Green Dot Prepaid Cards Reviews

I had a purchase refunded to my Green Dot Visa personalized card. When I tried to login to the mobile app it said my account was blocked pending further review. I called the customer service number on the back of my card as was on hold for 2 hours. My call was never answered. I use my card to pay bills and I can't now because of this inconvenience and poor customer service experience!!

After finding out that my cards were stolen totaling $2000 (4 cards) I immediately froze my cards by calling support early morning only to wait 3 hours on hold. Finally I was able to reach someone (not in the US) and said they would look into the matter and were going to send a check with the balance. Their claims team calls 2 days later only to retake all the information I sent prior to. In the times I had to call them back (waiting hours each time) I couldn't even reach an operator without entering the frozen information which it didn't recognize and promptly booted me off the line.

Despite multiple attempts to contact customer service to cancel this card I have been on hold for upwards of 45 minutes without ever being able to speak with representative. Filed BBB complaint in addition. Do not trust this company with your money. The customer service is unacceptable.

I am a single 29 year old female writer/travel enthusiast who often times finds myself needing a pre-paid card when awaiting arrival of my usual means of credit payment simply isn't available. I rely on these methods to pay for car services, hotel bookings, and online treats. I have never in my years of utilizing and relying on any prepaid card found myself dealing with such rudeness, hostility, and incompetence as I encountered this past week. First off, I purchased the card exactly a week ago and tried the online method for 3 days before giving it a rest for a couple of days and trying again. "Invalid Card" was the message I kept receiving over and over before the system completely shut me out after several "failed attempts." They told me after the THIRD CALL that the "HOLD" on my card had been lifted and to try again. They ushered me to "TRY AGAIN."

I honestly wish that zero stars was an option considering everything that I've been through dealing with this company for this month alone. About a week and a half ago I spoke to someone about the fact that I had yet to receive my personal card. The gentleman I spoke to was very polite and helped me to change the address to where I am living at the moment, and informed me that I'd reported the card that had been sent to the wrong address as lost or stolen. At this time I have yet to receive my card and when I sent an Email about not receiving the card, it told me to report the card as not received.

I bought 4 cards at my local Walmart for my kids during vacation. I was unable to register the cards when I got home. Said they were already registered. Was on hold with Green Dot for over 7 hours before they gave me an email address to send my documents to that my emails will not go through to. Now I can't even get on hold with them again. It just gives me the runaround and then hangs up. I spent $1800 for our first vacation in years. I'm so heartbroken.

I have not used my account in 2 years and accidentally deposited my taxes to the account. I no longer have the card due to losing it while moving. I am unable to get a live human on the phone to try and figure this out. It has been over a week that I have been trying. I am at my wit's end with this company. Everything asked for the last 4 digits of the card. I DO NOT HAVE THE CARD TO GIVE THE LAST 4 DIGITS.

Today on my way to my son's school, I stopped to grab breakfast and my card was declined. Being aware of my account balance I knew this had to be a mistake. After 3 attempts at purchasing breakfast for my kid, I finally had no choice but to leave and investigate this matter. I immediately attempted to log into my account and was denied access. I then made an attempt to call the customer service number and was told that I needed to send a photo copy of my I.D to unlock my card. At this point I'm angry. My card worked perfectly fine yesterday, and now 1 day before my family's spring break vacation I can't access ANY OF MY MONEY?!

I recently purchased this card to pay for a hotel stay. I had forgot my charge cards at home, and hotel had to have a credit card on file. Wow, what a mistake. I wish I would have read reviews before I purchased this worthless card. I put $200 on the card, tried to register the thing, says that the card is not valid. Call the numbers provided with the card, I get hung up on, because my card is not valid. However, I have a receipt from the store that I purchased from. I refuse to lose my money. If I have to contact an attorney and pay for this piss poor company to take notice, I will do just that. So damn tired of companies and people taking advantage of "we the people". Time to take a stand of what is right.

I am disgusted with the customer service. My Mother has this card at my recommendation for her SSI to be deposited and she received a refund for $538 yesterday due to her U-Haul trailer catching fire when moving here with me. She used her funds last night and today totaling 3 transactions since received refund. She got her hair cut today (first time in 3 years) and was very embarrassed when her card declined. We have attempted to contact Green Dot and had a recorded message after waiting for "the next customer service rep" for over 36 mins. The recording stated her card is blocked and/or frozen pending requested documents. We have no idea what docs they are requesting but I feel it very ridiculous that every penny she has is on this card and she can't speak to a human to get it fixed. I am appalled.

My husband bought this card and we used it one time before they started denying every transaction. They then blocked the card so I can not use it until I submit ID. Yet the page to submit ID is not there. I cannot talk to a person at all. Scam. I'm sure this crooked company makes millions by stealing peoples money in the name of security and they need to be stopped.

I've been having a bad first experience with Green Dot. When I first purchased my card I went to order something online and it kept saying "declined" or "fraud transaction" so I kept calling Customer Service so they could connect me to a real representative but they never did and up putting a block on my card. I either want my money refunded or the block off my card so I can purchase what I wanted offline.

First of all, my grandson lost his card but since he has been detained he cannot get a new card. He sent me, his grandmother, a Power of Attorney to help get the card. I have tried three times to call them and the first time after 50 minutes, I hung up. The second time I called I finally gave up after holding for an hour and 20 minutes. As I am writing this review I have been holding on my cell phone for exactly 2 hours. I called at 11:29 and it is now 1:29. I have their address so I guess now my only option is to send them my Power of Attorney return receipt requested explaining the situation.

After using MoneyPak several times to add money to my card with no problems, I tried on 4/05/17 to add Pak that was purchased by a friend. I was asked for a copy of my ID for the first time. Once I did this, was told I would hear from them in 2 working days. As of today 4/10/17, I have heard nothing and do not have access to my money. Very unhappy with this service.

A company issued a refund to my card, Green Dot flagged this and blocked my card until I could prove that refund was mine. Then when I ask for a supervisor I'm told they will call me back. I don't understand how a company can do this.

I was contacted by a very nice green dot representative and was told my case has been cleared. It was hard to get a representative using the number on the back of the Walmart money card and using green dots automated system but seems like once you get a live operator they are very nice and helpful. I would use them again and have to change my star rating to a solid four.

I was contacted with regards to my concern. Everything was resolved to my satisfaction. Thank you.

Do not use them. They are unwilling to help you, they put you on hold and give you the runaround and the people who are helping you you can't understand. Never use them. They don't want to help you with your problem. You have to spend hours on the phone.

Am not the type to leave bad review but I had to with this stupid company. I called and check my balance and it was $10.50. Then when I went to order something on eBay for $6 dollars there was not enough money on my card. And I haven't bought anything that whole day. When I called Green Dot to check my balance again I only had $1.15 left... WTF. Where did the rest of my money went. Scammers. Never again would I have anything to do with this stupid company.

I have a Green Dot card and I'm very disappointed in them. I realize that there was a transaction on my account that wasn't supposed to be there. I called them right away and they cancelled my card and said that the money would be on my card whenever I receive my new one. Once I got it I realize that the money was taken so I called them and they told me that there was nothing they could do about it and gave me this number and hung up on me. Every time I try to get a hold of customer service all I do is get hung up on it. I think it's very unprofessional especially when you're trusting somebody with your money. Especially after doing research and go into a scam website and finding out that there is any reviews on the company or anything in the companies out of China so they really did just get my money and wonder how they got my information. I wish something could be done. This is just absolutely ridiculous.

