Green Dot Prepaid Cards Reviews

I took money from an ATM, but the ATM shut down stating that they were out of money. I contacted the bank where the ATM was and they said I had to work it out with Green Dot. I contacted Green Dot and they said I have to wait 10 days for the bank to give them the correct information. Only then can I dispute the $400 error, which will then take another 10-14 days, to get my money back in my account.

I tried to use my Turbo Tax Prepaid Visa at a gas pump. The card was declined twice so I paid cash and checked my balance the next day when I got home. There was a transaction for the same day from the gas pump equaling exactly what I had in my account, taking my account to zero. The dispute policies state that you have only two days to notify them of a dispute, and that you have to call them directly.

On February 3rd, 2012, I paid a bill with one of my vendors. My vendor processed my payment with their PayPal merchant account online. The vendor entered my billing address for my Green Dot MasterCard incorrectly. My vendor's online PayPal merchant account denied the transactions entered with the incorrect billing address. Finally when my vendor entered the correct billing address for my Green Dot MasterCard the transaction was approved with a confirmation number to prove it. After that fiasco, something told me to check my Green Dot MasterCard balance online. when I looked, I discovered that my Green Dot MasterCard account had a total of 4 $324 pending transactions, debited from my account.

Somehow someone put a $200 money PAC on my Green Dot card. I don’t know who or how they did this but Green Dot has put a block on my card. Now I have late charges on unpaid bills. It’s been about 2 weeks now and Green Dot keeps giving me the run around. Green Dot said an investigator would call me and they did. I explained and now Green Dot says the investigator will call me again. Why, I already talked to them! Nothing is happening.

I’m trying to register my card. I spent 25 minutes waiting to talk to someone. When I finally talked to someone, they wanted my social # and I said I was not going to give it to them. She said they can't register my card without it. I ask for phone # I could call to complain. She said the social # was optional?! I told her I wanted to talk to a supervisor and they put me on hold for another 15 minutes. I have been a Visa customer with a debit card and a Visa credit card and if it wouldn't hurt my credit, I would cancel both.

I was scammed by emporiumcloseout.com out of a purchase for a new toolbox. I paid for the tool box with a Green Dot MoneyPak. After getting an email confirmation that my order was received and processing, a week went by. Then, it turns out this company has disappeared: website is offline, phone disconnected, emails are bouncing back. So I contact Green Dot to dispute the transaction. Green Dot Corp. stated they knew where the funds went. They have some person’s name, address, contact information and won’t release it without a subpoena. The card where my MoneyPak was loaded has no money in it, and they (Green Dot) won’t refund me my money. Green Dot is protecting the guilty and making it near impossible for the victim to resolve a loss. I am hoping to get the attention of a class action lawyer to take action against Green Dot Corporation.

I suggest for people not to purchase Green Dot prepaid cards. Twice I’ve had purchases made in a three week period of amounts of $20.00 that I did not make. I don’t care for having to pay for someone else’s desires. To get a response from someone is impossible. The outcome of it all is that someone is spending my hard earned money and I don’t get reimbursed. I’m a very dissatisfied customer.

Green Dot Sweepstake has called my answering machine over fifty times in a 24-hour period. I did not enter any sweepstake and I did not seek these solicitations. I requested that they stop calling and they will not.

Green Dot Prepaid Company are thieves! They stole my money. They never placed the money on my card. I have gone to my 7-11 to try to get assistance in helping me resolve this. They are claiming they are not responsible. Green Dot has no customer service to speak of and no human being at the other end of the phone. I am going to take 7-11 to small claims court and report Green Dot to the FTC as well as the Better Business Bureau.

They had sent me a new card. I paid twenty dollars extra for FedEx and I received it, but my card is not effective. Customer services suck. They don’t help. They don’t know what they are doing and they are always not open. They put my card in security block and they can’t even take it out nor can they fix it. I called about a good twenty times and still no one on the line. If I did have someone on the line, they tell me the same thing. I have money on my card, checks are being sent and my card is not working. I’m very ** I will sue if I don’t get my money back. That’s a promise they should not even sell Green Dot cards. This company sucks.

My daughter went to the Walgreens on Panola Road in Atlanta, GA on 12/30/11, and purchased two Greendot cards, because it was told to her that the limit is $500 per day. So she purchased one for $500.00, and one for $100.00, and paid the $4.95 for each re-loadable card purchased. After purchasing the cards, she texted me the number that she scratched off the back of the card for $500.00. I called it in, and it kept saying invalid card number, so I called my daughter back to make sure she sent the right number, and she said she did, so I tried again. It was still invalid.

I bought a Green Dot card and added $100.00 to the card. I ordered something online and never received the product. When I called them they said the card was active and they couldn’t process my order; but when I check the balance on my card the money is gone. Now I’ve tried for many hours trying to talk to someone but haven’t succeeded in doing so. Now what do I do? I would really like to be refunded but no one wants to help.

OK. I signed up to get a greendot card and I received a temporary card number. So I got online to set my account up, and when I typed in the security code it said that the account number is already registered. I mean, I thought signing up was going to be a good thing but if my temporary account number is already registered then I'm not so sure any more. please help!

