Green Dot Prepaid Cards Reviews

Unable to reach a live person at (877) 434-3578. This is in regards to a FDIC and BBB complaint.

I purchased a prepaid Green Dot card and loaded $500. on it. When I started using it they had me put in all my personal info. To create a account then I started using the card and after 1 day of using it they blocked my card so I could not use it anymore with a balance on it of 100.00 so I called them they said they blocked it due to fraudulent activity and also needed to verify my identity. I explained there was no fraud done on the card that it was me spending the money I paid on the card they said they were sending me a email to respond back to it and upload the front and back of my ID and reply to the email then the block will be lifted after 1 to 2 days so I waited an email, came in, said they could not unblock the card. I did this three times.

I bought a Greendot card and tried to register it but wasn't able to register the card online, so I called the customer support number and I was told that my card had been registered in someone else's name. It was not possible because I had just bought the card and no one else touched it. They got ALL of my card info, my social security number and personal info and the next thing I know, I got a notification that my pin had been set and card was registered! Then I waited 6 days for them to investigate it only to be told that they would not reimburse me my money because it had been spent... Unbelievable! They hung up on me and wouldn't answer my calls, every time I tried to speak to a supervisor, the call was disconnected or co rectified. It was so bad that I couldn't understand anything being said. DO NOT TRUST GREEN DOT! They are scammers and have several open lawsuits surrounding fraud and scamming.

My name is Lindsay K from Buffalo NY. I purchased my Green Dot card at 711 on 3428 Bailey Ave and I put 120 on it and to find out the card is in some guy's name and I never got my money. I am in treatment and I'm a single mother

Biggest scam I've ever seen that the criminals are known to all the Federal Agencies and is still allowed to operate. Same issues as most of the other complaints. I could not activate the card, claimed the site was down, then clear my cache and uninstall re-install, then it was we can see the funds but not access them. The minute they found out my age the funds had been stolen. Nothing they can do and so on. I told them I believe this is elder abuse. I have seen Walmart do it with my own eyes which is where I bought the card and they are affiliated with Green Dot.

If I could give 0 stars I would. Purchased Green Dot card as a gift for Mother’s Day. Paid activation fee, put funds on it from Dollar Tree. I Have the receipt as well, & the charge on my debit card to prove it. I gave it to her as a gift for Mother’s Day and when she tried activating, it asked for personal information to confirm which we didn’t have and ultimately wouldn’t let her activate. She gave it back to me & I tried calling and tried online. Both failed as I didn’t have any personal info given for that card when I bought it and it would allow me to add mine. Went to dollar tree where they sell green dots cards and was basically told it ain’t their problem. Calling green dot three times. 1st waited forever then after picking up saying, "hello….”, they hung up on me.

Green Dot staff and customer service/support, or lack thereof, is TERRIBLE!! This is merely a money grab organization in my opinion, strictly in business to provide the bare minimum in financial services, while maximizing as much profit and greed as they can, before the FTC/FDIC performs a seemingly "cursory" audit of their activities and antics! In 2024, Green dot was fined approximately $44 million for deceptive practices...while that may appear as a steep penalty, I am willing to wager that it came AFTER the company had amassed $300 million or more through fraud and deceptive practices! So the "fine" was just a drop in the proverbial bucket for them, and, this "penalty" aside, they are STILL allowed to remain in business, so what does that tell you about "strict regulatory controls and oversight??!!" A classic example of quid pro quo at its finest.

I can not explain the nightmare dealing with gd has been. And continues to be. 6x's now they've told me the issue is fixed. It's caused me to sleep in my truck during a snowstorm, not be able get my truck out of the shop, and not be able to take my daughter out to dinner. Not to include the humiliation of being denied when I have PLENTY of money in the account. I'm sick of these companies screwing people over and saying sorry. 6 different times now GD said the issue is solved. Now tonight with a cart full of groceries and things for a report my daughter is doing at school GD dropped the ball again. Earlier in the night I couldn't get gas because I got denied. gd once again said problem solved. This company has hidden fees and controls your money. STAY VERY FAR AWAY!!!! Don't be a fool like I was. I very firmly do not think I'm getting my money back.

