Green Dot Prepaid Cards Reviews

I have been trying since DAY 1 to correct my password on my online banking with these people and every time I call I get the same story. We will send you a temporary password to your email... guess what? a temporary password never arrives, and each time I call there is no record of my previous call. I highly DO NOT recommend getting a Green Dot Card!!!!

I purchased a Green Dot card at CVS, logged online to register my card and in the process I was asked questions that didn't pertain to me. The message I got was that there had been a security block on my card. The following day, I called their customer service, spoke to an individual who I could not understand and I asked to speak to a manager or corporate offices. This woman (the supervisor) proceeded to instruct me on how to register, I answered a new set of questions and in return I got a form for direct deposit. I was able to get a personalized card confirmation.

I opted to send my tax refund to my Green Dot Card. When I filed my taxes, my card was active and good to go. The day my money was sent to the card, I called and they closed my account and are mailing me the remaining money I have on my account. They did not notify me of this. I didn't find out until I was checking my balance after the IRS sent it to them. So now needless to say I have to wait for Green Dot to get off their ** and send my funds back to IRS then wait for them to send me a check!!! I am beyond mad. I will never use this company ever again in my life!

I had a tax refund of 3600. l direct deposited to my green dot visa and the day my money was direct deposited green dot blocked my card. I have no access to my money that I need to pay bill. I called and no one speaks good English and no one can resolve the issue. I asked to speak to supervisors and they told me, "I am the supervisor and there nothing anyone can do for you." I was told to wait 10 biz days for a phone call and they would let me know if the block was off my card.

I filed my tax refund electronically and had it routed to my Green Dot card. My money got to the Green Dot bank on the 12... I called to check my balance, immediately they rushed me to a rep and ask me to verify my account. I verified me, the lady then told me that was Really who knows me better than me. I've been having this card for . Longest with no problem. All of a sudden my birth date year is wrong. I had to fax social security cards and state ID... After a least 10 copies they say the picture is clear enough to verify me... Wow... So she asked me to email it so I did... I called and she said the corporate office has to investigate, it can take up to 10 days before it clears. I've call the attorney general... I will not let this rest. They are stealing money from individuals that have work so hard for their money...

Bought a moneypak from local retailer, under the premise that my money would be instantly available for use - as advertised on PayPal/moneypak sites. After purchase, walked back home, took approx. 30 mins. Tried to add money and voila, "unable to process at this time. Try again in 1 hour." Waited 1 hour, voila - "cannot process your request. Please try again in 1 hour." Tried yet again - voila "cannot process request. Please try again in 1hour." Contacted moneypak, got some non English speaking lady of what I think is India. She assured me that it wasn't them and hung up on me.

Tried loading money from money pak to paypal account and was rejected. Paypal states it's on Green Dots end due to the fact that the money shows on Pak, they are just not allowing me to complete transfer. Called several numbers to speak with someone from Green dot. When I spoke with them they said basically that I was in the wrong and it was not their issue. Agent could not tell me if my moneypak was even valid or could not look up the rejects. Total mess.

I put 50 dollars on a green dot moneypak card to transfer to another card my son holds in Denver CO. His name was clearly on the card he holds. But because his name was secondary they wanted the social from the original purchaser, whom he was no longer with and hasn't been with for almost 2 yrs. We did not know her social, nor how to get a hold of her at this time. So they wouldn't transfer the money to my son, who like I said, was the secondary on the card. So I asked for my refund of the $50.00 and the sending fee of $4.64 for non delivery.

Found out after the fact that you cannot reload the temp card you purchase at Walmart so what good is it to have these cards if your permanent card is never sent to you? I get no where trying to solve this with Walmart of course. Threw my $3 card away and called it a loss. Never again!

After purchasing a card at Walmart I was unable to activate it for some reason. # 1 issue trying to find a phone number to speak to a person. All numbers are automated. I did after several attempts find that they are affiliated with Green Dot and got a rep on the phone. She went over the problem with me and assured me I would get a refund check in the mail 7 to 10 business days. Stating the card had problems and not to use it.

I deposited $60.00 on my card at Walmart this morning to cover an automatic $50.00 student loan payment that is scheduled to be withdrawn from the card tomorrow. I paid the $60 plus the fee of 3.74. I have the receipt from Walmart saying the funds have been added to your card. It has the account #, REF # and network #. When I got home, I called to verify that the funds had been added to the card. They had not. I returned to Walmart. The manager called Green Dot and stayed on hold for over an hour.

Needed to purchase something on eBay. Got a debit card from them. Got it at one of those Dollar Stores. I paid a $1 to load the card to get it going. I registered it online when I got home. A couple weeks later I got a card I didn't think I was getting. I was looking at paperwork I got with the card in the mail because I was thinking of using it for something else. This is when I seen the $5.95 monthly fee that's not listed on the website. I just looked and it doesn't say anything about the monthly fee. With Direct Deposit they waive the fee or if you do so many transactions. They don't easily spell out the limitations the card has. They just tease you to get the card. You can only get so much out a day. I think it's $400. What if you spend $250 on groceries and gas and your car breaks down and the tow truck driver doesn't take plastic. None of them do. What do you do?

I was trying to activate my Wal-Mart Money Card that I was keeping for standby. I was having difficulties with another Green Dot prepaid card, so I figured I would activate the WM one and try to transfer. Lo and behold, both are Green Dot and they are cancelled, and I am no longer allowed to have a Green Dot card. When asked why, both reps simply said because of unusual activity. When I asked what that meant as the WM card was never activated, and the GD card I only just purchased and put money on, they said "Green Dot reserves the right to not disclose certain information." So GD reserves the right to not tell me what I have supposedly done? So, if I suspected fraud because of this, who would I talk to or what would I say since I have zero information?

I got a Green Dot card at Dollar General to cover parts I purchased from McMaster-Carr. Order was $8.41, put $10 on the card (min.) and it was declined same day. They just didn't get their fee so they declined it! Complete rip off, use another company!

I had 2 cards, one for me, one for my husband for 5 yrs. My father got cancer. Went up north for 2 months to help. My husband was sending MoneyPaks for me to have money. Went to use card, all of a sudden I was blocked for suspicious activity. Called Green Dot, spoke to 6 different foreign people, got same excuse, said we could never get Green Dot ever again. Five plus years of $4.95 fees each time loading, they owe me a better reason than this!

1-20-14 put 50$ on VISA-Green Dot prepaid card, and found that I could not pay on what I had selected as a job online. 1-21-14 called in to Green Dot and this representative - the girl, says I was blocked under suspicious activity, I was not going to get use of the card anymore. WHAT?? I asked "you're kidding," well she would not say more. They had blocked for some time, all this was crazy and she said she would refund 8-10 days. I did ask if someone is paranoid. I AM A 76 YR OLD GRANDMOTHER, retired out of security. I held my cool as this girl was not in this country. I see I WAS SCAMMED, I WANT AN ATTY, I SEE safety in numbers have to be #285 on complaints, next day - today 289.

The main reason I got the card was because my money kept getting stolen as I was staying with roommates. Also, so people could not accuse me of stealing when I was collecting donations for a shelter when I went in a store to buy something. I got the card and called before I put money on it. They told me I had to put money on it first before activating it. This is aside from the $4 and some change to get it. So, fool that I am, I put over $400 on it. Then I called back and they told me I had it on the card and they will activate it. I was transferred to someone else who told me my info was not verified so the card would not be activated.

I had a relative load a Greendot card for me to pay a bill that needs to be paid TODAY. Went to my Paypal account to load it, and Greendot wanted to verify my information. The form they had asked for my SSN. I provided it, but the Paypal is a business acct and has an EIN instead of the SSN. When the SSN didn't work, I tried the EIN and it still did not allow me to load my account. At this point, I contacted Paypal and added my SSN to that account, went back to Greendot's site to try again, and the amount has been refunded in a check that I will not receive for another 7 to 10 days.

I have had a few minor complaints with Green Dot but overall I had been satisfied... until now. I purchased a MoneyPak and like so many people, it didn't work. I had to fax receipt on 2 occasions because they claimed they didn't receive it. After confirmation of them receiving my fax, I was told it would take 1 business day to review. When I didn't hear back I called them. I got some line about a miscellaneous receipt being needed??? Basically I am getting the runaround. They have had a few suits brought against them, all dismissed. So my attorney is recommending small claims court. They will have to appear or will be held in contempt. I don't believe these people are even attempting to be ethical. They are stealing plain and simple.

Same story as all consist - this is not right! Report to your state's Attorney General - fill out a form you can find online and report if you believe you have experienced fraud by GREEN DOT and report to (find the address for your state online) Department of Agriculture and Consumer Services Division of Consumer Services and BBB. Help stop this, so many good people getting hurt!!!

Everything I read about this card said I could add cash & use instantly on PayPal. I thought I would try it because it would make a nice gift. Purchased one today for $200.00, went to PayPal & added it to my account. Guess what, they told me it would take 2 days to credit PayPal. Contacted customer service to see why I couldn't access MY money. Told I would have to wait 2 days to use MY funds. Told them I could have deposited it in my bank & had instant access to the funds. I was told they would send me a refund check but it would take 12 days to issue a check plus mailing time it would be over 2 weeks. Can you imagine how much interest they make on our money while we wait for something we lost control of. Plus I had to pay the $4.95 card fee. From my experience this is a load of CRAP.

On January 5, 2014, I placed an order with QVC Shoping Network. The cost of the item was $56.69. I used my Green Dot Prepaid Visa card for this transaction. Later on that same day, I called QVC to check on the status of my order. I was informed that the item being ordered wasn't available: It was on back order. I was given an option to cancel the order: Which I did cancel that order. QVC did in fact cancel the order. They didn't charge my card. Five business days have passed since this transaction and Green Dot has not returned the $56.69 back to my account.

On 11-23-2013, I purchased a Green Dot MoneyPak card for $200. After giving the cashier my $200 plus $4.95 fee, I was given a receipt and my MoneyPak card which had not been tampered with by appearance. The code on the back was unscathed instructions on the receipt required for me to wait at least 10 minutes to try and upload it to my account. After 10 minutes I applied the numbers to my account from the MoneyPak which was followed by a message stating that the funds were gone and to contact customer service. I contacted customer service filled a dispute and was given a case number and told to wait 5 days pending investigation.

I sold my truck to someone who lives in another state. In order for me to get my payments, I purchased a Green Dot card and told the person buying my truck to buy money paks and send me the numbers to load onto my prepaid card. The retards from Green Dot shut down my card... froze my money and said I can never have another Green Dot card as long as I live... In part, I guess they DID me a favor... but it's wrong that they don't even allow you to offer an explanation before they pull that crap on you. They are crooks!!!

I have purchased two MoneyPak cards over the last 6 months. I used it to buy things at retail stores like normal consumers use debit cards for. At one store, they told me it was declined...and I knew there was enough money on it. I called MoneyPak and they said it had been blocked for "unusual activity", whatever the heck that meant... They went on to say I could no longer reload money but could spend the remaining balance... and the CRAZY THING is that they are saying that I can never open another MoneyPak card...like I was doing something criminal with it. They can take their MoneyPak cards and stick them where the sun doesn't shine.

I ordered my card online using Green Dot's website. I was having problems with the website and it kept kicking me back. Well apparently it processed them 4 times and I did not know, until I got two cards in the mail and when I tried to activate one by phone, it transferred me to customer service. Apparently they have some kind of system security breach that when cards are ordered more than once, it automatically voids the cards and blocks you from EVER getting a card from Greed Dot EVER again! What kind of system is that?

I've just started having my employer paycheck deposited to my Green Dot prepaid card and it was supposed to be deposited on 1/3/2013 at sometime around 3am. Well it's 8am and the money is still not on the Green Dot prepaid card which I bought offline and decided to Google "GreenDot direct deposit complaints" and lo and behold, it brings me to this website. It's these types of errors that destroy the economy, it's a chain effect on everyone depending on me to pay them.

