Green Dot Prepaid Cards Reviews

The sorry thieving ** stole $150.00 from me. I received a reload pak on 01/16/2015 it showed the money on my reload when I loaded to my accountnow card then said give it 30 minutes before using the card. I paid a bill or so I thought I did but come to find out there was no money on my accountnow card. I called them & was told no transactions had taken place & no Greendot money reloads either. I contacted the thieves at Greendot & was told it would take 48 hours, then 1 day after I threatened with an attorney, then they wanted the same info I had already sent, then I was told 5 days & on 6th day I was told they needed more of the same info, then today I am being told to contact the police dept. I am now going through BBB to file this. I see many who get their money back this way.... I wont be giving up!

I went to Walmart to load $50 on my RushCard to pay an important insurance bill. It normally takes 15 minutes and I have done this dozens of times. However this time the money never made it to my card. I kept my receipt which has all the details of the transaction. After discussions with Walmart and RushCard it was determined that the fault was with Green Dot, who is responsible for making the transaction between Walmart and RushCard. Needless to say, there have been several phone calls, several promises. I was given a case number, first told I would have my money in 24 hours, then 2-4 days, then two weeks, all lies. Never got my $50 deposit and they charged me $3.74 for the transaction which felt like just another kick in the teeth.

We were saving money towards my husband's funeral. He was on hospice and his insurance lapsed because they couldn't get the money each month off the card to pay the premium. Walmart shut the card down. My husband had to be cremated.

This company has 2 elderly people stranded in California from Georgia & refuse to release our money that they claim a dispute was filed on. However, they claim the dispute was dropped when we sent copies of money packs and receipts. Now 2 weeks later we're still stuck in California with no money to get home because we put our money on the prepaid card to avoid carrying cash. Does anyone know a good lawyer. We are both elderly and don't know what to do. This company just gives me the run around when I call. Please contact me ** if you know of a lawyer. Thank you.

I lost over $200 because they refused to post available funds back to my account after pending hotel authorizations expired. They also paid the hotel out of my existing balance, so I lost double the money! To date they have refused to correct their own errors. They gave me the specific dates that the holds were to be released, 12/20 and 12/23/14, and on those dates the funds were NOT released and the transactions simply vanished from my account history. I called customer service multiple times over many days and got nowhere. The last person was supposed to mail me paper statements but it's been 3 weeks and they still have not arrived.

I did not give up on pursuing the matter on the prepaid debit card my 16 yr old son purchased at 7-11. I went to the BBB website & found a number for Green Dot corporate headquarters 866-652-4611. Real live humans answered the phone. After one hour and 4 reps later, we got a resolution. Please feel free to call this number and do not give up getting your money back and being made whole.

I bought a Green Dot card for my grandson for Christmas. He went to use it and it had a $0 balance. From reading all the complaints for Green Dot, I have the package it came in, I have lost my receipt, but several people had receipts and it didn't even matter. So, I guess I'm screwed and I'm going to eat the $75. I also feel this is a scam, and I am so embarrassed as far as my grandson is concerned. I'm very angry and I will never set foot in Walmart either.

Well I've used Green Dot a few times and not only are the charges ridiculous but you get the first card with no name and a lot of websites want take it. But I finally get the card with my name and I use it one time and somehow somebody opened and my wallet app so I canceled the card and they said it would be two weeks before I got another one and I had about 300.00 on it so WalMart has a card. It's free. You add cash and it cost 3.00 and that's it no other fees.

Green Dot / walmartgift.com declined an online purchase of the exact amount 3 times. Each time the money was taken out of my account but put back in within minutes. When tried a 4th time the money was not put back on. They have been holding my disabled son's money for ten days now and are telling me I have to wait another week. The first call they said yesterday. I've been transferred and hung up on so many times I can't count. They have contradicted themselves multiple times and lied about it. I started recording them to prove it. Now they are telling me the purchase was approved. This is beyond ridiculous. Will never do business again.

On Jan 13 2015 my sister purchased a moneypak card to send me $200.00 as I had absolutely no money. While at work, I went on to the greendot website to add this money to my amex serve card with no success. At first I was told to wait 1 hour to process the card which I did. After the hour passed, I went online to try to add the money only for the system to tell me that my moneypak card was at a $0 "ZERO" balance. Both my sister and I spent hours first trying to get a number that would allow us to speak to an actual human being. Once we did, not only did they not speak English clearly but he continued to say that the funds had been used on a VISA card. He never bother to ask for the moneypak number so how could he possibly know that the money was used on a VISA? Not to mention, their policy is to give a refund in 7 days. If my baby starves because I couldn't buy the formula, you can believe I will find an attorney to "SUE THE BE JESUS" out of them! So are we just out of $ 200 bucks! DO NOT USE THIS COMPANY!!!!!

Let me start by staying 3 years in a row I added my tax return to a Green Dot card, bi-weekly pay checks etc., with no problem. LOTS of money had come and gone through my Green Dot card. My mother tried to send money she owed me and was having a hard time finding the scratch off MoneyPaks. So when she found some she wrapped 3 and put money on one, saved the others for future transfers. She called me and said she forgot which MoneyPak number it was and gave me all three to try and add. I did unsuccessfully, when she realized she gave me the right number but off by one number.

I purchased a money pak card at a CVS. I was told by the clerk that it could be used like a debit card. Which it cannot be. When I tried to transfer the funds to my Paypal account it showed a $0 balance. I filed a dispute online and got no response. I filed a complaint with the BBB because I could not find a phone number for a live person. Someone called me back from Green Dot and they showed no record of a dispute being filed. They also showed a $0 balance. I was told to file another dispute, which I did. I got a confirmation this time and sent the requested receipts and proof. The website says issues will be resolved in 5 days. In three days I got another request for receipts, which I faxed this time. Then I waited. After three weeks I called the number and was told it was resolved 10 days ago! But not in my favor - the funds had already been transferred and were no longer available. They would not tell me who funds went to. When I asked what my recourse was, the guy said "you are not going to like it", but all I could do now was to subpoena their records. Such a rip off...

My parents bought my family 3 Visa Green Dot cards for Christmas 2013 thinking these were regular gift cards. We tried authorizing them online (they ask for SSN, which is bizarre and scary - we did not provide that info) and were unable to do so. We had to call their number to authorize the cards. We were unable to use them at all, the retailers said they were never authorized. The card stayed in my wallet for almost a year until my mom reminded me about it. I was shocked when I went online to figure out why I couldn't use the card and found that I had a NEGATIVE balance on the card due to monthly fees that Green Dot was assessing. I called them and spoke to a live person who didn't do anything to help me. The money my parents spent as gifts is gone, Green Dot won't replace it and don't care. I cancelled the card with no hopes of getting any money back from these scam artists.

My wife purchased a Green Dot card for me at Christmas. From the outset to completion the process was an unnecessary and avoidable struggle. After going through the lengthy registration, the card refused to register. Customer Service was practically non-existent, no humans were available. When I was finally able to use the card several days later it still took the merchant where I purchased my product (Lowe's) multiple attempts to get the card to run through and complete my purchase. My family and I will never use Green Dot again for any reason.

Very simple - my son received $160 in cash and credit loaded onto a Green Dot prepay VISA card for Xmas. The purchase was at Walmart. They said the card would be loaded and ready to use in a few minutes. The Visa card never was credited. Called The Green Dot number on the back of the card as indicated for problems. Spoke to several people. They requested a copy of the purchase receipt 3 different times (scanned and sent). Each time they said they would call back with a resolution and they did not call.

I'm calling the police on the behalf on my disabled mother. Not only did they run her card a while back for a purchase that didn't even go through and have told her repeatedly for over a month they'll refund the money but that's the tiniest tip of the iceberg. My mother lost her card two months ago. She reported it lost and she reported to the social security office to not to send her social security payments to that card. Green dot gave her a new card number and social security sent the money to that card. Weeks later it had never arrived so we called green dot. They said they returned the check because of possible fraud issues and gave us a tracking number.

I bought a MoneyPak card for PayPal. Customer service takes the card number and your e-mail address. Guess what you have a zero balance. A total scam. I filed a claim with the Federal Trade Com. I called eBay, they know what's going on. PayPal does not. They must be involved also. GreenDot is screwing so many people.

I have the worse experience ever when attempting to apply funds to a prepaid card. The numbers not only automatically populate but they are numbers you've already typed. Then when you try to remove them all the numbers go away. I'll go back to the money gram/western union way. Don't matter if it's a little more... it gets done!!!

Green Dot card was compromised. I informed the company and was told that they would send another one within two weeks. Card did not arrive. I called them and was told it would be overnighted. Waited a week - No card, called back. Come to find out they don't have overnight. Now they tell me I have to wait another two weeks for another card to be sent.

I purchased 4 green dot cards for my daughters for Christmas totaling up 200.00 $. 3 was activated the next day, there was not a dime on there. That was an unauthorized purchases! They're talking about investigation. These people are thiefs, liars and fraudulents. I advise no one to use the green dot company!!!!! These people need to be stopped before it gets out of hands!!

I've had a Green Dot Mastercard since 2006 and have only had one major problem which was due to me making a large deposit and trying to spend it within a few minutes. My card was stolen a few months ago and yes, I had to wait 2 weeks for a replacement, but it did arrive as promised. I use this card for most of my online bill payments or purchases with no issue. All the fees are explained upfront and most can be avoided by making a certain number of purchases or deposits within the month.

So yesterday I laid with my daughter as she cried herself to sleep due to her being starved; I live in the state of Nevada and had my mom send money down to me (which was owed to me). It was for $285.05. Each time I call in I get different answers. One time they actually led me to believe my mother had actually stolen money from me. I do not know what to do. My kid is hungry and I do not get paid for another four days. If anybody knows any assistance in the state of Nevada where I just moved and can assist me with contacts for food banks please email me.

I disputed a transaction that wasn't authorized so they immediately blocked my card. Was told a new card was being sent and received in 2 weeks. Card not received, called and found out sent to wrong address that doesn't even exist and they were sending new card but never verified correct Mailing address. I have direct deposit so I have several weeks pay on this card. I have demanded several times to speak to supervisor and was told they would call back both times and received no calls.

We were given four of these Green Dot debit cards for Christmas presents, purchased by my unknowing family member. To activate a $10 Green Dot card, you have to create an account online with your SOCIAL SECURITY NUMBER, DATE OF BIRTH, ADDRESS, EMAIL and PHONE NUMBER. That's right folks. They need ALL of this CONFIDENTIAL information to activate a stinking $10 debit card. Yeah...uh... No thanks!

Please listen carefully! I do not want what happened to me to happen to anyone! I purchase a Money pak for $500 and the card has a zero balance. No one can help me or have any answers. This is a rip off! I am contacting my attorney.

Tried to buy Christmas dinner when card rejected. Account been canceled suspicious activity. They not tell what I did. 2 years I have had card used at same stores, same bills paid online, now can’t access funds. Already bought cards for my Christmas presents. Now people have to spend weeks for their money back and I am broke. I have to find a new bankcard now. Reset all my accounts and I have no money for food for myself and canines need medicine. No one will tell me what I did wrong. Customer service rude liars. Chat online lies, tells me customer service would help. Liar.

