Green Dot Prepaid Cards Reviews

I love Green Dot, it makes me feel super happy and wonderful the way I’m taken care of through direct deposits and my spending habits to where I can easily check my balance and be responsible. I love you guys and I want to win money through your sweepstakes.

I enjoy my Green Dot card. I think the monthly fee is a little excessive. However I keep paying it every month. I love the auto deposit feature and the fact I can use my card anywhere. And I love the earn cash back feature.

I really wish I could access my cash back rewards sooner. Maybe add some more rewards to better the appeal of the card since there are several other options out there for the same type of card. Also please continue to better the security of the card. Thanks.

I love my card. The only thing I would change us the cash back rewards. I think if you have your paycheck deposited to your card you should receive your rewards quarterly. Other than that I still love my card. The app is easy to use too.

I love that this card keeps me up to date with my bills and account purchases. I can keep track of all my purchases online and through text messages. It also allows me to get my government benefits 4 days earlier then scheduled. Thanks Green Dot.

I love this card. It's convenient and easy to get my payroll check deposited and pay bills with. This card is also easy to load with many locations. I use it to make purchases online and everywhere I go.

I love the company and I get my check 2 days early. Love it. Very great when your bills are due on certain days. Can't get any better than this. Only thing is my money be gone before payday lol.

Love getting paid early but completely sucks that it not only takes atm fees but more money out just for using atm get cash. I'm almost tempted go back to bank. I'm losing more money than I'm getting. Some of us are single moms needing every penny.

Every time I sign in to Green Dot, I have to figure out some stupid puzzle, or whatever you want to call it, counting cars or crosswalks and whatever. Then I may have to request some type of security code all before I can get into my account. Green Dot says that this is for security reasons. Then why is Green Dot, out of all of my accounts, the only one that does this? It makes me feel like Green Dot looks at me as some sort of idiot that can't manage his own account! I do think that I have enough intelligence to report to you if I see any discrepancies in my account. Other than that, Green Dot is good with everything else, but your practice is so annoying that I have seriously contemplated moving my account to somewhere else.

I really have no complaints other than the dispute process is lengthy, and the mailing of the form seems to be ridiculous. Other than that I have had my card for a year and never had any issues. I love the transfer process.

It has Been a fairly good experience. I have Even used for direct deposit. Had it about 6 months now. Would definitely recommend to a friend. Never had any issues so far. Only thing I wish was I could get a custom card or at least some different color options.

I love my Green Dot card, and I will definitely be recommending it to my friends. I love that I get my checks 2 days earlier. I love that I can simply add cash onto the card. I've never had issues with this debit card. It was absolutely, the best decision I could have made. I didn't want a bank account, but I needed a debit/credit card. This fit my needs perfectly!!!!

I have had a few experiences where my card will not work. One is paying my propane bill. They try but it won’t work. Is it their cc machine? Also the monthly fees are high. I’m on ssd and I’m very close to the 1,000.00 no fee charge but not close enough.

Take too much money off your own money you earned!!! The card is a good card to have especially when you can order offline and receive your items in 2 days. For that I give you 10 stars!! I really love my card.

I have used many different banks and have had many problems. So far it’s great! No problems so far, and if I do they are quick to fix them. Get my deposits before many in my office and never had to get it corrected.

It is extremely aggravating to pay exorbitant atm fees. Every bank and card company has some sort of agreement with certain atms to waive fees. It's enough to make one stop using your company completely. Everything else is decent. Please fix it.

I love the GreenDot card. My only complaint is more atms with no charge or don’t take an additional 2.50 off the card and the monthly fee every month lower it or take it away. But overall a great card.

This is the best prepaid card I have ever had. I get my pay 2 days before my check comes out. IT helps with paying bills. And buying product online. Thank you. The only issue I have is the fee every month. A lil high.

Service is great. Does exactly what I need it to do. Only thing that would be nice is options on card design, not really important but it be nice to have a blacked out card. Other than that no complaints at all. Been using as my primary for a while now.

Awesome. Love the app, where I can vault some of what goes on my card, and that I get some of my paycheck a day earlier than most. Recommended Green Dot to all friends and family. Getting a Green Dot for my kids as well.

I have tried several different pre-paid cards and I did not like the monthly charge and the service. So I tried Green Dot and it was a good choice. The main thing that I like is that they do not allow unauthorized transactions. I also like that I can use the card to pay for mostly anything and I get paid a day early for my paycheck. I would definitely recommend Green Dot to friends and have recommended to co-workers.

Thank you sos for giving me and all your customers great service.

I wish there wasn’t a monthly fee, but I can use the card anywhere, and I get my paycheck 2-3 days earlier than my coworkers. So far no issues. Plus the cashback tracker feature is amazing. I wish there was a way to communicate with the company via e-form.

This is a wonderful card with many perks. Love it!! I've used many different cards in the past but this one has the most cash back rewards and the navigation for online access banking is wonderful. Keep up the good work.

Love being able to stash money from hubby for rainy day funds. Customer service is not the best, but now I can use app to bypass them. And fill the price of checks is a little high for the amount of checks you get. But overall, the card and app gets GREEN DOT a solid 5 out of 5.

My only complaint is that is cost so much to reload. I think that is you have a permanent card then the amount to reload should decrease. I am being charged $3.95 per reload! I would reload more if I didn’t have such a hefty fee!

Green Dot has been great. I however do not like the fee that is added monthly. Being that I don't have much money to add to the card per month, that fee really adds up when there are some cards with no fees or lower fees. I will be looking at those in the future.