Brought a Green Dot card thinking with was a gift card. I gave it to my mother. A few day later, she tells me she cannot use it. So, I try to active it online. I continually get the message the card number and the security code do not match. I try the activation via phone with the same result. Also there is no way to get to human via the phone. Next step, I go to BI-LO where they tell me they only sell the cards, and will not help. I think find an email address for Green, I have sent them 2 emails and I am waiting on the response. Wow, BI-LO, you really let me down.

My purchase at our local country club was $38.45. I paid with the Visa prepaid gift card. The balance on my receipt showed $3.86 which is incorrect since my card amount was $50.00. I paid the tip in cash. After a phone call to Green dot I found out that they are "required" by Visa to withhold an additional 20% of the purchase to cover a possible tip. When I read the cardholder agreement provided with the card it clearly stated that the restaurant needed to preauthorize this withholding.

My family have had 3 cards with this company and all were closed down and the reason being "We loaded too much $$$ on it." Seriously??? It's a prepaid card so what does that matter. My card was taken after having it for over 5 years and being a VIP. I was in line for groceries and it was declined and when I called they told me it was closed because I used it too much. This company needs to be shut down ASAP!

I received a Mastercard gift card for Christmas. I tried to use it and I was not a loosed to. I then called the number provided to activate card and was unable to do so. I talked to 3 different people, 3 different calls and got yelled at and hung up on by all of them... They would not activate this card without me giving them MY credit card information. I refused and they yelled at me and hung up! I then tried to activate it online and it would not take the last three numbers on the card so I could continue... I tried 3 times!!! This is ridiculous. The person that bought this card paid $28.00 for a $25.00 card and then in order to activate it, you have to pay them and give them one of your credit card numbers and your Social Security number! Something is seriously wrong with this picture and it needs to be STOPPED!

Do not use Walmartmoneycard.com/Green Dot. After signing up online for their prepaid debit card, I was given a temporary visa number. I tried using that number, but I was blocked. Live customer service does not exist via the phone number at walmartmoneycard.com. However, I was informed by a recorded message stating I was banned from ever using Green Dot again. The recording also stated that my available balance was ready to use. Several days later, I received my debit card by mail. Thinking there must be some type of mistake, I bought a MoneyPak and tried to reload money on my new debit card. An error popped up along with a number I could call.

I've had my VIP Green Dot Card for years. For the last five years, I've had my pay check direct deposited onto my card with no problem at all. Then yesterday, the day I was paid, I paid a few bills and went to the store to pick up a few things, bought lunch and the next thing I know, my card is being declined when I went to use it at the store and to pay more bills. Once I called them, I was told the reason the card is locked down on a security hold due to unusual usage. So I tell them what I've used my card on and he/she and a supervisor stated that they couldn't do anything about it that its a security hold and on January 6th, I need to call to request a refund on my account as it was being closed, that I will need to contact my payroll department and make new arrangements to receive my paycheck.

I had purchased a Green Dot card some time ago. After being fired from my job after 7 years I started collecting unemployment. So having the Dot card, I elected to have the funds direct deposited to the card. Well today I was supposed to receive my money and guess what! NOTHING! Little does Green Dot tell you, but if you have the store bought card, YOU ARE UNABLE TO ACTIVATE DIRECT DEPOSIT UNLESS YOU HAVE A PERSONALIZED CARD! Would have been nice to know this info BEFORE TODAY! My weekly rent is due and now I have no money! NOTHING! My daughter and I have nowhere to go! Thanks GREEN DOT for putting us out on the street!

I bought a card a few days ago, and got a card sent to me in the mail. After receiving the card I tried to activate it, only to be transferred to a SUPERVISOR. I asked what was going on why wasn't I able to activate the card and was told it was blocked due to unusual activity. I said that's impossible I just bought it and received the card by mail and haven't used it at all. She completely ignored me and said I needed to send in documents to identify myself. I asked "why it's not a credit card I'm prepaying for it and your company already has that so why must I do it again." She refused to let me talk to her supervisor and told me to send the documents in. After trying more than 8 times my call was rerouted to Philippines every time. Could not speak to an American, finally I was told the department that made the decision wasn't part of their company. WHAT?????? Something is going on and this ain't good Francis!

On Saturday, December 14, 2013 I purchased a MoneyPak card to send a friend in need some money. I had never had experience in this area and randomly picked up the MP card and thought it would be just as viable an option as any other service. I purchased the card for $500.00, received a store receipt and thought I was on the way to sending my friend in need some cash. The MP card has a "lotto" type scratch off on the back to reveal the numbers, which in turn, activate the card. Well as soon as I began scratching to reveal the numbers, half of them came off with the adhesive used to secure this scratch bar. Now is when the problems really arose.

Got an email today stating my payroll direct deposit was rejected by Green Dot. Confused as to what happened, I called Green Dot. They stated that my card was suspended due to unusual usage??? I asked them to explain what exactly unusual usage was. They stated I had too many reloads and deposits in one month. "I haven't even met the $1000 limit to get the fee waived"!!!! I tried to dispute it with them. Had even asked for a supervisor and the lady stated she was a supervisor. But they could do nothing. All I got was "you are banned from using Green Dot ever again." WTH kind of business is that??? I am paying fees and paying to buy reload cards. And you ban me and shut me off for using it??? I had the VIP as well, that's a joke itself!!!

I have had a card for years, many different tax deposits, and payday. Last week account was blocked. Won't say why. I called Green Dot 5 times. I was told that I was blocked and account had to be closed. Now I am blacklisted from everything related to Green Dot, like 50 + banks. They refuse to tell me why, but I know why, I had received payments from online orders using MoneyPak numbers. If the location of the Moneypak and the account it's going into differ in location their system will blacklist you.

I purchased a Green Dot card from Walmart November 21, 2013 for $500. That night when I arrived home I tried to put the money on my Paypal card and the money, my $500 was not there. In about 2 hours it was gone! So I called Green Dot and filed a "dispute" and they said it would take 5-7 days before they get back to me. I sent by email the same night my receipt and the card that I purchased. So the next day when I called Green Dot back to check on my "dispute" they said that they did not receive the documents that I sent to them the previous night by email. So I once again emailed them the documents AGAIN. So 2 days later day 3, I called Green Dot to check on my "dispute" and once again they stated that they had not received my documents so I emailed them AGAIN!! So the next morning day 4, I called and would you believe that they did not receive my documents. So I spoke with a manager and he put me on hold to search for my documents and he could not find them so he gave me a fax number and I emailed my receipt and the moneypak card. So I waited 3 days because the manager said to give them time because they were backed up with disputes.

My friend purchased a gift card for me at Rite Aid. It happened to be a Green Dot Visa card. He really didn't know what he was buying. He thought it was just a gift card. When he gave it to me, I had a hard time registering it. It kept saying that the card had already been read registered. So I tried to buy several things online but was unsuccessful due to a block on the card. I have no idea what the block was for. When I called customer service, they said that I had to fax them my state ID and my Social Security card which I did not think was right and really did not feel comfortable with this.

We ordered from Amazon, canceled order and Green Dot refuses to release funds after getting notice canceled company not taking funds. Refuses to release funds till January 7th. What's worse is when told we were being transferred to manager, it was same man. They lie and hold your money.

I purchased a 100.00 Green Dot card to put money on my PayPal account. The card won't load. I called the customer service no. They did not help at all. Gave me a run around. And would not give me the address to make a complaint.

I ordered my card online, so I didn't have to pay that $5 in stores. When I received it, I activated online which was denied. So I called the number on the card and the man said I had some errors and they block me. WHY? I'm not sure. He didn't give me any answer beside I HAD unusual actions from ordering the card online. I didn't understand what was the big deal. So now I am unable to get a Green Dot card because I'm block from their system.

I only purchased my temporary Green dot card two days ago. I had only used it two times before today. I stopped at a store to make a purchase and it was declined. When I phoned from my car, I was informed that a "Block" had been placed on my card for "unusual activity". I had to go through several prompts before the block was lifted, but was told that funds could no longer be added to the card. I was able to make the other purchase I needed before heading home, where I spent almost an hour on the phone, being transferred to three different "departments" for an explanation of why the block had been placed on my card. I still have no understanding of the reason for this. I will never use green dot again. They should be investigated.

I have used my Green Dot card to send money to my son through Western Union. I was declined 3 times today sending money and the money was still taken off of my card, or according to Green Dot just in pending status. Western Union told me I could expedite the refund by setting up a three way call between both of the companies. Western Union told me that I would receive a refund within 12 hours and Green Dot told me three weeks. I don't understand. If I owed them money they would want it right away. I will always use Western Union but never again Green Dot.

This company has the worst customer service ever. Green Dot Corp. have put me through something to get my issues resolve. They have given me fax and reference numbers but that is not helping to received a refund. Please everybody DON'T EVER I MEAN DON'T EVER TRUST GREEN DOT FOR YOUR MONEY BECAUSE YOU WILL BE VERY DISAPPOINT.

Wanted to check my balance before paying some bills on 11/03/13. Account Activity showing my usual purchases where I live in the Pacific Northwest. On the same day someone in Miami, Florida purchased $155.00 in sporting goods there. Within 1 hour someone in Miami made a ATM withdrawal for $80.00 and used an ATM to clean out the rest of my account. I have had this card in my possession since opening the account and have never been in Miami, Florida. Customer support froze the compromised card then said I had to wait nine days and if funds were not returned to my account then call them. I contacted Customer support after nine days at green dot, told them I cannot log in to my account anymore. They said this issue will be investigated right away and to fax them a dispute letter in PDF format. Since my account was drained I cannot log in to the webpage @ Walmartmoneycard or Greendot either and I use Internet Explorer 11.

Received the card in the mail. Went online and registered it. After receiving the successfully registered message, went into Wal-Mart to add money. The card declined at the register. Called customer service and was told there was done suspicious activity on the account due to card not registering properly. I was told that I could verify my information over the phone to the representative. Furthermore, I was told that the block will never lift and I would never be able to get a card.

We purchased a Green Dot Visa for my 72 year old Mom to use as she traveled on vacation. When we went to use the card at the airport, we were told it was not a valid card. Ultimately I sent Mom on her way with the cash we had on hand and returned home to see if I could get this resolved. I spent the better part of yesterday trying to reach a live person, for assistance. The phone tree kept hanging up on me because my card number was not valid. Today, I have spent close to six hours on the phone with Walgreens (the store where I bought the card) and representatives from Green Dot (who spoke broken English and did not want to help us) and I am no closer to getting a refund or a card that works. The best hope is that I can get a refund in six to eight weeks. I am planning on making stickers up and going to every store in town and placing them on all the Green Dot items warning people. What a horrible experience!

I have used my Green Dot card for over two years now as we do not have a checking account. Green Dot charges me 5.95 per month service fee. My brother has been sending me money weekly for the last two years to help me pay my bills. Every card he buys he pays 4.95 per MoneyPak for me to reload. He just sent me a MoneyPak tonight and when I went to load it all of a sudden, Green Dot decided to block my account for excessive use, told me I no longer could have a card so I am out my 300 dollars my brother just sent because Green Dot will not let me hold another card. Mind you, I just loaded a 50 card yesterday.

Purchased a MoneyPak to load my PayPal acct because I had a hold on my bank acct. Someone stole checks out my truck. The money pack wouldn't verify my information to load on my PayPal. So, I called MP and they said call PayPal. Was on the phone an hour making sure everything was okay with address, etc. Tried the MP again, same thing. I had my mother try on hers and same thing. The money was there but could not transfer. Called MP back and they said the same thing, only this time they told me to get the Green Dot MasterCard or Visa which was another $4.95 and I would for sure be able to take care of my phone payment, eBay and a couple small bills. So that's what I did.