I tried to make a purchase but the purchase was declined, which was unusual because my paycheck had just been deposited into my acct the previous day. I had to return purchases that I made prior to in order to get the amount I needed for that purchase. I checked my statement and realized that a payment arrangement that I agreed to, which was declined and I spoke with that company and we changed the date and amt of the new payment, was still showing on my acct as a negative and my acct was being deducted $200 less. I contacted Green Dot on several occasions and was very unhappy with the service I received. Not only were their reps standoffish but they were unable to help and when I asked for a manager, I was told by one rep that "I am the manager and there's no one else that you can speak with." So I asked if he could send me the information that he claimed he was viewing as correct and he replied with "It'll take two weeks" which is unacceptable.

Tried to use it. Unaware it had not been registered, and then registered it and it worked fine. Went to use it again and declined! Called, they said a new card was only way to help and will get in 2 weeks, yet Christmas is in 2 DAYS! IT'S ALL THE $ I HAVE!!!!!!!!!!

I had money sent to me via a Green Dot refill card. I did not realize my card had expired and loaded the money onto the card I have. Green Dot took their fees from the money loaded onto the expired card. Unknowing the card was expired I went to the grocery store to use the card. At the transaction terminal I was notified the card was expired. Now as I said when I loaded the money it did not tell me the card was expired. I have not received a new card. I contacted Green Dot trying to find out what to do. I was told I had to wait 7-10 days for a new card. (I need the money now. Hence the reason it was sent to me.)

I received a card as a gift last year or possibly even the year before, I don't remember. I recently found it and decided to do some research on it since it wasn't a gift card but a reloadable debit card (I don't think the gift giver realized what it was). I registered it online and provided a fake SS number and telephone number; there's no way I was going to give them my real information. My registration went through and it showed my balance. Because they charge a monthly fee, I went ahead and used the card to pay part of my cell phone bill bringing the card's balance to $0. After that, I went ahead and closed the card so I won't have to worry about any random fees. In all, the process was easy and worked for me.

We received one of these Green Dot debit cards as a gift from a friend (NASCAR Logo on card). Anyhow, the card stated that we had to "Register" the card, so I get online to register it and they "require" ALL kinds of personal information including name, address, phone #, SS#, and date of birth. We did NOT provide all this information as you should not have to for a Gift Card and we had no intention of applying for any kind of Debit Card. So don't be fooled and don't give them your personal information. We called the phone number on the back of the card and went through their voice automation several times (finally pressing zero several times throughout the process), finally got a person (from India or Turkey or somewhere foreign). They stated that they would temporarily activate it as a temporary account and then sent us to an automatic message that stated the $50.00 balance minus a $5.95 "fee" is what we had to spend. Also it stated they would take the "fee" on the 21st of every month?? We have not tried to use the card yet, so I will update when we use it.... if we are able to use it.

I received a Visa Green Dot card as a gift. I thought it was strange that the card had to be "registered," but figured it was a simple activation process that would require little more than inputting the card number via telephone... WRONG!!! They want your f-ing SOCIAL SECURITY NUMBER to "set up your account with Green Dot bank!" My immediate thought was "WTF!?!" I did not activate the card, as I used common sense to realize that once I give my social security number, this will likely be something that will affect my credit and the security of my identity. Being that I tried every avenue possible to get a live person on the phone TO NO AVAIL, so as to claim that I did not have a social security number and see if they could activate the card without one (for my own protection), I decided to shred the card and take the loss of $25.

I bought a MoneyPak card and lost my money. Couldn't use the card, couldn't get my money off of there, lost a 100 dollars. This card is no good. I hope nobody buys this card. It's a rip off.

Basically I loaded, made a purchase of a cell phone and returned it the next day because I decided not to keep to the phone so I returned it. BTW it was bought and returned to Target and they credited the account and we all know it takes a few days to receive a debit return so a few days after I check the card and no money so I called and they told me that the card has a block because of a suspicious load from Target from which I explained they told me shouldn't take long to investigate and so I asked for the investigators number to reach them because I had the receipt and I could fax it or something but was asked for my number because they don't give their number out and that's more suspicious than a return I think. And what's really sad that's all the money I have and Xmas is in a few days and the investigators have failed to call me after waiting 3 days so green dot/Wal-Mart money card 3 thumbs down. My Xmas is gonna suck thanks.

I was given this card as a gift. It was bought for me thinking it was a gift card. I went to register it (first clue that something was wrong, I've never had to register a gift card before) and after that you realize it's a debit card with fees! You start accruing fees (3.00) pretty quickly. I want to cancel this as it was supposed to be a gift card and bought as a 25.00 gift card in Walmart. The phone number they provide yields no results as you cannot speak to a live person! I don't want this and there is NO WAY to cancel this card! Please do not buy this card and I now have to find a way to cancel it. This can ruin a credit rating by charging fees on a card that you don't use and again this is sold as a gift card! This should be illegal to sell that way! People buy these and give as gifts and once the person who receives it, activates it, they're stuck.

My teenage brother was given money during the holidays. He went to CVS pharmacy in Inglewood, CA, and purchased and loaded $200.00 on a Green Dot Money Card. When he checked online for his balance, and called the information read and said, he had 0 balance!!! We were outraged and called and went to online Green dot support, and we never got a hold of a live person. This company is bogus. CVS should not be selling these fraudulent cards. The CVS Inglewood employees said this was 1 of many incidents. I am absolutely outraged.

I bought a Green Dot MoneyPak card. After purchasing the card, couldn't use it. I called Green Dot MoneyPak at 1-805-765-2028 ask for refund, they ask for numbers and the amount. After giving the man the information, he hung up on me, never got.

I wrote to the email provided and they called me right away. They verified my identity by phone and made the $20 available on the card. I used the card and sure enough it worked.

There was a unauthorized purchase for 39.00 dollars on my account. I called then they said they could not stop it and I would have to wait two weeks for their decision if I get the money back. And they frozen my account so they also took the rest of my money. And they are very rude telling me there's nothing I could do but wait and it's Christmas time and that was my Christmas money but they don't care. I don't think I will ever see that money again. And the number of the purchase they gave me to call was disconnect. I told them that and they said there is nothing they could do I would have to wait.

Bought green dot cards and within 15 minutes put a stop on them. Was suppose to get a refund on them, but instead got scammed by green dot for more money. All the numbers on their web site is only good for one time calling them. None of the people who work there can speak English. Then after you do what they tell you to do to get your money back, they block your number so you can't call them anymore. The whole company is a scam and need to be put out of business.

This company took money without me even knowing. Nowhere was I told of Maintenance fees nor the fact that they were taking $2.50 due to green dot withdrawal fees. NEVER AGAIN will I use this card. They are wrong on so many levels. In my option it is considered Theft and they should be held accountable for all money loss. Never was I warned that they would charge me $2.50 when I withdrew money. I was only warned the Atm Fee of 2.50. So why was I cheated of an extra $2.50? This company need to be shut down because many people are falling in a trap of a more hidden Ponzi scheme. Lawyers should be alerted. News channels should make people be aware. $2.50 doesn’t sound like much, but do the math. So many people fall victim of this and it can add up to thousands possibly even millions.

I purchased this card today for a Christmas present for my nephew. I went home to set up where the card would be sent. The representative got my info and the call dropped. After several attempts to get in contact with another rep unsuccessfully and attempting a refund. There was a zero balance on my card when there was supposed to be $100.00. This rep stole my funds and now I'm waiting for a resolution. Hopefully, I get a refund. This just happened today. I'm so angry. I hope this person rots in hell. I truly mean it.

I'm having a problem buying items online. The automated system no longer recognize my card or SS number. There is no one to talk to, to update simple change address.

SCAMMERS!!! I was ripped off 470 dollars from these bozos! It's about time the law did something about this fly by night company.

I bought a green dot card for $50. I used it once or twice. Tried to use it again and the purchase was unauthorized. I went to reload it with $100. No problem. I attempted to use it again - unauthorized. I called the number on the back of the card and I got an automated message saying there is a block on the card. Nobody could explain this to me or fix it. They said it was an invalid card number. I was transferred from one foreign kid who can't speak English to another. I needed to purchase something online immediately for my job so (being as dumb as I am) went to the store and purchased ANOTHER card. I called the activation number and again, invalid card number.

My boss recently bought a Green Dot prepaid card for my travel expenses from a Kroger Grocery Store and loaded it with 500 dollars to cover gas and lodging for a job in Boston. (I'm in Georgia) The night before I left for my trip I tried to activate the card 3 times on greendot.com and all 3 times it kicked it back saying invalid information. I decided since I had to be on the road early that I would just call their toll free number on their card once on the road and talk to a human. I got to my first gas stop and called Green Dot and their customer service rep informed me the card had been blocked for "Suspicious Behavior". I told her that I couldn't even activate the card and I was on the road 300 miles from home with a truck empty and needing gas. She informed me that the only way to activate the account was to fax her a picture of my driver's license and my social security card. I told her no way am I sending that information to a third world country.

My wife purchased a green dot card for me for Christmas with 200 dollars. I went to purchase some shoes and realized it was a balance of 188.10 cents left. I called customer service and they told me they charge a fee of 5 dollars for not purchasing more than 500 dollars worth of merchandise. They do not tell you that and by the way it was 11.90 to be exact - nothing but a rip off.

I got phone call who said he is IRS attorney auditor .He ask me to pay my default $3896 today or I will be transferred to court. He order me to pay by Green Dot MoneyPak card which is faster to close the case. I load all the money to Green Dot cards. When I start transferring I went to check this process with Green Dot company. I call them with the phone number at the back of the card. No answer. I started immediately failing refund and to block the numbers. I got no answer for two days. My money is all wiped out. They are haven for scammers. They don't even know where the money goes. They don't care about us. We are bleeding because of this card. I am waiting government do something. We need to get our money back. I lose my confidence to use cards and paying over the phone.

I loaded 200 on Moneypak. When I attempted to load to card it was empty. Filed dispute as instructed. Told to file police report, did that. Told to have police call them, did that. Told to file dispute. Round and round in circles. Can never get a real person that can help me. How do I get my money back?

As I attempted to load a $50 dollar MoneyPak to the Green Dot card through their iPhone App, I received many error messages stating that this function wasn't available at the time. After waiting an hour I was able to load the MP to the card. Within a day of this I received an email from Green Dot saying my account was blocked and that I needed to call their customer support. After calling their support line I am told by their IVR system that my card was being shut off and that I was no longer a customer of theirs, and would not be a future customer of theirs. I got a hold of a customer service rep who wouldn't tell me what the problem was or an escalation path for resolution. I am a veteran who works for one of the most valuable companies currently recognized and use this card for budgeting. It is ridiculous and unacceptable to be discriminated against without reason or cause.

Ripped off by a scammer on Craigslist. No way to track the account the money was deposited into. Makes scamming a piece of cake.

Well I went to Walmart and gave them 200 dollars to load on my card. It was swiped at the register, I never left the store. My money never loaded. Three hours later no load so I called my card and green dot they said that there was no swipe through Walmart even though I had a receipt. I stayed on them. Finally they told me to email them a copy of my receipt and card. Finally I spoke with a young lady and she said that she could transfer me over to them. I said, "I want the number". She said that they didn't have a number. I told her I would give her 50 dollars and she gave me this number and guess what? It worked and I was able to get my money back in two days. When I called them back they gave me a pin number to load my card.

I put money on the Green Dot Moneypak card, and the company took my money. Now they have blocked my number so I can't call them. The two people I spoke to, Tulip and Catherine, both promised I would get my money. It's been three days.