I moved towards an online bank years ago after moving out of an urban area. Green Dot provided me with cash back at my local Walmart, which was my only option for groceries. It just made sense. Fast forward to January 2026. While working in Ohio, I noticed two charges totaling $1,620.00 appear on my account from a New Jersey store. I immediately contacted Green Dot to report the fraud. What followed was an insane journey, providing me with new knowledge of just how horrid this bank is, how many times they've been sued, and how they gatekeep your information and make it nearly impossible to access it. My fraud report was denied a total of 6 times.

Avoid Green Dot – Terrible Service and Unreliable Cards. I wish I could give zero stars. The card barely works—sometimes it works at one store, then fails at the next. It’s incredibly frustrating and completely unreliable. On top of that, they apparently think it’s okay to close accounts and just hold onto people’s money. Their “customer service” is a joke—more like “customer do nothing.” I’ve never seen such a lack of accountability. If you value your money and sanity, stay far away from Green Dot.

This is a HORRIBLE HORRIBLE Company. Bought Card at Walmart. $113. Set up Account and 10 minutes later I use card to find out all the $$$ has been transferred to someone else account??? Cust service was useless and Out of $113, I'm getting refunded $.52 yes .... 52 cents.... I'm going to Walmart now let them know!. Run from this SCAM!!!

The worst service I've ever had... They shut my account down right after my monthly check went in. Every time I called, I would get transferred to at least 5 people who talked in circles. At one point, they told me that I could only use it like a gift card to spend it down. I pay my bills with that money, even after that, they never let me use it until I demanded them to close the account and send me a check. Also, this was just before Christmas, I was hung up on, lied to and they talked in circles.

I bought a Green Dot card with a 180.00 on it 5 days ago, every time I sign in it's the wrong card number stating I have no money, this is the worst situation ever with emailed me stating I'm lying. Totally ridiculous, it's definitely not worth the hassle, this system is awful.

Purchased card and can't use. Having trouble with activation process online and by phone. How do I get my money back now $60 that I can't access. Need to report to Better Business Bureau. Should have just used cash.

11/14/25 my checking account with Green Dot bank was hacked and my funds were stolen. A dispute form was filed 11/14 for 2 of the 13 fraudulent transactions. I filed a dispute form for 11 of those charges Saturday. I was informed by their dispute department that if approved, I would be credited back my funds within 10 business days with a paper check via USPS mail?? Green Dot closed the account and it was stated by their customer service & dispute department located in India that they would unable to open a new account. I've used this account for direct deposits and now they're unable to refund my stolen money electronically? I don't have money for my day day, such as getting to work let alone the major monthly expenses coming up in a couple of weeks. I need help in contacting Green Dot's corporate office to discuss an electronic option or at least expediting a payment for the funds that were stolen.

GreenDot lost or stole the funds placed on a temporary pre-paid debit card I purchased. They initially blamed the store I purchased the card from. 7-11 corporate did an investigation and found the store innocent. As did my local police. After several attempts to call GreenDot and get resolution, they admitted the card was registered to a different name. After being disconnected a few times and on hold for hours, the all-Indian reps said that GreenDot will not refund my $$. I have never dealt with a shadier, more criminal company than greendot. They were just fined $44 million for customer fraud.

I bought a Green Dot card and used it. The next day I got a call from Green Dot and they hung up. Then every day green dot would call and hang up. I called green Dot, they said it was not them. The next time they called I hit redial and got a message saying all representatives are busy. Every day they would call and hang up. Finally I called to close the account and when they asked why I told them because I am sick of them calling me. The representative said they don't call, so I told them I don't want the account, CLOSE IT, and I hung up, they called me again! So I just blocked their numbers.

I bought a card for Green Dot, but I never got my money in the card. It’s just a scam with them and they can’t protect the customers at all. With the money that you put on a card, there’s no refund or anything. Basically, they just stealing money from people. I don’t know why it’s out there on the shelves. They’re false liars. They said that my card was already compromised without me using it. There’s no protection and when I sent them a picture of the receipt with the card in my hands, they still said it was still compromised. How is that so did you so scam? Did you steal money and I don’t know how they’re up still in the government, let them do this.

