Green Dot Prepaid Cards Reviews

Bought a prepaid card to use until I got back home to my real actual debit card. You pay $2 for the card and have to load no less than $10 on the card in order to use it. If you load any additional cash on the card there's an additional fee of "up to 4.95" ($5) each time. So let's just say $20 dollars for the start up. Now if you do it electronically there's a background check (no kidding) birthday, social security number, verification on where you've lived in the last 10 years and in some cases additional forms of identification (yes, this may include a faxed of emailed state issued photo id).

First off I purchased the Green Dot cash back white card. Went to register online said I would have to wait 24 hrs to activate. Called customer service of course they can't help because this card can only be registered online. 27 hrs later I go to register and activate and not even 20 min later some company has charged me for over half the amount of money I loaded on. NO HELP from no one...

I got my card when I was laid off and didn't have a bank account. It was easy to setup the direct deposit with my new job and I was able to use it just like any credit or bank card. It was a very good experience; the convenience of it was great. I would have liked to keep it a little longer but I was laid off again so until next time. :]

Don't use this card. It's a checking account look alike. It has limited features with absolutely no benefits to anyone other than Green Dot. You are charged to add money to your account. They claim you will get your funds faster by using direct deposit. Not true, I am setup for direct deposit and the funds are deposited on the same day as my previous checking account with direct deposit.

While I understand that a 24 hour lock out may work for protecting cards when activated. I find that locking out WHILE registering is an issue. I attempted multiple times to register my new card (I assume it hadn't been updated fully into the database from the store I bought it to you) because it kept saying the card was invalid. After an hour or so I tried it again and the site said I was locked out for a whole day due to multiple attempts. This seems pointless at this point because I can't attempt to crack a number while trying to register it especially when it hasn't yet BEEN registered. The time in which you're locked out is also extremely outrageous, a 24 hour lock out is too much. I'd suggest a 2 hour or so lock out and monitoring of IP addresses were invalid entries come from if they are coming often.

There have been many times that I am not able to use my card or the app. I keep my money in the vault unless I need to use it & there have been many times the app is not available to transfer money & several times where the whole system has been down to where I couldn't use my card at all. You know how embarrassing it is to be told your card is declined when you know there is plenty of money available, all because the system is down?

I purchased a Green Dot card at my local Walmart. When I try to activate it... it says invalid. Walmart can't do anything and unless I have a valid card I can't reach anyone so at this point I'm out my money with this worthless card that I needed to pay a bill with.

We purchased the card for my daughter to use for ATMs to get cash while traveling & not have to carry a large amount of cash. According to the packaging it would be good for ATMs and internationally. She registered the card after purchasing and then received a notice stating she didn't pass security verification and did not have cash access & it couldn't be used internationally.

I am happy with my overall experience. There is one drawback to this card that should be at least considered. If I take a check into Walmart to deposit it on my card, it doesn't make sense that I am charged a check cashing fee. I'm depositing it. Why is this allowed? I can continue my regular bank account if I want to be nickel and dimed to death. Otherwise, a good experience with my MoneyCard. I love the app and notifications. Makes keeping up with my purchases hassle-free.

My 15 yr old son bought this card thinking it was a prepaid Visa card. In order to use it they need a social security number. I don't want to give out this information. Tried calling the number on the card and I can't get a live person. All it does is bump me back to you need to register this card online. I think he just lost $200 and there's nothing I can do about it. He works hard for his money and that's unfair.

My son won this gift card at work. He tried to purchase shoes at Lord & Taylor, however, it never went through. They took the $179 from his gift card, however, when I called Lord & Taylor about a confirmation for the order, they said it would not go through because they do not accept Walmart Visa Debit cards for online purchases. The order was placed on 6/18/17, I was told on 6/19/17 that the money would be refunded onto the gift card within 7 business days. As of July 6, 2017, the money has not been refunded to the card. I called them again and they gave me a case # and was told it would be reviewed. That was on 6/30. I called today and it hasn't even been looked at yet & they suggested I notify the bank.

Don't ever use Green Dot! I made a purchase at Macy's online using one of my accounts from another bank, I have since closed that account but needed to return this item. Macy's gave me the option to refund it on another card so I used my Green Dot card to refund it to. When the money went into my account they instantly blocked it because they didn't see the original purchase for the refund, not only do I not have access that money but they blocked my whole account so I can't access any of my money. I have to take pictures of my receipt from the original purchase and return receipt and email it to them. It apparently takes two business days to process and I am on vacation and this is the only money I had access to so this has left me in a very difficult position considering I have absolutely no money on me for my hotel, food, and everything else I need while I'm away from home.

I put my last bit of money on a prepaid card on the 1st. It's the fourth. I haven't been able to do ANYTHING with this card. It says I HAVE to register/activate this card online. For four days now it has said that the system is down or I have reached the maximum tries to activate the card within 24 hours when it's my first time trying to register that day. I've used the picture to load the card number and typed it. None of this has worked.

My normal bank made a mistake and had to void the teller withdrawal from the Green Dot card. It has been 5 days and Green Dot will not put my money back on my card!!! They continue to say it will be on or after July 8th!!! They have all the return codes from my banks credit card vendor however refuse to give me MY money!! Do yourself a favor and don't trust Green Dot!!!

I love my Green Dot Prepaid Card. I tell all my friends and family it is the way to handle their money, I will never use a bank again. I get all my direct deposits as soon as they are posted, no waiting like with a bank. And I never have any hidden fees. I love the vault feature, definitely helps my paycheck to paycheck family stretch our funds.

I don't have any complaints. Thus far I have not had any negative issues. I love that I get paid a day (sometimes two days) earlier than I would with normal direct deposit. I'm glad I switched the bulk of my pay to my Walmart card. It has been convenient and I love the cash back feature.

I had to shut my Green Dot card down. Someone took all my money. I reported it and never got my money back as they were pending the transfer. I call and ask you to stop it. I did not order nothing especially something out of the United States. The person on the phone said they would have to check on it to see if I purchased something but I did not. But they did not believe me and so I am thankful it was only about a little under 200. But I would not recommend green dot to people. Maybe if I got my money back.

I've been nothing but satisfied with my card experience. The only irksome thing I've had is that the bank account registered to the card does not show as an actual account, so I had to keep my regular bank account open to pay things such as my car payment.

I appreciate the early texts about my paycheck deposits and the fact that I get my pay a day earlier now. I wish it was quicker to get your balance when calling the 800 #. I don't like listening to a bunch of information, that doesn't pertain to me, when all I want is my balance.

I recently found a Green Dot reloadable prepaid Visa that was given to me as a gift a couple of years ago. I never used it. I actually just opened the theft-proof packaging when I found it. I noticed there was an expiration date, so I went on to the website to see what I could do to have it replaced. The first thing the website said was to register the card, so I entered the card number and code on the back of the card. The website said it was ALREADY registered. So, I tried activating the card. It said it had to be registered before I can activate it- wait, what? I searched the website for answers.

I love this card. I love that I don't have to have a real bank account with so many fees. I have been a valued customer for over a year and I will never change. Thank you! Very satisfied! You make the direct deposit very easy and I always get my checks 1 day early! I love that!

Bought a prepaid card today. When trying to activate card says card is invalid. Can't get through to any human from the phone numbers provided. This is infuriating and seems there's nothing I can do at the moment

My husband has a Green Dot card. We live in Tx. Never leave Texas. Yesterday 4 purchases were made at 4 separate locations in Pennsylvania!! For over $420!! When we contacted Green Dot they said because the purchases were still pending, they couldn't do anything for 7 days! So now we are broke for 7 days with 3 kids! All due to someone committing fraud! We contacted corporate offices of the stores where the purchases were made. A new card is being mailed to us. But we are still without money!! Thanks Green Dot for having our backs after we have been with you for years!! This should not be allowed! They should be able to cancel the transactions since they can tell we aren't in Pennsylvania!!! This is the worst I've ever seen business being handled!!!!