GREEN DOT AT IT AGAIN!!! Today I attempted to use my "GreenDot MasterCard" and it was rejected. After several phone calls to the company I was assured that while the money was there ($250.00!), I would not be able to access it. Why? Because they had decided to transfer the money to a new card without my knowledge or consent and then send the new card (already activated! Talk about security risks!!) through the US mail. I will get my card according to them in 10-14 business days! In the meantime they have unlawfully seized my access to the money on the card. AVOID THEM AT ALL COSTS! MORE TROUBLE AND SHADY PRACTICES THAN ANY COMPANY IS WORTH!!!

Bought a MoneyPak Card Oct 31st for $300 to load my prepaid card. Went to Greendot.com to load the funds like I have done for the past year. I got an error message that the money would be sent to the bank account corresponding with my prepaid card in 2 business days. Needless to say it has been almost 4 days and no money. I disputed the transaction to Green Dot and they said if I sent it the receipt and copy of the card they could refund my deposit of $300. I have done everything they have asked of me and still no response. I will NEVER use them again and I want my hard earned money. My phone is now 3 days from disconnection and they do not care!!!

I loaded 200 on my card and went to pay my electric bill. They told me the card was expired. I looked at it and sure enough it was, so how do you load an expired card. I call the company and they say they send me a replacement card. 2 weeks no card. Call again they say we will mail you another. Again no card. I call and it says I have a zero balance now. I call customer service which is a scam. I want to speak to a supervisor and it turns out it's the same person I was talking to earlier. Finally she tells me to go buy another card and she will transfer my 200 to the card. I buy a new card and then call her back and she says she can't transfer it because it's not an AARP card. So now I'm out 200 plus the 25 on the new card. I ask to have the money put in my checking account. We can't do that. So they have had my money for 6 weeks and I can't get it back. Going to see an attorney tom and the BBB. What a scam company.

Customer service called and e-mailed me. Card was unblocked. Doesn't change the embarrassment of having my card declined at a restaurant but at least I have access to my money.

I load green card $420... When I try to use it, it is fake and when I call them the customer service agents are fake... The company is fake and people are fake, the FBI and police should involve on this case because they are stealing money.

I was scammed by someone online that had me purchase these Green Dot MoneyPak for the purchase of a Toyota truck. I bought six $500.00 cards I sent by email copies of the cards for the purchase of the truck. I changed my mind about buying the truck. I called Green Dot to see if I could get a refund. They told me I had to buy another six $500 cards. Then call them back and they would reload the new cards with all the money. I'm not doing that, I'm afraid they won't go thru with it.

Green Dot is a ** scam and someone needs to do something about them... I bought a reloadable card for 40 bucks and I got ready to use it and they told me there's zero balance on this card. OK... so I called customer service... They said, "We're going to charge you for 10 dollars for investigating... And then we'll send you a $30 check within 7-10 days." I called back, now they have no record of me calling. Bootleg ** company... I hope their main office blows up. I am mad as hell they are taking people's money and the law is letting them. They have completely lost my business. Don't give these ** scammers your money. That's why Walmart cut them off....

I should have known better but I needed to fund my PayPal account and the only way one can do this is thru their bank account, or with a Green Dot MoneyPak reload card. The first time I did this there was $600 I put on the card and went to PayPal site which linked me to Green Dot's site. I put in required information and hit fund account, all I got was an error message stating try again, then technical difficulties, try in one hour. I had to put those funds on another prepaid debit card it wouldn't fund PayPal. Now I did it again, purchase the cardboard card with number to enter on website, this time $80. I thought surely an isolated incident, but it happened again. I've used my home computer, my smart phone and iPad. Doesn't work. I doubt I just have bad luck. Green Dot is a sheisty company that offers no live customer service. How can a company be allowed to do that? Are there no regulations for a company that strictly handles cash handling services?

On 10/14/14 I tried to load 800 dollars on my card at 711 using green dot swipe....it said it successfully went through .. I went to check my card and only 300 went on there. I have faxed my receipt and transaction... Even emailed it to them, one person says they got it but when you call back the next day they don't. I need my money, don't know what to do.

I see absolutely no reason for Green Dot to ask for personal info. I've used it for two years and never had to provide my Driver's License or any other form of ID. It's hard enough to keep your info from scams and cons as it is without having to spread more info than needed. Green Dot needs to re-evaluate or go out of business.

I am so mad at Green Dot I have had my card for over 6 yrs and was even a via member. My husband also had a card with them for over 5 yrs. Both accounts were separate and had our individual direct deposits from our employers going into them. I went to use my card a week ago and it was declined. So I ended up calling their customer service line and found out they're closing my account due to suspicious activity. Could not get a human on the phone for anything. Can I find out the exact reason why they doing this. But they did this right before my direct deposit was supposed to go in and now I'm having to wait until it gets sent back to my employer so my employer can write me a check. But that was last Friday, today is Thursday, my employer still hasn't gotten it back. What's Green Dot doing with my money? This is ridiculous. I can't believe after all the money they have gotten off of me over the years paying their fees and there's never been any issues before now all the sudden they're suspicious activity? How did they come up with this? What really angers me is I can't get any real answers.

On 10/09/2014 I bought a Green Dot gold card from Walmart for $20. I bought this card because our debit card was stolen and we are waiting for the new one in the mail. I'm glad I only put $20 on the card because when I tried to use it today 10/15/2014 at an atm it said account closed. I went home, called the # on the back of the card and was told that my card has a hold on it. So I asked why and was told the hold was put on it on 10/09/2014 (the day I bought it) because of suspicious activity. I asked what suspicious activity because the card hadn't been used. She said she didn't have that info. Then I was told I could have access to the $20, all I had to do was send a copy of my driver's license and social security card. I explained that this doesn't make sense and I'm not comfortable sending a company who has basically stolen my $ from me all the info they need to steal my identity. She said that is the only way I will have access.

Received a Green Dot card for birthday gift. Could not register online, had to call. Money deducted for not using. Rec'd an unwanted Green Dot credit card. No way to get in touch with a human being at company. I do not want the credit card.

On 10-9-14 I was making a purchase in Walmart with my Green Dot MasterCard and the card was declined. That day, the next day, and today I called the Green Dot Customer Service (in Asia) and was told that my card was on hold because I received a $519.00 credit. They said that I could not receive the credit, even though I pointed out the $519.00 charge a few days before. They wanted me to send cancellation documentation that I don't have because I received an email cancellation which I forwarded to Green Dot. So now, my account with $1372.00 is frozen and I don't know what to do.

I ordered a replacement card on 9/26 because I was overcharged by a Company. Green Dot Company {customer service} told me I would receive my card in 7-10 business days. 10/11/14 still no card {the card is going to my PO Box so I should have a card}. I have a total of 598.18. Kids, bills, and everything else piling up. This has been the worst experience of my life. I'm not only angry but sad being that I have kids, bills and my own that I can't spend. Green Dot told me to have another replacement sent out. {What happen to the first replacement card}? Where is it? Did they even send it? I mean I’m getting mail from everyone else. No Green Dot card being that I have Direct Deposit set up. I'm trying to get that canceled out. I don't know if to cancel the replacement card, {that I don't have}, or what? I called all day everyday, only to get the runaround. They're asking for my SS#, old card #, they want me to put a physical address on file.

My client gave me $100 gift card... I called to activate it... the recording asked for my social security number etc and like an idiot... I gave it... then it said that it couldn't register my card, to do so online... which I did only to get locked out of the program... so I looked at the reviews and came across this website. I called them up, can't get a live person. Called Walmart who won't do anything about it and gave me the Green Dot phone number which I called again... The recording asked for my credit card number which I gave and then it says that it's an invalid number... Walmart is where the card was purchased and I don't understand why they would sell a card that is a scam... I'm so upset.

This company is the biggest money laundering scam I have seen in my life. How can you scratch the card off and the number has already been used. I called in regards to this on a Friday and was told to submit my proof of purchase by fax. I faxed the information and called back to make sure they received the information and I was informed that the information was not received yet. I sent the information again on Saturday, Monday and Tuesday via fax. Each and every time I called I was told they did not receive the information and could I re-fax it again. I even went to FedEx and Paid for it to be sent off and they stated they still have not received the information. I emailed it to them and they still haven't received the information.

I have bought several green dot moneypak # within the last 3 month that have no money on them when I go to load it to my card. This is quite aggravating because then you have to call green dot and beg to get your money back. The receipt say the money was loaded to the card when I buy it, but that is never the case. I will not be doing anymore business with greendot and I think that they should be shut down.

I have been bamboozled by Green Dot as well... I went to pay a bill online and it kept denying my transactions, so I called customer service. When I entered my card number, it said that it was under investigation. Someone said that I stole $150, so that lead to an investigation. What I was saying to them was: I did not take $150 from no one. They stated that the card was not used properly. I responded saying: How do you use a debt card? The only thing they kept saying was it wasn't used properly. So I asked how can I get the rest of my money $1480.57. They told me that I have to show proof of purchase, remind you I have to go to every store that I purchase Green Dot from and get a receipt. There is no way possible I could do that. I can’t even login to my Green Dot account because it’s closed.

I recently lost my bank card and needed to make a payment with a credit card. I purchased a GreenDot card at CVS and figured no problem. After registering the card as instructions state, I was given a prompt that my card was being "Reviewed". For what? My money is there and now I can't make my payment? And now, I miss my payment, lose my great rating, and, not only do have to wait 2 business days, I have to wait 2 WEEKS for a refund! Never again. GreenDot is the worst experience ever.

Please do not use green dot cards, they are only used in scams. I was recently scammed out of $355 using a green dot card, and everyone I know who has ever used these cards has had a terrible experience. If you need proof, just look at their reviews and then decide for yourself.

On Sunday September 14th I purchased 6 MoneyPaks of $400 each and loaded them on my Green Dot card. On Monday I withdrew $400 from the bank ATM. Tuesday I withdrew $400, and Wednesday another $400. So on Thursday I had a balance of $1182.00 and I swipe my card to buy a pack of cigarettes and it says it declined it. I called Green Dot and the recording says my account is being closed for suspicious activity!!! So I talk to a Green Dot employee and she says they can't give me any reason why and I can't ever have a Green Dot Card again. I've had the same Green Dot account for 5-6 years. So basically I did nothing wrong, they close my account, charge me fees to add and remove my money. Don't use Green Dot because they have no care for their customers, and the owner of this company should be sent to jail for fraud.

I put $110 on my money pak and then it told me insufficient funds available.

My direct deposit went in last Wednesday total 936$. My wife called and needed 200$ right away in her account to make our car payment. I called our credit union and I asked if I could give them my Green Dot prepaid visa card # and have 200 put into our account to make the car payment with them. They told me no problem. They ran my card, then told me they were having a problem getting any response-not rejected, just nothing. They ran the card 2 more times, same thing. I went online and discovered 3 payments for 204$ had been authorized (apparently Green Dot charged a 4$ fee for each) for a total of 612$!! I called Green Dot and they verified the authorizations went through, and they had the 3 codes authorizing and everything looked normal except the vendor had not yet claimed the funds.

Had been traveling internationally and domestically for a year. I bought a Green Dot card and filled it on the way out of Vegas to Puerto Rico, as I did not want my personal bank info used in Puerto Rico. So I loaded $1,000USD onto the card and purchased a ticket to San Juan for $222USD. Upon arriving in Puerto Rico I basically used cash, with the exception of using the card a few times at a large department store for a clothing purchase.