I wish I could give this so called bank a zero star rating. My debit card was used in another state unauthorized but Green Dot claims I authorized the transaction. Why would I dispute such a little amount when I have much more transactions on my app that I could dispute if I was looking for a handout. I live on social security and need everything I have. It might not seem a lot of money to them but to me it’s a lot. I just want them to do what all banks should and refund my money to me.

DO NOT WASTE YOUR $. IT'S A SCAM!! We purchased one at Walmart, cashier told us we HAD to make a deposit on it at the cash register so we put $40 in it. Get home and try to load it and there is NO money on card, we can't log in, and customer service is non existent. SCAM SCAM SCAM!!!

DISGUSTING COMPANY!! Take people's HARD-EARNED money & RUN with it!!! How can you even live with yourself when you do something like THAT?? You DON'T have a heart in your body----because if you did, you would give people their money BACK!!! HUGE RIP-OFF---absolutely UNBELIEVABLE!!! Some day all of the Green Dot employees WILL PAY FOR THIS!!! BIG TIME SCAMMERS??? NO BRAINS IN THEIR HEADS!!!!

I dispute some charges on April 24th 2025 and some of the charges were return instantly then on May 7th some were denied. I told Green Dot on May 7th I want to appeal the charges that were denied well they didn't put in the system. I called on May 20th and was told they need documents before they can add the appeal. So I sent the documents on May 21st. I called to see if they received the documents and they had and the lady would be the dispute back in the system. I was checking on the appeal at least once a week every rep I got would say, "Yes we are still working on it."

I went and signed up for a Green Dot card, I left with a temporary card. I went to purchase something on Amazon and the card kept declining so I called grenn dot customer service because when I tried to use their online app it’s showing I had a zero balance which is incorrect. I had to wait over two hours on the phone just for the man told me there’s nothing he could do about it and hung up in my face (and this is the de-escalation team), so I called back on both of my cell phones and waited even longer. I’ve then tried to move MY money over to my Cash App card, the issue then was green dot wouldn’t allow me to they stated there was a limit of transactions each day, but if my transaction just went through the first two times I wouldn’t have reached the daily limit trying to use my OWN MONEY!

Greendot is a scam. They stole $300 from me. They closed my account without notifying me and then kept the money that was on the card. The call center reps will hang up on you and act like they don't know who you are if you call back. They should be out down and arrested.

Green Dot customer service, there is no Green Dot customer service. You cannot talk to a person in any way shape or form. No matter what phone number you call online you always get the computer. It always says you to put in your card number three digit number on the back or your social security number. If you're going to use this card use it like I do. I go to Walmart. I get up at 20 bucks on it. When that $20 is gone I cut the card. Sometimes they'll charge me $10 to use the card one time. It just depends. You're too crapshoot with using this card. I would recommend stay away from it. If you do not have to get a prepaid debit card.

Green Dot and their associated brands send these debit cards out to anyone without any formal background check (including my 18 year old daughter)! These card accounts are then used by thieves to try and re-route other people's payroll funds into the accounts, by sending fictitious emails to companies pretending to be an employee changing their direct deposit bank and account number. I have complained multiple times to the Federal Reserve due to this blatant lack of security in reviewing cardholders identity. Every time I receive one of these requests I email it to c3@greendotcorp.com which was the email I was told to use after my first complaint to the Federal Reserve, but NEVER receive any type of response. I WOULD AVOID THIS BANK AT ALL COSTS!

I never received my $200 deposit back after I paid off my card! They kept saying, "Oh the check is gonna be sent soon." "Oh the check is gonna arrive in 10 days" and it’s been a year!! Now I can’t even get in touch with them because the automatic response can’t match my SSN. I need someone to tell me what to do.

Green Dot is a SCAM! Do not use this horrible company. If you have money on a Green Dot card you can only transfer it to another Green Dot account. Plus they charge a fee every month stealing from you.

THE ONLY WAY TO SPEAK WITH GREEN DOT IS IF YOU CREATE AN ACCOUNT WHICH IS AWFUL, IT SHOULD NOT BE ALLOWED.

I mistakenly sent $994 to an old Green dot card account and that's my fault. I need it back to my cash app as a reversal and they don't answer!!! This is so frustrating and like I said it's my fault but how can you deal with someone who never responds?

