Green Dot Prepaid Cards

Two weeks ago today my paycheck was deposited to a GreenDot.com card through direct deposit. They CLAIM you get your paycheck two days earlier by using their card. The card was in Renee's name because of an issue with my bank where I had to close my account. I called to verify the funds were there (not two days early as promised) and customer service said the money was blocked. They told me we needed to verify identity of the cardholder and the person on the check. So I emailed a copy of our drivers' licenses as requested and both Renee and I spoke to them on the phone. They said it would take 2 days to review the documents. Fast forward 7 days...still the account was blocked.

Opened a prepaid account to help boost my credit. Made my 1st payment with a paper check. Made my next payment ACH through the same account. Now they have an issue and have restricted access to MY PREPAID MONEY, and want a voided check or bank statement to verify I paid ACH through MY account?? They are refusing to refund money until I send them this. As a previous victim of identity theft I find this highly unorthodox! Not to mention they did all of this via email, which any other card company will tell you they will NEVER do.

Green Dot has told me that my brother can't be given a permanent card due to not being able to verify his personal information. How much more verifying do you need besides: ss number, dob, address and security questions? Signature in blood? So far we have spent 80 dollars on 2 different cards hoping 1 would work. I have tried repeatedly to call the customer helplines on both the regular Green Dot card and the Walmart card backed by Green Dot. I either get smarmy recordings that hang up on me or in the case of WM card a person who can't tell me why this is happening. I am about to log a complaint with the Better Business Bureau! I am beyond frustrated and I demand some kind of action or refund!!!

I have a Green Dot Card which was stolen. The thief was able to compromise their security to withdraw 600 from my account. As soon as I discovered my card missing, I notified Green Dot to shut off my card. I was told to send a letter with police report so that my money can be returned. Three open claims now all denied by Green Dot with no explanation. Sent Certified mail to Pasadena to ensure they received the letter and police report. The call center denies receiving although I have proof they did. The call center is in Manila. There is no corporate info or ways to contact management in the U.S. They are a scam company that does not honor their valid disputes. I will continue to warn people via mail, internet or whatever necessary to expose Green Dot for the Sham Company they are.

I completed info including email and phone number and paid $200 to start my account. They took the $200 and that was it. No card, no contact, nothing!!! When I try to call I am unable to get a live person unless I enter my 16 digit card number (obviously don’t have) or my social (which their system can’t find me under). If I do not hear from someone in the next couple hours, I will contact my attorney. I am tired of the systems that allow these cartels to steal our money! Go print more money like you’ve been doing, no need to steal from us. The cartel Central Banks and proprietors of own the printing machine.

I got the Green Dot card to give my credit a 20 point boost that I needed. I ordered it on July 6, 2018 and it reported on July 10, 2018 to ALL three credit bureaus WRONG. Green Dot reported my annual 49 dollar fee as my credit limit. My score dropped 200+ points with all the bureaus!!! It looks as if I maxed out a 49 dollar credit card (which I hadn't even received at the time). I called Green Dot and I was told that to contact the credit bureaus and send them a letter explaining what happened. Green Dot said they would report it correctly for Aug 10, 2018 and there is nothing else they can do to get my initial credit back to where it was before they destroyed it. But, the damage is already done. I now have to rebuild my credit from the dumps because of their error.

First of all, I realize everyone has to work; however, Green Dot should employ individuals who can speak clearly and effectively the English language. Every time that I have had to call in, I never ever have spoken with someone who is American. Secondly, I had a good experience for the first seven months of my use with my Green Dot debit card. However, during my eighth month, I experienced a problem receiving my direct deposit insurance payment. There has never been a problem before but all of a sudden, the representatives can't tell me when my money will hit or why it hasn't posted to my account yet. Bad business GREEN DOT!

Green Dot Bank closed my account with $900.00 in my account, this was in Dec. Just before Christmas. I was trying to install mobile app it asked to verify myself when I did it couldn't verify and closed the link to send more verification. I still haven't received any of my money. I now have to get a Lawyer involved.