So I just got banned from Green Dot after 6 years of loyal service. Same card, 6 years, *poof*.

I had contacted Green Dot initially to dispute an unauthorized transaction. Not knowing they flagged my account and determined my account was compromised and decided to cancel my card to report it lost/stolen, keep in mind my checks are being deposited. Not knowing they did this, I tried to make a payment online to my daughter's school for her lunch and I get a decline because card is reported lost. My husband contacts them to get a runaround about them not being able to do anything and we have to wait until the card arrives. I am furious because I have no access to my money and I have bills and kids to tend to. Green Dot's customer service is horrible and have horrible business practice. I'm still waiting on a replacement card and still not able to get my bills paid or buy diapers. No more Green Dot for us. Netspend was a better prepaid card; shouldn't have left.

I originally signed on for a Green Dot account to help me & my wife manage money a little better. Basically, if the money is not in the account, then the money cannot be spent, helping us avoid unnecessary debt. It was awesome. They had a Direct Deposit feature that I could have my paychecks deposited into. In Dec 2012, I began my employment overseas on a 2-year contract in Kuwait. I specifically checked the user's agreement regarding foreign transactions, and even to this day, there is still NOTHING, absolutely NOTHING about card usage limitations regarding foreign transactions! I received paycheck after paycheck for the next 10 months, without any delay, and all seemed great. Until today, October 24th, 2013, when I checked my account for no money to be available.

My Green Dot card was expiring on Mon, 9/30/2013. I contacted the company on Tues, 9/17, via live chat because I didn't receive a renewal card yet & was concerned because I have 2 auto pays scheduled in beginning of month. Rep advised me the card would be sent out 2 weeks prior to expired date to address that was on file and it would take 7-10 business days to receive renewal card. My info hasn't changed but I did verify the address on file with Green Dot. Rep also stated she didn't have access to find out if card was mailed out yet and date. On Fri 9/27, I contacted company via live chat. When I asked rep for status of card and stated I still haven't received & it will be expiring in 3 days, rep responded by stating she could not discuss account info with anyone other than the account holder.

I purchased a Green Dot debit card a year ago and have used this as my checking account. I have also used this card to have my payroll check direct deposited to my account. Two days ago, I purchased a Money Pack card to upload money on to my account. When I called the 1-800 number to load the money, the operator tells me that there is a hold on my card. The hold was put in place because they suspected "unusual activity" on the account. Keep in mind, I've had this card for a year and have made the same purchases. I was told that I couldn't use the card anymore, I couldn't buy another Green Dot card, and I would have to wait 10 days to receive my refund for the money pack card.

Today, I logged on to Greendot.com to look at my balance and when I did, I was in the negative. Green Dot put me in the negative because a hotel that I recently went to did not return me my money back fast enough for Green Dot. I talked to a representative and they confirmed with me that Green Dot took my money because of the hotel not returning me my money back fast enough for them. Green Dot did not ask me for permission to do this, they just did it and this is not the first time I've had trouble with Green Dot.

I have been using Green Dot for 7 or 8 years and have direct deposit set up for which my husband send money. I checked my balance 10-1-13 and the message stated my direct deposit was sent back to sender which is my spouse who is deployed to Kuwait. That is my rent money so I have been unable to pay my rent cause the money has yet to be sent back to my spouse. I had to get in touch with him to stop allotment which I have had set up for 7 years going to the same Green Dot account. When I asked customer service what happen they stated I was using the card wrong or and buying multiple reload cards. I stated that's what I have the card for to load money and pay bills or shop online and I have been using the same way for years.

I have been using Green Dot for over five years off and on. I don't do direct deposit. I just add funds every week to pay bills. I bought a MoneyPak from Walmart this morning, called to reload my card. And was told I was banned from using my card for excessive usage. The CSR could not explain what excessive usage is nor would he allow me to speak with a manager. My usage has been the same for 5 years, I pay the same bills every week. I add my money every week so if I have not changed, then what has changed? GREEN DOT has. I immediately went online and they have received horrible complaints for the past two months. Now I'm stuck with a MoneyPak that has money on it that I need today, not in a few weeks in the form of a check. This is poor customer service at best. They could have unblocked my card and allow me to spend my money and instead hold my money hostage.

My biggest complaint is the sudden lifetime ban I have incited merely as a result of doing what Green Dot said it wanted me to do: use the card to avoid the monthly service fee. The lifetime ban started when I tried to pay a $34 hotel incidentals charge. When I called later that day, I received an automated message that required me to acknowledge that I am banned from Green Dot for life in order to get access to the funds remaining on my card. The only explanation posted was that I had an"unusual pattern" of spending.

I have had my Green Dot card for years with no problem. I recently went to make an online purchase and it was declined even though I have funds on the card. I went onto the website and chatted with a customer service representative, who said that there was a block on the card and I needed to call the customer service number.

Please be warned consumers! This very WELL advertised card hanging at the Rite Aid called out to me with the RED wording $0 fees! I bought it for my brother who is disabled and assumed it worked like all other gifted prepaid debit cards I have given him - call it in to activate, reset your password and use it and discard. Easy for a disabled person to manage. Well this business is a scam. I had to register it online and when I tried to I got stopped saying the information I provided (date of birth/name) did not match the account info. Wait a minute... I never gave the Rite Aid cashier any personal info!

It was fine for a month or so then BAM!!!! They are holding $400 of my money for 30 days!! I never faulted on anything. I'd pay my electric bill for 150 and they double charge. They blamed it on the electric company. No way!! I had the electric company calling Green, begging them to put the money back on the card. Same thing happened at Amazon. Customer service is overseas. There's no supervisors ever available and they name East Indians "Barbie" now. SURE!!! Be smart. Run from this company!!!

Customer Service Repeats Their Own Lies Over and Over... Why even bother answering me if you do not read the complaint? Because you must not have read the complaint to answer the way you did. I know what a "pre-authorization" charge is that you are calling a pending authorization. The problem is, it is no longer pending on the hotel's end. The ACTUAL charge from the hotel for $100.00 posted September 25th, 2 days after my stay. So they don't understand how you could still have a pre-authorization charge on there since the ACTUAL charge has posted. On your OWN website, it states that "These authorized funds will be held and unavailable for you to spend until the final transaction is posted to your statement."

Purchased a Green Dot MoneyCard from 7/11 added $500.00 to card. Called Green Dot MoneyCard customer serv. Spoke to employee Ty, asked if $500.00 could be transferred to bank acct. Rep Ty said yes and Green Dot MoneyCard info. After giving card info to employee the call hung up, then checked balance was $0.00! Called, faxed proof of purchase & complaint of employee Ty fraudulently stealing $500.00 from card. Green Dot MoneyPak card co. took weeks to get back, that they were closing the open claim ticket & not refunding money. Said the money was put onto another card. Of course it was put onto another card! By their employee Ty fraudulently. This co. is a big scam!

I got this card in order to pay for a hotel room that I had to have since I could afford that and not my water bill that was cut off. Biggest mistake ever. I understand that hotels and many other merchants have to "pre-authorize" charges and that typically once the payment has been accepted by the merchant, the "pre-authorization charge" for the same amount (or sometimes more) disappears from your account. So initially, it looks like you are being charged twice when one will go away once payment is accepted. I have seen this take up to 2 MAYBE 3 days with a regular bank.

The following is a Quote from Green Dot senior supervisor at 1-866-652-4611: "Once you give your card (Green Dot Visa) numbers (main 16 digit) to them (company, vendor) Green Dot is not responsible for any type of refund."

I received a Green Dot card about a year and a half ago or so. I chose to put it into my drawer and to hold for a rainy day. At that time, I was not sure how much money was on the card and had not registered it. Yesterday I registered it so that I could get a little money to buy some food. After registering it, the balance came up negative due to monthly clip charges (not due to any activity other than that). So I sent an irate email to customer support and stated that I wanted my name off the the card. Frankly I was angry because not only did I lose the balance but may be held liable for the negative balance now that I registered it. This is not a very good gift, is it?

My husband works out of state for months at a time so I bought a card so he could just send me money because it was easier and cheaper to send through Green Dot. I used my card for everything, bills and all. Green Dot locked my card saying it had unusual activity on it. So my husband got one in his name. Now they have done the same thing. I am so mad. Who the hell are you people to say anything about the money going on and off my card? I pay a monthly fee to have that card. And what is on it or what I spend is none of your business.

To bottom line this and not go into a tirade, I will just list a few words and hope they weigh in: inconsistent, inconsiderate, unaccountable, buck passing, LYING, misleading and conflicting information. This is what I've dealt with ALL day today as it pertains to GreenDot's return funds policy. See I ATTEMPTED to make transactions on a very secure website. For some reason they declined the transaction(s) due to address discrepancies. I checked to see that the info was correct and was "assured" everything was on the up and up. I wait 48 hours, attempt the purchase again and AGAIN declined. I call back to check the address and was told that it was incorrect (Really? after having just "updated" 48 hours prior??). So I asked for a supervisor who in turn told me the address I had stated to her was indeed CORRECT.

I never buy anything online but I needed a crate for my new puppy and no time to go into stores to shop around. I ordered the crate thru Amazon September 8th; however, on September 9th, I received an email from Amazon and another one from the seller saying that my order was cancelled due to product being out of stock. It also said that I will receive my refund within 2 to 3 business days. I noticed days were going by and it still showed a "pending" transaction but I didn't rush it because I understand where it could take a little longer. Today is September 17th and it's still showing pending so I called "Amazon" and was told that the order was cancelled on their end and I needed to call "Green Dot" so the funds are released. They were also nice enough to provide me with a "Settlement Verification code" and a "Payment reference ID" so I can give it to Green Dot and they can take it from there.

I need to pay very important bills by today. My money wasn't fully transferred into PayPal yet so I decided to get a MoneyPak card to get my money active on PayPal asap. I got the MoneyPak and entered all of my information they asked of me and told me that my information was invalid (which included my social security number). EVERYTHING WAS VALID. I tried 5 times re-entering my information and eventually automatically, without notice, returned my money back. I NEEDED TO PAY BILLS TODAY. I was on the phone for half an hour being connected to different people and eventually spoke to the supervisor and not even he could do anything about it. Nobody was able to help me at all! So their system messed up and now I'm in trouble with my bills. Such a DIFFICULT and FRUSTRATING SYSTEM. DO NOT USE IT! It's so UNTRUSTWORTHY and the SERVICE SUCKS!

I would NOT advise anybody to get one of their cards. My daughter is away at college and figured it would be a simple and easy way to send her money. Was I wrong!!!!! First of all you need to keep all your Money Pak and receipts. If you don't and somebody gets it out of the garbage all they have to do is call and report that card stolen and then your card is locked down. Then they want to cancel her card because we send her money whenever she needs it. That is BS!!!!!! What else is college kids suppose to do when they don't have money but to call and ask for it? And a bank that's too long and so does the mail. From now on I'm using MONEY GRAM. I advise anybody who has a Green Dot card to get rid of it and get rid of it ASAP. I say we no longer buy anything of Green Dot. Let’s put them out of business.

I went to load my card as I do weekly, but received a error message and a number to contact the company. I called the number and was told that my card had been closed and I needed to use the balance and I would NOT be able to open a new account and that was it. I asked to speak to a supervisor. His name is Jeff; they refuse to give any last names. He told me that I've either used my card the wrong way, or used it in a way it was not meant to be use or the activity was no longer compatible with Green Dot policy. WTF I asked the supervisor to explain further because he was saying a lot of words but nothing was making any sense. He then became very rude and told me: "Look your card has been closed out and you cannot get another one and I really don't have any other reason other than what I told you."