I got my Green Dot card as a birthday gift and when I went to check the balance it says there was a monthly charge that I was definitely not aware of and instead of $20 I instead had $12.05. It had taken $7.95 out of my account and this was upsetting for me because I am trying to save money not lose it.

Great card to have. You can use it just about anywhere. Just wish the loading fee was just a tad cheaper. Other than that, I highly recommend it! The customer service line is great to use, very easy and twenty four hour access. Thank you Green Dot!

I am very happy with the account. Makes it very easy to manage my money, and pay bills. Never have to worry about overdrafts or extra fees. The only thing I would change is the fees associated with cashing a check, seems a little excessive when you get charged to make the deposit to your account.

I so love having this account. My funds are there two days early which is a plus. I have easy access online to check my transactions, balances and deposits. When I use my debit card when making purchases, I have no problems with using the card or even when I use the my card at the ATM machine. Thank you Green Dot.

It's easy and cheaper than banking account, I would recommend to a friend. And I like the rewards you get, even tho I haven't won any money. The only thing I don't like is I'm charged at every ATM and some ATMs I can't even use.

I've had no troubles with the card. It has helped me to pay bills and have a place to have my check deposited. I've had some financial troubles in the past and am unable to get a checking account with most conventional banks and this has been a life saver for me.

I have been trying to check my balance and entered on the ** out. It tells me it doesn't recognize what I'm asking. Next I wanted to know why paycheck didn't come on my card two days early like first one did.

I like the fact of extra early deposit for checks. I don't like being charged $2.50 fees each time I take cash out of my account. That adds up fast when you need to get money out for cash or buying money orders.

Overall, very happy with the Walmart Debit Card. My paycheck gets deposited early, with no fees. This is a great way to get access to direct deposits, without the hassle and costs of a checking account. Best of all, you can't spend what you don't have, so no overdrafts.

For the most part, I love my Walmart Moneycard. I like doing everything at Walmart, but not all the cashiers are aware they can load money from any register, not just The Money Center. Not all companies accept it (i.e. Uber). I like that checks have to be preapproved.

I love that you can receive cash back every year from shopping at Walmart. I only wish they had a kiosk available in my town for when customer service or the money center is not open. I have never had any problems with the card and even switched my direct deposit over to the money card even though I have a bank account.

I have had no issues with the card. My direct deposit is usually in two days early but more often one day early. I do have an issue with being able to accept money thru Facebook which was a feature I had with an old Green Dot account.

I really enjoy the Walmart Money Card. I just wish there were a variety of places to get cash off my card without having to go to Walmart. Whenever I try to get money off of my card before heading to work, I go to Walmart, but their customer service doesn't open up until 8 AM. That is very frustrating, especially when I need the money ASAP. Thanks!

I cannot use the card at the pump at service island. I must always go in station and pre purchase gas. I can never fill my fuel tank. Other than that I am very satisfied with the card. I am also satisfied with the paper checks.

Absolutely love this card!!! Especially the fact that my check gets loaded a day before "payday". My daughter was the one that introduced me to this debit card. Can't thank her enough. My recommendation to everyone is this is the way to go.

I love using my Green Dot card... I only wish I could customize like my daughter was able to with hers... also do not like having to pay $3 to add money every time. I load money on my card... she does not have to on hers.

The only real complaint I have is that I cannot use the card or "bank account" information (checking and routing numbers) for a number of things, such as Square and monthly subscriptions to a few companies. This is quite inconvenient seeing as I need either a card or bank account number to use certain things, otherwise I have to rely on someone else to enroll for me and I reimburse them OR I simply cannot use things at all, such as Square.

I have been with Green Dot for years. I use the card primarily so that I can have access to my direct deposit a day early. Recently, I purchased some weight loss pills from a company called Garcinia. The fraudulent company then came days later and debited my card totaling $167. I called Green Dot to express that I did not authorize the additional transactions and to file a dispute. After a week and my calling twice to check the dispute, today Green Dot closed my account.

I have really enjoyed using my card and it's features that it offers. I have had no problems with the card or using it. Just wish that y'all had different logos on cards and give up a choice. I am very satisfied and would and do recommend the card to my friends and family.

I am extremely happy and satisfied with the Green Dot Card. Would have any other card for my direct deposit. I am dedicated to the card I have and service I get from your company. Thank you. I really love it and would recommend to everyone I know.

I think it is a great pay card. I use it for direct deposit and everyday transactions. The only added benefit would be more ATM availability without fees. The extra $25 incentive for signing up is a big plus. Another added benefit is that you can order checks to pay merchants or accounts with.

Easy to use and load funds. Like cash back and the fact you can stash money. I recommend this card to friends and family. I pay bills with my Green Dot card. It just easy. I have my paycheck direct deposited. No waiting in line to cash a check.

Great card. App is amazing, but would like to be able to do more within the app instead of only online, such as bill pay, etc. I would also like to be able to have more than one additional card on the account.

I love my card. I love that I get paid two days early and I never have to worry about overdraft. This Card has been a great experience for me. It would be nice to have the option to deposit a check by taking a picture though. Thank you for the great experience.

I like the Green Dot Card, my check is available early, haven't had any problems with the card. What I do not like is that I have to pay $3 to put money on my card and also pay another $3 to take money off my card. I can kind of understand the $3 to take money off but $3 to put money on my card I do not.

I love this card, especially with direct deposit. I get paid one day before pay date. Pay bills online, shop online, purchase fuel for my car. Very convenient, buy groceries. I'm very satisfied with this card, makes paying bills on line and purchase items easy, Thank you very much.

Disappointed that it's only a debit and am unable to transfer money to my landlord. Also that there is only one ATM that I can go to, otherwise I just get cash at the store. At the gas pump am not able to use it without going inside to some places. And finally, it's not a chip card.

I love the Green Dot Card. The only thing I don't like is how much the card fee is for withdrawing from an atm. Besides that I love it. I really love getting my check two days sooner. Sometimes it's only one. I use it to pay most my bills. I love that I can just stash and unstash money whenever I want.

Very pleased with the service I get with customer service and the whole process. The team is very knowledgeable, answer any questions concerning your account, understanding, curious, never a situation they can't solve, quick to answer calls. No problem. Love my card.

It's been great. Easy for my payroll. Just wish give more rewards but a scale from 1- 10 I'd give it a 8. Out of the payroll direct deposits this has been far the easiest, and using the card is easy too. So keep up the good work.

I love my Green Dot Card, I am supposed to get paid on Fridays, but my money shows up on Tuesday. Sweet! :) It is like everyday is payday. It really came in handy this past week when I had a bill due. Because I got my pay check early I was able to pay my bill on time.

I am totally happy with Green Dot. My "card" works for everything from gas to groceries to eating at restaurants. Joining Green Dot was the best thing I have done in a long time. Thank you Green Dot, I couldn't be happier!!

I use this card everywhere. I use in person and online purchases. I use it to pay bills and to purchase fun stuff. I set up my direct deposit to this card to make my life so much easier. Walmart makes it way to cash a check and add to my card and they even offer discounts on gas.

The website indicated ATMs that were closest to me that were fee free. I used the one closest and was charged a fee, not from the bank but from Green Dot. Otherwise I have appreciated receiving my direct deposit early and the ease of use.

