Green Dot Prepaid Cards Reviews

Green Dot has been amazing! My paychecks go direct deposit and I usually get funds 2 days early. I'm able to use my debit card to pay bills online quickly and effortlessly. Filling my card from other resources is easy as well. They are the only bank I need.

Green Dot has been an awesome company to do business with and I've never really had any trouble at all with any transactions with them. Money is sent quickly and received quickly. Seamless, I'd recommend them to anyone that needs a solid online bank they can trust.

I like Green Dot. Easy to use, easy to check balance, easy to set up direct deposit. Only thing I wish is that with the cashback you have to not be negative and I've only been negative because the card charge.

Green Dot stopped giving me money back on purchase and also never gave me my 100 for the year. But fair ig because it let me use it everywhere and also has a great app. If I had any problems I could log on the app and get my problem solved right away.

I like this alternative to using a physical banking system. I love the fact that I can adjust notifications or alerts so I receive instant receipts via text as well. I haven't had any problems with the service and you get exactly what is advertised.

I bought the Green Dot card from a Giant grocery store, and the first time that I needed to put money onto it, Giant doesn’t service Green Dot cards. It was weird for me. I was like, “You guys sell the card but you don’t service it to be able to upload money onto it.” I had to go to Rite Aid to upload money onto it. Also, some places charge a different fee to upload money onto the Green Dot card. Nonetheless, Green Dot is the way that I can make payments that can’t be made by cash or online purchases. I still use the card, but I usually upload money onto it at a Rite Aid. And I still have the chance to set up direct deposit if I wanna set it up with a job.

I had just loaded my card and went out of town and stopped at Pilot and my card would only pay $5 of my purchase. Some very nice man paid the balance. I was so humiliated and embarrassed. Got in my car and called Green Dot and some bozo had transferred my money thru a pay pal account, no location or any other info. And somehow it was done using my routing number and account number. This is not how i pay, i use my card. I had to go back home and came rolling in on fumes. Not a happy camper. I did some research and come to find out Green Dot is always getting hacked, yet they say our accounts are safe. OK??? NOT apparently. Now i have to wait 10 days to get my money back. My chase would immediately put the money back and go after the culprit. Had to shut down my whole account.

I have been using this card for almost a year now with no problems until now. I need to deposit a check and have been trying for days to submit the verification for my identity. Each time it says it's unable to verify. My app is up to date. I have used a dark background and good lighting. I have called customer service sent emails and have gotten nowhere. This is beyond frustrating that I can't use this feature. I have never had any trouble with other card companies. I also have my paycheck deposited to this card monthly yet they can't seem to fix this problem to keep a customer. I will be changing to someone else.

I like that with my Green Dot card, I can look on there and see my account balance. I have it for almost a year now and I use it for purchasing and paying bills online. It's wonderful and helpful with that. I also do direct deposit and I go to reload locations. Where I’m at, I can find one anywhere, so I like it. And if anyone would be getting a prepaid debit card, I’d tell them to go to Walmart and get a Green Dot.

They charge you a fee to activate the card which is not easy, then $7.95 a month. I was given this as a gift, went to use it and it was depleted because of fees. I think it awful the these cards take advantage of people they should have more regulations about advertising these fees. Stay away.

When will you start putting the chip in the cards? It’s much easier to use when I’m out making purchases.... I would like to know sooner than later! Thank you for letting me use your card as a source of banking without the hassle! Have a good day.

We received a $200 gift for a baby shower. Registered and pulled $180 out.. Went online to check the balance $5.50!!!! Insane. This is sharking at it's finest. I would never ever recommend this to another living human.

Transactions sometimes won't pop up. I received my last paycheck from work but I didn't know yet and did not show up in my transactions or notifications and it has done this before and I would like more info about my card or my options for a new credit or debit card that can overdraft for when I don't have the money to afford things for my family.

Basically, I had a few pending transactions on my account. I called and asked them why they didnt frop off after a week. I was told it would take a month. I called Sept 16 or so and that is when they told me to call back Oct 14th. I called the 17th just to make sure the money did not come back to me. It was 5 separated 1$ holds from Stamps.com. The Pending transactions literally "Disappeared". They had no record of any pendings nor the transaction. The best part is I have screen shots from my phone, of the GreenmDot App showing the Pendng Transactions. I explain this to the non English speaking people on the other line and no one understands what I am saying.

I love 3% online purchases back! I pay everything online now. Besides shopping, I pay all my bills online and use apps to order food etc. It's fun to see just how much I can turn into online spending. I had already been using a Green Dot card for my direct deposit from work and I have had nothing but good experience with Green Dot. Customer service has been very helpful any time I have had to call. And I never have trouble with anyone taking the card.

With my Green Dot Prepaid Card, I usually get my paycheck pretty early compared to some of the people. I also pay my bills and do online purchases with my card.

I absolutely love Green Dot. I love getting paid two days early and that I get cash back with all my online purchases. I have already accumulated almost $200 cash back. Also, I love the fact that now you can load money in the store with no fee.

Updated on 10/24/2019: Again I file on here only to get a call from Green Dot. He left a number. I called 8 times. Each time was on hold over hour so I never spoke to anyone. This case has been going on for over a month. First time they paid part and decided to denied the rest just like guy told me on phone because I made him mad. This has cause my husband to be in ICU because my account was drained from a company overseas and I could not get him heart meds. They reopen the case again and told me again they don't know when it will done. I think time for my attorney. I can't deal with this anymore.

I have been with this company for almost 7 years! It’s awesome! Affordable monthly fees and fast direct deposits. The improvements that they have made like check deposits using the app are fantastic! Customer Service is phenomenal. Thank you Green Dot!

Never had any negative issues and when I needed help/customer service I was not put on hold for minutes on end - someone was there almost immediately to assist me. Direct deposit is great because then the monthly fee is waived. I don't think I would continue to use this card if I had to pay the fee.

A great company and product provided. Has helped me immensely over the years. Would highly recommend to anyone who is looking for a prepaid card to work with. Especially like having my payroll/benefit money available when I need it. Like the text alert too when deposits have been made.

I started using Green Dot a little over a year ago, and I have had a good experience with it. I was awarded $100 cash back after my first year, and I have allocated almost $100 cash back this year. I get paid two days earlier than most of my co-workers, and I don't have to worry about overdraft fees. My only wish is that there was a free ATM near me that I could use. Every time I withdraw money, I get the ATM fee of about $3, and I get charged by Green Dot.

I like Green Dot because your rewards add up and at the end of the year you get money back. No overdraft fee, direct deposit hits a little early. You can also use it for anything and everywhere, overall it's a good card to have.

