Green Dot Prepaid Cards Reviews

Despite stating that you can load your tax refunds to the card, they don't stipulate that it's only permitted during "tax season". I tried to electronically deposit mine late in the year due to unforeseen circumstances and then had to wait even longer to receive a paper check.

I cannot get my card to work because Green Dot has the wrong date of birth for me. Cannot get anyone to talk to just get the system because they cannot verify my DOB. Same with the online system. Does anyone has a Number where you can talk to someone? If you take it back to the store can they help in anyway??

I purchased a card and the wrong social was entered during activation. Tried to fix the problem and was told the money was gone. The number on the card, you cannot actually talk to anyone. I had to communicate via email which was numerous emails to get told to contact my local police to file a complaint. I would not be given any money back. I asked to speak to a supervisor and was told the funds were used and there was nothing that could be done. The card never left my sight. I just feel it is so wrong to let a company stay in business who takes money from hard working people. I do have a corp number 1-866-652-4611 **.

Some years ago, I began to use a thing called the Walmart money card. It became an important convenience in my life, making small purchases, especially on eBay, and related kind of things. Lately, Green Dot bank has stolen my hard earned money, and otherwise has acted like thieves, and thugs. Sometime back, I had some sort of problem registering a new temporary card. The next day, I found - frighteningly - that they had blocked my temporary card. They said that I could not reload the card, nor, could I convert the card to a permanent card. Also, that I could only make purchases, but that I could not have access to my own hard earned money.

Was told by customer service that there was nothing they could do about the $175 transfer to the Green Dot Card which showed no funds. My bank said they sent it and it was deducted from my account. It looks like my money was stolen. NO HELP.

Tonight I purchased a Green Dot prepaid Visa card from the store. It was for $150 to pay a bill online. I liked using these because the scammers can't get more than there is on the card. Well I went online to activate and before I was done filling out their crap the $150 was already charged to a company called Hippr in Middleton, MA. I called customer service to see why my card was not working and they told me my money was gone because there's a site that looks just like theirs that I went to and they hacked my card. If the activation site is on Green Dot then how do they activate it before me?

Sept 24, 2015, I went to the dollar store and bought a card and added 155.00 on it. I activated it and it wouldn't let me use it so I called them. They said they would refund my money just send in copy of my receipt and card. Well, the next day I called they said they didn't receive it. Well, I present the information and they said give them five business days. I called back Oct 1st, 2015 and they informed me, "I gave your card number to someone in Alabama". Have no one in Alabama that I know. They said they would not be returning my money even though I had receipt and card. I was done the same way a yr ago as well with 100.00.

I have used Green Dot for several years and have not experienced the mess with them that I am going through this year ever. I finally got my tax return after waiting all year and they sent it back saying that they don't accept tax returns after June. Are you kidding me. I have several bills and a late house payment that I was trying to pay with that money. I was already upset that I had to do an amended return and it took so long. But when it finally goes through they send it back. I'm done with them and I'm telling everyone I know and posting it everywhere for people to not use them for anything.

I just wanted to say that I will never be using this card again, first and last time. I can't believe that you have to put your money in a card and can't use it until two days. I will make sure the people that I know don't ever purchase this piece of crap card.

ON SEPT 25, 2015 I USED MY GREEN DOT TO PAY ON MY AUTO INS. It was sent to the wrong company. The transaction was cancelled within 15 min of running my card. The company cancelled the transaction immediately after the issue was found. I called Green Dot and spoke to several rude folks. They was inconsiderate of others and can't hardly speak English. GREEN DOT never sent the payment, but now I have to wait to Oct 6, 2015 to get my money is such a joke. I've used Green Dot a lot but this has done it for me. When you ask to speak to a supervisor, they tell you they don't have one. I feel if you wanna keep customers some things better change. Green Dot acts like we work for them but in all honesty we pay y'all. It shouldn't take 12 dang days to get my money back.

I bought my 2nd Green Dot card on 9/18/15 to pay my cable & phone bill. Between my fiance & me, we've probably had 6 or 7. No debt or overdrafts was the draw. But not until this last time on 9/18/15, have we ever had an issue, besides the hidden fees/charges. I put $100.00 on the card, plus their fee of $2.95, then proceeded to register it online, since the sticker over the card numbers said I had to do prior to use! So I did that, all info included (address, bday, ss#, etc), waited the 30 mins before using, as instructed after my REGISTRATION COMPLETE! So tried to pay phone bill & declined! Waited 15 mins tried to pay cable bill, GUESS WHAT! F'IN DECLINED! AGAIN!

I bought that Green Dot card from Dollar store and when I asked them about the card there is any monthly fee, they said "NO." I get the card and I used it online and 2 month later I tried to use it again and I was remember I have money on it, they was taken $5.95 monthly fee X2 times 2 month and my balance was negative. I have to do my order online in the same day. I talked to customer services, she said she can only take one month off since I didn't know there is monthly fee. I agreed, so I went back to Dollar store. I had to reload the amount of the money I need and I add one monthly fee which is $5.95. That stupid customer service, she forget to take it off or maybe she ignored me and the money I loaded goes to the $11.90 and I don't have enough money to complete my order.

I reported my card lost on 9/19/15 and automated phone service said 2 weeks for delivery. I called back and spoke to a person. They were supposed to expedite the card for $14. So I could get my paycheck on Friday direct deposit. Never happened. Called Wednesday and found this out. Was hung up on twice by supervisor. Spoke with their customer service on the phone and via emails. I have continued to try and work with the company and further confusion. Told me to buy another card and transfer money from the other account. Cannot do that. Original account blocked until I activate my new card being sent. Sent me a card and had it deactivated before I received and reissued another that I will not receive until next week. I never authorized another card. The rep didn't want to overnight one to me. Afraid my direct deposit from work would not go through. Deposit on there. Still keeping my money.

My boyfriend purchased Green Dot Gold temporary card from 7-11. He put $130 on it. When I went to use it, it kept declining everywhere I tried to use it. I call the 800 numbers on the card and the receipt, it's asking for the card number and last four digits to my social security number. I don't have for this temporary card. I don't have another number. Every 800 number I call ask me for the same thing and then says goodbye and hangs up on me. I have not been able to get to a customer care representative to even get a replacement card that works.

My son bought this card from Kroger - added $94 to it. He came home, activated and then tried to purchase something online, it declined. So when we tried to log in on the website it denied access. When we called the number for Green Dot it took several calls before we ever were able to speak to anyone. When we finally got Randall who would not tell me his last name, he said he could not tell me his last name! Really? You have our money and work for this place but will not tell me your whole name! I am contacting the BBB, agency of fraud, and I am contacting an attorney to try to get a class act suit! Please email if you have been scammed by Green Dot, so that I can give the attorney the information. I am disgusted that this place is taking everyone's money and is being sold in so many stores that we are suppose to trust! DO NOT BUY THIS CARD.. if you have not already!!

I purchased a Wal-Mart reloadable Debit Card and have used to make purchases at Wal-Mart and the Wal-Mart Gas Stations. I have had trouble with the card on more than one occasion. I called the customer service number on each occasion and was not treated as a customer should be. It is the worst customer service I have ever had with any business. The manager at the store tried to help me with the 1-800- number on the back of the card get assistance. The manager could not get any assistance either. The manager told me she was sorry someone sold me the card because she would not have sold me the card because of things like this.

I purchased a Green Dot card to keep my debit card off the web and still be able to make online purchases. I didn't have the card a day and there was an unauthorized charge on it. I called them and they told me to wait two weeks and then file a complaint. I got the name of the company that supposedly charged my card and I called them. They immediately fixed the problem and attempted to put the money back on my card... But instead I find out that Green Dot canceled my card without me asking or knowing about it and now they can't even put the refund back on the card!!! Again I am waiting two weeks for something in the mail... Urgh!!!!

We had to cancel our card to stop a transaction that we didn't authorized. My husband got paid and we can't access his pay because they locked our account without our authorization. They don't let me do a wire transfer to my local bank either. Very ridiculous people; they can't give me a number for the actual "Bank". So here we are having to wait 2 weeks to be able to access our money because we have to wait for a new card. I guess we feed the kids water and bread even though we have the funds. Very mad.

Real Rude Customer Service...Robin id #**. This gentleman literally would not transfer me to a supervisor or give me the corporate number... They are having me wait 2 months to get my deposit back just from a rental. I'm going to eventually cancel this account and go to Accountnow.

Please do not get a Walmart prepaid visa. They are holding $2,500.00 of my money due to what they call "suspicious" activity. I emailed them the receipts over a week ago. Everyday I call in and get the same runaround. They say they didn't get the email...then they find the email...then they say it will be ten business days while it is reviewed. The ten days starts over again everyday. I am going to have to get an attorney to get my own money back. They also hang up on me. Due to this situation I will NEVER shop at Walmart again either. It's the Walmart symbol on the card. I spend over two hundred dollars a week at Walmart and have for twenty years. No more. I will go somewhere else and pay more.

First off, if I could give this company no stars I would do so. This COMPANY IS A COMPLETE RIP OFF. My father, who is mentally incompetent bought this card from Dollar Tree today and added $120.00. My Father called customer service, and tried to activate the card, but couldn't because of 'technical difficulties'. He was immediately transferred to customer service "WHICH SUCKS", and they told him that they did not know why this was occurring, but he could register his prepaid card online; he asked me to please activate it online and I did so.

We got a prepaid Green Dot WalMart card on Monday of this week for a rental truck. We put down the deposit. When the vehicle was returned the company released over a hundred dollars back to the card on Monday. Yesterday on Tuesday I called Green Dot. The lady said she put in for the money to be back on the card today. Even gave me a reference number. Still no money today on the card.

I purchased a Green Dot prepaid card and loaded it with 200 dollars three days ago and everytime I try to activate it it says my card is invalid. Can't get ahold of anybody so they basically stole my money. Tried to return the card from the store I bought it from and they said they couldn't do anything about it. So now I'm stuck with a prepaid card that I can't even use and my money somewhere that I can't spent. Green Dot is a ripoff.

There is a pending charge on my account by a company that stated they did not charge my account. Green Dot holds steadfast to saying that they have a policy of a 10-day hold for the merchant to collect the money and if they do not, then they will return the funds to my account. I stated that I have documented proof that the company is not collecting the funds that are pending and that should be proof enough to return the funds. I told Green Dot I have a choice in my banking and the response is "Sorry to hear that." I will return to traditional banking services. Green Dot you've lost another customer. Customer "service" does not exist with Green Dot.