Awesome experience so far! No issues! Get paid early! Very satisfied so far! Just want to know when my card expires how do I get a new one with the same banking info? But I recommend it to Friends and it's very easy to use in the daily with your phone app having all the info!

I'm very impressed with the Walmart money card through Green Dot Bank. The app is simple to use and offers so much. I love being able to stash money and unstash it. Direct deposit is so simple and keeping track of transactions is so much easier than other apps I've used.

I love my Green Dot money card. It helps me save and it actually makes me happy to save. I love the option to get 1000 into your account and it'll waive the 5 dollar maintenance fee. It feels like a fun challenge and it saves me 5 dollars. When I put money in the stash it tells me an estimated amount of what I save daily. It's just a very reliable card to have.

I really enjoy my card. I have never had no problems using it. My deposits are made early... Payroll. I also like the savings feature when you use the card in-store. I highly recommend this card for anyone. The vault is also a bonus as well. Stash a little back for emergencies.

Unlike other debit cards, my Walmart debit card is always dependable when I need it. I do wish they had an overdraft option though. The need to contact customer service has been null, which is a great asset for me as a customer.

I have had Green Dot for years and now I am having multiple troubles for online purchases. My balance is positive and can't even get a PayPal account. Make my payment to the state, and other online transactions!! I can't even call customer support because they don't speak ENGLISH!!! Which is so ANNOYING makes your blood boil! In fact I rate that experience a -1000!!! Seriously! :( Help!

I was given Green Dot card as a birthday gift. It had $200. I spent I think around $30. Now, the card is declined whenever I tried to use it. I cannot get anyone to explain to me why. I cannot log into the greendot.com account to find out why. I spent more than 2 hours trying to get someone to talk to me.

I set up my Visa prepaid card through Green Dot and activated it. Then put 225.00 on reload. Tried to put it on my card. It won't let me. I called them 4 times. They did not help me. Now I am out 230.00.

I have never needed to use a prepaid card until this evening and the one time I do buy one this happened... I purchase the card after much hassle in finding a prepaid card and go to register it. The site is faulty and keeps making the numbers on the card go in the wrong place while you are typing. After a couple attempts it then tells me that I am locked out for 24 hours and when I ask for a refund from the CVS I bought it from they tell me there is nothing that they can do and to call the number. I call the number and I was not able to access a live person. In fact the phone kept hanging up on me. I am so livid right now as I only bought this card as an emergency backup to my bank card which I don't have at the moment. So now I am stuck with a piece of plastic not worth anything for the next 24 hours. I am so disappointed in this company and their lack of customer service.

I received my Green Dot card through the mail after applying online. It clearly states the monthly fee for using the card is 5.95. When I went to reload my card I had a transaction for 9.95 monthly fee. I called right away, talked with someone from a call center. He could not give me any clear answers as to why I'm being charged 9.95. I also asked if there's another type of card that's the 5.95 monthly charge. NO there isn't one!!! I then asked to speak with a superior who tried to confuse me of the situation... Bad business practice to me!! As well as FALSE advertising!!! Why pay a 9.95 monthly fee, on top of that you're charged up to 4.95 at participating retailers to reload the card??? And if you have a loved one incarcerated you have to pay a fee to send the money there!!!

I had started to purchase a week of internet when something messed up and the site went down. It wasn't until a couple days later I realized I still got charged even though I never received what I paid for. Upon contacting the internet company I was told they had no record of that transaction but one of the month before. They said there was nothing they could do and suggested I call my bank. I call Green Dot and they do a dispute claim and say they are sending out a new card and it should be there in 3 days since I had the VIP service. A week later I call about my card that never showed up and was told it was still within the time frame. I had to tell them 4 different times that no it is double past the time frame since of my VIP they also didn't have my address correct after going over it more than enough times with the person, So they send me another card.

Two years ago, I purchased a card for my minor child to use on a trip. Tried to do the same and now they will no longer issue a card with my child's name. Customer service is a joke. "There is no one else you can speak to" I was told. When they finally agreed that I could speak with a supervisor, I was placed on hold multiple times. Yes, they try to get you to give up so that you do not tell the survey afterwards how disappointing their lack of customer service is.

After a many year productive relationship, this company turned on me. They are now ruining my life. I reported unauthorized ATM withdrawals. They continued to keep my direct payroll deposit and have essentially stolen it. No replacement cards have ever arrived. They have closed my account. They "say" they are returning my $1200 by check, BUT it will take two weeks. They have denied helping me with my nearly $500 stolen from me by the unauthorized ATM transactions. They have kept NO promises so far.

Every month I go through the same thing. I read your early deposit guidelines. I understand you post the deposit when you receive instructions from provider. Well the Dept. Of Treasury sends out instructions every month on the same day. Any there's always a 48hr wait until you guys release which is all fine. But every month when I ask about why my deposit is not showing I'm told you haven't received it yet. Why say you'll release funds when you receive instructions if you're not going to honor that? I'm sorry but the Dept of Treasury is not making up the date they send out instructions. It's been the same date for years. So why is it a fight to get my deposit? Here it is 4 days after they sent out instructions and nothing still.

I set up my income tax refund to be direct deposited to what I thought was a legitimate bank account with Green Dot. It was sent by IRS on 6/21. When it had not shown up by noon 6/22 I got concerned and contacted Green Dot. They said, "Check with IRS," so I double checked everything with 3 different sections and they verified that a direct deposit had been sent on 6/21 and even gave me a trace #. I called back to Green Dot "customer service" (Ha HA HA) and ended up having to request a supervisor because all I was being told was "We never got it".

I got a Green Dot MoneyPak on 6/19/17 and now today 6/22/17 I put 80 dollars on there and every time I go to set an account up I'm not getting a text to reply back. I called a million times and tried to setup an account a million times. I want my money. This is some bs.

I purchased a card to pay a bill, put money on the card. By the time I paid the bill it got denied because of balance. I think that ** was really shady to charge a card that hadn't even been purchased but 1 day. I will spend the word not to purchase a Green Dot card. That's why it won't let me see the account online after registering the card. Keep saying invalid username/password. Tried to reset everything and keep saying, "You are not registered." Kept trying to do it and it locked me out. Called CS and the damn lady said she don’t know why it's doing it, try again later. What kind of bull is this.

I moved and lost my wallet, I called the Green Dot number and changed my address and canceled my card and ordered a new one. Then I got an email stating unusual activity has been detected and Mastercard was blocked. I called customer service and it was a nightmare. The automated program said I had to send them a copy of my driver's license and a passport. And they would review them and after 2 to 3 business maybe I'd get my money. Hey Green Dot I lost my wallet. I have no ID!!!

After numerous attempts to contact a live person NO LUCK! I bought a Green Dot card and loaded it. Went online and put in the info. Good to go? WRONG!! When I called to check the balance I was asked for my last 4 SS #. I entered it and was told it was invalid. All of the systems ask for this info. Can't get a hold of an actual person. Now I have a card that I can't use and no answers. And I just want my $160.00 back...

I am writing to you so our problem will be fixed. A Green Dot debit card was purchased from a Dollar General near our home. This card was used since February and added to each month for $300.00. The debit card was then used to order monthly supplies from Nutrisystem. I wasn't receiving my latest shipment so I called Nutrisystem to track the order. I was informed the order wouldn't be coming because 0 ZERO dollars showed on the card number I gave them. The card was purchased 6/12/2017 from Dollar General, Neligh, NE. Meanwhile, I am without Nutrisystem food, which is the only type of food allowed and wondering, NOW WHAT. Tried calling your number several times and could NOT get thru to a living, breathing human. Very, very upset because your company was recommended to me! What is going on, and reminder, I am hungry and very dissatisfied!

