Green Dot Prepaid Cards Reviews
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About Green Dot Prepaid Cards
Green Dot Prepaid Cards are a convenient money-management solution for consumers looking for help sticking to their budget. Unlike a traditional credit card, Green Dot’s prepaid cards do not let you use more money than is on the card.
Visit www.greendot.com- No overdraft fees
- Use anywhere that accepts Visa
- Free deposits and retailer withdrawals
- $2,500 card maximum
- Various added fees
Green Dot Prepaid Cards Reviews
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- 4,948,184 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed July 27, 2017
Most of the experience has been good but I have had issues of Green Dot taking service fee a couple of days before it supposed to. I have had an issue with transactions taken out too many times. But all together it been a good experience.
Hello Tania
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 27, 2017
MY experience with the Green Dot card has been a good one. I love using the Card every day. All I can really say is l really like using it to shop online every day or two. PS I encourage you to get one. You'll like using it too.
Hello Michael,
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 27, 2017
Had my husband unemployment sent Direct Deposit. U.E said they sent it Tues. and has cleared on their side and it is now Thursday and nothing in our account. Called and no one knows anything. This is the only money we have. Frustrated.
Hello Joetta,
It was a pleasure speaking with you earlier today. We’re glad that we were able to resolve the concerns that you shared. We value your feedback, and thank you for allowing us the opportunity to make things right. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 27, 2017
I like Green Dot. I only wish it was a more secure card. I haven't had many problems with this card. Only the text app isn't working. I’m a single mom and the extra fees hurt. Also it's a lot to take 10$ from any one on Disability or SSI.
Reviewed July 27, 2017
My grandmother she didn't know any better. Bought me a Green Dot card and loaded $25 on it. The day I registered it I lost $4 to the registration fee. A day later I lost $7 to a monthly charge. I spent a total of $8 of that card before they took the rest in monthly fees because I was SAVING it to use just in case. I'm shutting down my card with $1 left. I will NEVER buy a Green Dot card, and I will make sure no one in my family falls into this trap.
Hi Sierra,
We tried to contact you regarding your concerns with your Green Dot card but haven’t been able to reach you. It is important to us that we speak with you, so that we can work towards a resolve for your account. When you have a free moment, please contact us directly, so that we may assist you further.
We look forward to hearing from you!
Thank you,Green Dot Corporation
Reviewed July 27, 2017
I love Green Dot card. I've never had any problems. I get my money asap when it deposited and that helps me and my 4 children. I have recommended to many friends and it's accepted everywhere. I can have easy access to my money if I need cash and now there are ways to earn a little cash with the spin game. Thank you Green Dot.
Hello Melissa
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 27, 2017
Purchased Green Dot card to help a couple of incarcerated friends and to use solely for JPay and Securepak orders.. Have not had any problems loading or using card. I have no complaints, it really helps with these important issues. Access Securepak and JPay accept the Green Dot card.
Hello Candace
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 26, 2017
I have enjoyed my experience with Green Dot but would like the monthly fee to be lower. I have had problems with the Green Dot app for Android and cannot access info about my cash back status on the website. If there is any way to access cash back status without using the app it should be listed on the website.
Hello Lonnie,
Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 26, 2017
Do not like the Green Dot card taking fees out and needs to let it be known before they do it. Why the charge? I prefer to keep my money instead of them doing the monthly charge. The only time to charge should be loading money only.
Hi Rikkaya,
We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 26, 2017
This card is awesome and getting paid on Wednesday has been very cool. Wish I was in an area that had more free ATM access. Are you going to be issuing a debit card with a chip?? Just wondering since most POS is swipe or chip. I do feel safer with the chip though.
Updated review: Aug. 10, 2017
I Was Contacted And My Issue Was Resolved They Helped Me With My Issue Was A Better Experience.
Original Review: July 26, 2017
I Love using my Green Dot card but will be canceling because of the rising monthly fee. It's ridiculous. By the time I put money on the card and then the fee gets took off. I have to put money right back on it to make a purchase and also pay to put money on the card. It's crazy. I don't put a lot on to get the fee waived and I don't use the direct deposit so its a lose lose situation for me using my green dot card. I'm giving the company more than I am spending. Not right.
Hi Deloris,
It was a pleasure speaking with you earlier today. We’re glad that we were able to resolve the concerns that you shared. We value your feedback, and thank you for allowing us the opportunity to make things right. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you,Green Dot Corporation
Reviewed July 26, 2017
I'm disappointed that as soon as I put money on my card you took off the monthly service fee. I even had to pay $4 to put that money on my card. So by the time I spent $14 I could not pay my bill. I'm very disappointed. Thanks for taking all my money.
Hi Henry,
We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 26, 2017
So far I'm very pleased with my card. I've had no problems with the direct deposit or using it. Wished there was not a monthly fee. Would be nice not to have a fee when loading additional funds. I like the 100 reward opportunity. Overall very satisfied and would recommend this card to family and friends.
Hello Marsha
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 26, 2017
When I originally purchased the card at Walmart, I thought why not take it the extra step and register the card so I can also use it for purchases online and to make a payment. My original intent was to merely use for iphone/itunes purchases. Since I have been a member, this year (2017) I also decided to have my federal and state refund deposited into my Green Dot card. I have been without work and in March of 2017 we (have two kids, 9 and 6) (I am a single father of two) lost our home. So every cent counts. It is so unfair to have to pay for atm withdrawal, the bank fee, as well as the Green dot fee!
Since March you may notice I have used the card for stays at the Marriot, they will charge the initial cost as well what they call an incidental deposit. I have had such a difficult time with those who answer the phone over this. Tying up my funds for absolutely no reason at all is unacceptable except for the fact that I feel the Green dot Bank does it to gain and benefit from customers' money for their gain in and use it for Interest. First it was, "You could win $5000 on Fridays by using your green dot card", now it's $500 on Wednesdays, hundreds of winners every week. Please, loyal customers are the ones who know, because nothing positive comes out of the card's bank except the availability to be able to have the card and use it with our own money.
Hi Marc,
We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 26, 2017
I first reported this incident on July 11, 2017. It is now July 26, 2017, and I still have not received any response plus now you have charged me $7.95 monthly service charge which posted on July 25, 2017, which you will probably take out of my refund so I will not get what is rightfully owed to me.
Reviewed July 25, 2017
I am grateful for my Green Dot card. I am learning the do's and don'ts as with any service. This card has helped me keep a accurate account of my financial responsibilities without overdraft payments for money I don't have. I have been able to use this card for all my personal business and am happy with the service.
Hello Kathleen
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 25, 2017
I have used Green Dot for several years to electronically deposit my Social Security checks. I have been very happy with the card. When will the card be issued with a chip? If you have a dispute about a purchase, why do you issue a new card with a new number? Fraud was not involved so why do you issue a new check? I was issued a Platinum Card and I didn't make a deposit quick enough and now I can't get another Platinum Card. I am an honest retired person and some of your policies treat me like I'm dishonest. After a year or more of problem free interaction you should remove these restrictions from charter card holders who have a proven track record of being responsible. Was this why AARP dropped their endorsement of your card? I will continue to use your card but the changes discussed above would certainly enhance the value and worth of the card.