So far haven't had any complaints about my Green Dot account. Great service no Problems whatsoever. I even apply for the Green Dot Platinum Credit Card, and it has help me bring back up my credit score. I'm and waiting on the 12 month period to be able to redeem my cashback rewards. I think it's a very smart and good deal to attract customers. It be better if it was more then 100. But even so it's not bad. Love the idea of the app that has the option to stash money in the vault. It has help me manage money better and actually been able to save up money for 2 trips. Overall my experience has been great and can't wait to see what more can Green Dot offer.

I think the fee is ridiculous, I get direct deposit and still get charged a 10 monthly fee. How's that ok when I'm a customer to you with an active card that gets used daily. It would be nice to have it waived for direct deposit users.

I can access my card most times very easily via the app. There are times when the app takes longer or doesn’t work, but that is the same for any service. My money is available quick and I’ve never at any issues that weren’t corrected immediately.

I like almost everything about this card. The only thing that could change is your 100 dollar bonus. I earned the 100 fairly quick; but I cant have it until 12 months consecutive w/o a negative balance. They should change it to like 6 months. That would be more rewarding to me.

Hello there. I am taking some time out to let you guys know how I feel about your services. I like the card and all but wish there was a way y'all could add a overdraft protection on the cards especially if we use it for a direct deposit for work and to lower your monthly fees to 5.

I actually love my Green Dot Card. Payday 2 days early. I just feel like the fee should be a little less than 9 Dollars & eighty eighty cents. But overall this is by far the best prepaid card I ever had. My only complaint is the fee.

I like the ease of my card. I haven't had any trouble using it. However, I would like to be able to change my billing info, and address, without having to get a new card. I live off grid, and a new card would create hardships for me. But otherwise, it is an easy way to keep track of my spending and my savings. Love the mobile app! Thank you!

The only issue I have is that the Green Dot charges you 10 every month for a monthly maintenance fee. Basically we’re been charged to use our own money which I think is not fair. I feel like that’s a issue you guys should fix if y’all did have the maintenance Green Dot would be number 1 for prepaid debit cards.

Triple A. Direct deposit(s). As advertised. My one question is $9.95 monthly fee. I was charged, I thought direct deposit over one thousand dollars ($1,000) there would not be your fee? Notifications of transactions.. sure look BUT WHAT IF UNAUTHORIZED CONSUMER? Yes it happens... dispute/30 days????

I have been highly satisfied with Green Dot up until recently. All of the ATMs are changing and will not accept a card that does not have the chip in it. As Green Dot does not have chips in their cards, it has become nearly impossible to withdraw money from my card.

Green Dot has been wonderful. I love the cash back rewards! I haven't got to use them yet because I haven't been with Green Dot but for only a few months, but I read where they expire after a year. Is that a year from when I am able to use them or what?

Love Green Dot. Won’t use any one else. Customer service could be better but overall great card! I have been using green dot for well over seven years now and I have never had any major issues from green dot.

I've been a loyal customer with Green Dot and their service offers some great extras like getting my direct deposit several days before anyone else - 5% cash back - accurate accounting has improved greatly! I love the new vault - I really think that was a great idea! The only issue I have is being able to easily connect to speak directly to customer service! It's a slower process than it should be! I notice alot of major companies like Amazon and Cox using Texting for customer service! Now that's a way to improve any businesses customer service!

I have had a card for over eight years now and have not experienced any problems. I am very satisfied with all aspects of the service. My retirement check goes to direct deposit, I use my card for purchases and to pay bills monthly and have never had any problems when using it for anything.

I’ve suggested that people try Green Dot, because a had the card for a few years now, they can’t use their for Uber taxi, and they can’t use the card to send money on the cash app. I told them that I’ve the card for years, so if you can change that, I don’t think that we should have extra cost, when you’ve been a card holder for as long as I have.

I’m happy with Green Dot. The only reason I changed my direct deposit to just 20% to my Green Dot account is because the atm fees are so high. So I deposit 80% elsewhere where I don’t pay the fees. Getting a portion of my pay a few days early has helped me more than once.

For the most part, I am satisfied with the service. The only thing that I am dissatisfied with is that I tried to order my 19 year old daughter a cards I could send her money and it keeps saying that the system cannot verify her info.

I love how easy and simple this online banking is. This is taking online banking to the next level! I do not have any negative things to say about Green Dot Banking. I think with everything else going on with big banks charging stupid fees this method is better for me.

I have had the card for a year and a half and I have been very pleased. I really like the vault feature, I can hold on to money a little longer (LOL) and the cash back was available right on time. I have recommended it to several of my friends.

My Green Dot account has been so easy to use except for the fact I haven't been able to figure out how to transfer money from one account to another. At a rate I would refer a friend to go with Green Dot before anthing else.

Way too many fees. I have been searching around for a new bank with less fees. When I find it I'm gonna switch. Also the cards are made very cheaply and mine is about to fall apart after only 1 year of use.

Happy customer. Like the way the card works for me. So far I've had no problem or situations with the card or customer service. It is easy to use... but I can do without all the fees that are associated with the withdrawals.

Green Dot card has no chip. Mag tape is not secure. For security need an EMV card with NRF contactless use. You could add access to Apple, Google, and Samsung Pay. This would be a great addition to the convenience of the pre-paid card. The card use to be enabled for overseas use. Bring international back.