Well, after days and many, many phone calls to get my money back, Green Dot canceled my card because I posted complaints against them! They are going to send me a refund check but the kicker is instead of the $19.01 that they owe me, they said they are giving me $50 as a courtesy! I would have been happy with my $19.01! Sounds like hush money to me. I wonder what the FTC will say about this. I was told I will receive a refund by Wednesday, December 7! I’ll be waiting for it. Funny, how they canceled my card and told me I could never have another one because of the complaints. LOL. Yea, like I would give you people my money again! Beware!

From the complaints that I've seen on here, most of you did not read the rules and instructions, before you bought the card. They do work, and you are not exempt. The Patriot Act requires that US debit card companies get, and confirm, the SSNs of the people requesting a card. If you don't give this information, you don't get a card. Plain and simple.

These people are scammers. You put your money on the card then they steal it! I've been fighting for days trying to get my money back! How do these scammers get away with stealing our money? They are saying I placed an order online but I didn't. Nothing went through but yet my money is gone. Stay away from this card if you like to spend your own money! Check the green dot Facebook page and see all the people having the same problem--stolen money! They lie and say what they want to be able to keep my money. Nothing but a run around game.

I wanted to make some purchases online, so I went and purchased a Greendot card. I spent 4.95 to activate it and put 100.00 on it. I get home and go online to set it up. I put in all my info and the card's info. I hit enter and get a message saying that they weren't satisfied with my information so I was being issued a refund check. For an hour I tried various numbers trying to get to a real person. I figured out how to do it. Hit the option for a refund and everytime it asks you for your card number, just enter zero's after doing this three times you are transferred to a person.

I purchased three (3) Green Dot MoneyPak cards to load my prepaid debit cards ($200.00, $160.00, and $100.00). But as I exited the store, I dropped one of the cards and didn't notice until I got home 20 minutes later. The store said that they couldn't help me get the MoneyPak cancelled and referred me to Green Dot. Green Dot said that they cannot cancel the lost MoneyPak because their policy is not to cancel MoneyPaks. The result is that I lost $160.00 + $4.95 fee. MoneyPaks should be prohibited for sale if people cannot cancel them if lost before use.

I purchased a green dot card and went online to their MoneyPaks bill pay to pay my phone bill. They took the money off my account but my bill was never paid. I have been on the phone for numerous hours on hold and disconnected and they still haven't paid my phone bill. My services will be disconnected. I am a single parent living on a low income I can't afford to have money basically taken from me.

I went to Kroger in Atlanta, GA on Cascade Road and I purchased a Green Dot MoneyPak Card to load money on my Georgia Perimeter school card. I put $330.05 on the card, I went home to load and the ** card would not load on my debit card. I called the phone number that was on the screen for Green Dot. They told me that my money had already been loaded on a debit card. I told them that was not true and the last 4 digits of the card number did not match my information. So these people told me I can't get a guarantee that I will get my money back and that I have to wait 1-10 days before I get call from an investigator.

I put $100.00 onto my Achieve Card by purchasing a Green Dot debit card. The Walgreens employee swiped the card and told me that I did not need the Green Dot debit card so I threw it away. Now, I realized that I do need it. I have been on the phone with Green Dot for over 20 hours total and have been disconnected several times by them. I used different phones each time, and they put me on hold. I cannot get my money back, and need it as soon as possible. It has been over a month dealing with Green Dot and I will never buy it again and make sure that I tell everyone I know not to use Green Dot. These people are beyond rude! You can look at my card and see that the money is still not there. Where did my money go? I gave them $104.95 and have nothing to show for it! I deserve satisfaction.

I am a health care aide. My client tried to put $100.00 onto her Achieve Card by buying a Green Dot debit card. The money never got to her card. I have been on the phone with "these" people for a total of 20 hours. Most of the time, they put me on hold. I even managed to go to Walgreens where the card was purchased and the manager tried for 2 hours! These people are scam artists! This lady needs her money. This has been going on for over a month now! I personally will never use a Green Dot money debit card or packet!

Today, I called Green Dot. Let me first state that I got the card when I got my 2010 federal taxes back; it is a Turbo Tax Visa. I have used it for direct deposit and for PayPal transfers. Well, this time, I was transferring $650 from PayPal to this Visa card. I tried once on October 30th, and the transfer was refused. My PayPal account stated, "Computer error," and the money was returned. So, I tried it again on 11/2, and now today, PayPal states that the transfer was complete but there is no money on the Green Dot Turbo Tax card.

I have had the same Green Dot card for two years. During that time, I have used the card for online ads, my car insurance payments, Paypal and general purchases. I was just declined by them and was told I would not be receiving any more cards from them because I used the card for business transactions instead of purchases. The business transactions were nothing more than placing ads online for goods. I took them two years to do this? This is **. I believe it is a covert way of telling me that they are not making any money off of me or it is just plain discrimination.

I needed a debit card to make a purchase at an online store and did not want my credit information on the internet, so I bought a green dot Visa 20.00 debit card. It was not accepted. They told me that it had to be registered. When I tried to register it over the phone, they said it did not have enough funds on it to register it. After being transferred around a few times, they finally told me that the card was blocked because someone tried to use it before it was sold. I do not believe this since the sticker was over the 16-digit card number which was a pain for me to remove.