I've been a GreenDot customer for several years. I had been loading around $1,000 per month onto the card every month and use it to pay online bills and make purchases in stores. I got a VIP card which costs extra money several months ago and had no problems with it until one day I went to the store and my card was declined. I was sure I had money on it and checked my balance which was over $200 at the time. I then proceeded to call customer service and received an automated message saying that my card was blocked, that I could not reload it or register a new card with GreenDot, and to press a key to allow my remaining balance to be taken off the card. I did that, and then attempted multiple times to contact someone over the phone to speak to about this since I had no idea what was going on.

I bought a $50 money pack card and a $200 money pack card at the Pilot truck stop in Las Vegas. I am a truck driver and I was trying to send money home to my wife. The $50 money pack card worked fine but the $200 one did not work. The pilot truck stop would not give me my money back. They called the money pack company and had to argue with them for 3 hours and I still did not get my money on the card or back in my hand. The Green Dot customer service agent said I would have to wait 1 to 7 days. They also said they would call me 2 days later and never did. It is now 5 days later and I still do not have my $200. That money was to pay my wife's car payment and now we could get the car taken because Green Dot did not provide the service they offered me.

Green Dot Customer Service has me FLAMING at this point!! Good thing I have Steven Streit number. I gave you guys every opportunity to fix the issue YOU CREATED!! And you failed. 2 weeks later, STILL no correct resolve. ARE YOU KIDDING ME, all over $15!!! This is just so ridiculous that I can't see straight now. Green Dot is "outsourcing" the calling center overseas I will make sure Mr. Streit "REALIZES" that they NEED A NEW CALLING CENTER to contract out as this one every single person is incompetent!!! IT'S RIDICULOUS!!! You don't believe me, look up my case **... READ IT!!! Listen to the recordings... Absolutely ridiculous!!! Each Customer Service rep told me something different or Lied or failed to tell me something they should have!!! LISTEN TO YOUR OWN RECORDINGS GREEN DOT!! You lost a customer OVER $15 STUPID DOLLARS THAT YOU MESSED UP ON AND ADMITTED!! I WILL BE POSTING THIS ON ALL BOARDS AND BLOG I CAN!! Hope it was worth $15!! IDIOTS!!

Bought card in June of this year 2014. My new employer requires have a direct deposit. I decided to try green dot. When I bought my card I put 15.00 to start the process. I registered online and received a rt# and account number. The sole purpose for buying the card was to have access to my cash. My employer immediately starting sending my payroll on the card. The problem is I have not received my personalize card yet. I have requested it 3 times already. They keep giving me dates when it was sent, I have never received it. I have even changed the address. I have no problem receiving mail, this is terrible. I have $400.00 on that card, and do not have access. I am at wits end.

I purchased a $100 card to reload a prepaid card. It was no less than the fiftieth time to make such a transaction. However this time, the $100 never showed up on the card. The system to address this kind of issue is intentionally impossible to complete. They will ask for the same information multiple times and each time you send it they will say it takes five business days to address. They do not call you back. When you write (because there is no number to call) to say it has been over five days they say your account has been closed. After resubmitting multiple times I finally did get a call back and when I insisted to speak with a manager I was given to a man who gave me an email address that does not exist. He assured me that I would get a call back but when I did the message was almost unintelligible but after listening seven or eight times I got the number they said to call and it was disconnected. AVOID this company like the plague.

I bought a Green Dot card to receive my unemployment benefits via direct deposit on the card. The process began by purchasing a card at the local drug store, but this is only a "temporary card" and you have to wait 7-10 business days to receive your "personalized card". On their website (the specific url: http://www.greendot.com/mycard/help) it says that you CAN use your temporary card to withdraw cash at an ATM. However, upon attempting this, it DID NOT work. I called customer service and cited how the website said that ATM access was allowed with a temporary card and their reply was that the website "...needed to be updated and that you cannot use your temporary card for ATM transactions."

As of today 9-11-2014 my account has finally been resolved. My account had been blocked since early august and after a month and many phone calls and frustration I finally got results!! They told me I can not reload or ever have one of their cards again (suits me just fine LOL!!) but can spend my remaining balance without monthly fees until it has been used up.

Called in for $1750.00 refund on 4 cards. Was ask for numbers. After giving numbers for 3 cards, they hung up on me without giving any refund. Called back again and got hung up on again. Then only could leave message. No call back & cards have been emptied 8/15/14 at noon central.

I bought 2 cards: 1 for 50.00, 1 for 100.00. The 100.00 was stolen by the customer service rep when he checked the balance for me. I had the receipt and they blocked both the cards. I was unable to recover any of the money. They said once they are used they have no way to recover it. The 50.00, the person used it and her card is now blocked even though the complaint was never about the 50.00 that was good and I still have the receipt for the 150.00 for both cards. I gave the date, time and phone number, it did not matter.

For over five years, and nearly ten years now, I believe, I have been a user of the Green Dot/Walmart money card without incident. This morning, August 26, 2014, after having a purchase for a cup of coffee declined, a purchase I have made every morning for the last few months, I called the customer service line and was informed by automated message that my card has been closed and the account terminated, and that I must discontinue all associated services (i.e., direct deposit). The card will not accept cash loads, and I am ineligible to establish a new account with this company in the future.

I had a block placed on my Walmart Money Card by Green Dot Bank due to suspicious activity. The activity in question occurred on 8/10 and 8/11/2014. No one from Green Bank had contacted me before a direct deposit was supposed to post on 8/18/2014. When the deposit had not posted as usual, I contacted the customer service number and then found out about the hold. When they went through the attempted charges and I confirmed that some were not mine, I was told that they would have to issue a new card and that it would take approximately 2 weeks for the new card to arrive. I then called them on the 19th to close the account and get a refund. I was informed at that point that a refund would also take about 2 weeks to arrive. I protested this and stated that they must have some express delivery options. They did and charged me $19.95 for express delivery. I then continued calling daily through the week to check on the status of the refund. Each time I was told that it had been processed and the refund check was on its way.

Recently on August 24, 2014, I wrote a review on this page regarding the block Green Dot Corporation placed on my Green dot card for "suspicious activity". The person that I am I could not settle for "I'm sorry, I understand...." I contacted the Green Dot Corporation and I was able to leave a message but never could speak to a live person.

I recently got blocked from my Green Dot account with no notice or reason. I maintained a Green Dot account for 4+ years. I used my account regularly with no violations of the terms and conditions but am told that due to suspicious activity on my account I am blocked from EVER using Green Dot again. After trying to load money to my account with a MoneyPak I was prompted to withdraw any funds on my account and to NEVER attempt to use the services again. My use of this card was to pay bills online and to make online purchases from Amazon. I have never used my card for any "suspicious" purchases and who at Green Dot can determine what purchases I make are suspicious? I never reported my card for any purchases that I thought were unusual. I did however use a card.com card and loaded once with Green Dot MoneyPak and now I am permanently blocked from their services.

Green Dot Prepaid cards are not worth anybody's time in purchasing...I'll elaborate as to why offering my personal experience with these people.

I have my direct deposit submitted on a Tuesday but they never release it to me until 2 days later. I would get my check a day earlier if I didn't use Direct Deposit. I paid 2 bills that were posted as paid but the company never received my money and now I get the late payment fee that GreenDot won't pay. It will take up to another 5 days to check the problem. I HATE THIS COMPANY... WALMART SHOULD REMOVE ITS NAME. IT'S BAD FOR BUSINESS!!!!! GREENDOT IS THE WORST EVER!!!!!!! Canceling card!!!!!

I bought this card to have my pay checks direct deposit. Boy was that a mistake. I have bought other cards before but never had any problems. After the long activation process with whomever the process was I slowly gave them my mailing address and told them that I did not receive any mail at my physical address and I needed my permanent card sent to my PO box. They assured me it would, BUT for security purposes I had to wait 24 hours and call back and give my mailing address due to security purposes!!! I did call back the very next day and gave the mailing address. Well 7 days passed, bill collectors calling, no card. Called the company and it was mailed to the physical address!!! And I have to wait another 7-10 days for another one. Needless to say I'm pissed and will never use this card again. Walmart should be ashamed to place their name and logo on this crap!! Another thing I didn't like was giving all your personal info to these people way over sea. DO NOT PURCHASE THIS CARD. IT IS PURE **!!!

I had a family emergency in imperial beach California. I live in Florida. Went to a 711 in San Diego. Told the guy that works there my problem. He said buy a green dot card. Well I did?? Well I put 200.00 dollars on the card all together. It came out to be 220.00 dollars. Never bought a green dot card before and will NEVER AGAIN. So I took the card to my family's house. Had to use a phone to get started. Well got on green dot's Website, it asked for a sixteen digit number. Well the card only had fourteen?? So went back to 711 where I bought it. They said where did I buy it. I told them "da here." The guy that sold it to me said he can't help me. I said "WHAT?" He said he would have to talk to the owner of the store. So another day no money.

My Green Dot card got blocked and myself banned from ever having a Green Dot card 1 week after I received it. I paid 1 bill and ordered a game from Microsoft for my son and they declared it as suspicious activity. I asked why that was suspicious and they just apologized and wouldn't answer me. I will never recommend Green Dot to anyone.

I responded to an ad in Craigslist about a car. Everything sounded legit. Got an email from supposed seller with instructions to go to a retail store that sells these Green Dot Money Pak. Once purchased I was to call back with the info. The lady selling the car Bella ** whom by the way had a sad story about her husband dying, gave me an address in Nebraska - 11320 Davenport Blvd Omaha, Nebraska 68154 which does exist, but belongs to a company owned by a Lisa Powell, Insurance company. Now I'm out $1700.00, no car, no money. Green Dot will NOT do anything to refund your money.

Replacement card. I called green dot July 25th concerning I lost my card. They explained it would take 4 to 5 business days to get here. I agreed. Now it's August 5th and I still have no card. All my funds are directly deposited to my green dot card so therefore I've been without any funds for nearly two weeks. I'm very angry. I have bills to pay, gas to get back and forth to work, and I've been set back because now they're saying 7 to 10 days. Well just what, their time is up and they still want me to wait. I'm done with green dot cards!

I put money on a green dot card to pay a gas bill. Now the money is not on the green dot anymore. Why? Nothing yet. I am truly angry because it should still be there. I need that money back or I will take legal action. I am not a threat. I just want back what is mine.

This is my response to Green Dot after they received my complaint through the BBB: I do not accept this apology or explanation from Green Dot because customer service was unhelpful and only recited the obvious script in front of them. I was told by one representative that the customer service department was located in the Philippines and that they had no telephone contact with the Green Dot Corporate office except through emails. That in itself is totally unacceptable.

I purchased the card from Family Dollar initially and loaded 10 dollars on the card, my objective for getting this card was to use it for extra money and certain expenses because there was a larger limit on the card than my Wells Fargo account. I figured using it for purchases like trips and music purchases would be great because I can always reload the card when I need to. I needed to purchase a trip with Expedia.com, I loaded the card using their money pak cards the total was about a little more than $2000.00 cash, which should not be a problem especially when the limit on the card is 10,000.00.