I purchase a card at my local Walgreen. I loaded it 20 mins after that I called and tried to pay my car note, no money on my card. Where is my money? Green Dot has giving me the run around about my money. If someone out there who can tell me who I can speak with about it, I have sent documents proving I brought the card. I have yet seen my money. Call green dot I get the phone hung up on me connected to this person that person. I am a single mom and I don't got money to give away. Something need to be done.

I have my Social Security pymt. direct deposited to my Green Dot card. It has an accumulated balance of over $7,000. I called GD to ask how to transfer the bulk of the balance to my bank account. I was told the max would be $2,500 per day (with a fee of $9.90). Immediately after I ended the call, I received an e-mail that my card had been cancelled. When I called, I was told a new card had been issued and I would not be able to withdraw funds until it arrives in 2 weeks. This is obviously a scam to keep me from withdrawing my funds now, when I need them.

Okay so I bought a Green Dot prepaid debit card from Dollar Tree. I loaded $39 dollars on it to use for an online purchase. I had to give them my name, address, date of birth, social security number, phone number, address, etc. which all seemed overly excessive for a card I planned only using only once maybe twice. Plus I found out I had to pay a stupid monthly fee to use the card and get another one mailed to me. So I called the customer service number and told them I only wanted to use their card once and use the remaining amount later with no fees. They handled my request fairly well. Still it seems a little shifty to me that I have to give out all that personal information for a card I plan to use once or twice then cut up.

I bought a Green Dot card because it was supposed to be an easy way to pay bills and make purchases online. After going through a 25 minute activation process because they could not validate my card info, I go through a whole waiting game. I finally talk to customer service who try to tells me about their VIP program and right after he has the nerve to tell me "okay so I'm gonna go ahead and enroll you into our VIP program"!? I was like "wait what!?!? Did I say enroll me? I did not give you permission to sign me up!"

I purchased an item online from a website and after many attempts no reply or package. I contacted Green Dot to help me on this matter because I pay extra for purchase protection on my card and they told me no. They do not help my situation and fail to explain what they protect. And to top it off my money is gone so I close my account.

In April I got this card debit visa from greendot.com. I was not told about the fees or the company charging you for not using it. We're in sep and I have to pay a small bill I have. I put in $20.00 and I got charged $5.00 for service fees in which I did not know about. So I go home and call to check if the $20.00 was complete in the card! As I heard that the total amount I only had was $8.01. I did get upset because it was my first time using it.

Purchased a loadable card and attempted to activate and set up permanent card. Person I spoke to was in Mexico and did not have command of English language, totally screwed up info and was most frustrating to deal with. Customer service is a joke and go out of their way to screw you around and when you get angry they just blow you off. I have Mr. Steve W Streit (CEO) home address and email and perhaps a late night call or multiple emails will get his attention. I doubt that he cares as their overall rating is the lowest it can be. I will not let this pass, I will legally get this CEO attention.

I was overly excited about starting our Christmas Shopping. So I went to the Dollar Tree & purchased one of their Green Dot cards and put $150 on it!! I get home and activate the card with my personal information including my social security. Tried to use the card online & my payment was declined. So tried logging in with the account I just made & it tells me my information is invalid. After being on the phone for the past hour with Green Dot & Dollar Tree's corporate office I'm told that the card is registered to someone else & I have to file a police report!! WTF?!? Are you serious?? Sooo I'm mad as hell!!!

I purchased a green dot/Walmart pre-paid money card to pay a bill that was past due. Since it was a holiday weekend I could not pay cash in the office before the disconnect date. When I tried to activate the card online, (only option), the website said the card # was invalid. When I tried to contact customer service it was almost impossible to reach an actual human. After several attempts to solve this matter amicably, the "solution" they came up with was to send a check for the loaded amount. The problem is now I have to pay a late fee for the utility and a reconnection fee. Do not use their products. Eventually you will regret it too.

I purchased a Walmart prepaid card, loaded $500 on it. Received permanent card and could not register. They said numbers don't match. Cannot talk to anyone. Finally got Walmart to get someone on the phone, they said they would send me a check in 2 weeks. It's been 9 weeks and no money. Don't trust Green Dot!

Bought card and couldn't use, it just took my money. File police report. Just bought card, activated it but no money.

Loaded money on Green Dot card I purchased from Dollar Tree. Registered and immediately went to check and when putting in social keep getting invalid entry, same thing when calling... and then call disconnects. Sent a online request, was called 2 days later but keep getting the run around. Here is a number you can get through with - 888-267-9419 option 7. Don't let Green Dot get away with this.

My husband bought me this card as a gift. When I called to register the card they told me I had to give them my personal information before they would authorize the card for use (name, address, phone, SS#, birth date). When I refused to comply, they would not authorize the card. After being looped several times I was told that I could get a refund but it would take two weeks plus there is a monthly service charge for using the card.

The card didn't even work. It basically took my money and I can't even get in contact with the company. DO NOT BUY.

I purchased the card. Half hour later I attempted to register it and was told that the call is invalid. After several circles with supervisors and the call center I was advised that there was nothing that they could do and I will get a refund within 2 weeks. So If you were going to buy one of these cards don't do it when you're in a tight situation. I was stranded and my money was on the card.

I purchased a Green Dot visa card at Walmart. Open package, and registered it online. Told form sent. Checked balance and was told invalid card or SSN. Went through corporate (call/email, verify Iocation, card blocked with someone else name). Told I could not be refunded as they could not recover funds.

My husband and I have been with Green Dot for 7 years now and we have had great support from this company. There was two time we had unauthorised use and both times they refunded our card immediately.. The other time was only 6 days ago and we lost the card somehow. We called Green Dot and got fostered service within 10 minutes. That was on a Saturday. We told them what happened and they put a block on that card and told us they would send out a card on Monday and it would be expedited and that we should receive it within 5 days. My husband gets direct deposit and we also had bills to pay. I know the 5-day timeframe was really good but of course we were still concerned... Well today our card came FedEx.. Everything is taken care of now. Thank you Green Dot..

I purchased an "online purchases" card from Dollar Tree and loaded 75 dollars on it with a one dollar fee totaling 76 dollars. I thought it was going to be more or less like a gift card. Went home to register it. Entered personal info like my social security # (thanks to the patriot act). I thought to myself "What did I get myself into." Logged in it said my money was still processing and I knew I couldn't make any online purchases immediately. The next day it was still "processing". I decided to close my account and get my refund. With one click it said account closed. I talked to two different online clerks who said my refund check will be sent to me in two weeks.

Green Dot locked my card because they may have seen suspicious activity on my card. I told them that no one had my card but me. I told them that I had bills due today. I didn't have any food. Could they please unlock the card so I could withdraw it and close out the car? I begged with tears in my eyes. They want to charge me $15.00 to expedite services or wait two weeks. Well, our stomach and bills won't wait two weeks Green Dot! I begged and you all were so mean and nasty towards me!!! This is my hard-earned money for my child and I. I sweated for my money and they won't give it to me. Green Dot, I will never ever do business with you again!

I purchased this card from Dollar Tree and put $100 on it - I logged in to activate the card. I was not able to get to step 2 once I logged in my information. Then I was not able to use the card because it was not activated. I have not been able to talk to a person to help deal with the issues. Every number I called has given me a recording and disconnects me. It will not allow me access to the account and says my identification is incorrect, the last four digits of my social are incorrect and the card number is also incorrect. If anyone has any suggestions or was able to contact a PERSON for assistance please let me know.

I purchased the Green Dot card a few days ago. I loaded $370 on it and when I went online to register it, I messed up the information and now when I go to order something, or pay in a store it's declined. I know the PIN # but it won't work. I tried to refund but when I try it hangs up on me because I put the wrong birthday and I don't remember what I put. I really just want my money back. I need it very badly or else I am going to die. I am not happy with this Green Dot at all. You can't even support me with good customer service and give me an actual person to speak with instead of an automated robot. I will not be using Green Dot ever again and I am having a horrible experience with it right now. I just want my money back that I worked hard for. I don't not recommend to anyone to use Green Dot. Please stay away from them. They will rob you just like they are trying to do to me right now. I want a lawsuit against them.

I purchased this card because it said it could be used nationwide which is not true. I tried to place an order on the internet and it was denied. I called and was told it would not work in that country and several others. Beware if you are planning to travel abroad!

Bought a prepaid card and put $20 dollars on it. Called to activate it and asked if I could use card at ATM to take cash out and also to pay bills over the phone. Was informed I could so I went back to 711 put $400 more dollars to pay car note and the bank wouldn't allow me to use this card because it's considered a prepaid card. Fine so I go to take my money back off my card and I can't.

I reported a card stolen. Requested a new card to be sent to me. Called the next day to have it expedited. Later this week called to make sure I was still getting it and they told me I never called to have it expedited, so I demanded they send me and expedited card free of charge. Got a Green Dot card in the mail today. I tried to activate it and it wouldn't let me so I called and they told me they cancelled that card bc I had another card sent and refused to just activate the one I had in my hand... Now I'm still waiting on the right card to show up... Their customer service is terrible... They need somebody that speaks English or at least understands English...

I ordered something from overstock.com, a company that I have done business with over the course of several years and several times. I have never, ever had a problem with overstock. I also ordered vitamins from HiHealth using my Green Dot card to make both purchases. The orders were placed on Aug. 14 after placing $100 on my card. A day later I received confirmation for my orders from both companies and the next day received the order shipping notices and tracking numbers. On Aug 19 I used the Green Dot card to purchase gas for my car and the card was refused due to lack of funds. Prior to this I had received a notice via email from Green Dot stating I had a balance of $32 and some change.

I got my first Green Dot card 4 years ago. I cannot have a regular bank account because of personal circumstances including domestic violence and fraud in my name. Anyways I get my school funds put directly into this card. Usually comes pretty quick which is good but customer service sucks. Anyways I had direct deposit posted to my account. They failed to tell me the card expired 1 week prior and they failed to send a replacement due to a system error. I asked for a replacement and he started stating I didn't qualify. After getting 9 different answers from nine different people in 7 different countries all who claim to be a supervisor, finally got someone to send me MY card. However it will be 10 to 14 business days until I can get the card. They have no confirmation or tracking number and I have no way to access the 4200 that is frozen in my account. ** Green Dot.

My husband and I traveled to Miami Beach, FL in July. We rented a car to drive down to the Florida Keys. We unfortunately used the Walmart Green Dot card. A $250 deposit was placed on the card. When we returned the car, we were told that the deposit would be released back to our card within 4-10 days. We felt that this was a bit long, but accepted those terms since we were not using a credit card.