It takes too long for money that has been refunded back to me to get to me. I waited almost a week to revive funds back. Also, after the first year of cash back I should be able to earn more than a hundred or get that 100 quicker. But those are my only issues.

Green Dot is a great way to get paid and I highly recommend it to my friends and family, the best part about green dot is that you can get paid 3 days earlier than everybody else and really comes in handy.

I was very pleased on how easy it was to order a new card. The only thing out of this place twice is it through my account balance it to a negative amount. It help us doesn’t affect the cash back that night game and you will each year. I really really love the card and I suggested to everybody I see especially for the two days getting paid earlier and when your monthly fee it’s tucked behind if you go more than $1000 a month so very very good card. I really really love the card and I suggested to everybody I see especially for the two days getting paid earlier and when your monthly fee it’s put behind if you go more than $1000 a month so very very good card.

Love this card. It’s great, very convenient. It is a great fit for me. I get paid early and I am able to also put money in the saving portion, pay bills online with my card and account number. The app is very helpful.

So far I like been able to see where my money is goin. Better than a bank. Like being able to save money without going to bank. Only thing is depositing a check. It would not work from phone grade to cash it and take to to Walmart which I hate.

Overall happy with the card. Just wish I could pull more money off at a time without all the fees. It has been convenient working everywhere and the app is simple, easy to use. I like being able to move money with other Green Dot members.

I love being a Green Dot card holder. My pay is automatically loaded each month with no problems???? I also like the idea of of no overdraft fees. Whenever I have had a regular checking account, banks charge high fees when you have an emergency and you have no choice. The cash back is a great idea and I have mine coming next month.

My only complaint is that I was charged a service fee when my direct deposit should have waived it. Other than that, it's a pretty good set up! I hear a lot more advertising than I did when I signed up. I hadn't heard of them before but now I am noticing more advertisements and info. I am sticking to my account. No other bank needed. Thank you, Green Dot!

Excellent service! Receiving my payroll on time and accurately. The loading cash process is very simple as well. I am thankful for the service! I've only had to contact support 1 time and that was pleasant as well. I've reached my cash back goal and will be getting that next month!

I haven't had any issues with using Green Dot. I would recommend to anyone looking for direct deposit or just a no hassle card to use for every day purposes. I like having access to my check earlier than Co workers too.

You need to not charge so much for the use of atm. On top of what the stores already charge it too much. You guys charge $3.00 on top of the $2.00 the stores charge. So that's five dollars, some of us can't afford all that each month.

Haven't used my card in over a year. I put money on there for an emergency and over 20 dollars got taken away. I wished I had known this in advance. I'm unemployed and times are hard at this current moment.

Overall I'm very pleased with my Green Dot cash back visa card... I just think if you have direct deposit fee should be 5.95 instead of 9.95 but otherwise no problems. Great service. I've never had issues even when I had green dot VIP years ago.

I love my Green Dot card. The only thing that I wish could be different is the amount of cash back I can get back. They should change it to unlimited cash back. That way when you use your card it adds up more than 100.

I opened an account because of my credit. So for that it is useful. I always like the direct deposit feature and being paid early. However, I dislike the expensive fees with deposits and ATMs. Early on I was able to use my card with Cash App but no longer am. Nor can I use it with Venmo, Square (for my business), or apps like Dosh and Dave. Very disappointing. I had to order debit cards from each app listed above just to use their features because Green Dot doesn’t allow it. For that reason I mostly use my Venmo and Cash App accounts. I also dislike the amount I’m available to deposit. There are a few times this year I had a large deposit and was only able to deposit a small amount of it. Lastly, I dislike how long you have to wait for cashback. It took me a very small amount of time to earn the full amount. So for a year I can’t touch my cashback or earn more. I’ve wanted to open a different account for some time now and have just put it off.

I don't like the typical banks, so this card is perfect for me. My check gets directly deposited every 2 weeks, and I actually have access to it a day earlier then my co-workers which is awesome! I would recommend this card to EVERYONE!! Also good for kids I have a teenage daughter and I got her one also! She loves it! Much safer than carrying cash!

I am verry pleased with my Green Dot card. I love the app's features like how I'm able to put money in the piggy bank to save or put money back in rotation. And the sliding effect so I don't have to sign in to see my balance is time saving. I also enjoy recieving my paycheck a day early.

I have been a user for over a year and Has been satisfied with the company. Being A Card Holder of this Card Is A Safe and secured way for my everyday life. I use this card for all my deposits and work related matters. It is Very Convenient And Very secured.

The only issue that I have is that you have to many fees. I mean $35.00 twice, and why does it show in different places that I was charged two times? I got this card to help me save my money not lose it. Thank you.

Very satisfied, love the card very handy. Nothing to complain about. Do wish the card had a chip instead of just the magnetic strip. I like the cash back after 12 months as well comes in handy. Happy happy customer.

Green Dot has been a great company to deal with. The very few issues I have had have been easy and quick to fix. Direct deposit has worked seamlessly. Everywhere I go I use this card and have had no problems. All said this is a great company.

I love it. I think is the best bank. I can use the card every where. Also my direct deposit early. Easy to deposit in 7 eleven. Love this. The way they keep me informed about transactions is the best.

Enjoy this card and ease of use. Wish there was an option to use it when I leave the country and I also wish I could order a new card from the app, like with some other prepaid cards online. The customer service experience has been very lackluster and so I may look to move over all deposits to another card.

Everything else on card is great but the Worst thing about the card you can't pull money out anywhere free of charge. Pretty ridiculous if you ask me so have to pay card fee an ATM fee. Can't wait to get a real bank.