When I load money on to my card I then try to use my card to pay bills! Every time I try to use the card I get a decline notice. It won’t allow me to use the card until the next day. I end up getting late fees by my merchant! I called Green Dot customer service and it was terrible. She wasn’t listening to me and proceeded to repeat herself! Which explains the card and the level of service. Never using the card again. Just sticking with my credit union. Their fees are cheaper anyways! Wouldn’t recommend this card.

Have used this service for years. Never again!!! I guess they have a new policy where you have to upload your ID. Have tried several times!!! Still no money! If I knew this was the case, I would have never done this. The whole purpose of this service is the instant funds. Not to wait a few days. Now I have a past due bill because I can't get my funds!!! If my funds are not uploaded today, this company will be reported. Not only by the BBB, but my local news station outlets and my Neighborhood App. If you need your funds within a few days DO NOT USE THIS "NEW" ID METHOD!!!

I have a Walmart MoneyCard and Green Dot sent me a card to use, and it works just like Walmart MoneyCard. But they don't tell you as soon as you put money on Green Dot card they take 10.00 from you. What the hell kind of card is that. Steal your money right away, now that should be a lawsuit and a half. Any attorneys out there. I'm in if you need to sue these guys. ** card and company, go Walmart MoneyCard.

I would like to express the fact I'm sure everyone would like to know before investing in a card through your direct deposit accts. I opened mine. Had several hundred dollars direct deposit into the account. It's been over 12 weeks I'm still trying to get my money. I've been calling and, sending email documents with no resolution. I never thought I'd have issues with a couple of card you could buy in the United States and at a Walmart nearby. I'm just putting it out there that somebody else doesn't have the problems I've had with your company. Thank you for everything Green Dot. Everybody you've been notified... Till it's resolved I'll be back to fill the world in.

Green Dot has had $800 of my money held for over a month. I made a transfer from Paypal and they flagged the transaction and wanted me to prove my identity. I sent my ID and never heard anything even after the 5 days they said it would take. Then when I called back, they said the ID was unreadable, and to send proof of my direct deposit. I sent both while on the phone with the representative and she said it was fine, the hold would be lifted in 5 business days.

Do Not Get This Card!!! My husband lost his card and now he’s being treated like a criminal to get a new one sent out. The card has been block for suspicious account after we reported it stolen. HOW? Once I report it stole the card should have been deactivated so who could have been trying to use it. Then the process will take a full month to get a new card. Thank goodness I have an actual bank to make sure our bills get paid or we would be on the street. I’ve been telling my husband that since he got the card to consider using a bank but he likes the option of getting his check sooner. And when I called to speak with a supervisor the person told me they were a supervisor. WOW. Never known supervisor to sit and take calls and just by my luck I got one and I needed one. Yeah right! She refused to get anyone else on the line for me. These types of experiences are uncalled for.

I tried to deposit money that was more than the limit you set on deposits. With no success. It became inconvenience. Is there anything that can be done about depositing more money than the limit set without paying bank fees for having to make several transaction. To get the money in one's account!

I had unauthorized charges on Aug 1, someone had gotten my card, opened a PayPal account and withdrew est $800. I called Green Dot, only thing they would do was cancel card and send me a new at $4.95. I called again the next day because the charges were pending, I was informed I had to wait for them to post. I then called back 3 days later to check on status and nothing had been done. So I filed a dispute over the phone and was told it would take up to 7 days for the money to be returned. So on the 8th I called again and was told I need to fill out a paper dispute to complete the claim. I was then inform it takes up to 2 weeks to process and 10 days for money to be returned.

My card number information was stolen! 2 purchases were made online with ASOS.com. I called the company to dispute. One they reversed but one had "left the building" they were unable reverse. I called Green Dot on July 10th. On July 24th (2 wks after my dispute) Green Dot "said" they made ONE phone call to the company. In chatting with the company I was told no one picks up that phone and there is no machine. ASOS only does business via "chat", email and social media. My dispute has been extended to 45 days! And still only 1 phone call has been made. This could be resolved in 5 min! No one at Greendot will fix my issue!!! Horrible service.