I have never had an issue with Green Dot. I am very satisfied. I get my paychecks direct deposited and they are always there a day or two early. I would highly recommend them to anyone and i often do. The mobile banking is also a huge help for when I'm on the go.

I have been a big fan of my Green Dot card. It is easy to put money on the card, easy to pay bills and is accepted pretty much everywhere. I have recommended this card to friends and family. Whenever I have had a problem, they were quick to answer my questions or resolve the issue.

I have used Green Dot for 9 years and have not had any problems. I started using Green Dot as a requirement for depositing my paycheck and have used it ever since. Green Dot is a convenient way for a person receive their paycheck or payments from PayPal or receiving money through Facebook without giving out your main banking information. I recommend getting a Green Dot card for any transactions requiring you to give out your bank information.

Way too difficult to dispute a Charge. No actual Cust Ser to much automation. Need a physical service center. Glitches in system. System doesn't show updated unstash balance in real time. Often shows no transfer. Not helpful. Need real time.

I've used this company for many years now and couldn't be happier. If used correctly, it doesnt cost you a dime. I've recommended Green Dot to many people. It is an excellent way to handle your money, without having to deal with banks.

Have had the Green Dot card for going on 11 years. Am very happy with the company and the help that they provide as well as know my money is insured just like a brick and mortar bank. Plus the fact I can use my card for online shopping and all throughout the US with no problems when on vacation. I would definitely recommend this to anyone.

I love my card and all the convenience it brings me. I'm able to pay bills online and order online without the extra cost of a traditional credit card. Thank you Green Dot for allowing me the ability to do these things with ease of mind.

With my Green Dot prepaid card, it’s easy for me to add money to the card when I wanted to, instead of waiting for my bank to open and switch into my account. The only thing is when I wanted to switch or to transfer money from my other bank with Green Dot, they don't have my bank in the list of transfers. Other than that, I use the card to pay bills and make online purchases, and I use their reload locations and direct deposit as well.

We’ve been using Green Dot for years and when my son was going to college, he was using a Green Dot debit card. Everything’s been okay with it and I’m very satisfied.

Been with Green Dot for a few years, I like the hidden money option. It helps save money, the only thing I don’t like is I reach the cash back option within a month or so. I believe it should let you use it once reached and just start over again. I ordered a second unlimited cash back card for that option.

Someone managed to spend $1200 at a Kroger for 20 different transactions but I had my credit card in my possession and was nowhere near the town at the time I disputed it with, my money is gone. Everything I had is two. Cannot pay my bills. I’m a single mom with three kids. I had a little extra money in my account that I was saving for my son’s first car and it’s all gone green dye or not help close the case denied it and said it to done on their end I’ll because Kroger is saying I need to get with my bank. No compassion.

I had a Visa Green Dot a while ago. And then, I didn't work for seven years because I was taking care of my grandmother with dementia. So, I just let the card expire. When she passed away and I went back to work, I looked for Green Dot because I never had any problems with them. I picked up my card at Kroger. And after I got it, I told everybody about it.

Talk to 2 representative and the supervisor just to tell me there will be 2 weeks Before I can get my refund... And both represented Did not know the answer and steady tried to rush me off the phone.. I feel as though your best bet is to take your business somewhere else my opinion.

Love my card. Always available for me to use. Many retailers accept card. Easy to use online and order products and to pay bills with the card. I like the cash back rewards offered by the company. Love my card.

Never really had problems with the card or DD or anything like that. The only thing I might suggest is making the card more available for the money pay apps so that you can use any person to person payment app.

I've had better management over my finances since using Green Dot. They have really smoothen it. They are great and I refer them to anybody.

Green Dot refuses to acknowledge that I bought a card with $300 cash on 9/3/19, although I've sent them the receipt, my ID, and photos of the card itself! They keep telling me the case is closed and now are saying I should write them a letter! No, I'm not writing a letter to anybody.. Where is my money? And why do you refuse to acknowledge that I bought this card! This is absolutely crazy and I've never in my life written a complain on Consumer Affairs or BBB but these guys are literally trying to steal my money, and I'm starting to wonder if this is a systematic fraud to some people who buy with cash!

My husband had a pre-paid card. Whether he liked it or not, I do not know. I do know that he used it. He passed away in March 2019 and I called to close the account. I inquired about the refund of the $500 deposit and was told that it would be sent out to our home. I asked if I needed to send a death certificate and was assured that I did not: "I see here that he has passed away." That was April 1, 2019. By June 2019, the check had not been received and I called again... Since the account was closed in March, all identifying information was not (SS #, DOB, Acct #) recognized but I was able to push 0 and get a live person. On June 27, I was told that I would have solid information by phone by the end of the week, as the 4th of July holiday was coming up. No return call.

Card comes in handy for one time purchases or when my kids need to take money. It allows me to add to it and they can’t over spend. It’s great for spending control so they are aware of what they buying.

Corporate refunded my fee to the card. Spent it same day and card automatically closed again. Issue resolved.

People stating that GreenDot doesn’t overdraft is a lie! They charge me $9.95 on the 8th of every month and if I don’t have $9.95 in my account than it overdrafts and puts me in the negative! I’m currently unemployed and looking for work but I still have to make sure I have the $10 in my account by the 8th of every month which is ridiculous! On top of that I pay $4.95 just to add money to my account which is fine but Why does GreenDot have to charge so many fees!?

I've had my Green Dot card fr a couple of years now. I do direct deposit with it and it's super easy to do.

The best card that I have used. I have never a problem so far and can always count on my funds to be posted whenever they supposed to be available. I am glad I choose to be with Green Dot and I have recommended others to use this card as well.

I've been a Green Dot cardholder for many years. I've never had any negative problems with their company. Always been able to contact a customer service representative when needed at a timely fashion. I would recommend Green Dot to all who are in need of a debit card. Green Dot is the best.

Green Dot is amazing. Works everywhere. Just would be nice if it was easier to put money on it like from one account to another account. Other than that it's a great card to use. Never had a issue using it.

Purchased a Green Dot MoneyPak to add money to my online debit account so I can pay a bill. You can't make a MoneyPak account unless you bought one so I purchased and put $120 on it. Went home, scratched off the numbers and tried to make an account and the website wouldn't let me. Now I will be charged late fee for my bill, out of the loading card fee because they don't refund that and have to wait up to 2 weeks to hopefully get a refund. Lol what a joke of a company. With no real customer service rep to speak to. It probably wouldn't do any good either seeing as though this company looks very shady and scammy anyway. SMH horrible.