I feel like there should be some type of rewards for staying with the program for so long. I believe I have had my card for three or four years now and I still have to pay the same amount to load it and wait a year for any type of refund of the membership fees through cash back. There should be some type of loyalty program.

While I am not a fan of many of the fees that is something I think all banks have some issues with so I won't take off points for that. In the long run the early paycheck feature trumps just about any feature other banks offer so when it comes to direct deposit I intend to always use my Green Dot card. I recommend it to friends and family for that reason also. Keep up the great work, maybe try to eliminate some fees but otherwise keep up the great work!

I love this card. This card makes it so much easier than having a bank account. I also love how easy it is to use there mobile app. I highly encourage people to get and use a Green Dot card. I give it 2 thumbs up.

I love the feature where you earn so much money back over the 12 months period. I was wonder instead of $100 could you increase it to maybe $150 or $200? I think the rest of the customers would like that as well. But overall I'm happy.

I recently contacted your office for an address change. You all said I need to submit a utility bill with my name in order to change my address. I currently am staying with a family member and that's not possible to have a utility in my name. This is my account and I should be able to change my address without this unnecessary request. So I would like my address updated A.S.A.P.

So easy and I can use this card anywhere. Never had a issues with my card. Money is always unloaded on my card on time. I have the app on my phone so I can check to see if my money was uploaded on the card. And I can also check the balance as well.

I am very happy with my Green Dot account. Very satisfied. Thank you. Never had an issue with my direct deposit money. Always there when supposed to be. The only thing wish I could get my cash back rewards a little sooner than waiting a year. Thanks.

I’ve used Green Dot for 3 years and I’ve lived it. No issues and I get all my direct deposits early. Great service. The atm fees are high but other than that I really love using green dot. Get us atms.

Green Dot has been very helpful in managing my money. I like the stash option to set back money for last part of month. Paying Bills is so easy. And alerts help me keep my an eye in my money. Helps me so much.

I’m very happy using Green Dot Bank. I have nothing negative to say. My only complaint is when I have to get a credit back, it takes a little long to go back to my account. I’m still waiting for my $100 cash back. It’s my 3rd year and I should’ve gotten it already.

I like using the Green Dot. It really helps me keep track of my money and thank you very much. I will tell my family and friends about green. Because green. Is a very good card to use and I like the fact that within a 12-month. Of time you getting get $100 cash reward back from Green Dot.

When I first got my card it was so easy to set up. I love my account. It is easy to use then my bank account. I seem to use the Green Dot account more than I do any account. But my point is that I love my account.

I've had good experience with Green Dot. Never a problem, just wish you reported to credit bureau. I've been a customer since 2012. My deposit has always been on time which is important when you're on a fixed income and it matters.

I like my card and the fact that when I direct deposit my money is there at least the day before pay day. I wish the fees were less to add money at a retailer. Other than that I can use my card just about everywhere and pay bills with no problem.

I love Green Dot. Couldn’t ask for a better bank, it’s fast and easy sending, receiving, and direct deposits. The cash back rewards are also awesome, I’ve been with Green Dot bank for 2 years and once again I LOVE IT! Thanks!

My favorite card to use because it is easy for me and the app helps very well. The app allows me to put money away to save it or for emergencies only. I usually buy games but for those who are new to this I would totally recommend it.

The card is fine for me. I use it to pay bills and keep extra money for when I need it. The cash back at the end of the year is great to have. I wish there was a way to upgrade my card for valued customers like me.

As I started using Green Dot everything has been very good. I get my paycheck a day early with my direct disposed. I was also able to get my husband's check to my card. Which was a such a relief for us.

I'm very satisfied with my card in the card company. I prefer banking with them than banking with any other bank. And I recommend them to all of my family members. Thank you for your services and I will always be a loyal customer.

Love having Green Dot. I get my direct deposit before everyone else at work. Easy to use. I've had green dot for many years now. Wouldn't want a different card. If I could change one thing it would be the monthly fee. But I understand why you do it. Thanks green dot for a great card.

I used to get paid every Tuesday like clockwork at 11 am. This was the whole reason I choose to get your card to get paid early. Then out of nowehere it changed to that I don't get it until 4pm on Wednesdays. My boyfriend has the card and he stopped getting early deposit all together.

I don't think it should cost to load your card or take money out of the atm, I have an Amex serve card and it doesn't cost me anything to load money on it or have any atm charges for withdrawing money.

I love my Green Dot account! It's fast and easy. The app makes it so nice to check balances and stash money. The stash feature is a favorite of mine and the fact that my check is deposited 4 days before my coworkers because I use green dot. I just love it.

I love Green Dot, have had no issues, just my card is getting worn out and I wish there was a way to order a replacement or add someone to my account t and get a card for them, other than that I have no issues with Green Dot. Thank you.

I purchased my Green Dot card last June 2018. I loved it, never had any problems with it until today. This past Sunday I loaded $2700 onto the card in multiple transactions because of a $500 limit at the store to purchase a vacation package at Costco.com. The transaction for my vacation went through and everything was fine. I wake up this morning to an email saying my card has been suspended due to suspicious activity, to call the number on the back of my card to be able to access my funds again.

My grandson bought a prepaid Visa Green Dot that Load & Go card from local Walgreens, came home and tried to make a purchase and was declined. For three days now I've been calling all the numbers I can find and each time I fill out the registration a Messages returned, "Having technical difficulties at this time. Try again." If I could speak to a customer care service that would be great instead of the machine that hangs up. If anyone has a number to a live agent Please give it to me!! He Lost his whole first week of work cash $200???