Lost the prepaid card with a direct deposit of $300 on the card. The automated system says my date of birth is incorrect. Of course I don't have the card number to enter, can't reach a live person and no one emails back from online customer services. So basically they have my paycheck and I can't talk to anyone about it. Seems like a scam if you ask me but I'm contacting the BBB.

I have used Green Dot for almost a year now and I recently just had my first mishap where I sent my direct deposit to the wrong account. True it was my fault but I have went through all the proper channels to correct it. It has been like pulling teeth to get this resolved. Every time I call I get the run around and get told a bunch of lies just to get off the phone. They see the mistake, they see the money but yet is having difficult putting the funds back on my account. They claim it's under investigation. I don't understand.

I have had my Green Dot card for years now. BUT...over the past couple of months, my account has been compromised. Somebody in GA and D.C. have gotten ahold of my debit card number and made charges, which has caused me to have no money on two separate occasions. They sent me a replacement card and it happened again. They did an investigation the first time and it took 3 weeks for me to get my money back AFTER they concluded the investigation. Every time I called, they said they had to send a "follow up" email to the investigation department. Made no sense to me. Now this time, I have to wait until the charges post before I can start a claim. SMH. I know this is long, but I want you guys to know the stress I'm going through with them. I will be canceling my account as soon as I get my money back from these past fraudulent charges. Poor customer service!!! And how is this happening?!?!

I purchased a prepaid Green Dot card last night. When trying to register the card I got a message that it was invalid. Tried to do it through the automated system with same message. Returned to store today and was told it's out of their hands and up to Green Dot now. Called the automated line and there is no way to get through to a person. Luckily had an old card and pressed buttons that card was stolen with new address. Lady on the other end of the phone barely spoke English. Put me on hold after giving her the card number. Was told she would transfer me to automated system to register the card after explaining several times I had tried that and it didn't work. Still didn't work after transfer. Now I guess I'm out the money. Will never use this service again! I buy these cards every time I make an online purchase but never again!

I found it to be frustrating when trying to solve an issue because I cannot fully understand all the foreign accents and also feel as if they read off of a paper when answering questions instead of actually listening to the issue and responding to each specific issue. I had called in about a posted payment and a pending payment from the same vendor. So it looked as if the same vendor was trying to charge me twice. So I called in to disputed the charge. I had originally called the vendor to ask what it was about and they said that they only showed they had charged me once but my account was reflecting a posted amount and a pending so she told me to call my bank and tell them to cancel it.

I received a Green Dot card with a balance on it as a grad gift and the website won't let me register it. I have been trying for several days and each time I get a "We are experiencing technical difficulties" message. NOT HAPPY.

My wife and I have been customers of Green Dot for nearly 8 years. My payroll check have been getting deposited every two weeks via direct deposit for years with absolutely NO problem. Once a month I receive a commission check that is not direct deposited and every month when I attempt to take a photo to deposit it (following the directions perfectly), it ALWAYS gets declined. Now I've attempted to call Green Dot customer support numerous times for help and I've either gotten hung up on or told that there's nothing they can do to help me because their system is working properly. I will say that we were planning on cancelling our account and opening an account with a different bank so the photo deposit issue would be resolve, but somehow they talked my wife into not leaving.

Purchased a Visa Gift Card for $250.00. When attempted to use it, was told that there was only $1.00 balance. Have jumped through Green Dot hoops. Complying with every request from "transaction-dispute form" through "Verify My docs @greendot.com" My docs being my driver's ID and the back of the visa card.

First of all, everything about Green Dot is awful. The customer service is non-existent (they don't know what they're doing anyways), the app is **, and the website is also **. Apparently nothing works. I tried to use the app to deposit a check from my phone. Instead of depositing the money, it denied the check and also put a hold on them so that I can't cash them anywhere else! And the only thing "Customer Service" can suggest is to wait another day and the hold will be released and I'll be able to cash the check the following day. I might believe that, if it weren't the second time they were telling me this. I just want them to delete any information regarding the checks so that I can cash MY money somewhere else. Go ahead and delete my account as well. There is nothing you can do to improve this business.

I have been using Green Dot for years, without too many issues. However, recently it's been a different story. Recently I lost my wallet. It was returned but the several hundred dollars I had was not. So I put all my saved money on a card. Card number was stolen and used several times. I cancelled the card, and reordered. In the meantime I was staying with my daughter in law and her parents, as I just moved back in state. Her mother being a bit bitter and senile, went to the post office and put a stop on all my mail. So I had to reorder the card to a new address. Green Dot blocked my account for suspicious activity.

I'm tired of Green Dot. They literally do not help you in anyway. I had ATM fraud May 22, someone pulled 405 dollars out the ATM. They said they will look into to come to find out today my dispute was denied. I'm really aggravated. I'm pretty sure they did nothing about it, probably didn't bother checking cameras where the ATM is located. This is bull and I will have my lawyer contact this fraud company.

I have filed a dispute with Green Dot with unauthorized charges on my account. That was currently denied. I have sent in all current information regarding the transactions. My hard earned money was taken out of my account. This is very frustrating. And to keep getting the runaround with this company.

I bought a My Rewards prepaid card about 10 min ago and as soon as I got in my car I got online to register my card. I always do this with prepaid cards before I leave to make sure money was correctly loaded on card. Well I got on Greendot.com and put my information of the card as it asked and then after I was done it said "Too many attempts, try back in 24 hours" so I called the customer service number and of course I cannot get through to anyone. This company is trash. I feel like they just robbed me of my last. I will make sure and post about this everywhere I get a chance.

Card information was stolen and was used to make fraudulent transactions in excess of $600! My husband has his disability check deposited onto the Green Dot card and that is almost half of his monthly income GONE with 0 support from Green Dot. The dispute process was immediately and properly followed and here we are in Day #40 with no resolution! Terrible customer service - takes seconds for someone to steal money and FOREVER to get any assistance or resolution. Taking my complaint to the BBB.

My daughter turned 18 in March and is going to Puerto Rico for a graduation gift. I sent off for a Green Dot Prepaid Visa for her to use while on her trip. When we received it I tried several times to register and activate the new card. The recording kept saying "The information couldn't be verified." I tried calling to speak to a physical person... IMPOSSIBLE! I tried emailing and online customer service just so I can see what we can do to verify whatever information was needed... NO HELP AT ALL! She is leaving June 12th and I still have no card to send her with. I could purchase another company's prepaid card but I specifically sent for this one in the mail because I felt secure in the fact that this one came with her name on it. I'm at my wits end!!! What kind of card service doesn't provide a real person you could talk to for assistance???

I had some charges pop up on my account that were not made by me or my husband, so I reported them immediately. I filled out every piece of Green Dot's paperwork, waited and they told me there was nothing else for me to do but wait 10days... I waited the 10 days and they denied it so I called back and they told me they needed the police report and a signed statement from the merchant about the videotape we watched... They still haven't refunded me my money. Nobody has contacted me nothing... Now I've had this card for years and never had any issues until now! I have children. This has affected financially and I know they're job is to investigate way fuller than they have. I shouldn't be investigating my own claim for them.