I like the service you provide and have no serious complaints. I gave you a 3 out of 5 because sometimes at cash registers my card doesn't work even though there's definitely money on it, and then I have to go and find an atm and get charged $5 for taking out my own money when I should've been able to use my card.

I emailed your company a few days ago about difficulty logging in. I could still login, but it took awhile. I also told your company that it was crucial that I was able to monitor my account in 2-3 days because of a pending possible loan for a new motorcycle. It's almost like you did this on purpose, because I can't login at all now, and my 401-k money is supposed to be deposited on my card by now, and I can't login to my account to tell if it has. Please tell me this is just a coincidence, because right now I'm just short of being livid, and going to close this account out if this doesn't get resolved immediately.

I am currently having trouble logging in to my account, and over the next 2-3 days there will be over $2000 deposited on my card, and most of it is for a downpayment on a new Indian motorcycle. If I have problems getting that downpayment money off my card, that could be catastrophic. Also, could you please send me a new card, because after 3 years it's quite beat up, and I'm having difficulty with the card readers at stores now. As far as the card I get my weekly paycheck deposited on, I've had no trouble at all. I didn't care at all for your pre-paid credit card, and would never go through that debacle again. Thank you for your time. My current address is- Bradley **.

I have no issue with this card. It does what it says it will do and I never have to worry about a surprise with Green Dot. I like that they constantly have surveys to better their services so you can have an opinion.

Green Dot are thieves, if they can't verify your information especially after you send in a copy of your drivers license to them 5 times, and they completely block your card, then they tell you, "You can never have a card with us again." I tried 5 times to get this issue resolved, I still have money on this card, that I will never see again. The kicker is I'm on disability, that's all the money I get. Green Dot sucks, stay away from them.

I’ve had a great experience with my Green Dot card. I love the direct deposit option and love that I can get alerts letting me know when a certain amount has been spent. I love the ease of keeping track of what and how I spend money. I also LOVE that I can stash money in the vault and unstash it when I need to. The only two complaints I have is where I live there isn’t an atm that doesn’t charge a big fee for withdrawals. If I want to make a withdrawal from an ATM I end up getting charged 6-8 bucks between the fee from the bank and the fee from green dot. The complaint is being charged to load my card. If I have a paycheck and take it to Walmart to cash I get charged a fee then I get charged another fee to load it on my card. I realize that may be on Walmart’s end and not green dot's but it is annoying to spend 7.00 just to load my card. Overall though I highly recommend the card!

I like most everything about the card, except that there is a monthly fee. I had one before and if you deposited over a certain amount per month, you were not charged a fee. I really liked that. I have had this new card for about eight months now.

The card is great but I would like to update so I don't have 10 dollars coming out each month and it would be nice if you didn't have to wait a year to use your cash back rewards other that I like this card.

My experience with Green Dot has been good. Keep up the good work!! I receive my paychecks a day earlier than my coworkers, and my bills is withdrawn without any problems. I haven't had to pay any bank fees, that's great.

The Stash/Unstash feature is great, but it's frustrating when it takes a while for the money to move or appear. The time it takes to load transactions is ridiculous. I don't understand the Cash-Back Tracker. How do I've already reached the $100 but only completed 4 of the 12 months... I don't understand the benefit of this.

I think that there shouldn't be a fee or at least a smaller fee for the people who gets direct deposits. There are times when you take the 9.95 out of my account which sends me in arrears. I utilize your services weekly and this will be very helpful and a lot less stressful. Thanks in advance.

I’ve been having way too many problems which the app. Currently at the moment I’m not even able to move my money from the vault and am unable to even pay for anything. Not to mention half of the time I’m not even able to see transactions.

I purchased a visa gift card for my 12 yr old daughter for her birthday so I wouldn't have to worry about cash in her hands. Upon activating it so she could use it I was immediately charged 8$ for a MONTHLY FEE. This is on top of the 5 or 6$ I paid to get and load the card. This is ridiculous and I will never get a card from them again or load this card once the funds are used up.