My daughter had a Green Dot card and she told me that I could get some stuff, so I got it Family Dollar and tried it. It helps me track what I have to spend, and that’s been real helpful. I also do direct deposit with it and I get my paycheck one day earlier.

They are for real when they say two days early of getting paid before your company's regular payroll day!!! I like the card too but the app tends to act up at times, but Green Dot Bank is good with keeping up with your transactions also. They give you $100 when save up the cash back money you earn for using it to make purchases 12 months without keeping it in a negative balance for a period of one month or over.

I have a direct deposit with my Green Dot Prepaid Card and I like that I get my check two days early. The only thing I don’t like is that I can’t get in contact if I have a problem. But the card works for me.

This card comes up in handy to buy online and pay off my debts including having my own checks like a original bank. Other than that getting a certain % back for each online purchase plus glad as I'm already building credit for the 1st time... In case you lose it just reported on the app. to get a new card with a 24/7 customer service. Anyways thanks Green Dot.

First of all not one soul in the customer care department understands a single thing you are trying to say. Second. I returned some items and I am told it will take 2 weeks to get my money due to the system. I call BS. This is a scam company... They are thieves. I am done with them. I thought hey maybe I could use this card and when I have time I'll go to a "REAL" Bank and set up an account. Hard to do when you have school and work, literally no time in my schedule. I was sadly mistaken I should have found the time. Now I can't just cut up this card from this God forsaken company until I get my money in 2 weeks. I do not recommend Green Dot AT ALL.

I have had this card for a couple of years. Somebody stole my wallet and I contact them for a dispute and the person bought purchases in Texas. I live in NC. I call Green Dot and they said my money would be back on my card and they denied my claim. I wrote a letter again and they still never refund my account. They are full of **. I will never use them again.

I love using my Green Dot card. It's fast and easy and I even get my pay check a day sooner. The app is also amazing. Thank you so much green dot for making my life a little simpler. I will recommend your card to all my friends and family.

I got this card as a gift card, I thought. It made me open an account with all of my personal info and immediately took out $8 in monthly fee. So even if you made it 12 months with them, you will never recoup the money you spend with them by getting the free $50 they advertise ... it will just always take more money out. They never did answer my question on whether they performed a credit check on me.

I have loved having this card. It has been extremely easy and convenient to use. I have had no problems and issues with the card or using the card. I would recommend this card to anyone. It is easy and hassle free to use.

I have had good experiences with Green Dot. It is easy to load money on and I can use it anywhere. I even have my paychecks direct deposit on my card. The money shows up 2 days early. Makes life simple.

I received an unauthorized debit card charge and I so upset. I talked to 5 customer care reps and they did not help me at all. I do not know why they are constantly debiting 200 dollars from my account. I should have went with my first mind and closed the account because I did like the card at one time. I just can be their customer anymore.

I am very irate. This is elderly abuse. I recently opened a GreenDot account to have my social security, VA, and retirement checks deposited to my GreenDot card. My retirement check was deposited on the October 1, 2019. Then my account was BLOCKED without warning. I have rent due and a host of other bills including needed MEDICATION. But can’t purchase or pay because my account is BLOCKED.

I started working and I needed direct deposit. The company was set up already with Green Dot, so that was the card they gave me. But I like it because from my understanding, from every transaction you make, they give you money back. Still, I’ve never really had a prepaid card and I’m kind of worried because some people are telling me that they’ve gotten money taken from them. And I have a high amount of money in my card. But so far, nothing has happened to me and my experience with Green Dot has been very good.

For the most part I am ok with the services. They say you could get your direct deposit up to 2 days early. I usually get it on our company payday, can't really complain about that. At least it arrives on payday. Also the monthly fee (membership fee) it's a little strap when other cards offer no fee and 5% cashbacks and don't make you wait 12 months to get it. But overall I am Simi happy with Green Dot overall.

The more I use my Green Dot Account, the more I am satisfied with my decision to purchase my card. The phone app is easy to use, I have had occasion to contact customer service with questions and the response is always prompt and helpful. I have a banking account at a credit union but I use my Green Dot more than anything.

I love my Green Dot!!! I love the stash and unstash option! This function really helps me manage my money each month! Another thing I really enjoy is getting my paycheck two days earlier than the others I work with. Money is tight and I am a single mother, so this feature really helps me out tremendously!!!

I've had my Green Dot card for close to a year now and so far, everything has been perfect. Direct deposits come early. I just wish that I could go to an ATM and not be charged $4. It really bothers me. I believe there’s a specific place you could go to and not have to worry about that. So, I just make sure I had taken enough money out if I go to an ATM. But I don’t like having cash on me, so it makes it challenging for me. Still, I recommended my friends to Green Dot.

I have been having a Green Dot account for a while now. I have had a few different ones and I love them. It's convenient, easy, and payday comes early. If there is ever an issue they work hard to solve it or get as much info in getting it resolved as they can. I definitely would recommend to a friend.

This turned out to be the best prepaid card I have ever had. I haven't had a single issue using it. I've been using Green Dot a little over 6 years. You can use it just like a regular bank card. The app makes it really easy to keep track of your transactions and will update you on your balance. If anyone doesn't want to deal with the overdraft fees and hidden fees at regular banks, get this card. They even have a new card now that has a chip instead of just the magnetic strip. I've been 100% happy with my card and with Green Dot.

THE WORST BANK EVER!!! DO NOT TRUST THEM!!! I wish I could use negative stars. On September 20, 2019 I $157.13 was refunded back to my account from Turo Inc. I called Green Dot Bank on September 30, 2019 & asked when will the funds be available? I was informed that they would be available on 10/1/2019. The next morning I checked my account only to see that the transaction was no longer pending & the money wasn't back in my account. I emailed Green Dot documents of my invoice & receipts of the purchase & refund. I've been on the phone with them over a hour & all they can say is they're sorry??!!!

First off, I consider myself a reasonable person, but this ludicrous level of customer service has me frothing at the mouth. I will now venomously tell everyone I know who is considering getting a Green Dot card to go elsewhere. Our 16 year old daughter bought a Green Dot prepaid debit card (her first, and our first as well) and then messed up the account setup process, specifically the SSN entry portion. She doesn't know which wrong number she entered. OK, that's our fault for not supervising the setup process. So, now we look to Green Dot to hep us fix our mistake.

Green Dot is amazing. The cash back comes in handy. The only thing is I wish they can replace cards. It’s very secured and the app works perfectly. I made the best choice when I chose to have Green Dot as my banking.