Okay, so I am having a problem with Green Dot Corporation (greendot.com), a prepaid debit card. I called Green Dot and was not able to resolve my problem, so I took my complaint to the BBB and of course, nothing happened there except that they kind of admit they did wrong. They offered me $25, but they actually owed me $75. I will explain it shortly. So I went to CLS (Community Legal Services) and VLP (Volunteer Lawyers Program), and after several months went by, I had to go into their office to see what was going on with my case as no one had even bothered to contact me as promised.

I loaded a Green Dot MoneyPak at my local Walgreens. I waited 60 mins. to load funds to my account, however, when I entered the PIN number, I was told that zero dollars were available.... $150.00 missing. When I contacted Green Dot, I was told to fax the receipts and MoneyPak card over to them and it would take one business day to research. I called back after the one business day and was told it would take three business days. I then called the corporate office, and the representative told me that the money was placed on someone else's account and proceeded to ask if I had given my MoneyPak information to someone else. I was furious at this point and was told that it would now be 10 business days to investigate this issue.

A follow-up and resolution by Green Dot on funds that was frozen/locked/lost on 10/5/2011 that I posted on 10/7/2011 here.

Last year, I got a Green Dot card and put on the card, like $50. I bought some stuff online and spent all the money and it was all good. So I had the card all these months with zero dollars on it, or so I thought. I went to put some money on it, and only 10 bucks made it onto my account. It seems that they charge $5 a month for the card even when its empty, meaning to put any money on the card I'd have to pay off like$ 40, for what seems to be absolutely, just to reload the card. If I ever meet the man behind this! ** Scam, I'm going to grab his ears and tear them off of his **head.

I tried to activate a Green Dot debit card. It came back invalid. I have the receipt from the store and from Green Dot with the money that was loaded on the card. The proprietor that sold me the card cannot refund it and Green Dot does not have a live person to talk to, just a place to submit a problem and they will get back with you in 2 business days? Today is Friday and Monday is a National Holiday, so I am supposed to be without an answer and, no less, funds until Wednesday at the earliest?

I went to activate my wife's card on the phone and it got interrupted. Now, I can't activate it at all. What a waste of my time. I am very, very unhappy with this.

I loaded my pre-paid Visa card a few times in one day and they canceled my card because of it. I never exceeded their policy limits in any way and I did not purchase anything questionable with the funds. The way the funds were loaded was through a "Money Pack", which cost $5.00 per card and there was a maximum for each load of $500.

I have been a Green Dot card user for a few months now, and have generally had an overwhelmingly positive experience with them. The only issue that I have ever had was with the Money Pak reload card I bought at a Kangaroo Station in Leesburg, FL. When I went to scratch it off, the card gouged, resulting in the destruction of the activation number needed to load my purchase onto my card. I immediately called customer service, and while it was somewhat complicated to get them to understand the problem, once they knew what was going on, they were very quick and efficient.

I bought a prepaid reloadable express Visa and added $10.00 to it. I was told to go home and call this 866 number to finish the activation. Well, after I talked to a machine, it told me to hold for a rep to finish the final steps. The rep asked for all my info, SS #, date of birth, everything they could! Then, they asked me for the card number that I just opened. Lo and behold, after all that, they then very rudely told me, "Sorry, we will not be able to activate the card because you were not approved!” I was in total disbelief. This is a reload, prepaid Visa, not credit I was applying for! I never felt so embarrassed, dissed in my life! They wouldn’t even give me an explanation other than they go through a 3rd party for verification. I never had a green dot card before! And what 3rd party? For what? This is a prepaid reloadable card!

Yesterday, I had put money on the card and decided to register the card today. But the automated system keeps telling me that the card is invalid. No matter how many times I tried to take a shortcut to a CSR (customer service representative), I got stuck with the automated system. Thanks Green Dot! I'm now out of $50, and now, I can't feed my family.

I am writing on behalf of my disabled and mentally ill aunt who is being taken by these men claiming she has won money yet, they are getting her bank and credit card info and have had her recently Western Union them money so she can have her winnings sent. Also, they have sent her mail to forward and paid on her MasterCard. Bank fraud department closed her account recently.

They rejected me for a prepaid debit card! How can that be? It was only $150! Now what am I supposed to do?

I bought a green card for my boyfriend. The temporary card worked just fine, but when the real one came in the mail, I went to activate it and it said that the date of birth I'm entering is not correct. Every time I try and call, I get the stupid administrative computer thing instead of a real person. You have to have the date of birth to do anything. I went over the application a few times, I know I put the right birthdate in, so i don't no why it's saying that its not right. So now, I'm out of money because I can't activate the card or access the money, and I can't get a hole of a real freaking person.

They put a block on my card in April because Avis put a $2,009 charge on my card which they eventually refunded three days later. How could they allow a prepaid card such an authorization amount knowing that I only had $350 in my account? Now, they put a block on my card and will not release all of my money. The investigation department was to call me back in 24 hours three days ago. This is a prepaid card, not a card loaning me any money. The money I put on the card is my money.

I have been attempting to resolve a refund issue with Green Dot for almost a month. They requested that I send them certain information in order for them to investigate my claim, which information I sent to them.