Went to Walmart to reload our 1st Premier Credit Card using Green Dot as the company that loads the card with the money. Then went to the car rental agency to rent a car to drop off our son to college in Tucson, AZ. But the rental agency said funds weren't available. Walked back to Walmart and they verified the balance isn't reflected on the card. Called 1st Premier and they don't see the transaction at all or even pending. The financial manager at Walmart called Green Dot. Went through this crazy automated system which lead to nowhere. Emailed them and was emailed back an extension that doesn't exist.

The Green Dot Card is NOT a gift card, to be fair - it is for people who have difficulty getting bank accounts or credit. The Green Dot Card is meant to be used like your ATM debit bank account, often for purchases and some type of direct deposit that occurs at least once a month. It prompts you for the personal info due to they send a personalized card and you create a PIN #. If you do not plan on reloading, I suggest you activate appropriately, receive your personal card, then deactivate to avoid those fees. And yes there are people in America who still have bad credit and cannot obtain accounts, thanks to ex-husbands from hell. Some advice when purchasing products that have a lot of instructions, carefully read them. When Green Dot is used as directed, it is actually a decent product.

I ordered a part from Amazon using my Green Dot card. A few hours after they took the money I received an email saying my order was cancelled due to them not having the part. I noticed the money was not yet back on my card. So I proceeded to call Green Dot customer service. They told me I had to wait 7-10 business days to get the money back on card. So I asked to speak to a supervisor and was on hold for more than 30 min with them telling me that they couldn't find one. Which makes no sense since they employ 600 people.

Received a Green Dot debit card with $50 on it... Didn't use it for many months. Now it has a negative balance because they charge 6 bucks a month just to have it. Do not buy this card as a gift. Do not buy this card at all. SCAM SCAM SCAM to steal your money. Period. Just read the countless complaints... S C A M.

On August 5, 2015, I purchased a Visa Card at Walmart through Green Dot. I was not able to activate it by phone or internet. I took the card into another Walmart to see if it could be used or opened. It was not, I was given a special number and talked with Green Dot. They assured they would send a refund expedited by FedEx. I have not received. I call today 8/10, they gave me a bogus website/email to send a copy of the receipt to. I put $350.00 on that card and have no idea what has happened to the funds. Between Walmart and Green dot, I have not gotten any satisfactory settlement this.

Yesterday I transferred some funds from one card to another. I received a confirmation email and everything so I'm thinking everything is ok. Today I made another transfer using the same method and received the same confirmation email. Only this time I check my balance. Funny thing is that the transfer I made today posted on my account but the one I made yesterday never even showed up. So I call customer service and ask about it. They saw where the transfer was made but couldn't explain to me why it didn't post. They end up telling me that I have to wait 11 business days and it "might" post to my account or it "might" go back to the account that it was originally sent from and that I would have to try the process again. WOW! Great job Green Dot. That's how you make a customer happy.

I put $161.00 in a Green Dot card the other day and activated it yesterday. I tried purchasing items online and it says not authorized. I went to Dollar Tree where I got it and they say they can't return my money back. Supposedly Green Dot sends you a check but the address isn't correct so how am I getting my money? I'm angry and I'm going back tomorrow but seeing the reviews writing a letter won't help. Just give me my money back from the register or I'll be contacting the local police.

I got the card because I didn't want to use my credit card on internet and it was to use overseas. When you call in for declined purchases they ask for last 4 digits of card only to be told it's not a valid number. So you must put in 4 numbers again also says it's not valid. So you are asked for all 15 numbers and another security question. That's the only way recording will let you into your account. So it's every time you call in.. Then you punch correct number for declined purchase which robot tells you but hard to understand. I called Saturday and they assured me it could be used in other countries.

I was traveling with my sick wife and put my last 160.00 on my Green Dot card to get a hotel only to have my card declined. I contacted Green Dot and was told they took 122.63 from my card for a dispute 2 months earlier they said. I lost. I was told I would get the money back after midnight and never got it. I called them and they now said I was not going to get the money and that no one ever told me that and that I was a liar. I ended up sleeping in my car with a sick wife after driving 10 hours. I was transferred 9 times and treated very rude. The original dispute was because a hotel I had made a reservation at overcharged me. I provided Green Dot a copy of the hotel's summary showing they had refunded my Green Dot card but Green Dot said they never got it. They are crooks and very rude not to mention they flat out lied to me.

I bought this card as a gift for my fiance and now my fiance gave it back because they asking us for our address, our ssn#. And I asked them why and they gave us an attitude. So please if anyone wants to buy this card please think twice. This card is like a nightmare. You can't speak to anyone unless you enter your info.

I bought a Green Dot Visa at Walmart to use for Direct Deposit. I followed all the instructions. My direct deposit was in review for three days. Then when I called they said it was sent back to the sender. You have to wait 2 business days before your employer even receives. I seriously recommend that you do not use Green Dot for anything. It is a scam and a rip off. Please do not use them and spread the word. Now I have bills due that I cannot pay on time because of Green Dot. This is so unprofessional. Then when you call all they keep saying is "I'm sorry." Save yourself a big headache. Wish I would have read these comments before I chose them.

I purchased this card at Walgreens 4 days ago and put $140. I tried to register it and the first time I tried to process my info, it didn't go through. Then it said cards invalid. Went back to Walgreens, they couldn't help me and they called them back for them to keep saying technical difficulties and to try in 24 hrs. Over and over again I've been trying but I get nowhere!! I can't even ask for a refund without the message technical difficulties and it hangs up. They say try registering online later so I did… It says cards invalid! I emailed customer support and nothing yet. This is unbelievable. I don't even know what else to do. I need my money!

Purchased card from Everything's a Dollar store and used online for purchase. My account showed I was double charge so I called the customer service at Green Dot and was told it would take 10 days to check it out and to call back. The rep also automatic canceled my card as I had reported a "fraud." I had a small balance left and they were supposed to mail it to me. Never received a refund or the balance left on my card. When this company forces your card account to be closed, you cannot ever talk to another representative of the as computer will not allow your card number access to a live person when you call back.

I ordered something online and decided to cancel it and the seller sent the money back but it wasn't on my card.

I had my pay direct deposited into my Green Dot account. Before my deposit hit my account Green Dot allowed someone to debit 252.00 dollars out of my account without my approval. When I called to dispute this transaction they told me it would take up to a month to even get an approval or non approval for the dispute. They also cancelled my card not giving me time to get the remaining money out. I was left with absolutely no money and had to wait up to 10 business days for a new card to access my money. Currently still waiting for a card.

I'm mad with y'all. I can't get in contact with a employee and y'all done put a block on my cash and I may not move in my house now. I need y'all to contact me ASAP at **.

It's overwhelming to see how many people have had similar experiences with Green Dot/Walmart money card freezing their account and holding their money hostage. Some--many actually can't pay their rent and face eviction and nothing is being done about it. If you would like to join in on getting a class action lawsuit going, comment on this post. I've never done it before and any advice on how to do it and who to go thru will help.

When I bought the Green Dot Card the card description was not very clear. I got home and opened the box realizing it was a credit card. I couldn't return it back to the store bc once you purchase a credit card it's final. I called customer care and tried to activate it so I can cash out my money at an ATM. I was told that I wouldn't be receiving a personalized card in the mail due to "issues". So I asked for a refund and the representative said it would take 2 weeks for my check to come in the mail. Everything went well that is until I never received my check.

I bought a reloadable green dot master card and loaded it with $70 dollars. I knew it was a reloadable cards. I wanted it to buy thing online but then I saw that it actually required my SSN and I am not really comfortable sharing my SSN everywhere. It asks me for it so I looked up online to check a way to do it without giving in my SSN, unfortunately, I didn't find anything that could help me with this so I ended up calling customer service (866-785-6963) and clicked the number 2 which is usually for refund. After accepting the conditions, I was able to speak with a real person and ended up getting a refund to weeks later thru the mail. I recommend this for everybody who is having difficulties with this company.

I've been with Green Dot 3 years. Recently, they put a block on my card "suspicious activity". I called and talked to them and all they had to say is I have to wait on a replacement card. There's nothing they can do. How can they just put a block on someone money without calling to let the person know what’s going on? I am now waiting to receive my replacement card in the mail. I don't and won’t recommend anyone, green dot is a bunch of bs. They played me after being with them for 3 years.✌✌✌

Purchased a green dot bank prepaid card at Wal Mart for my son's trip to Canada $100.00. He is 17 and does not have a credit card, I thought this would be a safer way than him carrying cash. I was told by the checker that he could use the card immediately, after going online to activate it.

You can never reach a live person to talk to it's frustrating. I want to cancel a card that I never requested. This sounds shady and their system requires your social security number. Very scary.

My daughter and I purchase a Green Dot card from Dollar Tree in Michigan. The cashier said we could use our card right away. Nope we couldn't. Bought this card July 14, 2015. Still can't use the card. Call customer service. Never could get a live rep. Just a recording which was a joke. My daughter work hard for her money not for some scam to take it. I'm demanding our money back. I'm writing the Better Business Bureau. Beware. Green Dot is nothing but a scam.

I purchased a Green Dot prepaid card on 7/9/2015 from Wal-Mart. I attempted to activate the card immediately after I loaded $258.12. I called 1-888-280-8273 the activation number listed on the front of the card. When I called that number, I was advised that I have an invalid card number. I attempted 6-7 times, same message. I attempted to reach a customer service representative, and no luck with reaching one. It kept routing me through the activation automatic system. I returned back to Wal-Mart. No more than 10 minutes after leaving the store and attempting to activate the card, and the manager of the store was not willing to give the refund, since the card was loaded already.

In the past week, I've received two unsolicited cards from Green Dot. They have different account numbers. I've never purchased a prepaid card of any kind or applied for a Green Dot card. There is no way to talk to a person when you call. They want your card number and social security number, which I refuse to give. Through their website's "contact us" page, I was able to request that the cards be blocked and canceled. My credit report shows no open accounts and there is no indication my actual info has been stolen or misused. I believe Green Dot is a scam. They send out cards which you have to activate in order to use their customer service. Avoid this company. You can see from all of the comments here that they are untrustworthy and have very poor service.

I purchased a prepaid visa from cvs. I loaded $70.00 onto the card to make an online purchase. The card states on the front that I could use the card immediately after purchase. I tried to purchases the online item that I bought the card for but was declined on both accounts. The visa rep JAN ** told me the merchants had refused the transaction but this was not true. Does not make sense. Jan later recanted that it was visa that had denied the transactions. He suggested that I use the card not what I had purchased the card for but I should buy groceries with it. How dare these SOB dictate to me what I could purchase with my money? I had to give all my personal info to register the card and had no choice since they were holding my $70 hostage. They admittedly sell personal info including DOB, name, and address, and social security number to outside corporations.

