Green Dot Prepaid Cards

I made it online reservation and the hotel chain charge my card in error because upon arriving they did not have a room so they refunded my money immediately but Green Dot who manages the card for Walmart prepaid Visa debit it's taking 2 weeks to put my money back in my account. Now after talking with Green Dot representative several times and explaining that when they charge my card it's instant but yet they're going to hold my money for 2 weeks before they refund it not only is it putting me in financial difficulty but they're not making me whole by paying any interest. So I consider this theft. They've stolen $113.79 and they refuse to accept a certified letter from the merchant saying that the charge was an error and has been transaction has been canceled. So information as far as I'm concerned they should be prosecuted for larceny.

I was issued a pay card from my employer. I used the card to pay for a trip then received a credit from the company. This company then froze my account saying I need to provide documentation showing this is a valid credit. I emailed the 1st address provided by their representative then found out 2 days later that it was incorrect. After getting the correct email address & sending all the documents I was informed to give them another 2 to 3 business days to review the documents. It’s been almost 2 weeks and I’m still getting the same answer.

I've been a customer for a couple of years now and watched how far downhill they've gone. They've revised their rules to limit you on how much money you can pull out at once and they charge you monthly fees to use their card. If you need to shut your car down or replace it you lose out on the cash back fees that you acquire with it. Green Dot claims that they abide by banking laws but they do not. When you suspect that there may have been fraud and the transaction is still pending they tell you that you have to allow it to post to your account before you can file a dispute. When you do call back file a dispute you are then informed that you are at fault for making the purchase and giving the merchant your purchasing information and they can try to file a dispute but if it's denied then there's nothing they can do about it and your money is lost to the thieving merchant.

People, don't ever trust this company with your money. DO NOT USE this company because they will scam you at some point or another. I bought this card from Walmart thinking it was a gift card (long story) and I put $200 in it. Their website states to send copy of card and receipt for a refund but they refuse returning my money. I never registered nor use their card. And when I did try to register and activate the card they said "no matching info". They def have employees inside their company stealing people's money and instead of finding out those bad apples they pass on the loss to customers. I'm still trying to get my money back, not so much for the money but to make them pay for the aggravation. Lawsuit coming up soon!! Hope they go out of business.

I have been unable to obtain a refund of US$478.00 which I deposited onto a prepaid VISA card issued by Green Dot Bank on November 16, 2022. The card could not be activated, either over the phone or on the Green Dot website. I notified Green Dot within hours of purchasing the card that it could not be activated. They have refused to refund my money.

I needed to order a new card and I am getting ready to move so when I ordered the new card I gave them the address I would be at when the car was to arrive they did not tell me that I would have to have that new address on my ID to be able to receive the card. That isn't possible so I put my old address back on file they have now blocked my account it's been 5 days. It was only supposed to take 2. I have submitted documents 3 times the 2nd time the representative on the phone attached them to my file on the 2nd of November and told me they were fine.

After having my veterans benefits direct deposited to this card for four years, they blocked my account when I called saying I had lost my card and wanted a new one sent to me at another address because I was traveling. At the instruction of their agent, I put the temporary address into my mobile profile. Then they told me this address had to be verified before a card could be reissued. This was over a month ago. I have called many times and have been told it would be unblocked and then nothing happens. I can't even call them because my card number is invalid and you have to have a valid number in order to get through to customer service. Before they took my card out of the system I had three so called managers hang up on me when they couldn't provide answers to my questions. All customer service is handled in other countries so very hard to understand. I have been blocked out of my account for over a month and can get no one to help.

I had to change my mailing address at the same time they were sending me my new card. I was told they would email me with instructions and I would need to attach my ID to it with my reply to that email. The same instructions were in the email. It stated that it would take two business days to review. So I waited two days with no access to my account to ensure I am not committing fraud. I called them back and they stated they didn't receive it. I then emailed them again and waited two days. This went on several rounds. Then they said I needed to send it to a different email address. So I did that, again went a couple rounds with that one. They finally stated they received it. That was now 4 business days later and still my account is locked. One person I spoke to stated I needed to now send a copy of my utility bill. When using their chat feature all the chats vanish so I started taking screenshots so they can't always play dumb.

I received the gift card – purchased from Walmart on 07/02/22. I did not know that Walmart gift/debit cards do not work, unless you willingly give GREENDOT your social security number and date of birth. I’ve had issues with my identity, so I did not want to give them my personal information (to protect my security). The 1st time I called Greendot was July 19th. Getting a human took a good 20+ minutes. I finally spoke to Sonndos, (man) who told me to e-mail a request for a refund (it would take 2-3 weeks to receive a refund check). I was also told to supply them a copy of the card (back & front) of the Walmart paid receipt. I did – sending it to: RR@greendotcorp.com as instructed at 8:53 am EST on 07/19/22. I was told to refer to my CASE# **.

At first, it seemed to work pretty well, until I tried to send my daughter some money. Even though the money was taken off of my card, Green Dot wouldn't let the transfer go through because my daughter doesn't have a Green Dot card. We tried to put the money back on my card, Green Dot wouldn't allow that either. Customer service hung up on me several times before I could even talk to anyone. I finally got it taken care of several days later. A few days after that, my pin number wouldn't work, I finally got someone from customer service on the phone and was told that my pin number had expired. Not the card, just my pin number, with no 'heads up' from Green Dot. I had to completely reset the pin number.