Purchase a Green Dot card last year and have had no issues until I got back from a 2-month vacation. Try to send a Western Union online using my Green Dot card and kept getting declined. I tried call Green Dot to resolve the problem and was told to try again in an hour. Try it again the same results. Call back customer support at Green Dot. Told I would have to get money out of the ATM and find a Western Union and send the money manually. I was charged extra for using an ATM and I wasted a lot of valuable time. This card supposed to be used as a convenience tool and it has been anything but.... My time is valuable as is my money....

I have been using Green Dot for the past 21/2 years and the Only problem I have with it is not getting paid 2 days early like advertised. Other than that I have no problems. I tell all my friends to use green dot.

I received a Prepaid Mastercard for the amount of $50, as a birthday gift for my daughter a couple years ago. I went ahead and activate the card, never used the card. Tried to use the card recently and found out that there is a negative balance of $15.94. I called customer service to inquire about my Green Dot card (very rude customer service). I was told that I owed Green Dot $15.94 and I need to pay it now, I was very surprise. I asked to close my account ASAP, keep the $50 that they STOLE from me and reverse the $15.94 extra monthly charges that they applied to my account. I was told he can only credit me 1 monthly charge and if I don't pay the balance, they will put it against my credit score.

I have called Green Dot numerous times today and have gotten nowhere!!!! My direct deposit was sent out on Wednesday and I was supposed to receive it today and have yet to get it!!!! They asked me for my check's trace number and told me I have to wait two business days just for some kind of answer. I JUST WANT MY MONEY!!! THIS WILL BE MY FIRST AND LAST TIME EVER USING THIS COMPANY!!!!

I am so beyond frustrated and feeling so hopeless about this situation. I loaded my card over a month ago to pay bills more than two thousand dollars and the account was soon after closed by Green Dot. No call. No reason given--nothing and I’ve yet to receive our money back. I call everyday and everyday they promise me someone will call me from corporate to transfer the funds to another one of my active cards or send me a check or something anything at this point just to get my money back and nobody ever calls. It’s been more than a month!!

It is impossible to change your address on your account. They will not allow you to change it on your online personal page!!! It is just wrong!! Customer service is always someone with poor English and a nasty attitude!!!!

I purchased 2 Green Dot prepaid cards yesterday and placed $100 on one card and $500 on the other, and when I try to activate the cards it is telling me that they are experiencing technical difficulty and cannot complete the activation process. What makes matters far worse is the fact that there is no human that will pick up the phone and assist you with this issue. If you visit their website, you will find no reliable means of contacting them and receiving immediate assistance, just a bunch of useless automated phone numbers. I have already reached out to my lawyer and the Department of Justice to proceed with some legal action against this highly irresponsible company. What they have done, thus far, is pretty much theft of the money that I have loaded in the card and now have no access to.

I’m on my 10th month with Green Dot and I earned the $100 cash-back reward at the end of the year already. I’ve also been able to do all my online banking and paying all of my bills online through it. The only complaint I have would be the ATM fee. There is no ATM where I can go and there’s no fee so I have to do their fee plus my fee. Other than that, Green Dot has been great so far. I have no complaints and I get paid a day before payday.

I have used this Walmart card for 3 or 4 years. The worst bank ever. Every 6 months someone steals my card and Green Dot NEVER flags it as suspicious activity. I happen to catch it and cancel my card and I have to get another card and be without money for 3 weeks because they are so slow. They don't care about security. If I could give them a -10 I would. Renee.

I purchased a Green Dot prepaid card from 7-11 and added money to it. I tried to activate it 3 times because I wasn't receiving the verification code. I got the problem fixed through my cell company to receive the verification text. Now when I try to activate it, I keep getting a message that says I've attempted too times. I've tried for the past 3 days and keep getting the same message. I've repeatedly tried to call the 866 number provided on the card but can't get through to a live person and the automated system keeps hanging up on me. I need to get access to the money I put on the card. Please do not get this card. I've read many reviews from people with the same problem. There's no way to get help from this scam of a company.

There is no number provided to Consumer Affairs, this is so you look at me as a customer in your company profile and my account and not just a review posted to a board. Should you wish to contact me, please do so through the information on my Green Dot Account, my opinion of this remains the same especially now that you have done nothing to sincerely reach out to resolve the issue or address the concern. It appears that this is your generic company response posted to the public so that you can save face. Try again.

I tried to activate my Green Dot card through the app and asked them to send me the verification code to my number. But the text wouldn’t go through so I tried three or four times. And now when I try to activate it it tells me to try again later and won’t let me get anywhere and now I can’t touch my money. And I can’t reach a customer service person. I’m really frustrated. And it’s been two days and it keeps saying try again later. Can you please contact me.

This is not a good company at all!! Do not even try anything with them. You will get scammed out of your money. They are rude on the phone and they will not help you at all. Please do not get a Green Dot card ever. I have called them 5 times today and still on the phone with them and I am not getting anywhere with them. It says to upload my ID and it will not accept it so they will not send me my actual card and will not give me my $200 on my card and they took the $9.95 monthly fee already. They need to get shut down completely.

