Green Dot Prepaid Cards Reviews

I discovered two days ago that my card was somehow cloned and used in the Bristol, Va Target for 422.00 dollars. Persons unknown also used the card at a marathon gas station also in Bristol, Va. After speaking with a loss prevention person at Target, it was discovered the persons unknown had several cards in different person's name. Based upon hundreds of complaints online, it would seem the government would get involved and force Green Dot to use more secure systems. I had over $500.00 dollars of my hard earned money removed. I did not Green Dot customer service was not in the United States.

I purchased my Green Dot card for direct deposit. They have allowed my card to be fraudulently used with someone else's name and my card number for a payment. When I disputed the amount customer service was extremely rude and automatically cut me off from all of my money without my permission or request. I have no way of eating lunch or getting back and forth to work... they won't even give me the information I need to dispute the transaction with the company that took my money... offered me no credit to my account for inconvenience and no resolution. This is the worst experience ever. I would warn anyone considering using this service to please DON'T DO IT. This is not my first issue with this company but I promise it's definitely my last.

My card was cancelled, much like everyone else I just read about. No notification, no approval from me. I now am locked out of my online account, I have been blocked apparently from calling the customer service line, which of course keeps asking me for a card number that I do not have. I have no money, no gas, no family or friends to borrow from. As the rep suggested, just me and my kids and of course I get paid tomorrow. She told me I could expedite my shipping but then I could not get back into the automated system, which from what I have read seems to be common practice. I am in tears and I have no idea when I will be able to access my money. I cannot get to work or my kids to school and I don't know what to do. This is the worst service I have ever seen and I really need some help.

So I bought a card and loaded it with 60$. Then I filled out their extensive form with the personal info they asked for. I had to share with them more info than I wanted. I never wanted to give them my SSN or my telephone number. I don't use a street address for mail and they would not accept a P.O. box so I will never get the check refund. The temp card says it only works with electronic uses, yet when I tried to use the card to buy in game currency the card was declined. Not sure what was wrong.

Looks like my situation is no different than the THOUSANDS of complaints on here so there is no point in giving the details. Point is, this is the WORST COMPANY EVER. Got scammed on my first card purchase from them. Hard lesson learned. Will NEVER give them any money ever again. To anyone looking to buy a Green Dot Gold Card, have more fun with your cash. I would recommend lighting it on fire, throwing it off a bridge, or shredding it.

I have the card for a long time, always a problem paying certain bills. No customer service. Basically they don't understand what you're saying or they hang up. My card was expired. I loaded the card for bills to pay. Now it's stuck on there for 2 weeks. They locked and blocked me from taking my money off. Now I will be getting shut off on some things at my house tomorrow. Thanks for the help. I have to wait for new card 2 weeks. I never asked for them to do that. I only wanted to pull my money off of it... ugh... never again.

I have been using Green Dot for approximately 6 years. I recently had problems with my bank so I have my pay from both jobs direct deposit onto my Green Dot card. My card expired 4/1/2016, called to see where my updated card was and was told that it was mailed out the 3rd week of March. I explained to them that I have not received it and to mail another one out. On April 4th called again because I still did not have my card, mind you rent is due. Called again on the 8th and was told the card was mailed out on the 6th. Ok so I wait, oh and between all of this, I am completely stress and end up in the hospital with chest pain and the diagnosis was stress.

So my card was stolen. I called customer service to ask if I could transfer money from the stolen card to another Green Dot card that I have. I was informed if I cancel the card I won't be able to transfer my money for two days and it would take 10 days to receive a new one. The rep. recommended I transfer the money first and then report the card stolen. I tried to go online to transfer the money using the website. The website asked me to verify my email address by entering in the verification code from the email they sent me. I NEVER received a email. I tried several times from different devices and even changed my email address to see if that would work. It didn't.

My credit card was stolen and had over $500 taken off card. I reported as soon I knew it was gone. They never reported it stolen or the amount off card. I faxed, emailed and sent certified mail the dispute forms needed but every time I call they say they don't have it. I have NEVER gotten any amount back from Green Dot whenever a "dispute" took place. No matter what I send or how many times I call, they don't return a dime. So the thief that used it just gets away with it and Green Dot could care less. I hope someone opens a class action suit for Green Dot basically stealing people's money.

So, I've used this card for like a year, my reason was because my checking acct was compromised. So, I had to get my direct deposit redirected immediately. Ran into a lot of problems using this card at gas pumps, as well as in some stores. So, fast forward I'm relocating to another state, and of course I'm using the card in unfamiliar territory. So, they put a freeze on my card. So now here I am in the middle of nowhere and now no access to my money. So I call them verify that it's me using the card. Let them know I was traveling and me having access to my money was important. So supposedly the free zero was lifted, and I could use my card after 12 midnight or something. So, agent that time I tried to use the card again and still declined.

Today, 4/27/16, I go to counter to pay for items. I had just checked my balance and had almost $400 but my card was declined. I then called customer service, reviewed 5 transactions, 3 of which I didn't make. They automatically cancelled my card. I asked if he could unblock until I take my cash off. I was needing to pay for something immediately but I don't have access to my card for 2 whole days. I'm pissed to the max. Never use this card to purchase items online. It's easily hacked.

I am very displeased with this company. First off I can't use my card and they sent the other card to the wrong address, and they charged me for it. WTF! No I'm staying with NetSpend. I'm not ever going Green Dot ever again. Then when I call I can't access anything at all like no that's crazy. I just wanted to pay my Hulu bill.

I bought this card at Wal-Mart so that I could do online transactions without having to use my regular checking account. There are so many online restrictions on the card that I can't even approve an international charge. We are remodeling our house and there are some light fixtures that I wanted to purchase, but they are in China. This card would not allow it. So I was charged the $1.95 to purchase the card and they will probably also charge the monthly fee of $7.95 before closing my card. Didn't offer any solutions or offer my money back.

I got the card not even 24 hours ago. I wanted to buy a gift card but didn't have enough and couldn't find any Amazon gift cards. I had just the perfect amount for a Green Dot card. I got that so I could purchase what I wanted off of Amazon and then hopefully be done. I didn't know it wasn't a gift card and it said on the box that there are "No Commitments" and "No Obligations". The thing I didn't realize is that it was a debit card. When I started registering it online I saw that they needed my social security. I tried to get the woman at the store to refund it but she said it wasn't possible so I continued knowing I wasn't getting my money back.

Got the Green Dot Visa card as a reward for volunteer work. I can't use the card at all unless activated. Ok, no problem... except... You MUST give personal information. Soc number, address, birth date, and so on. Why do I need my social security number on a freaking gift card!? Seriously!? You can't get anyone to help you with anything on the support lines, only computerized garbage or up you get hung up on. This is the saddest excuse for a gift card and I will never, NEVER use this company again! SAVE AND PROTECT YOUR MONEY!!!

My taxes were deposited via TurboTax to my Green Dot account on February 24th. I was able to make a few transactions, and then my card was locked due to suspicious activity. I was requested by Green Dot to verify my identity. I sent them a copy of my identification twice. Green Dot said they were unable to verify my identity and close my account without my permission. They are now holding roughly $3,000 of my money and nobody can tell me where it is.

Buyer Beware. The negative feedback about this company all over the internet is mind boggling. I was nearly defrauded by a scam and instructed to purchase Green Dot Prepaid Visa Cards. I caught on at the last moment and did not hand over the Visa cards to the crooks. However I requested a refund on the cards I loaded my hard earned money on and am having difficulty getting it. Green Dot wants me to send receipts, copies of the Visa cards and my ID to a P.O. Box with no phone number or a contact person.

Have been with Green Dot for 3 years. For the past few months I have been using check by phone deposit. It use to give me the option of express deposit for a $5.95 fee or standard deposit (wait 5 business days) for a .95 fee. I went to deposit my work check today 4/14/16 and it automatically said THEY chose the standard fee for me and I would have to wait till 4/21/16 to get my money. When I called, nobody could help me or explain why they did that. It was a payroll check, not a personal check.

If I could I wouldn't give them any stars at all. They are such a scam. I had their Walmart card and had my paycheck loaded on there. I went to go use my card wasn't able to. I thought maybe my money wasn't clear yet. Tried to pay my phone bill it was declined. I then called the customer service number, hahaha what a joke that was. Took me 45 minutes to speak with a live person. Whatever country it is can't speak English and omg don't ask to speak with a supervisor they'll hang up on you every time. I had to call six times and five times I was hanged up on. Finally I spoke with a supervisor supposedly. He then told me he was expediting my card so I should receive it either 5 or less business days. Due to my card being compromised. I informed him my bills are due, I need to pay my bills I don't have five days.

So my Green Dot card expired in March and it now April 13th and I still don't have a new card. I called a week before March to figure out when I would get my new card and they said a week to two weeks before March ended. Waited till March 31 and no card was sent. Called them that day and the dude that I could barely understand said they already did send it but would resend a new one. Tried to say it would cost me $15 to have it sent express mail. I laughed. Told the guy I'm not paying for their mess up. So I was told I would get it in two weeks. Well guess what today is the two-week b mark and do think I have a new card right now? Hell no!

I've used Green Dot here and there to load a card and buy something online but when I thought I would use it monthly something happened. If you auto deposit $1000 or make 30 purchases a month the fee is waived. I made 30 charges in March of 2014. Soon at the beginning of April I received a notice that the fee went up to $7.95 from $5.95. You know it's not always easy to keep track if you make 30 purchases. Much less have the fee raised. But get this! When I got another card to load because it made me mad they did that, THE NEW CARD HAD A FEE OF 5.95 AGAIN! It looks like sticking with one card and staying on top of your 30 purchases is NOT encouraged! On top of that when I tried to access my account ** I couldn't. When I requested a new passcode it wouldn't work. When I asked for another it wouldn't give me one! I guess ** will become ** 1, 2, 3 & 4 again.

This company is a joke. My son was excited to use money from his first official job to buy this pre-paid card to buy a game online. What a headache. He tried to activate it online and it kept saying invalid card. We even tried to call customer service about 7 times and you can never talk to a person. It kept asking for his card number and the security number. It then said the card was not valid. I made my son take it back to Dollar General where he purchased it and they felt bad but were unable to get him a refund. Finally, after at least 10 attempts over the hours we got it to go to the next page where it wanted ALL kinds of information including my son's social security number and very personal questions to set up his "security questions". He finally got it to go through. Then when he went to make the purchase online of his game, it was denied. Needless to say it was a nightmare. He did get his game eventually.

I have 2 different transactions that were duplicated -- 1 for $9.44 and 1 for $23.06. When I filed the complaint, they reversed the charges but immediately cancelled my current card WITHOUT MY PERMISSION! I have a direct deposit posting to my card in 3 days and a down payment on my car being withdrawn on that same day. Basically because I stood up for ~$32 worth of theft (which I personally believe to be instigated by Green Dot), I'm having my account held ransom until I get a new card. I asked the customer service rep what she thinks I should do to get access to my money and she told me to get ANOTHER card and transfer money to it! Are you KIDDING ME???