I have been a Green Dot customer since 2008. I have never had an issue with them and I have always told people to swap to them...On 8/30/13 I made a payment like I always have to my Gas Co there was a computer glitch and my payment was not received and when I called to have the pending charge reversed so I could repay my payment I spent 5 hrs on the phone on 9/5/13...I was told Corp would call me in 2hrs...I never received a call...I called back this morning and was told my call back request was declined because it was about reversing a charge before 9/10/13...now I am about to get my Gas cut off because of a computer glitch...So not right and I will be leaving after so many years with them!!!!!!!!!!!!

I purchased a Green Dot card thinking it was a gift card, and ran into MUCH trouble with the automated system, and on-line demand of SS# info. The automated system actually confused me with a previous cardholder who must have had that number (that was probably recycled!) SO I couldn't even get my card activated to use it! I JUST wanted to use the card to purchase a GIFT card and neither the retailer (HORRIBLE RITE AID) OR Green Dot could assist me until SEVERAL PAINFUL HOURS later, when I FINALLY got a hold of someone (only because the retailer had provided me with a # to an actual live person instead of that maddening automated system). NEVER AGAIN!

I purchased a Green Dot card at Kroger. Get home scratch card only to find there were only 4 numbers on the back. I was told to contact Green Dot's 800 number. Only to be ran in circles by foreign moron's whom aren't even qualified for the job. I suggested to them reload my card with the fax I sent over using the barcode. The foreign moron didn't seem to even know what that was. I hate talking to foreigners about business. I wish Green Dot hired more American's to handle customer relations, but I won't have to worry about that I'm never using them again.

7/13/13 purchased MP card for $X. Uploading on website required my SS, DOB, Address, Full Name and Phone. Made my skin crawl to put that in just to access $. I am a first time customer. Error message said card cannot be verified with PayPal. Researched online and this "problem" has been going on for 3 years. Called the CS number. They told me that they could only issue a refund. I am on the refund hotline. Others are on the "Your $ is lost" hotline, others are on the "Technical difficulties caused your monetary loss" hotline, so on and so on. My opinion is this is an Inside Job. I believe they are embezzling #'s and selling them out for whatever reason. This is what happens when you outsource jobs overseas!

I bought a Green Dot Visa card at Wal-Mart. I loaded 500 on it and paid my auto insurance of 257 and some change. Well there was a charge made on my account of 24 dollars and some change I had not authorized, so I disputed it. Well today the third of August 2013 I receive my permanent card with my name on it. I tried to activate but had no luck, so I had to call 866-871-2415. Call made at 10:10 pm. The lady there advised me my account was permanently closed due to the dispute I had made. She said since my account was less than 30 days that their policy was to close my account and send my refund by paper check, which by the way won't be mailed out till Monday the 5th and takes 9 to 12 days to get back.

These people are thieves. I tried paying my electric bill using the gift card. Green Dot charged my card $4.95 three times (the charge just pay it charges to pay my bill for Tampa Electric). My bill was never paid because this card was declined. Yet this company refuses to release my $14.85. I called Tampa Electric and they reversed the charges on their end, and told me it would be back on my card within 24-48 hrs. That was on July 24th. It is now July 31st and they still have not release my money. I called and they kept telling me there is no way they can release it. I asked for a manager and was told she was the manager and there is no one above her. (Really? When your answer calls in the service center??) Someone had to hire her! Bottom line: I have to wait several more days before they will release my money! I do not recommend this card to anyone--ever!!! They are a horrible company who will not work with you.

I was making a purchase over the phone, an error occurred. The merchant immediately returned the funds. Green Dot are holding on to my two weeks paychecks that I was using to purchase my electric dryer on the phone. They told me the funds will not be back on my card until August 6, 2013. Which is 12 days. What a messy situation.

I bought a MoneyPak on 7/19 to load my prepaid travel card (STA travel MC) for an upcoming trip ($300). Having done this once before, I attempted to load the money onto the card via the web; however, I got a repeated error message telling me to call the number on the back of the card. Problem is, if the number on the card isn't working, you DO NOT GET TO SPEAK WITH A LIVE CUSTOMER SERVICE REP. After getting hung up on 6 times, I scoured the net for a functioning number and found one on a PayPal complaint site (it's 866-871-2415, by the way). I got someone at MoneyPak on the line and called the MasterCard with my other phone. Both blamed the other's tech dept..."Communication problems" and there was nothing either of them could do for me.

I was recently scammed by a loan company... It's my fault because I wasn't thinking and I was taught a lesson I will never forget. I made a police report also. I contacted the Green Dot people and they told me they can't give out any information on MY account without a police or report. Crazy, right! So I gave them the police report number which I could have made up because once I told them I have a case number, they gave me information. They told me the money was withdrawn from two different accounts but they weren't able to tell me much. I look at it as if "It's my card; I have the right to know about any transaction that takes place." They told me they were going to help the police with my report and investigation... but they did not give any information!!!

Baloney!!! Baloney!! They do not work with law enforcement! They do not help the local authorities. My poor police officer got switched to so many different so-called legal hot lines. They never released the source that got my money!! These people are crooks that help crooks. They hide behind this so-called list, but when law enforcement steps in and you don't release the information, that appears to be obstruction of justice. They have not helped or been cooperative at all!! They send out the same above generic message about this so-called list of venders you have to read. When someone threatens you with a criminal bench warrant how many people are going to read this list??? Plus they have blacklisted them. They know who it is and won't tell. They support the criminal not the customer!!! Run!!

In July, I have discovered inaccurate transactions on my Green Dot transaction statements! I discovered that my account was charge twice for similar pending/posted transactions on different dates! So I printed the transaction history out and contacted the support! They wasn't very helpful nor knowledgeable! So I waited a few days when I viewed and printed out my account transaction history/balance. My transactions was altered some kind of way because my balance reflected totally different amounts on what I printed out prior too.

I bought this card to help out my father who has fallen on some rough times. Now he has had this card for about 3 months now and I have encountered a few issues that were ridiculous. All was smooth sailing until one day out of nowhere they decided they needed to verify my info, which would have been fine but they wanted to know stuff from like 20 years ago. So of course I couldn't remember everything so they denied my transactions. Couple of days later, contacted them again to try to verify another payment that I tried to make and they told me all I had to do was email them a copy of my DL. Now after reading the reviews and hearing about thefts I am truly concerned because now they have my Social Security # and a copy of my Driver's License! However they did allow me to continue to add funds to the card. The fees however are out of hand.

I lost my wallet around 5/7/13. I immediately called Green Dot to cancel the card. The money was still in the account, indicating that if someone did find my wallet they did not use the card. Green Dot acknowledged the lost card and said they would promptly send me a new one. I never received the new card. I called them to inform them I had not gotten the new card. They said they have no information regarding my account and/or card. I told them I had approximately $1800 on that card. I have called them over 30 times and gotten the same runaround. I had a card. I had an account. I can't even use my name and password on their account. I need to get this resolved. That was all the money I had. Please HELP!!

I am a disabled veteran. I opened a Green Dot account to receive my disability checks. The first month, the ATM machine I used did not acknowledge my card for the first day I tried to get money. The machine did not subtract any money from my card. The 3rd month I went to get the money, I attempted to get $320 from the account. After putting the request through, the machine said processing for about a minute and then went back to the beginning for the next transaction to go through without dispensing the money. I tried it again, with the same results. Both times, I got no receipt. I was in a Kmart branch that told me there was no money in the ATM.

A man pretending to be Attorney Scott ** called me and said he was working for the Regional/National Check Fraud Center (866-708-7022) and he is having me served with a criminal bench warrant for check fraud on an old payday loan. He said that he had to have the money today in order for me to avoid prosecution. He had me load my money on a MoneyPak card. I called MoneyPak and asked them who I just paid. They were very evasive and said they could not tell me; I would have to get the local authorities. I went to my local police officer and they gave him the run around with many different numbers. They told me that they knew who it was and they would blacklist them, sure right??? All of these people, including MoneyPak, need to be put out of business!!! MoneyPak - don't walk, run!!!

I have had my Green Dot card for about 4 years now with no problems. Had direct deposit to my card on time each pay period. On July 3 I stopped at the ATM to make a withdrawal and it wouldn't let me withdraw anything. Well at that time I really didn't think too much of it, just thinking the network was down. Then went to purchase a few items at the grocery store and my card was declined. So that is when I called and then was told that my card was reported lost/stolen. But I never called and said my card was lost/stolen.

I bought my Green Dot card after Christmas Day of 2012 so I could buy a few things online. I put $50 on it, but never really got to trying to register it until now. I went to register it, and it is saying the validation code doesn't match the 16 digit card number. I tried going on the phone and I can't speak to a damn human being, and I can't get customer support because my damn card isn't activated. Worst waste of $55 I have ever experienced.

I got a Green Dot MoneyPak card so I could use it to add money to my PayPal account. I put $85 on the card. When I went to add the money to my account, it took me to the Green Dot website. Green Dot asked me to verify my personal information (They asked me for my social security number). I entered all the information, and I get a message saying they can't verify my information. I double checked the information I put in and it was all correct. I still got the same message. I go and check my PayPal account. I didn't have my social security number on it so I entered it in. I went back to the Green Dot page and tried to verify my information again. And again, I get the same message saying they cannot verify my information and then they locked the card out. They tell me all I can do now is get a refund, which I did, and they are sending me a check which is supposed to take 7 to 10 days to arrive. Do not use Green Dot. They make things way too difficult. It is easier just to transfer money from your bank to your PayPal even though it takes long.

I have had this card for 5 years. Recently, I took my mother in to the emergency room and she was admitted to ICU. While I was sitting in the ER for hours, I started playing games on my phone and buying coins. After a few hours of playing, my card was blocked and the account was closed for excessive use. I called the 800 number and explained the reason of excessive use. It took me from May 15 until June 20 to get refunded with the 300 dollars I had on my card. From now on, I will never use a Green Dot card.

I looked up "complaints about Green Dot Cards" today to confirm my suspicions, and boy did I find a lot of confirmations. I, too, have been with Green Dot for about 6 years. I never had any problems until yesterday. I go to pickup my U-Haul to move some items from storage and my card was denied! The guy ran my card a couple of times, and it was still denied. I looked up my account on my phone and the money was there. I went to the ATM and could not withdraw. I was so pissed! I could not get anyone on the phone either. So I figured maybe they were having system problems. Later on last night, I called again and got someone on the line. She told me my card was on HOLD and that she was taking the hold off, BUT...when I use the money that is on the card, do not buy any more reload cards, they are CLOSING it, and I could NOT apply for another card! I'm in total shock!

I have been dealing with Green Dot for about 6 years. In March, they blocked my card and told me I could no longer use their services because I was taking money out of my account too often. My daughter who is a long distance truck driver had sent me over $2,500 to pay her bills and gave me money to take care of her daughter, who lives with me, while she is driving. When I spoke with someone who I could barely understand, they informed me that My retirement check was blocked from being deposited into my account, so I could not get it.

They block your card and do this stupid investigation for days at a time and don't give you access to your money and then find anything wrong about it just to keep your money. Long story short, they're a scam.

No joke. This is the explanation I got when I found out that my card was blocked - that THEY are not comfortable with how I use MY card. This just happened and I am furious. After being a loyal customer of Green Dot for 6-7 years, before people even knew what Green Dot was, my account was blocked and I am banned from ever having another Green Dot card. I use(d) my card to pay my bills online, to make purchases online, and it is also for emergencies because my husband works out of state Monday - Friday. And if I need more money while he's away, he simply go somewhere that carries Green Dot cards, get a MoneyPak and load the money on it and then text me the MoneyPak number so that I could load the card online.

I had $100 placed on a MoneyPak at a local 7-Eleven. When I got home to add the funds onto a prepaid American Express, I was told the MoneyPak was "invalid" and later, I saw online that my balance was at $0. I immediately went back to the 7-Eleven and there I was told there was nothing they could do. So I called GreenDot customer service where it is extremely hard to talk to an actual person; everything is automated, but when you finally do speak to a real person, you can barely understand their English.