Hello David
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 25, 2017
I use my Green Dot card for online purchases mostly. Adding money by direct deposit is convenient and I can add more at lots of places around town. Should anyone get my card number, they can only access the small amount of money I keep on it. I had an instance where this happened and Green Dot took care of me very well. I recommend it.
Hello Brittony
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 25, 2017
I have had a horrible experience with Green Dot. I received an email stating that my money transfer was complete however, I had not sent any money. I immediately logged onto my account, and was alarmed to find out that someone had hacked my account and was able to completely process 17 transactions for large amounts of money using the send money feature. I was surprised that green dot had not noticed something was suspicious. One I have NEVER made this type of transaction before, much less 17 transaction within a 24 hour period, totally over $2000.00. I calmly called the number on my card and was advised to file a dispute, which I promptly did. I filed the dispute on the 8th of July, and I waited...
On the 24th of July I called and was totally disrespected by several customer service representatives. I was told there was only one dispute filed and there was only one transaction on that dispute. However, there was a total of three disputes filed. (This was necessary in order to include all of the un-authorized transactions.) I was finally told after three hours of being on the phone that a supervisor would call me back shortly. Then on the 25th I attempted to check my balance hoping the money would be returned, only I found out my account had been closed, without me being contacted first. I called the toll free number again and was told the dispute had been settled but it would take another 4 days before the funds would be released, then another two weeks before a check would be issued and then mailed to me.
It is my understanding that they have 3 days from the time you file a dispute to contact you, if they do not they have to make the amount in question available on the card, then they have 10 days to completely resolve the problem and if they do not you are to receive a full refund amount plus the original question credited... THIS IS NOT THE CASE HERE! SO WHAT IS THE DISPUTE PROCEDURE???
Hi Christopher,
Please accept our apologies for the delay in resolving your concerns. We’d like to have a customer relations specialist follow up with you to determine how we can help. We will contact you through the number that was provided to us by Consumer Affairs. We’ll be in touch shortly!
Thank you,Green Dot Corporation
Reviewed July 25, 2017
Easy to use, accessible. Only thing I don't like is the nearly $10 monthly fee. Can order online without any problems or issues. Pay bills. Enjoy the card. This is all that I have to say at this time. Thank you for your time in reading this.
Hello Alana,
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 25, 2017
I absolutely love Green Dot. It's fast, easy and of course SAFE banking for everyday working people like myself. I've recommended it to my coworkers, friends and family, and they also enjoy Green Dot and its benefits that it has. I'm a Cash Back holder myself and strongly suggest it. Thank you Green Dot!!!
Hello Johnny,
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 25, 2017
One positive is there is no transaction fee, with my other prepaid (OneVanilla) it's $.50/swipe - so incredibly annoying, and the reason I am trying Green Dot. Other cards have cheaper reload fees - AND this monthly maintenance fee is like almost $8 - that's a lot to me! It's definitely going to be a major deciding factor in whether I use this card this month... or ever again, really. Maybe it's just not the right fit for someone who uses cards very sparingly. Honestly, if I only need a card for 2 or 3 transactions... total: maybe, $40 - why pay nearly $10 just to use the card for another month? However, I would easily prefer this card and company if: They'd take $1 off reload fee (at least meet your competitors). Cut the monthly maintenance fee in half, at least, then go the extra mile. Give me every 3rd month free - loyalty appreciation. Bottom line is do better if you plan on keeping poor people like me!
Hi Jessica,
We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 25, 2017
Easy to use, steps of setting up was very helpful. I actually set my card up online and it was ready to use that same day, with fast transactions. Thanks for allowing me to balance my money without have to sign up for an banking account.
Hello Tyeacia
Thank you for providing such valuable feedback. We are pleased to hear that you're taking advantage of our online services. When encourage you to take full advantage of our online services provided to you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 25, 2017
I have no complaints, my experiences have been positive. Would recommend to others. Very user friendly, and convenient. Mobile app is very useful and easy to use. Only suggestion is remove limits on money pak, as sometimes I need to add funds and card or locations not available.
Hello Kurt,
Thank you for providing such valuable feedback. We are pleased to hear that you're taking advantage of our online services. When encourage you to take full advantage of our online services provided to you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 25, 2017
Despite reading all of the negative reviews, I called Green Dot to get a routing and account number for direct deposit of my social security check. They reel you in with the 2 days early deposit promise. Social Security sent the money to the routing & account number given but it was the wrong account number - so guess what? NO MONEY!!! It went into one of THEIR BOGUS ACCOUNTS and when I called you get some dumb ass foreigner who acts like they dont know what's going on.
I have contacted an attorney who specializes in class-action lawsuits as this is outright THEFT!!! Now I am a terminally ill woman whose only income is social security and now GREEN DOT HAS STOLEN MY MONEY. They are not interested in investigating it. BEWARE - DO NOT OPEN AN ACCOUNT WITH GREEN DOT AND DO NOT DO BUSINESS WITH GREEN DOT! I wish I would have listened to my gut after reading all of the thousands of negative reviews!!
Reviewed July 24, 2017
Green dot customer service has always been quick and easy. The only issue I had that was not to my liking is when I received a check from Green dot and because it was less than $2.00 I wasn't able to cash it. Why couldn't Green dot just transfer it to my new card? Other than that I've been happy with my Green dot card.
Hello Wendy,
Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 24, 2017
I find the card very easy to use anywhere I go. Don't have to worry about carrying a lot of cash on hand when I go out. Just load the card and go. Highly recommended!!! I tell all my friends about the card and why I like using it. It is also very convenient and prefer it when traveling.
Hello Melissa,
Thank you for providing such valuable feedback. Don't forget to visit www.attheregister.com for all your reload needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 24, 2017
I am very disappointed with not be able to deposit money on my card from Lyft and Uber, I am transferring the money because I need it, and your bank rejects in causing me to have to wait to 2 to 3 days, but I need this money for food and gas money to continue to work on a daily basis. I have order a NetSpend card. I will see if I have a better experience with them.
Hi Angela,
We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 24, 2017
When I try to load my card, this is now 3 days of trying at the last step the website says, "Error. Please try again later. System down." There is nobody to call, cannot talk to a real person. I cannot get a refund until I load my card, cannot load my card. Will never use them again!
Reviewed July 24, 2017
Would be great if the app actually let you deposit checks through it the way it's supposed to. Have tried several times, even updated the app but to no avail. Have looked around online for any support with it but have yet to of found anything. The ability to deposit checks through the app is what attracted me to this card.
Hi Antonio,
We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 24, 2017
I've never had a problem with Green Dot cards. They are even easy to set-up with Direct Deposit. Paypal acceptable and everything. Reloading Green Dot cards is easily the easiest of all reloadable cards to add money onto. They are accepted everywhere!!
Hello Misty
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 24, 2017
I really like Green Dot and the convenience that I have being with this company. Satisfied customer. The only reason why I did give a 5 Star is because I have to go cross town to find Atm to withdraw my account.
Hello Saquara
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 23, 2017
Thank you for extend my credit when no one else would. Thank you Green Dot for your generosity to me rebuilding my credit. God bless your company. It has been a great card to use and to get cash advance from. I also love the MoneyPak to add money to the card.
