Green Dot Prepaid Cards Reviews

Green Dot staff and customer service/support, or lack thereof, is TERRIBLE!! This is merely a money grab organization in my opinion, strictly in business to provide the bare minimum in financial services, while maximizing as much profit and greed as they can, before the FTC/FDIC performs a seemingly "cursory" audit of their activities and antics! In 2024, Green dot was fined approximately $44 million for deceptive practices...while that may appear as a steep penalty, I am willing to wager that it came AFTER the company had amassed $300 million or more through fraud and deceptive practices! So the "fine" was just a drop in the proverbial bucket for them, and, this "penalty" aside, they are STILL allowed to remain in business, so what does that tell you about "strict regulatory controls and oversight??!!" A classic example of quid pro quo at its finest.

I can not explain the nightmare dealing with gd has been. And continues to be. 6x's now they've told me the issue is fixed. It's caused me to sleep in my truck during a snowstorm, not be able get my truck out of the shop, and not be able to take my daughter out to dinner. Not to include the humiliation of being denied when I have PLENTY of money in the account. I'm sick of these companies screwing people over and saying sorry. 6 different times now GD said the issue is solved. Now tonight with a cart full of groceries and things for a report my daughter is doing at school GD dropped the ball again. Earlier in the night I couldn't get gas because I got denied. gd once again said problem solved. This company has hidden fees and controls your money. STAY VERY FAR AWAY!!!! Don't be a fool like I was. I very firmly do not think I'm getting my money back.

I moved towards an online bank years ago after moving out of an urban area. Green Dot provided me with cash back at my local Walmart, which was my only option for groceries. It just made sense. Fast forward to January 2026. While working in Ohio, I noticed two charges totaling $1,620.00 appear on my account from a New Jersey store. I immediately contacted Green Dot to report the fraud. What followed was an insane journey, providing me with new knowledge of just how horrid this bank is, how many times they've been sued, and how they gatekeep your information and make it nearly impossible to access it. My fraud report was denied a total of 6 times.

Avoid Green Dot – Terrible Service and Unreliable Cards. I wish I could give zero stars. The card barely works—sometimes it works at one store, then fails at the next. It’s incredibly frustrating and completely unreliable. On top of that, they apparently think it’s okay to close accounts and just hold onto people’s money. Their “customer service” is a joke—more like “customer do nothing.” I’ve never seen such a lack of accountability. If you value your money and sanity, stay far away from Green Dot.

This is a HORRIBLE HORRIBLE Company. Bought Card at Walmart. $113. Set up Account and 10 minutes later I use card to find out all the $$$ has been transferred to someone else account??? Cust service was useless and Out of $113, I'm getting refunded $.52 yes .... 52 cents.... I'm going to Walmart now let them know!. Run from this SCAM!!!

The worst service I've ever had... They shut my account down right after my monthly check went in. Every time I called, I would get transferred to at least 5 people who talked in circles. At one point, they told me that I could only use it like a gift card to spend it down. I pay my bills with that money, even after that, they never let me use it until I demanded them to close the account and send me a check. Also, this was just before Christmas, I was hung up on, lied to and they talked in circles.

I bought a Green Dot card with a 180.00 on it 5 days ago, every time I sign in it's the wrong card number stating I have no money, this is the worst situation ever with emailed me stating I'm lying. Totally ridiculous, it's definitely not worth the hassle, this system is awful.

Purchased card and can't use. Having trouble with activation process online and by phone. How do I get my money back now $60 that I can't access. Need to report to Better Business Bureau. Should have just used cash.

11/14/25 my checking account with Green Dot bank was hacked and my funds were stolen. A dispute form was filed 11/14 for 2 of the 13 fraudulent transactions. I filed a dispute form for 11 of those charges Saturday. I was informed by their dispute department that if approved, I would be credited back my funds within 10 business days with a paper check via USPS mail?? Green Dot closed the account and it was stated by their customer service & dispute department located in India that they would unable to open a new account. I've used this account for direct deposits and now they're unable to refund my stolen money electronically? I don't have money for my day day, such as getting to work let alone the major monthly expenses coming up in a couple of weeks. I need help in contacting Green Dot's corporate office to discuss an electronic option or at least expediting a payment for the funds that were stolen.

GreenDot lost or stole the funds placed on a temporary pre-paid debit card I purchased. They initially blamed the store I purchased the card from. 7-11 corporate did an investigation and found the store innocent. As did my local police. After several attempts to call GreenDot and get resolution, they admitted the card was registered to a different name. After being disconnected a few times and on hold for hours, the all-Indian reps said that GreenDot will not refund my $$. I have never dealt with a shadier, more criminal company than greendot. They were just fined $44 million for customer fraud.