Have never had a problem. Deposits are always 2 days early. Love Green Dot bank. I recommend anyone to try this service. You will not be disappointed. It's easy to enroll and very confidential. Get started today. You will get help if needed.

It's convenient, fast reload times, easy to use, user friendly app and website but there are a lot of fees associated with the card and a minimum deposit of 20$ each time in top of the fee to reload it. Many stores can reload for you which is nice. Card had many premonitions and different offers from Green Dot. Friendly customer service representatives.

I have been with AccountNow for years. Problem is they changed to Green Dot. I have had my check direct deposited from my employer 6 months. They had wages they owed me and been having issues when they've already deposited it with verification for a week! I have rent due bills period. Green Dot keeps saying contact my employer so I've been harassing them. Honestly could cost my job accusing them and it's green Dot 5. Never again will I use them! There are too many prepaid cards and banks and I should have known since I've been chasing 700.00 dollars for a week. Someone has my money!!

Absolutely love my card. I would like to have or add someone to my accounts, and have more cards. Very convenient, affordable. I can use it in Apple wallet, easy to use for Apple pay. Also makes convenient for me too. I never have to have my card unless I just want to.

I recently open an account with Green Dot to receive my VA benefits. The only reason I did was because of the ASAP Direct Deposit which states that I would receive my Federal Benefits 4 days early. This did not happen. I checked with Veterans Affairs and the US Treasury Department and they have all the correct information for my account. The US Treasury also verified that a notice was sent out on 09/19/2019 that my benefits would be sent out and paid on 10/01/2019, 4 days from that would have been 09/25/2019.

I am very pleased with my Greendot account. I am also pleased with the app and the website. I love the option of the secured credit card to help build credit also. I would highly recommend greendot bank. Also there are convenient locations to deposit money when you need to.

I love my Green Dot card! I have the freedom to use it wherever I please! I also love that I never have to worry about overcharging and having to pay overdraft charges! I can't imagine life without my Green Dot Card! Get one, you won't be sorry!

I needed a debit card, and Green Dot was the first one I’d seen in the store. Using the card has fair benefits. There are no overdraft fees so I don’t have to worry about over-drafting ‘cause the card won’t allow me to. That helps me the most. When I’m working for myself, I reload it. When I’m working for somebody else, I have direct deposit too. However, I had spoken to Green Dot team members when I had to replace cards and the service was not the best. They weren’t American and they didn’t seem to understand what I was saying. But overall, my experience with Green Dot has been decent.

Green Dot has an online option - called bill pay that says "we can mail a check for you". I used that to get a check for myself. I submitted this on 9/16/'19. Was supposed to get the check on 9/23/'19. I did not receive as of this writing (9/26). Had chat with customer service - they said the check was not dispatched from their side. When asked for the reason, they said separate team investigates this and that I can get an update by 10/2/'19. It's a long gap. But, they deducted the amount from my account on the day I submitted the bill pay request. So, I am losing the interest for long period of time. When asked if they can credit me the interest for differential days, I was told they can't do that. It's like misusing my money and use it for their own purpose. For lack of better word, it could be said, stealing my money.

Not enough atm places to get money. I also like the usability of the card and all of its features like the vault. I also like the direct deposit feature because I usually get my pay early by a day or two.

I have had Green Dot for about 2 years. Never had a problem until my Direct Deposit posted and I transferred it to my stash account, as I do every 2 weeks. Well now my stats account says $0.00 and no one can tell me where the money I put into my status account is. They told me I would have to wait 2 days for someone to contact me. I have no food, no money to get gas, and on top of that I have a baby. They keep saying they understand and are sorry for the inconvenience but no one understands what a crying baby sounds like and the only $7.00 I had in cash was used to feed him until this morning and now I don’t know what to do.

I’ve been with Green Dot since 2014, & never had any problems. However my card expires the end of this month. I called this past Monday & was told that the card automatically gets mailed out 2 weeks before the expiration date. Just to confirm I had checked the website’s FAQ, & it read that the consumer just has to “sit back” and the card would automatically be mailed out. Yet I still had suspicions. So I called today & the customer service agent told me that a card was never put in to be issued to me. I hung up and called again, but another agent said the same. I am supposed to be getting paid next week, my card expires next Monday, & I still have no card. I will be canceling my account. Never had problems before, but I don’t work for free!

Green Dot Prepaid Cards are convenient to use. I like being able to set up on my phone, sending me text messages like what I spend on, and I get direct deposit on it. It’s easy.

Absolutely the worst service. Tried to register the prepaid visa I got as a gift and I cannot register the card. Website and app keeps bringing me into a loophole. The customer service is even more terrible because I cannot get into contact with a direct person. Prepaid debit cards are supposed to be easy to use and set up. I definitely would not use this service again. I still need help in getting this card registered or the person just lost their hard earned money.

Green Dot and Walmart sell these cards and say nothing on the packaging about requiring your SS#, DOB, Name, Address and everything else they need to steal your identity. I bought a prepaid card for a homeless person to use and he brought it back saying he couldn't get it activated because it required a bunch of information. I have since tried three times to activate it without providing the unnecessary info, since I already gave them the money to put on the card. I have tried to contact them on multiple occasions through their chat line which is obviously automated since they couldn't answer a more complex question and just referred me back to the activation screen. They have yet to contact me, they've stolen my money.

I loaded a MoneyPak that I was given to my Green Dot account. The person who gave me the card then claimed that they didn't give it to me and reported fraud to Green Dot, and Green Dot locked my account with my money in it. The person who claimed fraud then failed to provide any proof, such as a MoneyPak card or a receipt, while I provided my receipt and ID 5 times, called customer service 30 times, wrote 2 letters to corporate and still haven't received any response from anyone about why I cannot access my money that I loaded with cash at CVS onto this card. This company is ripping me off, do not use them!!! I have been told every single day since September 6/2019 that a "supervisor" would call me back, it is now 9/23/2019 and I still have not received a call back.

I like my Green Dot card very much. The ONLY issue I have with my card or the App is notifications. I rarely get them. From loading to my balance my notifications are very random. I Would like to be notified every time I have a purchase, deposit or just my balance.

At first I thought going this route was going to be a great decision, but after the second time of them releasing funds to an atm which didn't work properly, and both times making it my problem, using the excuse of "not being an actual bank", I wouldn't even recommend this company to my worst enemy, I will be closing the "account" once this dispute is resolved and I will NOT be coming back to them EVER.