Got a Green Dot card as a gift and it wants a lot of information that I don't want to give, like identity theft amount. I wanted to talk to a representative to determine what I need to do since there's contradictory information in the terms, but I can't talk to anyone without registering my card. Of course, I can't register my card without giving the information, so the only way I can find out how to NOT give the info is to give it.

I recently got a Green Dot prepaid card (Visa) and I've been enjoying it and waited for my personalized card to come in the mail so I can make an online account but once I got it and entered all the needed information it tells me that my information is (see image, I didn't include my info in the screenshot for obvious reasons). I called (04/03/17) to ask about this and they said they would have someone from the tech department or something email me the next day. I called again the day after to check and they said it should come at the end of the day but I didn't receive anything. I called again today and got put on hold several times and the last time I got put on hold, a survey came up and they never got back to me. I'm pretty sure they hung up. I waited 15 minutes more but nothing. I tried calling again but it keeps going to the robot teller and I can't get to a person anymore.

I recently used an ATM machine to withdraw money from MY prepaid card and accidentally forgot the card in the machine. A bank employee had contacted customer support to verify that the card belonged to me and since has blocked me from accessing my card completely. I have called customer service and only get an automated voice recording. Not once have I spoke with an actual human to resolve my issue. How am I supposed to send documentation to unblock my card when I don't even know what document I am supposed to send. I now see why there are so many complaints against your completely ** horrible and lackluster company. Steve Harvey should detach his name from this company ASAP!

Purchased a Green Dot card and loaded a significant amount of money on it. Got it home to register the card, it was giving me an invalid error code. Finally got someone from Green Dot to call me after using FB messenger and they issued me a refund check. Had to wait a week for my refund from Green Dot. Got the check, tried to deposit it to my new Green Dot card that was issued to me, it wouldn't go thru. Rejected.

I found an email address this morning and received a call within 10 minutes. She said my refund check had been mailed. I should have rcv'd it before my move. but did not and it may have been delayed by forwarding. I will give it another week. She said if I don't receive it by, then that they will issue another check. I also received a call from a gentleman after this post. My complaint was not being able to talk to a human. THANK YOU for my peace of mind!

I Have Been With Green Dot for over three years. I used the card for my gas money for work, gas money and my phone service. The other day I logged in to check my balance but was blocked. I have zero access to my account, card or funds that was almost 300 dollars. I need money for gas to work but can't because locked. I have tried numerous times to contact Green Dot without success. Tried contacting visa they directed me back to Green Dot who says I am banned from their services with no explanation. Basically they stole 300 dollars from me.

I was a Green Dot customer. I paid a reload fee every time I put money on their prepaid card. The security of those cards was terrible. I had to replace the card two or three times because the card numbers were always being hacked and I had unauthorized charges every time. This time I found a check that had not been deposited. I did exactly what I always did with checks: signed the back, took a pic of front and back, wrote "void" on the front of the check and tore it up when completed once I sent it via my iPhone.

I've been banking with Green Dot for almost two years now and have had no issues. Today my rent was due and I find out that my account was frozen. I waited on hold for over three hours to resolve this issue. Every time I call I get an automated system that tells me I need to send documents to unfreeze my account. They don't provide me with what documents to send and won't allow me to speak with a human being. All my money is on that account. I have bills to pay. This is my hard earned money that's being kept from me because of a flaw in your system!!!

I've used Green Dot for over a year. Aside from the fees, I never had a problem until now. They literally lost a deposit for $150. Just said it never happened. I call every few days for help, or an update, & nothing. It was a refund from a doctors office. I have proof & still, no resolution. Where's my money?

I used my previous credit card to make a purchase. I closed that account and got a Green Dot card. I went to the store I made the original purchase and I returned an item. The lady at the store said she could issue a refund to my new card, no problem. So she issued a refund, and I was supposed to have the funds on Wednesday.

When I sent in my dispute 3 weeks ago no one called me back. Finally I called last Wednesday especially because I emailed them the paperwork. They told me my dispute was approved and should be posted soon. Called back and they said there is nothing done so far. I thank god that the conversation was recorded cause Come Monday that video is going to every news station in the United States because it's Wrong. Worst part of all they broke their rules and never called me back in three days. I never even used any of my money. It got stolen. They don't want to pull up cameras of me buying it to see a different person using it. Don't trust this company. Nothing but a scam. I believe these false charges were made up so they have free money. I don't want to get legal involved but I will if I have to. This isn't right for anyone to go through. We work hard for our money. Will keep you guys posted.

Three days ago I wake up to charges on my account I did not make. This has been the third time in the last seven months I've need this issue. They canceled my card, give me a new one. Now they do the same thing this time too. The first time I was not even told they were doing so. I've never received any forms or updates about any of the findings. The new situation they have cleared that it was not me cause the charge were made in another state and the merchants said that released the funds. But Green Dot has not give my money. This has left me with five dollars and dying from starvation cause I live far from everything and nothing in my house to eat. They have told me I have to wait ten days when I have so many bills to pay including my power which went out today due to non-payment.

Green Dot is the worst card you can have. I went to an ATM at a local Walgreen's to make a transaction but the money would not come out. I tried to make 3 different transactions not knowing that the money was taken out of my green dot card but not dispensed from the ATM. So when I get home I notice and call green dot right away. Was told I have to wait until the charges posted to file a dispute which took about a week. When they finally did I called back, did the whole process just to have to wait two weeks to tell me the dispute has been denied. How in the hell are you not going to give me my money knowing the ATM did not release the funds?

Very disappointed. I've only had my card for a few months and this happens. Two weeks ago I log in on my account and notice around $1200 has been stolen by some merchants in China! I have NEVER done business with any international companies and so I disputed these transactions with Green Dot. I wait 2 weeks for them to review the claim (with no temporary credit on my account) and then they DENY my dispute, saying that it was denied because my account was "new". What the heck!? All of these months I've been trying to save up to finally purchase a car and then my money gets stolen; and then, even worse, Green Dot does nothing to help me. I called them today and talked to a supervisor to explain my situation, and to explain that I had not even logged into my account to check my balance until AFTER the money was stolen and that it was unfair that I was being hurt because I was a new customer.

I have been using Green Dot's services for over five years. Not and never had any major issues. Everything about the debit card service is super simple. I also find the app for Android phones simple. It definitely makes tracking my purchases easier to manage. I recommend Green Dot services to my friends and family.

I've been with Green Dot for over a year, with no problems. But, Friday, my VA Benefits didn't deposit on Friday. I waited all weekend, so sure it would be there today. Nope. VA released payments on March 21st. Where is my direct deposit? Customer service is no help at all. Firstly, I can't understand half of what they're saying because of such a thick accent. Secondly, I was on hold 29:33 the first time and 26:18 the second time. ALL I want to know is where is my money?

I have had my Green Dot card for 2 1/2 years and never had an issue until Feb. 28, 2017. My Federal Tax return was deposited into this account on Feb. 22, 2017 and on Feb. 28, 2017 someone in Tepic, Mexico went on a shopping spree spending a total of $909.48 leaving me with $5.35. I contacted Green Dot on 02/28/17 at 7:48 pm CST and told them my card was being used in Mexico and I was in the state of MS where I live and I had just used my card earlier on this day at my job. The customer service rep told me there was basically nothing I could do but wait until the transactions came out of the pending status!!! I WAS FURIOUS!!! So I printed the screen prints because something did not sound correct to me!