Hello Loraine,
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 23, 2017
I had to go through so much to get the service. I had to buy the card, add money to the card, pay a monthly fee for the card, then had to buy another MoneyPak Card before I could register the card. I went through a lot for it.
Hi Annie,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 23, 2017
Overall, I am satisfied with the ease of using the card. No problem with balance issues or customer service. The monthly service fee is substantially higher than other cards, though! $7.98 plus a 3.99 reload fee equals roughly 96.00 a year! Amex is only about 60.
Reviewed July 23, 2017
So far so good. At first I thought using a card like this would be a hassle and inconvenience, but tried it anyway. So far the Green Dot Card has a comfy part in my life. The only thing that is most definitely annoying is being charged to deposit money onto the card via store. Which I don't do... Other than that... Green Dot is cool with me. Thank you for your services. :)
Hi Briel,
Thank you for taking the time to review your experience with our card. We do our best to offer alternatives to traditional banking fees, and there are several ways to work with our fee policy. If you'd like to chat about these services, please feel free to contact us.
JR, Customer Care,Green Dot Corporation
Reviewed July 23, 2017
Green Dot has provided me and others in my family by offering an alternative to the traditional bank account. It has been easy to load the card and also to get direct deposits arranged and even more to use and receive our funds. It has been a great relief to have the use of the Green Dot card.
Hello Tammy
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 23, 2017
Card was purchased at Columbus Circle 59TH Street in NYC. Including the MANAGER at this location they do not KNOW how to scan the card through the computer. I would never buy another Green DOT CARD and the Manager in Forest Hills Duane READE is extremely rude and unprofessional.
Hi Nancy,
Thank you for sharing your concerns with us. We'd like to have someone look into your account and discuss the issue with your Green Dot Prepaid card. We'll be in touch with you through the number provided to us by Consumer Affairs. Please private message us if there is a better phone number to reach you.
Thank you!Green Dot Corporation
Reviewed July 23, 2017
This is a good card though I have not used it much. I bought this card from Walgreens. I registered the card the same day and after a few days, I received the official card. That was faster than I expected. Thank you guys for your good customer service.
Hello Roxana,
Thank you for being our valued customer and we appreciate your business.Now that you received your personalized card be sure you take advantage of our Direct Deposit feature. Setting up Direct Deposit is quick, easy and painless. You can set up your Direct Deposit through our automated system or online. Welcome to Green Dot and we look forward to working with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 23, 2017
I have tried to create an account. Lets me enter information. But will not submit. Hit next button, will start to download then stalls. I entered user id, password, security question, card information, name, address, phone, email. Everything was filled out.
Hi Ben,
We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 23, 2017
It took a few days to post, maybe because it was my first so I guess I'll have to continue wait, I thought it was electronic and I wouldn't have to wait. My card doesn't have a chip in it, can you all please send me one with a chip.
Hi Todd,
We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 23, 2017
I like the freedom with Green Dot, but you charge almost 8 dollars a month for the card and on top of that to add to it it is almost 4. Don't you think this is getting expensive? I have been a Green Dot customer for a few months now. And use it to pay bills and I am currently using it to save for my son's graduation from the Air Force. I will be using it for tickets, and room accommodations.
Hello Laurie,
Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 23, 2017
The way Bill Pay has changed, I do not like it... I like when I can click on the entity being paid and getting only that entity's payments in one location, not with other entities... I wish you would go back to the old bill pay way. Other than that, I love my Green Dot Card and their help in any disputes I may have... For Christmas last year, I purchased another Green Dot Card for my son to use on his family's trips to Ohio. I told him, in using the Green Dot card, he would be protecting his credit card. He loves the Green Dot card as well and sees the advantages of it. I love the Green Dot card as well as I got away from banks by using the Green Dot card. My bills are paid through my card on autopay and I know I am protected...
Hello Marty,
Thank you for being our valued customer and we appreciate your business. Thank you for your feedback on what features have worked best for you and your personal needs. Please know that we now offer ACH/ Electronic Payment for your convenience via your smart phone, tablet or home computer. We would like to encourage you to take advantage of our online features. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 23, 2017
I think your service fees are a bit much for a prepaid card. Most lower income people use prepaid cards and it seems like you take advantage of that. You charge service fees when card is inactive. You charge service fees when less than 1000.00 is deposited. I don't think you care about your customers let alone do any demographic research, with that being said I have decided to discontinue the use of your product. I will also encourage others to find a more reasonable realistic prepaid card. Thank you.
Hi Joann,
We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 23, 2017
There is not a lot of of things you can do with the card. I get email alerts late reflecting my card balance which be from the previous day. Customer service need more English speaking people because they can hardly understand and vice versa. The monthly fee is high too.
Hi Chideria,
We attempted to contact you regarding your concern. If you still require assistance, please contact us. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 23, 2017
I love Green Dot but I do feel like I should be able to withdraw as much cash as I need. Other than that love it and I would refer friends to be a part of Green Dot. Also you should be able to transfer cash from your direct deposit to your credit card but overall I love it.
Hello latonya,
Thank you for providing such valuable feedback. We understand you have some concerns about your reload limit. Reload limits are put in place for your protection. Many financial institutions put limits on cards and account for customer protection. We hope this has addressed your concerns. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 23, 2017
I have used Green Dot cards for 14 years. I have never had a single incident that has not been addressed promptly. Last year when an attempt was made to use my account number illegally, the Green Dot Team contacted me and saved me becoming an identity theft victim. I have and will continue to recommend Green Dot to others.
Hello Ronald,
Thank you for being our valued customer and your business over the years. We look forward to working with you for many more years to come. We value your business and thank you for your continued support. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 23, 2017
I am very pleased upon the use of this prepaid online and in store. I would recommend this to my families and friends... Thank Green Dot for a retailed saving and exclusive rewards. And If possible the benefits that come with connections of transit.
Hello Timo,
Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 23, 2017
My pay check is direct deposited to my card and have had no issues, however I can't use it on many websites for purchases where they don't accept prepaid cards for payment even though when I've tried it I had a sufficient balance on my card. Other than that I've had great service from Green Dot. Thanks.
Hello William,
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 23, 2017
I love the freedom I have with Green Dot right now. Me and my wife struggle month to month pay check to pay check. It hard. I have a 3 year old daughter and she has a 17 year old. It make it easy to order food etc online. Thank you Green Dot.
Hello Mariaelena,
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 23, 2017
I would like to have an account with GoBank as well. But I don't have a card for it and I forgot my password for it. Please help. I think this is a very great idea. Thank you all for giving me an opportunity to have an account with Green Dot. I never have a problem with my account.
Hello Christianna
Thank you for providing such valuable feedback. We understand you would like to open an account with GObank. Please visit www.gobank.com to get all your questions answered and open an account. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 23, 2017
I have had Green Dot for about 4 months now and I love it! Accepted everywhere, easy to use app to keep track of spending/balance and I love the option to get a card that'll help increase my credit score! Reasonable monthly fee, no hidden charges and great customer service! Highly recommend.
Hello Jessica
Thank you for providing such valuable feedback. Don't forget to visit www.attheregister.com for all your reload needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 23, 2017
I have had a VERY DIFFICULT time loading money from the Moneypak. I don't understand why I can't speak to a representative to help? I'm wondering if using Green Dot is worth it? If there is a way to get help the card would be OK, please help with this issue. Thanks.