I went to Staples to step up an account for a cellphone. They told me that they cannot take cash deposits, so I would have to use a bank card (I don't do banks). So I purchased a Green Dot card to pay for the activation fee... Well for some reason or another, they could not take my payment with the card after it was activated. So I went to Walmart to try and get a cellphone there. They tried several times to attempt the payment, so with no further luck, I had the cashier call the card to check the balance. There is $599.98 on the card... The transaction wasn't close to that amount. I left with no luck.

On 6/2/2013, I called customer service at Green Dot to have them cancel my card because I had some attempted unauthorized charges. They said they would cancel and mail cards in 7-10 days and that my direct deposit would go on my account and I couldn't access it till the new cards show up. Well, on 6/7/13, I received my direct deposit in the morning like they said but didn't have cards to access. I checked my balance at night and it said $0.00 and that I spent it all at Target in the Bronx. I live in Illinois and have never been to New York. Well, I called them asking how they used my card since I reported it stolen. Apparently when they reported it, it wasn't successful which they never contacted me to let me know that it was still active for the thieves to drain me dry. It took 3 calls to get card canceled but I still don't have my money back.

For about a year I've had and used the NASCAR Green Dot card and was very happy with the card. I never had a problem until 3 days ago. I run my own business and would normally load on my card 2 or 3 times a week. 3 days ago, the load was declined, so I tried another 711, same issue. So today I called Green Dot and got some lady who I could barely understand that tells me my card has been blocked and that I can no longer own or use Green Dot cards. When asked why she stated that, she couldn't tell me why it is that she sees that I have had my card and used it as agreed but that it can not be used for business use. I have never used it for my auto repair business, only to buy things online and pay bills, etc.

I purchased a Green Dot from RiteAid this evening for $80 and went home to activate it. I logged onto their website and began the process. After completing the information form and selections on the first page, I found it would not continue when I pressed the button link. I reviewed the information and scrutinized each line in hopes of finding an error, but everything was exactly as it needed to be. I then went to the phone activation number at 866-785-6963. The phone activation crashed 2x after asking for my street/home number. I began to be even more frustrated after calling their customer service line at 866-795-7597 and found there are no options to speak to a customer service representative. Any pertinent options require you already be in their system, which is why I am calling them in the first place.

I was arrested on May 1st, 2013. I gave the Deputy from Broward Sheriff's department my wallet, cell phone, and belt to give to a friend who was staying at my house (for a few days) so the friend could give the items to my mom. My mom collected the items the following day. I was released from my violation of probation on May 7th, 2013. My debit card where my payroll check is deposited was missing. The friend stole my card from my wallet, gave the phone and wallet to my mom the next day and wiped my card empty except for a few pennies. When I got to my house, my briefcase was broken into and my pin was taken from the case. There were 16 charges on my card including a $400.00 cash withdrawal from an ATM. All were done by my so-called friend. He even left a receipt from a store where he shipped stuff from Florida to New Jersey, using my card to pay the bill. $1,132.00 was deposited on May 3rd and $6.70 was left in the account by the time I called to cancel the card on May 7th, 2013. After all the information was given to the Green dot dispute department, I was informed on the last day they had to reimburse me that they decline to pay the money back to me.

My son, in military service, purchased a Green Dot Visa Card for my wife and I at Christmas 2012 as a gift so we could have it for a trip. He spent in excess of $100. When I tried to activate the card online in January 2013, it was not "recognized" and failed to be activated. When I called on the phone to activate it, a recorded voice told me the same thing. I called to complain, but all I got on their number was recording after recording, and it went nowhere. A woman finally did call about two months later and left a message to call her back; but when I did, guess what? More recordings. I managed to leave a message to tell her when and where to reach me but never received a call back. Further efforts to clear this up were a complete waste of my time.

My husband purchased a Green Dot MoneyPak on April 27, 2013 in the amount of $304.64. We tried to use it for groceries at Wal-Mart on April 28, 2013, but they had no idea how to use it. We called 1-800-greendot on April 28, 2013 and they said our balance was zero and that someone had used our card. Absolutely not. They gave us a reference # per customer service worker named JC. We have called three times using the reference # to no avail. They say the balance is still zero and we cannot get a refund. Please give us some help in getting a refund.

I purchased a MoneyPak to reload my card in the amount of $215.00 from Safeway. Every time I tried to input the PIN, it came up stating it was an invalid number. I contacted Green Dot and they requested that I fax the receipt and MoneyPak card. I called back after a couple of days. I was informed they closed the account because they never received any fax. Really? I have proof of transmission. I made them open another claim and I re-faxed them. I called and they told me they received the fax, but it had to be reviewed by a special review department. After two days, I called and was informed they closed the case because they couldn't identify the PIN number. I could barely read it, but the receipt has the last four digits of the barcode's last four digits. They match, so what is the problem? They told me that they would have corporate call me. I still haven't heard from them.

I bought ten (10) MoneyPaks at $500 each from RiteAid yesterday, Apr 26, 2013. The time stamp on the receipt for the last transaction was 10:35 am Eastern Time. I called them as soon as I got home, which was about half an hour later, to inform them that all 10 cards that I bought had no funds in it upon trying to add money to my PayPal account. I was told that due to the huge amount I bought, they had to put a hold on the funds and would need 24 hrs for them to investigate, or do whatever they have to, for security reasons.

After purchasing a Green Dot MoneyPak card at Walgreens, I went home and signed directly onto the greendot.com website to load my card. "Unable to load at this time," so I called the toll-free number. Customer service agent told me there is a problem with the website and I should try back in 4 hours. 6 hours later, I tried to load the MoneyPak onto my card. "Unable to load at this time" - again. I called customer service and of course, my MoneyPak is invalid. The activation at Walgreens' register failed. Now I have to go back to Walgreens, have them fax a copy of the receipt and a copy of the back of the Green Dot MoneyPak so they can finish their investigation and give me my money.

Green dot is the worst! I get SSI every month for my daughter. I lost my card and requested a new one in which I was told it would take 7-10 business days to receive. That would make the 10th business day April 9th. Well, I did not receive anything. It is now April 11th and I still haven't received the card. They tell me to wait until Friday. My daughter's SSI goes to that card (well, did because I made sure I switched the direct deposit!) and because I knew I wouldn't have the card before my rent was due, I did a Bill Pay option to my sister while she goes ahead and writes a check out for the rent. (We live together and split the rent.)

I received a prepaid Visa card as a gift. My Green Dot card website requires me to provide them with my date of birth, my social security number, address, cell phone number. I called them today and got the same requirements for activating a $50 gift card I bought at Walgreens. The person I spoke with could barely speak English and had no Spanish either. I will not provide all my personal information to be used for identity theft to some offshore phone bank. Beware.

It has not even earned one star! Unfortunately, I bought GreenDot MoneyPak prepaid card. My friend said to me not to do that because there are so many complaints against them on the Internet but I was already done. I tried to use it, but it didn't work. I spent much time trying to use my money and then looking for information on their website on how to fix it and then calling to customer service. etc. Nothing works! Why could Green Dot corp. not fix it in a few years?! How can the government allow this company to cheat people for these few years?

My taxes were routed to Greendot money pack. I received a personalized card, which had a different card # from the money pack. So I was told that I would get another card via FedEx. When the second card came, it had the same card# as the money pack. However, that card was cancelled out. I was told that I would get another card via FedEx. The third card - unfortunately I never got this card. Somehow the card was sent to Fallon, Nevada and I live in Forest Park, Illinois.

We, my friend and I, have been using the Green Dot prepaid card system to transfer money from MoneyPak cards. We have experienced the same problems all others have had. Sometimes it takes a while to figure out that they will get their money one way or another. When they find out you are using the card to just transfer and withdraw money, they will find an excuse to lose a transaction and keep your money. It seems to work all right if you keep a large balance on the card and/or uses it to buy services or products on or off the web, because then they are making money off you. Several times now there have been problems, where money has been transferred off the MoneyPak cards into the Green Dot accounts but then the account would be frozen, stopped, cancelled for various reasons that don’t make sense. (Keep in mind that although the card/account was cancelled, you could still load money on to the card. You just can’t get to it afterward.)

I purchased a MoneyPak from CVS. I live in New York City. The cashier rung up the product. It showed $3.95. Okay, I tried to load the product. They said there was a block on the card. I went back to CVS and rescanned the product and it showed $4.95, the correct price. I faxed the form to MoneyPak, faxed a copy of the receipt and a copy of MoneyPak. I thought I would receive a call or get my three hundred dollars back but I did not. I feel MoneyPak should be banned from stores completely. There are too many complaints against this company who basically steals your money blind. I would love to get help and get my money back

What a joke. I cannot believe eBay and PayPal endorsed this service. The website says that they track all activity on your account. I have emailed the customer service department several times with a detailed description of my problem and request. All I need is the name of the company that took money out of my account. I never get the answer to the question that I am asking. In the email, I am told to call their fraud department with any questions. When you call, you go directly on hold and the recording says the same thing every time, "Your estimated wait time is 20 minutes". I waited 45 minutes the first time I tried and no one ever came on the line. I have now been on hold for 24 minutes. My $200.00 is gone, and I have no idea where it went. This company sucks!

My friend used her card at a Jackson in Boise, Idaho on 02/07/13. Then on 02/12/13 while we were at her home, there was a forced charge of over $38.00 from that store. She called Green Dot to let them know that she noticed this charge. They, with her on the phone, cancelled her card. She got so enraged I thought she was going to have a heart attack. She had tax returns headed for that card. The guy named Vince (who spoke very little English) told her they had to do it so she would not be compromised again. Once they think you’re not making the right decision, they do what they want. Always ask where they are (on Planet earth, they have to tell you which country they are in the Philippines). Also get their name and employee number; they have to give you that info and try to record if you can. I did. I even told them they were being recorded. Vince was a lot more cooperative.

Beware to anyone who gets this card. I was scammed the whole time. You cannot talk to a live person. I've spent 2 days and so many hours trying to resolve a simple question. I'm so pissed that I purchased this card. God only knows when I'll be able to use the 60 bucks that I put on it when I purchased it. I hope they go out of business.

Walmart Green Dot just closed my account with them after 2 years because I was withdrawing my money too often, which was 3 times a month for about two months. I was also informed that we are not allowed to buy Green Dot cards and give them to people. We are not allowed to accept Green Dot cards from anyone. I was asked why I was withdrawing my money so often; I explained (which I told see why it's any of their business) that my husband works on the road and would sometimes buy a Green Dot card and send it to me to load on my card so that I could pay the bills. Also, I have bought them in the past as gifts, and my nephew needed books for college so I bought a Green Dot card, called him, gave him the number. He put it on the card and bought the books.

I purchased a prepaid Green Dot Visa Debit Card at Walmart for $40.00. When I tried to use it, it would not work. I phoned their customer service department, who indicated that they would cancel the card and send a new one in 7 to 10 days. They even sent me an email with the new card number. The card never came.

I purchased a Green Dot prepaid card on 02/04/2013 at 7:35pm for $375.00. I tried to scratch the area for the number so I could load it onto a Wal-mart Money Card. I could not read all of the numbers so I went back to CVS where I bought it. They stated that I was the second person that day that this had happened to, and I would have to contact Green Dot because they could not give a refund. Before purchasing this card, we tried two other Green Dot cards that would not work. I contacted Green Dot last night and was told that they would contact me within four hours when they resolved the issue. I did not receive a call last night at all.

After I came on here and wrote the review about them robbing me for my money, they then wrote me back and told me to contact Green Dot Corp Office through their email. I did this and then a man by the name of Mike called me and said that there were two reload cards purchased at the same time when I bought mine and that 711 put both of them on the same card and that he would talk to Sandy (whom I had already spoken to) and that he would call me the next day and that I would get my $255.00 back. Well, as we know, he never called back and the only person that called me was a Joe who was telling me that they could not help me unless I gave them my social security number. Now, why would they need this when all I bought was a green Dot reload card for my H&R Block card?