Absolutely nothing. Been on the websites for this one thing for over 3 g...D...hours and I am pissed. They're show their atm machines not the thousands of others nearer. But this ** there is/Was nowhere to put a pin # so you could withdrawal. A by of your cash at any atm!" This is ** once /If solved. Never again will I let them have one cent.

I am beyond frustrated. My card was compromised on 6/2/15, which left me no choice but to cancel my card. They were going to send me a new card within 7 business days... ok that was fine. I was told to call by 6/16/15 if the disputed amount was not returned on my card... so I did. Well they refunded the money, no problem, but the card they sent me I could not activate. Now mind you my original card was due to expire 07/15... so I figured any new card would have a 2 year exp date... NOT THE CASE. So the REPLACEMENT card for when they closed my original card cannot be used. I call and they say well a NEW card will be here by 6/23/15... WHAT???

My wallet was stolen at an amusement park along with my pin number and social security card. I contacted Green Dot and they cancelled my card and they asked me to file a dispute. The money on my card was for me to move. After calling everyday to check the status of my dispute, on the 5th day it was denied because they said the thief did not attempt to change my pin. So who's going to change a pin when they have it? Smh. They are no help. Now I can lose everything because of them. No help at all.

I purchased 2 Green Dot cards to use on our vacation. I had no problem using them. However, they did not manage our charges well and allowed extra charges to go through. We ended up with a negative balance. I called to pay the negative balance and I was told that I would be charged a fee to "reload" the card. I do not want to continue using this card, I just want to pay what we spent. I will never use these cards again.

Wow, I have been waiting for almost a month for some money to be deposited into my account. It finally came today. As I looked online at my account, transactions started happening that I wasn't doing. I called the bank. They said my account has been compromised and they put a hold, cancelled the account and told me that I wouldn't have access to my funds until July 8th, as they issued new cards for me. I told them I need that money today.

Called Green Dot to have another card sent to me. They had to ask me security questions...so they go into my public records and ask about my ex-wife and the age of my cousin who happened to die 20 years before. So I asked to speak to supervisor...they wouldn't let me.

Like most people that have already complained here my experience with Green Dot has been beyond frustrating. I purchased it at the Dollar Tree and from everything that the girl did she said it was ready to use. I tried to use it later and NOPE didn't work. So I went online to "activate" it. WHAT A JOKE!! You put in all the pertinent info and it says "Your information did not match an account on file. Please try again." You do that multiple times with the same result. I realize now when the girl at the counter was having problems "loading it" she must have filled in bogus info because she didn't ask me for a pin or ss#.

I purchased a Green Dot card at Wal-Mart, specifically for a plane ticket. It was run thru 6 times & wouldn't work. Since I hadn't "used" it, I called & told them to cancel & asked how I could get my money back. Was told by supervisor, who sounded like the customer service person that it would take 2 wks! That must be their stock answer to everything. 2 weeks! Wait for your new card, 2 wks!

This Green Dot Corp. is a terrible service. Ever since I got this card through my job, I've had issues with my money! I'm to my breaking point and I would like to know how to contact the better business bureau. I need to speak to a human, never do!

I bought a Green Dot card along time ago for my son. Used it one time for Xbox live funds. I put some money on a couple days ago and was asking why it was in funding status for such a long time. The first rep actually disconnected on me, I don't think she knew how to speak English. I work in a call center and know exactly what that means. So I call back while trying to remain as polite as possible. Finally someone picks up and tells me every month I had the Green Dot card and did not use it, I was charged 5 dollars. So when I put the 100 dollars onto the card I apparently had a -80 dollar balance on the card. I thought It was 5 bucks every time I put money on the card. Nope found out the hard way. Thanks Green Dot.

June 11th 2015 I attempted to pay a bill but due to Green Dot the card was declined so I used a different card. Then when I checked balance online both cards were debited. Called to have charge cancelled so I had access to MY money for other bills due. The phone rep repeatedly gave me canned answers and said they couldn't refund the money until June 23, 2015, 12 days from charge. I asked for a supervisor and the rep kept denying my request and my request for a good phone number to call to get resolution. After 36 minutes I was put thru to a supposed supervisor who denied me MY money until the 23rd. So I guess it is standard practice of Green Dot to STEAL customers' money. What are my legal rights if a BANK is stealing from their customers?

Put 50 dollars on Green Dot card. Spent 12 dollars. The card stop working, can't get any information from Green Dot, they keep hanging up on me. Sorry ass.

My son received one of these cards as a gift a few months ago. We tried using the card at Barnes and Nobles today only to have the purchase be declined. The cashier tried swiping the card multiple times and even typed in the number on her register but still nothing. When I tried calling the number on the back of the card, it asked for my ss#.....ummmmm, since when did checking a balance on a gift card require a person to give up their social number. So, immediately a red flag went up and I was then determined to talk to a real live person. My attempts to call the 1-866-795-7597 number were useless.

My income taxes were sent to my card after I had called them on the 7th of June to make sure it was still active. IRS said my money would be there on the 9th and when I called they told me that they received it then sent it back because they said they weren't accepting my taxes cause they were outside of the tax season and they didn't have any money and to contact the IRS. I'm furious. Then they told me they weren't accepting taxes on Green Dot anymore. They should have told me that on the 7th so I could make other arrangements to receive my money. I should have known better after last year cuz I had money taken off my card and transactions I didn't make. It's a terrible card. Don't get it. It's a rip off.

My child received a $25 Green Dot Gold Visa for her 11th B-day. We assumed (as well as the purchaser of the card) that we would simply register it just like a normal Visa gift card, she would spend the $25 and be done with it. Red flags waved for me when I made the "call" to register and it asked for a SS #... Ummm, I think not! I have done what everyone else has done (according to the reviews) and have had no success getting in touch with a live person to explain my situation. When I select the refund option, it takes me back to the registration and prompts for a SS#.

I bought a refill card at a local CVS, I put $400 on the card to pay a few bills. When I left the store they had told me my card was already activated. So I called to make a payment, and they said my card was declined. I called green dot, they told me to go back to the store and get a refund. CVS said they DO NOT REFUND through green dot. I went around and around with this for almost a month now! Someone please help me get my money back. That is $400 DOWN THE DRAIN!!

I bought a Greendot card and was scammed. And while being scammed, I could not reach anyone personally and was not able to get anyone to cancel my card I put $180.00 on.

I attempted to reload my card and after several attempts the associate in the store said she was unable to do so and suggested that I call customer service. When I attempted to log in I repeatedly got a message the card number was invalid then I got in. Same issue entering my SSN. At that point I knew the system was wrong. Needless to say I still have an issue and there is no way to reach someone to help resolve the matter this after 48 hours in spite of the fact I have money on the card. The absence of a dedicated customer service team/number is appalling and a disgrace to a company like Green Dot. Broken system and no easy communication forces me to say take your business and hard earned money elsewhere. You'll never get the help you need - not here that is.

I was hung up on by one of their employees: Have a nice day click! Don't waste your time with these clowns. Take the reviews seriously. PS hint: you don't have to offer up your actual social to activate your card. It's just for reload purposes. Good luck.

I called customer support cause I was concerned about charges on my account that I did not make. After being on the phone with them for over an hour they advised me to go clear out my account but I told them I would be the one to close it. Apparently they went ahead and closed it and when my payroll check was deposited it was not made available to me. They said it could take up to 2 business days to be returned back to my employer and that there was nothing else they can do so I'm stuck with no paycheck and they have my money with it to go nowhere.

Saturday I received a email from Green Dot telling me that there has been some "suspicious" activity on my account and I needed to call the number on the back of the card so I did, but all I got was a machine telling me that I needed to spend the money on the card or I would lose it and that I couldn't open another account with them in the future but I have a MasterCard with them. So I called for 2 days trying to get a human and finally after 3 hours I finally got a hold of someone and all they did was transfer me from one rep to another and another without answering any questions. The last lady I spoke with told me they would send me all the information in the mail but yet they had the wrong address. I told her I have the right to know what this "suspicious" activity is. So put me on hold for 20 mins and never came back so I hung up. So I still don't know what the problem really is. Green Dot is a bunch of crooks.

No they are not good, they're horrible. Ok, so I went down to Rite Aid and bought a gold Green Dot Visa card for $23 so I could get a game DLC. I activate the card and try and use it on there but it won't let me. So I try it on Amazon and it won't let me. This is **. I'M so frustrated I wasted 23 dollars on literally nothing. It says it's invalid. Don't ever buy one. It's **.

I had called them about a double charge on May 22nd, 2015 from my cell phone provider. I had called my cell phone provider BEFORE I contacted them to make sure that there was NOT a double charge from them. They agreed no double charge. I contacted Green Dot and again we get foreign customer RUDE service people. They told me that the double charge would be on my account til JUNE 2nd, 2015 TO PROTECT ME? Haha... this company I have used for over 5 years and lately their service has been terrible and the customer service reps they have are just low cost cheap foreigners. I will move my service now to American Express.. HATE GREEN DOT. DO NOT USE.

I had 2 different accounts with them for over 5 years, where 1 had direct deposit. I contacted Green Dot in April 2015 regarding a card I received in the mail with my name that I never requested & was unassociated to my accounts. To get info regarding the details of this they requested several documents from me that I faxed 3 times & mailed certified letter via US post office to be told each time these items were never received, to later have this company decided to block my good standing accounts due to "so called" suspicious activity, when I've complained & requested managers. Now when I call to follow up with their fraud/investigation department when I enter my card numbers recording comes to say account closed and that I could never do business with them. Yet I've only been trying to find out why this card was received and to why my accounts have been blocked because of it.

5/18 called balance inquiry. Balance stated that I had $221.+ on card but could not use card when swiped-- $0 balance. 5/18 stopped at Walmart in Palm Coast for inquiry-- $0 balance. 5/18 called customer service rep. Stated that I should be able to access partial amount on 5/19 but that remaining monies would not be on my card until the 26, 29 or 30th of the month. 5/19 inquired on acct at ATM... still at $0 balance.

Are you kidding me? Please be accurate and fair with my comments concerning Green Dot bank?! These guys are worse than the worst of any kind of crooks out there on the streets. Now you could looked all the way down at all the reviews in here. I had to quit I could I was at it for a good half hour and I didn't see not one good comment about these folks. So why is the government and the Federal Trade Commission and whatever entity that oversees these kind of things has not put them out of business by now is beyond me.

