Green Dot Prepaid Cards Reviews

Green Dot has been a great card since day one. Easy to use, accepted almost everywhere, easy to load money on to, the cash back rewards, and good app to use on my iPhone. Only disadvantages to the card are the fee to reload the card is a little high-it should be based off the amount of money being reloaded on to the card.

I love my Green Dot card. However there is one thing that I dont like and it's the cash back. I would like it if once you max out. Pull it. So you can start over. Let's face it. Everyone has tough times and need a little extra.

I am a very satisfied customer. I have recommended Green Dot to family, people I work with. I haven’t received any negative feedback. Some of my coworkers have children that have Green Dot also and they are also happy with the services also.

Love having a Green Dot card, minus the one day I couldn't access it. It's convenient and easy to use anywhere. I pay my bills online with it and all. When I get it replaced they are right on it. I only wish I could change the image on my card.

Despite many emails explaining that the mobile app would not work for me I keep getting the same reply and same set of instructions which I have followed over and over no results. When I called several times to one was able to help or seemed to speak English well enough to understand what I was saying.

I love Green Dot. I'm in control of how I bank. I like the way you can stash money and help you save. I can go anywhere use it at any time. I wish they had their own atm's that you can use to avoid too many fees. The best thing is the direct deposit. I get my money a day faster. It helps a lot. Thank you Green Dot.

Green Dot is a great company but I don't think you guys should charge 10 monthly fees that's more than a normal bank. I like that you can stash and unstash cash. Also I like the early direct deposit. Over all I like GreenDot company.

The app is easy to use however I was not happy that my VALID driver's license was rejected and I'm not able to use the transfer money from another bank feature. Also, I have the cash back rewards card and although I have reached the maximum limit ($100) and I'm not able to access it and have to wait for the 12 month period.

My previous bank decided it would be a good idea to charge me me a monthly fee after I requested the account to be closed. I had already withdrawn my cash because of a security issue so I was charged 2 NSF fees because 1 I didnt have any cash to cover the monthly fee of 15 dollars and the other because there was no cash to cover the NSF fee they charged me for after knowing I had withdrawn my cash. Long story short I was switching jobs at the time and went to apply to a local bank and they informed me that I had a delinquency flagged under my name for non payment of a NSF fee.

The direct deposit card is great. Great customer service and staff to talk too. Thank you. Your company is always faster than other banks for two days direct deposit. Thank you for your understanding and cooperation. I will always used your company.

Never had any issues with card. Have always been able use card at any ATM or store. The only thing I don’t like is the high monthly fees to use card daily. I believe if you get regular direct deposit each month then the monthly fee should be waived.

I like everything except for the $10 fee if I don’t have enough put in as a direct deposit each month. And I wish you didn’t have to wait a year to collect your rewards. Other than that I have no other issues or complaints and would recommend Green Dot.

Pretty awesome getting my paycheck earlier. It helps tremendously being a single mom... just wish the cashback didn't cap off at $100 otherwise great card capabilities. Love that it's cash reloadable. Will be a loyal user as long as possible.

Should have fees abolished. Thank you. Please it will help people who work for their money. Or they can go get another card and don't worries. But it would be very helpful if you would do away with the fees.

My experience with the company has been working out for me just great. I would recommend my experience with the company with my family and friends. My payment from my check be loaded on my card before I get paid. This card is great. I can pay bills and shop. I love my Green Dot account????

There have been some times in the last year when having your debit card was extremely helpful. I am unable to be fully mobile and your card affords me the opportunities to fully utilized online payments for 95% of my bills. It's convenient and the credits and debits show up in a timely manner. I'm very pleased to have my account.

I love Green Dot! Very satisfied with my card and how it gives me lots of cash points! My experience with this card is awesome! I’m also able to book hotels and rentals with this card. I would recommend my family to use this card! Thanks Green Dot!

I like the card. It's easy to used. I get paid faster and my money come right to my account when I use my card. The amount when come to my phone where I spent the money can't nobody get to my account. It's a very safer card.

I just think the $9.95 fee is a little high. Maybe five dollars would be ok. Or even what about if you have your paycheck deposited into your account regularly that monthly fee gets waived since you're a loyal customer!

You have too many fees and if something doesn't change about it I'm gonna switch to Chime. Anybody else is better than Green Dot. Everything about the card is bad. I've had nothing but problems with Green Dot. The card is crap. That's all I have to say.

I thought I had lost my card but ended up finding it later. I Sent all of my funds to myself via Western Union only to find out that I couldn’t do that and had to have the transaction cancelled by Western Union. As soon as the transaction is done pending by Green Dot, my funds will be back. Green Dot says it could take up to 10 days which is ridiculous because no other transaction takes that long to finish pending. Now my family has been screwed for the last week. It’s already been a week and it’s still pending. Thanks Green Dot for all of your help. You sure didn’t mind taking the VIP charge out and putting it at -4.95 that’s for sure.

I love my card. Just wish I could get my direct deposit on Tuesday like I use to but other than that I love my card. Can pay bills, order things offline. I love how you can get cash back from the card and the other thing I don’t like is the cost you have to pay every month it a 10 dollars fee. Other than that the card is so awesome.

I think the Green Dot card is great. The Only Exception is that you can't use it for Western Union because it is not recognized as an official Bank with their site and other providers as well don't recognize it as an official Bank.

I would be much more likely to continue using if the monthly fees were not there. I have access to another card that doesn't charge me. My card is in the negative even now simply because of these charges. I will probably just cancel my card.

I have been with this company for over a year. I never had a issue til now. I called customer service for a replacement card, because mines was broke in half. They claimed they mail my card on May 23. It’s June 11. No card. No access to funds. Called. Got misinformation. Now I have to upload and email my ID and all these documents in order to receive my funds. It’s BS. I stay with somebody temp. I have to provide a lease and utility bill with my name on it. I’m only staying at the address for month. You're holding my hard earn money hostage charge me for a card which I never received.

Worst company EVER!!! I had a card for about 6 weeks. Not crazy about the $7.95 monthly fee and having to pay $4.95 to load but whatever. The problem is customer service. I was able to make a purchase using the card this morning. Then when I went to make a second purchase from the same merchant, the card declined. 2 calls to the merchant and 3 calls to Green Dot ended with me cancelling the card. Green Dot insisted that is was the fault of the merchant and wouldn't listen to any kind of reasoning on my part. I tried to tell them that THEIR system was telling me the card was closed but they wouldn't take any responsibility for the problem. All the merchant could see was the card being declined.... What else could they do??