I went to 7-Eleven and bought a Green Dot reload card for $255 on 1/26/2013. I then went to add it to my card and it said that it could not be added. So I called their customer service and got a lady who could not speak English. I asked for a supervisor who said his name was Jamor. He said that the card was blocked and because 7-Eleven did not add the money right. He also said that I have to send proof that I bought the card and the card itself. I did this vie email with him on the phone and he confirmed he got the email. He then gave me a reference number and told me to call back in 24 hours so that they could put the money on the card.

I bought a Green Dot card Saturday night (19 Jan 2013) to buy a copy of Minecraft. I activated the temporary card that was bought, and the transaction was declined. My friend went and did the same thing on Monday (21 Jan 2013) and was able to buy it. I tried the same method that he did, and my card was still declined. I contacted their live help this morning and was told that it was an international transaction that could not be done with a temporary card. I explained that my friend was able to and still got the same **. I will never buy a card from them again, and when the amount on the card gets down to a few cents, I will close the card.

My brother is computer literate and needed his Antivirus application renewed but had to do this via internet. He didn't have a CC so I stated to him to get a "GreenDot Prepaid Card". Then we should be able to update it online. At one time, Green Dot was good because I used it back in 2007.

I'm so pissed with Green Dot! I have my temporary card and then I received my permanent card. I misplaced my permanent card which I never used. I've been using my temporary card from the beginning, so I called and asked them to replace my permanent card. They told me it would be 7 to 10 business days. Well, what they didn't tell me is that they would take all my money off my temporary card and withhold it from me until my permanent card comes in the mail, so I am left with no money until my permanent card comes in the mail. So on top of them taking all my money, they also charged me with their $3 monthly fee. I wouldn't even give them one star. I called corporate only for them to do nothing for me but tell me the same thing that the other people told me. I do not recommend this card company for anything. I think they thought they were funny by leaving me only 4 cents on my card.

I sent money from my Green Dot card through Western Union. Western Union stated the transaction was rejected by the bank; the bank stated WU charged twice and one transaction did go through. After being hung up on numerous times, I was able to explain to a Green Dot customer service rep that the $135 is all the money I have. I am currently laid off and homeless. I need those funds. The rep said they reduced the time to return the funds from 10 to 2 business days, which would be 12/31/12. When my funds were not returned, I called customer service and again was hung up on numerous times. I finally got in touch with their corporate office who told me I needed a release from Western Union to immediately release the funds, but he had spoken with them and they said they were returning it in 3-5 business days from 12/27/12. When my funds were still not returned, I contacted Western Union who faxed over a release of funds. The transaction is still showing as pending, and I am on hold for the 3rd time waiting to speak with someone after being hung up on twice.

My wife's employer no longer issued paper payroll checks. An employee has to use either a bank account or debit card such as the Walmart Money Card. My wife obtained a Walmart Money Card a few weeks ago to comply with the employer's new policy. Walmart is in cahoots with this Green Dot company who is the actual issuer of debit cards. So, my wife's first payroll check was submitted a few days ago. It did not show up on her debit card. Several phone calls and hours later, we were told that Green Dot holds submitted payroll funds for two pay periods. They claim that is how long it takes to set up the account. Green Dot had previously sent a debit card and it was activated. They have already taken the monthly service fee out of the initial cash deposit required when the card account was opened at Walmart. So, if you like stress and getting the runaround, give Green Dot a try.

We bought a Green Dot card inadvertently, thinking it was a gift card. We did not know we had to buy a Visa card along with it to use. After a runaround about receiving a refund, I think we are going to contact the Iowa attorney general. We might be out $400, but I want this company shut down!

I received a Visa card and followed the process with the sticker that is attached to the card. It says, "Stop! You must register your card at the Greendot.com or call 866-785-6963." There is nothing stating there is a $38.00 service fee for activation. I called Green Dot about this charge and they are claiming that is not their fee. It is attached directly to their card. I would never ever do business with this ripoff company! Please do not deal with this company.

I tried to scratch off the scratch off strip to get the activation number. The entire strip peeled off along with the printing, so I couldn't read the code. I received this as a gift so I don't have a receipt. After two calls and one email to their "customer service" department, I was really pissed off. They didn't even pretend to make an effort to help. I bought this at Walmart, so I am going to see if they can help me. It seems like this should be so easy. There is a large barcode on the MoneyPak card. Can't they just scan the barcode and realize that this card hasn't been used?

Do not use Green Dot. I had a dispute with them regarding recently purchased cards, and let me say this - it’s all a scam. Their call center is in the Philippines; 20-minute wait times to speak with anyone. I have forwarded info to FTC and FDIC.

Green Dot is one of the worst companies I have ever dealt with. On Friday morning, 11/30, I was running late for work but I needed to pay my car payment, so I asked my boyfriend to take the money and purchase a prepaid card to pay the car payment.

I just got off of a very long and frustrating conversation with four “CSRs” and one "supervisor". I bought this card last night to pay for a few transactions on eBay. I loaded the money at the register and came home. I scratched off the strip and went to the website. I put all of my info in and then got a status bar that said validating address. This was at 7:30 last night, and as of 9:25 this morning, it is still validating. I was on the phone with Green Dot for 2 hours or more (lost track of time in my frustration) and was pretty much told they didn’t care. Either I could buy another internet explorer to view their website on, request a refund, or they could use my debit card as another card! Yeah right, like I’m gonna give them my bank info?! 7-12 business days for a refund? I was told by the supervisor that obviously it wasn’t their issue because they were able to verify my address on their end.

I am a tax preparer who up until now previously referred Walmart money cards & Green Dot cards to my clients to receive their tax refunds. In a few cases they have held onto clients refunds to no avail. It's just one thing after another; 1st they say they need a photo ID & social, then that's not enough. They need to ask verification questions. My clients would call to answer questions, then Green Dot would say, "Never mind," they just need to keep reviewing the documents. It was the same thing over & over. When they finally start asking questions to verify their identity, Green Dot shoots them down right after verifying their ID & SSN, saying, "It's not right."

I have used Green Dot for years. Last week, I went to the gas station that I always use my card at and my card was declined when I knew I have funds available while I called the card on my way to the gas station. When I called the card, they told me that just by putting my card at the pump, it would be placed on a merchant hold and it wouldn't clear for 7 days. The hold was for the full amount that was left on my card, leaving me with no gas and no food for my children for 7 days. I called the merchant who was moved and was then willing to call Green Dot to have the pending charge removed. Green Dot refused stating they need to let the system run its course. Green Dot is well on its way to going out of business.

I have had my Green Dot MasterCard for several months. This month, I decided to increase my download program and deposited more than usual when I noticed that my account was in the -$161. I called Green Dot which had authorized a transaction on 11 October of $269 but loaded the funds back to my card off after a 10-day wait of the merchant. The merchant didn't retrieve the funds until 29 October which put my balance in the negative. The Green Dot representative and I went over my account and balance. She told me that my account was actually in the -$105.85 and the payment had also been authorized and pending payment for the merchant. She stated that if I cancel the payment, the funds would be put back on my account showing availability to me of $105.85 since I cancelled but it would not be on the account until the next day.

I purchased three Money Paks, each one for $50 over a three-day period in August 2012. Why three different ones you ask? Because I was trying to pay a bill using this system and each time I purchase a card, the number was invalid. After three tries and $150 later, I was told to fax in my receipts and they (Money Pak) would send me a refund. (Never mind the fact my water service was interrupted.) After doing this and waiting three weeks, I received a check for $54.95 and when I called, I was told the checks were in the mail. They never came. I was told this time that I was basically sold! Unbelievable! Sad part is today it happened again only for $300. Now, it's November and the same incompetent checker same story. Wow, I must be the retarded one.

I reported my VISA card that was destroyed by a US Bank ATM machine, which I forgot to take from the machine after a withdrawal on the 11th of September 2012. I called Green Dot and spoke with an agent who promised to send me a replacement card within 7 to 10 working days. I waited for 2 weeks without receiving the card and called again, spoke with an agent who said they will send the card by FedEx and charged me $19.95, which they deducted from my account same day but they never sent it. My bi-weekly direct deposit paychecks goes into the account. I can't withdraw my money without the card. They keep being denied!

These people canceled my card for excessive loading of funds and I still haven't gotten my money back. I was using this for my mother to send me money that she sends me to support my siblings (there are 4 of them with mental illness and I have to pay their rent/utilities, etc.) and have had to wait more than 10 days for my refund check to come through, thus leaving two of them without places to stay in the rooms they rent. Thanks a lot Green Dot for sucking. We used Green Dot so that we didn't have to spend hundreds of dollars by sending it other ways.

I purchased a MoneyPak on Tuesday, October 2 in the late afternoon for $500.00. After getting home, I had to leave for a little while, so I didn't scratch off the back and add it to my Green Dot Card. Later that evening, when I was ready to load my card and get some critical bills paid, I had problems with the website getting the card loaded. I called the toll-free number for help, and they told me the card had already been used. I told them that it had been in my possession the whole time and that I had just scratched off the back. They transferred me to the disputes section who took my info and gave me a claim number.

Well, I got my card on 9/07/12 and called Green Dot to ask when the personalized card would be sent out. They told me 7 to 10 business days. I was fine with that, and they asked me to go online and register, etc. I did all of that as well. Not receiving the card in that period of time, I gave it a little more time and then called on 9/26/12 and talked with one of their reps, and they said I should have gotten the card on 9/21/12. I said, “Well, if I had gotten it, would I be talking to you?” She said blah, blah, blah, and told me to file for a replacement. She asked, "Is there’s anything else I can help you with?" I said, “Well, since I did not get the first card, don't you think you should confirm my mailing address?” What a bunch of DAs. She did and guess what? They did not even have my mailing address. BTW, there is no way to check your mailing address on the website.

My employer submitted a direct deposit in the amount of $120.00. The direct deposit was to the routing number and account number, which is included with the Green Dot prepaid card. I was originally told by one of the Green Dot account representatives that it would take one to three business days for the direct deposit to be posted to the account. I called again and was told that Green Dot doesn't accept direct deposits. I called a third time and was told that they accept direct deposits, but that the direct deposits need to be from a bank and not a wire transfer. I called a fourth time and was told that the direct deposit takes three to five days, that the federal reserve needs to be involved and that if the deposit doesn't show up at the end of five days, the problem is with the Federal Government.

Long story short, I purchased a MoneyPak to pay for something I bought online. It did not work and a refund was sent. I never got the refund and I’m pissed. Stay away.

Back on July 20th I paid my insurance and phone bill. On July 23rd, DirecTV pulled almost $600 out of my Green Dot MoneyCard without my consent but the funny thing is, they didn't pay my insurance and phone bill but I paid the insurance and phone first on the 20th. I still don't have my money and I have no insurance and have a disconnect notice on my phone. Now, today, I bought a new card from Walmart so I would have a different card. They took my money that I needed to pay bills and when I went to activate it, they said that I couldn't have a card because I disputed DirecTV and this is the same company I don't have a signed contract with.

My personal information was stolen. The person opened a Green Dot card account in my name and was able to change my direct deposit for SSDI from my local bank to their bogus Green Dot account with just basic info. My info is now security blocked with Green Dot, and an account using it cannot be opened. The fraudulent account was closed and flagged. Although they we're helpful in correcting this, the fact that it was done without anything more than a claim that they were me with a DOB and SS# needs to be corrected. Social Security shares some responsibility; however, green dot is basically a tool for id thieves and fraud.

On 8/20/2012, I purchased an international Walmart Green Dot money card because I need to make online purchases out of the US. I registered the card and tried to use it. It said, "The card cannot be used, try another card." So I called Green Dot customer service. They told me the value customer card is not international and that I have to wait 10 business days to get my real card in the mail, to make international purchases on that one. That's false advertisement! I needed to make my online purchase that same day I bought the card.