Hi Elaine,
We attempted to contact you regarding your concern. If you still require assistance, please contact us. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 23, 2017
The service charge to me is high. Service charge could stay if the charge for adding money to the card was dropped. The card is great and I enjoy using it. It's accepted in a large areas on or off line for shopping. Anytime I used it I was never refused.
Hello Paul
Thank you for providing such valuable feedback. Don't forget to visit www.attheregister.com for all your reload needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 23, 2017
I have been using Green Dot Prepaid Cards for many years now. I have always been completely satisfied with the service. I would highly recommend Green Dot Prepaid Cards to anyone who doesn't have a checking account. It has helped me tremendously.
Hi Marie,
We're so happy to hear that you love your GreenDot Card. Mission Accomplished! We do our best to offer alternatives to traditional banks by offering a variety of features and simple fees. We hope that you continue to enjoy your GreenDot Card and all of it's great features. Thanks again for being a loyal customer.
Green Dot Corporation
Reviewed July 23, 2017
I've yet to hear back regarding my transaction dispute and I'd understand if there was a longer process to determining the validity. I just wish I had some idea of what and where you are in the process because it's quite a bit more than a couple bucks. Otherwise I've had no real problems with the company.
Hi Mercedes,
We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 22, 2017
I am sorry but I cannot afford the Green Dot card as I am on a very limited income and I did not realize it would cost me $7.95 a month and then another $4 something to put money on it. I can’t afford that. Sorry.
Hi Denice,
We tried to contact you regarding your concerns with your Green Dot card but haven’t been able to reach you. It is important to us that we speak with you, so that we can work towards a resolve for your account. When you have a free moment, please contact us directly, so that we may assist you further.
We look forward to hearing from you!
Thank you,Green Dot Corporation
Reviewed July 22, 2017
Money taken off card without my consent and then you guys want me to do the work to get my money back. This what I get from trying something that Steve Harvey is promoting. You have the company that took the money off.
Hello Jeffery,
It was a pleasure speaking with you earlier today. We’re glad that we were able to resolve the concerns that you shared. We value your feedback, and thank you for allowing us the opportunity to make things right. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 22, 2017
My Green Dot card is the best. No overdraft fee. You spend what you put on there and you can take of what you put on and you get your paycheck 2 days early. Green Dot is a good card to have. My money always on time.
Hello Caroline,
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 22, 2017
Just wanting to know when I got a card from you I got VIP black card. What does that mean. I enjoy being member with all. It easy and quick when I need to put money on a card. Thank you so much. What benefits do I get when I'm VIP.
Hello Christine
Thank you for providing such valuable feedback. We understand you have some questions about your VIP card. Some of the benefits for our VIP members are out of network ATM withdrawal fee wavier, VIP Customer Service, Free Emergency Card Replacement and Free Expedited Delivery. We hope this addressed your concerns. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 22, 2017
I have the text confirmation set up for my card. It is so sporadic I get them sometimes on a regular basis, then other times not for weeks. I don't understand why, think Green Dot should offer texts every time card is used. Banks do it think you can too.
Reviewed July 22, 2017
This card is a huge help to those in need of a debit card or direct deposit and cannot get one themselves at a regular bank. It does come with a price tag, which is normal for this type of service. I just wish it wasn't so expensive to use ATM's. My last bank refunded at the end of the month all ATM fees as they had very few branches. I would love to see that!
Hello Ashley,
Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 22, 2017
I have been trying for someone to get in touch with me from Green Dot. For over a month now twice they said a card was being sent out to me within 5 to 7 business days. I have never received anything or heard from anybody. I've sent a number of emails still no answer. I would like to know what's going on please. Thank you very much. Not satisfied at all but I believe this problem can be fixed to make me a happy customer. Thank you. Hope to hear from you soon.
Hello Jamie,
It was a pleasure speaking with you earlier today. We are glad that we were able to resolve the concerns that you shared. We value your feedback, and thank you for allowing us the opportunity to make things right. Feel free to contact us if you have any additional questions or concerns that you would like to discuss. Have a great day!
Thank you!Green Dot Corporation
Reviewed July 22, 2017
Why would you make someone scan theirs to load a money PAC card to the Greendot account. I mean they're putting money on the card, not taking it out and then you can only load 6 dots a month wtf and in too of that I have a brother in prison and for some stupid reason I can't send him money.
Hi Jesse,
We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 22, 2017
Just want to say this card really helps when I have to pay bills online or over the phone. The transactions happen real fast and very convenient. It is nice to be able to keep cash and have money on the card to balance things out. Good customer service also.
Hello Richard,
Thank you for being our valued customer and we appreciate your business. Thank you for your feedback on what features have worked best for you and your personal needs. Please know that we now offer ACH/ Electronic Payment for your convenience via your smart phone, tablet or home computer. We would like to encourage you to take advantage of our online features. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 22, 2017
I have had a wonderful experience with my GreenDot card. It's made it fast and easier to get access to my money and a fast way to send or receive my money. GreenDot has made it hassle free. I have really enjoyed my time with GreenDot and will continue to use the cards. Thank you!
Hello Jessica
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 22, 2017
My card will never let me withdrawal money from an ATM. I've tried many different places and still have not been able to get money from an ATM. Where do I have to go to take money off of my card. I am extremely disappointed in the services that I have been receiving.
Hi Elijah,
We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 22, 2017
I bought this card almost 3 weeks ago to make an online purchase and all I got was declined by the vendor when I tried to use this card and a big run around and no help by Green Dot customer service. So I'm using another prepaid card now from a different company that works great... Also Steve Harvey, your spokesman for Green Dot, it's just plain creepy seeing his face everywhere, you should seriously consider getting someone else for a spokesperson...
Hi Mike,
We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 22, 2017
I love this card. It makes my life so much easier 'cause now I can order stuff online, pay bills and basically do what I need to do. I Don't have to worry about carrying cash and losing it. It is just so much simpler with the card plus I get any checks direct deposited on it so that is nice too.
Hello Timothy
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 22, 2017
I appreciate my card. I love my card. I upload 100% of my pay on my card. It is very convenient. I can use it anywhere. The only place I can't use it is at gas pumps. I pay all my bills with my card online and I don't ever have a problem with it.
Hello Marlena,
We understand that you have some concerns about gas pump transaction and daily ATM withdraw limits. Please be advised that ATM withdraw limits can very from the type of card you have. If you're wanting to use your card to make gas purchase the transaction may be declined if the pre-authorization amount exceeds the available balance. We hope this address some of your concerns. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 22, 2017
I don't like the 7.95 monthly fee or the charge for check deposit. Would also like some additional features added. Like waiving the cash deposit fee. Other than that the card isn't bad. I have a Serve account and they only have a one dollar monthly account charge if I deposit less than 500 a month and no fees for cash deposits.
Hi Marisol,
We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 22, 2017
Hello, I have had the worst time with your customers service reps. They either have no idea what how to answer what I am asking so they just give me long winded explanations of nothingness or they are very rude with their responses.