This is my first time using Green Dot for a payroll direct deposit.... Well it’s the day and nothing. My deposit isn’t in my account. Every time I call no one has answers. My work has confirmed they sent it. I am so stressed out. Has anybody else had late direct deposits from them or misplaced? I thought they would be amazing so I switched to them but now my direct deposit is missing!

It's a great card because like right now I can't have a bank account because I have to file bankruptcy because of generic theories in my past service. Card is perfect for receiving my paycheck and they're also helps that I get paid 2 days earlier. I just wish I had some credit to go with it but

I needed to pay a bill and didn't have a card to pay my bill off. I saw Green Dot in the store and decided to grab one. It was just an easy fix because they charge too much so I don't buy anymore. Sometimes, people use it to pay the bill and then Green Dot would charge a fee and they were not on there. Green Dot had sent the money off the card. I got my card still, but I'm gonna take my money off the card if I'm not using it.

An $8 monthly fee is rather ridiculous. The monthly fee on my bank account is a fraction of this, and they actually provide A+ service. Plus my bank doesn't turn me into a product for marketing purposes. I received this card a gift, and I wish I had gotten a normal prepaid Visa instead. I would never recommend Green Dot to anyone that can open a real account with a bank or credit union.

My live in girlfriend did my taxes with Intuit TurboTax. They've contracted services to Green Dot. She then took off and stole the card once we received it. After canceling the card, Green Dot refuses to issue me a check with the remaining funds. I've sent every identifying document I have to verify my identity. They refuse to change my contact information to the current address and phone number (even though the address on my state issued id is clearly legible, and I've sent countless pieces of supporting documentation they've asked for, including state government documents sent to said address, a lease agreement etc). They refuse to let me speak to a supervisor. They tell me I will receive a callback from the corporate office within two business days. They keep calling the wrong number, despite clear instruction stating the phone number on file is incorrect.

We bought a prepaid card & cannot activate it using either of our cell phone numbers. I sent a message to the support address on their site. Got an email back with zero info on a fix. Can’t get our $!

Bought a card then found out about a monthly bill. After requesting a refund they refused to give me what I paid for the card. I do not recommend using this card. Save your money and buy a gift card instead.

Didn't verify my identity, still charged me a fee. I purchased a Green Dot card for direct deposit. Loaded 20USD then tried to register the card and open an account. The website said the verification process would take 48 hours. Never happened so I called customer service. I was notified that I could not load the card ever again and had a balance of 12 dollars and some change and could only make in person purchases. Very displeased with the experience all the way around.

Froze my account then I provided all documents from my deposit which is crazy anyway. Then they said, "We have everything we need and your account will be back on at midnight." 4 days later and still don’t have my 1,000 dollars back and spoke to Kelly last time who hung up on me and said it would be 10 more days. Do yourself a favor and save yourself from the headache. Go with any other card. Customer service with these people is horrible!!!

I try to pay my bills and I keep getting funding reversals. I'm getting PENALIZED because of this. I'm TRYING to reactivate my health care, which has been a NIGHTMARE. I just want to give people my money, pay my bills. I am disabled, so I don't have the time or the energy to do money orders, stamps, snail mail. THIS IS SUPPOSED TO BE CONVENIENT. It has been but convenient. Something I've done for years is all of a sudden wrong? Excuse me. No.

Overall the card and company have provided a solid service, quick and easy to use and reload. The only complaint I have is I had a security deposit taken in April and released April 16th by the company yet the $500 is still pending in my account. Why if the company released it has it been almost two months to just get me the $500 back. I called and all they could say was it could be before June 12.. Okay but you can take my money and issue other refunds quicker so why is it so tough to release this one, I could see thirty days but not two months!

Absolutely horrible! I'm a single father of two and figured I'd give them a shot again..now I remember!! They have no customer service at all! I still have an account with 200$ on it but can't find that card but wanted to have it added to my new card and I remember now why I hated Green Dot!! They still have my old acct and new available when I call their "cust service" #. What a joke! I tell everyone not to use just due to lack of ACTUAL CUSTOMER SERVICE.. ** Nick **

I have had Green Dot for a long long time and am very satisfied with them would not use anyone else. They have treated me fair and always answered my questions and taken care of issues right then. I have gotten friends to transfer over to green dot. And my whole family has this card.

So I used this card ONE time. When I go.to check the balance I notice there has been more than ONE charge on my card. When I try to call the number provided on the back of the card the recording tells me the card number is invalid?? It also did this when I first got the card. After making a purchase online I was able to work the automated system.. Strange. So when I tried to call the number for customer support to dispute charges, the recording tells me I have the wrong number and hung up on me!?!? Can I PLEASE speak with a REAL LIVE PERSON!!

In this day and age, how can Green Dot's dispute department email be down over three weeks?! I filed a dispute due to a large unauthorized charge, have a broken ankle, no car and it's 100 degrees here! What a major inconvenience to customers!!!!

I seen that there was charge for over $700 from Western Union. I've disputed the charge and GreenDot hasn't been of any assistance. This issue has been going on for months now. My next step is to file a complaint with the attorney general's office. I'm very disappointed that such a large company has such piss poor customer service!

Updated on 06/21/2019: I finally spoke with someone at corporate named Cortez. I was told that my account was locked and needed to verify my identity the picture was incorrect. I was told my account would be unlocked would be unlocked within 15 minutes. I asked him if he can stay on the line to verify and he refused to do so and hung up in my face. I took the picture 6XS and received a message saying they accepted the photos and then when I checked again it was rejected. Finally I received a message saying it was accepted and my account was unlocked. I checked my balance and my direct deposit is gone. No information as to what happened.

I have been with Green Dot many years. The other day I loaded 2 MoneyPaks for my brother. 2 days later my account is closed and I have a transaction for $100 for a pin dispute or something and I have no idea what that evens mean nor did I make a transaction for $100. Can't talk to anyone because my account was closed. Hmm. How convenient. My online account has a balance of $11, now how can I have a balance if they closed my account. That should've been sent as a check. I just want my money back. I don't care about having an account with them. I just want my money that they are trying to steal.

Your email support isn’t much help at all. I’ve been contacting you guys for weeks to change my billing address. It’s really a simple fix and it’s seems as though no one wants to help me with the problem at all.