Absolute disaster to deal with. Had an ATM go down during a transaction and the money was withdrawn from the account. Called the bank it happened at and they reversed the charges and I called them to let them know what happened. Money was credited to my account the next day and after I withdrew the money they posted a fraudulent second charge with no approval code on it. They could not give me the code now. The account went into the negative. Impossible for a prepaid card, they are now holding my child support payments against that amount until it is resolved. They admit it is an error but will not credit my account for two weeks and if it does not I have to wait an additional month.

When I purchased a Walmart Visa card Green Dot sent me a voided check that was associate to my account. On the check the routing number was correct but the account number was wrong. When a Government Agent tried to Deposit a large sum of money in my account it did not post to my account. So the money just sitting somewhere. When I call the bank to see if they could track the money down they stated it would be a few days and they would call me back. This is a large sum of money. They made the mistake by putting the wrong account number on the check. I want my money today. I hope I get my money.

Added money to my Green Dot debit card based on the option to add money via Green Dot on the PayPal page. Tried to do it including calling Green Dot which promptly says it's now part of PayPal. Called PayPal who says they no longer accept money for payments via the Green Dot Money Card or Debit Card. I wasted the money I added to the card plus the $4.95 charge. PayPal now only accepts money from their PayPal Money Card. Thing is even though they have a list of who carries the PayPal Cards I couldn't find it in three different stores I went to today. Bottom Line; AVOID AT ALL COSTS USING GREEN DOT MONEY PACK OR THEIR DEBIT CARDS.

My husband and I have both had cards through them that were compromised. They made the excuse that we had bought something over the Internet and someone got our card numbers. But we do not have the Internet. I just talked to them today. I have to wait until the 19th to file a dispute because the charges are still pending and had to pay extra to get a new card in 5 days or else I had to wait two weeks. I need this money. In December it happened to my husband and after two weeks we called back. They never filed the dispute and we had to start over. Please don't use this card for anything other than an immediate payment need!!!

They stay taking my money of my card every month. When go to swipe my card it’s less money than what I put, Green Dot are rips off. If you VIP customer your money shouldn't be off your card. That's my money I put on there for me to swipe not for me to upload my money and card and y'all straight gaks half - now I could just kept my money in my hand.

Green Dot placed a block on my card after my taxes were loaded and will not release it. I submitted the required documents on their site https://www.greendot.com/verify, it says successful. I have done this 4 times now, and they say they haven't received them. What can I do? They have over $4800 of my dollars and I can't get anywhere. They keep saying 2 business days, yet after 10 days of this still nothing. I have read on multiple cases with this happening, is this legal? I really need help I'm off work due to a medical problem and this was to help and my kids until I can go back.

After buying a 8.95 a month card and loading 500 dollars on it. Used for not carrying cash around. I almost put another 1k on it. Wow lucky did not. ANYWAY used it for 3 purchases and the 4th GoBank claimed misuse of pin. Hahah. Then they closed the account. Well when you close the account, guess what - you can't talk to a live person anymore cause no one recognizes your numbers. Nice. Anyway after more than 25 attempts, GoBank says they can't handle my problem. I STILL HAVE 400 + ON THE CARD, my money. They said contact Green Dot. Haha. That's the 2nd have of this joke for a company. I'm now more than 200 emails into trying to get my money back. They requested receipts from Walmart and all the info about the original purchase which I provided weeks ago. Geez, what a joke. Think they will ever get it right. They got me going in circles. Cust service, what a joke. I’ll never buy a card like this again. By the way, today is May 3. I bought the card April 17 and now they still have over 400 dollars of MINE.

They trying to keep my refund I had loaded on their card due to the fact I was a victim of identity theft. Other people had cards in my name and I did not know ok. So they told me to upload my id on their website to make sure it my funds did that ok. Week later have not got my funds so they tell me to fax id information to verify they are my funds ok. Letter from irs with whole dollar amount id ss card birth letter light bill other government ids even a ticket from police and after they got that they cancelled my card so they trying to take ppl money. I got my taxes on 3-25-15 and it ain't reach my hand yet. They need to get shut down!!!!! and sued.

I cancelled a transaction with a company trying to charge for a membership that had been cancelled 2 weeks prior. I called GREEN DOT to dispute the charge, and the person I spoke with said the "policy" of the company was to cancel card immediately, and send a new card/acct number. I told her that I did NOT want the card cancelled because I had other transactions ordered before the dispute, that had not been completed. She assured me that those transactions would be honored. THIS DID NOT HAPPEN. When I called to find out why the outstanding charges were NOT honored as assured, I was then told, again, about the "policy" of immediate cancellation whenever a dispute occurred.

Poor service from unknown country. 3 weeks ago I called to notify green dot of a $20 charge. I notified the charger and they agreed. I wanted green dot to know. They canceled my card. Sent me a new one? Sent to Kansas. I live in N.C. Green dot said they would now overnight a card to N.C.? 3 weeks still no card. Created new account at a real bank. Wanted my money transferred to the new account. Can't do that? My is direct deposit. I have no access to my money. 3 weeks no new card. Wtf..

First off, when I use a debit card to pay a bill, I do expect that they will pay it in the time they agree to... not 2 days late, causing my utilities to be shut off. I call their customer service, they document in writing that it will be paid, document it as paid... and yet... it is not paid. The customer service cares nothing about the consumer, they tell me it will take two business days to fix... meanwhile I am left without power in my home. Then tell me it will take up to five days to cancel the payment and get my money back to me. I think they essentially borrow the money without the consumer's permission. I have a copy of a printed receipt from them accurately documenting the date the bill was to be paid, I tried to upload it and it would not let me.

Someone got the info off my card online (somehow!!!). Called to get it fixed and Green Dot gave the runaround and said there was nothing they could do. They called and the companies provided my online info so I must have done it without knowing so they said the case was closed. I called the companies myself and they refunded the money, no problem...??? Incompetence is not an excuse, they're suppose to keep our money safe, that's what we pay them for right???

My daughter purchased one of the cards only to find that money was being taking off the card without her knowledge. When we reported it to Green Dot they gave us the runaround. This company should not be able to stay in business with all the complaints it has against it. They are total rip offs.

This company is terrible. Made a deposit on card. Called to make a purchase with card. Told not enough funds for purchase so went to reload yet again. Card declined. Couldn't load, had reached load limit. Prepay cards never have a limit, up to 1000 can be loaded. I had put 40 had negative balance paid that. Called visa green. Got 5 times. Not one person I spoke with spoke English well, very broken & kept repeating the same thing over & over. No real straight answers just around in circle. Then all of a sudden there's a security block on my card.... What? In the 5 times I had talked to visa employee from 2 pm until now almost 11 pm was I told any issue. So let's get this straight. I keep paying fees but can't use the card? "Oh ma'am," the woman ** says "it's fixed you can use it no problem now." This is ridiculous. Absolutely not OK way to run a business. This company is a joke & avoid the green dot visa prepay card at all costs.

On March 31 2015 I put in for a lost card. Spoke to representative, gave a change of address. I Was told if I wanted the card they could FedEX for 15.00. I feel this is very poor customer service on Green Dot part. Representative put incorrect city. Green Dot Card not received.

Do not ever use this card. If you want a refund they hold it for 10 days. Amazon gave me a security code to release my funds and Green Dot said they cannot do it. (I have never heard of a bank not being able to release funds with a security code) The lady at customer service and the man were rude. They give you no supervisor to speak to. They are from a different country and talk too fast, it's insane dealing with these people. They keep your money to collect interest in their accounts...Plain and simple. That's why all of these people are having problems and getting their tax returns.

I was the victim of a scam which use the Green Dot Debit Cards. Call Green Dot customer service line could not get a hold of a live person. The automated system does not have an option for live customer service and keep hanging up my calls even when I was choosing the lost and stolen cards selection. Finally, after so many hang up calls and finally, I was able to trick the automated system to transfer me into a live customer service. The person hear my problem and issue, then said he have to transfer to the investigations department and instead of transferring the call, he put me on hold, and boom, hang up on me. I call again and was "transferred"/hang up three more times.

I received my "Green Dot" card in the mail equipped with my name on the front. *Bunches of delight* I went online to open it multiple times /correct info and my good old pal "no luck". My next thought was then, "It must be a tech misfire" (who needs that kind of thing when it comes to finance) you know?! Then because they didn't provide a phone number that would allow a phone call, online I returned & called the number in order of activation. I entered all of the correct information multiple times...again, and still haven't been able to open it so I can obtain my earnings. All in all this card has left me with simply put...a royal tease and no royalties. Thank you, Green Dot. To be continued...I think lol.

My husband received their card in the mail and he has NOT requested one! I've been trying to call the company and all I get is the recordings, and no matter what I do, I can't get through to a human to have them cancel the card. I even tried the GetHuman website and others for a way to get to a human and not the machine. No luck! There's something fishy about this company and judging by all the complaints online, no smoke without a fire.

Received a Green Dot prepaid card in the mail today. It says "Here is the personalized card you ordered online." I did not order any card online and the last name on the card is not the name I would use on any type of credit/debit card. What is this? A scam? Heard something about a scam going on regarding Green Dot prepaid cards. Do they have my information? Anyone know anything about this?

I've had a Green Dot card for 5 years. I've never had a problem using it to put money on it or taking it off. I forgot card which I usually load at cashier instantly. Bought a 500 reload, went to load on card. It said it was invalid. Contacted customer service, explained I just brought the reload a hr ago, she said I would have to fill out a complaint online which you send copies of everything. Well did that several times. They kept telling me something different and giving invalid emails and fax numbers. This happened November 2014 and I still don't have my 500.00.

I bought one of their cards at the supermarket just to use once for buying something on eBay. Got back to the office - thought it was activated like the others I have bought by the cashier. No, it was not. I had to register on line which took forever, giving my social security number, the works, after which I tried to purchase something from eBay. EBay does not take that card. Went to Walgreen’s. Bought something that I later found out malfunctioned. Took back the item for a refund which they put back on the card, only to find out that Green Dot will be holding the funds for over one week before I can get access to my funds.