I've been using my Green Dot Card for the better part of a year now, and up until today I have had no complaints. However, yesterday I reloaded 65 dollars into my account bringing my total to 51.99 due to fees and such. Today I reloaded 20 dollars on my card, but the first time I tried there was an error and the transaction had to be canceled. I re-did the amount and it went through. Unfortunately it's been an hour and it has yet to go on my card. The balance is still saying the same amount. I have bills to pay and this is going to get me a late fee. I don't want to be out 20 bucks because of a glitch!

I bought a card and filled it with money for my daughter to use on an out-of-state trip the next day. After registering it, I had a message stating the card was "ready to use." The next day I got a message stating they "had identified fraudulent activity on my card" even though IT HAD NOT LEFT MY WALLET. They blocked the card and MY funds until I sent a copy of my state issued photo ID and that, even after receiving the ID, they would take 2 business days to review it. There is no law that requires this! This is highway robbery and identity theft. Needless to say, my daughter had to leave without money to use on her trip.

So yesterday my tax refund was deposited to my Green Dot card, and I used it at Home Depot successfully, then went to use it at an ATM. Said it was declined so I call Green Dot (which I can't get any manager on the phone). I found out they blocked my card saying "suspicious activity" though I've been using it just fine and about 3 or 4 months. So I send in my ID and then someone calls me and says they won't accept it and they would hold my money until I submit more documents. I argued with the guy that called and even verified the three previous transactions and they still won't release MY money. The guy said they can hold it till I send in more documents.

On March 11 I file a dispute about 2. 996.00 unauthorized use on my card so they was suppose to cancel my card and send new card. It's 13 days later with no card with money in my account. Call the 1866 number. All they can send me one in 7 days. Where is the card from the 11th?

I have never had a good experience with the customer service at all. I made a charge which went onto my card immediately. I canceled this order within an hour and when I checked my Green Dot account the charge was still on there. I called and was told by their customer service agent that they could not refund my money until the last day of the month. I argued and she kept repeating herself. I had to wait three weeks for a refund for an order canceled right after I placed it.

I have put $20.00 on card twice. The first time out of $20.00 my available funds was $11.05. Now put $20.00 more only have $7.10 available so saying account is overdrawn. So out of $40.00, I get 18.15. This is highway robbery. When it was told to me there was only a monthly charge of $7.95 not a refill amount with them also to reload every time. Also did not ask for a VIP card. Can't afford the Fee's that has accrued when on a fixed income and surely not have my monthly check on card wouldn't be able to pay no bills. The card would eat all my funds. Thank you but NO THANKS!!!

My card got stolen and the person who stole it used it. I had to call and cancel the card and reorder a new one for the fee which I was okay with except for the fact that I never received my card with my $90 that I still had left over on it and there's no way of knowing where it went and since I don't have the card number I can't even log in to order another one. It's very frustrating not being able to talk to a live person. I have gotten nowhere.

So I had my tax return sent to my husband's account but since my name's not on it. His Green Dot rejected it and said they sent it back... The IRS don't have it. It's been since Feb 23rd... Why wouldn't Green Dot notify him that it was rejected in the first place? They are full of **. I'm mad as hell. I have 2 kids and now I don't know what I'm going to do. This is fraud.

I have purchased 4 Green Dot debit cards, put 500 dollars in the each which is totaled up to 2000 dollars and when I tried to register it said "card has been registered". When I try to report it stolen nothing or no one can help. I call the number in the back of the card same thing useless. I just want someone to help me with this. After this I JUST WANT EVERYONE TO KNOW NEVER BUY THIS CARD. Unless you wanna give your money for free.

Charges a lot and not what you put in is your balance. I bought a card today and I wanted to purchase something online and I couldn't since they took away $9.95 and my remaining balance is $13.05. That's a total ripped off from this company. Also they're asking for a social security. If it was a well known bank I would do it but a prepaid debit card that's so wrong.

I try to register my brand new card and it tells me that it is already registered. I try to call and I cannot speak to anyone with a social security number, which I never entered or gave to anyone. Talking to a human is impossible. I thought this card would be a great alternative, now I am not so sure. I have money on a card that now I have no access to. And I can't get any help!

I have been with Green Dot for almost a year with no complaints. Recently I received a new card in the mail... I wasn't sure why but I thought maybe it was something that Green Dot does or that the new card was a solution to me being unable to reload my card at any store. Once I activated my card I tossed the old one in the trash thinking it would be no good anymore. When I finally got around to making an ATM withdrawal it said insufficient funds. I had $0 in my account. Come to find out the new card wasn't associated with my old account so the card I threw away was found and used and someone had went on a full blown shopping spree. I lost over $2000!!!! How does Green Dot even allow such transactions to occur especially when it's not equivalent to my spending habit???! Why didn't they lock the card and contact me?? So 3 going on 4 days later I still don't have my money back. I'm so disappointed.

I used my card to make an online purchase a few weeks ago. I never received the goods, but they still charged my account. I tried to resolve this issue first with the merchant. Got the runaround, had no luck, so I called Green Dot to dispute the charge. For the first 15 minutes of the phone call they tried telling me that I can't dispute the charge because it was "authorized". Like um yea, I just said I used the card but got no goods! This is a totally valid reason to dispute a transaction, as I do not want this crooked company just stealing my money! The useless agent continued to tell me the same lines in circles until I finally got a little heated and now it's under dispute. But he still told me not to expect anything since the transaction is authorized. Shake my head. If this is what you think proper banking customer service is, I'm happy to take my business elsewhere! Disgusting!

First of all a merchant charged my card $30 as a hold. Then it disappeared but the 30 dollars never credited back.. Poor security I guess.. 2nd thing is anytime I call customer service they speak poor English.. can't understand me and I definitely can't understand them.. Put a damn call center in the United States for US customers.. So I'm out 30 bucks because the Pakistan guy had no idea what I was trying to explain..

I got my tax refund put onto my Green Dot card last month. Had no issue until I logged onto my account and saw 3 transactions that were not from me. As soon as I noticed it I contacted them. The lady I spoke to helped me with my dispute told me I needed to email my dispute also so I did that day and even got a confirmation from them saying they got it. It's been a week later and called because my money is still not back into my account.

I have had Green Dot a year... and this is the first year I get my taxes. Well unfortunately it was stolen off my card from the person who supposedly did my taxes. This lady stole my PIN number and all. I called Green Dot and did a dispute for them within two days of this happening. I was told to contact IRS and local authorities which was done. She was taken to jail. To make a long story short I disputed all these miraculous transactions this person made and GREEN DOT BASICALLY SAID SCREW ME. Because most of those transactions were PIN based (hence she has been around me enough to know the PIN number). So now I'm screwed out of $3800 bucks because Green Dot refuses to give me my money back. At this point I'm working with a lawyer and more. I have recorded all phone calls with them as well. But Green Dot you will NEVER EVER GET MY SERVICE AGAIN.

After filing complaints with the BBB and filing a report with the police my money was given back to me. I'm very happy I got my money back but still disappointed that it was such a difficult process.

I purchased the Green Dot prepaid card at Walmart. Activated it and attempted to use on ebay. Denied, denied, denied. Suppose to be a VISA backed card. Green Dot though subtracted their monthly charge of 7.95. This apparently has been a problem with Green Dot and Walmart is selling them currently. 2017.

I my Green Dot! They are pretty much perfect if you really want my opinion. I have more money in my account because I'm not charged fees every which way I turn! So convenient, I just signed up for direct deposit and there is no charge over a certain amount, which I knew I would be depositing that much or more, so it was a win win for me! I tell everyone how much I love my Greendot! I would recommend them over conventional banking anyday!