** hate the card. They take your funds without letting you know and as a single mother working hard I need each and every penny, so I'm very upset.

Purchased a card on April 1st and added $500 to it. Got home and went to transfer $491 to it from Facebook (someone sent me money). Well woke up Saturday morning and it was all there (total of $660 due to me spending money on the 1st), went and got oil for my bike. Then went to eat and it was declined. Called and they said our whole account was on hold because they need an original receipt for a "refund". I have told them that it's not a refund but they still won't do anything about it. Been trying to get the hold lifted for over a week now after sending everything I have to show them and still nothing. I've lost a car and now late on rent, gas/water bill. Anyone want to help with a class action lawsuit??? They need to pay for what they have caused! I filed a complaint with the Alabama Attorney General's office and will be speaking with a lawyer Wednesday to see what I can do.

It's now April. I at one time had faith in Wal-mart money card. Had one since 05 but have been fighting to get back funds that were fraudulent since October. Have had to send forms via email and regular mail over 50 times but they never get it. Had to have my local post master General at post office file a report and tell them they were full of crap. Made report to the BBB and Florida attorney General office. Found out Provo Utah is just a mailing address. Green Dot corporate is overseas. This explains the ride undertone and lack of service and poor communication skills via way of English. I would not recommended anything Green Dot to no one unless you wanna get **.

I received a Green Dot card in the mail today that I never ordered. When I tried to cancel it, it was a huge hassle with extreme difficulty talking to the right person. One number is just a series of advertisements. The other never got me to a live person. Finally, talking to a Benefits Administrator on the info guide, led to him transferring me to another telephone tree where I finally spoke to someone I could barely understand who canceled the card. I think the whole thing is a scam.

If you have been scammed by Green Dot like I have been, then we need to find a lawyer and file a class action suit against Walmart and Green Dot. They have $2500 of my hard-earned money. They sent me a temporary card that expired. Once that happened I waited 6 weeks for my permanent card to come. I called them and they said they had sent it but they would deactivate the one that had been supposedly sent and would send another one. Well it has been since January and I still do not have a card that I can activate. When I call, I get the runaround. "I'll send you a new one." There has to be an attorney out there that would love to sink their teeth into this case. We need help! They need jail! This is theft!!!

Order the credit card. It was sent to home address. I am a over the road truck driver. Could pick up and activate the card until three months later. So long story short... When I turn the card on and deposited money on it, they retro-activated fees when they mailed it. Charged me for 3 months even though the card wasn't in use. Then service fees and activation fees. Don't use their cards when trying to cancel the card with no resolve.

My wife purchased and deposited money into a Green Dot Visa card last week and tried to register it immediately after purchasing it to pay a bill. After calling Green Dot to resolve the issue, they told her the card was registered in someone else's name and would not give her money back. After several unsuccessful attempts to tell them that the card was already registered by someone else before she purchased it, they still told her she would not be refunded. In my opinion, I think Green Dot is pre-registering the cards under different names before a customer purchases it and make it hard for them to register it in their own name.

We purchased a card for our teenager who was excited to be able to use her money to purchase things online. The card arrived in the mail today and I tried to load it from our 25 years + bank account/debit card. The system would not allow me even after entering all of the correct info so I called them as it requested. The foreign sounding man refused to verify my identity even with my SSN. He wants me to send him "documentation" so I have cancelled the card. Total cost to learn a lesson for us, about 20 bucks in misc fees. NEVER USE THIS SERVICE.

I signed up with the Green Dot at the beginning of February so that I can receive my tax refund on that card and it is now going into April and I have not received the card yet. I have provided my address numerous times and still have not received my card nor my tax refund. When I call to speak with a supervisor the agent states that they are the supervisor and states that they do not have a BBB nor a account manager. Worst mistake I ever made was signing up with this service. Do not recommend to anyone.

My husband I were given a generous gift card as a wedding gift in November of 2014. When I used the card for the first time, yesterday, I found that the card had all of $26 and change available on it. I called Green Dot this morning to find out that the company charges a whopping $5.95 per MONTH to use their card! They claim it is a debit card (fine and good). So, those who have poor credit and can't get a debit card, unknowingly get one of these cards to use and find out they are being bilked $5.95 a month. Nowhere on the card is this charge listed. RIP OFF! We were given several gift cards, this is the only one that charges such an exorbitant fee (if any at all!)

Never once used the card. I finally 2 months after purchasing the card decided to load $20 and tried to charge on e-net. I only got this card because I don't like to use my accounts over the web fear of fraud etc. This is why I bought the card to allow purchases for my teenager. $7.95 maintenance fee monthly, come to find out not the amount agreed. It cost me $4.94 plus tax to load the $20. A little high for loading a prepaid card but I thought it good for my son to understand the full experience of having a card and being responsible. They decided since I had the card, never used remember, they charged me those 2 months, leaving me $8.10 out of the $20.

I put my last money I had for two weeks until I can get more onto 2 Wal-mart money cards a Master card and visa to pay my online accounts. The customer service rep without my consent has closed my 2 accounts, took my money, blocked my online access, refuse to give me any information as to why I can't have my money back now and refuses to give me any help to resolve their mistakes. (I never gave them consent to do anything.) I have been begging them to unblock my account and put my money back on my card so that I can access it. Now they refuse to give my money back. Now I don't think I should have to wait for 2 weeks for my money. They have horrible stressful customer service that doesn't try to help!

On March 21st 2016 I went to buy a Green Dot visa prepaid card. I usually use American Express serve but there were none there. After loading 330 bucks on the card I proceeded to book my flight from Puerto Rico back to NY where I reside. Long story short they tried to tell me my personal information wasn't verified! Wtf!!! All I had left was 100 bucks to my name. I called countless times cursing everybody out. It just didn't make sense. How could my personal information that I've had for all 21 years of my life not be verified.

I have been with GREENDOT for over 8 years now! I go to check on my balance on my card and notice that they had been charging me 7.95 a month to my card without any knowledge of anything, not even a letter in the mail to let me know that they will be charging me this now every month, instead of the 3.95 that I had knowledge of knowing when I got the card! So I call them to let them know this is wrong and that I would no longer have any of my business with them anymore whatsoever! The lady informs me she will take the charge off. lol. I giggle and say "that's fine but as long as I'm being charged this to keep the card a month this will be your last 8 dollars that you get from me!!"

WOW. Seems there is a lot of scamming by this company. My issue seems minor. I lost my VIP card and cancelled it/reordered a new one the next day. Well, its been 17 days since I ordered a replacement with no new card. Will post the outcome soon (I hope!).

Earlier this month I bought a Green Dot Mastercard from CVS. Went to activate it at Greendot.com, and it stalled after I entered the information. Went right back in. Couldn't activate it. Called Green Dot. Was told my card was in someone else's name. They suggested I send in proof of purchase. After almost one month giving the runaround they told me they can't get the funds, they have been spent, and to call the police. I feel it was a scam.

This was my first time ever purchasing Green Dot prepaid Master card. I purchased it for on-line shopping. I placed $300.00 as my balance. The next day I registered and confirmed the balance. An hour later I go online to purchase an item. The site says there is a problem with my card. I called Green Dot and was told my balance is $58.00. I told them I did not purchase anything and demanded a refund. I was transferred to numerous reps who were unable or unwilling to help. I recorded the last conversation as proof of the deceitful foolishness in case it winds up in court. I demanded a refund. They said "No".

Purchased 5 cards for my children Christmas 2015. Upon stuffing stockings, realized that the cards were not ideal for my children. Tried to return to Walmart, they cannot be returned. So I contacted Green Dot, gave representative all information, 3 days later they sent me a cannot refund letter due to amount of cards I needed refunded. Two days later the lower dollar amount refund checks came. I called and have pleaded my case since December 26, 2015. It is now March 2016 and I can no longer reach a live person and have not received refunds for the other 3 cards equating $175. This is not right, and Walmart sells this scam and Green Dot is getting rich by not picking up the phone. Can someone please help.

Well, it has been almost a month now and since I loaded the money onto Green Dot Prepaid Card they have two (pending) transactions that have been closed now since Feb 15th of this year. I have done everything every supervisor has asked me to do then nothing after being promised a date. Countless hours and I mean hours on the phone being tossed around from agent to agent... none of which had a clue. They would say one thing then say "I am sorry to hear that. We need this document." The one the last supervisor said they see it and the money will be refunded in two business days... still nothing. Now customer service just hangs up on me and so does the corporate office... they do the same. I just don't get it.

Wife paid to get 30 bucks on a pre paid card, so I could make a money transfer. She was told before the purchase. Store clerk said the card would allow us to do this. So my wife made the purchase. Then of course now, that it has been paid, you're stuck with this ridiculous pre paid useless card. Can't even return it after purchase from the store you buy it from, even if you don't leave the store or open the box. Then came the nightmare process of actually registering the card. Wife tried... failed. The store clerk tried to help... failed. My wife, now frustrated cause she is now feeling like an ass for buying this card, has finally called me (who needed this card so I could mail out my wife's new S7 phone) to me the mess this card has brung. So my wife in Chicago, needs her husband, in California, who needed the money to mail out the phone, now has to register this card.

I recently started receiving my paycheck from work via direct deposit to my Green Dot card. I went ahead and even got the VIP membership. All has been fine, until one day while withdrawing cash from the ATM, I noticed that my balance was incorrect. I went online and checked the recent transactions. There were 5 unauthorized transactions on my account! All of the transactions were made on the same day, and two of them were at Victoria's Secret in two different cities! My loss was a total of $797.33. I was so upset. Rent was due, bills needed to be paid, the kids have to be fed, and I worked hard for my money! For someone to have access to your card, while it is in your possession, is SCARY.

I was given the runaround by Green Dot for 17 whole days. They placed a block on my card due to "unusual activity". I did everything they requested but it wasn't until I filed a BBB complaint, they removed the block. Here's the Green Dot escalations # for those who need to SPEAK to a PERSON 1-866-652-4611 EXT **.

I ordered this card a few months back. I finally decided to use it on 3/7/2016 by sending a money transfer from my Facebook account to my GoBank MasterCard. The transfer went smooth on Facebook's end. However, GoBank received the money, posted it to my account then put a security hold on my card and blocked it. I called in and was "Promised and Guaranteed" if I would provide detailed receipts of the transfer and the account in which I used for the transfer, I would have access to my money. That didn't happen. I have spoken to 17 different "GoBank Supervisors" for countless hours over the last 4 days and they all have misled me. I have been told over and over again that their "Investigations Team" was working to resolve the issue because my deposit showed up as a "Refund" instead of a "Deposit"!

I have been using Green Dot card for 4 years. It has been the last month that I have been putting money on my card and they will not let me use it. They keep freezing my account with the money I have on it. I have called many times to have it unfrozen. They say it is for my protection. I can't even go to the gas station and use the card.