I am a hotel owner. A customer charged $678.09 in room charges which was later debited from our account as a charge-back for insufficient funds. This happened 33 (thirty-three) days after the transaction was processed and despite the fact that an authorization number was obtained for this transaction at the time it was processed. I got nothing but runaround from Green Dot; they are just a shady bank and I strongly advise all merchants against accepting their cards.

I purchased a MoneyPak card to reload my Amex prepaid card. Nothing out of the norm, until I went to reload it. I entered the info (card number, MoneyPak number, etc.) to reload. The system took me to another screen and stated "Experiencing technical problems" and try again later. So I waited for about 15 minutes and went to reload. This time, it said there were no funds available on the card so I checked my Amex card. No load! I immediately called MoneyPak and they said it was loaded to my card. The saga - I had a conference call with Amex and GreenDot to verify this situation. I come to find out it was loaded on someone's account, not mine! I have never experienced more "runaround" or complete disregard to my situation.

Recently, on August 8 and August 6, 2012, I made two purchases using my Green Dot Visa prepaid card online. The first purchase was for $179.10 and the other was for $166.50. I had both purchases cancelled and both companies refunded the money back to my Green Dot Visa prepaid card on August 13, 2012. After 24 hours had passed, I noticed that the money was still not on my card and so I called Green Dot’s customer support and spoke to a man who could not understand anything I was saying. But what we did get across to each other was that, yes, the charges were being refunded. I asked when? His response was, "Not for a very long time!" And at this time I asked, “How long is that?” He said September 8th, 2012.

I had enough funds on the card to make an iTunes transaction. When I Tunes submitted the payment request, Green Dot refused payment after they already approved it. Do prepaid cards not have to follow regulations of "Must Pay Items"? Now my iTunes account is frozen until funds are paid. When I worked for a bank, this was deemed as illegal: to not pay a "Must Pay Item" when there was prior payment approval by the financial institution.

5 years ago and yes, I mean this is a 5-year old ongoing issue, the company allowed me to open my account using my username, mistakenly as my real name (put it in the wrong box). One week later, after using the card for several times, it was closed due to my name not matching my SSN. They refuse to reissue a refund check to my name and the remaining funds (several hundred dollars) have been stuck in limbo until the vampire state of New York steal it for the treasury. I can't express enough anger over the fact that all these customer service departments are foreign retards that can't speak English or even understand your issue. Wait times of 30+ minutes just to go from calling to speaking to anyone. Complete joke. Do yourself a favor and never buy a prepaid card that has anything at all to do with this company, which is apparently not even a company in the country.

Green Dot is a scam. They will do anything to steal your money. They flat out refused to give me a refund. The customer service is laughable. They are completely rude and straight up **. They will lie and do anything to rip you off. Go get a real bank card and don't use these cards.

Give me my ** back Green Dot. I put 20 bucks in the card and tried to add it on PayPal. It asked for my personal info, so I was like, "Well I can't fill this out because I'm not 18 yet." So I requested for a refund. Guess what, one month later and still no check in the mail. I would take down their company if I had the power to. They're really that desperate. If you are reading this complaint, then you must have a similar reason. Do you know how angry I am about this? Being scammed like that.

The reps were not clear about the fees when I got the Green Dot card for a family member. Basically, $.95 per month maintenance, plus $4.95 every time you add money, plus $4.95 per month to avoid ATM withdrawal fees that are usually $3-$4.00 each for every withdrawal. So, if you are adding, say, a college allowance of $250.00 per month, the fees are over 6% per month. If the allowance is $100.00 per month, the fees are 16% per month. Plus, the card did not arrive until two months after it was promised, during which time, the fees were accumulating, even though there was no card to use! I am reporting to BBB.

I have been using Green Dot for business and personal reason for many years. And although as with all credit cards, there have been occasional problems, and their customer service is pretty awful. I have found the card to be reliable and extremely useful. I reload at Wal-Mart, who has their own GD card under the name Wal-Mart Visa. I purchased the premier account from GD a few years ago to increase my transaction limit, and I have often had over $2K on the card. But I think the best thing has been that if the card is compromised, which happened a couple of times, I have gotten credit from GD. And then I have simply abandoned the card and bought a new one.

Green Dot has pissed me off considerably over a snafu called by a slow USPS and just bad information, which I think in all fairness, and I’m being nice in saying this, boils down to poor training for their reps. I had wasted time on a phone with a woman who pissed me off telling me, after what was going on two failed attempts to send me a personalized card, that it could only be resolved by repeating the blocking of the new card I thought I was waiting for and sending me a new one. I never used the card I had received, thinking it was blocked. The woman on the phone said it was and she had me believing it was the first card that was sent to me - I thought delivered late and blocked. She even said it was blocked when I asked her to reconfirm that so I could cut the card up. It turned out I was lucky not to cut it and I called back to speak to a supervisor.

I was trying to cancel a charge on my card that was in pending status. I spoke to a CS rep who I could barely hear and understand about the issue. I told her I wanted to stop the charge because I need the money back on the card. She told me that they couldn't stop the process because they already put the money aside for the withdrawal even though it is in pending status. I said that, "It's not right that you keep my money when I don't want you to." She said that I could do a dispute once the company gets the money. I said that is what I don't want to happen. I think it is ** when you can't speak to a CS in the United States and also they can't stop a charge from completing. I told the CS rep I am cancelling my money ASAP because that is very unethical. I would not recommend anybody to get a Green Dot card because they are thieves and liars.

Green Dot called my 86-year old mother and talked her into giving them her social security check. She is 86, has dementia, and cannot hear. She no longer does her own finances, as her mind is not good enough and she does not understand finances anymore. We have spent hours on the phone, talking with Green Dot, trying to get her money back. If there is a recording of their conversation with my mom, I would love to hear it and to see how confused they probably made her. I think they should not contact elderly people like my mom, because they do not understand. My mother still does not have her social security money for June. It is hard for her.

I purchased several cards for different family members in different states. Because I frequently reloaded the cards, this scamming company closed all of the cards without contacting me to find out what I was doing. I am aware that fraudulent activities happen, but none of mine were. This was the fastest way to get money to my family for food, gifts, gas, paying bills, or emergency money. Because of this, some of my family's utilities were disconnected and my daughter in Florida is dead. I wasn't able to get her food and medication. She had no help, no food for four days, and had pneumonia. They put her in a drug-induced coma, and removed life support after 6 days. She would have been in a care center for the rest of her life if she survived. Now, I found out that my son-in-law has been reloading her card to pay the insurance, but company says there is no money on card. I can't get any information from you, folks.

My problem has been resolved and I used my card late last night.

I got the card on 6/2/2012. Today is 6/07/12 and I still don’t have my money. I feel like I’ve been scammed. I’m an angry customer. I am a single parent. I am out of work and Green Dot has taken my money. All I hear from Green Dot is they are sorry; all I hear from my two sons is, “Mom, when will be the lights going to be on?” Thank you, Green ** Dot.

I was robbed in February. My wallet was taken along with the Green Dot card information (PINs for three different kinds of cards were taken along in the wallet). I reported it to the police late in March. My mother sent me some money through Green Dot. I went to retrieve the money in May and found out that there was not any money. I called the company and found out these transactions were made not by me: Skyway Amoco ($62.00; ATM), Cardtronics Lpc ($62.50), and SNAX ATM ($63.00; three ATM fees at $2.00 apiece; ref. **).

I told them that utility overcharged me. My money was refunded but they (Greenstiff) closed my account. No notice even. I got punished for my trying to resolve a clear overcharge. Now after several calls to Greendot, I don't even have funds for dinner tonight and medication, etc. And to think that I got the card for security and convenience. I am flat-busted and disgusted, and Greendot most definitely can't be trusted. They betray the public's confidence and commit unethical practices in the guise of policy and procedure. I'm suffering for no wrong.

I bought two Green Dot cards for graduates from Walgreens, different amount on each card and clerk did not differentiate on card sales slip numbers did not match. I called the Walgreens store and they said to call Green Dot. Green Dot said I had to register the cards to find out how much on each card. That wouldn't work as I had to give my SS# (and that is the worst part of this little story). I ran out and bought two gift cards for the graduates and I was stuck with Green Dot and out a pile of money. I registered the cards and was appalled and disgusted with the amount of info they had to have before I could register the card. Oh yes, the "customer service" person clearly learned English yesterday. Welcome to out of the US call center.

Some have a card in my name and they won’t tell me how and when this happened. I have never had a green dot card before today and I called the police and they said that if the funds are being put on the card, how is it fraud? So now, I have to wait until the morning and try and call them back and see what is going on with my name. I have never had a Green Dot card before today and I found all this out. I am very upset.

I'm upset. I got this card as a gift. After fighting online, I called the company and was told my address didn't fit what was needed. After 20 minutes, I was disconnected. I guess my friends just wasted their money. What a scam. Do not buy or accept.

I went to activate card through service center and they informed me that their form could not read my address - there was no field for a suite number longer than three digits so the card was declined and refund check would be sent to same address that their form could not complete. So guess what - no refund of funds on card. They have no way of putting a correct mailing address on refund check once it's declined! Free money from suckers who purchase this card.

Green Dot is a ripoff. I was gotten for $2,323 on April 15. My card was stolen, I called them as soon as I noticed my card was gone. I was told that my card was charged $2,323 and the charges were pending, so I had to wait until they posted so that I can do a dispute form. I was told that it will take 10 business days for me to get my money back and that I would be getting a call back. No one never called me back, so I gave them a call back. I was told that my dispute was denied now. I'm just out of my money, I just don't know what to do. Help!

I bought this card for my daughter who went to Alabama to help the people affected by tornado to rebuild their houses through Habitat for Humanity. She activated this card before she left for Alabama and was able to use it once at the airport. That was the only transaction that went through. After that, all of the transactions were denied at restaurants, pharmacies, and Walmart itself where we bought the card.

This card is a waste. I used this card and it was declined. I will never recommend this card to anyone again. I will not purchase this card again. Green Dot needs to go out of business. They have no customer service skills and is useless of a company, no customer relations and don't have the customer's best interest. I will make sure they'll go out of business.

I drove two hours to buy a Green Dot prepaid credit card so I might buy some items online that I have waiting for me via eBay. When I got home, I attempted to activate the card online and was declined. No reason was given and all it said was, I would receive a refund check within ten days, there is no customer service. When I called, I am forced to enter my card number and then re-told that my refund was sent. I can’t even speak to one person as to why this is, so the items I have on eBay are sitting there and I have to wait for a check from Green Dot in which I have no clue I will be able to cash and then wonder how I will get those items off eBay. Green Dot is lacking in any customer service and has lost a customer in me forever.

I called to change address to a new address ** Paterson, NJ 07505 and representative at Green Dot put in wrong address to ** Paterson, NJ. There is no such address at ** in Paterson. I am disabled and get my funds every month deposited to my credit card to pay my bills and need my card to do them. Representative at Green Dot advised me that they are not able to change address until 30 days has passed. The error was made by Green Dot, not me and I should be able to change address due to Green Dot’s error.

On April 4th, I made a purchase with my Green Dot card. After the order was placed, I realized that the amount was incorrect. They corrected the issue and recharged for the correct amount. So I called Green Dot all last week and this weekend originally for the the credit posting back that was showing pending on my Green Dot account. Every rep I talked to told me something different. Well, based off what they said, it should have posted on the 16th. It didn't.

I've been calling since March 26, 2012 so they can send me my refund check. I keep getting the run around and everyday it’s a new story. I would like to be told the truth about when I will receive my money. It has gone on for several weeks and they have already sent me 2 checks and want to get ready to send a third. I would just like to receive my money as soon as possible. Thank you.