Good Day. I hope this email finds you well. I am here to express my frustration that I have been encountering over the past three weeks with this card that I purchased at Walmart. I purchased the card on the 6th of September with the intention of using all the functions that the card offers. I realized I wasn't able to get a withdrawal at the atm inside Walmart which they say I could and when I queried the issue I was told that my card wasn't fully verified and that it was only registered as a temporary card. I called the number at the back of the card and the agent informed me that I will have to speak with someone at their Corporate head office to have the matter resolved. I went ahead with the agent and schedule a call back which took two business days.

I've been using Green Dot for years, and was very happy with it until today! A customer service representative, hang the phone up on me. Yes I was frustrated because I couldn't understand her language, and she was asking me the same questions over and over. That's bad customer service to hang up on a customer. I asked for corporate number, it was not provided to me!! Not even names. It was very unprofessional. I'm seriously starting to think greendot isn't for me anymore. I never disputed anything until today and the customer service was bad. Last week I got hit with 2 $30 charges, because greendot denied my payments. No one could help me in customer service. It's time to move on. I think it's time for them to upgrade some things!!

I do not recommend this company to anyone. I have been a victim of identity theft and my bank info along with a lot of other things has been compromised. I have a ton of money missing from this company because they refuse to give me my money back. I did just now find out that they finally refunded my 450.00 but I only have 430.00 'cause they took out their money. Nothing new but now trying to make me wait 20 days to get my refund check and I have a baby that's due any day now and I need to purchase items for him but they don't care.

I got this card as a gift card, I thought. It made me open an account with all of my personal info and immediately took out $8 in monthly fee. So even if you made it 12 months with them, you will never recoup the money you spend with them by getting the free $50 they advertise ... it will just always take more money out. They never did answer my question on whether they performed a credit check on me.

Great card to go with especially if you do not want to open a bank account. Easy to use and hassle free. Never had any issues. You can basically do EVERYTHING with this card that you can do with a bank card, plus it comes with banking info for money transfers and deposits from other banks, as well as direct deposit which you receive a day before pay day. No overdraft fees plus you get cash back up to $100, on purchases. Only down side is the membership fee each month but it's only $9.95.

I have been using green dot for 7 years now and I always get my money on the same time and day of the week I get paid regardless of the holiday. I work for the government so they send out our money every 14 days. Green dot told me that they did not receive the funds so the government must not have sent it out. However Green Dot account is part of an allotment so when my check gets sent out $120 automatically is sent to GreenDot. I have to other accounts that get sent the money at the same time as well. However after getting it every Wednesday for 6 years it didn’t show up in my account.

I was watching Green Dot on TV then I went and decided to switch my card with that and see how it works. I've been using my Green Dot card for about six months now and so far, my experience has been good. I like saving some money on it, but all the ATMs are charging too much when you get money back. Other than that, it's still a good card.

I've had Greed Dot for a year and a half and everything's going great. I'm able to pay bills and make online purchases with it. I use the direct deposit, and I like getting it a few days early. I would recommend it so far.

Got a credit, thank you.

This card was purchased in error being that it was purchased thinking it was a gift card added $100. When I tried to use it, it stated that the card was not activated. At that time when we went online to customer service realized that it was a bank card. We called customer service and explained that this bought in error and we just wanted the money returned and we were not interested in registering the card. Customer Service stated that we had to activate the card and I advised them that I wanted to speak to a supervisor. I do not need a bank account. I already had one.

Honestly I’ve never used a better pay card. I love the cash back, I love the customer service, and I love how easy and accessible it is. Probably will never use another card company again. The only thing is my card is getting worn out, and I’m sure you have the option on the site to get another, just haven’t done it yet.

Up until now Green Dot was great service. I had a transaction on my account for 122.62 from Florida. I live in Kentucky, never been to Florida a day of my life. I have disputed this transaction 3 times and they keep denying it. I'm so upset. I work hard for my money. I get my paycheck deposited to the account every week. I'm going to find another service.

I’ve had my Green Dot card for years and I love it. When I’m working, I do my direct deposit with them. I just hate the 9.95 fee every month if I’m getting direct deposit. But I like the fact that I can send money to my family through the MoneyPak, and I like the fact that I get paid two days advance. Plus there’s no overdraft fee so you don’t have to worry about it. My daughter and I have Green Dot cards, and I’ve tried to get my other daughter too because she doesn’t like to bank.

Very fast and easy to use. Love getting my checks 2 days early. The app is simple to figure out and the money is there as soon as it's sent. Customer service has multiple options to get help when needed.

I've been a Green Dot cardholder for almost a year now and since getting it, my ability to manage my finances has been great. Also, being able to use my card to pay bills and make online purchases has been very convenient. Still, it would be nice if Green Dot had ATMs so I can put money on my card instead of being charged to pull money out.

They sell these cards like a pre-paid gift card but when I tried to register it, their automated system takes you in a loop. I called the 1(888) 244-7589 number to activate the card and after entering the card number to register it the system prompted me to either download the app or register it online. Either of the 2 options require you to provide your social security number and open a banking account with them in order to use a Pre-Paid debit card. Once the card is activated they will charge you $7.95 monthly fee. Complete scammers.

I was in Walgreens where I first heard about Green Dot prepaid cards. I've been a Green Dot cardholder for over a year now and everything is going well. When I load money, it’s instant load within 30 minutes. The direct deposit option loads faster though. It loads a day before it comes, maybe 2 or 3 days before.

I got a Green Dot prepaid card and stuck with it because it was pretty good. I have direct deposit to my Green Dot and I get it a day early.

My parents thought they were giving me a Visa gift card to use anywhere. Turns out because of the Visa logo my parents got me a Green Dot card. Well, like every other complaint on here I need to give them my social in order to purchase something. Not going to happen, but now I cannot get the money and every time I call to register the card I cannot get helped because I need to give my social security number. HELP!

I purchased 2 debit cards for use while traveling. I used one just fine. I went to use the remaining cards about 5 months later and BOTH cards were BLOCKED for some reason. Calling SUPPORT leads to an AUTOMATED system with general info. CHATTING is more useful but asks I email or upload some identification document to prove it is me (understandable). They state a 2 day turnaround. I did so once... 2 days, 3 days, 1 week, 4 weeks go by. I check again with CHAT, and they state account is blocked and I need to submit copy of my identification. WOW! I then try to submit my documents online... only to be told that my document has ALREADY been uploaded and to continue waiting for verification. I am now asking for a call back - the timeframe for which is 24-hours! However this ends... it has already been a HORRIBLE experience.

Green Dot was supposed to send me check for my money 3 times in last 6 months and they have sent nothing. They have stolen 761 dollars from me!!!! I’m a single father and need this money to take care of my 2 kids. I get a guy on phone every time I can barely understand and spend an hour just to have him say he will mail a check that NEVER comes!!!