Got a $40 loaded prepaid debit card. They took a $10 monthly fee the one day later. Unbelievable. Needed 40$ for a single one time use card, took $10. I still am in shock. This is the most greedy messed up company ever. Should put the fee in bold print on the FRONT OF THE PACKAGE. Although they did out the 1.95$ cost on there of course for the card itself. This is so beyond evil for a company to do. I'm going to go out of my way to spread this around and boycott everything. Myself and as many people I can inform will strictly go to any of the other normal cards. God forbid. We just want a prepaid debit card to get us through to payday, or give as a gift on a 12 YEAR OLD'S birthday. Shameful. This is what happens to businesses when they literally only think of how much more rich they can be.

My account was cancelled without notice and without much in the way any kind of explanation. I've been as polite and patient as possible, and yet, call center agents hang up the phone in the middle of a conversation without warning, claim they'll call you back and don't, interrupt you without warning by abruptly connecting you to various recorded messages, breathing heavily into the phone without talking to you so you'll hang up (seriously, this happened) and other stuff. I've been lied to about why I was once charged for the monthly fee when I had no balance and hadn't used the card for months. The call center person said I "had to pay the fee" when I asked why. Fortunately, I eventually got the charge reversed when I reminded the person that all the other months where I had a zero balance I didn't get charged. They suddenly "remembered" I didn't have to pay the fee with a zero balance on the statement day.

I am rather happy with my Green Dot debit card. I do not have very many complaints. I do not like the expensive atm fees. I have not ever had any problems using my Green Dot card. I need to order a replacement card because mine is cracked but I am not sure how long it will take to get here and if mine will work until the new gets here.

Updated on 06/12/2019: My dispute was denied. This is so wrong. My card was compromised. Used in Florida and mich9 I love in Tennessee. I called a restaurant it was used at and they said no one has even called them. I want my money back. This company has taken my money and I want it back. I work to hard for it. They won't even let me talk to live person!! -- Shady!!! Bad business. I guess I'll contact Better Business Bureau.

I have two checking accts with Green Dot. I tried to send payments two payments to contacts via phone. Unfortunately I didn't know the recipient has to have a Green Dot card. I tired to cancel both transactions but because I told staff my card was split in half they stopped use of debit card ending in **. I asked to speak with Supervisor but was told none there. I am very upset about the holdup of receiving replacement card so I can transfer funds to check acct ending in **. Change my banking with Green Dot.

It would be nice to receive your cashback reward even if it's sooner than the 12 months. The reward points should be able to restart once you get the $100 maximum. I find that the vault is pretty useful to stash money.

I love this card. It's better than a traditional bank. I love the way it's set up and so easy to use. I love the text I get with my info and balance. Please don't change anything. This card is perfect and is the 100% the BEST card I've ever used. Thank you so much for this card.

This card is very easy to use. Accepted by most businesses. What I wish it could do was have a way to put money back. What I really like is that you would text me about my card activity. How come you dont text me when my pay check is loaded?

I love using this card over an actual bank. Only 2 things I don't like. You can only get up to $100 cash back rewards in rewards in a 12 month period and I accomplished that in less than 3 months. Second thing the monthly fee if you have direct deposit set up it should be free like a regular bank.

You can never speak with a live person regarding disputes and if you notice an incorrect or fraudulent charge on your card your account will be closed forever with no explanation and your funds will be held for at least 10 days. Plus, kiss the $ goodbye that someone stole from you. Everything was fine until my card was cut off for no reason and tied up over $1800 for ten days. I travel with work and had my pay deposited directly to my Greendot card. One night I noticed a charge on my card I didnt recognize and looked in to disputing it. I was tired and had just checked into hotel after an 8 hr drive so I didn’t submit dispute info. but when I woke up the next morning my card was off and of course no access to for funds.

I love having and using my Green Dot card. It gives me a sense of freedom knowing it's there when I need it. Thanks for giving me a chance to feel free. Also I enjoy getting my paycheck in advance. Again, Thanks a lot.

I think the permanent cards you send out for direct deposit customers should be of better quality. I seem to be wearing one out a year then I have to start all over again so I can easily access my money.

I love my GreenDot account. The fact that I can vault money I don’t want anyone to touch is amazing. The only thing I dislike is the maintenance fee but everything else about Green Dot is amazing. I’m going to be getting ready to try to upgrade to platinum.

I enjoy my Green Dot card. I've never had any issues using it, I have had it for 4 years now. The only thing I could say is I wished it would help your credit and maybe have a chip as well just because people get confused that it doesn't.

Your fees are ridiculous! To have to pay $5 to add money to this card is absurd! Not happy and will be closing this account. There are much better options than this ** card. Since I HAVE to write 40 words I’ll just keep writing how much this card sucks.

I am very happy with my Green Dot prepaid card. I recommend Green Dot to all my friends and family. I especially love when the vault was added. It really is the best thing ever. I’ve used Green Dot for going on 4 years now. Never had a problem.

I have no complaints. My money goes on with no problems and I haven't had any issues using it. So far I'm very pleased and satisfied with my service! If I could change one thing it's that I constantly have to get a confirmation email for my password even though I only use one device to check my statements.

I have always had a great experience with these people, they answer any questions, and have listen. I will not use anything else ever, even got my daughter one when she went go work, I love my Green Dot. I have had it for about 6 years now and have had not one problem with it at all not one.

Overall, I think it is very good. The exception however, is that when I make a payment it does not always show up right after. I always have to wait and then I get a late fee charged. Putting money on card, and sending money to another person is very quick and useful.

I have been with Green Dot for over ten years, I have NEVER had an issue. I get my direct deposit two days early (no matter the source) and can use it to pay bills online with no hassle. I am very thankful for Green Dot and its services!

Ever since I been dealing with Green Dot, it has been amazing. Easy to load. My direct deposit has been either on time or early. I would recommend this card to everyone. Monthly fee isn't too high either. I was able to even get my tax return directly deposited to my card. There's no hold on funds. My card can be loaded at Walmart.

They make you use snail mail to dispute charges rather than all the modern banks that allow email for this process. After having my card stolen and used to order Chipotle for $110. They told me I cant prove it was stolen. I've never had any bank accuse me of lying. And they offered no appeal process except to say "prove it". Abhorent. Absolute joke of a prepaid card service. Go with Paypal, they reimburse you early before even resolving the dispute and the process is much easier, no request for "proof".