I went to a store yesterday and spent $21.46. I checked my account today and there are 2 pending transactions for that store: one for $21.46 and another for $100.01. I called Green Dot Customer Service and explained what happened. I answered a few of his questions. I said that the store's machine was messing up so they had to run the card twice. I said since the charge is just pending, maybe it won't actually post. He said that the $100.01 was already approved for the store. I said that I would keep an eye on it and let them know.

Called to speak to a representative about a permanent card not received. They cancelled the temporary card that I had and the $990 direct deposit posted to the card I now have no access to. Called the business # provided on the card. I have been permanently removed from the system with a security notice... I have no access into the system to get my money. I have been blocked from speaking to a telephone representative... I now must seek legal representation.

Green Dot shouldn't even get one star. After having a direct deposit of over $1000 into my account they blocked my temporary debit card from being used. Then when I called to see why they had put on hold and reported my new card lost or stolen telling me that I will have to wait now two weeks before I could receive my new card! All of the representatives are so rude. None of them can help and all say "One moment please I'll direct you to someone who can help" and then it sends me back to the automated system.

They kept telling me to register my account online. I finally did and then I was missing $1000 from my account 3/5/16. I immediately called Green Dot. They blocked my card, canceled and sent out a new card. However, they then told me it was done online. They had my account blocked from 3/5/16 and I couldn't cancel the fraud transaction from online. All of a sudden today I log in and I can get into my account, and the transaction has posted. Now they are telling me to do a dispute transaction. I called 3/5/16 when I noticed this fraud and it was pending. They could have stopped it then. I can't even get a hold of a live person now it keeps hanging up. They are really making this worse for themselves.

I got the GreenDot card, went online and registered it. Someone hacked my account. Took my money. I called GreenDot. Can't talk to person only automated **. Finally get an email. The email want a copy of my receipt. I sent it after a week. Still no answers. Still no money.

I have had my Green Dot Card for 3 months and I get my social security benefits direct deposit to this card twice a month for 3 months now and then I get my tax refund and these ignorant people put a block on my card and want me to verify my identity. And because my ID is cracked they won't accept it so I had to go to dmv to get another ID sent to me which is going to take 7-10 days and they will not release my money off of my card until I upload a ID that three idiots will accept... and they have NO BUSINESS PUTTING A BLOCK ON MY CARD ANY REASON. They are thief's and I am reporting them to the BBB for this stunt!

Green Dot steals your money. They charge you a fee for your money on the card. I put money on last year and have never ever been able to use the card. It doesn't recognize my information but why do the call reps recognize it? They promised since last year to send me a card. I have nothing yet... They wrote the wrong address then tried to charge me 15 dollar process fee to send it in 5 days... For what? They are the ones messing up! They still charge me on a card that don't work.. And my money I still have never used!

I have been using Green Dot for 3 months now. Everything was smooth until I let the IRS deposit my refund check to my card. Bad move. I have thousands of dollars sitting on my freaking card and they have blocked my card for suspicious activity, which is **. I have spoken to so many representatives and they all say the same BS. All they do is transfer to an automated service. These people are criminals. How can you play with people's money like this? I'm infuriated with this **!!! Please please please!!! Do not buy this piece of crap card!!!

After loading a brand new unopened Green Dot Visa card with $500 that I purchased at Walmart, I drove home, got settled in, and a few hours later began the registration process online. I filled out step one, I entered the card number, expiration date and 3-digit code, then I clicked "continue". The screen flashed and said the card was already registered. Days go by before customer service gave me a claim number for my case. After sending copies of the receipt along with photos of the unscratched, unused card I was to wait 2 days while they investigated the matter. I called back on the 3rd.

I had my taxes deposited and my card was locked for suspicious activity even though I called before hand and let them know I would be receiving a large deposit i.e. my taxes because it's tax season. Sent in the information they requested and my account was unlocked after 6 days not 2. Did a few transactions and then my account was canceled. When I tried to call customer service they had no information. Basically my remaining taxes were sent back to the IRS (hopefully), oh but they said it takes 8 to 10 business days for them to send it back. Green Dot is a company that plays with people's money and gaining interest off of their customers who they denied access to their own money.

I bought this card two days ago at Rite Aid, came home and tried to use it immediately for an online purchase. Immediately there were problems. I was blocked from using because it stated it was already registered, and my SS# was wrong? I literally had just removed it from package! After four days of trying to reach a human being at customer service and not the automated service, I had a response. They wanted copy of receipt and copy of front and back of card (I emailed both documents to them today). They want to give me a refund that would take two weeks to receive!! Why should I have to wait two weeks, when I am verifying that I did indeed purchase the damn card!!! NEVER AGAIN!!! The whole damned thing is a scam!!!

I have assisted several friends and family with the processing of their personal income tax filing recently. As most of us are aware, the IRS suggest that returns should be e-filed as well as any refund be directly deposited into a bank account or debit card. I have already experienced two occasions where tax refunds were deposited to the Green Dot debit account and the account was then closed at which time the card was activated. Green Dot states unusual usage pattern. This could not be the case since the accounts were new. They said the refunds would be sent back to IRS and to deal with them directly. To date 30-days no resolution. Where is my money? Is it sitting in LIMBO?

I am downright done with this company! First I tried to order some shoes from Finish Line and because their system was busy the website crashed. Deducting 8 transactions from my Green Dot account. Finish Line have been trying to contact Green Dot to reverse the transactions and they hung up on us 4 times!! They have been trying to give them the authorization code to release my funds and the Green Dot reps have been just horrible. They cancelled my card telling me I have to wait 2 weeks for another and I'm sitting here broke! They are holding over $1000 of my money! The reps is rude and can't speak a lick of English. My blood pressure has been raised over the stress. I will do everything in my power to bring this fraudulent company down. Holding my money hostage!

A couple of years ago I had various prepaid cards that I was trying out and they all happened to go through Green Dot Bank. I put $ on them frequently and one day my card didn't work. Well, I called several customer service numbers and Green Dot closed them all out and collected the funds, over $600... To this day, I still have not received MY hard earned money back and nobody seems to have any explanation. Like it just disappeared, idk. I have been struggling since because of the setbacks it caused with my bills and I really would like them to give me my money. It's connected to my social security number... They've got to have a record, right?! :( It's so frustrating and makes me so upset & sad. Would love someone to help.

Please people do not get this card. This company has stolen my money. This company is a scam. I try to disputes transactions - they never did contact me.

I saw a fraudulent charge on my account. I called the company to dispute the charge and report my card stolen. I filled out the proper paperwork and faxed it. They said it would take up to 10 days to complete the investigation and if found fraudulent they would refund my money, which is ridiculous in itself. But it gets worse... way worse! I paid $15 rush delivery for a new card. I received my income tax return on this card. So all the money I had was on it. I had no access for 5 days tell FedEx dropped off my new card. I called to activate my new card. Upon doing so, I found out my account was closed. It appears the person who made the fraudulent charge went online and way allowed to close my account and was getting the balance in a form of a check mailed to them!!! I am outraged that somebody can close my account and get a check mailed to their address, an address that is not now nor ever associated with my account.

This card and company are horrible!!! I had my income tax sent to the card and it was immediately blocked without notice. When you call the so called "customer service" they are rude and do not help in any way at all and when you explain your problem they send you back to the automated service smh... Do not purchase this card... reporting them to the Better Business Bureau. Most people don't take the time to go online and read reviews so please post how horrible this company is on social media so others will see and this company can be shut down.

Ordered a card online and was told I would receive it in 2 weeks. Kind of a long time but what the heck I was in no rush. So after I was prompted to deposit money via direct deposit. A stupid move on my part I signed up for it so that when I got the card, my money would be on it and ready to use. Well needless to say I never got the card. I order a new card... Two more weeks go by and I haven't received that card either. It has been over a month of not having access to my money or a card to use. I have sent several emails and tried calling. I was told people would call me and I have not gotten any replies or calls.

I am going through the same problem right now. This past Saturday, I attempted to conduct a transaction only to find that it was declined. When I checked online, I had sufficient funds to complete the transaction. Unbeknownst to me, my card was cancelled due to suspicious activity. I contacted Green Dot to find out why and demanded a replacement card be sent overnight to me since they chose to do what they did. It has been my experience that a bank contacts the customer first and confirms the activity before blocking transactions and cancelling the card.

I purchased a Green Dot Visa card to pay bills. I set up online bill paying with Green Dot via their website, and used this method one time and one time only. The first experience I had was horrible. I made an attempt to pay my T-Mobile Bill, and my CenturyLink Bill and neither merchants were ever paid by Green Dot, but Green Dot deducted the funds from my account for those bills. So, little did I know at the time, I fought with T-Mobile and CenturyLink for about a month over those payments only to find out Green Dot NEVER SENT PAYMENT TO THESE MERCHANTS.

I had 2 unauthorized charges to my Green Dot card. For security reasons Green Dot locked up my account. Nobody from Green Dot contacted me to notify me of the attempted charges. Just so happened I checked my balance online and there was a message when I opened my account online that my account had been locked up. I immediately called Green Dot and I was told about the 2 charges to my account and that my account had been locked up. The customer service rep. who I spoke with lied to me. I ask how could I get this issue resolved. This was on 2/9/16. I spoke to Jazmin in customer service and she stated is all I had to do was to buy another Green Dot and I would be able to transfer the balance from my locked up card to the temporary card that I bought. That was a bold face lie.

I purchased a Green Dot card on 2/1 from Walmart. Loaded $450 to it. Got home to register it online. After entering all my personal info I was told my info couldn't be verified and I will not be given a permanent card. So I called customer service to find out why my info wasn't verified when I know for sure I entered everything correctly. The customer service is foreign and very hard to understand. They said either my name or address didn't match what was in their system so that could be the reason why it didn't get verified. So I asked for a refund since I could use the ATM to get my cash off the temp card. They said yes, they will send me a refund check in the mail within 10 days.

I have never been more cheated on my life. Stay away from these people. The service charges suck, the customer service sucks and the whole experience sucks. They should be sued into default for causing anxiety and distress to people. If you want to direct deposit to something, get a bank account cause these people are the scam artists.

I have had this card with direct deposit going to it for a few years now. On Feb 18, my federal tax return and my husband's direct deposit both hit. I paid a couple bills, took some cash out of the ATM, and went to the grocery store... generally all things I do on a normal payday anyway. When I woke up the morning of the 19th, I had an email saying my card has been blocked for suspicious activity and that I had to upload my ID to some third party system and wait 2 business days for them to review it in order to release my funds. I'm LIVID! I need my money as there are things that need to be done. I've had "suspicious activity" before where they blocked the card and all I had to do was call and verify some transactions. In reading the reviews, it seems like they're pulling this on a lot of people this tax season for whatever reason. Something isn't right! I need answers and I need my money!