I bought the card to put money on my PayPal account. I scratched off the card in the back, put my number to transfer on PayPal, ZERO balance! Call the number on the back of the card. I could never get through to a live person. It tell you to go the web page. I filled out a dispute then I would receive a check 7 to 10 day - waited and nothing. I was able to talk to someone today. Now they said a check was issued on the 21st. PEOPLE DO NOT USE THESE CARDS. I DO BELIEVE THIS IS SOMETHING GOING ON INSIDE THE COMPANY.

Purchased a card to reload Paypal. Was informed online that my address doesn't exist. And that I couldn't put the money on Paypal. I am a long term verified seller and buyer on Paypal. They know me well. At that time I submitted a refund request with Green Dot. That was approximately 25 days ago and still waiting. I have been calling them since 7/19/2014. All I get is a voice mail service due to "high call volume". Of course it's high, angry people call when they are stolen from. I would love to make a formal complaint with any entity that would harass them for their treatment of customers. I would donate the proceeds of my card refund to anyone that would bring legal action.

I purchased 3 cards for online purchases in the total amount of $500. I went to the Green Dot/MoneyPak site to register the cards and they all said there was "0". I went back to the store where I made the initial purchase, spoke the store manager and loss prevention specialist and local police went through store video and deposit accounts and found that there was no deception on their end. We all sat down and tried for hours to contact a Green Dot/MoneyPak agent to no avail. We logged on the site so that I could show them exactly what I had done and they witnessed the same thing I did, my cards had "0" balance.

Green dot has no customer service whatsoever. When you get someone after an hour, if they don't hang up on you, they don't speak any English. They also charge 5.00 to reload and charge you up to 8 dollars per month just to obtain the card. I advise to use reputable company.

I bought 4 MoneyPaks valued $1900 plus activation fees at local CVS, never scratch back off tickets. Next my Green Dot debit card came in mail. I get MoneyPaks to load on card. When I do, there's funds available on my Paks. Can't get in touch with any live person. I just want my money back. I have 6 kids and times are hard, this is so unfair. You get rob by business that's legal and nothing is legally done about it. It's been 3 days. I haven't heard anything back from their email or any call. What do I do to get my money - very in need.

I've used many pre-paid Vanilla Visas over the years and have been very satisfied; however, I was in Dollar Tree and decided to buy a Green.Dot pre-paid visa for a dollar. WHAT A RIPOFF!!!! When you register a Vanilla Visa, only one's zip code is required. Green.Dot requires a Social Security number, a log on, a password, 3 security questions, one's date of birth, etc., etc, etc!!!! Then, when you go to use it, if one thing doesn't match exactly, use is DENIED!!!! I lost $15.00 to them.

On July 21, 2014, I called back the customer support number 1800 982 1651 at about 3:50 pm and a woman answered the phone and said "green dot company, how can I help you", I said "I would like to speak to **" and she said "what is it in reference to?" I said "about a green dot moneypak card I bought and said I should call him back". The woman then transferred me to **. ** answered and said "yes, can I help you?"

I submitted a request for a GreenDot Prepaid card online, only to be denied because I did not exist. I double check all information, even triple checked. Still I do not exist. I applied for a couple more prepaid credit cards with no problem, "I do exist" according to the companies. No longer need a Green Dot. Other companies have offered me free loading and free ATM withdrawals, which you cannot get with Green Dot.

Received a Visa Prepaid card for Christmas 2013 and registered shortly after receipt. Recently tried to utilize the card for a dinner purchase and the card was rejected. After further investigation, I found out that the card incurs a $5.95 'service fee' per month after registration. No indication of the service charges that will be incurred appear on the card nor is there any notification during registration of the card of applicable charges. I spoke to a Green Dot representative and they confirmed the charges and indicated that they are not willing to reallocate the funds originally applied to this card. Other than paying $5.95 per month for a computer program to automatically deduct the money from the card, I am trying to determine if there were any other services provided by this cost? Major Ripoff... I am still trying to determine what service was received by the card holder (Me....) that resulted in a deduction of $5.95 per month.

I had rented a scooter from a company which needed to place a deposit until the scooter was returned. I waited 9 business days to call the company in regards to the money being held. Owner verified he released funds and my bank was the establishment to contact. It was stated he would do anything to help this along. Once calling GD, I realized this issue wouldn't be resolved so I asked to speak with a supervisor. This seemed to be the repeating of events for the next day. Call, CSR no help, get to a supervisor. Conflicting information from one to the other.

Green Dot's policy on replacing a card is very impractical considering they have no branches for a client to access their funds. A mistake was made by a specialist who send my new card to the wrong address and two weeks after this was discovered, I was still charged $19.95 to get another replacement rushed. A year ago I declined an offer for another prepaid bank card because the $4.95 monthly fee couldn't be waived but after doing the math, I realized it costed me $18-24 a month to access my funds via out of network ATM machines. I had no choice because many of the ATMs listed on Green Dot's website either don't exist (any longer), were out of order, or I would still get charged a fee for using it. While the bank that doesn't waive the monthly has atms in almost every neighborhood so I never have to pay extra to access my funds. And in case my card is ever lost or stolen or compromised it won't take 3 weeks and $19.95 to replace it. I can just walk into a local branch and do that. And they don't have any over draft fees either. Green Dot would be fine if it had better access to my funds but it doesn't so I'm no longer doing business with them and informing everyone I know personally and online of a better and much more practical option.

I got paid with cash recently and had some online bills I needed paying that were time sensitive. I put 60$ on card and when I got home, I logged on and put in my card number. Hoping to get an easy and clear process, I was greeted with errors on their website. After submitting the correct information only twice the only option they provide was a "refund". They would keep the 5 dollar overhead and I would be sent a check in the mail for the money I put in. I called to have the refund canceled, calling 3 different numbers till I reached a human. I called corporate office just to finally get some help, afterwards was told there was nothing that could be done. So now I'm down 5$ and I was late on some stuff I had to pay. The customer service though was not too bad though overall.

Husband and I are OTR truck drivers and use Green Dot a lot. This particular time we had multiple cards totaling $1100. One of the cards was maxed at $400... and that card didn't load properly. Followed steps to dispute/request refund. Got a call back after faxed everything over and was told that refund check will be mailed. Again because we are on the road there's no way we will be home and besides I requested for the refund to be put on the Walmart Card. Rep claimed couldn't be done so had check mailed. 4 weeks still no check. I have been calling their corp customer service # and even though the option to speak with customer service is there only get automated recording then hangs up. Even option to leave message with operator is null and it also hangs up.

I made a purchase with a certain prepaid cell phone company, however they made an error with my transaction. They said my money should be refunded within 48 hours. The transaction was made 7/11/2014. I spoke to Green Dot and they stated they will not be able to refund my card until after 7/22/2014. Something about they give the business company in question ten days to decline or approve a transaction. I am no longer going to use this card. It was also a hassle registering my card. I am just not satisfied with the customer service from this company.

I had 2,176 dollars in my account. I didn't check my card for a couple, I didn't realize that my expiration date on the card expired. I called the company and spoke to a specialist. Once I gave them the information they told me they would send me a new card. Me not thinking, I didn't ask about the balance. I called back and put my card number in and it wouldn't process it, so back to the specialist I go. The second specialist told me I had a dollar ninety seven and told me to go online so I could see what transactions was on there. I've been trying for a week to get through online. I've done everything they asked, short of giving blood and I still have no answers. I set a email to their corporate office fix last night trying to get the answers I need, but it seem as if all I've got so far is just a run around. Any help or information that can help me get results would be appreciated.

In the last few days, I purchased a prepaid card. I stopped using credit cards years ago & I never use my debit card over the phone or internet. So I thought the Green Dot Visa (GDV) was the way to go. Well, after purchasing a GDV from a major pharmacy store, I loaded only $20.00 to be safe. Well, I called the toll-free number to register. It immediately asked for my SS#, DOB, street address, etc. I didn't feel good about this process because it was asking for personal information without me speaking to a live person. After I entered all info requested, suddenly the phone system was NOT able to register my card AND it said to call back for live customer service. Oh, I was uncomfortable.

In April of 2014, I went to the Arm to get money from local bank. It was payday. My withdrawal was rejected and stated my account had only $40.00 in it. I went to bank and found account was hacked on amazon.com. I called Amazon, they reversed charges but my bank would not reverse overdrafts that resulted from these transactions. I moved my VA widows pension to a Green Dot card so I wouldn't be ripped off and left penniless again.

I made a return and saw that the amount of money was in the process of being credited to my account. I called to see when the exact date was that I would receive my money back and customer service told me it would be ten days from today! I never in my life had to wait ten ** days to get my money back and it was no one they could transfer me to, to have anything further done. After the ten days is up I'm withdrawing all my money and never using this card again!!!

I was loyal consumer for years, had my direct deposit set up with them. I lost my card and ordered a new one. Someone stole my mail and with short words took $723 and spent it. I filed a dispute multiple time and every effort assisted them going to the merchants. They still denied my claim and then was told I would get a call from corporate - never received.

Hi, i am writing you because over the weekend i had to deal with greendot in which they robbed us of 300 dollars from a moneypak reload we bought which is being done by greendot corporation at random to customers by having cards in circulation at retailers, that once the customer buys it at the retailer and pays the cash at the retailer, the customer cannot load the money from the reload pak onto their prepaid card for use. Greendot takes that money electronically because they have the ability to make the reload pak invalid to the consumer then since they have removed any way of being able to talk with a live person through the phone number on the back of the reload card or the card itself. It has become evident to me that they are in this manner running a scam themselves in which they rob thousands of customers at random and leave them in limbo, not able to get there money back (Google greendot class action lawsuits and scams, you will find there are many people being robbed but i can now if given chance to speak with you show you evidence it is greendot behind the scam to fleece millions from people).

I am unable to use my card because of defect on card. Loaded card at time of purchase, opened when I got it home and my three number code is covered. Took it back to place of purchase and was told they can not help with this problem. Can not reach any one at Green Dot either, I need help with this problem.

I E-Filed my Federal taxes on April 1 and got on my Green Dot account to get my routing number to give to the IRS for direct deposit. The IRS direct deposited over $3,000.00 on the card only for Green Dot to reject it stating that "as of June 17, 2014, we will not be accepting Tax Refunds because it is not tax season anymore." - this date was NOT stated on my Account page when I located my card information for the IRS - there was no "time limit" as to when I could have my refund deposited on my card. Now they say they are returning it to the IRS. How do I know that? How do I know that someone is not taking it?

Put funds on Green dot card to pay bill. Tried to pay bill and company said it was declined. Called customer service and was given the run around. Placed on hold twice 1st time one hr 2nd time 45 minutes. First rep states that they removed block and was told to try & pay bill again. It was declined and declined. Called 2nd time and was told they cannot release funds until 12 days time. This has not been resolved. Run I tell you walk fast Green Dot.

Got a call at 8:15 am 6/26/14 from 202-751-2498 to my home number, saying IRS Paralegal calling. He gave his name and Badge #. He said that they will put a lien on my residence, freeze my passport and bank accounts due to back taxes owed by me, if taxes are not paid within next two hours. They had me call from my cell phone and asked me to take a car charger with me so my battery will not run out. They kept me on the phone for a total of around 3 hours (threatening I could not hang up or would go to jail) for a long time forcing me to get 14 prepaid Green Dot Money Pack cards $500.00 a piece. I scratched off one and gave them the number. Despite my request that they speak to my accountant they did not want to talk to my accountant based on the reason that I was eventually responsible for my back taxes and they wanted to talk to me only.