My husband and I operate a chemical supply company and accept MoneyPak from time to time on the customer’s request to save them money. Because we charge a 3.5% cc fee and MoneyPak cost less than $5 for the pack, so some people choose to do MoneyPak for larger orders saving them 20-30 dollars in transaction fees.

I opened an account with Green Dot, and I direct deposited my entire paycheck. I called them concerning the non-receipt of my card, and I was told they would be sending me a new one through Federal Express (FedEx), but that would take three days. However, I wanted that if the original card came, I could use it. I received the original card, and called to have it activated. Unbeknownst to me they canceled the card; stating that I reported it not received, and the card was no longer valid.

I purchased a Visa-Green Dot debit card for $50.00 at our local Walgreens. I returned home after the 1-hour waiting period and tried activating the card by phone. The automated system could not understand the information I was submitting to them- address, etc. I lost my patience, went on-line. My activation number is invalid. That is the message we got several times. I found the complaint site, too late, and I will be approaching the store manager at our local Los Lunas-Walgreen's as to why they are selling fraudulent cards with invalid numbers to their customers. (I moved to the area two years ago and have been a regular customer at this store.) On Monday, I will request the appropriate forms from the New Mexico Attorney General to proceed with a formal complaint.

I purchased 2 reloads, both for $75.00. I had kept them in my purse. When I got home to load to my prepaid visa card, it said numbers were invalid. They were closed, so I rang the next morning and they said the numbers on the reload card was actually different from what they show and then told me the numbers they show had already been put on someone else's card and I would have to wait and go thru their investigation, which they say is 5 days, but is actually 3-4 weeks and no calls. I had this exact problem before and they did resolve it, but it is a scam/fraud, as they are keeping our money to use, and we don't have it for our needs. They are not American based and ripping us off. Please do not use. I am also contacting Homeland Security. I have no food now as this was my grocery money which I share with my boys. It will be 2 weeks before I get paid again. This is devastating.

I purchased a $425 Green Dot pack for my son to load on his Green Dot card. He is in the Philippines and prepaid debit cards are the best way to transfer funds to another country. The activation number was in a waist pack from the time I made the purchase at Walmart until I gave the number to my son to load his card. The money could not be loaded because the activation code was invalid.

I am on SSI. My funds are directly deposited on a state benefit card Direct Express. I went to pull money off my card. At first, fund is not available. I thought okay, the system is a little slow so I went back a few hours later, still no money. I went online to find out when my money would be on. I got no deposit made. I did a little hocus pocus and find that the following company had intercepted my money, Firstload, United Arab Emirates. I’ve never even heard of it so I called Direct Express costumer service.

I bought a prepaid Green Dot. They made a mistake entering my info to the point. They had to do refund. It’s being a week and no tracking number. Or where’s the check? Their people don't speak English. I bought the card to pay bills and now I lost my cell phone. It was the first bill and the phone shut off. The car insurance is lost and the aggravation of dealing with people barely speaks English.

I wish I have read this website before purchasing the Green Dot Prepaid Card. The card is supposed to be active but I could never use the card to get funds. The customer service is terrible since the automated system wouldn't validate my information in any way. It automatically rejects you. It is impossible to reach a human being to explain the issue. This is stealing! The authorities should investigate this and penalize them.

I have been having problems since I did direct deposit with my Social Security Disability money on the 3rd of each month. What they do is keep your charges pending for three or four days--either it goes into negative or they wait and put it on the next billing cycle, which is on the 9th of each month. I have everything written down when I use my card. I removed my Social Security Disability income from the MasterCard because of all the problems. I told them that I was going to take my money off the card and put it somewhere else. They make you go into negative when they keep it pending in that order.

I purchased a Green Dot Prepaid MasterCard for my 13-year old daughter since she was going to be traveling and thought that this would be an easy way of making sure that she always had funds available--wrong. When I tried activating the card over the phone, they insisted that they could not match my Social or my daughter's Social with the names being provided. At which time, the lady informed me that they will issue a refund check.

Green Dot has taken my money and will not release it to me. It has been over 30 days and they still will not release my funds.

I purchased a Greendot Moneypak card from Kroger and loaded $272.00 and also paid the $5 fee for using the card. However, when I got home and attempted to apply the money to my PayPal account, the Greendot Moneypak system stated that there was a zero balance on the card and my money was not on the card. I was immediately alarmed and I went back to Kroger to see if I could get a refund for the $276.00 and they told me that I could not get a refund.

It has been over a month since I received my tax refund which was deposited into a prepaid account with Green Dot. I filed my taxes through Turbo Tax and chose this option because they advertised it as being a faster option. The alternative would have been to wait about four weeks for the IRS to mail me a check. Needless to say, I wanted my money sooner so I had them mail me a Green Dot card. Within a matter of days, I received my card. Two days later, the money was deposited into my account and I was able to make purchases.

I was a customer of Green Dot, using the prepaid visa card. I was very happy with the service until they cancelled my card worth $200 balance. I cannot get through to the website and they claim that a refund check is in the mail. Two months have passed since my card was cancelled and I still have not gotten my $200 refund. They will not let me know what's up. Please help.