First off it was near impossible to reach a customer service agent in the fraud department. They had me fill out the fax form and write up exactly what happened to make me believe that fraud was committed. I followed all instructions to a tee. I faxed and emailed my report in to the fraud team after carefully adding in all the facts and submitting all the facts. Literally within 1 hour they claimed that my case was closed and that zero fraud of $340.00's was committed. I asked for proof of what they had done to come to their determination. I was told to go ** myself. I resubmitted my case 3 times in hopes to get a decent human being to actually do their job. They treated me with complete disrespect and still to this day an investigation was not completed.

I purchased a $500 Green Dot reload card to load funds on to a prepaid card I have. I attempted to load the funds yesterday but it keeps saying my identity needs to be verified. I have no problem with that if I was a first time customer but my name and card information are already in their systems. My license was scanned at the time of purchase. I needed this money to pay rent and now I have to wait an unspecified amount of time and hope I'm getting my money back.

I was scammed by someone who had a really good story. Yes I fell for it. I take responsibility for this. But when I tried to contact Moneypak to make a report, I realized their one and only published number (800) 473-3636 is not active. Research shows that it may have been shut down back in 2015 (this review is being written in June of 2017)... perhaps because they were being overwhelmed with scam reports, so they disabled the number... but still continue to sell this card. So after no luck contacting Moneypak, I tried to call Green Dot. The automated system will NOT allow you to proceed to a human unless you give them a valid 16 digit Green dot credit card number (which I do not have). I'm only trying to get assistance with the prepaid debit card.

They have a block on both of my cards. I cannot access 2500 of my own money. I've called them, provided my ID which is nonsense. You can verify my identity by asking me simple questions. I have never been as angry and utterly disgusted as I am with these thieves. Give me my money back. It's not yours.

I bought the Green Dot Reloadable Card around an hour again. I waited 30 mins. before attempting to activate it. The money was loaded at the store where I purchased the card. The Green Dot activation website and phone keep telling me that the card is invalid. I am now locked out of activation for 24 hours and cannot for the life of me get in touch with a customer service rep. The phone number I call keeps asking for the card number then says it's invalid and hangs up. NEVER AGAIN WILL I PURCHASE A GREEN DOT CARD!

I live in the state of Florida and someone used my card at CVS in the State of California and took my last $153. I called Green Dot which they could clearly see that I had just used my card in Florida but the agent tells me that they can't doing anything about it because it's a pending charge. I ask shouldn't that have been a red flag cause I darn sure can't be in two states at one time, thousand of miles away. The Agent told me, "Yes it should have been but it wasn't so you have to wait until the 15th." I am a single mother working from paycheck to paycheck and that was all the money I had to feed my kids until I get paid again so I am stuck trying to find a way to get food for next week for my kids. I WILL NEVER USED THIS ** CARD AGAIN. RIP OFF.

I booked an airline ticket using my Green Dot prepaid card. I had to cancel my trip the same day and was told by United that they didn't accept the charge so it's suppose to just fall off. I was suppose to see it. Credited by into my account in 2 days. Now Green Dot is saying I have to wait two weeks because Green Dot likes to hold my money and use it for whatever. Imagine how much money Green Dot has in holding with this delayed refund policy.

A credit card company had withdrawn a large sum of money from my account but it was not an authorized debit. I called the credit card company and they apologized and then sent a letter of indemnity to Green Dot. The letter of indemnity was approved and I was supposed to receive those funds that were taken out a few days later according to a few members of corporate Green Dot. Surprise, surprise, three weeks later I have nothing. All they keep saying is that they are investigating and will contact me but never once did they call me back. PLEASE RESOLVE THIS ISSUE.

Representative for Green Dot Corporation contact me back regarding my issues I had regarding my direct deposit. This individual was total opposite in her demeanor, concern and overall ability to engage an active listening. I have no doubt that the individual that I was dealing with previous may need some upscale customer service training but I'm sure that's the case every single job available today. I change my rating to a 3-star as my situation did you resolve and I think the representative took the time to contact me I'm really take the time to address my concerns. Upper management reading this review the young lady that contacted me is the future of your company great day.......

My business was the target of a scam using MoneyPak. While MoneyPak itself wasn't involved their complete and total lack of anything resembling customer service is absolutely ridiculous. I can't even contact the company because I do not have a card through them. It is utterly ridiculous, now I am having to go through filing a police report with literally no information from the MoneyPak.

This is ridiculous. I'm not using this service anymore. They took $166 dollars out of my account and are trying to tell me it was overdraft. Anyone who has used a prepaid card service knows there is no way to overdraft on this card. You can only use what's available. I had $188 in the night and woke up to $16 in the morning and after calling customer service they had no explanation. Only wanted me to dispute a transaction. So all in all my money is gone without a trace with no explanation as to why. NEVER USE THIS PREPAID CARD. I used this for over 3 years and this is what they just did. How do you get away with stealing a person's money. The transactions don't even add up to explain where my money went!!

Hundreds of dollars stolen from our Green Dot account; account was hacked. Green Dot will not respond and will not cooperate. They are in violation of banking guidelines. Apparently, this is standard practice for Green Dot. I've discovered multiple internet entries from other violated Green Dot customers dating back years.

DO NOT GET THIS CARD!!! I REPEAT, DO NOT. Just get a real bank, no customer service, and cannot understand half of what they are saying when you do finally talk to someone. I had 160 stolen off my card, in two cities very far away from me. This happened on the 15th. I called and filed a dispute that day. I called to check a week later and was told that I had to send a police report, so I did that and then was sent a denial for the dispute.

I was told I was going to receive my personalized card in 7 to 10 business days and I never received it. I ordered another card and never received that one either. I have no access to my funds and customer service keeps giving me the runaround and saying they cannot help me. How am I suppose pay my bills if I have no access to my money?

I have purchased Green Dot cards in the past without that bad of an experience. Despite the large fees they did what I needed them to. Six months ago I purchased another one for whatever reason I can't remember, it was the cash back card. I really only needed it as a one time use so when the permanent personalized card came in the mail I didn't pay any attention to it. It got shoved in a drawer. 6 months later after losing my main credit card I needed a card for a hotel stay. Found the Green Dot card and went to Wal-Mart to add funds. I loaded over $100 successfully but when I tried using it at the hotel it was declined. I tried using it a couple other places as well just to see if it would work and it wouldn't.

Card was not properly activated in store. The store, Walmart, wouldn't give refund. Had to contact Bank customer service. Very difficult to contact. Twice I could hardly understand the person on the line. Card purchased in April for grandson's field trip in May. Finally did receive a refund today, 7-3-17. Will not purchase another of these. Too much of a hassle if something goes wrong.

Love Green Dot. Easy to use and reload. Have had a good experience and been using for two years or more. For someone who can't get a bank account or been in bankruptcy this card is perfect. Online bill paying, online shopping experience great.

It has been a nightmare trying to contact Green Dot customer service. I was unable to register a brand new prepaid Visa debit card because the website says it is invalid. But I cannot speak with anyone at Green Dot customer service unless I have a valid card. Isn't that ironic! I would rather die of a thousand cuts than to be dealing with this again.

After noticing that my account had been compromised I contacted Green Dot to have my card cancelled and to see what needed to be done to have my funds returned. They informed me to fill out a dispute form and wait until the review was complete. I called their number only to find out that my dispute had been denied. There has been an increase in my home area of accounts being used without customer's consent so I thought this would be an easy resolution. Boy was I wrong. I am pretty sure that I am not the only one that has encountered this issue but if you do what is requested of you and they still do not assist you why should the customer be willing to continue with using their services.