I not satisfied at all. I've been calling about a deposit that I was supposed to receive. I never get to talk to anyone and every time I called the one 866 number it keeps saying that they’re unable to talk to a rep at this time to use my app which is crazy.

This card was given to me by a student who thought it was a gift card. To activate they force you to open an account. The card appears to be a gift card until you read the very small print inside under the plastic which says not a gift card. I'm sure she found it with the gift cards which is very misleading to the consumer. They should be reported to the FDIC for their misleading packaging. They also charge $7.95 per month. Waived if you deposit $1000.00 or more in the previous month. Green Dot cards should not be allowed to be displayed with gift cards in stores. They should be displayed in bold writing open a new bank account with Green Dot because that is what they are advertising - not a prepaid Visa. False Advertising when it says Prepaid Visa and it's not.

It is near impossible to talk with a Green-Dot Bank person. I have an account that a business took money from my account unauthorized. The bank has not helped me resolve this matter. The one time I got hold of a Green Dot bank person, I couldn't understand what they were saying. The clerk refused to get me a person who spoke English. I have an open account and am unable to close the account because Green Dot refuses to help me. I have money with the bank and can't assess my account. I wouldn't recommend Green Dot to anyone.

I filed taxes Feb 6, 2019. Still no card after 3 times reordering. Every time I get a notification it's on the way and it never arrives. When I try to speak to a human there is no option. I'm frustrated and angry. Terrible customer service.

I get paid a day or 2 earlier than I did with my other card. The fees are very reasonable. I love getting rewarded for using my card. I've already received $100.00 cash back!! I love that I can use it online and anywhere that my other cards are taken. I recommend this card to anyone.

Since last year someone have been getting a hold of my credit card information and using it for PlayStation Network almost 613.00 to be exact now. Someone used it again last night at 1229am for 25.00. I've filed the dispute. Cancelled man cards due to this mishaps and they denied my claim stating I made an agreement with PlayStation Network which I don't even own a PlayStation period. The last game I played was a Nintendo in the 80's and 90's.. I need all my money back or someone will be losing their job or the whole company will be shut down.. STOP PLAYING WITH MY MONEY.

This company allowed someone to activate my card without any info on me and they withdrew all my money off my card and now I'm fighting this company for a refund because they denied my dispute even with me having a police report saying it was not me using the card on camera at a atm... My family is living in a shelter and going through hard times and this money was all we had. I wish I would have never chose to use them. Horrible company.

I like that it's got a low monthly service fee and you can earn money back after a year. I'm fixing to get my boyfriend one... and it can be used wherever and you can get cash back. I've been with them almost 3 years now.

I bought the card and every time I tried to use it, it said invalid entry. When I called customer service and typed in the card number, it said invalid entry. When I went to greendot.com to activate the card, it said the website was experiencing "technical difficulties". I still have the card and would love to use but until then I am VERY dissatisfied.

I love Green Dot!! I love getting paid early... and I love the reward of 12 months. No negative balance... $100.00!!! I love that I can use my card anywhere. I love how I can get cash back. I love that I can use my green dot card as debit and credit!!! Thank You Green Dot bank!!!!

This place of business is the most horrible place to deal with. They get your transactions all mixed up. They keep your deposit from motels, never put it back and they freeze your account and don't let you get your money off it. I'm telling everyone if you read this don't fall for it. It's false advertising all the way.

Apparently, Green Dot has a limit to the amount of money a person can deposit in one day. I was trying to deposit $2000 but it only accepted $1000. I bought two Green Dot cards and deposited $500 on both of them. When I tried to load the money onto my debit card, it kept given me a “Deposit Failed” message on both cards. I emailed the fraud department and they emailed me back stating it was no money loaded onto the cards. I shot down to CVS and they are working on a resolution, but it’s been over a month. I have a feeling I’m going to have to sue Green Dot or CVS. I want my money back!!!

Again I've called trying to figure out why I have a charge on my card for a subscription I cancelled and was just wanting to get help blocking it and since I didn't know if I set the account on my phone, my old work phone, new work phone or my girlfriends number I was basically just told go online and figure it out then go back through the annoying long phone line system again (since it's to difficult to make it after someone enters the info they can't just select #0 for a customer service rep) and call back... I JUST GAVE YOU MY SOCIAL AND BIRTH DATE! Don't say it's a security issue 'cause clearly I could have given other info (such as the card info). I never set up an online account for Green Dot and it should not be needed when I'm speaking to a real person over the phone. I'm done with card company and am glad I just used them to pay bills and not as an actual form of banking.

I have been using GreenDot for a good amount of time now and I have very happy with it except for the fact I just wish y’all had some kind of overdraft policy especially for people who have been using your bank for a long amount of time. That is the only thing I would change. Other than that it has been great.

I purchased a Green Dot Visa card and can not use it. When I enter my card number and cvv code I get a message that the card is invalid. I can't get a live customer service person because the automated system says the number is invalid. I got scammed and lost money. I'm very angry and don't know where to go to get this issue resolved other than small claims court????

I have had Green Dot cash back for about a year. I have had no problems that weren't made right. I get paid early. And the app is easy and efficient. I just want to know when I get my cash back. I've earned my maximum of $100 but it has been saying 11 months completed for 2 months now. When will I get money deposited? Thank you for your service.

I have not had any problems with my card. Always accurate and no problems. I love the fact that you get rewarded for using your card at the end of the twelve month cycle you get $100 cash added to your card.

Green Dot has made my handling my finances much easier. No need to go to an actual bank. All my funds are deposited to my card and I pay all my bills online. It is a serious help. I have everything I need on the Green Dot app. I really love it.

I love it. So easy and convenient. I would recommend it to anyone. Also makes a great gift. I love the direct deposit feature and how you really do receive your payroll early. Gives you so much peace of mind.

The card ok. Want to keep it. I use it for bill and to save money when I can. I've been off work cause I was sick. As soon as I get paid on June 7. I will put money on it. Please don't close my account.

I live in Oregon and the law says they have to pump your gas. I cant ever pay at the pump. I have to go into the store, to put say 30-50-75 dollars in my tank. I understand I was always able to do this in the past with a bank debit card. Yes I understand the station will send a 75 dollar fill up fee, to make sure you have the funds.

I really like GreenDot. The only problem I have is the charging fee. Sometimes it’s hard making it and living off paycheck by paycheck. Other than that it’s really a good. I love that you get cash back too.