I began using the Prepaid Visa card from Green dot with little to no hassle, or at least nothing Customer Service couldn't help with. Now that my cash back balance has been reached coincidentally Green Dot closed my card without notice. I was alerted when my card became "blocked" once I called in and verified it was me, I was put into an automated menu that explained simply there was abnormal activity and they reactivated the card for me to withdraw or use the balance left but no further load to the card could be made and all future business with Greed Dot was closed also. I called in to speak with a customer service representative to ask why this decision was made or better yet, what abnormal activity had been made so I could protect myself and because the system recognized my card number it continually sent me to a message that said the card was closed and it would never allow me to speak to anyone.

I picked up a Green Dot card at a CVS. I bought it for my 8-year-old as a way for him to get used to using a credit card but without risk of him spending more money than he has. We purchased a card with a $40 balance. The card may only be purchased in cash. So, we paid $41.95 in cash. However, the card is not usable until it is registered, which requires you to provide Green Dot with your SSN, cell phone number, date of birth, email address, and physical address. The first time you use the card, you will be charged a monthly fee of $7.95. So, all told, we paid $50 for $40 and handed over a fair amount of personal information that Green Dot acknowledges that it will sell to both its affiliates and non-affiliates for marketing purposes. This information is only accessible once the card is purchased in cash and the package is opened. There are no refunds.

Updated on 07/09/2019: Today, I logged into the app and the transaction for $345.62 is nowhere to be found so I thought maybe it’s in the process of being returned. I called into customer service and (not the number on the back of the card) but another number and the representative yelled at me and laughed at me when I told him what was going on. I asked him where the money was & why it just disappeared and you guys he seriously cackled so loud. For him to laugh in my face like that is almost just as bad as this situation I’m in. He then hung up in my face while I was mid sentence. I called again and spoke with someone else who said the money would be returned so I am just waiting. I’ll update you guys.

I bought the card at Walmart and also paid 160.00 dollars to load onto it as well as another card with 500.00 to load onto it. My 500.00 came available on my card but the second card for my husband did not. So now I'm out of 160.00 dollars that was needed in an emergency situation. I have my receipt proving the purchase but I don't have my money on my temporary card for my husband. Please help!

I just purchase a Green Dot card to make a payment for my phone service and it is telling me it is unable to activate my card. I have been trying to call the customer service number and is unable to speak to anyone. I am so frustrated with Green Dot.

I purchased a Moneypak card to load funds on to a card of mine. I have two that are eligible according to the site. It has now been almost 3 hours since I purchased the card and instead of getting the wait 20-30 minutes error, I am getting "We’re sorry for the inconvenience but we’re unable to process your request at this time. Please try again later." I try calling the support number, put in the numbers it asks, and it says my birth date is invalid(????). There is absolutely no help, no actual person to contact, and now I am out over $200, and severely unhappy. Unless I feel like waiting 1-2 weeks to see if I can get a refund. Will not be using this service ever again or recommending it to anyone.

I bought a prepaid Green Dot card and loaded $50 on it. I was told to either download the app or go to the website to register my card. I did both.. I never received a verification code thru my text to complete my process with my card. I have tried so many time now it’s saying I have reach the maximum tries, told me to try again later. I can’t get in contact with a live person, that I’m so upset about this. I put that money on that card because I was trying to order a birthday gift. I don’t have money to just throw away. Green Dot is not a good choice when buying prepaid cards. Please take my advice. Since I woke up I still been trying to register my card. Still unsuccessful.. Don’t get a Green Dot prepaid card.

Does anybody know how to file a lawsuit on this so called company!??? I purchased a Green Dot card so I could receive direct deposits each week from my work. I used my temporary card account info at first, and that was fine. When I registered online to receive a personalized card it was suppose to arrive in the mail 7-10 business days! After it had been over 2 weeks I called them because I still hadn't received it and wanted to find out what the problem was..?? They told me it should arrive any day. After a month had gone by I called again and was told the same thing, instead this time the idiot representative took it upon herself to issue me a new card, which makes both my temporary card and the card that should be arriving "any day" useless!!!! So now all of MY money isn't accessible!!!! What a SCAM!!!! Do not use Green Dot!!!!

I haven’t been able to activate my card that I purchased at Rite Aid with cash. I tried via the app and didn’t receive a text message..then there appeared a message telling me I sent to many requests so could not receive texts. I tried calling but was only able to reach an automated service telling me either my card number was invalid or to use the online process. This has been going on for two days. I’m wondering if this card is real or maybe a scam to just take my hard earned dollars.

We have only had this card for two weeks. Put $300 cash deposit no problem. Once a direct deposit from PAYROLL hit the account for $700, they immediately locked it. When we first called they said we needed to give them drivers license and deposit slip to unlock account. When asked why, they first told us they COULD NOT tell us why. Called again, they said name didn’t match, when we called them out on the lie, they admitted it was “standard procedure” to lock account. No one spoke good English and we have NEVER had a account locked because of a deposit. Apparently you aren’t allowed to talk to supervisors either. We will be reporting to fraud department and also opening a lawsuit if they do not release our money they are fraudulently holding. GET A LAWYER people!!

"Deposit can't be completed right now. Looks like there was an issue on our end. Please try again later." Keeps giving me same message. Don't know why. This is not the first check I have mobile deposited. Haven't had issues in the past.