I had had two Green Dot accounts. I opened up a new one because I didn’t know if my old Green Dot had the new banking stuff. And the new one sounded like it was more like a bank card. They said that they shipped it and I should’ve received it, so I waited a little bit longer, but I never did. So I called the number, but it was all automated and I never got a chance to talk to a person. So I went online and closed out the account. I have another one that I have had for several years, but I don’t know if it’s the same as what they’ve been advertising for the other one because some places don’t accept it. I would have to go pull cash out and try to do cash. With Walmart, I can use my Green Dot in the store, but I can’t use it online, which puzzles me. There are some other sites where I can't use it online either. They should have it accessible in more places, especially online. It would say that it's not a valid card.

The messed up my card. I put 171.00 on a card and can't touch it. Customer service never responds m. I've called every number I could reach and was hung up on me, or put me back to the never answer number. They said if I sent certain info and a request I could get a refund and it would be 14 days. It's been way over 14 business days still no email or squat. They steal from poor prople. They are low life scumbag thieves????

My son wanted to purchase a gift card for himself to use for $25. This card was purchased in error being that it was purchased thinking it was a gift card. When he tried to use it, it stated that the card was not activated. At that time when we went online to customer service realized that it was a bank card. We called customer service and explained that this bought in error and we just wanted the money returned and we were not interested in registering the card. Customer Service stated that we had to activate the card and I advised them that I wanted to speak to a supervisor. I do not need a bank account, I already had one.

I have had my prepaid debit card for close to 3 years and have loved it until now. I had 2 charges I disputed recently and my claim was denied. I was told I authorized these charges. I asked how they arrived at this assumption and was told I would get a letter in 30 days. I was told a few weeks ago they sent me a letter I never received nor have they responded to my emails. I was also told the decision was final. They have given zero information and are not answering my questions. I cancelled the card and received a new one but I am afraid to use it because obviously anyone can get my info off the internet (I assume that is what happened) and make purchases and I am liable.

I needed a debit card, and I went in to the dollar store and there was Green Dot. I have a small company where they need petty cash, and so I've been putting money on the card and they've been using it as petty cash. It's definitely more convenient than letting them have cash or having to write a check every time they need something. I can go to Walmart and I can use my company debit card to replenish Green Dot.

Received my first Prepaid Green Dot Card yesterday and this is the worst experience ever. Tried repeatedly to register my card that already has 50 dollars prepaid on it and I can't register it. Online they insist you give them your social security number. They claim that you can call one of their many customer service numbers and register your prepaid card without giving out your social but every single number they give out gives you only automated options that eventually tell you you can only register online. I'm tired of going in circles. Would be nice to speak to a live person. So glad I realized this was a ripoff before buying a bunch of these for the upcoming holiday season. Save your money and buy prepaid cards from your local bank.

I put $500 on my card the other day, I discovered it didn't go on when I sent money to my girlfriend and her 2 children and it was declined. I called and filed a claim. They gave me a claim number and the email address to send the claim number along with pictures of the receipt. That was last night and I still have not had a response.

I exceeded the amount of times I was allowed to register my card, I tried so many times because I never got the verification code via text, I emailed with no response, after I exceeded the attempts, I then received the code and can no longer access this card to register. I wish I could just get help, I've looked all over the internet and there are no live representatives available for Green Dot.

I've had my Green Dot prepaid card for about a year and I get my paycheck on it. I've told other co-workers about it and I told them it works out great. I get my paycheck two days in advance than the other people.

I have used Green Dot for a couple years. It’s easy and getting paid a day early is a perk. All was well until I broke my phone and chose to get a new phone number. I didn’t realize the mess this was about to cause me. I’m now locked out of the online app because I can’t verify my identity via phone number. I am able to access my email, however by the time the email with the verification code is sent to me, it is expired. I’ve spoke with customer service many many times in the past 2 weeks, but they don’t seem to listen and offer no helpful solutions. It’s absurd, I give them all of my personal info and they can’t change my phone number or give me a verification code via telephone.

I have been a Green Dot user for a long time. I had someone steal my card information and actually use it to get money from an ATM in another state. This person checked my account balance, as I had that fee, and then took all of my money. They denied my dispute and will not give me money back. I have the app, I wouldn’t need to look up my balance at the ATM, and I was in a completely different state! So, I guess if you have money on the card, and someone else wants it, Green Dot will allow them to have it. Very upsetting and disturbing.

I’ve had my card for almost three years now and I’ve had nothing but good interactions with the reps from Green Dot. I use the card to pay my utilities online all the time and anything else that I need to do online, so that nobody can access my bank account. I also love the direct deposit option. I get paid on time, instead of it coming through the mail. When it comes through the mail, you’ll never know when it’s gonna get there. Overall, I love my card and I just convinced two people to buy one.

I have been using Green Dot for my direct deposits from work over the last few months. Deposits including the first one shows up on Wednesdays mid day. That in mind I start setting up certain bills to be paid on the day after (Thursday). Well today no deposit shows up and talked with customer service and was basically told that it wasnt sent to them. I talked the my HR department and they verified that it was sent like always. I was also told a lady in the HR had Green Dot and had the same problem as I did at the same time. Still I still have no deposit and no answer. You can't depend on Green Dot it seems.

My mom has one of Green Dot's cards and she told me that it would probably be best to get one of their debit cards for my direct deposit mainly because of the app they have. I can stash money away for myself for my savings and such and it's easier to keep up with. Also, I don't have to deal with the fees from getting an actual bank card too much. And one of the main things I needed was to get my direct deposit two days earlier. But I was supposed to be getting a card with my name on it and I haven't received that yet. When I try to track the card on the app, it tells me that something went wrong and then it blanks out. Other than that, everything is working fine.

a gift card!?!

I bought a Green Dot prepaid VISA card and cannot register it. No real person to talk to. Very frustrated with lack of customer service. I have called two different numbers but all numbers lead to typing in card number and all results say card cannot be registered. No option for person to talk with.

I have been a loyal customer since April of 2018. The one thing I always loved about them is their early direct deposit and it's been wonderful as well as consistent. But now is the first time ever where my money is still not on the card. A friend of mine who also receives SSDI who uses a different prepaid company got paid Thurs Aug 29th (two business days before the 3rd of month). This is when I should have gotten paid. I am very irritated about this, bills to pay, storm on its way and so much more happening. Now unable to get to places and pay my bills. Ridiculous and seems fishy.