This is a great company to get a prepaid card through. If you don't have credit or are scared of going over you limit this is the card for you. I have been a customer of Green Dot for years. It is well worth it.

My grandma bought one of your cards for my birthday and put 100$ on it. The only problem is when I called to activate it it said the card number was invalid and I haven’t been able to contact y’all cause I need a valid 16 digit card number.

Yes I am a Green Dot dissatisfied customer. I live in Chicago Illinois and someone was able to access my card all the way in Las Vegas. I have disputed this claim with Green Dot four different times. Also sent over supporting documents such as a police report and all transactions that I did not do. They have these foreigners answering the phone. I would not give me any information on the case or would they allow me to speak to a manager or supervisor thing and the representative hung up in my face. I was forced to put in another claim and send over those documents again. But meanwhile I am out of $1500 and still it’s been months. Someone needs to contact me as soon as possible **. What the next step will be a news broadcaster and talking to my lawyer.

I purchased a Green Dot bank card to use for direct deposit from my employer just like Green Dot advertises. Green Dot chose to put a block on my account instead of making my direct deposit, which has caused me a considerable amount of problems now. I am a truck driver a long way from home and Green Dot puts a block on my account causing me not to be able to access my own money. If you use Green Dot they could very easily do the same thing to you. I will find another way to do my banking business. I wouldn't have even given them one star but I had to to post this information.

I bought the prepaid card awhile back as a Christmas gift for my wife. I just unwrapped it from the packaging and noticed it has an expiration date of 9/18 that was covered up by a sticker. I tried to register it at 866-795-7597 and that keeps asking me to register the card, but fails every time over the phone and won't let me go any further to talk to a customer rep. I tried online and it says it is registered, but won't let me access it when I enter the rest of the credentials. I'm hoping a Green Dot representative will reply here with instructions on how I can proceed with resolving this. Thank you.

I drive for Uber and it is really convenient to have a Green Dot card. The most beneficial thing for me is that I can cash out for my job. I could charge for it at certain times a day. I have an automatic deposit with it. For example, my money comes from my DoorDash, which automatically transfers in to my Green Dot card. It said the process would take two to three business days, but it only took a day, and there was a holiday included. So that was good for me.

On April 3, 2019 I attempted to withdraw $800 form a Regions Bank. The ATM, declined my transaction so I went to another one 'cause I had the monies in my Green Dot account. However, Green Dot debited my account for $800 and told me the Regions provided proof that the ATM dispensed money! Smh! A lie because I didn’t receive anything. Green Dot told me I would receive a detailed letter stating why my dispute was denied. I have yet to receive anything.

I contacted Green Dot by phone last week after finding out they had charged $23.85 off a $50.00 gift card. I asked to speak with a supervisor after the CS rep told me it wasn't a gift card but rather a CC that needed deposits in order to stay current. I was told no one Supervisor was available. I was assured I would receive a callback within 24 hours. That did not happen. In the meantime I had to go online to figure out what I had and what had happened to the $.

The Green Dot check card was a great convince for me! And loved the cash back feature! It's easy to reload at multiple locations and easy to use just like a regular bank card. Thank you Green Dot! I love my Green Dot Checking Card.

I decided since I was traveling to purchase a Green Dot from Fred Meyer in Port Orchard. Big mistake first of all you have to pay cash for this card. Can’t use your debit card - something I didn’t know. After I bought the card I tried to activate it numerous times online and phone activation kept getting same error invalid card. I’m on west coast. I tried calling customer service line. Found out closes at 8pm pst. I called Day. Was transferred to a call center rep in Philippines. She said the problem was my pin. I said I never got to that point. I asked to speak to a supervisor. Was transferred to the Spanish speaking line, I called back again. I asked again for a supervisor. Was transferred to one who didn’t listen. Must be language barrier. I speak English btw. The supervisor opened a case on the pin not working when that wasn’t the case. I went and sent in all docs as requested.

I was a valuable customer with Green Dot. I moved. Gave them my new address one year later. Did I mention that I am disabled. My new card went to my old address although I updated my information. I was a vip member also. I contacted Green Dot 22 times thru phone and I also wrote letters to the main office in Pasadena, California. Here it is 2 months later and no new card and they have my disability checks. So beware of Green Dot.

A few years back I purchased a MasterCard, Credit card from Wal-Mart, merged with Green Dot. Not necessarily to be my only means of credit, or banking, I did begin using it a few years later, adding a sizable amount to my Green Dot card. I used it over the Holidays, and not much after, so I was not checking the account regularly. Didn't think I needed to be worried about a registered card, oh yeah - they manage to convince you to register your card. Anyway, their customer service reps treated me like the fraud, tsk tsk! Refused to give me the items charged, where from, even a Border crossing fee, they refused to tell me which border. Their P.O. Box was of NO help. They turned down my claim of fraud charges?

Not helping at all with transaction I didn't do. I file a transaction dispute for someone in Memphis who use my account and took my money. I call Green Dot, they seen the transaction and seen it was in Memphis at the time and was in Columbus Mississippi at the time at work and they still didn't refund my money. Don't understand.

I attempted to load funds. Card declined. Called and told it's a temp card but it wasn’t. It had my name etc account set up on the app. The girl kept repeating "it’s not valid", hung up. Called, hacked, same thing and hung up. Called back, same thing and hung up. They get trained to hang up, deny you a supervisor and mute you. NEVER again using this.

Updated on 06/05/2019: We have been talking but since the last time. My original transaction showed paid out on the 21st and pending on the 19th. Somehow after I talked to them my transactions show paid out on the 20th now. They still say 21st. Seems extremely fishy that the paid out changed on mine and I still can’t see where the money was returned to my account.

I have had great customer service from Green Dot corporate with helping me with my card. I love using my Green Dot card. Wish there was some free ATMs that you could use instead of being charged every time you get money out.

My experience was great. Usually I get my deposit same day every week no later than 7Am. It's almost 5:00 and still have not received it. Don't understand and it is a real inconvenience. Every time I call csr, they give an excuse saying it will be here sometimes today. They should at least be able to tell me if its pending, or if the money will be there on another Day. Have been with them 6 months after a year, not sure if I will renew my membership.