I bought this card to give as a gift. I should have just flushed the money down the toilet. There is no reason to request a SSN number on a prepaid gift card. I would think it is illegal to do that and dangerous to boot. Why on earth would I give them my SSN? I am so glad that I didn't buy more than one. I would have been ** if I had.

I bought the card and put $300 on it then called to activate card and get one with my name on it sent to me and was told that my address could not be verified. I told them that the address that I gave was the address where I live and receive my mail. They said I could use the temporary card but could not get my money from an ATM that I could only use it online or over the phone. I used all the money that I had to get this card.

I received a $500 fraud card error known as the Green Dot loader MoneyPak card. My $2,800 payroll check was cashed by this check cashing place (800) 479-6677on 10/29/2010. The money was supposed to be placed in two cards. I received a check cashing place error so I went to the CVS drug store in the next block and purchased the $500 MoneyPak Green Dot loader card from the night manager at this downtown store on 5th street.

I purchased this card to pay for my electric bill, and put every cent that I had on the card. When I returned to my computer to activate the card, it said it was declined for security reasons, and to call the 1-800 number. When I called that number, I talked to some lady, who I could barely understand, who told me that they would have to mail me a refund check within 10 business days. What? I was furious!

This is a must read! This card was great for a while. I had three cards and they always sent my card on time. You have to give the correct information and Social Security number so they can verify that you are no terrorist (patriot act). I got a credit once for my monthly fee because they sent me an offer that if I load now with a MoneyPak, I would get no charge. However, they didn't inform me that I had to purchase it at a CVS and not from Walgreens. That was nice. Also, they agreed to close my old cards and said that I would not be responsible for the remaining balance owed due to card fees.

.I received the card a prize/gift. I went to the website and they require a social security number which I refused to give to a company that doesn't have human beings that answer the phone. After 2 days of calling the toll free number and hitting every option available, then waiting on hold for over 30 minutes, just to be transferred to over 3 different reps and just have them end up putting me back into the automated que all over again. Needless to say, I gave up.

I got the card to pay my electric bill that was due or it would be shut off. My husband is in charge of the bills and doesn't pay them properly although, does not allow me to take it over. I give him money to pay the bills monthly.

We are truly sorry for any inconvenience. Green Dot is committed to offering our Customers the best value for their money. We never charge overdraft, penalty, per purchase or customer service fees. And customers don't pay the monthly charge in any month they make at least 30 purchases or load $1000. Plus Direct Deposit reloads and cash withdrawals at thousands of participating ATMs are free! We have done our best to highlight our simple fee plan and card guidelines by clearly posting them on our card packaging and website. We have an A+ rating with the Better Business Bureau whose mission is to be the leader in advancing marketplace trust. But, we do understand that this card may not be a perfect fit for everyone.

I paid for a $75 prepaid Visa card but I cannot access my funds.

I have never had an issue with Green Dot. I have 6, and I use 6. The activation numbers are on top of the box that the card came with. Be careful when you open it so you don’t rip that. Peel off the sticker and there’s your temporary number. I love Green Dot. I load my paycheck on it and other necessary items. I’ve never had an issue. If you need help or anything, email me. I can help you. **

I bought a $300 prepaid card to use back in Oct. 1, 2010. I could not get it activated. After registering the card that I bought, they had me wait for a week and said they will just send me a new card with my name on it. I got the card. It has my name but it also has a different number on it, which of course, is basically a different card. So, upon checking the balance on this new card, it has $0 balance. I went back to the store where I got the card and said they cannot help me with my problem. I have been calling Greendot and so far, all I got was a machine that hangs up the phone automatically. I'll keep trying 'til I get my money or a card that works.

I purchased a Green Dot Visa Gift Card. I cannot get the card activated at all. I do not recommend getting this card at all. I have yet to reach a live person!

On June 19, 2010, I purchased the Green Dot MasterCard for my teenage daughter so she could use it in Europe in July and I could monitor her spending. I called that day to register the card, then I was told to call the next day to order it. I sent FedEx so my daughter could have it before she left for her trip. We never received it and when I called on July 3rd, I was told they were sorry and they'd issue me a check. I never received that either.

I purchased a Visa Green Dot Card, put $100 dollars on it, a paid a fee of $4.95 for it and tried to activate it. Then I was told I would get a refund in 7-10 business days. I needed this money for someone else and now I can't use the card. It really messed me up.

I purchased a Green Dot Visa gold card. Listening to my daughter, it appears that I’m stuck with this card. I tried to activate it, but no luck. They give you this far fetched number where you only talk to a recording. I put $135 on it. The recording asks for a personal profile I’m not interested in all that stuff. I just wanted to pay a bill which I couldn't. Now I want to activate it to get my money back. Please call and leave a message on my phone. I’m in the lab right now, will be out soon. My money is tied up, I don't like that. I’m a first time card user and this is last time.

I have had $227.70 stolen from me from Greendot. I have called them numerous times to resolve this and nothing has happened. They said on a voice mail that my card was frozen and I asked why. It's for a $40 reload I got from a jerk in Florida for Amazon.com purchase he bought from me, instead of holding the 40 they stole all my money. Now my electric is shut off because I couldn't pay the bill because I got embarrassed when the card was declined. I went to jail because I got twenty in gas on 8-25-10 and couldn't pay it because the card had a freeze. Now what gives these whoever they are--what gives them the right to play god with our money? Now I think they should be shut down because they sure didn't pay my bail, won't pay a reconnection fee for my electric. All they said is 48 hours, 48 hours 48 hours. Every time I call, it's the same thing, 48 hours.