My husband is in jail and I have power of attorney. His tax refund was deposited on 2/18. After paying a few bills online they blocked my account. I sent in the power of attorney, my ID and his driver's license and they said it would be resolved after two business days. They keep transferring me to the automated system and say they can't speak with me and understand how I feel and someone will contact me. They have $3000 of our money. I've done all that is required of me. Even paid for a collect call with him to give them authorization to talk to me and now they say they need that on every call. Even though they have all my forms they say they don't have access to them. And for some reason they have no supervisors and the people in the legal department are I guess non existent. I need this money. This is against the law. I filed with the BBB and I want to get a lawyer but they'll take 33% percent of my money when I get it. I don't know what to do.

They decided to block my card after almost a month and they blocked two separate cards not associated with each other, even when I stopped using it they still blocked it. The lady wouldn't even tell me what their unusual activities guidelines were. She said she can't tell me. I called corporate number and uploaded ID to walmartmoneycard.netverify. And within two days they unblocked both. I couldn't believe it. I read so many reviews saying after uploading verification they still had problems.

I have been dealing with Green Dot for about seven years, and for at least the past 3 years I have had my federal tax refund direct deposited to my card. This year I finally see my deposit received in my online statement, but they informed me they had block my card. I was asked to submit proof of identification, which I did (my passport) through a 'safe download' link they provided on their site, which said they would take 2 business days to review my document. I received a call from a call center the next day saying my proof of identification could not be clearly read, "Please submit another form of ID." So I go back to the Green Dot online account site, bring my account information back up hoping to submit another form of ID (State ID card).The link was not there under any category I could find. Sent an email through their 'contact us' option expressing my concerns, and received a response.

The dog ate my son's debit card, so I bought him a Green Dot card for a school trip this weekend. Green Dot required a social security number along with a lot more personal information prior to the funds becoming available. What's worse is that the money I put on the card was not immediately available. He's had to borrow money from a friend for the last two days. I thought I was buying him a Visa gift card and putting money on it -- Green Dot is a total racket that has a lot of our personal information. I had to call 7 times before I could get someone on the phone. 7 times, and they have my money that my son can't spend!!!

2 days after my income taxes got deposited on my card I got an email at 5:46 am that my card is blocked due to suspicious activity. Uploaded my ID and said it would take 2 days to resolve. It's been past that and when I call the rude customer service says 2 days and hangs up. I'm a single mother of an ill and special need children and they won't tell me what activity is suspicious. Refuse to help me. All my money income taxes and paycheck are on that card. It's been a week and at 11:57 pm last night I get another email saying someone will contact me in 1 business day. So that's really another 3 days. I'm a single mom with special needs children being held hostage by Green Dot. I can't even buy groceries. I will never ever use this company again. Praying for a resolution soon.

Please don't get a Green Dot card. l lost my card & haven't been able to get my replacement card in over a month. l think they use Customer Service. Agents in India, they keep sending cards that blocked & they say they can unblock them impromptu but when you talk to a live agent they say they be unblock. They are thieves that steal your money. The only advice l have is to stay far away from Green Dot.

Had income tax deposited on card. Had an immediate block on it the next day without any notice. Told to upload ID. Have twice. Same thing no one to talk to. Just live chat. Have had the card for a year, they well know who I am. Have always had direct deposit payroll. This is really bad business. Had money deposited on card for daughter's college!

I had my tax return deposited onto my money card, over $8000, and it was immediately blocked. I sent them the required information and was told it would take 2 business days to fix. It is now the sixth business day (nine days total) and I have not had a response. I have emailed 5 times and no one has responded as of yet. I tried calling and when I finally got through to an agent that barely spoke English, I was immediately sent back to the automated system.

I got my federal money on 2-10-2016 and after paying a car note that blocks my card, I was asked to send in ID TO VERIFY WHO I WAS AND IN 2 business days my review would be done and my card would be unlocked or someone with info on issues would call me.. No one called me and there is no one to talk to. I called Wal-Mart at 1-800-walmart because they promoted this card to me at the money center and now I'm dealing with a mess and no money.

I had my tax refund deposited on 02/09/2016. Green Dot decided to freeze my account. I submitted copies of my state ID and all they keep doing is transferring me to a automated system, that says please call in 2 business days. It has been 11 days! They keep hanging up and are very rude. How can a company keep YOUR money from you for so long? My paycheck is also being direct deposited in there. Ready to call a lawyer. All these late fees on my bills, and have to take loans to feed my kids -- it's causing so much anxiety!

My tax refund has been deposited onto my card and card is now blocked from usage. According to depositing bank my refund was issued and deposited into Green Dot on February 9th, 2016. On February 10th, the card was blocked and I was asked to verify my identity. I had no problem with this, in the beginning. When the identification requested was submitted the system said it would take 2 days to process. It has now been NINE! After calling the number on the back of the card I found quickly that I was unable to speak to a live representative when my card number was entered. Although, when a friend called they had no difficulties. I was given the phone and was immediately transferred to the blocked, automated system.

I have had the same issue. My income tax was deposited on my card and after a few transactions it was locked. I have 2 cards with them and only one was locked. This makes no sense to me. My question now is after reading others post, HAS ANYONE GOTTEN THEIR MONEY SINCE THEIR INCIDENT??? Please someone tell me it's possible that I can and will get my money?

The day after my income tax was posted on my card, I got an email demanding a photocopy of my I.D. to be submitted through a 3rd party service who in their security section of their privacy policy, they state, "...no security program is foolproof, and thus we cannot guarantee the absolute security of your personal or other information. Moreover, we cannot guarantee the safety of your information when in the possession of other parties, such as the Third-Party Data Controller."

I had my tax refund sent to my Walmart green dot card. As soon as it was sent to my card, green dot block my card and said it will be 2 business days. Here I am a week later and still no money and card still blocked.

Bought card in store, tried to activate it online. My information (which was correct) couldn't be verified by Gold Dot. They offered a refund, but they couldn't verify my zip code. Finally after several moments of arguing that my information was correct, I was issued a refund to arrive in 2 weeks.

My taxes were deposited on February 10, 2016. They put a block on my card and finally I figured out I had to do the ID verification. I don't mind doing this, but I wish it had been before my money was deposited. I uploaded it and was told it would take 2 days. I finally found the live chat to check on it and was told they couldn't read it to verify. Why did it accept it and when were they going to notify me. I was told it would be looked at right away. Well that was a lie. Now I can't even find the live chat and I can't get anyone on the phone. I am a single mom and am so scared I am not going to get my money. I desperately need it. Not sure what I should do or if there's anything I can do. I feel so stupid I didn't check out the reviews first.

I had my tax refund credited to this card but, to my avail they have my card blocked! I can't talk to a live agent and when you called they transferred you back to the automated system! I uploaded my DL. It's been over 2 business days and they still haven't release my damn money!

I had my taxes direct deposited to my Green Dot card. I paid several bills off with it and the next day it was blocked due to suspicious activity. I understood as it was a lot of money spent in one day. I had to upload my license to verify my identity and was asked to check back in 2 business days. 4 business days later it was still blocked. You can't reach a live person on the phone EVER. I emailed them to which they replied that my ID was unclear and to resubmit my ID and check back in another 2 days. Well the site will not let me upload them again. And the copy of my ID could not have been more clear unless it was in your hand.

I purchased the card and activated it to book a hotel suite for my honeymoon and when I swiped the card they locked it on the first swipe and couldn't explain why it was locked.. On top of that it was nobody there that I was able to talk to that would unlock it... I had to send in info and wait 48 hours... This really ruined my honeymoon and while I was telling the rep how wrong they were she was making sounds like she didn't care.. I wouldn't recommend this place to no one.

Green Dot credit card is a scam company. I never received my permanent card in the mail as they promised. I was able to put money into the account with temporary card but was unable to withdraw money, own money, which I really needed at the time. This put me in a great financial hardship. Their customer service was not helpful at all. I felt as though they were holding my money hostage.

I had my tax refund put on this card. After making three purchases my card was blocked. I uploaded my driver's license and was told to wait two business days... Well the two business days are up and I still don't have access to my money. I called the corporate office and pressed 3 to get in contact with a live agent only to have them tell me my documents are still under review. They refuse to let me speak to a supervisor and every time I call they automatically transfer me to the automatic system which has no update... They have over 7000 dollars of my money and my paycheck is due to hit Wed. I'm pissed.

I cancelled my Green Dot debit visa card and I asked for cancellation letter. I was told they do not do cancellation letter. I have right to know that my account is closed. I asked for manager, representative refused to let me speak with supervisor. How I will know if my account is cancelled? This is very unprofessional and rude.

This all started with a potential fraud problem. They froze my account without notification. I found out while trying to make a purchase which I could not complete. When I spoke to the lady, she said that a transaction that I was trying to make was actually a scam. Fine. She said I would receive a new card in 2 days. On day 3, I called. The customer rep told me it would take 5 days before I get a new card. On day 4, I called and the next rep told me it would take 5 days to get a new card. Day 6, I called and the rep told me it would take two weeks to get my new card. At this point, I became upset since I was originally told it would take 2 days and I have all of money with them. Therefore, I was broke without thousands of dollars stuck in my account with them.

On 4/10/16 I received my Income tax refund. I had it direct deposited on my card. As soon as the funds hit Green Dot Bank they blocked my card and to no avail I was on hold over 8 hours on the 10th of Feb and there was not one person who could tell me why I had a block. All was said was that was suspicious activity, which in itself was bad because I had not used the card in two days. I would strongly suggest never ever get this card. No help whatsoever.

I purchased a money card from Walmart, prepaid and have been using it for more than a month. I have my payroll direct deposit going to this card and have numerous transactions paying bills online. Well Walmart promoted the tax return direct deposit and I took advantage. Well my refund was deposited and after paying online bills, my card was locked! All my funds are on this card. You are forced to upload your driver's license and wait two days. There is no one you can talk to and you have no access to your monies! I am livid! Don't use this card!!!

Purchase this card. Added 100.00. Tried to purchase online. Green Dot would not allow the purchase to go through stating they only allow online purchases through certain companies. Would not give me a corporate number. I close the account. Terrible customer service. They should go out of business.

I purchased an express bill pay card and loaded $460.00 on Feb 6th 2016. I used it to pay my car note. Under the assumption that it was paid. I received a call on the 8th from the institution for my car letting me know that it was declined. I called Green Dot asked them why was it declined and they told me that it was on my institution end and that they did not accept prepaid cards. I asked them "could I speak to a manager" and the representative said that "that was impossible." Being frustrated I asked him was there anything else he could do. He said that "I explained everything to you. That's all I can do." I spoke back to my institution and she said that she was going to speak to credit card services to see why because she never had a problem before. Card services said that it was on Green Dot's end it stated "do not honor."

I went to order items on Amazon. The items were canceled due to insufficient funds. I then contacted the company I tried to order from and asked when they were going to release the funds cause I talked to Green Dot and they said he received the funds. They are just waiting to put it as cleared. I then tried to call back to get refunded and I got jerked around. They robbed me of 55 dollars.