My friends wanted to buy some things that were only available on sale online, and 7-Eleven was out of Visa Vanilla Cards (which I recommend as a replacement to these), so we bought a Green Dot Pre-Paid Visa Debit Card. In order to use it you need to register it online, but it asks for your Social Security Number. I didn't feel safe putting that out there, so I decided I wanted a refund. (A bunch of places said that Green Dot is unsafe anyways). So I went back to 7-Eleven, but I couldn't return it without my receipt, so got it reprinted and called the number for refunds. Once I finally got a "specialist" on the other end, they said they would send the money back in TWO WEEKS. So now I'm waiting for some money that could be refunded over PayPal or something. So if you don't want to give away your Social Security Number to a sketchy website, then buy a different card.

I received a Green Dot Prepaid Debit Card in the mail without having applied for one. I really detest having something like this happening. I do not need this prepaid card & from the reading reviews I do not want any dealings with this organization.

So, I have had Green Dot for about 4 years, never really had an issue with them. I've had my card blocked for suspicious activity, but one call and the block is lifted. Now however, I am going through something that is really pissing me off with them. On Saturday 3-28-15, I drove off with my card still in a US Bank ATM. The ATM took the card and the following Monday morning, the person that checks the ATM for cards destroyed my card. US Bank says this is their policy. That's fine...whatever.

I kept calling Green Dot telling stop sending card to Philadelphia, PA somebody up must had got my information. I finally got my card. Now they telling me I can't use my card till investigation over. I'm the victim. I did a police report, send it to them to proved who I am, who got the card in Philadelphia, PA took my money. I need to use my card to pay my bills. I'm in so much pain behind this because I kept telling them. They full of it. I will never tell anybody buy their cards. It was 2700 taking from me.

I purchased 2 Green Dot cards for $280. Each never registered, never activated, never got to make a purchase with these cards. They both were fraudulent activated not by me. I called Green Dot the end of Jan 5 7 days after my purchase to get nothing but 2 months of run around. I would call - get a reference number for research of the cards. They closed the cases 6 times with no contact to me. SD either they say they didn't get doc, didn't get docs and they were provided me the wrong email to send the docs to. End of March reopen again 7 time to be told now they deactivated the card one of them, and again are to contact me.

I had my taxes directly deposited to my green dot card. Same day it deposited they blocked my card for fraudulent activity. Said I needed to verify my identity. I sent them everything they asked for. Called to make sure they receive it. They did, 4 days later my card is still blocked. Customer keeps saying I have to wait.

I've spent over a week trying to access my money on the Green Dot card. Last year in July I rented a car from Enterprise a few times. I recently found out that Enterprise no longer accepts Green Dot in my area due to the fact that Green Dot was charging customers twice (Enterprise would run card when you rented car to make sure funds were available and then take the payment when car was returned. Green Dot would charge customer the first day and day car was returned for same amount). Now I have an $800 Bill at Enterprise which already throws red flags because Green Dot is a PREPAID card and I would have been declined the day I tried to rent the car...but because it was ran twice, the Bill went back to Enterprise. I'm now told I have $288 on my card but is frozen.

I inquired about disputing a charge on my card from a recurring payment that was cancelled. They said if I did that, they would have to invalidate my card and send a new one. I told them never mind. I drive a truck and would be gone 1 to 3 months and had no other way to pay bills. Several days later found they had invalidated it anyway. This left me out of states and in a big bind. Cancelled my account and have been trying for four months to get my money. They tell me they are sending it, to wait 3 wks. After 3 wks, no money. Call and the process starts over.

My card was blocked with no reason.

First off, I had never had a prepaid credit card before but I had been using Green Dot MoneyPak to send money to a friend 1800 miles away. One day I see the Green Dot Visa card and I figure that that would be easier and cheaper to send money. So I purchase the card at Dollar General and put money on it. First off I find that there were some websites that rejected the card?!? I hadn't expected that. Second off, and this is the big one, I put on $195.00 so that I could pay a large bill online. I put the money on the card on the 4th. Everyday you get an email with a balance and the next day I get one saying I have a balance of less than $30.00?!? I figure the email just hasn't been updated so I go to the website and see a charge from Walmart.com for $160.77 made the same day I had loaded the card.

Customer service is very complicated and rude. Cancellation and refunds you have to wait 10 days or longer. They don't care for trying to help you. They make up any kind of lie to get out of doing their job which is CUSTOMER SERVICE. Rating POOR.

I have a Wal-Mart Green Dot card and have had it for over five years and this year March 2015 after I added $1500 on it Wal-Mart blocked my card. So I called their customer service line and it was a pre-recorded message saying that I can push start to unblock my card but that I will no longer be able to load my card or use it for direct deposit and will not be allowed to receive another one because they could not verify my identity.

My tax refund was sent to Green Dot bank on February 9th 2015. They put a block on the card and won't let me get my money. It's been over a month and still no answers. I want my money and Green Dot corporation has done many of people this way with their tax money and it's not right or fair and I need answers so I'm reaching out to anyone who can help me with this matter. They have all my money and won't let me get it.

I bought a Green Dot card, put money on it and used my card twice. My taxes got deposited on February 24. Went to go use it that day to buy birthday presents for my boyfriend's daughters. My card was declined. I called the number on the back of the card and they told me that it was on hold until they verify my identity and to send a picture ID to the Website they gave me. I told them that my ID was expired and they told me that when I get a new one to take a picture of it and then send it to the Website.

A friend of mine has his Veteran's retirement check automatically deposited on a Green Dot prepaid card every month. He has had this card for about 4 years. The money was deposited on Feb. 28th and the next day, he called them to try to transfer some funds and they started to ask him some security questions and when he couldn't remember what the street address where he lived 4 yrs ago was they blocked his account saying he couldn't unblock it until he could verify his I.D. and of course he could do this online at such and such address. He doesn't have a computer so his caregiver called and they told him maybe they could fax it to this address. He tried. "No, you can't fax it." So he called back and they told him he could email it.

My card was used with no authority. They recommended to get a new card. They told me it would take 14 days. I said that was absolutely unacceptable. After a few minutes of arguing, she said they had fee for $15. I said ok, do it, I don't have a choice. She said card would be here in 5 days. NO. 2nd call again, 4 days. NO. 3RD CALL, NO RECORD OF FEDEX!!! FCC SHOULD FINE THE BUSINESS. THEY MAKE INTEREST ON MY MONEY THAT I HAVE NO ACCESS TO. Supervisor will take 24-48 hours.

I purchased a Green Dot card for my income tax return. They took all my info, sent me a card with my name on it in the mail with no problem, my tax return was deposited March 4th. I made one purchase then my card was blocked. I have since then sent in my identification of my west Virginia drivers license 3 times. They said it could take up to 2 days, this is day 3 and my card is still blocked. I have contacted a local news station to report this activity and have read the reports on this page and have noticed that it's not only me with this problem. So anybody in or around Martinsburg that has had the same issue should contact your local news station, don't let them think they can get over on us like this. Let's stand together and do something about it.

I had a refund applied to my card almost a month ago. Green Dot tell me they don't have it!!!

Let me begin by saying that because of Green Dot my kids are currently in foster care still. Had my 2014 return put on a card and the day it goes on they block my card for verification which I have sent everything and still there is an issue. I am at my wits end. I don't know what to do. I need this money for an apartment so my kids who are six, three and eight months old can come home to me. I am going crazy without my babies. These people are are very rude, they don't care because they know they have your money so they laugh in your face. My anxiety is through the roof. I'm just so upset and have no clue what to do. Should I call my attorney? I don't know, omg please someone help me. Please please I need my babies.

Long story short, I tried to use my card that was given to me as a Christmas gift in March. It was invalid every time. Couldn't even get into my account because it was the security code was wrong! This is how you solve the problem if you're going through the same thing: Call Visa and tell them to get you to a real person at Green Dot. They will try to give you a number to call or tell you they will transfer you to answer security questions. DON'T DO EITHER OF THOSE OPTIONS. Tell THEM to get them on the line. They will answer your questions. Also, found out that I didn't have $50 on my gift card because they had been taking out $5 a month for services charges! Outrageous. Hope this helps someone.

I had my card info stolen and wiped out. I was told by a sup in Asia that 30% of their cards get hacked and this happens. I have sent the info in six times and can never get someone in the USA. THIS COMPANY IS A SCAM. WALMART SHOULD BE ASHAMED OF USING THEM. SOMETHING HAS TO BE DONE.

I called customer service and ask them to cancel out my old cards from 3 years ago literally 4 times in the past year - every time they lied to me about it. Which is complete **. They never canceled any of them out. Well 10 days ago I asked them cause I wanted to make a dispute on a charge. Well the guy told me he will do it himself! I said “No sir, I want to do it not you. So I can use my own words!” I told him 12 times not to do it. He ignores every word I said and locked my account to where I can't access my 2,200 dollars.

Purchased a green dot card from my local CVS Pharmacy. I put two hundred and twenty dollars on the card and then tried to purchase something online my purchase called Green Dot support. I was informed that I could not use the card, the temporary card online. About a week later but I received my plastic card. I attempted to use it at a gas station it was declined. I called Green Dot support again and was informed that my account has been frozen due to suspicious activity. I asked if they could tell me what that was and they could not. I was told to fax their forms of ID to Staples, I was informed that they could not send a fax to the 800 number without putting a one in front of it even though I was told by green dot support that I could not include the one in front of the 800 number. I then submitted the forms of ID via email.

I upload tax money on a Walmart money card and the card some bs. I been calling these people at Green Dot for a week, they keep saying they didn't get my information. They bad business and they don't call and say ** and the killing part about it, I think it a spams, and am going to get me a attorney so I can get my money and am going to put them on the BBB because this ** is sad.

I'm 23 years old and I have a one-year old daughter that I work my butt off for everyday making close to minimum wage. I put all my trust into green dot card when I filed my 2015 taxes and deposited my refund to their card. But once I went to the atm and it declined my card I grew suspicious. I called the customer hotline and they told me that they needed a copy of my ID to verify my identification before releasing my money. I did as told and they said it would take up to 2 business days. WHY DO I HAVE TO WAIT 2 DAYS FOR MONEY I WORKED ALL YEAR FOR?!?!

So I got this GD card on 02/04/2015, my tax returned was deposited on Feb 13 and my account was "blocked", for unusual activity. (Later I found out it was my tax return) So I verified my identity and then after 4 days not 2, the block was "cleared" and was ready to use (by a supervisor). I went on my lunch & card declined for $3!!! I called them back PISSED off & then another IDIOT tells me I had to request a NEW card (replacement card) in order to use it again. That will take 2 more weeks so I can finally receive my new card!!

I got a card through them and let my sis use it then got a new one and closed both accounts and now can't open a new one. ** response why if you ask me.