I received a card in the mail after receiving numerous emails telling me the card was on the way. I did not order this card, yet it arrived today. I do not want the card. I called up customer service and was put on hold for 45 minutes. I foolishly hung up, called back and was put on hold for... you guessed it another 45 minutes. Finally someone came on, a supervisor who closed the account for me and flagged my information so that no other accounts can be opened with my information. I was originally leaving one star because the customer service truly stinks, but now that my issue is resolved I increased it to two stars. I would really say 2.5 stars only because at 3 stars I am "satisfied" and believe me, I am far from satisfied overall. The lady that helped me deserves five stars, but overall stink-o-rama.

My refund was deposit on March 7, 2017. It was on my card March 8, 2017. Everything was fine. I go to pay my light bill and gas bill. My card was decline. So I called the card. It say it's block and they will unblock it when I send in my photo ID. So now I am even more upset because in the middle of talking to them my lights get disconnected. IRS already sent the money. Held my refund from January 18 until March 7, 2017.

I am native American in. They block my card. When I went to upload the documents it will not accept him. I've been trying to get ahold of anyone, no one is open. I am really upset. I suggest no one to purchase this card. They are precious on native American.

I'm locked out of my online account and every time I receive a temporary one time password to get in it says it's been used upon my entering it. This is nuts and I can not reach anyone about the issue. I can't even look at my account to see if someone has been using it. Soon my tax refund will be loaded and I'm worried it will be stolen.

I have had a partial amount of my refund placed on a Green Dot Prepaid card for the last few years. Last year there was a very long delay and issue with getting the funds released on my account and the same for this year. Only last year I could speak with customer service, this year I cannot. I have filed several 'cases' with them via email and was told to initiate a 'chat' with them and chat is conveniently closed. The IRS says my numbers may be transposed in the system but the bank can use my SSN and place into the correct account or reject it to the IRS.

A PayPal transfer of $300 dollars in Peter **'s Green Dot account did not appear as being deposited in his transaction history. Last Sunday Peter and I spoke to Dale at Green Dot about it. Dale admitted Green Dot had made a mistake and put a credit of 50 dollars back on Peter's account and PROMISED that a technical person would be calling back Peter the following Monday to reimburse the remaining $275. No one called us on Monday. So Peter called Green Dot back. That person said someone would call us on Tuesday. No one called, again! So now we are on the phone right now getting stonewalled by yet another Green Dot representative. Meanwhile we have no money to eat or buy gas with, let alone pay bills. Green Dot is stealing from us while we go hungry, quite literally. Please God Help us.

When I try to log in on the Green Dot App it says my account is closed. I have tried calling customer service, but talking to a human is impossible. I thought this card would be a great alternative, now I am not so sure. I have money on a card that Green Dot closed the account for no apparent reason.

I bought a Green Dot prepaid card on the 25 of February so I didn't have to use my bank card. I paid for a hotel room at the beach but when I got down there I decided to pay in cash so they refunded my money back to the card the same day. Here it is March the 7 and green dot won't release my money till the ninth of March. I will never buy another green dot prepaid card ever. They will take your money and there is nothing you can do about it. If you ever get a green dot prepaid card when you load it spend every thing quick. I had the worst experience with green dot prepaid card. It is best to get Netspend. You will be a lot happier.

On March 5, I had all of the money stolen from my account and I was left with no money. I reported the card stolen like I was supposed to then I tried several times to call customer service and I was given the runaround. I can't access any money that's deposited into my account until I receive the card. And then it's supposed to take up to 7 business days to receive the card. I was told the 15th. That's 9 days away!!! How am I supposed to take care of my kids with no money until then??? The customer service representatives don't care at all. They're useless. Absolutely useless and the chat option was closed for like the entire weekend including Monday. I got really upset because I couldn't talk to anyone and get some answers. So I'm broke until March 15th. Green Dot needs to fix their Customer service support area ASAP. Otherwise I'm taking my business elsewhere.

Wait times when calling customer service waaayy too long, so-called "customer service specialists" offer no real resolutions! I was transferring money to a friend and the code they sent her was not working. No matter how many times they tried, they told me I was the only one who could cancel it, which I was unable to because my transaction history has been unavailable! So basically they opened a "case" to get this matter taken care of. Meanwhile, I have 400 dollars in limbo. Never ever again, as soon I get my money back I am canceling my card.

Why would anyone put themselves thru this much pain and suffering. I am seriously hearing impaired and due to cross country travels I got a Walmart debit card. BIG MISTAKE. Within 2 weeks of using it I had checked out of 2 hotels (I know because I travel all the time). The hotels did not put a hold on any money. Why would they (I went to the top with both reputable hotels and I know it wasn't them as what would they be afraid I was going to come back and steal ice)? I am old and have never ever had a hold put on anything after you check out so I have to go back to the saying.. "If it makes no sense then it probably is a lie" and everything they tell me when I call has been lies.

I get paid every 2 weeks and my paycheck gets deposited on Wednesdays. Well I have not received my paycheck from March 1, 2017. I have called Green Dot Friday, Saturday and I will be calling today. I printed out my transaction history and deposit history and it shows nowhere where my paycheck was deposited. I am a single mother that needs her paycheck. All Green Dot can say is they see it in my account. My balance doesn't even show a deposit.

My tax money was sent to Green Dot Bank and was deposited in an account that didn't belong to me. They were supposed to deny the check but still took, I need to speak to someone that can send my check back to IRS.

I had received my tax refund on Green Dot prepaid debit card on 2/23/2017 and I bought me a car and after I bought my car tried to get my kids something to eat. First time it declined. I then I tried it again and it declined and kept trying to use my card and it kept on declining it so I called customer service and they said they had blocked my card (for no reason) and I don't see why they can't unblock my card if I can tell them all of my information and I have not ever reported my card lost or stolen so why can't they unblock my card if I have not called and reported my card lost or stolen.

I went to Titan Tax to file my tax return and they gave me a Green Dot card to have my refund deposited. My refund was hit my account on February 23rd. I misplaced my original card. Reported it lost and a second card was mail to me. Upon activating the NEW card I get a error message saying a "security hold" was placed on my account and I needed to "submit documents" (picture of ID) and in 48 hours I'd have the hold removed. 48 hours later I check my account and I get a second error message of telling me the documents are not legible and I would need to resubmit them and wait another 48 hours.

I loaded my card with (thankfully only) $50 today. I went to your site to make sure it loaded. IT HAD. Then I went to InnoGames to make a purchase. They declined, for the first time, because you were "holding funds until March 7th" - which happens to be when your monthly fee comes due. I ALREADY have your fee IN MY ACCOUNT. You are the ** ALTERNATIVE OUT THERE. I WANT A COMPLETE REFUND.

No good. Rude employees. Didn't give me the information that I ask for. Calling me a liar and always cutting me off when I try to explain that I'm not seeing the transaction that I made these past few days. Wanted to cancel my card but didn't do it till they charge me the fee! Just be careful with these prepaid cards.

Could not reach a live agent to let them know about my cards that I purchased were already activated and I could not activate them. I purchase 4 with 500.00 on them from my debit card, I will be contacting a lawyer.

I have had a Green Dot bank card for about 3 years. I had to cancel my card due to someone accessing my account. The problem is I still have $1,129 in my account and no way to access it. I can not get anyone on the phone and the automated system will not recognize my account number or social security number says It's invalid information. This is not true because I can access it via the online portal and it has my account balance and account number clearly on it! I have tried every way possible to speak to someone on the telephone to get help ordering a new card but without recognizing my card number it just hangs up on me. This has been going on for months. I have no way to access my money or order a new card. This is obviously a very shady organization if they refuse to speak to their clients. I would suggest not to do business with them. I might just fly out to California and teach them some common courtesy.