My daughter gave me a Green Dot Visa card for my birthday and in trying to activate it, I was asked for my birthdate, social security number, home phone, cell phone, and in all too much personal information. When their voice recognition system wouldn't understand my name, I was transferred to a call center person (don't remember his name, but he is somewhere in the middle east, I'm sure). This is a Visa card, yes, but we were not trying to get a real visa, just to use this as a gift card for the $25, nothing more.

I bought a Green Dot prepaid debit card a few months ago to use for my business postings online. The card package, the website, and the agreement all told me that this card could be used anywhere that Visa or MasterCard are accepted. Although I was never notified that I was not to use the credit card for business transactions (What purchase is not a business transaction?), Green Dot decided to put a hold on my money that I have been paying them to hold for me.

I purchased this card so I can buy a gift for my husband who is returning from a deployment. And I made a purchase on a website but the next day, I cc the order and they're putting me through all this hassle just to return the funds back onto the card. I ask to speak to a manager and the response I get was, "what do you want my manger for, you can deal with me." Is that customer service? I called the merchant to fax them paperwork stating that I cc the order now. They can't find the fax and tell me that I have to get the fax resent and I still have to wait 2 business days just to get the request processed. I'm like really disappointed and angry at this point. They turned a sweet gesture into a disaster. Thanks for listening. They really need to take that training course again.

I bought a money pack on 06/19/2010. I wanted to put $195.00 on my card. When I called to have it activated the money was never there. I called customer service. They said to fax over my receipt with my money pack number which I did on 06/21/2010. They said someone would call me back with a resolution in 2 business days. It’s now 06/24/2010 no one has returned my call and they said there is no resolution on my account because someone else filed a claim on the same money pack money number. I told them then you guys are printing duplicate money pack numbers and they send you through hell to get you money back. Still no resolution or no phone call from anyone!

I bought this card just today and activated it. Well, I tried to use it but it wouldn't work. So I called 'customer care' but they said that my card was refunded. The thing is I didn't click on nothing about refunding my card. Now, I can't use it and I have no idea where the heck my money is. I do not recommend the Green Dot card. What a rip off.

I had a Green Dot/Walmart Money card stolen and used for approximately $1,000.00 one night. I caught it the next morning and immediately reported it to Green Dot. I followed every one of their steps for recovery. Now 9 weeks have passed and nothing but run-around. They have a ghost company in CA which is only a P.O. Box. After one ever returned my call. The stolen card was to be used for my son’s college expenses. The stores where the card was used have video of the two people using the card, but they have never heard from the card company who claims they are investigating it.

Put in a hundred bucks. Never got my money. I will tell every one I know and every one I meet not to ever use this service. If I could kill the person responsible, I would. Ok. Just slap them!

Neva received the card and had paycheck direct deposited to the card of $404, and I have absolutely no way of talking to the customer service because of the automated man. As a result, I was not able to pay any bills for my home, put gas in the car, and buy groceries for my family.

I purchased a Green Dot card from Walgreens yesterday. I called Green Dot to register my card and was told I would receive a refund because of a typo with my SSN. I asked to speak with a supervisor and was disconnected. I called backed and was placed on hold for over 10 minutes on a Spanish-speaking line. I hung up the phone to call back to speak to a manager or someone of authority and was told through an automated system that I would receive a refund in approximately 2 weeks and the phone call was automatically disconnected. This was my very first time dealing with Green Dot and I am thoroughly disappointed. I am very hurt I was duped for my last few dollars I pre-loaded on this card to pay a bill.

I purchased a prepaid card at the local Walgreen in Sept 2009. I put $250 on the card. I was able to spend approximately $75 using the card to pay a bill over the phone. After that, I never received the card and was unable to spend any more money using the temporary card. Green Dot never mailed me the real card. And after calling them two weeks later, they stated they had to report the card lost or stolen because I never received it. This went on for six weeks after the date I was suppose to receive the card. I finally asked for the remaining balance back in November 2009.

I had order a part for my father-in-law's truck but the part was out of stock. So the company was suppose to give me a refund and put the money back on my card. The money was not posted until 3 days after the order was placed and all of it was taken even for the part that was not in stock. I called the company and they told me they put the money back on the card. Well guess what, it is not there. I have tried to call Green Dot Visa only to get recordings and the run around.

I've had a Green Dot prepaid MasterCard since 2003. About a year ago they instituted a new procedure whereas if you made 30 purchases or loaded $1,000.00 or more during the thirty day cycle then the monthly fee, which would be $5.95, was waived. I thought this is great as I normally loaded well over a thousand each thirty day period. After a few months, as I was checking over my transaction history, I noticed a $4.95 monthly maintenance fee was on each month and never taken off even though I had loaded over a thousand, plus usually made over 30 purchases during that time. I sent them an email about this and was told to call.