I deposited money Sunday for $300. Still do not have my money in my account. I had to call CS who then tells me, “Yeah I can take care of it from here.” I give him all the numbers from the receipt and then tells me, “Now I need you to email a copy of the receipt to ** Reference # **.” I call again Monday. CS says, “Oh your case is closed. Money will be in your account 5:30 pm". I check. Guess what - not there. So I call again today. Now they tell me, “Oh the receipt you sent me they can't see it.” I'm looking at the receipt with my kids and wife. Everybody can see the numbers. I also go to the Walgreens where I deposited and they also gave me a receipt that the transaction went thru with everything to show it went through.

I purchased a Green Dot prepaid visa from Safeway and put $250 on it for a father's day gift. After my father called the number on the card and registered it he was unable to use it to purchase anything so we called the customer service number. After entering the appropriate information into their automated service it said that it had not been registered yet and was only capable of making impersonal transactions, which is pretty much no transactions at all. So I went to their website and created an account for him and registered the card to that account. This unrestricted the card and we thought everything was good.

I have a hold on my card for my direct deposit which is the second one for the same amount. After calling four times I was told I needed to send additional documents of which I did and was told it would be 48 hours before I can access my money. This is absurd and I’m beyond upset and dissatisfied.

Do not use Green Dot. They stole my entire tax return and blocked my card asking for verification that I am who I say I am and I provided the information and now they are telling it will remain blocked until I give them a physical check stub from IRS when it was direct deposited. They are frauds and crooked. They will steal your money and now I'm losing everything because they stole 5083 from me. I've reported to BBB as well.

I can't activate the card. It seems the problem is I cannot register my address because it is in Puerto Rico and that is not presented as an option when entering the state. This despite the fact that it is being offered in Puerto Rico and is part of your contract's definition as to what constitutes the US. Help!!

To begin, I had few issues with using Green Dot. I know you will not receive the most impeccable service as you would with a bank, but at least they were providing what I needed - a debit card, direct deposit and the ability to deposit checks mobile. I deposited my first check in Feb-March 2019 with no problem. In June, I received a money order and attempted to deposit it with no avail. Prior to depositing, I made sure that money orders were able to be deposited and they were.

Purchased MoneyPak to almost pay scam electric invoice. While verified in time before I sent it, I still cannot get my money out of MoneyPak. They don't tell you in advance that you need to supply your social security number and download a photo ID. Once you do, to attempt sending money out of system, I "failed" to correctly identify the reCaptcha icons even though the screen did not show up until the 7th attempt. Still trying to deposit held funds to debit card but screen again freezes when I press "deposit to card". Tried on both PC and MAC. Call center is press 1 for this, press 2 for that... no human intervention or assistance. I now have a very expensive piece of cardboard that I can't access. Do NOT ever use this company.

We’ve been Green Dot card holders for almost 10 years! This past month someone withdrew $1000 from our card and when I followed the directions and sent it in (because they said the email didn’t work) I was denied! I was so upset! When I called in I was told I had to prove that I wasn’t in the state the transaction was made! Now I had to print everything and highlight charges we actually made in Las Vegas on the same day and my time card to PROVE I was in state! The customer service rep was zero help with giving me ideas on what to provide! There has to be an easier way! I have never had a problem with these guys until now! So we canceled our card. Got new ones but I took our direct deposit off of it because if this is the service I get from fraud no thank you! So disappointed! I am now sending in the supposed PROOF but I’m not feeling hopeful!

I'm very upset and I'm hoping I can get my money back I bought a prepaid debit card from a local store so I can start a job and I put 20 on the card 2 weeks later. Today I got my pay check and my money is nowhere to be found. I need someone to get back to me, a real human to figure something out because I didn't receive my pay check and it was sent to my acct. Pls. get a hold of me either by email ** or phone number **. Thank you.

Card was purchased and attempted to activate with same number multiple time. After attempts exceeded waited overnight and still unable to activate card. Called 4 different phone numbers and unable to reach anyone to assist with activation or told to log in. Problem is card cannot be activated, and very little info online or anywhere to get assistance. Horrible front end process.

So I purchased a Green Dot card and had issues from the beginning. Wasn’t able to use balance on MoneyPak because I can’t create a login on the website. Called multiple times and was given the run around. I had green dot years ago and they weren’t this bad. I just want to put my money on my card, I don’t understand why that is so hard.

So frustrating! Bought the card and tried to register it. Completed the form multiple times and it stated I needed to submit a "valid phone number". After 3 tries, it stated that I have made too many attempts. "Try again later". It is now 3 days later, and it still gives me the same message of "try again later". I tried to contact them at their customer service phone number, and an automated response told me to go to their website and register the card. Then it hangs up. NO HELP AT ALL. This is obviously a scam that will not allow me to access MY MONEY! And now they reply "Feel free to contact us if you have any additional questions or concerns that you would like to discuss." GIVE ME A CONTACT NUMBER SO THAT I CAN SPEAK TO SOMEONE! (866) 795-7597 does not help. I need to speak to someone. You are holding my money hostage!

I purchased the GreenDot prepaid card for overseas transactions. It seemed like a good idea as even if it is compromised, you can only lose the amount on that card instead of your bank account. On the back of the Green Dot card, you will see the list of services. It lists Foreign Transactions and lists a fee of 3% of transaction. That is ok, and I accepted and loaded $200.00 onto the card for use. But... when I went to use the card for a specific purchase, it was refused. I called Green Dot customer care and was told that they will not handle foreign transactions due to fraud.

Not happy with this card at all! I just purchased the card last night to send my daughter funds (this was an extreme emergency) only to wake up and find that a $7.95 monthly service fee has been deducted and I've had the card less than 24 hours. Not to mention there was a fee included in the initial purchase. Green Dot you need to make people aware when they purchase the card instead of blindsiding them with high fees as soon as they swipe the card. I will no longer use Green Dot nor will I recommend to friends and family!

