totally annoyed. I have been with Netspend for over 2 years and have never had any issue EVER until now. My direct deposit is extremely late. I do the payroll. I have the payroll print out and it has been processed and posted. I called each employee to make sure they were paid and they were....except me! So this means it is held up on your end. I think it's time to go back to WELLS FARGO and not pay all your fees. I know for a fact my payroll has been processed because I do it and all of my employees have been paid. Where is my deposit? Thanks, Sarah

I recently received a Netspend card loaded with $100 as a gift. I received many types of gift cards in the past, and I have never had a problem...until now! First, I visited their website to activate my card. It asks for name, address, etc. Well, for whatever reason Netspend said they could not verify my identity with the information I provided! Next, I receive an email asking them for scanned copies of my driver's license, a current utility bill, and my social security card! Reluctantly, I do this because I need this hundred dollars.

Everything has been going okay with my NetSpend. When I called and replaced my card, their reps took care of what I asked them to take care of. I was satisfied with the service. My NetSpend is through PayPal. I’ve never heard of PayPal being bad, which was why I went with NetSpend. My favorite thing about direct deposit is that it gives you the early receipt stub back when you get the deposit.

They barely speak English! If you call and talk to a representative and call later that day they will say they have no record of talking to anyone. If you ask to talk to a supervisor, the representative will act like they are transferring you and get back on and act like you are talking to a supervisor. They have no idea what they are doing. It's like they hired a bunch of kids to run customer service. You have to keep repeating yourself because they don't understand what you're saying. Netspend is a joke!

I've had my NetSpend account for so many years, and my experience with them has been outstanding. Managing my finances has been easier since having the card. I like the ease of access to my funds. I use direct deposit and I can get maximum security deposit that goes right into my account, and it's accessible. I make sure customer service takes care of it, even though they're in the Philippines. Sometimes, though, it takes a little while before customer service picks up. Since I've spent time in the Philippines, I do notice mostly the person would always have a Filipino accent.

This is a terrible company, completely playing with your time and money. They require you to give personal information about yourself and literally steal your money. Run. They still not have resolved my issue. I’ve wasted so much of my time. It’s completely stressful. They owe me money for dealing with their **.

I find this company to be impossible to deal with. I've been calling for 6 weeks about a refund. I was told over the phone I would receive in 7-10 business days. I've explained this on the phone with them about 6 times now and I'm currently on hold again. Don't trust this company. There is something wrong...

Bought two cards from Walmart as gift for my kids to use when away from home and at school. Called in and told ready to go, new cards on the way. One card showed up and two months later I am still trying to get second card. Multiple calls and after much frustration I get told it is fixed and wait 7 to 10 days. Nothing shows so call back in and guess what...I have to start over. 3 weeks ago after I couldn't understand person I called back in and got someone I could and after 45 minutes on phone once again assured my son's card would be sent. And nothing showed. I called in today and tried to 40 minutes to resolve issue calmly and lady says she would need to put me on hold for a brief moment..

Received an actual debit MasterCard in the mail under my maiden name. Didn’t ask for the card, didn’t sign up for the card. Seems fraudulent and much like identity theft. How would this company get my info? Awful. Good luck calling their “customer service” numbers.

The first issue that I have had with NetSpend was a situation back in May of 2019 where I unknowingly purchased a product from a fraudulent company on-line. Not too long after that purchase I realized at and call NetSpend to ask them to cancel that transaction. They told me that they couldn't being that the merchant already took my money but that they would look into it for me. Try to contact them and get my refund, debit it back onto my card. Needless to say I never ever heard back from NetSpend on that situation nor have I ever ever got my money back.

Stay away from this fraudulent so called 'company'. I got this card at Stop & Shop for my daughter, to assist her through College, putting $100 on it, right at the checkout at S&S. We created an account and activated it that very same evening, waiting in anticipation for the 'real' card to arrive a few days later. Nothing happens for two weeks, and my daughter tries to use the temporary card to gas up her car, just to find out that the card is rejected(!). So I call their (so called) Customer service, who confirms that the card was "never really activated"...

This company stole money and told me my card expired when it says good through 09/22. This was for my kids and their chores so they can have fun with their friends. They locked my account online and wanted all my personal information. Way too sketchy for a reloadable prepaid card. Never again!!!! And not to mention the foreign person on the customer service side who wouldn’t even say his name. What kind of operation do you guys run? I would give you a 0 but it won’t let me. So beware of this scam and company.

I am very impressed in the diligence the NetSpend representative showed in resolving my issue. Made me feel much differently about NetSpend it showed me they have a great deal of character and willing to work with their customers to find them the right plan for their needs. I personally I've never felt so valued by any company or corporation as a customer as they made me feel . So needless to say due to the integrity in which they handled this the character of the representatives and the company I am now a fan of NetSpend. Thank you for reaching out to me and proving that my original perception what's wrong thank you very much.

Well let me say that both Brinks prepaid and Brinks both prepaid are requiring my id proof of addresses. I done all that with brinks. Now it's Netspend. Idk why but 2 prepaid cards asking? I'm like excuse me why I still havent received why..