Green Dot Prepaid Cards

I have had a Green Dot card for years, I have been a loyal customer. I have had a few issues over the years and sometimes it takes an act of congress to get anything resolved. Just recently I had a purchase from a very well known online retailer, my card got charged twice and I first called the retailer and talked with them and was told that the first charge was a hold but the funds were released by them so the card company could return the funds, the amount was $378.00. They said that they had an authorization number that if I gave it to Green Dot that they could check on it.

How to get your money back from Green Dot. I just went through two months of misery because of this company! For all of you with issues getting your money back, you need to file a complaint with the Federal Reserve Board in San Francisco. They are the ones monitoring this company for now. When Green Dot moves its corporate headquarters to Austin, TX, it will probably be overseen by the FRB there. I am not allowed to include the contact information for the FRB here. Google it. GOOD LUCK! I spent TWO MONTHS going back and forth with their call center, with their agents reading from scripts, and telling me they were "so sorry for the inconvenience", and "send documents"! UGH!!! The Federal Reserve Board can help!! Contact them!!

I bought a card and I reloaded w/ 400 dollars and I never used, every time they lié to me, that card can never be activated. I call more than 100 times to the Green Dot number and I never get any answer. Look like I lose my 400 dollars is the second time that happen.

My money is being stolen by Green Dot Bank. I had mine and my boyfriend's direct deposits from unemployment sent to my account and they closed it for suspicious activity. They will not return funds. The policy or directions they have given me to get these funds is physically impossible for me to make happen, and I have told them this repeatedly and they refuse any other ways to return my funds. So they are basically stealing my money.

Got scammed in a transaction concerning a Green Dot Go2Card, due to the lack of security and service by Green Dot Corporation of Pasadena, CA. This is a horrible company to deal with. They have infuriatingly bad service. Corporate headquarters has no available United States phone number. I found countless bad reviews on them on Trustpilot for their GO2Card, MoneyPak product, and Green Dot online accounts. And an ABC News story said that this company's products are often used by scammers, as happened in my case. I am still trying to get a refund that should have already been issued.

I have had money card account for many years! The last thing I ever want to do is call customer service! Reps are rude, repeat themselves W/O listening! I would call them AI! I wish! Too much to ask for!

I've had a Go Bank prepaid debit card (part of Green Dot) for 2 years now. I've never really had a problem until this month. On October 1st, I transferred money from my Go Bank debit card to my bank account in another city. It is now October 13th and they STILL have not transferred the money. Every time I call, I keep getting the runaround. I'm always told that the money will be transferred in 3-5 business days. I think they fully intend of keep that money. I've already set up my direct deposit with another prepaid debit card and when I don't have any money left on this card, I'm going to cancel it. When it comes to transferring money from a Go Bank account to any other bank account, they have no clue what they are doing!!!! Before this incident, I didn't have any problems with Go Bank at all. But they've royally screwed up big time stealing my money like this!!!!

This is the worst card ever, it is supposed to be a prepaid card but in order to activate it, you have to enter your social security number and after you activate the card, they rob the money in the card then, they send a credit card without your permission, and finally, they charge you more than $7 dollars every month until you call and cancel "the prepaid card" but the negative credit stays in the record.

Green Dot Bank is a fraud. After closing my account and being told Green Dot bank would issue me a check for the balance I had in my account when I closed it they never did. Instead GD pocketed several hundred dollars belonging to me. Inspite contacting the bank numerous times over a six week period and leaving messages and being told the matter had been turned over to another department the fact is GD never contacted me. Now they refuse to speak to me and will not discuss why they never issued me a refund check. I had no charges pending against my account since I was saving the money and hadn't used the card in months. Green Dot is a horrible bank that no one should trust their money with. They're scammers!

Please think twice before using this company. I am currently at the end of my vacation and the airline did not take cash so I purchased one of their cards and put ALL of my money on there. When I went to activate the card they IMMEDIATELY blocked my card, I didn’t even make a transaction yet. My flight leaves in 5 hours and I am currently stranded in a different state IN A WHEELCHAIR with NO money thanks to this company. They told me I had to wait 2 business days before they can unlock my card and it was nothing else they can do. Never in my life had to deal with this with a prepaid card. NEVER purchase this card