Hi Brittany,
We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 22, 2017
Very courteous and fast. Easy to use options and easy to use payment methods. It eliminated the majority of all my cards I had in my wallet. Also more places accept these cards than many other ones used. So thank you for the exceptional work and effort for this service.
Hello Ryan
Thank you for providing such valuable feedback. Don't forget to visit www.attheregister.com for all your reload needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 22, 2017
Every single time I purchased a Green Dot I have had problems accessing my money, EVERY SINGLE TIME! The representatives all have bad understandings when you try to explain what your problems are, and I neeever get help with my problem. I will never ever ever use Green Dot again!
Hi Ebony,
We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 22, 2017
I like this card. I am able to reload anywhere I want and can use it to pay my bills. I always know how much it's gonna take out and the balance. No over draft ever which is a good thing. It only pays the amount that you have left in there. I forgot 1 day to check my balance and when I made a purchase it pulled what I was able to pay with the card. I like that.
Hello Marife
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 22, 2017
I really like the idea of putting funds on the card and not carrying cash. It’s so much more convenient to use than carrying cash all the time. I'm getting ready to have my checks directly deposited to my Green Dot card. Probably one of the best decisions I've made.
Hello Johnny,
Thank you for providing such valuable feedback. Don't forget to visit www.attheregister.com for all your reload needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 22, 2017
This is the worst company I've ever come in contact with, can't activate the card and can't talk to customer service. Asking for my information every time I enter my information, it keeps saying the information is wrong. That's not so. l have emailed this company three times, no response. The funds been on this card for two months.
Hello Melvin,
It was a pleasure speaking with you earlier today. We’re glad that we were able to resolve the concerns that you shared. We value your feedback, and thank you for allowing us the opportunity to make things right. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you,Green Dot Corporation
Reviewed July 22, 2017
Went to load money & couldn't because it keep reading. Not accepting at this moment. Had to make several phone calls. Took a while for me to load my card. I like the card, because it very helpful. I will continue to use the card. My friends told me I would like the card.
Hi Marilyn,
We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 22, 2017
I lost my card temporary and never got new one so what do I do and will you guys deliver to general delivery or no? And when is my permanent card coming in the mail because I need to have it to do thing the I made the purchase for so please have them send it out right away and let me know how long it takes.
Hi Troy,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 22, 2017
I love that I can always get my balance without having to log on and when I do log on it's very easy. My account is always very accurate. I receive my paycheck before most of my coworkers who bank elsewhere. I have had no problems at all with banking with Green Dot.
Hello Lisa
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 22, 2017
I really like using Green Dot. It's safe and easy. Just wish it make changes on how much can be loaded. Other than that it's a great card to have... Can a 15 year old apply for one if so I will get my daughter one. She sure can use it. THANKS.
Hello Samuel,
Thank you for providing such valuable feedback. We understand you have some concerns about your reload limit. Reload limits are put in place for your protection. Many financial institutions put limits on cards and account for customer protection. We hope this has addressed your concerns. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 22, 2017
I love Green Dot! It is very easy to use and safe and secure. I'd recommend Green Dot to anyone. It would be cool if Green Dot gave out birthday cash or after so much money you loaded on the card they give you a bonus back! Wishful thinking!
Hello Meida,
Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 22, 2017
I will never have a bank account again. I get my check two days sooner with direct deposit to my Green Dot card. Reloading at the register can be a tad expensive but the ease and convenience is worth it. Love my Green Dot card.
Hello Meagan
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 22, 2017
I really like how fast direct deposit goes in with paychecks. The only thing is, the debit cards look a little weak. They need to be redesigned to look more current. They just seem dated and plain. But all together you guys are great.
Hello Justin,
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 22, 2017
I think it's very useful in some situations. I just think you guys have way too many fees especially when you take out your own cash! Bad enough we have to get charged to even put cash on it. But I use it all time and my monthly should be waived sometimes.
Hi Belinda,
We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 22, 2017
I love this card although I can't seem to put a pin on this card and I can't access my account. But other than that it's a great card. I also think that it charges too much to load the card but that's my opinion. Others may vary.
Hi Henry,
We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 22, 2017
Have had Green Dot for years. Always been taken care of. Only ever had 1 problem when they kept sending my replacement card to my parents' house over and over again. Any other problems were taken care of right away. Tried other banks and had problems so I keep using them.
Hello Dawn,
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 22, 2017
I've used Green Dot for many years. I was a gold club member till I moved away from TN and lost my card. I never paid over $5 to charge my card. This new card not only charges me $10. Every time I load my card, but you all get a $1.00 for each purchase. I've always loved and stood behind Green Dot. But this new card is very expensive and I will only now use Green Dot as I have to...
Hi Angie,
We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 22, 2017
I have really enjoyed having good access to funds but I feel like the fees get you and I have no job right now so I'm always having to load without direct deposit and that's hectic. It seems like if I were to use my card everyday then I would be better to not have many fees.
Hi Trey,
We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 22, 2017
So far the only problem I have had with Green Dot is overdrafts and the fact that it cost me money to use maybe a reduction in the cost of reloading would be nice. Overall I would recommend this card.
Hello Matthew,
Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 22, 2017
I've had a really good experience with my Green Dot card. The only complaint that I would say I have issues with would be with the monthly charge being raised to $7.95 a month. I currently am not working so I don't have my direct deposit anymore. So when I need to pay my bills that $7.95 is there waiting to get paid... only other issue would be that I have yet to find a charge-free atm around my area to take money off my card when I do have money on my card tomorrow withdraw. Other than that I've had a great experience and it's made paying bills a lot easier for me.
Hello Jessica,
We would like to thank you for your positive feedback. Please be advised that ATM withdraw limits and ATM withdraw fees can very. Please be sure you use your ATM locator within the app or look for the pulse symbol at the ATM machine. We hope this address some of your concerns. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 22, 2017
I use Green Dot cards daily. They are the easiest to reload in my opinion but I wish there were not monthly usage charges and reload charges. Both charges are a burden. Should only charge one or the other, or offer some sort of plan without the monthly fee if you load so much money.
Hello April,
Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 22, 2017
The card has been amazing and I'm glad I chose it! I have another card as well and I use it for my daughter so that she can have money when we are not home. It's very convenient because we aren't home that much and I just put money on a MoneyPak card and then she's got money.
Hello Tressa
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 22, 2017
I love it. It helps me to purchase things I want online or at stores. Thank you Green Dot for offering me this opportunity. I don't need to have so many credit cards. One is enough. I can tell my friends about Green Dot. They will not regret.
Hello Noha,
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 21, 2017
I have been very satisfied with my card. I have my pay check direct deposited to my account and it is very handy. I can use my card to pay all my bills online and have never had a problem with my payments being late or not being paid. Thanks for the good service!
Hello Lynn,
Thank you for being our valued customer and we appreciate your business. Thank you for your feedback on what features have worked best for you and your personal needs. Please know that we now offer ACH/ Electronic Payment for your convenience via your smart phone, tablet or home computer. We would like to encourage you to take advantage of our online features. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 21, 2017
I would like my transactions text to me everyday so I know when I get hacked... I got hacked at gas pump in Lake Charles at Busy Bee at gas pump. Got wiped out showing I was getting tank after tank! So didn't get money back.