I disputes a transaction. They resend me out new card. Told me to reactive it to get my money from old card to new one and then my dispute was approved. When my new card was mailed I reactive the card and they suspended my card and I had my direct deposited set up for paycheck. Now my money will be return back to company. That's messed up. So do not apply for a Green Dot card because the representatives steer you wrong, do not tell you the right information, freezes cards for no reason, and very rude.

ON January this year 2016 I had put money on my card to pay my student loan b/c they take the money off my card every month but anyway the next day credit services that deal with Sallie Mae said they didn't get my payment so I called Green Dot 1866795-7597 and the man want to tell me they take this such and such amount and so on so I said "can you talk to a manager" and he wants to tell me they not in. OK. So then February 2016 I put more money on my card to pay my late fee for my student loan and credit services said my card was declined again.

Company put a block on my card with no notification and even though I verified my ID, they are not releasing the block until 2 business days are up. I was at a restaurant with my 4 little kids and after I went to pay, my card was declined. I called and they told me that I had a block on my account for suspicious activity even though I had only made 3 purchases in the same city. They said I needed to send in my ID and that I would have to wait for two business days.

I opened an account for direct deposit and ATM withdraws that is it with this card and there was a whole lot of unauthorized transactions that were done with credit without me knowing, and by the time I found out I was missing CLOSE TO 4 thousand. Thousands. Customer service was talking like it was only a small amount and one of them hung up on me. Now I can't get hold of anyone because they blocked. I want to file charges against those responsible. What are the first steps I take? Please help.

I'm sure Green Dot is a wonderful company for some but I chose to cancel my card with them for the lack of speaking with a live customer service agent. It bothers me (especially dealing with money) when companies divert callers to the automated system and do not allow them to address their needs with a live agent. I find the practice underhanded and shady. I feel if you are a reputable business then there would be no fear in letting customers speak with employees instead of machines. Their 800 phone number on the back of the card doesn't have an agent option and auto hangs up when requesting one. Fix this and you may build some trust back.

I received a credit from an outside vendor to my Walmart Debit Card on Oct. 28, 2015 in the amount of $81.75. The vendor provided all refund info including batch # and refund ID #. I presented all info to Green Dot and 3 months later still no credit has been issued. I have spoken to numerous customer service agents at Green Dot and they usually are less than cooperative in addressing the issue. Some have refused to give their employee ID for proper identification others just plain rude. I have had problems with Green Dot like this in the past, and it has always been a hassle to get the issue resolved, but eventually it had been resolved. In this case I get absolutely nothing resembling concern in addressing the matter. I have cancelled my Walmart/Green Dot card effective today and after plus years of being a customer will NOT recommend this card to anyone.

So I have been loading money on my Green Dot Visa card and paying bills! First of all they charge $4.95 to load the card which is in itself stupid!!! So I go to pay a bill and was told my CC info didn't go through. Huhhhhh? So I call Green Dot and an automated message says I have been blocked from using Green Dot for life!!! Why???!! I don't know because I can't get through to talk to a human!!

This happened twice. I contacted Green Dot about transaction dispute in November and I suited the info they wanted and the $$ was put back. In December, it happened again but this time, it was 260 transactions. In one day, there were 188. What bank approves that many transactions for the same amount and doesn't call the cardholder? I disputed and this time, I'm getting the run around. My account was wiped and then had a negative balance of 275.00. No prepaid card should ever have a deficit.

I am still trying to find resolution but last week I used the service, signed into my PayPal account, it generated the barcode. I had the cashier at CVS scan it and then gave them the $125 plus fee to reload my PayPal account. I got a receipt that says the ** card is activated. I don't have a card to begin with, but it never funded PayPal. Neither CVS nor PayPal will do anything to help. Green Dot only has the prepaid card customer service and unless you have a card and can enter your card number you can't speak with anyone. I tried talking to the folks at Lost and Stolen Cards just to get a contact number and all they do is transfer me back to the same customer support line that I can't get anywhere with.

So I purchased a $150 prepaid Green Dot Walmart MoneyCard and had issues signing up my card on the internet (which is required), so I called customer support and this is where the hell really began. They put you into contact with someone from the Philippines that barely knows anything about the product they are talking about and just regurgitate information. They can't access any of your account information or change anything. All they can do is give you commands of things to do on the website. I spoke with 2 different customer support representatives and I requested to speak to a superior/supervisor at least 100+ times between both of them and they would NOT and DID NOT put me forward to anyone with any authority.

I called the 1-877-937-4098 to check on my balance in my account and was surprise that two transactions: one for $69.80 from Sprint and another thereafter for $14.31 from Mount Laurel, Canton oh. I was transferred to the dispute dept. after talking to a supervisor named J.R. and he ask me, "Are you disputing these charges that you didn't make?" I said, "Yes." He then said, "I cancelled your card and what's your mailing address?" I said, "Wait a minute! Why didn't you inform me beforehand this is what will happen and do you still want me to go through with cancelling your card and sending you out a new card?" J.R. said, "Since you told me you didn't authorized these two transaction, we automatically cancel your card and issue you a new card, no question ask."

I received this card as a "prize". After speaking with a Green Dot representative about how to activate the card and also how to use the card it was explained to me that there would be no fees attached to this card because that was part of the "prize". After using the card for a couple of months I received an email stating there would be a MONTHLY fee increase from $5.95 to $7.95 on the next month. I have never gotten a $5.95 monthly fee so I quickly called my contact and asked about this fee and she said that she checked and that this was a mass email sent out but that my card would not have the fee. I explained that I only was using the card because it did not have fees and that if there were going to be fees attached to this card I would no longer want it. She assured me that there were no fees attached to this card. Sure enough, the next month I get $7.95 taken from my card balance, mind you, this is my money that I put on the card.

I got these two cards for gift cards and then discovered they were debit cards. Walmart would not take them back even with the receipt. So I had to call and activate the cards and probably spent an hour doing so. I tried to use the cards, but they were refused. Then I got the personalized cards in the mail and they were refused. I then tried calling customer support. There are not choices to speak to a customer support person. I went through the recorded messages multiple times and finally figured out that if I disputed a charge I could actually talk to someone.

On 11/27/15 I made a payment with my checking to Comcast for the amount of 182.75. 2 weeks later I get home and my cable was disconnected because my payment was returned for insufficient funds. That payment had already been posted on 11/27 on my Green Dot account. I called customer service and they after passing me around to 3 people opened a ticket said it should be resolved in 2 business days. Didn't happen. Same thing happened Dec 24, 2015 and Jan 15, 2016 for the amounts of 328.34 and 500. One to my car insurance which is now set to be cancelled on Feb 1st and one to my Chase cc.

I have had a Green Dot card for 5 years. Only bumps were locking my card for "suspicious activity". Now over the last 2 weeks I cannot access my account online. I'm missing $800 off of my card and I have yet to talk to anyone at the company that will tell me what happened. Now I have to change my direct deposit and sit penniless until that clears. Thanks a lot Green Dot!

My payroll was deposited. After making several calls to find out where my money was I was told I had to wait 2 days for processing. Two days after the company I work for pay date. I spoke to at least 5 representatives. Received a different story each time. It has been 2 days and I'm still waiting my bills will be late because of this mess. Stay away from Green Dot. A rip off. So sad.

I purchased a $75 prepaid GreenDot card (with a $4.95 premium for purchasing the card). Due to "technical difficulties," the card could not be activated. My only recourse was to request a refund. GreenDot would refund $75 and NOT $79.95, the total cost of the card. This was a complete waste of time. Save yourself the hassle.

I purchased this card due to the advertising on the front where it said I could use this card anywhere that Visa is accepted. It can even be used internationally. Not so!!! I loaded $500.00 on it to make immediate payments for my car loan and my phone bill. Both were declined. I called customer service only to be told I would have to wait until I received my personal card in 10-12 business days in order to make payments to a financial institution. I explained payments were due now. They could care less. I told this was my money on the card and they had no right to withhold it from me. They explained I could not request a refund until I had my personal card. Does anyone else see this as a problem? A concern? A scam? A fraudulent front for someone wanting to use your money? All I can say is DO NOT TRUST PREPAID VISA CARDS!!!

This company is HORRIBLE. I should have read the reviews before I decided to do ANY business with them! I have only had my card for a few weeks and had an issue with my permanent card being stolen from my mail box. Stupid me, still having my temp card, decided to request another permanent card be sent to me - they didn't tell me that they would be canceling my temp card. While I can understand that for security purposes... Blah blah blah... They also refused to provide any options in my situation!

I closed my account December 2015. I tried calling customer service to see about reopening the account. The automated system stated had $10.85. I never got an option to speak with a live representative. So, I guess you can't once the account is "closed." I went online. I have two days to put $1000 into the account or I will be charged a fee $7.95 which use to be $5.95. So, they reopen your account without you knowing if you haven't stopped direct deposit, if you return an item, etc without you knowing. Then charge you a fee because you no longer have direct deposit that amounts to $1000. You no longer have the "luxury " of speaking to a representative. So, be aware if you close the account. Make sure no credits post.

I had purchased five cards as Christmas gifts for co-workers. I have been doing a lot of traveling lately for work and in my rush to get them in time I did not notice that these cards were not gift cards but instead were prepaid credit cards that are reloadable. I was still going to give these cards as the gift when I noticed that $5.95 would be deducted monthly unless $1000 was deposited or 30 purchases were made in a month. Due to this, I did not think it was a good gift to give. I was going to use them myself and then cancel them, this way I would only be out the fee to purchase them instead of $225 + fees used to purchase the five cards. I activated one card, and I called your customer service to see if they could put all of the funds from the other four cards onto the 1 card I activated.

Be aware that the people from this "bank" are completely thieves. They are stealing money from people that has a bad credit or no credit history or poor immigrants that have no access to credit cards! They sell their products in cheap stores of bad reputation such as the Dollar Trees Stores (company from Canada) and their branches as their Customer Service People are located outside USA. By mistake I bought 500 USD of gift cards for my employees in my company and I realize the tricks and horrible fees they have. Someone told me they are a SCAM for poor people!! Please share this information. DO NOT BUY THIS PIECE OF GARBAGE! They are now requesting original receipts of purchase, the original gift cards and they want a letter stating the issue and guess what?? They wanted in the mail. There is no way to track down the process and they want you to send the original proof of FRAUD you have!!!

Called Green Dot because I was concerned a transaction hadn't posted on my account. After 20 minutes speaking with the representative I noticed she really didn't speak English well and she didn't understand my question. I kept saying the same thing over and over which I explained for 20 minutes so I asked to speak to her supervisor. She outright refused and kept speaking over and over for over 40 minutes, I felt like I was being harassed. She refused to let me speak with a supervisor and refused to hang up the phone. She just kept speaking and kept telling me she was going into my account although I asked her not to and that I don't wish to speak with her and I want her to hang up the phone. She refused. I guess she didn't want me to give her a bad review on the survey but I truly felt harassed and violated, being she continued to go into my account after I asked her not to.