I was a victim of a scam. I received an email from a person going by the name of Justin **. He stated that he works for the government and there is a pending court case if I did not pay. He requested that I get a Green Dot reloadable credit card with a specific amount and not to register it. He then requested me to give him the card number, expiration date, and the 3 digit code on the back of the card.

I was a victim of a scam and Green Dot money pack just happens to be an easy way for these people to operate. I was caught off guard or I would have never fallen for this scam anyhow. The details are: I received a call from someone who I thought was my utility company telling me that my account was past due and that we were going to be shut off in the next 45 min. if a payment wasn't made. My account was past due, lucky them, and I was in the middle of a stressful work day. I said that I would log in and pay ASAP. They told me that a web payment would take 6 hours to clear and a cash payment was necessary if I wanted to keep the power on. They said I could take a cash payment to a pay station so I asked if there were any near my workplace.

About 1 months ago I purchased a moneypak card. I put $300 dollars on the green dot MoneyPak so I could transfer into my Paypal Account. I drove home which took no longer than 5 mins and tried to add the money I just paid on my moneypak to my Paypal account about 45 minutes later. It said there were no funds on the MoneyPak card. I spoke to a representative who confirmed that there was no money on the card and said that after 5 minutes of purchasing the card someone had withdrawn $300. So I ended up filing a complaint with Green Dot. They told me to take photos of my receipt, my moneypak card and my green dot card. I did so and emailed it to customer support. They told me that it would take 2 weeks to do an inquire.

About 2-3 months ago I purchased a green dot card and a moneypak card. I put $200 dollars on the green dot card so I could pay bills online. I walked home which took no longer than 20 mins and tried to add the money I just paid on my moneypak to my green dot card. It said there were no funds on the moneypak number I supplied them with. So after a great deal of searching to find the number I finally speak with a representative who told me the money was already withdrawn at 2:35 which was not even 5 mins after I bought the card. They told me to take photos of my receipt, my moneypak card and my green dot card. I did so and emailed it to customer support. They then gave me the run around for 2 WEEKS thereafter only to tell me there was nothing they could do. They said they seen where it went but could not retrieve it back from the card so they closed the case. REALLY?? NEVER AGAIN!

I have had my Green Dot card for about 6 years. I have had my paycheck direct deposited to it and it was really convenient... until today. I went to use my card for gas, knowing that I had money on it and it was declined. I called customer service. The recording said that they have closed my account and that I would not only no longer to be able to use that card but never be able to own a green dot card again. After attempting to speak to an actual person several times over the course of an hour, I finally reached a customer service specialist that told me that my account was closed due to suspicious activity because of the amount of money pack reloads that were made to my card. That they had the right to close any account that they felt was being use in a matter other than for which it was designed for.

Please be informed that this company is horrible. They can freeze your money at any time and hold out for about a month before you get it back. They have an solid rating with the Better Business Bureau which means that in some kinda crazy way this is legal. People please report them so we can knock their rating down. They are scamming people everyday, holding on to your hard earned money for as long as they want, giving us the runaround on the phone, so called supervisors that don't know anything. The CEO of this company makes major money and steals yours. Please take heed, don't buy these cards. American Express makes a better one. Boycott trying Green Dot. They are making money off of stealing ours and they know we will pay more in legal fees to get the money back that they took, but your money is your money. Don't buy these cards. Take a stand. If everyone that has been scammed calls the BBB hopefully we can knock down their rating.

Hello there all. I hope everyone takes what I am about to write very serious. I was also a victim of Green Dot. They closed my account and never gave me a reason. I had $200 in there. I finally got through to someone and was told they closed my account because I live in an apartment complex. They said "If too many people have the same address associated with Green Dot, then they can choose to close some accounts." And they called this suspicious activity for using the same address. In other words, if you live in an apartment complex, which uses the same address obviously (minus the unit number), then you are subject to being closed. And can never do business with them.

Since I opened my acct. with Green Dot, I noticed missing money from my acct. Then they started hitting me with overdraft fees. Also they blocked my card for shopping at Costco. WTF???

I have been using a Green Dot card for many years without an issue, then a friend wanted to buy something from me and I told him just to get me a Green Dot Card. He did purchase a card and gave it to me for what I had, I registered the card and was fine. I used it at a store that has many depts., Coffee shop, sub shop Pharmacy, and checked out at the supermarket then forgot milk then I used it for that. 5 or 6 purchases in one store in one day. Then I went to use it at an auto parts store 2 days later and a decline showed up. I knew I had the funds on the card so I called. They said yes I have the funds on the card to cover it but they put a hold on the account and I must fax a copy of my DL and SSN card and they would review my account in 10 days.

I put $100 once and it took 10 bucks. Then I put $25 today. They charged me the tax so it came out to be $29.95. Then when I tried to put it on my phone, it said I only had $20 dollars! Worst prepaid card ever. They shouldn't even be in business. You can't even get your money back without stressing. They take your money even when you listen to your account balance. They make excuses and if I did not care to sound ignorant I would be saying worst things. Do NOT Get A Green Dot Card. It's not worth the hassle!

I have tried for almost 6 weeks to fix this issue. However they continue to come up with more issues that has prevented me from getting my money from my account as well as closing it (OH THEY CLOSED IT ON THEIR OWN)! I allowed my ex-wife and her friend to deposit their IRS refund into my account... (they did not have an account, So I tried to help them out, SO WHAT?) And now I am being treated like some ID thief! Like a damn terrorist. AS OF TODAY! The way I have been treated.... I would be afraid to try to get on a plane.. I feel like a criminal.

I used this system once and it was OK for computer security payments. The problem is the scratching numbers. Doesn't always work. I used it today to pay computer security at cvs pharmacy. I scratched the numbers and they are not legible. cvs won't give me my money back. I don't know how to get the money back from Green Dot moneypak. I am furious at cvs and moneypak. I have contacted the better business bureau.

This is just awful. I mean Awful. I'm drained of everything in me after dealing with these people. I can't cry anymore, cried all day yesterday and today. I'm just so hurt and feel so violated. I just Bought a Green Dot Card, one of many that I have bought throughout the years except to find out yesterday they put a block on my card for which I needed the money for my health, my prescriptions. I do not have access to any of my funds. When I ask them why????? why the block/decline, I can't get a straight answer out of them. They keep giving me the run around. I kept calling them and calling them looking for answers. First they told me security then they told me incorrect information. They are lying. They are thieves. They told me to find a fax machine somewhere then fax them over my Social Security number and License??? Is this even Legal? I needed the prescriptions so badly I did it. I know what your thinking...Is she crazy??!!! Not only did I do it...but I did it "5" times. They kept telling me they didn't receive the fax? The fax that I had to drive to and pay money out of my pocket?? I have proof of all faxes dates and times and pictures.

I bought a Green Dot pre paid card loaded 40 dollars on it, went to use it balance of 0. I called, told them about it, they said that there was a glitch in the system. They would refund my money, I would have it within 2 weeks. That was 3 moths ago, no refund now. I can't talk to no one cause the automated machine don't recognize my numbers.

Green Dot scammed me... I don't know why but Green Dot allegedly performed a review of my transactions and close my Green Dot account. They didn't send me an email. I haven't received any notifications via SMS and have gotten no warning: from them not to buy a reload pack. They said due to a review of your transactions your card has been closed furthermore you will not be able to open another card with us. The only transaction I have ever had instead of telling this new card to pay for my storage online. I just went to Safeway tonight and spent $110 on a $105 reload in the form of a money pack. When I tried to reload my card, I got this message upon calling customer service. I now have to wait a week after submitting a request for a refund check.

On April 30 and again on May 4, 2014, I filed two on-line complaints on the www.moneypak.com website regarding the April 30, 2014, phone scam and fraud by extortion, which I have been the victim of, and which involved prepaid cards purchased at Rite Aid and CVS stores. The MoneyPak online statement was that a reply will be sent to me in two business days. As of May 29, 2014, I have received no answer (except a phone message on 5/27/2014 following my fraud dispute with CVS). I sent them the fraud dispute by fax.

My son and I have each used Green Dot for about 4 years with very good customer service. On May 2nd, I asked the bill payer service to send a check for my rent. My landlord did not receive it. On 5/8, I spoke with a GD operator who told me he was stopping payment on the check, starting an investigation, and issuing a new check which would be in the hands of my landlord by 5/13. After numerous calls to many supervisors and hours on hold, I found on 5/22 that the stop payment had never been completed, and I would have to wait "5-7 business days" to have the money returned to my card. It returned in the evening of 5/28. I incurred late charges which were not covered by Green Dot. Then I wanted to send my son money on a Moneypak for dental work. I went to numerous 7-11's and Walmarts and was told the same thing - all Moneypak cards had been recalled due to an error, and were not replaced.

DO NOT EVER PUT MONEY THAT YOU DEPEND UPON ON THESE CARDS!!! These people are the most deceptive people in business that I have ever dealt with! If you have problems with them.... report them to the BBB & get rid of that A rating. Also make your senators & representatives aware of their tactics. Something needs to be done. Their CEO makes over $6 million a year... but have you ever tried to contact their corporate offices in California??? There's a reason that they don't want phone calls! They are aware of how their company does business!

I had security concerns about the card number that I have had for 4 years. Since you can't do a charge-back with Green Dot, I have to protect myself. Besides, it is almost time to renew, I was thinking of going with AmEx prepaid, as their fees aren't as ridiculous as Green Dot's. I told the rep, 'James' that If they would change my number and email me the new number today, I would agree to stay. James said, "Oh, yes, Ms. **, we will send you the number to your email today." I told him that this is my June money, so getting that number is important. "Oh, don't worry, Ms. **, it will be to your email today." It is the end of the business day and no number.

I went to load my prepaid Visa card and got message zero balance on this card. Have called and emailed GreenDot and all I get is runaround. Still no refund and it has been 3 weeks. I am so mad. Can't believe this would happened. Feel totally violated.

I am amazed that this racket has an A rating from the BBB. They sold my twelve year child a debit card and he was unable to authorize it since the website requires him to enter his social security number. I tried to get him a refund and found their customer service appalling. They essentially wanted my SS# in order to authorize the card. As if I'm stupid enough to give out my personal information to a call center in the Philippines. My kid is out forty bucks, but that's the price for a lesson on how financial instruments can be a swindle.

We were victim of scam using eBay and Green Dot money pack. We lost $3000.00 by using the Green Dot money to buy an item that was posted in eBay and when we realize that it was scam transaction, it was not way to contact by phone the company Green Dot because they never provide a phone that you can reach easily and stop the payments, we have to go through Paypal in eBay so they can reach the company to warning about the scam that we were victim. So when we reach them was too late, they didn't provide any help as well as the customer service in eBay were so neglected that we ending up losing all our saving. I just hope the government stop this company that provide help to scammers without any consideration with the victims. We need to get them out of business before more victims come across.

My wife left to go out of town before I could get my check cashed so I told her to take our Green Dot visa and I would load the money with a MoneyPak on the card. I went to CVS after I got my check cashed and purchased a money pack for $200.00 and came home, I scratched the grey off the MoneyPak and entered the number on their website. And when I did a message came up and said that there was a zero balance on the MoneyPak.I called Green Dot and was instructed to go back to the vendor. My receipt showed that the card was activated. The manager at CVS was really nice and helped me get in contact with Green Dot because she said they could not do anything. The lady at Green Dot asked me to fax a copy of MoneyPak card and receipt to them and the manager did so for me.