Hi William,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number provided to you in the private message we sent you. We are here to help.
Thanks,Green Dot Corporation
Reviewed July 21, 2017
I love using my Green Dot card to shop with online. The only thing I do not like is that the monthly fee is too high. I don't think it should be anymore than maybe $5.00 if there was one. We already pay a fee to have to load the card every time so why do we have to pay a monthly fee also?
Hello Katrina,
Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 21, 2017
Very good. I have this card with Green Dot for over 10 years and I like no bank like this bank. This card is very convenience. Only one thing what I be like if I can used in Mexico this will be perfect.
Hello Richard
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 21, 2017
On 7-6-17 I scheduled a $102.00 payment to Laneys Storage in Spencer Ma. I filled out biller wrong so says it was received, but owner never received. I paid him off so Green Dot needs to reimburse me $102.00. (Please look into!)
Reviewed July 21, 2017
I am relatively new to this card but, with a few key exceptions, I have been satisfied. I think early direct deposit is the main reason I've kept Green Dot Card. This is wonderful! To have access to my money over a full day early is great. I haven't appreciated having to pay $10/month. I would gladly forfeit the yearly $100 back in order to end the monthly $10 automatic payment I am forced to pay. I think something should be done about this requirement.
Hello Andrea,
Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 21, 2017
I've used Green Dot Reloadable Debit for years and have had a good experience with them. A couple times, one recently about a month ago, I lost my card. Green Dot expedited a new card upon my request and even waived the shipping costs. I also find that I am getting my direct deposit a day and half earlier than my payday which is very convenient for me. Among all the other reloadable debit cards, I would choose Green Dot over them and definitely recommend them to another person.
Hello Tracie,
Thank you for providing such valuable feedback. We’re glad to hear getting your replacement card was hassle free. If you ever need a replacement card in the future we encourage you to report your card as soon as possible. You can do this online or through our automated system. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 21, 2017
I recently used my Green Dot card to pay a bill. The company deleted the payment for me and informed me that my bank should return the funds to my card within 3-5 days. That was 7 days ago. I contacted consumer service and was told that I would have to wait another 7 days on a transaction that is pending. I in turn ask to speak with a supervisor, which was denied. I was then asked to 3 way a call with the company in which the payment was going. This was a disaster. The company asked the green dot representative for a fax to fax a letter of refund. No fax number available. Then asked for an email which was never given. I asked to speak with a supervisor again. Was still denied. Needless to say I got frustrated and ugly and was then told a supervisor would call me back. So I am looking at my 254 pending to my account but won't be released to me. SMH.
Hi _______,
Thank you for bringing this to our attention. We'd like to have someone look into your account and discuss the concerns that you’ve shared. We'll be in touch with you through the number provided to us by Consumer Affairs.
Thank you,Green Dot Corporation
Reviewed July 21, 2017
My opinion is that I'm annoyed that I still get an email about direct deposit when I already do it. And I don't understand why I get charged 9.95 a month as a monthly fee. Why can't it be like 4.95 a month? Maybe I should open a bank account. It's free.
Hi Esther,
We tried to contact you regarding your concerns with your Green Dot card but haven’t been able to reach you. It is important to us that we speak with you, so that we can work towards a resolve for your account. When you have a free moment, please contact us directly, so that we may assist you further.
We look forward to hearing from you!
Thank you,Green Dot Corporation
Reviewed July 21, 2017
I have never had any problems with Green Dot. I like the services you offer. Every time I call customer service they are friendly and helpful. I wish I was able to get cash advances or pay day loans put on my card but you can only do that if you have a regular bank account.
Hello Vanessa,
Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 21, 2017
I enjoy my Green Dot card. My money comes 2 days earlier with direct deposit. Green Dot offers ways to win money which I think is really cool. I can reload anytime with no hassle. Will I refer a friend yes I would.
Hello Laquita
Thank you for providing such valuable feedback. Don't forget to visit www.attheregister.com for all your reload needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 21, 2017
How do I cancel this account? I got this card for my daughter so she could get her payroll check deposited on it. But she is only 16. Said you had to be 18. And the monthly fee is ridiculous to load your own money.
Hi Stephanie,
We attempted to contact you regarding your concern but haven’t been able to reach you. If you still require assistance, please call the number left on your voicemail. We are here to help.
Thanks,Green Dot Corporation
Updated review: March 5, 2018
They really care about their customers. I had major issues with my card and they resolved the issues very quickly and truly cared about me as a valued card holder... GREAT CUSTOMER SERVICE!!! 5 Star!!
Original Review: July 21, 2017
Fees are too high!!! There are so many cards out there with cheaper fees. I am in the process of researching those cards that offer lower fees. Unless you can convince me as to why I should stay with the Green Dot Card. It's sad because I have been a long time customer!
Hello Don,
It was a pleasure speaking with you earlier today. We’re glad that we were able to resolve the concerns that you shared. We value your feedback, and thank you for allowing us the opportunity to make things right. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 21, 2017
The card itself is great. Haven't had any issues. I get my paycheck 1 day early! The app on the other hand is terrible. I cannot login. It tells me my password is incorrect every time. I tried to reset my password, that doesn't work either. So now to get my balance, recent transactions and so on I have to call the card. If you fix that I'll be a happy camper.
Hello Stacey,
Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 21, 2017
You have changed your fees and gotten rid of the charge fee for direct deposit. Also for some reason it doesn't work at certain locations like greenbox. The cash back features are difficult to use. I still haven't figured it out. I'm not a credit card person that's why I got this card but some things need to be better explained to newcomers.
Hi Aaron,
We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Reviewed July 21, 2017
You never know when the service fee is going to be taken out. You think you have money on your card until you figure out that they took the fee and then you're in the negative. Other than the service fee being taken whenever they feel like the card is pretty good.
Hello Tamika,
Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 21, 2017
I thank you for the new card??? I have not been able to get off work just yet to use it. But I do have it and I will use it as soon as I get home... Thank you Green Dot team for your services. I do I appreciate it.
Hello Jason,
Thank you for being our valued customer and we appreciate your business. When your personalized card arrives be sure you take advantage of our Direct Deposit feature. Setting up Direct Deposit is quick, easy and painless. You can set up your Direct Deposit through our automated system or online. Welcome to Green Dot and we look forward to working with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Updated review: Nov. 6, 2017
So glad to see that Green Dot really listens to their customers and are willing to work with you to resolve issues. Thank you so much for your quick response!!
Original Review: July 21, 2017
Not happy that after a certain amount I'm not permitted to make any cash deposits yet I get charged monthly!!! Possibly looking to withdraw everything and go elsewhere unless something changes. I thank you for your time.
Hello Dawn,
It was a pleasure speaking with you earlier today. We’re glad that we were able to resolve the concerns that you shared. We value your feedback, and thank you for allowing us the opportunity to make things right. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 21, 2017
I cannot no longer log into the official Green Dot site to check transactions or see any of my info. Also the text commands don't always work properly. Been a customer for almost a year now. Should I be getting some sort of reward? My deposits are over 3k a month.
Reviewed July 21, 2017
I would recommend anyone to obtain the Green Dot card. It is great for any purchase and have never had a problem with it. You can purchase securely online as well as any retail outlet. It can be reloaded at most any store or you can have direct deposit. Either way, this card is great to have.