Having the Green Dot card is convenient. I’ve been using it for a year. And I don’t have to worry about extra banking fees, and it’s just right there. I use my Green Dot card to pay bills and make online purchases and it is very convenient, so I don’t have to worry about anything when it’s done online. I use the direct deposit frequently. And I like the two days before my actual payday. The only problem with the Green Dot card that I did have is ATM withdrawal. But other than that, the customer service is wonderful. Any problems that I may have, or questions, they always seem to answer quickly.

I have been trying to get a Green Dot MoneyPak card transferred to my debit card...will not transfer. I am very upset that I cannot get this money into my account. I would very much appreciate help with this problem.

Everything perfect except 10 monthly fee. Thinking of switching my weekly direct deposit from employment to another card that has no monthly fee. If you have direct deposit on it I guess I wasn't aware. It was so high at Green Dot.

This whole experience with Green Dot bank has been nothing good!! I had fraud charges on my card and I’m not talking one or two. I called the Pasadena office many times. They told me that they needed the purchases that were fraud and that they would look into it. I have them all the info they needed just for them to tell me my case was declined!! They wouldn’t talk to me very rude and the supervisor didn’t even know the address to mail paperwork. I have investigated it myself and found out all the info. Now why couldn’t they??!! So my next step is to get all my documents together and take Green Dot bank to court. Will never use them again!!

My direct deposit came today at 11:00 pm and it came right on time because my car got a flat and I’m currently at the mechanic shop. I worked extra long hours at work just to make sure I could catch up on my bills. At 12:15pm on May 22nd, Green Dot froze my account! The representative says that my deposit was a huge amount from my job which is a college institution. She also stated I would have to wait for hours! Before hand I was paying all of my bills and now I’m waiting to speak to a supervisor! Horrible. This isn’t the first time this has happened! I did a dispute on a transaction and it took them almost 20 days to give me back my money.

It great. Easy to use. Only thing I don't like is the amount you take each month. You take almost 9 dollars a month even when you don't use it. I think you should only take 5 a month and that if you use it. I also love the stash. It helps you to not spend all your money.

I have nothing BUT GOOD to say about my experience with Green Dot!!!! Very pleased, a friend bragged on this bank and I must say I have been doing the same since I received mine!!! No hassles at all!!! Easily set up direct deposits, which always comes early and Never any problems with withdrawals.

Very dissatisfied. You advertise early direct deposit for payroll yet I get paid same day as if having a regular bank account. Would like to get paid same day payroll is processed. Is that possible? If so please deposit may payroll ASAP. Thank you.

I did a Dispute for An unauthorized charge on 4/15/19 for 295.16 and it is now 5/21/19 and they have frozen my account with over 1800 dollars in it. They refuse to release the money that I have in the account and they didn’t even credit my account for the amount that I disputed and when I call customer service they give me the runaround about release my money. The dispute process has taken over 30 days and I still do not have my money. I am wondering if Green Dot is wanting to keep money and they have no answers and customer service representatives are rude and when they don’t know the answer they hang up on you. I even told them don’t worry about the dispute just release my money and they still haven’t and when I ask for corporate number they hang up on you. After I get my money from Green Dot I will never purchase another card from Green Dot.

I love using my Green Dot on my online bill payment. I love to earn cash back. I even use it as my payroll card. Direct deposit made simple. And it's a low monthly fee. I always recommend Green Dot to my friends.

I've always had a pleasure with Green Dot, just wish the monthly fee wasn't so high. Have spoken to customer service before and they actually spoke English and were very helpful. Other than that I highly would recommend green dot...

I am very pleased with your card and service. I like the fact I get my check a day earlier. Two small problems I have are the cash back which I reached quickly and now have to wait and the monthly fee I thought I didn't have to pay with direct deposit. Other than that I recommend your card to friends.

I am very pleased with my Green Dot Card. It helped me manage my account without going into the negative account. I love it. And besides every year you get back money with out falling into the negative account also.

I have been using Green Dot for about 5/6 months now and not once had any issues until this morning when I woke up and seen two different transactions get charged twice and about 6 random (international transaction fees). Although realizing I'm about 140$ set back because of this, what disappoints me the most is lack of customer service on getting this issue situated and me getting my money back. I called all the number, All the internet services and I can't get in touch with an actual human working for Green Dot who can help me. I thought I really liked Green Dot banking but if this issue isn't resolved very soon then I'm never going to use it again and will most definitely advise anyone I come in contact with to not use their service either. My email is **. If Green Dot or anybody who can help is reading this shoot me an email. 1 love and respect.

So far my overall experience with Green Dot has been pretty well. However you guys offer that you will get your paycheck deposited 2 days early with direct deposit. Well I have direct deposit and my check only hits 1 day early. And I find it very inconvenient that you are unable to get your earned cash back after having your card for 12 months since I've already reached the max limit and still have 4 more months to go.

I purchased 3 Green Dot cards totaling $150 on Dec. 24, 2018 at Walgreens for part of my kid’s Christmas gifts not realizing they were Green Dot at the time...I was already in line when something told me to grab the other Visa cards I was used to. Got home & couldn’t activate the cards & having trouble reaching customer service, I decided it was too much trouble & wanted a refund especially after I noticed the $7+ taken at 1st transaction. After finally reaching a customer service rep I was asked for my social security number & hung up on 3 times immediately when I wouldn’t provide it. I had my receipts & the cards. Customer service wasn’t good so I most certainly wasn’t giving away my social security number.

Everything was going well until I deposited a check online. I got an email saying that it got deposited to my account but it hasn't. I haven't been able to find a number where I can talk to an actual person. If everything is automated and I have no way of talking to a person I will be looking for another online bank.

Very rewarding. Very easy informative and always correct have had no issues since I have had my card. Security is very direct and helpful and would recommend it highly to all my friends. Green Dot customer service was very helpful also.

This is a scam card company. I don’t see how they get by with it. We need to band together and get a class action suit. I filed a dispute on my card for two small transactions that was at a resort that was scammed off my card. They said not to worry - they would fix it within ten day. So on about the 7th day I called and I got a recording that they needed some paperwork and submit it. Nobody told me anything, Glad I called before I ran out of that time frame but once I got the paperwork sent over it’s now the same thing. "Oh we will let you know something in ten days again." Nobody speaks English and by reading all these views I know they are not going to do the right thing and replace my money. If they do I will gladly get back on here and share to let you guys know. There is hope.

I have tried to use my card on several occasions and it has been rejected when I have over $500 in my account -- as soon as I use up the money in this account I no longer want this card -- it is embarrassing to have your card rejected when there is money in the account.