I've had Green Dot for over a year. I just switched my direct deposit to my Green Dot card. Somehow my balance is negative. I go online to check history and only 4 transactions showed up. Today I check it and only two transactions are showing and I'm even further in the negative. I have receipts proving I should have a positive balance. Absolutely absurd. You can't overdraft with a Green Dot card from an ATM. Something here is fishy and I am not going to pay for it. Already on hold with customer service for an hour. Now my paycheck is going to hit and it'll end up paying the money for their mistake until it is fixed.

I purchased 2 cards for my employees but then after trying to use them the first time, they were blocked with no warning and customer service is now blocked after following the instructions online. I still do have access to my money. They have kept over 200.00 of my money. This is scam. Please stay away from these cards. It's been over two weeks now and I've followed all online directions. Still cannot talk to a person and I still do have access to my own money. This feels like a scam. Buyer beware. I will have to file a complaint with the BBB to hopefully get my money back. I hope everyone reads this to avoid the loss I have encountered.

I've been using my card for months. I have my paycheck from my job direct deposited on my card every week and have never had a problem in the past. I recently had my tax return deposited onto the card and they blocked my card. I've called at least 5 times a day and have waited at least an hour each time. Last time I was on hold for almost 2 hrs and finally someone answered only for them to not be able to help me and couldn't give me a name or number to call for help and no reason on why my card got blocked. I still have more money being deposited to the card. My rent is late facing eviction, my car payment is late, my water is getting shut off this week and I have 3 children. I am very unhappy with my service and extremely PISSED OFF!!! I want my money now! I will never refer a friend to this company and I have also talked to an attorney to file a lawsuit against them.

Earlier I wrote a complaint on Green Dot concerning problems I had with their website and phone service. This morning I got a phone call from them with an apology for my experience that I had. The problem has been resolved and I am satisfied. Green Dot is back on my good product providers now. Apology is accepted.

I was given this card by my tax preparer for my taxes. The original card was misplaced so I used the automated service to cancel it and order another, however I got my new one in the mail and all Hell started. When I try to Activate or register this card it shows INVALID CARD. Now I need this fixed cause my taxes are being loaded on here. I call and there is no option to speak to a live representative. However I had to say I was disputing a charge after that they say "hold on. A live representative will answer you call shortly." I waited over 4 HOURS and hung up. It continued to say "please hold. We have a high call volume. We will be with you shortly." I got my husband's phone and called from his number and I had both phones calling this company and never answered.

I received my income tax check on today and I have not been able to reach a representative to figure out why I do not have access to my funds. When I contact the automated system, they say I have multiple cards with the company so I'm assuming that the card I do have physical access to is not the one link to the account with the funds in it. All I am trying to see is if I can transfer or add the card I have in my possession to the account so I can start using my money. The card in my possession is also linked with my same name, address and social security number. I have several bills that are due on today and tomorrow and I am trying to reach a resolution or at least a representative by the end of the business day.

I sent the following transaction dispute to Green Dot Corp on 2/18/2017. Self-explanatory. "The card was purchased at Walmart, Lecanto, FL, in September 2016 for $50.00. It was first used on 01/28/2016 at T.J. Maxx at Dulles Town Center, Dulles, VA, and the only amount on it was $7.50. The card was not used by anyone between the time of purchase and first use. I do not believe it was out of my possession during the entire period. Is there any way you can determine where the missing money went?" They sent an automated response saying they would reply in 1 working day. They have not yet responded.

Green Dot is incompetent. I was logging into my account checking for upcoming deposit just to find pop up on my account that read "Due to you reporting your card lost stolen we have put 1 day suspend on your account". I called to see if this was an error because I never called to report my card as lost stolen and when I logged on full website didn't get the pop up only got it on the mobile site.

I am very pleased with my Green Dot card. I now have my paycheck direct deposited onto it every week. I use to get paid on Fridays. Now I get my check direct deposited two days faster on Wednesdays. I really like my Green Dot card.

I have tried to call Green Dot corporation because I am locked out of my account. I can't get through to anyone using the new number and I'm due to have my taxes to come on this card Thursday. What should I do?

I purchased a Wal-Mart Visa gift card for travelling, and I completely regret it. The Green Dot customer service has been horrible. I just want a copy of my statement for the month of September 2016. The employees can see the transaction history but refuse to provide it to me. The cardholder agreement clearly says that the transaction history will be provided upon request; however, they keep giving me excuses. "We can't print it. We can't screenshot. We can't copy, paste, and email." Really? Horrible company. I couldn't even use the gift card half the time, and I want to verify that there are no errors. I'm sure that's why they don't want me to have a copy of my transaction history. They're too worried I'll find an error and ask for my money back. Crooks.

My card had two transactions without me using the card. It was with me at work. I reported lost or stolen and tried to click on disputed transactions but it said to print it out which I can't do because I have no printer. I called 3 different numbers and everyone took me to same program and with my card shut off I can't access the automated service! Now I have to wait up to 7 business days to get my only $ and no way to disputed the 2 transactions I didn't make.

The direct deposits says I'll be paid 2 days early but I have now been waiting on funds since last week and they've been released from the other financial institution. I'm starting to believe I should go with Netspend.

I've used Green Dot as a secondary card for years. I finally decided to use this as my primary card after getting a new job and setting up direct deposit. I called Green Dot a few days before payday because I feared that I lost my debit card. My intention was to speak with an agent to discuss my options; Maybe overnighting a card if necessary or transferring funds. Instead of an agent I got an automated system to report lost or stolen card so I hung up.

After almost 2 months, my money was returned to my account. Once this post was made, the process was handled quickly and professionally. I would update my original review with this information: Green Dot was prompt once I was finally able to get through the mess of the normal customer service line! That system DOES NOT work for problems that are a-typical. Courtney, who reached out to me because of this post, is awesome!

Hi. I am writing regarding my Green Dot card. I had called to dispute a charge, and was never told, the card would be cancelled. So, last Friday I put 100.00 on it at a CVS. And when my son tried to use it for Greyhound, it declined. When I called, I got transferred few times, had to keep telling them the story re my card, and it was very annoying! They said they would send new card, with the money on it,. Got a new card yesterday or day before, called today to activate it, and I was told they cancelled that card too!!! I told them never again would I use Green Dot or refer them too!!! I was so mad. But after I told the representative I was mad about all this, she said "Let me see what I can do." She then was able to reactivate that card and put the refund on it. Thank goodness!!! But I still have to wait for a 37.50 refund though, but at least she was able to reactivate that card!

I read up on Green Dot services prior to getting a card through them. I thought it would be easier to purchase things online and pay a few bills through mobile with this card instead of going through my bank. It is a convenient thing to have, I am not denying them of that. I am highly upset that every single time I try to deposit my check through their mobile deposit, my checks get declined. EVERY SINGLE TIME. I go to a bank after it being declined only for them to cash it or deposit into my bank account. I finally had my nerve struck today after having yet another check declined through their mobile deposit, so I broke down and called customer service. I HATE customer service through Green Dot. They are friendly humans that are working there but they have absolutely NO IDEA how to resolve my issue.

I set up my account correctly but changed my address within 30 days and they blocked my $128 dollar balance. Then they required I submitted ID verification for access to the account. This takes time because you have to have new state ID with correct address information on the card which is a violation of the Privacy Act because most states require a physical address.