Hello Carol
Thank you for providing such valuable feedback. Don't forget to visit www.attheregister.com for all your reload needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 21, 2017
I have been using Green Dot cards for a while now. Just recently I started using it for direct deposit payroll. I have not experienced any problems with using my card. The only thing I disagree with is the .50 charge to check a balance and being charges by the card as well as the atm for a withdrawal. I think there should be more options as to an atm that works with Green Dot bank to help avoid double charging. Being charged by atm is enough then being charged by the card's bank also.
Hello Jacqueline,
We would like to thank you for your positive feedback. Please be advised that ATM withdraw limits and ATM withdraw fees can very. Please be sure you use your ATM locator within the app or look for the pulse symbol at the ATM machine. We hope this address some of your concerns. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 21, 2017
I love my card and would recommend it to anybody. It has been an easy transaction and the free app on my phone is accurate. I love how you can get direction deposit for my job and lets me know my transactions as I use my card.
Hello Anna,
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 21, 2017
Too high. It costs $4.95 to even put money on the card and $4.95 service fee taken out every single month. This is disturbing when I think that I have money left on my card to hit the "dollar menu" at McDonald's. However, I love and use this card for special occasions such as out of town uses.
Reviewed July 21, 2017
Green Dot provides the BEST prepaid debit cards of the companies. They're user friendly. They clearly state fees and they clearly state how to use their card. It's a good choice. I like their Bill Pay service. Compared to others, their service provides to me ways to pay that others do not. Their Bill Pay allows a Green Dot user to centralize their payments all in one place. Additionally, their alert reminders are fantastic and helpful too.
Hello Douglas,
Thank you for being our valued customer and we appreciate your business. Thank you for your feedback on what features have worked best for you and your personal needs. Please know that we now offer ACH/ Electronic Payment for your convenience via your smart phone, tablet or home computer. We would like to encourage you to take advantage of our online features. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Updated review: Aug. 9, 2017
I spoke to a representative who was very knowledgeable, kind and understanding. She even refund $10.00 back to the card. I was surprised and happy. Thanks for your superb customer service, Green Dot Visa Card.
Original Review: July 21, 2017
Absurd!!! I'm unemployed, counting every penny, living off the kindness of others and Green Dot takes $10 from my account?! Unacceptable!!! I have nothing else to say other than once I find employment, I will cut this card in half!
Hello Nicole,
It was a pleasure speaking with you today. We are glad that we were able to resolve the concerns that you shared. We value your feedback, and thank you for allowing us the opportunity to make things right. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!Green Dot Corporation
Reviewed July 21, 2017
Green Dot card is a very good card. It's easy to use and it's so easy to load money on to when I need to. Very convenient. Myself and my boyfriend and his friends love the card, you can swipe it anywhere and it's no problem, very easy. I love Green Dot.
Hello Victoria,
Thank you for providing such valuable feedback. Don't forget to visit www.attheregister.com for all your reload needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 21, 2017
I like having this card. Very easy to use and no problems with the card or customer service. Website is easy to use too! I enjoy having this card. I would recommend it. Better than a bank card any day.
Hello Tamara,
Thank you for providing such valuable feedback. We are pleased to hear that you're taking advantage of our online services. When encourage you to take full advantage of our online services provided to you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 21, 2017
I was excited at first to receive the Green Dot card, after hearing about it on the radio being promoted by Steve Harvey. Sadly to say I recently stop my drafts to the card when I noticed a $10,00 monthly card. I do have a regular bank account card.
Reviewed July 21, 2017
I'm very pleased and very appreciative for the Green Dot team and company. Thank you for your services. Keep up the good work and have a nice day and thanks for having these services available to the public. It's nice to have control over my banking in the palm of my hand. Thanks Green Dot!!!
Hello John,
Thank you for providing such valuable feedback. We are pleased to hear that you're taking advantage of our online services. When encourage you to take full advantage of our online services provided to you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 21, 2017
I receive Disability on it and everything works out great with the card. Bill payments etc... I love the easy use of the card. But I would prefer an card with a chip in it. I feel they are more secure.
Hello Alicia,
Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 21, 2017
I am totally happy with my Green Dot cards, have had no problems and the customer service is outstanding!! Would recommend this service to family, friends, and co-workers. My online experiences have no problems and any problems are solved in a timely manner.
Hello Felix,
Thank you for providing such valuable feedback. We are pleased to hear that you're taking advantage of our online services. When encourage you to take full advantage of our online services provided to you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 21, 2017
I have find my Green Dot card very handy and convenient to use. I have the ease of adding money almost anytime I want so I can be well prepared to utilize the buying power of my debit card. I wouldn't be without it unless there's a good substitute.
Hello James,
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 21, 2017
I have used Green Dot for a number of years and have nothing but praise for the experience. The rare problems arising were solved with due diligence. Thanks for the continued excellent service. I will recommend green dot to my friends who need a debit account. Thank you very much.
Hello Richard
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 21, 2017
I love your card. The security is wonderful, I have never had a problem that you couldn't fix. Green Dot has never disappointed me. I recommend to everyone to try Green Dot. It’s easy to use. Never can you overdraft our accounts, easy to find routing number and account #. Customer service are wonderful, my only suggestion is the text alerts on amount left could be more updated. Still a great card to use. Thank you greendot.com.
Hello Sherry,
Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Updated review: Sept. 3, 2017
After writing a review regarding a problem I had with online banking I was contacted by someone to discuss the situation. This person wanted to fully understand what happened and why it happened. He went above and beyond to resolve my problem and to make things right. He noted other concerns I had. I am very pleased with this experience.
Original Review: July 21, 2017
The online bill pay used to be great. They changed the system. It takes multiple payments. Last week it took all my money and I had no money for the week because it sent duplicate payments even though I cancelled them and call to be sure they were cancelled. You can't look up payments to anyone anymore so I have no way of seeing how much I paid to a person or place. I will be closing my account asap. The customer service is awful. None of them know what they are doing. The fees are a rip off. Green Dot is awful. I imagine that they will be getting sued. I expect to see a class action settlement from them someday.
Hello Lisa,
Our records indicate that you spoke with a supervisor from our office earlier today. We’re glad that we were able to resolve the concerns that you shared. We value your feedback, and thank you for allowing us the opportunity to make things right. Feel free to contact us if you have additional questions or concerns that you’d like to discuss.
Thank you!Green Dot Corporation
Reviewed July 21, 2017
I don't mind the monthly charges but to be charged 2 dollars for every ATM use... I'll be looking for a new bank some time soon. The card is accepted basically everywhere I shop but a couple of them only accept debit and having to pay the extra 2 dollars really adds up. Even if there was a change, like the first 5 are fee free, that would make a big difference.
Reviewed July 21, 2017
I've enjoyed the service with Green Dot over the years I've been with them. Always been helpful when I needed something and answered my questions good. Always polite. Never a issue with using my card anywhere. I'm thankful for the day I got my card through Green Dot. Thank you Green Dot.