I purchased a Green Dot MoneyPak from Walgreens. When I tried to fund my PayPal account, Green Dot required more information from me. I input information except my SSN and they declined allowing me to fund my account and forbid me to ever use Green Dot again to fund my account. When I asked to speak to a manager because I had purchased the card for an emergency, they said the manager was in a meeting. I asked what type of institution they were and she said she was a financial institution. They then told me to go to the Green Dot website for a refund, only they could not help me navigate because they did not have access to a computer.

I purchased a Green Dot prepaid card and when I tried to use it, it would decline. I deposited money in it, so it should not be declining. Due to their computer glitches, they made me aware that they would credit my account and that it would take 2-3 business days. After a week of waiting, I called them back and they informed me they could see where the merchant declined my card. They blamed it on the merchant and are refusing to return my money! But they do admit that it was declined!

I loaded $143 on my card and the Green Dot Visa Corp has stated that the card has been refunded which is an outright lie! Because Foods Co. can't refund money so we talked to the operator, Rica, to get us a supervisor. She was in activation dept.

I purchased a prepaid Green Dot card. I placed $40.00 on the card two days before Valentine’s Day. I activated the card that evening. I would receive a permanent card in the mail within one week or so. It never came. I was not told why. I called in March to complain, nothing happened. I called again a supervisor that explained what had happened, said it would be corrected. All I had to do was to send them a copy of my SS/driver license so I did along with my Green Dot card along with the copies. Today is the 7th of April. I called now to find out someone has made charges on the card. I did not get chance to use the card yet. Now they’re asking me to send in more information that I already had sent. Someone in Green Dot, I believe, has used my card. This is what I told a supervisor that I was talking to. March $0.56, $18.97, $5.95, $0.08, $2.97, other charges. I thought I was the only person who has been dunked, but as I looked, there were others complaining of Green Dot. I'm not alone.

First of all, after I received my personalized card it was impossible to use their phone system and they have no customer service personnel. It also goes into a spiel about tax refunds. It stated my information did not match the card. As I am the only user, I think I know my own birth date! I then attempted to solve the issue online - but guess what I don't have a password and every time I attempted to create one, the system requests the same information over and over again without anyway to talk to them directly.

They sold a prepaid Visa reloadable but when I tried to have it loaded, I was denied. Then, I have to buy another one--that's the trick. I had to walk like 20 blocks to reload and the store that are supposed to reload it--they try to call them but they just don't respond or hang up.

I purchased a Green dot card and it wasn't any good. I call the number that was given to me from a manager CVS and a representative from Green dot set me up with another card. After the activation of the card, the representative told me that there was an automated system that I had to hold for and that it would provide me all the information about my card. Well, that didn't happen and when I called back the following morning, all the representatives could provide me with is the card number and the expiration date, no security code? The card is pointless without the security code, and then they told me that I had to wait 7 - 10 business days for a card to arrive in the mail.

Over the past six months, I've been having funds taken off my card unauthorized. I have closed my account three times and still getting hit. I have taken all the steps Green Dot has recommended. Last week, I found unauthorized payments again. I contacted Green Dot immediately. I closed the account and opened a new one. The one payment $143 to Euro Disney was denied. The next payment two days later was pending to Euro Disney. Since I caught this payment before it was posted, I received a refund on the newest account but hadn't received the card in the mail to go and withdraw the funds.

I received my Green Dot card as a gift - combo birthday/Christmas. I had used most of it before the final product arrived; thank goodness. When I activated my card, I supplied all the information needed including my married name. When I got the permanent card, it was in my maiden name. When I called them, I spoke with someone named David, who told me that the card was issued with the information supplied at activation. I let him know that I had given them my married name and not my maiden name!

I received as a gift, a Green Dot Debit Mastercard in the amount of $24.95, along with the register slip showing the transaction on 12/19/09. When I called to activate, among other information, they asked for my social security number. I did not supply this information. I was transferred to Claire and I gave her the information she required to activate the card and Claire informed me that there is a zero balance on the card. I told her I had the receipt showing the purchase, but she had no answer. The card was purchased at Xtra Mart Plainfield, 53018 Route 12 704 Norwich Road, Plainfield, CT 06376 on 12/19/09, terminal ID: 00053018 Transaction No. ** Operator: **. I am not sure what to do as I cannot activate the card as the $24.95 was not entered, according to Claire. I should be able to receive my gift as it was paid for and the card was not activated before my call. I am not looking for legal action, just for the Green Dot people to fulfill their commitment.

My husband and I received a gift card for our wedding gift from people at work. It was purchased at a local Walgreens Store. The prepaid Visa/gift card was impossible to activate. I called the number on the card, and the automated system kept telling me "I do not understand what you are saying." It would not activate the card without me releasing a great deal of personal information. When I tried to supply it, I kept getting "I do not understand what you are saying." After many failed attempts to activate the card, my husband called them. He had the same problem! He called back again and had to fudge the system in order to get a customer service representative.

I also purchased a Green Dot for internet purchases. They told me I have no right to know the terms and conditions of this card until I purchase it. The box says you can make online purchases but they do not say they can only be made in the US. The card is useless to me. Bait and switch. The customer service is a joke. Do not purchase Green Dot from anyone!