Green Dot is refusing to comply with a probate court order and insists on keeping my deceased mother's social security money. My mom passed away two years ago with a little over $400 left on her card. Green Dot eventually sent me a check for the money in my mom's name after I provided them with all the documentation they asked for; death certificate, power of attorney, cremation receipts, etc. Social Security told me that I'm entitled to the full amount of my mom's left over social security money. No one else has contacted Green Dot or is interested in my mom's leftover Social Security money.

Protect your customers, PLEASE. I lost $600 from moneypaks due to scammers. There is one way to trace where the money went. Great for the theives, horrible for the customer. Why hasn't Greendot fixed this yet. Something needs to be done!!! Can we please find a way to do something about this.

To all those that have had issues with Green Dot and Walmart Money Cards, I offer a suggestion. Be factual, accurate and unemotional and submit a complaint through the Securities Exchange Commission. They will follow up on things and are best suited to handle the complaints.

I want to know if there is any type of class action suits filed against these scumbags. They are continuing to sell a product that they know is causing harm. Any company that will not let you report a fraud involving their own product without first entering your personal information has something to hide and has no interest in resolving complaints. No fraud hotline. No fraud system without creating an account... for a pre-paid debit card? THIS COMPANY IS CASHING IN BIG ON CRIMINAL ACTIVITY! WTF! WHERE IS THE FBI ON THIS? WHERE ARE YOU? You can't tell me that it is impossible to trace this with the company’s assistance. Someone very dear to me just lost a large sum of money due to a telephone scammer. Please attorneys. Someone please contact me.

My vip card was due to expire 04.14. I called them in March for a new card. They said they will send it. By second week, I called back to verify because I get direct deposit pension social security. They said they received no call, but they said they will send me a card asap. They sent me no card again and they said that I didn't receive no phone call again. I asked to talk to supervisor. This is two days before my card expired. She lied also. I explained I have to move and I needed my money. She got mad but said I will do what I can. At the end of April, I checked my account, I found out she closed my account to be spiteful. I CALLED AGAIN AND GAVE ME AN EXCUSE. MY PENSION WAS SENT BACK TO VERIZON. I CALLED BACK AND ASKED WHY ANOTHER EXCUSE. THE SUPERVISOR LIED AGAIN MY CARD. HELP!

First they take my money from a moneypak and say their system lost it...magically. After I threatened fraud charges, they found it and the money showed in my balance an hour later.....then the card doesn't work so they still have my money and I'm out the cash paid. Complete ripoff!!!! Don't donate any money to them because that's what they think it is, a donation.

Can't get money off card system errors. Not able to withdraw money off of card at ATM.

Got a call at 10am 5/6/14, saying IRS Detective calling. He gave his name and Badge #. He said that he is issuing an arrest warrant over the phone due to back taxes owed by us. If taxes are not paid within next two hours, IRS detectives will be at our house door step to arrest. The person calling had the correct names and address with them and as also the home telephone number. My wife who was alone at home, got scared and succumbed to the request. She was forced to go to a Rite Aid store and get $3287 dollars worth of Greendot.com cash cards (total of 8 cards). She was then asked to scratch the back of the cards and give the numbers from them immediately, which she did under threat. Once they got the numbers, they said they have received the money and confirmed the receipt of the money over the phone.

My son had been scammed by someone on Craigslist, using a Green Dot money card. As soon as we figured out he was scammed we contacted the sheriffs dept and tried contacting Green Dot. At first we were told they could track it and possibly track it. That was the last positive thing we heard. After this Green Dot told the sheriff’s dept that we needed to file fraud case, which we did. Had to email copies of the Green Dot card and copy of the receipt. Then received an email saying they were working on it. Another telling us we needed to email this information to another dept. which we did.

I have been double charged by Green Dot for both an ATM balance inquiry and an item purchased through Amazon. The thing is, one ATM charge and charge for item are on one day and the duplicate set is on the following day. On the days in question, the first day all I did was a balance inquiry. The next day I purchased the item. What I cannot seem to figure out is HOW they charged me for the item the day BEFORE I even thought of purchasing it and why they charged me for a balance inquiry on the next day when I certainly did not do another balance inquiry.

I bought several (small money) apps for my new phone from the Google Playstore using my Green Dot prepaid mastercard. Green Dot Bank froze my card as a "risk" for buying the various items in the same day, and from the same location; and are saying that I have to wait 10 business days to request a refund on my account balance, then at that time within another 10 days they will refund my money in the form of a check. A "risk" to whom exactly?

I bought a Green Dot visa card from a store where I live and found I couldn't use it until I got my "permanent card" from them in the mail with my name. The permanent card came and registered online with them and had a password and secret questions to answer. Their site showed the amount I had loaded which I made a copy of. I still could not use the card and when I called Green Dot to ask if I could just get my money back since I couldn't use the card, they said I would have to send them a copy of my driver's license and social security card for them to review for 10 days before they decided if they would give me my money back. I refused to do that and asked to speak to a supervisor which I was told there was not one. They said they had to know for sure it was me before they could refund the money because of suspicious activity on my card. I asked them how that happened as there has been NO activity on my card other than the original loading of the amount.

I needed to get the routing number & my account number to give to my employer for my direct deposit but didn't have access to a computer to look up my account. I called a GreenDot and confirmed the number 3x. The number was incorrect!! Not reliable for Direct Deposits.

My 15 year old son purchased two separate green dot prepaid cards to purchase a motorcycle online.. He loaded one with 500$ and the other with 250$. We then went home and activated them. After a bad experience with the bike owner my son changed his mind and wanted his money back.. Mind I called customer service no more than three hours after the initial load.. I gave the lady I spoke with the two card numbers and she assured me I would be receiving two checks for my son. I gave them all the information off the receipt that they ask for. They then told me if there was any problems I could expect a callback within 24 hrs.. No callback so I called them back to check on the status and the women told me that everything was fine.

Purchased MoneyPak card at CVS, due to a scam I was a victim of; which I reported to local police. Police instructed me not to contact party that called me. In scratching off the covering over the back of card, to display the card numbers, I completely scratched off 2 of the numbers, rendering it unusable. I then spoke with CVS, on getting my money back $429.00. They told me they do not offer refunds. Had to contact Green Dot directly, which I did April 7. Filed a complaint over telephone twice, then online twice. The last complaint was closed because they did not receive copies of receipt and card they requested. I spent $6.00 to fax this to them, got a confirmation, but they have no record.

Green Dot aligned "my name" as being affiliated to another family (or persons), having the same last name. Therefore I was unable to apply for a prepaid debit card. What's that about? If I pay EVERYTHING IN ADVANCE, why couldn't they process a simple application? I will not be denied access to OPTIONS that are available to other U.S. citizens just because they "choose" to INCORRECTLY ASSOCIATE ME WITH TOTAL STRANGERS!!!!!!

I use several GreenDot cards for my over the road drivers (fuel, repairs, etc.) approx. $600/week year round. For the third time, this 2014 (4 months) I buy the MoneyPak reload card at Walgreens and/or Walmart (which has to be cash) and when I try to load the funds, I get an error message after entering the MoneyPak number. Retried several minutes later and now it says the MoneyPak number is invalid as it has already been used/loaded. Needless to say, the funds don't show on my balance. I initiate a dispute and immediately get a request for a ton of info images of the MoneyPak front and back, copy of the receipt from Walgreens, store number, location and several other very specific details. I keep records so I send it over via email as requested.

I tried to use my card to get an Amtrak ticket but I forgot to give Amtrak my correct info so they declined the transaction. Then I call Green Dot and they have charged my card for three tickets yet Amtrak says that they never charged my card. I called customer service and I was told many different things throughout the day as I called them 4 to 5 times getting the run around. Was told that I would get a call in the next hour and nothing. Called the next day and was told that yes my card was declined and in the same breath that it was approved and that if I get my money back it won't be for 11 days. MY QUESTION IS IF A TRANSACTION IS DECLINED, WHERE IS MY MONEY? I WILL NEVER USE GREEN DOT AGAIN NOR WILL MY COMPANY.

I have a remaining balance of $675 and they put a hold due to entering the wrong moneypak number twice. Mistakes happen! Now they have a hold on my card for 10 business days. The 10th day is tomorrow and now they're telling me they're going to send me a check which will take 5 to 10 more business days. I am trying to get them to just make my funds available so I can withdraw the money but getting help is impossible! I don't understand how they can do this. This is my rent money so I'm getting late fees everyday. I am NEVER doing business with them again. Very Shady!

I have a Walmart Green Dot reload card, and I work for my cousin who lives on the other side of the country (marketing analysis). The day comes to get paid. Seemed that a MoneyPak would be cheap and easy to do. So my cousin goes to the local 7-Eleven and purchases a MoneyPak reload, sends me the number. I call to load the refill, instead I'm told there is a zero balance on the reload. So I file a dispute, fax copy of receipt, get a reference number. I call back, they did not receive the fax of the receipt. I try to work this out for a week. My cousin tries to file a dispute. All to no avail. I call and ask for an email address. I get one and another reference number. Of course the email was returned invalid. It has almost been a month. What else can I do?

The first part of what happened wasn't Green Dot's fault - also, until this happened I was a very happy customer with Green Dot and often suggested others try it as an alternative to using their credit cards. Recently I rented a car while out of town to visit family and used my Green Dot card; the car rental company, in error, doubled charged my card. Once I was home, I realized the mistake and called customer service at Green Dot. They explained their policy on double charges was to hold the money for sixty days. When I asked if there was an alternative to this policy I was assured that if I did a couple of things, the hold would be removed within the next two business days.

My card has had money taken off of it twice less than a month in Japan and charges authorized by this company with money I didn't even have on this card when there is supposed to be $5.00 on it always. I believe someone in the company has done this.

My daughter received a Green Dot VISA gift card as a birthday gift from a friend who obviously purchased the card at some local retailer. In order to use it, my daughter had to call the toll free number and give all her private information in order to begin using the card. What debit card makes you give your SSN? None! Well, none that are legitimate. Look at all the complaints. Consumer Affairs needs to do something before Green Dot is allowed to continue preying upon more innocent people.

I purchased a MoneyPak reload recently. I loaded my Walmart Money Card Visa with the funds. The automated system stated the money was successfully loaded. It never made it there. I filed a research claim with CVS and they sent an email to GreenDot. I haven't heard anything from GreenDot about my refund. Can someone please help me with this issue.

Requested a company reverse a charge on March 27. They agreed. It is April 3 and the charge is still "pending" and when I call numerous numbers I get someone in the Philippines, not United States, and can't be transferred to the US either, and all they tell me is that it is scheduled for the 8th of April. Why does it take two weeks?

On Feb 12th, 2014, I disputed 5 unauthorized charges on my Wal-Mart Money MasterCard now provided by The Rip off Artist cons at Green Dot. I filled out a dispute form, had to pay to fax it to them (All other Visa & MasterCard Providers use the industry standard Method With Recorded Sworn Statement). My computer was infected with a program, an email was created without my knowledge and my card compromised. I called each merchant to find out how and why I'M BEING CHARGED! I had no knowledge of the email used, no password so it was hard, I could verify my old card info. These web sites using the same webpage formats customer service with different phone number were sex sites in located in Russia.