I receive Green Dot thru tax prepare. Decided to change my address and they block the card. I try over and over again to reach a human and continue to receive computer type help. When I did reach a representative. I was inform that I can not be help or speak anyone that can help me; because however they don't deal in that department. Finally I was told to submit my id. I did. And was later told it wasn't good enough. As would say fraud prevention but how is that if the card was never used. Now I'm told to mail it in. I live South Carolina they're located in California. The average mail time on this would be (at the least) 7 business day. But due to winters days and ground traveling it will take at least 2 or 3 weeks. Green Dot does not honor or respect new customers. And does explain their system beforehand. Silly me should have use my own account. Just my luck but it's a first everything!

I was once a long term customers with Green Dot Walmart prepaid money card and unfortunately I lost my card and contacted Green Dot to report someone have taken my card and used all my money off the card and you would not believe that not only did Green Dot did not dispute not one single transaction they instead sent me a $5.76 check. And couple weeks later I received a letter from Green Dot saying that the transactions was valid and denial of the transactions I reported as fraudulent on my account $831.12 to be exactly of my lost card and which they tell you in terms of use clearly you are FDIC insurance coverage.

I was very dissatisfied with this card. I purchased a Green Dot money card at a Dollar Tree today. I loaded $45 on it to buy a rug online. When I went to pay for the rug the payment never got processed because Green Dot charged $7.95 against the card immediately after I bought it. I only loaded enough money for the rug. I did not like how rude the company was when I called them regarding it. They told me I couldn't load anymore money on it also and that I wouldn't be receiving a personalized card in the mail either because they tried saying I did not verify my old addresses. This is bunch of bologna and a rip off! I never got my rug and the $7.95 fee is total bull. It doesn't even explain that you are automatically charged the fee. It let on that it was for unlimited access. I would never recommend this card to anybody! NetSpend is a much better card!

So I purchase a Green Dot prepaid visa card and I lost the card and package it came in as it was unopened. I try to contact Green Dot by telephone and could not speak with an actual person regarding my attempt to seek refund or have a new card sent to me. I sent email yesterday without any response yet. I'm out 100 dollars and very dissatisfied.

I can never retrieve any information off of my online account I never can log into it at all anymore... what good is it if it never works?? I have been trying for several weeks to get information off of my online account and I can't even log in to my account.

I think that the card is great. I haven't only had a couple problems!! My info got stolen twice and The one time I called to get the money back they only gave me 54.92 back and I was owed 97 more dollars!! But other than that I like it!!

I've had horrible customer service from the customer service agents and a supervisor. I called trying to understand why Green Dot was holding my money AFTER it's already been released by the hotel (The hotel authorization hold). The hotel policy states I would have it returned in 3-5 business days. Green Dot not only held but is still holding it HOSTAGE. When I FINALLY spoke with a "supervisor", she was rude, dishonest and a huge disappointment. I'll never recommend Green Dot to anyone!

Overall I have been pleased with the service I receive from my Green Dot card. My only issue is knowing which atms won't charge a fee before I get there. Even some banks charge fees for using their ATM. I like my card for easy purchases online and in stores.

The Green Dot transaction, processing, convenience, and customer service are exceptional! This is a very high level product. I have recommended over and over to friends as an alternative to banking with their Credit Union and Banks. The only bad experience I've had is when I used the card at a Exxon in a neighborhood outside of area and was charged a pre-authorization fee of $91.00 for $11 worth of gas. The Gas station alleges it is not them who initiated the hold, but Green Dot. I contacted Green Dot and they said it is the Gas station.

Everything worked great, when the card works. They will randomly block your card for 2+days without warning or explanation. Then block you from contacting their customer service number. I was at a store, with $200 of merchandise and was rejected, with 1000 dollars on my card. If I can't trust the card will work, then what's the point?

I actually like having this card. It is very convenient. The cash back feature is a nice reward. I use this card for my direct deposit at work. I haven't had any problems with this card. I am able to use the atm to get cash and also use at the store with ease.

Nightmare. Buyer beware. Con artists work there and they have your info!!! Bought this card at Family Dollar. NASCAR Visa, Green Dot, they advertise on cover only $1. Back shows small print your card will be charged same as all the others! I fell for it. Only saw when I got home. Grrr. But then my nightmare really began. Called to register. They never took my info. Said it was fine. I tried to make my flight purchase. Would not take it. OMG???? 4 hours trying every number I could find to get cust. rep. Nothing. Grrr. Next day back to Family Dollar, wanted refund. No refunds. I said I didn't see a sign. They then spent 3 hours trying to recover my 500.00 to no avail. They did get live person but they talk in circles!!!! Three hours.

Is there any way I can reach a live person for customer service???! I'm having problems with my card... Every time I call and try to enter soc sec number and birthday it says it's invalid. Can anyone help me with this issue... It's very frustrating. Please help.

So far I have had good experience with Green Dot. I would recommend it to a friend. Easy to use and load at select stores. It's also easy on the website to track my spending. I have been using Green Dot for 4 or 5 years now. Great security and I trust the card completely. Thank you.

I rented a car from Enterprise. I loaded money on the Green Dot card. I returned the car, Enterprise released the hold from my MC and I paid with Green Dot. I reloaded the card, went to pay a bill and Green said I had -161 balance. It is taking an act of Congress to get my money back on my card. When I get the money back, I will never use Green Dot again. It's hard to understand the customer service reps. There was a language barrier.

I have been with Green Dot for over six years. I like them. They have always helped me, even when my card could have been intercepted. The downside is it is very hard to change anything on the card, alerts, and getting checks two days early like advertised.

I've been trying to access my account online for a couple of months now to no avail. I've used the temporary password that was texted to me, but it says one time password used. I spoke with customer service, but am still locked out of my account.

I enjoy them. Easy to load and use. Great experience here!! Had no issues. Money was always there on time and was always able to access my money and account whenever I wanted to or needed. I would recommend them to everyone I know that could use them in daily life.

I am very happy with this card service. Makes things more convenient specially when doing online purchases or bill pay. The only change I would like to see is the ability to customize my card such as a different color or design. Thank you.

As a gift for my Mom, we bought a gift card for her on Mother's Day. She held on to the card and attempted to use it over the holidays only to find that the card number had been fraudulently stolen and used in California. We reported the card using their transaction dispute form a couple of days after as recommended. However, a month and a half later I still have not received any information about the form. Also, the customer service number only leads to a machine and no additional information is provided for this type of situation.

I receive only child support and tax refunds on my Green Dot only because I don't want to pay to add money to my card. I believe paying the monthly fee is enough. I won't add money to my green dot card until I don't have to pay to use my own money. Please remove this fee asap I would be a more happier customer.

I'm well pleased the service that you guys provide! Anywhere anytime smooth accessible balances. Just fabulous. What up Steve, he's a great spokesperson. The perfect man for the representation. The balance check is the best. Just too simple. I'm amazed at this card. I'll tell everyone to get a Green Dot. It's just best.

Really easy to use and never have had a problem and would recommend to anyone. Only thing I would like is a pink card option for the women. Or the option of personalized cards. Other than that love my Green Dot card. I will always give it five stars and great feedback.

I've never had an issue with my Green Dot, which I use frequently. I would only have one suggestion. It would be nice to be able to send and receive money from the mobile app. I use this feature to pay my hairdresser, babysitter, and many more. It would be great to be able to do it from anywhere, not just at home.