Hello David
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 21, 2017
I use the debit card for online and it's awesome. I don't have to use my original bank card and easy to reload the card and I usually use it to buy stuff in town like convenient stores, use for fueling up, buy something that I need. I'm glad it doesn't have overdraft fee.
Hello Angela
Thank you for providing such valuable feedback. Don't forget to visit www.attheregister.com for all your reload needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 21, 2017
I am appalled at the monthly charges and the extra fees added on top of everything. I will find another way of doing instead of using this card! I load money, go to use it, and be totally embarrassed when told "Denied"! All due to charges and fees!!! Shameful!!!
Hi Debra,
We tried to contact you regarding your concerns with your account, but haven’t been able to reach you. It’s important to us that we speak with you so that we can work towards resolving your concern. Please contact us directly so that we may assist you further.
We look forward to hearing from you!
Thanks,Green Dot Corporation
Updated review: Sept. 9, 2017
I was refunded monthly fees that Green Dot Card was charging for having and account with them, I explained, I only need the card for my son to transfer money to me that he owed. However, I received a call addressing my concerns and the issue was resolved to my satisfaction.
Original Review: July 21, 2017
The only reason I got a Green Dot Card, is because my son owes me money, he has his account with Green Dot. I have my own bank account and it's not Green Dot. I am really upset that when my son puts money on my card, you take $9.95 monthly service fee, before I can get the money, then I have to pay $3.00 when taking the money. I don't think it right, you take the money. You are DOUBLE DIPPING. That's just wrong.
Hello Tina,
It was a pleasure speaking with you earlier today. We’re glad that we were able to resolve the concerns that you shared. We value your feedback, and thank you for allowing us the opportunity to make things right. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 21, 2017
I love this card, wish there were no fees but even with the fees it is worth using. It's safe, convenient and you know what to expect. I tell everyone to use this card. Love it. It is easy to check your balance and add funds to it.
Hello Tammy
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 21, 2017
I've been trying to contact customer service for months regarding my a password reset because I can't access my account online, I've sent numerous emails about this issue and no one has tried to reach out to me to assist in solving this problem. That's why I'm dissatisfied with your service.
Hi Nicholas,
Thank you for sharing your concerns with us. We'd like to have someone look into your account and discuss your online account. We'll be in touch with you through the number provided to us by Consumer Affairs. Please private message us if there is a better phone number to reach you.
Thank you,Green Dot Corporation
Reviewed July 21, 2017
I really can't remember how long I've had my Green Dot card but I've had no trouble with my card. Using my card for purchases in store or online it's been a great experience. Wouldn't have any other card. Thank you for a great experience.
Hello Eugenia
Thank you for providing such valuable feedback. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 21, 2017
So far so good. I think the app could use a couple more options a little more Account Details I guess I can say. But other than that I'm happy with the convenience of the card. I understand why you have to charge a fee. I just wish I didn't have to pay fee and actually I did have one question. Does my direct deposit count as my as money towards my fee waiver?
Hello Jon,
Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 21, 2017
Reliable, convenient re-load and ATM locations are everywhere. Customer service representatives are courteous, knowledgeable and prompt. The mobile app is great and simple to use. Overall the only minor issue with the service is the $4.95 charge for every single re-load, I feel as though there could be some sort of price break for consistency on the customer's part. Otherwise I'm pleased and would recommend Green Dot to anyone!!! Thanks for the simplicity.
Hello Lenny,
Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 21, 2017
More disclosure of ATM fees and free ATM locations. It's frustrating to find out you're being charged twice, especially when you're budgeting. Maybe a reminder by email or phone. Maybe weekly or monthly email alerts, text or snail mail. Other than that love the convenience of the card. I've been using Green Dot for some time and use it everyday.
Hello William,
We would like to thank you for your positive feedback. Please be advised that ATM withdraw limits and ATM withdraw fees can very. Please be sure you use your ATM locator within the app or look for the pulse symbol at the ATM machine. We hope this address some of your concerns. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 21, 2017
The card account does everything it says it'll do... I opened an account for my son in addition to my own so money can go directly to him while starting college. I must add, receiving my weekly paycheck early always seems to come in really handy. I'd recommend Green Dot to anyone.
Hello Joseph
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 21, 2017
I was recently charged a monthly maintenance fee on my card and I get over the amount in direct deposits and transactions. The money was replaced the next business day but the money was wrongfully taken on day when I desperately needed money. It was very hurtful to have to wait for money that should not have been taken anyway. I have not had a chance to go back and see if I was mischarged in prior months but I feel I might have considering it just recently happened.
Reviewed July 21, 2017
My experience with Green Dot is wonderful. I love that my direct deposit is always available to me 2 days in advance. I have never had a problem with my card. Even when I have to add money to my card, I never have any problems. I will definitely recommend to everyone to get a Green Dot card.
Hello Jawanza
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 21, 2017
Worst service I've ever experienced. Very difficult to understand your reps. They offer no help what am I paying for with the "VIP". I was subject to fraud on my card, and you make me feel like the perpetrator. I will never recommend you guys.
Hello Adam,
It was a pleasure speaking with you earlier today. We’re glad that we were able to resolve the concerns that you shared. We value your feedback, and thank you for allowing us the opportunity to make things right. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 21, 2017
Everything is pretty cool. I just wish it was somebody to talk to sometimes because I can't remember my password and on the website it's nowhere to find out how to reset it or anything because I can't remember my security question answers.
Reviewed July 21, 2017
I have no complaints at all. I am very happy with the service Greed Dot provides. My only question is if I have Direct deposit is in the service supposed to be free?? And if it is why do I get charge nine dollars and something cents every month!!!
Reviewed July 21, 2017
I love Green Dot. I just wish we had access to our cash back rewards sooner than a year especially when someone needs it. I like the fact that I get paid day earlier also. The Green Dot credit card I don't like. I actually signed up for it then threw it away.
Hello Courtney,
Thank you for providing such valuable feedback. We are so happy to hear you're enjoying our direct deposit feature. Thank you for allowing us the opportunity to work with you. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 21, 2017
I'm very happy with my experience with Green Dot and I have used this card for over 5 yrs.. I have direct deposit from a new job, however, I would not like to be charged for deposit fees if my date could be changed to the 1st of the month and I would like to receive my check on Wednesday if possible. Again I'm very pleased and I recommend you to all my friends and family.
Hello Larry,
Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs.. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 21, 2017
I have had nothing but good experiences with Green Dot. My direct deposits are always on time except for holidays which then they are a day late. I was surprise to hear that I have been with them for 5 years and have had no problems.
Hello Dennis,
Thank you for being our valued customer and your business over the years. We look forward to working with you for many more years to come. We value your business and thank you for your continued support. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Reviewed July 21, 2017
I love the fact that I can get paid early and pay my bills with the card, only problems are that I'm charged to personally load the card and I need to know the free atm's where I can get money off of the card. Thank you.
Hello LaMonte,
We would like to thank you for your positive feedback. Please be advised that ATM withdraw limits and ATM withdraw fees can very. Please be sure you use your ATM locator within the app or look for the pulse symbol at the ATM machine. We hope this address some of your concerns. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.
Thank you!
Green Dot Corporation
Green Dot Prepaid Cards Company Information
- Company Name:
- Green Dot
- Year Founded:
- 1999
- Website:
- www.greendot.com