I filed my taxes in February. I have been using TurboTax and their prepaid cards for years. They used to be with NetSpend and switched to Green Dot. My taxes were held up because my employer didn't send documents and actually got a fine because of it. I just activated my card today August 30th because I just got my refund. Well even with my card not being active they have been charging me a monthly fee since February. So not only did I wait months, now I was charge for an inactive card I haven't been using. I tried calling costumer service and the lady said that it's their fee for keeping your card active and I kept telling her it wasn't active. She did nothing to resolve my situation even with being a loyal customer. Safe to say I will not be using Green Dot ever again.

Updated on 09/18/2019: I posted a review of the Green Dot prepaid visa, explaining that I purchased it by mistake thinking it was a gift card and the difficulty I had trying to use the card or get my money back from WalMart. I do not want to open an account with Green Dot bank. I do not want to give them any personal information. I simply want my money back and any trace of my correspondence purged from their records.

Purchased an additional Green Dot card for our son and loaded $140 on it. I was not able to register after a week of trying, kept getting the error message “enter valid card information.“ I FINALLY got supervisor to call me back after 10 days, and they told me it was a system error on their end and my card was not able to be registered and there was nothing they could do about it... Of course, I couldn’t get a refund because of discarded receipt. THE WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE and I’m 51 years old. Lol. I’d recommend Netspend over Green Dot.

I chose the Green Dot unlimited car account over several prepaid options with associated accounts to receive my school refunds of scholarship and stipends. This am I get a notification that my deposit posted. I try to login and make payment because I'm a student and I use refund to pay for my campus apartment. It says my account is blocked pending review. I initiate a chat and it says because of large direct deposit. To give them 4 hours and I'll be updated by email. The apartment complex knows when students receive their refunds so they do not charge us late fees or start eviction proceedings unless we stiff them once we get our refunds. So this blocked account for my DEPOSIT can be catastrophic if not resolved in four hours.

Had this card for less than 3 weeks. Check my account yesterday evening. Says my account is blocked. Called customer service 3 times. Got 3 different answers as to why my account was blocked. Checked my account today. It now says my account is closed. There was still money in the account. Asked to speak to a supervisor SEVERAL times yesterday, and was told that someone would call me back today. Then I was told by Thursday. Now it’s sometime Friday.

Received direct deposit today, they instantly blocked my card. Have not been able to reach no one. I don’t understand why they are blocking my direct deposits when my name is on the direct deposit. I have another direct deposit coming in around the 1st. I hope that they don’t block that one too whenever I get this one unblocked. And the thing is that these direct deposits are government direct deposits straight from the U.S. Treasury. Smh.

Overall, I've been very pleased with my Green Dot card and the services offered. However, due to a technical glitch, per Green Dot, an expected deposit is not being handled. I checked out of a hotel Aug 14th and a $50 refundable deposit was processed by the hotel. Last week, I discovered due to a technical glitch with Green Dot, the funds were not put back into my account. I've called numerous times and a supervisor kindly put $20 back in, but I'm still missing $30. I've called to resolve this matter multiple times and don't understand why I'm not receiving my money. I was told Green Dot received the refund from The 3 Palms Hotel Aug 16th. Why am I not receiving my money?!

I've used Green Dot for my online transactions since December 2019. I've loaded thousands of dollars on to my account and it's commonly linked to things like my Netflix, PayPal, and mobile service provider. I've been trying to deposit a check via mobile phone and constantly getting refused. I spoke to countless outsourced operators who only tell me the same information I can see with my own eyes. Completely useless support people who literally sound like they are reading my info of the same app I'm using constantly telling me it's the check, and not the system. So bring a self contracted worker, I'm technically not an employee of the company I work for and they would pay me with company checks. I manage to beg my way into my pay in a typical payroll check thinking it would make a difference. To no avail, they spit that out too. This has been going on for at least a month with no reason given.

Please PLEASE PLEASE whatever you do never use this card. They are nothing but a bunch of scammers that want to hold your money. I am going to sue them. They claim they don’t know the number to their corporate office. No one speaks English. It is really bad. I will never recommend anyone to them. I have so much more to say. JUST PLEASE WARNING DO NOT USE THIS CARD.

As a new customer, my first direct deposit went to them, and they will not allow me access my money for up to 10 business days! I have no money, no food, no gas and this reprehensible company couldn't care less. To make things worse, no other financial institution will even let me add them to transfer money either, with Discover saying it was "too risky". They are either playing games with me or have the worst phone system in history because I was disconnected four times when I tried getting them on the phone, one of those times when I insisted on speaking to a manager, about 5 seconds into the call.

They charge you $10 a month fee. Thorne not even using the card that month which makes no sense and you're better off to use NetSpend. They charge by the transaction and it's much cheaper that way so if you do not use the content month you don't pay any any monthly fees which at least with NetSpend you can call and talk to somebody. With greendot.com only thing you can do is online. You can never get ahold of a customer service agent at all.

I have been waiting since 6am for my direct deposit to finish being "reviewed". I have called multiple times to try and speak to someone over the phone, and still no one has answered. I am still on hold while I type this. My son has medication that needs to be bought and we need food. I appreciate the simplicity Green Dot is trying to achieve, but I am having a terrible experience. Now I don't even know if I'm getting my money today or not. I was told it would take up to four hours... It has been SIX HOURS. I hope to get this resolved asap. I will be sharing my experience with the entire online followers I have.

A representative reached out from corporate to explain why the hold was placed and green dot did release the hold within 4 hours. I appreciate the follow up with an explanation.

So I brought a Green Dot card for the 1st & the LAST time EVER. I can't register my card because the verification card isn't coming through via text, you can't speak to anyone without the card being registered, like WHAT THE **!!!! THEN, Kyle Patrick John ** (Customer service rep. via Gree Dot's Chat had the nerve to say "I thought you and 1000's of on there". **!!!! Guess who's going to consult legal advice???? Me!!! That's the ** who.

Green dot has helped me get my pay 2 days early and sometimes my government benefits 4 days early. Good company for prepaid cards.

Well, Im a little surprised I was actually getting ready to kiss the account (and the money) good bye. I called the phone number provided from the Green Dot Corp. A very polite representative took my info and got everything straightened out. My faith is restored in private enterprise and Ill change my rating for this company, thanks ConsumerAffairs.com

Although my initial experience with this account wasnt great, the fact that the corporate office reached out to me and didnt just ignore my complaint like most companies do, did in fact turn my whole perspective on this account around. To actually know that your service is indeed valued to where corporate wants to speak and hear you directly is a great deal and for that I want to say Thanks and that I can actually say that I feel secure now having this account.