No hassles. Very satisfied. Can check available balance on the app. Transferred money to another card easily through email. I can even get to pay my bills with scheduled dates. I love my Green Dot card and will continue to use it as often as I can.

Have recommended the service to friends and now they're using the service too. They all say the service is easy to use and keep track of their expenses and the experience of customer service is excellent and very helpful and polite.

I have no complaints about Greendot.com. They have a great customer service support. I've been using Greendot.com card for a long time and when there is a problem call greendot.com customer service and they will fix the problem. Thanks Greendot.com...

I love the service. I just wish it had more quirks. It costs a lot of money to withdraw. I have to pay a Green Dot fee plus a normal terminal fee. Shouldn't there be some kind of break? Then I never get cashback rewards on purchases. It should be more rewards for frequent cardholders.

I love the Green Dot card. It's very reliable and I get paid a day before my original pay day and the reload is awesome as well and the reload fee is a reasonable price. The reload amount time is very fast and very useful.

So I got the Green Dot Cash Back Card for Christmas purposes. So then I thought why not use it for my income tax as well so I used the paper with my account number on it (or so I thought). You know that it comes in the mail with on my Tax return. Oh by the way I used Turbo Tax to do my taxes. So I did my return. Entered the numbers that I was suppose to enter. So I am looking at my account online when I notice that my Direct Deposit number is wrong online so I call Green Dot. Only for them to tell me that the number that the card came with is wrong. I should have went online first...

I've been a regular user of a Green Dot card for about 2 years. It's super easy to use. It's super easy to load with funds and it works just like any "regular" Mastercard. I use it for hotels, gas, and anything else I would use a credit card for. You should get one too.

While setting up direct deposit the web site given me a different account number than the app... When I called them about this they had no clue what to do and then transferred me to a machine that gave me the same account number as the app. They still can’t help me and this is my only income!!!

I like using my Green Dot card but I do not like paying that $5 service charge a month for the VIP membership. I have had this card for over a year now and not once have gotten a text message like I'm supposed to with my balance ever. I'm very unhappy about that. I always have to call to get my balance. I wish something could be done about it.

Probably one of the best Prepaid debit card out there right now to get that will help you get back on track, if traditional banks wasn't working out. Highly recommended. If you're looking for another banking system besides a traditional this would be a great option because Green Dot also have a option that allows you to see if you can qualify for a secured Credit card. Perfect way of building your credit back up and not dealing with crazy overdraft fees that Traditional banks would do to you. And you're never really going to get penalized like how traditional bank would if you were to spend over the amount asked. Because if you don't have that same amount in your Green Dot debit card they won't allow you to overdraft. Some banks say they got that overdraft protection but that's how they get you. At least in my experience. Try it out guys. It won't hurt.

I have a pending charge with a lot of money and it's going to take days before I get it back. That's my whole check and I need it asap. It's ridiculous how I can't even talk to a human to resolve this issue. Very pathetic.

Would like more ATMs to use for free but other than that... Very pleased!! Have my paycheck direct deposited every week but all ATMs charge their fee plus yours... It's horrible to pay sometimes. I recommend Green Dot to everyone! I also like the freedom of using it everywhere I go!

This card is a joke. My kids received this card as a gift for Christmas. The fee of 7.95 monthly to have this card is ridiculous, the bank don't even charge you to have an account and not to mention you have to enter personal information just to register a card is really unsatisfactory. I hope no one else sends. GREEN DOT gift card, because I will be returning it to them. GREEN DOT is taking people's money. Even the regular Visa/MasterCards only charge a one time fee of 4.95 when you purchase the card and they don't take money away from you. Those reviews must be written by employers of GREEN DOT, because I do not see anyone giving you 7.95 to have a card, ATM fees are this high and most banks reimburse you your ATM FEES. RUN AWAY FROM GREEN DOT.

I have no complaints at all about Green Dot. They are the best prepaid card company I have ever got to deal with. Rules for the card are clear, no hidden fees, you get free ATM withdrawals, direct deposits always come early and they don't charge you for adding money via direct deposit.

Due to travel lot, it's very important to use online access. On site, online systems, program are easy to use for old like me (79) and secure... Use of card are all over. Just fit in any other banks...

I need to get my password. When I try it says my acct is locked. When I call I can't understand Customer. Fed up with online acct. I should get this done asap being this is the card my taxes come on. I'm disappointed in regards to my online acct.

My experience with Green Dot has been really good so far. Appreciate the quick up to date info when I log-in to my account. I appreciate the security features on my account, as well. My experience with the app on my phone hasn't been the greatest but I am sure I need to read more and learn the best ways to use it.

Every aspect of the Green Dot experience has been great. The number of no-charge ATMs are high and all not too far apart. The VIP monthly waiver conditions are fair and easy to achieve. The app and website are easy to use and not too difficult to find the information you are looking for.

I enjoy flexibility and reliability when using this card. I also like my detailed descriptive transactions. My funds being available in advance. I would definitely recommend this product to all my friends. I'm really happy with the product and user-friendly interface website.

For about 2 months the Green dot app wouldn't allow me to log in so I could view my transactions. I had to rely solely on the text reply *Bal **. Only after contacting Green Dot and being told I didn't have the latest version with no prior guidance from anyone did it finally allow me to log in. Very inconvenient but was resolved. No issues since or before those 2 months - cut monthly fees out altogether or credit me one would be great!

I have had pros and cons to my card. The cons are I no longer receive direct deposit from my current employer which makes it useless and also I do not get my daily text as to my remaining balance to pay bills I have in my life. The pro was not worrying about cashing checks and having a viable way to use my cash. I have considered switching especially after my last place of employment. I am in a new job that does not do direct deposit so I often wonder if Green Dot is worth it. I have also in the past two months not even used the card for ANYTHING.

I don't have a problem with the way I have to load the card or use the card. I have issues with your website. Every time I try to log in the system doesn't recognize my card numbers or log in information. How can I recover my account?

Customer service has always been helpful anytime I have had issues and had to call. My card was compromised once when someone was trying to use it without my approval. I called customer service. They allowed MD to get the funds that were on there, canceled my card and sent me another one.

I have had no issues using Green Dot. I have been very satisfied with Green Dot for the past 4+ years. Any issues or questions that I have had have been handled professionally and efficiently. I usually recommend the Green Dot card to people seeking a reloadable card or direct deposit.

Very bad customer service. Always finding reason to take your money. Will not refer this service to anyone. I was charged monthly fees and I just got the card maintenance fees all these fees to accumulate more of my money. It's as if it's some kind of scam.

I have had ABSOLUTELY no issues with my account! I get my payroll early and can always find my account balance at any time. I love the accuracy of the transactions but I don't like the fact that I am being a total of $5.00 total between Green Dot and the ATM fees!

Everything's great. Thank you. We welcome back MoneyPak as needed. We probably need it some. Stores like Pavilions and Rite-Aid to be commended. Family Dollar etc. for cashier conversion or no card required. Keep it cheap, a day late.

Recently I was told of Policy changes affecting my account while trying to use sunk funds. I've enjoyed a Great relationship with Green Dot. This can continue if you will Report my on time payment history to the Major credit reporting Agencies. Thank You.

I am very pleased with the service from Green Dot. One time when I lost my card, the problem was quickly resolved. Someone found it and used it to withdraw money. But like I said Green Dot quickly took care of it and returned my money. So I was very pleased.

I tried to make an online account but it keeps telling me it's an invalid card. It's a working card. Help!!! I don't want to have to keep calling to check my balance and transactions. I need it fixed as soon as possible. I have one card registered but it won't do the other one. HELP!!!