Well as you all know I have the same story. Refund sent to card on 2/4/15 card blocked. Request to send info which was sent 4 times still a block. Now they want me to send passport or D.L which neither I don't have. I just want my money. Me and my family homeless. I just got married trying to recovery from all the money we spent. Will we ever see our money????

Approximately one month ago, I recently purchased a Green Dot card from a MoneyPak at CVS. I called & activated my card so that I could receive a permanent, personalized card. I spoke to a service rep that I would receive my phone in 2 weeks. I waited, but I still only had access to my temporary card as well as my regular bank card & cash. The rep I spoke to stated that the card was returned to them, with no explanation as to why. She then placed an order for a new card & asked me to confirm the address on file & even read it back to me, telling me that they would be giving me a new card in the mail & it would arrive in approximately 2 weeks. I asked if expedited shipment was a possibility; she said only if I paid $19 & I refused to cover those costs for someone else's mistakes. Nonetheless, I wasn't really in too much of a hurry at that time so I decided to wait.

I had my son and daughter in law's taxes federal taxes put on a walmart green dot prepaid card. The taxes were deposited on 1/30 but a block was placed on it immediately and we were unable to touch the money. After sitting on hold for almost an hour, we talked to someone that said it would take 10 because they had to investigate fraudulent activity on the account. We have gone back and forth with these people for the last 3 weeks. They closed the account and refuse to send the money back to the IRS saying they had to request it. IRS is saying that Walmart has to send it back because they accepted it. We are caught in the middle. Need to find a lawyer to take on this case, everyone needs to get together and sue their ** . If you’re a lawyer and would like to take on this case, contact me at ** . This is not right, they still have our money and we need it, we have 3 kids.

My sister had her IRS refund loaded on a Green Dot card. Her money was deposited and when she tried to use it, it wad frozen. She called and was told the same thing many of you are being told. They needed to verify her identity and it would take up to ten days. Thirteen days later, her money was still not released and Green Dot customer service started hanging up on her anytime she asked what was going on. She contacted her local DA and news station and both called Green Dot on her behalf. Green Dot released her money within an hour of the news people calling. So my advice is to call your news stations, get the word out nationally and let's see how quick the refunds are released. Good luck.

I loaded a new Green Dot visa card & have been trying to register it for more than 4 days by phone & internet. There's always a problem with their system. They won't let me talk to a supervisor, they hang up or put me on hold for indefinite. I can't use my money until its registered. I am so furious. Are they scamming us?

I submitted these documents at the first of February and again on the eighth of February 2015. I called after faxing the documents the first time and the person told me that the documents were received and that it would take two days to process. Two days passed and the block was not removed. So I called back on the eighth. I was told then the documents that were seen in the system before were not there and that I had to resubmit the info, so she gave me this email address and told me to submit and she assured me that it would only take 2 days again - I waited 2 days and no release. I have spoken to other people in your Indonesia location and I was told that they would have someone from America call me in 24 hours. I'm still waiting on that call. It has been 10 days since the 8th and I want my money. I am resubmitting my ID and SS card. And will be doing so every day until you guys respond to me.

On January 30 my text refund was loaded on my prepaid debit card which was $7114. I went to go use it and all of a sudden it declined. As shocked as I was, I called Greendot Card customer service number and was on hold for 54 minutes until I talked to a supervisor name VER employee number ** . She stated that there is a hold put on it because it was a suspicious direct deposit that I needed to fax in a copy of my ID and my Social Security card. I didn't told her that I have a expired ID and I didn't have my Social Security card that I would have to go down to the office and request one. She said that when I get my Social Security card that it was okay to fax my expired ID with my Social Security card. I did end up receiving it in the mail so I did fax those two items and she told me after they receive those two items it would take 10 business days. And that their investigation team will be calling me to up, lift the hold on my account.

I have had this card for almost a month and I have not been able to use it. Every time I try to use it, it declines. It says that I have $50 available but it declines. I even called the automated customer service which confirms that there is $50 available, but it also gives me a list of all the places it has declined due to insufficient funds! I tried to call and get it resolved with an actual rep, and all she told me was that a transaction actually went through a week ago. I told her that it never went through because Green Dot declined it. She told me that I was incorrect. I even asked, told her that if that transaction did go through, why is it not on my account when I log into Green Dot's website? She did not have an answer for that either, she just told me that the money should be in there the next day and to try back then!

I had my tax load to my Green Dot card but to my knowledge my card expired on 1/31/15. I call to let them know I need a new card and the man told me I had to call back the next day. And when I did the lady to me it will 2 weeks before I will get a new card but it my money deposit on there. I could order a new card by FedEx for $15 but when my money came on the card on the 2/3/15 they said they return it to sender but no they didn't. My money was still on there on 2/6/15. I talk to five people until one man finally got me a FedEx card order but that took 3 day to get a tracking number for so I still didn't get my card until 2/12/15. But now my money still on there - I can't used it or get it off and it's the 2/16/15 cause the bank call, told send my money back to them but they send cancel letter. For them disregard the first letter - they said they never got which I think is a lied. I'm tired and upset. I need my money for real!!!!

I applied for a card online and instantly received a temporary number from their website. I then contacted their customer service hotline so I could verify my name and address submitted to their website to ensure everything was correct being my intent was to direct deposit my 2015 taxes to the card. Also, I verified the checking account and routing number was correct to eliminate any errors, the CSR confirmed all info was correctly received on their end so I figured... there were no issues...WRONG!!!

Green dot also put a hold on my tax money. They said 2 business days and the hold would be lifted. It has now been 5 and still nothing. They will say anything they can to get you off the phone. They should be shut down. Why does our government let a company like this do business in the USA? They don't care about my bills or getting me my money. They have 9,500 dollars of my money on hold. I just read their ad and it says get your tax money faster and easier than a paper check. This is not faster or easier. The interest they are making having thousands of people's money on hold is crazy. Please call the bbb and the attorney general. Call your local news to investigate. This is the biggest scam around. They are liars and cheats. Everyone is a manager and no one will help. How can they send my ss card and picture Id to a company they don't have contact info on. It's all illegal. We need help.

I hate to inform you all of this, but I used Green Dot for my 2012 taxes and had to verify myself to release my money. It took about 3 weeks. For my 2013 taxes, they blocked the card again. This time I refused to send in any verification, especially since I did that the year before already. They sent my money back to the IRS who is now still "reviewing" my return. They got suspicious when it was sent back. I still have not gotten the money that was released February 3, 2014. I am honestly scared to file right now. I do not know if I am going to be able to file. I feel that if the IRS approves our money, Green Dot should have no right to take it from us. They do all this crap to sabotage our money. Then when it is sent back to the IRS, they begin to think it may be something wrong with us. I don't suggest anyone send their money to this company.

Green dot dropped the ball. Had a card expired 2/16... I.R.S. sent refund to card. Green dot did not accept the direct deposit. Now I'm ** out of Luck... Called green dot all day all they say is "TOO BAD." Suck it Green dot!

I am past pissed. I want my money off my card. I got card on February 2 and my money was put on it on the tenth of February, I called card to check and then they locked my card down and told me they would release in 2 days. This is day 3 and I’m getting angry by the second because I need to pay my bills and get stuff done and I’m moving so it’s been pure hell. I have submitted my license, what else do they need... a piece of skin?

I had the same problem. I have had my Wal-Mart prepaid card for 2 years now and always use that one for my tax return direct deposits. Now all of a sudden the card was cancelled due to non-usage. REALLY! When were they going to tell me this. Well of course my refund was scheduled to be put on that card on 2/4/15 but was due to be rejected. I emailed Green Dot and they told me it only takes 2 business days. Well they lied! It is now 2/13 and the IRS has not received anything back. I am sorry for people who need prepaid cards to do their banking. In the future I will just stick to my regular bank debit card for deposits. I hope they will return my money like they are suppose to do.

I received my taxes on the 4th. Was able to buy a money order at WALMART and buy something there too and took out 100.00. When I went to go buy something else, it was declined due to a block they put on. I submitted my ID more than 30 times and still no phone call. Everyone that answers are supervisors. I still have a block. No one's giving me answers. My lights are disconnected and my rent past due. I have 5 kids to feed. Everything is past due. My grandson has type 1 diabetes. His insulin went bad. I told them that. They don't care. They are overseas - you think those people give a damn about us? Nope.

I have had a Walmart money card for 2 years with no problem. They advertise to get your refund deposited on it so I did. On Jan 30th it was posted - account was blocked due to suspicious activity? It was a federal refund. It has been 13 days - I have faxed my info 6 times from different places. Every time I call, they tell me a different story, they lie as soon as they release. I will be withdrawing everything and never using again!!! The customer service is rude!!! They won't tell you anything, just make up stuff to get you off the phone or hang up in your face.

I filed my taxes and my money was deposited on 2-4-2015. Greendot froze my acct and said for me to submit my id. I've done that and still haven't heard anything. They are not very helpful and their customer service isn't what customer service is all about. They are very rude. Please, has anyone got their money and what was the time frame?

OK, I've read all your reviews. Green Dot has a limit to 2,500 a day or direct deposit transaction. It says to their discretion if it's over that amount. I'm not sure but this might be the reason the accounts are being locked. I called today to ask this same question and I actually got a human "Indian" on the phone. He wasn't too hard to understand. It was no different than every other customer complaint line. I'm counting on my taxes tomorrow so I informed them of the amount before time to try and avoid this. I'm praying they don't lock my account because I need my money now. I'll check in tomorrow with follow up.

My card does not work and you will not help. I paid 50 dollars 2 days ago and know my does not work and I have the receipt but they will not help. They even hung up on me. I'm pissed off. I want my money they took from me. The receipt did get wet but I can still see everything on my camera does not.

Green dot put a block on my money a few days ago & when I call they say that there was successive direct deposit when I only had ONE which is my tax returns. They asked me to send in my social & my id so I faxed it and now they're saying up to 10 business days so I called again today and one lady told me 1 to 2 days and I called again just to make sure and they hung up on me. Wow professional right? I honestly think this is all a scam! How can they just keep our money like this? It's unfair! I have kids to feed & bills to pay and because of them I’m stuck with nothing.

A lot of the comments are coming from people who have financial obligations and have been caught in the verification process with Green Dot. So, the comments are coming out of frustration rather than poise. Some have said they were with Green Dot for years, so that right there merits more than 1 star. I do not work for Green Dot, and have never been affiliated with them on any employment status, but I am a rational person. Green Dot is good for what it is. A great way to deposit money, cash, employment or any other way. I like it. Also there are tons of no-fee ATMs around. People just breathe. You all will get your money. Right now I am waiting for an authorization to be released. Green Dot takes up to 10 days to do so. Sure I need that money but, I know this is what they do because I read the agreement before doing business with them.