I had obtained this Walmart MoneyCard for internet purchases despite Green Dot's history of being hacked and their customers' accounts drained. I never kept significant amounts of money on the card so I figured my risk was limited. Things worked well for a while, and then I contacted them yesterday for some information on direct deposit. Oops. Apparently, their customer service is almost entirely in the Philippines. It seems my Chicago accent doesn't carry well over an international phone call nor was the operator's accent clear to me. After many frustrating minutes, I resolved to cancel the card and open a new one with a United States company.

Green Dot followed up after I posted their tactics. I was allowed to keep my money. I feel their failure to explicitly indicate that you won't be able to access your money immediately is done on purpose. Plus, their "Customer Service" number does not link to an actual person. They did follow up with me, but they have ways to go.

I purchased a Prepaid Visa Debit card last month and put $20 on it because I knew it would last a while. That day I spent $5 and about a week ago another $5 which would leave me with a $10 balance. Last night I go to spend another $5 And the card gets declined. I called to find out what my balance was and somehow it was negative. I then listen to the transactions and find out that I was charged a $7.95 monthly fee within 24 hours of buying the card and another $7.95 a month later. I have used Green Dot cards before and I was NEVER charged this fee in the past. When I did research on it, there is a few ways to get the fees waived based on purchases or deposits. Well how can it be waived when I'm getting charged BEFORE I even have the chance to use it. Complete rip off.

I had a Green Dot card I cancelled in November/December 2016. Prior to that I was paying on my resort biweekly taken off my Green Dot card. They were aware I was going to be using a new card and had cancelled my Green Dot. I decided to cancel the resort we were going to be staying at and I'm owed money from the resort. They said they have to refund to Green Dot even though all my being very direct and yes, stern as I think the lady had wax in her ears, they also said they can't issue a check refund. This is a very well known resort and I'm working with a specialist... I sent several emails telling her not to try to refund my old cancelled card and I will be bs if she tries, seeing that card number does not exist any longer.

On April 20th 2017 I went to an ATM inside of a gas station to withdraw $160. In the process of the ATM dispensing my money it began to update and shut off. I got the help of the attendant to assist me. He restarted the ATM and it had an error message and no receipt printed out. He called his boss who said someone would be out there the next day to fix it. So, I left my name and number and went home to call Green Dot. I waited on hold for 47 minutes! The next morning I called at 9 am and I was on hold for 35 mins.

Green Dot money card is a joke. I loaded a MoneyPak with $500. I go online to try to load my debit card and it is not letting me. I call the customer service number and they tell me because I have done one load of 40 and another of 500 and trying to load another 500 today will exceed my 1000 dollar reload in 30 days. I think that is the stupidest ish I have ever heard. Now they are telling me I have to wait until the 31st to load MY own ** money and I have bills due RIGHT now that wait until the 31st. I didn't even know that was a rule and if I would have known that I would have never added the funds to the MoneyPak. And the customer service is a joke too because they act like there is nothing they can do but I know they can. This is VERY inconvenient to me and unacceptable smh. After this I will NEVER use this card again.

On May 3, 2017 I filed a dispute with Walmart MoneyCard regarding several unauthorized cash withdraws on my account. I sent in my dispute letter along with my police report. Their dispute representative informed me the process would take 10 days. On the 10th day I called the dispute department and they informed me my dispute had been denied. They informed me my dispute was denied because I had possession of my card which I believe would help prove that I did not authorize these transactions.

Purchased the prepaid card about month or two ago. First time with Green Dot, apparently I must have put a digit wrong on the birth date part. Well... I can't sign up for the Green Dot app so I can access my transactions. When I call the number on back of the card and have to enter my social security number and birth date, it says it don't match info on file. Called customer service about it so I can fix it. I'm told unfortunately I can't be helped, but that they can provide me paper statements. Seriously?!?! Is this how business is being handled?! Disappointed that something so small & I can't resolve it. I don't want this card if I can't access my transactions & stuff, but have to pay monthly fees and all. No business from me anymore.

I am highly disgusted with this company and would never recommend them to anyone. My card was stolen and I had to travel to work borrowing money from others because you refuse to credit my account. I had a dispute May 4th and it has still not been resolved. The company policy states that if a dispute is not resolved within 10 business days then a temporary provisional credit would be issued. It's been 15 business days and they stated they needed more time and that they don't have the power to issue a credit. I am so upset because you are not sticking to your policy and federal regulations. I have spoken to a numerous amount of supervisors, have sat on the phone for hours and hours and haven't gotten any results. They even charged my account for a replacement card and never sent the card. This company is a bunch of thieves and I just want my money. Someone please help.

I have contacted Green Dot customer service in April 2017, requesting a refund. Customer rep by the name of Andre got my name and address and told me I would receive my refund and it's not mid-May 2017; still no refund check has been issued!! I tried calling again and it's just a machine asking for card number or SS number, which I think is wrong because there are other ways instead of giving private information. Green Dot has bad customer service and they have not given me the refund as promised. I have included my receipts to show proof that I bought a Green Dot gift card!

Have been waiting for my "personalized" card, and didn't receive it. Mobile app asked if I had received my "Personalized" card yet, so I indicated that I hadn't. A few days later, I was unable to use my card and when I called customer service they told me I had asked for a replacement card and my card had been deactivated. I was told I would have to wait a week to be able to access my money, and when I asked to speak to a supervisor I was told there wasn't one to talk to. So now I have no access to my money AT ALL, and am being told they cannot do anything about it. Essentially, they are holding my money hostage and their response is "We can't do anything about it." VERY BAD BUSINESS. I want my money now.

I purchased several cards from local Walmart store for a trip for my daughter. Activated cards while on trip. Only card could be used...This started in September 2016, I still have not gotten my refund check cards. I have called every 20 days and been given the run away from people in the Philippines (no customer service in the United States, although the company is based out of California). I have been out several thousands of dollars. Look at back of card or inquiry if it's a Green Dot card. Run. You will have nothing but headaches and lies if you require a refund.

I received a $60 Green Dot prepaid visa gift card as a thank you for referrals I had made to a local business. I went online to 'register' the card but they want way too much personal information. There is no need to get my full name, address, DOB & SSN for a prepaid gift card. I tried to call but I couldn't get to a service agent without giving them all my information. Where is the convenience of using a prepaid visa gift card if I have to give information as if I am opening an account. I am not looking for their services, just the reward for referring friends to use a local business for their needs. My opinion, they are fishing for information so they can inundate me with mailings for their services which I clearly am in no need of. Hope they paid Steve Harvey a pretty penny for associating his name with this ridiculous company.

On April 17, 2017 I noticed that $1500 was wiped out of my account (that was basically all of my money!). I immediately called Green Dot to report this. They froze my account and issued me a new debit card. I also filed a claim that these were fraudulent charges. I was in Indiana at the time, and the two charges were made in Tennessee, at a US Post Office. Apparently my card was skimmed and a fake card was made with my bank info, and the thief went to the post office to make 2 money orders... one for $500, and the other for $1000. But because the thief was able to get my PIN # and used the PIN to make the purchase, Green Dot denied my claim. They said because a PIN was used that it was a valid transaction.

My grandfather recently lost his wallet in Tennessee while attending my cousin's graduation. Whomever found the Green Dot card, ID, and social security card has drained his account when he had over $3000 on his card. They have been fighting with the people at Green Dot for information on transactions made yet Green Dot says they have to get an attorney in order to get their money back and figure out where these transactions were made.

Purchase a Walmart Green Dot card so I could have my paycheck direct deposited. Put 20 dollars on the temp card, when I went to register it the foreign CSR could not speak English, messed up the registration, and could not verify my identity. As a result I cannot use any Green Dot card because my identity cannot be verified, I can no longer get through to a live person to find out which credit reporting agency they use to verify a person's identity, I cannot recover my 20 dollars and it appears that identity theft is now happening. This is a total scam.