My child mistakenly purchased this card at Walmart. We did not want to set up an account with a bank. But, good luck getting your money back! And what kind of company charges 10 a month to hold your money for you! Go to a real bank folks! Good luck talking to a real person when you try to call. I can't believe all the positive reviews for this junk bank. Someone in Green Dot's marketing department must be having fun making up positive reviews to post. Walmart is pretty low on my list for selling this card to my 14-year-old!

I did an online order and the order was immediately canceled but bank still has a hold on my money 8 days later. I've called both the merchant and Green Dot several times but Green Dot continues to give me the run around refusing to inform me when my money will be back in my account. The merchant has also been in touch with Green Dot explaining that the funds have been returned the same day but Green Dot refuses to take the hold off the funds.

Updated on 09/09/2019: This is absolutely the most horrible product. Purchased a Moneypak card August 16 in the amount of 500 dollars. Mind you this was for bills that was due to be shut off. Also a low income family of six. After repeated attempts at uploading Id account was blocked so I had to do the refund process. They said it was processed on August 20th and that it was mailed out. That was Green Dot corporate that said that. Well as I sit in the public library to get internet because my phone is cut off and tonight will have to go to a friends to cook because gas company had to shut me off 'cause they could wait no longer and lights will be next still no check I'm just in tears as I write this. I don't know what to do. Oh and I contacted them on Facebook Messenger. They said that if I don't receive it they could cancel that one and I would have to wait two more weeks. Sad that they do this to people.

My child received a prepaid card as a gift, purchaser mistook it for a gift card at CVS, was in the same aisle as other Visa gift cards. I have no intention of sharing personal information like social security etc with a random card company. When I contacted Green Dot and requested a refund, they could not be reached by phone or email. So I found them on TWITTER @GreenDotBank and after a few tweets on July 29, established that if I provided proof of possessing card and address, we would receive a refund in 14 business days. Emailed all information immediately.

I have had my Green Dot for a few years. I use it for direct deposit as well as online purchases and bill pay. I have received the $100 cashback and will get it again in 5 months! I love the benefits of having my Green Dot card, as well as the many ways I can use it!!

I just loaded a Green Dot card with 20 dollars. Went to use it.... it had only 10 cents and can’t find out what happened. I will never do this again. The card was to purchase meds. Very unhappy. There is never a live person or info as to how to find out what went wrong.

I've tried and tried to register my card. I keep getting a message saying unable to validate card. Tried calling customer service just get an automated machine that tells me to register using the app or website (which I've tried both) and hangs up. Tried messaging customer service and was told to try the website or app (BOTH OF WHICH ARE NOT WORKING). Terrible service, terrible company! Don't waste your time or money!

I was online and saw an Ad for PA Lottery.. it advertised receive 30% back from Net loss. So I deposited the funds and of course lost. But I didn’t receive my 30% refund as promised and so I contacted PA Lottery. An agent assure me I will receive it in 3 days. That came and went yet nothing was credited to my account. Fast forward after numerous chats online and emails PA Lottery offer a $5 credit for $600 lost which is far from what was agreed upon originally (30%).

I had a transaction on my account which I did not make and filed a dispute. Green Dot denied my claim. When I asked the reason why the representative said he can’t tell me why they came to that decision. As a consumer I felt my money was not protected. Someone robbed me of my hard earned money and the bank I entrusted to protect my money enabled it.

$170 not refunded. I have closed my account due to the fact they like to take your money, lie to consumers and customer service is the worst ever. I have been hung up on. Told supervisor will call 24 hrs. Nothing. When asked to speak to a supervisor I got the runaround. Been with them for almost 2 years and I am appalled by such behavior. If I tell you I don't have a Sprint account but you do a investigation after I file on the 7th of August date letter for the 7th of August telling me my dispute was denied then gives me PO Box to send in my information which you did not give me time to do that. Please please stay away from this corporation. Varo or Chime is a lot better. Then they want you to give them rave reviews. Well mine is this. No refunds. No deposits will ever cross your corporation again ever and taking my whole family with me. Thieves.

Green Dot Bank finally resolved the fraud that happened on my account back on April 26th,2019. Thank You Antonio for helping me get back my hard earned money that was taken from me. It should have never taken this long to resolve. All the time and effort that I had to put into this, a long time customer should have been taken care of from the get go. Antonio was very understanding and excellent customer service. He should be mentoring the customer service team that a customer has to deal with when you first have to call in for some help on a situation. The company Green Dot needs to fix their fraud department that starts at first contact. It should not have to get all the way to corporate to be fixed. THANK YOU ANTONIO!!!! Antonio get a 5 star!!!!

I would love to give Green Dot a great review because I've had a previous card with them and had no issues and always got paid early. When I found out about the new benefits of the unlimited card, I ordered it and set up direct deposit at my new job. I get paid today, a day early but am locked out of my account. I cannot access my paycheck, or debit card due to "pending further investigation". The payroll is in my name, the card is in my name.. I verify all the information asked after being on hold for over an hour and the only answer I get is "fraud is reviewing the deposit because it's large and a new account, it should take less than 4 hours". I've never in my life heard this BS excuse before about a payroll DIRECT DEPOSIT, and here I sit long after 4 hours with no access to MY MONEY and no answers. I guess this is what I get for switching accounts and getting a new debit card.

While I appreciate using the service, the customer service is horrendous. I moved 3 years ago and changed my address, but still keep getting transactions declined because my address does not match. The money is taken out of my account and held in processing. When I call, after a half hour I am told it will be 7-10 days until the money is put back into my account.

Greendot corporate office contacted me 8-20-19 and confirmed block on card and told me to contact them if further problems are encountered.

I’ve had Green Dot for almost 2 years. Today their direct deposit system is not working. When I contacted them on the chat to ask where my deposit was all they say is “it’s a technical issue and we will not be able to tell you when your deposit will be available”. I tried calling and talking to someone was on hold for 25 mins 3 different times AND NO ONE EVER ANSWERED. Also left a comment along with multiple other people on their Facebook page and they deleted all of the comments. I will absolutely be dropping them and by the looks of it so will tons of other people.

What sold me to get Green Dot was ad of get your direct deposit up to two days early, yeah right!!!! All deposits have been late, I waited on hold for 75 min to be told they’re having technical difficulties for direct deposits. What a joke.

Been waiting for my direct deposit to show up and it still hasn’t happened. I call and they say they are having technical issues, I really need my money ASAP. If this technical problem isn’t resolved soon then Green Dot can rest assure this will be the last time they have my money on hold.