Green Dot seize my return but instead of having to fax them something I was told to use their website to verify my identity. I was told it would take two days instead of ten to release my funds. Hope this works and hope this can help others here - https://www.greendot.com/verify.

Can someone please help me. I got my taxes refunded on to my card, but they froze the acct. I haven't faxed in my ID or social yet but when I went online to look at my transactions right under the one that says pending, there is one with my taxes direct deposit saying funding now. So one says pending, one says funding but under the funding transaction my balance says 0.00. Someone please help.

I am also starting the process of sending info over to verify my identity. I've called 4 times to get answers. As you've already heard, everyone that answers the phone is a supervisor and none of them can answer my questions. I will be calling BBB, my state attorney general, and green dots corporate office. The corporate office # is 626-765-2000. Also, I will be calling Walmart's corporate office to inform them that green dot, being the bank for the Walmart money card is making them look even more unfriendly in the eyes if its consumers. I ask everyone to join me in calling your state attorney general's office along with BBB. My intentions are to start a class action lawsuit. They have hurt so many by holding funds without explainable cause.

It’s advertised on their website when you sign on. It’s advertised on their mobile apps. Use these apps to find no surcharge fee atm. So I use their app to find the bank with the atm that I will not be charged a fee by GREEN DOT. I understand I will be charged a fee by the host bank whose atm I am using and have no problem with that. Check my balance. Guess what is showing on my account... $2.50 domestic atm fee. This is a second time.

First of all, how is it ok for anybody to refuse a cash deposit? I returned some items to Nordstroms and I could not find my receipt. Nordstroms refunded my $ without question. The card company demanded not only the refund receipt but the original transaction receipt. They did not have enough cash on hand at Nordstrom ($500+) so I pull out my obviously (piece of ** card) to credit my account and now I cannot use it.. The funds were declined and reversed.

I have been a customer with Green Dot or the Walmart card for over 6 years. I got my federal refund deposited to this card. They put a block on my card. I sent in all the information, social security card identification that they needed. I can't talk to anybody in the US. Everybody's a supervisor. I just want my refund check. If my own government knows who I am, who are they to block my card? Feeling helpless. Has anyone received any of their money back yet? Are we being Scam?

I got a Green Dot Walmart card to have my taxes deposited on. I noticed that on January 30th it said my taxes were on my card, so I went to use it only to have it declined. I checked my account online and the status said "pending." I checked it again the next morning and it said "funding." I tried to use it again, only for it to get declined again. I called the customer service number on the back of the card, to be put on hold for over 30 minutes.

I got the card to put my refund check on it and when the IRS deposited the money on the 30th they put a block on my card. So when I call all I got was it was tax fraud deposit put on this card and that I needed to fax over my DL and SS card and I did. Then I called back and then they told me it was going to be 10 days. Then I asked them to let me speak with somebody that works in that department that put the block on the card and I was told that they do not take incoming calls just outgoing. They are very rude and they would tell you they are going to put you on hold and then they hang up. I got Josh one time and he told me that it was not Tax Season yet. So I guess Josh works for the IRS also. Going to cancel and soon as they release my money. DON'T GET THIS CARD!!!!

On Friday the 31st my tax refund was loaded to this card. This card has put a block on money and they telling me to wait 10 days before they can take the block off once I send in ID and SS. I believe this card is some bs. How can they just block our money like that?

There was a freeze put on my debit card that is with green dot bank. This was put on 1/30/15 -- that is the day i tried to buy a truck and use the card for payment. It was declined. Called green dot to see how come declined. I knew the money was there. They tell me i need to send s/s card in and pic ID which i did to get the freeze off it. So i make another call to be told it will take up to 10 business day to get the freeze off. So now i am late on house payment, electric bill, phone bill. Electricity will be shut off if the freeze does not come off by 2/2/15. Very dissatisfied with the action they are doing to the little man.

I call to check balance on the Green Dot Prepaid Card, automatic recording came on telling me that I have won a $100.00 Walmart Gift Card. I hung up. I called the 2nd time, recording came on again. Listen to the entire message, routed to Customer Service Rep, which stated the winnings. Ask for my current address, and would incur a $4.95 fee and ask.. what credit card would I use for purchases that day. I gave them the Green Dot Credit Card #. Walmart Card would come 5-7 days. Routed to another Customer Rep, which gave me a confirmation # and routed to another recording/survey for Aetna Health Ins.

How is Green Dot's activation system not working for over 24 hours?! I'm pissed because it's my money I loaded on the card and of course I wanted to access it right away. But when I went online to activate my card the system is down and 3 hours later it's still down and now its' over 24 hours now and I still haven’t been able to activate my card. I've also called the customer service and they were no help and couldn't give me a clear time the system would be back up. Hopefully it's working later today. This will be the last time I will be using Green Dots. This service is supposed to be a convenience not an inconvenience.

After they put a block on my card for my tax refund I had to fax off papers with my info. Now I got to wait 10 days for my own money. I hate Green Dot. Sure wouldn't do it again. DO NOT USE GREEN DOT. Can somebody tell me how to speed up the process?

I got the green dot card strictly to get my direct deposit from my tax return. Well irs released my cash on Friday the 20th of January and green dot took it upon themselves to put a block on my card and not give me MY cash then I call and they say I have to fax documents ss card and id so I did so and I called them today (the day after) and they tell me they cant do anything about the block it is in their investigation department and I have to wait up to 10 days to use MY cash then I ask then to transfer me to someone that can do something about it. They tell me they cant, wtf is that. DONT GET THIS CARD.

I had receive my tax refund on Green Dot card. They immediately block my card, froze my account before I can use it. Now I have to go through a 10 day process. What else can I do? I need my funds now. Customer services will not help.

I received my tax refund again for the 3rd year in a row and deposited it to my green dot card. They decided that I spent too much money in one day and blocked my card. I called them yesterday and asked what was going on, this was the explanation that I got from them. "Ok. Fine, thanks for your concern and for the protection in place. But please take it off." They agreed to take the block off of my card if I could answer a few security questions. I answered them successfully. They took the block off. Great. They suggested that I add more time in between my next few transactions for the day and told me that I had a certain amount that I could spend per day. I didn't go over that limit.

What happened was this place needs to be shut down. They fail to explain that they hold your IRS tax return until you fax them copy of ID and SS card. Then after you do all that then they tell you wait 10 business days for them to investigate and make sure you are who you say you are. This is a crock and something needs to be done about their false advertisement.

Ok long story short green dot is also holding my funds that the IRS released to me. I am unable to get a real answer as to why and they keep telling me to wait 10 days and the account is under investigation... To me it's a scam. And everyone who this has happened to need to get together and take them down asap because I am extremely angry and I want my money now! Someone please respond so we can all do something.

I really think this card need to be taken off the market. I had my tax refund loaded on this card, and after the IRS released it for some reason the Green Dot company felt as if they has to put a BLOCK on my card and all my funds until I faxed them a copy of my ss card and government issued id. Once I did that they decided to tell me that my funds would be held for 8-10 business days until they investigated and made sure they were releasing the funds to the correct person. Needless to say I was super angry, because none of this was written in the agreement. I asked to speak with someone higher and was told that pretty much everyone that I would be talking to was a some sort of supervisor. Then I asked to be transferred to someone who verifies the information that was needed and was told that they do not take calls.. They were all very rude except for one lady who was very apologetic.

I had my government tax return direct deposit onto my Walmart card only to learn my funds was placed on hold, by the agency called Green Dot who is now running the card versus Capital One. They will not give me corporate number, or supervisor on the phone and they kept leaving me on hold for long periods of time. Holding more than an hour to just hang up. They are requiring me to submit my photo ID and SS card, but I have been a customer with Walmart money card for 6 years. And now I am being told it will be ten business days before my funds will be released, such an inconvenience to me to have to wait after the IRS already issued my return. I do not know if this practice is legal. I really feel like there is perfect strangers holding my money and identification with no real time frame or active numbers to contact or speak with anyone in reference to this matter.

We used Green Dot/ Walmart Money Card for our income tax refunds. The IRS released our funds on time, but Green Dot froze our account when they received the deposit. They told us that our account had been flagged because the deposit was suspicious - because nobody should be expecting a deposit from the Federal IRS during tax season - and that we need to verify our identity. We had previously verified identity with them and the documentation they requested was the same they already had on file. We complied and faxed the requested documents.

If I can give 0 stars I would. Green dot is the worse!!! They constantly promote and advertise how everyone should put their tax refund on the card because it's better and blah blah blah. But they hold your money for 10 days!!!!! Wtf!!!! Then want you to fax over stuff to get your money?! I hate green dot. I had bills to pay and because of them bills are late and shut off. Do not use green dot, this company needs to be reported and shut down!

A charge appeared on my account as pending. The charge was not authorized by the vendor with me. I notified the vendor and they said call the card company who will reverse the charge. I called the alleged "Customer Service" number on the card. I spoke to several people there who were all hard to understand, and were all very rude. They told me that they were cancelling my card, and the money I had in the account I could not access for more than two weeks until they got a new card to me. They refused to transfer me to a supervisor, and then hung up on me. They also refused to remove the charge. I tried to find a phone number for their corporate office, and was endless caught in a phone tree. You cannot talk to a person. Their "Alleged" headquarters is near me, but proved useless. Cannot talk to anyone. THEY STOLE MY MONEY! I am referring this matter to my attorney.

My 85 year old mother was recently scammed by someone that called and requested money for a grandchild. She was instructed to buy the cards at a Speedway. She purchased $1500.00 worth on three cards. I took one to try to load in PayPal. After setting up an account in her name, and trying to load a message came up that said the amount on the card was 0.

I called to get my account information about 1/19/2015. There was no problem. I set up to have my refund returned to this account. On 1/22/15 I put a hold on the account because i lost it or thought it was stolen. I informed them that I was expecting a return on this card, I later found the card and took the hold off. There was no problem. Today 1/28/15 I called to see if my refund was posted to my account only to find that they cancelled my membership. After hours of holding and explaining they only apologize for the inconvenience and gave me excuses.

To everyone on here that got ripped off, there's a banking regulation that all banks/card companies have to follow or they can get a federal fine. It's called Regulation E and it governs all electronic transactions. If there's an error on your account, you call and ask to file a Reg E claim. They are required by law to return your money while they investigate. They're not allowed to arbitrate each situation. Hope this helps, as I was ripped off by them too!!