After ordering music equipment, paying for my premium sites and ordering the occasional book using a Green Dot Prepaid Card, I was surprised when the person who I talked to at the Green Dot informed me that I wouldn't be receiving a card from them for the third year. The reason? Because I hadn't used it enough the proceeding month.

Fee, fee, fee. Customer service have no clue. They hold your money for 2 weeks and approve transaction then charge you. Say not enough money in account which I do and took money from my account for the transaction so I couldn't get gas and have to wait for a friend to bring me money. I think this company a fraud. They suck, really suck. Bad customer service. They can't give an answer. Am done with Green Dot.

Do not purchase this card! The fees are ridiculous, the customer service reps are very incompetent and can't do anything! I made a purchase that was cancelled the same day and they told me I couldn't be refunded for 10 days! They are outrageous and there are several other prepaid cards that are so much better than them. Trust me the company is not worth the hassle at all. Please save yourself from them. Read the other ratings for the company. I'm not the only one!

When I did not my new "computer generated" money card, I called to check on its status and was told it was mailed Nov 16, 2015, and the date of my call was Dec 28, 2015. My current address was up to date in the system which was confirmed by the CSR I was talking to in the Philippines. Once I confirmed non receipt of card, I proceeded to ask very specific questions regarding my direct deposit and access to current account/cash with expired card, and if these things would be affected. CSR proceeded to tell me I would still have my direct deposit hit at "normal time", and that I WOULD STILL HAVE ACCESS TO CASH ON MY CARD UNTIL NEW ONE ARRIVED.

I got a Green Dot card from a check cashing place. It was a great experience at first until I dealt with their customers service. They never sent my new card out with my name right. I really didn't care because I could use the one I had for everything. I called for my balance, it didn't tell me my balance. It just straight transferred me to customer service. They said I need to update my address on file so they could send me a new card, OK I did. After I updated my address the lady that hardly couldn't speak English tells me that the card I have is deactivated until I get my new card in 2 weeks.

Was charged at 2.95 Convenience FEE on my receipt when I loaded 75.00 on the card. Then found out you have to give your Social Security Number to this company to get your 75.00 back. WHAT??? I called the company. They would not give me my money after I told them I would not give out my personal identification to a person that hardly spoke English. Why would I do that when they were not friendly and said, "Sorry you need to give us your SS #." Then every month you are charged 5.95 if do not load 1000 on the card or use it at least 30 qualifying purchases. THIS IS A SCAM! NO company should sell this card. I called CVS and complained about what they are selling since there are better visa cards out there. I bought this for my 80-year-old mother and I am not giving out her information for 75.00. They did not want to give me my money back so they can just keep it... I'm not getting scammed.

I was given a Green Dot visa card and a Nascar visa debit card, it is not right to allow access to the card but do not inform you of a $2 a month charge if you do not use it all the time. I save them for when I need it, so basically I have lost both to non use fees, what a hoot! I am telling everyone I know not to use Green Dot any longer, as they have fallen prey to the same type of charges, some as high as $4.95 a month.

I knew something was up with this company when I tried activating my card after getting it as a Christmas gift, when they asked for my personal information such as my social security number and everything of the sort. I called today, Christmas day, to the toll free number expecting them to be closed today and they were open. An Asian lady answered my call and she didn't listen to me at all. She didn't understand a word I was saying like she didn't understand English. I am going back to Walmart with the receipt for this gift card and ask for a refund. I am sticking with Vanilla Visa because they are the best company to get a prepaid card from. WARNING: DO NOT BUY GREEN DOT GIFT CARD. IT IS A SCAM!!!

I have never had this issue with my card and I am so upset I will be filing a complaint with the Better Business Bureau and the Attorney General. I have 4 transactions pending that have also posted, leaving me no access to more than $330 of MY money! I HAD NO MONEY FOR CHRISTMAS BECAUSE OF THIS. Normally pending transactions 'fall off' when the transaction posts. It's like I've been charged twice for each transaction! I've called several times and they refuse to release the pending transactions until JANUARY 1ST!

It's Christmas Eve and I was advised by Apple (yes, that Apple) to purchase a prepaid Visa card at Walgreens so I could prove I was an adult to give my kids Apple ID's with their family share (my personal Visa debit card did not work, although it worked for Microsoft and Nintendo's child account verifications). This is so I can set up their iPods on Christmas morning...tomorrow. I literally just wasted most of my day on this crap.

I was a customer for at least five years. A year ago, my card was stolen due to it dropping from my pocket at the local pizza joint. This was the only place I went that eve. I didn't know it was lost until I couldn't find my wallet the next morning. I decided to look online for any debits on my card. Sure enough, I had 4 debits from ATMS totaling about $400. They were within 10 mins each. Only the pizza place employee would know my PIN, I believe?

December 4, I reported a card stolen. 2 weeks to replace the card. December 21, still no card. They told me card was mailed from Georgia. No way in Hell does it take mail to get from Georgia, to Chicago in 2 weeks. Now they tell me I asked another replacement card to be sent, which I never did. This "bank" has been holding my money, for 2 1/2 weeks. I have bills to pay, and they are making interest off of it. I guess this is why Steve Harvey messed up Miss Universe contest last night and awarded the crown to Miss Philippines, which is where his Green Dot Financial is based out of.

I recently purchased a card today Dec 21, 2015 from CVS from Green Dot Prepaid Visa Cards. After going through all the steps to register it. I went to purchase some food and the card wouldn't work. This company is a fraud and need to stop hiring all these foreign people who are stealing. And wonder why Donald Trump trying to band all them out this country. I loaded 60.00 bucks. Thank God not a penny more. They are robbers and take advantage of hard working folks. Give me my money back now!!! I am sick you this and your company hurting and robbing folks. We all need to get together to sue this company. Really that will stop them. Contact me if you all want to band together to do this. A bunch of losers on a boat.

Never sent my replacement card. When I added 500 dollars onto the initial card, my online purchases were getting declined. I called the green dot customer service whereas I was transferred 3 times to people with horrible English. Told me this card was deactivated, and that I would have to wait for my replacement card that I'll get in two weeks. Now I have 500 dollars on a worthless card, 5 days before Christmas. WHY WAS I ABLE TO LOAD MONEY ON A DEACTIVATED CARD? I'm pretty bummed.

I had a hotel reservation that was cancelled and the trip was never taken. The hotel accidentally CREDITED me the funds of the cost of the hotel. As soon as they realized their error they attempted to remove the funds, but my card was frozen from the unusual credit. I contacted Green Dot and they wanted a copy of the original receipt when there was no receipt. They also kept asking my why the hotel credited the money and could not comprehend that it was simply human error. I was not disputing a charge, but a CREDIT.

Green Dot will charge you an initial fee of 4.95 a month just for having the card. That is understandable. They recently increased that to 7.95 a month with no reason other than to continue providing services. I don't think that is a good enough excuse especially if one is a VIP card holder. If you have a balance of 0.00 they will charge you twice the amount of fees. So basically they ** you of any funds you may need in the future. This has prompted my complaint and bad review but as I am reading other complaints I can confirm quite a few. I guess we can't really say much because we need the services but for anyone thinking about getting a Green Dot card, save yourself the trouble. Just get prepaid gift cards or pay your bills a different way. Green Dot as is crap. ** their system.

On Dec 3, 2015 I purchased a Green Dot visa card from my local CVS. I put $430.00 + the $2.95 fee. Got home tried to activate card online but couldn't, so I called the number on the back of the card. To make a long story short, I tried to activate my card and it cancel it and said I would have my funds in 10 business days... I called on December 15th and the automated line said it was mail on December 7th but didn't give my or any address. Called the Corp number and they're saying my ss number does match the card on file. Mind you, that was my rent money. Now I'm face a late or I am going to have to come up with December and January rent by the first. Never again. They're messed up.

I've been dealing with Green. For 3 months now I loaded money on my card and now they're telling me I'm not the person that is on my card. I told them I wanted my money. They told me to send documents and picture ID. I've done that over and over and over again and still going on for months and I have yet to see my money. It's always excuses with them about my money.

Green Dot sucks! I use a prepaid telephone service for someone in jail. Green Dot blocked all trans from the only company that supplies service! They refuse to lift the block even with my permission! I'm cutting the card up and using something else.

I made an online purchase from Walmart on 11/20/15 for 2 items totaling 55.95. I took one item back when I got it and had to wait 10 days to be reimbursed. I canceled the other item before shipping expecting a refund 10 days later. Called Green Dot and said they had no record of the total purchase. I have Walmart emails that show otherwise.

Even your paycheck if you choose will not be available on time. Cancel transaction will not be posted until after 10 days, horrible service!!! I just have a situation where Spirit Airline cancel and refund me 210.79 but customer service refuse to have the fund release until the 19th of December. I promise to give them proof, fax required info, but they stated they cannot. I really needed the fund. They would not even agree talking to the merchant. I feel it is unfair and lack customer service to be treated such way as a member.

Bought card at CVS for 40 dollars, registered it online, followed all the steps to the letter, went to use it and it did not go through (Clark County jail). Contacted Green Dot after diligently finding a usable contact number. They informed me that I gave the information to someone and the money was no longer available. I ask who got the money and all they would say is file a police report. This card is a Rip Off!!! The contact number for Green Dot Management is 1-888 -267- 9419 and is nowhere on the purchased card. FORGET Green Dot. They SUCK.

This is a company who takes your money, charges you a fee of $2.95 to purchase the debit card, and then (without telling you or publishing it) charges you $5.95 per month to keep the card active. The problem is they don't tell you anywhere about the charge! They say it clearly says it on the back of the package. (See photo attached. No such notice.) Then you try to speak to a manager and they hang up on you (twice) and they don't recognize the name or SS number they have on file with which you registered. On this card they stole $23.00 from me. If this happened to just me I would let it go but because it happened to a friend who lost $34 as well, this is a scam. You can get debit cards directly from Visa without these scam fees. DO NOT BUY FROM GREEN DOT!!!

Loaded $200 on card for online business. Upon activation, card says I have $200 balance but is still in "pending" status so the money cannot be used. After 24 hours I was able to make one purchase, then funds got refrozen after that again and are still frozen in "pending" status (It has been days now). Again, I have money on this card I cannot use cause it's "pending". Why can't I use my money for days on end? Never using Green Dot again. The fees are ridiculous, $6.45 for cash reloads just to put money on card, $5 card fee whenever you buy a card, and monthly charges?!

Went to shop, decided as I was checking out I did not want item and canceled transaction. Looked at balance $0 had $976, called was told pending. Told Green Dot it was cancelled, was told had to wait 'til 12/10/15. Looked today they paid cancelled transaction but not previous transactions really purchased. As soon as I get my money I am done!

My card was due to expire in Sept. I did not receive a new card, and called several times. It is now December 3, and I have yet to receive a card after several calls.

So I bought this card thinking it was a gift card and I was very wrong. I am now out 10 dollars. There is no way to cancel and get your money back so it came down to my cutting it in half. Whoever wants to give their Social Security number to some random website (not even by Visa) and get my card from the dumpster it's yours. I really hope you decide not to buy this card. It's really unsafe and a lot of criminals use it. I figured out. 1/10 wouldn't waste money again.