Thankyou very much Greendot for refunding my money in a timely manner. My issue was handled very well and I appreciate how communicative and responsive your company was when my issue was brought to your attention. I recieved a refund check today for the full amount in question and I am very satisfied. I do however hope that whatever was causing the error within the moneypak loading process on your end was able to be examined and resolved so that it does not happen again to myself or someone else in the future. I would also like to recommend that your company make live customer service and assistance available to customers. I understand that your website and phone offer many automated customer service options but as a customer who has encountered a problem it would have been so much more reassuring to have had a live person to speak with directly when encountering the issue I had. Again, I thankyou for refunding my money and look forward to using greendot again in the future for my financial needs.

I bought my Green Dot card and loaded it hoping to buy something online with it. It’s been almost a week and every day I try to use it and it says it’s invalid. I’ve tried on many websites all different ways and each time it keeps saying the card is invalid. So I called the “customer care line” and it gets me literally NOWHERE! I put my card number in and it takes it, then my social and says that’s invalid! Then I try again and it says my card number is invalid? How when it just took it?? I feel like I was just robbed of my money!!! Taking out the monthly charges when I can’t even access my OWN MONEY! I CHOSE to use this company and now I REGRET my decision!!! What type of a company doesn’t have a real human to work issues out with?? This has been by far the most unhelpful and worst designed customer experience EVER! I want to have access to my OWN money that I WORKED for!

I bought a 70 dollars prepaid card for my son. Paid 1.75 for the card at register. They charged him 20 dollars for the activation fees. Way too much money. I will never buy the card again. He is a ill, disable person that cannot handle well bank card. It is not fair at all.

My card was lost and then all of a sudden I saw 2 transactions on my account for withdraws totaling about $300. I emailed them a dispute form but have yet to hear anything for someone. All I want is my money back.

I purchased a Green Dot reloadable prepaid card for my husband to use to make online purchases. I thought it would be safer than using the card linked to our banking account. When my husband went online to register the card, he received an error message that said they were unable to verify his identity even though he provided his social security number as well as the other information that was requested. He is now being told he cannot use the card to make any purchases other than face to face. He cannot receive cash back either. I am so confused by this. That is our money, yet we cannot use it as intended. Additionally, we were charged a service fee for a service we purchased but cannot use. All we want is our money back! Unfortunately, it looks like I will have to ask our state attorney general for help. To avoid this hassle, do not use Green Dot!

I feel like the transaction fees are a little to much at $3.00 each time I put in over 2,000 dollars a month and a good chunk gos to fees, I really like having my Green Dot card but it's taking a toll on the pocket so maybe if you could do like a one time fee for qualifying card holders that would be awesome. I would definitely appreciate that I a lot. Thank you. Please consider my input on the survey.

My kid bought a card for herself. She thought it was like a debit card. When she came home I read the instructions of the card. After the $1.95 purchased price they have the instruction on the card you have to pay $9.95 per month. No this is unacceptable. They should put this in front of the card for people to read. I have called 10 times trying to cancel this and to get my money back with no luck! There is no customer service rep available. I have not register the card yet because they ask you for your social number. Why is this? I also send a messenger thru Facebook with no luck. I want my money back please.

I am having a hard time reaching anybody in customer service with MoneyPak. Last Saturday June 15th I purchased a MoneyPak card. Waited 20 minutes to load and kept getting a deposit failed message. So then I did the email customer service and also called. I was told that there was a technical problem with my account and I should be getting a refund. Since then I have emailed and tried calling with no results. I’m still waiting for my refund. It was $140. I already live paycheck to paycheck and this hurts.

I bought a card at Walmart and put money on it and had no problems. So I decided to have my SSD payments direct deposited. I verified my identity and where the money was deposited from but they still froze my account and are trying to hold the money. After a week and a half of back and forth with their incompetent, unhelpful and just down right lying (even the supervisor was an unhelpful jerk) customer service reps they are trying to keep my money. Problem is I notified social security so they can investigate it because according to SSI it's illegal to hold money that came from the US Treasury after I gave you all my documents. The money should have been sent back to the US Treasury to be reissued to me.

My card was stolen and I had reported it to Green Dot via phone and via snailmail as instructed. I was issued a new card and my stolen card was closed. However there was a $459 charged on my account to T-Mobile that I did not authorized so I disputed the charges. I don’t have a T-Mobile account BTW. After 7 days of “investigation” my claim was denied. I was never contacted by anyone from the company to get more information. All they did was send me a denial letter stating that after a full investigation they determined that this was an authorized charged and they will not be refunding the charges.

Updated on 06/25/2019: You addressed my concerns, but I still had to call back twice, send an email and be on hold for a total of 30 minutes and on top of ALL this, I have to wait 2 weeks for a refund! SMH!! Shame on you Green Dot... I just want my refund back and NEVER have to deal with Green Dot again...

I purchased a Green Dot card today at 9:14am EST. The only was to register the card is through the Green Dot app OR Online which then states that you have to register through the app. THIS SHOULD HAVE BEEN STATED ON THE PACKAGE, but I consider this fraud on GREEN DOT end. I have REPEATEDLY tried to register with the app. During the registration process, Green Dot is supposed to send a verification code to your mobile number. I NEVER RECEIVED THE CODE and have validated with my mobile phone carrier that I am receiving messages.