I have recommended these cards to a few co-workers. Since I was getting paid 2 days earlier than them with the Green Dot card and direct deposit, they wanted a little piece of the action too. I also believe it's a fair price for the month and reload fee is fair. Now for the VIP fee, I will be honest here, I haven't done my research on what benefits you get as being VIP. I know what VIP stands for and I believe that's me, so I gladly but blindly pay that fee to be VIP. Thank you.

I receive regular transfers from PNC bank where my trust fund is held. I have to wait 24 hrs for Green Dot to post it to my account. Additionally, when I have a transfer done on a Friday, I do not see it until Monday. I find it unacceptable. I pay fees and utilize my card on the weekends, why can I not access MY money over a weekend? Why must I wait 24 hours to access MY money transferred instantly from a major banking institution?

I have been with Green Dot a very long time. My only complaint is that I shouldn't have to call every time to get my money release Back on my card every time when the merchant give it back within 24 hours. Everything else I give 5 stars. On loading is very easy and convenient.

My monthly fees have gone up and ATM fees are outrageous. My monthly fees went from like 5.95 I think to like almost 8 dollars now and besides the 2.50 they charge at the ATM you guys add an additional like 3 dollars. It's too much; now that I'm back in my hometown I will most likely be letting you guys go sorry!

I enjoy my card and have had few issues thus far... Hoping to have many more pleasant experiences. I think the user fee should be charged only once monthly, but that is my opinion only. I like that it can be used so many places and has no connection to my bank.

I have lost the visa gift card. I contacted Green Dot Corporation and they asked me to send a receipt by email to verifymydocs@greendotcorp.com. It's been almost 3-4 weeks I have sent the receipt. There is no update from their side and it's getting difficult to get hold of customer service. Horrible experience with Green Dot Corp.

CONFUSED AS TO WHY THIS GREEN DOT DOES NOT PROVIDE OVERDRAFT PROTECTION TO ITS MEMBERS. I'm going to be switching over to NetSpend in a month or two because of the fact that you all do not provide overdraft protection. Thank you.

Well my girlfriend used my card and paid the wrong Comcast account and it's been 2 and a half weeks or more since I called. Then when someone had promised they would get it back in 7 to 10 business days turned out they lied, it was never reported so I called back to see what was going on. They finally put in the dispute but now I have to take time off Work and lose money or forget the 76.26 that paid someone else's bill when mine is 29.99 fyi and the wait for another two weeks to get my money back hopefully. So I will never recommend this card or business to anyone and I will now and forever warn anyone and every away from it. So thank you for wasting my time Green Dot. Truly it's not been a pleasure.

Too much talk asking for birthday is unnecessary. Getting to account balance takes too long. Needs new card design. I have one card that had not been activated that you all can cancel. Please don't cancel ending in **. Everything else is great. :)

I love my Green Dot card. I can't over spend with it. I pay my bills and it helps me save some. I just wish my service fee was less. I can shop in stores or online and I love the customer service.

While I did not care to hear the greeting from Mr. Harvey I did get good service and satisfaction when I spoke with your representative. She was informative and helpful, she seemed to know what the issue was and helped to resolve.

I just have to say for as big as your company seems to be and all the work that I have seen you do...I'm very disappointed in your website ability to get a new password and reestablish online account. Your prompts don't work until I wait on a phone call forever and magically they work...I'm very frustrated with this one thing! Other than that I have learned to manage within the other limitations and will still recommend this card to others.

Having trouble understanding transaction history. Money refill day from employment is due today. But there is only an amount of .02 remaining and I am a VIP member. I was charged twice for card reload last month. Can someone contact me please? Thank you.

I love this card just wish there were more free ATMs. The ATMs on the site still charge a fee. Then trying to get your money back is difficult and time-consuming. Please add ATMs that are truly free. Some that were are no longer. I would rather pay a monthly fee of $5.00 or less for free ATM use.

I tend to overspend and my debit card keep me in budget much much better. If I do not have the funds it is rejected and I do not have to pay a fee. There are also alerts that use that is most helpful.

I'm pleased with my Green Dot card. Customer service is prompt and knowledgeable. Replacement card was fast. Love direct deposit. No more waiting in line to cash or deposit check. Just shop and go. Online access to my account is wonderful.

I am most displeased with this card for the fact that in addition to any bank fees I'm now hit with an additional fee to withdraw money from an ATM. I already direct deposit over $1000 per month to avoid another stupid maintenance fee and still have to swipe this card. Any ATM withdrawals are hit with an unreasonable surcharge.

I have been using Green Dot for years and I am more than happy with this card. I would and have recommended it to people. I find it convenient and even though the price went up on making a deposit to card I guess it is a fact of life and times.

I love that I am not charged any ATM fees when I use my card at US Bank. However, I referred my husband, Edward **, to Green Dot (GD) for his direct deposit and from what I understand the date my card was issued was prior to changes Green Dot made re: various fees, specifically, US Bank. Because when he uses his card at US Bank, he is charged both ATM and Green Dot fees.

I needed a way to get my paycheck without having a bank and the ability to pay bills online etc. I worked for a company that loaded your paycheck on a card similar to Green Dot. So when I switched jobs I needed a new card system. My original card didn't charge a monthly fee as long as you had direct deposit. You could add money to it for a fee or through a specific bank. When I switched jobs I lost some of my hours and had less monthly income. Green Dot charges a monthly fee if your deposits are less than $1000 or you do less than 40 (?) transactions in a monthly period. Sounded reasonable until I started getting less hours, hence less $ deposited.

I have had my card for years now, always satisfied, so much that now I got the secured credit card to help me rebuild my credit. I recommend to everyone. Thank you. I've never had a problem, as soon as I add money it's on immediately.

This has happen to me several times and has cost me money and or embarrassment. I have went to purchase something or make a withdrawal and it says that there is no money in my account. This has happened so many times in fact that I am considering opening a regular checking account. At a time when I need to have access to my money I can not have this happening. This has cost me $375 that I would not have normally spent and is more of a burden than help. Because of this I feel I might to move on.

I feel that your service is fair and offers great customer service. I love not having any fees. I am getting ready to sign up for direct deposit, it seems to be a very easy process. Also the fact that my husband and I can each have a card really is nice. Thank you for offering something that is honest and fair.

Sign up for and create an account for early direct deposits and tax refunds with no hassle. Makes paying bill easy and convenient. This card is accepted in most locations for easy shopping and dining experiences. To reload before a pay day direct deposit visit a local retail and add funds to your card.

I got the card initially from TurboTax for a refund. Then I discovered the ease of use and the no overdrafts and started using it all the time. My only problem is the customer service from India and the people I can't understand and that can't understand me.

I like having my Green Dot card as I don't have to worry with the banks charging me for this, that and the other not to mention their high interest rates. I like the idea of knowing what I have in my Green Dot debit card as I spend only what I have on the card and never have to worry about going overboard as people do with credit cards. Also I keep a close look at my spendings in the computer since I only receive Social Security and Pension.

I like my Green Dot card, it is easy to use. I find that with direct deposit it is faster than most banks. The only complaint that I have is that there is not many free atm's in my area, and loading the card is sometimes difficult.

It's been great having this card. Very convenient. I don't have a bank acct but family/employers can put money directly on it when I need it. I would've given it 5 stars if not for the fact that it takes way too long for refunds to be placed back on it.

Great job. I love the card. I would love to be able to get automatic alerts. I've tried to go online and do it but it will not allow me to. Please help me. I can be reached on the email I provided to you.