I bought a prepaid Walmart visa provided by Green Dot Corp. as I thought it was safer than using my bank account to make online purchases and pay bills. I activated the card a few days later and tried to pay a couple of bills. It was declined over and over again so I checked the balance and it was 80$. I found out that there was a transaction for $420 made in CA when I live in CO and it was made before I even activated the card. I filed a dispute over 3 weeks ago and still do not have my money and now have incurred over $125 in late fees. To top it off I can't get a hold of anyone to find out what is going on. It is all just automated systems that hang up on me. This is a complete disaster. I had to jump through numerous hoops to file the dispute and am still sitting with unpaid bills and no idea what to do.

Never received replacement card. When I call customer service on hold for hours. No access to my money and they lied just to get me to purchase another card. This is the worse experience I have ever had. I can't buy my medication because it's been 11 days and I still have no card with all my money on it, I can't pay bills or nothing. Horrible company. I would never refer this card to anyone.

On 1/17/2017 I called to dispute an unauthorized charge from eBay and they canceled my card even though that's not what I wanted. Waited for my new card that should of had $69.58 on it. Since then my son was in the hospital. Today I went online because if you don't have the last four numbers of the card you are not able to speak with someone and noticed that I had a balance of $9.00. They charged me for four months at $7.95 monthly fees and $14.95 for an Amazon charge? So I called and spoke with Owen the manager and explained that I haven't had a card because they never sent one so how can I get charged for monthly fees and without a card on a closed account? Why was Amazon able to put a charge on a closed account? He told me that he can only credit my account for one monthly charge and he would mail me a check for $21.00. This is illegal and I know I am not the only one that they are robbing.

I am so disappointed in this company! My elderly father who suffers from dementia was so excited to give my young son a prepaid Visa card - he envisioned my son getting to pick out something great and think of him. But now I have to tell him that he's thrown away his money! There's no WAY I'm registering a card that requires the use of a social security number to access our money. This is such a scam, and I will be contacting my Better Business Bureau. Nowhere on the packaging did it let my father know that a social security number would be required to register it. This is downright theft!

I had 4 unauthorized purchases on my card from California and they told me that I could not get them back even if I try to dispute it. This happened before when I had money stolen from me and then they sent me a new card but FORGOT to give me my damn money back.

I filed my tax with Turbo. My money was sent to GREEN DOT BANK but my account and routing did not match. My check was over 6000. The bank never rejected my check. I can't talk to anyone that cares. All bills due. I'm going through it bad because I was expecting my money. Now playing catch up eviction notice. It hurts because I don't know what to do to get it. My three kids are the ones that really makes it hurt. GREEN DOT closed my case. No one tried or even cared to call me back instead seems mad because I'm calling. 8000 is a huge amount to just lose but I am in process of trying to sue company. I feel there should be answer to this. I know I made a mistake but it should've been rejected and sent by mail... Not recommended for large amount at all.

I went to my bank (Citizen's Bank), with my Walmart MoneyCard by Green Dot for a cash advance. The teller ran the card but cancelled the transaction. The $1350.00 was removed from my card but I never received it. The dispute was denied supposedly after thorough investigation, however they never even spoke to anyone at Citizen's Bank. I am now on a second dispute for the same issue. I believe that they are trying to keep my money.

I bought one of these cards to make online purchases with. I did not suspect, however, that after depositing my money onto the card, Green Dot would do everything in their power to deny me the ability to use that money or get it back in any form. Basically, my login information has not been altered but is suddenly incorrect. Due to this, I cannot access my account.

My paycheck was direct deposited on a Green Dot card. I tried to activate the card and it says card number invalid. I cannot get a live operator without a valid card number. I've never had so much trouble getting a live operator with any other company.

My child went and purchased a Green Dot visa card in the amount of $35, which is money he earned himself today. He paid a fee at the time of purchase for the card. He purchased the card today with the intent of purchasing 2 video games. One for $5 and the other for $30. He thought he was buying a gift card, not a debit card. When he went to make his purchases with the visa card he discovered he did not have enough money to make his purchase due the 7.95 monthly service fee that Green Dot was charging him. I called Green Dot and explained to them that he had not had this card for more than a few hours and that he was not aware of this fee. The rep then told me that he is not allowed to have this type of card since he is a minor. She told me she was going to give him a refund and deactivate the card.

I got an email last night saying that there was an unrecognized charge on my Walmart Money Card. I called the Walmart Money Card "Customer Service" line and was told my card would be deactivated after I spent all remaining money on the card, and that I would never be able to get a card from Green Dot again. Ever. As you can imagine, this stressed me out to a point that I almost had a panic attack. I then called The Walmart Money Card "Customer Service" line again 5 more times until I FINALLY got a human being. She transferred me to the department who could best service my needs, even though I told her that I had been on hold for 15 minutes. Unacceptable!!

Do not purchase these cards. They told me when I tried to activate this card that was an invalid card. How is that even possible? Extremely upset because I'm now out of 300 dollars that I need to pay my bill.

This company is the worst fraud I have ever come across. They told me three times they were sending my $ but every time excuse like taking 15 minutes to get my address and still passively aggressively got it "wrong". Lied. Agents contradicted themselves. Wonder about a CIVIL action suit for all the people who never got their money back. Fraudulent behavior, illegal and thinking of bring them to court to follow the law like everyone else is supposed to do. After three months still do not have my money. Don't think I ever will unless the law is involved.

The rep gave me a unreachable extension so I can't follow up. Walmart money card was never delivered to me, and my money deposited to the account got deduction of $3 automatically for more than a year. The customer wait time on Walmart service is 30-50 minutes, but it's professional. Green Dot corporation resolution was not.

I received a email around three in the morning stating that my Green Dot account has been blocked. So I called customer support to see what the problem was. I finally reached sweet dear Anna who was vague on why my account was locked and proceeds to tell me that there was fraudulent affairs recently regarding my account and Green Dot no longer wanted to do business with me.

Twice I have bought a Green Dot card and I have to go through this long process because your website ** sucks and I call and it won't read the card. I am tired of this. This is a nuisance to me and I will never own a Green Dot card again.

They have stolen my money. Theft by deception would be the legal definition. Their customer service is horrific. It's nearly impossible to speak with an actual person, and when you do the person you speak with can barely speak English. If you can't communicate effectively, why are you in customer service? The whole system appears to be designed to frustrate you into giving up on your money and just letting them have it. They never stole enough to make it worth my while to pursue legal action, so their scam worked and Walmart doesn't seem to care that their name is on these cards.

My boyfriend purchased a moneypak reload card so I could reload funds on my debit card. I attempted to log in, however forgot the password, so I requested a password reset. I didn't receive the initial reset so, I requested another password reset. Long story short, I was unable to load my debit card because Green Dot requested to verify my identity. They stated it would take 2 days to verify. There is no contact information available. So I am currently out of 300 dollars. Consumers should be able to contact a company especially when it involves money.

I tried setting up direct deposit to a Walmart Money Card with Green Dot Bank. Green Dot Bank lost my first 2 direct deposit Net to Bank. I advise customers to avoid using this product. The customer service tells callers to wait 2 pay periods for their first deposit to be credited. However, I discovered the Walmart Money card can not receive Net to Bank direct deposit because their accounts are an invalid type (source Eagan USPS) and Green Dot Bank has failed to return either direct deposit. It has now been almost a month and they have thus far failed to determine what they did with either of my direct deposits. For a bank this failure in accountability is unacceptable. How can Green Dot call itself a bank when it can not process direct deposits?