This is a very untrustworthy bank if you want to call it that! I had a simple temporary hold, yes temporary. Just simply verifying my card. Green Dot tells me after I waited for a few days and never seen my money available again that they're not giving it to me for a month. They're going to hold it until next month whatever the date was because I was angry at that point and didn't hear the exact day. All I heard was month. Are you kidding me? Are you that pathetic and desperate of a company that you've got to set on people's temporary funds so you can gain some kind of interest or benefit because there's no justification and no excuse. It's 2024. It don't take that long for anything to happen or go through but you're underhanded sneaky doing what I believe is fraudulent acts and I will be looking into this because if that is not fraudulent I would guarantee that it's on a very fine line because there's no excuse.

Green Dot says no charges with Overdraft protection but charges $15 a day for 2 days on each charge that uses their overdraft provision. They continue to charge a monthly fee for over 2 years even though direct deposit of over a $1000 has been active that is supposed to stop this charge. They recently stole my $80 cash back rewards a week before it was able to be redeemed without explanation or reason. Constant abusive charges to hurt the user and benefit them selves. Rip Off without any benefit at all. It’s all loss always.

This is a scam. 12 year old Daughter got the card as a gift card. I gave her the money and set up the card. Did not realize they would charge fees every month and drained the $25.00. Will not refund any money. Be aware.

I put 2000 on my card to pay bills and when I came in from work I got a text said my account was closed so I called them and they tried accuse me of closing for 20 minutes. Well the guy I was talking to keep accusing me of closing my account and got me aggravated and he told me that because I got smart with him that he would not send me my money that was left in my account. After they closed it for no reason said it was because my account was having too many transactions. After they accused of lies for a hour now I have no way to pay my bills because they took my money and closed my account for no reason.

This is absolutely the WORST banking experience of my life.. In the last 3 months I have lost almost $2000.00 with them.. I have filed disputes. I have filled out and sent them everything they needed for a dispute and Every time they find some reason why they can't put my money back in my account, something as simple as cancelling an online order from Walmart.. Talked to Walmart, gave them order numbers, dates transaction made, date reversal was done from Walmart and then they say they can't find the transaction but Walmart has the transaction in their computers.

I purchased a Green Dot Card from Family Dollar store and I uploaded $89 and it had a name on it... now they say whoever name was on it they already took the money off the card. Y'all please do not purchase a card from the store because they are not going to give you your money back. This is a scam and they are not right!!! I send my receipt and they still talking about they can't help me... don't purchase Green Dot, they are a scam!!!!

Given the opportunity to go back and choose a card, Green Dot Bank would not be my choice. Between them closing 2 separate accounts I have been cheated out of roughly 20 thousand dollars and they are refusing to rectify the situation. I have serious health issues and since they lied about returning my tax refund to the IRS in May I have been suffering more stress related issues than before.

I purchased a Green Dot Card on Saturday, June 30, 2024, and put $25 on it. When I went to use my card on Wednesday, July 3, 2024, I only had $17.05. I called to find out why and was told that $7.95 was taken off due to me not having the minimum balance on it. Nowhere on that card did it say anything about a minimum balance fee! It only had a $1.95 fee that I paid when I purchased the card. This is taking advantage of people! Not to mention that the card wouldn't even work at Target for me to use the $17.05 that was on it. It kept declining. How do I get my money back? I initially purchased the card to use it for an online transaction, but couldn't use it online because I didn't give my social security number when I registered my card. I shouldn't have to. If I could give no stars, I would. Green Dot is a rip off!!!!

Uploaded money on May 2, 2024, on May 7, 2024 they charged me a $9.99 monthly fee. This is a scam. Why do I have a monthly fee, I just got the card and uploaded money to it? Do not get Green Dot. They will take your money.

Green Dot is horrible and bad bank. They are holding my tax return that I never had bank with before. I was trying to if I did make bank with them they transferred it they said they can’t do anything about it so I was confused because you're bank and you can’t transfer the money That is not Active because they said the account number is the number but it the difference is not active number. So I said okay just go send the money to IRS. They won’t send it back. It just sitting since February.