It would be a lot easier if you would allow an overdraft limit of 10$ like Netspend does! It is extremely helpful to good customers in times of need! A loss worth going back to Netspend! Your app is great and the cash back on purchases is cool too!

I bought a Green Dot card, put 25 dollars on it and I did register myself and received by mail a personal card. Then I transferred 190 dollars to it and then they blocked my account. Now almost 2 weeks. I keep calling but nothing happens. I am absolutely upset and lost my money and you don't get any help.

Green Dot is a fast and easy way to get your money. The app is great to stash, track or move your money. with Green Dot you're in control and getting paid 1 or 2 days faster is great too.

So I love the card but I think if you make it easier to send money it would be better. Like widened the ability to send money to all cards instead of just Green Dot cards. Thank you! You all are doing a fantastic job. Keep up the good work.

Card is ok. $5 to load it and then I'm still charged a monthly service. Is insane. I'm getting double charged just to put money on the thing. I only got this card because I was in a rush and my Amex serve card (which is way better) isn't accepted everywhere so I needed a backup.

I use the Green Dot card a lot and like it and it is easy to put money on it. I especially use the card for my Amazon account to get the things I'm looking for. It comes in handy for people that don't have credit cards.

I’ve enjoyed my experience with Green Dot Bank. My direct deposit comes even earlier than it did with the credit union I was involved with, I like the fact that it’s a traditional swipe card without a chip, and I like that I can check my balance with just a swipe. The cash back feature tied to my card is also outstanding. My wife and I both use these cards and I feel like we will be customers for the foreseeable future.

I’m actually very displeased with your guises service! I knew to the card I made a payment from my Green Dot debit card to my credit card and there’s really no way improving my account other than sending a screenshot. Both are Green Dot so you guys should know that it my Account. I’ve sent twice to your stupid email approving my account and my account is still restricted. I have never had such poor service with anyone. All I wanted is a secured credit card to be able to purchase things that I need and I can’t even do that so I am looking for a new card.

I have used the card for in-store and online purchases without problems. Direct Deposit is always 2 days early. Lots of places to load funds and the best part is no overdrafts! I highly recommend trying it. I'm thinking about the cash-back card and secured credit card too. Thanks Green Dot.

Enjoy my Green Dot card. Easy to use. Always have access to my account information. Very pleased with choosing green dot card. Even had my payroll switched to be direct deposited onto it and have not had any issues although I wish there were more available card designs.

I actually love my Green Dot and have never had any issues. Only downfall is the monthly fee. I feel like it is too high. Maybe for one time users charge high but for the people who have direct deposit I feel should only be charged half.

I love my card and the bank I think it is all wonderful. I like that it's just like any normal bank where I can get checks. I like no overdraft fees and just a monthly fee of 9.95. The ATM fee is low which is great.

Great services and I would recommend to a friend. Ever since I been with Green Dot I’ve been nothing less than happy with their Bank. If you want benefits for keeping money on your car every year Green Dot is a great option for that.

I'm a 73 year and this is my mad money but mostly for my 3 year old grandson. I'm just a grandma. Love taking him let him buy anything he wants, the cost means nothing. It don't interfere with my bills and we have fun. He keeps me alive.

I think you should be able to get that 100. Dollar every 6 months instead of having to wait for a year. Other than that I don't have any complaints. This card is convenient. Every payment I make is there. There has only been 1 time that I can remember that I had to dispute anything.

I have enjoyed using the card so far. Easy dependable. I receive my check a day way each week. The only thing that I don't like is 10$ monthly that I have to pay to use it and now that I have one with a chip things will so much better. Thank you.

Needs improvement - I don't like being charged $ 6.00 - $ 8.00 for the ATMs or having to go to a store and buying something just so I can get cash back isn't fair! It does have its pros and cons just like anything else.

I love it except instead of having it add up your 100$ cash back after a twelve month period you should be able to use it whenever you want as soon as it reaches 100$, maybe after 6 months instead of 12.

I have been calling multiple times trying to get help. Due to the fact I am not receiving verification code to my email and I have changed my phone so my old number is on the account. But I have the same email. I didn’t update it on my account. Can someone please help me.

Our daughter received this for her birthday. When trying to activate the card she was asked for her social security number. Why would a customer need to provide a social security number to use a gift card? Something is very wrong with this. After repeated unsuccessful attempts to speak with a representative and navigating a telephone maze we looked online and found no better solutions. I would not buy, use or recommend the Green Dot Visa prepaid card.

I have used and enjoyed Green Dot for years and was happy with it.... until recently. I used a grocery service and they cancelled my order. I thought it would be 3-5 days before I saw my refund but it's been over a week. I made many many calls to the service and Green Dot. Service cancelled the order but Green Dot says it has to maintain a 2 week hold. I asked for a direct line or fax so the service could contact them and they said they didn't have any. I asked for a supervisor and the various reps I talked to said no supervisor on the floor. I have spent hours on hold trying to get my grocery budget back. I want to believe in Green Dot but this was a seriously sour experience.

Every attempt to send emergency money to my child's debit card resulted in a failure of some kind through the MoneyPak website. Attempts to contact customer service resulted in nothing but recordings sending me to the website. I ended up having to get a refund for the card, rather than providing the emergency funds to the person who needed them. 0/10, would NOT recommend.

I have been with Green Dot for 2 years. 3 weeks ago I had unauthorized charges appear and filed a dispute. Although their policy says they will credit the money back if it's going to be longer than 10 business days I am still without answers. Today 5/18/2019 I called to explain I was going to be homeless and unable to get food unless something was done. The woman just kept repeating that my dispute had been extended. Wtf? I do plan on seeking legal action against the company.

One of the guys at the company I was working in told me that Green Dot Prepaid Cards is a better way to get paid. However, I don't like that Green Dot's reps said I have to wait 10 days for another card when something happened to my card. It's a headache, especially since I have bills to pay. Right now, I’m going through the problem of trying to get the money off my card. I lost my card again and have to wait 10 days, but I got to pay my rent tomorrow and my license is going off. I can’t wait for 10 days. Still, I have direct deposit to my card and my experience with them over the last two years has been all right. Plus, their reps have all been cooperative.

I wish I didn’t have to pay a monthly fee of $9.95. I wish I didn’t have to wait 12 months to receive cash back. I wish I didn’t have to pay an ATM fee at all the ATMs. I do like that I received my paycheck early.