I've been getting direct deposits to a Green dot card for several years now & I could move past the fact their customer service dept is outsourced and the majority of the agents speak minimal English. But I've been waiting on a direct deposit that posted a week ago but the funds still aren't available. I've called 3 times now and haven't gotten any explanation whatsoever. The first agent told me there was a system update that created an issue & it would post "before the day is over", yet it was almost 6pm when I called. The next couple times I called I was told I'd just have to continue proactively checking my balance because they didn't know when the funds would post. What kind of response is that?! That's absolute crap, not to mention a piss poor way to do business. As soon as I can get a hold of my funds, I'm rerouting my direct deposits elsewhere and will never use their card again and will recommend everyone I know to do the same.

I purchased a Green Dot Gold Visa Prepaid Card from Wal-Mart at the purchase fee of $2.50 and also loaded the amount of $400.00 at the register. The cashier told me to follow the instructions to register my card and give it about 30 minutes after registering for the card to be active and have my funds available for use. I went online to www.greendot.com to register my card, I put in all my personal information that it asked for, my name, address, social security number, etc., and it said that my card had been registered. I followed the cashier's advice and waited 30 minutes to check my balance on the card. When I called to check my balance it asked me to enter the card number and then asked for my social security number. When I entered my social security number it said that the information did not match up. I know that I entered all the correct information needed. I can't believe that I had just put $400.00 on a card and I can't even have access to it.

I purchased and loaded 170.00 dollars on a Green Dot pre-paid Visa Card on October 23, 2015 at 11:34 am at a Local CVS store. I opened the packing and registered the Card on Line with all my information as requested on the website 15 min after purchasing the card. When I finished the registration process the website prompted me that the Card was activated and ready for use, I then tried to log in to the website to check the balance and I was unable to. I called the customer service number on the card and I couldn't get anyone from customer service on the line as they have a machine answering service that doesn't prompt you to talk to a Human.

I purchased two Green Dot cards on November 13, 2015 for the amount of $800.00. When I went to activate the cards someone else had already activated them and I have tried for 2 weeks to get my money back with not success. Spoke with 2 people from Green Dot over a week ago, they said last Tuesday they would let me know what happened. Till this day no one has contacted me in refers to this, and now I am beyond mad. IF IT WAS YOUR MONEY SOMEONE STOLE YOU WOULD ALREADY HAVE IT BACK. Upset is not the word!!! I needed to pay my bills with that money. Now I will never purchase a Green Dot again and I am letting people know how I have been done. No one wants to help me.

Only my 2nd try for DD and there will not be a 3rd change. Customer service is horrible... If my DD I.D. not there monday I will contact my attorney. Ridiculous. I am beginning to believe you can't trust pp cards, first rushcard, now this one. They can't tell me my DD is not there when the balance has already hit my regular bank account. Had enough.

Needed to pay (and I will be writing a review on this company as well) IMMEDIATELY for my resume for an extremely good job opportunity. I have been out of work so my accounts are not in good standing therefore I purchased a Green Dot card in which said payment is accepted by all merchants accepting VISA cards in the US. Well, obviously not RESUME-NOW!!! This is not cool at all. So not only can I not get a hold of anyone from either company, but Resume-Now "powered by career live" or whatever they boast has a Live Chat option in which has been down for 4 days.

One thing good about Green Dot is they waive the fees if you get direct deposit. I can't stand that it's very difficult to reach a customer service representative.

I work overseas and for a long time didn't have a US bank account. I also didn't want to deal with credit cards reflecting on credit reports, etc... Figured a prepaid card would make life easier and simpler. Since late 2013, it seemed to work well. And even at work overseas, I can use it only for sites where I don't want to give them my real bank info. I'm realizing that the card is useless for local ATM or purchases which I can accept.

I put money on 2 Green Dot cards, $500.00 on each card, to give to my mom to help pay for my brother's funeral. Both cards were blocked and I called the number on the back of my cards and it is a machine and I never got my money and I will be call an attorney.

I hate Green Dot! I've been with them for years. As of late, they have been employing a large amount of foreigners who can barely speak english! I hate the customer service and overall experience that I have had with them. I find it very disheartening because they have always been excellent in the past. The representatives barely speak english and cannot fully comprehend the issues. They answer questions that you did not ask and refuse to transfer customers to supervisors without continued hassle. They weren't always like this. I think they need to stop outsourcing and keep the representatives in the United States. I have 3 cards with them and I will be cancelling my cards today.

I got my Green Dot today. I'm trying to activate it online. It's not letting me go through because it's telling me I entered the wrong birth date. You guys are the ones that aren't doing things right. You people are messing around with our info.

On 11/11/15, I purchased a $500 Green Dot Prepaid Card for online purchasing. I was reluctant to register online because it ask for my social security number. But I felt it was safe, since the card was sold at major retail stores like Walgreens, Rite Aid, Target and Walmart. However, two days later after registering the card, I tried making a purchase online only to have it declined. Now my username and password are wrong, and when I try to recover them, Green Dot says my information doesn't match up in their system?

Back on 10-26-15 I called Green Dot because my card kept being declining when I was paying my power bill so I checked my card and found I was double charged for every transaction made over the weekend. I called Green Dot to advise them of the issue and they were not sympathetic and could care less and the supervisor I talked to told me they needed to cancel my card and send a new one. I advised the supervisor I do not want my card cancelled as I can't wait 2 week for a new card. The supervisor then promised my replacement card would be delivered no later than 11/03/15 as I have bills that need to be paid and this is my only card. I didn't receive the card on 11/03/15 so I called customer service and advised them of this and to check the notes on the account. The rep I talked to told me the Supervisor was telling me a lie and they don't note the accounts when customers call in and they don't know who I talked to.

Buy a prepaid card for the company. I asked me all my data and after give my personal information they said they had to check my information therefore could not use my money to within 2 days. This is a fraud that I'm not asking any credit card, just wanted to start my prepaid card to pay a bill. Also they did not have someone who can solve the problem. Only one representative always repeats the same, cannot help her. Have to wait 2 days. I asked if the company pay me some money that interest me retain. Of course not! Green dot playing with money buying a prepaid, retain it. Rather, this is the worst I have bought. I recommend buy other than defraud consumers.

I received a letter in the mail the other day telling me that Green Dot will start charging $7.95 a month instead of $4.95 a month for their maintenance fee. Nope, I'm cancelling my card because that's too much for this card a month. Don't get me wrong, I never had any problems with my money when I loaded it, but I just think that $7.95 a month isn't worth it.

I am disabled. On the third of this month I bought a Green Dot gold debit card and had them load $50.00 from the Dollar General on May Avenue. I was told that I had to wait thirty minutes after. I waited and did what I was told to do. Then after the second day, I began to worry because both eBay and Amazon.com declined what I wanted to order off the internet. I am highly upset about this. I could have used that money for a decent pair of shoes. The last time I used one of those I didn't have as much trouble with them and I also was able to get what I wanted from the internet.

People, do not purchase the Green Dot cards, they are liars and thieves. My car was activated and somehow someone in North Carolina has that card? And then they say it was willingly provided so they don't pay for their screw ups. Stay away - there will be a class action lawsuit coming real soon.

I put $250 traveling cash on a Green Dot Card in 11-9-15. I spent only off the card $5 at McDonald's and as 11-10-15 after training I stop to grab a bite to eat and the card was declined 3 times at 3 different places. Every time I call the customer service, I cannot speak with anyone only the automatic system and it keeps asking me for my Social and then saying "sorry accurate information is valuable." I then went online, emailed them - no one ever replied. I wouldn't recommend to card company to anyone at all. I give them below a Zero.

For over five days I've been lied to about money stolen by Green Dot on a $59.44, $45.00, $55.00 denied order. They then erased the orders and lie about the money coming back. They are rude. Don't know how to do more than repeat the same statements over and over 'til they hang up or say now corp. is available. I'm losing home and my life is shot because they can't do more than act like uneducated thieves. They won't do their job. They act like it's their money and hide the evidence, but if you have any problems, do screenshots of the page each time.

I've been with Green Dot Bank for years. I chose them because my credit is less than perfect and they offer the benefits of a bank account without having a bank account. All was well until the FIRST time I had an issue with them. Several times, OTHER banks gave me problems using their ATMs. Either the $$ wouldn't dispense or the machine would turn off and so forth. Whenever I called about these issues, I was treated like a liar or like some sort of thief. I don't want anything that's not entitled to me. I just want what's owed. Recently, I noticed that every time my Direct Deposit hit my account, I was between $60 and $70 in the negative. So of course, my deposit hits minus the negative balance. THIS IS A PREPAID CARD. THERE IS NO WAY I CAN ACCRUE A NEGATIVE BALANCE OF MORE THAN $60.

I purchased a prepaid $50 Visa card and activated it. I tried to use it but was told it was inactive. So I tried to reactivate it, got to an automated voice response saying to contact customer service which was another automated response saying to activate the card. Tried this several times, nothing! Went to their website, nothing! Google contact info, sent them an email and to this day, have yet to hear from them! Do not buy or use Green Dot, they will rip you off!

On November 9, 2015 I purchased a Visa Prepaid Card (Green Dot). After carefully reviewing the packaging, it seemed like an easy process. WRONG! When you get it home you have to call an 877 number to activate it. (Purchasing it at the store and them scanning it like a store gift card is too easy.) Once you get it home and open the package, you pull out a bible sized disclosure statement. In the disclosure statement, it states "if your identity can't be verified, you will be limited to using the temporary card." This is the card that was in the package. Once you call the 877 number, you are asked to give your name, social security number, telephone number and home address. This is (as they say) used to identify you. AND to send you your "personal" card. If you refuse to provide it, they will not activate your card.

I was charged twice by a gas station and instead of stopping the transaction right away and making my funds available to me they told me to wait a week and if it does not post by then they would help WTF!! I will never use them again!!

I have been using this card for 3 years now to receive my direct deposit. I am supposedly a V.I.P. member. I called customer service several times to dispute a 45$ charge. I was told that the charge would be looked into and a resolution would be made within 10 days. 13 days later I called regarding the resolution and I was told that they never started a claim. So I was again told that 10 days from then I would have a resolution. I am paid once monthly and the day I was paid my 4 children and myself went on vacation to Disneyland. Worst vacation in the world. The day after we arrived to Disneyland we all went to eat and I paid with my Green Dot card and it was declined. I asked the server to please retry the card, he returned with bad news. I used all of the cash I had and paid our bill.

I have a personalized card from Green Dot, that I've used 3 years w/o any incidents. I load funds at Cumb. Farms each month to pay health insurance premium from Health Care Market Place. On Nov. 3, 2015, I put $35.00 on this card by swiping it at register and paying the cashier.. receipts (*3) in hand, I proceeded to call Anthem B/C-B/S & my payment of $12.09 - DECLINED. I went back to the store, called Green Dot & was told it was a "technical-issue internally" & would resolve itself overnight. With a promise my funds would be avail. by 8 am the following day.

