Green Dot Prepaid Cards

I needed to order a new card and I am getting ready to move so when I ordered the new card I gave them the address I would be at when the car was to arrive they did not tell me that I would have to have that new address on my ID to be able to receive the card. That isn't possible so I put my old address back on file they have now blocked my account it's been 5 days. It was only supposed to take 2. I have submitted documents 3 times the 2nd time the representative on the phone attached them to my file on the 2nd of November and told me they were fine.

After having my veterans benefits direct deposited to this card for four years, they blocked my account when I called saying I had lost my card and wanted a new one sent to me at another address because I was traveling. At the instruction of their agent, I put the temporary address into my mobile profile. Then they told me this address had to be verified before a card could be reissued. This was over a month ago. I have called many times and have been told it would be unblocked and then nothing happens. I can't even call them because my card number is invalid and you have to have a valid number in order to get through to customer service. Before they took my card out of the system I had three so called managers hang up on me when they couldn't provide answers to my questions. All customer service is handled in other countries so very hard to understand. I have been blocked out of my account for over a month and can get no one to help.

I had to change my mailing address at the same time they were sending me my new card. I was told they would email me with instructions and I would need to attach my ID to it with my reply to that email. The same instructions were in the email. It stated that it would take two business days to review. So I waited two days with no access to my account to ensure I am not committing fraud. I called them back and they stated they didn't receive it. I then emailed them again and waited two days. This went on several rounds. Then they said I needed to send it to a different email address. So I did that, again went a couple rounds with that one. They finally stated they received it. That was now 4 business days later and still my account is locked. One person I spoke to stated I needed to now send a copy of my utility bill. When using their chat feature all the chats vanish so I started taking screenshots so they can't always play dumb.

I received the gift card – purchased from Walmart on 07/02/22. I did not know that Walmart gift/debit cards do not work, unless you willingly give GREENDOT your social security number and date of birth. I’ve had issues with my identity, so I did not want to give them my personal information (to protect my security). The 1st time I called Greendot was July 19th. Getting a human took a good 20+ minutes. I finally spoke to Sonndos, (man) who told me to e-mail a request for a refund (it would take 2-3 weeks to receive a refund check). I was also told to supply them a copy of the card (back & front) of the Walmart paid receipt. I did – sending it to: RR@greendotcorp.com as instructed at 8:53 am EST on 07/19/22. I was told to refer to my CASE# **.

At first, it seemed to work pretty well, until I tried to send my daughter some money. Even though the money was taken off of my card, Green Dot wouldn't let the transfer go through because my daughter doesn't have a Green Dot card. We tried to put the money back on my card, Green Dot wouldn't allow that either. Customer service hung up on me several times before I could even talk to anyone. I finally got it taken care of several days later. A few days after that, my pin number wouldn't work, I finally got someone from customer service on the phone and was told that my pin number had expired. Not the card, just my pin number, with no 'heads up' from Green Dot. I had to completely reset the pin number.

I have been using the Greendot prepaid card for more than a year now, and I have noticed something alarming. Greendot is scamming their customers. They must think people are stupid and can't do simple math. I know how much I had in my account, and all of a sudden I am negative. Since when does a prepaid (non-bank) card have any overdrafts allowed??? Every time I would try using my card before not knowing if I had enough to cover the cost, it would decline if I didn't have enough funds available for the transaction. Also, I still remember Greendot trying to take the monthly fee twice in one month from me before.

I am a victim of Debit Card fraud, some thief stole $1,300 from my Greendot checking acct I had for close to 7yrs. They stole $900 one day and $400 while I was on the phone with the customer service rep which of course is in India somewhere they can barely understand me. I filed the police report, GD denied my claim 3xs. How they stole the money from the ATM without my card or pin # is beyond me. The police stated that the bank should honor my claim...But NOOO not GREENDOT!! They had the nerve to tell me I authorized these, fraudulent withdrawals, you can clearly see where the suspect did Balance inquiries prior to draining my account. I have an app on my phone. I DON'T NEED TO PAY .50 TO INQUIRE!! I'm so annoyed as to why or how GD can blatantly refuse to give me my money back after all these years of loyalty!!! Do not trust your money with this company....They don't care about you!

They gave me a 200.00 overdraft protection but demanded it be paid the next day. But I don't get paid until the 19th. By direct deposit. So it's coming but they don't care. They want right away. Unfair.

Walmart VISA Gift Cards issued by Green Dot Corporation were frozen with hundreds of dollars on 3 cards ($700 total). I gave 3 cards to 3 people. Each informed me their gift card was declined--one card declined at restaurant, another declined at store, 3rd card declined by Amazon. My experience with Green Dot--9 phone calls, 172 minutes on the phone, uploaded and emailed my driver's license 3 times, 5 business days, repeatedly put on hold, repeatedly disconnected calls, repeatedly told to call back after a few more business days, one week of this with no resolution. I finally had to get my credit card company, American Express, involved. My review of Green Dot--they will limit access to your money while providing little or no help to resolve the issue. A Green Dot Corporate Resolutions Manager told me that when they limit access to your money on their VISA GIFT Cards, depending upon your state it can take 2 to 3 years to get your money.

My return was put on a Green Dot card. I was not able to make a significant purchase. I wasn't allowed to withdraw enough money from a ATM nor was I allowed to get enough money out to buy a car which I needed. It would only let me Nickel my money away.