I am very very disappointed in this company. They scammed me big time and took 20 bucks from me. I bought one and it didn't work so I tried another and it didn't work. It say card number declined when I try to register it.

I opened this account to be able to transfer and receive money to and from my parents, which are out of state. There is an "outside" company you have to use to make the transactions to transfer money (MoneyPak) that has no contact information. Customer service for this company is a joke and the wait time to speak to a supervisor is 24 hours. I have money tied up on this card and am not able to use or receive it and no one can tell me why. When I called for help, I was told the processing department doesn't accept calls and any help or review of my account will take 24 hours. So you can put money on it but if there is an issue, you can't use YOUR OWN MONEY OR CARD. Do not use!

I have all my bills linked to my card. After I had investigated a charge on my card the charge was refunded to my card. A card that Green Dot had cancelled. I asked to have this card reactivated, I did not ask for a new card (for which I'm debited for). I now have funds I can not access, bills that are overdue, and it is impossible to get a live customer representative. I will not use Green Dot again. I will go back to Netspend where it is possible to speak to a human.

Bought a visa prepaid gift card for someone as a gift, younger than 10... to use to download apps and fun stuff. Turns out, when you register the card is REQUIRES you to supply social, address, phone number, and generally almost as much info as when I applied for a home loan. I attempted to contact customer service numerous times at 6 different phone numbers for the bank, it is always the same recording. I tried contacting them because we didn't want to give out our social which was not indicated on the packaging that you had to... YOU CAN NOT SPEAK TO A LIVE PERSON EVER, THERE IS NO OPTION FOR THAT... PERIOD!

What a horrible company! First of all it costs $1.95 to purchase a card. On top of that, they charge $7.95 to use the card. And, they want your social security number to register a card. Horrible business practice! Stay away from this card company!

I ordered a new card 1 week ago and paid for Rush delivery (on 5/2/17); today is 5/8/17 and I still don't have the card. I was on hold via the Green Dot customer service number for over an hour and nobody ever picked up the line to help me. How am I supposed to get an answer to my question? Does anybody actually work there? I can't access my money and this is becoming scary.

I have money missing in my account that was reimbursed from a purchase. Refund was processed 2 weeks ago and Green Dot has not put the money in the account. Called customer service twice and was on hold for over an hour! There is no option to live chat either.

I was on my way to Toronto for a weekend when I had my card declined at a gas station. I looked up my account balance and my account was empty. Upon reviewing the transactions I found a half dozen card transactions in California. I only have one card and I live in Illinois. I called the stolen card/fraud hotline to report it. They immediately canceled the card and issued a new one. I asked when my money would be refunded and was told it had to be reviewed. I understand that but due to the fact they know I had a single card and every day there was a California transaction I had several in my home state, obviously I wasn't on the west coast. The following Monday I get a request to fill out a form and send in a list of fraudulent transactions. I logged-in to my account only to find that all transactions from March 29th to April 30 had disappeared, gone, nowhere to be found.

I would never recommend this company to anyone. Do NOT buy their "MoneyPak" to add funds to a prepaid card. I did so today for my husband who is out of state with no access to our bank account. When I went online to try to add the funds to his card, I continuously get an error message stating we have had too many MoneyPak transactions in the last however many days. Funny enough this is the FIRST time we are doing this. In turn there is no number to call to speak with anyone. When you try to contact Green Dot you have NO OPTION of speaking to anyone without a 16 digit card number or them having your social.

I purchased over $1,100 in merchandise on May 26, 2017 at a T.J. Maxx retailer with cash and my reloadable Walmart VISA Debit Card. I then returned items on May 5, 2017 to the same retailer and the funds were returned in full on my reloadable Walmart VISA Debit Card. When I later tried making a purchase, my transaction was declined and that my account and refund was on block for further review through Green Dot. I called customer service and was instructed to email the original proof of purchase and the return receipts to validate my transactions. I did what was requested.

I am reviewing prepaid Walmart Debit Visa Green Dot card. I bought a card in September 2016 and put $500 on the card. On September 12, 2016, I paid $400 with that card to buy an item online. I never received the item. I received many emails from the business telling me that my item was on its way. I even was provided with numerous tracking numbers that turned out to be fake. I called Walmart Card Customer Service and explained my situation, and asked them what I can do. I got absolutely no help. I was told that I was out of luck by the Walmart customer service representative. I then called Visa- and I was told that Visa does not cover these kind of cards. The Visa representative told me that it was a Green Dot Issue. She was very helpful- gave me Green Dot's information and told me that I would have to fill out a dispute form. She told me to include the paper trail of emails to Green Dot.

I have had my Green Dot Prepaid Visa for about 4 years. I've had occasional charges that I didn't make show up and they've been disputed and resolved. The last issue I had was about 2 weeks ago. I loaded the Card and immediately had over $500 worth of charges to Amazon.com made, which I didn't make or authorize. I contacted Amazon and they confirmed the charges were fraudulent. I then filed my dispute with Green Dot after speaking with a customer service rep. Later I was sent an email stating that the disputes were denied after their "thorough" investigation.

I bought a Green Dot Visa debit card recently, the cashier told me that he had registered but when I tried to use it, it appeared it's invalid! When I tried to register it on the website, it was shown that my street address is invalid! Can I ask what's the format for the street address to register? And how can I get refund for the money I put in the card which I can not use now?

I was contacted immediately by Green Dot after posting my initial message in May. They immediately verified my story and sent me a refund check for the unused $200 that was on the card. They were very helpful and very courteous and very fast on the turnaround. For that reason, I would now recommend them based on their solid customer service.

I lost my card and had a replacement sent to my address. Card never arrived! So I called and got a replacement sent to a new address. In the meantime they put a block on my account and NO REPRESENTATIVE WILL HELP ME! I have waited up to two hours each call for someone to come to the phone and no one ever does!!! I do not have my 16 digit card number because my card was lost. So I can not enter to send in ID. I am getting lawyer involved soon and writing every news there is. This is a common problem and a scam.

My card was lost or stolen. I called to report it and the 3 transactions that I did not make. I submitted all required paperwork that was requested. They denied my claim and now I'm out the money. And told me there's nothing that can be done. I've jumped through hoops as they have requested and no one wants to help me. No sense of security and not helpful at all.

I will never in my life use GreenDot again. I have been waiting on my tax refund to post to my card. The IRS sent it out 5/3. And it is now the night of 5/4 and still nothing. I use NetSpend as well and never had this issue. When I contacted GreenDot via Facebook messenger, they simply gave me a generic response that they will post the funds when they receive them, but they received my refund yesterday so where is my money!? Never again, Greendot, and I will be sure to tell everyone I know. It's imperative I receive my money as I have bills due like everyone else, and this card is basically ruining my life. Thanks, GreenDot.

I was gifted a prepaid Green Dot card with a $45.00 balance. When I called to register card it required information I did not wish to provide. So I requested a refund of the card, the man on the phone was helpful and stated I would get a check in the mail within 2 weeks. That was in January, it is now May and have not received my refunded check!!!! I've tried and tried to call the customer service number and I have been unsuccessful getting through to a real person!!! I am so disappointed on how hard it is to get REAL customer service with this company. Never again will I get a Green Dot card in the future, and do not recommend to anyone else.

I had lost my card so I put a block on the card so as to nobody can be able to use that and now I'm trying to get the block off my card however they keep telling me I have to send in documents but they never told me what documents and I can't get through to customer service because they won't answer my phone calls because they say my card is blocked waiting on the documents. You can't even talk to a human being.