Received this card when I received my state tax return. Didn't know there was a $7.95 fee. I guess it was in the fine print. It seems they're banking on people not knowing this and collecting these fees. I found the card in the back of my wallet the other day and was about to throw it away. Then I decided to check the balance. Good thing that I did, since I found a -$13 balance. It's a pain to add money, and they're a fee for that, too. This is an example of the banking industry exploiting the poor, who are most often the users of these cards. Shame on them.

Company refuses to refund my money for unused card after... after having me jump through all kinds of hoops to get a mere fifty dollar legitimate refund. On first call to request refund, customer service asked for several official documents of driver license, utility bill, etc. which I sent. Three weeks later no refund. Called again, and again to followup the promised refund. Then after having me call 888 244 7589 about ten times for the refund, speaking to a new person each time who does not understand English, putting me into endless loops to re-enter the same info of card number and details over and over, and send documents again.... Then on recent calls after I started saying, "Will record the call", either hanging up on me or transferring me to yet another person who will ask me to start all over again the email and document process to get a refund, as if requesting the refund for the first time. I will not give up if that is their hope.

I’ve been having Green Dot for some time now and have never had an issue with them. They always deposited my paychecks days earlier than expected. Whenever I had an issue it was solved rather efficiently...until now. Recently I have been a victim of fraud, be it that I lost my wallet with my debit card, ID’s, ssn (stupid I know). Green Dot was only used as my tax refund card which was kept away safely until I needed it to make a large purchase or so I thought it was kept away. Come to find out, someone from Georgia was using my card without my knowledge for 5 days accruing up to $2,800 which was essentially all of my refund money.

I have enjoyed my card so far. Have not really tried all the features but do far so good. No major complaints so far. Will try the savings feature soon and the member to member send money. We will see. I do like the loading ease. Haven't tried to load a check yet either.

I use my card to send money back and forth with family. The only thing I'd like to be better is MoneyPak. It's difficult to use plus no customer care and if you forget original login then you are out of luck...

I was going on vacation, so I want to use a card that no fraud or anything like that could happen. I ended up using a Green Dot prepaid card. I've had it for a while and it has been pretty good. I didn’t have any problem. I feel secure with my account. I would put money, so if it was a place I wasn’t familiar with or I don’t go there that often I would use the Green Dot card. I usually put money on the card in Walmart and it has been easy. Every transaction was very smooth.

I am very unhappy with Green Dot! They blocked our account. I called, did as I was told. 4 months later I called about the block still on my account. They needed IDs and documentation from Social Security. Did that! I was told review took 2 days. After 2 days I was told 5 business days to review. Now 7 days. I'm in very much need of MY money and have been trying to get it for months now. It's always a different reason why the block is not removed. This is an unfair way of running a business and after I do get my money I will never use them again!!!

If it didn't have a fee for everything and cost me 10 bucks I would still be using it other than that it was ok. I am using chime now and I think it is better and I don't get charged for having it and it has the chip.

I love Green Dot. I get my direct deposits early morning. But I wish they change the cashback rules a little like for emergency situations or able to send their customers Western Union like Bank of America prepaid.

Make it so we can talk to a live person would be nice. You guys make it pretty easy to use the app. I could love to see where I can deposit more money by mobile app. So far so good on being notified of when the payment goes through.

My company I work for bought these cards for employees who want direct deposit but don’t have a checking acct. This is how our company is now paying all employees. Well I got my card and set it all up. My pay was deposited on 5/15 and I tried to use my card. It was declined. I called customer service to see why and they said my money is on hold and that I needed to wait 4 hours. Well I waited the four hours. Tried again to use my card and was told I needed to email in my ID and paystub so I did that. I called to verify it was all received and she said yes. She would put a note on my acct for them to look at it. I still haven’t been able to use my card. This is my income and how I pay bills and get back and forth to work. Once I receive my funds I will find another company where I don’t have these types of issues. This is crap. I’m very angry????

I have had my Green Dot account for over 4 years now and I love it! I recommend it to everyone I know who is looking for recommendations on banks to open an account. The only issue I have is that the process of changing one's name is rather difficult. Overall, I have no major complaints with Green Dot or their customer service. This company is amazing!

I REALLY LIKE my Green Dot card because it is so convenient when it comes to getting my paycheck and being able to use it almost right away. Setting up my bills for automatic payments is so quick and easy too and I never have to worry about any transactions because I can always check the app 24/7.

The only thing I don't like is the monthly fee you charge. Could be lower. Like $1.00 or even $2.00. Being a single mother of 4 boys I need every penny I work for. I understand and agree that there should b a monthly fee but it could be less. Thank you greatly.

So far no it's great and no issues and lets me have the freedom without any fees. It's nice. Love it. There's no stress on using the card and it's easy. I couldn't be more happier with it. I would recommend it to friends.

I’m not sure how long I’ve had this card but it’s never failed me. I’ve recommended it to friends and use it as my primary payment method. It’s never been refused or declined. I got the card as a debit pay card but I’ve used it and loaded money on to it as well.

Awesome card!!! Thank you. I have never had a better card. This one is just fantastic. Alerts are great and I always know what I have. I have told many of my coworkers about this card and strongly advised them to look into getting one! I absolutely love that I have the cash back card. It adds up so fast and it is totally amazing. Thank you so much.

I have been pleased with the service thus far. It is everything I would want or need from a bank account without hassles of dealing with a bank. The only thing I don't care for is being charged if I need to add money to my card, but I understand why it is that way. Keep up the good work!

I use Green Dot for my direct deposit for my place of employment and tax refund. I have had nothing but a great experience so far. I will continue to use Green Dot for my direct deposit for the foreseeable future.

My Card was Blocked because I made too many transactions I was told. I called to unlock it and was told when I called through the automated system that my card will be unblocked but I couldn't order anymore cards and that my VAULT balance would be moved to my card balance but my vault money is still not UNSTASHED.. I need The money in my VAULT unstashed immediately because I have bills to pay and 4 kids.. This is a bad experience with Green Dot.

First off, reporting an unapproved charge should not be "print this page" then mail it in. Every other bank has just a click on your account page and it is reported to be investigated. Secondly I have to wait a year for my cash back which is kinda a long time to wait for just $100. There have been numerous occasions when I couldn't log in to my account and I tried on three different devices. The customer service is not very good at all. And I cannot link Green Dot to hardly any other accounts. I definitely will not recommend this bank to anyone.