Fraudulent Cards sold at Lithia Springs Walgreens: I purchased two Green Dot MoneyPaks yesterday evening from our local Walgreens since Walmart no longer carries Green Dot cards. The first MoneyPak was for $40 and the second was for $100. I got these MoneyPak cards off the end isle where all of the gift cards are sold and paid for them at the register. When I left Walgreens, I was sitting at a red light and scratched the back of the first card to go ahead and transfer the funds to my prepaid Amex Card, but all of the numbers under the silver tab seal (which had not been tampered with), where blacked out. I immediately scratched the second Moneypak and the same blacked-out numbers were there. I turned around and went back inside Walgreens and was told by the manager that the blacked-out numbers is a security measure put in place by Green Dot, and that I could transfer funds within 60 minutes of purchase.

We keep getting calls from Greendot - MoneyPak saying that if we put $500 on a MoneyPak card, we will win $10,000,000 and a C class Mercedes. We have gotten no less than ten calls and one was at 6:00 a.m. Why should I need to spend $500 to win $10,000,000?

I received a Green Dot card as a present. The person who gave it thought he was buying a gift card. I couldn't use it, I had to register it. When I called the operator, they told me that I have to give all my info including social number. Instead, I went to the nearest internet cafe and registered it using different info. The card stopped and when I called back a supervisor by the name of Venus, she said that I could've registered it without the info but now it’s too late and there is a check with the wrong name and wrong address going out. Then she hung up on me. Do not waste your money with these people. They don't care. All they do is rob you with little charges and when you have a probe, they hang up.

I called on Sunday and let them know that someone else used my Money Pack card number. They tell me one day and I called on that day and they gave me a different day. So I try to use my Wal-Mart card and it was blocked. So I called them that night and ask them why my card was blocked. They said they want to see the receipt. I called the next day to get the fax number. They told me since I was the one that disputed to Money Pack, my card will be closed. So they gave every excuse in the book about my card and it was not true. I asked to be transfer and stay on hold. The customer service person got on the phone and said I'm trying to get someone in the higher dept. I’m so unhappy with this company on how they treated and handled the call.

I have a pre-paid Green Dot card setup with direct deposit. I did not get a replacement card ahead of the card expiration date. I called Green Dot and they had no information on whether the card was sent to me or not. They said they would send me another card. I requested express delivery via FedEx. On 3/9/2012, 9 days after my card expired, I made this request. I saw the $19.95 express fee plus $4.95 card replacement fee appear on 3/12. I did not receive the card. I called again on 3/19/2012 asking for status. The CS person, who was obviously overseas, said he could not find a tracking number for the card and that it was sent regular post. He told me to call back on after 10 business days had elapsed.

I went to reload card that we bought yesterday which worked fine. I registered it as soon as we got home and had put $500 on it. We used it fine to pay Geico. Today, I went to reload it at CVS. The manager took my money and got an error saying that there was an error loading the account. The manager called Green Dot and told them what happened. The lady on the phone told the manager and I that they will have to investigate what happened to the money that I just gave the manager to reload the card. I am pissed. They gave some lame excuse that someone will investigate and call me and it will take 10 days for them to send a refund check for the remaining balance on the card. But they have to wait for the investigation and someone to call before they can see what they will do about the money I was trying to reload to the card.

Okay, today, 3/20 at 9:29 pm. I uploaded $200 on my Moneypak. For the record, up until now, I've never had an issue with Green Dot. I use them only for my eBay purchases at the Rite Aid on Oxford Ave. in Philadelphia, PA Store #00552. All is well. I get home to pay for my eBay purchases but I was also going to upload a part of the money on my Green Dot debit card. So, I uploaded $140 on my PayPal to cover the purchases. That transaction goes through fine. Then, I try to upload my money online and it says my Green Dot card has a zero balance on it. I try it on the phone and again, it says there is no money on the card.

I requested a refund of my Green Dot balance for $86.00 and they are supposed to mail a check 1 month ago. It's still not here and there are a lot of complaints on this company. Now I'm worried I'm also going to be scammed like these other people did.

So I bought a card and, separately, a Moneypak to reload it. Activating the card online presented a few hassles and hiccups (saying a field was empty when it wasn't, etc. ) but then I finally was logged in to my new account. Then I go to add the Moneypak balance, I got error message after error message. I called their customer support to find out what's going on and I am told essentially that because I registered the card online, I was not prompted to activate the card as either a temporary or refillable card and the online default is, you guessed it, temporary, i.e. non-refillable. This doesn't make a bit of sense, honestly. Why would you not offer the same options to your online customers as your phone customers?

I had my IRS tax refund direct deposited into my account. Somehow, it triggered a fraud alert and they froze my account. I was told to provide verification, including a notarized letter that the money is mine and I did. The account is still frozen. Not only are they withholding my tax refund, but when my paycheck is deposited tomorrow, I won't be able to access that money either. I live paycheck to paycheck. I've called the fraud department several times and they say it will take 10 working days to resolve the issue. This is insane!

A week ago, there was a security block on my account. When I called to find out what was wrong, I was told they needed to verify my Social Security Number and ID and would need copies of my Social Security card and ID and have them notarized from both my wife and I and have it faxed. They were also asking me to get the I.R.S to inform them that they did indeed send us the money. But when I made realize how absurd that even sounds, they dropped it, which make me think that they are just making up thing as they go along. I was then told it would take 10 business days to resolve this. I find this unacceptable. How would they feel if all their money was on hold for 10 business days?

So my dad bought me a MoneyPak card. Like the usual, I would log into my PayPal and add the money. But for some reason this time, they wanted my name, address and social security. So I put that all in and then they told me my information wasn't correct which indeed it was correct! So they told me I wouldn't be able to add funds to my PayPal using a MoneyPak card. I'm like **!

Cancelled card for excessive loading of funds. Evidently, the company that charges me $4.95 per month and $4.95 per load has an ethical issue with me doing this more than 3-4 times a week. They froze my funds and informed me I had 12 days to use my money on card as they were canceling my account.

Today, I purchased a MoneyPak card and tried to upload it to my Paypal account. However, this failed. Apparently, my Social Security number isn't enough to prove I am who I am, but I needed to place a lot more than just that: First name, last name, address, social security, phone number, etc. However, something above was wrong. I tried to contact MoneyPak where they gave me the number to Paypal, who gave me the number back to MoneyPak because it was clearly their fault. I talked to an agent (once again) and spoke to a supervisor, who was completely omnipotent and was above everyone else as the head of the department. Making no attempt to even help me, she started to sound like a machine and repeated the same things over and over again. In turn, I got very agitated.

This is a very important message to Green Dot cardholders and future cardholders. I suggest you not to affiliate yourselves with this company, because they are a waste of time, and don’t provide good service. Personally, I have gone to a store that had to do with Green Dot products, and purchased one of these cards, and was told to register online. The very first time I tried doing it online, their website will not accept my social security number, and figured maybe I typed something wrong, and then I read that it was sold in stores and you had to put money on it then register it after 60 minutes online, then you have to talk to an operator. It would then send you to a specialist to finish the registration.

My 14-year-old son purchased a card and went to activate online. He was unable to do so . He called the customer service number and was sent a refund check. The refund check was misplaced and found after the 90-day expiration date on the check.

On February 17, my stepdaughter Jessica's federal income tax return was deposited to my Green Dot card. On the 18th I went to retrieve more money from my account to give her for her return as my card has a $400 ATM and $400 teller limit per day. On the 18th of February I found that my account had been "blocked" by Green Dot.

I purchased a Green Dot prepaid credit card under false pretenses which was no fault of the misinformed clerk. I was under the impression that there were no min. or fees. I bought a $25 card that wasn't activated until today, 3/5/12. My balance as of this date is $6.20. I was misled/lied to by Green Dot (the one time I was able to get a person representing Green Dot). I cannot talk to a person since then to cancel or whatever. This is one of the best schemes since Bernie Madoff. An attorney is expensive and it was only for $25. It is the principle (or lack thereof) that counts. I would advise anyone with half a brain to stay clear of this company. A regular C.C. is wiser than this set-up.

I closed my Green Dot account well over a year ago. I cut up my card and threw it away. I had a refund coming from a company for $400. They accidentally put it into the cancelled card on 1/25/2012. I only know it was a Visa card ending in **. It was supposed to be part of a down payment for a used car. I don't know what to do or how to get it back. I am sick and mad about all of it.

On February 9, 2012 someone stole my debit card numbers and made several unauthorized charges totaling $1200. I immediately reported my card compromised and they closed the account and reissued me a new card and said I had to wait until these charges post in order to dispute them. I waited and they did the investigation and never responded and closed my account. I then called Green Dot and they said I filed a false claim. Huh? No. I have two children and I can’t afford to be at a loss for my money. This is so unfair. They would not release to me any information used in their so-called investigation. They were telling me I made the purchases and it was in my name but clearly it wasn’t. I need extreme help. This was my income tax money that I fear I will never see again. The police refused to take a report.

I purchased a Green Dot MoneyPak card from Rite Aid yesterday, February 21, 2012, At 8:56AM, from register #5, in Syracuse, NY, for $310.00. I paid $4.95 for the MoneyPak Green Card. I scratched off the back of the Green Dot card, and the numbers from the card that is needed to be able to use and deposit money into my account came off, and the number was unreadable, and the card was useless. I explained to the Rite Aid manager, Eric, and he called Green Card to explain the card was a bad card, and I needed a refund. The Green Dot MoneyPak representative said they will get my refund on my card in 4 hours. When he called Green Card, 5 hours later they stated that their representative called and verified that Rite Aid had given me an instant refund, so they needed to start an investigation, because I stated that was not true.

I loaded 3 Green Dot cards. The money is gone before I could even register. How do I get it back? I am desperate. That is $1,000 in total. When I called CS at Green Dot, I was transferred twice, and put on hold for over an hour. Please help.

I had a similar experience as Sherri in Elgin, IL. I didn't get my money from an ATM, because it broke down mid-transaction. The withdrawal appeared on my account, but no money was actually issued. I called Green Dot immediately, to report what had happened. The first representative said, "don't worry about it. Once the ATM shows a discrepancy, the ATM bank won't be able to complete the transaction, and the funds will be reversed". That was six days ago. I called today, to see why $400 is still pending, and the representative said I would have to wait ten days for the ATM bank to reverse my funds, or file a report with Green Dot. Meanwhile, I am totally without funds, and nobody seems to care. I can't go to work. I can't pay my bills. I can't do anything.

I signed up with Green Dot after purchasing the card at a Walgreen's on or about 2012 January 31. Per the website, I was supposed to receive the permanent card around the 12th of February. The 14th of February arrived and still no card. I called them and they stated, "Wait until Saturday. If it has not arrived, call us and we'll ship you a card overnight." I called on Saturday (18th of Feb) and got the runaround. The lady I was speaking to said it was mailed out and I should wait and hung up on me. Not being satisfied with that answer, I called back and did it in Spanish (one of four languages I speak). The Spanish speaking operator was more helpful than the one I had in English, which I had a hard time understanding and she explained to me that on the 16th, they had canceled the card and was shipping a new card out and it should arrive around the 1st of March. When I told her what I was told about overnight, she stated yes, they could for a fee of $22! I asked about the balance that was on the temporary card and I was told I cannot use it because the card has been blocked. "Sorry for the inconvenience," and the call was terminated by them.

There's a security block on my cards (cards were unused while I was hospitalized). Green Dot automated system say my DOB is incorrect and I can't get a human response to clear up the matter.

I took money from an ATM, but the ATM shut down stating that they were out of money. I contacted the bank where the ATM was and they said I had to work it out with Green Dot. I contacted Green Dot and they said I have to wait 10 days for the bank to give them the correct information. Only then can I dispute the $400 error, which will then take another 10-14 days, to get my money back in my account.