Be very cautious if you are going to use Green Dot online bill pay service. I signed up to pay my student loan to Navient and Green Dot sent the check to the wrong address. Green Dot is not helping or returning my money and said I need to take it up with Navient because there is nothing they can do for me. Of course Navient says, "we didn't get the money, you have to pay it again." The money just 'vanished' and no one will take responsibility so I am out of money unless I want to attempt to sue them.

First, as a Corporate Pilot, travel extensively domestically/international. Recently, purchasing a Walmart Green Dot Prepaid Visa for expense control. Approx two weeks prior, the hotel where I resided for business doubled charged the Green Dot Card. Contacting customer service and requesting that the duplicate charge be removed is IMPOSSIBLE!! Apparently, Green Dot does not have the financial software to cancel a duplicate pending charge, so that, having to wait an additional two weeks for removal is UNACCEPTABLE and UNETHICAL in business!! How/Why does Green Dot call themselves a bank?? Customer service reps were of little use. Chimpanzees would have been more productive!!!

My direct deposit was sent to Green Dot but not applied to my card and after 2 days of calling constantly and being lied to and promised a call back nothing has been done. They are rude and uncaring about their customers and so my next step is BBB and my attorney filing a lawsuit. Don't be stupid and get a green dot card cause you will be sorry. The crooks will take and keep your money.

I have purchased two types of prepaid cards associated with the Green Dot Bank, one being a Walmart MoneyCard and the second being a RUSHCARD LIVE money card. I have actively used them with no problems for the last 6 months and then yesterday, I receive notices on both cards that Green Dot Bank has reviewed my account activity and decided to close both accounts. No reason, just accounts closed. I found very unusual so I call them and again the representative could offer no explanation other than the accounts would be closed after the amounts I still had on the cards had been used, and that I would not be able to apply for new cards with Green Dot. Mystery to me... be warned.

I purchased a Green Dot card about 3 or 4 years ago. I immediately added a few hundred dollars to it costing $4.95 for every reload which is clearly stated in the terms on the card along with a $5.95 monthly fee. Now me being a somewhat thorough person, I read everything I purchase especially something where my money is going. The card was a temporary card and I had to call the number on it before use. I did so, name, address, SSN, DOB, the works. Everything completed I returned the card to my wallet. After a day or 2 I decided to use the card online. Hey, it worked. I even had an app I put on my phone when clicked it opens straight to my balance and transactions. All was correct.

Went to buy a loan credit card (Green Card.Com.) Next day went to use card. Was no money in the prepaid Visa Card I bought so I tried to call it in to see what happened. No answer, all recording, then I put all the information they asked for. Still no response. The card was for $400.00 hundred dollars. What shall I do Now? Waiting to get some answers or response. Thank You.

I bought a few items online and returned them. I have all six emails as proof of purchase and refunds. This shows the card numbers that my refund will appear and the company says it doesn't exist even though I have the emails. THEY ARE A SCAM AND THIEVES. I am also reporting them to the proper authority. NEVER USE THEM!!!

**Do Not, Under ANY circumstances get a Green Dot/Wal-mart prepaid card.** Loaded $50 onto a card to pay my phone bill - my wallet was lost and I had to cancel all of my "real" cards. I could not use it online. I was given the excuse that the system is updating and the money would be available in the morning. It isn't. I'm taking it back to Wal-mart tomorrow to get a refund. Total scam. They took the money and locked it, just as they did to dozens of other people on here complaining. You've been warned!

I went to Dollar General to reload my card with $25 and it was never applied to my card. I later called and they said that I had to get in touch with Green Dot. Green Dot said I had to email a copy of my receipt to them, and they would refund my money within 24 hours.

I bought a Green Dot card back in Sept. of 2015, and like the rest of you the card did not work and then it turned into the same garbage stuff from Green Dot. I went back to Dollar Tree for a refund but the manager said, "No way." I was going to get the Attorney General of MN involved with this but first I wrote Dollar Tree a nice letter stating that it will cost them more than the $101 that I paid their store for this and once the state gets this you will have a black eye out of this. Yesterday I got a letter with a check from Dollar Tree for $101 so I thought, "Great."

I purchased a card in the local CVS on 9/11/15. I loaded it with 500.00 and when I tried to use it a couple hours later to pay bills it declined. I then went to the website to see to register the card that I thought was already activated when I bought it. It kept searching a while then I called the Green Dot company to see why I couldn't use the card. I was told to send receipts and they would clear it up. Call back a few days constantly I was transferred all over, hung up on, accused of giving the card number to someone in New York. Then, on 10/21/15 I received a call from Green Dot saying that the site was hacked when registering the card. Which after reading the other posts, this company is performing scams on innocent people and lying to the customers because we can't afford to pursue a case. This needs to end. In the end I can't get my money back - $500.00 of my hard earned dollars.

On 10/09/2015 I purchase a Green Dot prepaid master card to give it to my wife as a gift at my local Walgreens, and came home and followed the register on my card. After I registered the card, I tried to access the card in less than 15 min. It said the information is incorrect. I then tried to contact the customer service number on the back of the card for hours and got no one. The following day I finally got someone calling from a different card customer service number and they told me that I had made a purchase for 370.00 the same amount I put on the card when I purchased it the night before. I told them the only thing I did was activated the card. The person I spoke to told me the transaction was still pending and she will stop the card and the transaction.

I purchased and loaded a Green Dot Prepaid Visa Card earlier this summer. I thought it would be a good idea to have a card I could put some money onto for vacations, to be safe, and to not always have to use my checking card. I was wrong. I was quickly hit with a "load" fee of $4.95. I was only "loading" $20.00 onto the card, I figured that was pretty expensive, but understood the process.

Oct 16, 2015, I received an email from Green Dot stating that my card was temporarily disable because of suspected fraudulent activity. I was asked if purchases were made at USA Champion, $1.50 and TARGET in upstate New York for the amount of $650.66. I told them while the transaction was still pending, that I did NOT make ANY purchases AT ALL with my card for a few days. I had my card with me. I reside in Philadelphia. My card info was somehow compromised. Why would GREEN DOT released the funds today, 10/20/2015 after I disputed the charge! I called to complain after I viewed my online acct info and I was told to file a dispute which could take 10 days or more!! So, wtf did I do Saturday when I called? I was told to cancel my card and Target has until Friday 10/23/2015 to reverse the charge.

Had issues w/ a web page that showed up saying IP Address as fraud even though I never had access to this accounts. Charged me $359.00 @ fishing online -- I took a snapshot and it showed "not authorized, try a new card." Fraud by Walmart & web companies!!

Got my card almost 3 weeks ago. Have tried all numbers that I can find to get live help. I messed up putting in birth year. Put all four instead of just last two. They said card was activated. Have tried to use says insufficient funds. They sent my new card. Can't activate it either so they have 177.00 of my money and no way for me to get it back or use it. It is bull they have No Live Help. In my mind this is very shady. Why no live people to help troubleshoot problems? Would appreciate your help.

I've been a Green Dot customer for a year. I was mostly happy with them. Then the other day I called to have a transaction halted, because there was a mistake in how much they charged me. Instead of halting the one transaction they froze the card even though I asked them not to. I told them if freezing the card was the only way to halt the transaction just let it go through and I'll get the money back from the company. They insisted on closing down the card anyway. Then told me it would be 2 weeks before I could get a new card. I explained I needed the money for bills and such. So they instructed me to buy a new Green Dot card and transfer funds to it.

An unauthorized transaction was done on my Green Dot card (**). When I called to disputed the $27.17 charge, they canceled the card without my consent as they said at their discretion they can choose to cancel and reissue the card. When I questioned that practice (as it didn't give me enough time to withdraw the remaining balance) they also suspended the whole account; therefore I am also not allowed to use bill pay (using the routing # and checking account #) until I get the card 2 weeks from now. Also suspended access to my account.. There now remains a balance of 65.17. Should have been a little over $100 in there w/o the unauthorized transaction from the other company. That is money I needed to pay my electric bill today. Guess I will be sitting in the dark for 2 wks. Oh did I mention they said it will not affect my direct deposit?? How convenient for them. :/

I purchased a Green Dot prepaid card 10/14/15 at Rite Aid Pharmacy. I had the cashier to download $375.00 on the card. When I arrived home I registered/activate the card. Waited one hour before trying to use the card, which was declined because the zip code was supposedly wrong. I call the number on the back of the card which was an automotive service and I was unable to gain access because now my birthday didn't match the card number. Not knowing what else to do I went back to Rite Aid, explained the situation to the cashier, swiped the card and it said no funds was available. The manager called the retail number and was told it sometimes take twenty four hours before funds are available. Well as you guess they were never made available and every time I speak to someone they say they can't help me because the information doesn't match the card which I know is untrue.

They put a block on my account and now I'm unable to remove my remaining balance from my card. Can't get a live human on the phone to resolve this. I've been using them for years, now all I have is regrets.

I have purchased Green Dot cards multiple times in the past and have never had an issue. So I purchased another one today for 45$ plus the 2.95$ fee. I went home, registered it online, went to pay a bill and they declined my payment. I tried to call, put in my card number then the last four of my social and it's telling me they're invalid! I tried to contact the company online but every time I try to email them it says it's not a secure site and won't let me! This is ridiculous. So now I'm out 50$ and have no way to contact them besides via a letter through the mail. Are you kidding me? I'm very upset because of this. I'm a single mom and can't afford to lose 1$, let alone 50$. The worst part is the store I purchased it from will not give refunds.

It is the worst gift card you can use, please everybody do not buy from this company. I bought gift card for my friend and she told me it is declined in all transaction. I called them. They said, "There is no balance." I told them I didn't use. They said, "We charge fee $5.00 each month so there is no balance." They steal the money and there is no solution. They have also the worst customer service.

I bought a Green Dot Prepaid visa card and put $70.00 on it and activated it. So I thought now I've tried everything but can't get my money. If anyone can help, I'd greatly appreciate it.

I rented a tool and had to put a deposit down of $100. The company that I rented the tool from put the deposit back. Green Dot never did their part and put the funds back into my account. When I called they said it takes a month to get back into my account. Please read!!! File a complaint with customer complaints with your city.

This is the second time I've been top off by this company. 250.00 was taken off my card. Opened dispute, they denied my claim. They reversed another claim, and stole my money. I put money on my card, and they stole it. I couldn't pay my bills. They are not on your side. Thieves. Warning, don't trust them at all.

I paid $300 plus 4.95 for the card which I cannot use. I can't activate it as the automated phone and online service won't accept my birth date or SS#!!! I've wasted the whole day on this. Walked the 12 blocks back to Von's after calling but then they refused a refund after telling me to come back right away. I am SO upset. I feel cheated by everyone. These cards should NOT be sold if there is no one to back them up. So I have a worthless piece of plastic and am out $305!!! If I had a car I'd go to their office in Pasadena and demand a refund!