I Paid 6 dollars for a Green Dot preferred card at Walmart. Loaded $170.00. After activating card they told me I could not withdraw cash as it says on package. Less than thirty minutes after purchase they said my SS number was connected to a female; I am male and never heard of her. They refused me the services advertised and would not refund my cash. Terrible customer service agent with a bad attitude. Asked to speak with supervisor. She said they will tell you the same thing and hung up on me. False advertising on package - I have contacted a lawyer about it.

I bought a green dot re-loadable debit card and loaded $10 on it. I tried to activate it online using my social and dob but it was not working. I called customer service and was told it was blocked due to suspicious activity. I told her I just bought the card and there was no activity. She said I had to fax a copy of gov issued and my social security card. I gave them the info online. I told her I felt uncomfortable giving that info and wanted my $10 back. She said I could not till I sent the copies. I told her I felt it was a scam to keep my $10 I used cash for. She restated my $10 was blocked. I just want my $10 released. I did nothing but buy the card, load $10 and nothing else, no other transactions.

My internet service provider accidentally charged the Green Dot card for an erroneous charge. When I called, they immediately removed the charge and said the money will be returned within 1 to 3 business days. I went to the store knowing it was more than 3 business days and went to make a purchase and was declined. My balance was 0. When I called Green Dot they said that "according to paragraph 3, section 2 they have a right to hold any refund till the 28th of the month"! Hello!!! Are you serious. So if a charge is made on the 1st and refunded they can hold it a whole month? I don't think so. I'm going to the banking commission.

MY story is like everyone's on here. I had my IRS deposited into my Walmart money card. The next day Walmart put a lock on it. Suspicious activity, we got that resolved. The day after another lock by Green Dot. I do not have access to any of my funds. Guess what, for 20.00 they can send me a new card in 3 to 5 business days. So they have access to my money but I don't. How can they get away with this?

I loaded $260 onto a Green Dot MasterCard for my son who's in jail last Friday & STILL having problems using it??? I DON'T know what to do to activate it, so hopefully this will make it work now!!

Stay away from GreenDot-- they make the process interminable, make it very difficult to get through to anybody (I had to go through the California Dept of State to find their number-- and then it was off-shored), they charge you fees for THEIR errors, and have the WORST customer service I've seen in years. AVOID AT ALL COSTS.

On Friday, March 14, 2014, my son did a "swipe" load to our Upside Debit Card account in Sarasota, FL. He called and told me about it and I noticed that an hour later it still had not loaded on my Upside card. I called Upside and they told me that they would get a supervisor to call me within 1 to 4 hour. It NEVER happened. The next morning, I call Upside again and they told me that Green Dot was having "IT" (Information Technology) issues and that they would resolve it and give me an answer as to what happened to my money. Saturday came and went... NOTHING! I call Upside Sunday morning, they tell me the same ** and ** story about "Green Dot's Information Technology" problem. Monday came and went... NOTHING! I call Upside today and they inform me that Green Dot STILL HAS NOT RESOLVED THE INFORMATION TECHNOLOGY ISSUE!!! This is ridiculous! I clicked the box below to have a lawyer contact me and hopefully Green Dot will have the decency to tell me what happened to my money!!!

I went to Walmart and did a "swipe load" for my prepaid card at the register just like I always do on Friday March 14th. I usually have a confirmation from my prepaid card that the load was successful by the time I walk out of Walmart...until the 14th. My prepaid card is not through Green Dot but the transfer of funds from Walmart to my prepaid card is done through Green Dot.

I opted to have my tax return deposited on a Green Dot card. They put a hold on my card twice, a total of ten days. I know they are doing this to others. I'm going to set up a website to solicit people and file a class action lawsuit. I will update the information here. They're scamming and using other's money to invest. We have a case.

I had unauthorized charges. Disputed the charges. They took longer than 10 days to handle dispute - so when I told them part of their policy, if it is longer than 10 days that you are to grant provisional credit. They said, "well, that's a lot of money." Well I said, "I deposit a lot of money in your account every two weeks." And they said, "well, if it were a $50 that would be different." I said, "you have to be kidding me. You don't follow your policies." I told them I was changing my direct deposit to CHASE LIQUID. I withdrew the remaining amount from my account and change my direct deposit (all but about 8 cents). Three days later I get a check in the mail for 8 cents. I log on to my green dot account and it is said my account was closed. A week later, I finally reach them (note this is 4 weeks into my dispute) and they tell me that My account is closed because of my card activity and I no longer can open another account.

I received the 1st part of my tax return on my Green Dot card without a problem, the 2nd part was entered into my account, and when I tried to get it, I was informed that my card had already expired. No 1 from Green Dot had informed me of this nor did they send me a new card before it was to expire, so now I have to wait 3 days for Green Dot to send it back to the IRS, then wait for the IRS to send it to me in the mail which will take up to 3 weeks, not to mention that I still have funds left on that card. I asked if they could just transfer it to my other Green Dot card but they wouldn't, they're gonna send it to me in a check, keep in mind that the whole purpose for using Green Dot was so that I wouldn't have to go to the bank. Green Dot card is in the way it's supposed to be convenient but it conveniently screws you.

Ordered something from Amazon on 2/28/2014, then decided to cancel the order on the following day, 3/1/2014. The order was not processed. Amazon confirmed the cancelled order on 3/1/2014 and 12 days later, Green Dot claims the order (pre-authorization) is pending. They are holding my funds and benefiting from any and all interest which may accrue at my expense.

I had called because my card was expired and would not pay my bills. I wanted to know when my new card would get here. I was told at that time my account had been put on hold why I don't know. I got them to release the hold on my account, but was told at that time I would no longer be able to add any further money to my account. I could not go purchase a new card and use that so I could continue paying paying bills and doing business w/ green dot.

I received my federal income tax on my prepaid green dot card. I use my card 4 times then they put a block on my card. I have been going back and forth with them for days now, still no resolution. There is a remaining balance of over 7,000$ on this card. I think they are a scam. It's hurtful and unfair that this company is still in business and still basically stealing people's hard earn money. If all of us can come together about this situation we can get our money back, they are not allowed to keep these type of fund of any kind. We can do a class act lawsuit against them. Please people let's stick together so that we can get our funds back. Feel free to email me at ** so we can start up a petition against this company please and thank you.

Last week, I disputed an unauthorized transaction and closed the debit cards associated w/ my account. Customer service informed me that it would take 10-14 business days to receive a new card and although I would not have access to my account or any money, they cannot expedite delivery of the card. In the meantime, I'm left without any money or access to deposited monies from paychecks, tax refund, etc. I've had to borrow money for food, gas, etc and this have been extremely overwhelming. I discourage anyone from using their services. As soon as I receive the new cards and can activate them, I'm going to transfer to a reputable bank.

I had my taxes put on my sister in-law's Green Dot card because I didn't have a bank acct. and she didn't use the card. Well, the money was loaded on schedule. I used the card 1 time, went to use it later that day and it was declined. We called and they said it was froze because my taxes was put on someone else's card so they ask us to send them a copy of our license and social security card which I understand about identity theft right now so I did so. No big deal. Well now it is day 14 and they are still dancing around unlocking the card that has 6,000 dollars on it and to try to help, I even faxed them some other material plus my FINGERPRINTS to verify my identity and they tell me that it can take 5 more days. My bills are due. I'm just a working class person and anyone who is the same knows how people depend on and pre-plan for their income tax money. I don't know what to do. It is scary when someone can take money that belongs to you and just take it all with the click of a button and it seems there is nothing you can do about it.

I bought two greendot prepaid cards on February 24, 2014. When I got home with them to upload to paypal account, they were showing $0.00 balance. I called customer service and they told me the funds have been used. I emailed the receipts and front of back shots of both cards. They have people working in customer service that you can barely understand. They have failed to get my money returned or any type of resolution to the problem. I am a single mom of four kids, which three are special needs, Autism and ADHD. I can't afford to lose this money. One card was for $500.00 and the other was for $350.00 total of $850.00. I just want my money back and be done with them forever, will never purchase another card from them!

I bought a Green Dot card for my taxes to go on. And the day I get my taxes, a block goes on my card. I have spoken to them several times but they refuse to release it. I sent ness info to no avail - nothing. I have to move and need my money. Lost everything in a fire. I'm just confused on how to get my money.

After getting a balance notification that my tax refund was on my card, I went to work and used my card at Wendy's for lunch. I went back to work and at the end of my shift, I tried to get gas and my transaction was declined... 3 times I tried. Once I got home and called the customers services #, they told me that they froze my tax return for suspicious activity and to fax my Driver's License and SSN to verify me. I did as instructed and was told they will take 10 days. This is unacceptable! But no one can help me!

I have a Green Dot card, went to use it at a store. They told me it did not take it, so I call customer service. He told me my card was blocked. I said, "what how's it blocked?" He told me there's been unusual activity on the card. I said someone has my info, he then said it was a possibility. I said you guys are the only ones that I gave my info to (I don't have credit cards and etc.). He then laughed and and told me to fax all my info to them. Um NO!!!! I think they're a SCAM!!!!!!!! Do not buy.

On 2/20, IRS deposited 689.00 into my Green Dot account. On 2/26 had balance of 219.00, okay Account is blocked. I called the 800 number 1st time, could not even understand the person who I was talking to. Called back, I was told I needed to send a copy of my social security card and driver's license to a fax number and it would take 10 business days to be investigated. I asked, "What investigated?", they said my identity. I asked for a name to send this info to. They don't have one, just kept saying, "Don't worry your info is safe with us." I have had this card for a long time and now they question my identity.

I just believe Green Dot is linked up with the scammers that ask for you to buy them. When you contact Green Dot to complain or dispute their estimated wait times are definitely off. When the wait time is 20 minutes it actually is an hour and when you finally do contact someone they have broken English and tell you basically you are assed out on any type of resolution.

I got my income tax refund direct deposited on the green dot card. I opened an account and choose to because their advertisement said "you can get your refund up to two days faster." Well I received a text letting me know "good news your refund of 5,500 has been deposited. Your card is ready for use." Well within an hour my card had a block on it and I can't use my funds. It's been 5 days... I faxed them everything they said they needed and then some.. My account still has a block on it. They said they need to verify that I'm the cardholder before they can lift the block and I can use my money. I'm so far behind in my bills, I have 4 beautiful children and I'm scraping up money to get stuff for our house. My family has been looking forward to us getting a car. It sucks walking everywhere and taking the bus. I am praying the block gets lifted soon....

Tried to validate greendot.com money card. Headed it to clerk in the store thinking it was as simple as other money card gifts I had received. Spent twenty minutes trying to register it via Green Dot. Was asked all of my personal information, social security numbers, birth date, phone, address email accounts. Angry and pressured by people in line, I submitted it but changed a few things like SS and address, etc. I then completed it and was told to log in. It said, "Account cannot be activated invalid information." How could they know this? Tried twice and then called their number.

I have been using MoneyPak to load my Mango card for a few months now, all of sudden it says they refuse to load due to suspicious activity. I too spoke with someone I know for darn sure wasn't on this side of the pond who transferred me to their automated service to load which gave me the same message. If this was my last dollar I put on here to pay a bill it would be cause for a negative visit from me to the MoneyPak offices. Maybe I will contact the news and get it broadcast everywhere what a scam this is. In addition I thought companies could not knowingly take money and not provide the intended service. I hope this ends up with the Attorney General as these people need to be stopped ASAP, and I hope whoever has their job on the other side of the pond loses it! What is customer service if I speak ENGLISH and the rep CANNOT!!!