I had applied for a Pre-Paid Visa online and it came within a few days. I read all the information included with the Pre-Paid Visa Card. In it, it tells me that I can borrow money to into the card, if I didn't have a current Bank Account/Checking or Savings. I was told that I could purchase a money packet for only $4.95 for up to $500.00 and that was it! When I went down to Rite Aid, where I could purchase a money packet and read into the instructions on the package, It said that I had to pay the $4.95 for the packet, and then I had to have in cash, whatever I wanted to Load up this card with, from $20.00 to $500.00. And then it says that I will be charged interest and service fees on my own money?

On October 5, 2009, I went to CVS to purchase a money pack reload for a Green Dot card. My friend in Greenville needed to get his car from alongside a road and didn't have the money at the time. I went to CVS and picked up a card and about $120.00 worth of other stuff. I pulled out my Visa, and when the cashier realized that I wanted to pay with it, she stated that I had to pay cash for the card. Now using my Visa, I have a lot of protection from problems. So I left the store, went to the ATM, pulled out $140.00, went back, and purchased a $120.00 card that cost me $124.95.

I purchased two Green Dot Pre-paid Visa cards In September 2009, one for "online shopping" and one for shopping anywhere. Since that time, I have spent the balance and have been receiving two to three daily unwanted text messages encouraging me to re-load my Green Dot cards. I know my balance is at $0.00; I put it at that balance and don't need 2,000 reminders.

On September 20 of this year, I went to a Green Dot machine and inserted $200 to add funds to my Green Dot debit master card. The machine accepted the funds. When I went to use the card, it was declined several times. I tried calling the customer service line. When asked to enter my account number, my call was disconnected every time. On Monday, I finally reached someone under to report a lost or stolen card, and they gave me another number to call. When I finally reached someone, they told me that I would have to purchase a new card for the money on the old card to be transferred into. I did purchase the new card on Wednesday and called them back. They told me that the receipt for the old card would have to process overnight and to call back the following day.

I used my Walmart Green Dot card to purchase an airline ticket and had just walked out loading the card for the amount of the ticket and the card was swiped at least 3-4 times. I had a family emergency to make. I submitted the card info on 9/18/09 only to find out that Hotwire.com does not accept theses types of cards. I'm getting the runaround with the people on the back of the card. Delta Airlines faxed the Green Dot Processing Dept. with the Green Dot and they have yet to get their sorry behinds and locate a document stating they have not received or collected on the $338.99 from the acct. No one on the back of the card seems to know which way is what. I spoke with about 20 people from a Delta/ Hotwire agent to the Walmart Money card and have all sorts of confirmations and no one, absolutely no one, can get this resolved.

"No monthly charge in any month. You make 30 purchases or more, otherwise only $5.95 per month." That is false advertisement stating No Monthly Charge, then stating Otherwise $5.95 Monthly Charge. This is misguided info, not Kosher. Check the link for yourself of Green Dot Pre-paid Card no monthly charge.

Nobody is available to talk to about my account. I bought one of their temporary Credit cards for $100 with $10 service cost. I have not used this card at any time. They told me that I would receive an ad with my balance to be used as Visa in any transaction. They have not sent me any card and I could not get any working number for this corporation. I need to get my money back. It has been about two years since I bought the card in one of the CVS stores in Florida. I have lost the number on the card since I bought. I could not even get anyone to talk to.

My husband and I loaded a prepaid Green Dot card from Walmart with money for our monthly bills. We purchased the card with no problem and loaded it with money with no issues, either. Once we tried to use the money on the card, however, the transaction was declined. We called to see what the problem was and were informed that because my married name did not match my maiden name on my social security card, they had put a hold on our account, and we would be unable to use the funds on the card until we faxed in information to verify my identity.

This company customer service never gives the correct information and when you go to do a transaction it's declined. You call the company and then it's always something else they forgot to inform you of. This is a joke. You do that so you will have the money to pay for something and in the end you still end up not having the money to pay for the transaction.

On 2/26/07 I purchased a Greendot prepaid MasterCard. The cashier told me all I had to do was call a number on the card, and it would be ready to use. I told her that I had to use it that day to make a payment. When I got home I called the number on the card to activated it. The customer service representative gave me a card number and a pin number. I called the company I needed to make the payment to he ran the number and then told me the number was not valid. I went back to Rite Aid and told them what happened. One of the ladies made a phone call and was told the card was good and they would not refund my money. I came home and called another number on the card this time I talked to a young man. He checked and told me the card was good. Once again I tried to make the payment, and was told the card would not go through and again I called green dot MasterCard. The man told me that the card was okay. The next day I decided to try and purchase food with the card. Again when I went to pay I was told the card was not valid. I went back to Rite Aid and talked to the manager.

On August 7, 2006 I decided to purchase a pre-paid mastercard. I purchased an activation flyer from cumberland farms in Worcester, MA, in the amount of 409.95, which was to have a credit limit of 400.00. I first went onto their website and activated my card then called when I did not receive my card number. When I called (866-999-9439) I was connected to someone who could barely speak english, then was transferred to lost or stolen cards line (not sure why), (877-434-3578). I then explained to the woman that I spoke with that I just purchased the card and wished to make an online purchase and needed my card number, she then looked up my info and hung up on me.