Green Dot Prepaid Cards

I have been using the Greendot prepaid card for more than a year now, and I have noticed something alarming. Greendot is scamming their customers. They must think people are stupid and can't do simple math. I know how much I had in my account, and all of a sudden I am negative. Since when does a prepaid (non-bank) card have any overdrafts allowed??? Every time I would try using my card before not knowing if I had enough to cover the cost, it would decline if I didn't have enough funds available for the transaction. Also, I still remember Greendot trying to take the monthly fee twice in one month from me before.

I am a victim of Debit Card fraud, some thief stole $1,300 from my Greendot checking acct I had for close to 7yrs. They stole $900 one day and $400 while I was on the phone with the customer service rep which of course is in India somewhere they can barely understand me. I filed the police report, GD denied my claim 3xs. How they stole the money from the ATM without my card or pin # is beyond me. The police stated that the bank should honor my claim...But NOOO not GREENDOT!! They had the nerve to tell me I authorized these, fraudulent withdrawals, you can clearly see where the suspect did Balance inquiries prior to draining my account. I have an app on my phone. I DON'T NEED TO PAY .50 TO INQUIRE!! I'm so annoyed as to why or how GD can blatantly refuse to give me my money back after all these years of loyalty!!! Do not trust your money with this company....They don't care about you!

They gave me a 200.00 overdraft protection but demanded it be paid the next day. But I don't get paid until the 19th. By direct deposit. So it's coming but they don't care. They want right away. Unfair.

Walmart VISA Gift Cards issued by Green Dot Corporation were frozen with hundreds of dollars on 3 cards ($700 total). I gave 3 cards to 3 people. Each informed me their gift card was declined--one card declined at restaurant, another declined at store, 3rd card declined by Amazon. My experience with Green Dot--9 phone calls, 172 minutes on the phone, uploaded and emailed my driver's license 3 times, 5 business days, repeatedly put on hold, repeatedly disconnected calls, repeatedly told to call back after a few more business days, one week of this with no resolution. I finally had to get my credit card company, American Express, involved. My review of Green Dot--they will limit access to your money while providing little or no help to resolve the issue. A Green Dot Corporate Resolutions Manager told me that when they limit access to your money on their VISA GIFT Cards, depending upon your state it can take 2 to 3 years to get your money.

My return was put on a Green Dot card. I was not able to make a significant purchase. I wasn't allowed to withdraw enough money from a ATM nor was I allowed to get enough money out to buy a car which I needed. It would only let me Nickel my money away.

They restricted my card for no reason. Couldn't use it at Walmart or any local stores. They closed my account and register to send back the money left in the account. Everyone on this site should do a class action lawsuit

I bought the card, it didn't work, called them, and decided not to proceed. Representative rude and got no results. They continue to charge me and called them on numerous occasions because the card was NOT IN USE. On 1/11/2022 I was told nothing was owed. I asked for a letter or email saying it was satisfied and I owed nothing. Recme said they couldn't send me a letter. Got an email on 1/26/2022 showing balance owed and had to call them back. Who has time to continue to call this company and deal with multiple issues. Not me!!! THEY DON'T DESERVE A 1-STAR. NEXT STOP, ATTORNEY GENERAL'S OFFICE!!

I loaded $20 on the card. I have made several request to close account and months later they are still charging me fees. Green Dot has a disclaimer that says "simply spend the funds to a $0 balance" and "we will automatically close the account shortly thereafter due to zero balance and no activity." THEY ARE STILL CHARGING monthly fee. I called and spoke with a rep (go figure.... I haven't been able to reach a live person in months) at the request of the rep I mailed a letter to request to close the account back in August 2021 and as of Jan 2022 they now say I owe over $100 in fees for a card that was never used. What the heck happened to close the account when it reached $0?

They waited until my VA disability was loaded on my card and then closed my account. They will not answer the phone for me. They will not respond to me online. From everything I've read I'm not getting my money back.

I have had a Green Dot card for years, I have been a loyal customer. I have had a few issues over the years and sometimes it takes an act of congress to get anything resolved. Just recently I had a purchase from a very well known online retailer, my card got charged twice and I first called the retailer and talked with them and was told that the first charge was a hold but the funds were released by them so the card company could return the funds, the amount was $378.00. They said that they had an authorization number that if I gave it to Green Dot that they could check on it.